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UNITED STATES
SECURITIES AND EXCHANGE COMMISSION


Washington, D.C. 20549
FORM 10-K

ANNUAL REPORT PURSUANT TO SECTION 13 OR 15 (d)
(Mark One)
                ANNUAL REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE
                                        SECURITIES EXCHANGE ACT OF 1934

SECURITIES EXCHANGE ACT OF 1934

For the Fiscal Year Ended December 31, 20162019
OR
            TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE
                                        SECURITIES EXCHANGE ACT OF 1934

For the transition period from           to   

Commission File No. 0-2989


COMMERCE BANCSHARES, INC.
(Exact name of registrant as specified in its charter)
Missouri 43-0889454
(State of Incorporation) (IRS Employer Identification No.)
1000 Walnut,

  
Kansas City,
MO

 
64106
(Zip Code)
(Address of principal executive offices) (Zip Code)
(816) 234-2000
(Registrant’s telephone number, including area code)

Registrant's telephone number, including area code: (816) 234-2000
Securities registered pursuant to Section 12(b) of the Act:
   
Title of classTrading symbol(s)Name of exchange on which registered
$5 Par Value Common StockCBSHNASDAQ Global Select Market
Depositary Shares,Shrs, each representing a 1/1000th interestintrst in a shareshr of 6.0% SeriesNon-Cum. Perp Pref Stock, Srs B Non-Cumulative Perpetual Preferred StockCBSHPNASDAQ Global Select Market
Securities registered pursuant to Section 12(g) of the Act:NONE
NONE
Indicate by check mark if the Registrant is a well-known seasoned issuer, as defined in Rule 405 of the Securities Act. YesþNo o¨
Indicate by check mark if the Registrant is not required to file reports pursuant to Section 13 or 15(d) of the Act. Yes o¨Noþ
Indicate by check mark whether the Registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the Registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days. Yesþ No o¨
Indicate by check mark whether the registrant has submitted electronically and posted on its corporate Web site, if any, every Interactive Data File required to be submitted and posted pursuant to Rule 405 of Regulation S-T (§232.405 of this chapter) during the preceding 12 months (or for such shorter period that the registrant was required to submit and post such files). Yesþ No o
Indicate by check mark if disclosure of delinquent filers pursuant to Item 405 of Regulation S-K (§229.405 of this chapter) is not contained herein, and will not be contained, to the best of Registrant’s knowledge, in definitive proxy or information statements incorporated by reference in Part III of this Form 10-K or any amendment to this Form 10-K. o¨
Indicate by check mark whether the Registrantregistrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, or a smaller reporting company, or an emerging growth company. See the definitions of “large accelerated filer,” “accelerated filer” andfiler,” “smaller reporting company”company,” and "emerging growth company" in Rule 12b-2 of the Exchange Act. (Check one):

Large accelerated filer þ
Accelerated filer o
Non-accelerated filer o
Smaller reporting company o
 (Do not check if a smaller reporting company)
Large accelerated filerþ Accelerated Filer ¨ Non-accelerated filer ¨ Smaller reporting company Emerging growth company

If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act. ¨
Indicate by check mark whether the Registrant is a shell company (as defined in Rule 12b-2 of the Exchange Act). Yes o No þ
As of June 30, 2016,2019, the aggregate market value of the voting stock held by non-affiliates of the Registrant was approximately $4,160,000,000.$6,067,000,000.
As of February 8, 2017,14, 2020, there were 101,616,184112,086,942 shares of Registrant’s $5 Par Value Common Stock outstanding.

DOCUMENTS INCORPORATED BY REFERENCE
Portions of the Registrant’s definitive proxy statement for its 20172020 annual meeting of shareholders, which will be filed within 120 days of December 31, 2016,2019, are incorporated by reference into Part III of this Report.
 




Commerce Bancshares, Inc.  
    
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PART I
Item 1.BUSINESS
General
Commerce Bancshares, Inc., a bank holding company as defined in the Bank Holding Company Act of 1956, as amended, was incorporated under the laws of Missouri on August 4, 1966. Through a second tier wholly-owned bank holding company, it owns all of the outstanding capital stock of Commerce Bank (the “Bank”), which is headquartered in Missouri. The Bank engages in general banking business, providing a broad range of retail, mortgage banking, corporate, investment, trust, and asset management products and services to individuals and businesses. Commerce Bancshares, Inc. also owns, directly or through the Bank, various non-banking subsidiaries. Their activities include private equity investment, securities brokerage, insurance agency, and leasing activities. A list of Commerce Bancshares, Inc.'s subsidiaries is included as Exhibit 21.


Commerce Bancshares, Inc. and its subsidiaries (collectively, the "Company") is one of the nation’s top 50 bank holding companies, based on asset size. At December 31, 2016,2019, the Company had consolidated assets of $25.6$26.1 billion,, loans of $13.4$14.8 billion, deposits of $21.1$20.5 billion,, and equity of $2.5 billion. All of the$3.1 billion. The Company’s operations conducted by its subsidiaries are consolidated for purposes of preparing the Company’s consolidated financial statements. The Company's principal markets, which are served by 184164 branch facilities, are located throughout Missouri, Kansas, and central Illinois, as well as Tulsa and Oklahoma City, Oklahoma and Denver, Colorado. Its two largest markets includeare St. Louis and Kansas City, which serve as the central hubs for the entire Company. The Company also has offices supporting its commercial loan production officescustomers in Dallas, Houston, Cincinnati, Nashville, Cincinnati, Des Moines, Indianapolis, and Grand Rapids, and Indianapolis, and operates a nationalcommercial payments business with sales representatives covering 48 states.the continental United States of America (“U.S.”).


The Company’s goal is to be the preferred provider of targeted financial services in its communities, based on strong customer relationships. It believes in building long-term relationships based onbuilt through providing top quality service with a strong risk management culture, and employing a strong balance sheet with industry-leadingexceptional capital levels. The Company operates under a super-community banking format which incorporates large bank product offerings coupled with deep local market knowledge, augmented by experienced, centralized support in select, critical areas. The Company’s focus on local markets is supported by an experienced team of managersbankers assigned to each market and iscoupled with industry specialists. The Company also reflected in its financial centers anduses regional advisory boards, which are comprised of local business persons, professionals and other community representatives, who assist the Company in responding to local banking needs. In addition to this local market, community-based focus, the Company offers sophisticated financial products usually only available at much larger financial institutions.


The markets the Bank serves beingare mainly located in the lower Midwest, providewhich provides natural sites for production and distribution facilities and also serve as transportation hubs. The economy has been well-diversified in these markets with many major industries represented, including telecommunications, automobile, technology, financial services, aircraft and general manufacturing, health care, numerous service industries, and food and agricultural production. The real estate lending operations of the Bank are predominantly centered in its lower Midwestern markets. Historically, these markets have tended to be less volatile than in other parts of the country. Management believes the diversity and nature of the Bank’s markets has a mitigating effect on real estate loan losses in these markets.


From time to time, the Company evaluates the potential acquisition of various financial institutions. In addition, the Company regularly considers the potentialpurchase and disposition of certainreal estate assets and branches.branch locations. The Company seeks merger or acquisition partners that are culturally similar, have experienced management and either possess significant market presence or have potential for improved profitability through financial management, economies of scale and expanded services. The Company has not completed any significant transactions or sales during the past several years.bank acquisitions since 2013.


Employees
The Company employed 4,4824,576 persons on a full-time basis and 395259 persons on a part-time basis at December 31, 2016.2019. The Company provides a varietycomprehensive array of flexible benefit programs includingto its employees with a focus on financial and physical wellness. The Company's financial benefits package includes a company-matching 401(k) savings plan, with a company matching contribution,529 college savings plan, and employee educational and adoption assistance programs. The Company's health and wellness package includes health, dental, vision, life and various other insurances, as well as group life, health, accident,a wellness program that incentivizes employees to live a healthy and other insurance.balanced lifestyle. The Company also maintainshas developed several training and educationaldevelopment programs designed to addresschallenge and develop the significantmanagement and changing regulations facingleadership skills of employees, promote collaboration amongst various internal departments and geographic locations, and share best-practices to meet the financial services industryneeds of customers and prepare employees for positions of increasing responsibility.communities. The Company has also developed numerous training courses targeted to develop interpersonal and technical skills, as well as, to provide training on new banking regulations. None of the Company's employees are represented by collective bargaining agreements.



Competition
The Company operates in the highly competitive environment of financial services. The Company regularly faces intense competition from hundreds of financial service providers in its markets and around the United States. It competes with national and state banks, for deposits, loans and trust accounts, and with savings and loan associations, and credit unions, for deposits and consumer lending products. In addition, the Company competes with other financial intermediaries such asbrokerage companies, mortgage companies, insurance companies, trust companies, credit card companies, private equity firms, leasing companies, securities brokers and dealers, personal loanfinancial technology companies, insurancee-commerce companies, financemutual fund companies, and

certain governmental agencies. other companies providing financial services. Some of these competitors are not subject to the same regulatory restrictions as domestic banks and bank holding companies. Some other competitors are significantly larger than the Company, and therefore have greater economies of scale, greater financial resources, higher lending limits, and may offer products and services that the Company does not provide. The Company generally competes by providing sophisticated financiala broad offering of products and services to support the needs of customers, matched with a strong commitment to customer service,service. The Company also competes based on quality, innovation, convenience, of locations, reputation, industry knowledge, and price of service, including interest rates on loan and deposit products.price. In its two largest markets, the Company has approximately 13%12% of the deposit market share in Kansas City and approximately 9%8% of the deposit market share in St. Louis.


Operating Segments
The Company is managed in three operating segments. Thesegments: Commercial, Consumer, segment includes the retail branch network, consumer installment lending, personal mortgage banking, and consumer debit and credit bank card activities. It provides services through a network of 184 full-service branches, a widespread ATM network of 378 machines, and the use of alternative delivery channels such as extensive online banking, mobile, and telephone banking services. In 2016, this retail segment contributed 21% of total segment pre-tax income.Wealth. The Commercial segment provides a full array of corporate lending, merchant and commercial bank card products, leasing, and international services, as well as business and government deposit, investment, and cash management services. Fixed-income investments are sold to individualsThe Consumer segment includes the retail branch network, consumer installment lending, personal mortgage banking, and institutional investors through the Capital Markets Group, which is also included in this segment. In 2016, the Commercial segment contributed 59% of total segment pre-tax income.consumer debit and credit bank card activities. The Wealth segment provides traditional trust and estate planning services, brokerage services, and advisory and discretionary investment portfolio management services to both personal and institutional corporate customers. At December 31, 2016,In 2019, the Trust group managed investments with a market valueCommercial, Consumer and Wealth segments contributed 52%, 24% and 24% of $25.4 billiontotal segment pre-tax income, respectively. See the section captioned "Operating Segments" in Item 7, Management's Discussion and administered anAnalysis, of this report and Note 13 to the consolidated financial statements for additional $17.7 billion in non-managed assets. This segment also manages the Company’s family of proprietary mutual funds, which are available for sale to both trust and general retail customers. Additional information relating todiscussion on operating segments can be found on pages 46 and 93.segments.


Government Policies
The Company's operations are affected by federal and state legislative changes, by the United States government, and by policies of various regulatory authorities, including those of the numerous states in which they operate. These include, for example, the statutory minimum legal lending rates, domestic monetary policies of the Board of Governors of the Federal Reserve System, United States fiscal policy, international currency regulations and monetary policies, the U.S. Patriot Act, and capital adequacy and liquidity constraints imposed by federal and state bank regulatory agencies.


Supervision and Regulation
The following information summarizes existing laws and regulations that materially affect the Company's operations. It does not discuss all provisions of these laws and regulations, and it does not include all laws and regulations that affect the Company presently or may affect the Company in the future.
General
The Company, as a bank holding company, is primarily regulated by the Board of Governors of the Federal Reserve System under the Bank Holding Company Act of 1956, as amended (BHC Act). Under the BHC Act, the Federal Reserve Board’s prior approval is required in any case in which the Company proposes to acquire all or substantially all of the assets of any bank, acquire direct or indirect ownership or control of more than 5% of the voting shares of any bank, or merge or consolidate with any other bank holding company. With certain exceptions, the BHC Act also prohibits the Company from acquiring direct or indirect ownership or control of more than 5% of any class of voting shares of any non-banking company. Under the BHC Act, the Company may not engage in any business other than managing and controlling banks or furnishing certain specified services to subsidiaries, and may not acquire voting control of non-banking companies unless the Federal Reserve Board determines such businesses and services to be closely related to banking. When reviewing bank acquisition applications for approval, the Federal Reserve Board considers, among other things, the Bank’s record in meeting the credit needs of the communities it serves in accordance with the Community Reinvestment Act of 1977, as amended (CRA). Under the terms of the CRA, banks have a continuing obligation, consistent with safe and sound operation, to help meet the credit needs of their communities, including providing credit to individuals residing in low- and moderate-income areas. The Bank has a current CRA rating of “outstanding”.“outstanding.”


The Company is required to file with the Federal Reserve Board various reports and additional information with the Federal Reserve Board may require.Board. The Federal Reserve Board also makes regularregularly performs examinations of the Company and its subsidiaries.Company. The Company’s banking subsidiaryBank is a state charteredstate-chartered Federal Reserve member bank and is subject to regulation, supervision and examination by the Federal Reserve Bank of Kansas City and the State of Missouri Division of Finance. The Bank is also subject to regulation by the Federal Deposit Insurance Corporation (FDIC). In addition, there are numerous other federal and state laws and regulations which control the activities of the Company, and the Bank, including requirements and limitations relating to capital and reserve requirements, permissible investments and lines of business, transactions with affiliates,

loan limits, mergers and acquisitions, issuance of securities, dividend payments, and extensions of credit. The Bank is subject to a number of federal and state consumer protection laws, including laws designed to protect customers and promote lending to various sectors of the economy

and population.fair lending. These laws include the Equal Credit Opportunity Act, the Fair Credit Reporting Act, the Truth in Lending Act, the Home Mortgage Disclosure Act, the Real Estate Settlement Procedures Act, and their respective state law counterparts. If the Company fails to comply with these or other applicable laws and regulations, it may be subject to civil monetary penalties, imposition of cease and desist orders or other written directives, removal of management and, in certain circumstances, criminal penalties. This regulatory framework is intended primarily for the protection of depositors and the preservation of the federal deposit insurance funds, not for the protection of security holders.funds. Statutory and regulatory controls increase a bank holding company’s cost of doing business and limit the options of its management to employ assets and maximize income.


In addition to its regulatory powers, the Federal Reserve Bank affects the conditions under which the Company operates by its influence over the national supply of bank credit. The Federal Reserve Board employs open market operations in U.S. government securities and oversees changes in the discount rate on bank borrowings, changes in the federal funds rate on overnight inter-bank borrowings, and changes in reserve requirements on bank deposits in implementing its monetary policy objectives. These methods are used in varying combinations to influence the overall level of the interest rates charged on loans and paid for deposits, the price of the dollar in foreign exchange markets, and the level of inflation. The monetary policies of the Federal Reserve have a significant effect on the operating results of financial institutions, most notably on the interest rate environment. In view of changing conditions in the national economy and in the money markets, as well as the effect of credit policies of monetary and fiscal authorities, the Company makes no prediction can be made as to possible future changes in interest rates, deposit levels or loan demand, or their effect on the financial statements of the Company.


The financial industry operates under laws and regulations that are under constantregular review by various agencies and legislatures and are subject to sweeping change. The Company currently operates as a bank holding company, as defined by the Gramm-Leach-Bliley Financial Modernization Act of 1999 (GLB Act), and the Bank qualifies as a financial subsidiary under the GLB Act, which allows it to engage in investment banking, insurance agency, brokerage, and underwriting activities that were not available to banks prior to the GLB Act. The GLB Act also included privacy provisions that limit banks’ abilities to disclose non-public information about customers to non-affiliated entities.


The Company must also comply with the requirements of the Bank Secrecy Act (BSA). The BSA is designed to help fight drug trafficking, money laundering, and other crimes. Compliance is monitored by the Federal Reserve. The BSA was enacted to prevent banks and other financial service providers from being used as intermediaries for, or to hide the transfer or deposit of money derived from, criminal activity. Since its passage, the BSA has been amended several times. These amendments include the Money Laundering Control Act of 1986 which made money laundering a criminal act, as well as the Money Laundering Suppression Act of 1994 which required regulators to develop enhanced examination procedures and increased examiner training to improve the identification of money laundering schemes in financial institutions.


The USA PATRIOT Act, established in 2001, substantially broadened the scope of U.S. anti-money laundering laws and regulations by imposing significant new compliance and due diligence obligations, creating new crimes and penalties and expanding the extra-territorial jurisdiction of the United States.U.S. The regulations impose obligations on financial institutions to maintain appropriate policies, procedures and controls to detect, prevent, and report money laundering and terrorist financing. The regulations include significant penalties for non-compliance.


The Company is subject to regulation under the Dodd-Frank Wall Street Reform and Consumer Protection Act of 2011 (Dodd-Frank Act) was sweeping legislation intended to overhaul regulation of the financial services industry.. Among its many provisions, the Dodd-Frank Act required stress-testing for certain financial services companies and established a new council of “systemic risk” regulators, empowers the Federal Reserve to supervise the largest, most complex financial companies, allows the government to seize and liquidate failing financial companies, and gives regulators new powers to oversee the derivatives market.regulators. The Dodd-FrankDodd Frank Act also established the Consumer Financial Protection Bureau (CFPB) andwhich is authorized it to supervise certain consumer financial services companies and large depository institutions and their affiliates for consumer protection purposes. Subject to the provisions of the Act, the CFPB has responsibility to implement, examine for compliance with, and enforce “Federal consumer financial law.” As a depository institution, theThe Company is subject to examinations by the CFPB, which focus on the Company’s ability to detect, prevent, and correct practices that present a significant risk of violating the law and causing consumer harm.CFPB. The Dodd-Frank Act, through Title VI, of the Dodd-Frank Act, commonly known as the Volcker Rule, placed trading restrictions on financial institutions and separated investment banking, private equity and proprietary trading (hedge fund) sections of financial institutions from their consumer lending arms. Key provisions restrict banks from simultaneously entering into advisory and creditor roles with their clients, such as with private equity firms. The Volcker Rule also restricts financial institutions from investing in and sponsoring certain types of investments,investments.

In May 2018, the Economic Growth, Regulatory Relief, and Consumer Protection Act was signed into law which must be divested by July 21, 2017. The Company withdrewprovides a number of limited amendments to the Dodd-Frank Act. Notable provisions of the legislation include: an increase in the asset threshold from a private equity fund investment$50 billion to comply$250 billion, above which the Federal Reserve is required to apply enhanced prudential standards; an exemption from the Volker Rule for insured depository institutions with less than $10 billion in consolidated assets; modifications to the Volcker Rule requirementLiquidity Coverage and Supplementary Leverage ratios; and the elimination of Dodd-Frank company-run stress tests for banks and bank holding companies with less than $250 billion in 2016 and realized a gainassets. While most of $1.8 million upon divestiture. The Company does not hold other significant investments requiring disposal.

Whilethese provisions affect institutions larger than the Company, remains subjectthe Company is no longer required to regulation underprepare stress testing as specified by the Dodd-Frank Act and related regulatory requirements, the current presidential administration has instructed federal agencies to consider ways to reduce the impact of federal regulation on financialAct.


institutions. It is not possible at this time to determine the extent to which this goal will be accomplished nor its impact on the Company.

Subsidiary Bank
Under Federal Reserve policy, the bank holding company, Commerce Bancshares, Inc. (the "Parent"), is expected to act as a source of financial strength to its bank subsidiary and to commit resources to support it in circumstances when it might not otherwise do so. In addition, loans by a bank holding company to any of its subsidiary banks are subordinate in right of payment to deposits and to certain other indebtedness of such subsidiary banks. In the event of a bank holding company’s bankruptcy, any commitment by the bank holding company to a federal bank regulatory agency to maintain the capital of a subsidiary bank will be assumed by the bankruptcy trustee and entitled to a priority of payment.


Deposit Insurance
Substantially all of the deposits ofheld by the Bank are insured up to the applicable limits by the Deposit Insurance Fund of the FDIC, generally up to(generally $250,000 per depositor for each account ownership category. The Bank pays deposit insurance premiums to the FDIC based on an assessment rate establishedcategory) by the FDIC forFDIC's Deposit Insurance Fund member institutions. The FDIC classifies institutions under a risk-based assessment system based on their perceived risk(DIF) and are subject to the federal deposit insurance funds.assessments to maintain the DIF. In 2011, the FDIC released a final rule to implement provisions of the Dodd-Frank Act that affect deposit insurance assessments. Among other things, the Dodd-Frank Act raised the minimum designated reserve ratio from 1.15% to 1.35% of estimated insured deposits, removed the upper limit of the designated reserve ratio, required that the designated reserve ratio reach 1.35% by September 30, 2020, and required the FDIC to offset the effect of increasing the minimum designated reserve ratio on depository institutions with total assets of less than $10 billion. The currentDodd-Frank Act provided the FDIC flexibility in the implementation of the increase in the designated reserve ratio and also required that the FDIC redefine the assessment base is defined asto average totalconsolidated assets minus average tangible equity,equity. 

On June 30, 2016, the DIF rose above 1.15%, resulting in a reduction of the initial assessment rate for all banks and implementing a 4.5 basis point surcharge on insured depository institutions with other adjustments for heavy usetotal consolidated assets of unsecured liabilities, secured liabilities, brokered deposits, and holdings of unsecured bank debt. For banks with more than $10 billion in assets,or more. Effective October 1, 2018, this surcharge was eliminated as the FDIC uses a scorecard designed to measure financial performance and ability to withstand stress, in addition to measuringDIF reached its required level of 1.35% of estimated insured deposits. This had the FDIC’s exposure shouldeffect of reducing the bank fail. FDICCompany’s insurance expense also includes assessments to fund the interest on outstanding bonds issuedcosts by $1.5 million in the 1980s in connection with the failures in the thrift industry.fourth quarter of 2018. The Company's FDICdeposit insurance expense was $13.3$6.7 million in 2016, $12.12019 and $11.5 million in 2015, and $11.6 million in 2014.2018.


Payment of Dividends
The Federal Reserve Board may prohibit the payment of cash dividends to shareholders by bank holding companies if their actions constitute unsafe or unsound practices. The principal source of the Parent's cash revenues is cash dividends paid by the Bank. The amount of dividends paid by the Bank in any calendar year is limited to the net profit of the current year combined with the retained net profits of the preceding two years, and permission must be obtained from the Federal Reserve Board for dividends exceeding these amounts. The payment of dividends by the Bank may also be affected by factors such as the maintenance of adequate capital.


Capital Adequacy
The Company is required to comply with the capital adequacy standards established by the Federal Reserve, which are based on the risk levels of assets and off-balance sheet financial instruments. Capital adequacy guidelines and prompt corrective action regulations involve quantitative measures of assets, liabilities, and certain off-balance sheet items calculated under regulatory accounting practices. Capital amounts and classifications are also subject to judgments by regulators regarding qualitative components, risk weightings, and other factors.


In July 2013, the FDIC, the Office of the Comptroller of the Currency and the Federal Reserve Board approved a final rule to implement in the United States the Basel III regulatoryA new comprehensive capital reforms fromframework was established by the Basel Committee on Banking Supervision, which was effective for large and certain changes required by the Dodd-Frank Act.internationally active U.S. banks and bank holding companies on January 1, 2015. A key goal of the Baselnew framework, known as "Basel III, agreement is" was to strengthen the capital resources of banking organizations during normal and challenging business environments. The Basel III final rule increasesincreased minimum requirements for both the quantity and quality of capital held by banking organizations. The rule includes a new minimum ratio of common equity Tier 1 capital to risk-weighted assets of 4.5% and a common equity Tier 1 capital conservation buffer of 2.5% of risk-weighted assets. The capital conservation buffer which is being phased in during 2016-2019, is intended to absorb losses during periods of economic stress. Failure to maintain the buffer will result in constraints on dividends, equitystock repurchases and executive compensation. The final rule also adjusted the methodology for calculating risk-weighted assets to enhance risk sensitivity. At December 31, 2016,2019, the Company met allCompany's capital adequacy requirements underratios are well in excess of those minimum ratios required by Basel III on a fully phased-in basis as if such requirements had been in effect.III.


The Federal Deposit Insurance Corporation Improvement Act (FDICIA) requires each federal banking agency to take prompt corrective action to resolve the problems of insured depository institutions, including but not limited to those that fall below one or more prescribed minimum capital ratios. Pursuant to FDICIA, the FDIC promulgated regulations defining the following five categories in which an insured depository institution will be placed, based on the level of its capital ratios: well-capitalized, adequately capitalized, undercapitalized, significantly undercapitalized, and critically undercapitalized. Under the prompt corrective action provisions of FDICIA, an insured depository institution generally will be classified as well-capitalized (under

the Basel III rules mentioned above) if it has a Tier 1 capital ratio of at least 8%, a common equity Tier 1 capital ratio of at least

6.5%, a Totaltotal capital ratio of at least 10%, and a Tier 1 leverage ratio of at least 5%. An institution that, based upon its capital levels, is classified as “well-capitalized,” “adequately capitalized,” or “undercapitalized,” may be treated as though it were in the next lower capital category if the appropriate federal banking agency, after notice and opportunity for hearing, determines that an unsafe or unsound condition, or an unsafe or unsound practice warrants such treatment. At each successive lower capital category, an insured depository institution is subject to more restrictions and prohibitions, including restrictions on growth, restrictions on interest rates paid on deposits, restrictions or prohibitions on payment of dividends, and restrictions on the acceptance of brokered deposits. Furthermore, if a bank is classified in one of the undercapitalized categories, it is required to submit a capital restoration plan to the federal bank regulator, and the holding company must guarantee the performance of that plan. The Bank has consistently maintained regulatory capital ratios at or above the “well-capitalized” standards.


Stress Testing
In October 2012, the Federal Reserve, asAs required by the Dodd-Frank Act, approved new stress testing regulations applicable to certain financial companies with total consolidated assets of more than $10 billion but less than $50 billion. The rule requires that these financial companies, including the Company conduct annualperformed stress tests based on factors providedas specified by the Federal Reserve supplemented by institution-specific factors.requirement and published results beginning in 2014 through 2017. On May 24, 2018, the Economic Growth, Regulatory Relief, and Consumer Protection Act was enacted, which eliminated the required stress testing under the Dodd-Frank Act for banks with consolidated assets of less than $250 billion. The Company submitted its first regulatory reportcontinues to perform periodic stress-testing based on its stress test results to the Federal Reserve in March 2014, and in June 2015, the Company made its first public disclosure of the results of the 2015 stress tests performed under the severely adverse scenario. In 2016, the Company submitted its stress test report to the Federal Reserve in July and publicly disclosed the results in October.own internal criteria.


Executive and Incentive Compensation
Guidelines adopted by federal banking agencies prohibit excessive compensation as an unsafe and unsound practice, and describe compensation as excessive"excessive" when the amounts paid are unreasonable or disproportionate to the services performed by an executive officer, employee, director or principal shareholder. The Federal Reserve Board has issued comprehensive guidance on incentive compensation intended to ensure that the incentive compensation policies do not undermine safety and soundness by encouraging excessive risk taking. This guidance covers all employees that have the ability to materially affect the risk profile of an organization, either individually or as part of a group, based on key principles that (i) incentives do not encourage risk-taking beyond the organization's ability to identify and manage risk, (ii) compensation arrangements are compatible with effective internal controls and risk management, and (iii) compensation arrangements are supported by strong corporate governance, including active and effective board oversight. Deficiencies in compensation practices may affect supervisory ratings and enforcement actions may be taken if incentive compensation arrangements pose a risk to safety and soundness.


Transactions with Affiliates
The Federal Reserve Board regulates transactions between the CompanyBank and its subsidiaries. Generally, the Federal Reserve Act and Regulation W, as amended by the Dodd-Frank Act, limit the Company’s banking subsidiary and its subsidiaries to lending and other “covered transactions” with affiliates. The aggregate amount of covered transactions a banking subsidiary or its subsidiaries may enter into with an affiliate may not exceed 10% of the capital stock and surplus of the banking subsidiary. The aggregate amount of covered transactions with all affiliates may not exceed 20% of the capital stock and surplus of the banking subsidiary.


Covered transactions with affiliates are also subject to collateralization requirements and must be conducted on arm’s length terms. Covered transactions include (a) a loan or extension of credit by the banking subsidiary, including derivative contracts, (b) a purchase of securities issued to a banking subsidiary, (c) a purchase of assets by the banking subsidiary unless otherwise exempted by the Federal Reserve, (d) acceptance of securities issued by an affiliate to the banking subsidiary as collateral for a loan, and (e) the issuance of a guarantee, acceptance or letter of credit by the banking subsidiary on behalf of an affiliate.


Certain transactions with ourthe Company's directors, officers or controlling persons are also subject to conflicts of interest regulations. Among other things, these regulations require that loans to such persons and their related interests be made on terms substantially the same as for loans to unaffiliated individuals, and must not create an abnormal risk of repayment or other unfavorable features for the financial institution. See Note 2 to the consolidated financial statements for additional information on loans to related parties.


Available Information
The Company’s principal offices are located at 1000 Walnut Street, Kansas City, Missouri (telephone number 816-234-2000). The Company makes available free of charge, through its Web sitewebsite at www.commercebank.com, reports filed with the Securities and Exchange Commission as soon as reasonably practicable after the electronic filing. Additionally, a copy of our electronically filed materials can be found at www.sec.gov. These filings include the annual report on Form 10-K, quarterly reports on Form 10-Q, current reports on Form 8-K, and all amendments to those reports.




Statistical Disclosure
The information required by Securities Act Guide 3 — “Statistical Disclosure by Bank Holding Companies” is located on the pages noted below.
   Page
I. Distribution of Assets, Liabilities and Stockholders’ Equity; Interest Rates and Interest Differential

II. Investment Portfolio36-38, 78-82
37-39, 80-84


III. Loan Portfolio 
  Types of Loans26

  Maturities and Sensitivities of Loans to Changes in Interest Rates2727-28

  Risk Elements32-36
33-37


IV. Summary of Loan Loss Experience29-32
30-33


V. Deposits

VI. Return on Equity and Assets17

VII. Short-Term Borrowings84



Item 1a.RISK FACTORS
Making or continuing an investment in securities issued by Commerce Bancshares, Inc.,the Company, including its common and preferred stock, involves certain risks that you should carefully consider. If any of the following risks actually occur, itsthe Company's business, financial condition or results of operations could be negatively affected, the market price for your securities could decline, and you could lose all or a part of your investment. Further, to the extent that any of the information contained in this Annual Report on Form 10-K constitutes forward-looking statements, the risk factors set forth below also are cautionary statements identifying important factors that could cause the Company’s actual results to differ materially from those expressed in any forward-looking statements made by or on behalf of Commerce Bancshares, Inc.


Difficult market conditions may affect the Company’s industry.
The concentration of the Company’s banking business in the United States particularly exposes it to downturns in the U.S. economy. While current economic conditions are favorable, there remain risks in that environment.
In particular, the Company may face the following risks in connection with market conditions:     
In 2019, the current national environment, accelerated job growth, lower unemployment levels, highUnited States economy entered the longest expansion in its history. Despite some weakness in consumer confidence in late 2019, the expansion keeps progressing, seemingly boosted by tax reform in 2018 and improving credit conditions are expected to continue. However,a lower interest rate environment. Unemployment levels remain low and the stock market has performed well in 2019 and early 2020.
The U.S. economy is also affected by foreign economicglobal events and conditions.conditions, including U.S. trade disputes and renewed trade agreements with various countries. Although the Company does not directly hold foreign debt or have significant activities with foreign customers, the slowing global economy, a strongthe strength of the U.S. dollar, international trade conditions, and low oil prices may ultimately affect interest rates, business import/export activity, capital expenditures by businesses, and investor confidence. Unfavorable changes in these factors may result in declines in consumer credit usage, adverse changes in payment patterns, reduced loan demand, and higher loan delinquencies and default rates. These could impact the Company’s future loan losses and provision for loan losses, as a significant part of the Company’s business includes consumer and credit card lending.
In addition to the results above, reduced levels ofa slowdown in economic activity may cause declines in financial services activity, including declines in bank card, corporate cash management and other fee businesses, as well as the fees earned by the Company on such transactions.
The process used to estimate losses inherent in the Company’s loan portfolio requires difficult, subjective, and complex judgments, including forecastsconsideration of economic conditions and how these economic predictions might impair the ability of its borrowers to repay their loans. If an instance occurs that renders these predictions no longer capable of accurate estimation, this may in turn impact the reliability of the process.
Competition in the industry could intensify as a result of the increasing consolidation of financial services companies in connection with current market conditions, thereby reducing market prices for various products and services which could in turn reduce Companythe Company’s revenues.


The performance of the Company is dependent on the economic conditions of the markets in which the Company operates.
The Company’s success is heavily influenced by the general economic conditions of the specific markets in which it operates. Unlike larger national or other regional banks that are more geographically diversified, the Company provides financial services primarily throughout the states of Missouri, Kansas, and central Illinois, Oklahoma, and Colorado. It also has a growing presence in additional states through its expansion markets in Oklahoma, Coloradocommercial banking offices in: Texas, Iowa, Indiana, Michigan, Ohio, and other surrounding states.Tennessee. As the Company does not have a significant banking presence in other parts of the country, a prolonged economic downturn in these markets could have a material adverse effect on the Company’s financial condition and results of operations.


The Company operates in a highly competitive industry and market area.
The Company operates in the financial services industry and has numerous competitors including other banks and insurance companies, securities dealers, brokers, trust and investment companies, mortgage bankers, and mortgage bankers.financial technology companies. Consolidation among financial service providers and new changes in technology, product offerings and regulation continue to challenge the Company's marketplace position. As consolidation occurs, larger regional and national banks may enter ourthe Company's markets and add to existing competition. Large, national financial institutions have substantial capital, technology and marketing resources. These new bankscompetitors may lower fees in an effort to grow market share, which could result in a loss of customers and lower fee revenue for the Company. They may have greater access to capital at a lower cost than the Company, and may have higher loan limits, both of which may adversely affect the Company’s ability to compete effectively. The Company must continue to make investments in its products and delivery systems to stay competitive with the industry, as a whole, or its financial performance may suffer.


The soundness of other financial institutions could adversely affect the Company.
The Company’s ability to engage in routine funding transactions could be adversely affected by the actions and commercial soundness of other financial institution counterparties. Financial services institutions are interrelated as a resultbecause of trading, clearing, counterparty or other relationships. The Company has exposure to many different industries and counterparties and routinely executes transactions with counterparties in the financial industry, including brokers and dealers, commercial banks, investment banks, mutual funds, and other institutional clients. Transactions with these institutions include overnight and term borrowings, interest rate swap agreements, securities purchased and sold, short-term investments, and other such transactions. As a resultBecause of this exposure, defaults by, or rumors or questions about, one or more financial services institutions or the financial services industry in general, could lead to market-wide liquidity problems and defaults by other institutions. Many of these transactions expose the Company to credit risk in the event of default of its counterparty or client, while other transactions expose the Company to liquidity risks should funding sources quickly disappear. In addition, the Company’s credit risk may be exacerbated when the collateral held cannot be realized or is liquidated at prices not sufficient to recover the full amount of the exposure due to the Company. Any such losses could materially and adversely affect results of operations.


The Company is subject to increasingly extensive government regulation and supervision.
As part of the financial services industry, the Company has beenis subject to increasingly extensive federal and state regulation and supervision over the past several years. While a goal of the Trump administration is to loosen some of these regulations, it is not possible at this time to determine the extent to which this goal will be accomplished nor its impact on the Company.supervision. Banking regulations are primarily intended to protect depositors’ funds, federal deposit insurance funds, and the banking system, as a whole, not shareholders. These regulations affect the Company’s lending practices, capital structure, investment practices, dividend policy, and growth, among other things. Congress and federal regulatory agencies continually review banking laws, regulations, and policies for possible changes. Changes to statutes, regulations, or regulatory policies, including changes in interpretation or implementation of statutes, regulations, or policies, could affect the Company in substantial and unpredictable ways. Such changes could subject the Company to additional costs, limit the types of financial services and products it may offer, and / and/or increase the ability of nonbanksnon-banks to offer competing financial services and products, among other things. Failure to comply with laws, regulations, or policies could result in sanctions by regulatory agencies, civil money penalties, and / and/or reputation damage, which could have a material adverse effect on the Company’s business, financial condition, and results of operations. While the Company has policies and procedures designed to prevent any such violations, there can be no assurance that such violations will not occur.

Significant changes in federal monetary policy could materially affect the Company’s business.
The Federal Reserve System regulates the supply of money and credit in the United States. Its policies determine in large part the cost of funds for lending and interest rates earned on loans and paid on borrowings and interest bearinginterest-bearing deposits. Credit conditions are influenced by its open market operations in U.S. government securities, changes in the member bank discount rate, and bank reserve requirements. Changes in Federal Reserve Board policies are beyond the Company’s control and difficult to predict, and such changes may result in lower interest margins and a continued lack of demand for credit products.



The Company is subject to both interest rate and liquidity risk.
With oversight from its Asset-Liability Management Committee, the Company devotes substantial resources to monitoring its liquidity and interest rate risk on a monthly basis. The Company's net interest income is the largest source of overall revenue to

the Company, representing 59%61% of total revenue for the year ended at December 31, 2016.2019. The interest rate environment in which the Company operates fluctuates in response to general economic conditions and policies of various governmental and regulatory agencies, particularly the Federal Reserve Board.Board, which regulates the supply of money and credit in the U.S. Changes in monetary policy, including changes in interest rates, will influence loan originations, deposit generation, demand for investments and revenues, and costs for earning assets and liabilities.liabilities, and could significantly impact the Company’s net interest income.


In the fourth quarter of 2016,After raising rates four times in 2018, the Federal Reserve Board raisedlowered the benchmark interest rate by 25three times during 2019 for a total of 75 basis points, markingpoints. Future economic conditions or other factors could shift monetary policy resulting in increases or additional decreases in the second increasebenchmark rate. Furthermore, changes in 10 years. Further rate increases are expected in 2017. Such increases mayinterest rates could result in unanticipated changes to customer deposit withdrawals which, if significant, maybalances and funding costs and affect the Company’s source of funds for future loan growth. These actions may include reductions in its investment portfolio or higher

The impact of the phase-out of LIBOR is uncertain.
In 2017, the United Kingdom Financial Conduct Authority, which regulates LIBOR, announced that LIBOR would likely be discontinued at the end of 2021 as panel banks would no longer be required to submit estimates that are used to construct LIBOR. U.S. regulatory authorities have voiced similar support for phasing out LIBOR. The Company has a significant number of loans, derivative contracts, borrowings and could reduce netother financial instruments with attributes that are either directly or indirectly dependent on LIBOR. The impact of alternatives to LIBOR on the valuations, pricing and operation of the Company's financial instruments is not yet known. The Company is coordinating with industry groups to identify an appropriate replacement rate for contracts expiring after 2021, as well as preparing for this transition as it relates to new and existing contracts and customers. The Company has established a LIBOR Transition Program, which is lead by the LIBOR Transition Steering Committee (Committee) whose purpose is to guide the overall transition process for the Company. The Committee is an internal, cross-functional team with representatives from all relevant business lines, support functions and legal counsel. An initial LIBOR impact and risk assessment has been performed, which identified the associated risks across products, systems, models, and processes. The Committee is assessing the results of the assessment and developing and prioritizing actions. Additionally, LIBOR fallback language has been included in key loan provisions of new and renewed loans in preparation for transition from LIBOR to the new benchmark rate when such transition occurs.

The Company may be adversely affected if the interest incomerates currently tied to LIBOR on the Company's loans, derivatives, and related margins.other financial instruments are not able to be transitioned to an alternative rate. Furthermore, the Company may be faced with disputes or litigation with counterparties regarding interpretation and enforcement of fallback language in new and renewed loans as the transition to a new benchmark rate continues to evolve.


The Company’s asset valuation may include methodologies, models, estimations and assumptions which are subject to differing interpretations and could result in changes to asset valuations that may materially adversely affect its results of operations or financial condition.
The Company uses estimates, assumptions, and judgments when certain financial assets and liabilities are measured and reported at fair value. Assets and liabilities carried at fair value inherently result in a higher degree ofgreater financial statement volatility. Fair values and the information used to record valuation adjustments for certain assets and liabilities are based on quoted market prices and/or other observable inputs provided by independent third-party sources, when available. When such third-party information is not available, fair value is estimated primarily by using cash flow and other financial modeling techniques utilizing assumptions such as credit quality, liquidity, interest rates and other relevant inputs. Changes in underlying factors, assumptions, or estimates in any of these areas could materially impact the Company’s future financial condition and results of operations. Furthermore, if models used to calculate fair value of financial instruments are inadequate or inaccurate due to flaws in their design or execution, upon sale, the Company may not realize the cash flows of a financial instrument as modeled and could incur material, unexpected losses.

During periods of market disruption, including periods of significantly rising or high interest rates, rapidly widening credit spreads or illiquidity, it may be difficult to value certain assets if trading becomes less frequent and/or market data becomes less observable. There may be certain asset classes in active markets with significant observable data that become illiquid due to the current financial environment. In such cases, certain asset valuations may require more subjectivity and management judgment. As such, valuations may include inputs and assumptions that are less observable or require greater estimation. Further, rapidly changing and unprecedented credit and equity market conditions could materially impact the valuation of assets as reported within the Company’s consolidated financial statements, and the period-to-period changes in value could vary significantly. Decreases in value may have a material adverse effect on results of operations or financial condition.
The processes the Company uses to estimate the fair value of financial instruments, as well as the processes used to estimate the effects of changing interest rates and other market measures on the Company’s financial condition and results of operations, depend upon the use of analytical and forecasting models. If these models are inadequate or inaccurate due to flaws in their design or implementation, the fair value of such financial instruments may not accurately reflect what the Company could realize upon sale or settlement of such financial instruments, or the Company may incur increased or unexpected losses upon changes in market interest rates or other market measures. Any such failure in the Company's analytical or forecasting models could have a material adverse effect on the Company business, financial condition and results of operations.


The Company’s investment portfolio values may be adversely impacted by deterioration in the credit quality of underlying collateral within the various categories of investment securities it owns.
The Company generally invests in securities issued by municipal entities, government-backed agencies or privately issued securities, with collateral that are highly rated and evaluated at the time of purchase, however, these securities are subject to changes

in market value due to changing interest rates and implied credit spreads. While the Company maintains rigorousprudent risk management practices over bonds issued by municipalities, credit deterioration in these bonds could occur and result in losses. Certain mortgage and asset-backed securities (which are collateralized by residential mortgages, credit cards, automobiles, mobile homes or other assets) may decline in value due to actual or expected deterioration in the underlying collateral. Under accounting rules, when the impairment is due to declining expected cash flows, some portion of the impairment, depending on the Company’s intent to sell and the likelihood of being required to sell before recovery, must be recognized in current earnings. This could result in significant non-cash losses.


Future loanThe allowance for credit losses may be insufficient or future credit losses could increase.
The Company maintains an allowance for loan losses that represents management’sat December 31, 2019 reflects management's best estimate of probable loan losses that have been incurred atwithin the existing loan portfolio as of the balance sheet date within the existing portfolio of loans. The level of the allowance reflects management’s continuing evaluation of industry concentrations, specific credit risks, loan loss experience including emergence periods, current loan portfolio quality, present economic, political and regulatory conditions and unidentified losses inherent in the current loan portfolio. Although the loan losses have been stable during the past several years, an unforeseen deterioration of financial market

conditions could result in larger loan losses, which may negatively affect the Company's results of operations and could further increase levels of its allowance. In addition, the Company’s allowance level is subject to review by regulatory agencies, and that review could result in adjustments to the allowance.date. See the section captioned “Allowance for Loan Losses” in Item 7, Management’s Discussion and Analysis of Financial Condition and Results of Operations, of this report for further discussion related to the Company’s process for determining the appropriate level of the allowance for probable loan loss.losses at December 31, 2019.

In 2016, the Financial Accounting Standards Board (FASB) issued a new accounting standard "Measurement of Credit Losses on Financial Instruments" (ASU 2016-13), which became effective January 1, 2020 and was adopted by the Company at that time. This new standard significantly altered the way the allowance for credit losses is determined. The new standard utilizes a life of loan loss concept and required significant operational changes, especially in data collection and analysis. The level of the allowance will be based on management’s methodology that utilizes historical net charge-off rates, and adjusts for the impacts in the reasonable and supportable forecast and other qualitative factors. Key assumptions include the application of historical loss rates, prepayment speeds, forecast results of a reasonable and supportable period, the period to revert to historical loss rates, and qualitative factors. Although credit losses have been stable during the past several years, an unforeseen deterioration of financial market conditions could result in larger credit losses, which may negatively affect the Company's results of operations and could significantly increase its allowance for credit losses. The Company’s allowance level is subject to review by regulatory agencies, and that review could also result in adjustments to the allowance for credit losses. Additionally, the Company's provision for credit losses may be more volatile in the future under the new standard, due to macroeconomic variables that influence the Company's loss estimates, and the volatility in credit losses may be material to the Company's earnings.

New lines of business or new products and services may subject the Company to additional risk.
From time to time, the Company may implement new lines of business or offer new products and services within existing lines of business. There are substantial risks and uncertainties associated with these efforts, particularly in instances where the markets are not fully developed. In developing and marketing new lines of business and new products or services, the Company may invest significant time and resources. Initial timetables for the introduction and development of new lines of business and new products or services may not be achieved and price and profitability targets may not prove feasible. External factors, such as compliance with regulations, competitive alternatives and shifting market preferences may also impact the successful implementation of a new line of business or a new product or service. Furthermore, any new line of business, or new product or service, could have a significant impact on the effectiveness of the Company’s system of internal controls. Failure to successfully manage these risks in the development and implementation of new lines of business and new products or services could have a material adverse effect on the Company’s financial condition and results of operations.


The Company’s reputation and future growth prospects could be impaired if cyber-security attacksA successful cyber attack or other computer system breaches occur.breach could significantly harm the Company, its reputation and its customers.
The Company relies heavily on communications and information systems to conduct its business, and as part of its business, the Company maintains significant amounts of data about its customers and the products they use. Information security risks for financial institutions have increased recentlycontinue to increase due to new technologies, the increasing use of the Internet and telecommunicationstelecommunication technologies (including mobile devices) to conduct financial and other business transactions, and the increased sophistication and activities of organized crime, perpetrators of fraud, hackers, and others. While theThe Company makes significant investments in various technology to identify and prevent intrusions into its information system. The Company also has policies and procedures and safeguards designed to prevent or limit the effect of failure, interruption or security breach of its information systems, offers ongoing training to employees, hosts tabletop exercises to test response readiness, and performs regular audits using both internal and outside resources. However, there can be no assurances that any such failures, interruptions or security breaches will not occur;occur, or if they do occur, that they will be adequately addressed. In addition to unauthorized access, denial-of-service attacks or other operational disruptions could overwhelm Company Web siteswebsites and prevent the Company from adequately serving customers. Should any of the Company's systems become compromised or customer information be obtained by unauthorized parties, the reputation of the Company could be damaged, relationships with existing customers may be impaired, and the compromiseCompany could be subject to lawsuits, all of which could result in lost business and ashave a result,material adverse effect on the Company could incur significant expenses trying to remedy the incident.Company’s business, financial condition and results of operations.


The Company’s operations rely on certain external vendors.
The Company relies on third-party vendors to provide products and services necessary to maintain day-to-day operations. For example, the Company outsources a portion of its information systems, communication, data management, and transaction processing to third parties. Accordingly, the Company is exposed to the risk that these vendors might not perform in accordance with the contracted arrangements or service level agreements because of changes in the vendor’s organizational structure, financial condition, support for existing products and services, or strategic focus. Such failure to perform could be disruptive to the Company’s operations, which could have a materially adverse impact on its business, financial condition and results of operations and financial condition.operations. These third parties are also sources of risk associated with operational errors, system interruptions or breaches and unauthorized disclosure of confidential information. If the vendors encounter any of these issues, the Company could be exposed to disruption of service, damage to reputation and litigation. Because the Company is an issuer of both debit and credit cards, it is periodically exposed to losses related to security breaches which occur at retailers that are unaffiliated with the Company (e.g., customer card data being compromised at retail stores). These losses include, but are not limited to, costs and expenses for card reissuance as well as losses resulting from fraudulent card transactions.


The Company continually encounters technological change.
The financial services industry is continually undergoing rapid technological change with frequent introductions of new technology-driven products and services, including the entrance of financial technology companies offering new financial service products. The effective useCompany regularly upgrades or replaces technological systems to increase efficiency, enhance product and service capabilities, eliminate risks of technology increases efficiencyend-of-lifecycle products, reduce costs, and enables financial institutions to better serve customers and to reduce costs.our customers. The Company’s future success depends, in part, upon its ability to address the needs of its customers by using technology to provide products and services that will satisfy customer demands, as well as to create additional efficiencies in the Company’s operations. Many of the Company’s competitors have substantially greater resources to invest in technological improvements. The Company may encounter significant problems and may not be able to effectively implement new technology-driven products and services orand may not be successful in marketing thesethe new products and services to its customers. These problems might include significant time delays, cost overruns, loss of key people, and technological system failures. Failure to successfully keep pace with technological change affecting the financial services industry or failure to successfully complete the replacement of technological systems could have a material adverse effect on the Company’s business, financial condition and results of operations.

tableThe Company plans to convert its core customer and deposit systems during 2020 and may encounter significant adverse developments.
The Company will replace its core customer and deposit systems and other ancillary systems (collectively referred to as core system). The core system is used to track customer relationships and deposit accounts. The core system is integrated with channel applications that are used to service customer requests by bank personnel or directly by customers (such as online banking and mobile applications). The new core system will provide a new platform based on current technology and will enable the Company to integrate other systems more efficiently, and is a significant improvement compared to our current core system. However, changing the core system will subject the Company to operational risks during and after the conversion, including disruptions to our technology systems, which may adversely impact our customers. We have plans, policies and procedures designed to prevent or limit the risks of contents
a failure during or after the conversion of our core system. However, there can be no assurance that any such adverse development will not occur or, if they do occur, that they will be timely and adequately remediated. The ultimate impact of any adverse development could damage our reputation, result in a loss of customer business, subject us to regulatory scrutiny, or expose us to civil litigation and possibly financial liability, any of which could have a material effect on the Company’s business, financial condition, and results of operations.


Commerce Bancshares, Inc. relies on dividends from its subsidiary bank for most of its revenue.
Commerce Bancshares, Inc. is a separate and distinct legal entity from its banking and other subsidiaries. It receives substantially all of its revenue from dividends from its subsidiary bank. These dividends, which are limited by various federal and state regulations, are the principal source of funds to pay dividends on its preferred and common stock and to meet its other cash needs. In the event the subsidiary bank is unable to pay dividends, to it, Commerce Bancshares, Inc.the Company may not be able to pay dividends or other obligations, which would have a material adverse effect on the Company's financial condition and results of operations.


The Company may notmust attract and retain skilled employees.
The Company’s success depends, in large part, on its ability to attract and retain key people. Competition for the best people can be intense, and the Company spends considerable time and resources attracting, hiring, and hiringretaining qualified people for its various business lines and support units. The unexpected loss of the services of one or more of the Company’s key personnel could have a material adverse impact on the Company’s business because of their skills, knowledge of the Company’s market, and years of industry experience, as well as the difficulty of promptly finding qualified replacement personnel.


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Item 1b.UNRESOLVED STAFF COMMENTS
None


Item 2.PROPERTIES
The main offices of the BankCompany are located in the larger metropolitan areas of its markets in various multi-story office buildings.Kansas City and St. Louis, Missouri. The BankCompany owns its main offices and leases unoccupied premises to the public. The larger office buildings include:


BuildingNet rentable square footage% occupied in total% occupied by BankNet rentable square footage% occupied in total% occupied by Bank
1000 Walnut
Kansas City, MO
391,000
97%52%
922 Walnut
Kansas City, MO
256,000
95%93%256,000
95
93
1000 Walnut
Kansas City, MO
391,000
80
39
811 Main
Kansas City, MO
237,000
100
100
237,000
100
100
8000 Forsyth
Clayton, MO
178,000
100
100
178,000
100
100
1551 N. Waterfront Pkwy
Wichita, KS
124,000
96
34


The Company has an additional 179159 branch locations in Missouri, Illinois, Kansas, Oklahoma and Colorado which are owned or leased, and 152 off-site ATM locations.leased.


Item 3.LEGAL PROCEEDINGS
The information required by this item is set forth in Item 8 under Note 19, Commitments, Contingencies and Guarantees on page 110.

The information required by this item is set forth in Item 8 under Note 21, Commitments, Contingencies and Guarantees on page 121.


Item 4.MINE SAFETY DISCLOSURES
Not applicable


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Information about the Company's Executive Officers of the Registrant
The following are the executive officers of the Company as of February 23, 2017,25, 2020, each of whom is designated annually. There are no arrangements or understandings between any of the persons so named and any other person pursuant to which such person was designated an executive officer.

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Name and AgePositions with Registrant
Jeffery D. Aberdeen, 62Controller of the Company since December 1995. He is also Controller of the Company's subsidiary bank, Commerce Bank.
  
Kevin G. Barth, 5659Executive Vice President of the Company since April 2005, and Community President and Chief Executive Vice PresidentOfficer of Commerce Bank since October 1998. Senior Vice President of the Company and Officer of Commerce Bank prior thereto.
  
Jeffrey M. Burik, 5861Senior Vice President of the Company since February 2013. Executive Vice President of Commerce Bank since November 2007.
  
Daniel D. Callahan, 6063Executive Vice President and Chief Credit Officer of the Company since December 2010 and Senior Vice President of the Company prior thereto. Executive Vice President of Commerce Bank since May 2003.
  
Sara E. Foster, 5659Executive Vice President of the Company since February 2012 and Senior Vice President of the Company prior thereto. Executive Vice PresentPresident of Commerce Bank since January 2016 and Senior Vice President of Commerce Bank prior thereto.
  
John K. Handy, 56Executive Vice President of the Company since January 2018 and Senior Vice President of the Company prior thereto. Community President and Chief Executive Officer of Commerce Bank since January 2018 and Senior Vice President of Commerce Bank prior thereto.
Robert S. Holmes, 5356Executive Vice President of the Company since April 2015, and Community President and Chief Executive Vice PresidentOfficer of Commerce Bank since January 2016. Prior to his employment with Commerce Bank in March 2015, he was employed at a Midwest regional bank where he served as managing director and head of Regional Banking.
  
Patricia R. Kellerhals, 5962Senior Vice President of the Company since February 2016 and Vice President of the Company prior thereto. Executive Vice President of Commerce Bank since 2005.
  
David W. Kemper, 6669Executive Chairman of the Company and of the Board of Directors of the Company since November 1991, andAugust 2018. Prior thereto, he was Chief Executive Officer of the Company since June 1986.and Chairman of the Board of Directors of the Company. He was President of the Company from April 1982 until February 2013. He is Chairman of the Board and Chief Executive Officer of Commerce Bank. He is the brother of Jonathan M. Kemper (a former Vice Chairman of the Company,Company), and father of John W. Kemper, President and Chief OperatingExecutive Officer of the Company.
  
John W. Kemper, 3942PresidentChief Executive Officer of the Company and Chairman and Chief Executive Officer of Commerce Bank since August 2018. Prior thereto, he was Chief Operating Officer of the Company. President of the Company since February 2013 and President of Commerce Bank since March 2013. Prior thereto, and since October 2010, he was Executive Vice President and Chief Administrative Officer of the Company and Senior Vice President of Commerce Bank. Member of Board of Directors since September 2015. He is the son of David W. Kemper, Chairman and Chief Executive OfficerChairman of the Company and nephew of Jonathan M. Kemper (a former Vice Chairman of the Company.
Jonathan M. Kemper, 63Vice Chairman of the Company since November 1991 and Vice Chairman of Commerce Bank since December 1997. Prior thereto, he was Chairman of the Board, Chief Executive Officer, and President of Commerce Bank. He is the brother of David W. Kemper, Chairman and Chief Executive Officer of the Company, and uncle of John W. Kemper, President and Chief Operating Officer of the Company.Company).
  
Charles G. Kim, 5659Chief Financial Officer of the Company since July 2009. Executive Vice President of the Company since April 1995 and Executive Vice President of Commerce Bank since January 2004. Prior thereto, he was Senior Vice President of Commerce Bank.
  
Douglas D. Neff, 51Senior Vice President of the Company since January 2019 and Chairman and Chief Executive Officer of Commerce Bank Southwest Region since 2013.
Paula S. Petersen, 5053Senior Vice President of the Company since July 2016 and Executive Vice President of Commerce Bank since March 2012.
  
Michael J. Petrie, 60Senior Vice President of the Company since April 1995. Prior thereto, he was Vice President of the Company.
David L. Roller, 4649Senior Vice President of the Company since July 2016 and Senior Vice President of theCommerce Bank since September 2010.
  
V. Raymond Stranghoener, 65Paul A. Steiner, 48Executive Vice PresidentController of the Company since July 2005April 2019. He is also Controller of the Company's subsidiary bank, Commerce Bank. Assistant Controller and Senior Vice PresidentDirector of Tax of the Company prior thereto.
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PART II


Item 5.MARKET FOR REGISTRANT’S COMMON EQUITY, RELATED STOCKHOLDER MATTERS AND ISSUER PURCHASES OF EQUITY SECURITIES


Commerce Bancshares, Inc.
Common Stock Data
The following table sets forth the high and low prices of actual transactions in the Company’s common stock and cash dividends paid for the periods indicated (restated for the 5% stock dividend distributed in December 2016).

 
 
QuarterHighLow
Cash
Dividends
2016First$43.77
$35.66
$.214
 Second47.06
40.93
.214
 Third48.86
43.56
.214
 Fourth59.22
45.37
.214
2015First$39.86
$35.85
$.204
 Second43.54
37.67
.204
 Third44.17
38.50
.204
 Fourth44.86
39.43
.204
2014First$40.87
$35.99
$.194
 Second40.99
36.36
.194
 Third41.16
38.30
.194
 Fourth40.18
34.56
.194

Commerce Bancshares, Inc. common shares are listed on the Nasdaq Global Select Market (NASDAQ) under the symbol CBSH. The Company had 3,8093,557 common shareholders of record as of December 31, 2016.2019. Certain of the Company's shares are held in "nominee" or "street" name and the number of beneficial owners of such shares is approximately 45,000.92,000.


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Performance Graph
The following graph presents a comparison of Company (CBSH) performance to the indices named below. It assumes $100 invested on December 31, 20112014 with dividends invested on a cumulative total shareholder return basis.
chart-bdad4cfcde7753c4b16.jpg
201120122013201420152016201420152016201720182019
Commerce (CBSH)100.00
102.61
140.89
146.08
153.04
222.38
100.00
104.77
152.23
156.84
168.70
217.13
NASDAQ OMX Global-Bank100.00
134.74
184.08
205.85
210.40
266.24
100.00
102.21
129.34
153.13
128.02
175.61
S&P 500100.00
115.95
153.48
174.48
176.88
197.96
100.00
101.37
113.46
138.22
132.15
173.74


The Company has a long history of paying dividends. 2019 marked the 51st consecutive year of growth in our regular common dividend, and the Company has also issued an annual 5% common stock dividend for the past 26 years. However, payment of future dividends is within the discretion of the Board of Directors and will depend, among other factors, on earnings, capital requirements, and the operating and financial condition of the Company. The Board of Directors makes the dividend determination quarterly.
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The following table sets forth information about the Company’s purchases of its $5 par value common stock, its only class of common stock registered pursuant to Section 12 of the Exchange Act, during the fourth quarter of 2016.2019.
PeriodTotal Number of Shares PurchasedAverage Price Paid per ShareTotal Number of Shares Purchased as Part of Publicly Announced Program Maximum Number that May Yet Be Purchased Under the Program
October 1—31, 2016552

$49.89
552
3,773,964
November 1—30, 201613,304

$57.28
13,304
3,760,660
December 1—31, 20161,985

$58.03
1,985
3,758,675
Total15,841

$57.12
15,841
3,758,675
PeriodTotal Number of Shares PurchasedAverage Price Paid per ShareTotal Number of Shares Purchased as Part of Publicly Announced Program Maximum Number that May Yet Be Purchased Under the Program
October 1—31, 201992,536

$64.05
92,536
2,533,045
November 1—30, 2019103,858

$66.31
103,858
4,901,886
December 1—31, 2019470,928

$84.13
470,928
4,430,958
Total667,322

$78.57
667,322
4,430,958


The Company’s stock purchases shown above were made under authorizations by the Board of Directors. December purchases include 438,009 shares purchased under the accelerated share repurchase ("ASR") program discussed in Note 14 to the consolidated financial statements. Under the most recent authorization in October 2015November 2019 of 5,000,000 shares, 3,758,6754,430,958 shares remained available for purchase at December 31, 2016.2019.


Item 6.SELECTED FINANCIAL DATA
The required information is set forth below in Item 7.





Item 7.MANAGEMENT’S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF OPERATIONS


Forward-Looking Statements
This report may contain “forward-looking statements” that are subject to risks and uncertainties and include information about possible or assumed future results of operations. Many possible events or factors could affect the future financial results and performance of Commerce Bancshares, Inc. and its subsidiaries (the "Company"). This could cause results or performance to differ materially from those expressed in the forward-looking statements. Words such as “expects”, “anticipates”, “believes”, “estimates”, variations of such words and other similar expressions are intended to identify such forward-looking statements. These statements are not guarantees of future performance and involve certain risks, uncertainties and assumptions which are difficult to predict. Therefore, actual outcomes and results may differ materially from what is expressed or forecasted in, or implied by, such forward-looking statements. Readers should not rely solely on the forward-looking statements and should consider all uncertainties and risks discussed throughout this report. Forward-looking statements speak only as of the date they are made. The Company does not undertake to update forward-looking statements to reflect circumstances or events that occur after the date the forward-looking statements are made or to reflect the occurrence of unanticipated events. Such possible events or factors include the risk factors identified in Item 1a Risk Factors and the following: changes in economic conditions in the Company’s market area; changes in policies by regulatory agencies, governmental legislation and regulation; fluctuations in interest rates; changes in liquidity requirements; demand for loans in the Company’s market area; changes in accounting and tax principles; estimates made on income taxes; failure of litigation settlement agreements to become final in accordance with their terms; and competition with other entities that offer financial services.
Overview
The Company operates as a super-community bank and offers a broad range of financial products to consumer and commercial customers, delivered with a focus on high-quality, personalized service. It is the largest bank holding company headquartered in Missouri, with its principal offices in Kansas City and St. Louis, Missouri. Customers are served from 336316 locations in Missouri, Kansas, Illinois, Oklahoma and Colorado and commercial offices throughout the nation's midsection. A variety of delivery platforms are utilized, including an extensive network of branches and ATM machines, full-featured online banking, a mobile application, and a centralcentralized contact center.


The core of the Company’s competitive advantage is its focus on the local markets in which it operates, its offering of competitive, sophisticated financial products, and its concentration on relationship banking and high-touch service. In order to enhance shareholder value, the Company targets core revenue growth. To achieve this growth, the Company focuses on strategies that will expand new and existing customer relationships, offer opportunities for controlled expansion in additional markets, utilize improved technology, and enhance customer satisfaction.



Various indicators are used by management in evaluating the Company’s financial condition and operating performance. Among these indicators are the following:
Net income and earnings per share — Net income attributable to Commerce Bancshares, Inc. was $275.4$421.2 million, an increasea decrease of 4.4%2.8% compared to the previous year. The return on average assets was 1.12%1.67% in 2016,2019, and the return on average common equity was 11.33%14.06%. Diluted earnings per share increased 7.4%decreased 0.6% in 20162019 compared to 2015.2018.
Total revenue — Total revenue is comprised of net interest income and non-interest income. Total revenue in 20162019 increased $72.0$20.8 million, or 1.6% over 2015, due to growth in net interest income of $45.7 million and2018, driven by growth in non-interest income of $26.3$23.4 million. Net interest income increased over 2015 due in part to higher average loan balances, which grew 9.1%, and higher average rates earned on investment securities, which increased 19 basis points over 2015. Overall, the net interest margin (tax equivalent) increased to 3.04% in 2016, a 10 basis point increase over 2015. Growth in non-interest income resulted principally from increasesan increase in deposit fees, cash sweep commissions, trust fees and loan fees and sales.a one-time gain of $11.5 million resulting from the sale of our corporate trust business.
Non-interest expense — Total non-interest expense grew 6.0%increased 4.0% this year compared to 2015,2018, mainly as a result ofdue to higher costsexpense for salaries and employee benefits and an increase in data processing and software costs. Smaller increases occurred in occupancy, supplies and communication, and deposit insurance expense.benefits.
Asset quality — Net loan charge-offs totaled $49.7 million in 2016 decreased $1.82019, an increase of $7.4 million fromover those recorded in 20152018, and averaged .25%.35% of loans compared to .28%.30% in the previous year. Total non-performing assets, which include non-accrual loans and foreclosed real estate, amounted to $14.6$10.6 million at December 31, 2016, a decrease of $14.72019, compared to $13.9 million from balances at the previous year end,December 31, 2018, and represented .11%.07% of loans outstanding.outstanding at December 31, 2019.

Shareholder return — Total shareholder return, including the change in stock price and dividend reinvestment, was 45.3% over the past year, compared to the S&P 500 return of 12.0%. The Company's shareholder return was 17.3% over the past 5 years and 9.7% over the past 10 years. During 2016, the Company paid cash dividends of $.857 per share on its common stock, representing an increase of 5% over the previous year, and paid dividends of 6% on its preferred stock. In 2016, the Company issued its 23rd consecutive annual 5% common stock dividend, and in February 2017, the Company's Board of Directors authorized a 5% increase in the common cash dividend, which is its 49th consecutive annual increase.
Shareholder return — During 2019, the Company paid cash dividends of $.99 per share on its common stock, representing an increase of 16.1% over the previous year, and paid dividends of 6% on its preferred stock. In 2019, the Company issued its 26th consecutive annual 5% common stock dividend, and in January 2020, the Company's Board of Directors authorized an increase of 8.9% in the common cash dividend. The Company purchased 4,670,114 shares of treasury stock in 2019. Total shareholder return, including the change in stock price and dividend reinvestment, was 16.8%, 13.7%, and 9.6% over the past 5, 10, and 15 years, respectively. 
    
The following discussion and analysis should be read in conjunction with the consolidated financial statements and related notes. The historical trends reflected in the financial information presented below are not necessarily reflective of anticipated future results.


Key Ratios
2016201520142013201220192018201720162015
(Based on average balances)  
Return on total assets1.12%1.11%1.15%1.19%1.30%1.67%1.76%1.28%1.12%1.11%
Return on common equity11.33
11.43
11.65
11.99
12.00
14.06
16.16
12.46
11.33
11.43
Equity to total assets10.16
10.00
10.10
9.95
10.84
12.20
11.24
10.53
10.16
10.00
Loans to deposits (1)
63.71
61.44
59.91
57.12
55.80
71.54
69.27
66.18
63.71
61.44
Non-interest bearing deposits to total deposits34.67
35.12
33.73
33.01
32.82
32.03
33.43
34.85
34.67
35.12
Net yield on interest earning assets (tax equivalent basis)3.04
2.94
3.00
3.11
3.41
3.48
3.53
3.20
3.04
2.94
(Based on end of period data)  
Non-interest income to revenue (2)
41.09
41.40
41.31
40.34
38.47
38.98
37.83
39.88
41.09
41.40
Efficiency ratio (3)
61.98
62.34
61.96
60.42
59.19
56.87
55.58
62.18
61.04
61.42
Tier I common risk-based capital ratio (4)
11.62
11.52
        NA13.93
14.22
12.65
11.62
11.52
Tier I risk-based capital ratio (4)
12.38
12.33
13.74
14.06
13.60
14.66
14.98
13.41
12.38
12.33
Total risk-based capital ratio (4)
13.32
13.28
14.86
15.28
14.93
15.48
15.82
14.35
13.32
13.28
Tier I leverage ratio (4)
9.55
9.23
9.36
9.43
9.14
11.38
11.52
10.39
9.55
9.23
Tangible common equity to tangible assets ratio (5)
8.66
8.48
8.55
9.00
9.25
10.99
10.45
9.84
8.66
8.48
Common cash dividend payout ratio32.69
33.35
32.69
31.46
78.57
27.52
23.61
29.52
32.69
33.35
(1)Includes loans held for sale.
(2)Revenue includes net interest income and non-interest income.
(3)The efficiency ratio is calculated as non-interest expense (excluding intangibles amortization) as a percent of revenue.
(4)Risk-based capital information at December 31, 2016 and 2015 was prepared under Basel III requirements, which were effective January 1, 2015. Risk-based capital information for prior years was prepared under Basel I requirements.
(5)The tangible common equity to tangible assets ratio is a measurement which management believes is a useful indicator of capital adequacy and utilization. It provides a meaningful basis for period to period and company to company comparisons, and also assist regulators, investors and analysts in analyzing the financial position of the Company. Tangible common equity and tangible assets are non-GAAP measures and should not be viewed as substitutes for, or superior to, data prepared in accordance with GAAP.



The following table is a reconciliation of the GAAP financial measures of total equity and total assets to the non-GAAP measures of total tangible common equity and total tangible assets.

