UNITED STATES
SECURITIES AND EXCHANGE COMMISSION
Washington, D.C. 20549
FORM 10-K

ANNUAL REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934

For the fiscal year ended December 31, 20192020
or
TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934
For the transition period from ��to
Commission file number File No. 001-35134

LEVEL 3 PARENT, LLC
(Exact name of registrant as specified in its charter)
Delaware47-0210602
(State of Incorporation)(I.R.S. Employer
Identification No.)
1025 Eldorado Blvd.,
Broomfield, CO80021-8869
(Address of principal executive offices)(Zip Code)
(720) 888-1000
(Registrant’s telephone number,
including area code)
Securities registered pursuant to Section 12(b) of the Act:
Title of Each ClassTrading Symbol(s)Name of Each Exchange on Which Registered
Delaware47-0210602
(State of Incorporation)(I.R.S. Employer
Identification No.)
1025 Eldorado Blvd.,Broomfield,CO80021-8869
(Address of principal executive offices)(Zip Code)

(720) 888-1000
(Registrant’s telephone number, including area code)

THE REGISTRANT, A WHOLLY OWNED SUBSIDIARY OF LUMEN TECHNOLOGIES, INC. (FORMERLY NAMED CENTURYLINK, INC.), MEETS THE CONDITIONS SET FORTH IN GENERAL INSTRUCTIONS I(1) (a) AND (b) OF FORM 10-K AND IS THEREFORE FILING THIS FORM WITH REDUCED DISCLOSURE PURSUANT TO GENERAL INSTRUCTION I(2).

Indicate by check mark if the registrant is a well-known seasoned issuer, as defined in Rule 405 of the Securities Act. Yes   No 
Indicate by check mark if the registrant is not required to file reports pursuant to Section 13 or Section 15(d) of the Act. Yes   No 
Indicate by check mark whether the registrant: (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports) and (2) has been subject to such filing requirements for the past 90 days. Yes  No 
Indicate by check mark whether the registrant has submitted electronically and posted on its corporate website, if any, every Interactive Data File required to be submitted and posted pursuant to Rule 405 of Regulation S-T during the preceding 12 months (or for such shorter period that the registrant was required to submit and post such files). Yes No 
Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, smaller reporting company or an emerging growth company. See the definitions of "large accelerated filer," "accelerated filer", "smaller reporting company," and “emerging growth company” in Rule 12b-2 of the Exchange Act.
Large accelerated filerAccelerated filerNon-accelerated filerSmaller reporting company
Large accelerated filerAccelerated filer
Non-accelerated filerSmaller reporting company
Emerging growth company
If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act.

If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act. ☐

Indicate by check mark whether the registrant has filed a report on and attestation to its management's assessment of the effectiveness of its internal control over financial reporting under Section 404(b) of the Sarbanes-Oxley Act (15 U.S.C. 7262(b)) by the registered public accounting firm that prepared or issued its audit report

Indicate by check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the Exchange Act). YesNo

All of the limited liability company interest in the registrant is held by an affiliate of the registrant. NaNneNaN of the interest is publicly traded.

DOCUMENTS INCORPORATED BY REFERENCE: None.







TABLE OF CONTENTS

 


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Effective November 1, 2017, Level 3 Communications, Inc. became a wholly owned subsidiary of CenturyLink, Inc. Upon completion of the acquisition, Level 3 Communications, Inc.’s name changed to Level 3 Parent, LLC. Unless the context requires otherwise, references in this report to “Level 3 Communications, Inc.,” "Level 3," “we,” “us,” "its," the "Company" and "our" refer to Level 3 Parent, LLC and its predecessor Level 3 Communications, Inc., and their respective consolidated subsidiaries.

Part I

Special Note Regarding Controlling Member

On September 14, 2020, our controlling member, CenturyLink, Inc. commenced operating under the brand name "Lumen" and on January 22, 2021, officially changed its legal name to "Lumen Technologies, Inc.". As a result, CenturyLink, Inc. is now named “Lumen Technologies, Inc.”, and sometimes referred to herein as "Lumen Technologies" or “Lumen”.

Special Note Regarding Forward-Looking Statements

This report and other documents filed by us under the federal securities law include, and future oral or written statements or press releases by us and our management may include, forward-looking statements about our business, financial condition, operating results andor prospects. These "forward-looking" statements are defined by, and are subject to the "safe harbor" protections under, the federal securities laws. These statements include, among others:

statements regarding how the health and economic challenges raised by the COVID-19 pandemic may impact our business, operations, cash flows or financial position;

forecasts of our anticipated future results of operations, cash flows or financial position;

statements concerning the anticipated impact of our transactions, investments, product development, transformation projects and other initiatives, including synergies or costs associated with these initiatives;

statements about our liquidity, profitability, profit margins, tax position, tax assets, tax rates, asset values, contingent liabilities, growth opportunities, and growth rates, acquisition and divestiture opportunities, business prospects, regulatory and competitive outlook, market share, product capabilities, investment and expenditure plans, business strategies, debtdistribution and securities repurchase plans, leverage, capital allocation plans, financing alternatives and sources, and pricing plans; and

other similar statements of our expectations, beliefs, future plans and strategies, anticipated developments and other matters that are not historical facts, many of which are highlighted by words such as “may,” “will,” “would,” “could,” “should,” “plan,” “believes,” “expects,” “anticipates,” “estimates,” “projects,” “intends,” “likely,” “seeks,” “hopes,” or variations or similar expressions with respect to the future.

These forward-looking statements are based upon our judgment and assumptions as of the date such statements are made concerning future developments and events, many of which are beyond our control. These forward-looking statements, and the assumptions upon which they are based, (i) are not guarantees of future results, (ii) are inherently speculative and (iii) are subject to a number of risks and uncertainties. Actual events and results may differ materially from those anticipated, estimated, projected or implied by us in those statements if one or more of these risks or uncertainties materialize, or if our underlying assumptions prove incorrect. All of our forward-looking statements are qualified in their entirety by reference to our discussion of factors that could cause our actual results to differ materially from those anticipated, estimated, projected or implied by us in those forward-looking statements. Factors that could affect actual results include but are not limited to:

uncertainties regarding the impact that COVID-19 health and economic disruptions will continue to have on our business, operations, cash flows and corporate initiatives;

the effects of competition from a wide variety of competitive providers, including decreased demand for our more mature service offerings and increased pricing pressures;

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the effects of new, emerging or competing technologies, including those that could make our products and services less desirable or obsolete;

our ability to attain our key operating imperatives, including simplifying and consolidating our network, simplifying and automating our service support systems, and strengthening our relationships with customers and attaining projected cost savings;



our ability to safeguard our network, and to avoid the adverse impact on our business fromof possible security breaches, service outages, system failures, equipment breakage, or similar events impacting our network or the availability and quality of our services;

the effects of ongoing changes in the regulation of the communications industry, including the outcome of legislative, regulatory or judicial proceedings relating to content liability standards, intercarrier compensation, interconnection obligations, special access, universal service, broadband deployment, data protection, privacy and net neutrality;

our ability to effectively adjust to changes in the communications industry,retain and changes in the composition of our markets and product mix;hire key personnel;

possible changes in the demand for our products and services, including our ability to effectively respond to increased demand for high-speed data transmission services;

our ability to successfully maintain the quality and profitability of our existing product and service offerings and to introduce profitable new offerings on a timely and cost-effective basis;

our ability to generate cash flows sufficient to fund our financial commitments and objectives, including our capital expenditures, operating costs, debt paymentsrepayments and distributions;

our ability to successfully and timely implement our operating plans and corporate strategies, including our delevering strategy;

changes in our operating plans, corporate strategies and capital allocation plans, or changes to such plans, whether based upon COVID-19 disruptions, changes in our cash flows, cash requirements, financial performance, financial position, market conditions or otherwise;

our ability to effectively retain and hire key personnel and maintain satisfactory relations with our workforce;the impact of any future material acquisitions or divestitures that we may engage in;

the negative impact of increases in the costs of CenturyLink’sLumen’s pension, health, post-employment or other benefits, including those caused by changes in markets, interest rates, mortality rates, demographics or regulations, which could affect our business and liquidity;regulations;

the potential negative impact of customer complaints, governmentalgovernment investigations, security breaches or service outages impacting us or our industry;

adverse changes in our access to credit markets on favorable terms, whether caused by changes in our financial position, lower debt credit ratings, unstable markets or otherwise;

our ability to meet the terms and conditions of our debt obligations and covenants, including our ability to make transfers of cash in compliance therewith;

our ability to maintain favorable relations with our security holders, key business partners, suppliers, vendors, landlords and financial institutions;

our ability to meet evolving environmental, social and governance expectations and benchmarks;

our ability to collect our receivables from, financially troubled customers;or continue to do business with, financially-troubled customers, including, but not limited to, those adversely impacted by the economic dislocations caused by the COVID-19 pandemic;

CenturyLink'sLumen's ability to use its net operating loss carryforwards in the amounts projected;
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any adverse developments in legal or regulatory proceedings involving us or our affiliates, including CenturyLink;Lumen Technologies;

changes in tax, communications,pension, healthcare or other laws or regulations, or in general government funding levels;levels, including those arising from pending proposals to increase federal income tax rates;

the effects of changes in accounting policies, practices or assumptions, including changes that could potentially require additional future impairment charges;

the effects of adverse weather, terrorism, epidemics, pandemics, rioting, societal unrest, or other natural or man-made disasters;disasters or disturbances;



the potential adverse effects if our internal controls over financial reporting have weaknesses or deficiencies, or otherwise fail to operate as intended;

the effects of more general factors such as changes in interest rates, in exchange rates, in operating costs, in public policy, in the views of financial analysts, or in general market, labor, economic or geo-political conditions; and

other risks referenced in the "Risk Factors" in Item 1Asection or elsewhere inother portions of this report or other of our filings with the SEC.U.S. Securities and Exchange Commission (the "SEC").

Additional factors or risks that we currently deem immaterial, that are not presently known to us or that arise in the future could also cause our actual results to differ materially from our expected results. Given these uncertainties, investors are cautioned not to unduly rely upon our forward-looking statements, which speak only as of the date made. We undertake no obligation to publicly update or revise any forward-looking statements for any reason, whether as a result of new information, future events or developments, changed circumstances, or otherwise. Furthermore, any information about our intentions contained in any of our forward-looking statements reflects our intentions as of the date of such forward-looking statement, and is based upon, among other things, existing regulatory, technological, industry, competitive, economic and market conditions, and our assumptions as of such date. We may change our intentions, strategies or plans (including our distribution or other capital allocation plans) at any time and without notice, based upon any changes in such factors, in our assumptions or otherwise.


ITEM 1. BUSINESS

Changes From Prior Periodic Reports

In this report we have complied with the disclosures required by the Securities and Exchange Commission ("SEC") release No. 33-10825 "Modernization of Regulation S-K Items 101, 103, and 105" and we have early adopted the changes in disclosure standards included in SEC release No. 33-10890 "Management's Discussion and Analysis, Selected Financial Data, Supplementary Financial Information."

Modernization of Regulation S-K Items 101, 103 and 105

Effective as of November 9, 2020, the SEC issued Release No. 33-10825, “Modernization of Regulation S-K Items 101, 103, and 105”. This release was adopted to modernize the description of business, legal proceedings, and risk factor disclosures that registrants are required to make pursuant to Regulation S-K. Specifically, this release requires registrants to provide disclosures relating to their human capital resources and to restructure their risk factor disclosures. Additionally, the release increases the threshold for disclosure of environmental proceedings to which the government is a party.

These changes are required for any annual period subsequent to the effective date of November 9, 2020. As such, we have adopted these changes in this report.
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Management’s Discussion and Analysis, Selected Financial Data, and Supplementary Financial Information

In November 2020, the SEC issued Release No. 33-10890, “Management’s Discussion and Analysis, Selected Financial Data, and Supplementary Financial Information” which will become fully effective on August 9, 2021, with voluntary compliance permitted on or after February 10, 2021. This release was adopted to modernize, simplify, and enhance certain financial disclosure requirements in Regulation S-K. Specifically, the SEC eliminated the requirement for selected financial data, only requiring quarterly disclosure when there are retrospective changes affecting comprehensive income, and amending the matters required to be presented under Management’s Discussion and Analysis (“MD&A”) to, among other things, eliminate the requirement of the contractual obligations table.

With our early adoption of this release, we have eliminated from this document the items discussed above that are no longer required. Information on our contractual obligations is still disclosed in a narrative within the “Management’s Discussion and Analysis of Financial Condition and Results of Operations” in Item 7 of Part II of this report.

Overview

We are an international facilities-based technology and communications company engaged primarily infocused on providing an integratedour customers with a broad array of integrated services and solutions necessary to fully participate in our customers.rapidly evolving digital world, which we believe is undergoing the “Fourth Industrial Revolution” or simply the “4IR”. As a part of Lumen Technologies, our platform empowers our customers to rapidly adjust digital programs to meet immediate demands, create efficiencies, accelerate market access, and reduce costs – allowing customers to rapidly evolve their information, communications and technology (ICT) programs to address dynamic changes without distraction from their core competencies. Our specific products and services are detailed below under the heading "Operations - Products and Services."

Our terrestrial and subsea fiber optic long-haul network throughout North America, Europe, Latin America and Asia Pacific connects to metropolitan fiber networks that we operate. We provide services in over 60 countries, with most of our revenue being derived in the United States.States ("U.S."). We believe our and Lumen's secure global platform plays a central role in facilitating communications worldwide.

In September 2020, Lumen launched its “Lumen Technologies” brand signaling our heightened focus on delivering digital experiences to our customers designed to drive their success.We and Lumen believe the 4IR will usher in unprecedented opportunity to leverage digital interactions to enhance business outcomes.The demands brought on by the COVID-19 pandemic underscored the urgency for digital transformation across our customer base, and further heightened the need for reliable, secure services.Lumen’s new brand communicates our and Lumen’s commitment to support our customers' needs, and reflects a fiber platform that is secure, reliable and fast.Our capabilities are grounded in our extensive global fiber infrastructure and our innovation efforts are centered around accelerating our and Lumen’s platform’s capabilities to anticipate and address those needs.

We were incorporated under the laws of the State of Delaware in 1941. Our principal executive offices are located at 1025 Eldorado Boulevard, Broomfield, CO 80021 and our telephone number is (720) 888-1000.

For a discussion of certain risks applicable to our business, see "Risk Factors" in Item 1A of Part I of this report. The summary financial information in this Item 1 should be read in conjunction with, and is qualified by reference to, our consolidated financial statements and notes thereto in Item 8 of Part II of this report and "Management's Discussion and Analysis of Financial Condition and Results of Operations" in Item 7 of Part II of this report.

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Acquisition of Level 3 by CenturyLink



Financial Highlights
On November 1, 2017, CenturyLink acquired us through successive merger transactions, including a merger of Level 3 with and into a merger subsidiary, which survived such merger as CenturyLink's indirect wholly-owned subsidiary under
The following table summarizes the name of Level 3 Parent, LLC. Our results of operations have been included inour consolidated operations:
Years Ended December 31,
2020 (1)
2019 (1)(2)(3)
2018 (1)(3)
(Dollars in millions)
Operating revenue$7,933 7,773 7,839 
Operating expenses6,769 10,300 6,871 
Operating income (loss)$1,164 (2,527)968 
Net income (loss)$651 (3,201)341 

(1)During the consolidated resultsyears ended December 31, 2020, 2019 and 2018, we incurred Lumen Technologies integration and transformation expenses of operations$117 million, $82 million and $121 million, respectively.
(2)During 2019, we recorded a non-cash, non-tax-deductible goodwill impairment charge of CenturyLink since November 1, 2017.

$3.7 billion. For additional information, about CenturyLink's acquisition of Level 3, see (i) Note 2—CenturyLink MergerGoodwill, Customer Relationships and Other Intangible Assets to our consolidated financial statements in Item 8 of Part II of this report,report.
(3)The enactment of the Tax Cuts and (ii) prior reports filed by CenturyLink with the Securities and Exchange Commission (the "SEC"), including those filed on February 13,Jobs Act in December 2017 November 1, 2017, and January 16, 2018.

Financial Highlights

Our analysis presented below is organized to provide the information we believe will be useful for understanding the relevant trends affecting our business. The discussion is presented onresulted in a combined basis for the


successor and predecessor periods in 2017. We believe that the discussion on a combined basis is more meaningful as it allows our 2019 and 2018 results of operations to be more readily compared to our aggregate 2017 results of operations.

The following table summarizes our resultsre-measurement of our consolidated operations:deferred tax assets and liabilities at the new federal corporate tax rate of 21%. The re-measurement resulted in a tax expense of $92 million for 2018.
 Successor  Predecessor Combined
 
Year Ended December 31, 2019(1)(2)
 
Year Ended December 31, 2018(1)(3)
 
Period Ended December 31, 2017(1)(3)
  
Period Ended
October 31, 2017(1)
 Year Ended December 31, 2017
 (Dollars in millions)
Operating revenue$8,185
 8,220
 1,407
  6,870
 8,277
Operating expenses10,712
 7,252
 1,249
  5,719
 6,968
Operating (loss) income$(2,527) 968
 158
  1,151
 1,309
Net income (loss)$(3,201) 341
 (141)  425
 284

(1)During the years ended December 31, 2019 and 2018, the successor period ended December 31, 2017 and the predecessor period ended October 31, 2017, we incurred CenturyLink acquisition-related expenses of $82 million, $121 million, $28 million and $85 million, respectively. For additional information, see "Acquisition of Level 3 by CenturyLink" above and Note 2 - CenturyLink Merger to our consolidated financial statements in Item 8 of Part II of this report.
(2)During 2019, we recorded a non-cash, non-tax-deductible goodwill impairment charge of $3.7 billion. For additional information, see Note 3—Goodwill, Customer Relationships and Other Intangible Assets to our consolidated financial statements in Item 8 of Part II of this report.
(3)The enactment of the Tax Cuts and Jobs Act in December 2017 resulted in a re-measurement of our deferred tax assets and liabilities at the new federal corporate tax rate of 21%. The re-measurement resulted in a tax expense of $92 million and $195 million for 2018 and 2017, respectively.


The following table summarizes certain selected financial information from our consolidated balance sheets:
As of December 31, As of December 31,
2019 2018 20202019
(Dollars in millions) (Dollars in millions)
Total assets$29,098
 32,291
Total assets$28,576 29,098 
Total long-term debt(1)
10,367
 10,844
Total long-term debt (1)
10,387 10,367 
Total member's equity13,545
 17,877
Total member's equity12,905 13,545 

(1)For additional information on our long-term debt, see Note 6—Long-Term Debt to our consolidated financial statements in Item 8 of Part II of this report. For information on our total obligations, see "Management's Discussion and Analysis of Financial Condition and Results of Operations—Liquidity and Capital Resources—Future Contractual Obligations" in Item 7 of Part II of this report.
(1)For additional information on our long-term debt, see Note 6 - Long-Term Debt to our consolidated financial statements in Item 8 of Part II of this report. For information on our total obligations, see "Management's Discussion and Analysis of Financial Condition and Results of Operations - Liquidity and Capital resources - Future Contractual Obligations" in Item 7 of Part II of this report.

We estimate that during 2019,2020, approximately 20%19% of our consolidated revenue was derived from providing telecommunications, colocation and hosting services outside the United States.

Operations

Organizational Structure

Since the November 1, 2017 closing of CenturyLink's acquisition of us, our operations have been integrated into and reported as part of the segments of CenturyLink. CenturyLink's chief operating decision maker ("CODM") has become our CODM, but reviews our The summary financial information on an aggregate basis only in connection with our quarterly and annual reports that we file with the SEC. Otherwise, we do not provide our discrete financial information to the CODM on a regular basis.



Products and Services

Global enterprises, governmental entities and regional organizations depend on our wide variety of technologies and services engineered to workappearing above should be read in conjunction with, them. These range from specific offerings such as networks or cloud-based application hostingand is qualified by reference to, complex multi-layered engagements where we develop custom solutions involving numerous technologiesour consolidated financial statements and professional consulting services. In many cases, enterprises engage with us to outsource manynotes thereto in Item 8 of their IT functions so they can focus on their core business.Part II of this report and “Management’s Discussion and Analysis of Financial Condition and Results of Operations” in Item 7 of Part II of this report.

Operations

Products and Services

While most of our customized customer interactions with customers involve multiple integrated technologies and services, we organize our products and services according to the core technologies that drive them. We reportAt December 31, 2020, we categorized our related revenue under the following categories:services as follows: IP and data services, transport and infrastructure, services, voice and collaboration, services, other revenue and affiliate revenue, which are described in further detail below.revenue.

IP and Data Services

VPN Data Network. Built on our extensive fiber-optic network, we create private networks tailored to our customers’ needs. These technologies enable service providers, enterprises and government entities to streamline multiple networks into a single, cost-effective solution that simplifies the transmission of voice, video, and data over a single secure network;
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Ethernet. We deliver a robust array of networking services built on Ethernet technology. Ethernet services include point-to-point and multi-point equipment configurations that facilitate data transmissions across metropolitan areas and larger enterprise-class wide area networks. Our Ethernet technology is also used by wireless service providers for data transmission via our fiber-optic cables connected to their towers;

Internet Protocol ("IP"). Our IP services provide global internet access over a high performance, diverse network with connectivity in more than 60 countries; and

Content Delivery. Our content delivery services provide our customers with the ability to meet their streaming video and far-reaching digital content distribution needs through our Content Delivery Network ("CDN") services and our Vyvx Broadcast Solutions.

Built on our extensive optical transport network, we create private networks tailored to our customers’ needs. These technologies enable service providers, enterprises and government entities to streamline multiple networks into a single, cost-effective solution that simplifies the transmission of voice, video, and data over a single secure network;

Ethernet. We deliver a robust array of networking services built on Ethernet technology. Ethernet services include point-to-point and multi-point equipment configurations that facilitate data transmissions across metropolitan areas and larger enterprise-class wide area networks. Our Ethernet technology is also used by wireless service providers for data transmission via our fiber-optic cables connected to their towers; and

Internet Protocol ("IP"). Our Internet Services provide global internet access over a high performance, diverse network with connectivity in more than 60 countries with approximately 129 Tbps of global throughput.

Content Delivery Network ("CDN"). Our CDN is supported by a global Point of Presence ("PoP") footprint across approximately 93 markets in six continents and directly connected to our IP backbone. CDN service supports in-network acquisition of broadcast channels for Over the Top-Video and Internet TV platforms, and a multi-regional Origin Storage Platform delivers high performance egress and rapid time to first byte. Our CDN is directly connected to major cloud storage platforms. Our Digital Download service provides software download, system update, gaming patch, antivirus files or other digital asset delivery with storage, security, scale, and global reach.

Transport and Infrastructure

Wavelength. We deliver high bandwidth optical networks to firms requiring an end-to-end transport solution with Ethernet technology by contracting for a scalable amount of bandwidth connecting sites or providing high-speed access to cloud computing resources;

Colocation and Data Center Services. We provide different options for organizations’ data center needs. Our data center services range from dedicated hosting and cloud services to more complex managed solutions, including disaster recovery, business continuity, applications management support and security services to manage mission critical applications;

Wavelength. We deliver high bandwidth optical networks to firms requiring an end-to-end transport solution with Ethernet technology by contracting for a scalable amount of bandwidth connecting sites or providing high-speed access to cloud computing resources;

Colocation and Data Center Services. We provide different options for organizations’ data center needs. Our data center services range from dedicated hosting and cloud services to more complex managed solutions, including disaster recovery, business continuity, applications management support and security services to manage mission critical applications;

Dark Fiber. We possess an extensive array of unlit optical fiber, known as “dark fiber.” Many large enterprises are interested in building their networks with this high-bandwidth, highly secure optical technology and the dark fiber option gives them exclusive access to the technology. We provide professional services to engineer these networks and manage them for many customers;

Private Line. We deliver a private line (including business data services), a direct circuit or channel specifically dedicated for connecting two or more organizational sites. Private line service offers a high-speed, secure solution for frequent transmission of large amounts of data between sites, including wireless backhaul transmissions;


Dark Fiber. We possess an extensive array of unlit optical fiber, known as “dark fiber.” Many large enterprises are interested in building their networks with this high-bandwidth, highly secure optical technology. We provide professional services to engineer these networks, and in some cases manage them for customers;

Private Line. We deliver private line services, a direct circuit or channel specifically dedicated for connecting two or more organizational sites. Private line service offers a high-speed, secure solution for frequent transmission of large amounts of data between sites, including wireless backhaul transmissions; and

Professional Services. Our experts deliver a robust array of consulting services to organizations either as part of a larger engagement or as stand-alone services. This category includes network management, installation and maintenance of data equipment and the building of proprietary fiber-optic broadband networks for government and business customers.

Our experts deliver a robust array of consulting services to organizations either as part of a larger engagement or as stand-alone services. This category includes network management, installation and maintenance of data equipment and the building of proprietary fiber-optic networks for government and business customers.

Voice and Collaboration Services

Voice. We offer a complete portfolio of traditional Time Division Multiplexing (TDM) voice services to businesses and enterprises including Primary Rate Interface (“PRI”)
Voice. We offer our customers a complete portfolio of traditional Time Division Multiplexing (TDM) voice services including Primary Rate Interface (PRI) service, local inbound service, switched one-plus, toll free, long distance and international services;
 
Voice Over IP (VoIP). We deliver a broad range of local and enterprise voice and data services built on VoIP (Voice over Internet Protocol) technology. Our local and enterprise voice services include VoIP enhanced local service, national and multinational SIP Trunking, Hosted VoIP, support of Primary Rate Interface (“PRI”)
Voice Over Internet Protocol (VoIP). We deliver a broad range of local and enterprise voice and data services built on VoIP technology, including VoIP enhanced local service, national and multinational SIP Trunking, Hosted VoIP, support of PRI service, long distance service, and toll-free service; and

Collaboration. We deliver collaboration capabilities partnered with leading technology providers, including Cisco, Microsoft, and Amazon. Collaboration elements (audio, video, web) are seamlessly integrated providing a simple solution that is easy to manage as businesses grow and change. Our expertise and ongoing partnership with technology leaders provides enterprises with the flexibility to select and adopt the right solution and latest innovation.

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Collaboration. We deliver collaboration capabilities partnered with leading technology providers including Cisco, Microsoft, and Amazon. Collaboration elements (audio, video, web) are seamlessly integrated providing a simple solution that is easy to manage as businesses grow and change. Our expertise and ongoing partnership with technology leaders like Cisco, Microsoft and AWS provides enterprises with the flexibility to select and adopt the right solution and latest innovation. Audio, web and video conferencing services are also available.

Other revenue

Other. Other revenue includes sublease rental income, information technology (IT) services and managed services, which may be purchased in conjunction with our other network services.

. Other revenue includes sublease rental income and information technology services and managed services, which may be purchased in conjunction with our other network services.

Affiliate revenue

Affiliate Services. We provide our affiliates certain telecommunication services that we also provide to external customers. Please see our products and services listed above for further description of these services.

We provide our affiliates with telecommunication services that we also provide to external customers. Please see our products and services listed above for further description of these services.

From time to time, we may change the categorization of our products and services.

Additional Information

For further information on regulatory, technological and competitive factors that could impact our revenue, see "Regulation" and "Competition" under this Item 1 below and "Risk Factors" under Item 1A below. For more information on the financial contributions of our various services, see "Management's Discussion and Analysis of Financial Condition and Results of Operations" in Item 7 of Part II of this report. For additional information about us and our ultimate parent, CenturyLink, Inc., please refer to the periodic reports filed by CenturyLink, Inc. with the SEC, which can be accessed by visiting the websites listed below under “Website Access and Important Investor Information.”

Our Network

MostOur and Lumen's network, through which we provide most of our products and services are provided usingprimarily consists of our telecommunications network.fiber-optic cables. We operate part of our network with leased assets, and a substantial portion of our equipment with licensed software.

We and Lumen view our network as one of our most critical assets. We and Lumen have devoted, and plan to continue to enhancedevote, substantial resources to (i) simplify and modernize our network and legacy systems and (ii) expand our network by deploying various technologies to provide additional capacity to our customers. Rapid and significant changes in technology are expected to continue in the telecommunications industry. Our future success will depend, in part, on our ability to anticipate and adapt to changes in technology and customer demands, including demandsaddress demand for enhanced digitization, automation and customer self-service capabilities.or new products.


Although we or Lumen own most of our network, we lease a substantial portion of our core fiber network from several other communication companies under arrangements that will periodically need to be renewed or replaced to support our current network operations.

Like other large communications companies, we are a constant target of cyber-attacks of varyingvarious degrees, which has caused us to spend increasingly more time and money to deal with increasingly sophisticated attacks. Some of the attacks result in security breaches, and we periodically notify our customers, our employees or the public of these breaches when necessary or appropriate. None of these resulting security breaches to date have materially adversely affected our business, results of operations or financial condition.

Similarly, like other large communication companies operating complex networks, from time to time in the ordinary course of our business we experience disruptionsdisruption in our service. Although none of these outages have thus far materially adversely affected us, certain of these outages have resulted in regulatory fines, negative publicity, service credits and other adverse consequences.services.
We rely on several other communications companies to provide our offerings. We lease a portion of our core fiber network from our competitors and other third parties. Many of these leases will lapse in future years. A portion of our services are provided by other carriers under agency agreements or through reselling arrangements with other carriers. Our future ability to provide services on the terms of our current offerings will depend in part upon our ability to renew or replace these leases, agreements and arrangements on terms substantially similar to those currently in effect.

For additional information regarding our systems, network assets, network risks, capital expenditure requirements and reliance upon third parties, see "Risk Factors," generally,Factors" in Item 1A of Part I of this report,report.

Sales and in particular, "Risk Factors—Risks Affecting Marketing

Our Business"enterprise sales and "Risk Factors—Risks Affecting Our Liquiditymarketing approach revolves around solving complex customer problems with advanced technology and Capital Resources." For more informationnetwork solutions - striving to make core networks services compatible with digital tools. We also rely on our properties, seecall center personnel and a variety of channel partners to promote sales of services that meet the needs of our customers. To meet the needs of different customers, our offerings include both stand-alone services and bundled services designed to provide a complete offering of integrated services.

Our sales and marketing approach to our business customers includes a commitment to provide comprehensive communications and IT solutions for business, wholesale and government customers of all sizes, ranging from small business offices to the world’s largest global enterprises customers. Our marketing plans include marketing our products and services primarily through direct sales representatives, inbound call centers, telemarketing and third parties, including telecommunications agents, system integrators, value-added resellers and other telecommunications firms. We support our distribution through digital advertising, events, television advertising, website promotions and public relations. Either we or Lumen maintain local offices in most major and secondary markets within the U.S. and many of the primary markets of the more than 60 countries in which we provide services.

Competitionand Market Overview

Organizations across the globe are competing to capitalize on opportunities created by emerging technologies. The need for data-intensive and latency-sensitive emerging technologies continues to grow. Helping businesses address these needs requires a platform that integrates essential technology services such as hybrid networking; connected security services that monitor, prevent and remediate threats; and edge computing services ranging from compute and storage to hosting and collocation services on the cloud edge.
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Competition

We compete in a dynamic and highly competitive market, and we expect continued intense competition from a wide variety of sources under these evolving market conditions. In addition to competition from large international communications providers, we are increasingly facing competition from systems integrators, cloud service providers, software companies, infrastructure companies, cable companies, device providers, resellers and smaller niche providers, among others.

Our ability to compete hinges upon effectively enhancing and better integrating our existing products, introducing new products on a timely and cost-effective basis, meeting changing customer needs, providing high-quality information security to build customer confidence and combat cyber-attacks, extending our core technology into new applications and anticipating emerging standards, business models, software delivery methods and other technological changes. Depending on the applicable market and requested services, competition can be intense, especially if one or more competitors in the market have network assets better suited to the customer’s needs, are offering faster transmission speeds or lower prices, or in certain overseas markets, are national or regional incumbent communications providers that have a longer history of providing service in the market.

Additional information about competitive pressures is located under the heading “Risk Factors—Business Risks” in Item 21A of Part I of this report.

Market Overview
Patents, Trade Names, Trademarks
Understanding and Copyrightsanticipating market trends drives our investment in developing the products and services we believe will be well received by our customers. We expect edge computing services demand to significantly increase over the next several years serving multiple verticals, including finance, healthcare, retail, manufacturing and other industries. As these use cases continue to emerge, we expect secure network services will increase in importance as consumers require holistic solutions with the flexibility necessary to help accelerate the convergence of computing and communications capabilities with digital content. We believe we and Lumen have a world-class set of global fiber assets that positions us to deliver a highly-competitive suite of cloud connectivity, low latency edge computing, and integrated network services.

Through acquisitionsWe generally market our business services to members of in-house IT departments or other highly-sophisticated customers with deep technological experience. These individuals typically can satisfy their IT requirements by contracting with us or a rapidly evolving group of competitors, or by deploying in-house solutions. We expect our own researchmarket competition to continue to increase as technology evolves and development, asenables our customers to seek solutions from multiple sources.

We compete to provide services to business customers based on a variety of factors, including the comprehensiveness and reliability of our network, our data transmission speeds, price, the latency of our available intercity and metro routes, the scope of our integrated offerings, the reach and peering capacity of our IP network, and customer service.

Research, Development & Intellectual Property

Due to the dynamic nature of our industry, we prioritize investing in developing new products, improving existing products and licensing third party intellectual property rights to anticipate and meet our customers’ evolving needs.

As of December 31, 2019,2020, we had approximately 1,2801,400 patents and patent applications in the United StatesU.S. and other countries. Our patents cover a wide range of technologies, including those relating to data and voice services, content distribution and transmission and networking equipment.

We have also received licenses to use patents held by others, including through certain extensive cross-license arrangements. Patents give us the right to prevent others, particularly competitors, from using our proprietary technologies.others. Patent licenses give us the freedom to operate our business without the risk of interruption from the holder of the patented technology. We plan to continue to file new patent applications as we enhance and develop products and services, and we plan to continue to seek opportunities to expand our patent portfolio through strategic acquisitions and licensing.

We periodically receive offers from third partiesIn addition to purchase or obtain licenses for patentsour patent rights, we have rights in various trade names, trademarks, copyrights and other intellectual property rights in exchange for royalties or other payments.that we use to conduct our business. Our services often use the intellectual property of others, including licensed software. We also periodically receive notices, or are named in lawsuits, alleging thatoccasionally license our products or services infringeintellectual property to others as we deem appropriate.
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For information on patents or othervarious litigation risks associated with owning and using intellectual property rights, of third parties, or receive requests to indemnify customers who allege that their use of our products or services caused them to be named in an infringement proceeding. In certain instances, these matters can potentially adversely impact our operations, operating results or financial position. For additional information, see “Risk Factors—Risks Affecting Our Business”Business Risks” in Item 1A of Part I of this report, and Note 17—16—Commitments, Contingencies and Other Items to our consolidated financial statements in Item 8 of Part II of this report.

Sales and MarketingRegulations

Either CenturyLink or us maintain local offices in (i) most major and secondary markets within the U.S., (ii) most of the larger population centers within our service areas and (iii) many of the primary markets of the more than 60 countries in which we provide services. These offices provide sales and customer support services. We also rely on our channel partners to promote sales of services that meet the needs of our customers. Our sales and marketing strategy is to enhance our sales by offering solutions tailored to the needs of our various customers and promoting our brands. To meet the needs of different customers, our offerings include both stand-alone services and bundled services designed to provide a complete offering of integrated services.



Our sales and marketing approach to our business customers includes a commitment to provide comprehensive communications and IT solutions for business, wholesale and government customers of all sizes, ranging from small business offices to the world's largest global enterprise customers. We strive to offer our business customers stable, reliable, secure and trusted solutions. Our marketing plans include marketing our products and services primarily through direct sales representatives, inbound call centers, telemarketing and third parties, including telecommunications agents, system integrators, value-added resellers and other telecommunications firms. We support our distribution through digital advertising, events, website promotions and public relations.

Regulation

Overview

Our domestic operations are regulated by the Federal Communications Commission (the “FCC”), by various state utility commissions and occasionally by local agencies. Our non-domestic operations are regulated by supranational groups (such as the European Union)Union, or EU), national agencies and, frequently, state, provincial or local bodies. Generally, we must obtain and maintain operating licenses from these bodies in most areas where we offer regulated services.

The following description discusses some of For information on the major industryrisks associated with the regulations that affect our operations, but numerous other regulations not discussed below, also have a substantial impact on us. For additional information, see "Risk Factors"“Risk Factors—Legal and Regulatory Risks” in Item 1A of Part I of this report.

Changes in the composition and leadership of the FCC, state commissions and other agencies that regulate our business could have significant impacts on our revenue, expenses, competitive position and prospects. Changes in the composition and leadership of these agencies are often difficult to predict, which makes future planning more difficult. The following description discusses some of the major regulations affecting our operations, but others could have a substantial impact on us as well. For additional information, see “Risk Factors” in Item 1A of Part 1 of this report.

Federal Regulation of Domestic Operations

General

The FCC regulates the interstate services we provide, including the business data service charges we bill for wholesale network transmission and international communications services.intercarrier compensation. Additionally, the FCC regulates a number ofseveral aspects of our business related to international communications services, privacy, public safety and network infrastructure, including our access to and use of local telephone numbers and our provision of emergency 911 services. Level 3 provides competitive services that are generally not subject to regulation to the same degree as incumbent local exchange carriers (“ILECs”).

Intercarrier Compensation

Level 3 maintains approximately 300 interconnection agreements with other telecommunications carriers. These agreements set outMany of the terms and conditions under which the parties will exchange traffic. The largest agreements are with AT&T and Verizon. Most of Level 3’s agreements with AT&T and Verizon have expired terms butFCC’s regulations adopted in recent years remain effective in evergreen status subject to judicial review and additional rulemakings, thus increasing the right to terminate held by each party. Asdifficulty of determining the ultimate impact of these changes on us and other interconnection agreements expire, we will evaluate allowing them to continue in evergreen status (so long as the counterparty allows it) or negotiating new agreements. Any renegotiation would involve uncertainty as to the final terms and conditions, including compensation rates for various types of traffic. In addition, changes in law, including FCC orders, may allow or compel us to renegotiate current and successor interconnection agreements in the future.our competitors.

Broadband Regulation

In February 2015, the FCC adopted an order classifying Broadband Internet Access Services (“BIAS”) under Title II of the Communications Act of 1934 and applying new regulations. In December 2017, the FCC voted to repeal most of those regulations and the classification of BIAS as a Title II service and to preempt states from imposing substantial regulations of their own on broadband. Opponents of this change appealed this action in federal court and advocated in favor of re-instituting regulation of Internet services under Title II of the Communications Act.court. Several states have also opposed the change and have initiated state executive orders or introduced legislation focused on state-specific Internet service regulation. In October 2019, the federal court upheld the FCC’s classification decision but vacated a part of its state preemption ruling. The court also requested the FCC to make further findings relating to its classification decision. Numerous parties have sought further appellate reviewappealed this decision, which remain pending. In addition, members of this decision.the Biden Administration and various consumer interest groups have advocated in favor of reclassifying BIAS under Title II. The resultultimate impact of these pending judicial appeals is pending and calls for additional regulation are currently unknown to us, although the potentialimposition of heightened regulation of our Internet operations could potentially hamper our ability to operate our data networks efficiently, restrict our ability to implement network management practices necessary to ensure quality service, increase the cost of operating, maintaining and upgrading our network, and otherwise negatively impact to Level 3 is currently unknown.our current operations.


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State Regulation of Domestic Operations

State regulatory agencies have jurisdiction when our facilities and services are used to provide intrastate telecommunications services. Level 3 provides competitive services that are generally not subject to state regulation to the same degree as ILECs.

Data Privacy Regulations

Various foreign, federal and state laws govern our storage, maintenance and use of customer data, including a wide range of consumer protection, data protection, privacy, intellectual property and similar laws. Data privacy regulations are complex and vary across jurisdictions. As a global company, we must comply with various jurisdictional data privacy regulations, including the General Data Protection Regulation (“GDPR”) in the EU and similar laws adopted by various other jurisdictions in certain of our domestic and overseas markets. The application, interpretation and enforcement of these laws are often uncertain, and may be interpreted and applied inconsistently from jurisdiction to jurisdiction. These regulations require careful handling of personal and customer data. We have data handling policies and practices to comply with global data privacy requirements, including GDPR and similar regulations and have resources dedicated to complying with changing data privacy regulations.

Anti-Bribery and Corruption Regulations

As a global company we must comply with complex foreign and U.S. laws and regulations governing business ethics and practices, such as the U.S. Foreign Corrupt Practices Act, the U.K. Bribery Act and other local laws prohibiting corrupt payments to governmental officials, and anti-competition regulations. We have compliance policies, programs and training to prevent non-compliance with such anti-corruption regulations in the U.S. and other jurisdictions. We monitor pending and proposed legislation and regulatory changes that may impact our business and develop strategies to address the changes and incorporate them into existing compliance programs.

International Regulations

Our subsidiaries operating outside of the United StatesU.S. are subject to various regulations in the markets where service is provided. The scope of regulation varies from country to country. The telecommunicationscommunications regulatory regimes in certain of our non-domestic markets are in the process of development. Many issues, including the pricing of services, have not been addressed fully, or even at all. We cannot accurately predict whether and how these issues will be resolved, or their effect on our operations. Further, some of the legal requirements governing our foreign operations are more restrictive than or conflict with those governing our domestic operations, which raises our compliance costs and regulatory risks.

On January 31, 2020, theThe United Kingdom (the "UK"("UK") recently terminated its membership in the EU (“Brexit”), subject to an 11-month transition period during which the UK will continue to be subject to allnegotiation of additional separation agreements with the EU rules, but will no longer have any voting rights. The British government is currently negotiating the terms of Brexit.regarding data sharing, financial services and other matters. Several factors which are currently unknown will influence Brexit’s ultimate impact on our business, including the form Brexit will take.business. We operate a staging facility in the UK, where certain core network elements and customer premises equipment is configured before being shipped to both UK and EU locations. The UK is currently also a central repository of our spare parts for use in our European operations. However, we have also recently established a third party sparing facility in Amsterdam which we believe will help mitigate potential disruptions resulting from any restriction onimpediments to the free movement of goods between the EU and the UK after the end of the transition period.UK. Given the small percentage of our global personnel that are UK or EU nationals, we do not anticipate any adverse impact from Brexit on our workforce. We are currently monitoring Brexit developments, reviewing our supply chain alternatives, and assessing the short and long-term implications of Brexit on our operations. Nonetheless, based on current information, we do not anticipate Brexit will have a substantial impact on our business.

Our overseas operations are subject to various U.S. export and sanctions laws and regulations. Our deconsolidated Venezuelan affiliate conducts operations in Venezuela, which is currently subject to certain U.S. sanctions.

Other Regulations

Our networks are subject to numerous federal, state and local regulations, including environmental compliance and remediation expenses. We are subject to codes that regulate our trenching and construction operations or that require us to obtain permits, licenses or franchises to operate. Such regulations are enacted by municipalities, counties, state, federal or other regional governmental bodies, and can vary widely from jurisdiction to jurisdiction as a result. Such regulations may also require us to pay substantial fees.

Various foreign, federal and state laws govern our storage, maintenance and use of customer data, including a wide range of consumer protection, data protection, privacy, intellectual property and similar laws. The application, interpretation and enforcement of these laws are often uncertain, and may be interpreted and applied inconsistently from jurisdiction to jurisdiction. Various foreign, federal and state legislative or regulatory bodies have recently adopted increasingly restrictive laws or regulations governing the protection or retention of data, and others are contemplating similar actions. In particular, regulatory bodies in Europe have aggressively enforced the stringent terms of the EU’s General Data Protection Regulation.

For additional information about these matters, see “Risk Factors-Risks Affecting Our Business” and “Risk Factors-Risks Relating to Legal and Regulatory Matters” in item 1A of Part I of this report.


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Competition

We compete in a rapidly evolving and highly competitive market, and we expect intense competition from a wide variety of sources under evolving market conditions to continue. In addition to competition from larger telecommunication service providers, we are facing increasing competition from cable and satellite companies, wireless providers, technology companies, cloud companies, broadband providers, device providers, resellers, sales agents, facilities-based providers, and smaller more narrowly focused niche providers. Further technological advances and regulatory and legislative changes have increased opportunities for a wide range of alternative communications service providers, which in turn have increased competitive pressures on our business. These alternate providers often face fewer regulations and have lower cost structures than we do. In addition, the communications industry has, in recent years, experienced substantial consolidation, and some of our competitors in one or more lines of our business are generally larger, have stronger brand names, have more financial and business resources and have broader service offerings than we currently do. In certain overseas markets, we compete against national incumbent telecommunications providers and other regional or international companies that may have a longer history of providing service in the market.

We compete to provide services to business customers based on a variety of factors, including the comprehensiveness and reliability of our network, our data transmission speeds, price, the latency of our available intercity and metro routes, the scope of our integrated offerings, the reach and peering capacity of our IP network, and customer service. Depending on the applicable market and requested services, competition can be intense, especially if one or more competitors in the market have network assets better suited to the customer’s needs or are offering faster transmission speeds or lower prices.

Similar to us, many technology or other communications companies that previously offered a limited range of services are now offering diversified bundles of services, either through their own networks, reselling arrangements or joint ventures. As such, a growing number of companies are competing to serve the communications needs of the same customer base. Such activities will continue to place downward pressure on the demand for and pricing of our services.

As customers increasingly demand high-speed connections for entertainment, communications and productivity, we expect the demands on our network will continue to increase over the next several years. To succeed, we must continue to invest in our networks to ensure that they can deliver competitive services that meet these increasing bandwidth and speed requirements. In addition, network reliability and security are increasingly important competitive factors in our business.

Our voice and collaboration services continue to face competition from a variety of other sources, including providers of wireless voice, electronic mail, text messaging, social networking and similar digital non-voice communications services.

Additional information about competitive pressures is located (i) under the heading "Risk Factors-Risks Affecting Our Business" in Item 1A of Part I of this report.


Environmental Matters

From time to time we may incur environmental compliance and remediation expenses, mainly resulting from owning or operating prior industrial sites or operating vehicle fleets or power supplies for our communications equipment. Although we cannot assess with certainty the impact of any future compliance and remediation obligations or provide you with any assurances regarding the ultimate impact thereof, we do not currently believe that future environmental compliance and remediation expenditures will have a material adverse effect on our financial condition or results of operations. For additional information, see (i) "Risk Factors—Risks Relating to Legal and Regulatory Matters—Risks posed by other regulation" and “Risk Factors-Other Risks-We face risks from natural disasters and extreme weather, which can disrupt our operations and cause us to incur additional capital and operating costs” in Item 1A of Part I of this report and (ii) Note 17—Commitments, Contingencies and Other Items included in Item 8 of Part II of this report.

Seasonality



Overall, our business is not materially impacted by seasonality. Our network-related operating expenses are, however, generally higher in the second and third quarters of the year. From time to time, weather related problems have resulted in increased costs to repair our network and respond to service calls in some of our markets. The amount and timing of these costs are subject to the weather patterns of any given year, but have generally been highest during the third quarter and have been related to damage from severe storms, including hurricanes, tropical storms and tornadoes in our markets along the Atlantic and Gulf of Mexico coastlines.

Employees

AtAs of December 31, 2019,2020, we had approximately 11,30011,900 employees.

Additional Information

For further information on regulatory, technological and competitive factors that could impact our revenue, see "Regulations" under Item 1, above, and "Competition" under this Item 1, above, and "Risk Factors" under Item 1A below. For more information on the financial contributions of our various services, see "Management's Discussion and Analysis of Financial Condition and Results of Operations" in Item 7 of Part II of this report. For additional information about us and our ultimate parent, Lumen Technologies, please refer to the periodic reports filed by Lumen Technologies with the SEC, which can be accessed by visiting the websites listed below under “Website Access and Important Investor Information.”

Website Access and Important Investor Information

OurLumen's and our website is www.centurylink.comwww.lumen.com. We routinely post important investor information in the "Investor Relations" section of our website at ir.centurylink.comir.lumen.com. The information contained on, or that may be accessed through, our website is not part of this report or any other periodic reports that we file with the SEC. You may obtain free electronic copies of our annual reports on Form 10-K, quarterly reports on Form 10-Q, current reports on Form 8-K and amendments to those reports in the "Investor Relations" section of our website (ir.centurylink.comir.lumen.com) under the heading "FINANCIALS" and subheading "SEC Filings." These reports are also available on our website and on the SEC's website at www.sec.gov. From time to time we also use our website to webcast our earnings calls and certain of our meetings with investors or other members of the investment community.

In connection with filing this report, our chief executive officer and chief financial officer made the certifications regarding our financial disclosures required under the Sarbanes-Oxley Act of 2002, and its related regulations.

As a large complex organization, we are from time to time subject to litigation, disputes, governmental or internal investigations, consent decrees, service outages, security breaches or other adverse events. We typically publicly disclose these occurrences (and their ultimate outcomes) only when we determine these disclosures to be material to investors or otherwise required by applicable law.

We typically disclose material non-public information by disseminating press releases, making public filings with the SEC, or disclosing information during publicly accessible meetings or conference calls. Nonetheless, from time to time we have used, and intend to continue to use, our website and social media accounts to augment our disclosures. As a large complex organization, we are from time to time subject to litigation, disputes, governmental or internal investigations, service outages, security breaches or other adverse events, or are engaged in discussions regarding a wide range of business or strategic initiatives. We typically publicly disclose these events only when we determine these disclosures to be material to investors or otherwise required by applicable law, or, with respect to pending negotiations, when we have entered into a preliminary or definitive agreement.

Lenders should also be aware that while we do, at various times, answer questions raised by securities analysts, it is against our policy to disclose to them selectively any material non-public information or other confidential information. Accordingly, lenders should not assume that we agree with any statement or report issued by an analyst with respect to our past or projected performance. To the extent that reports issued by securities analysts contain any projections, forecasts or opinions, such reports are not our responsibility.

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Unless otherwise indicated, information contained in this report and other documents filed by us under the federal securities laws concerning our views and expectations regarding the technology or communications industryindustries are based on estimates made by us using data from industry sources and on assumptions made by us based on our management’s knowledge and experience in the markets in which we operate and the communicationsour industry generally. You should be aware that we have not independently verified data from industry or other third-party sources and cannot guarantee its accuracy or completeness.

ITEM 1A. RISK FACTORS
    
The following discussion identifies the most significant risks or uncertaintiesmaterial factors that could (i) materially and adversely affect our business, financial condition, results of operations, liquidity or prospects, or (ii) cause our actual results to differ materially from our anticipated results, projections or other expectations. The following information should be read in conjunction with the other portions of this report, including “Special Note Regarding Forward-Looking Statements” preceding Item 1,, “Management’s Discussion and Analysis of Financial Condition and Results of Operations” in Item 7 and our consolidated financial statements and related notes in Item 8. Please note that the following discussion is not intended to comprehensively list all risks or uncertainties faced by us. Our operations or actual results could also be similarly impacted by additional risks and uncertainties that are not currently known to us, that we currently deem to be immaterial, that arise in the future or that are not specific to us, such as general economic conditions.us. In addition, certain of the risks described below apply only to a part or segment of our business.



All references to "Notes" in this Item 1A of Part I refer to the Notes to Consolidated Financial Statements included in Item 8 of Part II of this annual report.

Business Risks Affecting Our Business

Our failure to simplify our service support systems could adversely impact our competitive position.

For many of our services, we can effectively compete only if we can quickly and efficiently (i) quote and accept customer orders, (ii) provision and initiate ordered services, (iii) provide customers with adequate means to manage their services and (iv) accurately bill for our services. To attain these objectives, we believe we must digitally transform our global service support processes to permit greater automation and customer self-service options. This digital transformation is complex and will require a substantial amount of resources, especially in light of the multiplicity of our systems. Development of systems designed to support this transformation will continuously require our personnel and third-party vendors to, among other things, (i) adjust to changes in our offerings and customers’ preferences, (ii) simplify our processes, (iii) improve our data management capabilities, (iv) eliminate inconsistencies between our legacy and acquired operations, (v) eliminate older support systems that are costly or obsolete, (vi) develop uniform practices and procedures, and (vii) automate them as much as possible. These undertakings will be challenging and time-consuming, and we cannot assure you that they will be successful. Our competitive position could be adversely impacted if we fail to continuously develop viable service support systems that are satisfactory to our current and potential customers.

We may not be able to compete successfully against currentcreate the global digital experience expected by customers.

Our customers expect us to create and maintain a global digital experience, including: (i) automation and simplification of our offerings, (ii) customer self-service options, (iii) innovative solutions, and (iv) digital access to our products, services and customer support. To do so, we must complete the digital transformation of our operations that is currently underway. Effective digital transformation is a complex, dynamic process requiring efficient allocation and prioritization of resources, simplification of our product portfolio, faster product deployments, retirement of obsolete systems, migration of data and corresponding workforce and system development. We cannot assure you we will be able to effect the successful digital transformation necessary to develop or deliver a global digital experience expected by our customers. If we are unable to do so, we could lose customers to our competitors or fail to attract new customers.

Challenges with integrating or modernizing our existing applications and systems could harm our performance.

To succeed, we need to integrate, upgrade and evolve our existing applications and systems, including many legacy systems from past acquisitions. We cannot assure you we will be able to integrate our legacy IT systems, modernize our infrastructure or deploy a master data management platform. These modernization efforts will require efficient allocation of resources, development capacity, access to subject-matter experts, development of a sustainable operating model and successful collaboration between legal, privacy and security personnel. Any failure or delay in accomplishing these initiatives may negatively affect our (i) customer and employee experiences, (ii) ability to meet regulatory, legal or contractual obligations, (iii) network stability, (iv) ability to realize anticipated efficiencies or (v) ability to deliver value to our customers at required speed and scale.

We operate in an intensely competitive industry and existing and future competitors.competitive pressures could harm our performance.

Each of our business offerings to our customers face increasingly intense competition from a wide variety of sources under evolving market conditions. In particular aggressive competition from a wide range of communications and technology companies has limited the prospects for several of our offerings to our customers. We expect these trends to continue. For more detailed information, see “Business-Competition” in Item 1 of this report.

In addition to competition from a wide range of technology companies and communications providers (including those described above), we are facing increasing competition from several other sources, including cloud companies, broadband providers, software developers, device providers, resellers, sales agents and facilities-based providers using their own networks as well as those leasing parts of our network. Further competition could arise through industry consolidation, technological innovation, or changes in regulation, including changes allowing foreign carriers to more extensively compete in the U.S. market.

Some of our current and potential competitors (i) offer products or services that are substitutes for our traditional network services, (ii) offer a more comprehensive range of communications products and services, (ii) offer products or services with features that we cannot readily match in some or all of our markets, (iii) install their services more quickly than we do, (iv) have greater marketing, engineering, research, development, technical, provisioning, customer relations, financial or
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other resources, (v) have larger or more diverse networks with greater transmission capacity, (vi)(iv) conduct operations or raise capital at a lower cost than us, (vii)we do, (v) are subject to less regulation whichthan we believe enables such competitors to operate more flexibly than us with respect to certain offerings, (viii) offer services nationally or internationally to a larger geographic area or larger base of customers, (ix)are, (vi) have substantially stronger brand names, which may provide them with greater pricing power than ours, (x)(vii) have deeper or more long-standing relationships with key customers, or (xi)(viii) have larger operations than ours, any of which may enable them to compete more successfully in recruiting top talent, entering into operational orfor customers, strategic partnerships or acquiring companies. Consequently, these competitors may be better equipped to provide more attractive offerings, to charge lowerpartners and acquisitions. Competitive pressures have lowered market prices for theirmany of our products and services in recent years and continued competitive pressures will likely place further downward pressure on market pricing.

Our ability to successfully compete could be hampered if we fail to develop and expand their communications and network infrastructure more quickly, to adapt more swiftly to changes in technologies or customer requirements, to devote greater resources to the marketing and sale of their products and services, to provide more comprehensive customer service, to provide greater resources to research and development initiatives and to take advantage of business or other opportunities more readily.market innovative technology solutions.

Competition could adversely impact us in several ways, including (i) the loss of customers, market share, or traffic on our networks, (ii) our need to expend substantial time or money on new capital improvement projects, (iii) our need to lower prices or increase marketing expenses to remain competitive and (iv) our inability to diversify by successfully offering new products or services.

We are continually taking steps to respond to these competitive pressures, but these efforts may not be successful. Our operating results and financial condition would be adversely affected if these initiatives are unsuccessful or insufficient.



Rapid technological changes could significantly impact our competitive and financial position.

The technology and communications industry has been and continues to be impacted by significant technological changes, which in general are enabling a much broader arrayan increasing variety of companies to compete with us. Many of these technological changes are (i) displacing or reducing demand for certain of our services, (ii) enabling the development of competitive products or services, (iii) enabling customers to reduce or bypass use of our networks, (ii) displacing or (iv) reducing profit margins.

For example, as service providers continue to invest in 5G networks and services, their 5G services could reduce demand for our services, or (iii) enabling the development of competitive products ornetwork services. Continuous improvements in wireless data technologies have enabled wireless carriers to offer competing data transmissionIncreasingly, customers are demanding more technologically advanced products that are highly convenient to use, andsuit their evolving needs. To remain competitive, we expect this trend to continue as technological advances enable these carriers to carry greater amounts of data faster and with less latency.

We may not be ablewill need to accurately predict, orinvest in and respond to changes in technology or industry standards, ortechnology. Also, we will need to the introduction of newly-offered services. Any of these developmentscontinue developing products and services attractive to our customers. Our ability to do so could make some or allbe restricted by various factors, including limitations of our offerings lessexisting network, technology, capital or personnel. If we fail at that, our competitors will likely provide our customers with more desirable or even obsolete, which would place downward pressureproducts and services.

We may be unable to attract, develop and retain leaders and employees with the right skillsets and technical expertise.

We may be unable to attract and retain skilled and motivated leaders and employees who possess the right skillsets and technical, managerial and development expertise to execute on our market shareplans for transformation, innovation and revenue. These developments could also require us to (i) expend capital or other resourcesstrategic growth. We operate in excessa highly competitive and expanding industry. We operate with a limited pool of currently contemplated levels, (ii) forego the development or provision of products or services that others can provide more efficiently, or (iii) make other changes to our operating plans, corporate strategies or capital allocation plans, any of which could be contrary to the expectations of our security holders or could adversely impact our business operating results.

Even if we succeedemployees and there is competition for highly qualified personnel in adapting to changes in technology or industry standards by developing new products or services, therecertain growth markets. There is no assurance that the new products or services would have a positive impact on our profit margins or financial performance.

In additionefforts to introducing new technologiesrecruit and offerings, we may need, from time to time, to phase out outdated and unprofitable technologies and services.retain qualified personnel will be successful. If we are unable to do so, on a cost-effective basis, we could experience reduced profits. Similarly, if new market entrants are not burdened by an installed base of outdated equipment or obsolete technology, they may have a competitive advantage over us.

For additional information on the risks of increased expenditures, see “Risk Factors-Risks Affecting our Liquidity and Capital Resources-Our business requires us to incur substantial capital and operating expenses, which reduces our available free cash flow.”

Oursuch failure to meet the evolving needs of our customers could adversely impact our competitive position.

In order to compete effectively and respond to changing market conditions, we must continuously offer products and services on terms and conditions that allow us to retain and attract customers and to meet their evolving needs. To do so, we must continuously (i) invest in our network, (ii) develop, test and introduce new products and services and (iii) rationalize and simplify our offerings by eliminating older or overlapping products or services. Our ability to maintain attractive products and services and to successfully introduce new product or service offerings on a timely and cost-effective basis could be constrained by a range of factors, including network limitations, support system limitations, limited capital, an inability to attract key personnel with the necessary skills, intellectual property constraints, inadequate digitization or automation, technological limits or an inability to act as quickly or efficiently as other competitors. Network service enhancements and product launches could take longer or cost more money than expected due to a range of factors, including software issues, supplier delays, testing delays, permitting delays, or network incompatibility issues. In addition, new product or service offerings may not be widely accepted by our customers. Our business could be materially adversely affected if we are unable to maintain competitive products and services and to timely and successfully develop and introduce new products or services.

We could experience difficulties in consolidating, integrating, updating and simplifying our technical infrastructure.

Our ability to consolidate, integrate, update and simplify our systems and information technology infrastructure in response to our growth and changing business needs is very important to our ability to develop and maintain attractive product and service offerings and to interface effectively with our customers. In addition, there may be issues related to our expanded or updated infrastructure that are not identified by our testing processes, and which may only become evident after we have started to fully utilize the redesigned systems. Our failure to modernize, consolidate and upgrade our technology infrastructure could have adverse consequences, including the delayed implementation of new service offerings, decreased competitiveness of existing service offerings, network instabilities, increased operating or acquisition integration costs, service or billing interruptions or delays, service


offering inconsistencies, customer dissatisfaction, and the diversion of development resources. In addition, our dedication of significant resources to these projects could divert attention from ongoing operations and other strategic initiatives. Any or all of the foregoing developments could have a negative impactmaterial adverse effect on our business, results of operations and financial condition and cash flows.condition.

We could be harmed by security breaches or other significant disruptions or failures of networks, information technology infrastructure or related systems owned or operatedcyber-attacks.

Our vulnerability to cyber-attacks is heightened by us.

We are materially reliant uponour (i) material reliance on our networks information technology infrastructure and related technology systems (including our billing and provisioning systems) to provide products and services to our customers and to manageconduct our operations, and affairs. We face the risk, as does any company,(ii) our transmission of a security breach or significant disruption of our information technology infrastructure and related systems. As a communications company that transmits large amounts of informationdata over communications networks, we face an added risk that a security breach or other significant disruption of our network, infrastructure or systems, or those that we operate or maintain for certain of our business customers, could lead to material interruptions or curtailments of service. Moreover, in connection with processing and storing sensitive and confidential customer data, we face a heightened risk that a security breach or disruption could result in unauthorized access to our customers’ proprietary information.

To safeguard our systems and data stored thereon, we strive to maintain effective security measures, disaster recovery plans, business contingency plans(iii) our processing and employee training programs, and to continuously upgrade these safeguards. Nonetheless, we cannot assure you that our security efforts and measures will prevent unauthorized access tostorage of sensitive customer data.

Cyber-attacks on our systems loss or destructionmay stem from a variety of data (including confidential customer information), account takeovers, unavailability of service, computer viruses, malware, ransomware, distributed denial-of-service attacks, or other forms of cyber-attacks or similar events. These threats may derive from human error, hardware or software vulnerabilities, aging equipment or accidental technological failure. These threats may also stem fromsources, including fraud, malice or sabotage on the part of employees,foreign nations, third parties, vendors, or foreign nations, includingemployees and attempts by outside parties to fraudulently induce our employees or customers to disclose or grantgain access to sensitive data that is stored in or transmitted across our network. Cyber-attacks can put at risk personally identifiable customer data or our customers’ data, potentially includingprotected health information, subject tothereby implicating stringent domestic and foreign data protection laws governing personally identifiable information, protected health information or other similar types of sensitive data.laws. These threats may also arise from failure or breaches of systems owned, operated or controlled by other unaffiliated operators to the extent we rely on such other systems to deliver services to our customers.customers or to operate our business. Various other factors could intensify these risks, including, (i) our maintenance of information in digital form stored on servers connected to the Internet, (ii) our use of open and software-defined networks, (iii) the complexity of our multi-continent network composed of legacy and acquired properties, (iv) growth in the size and sophistication of our customers and their service requirements, and (v) increased use of our network due to greater demand for data services.

Similar toLike other largeprominent technology and communications companies, we and our customers are a constant targettargets of cyber-attacks of varying degrees.various kinds. Although some of these attacks have resulted in security breaches, thus far none of these breaches havehas resulted in a material adverse effect on our operating results or financial condition. You should be aware, however, that the risk of breaches is likely to continue to increase due to several factors, including the increasing sophistication of cyber-attacks and the wider accessibility of cyber-attack tools. You should be further aware that defenses against cyber-attacks currently available to U.S. companies are unlikely to prevent intrusions
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by a highly-determined, highly-sophisticated hacker. Consequently, you should assume that we will be unable to implement security barriers or other preventative measures that repel all future cyber-attacks. Any such future security breaches or disruptions could materially adversely affect our business, results of operations or financial condition, especially in light of the growing frequency, scope and well-documented sophistication of cyber-attacks and intrusions.

Although CenturyLinkLumen Technologies maintains cyber liability insurance coverage that may, subject to policy terms and conditions (including self-insured deductibles, coverage restrictions and monetary coverage caps), cover certain aspects of our cyber risks, such insurance coverage may be unavailable or insufficient to cover our losses.

Additional risksCyber-attacks could (i) disrupt the proper functioning of our networks and systems, which could in turn disrupt the operations of our customers, (ii) result in the destruction, loss, theft, misappropriation or release of proprietary, confidential, sensitive, classified or otherwise valuable information of ours, our customers or our customers’ end users, (iii) require us to notify customers, regulatory agencies or the public of data breaches, (iv) require us to provide credits for future service to our network, infrastructure and related systems include, among others:customers or to offer expensive incentives to retain customers, (v) subject us to claims by our customers or regulators for damages, fines, penalties, license or permit revocations or other remedies, (vi) damage our reputation or result in a loss of business, (vii) result in the loss of industry certifications or (viii) require significant management attention or financial resources to remedy the resulting damages or to change our systems. Any or all of the foregoing developments could materially adversely impact us.

capacity or system configuration limitations, including those resulting from changesWe could be harmed by outages in our customer's usage patterns, the introduction of new technologiesnetwork or products,various platforms, or incompatibilities between our newer and older systems;

theft or failure of our equipment;



software or hardware obsolescence, defects or malfunctions;

power losses or power surges;

physical damage, whether caused by fire, flood, adverse weather conditions, terrorism, sabotage, vandalism or otherwise;

deficiencies in our processes or controls;

our inability to hire and retain personnel with the requisite skills to adequately maintain or improve our systems;

programming, processing and other human error; and

inadequate building maintenance by third-party landlords or other service failures of our third-party vendors.services.

DueWe are also vulnerable to theseoutages in our network, hosting, cloud or IT platforms, as well as failures of our products or services to perform in the manner anticipated. These outages or other failures could result in several of the same adverse effects listed above for cyber-attacks, including the loss of customers, the issuance of credits or refunds, and regulatory fines. This vulnerability may be increased by several factors, fromincluding aging network elements, human error, vulnerabilities in our vendors or supply chain, aberrant employees and hardware and software limitations. From time to time in the ordinary course of our business we experience disruptions in our service. We could experience more significant disruptions in the future, especially if network traffic continues to increase and we continue to assume greater responsibility for managing our customers’ critical systems and networks.

Disruptions, security breaches and other significant failures of the above-described networks and systems could:

disrupt the proper functioning of these networks and systems, which could in turn disrupt (i) our operational, billing or other administrative functions or (ii) the operations of certain of our customers who rely upon us to provide services critical to their operations;

result in the unauthorized access to, and destruction, loss, theft, misappropriation or release of proprietary, confidential, sensitive, classified or otherwise valuable information of ours, our customers or our customers’ end users, including trade secrets, which others could use for competitive, disruptive, destructive or otherwise harmful purposes and outcomes;

require us to notify customers, regulatory agencies or the public of data breaches;

require us to provide credits for future service under certain service level commitments we have provided contractually to our customers or to offer expensive incentives to retain customers;

subject us to claims for damages, fines, penalties, termination or other remedies under our customer contracts or service standards set by regulators, which in certain cases could exceed our insurance coverage;

result in a loss of business, damage our reputation among our customers and the public generally, subject us to additional regulatory scrutiny or expose us to prolonged litigation; or

require significant management attention or financial resources to remedy the resulting damages or to change our systems, including expenses to repair systems, add new personnel or develop additional protective systems.

Any or all of the foregoing developmentsfuture. Such disruptions could have a negative impact on our business, results of operations, financial condition and cash flows.

Negative publicity may adversely impact us.



We believe our industry is by its nature more prone to reputational risks than many other industries. Our ability to attract and retain customers depends substantially upon external perceptions of our products, services management integrity and financial performance. Customer complaints, governmental investigations, outages, or other service failures of networks operated by us could cause substantial adverse publicity affecting us. Similar events impacting other operators could indirectly harm us by causing substantial adverse publicity affecting our industry in general. In either case, press coverage, social media messaging or other public statements that insinuate improper actions by us or other operators, regardless of their factual accuracy or truthfulness, may result in negative publicity, litigation, governmental investigations or additional regulations. Addressing negative publicity and any resulting litigation or investigations may distract management, increase costs and divert resources. Negative publicity may have an adverse impact on our reputation and the morale of our employees. We could suffer similar adverse effects if shareholders, financial analysts or other financial professionals issue public statements that cast us or our industry in a negative light. Any of these developments could adversely affect our business, results of operations, financial condition, cash flows, prospects and the value of our securities.

Market prices for many of our services have decreased in the past, and any similar price decreases in the future will adversely affect our revenue and margins.

Over the past several years, a range of competitive and technological factors, including robust network construction and intense competition, have lowered market prices for many of our products and services. If these market conditions persist, we may need to continue to reduce prices to retain customers and revenue. If future price reductions are necessary, our operating results will suffer unless we are able to offset these reductions by reducing our operating expenses or increasing our sales volumes.

Our future growth potential will depend in part on the continued development and expansion of the Internet.

Our future growth potential will depend in part upon the continued development and expansion of the Internet as a communication medium and marketplace for the distribution of data, video, voice and other products by businesses, consumers, and governments. The use of the Internet for these purposes may not grow and expand at the rate anticipated by us or others, or may be restricted by factors outside of our control, including (i) actions by other carriers or governmental authorities that restrict us from delivering traffic over other parties' networks, (ii) changes in regulations, (iii) technological stagnation, (iv) increased concerns regarding cyber threats or (v) changes in consumers' preferences or data usage.

Our failure to hire and retain qualified personnel could harm our business.

Our future success depends on our ability to identify, hire, train and retain executives, managers and employees with technological, engineering, software, product development, operational, provisioning, marketing, sales, customer service, administrative, managerial and other key skills. There is a shortage of qualified personnel in several of these fields, particularly in certain growth markets, such as the areas adjoining our Denver and Seattle offices. We compete with several other companies for this limited pool of potential employees. As our industry increasingly becomes more competitive, it could become especially difficult to attract and retain top personnel with skills in high demand. Other more general factors have further increased the challenges of attracting and retaining talented individuals, including disruptions caused by our workforce reduction and restructuring initiatives over the past couple of years, and the challenges of employing represented and non-represented personnel under different compensation structures. In addition, subject to limited exceptions, our executives and domestic employees do not have long-term employment agreements. For all these reasons, there is no assurance that our efforts to recruit and retain qualified personnel will be successful.

Increases in broadband usage may cause network capacity limitations, resulting in service disruptions, reduced capacity or slower transmission speeds for our customers.

Video streaming services, gaming and peer-to-peer file sharing applications use significantly more bandwidth than other Internet activity such as web browsing and email. As use of these services continues to grow, our customers will likely use much more bandwidth than in the past. If this occurs, we could be required to make significant budgeted or unbudgeted capital expenditures to increase network capacity in order to avoid service disruptions, service degradation or slower transmission speeds for our customers. Alternatively, we could choose to implement network management practices to reduce the network capacity available to bandwidth-intensive activities during certain times in market areas experiencing congestion, which could negatively affect our ability to retain and


attract customers in affected markets. Competitive or regulatory constraints may preclude us from recovering the costs of network investments designed to address these issues, which could adversely impact our operating margins, results of operations, financial condition and cash flows.

We have been accused of infringing the intellectual property rights of others and will likely face similar accusations in the future, which could subject us to costly and time-consuming litigation or require us to seek third-party licenses.

Like other communications companies, we have increasingly in recent years received a number of notices from third parties or have been named in lawsuits filed by third parties claiming we have infringed or are infringing upon their intellectual property rights. We are currently responding to several of these notices and claims and expect this industry-wide trend will continue. Responding to these claims may require us to expend significant time and money defending our use of the applicable technology, and divert management’s time and resources away from other business. In certain instances, we may be required to enter into licensing agreements requiring royalty payments. In the case of litigation, we could be required to pay significant monetary damages or cease using the applicable technology. If we are required to take one or more of these actions, our profit margins may decline or our operations could be materially impaired. In addition, in responding to these claims, we may be required to stop selling or redesign one or more of our products or services, which could significantly and adversely affect our business, results of operations, financial condition and cash flows.

Similarly, from time to time, we may need to obtain the right to use certain patents or other intellectual property from third parties to be able to offer new products and services. If we cannot license or otherwise obtain rights to use any required technology from a third party on reasonable terms, our ability to offer new products and services may be prohibited, restricted, made more costly or delayed.

We may not be successful in protecting and enforcing our intellectual property rights.

We rely on various patents, copyrights, trade names, trademarks, service marks, trade secrets and other similar intellectual property rights, as well as confidentiality agreements and procedures, to establish and protect our proprietary rights. These steps, however, may not fully protect us. Others may independently develop technologies that are substantially equivalent, superior to, or otherwise competitive to the technologies we employ in our services; or may intentionally or unintentionally infringe on our intellectual property. Moreover, we may be unable to prevent our current or former employees from using or disclosing to others our proprietary information. Enforcement of our intellectual property rights may depend on initiating legal actions against parties who infringe or misappropriate our proprietary information, but these actions may not be successful, even when our rights have been infringed. If we are unsuccessful in protecting or enforcing our intellectual property rights, our business, competitive position, results of operations and financial condition could be adversely affected.

Our operations, financial performance and liquidity are materially reliant on variouskey suppliers, vendors and other third parties.

Our ability to conduct our operations could be materially adversely affected if certain of our arrangements with third parties were terminated, including those further described below.

Reliance on other communications providers. To offer certain services in certain of our markets, we must either purchase services or lease network capacity from, or interconnect our network with, the infrastructure of other communications carriers or cloud companies who typically compete against us in those markets. Our reliance on these supply or interconnection arrangements exposes us to multiple risks. Typically, these arrangements limitlimits our control over the quality of our services and expose us to the risk that our ability to market our services could be adversely impacted by changes in the plans or properties of the carriers upon which we are reliant.services. In addition, we are exposed to the risk that the other carriers may be unwilling or unable to continue or renew these arrangements in the future on terms favorable to us, or at all. This risk isfuture. Those risks are heightened when the other carrier is a competitor who may benefit from terminating the agreement or imposing price increases, or a carrier who suffers financial distress or bankruptcy. If we lose these arrangements and cannot timely replace them, our ability to provide services to our customers and conduct our business could be materially adversely affected. Moreover, many of our arrangements with other carriers are regulated by domestic or foreign agencies, which subject us to the additional risk that changes in regulation could increase our costs or otherwise adversely affect our ability to provide services. Finally, even when another carrier agrees or is obligated to provide services to us to permit us to obtain new customers, it is frequently expensive, difficult and time-consuming to switch the new customers to our network, especially if the other carrier fails to provide timely and efficient cooperation.increases.

Conversely,Additionally, certain of our operations carry a significant amount of voice or data traffic for other communications providers. Their reliance on our services exposes us to the risk that they may transfer all or a


portion of this traffic from our network to existing or newly-builtalternative networks owned or leased by them, thereby reducing our revenue.
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Our operations and financial performance could be adversely affected if our relationships with any of these other communications companies are unable or unwilling to continue to engage with us for any reason, including financial distress, bankruptcy, strikes, regulatory impediments, legal disputes or commercial differences.

Reliance on other key suppliers and vendors. We depend on a limited number of suppliers and vendors for equipment and services relating to our network infrastructure, including fiber optic cable, software, optronics, transmission electronics, digital switches and related components. We also rely on a limited number of software and service vendors content suppliers orand other parties to assist us with operating, maintaining and administering our business.business, including billing, security, provisioning and general operations. If any of these suppliersvendors experience interruptions, security breaches or other problems delivering their products andor services on a timely basis, our operations could suffer significantly. To the extent that proprietary technology of a supplier is an integral component of our network, we may have limited flexibility to purchase key network components from alternative supplierssuppliers.

Reliance on key customer contracts. We have several complex high-value national and mayglobal customer contracts. These contracts are frequently impacted by a variety of factors that could reduce or eliminate their profitability. Moreover, we would be adversely impacted if we fail to renew major contracts upon their expiration.

Reliance on landowners. We rely on rights-of-way, colocation agreements, franchises and other authorizations granted by governmental bodies, railway companies, utilities, carriers and other third parties to locate a portion of our network equipment over, on or under their respective properties. A significant number of these authorizations are scheduled to lapse over the next five to ten years, unless we are able to extend or renew them. Further, some of our operations are subject to licensing and franchising requirements imposed by municipalities or other governmental authorities. Our operations could be adversely affected if third parties assert patent infringement claims againstany of these authorizations are cancelled, or otherwise terminate or lapse, or if the landowner requests price increases. We cannot assure you we will be able to successfully extend these arrangements when their terms expire, or to enter into new arrangements that may be necessary to implement our suppliersnetwork expansion opportunities.

We face risks from natural disasters and extreme weather, which can disrupt our operations and cause us to incur substantial additional capital and operating costs.

A substantial number of our domestic facilities are located in coastal areas, which subjects them to the risks associated with severe tropical storms, hurricanes and tornadoes, and many other of our facilities are subject to the risk of earthquakes, floods, fires, tornadoes or us. Similarly, in certain instancesother similar casualty events. These events could cause substantial damages, including downed transmission lines, flooded facilities, power outages, fuel shortages, network delay or failure, damaged or destroyed property and equipment, and work interruptions. Due to substantial deductibles, coverage limits and exclusions, and limited availability, we have access totypically recovered only a limited numberportion of alternative suppliersour losses through insurance. Moreover, many climate experts predict an increase in extreme weather events in the future, which would increase our exposure to such risks. For all these reasons, any future hazard-related costs and work interruptions could adversely affect our operations and our financial condition.