(Dollars in thousands)2016201520142013201220192018201720162015
Total equity$2,501,132
$2,367,418
$2,334,246
$2,214,397
$2,171,574
$3,138,472
$2,937,149
$2,718,184
$2,501,132
$2,367,418
Less non-controlling interest5,349
5,428
4,053
3,755
4,447
3,788
5,851
1,624
5,349
5,428
Less preferred stock144,784
144,784
144,784


144,784
144,784
144,784
144,784
144,784
Less goodwill138,921
138,921
138,921
138,921
125,585
138,921
138,921
138,921
138,921
138,921
Less core deposit premium3,841
5,031
6,572
8,489
4,828
1,785
2,316
2,965
3,841
5,031
Total tangible common equity (a)$2,208,237
$2,073,254
$2,039,916
$2,063,232
$2,036,714
$2,849,194
$2,645,277
$2,429,890
$2,208,237
$2,073,254
Total assets$25,641,424
$24,604,962
$23,994,280
$23,072,036
$22,159,589
$26,065,789
$25,463,842
$24,833,415
$25,641,424
$24,604,962
Less goodwill138,921
138,921
138,921
138,921
125,585
138,921
138,921
138,921
138,921
138,921
Less core deposit premium3,841
5,031
6,572
8,489
4,828
1,785
2,316
2,965
3,841
5,031
Total tangible assets (b)$25,498,662
$24,461,010
$23,848,787
$22,924,626
$22,029,176
$25,925,083
$25,322,605
$24,691,529
$25,498,662
$24,461,010
Tangible common equity to tangible assets ratio (a)/(b)8.66%8.48%8.55%9.00%9.25%10.99%10.45%9.84%8.66%8.48%
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Selected Financial Data
(In thousands, except per share data)2016201520142013201220192018201720162015
Net interest income$680,049
$634,320
$620,204
$619,372
$639,906
$821,293
$823,825
$733,679
$680,049
$634,320
Provision for loan losses36,318
28,727
29,531
20,353
27,287
50,438
42,694
45,244
36,318
28,727
Non-interest income474,392
448,139
436,506
418,865
400,047
524,703
501,341
461,263
446,556
422,444
Investment securities gains (losses), net(53)6,320
14,124
(4,425)4,828
3,626
(488)25,051
(53)6,320
Non-interest expense717,065
676,487
656,870
629,147
618,015
767,398
737,821
744,343
689,229
650,792
Net income attributable to Commerce Bancshares, Inc.275,391
263,730
261,754
260,961
269,329
421,231
433,542
319,383
275,391
263,730
Net income available to common shareholders266,391
254,730
257,704
260,961
269,329
412,231
424,542
310,383
266,391
254,730
Net income per common share-basic*2.62
2.44
2.38
2.36
2.40
3.59
3.61
2.63
2.26
2.11
Net income per common share-diluted*2.61
2.43
2.37
2.35
2.39
3.58
3.60
2.62
2.26
2.10
Cash dividends on common stock87,070
84,961
84,241
82,104
211,608
113,466
100,238
91,619
87,070
84,961
Cash dividends per common share*.857
.816
.777
.740
1.896
.990
.853
.777
.740
.705
Market price per common share*57.81
40.51
39.45
38.79
28.84
67.94
53.69
50.65
49.94
35.00
Book value per common share*23.22
21.77
20.62
19.95
19.54
26.70
23.93
21.89
20.06
18.81
Common shares outstanding*101,461
102,087
106,201
110,994
111,115
112,132
116,685
117,543
117,454
118,179
Total assets25,641,424
24,604,962
23,994,280
23,072,036
22,159,589
26,065,789
25,463,842
24,833,415
25,641,424
24,604,962
Loans, including held for sale13,427,192
12,444,299
11,469,238
10,956,836
9,840,211
14,751,626
14,160,992
14,005,072
13,427,192
12,444,299
Investment securities9,770,986
9,901,680
9,645,792
9,042,997
9,669,735
8,741,888
8,698,666
8,893,307
9,770,986
9,901,680
Deposits21,101,095
19,978,853
19,475,778
19,047,348
18,348,653
20,520,415
20,323,659
20,425,446
21,101,095
19,978,853
Long-term debt102,049
103,818
104,058
455,310
503,710
2,418
8,702
1,758
102,049
103,818
Equity2,501,132
2,367,418
2,334,246
2,214,397
2,171,574
3,138,472
2,937,149
2,718,184
2,501,132
2,367,418
Non-performing assets14,649
29,394
46,251
55,439
64,863
10,585
13,949
12,664
14,649
29,394
*Restated for the 5% stock dividend distributed in December 2016.2019.




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Results of Operations
 $ Change % Change $ Change % Change
(Dollars in thousands)201620152014'16-'15'15-'14 '16-'15'15-'14201920182017'19-'18'18-'17 '19-'18'18-'17
Net interest income$680,049
$634,320
$620,204
$45,729
$14,116
 7.2%2.3 %$821,293
$823,825
$733,679
$(2,532)$90,146
 (.3)%12.3%
Provision for loan losses(36,318)(28,727)(29,531)7,591
(804) 26.4
(2.7)(50,438)(42,694)(45,244)7,744
(2,550) 18.1
(5.6)
Non-interest income474,392
448,139
436,506
26,253
11,633
 5.9
2.7
524,703
501,341
461,263
23,362
40,078
 4.7
8.7
Investment securities gains (losses), net(53)6,320
14,124
(6,373)(7,804) N.M.
(55.3)3,626
(488)25,051
4,114
(25,539) N.M.
N.M.
Non-interest expense(717,065)(676,487)(656,870)40,578
19,617
 6.0
3.0
(767,398)(737,821)(744,343)29,577
(6,522) 4.0
(.9)
Income taxes(124,151)(116,590)(121,649)7,561
(5,059) 6.5
(4.2)(109,074)(105,949)(110,506)3,125
(4,557) 2.9
(4.1)
Non-controlling interest expense(1,463)(3,245)(1,030)(1,782)2,215
 (54.9)N.M.
(1,481)(4,672)(517)(3,191)4,155
 (68.3)N.M.
Net income attributable to Commerce Bancshares, Inc.275,391
263,730
261,754
11,661
1,976
 4.4
.8
421,231
433,542
319,383
(12,311)114,159
 (2.8)35.7
Preferred stock dividends(9,000)(9,000)(4,050)
(4,950) N.M.
N.M.
(9,000)(9,000)(9,000)

 N.M.
N.M.
Net income available to common shareholders$266,391
$254,730
$257,704
$11,661
$(2,974) 4.6%(1.2)%$412,231
$424,542
$310,383
$(12,311)$114,159
 (2.9)%36.8%

N.M. - Not meaningful.

Net income attributable to Commerce Bancshares, Inc. (net income) for 20162019 was $275.4$421.2 million, an increasea decrease of $11.7$12.3 million, or 4.4%2.8%, compared to $263.7$433.5 million in 2015.2018. Diluted income per common share increased 4.7% to $2.61was $3.58 in 2016,2019, compared to $2.43$3.60 in 2015.2018. The increasedecline in net income resulted from increasesa decrease of $45.7$2.5 million in net interest income, and $26.3as well as increases of $29.6 million in non-interest income.expense, $7.7 million in the provision for loan losses and $3.1 million in income taxes. These increasesdecreases in net income were partly offset by increases of $40.6$23.4 million in non-interest expense, $7.6 million in the provision for loan losses,income and $7.6 million in income tax expense, as well as a decrease of $6.4$4.1 million in investment securities gains.gains, coupled with a decrease of $3.2 million in non-controlling interest expense. The return on average assets was 1.12%1.67% in 20162019 compared to 1.11%1.76% in 2015,2018, and the return on average common equity was 11.33%14.06% in 20162019 compared to 11.43%16.16% in 2015.2018. At December 31, 2016,2019, the ratio of tangible common equity to assets increased to 8.66%10.99%, compared to 8.48%10.45% at year end 2015.2018.


During 2016,2019, net interest income increased $45.7declined mainly due to an increase of $38.0 million comparedin interest expense on interest-bearing deposits and borrowings, largely due to 2015. This increase reflectedhigher rates paid, while lower average balances on investment securities also resulted in lower interest income this year. These decreases in interest income were partly offset by growth of $33.3$38.3 million in interest earned on loans, resulting from higher loan yields and average balances.  In addition, interest on investment securities grew by $15.4 million due to higherTotal rates earned which included $6.4 million in additional inflation income earned on the Company's portfolio of U.S. Treasury inflation-protected securities (TIPS). Interest expense onaverage earning assets grew 10 basis points this year, while funding costs for deposits rose by $3.1 million due to higher balances and a
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slight increase in overall rates paid.borrowings increased 23 basis points.  The provision for loan losses increased $7.6totaled $50.4 million, an increase of $7.7 million over the previous year totaling $36.3and exceeded net loan charge-offs by $750 thousand. Net loan charge-offs increased $7.4 million in 2016, and was $4.4 million higher than net loan charge-offs. Net charge-offs decreased by $1.8 million in 20162019 compared to 2015,2018, mainly due to higher recoveries in constructioncredit card and business real estate loans.loan net charge-offs. The increase in business loan net charge-offs was primarily the result of a loan charge-off related to a single leasing customer.


Non-interest income grew 4.7% in 2016 was $474.4 million, an increase of $26.3 million, or 5.9%, compared2019, mainly due to $448.1 million in 2015. This increase resulted mainly from growth in deposit account fees, trust fees, loan fees and sales, and bank card fees, which increased $6.0gains on sales of assets.  Net investment securities gains of $3.6 million $3.4 million, $3.2 million,were recorded in 2019 and $3.0 million, respectively.were mainly comprised of net gains realized on sales of equity investments. Non-interest expense in 2016 was $717.1 million, an increase of $40.6 million over $676.5grew $29.6 million in 2015. The increase in non-interest expense included a $26.6 million, or 6.6%, increase in2019 compared to 2018, largely due to higher salaries and benefits and data processing and software expense, due to higher full-time salaries, incentives,which increased $24.7 million and medical plan costs. The net loss on investment securities transactions in 2016 was minimal, while a net gain of $6.3$6.9 million, was recorded in 2015 that resulted from sales of available for sale securities and fair value adjustments and dispositions of private equity investments.respectively. 


Net income attributable to Commerce Bancshares, Inc. for 20152018 was $263.7$433.5 million, an increase of $2.0$114.2 million, or 35.7%, compared to $261.8$319.4 million in 2014.2017. Diluted income per common share was $2.43increased 37.0% to $3.60 in 20152018, compared to $2.37$2.62 in 2014.2017. The increasegrowth in net income resulted from increases of $14.1$90.1 million in net interest income and $11.6$40.1 million in non-interest income.income, as well as decreases of $6.5 million in non-interest expense, $4.6 million in income tax expense and $2.6 million in the provision for loan losses. These increases in net income were partly offset by a $19.6 million increase in non-interest expense, as well as a $7.8$25.5 million decrease in investment securities gains. The return on average assets was 1.11%1.76% in 20152018 compared to 1.15%1.28% in 2014,2017, and the return on average common equity was 11.43%16.16% in 20152018 compared to 11.65%12.46% in 2014.2017. At December 31, 2015,2018, the ratio of tangible common equity to assets declinedincreased to 8.48%10.45%, compared to 8.55%9.84% at year end 2014.2017.

During 2015,As compared to 2017, the increase in net interest income in 2018 resulted mainly from increased $14.1rates on the Company’s loan and investment portfolios, partially offset by higher rates paid on interest-bearing deposits and borrowings.  Total rates earned on average earning assets grew 44 basis points in 2018, while funding costs for deposits and borrowings increased 15 basis points.  Non-interest income grew 8.7% in 2018, primarily from growth in bank card, trust and deposit fee income.  Investment securities net losses in 2018 were mainly comprised of net losses on sales of available for sale debt securities of $9.7 million and an $8.9 million adjustment to recognize dividend income on a liquidated equity security. These losses were offset by realized and unrealized net gains on the Company’s portfolio of private equity securities of $13.8 million, as well as gains of $4.3 million on sales and
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fair value adjustments on equity securities.  Additionally, net securities gains in 2017 included a gain of $32.0 million on the appreciation of securities donated to a related foundation, which did not recur in 2018.

Non-interest expense declined $6.5 million in 2018 compared to 2014.2017, with the decrease resulting from a $32.0 million donation of appreciated securities to a charitable organization in 2017 that did not recur in 2018.  This increase reflected growth of $9.5 milliondecrease in interest on loans and $3.8 million in interest on investment securities. Both increases were due to higher average balances which werenon-interest expense was partly offset by lower rates earned; however, interest on investment securities also declined due to lower TIPS interest income of $7.9 million. In addition, deposit interestincreases in salaries and benefits, data processing and software, and marketing expense, declined $924 thousand due to slightly lower rates paid.which increased $19.9 million, $5.0 million, and $4.2 million, respectively.  The provision for loan losses decreased $804 thousandtotaled $42.7 million, a decrease of $2.6 million from 2014, totaling $28.7 million in 2015, and was $5.0 million lower than net loan charge-offs. Net charge-offs decreased by $804 thousand in 2015 compared to 2014, mainly in business, business real estate, and consumer loans.2017.

Non-interest income in 2015 was $448.1 million, an increase of $11.6 million compared to $436.5 million in 2014. This increase resulted mainly from growth in trust fees, loan fees and sales, and bank card fees, which increased $7.2 million, $3.1 million, and $3.1 million, respectively. Non-interest expense in 2015 was $676.5 million, an increase of $19.6 million over $656.9 million in 2014. The increase in non-interest expense was largely due to a $16.6 million, or 4.3%, increase in salaries and benefits expense, largely due to higher full-time salaries and incentive expense. Net gains on investment securities transactions declined to $6.3 million in 2015, compared to net gains of $14.1 million in 2014 which included a $19.6 million gain recorded upon the sale of a private equity investment.


The Company distributed a 5% stock dividend for the 23rd26th consecutive year on December 19, 2016.18, 2019. All per share and average share data in this report has been restated for the 20162019 stock dividend.


Critical Accounting Policies
The Company's consolidated financial statements are prepared based on the application of certain accounting policies, the most significant of which are described in Note 1 to the consolidated financial statements. Certain of these policies require numerous estimates and strategic or economic assumptions that may prove inaccurate or be subject to variations which may significantly affect the Company's reported results and financial position for the current period or future periods. The use of estimates, assumptions, and judgments are necessary when financial assets and liabilities are required to be recorded at, or adjusted to reflect, fair value. Current economic conditions may require the use of additional estimates, and some estimates may be subject to a greater degree of uncertainty due to the current instability of the economy. The Company has identified several policies as being critical because they require management to make particularly difficult, subjective and/or complex judgments about matters that are inherently uncertain and because of the likelihood that materially different amounts would be reported under different conditions or using different assumptions. These policies relate to the allowance for loan losses the valuation of certain investment securities, and accounting for income taxes.fair value measurement.


Allowance for Loan Losses
The Company performs periodic and systematic detailed reviews of its loan portfolio to assess overall collectability. The level of the allowance for loan losses reflects the Company's estimate of the losses inherent in the loan portfolio at any point in time. While these estimates are based on substantive methods for determining allowance requirements, actual outcomes may differ significantly from estimated results, especially when determining allowances for business, construction and business real estate loans. These loans are normally larger and more complex, and their collection rates are harder to predict. Personal banking loans,
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including personal real estate, credit card and consumer loans, are individually smaller and perform in a more homogenous manner, making loss estimates more predictable. Further discussion of the methodology used in establishing the allowance is provided in the Allowance for Loan Losses section of Item 7 and in Note 1 to the consolidated financial statements.


Valuation of Fair Value Measurement
Investment Securities
The Company carries its investment securities, including available-for-sale, trading, equity and other securities, residential mortgage loans held for sale, derivatives and deferred compensation plan assets and associated liabilities are recorded at fair value on a recurring basis. Additionally, from time to time, other assets and employsliabilities may be recorded at fair value on a nonrecurring basis, such as impaired loans that have been reduced based on the fair value of the underlying collateral, other real estate (primarily foreclosed property), non-marketable equity securities and certain other assets and liabilities. These nonrecurring fair value adjustments typically involve write-downs of individual assets or application of lower of cost or fair value accounting.

Fair value is an estimate of the exchange price that would be received to sell an asset or paid to transfer a liability in an orderly transaction (i.e., not a forced transaction, such as a liquidation or distressed sale) between market participants at the measurement date and is based on the assumptions market participants would use when pricing an asset or liability. Fair value measurement and disclosure guidance establishes a three-level hierarchy for disclosure of assets and liabilities recorded at fair value. The fair value hierarchy, the extent to which fair value is used to measure assets and liabilities and the valuation techniques which utilizemethodologies and key inputs used are discussed in Note 17 on Fair Value Measurements.

At December 31, 2019, assets and liabilities measured using observable inputs when those inputsthat are available. Theseclassified as either Level 1 or Level 2 represented 98.8% and 99.1% of total assets and liabilities recorded at fair value, respectively. Valuations generated from model-based techniques that use at least one significant assumption not observable inputsin the market are considered Level 3, and the Company's Level 3 assets totaled $104.6 million, or 1.2% of total assets recorded at fair value on a recurring basis.  Unobservable assumptions reflect estimates of assumptions market participants would use in pricing the securityasset or liability. Fair value measurements for assets and are developed based onliabilities where limited or no observable market data obtained from sources independentexists often involves significant judgments about assumptions, such as determining an appropriate discount rate that factors in both liquidity and risk premiums, and in many cases may not reflect amounts exchanged in a current sale of the Company. When such informationfinancial instrument. In addition, changes in market conditions may reduce the availability
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of quoted prices or observable data. For example, reduced liquidity in the capital markets or changes in secondary market activities could result in observable market inputs becoming unavailable. Therefore, when market data is not available, the Company employswould use valuation techniques which utilize unobservable inputs, or those which reflectrequiring more management judgment to estimate the Company’s own assumptions about market participants, based on the best information available in the circumstances. These valuation methods typically involve cash flow and other financial modeling techniques. Changes in underlying factors, assumptions, estimates, or other inputs to the valuation techniques could have a material impact on the Company's future financial condition and results of operations. Assets and liabilities carried atappropriate fair value inherently result in more financial statement volatility. Under the fair value measurement hierarchy, fair value measurements are classified as Level 1 (quoted prices), Level 2 (based on observable inputs) or Level 3 (based on unobservable, internally-derived inputs), as discussed in more detail in Note 15 on Fair Value Measurements. Most of the available for sale investment portfolio is priced utilizing industry-standard models that consider various assumptions observable in the marketplace or which can be derived from observable data. Such securities totaled approximately $8.7 billion, or 90.0%, of the available for sale portfolio at December 31, 2016, and were classified as Level 2 measurements. The Company also holds $16.7 million in auction rate securities. These were classified as Level 3 measurements, as no liquid market currently exists for these securities, and fair values were derived from internally generated cash flow valuation models which used unobservable inputs significant to the overall measurement.value.

Changes in the fair value of available for sale securities, excluding credit losses relating to other-than-temporary impairment, are reported in other comprehensive income. The Company periodically evaluates the available for sale portfolio for other-than-temporary impairment. Evaluation for other-than-temporary impairment is based on the Company’s intent to sell the security and whether it is likely that it will be required to sell the security before the anticipated recovery of its amortized cost basis. If either of these conditions is met, the entire loss (the amount by which the amortized cost exceeds the fair value) must be recognized in current earnings. If neither condition is met, but the Company does not expect to recover the amortized cost basis, the Company must determine whether a credit loss has occurred. This credit loss is the amount by which the amortized cost basis exceeds the present value of cash flows expected to be collected from the security. The credit loss, if any, must be recognized in current earnings, while the remainder of the loss, related to all other factors, is recognized in other comprehensive income.

The estimation of whether a credit loss exists and the period over which the security is expected to recover requires significant judgment. The Company must consider available information about the collectability of the security, including information about past events, current conditions, and reasonable forecasts, which includes payment structure, prepayment speeds, expected defaults, and collateral values. Changes in these factors could result in additional impairment, recorded in current earnings, in future periods.

At December 31, 2016, certain non-agency guaranteed mortgage-backed securities with a fair value of $31.2 million were identified as other-than-temporarily impaired. The cumulative credit-related impairment loss recorded on these securities amounted to $14.1 million, which was recorded in the consolidated statements of income.

The Company, through its direct holdings and its private equity subsidiaries, has numerous private equity investments, categorized as non-marketable securities in the accompanying consolidated balance sheets. These investments are reported at fair value and totaled $52.3 million at December 31, 2016. Changes in fair value are reflected in current earnings and reported in investment securities gains (losses), net, in the consolidated statements of income. Because there is no observable market data for these securities, fair values are internally developed using available information and management’s judgment, and the securities are classified as Level 3 measurements. Although management believes its estimates of fair value reasonably reflect the fair value of these securities, key assumptions regarding the projected financial performance of these companies, the evaluation of the investee company’s management team, and other economic and market factors may affect the amounts that will ultimately be realized from these investments.

Accounting for Income Taxes
Accrued income taxes represent the net amount of current income taxes which are expected to be paid attributable to operations as of the balance sheet date. Deferred income taxes represent the expected future tax consequences of events that have been recognized in the financial statements or income tax returns. Current and deferred income taxes are reported as either a component of other assets or other liabilities in the consolidated balance sheets, depending on whether the balances are assets or liabilities. Judgment is required in applying generally accepted accounting principles in accounting for income taxes. The Company regularly monitors taxing authorities for changes in laws and regulations and their interpretations by the judicial systems. The aforementioned
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changes, as well as any changes that may result from the resolution of income tax examinations by federal and state taxing authorities, may impact the estimate of accrued income taxes and could materially impact the Company’s financial position and results of operations.


Net Interest Income
Net interest income, the largest source of revenue, results from the Company’s lending, investing, borrowing, and deposit gathering activities. It is affected by both changes in the level of interest rates and changes in the amounts and mix of interest earning assets and interest bearing liabilities. The following table summarizes the changes in net interest income on a fully taxable equivalent basis, by major category of interest earning assets and interest bearing liabilities, identifying changes related to volumes and rates. Changes not solely due to volume or rate changes are allocated to rate.
2016201520192018
Change due to Change due to Change due to Change due to 
(In thousands)Average VolumeAverage Rate TotalAverage VolumeAverage RateTotalAverage VolumeAverage Rate TotalAverage VolumeAverage RateTotal
Interest income, fully taxable equivalent basis  
Loans:  
Business$13,067
$4,916
$17,983
$7,569
$(1,905)$5,664
$9,730
$7,741
$17,471
$4,235
$25,921
$30,156
Real estate- construction and land10,794
(417)10,377
2,216
(967)1,249
(2,961)3,223
262
3,614
8,511
12,125
Real estate - business5,502
(1,948)3,554
(269)(2,186)(2,455)5,199
4,920
10,119
1,637
13,870
15,507
Real estate - personal1,402
(651)751
3,082
(470)2,612
3,261
1,978
5,239
2,765
2,333
5,098
Consumer4,661
(2,210)2,451
9,004
(4,813)4,191
(3,541)6,881
3,340
(1,018)9,027
8,009
Revolving home equity(479)14
(465)163
(1,089)(926)(979)1,670
691
(735)2,732
1,997
Consumer credit card356
(510)(154)(913)777
(136)(475)1,960
1,485
2,956
984
3,940
Total interest on loans35,303
(806)34,497
20,852
(10,653)10,199
10,234
28,373
38,607
13,454
63,378
76,832
Loans held for sale1,175
(49)1,126
191

191
(33)(56)(89)154
144
298
Investment securities:  
U.S. government and federal agency obligations2,985
7,463
10,448
(862)(7,708)(8,570)(1,667)915
(752)146
1,877
2,023
Government-sponsored enterprise obligations(6,416)2,270
(4,146)2,388
1,720
4,108
(2,319)778
(1,541)(2,331)1,108
(1,223)
State and municipal obligations(1,148)1,355
207
2,540
(1,079)1,461
(5,766)1,261
(4,505)(11,184)(8,022)(19,206)
Mortgage-backed securities7,587
(5,635)1,952
4,929
(4,222)707
10,400
1,720
12,120
9,931
12,132
22,063
Asset-backed securities(3,798)9,586
5,788
(536)5,118
4,582
(1,953)5,208
3,255
(11,051)8,517
(2,534)
Other securities1,993
(398)1,595
3,324
(1,215)2,109
(7,684)(6,054)(13,738)734
11,382
12,116
Total interest on investment securities1,203
14,641
15,844
11,783
(7,386)4,397
(8,989)3,828
(5,161)(13,755)26,994
13,239
Federal funds sold and short-term securities purchased
under agreements to resell
(13)31
18
(50)9
(41)(480)16
(464)105
184
289
Long-term securities purchased under agreements to
resell
(2,760)3,132
372
214
485
699
1,018
(1,001)17
186
255
441
Interest earning deposits with banks(46)491
445
(37)10
(27)(71)536
465
1,206
2,804
4,010
Total interest income34,862
17,440
52,302
32,953
(17,535)15,418
1,679
31,696
33,375
1,350
93,759
95,109
Interest expense  
Interest bearing deposits:  
Savings55
(8)47
76
(55)21
57
(9)48
57
(65)(8)
Interest checking and money market546
399
945
324
(493)(169)(369)12,230
11,861
328
10,174
10,502
Time open and C.D.’s of less than $100,000(318)(109)(427)(430)(471)(901)
Time open and C.D.’s of $100,000 and over264
2,230
2,494
(299)424
125
Certificates of deposit of less than $100,000(16)3,169
3,153
(264)834
570
Certificates of deposit of $100,000 and over4,336
7,951
12,287
(2,393)6,192
3,799
Federal funds purchased and securities sold under agreements to repurchase(447)1,901
1,454
323
519
842
4,985
4,775
9,760
48
9,778
9,826
Other borrowings2,347
(1,953)394
(36)126
90
920
(13)907
(3,041)
(3,041)
Total interest expense2,447
2,460
4,907
(42)50
8
9,913
28,103
38,016
(5,265)26,913
21,648
Net interest income, fully taxable equivalent basis$32,415
$14,980
$47,395
$32,995
$(17,585)$15,410
$(8,234)$3,593
$(4,641)$6,615
$66,846
$73,461


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Net interest income totaled $680.0$821.3 million in 2016, increasing $45.72019, decreasing $2.5 million or 7.2%, compared to $634.3$823.8 million in 2015.2018. On a tax equivalent (T/E) basis, net interest income totaled $711.4$835.4 million, and increased $47.4decreased $4.6 million over 2015.from 2018. This increasedecrease included combined growth of $34.5$38.0 million in loan interest resulting fromexpense on deposits and borrowings, due to higher loanaverage rates paid and higher average balances. In addition, interest earned on investment securities increased $15.8decreased $5.2 million, mainly due to lower average balances, while loan interest income (T/E) grew $38.6 million due mainly to higher rates earned and higher average rates earned. Interest expense on deposits and borrowings combined was $33.0 million in 2016, an increase of $4.9 million over 2015.balances. The net yield on earning assets (T/E) was 3.04%3.48% in 20162019 compared with 2.94%3.53% in the previous year.2018.


During 2016,2019, loan interest income (T/E) grew $34.5$38.6 million over 20152018 mainly due to higher rates earned coupled with increased average balances for business, business real estate and personal real estate loan growth of $1.1 billion, or 8.9%.categories. The average tax equivalent rate earned on the loan portfolio was 3.86%increased 18 basis points to 4.71% in 20162019 compared to 3.92%4.53% in 2015. The largest2018. In addition, average loan balances increased 2.1%, or $298.6 million, this year. Increased interest of $17.5 million earned on business loans was the main driver of overall higher loan interest income, due to growth of $251.1 million in average business loan balances and a 16 basis point increase in loan interest occurred in business loans, which wasthe average rate. While higher by $18.0 million as a result of growth in average balances of $466.4 million, or 11.1%, further increased by higher average rates of 11 basis points. Business loan growth occurred in commercial and industrial, tax-free, and lease loans. Construction and land loan interest grew $10.4 million duealso contributed to a $301.5 million, or 63.2%,the increase in average balances, partly offsetinterest income, rates were impacted by a six basis point decline in average rates.actions taken by the Federal Reserve during the second half of 2019 to lower short-term interest rates, as many of these loans contain variable interest rate terms. Business real estate interest was higher by $3.6$10.1 million as a result of an increase in average balances of $147.1$121.2 million, or 6.4%,along with an increase in the average rate of 17 basis points. Personal real estate loan interest income increased $5.2 million and resulted from growth in average balances of $84.9 million and a nine basis point increase in the average rate earned. Interest on consumer loans increased $3.3 million as the average rate grew 36 basis points, but was partly offset by a decline in average balances of $79.9 million, or 4.0%. Interest on consumer credit card loans grew $1.5 million over the prior year as the average rate earned increased 26 basis points, while average balances declined $4.0 million.

Tax equivalent interest income on total investment securities decreased $5.2 million during 2019, as average balances declined $74.4 million and the average rate earned decreased three basis points. The average rate on the total investment portfolio was 2.81% in 2019 compared to 2.84% in 2018, while the average balance of the total investment securities portfolio (excluding unrealized fair value adjustments on available for sale debt securities) was $8.7 billion in 2019 compared to an average balance of $8.8 billion in 2018. The decrease in average rates of eight basis points. Higher levels of interest wereincome was mainly due to lower interest and dividend income earned on consumerequity and personal real estate loans, which increased $2.5other securities, coupled with decreases in interest earned on state and municipal obligations, government-sponsored enterprise (GSE) obligations and U.S. government securities. Interest income on equity securities decreased $10.0 million, and $751 thousand, respectively. These increases were due to higher average balances,the receipt of $8.9 million in dividend income in the second quarter of 2018, which increased 6.4%was related to a liquidated equity security that was carried at fair value. Interest on other securities decreased $3.9 million mainly due to receipts of non-recurring equity investment dividends in consumer loans and 2.0% in personal real estate loans,2018, but was partly offset by lowerhigher average rates earned. Partially offsetting the increases in interest earned, interestbalances. Interest income on revolving home equity loansstate and municipal obligations decreased $465 thousand$4.5 million, due to lower average balances while interestof $189.7 million, partly offset by an increase of 10 basis points in the average rate earned. Interest income on consumer credit card loansGSE's decreased slightly$1.5 million, due to a sevendecline in average balances of $117.1 million, partly offset by an increase of 40 basis points in the average rate earned. Interest earned on U.S. government securities fell $752 thousand and was mainly impacted by a decline of $3.0 million in inflation income on treasury inflation-protected securities (TIPS). In addition, average balances declined $70.6 million, while the average rate earned increased 10 basis points. Partly offsetting these decreases in interest income was growth of $12.1 million and $3.3 million in interest earned on mortgage-backed and asset-backed securities, respectively. The growth in mortgage-backed interest resulted mainly from an increase of $391.0 million in average balances, coupled with a three basis point increase in the average rate earned. Asset-backed securities interest increased due to growth of 38 basis points in the average rate earned, partly offset by a decline of $83.1 million in average balances.

During 2019, interest expense on deposits increased $27.3 million over 2018 and resulted mainly from a 20 basis point increase in the overall average rate paid on deposits. Interest expense on interest checking and money market accounts increased $11.9 million due to higher rates paid, which rose 11 basis points. The growth in interest expense on certificates of deposit was due to both higher rates paid on all certificates of deposit and higher average balances in certificates of deposit over $100,000, which grew $281.9 million, or 25.3%. The overall rate paid on total deposits increased from .34% in 2018 to .54% in the current year. Interest expense on borrowings increased $10.7 million due to both higher rates paid and higher average balances of federal funds purchased and customer repurchase agreements. The overall average rate incurred on all interest bearing liabilities was .67% in 2019, compared to .44% in 2018.

Net interest income totaled $823.8 million in 2018, increasing $90.1 million, or 12.3%, compared to $733.7 million in 2017. On a tax equivalent (T/E) basis, net interest income totaled $840.1 million, and increased $73.5 million over 2017. This increase included growth of $76.8 million in loan interest income (T/E), resulting from higher average balances and higher rates earned. In addition, interest earned on investment securities increased $13.2 million, mainly due to higher rates earned and the receipt of $8.9 million in dividend income during the second quarter of 2018, as mentioned above. Interest expense on deposits and borrowings combined was $65.4 million and increased $21.6 million, mostly due to higher rates paid. The net yield on earning assets (T/E) was 3.53% in 2018 compared with 3.19% in 2017.
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During 2018, loan interest income (T/E) grew $76.8 million over 2017 mainly due to higher rates earned coupled with increased average balances for most loan categories. The average tax equivalent rate earned on the loan portfolio increased 46 basis points to 4.53% in 2018 compared to 4.07% in 2017. The higher rates earned on the loan portfolio in 2018 were partly related to short-term increases in interest rates, which enabled much of the Company's loan portfolio to re-price higher than 2017. In addition, average loan balances increased 2.3%, or $314.4 million, in 2018. Increased interest on business loans was the main driver of overall higher loan interest income, mostly due to higher rates, as many of these loans contain variable interest rate terms. Average business loan balances also grew $131.0 million in 2018. Increases in average balances and rates on construction and business real estate loans drove interest income growth a combined $27.6 million in 2018. Interest on personal real estate loans increased $5.1 million as average balances were higher by $74.1 million or 3.7%, and the average rate grew 11 basis points. Interest on consumer loans grew $8.0 million over 2017 as the average rate earned increased 45 basis points, but was partly offset by a decline in rates.average balances of $25.6 million. Consumer credit card loan interest was higher by $3.9 million due to growth of $24.9 million in average balances, coupled with a 13 basis point increase in the average rate earned.


Tax equivalent interest income on total investment securities increased $15.8$13.2 million during 2016,2018, as the average rate earned increased 1933 basis points, while average balances declined $91.3 million, or 1.0%, from 2015.$661.6 million. The average rate on the total investment portfolio was 2.84% in 2018 compared to 2.51% in 2017, while the average balance of the total investment securities portfolio (at amortized cost)(excluding unrealized fair value adjustments on available for sale debt securities) was $9.4$8.8 billion and the average rate earned was 2.43% in 2016,2018 compared to an average balance of $9.5 billion and an average rate earned of 2.24% in 2015.2017. The increase in interest income was mainly due to higher interest earned on most security types, except for a decline of $4.1 million inmortgage-backed securities, coupled with increased interest and dividend income on government-sponsored enterprise (GSE) obligations. Interestequity and other securities. These increases were partly offset lower interest earned on U.S. governmentstate and federal agency securities grew by $10.4 million, which included growth of $6.4 million in inflation-adjusted interest on the Company's holdings of TIPS. In addition, average balances rose $268.9 million, or 57.7%s. Interest earned on asset-backed securities increased $5.8 million, mainly due to an increase of 39 basis points in the average rate earned, partly offset by a decline in the average balance of $355.0 million. Interest income on corporate debt securities increased $2.2 million, mainly due to growth of $75.7 million in average balances.municipal securities. Interest income on mortgage-backed securities increased $2.0$22.1 million, due to an increase in average balances of $296.4$419.0 million partly offset by a declineand an increase of 1629 basis points in the average rates.rate earned. Interest income on equity securities increased due to dividend income of $8.9 million recorded in 2018 (mentioned previously), while interest on other securities increased $1.9 million due to an increase in receipts of non-recurring equity investment dividends during 2018. Interest earned on U.S. government securities grew $2.0 million, which included growth of $2.1 million in inflation-adjusted interest on TIPS. Partly offsetting these increases in interest was theincome were declines of $19.2 million, $2.5 million and $1.2 million in interest earned on state and municipal, asset-backed and GSE securities, respectively. The decline in GSEstate and municipal interest resultingresulted from a $346.8decline of $310.0 million decline in average balances butcoupled with a lower tax equivalent rate due to tax law changes in 2018. Asset-backed securities interest decreased mainly due to a decline of $627.9 million in average balances, partly offset by a rate increase of 38 basis points.higher average rates. Interest earned on GSE's declined mainly due to lower average balances, partly offset by growth in the average rate. Interest earned on deposits with banks increased $445 thousand$4.0 million mainly due to a 26an 88 basis point increase in average rates earned. Interest on long-term securities purchased under resell agreements increased $372 thousand in 2016 compared to the prior year due toearned and an increase of $112.7 million in the average rate of 40 basis points, partly offset by a $210.7 million decrease the average balances of these instruments.balances.


During 2016,2018, interest expense on deposits increased $3.1$14.9 million over 2015. This2017 and resulted mainly from an 11 basis point increase in the overall average rate paid on deposits. Interest expense on interest checking and money market accounts increased $10.5 million due to higher rates paid, which rose nine basis points. The growth in interest expense on certificates of deposit was largely due to higher interest on certificates of deposit of $2.1 million and higher interest expense on money market and interest checking accounts of $945 thousand. The growth in certificate of deposit interest expense was largely due to a higher rates paid on certificates of deposit over $100,000, which increased nine54 basis points. The increase in money market and interest checking interest expense resulted from both higherpoints, partly offset by lower total average certificate of deposit balances, and rates paid.which fell $363.3 million, or 17.5%. The overall rate paid on total deposits increased from .18%.23% in 20152017 to .19%.34% in the current year.2018. Interest expense on borrowings increased $1.8 million, due to higher average rates paid on customer repurchase agreements, during 2016 and higher FHLBpartly offset by the elimination of all Federal Home Loan Bank (FHLB) borrowings during the first quarter of 2016.in 2018. The overall average rate incurred on all interest bearing liabilities was .22%.44% in 2016,2018, compared to .20%.29% in 2015.2017.
During 2015, net interest income totaled $634.3 million, increasing $14.1 million, or 2.3%, compared to $620.2 million in 2014. On a tax equivalent (T/E) basis, net interest income totaled $664.0 million, and increased $15.4 million over 2014. This increase included growth of $10.2 million in loan interest, resulting from higher loan balances offset by lower rates earned. In addition, interest earned on investment securities increased $4.4 million, due to higher average balances that were offset by lower inflation-adjusted interest on TIPS. Interest expense on deposits and borrowings combined was static at $28.1 million for both 2015 and 2014. The net yield on earning assets (T/E) was 2.94% in 2015 compared with 3.00% in 2014.

During 2015, loan interest income (T/E) grew $10.2 million over 2014 due to average loan growth of $609.0 million, or 5.4%, partly offset by lower rates earned, which declined 12 basis points. The average tax equivalent rate earned on the loan portfolio was 3.92% in 2015 compared to 4.04% in 2014. The higher average balances contributed interest income of $20.9 million; however, the lower rates depressed interest income by $10.7 million, which together resulted in a $10.2 million net increase in interest income. The largest increase occurred in business loan interest, which was higher by $5.7 million as a result of growth in average balances of $266.7 million, or 6.8%, partly offset by a decline in rates of 5 basis points. Consumer loan interest grew
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$4.2 million due to a $212.8 million, or 13.2%, increase in average balances coupled with a 26 basis point decrease in average rates. The increase in average consumer loan balances was mainly the result of increases in auto loans and fixed rate home equity loans, partly offset by a decrease in marine and RV loans. Higher levels of interest were earned on personal real estate and construction and land loans, which increased $2.6 million and $1.2 million, respectively. These increases were due to higher average balances, which increased 4.5% in personal real estate and 14.0% in construction and land loans, partly offset by lower average rates earned. Partially offsetting the increases in interest earned was lower interest on business real estate loans. Interest on these loans decreased $2.5 million due to a decline in average balances of $7.0 million coupled with a 9 basis point decline in rates. In addition, interest on revolving home equity loans decreased $926 thousand due to a 25 basis point decrease in average rates, while interest on consumer credit card loans decreased slightly due to lower average balances.

Tax equivalent interest income on total investment securities increased $4.4 million in 2015 compared to 2014, as average balances increased by $427.5 million, or 4.7%, while the average rate earned declined 6 basis points. The average balance of the total investment securities portfolio (at amortized cost) was $9.5 billion and the average rate earned was 2.24% in 2015, compared to an average balance of $9.1 billion and an average rate earned of 2.30% in 2014. The increase in interest income was mainly due to higher interest earned on most security types, except for a decline of $7.9 million in TIPS inflation-adjusted interest. Interest earned on GSE obligations grew by $4.1 million, as average balances rose $143.8 million, or 18.1%, and the average rate earned increased 19 basis points. Interest earned on asset-backed securities increased $4.6 million, mainly due to an increase of 19 basis points in the average rate earned, partly offset by a decline in the average balance of $60.9 million. Interest income on state and municipal obligations increased $1.5 million, mainly due to growth of $70.7 million in average balances, partly offset by a rate decline of 6 basis points. The overall increase in state and municipal interest included $516 thousand of discount accretion on auction rate securities that were called by the issuer in the fourth quarter of 2015. In addition, interest on corporate debt issues increased $2.9 million due to higher balances and rates earned, while interest on mortgage-backed securities increased $707 thousand, due to higher average balances partly offset by lower rates earned. However, these overall increases in income were partly offset by the decline in TIPS interest mentioned above and a $1.2 million decline in interest on non-marketable investments due to lower rates earned, partly offset by higher average balances. Interest on long-term securities purchased under resell agreements increased $699 thousand in 2015 compared to 2014, due to higher balances and rates earned.

During 2015, interest expense on deposits declined $924 thousand from 2014. This decline was largely due to lower interest on certificates of deposit of $776 thousand and lower interest expense on money market and interest checking accounts of $169 thousand. The decline in certificate of deposit expense was largely due to a $251.2 million, or 10.9%, decline in average balances from 2014. However, this overall decline was partly offset by a $23.3 million increase in long-term jumbo certificates of deposit, which carry higher rates. The decline in money market and interest checking expense resulted from a slight decline in average rates paid, partly offset by the effect of higher balances, which increased $274.8 million, or 2.9% over 2014. The overall rate paid on total deposits declined from .19% in 2014 to .18% in 2015. Interest expense on borrowings increased $932 thousand, mainly due to higher average balances and rates paid on repurchase agreements. The overall average rate incurred on all interest bearing liabilities was .20% in both 2015 and 2014.


Provision for Loan Losses
The provision for loan losses totaled $36.3 million in 2016, an increase of $7.6 million over the 2015 provision of $28.7 million. The increase in the provision resulted mainly from a higher allowance for loan losses associated with loan portfolio growth, partly offset by an increase in net recoveries compared to the prior year.
Net loan charge-offs for the year totaled $31.9 million and declined $1.8 million compared to net loan charge-offs of $33.7 million in 2015. The decrease in net loan charge-offs from the previous year was mainly the result of higher net recoveries on construction and business real estate loans, which increased $2.5 million and $1.1 million, respectively. These were partly offset by higher losses on business and consumer loans. The allowance for loan losses totaled $155.9 million at December 31, 2016, an increase of $4.4 million compared to the prior year, and represented 1.16% of outstanding loans at year end 2016, compared to 1.22% at year end 2015. The provision for loan losses is recorded to bring the allowance for loan losses to a level deemed adequate by management based on the factors mentioned in the following “Allowance for Loan Losses” section of this discussion. The provision for loan losses totaled $50.4 million in 2019, an increase of $7.7 million from the 2018 provision of $42.7 million. In 2018, the provision exceeded net loan charge-offs by $400 thousand, increasing the allowance for loan losses by the same amount, whereas the 2019 provision was $750 thousand greater than net loan charge-offs for the year.

Net loan charge-offs for the year totaled $49.7 million and increased $7.4 million compared to $42.3 million in 2018. The increase in net loan charge-offs over the previous year was mainly the result of higher net charge-offs on credit card loans and business loans, which increased $4.8 million and $2.0 million, respectively. In addition, personal real estate loan net charge-offs increased $391 thousand, while construction loan and business real estate loan net recoveries decreased $518 thousand and $318 thousand, respectively. Partly offsetting these increases in net charge-offs were lower net charge-offs on consumer loans, which decreased $732 thousand from the prior year. The allowance for loan losses totaled $160.7 million at December 31, 2019, an increase of $750 thousand compared to the prior year, and represented 1.09% of outstanding loans at year end 2019, compared to 1.13% at December 31, 2018.

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Non-Interest Income
 % Change % Change
(Dollars in thousands)201620152014'16-'15'15-'14201920182017'19-'18'18-'17
Bank card transaction fees$181,879
$178,926
$175,806
1.7 %1.8 %$167,879
$171,576
$155,100
(2.2)%10.6 %
Trust fees121,795
118,437
111,254
2.8
6.5
155,628
147,964
135,159
5.2
9.5
Deposit account charges and other fees86,394
80,416
78,680
7.4
2.2
95,983
94,517
90,060
1.6
4.9
Capital market fees10,655
11,476
12,667
(7.2)(9.4)8,146
7,721
7,996
5.5
(3.4)
Consumer brokerage services13,784
13,784
12,534

10.0
15,804
15,807
14,630

8.0
Loan fees and sales11,412
8,228
5,108
38.7
61.1
15,767
12,723
13,948
23.9
(8.8)
Other48,473
36,872
40,457
31.5
(8.9)65,496
51,033
44,370
28.3
15.0
Total non-interest income$474,392
$448,139
$436,506
5.9 %2.7 %$524,703
$501,341
$461,263
4.7 %8.7 %
Non-interest income as a % of total revenue*41.1%41.4%41.3% 39.0%37.8%38.6% 
Total revenue per full-time equivalent employee$241.3
$226.9
$222.7
 $277.1
$276.4
$248.9
 
*Total revenue is calculated as net interest income plus non-interest income.


Non-interest income totaled $474.4 million, an increase of $26.3 million, or 5.9%, compared to $448.1 million in 2015. Bank card fees increased $3.0 million, or 1.7%, over the prior year, as a result of growth in debit card fees of $1.1 million, merchant fees of $1.1 million, credit card fees of $448 thousand, and corporate card fees of $349 thousand. The table below is a summary of net bank card transaction fees for the last three years.

years ended December 31, 2019, 2018 and 2017, respectively.
    % Change
(Dollars in thousands)201620152014'16-'15'15-'14
Debit card fees$39,430
$38,330
$37,195
2.9%3.1 %
Credit card fees24,650
24,202
23,959
1.9
1.0
Merchant fees27,840
26,784
26,862
3.9
(.3)
Corporate card fees89,959
89,610
87,790
.4
2.1
Total bank card transaction fees$181,879
$178,926
$175,806
1.7%1.8 %
    % Change
(Dollars in thousands)201920182017'19-'18'18-'17
Net debit card fees$40,025
$39,738
$35,636
0.7 %11.5 %
Net credit card fees14,177
12,965
14,576
9.3
(11.1)
Net merchant fees19,289
19,233
20,069
.3
(4.2)
Net corporate card fees94,388
99,640
84,819
(5.3)17.5
Total bank card transaction fees$167,879
$171,576
$155,100
(2.2)%10.6 %
     
Non-interest income totaled $524.7 million, an increase of $23.4 million, or 4.7%, compared to $501.3 million in 2018. Bank card fees decreased $3.7 million, or 2.2%, from the prior year, largely due to a decline in net corporate card fees of $5.3 million. This decline was partly offset by growth in net credit card fees of $1.2 million and net debit card fees of $287 thousand. The decline in net corporate card from the prior year was due to lower interchange income and higher network and rewards expense, while the growth in net credit and debit card fees was mainly due to higher interchange income. Net credit card revenue also grew due to lower rewards expense. Trust fee income increased $3.4$7.7 million, or 2.8%5.2%, as a result of continued growth in private client trust fees (up 6.5%), which comprised 76.4% of trust fee income in 2019. The market value of total customer trust assets totaled $56.7 billion at year end 2019, which was an increase of 13.3% over year end 2018 balances. Deposit account fees increased $1.5 million, or 1.6%, mainly due to growth of $3.0 million in corporate cash management fees. This increase was partly offset by declines of $872 thousand in overdraft and return item fees and $636 thousand in deposit account service charges. In 2019, corporate cash management fees comprised 43.2% of total deposit fees, while overdraft fees comprised 31.9% of total deposit fees. Capital market fees grew $425 thousand, or 5.5%, compared to the prior year, while loan fees and sales increased $3.0 million, or 23.9%, mainly due to growth in mortgage banking revenue. Total mortgage banking revenue totaled $10.8 million in 2019 compared to $8.2 million in 2018 and increased as a result of higher loan originations in 2019. Other non-interest income increased $14.5 million, or 28.3%, mainly due to a one-time gain of $11.5 million resulting from the sale of the Company's corporate trust business in the fourth quarter of 2019. In addition, cash sweep commissions increased $2.7 million and higher gains of $2.4 million were recorded on sales of leased assets to customers upon lease termination. These increases were partly offset by gains of $6.6 million recorded on the sales of branch properties in 2018.

During 2018, non-interest income increased $40.1 million, or 8.7%, to $501.3 million compared to $461.3 million in 2017. Bank card fees increased $16.5 million over 2017. This growth included increases of $4.1 million in net debit card fees and $14.8 million in net corporate card fees, partly offset by a decline of $1.6 million, or 11.1%, in net credit card fees, and $836 thousand, or 4.2%, in net merchant fees. Trust fee income increased $12.8 million, or 9.5%, as a result of growth in both personalprivate client (up 2.0%11.1%) and institutional trust (up 3.7%6.4%) trust fees. The market value of total customer trust assets totaled $43.1$50.0 billion at year end 2016,2018, which was an increase of 12.2%2.7% over year end 20152017 balances. Deposit account fees increased $6.0$4.5 million, or 7.4%4.9%, mainly due to growth in service charges on deposits of $4.4$2.4 million or 26.3%. In addition,in corporate cash management fees, increased $1.4$1.1 million or 4.1%,in deposit account service charges and $892 thousand in overdraft fees increased $206 thousand. In 2016, overdraft fees comprised 34.0% of total deposit fees, while corporate cash management fees comprised 41.8% of total depositand return item fees. Capital market fees declined $821$275 thousand, or 7.2%, due to continued lower sales volumes, while consumer brokerage services revenue was unchanged. Loan fees and sales increased $3.2 million this year mainly due to higher mortgage banking revenue related to the Company's fixed rate residential mortgage sale program, initiated in early 2015. Total mortgage banking revenue totaled $6.6 million in 2016 compared to $3.8 million in 2015. Other non-interest income increased $11.6 million, or 31.5%, over the prior year. This increase was due in part to a gain of $3.3 million on the sale of a former branch property recorded in the first quarter of 2016. In addition, an accrual for a trust related settlement of $897 thousand was recorded in the second quarter of 2016. Cash sweep commissions, interest rate swap fees, and fees from sales of tax credits increased $4.8 million, $1.5 million, and $942 thousand, respectively, over the previous year. The increases in current income were partly offset by lower operating lease revenue of $1.1 million.

During 2015, non-interest income increased $11.6 million, or 2.7%, compared to $436.5 million in 2014. Bank card fees increased $3.1 million, or 1.8%, over 2014, as a result of a $1.8 million, or 2.1%, increase in corporate card fees, which totaled $89.6 million in 2014. Debit card fees grew $1.1 million, or 3.1%, to $38.3 million, while credit card fees increased 1.0% over 2014 and totaled $24.2 million during 2015. Trust fee income increased $7.2 million, or 6.5%, as a result of growth in both personal (up 6.7%) and institutional (up 5.8%) trust fees. The market value of total customer trust assets totaled $38.4 billion at year end 2015, which was a decline of 1.6% from year end 2014. Deposit account fees increased $1.7 million, or 2.2%, partly due to growth in corporate cash management fees of $1.2 million, or 3.6%. In addition, other deposit account service charges increased $1.1 million, or 7.0%, while overdraft fees declined $540 thousand, or 1.8%. Capital market fees declined $1.2 million, or 9.4%3.4%, due to lower sales volumes, while consumer brokerage services revenue increased $1.3$1.2 million, or 10.0%8.0%, mainly due to growth in advisory and fixed annuity fees. Loan fees and sales increased $3.1decreased $1.2 million in 20152018 compared to 2014,2017, mainly due to $3.6 milliondeclines in higher mortgage banking revenue resulting from the mortgage sale program.as a result of lower originations of fixed-rate loans in 2018. Other non-interest income declined $3.6increased $6.7 million, or 8.9%15.0%, from 2014. This decrease was partlyover 2017 mainly due to a gaingains of $2.1$6.6 million recorded on the sales of three retail branches and fee revenuebranch properties in 2018. In addition, cash sweep commissions, interest rate
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swap fees, and fees from sales of $885 thousand related to the settlement of previous litigation, which were both recorded in 2014. In addition, lower net gains were recorded in 2015 on bank properties sold or held for sale during the current period, which decreased by $2.3 million.tax credits increased $1.6 million, $2.1 million, and $1.6 million, respectively, over 2017. These declines in revenueincreases were partly offset by growthlower gains of $2.6$1.1 million in interest rate swap fees.on sales of leased assets to customers upon lease termination.


Investment Securities Gains (Losses), Net
(In thousands)2016201520142019 2018 2017
Available for sale$(161)$2,442
$(4,992)
Non-marketable108
3,878
19,116
Net losses on sales of available for sale debt securities$(214) $(9,653) $(9,695)
Net gains on sales of equity securities3,262
 1,759
 10,643
Fair value adjustments on equity securities344
 2,542
 
Adjustment for dividend income on a liquidated equity investment
 (8,917) 
Donations of equity securities
 
 31,074
Net gains (losses) on sales and fair value adjustments of private equity investments367
 13,849
 (6,332)
Other(133) (68) (639)
Total investment securities gains (losses), net$(53)$6,320
$14,124
$3,626
 $(488) $25,051
Net gains and losses on investment securities during 2016, 20152019, 2018 and 20142017 are shown in the table above. Included in these amounts are gains and losses arising from sales of bondssecurities from the Company’s available for sale debt portfolio, including credit-related losses on debt securities identified as other-than-temporarily impaired. Also shown are gains and losses relating to non-marketable private equity investments, which are primarily held by the Parent’s majority-owned private equity subsidiaries. These include fair value adjustments, in addition to gains and losses realized upon disposition. The portions of private equity investment gains and losses that are attributable to minority interests are reported as non-controlling interest in the consolidated statements of income, and resulted in expense of $573 thousand, $2.3 million and $180$348 thousand in 2016, 20152019, compared to expense of $2.8 million in 2018 and 2014, respectively.income of $575 thousand in 2017.
Net securities lossesgains of $53 thousand$3.6 million were recorded in 2016,2019, which included $3.8$214 thousand in net losses realized on bond sales resulting from the Company's sale of approximately $400 million (book value) of bonds, mainly municipal securities, treasuries and asset-backed securities. Net securities gains also included $3.3 million in gains realized upon dispositionsfrom sales of private equity investments includingand a $1.8$1.1 million in gain resulting from the Parent's withdrawal fromsale of a private equity fund as required under the Volcker Rule investment prohibitions.investment. These gains were offset by net losses intotaling $727 thousand of fair value adjustments on private equity investments, in addition to net gains totaling $3.7 million. Credit-related impairment$344 thousand of fair value adjustments on equity investments.
Net securities losses of $270$488 thousand were recorded during 2016in 2018, which included $9.7 million in net losses realized on certain non-agency guaranteed mortgage-backedbond sales resulting from the Company's sale of approximately $680 million (book value) of bonds, mainly mortgage and asset-backed securities. Net securities which have been identified as other-than-temporarily impaired.losses also included $8.9 million in losses related to an adjustment for dividend income on a liquidated investment. These identified securities had a totallosses were offset by net gains totaling $13.8 million of fair value adjustments on private equity investments, in addition to fair value adjustments and net gains realized on sales of $31.2 million at December 31, 2016, compared to $44.0 million at December 31, 2015.equity investments.
Net securities gains of $6.3$25.1 million were recorded in 2015, compared to2017, which included $31.1 million in gains realized upon donation of appreciated stock and $10.6 million in net gains realized on sales of $14.1equity securities. These gains were offset by net losses of $9.7 million in 2014. In 2015,realized on sales of available for sale debt securities, resulting from the Company sold $114.6Company's sale of approximately $790 million of municipalbonds, mainly mortgage and asset-backed securities. Additionally, net securities $48.1 million of TIPS and $506.4 million of asset-backed bonds, realizing gains of $2.8 million. Most of these sales were part of a plan to extend the duration of the securities portfolio and improvelosses included $499 thousand in net interest margins. The 2014 gains included a gain of $19.6 million relating tolosses realized on the sale of a private equity investment which had been held by the Company for many years.investments and $5.8 million in losses related to fair value adjustments on private equity investments.


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Non-Interest Expense
 % Change % Change
(Dollars in thousands)201620152014'16-'15'15-'14201920182017'19-'18'18-'17
Salaries$360,840
$340,521
$322,631
6.0 %5.5 %$416,869
$396,897
$380,945
5.0 %4.2 %
Employee benefits66,470
60,180
61,469
10.5
(2.1)76,058
71,297
67,376
6.7
5.8
Net occupancy46,290
44,788
45,825
3.4
(2.3)47,157
46,044
45,612
2.4
.9
Equipment19,141
19,086
18,375
.3
3.9
19,061
18,125
18,568
5.2
(2.4)
Supplies and communication24,135
22,970
22,432
5.1
2.4
20,394
20,637
22,790
(1.2)(9.4)
Data processing and software92,722
83,944
78,980
10.5
6.3
92,899
85,978
80,998
8.0
6.1
Marketing16,032
16,107
15,676
(.5)2.7
21,914
20,548
16,325
6.6
25.9
Deposit insurance13,327
12,146
11,622
9.7
4.5
6,676
11,546
13,986
(42.2)(17.4)
Community service2,446
2,445
34,377

(92.9)
Other78,108
76,745
79,860
1.8
(3.9)63,924
64,304
63,366
(0.6)1.5
Total non-interest expense$717,065
$676,487
$656,870
6.0 %3.0 %$767,398
$737,821
$744,343
4.0 %(.9)%
Efficiency ratio62.0%62.3%62.0% 56.9%55.6%62.2% 
Salaries and benefits as a % of total non-interest expense59.6%59.2%58.5% 64.2%63.5%60.2% 
Number of full-time equivalent employees4,784
4,770
4,744
 4,858
4,795
4,800
 
     
Non-interest expense was $717.1$767.4 million in 2016,2019, an increase of $40.6$29.6 million, or 6.0%4.0%, over the previous year. Salaries and benefits expense increased $26.6$24.7 million, or 6.6%5.3%, mainly due to higher full-time salaries incentives, stock-based compensation, payroll taxes, and medical plan costs. Growth inexpense. Full-time salaries expense resulted partly from staffing additionsincreased due to growth in consumer, commercial, banking, commercial card, residential mortgage, trust,information technology and other support units.unit salaries expense. Full-time equivalent employees totaled 4,7844,858 at December 31, 2016, an2019, reflecting a 1.3% increase of .3% over 2015.2018. Occupancy expense increased $1.5 million, mainly due to lower net rental income and the demolition costs associated with a branch location which is currently being replaced. Supplies and communication expense
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increased by $1.2$1.1 million, or 5.1%2.4%, mainly due to reissuance costs for new chip cards distributedhigher real estate taxes and building depreciation expense, partly offset by a decline in utilities expense. Equipment expense increased $936 thousand, or 5.2%, due to customers and higher data networkequipment depreciation expense. Data processing and software expense increased $8.8$6.9 million, or 10.5%8.0%, primarily due to higher costs for service providers and higher bank card processing expense. Marketing expense increased $1.4 million, or 6.6%, due to increased marketing efforts to support consumer and healthcare banking initiatives, partly offset by bank card marketing initiatives in the prior year. Deposit insurance expense declined $4.9 million, or 42.2%, from the prior year mainly due to reduced FDIC insurance rates.

In 2018, non-interest expense was $737.8 million, a decrease of $6.5 million, or .9%, from 2017. Salaries and benefits expense increased $19.9 million, or 4.4%, mainly due to higher full-time salaries and medical expense. Growth in salaries expense was driven by increases in full-time salaries in information technology, consumer, wealth, commercial and other support units, while incentive compensation expense declined slightly from 2017. Full-time equivalent employees totaled 4,795 at December 31, 2018, reflecting a small decrease from 2017. Occupancy expense increased $432 thousand, or .9%, mainly due to higher rent, utilities and building services expense, while equipment expense decreased $443 thousand, or 2.4%, due to lower equipment depreciation. Supplies and communication expense decreased $2.2 million, or 9.4%, mainly due to lower voice and data network costs. Data processing and software license costs, outsourced data provider fees, online subscription services, andexpense increased $5.0 million, or 6.1%, primarily due to higher third party processing costs. Marketing expense increased $4.2 million, or 25.9%, due to new bank card processing costs.initiatives and consumer marketing initiatives in 2018. Deposit insurance expense was higher by $1.2declined $2.4 million, or 9.7%17.4%, from the prior year mainly due to higherdecreases in average assets, a lower assessment rate, and higher insurance rates that were effective July 1, 2016. Costs for marketing and equipment were relatively flat comparedthe elimination of the special FDIC surcharge in the fourth quarter of 2018. Community service costs decreased $31.9 million due to the prior year.contribution of appreciated securities to a related foundation during 2017, which did not recur in 2018. Other non-interest expense increased $1.4 million,$938 thousand, or 1.8%1.5%, over the prior year mainly due to a recovery of $2.8 million in 2015 related to a letter of credit exposure which had been drawn upon and subsequently paid off. In addition, higher costs were recorded for bank card rewards expenseprofessional fees (up $2.4 million), loan collection and directors fees (up $1.8 million), and legal and professional fees (up $1.2 million)$936 thousand). These increases were partly offset by lower bank card fraud losses (down $3.8 million), lease asset depreciation expense (down $1.3 million), and higher deferred origination costs (up $2.6 million) in the current year.$961 thousand).

In 2015, non-interest expense was $676.5 million, an increase of $19.6 million, or 3.0%, over 2014. Salaries and benefits expense increased $16.6 million, or 4.3%, mainly due to higher full-time salaries, incentives, stock-based compensation and 401(k) plan corporate contributions, partly offset by lower medical plan costs and pension expense. Growth in salaries expense resulted partly from adding staff to support operations for residential lending, commercial banking, trust, and information technology. Full-time equivalent employees totaled 4,770 at December 31, 2015, an increase of .5% over 2014. Occupancy expense decreased $1.0 million, mainly due to lower building depreciation, utilities and building services, and real estate tax expense, while equipment expense was higher by $711 thousand, due to higher equipment depreciation and service contract expense. Supplies and communication expense increased by $538 thousand, or 2.4%, mainly due to chip card reissuance costs. Data processing and software expense increased $5.0 million, or 6.3%, mainly due to higher software license costs, online subscription services and bank card processing costs. Marketing expense increased by $431 thousand, or 2.7%, while deposit insurance expense was higher by $524 thousand, or 4.5%, mainly due to growth in average assets. Other non-interest expense decreased $3.1 million, or 3.9%, in 2015 compared to 2014, partly due to the $2.8 million letter of credit recovery mentioned above. In addition, lower costs were recorded for bank card rewards expense (down $1.2 million), legal fees (down $1.4 million) and impairment losses on surplus branch sites (down $1.5 million). These decreases were partly offset by higher bank card fraud losses of $3.7 million in 2015, coupled with a loss recovery of $1.7 million in 2014 from the settlement of past litigation.

Income Taxes
Income tax expense was $124.2$109.1 million in 2016,2019, compared to $116.6$105.9 million in 20152018 and $121.6$110.5 million in 2014.2017. The effective tax rate, including the effect of non-controlling interest, was 31.1%20.6% in 20162019 compared to 30.7%19.6% in 20152018 and 31.7%25.7% in 2014. The increase2017.

Due to the enactment of new federal tax reform legislation in December 2017, federal tax rates were lowered from 35% to 21%, which lowered the Company's effective tax rate for 2016 as comparedyears 2018 and after. The Company's effective tax rate in the years noted above were lower than the federal statutory rates mainly due to 2015 was primarily driven by highertax-exempt interest on state and local taxes.municipal obligations. Additional information about income tax expense is provided in Note 89 to the consolidated financial statements.


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Financial Condition
Loan Portfolio Analysis
Classifications of consolidated loans by major category at December 31 for each of the past five years are shown in the table below. This portfolio consists of loans which were acquired or originated with the intent of holding to their maturity. Loans held for sale are separately discussed in a following section. A schedule of average balances invested in each loan category below appears on page 54.is disclosed within the Average Balance Sheets section of Management's Discussion and Analysis of Financial Condition and Results of Operations below.
Balance at December 31Balance at December 31
(In thousands)2016201520142013201220192018201720162015
Commercial:  
Business$4,776,365
$4,397,893
$3,969,952
$3,715,319
$3,134,801
$5,565,449
$5,106,427
$4,958,554
$4,776,365
$4,397,893
Real estate — construction and land791,236
624,070
403,507
406,197
355,996
899,377
869,659
968,820
791,236
624,070
Real estate — business2,643,374
2,355,544
2,288,215
2,313,550
2,214,975
2,833,554
2,875,788
2,697,452
2,643,374
2,355,544
Personal banking:  
Real estate — personal2,010,397
1,915,953
1,883,092
1,787,626
1,584,859
2,354,760
2,127,083
2,062,787
2,010,397
1,915,953
Consumer1,990,801
1,924,365
1,705,134
1,512,716
1,289,650
1,964,145
1,955,572
2,104,487
1,990,801
1,924,365
Revolving home equity413,634
432,981
430,873
420,589
437,567
349,251
376,399
400,587
413,634
432,981
Consumer credit card776,465
779,744
782,370
796,228
804,245
764,977
814,134
783,864
776,465
779,744
Overdrafts10,464
6,142
6,095
4,611
9,291
6,304
15,236
7,123
10,464
6,142
Total loans$13,412,736
$12,436,692
$11,469,238
$10,956,836
$9,831,384
$14,737,817
$14,140,298
$13,983,674
$13,412,736
$12,436,692

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The contractual maturities of business and real estate loan categories at December 31, 2016,2019, and a breakdown of those loans between fixed rate and floating rate loans are as follows:follows.
Principal Payments Due Principal Payments Due 
(In thousands)
In
One Year
or Less
After One
Year Through
Five Years
After
Five
Years
Total
In
One Year
or Less
After One
Year Through
Five Years
After
Five
Years
Total
Business$2,416,840
$1,934,778
$424,747
$4,776,365
$2,716,246
$2,369,727
$479,476
$5,565,449
Real estate — construction and land393,975
356,066
41,195
791,236
525,774
327,895
45,708
899,377
Real estate — business517,843
1,529,993
595,538
2,643,374
560,407
1,703,895
569,252
2,833,554
Real estate — personal175,861
507,811
1,326,725
2,010,397
178,280
525,640
1,650,840
2,354,760
Total business and real estate loans$3,504,519
$4,328,648
$2,388,205
10,221,372
$3,980,707
$4,927,157
$2,745,276
$11,653,140
Consumer (1)
 1,990,801
Revolving home equity (2)
 413,634
Consumer credit card (3)
 776,465
Overdrafts 10,464
Total loans $13,412,736
  
Business and real estate loans:  
Loans with fixed rates$819,983
$2,262,148
$1,385,482
$4,467,613
21.3%49.2%57.2%41.6%
Loans with floating rates2,684,536
2,066,500
1,002,723
5,753,759
78.7%50.8%42.8%58.4%
Total business and real estate loans$3,504,519
$4,328,648
$2,388,205
$10,221,372
100.0%100.0%100.0%100.0%
(1)Consumer loans with floating rates totaled $407.5 million.
(2)Revolving home equity loans with floating rates totaled $406.4 million.
(3) Consumer credit card loans
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The following table shows loan balances at December 31, 2019, segregated between those with floatingfixed interest rates totaled $696.5 million.and those with variable rates that fluctuate with an index.

(In thousands)Fixed Rate LoansVariable Rate LoansTotal% Variable Rate Loans
Business$1,950,291
$3,615,158
$5,565,449
65.0%
Real estate — construction and land38,414
860,963
899,377
95.7
Real estate — business1,258,254
1,575,300
2,833,554
55.6
Real estate — personal1,598,280
756,480
2,354,760
32.1
Consumer1,342,175
621,970
1,964,145
31.7
Revolving home equity5,572
343,679
349,251
98.4
Consumer credit card51,622
713,355
764,977
93.3
Overdrafts6,304

6,304

Total loans$6,250,912
$8,486,905
$14,737,817
57.6%

Total loans at December 31, 20162019 were $13.4$14.7 billion, an increase of $976.0$597.5 million, or 7.8%4.2%, over balances at December 31, 2015.2018. The growth in loans during 20162019 occurred in allthe business, construction, personal real estate and consumer loan categories, with the exception ofwhile business real estate, consumer credit card, revolving home equity and consumer credit card loans, whichoverdraft loan categories declined from the prior year. Business loans increased $378.5$459.0 million, or 8.6%9.0%, reflecting growth in lease lending and commercial and industrial loans, leasewhile commercial card and tax-advantaged lending declined. Construction loans and tax-advantagedincreased $29.7 million, or 3.4% mainly due to growth in commercial construction lending. Business real estate loans increased $287.8decreased $42.2 million, or 12.2%1.5%, due mainly to decreases in multi-family real estate lending. Personal real estate loans increased $227.7 million, or 10.8%, due to increased originations of commercial real estate loans during 2016. Construction loans increased $167.2 million, or 26.8% due to continued growth in commercial construction projects. Personal real estate loans retained by the Company increased $94.4 million, or 4.9%, on strong origination growth.loan originations. The Company sells certain long termlong-term fixed rate mortgage loans to the secondary market, and these loan sales in 2019 totaled $149.6$239.0 million, compared to $193.5 million in 2016. 2018. Consumer loans were higher by $66.4increased $8.6 million, or 3.5%.4%, which was largely drivenmainly due to an increase in health service financing loans, offset by growtha decline in motorcycle, fixed rate home equity loans and other consumer loans, while automobile loans declined due to a mid-year sale andthe continued run off of marine and recreational vehicle loan balances continued to run off during the year. Revolvingbalances. Consumer credit card loans decreased $49.2 million, or 6.0% and revolving home equity and consumer credit card loan balances declined $19.3$27.1 million, and $3.3 million, respectively,or 7.2%, compared to balances at year end 2015.2018.


The Company currently holds approximately 28% of its loan portfolio in the Kansas City market, 29% in the St. Louis market, 32% in the Kansas City market, and 40%43% in other regional markets. The portfolio is diversified from a business and retail standpoint, with 61%63% in loans to businesses and 39%37% in loans to consumers. A balancedThe Company believes a diversified approach to loan portfolio management, strong underwriting criteria and an historical aversion toward credit concentrations, from an industry, geographic and product perspective, have contributed to low levels of problem loans and loan losses.losses experienced over the last several years.


The Company participates in credits of large, publicly traded companies which are defined by regulation as shared national credits, or SNCs. Regulations define SNCs as loans exceeding $20$100 million that are shared by three or more financial institutions. The Company typically participates in these loans when business operations are maintained in the local communities or regional markets and opportunities to provide other banking services are present. At December 31, 2016,2019, the balance of SNC loans totaled approximately $836.1 million,$1.1 billion, with an additional $1.4 billion in unfunded commitments, compared to $656.0a balance of $830.2 million, in loans and $1.2with an additional $1.3 billion in unfunded commitments, at December 31, 2015.year end 2018.


Commercial Loans
Business
Total business loans amounted to $4.8$5.6 billion at December 31, 20162019 and include loans used mainly to fund customer accounts receivable, inventories, and capital expenditures. The business loan portfolio includes tax-advantaged financingsloans and leases which carry tax
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free interest rates. These loans totaled $876.8$858.1 million at December 31, 2016, which was2019, a $53.9decline of $44.4 million, or 6.6%4.9%, increase overfrom December 31, 2015 balances, and comprised 6.5% of the Company's total loan portfolio.2018 balances. The business loan portfolio also includes direct financing and sales type leases totaling $523.9$584.3 million, which are used by commercial customers to finance capital purchases ranging from computer equipment to office and transportation equipment. These leases increased $60.7$26.9 million, or 13.1%4.8%, over 2015 and comprised 3.9% of the Company’s total loan portfolio.2018. The Company has outstanding energy-related loans totaling $171.5$197.4 million at December 31, 2016,2019, which are further discussed on page 36.within the Energy Lending section of the Risk Elements of Loan Portfolio section located within Management's Discussion and Analysis of Financial Condition and Results of Operations. Also included in the business portfolio are corporate card loans, which totaled $224.2$293.7 million at December 31, 2016. These loans2019 and are made in conjunction with the Company’s corporate card business. They are generallybusiness for corporate trade purchasespurchases. Corporate card loans are made to corporate, non-profit and aregovernment customers nationwide, but have very short-term with outstanding balances averaging between 7 to 30 days in duration,maturities, which helps to limit risk in these loans.limits credit risk.