Future acquisitions or vendors. strategic investments and asset dispositions could have a detrimental impact on us or the holders of our securities.

In an effort to implement our and Lumen’s business strategies, Lumen from time to time in the event it becomes necessaryfuture may attempt to seek alternative supplierspursue other acquisition or expansion opportunities, including strategic investments. These types of transactions may present significant risks and vendors, we may be unableuncertainties, including the difficulty of identifying appropriate companies to obtain satisfactory replacement supplies, services, utilitiesacquire or programminginvest in on economically attractiveacceptable terms, on a timely basis, or at all, which could increase costs or cause disruptionspotential violations of covenants in our services.and our affiliates’ debt instruments, insufficient revenue acquired to offset liabilities assumed, unexpected expenses, inadequate return of capital, regulatory or compliance issues, potential infringements, difficulties integrating the new properties into our and our affiliates’ operations, and other unidentified issues not discovered in due diligence.


Reliance on utility providers and landlords. Our energy costs can fluctuate significantlyIn addition, in the past, Lumen Technologies or increasewe have disposed of assets or asset groups for a variety of reasons, and we may consider disposing of other assets or asset groups from time to time in the future. If we agree to proceed with any such divestitures of assets, we may experience operational difficulties segregating them from our retained assets and operations, which could result in disruptions to our operations or claims for damages, among other things. Moreover, such dispositions could reduce our cash flows available to support our payment of distributions, capital expenditures, debt maturities or other commitments.

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An outbreak of disease or similar public health threat, such as the recent COVID-19 pandemic, could have a material adverse impact on us.

An outbreak of disease or similar public health threat, such as the recent COVID-19 pandemic and its detrimental impact on the worldwide economy, could have a material adverse impact on our operating results and financial condition. COVID-19 poses the risk that we or our employees, contractors, suppliers, customers and other business partners may be prevented from conducting business activities at expected levels through established processes for an indefinite period of time. Future events regarding the pandemic, which are unpredictable and beyond our control, will likely continue impacting our operations and results by its effects on demand for our products and services and network usage, on our customers’ ability to continue to pay us in a timely manner, on other third parties we rely on, on our workforce, on our performance under our contracts, and on our supply chains or distribution channels for our products and services. If the pandemic intensifies or economic conditions further deteriorate, the pandemic’s adverse impact on us could become pronounced in the future and could have a material adverse impact on our operating results and financial condition.

Moreover, to the extent any of these risks and uncertainties adversely impact us, they may also have the effect of heightening many of the other risks described in this section “Item 1A. Risk Factors.”

We have taken certain precautions due to the uncertain and evolving situation relating to the spread of COVID-19 that could have a material adverse impact on us.

The precautionary measures described in this annual report we have taken to safeguard our employees and customers could make it more difficult to (i) timely and efficiently furnish products and services to our customers, (ii) devote sufficient resources to our ongoing network and product simplification projects, (iii) efficiently monitor and maintain our network, (iv) maintain effective internal controls, (v) mitigate IT or cybersecurity related risks, and (vi) otherwise operate and administer our affairs. As such, these measures ultimately could have a material adverse impact on our operating results and financial condition.

Our consolidated revenue is concentrated in a couple top customers.

Approximately 3% of our consolidated revenue is attributable to our top customer, and approximately 5% of our consolidated revenue is attributable to our top two customers. If we lost either or both of these customers, or either of them materially decreased their respective orders for our services, our business would be adversely affected.

For additional information about our business and operations, see "Business" in Item 1 of this report.

We face other business risks.

We face other business risks, including changesamong others:

the risk that customer complaints, governmental investigations or other adverse publicity will adversely impact our brand and our business; and

the difficulties of managing and administering an organization that offers a complex set of products to a diverse range of customers across several continents.

Legal and Regulatory Risks

We are subject to an extensive, evolving regulatory framework that could create operational or compliance costs.

As explained in legislationgreater detail elsewhere in this annual report, (i) our domestic operations are regulated by the FCC and regulation. Several pending proposals designedother federal, state and local agencies and (ii) our international operations are regulated by a wide range of various foreign and international bodies. We cannot assure you we will be successful in obtaining or retaining all regulatory licenses necessary to reduce greenhouse emissions could substantiallycarry out our business in our various markets. Even if we are, the prescribed service standards and conditions imposed on us under these licenses and related data storage, communication and transfer laws may increase our energy costs, limit our operational flexibility or result in third-party claims.

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While Level 3 provides competitive services that are generally not subject to state regulation to the same degree as ILECs, we are subject to numerous requirements and interpretations under various international, federal, state and local laws, rules and regulations, which are often quite detailed and occasionally in conflict with each other. Accordingly, we may notcannot ensure we will always be ableconsidered to passbe in compliance with all these requirements at any single point in time.

Various governmental agencies, including state attorneys general, with jurisdiction over our operations have routinely in the past investigated our business practices either in response to customer complaints or on their own initiative, and are expected to our customers. We lease manycontinue to do the same in the future. Certain of our office facilities,these investigations have resulted in substantial fines in the past. On occasion, we have resolved such matters by entering into consent decrees, which subjectsare court orders that frequently bind us to riskspecific conduct going forward. These consent decrees expose us not only to contractual remedies, but also to judicial enforcement via contempt of highercourt proceedings, any of which could have material adverse consequences. Additionally, future rent paymentsinvestigations can potentially result in enforcement actions, litigation, fines, settlements or non-renewals whenreputational harm, or could cause us to change our current lease expires.sales practices or operations.


Reliance on governmental payments. We provide products or services to various federal, state and local agencies. Our failure to comply with complex governmental regulations and laws applicable to these programs, or the terms of our governmental contracts, could result in us suffering substantial negative publicity, being suspended or disbarreddebarred from future governmental programs or contracts for a significant period of time.time and in certain instances could lead to the revocation of our FCC licenses. Moreover, certain governmental agencies frequently reserve the right to terminate their contracts for convenience or if funding is unavailable. If our governmental contracts are terminated for any reason, or if we are suspended or debarred from governmental programs or contracts, our results of operations and financial condition could be materially adversely affected.


Violating our government contracts could have other serious consequences.

We provide servicesAdapting and responding to various governmental agencies with responsibility for national security or law enforcement. These governmental contracts impose significantchanging regulatory requirements on us relating to network security, information storage and other matters, and in certain instances impose on us additional heightened responsibilities, including requirements related to the composition of CenturyLink's Board of Directors. While we expect to continue to comply fully with all of our obligations under these contracts, we cannot assure you of this. The consequences of violating these contracts could be severe, potentially including the revocation of our Federal Communications Commission (the “FCC”) licenses in the U.S. (in addition to being suspended or debarred from government contracting, as noted above.)

Portions of our property, plant and equipment are located on property owned by third parties.

We rely on rights-of-way, colocation agreements, franchises and other authorizations granted by governmental bodies, railway companies, utilities, carriers and other third parties to locate our cable, conduit and other network equipment on or under their respective properties. A significant number of these authorizations are scheduled to lapse over the next five to ten years, unless we are able to extend or renew them. Our operations could be adversely affected if any of these authorizations terminate or lapse, or if the landowner requests price increases. Moreover, our ability to expand our network could depend in part on obtaining additional authorizations, the receipt of which is not assured.

Over the past few years, certain utilities, cooperatives and municipalities in certain of the states in which we operate have requested significant rate increases for attaching our plant to their facilities. To the extent that these entities are successful in increasing the amount we pay for these attachments, our future operating costs will increase.



Our subsidiaries currently are, and in the past have been, subject to lawsuits challenging the subsidiaries’ use of rights-of-way. Similar suits are possible in the future. Plaintiffs in these suits typically seek to have them certified as class action suits. These suits are typically complex, lengthy and costly to defend, and expose us to each of the other general litigation risks described elsewhere herein.

Our major contracts subject us to various risks.

We furnish to and receive from our business customers indemnities relating to damages caused or sustained by us in connection with certain ofhas historically materially impacted our operations. Our customers’ changing views on risk allocation could cause us to accept greater risk to win new business or could result in us losing business if we are not prepared to take such risks. To the extent that we accept such additional risk,We believe evolving regulatory developments and seek to insure against it, our insurance premiums could rise.

We have several complex high-value national and global customer contracts. The revenue and profitability of these contracts are frequently impacted by a variety of factors, including variations in cost, attaining milestones, meeting service level commitments, service outages, achieving cost savings anticipated in our contract pricing, changes in our customers’ needs, and our suppliers’ performance. Any of these factors could reduce or eliminate the profitability of these contracts. Moreover, we would be adversely impacted if we fail to renew major contracts upon their expiration.

Our international operations expose us to various regulatory currency, tax, legal and other risks.

Our international operations are subject to U.S. and non-U.S. laws and regulations regarding operations in international jurisdictions in which we provide services. These numerous and sometimes conflicting laws and regulations include anti-corruption laws, anti-competition laws, trade restrictions, tax laws, immigration laws, privacy laws and accounting requirements. Many of these laws are complex and change frequently. Regulations that require the awarding of contracts to local contractors or the employment of local citizens may adversely affect our flexibility or competitiveness in these jurisdictions. Local laws and regulations, and their interpretation and enforcement, differ significantly among those jurisdictions. There is a risk that these laws or regulations may materially restrict our ability to deliver services in various international jurisdictions or could be breached through inadvertence or mistake, fraudulent or negligent behavior of our employees or agents, failure to comply with certain formal documentation or technical requirements, or otherwise. Violations of these laws and regulations could result in fines and penalties, criminal sanctions against us or our personnel, or prohibitions on the conduct of our business or our ability to operate in one or more countries, any of which could have a material adverse effect on our business, reputation, results of operations, financial condition or prospects.

Many non-U.S. laws and regulations relating to communications services are more restrictive than U.S. laws and regulations, particularly those relating to privacy rights and data retention. Moreover, national regulatory frameworks that are consistent with the policies and requirements of global organizations and standards have only recently been, or are still being, enacted in many countries. Accordingly, many countries are still in the early stages of providing for and adapting to a liberalized telecommunications market. As a result, in these markets we may encounter more protracted and difficult procedures to obtain licenses necessary to provide the full set of products and services we seek to offer.

In addition to these international regulatory risks, some of the other risks inherent in conducting business internationally include:

tax, licensing, political or other business restrictions or requirements, which may render it more difficult to obtain licenses or interconnection agreements on acceptable terms, if at all;

uncertainty concerning import and export restrictions, including the risk of fines or penalties assessed for violations;

longer payment cycles and problems collecting accounts receivable;

U.S. and non-U.S. regulation of overseas operations, including regulation under the U.S. Foreign Corrupt Practices Act (the “FCPA”), the U.K. Bribery Act of 2010, the Brazilian Anti-corruption Law and other applicable anti-corruption laws (collectively with the FCPA, the "Anti-Corruption Laws");



economic, social and political instability, with the attendant risks of terrorism, kidnapping, extortion, civic unrest and potential seizure or nationalization of assets;

currency and exchange controls, repatriation restrictions and fluctuations in currency exchange rates;

challenges in securing and maintaining the necessary physical and telecommunications infrastructure;

the inability in certain jurisdictions to enforce contract rights either due to underdeveloped legal systems or government actions that result in a deprivation of contract rights;

increased risk of cyber-attacks or similar events to our network as we expand our network or interconnect our network with other networks internationally;

the inability in certain jurisdictions to adequately protect intellectual property rights;

laws, policies or practices that restrict with whom we can contract or otherwise limit the scope of operations that can legally or practicably be conducted within any particular country;

potential submission of disputes to the jurisdiction of a non-U.S. court or arbitration panel;

reliance on third parties, including those with which we have limited experience;

limitations in the availability, amount or terms of insurance coverage;

the imposition of unanticipated or increased taxes, increased communications or privacy regulations or other forms of public or governmental regulation that increase our operating expenses; and

challenges in staffing and managing overseas operations.

Changes in multilateral conventions, treaties, tariffs or other arrangements between or among sovereign nations could impact us. Specifically, the United Kingdom exited the European Union on January 31, 2020 ("Brexit"), subject to the 11-month transition period further described elsewhere herein, and the British government is currently negotiating the terms of Brexit. Brexit could potentially impact our supply chains, logistics, and human resources, and subject us to additional regulatory complexities. Additionally, Brexit and other changes in multilateral arrangements may more broadly adversely affect our operations and financial results.

Many of these risks are beyond our control, and we cannot predict the nature or the likelihood of the occurrence or corresponding effect of any such events, each of which could have an adverse effect on our financial condition and results of operations.

Certain of our international operations are conducted in countries or regions experiencing corruption or instability, which subjects us to heightened legal and economic risks.

We do business and may in the future do additional business in certain countries or regions in which corruption is a serious problem. Moreover, in order to effectively compete in certain non-U.S. jurisdictions, it is frequently necessary or required to establish joint ventures, strategic alliances or marketing arrangements with local operators, partners or agents. In certain instances, these local operators, partners or agents may have interests that are not always aligned with ours. Reliance on local operators, partners or agents could expose us to the risk of being unable to control the scope or quality of our overseas services or products, or being held liable under any Anti-Corruption Laws for actions taken by our strategic or local partners or agents. Any determination that we have violated any Anti-Corruption Laws could have a material adverse effect on our business, results of operations, reputation or prospects.



We conduct significant operations in regions that have historically experienced high levels of political, economic and social instability, including the Latin American region. Various events in recent years have placed pressures on the stability of the currencies of several Latin American countries in which we operate, including Argentina, Brazil and Colombia. Pressures or volatility in local or regional currencies may adversely affect our customers in this region, which could diminish their ability or willingness to order products or services from us. Several Latin American countries have historically experienced high rates of inflation. Governmental actions taken to curb inflation, coupled with speculation about possible future actions, have in the past contributed to periodic economic uncertainty in many Latin American countries. Similar actions in the future, together with abrupt shifts in governmental administrations, could impede our ability to develop or implement effective business plans in the region. In addition, if high rates of inflation persist, we may not be able to adjust the price of our services sufficiently to offset our higher costs. A high inflation environment would also have negative effects on the level of economic activity and employment and adversely affect our business.

We are exposed to currency exchange rate risks and currency transfer restrictions and our results may suffer due to currency translations and re-measurements.

Declines in the value of non-U.S. currencies relative to the U.S. dollar could adversely affect us in several respects, including hampering our ability to market our services to customers whose revenue is denominated in depreciated currencies. In addition, where we issue invoices for our services in currencies other than U.S. dollars, our results of operations may suffer due to currency translations if such currencies depreciate relative to the U.S. dollar and we cannot or do not elect to enter into currency hedging arrangements regarding those payment obligations. Similarly, the strengthening of the U.S. dollar and exchange control regulations could negatively impact the ability of overseas customers to pay for our services in U.S. dollars.

Certain Latin American economies have experienced shortages in non-U.S. currency reserves and have adopted restrictions on the use of certain mechanisms to expatriate local earnings and convert local currencies into U.S. dollars. Any of these shortages or restrictions may limit or impede our ability to transfer or convert those currencies into U.S. dollars and to expatriate those funds.

Asset dispositions could have a detrimental impact on us or the holders of our securities.

In the past, we have disposed of assets or asset groups for a variety of reasons, and we may consider disposing of other assets or asset groups from time to time in the future. We may not be able to divest any such assets on terms that are attractive to us, or at all. In addition, if we agree to proceed with any such divestitures of assets, we may experience operational difficulties segregating them from our retained assets and operations, which could impact the execution or timing for such dispositions and could result in disruptions to our operations or claims for damages, among other things. Moreover, such dispositions could reduce our cash flows and make it harder for us to fund all of our cash requirements.

Unfavorable general economic conditions could negatively impact our operating results and financial condition.

Unfavorable general economic conditions, including unstable economic and credit markets or depressed economic activity caused by trade wars, epidemics, pandemics or other factors, could negatively affect our business. While it is difficult to predict the ultimate impact of these general economic conditions, they could adversely affect demand for some of our products and services and could cause customers to shift to lower priced products and services or to delay or forego purchases of our products and services. These conditions impact, in particular, our ability to sell discretionary products or services to business customers that are under pressure to reduce costs or to governmental customers operating under budgetary constraints. Any one or more of these circumstances could continue to depress our revenue. Also, our customers may encounter financial hardships or may not be able to obtain adequate access to credit, which could negatively impact their ability to make timely payments to us. In addition, as discussed further below, unstable economic and credit markets may preclude us from refinancing maturing debt at terms that are as favorable as those from which we previously benefited, at terms that are acceptable to us, or at all. For these reasons, among others, weak economic conditions could adversely affect our operating results, financial condition, and liquidity.
For additional information about our business and operations, see "Business" in Item 1 of this report.
Our consolidated revenue is concentrated in a couple top customers.



Approximately 3% of our consolidated revenue is attributable to our top customer, and approximately 5% of our consolidated revenue is attributable to our top two customers. If we lost either or both of these customers, or either of them materially decreased its orders for our services, our business would be adversely affected.

For additional information about our business and operations, see "Business" in Item 1 of this report.

Although we believe our business has been successfully integrated into CenturyLink’s business, additional challenges may remain.

In late 2017, this transaction combined two companies which previously operated as independent public companies. Although, we believe the integration of the two companies has been successfully completed, additional challenges could arise, including those relating to the following:

the complexities of combining two companies with different histories, cultures, regulatory restrictions, operating structures, lending arrangements and markets;

the complexities associated with managing the combined businesses out of several different locations and integrating personnel from the two companies, while at the same time attempting to provide consistent, high-quality products and services under a unified culture; and

impediments to fully and timely integrating systems, technologies, procedures, policies, standards and controls.

Our failure to adequately address these and related challenges could adversely affect our business and financial results.

For additional information about our business and operations, see "Business" in Item 1 of this report.

Risks Relating to Legal and Regulatory Matters

We operate in a highly regulated industry and are therefore exposed to restrictions on our operations and a variety of risks relating to such regulation.

General. Our domestic operations are regulated by the FCC, various state utility commissions and occasionally by local agencies. Our domestic operations are also subject to potential investigation and legal action by the Federal Trade Commission ("FTC") and other federal and state regulatory authorities over issues such as consumer marketing, competitive practices, and privacy protections. Our non-domestic operations are regulated by supranational groups (such as the European Union), national agencies and frequently state, provincial or local bodies.

Generally, we must obtain and maintain operating licenses from these bodies in most territories where we offer regulated services. We cannot assure you that we will be successful in obtaining or retaining all licenses necessary to carry out our business plan. Even if we are, the prescribed service standards and conditions imposed on us under these licenses may increase our costs and limit our operational flexibility. We also operate in some areas of the world without licenses, as permitted through relationships with locally-licensed partners.

We are subject to numerous requirements and interpretations under various international, federal, state and local laws, rules and regulations, which are often quite detailed and occasionally in conflict with each other. The regulation of telecommunications networks and services around the world varies widely. In some countries, the range of services we are legally permitted to provide may be limited or may change. As noted above, in other countries existing telecommunications legislation is in development, is subject to currently ongoing proceedings, is unclear or inconsistent, or is applied in an unequal or unpredictable fashion, often in the absence of adjudicative forums that are adequate to address disputes. Accordingly, we cannot ensure that we will always be considered to be in compliance with all these requirements at any single point in time (as discussed further elsewhere herein). Our inability or failure to comply with the telecommunications and other laws of one or more countries in which we operate could prevent us from commencing or continuing to provide service therein.



The agencies responsible for the enforcement of these laws, rules and regulations may initiate inquiries or actions based on customer complaints or on their own initiative. Even if we are ultimately found to have complied with applicable regulations, such actions or inquiries could create adverse publicity that negatively impacts our business.

Domestic regulation of the telecommunications industry continues to change, and the regulatory environment varies substantially from jurisdiction to jurisdiction. A substantial portion of our local voice services revenue remains subject to FCC and state utility commission pricing regulation, which periodically exposes us to pricing or earnings disputes and could expose us to unanticipated price declines. In addition, from time to time carriers or other third parties refuse to pay for certain of our services or challenge our rights to receive certain service payments. Our future revenue, costs, and capital investment could be adversely affected by material changes to or decisions regarding the applicability of government requirements, and we cannot assure you that future regulatory, judicial or legislative activities will not have a material adverse effect on our operations.

Changes in the composition and leadership of the FCC, state commissions and other agencies that regulate our business could have significant impacts on our revenue, expenses, competitive position and prospects. Changes in the composition and leadership of these agencies are often difficult to predict, which makes future planning more difficult.

Risks associated with changes in regulation. Changes in regulation can have a material impact on our business, revenue or financial performance. Changes over the past couple of decades in federal regulations have substantially impacted our operations, including recent orders or laws overhauling intercarrier compensation, revamping universal service funding and increasing our responsibilities to assist various governmental agencies and safeguard customer data. These changes have significantly impacted various aspects of our operations, financial results and capital expenditures, including the amount of revenue we collect from our wholesale customers. We expect these impacts will continue in the future. For more information, see "Business-Regulation" in Item 1 of this report, and "Management's Discussion and Analysis of Financial Condition and Results of Operations" in Item 7 of this report.

Many of the FCC’s regulations adopted in recent years remain subject to judicial review and additional rulemakings, thus increasing the difficulty of determining the ultimate impact of these changes on us and our competitors.

Risks of investigations and fines. Various governmental agencies have routinely in the past investigated our or our affiliates’ business practices either in response to complaints or on their own initiative, and are expected to continue to do the same in the future. These investigations can potentially result in enforcement actions, litigation, fines, settlements or reputational harm, or could cause us to change our sales practices or operations. We typically publicly disclose the existence or outcome of these investigations, or our own internal investigations, only when we determine these disclosures to be material to investors or otherwise required by applicable law.

Risks of higher costs. Regulations continue to create significant operating and capital costs for us. Regulatory challenges tobusiness. In particular, our business practicescould be materially impacted if the U.S. Congress amends or delays in obtaining certifications and regulatory approvals could cause us to incur substantial legal and administrative expenses, and, if successful, such challenges could adversely affect our operations.

Our business also may be impacted by legislation and regulation imposing new or greater obligations related to regulations or laws related to regulating broadband services, storing records, fighting crime, bolstering homeland security or cyber security, increasing disaster recovery requirements, minimizing environmental impacts, enhancing privacy, restricting data collection, protecting intellectual property rights of third parties, or addressing other issues that impact our business. We expect our compliance costs to increase if future laws or regulations continue to increase our obligations.



Risks posed by other regulations. All of our operations are also subject to a variety of environmental, safety, health and other governmental regulations. In connection with oureliminates current operations, we use, handle and dispose of various hazardous and non-hazardous substances and wastes. In prior decades, certain of our current or former subsidiaries owned or operated, or are alleged to have owned or operated, former manufacturing businesses for which we have been notified of certain potential environmental liabilities. We monitor our compliance with applicable regulations or commitments governing these current and past activities. Although we believe that we are in compliance with these regulations in all material respects, our use, handling and disposal of environmentally sensitive materials, or the prior operations of our predecessors, could expose us to claims or actions that could potentially have a material adverse effect on our business, financial condition and operating results.

For a discussion of regulatory risks associated with our international operations, see “Risk Factors-Risks Affecting Our Business-Our international operations expose us to various regulatory, currency, tax, legal and other risks."

Regulation of the Internet and data privacy could substantially impact us.

Since the creation of the Internet, there has been extensive debate about whether and how to regulate Internet service providers. A significant number of U.S. congressional leaders, state elected officials and various consumer interest groups have long advocated in favor of extensive regulation. In 2015, the FCC adopted new regulations that regulated broadband services as a public utility under Title II of the Communications Act of 1934. The FCC voted to repeal most of those regulations in December 2017 and preempted states from substantial regulations of their own. Opponents of the rescission judicially challenged this action and continue to advocate in favor of re-instituting extensive federal regulation. In addition, California and other states have adopted, or are considering adopting, legislation or regulations that govern the terms of internet services. In October 2019, a federal court upheld the FCC’s classification decision but vacated a part of its preemption ruling. The court also remanded to the FCC for further findings related to the classification decision. Numerous parties have sought further appellate review of this decision. The results of these further appeals are pending. Dependinglaw limitations on the scope of such current and future federal or state regulation and judicial proceedings regarding these matters, the imposition of heightened regulation of our Internet operations could hamper our ability to operate our data networks efficiently, restrict our ability to implement network management practices necessary to ensure quality service, increase the cost of operating, maintaining and upgrading our network, and otherwise negatively impact our current operations. As the significance of the Internet continues to expand, foreign governments similarly may adopt new laws or regulations governing the Internet. We cannot predict the outcome of any such changes.

A growing number of non-U.S. jurisdictions have adopted rigorous data privacy laws. For example, all current member states of the European Union have adopted new European data protection laws that have exposed our European operations to an increased risk of litigation and substantial regulatory fines. In the U.S., California and other states have adopted, or are considering adopting, comparable data privacy laws. These laws are complex and not consistent across jurisdictions. Although we cannot predict the ultimate outcomes of this growing trend toward additional regulation, we expect it will increase our operating costs and heighten our regulatory risk.

We may be liable for the material that content providers or distributors distribute over our network.

The liability of private network operators for informationproviders, such as us, against claims related to third party content stored or transmitted on theirprivate networks, is impacted bothas currently proposed by changing technologycertain governmental officials, legislative leaders and evolving legal principles that remain unsettledconsumer interest groups. We could also be materially affected if currently pending proposals to increase the regulation of internet service providers or to further strengthen data privacy laws are implemented. The variability of these laws could also hamper the ability of us and our customers to plan for the future or establish long-term strategies.

Third-party content stored or transmitted on our networks could result in many jurisdictions. liability or otherwise damage our reputation.

While we disclaim any liability for third-party content in our service contracts, as a private network provider we potentially could be exposed to legal claims relating to third partythird-party content stored or transmitted on our networks. Such claims could involve, among others, allegations of defamation, invasion of privacy, copyright infringement, or aiding and abetting restricted activities such as online gambling or pornography. Although we believe our liability for these types of claims is limited under current law, suits against other carriers have been successful and we cannot assure you that our defenses will prevail. If we decide to implement additional measures to reduceSuch third-party content could also result in adverse publicity and damage our exposure to these risks, or if we are required to defend ourselves against these kinds of claims, our operations and financial results could be negatively affected.reputation.

Our pending legal proceedings could have a material adverse impact on our financial condition and operating results, the trading price of our securities and our ability to access the capital markets.us.



There are several potentially material proceedings pending against us as described in Note 17—Commitments, Contingencies and Other Items to our consolidated financial statements included in Item 8 of this report.affiliates. Results of these legal proceedings cannot be predicted with certainty. Irrespective of its merits, litigation may be both lengthy and disruptive to our operations and could cause significant expenditure and diversion of management attention. We review our litigation accrual liabilities on a quarterly basis, but in accordance with applicable accounting guidelines only establish accrual liabilities when losses are deemed probable and reasonably estimable and only revise previously-established accrual liabilities when warranted by changes in circumstances, in each case based on then-available information. As such, as of any given date we could have exposure to losses under proceedings as to which no liability has beenin excess of our accrued or as to which the accrued liability is inadequate.liability. For each of these reasons, any of the proceedings described in Note 17,16—Commitments, Contingencies and Other Items, as well as current litigation not described therein or future litigation, could have a material adverse effect on our business, reputation, financial position, operating results, the trading price of our debt securities and our ability to access the capital markets. We can give you no assurances as to the ultimate impact of these matters on us.

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We are subject to franchising requirements that could impedemay not be successful in protecting and enforcing our expansion opportunities or result in potential fines or penalties.intellectual property rights.

We rely on various patents, copyrights, trade names, trademarks, service marks, trade secrets and other similar intellectual property rights, as well as confidentiality agreements and procedures, to establish and protect our proprietary rights. For a variety of reasons, however, these steps may not fully protect us, including due to inherent limitations on the ability to enforce these rights. If we are unsuccessful in protecting or enforcing our intellectual property rights, our business, competitive position, results of operations and financial condition could be adversely affected.

We have been accused of infringing the intellectual property rights of others and will likely face similar accusations in the future.

We have received a number of notices from third parties or have been named in lawsuits filed by third parties claiming we have infringed or are infringing their intellectual property rights. We are currently responding to several of these notices and claims and expect this industry-wide trend will continue. If these claims succeed, we could be required to pay significant monetary damages, to cease using the applicable technology or to make royalty payments to continue using the applicable technology. If we are required to take one or more of these actions, our profit margins may decline, our operations could be materially impaired or we may be required to obtain from municipal authorities operating franchises to installstop selling or expand certain facilities related to our fiber transport operations and certainredesign one or more of our products or services, which may adversely affect our business, results of operations, financial condition and cash flows. Similarly, from time to time, we may need to obtain the right to use certain patents or other intellectual property from third parties to be able to offer new products and services. Some of these franchisesIf we cannot obtain rights to use any required technology from a third party on reasonable terms, our ability to offer new products and services may requirebe prohibited, restricted, made more costly or delayed.

Our international operations expose us to pay franchise fees, and may require us to pay fines or penalties if we violate or terminate our related contractual commitments. In some cases, certain franchise requirements could delay us in expanding our operations or increase the costs of providing these services.

We are exposed to risks arising out of recent legislation affecting U.S. public companies.

Changing laws, regulations and standards relating to corporate governance and public disclosure, including the Sarbanes-Oxley Act and the Dodd-Frank Wall Street Reform and Consumer Protection Act, and related regulations implemented thereunder, have increased ourvarious regulatory, currency, tax, legal and financial compliance costsother risks.

Our international operations are subject to U.S. and made some activities more time consuming. Any failure to comply with thesenon-U.S. laws and regulations including any failure to timely complete annual assessmentsregarding operations in international jurisdictions in which we provide services. These numerous and sometimes conflicting laws and regulations include anti-corruption laws, anti-competition laws, trade restrictions, economic sanctions, tax laws, immigration laws, privacy laws and accounting requirements. Many of our internal controls; could subject us to sanctions or investigation by regulatory authorities. Any such action could adversely affect our financial results or our reputation with investors, lenders or others.

Changes in any of the above-describedthese laws are complex and change frequently. There is a risk that these laws or regulations may limitmaterially restrict our ability to plan,deliver services in various international jurisdictions or expose us to the risk of fines, penalties or license revocations if we are determined to have violated applicable laws or regulations.

Many non-U.S. laws and regulations relating to communications services are more restrictive than U.S. laws and regulations, particularly those relating to privacy rights and data retention. Moreover, many countries are still in the early stages of providing for and adapting to a liberalized telecommunications market, which could make it more difficult for us to obtain licenses and conduct our operations.

In addition to these international regulatory risks, some of the other risks inherent in conducting business internationally include: economic, social and political instability, with the attendant risks of terrorism, kidnapping, extortion, civic unrest and potential seizure or nationalization of assets; currency and exchange controls, repatriation restrictions and fluctuations in currency exchange rates including, without limitation, the matters outlined in Note 1—Background and Summary of Significant Accounting Policies—Foreign Currency; problems collecting accounts receivable; the difficulty or inability in certain jurisdictions to enforce contract or intellectual property rights; reliance on certain third parties with whom we lack extensive experience; supply chain challenges; and challenges in securing and maintaining the necessary physical and telecommunications infrastructure.

Changes in multilateral conventions, treaties, tariffs or other arrangements between or among sovereign nations could impact us. Specifically, the United Kingdom recently exited the European Union ("Brexit”) subject to the negotiation of additional separation agreements with the European Union regarding data sharing, financial services and other matters. Brexit could potentially impact our supply chains, logistics, and human resources, and subject us to further costs or constraints.

From time to time, the laws or regulations governing us or our customers, or the government’s policy of enforcing those laws or regulations, have changed frequentlyadditional regulatory complexities. Additionally, Brexit and materially. The variability of these laws could hamper the ability of us and our customers to plan for the future or establish long-term strategies. Moreover, futureother changes in these laws or regulations could further increase our operating or compliance costs, or further restrict our operational flexibility, any of which could have a material adverse effect on our results of operations, competitive position, financial condition or prospects.

For amultilateral arrangements may more thorough discussion of the regulatory issues that maybroadly adversely affect our business, see "Business-Regulation" in Item 1 of this report.operations and financial results.

Risks Affecting Our Liquidity and Capital Resources
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Financial Risks

Our highsignificant debt levels expose us to a broad range of risks.

We continue to carry significant debt. As of December 31, 2019, the aggregate principal amount2020, we had approximately $4.6 billion of ouroutstanding consolidated long-term debt was $10.1secured indebtedness and $5.5 billion excludingof outstanding consolidated unsecured indebtedness (excluding finance lease obligations, unamortized discounts and premiums, net and unamortized debt issuance costs and finance leases. As of such date, $840 million aggregate principal amount of this long-term debt was scheduled to mature prior to December 31, 2022. While we currently believe we will have the financial resources to meet or refinance our obligations when they come due, we cannot fully anticipate our future performance or financial condition, the future condition of the credit markets or the economy generally.costs).



Our significant levels of debt canand related debt service obligations could adversely affect us in several respects, including:

limiting our ability to obtain additional financing for working capital, capital expenditures, acquisitions, refinancings or other general corporate purposes, particularly if, as discussed further in the risk factor disclosure below, (i) the ratings assigned to our debt securities by nationally recognized credit rating organizations are revised downward or (ii) we seek capital during periods of turbulent or unsettled market conditions;

requiring us to dedicate a substantial portion of our cash flow from operations to the payment of interest and principal on our debt, thereby reducing the funds available to us for other purposes, including acquisitions, capital expenditures, strategic initiatives distributions, stock repurchases, marketing and other potential growth initiatives;dividends;

hindering our ability to capitalize on business opportunities and to plan for or react to changing market, industry, competitive or economic conditions;

increasing our future borrowing costs;

limiting or precluding us from entering into commercial, hedging or other financial arrangements with vendors, customers or other business partners;

making us more vulnerable to economic or industry downturns, including interest rate increases;

placing us at a competitive disadvantage compared to less leveraged competitors;companies;

increasingmaking it more difficult or expensive for us to obtain any necessary future financings or refinancings, including the risk that we will needthis could force us to sell securities or assets possibly on unfavorable terms, or take other unfavorableless desirable actions to meet payment obligations; orraise capital; and

increasing the risk that we may not meet the financial or non-financial covenants contained in our debt agreements or timely make all required debt payments, either of which could result in the acceleration of some or all of our outstanding indebtedness.

The effects of each of these factors could be intensified if we increase our borrowings.

A substantial portionborrowings or experience any downgrade in our credit ratings or those of our indebtedness bears interest at variable rates. If market interest rates increase, our variable-rate debt will have higher debt service requirements, which could adversely impact our cash flows and financial condition. If such rate increases are significant and sustained, these impacts could be material.

Any failure to make required debt payments could, among other things, adversely affect our ability to conduct operations or raise capital.

Subject to certain limitations, our debt agreements and the debt agreements of our subsidiaries allow us to incur additional debt, which could exacerbate the other risks described in this report.

affiliates. Subject to certain limitations and restrictions, the current terms of our debt instruments and theour subsidiaries’ debt instruments of our subsidiaries permit us or them to incur additional indebtedness, including additional borrowings under CenturyLink's revolving credit facility. Incremental borrowings that impose additional financial risks could exacerbate the other risks described in this report.indebtedness.

We expect to periodically require financing, and we cannot assure you that we will be able to obtain such financing on terms that are acceptable to us, or at all.

We have a significant amount of indebtedness that we intendexpect to periodically require financing in the future to refinance over the next several years, principally through the issuance of debt securities or term loans by CenturyLink or one or more of our principal subsidiaries. We may also need to obtain additional financing under a variety ofexisting indebtedness and potentially for other circumstances, including if:

we engage in additional acquisitions or undertake substantial capital projects or other initiatives that increase our cash requirements;



we become subject to significant judgments or settlements, including in connection with one or more of the matters discussed elsewhere herein; or

we otherwise require additional cash to fund our cash requirements described elsewhere herein.

purposes. Our ability to arrange additional financing will depend on, among other factors, our financial position, performance, and credit ratings, as well as prevailing market conditions and other factors beyond our control. Prevailing market conditions could be adversely affected by (i) general market conditions, such as disruptions in domestic or overseas sovereign or corporate debt markets, geo-political instabilities, trade restrictions, pandemics, contractions or limited growth in the economy or other similar adverse economic developments in the U.S. or abroad, and (ii) specific conditions in the communications industry. Instability in the domestic or global financial markets has from time to time resulted in periodic volatility and disruptions in the capital markets. Uncertainty regarding worldwide trade, the strength of various global and supranatural governing bodiesFor these and other geopolitical events could significantly affect global financial markets in 2020. Volatility in the global markets could limit our access to the credit markets, leading to higher borrowing costs or, in some cases, the inability to obtain financing on terms that are as favorable as those from which we previously benefited, on terms that are acceptable to us, or at all.
In addition, our ability to borrow funds in the future will depend in part on the satisfaction of the covenants in our credit facilities and other debt instruments, which are discussed further below.

Our access to funds under CenturyLink's revolving credit facility is further dependent upon the ability of the facility’s lenders to meet their funding commitments. Stricter capital-related and other regulations, particularly in the United States and Europe, could hamper the ability of these lenders to continue to fund their commitments. If one or more of the lenders fails to fund, the remaining lenders will not be legally obligated to rectify the funding shortfall.

For all the reasons, mentioned above, we can give no assurance that additional financing for any of these purposes will be available on terms that are acceptable to us, or at all.

If we are unable to make required debt payments or refinance our debt, we would likely have to consider other options, such as selling assets, issuing additional securities, reducing or terminating our distributions, cutting or delaying costs or otherwise reducing our cash requirements, or negotiating with our lenders to restructure our applicable debt. Our current and future debt instruments may restrict, or market or business conditions may limit, our ability to complete some of these actions on favorable terms, or at all. For these and other reasons, we cannot assure you that we could implement these steps in a sufficient or timely manner, or at all. Moreover, any steps taken to strengthen our liquidity, such as cutting costs, could adversely impact our business or operations.

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We haveare part of a highly complex debt structure, which could impact the rights of our investors.

CenturyLink, Inc. and various of its subsidiaries owe substantial sums pursuant to various debt and financing arrangements, certain of which are guaranteed by other principal subsidiaries. Over half of the debt of CenturyLink, Inc. is guaranteed by nine of its principal domestic subsidiaries, six of which have pledged substantially all of their assets (including certain of their respective subsidiaries) to secure their guarantees. The remainder of the debt of CenturyLink, Inc. is neither secured by collateral nor guaranteed by any of its subsidiaries. Nearly half of the debt of our affiliatesubsidiary Level 3 Financing, Inc. is (i) secured by a pledge of substantially all of its assets and (ii) guaranteed on a secured basis by certain of its affiliates. The remainder of the debt of Level 3 Financing, Inc. is not secured by any of its assets, but is guaranteed by certain of its parent.affiliates, including us. Lumen Technologies, Inc. and various of its subsidiaries owe substantial sums pursuant to various debt and financing arrangements, certain of which are guaranteed by other principal subsidiaries. Almost half of the debt of Lumen Technologies, Inc. is guaranteed by certain of its principal domestic subsidiaries, some of which have pledged substantially all of their assets (including certain of their respective subsidiaries) to secure their guarantees. The remainder of the debt of Lumen Technologies, Inc. is neither guaranteed nor secured. Substantial amounts of debt are also owed by two direct or indirect subsidiaries of Qwest Communications International Inc. and by Embarq Corporation and one of its subsidiaries. Most of the approximately 400 subsidiaries of CenturyLink,Lumen Technologies, Inc. have neither borrowed money nor guaranteed any of the debt of CenturyLink,Lumen Technologies, Inc. or its affiliates. As such, investors in our consolidated debt instruments should be aware that (i) determining the priority of their rights as creditors is a complex matter which is substantially dependent upon the assets and earning power of the entities that issued or guaranteed (if any) the applicable debt and (ii) a substantial portion of such debt is structurally subordinated to all liabilities of ourthe non-guarantor subsidiaries of Lumen Technologies, Inc. to the extent of the value of those subsidiaries that are obligors.



Our various debt agreements include restrictions and covenants that could (i) limit our ability to conduct operations or borrow additional funds, (ii) restrict our ability to engage in inter-company transactions, and (iii) lead to the acceleration of our repayment obligations in certain instances.

Under our and our affiliates' debt and financing arrangements, the issuer of the debt is subject to various covenants and restrictions, the most restrictive of which pertain to the debt of CenturyLink,Lumen Technologies, Inc. and Level 3 Financing, Inc.

CenturyLink's debt arrangementsLumen’s senior secured credit facilities and notes contain several significant limitations restricting itsLumen’s ability to, among other things:

things, borrow additional money or issue guarantees;

pay dividends or other distributions to shareholders;

make loans, advances or other investments;

loans; create liens on assets;

sell assets;

enter into sale-leaseback transactions;

enter into transactions transact with affiliates;its affiliates and

engage in mergers or consolidations.

These above-listed restrictive covenants could materially adversely affect our and our affiliates' ability to operate or expandreconfigure our business, to pursue acquisitions, divestitures or other strategic transactions, or to otherwise pursue our plans and strategies.

The debt and financing arrangements of Level 3 Financing, Inc. contain substantially similar limitations that restrict our operations on a standalone basis as a separate restricted group. Consequently, certain of these covenants may significantly restrict our ability to distribute cash from Level 3 to other of our affiliated entities or to enter into other transactions among our affiliatedwholly-owned entities.

CenturyLink, Inc.’sLumen’s senior secured credit facilities also contain financial covenants that require it to maintain certain financial ratios, and the term loan debt of Qwest Corporation includes a similar financial covenant. The ability of CenturyLink, Inc. and Qwest Corporation to comply with these provisions may be affected by events beyond their control.maintenance covenants.

Increasingly in recent years, certain debt investors have sought to financially benefit themselves by identifying and seeking to enforce defaults under borrowers’ debt agreements. This development could increase the risk of claims made under our debt agreements.

The failure of us or our affiliates to comply with the above-described restrictive or financial covenants could result in an event of default, which, if not cured or waived, could accelerate our or their respective debt repayment obligations. Certain of our debt instruments have cross-default or cross-acceleration provisions. When present, these provisions could have a wider impact on liquidity than might otherwise arise from a default or acceleration of a single debt instrument. As noted elsewhere herein, we cannot assure you that we could

Our cash flows may not adequately address any such defaults, cross-defaults or acceleration of our debt payment obligations in a sufficient or timely manner, or at all. We expect to periodically require financing, and we cannot assure you that we will be able to obtain such financing on terms that are acceptable to us, or at all. For additional information, see “Risks Affecting Our Liquidity and Capital Resources” and Note 6—Long-Term Debt.

Any downgrade in the credit ratings of us or our affiliates could limit our ability to obtain future financing, increase our borrowing costs and adversely affect the market price of our existing debt securities or otherwise impair our business, financial condition and results of operations.



Nationally recognized credit rating organizations have issued credit ratings relating to the long-term debt of Level 3 Financing, Inc. Some of these ratings are below “investment grade”, which results in higher borrowing costs than "investment grade" debt as well as reduced marketability of our debt securities. There can be no assurance that any rating assigned to any of these debt securities will remain in effect for any given period of time or that any such ratings will not be lowered, suspended or withdrawn entirely by a rating agency if, in that rating agency’s judgment, circumstances so warrant.

A downgrade of any of these credit ratings could:

adversely affect the market price of some orfund all of our outstanding debt or equity securities;cash requirements.

limit our access to the capital markets or otherwise adversely affect the availability of other new financing on favorable terms, if at all;

trigger the application of restrictive covenants or adverse conditions in our current or future debt agreements;

increase our cost of borrowing; and

impair our business, financial condition and results of operations.

For more information on the credit ratings of our secured and unsecured debt, see “Management’s Discussion and Analysis of Financial Condition and Results of Operations - Liquidity and Capital Resources - Debt and Other Financing Arrangements” in Item 7 of this report.

Under our debt agreements, a change of control of us or certain of our affiliates could have certain adverse ramifications.

If the credit ratings relating to certain currently outstanding long-term debt of Level 3 Financing, Inc. are downgraded in the manner specified thereunder in connection with a “change of control” of Level 3 Financing or us, then Level 3 Financing could be required to offer to repurchase such debt securities. If, due to lack of cash, legal or contractual impediments, or otherwise, Level 3 Financing fails to offer to repurchase such debt, such failure could constitute an event of default under such debt . Any default under this debt could in turn constitute a default under other of our agreements relating to our indebtedness outstanding at that time. Moreover, the existence of these default or repurchase provisions may in certain circumstances render it more difficult or discourage certain sales transitions involving Level 3 Financing or us.

Our business requires us to incur substantial capital and operating expenses, which reduces our available free cash flow.

Our business is capital intensive. We expect to continue to require significant cash to maintain, upgrade and expand our network infrastructure as a result of several factors, including:

including (i) changes in customers'customers’ service requirements, including increased demands by customersrequirements; (ii) our continuing need to transmit largerexpand and improve our network to remain competitive; and (iii) our regulatory commitments. We will also continue to need substantial amounts of data at faster speeds;

cash to meet our above-described needfixed commitments and other business objectives, including without limitation funding our operating costs, maintenance expenses, debt repayments and tax obligations. We cannot assure you our future cash flows from operating activities will be sufficient to (i) consolidate and simplify our various legacy systems, (ii) strengthen and transform our customer support systems and (iii) support our development and launch of new products and services; and

technological advancesfund all of our competitors.cash requirements in the manner currently contemplated.

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We may be unable to expand or adapt our network infrastructure to respond to these developments in a timely manner, at a commercially reasonable cost or on terms producing satisfactory returns on our investment.



In addition to investing in expanded networks, new products or new technologies, we must from time to time invest capital to (i) replace some of our aging equipment that supports many of our traditional services that are experiencing revenue declines or (ii) convert older systems to simplify and modernize our network. While we believe that our currently planned level of capital expenditures will meet both our maintenance and core growth requirements, this may not be the case if demands on our network continue to accelerate or other circumstances underlying our expectations change. Increased spending could, among other things, adversely affect our operating margins, cash flows, results of operations and financial position.
Similarly, we continue to anticipate incurring substantial operating expenses to support and maintain our operations. If we are unable to attain our objectives for managing or reducing these costs, our operating margins will be adversely impacted.

As a holding company, we rely on payments from our operating companies to meet our obligations.

As aBecause both we and Level 3 Financing, Inc. are holding company,companies, substantially all of our income and operating cash flow is dependent upon the earnings of our respective subsidiaries and their distribution of those earnings to us in the form of dividends, loans or other payments. As a result, we rely upon our subsidiaries to generate cash flows in amounts sufficient to fund our obligations, including the payment of our long-term debt. Our respective subsidiaries are separate and distinct legal entities and have no obligation to pay any amounts owed by us, except to the extent they have guaranteed such payments. Similarly, subject to limited exceptions, for tax-sharing or cash management purposes, our non-guarantor subsidiaries have no obligation to make any funds available to us to repay our obligations, whether by dividends, loans or other payments. Moreover, our rights to receive assets of any subsidiaryour respective non-guarantor subsidiaries upon itstheir liquidation or reorganization will be effectively subordinated to the claims of creditors of that subsidiary, including trade creditors. In addition, the laws under which our subsidiaries were organized typically restrict the amount of dividends that they may pay. The ability of our subsidiaries to transfer funds could be further restricted under applicable tax laws or state regulatory orders imposed by state regulators (either in connection with obtaining necessary approvals for our acquisitions or in connection with our regulated operations).regulations. For all these reasons, you should not assume that our respective subsidiaries will be able in the future to generate and distribute to us cash in amounts sufficient to fund our respective cash requirements. See “Management’s Discussion and Analysis

We periodically transfer our cash to our controlling equity owner, which exposes us to certain risks.

We are controlled by Lumen Technologies, our ultimate parent company. As of Financial Condition and Results of Operations-Liquidity and Capital Resources” included elsewhere in this report for further discussion of these matters.

Our current distribution practicesDecember 31, 2020, Lumen Technologies, Inc. owed us approximately $1.5 billion on the affiliate note receivable. Developments that adversely impact Lumen Technologies could limitadversely impact our ability to deploy cash for other beneficial purposes.

The current practicecollect this debt. There are no limitations on the ability of our Board of DirectorsLevel 3 Financing, Inc. to pay distributionstransfer assets to our member reflects a current intentionus, and we intend to continue to distribute to our memberdirect equity holder a substantial portion of our consolidated cash flow. As a result, weflow, thereby reducing our capital resources for debt repayments or other purposes. These and other risks of investing in our debt securities are more fully described in the disclosure documents distributed at the time of issuance.

We may not retain a sufficient amount of cash to apply to other transactions that could be beneficial to our member or debtholders, including debt payments or capital expenditures that strengthen our business. In addition, our ability to pursue any material expansion of our business through acquisitions or increased capital spending may depend more than it otherwise would on our ability to obtain third party financing.

We cannot assure you whether, when or in what amounts we will be able to usefully utilize our net operating loss carryforwards, or when they will be depleted.NOLs.

As of December 31, 2019,2020, we had approximately $8.6$8.8 billion of federal net operating loss carryforwards (“NOLs”("NOLs"), which for U.S. federal income tax purposes can be used to offset future taxable income. The majority of these NOLs are subject to limitations under Section 382 of the Internal Revenue Code (“Code”) and related Treasury regulations. It should be noted that issuances or sales of CenturyLink stock (including certain transactions outside of our control) could result in an ownership change of CenturyLink under Section 382, which may further limit our use of the NOLs. For these and other reasons, you should be aware that theseThese limitations could restrict our ability to use these NOLs in the amounts we project or could limitproject. In an effort to safeguard our flexibility to pursue otherwise favorable transactions.NOLs, Lumen Technologies has maintained an NOL rights agreement since February 2019.



At December 31, 2019, we had state NOL carryforwards of approximately $9.2 billion. A significant portion of the state NOL carryforwards are generated in states where separate company income tax returns are filed and our subsidiaries that generated the losses may not have the ability to generate income in sufficient amounts to realize these losses. In addition, certain of these state NOL carryforwards will be limited by state laws related to ownership changes. As a result, we expect to utilize only a small portion of the state NOL carryforwards, and consequently have determined that as of December 31, 2019, these state NOL carryforwards, net of federal benefit, had a net tax benefit (after giving effect to our valuation allowance) of $249 million.

Additionally, we have foreign NOL carryforwards of $6.0 billion. A significant portion of the foreign NOL carryforwards are generated in subsidiaries that do not have a history of earnings and may not have the ability to generate income in sufficient amounts to realize the losses. As of December 31, 2019,2020, we have determined thatalso had substantial state NOLs and foreign NOLs which we believe are subject to legal and practical limitations on our ability to realize their full benefit. We cannot assure you we will be able to utilize these foreign NOL carryforwards had net benefitNOLs as projected or at all.

Reform of $235 million.

European Union regulation and reform offinancing “benchmarks,” including LIBOR, is ongoing and could have a material adverse effect on the value and return on our variable rate indebtedness.us.

LIBOR and other interest rate and other types of indices which are deemed to be financing “benchmarks” are the subject of ongoing international regulatory reform, inwith the European Union. Regulatory changes andinitial phase of the uncertainty asnon-publication of LIBOR data scheduled to the nature of such potential changes, alternative reference rates or other reforms could cause market volatility or disruptions for variable-rate debt instruments.begin on December 1, 2021. Any changes announced by regulators or any other governance or oversight body, or future changes adopted thereby, inregarding the continuing use or method of determining LIBOR rates may impact reported LIBOR rates, and thereby affect our interest costs. In addition, in mid-2017, the U.K. Financial Conduct Authority announced that it will no longer persuade or compel banks to submit rates for the calculation of the LIBOR benchmark after 2021. Although we believe that our variable rate indebtedness provides for alternative methods of calculating the interest rate payable on such indebtedness if LIBOR is not reported, uncertainty as to the extent and manner of future changes may adversely affect the value of our variable rate indebtedness.

Other Risks

We have lent money to CenturyLink, which exposes us to certain risks.

As In addition, uncertainty regarding the nature of December 31, 2019, CenturyLink owed us $1.590 billion of the $1.825 billion we lent in late 2017. Developments that adversely impact CenturyLink could adversely impact our ability to collect this debt.

We face risks from natural disasters and extreme weather, which can disrupt our operations and cause us to incur substantial additional capital and operating costs.

A substantial number of our facilities are located in coastal areas, which subjects them to the risks associated with severe tropical storms, hurricanes and tornadoes, and many of our other facilities are subject to the risk of earthquakes, floodsthese changes or other similar casualty events. These eventsalternative reference rates could cause substantial damage, including flooded facilities, power outages, fuel shortages, damaged or destroyed property and equipment, and work interruptions. Although we maintain property and casualty insurance on our property (excluding our above ground outside plant) and may, under certain circumstances, be able to seek recovery of some additional costs through increased rates, only a portion of our additional costs directly related to such natural disasters have historically been recoverable. We cannot predict whether we will continue to be able to obtain insurancemarket disruptions for catastrophic hazard-related losses or, if obtainable and carried, whether this insurance will be adequate to cover such losses. In addition, we expect any insurance of this nature to be subject to substantial deductibles, retentions and coverage exclusions, and the premiums to be based on our loss experience. Moreover, many climate experts have predicted an increase in extreme weather events in the future, which would increase our exposure to casualty risks. For all these reasons, any future hazard-related costs and work interruptions could adversely affect our operations and our financial condition.variable-rate debt instruments.

Terrorist attacks and other acts of violence or war may adversely affect the financial markets and our business.

Future terrorist attacks or armed conflicts may directly affect our physical facilities or those of our customers. These events could cause consumer confidence and spending to decrease or result in increased volatility in the U.S. and world financial markets and economy. Any of these occurrences could materially adversely affect our business.



If conditions or assumptions differ from the judgments, assumptions or estimates used in our critical accounting policies or forward-looking statements, our consolidated financial statements and related disclosures could be materially affected.

The preparation of financial statements and related disclosures in conformity with U.S. generally accepted accounting principles ("GAAP") requires management to make judgments, assumptions and estimates that affect the amounts reported in our consolidated financial statements and accompanying notes, including the judgments, assumptions and estimates applied pursuant to our critical accounting policies, which are described in “Management’s Discussion and Analysis of Financial Condition and Results of Operations-Critical Accounting Policies and Estimates” in Item 7 of this report. If future events or assumptions differ significantly from the judgments, assumptions and estimates applied in connection with preparing our historical financial statements, our future financial statements could be materially impacted.

While frequently presented with numeric specificity, the guidance and other forward-looking statements that we disseminate from time to time is based on numerous variables and assumptions (including, but not limited to, those related to industry performance and competition and general business, economic, market and financial conditions and additional matters specific to our business, as applicable) that are inherently subjective and speculative and are largely beyond our control. As a result, actual results may differ materially from our guidance or other forward-looking statements. Similarly, for a variety of reasons, we may change our intentions, strategies or plans at any time, which could materially alter our actual results from those previously anticipated. For additional information, see "Special Note Regarding Forward-Looking Statements" in Item 1 of this report.

Lapses in our disclosure controls and procedures or internal control over financial reporting could materially and adversely affect our operations, profitability or reputation.us.

We maintain (i) disclosure controls and procedures designed to provide reasonable assurances regarding the accuracy and completeness of our SEC reports and (ii) internal control over financial reporting designed to provide reasonable assurance regarding the reliability and compliance with GAAPU.S. generally accepted accounting principles (“GAAP”) of our financial statements. We cannot assure you that these measures will be effective. As of December 31, 2018, we concluded that we hadOur and Lumen's management previously identified two material weaknesses relating to our accounting for the Level 3 combination and for revenue transactions. These material weaknesses that, while successfully remediated during 2019,
23


caused us to request an extension in order to timely file our annual report on Form 10‑K10-K for the year ended December 31, 2018 after its original due date. Although we successfully remediated these material weaknesses during 2019, we cannot assure you that our remedial measures will avoid other control deficiencies in the future.and were costly to remediate.

There can be no assurance that our disclosure controls and procedures or internal control over financial reporting will be effective in the future. As a result, it is possible that our current or future financial statements or SEC reports may not comply with generally accepted accounting principles or other applicable requirements, will contain a material misstatement or omission, or will not be available on a timely basis, any of which could cause investors to lose confidence in us and lead to, among other things, unanticipated legal, accounting and other expenses, delays in filing required financial disclosures or reports, enforcement actions by regulatory authorities, fines, penalties, the delisting of our securities, liabilities arising from shareholder litigation, restricted access to the capital markets and lower valuations of our securities.

If our goodwill or otherwe are required to record additional intangible assets become impaired,asset impairments, we maywill be required to record a significant charge to earnings and reduce our member'smembers' equity.

As of December 31, 2019,2020, approximately 51%49% of our total consolidated assets reflected on the consolidated balance sheet included in this annual report consisted of goodwill, customer relationships and other intangible assets. Under U.S. generally accepted accounting principles, most of these intangible assets must be tested for impairment on an annual basis or more frequently whenever events or circumstances indicate that their carrying value may not be recoverable. From time to time, including most recently in the first quarter of 2019, CenturyLink and we have recorded large non-cash charges to earnings in connection with required reductions of the value of itsour intangible assets. If our intangible assets are determined to be impaired in the future, we may be required to record additional significant, non-cash charges to earnings during the period in which the impairment is determined to have occurred. Any such charges could, in turn, have a material adverse effect on our results of operation financial condition or ability to comply with financial covenants in our debt instruments.



The Tax Cuts and Jobs Act will continue to have a substantial impact on us.

The Tax Cuts and Jobs Act (the "Act") enacted in December 2017 significantly changed U.S. tax law by reducing the U.S. corporate income tax rate and making certain changes to U.S. taxation of income earned by foreign subsidiaries, capital expenditures, interest expense and various other items. The net impact of this Act, as applied to date, has been unfavorable to us. However, the Act is quite complex and the impacts could potentially, further change as additional regulatory guidance is received from the Internal Revenue Service.

Additional changes in tax laws or tax audits could adversely affect us.

Like all large multinational businesses, we are subject to multiple sets of complex and varying tax laws and rules. Legislators and regulators at all levels of government may from time to time change existing tax laws or regulations or enact new laws or regulations. In many cases, the application of existing, newly enacted or amended tax laws (such as the U.S. Tax Cuts and Jobs Act of 2017) may be uncertain and subject to differing interpretations that could negatively impact our operating results or financial condition. We are also subject to frequent and regular audits by a broad range of foreign, federal, state and local tax authorities. These audits could subject us to tax liabilities if adverse positions are taken by these tax authorities.

We believe that we have adequately provided for tax contingencies. However, our tax audits and examinations may result in tax liabilities that differ materially from those that we have recognized in our consolidated financial statements. Because the ultimate outcomes of all of these matters are uncertain, we can give no assurance as to whether an adverse result from one or more of them will have a material effect on our financial results.

Adverse developments impacting our non-consolidated affiliates could indirectly impact us.

Our consolidated operations constitute only a portion of the consolidated operations of our corporate parent, CenturyLink.Lumen Technologies. We engage in various intercompany transactions with affiliates of CenturyLinkLumen Technologies that are not members of our consolidated group of companies. Events or developments that adversely impact these non-consolidated affiliates will not directly impact our consolidated financial position or performance as reported under GAAP, but could nonetheless indirectly adversely impact us to the extent such developments interfere with the ability of such non-consolidated affiliates to provide services or pay amounts to which we or our subsidiaries are entitled. For these reasons, you are urged to review the risk factor disclosures contained in Item 1A of CenturyLink’sLumen’s Annual Report on Form 10-K for the year ended December 31, 2019.2020.

We face other financial risks.

We face other financial risks, including among others:

the risk that downgrades in our credit ratings could adversely impact the liquidity or market prices of our outstanding debt securities; and

the risk that a change of control of us or certain of our affiliates will accelerate a substantial portion of our outstanding indebtedness in an amount that we might not be able to repay, or at all.

General Risk Factors

Unfavorable general economic, societal or environmental conditions could negatively impact us.

Unfavorable general economic, societal or environmental conditions, including unstable economic and credit markets, or depressed economic activity caused by trade wars, epidemics, pandemics, wars, societal unrest, rioting, civic disturbances, natural disasters, terrorist attacks, environmental disasters, political instability or other factors, could negatively affect our business or operations. While it is difficult to predict the ultimate impact of these general economic, societal or environmental conditions, they could adversely affect demand for some of our products and services and could cause customers to shift to lower-priced products and services or to delay or forego purchases of our products and services. Any one or more of these circumstances could continue to depress our revenue. Also, our customers may encounter financial hardships or may not be able to obtain adequate access to credit, which could negatively impact their ability to make timely payments to us.

Shareholder or debtholder activism efforts could cause a material disruption to our business.

Activist shareholders at the Lumen level may from time to time engage in proxy solicitations, advance shareholder proposals or otherwise attempt to effect changes or acquire control over Lumen and its affiliates, including us. These adverse impacts could be intensified if activist shareholders advocate actions are not supported by other shareholders, including Lumen’s board and management. The recent increase in the activism of debtholders could increase the risk of claims being made under Lumen's and our debt agreements. Responding to the above actions can be costly and time-consuming and may disrupt Lumen's and our operations and divert the attention of management.
24



We face other general risks.

As a large multinational business with complex operations, we face various other general risks, including among others:

the risk that statements, political donations, advocacy positions or similar actions attributable to us or our operations could harm our reputation, brand or business; and

the risk that one or more of our ongoing tax audits or examinations could result in tax liabilities that differ materially from those we have recognized in our consolidated financial statements.

ITEM 1B. UNRESOLVED STAFF COMMENTS

None.


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ITEM 2. PROPERTIES

Our property, plant and equipment consists principally of land, fiber, conduit and other outside plant, central office and other network electronics and support assets. Our gross values of property, plant and equipment consisted of the following components:
December 31, 2020December 31, 2019
Land%%
Fiber, conduit and other outside plant (1)
46 %44 %
Central office and other network electronics (2)
25 %23 %
Support assets (3)
21 %21 %
Construction in progress (4)
%%
Gross property, plant and equipment100 %100 %

 Successor
 December 31, 2019 December 31, 2018
Land3% 4%
Fiber, conduit and other outside plant (1)
44% 50%
Central office and other network electronics (2)
23% 19%
Support assets (3)
21% 22%
Construction in progress (4)
9% 5%
Gross property, plant and equipment100% 100%
_______________________________________________________________________________(1)Fiber, conduit and other outside plant consists of fiber and metallic cable, conduit, poles and other supporting structures.
(2)Central office and other network electronics consists of circuit and packet switches, routers, transmission electronics and electronics providing service to customers.
(1)Fiber, conduit and other outside plant consists of fiber and metallic cable, conduit, poles and other supporting structures.
(2)Central office and other network electronics consists of circuit and packet switches, routers, transmission electronics and electronics providing service to customers.
(3)Support assets consist of buildings, cable landing stations, data centers, computers and other administrative and support equipment.
(4)Construction in progress includes inventory held for construction and property of the aforementioned categories that has not been placed in service as it is still under construction.
(3)Support assets consist of buildings, cable landing stations, data centers, computers and other administrative and support equipment.
(4)Construction in progress includes inventory held for construction and property of the aforementioned categories that is under construction and has not yet been placed in service.

We own or lease numerous cable landing stations and telehouses throughout the world related to undersea and terrestrial cable systems. Furthermore, we own or lease properties to house and operate our fiber optic backbone and distribution network facilities, our point-to-point distribution capacity, as well as our switching equipment and connecting lines between other carriers’ equipment and facilities and the equipment and facilities of our customers. Our Gateway facilities are designed to house local sales staff, operational staff, our transmission and IP routing/switching facilities and technical space to accommodate colocation of equipment by high-volume Level 3 customers. We operate approximately 128 million square feet of space for our Gateway and technical or transmission facilities.

We have entered into various agreements regarding our unused office and technical space to reduce our ongoing operating expenses regarding such space.

ITEM 3. LEGAL PROCEEDINGS

For information regarding legal proceedings in which we are involved, see Note 17—16—Commitments, Contingencies and Other Items to our consolidated financial statements included in Item 8 of Part II of this Form 10-K.report.

25


ITEM 4. MINING SAFETY DISCLOSURES

Not applicable.


36
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Part II

Effective November 1,2017, Level 3 Communications, Inc. became a wholly owned subsidiary of CenturyLink, Inc. As part of the completion of the acquisition, Level 3 Communications, Inc. was merged into an acquisition subsidiary, which survived the merger under the name Level 3 Parent, LLC. Unless the context requires otherwise, references in this report to “Level 3 Communications, Inc.,” "Level 3," “we,” “us,” the “Company” and “our” refer to Level 3 Parent, LLC and its consolidated subsidiaries.

Unless context requires otherwise, references to the "predecessor" periods, or the period ended October 31, 2017, covers the predecessor period from January 1, 2017 through October 31, 2017, and to "2017 successor" period, or the period ended December 31, 2017 covers the successor period from November 1, 2017 through December 31, 2017.

ITEM 5. MARKET FOR REGISTRANT'S COMMON EQUITY, RELATED STOCKHOLDER MATTERS AND ISSUER PURCHASES OF EQUITY SECURITIES

Not Applicable.



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ITEM 6. SELECTED FINANCIAL DATA

Omitted pursuant to General Instruction I(2).Not applicable. See "Changes From Prior Periodic Reports" in Item 1 of Part I of this report.

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ITEM 7. MANAGEMENT'S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF OPERATIONS

Effective November 1, 2017, Level 3 Communications, Inc. became a wholly owned subsidiary of CenturyLink, Inc. Upon completion of the acquisition, Level 3 Communications, Inc. was merged into an acquisition subsidiary, which survived the merger under the name Level 3 Parent, LLC. Unless the context requires otherwise, references in this report to “Level 3 Communications, Inc.,” "Level 3," “we,” “us,” "its," the “Company” and “our” refer to Level 3 Parent, LLC and its consolidated subsidiaries.

Unless context requires otherwise, references to the period ended October 31, 2017 covers the predecessor period from January 1, 2017 through October 31, 2017, and the period ended December 31, 2017 covers the successor period from November 1, 2017 through December 31, 2017.

All references to "Notes" in this Item 7 of Part II refer to the Notes to Consolidated Financial Statements included in Item 8 of this annual report.

Certain statements in this report constitute forward-looking statements. See "Special Note Regarding Forward-Looking Statements" preceding Item 1appearing at the beginning of this report for factors relating to these statements and see "Risk Factors" set forth or referenced in Item 1A of Part I of this report or other of our filings with the SEC for a discussion of certain risk factors applicablethat could cause our actual results to differ from our anticipated results or otherwise impact our business, financial condition, results of operations, liquidity andor prospects.

Overview

We are an international facilities-based technology and communications company engaged in providing a broad array of integrated communication services to our business customers. We created our communications network by constructing our own assets and through a combination of purchasing other companies and purchasing or leasing facilities from others. We designed our network to provide communications services that employ and take advantage of rapidly improving underlying optical, Internet Protocol, computing and storage technologies.

Impact of COVID-19 Pandemic

In response to the safety and economic challenges arising out of the COVID-19 pandemic and in an attempt to mitigate the negative impact on our stakeholders, we have taken a variety of steps to ensure the availability of our network infrastructure, to promote the safety of our employees and customers, to enable us to continue to adapt and provide our products and services worldwide to our customers, and to strengthen our communities. These steps have included:

taking the FCC's "Keep Americans Connected Pledge," under which we waived certain late fees and suspended the application of data caps and service terminations for non-payment by certain small business customers through the end of the second quarter of 2020;

establishing new protocols for the safety of our on-site technicians and customers, including our "Safe Connections" program;

adopting a rigorous employee work-from-home policy and substantially restricting non-essential business travel, each of which remains in place;

continuously monitoring our network to enhance its ability to respond to changes in usage patterns;

donating products or services in several of our communities to enhance their abilities to provide necessary support services; and

27


taking steps to maintain our internal controls and the security of our systems and data in a remote work environment.

As the pandemic continues and vaccination rates increase, we expect to revise our responses or take additional steps to adjust to changed circumstances.

Social distancing, business and school closures, travel restrictions, and other actions taken in response to the pandemic have impacted us, our customers and our business since March 2020. In conjunction with our plans to continue to reduce costs, we expect to continue our real estate rationalization efforts and incur additional costs in 2021. Additionally, as discussed further elsewhere herein, we are tracking pandemic impacts such as: (i) increases in Note 2—CenturyLink Merger,certain revenue streams and decreases in others (including late fee revenue), (ii) increases in allowances for credit losses each quarter since the start of the pandemic, (iii) increase in overtime expenses and (iv) delays in our cost transformation initiatives. Thus far, these changes have not materially impacted our financial performance or financial position. This could change, however, if the pandemic intensifies or economic conditions deteriorate. The impact of the pandemic during 2021 will materially depend on November 1, 2017,additional steps that we became a wholly-owned subsidiarymay take in response to the pandemic and various events outside of CenturyLink.our control, including the pace of vaccinations worldwide, the length and severity of the health crisis and economic slowdown, actions taken by governmental agencies or legislative bodies, and the impact of those events on our employees, suppliers and customers. For additional information, see the risk factor disclosures set forth or referenced in Item 1A of Part II of this report.

Trends Impacting Our Operations

Our consolidated operations have been, and are expected to continue to be, impacted by the following company-wide trends:

Customers' demand for automated products and services and competitive pressures will require that we continue to invest in new technologies and automated processes to improve theour customer experience and reduce our operating expenses.

The increasingly digital environment and the growth in online video requirerequires robust, scalable network services. We are continuing to enhance our product capabilities and simplify our product portfolio based on demand and profitability to enable our customers to have access to greater bandwidth.

Businesses continue to adopt distributed, global operating models. We are expanding and densifying our fiber network, connecting more buildings to our network to generate revenue opportunities and reduce our costs associated with leasing networks from other carriers.

Industry consolidation, coupled with changes in regulation, technology and customer preferences, are significantly reducing demand for some of our products and services or creating price compression, while other advances, such as the need for lower latency provided by Edge computing or the implementation of 5G networks, are expected to create opportunities.

The operating margins of several of our newer, more technologically advanced services some of which may connect to customers through other carriers, are lower than the operating margins on our traditional, on-net wireline services.


39



Results of Operations

Our analysis presented below is organized to provide the information we believe will be useful for understanding the relevant trends affecting our business. This discussion should be read in conjunction with our consolidated financial statements and the notes thereto in Item 8 of this report.
28



The following table summarizes ourthe results of our consolidated operations for the years ended December 31, 20192020 and 2018:2019:
Year Ended December 31, 2020Year Ended December 31, 2019
(Dollars in millions)
Operating revenue$7,933 7,773 
Operating expenses6,769 10,300 
Operating income (loss)1,164 (2,527)
Other expense, net(292)(419)
Income (loss) before income taxes872 (2,946)
Income tax expense221 255 
Net income (loss)$651 (3,201)
 Year Ended December 31, 2019 Year Ended December 31, 2018
 (Dollars in millions)
Operating revenue$8,185
 8,220
Operating expenses10,712
 7,252
Operating (loss) income(2,527) 968
Other expense(419) (431)
Income tax expense(255) (196)
Net (loss) income$(3,201) 341

Operating Revenue

We categorizeAt December 31, 2020, we categorized our products, services and revenue among the following five categories:

IP and Data Services, which primarily consists of VPN data networks, Ethernet, IP, video (including our facilities-based video services, CDN services and Vyvx broadcast services) and other ancillary services;

Transport and Infrastructure, which includes private line (including business data services), wavelength, colocation and data center facilities and services, including cloud, hosting and application management solutions, professional services, dark fiber services and other ancillary services;

Voice and Collaboration, which primarily consists of TDM voice services, VoIP and other ancillary services;

Other, which includes sublease rental income and IT services and managed services, which may be purchased in conjunction with our other network services; and

Affiliate Services, which includestelecommunication services provided to our affiliates that we also provide to our external customers.

, which include primarily VPN data networks, Ethernet, IP, video (including our facilities-based video services, CDN services and Vyvx broadcast services) and other ancillary services;

Transport and Infrastructure, which includes private line (including business data services), wavelength, colocation and data center facilities and services, including cloud, hosting and application management solutions, professional services, dark fiber services and other ancillary services;

Voice and Collaboration, which includes primarily TDM voice services, VoIP and other ancillary services;

Other, which includes sublease rental income and information technology services and managed services, which may be purchased in conjunction with our other network services; and

Affiliate Services, which includestelecommunication services that we also provide to our external customers.

From time to time, we may change the categorization of our products and services.

For more information, see "Products and Services" in Item I of this report.



The following table summarizes our consolidated operating revenue recorded under each of our five above described revenue categories:

 Years Ended December 31,% Change
 20202019
 (Dollars in millions)
IP and Data Services$3,587 3,655 (2)%
Transport and Infrastructure2,615 2,544 %
Voice and Collaboration1,423 1,385 %
Other100 nm
Affiliate Services208 180 16 %
Total operating revenue$7,933 7,773 %

nm Percentages greater than 200% and comparisons between positive and negative values or to/from zero values are considered not meaningful.
29


 Years Ended December 31, % Change
 2019 2018 
 (Dollars in millions) 
IP and Data Services$3,888
 3,945
 (1)%
Transport and Infrastructure2,662
 2,701
 (1)%
Voice and Collaboration1,443
 1,464
 (1)%
Other revenue12
 3
 nm
Affiliate revenue180
 107
 68 %
Total operating revenue$8,185
 8,220
  %
_______________________________________________________________________________
nmPercentages greater than 200% and comparison between positive and negative values or to/from zero values are considered not meaningful.

Our total operating revenue decreasedincreased by $35$160 million for the year ended December 31, 20192020 as compared to the year ended December 31, 2018. The decrease in our total operating revenue was2019 primarily due to declinesincreases in our managed, IP, and data, transport and infrastructure and voicewavelength, dark fiber, and collaboration services, which were partially offset by an increasea decrease in the level of services we provide to our affiliates.VPN data network services.
Operating Expenses

Our current definitions of operating expenses are as follows:

Cost of services and products (exclusive of depreciation and amortization) are expenses incurred in providing products and services to our customers. These expenses include: employee-related expenses directly attributable to operating and maintaining our network (such as salaries, wages, benefits and professional fees); facilities expenses (which includes third-party telecommunications expenses we incur for using other carriers' networks to provide services to our customers); rents and utilities expenses; equipment sales expenses; and other expenses directly related to our operations; and

Selling, general and administrative expenses are corporate overhead and other operating expenses. These expenses include: employee-related expenses (such as salaries, wages, internal commissions, benefits and professional fees) directly attributable to selling products or services and employee-related expenses for administrative functions; marketing and advertising; property and other operating taxes and fees; external commissions; legal expenses associated with general matters; bad debt expense; and other selling, general and administrative expenses.

are expenses incurred in providing products and services to our customers. These expenses include: employee-related expenses directly attributable to operating and maintaining our network (such as salaries, wages, benefits and professional fees); facilities expenses (which include third-party telecommunications expenses we incur for using other carriers' networks to provide services to our customers); rents and utilities expenses; equipment sales expenses; costs incurred for universal service funds (which are federal and state funds that are established to promote the availability of telecommunications services to all consumers at reasonable and affordable rates, among other things, and to which we are often required to contribute); and other expenses directly related to our operations; and

Selling, general and administrative expenses are corporate overhead and other operating expenses. These expenses include: employee-related expenses (such as salaries, wages, internal commissions, benefits and professional fees) directly attributable to selling products or services and employee-related expenses for administrative functions; marketing and advertising; property and other operating taxes and fees; external commissions; legal expenses associated with general matters; bad debt expense; and other selling, general and administrative expenses.

These expense classifications may not be comparable to those of other companies.

As discussed in Note 1—Background and Summary of Significant Accounting Policies in Item 8 of this report, in conjunction with the acquisition we now classify certain expenses as cost of services and products and selling, general and administrative and, as a result, we reclassified previously reported amounts to conform to the current period presentation.



The following table summarizes our consolidated operating expenses:

Years Ended December 31, % Change Years Ended December 31,% Change
2019 2018  20202019
(Dollars in millions)  (Dollars in millions)
Cost of services and products (exclusive of depreciation and amortization)$3,799
 3,937
 (4)%Cost of services and products (exclusive of depreciation and amortization)$3,486 3,387 %
Selling, general and administrative1,258
 1,354
 (7)%Selling, general and administrative1,226 1,258 (3)%
Operating expenses - affiliates334
 257
 30 %Operating expenses - affiliates368 334 10 %
Depreciation and amortization1,613
 1,704
 (5)%Depreciation and amortization1,689 1,613 %
Goodwill impairment3,708
 
 nm
Goodwill impairment— 3,708 nm
Total operating expenses$10,712
 7,252
 48 %Total operating expenses$6,769 10,300 (34)%

nm Percentages greater than 200% and comparisons between positive and negative values or to/from zero values are considered not meaningful.
nmPercentages greater than 200% and comparisons between positive and negative values or to/from zero values are considered not meaningful.

Cost of Services and Products (Exclusive of depreciation and amortization)

Cost of services and products (exclusive of depreciation and amortization) decreasedincreased by $138$99 million or 4%, for the year ended December 31, 2019,2020 as compared to the year ended December 31, 2018. The decrease in our cost of services and products was2019 primarily due to reductionsincreases in salaries and wages and employee-related benefits from lowerhigher headcount directly relateddue to operatingtransfer of employees from affiliated entities, higher voice usage, higher onboarding equipment costs from an increase in sales and maintaining our network,dedicated labor, higher network expense from increase in customer installations and voice usage costs, professional servicesrepairs and right-of-way costs. maintenance.
These reductions were partially offset by increases in direct taxes and fees, USF rates, customer installation costs and right of way and dark fiber expenses.
30


Selling, General and Administrative

Selling, general and administrative decreased by $96$32 million or 7%, for the year ended December 31, 20192020 as compared to the year ended December 31, 2018. The decrease was2019 primarily due to reductionsas a result of gains on sale of assets, lower property taxes, lower state regulatory fees offset by increases in salaries and wages from lowerdue to increased headcount hardware and software expenses, marketingseverance, increases in corporate overhead allocations, and advertising expenses, lower rent expenseincreases in 2019 and from higher exited lease obligations in 2018, lower building maintenance expenses, an increase in the amount of labor capitalized or deferred and gain on the sale of assets. These reductions were offset by higher network infrastructure maintenance expenses, property and other taxes, commissions and bad debt expense.expense related to the impact of COVID.