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Business loans, excluding corporate card loans, are made primarily to customers in the regional trade area of the Company, generally the central Midwest, encompassing the states of Missouri, Kansas, Illinois, and nearby Midwestern markets, including Iowa, Oklahoma, Colorado, Texas and Ohio. This portfolio is diversified from an industry standpoint and includes businesses engaged in manufacturing, wholesaling, retailing, agribusiness, insurance, financial services, public utilities, healthcare,health care, and other service businesses. Emphasis is upon middle-market and community businesses with known local management and financial stability. Consistent with management’s strategy and emphasis upon relationship banking, most borrowing customers also maintain deposit accounts and utilize other banking services. Net loan charge-offs in this category totaled $616 thousand$4.1 million in 2016, while2019 (mainly representing a charge-off related to the bankruptcy of a single leasing customer), compared to net loan recoveriescharge-offs of $388 thousand were$2.1 million recorded in 2015.2018. Non-accrual business loans were $8.7$7.5 million (.2%(.1% of business loans) at December 31, 20162019 compared to $10.9$9.0 million at December 31, 2015.2018.


Real Estate-Construction and Land
The portfolio of loans in this category amounted to $791.2$899.4 million at December 31, 2016,2019, which was an increase of $167.2$29.7 million, or 26.8%3.4%, overfrom the prior year and comprised 5.9%6.1% of the Company’s total loan portfolio. Commercial construction and land development loans totaled $572.5$705.1 million, or 72.4%78.4% of total construction loans at December 31, 2016.2019. These loans increased $153.0$40.6 million over 2015from 2018 year end balances;balances, driving the growth in the total construction portfolio. Commercial construction loans are made during the construction phase for small and medium-sized office and medical buildings, manufacturing and warehouse facilities, apartment complexes, shopping centers, hotels and motels, and other commercial properties. Commercial land development loans relate to land owned or developed for use in conjunction with business properties. Residential construction and land development loans at December 31, 20162019 totaled $218.7$194.3 million, or 27.6%21.6% of total construction loans. A stable construction market has contributed to improvedlow loss trends,rates on these loans, with net loan recoveries of $3.7 million$117 thousand and $1.3 million$635 thousand recorded in 20162019 and 2015,2018, respectively. Construction and land loans on non-accrual status declined to $564 thousand at year end 2016 compared to $3.1 million at year end 2015.


Real Estate-Business
Total business real estate loans were $2.6$2.8 billion at December 31, 20162019 and comprised 19.7%19.2% of the Company’s total loan portfolio. This category includes mortgage loans for small and medium-sized office and medical buildings, manufacturing and warehouse facilities, multi-family housing, farms, shopping centers, hotels and motels, churches, and other commercial properties. EmphasisThe business real estate borrowers and/or properties are generally located in local and regional markets where Commerce does business, and emphasis is placed on owner-occupied lending (38.0%(37.0% of this portfolio), which presents lower risk levels. The borrowers and/or the properties are generally located in local and regional markets. Additional information about business real estate loans by categoryborrower is presented on page 34.disclosed within the Real Estate - Business Loans section of the Risk Elements of Loan Portfolio section located within Management's Discussion and Analysis of Financial Condition and Results of Operations. At December 31, 2016,2019, balances of non-accrual balancesloans amounted to $1.6$1.0 million, or less than .1% of thebusiness real estate loans, in this category, down from $7.9$1.7 million at year end 2015.2018. The Company experienced net loan recoveries of $1.3 million$60 thousand in 2016,2019, compared to net loan recoveries of $133$378 thousand in 2015.2018.


Personal Banking Loans
Real Estate-Personal
At December 31, 2016,2019, there were $2.0$2.4 billion in outstanding personal real estate loans, which comprised 15.0%16.0% of the Company’s total loan portfolio. The mortgage loans in this category are mainly for owner-occupied residential properties. The Company originates both adjustable rate and fixed rate mortgage loans, and at December 31, 2016, 29%2019, 32% of the portfolio was comprised of adjustable rate loans, and 71%while 68% was comprised of fixed rate loans. The Company does not purchase any loans from outside parties or brokers, and has never maintained or promoted subprime or reduced-documentno-document products. Levels of mortgage loan origination activity increased in 2016 compared to 2015,2019, with originations of $574.7$871.6 million in 20162019 compared with $401.5to $563.0 million in 2015. As a result, net2018. Net loans retained by the Company increased $94.4$227.7 million, and loansdriven by growth in new loan production due to the lower interest rate environment. Loans sold to the secondary market increased $53.9$45.5 million. The loan sales were made under a 2015an initiative to originate and sell certain long term fixed rate loans, resulting in sales of $95.7$239.0 million in 2015 and $149.62019 compared to $193.5 million in 2016.2018. The Company has experienced lower loan losses in this category than many others in the industry and believes this is partly because of its conservative underwriting culture, stable markets, and the fact that it does not offer subprime lending products or purchase loans from brokers. Net loan recoveries for 2016 amounted
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to $6charge-offs in 2019 totaled $56 thousand, compared toa slight increase from net loan charge-offsrecoveries of $441$335 thousand in the previous year. The2018. Balances of non-accrual balances of loans in this category decreased to $3.4$1.7 million at December 31, 2016,2019, compared to $4.4$1.8 million at year end 2015.2018.


Consumer
Consumer loans consist of private banking, automobile, motorcycle, marine, tractor/trailer, recreational vehicle (RV), fixed rate home equity, patient health care financing and other types of consumer loans. These loans totaled $2.0 billion at year end 2016.2019. Approximately 49%46% of the consumer portfolio consists of automobile loans, 7%21% in private banking loans, 4% in motorcycle loans, 16%14% in fixed rate home equity loans, 10% in healthcare financing loans and 5%2% in marine and RV loans. Total consumer
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loans increased by $66.4$8.6 million at year end in 20162019 compared to year end 2015.2018. Growth of $16.9$28.9 million in motorcyclepatient healthcare financing and $21.3 million in private banking loans and $14.3was partially offset by declines of $14.7 million in fixed rate home equity loans, was offset by the run-off of $40.6$15.6 million in marine and RV loans, and lower automobile loan originations of $66.2 million. In addition, $33.6$17.5 million in auto loans were sold during the second and third quarters of 2016, in order to limit risk in that sector. Loans for other general consumer purposes increased $99.2 million over year end 2015.motorcycle loans. Net charge-offs on total consumer loans were $9.0$8.6 million in 2016,2019, compared to $8.3$9.3 million in 2015,2018, averaging .4% and .5% of consumer loans in both years.2019 and 2018, respectively. Consumer loan net charge-offs included marine and RV loan net charge-offs of $1.1 million,$393 thousand, which were .9%1.0% of average marine and RV loans in 2016,2019, compared to 1.3%1.2% in 2015.2018.


Revolving Home Equity
Revolving home equity loans, of which 98% are adjustable rate loans, totaled $413.6$349.3 million at year end 2016.2019. An additional $685.3$750.9 million was available in unused lines of credit, which can be drawn at the discretion of the borrower. Home equity loans are secured mainly by second mortgages (and less frequently, first mortgages) on residential property of the borrower. The underwriting terms for the home equity line product permit borrowing availability, in the aggregate, generally up to 80% or 90% of the appraised value of the collateral property at the time of origination. Net charge-offs totaled $485$209 thousand in 2016,2019, compared to $402$55 thousand in 2015.2018.


Consumer Credit Card
Total consumer credit card loans amounted to $776.5$765.0 million at December 31, 20162019 and comprised 5.8%5.2% of the Company’s total loan portfolio. The credit card portfolio is concentrated within regional markets served by the Company. The Company offers a variety of credit card products, including affinity cards, rewards cards, and standard and premium credit cards, and emphasizes its credit card relationship product, Special Connections. Approximately 42%40% of the households that own a Commerce credit card product also maintain a deposit relationship with the subsidiary bank. At December 31, 2016,2019, approximately 90%93% of the outstanding credit card loan balances had a floating interest rate, compared to 88%92% in the prior year. Net charge-offs amounted to $25.4$35.4 million in 2016,2019, an increase of $391 thousand$4.8 million over $25.0$30.6 million in 2015. The ratio of credit card loan net charge-offs to total average credit card loans was 3.4% in both 2016 and 2015.2018.


Loans Held for Sale
At December 31, 2016,2019, loans held for sale were comprised of certain long-term fixed rate personal real estate loans and loans extended to students while attending colleges and universities. The personal real estate loans are carried at fair value and totaled $9.3$9.2 million at December 31, 2016.2019. The student loans, carried at the lower of cost or fair value, totaled $5.2$4.6 million at December 31, 2016.2019. Both of these portfolios are further discussed in Note 2 to the consolidated financial statements.


Allowance for Loan Losses
The Company has an established process to determine the amount of the allowance for loan losses which assesses the risks and losses inherent in its portfolio. This process provides an allowance consisting of a specific allowance component based on certain individually evaluated loans and a general component based on estimates of reserves needed for pools of loans.


Loans subject to individual evaluation generally consist of business, construction, business real estate and personal real estate loans on non-accrual status, and include troubled debt restructurings that are on non-accrual status. These non-accrual loans are evaluated individually for impairment based on factors such as payment history, borrower financial condition and collateral. For collateral dependent loans, appraisals of collateral (including exit costs) are normally obtained annually but discounted based on date last received and market conditions. From these evaluations of expected cash flows and collateral values, specific allowances are determined.
Loans which are not individually evaluated are segregated by loan type and sub-type and are collectively evaluated. These loans includeconsist of commercial loans (business, construction and business real estate) which have been graded pass, special mention, or substandard, and also include all personal banking loans except personal real estate loans on non-accrual status. Collectively-evaluated loans include certain troubled debt restructurings with similar risk characteristics. Allowances for both personal banking and commercial loans use methods which consider historical and current loss trends, loss emergence periods, delinquencies, industry concentrations
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and unique risks. Economic conditions throughout the Company's market place,markets, as monitored by Company credit officers, are also considered in the allowance determination process.
The Company’s estimate of the allowance for loan losses and the corresponding provision for loan losses rest upon various judgments and assumptions made by management. In addition to past loan loss experience, various qualitative factors are considered, such as current loan portfolio composition and characteristics, trends in delinquencies, portfolio risk ratings, levels of non-performing assets, credit concentrations, collateral values, and prevailing regional and national economic conditions. The Company has internal credit administration and loan review staffsstaff that continuously review loan quality and report the results of their reviews and examinations to the Company’s senior management and Board of Directors. Such reviews also assist management in establishing the level of the allowance. In using this process and the information available, management must consider various
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assumptions and exercise considerable judgment to determine the overall level of the allowance for loan losses. Because of these subjective factors, actual outcomes of inherent losses can differ from original estimates. The Company’s subsidiary bank continues to be subject to examination by several regulatory agencies, and examinations are conducted throughout the year, targeting various segments of the loan portfolio for review. Refer to Note 1 to the consolidated financial statements for additional discussion on the allowance and charge-off policies.


At December 31, 2016,2019, the allowance for loan losses was $155.9$160.7 million, compared to $151.5$159.9 million at December 31, 2015.2018. The percentage of allowance to loans decreased to 1.09% at December 31, 2019 compared to 1.13% at year end 2018. Total loans delinquent 90 days or more and still accruing were $16.4$19.9 million at December 31, 2016, a decrease2019, an increase of $71 thousand$3.2 million compared to year end 2015.2018, mainly driven by a $3.5 million increase in construction loan delinquencies on one larger loan and a $955 thousand increase in consumer credit card loans delinquent 90 days or more, partly offset by a decrease of $1.6 million in consumer loan delinquencies. Non-accrual loans at December 31, 20162019 were $14.3$10.2 million, a decrease of $12.3$2.3 million fromover the prior year, (mainlymainly due to pay offsa decrease in business and business real-estate non-accrual loans of business real estate non-accrual loans).$1.5 million and $685 thousand, respectively. The 20162019 year end balance of non-accrual loans was comprised of $8.7$7.5 million of business loans, $1.6$1.0 million of business real estate loans $3.4and $1.7 million of personal real estate loans, and $564 thousand of construction loans. The percentage of allowance to loans decreased to 1.16% at December 31, 2016 compared to 1.22% at year end 2015 as a result of loan growth.


Net loan charge-offs totaled $31.9$49.7 million in 2016,2019, representing a $1.8$7.4 million decreaseincrease compared to net charge-offs of $33.7$42.3 million in 2015.2018. The decreaseincrease was largely due to higher net recoveries in construction loans and business real estate loans, which increased $2.5 million and $1.1 million respectively. Partly offsetting was a $1.0 million decline in net recoveries on business loans, in addition to a $769 thousand increase in net charge-offs on consumer loans. Smaller changes occurred in consumer credit card loan netand business loan charge-offs which increased $391 thousand,of $4.8 million and $2.0 million, respectively. In addition, personal real estate loan net charge-offs which declined $447 thousand.increased $391 thousand, while construction loan and business real estate net recoveries decreased $518 thousand and $318 thousand, respectively. Partly offsetting these increases in net charge-offs were lower net loan charge-offs of $732 thousand on consumer loans. Consumer credit card net charge-offs were 3.39%4.63% of average consumer credit card loans in 20162019 compared to 3.35%3.98% in 2015.2018. Consumer credit card loan net charge-offs as a percentage of total net charge-offs increaseddecreased to 79.7%71.3% in 20162019 compared to 74.2%72.3% in 2015, as slightly higher consumer credit card charge-offs offset lower overall2018. Consumer loan net charge-offs were .44% of average consumer loans in other2019, compared to .46% in 2018, and represented 17.2% of total net loan categories.charge-offs in 2019.


The ratio of net charge-offs to total average loans outstanding in 20162019 was .25%.35%, compared to .28%.30% in 20152018 and .31% in 2014.2017. The provision for loan losses in 20162019 was $36.3$50.4 million, compared to provisions of $28.7$42.7 million in 20152018 and $29.5$45.2 million in 2014.2017.


The Company considers the allowance for loan losses of $155.9$160.7 million adequate to cover losses inherent in the loan portfolio at December 31, 2016.2019.


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The schedules which follow summarize the relationship between loan balances and activity in the allowance for loan losses:
Years Ended December 31Years Ended December 31
(Dollars in thousands)2016201520142013201220192018201720162015
Loans outstanding at end of year(A)
$13,412,736
$12,436,692
$11,469,238
$10,956,836
$9,831,384
$14,737,817
$14,140,298
$13,983,674
$13,412,736
$12,436,692
Average loans outstanding(A)
$12,927,778
$11,869,276
$11,260,233
$10,311,654
$9,379,316
$14,224,637
$13,926,079
$13,611,699
$12,927,778
$11,869,276
Allowance for loan losses:  
Balance at beginning of year$151,532
$156,532
$161,532
$172,532
$184,532
$159,932
$159,532
$155,932
$151,532
$156,532
Additions to allowance through charges to expense36,318
28,727
29,531
20,353
27,287
50,438
42,694
45,244
36,318
28,727
Loans charged off:  
Business2,549
2,295
2,646
1,869
2,809
4,622
3,144
2,410
2,549
2,295
Real estate — construction and land515
499
794
621
1,244
7

1
515
499
Real estate — business194
1,263
1,108
2,680
7,041
82
20
127
194
1,263
Real estate — personal556
1,037
844
1,570
2,416
294
176
417
556
1,037
Consumer12,711
11,708
12,214
11,029
12,288
12,048
12,897
13,415
12,711
11,708
Revolving home equity860
722
783
1,200
2,044
487
357
488
860
722
Consumer credit card31,616
31,326
32,424
33,206
33,098
42,254
36,931
36,114
31,616
31,326
Overdrafts1,977
2,200
1,960
2,024
2,221
2,086
2,296
2,207
1,977
2,200
Total loans charged off50,978
51,050
52,773
54,199
63,161
61,880
55,821
55,179
50,978
51,050
Recoveries of loans previously charged off:  
Business1,933
2,683
2,181
2,736
5,306
520
1,042
1,032
1,933
2,683
Real estate — construction and land4,227
1,761
2,323
5,313
1,527
124
635
1,192
4,227
1,761
Real estate — business1,475
1,396
681
1,728
1,933
142
398
330
1,475
1,396
Real estate — personal562
596
317
343
990
238
511
722
562
596
Consumer3,664
3,430
3,409
3,489
4,161
3,494
3,611
3,436
3,664
3,430
Revolving home equity375
320
743
214
240
278
302
303
375
320
Consumer credit card6,186
6,287
7,702
8,085
8,623
6,833
6,353
5,861
6,186
6,287
Overdrafts638
850
886
938
1,094
563
675
659
638
850
Total recoveries19,060
17,323
18,242
22,846
23,874
12,192
13,527
13,535
19,060
17,323
Net loans charged off31,918
33,727
34,531
31,353
39,287
49,688
42,294
41,644
31,918
33,727
Balance at end of year$155,932
$151,532
$156,532
$161,532
$172,532
$160,682
$159,932
$159,532
$155,932
$151,532
Ratio of allowance to loans at end of year1.16%1.22%1.36%1.47%1.75%1.09%1.13%1.14%1.16%1.22%
Ratio of provision to average loans outstanding.28%.24%.26%.20%.29%.35%.31%.33%.28%.24%
(A)Net of unearned income, before deducting allowance for loan losses, excluding loans held for sale.
Years Ended December 31Years Ended December 31
2016201520142013201220192018201720162015
Ratio of net charge-offs (recoveries) to average loans outstanding, by loan category:  
Business.01 %(.01)%.01 %(.03)%(.08)%.08 %.04 %.03 %.01 %(.01)%
Real estate — construction and land(.48)(.26)(.37)(1.24)(.08)(.01)(.07)(.14)(.48)(.26)
Real estate — business(.05)(.01).02
.04
.23

(.01)(.01)(.05)(.01)
Real estate — personal
.02
.03
.07
.09

(.02)(.02)
.02
Consumer.46
.45
.54
.52
.69
.44
.46
.49
.46
.45
Revolving home equity.12
.09
.01
.23
.40
.06
.01
.05
.12
.09
Consumer credit card3.39
3.35
3.28
3.34
3.35
4.63
3.98
4.07
3.39
3.35
Overdrafts28.42
24.93
21.97
18.04
18.40
16.55
33.93
33.71
28.42
24.93
Ratio of total net charge-offs to total average loans outstanding.25 %.28 %.31 %.30 %.42 %.35 %.30 %.31 %.25 %.28 %


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The following schedule provides a breakdown of the allowance for loan losses by loan category and the percentage of each loan category to total loans outstanding at year end.
(Dollars in thousands)2016201520142013201220192018201720162015
Loan Loss Allowance Allocation% of Loans to Total LoansLoan Loss Allowance Allocation% of Loans to Total LoansLoan Loss Allowance Allocation% of Loans to Total LoansLoan Loss Allowance Allocation% of Loans to Total LoansLoan Loss Allowance Allocation% of Loans to Total LoansLoan Loss Allowance Allocation% of Loans to Total LoansLoan Loss Allowance Allocation% of Loans to Total LoansLoan Loss Allowance Allocation% of Loans to Total LoansLoan Loss Allowance Allocation% of Loans to Total LoansLoan Loss Allowance Allocation% of Loans to Total Loans
Business$43,910
35.6%$43,617
35.4%$40,881
34.6%$43,146
33.9%$47,729
31.9%$44,268
37.8%$42,890
36.1%$44,462
35.4%$43,910
35.6%$43,617
35.4%
RE — construction and land21,841
5.9
16,312
5.0
13,584
3.5
18,617
3.7
20,555
3.6
21,589
6.1
22,515
6.2
24,432
6.9
21,841
5.9
16,312
5.0
RE — business25,610
19.7
22,157
18.9
35,157
20.0
32,426
21.1
37,441
22.5
25,903
19.2
27,717
20.3
24,810
19.3
25,610
19.7
22,157
18.9
RE — personal4,110
15.0
6,680
15.4
7,343
16.4
4,490
16.3
3,937
16.1
3,125
16.0
3,250
15.0
4,201
14.8
4,110
15.0
6,680
15.4
Consumer18,935
14.8
21,717
15.5
16,822
14.9
15,440
13.8
15,165
13.1
15,932
13.3
18,007
13.8
19,509
15.0
18,935
14.8
21,717
15.5
Revolving home equity1,164
3.1
1,393
3.5
2,472
3.7
3,152
3.8
4,861
4.5
638
2.4
825
2.7
1,189
2.9
1,164
3.1
1,393
3.5
Consumer credit card39,530
5.8
38,764
6.3
39,541
6.8
43,360
7.3
41,926
8.2
47,997
5.2
43,755
5.8
40,052
5.6
39,530
5.8
38,764
6.3
Overdrafts832
.1
892

732
.1
901
.1
918
.1
1,230

973
.1
877
.1
832
.1
892

Total$155,932
100.0%$151,532
100.0%$156,532
100.0%$161,532
100.0%$172,532
100.0%$160,682
100.0%$159,932
100.0%$159,532
100.0%$155,932
100.0%$151,532
100.0%


Risk Elements of Loan Portfolio
Management reviews the loan portfolio continuously for evidence of problem loans. During the ordinary course of business, management becomes aware of borrowers that may not be able to meet the contractual requirements of loan agreements. Such loans are placed under close supervision with consideration given to placing the loan on non-accrual status, the need for an additional allowance for loan loss, and (if appropriate) partial or full loan charge-off. Loans are placed on non-accrual status when management does not expect to collect payments consistent with acceptable and agreed upon terms of repayment. After a loan is placed on non-accrual status, any interest previously accrued but not yet collected is reversed against current income. Interest is included in income only as received and only after all previous loan charge-offs have been recovered, so long as management is satisfied there is no impairment of collateral values. The loan is returned to accrual status only when the borrower has brought all past due principal and interest payments current, and, in the opinion of management, the borrower has demonstrated the ability to make future payments of principal and interest as scheduled. Loans that are 90 days past due as to principal and/or interest payments are generally placed on non-accrual, unless they are both well-secured and in the process of collection, or they are comprised of those personal banking loans that are exempt under regulatory rules from being classified as non-accrual. Consumer installment loans and related accrued interest are normally charged down to the fair value of related collateral (or are charged off in full if no collateral) once the loans are more than 120 days delinquent. Credit card loans and the related accrued interest are charged off when the receivable is more than 180 days past due.
The following schedule shows non-performing assets and loans past due 90 days and still accruing interest.
December 31December 31
(Dollars in thousands)2016201520142013201220192018201720162015
Total non-accrual loans$14,283
$26,575
$40,775
$48,814
$51,410
$10,220
$12,536
$11,983
$14,283
$26,575
Real estate acquired in foreclosure366
2,819
5,476
6,625
13,453
365
1,413
681
366
2,819
Total non-performing assets$14,649
$29,394
$46,251
$55,439
$64,863
$10,585
$13,949
$12,664
$14,649
$29,394
Non-performing assets as a percentage of total loans.11%.24%.40%.51%.66%.07%.10%.09%.11%.24%
Non-performing assets as a percentage of total assets.06%.12%.19%.24%.29%.04%.05%.05%.06%.12%
Loans past due 90 days and still accruing interest$16,396
$16,467
$13,658
$13,966
$15,347
$19,859
$16,658
$18,127
$16,396
$16,467
    
The table below shows the effect on interest income in 20162019 of loans on non-accrual status at year end.
(In thousands)  
Gross amount of interest that would have been recorded at original rate$1,365
$1,543
Interest that was reflected in income98
369
Interest income not recognized$1,267
$1,174


Non-accrual loans, which are also classified as impaired, totaled $14.3$10.2 million at year end 2016,2019, a decrease of $12.3$2.3 million from the balance at year end 2015.2018. The declinedecrease from December 31, 20152018 occurred mainly in business loans, which decreased $1.5 million, and business real estate loans, construction loans, and business loans, which decreased $6.2 million, $2.5 million, and $2.2 million, respectively.$685 thousand. At December 31, 2016,2019, non-accrual loans were comprised primarily of business (60.8%(73.3%) and, personal real estate (23.8%(16.6%), and business real estate (10.1%) loans. Foreclosed real estate totaled $366$365 thousand at December 31, 2016,2019, a decrease of $2.5$1.0 million when compared to December 31, 2015.2018. Total non-performing assets remain low compared to the overall banking industry in 2016,2019, with the non-performing loansassets to total loans ratio at .11% at
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at .07% at December 31, 2016.2019. Total loans past due 90 days or more and still accruing interest were $16.4$19.9 million as of December 31, 2016, a decrease2019, an increase of $71 thousand$3.2 million when compared to December 31, 2015.2018. Balances by class for non-accrual loans and loans past due 90 days and still accruing interest are shown in the "Delinquent and non-accrual loans" section of Note 2 to the consolidated financial statements.


In addition to the non-performing and past due loans mentioned above, the Company also has identified loans for which management has concerns about the ability of the borrowers to meet existing repayment terms. They are classified as substandard under the Company’s internal rating system. The loans are generally secured by either real estate or other borrower assets, reducing the potential for loss should they become non-performing. Although these loans are generally identified as potential problem loans, they may never become non-performing. Such loans totaled $99.5$164.8 million at December 31, 2016,2019, compared with $113.1$145.7 million at December 31, 2015,2018, resulting in a decreasean increase of $13.7$19.1 million or 12.1%13.1%. The changeincrease in potential problem loans was largely comprised ofdriven by a decrease of $15.4$35.2 million increase in business real estate loans, mainly due to the payoff of several large commercial and industrial and leasewhich was partly offset by a $14.1 million decrease in business loans.
December 31December 31
(In thousands)2016201520192018
Potential problem loans:  
Business$43,438
$58,860
$83,943
$98,009
Real estate – construction and land1,172
1,159
470
1,211
Real estate – business52,913
51,107
80,071
44,854
Real estate – personal1,955
1,755
283
1,586
Consumer
262
Total potential problem loans$99,478
$113,143
$164,767
$145,660


At December 31, 2016,2019, the Company had $59.1$79.5 million of loans whose terms have been modified or restructured, undermeeting the definition of a troubled debt restructuring. These loans have been extended to borrowers who are experiencing financial difficulty and who have been granted a concession, as defined by accounting guidance, and are further discussed in the "Troubled debt restructurings" section in Note 2 to the consolidated financial statements. This balance includes certain commercial loans totaling $34.5$55.9 million, which are classified as substandard and included in the table above because of this classification.


Loans with Special Risk Characteristics
Management relies primarily on an internal risk rating system, in addition to delinquency status, to assess risk in the loan portfolio, and these statistics are presented in Note 2 to the consolidated financial statements. However, certain types of loans are considered at high risk of loss due to their terms, location, or special conditions. Construction and land loans and business real estate loans are subject to higher risk because of the impact that volatile interest rates and a changing economy can have on real estate value, and because of the potential volatility of the real estate industry. Certain personal real estate products (residential first mortgages and home equity loans)loans have contractual features that could increase credit exposure in a market of declining real estate prices, when interest rates are steadily increasing, or when a geographic area experiences an economic downturn. For these personal real estatehome equity loans, higher risks could exist when 1) loan terms require a minimum monthly payment that covers only interest, or 2) loan-to-collateral value (LTV) ratios at origination are above 80%, with no private mortgage insurance. Information presented below for personal real estate and home equity loans is based on LTV ratios which were calculated with valuations at loan origination date. The Company does not attempt to obtain updated appraisals or valuations unless the loans become significantly delinquent or are in the process of being foreclosed upon. For credit monitoring purposes, the Company relies onanalyzes delinquency monitoring along with obtaining refreshedinformation, current FICO scores, and in the case of home equity loans, reviewing line utilization and credit bureau information annually.utilization. This has remained an effective means of evaluating credit trends and identifying problem loans, partly because the Company offers standard, conservative lending products.


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Real Estate - Construction and Land Loans
The Company’s portfolio of construction and land loans, as shown in the table below, amounted to 5.9%6.1% of total loans outstanding at December 31, 2016.2019. The largest component of construction and land loans was commercial construction, which grew $138.1increased $51.2 million during the year ended December 31, 2016.2019. At December 31, 2016,2019, multi-family residential construction loans totaled approximately $199.2$213.4 million, or 40%31.8%, of the commercial construction loan portfolio.
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(Dollars in thousands)
December 31, 2019% of Total% of Total LoansDecember 31, 2018% of Total% of Total Loans
Commercial construction$670,590
74.6%4.6%$619,370
71.2%4.4%
Residential construction128,575
14.3
.9
123,369
14.2
.9
Residential land
and land development
65,687
7.3
.4
81,740
9.4
.6
Commercial land
 and land development
34,525
3.8
.2
45,180
5.2
.3
Total real estate – construction and land loans$899,377
100.0%6.1%$869,659
100.0%6.2%

(Dollars in thousands)
December 31, 2016% of Total% of Total LoansDecember 31, 2015% of Total% of Total Loans
Residential land
 and land development
$86,373
10.9%.6%$72,622
11.6%.6%
Residential construction132,334
16.8
1.0
131,943
21.2
1.1
Commercial land
 and land development
69,057
8.7
.5
54,176
8.7
.4
Commercial construction503,472
63.6
3.8
365,329
58.5
2.9
Total real estate – construction and land loans$791,236
100.0%5.9%$624,070
100.0%5.0%


Real Estate – Business Loans
Total business real estate loans were $2.6$2.8 billion at December 31, 20162019 and comprised 19.7%19.2% of the Company’s total loan portfolio. These loans include properties such as manufacturing and warehouse buildings, small office and medical buildings, churches, hotels and motels, shopping centers, and other commercial properties. Approximately 38.0%37.0% of these loans were for owner-occupied real estate properties, which present lower risk profiles.
(Dollars in thousands)December 31, 2016% of Total% of Total LoansDecember 31, 2015% of Total% of Total LoansDecember 31, 2019% of Total% of Total LoansDecember 31, 2018% of Total% of Total Loans
Owner-occupied$1,004,238
38.0%7.5%$983,844
41.8%7.9%$1,048,716
37.0%7.1%$1,038,589
36.1%7.3%
Retail344,221
13.0
2.5
322,644
13.7
2.6
383,234
13.5
2.6
307,915
10.7
2.2
Multi-family306,577
10.8
2.1
408,151
14.2
2.9
Office319,638
12.1
2.4
218,018
9.3
1.8
297,278
10.5
2.0
356,733
12.4
2.5
Multi-family255,369
9.7
1.9
196,212
8.3
1.6
Hotels174,207
6.6
1.3
157,317
6.7
1.2
210,557
7.4
1.4
209,693
7.3
1.5
Farm173,210
6.6
1.3
167,344
7.1
1.3
177,669
6.3
1.2
160,935
5.6
1.1
Senior living164,000
5.8
1.1
117,635
4.1
.8
Industrial122,940
4.6
.9
112,261
4.7
.9
108,285
3.8
.7
109,391
3.8
.8
Other249,551
9.4
1.9
197,904
8.4
1.6
137,238
4.9
1.0
166,746
5.8
1.2
Total real estate - business loans$2,643,374
100.0%19.7%$2,355,544
100.0%18.9%$2,833,554
100.0%19.2%$2,875,788
100.0%20.3%

Real Estate - Personal Loans
The Company’s $2.0 billion personal real estate loan portfolio is composed mainly of residential first mortgage real estate loans. The majority of this portfolio is comprised of approximately $1.8 billion of loans made to the retail customer base and includes both adjustable rate and fixed rate mortgage loans. As shown in Note 2 to the consolidated financial statements, 3.9% of this portfolio has FICO scores of less than 660, and delinquency levels have been low. Loans of approximately $22.2 million in this personal real estate portfolio were structured with interest only payments. Interest only loans are typically made to high net-worth borrowers and generally have low LTV ratios at origination or have additional collateral pledged to secure the loan. Therefore, they are not perceived to represent above normal credit risk. Loans originated with interest only payments were not made to "qualify" the borrower for a lower payment amount.  A small portion of the total portfolio is comprised of personal real estate loans made to individuals employed by commercial customers which totaled $237.2 million at December 31, 2016.

The following table presents information about the retail-based personal real estate loan portfolio for 2016 and 2015.
 2016 2015
(Dollars in thousands)Principal Outstanding at December 31% of Loan Portfolio Principal Outstanding at December 31% of Loan Portfolio
Loans with interest only payments$22,185
1.2% $15,516
.9%
Loans with no insurance and LTV:     
Between 80% and 90%95,708
5.4
 85,438
5.1
Between 90% and 95%29,323
1.6
 28,284
1.7
Over 95%33,778
1.9
 33,119
2.0
Over 80% LTV with no insurance158,809
8.9
 146,841
8.8
Total loan portfolio from which above loans were identified1,783,674
  1,667,713
 

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Revolving Home Equity Loans
The Company also has revolving home equity loans that are generally collateralized by residential real estate. Most of these loans (93.2%(91.9%) are written with terms requiring interest onlyinterest-only monthly payments. These loans are offered in three main product lines: LTV up to 80%, 80% to 90%, and 90% to 100%. As shown in the following tables, the percentage of loans with LTV ratios greater than 80% has remained a small segment of this portfolio, and delinquencies have been low and stable. The weighted average FICO score for the total current portfolio balance is 794.at December 31, 2019 was 792. At maturity, the accounts are re-underwritten and if they qualify under the Company's credit, collateral and capacity policies, the borrower is given the option to renew the line of credit or to convert the outstanding balance to an amortizing loan.  If criteria are not met, amortization is required, or the borrower may pay off the loan. Over the next three years, approximately 22%12.5% of the Company's current outstanding balances are expected to mature. Of these balances, 89%92.9% have a FICO score above 700. The Company does not expect a significant increase in losses as these loans mature, due to their high FICO scores, low LTVs, and low historical loss levels.
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(Dollars in thousands)Principal Outstanding at December 31, 2016*New Lines Originated During 2016*Unused Portion of Available Lines at December 31, 2016*Balances Over 30 Days Past Due*
Loans with interest only payments$385,617
93.2%
$174,892
42.3%
$663,594
160.4%
$1,912
.5%
Loans with LTV:        
Between 80% and 90%46,633
11.3
21,263
5.1
39,069
9.4
540
.1
Over 90%8,443
2.0
2,036
.5
7,251
1.8
106
.1
Over 80% LTV55,076
13.3
23,299
5.6
46,320
11.2
646
.2
Total loan portfolio from which above loans were identified413,634
 184,250
 694,767
   

(Dollars in thousands)Principal Outstanding at December 31, 2019*New Lines Originated During 2019*Unused Portion of Available Lines at December 31, 2019*Balances Over 30 Days Past Due*
Loans with interest-only payments$321,126
91.9%
$173,969
49.8%
$725,187
207.6%
$1,422
.4%
Loans with LTV:        
Between 80% and 90%37,347
10.7
22,603
6.5
43,313
12.4
213
.1
Over 90%3,775
1.1
1,643
.4
4,969
1.4
23

Over 80% LTV41,122
11.8
24,246
6.9
48,282
13.8
236
.1
Total loan portfolio from which above loans were identified349,251
 184,085
 751,283
   
* Percentage of total principal outstanding of $413.6$349.3 million at December 31, 2016.2019.


(Dollars in thousands)Principal Outstanding at December 31, 2015



*
New Lines Originated During 2015*Unused Portion of Available Lines at December 31, 2015*Balances Over 30 Days Past Due*Principal Outstanding at December 31, 2018



*
New Lines Originated During 2018*Unused Portion of Available Lines at December 31, 2018*Balances Over 30 Days Past Due*
Loans with interest only payments$404,758
93.5%
$193,606
44.7%
$654,919
151.3%
$4,143
1.0%
Loans with interest-only payments$345,302
91.7%
$198,875
52.8%
$692,293
183.9%
$1,274
.3%
Loans with LTV:                
Between 80% and 90%45,061
10.4
23,293
5.4
40,482
9.3
443
.1
40,327
10.7
19,608
5.2
38,960
10.4
375
.1
Over 90%23,000
5.3
6,357
1.4
9,272
2.2
232
.1
4,785
1.3
675
.2
4,176
1.1
56

Over 80% LTV68,061
15.7
29,650
6.8
49,754
11.5
675
.2
45,112
12.0
20,283
5.4
43,136
11.5
431
.1
Total loan portfolio from which above loans were identified432,981
 206,934
 686,976
   376,399
 209,569
 725,733
   
* Percentage of total principal outstanding of $433.0$376.4 million at December 31, 2015.2018.

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Other Consumer Loans
Within the consumer loan portfolio are several direct and indirect product lines comprised mainly of loans secured by automobiles, motorcycles, marine, and RVs. Outstanding balances for auto loans were $972.5$908.3 million and $996.0$910.5 million at December 31, 20162019 and 2015, respectively,2018, respectively. The balances over 30 days past due amounted to $13.8$13.2 million at December 31, 2016,2019, compared to $10.8$17.8 million at the end of 2015,2018, and comprised 1.4%1.5% of the outstanding balances of these loans at December 31, 20162019 compared to 1.1%2.0% at December 31, 2015.2018. For the year ended December 31, 2016, $431.02019, $414.9 million of new auto loans were originated, compared to $497.2$365.0 million during 2015.2018. At December 31, 2016,2019, the automobile loan portfolio had a weighted average FICO score of 743.756.


Outstanding balances for motorcycle loans were $71.9 million at December 31, 2019, compared to $89.4 million at December 31, 2018. The balances over 30 days past due amounted to $1.3 million and $2.1 million at December 31, 2019 and 2018, respectively, and comprised 1.9% of the outstanding balances of these loans at December 31, 2019, compared to 2.4% at December 31, 2018. For the year ended December 31, 2019, $26.5 million of new motorcycle loans were originated, compared to $15.0 million during 2018.

Marine and RV loan production has been significantly curtailed since 2008 with few new originations. While theyloss rates have declinedremained low over the last threefive years, the loss ratios experienced for marine and RV loans in 2019 decreased over the prior year but have been higher than for other consumer loan products, at .9%1.0% and 1.3%1.2% in 20162019 and 2015,2018, respectively. Balances over 30 days past due for marine and RV loans decreased $871 thousand$1.1 million at year end 20162019 compared to 2015. 2018.
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The table below provides the total outstanding principal and other data for this group of direct and indirect lending products at December 31, 20162019 and 2015.

2018.
2016 20152019 2018
(In thousands)Principal Outstanding at December 31New Loans OriginatedBalances Over 30 Days Past Due Principal Outstanding at December 31New Loans OriginatedBalances Over 30 Days Past DuePrincipal Outstanding at December 31New Loans OriginatedBalances Over 30 Days Past Due Principal Outstanding at December 31New Loans OriginatedBalances Over 30 Days Past Due
Automobiles$972,536
$431,048
$13,839
 $995,965
$497,219
$10,776
$908,260
$414,885
$13,233
 $910,478
$364,955
$17,790
Motorcycles71,927
26,459
1,338
 89,443
14,992
2,109
RV26,121
1,124
1,184
 37,914
1,276
1,887
Marine26,187
1,629
953
 36,895
2,173
1,248
9,243
1,577
302
 13,003
1,603
647
RV76,254
1,187
3,307
 106,180
1,678
3,883
Total$1,074,977
$433,864
$18,099
 $1,139,040
$501,070
$15,907
$1,015,551
$444,045
$16,057
 $1,050,838
$382,826
$22,433


Consumer Credit Card Loans
Additionally, the Company offers low promotionalintroductory rates on selected consumer credit card products. Out of a portfolio at December 31, 20162019 of $776.5$765.0 million in consumer credit card loans outstanding, approximately $171.2$144.8 million, or 22.1%18.9%, carried a low promotional rate. Within the next six months, $53.7$64.9 million of these loans are scheduled to convert to the ongoing higher contractual rate. To mitigate some of the risk involved with this credit card product,promotional feature, the Company performs credit checks and detailed analysis of the customer borrowing profile before approving the loan application. Management believes that the risks in the consumer loan portfolio are reasonable and the anticipated loss ratios are within acceptable parameters.


Energy Lending
The Company's energy lending portfolio was comprised of lending to the petroleum and natural gas sectors and totaled $171.5$197.4 million at December 31, 2016,2019, an increase of $53.6 million from year end 2018, as shown in the table below. As of December 31, 2016, there were $8.0 million of energy loans, or 4.6% of the energy portfolio, with a "substandard" rating or on non-accrual status, compared to $4.4 million, or 3.2% of the energy portfolio, at December 31, 2015. Of these amounts, non-accrual loans in the energy portfolio totaled $847 thousand at December 31, 2016, compared to $114 thousand at December 31, 2015. There were no energy loans 90 days past due and still accruing interest at both December 31, 2016 and December 31, 2015.

(In thousands)December 31, 2016December 31, 2015 Unfunded commitments at December 31, 2016December 31, 2019December 31, 2018 Unfunded commitments at December 31, 2019
Extraction$103,011
$65,649
 $35,303
$177,903
$114,152
 $62,996
Downstream distribution and refining

30,231
27,246
 22,526
7,168
17,300
 19,271
Mid-stream shipping and storage22,985
28,678
 54,174
4,763
3,483
 54,761
Support activities15,296
14,946
 17,569
7,598
8,892
 27,667
Total energy lending portfolio$171,523
$136,519
 $129,572
$197,432
$143,827
 $164,695


Investment Securities Analysis
Investment securities are comprised of securities whichthat are classified as available for sale, non-marketable,equity, trading or trading. Total investmentother. The largest component, available for sale debt securities, decreased 1.9% during 2019 to $8.4 billion (excluding unrealized gains/losses in fair value) decreased 1.0% during 2016 to $9.7 billion at year end 2016.2019. During 2016,2019, debt securities of $2.0$1.8 billion were purchased, in the available for sale and non-marketable portfolios, which included $467.2$167.1 million in asset-backedstate and municipal securities, $664.9 million$1.4 billion in agency mortgage-backed securities, and $321.9$55.7 million in non-agency mortgage-backedmortgage-based securities, and $106.6 million in asset-backed securities. Total sales, maturities and pay downs in these portfolios were $2.1$1.9 billion during 2016.2019. During 2017,2020, maturities and pay downs of approximately $1.7$1.3 billion are expected to occur. The average tax equivalent yield earned on total investment securities was 2.43%2.81% in 20162019 and 2.24%2.84% in 2015.2018.
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At December 31, 2016,2019, the fair value of available for sale securities was $9.6$8.6 billion, includingwhich included a net unrealized gain in fair value of $48.9$136.1 million, compared to a net unrealized gainloss of $85.6$64.6 million at December 31, 2015.2018. The overall unrealized gain in fair value at December 31, 20162019 included net gains of $11.0$42.4 million in agency mortgage-backedstate and municipal securities and $45.5net gains of $63.4 million in equitymortgage and asset-backed securities. The portfolio also included unrealized net gains of $23.9 million and $5.9 million on U.S. government and federal agency obligations and other debt securities, held by the Parent, partially offset by a lossrespectively.

Table of $7.9 million in asset-backed securities.contents


Available for sale investment securities at year end for the past two years are shown below:
December 31December 31
(In thousands)2016201520192018
Amortized Cost  
U.S. government and federal agency obligations$919,904
$729,846
$827,861
$914,486
Government-sponsored enterprise obligations450,448
794,912
138,734
199,470
State and municipal obligations1,778,684
1,706,635
1,225,532
1,322,785
Agency mortgage-backed securities2,674,964
2,579,031
3,893,247
3,253,433
Non-agency mortgage-backed securities1,054,446
879,186
796,451
1,053,854
Asset-backed securities2,389,176
2,660,201
1,228,151
1,518,976
Other debt securities327,030
335,925
325,555
339,595
Equity securities5,678
5,678
Total available for sale investment securities$9,600,330
$9,691,414
Total available for sale debt securities$8,435,531
$8,602,599
Fair Value  
U.S. government and federal agency obligations$920,904
$727,076
$851,776
$907,652
Government-sponsored enterprise obligations449,998
793,023
139,277
195,778
State and municipal obligations1,778,214
1,741,957
1,267,927
1,328,039
Agency mortgage-backed securities2,685,931
2,618,281
3,937,964
3,214,985
Non-agency mortgage-backed securities1,055,639
879,963
809,782
1,047,716
Asset-backed securities2,381,301
2,644,381
1,233,489
1,511,614
Other debt securities325,953
331,320
331,411
332,257
Equity securities51,263
41,003
Total available for sale investment securities$9,649,203
$9,777,004
Total available for sale debt securities$8,571,626
$8,538,041


TheAt December 31, 2019, the available for sale portfolio includesincluded $3.9 billion of agency mortgage-backed securities, which are collateralized bonds issued by agencies including FNMA, GNMA, FHLMC, FHLB, Federal Farm Credit Banks and FDIC. Non-agency mortgage-backed securities totaled $1.1 billion, at fair value, at December 31, 2016,$809.8 million and included $719.2$526.0 million collateralized by commercial mortgages and $336.5$283.8 million collateralized by residential mortgages.mortgages at December 31, 2019. Certain non-agency mortgage-backed securities are other-than-temporarily impaired, and the processes for determining impairment and the related losses are discussed in Note 3 to the consolidated financial statements.


At December 31, 2016,2019, U.S. government obligations included $461.9TIPS of $461.8 million, in TIPS, and state and municipal obligations included $16.7 million in auction rate securities, at fair value. Other debt securities include corporate bonds, notes and commercial paper. Available for sale equity securities are mainly comprised of common stock held by the Parent which totaled $48.5 million at December 31, 2016.

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The types of debt securities held in the available for sale security portfolio at year end 20162019 are presented in the table below. Additional detail by maturity category is provided in Note 3 to the consolidated financial statements.
December 31, 2016December 31, 2019



Percent of Total Debt SecuritiesWeighted Average YieldEstimated Average Maturity*Percent of Total Debt SecuritiesWeighted Average YieldEstimated Average Maturity*
Available for sale debt securities:    
U.S. government and federal agency obligations9.6%1.24%4.6
years9.9%1.54%4.2
years
Government-sponsored enterprise obligations4.7
1.56
2.9
 1.6
2.26
6.0
 
State and municipal obligations18.5
2.40
5.2
 14.9
2.49
5.0
 
Agency mortgage-backed securities28.0
2.53
3.8
 45.9
2.87
4.8
 
Non-agency mortgage-backed securities11.0
2.40
3.1
 9.4
2.98
2.3
 
Asset-backed securities24.8
1.57
2.1
 14.4
2.61
3.0
 
Other debt securities3.4
2.53
5.1
 3.9
2.66
3.0
 
*Based on call provisions and estimated prepayment speeds.


Non-marketableEquity securities include common and preferred stock with readily determinable fair values that totaled $99.6$2.9 million at December 31, 2016 and $112.82019, compared to $2.6 million at December 31, 2015.2018.

Other securities totaled $137.9 million at December 31, 2019 and $129.2 million at December 31, 2018. These include Federal Reserve Bank stock and Federal Home Loan Bank (Des Moines) stock held by the bank subsidiary in accordance with debt and
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regulatory requirements. These are restricted securities and are carried at cost. Also included are private equity investments most of which are held by a subsidiary qualified as a Small Business Investment Company. These investments are carried at estimated fair value, but are not readily marketable. While the nature of these investments carries a higher degree of risk than the normal lending portfolio, this risk is mitigated by the overall size of the investments and oversight provided by management, and management believes the potential for long-term gains in these investments outweighs the potential risks.


Non-marketableOther securities at year end for the past two years are shown below:
December 31December 31
(In thousands)2016201520192018
Federal Reserve Bank stock$32,929
$32,634
$33,770
$33,498
Federal Home Loan Bank stock14,000
14,191
10,000
10,000
Private equity investments in debt securities27,258
30,262
44,635
39,831
Private equity investments in equity securities25,076
35,354
49,487
45,828
Other equity securities295
345
Total non-marketable investment securities$99,558
$112,786
Total other securities$137,892
$129,157


In addition to its holdings in the investment securities portfolio, the Company invests in long-term securities purchased under agreements to resell, which totaled $725.0$850.0 million at December 31, 20162019 and $875.0$700.0 million at December 31, 2015.2018. These investments mature in 20172020 through 20182023 and have fixed rates or variable rates that fluctuate with published indices. The counterparties to these agreements are other financial institutions from whom the Company has accepted collateral of $780.9$886.3 million in marketable investment securities at December 31, 2016.2019. The average rate earned on these agreements during 20162019 was 1.34%1.99%.


The Company also holds offsetting repurchase and resale agreements totaling $550.0$200.0 million at both December 31, 20162019 and $450.0 million at December 31, 2015,2018, which are further discussed in Note 1820 to the consolidated financial statements. These agreements involve the exchange of collateral under simultaneous repurchase and resale agreements with the same financial institution counterparty. These repurchase and resale agreements have been offset against each other in the balance sheet, as permitted under current accounting guidance. The agreements mature in 2017 through 20192020 and earned an average of 5445 basis points during 2016.2019.


Deposits and Borrowings
Deposits, including both individual and corporate customers, are the primary funding source for the Bank and are acquired from a broad base of local markets, including both individual and corporate customers.markets. Total period-end deposits were $21.1$20.5 billion at December 31, 2016,2019, compared to $20.0$20.3 billion last year, reflecting an increase of $1.1 billion,$196.8 million, or 5.6%1.0%. Most of this growth occurred in the fourth quarter of 2016.


Average deposits grewdeclined by $1.0 billion,$221.4 million, or 5.2%1.1%, in 20162019 compared to 2015 with most of this growth occurring2018, resulting from declines in average demand deposits, which decreased $352.8 million, primarily driven by lower balances in business demand deposits. Additionally, average money market deposits, which grew $523.7deposit account balances decreased $734.0 million or 5.6%. Totalin 2019. Partially offsetting these decreases in deposit balances was growth in average certificates of deposit balances, which increased on$289.6 million, and in average by $164.1interest checking balances, which increased $524.0 million or 8.0%, while government and business demand deposits grew $226.0 million, or 4.3%.in 2019.
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The following table shows year end depositsdeposit balances by type, as a percentage of total deposits.
December 31December 31
2016201520192018
Non-interest bearing35.2%35.8%33.6%34.3%
Savings, interest checking and money market54.2
54.2
56.6
57.5
Time open and C.D.’s of less than $100,0003.4
3.9
Time open and C.D.’s of $100,000 and over7.2
6.1
Certificates of deposit of less than $100,0003.1
2.9
Certificates of deposit of $100,000 and over6.7
5.3
Total deposits100.0%100.0%100.0%100.0%


Core deposits, which include non-interest bearing, interest checking, savings, and money market deposits, supported 77%75% and 76%77% of average earning assets in 20162019 and 2015,2018, respectively. Average balances by major deposit category for the last six years appear on page 54.are disclosed in the Average Balance Sheets section of Management's Discussion and Analysis of Financial Condition and results of Operations below. A maturity schedule of timecertificates of deposits outstanding at December 31, 20162019 is included in Note 67 on Deposits in the consolidated financial statements.
    
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The Company’s primary sources of overnight borrowings are federal funds purchased and securities sold under agreements to repurchase (repurchase agreements). Balances in these accounts can fluctuate significantly on a day-to-day basis and generally have one day maturities. Total balances of federal funds purchased and repurchase agreements outstanding at December 31, 20162019 were $1.7$1.9 billion, a $239.6$105.6 million decrease from the $2.0 billion balance outstanding at year end 2015.2018. On an average basis, these borrowings decreased $388.8increased $308.0 million, or 23.5%20.3%, during 2016, with a decrease2019, due to an increase of $50.2$143.0 million in repurchase agreements, and an increase of $165.0 million in federal funds purchased coupled with a decrease of $338.6 million in repurchase agreements.purchased. The average rate paid on total federal funds purchased and repurchase agreements was .26%1.61% during 20162019 and .11%1.30% during 2015.2018.
    
TheHistorically, the majority of the Company’s long-term debt is currentlyhas been comprised of fixed rate advances from the FHLB. TheseDuring 2019, the Company borrowed $250.0 million of short-term funds from the FHLB, and those borrowings decreased to $100.0 million at December 31, 2016, from $103.8 million outstanding at December 31, 2015.were repaid by the Company in October 2019. The average rate paid on FHLB advances was 2.32% and 3.50%2.19% during 2016 and 2015, respectively. The remaining balance outstanding at December 31, 2016 is due2019. No advances were taken in late 2017.2018.


Liquidity and Capital Resources
Liquidity Management
Liquidity is managed within the Company in order to satisfy cash flow requirements of deposit and borrowing customers while at the same time meeting its own cash flow needs. The Company has taken numerous steps to address liquidity risk and has developed a variety of liquidity sources which it believes will provide the necessary funds for future growth. The Company manages its liquidity position through a variety of sources including:
A portfolio of liquid assets including marketable investment securities and overnight investments,
A large customer deposit base and limited exposure to large, volatile certificates of deposit,
Lower long-term borrowings that might place demands on Company cash flow,
Relatively low loan to deposit ratio promoting strong liquidity,
Excellent debt ratings from both Standard & Poor’s and Moody’s national rating services, and
Available borrowing capacity from outside sources.
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The Company’s most liquid assets include available for sale marketable investmentdebt securities, federal funds sold, balances at the Federal Reserve Bank, and securities purchased under agreements to resell. At December 31, 20162019 and 2015,2018, such assets were as follows:
(In thousands)2016201520192018
Available for sale investment securities$9,649,203
$9,777,004
Available for sale debt securities$8,571,626
$8,538,041
Federal funds sold15,470
14,505

3,320
Long-term securities purchased under agreements to resell725,000
875,000
850,000
700,000
Balances at the Federal Reserve Bank272,275
23,803
395,850
689,876
Total$10,661,948
$10,690,312
$9,817,476
$9,931,237
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FederalThere were no federal funds sold at December 31, 2019, which are funds lent to the Company’s correspondent bank customers with overnight maturities, and totaled $15.5 million at December 31, 2016.maturities. At December 31, 2016,2019, the Company had lent funds totaling $725.0$850.0 million under long-term resale agreements to other large financial institutions. The agreements mature in years 20172020 through 2018.2023. Under these agreements, the Company holds marketable securities, safekept by a third-party custodian, as collateral. This collateral totaled $780.9$886.3 million in fair value at December 31, 2016.2019. Interest earning balances at the Federal Reserve Bank, which have overnight maturities and are used for general liquidity purposes, totaled $272.3$395.9 million at December 31, 2016.2019. The Company’s available for sale investment portfolio includes scheduled maturities and expected pay downs of approximately $1.7$1.3 billion during 2017,2020, and these funds offer substantial resources to meet either new loan demand or help offset reductions in the Company’s deposit funding base. The Company pledges portions of its investment securities portfolio to secure public fund deposits, repurchase agreements, trust funds, letters of credit issued by the FHLB, and borrowing capacity at the Federal Reserve Bank. At December 31, 20162019 and 2015,2018, total investment securities pledged for these purposes were as follows:


(In thousands)2016201520192018
Investment securities pledged for the purpose of securing:  
Federal Reserve Bank borrowings$115,858
$166,153
$48,304
$67,675
FHLB borrowings and letters of credit17,781
31,095
7,637
9,974
Repurchase agreements *2,447,835
2,116,537
2,083,716
2,469,432
Other deposits1,773,017
1,827,195
2,149,575
1,784,020
Total pledged securities4,354,491
4,140,980
4,289,232
4,331,101
Unpledged and available for pledging3,516,648
3,886,219
3,029,268
2,872,562
Ineligible for pledging1,778,064
1,749,805
1,253,126
1,334,378
Total available for sale securities, at fair value$9,649,203
$9,777,004
Total available for sale debt securities, at fair value$8,571,626
$8,538,041
* Includes securities pledged for collateral swaps, as discussed in Note 1820 to the consolidated financial statements


LiquidityThe average loans to deposits ratio is also available froma measure of a bank's liquidity, and the Company’s large base of coreaverage loans to deposits ratio was 71.5% at December 31, 2019. Core customer deposits, defined as non-interest bearing, interest checking, savings, and money market deposit accounts. At December 31, 2016, such depositsaccounts, totaled $18.9$18.5 billion and represented 89.4%90.2% of the Company’s total deposits.deposits at December 31, 2019. These core deposits are normally less volatile, often with customer relationships tied to other products offered by the Company promoting long lasting relationships and stable funding sources. Total core deposits increased $879.0decreased $153.1 million at year end 2016 over 2015,2019 compared to year end 2018, with declines in wealth management and commercial deposits of $104.7 million and $101.8 million, respectively. This decrease was partially offset by growth of $370.3$51.8 million in consumer deposits, $309.8 million in corporate core deposits, and $163.8 million in private banking deposits. Much of overall deposit growth tends to occur in the fourth quarter, reflecting seasonal patterns. While the Company considers core consumer and private bankingwealth management deposits less volatile, corporate deposits could decline if interest rates increase significantly or if corporate customers increase investing activities and reduce deposit balances. If these corporate deposits decline, the Company's funding needs can be met by liquidity supplied by investment security maturities and pay downs of $1.7expected to total $1.3 billion over the next year, as noted above. In addition, as shown on page 41,in the table of collateral available for future advances below, the Company has borrowing capacity of $3.3$3.6 billion through advances from the FHLB and the Federal Reserve.
(In thousands)2016201520192018
Core deposit base:  
Non-interest bearing$7,429,398
$7,146,398
$6,890,687
$6,980,298
Interest checking1,275,899
1,267,757
2,130,591
2,090,936
Savings and money market10,154,890
9,566,989
9,491,125
9,594,303
Total$18,860,187
$17,981,144
$18,512,403
$18,665,537


Time open and certificates
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Certificates of deposit of $100,000 or greater totaled $1.5$1.4 billion at December 31, 2016.2019. These deposits are normally considered more volatile and higher costing, and comprised 7.2%6.7% of total deposits at December 31, 2016.2019.

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Other important components of liquidity are the level of borrowings from third party sources and the availability of future credit. The Company’s outside borrowings are mainly comprised of federal funds purchased, and repurchase agreements, and advances from the FHLB, as follows:
(In thousands)2016201520192018
Borrowings:  
Federal funds purchased$52,840
$556,970
$20,035
$13,170
Repurchase agreements1,671,065
1,406,582
FHLB advances100,000
103,818
Other long-term debt2,049

Securities sold under agreements to repurchase1,830,737
1,943,219
Other debt2,418
8,702
Total$1,825,954
$2,067,370
$1,853,190
$1,965,091


Federal funds purchased, which totaled $52.8$20.0 million at December 31, 2016,2019, are unsecured overnight borrowings obtained mainly from upstream correspondent banks with which the Company maintains approved lines of credit. Retail repurchase agreements are offered to customers wishing to earn interest in highly liquid balances and are used by the Company as a funding source considered to be stable, but short-term in nature. Repurchase agreements are collateralized by securities in the Company’s investment portfolio. Total repurchase agreements at December 31, 20162019 were comprised of non-insured customer funds totaling $1.7$1.8 billion, and securities pledged for these retail agreements totaled $1.9 billion. The Company also borrows on a secured basis through advances from the FHLB, and those borrowings totaled $100.0 million at December 31, 2016. The FHLB advances have fixed interest rates and mature in 2017. The overall long-term debt position of the Company is small relative to its overall liability position.


The Company pledges certain assets, including loans and investment securities to both the Federal Reserve Bank and the FHLB as security to establish lines of credit and borrow from these entities. Based on the amount and type of collateral pledged, the FHLB establishes a collateral value from which the Company may draw advances against the collateral. Additionally, this collateral is used to enable the FHLB to issue letters of credit in favor of public fund depositors of the Company. The Federal Reserve Bank also establishes a collateral value of assets pledged and permits borrowings from the discount window. The following table reflects the collateral value of assets pledged, borrowings, and letters of credit outstanding, in addition to the estimated future funding capacity available to the Company at December 31, 2016.2019.


December 31, 2016December 31, 2019
(In thousands)FHLBFederal ReserveTotalFHLBFederal ReserveTotal
Total collateral value pledged$2,649,445
$1,318,436
$3,967,881
$2,668,773
$1,280,434
$3,949,207
Advances outstanding(100,000)
(100,000)
Letters of credit issued(552,300)
(552,300)(396,608)
(396,608)
Available for future advances$1,997,145
$1,318,436
$3,315,581
$2,272,165
$1,280,434
$3,552,599


The Company’s average loans to deposits ratio was 63.7% at December 31, 2016, which is considered in the banking industry to be a measure of strong liquidity. Also, the Company receives outside ratings from both Standard & Poor’s and Moody’s on both the consolidated company and its subsidiary bank, Commerce Bank. These ratings are as follows:
 Standard & Poor’sMoody’s
Commerce Bancshares, Inc.  
Issuer ratingA- 
Preferred stockBBB-Baa1
Rating outlookStableStable
Commerce Bank  
Issuer ratingAA2
Baseline credit assessment a1
Short-term ratingA-1P-1
Rating outlookStableStable

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The Company considers these ratings to be indications of a sound capital base and strong liquidity and believes that these ratings would help ensure the ready marketability of its commercial paper, should the need arise. No commercial paper has been outstanding during the past ten years. The Company has no subordinated or hybrid debt instruments which would affect future borrowing capacity. Because of its lack of significant long-term debt, the Company believes that, through its Capital Markets Group or in other public debt markets, it could generate additional liquidity from sources such as jumbo certificates of deposit, privately-placed corporate notes or other forms of debt.

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The cash flows from the operating, investing and financing activities of the Company resulted in a net increasedecrease in cash, and cash equivalents and restricted cash of $279.7$301.4 million in 2016,2019, as reported in the consolidated statements of cash flows on page 62 of this report.flows. Operating activities, consisting mainly of net income adjusted for certain non-cash items, provided cash flow of $432.4$512.8 million and has historically been a stable source of funds. Investing activities used total cash of $805.2$730.2 million, in 2016 and consisted mainly of purchases and maturities of available for sale investment securities, changes in long-term securities purchased under agreements to resell, and changesfrom an increase in the level ofloan portfolio, partly offset by activity in the Company’s loaninvestment securities portfolio. Growth in the loan portfolio used cash of $1.0 billion, activity in the investment securities portfolio provided cash of $68.7$647.9 million, and net repaymentspurchases of long-term resale agreements used cash of $150.0 million, and net purchases of land, buildings and equipment used $40.5 million, while sales and maturities (net of purchases) of investment securities provided cash of $150.0$108.3 million. Investing activities are somewhat unique to financial institutions in that, while large sums of cash flow are normally used to fund growth in investment securities, loans, or other bank assets, they are normally dependent on the financing activities described below.


FinancingDuring 2019, financing activities provided totalused cash of $652.6 million, primarily resulting from a $1.0 billion increase in deposits. This increase was partly offset by a net decrease$84.1 million. The Company paid cash dividends of $239.6 million in borrowings of federal funds purchased and repurchase agreements and cash dividend payments of $87.1 million and $9.0$122.5 million on common and preferred stock, respectively.and federal funds purchases and short-term securities sold under agreements to repurchase used cash in the amount of $105.6 million. Treasury stock purchases used cash of $284.9 million during 2016 totaled $39.42019 and included a cash outflow of $150.0 million related to the Company's accelerated share repurchase agreement. Growth in deposits partially offset these cash outflows by providing cash of $435.3 million. Future short-term liquidity needs for daily operations are not expected to vary significantly, and the Company believes it maintains adequate liquidity to meet these cash flows. The Company’s sound equity base, along with its long-term low debt level, common and preferred stock availability, and excellent debt ratings, provide several alternatives for future financing. Future acquisitions may utilize partial funding through one or more of these options.


Cash flowsoutflows resulting from the Company’s transactions in its common and preferred stock were as follows:
(In millions)201620152014201920182017
Exercise of stock-based awards$
$1.9
$8.7
Purchases of treasury stock(39.4)(23.2)(71.0)$134.9
$75.2
$17.8
Accelerated share repurchase agreements
(100.0)(200.0)150.0


Common cash dividends paid(87.1)(85.0)(84.2)113.5
100.2
91.6
Issuance of preferred stock

144.8
Preferred cash dividends paid(9.0)(9.0)(4.1)9.0
9.0
9.0
Cash used$(135.5)$(215.3)$(205.8)$407.4
$184.4
$118.4


The Parent faces unique liquidity constraints due to legal limitations on its ability to borrow funds from its bank subsidiary. The Parent obtains funding to meet its obligations from two main sources: dividends received from bank and non-bank subsidiaries (within regulatory limitations) and management fees charged to subsidiaries as reimbursement for services provided by the Parent, as presented below:
(In millions)201620152014201920182017
Dividends received from subsidiaries$160.0
$160.0
$234.0
$500.0
$200.0
$160.0
Management fees31.0
25.7
25.8
36.8
37.7
30.4
Total$191.0
$185.7
$259.8
$536.8
$237.7
$190.4


These sources of funds are used mainly to pay cash dividends on outstanding stock, pay general operating expenses, and purchase treasury stock. At December 31, 2016,2019, the Parent’s available for sale investment securities totaled $58.1$4.4 million at fair value, consisting mainly of common and preferred stock and non-agency backed collateralized mortgage obligations.mortgage-backed securities. To support its various funding commitments, the Parent maintains a $20.0 million line of credit with its subsidiary bank. There were no borrowings outstanding under the line during 20162019 or 2015.2018.


Company senior management is responsible for measuring and monitoring the liquidity profile of the organization with oversight by the Company’s Asset/Liability Committee. This is done through a series of controls, including a written Contingency Funding Policy and risk monitoring procedures, which include daily, weekly and monthly reporting. In addition, the Company prepares forecasts to project changes in the balance sheet affecting liquidity and to allow the Company to better plan for forecasted changes.

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Capital Management
Under Basel III capital guidelines, at December 31, 20162019 and 2015,2018, the Company met all capital adequacy requirements and had regulatory capital ratios in excess of the levels established for well-capitalized institutions, as shown in the following table.
(Dollars in thousands)20162015Minimum Ratios under Capital Adequacy Guidelines*Minimum Ratios for Well-Capitalized Banks**20192018Minimum Ratios under Capital Adequacy GuidelinesMinimum Ratios for Well-Capitalized Banks*
Risk-adjusted assets$18,994,730
$17,809,554
 $19,713,813
$19,103,966
 
Tier I common risk-based capital2,207,370
2,051,474
 2,745,538
2,716,232
 
Tier I risk-based capital2,352,154
2,196,258
 2,890,322
2,861,016
 
Total risk-based capital2,529,675
2,364,761
 3,052,079
3,022,023
 
Tier I common risk-based capital ratio11.62%11.52%7.00%6.50%13.93%14.22%7.00%6.50%
Tier I risk-based capital ratio12.38
12.33
8.50
8.00
14.66
14.98
8.50
8.00
Total risk-based capital ratio13.32
13.28
10.50
10.00
15.48
15.82
10.50
10.00
Tier I leverage ratio9.55
9.23
4.00
5.00
11.38
11.52
4.00
5.00
Tangible common equity to tangible assets8.66
8.48
 10.99
10.45
 
Dividend payout ratio32.69
33.35
 27.52
23.61
 
* as of the fully phased-in date of Jan. 1, 2019, including capital conservation buffer
**under Prompt Corrective Action requirements


The Company maintains a treasury stock buyback program under authorizations by its Board of Directors and normallyperiodically purchases stock in the open market. During 2014,2018, the Company purchased 1.2 million shares through market purchases. During 2019, the Company purchased 4.7 million shares, including 3.12.4 million shares purchased under an accelerated share repurchase (ASR) agreement. During 2015,The ASR agreement is further discussed in Note 14 to the Company purchased 4.2 million shares, comprised of 3.6 million shares purchased under ASRs and 535 thousand shares acquired through market purchases. During 2016, the Company purchased 959 thousand shares through market purchases.consolidated financial statements. At December 31, 2016, 3.82019, 4.4 million shares remained available for purchase under the current Board authorization.


The Company’s common stock dividend policy reflects its earnings outlook, desired payout ratios, the need to maintain adequate capital levels and alternative investment options. Per share cash dividends paid by the Company increased 5%16.1% in 20162019 compared with 2015.2018, and the Company increased its first quarter 2020 cash dividend 8.9%, making 2020 the Company's 52nd consecutive year of regular cash dividend increases. The Company also distributed its 23rd26th consecutive annual 5% stock dividend in December 2016.2019.


Commitments, Contractual Obligations, and Off-Balance Sheet Arrangements
In the normal course of business, various commitments and contingent liabilities arise whichthat are not required to be recorded on the balance sheet. The most significant of these are loan commitments totaling $10.4$11.2 billion (including approximately $4.9$5.1 billion in unused, approved credit card lines) and the contractual amount of standby letters of credit totaling $391.9$377.3 million at December 31, 2016.2019. As many commitments expire unused or only partially used, these totals do not necessarily reflect future cash requirements. Management does not anticipate any material losses arising from commitments or contingent liabilities and believes there are no material commitments to extend credit that represent risks of an unusual nature.


A table summarizing contractual cash obligations of the Company at December 31, 20162019 and the expected timing of these payments follows:
Payments Due by Period  Payments Due by Period  
(In thousands)In One Year or LessAfter One Year Through Three YearsAfter Three Years Through Five YearsAfter Five Years TotalIn One Year or LessAfter One Year Through Three YearsAfter Three Years Through Five YearsAfter Five Years Total
Long-term debt obligations*$100,291
$610
$657
$491
 $102,049
Operating lease obligations5,496
7,763
3,754
11,373
 28,386
Operating lease obligations*6,213
10,605
7,690
16,113
 40,621
Purchase obligations69,847
75,255
16,719
3,723
 165,544
231,336
349,100
103,185
42,013
 725,634
Time open and C.D.’s *1,773,566
364,242
98,688
4,412
 2,240,908
Certificates of Deposit**1,727,042
256,692
24,225
53
 2,008,012
Total$1,949,200
$447,870
$119,818
$19,999
 $2,536,887
$1,964,591
$616,397
$135,100
$58,179
 $2,774,267
* Includes operating leases signed but not yet commenced.
** Includes principal payments only.


The Company funds a defined benefit pension plan for a portion of its employees. Under the funding policy for the plan, contributions are made as necessary to provide for current service and for any unfunded accrued actuarial liabilities over a reasonable
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period. No contributions to the defined benefit plan were made to the plan during the last three years,in 2019 or 2018, and the Company is not required nor does it expect to make a contribution in 2017.2020.

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The Company has investments in several low-income housing partnerships generally within the areas it serves. These partnerships supply funds for the construction and operation of apartment complexes that provide affordable housing to that segment of the population with lower family income. If these developments successfully attract a specified percentage of residents falling in that lower income range, federal (and sometimes state) income tax credits are made available to the partners. The tax credits are normally recognized over ten years, and they play an important part in the anticipated yield from these investments. In order to continue receiving the tax credits each year over the life of the partnership, the low-income residency targets must be maintained. Under the terms of the partnership agreements, the Company has a commitment to fund a specified amount that will be due in installments over the life of the agreements, which ranges from 108 to 1517 years. At December 31, 2016,2019, the investments totaled $34.5$37.3 million and are recorded as other assets in the Company’s consolidated balance sheet. Unfunded commitments, which are recorded as liabilities, amounted to $26.7$19.4 million at December 31, 2016.2019.


The Company regularly purchases various state tax credits arising from third-party property redevelopment. These credits are either resold to third parties or retained for use by the Company. During 2016,2019, purchases and sales of tax credits amounted to $45.4$90.6 million and $25.5$84.9 million, respectively. Fees from the sales of tax credits were $3.1$3.5 million, $2.2$4.9 million and $2.4$3.3 million in 2016, 20152019, 2018 and 2014,2017, respectively. At December 31, 2016,2019, the Company had outstanding purchase commitments totaling $98.0$160.9 million that it expects to fund in 2017.2020. These commitments, along with the commitments for the next five years, are included in the table above.


Interest Rate Sensitivity
The Company’s Asset/Liability Management Committee (ALCO) measures and manages the Company’s interest rate risk on a monthly basis to identify trends and establish strategies to maintain stability in net interest income throughout various rate environments. Analytical modeling techniques provide management insight into the Company’s exposure to changing rates. These techniques include net interest income simulations and market value analysis. Management has set guidelines specifying acceptable limits within which net interest income and market value may change under various rate change scenarios. These measurement tools indicate that the Company is currently within acceptable risk guidelines as set by management.


The Company’s main interest rate measurement tool, income simulations,simulation, projects net interest income under various rate change scenarios in order to quantify the magnitude and timing of potential rate-related changes. Income simulations are able to capture option risks within the balance sheet where expected cash flows may be altered under various rate environments. Modeled rate movements include “shocks, ramps and twists.” Shocks are intended to capture interest rate risk under extreme conditions by immediately shifting rates up and down, while ramps measure the impact of gradual changes and twists measure yield curve risk. The size of the balance sheet is assumed to remain constant so that results are not influenced by growth predictions.


The Company also employs a sophisticated simulation technique known as a stochastic income simulation. This technique allows management to see a range of results from hundreds of income simulations. The stochastic simulation creates a vector of potential rate paths around the market’s best guess (forward rates) concerning the future path of interest rates and allows rates to randomly follow paths throughout the vector. This allows for the modeling of non-biased rate forecasts around the market consensus. Results give management insight into a likely range of rate-related risk as well as worst and best-case rate scenarios.


Additionally, the Company uses market value analyses to help identify longer-term risks that may reside on the balance sheet. This is considered a secondary risk measurement tool by management. The Company measures the market value of equity as the net present value of all asset and liability cash flows discounted along the current swap curve plus appropriate market risk spreads. It is the change in the market value of equity under different rate environments, or effective duration, that gives insight into the magnitude of risk to future earnings due to rate changes. Market value analyses also help management understand the price sensitivity of non-marketable bank products under different rate environments.


The tables below computeshow the effects of gradual risingshifts in interest rates over a twelve month period on the Company’s net interest income assumingversus the Company's net interest income in a staticflat rate scenario.  Simulation A presents two rising rate scenarios and a falling rate scenario, and in each scenario, rates are assumed to change evenly over 12 months. In these scenarios, the balance sheet remains flat with the exception of deposit attrition. balances, which may fluctuate based on changes in rates. For instance, the Company may experience deposit disintermediation if the spread between market rates and bank deposit rates widens as rates rise.

The difference between the two simulations is the amountsensitivity of deposit attrition incorporated, whichbalances to changes in rates is shownparticularly difficult to estimate in exceptionally low rate environments. Since the tables below. In both simulations, three rising ratefuture effects of changes in rates on deposit balances cannot be known with certainty, the Company conservatively models alternate scenarios were selected as shown in the tables, and net interest income was calculated and compared to a base scenario in which assets, liabilities and rates remained constant over a twelve month period.  For each of the simulations, interest rates applicable to each interest earning asset or interest bearing liability were ratably increased during the year (by either 100, 200 or 300 basis points).  The balances contained in the balance sheet were assumed not to change over the twelve month period, except that as presented in the tables below, it was assumed certain non-maturity typewith greater deposit attrition would occur, as a resultrates rise. Simulation B illustrates results from these higher attrition scenarios to provide added perspective on potential effects of higher interest rates, and would be replaced with short-term federal funds borrowings.rates. 


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The simulations reflect two different assumptions related to deposit attrition. The Company utilizes these simulations both for monitoring interest rate risk and for liquidity planning purposes.  While the future effects of rising rates on deposit balances cannot be known, the Company maintains a practice of running multiple rate scenarios to better understand interest rate risk and theirits effect on the Company’s performance. The Company believes that its approach to interest rate risk has appropriately considered its susceptibility to both rising rates and falling rates and has adopted strategies which minimize impacts to overall interest rate risk.

Simulation ADecember 31, 2016 September 30, 2016December 31, 2019 September 30, 2019
(Dollars in millions)
$ Change in
Net Interest
Income
% Change in
Net Interest
Income
 Assumed Deposit Attrition 
$ Change in
Net Interest
Income
% Change in
Net Interest
Income
 Assumed Deposit Attrition
$ Change in
Net Interest
Income
% Change in
Net Interest
Income
 Assumed Deposit Attrition 
$ Change in
Net Interest
Income
% Change in
Net Interest
Income
 Assumed Deposit Attrition
300 basis points rising$15.2
2.18% $(385.4) $22.3
3.32% $(376.6)
200 basis points rising14.9
2.13
 (272.5) 19.6
2.92
 (265.1)$7.8
.95 % $(281.9) $10.7
1.35% $(262.4)
100 basis points rising10.3
1.48
 (144.9) 12.8
1.91
 (141.1)1.1
.14
 (146.5) 7.3
.92
 (138.2)
100 basis points falling(3.0)(0.36) 154.8
 1.1
0.14
 148.6


Simulation BDecember 31, 2016 September 30, 2016December 31, 2019 September 30, 2019
(Dollars in millions)
$ Change in
Net Interest
Income
% Change in
Net Interest
Income
 Assumed Deposit Attrition 
$ Change in
Net Interest
Income
% Change in
Net Interest
Income
 Assumed Deposit Attrition
$ Change in
Net Interest
Income
% Change in
Net Interest
Income
 Assumed Deposit Attrition 
$ Change in
Net Interest
Income
% Change in
Net Interest
Income
 Assumed Deposit Attrition
300 basis points rising$(5.1)(.74)% $(1,297.5) $(1.9)(.28)% $(1,589.0)
200 basis points rising(2.0)(.29) (1,190.3) .1
.01
 (1,482.2)(6.0)(.74) (795.2) (.1)(.02) (662.2)
100 basis points rising(2.9)(.42) (1,071.0) (1.9)(.28) (1,364.7)(10.5)(1.29) (664.8) (2.0)(.25) (542.4)


The difference in these two simulations is the degree to which deposits are modeled to decline as noted in the above table. Both simulations assume that a decline in deposits would be offset by increased short-term borrowings, which are more rate sensitive and can result in higher interest costs in a rising rate environment.  Under Simulation A, in the two rising rate scenarios, higher variable rate loan volumes and a gradual increaseslight decline in interestdeposit sensitivity contributed to increases in income if rates rise relative to the previous period. However, this was more than offset by changes in rates earned on the Company’s long-term structured repurchase agreements. In the fourth quarter of 100 basis points is2019, lower market rates increased structured repurchase agreement rates and income in the Base scenario which are expected to increase net interest income fromdecline again if rates rise, reducing the base calculationbenefit of higher rates.

In Simulation B, the assumed higher levels of deposit attrition were modeled to be replaced by $10.3 million, whilewholesale borrowed funds with higher costs than in Simulation A and resulted in a gradual increase in rates of 200 basis points would increase net interest income by $14.9 million.  An increase in rates of 300 basis points would result an increasereduction in net interest income of $15.2 million, slightly higher thanunder both rising rate scenarios.  In the 200100 basis pointspoint falling scenario because deposit attritionshown in Simulation A, it is assumed to be higher.  The changethat deposits would increase $154.8 million along with an increase in earning assets, but rates on loans would fall faster than deposit rates. Additionally, this scenario results in lower net interest income fromthan in the base calculation at December 31, 2016 was lower than projections made at September 30, 2016 largely due to increases in money market deposits, certificates of deposit greater than $100,000 and short-term borrowings at higher rates during the fourth quarter of 2016. These increases partly offset the Company's forecast at December 31, 2016 of higher interest income earned on loans and investments, due to a Federal Reserve rate increase during the fourth quarter of 2016.
Under Simulation B, the same assumptions utilizedcalculation.  The 100 basis point falling scenario is presented only in Simulation A were applied. However, inas the results would be the same under Simulation B, deposit attrition was accelerated to consider the effects that large deposit outflows might have on net interest income and liquidity planning purposes.  The effect of higher deposit attrition was that greater reliance was placed on short-term borrowings at higher rates, which are more rate sensitive.  As shown in the table, under these assumptions, net interest income in Simulation B was significantly lower than in Simulation A, reflecting higher costs for short-term borrowings.B.

Projecting deposit activity in a historically low interest rate environment is difficult, and the Company cannot predict how deposits will react to risingshifting rates.  The comparison provided above provides insight into potential effects of changes in rates and deposit levels on net interest income. The Company believes that its approach to interest rate risk has appropriately considered its susceptibility to both rising and falling rates and has adopted strategies which minimize the impact of interest rate risk.

Derivative Financial Instruments
The Company maintains an overall interest rate risk management strategy that permits the use of derivative instruments to modify exposure to interest rate risk. Such instruments include interest rate swaps, interest rate floors, interest rate caps, credit risk participation agreements, foreign exchange contracts, mortgage loan commitments, forward sale contracts, and forward to-be-announced (TBA) contracts. The Company’s interest rate risk management strategy includes the ability to modify the re-pricing characteristics of certain assets and liabilities so that changes in interest rates do not adversely affect the net interest margin and cash flows. Interest rate swaps may be used on a limited basis as part of this strategy. The Company also sells interest rate swap contracts to customers who wish to modify their interest rate sensitivity. The Company offsets the interest rate risk of these
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swaps by purchasing matching contracts with offsetting pay/receive rates from other financial institutions. These paired swap contracts comprised the Company's swap portfolio at December 31, 2016floors with a total notional amount of $1.7 billion.

Credit risk participation agreements arise when$1.5 billion have been entered into since the beginning of 2018 as part of this strategy to manage interest rate risk. All of these derivative instruments utilized by the Company contracts, as a guarantor or beneficiary, with other financial institutions to share credit risk associated with certain interest rate swaps. These agreements provide for reimbursement of losses resulting from a third party defaultare further discussed in Note 19 on the underlying swap.Derivative Instruments.

The Company enters into foreign exchange derivative instruments as an accommodation to customers and offsets the related foreign exchange risk by entering into offsetting third-party forward contracts with approved, reputable counterparties. In addition, the Company takes proprietary positions in such contracts based on market expectations. This trading activity is managed within a policy of specific controls and limits. Most of the foreign exchange contracts outstanding at December 31, 2016 mature within 90 days, and the longest period to maturity is nine months.

The Company began selling new originations of certain long-term residential mortgage loans in early 2015. Derivative instruments arising from this activity include mortgage loan commitments and forward loan sale contracts. Changes in the fair values of the loan commitments and funded loans prior to sale that are due to changes in interest rates are economically hedged with forward contracts to sell residential mortgage-backed securities in the to-be-announced (TBA) market. These TBA forward contracts, which are settled in cash at the delivery date, are also derivatives.


In all of these contracts, the Company is exposed to credit risk in the event of nonperformance by counterparties, who may be bank customers or other financial institutions. The Company controls the credit risk of its financial contracts through credit approvals, limits and monitoring procedures. Because the Company generally enters into transactions only with high quality counterparties, there have been no losses associated with counterparty nonperformance on derivative financial instruments.


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The following table summarizes the notional amounts and estimated fair values of the Company’s derivative instruments at December 31, 20162019 and 2015.2018. Notional amount, along with the other terms of the derivative, is used to determine the amounts to be exchanged between the counterparties. Because the notional amount does not represent amounts exchanged by the parties, it is not a measure of loss exposure related to the use of derivatives nor of exposure to liquidity risk.
2016 20152019 2018
(In thousands)Notional Amount Positive Fair Value Negative Fair Value  Notional Amount Positive Fair Value Negative Fair ValueNotional Amount Positive Fair Value Negative Fair Value  Notional Amount Positive Fair Value Negative Fair Value
Interest rate swaps$1,685,099
 $12,987
 $(12,987) $1,020,310
 $11,993
 $(11,993)$2,606,181
 $37,774
 $(9,916) $2,006,280
 $11,537
 $(13,110)
Interest rate floors1,500,000
 67,192
 
 1,000,000
 29,031
 
Interest rate caps59,379
 78
 (78) 66,118
 73
 (73)59,316
 4
 (4) 62,163
 24
 (24)
Credit risk participation agreements121,514
 65
 (156) 62,456
 1
 (195)316,225
 140
 (230) 143,460
 47
 (93)
Foreign exchange contracts4,046
 66
 (4) 15,535
 437
 (430)10,936
 97
 (32) 6,206
 20
 (8)
Mortgage loan commitments12,429
 355
 (6) 8,605
 263
 
13,755
 459
 
 14,544
 536
 
Mortgage loan forward sale contracts6,626
 
 (63) 642
 
 
1,943
 6
 (2) 5,768
 15
 (8)
Forward TBA contracts15,000
 15
 (45) 11,000
 4
 (38)17,500
 2
 (35) 16,500
 
 (178)
Total at December 31$1,904,093
 $13,566
 $(13,339) $1,184,666
 $12,771
 $(12,729)$4,525,856
 $105,674
 $(10,219) $3,254,921
 $41,210
 $(13,421)


Operating Segments

The Company segregates financial information for use in assessing its performance and allocating resources among three operating segments. The results are determined based on the Company’s management accounting process, which assigns balance sheet and income statement items to each responsible segment. These segments are defined by customer base and product type. The management process measures the performance of the operating segments based on the management structure of the Company and is not necessarily comparable with similar information for any other financial institution. Each segment is managed by executives who, in conjunction with the Chief Executive Officer, make strategic business decisions regarding that segment. The three reportable operating segments are Consumer, Commercial, and Wealth. Additional information is presented in Note 1213 on Segments in the consolidated financial statements.

The Company uses a funds transfer pricing method to value funds used (e.g., loans, fixed assets, cash, etc.) and funds provided (deposits, borrowings, and equity) by the business segments and their components. This process assigns a specific value to each new source or use of funds with a maturity, based on current swap rates, thus determining an interest spread at the time of the transaction. Non-maturity assets and liabilities are valued using weighted average pools. The funds transfer pricing process
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attempts to remove interest rate risk from valuation, allowing management to compare profitability under various rate environments. The Company also assigns loan charge-offs and recoveries (labeled in the table below as “provision for loan losses”) directly to each operating segment instead of allocating an estimated loan loss provision. The operating segments also include a number of allocations of income and expense from various support and overhead centers within the Company.

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The table below is a summary of segment pre-tax income results for the past three years.
(Dollars in thousands)ConsumerCommercialWealthSegment TotalsOther/EliminationConsolidated TotalsConsumerCommercialWealthSegment TotalsOther/EliminationConsolidated Totals
Year ended December 31, 2016: 
Year ended December 31, 2019: 
Net interest income$315,782
$342,736
$48,058
$706,576
$114,717
$821,293
Provision for loan losses(44,987)(4,204)(174)(49,365)(1,073)(50,438)
Non-interest income135,257
203,952
183,589
522,798
1,905
524,703
Investment securities gains, net



3,626
3,626
Non-interest expense(297,581)(308,686)(124,123)(730,390)(37,008)(767,398)
Income before income taxes$108,471
$233,798
$107,350
$449,619
$82,167
$531,786
Year ended December 31, 2018: 
Net interest income$268,654
$311,688
$44,113
$624,455
$55,594
$680,049
$294,798
$344,972
$46,946
$686,716
$137,109
$823,825
Provision for loan losses(36,042)4,378
(122)(31,786)(4,532)(36,318)(40,571)(1,134)32
(41,673)(1,021)(42,694)
Non-interest income131,987
199,380
144,660
476,027
(1,635)474,392
126,253
202,527
173,026
501,806
(465)501,341
Investment securities losses, net



(53)(53)



(488)(488)
Non-interest expense(282,048)(284,686)(113,711)(680,445)(36,620)(717,065)(286,181)(297,847)(123,568)(707,596)(30,225)(737,821)
Income before income taxes$82,551
$230,760
$74,940
$388,251
$12,754
$401,005
$94,299
$248,518
$96,436
$439,253
$104,910
$544,163
Year ended December 31, 2015: 
2019 vs 2018 
Increase in income before income taxes:   
Amount$14,172
$(14,720)$10,914
$10,366
$(22,743)$(12,377)
Percent15.0%(5.9)%11.3%2.4%(21.7)%(2.3)%
Year ended December 31, 2017: 
Net interest income$266,328
$296,490
$42,653
$605,471
$28,849
$634,320
$276,891
$329,087
$47,264
$653,242
$80,437
$733,679
Provision for loan losses(34,864)1,032
75
(33,757)5,030
(28,727)(40,619)205
(41)(40,455)(4,789)(45,244)
Non-interest income119,561
194,133
136,374
450,068
(1,929)448,139
121,362
184,577
158,175
464,114
(2,851)461,263
Investment securities gains, net



6,320
6,320




25,051
25,051
Non-interest expense(273,316)(267,225)(108,755)(649,296)(27,191)(676,487)(274,225)(281,845)(120,461)(676,531)(67,812)(744,343)
Income before income taxes$77,709
$224,430
$70,347
$372,486
$11,079
$383,565
$83,409
$232,024
$84,937
$400,370
$30,036
$430,406
2016 vs 2015 
2018 vs 2017 
Increase in income before income taxes:    
Amount$4,842
$6,330
$4,593
$15,765
$1,675
$17,440
$10,890
$16,494
$11,499
$38,883
$74,874
$113,757
Percent6.2 %2.8 %6.5%4.2 %15.1%4.5 %13.1%7.1 %13.5%9.7%N.M.
26.4 %
Year ended December 31, 2014: 
Net interest income$264,974
$287,273
$40,128
$592,375
$27,829
$620,204
Provision for loan losses(34,913)559
372
(33,982)4,451
(29,531)
Non-interest income113,870
190,538
128,238
432,646
3,860
436,506
Investment securities gains, net



14,124
14,124
Non-interest expense(263,691)(253,594)(98,821)(616,106)(40,764)(656,870)
Income before income taxes$80,240
$224,776
$69,917
$374,933
$9,500
$384,433
2015 vs 2014 
Increase (decrease) in income before income taxes: 
Amount$(2,531)$(346)$430
$(2,447)$1,579
$(868)
Percent(3.2)%(.2)%.6%(.7)%16.6%(.2)%
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Consumer
The Consumer segment includes consumer deposits, consumer finance, and consumer debit and credit cards. During 2016,2019, income before income taxes for the Consumer segment increased $4.8$14.2 million, or 6.2%15.0%, compared to 2015.2018. This increase was mainly due to growth of $2.3$21.0 million, or 7.1%, in net interest income and an increase in non-interest income of $12.4$9.0 million, or 10.4%7.1%. Net interest income increased due to a $4.3$27.8 million increase in net allocated funding credits assigned to the Consumer segment's loan and deposit portfolios and growth of $3.4 million in loan interest income, partly offset by a $2.2an increase of $10.1 million decline in loandeposit interest income.expense. Non-interest income increased mainly due to growth in mortgage banking revenue and net credit card fees, (mainly higher interchange fees and lower rewards expense), partly offset by a decline in deposit fees (mainly overdraft and deposit account service fees and bank card fees.fees). These increases to income were partly offset by growth of $8.7$11.4 million, or 3.2%4.0%, in non-interest expense and $1.2 million in the provision for loan losses.expense. Non-interest expense increased over the prior year due to higher bank cardsalaries expense, data processing costs, bank card rewardsand software expense and suppliesallocated servicing and communication expense. Suppliessupport costs (mainly teller services, online banking, installment loan and communication expense increased over the prior year largely due to higher reissuance costs for new chip cards distributed to customers. In addition, higher costs were incurred for allocated support and servicing, while bank card fraud losses declined from the prior year.management fees). The provision for loan losses totaled $36.0$45.0 million, a $1.2$4.4 million increase over the prior year, which was mainly due to higher net charge-offs on consumer credit card and other consumer loans, partly offset by lower marine and RV loan net charge-offs.loans. Total average loans in this segment increased $33.5decreased $107.1 million, or 1.3%4.6%, in 20162019 compared to the prior year2018 mainly due to growtha decline in auto lending, partly offset by declines in marine and RVother consumer loans. Average deposits increased $288.4$25.8 million or 3.0%, over the prior year, resulting from growth in money marketinterest checking, savings, and certificate of deposit accounts,balances, partly offset by a decline in certificatemoney market deposit accounts.

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Pre-tax profitabilityDuring 2018, income before income taxes for 2015 was $77.7 million, a decrease of $2.5the Consumer segment increased $10.9 million, or 3.2%13.1%, compared to 2014.2017. This decreaseincrease was mainly due to growth of $17.9 million, or 6.5%, in net interest income and an increase in non-interest expenseincome of $9.6$4.9 million, or 3.7%4.0%. The higher expense was partly offset by increases of $5.7 million, or 5.0%, in non-interest income and $1.4 million in net interest income. Net interest income increased due to a $1.2$14.2 million declineincrease in net allocated funding credits and growth of $5.3 million in loan interest income, partly offset by an increase of $1.6 million in deposit interest expense. Non-interest income increased mainly due to growth in net debit card fees, (mainly lower network expense and higher interchange fees), deposit fees (mainly deposit account service fees and overdraft and return item fees) and mortgage banking revenue, debitpartly offset by higher credit card fees and deposit account service charges.rewards expense. These increases to income were partly offset by growth of $12.0 million, or 4.4%, in non-interest expense. Non-interest expense increased over 20142017 due to higher bank card fraud losses, bank card processingan increase in full-time salaries expense and higher allocated servicing and support costs. These increases were partly offset by declines in occupancy expensecosts, mainly marketing, information technology and bank card rewards expense.management fees. The provision for loan losses totaled $34.9$40.6 million, a slight decrease from 2014,2017, which was mainly due to lower net charge-offs on fixed rate home equity and marine and RV loans, partly offset by higher charge-offs in consumer credit card and other consumer loans.loan net charge-offs. Total average loans in this segment increased $123.7decreased $45.1 million, or 5.2%1.9%, in 20152018 compared to 20142017 mainly due to a decline in auto and other personal loans. Average deposits increased $19.9 million over 2017, resulting from growth in auto loans,interest checking and savings accounts, partly offset by a declinedeclines in marine and RV loans. Average deposits grew $132.0 million, or 1.4%, over the prior year; however, much of the growth occurred in personal demand, and money market deposit accounts, with lower balances in certificatesand certificate of deposit.deposit balances.

Commercial
The Commercial segment provides corporate lending (including the Small Business Banking product line within the branch network), leasing, international services, and business, government deposit, and related commercial cash management services, as well as merchant and commercial bank card products. The segment includes the Capital Markets Group, which sells fixed-income securities to individuals, corporations, correspondent banks, corporations, public institutions, municipalities, and municipalities,individuals and also provides investmentsecurities safekeeping and bond accounting services. Pre-tax income for 2016 increased $6.32019 decreased $14.7 million, or 2.8%5.9%, compared to 2015,2018, mainly due to a decrease in net interest income and increases in non-interest expense and the provision for loan losses. Net interest income decreased $2.2 million, or .6%, due to a decline of $13.2 million in net allocated funding credits and higher interest expense of $18.4 million on deposits and customer repurchase agreements, partly offset by an increase of $29.3 million in loan interest income. The provision for loan losses increased $3.1 million over last year, due to higher lease loan net charge-offs (related to a charge-off on a single lease loan), partly offset by lower business loan net charge-offs. Non-interest income increased $1.4 million, or .7%, over 2018 due to higher deposit account fees (mainly corporate cash management), cash sweep commissions, and gains on sales of leased assets to customers upon lease termination. These increases were partly offset by lower net corporate card fees (driven by lower interchange income and higher network and rewards expense) and lower tax credit sales fees. Non-interest expense increased $10.8 million, or 3.6%, during 2019, mainly due to increases in salaries expense and allocated support costs (mainly information technology, marketing and commercial sales and product support). These increases were partly offset by lower deposit insurance expense and allocated servicing costs (mainly teller services and deposit operations). Average segment loans increased $310.9 million, or 3.5%, compared to 2018, with growth occurring in business and business real estate loans. Average deposits decreased $180.9 million, or 2.3%, due to declines in business demand and money market deposit accounts, partly offset by growth in certificate of deposit balances.
Pre-tax income for 2018 increased $16.5 million, or 7.1%, compared to 2017, mainly due to increases in net interest income and non-interest income, partly offset by higher non-interest expense. Net interest income increased $15.2$15.9 million, or 5.1%4.8%, due to growth of $34.6$70.6 million in loan interest income, partly offset by a decreasedecline of $14.3$32.3 million in net allocated funding credits and higher deposit interest expense of $3.7 million.$22.5 million on deposits and customer repurchase agreements. The provision for loan losses decreased $3.3increased $1.3 million from last year, asover 2017, due to higher net charge-offs on business loans and lower recoveries on construction and business real estateloans, partly offset by lower commercial card loan net recoveries were higher by $2.5 million and $1.1 million, respectively, while business loan net charge-offs increased $1.0 million.charge-offs. Non-interest income increased $5.2$18.0 million, or 2.7%9.7%, over the previous year2017 due to growth in bankhigher net corporate card fees (driven by higher fees), swap fees, tax credit sales fees and deposit account fees (mainly corporate cash management fees, swap fees, and cash sweep commissions.management). These increases were partly offset by declines in operatinglower gains on sales of leased assets to customers upon lease revenue and capital market fees.termination. Non-interest expense increased $17.5$16.0 million, or 6.5%5.7%, during 2016,2018, mainly due to higher full-time and incentive salary costsincreases in salaries expense and allocated support costs. Also contributing to higher non-interest expense was a recovery of $2.8 million in 2015 related to a letter of credit exposure which had been drawn upon and subsequently paid off. These increases were partly offset by a decline in operating lease asset depreciation.service costs (mainly information technology and commercial sales and product support fees). Average segment loans increased $947.2$304.7 million, or 13.3%3.5%, compared to 2015,2017, with most of the growth occurring in commercial and industrial, construction, business real estate and tax-advantagedhealthcare loans. Average deposits increased $692.8decreased $271.8 million, or 9.2.%3.3%, due to growthdeclines in business and governmental demand deposit accounts,deposits, money market deposit accounts, and certificates of deposit, greater than $100,000.
In 2015, pre-tax income for the Commercial segment decreased slightly compared to 2014, mainly due to an increase in non-interest expense, partly offset by growth in net interest income and non-interest income. Net interest income increased $9.2 million, or 3.2%, due to an increase in loan interest income of $6.6 million and higher net allocated funding credits of $4.1 million, partly offset by higher borrowings expense of $966 thousand. Non-interest income increased $3.6 million, or 1.9%, over 2014 due to growth in swap fees, corporate bank card fees and corporate cash management fees, partly offset by lower capital market fees. Non-interest expense increased $13.6 million, or 5.4%, mainly due to increases in salaries and benefits expense and allocatedchecking deposits.
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servicing and support costs. These increases were partly offset by a recovery related to the letter of credit exposure mentioned above. The provision for loan losses decreased $473 thousand from 2014, due to higher net recoveries on business and business real estate loans of $854 thousand and $560 thousand, respectively. These recoveries were partly offset by higher personal real estate loan net charge-offs of $490 thousand. Average segment loans increased $341.9 million, or 5.0%, compared to 2014, with most of the growth in commercial and industrial, construction and tax-advantaged loans. Average deposits increased $260.0 million, or 3.6%, due to growth in business demand deposit accounts, partly offset by a decline in certificates of deposit greater than $100,000.


Wealth
The Wealth segment provides traditional trust and estate planning, advisory and discretionary investment management services, brokerage services, and includes Private Banking accounts. At December 31, 2016,2019, the Trust group managed investments with a market value of $25.4$34.4 billion and administered an additional $17.7$22.3 billion in non-managed assets. It also provides investment management services to The Commerce Funds, a series of mutual funds with $2.4$2.9 billion in total assets at December 31, 2016.2019. In 2016,2019, pre-tax income for the Wealth segment was $74.9$107.4 million, compared to $70.3$96.4 million in 2015,2018, an increase of $4.6$10.9 million, or 6.5%11.3%. Net interest income increased $1.5$1.1 million, or 3.4%2.4%, due to a $2.5$4.3 million increase in loan interest income and a decline of $412 thousand in deposit interest expense, partly offset by a $1.4$1.7 million declineincrease in net allocated funding credits.credits, partly offset by higher interest expense of $4.9 million. Non-interest
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income increased $8.3$10.6 million, or 6.1%, over the prior year largely due to higher personal and institutionalprivate client fund trust fees and cash sweep fees and a trust related settlement.commissions. Non-interest expense increased $5.0 million,$555 thousand, or 4.6%.4%, resulting from higher full-time salarysalaries and benefits expense and higher allocated costs and incentive compensation.for information technology. The provision for loan losses increased $197$206 thousand, mainly due to higher charge-offs on revolving home equity loans.loan net charge-offs. Average assets increased $78.9$45.0 million, or 7.6%3.6%, during 20162019 mainly due to growth in personal real estate and consumer loan balances. Average deposits decreased $39.2 million, or 2.1%, due to declines in interest checking account balances, partially offset by higher balances of demand deposits. During the fourth quarter of 2019, the Company sold its corporate trust business, which was included in the Wealth segment.

In 2018, pre-tax income for the Wealth segment was $96.4 million, compared to $84.9 million in 2017, an increase of $11.5 million, or 13.5%. Net interest income decreased $318 thousand, or .7%, due to a $5.3 million decrease in net allocated funding credits, partly offset by a $5.5 million increase in loan interest income. Non-interest income increased $14.9 million, or 9.4%, over 2017 largely due to higher private client and institutional trust fees, brokerage fees and cash sweep commissions. These increases were partly offset by write downs on software costs. Non-interest expense increased $3.1 million, or 2.6%, resulting from higher salary and benefit costs, data processing expense and allocated support and corporate management fee costs, partly offset by lower trust losses. The provision for loan losses decreased $73 thousand, mainly due to personal real estate loan net recoveries. Average assets increased $25.2 million, or 2.1%, during 2018 mainly due to higher personal real estate and consumer loans. Average deposits also increased $28.8decreased $219.0 million, or 1.4%10.5%, due to growthdeclines in money market deposit accounts partly offset by a decline in long termand long-term certificates of deposit over $100,000.

In 2015, pre-tax income for the Wealth segment was $70.3 million, a slight increase compared to $69.9 million in 2014. Net interest income increased $2.5 million, or 6.3%, mainly due to an increase of $2.4 million in loan interest income. Non-interest income increased $8.1 million, or 6.3%, over 2014 due to higher personal and institutional trust fees, in addition to higher advisory and annuity brokerage fees. Non-interest expense increased $9.9 million, or 10.1%, mainly due to higher full-time salary costs and incentive compensation, higher allocated support costs, and loss recoveries recorded in 2014 related to past litigation. The provision for loan losses increased by $297 thousand, mainly due to lower recoveries on revolving home equity loans. Average assets increased $106.7 million, or 11.5%, during 2015 mainly due to higher loan balances (mainly Private Banking consumer loans and personal real estate loans) originated in this segment. Average deposits increased $144.8 million, or 7.6%, due to growth in money market and business demand deposit accounts.


The segment activity, as shown above, includes both direct and allocated items. Amounts in the “Other/Elimination” column include activity not related to the segments, such as certain administrative functions, the investment securities portfolio, and the effect of certain expense allocations to the segments. Also included in this category is the difference between the Company’s provision for loan losses and net loan charge-offs, which are generally assigned directly to the segments. In 2016,2019, the pre-tax income in this category was $12.8$82.2 million, compared to $11.1$104.9 million in 2015.2018. This increasedecrease was due to higherlower unallocated net interest income of $26.7$22.4 million which was partly offset byand higher unallocated non-interest expense of $9.4$6.8 million. Unallocated securities lossesgains were $53 thousand$3.6 million in 2016,2019, compared to securities gainslosses of $6.3 million$488 thousand in 2015.2018. Also, the unallocated loan loss provision increased $9.6 million,$52 thousand, as the provision was $5.0 million less than charge-offs in 2015 compared to $4.4$1.1 million in excess of charge-offs in 2016.2019, while the provision was $1.0 million in excess of charge offs in 2018. Additionally in 2019, a $11.5 million gain on the sale of Company's corporate trust business, mentioned above, was also recorded in the Other segment.


Impact of Recently Issued Accounting Standards


Revenue from Contracts with Customers Leases In February 2016, the FASB issued ASU 2016-02, "Leases", in order to increase transparency and comparability by recognizing lease assets and lease liabilities on the balance sheet and disclosing key information about leasing arrangements. The ASU primarily affects lessee accounting, which requires the lessee to recognize a right-of-use (ROU) asset and a liability to make lease payments for those leases classified as operating leases under previous GAAP. The ASU provides guidance as to the definition of a lease, identification of lease components, and sale and leaseback transactions. The FASB issued elections and expedients within the original ASU 2014-09, "Revenue from Contracts with Customers", in May 2014. The ASU supersedes revenue recognition requirements in Topic 605, Revenue Recognition, including most industry-specific revenue recognition guidance in the FASB Accounting Standards Codification. The core principle of the new guidance is that an entity should recognize revenue to depict the transfer of promised goods or services to customers in an amount that reflects the consideration to which the entity expects to be entitled in exchange for those goods or services. The guidance identifies specific steps that entities should apply in order to achieve this principle. The FASB continues to issueand additional ASU'samendments, clarifying the revenue recognitionlease guidance for certain implementation issues. UnderThe Company has adopted the ASUpackage of expedients, the lease component expedient as well as the disclosure expedient. Additionally, for leases with a term of 12 months or less, an election was made not to recognize lease assets and related amendments,lease liabilities. The Company adopted the guidance is effective for interim and annual periods beginningnew accounting standard as of January 1, 20182019, and must be applied retrospectively, whether through a full restatementlease liability of prior periods or$28.1 million and a cumulative adjustment upon adoptionROU asset of the ASU.$27.5 million were recognized. The Company formed a working group to address the new requirements and develop a project plan for evaluating the impact of the ASU's adoption onand required disclosures are discussed in Note 6 to the Company's consolidated financial statements, with a focus on the Company's accounting for brokerage commissions, trust fees, cashstatements.
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management fees, real-estate sales, and credit card revenue. During 2017, the Company will assess whether changes in its accounting for revenue recognition are needed and determine its planned adoption approach.

Derivatives Premium Amortization The FASB issued ASU 2014-16, "Determining Whether2017-08, "Premium Amortization on Purchased Callable Debt Securities", in March 2017. Under former guidance, many entities amortize the Host Contract inpremium on purchased callable debt securities over the contractual life of the instrument. As a Hybrid Financial Instrument Issued inresult, upon the Formexercise of a Sharecall on a callable debt security held at a premium, the unamortized premium is More Akinrecorded as a loss in earnings. The amendments in this ASU shorten the amortization period for certain callable debt securities held at a premium to Debt orthe earliest call date, and more closely align the amortization period to Equity",expectations incorporated in November 2014. The ASU provides guidance relating to certain hybrid financial instruments when determining whether the characteristicsmarket pricing of the embedded derivative feature are clearly and closely related to the host contract. In making that evaluation, the characteristics of the entire hybrid instrument should be considered, including the embedded derivative feature that is being evaluated for separate accounting from the host contract.instrument. The amendments were effective January 1, 2016, and the adoption did not have a significant effect on the Company's consolidated financial statements.

In March 2016, the FASB issued ASU 2016-05, "Effect of Derivative Contract Novations on Existing Hedge Accounting Relationships", which clarifies that a change in the counterparty to a derivative instruments that has been designated as the hedging instrument does not, in and of itself, require dedesignation of that hedging relationship provided that all other hedge accounting criteria continue to be met. The amendments were effective January 1, 20172019 and did not have a significant effect on the Company's consolidated financial statements.


Financial Instruments ASU 2016-13, "Measurement of Credit Losses on Financial Instruments", known as the current expected credit loss (CECL) model, was issued in June 2016, and has been followed by additional clarifying guidance on specified implementation issues. This new standard is effective for fiscal years beginning after December 15, 2019 and was adopted by the Company on January 1, 2020 using the modified retrospective method.

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This new measurement approach requires the calculation of expected lifetime credit losses and is applied to financial assets measured at amortized cost, including loans and held-to-maturity securities, as well as certain off-balance sheet credit exposures such as loan commitments. The standard also changes the impairment model of available for sale debt securities.

The FASB issued ASU 2016-06, "Contingent Put and Call Options in Debt Instruments", in March 2016. The ASU clarifiesallowance for loan losses under the requirements for assessing whether contingent call (put) optionspreviously required incurred loss model that can accelerate the payment of principal on debt instruments are clearly and closely related to their debt hosts. Under the new guidance, the embedded options should be assessed solely in accordance with a four-step decision sequence, with no additional assessment of whether the triggering event is indexed to interest rates or credit risk. The amendments were effective January 1, 2017 and did not have a significant effectreported on the Company's consolidated financial statements.

Consolidationbalance sheets is different under the requirements of the CECL model. Upon adoption in the first quarter of 2020, a cumulative-effect adjustment for the change in the allowance for credit losses will be recognized in retained earnings. The FASB issued ASU 2015-02, "Amendmentscumulative-effect adjustment to retained earnings, net of taxes, will be comprised of the impact to the Consolidation Analysis",allowance for credit losses on outstanding loans and leases and the impact to the liability for off-balance sheet commitments. There is no implementation impact on held-to-maturity debt securities as the Company does not hold any debt securities within the scope of CECL.
The new accounting standard does not require the use of a specific loss estimation method for purposes of determining the allowance for credit losses. The Company selected a methodology that uses historical net charge-off rates, adjusted by the impacts of a reasonable and supportable forecast and the impacts of other qualitative factors to determine the expected credit losses. Key assumptions include the application of historical loss rates, prepayment speeds, forecast results of a reasonable and supportable period, the period to revert to historical loss rates, and qualitative factors. The forecast is determined using projections of certain macroeconomic variables, such as, unemployment rate, prime rate, BBB corporate yield, and housing price index. The model design and methodology requires management judgment.

The allowance for credit losses on the commercial portfolio is expected to decrease due to the relatively short contractual lives of the commercial loan portfolios coupled with an economic forecast predicting stable macroeconomic factors similar to the current environment. The allowance for credit losses on the personal banking loan portfolio is expected to increase due to the relatively longer contractual lives of certain portfolios, primarily those collateralized with personal real estate. Because the commercial loan portfolio represents 63% of total loans at December 31, 2019, the change in February 2015.its allowance for credit losses will have a more significant impact on the total allowance for credit losses, resulting in a potential net reduction in the allowance for credit losses. Based on preliminary results, the Company expects its allowance for loan losses to total loans ratio to decline from 1.09% at December 31, 2019, to within a range of approximately 0.85% to 1.05% upon adoption. Offsetting the overall reduction in the allowance for credit losses for outstanding loans and leases is an expected increase in the liability for off-balance sheet loan commitments. The amendments requireliability will increase as the loss estimation is required to expand over the contractual commitment period.

Preliminary results indicate the adoption adjustment will result in an evaluationimmaterial impact to retained earnings. The Company is currently performing quality reviews on preliminary results and is planning to finalize the impact in the 1st quarter of whether certain legal entities should be consolidated and modify the evaluation of whether limited partnerships and similar legal entities are variable interest entities or voting interest entities. The amendments were effective for interim and annual periods beginning January 1, 2016.2020. The adoption did not have a significant effect onadjustment is subject to the Company's consolidated financial statements.completion of the Company’s governance and quality review processes that are in process.

The FASB issued ASU 2016-17, "Interests Held through Related Parties That Are under Common Control", in October 2016. The ASU amends current guidance on how a reporting entity that isMoving beyond the single decision makerimpact of a variable interest entity (VIE) should treat indirect intereststhe adoption of CECL, volatility in the entity held through related partiesallowance for credit losses, and therefore earnings, will likely be experienced due to changes in the relevant forward-looking information including forecasts of macroeconomic conditions utilized in the CECL model and other key assumptions that are under common control with the reporting entity when determining whether it is the primary beneficiary of that VIE. Current GAAP requires a single decision maker to attribute indirect interests held by certain of its related parties entirely to itself, while the amendments require inclusion of those interests on a proportionate basis consistent with indirect interests held through other related parties. The amendments were effective January 1, 2017 and did not have a significant effect on the Company's consolidated financial statements.

Income Taxes The FASB issued ASU 2016-16, "Intra-Entity Transfers of Assets Other Than Inventory", in October 2016. Current GAAP prohibits the recognition of current and deferred income taxes for an intra-entity asset transfer until the asset has been sold to an outside party. The amendments require the recognition of income tax consequences of an intra-entity transfer of an asset (other than inventory) when the transfer occurs. This change removes the current exceptionapplied to the principalremaining life of comprehensive recognition of currentthe loan and deferred income taxes in GAAP (except for inventory). These amendments are effective for reporting periods beginning January 1, 2018 and are not expected to have a significant effect on the Company's consolidated financial statements.lease portfolios.


Intangible Assets The FASB issued ASU 2015-05, "Customer's Accounting for Fees Paid in a Cloud Computing Arrangement", in April 2015. The amendments provide guidance to customers about whether a cloud computing arrangement includes a software license. Arrangements containing a license should be recorded as consistent with the acquisition of software licenses, whereas arrangements that do not include a software license should be recorded as consistent with the accounting for service contracts. These amendments were effective for interim and annual periods beginning January 1, 2016. The adoption did not have a significant effect on the Company's consolidated financial statements.

The FASB issued ASU 2017-04, "Simplifying the Test for Goodwill Impairment", in January 2017. Under current guidance, a goodwill impairment loss is measured by comparing the implied fair value of a reporting unit's goodwill with the carrying amount of that goodwill by following procedures that would be required in determining the fair value of assets acquired and liabilities assumed in a business combination. Under the new amendments, the goodwill impairment test compares the fair value of a reporting unit with its carrying amount and an impairment charge is measured as the amount by which the carrying amount exceeds
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the reporting unit's fair value. The amendments arewere effective for impairment tests beginning January 1, 2020 and are not expected to have a significant effect on the Company's consolidated financial statements.
Financial Instruments The FASB issued ASU 2016-01, "Recognition and Measurement of Financial Assets and Financial Liabilities", in January 2016. The amendments require all equity investments to be measured at fair value with changes in the fair value recognized through net income, other than those accounted for under the equity method of accounting or those that result in the consolidation of the investee. Additionally, these amendments require presentation in other comprehensive income the portion of the total change in the fair value of a liability resulting from a change in the instrument-specific credit risk for those liabilities measured at fair value. The amendments also require use of the exit price notion when measuring the fair value of financial instruments for disclosure purposes. These amendments are effective for interim and annual periods beginning January 1, 2018. The Company has formed a working group to evaluate the impact of the ASU's adoption on the Company's consolidated financial statements, including potential changes to the Company's note disclosure of the fair value of its loan portfolio.

ASU 2016-13, "Measurement of Credit Losses on Financial Instruments", was issued in June 2016. Its implementation will result in a new loan loss accounting framework, also known as the current expected credit loss (CECL) model. CECL requires credit losses expected throughout the life of the asset portfolio on loans and held-to-maturity securities to be recorded at the time of origination. Under the current incurred loss model, losses are recorded when it is probable that a loss event has occurred. The new standard will require significant operational changes, especially in data collection and analysis. The ASU is effective for interim and annual periods beginning January 1, 2020, and is expected to increase the allowance upon adoption. The Company has formed a working group to assess the standard and is in the process of reviewing the capability of its systems and processes to support the data collection and retention required to implement the new standard.

Leases In February 2016, the FASB issued ASU 2016-02, "Leases", in order to increase transparency and comparability by recognizing lease assets and lease liabilities on the balance sheet and disclosing key information about leasing arrangements. The ASU primarily affects lessee accounting, which requires the lessee to recognize a right-of-use asset and a liability to make lease payments for those leases classified as operating leases under previous GAAP. For leases with a term of 12 months or less, an election by class of underlying asset not to recognize lease assets and lease liabilities is permitted. The ASU also provides additional guidance as to the definition of a lease, identification of lease components, and sale and leaseback transactions. The amendments in the ASU are effective for interim and annual periods beginning January 1, 2019. The Company has formed a working group to evaluate the impact of the ASU's adoption on the Company's consolidated financial statements.

Liabilities The FASB issued ASU 2016-04, "Recognition of Breakage for Certain Prepaid Stored-Value Products", in March 2016, in order to address current and potential future diversity in practice related to the derecognition of a prepaid stored-value product liability. Such products include prepaid gift cards issued on a specific payment network and redeemable at network-accepting merchant locations, prepaid telecommunication cards, and traveler's checks. The amendments require that the portion of the dollar value of prepaid stored-value products that is ultimately unredeemed (that is, the breakage) be accounted for consistent with the breakage guidance for stored-value product transactions provided in ASC Topic 606 - Revenue from Contracts with Customers. These amendments are effective for interim and annual periods beginning January 1, 2018. The Company is in the process of evaluating the impact of the ASU's adoption on the Company's consolidated financial statements.

Investments The FASB issued ASU 2016-07, "Equity Method and Joint Ventures", in March 2016, which eliminates the requirement that an entity retroactively adopt the equity method of accounting if an investment qualifies for use of the equity method as a result of an increase in ownership or influence. Instead, the cost of acquiring the additional interest should be added to the current basis of the previously held interest, and equity method accounting applied prospectively. The amendments were effective January 1, 2017 and did not have a significant effect on the Company's consolidated financial statements.


Stock Compensation Financial InstrumentsThe FASB issued ASU 2016-09, "Improvements2018-13, "Changes to Employee Share-Based Payment Accounting"the Disclosure Requirements of Fair Value Measurement", in March 2016, in order to reduce complexity in this area and improve the usefulness of information provided to users. Amendments which will affect public companies include the recognition of excess tax benefits and deficiencies in income tax expense or benefitAugust 2018. The amendments in the income statement, guidance as toASU eliminate or modify certain disclosure requirements for fair value measurements in Topic 820, Fair Value Measurement. In addition, the classificationamendments in the ASU also require the addition of excess tax benefitsnew disclosure requirements on fair value measurement, including the disclosure of changes in unrealized gains and losses for the statement of cash flows, an election to accountperiod included in AOCI for award forfeitures as they occur,recurring Level 3 fair value measurements and the abilityrange and weighted average of significant unobservable inputs used to withhold taxes up to the maximum statutory rate in the applicable jurisdictions without triggering liability classification of the award.develop Level 3 fair value measurements. The amendments wereguidance was effective January 1, 2017. As further discussed in Note 10 to the consolidated financial statements, the Company elected to account for forfeitures as they occur. The effect of this election2020 and other amendments did not have a significant effect on the Company's consolidated financial statements.


Statement of Cash Flows Retirement BenefitsThe FASB issued ASU 2016-15, "Classification of Certain Cash Receipts and Cash Payments"2018-14, "Compensation - Retirement Benefits-Defined Benefit Plans-General (Subtopic 715-20)", in August 2016.2018. The ASU addresses the presentation and classificationamendments in the StatementASU eliminate disclosures that are no longer considered cost beneficial and clarify specific requirements of Cash Flows of several specific cash flow issues. These include cash payments for debt prepayment or extinguishment costs, settlement of zero-coupon debt instruments, distributions received from equity method investees, and separately identifiable cash flows and applicationdisclosures. In addition, the amendments in the ASU also add new disclosures, including the explanation of the predominance
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principle.reasons for significant gains and losses related to changes in the benefit obligation for the period. The amendments arewere effective January 1, 20182020 and aredid not expected to have a significant effect on the Company's consolidated financial statements.

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Intangible AssetsThe FASB issued ASU 2016-18, "Restricted Cash"2018-15, "Customer's Accounting for Implementation Costs Incurred in a Cloud Computing Arrangement That Is a Service Contract", in November 2016.August 2018. Under current guidance the accounting for implementation costs of a hosting arrangement that is a service contract is not specifically addressed. Under the new amendments, the requirements for capitalizing implementation costs incurred in a hosting arrangement that is a service contract are aligned with the requirements for capitalizing implementation costs incurred to develop or obtain internal-use software or hosting arrangements that include internal-use software license. The ASU addresses the current diversity in the classification and presentation of changes in restricted cash on the statement of cash flows. The ASU requires that amounts described as restricted cash and restricted cash equivalents be included with cash and cash equivalents when reconciling the beginning and end of period amounts shown on the statement of cash flows. Disclosures are to be provided on the nature of restrictions on cash and cash equivalents. When presented in more than one line item within the statement of financial position, the entity shall disclose the amounts, disaggregated by line item, of cash, cash equivalents, restricted cash, and restricted cash equivalents reported within the statement of financial position. The amendments areguidance was effective January 1, 20182020 and aredid not expected to have a significant effect on the Company's consolidated financial statements.


Income Taxes The FASB issued ASU 2019-12, "Simplifying the Accounting for Income Taxes", in December 2019. The amendments in the ASU eliminate certain exceptions under current guidance for investments, intraperiod allocations, and the methodology for calculating interim income tax. In addition, the amendments also add new guidance to simplify accounting for income taxes. The amendments are effective January 1, 2021, but early adoption is permitted. The Company is still assessing the impact on the Company's consolidated financial statements.

Corporate Governance
The Company has adopted a number of corporate governance measures. These include corporate governance guidelines, a code of ethics that applies to its senior financial officers and the charters for its audit and risk committee, its committee on compensation and human resources, and its committee on governance/directors. This information is available on the Company’s Web site www.commercebank.com under Investor Relations.Social Responsibility.


tableTable of contents


SUMMARY OF QUARTERLY STATEMENTS OF INCOME
Year ended December 31, 2016For the Quarter Ended
Year ended December 31, 2019For the Quarter Ended
(In thousands, except per share data)12/31/20169/30/20166/30/20163/31/201612/31/20199/30/20196/30/20193/31/2019
Interest income$181,498
$179,361
$180,065
$172,128
$226,665
$231,743
$238,412
$227,865
Interest expense(8,296)(8,118)(8,236)(8,353)(24,006)(28,231)(26,778)(24,377)
Net interest income173,202
171,243
171,829
163,775
202,659
203,512
211,634
203,488
Non-interest income119,479
119,319
116,570
119,024
143,461
132,743
127,259
121,240
Investment securities gains (losses), net3,651
(1,965)(744)(995)(248)4,909
(110)(925)
Salaries and employee benefits(108,639)(107,004)(104,808)(106,859)(126,901)(123,836)(120,062)(122,128)
Other expense(72,622)(74,238)(72,281)(70,614)(68,273)(67,184)(69,717)(69,297)
Provision for loan losses(10,400)(7,263)(9,216)(9,439)(15,206)(10,963)(11,806)(12,463)
Income before income taxes104,671
100,092
101,350
94,892
135,492
139,181
137,198
119,915
Income taxes(32,297)(30,942)(31,542)(29,370)(28,214)(29,101)(28,899)(22,860)
Non-controlling interest(795)(605)85
(148)(398)(838)(328)83
Net income attributable to Commerce Bancshares, Inc.$71,579
$68,545
$69,893
$65,374
$106,880
$109,242
$107,971
$97,138
Net income per common share — basic*$.68
$.65
$.67
$.62
$.94
$.93
$.91
$.81
Net income per common share — diluted*$.68
$.65
$.66
$.62
$.93
$.93
$.91
$.81
Weighted average shares — basic*100,233
100,198
100,151
100,344
111,730
112,982
114,961
115,511
Weighted average shares — diluted*100,558
100,453
100,412
100,571
112,011
113,249
115,240
115,816
Year ended December 31, 2015For the Quarter Ended
Year ended December 31, 2018For the Quarter Ended
(In thousands, except per share data)12/31/20159/30/20156/30/20153/31/201512/31/20189/30/20186/30/20183/31/2018
Interest income$169,742
$169,115
$170,577
$152,982
$232,832
$224,751
$225,623
$205,995
Interest expense(7,255)(7,077)(6,920)(6,844)(20,612)(16,997)(14,664)(13,103)
Net interest income162,487
162,038
163,657
146,138
212,220
207,754
210,959
192,892
Non-interest income116,042
111,288
114,235
106,574
133,087
123,714
124,850
119,690
Investment securities gains (losses), net(1,480)(378)2,143
6,035
(7,129)4,306
(3,075)5,410
Salaries and employee benefits(102,098)(100,874)(99,655)(98,074)(120,517)(116,194)(115,589)(115,894)
Other expense(73,679)(70,528)(65,808)(65,771)(68,108)(68,865)(66,271)(66,383)
Provision for loan losses(9,186)(8,364)(6,757)(4,420)(12,256)(9,999)(10,043)(10,396)
Income before income taxes92,086
93,182
107,815
90,482
137,297
140,716
140,831
125,319
Income taxes(27,661)(27,969)(32,492)(28,468)(26,537)(26,647)(29,507)(23,258)
Non-controlling interest(715)(601)(970)(959)(1,108)(1,493)(994)(1,077)
Net income attributable to Commerce Bancshares, Inc.$63,710
$64,612
$74,353
$61,055
$109,652
$112,576
$110,330
$100,984
Net income per common share — basic*$.60
$.61
$.68
$.55
$.92
$.93
$.92
$.84
Net income per common share — diluted*$.60
$.60
$.68
$.55
$.91
$.94
$.91
$.84
Weighted average shares — basic*101,022
101,418
104,054
105,056
116,000
116,434
116,519
116,462
Weighted average shares — diluted*101,310
101,726
104,409
105,386
116,309
116,823
116,897
116,827
Year ended December 31, 2014For the Quarter Ended
Year ended December 31, 2017For the Quarter Ended
(In thousands, except per share data)12/31/20149/30/20146/30/20143/31/201412/31/20179/30/20176/30/20173/31/2017
Interest income$158,916
$161,811
$167,567
$159,998
$201,572
$194,244
$193,594
$187,997
Interest expense(6,987)(7,095)(7,074)(6,932)(11,564)(11,653)(10,787)(9,724)
Net interest income151,929
154,716
160,493
153,066
190,008
182,591
182,807
178,273
Non-interest income112,446
112,430
108,886
102,744
119,383
116,887
115,380
109,613
Investment securities gains (losses), net3,650
2,995
(2,558)10,037
27,209
(3,037)1,651
(772)
Salaries and employee benefits(99,526)(95,462)(94,849)(94,263)(115,741)(111,382)(108,829)(112,369)
Other expense(70,605)(66,522)(67,827)(67,816)(93,118)(67,835)(68,061)(67,008)
Provision for loan losses(4,664)(7,652)(7,555)(9,660)(12,654)(10,704)(10,758)(11,128)
Income before income taxes93,230
100,505
96,590
94,108
115,087
106,520
112,190
96,609
Income taxes(29,488)(31,484)(30,690)(29,987)(20,104)(32,294)(33,201)(24,907)
Non-controlling interest(1,017)(836)631
192
(628)338
(29)(198)
Net income attributable to Commerce Bancshares, Inc.$62,725
$68,185
$66,531
$64,313
$94,355
$74,564
$78,960
$71,504
Net income per common share — basic*$.57
$.62
$.61
$.58
$.78
$.61
$.65
$.59
Net income per common share — diluted*$.57
$.62
$.60
$.58
$.78
$.61
$.65
$.58
Weighted average shares — basic*104,937
104,852
108,272
109,711
116,445
116,455
116,405
116,191
Weighted average shares — diluted*105,316
105,306
108,717
110,199
116,839
116,844
116,803
116,650
* Restated for the 5% stock dividend distributed in 2016.2019.
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AVERAGE BALANCE SHEETS — AVERAGE RATES AND YIELDS
Years Ended December 31Years Ended December 31
2016 2015 20142019 2018 2017
(Dollars in thousands)Average BalanceInterest Income/ExpenseAverage Rates Earned/Paid Average BalanceInterest Income/ExpenseAverage Rates Earned/Paid Average BalanceInterest Income/ExpenseAverage Rates Earned/PaidAverage BalanceInterest Income/ExpenseAverage Rates Earned/Paid Average BalanceInterest Income/ExpenseAverage Rates Earned/Paid Average BalanceInterest Income/ExpenseAverage Rates Earned/Paid
ASSETS                
Loans:(A)
                
Business(B)
$4,652,526
$134,438
2.89% $4,186,101
$116,455
2.78% $3,919,421
$110,791
2.83%$5,214,158
$202,308
3.88 % $4,963,029
$184,837
3.72% $4,832,045
$154,681
3.20%
Real estate – construction and land778,822
27,452
3.52
 477,320
17,075
3.58
 418,702
15,826
3.78
909,367
49,702
5.47
 967,320
49,440
5.11
 881,879
37,315
4.23
Real estate – business2,440,955
89,305
3.66
 2,293,839
85,751
3.74
 2,300,855
88,206
3.83
2,859,008
127,635
4.46
 2,737,820
117,516
4.29
 2,694,620
102,009
3.79
Real estate – personal1,936,420
72,417
3.74
 1,899,234
71,666
3.77
 1,818,125
69,054
3.80
2,178,716
85,604
3.93
 2,093,802
80,365
3.84
 2,019,674
75,267
3.73
Consumer1,947,240
75,076
3.86
 1,829,830
72,625
3.97
 1,617,039
68,434
4.23
1,930,883
92,414
4.79
 2,010,826
89,074
4.43
 2,036,393
81,065
3.98
Revolving home equity417,514
14,797
3.54
 431,033
15,262
3.54
 426,720
16,188
3.79
358,474
18,204
5.08
 379,715
17,513
4.61
 398,611
15,516
3.89
Consumer credit card749,589
86,008
11.47
 746,503
86,162
11.54
 754,482
86,298
11.44
764,828
93,754
12.26
 768,789
92,269
12.00
 743,885
88,329
11.87
Overdrafts4,712


 5,416


 4,889


9,203


 4,778


 4,592


Total loans12,927,778
499,493
3.86
 11,869,276
464,996
3.92
 11,260,233
454,797
4.04
14,224,637
669,621
4.71
 13,926,079
631,014
4.53
 13,611,699
554,182
4.07
Loans held for sale25,710
1,317
5.12
 4,115
191
4.64
 


18,577
1,209
6.51
 19,493
1,298
6.66
 17,452
1,000
5.73
Investment securities:  
  
        
  
      
U.S. government & federal agency obligations735,081
15,628
2.13
 466,135
5,180
1.11
 497,271
13,750
2.77
851,124
20,968
2.46
 921,759
21,720
2.36
 914,961
19,697
2.15
Government-sponsored enterprise obligations591,785
13,173
2.23
 938,589
17,319
1.85
 794,752
13,211
1.66
191,406
4,557
2.38
 308,520
6,098
1.98
 452,422
7,321
1.62
State & municipal obligations(B)
1,753,727
63,261
3.61
 1,786,235
63,054
3.53
 1,715,493
61,593
3.59
1,220,958
38,362
3.14
 1,410,700
42,867
3.04
 1,720,723
62,073
3.61
Mortgage-backed securities3,460,821
82,888
2.40
 3,164,447
80,936
2.56
 2,981,225
80,229
2.69
4,594,576
123,806
2.69
 4,203,625
111,686
2.66
 3,784,602
89,623
2.37
Asset-backed securities2,418,118
35,346
1.46
 2,773,069
29,558
1.07
 2,834,013
24,976
.88
1,372,574
37,478
2.73
 1,455,690
34,223
2.35
 2,083,611
36,757
1.76
Other marketable securities(B)
336,968
9,481
2.81
 262,937
7,038
2.68
 150,379
3,928
2.61
Trading securities(B)
19,722
489
2.48
 20,517
562
2.74
 18,423
411
2.23
Non-marketable securities(B)
115,778
8,765
7.57
 111,380
9,540
8.57
 104,211
10,692
10.26
Other debt securities333,105
9,017
2.71
 340,458
8,912
2.62
 330,365
8,410
2.55
Trading debt securities(B)
29,450
886
3.01
 24,731
759
3.07
 21,929
583
2.66
Equity securities(B)
4,547
1,792
39.41
 26,459
11,816
44.66
 60,772
2,283
3.76
Other securities(B)
134,255
8,466
6.31
 114,438
12,412
10.85
 98,564
10,507
10.66
Total investment securities9,432,000
229,031
2.43
 9,523,309
213,187
2.24
 9,095,767
208,790
2.30
8,731,995
245,332
2.81
 8,806,380
250,493
2.84
 9,467,949
237,254
2.51
Federal funds sold and short-term securities purchased under agreements to resell12,660
78
.62
 16,184
60
.37
 31,817
101
.32
2,034
55
2.70
 27,026
519
1.92
 18,518
230
1.24
Long-term securities purchased under agreements to resell791,392
13,544
1.71
 1,002,053
13,172
1.31
 985,205
12,473
1.27
741,089
15,898
2.15
 696,438
15,881
2.28
 688,147
15,440
2.24
Interest earning deposits with banks188,581
973
.52
 206,115
528
.26
 220,876
555
.25
316,299
6,698
2.12
 319,948
6,233
1.95
 207,269
2,223
1.07
Total interest earning assets23,378,121
744,436
3.18
 22,621,052
692,134
3.06
 21,593,898
676,716
3.13
24,034,631
938,813
3.91
 23,795,364
905,438
3.81
 24,011,034
810,329
3.37
Allowance for loan losses(152,628)   (152,690)   (160,828)  (160,212)   (158,791)   (156,572)  
Unrealized gain on investment securities183,036
   146,854
   126,314
  
Unrealized gain (loss) on debt securities74,605
   (113,068)   45,760
  
Cash and due from banks381,822
   378,803
   382,207
  370,709
   360,732
   361,414
  
Land, buildings and equipment - net350,443
   359,773
   354,899
  380,350
   343,636
   345,639
  
Other assets415,677
   383,810
   376,433
  513,442
   438,362
   424,333
  
Total assets$24,556,471
   $23,737,602
   $22,672,923
  $25,213,525
   $24,666,235
   $25,031,608
  
LIABILITIES AND EQUITY                      
Interest bearing deposits:                
Savings$775,121
923
.12
 $729,311
876
.12
 $670,650
855
.13
$918,896
1,021
.11
 $867,150
973
.11
 $819,558
981
.12
Interest checking and money market10,285,288
13,443
.13
 9,752,794
12,498
.13
 9,477,947
12,667
.13
10,607,224
38,691
.36
 10,817,169
26,830
.25
 10,517,741
16,328
.16
Time open & C.D.’s of less than $100,000749,261
2,809
.37
 832,343
3,236
.39
 935,387
4,137
.44
Time open & C.D.’s of $100,000 and over1,471,610
8,545
.58
 1,224,402
6,051
.49
 1,372,509
5,926
.43
Certificates of deposit of less than $100,000610,807
6,368
1.04
 603,137
3,215
.53
 676,272
2,645
.39
Certificates of deposit of $100,000 and over1,396,760
26,945
1.93
 1,114,825
14,658
1.31
 1,404,960
10,859
.77
Total interest bearing deposits13,281,280
25,720
.19
 12,538,850
22,661
.18
 12,456,493
23,585
.19
13,533,687
73,025
.54
 13,402,281
45,676
.34
 13,418,531
30,813
.23
Borrowings:                
Federal funds purchased and securities sold under agreements to repurchase1,266,093
3,315
.26
 1,654,860
1,861
.11
 1,257,660
1,019
.08
1,822,098
29,415
1.61
 1,514,144
19,655
1.30
 1,462,387
9,829
.67
Other borrowings171,255
3,968
2.32
 103,884
3,574
3.44
 104,896
3,484
3.32
43,919
952
2.17
 1,747
45
2.58
 87,696
3,086
3.52
Total borrowings1,437,348
7,283
.51
 1,758,744
5,435
.31
 1,362,556
4,503
.33
1,866,017
30,367
1.63
 1,515,891
19,700
1.30
 1,550,083
12,915
.83
Total interest bearing liabilities14,718,628
33,003
.22% 14,297,594
28,096
.20% 13,819,049
28,088
.20%15,399,704
103,392
.67 % 14,918,172
65,376
.44% 14,968,614
43,728
.29%
Non-interest bearing deposits7,049,633
   6,786,741
   6,339,183
  6,376,204
   6,728,971
   7,176,255
  
Other liabilities292,145
   280,231
   225,554
  360,587
   247,520
   250,510
  
Equity2,496,065
   2,373,036
   2,289,137
  3,077,030
   2,771,572
   2,636,229
  
Total liabilities and equity$24,556,471


  $23,737,602
   $22,672,923
  $25,213,525


  $24,666,235
   $25,031,608
  
Net interest margin (T/E) $711,433
   $664,038
   $648,628
  $835,421
   $840,062
   $766,601
 
Net yield on interest earning assets 3.04%  2.94%  3.00% 3.48 %  3.53%  3.19%
Percentage increase (decrease) in net interest margin (T/E) compared to the prior year 7.14%  2.38%  .42% (.55)%  9.58%  7.75%
(A)Loans on non-accrual status are included in the computation of average balances. Included in interest income above are loan fees and late charges, net of amortization of deferred loan origination fees and costs, which are immaterial. Credit card income from merchant discounts and net interchange fees are not included in loan income.