Operating Expenses - Affiliates

Operating expenses - affiliates increased by $77$34 million or 30%, for the year ended December 31, 20192020 as compared to the year ended December 31, 2018. The increase in our operating expenses - affiliates was2019 primarily due to anthe increase in the level of services provided to us by our affiliates.



Depreciation and Amortization
    
The following tables provide detail regarding depreciation and amortization expense:

Years Ended December 31,% Change
20202019
(Dollars in millions)
Depreciation$851 804 %
Amortization838 809 %
Total depreciation and amortization$1,689 1,613 %
 Years Ended December 31, % Change
 2019 2018 
 (Dollars in millions) 
Depreciation804
 906
 (11)%
Amortization809
 798
 1 %
Total depreciation and amortization$1,613
 1,704
 (5)%


Depreciation expense decreasedincreased by $102$47 million or 11%, for the year ended December 31, 20192020 as compared to the year ended December 31, 20182019 primarily due to the impacthigher depreciation expense of the full depreciation of plant, property and equipment assigned a one year life at the time CenturyLink acquired us, of approximately $200$88 million partially offset byassociated with net growth in depreciable assets partially offset by lower depreciation expense of $56$32 million and increases associated with changes in our estimates of the remaining economic life of certain network assets of $43 million.assets.

Amortization expense increased by $11$29 million or 1%, for the year ended December 31, 20192020 as compared to the year ended December 31, 2018 primarily2019 due to an increasehigher amortization expense associated with net growth in net amortizable assets.

Goodwill Impairment

Our goodwill was derived from CenturyLink'sLumen's acquisition of us where the purchase price exceeded the fair value of the net assets acquired.

We are required to perform an impairment test related to our goodwill annually, which we perform as of October 31, or sooner if an indicator of impairment occurs. Since theThe decline in CenturyLink'sLumen's stock price indicated the carrying value of our reporting unit was a trigger for impairment testingmore likely than not in excess of its fair value in the first quarter of 2019,2019. Consequently, we evaluated our goodwill as of March 31, 2019.

When we performed our annual impairment test in the fourth quarter of 2019 the results indicated we did not have any impairment charges. When we performed our impairment test during the first quarter of 2019, we concluded that the estimated fair value of our business was less than our carrying value of equity as of the date of our triggering event during the first quarter. As a result, we recorded a non-cash, non-tax-deductible goodwill impairment charge of $3.7 billion in the quarter ended March 31, 2019.

When we performed our annual impairment test in the fourth quarter of 2020, the results indicated we did not have an impairment charge.

See Note 3—2—Goodwill, Customer Relationships and Other Intangible Assets for more information.

31




Other Consolidated Results

The following table summarizes other (expense) incomeexpense, net and income tax expense:

 Years Ended December 31,% Change
 20202019
 (Dollars in millions)
Interest income - affiliate$51 61 (16)%
Interest expense(393)(502)(22)%
Other income, net50 22 127 %
Total other expense, net$(292)(419)(30)%
Income tax expense$221 255 (13)%
 Years Ended December 31, % Change
 2019 2018 
 (Dollars in millions) 
Interest income$9
 4
 125 %
Interest income - affiliate61
 63
 (3)%
Interest expense(502) (509) (1)%
Gain on modification and extinguishment of debt5
 
 nm
Other income, net8
 11
 (27)%
Total other expense, net$(419) (431) (3)%
Income tax expense$(255) (196) 30 %

nmPercentages greater than 200% and comparisons between positive and negative values or to/from zero values are considered not meaningful.

Interest Income - Affiliate

Interest income increased- affiliate decreased by $5$10 million or 125%, for the year ended December 31, 20192020 as compared to the year ended December 31, 2018. The increase2019 primarily due to a decrease in interest income was due primarily to higherour average daily cash balances of approximately $425 million during 2019 compared to approximately $340 million in 2018.

Interest Income - Affiliate

Interest incomenote receivable - affiliate decreased by $2 million, or 3%,balance from $1.7 billion to $1.5 billion for the year ended December 31, 2019 compared to December 31, 2020.

Interest Expense

Interest expense decreased by $109 million for the year ended December 31, 2020 as compared to the year ended December 31, 2018. The2019 primarily due to a decrease in the average interest income - affiliate was duerate from 4.82% to the4.08% and a decrease in note receivable - affiliate balanceour average long-term debt from an average of $1.8$10.6 billion in 2018 to $1.7$10.4 billion in 2019.

Interest Expense

Interest expense decreased by $7 million, or 1%, for the year ended December 31, 2019 as compared to December 31, 2020.


Other Income, Net

The following table summarizes our total other income, net:

Years Ended December 31,% Change
20202019
(Dollars in millions)
Gain on extinguishment of debt$27 nm
Foreign currency gain29 10 190 %
Interest income(89)%
Other(7)(2)nm
Total other income, net$50 22 127 %

nm Percentages greater than 200% and comparisons between positive and negative values or to/from zero values are considered not meaningful.

Income Tax Expense

For the year ended December 31, 2018.2020 and 2019, our effective income tax rate was 25.3% and (8.6)%, respectively. The decrease in interest expense was due to the decrease in long-term debt from an average balance of $10.9 billion in 2018 to $10.6 billion in 2019.


Gain on Modification and Extinguishment of Debt

In the second half of 2019, we redeemed certain of our outstanding debt securities, which resulted in a gain of $5 million.

Other Income (Net)

Other income - net decreased by $3 million, or 27%,effective tax rate for the year ended December 31, 2019 as compared to the year ended December 31, 2018. The decrease in other income was due to an increase in foreign currency loss in theyear ended December 31, 2019 as compared to the year ended December 31, 2018.

2020 includes a $13 million favorable impact from U.S. tax law changes regarding Global Intangible Low Taxed Income Tax Expense

For the years ended December 31, 2019 and December 31, 2018, our effective income tax rate was (8.6)% and 36.5%, respectively.regulations. The effective tax rate for the year ended December 31, 2019 includes a $779 million unfavorable impact of non-deductible goodwill impairments. The effectiveWithout the goodwill impairment, the rate would have been 33.5%, which reflects $19 million of income tax rate for the year ended


December 31, 2018 was significantly impacted by purchase price adjustments as a result of the CenturyLink merger and the enactment ofexpense related to income tax law changes under the Tax Cuts and Jobs Act legislationenacted in December 2017 which resulted in a remeasurement of our deferred tax assets and liabilities at the new federal corporate tax rate.2017. See Note 1—Background13—Income Taxes and Summary of Significant"Critical Accounting Policies.Policies and EstimatesIncome Taxes" below for additional information.

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Critical Accounting Policies and Estimates

Our consolidated financial statements are prepared in accordance with accounting principles that are generally accepted in the United States. The preparation of these consolidated financial statements requires management to make estimates and assumptions that affect the reported amounts of our assets, liabilities, revenue and expenses. We have identified certain policies and estimates as critical to our business operations and the understanding of our past or present results of operations related to (i) business combinations; (ii) goodwill, customer relationships and other intangible assets; (iii)(ii) loss contingencies and litigation reserves; (iv)(iii) affiliate transactions; and (v)(iv) income taxes. These policies and estimates are considered critical because they had a material impact, or they have the potential to have a material impact, on our consolidated financial statements and because they require us to make significant judgments, assumptions or estimates. We believe that the estimates, judgments and assumptions made when accounting for the items described below were reasonable, based on information available at the time they were made. However, there can be no assurance that actual results will not differ from those estimates.

Business Combinations

We have accounted for CenturyLink's acquisition of us on November 1, 2017, under the acquisition method of accounting, whereby the tangible and separately identifiable intangible assets acquired and liabilities assumed are recognized at their estimated fair values at the acquisition date. The portion of the purchase price in excess of the estimated fair value of the net tangible and separately identifiable intangible assets acquired represents goodwill. The allocation of the purchase price related to CenturyLink's acquisition of us involves estimates and judgments by CenturyLink's management. The fair values recorded are made based on management's best estimates and assumptions. In arriving at the fair values of assets acquired and liabilities assumed, CenturyLink considered the following generally accepted valuation approaches: the cost approach, income approach and market approach. CenturyLink's estimates also include assumptions about projected growth rates, cost of capital, effective tax rates, tax amortization periods, technology life cycles, the regulatory and legal environment, and industry and economic trends.

Since November 1, 2017, our results of operations have been included in the consolidated results of operations of CenturyLink. CenturyLink has accounted for its acquisition of us under the acquisition method of accounting, which resulted in the assignment of the purchase price to the assets acquired and liabilities assumed based on estimates of their acquisition date fair values. The determination of the fair values of the acquired assets and assumed liabilities (and the related determination of estimated lives of depreciable tangible and identifiable intangible assets) required significant judgment. CenturyLink completed its final fair value determinations during the fourth quarter of 2018. CenturyLink's final fair value determinations were different than those preliminary values reflected in our consolidated financial statements as of and for the successor period ended December 31, 2017. The recognition of assets and liabilities at fair value is reflected in our financial statements and therefore has resulted in a new basis of accounting for the "successor period" beginning on November 1, 2017. This new basis of accounting means that our financial statements for the successor periods are not comparable to our previously reported financial statements, including the predecessor period financial statements in this report.

Goodwill, Customer Relationships and Other Intangible Assets

Intangible assets arising from business combinations, such as goodwill, customer relationships, capitalized software, trademarks and tradenames, are initially recorded at estimated fair value. We amortize customer relationships primarily over an estimated life of 7 to 14 years, using the straight-line method. We amortize capitalized software using the straight-line method primarily over estimated lives ranging up to 7 years. We amortize our other intangible assets over an estimated life of 5 years. We annually review the estimated lives and methods used to amortize our other intangible assets. The amount of future amortization expense may differ materially from current amounts, depending on the results of our annual reviews.

Our goodwill was derived from CenturyLink'sLumen's acquisition of us where the purchase price exceeded the fair value of the net assets acquired.



We assess our goodwill for impairment annually, or, under certain circumstances, more frequently, such as when events or changes in circumstances indicate there may be impairment. We are required to write-downwrite down the value of goodwill in periods in whichonly when our assessment determines the carrying amountvalue of theequity of our reporting unit equity exceeds the estimatedits fair value of the equity of the reporting unit, limited to the goodwill balance. The impairment assessment is performed at the reporting unit level. We have determined that our operations consist of one reporting unit, consistent with our determination that our business consists of one operating segment.value. Our annual impairment assessment date for goodwill is October 31.31, at which date we assess goodwill at our reporting unit. In reviewing the criteria for reporting units, we have determined that we are one reporting unit.

At October 31, 2019,2020, we estimated the fair value of equity by considering both a market approach and a discounted cash flow method. The market approach method includes the use of comparable multiples of publicly traded companies whose services are comparable to ours. The discounted cash flow method is based on the present value of projected cash flows and a terminal value equal to the present value of all normalized cash flows after the projection period. As of October 31, 2019,2020, based on our assessment performed, the estimated fair value of our equity exceeded our carrying value of equity by approximately 26%17%. We concluded that the goodwill was not impaired as of October 31, 2019.2020.

Lumen's stock price declined significantly in the first quarter of 2019 causing us to evaluate our goodwill for impairment as of March 31, 2019. Because CenturyLink'sLumen's low stock price indicated the carrying value of our reporting unit was a trigger for impairment testing,more likely than not in excess of its fair value, we estimated the fair value of our operations using only the market approach in the quarter ended March 31, 2019. Applying this approach, we utilized company comparisons and analyst reports within the telecommunications industry, which have historically supported a range of fair values of annualized revenue and EBITDA multiples between 2.1x and 4.9x and 4.9x and 9.8x, respectively. We selected a revenue and EBITDA multiple within this range. As of March 31, 2019, based on our assessments performed as described above, we concluded that the estimated fair value of equity was less than our carrying value of equity as of the date of our triggering event during the first quarter. As a result, we recorded a non-cash, non-tax-deductible goodwill impairment charge of $3.7 billion in the quarter ended March 31, 2019.

At October 31, 2018, we estimated the
33


Our fair value estimates for evaluating goodwill incorporated significant judgements and assumptions including forecast revenues and expenses, cost of equity by considering both acapital, and control premiums. In developing market approach and a discounted cash flow method. As of October 31, 2018, based on our assessment performed, the estimated fair valuemultiples, we also considered observed trends of our equity exceeded our carrying valueindustry participants and other qualitative factors that required significant judgement. Alternative estimates, judgements, and interpretations of equity by approximately 16%. We concluded thatthese factors could have resulted in different conclusions regarding the goodwill was not impaired as of October 31, 2018.

need for an impairment charge. We believe the estimates, judgments, assumptions and allocation methods used by us are reasonable, but changes in any of them can significantly affect whether we must incur impairment charges, as well as the size of such charges.

See Note 3-Goodwill,2—Goodwill, Customer Relationships and Other Intangible Assets to our consolidated financial statements in Item 8 of Part II of this report for additional information.

Loss Contingencies and Litigation Reserves

We are involved in several potentially material legal proceedings, as described in more detail in Note 17—16—Commitments, Contingencies and Other Items to our consolidated financial statements in Item 8 of Part II of this report.Items. On a quarterly basis, we assess potential losses in relation to these and other pending or threatened tax and legal matters. For matters not related to income taxes, if a loss is considered probable and the amount can be reasonably estimated, we recognize an expense for the estimated loss. To the extent these estimates are more or less than the actual liability resulting from the resolution of these matters, our earnings will be increased or decreased accordingly. If the differences are material, our consolidated financial statements could be materially impacted.

For matters related to income taxes, if we determine in our judgment that the impact of an uncertain tax position is more likely than not to be sustained upon audit by the relevant taxing authority, then we recognize in our financial statements a benefit for the largest amount that is more likely than not to be sustained. No portion of an uncertain tax position will be recognized if we determine in our judgment that the position has less than a 50% likelihood of being sustained. Though the validity of any tax position is a matter of tax law, the body of statutory, regulatory and interpretive guidance on the application of the law is complex and often ambiguous. Because of this, whether a tax position will ultimately be sustained may be uncertain.



Affiliate Transactions
    
We provide to and receive from CenturyLinkLumen Technologies and its subsidiaries ("our affiliates") various communications and other services. We recognize intercompany charges at the amounts billed to us by our affiliates and we recognize intercompany revenue for services we bill to our affiliates.
    
Because of the significance of the services we provide to our affiliates and our other affiliate transactions, and the services our affiliates provide to us, the results of operations, financial position and cash flows presented herein are not necessarily indicative of the results of operations, financial position and cash flows we would have achieved had we operated as a stand-alone entity during the periods presented. See Note 15—Affiliate Transactions to our consolidated financial statements in Item 8 of Part II of this annual report for additional information.

Income Taxes

Until November 1, 2017, we filed a consolidated federal income tax return of Level 3 Communications, Inc. Since CenturyLink's acquisition of us on November 1, 2017, we have beenWe are included in the consolidated federal income tax return of CenturyLink.Lumen Technologies. Under CenturyLink'sLumen's tax allocation policy, CenturyLinkLumen Technologies treats our consolidated results as if we were a separate taxpayer. The policy requires us to pay our tax liabilities to CenturyLinkLumen Technologies in cash based upon our separate return taxable income. We are also included in the combined state tax returns filed by CenturyLinkLumen Technologies and the same payment and allocation policy applies.

Our provision for income taxes includes amounts for tax consequences deferred to future periods. We record deferred income tax assets and liabilities reflecting future tax consequences attributable to (i) tax credit carryforwards (ii) differences between the financial statement carrying value of assets and liabilities and the tax basis of those assets and liabilities, and (iii) tax net operating loss carryforwards, or NOLs. Deferred taxes are computed using enacted tax rates expected to apply in the year in which the differences are expected to affect taxable income. The effect on deferred income tax assets and liabilities of a change in tax rate is recognized in earnings in the period that includes the enactment date.

34


The measurement of deferred taxes often involves the exercise of considerable judgment related to the realization of tax basis. Our deferred tax assets and liabilities reflect our assessment that tax positions taken in filed tax returns and the resulting tax basis, are more likely than not to be sustained if they are audited by taxing authorities. Assessing tax rates that we expect to apply and determining the years when the temporary differences are expected to affect taxable income requires judgment about the future apportionment of our income among the states in which we operate. Any changes in our practices or judgments involved in the measurement of deferred tax assets and liabilities could materially impact our financial condition or results of operations.

In connection with recording deferred income tax assets and liabilities, we establish valuation allowances when necessary to reduce deferred income tax assets to amounts that we believe are more likely than not to be realized. We evaluate our deferred tax assets quarterly to determine whether adjustments to our valuation allowance are appropriate in light of changes in facts or circumstances, such as changes in tax law, interactions with taxing authorities and developments in case law. In making this evaluation, we rely on our recent history of pre-tax earnings. We also rely on our forecasts of future earnings and the nature and timing of future deductions and benefits represented by the deferred tax assets, all of which involve the exercise of significant judgment. AtAs of December 31, 2019,2020, we established a valuation allowance of $892 million$1.2 billion primarily related to state and foreign NOLs, as it is more likely than not that these NOLs will expire unused. If forecasts of future earnings and the nature and estimated timing of future deductions and benefits change in the future, we may determine that a valuation allowance for certain deferred tax assets is appropriate, which could materially impact our financial condition or results of operations. See Note 13—Income Taxes for additional information.


47



Liquidity and Capital Resources

Overview

As of November 1, 2017, we becameWe are a wholly ownedwholly-owned subsidiary of CenturyLink.Lumen Technologies, Inc. As such, factors relating to, or affecting, CenturyLink'sLumen's liquidity and capital resources could have material impacts on us, including impacts on our credit ratings, our access to capital markets and changes in the financial market's perception of us.

In connection with the closingOn October 15, 2020, we agreed to refinance our notes receivable - affiliate due to mature on November 1, 2017,2020 via a revolving credit facility that we loaned $1.8 billionextended to CenturyLink in exchange for an unsecured demand note thatLumen Technologies. The principal amount outstanding under such facility initially bears interest at 3.5%4.250% per annum. Theannum, subject to certain adjustments as set forth in the facility. This principal amount of such note is payable upon demand by Level 3 Parentus and prepayable by Lumen Technologies at any time, but no later than November 1, 2020October 15, 2025, which maturity date may be extended for two additional one-year periods. The facility has covenants, including a maximum total leverage ratio, and is prepayable by CenturyLink at any time.subject to other limitations. During 2019, CenturyLink2020, Lumen Technologies repaid $235$122 million of the amount owed to us under our notes receivable - affiliate.

As of December 31, 2020, $1.5 billion aggregate principal amount of our loan to Lumen Technologies was outstanding. A significant component of our liquidity is dependent upon CenturyLink'sLumen's ability to repay its obligation to us.

AtAs of December 31, 2019,2020, we held cash and cash equivalents of $316$190 million, of which $64$72 million were held in foreign bank accounts for funding our foreign operations. Due to various factors, our access to foreign cash is generally more restricted than our access to domestic cash.

We anticipate that any future liquidity needs will be met through (i) our cash provided by operating activities (ii) amounts due to us from CenturyLinkLumen Technologies (iii) our ability to refinance our debt obligations and (iv) capital contributions, advances or loans from CenturyLinkLumen Technologies or its affiliates if and to the extent they have available funds or access to funds that they are willing and able to contribute, advance or loan.

For additional information, see "Risk Factors—Financial Risks" in Item 1A of Part I of this report.

35


Debt and Other Financing Arrangements

As of December 31, 2020 and 2019, our long-term debt (including current maturities and finance leases) outstanding totaled $10.4 billion, compared to $10.8 billion outstanding as of December 31, 2018.billion.

Subject to market conditions, from time to time we expect to continue to issue term debt or senior notes to refinance our maturing debt. The availability, interest rate and other terms of any new borrowings will be impacted by the ratings assigned us by the three major credit rating agencies, among other factors. As of the date of this report, the credit ratings for the senior secured and unsecured debt of Level 3 Financing, Inc. were as follows:

BorrowerMoody's Investors Service, Inc.Standard & Poor'sFitch Ratings
Level 3 Financing, Inc.
UnsecuredBa3BBBB
SecuredBa1BBB-BBB-

We believe we wereOur credit ratings are reviewed and adjusted from time to time by the rating agencies. Any future downgrades of the senior unsecured or secured debt ratings of Level 3 Financing, Inc. could impact our access to debt capital or further raise our borrowing costs. See "Risk Factors—Financial Risks" in compliance in all material respects with all provisions and financial covenantsItem 1A of our debt agreements asPart I of December 31, 2019. this report.

See Note 6—Long-Term Debt to our consolidated financial statements in Item 8 of this report for additional information about our long-term debt.debt and letters of credit.



Future Contractual Obligations

The following table summarizes ourOur estimated future contractual obligations as of December 31, 2019:2020 include both current and long term obligations. For our long-term debt as noted in Note 6—Long-Term Debt, we have a current obligation of $14 million and a long-term obligation of $10.4 billion. Under our operating leases as noted in Note 4—Leases, we have a current obligation of $297 million and a long-term obligation of $1.1 billion. As noted in Note 16—Commitments, Contingencies and Other Items, we have a current obligation related to right-of-way agreements and purchase commitments of $229 million and a long-term obligation of $719 million. Additionally, we have a current obligation for asset retirement obligation of $20 million and a long-term obligation of $102 million.
 2020 2021 2022 2023 2024 2025 and thereafter Total
 (Dollars in millions)
Long-term debt (1)(2)
$11
 8
 850
 1,210
 911
 7,307
 10,297
Interest on long-term debt and finance leases (2)
453
 462
 449
 379
 326
 707
 2,776
Purchase commitments (3)
119
 87
 44
 24
 18
 41
 333
Operating leases276
 231
 199
 166
 113
 437
 1,422
Right-of-way agreements83
 58
 55
 53
 44
 276
 569
Asset retirement obligations16
 16
 12
 8
 11
 51
 114
Total future contractual obligations (4)
$958
 862
 1,609
 1,840
 1,423
 8,819
 15,511

(1)Includes current maturities and finance lease obligations, but excludes unamortized premium, net, unamortized debt issuance costs and intercompany debt.
(2)Actual principal and interest paid in all years may differ due to future refinancing of outstanding debt or issuance of new debt.
(3)Represent purchase commitments with third-party vendors for operating, installation and maintenance services for facilities. In addition, we have service-related commitments with various vendors for data processing, technical and software support services. Future payments under certain service contracts will vary depending on our actual usage. In the table above, we estimated payments for these service contracts based on estimates of the level of services we expect to receive.
(4)The table is limited solely to contractual payment obligations and does not include:
contingent liabilities;
our open purchase orders as of December 31, 2019. These purchase orders are generally issued at fair value, and are generally cancelable without penalty;
other long-term liabilities, such as accruals for legal matters and other taxes that are not contractual obligations by nature. We cannot determine with any degree of reliability the years in which these liabilities might ultimately settle;
contract termination fees. These fees are non-recurring payments, the timing and payment of which, if any, is uncertain. In the ordinary course of business and to optimize our cost structure, we enter into contracts with terms greater than one year to purchase other goods and services;
service level commitments to our customers, the violation of which typically results in service credits rather than cash payments; and
potential indemnification obligations to counterparties in certain agreements entered into in the normal course of business. The nature and terms of these arrangements vary.

Capital Expenditures

We incur capital expenditures on an ongoing basis in order to enhance and modernize our networks, compete effectively in our markets and expand our service offerings. CenturyLinkLumen Technologies and we evaluate capital expenditure projects based on a variety of factors, including expected strategic impacts (such as forecasted impact on revenue growth, productivity, expenses, service levels and customer retention) and the expected return on investment. The amount of CenturyLink'sLumen's consolidated capital investment is influenced by, among other things, demand for CenturyLink'sLumen's services and products, cash flow generated by operating activities and cash required for other purposes. For more information on our capital spending, see "Business" and "Risk Factors" in Items 1 and 1A, respectively, of Part I of this report.

Distributions

From time to time we make distributions to our controlling parent company, which reduce our capital resources for debt repayments and other purposes. For additional information, see our consolidated statements of member’s equity and consolidated statements of cash flows.

36


Historical Information

The following table summarizes cash flow activities:
Years Ended December 31, Increase / (Decrease)Years Ended December 31,Change
2019 2018 20202019
(Dollars in millions)(Dollars in millions)
Net cash provided by operating activities$2,683
 2,397
 286
Net cash provided by operating activities$2,284 2,683 (399)
Net cash used in investing activities(1,078) (904) 174
Net cash used in investing activities(1,173)(1,078)95 
Net cash used in financing activities(1,539) (1,552) (13)Net cash used in financing activities(1,244)(1,539)(295)


Operating Activities

Net cash provided by operating activities increaseddecreased by $286$399 million for the year ended December 31, 20192020 compared to the year ended December 31, 2018,2019, primarily due to a positive variance in net (loss) income after adjusting for non-cash items for goodwill impairment, depreciation and amortization and deferred income taxes, and from positive variancesdecrease in the changes in other current assets and liabilities, net and other noncurrent assets and liabilities, net,contribution from working capital, which werewas partially offset by a negative variancean increase in the change in accounts payable and current and non-current deferred revenue.net income adjusted for non-cash items. Cash provided by operating activities is subject to variability period over period as a result of the timing, ofincluding the collection of receivables and payments related toof interest, expense, accounts payable, payroll and bonuses.

Investing Activities

Net cash used in investing activities increased by $174$95 million for the year ended December 31, 20192020 compared to the year ended December 31, 20182019 primarily due to an increase in capital expenditures and a decrease in receipt of affiliate notes receivable payments, which was partially offset by an increase in proceeds from the sale of property, plant and equipment, partially offset by $235 million repayment of affiliate loans.equipment.

Financing Activities

Net cash used in financing activities decreased by $295 million for the year ended December 31, 20192020 compared to the year ended December 31, 2018 decreased by $13 million2019 primarily due to a decrease in distributions,payments of long-term debt, which was partially offset by redemptionsa decrease in net proceeds from issuance of long-term debt. For additional information regarding our financing activities, see Note 6—Long-Term Debt to our consolidated financial statementsdebt and an increase in Item 8 of this report.distributions.

Other Matters

We are subject to various legal proceedings and other contingent liabilities that individually or in the aggregate could materially affect our financial condition, future results of operations or cash flows. See Note 17—16—Commitments, Contingencies and Other Items for additional information.

CenturyLinkLumen Technologies is involved in several legal proceedings to which we are not a party that, if resolved against it, could have a material adverse effect on its business and financial condition. As a wholly owned subsidiary of CenturyLink,Lumen Technologies, our business and financial condition could be similarly affected. You can find descriptions of these legal proceedings in CenturyLink'sLumen's quarterly and annual reports filed with the SEC. Because we are not a party to any of the matters, we have not accrued any liabilities for these matters.

Summarized Financial Information
On December 22, 2017,
Level 3 Financing, Inc., our wholly owned subsidiary, has registered two series of currently outstanding Senior Notes that are fully and unconditionally and jointly and severally guaranteed on an unsubordinated unsecured basis by Level 3 Parent, LLC and Level 3 Communications, LLC. Level 3 Financing, Inc., Level 3 Parent, LLC and Level 3 Communications, LLC are collectively referred to as the Tax“Obligor Group.”

In conjunction with the registration of those Level 3 Financing, Inc. Senior Notes under the Securities Act was signed into law. The Tax Act reducedof 1933, we have presented below the U.S. corporate income tax rate from a maximumaccompanying summarized financial information pursuant to SEC Regulation S-X Rule 13-01 "Guarantors and issuers of 35% to 21% for all corporations, effective January 1, 2018, and makes certain changes to U.S. taxation of income earned by foreign subsidiaries, capital expenditures, interest expense and various other items.guaranteed securities registered or being registered."

37


As a resultThe summarized financial information set forth below excludes subsidiaries that are not within the Obligor Group and presents transactions between the Obligor Group and the subsidiaries that do not guarantee the Senior Notes (the “Non-Guarantor Subsidiaries”). Investment in, and equity in earnings of subsidiaries have been excluded from the reductionsummarized financial information.

The following table presents summarized financial information specified in the U.S. corporate income tax rate from 35% to 21%, we provisionally revalued our net deferred tax assets at December 31, 2017 and recognized a $195 million tax expense in our consolidated statementRule 1-02(bb)(1) of operationsRegulation S-X for the year ended December 31, 2017. As a result2020:
December 31, 2020
Level 3 Parent, LLCLevel 3 Financing, Inc.Level 3 Communications, LLC
(Dollars in millions)
Operating revenue$— — 3,926 
Operating revenue-affiliates— — 220 
Operating expenses(101)3,904 
Operating expenses-affiliates— — 282 
Operating income (loss)101 (1)(40)
Net income (loss)4,205 439 (4,833)


The following tables present summarized financial information reflected in our consolidated balance sheet as of finalizing our provisional amount recorded in 2017, we recorded an additional expense of $92 million in 2018. Based on current circumstances, we do not expect to experience a material near term reduction in the amount of cash income taxes paid by us from the Act due to utilization of net operating loss carryforwards. However, we anticipate that the provisions of the Act may reduce our cash income taxes in future years.December 31, 2020:
December 31, 2020
Level 3 Parent, LLCLevel 3 Financing, Inc.Level 3 Communications, LLC
(Dollars in millions)
Advances to affiliates$19,985 30,062 — 
Note receivable-affiliate1,468 — — 
Other current assets18 — 432 
Operating lease assets - affiliates— — 472 
Other noncurrent assets271 1,595 8,811 
Accounts payable-affiliates85 21 773 
Current operating lease liabilities-affiliates— — 107 
Due to affiliates— — 55,114 
Other current liabilities101 774 
Non-current operating lease liabilities-affiliates— — 377 
Other noncurrent liabilities83 10,131 2,636 

Market Risk

We areAs of December 31, 2020, we were exposed to market risk from changes in interest rates on our variable rate long-term debt obligations. We seek to maintain a favorable mix of fixed and variable rate debt in an effort to limit interest costs and cash flow volatility resulting from changes in rates.

As of December 31, 2019,2020, we had approximately $10.126$10.1 billion (excluding unamortized premiums, net, unamortized debt issuance costs and finance leases) of long-term debt outstanding, 69% of which bears interest at fixed rates and is therefore not exposed to interest rate risk. We also held $3.1 billion of floating rate debt exposed to changes in the London InterBank Offered Rate (LIBOR). A hypothetical increase of 100 basis points in LIBOR relative to this debt would decrease our annual pre-tax earnings by $31 million.

By operating internationally, we are exposed to the risk of fluctuations in the foreign currencies used by our international subsidiaries, including the British Pound, the Euro, the Brazilian Real and the Argentinian Peso.
38


Although the percentages of our consolidated revenue and costs that are denominated in these currencies are


immaterial, our consolidated results of operations could be adversely impacted by volatility in exchange rates or an increase in the number of foreign currency transactions.

Certain shortcomings are inherent in the method of analysis presented in the computation of exposures to market risks. Actual values may differ materially from those presented above if market conditions vary from the assumptions used in the analyses performed. These analyses only incorporate the risk exposures that existed as of December 31, 2019.2020.

Off-Balance Sheet Arrangements

We have no special purpose or limited purpose entities that provide off-balance sheet financing, liquidity, or market or credit risk support and we do not engage in leasing, hedging, or other similar activities that expose us to any significant liabilities that are not (i) reflected on the face of the consolidated financial statements or in the Future Contractual Obligations table above or (ii) discussed under the heading "Market Risk" above.

ITEM 7A. QUANTITATIVE AND QUALITATIVE DISCLOSURES ABOUT MARKET RISK

The information in "Management's Discussion and Analysis of Financial Condition and Results of Operations—Market Risk" in Item 7 of this report is incorporated herein by reference.

39


ITEM 8. CONSOLIDATED FINANCIAL STATEMENTS AND SUPPLEMENTARY DATA

Effective November 1,2017, Level 3 Communications, Inc. became a wholly owned subsidiary of CenturyLink, Inc. As part of the completion of the acquisition, Level 3 Communications, Inc. was merged into an acquisition subsidiary, which survived the merger under the name Level 3 Parent, LLC. Unless the context requires otherwise, references in this report to “Level 3 Communications, Inc.,” "Level 3," “we,” “us,” the “Company” and “our” refer to Level 3 Parent, LLC and its consolidated subsidiaries.

Unless context requires otherwise, references to the "predecessor" periods, or the period ended October 31, 2017, covers the predecessor period from January 1, 2017 through October 31, 2017, and to "successor" periods, or the period ended December 31, 2017 covers the successor period from November 1, 2017 through December 31, 2017.


Report of Independent Registered Public Accounting Firm

To the Board of Directors and Member
Level 3 Parent, LLC:

Opinion on the Consolidated Financial Statements

We have audited the accompanying consolidated balance sheets of Level 3 Parent, LLC and subsidiaries (the Company) as of December 31, 20192020 and 2018,2019, the related consolidated statements of operations, comprehensive income (loss) income,, cash flows, and member’s/stockholders’member’s equity for each of the years in the three-year period ended December 31, 2019 and 2018, and for the periods November 1, 2017 to December 31, 2017 (Successor period) and January 1, 2017 to October 31, 2017 (Predecessor period),2020, and the related notes (collectively, the consolidated financial statements). In our opinion, the consolidated financial statements present fairly, in all material respects, the financial position of the Company as of December 31, 20192020 and 2018,2019, and the results of its operations and its cash flows for each of the years in the three-year period ended December 31, 2019 and 2018, and for the periods from November 1, 2017 to December 31 2017 (Successor period) and January 1, 2017 to October 31, 2017 (Predecessor period),2020, in conformity with U.S. generally accepted accounting principles.
ChangeChanges in Accounting Principle

As discussed in Note 1 to the consolidated financial statements, the Company has changed its method of accounting for the presentation of taxes assessed by a governmental authority as of January 1, 2020.

As discussed in Note 1 to the consolidated financial statements, the Company has changed its method of accounting for leases as of January 1, 2019 due to the adoption of Accounting Standards Codification Topic 842, Leases.


Change in Basis of Presentation

As discussed in Note 1 to the consolidated financial statements, effective November 1, 2017, CenturyLink, Inc. acquired all of the outstanding stock of Level 3 Communications, Inc. (now known as Level 3 Parent, LLC) in a business combination accounted for as a purchase. As a result of the acquisition, the consolidated financial information for the periods after the acquisition is presented on a different cost basis than that for the periods before the acquisition and, therefore, is not comparable.
Basis for Opinion

These consolidated financial statements are the responsibility of the Company’s management. Our responsibility is to express an opinion on these consolidated financial statements based on our audits. We are a public accounting firm registered with the Public Company Accounting Oversight Board (United States) (PCAOB) and are required to be independent with respect to the Company in accordance with the U.S. federal securities laws and the applicable rules and regulations of the Securities and Exchange Commission and the PCAOB.

We conducted our audits in accordance with the standards of the PCAOB. Those standards require that we plan and perform the audit to obtain reasonable assurance about whether the consolidated financial statements are free of material misstatement, whether due to error or fraud. The Company is not required to have, nor were we engaged to perform, an audit of its internal control over financial reporting. As part of our audits, we are required to obtain an understanding of internal control over financial reporting but not for the purpose of expressing an opinion on the effectiveness of the Company’s internal control over financial reporting. Accordingly, we express no such opinion.

Our audits included performing procedures to assess the risks of material misstatement of the consolidated financial statements, whether due to error or fraud, and performing procedures that respond to those risks. Such procedures included examining, on a test basis, evidence regarding the amounts and disclosures in the consolidated financial statements. Our audits also included evaluating the accounting principles used and significant estimates made by management, as well as evaluating the overall presentation of the consolidated financial statements. We believe that our audits provide a reasonable basis for our opinion.

Critical Audit Matter
The critical audit matter communicated below is a matter arising from the current period audit of the consolidated financial statements that was communicated or required to be communicated to those charged with governance and that: (1) relates to accounts or disclosures that are material to the consolidated financial statements and (2) involved our especially challenging, subjective, or complex judgments. The communication of a critical audit matter does not alter in any way our opinion on the consolidated financial statements, taken as a whole, and we are not, by communicating the critical audit matter below, providing separate opinions on the critical audit matter or on the accounts or disclosures to which it relates.

40


Testing of Revenue

As discussed in Note 3 to the consolidated financial statements, the Company recorded $7.9 billion of operating revenues for the year ended December 31, 2020. The processing and recording of revenue are reliant upon multiple information technology (IT) systems.

We identified the evaluation of the sufficiency of audit evidence over revenue as a critical audit matter. Complex auditor judgment was required in evaluating the sufficiency of audit evidence over revenue due to the large volume of data and the number and complexity of the revenue accounting systems. Specialized skills and knowledge were needed to test the IT systems used for the processing and recording of revenue.

The following are the primary procedures we performed to address this critical audit matter. We applied auditor judgment to determine the nature and extent of procedures to be performed over the processing and recording of revenue, including the IT systems tested. We evaluated the design and tested the operating effectiveness of certain internal controls related to the processing and recording of revenue. This included manual and automated controls over the IT systems used for the processing and recording of revenue. For a selection of transactions, we compared the amount of revenue recorded to a combination of Company internal data, executed contracts, and other relevant third-party data. In addition, we involved IT professionals with specialized skills and knowledge who assisted in the design and performance of audit procedures related to certain IT systems used by the Company for the processing and recording of revenue. We evaluated the sufficiency of audit evidence obtained by assessing the results of procedures performed, including the relevance and reliability of evidence obtained.

/s/ KPMG LLP

We have served as the Company’s auditor since 2002.