AVERAGE BALANCE SHEETS — AVERAGE RATES AND YIELDS
tableTable of contents


             
             
Years Ended December 31
2013 2012 2011  
Average Balance
Interest Income/Expense
Average Rates Earned/Paid
 Average BalanceInterest Income/ExpenseAverage Rates Earned/Paid Average BalanceInterest Income/ExpenseAverage Rates Earned/Paid Average Balance Five Year Compound Growth Rate
             
             
$3,366,564
$102,847
3.05 % $2,962,699
$102,013
3.44 % $2,910,668
$104,624
3.59% 9.83%
378,896
15,036
3.97
 356,425
15,146
4.25
 419,905
18,831
4.48
 13.15
2,251,113
92,555
4.11
 2,193,271
98,693
4.50
 2,117,031
101,988
4.82
 2.89
1,694,955
66,353
3.91
 1,503,357
65,642
4.37
 1,433,869
69,048
4.82
 6.19
1,437,270
67,299
4.68
 1,180,538
66,402
5.62
 1,118,700
70,127
6.27
 11.72
424,358
16,822
3.96
 446,204
18,586
4.17
 468,718
19,952
4.26
 (2.29)
752,478
84,843
11.28
 730,697
85,652
11.72
 746,724
84,479
11.31
 .08
6,020


 6,125


 6,953


 (7.49)
10,311,654
445,755
4.32
 9,379,316
452,134
4.82
 9,222,568
469,049
5.09
 6.99
4,488
176
3.92
 9,688
361
3.73
 47,227
1,115
2.36
 (11.45)
             
401,162
8,775
2.19
 332,382
12,260
3.69
 357,861
17,268
4.83
 15.48
499,947
8,658
1.73
 306,676
5,653
1.84
 253,020
5,781
2.28
 18.52
1,617,814
58,522
3.62
 1,376,872
54,056
3.93
 1,174,751
51,988
4.43
 8.34
3,187,648
87,523
2.75
 3,852,616
107,527
2.79
 3,556,106
114,405
3.22
 (.54)
3,061,415
27,475
.90
 2,925,249
31,940
1.09
 2,443,901
30,523
1.25
 (.21)
182,323
5,625
3.09
 139,499
6,556
4.70
 171,409
8,455
4.93
 14.48
20,986
472
2.25
 25,107
637
2.54
 20,011
552
2.76
 (.29)
116,557
12,226
10.49
 118,879
12,558
10.56
 107,501
8,283
7.71
 1.49
9,087,852
209,276
2.30
 9,077,280
231,187
2.55
 8,084,560
237,255
2.93
 3.13
24,669
106
.43
 16,393
82
.50
 10,690
55
.51
 3.44
1,174,589
21,119
1.80
 892,624
19,174
2.15
 768,904
13,455
1.75
 .58
155,885
387
.25
 135,319
339
.25
 194,176
487
.25
 (.58)
20,759,137
676,819
3.26
 19,510,620
703,277
3.60
 18,328,125
721,416
3.94
 4.99
(166,846)   (178,934)   (191,311)   (4.42)
157,910
   257,511
   162,984
   2.35
382,500
   369,020
   348,875
   1.82
357,544
   357,336
   377,200
   (1.46)
383,739
   385,125
   378,642
   1.88
$21,873,984
   $20,700,678
   $19,404,515
   4.82
             
             
$625,517
766
.12
 $574,336
802
.14
 $525,371
852
.16
 8.09
9,059,524
13,589
.15
 8,430,559
17,880
.21
 7,702,901
25,004
.32
 5.95
1,034,991
6,002
.58
 1,117,236
7,918
.71
 1,291,165
11,352
.88
 (10.31)
1,380,003
6,383
.46
 1,181,426
7,174
.61
 1,409,740
9,272
.66
 .86
12,100,035
26,740
.22
 11,303,557
33,774
.30
 10,929,177
46,480
.43
 3.98
             
1,294,691
809
.06
 1,185,978
808
.07
 1,035,007
1,741
.17
 4.11
103,901
3,364
3.24
 108,916
3,481
3.20
 112,107
3,680
3.28
 8.84
1,398,592
4,173
.30
 1,294,894
4,289
.33
 1,147,114
5,421
.47
 4.61
13,498,627
30,913
.23 % 12,598,451
38,063
.30 % 12,076,291
51,901
.43% 4.04
5,961,116
   5,522,991
   4,742,033
   8.25
237,130
   334,684
   476,249
   (9.31)
2,177,111
   2,244,552
   2,109,942
   3.42
$21,873,984
   $20,700,678
   $19,404,515
   4.82%
 $645,906
   $665,214
   $669,515
   
  3.11 %   3.41 %   3.65%  
  (2.90)%   (.64)%   .51%  
             
             
Years Ended December 31
2016 2015 2014  
Average Balance
Interest Income/Expense
Average Rates Earned/Paid
 Average BalanceInterest Income/ExpenseAverage Rates Earned/Paid Average BalanceInterest Income/ExpenseAverage Rates Earned/Paid Average Balance Five Year Compound Growth Rate
             
             
$4,652,526
$134,438
2.89% $4,186,101
$116,455
2.78% $3,919,421
$110,791
2.83% 5.87 %
778,822
27,452
3.52
 477,320
17,075
3.58
 418,702
15,826
3.78
 16.78
2,440,955
89,305
3.66
 2,293,839
85,751
3.74
 2,300,855
88,206
3.83
 4.44
1,936,420
72,417
3.74
 1,899,234
71,666
3.77
 1,818,125
69,054
3.80
 3.68
1,947,240
75,076
3.86
 1,829,830
72,625
3.97
 1,617,039
68,434
4.23
 3.61
417,514
14,797
3.54
 431,033
15,262
3.54
 426,720
16,188
3.79
 (3.43)
749,589
86,008
11.47
 746,503
86,162
11.54
 754,482
86,298
11.44
 .27
4,712


 5,416


 4,889


 13.49
12,927,778
499,493
3.86
 11,869,276
464,996
3.92
 11,260,233
454,797
4.04
 4.78
25,710
1,317
5.12
 4,115
191
4.64
 


 
             
735,081
15,628
2.13
 466,135
5,180
1.11
 497,271
13,750
2.77
 11.35
591,785
13,173
2.23
 938,589
17,319
1.85
 794,752
13,211
1.66
 (24.78)
1,753,727
63,261
3.61
 1,786,235
63,054
3.53
 1,715,493
61,593
3.59
 (6.58)
3,460,821
82,888
2.40
 3,164,447
80,936
2.56
 2,981,225
80,229
2.69
 9.04
2,418,118
35,346
1.46
 2,773,069
29,558
1.07
 2,834,013
24,976
.88
 (13.50)
331,289
8,382
2.53
 255,558
6,191
2.42
 141,266
3,287
2.33
 18.72
19,722
489
2.48
 20,517
562
2.74
 18,423
411
2.23
 9.84
47,763
2,208
4.62
 45,200
1,805
3.99
 48,847
1,448
2.96
 (37.80)
112,888
7,656
6.78
 108,061
8,582
7.94
 100,399
9,885
9.85
 5.98
9,471,194
229,031
2.42
 9,557,811
213,187
2.23
 9,131,689
208,790
2.29
 (.89)
12,660
78
.62
 16,184
60
.37
 31,817
101
.32
 (42.30)
791,392
13,544
1.71
 1,002,053
13,172
1.31
 985,205
12,473
1.27
 (5.54)
188,581
973
.52
 206,115
528
.26
 220,876
555
.25
 7.45
23,417,315
744,436
3.18
 22,655,554
692,134
3.06
 21,629,820
676,716
3.13
 2.13
(152,628)   (152,690)   (160,828)   (.08)
143,842
   112,352
   90,392
   (3.77)
381,822
   378,803
   382,207
   (.61)
350,443
   359,773
   354,899
   1.39
415,677
   383,810
   376,433
   6.40
$24,556,471
   $23,737,602
   $22,672,923
   2.15
             
             
$775,121
923
.12
 $729,311
876
.12
 $670,650
855
.13
 6.50
10,285,288
13,443
.13
 9,752,794
12,498
.13
 9,477,947
12,667
.13
 2.28
749,261
2,809
.37
 832,343
3,236
.39
 935,387
4,137
.44
 (8.17)
1,471,610
8,545
.58
 1,224,402
6,051
.49
 1,372,509
5,926
.43
 .35
13,281,280
25,720
.19
 12,538,850
22,661
.18
 12,456,493
23,585
.19
 1.67
             
1,266,093
3,315
.26
 1,654,860
1,861
.11
 1,257,660
1,019
.08
 7.70
171,255
3,968
2.32
 103,884
3,574
3.44
 104,896
3,484
3.32
 (15.98)
1,437,348
7,283
.51
 1,758,744
5,435
.31
 1,362,556
4,503
.33
 6.49
14,718,628
33,003
.22% 14,297,594
28,096
.20% 13,819,049
28,088
.20% 2.19
7,049,633
   6,786,741
   6,339,183
   .12
292,145
   280,231
   225,554
   9.84
2,496,065
   2,373,036
   2,289,137
   6.09
$24,556,471
   $23,737,602
   $22,672,923
   2.15 %
 $711,433
   $664,038
   $648,628
   
  3.04%   2.93%   3.00%  
  7.14%   2.38%   .42%  
(B)Interest income and yields are presented on a fully-taxable equivalent basis using the Federal statutorya federal income tax rate.rate of 21% in 2019 and 2018, and 35% in prior periods. Loan interest income includes tax free loan income (categorized as business loan income) which includes tax equivalent adjustments of $6,282,000 in 2019, $5,931,000 in 2018, $10,357,000 in 2017, $9,537,000 in 2016, $8,332,000 in 2015 and $7,640,000 in 2014, $6,673,000 in 2013, $5,803,000 in 2012, and    $5,538,000 in 2011.2014. Investment securities interest income includes tax equivalent adjustments of $7,845,000 in 2019, $10,306,000 in 2018, $22,565,000 in 2017, $21,847,000 in 2016, $21,386,000 in 2015 and $20,784,000 in 2014, $19,861,000 in 2013, $19,505,000 in 2012, and $17,907,000 in 2011 .2014. These adjustments relate to state and municipal obligations, other marketable securities, trading securities, equity securities, and non-marketableother securities.


tableTable of contents


QUARTERLY AVERAGE BALANCE SHEETS — AVERAGE RATES AND YIELDS
Year ended December 31, 2016Year ended December 31, 2019
Fourth Quarter Third Quarter Second Quarter First QuarterFourth Quarter Third Quarter Second Quarter First Quarter
(Dollars in millions)Average BalanceAverage Rates Earned/Paid Average BalanceAverage Rates Earned/Paid  Average BalanceAverage Rates Earned/Paid Average BalanceAverage Rates Earned/PaidAverage BalanceAverage Rates Earned/Paid Average BalanceAverage Rates Earned/Paid  Average BalanceAverage Rates Earned/Paid Average BalanceAverage Rates Earned/Paid
ASSETS                      
Loans:                      
Business(A)
$4,731
2.91% $4,695
2.87% $4,692
2.90% $4,492
2.87%$5,362
3.59% $5,265
3.85% $5,142
4.02% $5,086
4.07%
Real estate – construction and land821
3.64
 821
3.48
 789
3.46
 683
3.51
901
5.05
 920
5.46
 909
5.63
 907
5.73
Real estate – business2,559
3.61
 2,432
3.63
 2,389
3.69
 2,382
3.70
2,820
4.22
 2,883
4.42
 2,869
4.60
 2,864
4.61
Real estate – personal1,986
3.69
 1,944
3.73
 1,906
3.76
 1,909
3.77
2,284
3.85
 2,175
3.91
 2,135
3.97
 2,119
4.00
Consumer1,978
3.85
 1,948
3.91
 1,928
3.80
 1,935
3.87
1,962
4.76
 1,924
4.88
 1,908
4.77
 1,929
4.73
Revolving home equity415
3.50
 412
3.56
 413
3.59
 429
3.52
348
4.76
 354
5.17
 362
5.20
 371
5.17
Consumer credit card758
11.38
 750
11.56
 738
11.54
 752
11.42
749
12.11
 763
12.42
 766
12.33
 781
12.18
Overdrafts6

 5

 4

 5

18

 9

 5

 4

Total loans13,254
3.85
 13,007
3.86
 12,859
3.86
 12,587
3.89
14,444
4.47
 14,293
4.71
 14,096
4.82
 14,061
4.85
Loans held for sale11
5.77
 27
5.00
 56
4.95
 9
5.80
15
5.32
 20
6.15
 21
6.98
 18
7.38
Investment securities:    
 
   
 
   
 
    
 
   
 
   
 
U.S. government & federal agency obligations812
2.18
 726
2.43
 698
3.48
 703
.40
826
2.16
 824
2.36
 844
4.66
 910
.78
Government-sponsored enterprise obligations446
1.54
 482
2.24
 666
3.03
 777
1.93
185
2.17
 182
2.69
 200
2.32
 199
2.35
State & municipal obligations(A)
1,784
3.57
 1,748
3.60
 1,764
3.60
 1,719
3.66
1,208
3.05
 1,172
3.14
 1,222
3.18
 1,283
3.19
Mortgage-backed securities3,657
2.40
 3,366
2.38
 3,394
2.36
 3,425
2.45
4,686
2.72
 4,713
2.61
 4,615
2.70
 4,360
2.76
Asset-backed securities2,417
1.52
 2,341
1.48
 2,378
1.45
 2,537
1.39
1,258
2.62
 1,298
2.80
 1,412
2.79
 1,526
2.70
Other marketable securities(A)
333
2.95
 335
2.74
 338
2.77
 342
2.79
Trading securities(A)
22
2.40
 18
2.42
 21
2.27
 18
2.87
Non-marketable securities(A)
105
5.42
 114
10.24
 116
8.03
 128
6.54
Other debt securities331
2.82
 334
2.63
 331
2.68
 336
2.69
Trading debt securities(A)
33
2.81
 30
2.91
 30
3.14
 25
3.24
Equity securities(A)
4
49.40
 5
35.67
 5
35.97
 5
37.55
Other securities(A)
142
6.58
 135
6.19
 130
6.69
 130
5.73
Total investment securities9,576
2.39
 9,130
2.49
 9,375
2.58
 9,649
2.26
8,673
2.78
 8,693
2.76
 8,789
3.04
 8,774
2.66
Federal funds sold and short-term securities purchased under agreements to resell8
.72
 13
.61
 12
.64
 17
.56
1
2.22
 1
2.57
 2
2.76
 5
2.79
Long-term securities purchased under agreements to resell725
1.86
 766
1.73
 825
1.64
 850
1.64
850
2.26
 713
2.01
 700
2.11
 700
2.18
Interest earning deposits with banks201
.56
 208
.51
 125
.49
 220
.49
390
1.61
 227
2.17
 332
2.40
 317
2.42
Total interest earning assets23,775
3.17
 23,151
3.22
 23,252
3.25
 23,332
3.10
24,373
3.75
 23,947
3.90
 23,940
4.05
 23,875
3.93
Allowance for loan losses(154)  (154)  (152)  (151) (160)  (160)  (161)  (159) 
Unrealized gain on investment securities156
  235
  192
  149
 
Unrealized gain (loss) on debt securities150
  153
  42
  (49) 
Cash and due from banks372
  362
  372
  421
 379
  367
  369
  367
 
Land, buildings and equipment – net346
  348
  351
  357
 387
  380
  378
  376
 
Other assets436
  442
  390
  395
 549
  545
  504
  454
 
Total assets$24,931
  $24,384
  $24,405
  $24,503
 $25,678
  $25,232
  $25,072
  $24,864
 
LIABILITIES AND EQUITY                      
Interest bearing deposits:                      
Savings$773
.12
 $779
.12
 $787
.11
 $761
.12
$924
.11
 $925
.11
 $930
.11
 $896
.11
Interest checking and money market10,512
.13
 10,211
.13
 10,288
.13
 10,129
.13
10,619
.35
 10,409
.38
 10,643
.38
 10,763
.35
Time open & C.D.’s under $100,000723
.37
 741
.37
 759
.38
 775
.38
Time open & C.D.’s $100,000 & over1,334
.60
 1,434
.61
 1,636
.58
 1,484
.54
Certificates of deposit under $100,000627
1.16
 620
1.11
 605
1.01
 590
.87
Certificates of deposit $100,000 & over1,434
1.79
 1,504
1.99
 1,378
2.02
 1,268
1.92
Total interest bearing deposits13,342
.19
 13,165
.20
 13,470
.20
 13,149
.19
13,604
.52
 13,458
.58
 13,556
.55
 13,517
.51
Borrowings:                      
Federal funds purchased and securities sold under agreements to repurchase1,285
.30
 1,164
.25
 1,212
.24
 1,404
.25
1,837
1.20
 1,885
1.74
 1,794
1.80
 1,772
1.72
Other borrowings101
3.54
 103
3.51
 105
3.49
 378
1.33
94
2.05
 77
2.33
 2
1.52
 1
1.62
Total borrowings1,386
.54
 1,267
.51
 1,317
.50
 1,782
.48
1,931
1.25
 1,962
1.76
 1,796
1.80
 1,773
1.72
Total interest bearing liabilities14,728
.22% 14,432
.22% 14,787
.22% 14,931
.23%15,535
.61% 15,420
.73% 15,352
.70% 15,290
.65%
Non-interest bearing deposits7,308
  7,096
  6,886
  6,906
 6,553
  6,290
  6,336
  6,325
 
Other liabilities347
  306
  260
  254
 459
  391
  307
  283
 
Equity2,548
  2,550
  2,472
  2,412
 3,131
  3,131
  3,077
  2,966
 
Total liabilities and equity$24,931
  $24,384
 
 $24,405
 
 $24,503
 
$25,678
  $25,232
 
 $25,072
 
 $24,864
 
Net interest margin (T/E)$181
  $179
 
 $180
 
 $171
 
$206
  $207
 
 $215
 
 $207
 
Net yield on interest earning assets 3.03%  
3.08%  3.11%  2.95% 3.36%  
3.43%  3.61%  3.52%
(A)
Includes tax equivalent calculations.

tableTable of contents


QUARTERLY AVERAGE BALANCE SHEETS — AVERAGE RATES AND YIELDS
Year ended December 31, 2015Year ended December 31, 2018
Fourth Quarter Third Quarter Second Quarter First QuarterFourth Quarter Third Quarter Second Quarter First Quarter
(Dollars in millions)Average BalanceAverage Rates Earned/Paid Average BalanceAverage Rates Earned/Paid Average BalanceAverage Rates Earned/Paid Average BalanceAverage Rates Earned/PaidAverage BalanceAverage Rates Earned/Paid Average BalanceAverage Rates Earned/Paid Average BalanceAverage Rates Earned/Paid Average BalanceAverage Rates Earned/Paid
ASSETS                      
Loans:                      
Business(A)
$4,352
2.78% $4,222
2.73% $4,135
2.79% $4,032
2.82%$5,030
3.93% $4,925
3.80% $4,962
3.69% $4,934
3.48%
Real estate – construction and land584
3.41
 476
3.52
 432
3.65
 415
3.81
953
5.47
 992
5.21
 972
5.06
 952
4.69
Real estate – business2,320
3.68
 2,285
3.71
 2,288
3.83
 2,282
3.73
2,758
4.53
 2,733
4.35
 2,727
4.22
 2,734
4.06
Real estate – personal1,916
3.76
 1,911
3.73
 1,891
3.77
 1,877
3.83
2,122
3.87
 2,111
3.83
 2,079
3.84
 2,062
3.80
Consumer1,909
3.91
 1,862
4.00
 1,816
3.92
 1,731
4.05
1,962
4.62
 1,985
4.46
 2,026
4.39
 2,072
4.25
Revolving home equity430
3.44
 434
3.50
 430
3.60
 430
3.63
374
4.98
 374
4.72
 378
4.51
 393
4.25
Consumer credit card757
11.23
 746
11.59
 734
11.74
 749
11.62
788
11.91
 775
11.99
 754
12.05
 758
12.06
Overdrafts6

 5

 5

 6

5

 5

 4

 5

Total loans12,274
3.85
 11,941
3.89
 11,731
3.95
 11,522
3.99
13,992
4.72
 13,900
4.59
 13,902
4.49
 13,910
4.33
Loans held for sale6
5.40
 4
4.26
 4
3.94
 2
4.65
18
6.59
 18
6.87
 22
6.72
 19
6.45
Investment securities: 
 
  
 
  
 
  
  
 
  
 
  
 
  
 
U.S. government & federal agency obligations581
.17
 403
4.39
 425
6.09
 456
(5.32)923
1.90
 925
2.23
 924
3.18
 916
2.12
Government-sponsored enterprise obligations824
1.89
 888
1.77
 988
1.82
 1,058
1.90
215
2.24
 262
2.10
 354
1.88
 406
1.84
State & municipal obligations(A)
1,780
3.64
 1,806
3.44
 1,799
3.49
 1,759
3.55
1,361
3.06
 1,376
2.98
 1,395
3.06
 1,513
3.06
Mortgage-backed securities3,336
2.54
 3,218
2.47
 3,161
2.61
 2,938
2.62
4,380
2.75
 4,434
2.65
 4,067
2.60
 3,926
2.62
Asset-backed securities2,575
1.25
 2,547
1.15
 2,839
1.03
 3,140
.88
1,519
2.55
 1,427
2.42
 1,407
2.32
 1,469
2.11
Other marketable securities(A)
337
2.83
 302
2.65
 249
2.61
 161
2.50
Trading securities(A)
23
2.65
 22
2.72
 20
2.86
 17
2.74
Non-marketable securities(A)
114
8.19
 114
8.28
 110
8.90
 107
8.94
Other debt securities340
2.60
 340
2.59
 340
2.63
 342
2.65
Trading debt securities(A)
26
3.21
 24
3.13
 26
3.15
 22
2.73
Equity securities(A)
4
39.92
 4
32.69
 47
89.68
 51
3.64
Other securities(A)
128
15.51
 120
13.00
 109
6.68
 101
6.73
Total investment securities9,570
2.27
 9,300
2.39
 9,591
2.45
 9,636
1.84
8,896
2.86
 8,912
2.76
 8,669
3.19
 8,746
2.58
Federal funds sold and short-term securities purchased under agreements to resell19
.32
 21
.40
 13
.47
 12
.30
14
2.56
 13
2.10
 37
1.93
 44
1.65
Long-term securities purchased under agreements to resell902
1.40
 1,008
1.29
 1,050
1.40
 1,050
1.18
700
2.31
 686
2.26
 700
2.17
 700
2.38
Interest earning deposits with banks178
.28
 161
.25
 198
.25
 289
.25
353
2.28
 299
1.96
 354
1.80
 274
1.69
Total interest earning assets22,949
3.07
 22,435
3.12
 22,587
3.16
 22,511
2.89
23,973
3.92
 23,828
3.80
 23,684
3.90
 23,693
3.59
Allowance for loan losses(151)  (151)  (153)  (156) (159)  (159)  (159)  (159) 
Unrealized gain on investment securities130
  119
  170
  169
 
Unrealized loss on debt securities(166)  (119)  (122)  (43) 
Cash and due from banks379
  367
  381
  389
 365
  357
  357
  364
 
Land, buildings and equipment – net358
  359
  361
  362
 343
  344
  343
  345
 
Other assets383
  380
  394
  377
 452
  445
  419
  437
 
Total assets$24,048
  $23,509
  $23,740
  $23,652
 $24,808
  $24,696
  $24,522
  $24,637
 
LIABILITIES AND EQUITY                      
Interest bearing deposits:                      
Savings$737
.12
 $739
.13
 $739
.11
 $702
.12
$871
.11
 $877
.11
 $881
.11
 $839
.12
Interest checking and money market9,805
.13
 9,620
.13
 9,759
.13
 9,829
.13
10,839
.30
 10,840
.26
 10,850
.23
 10,738
.20
Time open & C.D.’s under $100,000797
.37
 821
.38
 845
.39
 868
.41
Time open & C.D.’s $100,000 & over1,220
.51
 1,171
.53
 1,227
.49
 1,280
.45
Certificates of deposit under $100,000585
.70
 594
.56
 609
.46
 625
.43
Certificates of deposit $100,000 & over1,091
1.61
 1,100
1.41
 1,135
1.23
 1,134
1.02
Total interest bearing deposits12,559
.18
 12,351
.18
 12,570
.18
 12,679
.18
13,386
.41
 13,411
.35
 13,475
.32
 13,336
.28
Borrowings:                      
Federal funds purchased and securities sold under agreements to repurchase1,707
.14
 1,677
.11
 1,675
.10
 1,558
.10
1,656
1.60
 1,500
1.33
 1,339
1.18
 1,560
1.04
Other borrowings104
3.47
 104
3.43
 104
3.44
 104
3.43
1
2.67
 2
2.60
 3
2.52
 2
2.54
Total borrowings1,811
.33
 1,781
.31
 1,779
.30
 1,662
.30
1,657
1.60
 1,502
1.33
 1,342
1.19
 1,562
1.04
Total interest bearing liabilities14,370
.20% 14,132
.20% 14,349
.19% 14,341
.19%15,043
.54% 14,913
.45% 14,817
.40% 14,898
.36%
Non-interest bearing deposits6,996
  6,782
 
 6,745
 
 6,621
 
6,667
  6,678
  6,749
  6,825
 
Other liabilities296
  251
 
 261
 
 314
 
265
  296
  228
  199
 
Equity2,386
  2,344
 
 2,385
 
 2,376
 
2,833
  2,809
  2,728
  2,715
 
Total liabilities and equity$24,048
  $23,509
 
 $23,740
 
 $23,652
 
$24,808
  $24,696
  $24,522
  $24,637
 
Net interest margin (T/E)$170
  $170
 
 $171
 
 $153
 
$216
  $211
  $216
  $197
 
Net yield on interest earning assets 2.94%  3.00%  3.04%  2.76% 3.58%  3.52%  3.65%  3.37%
(A)
Includes tax equivalent calculations.
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Item 7a.QUANTITATIVE AND QUALITATIVE DISCLOSURES ABOUT MARKET RISK
The information required by this item is set forth on pages 44 through 45disclosed within the Interest Rate Sensitivity section of Management’s Discussion and Analysis of Financial Condition and Results of Operations.


Item 8.FINANCIAL STATEMENTS AND SUPPLEMENTARY DATA


REPORT OF INDEPENDENT REGISTERED PUBLIC ACCOUNTING FIRMReport of Independent Registered Public Accounting Firm


TheTo the Shareholders and Board of Directors and Stockholders
Commerce Bancshares, Inc.:


Opinion on the Consolidated Financial Statements
We have audited the accompanying consolidated balance sheets of Commerce Bancshares, Inc. and subsidiaries (the Company) as of December 31, 20162019 and 2015, and2018, the related consolidated statements of income, comprehensive income, cash flows, and changes in equity for each of the years in the three-year period ended December 31, 2016. 2019, and the related notes (collectively, the consolidated financial statements). In our opinion, the consolidated financial statements present fairly, in all material respects, the financial position of the Company as of December 31, 2019 and 2018, and the results of its operations and its cash flows for each of the years in the three-year period ended December 31, 2019, in conformity with U.S. generally accepted accounting principles.

We also have audited, in accordance with the standards of the Public Company Accounting Oversight Board (United States) (PCAOB), the Company’s internal control over financial reporting as of December 31, 2019, based on criteria established in Internal Control - Integrated Framework (2013) issued by the Committee of Sponsoring Organizations of the Treadway Commission, and our report dated February 25, 2020 expressed an unqualified opinion on the effectiveness of the Company’s internal control over financial reporting.

Basis for Opinion
These consolidated financial statements are the responsibility of the Company’s management. Our responsibility is to express an opinion on these consolidated financial statements based on our audits. We are a public accounting firm registered with the PCAOB and are required to be independent with respect to the Company in accordance with the U.S. federal securities laws and the applicable rules and regulations of the Securities and Exchange Commission and the PCAOB.


We conducted our audits in accordance with the standards of the Public Company Accounting Oversight Board (United States).PCAOB. Those standards require that we plan and perform the audit to obtain reasonable assurance about whether the consolidated financial statements are free of material misstatement. An audit includesmisstatement, whether due to error or fraud. Our audits included performing procedures to assess the risks of material misstatement of the consolidated financial statements, whether due to error or fraud, and performing procedures that respond to those risks. Such procedures included examining, on a test basis, evidence supportingregarding the amounts and disclosures in the consolidated financial statements. An auditOur audits also includes assessingincluded evaluating the accounting principles used and significant estimates made by management, as well as evaluating the overall presentation of the consolidated financial statement presentation.statements. We believe that our audits provide a reasonable basis for our opinion.


In our opinion,Critical Audit Matter
The critical audit matter communicated below is a matter arising from the current period audit of the consolidated financial statements referredthat was communicated or required to above present fairly,be communicated to the audit committee and that: (1) relates to accounts or disclosures that are material to the consolidated financial statements and (2) involved our especially challenging, subjective, or complex judgment. The communication of a critical audit matter does not alter in all material respects,any way our opinion on the consolidated financial positionstatements, taken as a whole, and we are not, by communicating the critical audit matter below, providing a separate opinion on the critical audit matter or on the accounts or disclosures to which it relates.
Assessment of Commerce Bancshares, Inc.the allowance for loan losses related to loans collectively evaluated for impairment
As discussed in Notes 1 and subsidiaries2 to the consolidated financial statements, the Company’s allowance for loan losses related to loans collectively evaluated for impairment (ASC 450 ALL) was $157.9 million of a total allowance for loan losses of $160.7 million as of December 31, 20162019, or 1.07% of total loans. The Company estimated the ASC 450 ALL using a historical loss methodology utilizing a loss emergence period, which is applied to loans based on loan risk ratings. Such amounts are adjusted for certain qualitative factors which include an evaluation of the performance and 2015,status of loans, current loan portfolio composition and characteristics, trends in delinquencies, portfolio risk ratings, levels of non-performing assets, and prevailing regional and national economic and business conditions.
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We identified the assessment of the ASC 450 ALL as a critical audit matter because it involved significant measurement uncertainty requiring complex auditor judgment, and knowledge and experience in the industry. In addition, auditor judgment was required to evaluate the sufficiency of audit evidence obtained. This assessment encompassed the evaluation of the process used to estimate the ASC 450 ALL, including the following key factors and assumptions (1) historical losses in the Company’s portfolio over time, (2) an estimate of the length of time between a specific loss event and when the first loss is identified (known as the estimated loss emergence period), and (3) loan risk ratings; and the resultsdevelopment and evaluation of their operationsqualitative adjustments.
The primary procedures we performed to address the critical audit matter included the following. We tested certain internal controls related to the Company’s ASC 450 ALL process, including controls related to the (1) development and their cash flows for eachapproval of the yearsASC 450 ALL methodology, (2) determination of the key factors and assumptions used to estimate the ASC 450 ALL, (3) determination of qualitative adjustments, and (4) analysis of the ASC 450 ALL results, trends, and ratios. We evaluated the Company’s process to develop the ASC 450 ALL estimate by testing certain sources of data, factors, and assumptions, and considered the relevance and reliability of such data, factors, and assumptions. We evaluated that the historical losses in the three-yearCompany’s portfolio are representative of the credit characteristics of the current portfolio. We tested the estimated loss emergence period ended December 31, 2016,based on historical loss data, including the relevance of the parameters used in conformitythe estimate. We involved credit risk professionals with specialized industry knowledge and experience, who assisted in:
evaluating the Company’s ASC 450 ALL methodology for compliance with U.S. generally accepted accounting principles.principles,

We also have audited, in accordance withassessing the standardsstructured process for the determination of the Public Company Accounting Oversight Board (United States),magnitude of the qualitative adjustments,
evaluating the qualitative factors and the effect of those factors on the ASC 450 ALL compared with relevant credit factors and consistency with credit trends, and
testing individual loan grades for a selection of commercial loans by evaluating the financial performance of the borrower and the underlying collateral.
We evaluated the collective results of the procedures performed to assess the sufficiency of the audit evidence obtained related to the Company’s internal control over financial reportingASC 450 ALL.

kpmga01a01a05.gif

We have served as of December 31, 2016, based on criteria established in Internal Control - Integrated Framework (2013) issued by the Committee of Sponsoring Organizations of the Treadway Commission (COSO), and our report dated February 23, 2017 expressed an unqualified opinion on the effectiveness of the Company’s internal control over financial reporting.

                        auditor since 1971.
Kansas City, Missouri
February 23, 201725, 2020




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Commerce Bancshares, Inc. and Subsidiaries
CONSOLIDATED BALANCE SHEETS
December 31December 31
2016201520192018
(In thousands)(In thousands)
ASSETS  
Loans$13,412,736
$12,436,692
$14,737,817
$14,140,298
Allowance for loan losses(155,932)(151,532)(160,682)(159,932)
Net loans13,256,804
12,285,160
14,577,135
13,980,366
Loans held for sale (including $9,263,000 and $4,981,000 of residential mortgage loans carried at fair value at December 31, 2016 and 2015, respectively)14,456
7,607
Loans held for sale (including $9,181,000 and $13,529,000 of residential mortgage loans carried at fair value at December 31, 2019 and 2018, respectively)13,809
20,694
Investment securities:  
Available for sale ($568,553,000 and $568,257,000 pledged at December 31, 2016 and
2015, respectively, to secure swap and repurchase agreements)
9,649,203
9,777,004
Trading22,225
11,890
Non-marketable99,558
112,786
Available for sale debt ($204,942,000 and $463,325,000 pledged at December 31, 2019 and
2018, respectively, to secure swap and repurchase agreements)
8,571,626
8,538,041
Trading debt28,161
27,059
Equity4,209
4,409
Other137,892
129,157
Total investment securities9,770,986
9,901,680
8,741,888
8,698,666
Federal funds sold and short-term securities purchased under agreements to resell15,470
14,505

3,320
Long-term securities purchased under agreements to resell725,000
875,000
850,000
700,000
Interest earning deposits with banks272,275
23,803
395,850
689,876
Cash and due from banks494,690
464,411
491,615
507,892
Land, buildings and equipment – net337,705
352,581
Premises and equipment – net370,637
333,119
Goodwill138,921
138,921
138,921
138,921
Other intangible assets – net6,709
6,669
9,534
8,794
Other assets608,408
534,625
476,400
382,194
Total assets$25,641,424
$24,604,962
$26,065,789
$25,463,842
LIABILITIES AND STOCKHOLDERS’ EQUITY  
Deposits:  
Non-interest bearing$7,429,398
$7,146,398
$6,890,687
$6,980,298
Savings, interest checking and money market11,430,789
10,834,746
11,621,716
11,685,239
Time open and C.D.’s of less than $100,000713,075
785,191
Time open and C.D.’s of $100,000 and over1,527,833
1,212,518
Certificates of deposit of less than $100,000626,157
586,091
Certificates of deposit of $100,000 and over1,381,855
1,072,031
Total deposits21,101,095
19,978,853
20,520,415
20,323,659
Federal funds purchased and securities sold under agreements to repurchase1,723,905
1,963,552
1,850,772
1,956,389
Other borrowings102,049
103,818
2,418
8,702
Other liabilities213,243
191,321
553,712
237,943
Total liabilities23,140,292
22,237,544
22,927,317
22,526,693
Commerce Bancshares, Inc. stockholders’ equity:  
Preferred stock, $1 par value
Authorized 2,000,000 shares; issued 6,000 shares
144,784
144,784
Common stock, $5 par value
Authorized 120,000,000 shares; issued 102,003,046 shares at December 31, 2016 and 97,972,433 shares at December 31, 2015
510,015
489,862
Preferred stock, $1 par value
Authorized 2,000,000 shares; issued 6,000 shares at December 31, 2019 and 2018
144,784
144,784
Common stock, $5 par value
Authorized 140,000,000 shares at December 31, 2019 and 120,000,000 shares at December 31, 2018; issued 112,795,605 shares at December 31, 2019 and 111,886,450 shares at December 31, 2018
563,978
559,432
Capital surplus1,552,454
1,337,677
2,151,464
2,084,824
Retained earnings292,849
383,313
201,562
241,163
Treasury stock of 364,711 shares at December 31, 2016 and 603,003 shares at December 31, 2015, at cost(15,294)(26,116)
Accumulated other comprehensive income10,975
32,470
Treasury stock of 445,952 shares at December 31, 2019 and 555,100 shares at December 31, 2018, at cost(37,548)(34,236)
Accumulated other comprehensive income (loss)110,444
(64,669)
Total Commerce Bancshares, Inc. stockholders’ equity2,495,783
2,361,990
3,134,684
2,931,298
Non-controlling interest5,349
5,428
3,788
5,851
Total equity2,501,132
2,367,418
3,138,472
2,937,149
Total liabilities and equity$25,641,424
$24,604,962
$26,065,789
$25,463,842
See accompanying notes to consolidated financial statements.
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Commerce Bancshares, Inc. and Subsidiaries
CONSOLIDATED STATEMENTS OF INCOME
For the Years Ended December 31For the Years Ended December 31
(In thousands, except per share data)201620152014201920182017
INTEREST INCOME  
Interest and fees on loans$489,956
$456,664
$447,157
$663,338
$625,083
$543,825
Interest on loans held for sale1,317
191

1,209
1,298
1,000
Interest on investment securities207,184
191,801
188,006
237,487
240,187
214,689
Interest on federal funds sold and short-term securities purchased under agreements to resell78
60
101
55
519
230
Interest on long-term securities purchased under agreements to resell13,544
13,172
12,473
15,898
15,881
15,440
Interest on deposits with banks973
528
5556,698
6,233
2,223
Total interest income713,052
662,416
648,292
924,685
889,201
777,407
INTEREST EXPENSE  
Interest on deposits:  
Savings, interest checking and money market14,366
13,374
13,522
39,712
27,803
17,309
Time open and C.D.’s of less than $100,0002,809
3,236
4,137
Time open and C.D.’s of $100,000 and over8,545
6,051
5,926
Certificates of deposit of less than $100,0006,368
3,215
2,645
Certificates of deposit of $100,000 and over26,945
14,658
10,859
Interest on federal funds purchased and securities sold under agreements to repurchase3,315
1,861
1,019
29,415
19,655
9,829
Interest on other borrowings3,968
3,574
3,484
952
45
3,086
Total interest expense33,003
28,096
28,088
103,392
65,376
43,728
Net interest income680,049
634,320
620,204
821,293
823,825
733,679
Provision for loan losses36,318
28,727
29,531
50,438
42,694
45,244
Net interest income after provision for loan losses643,731
605,593
590,673
770,855
781,131
688,435
NON-INTEREST INCOME  
Bank card transaction fees181,879
178,926
175,806
167,879
171,576
155,100
Trust fees121,795
118,437
111,254
155,628
147,964
135,159
Deposit account charges and other fees86,394
80,416
78,680
95,983
94,517
90,060
Capital market fees10,655
11,476
12,667
8,146
7,721
7,996
Consumer brokerage services13,784
13,784
12,534
15,804
15,807
14,630
Loan fees and sales11,412
8,228
5,108
15,767
12,723
13,948
Other48,473
36,872
40,457
65,496
51,033
44,370
Total non-interest income474,392
448,139
436,506
524,703
501,341
461,263
INVESTMENT SECURITIES GAINS (LOSSES), NET(53)6,320
14,124
3,626
(488)25,051
NON-INTEREST EXPENSE  
Salaries and employee benefits427,310
400,701
384,100
492,927
468,194
448,321
Net occupancy46,290
44,788
45,825
47,157
46,044
45,612
Equipment19,141
19,086
18,375
19,061
18,125
18,568
Supplies and communication24,135
22,970
22,432
20,394
20,637
22,790
Data processing and software92,722
83,944
78,980
92,899
85,978
80,998
Marketing16,032
16,107
15,676
21,914
20,548
16,325
Deposit insurance13,327
12,146
11,622
6,676
11,546
13,986
Community service2,446
2,445
34,377
Other78,108
76,745
79,860
63,924
64,304
63,366
Total non-interest expense717,065
676,487
656,870
767,398
737,821
744,343
Income before income taxes401,005
383,565
384,433
531,786
544,163
430,406
Less income taxes124,151
116,590
121,649
109,074
105,949
110,506
Net income276,854
266,975
262,784
422,712
438,214
319,900
Less non-controlling interest expense1,463
3,245
1,030
1,481
4,672
517
Net income attributable to Commerce Bancshares, Inc.275,391
263,730
261,754
421,231
433,542
319,383
Less preferred stock dividends9,000
9,000
4,050
9,000
9,000
9,000
Net income available to common shareholders$266,391
$254,730
$257,704
$412,231
$424,542
$310,383
Net income per common share - basic
$2.62
$2.44
$2.38
$3.59
$3.61
$2.63
Net income per common share - diluted
$2.61
$2.43
$2.37
$3.58
$3.60
$2.62
See accompanying notes to consolidated financial statements.
tableTable of contents


Commerce Bancshares, Inc. and Subsidiaries
CONSOLIDATED STATEMENTS OF COMPREHENSIVE INCOME
 For the Years Ended December 31 For the Years Ended December 31
(In thousands) 201620152014 201920182017
Net income $276,854
$266,975
$262,784
 $422,712
$438,214
$319,900
Other comprehensive income (loss):    
Net unrealized losses on securities for which a portion of an other-than-temporary impairment has been recorded in earnings (341)(518)(412)
Net unrealized gains (losses) on securities for which a portion of an other-than-temporary impairment has been recorded in earnings (632)(277)412
Net unrealized gains (losses) on other securities (22,422)(31,517)60,007
 151,122
(55,631)3,022
Change in pension loss 1,268
2,412
(7,233) 1,167
664
(301)
Unrealized gains on cash flow hedge derivatives 23,456
6,855

Other comprehensive income (loss) (21,495)(29,623)52,362
 175,113
(48,389)3,133
Comprehensive income 255,359
237,352
315,146
 597,825
389,825
323,033
Less non-controlling interest expense 1,463
3,245
1,030
 1,481
4,672
517
Comprehensive income attributable to Commerce Bancshares, Inc. $253,896
$234,107
$314,116
 $596,344
$385,153
$322,516
See accompanying notes to consolidated financial statements.


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Commerce Bancshares, Inc. and Subsidiaries
CONSOLIDATED STATEMENTS OF CASH FLOWS
For the Years Ended December 31For the Years Ended December 31
(In thousands)201620152014201920182017
OPERATING ACTIVITIES  
Net income$276,854
$266,975
$262,784
$422,712
$438,214
$319,900
Adjustments to reconcile net income to net cash provided by operating activities:  
Provision for loan losses36,318
28,727
29,531
50,438
42,694
45,244
Provision for depreciation and amortization40,929
42,803
42,303
41,145
38,679
39,732
Amortization of investment security premiums, net31,493
32,618
23,211
27,631
26,224
35,423
Deferred income tax (benefit) expense(2,059)7,432
(540)
Deferred income tax expense14,195
5,336
13,617
Investment securities (gains) losses, net(A)53
(6,320)(14,124)(3,626)488
(25,051)
Net gains on sales of loans held for sale(5,850)(3,076)
(10,127)(6,370)(8,008)
Proceeds from sales of loans held for sale160,875
97,813

259,153
208,431
215,373
Originations of loans held for sale(163,469)(103,199)
(244,976)(203,775)(216,064)
Net (increase) decrease in trading securities, excluding unsettled transactions73,780
(86,045)16,005
3,863
(14,277)7,585
Stock-based compensation11,525
10,147
8,829
13,854
12,841
12,105
Increase in interest receivable(3,642)(4,992)(2,185)
Increase (decrease) in interest payable1,107
336
(230)
Increase in income taxes payable4,509
19,165
344
Excess tax benefit related to equity compensation plans(3,390)(2,132)(1,850)
(Increase) decrease in interest receivable3,316
(4,258)(4,459)
Increase in interest payable5,586
2,137
38
Increase (decrease) in income taxes payable14,465
12,288
(27,685)
Donation of securities

32,036
Gain on sale of Corporate Trust business(11,472)

Other changes, net(26,666)(11,189)(3,242)(73,363)(5,992)(13,259)
Net cash provided by operating activities432,367
289,063
360,836
512,794
552,660
426,527
INVESTING ACTIVITIES  
Cash paid in sales of branches

(43,827)
Proceeds from sales of investment securities(A)24,380
689,031
64,442
413,203
708,864
792,380
Proceeds from maturities/pay downs of investment securities(A)2,032,397
2,515,113
1,914,105
1,558,244
1,510,985
1,899,640
Purchases of investment securities(A)(1,988,101)(3,542,537)(2,498,090)(1,863,180)(2,090,333)(1,853,817)
Net increase in loans(1,009,523)(1,005,657)(560,890)(647,890)(200,673)(614,849)
Long-term securities purchased under agreements to resell(250,000)
(450,000)(150,000)(100,000)(75,000)
Repayments of long-term securities purchased under agreements to resell400,000
175,000
550,000

100,000
100,000
Purchases of land, buildings and equipment(24,478)(31,897)(43,658)(42,575)(33,294)(30,824)
Sales of land, buildings and equipment10,112
5,545
5,236
2,033
13,427
3,190
Net cash used in investing activities(805,213)(1,195,402)(1,062,682)
Net cash provided by (used in) investing activities(730,165)(91,024)220,720
FINANCING ACTIVITIES  
Net increase in non-interest bearing, savings, interest checking and money market deposits782,846
545,147
282,276
Net increase (decrease) in time open and C.D.’s243,199
(124,509)(57,956)
Repayment of long-term securities sold under agreements to repurchase

(350,000)
Net increase (decrease) in non-interest bearing, savings, interest checking and money market deposits85,438
60,278
(15,036)
Net increase (decrease) in certificates of deposit349,890
(108,742)(474,044)
Net increase (decrease) in federal funds purchased and short-term securities sold under agreements to repurchase(239,647)101,034
865,960
(105,617)449,251
(216,767)
Net decrease in other borrowings(1,769)(240)(3,252)
Proceeds from issuance of preferred stock

144,784
Net increase (decrease) in other borrowings(6,394)6,944
(100,291)
Purchases of treasury stock(39,381)(23,176)(70,974)(134,904)(75,231)(17,771)
Accelerated share repurchase agreements
(100,000)(200,000)
Accelerated share repurchase agreement(150,000)

Issuance of stock under equity compensation plans(6)1,914
8,652
(8)(10)(8)
Excess tax benefit related to equity compensation plans3,390
2,132
1,850
Cash dividends paid on common stock(87,070)(84,961)(84,241)(113,466)(100,238)(91,619)
Cash dividends paid on preferred stock(9,000)(9,000)(4,050)(9,000)(9,000)(9,000)
Net cash provided by financing activities652,562
308,341
533,049
Increase (decrease) in cash and cash equivalents279,716
(597,998)(168,797)
Cash and cash equivalents at beginning of year502,719
1,100,717
1,269,514
Cash and cash equivalents at end of year$782,435
$502,719
$1,100,717
Net cash provided by (used in) financing activities(84,061)223,252
(924,536)
Increase (decrease) in cash, cash equivalents and restricted cash(301,432)684,888
(277,289)
Cash, cash equivalents and restricted cash at beginning of year1,209,240
524,352
801,641
Cash, cash equivalents and restricted cash at end of year$907,808
$1,209,240
$524,352
Income tax payments, net$119,596
$95,341
$120,172
$76,168
$84,172
$120,744
Interest paid on deposits and borrowings31,896
27,760
28,218
97,806
63,239
43,690
Loans transferred to foreclosed real estate1,122
3,778
5,074
581
1,551
2,063
Settlement of accelerated share repurchase agreement and receipt of treasury stock
60,000

Loans transferred from held for investment to held for sale, net42,688


(A) Available for sale debt securities, equity securities, and other securities.
See accompanying notes to consolidated financial statements.



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Commerce Bancshares, Inc. and Subsidiaries
CONSOLIDATED STATEMENTS OF CHANGES IN EQUITY
              Commerce Bancshares, Inc. Shareholders               Commerce Bancshares, Inc. Shareholders 
(In thousands, except per share data)Preferred StockCommon StockCapital SurplusRetained EarningsTreasury StockAccumulated Other Comprehensive Income (Loss)Non-Controlling InterestTotalPreferred StockCommon StockCapital SurplusRetained EarningsTreasury StockAccumulated Other Comprehensive Income (Loss)Non-Controlling InterestTotal
Balance, December 31, 2013$
$481,224
$1,279,948
$449,836
$(10,097)$9,731
$3,755
$2,214,397
Balance, December 31, 2016$144,784
$510,015
$1,552,454
$292,849
$(15,294)$10,975
$5,349
$2,501,132
Adoption of ASU 2016-09



3,441
(2,144)





1,297
Net income





261,754




1,030
262,784






319,383




517
319,900
Other comprehensive income









52,362


52,362










3,133


3,133
Distributions to non-controlling interest











(732)(732)











(1,293)(1,293)
Issuance of preferred stock144,784












144,784
Sale of non-controlling interest of subsidiary



2,950






(2,949)1
Purchases of treasury stock







(70,974)



(70,974)







(17,771)



(17,771)
Accelerated share repurchase forward contract



(60,000)

(140,000)



(200,000)
Cash dividends paid on common stock ($.777 per share)





(84,241)





(84,241)





(91,619)





(91,619)
Cash dividends paid on preferred stock ($.675 per depositary share)





(4,050)





(4,050)
Excess tax benefit related to equity compensation plans



1,850








1,850
Cash dividends paid on preferred stock ($1.500 per depositary share)





(9,000)





(9,000)
Stock-based compensation



8,829








8,829




12,105








12,105
Issuance under stock purchase and equity compensation plans, net



(14,703)

24,209




9,506
Issuance under stock purchase and equity compensation plans



(17,734)

18,592




858
5% stock dividend, net

2,931
13,151
(196,651)180,300




(269)

25,392
262,144
(288,095)





(559)
Balance, December 31, 2014144,784
484,155
1,229,075
426,648
(16,562)62,093
4,053
2,334,246
Balance, December 31, 2017144,784
535,407
1,815,360
221,374
(14,473)14,108
1,624
2,718,184
Adoption of ASU 2018-02
(2,932)
2,932


Adoption of ASU 2016-01
33,320

(33,320)

Net income
263,730

3,245
266,975

433,542

4,672
438,214
Other comprehensive loss









(29,623)

(29,623)









(48,389)

(48,389)
Distributions to non-controlling interest
(1,870)(1,870)
(445)(445)
Purchases of treasury stock
(23,176)
(23,176)
(75,231)
(75,231)
Accelerated share repurchase agreement
60,000

(160,000)
(100,000)
Cash dividends paid on common stock ($.816 per share)
(84,961)
(84,961)
Cash dividends paid on common stock ($.853 per share)
(100,238)
(100,238)
Cash dividends paid on preferred stock ($1.500 per depositary share)
(9,000)
(9,000)
(9,000)
(9,000)
Excess tax benefit related to equity compensation plans
2,132

2,132
Stock-based compensation
10,147

10,147

12,841

12,841
Issuance under stock purchase and equity compensation plans, net
(16,615)
19,503

2,888
Issuance under stock purchase and equity compensation plans
(21,632)
23,424

1,792
5% stock dividend, net
5,707
52,938
(213,104)154,119

(340)
24,025
278,255
(334,903)32,044

(579)
Balance, December 31, 2015144,784
489,862
1,337,677
383,313
(26,116)32,470
5,428
2,367,418
Balance, December 31, 2018144,784
559,432
2,084,824
241,163
(34,236)(64,669)5,851
2,937,149
Net income





275,391




1,463
276,854






421,231




1,481
422,712
Other comprehensive loss









(21,495)

(21,495)
Other comprehensive income









175,113


175,113
Distributions to non-controlling interest











(1,542)(1,542)











(3,544)(3,544)
Purchases of treasury stock







(39,381)



(39,381)







(134,904)



(134,904)
Cash dividends paid on common stock ($.857 per share)





(87,070)





(87,070)
Accelerated share repurchase agreement







(150,000)



(150,000)
Cash dividends paid on common stock ($.990 per share)





(113,466)





(113,466)
Cash dividends paid on preferred stock ($1.500 per depositary share)





(9,000)





(9,000)





(9,000)





(9,000)
Excess tax benefit related to equity compensation plans



3,390








3,390
Stock-based compensation



11,525








11,525




13,854








13,854
Issuance under stock purchase and equity compensation plans, net



(15,810)

16,721




911
Issuance under stock purchase and equity compensation plans



(19,293)

20,644




1,351
5% stock dividend, net

20,153
215,672
(269,785)33,482




(478)

4,546
72,079
(338,366)260,948




(793)
Balance, December 31, 2016$144,784
$510,015
$1,552,454
$292,849
$(15,294)$10,975
$5,349
$2,501,132
Balance, December 31, 2019$144,784
$563,978
$2,151,464
$201,562
$(37,548)$110,444
$3,788
$3,138,472
See accompanying notes to consolidated financial statements.
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Commerce Bancshares, Inc. and Subsidiaries
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
     
1. Summary of Significant Accounting Policies
Nature of Operations
Commerce Bancshares, Inc. and its subsidiaries (the Company) conducts its principal activities from approximately 340316 branch and ATM locations throughout Missouri, Kansas, Illinois, Kansas, Oklahoma and Colorado. Principal activities include retail and commercial banking, investment management, securities brokerage, mortgage banking, credit related insurancetrust, and private equity investment activities.banking services. The Company also maintains commercial banking offices in Dallas, Houston, Cincinnati, Nashville, Des Moines, Indianapolis, and Grand Rapids.
        
Basis of Presentation
The Company follows accounting principles generally accepted in the United States of America (GAAP) and reporting practices applicable to the banking industry. The preparation of financial statements under GAAP requires management to make estimates and assumptions that affect the amounts reported in the financial statements and notes. These estimates are based on information available to management at the time the estimates are made. While the consolidated financial statements reflect management’s best estimates and judgments, actual results could differ from those estimates. The consolidated financial statements include the accounts of the Company and its majority-owned subsidiaries (after elimination of all material intercompany balances and transactions). Certain prior year amounts have been reclassified to conform to the current year presentation. Such reclassifications had no effect on net income or total assets. Management has evaluated subsequent events for potential recognition or disclosure through the date these consolidated financial statements were issued.


The Company, in the normal course of business, engages in a variety of activities that involve variable interest entities (VIEs). A VIE is a legal entity that lacks equity investors or whose equity investors do not have a controlling financial interest in the entity through their equity investments. However, an enterprise is deemed to have a controlling financial interest and is the primary beneficiary of a VIE if it has both the power to direct the activities of the VIE that most significantly impact the VIE’s economic performance and an obligation to absorb losses or the right to receive benefits that could potentially be significant to the VIE. An enterprise that is the primary beneficiary must consolidate the VIE. The Company’s interests in VIEs are evaluated to determine if the Company is the primary beneficiary both at inception and when there is a change in circumstances that requires a reconsideration.


The Company is considered to be the primary beneficiary in a rabbi trust related to a deferred compensation plan offered to certain employees. The assets and liabilities of this trust, which are included in the accompanying consolidated balance sheets, are not significant. The Company also has variable interests in certain entities in which it is not the primary beneficiary. These entities are not consolidated. These interests include affordable housing limited partnership interests, holdings in its investment portfolio of various asset and mortgage-backed bonds that are issued by securitization trusts, and managed discretionary trust assets that are not included in the accompanying consolidated balance sheets.


Cash, and Cash Equivalents and Restricted Cash
In the accompanying consolidated statements of cash flows, cash and cash equivalents include “Cash and due from banks”, “Federal funds sold and short-term securities purchased under agreements to resell”, and “Interest earning deposits with banks” as segregated in the accompanying consolidated balance sheets. Restricted cash is comprised of cash collateral on deposit with another financial institution to secure interest rate swap transactions. Restricted cash is included in other assets in the consolidated balance sheets and totaled $20.3 million and $8.2 million at December 31, 2019 and 2018, respectively.


Regulations of the Federal Reserve System require cash balances to be maintained at the Federal Reserve Bank, based on certain deposit levels. The minimum reserve requirement for the Bank at December 31, 20162019 totaled $112.7 million, while$160.7 million. Other interest earning cash balances held at the Federal Reserve Bank totaled $272.3$395.9 million. Additionally, as of December 31, 2016, the Company had $19.2 million in cash collateral on deposit with another financial institution relating to interest rate swap transactions.


Loans and Related Earnings
Loans that management has the intent and ability to hold for the foreseeable future or until maturity or pay-off are reported at their outstanding principal balances, net of undisbursed loan proceeds, the allowance for loan losses, and any deferred fees and costs on originated loans. Origination fee income received on loans and amounts representing the estimated direct costs of origination are deferred and amortized to interest income over the life of the loan using the interest method.
 
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Interest on loans is accrued based upon the principal amount outstanding. Interest income is recognized primarily on the level yield method. Loan and commitment fees, net of costs, are deferred and recognized in income over the term of the loan or commitment as an adjustment of yield. Annual fees charged on credit card loans are capitalized to principal and amortized over
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12 months to loan fees and sales. Other credit card fees, such as cash advance fees and late payment fees, are recognized in income as an adjustment of yield when charged to the cardholder’s account.


Non-Accrual Loans
Loans are placed on non-accrual status when management does not expect to collect payments consistent with acceptable and agreed upon terms of repayment. Business, construction real estate, business real estate, and personal real estate loans that are contractually 90 days past due as to principal and/or interest payments are generally placed on non-accrual, unless they are both well-secured and in the process of collection. Consumer, revolving home equity and credit card loans are exempt under regulatory rules from being classified as non-accrual. When a loan is placed on non-accrual status, any interest previously accrued but not collected is reversed against current income, and the loan is charged off to the extent uncollectible. Principal and interest payments received on non-accrual loans are generally applied to principal.Interest is included in income only after all previous loan charge-offs have been recovered and is recorded only as received. The loan is returned to accrual status only when the borrower has brought all past due principal and interest payments current, and, in the opinion of management, the borrower has demonstrated the ability to make future payments of principal and interest as scheduled. A six month history of sustained payment performance is generally required before reinstatement of accrual status.


Restructured LoansTroubled Debt Restructurings
A loan is accounted for as a troubled debt restructuring if the Company, for economic or legal reasons related to the borrowers’borrower's financial difficulties, grants a concession to the borrower that it would not otherwise consider. A troubled debt restructuring typically involves (1) modification of terms such as a reduction of the stated interest rate, loan principal, or accrued interest, (2) a loan renewal at a stated interest rate lower than the current market rate for a new loan with similar risk, or (3) debt that was not reaffirmed in bankruptcy. Business, business real estate, construction real estate and personal real estate troubled debt restructurings with impairment charges are placed on non-accrual status. The Company measures the impairment loss of a troubled debt restructuring in the same manner as described below. Troubled debt restructurings which are performing under their contractual terms continue to accrue interest which is recognized in current earnings.


Impaired Loans
Loans are evaluated regularly by management for impairment. Included in impaired loans are all non-accrual loans, as well as loans that have been classified as troubled debt restructurings. Once a loan has been identified as impaired, impairment is measured based on either the present value of the expected future cash flows at the loan’s initial effective interest rate or the fair value of the collateral if collateral dependent. Factors considered in determining impairment include delinquency status, cash flow analysis, credit analysis, and collateral value and availability.


Loans Held For Sale
Loans held for sale include student loans and certain fixed rate residential mortgage loans. These loans are typically classified as held for sale upon origination based upon management's intent to sell the production of these loans. The student loans are carried at the lower of aggregate cost or fair value, and their fair value is determined based on sale contract prices. The mortgage loans are carried at fair value under the elected fair value option. Their fair value is based on secondary market prices for loans with similar characteristics, including an adjustment for embedded servicing value. Changes in fair value and gains and losses on sales are included in loan fees and sales. Deferred fees and costs related to these loans are not amortized but are recognized as part of the cost basis of the loan at the time it is sold. Interest income related to loans held for sale is accrued based on the principal amount outstanding and the loan's contractual interest rate.


Occasionally, other types of loans may be classified as held for sale in order to manage credit concentration. These loans are carried at the lower of cost or fair value with gains and losses on sales recognized in loan fees and sales.


Allowance/Provision for Loan Losses
The allowance for loan losses is maintained at a level believed to be appropriate by management to provide for probable loan losses inherent in the portfolio as of the balance sheet date, including losses on known or anticipated problem loans as well as for loans which are not currently known to require specific allowances. Management has established a process to determine the amount of the allowance for loan losses which assesses the risks and losses inherent in its portfolio. Business, construction real estate and business real estate loans are normally larger and more complex, and their collection rates are harder to predict. These loans are more likely to be collateral dependent and are allocated a larger reserve, due to their potential volatility. Personal real
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estate, credit card, consumer and revolving home equity loans are individually smaller and perform in a more homogenous manner, making loss estimates more predictable. Management’s process provides an allowance consisting of a specific allowance component based on certain individually evaluated loans and a general component based on estimates of reserves needed for pools of loans.
 
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Loans subject to individual evaluation generally consist of business, construction real estate, business real estate and personal real estate loans on non-accrual status. These impaired loans are evaluated individually for the impairment of repayment potential and collateral adequacy. Other impaired loans identified as performing troubled debt restructurings are collectively evaluated because they have similar risk characteristics. Loans which have not been identified as impaired are segregated by loan type and sub-type and are collectively evaluated. Reserves calculated for these loan pools are estimated using a consistent methodology that considers historical loan loss experience by loan type, loss emergence periods, delinquencies, current economic factors, loan risk ratings and industry concentrations.


The Company’s estimate of the allowance for loan losses and the corresponding provision for loan losses is based on various judgments and assumptions made by management. The amount of the allowance for loan losses is influenced by several qualitative factors which include collateral valuation, evaluation of performance and status, current loan portfolio composition and characteristics, trends in delinquencies, portfolio risk ratings, levels of non-performing assets, and prevailing regional and national economic and business conditions.


The estimates, appraisals, evaluations, and cash flows utilized by management may be subject to frequent adjustments due to changing economic prospects of borrowers or properties. These estimates are reviewed periodically and adjustments, if necessary, are recorded in the provision for loan losses in the periods in which they become known.


Loans, or portions of loans, are charged off to the extent deemed uncollectible. Loan charge-offs reduce the allowance for loan losses, and recoveries of loans previously charged off are added back to the allowance. Business, business real estate, construction real estate and personal real estate loans are generally charged down to estimated collectible balances when they are placed on non-accrual status. Consumer loans and related accrued interest are normally charged down to the fair value of related collateral (or are charged off in full if no collateral) once the loans are more than 120 days delinquent. Credit card loans are charged off against the allowance for loan losses when the receivable is more than 180 days past due. The interest and fee income previously capitalized but not collected on credit card charge-offs is reversed against interest income.


Operating, Direct Financing and Sales Type Leases
The net investment in direct financing and sales type leases is included in loans on the Company’s consolidated balance sheets and consists of the present values of the sum of the future minimum lease payments and estimated residual value of the leased asset. Revenue consists of interest earned on the net investment and is recognized over the lease term as a constant percentage return thereon. The net investment in operating leases is included in other assets on the Company’s consolidated balance sheets. It is carried at cost, less the amount depreciated to date. Depreciation is recognized, on the straight-line basis, over the lease term to the estimated residual value. Operating lease revenue consists of the contractual lease payments and is recognized over the lease term in other non-interest income. Estimated residual values are established at lease inception utilizing contract terms, past customer experience, and general market data and are reviewed and adjusted, if necessary, on an annual basis.


Investments in Debt and Equity Securities
The Company has classified the majority of itsthe Company's investment portfolio is comprised of debt securities that are classified as available for sale. From time to time, the Company sells securities and utilizes the proceeds to reduce borrowings, fund loan growth, or modify its interest rate profile. Securities classified as available for sale are carried at fair value. Changes in fair value, excluding certain losses associated with other-than-temporary impairment (OTTI), are reported in other comprehensive income (loss), a component of stockholders’ equity. Securities are periodically evaluated for OTTI in accordance with guidance provided in ASC 320-10-35. For securities with OTTI, the entire loss in fair value is required to be recognized in current earnings if the Company intends to sell the securities or believes it likely that it will be required to sell the security before the anticipated recovery. If neither condition is met, but the Company does not expect to recover the amortized cost basis, the Company determines whether a credit loss has occurred, and the loss is then recognized in current earnings. The noncredit-related portion of the overall loss is reported in other comprehensive income (loss). Gains and losses realized upon sales of securities are calculated using the specific identification method and are included in investment securities gains (losses), net, in the consolidated statements of income. Purchase premiums and discounts are amortized to interest income using a level yield method over the estimated lives of the securities. For certain callable debt securities purchased at a premium, the amortization is instead recorded to the earliest call date. For mortgage and asset-backed securities, prepayment experience is evaluated quarterly to determine the appropriate estimate of the future rate of prepayment. Whenif a change in a bond's estimated remaining life is necessary, anecessary. A corresponding adjustment is then made in the related amortization of premium or discount accretion.


Non-marketableEquity securities include certaincommon and preferred stock with readily determinable fair values. These are also carried at fair value. Prior to January 1, 2018, changes in fair value were recorded in other comprehensive income. The Company's adoption of ASU 2016-01, "Recognition and Measurement of Financial Assets and Financial Liabilities", effective January 1, 2018, required that all subsequent changes in fair value be recorded in current earnings. The adoption also required a reclassification of the
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unrealized gain in fair value on equity securities (recorded in accumulated other comprehensive income at December 31, 2017) to retained earnings. The amount of this reclassification was $33.3 million, net of tax.

Certain equity securities do not have readily determinable fair values. The Company has elected under ASU 2016-01 to measure these at cost minus impairment, if any, plus or minus changes resulting from observable price changes for the identical or similar investment of the same issuer. The Company has not recorded any impairment or other adjustments to the carrying amount of these investments.

Other securities include Federal Reserve Bank stock and Federal Home Loan Bank stock, which are held for debt and regulatory purposes. They are carried at cost and periodically evaluated for other-than-temporary impairment. Also included are investments in portfolio concerns held by the Company’s private equity investments, consistingsubsidiaries, which consist of both debt and equity instruments. These securitiesPrivate equity investments are carried at fair value in accordance with ASC 946-10-15, with changes in fair value reported in current earnings. In the absence of readily ascertainable market values, fair value is estimated using internally developed models.methods. Changes in fair value which are recognized in current earnings and gains and losses from sales are included in investment securities gains (losses), net in the consolidated statements of income.
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income. Other non-marketable securities acquired for debt and regulatory purposes are carried at cost and periodically evaluated for other-than-temporary impairment.


Trading account securities, which are debt securities bought and held principally for the purpose of resale in the near term, are carried at fair value. Gains and losses, both realized and unrealized, are recorded in non-interest income.


Purchases and sales of securities are recognized on a trade date basis. A receivable or payable is recognized for pending transaction settlements.    


Securities Purchased under Agreements to Resell and Securities Sold under Agreements to Repurchase
Securities purchased under agreements to resell and securities sold under agreements to repurchase are treated as collateralized financing transactions, not as purchases and sales of the underlying securities. The agreements are recorded at the amount of cash advanced or received.
The Company periodically enters into securities purchased under agreements to resell with large financial institutions. Securities pledged by the counterparties to secure these agreements are delivered to a third party custodian.
Securities sold under agreements to repurchase are a source of funding to the Company and are offered to cash management customers as an automated, collateralized investment account. From time to time, securities sold may also be used by the Bank to obtain additional borrowed funds at favorable rates. These borrowings are secured by a portion of the Company's investment security portfolio and delivered either to the dealer custody account at the FRB or to the applicable counterparty.


The fair value of collateral either received from or provided to a counterparty is monitored daily, and additional collateral is obtained, returned, or provided by the Company in order to maintain full collateralization for these transactions.
As permitted by current accounting guidance, the Company offsets certain securities purchased under agreements to resell against securities sold under agreements to repurchase in its balance sheet presentation. These agreements are further discussed in Note 18,20, Resale and Repurchase Agreements.


Land, BuildingsPremises and Equipment
Land is stated at cost, and buildings and equipment are stated at cost, including capitalized interest when appropriate, less accumulated depreciation. Depreciation is computed using a straight-line and accelerated methods,method, utilizing estimated useful lives; generally 30 years for buildings, 10 years for building improvements, and 3 to 10 years for equipment. Leasehold improvements are amortized over the shorter of their estimated useful lives10 years or the remaining lease terms.term. Maintenance and repairs are charged to non-interest expense as incurred.


Premises and equipment also includes the Company's right-of-use leased assets, which is mainly comprised of operating leases for branches, office space, ATM locations, and certain equipment.

Foreclosed Assets
Foreclosed assets consist of property that has been repossessed and is comprised of commercial and residential real estate and other non-real estate property, including auto and recreational and marine vehicles. The assets are initially recorded at fair value less estimated selling costs, establishing a new cost basis. Initial valuation adjustments are charged to the allowance for loan losses. Fair values are estimated primarily based on appraisals, third-party price opinions, or internally developed pricing models. After initial recognition, fair value estimates are updated periodically. Declines in fair value below cost are recognized through
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valuation allowances which may be reversed when supported by future increases in fair value. These valuation adjustments, in addition to gains and losses realized on sales and net operating expenses, are recorded in other non-interest expense.


Goodwill and Intangible Assets
Goodwill is not amortized but is assessed for impairment on an annual basis or more frequently in certain circumstances. When testing for goodwill impairment, the Company may initially perform a qualitative assessment. Based on the results of this qualitative assessment, if the Company concludes it is more likely than not that a reporting unit's fair value is less than its carrying amount, a quantitative analysis is performed. Quantitative valuation methodologies include a combination of formulas using current market multiples, based on recent sales of financial institutions within the Company's geographic marketplace. If the fair value of a reporting unit is less than the carrying amount, additional analysis is required to measure the amount of impairment. The Company has not recorded impairment resulting from goodwill impairment tests. However, adverse changes in the economic environment, operations of the reporting unit, or other factors could result in a decline in fair value.


Intangible assets that have finite useful lives, such as core deposit intangibles and mortgage servicing rights, are amortized over their estimated useful lives. Core deposit intangibles are amortized over periods of 8 to 14 years, representing their estimated
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lives, using accelerated methods. Mortgage servicing rights are amortized in proportion to and over the period of estimated net servicing income, considering appropriate prepayment assumptions. Core deposit intangibles are reviewed for impairment whenever events or changes in circumstances indicate their carrying amount may not be recoverable. Impairment is indicated if the sum of the undiscounted estimated future net cash flows is less than the carrying value of the intangible asset. Mortgage servicing rights, while initially recorded at fair value, are subsequently amortized and carried at the lower of the initial capitalized amount (net of accumulated accumulated amortization), or estimated fair value. The Company evaluates its mortgage servicing rights for impairment on a quarterly basis, using estimated prepayment speeds of the underlying mortgage loans serviced and stratifications based on the risk characteristics of the underlying loans. A valuation allowance has been established, through a charge to earnings, to the extent the amortized cost exceeds the estimated fair value. However, the Company has not recorded other-than-temporary impairment losses on either of these types of intangible assets.


Income Taxes
Amounts provided for income tax expense are based on income reported for financial statement purposes and do not necessarily represent amounts currently payable under tax laws. Deferred income taxes are provided for temporary differences between the financial reporting bases and income tax bases of the Company’s assets and liabilities, net operating losses, and tax credit carryforwards. Deferred tax assets and liabilities are measured using the enacted tax rates that are expected to apply to taxable income when such assets and liabilities are anticipated to be settled or realized. The effect on deferred tax assets and liabilities of a change in tax rates is recognized as tax expense or benefit in the period that includes the enactment date of the change. In determining the amount of deferred tax assets to recognize in the financial statements, the Company evaluates the likelihood of realizing such benefits in future periods. A valuation allowance is established if it is more likely than not that all or some portion of the deferred tax asset will not be realized. The Company recognizes interest and penalties related to income taxes within income tax expense in the consolidated statements of income.


The Company and its eligible subsidiaries file a consolidated federal income tax return. State and local income tax returns are filed on a combined, consolidated or separate return basis based upon each jurisdiction’s laws and regulations.


In December 2017, tax reform legislation was enacted that changed the maximum corporate tax rate for years 2018 and beyond. As such, deferred tax assets and liabilities were revalued in 2017 to account for the change in future tax rates. Additional information about current and deferred income taxes is provided in Note 9, Income Taxes.

Non-Interest Income
Non-interest income is mainly comprised of revenue from contracts with customers. For that revenue (excluding certain revenue associated with financial instruments, derivative and hedging instruments, guarantees, lease contracts, transferring and servicing of financial assets, and other specific revenue transactions), the Company applies the following five-step approach when recognizing revenue: (i) identify the contract with the customer, (ii) identify the performance obligations, (iii) determine the transaction price, (iv) allocate the transaction price to the performance obligations, and (v) recognize revenue when (or as) the performance obligation is satisfied. The Company’s contracts with customers are generally short term in nature, with a duration of one year or less, and most contracts are cancellable by either the Company or its customer without penalty. Performance obligations for customer contracts are generally satisfied at a single point in time, typically when the transaction is complete and the customer has received the goods or service, or over time. For performance obligations satisfied over time, the Company recognizes the value of the goods or services transferred to the customer when the performance obligations have been transferred
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and received by the customer. Payments for satisfied performance obligations are typically due when or as the goods or services are completed, or shortly thereafter, which usually occurs within a single financial reporting period.

In situations where payment is made before the performance obligation is satisfied, the fees are deferred until the performance obligations pertaining to those goods or services are completed. In cases where payment has not been received despite satisfaction of its performance obligations, the Company accrues an estimate of the amount due in the period that the performance obligations have been satisfied. For contracts with variable components, the Company only recognizes revenue to the extent that it is probable that the cumulative amount recognized will not be subject to a significant reversal in future periods. Generally, the Company’s contracts do not include terms that require significant judgment to determine whether a variable component is included within the transaction price. The Company generally acts in a principal capacity, on its own behalf, in most of its contracts with customers. For these transactions, revenue and the related costs to provide the goods or services are presented on a gross basis in the financial statements. In some cases, the Company acts in an agent capacity, deriving revenue through assisting third parties in transactions with the Company’s customers. In such transactions, revenue and the related costs to provide services is presented on a net basis in the financial statements. These transactions primarily relate to fees earned from bank card and related network and rewards costs and the sales of annuities and certain limited insurance products.

Derivatives
While the Company’s interest rate risk management policy permits the use of hedge accounting for derivatives, allMost of the derivatives held by the Company during the past several years have beenCompany's derivative contracts are accounted for as free-standing instruments. These instruments are carried at fair value, and changes in fair value are recognized in current earnings. They include interest rate swaps and caps, which are offered to customers to assist in managing their risks of adverse changes in interest rates. Each contract between the Company and a customer is offset by a contract between the Company and an institutional counterparty, thus minimizing the Company's exposure to rate changes. The Company also enters into certain contracts, known as credit risk participation agreements, to buy or sell credit protection on specific interest rate swaps. It also purchases and sells forward foreign exchange contracts, either in connection with customer transactions, or for its own trading purposes. In 2015, the Company began an origination and sales program of certain personal real estate mortgages. Derivative instruments under this program include mortgage loan commitments, forward loan sale contracts, and forward contracts to sell certain to-be-announced (TBA) securities.


The Company's interest rate risk management policy permits the use of hedge accounting for derivatives, and the Company has entered into interest rate floor contracts as protection from the potential for declining interest rates in the commercial loan portfolio. These floors were designated and qualified as cash flow hedges. In a cash flow hedge, the changes in fair value are recorded in accumulated other comprehensive income and recognized in the income statement when the hedged cash flows affect earnings. Both at hedge inception and on an ongoing basis, the Company assesses whether the interest rate floors used in the hedging relationships are highly effective in offsetting changes in the cash flows of the hedged items.

The Company has master netting arrangements with various counterparties but does not offset derivative assets and liabilities under these arrangements in its consolidated balance sheets. However, interest rate swaps that are executed under central clearing requirements are presented net of variation margin as mandated by the statutory terms of the Company's contract with its clearing counterparty.


Additional information about derivatives held by the Company and valuation methods employed is provided in Note 15,17, Fair Value Measurements and Note 17,19, Derivative Instruments.


Pension Plan
The Company’s pension plan is described in Note 9,10, Employee Benefit Plans. Historically, the Company has reported all components of net periodic pension cost in salaries and employee benefits in its consolidated statements of income. Upon the adoption of ASU 2017-07 "Improving the Presentation of Net Periodic Pension Cost and Net Periodic Postretirement Benefit Cost", in 2018, only the service cost component of net periodic pension cost is reported in salaries and employee benefits in the accompanying consolidated statements of income, while the other components are reported in other non-interest expense. The funded status of the plan is recognized as an asset or liability in the consolidated balance sheets, and changes in that funded status are recognized in the year in which the changes occur through other comprehensive income. Plan assets and benefit obligations are measured as of the fiscal year end.end of the plan. The measurement of the projected benefit obligation and pension expense involve actuarial valuation methods and the use of various actuarial and economic assumptions. The Company monitors the assumptions and updates them periodically. Due to the long-term nature of the pension plan obligation, actual results may differ significantly from estimations. Such differences are adjusted over time as the assumptions are replaced by facts and values are recalculated.

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Stock-Based Compensation
The Company’s stock-based employee compensation plan is described in Note 10,11, Stock-Based Compensation and Directors Stock Purchase Plan. In accordance with the requirements of ASC 718-10-30-3 and 35-2, the Company measures the cost of stock-based compensation based on the grant-date fair value of the award, recognizing the cost over the requisite service period, which is generally the vesting period. The fair value of an option award is estimated using the Black-Scholes option-pricing model while the fair value of a nonvested stock award is the common stock (CBSH) market price. The expense recognized is reduced for estimated forfeitures over the vesting period and adjusted for actual forfeitures as they occur, andstock-based compensation is included in salaries and employee benefits in the accompanying consolidated statements of income. As further discussed in Note 10, effective January 1, 2017, theThe Company will recognizerecognizes forfeitures as a reduction to expense only when they occur, as allowed under the provisions of ASU 2016-09.have occurred.