Shreveport, Louisiana
March 5, 20203, 2021





52
41




LEVEL 3 PARENT, LLC

CONSOLIDATED STATEMENTS OF OPERATIONS

 Successor Predecessor
 Year Ended December 31, 2019 Year Ended December 31, 2018 Period Ended December 31, 2017  Period Ended October 31, 2017
 (Dollars in millions)
OPERATING REVENUE        
Operating revenue$8,005
 8,113
 1,391
  6,870
Operating revenue - affiliates180
 107
 16
  
Total operating revenue8,185
 8,220
 1,407


6,870
OPERATING EXPENSES        
Cost of services and products (exclusive of depreciation and amortization)3,799
 3,937
 690
  3,493
Selling, general and administrative1,258
 1,354
 253
  1,208
Operating expenses - affiliates334
 257
 24
  
Depreciation and amortization1,613
 1,704
 282
  1,018
Goodwill impairment3,708
 
 
  
Total operating expenses10,712
 7,252
 1,249
  5,719
OPERATING (LOSS) INCOME(2,527) 968
 158
  1,151
OTHER (EXPENSE) INCOME        
Interest income9
 4
 1
  13
Interest income - affiliate61
 63
 11
  
Interest expense(502) (509) (80)  (441)
Gain (loss) on modification and extinguishment of debt5
 
 
  (44)
Other income, net8
 11
 3
  14
Total other expense, net(419) (431) (65)  (458)
(LOSS) INCOME BEFORE INCOME TAXES(2,946) 537
 93
  693
Income tax expense(255) (196) (234)  (268)
NET (LOSS) INCOME$(3,201) 341
 (141)  425

Years Ended December 31,
 202020192018
(Dollars in millions)
OPERATING REVENUE
Operating revenue$7,725 7,593 7,732 
Operating revenue - affiliates208 180 107 
Total operating revenue7,933 7,773 7,839 
OPERATING EXPENSES
Cost of services and products (exclusive of depreciation and amortization)3,486 3,387 3,556 
Selling, general and administrative1,226 1,258 1,354 
Operating expenses - affiliates368 334 257 
Depreciation and amortization1,689 1,613 1,704 
Goodwill impairment3,708 
Total operating expenses6,769 10,300 6,871 
OPERATING INCOME (LOSS)1,164 (2,527)968 
OTHER (EXPENSE) INCOME
Interest income - affiliate51 61 63 
Interest expense(393)(502)(509)
Other income, net50 22 15 
Total other expense, net(292)(419)(431)
INCOME (LOSS) BEFORE INCOME TAXES872 (2,946)537 
Income tax expense221 255 196 
NET INCOME (LOSS)$651 (3,201)341 
See accompanying notes to consolidated financial statements.

42
53




LEVEL 3 PARENT, LLC

CONSOLIDATED STATEMENTS OF COMPREHENSIVE INCOME (LOSS) INCOME

 Successor Predecessor
 Year Ended December 31, 2019 Year Ended December 31, 2018 Period Ended December 31, 2017  Period Ended October 31, 2017
 (Dollars in millions)
NET (LOSS) INCOME$(3,201) 341
 (141)  425
OTHER COMPREHENSIVE (LOSS) INCOME:        
Defined benefit pension plan adjustment, net of $1, ($1), $— and ($3) tax(3) 5
 
  (1)
Foreign currency translation adjustment, net of ($6), $50, ($17) and ($46) tax(5) (200) 18
  81
Other comprehensive (loss) income(8) (195) 18
  80
COMPREHENSIVE (LOSS) INCOME$(3,209) 146
 (123)  505

Years Ended December 31,
202020192018
(Dollars in millions)
NET INCOME (LOSS)$651 (3,201)341 
OTHER COMPREHENSIVE LOSS
Defined benefit pension plan adjustment, net of $0, 1 and (1) tax(15)(3)
Foreign currency translation adjustment, net of $(43), (6) and 50 tax(40)(5)(200)
Other comprehensive loss, net of tax(55)(8)(195)
COMPREHENSIVE INCOME (LOSS)$596 (3,209)146 
See accompanying notes to consolidated financial statements.

43

54




LEVEL 3 PARENT, LLC

CONSOLIDATED BALANCE SHEETS

 As of December 31,
 2019 2018
 (Dollars in millions)
ASSETS   
CURRENT ASSETS   
Cash and cash equivalents$316
 243
Restricted cash - current3
 4
Accounts receivable, less allowance of $13 and $11667
 712
Note receivable - affiliate1,590
 1,825
Other266
 234
Total current assets2,842
 3,018
Property, plant and equipment, net of accumulated depreciation of $1,825 and $1,0219,936
 9,453
GOODWILL AND OTHER ASSETS   
Goodwill7,415
 11,119
Operating lease assets1,060
 
Restricted cash19
 25
Customer relationships, net6,865
 7,567
Other intangible assets, net469
 410
Other, net492
 699
Total goodwill and other assets16,320
 19,820
TOTAL ASSETS$29,098
 32,291
LIABILITIES AND MEMBER'S EQUITY   
CURRENT LIABILITIES   
Current maturities of long-term debt$11
 6
Accounts payable654
 726
Accounts payable - affiliates669
 246
Accrued expenses and other liabilities   
Salaries and benefits240
 233
Income and other taxes152
 130
Current operating lease liabilities249
 
Interest85
 95
Other77
 78
Current portion of deferred revenue309
 310
Total current liabilities2,446
 1,824
LONG-TERM DEBT10,356
 10,838
DEFERRED REVENUE AND OTHER LIABILITIES   
Deferred revenue1,343
 1,181
Deferred income taxes, net241
 202
Noncurrent operating lease liabilities854
 
Other313
 369
Total deferred revenue and other liabilities2,751
 1,752
COMMITMENTS AND CONTINGENCIES (Note 17)


 


MEMBER'S EQUITY   
Member's equity13,724
 18,048
Accumulated other comprehensive loss(179) (171)
Total member's equity13,545
 17,877
TOTAL LIABILITIES AND MEMBER'S EQUITY$29,098
 32,291

As of December 31,
20202019
(Dollars in millions)
ASSETS
CURRENT ASSETS
Cash and cash equivalents$190 316 
Accounts receivable, less allowance of $45 and $13683 667 
Note receivable - affiliate1,468 1,590 
Other297 269 
Total current assets2,638 2,842 
Property, plant and equipment, net of accumulated depreciation $2,818 and $1,82510,518 9,936 
GOODWILL AND OTHER ASSETS
Goodwill7,405 7,415 
Other intangible assets, net6,605 7,334 
Other, net1,410 1,571 
Total goodwill and other assets15,420 16,320 
TOTAL ASSETS$28,576 29,098 
LIABILITIES AND MEMBER'S EQUITY
CURRENT LIABILITIES
Current maturities of long-term debt$14 11 
Accounts payable495 654 
Accounts payable - affiliates869 669 
Accrued expenses and other liabilities
Salaries and benefits220 240 
Income and other taxes111 152 
Current operating lease liabilities241 249 
Other159 162 
Current portion of deferred revenue315 309 
Total current liabilities2,424 2,446 
LONG-TERM DEBT10,373 10,356 
DEFERRED REVENUE AND OTHER LIABILITIES
Deferred revenue1,396 1,343 
Operating lease liabilities903 854 
Other575 554 
Total deferred revenue and other liabilities2,874 2,751 
COMMITMENTS AND CONTINGENCIES (Note 16)00
MEMBER'S EQUITY
Member's equity13,139 13,724 
Accumulated other comprehensive loss(234)(179)
Total member's equity12,905 13,545 
TOTAL LIABILITIES AND MEMBER'S EQUITY$28,576 29,098 
See accompanying notes to consolidated financial statements.

44

55




LEVEL 3 PARENT, LLC

CONSOLIDATED STATEMENTS OF CASH FLOWS
 Successor Predecessor
 Year Ended December 31, 2019 Year Ended December 31, 2018 Period Ended December 31, 2017  Period Ended October 31, 2017
 (Dollars in millions)
OPERATING ACTIVITIES        
Net (loss) income$(3,201) 341
 (141)  425
Adjustments to reconcile net income (loss) to net cash provided by operating activities:        
Depreciation and amortization1,613
 1,704
 282
  1,018
Goodwill impairment3,708
 
 
  
Deferred income taxes219
 175
 270
  217
Changes in current assets and liabilities:        
Accounts receivable21
 46
 (1)  (16)
Accounts payable(134) (37) 35
  (102)
Other current assets and liabilities(6) 4
 (100)  70
Other current assets and liabilities, affiliates423
 216
 (17)  
Changes in other noncurrent assets and liabilities, net120
 (22) (53)  154
Other, net(80) (30) 33
  148
Net cash provided by operating activities2,683
 2,397
 308
  1,914
INVESTING ACTIVITIES        
Capital expenditures(1,341) (1,038) (207)  (1,119)
Purchase of marketable securities
 
 
  (1,127)
Maturity of marketable securities
 
 
  1,127
Proceeds from sale of property, plant and equipment and other assets28
 134
 
  1
Note receivable - affiliate235
 
 (1,825)  
Net cash used in investing activities(1,078) (904) (2,032)  (1,118)
FINANCING ACTIVITIES        
Net proceeds from issuance of long-term debt2,479
 
 
  4,569
Payments of long-term debt(2,906) (7) (1)  (4,917)
Distributions(1,084) (1,545) (250)  
Other(28) 
 (2)  3
Net cash used in financing activities(1,539) (1,552) (253)  (345)
Net increase (decrease) in cash, cash equivalents, restricted cash and securities66
 (59) (1,977)  451
Cash, cash equivalents, restricted cash and securities at beginning of period272
 331
 2,308
  1,857
Cash, cash equivalents, restricted cash and securities at end of period$338
 $272
 331
  2,308
Supplemental cash flow information:        
Income taxes paid, net$(23) (33) (10)  (49)
Interest paid (net of capitalized interest of $15, $1, — and —)$531
 542
 56
  468
Cash, cash equivalents, restricted cash and securities:        
Cash and cash equivalents$316
 243
 297
  2,274
Restricted cash and securities - current3
 4
 5
  5
Restricted cash and securities - noncurrent19
 25
 29
  29
Total$338
 272
 331
  2,308

Years Ended December 31,
202020192018
(Dollars in millions)
OPERATING ACTIVITIES
Net income (loss)$651 (3,201)341 
Adjustments to reconcile net income (loss) to net cash provided by operating activities:
Depreciation and amortization1,689 1,613 1,704 
Goodwill impairment3,708 
Deferred income taxes175 219 175 
Changes in current assets and liabilities:
Accounts receivable(63)21 46 
Accounts payable(218)(134)(37)
Other assets and liabilities, net(159)(6)
Other assets and liabilities, affiliate108 423 216 
Changes in other noncurrent assets and liabilities, net71 120 (22)
Other, net30 (80)(30)
Net cash provided by operating activities2,284 2,683 2,397 
INVESTING ACTIVITIES
Capital expenditures(1,432)(1,341)(1,038)
Proceeds from notes receivable - affiliates122 235 
Proceeds from sale of property, plant and equipment and other assets137 28 134 
Net cash used in investing activities(1,173)(1,078)(904)
FINANCING ACTIVITIES
Net proceeds from issuance of long-term debt2,020 2,479 
Distributions(1,200)(1,084)(1,545)
Payments of long-term debt(2,060)(2,906)(7)
Other(4)(28)
Net cash used in financing activities(1,244)(1,539)(1,552)
Net (decrease) increase in cash, cash equivalents and restricted cash(133)66 (59)
Cash, cash equivalents and restricted cash at beginning of period338 272 331 
Cash, cash equivalents and restricted cash at end of period$205 338 272 
Supplemental cash flow information:
Income taxes paid, net$(24)(23)(33)
Interest paid (net of capitalized interest of $23, $15 and $1)(382)(531)(542)
Cash, cash equivalents and restricted cash:
Cash and cash equivalents$190 316 243 
Restricted cash included in Other current assets
Restricted cash included in Other, net noncurrent assets12 19 25 
Total$205 338 272 
See accompanying notes to consolidated financial statements.

45
56




LEVEL 3 PARENT, LLC

CONSOLIDATED STATEMENTS OF MEMBER'S/STOCKHOLDERS'MEMBER'S EQUITY
 Successor Predecessor
 Year Ended December 31, 2019 Year Ended December 31, 2018 Period Ended December 31, 2017  Period Ended October 31, 2017
 (Dollars in millions)
MEMBER'S EQUITY        
Balance at beginning of period$18,048
 19,254
 19,617
  
Net (loss) income(3,201) 341
 (141)  
Cumulative effect of adoption of ASU 2016-02, Leases(39) 
 
  
Cumulative net effect of adoption of ASU 2014-09, Revenue from Contracts with Customers, net of $, $3, $, $ tax

 9
 
  
Cumulative effect of adoption of ASU 2018-02, Income Statement-Reporting Comprehensive Income: Reclassification of Certain Tax Effects from Accumulated Other Comprehensive Income

 (6) 
  
Contributions
 
 28
  
Purchase price accounting adjustments
 (5) 
  
Distributions(1,084) (1,545) (250)  
Balance at end of period13,724
 18,048
 19,254
  
COMMON STOCK        
Balance at beginning of period
 
 
  4
Balance at end of period
 
 
  4
ADDITIONAL PAID-IN CAPITAL        
Balance at beginning of period
 
 
  19,800
Common stock issued under employee stock benefit plans and other
 
 
  30
Share-based compensation
 
 
  102
Balance at end of period
 
 
  19,932
ACCUMULATED OTHER COMPREHENSIVE (LOSS) INCOME        
Balance at beginning of period(171) 18
 
  (387)
Other comprehensive (loss) income(8) (195) 18
  80
Cumulative effect of adoption of ASU 2018-02, Income Statement-Reporting Comprehensive Income: Reclassification of Certain Tax Effects from Accumulated Other Comprehensive Income

 6
 
  
Balance at end of period(179) (171) 18
  (307)
         


         
ACCUMULATED DEFICIT        
Balance at beginning of period
 
 
  (8,500)
Net income
 
 
  425
Balance at end of period
 
 
  (8,075)
TOTAL MEMBER'S/STOCKHOLDERS' EQUITY$13,545
 17,877
 19,272
  11,554

Years Ended December 31,
202020192018
(Dollars in millions)
MEMBER'S EQUITY
Balance at beginning of period$13,724 18,048 19,254 
Cumulative effect of adoption of ASU 2016-13, Credit losses, net of $2 tax
(3)— — 
Cumulative effect of adoption of ASU 2016-02, Leases— (39)— 
Cumulative net effect of adoption of ASU 2014-09, Revenue from Contracts with Customers, net of $(3) tax— — 
Cumulative effect of adoption of ASU 2018-02, Income Statement-Reporting Comprehensive Income: Reclassification of Certain Tax Effects from Accumulated Other Comprehensive Income— — (6)
Net income (loss)651 (3,201)341 
Purchase price accounting adjustments— — (5)
Distributions(1,243)(1,084)(1,545)
Other10 
Balance at end of period13,139 13,724 18,048 
ACCUMULATED OTHER COMPREHENSIVE LOSS
Balance at beginning of period(179)(171)18 
Other comprehensive loss(55)(8)(195)
Cumulative effect of adoption of ASU 2018-02, Income Statement-Reporting Comprehensive Income: Reclassification of Certain Tax Effects from Accumulated Other Comprehensive Income— — 
Balance at end of period(234)(179)(171)
TOTAL MEMBER'S EQUITY$12,905 13,545 17,877 
See accompanying notes to consolidated financial statements.

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LEVEL 3 PARENT, LLC
Notes to Consolidated Financial Statements

Effective November 1,2017, Level 3 Communications, Inc. became a wholly owned subsidiary of CenturyLink, Inc. Upon completion of the acquisition, Level 3 Communications, Inc. was merged into an acquisition subsidiary, which survived the merger under the name Level 3 Parent, LLC. Unless the context requires otherwise, references in this report to “Level 3 Communications, Inc.,” "Level 3," “we,” “us,” "its," the “Company” and “our”, refer to Level 3 Parent, LLC and its predecessor, Level 3 Communications, Inc. and their respective subsidiaries. References to "Lumen Technologies" or "Lumen" refer to our ultimate parent company, Lumen Technologies, Inc. and its consolidated subsidiaries.subsidiaries including Qwest Corporation, referred to as "Qwest".

Unless context requires otherwise, references to the period ended October 31, 2017 covers the predecessor period from January 1, 2017 through October 31, 2017, and the period ended December 31, 2017 covers the successor period from November 1, 2017 through December 31, 2017.

(1) Background and Summary of Significant Accounting Policies

General

We are an international facilities-based technology communications provider (that is, a provider that owns or leases a substantial portion of the property, plant and equipment necessary to provide our services) of a broad range of integrated communications services. We created our communications network by constructing our own assets and through a combination of purchasing other companies and purchasing or leasing facilities from others. We designed our network to provide communications services that employ and take advantage of rapidly improving underlying optical, Internet Protocol, computing and storage technologies.

Effective November 1, 2017, we were acquired by CenturyLink in a cash and stock transaction, including the assumption of our debt (the "CenturyLink Merger"). See Note 2—CenturyLink Merger.

Basis of Presentation

On November 1, 2017, we became a wholly owned subsidiary of CenturyLink. On the date of the acquisition, our assets and liabilities were recognized at fair value. This revaluation has been reflected in our financial statements and, therefore, has resulted in a new basis of accounting for the successor period beginning on November 1, 2017. This new basis of accounting means that our financial statements for the successor periods will not be comparable to our previously reported financial statements, including the predecessor period financial statements in this report.

The accompanying consolidated financial statements include our accounts and the accounts of our subsidiaries in which we have a controlling interest. Intercompany amounts and transactions with our consolidated subsidiaries have been eliminated. Transactions with our non-consolidated affiliates (CenturyLink(Lumen Technologies and its other subsidiaries, referred to herein as affiliates) have not been eliminated. Due to exchange restrictions and other conditions, effective at the end of the third quarter of 2015 we deconsolidated our Venezuelan subsidiary and began accounting for our investment in our Venezuelan subsidiary using the cost method of accounting. The factors that led to our conclusions at the end of the third quarter of 2015 continued to exist through the end of 2019.2020.

We reclassified certain prior period amounts to conform to the current period presentation, including the categorization of our revenue for 2019, 2018 and 2017. Although we continued as a surviving corporation and legal entity after the acquisition of us by CenturyLink, the accompanying consolidated statements of operations, comprehensive (loss) income, cash flows and member's/stockholders' equity (deficit) are presented for two periods: predecessor and successor, which relates to the period preceding the acquisition and the period succeeding the acquisition.



Summary of Significant Accounting Policies

Use of Estimates

Our consolidated financial statements are prepared in accordance with U.S. generally accepted accounting principles. These accounting principles require us to make certain estimates, judgments and assumptions. We believe that the estimates, judgments and assumptions we make when accounting for specific items and matters including, but not limited to, revenue recognition, revenue reserves, network access costs, network access cost dispute reserves, investments, long-term contracts, customer retention patterns, allowance for doubtful accounts, depreciation, amortization, asset valuations, internal labor capitalization rates, recoverability of assets (including deferred tax assets), impairment assessments, taxes, certain liabilities and other provisions and contingencies, are reasonable, based on information available at the time they are made. These estimates, judgments and assumptions can materially affect the reported amounts of assets, liabilities and components of member's equity as of the dates of the consolidated balance sheets, as well as the reported amounts of revenue, expenses and components of cash flows during the periods presented in our other consolidated financial statements. We also make estimates in our assessments of potential losses in relation to threatened or pending tax and legal matters. See Note 13—Income Taxes and Note 17—16—Commitments, Contingencies and Other Items for additional information.

For matters not related to income taxes, if a loss contingency is considered probable and the amount can be reasonably estimated, we recognize an expense for the estimated loss. If we have the potential to recover a portion of the estimated loss from a third party, we make a separate assessment of recoverability and reduce the estimated loss if recovery is also deemed probable.

For matters related to income taxes, if we determine that the impact of an uncertain tax position is more likely than not to be sustained upon audit by the relevant taxing authority, then we recognize a benefit for the largest amount that is more likely than not to be sustained. No portion of an uncertain tax position will be recognized if the position has less than a 50% likelihood of being sustained. Interest is recognized on the amount of unrecognized benefit from uncertain tax positions.

For all of these and other matters, actual results could differ materially from our estimates.

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Revenue Recognition

We earn most of our consolidated revenue from contracts with customers, primarily through the provision of telecommunications and other services. Revenue from contracts with customers is accounted for under Accounting Standards Codification ("ASC") 606. We also earn revenue from leasing arrangements (primarily fiber capacity agreements) which are not accounted for under ASC 606.

Revenue is recognized when control of the promised goods or services is transferred to our customers, in an amount that reflects the consideration we expect to be entitled to receive in exchange for those goods or services. Revenue is recognized based on the following five-step model:

Identification of the contract with a customer;

Identification of the performance obligations in the contract;

Determination of the transaction price;

Allocation of the transaction price to the performance obligations in the contract; and

Recognition of revenue when, or as, we satisfy a performance obligation.

We provide an array of communications services, including local voice, VPN, Ethernet, data, private line (including special access), network access, transport, voice, information technology ("IT"), video and other ancillary services. We provide these services to a wide range of businesses, including global/international,global, enterprise, wholesale, government, small and medium business customers. Certain contracts also include the sale of equipment, which is not significant to our business.



We recognize revenue for services when we provide the applicable service or when control of a product is transferred. Recognition of certain payments received in advance of services being provided is deferred. These advance payments include certain activation and certain installation charges. If the activation and installation charges are not separate performance obligations, we recognize them as revenue over the actual or expected contract term using historical experience, which ranges from one year to five years depending on the service. In most cases, termination fees or other fees on existing contracts that are negotiated in conjunction with new contracts are deferred and recognized over the new contract term.

For access services, we generally bill fixed monthly charges one month in advance to customers and recognize revenue as service is provided over the contract term in alignment with the customer's receipt of service. For usage and other ancillary services, we generally bill in arrears and recognize revenue as usage or delivery occurs. In most cases, the amount invoiced for our service offerings constitutes the price that would be billed on a standalone basis.

Customer contracts are evaluated to determine whether the performance obligations are separable. If the performance obligations are deemed separable and separate earnings processes exist, the total transaction price that we expect to receive with the customer is allocated to each performance obligation based on its relative standalone selling price. The revenue associated with each performance obligation is then recognized as earned.

We periodically sell optical capacity on our network. These transactions are structured as indefeasible rights of use, commonly referred to as IRUs, which are the exclusive right to use a specified amount of capacity or fiber for a specified term, typically 10 - 20 years. In most cases, we account for the cash consideration received on transfers of optical capacity as ASC 606 revenue which is adjusted for the time value of money and is recognized ratably over the term of the agreement. Cash consideration received on transfers of dark fiber is accounted for as non-ASC 606 lease revenue, which we also recognize ratably over the term of the agreement. We do not recognize revenue on any contemporaneous exchanges of our optical capacity assets for other non-owned optical capacity assets.

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In connection with offering products and services provided to the end user by third-party vendors, we review the relationship between us, the vendor and the end user to assess whether revenue should be reported on a gross or net basis. In assessing whether revenue should be reported on a gross or net basis, we consider whether we act as a principal in the transaction and control the goods and services used to fulfill the performance obligations associated with the transaction.

We have service level commitments pursuant to contracts with certain of our customers. To the extent that such service levels are not achieved or are otherwise disputed due to performance or service issues or other service interruptions or conditions, we will estimate the amount of credits to be issued and record a corresponding reduction to revenue in the period that the service level commitment was not met.

Customer payments are made based on billing schedules included in our customer contracts, which is typically on a monthly basis.

We defer (or capitalize) incremental contract acquisition and fulfillment costs and recognize (or amortize) such costs over the average contract life. Our deferred contract costs for our customers have average amortization periods of approximately 30 months. These deferred costs are monitored every period to reflect any significant change in assumptions.

See Note 4—3—Revenue Recognition for additional information.

Affiliate Transactions

We provide services to our affiliates telecommunications services that we also provide to external customers. Services provided by us to our affiliatesThese services are recognized as operating revenue-affiliates in our consolidated statements of operations. Services provided to us from our affiliates are recognized as operating expenses-affiliates on our consolidated statements of operations. Because of the significance of the services we provide to our affiliates and our affiliates provide to us, the results of operations, financial position and cash flows presented herein are not necessarily indicative of the results of operations, financial position and cash flows we would have achieved had we operated as a stand-alone entity during the periods presented.



We recognize intercompany charges at the amounts billed to us by our affiliates and we recognize intercompany revenue for services we bill to our affiliates. The resulting net balance for transactions between us and our affiliates at the end of each period is reported as accounts receivables - affiliates or accounts payable - affiliates on the accompanying consolidated balance sheets.

From time to time we make distributions to our parent.parent, which reduce our capital resources for debt repayments or other purposes. Distributions are reflected on our consolidated statements of member's/stockholders'member's equity and theour consolidated statements of cash flows reflects distributions made as financing activities.

USF Surcharges, Gross Receipts Taxes and Other SurchargesOur ultimate parent company, Lumen Technologies, is currently indebted to us under a revolving credit facility.

In determining whether to include in our revenue and expenses the taxes and surcharges collected from customers and remitted to government authorities, including USF surcharges, sales, use, value added and some excise taxes, we assess, among other things, whether we are the primary obligor or principal taxpayer for the taxes assessed in each jurisdiction where we do business. In jurisdictions where we determine that we are the principal taxpayer, we record the surcharges on a gross basis and include them in our revenue and costs of services and products. In jurisdictions where we determine that we are merely a collection agent for the government authority, we record the taxes on a net basis and do not include them in our revenue and costs of services and products.

Legal Costs

In the normal course of our business, we incur costs to hire and retain external legal counsel to advise us on regulatory, litigation and other matters. WeSubject to certain exceptions, we expense these costs as the related services are received.

Income Taxes

Since CenturyLink's acquisition of us on November 1, 2017, we have been included in the consolidated federal income tax return of CenturyLink. Under CenturyLink'sLumen's tax allocation policy, CenturyLinkLumen Technologies treats our consolidated results as if we were a separate taxpayer. Our reported deferred tax assets and liabilities, as discussed below and in Note 13—Income Taxes, are primarily determined as a result of the application of the separate return allocation method and therefore the settlement of these amounts is dependent upon our parent, CenturyLink,Lumen Technologies, rather than tax authorities. The policy requires us to pay our tax liabilities in cash based upon our separate return taxable income. We are also included in the combined state tax returns filed by CenturyLinkLumen Technologies and the same payment and allocation policy applies. The provision for income taxes consists of an amount for taxes currently payable, an amount for tax consequences deferred to future periods and adjustments to our liabilities for uncertain tax positions. We record
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deferred income tax assets and liabilities reflecting future tax consequences attributable to tax net operating loss carryforwards ("NOLs"),NOLs, tax credit carryforwards and differences between the financial statement carrying value of assets and liabilities and the tax basis of those assets and liabilities. Deferred taxes are computed using enacted tax rates expected to apply in the year in which the differences are expected to affect taxable income. The effect on deferred income tax assets and liabilities of a change in tax rate is recognized in earnings in the period that includes the enactment date.

We establish valuation allowances when necessary to reduce deferred income tax assets to the amounts that we believe are more likely than not to be recovered. Each quarter we evaluate the need to retain all or a portion of the valuation allowance on our deferred tax assets. See Note 13—Income Taxes for additional information.

Cash and Cash Equivalents

Cash and cash equivalents include highly liquid investments that are readily convertible into cash and are not subject to significant risk from fluctuations in interest rates. As a result, the value at which cash and cash equivalents are reported in our consolidated financial statements approximates their fair value. In evaluating investments for classification as cash equivalents, we require that individual securities have original maturities of ninety days or less and that individual investment funds have dollar-weighted average maturities of ninety days or less. To preserve capital and maintain liquidity, we invest with financial institutions we deem to be of sound financial condition and in high quality and relatively risk-free investment products. Our cash investment policy limits the concentration of investments with specific financial institutions or among certain products and includes criteria related to credit worthiness of any particular financial institution.



Book overdrafts occur when we have issued checks have been issued but they have not yet been presented to our controlled disbursement bank accounts for payment. Disbursement bank accounts allow us to delay funding of issued checks until the checks are presented for payment. Until the issued checks are presented for payment, the book overdrafts are included in accounts payable on our consolidated balance sheet. This activity is included in the operating activities section in our consolidated statements of cash flows.
Restricted Cash and Securities

Restricted cash and securities consist primarily of cash and investments that serve to collateralize our outstanding letters of credit and certain performance and operating obligations. Restricted cash and securities are recorded as current or non-current assets in the consolidated balance sheets depending on the duration of the restriction and the purpose for which the restriction exists. Restricted securities are stated at cost which approximates fair value as of December 31, 20192020 and 2018.2019.

Accounts Receivable and Allowance for Doubtful AccountsCredit Losses

Accounts receivable are recognized based upon the amount due from customers for the services provided or at cost for other receivables, less an allowance for doubtful accounts. Thecredit losses. Prior to the adoption of ASU 2016-13, the allowance for doubtful accountscredit losses receivable reflects our best estimate of probable losses inherent in our receivable portfolio determined on the basis of historical experience, specific allowances for known troubled accounts and other currently available evidence. We implemented the new standard effective January 1, 2020, as discussed in the Recently Adopted Accounting Pronouncements - "Measurement of Credit Losses on Financial Instruments", below. For more information, see Note 5—Credit Losses on Financial Instruments.

We generally consider our accounts past due if they are outstanding over 30 days. Our past due accounts are written off against our allowance for doubtful accountscredit losses when collection is considered to be not probable. Any recoveries of accounts previously written off are generally recognized as a reduction in bad debt expense in the period received. The carrying value of accounts receivable net of the allowance for doubtful accountscredit losses approximates fair value.

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Concentration of Credit Risk

We provide communications services to a wide range of wholesale and enterprise customers, ranging from well capitalized national carriersglobal enterprises to small early stage companies primarily in the United States, Europe and Latin America. Credit risk with respect to accounts receivable is generally diversified due to the large number of entities comprising our customer base and their dispersion across many different industries and geographical regions. We perform ongoing credit evaluations of our customers' financial condition and generally require no collateral from our customers, although letters of credit and deposits are required in certain limited circumstances. We have, from time to time, entered into agreements with value added resellers and other channel partners to reach consumer and enterprise markets for voice services. We have policies and procedures in place to evaluate the financial condition of these resellers prior to initiating service to the final customer. We are not able to predict changes in the financial stability of our customers. Any material changes in the financial status of any one or a particular group of customers may cause us to adjust our estimate of the recoverability of receivables and could have a material effect on our results of operation.

Property, Plant and Equipment

As a result of CenturyLink's acquisition of us, the purchase price was allocated to the assets acquired and liabilities assumed based on their estimated fair values at the date of acquisition plus the estimated value of any associated legally or contractually required retirement obligations. Therefore, the allocated fair values of the assets represent their new basis of accounting in our consolidated financial statements. This resulted in adjustments to our property, plant and equipment accounts, including accumulated depreciation at the acquisition date. The adjustments related to CenturyLink's acquisition of us are described in Note 2—CenturyLink Merger and Note 8— Property, Plant and Equipment.

We record purchased and constructed property, plant and equipment at cost, plus the estimated value of any associated legally or contractually required retirement obligations. Property,We depreciate our property, plant and equipment is depreciated using the straight-line method. Leasehold improvements are amortized over the shorter of the useful lives of the assets or the expected lease term. Expenditures for maintenance and repairs are expensed as incurred. Interest is capitalized during the construction phase of network and other internal-use capital projects. Employee-related costs for construction of network and other internal use assets are also capitalized during the construction phase. Property, plant and equipment supplies used internally are carried at average cost, except for significant individual items for which cost is based on specific identification.are carried at actual cost.



We perform annual internal reviews to evaluate the reasonableness of the depreciable lives for our property, plant and equipment. Our reviews take into account actual usage, the physical condition of our property, plant, and equipment, industry data, and other relevant factors. Our remaining useful life assessments assessevaluate the possible loss in service value of assets that may precede the physical retirement. Assets shared among many customers may lose service value as those customers reduce their use of the asset. However, the asset is not retired until all customers no longer utilize the asset and we determine there is not alternative use for the asset.

We have asset retirement obligations associated with the legally or contractually required removal of a limited group of property, plant and equipment assets from leased properties and the disposal of certain hazardous materials present in our owned properties. When an asset retirement obligation is identified, usually in association with the acquisition of the asset, we record the fair value of the obligation as a liability. The fair value of the obligation is also capitalized as property, plant and equipment and then amortized over the estimated remaining useful life of the associated asset. Where the removal obligation is not legally binding, the net cost to remove assets is expensed in the period in which the costs are actually incurred.

We review long-lived tangible assets for impairment whenever facts and circumstances indicate that the carrying amounts of the assets may not be recoverable. For assessment purposes, long-lived assets are grouped with other assets and liabilities at the lowest level for which identifiable cash flows are largely independent of the cash flows of other assets and liabilities, absent a material change in operations. An impairment loss is recognized only if the carrying amount of the asset group is not recoverable and exceeds its estimated fair value. Recoverability of the asset group to be held and used is assessed by comparing the carrying amount of the asset group to the estimated undiscounted future net cash flows expected to be generated by the asset group. If the asset group's carrying value is not recoverable, we recognize an impairment charge for the amount by which the carrying amount of the asset group exceeds its estimated fair value.

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Goodwill, Customer Relationships and Other Intangible Assets

Intangible assets arising from business combinations, such as goodwill, customer relationships, capitalized software, trademarks and trade names, are initially recorded at estimated fair value. We amortize customer relationships primarily over an estimated life of 7 to 14 years, using straight-line methods, depending on the type of customer. We amortize capitalized software using the straight-line method over estimated lives ranging up to seven7 years. We amortize our other intangible assets over an estimated life of five5 years. Other intangible assets not arising from business combinations are initially recorded at cost. Where there are no legal, regulatory, contractual or other factors that would reasonably limit the useful life of an intangible asset, we classify the intangible asset as indefinite-lived and such intangible assets are not amortized.

Internally used software, whether purchased or developed by us, is capitalized and amortized using the straight-line method over its estimated useful life. We have capitalized certain costs associated with software such as costs of employees devoting timedevoted to the projectssoftware development and external direct costs for materials and services. Costs associated with software to be used for internal purposes are expensed until the point at which the project has reached the development stage. Subsequent additions, modifications or upgrades to internal-use software are capitalized only to the extent that they allow the software to perform a task it previously did not perform. Software maintenance, data conversion and training costs are expensed in the period in which they are incurred. We review the remaining economic lives of our capitalized software annually. Capitalized software is included in other intangible assets, net, in our consolidated balance sheets.

We are required to assess goodwill for impairment at least annually, or more frequently, if an event occurs or circumstances change that would indicate an impairment may have occurred. We are required to write-down the value of goodwill in periods in which the carrying amount of the reporting unit equity exceeds the estimated fair value of the equity of the reporting unit, limited to the goodwill balance. The impairment assessment is performed at the reporting unit level. We have determined that our operations consist of 1 reporting unit, consistent with our determination that our business consists of 1 operating segment.
For more information, see Note 3—2—Goodwill, Customer Relationships and Other Intangible Assets.



Foreign Currency

Local currencies of foreign subsidiaries are the functional currencies for financial reporting purposes except for certain foreign subsidiaries, primarily in Latin America. For operations outside the United States that have functional currencies other than the U.S. dollar, assets and liabilities are translated to U.S. dollars at period-end exchange rates, and revenue, expenses and cash flows are translated using average monthly exchange rates. A significant portion of our non-United Statesnon-U.S. subsidiaries have either the British pound, the euro or the Brazilian real as the functional currency, each of which experienced significant fluctuations against the U.S. dollar during the years ended December 31, 2020, December 31, 2019 and December 31, 2018, the successor period ended December 31, 2017 and the predecessor period ended October 31, 2017. Foreign2018. We recognize foreign currency translation gains and losses are recognized as a component of accumulated other comprehensive income (loss) in member's/stockholders' equity and in theour consolidated statements of comprehensive income (loss) in accordance with accounting guidance for foreign currency translation. We consider the majority of our investments in our foreign subsidiaries to be long-term in nature. Our foreign currency transaction gains (losses), including where transactions with our non-United States subsidiaries are not considered to be long-term in nature, are included within other income (expense) in "Other, net" on theour consolidated statements of operations.

Change in Accounting Policy

During the first quarter of 2020, we elected to change the presentation for taxes assessed by a governmental authority that are both imposed on and concurrent with a specific revenue-producing transaction, including federal and certain state Universal Service Fund (USF) regulatory fees, to present all such taxes on a net basis in our consolidated statements of operations. Prior to the first quarter of 2020, we assessed whether we were the primary obligor or principal taxpayer for the taxes assessed in each jurisdiction where we do business. The previous policy resulted in presenting such USF fees on a gross basis within operating revenue and cost of services and products, and all other significant taxes on a net basis. We applied this change in accounting policy retrospectively during the first quarter of 2020. As a result, we have decreased both operating revenue and cost of services and products by $398 million, $412 million and $381 million for the years ended December 31, 2020, 2019 and 2018, respectively.
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The change has no impact on operating income (loss) or net income (loss) in our consolidated statements of operations. Refer to our Form 8-K filing dated May 7, 2020 for further information.

We changed our policy to present such taxes on the net basis and believe the new policy is preferable because of the historical and potential future regulatory rate changes outside of our control resulting in significant variability in tax and fee revenue that are not indicative of our operating performance. We believe the net presentation provides the most useful and transparent financial information and improves comparability and consistency of financial results.

Recently Adopted Accounting Pronouncements

Leases

WeDuring 2020, we adopted Accounting Standards Update ("ASU"(“ASU”) 2016-13, "Measurement of Credit Losses on Financial Instruments.” During 2019, we adopted ASU 2016-02, "Leases (ASC 842)". During 2018, we adopted ASU 2018-02, “Income Statement-Reporting Comprehensive Income: Reclassification of Certain Tax Effects from Accumulated Other Comprehensive Income” and ASU 2014-09, “Revenue from Contracts with Customers”.

Each of these is described further below.

Measurement of Credit Losses on Financial Instruments

We adopted ASU 2016-13, "Measurement of Credit Losses on Financial Instruments" ("ASU 2016-13") on January 1, 2020, and recognized a cumulative adjustment to our accumulated deficit as of the date of adoption of $3 million, net of tax effect of $2 million. Please refer to Note 5—Credit Losses on Financial Instruments for more information.

Leases

We adopted ASU 2016-02, "Leases (ASC 842)", as of January 1, 2019, using the non-comparative transition option pursuant to ASU 2018-11. Therefore, we have not restated comparative period financial information for the effects of ASC 842, and we willhave not makemade the new required lease disclosures for comparative periods beginning before January 1, 2019. Instead, we have recognized ASC 842's cumulative effect transition adjustment (discussed below) as of January 1, 2019. In addition, we elected the package of practical expedients permitted under the transition guidance within the new standard, which among other things (i) allowed us to carry forward the historical lease classification; (ii) did not require us to reassess whether any expired or existing contracts are or contain leases under the new definition of a lease; and (iii) did not require us to reassess whether previously capitalized initial direct costs for any existing leases would qualify for capitalization under ASC 842. We also elected the practical expedient related to land easements, allowing us to carry forward our accounting treatment for land easements on existing agreements. We did not elect the hindsight practical expedient regarding the likelihood of exercising a lessee purchase option or assessing any impairment of right-of-use assets for existing leases.
On March 5, 2019, the Financial Accounting Standards Board ("FASB") issued ASU 2019-01, "Leases"Leases (ASC 842): Codification Improvements" ("ASU 2019-01"), effective for public companies for fiscal years beginning after December 15, 2019. The new ASU aligns the guidance in ASC 842 for determining fair value of the underlying asset by lessors that are not manufacturers or dealers, with that of existing guidance. As a result, the fair value of the underlying asset at lease commencement is its cost, reflecting any volume or trade discounts that may apply. However, if there has been a significant lapse of time between when the underlying asset is acquired and when the lease commences, the definition of fair value (in ASC 820, "Fair"Fair ValueMeasurement") should be applied. More importantly, the ASU also exempts both lessees and lessors from having to provide certain interim disclosures in the fiscal year in which a company adopts the new leases standard. Early adoption permits public companies to adopt concurrent with the transition to ASC 842 on leases. We adopted ASU 2019-01 as of January 1, 2019.
Adoption of the new standards resulted in the recording of operating lease assets and operating lease liabilities of approximately $1.3 billion and $1.4 billion, respectively, as of January 1, 2019. The standards did not materiallydifference is driven principally by the netting of our existing real estate restructure reserve against the corresponding operating lease right of use asset. In addition, we recorded a $39 million cumulative adjustment to accumulated deficit as of January 1, 2019, for the impact our consolidated net earnings and had no impact on cash flows.of the new accounting standards. Our financial position for reporting periods beginning on or after January 1, 2019 is presented under the new guidance, as discussed above, while prior period amounts are not adjusted and continue to be reported in accordance with previous guidance.