Comprehensive Income
Comprehensive income includes all changes in stockholders’ equity during a period, except those resulting from transactions with stockholders. In addition to net income, other components of the Company’s comprehensive income include the after tax effect of changes in net unrealized gain / loss on securities available for sale and changes in net actuarial gain / loss on defined benefit post-retirement plans. Comprehensive income is reported in the accompanying consolidated statements of comprehensive income. See Note 11 for additional information on accumulated other comprehensive income (loss).


Treasury Stock
Purchases of the Company’s common stock are recorded at cost. Upon re-issuance for acquisitions, exercises of stock-based awards or other corporate purposes, treasury stock is reduced based upon the average cost basis of shares held.


Income per Share
Basic income per share is computed using the weighted average number of common shares outstanding during each year. Diluted income per share includes the effect of all dilutive potential common shares (primarily stock options and stock appreciation rights) outstanding during each year. The Company applies the two-class method of computing income per share. The two-class method is an earnings allocation formula that determines income per share for common stock and for participating securities, according to dividends declared and participation rights in undistributed earnings. The Company’s nonvested stock awards are considered to be a class of participating security. All per share data has been restated to reflect the 5% stock dividend distributed in December 2016.2019.



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2. Loans and Allowance for Loan Losses
Major classifications within the Company’s held to maturityfor investment loan portfolio at December 31, 20162019 and 20152018 are as follows:
(In thousands)20192018
Commercial:  
Business$5,565,449
$5,106,427
Real estate — construction and land899,377
869,659
Real estate — business2,833,554
2,875,788
Personal Banking:  
Real estate — personal2,354,760
2,127,083
Consumer1,964,145
1,955,572
Revolving home equity349,251
376,399
Consumer credit card764,977
814,134
Overdrafts6,304
15,236
Total loans$14,737,817
$14,140,298

(In thousands)20162015
Commercial:  
Business$4,776,365
$4,397,893
Real estate — construction and land791,236
624,070
Real estate — business2,643,374
2,355,544
Personal Banking:  
Real estate — personal2,010,397
1,915,953
Consumer1,990,801
1,924,365
Revolving home equity413,634
432,981
Consumer credit card776,465
779,744
Overdrafts10,464
6,142
Total loans$13,412,736
$12,436,692

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Loans to directors and executive officers of the Parent and the Bank, and to their associates,affiliates, are summarized as follows:
(In thousands) 
Balance at January 1, 2019$46,728
Additions133,607
Amounts collected(123,956)
Amounts written off
Balance, December 31, 2019$56,379

(In thousands) 
Balance at January 1, 2016$63,737
Additions547,001
Amounts collected(547,864)
Amounts written off
Balance, December 31, 2016$62,874


Management believes all loans to directors and executive officers have been made in the ordinary course of business with normal credit terms, including interest rate and collateral considerations, and do not represent more than a normal risk of collection. The activity in the table above includes draws and repayments on several lines of credit with business entities. There were no0 outstanding loans at December 31, 20162019 to principal holders (over 10% ownership) of the Company’s common stock.


The Company’s lending activity is generally centered in Missouri, Kansas, Illinois Kansas and other nearby states including Oklahoma, Colorado, Iowa, Ohio, Texas, and others. The Company maintains a diversified portfolio with limited industry concentrations of credit risk. Loans and loan commitments are extended under the Company’s normal credit standards, controls, and monitoring features. Most loan commitments are short or intermediate term in nature. Commercial loan maturities generally range from threeone to seven years. Collateral is commonly required and would include such assets as marketable securities and cash equivalent assets, accounts receivable and inventory, equipment, other forms of personal property, and real estate. At December 31, 2016,2019, unfunded loan commitments totaled $10.4$11.2 billion (which included $4.9$5.1 billion in unused approved lines of credit related to credit card loan agreements) which could be drawn by customers subject to certain review and terms of agreement. At December 31, 2016,2019, loans totaling $3.8$4.0 billion were pledged at the FHLB as collateral for borrowings and letters of credit obtained to secure public deposits. Additional loans of $1.7$1.6 billion were pledged at the Federal Reserve Bank as collateral for discount window borrowings.


The Company has a net investment in direct financing and sales type leases to commercial and industrial and tax-exempt entities of $523.9$795.8 million and $463.1$752.2 million at December 31, 20162019 and 2015,2018, respectively, which is included in business loans on the Company’s consolidated balance sheets. This investment includes deferred income of $33.3$71.8 million and $29.4$62.6 million at December 31, 20162019 and 2015,2018, respectively. The net investment in operating leases amounted to $19.0$14.7 million and $16.9$16.1 million at December 31, 20162019 and 2015,2018, respectively, and is included in other assets on the Company’s consolidated balance sheets.


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Allowance for loan losses


A summary of the activity in the allowance for losses during the previous three years follows:
(In thousands)CommercialPersonal BankingTotalCommercialPersonal BankingTotal
Balance at December 31, 2013$94,189
$67,343
$161,532
Balance at December 31, 2016$91,361
$64,571
$155,932
Provision for loan losses(5,204)34,735
29,531
2,327
42,917
45,244
Deductions:  
Loans charged off4,548
48,225
52,773
2,538
52,641
55,179
Less recoveries5,185
13,057
18,242
2,554
10,981
13,535
Net loans charged off (recoveries)(637)35,168
34,531
(16)41,660
41,644
Balance at December 31, 201489,622
66,910
156,532
Balance at December 31, 201793,704
65,828
159,532
Provision for loan losses(9,319)38,046
28,727
254
42,440
42,694
Deductions:  
Loans charged off4,057
46,993
51,050
3,164
52,657
55,821
Less recoveries5,840
11,483
17,323
2,075
11,452
13,527
Net loans charged off (recoveries)(1,783)35,510
33,727
Balance at December 31, 201582,086
69,446
151,532
Net loans charged off1,089
41,205
42,294
Balance at December 31, 201892,869
67,063
159,932
Provision for loan losses4,898
31,420
36,318
2,816
47,622
50,438
Deductions:  
Loans charged off3,258
47,720
50,978
4,711
57,169
61,880
Less recoveries7,635
11,425
19,060
786
11,406
12,192
Net loans charged off (recoveries)(4,377)36,295
31,918
Balance at December 31, 2016$91,361
$64,571
$155,932
Net loans charged off3,925
45,763
49,688
Balance at December 31, 2019$91,760
$68,922
$160,682


The following table shows the balance in the allowance for loan losses and the related loan balance at December 31, 20162019 and 2015,2018, disaggregated on the basis of impairment methodology. Impaired loans evaluated under ASC 310-10-35 include loans on non-accrual status which are individually evaluated for impairment and other impaired loans deemed to have similar risk characteristics, which are collectively evaluated. All other loans are collectively evaluated for impairment under ASC 450-20.
 Impaired Loans All Other Loans

(In thousands)
Allowance for Loan LossesLoans Outstanding Allowance for Loan LossesLoans Outstanding
December 31, 2019     
Commercial$1,629
$64,500
 $90,131
$9,233,880
Personal Banking1,117
17,232
 67,805
5,422,205
Total$2,746
$81,732
 $157,936
$14,656,085
December 31, 2018     
Commercial$1,780
$61,496
 $91,089
$8,790,378
Personal Banking916
17,120
 66,147
5,271,304
Total$2,696
$78,616
 $157,236
$14,061,682

 Impaired Loans All Other Loans

(In thousands)
Allowance for Loan LossesLoans Outstanding Allowance for Loan LossesLoans Outstanding
December 31, 2016     
Commercial$1,817
$44,795
 $89,544
$8,166,180
Personal Banking1,292
19,737
 63,279
5,182,024
Total$3,109
$64,532
 $152,823
$13,348,204
December 31, 2015     
Commercial$1,927
$43,027
 $80,159
$7,334,480
Personal Banking1,557
22,287
 67,889
5,036,898
Total$3,484
$65,314
 $148,048
$12,371,378


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Impaired loans
The table below shows the Company’s investment in impaired loans at December 31, 20162019 and 2015.2018. These loans consist of all loans on non-accrual status and other restructured loans whose terms have been modified and classified as troubled debt restructurings under current accounting guidance.restructurings. These restructured loans are performing in accordance with their modified terms, and because the Company believes it probable that all amounts due under the modified terms of the agreements will be collected, interest on these loans is being recognized on an accrual basis. They are discussed further in the "Troubled debt restructurings" section on page 76.below.
(In thousands)20192018
Non-accrual loans$10,220
$12,536
Restructured loans (accruing)71,512
66,080
Total impaired loans$81,732
$78,616

(In thousands)20162015
Non-accrual loans$14,283
$26,575
Restructured loans (accruing)50,249
38,739
Total impaired loans$64,532
$65,314
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The following table provides additional information about impaired loans held by the Company at December 31, 20162019 and 2015,2018, segregated between loans for which an allowance for credit losses has been provided and loans for which no allowance has been provided.
(In thousands)Recorded InvestmentUnpaid Principal Balance Related Allowance
December 31, 2019   
With no related allowance recorded:   
Business$7,054
$13,738
$
 $7,054
$13,738
$
With an allowance recorded:   
Business$30,437
$30,487
$837
Real estate – construction and land46
51
1
Real estate – business26,963
27,643
791
Real estate – personal4,729
5,968
258
Consumer4,421
4,421
35
Revolving home equity35
35
1
Consumer credit card8,047
8,047
823
 $74,678
$76,652
$2,746
Total$81,732
$90,390
$2,746
December 31, 2018   
With no related allowance recorded:   
Business$8,725
$14,477
$
 $8,725
$14,477
$
With an allowance recorded:   
Business$40,286
$40,582
$1,223
Real estate – construction and land416
421
11
Real estate – business12,069
12,699
546
Real estate – personal4,461
6,236
266
Consumer5,510
5,510
38
Revolving home equity40
40
1
Consumer credit card7,109
7,109
611
 $69,891
$72,597
$2,696
Total$78,616
$87,074
$2,696


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(In thousands)Recorded InvestmentUnpaid Principal Balance Related Allowance
December 31, 2016   
With no related allowance recorded:   
Business$7,375
$10,470
$
Real estate – construction and land557
752

 $7,932
$11,222
$
With an allowance recorded:   
Business$29,924
$31,795
$1,318
Real estate – construction and land69
72
3
Real estate – business6,870
8,072
496
Real estate – personal6,394
9,199
642
Consumer5,281
5,281
57
Revolving home equity584
584
1
Consumer credit card7,478
7,478
592
 $56,600
$62,481
$3,109
Total$64,532
$73,703
$3,109
December 31, 2015   
With no related allowance recorded:   
Business$9,330
$11,777
$
Real estate – construction and land2,961
8,956

Real estate – business4,793
6,264

Real estate – personal373
373

 $17,457
$27,370
$
With an allowance recorded:   
Business$18,227
$20,031
$1,119
Real estate – construction and land1,227
2,804
63
Real estate – business6,489
9,008
745
Real estate – personal7,667
10,530
831
Consumer5,599
5,599
63
Revolving home equity704
852
67
Consumer credit card7,944
7,944
596
 $47,857
$56,768
$3,484
Total$65,314
$84,138
$3,484


Total average impaired loans during 20162019 and 20152018 are shown in the table below.
 2019 2018
(In thousands)CommercialPersonal BankingTotal CommercialPersonal BankingTotal
Average impaired loans:       
Non-accrual loans$9,892
$2,031
$11,923
 $7,619
$2,122
$9,741
Restructured loans (accruing)49,544
15,667
65,211
 73,261
16,526
89,787
Total$59,436
$17,698
$77,134
 $80,880
$18,648
$99,528

 2016 2015
(In thousands)CommercialPersonal BankingTotal CommercialPersonal BankingTotal
Average impaired loans:       
Non-accrual loans$17,294
$4,135
$21,429
 $24,284
$5,449
$29,733
Restructured loans (accruing)32,29517,058
49,353
 16,671
18,395
35,066
Total$49,589
$21,193
$70,782
 $40,955
$23,844
$64,799


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The table below shows interest income recognized during the years ended December 31, 2016, 20152019, 2018 and 20142017 for impaired loans held at the end of each respective period. This interest all relates to accruing restructured loans, as discussed previously.in the "Troubled debt restructurings" section below.


 Years Ended December 31
(In thousands)201920182017
Interest income recognized on impaired loans:   
Business$1,329
$2,219
$3,135
Real estate – construction and land2
25
41
Real estate – business1,456
558
514
Real estate – personal136
139
402
Consumer286
305
307
Revolving home equity3
3
10
Consumer credit card828
746
673
Total$4,040
$3,995
$5,082


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 Years Ended December 31
(In thousands)201620152014
Interest income recognized on impaired loans:   
Business$1,064
$495
$344
Real estate – construction and land2
80
361
Real estate – business171
122
153
Real estate – personal152
187
208
Consumer339
348
286
Revolving home equity31
20
27
Consumer credit card722
750
993
Total$2,481
$2,002
$2,372


Delinquent and non-accrual loans
The following table provides aging information on the Company’s past due and accruing loans, in addition to the balances of loans on non-accrual status, at December 31, 20162019 and 2015.2018.
(In thousands)Current or Less Than 30 Days Past Due30 – 89 Days Past Due90 Days Past Due and Still AccruingNon-accrualTotal
December 31, 2019     
Commercial:     
Business$5,545,104
$12,064
$792
$7,489
$5,565,449
Real estate – construction and land882,826
13,046
3,503
2
899,377
Real estate – business2,830,494
2,030

1,030
2,833,554
Personal Banking:     
Real estate – personal2,345,243
6,129
1,689
1,699
2,354,760
Consumer1,928,082
34,053
2,010

1,964,145
Revolving home equity347,258
1,743
250

349,251
Consumer credit card742,659
10,703
11,615

764,977
Overdrafts5,972
332


6,304
Total$14,627,638
$80,100
$19,859
$10,220
$14,737,817
December 31, 2018     
Commercial:     
Business$5,086,912
$10,057
$473
$8,985
$5,106,427
Real estate – construction and land867,692
1,963

4
869,659
Real estate – business2,867,347
6,704
22
1,715
2,875,788
Personal Banking:     
Real estate – personal2,118,045
6,041
1,165
1,832
2,127,083
Consumer1,916,320
35,608
3,644

1,955,572
Revolving home equity374,830
875
694

376,399
Consumer credit card792,334
11,140
10,660

814,134
Overdrafts14,937
299


15,236
Total$14,038,417
$72,687
$16,658
$12,536
$14,140,298

(In thousands)Current or Less Than 30 Days Past Due30 – 89 Days Past Due90 Days Past Due and Still AccruingNon-accrualTotal
December 31, 2016     
Commercial:     
Business$4,763,274
$3,735
$674
$8,682
$4,776,365
Real estate – construction and land789,633
1,039

564
791,236
Real estate – business2,639,586
2,154

1,634
2,643,374
Personal Banking:     
Real estate – personal1,995,724
9,162
2,108
3,403
2,010,397
Consumer1,957,358
29,783
3,660

1,990,801
Revolving home equity411,483
1,032
1,119

413,634
Consumer credit card757,443
10,187
8,835

776,465
Overdrafts10,014
450


10,464
Total$13,324,515
$57,542
$16,396
$14,283
$13,412,736
December 31, 2015     
Commercial:     
Business$4,384,149
$2,306
$564
$10,874
$4,397,893
Real estate – construction and land617,838
3,142

3,090
624,070
Real estate – business2,340,919
6,762

7,863
2,355,544
Personal Banking:     
Real estate – personal1,901,330
7,117
3,081
4,425
1,915,953
Consumer1,903,389
18,273
2,703

1,924,365
Revolving home equity427,998
2,641
2,019
323
432,981
Consumer credit card762,750
8,894
8,100

779,744
Overdrafts5,834
308


6,142
Total$12,344,207
$49,443
$16,467
$26,575
$12,436,692

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Credit quality
The following table provides information about the credit quality of the Commercial loan portfolio, using the Company’s internal rating system as an indicator. The internal rating system is a series of grades reflecting management’s risk assessment, based on its analysis of the borrower’s financial condition. The “pass” category consists of a range of loan grades that reflect increasing, though still acceptable, risk. Movement of risk through the various grade levels in the “pass” category is monitored for early identification of credit deterioration. The “special mention” rating is attachedapplied to loans where the borrower exhibits material negative financial trends due to borrower specific or systemic conditions that, if left uncorrected, threaten its capacity to meet its debt obligations. The borrower is believed to have sufficient financial flexibility to react to and resolve its negative financial situation. It is a transitional grade that is closely monitored for improvement or deterioration. The “substandard” rating is applied to loans where the borrower exhibits well-defined weaknesses that jeopardize its continued performance and are of a severity that the distinct possibility of default exists. Loans are placed on “non-accrual” when management does not expect to collect payments consistent with acceptable and agreed upon terms of repayment, as discussed in Note 1.
 Commercial Loans
(In thousands)BusinessReal Estate -ConstructionReal Estate - BusinessTotal
December 31, 2016    
Pass$4,607,553
$788,778
$2,543,348
$7,939,679
Special mention116,642
722
45,479
162,843
Substandard43,488
1,172
52,913
97,573
Non-accrual8,682
564
1,634
10,880
Total$4,776,365
$791,236
$2,643,374
$8,210,975
December 31, 2015    
Pass$4,278,857
$618,788
$2,281,565
$7,179,210
Special mention49,302
1,033
15,009
65,344
Substandard58,860
1,159
51,107
111,126
Non-accrual10,874
3,090
7,863
21,827
Total$4,397,893
$624,070
$2,355,544
$7,377,507

repayment.
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 Commercial Loans
(In thousands)BusinessReal Estate -ConstructionReal Estate - BusinessTotal
December 31, 2019    
Pass$5,393,928
$856,364
$2,659,827
$8,910,119
Special mention80,089
42,541
92,626
215,256
Substandard83,943
470
80,071
164,484
Non-accrual7,489
2
1,030
8,521
Total$5,565,449
$899,377
$2,833,554
$9,298,380
December 31, 2018    
Pass$4,915,042
$866,527
$2,777,374
$8,558,943
Special mention84,391
1,917
51,845
138,153
Substandard98,009
1,211
44,854
144,074
Non-accrual8,985
4
1,715
10,704
Total$5,106,427
$869,659
$2,875,788
$8,851,874


The credit quality of Personal Banking loans is monitored primarily on the basis of aging/delinquency, and this information is provided in the table in the above section on "Delinquent and non-accrual loans". In addition, FICO scores are obtained and updated on a quarterly basis for most of the loans in the Personal Banking portfolio. This is a published credit score designed to measure the risk of default by taking into account various factors from a person'sborrower's financial history. The bank normally obtains a FICO score at the loan's origination and renewal dates, and updates are obtained on a quarterly basis. Excluded from the table below are certain personal real estate loans for which FICO scores are not obtained because the loans are relatedgenerally pertain to commercial activity.customer activities and are often underwritten with other collateral considerations. These loans totaled $237.2$198.2 million at December 31, 20162019 and $257.8$201.7 million at December 31, 2015;2018. The table also excludes consumer loans related to the Company's patient healthcare loan program, which totaled $199.2 million at December 31, 2019 and $170.3 million at December 31, 2018. As the healthcare loans are guaranteed by the hospital, customer FICO scores are not obtained for these loans. The personal real estate loans and consumer loans excluded below totaled less than 6%8% of the Personal Banking portfolio. For the remainder of loans in the Personal Banking portfolio, the table below shows the percentage of balances outstanding at December 31, 20162019 and 20152018 by FICO score.
 Personal Banking Loans
 % of Loan Category


Real Estate - PersonalConsumerRevolving Home EquityConsumer Credit Card
December 31, 2019    
FICO score:    
Under 6001.0%3.0%1.7%5.6%
600 – 6591.9
5.2
1.9
14.3
660 – 7199.2
15.4
9.0
32.2
720 – 77925.7
27.0
21.5
26.6
780 and over62.2
49.4
65.9
21.3
Total100.0%100.0%100.0%100.0%
December 31, 2018    
FICO score:    
Under 6001.1%3.1%0.8%4.4%
600 – 6591.8
4.8
1.7
14.0
660 – 7199.4
16.1
9.1
34.8
720 – 77924.7
25.7
24.0
26.4
780 and over63.0
50.3
64.4
20.4
Total100.0%100.0%100.0%100.0%


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 Personal Banking Loans
 % of Loan Category


Real Estate - PersonalConsumerRevolving Home EquityConsumer Credit Card
December 31, 2016    
FICO score:    
Under 6001.3%3.4%1.0%4.9%
600 – 6592.6
6.4
1.8
15.5
660 – 71910.4
19.7
9.7
34.9
720 – 77925.4
26.3
21.1
25.1
780 and over60.3
44.2
66.4
19.6
Total100.0%100.0%100.0%100.0%
December 31, 2015    
FICO score:    
Under 6001.5%4.5%1.5%3.9%
600 – 6593.0
9.7
3.9
12.0
660 – 7199.1
21.8
13.6
31.7
720 – 77925.0
26.4
28.4
27.9
780 and over61.4
37.6
52.6
24.5
Total100.0%100.0%100.0%100.0%


Troubled debt restructurings
As mentioned previously, the Company's impaired loans include loans which have been classified as troubled debt restructurings. Total restructured loans amounted to $59.1 million and $53.7 million at December 31, 2016 and 2015, respectively.restructurings, as shown in the table below. Restructured loans are those extended to borrowers who are experiencing financial difficulty and who have been granted a concession. Restructured loans are placed on non-accrual status if the Company does not believe it probable that amounts due under the contractual terms will be collected, and those non-accrual loans totaled $8.8 million at December 31, 2016. Othercollected. Commercial performing restructured loans totaled $50.2 million at December 31, 2016. These are partlyprimarily comprised of certain business, construction and business real estate loans classified as substandard. Upon maturity, the loanssubstandard, but renewed at interest rates judged not to be market rates for new debt with similar risk and as a result were classified as troubled debt restructurings.non-market. These commercial loans totaled $34.5 million at December 31, 2016. These restructured loans are performing in accordance with their modified terms, and because the Company believes it probable that all amounts due under the modified terms of the agreements will be collected, interest on these loans is being recognized on an accrual basis. Troubled debt restructurings also include certain credit card and other small consumer loans under various debt management and assistance programs, which totaled $7.5 million at December 31, 2016.programs. Modifications to credit cardthese loans generally involve removing the available line of credit, placing loans on amortizing status, and lowering the contractual interest rate. The Company also classifies certainCertain personal real estate, revolving home equity, and consumer loans were classified as consumer bankruptcy troubled debt restructurings because they were not reaffirmed by the borrower in bankruptcy proceedings. These loans, which are comprised of personal real estate, revolving home equity and consumer loans, totaled $7.9 million at December 31, 2016. Interest on these loans is being recognized on an accrual basis, as the borrowers are continuing to make payments.

Other consumer loans classified as troubled debt restructurings consist of various other workout arrangements with consumer customers.
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  December 31
(In thousands)20192018
Accruing loans:  
 Commercial$55,934
$50,904
 Assistance programs8,365
7,410
 Consumer bankruptcy3,592
4,103
 Other consumer3,621
3,663
Non-accrual loans7,938
9,759
Total troubled debt restructurings$79,450
$75,839



The table below shows the outstanding balance of loans classified as troubled debt restructurings by loan classification at December 31, 2016,2019, in addition to the period endoutstanding balances of these restructured loans which the Company considers to have been in default at any time during the past twelve months. For purposes of this disclosure, the Company considers "default" to mean 90 days or more past due as to interest or principal.
(In thousands)December 31, 2019Balance 90 days past due at any time during previous 12 months
Commercial:  
Business$37,055
$
Real estate – construction and land44

Real estate – business25,933

Personal Banking:  
Real estate – personal3,915
347
Consumer4,421
83
Revolving home equity35

Consumer credit card8,047
987
Total troubled debt restructurings$79,450
$1,417

(In thousands)December 31, 2016Balance 90 days past due at any time during previous 12 months
Commercial:  
Business$35,648
$
Real estate – construction and land557
557
Real estate – business5,236

Personal Banking:  
Real estate – personal4,230
426
Consumer5,342
44
Revolving home equity583

Consumer credit card7,478
613
Total restructured loans$59,074
$1,640


For those loans on non-accrual status also classified as restructured, the modification did not create any further financial effect on the Company as those loans were already recorded at net realizable value. For those performing commercial loans classified as restructured, there were no concessions involving forgiveness of principal or interest and, therefore, there was no financial impact to the Company as a result of modification to these loans. No financial impact resulted from those performing loans where the debt was not reaffirmed in bankruptcy, as no changes to loan terms occurred in that process .process. However, the effects of modifications to consumer credit card loans under various debt management and assistance programs were estimated to decrease interest income by approximately $870 thousand$1.2 million on an annual, pre-tax basis, compared to amounts contractually owed. Other modifications to consumer loans mainly involve extensions and other small modifications that did not include the forgiveness of principal or interest.


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The allowance for loan losses related to troubled debt restructurings on non-accrual status is determined by individual evaluation, including collateral adequacy, using the same process as loans on non-accrual status which are not classified as troubled debt restructurings. Those performing loans classified as troubled debt restructurings are accruing loans which management expects to collect under contractual terms. Performing commercial loans have hadhaving no other concessions granted other than being renewed at annon-market interest raterates are judged not to be market. As such, they have similar risk characteristics as non-troubled debt commercial loans and are collectively evaluated based on internal risk rating, loan type, delinquency, historical experience and current economic factors. Performing personal banking loans classified as troubled debt restructurings resulted from the borrower not reaffirming the debt during bankruptcy and have had no other concession granted, other than the Bank's future limitations on collecting payment deficiencies or in pursuing foreclosure actions. As such, they have similar risk characteristics as non-troubled debt personal banking loans and are evaluated collectively based on loan type, delinquency, historical experience and current economic factors.


If a troubled debt restructuring defaults and is already on non-accrual status, the allowance for loan losses continues to be based on individual evaluation, using discounted expected cash flows or the fair value of collateral. If an accruing, troubled debt restructuring defaults, the loan's risk rating is downgraded to non-accrual status and the loan's related allowance for loan losses is determined based on individual evaluation, or if necessary, the loan is charged off and collection efforts begin.


The Company had commitments of $10.3$4.7 million at December 31, 20162019 to lend additional funds to borrowers with restructured loans, compared to $3.5$1.8 million at December 31, 2015.2018.


Loans held for sale
Beginning January 1, 2015,The Company designates certain long-term fixed rate personal real estate loan originations have been designatedloans as held for sale, and the Company has elected the fair value option for these loans. The election of the fair value option aligns the accounting for these loans with the related economic hedges discussed in Note 17.19. The loans are primarily sold to FNMA, FHLMC, and GNMA. At December 31, 2016,2019, the fair value of these loans was $9.3$9.2 million, and the unpaid principal balance was $9.2$8.9 million. None of these loans were on non-accrual status or past due.


Beginning in the third quarter of 2015, theThe Company has designatedalso designates certain student loan originations as held for sale. The borrowers are credit-worthy students who are attending colleges and universities. The loans are intended to be sold in the secondary market, and the Company maintains contracts with Sallie Mae to sell the loans at various times whilewithin 210 days after the student is attending school or shortly after graduation. At December 31, 2016,last disbursement to the balance of these loans was $5.2 million.student. These loans are carried at lower of cost or fair value, andwhich totaled $4.6 million at December 31, 2019.

At December 31, 2019, none of the loans held for sale were on non-accrual status.status or 90 days past due and still accruing.
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Foreclosed real estate/repossessed assets
The Company’s holdings of foreclosed real estate totaled $366$365 thousand and $2.8$1.4 million at December 31, 20162019 and 2015,2018, respectively. Personal property acquired in repossession, generally autos and marine and recreational vehicles (RV), totaled $2.2$5.5 million and $3.3$2.0 million at December 31, 20162019 and 2015,2018, respectively. The December 31, 2019 balance of repossessed assets also included trailers with an asset value of $3.4 million, which were acquired due to the bankruptcy of a single leasing customer. Upon acquisition, these assets are recorded at fair value less estimated selling costs at the date of foreclosure, establishing a new cost basis. They are subsequently carried at the lower of this cost basis or fair value less estimated selling costs.


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3. Investment Securities
Investment securities, at fair value, consisted of the following at December 31, 20162019 and 2015.2018:
 
(In thousands)
20192018
Available for sale debt securities$8,571,626
$8,538,041
Trading debt securities28,161
27,059
Equity securities:  
   Readily determinable fair value2,929
2,585
   No readily determinable fair value1,280
1,824
Other:  
   Federal Reserve Bank stock33,770
33,498
   Federal Home Loan Bank stock10,000
10,000
   Private equity investments94,122
85,659
Total investment securities$8,741,888
$8,698,666

(In thousands)20162015
Available for sale:  
U.S. government and federal agency obligations$920,904
$727,076
Government-sponsored enterprise obligations449,998
793,023
State and municipal obligations1,778,214
1,741,957
Agency mortgage-backed securities2,685,931
2,618,281
Non-agency mortgage-backed securities1,055,639
879,963
Asset-backed securities2,381,301
2,644,381
Other debt securities325,953
331,320
Equity securities51,263
41,003
 Total available for sale9,649,203
9,777,004
Trading22,225
11,890
Non-marketable99,558
112,786
Total investment securities$9,770,986
$9,901,680
MostThe Company has elected to measure equity securities with no readily determinable fair value at cost minus impairment, if any, plus or minus changes resulting from observable price changes for the identical or similar investment of the Company’ssame issuer. This portfolio includes the Company's holdings of Visa Class B shares, which have a carrying value of zero, as there have not been observable price changes in orderly transactions for identical or similar investments of the same issuer. During the year-ended December 31, 2019, the Company did not record any impairment or other adjustments to the carrying amount of its portfolio of equity securities with no readily determinable fair value.
Other investment securities are classified as available for sale, and this portfolio is discussed in more detail below. Securities which are classified as non-marketable include Federal Reserve Bank (FRB) stock, Federal Home Loan Bank (FHLB) stock, and Federal Reserve Bankinvestments in portfolio concerns held by the Company's private equity subsidiaries. FRB stock and FHLB stock are held for borrowingdebt and regulatory purposes, which totaled $46.9 million and $46.8 million at December 31, 2016 and 2015, respectively.purposes. Investment in Federal Reserve BankFRB stock is based on the capital structure of the investing bank, and investment in FHLB stock is mainly tied to the level of borrowings from the FHLB. These holdings are carried at cost. Non-marketable securities also includeThe private equity investments, which amounted to $52.3 million and $65.6 million at December 31, 2016 and 2015, respectively. Inin the absence of readily ascertainable market values, these securities are carried at estimated fair value.

The majority of the Company’s investment portfolio is comprised of available for sale debt securities, which are carried at fair value with changes in fair value reported in accumulated other comprehensive income (AOCI). A summary of the available for sale investmentdebt securities by maturity groupings as of December 31, 20162019 is shown in the following table. The weighted average yield for each range of maturities was calculated using the yield on each security within that range weighted by the amortized cost of each security at December 31, 2016.2019. Yields on tax exempt securities have not been adjusted for tax exempt status. The investment portfolio includes agency mortgage-backed securities, which are guaranteed by agencies such as FHLMC, FNMA, GNMA and FDIC, in addition to non-agency mortgage-backed securities, which have no guarantee but are collateralized by residential and commercial mortgages. Also included are certain other asset-backed securities, which are primarily collateralized by credit cards, automobiles, student loans, and commercial loans. The Company does notThese securities differ from traditional debt securities primarily in that they may have exposure to subprime-originated mortgage-backed or collateralized debt obligation instruments,uncertain maturity dates and does not hold any trust preferred securities.are priced based on estimated prepayment rates on the underlying collateral.
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(Dollars in thousands) Amortized CostFair ValueWeighted Average Yield
U.S. government and federal agency obligations:   
Within 1 year$57,234
$57,192
(.01)*%
After 1 but within 5 years518,035
533,805
2.17 *
After 5 but within 10 years252,592
260,779
.59 *
Total U.S. government and federal agency obligations827,861
851,776
1.54 *
Government-sponsored enterprise obligations:   
Within 1 year81,616
81,830
1.99
After 10 years57,118
57,447
2.65
Total government-sponsored enterprise obligations138,734
139,277
2.26
State and municipal obligations:   
Within 1 year51,230
51,540
2.55
After 1 but within 5 years740,283
763,396
2.42
After 5 but within 10 years377,009
395,014
2.56
After 10 years57,010
57,977
2.92
Total state and municipal obligations1,225,532
1,267,927
2.49
Mortgage and asset-backed securities:   
Agency mortgage-backed securities3,893,247
3,937,964
2.87
Non-agency mortgage-backed securities796,451
809,782
2.98
Asset-backed securities1,228,151
1,233,489
2.61
Total mortgage and asset-backed securities5,917,849
5,981,235
2.83
Other debt securities:   
Within 1 year51,998
52,180
 
After 1 but within 5 years218,950
222,770
 
After 5 but within 10 years54,607
56,461
 
Total other debt securities325,555
331,411
 
Total available for sale debt securities$8,435,531
$8,571,626
 
(Dollars in thousands) Amortized CostFair ValueWeighted Average Yield
U.S. government and federal agency obligations:   
Within 1 year$59,407
$59,989
1.89*%
After 1 but within 5 years501,141
506,131
1.33*
After 5 but within 10 years286,939
287,396
1.29*
After 10 years72,417
67,388
(.10)*
Total U.S. government and federal agency obligations919,904
920,904
1.24*
Government-sponsored enterprise obligations:   
Within 1 year6,990
7,003
1.13
After 1 but within 5 years419,174
418,662
1.53
After 5 but within 10 years14,989
15,032
2.30
After 10 years9,295
9,301
2.25
Total government-sponsored enterprise obligations450,448
449,998
1.56
State and municipal obligations:   
Within 1 year195,581
197,041
2.64
After 1 but within 5 years592,883
597,391
2.29
After 5 but within 10 years923,792
919,725
2.40
After 10 years66,428
64,057
2.84
Total state and municipal obligations1,778,684
1,778,214
2.40
Mortgage and asset-backed securities:   
Agency mortgage-backed securities2,674,964
2,685,931
2.53
Non-agency mortgage-backed securities1,054,446
1,055,639
2.40
Asset-backed securities2,389,176
2,381,301
1.57
Total mortgage and asset-backed securities6,118,586
6,122,871
2.14
Other debt securities:   
Within 1 year8,998
9,015
 
After 1 but within 5 years100,557
100,601
 
After 5 but within 10 years205,887
205,200
 
After 10 years11,588
11,137
 
Total other debt securities327,030
325,953
 
Equity securities5,678
51,263
 
Total available for sale investment securities$9,600,330
$9,649,203
 

* Rate does not reflect inflation adjustment on inflation-protected securities


Investments in U.S. government securitiesand federal agency obligations include U.S. Treasury inflation-protected securities, which totaled $461.9$461.8 million, at fair value, at December 31, 2016.2019. Interest paid on these securities increases with inflation and decreases with deflation, as measured by the Consumer Price Index. At maturity, the principal paid is the greater of an inflation-adjusted principal or the original principal. Included in state and municipal obligations are $16.7$9.9 million, at fair value, of auction rate securities, which were purchased from bank customers in 2008. Interest on these bonds is currently being paid at the maximum failed auction rates. Equity securities are primarily comprised of investments in common stock held by the Parent, which totaled $48.5 million, at fair value, at December 31, 2016.




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For debt securities classified as available for sale, the following table shows the unrealized gains and losses (pre-tax) in accumulated other comprehensive income,AOCI, by security type.
(In thousands) Amortized CostGross Unrealized GainsGross Unrealized LossesFair Value
December 31, 2019    
U.S. government and federal agency obligations$827,861
$23,957
$(42)$851,776
Government-sponsored enterprise obligations138,734
730
(187)139,277
State and municipal obligations1,225,532
42,427
(32)1,267,927
Mortgage and asset-backed securities:    
Agency mortgage-backed securities3,893,247
50,890
(6,173)3,937,964
Non-agency mortgage-backed securities796,451
14,036
(705)809,782
Asset-backed securities1,228,151
11,056
(5,718)1,233,489
Total mortgage and asset-backed securities5,917,849
75,982
(12,596)5,981,235
Other debt securities325,555
5,863
(7)331,411
Total$8,435,531
$148,959
$(12,864)$8,571,626
December 31, 2018    
U.S. government and federal agency obligations$914,486
$4,545
$(11,379)$907,652
Government-sponsored enterprise obligations199,470
55
(3,747)195,778
State and municipal obligations1,322,785
10,284
(5,030)1,328,039
Mortgage and asset-backed securities:    
Agency mortgage-backed securities3,253,433
9,820
(48,268)3,214,985
Non-agency mortgage-backed securities1,053,854
6,641
(12,779)1,047,716
Asset-backed securities1,518,976
3,849
(11,211)1,511,614
Total mortgage and asset-backed securities5,826,263
20,310
(72,258)5,774,315
Other debt securities339,595
72
(7,410)332,257
Total$8,602,599
$35,266
$(99,824)$8,538,041

(In thousands) Amortized CostGross Unrealized GainsGross Unrealized LossesFair Value
December 31, 2016    
U.S. government and federal agency obligations$919,904
$7,312
$(6,312)$920,904
Government-sponsored enterprise obligations450,448
1,126
(1,576)449,998
State and municipal obligations1,778,684
12,223
(12,693)1,778,214
Mortgage and asset-backed securities:    
Agency mortgage-backed securities2,674,964
31,610
(20,643)2,685,931
Non-agency mortgage-backed securities1,054,446
7,686
(6,493)1,055,639
Asset-backed securities2,389,176
3,338
(11,213)2,381,301
Total mortgage and asset-backed securities6,118,586
42,634
(38,349)6,122,871
Other debt securities327,030
935
(2,012)325,953
Equity securities5,678
45,585

51,263
Total$9,600,330
$109,815
$(60,942)$9,649,203
December 31, 2015    
U.S. government and federal agency obligations$729,846
$5,051
$(7,821)$727,076
Government-sponsored enterprise obligations794,912
2,657
(4,546)793,023
State and municipal obligations1,706,635
37,061
(1,739)1,741,957
Mortgage and asset-backed securities:    
Agency mortgage-backed securities2,579,031
47,856
(8,606)2,618,281
Non-agency mortgage-backed securities879,186
8,596
(7,819)879,963
Asset-backed securities2,660,201
1,287
(17,107)2,644,381
Total mortgage and asset-backed securities6,118,418
57,739
(33,532)6,142,625
Other debt securities335,925
377
(4,982)331,320
Equity securities5,678
35,325

41,003
Total$9,691,414
$138,210
$(52,620)$9,777,004


The Company’s impairment policy requires a review of all securities for which fair value is less than amortized cost. Special emphasis and analysis is placed on securities whose credit rating has fallen below Baa3 (Moody's) or BBB- (Standard & Poor's), whose fair values have fallen more than 20% below purchase price for an extended period of time, or those which have been identified based on management’s judgment. These securities are placed on a watch list and for all such securities, detailed cash flow modelsanalyses are prepared which use inputs specific to each security.on an individual security basis. Inputs to these models include factors such as cash flow received,projections, contractual payments required, expected delinquency rates, credit support from other tranches, prepayment speeds, collateral loss severity rates (including loan to values), and various other information related to the underlying collateral (including current delinquencies), collateral loss severity rates (including loan to values), expected delinquency rates, credit support from other tranches, and prepayment speeds.. Stress tests are performed at varying levels of delinquency rates, prepayment speeds and loss severities in order to gauge probable ranges of credit loss. At December 31, 2016,2019, the fair value of securities on this watch list was $79.6$51.6 million compared to $95.8$57.7 million at December 31, 2015.2018.


As of December 31, 2016,2019, the Company had recorded OTTIother-than-temporary impairment (OTTI) on certain non-agency mortgage-backed securities with a current par value of $17.5 million. These securities, which are part of the watch list mentioned above, which had an aggregate fair value of $31.2 million.$13.1 million at December 31, 2019. The cumulative credit-related portion of the impairment on these securities, which was recorded in earnings, totaled $14.1$13.3 million. The Company does not intend to sell these securities and believes it is not likely that it will be required to sell the securities before the recovery of their amortized cost.


The credit-related portion of the loss on these securities was based on the cash flows projected to be received over the estimated life of the securities, discounted to present value, and compared to the current amortized cost bases of the securities. Significant inputs to the cash flow models used to calculate the credit losses on these securities at December 31, 2019 included the following:
Significant InputsRange
Prepayment CPR0%-25%
Projected cumulative default9%-52%
Credit support0%-20%
Loss severity8%-63%
Significant InputsRange
Prepayment CPR4%-25%
Projected cumulative default17%-51%
Credit support0%-34%
Loss severity17%-63%

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The following table presents a rollforward of the cumulative OTTI credit losses recognized in earnings on all available for sale debt securities.
(In thousands)201920182017
Cumulative OTTI credit losses at January 1$14,092
$14,199
$14,080
Credit losses on debt securities for which impairment was not previously recognized48
58
111
Credit losses on debt securities for which impairment was previously recognized85
10
274
Increase in expected cash flows that are recognized over remaining life of security(950)(175)(266)
Cumulative OTTI credit losses at December 31$13,275
$14,092
$14,199

(In thousands)201620152014
Cumulative OTTI credit losses at January 1$14,129
$13,734
$12,499
Credit losses on debt securities for which impairment was not previously recognized
76

Credit losses on debt securities for which impairment was previously recognized270
407
1,365
Increase in expected cash flows that are recognized over remaining life of security(319)(88)(130)
Cumulative OTTI credit losses at December 31$14,080
$14,129
$13,734


SecuritiesDebt securities with unrealized losses recorded in accumulated other comprehensive incomeAOCI are shown in the table below, along with the length of the impairment period.
 Less than 12 months 12 months or longer Total

(In thousands)
 
Fair Value    
Unrealized
Losses    
 
 
Fair Value    
Unrealized
Losses    
 
 
Fair Value    
Unrealized
Losses    
December 31, 2019        
U.S. government and federal agency obligations$31,787
$21
 $25,405
$21
 $57,192
$42
Government-sponsored enterprise obligations6,155
187
 

 6,155
187
State and municipal obligations6,700
31
 1,554
1
 8,254
32
Mortgage and asset-backed securities:



 



   
Agency mortgage-backed securities652,352
5,306
 147,653
867
 800,005
6,173
Non-agency mortgage-backed securities102,931
254
 189,747
451
 292,678
705
Asset-backed securities330,876
3,610
 152,461
2,108
 483,337
5,718
Total mortgage and asset-backed securities1,086,159
9,170
 489,861
3,426
 1,576,020
12,596
Other debt securities5,496
4
 997
3
 6,493
7
Total$1,136,297
$9,413
 $517,817
$3,451
 $1,654,114
$12,864
December 31, 2018        
U.S. government and federal agency obligations$317,699
$6,515
 $116,728
$4,864
 $434,427
$11,379
Government-sponsored enterprise obligations

 188,846
3,747
 188,846
3,747
State and municipal obligations157,838
704
 257,051
4,326
 414,889
5,030
Mortgage and asset-backed securities:



 



 



Agency mortgage-backed securities330,933
1,502
 1,927,268
46,766
 2,258,201
48,268
Non-agency mortgage-backed securities207,506
1,085
 657,685
11,694
 865,191
12,779
Asset-backed securities147,997
728
 813,427
10,483
 961,424
11,211
Total mortgage and asset-backed securities686,436
3,315
 3,398,380
68,943
 4,084,816
72,258
Other debt securities51,836
564
 260,682
6,846
 312,518
7,410
Total$1,213,809
$11,098
 $4,221,687
$88,726
 $5,435,496
$99,824
 Less than 12 months 12 months or longer Total

(In thousands)
 
Fair Value    
Unrealized
Losses    
 
 
Fair Value    
Unrealized
Losses    
 
 
Fair Value    
Unrealized
Losses    
December 31, 2016        
U.S. government and federal agency obligations$349,538
$2,823
 $32,208
$3,489
 $381,746
$6,312
Government-sponsored enterprise obligations190,441
1,576
 

 190,441
1,576
State and municipal obligations700,779
12,164
 15,195
529
 715,974
12,693
Mortgage and asset-backed securities:



 



   
Agency mortgage-backed securities1,147,416
20,638
 2,150
5
 1,149,566
20,643
Non-agency mortgage-backed securities688,131
6,373
 34,946
120
 723,077
6,493
Asset-backed securities780,209
5,277
 358,778
5,936
 1,138,987
11,213
Total mortgage and asset-backed securities2,615,756
32,288
 395,874
6,061
 3,011,630
38,349
Other debt securities179,639
1,986
 975
26
 180,614
2,012
Total$4,036,153
$50,837
 $444,252
$10,105
 $4,480,405
$60,942
December 31, 2015        
U.S. government and federal agency obligations$491,998
$3,098
 $31,012
$4,723
 $523,010
$7,821
Government-sponsored enterprise obligations157,830
1,975
 110,250
2,571
 268,080
4,546
State and municipal obligations66,998
544
 31,120
1,195
 98,118
1,739
Mortgage and asset-backed securities:



 



 



Agency mortgage-backed securities530,035
2,989
 291,902
5,617
 821,937
8,606
Non-agency mortgage-backed securities653,603
7,059
 54,536
760
 708,139
7,819
Asset-backed securities2,207,922
12,492
 223,311
4,615
 2,431,233
17,107
Total mortgage and asset-backed securities3,391,560
22,540
 569,749
10,992
 3,961,309
33,532
Other debt securities244,452
3,687
 25,218
1,295
 269,670
4,982
Total$4,352,838
$31,844
 $767,349
$20,776
 $5,120,187
$52,620

 
The total available for sale portfolio consisted of approximately 2,000 individual securities at December 31, 2016. Thedebt portfolio included 771$1.7 billion of securities having an aggregate fair value of $4.5 billion, that were in a loss position at December 31, 2016,2019, compared to 466 securities, with a fair value of $5.1$5.4 billion at December 31, 2015.2018. The total amount of unrealized loss on these securities was $60.9$12.9 million at December 31, 2016, an increase2019, a decrease of $8.3$87.0 million compared to the unrealized loss at December 31, 2015. The rise2018. This decrease in unrealized losses resulted largely from the Federal Reserve Board's benchmarkwas mainly due to a declining interest rate increase in December 2016. At December 31, 2016, the fair value of securities in an unrealized loss position for 12 months or longer totaled $444.3 million, or 4.6% of the total portfolio value.environment.


The Company’s holdings of state and municipal obligations included gross unrealized losses of $12.7 million at December 31, 2016, of which $600 thousand related to auction rate securities. The state and municipal portfolio totaled $1.8 billion at fair value, or 18.4% of total available for sale securities. The portfolio is diversified in order to reduce risk, and the Company has processes and procedures in place to monitor its state and municipal holdings, identify signs of financial distress and, if necessary, exit its positions in a timely manner.



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The credit ratings (Moody’s rating or equivalent) at December 31, 2016 in the state and municipal bond portfolio (excluding auction rate securities) are shown in the following table. The average credit quality of the portfolio is Aa2 as rated by Moody’s.
% of Portfolio
Aaa6.2%
Aa79.5
A13.8
Not rated.5
100.0%


The following table presents proceeds from sales of securities and the components of investment securities gains and losses which have been recognized in earnings.
 For the Year Ended December 31
(In thousands)201920182017
Proceeds from sales of securities:   
Available for sale debt securities$402,103
$667,227
$779,793
Equity securities3,856
41,637
10,953
Other7,244

1,634
Total proceeds$413,203
$708,864
$792,380
    
Investment securities gains (losses), net:   
Available for sale debt securities:   
Losses realized on called bonds$
$
$(254)
Gains realized on sales2,354
448
592
Losses realized on sales(2,568)(10,101)(10,287)
Other-than-temporary impairment recognized on debt securities(133)(68)(385)
Equity securities:   
Gains realized on donations of securities

31,074
Gains realized on sales3,262
1,759
10,653
 Losses realized on sales
(8,917)(10)
 Fair value adjustments, net344
2,542

Other:   
 Gains realized on sales1,094

381
 Losses realized on sales

(880)
Fair value adjustments, net(727)13,849
(5,833)
Total investment securities gains (losses), net$3,626
$(488)$25,051

(In thousands)201620152014
Proceeds from sales of available for sale securities$2,049
$675,870
$30,998
Proceeds from sales of non-marketable securities22,331
13,161
33,444
Total proceeds$24,380
$689,031
$64,442
Available for sale:   
Gains realized on sales$109
$2,925
$
Losses realized on sales

(5,197)
Gain realized on donation

1,570
Other-than-temporary impairment recognized on debt securities(270)(483)(1,365)
Non-marketable:   
Gains realized on sales4,349
2,516
1,629
Losses realized on sales(502)(40)(134)
Fair value adjustments, net(3,739)1,402
17,621
Investment securities gains (losses), net$(53)$6,320
$14,124


Investment securities with a fair value of $4.4 billion and $4.1$4.3 billion were pledged at both December 31, 20162019 and 2015, respectively,2018 to secure public deposits, securities sold under repurchase agreements, trust funds, and borrowings at the Federal Reserve Bank. Securities pledged under agreements pursuant to which the collateral may be sold or re-pledged by the secured parties approximated $568.6$204.9 million, while the remaining securities were pledged under agreements pursuant to which the secured parties may not sell or re-pledge the collateral. Except for obligations of various government-sponsored enterprises such as FNMA, FHLB and FHLMC, no0 investment in a single issuer exceeds 10% of stockholders’ equity.


4. Land, BuildingsPremises and Equipment
Land, buildingsPremises and equipment consist of the following at December 31, 20162019 and 2015:2018:
(In thousands)20192018
Land$91,678
$91,603
Buildings and improvements566,177
545,510
Equipment237,047
226,666
Right of use leased assets28,195

Total923,097
863,779
Less accumulated depreciation552,460
530,660
Net premises and equipment$370,637
$333,119

(In thousands)20162015
Land$98,221
$105,182
Buildings and improvements530,489
541,736
Equipment258,030
250,193
Total886,740
897,111
Less accumulated depreciation549,035
544,530
Net land, buildings and equipment$337,705
$352,581


Depreciation expense of $30.1$30.8 million in both 2016 and 2015 and $29.82019, $28.6 million in 2014,2018 and $29.1 million in 2017, was included in occupancy expense and equipment expense in the consolidated statements of income. Repairs and maintenance expense of $16.2$17.0 million, $16.3$16.9 million and $16.5$16.4 million for 2016, 20152019, 2018 and 2014,2017, respectively, was included in occupancy expense and equipment expense. There has been no interest expense capitalized on construction projects in the past three years.


Right of use leased assets are comprised mainly of operating leases for branches, office space, ATM locations, and certain equipment, as described in Note 6.
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5. Goodwill and Other Intangible Assets
The following table presents information about the Company's intangible assets which have estimable useful lives.
  December 31, 2019 December 31, 2018
(In thousands)
 Gross Carrying Amount Accumulated Amortization Valuation Allowance  Net Amount Gross Carrying Amount  Accumulated Amortization Valuation Allowance Net Amount
Amortizable intangible assets:                
Core deposit premium $31,270
 $(29,485) $
 $1,785
 $31,270
 $(28,954) $
 $2,316
Mortgage servicing rights 12,942
 (4,866) (327) 7,749
 10,339
 (3,861) 
 6,478
Total $44,212
 $(34,351) $(327) $9,534
 $41,609
 $(32,815) $
 $8,794
  December 31, 2016 December 31, 2015
(In thousands)
 Gross Carrying Amount Accumulated Amortization Valuation Allowance  Net Amount Gross Carrying Amount  Accumulated Amortization Valuation Allowance Net Amount
Amortizable intangible assets:                
Core deposit premium $31,270
 $(27,429) $
 $3,841
 $31,270
 $(26,239) $
 $5,031
Mortgage servicing rights 5,672
 (2,782) (22) 2,868
 4,638
 (2,971) (29) 1,638
Total $36,942
 $(30,211) $(22) $6,709
 $35,908
 $(29,210) $(29) $6,669


The carrying amount of goodwill and its allocation among segments at December 31, 20162019 and 20152018 is shown in the table below. As a result of ongoing assessments, no impairment of goodwill was recorded in 2016, 20152019, 2018 or 2014.2017. Further, the annual assessment of qualitative factors on January 1, 20172020 revealed no likelihood of impairment as of that date.
(In thousands)December 31, 2019December 31, 2018
Consumer segment$70,721
$70,721
Commercial segment67,454
67,454
Wealth segment746
746
Total goodwill$138,921
$138,921
(In thousands)December 31, 2016December 31, 2015
Consumer segment$70,721
$70,721
Commercial segment67,454
67,454
Wealth segment746
746
Total goodwill$138,921
$138,921


Changes in the net carrying amount of goodwill and other net intangible assets for the years ended December 31, 20162019 and 20152018 are shown in the following table.
(In thousands)GoodwillCore Deposit PremiumMortgage Servicing Rights
Balance at December 31, 2017$138,921
$2,965
$4,653
Originations

2,433
Amortization
(649)(617)
Impairment reversal

9
Balance at December 31, 2018138,921
2,316
6,478
Originations

2,603
Amortization
(531)(1,005)
Impairment

(327)
Balance at December 31, 2019$138,921
$1,785
$7,749
(In thousands)GoodwillCore Deposit PremiumMortgage Servicing Rights
Balance at December 31, 2014$138,921
$6,572
$878
Originations

945
Amortization
(1,541)(253)
Impairment

68
Balance at December 31, 2015138,921
5,031
1,638
Originations

1,539
Amortization
(1,190)(316)
Impairment reversal

7
Balance at December 31, 2016$138,921
$3,841
$2,868


Mortgage servicing rights (MSRs) are initially recorded at fair value and subsequently amortized over the period of estimated servicing income. They are periodically reviewed for impairment at a tranche level, and if impairment is indicated, recorded at fair value. At December 31, 2016, temporary impairment of $22 thousand had been recognized. Temporary impairment, including impairment recovery, is effected through a change in a valuation allowance. At December 31, 2019, temporary impairment of $327 thousand had been recognized. The fair value of the MSRs is based on the present value of expected future cash flows, as further discussed in Note 1517 on Fair Value Measurements.

Aggregate amortization expense on intangible assets for the years ended December 31, 2016, 20152019, 2018 and 20142017 was $1.5 million, $1.8$1.3 million and $2.1$1.3 million, respectively. The following table shows the estimated future amortization expense based on existing asset balances and the interest rate environment as of December 31, 2016.2019. The Company’s actual amortization expense in any given period may be different from the estimated amounts depending upon the acquisition of intangible assets, changes in mortgage interest rates, prepayment rates and other market conditions.
(In thousands) 
2020$1,507
20211,286
20221,099
2023919
2024770

(In thousands) 
2017$1,204
2018943
2019793
2020661
2021562

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6. Leases
The Company adopted ASU 2016-02, "Leases", and its related amendments on January 1, 2019 using a modified retrospective approach. The Company's leasing activities include leasing certain real estate and equipment, providing lease financing to commercial customers, and leasing office space to third parties. The Company adopted the package of practical expedients permitted within the new standard, along with the lease component expedient for all lease classes and the disclosure expedient. The Company uses the FHLB fixed-advance rate at lease commencement or at any subsequent remeasurement event date based on the remaining lease term to calculate the liability for each lease.

Lessee
The Company primarily has operating leases for branches, office space, ATM locations, and certain equipment. As of December 31, 2019, the right-of-use asset for operating leases, reported within premises and equipment, net, and lease liability, reported within other liabilities, recognized on the Company's consolidated balance sheets totaled $26.3 million and $27.0 million, respectively. Total lease cost for the year ended December 31, 2019 was $7.3 million. For leases with a term of 12 months or less, an election was made not to recognize lease assets and lease liabilities for all asset classes, and to recognize lease expense for these leases on a straight-line basis over the lease term. The Company's leases have remaining terms of 1 month to 34 years, most of which contain renewal options. However, the renewal options are generally not included in the leased asset or liability because the option exercises are uncertain.

The maturities of operating leases are included in the table below.
(in thousands)
Operating Leases(1)
2020$5,913
20215,001
20224,304
20233,802
20242,530
After 202412,600
Total lease payments$34,150
Less: Interest(2)
7,126
Present value of lease liabilities$27,024
(1) Excludes $6.5 million of legally binding minimum lease payments for operating leases signed but not yet commenced.
(2) Calculated using the interest rate for each lease.

The following table presents the average lease term and discount rate of operating leases.
December 31, 2019
Weighted-average remaining lease term11.7 years
Weighted-average discount rate3.67%


Supplemental cash flow information related to operating leases is included in the table below.
 For the Year Ended December 31
(in thousands)2019
Operating cash paid toward lease liabilities$5,989
Leased assets obtained in exchange for new lease liabilities$3,958


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The Company adopted the new lease standard using the effective date as the date of initial application as noted above, and as required, the table below provides the disclosure for periods prior to adoption. Under ASC Topic 840, Leases, rent expense amounted to $7.7 million and $7.3 million in 2018 and 2017, respectively. Future minimum lease payments as of December 31, 2018 are shown below, which include leases that have not yet commenced.
(in thousands) 
Year Ended December 31Total
2019$5,763
20204,817
20214,055
20223,598
20233,273
After15,161
Total minimum lease payments$36,667


Lessor
The Company has net investments in direct financing and sales-type leases to commercial, industrial, and tax-exempt entities. These leases are included within business loans on the Company's consolidated balance sheets. The Company primarily leases various types of equipment, trucks and trailers, and office furniture and fixtures. Lease agreements may include options for the lessee to renew or purchase the leased equipment at the end of the lease term. The Company has elected to adopt the lease component expedient in which the lease and nonlease components are combined into the total lease receivable. The Company also leases office space to third parties, and these leases are classified as operating leases. The leases may include options to renew or to expand the leased space, and currently the leases have remaining terms of 1 month to 8 years.

The following table provides the components of lease income.
 For the Year Ended December 31
(in thousands)2019
Direct financing and sales-type leases24,062
Operating leases(1)
7,951
Total lease income$32,013
(1) Includes rent of $75 thousandfrom Tower Properties Company, a related party.

The following table presents the components of the net investments in direct financing and sales-type leases.
(in thousands)December 31, 2019
Lease payment receivable$738,809
Unguaranteed residual assets53,408
Total net investments in direct financing and sales-type leases$792,217
Deferred origination cost3,609
Total net investment included within business loans$795,826


The maturities of lease receivables are included in the table below.
(in thousands)Direct Financing and Sale-Type LeasesOperating LeasesTotal
2020$224,297
$7,564
$231,861
2021177,143
7,511
184,654
2022136,787
13,816
150,603
202392,813
5,536
98,349
202458,773
4,811
63,584
After 2024114,188
8,643
122,831
Total lease receipts804,001
$47,881
$851,882
Less: Net present value adjustment65,192
  
Present value of lease receipts$738,809
  


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7. Deposits
At December 31, 2016,2019, the scheduled maturities of total time open and certificates of deposit were as follows:

(In thousands) 
Due in 2020$1,727,042
Due in 2021229,487
Due in 202227,205
Due in 202314,387
Due in 20249,838
Thereafter53
Total$2,008,012

(In thousands) 
Due in 2017$1,773,566
Due in 2018273,278
Due in 201990,964
Due in 202050,616
Due in 202148,072
Thereafter4,412
Total$2,240,908


The following table shows a detailed breakdown of the maturities of time open and certificates of deposit, by size category, at December 31, 2016.2019.
(In thousands)Certificates of Deposit under $100,000Certificates of Deposit over $100,000Total
Due in 3 months or less$117,635
$632,064
$749,699
Due in over 3 through 6 months144,309
286,240
430,549
Due in over 6 through 12 months223,756
323,038
546,794
Due in over 12 months140,457
140,513
280,970
Total$626,157
$1,381,855
$2,008,012

(In thousands)Certificates of Deposit under $100,000Other Time Deposits under $100,000Certificates of Deposit over $100,000Other Time Deposits over $100,000Total
Due in 3 months or less$127,958
$24,461
$568,920
$5,095
$726,434
Due in over 3 through 6 months138,385
26,894
389,874
6,606
561,759
Due in over 6 through 12 months204,516
40,782
228,341
11,734
485,373
Due in over 12 months89,599
60,480
306,176
11,087
467,342
Total$560,458
$152,617
$1,493,311
$34,522
$2,240,908


The aggregate amount of time open and certificates of deposit that exceeded the $250,000 FDIC insurance limit totaled $1.3$1.1 billion at December 31, 2016.2019.


7.8. Borrowings
The following table sets forth selected information for short-termAt December 31, 2019, the Company's borrowings (borrowings with an original maturity of less than one year).
(Dollars in thousands) Year End Weighted Rate Average Weighted Rate Average Balance OutstandingMaximum Outstanding at any Month EndBalance at December 31
Federal funds purchased and repurchase agreements:     
2016.4%.3%$1,266,093
$1,723,905
$1,723,905
2015.2
.1
1,654,860
2,193,197
1,963,552
2014.1
.1
1,119,578
1,862,518
1,862,518

Short-term borrowings consist primarily consisted of federal funds purchased and securities sold under agreements to repurchase (repurchase agreements),. The following table sets forth selected information for federal funds purchased and repurchase agreements.
(Dollars in thousands) Year End Weighted Rate Average Weighted Rate Average Balance OutstandingMaximum Outstanding at any Month EndBalance at December 31
Federal funds purchased and repurchase agreements:     
2019.8%1.6%$1,822,098
$2,394,294
$1,850,772
2018.9
1.3
1,514,144
1,981,761
1,956,389
2017.8
.7
1,462,387
1,984,071
1,507,138


Federal funds purchased and repurchase agreements comprised the majority of the Company's short-term borrowings (borrowings with an original maturity of less than one year) at December 31, 2019, and $1.8 billion of these borrowings were repurchase agreements, which generally have one day maturities. At December 31, 2016, nearly all of these borrowings were short-term repurchase agreementsmaturities and are mainly comprised of non-insured customer funds which were secured by a portion of the Company's investment portfolio. Additional information about the securities pledged for repurchase agreements is provided in Note 1820 on Resale and Repurchase Agreements.


The Bank is a member of the Des Moines FHLB and has access to term financing from the FHLB. These borrowings are secured under a blanket collateral agreement including primarily residential mortgages as well as all unencumbered assets and stock of the borrowing bank. At December 31, 2016, total2019, the Bank had no outstanding advances were $100.0 million with a weighted interest rate of 3.5% and a remaining maturity of one year. All offrom the outstanding advances have fixed interest rates and contain prepayment penalties.FHLB. The FHLB has also issuedissues letters of credit totaling $552.3 million at December 31, 2016, to secure the Company’sBank's obligations to certain depositors of public funds.funds, which totaled $396.6 million at December 31, 2019.


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8.9. Income Taxes
The components of income tax expense from operations for the years ended December 31, 2016, 20152019, 2018 and 20142017 were as follows:
(In thousands)CurrentDeferredTotal
Year ended December 31, 2019:   
U.S. federal$82,556
$11,388
$93,944
State and local12,323
2,807
15,130
Total$94,879
$14,195
$109,074
Year ended December 31, 2018:   
U.S. federal$90,390
$3,220
$93,610
State and local10,223
2,116
12,339
Total$100,613
$5,336
$105,949
Year ended December 31, 2017:   
U.S. federal$89,154
$12,190
$101,344
State and local7,735
1,427
9,162
Total$96,889
$13,617
$110,506

(In thousands)CurrentDeferredTotal
Year ended December 31, 2016:   
U.S. federal$116,753
$(2,036)$114,717
State and local9,457
(23)9,434
Total$126,210
$(2,059)$124,151
Year ended December 31, 2015:   
U.S. federal$102,607
$7,084
$109,691
State and local6,551
348
6,899
Total$109,158
$7,432
$116,590
Year ended December 31, 2014:   
U.S. federal$110,552
$(679)$109,873
State and local11,637
139
11,776
Total$122,189
$(540)$121,649


The components of income tax (benefit) expense recorded directly to stockholders’ equity for the years ended December 31, 2016, 20152019, 2018 and 20142017 were as follows:
(In thousands)201920182017
Unrealized gain (loss) on available for sale debt securities$50,163
$(18,634)$2,104
Change in fair value on cash flow hedges7,818
2,286

Accumulated pension (benefit) loss389
222
(184)
Income tax (benefit) expense allocated to stockholders’ equity$58,370
$(16,126)$1,920

(In thousands)201620152014
Unrealized gain (loss) on securities available for sale$(13,952)$(19,634)$36,525
Accumulated pension (benefit) loss778
1,478
(4,433)
Compensation expense for tax purposes in excess of amounts recognized for financial reporting purposes(3,390)(2,132)(1,850)
Income tax (benefit) expense allocated to stockholders’ equity$(16,564)$(20,288)$30,242


Significant components of the Company’s deferred tax assets and liabilities at December 31, 20162019 and 20152018 were as follows:
(In thousands)20192018
Deferred tax assets:  
Loans, principally due to allowance for loan losses$39,130
$39,169
Unrealized loss on available for sale debt securities
16,140
Equity-based compensation7,554
7,609
Deferred compensation6,662
5,911
Unearned fee income5,053
4,125
Accrued expenses4,270
2,152
Other4,057
4,640
Total deferred tax assets66,726
79,746
Deferred tax liabilities:  
Equipment lease financing68,814
55,738
Unrealized gain on available for sale debt securities34,024

Land, buildings and equipment17,202
14,207
Cash flow hedges9,015
2,104
Intangibles6,491
5,973
Other7,331
5,309
Total deferred tax liabilities142,877
83,331
Net deferred tax liabilities$(76,151)$(3,585)

(In thousands)20162015
Deferred tax assets:  
Loans, principally due to allowance for loan losses$61,233
$60,885
Accrued expenses16,638
15,080
Equity-based compensation12,633
12,733
Private equity investments9,667
8,157
Deferred compensation7,998
7,751
Pension4,447
5,078
Other5,443
5,291
Total deferred tax assets118,059
114,975
Deferred tax liabilities:  
Equipment lease financing71,355
67,938
Unrealized gain on securities available for sale18,572
32,524
Land, buildings and equipment10,375
12,186
Intangibles9,105
7,674
Accretion on investment securities5,000
5,893
Other3,788
4,129
Total deferred tax liabilities118,195
130,344
Net deferred tax liabilities$(136)$(15,369)


Management believes it is more likely than not that the results of future operations will generate sufficient taxable income to realize the total deferred tax assets.


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A reconciliation between the expected federal income tax expense using the federal statutory tax rate of 35% and the Company’sCompany's actual income tax expense for 2016, 2015 and 2014 is provided below. The federal statutory tax rate was 21% in the table below.2019 and 2018, and 35% in 2017. The effective tax rate is calculated by dividing income taxes by income before income taxes less the non-controlling interest expense.
(In thousands)201920182017
Computed “expected” tax expense$111,364
$113,293
$150,461
Increase (decrease) in income taxes resulting from:   
Tax-exempt interest, net of cost to carry(10,973)(11,502)(20,295)
Contribution of appreciated securities

(10,864)
State and local income taxes, net of federal tax benefit11,953
9,748
5,955
Tax reform enactment

(6,753)
Share-based award payments(3,337)(3,928)(6,613)
Other67
(1,662)(1,385)
Total income tax expense$109,074
$105,949
$110,506

(In thousands)201620152014
Computed “expected” tax expense$139,840
$133,112
$134,191
Increase (decrease) in income taxes resulting from:   
Tax-exempt interest, net of cost to carry(20,033)(19,083)(17,806)
State and local income taxes, net of federal tax benefit6,132
4,484
7,655
Tax deductible dividends on allocated shares held by the Company’s ESOP(1,044)(1,093)(1,116)
Other(744)(830)(1,275)
Total income tax expense$124,151
$116,590
$121,649


The gross amount of unrecognized tax benefits was $1.2$1.4 million and $1.3 million at December 31, 20162019 and 2015,2018, respectively, and the total amount of unrecognized tax benefits that would impact the effective tax rate, if recognized, was $798 thousand$1.1 million and $830$993 thousand, respectively. The activity in the accrued liability for unrecognized tax benefits for the years ended December 31, 20162019 and 20152018 was as follows:
(In thousands)2016201520192018
Unrecognized tax benefits at beginning of year$1,278
$1,312
$1,257
$1,208
Gross increases – tax positions in prior period
40
18
31
Gross decreases – tax positions in prior period(1)
(4)
Gross increases – current-period tax positions269
272
361
322
Lapse of statute of limitations(318)(346)(260)(304)
Unrecognized tax benefits at end of year$1,228
$1,278
$1,372
$1,257


The Company and its subsidiaries are subject to income tax by federal, state and local government taxing authorities. Tax years 20132016 through 20162019 remain open to examination for U.S. federal income tax as well as income tax inand for major state taxing jurisdictions.


9.10. Employee Benefit Plans
Employee benefits charged to operating expenses are summarized in the table below. Substantially all of the Company’s employees are covered by a defined contribution (401(k)) plan, under which the Company makes matching contributions.
(In thousands)201920182017
Payroll taxes$26,959
$25,712
$24,402
Medical plans29,635
27,030
25,143
401(k) plan15,810
14,986
14,244
Pension plans605
651
704
Other3,049
2,918
2,883
Total employee benefits$76,058
$71,297
$67,376

(In thousands)201620152014
Payroll taxes$23,210
$22,235
$21,417
Medical plans25,497
20,659
22,855
401(k) plan13,562
12,841
12,057
Pension plans987
1,495
2,555
Other3,214
2,950
2,585
Total employee benefits$66,470
$60,180
$61,469


A portion of the Company’s employees are covered by a noncontributory defined benefit pension plan, however, participation in the pension plan is not available to employees hired after June 30, 2003. All participants are fully vested in their benefit payable upon normal retirement date, which is based on years of participation and compensation. Since January 2011, all benefits accrued under the pension plan have been frozen. However, the accounts continue to accrue interest at a stated annual rate. Certain key executives also participate in a supplemental executive retirement plan (the CERP) that the Company funds only as retirement benefits are disbursed. The CERP carries no segregated assets. Since January 2011, all benefits accrued under the pension plan have been frozen. However, the accounts continue to accrue interest at a stated annual rate. The CERP continues to provide credits based on hypothetical contributions in excess of those permitted under the 401(k) plan. In the tables presented below, the pension plan and the CERP are presented on a combined basis.