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Revenue Recognition

In May 2014, the FASB issued ASU 2014-09 which replaces virtually all existing generally accepted accounting principles on revenue recognition with a principles-based approach for determining revenue recognition using a new five step model. The core principle of ASU 2014-09 is that an entity should recognize revenue to depict the transfer of promised goods or services to customers in an amount that reflects the consideration to which the


entity expects to be entitled in exchange for those goods or services. ASU 2014-09 also includes new accounting principles related to the deferral and amortization of contract acquisition and fulfillment costs.

We adopted the new revenue recognition standard under the modified retrospective transition method. During the year ended December 31, 2018, we recorded a cumulative catch-up adjustment that increased our member's equity by $9 million, net of $3 million of income taxes.


See Note 4—3—Revenue Recognition for additional information.

Comprehensive Income (Loss)

In February 2018, the FASB issued ASU 2018-02, which provides an option to reclassify stranded tax effects within accumulated other comprehensive income to retained earnings in each period in which the effect of the change in the U.S. federal corporate income tax rate in the Tax Cuts and Jobs Act (the "Act") (or portion thereof) is recorded. If an entity elects to reclassify the income tax effects of the Act, the amount of that reclassification shall include the effect of the change in the U.S. federal corporate income tax rate on the gross deferred tax amounts and related valuation allowances, if any, at the date of enactment of the Act related to items remaining in accumulated other comprehensive income. The effect of the change in the U.S. federal corporate income tax rate on gross valuation allowances that were originally charged to income from continuing operations shall not be included. ASU 2018-02 is effective January 1, 2019, but early adoption is permitted and should be applied either in the period of adoption or retrospectively to each period (or periods) in which the effect of the change in the U.S. federal corporate income tax rate in the Act is recognized. We early adopted and applied ASU 2018-02 in the first quarter of 2018. The adoption of ASU 2018-02 resulted in a $6 million decrease to member's equity and increase to accumulated other comprehensive income. See Note 18—17—Accumulated Other Comprehensive Income (Loss)Loss for additional information.

Income Taxes

Recently Issued Accounting Pronouncements

In October 2016,2020, the FASB issued ASU 2016-16, “Intra-Entity Transfers2020-09, "Debt (Topic 470) Amendments to SEC Paragraphs Pursuant to SEC Release No. 33-10762” (“ASU 2020-09”). This ASU amends and supersedes various SEC paragraphs to reflect SEC Release No. 33-10762, which includes amendments to the financial disclosure requirements applicable to registered debt offerings that include credit enhancements, such as subsidiary guarantees. The cumulative effect of Assets Other Than Inventory” ("initially applying ASU 2016-16"). ASU 2016-16 eliminates the current prohibition on the recognition of the income tax effects on the transfer of assets among our subsidiaries. After adoption of ASU 2016-16, the income tax effects associated with these asset transfers, except for the transfer of inventory, will be recognized in the period the asset is transferred versus the current deferral and recognition upon either the sale of the asset to a third party or over the remaining useful life of the asset. We adopted ASU 2016-162020-09 on January 1, 2018. The adoption of ASU 2016-16 did4, 2021 will not have a material impact to our consolidated financial statements.


Goodwill Impairment

In January 2017,March 2020, the FASB issued ASU 2017-04, “Simplifying the Test for Goodwill Impairment” (“ASU 2017-04”). ASU 2017-04 simplifies the impairment testing for goodwill by changing the measurement for goodwill impairment. Under prior rules, we were required to compute the fair value of goodwill to measure the impairment amount if the carrying value of a reporting unit exceeds its fair value. Under ASU 2017-04, the goodwill impairment charge equals the excess2020-04, "Reference Rate Reform (Topic 848): Facilitation of the reporting unit carrying value above its fair value, limitedEffects of Reference Rate Reform on Financial Reporting" ("ASU 2020-04"), designed to ease the burden of accounting for contract modifications related to the amountglobal market-wide reference rate transition period. Subject to certain criteria, ASU 2020-04 provides qualifying entities the option to apply expedients and exceptions to contract modifications and hedging accounting relationships made until December 31, 2022. In January 2021, the FASB issued ASC 2021-01, “Reference Rate Reform (Topic 848): Scope” (“ASC 2021-01”). This ASU clarifies that certain optional expedients and exceptions in Topic 848 for contract modifications and hedge accounting apply to derivatives that are affected by the transition. The ASU also amends the expedients and expectations in Topic 848 to capture the incremental consequences of goodwill assignedthe scope clarification and to tailor the reporting unit.existing guidance to derivative instruments affected by the transition. As of December 31, 2020, we are evaluating the optional expedients and exceptions for applying generally accepted accounting principles to contract modifications and hedging relationships, subject to meeting certain criteria, that reference LIBOR or another reference rate expected to be discontinued and the related impact on our consolidated financial statements.

54


We elected to early adopt the provisions of ASU 2017-04 as of October 1, 2018. We applied ASU 2017-04 to determine the impairment of $3.7 billion recorded during the first quarter of 2019. See Note 3 - Goodwill, Customer Relationships and Other Intangible Assets for additional information.

Recently Issued Accounting Pronouncements

Financial Instruments

In June 2016,January 2020, the FASB issued ASU 2016-13, "Measurement2020-01, "Investments—Equity Securities (Topic 321), Investments—Equity Method and Joint Ventures (Topic 323), and Derivatives and Hedging (Topic 815)—Clarifying the Interactions between Topic 321, Topic 323, and Topic 815" (“ASU 2020-01”). This ASU among other things clarifies that a company should consider observable transactions that require a company to either apply or discontinue the equity method of Credit Losses on Financial Instruments". The primary impact of ASU 2016-13 for us is a change in the modelaccounting under Topic 323, Investments—Equity Method and Joint Ventures, for the recognitionpurposes of credit losses related to our financial instruments from an incurred loss model, which recognized credit losses only if itapplying the measurement alternative in accordance with Topic 321 immediately before applying or upon discontinuing the equity method. As of December 31, 2020, we determined there was probable that a loss had been incurred, to an expected loss model, which requires our management team to estimate the total credit losses expected on the portfolio of financial instruments.



We are in the process of implementing the model for the recognition of credit losses related to our financial instruments, new processes and internal controls to assist us in theno application or discontinuation of the new standard.equity method during the reporting periods. The cumulative effect of initially applying the new standardASU 2020-01 on January 1, 20202021 will not be material.

(2) CenturyLink Merger

On November 1, 2017, CenturyLink acquired Level 3 through successive merger transactions, including a merger of Level 3 with and into a merger subsidiary, which survived such merger as CenturyLink's indirect wholly-owned subsidiary under the name of Level 3 Parent, LLC. CenturyLink entered into this acquisitionhave no material impact to among other things, realize certain strategic benefits, including enhanced financial and operational scale, market diversification and an enhanced combined network. As a result of the acquisition, Level 3 shareholders received $26.50 per share in cash and 1.4286 shares of CenturyLink common stock, with cash paid in lieu of fractional shares, for each outstanding share of Level 3 common stock they owned at closing, subject to certain limited exceptions. CenturyLink issued this consideration with respect to all of the outstanding common stock of Level 3, with the exception of shares held by the dissenting common shareholders. CenturyLink shareholders owned approximately 51% and former Level 3 shareholders owned approximately 49% of the combined company.

In addition, each outstanding Level 3 restricted stock unit award granted prior to April 1, 2014 or granted to an outside director of Level 3 was converted into $26.50 in cash and 1.4286 shares of CenturyLink common stock (and cash in lieu of fractional shares) with respect to each Level 3 share covered by such award (the "Converted RSU Awards"). Each outstanding Level 3 restricted stock unit award granted on or after April 1, 2014 (other than those granted to outside directors of Level 3) was converted into a CenturyLink restricted stock unit award using a conversion ratio of 2.8386 to 1 as determined in accordance with a formula set forth in the merger agreement (“the Continuing RSU Awards”).

In connection with the closing of the Merger Agreement, we loaned $1.825 billion to CenturyLink in exchange for an unsecured demand note that bears interest at 3.5% per annum. The principal amount of such note is payable upon demand by Level 3 Parent but no later than November 1, 2020 and may be prepaid by CenturyLink at any time.

In connection with receiving approval from the U.S. Department of Justice to complete the Level 3 acquisition CenturyLink agreed to divest certain Level 3 network assets. All of those assets were sold by December 31, 2018. The proceeds from the sale of the metro network assets were included in the proceeds from sale of property, plant and equipment in our consolidated statements of cash flows. No gain or loss was recognized with these transactions.

CenturyLink recognized the assets and liabilities of Level 3 based on the fair value of the acquired tangible and intangible assets and assumed liabilities of Level 3 as of November 1, 2017, the consummation date of the acquisition, with the excess aggregate consideration recorded as goodwill. The estimation of such fair values and the estimation of lives of depreciable tangible assets and amortizable intangible assets required significant judgment. CenturyLink completed their final fair value determination during the fourth quarter of 2018. The final fair value determinations were different than those reflected in our consolidated financial statements atstatements.

In December 31, 2017.

As of October 31, 2018,2019, the aggregate consideration exceededFASB issued ASU 2019-12, "Simplifying the aggregate estimated fair value of the acquired assetsAccounting for Income Taxes (Topic 740)" ("ASU 2019-12"). ASU 2019-12 removes certain exceptions for investments, intra-period allocations and assumed liabilities by $11.2 billion, which we have recognized as goodwill. The goodwill is attributableinterim calculations, and adds guidance to strategic benefits, including enhanced financial and operational scale, market diversification and leveraged combined networks that we expect to realize. None of the goodwill associated with this acquisition is deductiblereduce complexity in accounting for income tax purposes.taxes. ASU 2019-12 will become effective for us in the first quarter of fiscal 2021 and early adoption is permitted. We do not believe the adoption will have a significant impact on our consolidated financial statements.



The following is our assignment of the aggregate consideration:
 
Adjusted November 1, 2017
Balance as of December 31, 2017
 Purchase Price Adjustments 
Adjusted November 1, 2017
Balance as of October 31, 2018
 (Dollars in millions)
Cash, accounts receivable and other current assets (1)
$3,317
 (26) 3,291
Property, plant and equipment9,311
 157
 9,468
Identifiable intangible assets (2)
     
Customer relationships8,964
 (533) 8,431
Other391
 (13) 378
Other noncurrent assets782
 216
 998
Current liabilities, excluding current maturities of long-term debt(1,461) (32) (1,493)
Current maturities of long-term debt(7) 
 (7)
Long-term debt(10,888) 
 (10,888)
Deferred revenue and other liabilities(1,613) (114) (1,727)
Goodwill10,837
 340
 11,177
Total estimated aggregate consideration$19,633
 (5) 19,628
_______________________________________________________________________________
(1)Includes accounts receivable, which had a gross contractual value of $884 million on November 1, 2017.
(2)The weighted-average amortization period for the acquired intangible assets is approximately 12.0 years.


Acquisition-Related Expenses

We have incurred acquisition-related expenses related to our activities surrounding the CenturyLink Merger. The table below summarizes our acquisition-related expenses, which consist of integration and transformation-related expenses, including severance and retention compensation expenses, and transaction-related expenses:
   Successor  Predecessor
 Year Ended December 31, 2019 Year Ended December 31, 2018 Period Ended December 31, 2017  Period Ended October 31, 2017
   (Dollars in millions)
Transaction-related expenses
 1
 
  18
Integration and transformation-related expenses82
 120
 28
  67
Total acquisition-related expenses$82
 121
 28
  85


As part of the acquisition accounting on November 1, 2017, we also included in our goodwill approximately $1 million for certain restricted stock awards and $47 million related to transaction costs, all of which were contingent on the completion of the acquisition and had no benefit to CenturyLink after the acquisition.


68



(3)(2) Goodwill, Customer Relationships and Other Intangible Assets

Goodwill, customer relationships and other intangible assets consisted of the following:
As of December 31,
20202019
(Dollars in millions)
Goodwill$7,405 7,415 
Customer relationships, less accumulated amortization of $2,246 and $1,538$6,156 6,865 
Capitalized software, less accumulated amortization of $256 and $146401 395 
Trade names, less accumulated amortization of $83 and $5748 74 
Total other intangible assets, net$6,605 7,334 
 December 31,
 2019 2018
 (Dollars in millions)
Goodwill7,415
 11,119
Customer relationships, less accumulated amortization of $1,538 and $8336,865
 7,567
Other intangible assets subject to amortization:   
Trade names, less accumulated amortization of $57 and $3074
 100
Capitalized software, less accumulated amortization of $146 and $67395
 310
Total other intangible assets, net469
 410


Our goodwill was derived from CenturyLink'sLumen's acquisition of us where the purchase price exceeded the fair value of the net assets acquired.

We assess our goodwill for impairment annually, or, under certain circumstances, more frequently, such as when events or changes in circumstances indicate there may be impairment. We are required to write-downwrite down the value of goodwill in periods in whichonly when our assessment determines the carrying value of equity of our reporting unit exceeds the estimatedits fair value of equity, limited to the amount of goodwill.value. Our annual impairment assessment date for goodwill is October 31, at which date we assessedassess goodwill at our reporting unit. In reviewing the criteria for reporting units, we have determined that we are 1 reporting unit.

At October 31, 2019,2020, we estimated the fair value of equity by considering both a market approach and a discounted cash flow method. The market approach method includes the use of comparable multiples of publicly traded companies whose services are comparable to ours. The discounted cash flow method is based on the present value of projected cash flows and a terminal value equal to the present value of all normalized cash flows after the projection period. As of October 31, 2019,2020, based on our assessment performed, the estimated fair value of our equity exceeded our carrying value of equity by approximately 26%17%. We concluded that the goodwill was not impaired as of October 31, 2019.2020.

Because CenturyLink'sLumen's low stock price was a trigger for impairment testing, we estimated the fair value of our operations using only the market approach in the quarter ended March 31, 2019. Applying this approach, we utilized company comparisons and analyst reports within the telecommunications industry, which have historically supported a range of fair values of annualized revenue and EBITDA multiples between 2.1x and 4.9x and 4.9x and 9.8x, respectively. We selected a revenue and EBITDA multiple within this range. As of March 31, 2019, based on our assessments performed as described above, we concluded that the estimated fair value of equity was less than our carrying value of equity as of the date of our triggering event during the first quarter. As a result, we recorded a non-cash, non-tax-deductible goodwill impairment charge of $3.7 billion in the quarter ended March 31, 2019.

55


The market multiples approach that we used in the quarter ended March 31, 2019 incorporated significant estimates and assumptions related to the forecasted results for the remainder of the year, including revenues, expenses, and the achievement of certain cost synergies. In developing the market multiple, we also considered observed trends of our industry participants. Our assessment included many qualitative factors that required significant judgment. Alternative interpretations of these factors could have resulted in different conclusions regarding the size of our impairments.

At October 31, 2018,2019, we estimated the fair value of equity by considering both a market approach and a discounted cash flow method. As of October 31, 2018,2019, based on our assessment performed, the estimated fair value of our equity exceeded our carrying value of equity by approximately 16%26%. We concluded that the goodwill was not impaired as of October 31, 2018.



2019.

The following table shows the rollforward of goodwill from December 31, 20172018 through December 31, 2019:2020:
(Dollars in millions)
As of December 31, 2018$11,119 
Goodwill Impairment(3,708)
Effect of foreign currency exchange rate changes and other
As of December 31, 2019 (1)
7,415 
Effect of foreign currency exchange rate changes and other(10)
As of December 31, 2020 (1)
$7,405 

(1)Goodwill at December 31, 2020 and December 31, 2019 is net of accumulated impairment loss of $3.7 billion.
 (Dollars in millions)
As of December 31, 2017$10,837
Purchase accounting and other adjustments340
Effect of foreign currency rate change(58)
As of December 31, 2018$11,119
Impairment(3,708)
Effect of foreign currency rate change and other4
As of December 31, 2019$7,415


Our goodwill balance includes $16 million of goodwill that was allocated to us from CenturyLink associated with differences in the deferred state income taxes that CenturyLink expects to realize due to its consolidation of our results of operations into its state tax returns.

Total amortization expense for intangible assets for the years ended December 31, 2020, 2019 and December 31, 2018 the successor period ended December 31, 2017 and the predecessor period ended October 31, 2017 was $838 million, $809 million $798 million, $139 million and $168$798 million, respectively. As of December 31, 2019,2020, the gross carrying amount of goodwill, customer relationships, indefinite-life and other intangible assets was $16$16.6 billion. As of December 31, 2019,2020, the weighted average remaining useful lives of our finite-lived intangible assets was approximately 9 years in total; 109 years for customer relationships, 32 years for trade names, and 4 years for developed technology.

We estimate that total amortization expense for intangible assets for the successor years ending 20202021 through 20242025 will be as follows:
(Dollars in millions)
(Dollars in millions)
2020$833
2021833
2021$843 
2022773
2022783 
2023744
2023755 
2024732
2024743 
20252025679 
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(4)(3) Revenue Recognition

The following tables present our reported results under ASC 606 and a reconciliation to results using the historical accounting method:
 Successor
 Reported Balances as of December 31, 2018 Impact of ASC 606 
ASC 605
Historical Adjusted Balances
 (Dollars in millions)
Operating revenue$8,220
 (5) 8,215
Cost of services and products (exclusive of depreciation and amortization)3,937
 
 3,937
Selling, general and administrative1,354
 52
 1,406
Interest expense509
 (9) 500
Income tax expense196
 (12) 184
Net income341
 (36) 305




Disaggregated Revenue by Service Offering

The following tabledtables provide disaggregation of revenue from contracts with customers based on service offering for the years ended December 31, 2020, 2019 and 2018. It also shows the amount of revenue that is not subject to ASC 606, but is instead governed by other accounting standards.
Year Ended December 31, 2020
Total Revenue
Adjustments for Non-ASC 606 Revenue (6)
Total Revenue from Contracts with Customers
(Dollars in millions)
IP and Data Services (1)
$3,587 3,587 
Transport and Infrastructure (2)
2,615 (703)1,912 
Voice and Collaboration (3)
1,423 1,423 
Other (4)
100 (8)92 
Affiliate Services (5)
208 (208)
Total Revenue$7,933 (919)7,014 
Timing of revenue:
Goods transferred at a point in time$15 
Services performed over time6,999 
Total revenue from contracts with customers$7,014 
 Year Ended December 31, 2019
 Total Revenue 
Adjustments for Non-ASC 606 Revenue(6)
 Total Revenue from Contracts with Customers
 (Dollars in millions)
IP and Data Services (1)
$3,888
 
 3,888
Transport and Infrastructure (2)
2,662
 (704) 1,958
Voice and Collaboration (3)
1,443
 
 1,443
Other Revenue (4)
12
 (9) 3
Affiliate Revenue (5)
180
 (180) 
Total Revenue$8,185
 (893) 7,292
      
Timing of revenue     
  Goods transferred at a point in time    $
  Services performed over time    7,292
  Total revenue from contracts with customers    $7,292

 Year Ended December 31, 2018
 (Dollars in millions)
 Total Revenue 
Adjustments for Non-ASC 606 Revenue(6)
 Total Revenue from Contracts with Customers
IP and Data Services (1)
$3,945
 
 3,945
Transport and Infrastructure (2)
2,701
 (189) 2,512
Voice and Collaboration (3)
1,464
 
 1,464
Other Revenue (4)
3
 (3) 
Affiliate Revenue (5)
107
 (107) 
Total Revenue$8,220
 (299) 7,921
      
Timing of revenue     
  Goods transferred at a point in time    $
  Services performed over time    7,921
  Total revenue from contracts with customers    $7,921

(1)Includes primarily VPN data network, IP, Ethernet, video and ancillary revenue.
(2)Includes primarily wavelength, colocation and data center services, dark fiber, private line and professional services revenue.
(3)Includes voice, Voice Over IP ("VoIP"), Collaboration.
(4)Includes sublease rental income and IT services and managed services revenue.
(5)Includes telecommunications and data services we bill to our affiliates.
(6)Includes sublease rental income and revenue from fiber capacity lease arrangements which are not within the scope of ASC 606.


Year Ended December 31, 2019
Total Revenue
Adjustments for Non-ASC 606 Revenue (6)
Total Revenue from Contracts with Customers
(Dollars in millions)
IP and Data Services (1)
$3,655 3,655 
Transport and Infrastructure (2)
2,544 (704)1,840 
Voice and Collaboration (3)
1,385 1,385 
Other (4)
(9)
Affiliate Services (5)
180 (180)
Total Revenue$7,773 (893)6,880 
Timing of revenue:
Goods transferred at a point in time$
Services performed over time6,880 
Total revenue from contracts with customers$6,880 
57



Year Ended December 31, 2018
Total Revenue
Adjustments for Non-ASC 606 Revenue (6)
Total Revenue from Contracts with Customers
(Dollars in millions)
IP and Data Services (1)
$3,728 3,728 
Transport and Infrastructure (2)
2,591 (189)2,402 
Voice and Collaboration (3)
1,413 1,413 
Other (4)
(3)(3)
Affiliate Services (5)
107 (107)
Total Revenue$7,839 (299)7,540 
Timing of revenue:
Goods transferred at a point in time$
Services performed over time7,540 
Total revenue from contracts with customers$7,540 

(1)Includes primarily VPN data network, IP, Ethernet, video and ancillary revenue.
(2)Includes primarily wavelength, colocation and data center services, dark fiber, private line and professional services revenue.
(3)Includes voice, Voice Over IP ("VoIP"), Collaboration.
(4)Includes sublease rental income and IT services and managed services revenue.
(5)Includes telecommunications and data services we bill to our affiliates.
(6)Includes lease revenue which is not within the scope of ASC 606.

Customer Receivables and Contract Balances

The following table provides balances of customer receivables, contract assets and contract liabilities as of December 31, 20192020 and 2019:
December 31, 2020December 31, 2019
(Dollars in millions)
Customer receivables (1)
$683 678 
Contract assets38 32 
Contract liabilities385 423 

(1)Gross customer receivables of $728 million and $691 million, net of allowance for credit losses of $45 million and $13 million, as of December 31, 2018:
 December 31, 2019 December 31, 2018
 (Dollars in millions)
Customer receivables (1)
$678
 712
Contract assets32
 19
Contract liabilities423
 393
_______________________________________________________________________________2020 and 2019, respectively.
(1)Gross customer receivables of $691 million and $723 million, net of allowance for doubtful accounts of $13 million and $11 million, at December 31, 2019 and December 31, 2018, respectively.


Contract liabilities are consideration we have received from our customers in advance of providing the goods or services promised in the future. We defer recognizing this consideration until we have satisfied the related performance obligation to the customer. Contract liabilities include recurring services billed one month in advance and installation and maintenance charges that are deferred and recognized over the actual or expected contract term, which typically ranges from one to five years depending on the service. Contract liabilities are included within deferred revenue in our consolidated balance sheets. During the years ended December 31, 20192020 and December 31, 2018,2019, we recognized $175$188 million and $158$175 million, respectively, of revenue that was included in contract liabilities as of January 1, 20192020 and January 1, 2018,2019, respectively.

58


Performance Obligations

As of December 31, 2019,2020, our estimated revenue expected to be recognized in the future related to performance obligations associated with existing customer contracts that are unsatisfied (or partially satisfied)or wholly unsatisfied is approximately $3.9$4.0 billion. We expect to recognize approximately 91% of this revenue through 2022,2023, with the balance recognized thereafter.

We do not disclose the value of unsatisfied performance obligations for contracts for which we recognize revenue at the amount to which we have the right to invoice for services performed (for example, uncommitted usage or non-recurring charges associated with professional or technical services to be completed), or contracts that are classified as leasing arrangements that are not subject to ASC 606.



Contract Costs

The following tables provide changes in our contract acquisition costs and fulfillment costs for the years ended:
 Year Ended December 31, 2019
 Acquisition Costs Fulfillment Costs
 (Dollars in millions)
Beginning of period balance$64
 84
Costs incurred60
 103
Amortization(45) (66)
End of period balance$79
 121

Year Ended December 31, 2020
Acquisition CostsFulfillment Costs
(Dollars in millions)
Beginning of period balance$79 121 
Costs incurred61 88 
Amortization(62)(87)
End of period balance$78 122 
 Year Ended December 31, 2018
 Acquisition Costs Fulfillment Costs
 (Dollars in millions)
Beginning of period balance$13
 14
Costs incurred68
 99
Amortization(17) (29)
End of period balance$64
 84

Year Ended December 31, 2019
Acquisition CostsFulfillment Costs
(Dollars in millions)
Beginning of period balance$64 84 
Costs incurred60 103 
Amortization(45)(66)
End of period balance$79 121 
Acquisition costs include commission fees paid to employees as a result of obtaining contracts. Fulfillment costs include third party and internal costs associated with the provision, installation and activation of telecommunications services to customers, including labor and materials consumed for these activities.

Deferred acquisition and fulfillment costs are amortized based on the transfer of services on a straight-line basis over the average expected contract term of 12 to 60approximately 30 months for our business customers and amortizedcustomers. Amortized fulfillment costs are included in cost of services and products and amortized acquisition costs are included in selling, general and administrative expenses in our consolidated statements of operations. The amount of these deferred costs that are anticipated to be amortized in the next twelve months are included in other current assets on our consolidated balance sheets. The amount of deferred costs expected to be amortized beyond twelve months is included in other non-current assets on our consolidated balance sheets. Deferred acquisition and fulfillment costs are assessed for impairment on an annual basis.

(5)(4) Leases

FinancialOur financial position for reporting periods beginning on or after January 1, 2019 areis presented under the new accounting guidance, while prior periodsperiod amounts are not adjusted and continue to be reported in accordance with previous guidance, as discussed in Note 1—Background and Summary of Significant Accounting Policies.

59


We primarily lease to or from third parties various office facilities, switching and colocation facilities, equipmentdark fiber and dark fiber.equipment. Leases with an initial term of 12 months or less are not recorded on the balance sheet; we recognize lease expense for these leases on a straight-line basis over the lease term.

We determine if an arrangement is a lease at inception and whether that lease meets the classification criteria of a finance or operating lease. Lease-related assets, or right-of-use assets, are recognized at the lease commencement date at amounts equal to the respective lease liabilities. Lease-related liabilities are recognized at the present value of the remaining contractual fixed lease payments, discounted using our incremental borrowing rates. As part of the present value calculation for the lease liabilities, we use an incremental borrowing rate as the rates implicit in the leases are not readily determinable. The incremental borrowing rates used for lease accounting are based on our unsecured rates, adjusted to approximate the rates at which we could borrow on a collateralized basis over a term similar to the recognized lease term. We apply the incremental borrowing rates to lease components using a portfolio approach based upon the length of the lease term and the reporting entity in which


the lease resides. Operating lease expense is recognized on a straight-line basis over the lease term, while variable lease payments are expensed as incurred.

Some of our lease arrangements contain lease components, non-lease components (including fixed payments, such as rent,common-area maintenance costs) and executory costs (including real estate taxes and insurance costs) and non-lease components (including common-area maintenance costs). We generally account for each component separately based on the estimated standalone price of each component. For colocation leases, we account for the lease and non-lease components as a single lease component.

Many of our lease agreements contain renewal options; however, we do not recognize right-of-use assets or lease liabilities for renewal periods unless it is determined that we are reasonably certain of renewing the lease at inception or when a triggering event occurs. Certain leases also include options to purchase the leased property. The depreciable life of assets and leasehold improvements are limited by the expected lease term, unless there is a transfer of title or purchase option reasonably certain to be exercised. Our lease agreements do not contain any material residual value guarantees or material restrictive covenants.

Lease expense consisted of the following:

Years Ended December 31,
20202019
(Dollars in millions)
Operating and short-term lease cost$440 388 
Finance lease cost:
Amortization of right-of-use assets19 14 
Interest on lease liability11 10 
Total finance lease cost30 24 
Total lease cost$470 412 
Year Ended December 31, 2019
(Dollars in millions)
Operating and short-term lease cost388
Finance lease cost:
   Amortization of right-of-use assets14
   Interest on lease liability10
Total finance lease cost24
Total lease cost412


We lease various equipment, office facilities, retail outlets, switching facilities and other network sites. These leases, with few exceptions, provide for renewal options and escalations that are either fixed or based on the consumer price index. Any rent abatements, along with rent escalations, are included in the computation of rent expense calculated on a straight-line basis over the lease term. The lease term for most leases includes the initial non-cancelable term plus any term under renewal options that are reasonably assured. For the years ended December 31, 2020, 2019 and December 31, 2018, the successor period ended December 31, 2017 and the predecessor period ended October 31, 2017, our gross rental expense was $470 million, $412 million $524 million, $95 million and $447$524 million, respectively. We also received sublease rental income for the years ended December 31, 2020, 2019 and December 31, 2018 the successor period ended December 31, 2017 and the predecessor period ended October 31, 2017 of $9$8 million, $9 million $2 million and $7$9 million, respectively.


60


Supplemental consolidated balance sheet information and other information related to leases:
  December 31
Leases (millions)Classification on the Balance Sheet2019
Assets  
Operating lease assetsOperating lease assets$1,060
Finance lease assetsProperty, plant and equipment, net of accumulated depreciation154
Total leased assets $1,214
   
Liabilities  
Current  
   OperatingCurrent operating lease liabilities$249
   FinanceCurrent portion of long-term debt11
Noncurrent  
   OperatingNoncurrent operating lease liabilities854
   FinanceLong-term debt160
Total lease liabilities $1,274
   
Weighted-average remaining lease term (years) 
   Operating leases 7.5
   Finance leases 13.1
Weighted-average discount rate  
   Operating leases 6.19%
   Finance leases 5.60%

Years Ended December 31,
LeasesClassification on the Balance Sheet20202019
(Dollars in millions)
Assets
Operating lease assetsOther, net$1,091 1,060 
Finance lease assetsProperty, plant and equipment, net of accumulated depreciation235 154 
Total leased assets $1,326 1,214 
Liabilities
Current
OperatingCurrent operating lease liabilities$241 249 
FinanceCurrent maturities of long-term debt14 11 
Noncurrent
OperatingOperating lease liabilities903 854 
FinanceLong-term debt241 160 
Total lease liabilities $1,399 1,274 
Weighted-average remaining lease term (years)
Operating leases 7.27.5
Finance leases 12.513.1
Weighted-average discount rate
Operating leases 5.85 %6.19 %
Finance leases 5.01 %5.60 %
Supplemental unaudited consolidated cash flow statement information related to leases:
Years Ended December 31,
20202019
(Dollars in millions)
Cash paid for amounts included in the measurement of lease liabilities:
Operating cash flows for operating leases$350 387 
Operating cash flows for finance leases13 11 
Financing cash flows for finance leases18 
Supplemental lease cash flow disclosures:
Operating lease right-of-use assets obtained in exchange for new operating lease liabilities$151 206 
Right-of-use assets obtained in exchange for new finance lease liabilities100 12 
Year Ended December 31, 2019
(Dollars in millions)
Cash paid for amounts included in the measurement of lease liabilities:
Operating cash flows from operating leases387
Operating cash flows from finance leases11
Financing cash flows from finance leases5
Supplemental lease cash flow disclosures
Operating lease right-of-use assets obtained in exchange for new operating lease liabilities206
Right-of-use assets obtained in exchange for new finance lease liabilities12
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As of December 31, 2019,2020, maturities of lease liabilities were as follows:
 Operating LeasesFinance Leases
 (Dollars in millions)
2021$297 26 
2022249 25 
2023213 26 
2024154 26 
2025107 27 
Thereafter410 218 
Total lease payments1,430 348 
Less: interest(286)(93)
Total1,144 255 
Less: current portion(241)(14)
Long-term portion$903 241 
 Operating Leases Finance Leases
 (Dollars in millions)
2020$276
 21
2021231
 17
2022199
 18
2023166
 18
2024113
 18
Thereafter437
 154
Total lease payments1,422
 246
   Less: interest(319) (75)
Total1,103

$171
Less: current portion(249) (11)
Long-term portion$854
 $160


As of December 31, 2019,2020, we had no material operating or finance leases that had not yet commenced.

Operating Lease Income

We lease various IRUs, office facilities, switchingcolocation facilities and other network sitesdark fiber to third parties under operating leases. Lease and sublease income are included in operating revenue in the consolidated statements of operations.

For the years ended December 31, 2020, 2019 and December 31, 2018 the successor period ended December 31, 2017 and the predecessor period ended October 31, 2017, our gross rental income was $760 million or 10%, $798 million or 10%, $192 million or 2%, $28 million or 2%, and $138$192 million or 2% respectively, of our operating revenue.

Disclosures under ASC 840

We adopted ASU 2016-02 on January 1, 2019 as noted above, and as required, the following disclosure is provided for periods prior to adoption.



The future annual minimum payments under capital lease agreements as of December 31, 2018 were as follows:

 Future Minimum Payments
 (Dollars in millions)
Capital lease obligations: 
2019$16
202015
202116
202216
202317
2024 and thereafter164
Total minimum payments244
Less: amount representing interest and executory costs(81)
Present value of minimum payments163
Less: current portion(6)
Long-term portion$157


At December 31, 2018,(5) Credit Losses on Financial Instruments

In accordance with ASC 326, "Financial Instruments - Credit Losses", we aggregate financial assets with similar risk characteristics to align our future rental commitmentsexpected credit losses with the credit quality or deterioration over the life of the asset. We monitor certain risk characteristics within our aggregated financial assets and revise their composition accordingly, to the extent internal and external risk factors change each reporting period. Financial assets that do not share risk characteristics with other financial assets are evaluated separately. Our financial assets measured at amortized cost primarily consist of accounts receivable.

In developing our accounts receivable portfolio, we pooled certain assets with similar credit risk characteristics based on the nature of our customers, their industry, policies used to grant credit terms, and their historical and expected credit loss patterns.

Prior to the adoption of the new credit loss standard, the allowance for operating leases weredoubtful accounts receivable reflected our best estimate of probable losses inherent in our receivable portfolio determined based on historical experience, specific allowances for known troubled accounts, and other currently available evidence.

We implemented the new standard effective January 1, 2020, using a loss rate method to estimate our allowance for credit losses. Our determination of the current expected credit loss rate begins with our use of historical loss experience as follows:a percentage of accounts receivable. We measure our historical loss period based on the average days to move accounts receivable to credit loss. When asset specific characteristics and current conditions change from those in the historical period, due to changes in our credit and collections strategy, or credit loss and recovery policies, we perform a qualitative and quantitative assessment to update our current loss rate, which as noted below has increased due to an increase in historic loss experience and weakening economic forecasts. We use regression analysis to develop an expected loss rate using historical experience and economic data over a forecast period. We measure our forecast period based on the average days to collect payment on billed accounts receivable. To determine our allowance for credit losses, we combine the historical, current, and expected credit loss rates and apply them to our period end accounts receivable.

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 Operating Leases
 (Dollars in millions)
2019$396
2020259
2021219
2022164
2023137
2024 and thereafter613
Total future minimum payments (1)
$1,788
If there is a deterioration of a customer's financial condition or if future default rates in general differ from currently anticipated default rates (including changes caused by COVID-19), we may need to adjust the allowance for credit losses, which would affect earnings in the period that adjustments are made.


The assessment of the correlation between historical observed default rates, current conditions, and forecasted economic conditions requires substantial judgment. Alternative interpretations of these factors could have resulted in different conclusions regarding the allowance for credit losses. The amount of credit loss is sensitive to changes in circumstances and forecasted economic conditions. Our historical credit loss experience, current conditions, and forecast of economic conditions may also not be representative of the customers' actual default experience in the future.

The following table presents the activity of our allowance for credit losses for our accounts receivable portfolio:
(1)Minimum payments have not been reduced by minimum sublease rentals of $29 million due(Dollars in millions)
Beginning balance at January 1, 2020 (1)
$18 
Provision for expected losses41 
Write-offs charged against the future under non-cancelable subleases.allowance(23)
Recoveries collected11 
Foreign currency exchange rate changes adjustment(2)
Ending balance at December 31, 2020$45 
______________________________________________________________________ 
(1)The beginning balance includes the cumulative effect of the adoption of the new credit loss standard.

For the year ended December 31, 2020, we increased our allowance for credit losses for our accounts receivable portfolio due to an increase in historical and expected loss experience in certain classes of aged balances, which we believe are predominantly attributable to the current COVID-19 induced economic slowdown. The increases were partially offset by recoveries of amounts previously written off.

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(6) Long-Term Debt

The following chart reflects our consolidated long-term debt, including finance leases, unamortized discounts and premiums, net and unamortized debt issuance costs, but excluding intercompany debt:
 Interest Rates Maturities December 31,
2019
 December 31,
2018
     (Dollars in millions)
Level 3 Parent, LLC       
Senior Notes5.750% 2022 $
 600
Subsidiaries       
Level 3 Financing, Inc.       
Senior Secured Debt:(1)
       
Senior Notes (2)
3.400% - 3.875% 2027 - 2029 1,500
 
Tranche B 2024 Term Loan (3)
LIBOR + 2.25% 2024 
 4,611
Tranche B 2027 Term Loan (4)
LIBOR + 1.75% 2027 3,111
 
Senior Notes and other debt:       
Senior Notes (2)
4.625% - 6.125% 2021 - 2027 5,515
 5,315
Finance LeasesVarious Various 171
 163
Unamortized premiums, net    104
 155
Unamortized debt issuance costs    (34) 
Total long-term debt    10,367
 10,844
Less current maturities    (11) (6)
Long-term debt, excluding current maturities    $10,356
 10,838
Interest Rates (1)
Maturities (1)
December 31, 2020December 31, 2019
(Dollars in millions)
Level 3 Financing, Inc.
Senior Secured Debt: (2)
Senior notes3.400% - 3.875%2027 - 2029$1,500 1,500 
Tranche B 2027 Term Loan (3)
LIBOR + 1.750%20273,111 3,111 
Senior Notes and Other Debt:
Senior notes (4)
3.625% - 5.375%2024 - 20295,515 5,515 
Finance leasesVariousVarious255 171 
Unamortized premiums, net60 104 
Unamortized debt issuance costs(54)(34)
Total long-term debt10,387 10,367 
Less current maturities(14)(11)
Long-term debt, excluding current maturities$10,373 10,356 

(1)As of December 31, 2020
(1)See the remainder of this Note for a description of certain parent and subsidiary guarantees and liens securing this debt.
(2)As described further below, the notes are fully and unconditionally guaranteed by certain affiliates of Level 3 Financing, Inc., including Level 3 Parent, LLC and Level 3 Communications, LLC. (subject in certain cases to pending regulatory approvals).
(3)The Tranche B 2024 Term Loan had an interest rate of 4.754% as of December 31, 2018.
(4)The Tranche B 2027 Term Loan had an interest rate of 3.549% as of December 31, 2019.
(2)See the remainder of this Note for a description of certain parent and subsidiary guarantees and liens securing this debt.
(3)The Tranche B 2027 Term Loan had an interest rate of 1.897% as of December 31, 2020 and 3.549% as of December 31, 2019.
(4)This debt is guaranteed by Level 3 Parent, LLC and Level 3 Communications, LLC.