Under the Company’s funding policy for the defined benefit pension plan, contributions are made to a trust as necessary to satisfy the statutory minimum required contribution as defined by the Pension Protection Act, which is intended to provide for current service accruals and for any unfunded accrued actuarial liabilities over a reasonable period. To the extent that these
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requirements are fully covered by assets in the trust, a contribution might not be made in a particular year. No contributions to the defined benefit plan were made in 20162019 or 2015, and the2018. The Company made a discretionary contribution of $5.5 million to its defined benefit pension plan in 2017 in order to reduce pension guarantee premiums. The minimum required contribution for 20172020 is expected to be zero0. The Company does not expect to make any further contributions in 20172020 other than the necessary funding contributions to the CERP.
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Contributions to the CERP were $21$25 thousand, $20$24 thousand and $69$439 thousand during 2016, 20152019, 2018 and 2014,2017, respectively. As noted in the table below, pension cost in 2014 included a settlement loss of $1.7 million, resulting from a cash-out opportunity offered during the year to certain vested inactive participants with deferred benefits.
The following items are components of the net pension cost for the years ended December 31, 2016, 20152019, 2018 and 2014.2017.
(In thousands)201920182017
Service cost-benefits earned during the year$607
$651
$621
Interest cost on projected benefit obligation4,198
3,756
3,826
Expected return on plan assets(4,842)(5,255)(5,785)
Amortization of prior service cost(271)(271)(271)
Amortization of unrecognized net loss2,288
2,267
2,313
Net periodic pension cost$1,980
$1,148
$704

(In thousands)201620152014
Service cost-benefits earned during the year$500
$503
$430
Interest cost on projected benefit obligation3,944
4,762
5,069
Expected return on plan assets(5,751)(6,092)(6,285)
Amortization of prior service cost(271)(271)
Amortization of unrecognized net loss2,565
2,593
1,654
Settlement loss recognized

1,687
Net periodic pension cost$987
$1,495
$2,555


The following table sets forth the pension plans’ funded status, using valuation dates of December 31, 20162019 and 2015.2018.
(In thousands)
20192018
Change in projected benefit obligation  
Projected benefit obligation at prior valuation date$112,063
$120,667
Service cost607
651
Interest cost4,198
3,756
Benefits paid(7,016)(6,622)
Actuarial (gain) loss10,750
(6,389)
Projected benefit obligation at valuation date120,602
112,063
Change in plan assets  
Fair value of plan assets at prior valuation date99,418
108,260
Actual return on plan assets15,129
(2,244)
Employer contributions25
24
Benefits paid(7,016)(6,622)
Fair value of plan assets at valuation date107,556
99,418
Funded status and net amount recognized at valuation date$(13,046)$(12,645)
(In thousands)
20162015
Change in projected benefit obligation  
Projected benefit obligation at prior valuation date$117,562
$125,447
Service cost500
503
Interest cost3,944
4,762
Plan amendments
(2,619)
Benefits paid(6,322)(6,400)
Actuarial (gain) loss1,011
(4,131)
Projected benefit obligation at valuation date116,695
117,562
Change in plan assets  
Fair value of plan assets at prior valuation date99,325
104,794
Actual return on plan assets6,513
911
Employer contributions21
20
Benefits paid(6,322)(6,400)
Fair value of plan assets at valuation date99,537
99,325
Funded status and net amount recognized at valuation date$(17,158)$(18,237)

 
The accumulated benefit obligation, which represents the liability of a plan using only benefits as of the measurement date, was $116.7$120.6 million and $117.6$112.1 million for the combined plans on December 31, 20162019 and 2015,2018, respectively.


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Amounts not yet reflected in net periodic benefit cost and included in accumulated other comprehensive income (loss) at December 31, 20162019 and 20152018 are shown below, including amounts recognized in other comprehensive income during the periods. All amounts are shown on a pre-tax basis.
(In thousands)20192018
Prior service cost$1,265
$1,535
Accumulated loss(30,516)(32,342)
Accumulated other comprehensive loss(29,251)(30,807)
Cumulative employer contributions in excess of net periodic benefit cost16,205
18,162
Net amount recognized as an accrued benefit liability on the December 31 balance sheet$(13,046)$(12,645)
Net loss arising during period(461)(1,110)
Amortization of net loss2,288
2,267
Amortization of prior service cost(271)(271)
Total recognized in other comprehensive income$1,556
$886
Total expense recognized in net periodic pension cost and other comprehensive income$(424)$(262)

(In thousands)20162015
Prior service credit$2,077
$2,348
Accumulated loss(33,285)(35,602)
Accumulated other comprehensive loss(31,208)(33,254)
Cumulative employer contributions in excess of net periodic benefit cost14,050
15,017
Net amount recognized as an accrued benefit liability on the December 31 balance sheet$(17,158)$(18,237)
Prior service cost$
$2,618
Net loss arising during period(248)(1,050)
Amortization or settlement recognition of net loss2,565
2,593
Amortization of prior service credit(271)(271)
Total recognized in other comprehensive income$2,046
$3,890
Total income recognized in net periodic pension cost and other comprehensive income$1,059
$2,395


The estimated net loss and prior service creditcost to be amortized from accumulated other comprehensive income into net periodic pension cost in 20172020 is $2.2$1.9 million.


The following assumptions, on a weighted average basis, were used in accounting for the plans.
 201920182017
Determination of benefit obligation at year end:   
Effective discount rate for benefit obligations3.07%4.14%3.57%
Assumed credit on cash balance accounts5.00%5.00%5.00%
Determination of net periodic benefit cost for year ended:   
Effective discount rate for benefit obligations4.13%3.57%3.95%
Effective rate for interest on benefit obligations3.81%3.28%3.28%
Long-term rate of return on assets5.00%5.00%6.00%
Assumed credit on cash balance accounts5.00%5.00%5.00%

 201620152014
Determination of benefit obligation at year end:   
Discount rate4.05%4.15%3.95%
Assumed credit on cash balance accounts5.00%5.00%5.00%
Determination of net periodic benefit cost for year ended:   
Discount rate4.16%3.95%4.55%
Long-term rate of return on assets6.00%6.00%6.00%
Assumed credit on cash balance accounts5.00%5.00%5.00%



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The following table shows the fair values of the Company’s pension plan assets by asset category at December 31, 20162019 and 2015.2018. Information about the valuation techniques and inputs used to measure fair value are provided in Note 1517 on Fair Value Measurements.
 Fair Value Measurements Fair Value Measurements
(In thousands)Total Fair Value
Quoted Prices in Active Markets for Identical Assets
(Level 1)
Significant Other Observable Inputs (Level 2)Significant Unobservable Inputs (Level 3)Total Fair Value
Quoted Prices in Active Markets for Identical Assets
(Level 1)
Significant Other Observable Inputs (Level 2)Significant Unobservable Inputs (Level 3)
December 31, 2016 
December 31, 2019 
Assets:  
U.S. government obligations$3,621
$3,621
$
$
$4,746
$4,746
$
$
Government-sponsored enterprise obligations (a)
1,215

1,215

1,302

1,302

State and municipal obligations9,148

9,148

8,612

8,612

Agency mortgage-backed securities (b)
4,073

4,073

8,892

8,892

Non-agency mortgage-backed securities5,437

5,437

3,919

3,919

Asset-backed securities5,275

5,275

5,093

5,093

Corporate bonds (c)
34,037

34,037

39,663

39,663

Equity securities and mutual funds: (d)
  
U.S. large-cap12,885
12,885


U.S. mid-cap10,875
10,875


U.S. small-cap2,447
2,447


International developed markets5,100
5,100


Emerging markets1,097
1,097


Money market funds4,327
4,327


Mutual funds6,315
6,315


Common stocks22,552
22,552


International developed markets funds4,674
4,674


Emerging markets funds1,788
1,788


Total$99,537
$40,352
$59,185
$
$107,556
$40,075
$67,481
$
December 31, 2015 
December 31, 2018 
Assets:  
U.S. government obligations$2,540
$2,540
$
$
$2,994
$2,994
$
$
Government-sponsored enterprise obligations (a)
1,208

1,208

1,200

1,200

State and municipal obligations10,478

10,478

8,299

8,299

Agency mortgage-backed securities (b)
1,352

1,352

8,209

8,209

Non-agency mortgage-backed securities5,740

5,740

4,398

4,398

Asset-backed securities6,965

6,965

3,520

3,520

Corporate bonds (c)
32,800

32,800

37,207

37,207

Equity securities and mutual funds: (d)
  
U.S. large-cap15,746
15,746


U.S. mid-cap12,960
12,960


U.S. small-cap2,545
2,545


International developed markets3,125
3,125


Emerging markets392
392


Money market funds3,474
3,474


Mutual funds8,645
8,645


Common stocks18,173
18,173


International developed markets funds5,046
5,046


Emerging markets funds1,727
1,727


Total$99,325
$40,782
$58,543
$
$99,418
$36,585
$62,833
$
(a)This category represents bonds (excluding mortgage-backed securities) issued by agencies such as the Federal Home Loan Bank, the Federal Home Loan Mortgage Corp and the Federal National Mortgage Association.
(b)This category represents mortgage-backed securities issued by the agencies mentioned in (a).
(c)This category represents investment grade bonds issued in the U.S., primarily by domestic issuers, representing diverse industries.
(d)This category represents investments in individual common stocks and equity funds. These holdings are diversified, largely across the financial services, consumer goods,technology services, healthcare, electronic technology, and technology services.producer manufacturing industries.


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The investment policy of the pension plan is designed for growth in principal, within limits designed to safeguard against significant losses within the portfolio. The policy sets guidelines, which may change from time to time, regarding the types and percentages of investments held. Currently, the policy includes guidelines such as holding bonds rated investment grade or better and prohibiting investment in Company stock. The plan does not utilize derivatives. Management believes there are no significant concentrations of risk within the plan asset portfolio at December 31, 2016.2019. Under the current policy, the long-term investment target mix for the plan is 35% equity securities and 65% fixed income securities. The Company regularly reviews its policies on investment mix and may make changes depending on economic conditions and perceived investment risk.


Effective January 1, 2016, the Company changed the method used to estimate the interest cost component
Table of net periodic pension cost for its defined benefit pension plan. Prior to the change, the interest cost component was estimated by utilizing a single weighted average discount rate derived from the yield curve used to measure the projected benefit obligation. Under the new method, the interest cost component is estimated by applying the specific annual spot rates along the yield curve used in the determination of the projected benefit obligation to the relevant projected cash flows. This change provides a more precise measurement of the interest cost by improving the correlation between projected benefit cash flows and the corresponding spot yield curve rates. The Company accounted for this change prospectively as a change in accounting estimate. The change resulted in a decrease of approximately $900 thousand in the interest cost component of the estimated annual net periodic pension cost for 2016.contents


The assumed overall expected long-term rate of return on pension plan assets used in calculating 20162019 pension plan expense was 6.0%5.0%. Determination of the plan’s expected rate of return is based upon historical and anticipated returns of the asset classes invested in by the pension plan and the allocation strategy currently in place among those classes. The rate used in plan calculations may be adjusted by management for current trends in the economic environment. The 10-year annualized return for the Company’s pension plan was 6.0%7.3%. During 2016,2019, the plan’s rateassets gained 14.8% of return was 7.2%,their value, compared to .6%a loss of 1.7% in 2015.2018. Returns for any plan year may be affected by changes in the stock market and interest rates. The Company expects to incur pension expense of $851$402 thousand in 2017,2020, compared to $987 thousand$2.0 million in 2016.2019.


The Company utilizes mortality tables published by the Society of Actuaries to incorporate mortality assumptions into the measurement of the pension benefit obligation. At December 31, 2015,2019, the Company utilized an updated mortality table and projection scale, which decreased the pension benefit obligation on that date by $1.8 million. A further update was published in 2016 and at December 31, 2016, the Company utilized this projection scale, which decreased the pension benefit obligation on that date by $1.5approximately $1.1 million.


The following future benefit payments are expected to be paid:
(In thousands) 
2020$7,281
20217,430
20227,409
20237,467
20247,371
2025 - 202935,721

(In thousands) 
2017$7,150
20187,237
20197,309
20207,512
20217,530
2022 - 202637,041


10.11. Stock-Based Compensation and Directors Stock Purchase Plan*
The Company’s stock-based compensation is provided under a stockholder-approved plan whichthat allows for issuance of various types of awards, including stock options, stock appreciation rights, restricted stock and restricted stock units, performance awards and stock-based awards. During the past three years, stock-based compensation has been issued in the form of nonvested stock awards and stock appreciation rights. At December 31, 2016, 3,018,4322019, 2,249,326 shares remained available for issuance under the plan. The stock-based compensation expense that was charged against income was $11.5$13.9 million, $10.1$12.8 million and $8.8$12.1 million for the years ended December 31, 2016, 20152019, 2018 and 2014,2017, respectively. The total income tax benefit recognized in the income statement for share-based compensation arrangements was $4.3$3.0 million, $3.8$3.2 million and $3.3$4.5 million for the years ended December 31, 2016, 20152019, 2018 and 2014,2017, respectively.


The Company adopted ASU 2016-09, "Improvements to Employee Share-Based Payment Accounting," on January 1, 2017. The Company elected to change its method of accounting for forfeitures, as allowed by this guidance. In 2016 and prior years, accruals of compensation cost were reduced by an estimate of awards not expected to vest and further adjusted when actual forfeitures occurred. In future years, forfeitures will be accounted for when they occur and recognized in compensation cost at that time. The effect of this change, which will be recognized as a cumulative-effect adjustment on January 1, 2017, is expected to increase equity and increase deferred tax assets by approximately $1.3 million.
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Nonvested Restricted Stock Awards
Nonvested stock is awarded to key employees by action of the Company's Compensation and Human Resources Committee and Board of Directors. These awards generally vest after 4 to 7 years of continued employment, but vesting terms may vary according to the specifics of the individual grant agreement. There are restrictions as to transferability, sale, pledging, or assigning, among others, prior to the end of the vesting period. Dividend and voting rights are conferred upon grant of restricted stock awards. A summary of the status of the Company’s nonvested share awards as of December 31, 20162019 and changes during the year then ended is presented below.
 

SharesWeighted Average Grant Date Fair Value
Nonvested at January 1, 20191,239,970
$41.18
Granted217,182
58.82
Vested(339,618)31.33
Forfeited(13,323)47.41
Nonvested at December 31, 20191,104,211
$47.57


  
 

SharesWeighted Average Grant Date Fair Value
Nonvested at January 1, 20161,453,404
$32.74
Granted236,830
40.41
Vested(264,988)29.13
Forfeited(32,795)35.46
Canceled

Nonvested at December 31, 20161,392,451
$34.67


The total fair value (at vest date) of shares vested during 2016, 20152019, 2018 and 20142017 was $10.9$19.9 million, $6.0$21.5 million and $4.5$23.8 million, respectively.


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Stock Appreciation Rights
Stock appreciation rights (SARs) are granted with exercise prices equal to the market price of the Company’s stock at the date of grant. SARs generally vest ratably over four4 years of continuous service and have 10-year10-year contractual terms. All SARs must be settled in stock under provisions of the plan. A summary of SAR activity during 20162019 is presented below.
(Dollars in thousands, except per share data)
SharesWeighted Average Exercise PriceWeighted Average Remaining Contractual TermAggregate Intrinsic Value
Outstanding at January 1, 20191,119,405
$38.30
  
Granted196,129
58.82
  
Forfeited(5,935)49.67
  
Expired(1,917)37.00
  
Exercised(257,866)32.30
  
Outstanding at December 31, 20191,049,816
$43.55
6.6years$25,601
Exercisable at December 31, 2019557,763
$36.16
5.3years$17,728

(Dollars in thousands, except per share data)
SharesWeighted Average Exercise PriceWeighted Average Remaining Contractual TermAggregate Intrinsic Value
Outstanding at January 1, 20161,667,452
$32.13
  
Granted264,499
39.38
  
Forfeited(16,172)37.03
  
Expired(1,444)35.43
  
Exercised(589,381)29.85
  
Outstanding at December 31, 20161,324,954
$34.53
5.6years$30,846
Exercisable at December 31, 2016722,339
$31.69
3.4years$18,871
Vested and expected to vest at December 31, 20161,294,377
$34.46
5.5years$30,230


In determining compensation cost, the Black-Scholes option-pricing model is used to estimate the fair value of SARs on date of grant. The Black-Scholes model is a closed-end model that uses various assumptions as shown in the following table. Expected volatility is based on historical volatility of the Company’s stock. The Company uses historical exercise behavior and other factors to estimate the expected term of the SARs, which represents the period of time that the SARs granted are expected to be outstanding. The risk-free rate for the expected term is based on the U.S. Treasury zero coupon spot rates in effect at the time of grant. The per share average fair value and the model assumptions for SARs granted during the past three years are shown in the table below.
 201920182017
Weighted per share average fair value at grant date
$11.35

$11.28

$10.83
Assumptions:   
Dividend yield1.7%1.6%1.6%
Volatility19.8%20.6%21.1%
Risk-free interest rate2.6%2.7%2.4%
Expected term6.0 years
6.6 years
7.0 years

 201620152014
Weighted per share average fair value at grant date
$7.13

$6.88

$8.00
Assumptions:   
Dividend yield2.2%2.2%2.0%
Volatility21.2%21.3%22.1%
Risk-free interest rate1.8%1.8%2.3%
Expected term7.2 years
7.2 years
7.1 years

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Additional information about stock options and SARs exercised is presented below.
(In thousands)201920182017
Intrinsic value of options and SARs exercised$7,109
$9,632
$9,310
Tax benefit realized from options and SARs exercised$1,385
$1,928
$2,698
(In thousands)201620152014
Intrinsic value of options and SARs exercised$8,854
$7,541
$8,068
Cash received from options and SARs exercised$
$1,914
$8,652
Tax benefit realized from options and SARs exercised$1,781
$1,041
$1,153


As of December 31, 2016,2019, there was $18.8$27.7 million of unrecognized compensation cost (net of estimated forfeitures) related to unvested SARs and stock awards. This cost is expected to be recognized over a weighted average period of 2.6approximately 3.0 years.


Directors Stock Purchase Plan
The Company has a directors stock purchase plan whereby outside directors of the Company and its subsidiaries may elect to use their directors’ fees to purchase Company stock at market value each month end. Remaining shares available for issuance under this plan were 91,66733,914 at December 31, 2016.2019. In 2016, 20,5412019, 21,904 shares were purchased at an average price of $44.63,$61.14, and in 2015, 24,5962018, 32,454 shares were purchased at an average price of $39.62.$54.92.
* All share and per share amounts in this note have been restated for the 5% common stock dividend distributed in 2016.2019.


11.
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12. Accumulated Other Comprehensive Income (Loss)
The table below shows the activity and accumulated balances for components of other comprehensive income.income (loss). The largest component is the unrealized holding gains and losses on available for sale debt securities. Unrealized gains and losses on debt securities for which an other-than-temporary impairment (OTTI) has been recorded in current earnings are shown separately below. The otherAnother component is the amortization from other comprehensive income of losses associated with pension benefits, which occurs as the amortization islosses are included in current net periodic benefitpension cost. The remaining component is gains in fair value on certain interest rate floors that have been designated as cash flow hedging instruments.
Unrealized Gains (Losses) on Securities (1) Pension Loss (2)Total Accumulated Other Comprehensive IncomeUnrealized Gains (Losses) on Securities (1) Pension LossUnrealized Gains on Cash Flow Hedge Derivatives (2)Total Accumulated Other Comprehensive Income (Loss)
(In thousands)OTTI Other OTTI Other 
Balance January 1, 2016$3,316
 $49,750
 $(20,596) $32,470
Other comprehensive income (loss) before reclassifications(820) (36,057) (248) (37,125)
Amounts reclassified from accumulated other comprehensive income270
 (108) 2,294
 2,456
Current period other comprehensive income (loss), before tax(550) (36,165) 2,046
 (34,669)
Income tax (expense) benefit209
 13,743
 (778) 13,174
Current period other comprehensive income (loss), net of tax(341) (22,422) 1,268
 (21,495)
Balance December 31, 2016$2,975
 $27,328
 $(19,328) $10,975
Balance January 1, 2015$3,791
 $81,310
 $(23,008) $62,093
Balance January 1, 2019$3,861
 $(52,278) $(23,107)$6,855
 $(64,669)
Other comprehensive income (loss) before reclassifications(1,319) (47,907) 1,568
 (47,658)(975) 201,280
 (461)27,481
 227,325
Amounts reclassified from accumulated other comprehensive income483
 (2,926) 2,322
 (121)133
 215
 2,017
3,793
 6,158
Current period other comprehensive income (loss), before tax(836) (50,833) 3,890
 (47,779)(842) 201,495
 1,556
31,274
 233,483
Income tax (expense) benefit318
 19,316
 (1,478) 18,156
210
 (50,373) (389)(7,818) (58,370)
Current period other comprehensive income (loss), net of tax(518) (31,517) 2,412
 (29,623)(632) 151,122
 1,167
23,456
 175,113
Transfer of unrealized gain on securities for which impairment was not previously recognized$43
 $(43) $
 $
35
 (35) 

 
Balance December 31, 2015$3,316
 $49,750
 $(20,596) $32,470
Balance December 31, 2019$3,264
 $98,809
 $(21,940)$30,311
 $110,444
Balance January 1, 2018$3,411
 $30,326
 $(19,629)$
 $14,108
ASU 2018-02 Reclassification of tax rate change715
 6,359
 (4,142)
 2,932
ASU 2016-01 Reclassification of unrealized gain on equity securities
 (33,320) 

 (33,320)
Other comprehensive income (loss) before reclassifications(438) (73,725) (1,110)8,381
 (66,892)
Amounts reclassified from accumulated other comprehensive income68
 (447) 1,996
760
 2,377
Current period other comprehensive income (loss), before tax(370) (74,172) 886
9,141
 (64,515)
Income tax (expense) benefit93
 18,541
 (222)(2,286) 16,126
Current period other comprehensive income (loss), net of tax(277) (55,631) 664
6,855
 (48,389)
Transfer of unrealized gain on securities for which impairment was not previously recognized12
 (12) 

 
Balance December 31, 2018$3,861
 $(52,278) $(23,107)$6,855
 $(64,669)
(1) The pre-tax amounts reclassified from accumulated other comprehensive income to current earnings are included in "investment securities gains (losses), net" in the consolidated statements of income.
(2) The pre-tax amounts reclassified from accumulated other comprehensive income to current earnings are included in the computation of net periodic pension cost as "amortization of prior service cost", "amortization of unrecognized net loss""interest and "settlement loss recognized" (see Note 9), for inclusionfees on loans" in the consolidated statements of income.


The requirement to revalue deferred tax assets and liabilities in the period of enactment stranded the effects of the tax rate change, mandated by the Tax Cuts and Jobs Act, in accumulated other comprehensive income. In response, the FASB issued ASU 2018-02, "Reclassification of Certain Tax Effects from Accumulated Other Comprehensive Income", which the Company adopted on January 1, 2018. This ASU allowed the reclassification of the stranded tax effects from accumulated other comprehensive income (loss) (as shown in the table above) to retained earnings.
New accounting guidance, which was effective January 1, 2018, required the reclassification of unrealized gains on equity securities from accumulated other comprehensive income (loss) to retained earnings (also shown above).





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12.13. Segments
The Company segregates financial information for use in assessing its performance and allocating resources among three3 operating segments: Consumer, Commercial, and Wealth. The Consumer segment includes the consumer portion of the retail branch network (loans, deposits and other personal banking services), indirect and other consumer financing, and consumer debit and credit bank cards.card loan and fee businesses. Residential mortgage origination, sales and servicing functions are included in this consumer segment, but residential mortgage loans retained by the Company are not considered part of this segment. The Commercial segment provides corporate lending (including the Small Business Banking product line within the branch network), leasing, international services, and business, government deposit, and related commercial cash management services, as well as merchant and commercial bank card products. The Commercial segment also includes the Capital Markets Group, which sells fixed income securities and provides investmentsecurities safekeeping and bond accounting services. The Wealth segment provides traditional trust and estate tax planning, advisory and discretionary investment management, and brokerage services. This segment also provides various loan and deposit related services and includes the Private Banking product portfolio.to its private banking customers.
The Company’s business line reporting system derives segment information from the internal profitability reporting system used by management to monitor and manage the financial performance of the Company. This information is based on internal management accounting procedures and methods, which have been developed to reflect the underlying economics of the businesses. These methodologies are applied in connection with funds transfer pricing and assignment of overhead costs among segments. Funds transfer pricing was used in the determination of net interest income by assigning a standard cost (credit) for funds used (provided) byfor (provided by) assets and liabilities based on their maturity, prepayment and/or repricing characteristics. Income and expense that directly relate to segment operations are recorded in the segment when incurred. Expenses that indirectly support the segments are allocated based on the most appropriate method available.


The Company uses a funds transfer pricing method to value funds used (e.g., loans, fixed assets, and cash) and funds provided (e.g., deposits, borrowings, and equity) by the business segments and their components. This process assigns a specific value to each new source or use of funds with a maturity, based on current swap rates, thus determining an interest spread at the time of the transaction. Non-maturity assets and liabilities are valued using weighted average pools. The funds transfer pricing process attempts to remove interest rate risk from valuation, allowing management to compare profitability under various rate environments.


The following tables present selected financial information by segment and reconciliations of combined segment totals to consolidated totals. There were no material intersegment revenues between the three segments. Management periodically makes changes to methods of assigning costs and income to its business segments to better reflect operating results. If appropriate, these changes are reflected in prior year information presented below.


Segment Income Statement Data
(In thousands)ConsumerCommercialWealthSegment TotalsOther/EliminationConsolidated Totals
Year ended December 31, 2019:      
Net interest income$315,782
$342,736
$48,058
$706,576
$114,717
$821,293
Provision for loan losses(44,987)(4,204)(174)(49,365)(1,073)(50,438)
Non-interest income135,257
203,952
183,589
522,798
1,905
524,703
Investment securities gains, net



3,626
3,626
Non-interest expense(297,581)(308,686)(124,123)(730,390)(37,008)(767,398)
Income before income taxes$108,471
$233,798
$107,350
$449,619
$82,167
$531,786
Year ended December 31, 2018:      
Net interest income$294,798
$344,972
$46,946
$686,716
$137,109
$823,825
Provision for loan losses(40,571)(1,134)32
(41,673)(1,021)(42,694)
Non-interest income126,253
202,527
173,026
501,806
(465)501,341
Investment securities losses, net



(488)(488)
Non-interest expense(286,181)(297,847)(123,568)(707,596)(30,225)(737,821)
Income before income taxes$94,299
$248,518
$96,436
$439,253
$104,910
$544,163
Year ended December 31, 2017:      
Net interest income$276,891
$329,087
$47,264
$653,242
$80,437
$733,679
Provision for loan losses(40,619)205
(41)(40,455)(4,789)(45,244)
Non-interest income121,362
184,577
158,175
464,114
(2,851)461,263
Investment securities gains, net



25,051
25,051
Non-interest expense(274,225)(281,845)(120,461)(676,531)(67,812)(744,343)
Income before income taxes$83,409
$232,024
$84,937
$400,370
$30,036
$430,406
(In thousands)ConsumerCommercialWealthSegment TotalsOther/EliminationConsolidated Totals
Year ended December 31, 2016:      
Net interest income$268,654
$311,688
$44,113
$624,455
$55,594
$680,049
Provision for loan losses(36,042)4,378
(122)(31,786)(4,532)(36,318)
Non-interest income131,987
199,380
144,660
476,027
(1,635)474,392
Investment securities losses, net



(53)(53)
Non-interest expense(282,048)(284,686)(113,711)(680,445)(36,620)(717,065)
Income before income taxes$82,551
$230,760
$74,940
$388,251
$12,754
$401,005
Year ended December 31, 2015:      
Net interest income$266,328
$296,490
$42,653
$605,471
$28,849
$634,320
Provision for loan losses(34,864)1,032
75
(33,757)5,030
(28,727)
Non-interest income119,561
194,133
136,374
450,068
(1,929)448,139
Investment securities gains, net



6,320
6,320
Non-interest expense(273,316)(267,225)(108,755)(649,296)(27,191)(676,487)
Income before income taxes$77,709
$224,430
$70,347
$372,486
$11,079
$383,565
Year ended December 31, 2014:      
Net interest income$264,974
$287,273
$40,128
$592,375
$27,829
$620,204
Provision for loan losses(34,913)559
372
(33,982)4,451
(29,531)
Non-interest income113,870
190,538
128,238
432,646
3,860
436,506
Investment securities gains, net



14,124
14,124
Non-interest expense(263,691)(253,594)(98,821)(616,106)(40,764)(656,870)
Income before income taxes$80,240
$224,776
$69,917
$374,933
$9,500
$384,433


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The segment activity, as shown above, includes both direct and allocated items. Amounts in the “Other/Elimination” column include activity not related to the segments, such as that relating to administrative functions, the investment securities portfolio, and the effect of certain expense allocations to the segments. The provision for loan losses in this category contains the difference between net loan charge-offs assigned directly to the segments and the recorded provision for loan loss expense. Included in this category’s net interest income are earnings of the investment portfolio, which are not allocated to a segment.


Segment Balance Sheet Data
(In thousands)ConsumerCommercialWealthSegment TotalsOther/EliminationConsolidated Totals
Average balances for 2019:      
Assets$2,375,326
$9,486,074
$1,288,806
$13,150,206
$12,063,319
$25,213,525
Loans, including held for sale2,239,100
9,250,645
1,276,839
12,766,584
1,476,630
14,243,214
Goodwill and other intangible assets79,055
68,109
746
147,910

147,910
Deposits10,236,257
7,848,367
1,832,418
19,917,042
(7,151)19,909,891
Average balances for 2018:      
Assets$2,481,060
$9,115,738
$1,243,806
$12,840,604
$11,825,631
$24,666,235
Loans, including held for sale2,346,166
8,939,696
1,233,780
12,519,642
1,425,930
13,945,572
Goodwill and other intangible assets78,062
68,300
746
147,108

147,108
Deposits10,210,502
8,029,248
1,871,596
20,111,346
19,906
20,131,252

(In thousands)ConsumerCommercialWealthSegment TotalsOther/EliminationConsolidated Totals
Average balances for 2016:      
Assets$2,673,915
$8,268,648
$1,116,969
$12,059,532
$12,496,939
$24,556,471
Loans, including held for sale2,533,528
8,072,534
1,108,211
11,714,273
1,239,215
12,953,488
Goodwill and other intangible assets75,971
68,848
746
145,565

145,565
Deposits9,956,327
8,243,394
2,084,940
20,284,661
46,252
20,330,913
Average balances for 2015:      
Assets$2,643,094
$7,302,671
$1,038,119
$10,983,884
$12,753,718
$23,737,602
Loans, including held for sale2,500,002
7,125,310
1,029,332
10,654,644
1,218,747
11,873,391
Goodwill and other intangible assets75,964
69,246
746
145,956

145,956
Deposits9,667,972
7,550,567
2,056,190
19,274,729
50,862
19,325,591


The above segment balances include only those items directly associated with the segment. The “Other/Elimination” column includes unallocated bank balances not associated with a segment (such as investment securities and federal funds sold), balances relating to certain other administrative and corporate functions, and eliminations between segment and non-segment balances. This column also includes the resulting effect of allocating such items as float, deposit reserve and capital for the purpose of computing the cost or credit for funds used/provided.


The Company’s reportable segments are strategic lines of business that offer different products and services. They are managed separately because each line services a specific customer need, requiring different performance measurement analyses and marketing strategies. The performance measurement of the segments is based on the management structure of the Company and is not necessarily comparable with similar information for any other financial institution. The information is also not necessarily indicative of the segments’ financial condition and results of operations if they were independent entities.


13.14. Common and Preferred Stock*
On December 19, 2016,18, 2019, the Company distributed a 5% stock dividend on its $5 par common stock for the 23rd26th consecutive year. All per common share data in this report has been restated to reflect the stock dividend.


The Company applies the two-class method of computing income per share, as nonvested share-based awards that pay nonforfeitable common stock dividends are considered securities which participate in undistributed earnings with common stock. The two-class method requires the calculation of separate income per share amounts for the nonvested share-based awards and for common stock. Income per share attributable to common stock is shown in the following table. Nonvested share-based awards are further discussed in Note 1011 on Stock-Based Compensation.


Basic income per share is based on the weighted average number of common shares outstanding during the year. Diluted income per share gives effect to all dilutive potential common shares that were outstanding during the year. Presented below is a summary of the components used to calculate basic and diluted income per common share, which have been restated for all stock dividends.

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(In thousands, except per share data)201920182017
Basic income per common share:   
Net income attributable to Commerce Bancshares, Inc.$421,231
$433,542
$319,383
Less preferred stock dividends9,000
9,000
9,000
Net income available to common shareholders412,231
424,542
310,383
Less income allocated to nonvested restricted stock4,019
4,558
3,848
Net income allocated to common stock$408,212
$419,984
$306,535
Weighted average common shares outstanding113,784
116,352
116,375
Basic income per common share$3.59
$3.61
$2.63
Diluted income per common share:   
Net income available to common shareholders$412,231
$424,542
$310,383
Less income allocated to nonvested restricted stock4,012
4,547
3,838
Net income allocated to common stock$408,219
$419,995
$306,545
Weighted average common shares outstanding113,784
116,352
116,375
Net effect of the assumed exercise of stock-based awards -- based on the treasury stock method using the average market price for the respective periods282
361
410
Weighted average diluted common shares outstanding114,066
116,713
116,785
Diluted income per common share$3.58
$3.60
$2.62
(In thousands, except per share data)201620152014
Basic income per common share:   
Net income attributable to Commerce Bancshares, Inc.$275,391
$263,730
$261,754
Less preferred stock dividends9,000
9,000
4,050
Net income available to common shareholders266,391
254,730
257,704
Less income allocated to nonvested restricted stock3,698
3,548
3,332
Net income allocated to common stock$262,693
$251,182
$254,372
Weighted average common shares outstanding100,231
102,873
106,924
Basic income per common share$2.62
$2.44
$2.38
Diluted income per common share:   
Net income available to common shareholders$266,391
$254,730
$257,704
Less income allocated to nonvested restricted stock3,692
3,541
3,323
Net income allocated to common stock$262,699
$251,189
$254,381
Weighted average common shares outstanding100,231
102,873
106,924
Net effect of the assumed exercise of stock-based awards -- based on the treasury stock method using the average market price for the respective periods268
320
441
Weighted average diluted common shares outstanding100,499
103,193
107,365
Diluted income per common share$2.61
$2.43
$2.37


Unexercised stock options and stock appreciation rights of 94356 thousand, 422235 thousand and 175167 thousand were excluded from the computation of diluted income per share for the years ended December 31, 2016, 20152019, 2018 and 2014,2017, respectively, because their inclusion would have been anti-dilutive.

On August 7, 2019, the Company entered into an accelerated share repurchase ("ASR") agreement with Morgan Stanley & Co. LLC (Morgan Stanley). Under this ASR agreement, the Company paid $150.0 million to Morgan Stanley and received from Morgan Stanley 1,994,327 shares of the Company’s common stock, representing approximately 75% of the estimated total number of shares to be delivered by Morgan Stanley at the conclusion of the program. Final settlement occurred on December 30, 2019 at which time the remaining shares, totaling 438,009, were received by the Company. The specific number of shares that the Company ultimately repurchased was based on the volume-weighted-average price per share of the Company’s common stock during the repurchase period.
In June 2014, thethe Annual Meeting of the Shareholders, held on April 17, 2019, a proposal to increase the shares of Company issued and soldcommon stock authorized for issuance under its articles of incorporation was approved. The approval increased the authorized shares from 120,000,000 to 140,000,000.
The Company has 6,000,000 depositary shares outstanding, representing 6,000 shares of 6.00% Series B Non-Cumulative Perpetual Preferred Stock, par value $1.00 per share, having an aggregate liquidation preference of $150.0 million (“Series B Preferred Stock”). Each depositary share has a liquidation preference of $25 per share. Dividends on the Series B Preferred Stock, if declared, accrue and are payable quarterly, in arrears, at a rate of 6.00%. The Series B Preferred Stock qualifies as Tier 1 capital for the purposes of the regulatory capital calculations. In the event that the Company does not declare and pay dividends on the Series B Preferred Stock for the most recent dividend period, the ability of the Company to declare or pay dividends on, purchase, redeem or otherwise acquire shares of its common stock or any securities of the Company that rank junior to the Series B Preferred Stock is subject to certain restrictions under the terms of the Series B Preferred Stock.
The Company entered into accelerated share repurchase (ASR) programs in 2014 and 2015 for $200.0 million and $100.0 million, respectively. Final settlement of the programs occurred in mid-2015, andmaintains a total of 7,545,103 shares of commontreasury stock were received by the Company under the programs. Shares purchased under these programs were part of the Company's stock repurchasebuyback program as authorized by its Board of Directors. The most recent authorization in October 2015November 2019 approved future purchases of 5,000,000 shares of the Company's common stock. At December 31, 2016, 3,758,6752019, 4,430,958 shares of common stock remained available for purchase under the current authorizationauthorization.

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The table below shows activity in the outstanding shares of the Company’s common stock during the past three years. Shares in the table below are presented on an historical basis and have not been restated for the annual 5% stock dividends.

 Years Ended December 31
(In thousands)201920182017
Shares outstanding at January 1111,129
106,615
101,461
Issuance of stock:   
Awards and sales under employee and director plans329
416
403
5% stock dividend5,359
5,305
5,078
Other purchases of treasury stock(4,670)(1,194)(315)
Other(15)(13)(12)
Shares outstanding at December 31112,132
111,129
106,615
 Years Ended December 31
(In thousands)201620152014
Shares outstanding at January 197,226
96,327
95,881
Issuance of stock:   
Awards and sales under employee and director plans397
435
549
5% stock dividend4,831
4,641
4,586
Purchases of treasury stock under accelerated share repurchase programs
(3,635)(3,055)
Other purchases of treasury stock(959)(535)(1,626)
Other(34)(7)(8)
Shares outstanding at December 31101,461
97,226
96,327

* Except as noted in the above table, all share and per share amounts in this note have been restated for the 5% common stock dividend distributed in 2016.2019.


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14.15. Regulatory Capital Requirements
The Company is subject to various regulatory capital requirements administered by the federal banking agencies. Failure to meet minimum capital requirements can initiate certain mandatory and additional discretionary actions by regulators that could have a direct material effect on the Company’s financial statements. The regulations require the Company to meet specific capital adequacy guidelines that involve quantitative measures of the Company’s assets, liabilities and certain off-balance sheet items as calculated under regulatory accounting practices. The Company’s capital classification is also subject to qualitative judgments by the regulators about components, risk weightings and other factors.


The following tables show the capital amounts and ratios for the Company (on a consolidated basis) and the Bank, together with the minimum capital adequacy and well-capitalized capital requirements, (under Basel III transition provisions, if applicable), at the last two year ends.
 Actual Minimum Capital Adequacy Requirement Well-Capitalized Capital Requirement
(Dollars in thousands)AmountRatio AmountRatio AmountRatio
December 31, 2019        
Total Capital (to risk-weighted assets):
        
Commerce Bancshares, Inc. (consolidated)$3,052,079
15.48% $1,577,105
8.00% N.A.
N.A.
Commerce Bank2,583,676
13.19
 1,566,866
8.00
 $1,958,583
10.00%
Tier I Capital (to risk-weighted assets):
        
Commerce Bancshares, Inc. (consolidated)$2,890,322
14.66% $1,182,829
6.00% N.A.
N.A.
Commerce Bank2,421,919
12.37
 1,175,150
6.00
 $1,566,866
8.00%
Tier I Common Capital (to risk-weighted assets):
        
Commerce Bancshares, Inc. (consolidated)$2,745,538
13.93% $887,122
4.50% N.A.
N.A.
Commerce Bank2,421,919
12.37
 881,362
4.50
 $1,273,079
6.50%
Tier I Capital (to adjusted quarterly average assets):        
(Leverage Ratio)        
Commerce Bancshares, Inc. (consolidated)$2,890,322
11.38% $1,015,771
4.00% N.A.
N.A.
Commerce Bank2,421,919
9.57
 1,012,232
4.00
 $1,265,290
5.00%
December 31, 2018        
Total Capital (to risk-weighted assets):
        
Commerce Bancshares, Inc. (consolidated)$3,022,023
15.82% $1,528,317
8.00% N.A.
N.A.
Commerce Bank2,655,591
13.98
 1,519,169
8.00
 $1,898,962
10.00%
Tier I Capital (to risk-weighted assets):
        
Commerce Bancshares, Inc. (consolidated)$2,861,016
14.98% $1,146,238
6.00% N.A.
N.A.
Commerce Bank2,494,584
13.14
 1,139,377
6.00
 $1,519,169
8.00%
Tier I Common Capital (to risk-weighted assets):        
Commerce Bancshares, Inc. (consolidated)$2,716,232
14.22% $859,678
4.50% N.A.
N.A.
Commerce Bank2,494,584
13.14
 854,533
4.50
 $1,234,325
6.50%
Tier I Capital (to adjusted quarterly average assets):        
(Leverage Ratio)        
Commerce Bancshares, Inc. (consolidated)$2,861,016
11.52% $993,564
4.00% N.A.
N.A.
Commerce Bank2,494,584
10.07
 991,185
4.00
 $1,238,981
5.00%

 Actual Minimum Capital Adequacy Requirement Well-Capitalized Capital Requirement
(Dollars in thousands)AmountRatio AmountRatio AmountRatio
December 31, 2016        
Total Capital (to risk-weighted assets):
        
Commerce Bancshares, Inc. (consolidated)$2,529,675
13.32% $1,519,578
8.00% N.A.
N.A.
Commerce Bank2,268,845
12.00
 1,512,471
8.00
 $1,890,589
10.00%
Tier I Capital (to risk-weighted assets):
        
Commerce Bancshares, Inc. (consolidated)$2,352,154
12.38% $1,139,684
6.00% N.A.
N.A.
Commerce Bank2,111,797
11.17
 1,134,353
6.00
 $1,512,471
8.00%
Tier I Common Capital (to risk-weighted assets):
        
Commerce Bancshares, Inc. (consolidated)$2,207,370
11.62% $854,763
4.50% N.A.
N.A.
Commerce Bank2,111,797
11.17
 850,765
4.50
 $1,228,883
6.50%
Tier I Capital (to adjusted quarterly average assets):        
(Leverage Ratio)        
Commerce Bancshares, Inc. (consolidated)$2,352,154
9.55% $985,698
4.00% N.A.
N.A.
Commerce Bank2,111,797
8.59
 983,081
4.00
 $1,228,851
5.00%
December 31, 2015        
Total Capital (to risk-weighted assets):
        
Commerce Bancshares, Inc. (consolidated)$2,364,761
13.28% $1,424,764
8.00% N.A.
N.A.
Commerce Bank2,135,668
12.07
 1,415,812
8.00
 $1,769,765
10.00%
Tier I Capital (to risk-weighted assets):
        
Commerce Bancshares, Inc. (consolidated)$2,196,258
12.33% $1,068,573
6.00% N.A.
N.A.
Commerce Bank1,983,051
11.21
 1,061,859
6.00
 $1,415,812
8.00%
Tier I Common Capital (to risk-weighted assets):        
Commerce Bancshares, Inc. (consolidated)$2,051,474
11.52% $801,430
4.50% N.A.
N.A.
Commerce Bank1,983,051
11.21
 796,394
4.50
 $1,150,347
6.50%
Tier I Capital (to adjusted quarterly average assets):        
(Leverage Ratio)        
Commerce Bancshares, Inc. (consolidated)$2,196,258
9.23% $951,370
4.00% N.A.
N.A.
Commerce Bank1,983,051
8.37
 948,259
4.00
 $1,185,324
5.00%


The Basel III minimum required ratios for well-capitalized banks (under prompt corrective action provisions) are 6.5% for Tier I common capital, 8.0% for Tier I capital, 10.0% for Total capital and 5.0% for the leverage ratio. These thresholds were effective January 1, 2015.


At December 31, 20162019 and 2015,2018, the Company met all capital requirements to which it is subject, and the Bank’s capital position exceeded the regulatory definition of well-capitalized.







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16. Revenue from Contracts with Customers
The Company adopted ASU 2014-09, "Revenue from Contracts with Customers," and its related amendments on January 1, 2018. The core principle of the new guidance is that an entity should recognize revenue to reflect the transfer of promised goods or services to customers in an amount that reflects the consideration to which the entity expects to be entitled in exchange for those goods or services. For the year ended December 31, 2019, approximately 61% of the Company’s total revenue was comprised of net interest income, which is not within the scope of this guidance. Of the remaining revenue, those items that were subject to this guidance mainly included fees for bank card, trust, deposit account services and consumer brokerage services.

The adoption of ASU 2014-09 did not require any significant change to the Company's revenue recognition processes. However, application of the new guidance resulted in a reclassification of certain bank card related network and rewards costs, previously classified as non-interest expense, to a reduction to non-interest income in the Company’s consolidated statements of income. The reclassification had no effect on prior period net income or net income per share. The Company adopted ASU 2014-09 on a full retrospective basis, in which each prior reporting period has been presented in accordance with the new guidance. The table below shows the effect of this reclassification on bank card fee income and non-interest expense for the year ended December 31, 2017.
  For the year ended December 31, 2017
(In thousands) As Previously ReportedAdoption of ASU 2014-09As Adjusted
Non-interest income:    
Bank card transaction fees $180,441
$(25,341)$155,100
 Total non-interest income 486,604
(25,341)461,263
Non-interest expense:    
Data processing and software $92,246
$(11,248)$80,998
Other 77,459
(14,093)63,366
 Total non-interest expense 769,684
(25,341)744,343


The following table disaggregates non-interest income subject to ASU 2014-09 by major product line.
 For the Year Ended December 31
(In thousands)201920182017
Bank card transaction fees$167,879
$171,576
$155,100
Trust fees155,628
147,964
135,159
Deposit account charges and other fees95,983
94,517
90,060
Consumer brokerage services15,804
15,807
14,630
Other non-interest income48,597
37,440
30,128
Total non-interest income from contracts with customers483,891
467,304
425,077
Other non-interest income (1)
40,812
34,037
36,186
Total non-interest income$524,703
$501,341
$461,263
(1) This revenue is not within the scope of ASU 2014-09, and includes fees relating to capital market activities, loan fees and sales, derivative instruments, standby letters of credit and various other transactions.

The following table presents the opening and closing receivable balances for the years ended December 31, 2019 and 2018 for the Company’s significant revenue categories subject to ASU 2014-09.
(In thousands)December 31, 2019December 31, 2018December 31, 2017
Bank card transaction fees$13,915
$13,035
$13,315
Trust fees2,093
2,721
2,802
Deposit account charges and other fees6,523
6,107
5,597
Consumer brokerage services596
559
380


For these revenue categories, none of the transaction price has been allocated to performance obligations that are unsatisfied as of the end of a reporting period. A description of these revenue categories follows.
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15.Bank Card Transaction Fees
The following table presents the components of bank card fee income.
 For the Years Ended December 31
(In thousands)201920182017
Debit card:   
Fee income$42,106
$41,522
$40,134
Expense for network charges(2,081)(1,784)(4,498)
Net debit card fees40,025
39,738
35,636
    
Credit card:   
Fee income27,416
26,799
25,275
Expense for network charges and rewards(13,239)(13,834)(10,699)
Net credit card fees14,177
12,965
14,576
    
Corporate card:   
Fee income196,984
199,651
179,642
Expense for network charges and rewards(102,596)(100,011)(94,823)
Net corporate card fees94,388
99,640
84,819
    
Merchant:   
Fee income31,517
30,241
31,863
Fees to cardholder banks(8,779)(7,831)(8,228)
Expense for network charges(3,449)(3,177)(3,566)
Net merchant fees19,289
19,233
20,069
Total bank card transaction fees$167,879
$171,576
$155,100

The majority of debit and credit card fees are reported in the Consumer segment, while corporate card and merchant fees are reported in the Commercial segment.

Debit and Credit Card Fees
The Company issues debit and credit cards to its retail and commercial banking customers who use the cards to purchase goods and services from merchants through an electronic payment system. As a card issuer, the Company earns fees, including interchange income, for processing the cardholder’s purchase transaction with a merchant through a settlement network. Purchases are charged directly to a customer’s checking account (in the case of a debit card), or are posted to a customer’s credit card account. The fees earned are established by the settlement network and are dependent on the type of transaction processed but are typically based on a per unit charge. Interchange income, the largest component of debit and credit card fees, is settled daily through the networks. The services provided to the cardholders include issuing and maintaining cards, settling purchases with merchants, and maintaining memberships in various card networks to facilitate processing. These services are considered one performance obligation, as one of the services would not be performed without the others. The performance obligation is satisfied as services are rendered for each purchase transaction, and income is immediately recognized.

In order to participate in the settlement network process, the Company must pay various transaction-related costs, established by the networks, including membership fees and a per unit charge for each transaction. These expenses are recorded net of the card fees earned.

Consumer credit card products offer cardholders rewards that can be later redeemed for cash or goods or services to encourage card usage. Reward programs must meet network requirements based on the type of card issued. The expense associated with the rewards granted are recorded net of the credit card fees earned.

Commercial card products offer cash rewards to corporate cardholders to encourage card usage in facilitating corporate payments. The Company pays cash rewards based on contractually agreed upon amounts, normally as a percent of each sales transaction. The expense associated with the cash rewards program is recorded net of the corporate card fees earned.

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Merchant Fees
The Company offers merchant processing services to its business customers to enable them to accept credit and debit card payments. Merchant processing activities include gathering merchant sales information, authorizing sales transactions and collecting the funds from card issuers using the networks. The merchant is charged a merchant discount fee for the services based on agreed upon pricing between the merchant and the Company. Merchant fees are recorded net of outgoing interchange costs paid to the card issuing banks and net of other network costs as shown in the table above.

Merchant services provided are considered one performance obligation, as one of the services would not be performed without the others. The performance obligation is satisfied as services are rendered for each settlement transaction and income is immediately recognized. Income earned from merchant fees settles with the customer according to terms negotiated in individual customer contracts.  The majority of customers settle with the Company at least monthly. 

Trust Fees
The following table shows the components of revenue within trust fees, which are reported within the Wealth segment.
 For the Years Ended December 31
(In thousands)201920182017
Private client$118,832
$111,533
$100,358
Institutional29,468
29,241
27,477
Other7,328
7,190
7,324
Total trust fees$155,628
$147,964
$135,159
The Company provides trust and asset management services to both private client and institutional trust customers including asset custody, investment advice, and reporting and administrative services. Other specialized services such as tax preparation, financial planning, representation and other related services are provided as needed. Trust fees are generally earned monthly and billed based on a rate multiplied by the fair value of the customer's trust assets. The majority of customer trust accounts are billed monthly. However, some accounts are billed quarterly, and a small number of accounts are billed semi-annually or annually, in accordance with agreements in place with the customer. The Company accrues trust fees monthly based on an estimate of fees due and either directly charges the customer’s account the following month or invoices the customer for fees due according to the billing schedule.

The Company maintains written product pricing information which is used to bill each trust customer based on the services provided. Providing trust services is considered to be a single performance obligation that is satisfied on a monthly basis, involving the monthly custody of customer assets, statement rendering, periodic investment advice where applicable, and other specialized services as needed. As such, performance obligations are considered to be satisfied at the conclusion of each month while trust fee income is also recorded monthly.

Deposit Account Charges and Other Fees
The following table shows the components of revenue within deposit account charges and other fees.
 For the Years Ended December 31
(In thousands)201920182017
Corporate cash management fees$41,442
$38,468
$36,044
Overdraft and return item fees30,596
31,468
30,576
Other service charges on deposit accounts23,945
24,581
23,440
Total deposit account charges and other fees$95,983
$94,517
$90,060
Approximately half of this revenue is reported in the Consumer segment, while the remainder is reported in the Commercial segment.        

The Company provides corporate cash management services to its business and non-profit customers to meet their various transaction processing needs. Such services include deposit and check processing, lockbox, remote deposit, reconciliation, on-line banking and other similar transaction processing services. The Company maintains unit prices for each type of service, and the customer is billed based on transaction volumes processed monthly. The customer is usually billed either monthly or quarterly, however, some customers may be billed semi-annually or annually. The customer may pay for the cash management services
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provided either by paying in cash or using the value of deposit balances (formula provided to the customer) held at the Company. The Company’s performance obligation for corporate cash management services is the processing of items over a monthly term, and the obligations are satisfied at the conclusion of each month.

Overdraft fees are charged to customers when daily checks and other withdrawals to customers’ accounts exceed balances on hand. Fees are based on a unit price multiplied by the number of items processed whose total amounts exceed the available account balance. The daily overdraft charge is calculated and the fee is posted to the customer’s account each day. The Company’s performance obligations for overdraft transactions is based on the daily transaction processed and the obligation is satisfied as each day’s transaction processing is concluded.

Other deposit fees include numerous smaller fees such as monthly statement fees, foreign ATM processing fees, identification restoration fees, and stop payment fees. Such fees are mostly billed to customers directly on their monthly deposit account statements, or in the case of foreign ATM processing fees, the fee is charged to the customer on the day that transactions are processed. Performance obligations for all of these various services are satisfied at the time that the service is rendered.

Consumer Brokerage Services
The following shows the components of revenue within consumer brokerage services, and nearly all of this revenue is reported in the Company's Wealth segment.    
 For the Years Ended December 31
(In thousands)201920182017
Commission income$9,071
$8,956
$8,400
Managed account services6,733
6,851
6,230
Total consumer brokerage services$15,804
$15,807
$14,630
Consumer brokerage services revenue is comprised of commissions received upon the execution of purchases and sales of mutual fund shares and equity securities, in addition to sales of annuities and certain limited insurance products in an agency capacity. Also, fees are earned on professionally managed advisory programs through arrangements with sub-advisors. Payment from the customer is due upon settlement date for purchases and sales of securities, at the purchase date for annuities and insurance products, and upon inception of the service period for advisory programs.        

Most of the contracts (except advisory contracts) encompass two types of performance obligations. The first is an obligation to provide account maintenance, record keeping and custodial services throughout the contract term. The second is the obligation to provide trade execution services for the customers' purchases and sales of products mentioned above. The first obligation is satisfied over time as the service period elapses, while the second type of obligation is satisfied upon the execution of each purchase/sale transaction. Contracts for advisory services contain a single performance obligation comprised of providing the management services and related reporting/administrative services over the contract term.

The transaction price of the contracts (except advisory contracts) is a commission charged at the time of trade execution. The commission varies across different security types, insurance products and mutual funds. It is generally determined by standardized price lists published by the Company and its mutual fund and insurance vendors. Because the transaction price relates specifically to the trade execution, it has been allocated to that performance obligation and is recorded at the time of execution. The fee for advisory services is charged to the customer in advance of the quarterly service period, based on the account balance at the beginning of the period. Revenue is recognized ratably over the service period.

Other Non-Interest Income from Contracts with Customers
Other non-interest income from contracts with customers consists mainly of various customer deposit related fees such as ATM fees and gains on sales of tax credits, foreclosed assets, and bank premises and equipment. Performance obligations for these services consist mainly of the execution of transactions for sales of various properties or providing specific deposit related transactions. Fees from these revenue sources are recognized when the performance obligation is completed, at which time cash is received by the Company.


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17. Fair Value Measurements
The Company uses fair value measurements to record fair value adjustments to certain financial and nonfinancial assets and liabilities and to determine fair value disclosures. Various financial instruments such as available for sale anddebt securities, equity securities, trading debt securities, certain non-marketable securitiesinvestments relating to private equity activities, and derivatives are recorded at fair value on a recurring basis. Additionally, from time to time, the Company may be required to record at fair value other assets and liabilities on a nonrecurring basis, such as loans held for sale, mortgage servicing rights and certain other investment securities. These nonrecurring fair value adjustments typically involve lower of cost or fair value accounting, or write-downs of individual assets.


Fair value is the price that would be received to sell an asset or paid to transfer a liability in an orderly transaction between market participants at the measurement date. Depending on the nature of the asset or liability, the Company uses various valuation techniques and assumptions when estimating fair value. For accounting disclosure purposes, a three-level valuation hierarchy of fair value measurements has been established. The valuation hierarchy is based upon the transparency of inputs to the valuation of an asset or liability as of the measurement date. The three levels are defined as follows:
Level 1 – inputs to the valuation methodology are quoted prices for identical assets or liabilities in active markets.
Level 2 – inputs to the valuation methodology include quoted prices for similar assets and liabilities in active markets, quoted prices for identical or similar assets and liabilities in markets that are not active, and inputs that are observable for the assets or liabilities, either directly or indirectly (such as interest rates, yield curves, and prepayment speeds).
Level 3 – inputs to the valuation methodology are unobservable and significant to the fair value. These may be internally developed, using the Company’s best information and assumptions that a market participant would consider.
When determining the fair value measurements for assets and liabilities required or permitted to be recorded or disclosed at fair value, the Company considers the principal or most advantageous market in which it would transact and considers assumptions that market participants would use when pricing the asset or liability. When possible, the Company looks to active and observable markets to price identical assets or liabilities. When identical assets and liabilities are not traded in active markets, the Company looks to observable market data for similar assets and liabilities. Nevertheless, certain assets and liabilities are not actively traded in observable markets, and the Company must use alternative valuation techniques to derive an estimated fair value measurement.
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Instruments Measured at Fair Value on a Recurring Basis
The table below presents the carrying values of assets and liabilities measured at fair value on a recurring basis at December 31, 20162019 and 2015.2018. There were no transfers among levels during these years.
 Fair Value Measurements Using Fair Value Measurements Using
(In thousands)Total Fair Value
Quoted Prices in Active Markets for Identical Assets
(Level 1)
Significant Other Observable Inputs (Level 2)
Significant Unobservable Inputs
 (Level 3)
Total Fair Value
Quoted Prices in Active Markets for Identical Assets
(Level 1)
Significant Other Observable Inputs (Level 2)
Significant Unobservable Inputs
 (Level 3)
December 31, 2016 
December 31, 2019 
Assets:  
Residential mortgage loans held for sale$9,263
$
$9,263
$
$9,181
$
$9,181
$
Available for sale securities: 
Available for sale debt securities: 
U.S. government and federal agency obligations920,904
920,904


851,776
851,776


Government-sponsored enterprise obligations449,998

449,998

139,277

139,277

State and municipal obligations1,778,214

1,761,532
16,682
1,267,927

1,258,074
9,853
Agency mortgage-backed securities2,685,931

2,685,931

3,937,964

3,937,964

Non-agency mortgage-backed securities1,055,639

1,055,639

809,782

809,782

Asset-backed securities2,381,301

2,381,301

1,233,489

1,233,489

Other debt securities325,953

325,953

331,411

331,411

Trading debt securities28,161

28,161

Equity securities51,263
24,967
26,296

2,929
2,929


Trading securities22,225

22,225

Private equity investments50,820


50,820
94,122


94,122
Derivatives *13,566

13,146
420
105,674

105,075
599
Assets held in trust for deferred compensation plan10,261
10,261


16,518
16,518


Total assets9,755,338
956,132
8,731,284
67,922
8,828,211
871,223
7,852,414
104,574
Liabilities:  
Derivatives *13,339

13,177
162
10,219

9,989
230
Liabilities held in trust for deferred compensation plan10,261
10,261


16,518
16,518


Total liabilities$23,600
$10,261
$13,177
$162
$26,737
$16,518
$9,989
$230
December 31, 2015 
December 31, 2018 
Assets:  
Residential mortgage loans held for sale$4,981
$
$4,981
$
$13,529
$
$13,529
$
Available for sale securities: 
Available for sale debt securities: 
U.S. government and federal agency obligations727,076
727,076


907,652
907,652


Government-sponsored enterprise obligations793,023

793,023

195,778

195,778

State and municipal obligations1,741,957

1,724,762
17,195
1,328,039

1,313,881
14,158
Agency mortgage-backed securities2,618,281

2,618,281

3,214,985

3,214,985

Non-agency mortgage-backed securities879,963

879,963

1,047,716

1,047,716

Asset-backed securities2,644,381

2,644,381

1,511,614

1,511,614

Other debt securities331,320

331,320

332,257

332,257

Trading debt securities27,059

27,059

Equity securities41,003
20,263
20,740

2,585
2,585


Trading securities11,890

11,890

Private equity investments63,032


63,032
85,659


85,659
Derivatives *12,771

12,507
264
41,210

40,627
583
Assets held in trust for deferred compensation plan9,278
9,278


12,968
12,968


Total assets9,878,956
756,617
9,041,848
80,491
8,721,051
923,205
7,697,446
100,400
Liabilities:  
Derivatives *12,729

12,534
195
13,421

13,328
93
Liabilities held in trust for deferred compensation plan9,278
9,278


12,968
12,968


Total liabilities$22,007
$9,278
$12,534
$195
$26,389
$12,968
$13,328
$93
*The fair value of each class of derivative is shown in Note 17.19.
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Valuation methods for instruments measured at fair value on a recurring basis
Following is a description of the Company’s valuation methodologies used for instruments measured at fair value on a recurring basis:


Residential mortgage loans held for sale
The Company originates fixed rate, first lien residential mortgage loans that are intended for sale in the secondary market. Fair value is based on quoted secondary market prices for loans with similar characteristics, which are adjusted to include the embedded servicing value in the loans. This adjustment represents an unobservable input to the valuation but is not considered significant given the relative insensitivity of the valuation to changes in this input. Accordingly, these loan measurements are classified as Level 2.


Available for sale investmentdebt securities
For available for sale securities, changes in fair value, including that portion of other-than-temporary impairment unrelated to credit loss, are recorded in other comprehensive income. As mentioned in Note 3 on Investment Securities, the Company records the credit-related portion of other-than-temporary impairment in current earnings. This portfolio comprises the majority of the assets which the Company records at fair value. Most of the portfolio, which includes government-sponsored enterprise, mortgage-backed and asset-backed securities, are priced utilizing industry-standard models that consider various assumptions, including time value, yield curves, volatility factors, prepayment speeds, default rates, loss severity, current market and contractual prices for the underlying financial instruments, as well as other relevant economic measures. Substantially all of these assumptions are observable in the marketplace, can be derived from observable data, or are supported by observable levels at which transactions are executed in the marketplace. These measurements are classified as Level 2 in the fair value hierarchy. Where quoted prices are available in an active market, the measurements are classified as Level 1. Most of the Level 1 measurements apply to equity securities and U.S. Treasury obligations.


The fair values of Level 1 and 2 securities (excluding equity securities) in the available for sale portfolio are prices provided by a third-party pricing service. The prices provided by the third-party pricing service are based on observable market inputs, as described in the sections below. On a quarterly basis, the Company compares a sample of these prices to other independent sources for the same and similar securities. Variances are analyzed, and, if appropriate, additional research is conducted with the third-party pricing service. Based on this research, the pricing service may affirm or revise its quoted price. No significant adjustments have been made to the prices provided by the pricing service. The pricing service also provides documentation on an ongoing basis that includes reference data, inputs and methodology by asset class, which is reviewed to ensure that security placement within the fair value hierarchy is appropriate.
Valuation methods and inputs, by class of security:
U.S. government and federal agency obligations
U.S. treasury bills, bonds and notes, including inflation-protected securities, are valued using live data from active market makers and inter-dealer brokers. Valuations for stripped coupon and principal issues are derived from yield curves generated from various dealer contacts and live data sources.
Government-sponsored enterprise obligations
Government-sponsored enterprise obligations are evaluated using cash flow valuation models. Inputs used are live market data, cash settlements, Treasury market yields, and floating rate indices such as LIBOR, CMT, and Prime.
State and municipal obligations, excluding auction rate securities
A yield curve is generated and applied to bond sectors, and individual bond valuations are extrapolated. Inputs used to generate the yield curve are bellwether issue levels, established trading spreads between similar issuers or credits, historical trading spreads over widely accepted market benchmarks, new issue scales, and verified bid information. Bid information is verified by corroborating the data against external sources such as broker-dealers, trustees/paying agents, issuers, or non-affiliated bondholders.
Mortgage and asset-backed securities
Collateralized mortgage obligations and other asset-backed securities are valued at the tranche level. For each tranche valuation, the process generates predicted cash flows for the tranche, applies a market based (or benchmark) yield/spread for each tranche, and incorporates deal collateral performance and tranche level attributes to determine tranche-specific spreads to adjust the benchmark yield. Tranche cash flows are generated from new deal files and prepayment/default assumptions. Tranche spreads are based on tranche characteristics such as average life, type, volatility, ratings, underlying
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collateral and performance, and prevailing market conditions. The appropriate tranche spread is applied to the corresponding benchmark, and the resulting value is used to discount the cash flows to generate an evaluated price.


Valuation of agency pass-through securities, typically issued under GNMA, FNMA, FHLMC, and SBA programs, are primarily derived from information from the To Be Announcedto-be-announced (TBA) market. This market consists of generic mortgage pools which have not been received for settlement. Snapshots of the TBA market, using live data feeds distributed by multiple electronic platforms, are used in conjunction with other indices to compute a price based on discounted cash flow models.
Other debt securities
Other debt securities are valued using active markets and inter-dealer brokers as well as bullet spread scales and option adjusted spreads. The spreads and models use yield curves, terms and conditions of the bonds, and any special features (e.g., call or put options and redemption features).
Equity securities
Equity securities are priced using the market prices for each security from the major stock exchanges or other electronic quotation systems. These are generally classified as Level 1 measurements. Stocks which trade infrequently are classified as Level 2.


The available for sale portfolio includes certain auction rate securities. The auction process by which the auction rate securities are normally priced has not functioned in recent years, and dueDue to the illiquidity in the auction rate securities market in recent years, the fair value of these securities cannot be based on observable market prices. The fair values of these securities are estimated using a discounted cash flows analysis which is discussed more fully in the Level 3 Inputs section of this note. Because many of the inputs significant to the measurement are not observable, these measurements are classified as Level 3 measurements.

Equity securities with readily determinable fair values
Equity securities are priced using the market prices for each security from the major stock exchanges or other electronic quotation systems. These are generally classified as Level 1 measurements. Stocks which trade infrequently are classified as Level 2.

Trading debt securities
The securities in the Company’s trading portfolio are priced by averaging several broker quotes for similar instruments and are classified as Level 2 measurements.


Private equity investments
These securities are held by the Company’s private equity subsidiaries and are included in non-marketableother investment securities in the consolidated balance sheets. Due to the absence of quoted market prices, valuation of these nonpublic investments requires significant management judgment. These fair value measurements, which are discussed in the Level 3 Inputs section of this note, are classified as Level 3.


Derivatives
The Company’s derivative instruments include interest rate swaps and floors, foreign exchange forward contracts, and certain credit risk guarantee agreements. When appropriate, the impact of credit standing as well as any potential credit enhancements, such as collateral, has been considered in the fair value measurement.
Valuations for interest rate swaps are derived from a proprietary model whose significant inputs are readily observable market parameters, primarily yield curves used to calculate current exposure. Counterparty credit risk is incorporated into the model and calculated by applying a net credit spread over LIBOR to the swap's total expected exposure over time. The net credit spread is comprised of spreads for both the Company and its counterparty, derived from probability of default and other loss estimate information obtained from a third party credit data provider or from the Company's Credit Department when not otherwise available. The credit risk component is not significant compared to the overall fair value of the swaps. The results of the model are constantly validated through comparison to active trading in the marketplace. These
Parties to swaps requiring central clearing are required to post collateral (generally in the form of cash or marketable securities) to an authorized clearing agency that holds and monitors the collateral. In January 2017, the Company's clearing counterparty made rule changes to characterize a component of this collateral as a legal settlement of the derivative contract exposure. As a result, this component, known as variation margin, is no longer accounted for separately from the derivative as collateral, but is considered in determining the fair value of the derivative.
Valuations for interest rate floors are also derived from a proprietary model whose significant inputs are readily observable market parameters, primarily yield curves and volatility surfaces. The model uses market standard methodology of discounting the future expected cash receipts that would occur if variable interest rates fall below the strike rates of the floors. The model also incorporates credit valuation adjustments of both the Company's and the counterparties' non-
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performance risk. The credit valuation adjustment component is not significant compared to the overall fair value of the floors.
The fair value measurements of interest rate swaps and floors are classified as Level 2.2 due to the observable nature of the significant inputs utilized.
Fair value measurements for foreign exchange contracts are derived from a model whose primary inputs are quotations from global market makers and are classified as Level 2.
The Company’s contracts related to credit risk guarantees are valued under a proprietary model which uses unobservable inputs and assumptions about the creditworthiness of the counterparty (generally a Bank customer). Customer credit spreads, which are based on probability of default and other loss estimates, are calculated internally by the Company's Credit Department, as mentioned above, and are based on the Company's internal risk rating for each customer. Because these inputs are significant to the measurements, they are classified as Level 3.

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Derivatives relating to residential mortgage loan sale activity include commitments to originate mortgage loans held for sale, forward loan sale contracts, and forward commitments to sell TBA securities. The fair values of loan commitments and sale contracts are estimated using quoted market prices for loans similar to the underlying loans in these instruments. The valuations of loan commitments are further adjusted to include embedded servicing value and the probability of funding. These assumptions are considered Level 3 inputs and are significant to the loan commitment valuation; accordingly, the measurement of loan commitments is classified as Level 3. The fair value measurement of TBA contracts is based on security prices published on trading platforms and is classified as Level 2.


Assets held in trust
Assets held in an outside trust for the Company’s deferred compensation plan consist of investments in mutual funds. The fair value measurements are based on quoted prices in active markets and classified as Level 1. The Company has recorded an asset representing the total investment amount. The Company has also recorded a corresponding liability, representing the Company’s liability to the plan participants.


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The changes in Level 3 assets and liabilities measured at fair value on a recurring basis are summarized as follows:



Fair Value Measurements Using Significant Unobservable Inputs
(Level 3)
Fair Value Measurements Using Significant Unobservable Inputs
(Level 3)
(In thousands)State and Municipal Obligations
Private Equity
Investments
DerivativesTotalState and Municipal Obligations
Private Equity
Investments
DerivativesTotal
Year ended December 31, 2016: 
Balance at January 1, 2016$17,195
$63,032
$69
$80,296
Year ended December 31, 2019: 
Balance at January 1, 2019$14,158
$85,659
$490
$100,307
Total gains or losses (realized/unrealized):  
Included in earnings
(3,739)43
(3,696)
(727)(93)(820)
Included in other comprehensive income583


583
246


246
Investment securities called(1,200)

(1,200)(4,635)

(4,635)
Discount accretion104


104
84


84
Purchases of private equity securities
9,906

9,906

15,706

15,706
Sale / pay down of private equity securities
(18,471)
(18,471)
(6,548)
(6,548)
Capitalized interest/dividends
92

92

32

32
Purchase of risk participation agreement

404
404


439
439
Sale of risk participation agreement

(258)(258)

(467)(467)
Balance at December 31, 2016$16,682
$50,820
$258
$67,760
Total gains or losses for the year included in earnings attributable to the change in unrealized gains or losses relating to assets still held at December 31, 2016$
$(5,914)$306
$(5,608)
Year ended December 31, 2015: 
Balance at January 1, 2015$95,143
$57,581
$(223)$152,501
Balance at December 31, 2019$9,853
$94,122
$369
$104,344
Total gains or losses for the year included in earnings attributable to the change in unrealized gains or losses relating to assets still held at December 31, 2019$
$(2,177)$457
$(1,720)
Year ended December 31, 2018: 
Balance at January 1, 2018$17,016
$55,752
$503
$73,271
Total gains or losses (realized/unrealized):  
Included in earnings
1,402
320
1,722

13,849
105
13,954
Included in other comprehensive income4,169


4,169
(274)

(274)
Investment securities called(82,825)

(82,825)(2,616)

(2,616)
Discount accretion708


708
32


32
Purchases of private equity securities
13,112

13,112

16,395

16,395
Sale / pay down of private equity securities
(9,204)
(9,204)
(371)
(371)
Capitalized interest/dividends
141

141

34

34
Purchase of risk participation agreement

61
61
Sale of risk participation agreement

(28)(28)

(179)(179)
Balance at December 31, 2015$17,195
$63,032
$69
$80,296
Total gains or losses for the year included in earnings attributable to the change in unrealized gains or losses relating to assets still held at December 31, 2015$
$1,127
$322
$1,449
Balance at December 31, 2018$14,158
$85,659
$490
$100,307
Total gains or losses for the year included in earnings attributable to the change in unrealized gains or losses relating to assets still held at December 31, 2018$
$13,849
$663
$14,512

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Gains and losses on the Level 3 assets and liabilities in the table above are reported in the following income categories:
(In thousands)Loan Fees and SalesOther Non-Interest IncomeInvestment Securities Gains (Losses), NetTotal
Year ended December 31, 2016:    
Total gains or losses included in earnings$87
$(44)$(3,739)$(3,696)
Change in unrealized gains or losses relating to assets still held at December 31, 2016$350
$(44)$(5,914)$(5,608)
Year ended December 31, 2015:    
Total gains or losses included in earnings$263
$57
$1,402
$1,722
Change in unrealized gains or losses relating to assets still held at December 31, 2015$263
$59
$1,127
$1,449
(In thousands)Loan Fees and SalesOther Non-Interest IncomeInvestment Securities Gains (Losses), NetTotal
Year ended December 31, 2019:    
Total gains or losses included in earnings$(77)$(16)$(727)$(820)
Change in unrealized gains or losses relating to assets still held at December 31, 2019$458
$(1)$(2,177)$(1,720)
Year ended December 31, 2018:    
Total gains or losses included in earnings$(45)$150
$13,849
$13,954
Change in unrealized gains or losses relating to assets still held at December 31, 2018$535
$128
$13,849
$14,512


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Level 3 Inputs
As shown above, the Company's significant Level 3 measurements which employ unobservable inputs that are readily quantifiable pertain to auction rate securities (ARS) held by the Bank, investments in portfolio concerns held by the Company's private equity subsidiaries, and held for sale residential mortgage loan commitments. ARS are included in state and municipal securities and totaled $16.7$9.9 million at December 31, 2016,2019, while private equity investments, included in non-marketableother securities, totaled $50.8$94.1 million.


Information about these inputs is presented in the table and discussions below.
Quantitative Information about Level 3 Fair Value MeasurementsQuantitative Information about Level 3 Fair Value Measurements WeightedQuantitative Information about Level 3 Fair Value Measurements Weighted
Valuation TechniqueUnobservable InputRangeAverageValuation TechniqueUnobservable InputRangeAverage
Auction rate securitiesDiscounted cash flowEstimated market recovery period
 5 years Discounted cash flowEstimated market recovery period

 5 years 
 Estimated market rate3.1%-3.8%  Estimated market rate3.4%-3.7% 
Private equity investmentsMarket comparable companiesEBITDA multiple4.0-5.5 Market comparable companiesEBITDA multiple4.0-6.0 
Mortgage loan commitmentsDiscounted cash flowProbability of funding54.5%-98.9%80.1%Discounted cash flowProbability of funding47.8%-100.0%83.7%
 Embedded servicing value.9%-1.0% Embedded servicing value—%-2.3%1.2%


The fair values of ARS are estimated using a discounted cash flows analysis in which estimated cash flows are based on mandatory interest rates paid under failing auctions and projected over an estimated market recovery period. Under normal conditions, ARS traded in weekly auctions and were considered liquid investments. The Company's estimate of when these auctions might resume is highly judgmental and subject to variation depending on current and projected market conditions. Few auctions of these securities have been successful in recent years, and most secondary transactions have been privately arranged. Estimated cash flows during the period over which the Company expects to hold the securities are discounted at an estimated market rate. These securities are comprised of bonds issued by various states and municipalities for healthcare and student lending purposes, and market rates are derived for each type. Market rates are calculated at each valuation date using a LIBOR or Treasury based rate plus spreads representing adjustments for liquidity premium and nonperformance risk. The spreads are developed internally by employees in the Company's bond department. An increase in the holding period alone would result in a higher fair value measurement, while an increase in the estimated market rate (the discount rate) alone would result in a lower fair value measurement. The valuation of the ARS portfolio is reviewed on a quarterly basis by the Company's chief investment officers.


The fair values of the Company's private equity investments are based on a determination of fair value of the investee company less preference payments assuming the sale of the investee company.  Investee companies are normally non-public entities.  The fair value of the investee company is determined by reference to the investee's total earnings before interest, depreciation/amortization, and income taxes (EBITDA) multiplied by an EBITDA factor.  EBITDA is normally determined based on a trailing prior period adjusted for specific factors including current economic outlook, investee management, and specific unique circumstances such as sales order information, major customer status, regulatory changes, etc.  The EBITDA multiple is based on management's review of published trading multiples for recent private equity transactions and other judgments and is derived for each individual investee.  The fair value of the Company's investment (which is usually a partial interest in the investee company) is then calculated based on its ownership percentage in the investee company. On a quarterly basis, these fair value analyses are reviewed by a valuation committee consisting of investment managers and senior Company management.


The significant unobservable inputs used in the fair value measurement of the Company’s derivative commitments to originate residential mortgage loans are the percentage of commitments that are actually funded and the mortgage servicing value that is inherent in the underlying loan value. A significant increase in the rate of loans that fund would result in a larger derivative asset or liability. A significant increase in the inherent mortgage servicing value would result in an increase in the derivative asset or a
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reduction in the derivative liability. The probability of funding and the inherent mortgage servicing values are directly impacted by changes in market rates and will generally move in the same direction as interest rates.


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Instruments Measured at Fair Value on a Nonrecurring Basis
For assets measured at fair value on a nonrecurring basis during 20162019 and 2015,2018, and still held as of December 31, 20162019 and 2015,2018, the following table provides the adjustments to fair value recognized during the respective periods, the level of valuation assumptions used to determine each adjustment, and the carrying value of the related individual assets or portfolios at December 31, 20162019 and 2015.2018.
 Fair Value Measurements Using  Fair Value Measurements Using 
(In thousands)Fair Value
Quoted Prices in Active Markets for Identical Assets
 (Level 1)
Significant Other Observable Inputs (Level 2)
Significant Unobservable Inputs
 (Level 3)
Total Gains (Losses)Fair Value
Quoted Prices in Active Markets for Identical Assets
 (Level 1)
Significant Other Observable Inputs (Level 2)
Significant Unobservable Inputs
 (Level 3)
Total Gains (Losses)
Balance at December 31, 2016 
Balance at December 31, 2019 
Collateral dependent impaired loans$1,331
$
$
$1,331
$(1,700)$422
$
$
$422
$(263)
Mortgage servicing rights2,868


2,868
7
7,749


7,749
(327)
Foreclosed assets18


18
(20)
Long-lived assets2,408


2,408
(1,054)1,098


1,098
(362)
Balance at December 31, 2015 
Balance at December 31, 2018 
Collateral dependent impaired loans$5,457
$
$
$5,457
$(2,464)$294
$
$
$294
$(269)
Mortgage servicing rights1,638


1,638
68
6,478


6,478
9
Foreclosed assets238


238
(108)
Long-lived assets822


822
(240)914


914
(552)


Valuation methods for instruments measured at fair value on a nonrecurring basis
Following is a description of the Company’s valuation methodologies used for other financial and nonfinancial instruments measured at fair value on a nonrecurring basis.


Collateral dependent impaired loans
While the overall loan portfolio is not carried at fair value, the Company periodically records nonrecurring adjustments to the carrying value of loans based on fair value measurements for partial charge-offs of the uncollectible portions of those loans. Nonrecurring adjustments also include certain impairment amounts for collateral dependent loans when establishing the allowance for loan losses. Such amounts are generally based on the fair value of the underlying collateral supporting the loan. In determining the value of real estate collateral, the Company relies on external and internal appraisals of property values depending on the size and complexity of the real estate collateral. The Company maintains a staff of qualified appraisers who also review third party appraisal reports for reasonableness. In the case of non-real estate collateral, reliance is placed on a variety of sources, including external estimates of value and judgments based on the experience and expertise of internal specialists. Values of all loan collateral are regularly reviewed by credit administration. Unobservable inputs to these measurements, which include estimates and judgments often used in conjunction with appraisals, are not readily quantifiable. These measurements are classified as Level 3. Changes in fair value recognized for partial charge-offs of loans and loan impairment reserves on loans held by the Company at December 31, 20162019 and 20152018 are shown in the table above.

Private equity investments and restricted stock
These assets are included in non-marketable investment securities in the consolidated balance sheets.  They include certain investments in private equity concerns held by the Parent company which are carried at cost, reduced by other-than-temporary impairment. These investments are periodically evaluated for impairment based on their estimated fair value as determined by review of available information, most of which is provided as monthly or quarterly internal financial statements, annual audited financial statements, investee tax returns, and in certain situations, through research into and analysis of the assets and investments held by those private equity concerns.   Restricted stock consists of stock issued by the Federal Reserve Bank and FHLB which is held by the bank subsidiary as required for regulatory purposes.  Generally, there are restrictions on the sale and/or liquidation of these investments, and they are carried at cost, reduced by other-than-temporary impairment.  Fair value measurements for these securities are classified as Level 3.
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Mortgage servicing rights
The Company initially measures its mortgage servicing rights at fair value and amortizes them over the period of estimated net servicing income. They are periodically assessed for impairment based on fair value at the reporting date. Mortgage servicing rights do not trade in an active market with readily observable prices. Accordingly, the fair value is estimated based on a valuation model which calculates the present value of estimated future net servicing income. The model incorporates assumptions that market participants use in estimating future net servicing income, including estimates of prepayment speeds, market discount rates, cost to service, float earnings rates, and other ancillary income, including late fees. The fair value measurements are classified as Level 3.

Foreclosed assets
Foreclosed assets consist of loan collateral which has been repossessed through foreclosure. This collateral is comprised of commercial and residential real estate and other non-real estate property, including auto, marine and recreational vehicles. Foreclosed assets are initially recorded as held for sale at the lower of the loan balance or fair value of the collateral less estimated selling costs. Subsequent to foreclosure, valuations are updated periodically, and the assets may be marked down further, reflecting a new cost basis. Fair value measurements may be based upon appraisals, third-party price opinions, or internally developed pricing methods. These measurements are classified as Level 3.


Long-lived assets
When investments in branch facilities and various office buildings are determined to be impaired, their carrying values are written down to estimated fair value, or estimated fair value less cost to sell if the property is held for sale. Fair value is estimated in a process which considers current local commercial real estate market conditions and the judgment of the sales agent and often involves obtaining third party appraisals from certified real estate appraisers. The carrying amounts of these real estate holdings are regularly monitored by real estate professionals employed by the Company. These fair value measurements are classified as Level 3. Unobservable inputs to these measurements, which include estimates and judgments often used in conjunction with appraisals, are not readily quantifiable.

16.
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18. Fair Value of Financial Instruments
The carrying amounts and estimated fair values of financial instruments held by the Company in addition to a discussion of the methods used and assumptions made in computing those estimates, are set forth below.

Loans
The fair values of loans are estimated by discounting the expected future cash flows using the current rates at which similar loans would be made to borrowers with similar credit ratings and for the same remaining terms. This method of estimating fair value does not incorporate the exit-price concept of fair value prescribed by ASC 820 “Fair Value Measurements and Disclosures”. Future cash flows for each individual loan are modeled using current rates and all contractual features, while adjusting for optionality such as prepayments. Loans with potential optionality are modeled under a multiple-rate path process. Each loan's expected future cash flows are discounted using the LIBOR/swap curve plus an appropriate spread. For business, construction and business real estate loans, internally-developed pricing spreads based on loan type, term and credit score are utilized. The spread for personal real estate loans is generally based on newly originated loans with similar characteristics. For consumer loans, the spread is calculated at loan origination as part of the Bank's funds transfer pricing process, which is indicative of individual borrower creditworthiness. All consumer credit card loans are discounted at the same spread, depending on whether the rate is variable or fixed.

Loans Held for Sale, Investment Securities and Derivative Instruments
Detailed descriptions of the fair value measurements of these instruments are provided in Note 15 on Fair Value Measurements.

Federal Funds Purchased and Sold, Interest Earning Deposits With Banks and Cash and Due From Banks
The carrying amounts of federal funds purchased and sold, interest earning deposits with banks, and cash and due from banks approximates fair value, as these instruments are payable on demand or mature overnight.

Securities Purchased/Sold under Agreements to Resell/Repurchase
The fair values of these investments and borrowings are estimated by discounting contractual cash flows using an estimate of the current market rate for similar instruments.

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Deposits
The fair value of deposits with no stated maturity is equal to the amount payable on demand. Such deposits include savings and interest and non-interest bearing demand deposits. These fair value estimates do not recognize any benefit the Company receives as a result of being able to administer, or control, the pricing of these accounts. Because they are payable on demand, they are classified as Level 1 in the fair value hierarchy. The fair value of time open and certificates of deposit is based on the discounted value of cash flows, taking early withdrawal optionality into account. Discount rates are based on the Company’s approximate cost of obtaining similar maturity funding in the market. Their fair value measurement is classified as Level 3.

Other Borrowings
The fair value of other borrowings, which consists mainly of long-term debt, is estimated by discounting contractual cash flows using an estimate of the current market rate for similar instruments.

The estimated fair values of the Company’s financial instruments are as follows:
 Fair Value Hierarchy Level2016 2015
(In thousands)Carrying AmountEstimated Fair Value Carrying AmountEstimated Fair Value
Financial Assets      
Loans:      
     BusinessLevel 3$4,776,365
$4,787,469
 $4,397,893
$4,421,237
     Real estate - construction and landLevel 3791,236
800,426
 624,070
633,083
     Real estate - businessLevel 32,643,374
2,658,093
 2,355,544
2,387,101
     Real estate - personalLevel 32,010,397
2,005,227
 1,915,953
1,940,863
     ConsumerLevel 31,990,801
1,974,784
 1,924,365
1,916,747
     Revolving home equityLevel 3413,634
414,499
 432,981
434,607
     Consumer credit cardLevel 3776,465
794,856
 779,744
793,428
     OverdraftsLevel 310,464
10,464
 6,142
6,142
Loans held for saleLevel 214,456
14,456
 7,607
7,607
Investment securities:      
     Available for saleLevel 1945,871
945,871
 747,339
747,339
     Available for saleLevel 28,686,650
8,686,650
 9,012,470
9,012,470
     Available for saleLevel 316,682
16,682
 17,195
17,195
     TradingLevel 222,225
22,225
 11,890
11,890
     Non-marketableLevel 399,558
99,558
 112,786
112,786
Federal funds soldLevel 115,470
15,470
 14,505
14,505
Securities purchased under agreements to resellLevel 3725,000
728,179
 875,000
879,546
Interest earning deposits with banksLevel 1272,275
272,275
 23,803
23,803
Cash and due from banksLevel 1494,690
494,690
 464,411
464,411
Derivative instrumentsLevel 213,146
13,146
 12,507
12,507
Derivative instrumentsLevel 3420
420
 264
264
Assets held in trust for deferred compensation planLevel 110,261
10,261
 9,278
9,278
Financial Liabilities      
Non-interest bearing depositsLevel 1$7,429,398
$7,429,398
 $7,146,398
$7,146,398
Savings, interest checking and money market depositsLevel 111,430,789
11,430,789
 10,834,746
10,834,746
Time open and certificates of depositLevel 32,240,908
2,235,218
 1,997,709
1,993,521
Federal funds purchasedLevel 152,840
52,840
 556,970
556,970
Securities sold under agreements to repurchaseLevel 31,671,065
1,671,227
 1,406,582
1,406,670
Other borrowingsLevel 3102,049
104,298
 103,818
108,542
Derivative instrumentsLevel 213,177
13,177
 12,534
12,534
Derivative instrumentsLevel 3162
162
 195
195
Liabilities held in trust for deferred compensation planLevel 110,261
10,261
 9,278
9,278

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Off-Balance Sheet Financial Instruments
The fair value of letters of credit and commitments to extend credit is based on the fees currently charged to enter into similar agreements. The aggregate of these fees is not material. These instruments are also referenced in Note 19 on Commitments, Contingencies and Guarantees.

Limitations
Fair value estimates are made at a specific point in time based on relevant market information. They do not reflect any premium or discount that could result from offering for sale at one time the Company’sCompany's entire holdings of a particular financial instrument. Because no market exists for many of the Company’sCompany's financial instruments, fair value estimates are based on judgments regarding future expected loss experience, risk characteristics and economic conditions. These estimates are subjective, involve uncertainties, and cannot be determined with precision. Changes in assumptions could significantly affect the estimates.


The estimated fair values of the Company’s financial instruments and the classification of their fair value measurement within the valuation hierarchy are as follows at December 31, 2019 and 2018:
 Carrying Amount Estimated Fair Value at December 31, 2019

(In thousands)
 Level 1Level 2Level 3Total
Financial Assets      
Loans:      
Business$5,565,449
 $
$
$5,526,303
$5,526,303
Real estate - construction and land899,377
 

898,152
898,152
Real estate - business2,833,554
 

2,849,213
2,849,213
Real estate - personal2,354,760
 

2,333,002
2,333,002
Consumer1,964,145
 

1,938,505
1,938,505
Revolving home equity349,251
 

344,424
344,424
Consumer credit card764,977
 

708,209
708,209
Overdrafts6,304
 

4,478
4,478
Total loans14,737,817
 

14,602,286
14,602,286
Loans held for sale13,809
 
13,809

13,809
Investment securities8,741,888
 854,705
7,738,158
149,025
8,741,888
Securities purchased under agreements to resell850,000
 

869,592
869,592
Interest earning deposits with banks395,850
 395,850


395,850
Cash and due from banks491,615
 491,615


491,615
Derivative instruments105,674
 
105,075
599
105,674
Assets held in trust for deferred compensation plan16,518
 16,518


16,518
       Total$25,353,171
 $1,758,688
$7,857,042
$15,621,502
$25,237,232
Financial Liabilities      
Non-interest bearing deposits$6,890,687
 $6,890,687
$
$
$6,890,687
Savings, interest checking and money market deposits11,621,716
 11,621,716


11,621,716
Certificates of deposit2,008,012
 

2,022,629
2,022,629
Federal funds purchased20,035
 20,035


20,035
Securities sold under agreements to repurchase1,830,737
 

1,831,518
1,831,518
Other borrowings988
 
988

988
Derivative instruments10,219
 
9,989
230
10,219
Liabilities held in trust for deferred compensation plan16,518
 16,518


16,518
       Total$22,398,912
 $18,548,956
$10,977
$3,854,377
$22,414,310


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 Carrying Amount Estimated Fair Value at December 31, 2018

(In thousands)
 Level 1Level 2Level 3Total
Financial Assets      
Loans:      
Business$5,106,427
 $
$
$5,017,694
$5,017,694
Real estate - construction and land869,659
 

868,274
868,274
Real estate - business2,875,788
 

2,846,095
2,846,095
Real estate - personal2,127,083
 

2,084,370
2,084,370
Consumer1,955,572
 

1,916,627
1,916,627
Revolving home equity376,399
 

365,069
365,069
Consumer credit card814,134
 

756,651
756,651
Overdrafts15,236
 

11,223
11,223
Total loans14,140,298
 

13,866,003
13,866,003
Loans held for sale20,694
 
20,694

20,694
Investment securities8,698,666
 910,237
7,643,290
145,139
8,698,666
Federal funds sold3,320
 3,320


3,320
Securities purchased under agreements to resell700,000
 

693,228
693,228
Interest earning deposits with banks689,876
 689,876


689,876
Cash and due from banks507,892
 507,892


507,892
Derivative instruments41,210
 
40,627
583
41,210
Assets held in trust for deferred compensation plan12,968
 12,968


12,968
       Total$24,814,924
 $2,124,293
$7,704,611
$14,704,953
$24,533,857
Financial Liabilities      
Non-interest bearing deposits$6,980,298
 $6,980,298
$
$
$6,980,298
Savings, interest checking and money market deposits11,685,239
 11,685,239


11,685,239
Certificates of deposit1,658,122
 

1,663,748
1,663,748
Federal funds purchased13,170
 13,170


13,170
Securities sold under agreements to repurchase1,943,219
 

1,944,458
1,944,458
Other borrowings8,702
 
7,751
951
8,702
Derivative instruments13,421
 
13,328
93
13,421
Liabilities held in trust for deferred compensation plan12,968
 12,968


12,968
       Total$22,315,139
 $18,691,675
$21,079
$3,609,250
$22,322,004


17.19. Derivative Instruments
The notional amounts of the Company’s derivative instruments are shown in the table below. These contractual amounts, along with other terms of the derivative, are used to determine amounts to be exchanged between counterparties and are not a measure of loss exposure. TheWith the exception of the interest rate floors (discussed below), the Company's derivative instruments are accounted for as free-standing derivatives, and changes in their fair value are recorded in current earnings.
     December 31
(In thousands)2019 2018
Interest rate swaps$2,606,181
 $2,006,280
Interest rate floors1,500,000
 1,000,000
Interest rate caps59,316
 62,163
Credit risk participation agreements316,225
 143,460
Foreign exchange contracts10,936
 6,206
Mortgage loan commitments13,755
 14,544
Mortgage loan forward sale contracts1,943
 5,768
Forward TBA contracts17,500
 16,500
Total notional amount$4,525,856
 $3,254,921

     December 31
(In thousands)2016 2015
Interest rate swaps$1,685,099
 $1,020,310
Interest rate caps59,379
 66,118
Credit risk participation agreements121,514
 62,456
Foreign exchange contracts4,046
 15,535
Mortgage loan commitments12,429
 8,605
Mortgage loan forward sale contracts6,626
 642
Forward TBA contracts15,000
 11,000
Total notional amount$1,904,093
 $1,184,666


The largest group of notional amounts relate to interest rate swap contracts sold to commercial customers who wish to modify their interest rate sensitivity. The customers are engaged in a variety of businesses, including real estate, manufacturing, retail
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product distribution, education, and retirement communities. These customer swaps are offset by matching contracts purchased by the Company from other financial dealer institutions. Contracts with dealers that require central clearing are novated to a clearing agency who becomes the Company's counterparty. Because of the matching terms of the offsetting contracts, in addition to collateral provisions which mitigate the impact of non-performance risk, changes in fair value subsequent to initial recognition have a minimal effect on earnings.


Many of the Company’s interest rate swap arrangementscontracts with large financial institutions contain contingent features relating to debt ratings or capitalization levels. Under these provisions, if the Company’s debt rating falls below investment grade or if the Company ceases to be “well-capitalized” under risk-based capital guidelines, certain counterparties can require immediate and ongoing collateralization on interest rate swaps in net liability positions or can require instant settlement of the contracts. The Company maintains debt ratings and capital well above these minimum requirements.


As of December 31, 2019, the Company has entered into three interest rate floors with a combined notional value of $1.5 billion, to hedge the risk of declining interest rates on certain floating rate commercial loans indexed to one month LIBOR. The first interest rate floor has a purchased strike rate of 2.25% and became effective on January 1, 2020 and matures on January 1, 2026. The second interest rate floor has a purchased strike rate of 2.50% and is effective on June 1, 2020 and matures on June 1, 2026. The third interest rate floor has a purchased strike rate of 2.00% and is effective December 15, 2020 and matures on December 15, 2026. The premiums paid for these floors totaled $31.3 million. As of December 31, 2019, the maximum length of time over which the Company is hedging its exposure to the variability in future cash flows is approximately 7.0 years. The interest rate floors qualified and were designated as cash flow hedges and were assessed for effectiveness using regression analysis. The change in the fair value of the interest rate floors are recorded in AOCI, net of the amortization of the premium paid, which is recorded against interest and fees on loans in the consolidated statements of income. As of December 31, 2019, net deferred gains on the interest rate floors totaled $40.4 million (pre-tax) and were recorded in AOCI in the consolidated balance sheet. As of December 31, 2019, it is expected that $4.1 million (pre-tax) of interest rate floor premium amortization will be reclassified from AOCI into earnings over the next twelve months.

The Company’s foreign exchange activity involves the purchase and sale of forward foreign exchangeCompany also contracts which are commitments to purchase or deliver a specified amount of foreign currency at a specific future date. This activity enables customers involved in international business to hedge their exposure to foreign currency exchange rate fluctuations. The Company minimizes its related exposure arising from these customer transactions with offsetting contracts for the same currency and time frame. In addition, the Company uses foreign exchange contracts, to a limited extent, for trading purposes, including taking proprietary positions. Risk arises from changes in the currency exchange rate and from the potential for counterparty nonperformance. These risks are controlled by adherence to a foreign exchange trading policy which contains control limits on currency amounts, open positions, maturities and losses, and procedures for approvals, record-keeping, monitoring and reporting. Hedge accounting has not been applied to these foreign exchange activities.

Credit risk participation agreements arise when the Company contracts,other financial institutions, as a guarantor or beneficiary, with other financial institutions to share credit risk associated with certain interest rate swaps.swaps through risk participation agreements. The Company’s risks and responsibilities as guarantor are further discussed in Note 1921 on Commitments, Contingencies and Guarantees.
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In 2015,addition, the Company initiated aenters into foreign exchange contracts, which are mainly comprised of contracts to purchase or deliver foreign currencies for customers at specific future dates.
Under its program of secondary market sales ofto sell residential mortgage loans and has designatedin the secondary market, the Company designates certain newly-originated residential mortgage loans as held for sale. Derivative instruments arising from this activity include mortgage loan commitments and forward loan sale contracts. Changes in the fair values of the loan commitments and funded loans prior to sale that are due to changes in interest rates are economically hedged with forward contracts to sell residential mortgage-backed securities in the to-be-announced (TBA) market. These forward TBA contracts are also considered to be derivatives and are settled in cash at the security settlement date.


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The fair values of the Company’s derivative instruments, whose notional amounts are listed above, are shown in the table below. Information about the valuation methods used to measuredetermine fair value is provided in Note 1517 on Fair Value Measurements. Derivatives instruments with

The Company's policy is to present its derivative assets and derivative liabilities on a positive fair value (asset derivatives)gross basis in its consolidated balance sheets and these are reported in other assets and other liabilities. Certain collateral posted to and from the Company's clearing counterparty has been offset against the fair values of cleared swaps, such that at December 31, 2019 in the consolidated balance sheets while derivative instruments with atable below, the positive fair values of cleared swaps were reduced by $617 thousand and the negative fair value (liability derivatives) are reported in other liabilities invalues of cleared swaps were reduced by $28.5 million. At December 31, 2018, the consolidated balance sheets.positive fair values of cleared swaps were reduced by $8.1 million and the negative fair values of cleared swaps were reduced by $6.5 million.         
 Asset Derivatives Liability Derivatives
 December 31 December 31
 2019 2018 2019 2018
(In thousands)    
Fair Value Fair Value
Derivatives designated as hedging instruments:       
Interest rate floors$67,192
 $29,031
 $
 $
Total derivatives designated as hedging instruments$67,192
 $29,031
 $
 $
Derivatives not designated as hedging instruments:      
Interest rate swaps$37,774
 $11,537
 $(9,916) $(13,110)
Interest rate caps4
 24
 (4) (24)
Credit risk participation agreements140
 47
 (230) (93)
Foreign exchange contracts97
 20
 (32) (8)
Mortgage loan commitments459
 536
 
 
Mortgage loan forward sale contracts6
 15
 (2) (8)
Forward TBA contracts2
 
 (35) (178)
Total derivatives not designated as hedging instruments$38,482
 $12,179
 $(10,219) $(13,421)
Total$105,674
 $41,210
 $(10,219) $(13,421)


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 Asset Derivatives Liability Derivatives
 December 31 December 31
 2016 2015 2016 2015
(In thousands)    
Fair Value Fair Value
Derivative instruments:       
Interest rate swaps$12,987
 $11,993
 $(12,987) $(11,993)
Interest rate caps78
 73
 (78) (73)
Credit risk participation agreements65
 1
 (156) (195)
Foreign exchange contracts66
 437
 (4) (430)
Mortgage loan commitments355
 263
 (6) 
Mortgage loan forward sale contracts
 
 (63) 
Forward TBA contracts15
 4
 (45) (38)
Total$13,566
 $12,771
 $(13,339) $(12,729)


The pre-tax effects of derivative instruments on the consolidated statements of income are shown in the tabletables below.




Location of Gain or (Loss) Recognized in Income on DerivativeAmount of Gain or (Loss) Recognized in Income on Derivative


 
For the Years
Ended December 31
(In thousands) 2016 2015 2014
Derivative instruments:      
Interest rate swapsOther non-interest income$5,927
 $4,309
 $1,674
Interest rate capsOther non-interest income
 32
 33
Credit risk participation agreementsOther non-interest income(44) 57
 122
Foreign exchange contracts:Other non-interest income55
 253
 (263)
Mortgage loan commitmentsLoan fees and sales87
 263
 
Mortgage loan forward sale contractsLoan fees and sales(63) 
 
Forward TBA contractsLoan fees and sales79
 82
 
Total $6,041
 $4,996
 $1,566



Amount of Gain or (Loss) Recognized in OCI Location of Gain (Loss) Reclassified from AOCI into IncomeAmount of Gain (Loss) Reclassified from AOCI into Income
(In thousands)TotalIncluded ComponentExcluded Component (In thousands)TotalIncluded ComponentExcluded Component
For the Year Ended December 31, 2019
Derivatives in cash flow hedging relationships:
Interest rate floors*$27,481
$50,327
$(22,846) Interest and fees on loans$(3,793)$
$(3,793)
Total$27,481
$50,327
$(22,846) Total$(3,793)$
$(3,793)
For the Year Ended December 31, 2018
Derivatives in cash flow hedging relationships:
Interest rate floors*$8,381
$
$8,381
 Interest and fees on loans$(760)$
$(760)
Total$8,381
$
$8,381
 Total$(760)$
$(760)

* No hedging relationship existed during 2017.




Location of Gain or (Loss) Recognized in Income on DerivativeAmount of Gain or (Loss) Recognized in Income on Derivative


 
For the Years
Ended December 31
(In thousands) 2019 2018 2017
Derivative instruments:      
Interest rate swapsOther non-interest income$4,732
 $3,914
 $1,978
Interest rate capsOther non-interest income
 11
 
Credit risk participation agreementsOther non-interest income(16) 150
 35
Foreign exchange contracts:Other non-interest income53
 31
 (80)
Mortgage loan commitmentsLoan fees and sales(77) (45) 231
Mortgage loan forward sale contractsLoan fees and sales(3) 5
 64
Forward TBA contractsLoan fees and sales(837) 414
 (648)
Total $3,852
 $4,480
 $1,580


The following table shows the extent to which assets and liabilities relating to derivative instruments have been offset in the consolidated balance sheets. It also provides information about these instruments which are subject to an enforceable master netting arrangement, irrespective of whether they are offset, and the extent to which the instruments could potentially be offset. Also shown is collateral received or pledged in the form of other financial instruments, which is generally cash or marketable securities. The collateral amounts in this table are limited to the outstanding balancebalances of the related asset or liability (after netting is applied); thus amounts of excess collateral are not shown. Most of the derivatives in the following table were transacted under master netting arrangements that contain a conditional right of offset, such as close-out netting, upon default.


TheWhile the Company is party to master netting arrangements with most of its swap derivative counterparties; however,counterparties, the Company does not offset derivative assets and liabilities under these arrangements on its consolidated balance sheet. Collateral usually in the form of marketable securities, is exchanged between the Company and dealer bank counterparties and is generally subject to thresholds and transfer minimums.minimums, and usually consist of marketable securities. By contract, itthese may be sold or re-pledged by the secured party until recalled at a subsequent
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valuation date by the pledging party. For those swap transactions requiring central clearing, the Company posts cash andor securities to its clearing agency. At December 31, 2016, the Company had a net liability position with dealer bank and clearing agency counterparties totaling $6.3 million, and had posted securities with a fair value of $1.1 million and cash totaling $19.2 million.agent. Collateral positions are valued daily, and adjustments to amounts received and pledged by the Company are made as appropriate to maintain proper collateralization for these transactions. Swap derivative transactions with customers are generally secured by rights to non-financial collateral, such as real and personal property, which is not shown in the table below.


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    Gross Amounts Not Offset in the Balance Sheet 
(In thousands)Gross Amount RecognizedGross Amounts Offset in the Balance SheetNet Amounts Presented in the Balance SheetFinancial Instruments Available for OffsetCollateral Received/PledgedNet Amount
December 31, 2016      
Assets:      
Derivatives subject to master netting agreements$13,111
$
$13,111
$(3,391)$
$9,720
Derivatives not subject to master netting agreements455

455
   
Total derivatives13,566

13,566
   
Liabilities:      
Derivatives subject to master netting agreements13,124

13,124
(3,391)(5,292)4,441
Derivatives not subject to master netting agreements215

215
   
Total derivatives13,339

13,339
   
December 31, 2015      
Assets:      
Derivatives subject to master netting agreements$12,071
$
$12,071
$(94)$
$11,977
Derivatives not subject to master netting agreements700

700
   
Total derivatives12,771

12,771
   
Liabilities:      
Derivatives subject to master netting agreements12,299

12,299
(94)(10,927)1,278
Derivatives not subject to master netting agreements430

430
   
Total derivatives12,729

12,729
   


    Gross Amounts Not Offset in the Balance Sheet 
(In thousands)Gross Amount RecognizedGross Amounts Offset in the Balance SheetNet Amounts Presented in the Balance SheetFinancial Instruments Available for OffsetCollateral Received/PledgedNet Amount
December 31, 2019      
Assets:      
Derivatives subject to master netting agreements$105,147
$
$105,147
$(8,104)$(59,525)$37,518
Derivatives not subject to master netting agreements527

527
   
Total derivatives105,674

105,674
   
Liabilities:      
Derivatives subject to master netting agreements10,083

10,083
(8,104)(437)1,542
Derivatives not subject to master netting agreements136

136
   
Total derivatives10,219

10,219
   
December 31, 2018      
Assets:      
Derivatives subject to master netting agreements$40,613
$
$40,613
$(2,992)$(26,174)$11,447
Derivatives not subject to master netting agreements597

597
   
Total derivatives41,210

41,210
   
Liabilities:      
Derivatives subject to master netting agreements13,333

13,333
(2,992)(261)10,080
Derivatives not subject to master netting agreements88

88
   
Total derivatives13,421

13,421
   


18.
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20. Resale and Repurchase Agreements
The following table shows the extent to which assets and liabilities relating to securities purchased under agreements to resell (resale agreements) and securities sold under agreements to repurchase (repurchase agreements) have been offset in the consolidated balance sheets, in addition to the extent to which they could potentially be offset. Also shown is collateral received or pledged, which consists of marketable securities. The collateral amounts in the table are limited to the outstanding balances of the related asset or liability (after netting is applied); thus amounts of excess collateral are not shown. The agreements in the following table were transacted under master netting arrangements that contain a conditional right of offset, such as close-out netting, upon default.


Resale and repurchase agreements are agreements to purchase/sell securities subject to an obligation to resell/repurchase the same or similar securities. They are accounted for as collateralized financing transactions, not as sales and purchases of the securities portfolio. The securities collateral accepted or pledged in resale and repurchase agreements with other financial institutions also may be sold or re-pledged by the secured party, but is usually delivered to and held by third party trustees. The Company generally retains custody of securities pledged for repurchase agreements with customers.


The Company is party to several agreements commonly known as collateral swaps. These agreements involve the exchange of collateral under simultaneous repurchase and resale agreements with the same financial institution counterparty. These repurchase and resale agreements have the same principal amounts, inception dates, and maturity dates and have been offset against each
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other in the consolidated balance sheet, having metsheets, as permitted under the accounting requirements for this treatment.netting provisions of ASC 210-20-45. The collateral swaps totaled $550.0$200.0 million at both December 31, 20162019 and $450.0 million at December 31, 2015.2018. At December 31, 2016,2019, the Company had posted collateral of $567.5$204.3 million in marketable securities, consisting of agency mortgage-backed bonds, and treasuries, and had accepted $554.6$209.6 million in investment grade asset-backed, commercialagency mortgage-backed and corporate bonds.


    Gross Amounts Not Offset in the Balance Sheet 
(In thousands)Gross Amount RecognizedGross Amounts Offset in the Balance SheetNet Amounts Presented in the Balance SheetFinancial Instruments Available for OffsetSecurities Collateral Received/PledgedNet Amount
December 31, 2019      
Total resale agreements, subject to master netting arrangements$1,050,000
$(200,000)$850,000
$
$(850,000)$
Total repurchase agreements, subject to master netting arrangements2,030,737
(200,000)1,830,737

(1,830,737)
December 31, 2018      
Total resale agreements, subject to master netting arrangements$1,150,000
$(450,000)$700,000
$
$(700,000)$
Total repurchase agreements, subject to master netting arrangements2,393,219
(450,000)1,943,219

(1,943,219)


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    Gross Amounts Not Offset in the Balance Sheet 
(In thousands)Gross Amount RecognizedGross Amounts Offset in the Balance SheetNet Amounts Presented in the Balance SheetFinancial Instruments Available for OffsetSecurities Collateral Received/PledgedNet Amount
December 31, 2016      
Total resale agreements, subject to master netting arrangements$1,275,000
$(550,000)$725,000
$
$(725,000)$
Total repurchase agreements, subject to master netting arrangements2,221,065
(550,000)1,671,065

(1,671,065)
December 31, 2015      
Total resale agreements, subject to master netting arrangements$1,425,000
$(550,000)$875,000
$
$(875,000)$
Total repurchase agreements, subject to master netting arrangements1,956,582
(550,000)1,406,582

(1,406,582)


The table below shows the remaining contractual maturities of repurchase agreements outstanding at December 31, 20162019 and 2015,2018, in addition to the various types of marketable securities that have been pledged by the Company as collateral for these borrowings.
 Remaining Contractual Maturity of the Agreements 
(In thousands)Overnight and continuousUp to 90 daysGreater than 90 daysTotal
December 31, 2019    
Repurchase agreements, secured by:    
  U.S. government and federal agency obligations$526,283
$
$
$526,283
  Government-sponsored enterprise obligations32,575


32,575
  Agency mortgage-backed securities973,774
48,517
227,802
1,250,093
  Non-agency mortgage-backed securities71,399


71,399
  Asset-backed securities60,012
40,000

100,012
  Other debt securities50,375


50,375
   Total repurchase agreements, gross amount recognized$1,714,418
$88,517
$227,802
$2,030,737
December 31, 2018    
Repurchase agreements, secured by:    
  U.S. government and federal agency obligations$387,541
$150,000
$100,000
$637,541
  Government-sponsored enterprise obligations18,466


18,466
  Agency mortgage-backed securities882,744
31,774
213,752
1,128,270
  Non-agency mortgage-backed securities187,740


187,740
  Asset-backed securities322,680


322,680
  Other debt securities98,522


98,522
   Total repurchase agreements, gross amount recognized$1,897,693
$181,774
$313,752
$2,393,219

 Remaining Contractual Maturity of the Agreements 
(In thousands)Overnight and continuousUp to 90 daysGreater than 90 daysTotal
December 31, 2016    
Repurchase agreements, secured by:    
  U.S. government and federal agency obligations$294,600
$
$300,000
$594,600
  Government-sponsored enterprise obligations147,694

3,237
150,931
  Agency mortgage-backed securities693,851
24,380
252,473
970,704
  Asset-backed securities474,830
30,000

504,830
   Total repurchase agreements, gross amount recognized$1,610,975
$54,380
$555,710
$2,221,065
December 31, 2015    
Repurchase agreements, secured by:    
  U.S. government and federal agency obligations$210,346
$
$300,000
$510,346
  Government-sponsored enterprise obligations356,970

24,096
381,066
  Agency mortgage-backed securities579,974
2,292
225,904
808,170
  Asset-backed securities212,000
45,000

257,000
   Total repurchase agreements, gross amount recognized$1,359,290
$47,292
$550,000
$1,956,582


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19.21. Commitments, Contingencies and Guarantees
The Company leases certain premises and equipment, all of which were classified as operating leases. The rent expense under such arrangements amounted to $7.1 million, $6.8 million and $6.7 million in 2016, 2015 and 2014, respectively. A summary of minimum lease commitments follows:
(In thousands)Type of Property 
Year Ended December 31Real PropertyEquipmentTotal
2017$5,411
$85
$5,496
20184,447
77
4,524
20193,186
53
3,239
20202,191
20
2,211
20211,529
14
1,543
After11,373

11,373
Total minimum lease payments  $28,386

All leases expire prior to 2052. It is expected that in the normal course of business, leases that expire will be renewed or replaced by leases on other properties; thus, the future minimum lease commitments are not expected to be less than the amounts shown for 2017.

The Company engages in various transactions and commitments with off-balance sheet risk in the normal course of business to meet customer financing needs. The Company uses the same credit policies in making the commitments and conditional obligations described below as it does for on-balance sheet instruments. The following table summarizes these commitments at December 31:
(In thousands)20192018
Commitments to extend credit:  
Credit card$5,063,166
$5,328,502
Other6,123,264
5,840,967
Standby letters of credit, net of participations377,338
353,905
Commercial letters of credit7,050
13,774

(In thousands)20162015
Commitments to extend credit:  
Credit card$4,932,955
$4,705,715
Other5,508,686
5,249,368
Standby letters of credit, net of participations391,899
311,844
Commercial letters of credit2,962
4,935


Commitments to extend credit are legally binding agreements to lend to a borrower providing there are no violations of any conditions established in the contract. As many of the commitments are expected to expire without being drawn upon, the total commitment does not necessarily represent future cash requirements. Refer to Note 2 on Loans and Allowance for Loan Losses for further discussion.


Commercial letters of credit act as a means of ensuring payment to a seller upon shipment of goods to a buyer. The majority of commercial letters of credit issued are used to settle payments in international trade. Typically, letters of credit require presentation of documents which describe the commercial transaction, evidence shipment, and transfer title.


The Company, as a provider of financial services, routinely issues financial guarantees in the form of financial and performance standby letters of credit. Standby letters of credit are contingent commitments issued by the Company generally to guarantee the payment or performance obligation of a customer to a third party. While these represent a potential outlay by the Company, a significant amount of the commitments may expire without being drawn upon. The Company has recourse against the customer for any amount it is required to pay to a third party under a standby letter of credit. The letters of credit are subject to the same credit policies, underwriting standards and approval process as loans made by the Company. Most of the standby letters of credit are secured, and in the event of nonperformance by the customer, the Company has rights to the underlying collateral, which could include commercial real estate, physical plant and property, inventory, receivables, cash and marketable securities.

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At December 31, 2016,2019, the Company had recorded a liability in the amount of $2.9$2.6 million, representing the carrying value of the guarantee obligations associated with the standby letters of credit. This amount will be accreted into income over the remaining life of the respective commitments. Commitments outstanding under these letters of credit, which represent the maximum potential future payments guaranteed by the Company, were $391.9$377.3 million at December 31, 2016.2019.


The Company regularly purchases various state tax credits arising from third-party property redevelopment. These credits are either resold to third parties or retained for use by the Company. During 2016,2019, purchases and sales of tax credits amounted to
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$45.4 $90.6 million and $25.5$84.9 million, respectively. At December 31, 2016,2019, the Company had outstanding purchase commitments totaling $98.0$160.9 million that it expects to fund in 2017.2020.


The Company periodically enters into risk participation agreements (RPAs) as a guarantor to other financial institutions, in order to mitigate those institutions’ credit risk associated with interest rate swaps with third parties. The RPA stipulates that, in the event of default by the third party on the interest rate swap, the Company will reimburse a portion of the loss borne by the financial institution. These interest rate swaps are normally collateralized (generally with real property, inventories and equipment) by the third party, which limits the credit risk associated with the Company’s RPAs. The third parties usually have other borrowing relationships with the Company. The Company monitors overall borrower collateral, and at December 31, 2016,2019, believes sufficient collateral is available to cover potential swap losses. The RPAs are carried at fair value throughout their term, with all changes in fair value, including those due to a change in the third party’s creditworthiness, recorded in current earnings. The terms of the RPAs, which correspond to the terms of the underlying swaps, range from 43 to 11 years. At December 31, 2016,2019, the fair value of the Company's guarantee liability RPAs was $156$230 thousand, and the notional amount of the underlying swaps was $81.2$208.9 million. The maximum potential future payment guaranteed by the Company cannot be readily estimated and is dependent upon the fair value of the interest rate swaps at the time of default.

On August 15, 2014, a customer filed a class action complaint against the Bank in the Circuit Court, Jackson County, Missouri. The case is Cassandra Warren, et al v. Commerce Bank (Case No. 1416-CV19197). In the case, the customer alleges violation of the Missouri usury statute in connection with the Bank charging overdraft fees in connection with point-of-sale/debit and automated-teller machine cards. The class was certified and consists of Missouri customers of the Bank who may have been similarly affected. The case has been stayed pending the final outcome of a similar case in which a ruling has been made in favor of the bank defendant. The Company believes that the stay will remain in effect until any appeals in the similar case have run their course. The Company believes the Warren complaint lacks merit and will defend itself vigorously. The amount of any ultimate exposure cannot be determined with certainty at this time.

The Company is in ongoing discussions with the U.S. Department of Labor concerning an investigation involving ERISA regulations related to a managed trust account. Currently, no assurances can be given as to the timing for the resolution of the investigation or its outcome, including any ultimate liability.


The Company has various other lawsuitslegal proceedings pending at December 31, 2016,2019, arising in the normal course of business. While some matters pending against the Company specify damages claimed by plaintiffs, others do not seek a specified amount of damages or are at very early stages of the legal process. The Company records a loss accrual for all legal and regulatory matters for which it deems a loss is probable and can be reasonably estimated. Some legal matters, which are atin the early stages, in the legal process, have not yet progressed to the point where a loss amount can be determined to be probable and estimable.


20.22. Related Parties
The Company’s Chief Executive Officer, its ViceExecutive Chairman, and its Presidentformer Vice Chairman are directors of Tower Properties Company (Tower) and, together with members of their immediate families, beneficially own approximately 67% of the outstanding stock of Tower. At December 31, 2016,2019, Tower owned 257,759211,996 shares of Company stock. Tower is primarily engaged in the business of owning, developing, leasing and managing real property.


Payments from the Company and its affiliates to Tower are summarized below. These payments, with the exception of dividend payments, relate to property management services, including construction oversight, on three Company-owned office buildings and related parking garages in downtown Kansas City.
(In thousands)201920182017
Leasing agent fees$154
$133
$32
Operation of parking garages118
95
82
Building management fees2,001
1,935
1,954
Property construction management fees250
136
146
Dividends paid on Company stock held by Tower210
181
232
Total$2,733
$2,480
$2,446

(In thousands)201620152014
Leasing agent fees$101
$66
$502
Operation of parking garages184
75
86
Building management fees1,832
1,850
1,824
Property construction management fees147
322
335
Dividends paid on Company stock held by Tower221
210
200
Total$2,485
$2,523
$2,947


Tower has a $13.5 million line of credit with the Bank which is subject to normal credit terms and has a variable interest rate. The line of credit is collateralized by Company stock and real estate property.based on collateral value had a maximum borrowing amount of approximately $11.5 million at December 31, 2019. There were 0 borrowings under this line during 2019, and 0 balance outstanding at December 31, 2019. There were no borrowings outstanding under this line during 2016. The2018, and the maximum borrowings outstanding during 2015 and 20142017 were $1.3 million and $3.0 million, respectively, and there$5.2 million. There was no balance outstanding at December 31, 2015. There was a balance of $1.3 million outstanding at December 31,
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2014.2018 or 2017. Interest paid on these borrowings during the last three years was not significant. Letters of credit may be collateralized under this line of credit; however, there were no letters of credit outstanding during 2016, 20152019, 2018 or 2014,2017, and thus, no fees were received during these periods. From time to time, the Bank extends additional credit to Tower for construction and development projects. No construction loans were outstanding during 2016, 20152019, 2018 and 2014.2017.


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Tower leases office space in the Kansas City bank headquarters building owned by the Company. Rent paid to the Company totaled $72$75 thousand in 2016 and $692019, $74 thousand in both 20152018, and 2014,$74 thousand in 2017, at $15.67, $15.42$17.00, $16.69 and $15.17$15.75 per square foot, respectively.


Directors of the Company and their beneficial interests have deposit accounts with the Bank and may be provided with cash management and other banking services, including loans, in the ordinary course of business. Such loans were made on substantially the same terms, including interest rates and collateral, as those prevailing at the time for comparable transactions with other unrelated persons and did not involve more than the normal risk of collectability.


As discussed in Note 1921 on Commitments, Contingencies and Guarantees, the Company regularly purchases various state tax credits arising from third-party property redevelopment and resells the credits to third parties.  During 2016,2019, the Company sold state tax credits to its Executive Chairman, its former Vice Chairman, its Chief Executive Officer, his father (a former Chief Executive Officer), its Vice Chairman, and its President,Chief Credit Officer in the amount of $549$865 thousand, $191$663 thousand, $244$166 thousand, and $72$83 thousand, respectively, for personal tax planning. During 2015,2018, the Company sold state tax credits to its Chief Executive Officer, his father,Chairman, its former Vice Chairman, and its President,Chief Executive Officer in the amount of $478$831 thousand, $40 thousand, $372$759 thousand, and $65$119 thousand, respectively. During 2014,2017, the Company sold state tax credits to its Chief Executive Officer,Chairman, its former Vice Chairman, and its PresidentChief Executive Officer in the amount of $396$694 thousand, $155$598 thousand, and $60$67 thousand, respectively. The terms of the sales and the amounts paid were the same as the terms and amounts paid for similar tax credits by persons not related to the Company.
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21.23. Parent Company Condensed Financial Statements

Following are the condensed financial statements of Commerce Bancshares, Inc. (Parent only) for the periods indicated:
Condensed Balance Sheets  
 December 31
(In thousands)20192018
Assets  
Investment in consolidated subsidiaries:  
Bank$2,687,692
$2,587,489
Non-banks71,290
67,538
Cash301,913
207,462
Investment securities:  
Available for sale debt1,399
2,576
Equity2,969
3,191
Note receivable due from bank subsidiary50,000
50,000
Advances to subsidiaries, net of borrowings26,097
19,867
Income tax benefits9,973
8,590
Other assets23,528
23,734
Total assets$3,174,861
$2,970,447
Liabilities and stockholders’ equity  
Pension obligation$13,028
$12,645
Other liabilities27,149
26,504
Total liabilities40,177
39,149
Stockholders’ equity3,134,684
2,931,298
Total liabilities and stockholders’ equity$3,174,861
$2,970,447

Condensed Balance Sheets  
 December 31
(In thousands)20162015
Assets  
Investment in consolidated subsidiaries:  
Banks$2,246,060
$2,147,284
Non-banks51,816
50,223
Cash51
53
Securities purchased under agreements to resell155,775
104,440
Investment securities:  
Available for sale58,051
52,076
Non-marketable718
1,787
Advances to subsidiaries, net of borrowings5,053
18,560
Income tax benefits524
8,444
Other assets17,716
17,246
Total assets$2,535,764
$2,400,113
Liabilities and stockholders’ equity  
Pension obligation$17,158
$18,237
Other liabilities22,823
19,886
Total liabilities39,981
38,123
Stockholders’ equity2,495,783
2,361,990
Total liabilities and stockholders’ equity$2,535,764
$2,400,113


Condensed Statements of Income   
 For the Years Ended December 31
(In thousands)201920182017
Income   
Dividends received from consolidated bank subsidiary$500,000
$200,000
$160,002
Earnings of consolidated subsidiaries, net of dividends(79,641)233,785
147,678
Interest and dividends on investment securities1,698
10,698
2,099
Management fees charged to subsidiaries36,776
37,688
30,431
Investment securities gains (losses)3,572
(4,581)41,717
Net interest income on advances and note to subsidiaries1,208
1,299
514
Other4,700
2,390
3,346
Total income468,313
481,279
385,787
Expense   
Salaries and employee benefits32,882
33,588
33,714
Professional fees2,050
2,383
2,036
Data processing fees paid to affiliates3,142
3,341
3,512
Community service87
152
32,093
Other13,019
10,729
10,671
Total expense51,180
50,193
82,026
Income tax benefit(4,098)(2,456)(15,622)
Net income$421,231
$433,542
$319,383
Condensed Statements of Income   
 For the Years Ended December 31
(In thousands)201620152014
Income   
Dividends received from consolidated subsidiaries:   
Banks$160,002
$160,001
$200,001
Non-banks

34,000
Earnings of consolidated subsidiaries, net of dividends118,704
106,636
32,493
Interest and dividends on investment securities2,364
2,272
2,501
Management fees charged subsidiaries30,965
25,713
25,806
Investment securities gains1,880

204
Other2,720
1,422
2,176
Total income316,635
296,044
297,181
Expense   
Salaries and employee benefits29,116
22,167
26,030
Professional fees1,951
1,833
2,363
Data processing fees paid to affiliates3,226
3,186
3,030
Other11,448
9,265
10,578
Total expense45,741
36,451
42,001
Income tax benefit(4,497)(4,137)(6,574)
Net income$275,391
$263,730
$261,754

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Condensed Statements of Cash Flows   
 For the Years Ended December 31
(In thousands)
201920182017
Operating Activities   
Net income$421,231
$433,542
$319,383
Adjustments to reconcile net income to net cash provided by operating activities:   
Earnings of consolidated subsidiaries, net of dividends79,641
(233,785)(147,678)
Other adjustments, net2,491
2,505
(11,268)
Net cash provided by operating activities503,363
202,262
160,437
Investing Activities   
Decrease in securities purchased under agreements to resell

155,775
(Increase) decrease in investment in subsidiaries, net(12)
11
Proceeds from sales of investment securities3,856
41,638
11,006
Proceeds from maturities/pay downs of investment securities1,150
1,988
2,295
Purchases of investment securities(63)(125)
Note receivable due from bank subsidiary

(50,000)
Increase in advances to subsidiaries, net(6,230)(5,296)(9,518)
Net purchases of building improvements and equipment(235)(133)(52)
Net cash provided by (used in) investing activities(1,534)38,072
109,517
Financing Activities   
Purchases of treasury stock(134,904)(75,231)(17,771)
Accelerated share repurchase agreements(150,000)

Issuance of stock under equity compensation plans(8)(10)(8)
Cash dividends paid on common stock(113,466)(100,238)(91,619)
Cash dividends paid on preferred stock(9,000)(9,000)(9,000)
Net cash used in financing activities(407,378)(184,479)(118,398)
Increase in cash94,451
55,855
151,556
Cash at beginning of year207,462
151,607
51
Cash at end of year$301,913
$207,462
$151,607
Income tax receipts, net$(2,337)$(1,965)$(8,991)

Condensed Statements of Cash Flows   
 For the Years Ended December 31
(In thousands)
201620152014
Operating Activities   
Net income$275,391
$263,730
$261,754
Adjustments to reconcile net income to net cash provided by operating activities:   
Earnings of consolidated subsidiaries, net of dividends(118,704)(106,636)(32,493)
Other adjustments, net6,151
(3,284)5,412
Net cash provided by operating activities162,838
153,810
234,673
Investing Activities   
(Increase) decrease in securities purchased under agreements to resell(51,335)57,210
(19,000)
(Increase) decrease in investment in subsidiaries, net4
(6)357
Proceeds from sales of investment securities2,949

157
Proceeds from maturities/pay downs of investment securities4,105
3,516
5,852
Purchases of investment securities
(2,500)
(Increase) decrease in advances to subsidiaries, net13,507
1,171
(17,959)
Net purchases of building improvements and equipment(3)(113)(98)
Net cash provided by (used in) investing activities(30,773)59,278
(30,691)
Financing Activities   
Proceeds from issuance of preferred stock

144,784
Purchases of treasury stock(39,381)(23,176)(70,974)
Accelerated share repurchase agreements
(100,000)(200,000)
Issuance of stock under equity compensation plans(6)1,914
8,652
Excess tax benefit related to equity compensation plans3,390
2,132
1,850
Cash dividends paid on common stock(87,070)(84,961)(84,241)
Cash dividends paid on preferred stock(9,000)(9,000)(4,050)
Net cash used in financing activities(132,067)(213,091)(203,979)
Increase (decrease) in cash(2)(3)3
Cash at beginning of year53
56
53
Cash at end of year$51
$53
$56
Income tax payments (receipts), net$(8,958)$1,278
$(8,209)


Dividends paid by the Parent to its shareholders were substantially provided from Bank dividends. The Bank may distribute common dividends without prior regulatory approval, provided that the dividends do not exceed the sum of net income for the current year and retained net income for the preceding two years, subject to maintenance of minimum capital requirements. The Parent charges fees to its subsidiaries for management services provided, which are allocated to the subsidiaries based primarily on total average assets. The Parent makes cash advances to its private equity subsidiaries for general short-term cash flow purposes. Advances may be made to the Parent by its subsidiary bank holding company for temporary investment of idle funds. Interest on such advances is based on market rates.


In 2017, the Bank borrowed $50.0 million from the Parent as part of its strategy to manage FDIC insurance premiums. The note has a rolling 13 month maturity, and the interest rate is a variable rate equal to the one year treasury rate.

For the past several years, the Parent has maintained a $20.0 million line of credit for general corporate purposes with the Bank. The line of credit is secured by investment securities. The Parent has not borrowed under this line during the past three years.


At December 31, 2016,2019, the fair value of available for salethe investment securities held by the Parent consisted of investments of $51.1$2.8 million in common and preferred stock with readily determinable fair values, $188 thousand in equity securities that do not have readily determinable fair values, and $6.9$1.4 million in non-agency mortgage-backed securities. The Parent’s unrealized net gain in fair value on its investments was $45.8 million at December 31, 2016. The corresponding net


Table of tax unrealized gain included in stockholders’ equity was $28.4 million. Also included in stockholders’ equity was an unrealized net of tax gain in fair value of investment securities held by subsidiaries, which amounted to $1.9 million at December 31, 2016.




Item 9.CHANGES IN AND DISAGREEMENTS WITH ACCOUNTANTS ON ACCOUNTING AND FINANCIAL DISCLOSURE
There were no changes in or disagreements with accountants on accounting and financial disclosure.


Item 9a.CONTROLS AND PROCEDURES
Conclusion Regarding the Effectiveness of Disclosure Controls and Procedures
Under the supervision and with the participation of our management, including our principal executive officer and principal financial officer, we conducted an evaluation of our disclosure controls and procedures, as such term is defined in Rules 13a-15(e) and 15d-15(e) under the Securities Exchange Act of 1934. Based on this evaluation, our principal executive officer and our principal financial officer concluded that our disclosure controls and procedures were effective as of the end of the period covered by this annual report.


Management’s Report on Internal Control Over Financial Reporting
Our management is responsible for establishing and maintaining adequate internal control over financial reporting, as such term is defined in Exchange Act Rules 13a-15(f) and 15d-15(f). Under the supervision and with the participation of our management, including our principal executive officer and principal financial officer, we conducted an evaluation of the effectiveness of our internal control over financial reporting based on the framework in Internal Control — Integrated Framework (2013) issued by the Committee of Sponsoring Organizations of the Treadway Commission. Based on our evaluation under the framework in Internal Control — Integrated Framework (2013), our management concluded that our internal control over financial reporting was effective as of December 31, 2016.2019.


The Company’s internal control over financial reporting as of December 31, 20162019 has been audited by KPMG LLP, an independent registered public accounting firm, as stated in their report which follows.


Changes in Internal Control Over Financial Reporting
 No change in the Company’sCompany��s internal control over financial reporting occurred that has materially affected, or is reasonably likely to materially affect, such controls during the last quarter of the period covered by this report.




REPORT OF INDEPENDENT REGISTERED PUBLIC ACCOUNTING FIRMReport of Independent Registered Public Accounting Firm


TheTo the Shareholders and Board of Directors and Stockholders
Commerce Bancshares, Inc.:


Opinion on Internal Control Over Financial Reporting
We have audited Commerce Bancshares, Inc.'s and subsidiaries (the Company) internal control over financial reporting as of December 31, 2016,2019, based on criteria established in Internal Control - Integrated Framework (2013) issued by the Committee of Sponsoring Organizations of the Treadway Commission (COSO). Commission. In our opinion, the Company maintained, in all material respects, effective internal control over financial reporting as of December 31, 2019, based on criteria established in Internal Control - Integrated Framework (2013) issued by the Committee of Sponsoring Organizations of the Treadway Commission.

We also have audited, in accordance with the standards of the Public Company Accounting Oversight Board (United States) (PCAOB), the consolidated balance sheets of the Company as of December 31, 2019 and 2018, the related consolidated statements of income, comprehensive income, cash flows, and changes in equity for each of the years in the three-year period ended December 31, 2019, and the related notes (collectively, the consolidated financial statements), and our report dated February 25, 2020 expressed an unqualified opinion on those consolidated financial statements.

Basis for Opinion
The Company'sCompany’s management is responsible for maintaining effective internal control over financial reporting and for its assessment of the effectiveness of internal control over financial reporting, included in the accompanying Management’s Report on Internal Control Overover Financial Reporting. Our responsibility is to express an opinion on the Company’s internal control over financial reporting based on our audit.

We are a public accounting firm registered with the PCAOB and are required to be independent with respect to the Company in accordance with the U.S. federal securities laws and the applicable rules and regulations of the Securities and Exchange Commission and the PCAOB.
We conducted our audit in accordance with the standards of the Public Company Accounting Oversight Board (United States).PCAOB. Those standards require that we plan and perform the audit to obtain reasonable assurance about whether effective internal control over financial reporting was maintained in all material respects. Our audit of internal control over financial reporting included obtaining an understanding of internal control over financial reporting, assessing the risk that a material weakness exists, and testing and evaluating the design and operating effectiveness of internal control based on the assessed risk. Our audit also included performing such other procedures as we considered necessary in the circumstances. We believe that our audit provides a reasonable basis for our opinion.


Definition and Limitations of Internal Control Over Financial Reporting
A company'scompany’s internal control over financial reporting is a process designed to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles. A company'scompany’s internal control over financial reporting includes those policies and procedures that (1) pertain to the maintenance of records that, in reasonable detail, accurately and fairly reflect the transactions and dispositions of the assets of the company; (2) provide reasonable assurance that transactions are recorded as necessary to permit preparation of financial statements in accordance with generally accepted accounting principles, and that receipts and expenditures of the company are being made only in accordance with authorizations of management and directors of the company; and (3) provide reasonable assurance regarding prevention or timely detection of unauthorized acquisition, use, or disposition of the company’s assets that could have a material effect on the financial statements.


Because of its inherent limitations, internal control over financial reporting may not prevent or detect misstatements. Also, projections of any evaluation of effectiveness to future periods are subject to the risk that controls may become inadequate because of changes in conditions, or that the degree of compliance with the policies or procedures may deteriorate.

In our opinion, Commerce Bancshares, Inc. maintained, in all material respects, effective internal control over financial reporting as of December 31, 2016, based on criteria established in Internal Control ‑ Integrated Framework (2013) issued by the Committee of Sponsoring Organizations of the Treadway Commission.

We also have audited, in accordance with the standards of the Public Company Accounting Oversight Board (United States), the consolidated balance sheets of the Company as of December 31, 2016 and 2015, and the related consolidated statements of income, comprehensive income, cash flows, and changes in equity for each of the years in the three-year period ended December 31, 2016, and our report dated February 23, 2017 expressed an unqualified opinion on those consolidated financial statements.
                        
kpmga01a01a05.gif
Kansas City, Missouri
February 23, 201725, 2020


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Item 9b.OTHER INFORMATION
None


PART III


Item 10.DIRECTORS, EXECUTIVE OFFICERS AND CORPORATE GOVERNANCE
The information required by Items 401, 405 and 407(c)(3), (d)(4) and (d)(5) of Regulation S-K regarding executive officers, directors, and corporate governance is included at the end of Part I of this Form 10-K under the caption “Executive Officers of“Information about the Registrant”Company's Executive Officers” and under the captions “Proposal One - Election of the 20202023 Class of Directors”, “Section“Delinquent Section 16(a) Beneficial Ownership Reporting Compliance”Reports”, “Audit and Risk Committee Report”, “Committees of the Board - Audit CommitteeBoard" and Committee on Governance/Directors”"Shareholder Proposals and Nominations" in the definitive proxy statement, which is incorporated herein by reference.


The Company’s senior financial officer code of ethics for the chief executive officer and senior financial officers of the Company, including the chief financial officer, principal accounting officer or controller, or persons performing similar functions, is available at www.commercebank.com. Amendments to, and waivers of, the code of ethics are posted on this Web site.


Item 11.EXECUTIVE COMPENSATION
The information required by Items 402 and 407(e)(4) and (e)(5) of Regulation S-K regarding executive compensation is included under the captions “Compensation Discussion and Analysis”, “Executive Compensation”, “Director Compensation”, “Compensation and Human Resources Committee Report”, and “Compensation and Human Resources Committee Interlocks and Insider Participation” in the definitive proxy statement, which is incorporated herein by reference.


Item 12.SECURITY OWNERSHIP OF CERTAIN BENEFICIAL OWNERS AND MANAGEMENT AND RELATED STOCKHOLDER MATTERS
The information required by Items 201(d) and 403 of Regulation S-K is included under the captions “Equity Compensation Plan Information” and “Security Ownership of Certain Beneficial Owners and Management” in the definitive proxy statement, which is incorporated herein by reference.


Item 13.CERTAIN RELATIONSHIPS AND RELATED TRANSACTIONS, AND DIRECTOR INDEPENDENCE
The information required by Items 404 and 407(a) of Regulation S-K is covered under the captions “Proposal One - Election of the 20202023 Class of Directors” and “Corporate Governance” in the definitive proxy statement, which is incorporated herein by reference.


Item 14.PRINCIPAL ACCOUNTING FEES AND SERVICES
The information required by Item 9(e) of Schedule 14A is included under the captions “Pre-approval of Services by the External Auditor” and “Fees Paid to KPMG LLP” in the definitive proxy statement, which is incorporated herein by reference.


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PART IV


Item 15.EXHIBITS AND FINANCIAL STATEMENT SCHEDULES


 (a) The following documents are filed as a part of this report:
    Page
  (1)Financial Statements: 
   
   
   
   
   
   
  (2)Financial Statement Schedules: 
   All schedules are omitted as such information is inapplicable or is included in the financial statements. 
     
 (b) The exhibits filed as part of this report and exhibits incorporated herein by reference to other documents are listed in the Index to Exhibits (pages E-1 through E-2).below.


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SIGNATURES

Pursuant to the requirements of Section 13 or 15(d) of the Securities Exchange Act of 1934, the Registrant has duly caused this report to be signed on its behalf by the undersigned thereunto duly authorized this 23rd day of February 2017.

COMMERCE BANCSHARES, INC.
By:
/s/ THOMAS J. NOACK
Thomas J. Noack
Vice President and Secretary
Pursuant to the requirements of the Securities Exchange Act of 1934, this report has been signed below by the following persons on behalf of the Registrant and in the capacities indicated on the 23rd day of February 2017.

By:
/s/ CHARLES G. KIM
Charles G. Kim
Chief Financial Officer
By:
/s/ JEFFERY D. ABERDEEN
Jeffery D. Aberdeen
Controller
(Chief Accounting Officer)
David W. Kemper
(Chief Executive Officer)
Terry D. Bassham
John R. Capps
Earl H. Devanny, III
W. Thomas Grant, II
James B. Hebenstreit
John W. KemperA majority of the Board of Directors*
Jonathan M. Kemper
Benjamin F. Rassieur, III
Todd R. Schnuck
Andrew C. Taylor
Kimberly G. Walker
____________
*David W. Kemper, Director and Chief Executive Officer, and the other Directors of Registrant listed, executed a power of attorney authorizing Thomas J. Noack, their attorney-in-fact, to sign this report on their behalf.

By:
/s/ THOMAS J. NOACK
Thomas J. Noack
Attorney-in-Fact
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INDEX TO EXHIBITS


3 —Articles of Incorporation and By-Laws:
  
 (a)
  
 (b) Restated
  
4 — Instruments defining the rights of security holders, including indentures:
  
 (a)(1) Pursuant to paragraph (b)(4)(iii) of Item 601 Regulation S-K, Registrant will furnish to the Commission upon request copies of long-term debt instruments.
  
10 — Material Contracts (Each of the following is a management contract or compensatory plan arrangement):
  
 (a)
  
 (b)
  
 (c)
  
 (d)(1)
  
 (d)(2)
  
 (e)
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 (f)
  
 (g)
  
 (h)
(10) Commerce Bancshares, Inc. Stock Appreciation Rights Agreement and Commerce Bancshares, Inc. Restricted Stock Award Agreement, pursuant to the 2005 Equity Incentive Plan, were filed in current report on Form 8-K (Commission file number 0-2989) dated February 23, 2006, and the same are hereby incorporated by reference.
  
 (i)
(11) Commerce Bancshares, Inc. Stock Appreciation Rights Agreement and , Commerce Bancshares, Inc. Restricted Stock Award Agreements for Executive Officers, and Commerce Bancshares, Inc. Restricted Stock Award Agreements for Employees other than Executive Officers, pursuant to the 2005 Equity Incentive Plan, were filed in quarterly report on Form 10-Q (Commission file number 0-2989) dated May 6, 2013, and the same are hereby incorporated by reference.
  
 (j)
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 (k)
  
 (l)
 
 
 
 
 
 
101 — Interactive data files pursuant to Rule 405 of Regulation S-T: (i) the Consolidated Balance Sheets, (ii) the Consolidated Statements of Income, (iii) the Consolidated Statements of Comprehensive Income, (iv) the Consolidated Statements of Changes in Equity, (v) the Consolidated Statements of Cash Flows and (vi) the Notes to Consolidated Financial Statements, tagged as blocks of text and in detaildetail. The instance document does not appear in the interactive data file because its XBRL tags are embedded within the inline XBRL document.
 
104 — Cover Page Interactive Data File (formatted as Inline XBRL and contained in Exhibit 101)
 



Item 16.FORM 10-K SUMMARY
None.



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SIGNATURES

Pursuant to the requirements of Section 13 or 15(d) of the Securities Exchange Act of 1934, the Registrant has duly caused this report to be signed on its behalf by the undersigned thereunto duly authorized this 25th day of February 2020.

COMMERCE BANCSHARES, INC.
By:
/s/ THOMAS J. NOACK
Thomas J. Noack
Senior Vice President & Secretary
        

Pursuant to the requirements of the Securities Exchange Act of 1934, this report has been signed below by the following persons on behalf of the Registrant and in the capacities indicated on the 25th day of February 2020.

E-2
By:
/s/ JOHN W. KEMPER
John W. Kemper
Chief Executive Officer
By:
/s/ CHARLES G. KIM
Charles G. Kim
Chief Financial Officer
By:
/s/ PAUL A. STEINER
Paul A. Steiner
Controller
(Chief Accounting Officer)
bracketsymbola05.jpg
David W. Kemper
Terry D. Bassham
John R. Capps
Earl H. Devanny, III
W. Thomas Grant, II
Karen L. Daniel
John W. KemperAll the Directors on the Board of Directors*
Jonathan M. Kemper
Benjamin F. Rassieur, III
Todd R. Schnuck
Andrew C. Taylor
Kimberly G. Walker
____________
*The Directors of Registrant listed executed a power of attorney authorizing Thomas J. Noack, their attorney-in-fact, to sign this report on their behalf.

By:
/s/ THOMAS J. NOACK
Thomas J. Noack
Attorney-in-Fact

131