New Issuances

On August 12, 2020, Level 3 Financing, Inc. issued $840 million aggregate principal amount of its 3.625% Senior Notes due 2029 (the "2029 Notes"). The net proceeds from the offering were used to redeem certain of its outstanding senior note indebtedness. See "—Redemption of Senior Notes" below. The 2029 Notes are guaranteed by Level 3 Parent, LLC and RepaymentsLevel 3 Communications, LLC.

On June 15, 2020, Level 3 Financing, Inc. issued $1.2 billion aggregate principal amount of its 4.250% Senior Notes due 2028 (the "2028 Notes"). The net proceeds from the offering were used to redeem certain of its outstanding senior note indebtedness. See "—Redemption of Senior Notes" below. The 2028 Notes are guaranteed by Level 3 Parent, LLC and Level 3 Communications, LLC.

On November 29, 2019, Level 3 Financing, Inc. issued $750 million of 3.4%its 3.400% Senior Secured Notes due 2027 and $750 million of its 3.875% Senior Secured Notes due 2029. The net proceeds from the offering together with cash on hand were used to redeem $1.5 billioncertain of the $4.611 billion Tranche B 2024its outstanding Term Loan that was repaid on November 29, 2019. On November 29, 2019indebtedness. See "—Senior Secured Term Loan" below. These notes are guaranteed by Level 3 Financing, Inc. entered into an amendment toParent, LLC and several of its credit agreement to incur $3.111 billion in aggregate borrowing under the agreement through a new Tranche B 2027 Term Loan. The net proceeds of the Tranche B 2027 Term Loan, together with the proceeds of the Senior Secured Notes and cash on hand, were used to pre-pay in full the Tranche B 2024 Term Loan.material domestic subsidiaries.

On September 25, 2019, Level 3 Financing, Inc. issued $1.0 billion aggregate principal amount of its 4.625% Senior Notes due 2027. The net proceeds from the offering together with cash on hand were used to redeem duringcertain of its outstanding senior note indebtedness. See "—Redemption of Senior Notes" below. These notes are guaranteed by Level 3 Parent, LLC and several of its material domestic subsidiaries.

Redemption of Senior Notes

On September 11, 2020, Level 3 Financing, Inc. redeemed the remaining $140 million aggregate principal amount of its outstanding 5.625% Senior Notes due 2023 and all $700 million aggregate principal amount of its 5.125% Senior Notes due 2023.
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On July 15, 2020, Level 3 Financing, Inc. redeemed the remaining $840 million aggregate principal amount of its outstanding 5.375% Senior Notes due 2022 and $360 million aggregate principal amount of its outstanding 5.625% Senior Notes due 2023.

During the fourth quarter of 2019, all of Level 3 Financing, Inc.'s redeemed the remaining $240 million outstandingaggregate principal amount of its outstanding 6.125% Senior Notes due 2021, all $600 million aggregate principal amount of Level 3 Parent, LLC's $600 million outstanding principal amount of 5.75%5.750% Senior Notes due 2022 and $160 million of Level 3 Financing, Inc.'s $1 billion in outstandingaggregate principal amount of its outstanding 5.375% Senior Notes due 2022.

On August 25, 2019, Level 3 Financing, Inc. redeemed $400 million aggregate principal amount of its outstanding 6.125% Senior Notes due 2021.


For the year ended December 31, 2020 and 2019, redemptions of senior notes resulted in a gain of $27 million and $5 million, respectively.

Interest Expense

Interest expense includes interest on total long-term debt. The following table presents the amount of gross interest expense, net of capitalized interest:
 Years Ended December 31,
 202020192018
 (Dollars in millions)
Interest expense:   
Gross interest expense$416 517 510 
Capitalized interest(23)(15)(1)
Total interest expense$393 502 509 

Senior Secured Term Loan

AtAs of December 31, 2019,2020, Level 3 Financing, Inc. owed $3.111$3.1 billion under thea senior secured Tranche B 2027 Term Loan, which matures on March 1, 2027. The Tranche B 2027 Term Loan carries an interest rate, in the case of base rate borrowings, equal to (i) the greater of the Prime Rate, the Federal Funds Effective Rate plus 50 basis points, or LIBOR plus 100 basis points (with all such terms and calculations as defined or further specified in the credit agreement) plus (ii) 0.75% per annum. Any Eurodollar borrowings under the Tranche B 2027 Term Loan bear interest at LIBOR plus 1.75% per annum.

The Tranche B 2027 Term Loan requires certain specified mandatory prepayments in connection with certain asset sales and other transactions, subject to certain significant exceptions. The obligations of Level 3 Financing, Inc. under the Tranche B 2027 Term Loan were, subject to certain exceptions, secured by certain assets of Level 3 Parent, LLC and certain of its material domestic telecommunication subsidiaries. Also, Level 3 Parent, LLC and certain of its subsidiaries have guaranteed the obligations of Level 3 Financing, Inc. under the Tranche B 2027 Term Loan. Additional secured term loans or revolving credit may in the future be extended to Level 3 Financing, Inc. under its credit agreement dated as of March 13, 2007, as amended through November 29, 2019.

On November 29, 2019, the proceeds from the Senior Secured Notes due 2027 and Senior Secured Notes due 2029 together with cash on hand were used to redeem $1.5 billion of the $4.6 billion Tranche B 2024 Term Loan that was repaid on November 29, 2019. On November 29, 2019 Level 3 Financing, Inc. entered into an amendment to its credit agreement to incur $3.1 billion in aggregate borrowing under the agreement through a new Tranche B 2027 Term Loan. The net proceeds of the Tranche B 2027 Term Loan, together with the proceeds of the Senior Secured Notes and cash on hand, were used to redeem in full the Tranche B 2024 Term Loan.

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Senior Notes

All of the notes of Level 3 Financing, Inc. reflected in the table above pay interest semiannually and allow for the redemption of the notes at the option of the issuer, in whole or in part, (i) pursuant to a fixed schedule of pre-established redemption prices, (ii) pursuant to a “make whole” redemption price or (iii) under certain other specified limited circumstances in connection with certain sales of equity securities. For purposes of early redemption, all of the notes reflected in the table above, excluding the Senior Notes due 2025 and Senior Notes due 2026, allow for the redemption of the notes at the option of the issuer upon not less than 10 or more than 60 days’days prior notice. For purposes of early redemption, the Senior Notes due 2025 and Senior Notes due 2026, allow for the redemption of the notes at the option of the issuer upon not less than 30 or more than 60 days prior notice. For specific details of these features and requirements, including the applicable premiums and timing, refer to the indentures forsetting forth the specific terms of each respective series of the senior notes in connection with the original issuances.of Level 3 Financing, Inc.

Debt Issuance Costs

In connection with debt issuances, we deferred costs of $34 million for the year ended December 31, 2019. For the year ended December 31, 2018 we deferred 0 costs in connection with debt issuances.

Aggregate Maturities of Long-Term Debt

Maturities

Set forth below is the aggregate principal amount of our long-term debt and finance leasesas of December 31, 2020 (excluding unamortized premiums, net and unamortized debt issuance costs) maturing during the following years:
 
(Dollars in millions)(1)
2020$11
20218
2022850
20231,210
2024911
2024 and thereafter7,307
Total long-term debt$10,297

(Dollars in millions)
2021$14 
202214 
202315 
2024916 
2025817 
2026 and thereafter8,605 
Total long-term debt$10,381 
(1)Actual principal paid in any year may differ due to the possible future refinancing of outstanding debt or the issuance of new debt.

Letters of Credit

It is customary for us to use various financial instruments in the normal course of business. These instruments include letters of credit. Letters of credit are conditional commitments issued on our behalf in accordance with specified terms and conditions. As of December 31, 20192020 and 2018,2019, we had outstanding letters of credit or other similar obligations of approximately $23$18 million and $30$23 million, respectively, of which $11 million and $18 million and $24 million arewere collateralized by cash that is reflected on the consolidated balance sheets as restricted cash and securities.cash. We do not believe exposure to loss related to our letters of credit is material.



Covenants

The term loan and senior notes of Level 3 Financing, Inc. contain extensive affirmative and negative covenants. Such covenants include, among other things and subject to certain significant exceptions, restrictions on their ability to declare or pay dividends, repay certain other indebtedness, create liens, incur additional indebtedness, make investments, engage in transactions with their affiliates including CenturyLinkLumen Technologies and its other subsidiaries, dispose of assets and merge or consolidate with any other person. Also, in connection with a "change of control" of Level 3 Parent, LLC, or Level 3 Financing, Inc., Level 3 Financing will be required to offer to repurchase or repay certain of its long-term debt at a price of 101% of the principal amount of debt repurchased or repaid, plus accrued and unpaid interest.

The debt covenants applicable to us and our subsidiaries could materially adversely affect their ability to operate or expand their respective businesses, to pursue strategic transactions, to transfer cash to or engage in transactions with their unconsolidated affiliates, or to otherwise pursue their plans and strategies.

Certain of CenturyLink'sLumen's and our debt instruments contain cross acceleration provisions. When present, these provisions could have a wider impact on liquidity than might otherwise arise from a default or acceleration of a single debt instrument.

Our ability to comply with the financial covenants in our debt instruments could be adversely impacted by a wide variety of events, including unforeseen contingencies, many of which are beyond our control.
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Compliance

AtAs of December 31, 20192020 and December 31, 2018,2019, we believe we were in compliance with the financial covenants contained in our debt agreements in all material respects.


Subsequent Event


On January 13, 2021, Level 3 Financing, Inc. issued $900 million aggregate principal amounts of its 3.750% Sustainability-Linked Senior Notes due 2029 (the "Sustainability-Linked Notes"). The net proceeds were used, together with cash on hand, to redeem all $900 million aggregate principal amount of Level 3 Financing, Inc.'s outstanding 5.375% Senior Notes due 2024 (the "5.375% Notes") on February 12, 2021. Following this redemption, there were no bonds outstanding for the 5.375% Notes. The Sustainability-Linked Notes are (i) guaranteed by Level 3 Parent, LLC and (ii) expected to be guaranteed by Level 3 Communications, LLC, upon the receipt of all requisite material governmental authorizations.
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(7) Accounts Receivable

The following table presents details of our accounts receivable balances:

Years Ended December 31,
20202019
(Dollars in millions)
Trade receivables$570 529 
Earned and unbilled receivables158 151 
Total accounts receivable728 680 
Less: allowance for credit losses(45)(13)
Accounts receivable, less allowance$683 667 
 December 31,
 2019 2018
 (Dollars in millions)
Trade receivables529
 533
Earned and unbilled receivables151
 177
Other
 13
Total accounts receivable680
 723
Less: allowance for doubtful accounts (1)
(13) (11)
Accounts receivable, less allowance667
 712

(1)CenturyLink's acquisition of us caused our assets and liabilities to be recognized at fair value and resulted in the allowance for doubtful accounts being reset as of the date of acquisition.

We are exposed to concentrations of credit risk from our customers and other telecommunications service providers. We generally do not require collateral to secure our receivable balances.

The following table presents details of our allowance for doubtful accounts:credit losses:
Beginning BalanceAdditionsDeductionsEnding Balance
(Dollars in millions)
2020 (1)
$13 41 (9)45 
201911 24 (22)13 
201818 (10)11 

 Beginning BalanceAdditionsDeductionsEnding Balance
 (Dollars in millions)
201911
24
(22)13
20183
18
(10)11
December 31, 2017 (Successor)
3

3
October 31, 2017 (Predecessor)29
16
(12)33
(1)On January 1, 2020, we adopted ASU 2016-13 "Measurement of Credit Losses on Financial Instruments" and recognized a cumulative adjustment to our accumulated deficit as of the date of adoption of $3 million, net of $2 million tax effect. This adjustment is included within "Deductions". Please refer to Note 5—Credit Losses on Financial Instruments for more information.


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81




(8) Property, Plant and Equipment

Net property, plant and equipment is composed of the following:
 Depreciable Lives As of December 31,
  2019 2018
   (Dollars in millions)
LandN/A 336
 339
Fiber conduit and other outside plant(1)
15-45 years 5,226
 5,262
Central office and other network electronics(2)
7-10 years 2,687
 1,986
Support assets(3)
3-30 years 2,419
 2,327
Construction-in-progress(4)
N/A 1,093
 560
Gross property, plant and equipment  11,761
 10,474
Accumulated depreciation(5)
  (1,825) (1,021)
Net property, plant and equipment  9,936
 9,453
Depreciable LivesAs of December 31,
20202019
(Dollars in millions)
LandN/A$320 336 
Fiber conduit and other outside plant (1)
15-45 years6,186 5,226 
Central office and other network electronics (2)
7-10 years3,388 2,687 
Support assets (3)
3-30 years2,722 2,419 
Construction-in-progress (4)
N/A720 1,093 
Gross property, plant and equipment13,336 11,761 
Accumulated depreciation(2,818)(1,825)
Net property, plant and equipment$10,518 9,936 

(1)Fiber, conduit and other outside plant consists of fiber and metallic cable, conduit, poles and other supporting structures.
(1)Fiber, conduit and other outside plant consists of fiber and metallic cable, conduit, poles and other supporting structures.
(2)Central office and other network electronics consists of circuit and packet switches, routers, transmission electronics and electronics providing service to customers.
(3) Support assets consist of buildings, data centers, computers and other administrative and support equipment.
(4)Construction in progress includes construction and property of the aforementioned categories that has not been placed in service as it is still under construction.
(5)CenturyLink's acquisition of us caused our assets and liabilities to be recognized at fair value and resulted in accumulated depreciation being reset as of the date of acquisition.
(2)Central office and other network electronics consists of circuit and packet switches, routers, transmission electronics and electronics providing service to customers.
(3)Support assets consist of buildings, data centers, computers and other administrative and support equipment.
(4)Construction in progress includes construction and property of the aforementioned categories that has not been placed in service as it is still under construction.


Depreciation expense was $851 million, $804 million and $906 million for the years ended December 31, 2020, 2019 and December 31, 2018, respectively, $143 million for the successor period ended December 31, 2017and$850 million for the predecessor period ended October 31, 2017.respectively.

Asset Retirement Obligations

AtAs of December 31, 20192020 and 2018,2019, our asset retirement obligations consisted primarily of restoration requirements for leased facilities. We recognize our estimate of the fair value of our asset retirement obligations in the period incurred in other long-term liabilities. The fair value of the asset retirement obligation is also capitalized as property, plant and equipment and then depreciated over the estimated remaining useful life of the associated asset.

The following table provides asset retirement obligation activity:
Successor PredecessorYears Ended December 31,
Year Ended December 31, 2019 Year Ended December 31, 2018 Period Ended December 31, 2017  Period Ended October 31, 2017202020192018
(Dollars in millions)(Dollars in millions)
Balance at beginning of period$105
 45
 45
  89
Balance at beginning of period$113 105 45 
Accretion expense5
 5
 1
  12
Accretion expense
Purchase price adjustments (1)

 58
 
  
Purchase price adjustments (1)
58 
Liabilities settled(12) (13) (1)  (7)Liabilities settled(7)(12)(13)
Revision in estimated cash flows15
 10
 
  
Revision in estimated cash flows10 15 10 
Balance at end of period$113
 105
 45
  94
Balance at end of period$122 113 105 

(1)These liabilities relate to purchase price adjustments that occurred during 2018 from Lumen's acquisition of us.
(1)These liabilities relate to purchase price adjustments that occurred during 2018 from CenturyLink's acquisition of us.


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(9) Severance and Leased Real Estate

Periodically, we reduce our workforce and accrue liabilities for the related severance costs. These workforce reductions result primarily from the progression or completion of our post-acquisition integration plans, increased competitive pressures, cost reduction initiatives, process improvements through automation and reduced workload demands due to the loss of customers purchasing certain services.

We report severance liabilities within accrued expenses and other liabilities - salaries and benefits in our consolidated balance sheets and report severance expenses in selling, general and administrative expenses in our consolidated statements of operations.

Changes in our accrued liabilities for severance expenses were as follows:
Severance
(Dollars in millions)
Balance at December 31, 2018$19 
Accrued to expense
Payments, net(16)
Balance at December 31, 2019
Accrued to expense37 
Payments, net(23)
Balance at December 31, 2020$23 
 Severance
 (Dollars in millions)
Balance at December 31, 2017 (Successor)$5
Accrued to expense33
Payments, net(19)
Balance at December 31, 2018$19
Accrued to expense6
Payments, net(16)
Balance at December 31, 2019$9


We recognized liabilities to reflect our estimates of the fair values of the existing lease obligations for real estate which we have ceased using, net of estimated sublease rentals. In accordance with transitional guidance under the new lease standard (ASC 842), the existing lease obligation of $47 million as of January 1, 2019 has been netted against the operating lease right of use assets at adoption. For additional information, see Note 5—Leases to our consolidated financial statements in Item 8 of Part II of this report.

(10) Employee Benefits

Defined Contribution Plans

We offer eligible employees the opportunity to participate inLumen Technologies sponsors a qualified defined contribution retirement plan subjectcovering substantially all of our employees. Under this plan, employees may contribute a percentage of their annual compensation up to certain maximums, as defined by the provisions of Section 401(k) ofplan and by the Internal Revenue Code, as amendedService ("401(k) Plan"IRS"). Each employee is eligible to contribute, onCurrently, we match a tax deferred basis, a portionpercentage of annual earnings generally not to exceed $19,000 in 2019, $18,500 in 2018 and $18,000 in 2017. We match 100% of a participant’s pre-tax and/or Rothour employee's contributions of the first 1% of the participant’s eligible compensation plus 60% of the same contributions that exceed 1% up to a maximum of 6% of the participant’s eligible compensation.

Effective December 31, 2017, the Level 3 Communications, Inc. 401(k) Profit Sharing Plan and Trust assets merged with the CenturyLink, Inc. Dollars & Sense 401(k) Plan. Those employees eligible to contribute to the Level 3 Plan at December 31, 2017 were automatically enrolled in the CenturyLink Plan at January 1, 2018. Provisions of the Level 3 Plan document regarding eligibility, participant and employer contributions, vesting, and benefit payments did not materially change and protected provisions applicable to Level 3 and its predecessor Plans remained grandfathered as required by law.

Prior to the CenturyLink acquisition on November 1, 2017, our matching contributions were made with Level 3 common stock based on the closing stock price on each pay date. After our acquisition, matching contributions were made in cash. We made 401(k) Plan matching contributions of $7recognized $29 million, $29 million and $26 million in expense related to this plan for the successor periodyears ended December 31, 20172020, 2019, and $30 million for the predecessor period ended October 31, 2017. Matching contributions recorded as compensation expense in cost of services totaled $1 million for the successor period ended December 31, 2017 and $4 million for the predecessor period ended October 31, 2017. Matching contributions included in selling, general and administrative expenses totaled $5 million for the successor period ended December 31, 2017and $26 million for the predecessor period ended October 31, 2017.2018, respectively.




Matching contributions for the year ended December 31, 2019 were $29 million, of which $11 million was recognized in cost of sales and $18 million in selling, general and administrative costs. Matching contributions for the year ended December 31, 2018 were $26 million, of which $10 million was recognized in cost of sales and $16 million in selling, general and administrative costs.

Other defined contribution plans we sponsored are individually not significant. On an aggregate basis, the expense we recorded relating to these plans was approximately $8 million, $6 million and $5 million for the years ended December 31, 2020, 2019, and 2018, respectively, $1 million for the successor period ended December 31, 2017 and $5 million for the predecessor period ended October 31, 2017.respectively.

Defined Benefit Plans

We have certain contributory and non-contributory employee pension plans, which are not significant to our financial position or operating results. We recognize in our balance sheet the funded status of our defined benefit post-retirement plans, which is measured as the difference between the fair value of the plan assets and the plan benefit obligations. We are also required to recognize changes in the funded status within accumulated other comprehensive income, net of tax, to the extent such changes are not recognized in earnings as components of periodic net benefit cost. The fair value of the plan assets was $122$128 million and $133$122 million as of December 31, 20192020 and 2018,2019, respectively. The total plan benefit obligations were $140$161 million and $144$140 million as of December 31, 20192020 and 2018,2019, respectively. Therefore, the net unfunded status was $18$33 million and $11$18 million as of December 31, 20192020 and 2018,2019, respectively.

(11) Share-BasedShare-based Compensation

Prior to our acquisition by CenturyLink on November 1, 2017, we recorded share-based compensation expense for our performance restricted stock units, restricted stock units, 401(k) matching contributions. Due to CenturyLink's acquisition of us, we now record share-based compensation expense that is allocated to us from CenturyLink. Based on many factors that affect the allocation, the amount of share-based compensation expense recorded at CenturyLink and ultimately allocated to us may fluctuate.

Share-based compensation expenses wereare included in cost of services and products, and selling, general, and administrative expenses in our consolidated statements of operations. During our predecessor period

For the years ended December 31, 2020, 2019 and years,2018, we recognized compensation expense relating to awards granted to our employees under the Level 3 Communications, Inc. Stock Incentive Plan, as amended (the "Stock Plan"). The Stock Plan provided for accelerated vesting of stock awards upon retirement if an employee met certain age and years of service requirements and certain other requirements. Under the Stock Compensation guidance, if an employee meets the age and years of service requirements under the accelerated vesting provision, the award would be expensed at grant or expensed over the period from the grant date to the date the employee meets the requirements, even if the employee has not actually retired.

Our totalrecorded share-based compensation expense wasof approximately $78 million, $85 million and $105 million, for the years ended December 31, 2019 and 2018, respectively, $26 million for the successor period ended December 31, 2017respectively.
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and $132 million for the predecessor period ended October 31, 2017.

(12) Fair Value Disclosureof Financial Instruments

Our financial instruments consist of cash and cash equivalents, restricted cash, accounts receivable, accounts payable, note receivable-affiliate and long-term debt, excluding finance lease and other obligations. Due to their short-term nature, the carrying amounts of our cash and cash equivalents, restricted cash, accounts receivable and accounts payable approximate their fair values.

Fair value is defined as the price that would be received to sell an asset or paid to transfer a liability in an orderly transaction between independent and knowledgeable parties who are willing and able to transact for an asset or liability at the measurement date. We use valuation techniques that maximize the use of observable inputs and minimize the use of unobservable inputs when determining fair value and then we rank the estimated values based on the reliability of the inputs used following the fair value hierarchy set forth by the FASB.



We determined the fair values of our long-term debt, including the current portion, based primarily on inputs other than quoted market prices in active markets that are either directly or indirectly observable such as discounted future cash flows using current market interest rates.

The three input levels in the hierarchy of fair value measurements are defined by the FASB generally as follows:
Input LevelDescription of Input
Level 1Observable inputs such as quoted market prices in active markets.
Level 2Inputs other than quoted prices in active markets that are either directly or indirectly observable.
Level 3Unobservable inputs in which little or no market data exists.


The following table presents the carrying amounts and estimated fair values of our long-term debt, excluding finance leases, as well as the input level used to determine the fair values indicated below:
As of December 31,
20202019
Input LevelCarrying AmountFair ValueCarrying AmountFair Value
(Dollars in million)
Liabilities-Long-term debt, excluding finance leases2$10,132 10,340 10,196 10,244 
   As of December 31,
   2019 2018
 Input Level Carrying AmountFair Value Carrying AmountFair Value
   (Dollars in million)
Liabilities-Long-term debt, excluding finance leases2 10,196
10,244
 10,681
10,089


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(13) Income Taxes

On December 22, 2017,The components of the Tax Cuts and Jobs Act (the "Tax Act") was signed into law. The Tax Act reduces the U.S. corporate income tax rate from a maximum of 35% to 21% for all corporations, effective January 1, 2018, and makes certain changes to U.S. taxation of income earned by foreign subsidiaries, capital expenditures, interest expense and various other items.are as follows:

Years Ended December 31,
202020192018
(Dollars in millions)
Income tax expense was as follows:
Federal
Current$12 
Deferred162 186 199 
State and local
Current22 (9)
Deferred42 41 28 
Foreign
Current19 17 30 
Deferred(24)(5)(52)
Total income tax expense$221 255 196 
As a result of the reduction in the U.S. corporate income tax rate from 35% to 21%, we revalued our net deferred tax assets at December 31, 2017 and recognized a provisional $195 million tax expense in our consolidated statement of operations for the successor period ended December 31, 2017. As a result of finalizing our provisional amount recorded in 2017, we recorded an increase to this amount of $92 million in 2018.



 Successor Predecessor
 Year Ended December 31, 2019 Year Ended December 31, 2018 Period Ended December 31, 2017  Period Ended October 31, 2017
 (Dollars in millions)
Income tax expense was as follows:        
Federal        
Current$12
 
 
  
Deferred186
 199
 231
  193
State        
Current4
 (9) 2
  7
Deferred41
 28
 6
  16
Foreign        
Current17
 30
 4
  39
Deferred(5) (52) (9)  13
Total income tax expense$255
 196
 234
  268


Years Ended December 31,
202020192018
(Dollars in millions)
Income tax expense was allocated as follows:
Income tax expense in the consolidated statements of operations:
Attributable to income$221 255 196 
Member's equity:
Tax effect of the change in accumulated other comprehensive loss$43 (49)
 Successor Predecessor
 Year Ended December 31, 2019 Year Ended December 31, 2018 Period Ended December 31, 2017  Period Ended October 31, 2017
 (Dollars in millions)
Income tax expense was allocated as follows:        
Income tax expense in the consolidated statements of operations:        
Attributable to income255
 196
 234
  268
Member's/Stockholders' equity:        
Tax effect of the change in accumulated other comprehensive loss5
 (49) 17
  49




The following is a reconciliation from the statutory federal income tax rate to our effective income tax rate:
Years Ended December 31,
202020192018
(Percentage of pre-tax income)
Statutory federal income tax rate21.0 %21.0 %21.0 %
State income taxes, net of federal income tax benefit5.8 %(1.2)%2.8 %
Goodwill impairment%(26.4)%%
Tax law changes(1.5)%(0.2)%17.2 %
Global intangible low-taxed income%(0.4)%1.8 %
Net foreign income tax0.9 %(0.8)%(4.8)%
Executive compensation limitation%(0.2)%1.2 %
Research and development credits(0.6)%0.1 %(1.3)%
Other, net(0.3)%(0.5)%(1.4)%
Effective income tax rate25.3 %(8.6)%36.5 %
 Successor Predecessor
 Year Ended December 31, 2019 Year Ended December 31, 2018 Period Ended December 31, 2017  Period Ended October 31, 2017
 (Percentage of pre-tax income)
Statutory federal income tax rate21.0 % 21.0 % 35.0 %  35.0 %
State income taxes, net of federal income tax benefit(1.2)% 2.8 % 3.6 %  2.9 %
Goodwill impairment(26.4)%  %  %   %
Tax Reform(0.2)% 17.2 % 210.6 %   %
Global intangible low-taxed income(0.4)% 1.8 %  %   %
CenturyLink acquisition transaction costs %  % 11.3 %   %
Uncertain tax positions % 0.5 % 1.2 %  0.1 %
Base erosion and anti-abuse tax(0.4)%  %  %   %
Net foreign income tax(0.8)% (4.8)% (19.3)%  0.9 %
Executive compensation limitation(0.2)% 1.2 % 5.4 %  0.9 %
Research and development credits0.1 % (1.3)% (0.9)%  (1.2)%
Other, net(0.1)% (1.9)% 4.7 %  0.1 %
Effective income tax rate(8.6)% 36.5 % 251.6 %  38.7 %

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For the year ended December 31, 2020, the effective tax rate is 25.3% compared to (8.6)% and 36.5% for the years ended December 31, 2019 and December 31, 2018, therespectively. The effective tax rate is (8.6)% and 36.5% compared to 251.6% for the successor periodyear ended December 31, 2017 and 38.7% for the predecessor period ended October 31, 2017, respectively.2020 includes a $13 million favorable impact from U.S. tax law changes regarding Global Intangible Low Taxed Income regulations. The effective tax rate for the year ended December 31, 2019 includes a $779 million unfavorable impact of a non-deductible goodwill impairment. The effective tax rate for the year ended December 31, 2018 reflects $92 million of an estimated one-time income tax expense related to income tax law changes under the Tax Act enacted in 2017. The effective tax rate for the successor period ended December 31, 2017 reflects $195 million of an estimated one-time income tax expense related to income tax law changes under the Tax Act enacted in 2017.



The tax effects of temporary differences that gave rise to significant portions of the deferred tax assets and deferred tax liabilities were as follows:
As of December 31,
20202019
(Dollars in millions)
Deferred tax assets
Deferred revenue$277 306 
Net operating loss carry forwards3,503 3,233 
Property, plant and equipment65 58 
Other343 326 
Gross deferred tax assets4,188 3,923 
Less valuation allowance(1,170)(892)
Net deferred tax assets3,018 3,031 
Deferred tax liabilities
Deferred revenue(34)(41)
Property, plant and equipment(1,264)(974)
Intangible assets(1,773)(1,898)
Other(33)(29)
Gross deferred tax liabilities(3,104)(2,942)
Net deferred tax (liabilities) assets$(86)89 
 December 31,
 2019 2018
 (Dollars in millions)
Deferred tax assets   
Deferred revenue$306
 298
Net operating loss carry forwards3,233
 3,494
Property, plant and equipment58
 57
Other326
 309
Gross deferred tax assets3,923
 4,158
Less valuation allowance(892) (931)
Net deferred tax assets3,031
 3,227
Deferred tax liabilities   
Deferred revenue(41) (45)
Property, plant and equipment(974) (853)
Intangible assets(1,898) (1,998)
Other(29) (25)
Gross deferred tax liabilities(2,942) (2,921)
Net deferred tax assets89
 306

Of the $89 million and $306$86 million net deferred tax assets atliabilities as of December 31, 2019 and 2018, respectively, $241 million and $2022020, $247 million is reflected as a long-term liability, in other on our consolidated balance sheets and $330 million and $508$161 million is reflected as a net noncurrent deferred tax asset, at December 31, 2019 and 2018, respectively.

Duringin other, net on our consolidated balance sheets. Of the twelve months ended December 31, 2017, we completed an extensive analysis of our Internal Revenue Code ("IRC") Section 382 limitation that resulted in an increase of the amount of$89 million net operating loss carry forwardsdeferred tax assets as of December 31, 2017 by approximately $1.0 billion2019, $241 million is reflected as a long-term liability, in other on our consolidated balance sheets and $330 million is reflected as a pre-tax basis that was recordednoncurrent deferred tax asset, in purchase accounting. Atother, net on our consolidated balance sheets.

As of December 31, 2019,2020, we had federal NOLs of $12.9 billion before uncertain tax positions of $4.3$4.1 billion, which will expire between 2024 and 2037 if unused, and state NOLs of $9.2 billion. If unused, the NOLs will expire between 2022 and 2037. At$8.3 billion before uncertain tax positions of $618 million. As of December 31, 2019,2020, we had foreign NOLs of $6.0$7.2 billion.

We establish valuation allowances when necessary to reduce the deferred tax assets to amounts we expect to realize. As of December 31, 2019,2020, a valuation allowance of $892 million$1.2 billion was recorded as it is more likely than not that this amount of net operating loss and tax credit carryforwards will not be utilized prior to expiration. Our valuation allowance atas of December 31, 20192020 and 20182019 is primarily related to foreign and state NOL carryforwards.

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A reconciliation of the change in our gross unrecognized tax benefits (excluding both interest and any related federal benefit) from January 1 to December 31 for 20192020 and 20182019 is as follows:

20202019
(Dollars in millions)
Unrecognized tax benefits at beginning of period$952 970 
Tax positions of prior periods netted against deferred tax assets(32)(24)
Increase in tax positions taken in the prior period
Increase in tax positions taken in the current period
Decrease due to settlement/payments(1)
Decrease from the lapse of statute of limitations
Unrecognized tax benefits at end of period$923 952 
 2019 2018
 (Dollars in millions)
Unrecognized tax benefits at beginning of period$970
 21
Tax positions of prior periods netted against deferred tax assets(24) 950
(Decrease) increase in tax positions taken in the prior period1
 (1)
Increase in tax positions taken in the current period5
 3
Decrease due to settlement/payments
 (1)
Decrease from the lapse of statute of limitations
 (2)
Unrecognized tax benefits at end of period952
 970




The total amount (including interest and any related federal benefit) of unrecognized tax benefits that, if recognized, would impact the effective income tax rate was $30$33 million and $23$30 million for the years ended December 31, 20192020 and December 31, 2018,2019, respectively.

Our policy is to reflect interest expense associated with unrecognized tax benefits in income tax expense. We had accrued interest (presented before related tax benefits) of approximately $9 million and $8 million and $6 million atas of December 31, 20192020 and 2018,2019, respectively.

We, or at least one of our affiliates, file income tax returns in the U.S. federal jurisdiction and various states and foreign jurisdictions. With few exceptions, we are no longer subject to U.S. federal, state and local, or non-U.S. income tax examinations by tax authorities for years before 2002. The Internal Revenue Service and state and local taxing authorities reserve the right to audit any period where net operating loss carry forwards are available.

Based on our current assessment of various factors, including (i) the potential outcomes of these ongoing examinations, (ii) the expiration of statute of limitations for specific jurisdictions, (iii) the negotiated settlement of certain disputed issues, and (iv) the administrative practices of applicable taxing jurisdictions, it is reasonably possible that the related unrecognized tax benefits for uncertain tax positions previously taken may decrease by up to $3$2 million within the next 12 months. The actual amount of such decrease, if any, will depend on several future developments and events, many of which are outside our control.

(14) Products and Services RevenueRevenues

We categorizeAt December 31, 2020, we categorized our products, services and revenue among the following five5 categories:
IP and Data Services, which include primarily VPN data networks, Ethernet, IP, video (including our facilities-based video services, CDN services and Vyvx broadcast services) and other ancillary services;
Transport and Infrastructure,which includes private line (including business data services), wavelength, colocation and data center services, including cloud, hosting and application management solutions, professional services, network security services, dark fiber services and other ancillary services;
Voice and Collaboration, which includes primarily TDM voice services, VoIP and other ancillary services;
Other, which includes sublease rental income and IT services and managed services, which may be purchased in conjunction with our other network services; and
Affiliate Services,, which include primarily VPN data networks, Ethernet, IP, video (including our facilities-based video services, CDN services and Vyvx broadcast services) and other ancillary services;
Transport and Infrastructure,which includes private line (including business data services), wavelength, colocation and data center services, including cloud, hosting and application management solutions, professional services, network security services, dark fiber services and other ancillary services;
Voice and Collaboration, which includes primarily TDM voice services, VoIP and other ancillary services;
Other, which includes sublease rental income and information technology services and managed services, which may be purchased in conjunction with our other network services; and
Affiliate services, which includes telecommunication services provided to our affiliates that we also provide to our external customers.
From time to time, we may change the categorization of our products and services.
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Our operating revenue for our products and services consisted of the following categories:
Successor PredecessorYears Ended December 31,
Year Ended December 31, 2019 Year Ended December 31, 2018 Period Ended December 31, 2017  Period Ended October 31, 2017202020192018
(Dollars in millions)(Dollars in millions)
IP and Data Services$3,888
 3,945
 668
  3,284
IP and Data Services$3,587 3,655 3,728 
Transport and Infrastructure2,662
 2,701
 464
  2,272
Transport and Infrastructure2,615 2,544 2,591 
Voice and Collaboration1,443
 1,464
 258
  1,308
Voice and Collaboration1,423 1,385 1,413 
Other revenue12
 3
 1
  6
Affiliate revenue180
 107
 16
  
Total revenue$8,185
 8,220
 1,407
  6,870
OtherOther100 
Affiliate ServicesAffiliate Services208 180 107 
Total operating revenueTotal operating revenue$7,933 7,773 7,839 




We recognize revenue in our consolidated statements of operations for certain USF surcharges and transaction taxes that we bill to our customers. Our consolidated statements of operations also reflect the offsetting expense for the amounts we remit to the government agencies. The USF surcharges are assigned to the products and services categories based on the underlying revenue. We also act as a collection agent for certain other USF and transaction taxes that we are required by government agencies to bill our customers, for which we do not record any revenue or expense because we only act as a pass-through agent.

 Successor Predecessor
 Year Ended December 31, 2019 Year Ended December 31, 2018 Period Ended December 31, 2017  Period Ended October 31, 2017
 (Dollars in millions)
USF surcharges and transaction taxes

$428
 415
 71
  331



The following tables present total assets as of the years ended December 31, 20192020 and December 31, 20182019 as well as operating revenue for the years ended December 31, 2020, 2019 and December 31, 2018 the successor period ended December 31, 2017 and the predecessor period ended October 31, 2017 by geographic region:
Total AssetsTotal Assets
December 31,As of December 31,
2019 201820202019
(Dollars in millions)(Dollars in millions)
North America$24,144
 27,520
North America$23,511 24,144 
Europe, Middle East and Africa2,842
 2,765
Europe, Middle East and Africa3,059 2,842 
Latin America2,112
 2,006
Latin America2,006 2,112 
Total$29,098
 32,291
Total$28,576 29,098 
 Revenue
 Successor Predecessor
 Year Ended December 31, 2019 Year Ended December 31, 2018 Period Ended December 31, 2017  Period Ended October 31, 2017
 (Dollars in millions)
North America$6,719
 6,739
 1,155
  5,651
Europe, Middle East and Africa719
 744
 128
  607
Latin America747
 737
 124
  612
Total$8,185
 8,220
 1,407
  6,870

Revenue
Years Ended December 31,
202020192018
(Dollars in millions)
North America$6,411 6,307 6,358 
Europe, Middle East and Africa785 719 744 
Latin America737 747 737 
Total$7,933 7,773 7,839 

Our operations are integrated into and reported as part of the consolidated segment data of CenturyLink. CenturyLink'sLumen Technologies. Lumen's chief operating decision maker ("CODM") is our CODM, but reviews our financial information on an aggregate basis only in connection with our quarterly and annual reports that we file with the Securities and Exchange Commission. Consequently, we do not provide our discrete financial information to the CODM on a regular basis. As such, we believe we have 1 reportable segment.

A relatively small number of customers account for a significant percentage of our revenue. Our top ten customers accounted for approximately 16%, 16% and 20% of our revenue for the years ended December 31, 2020, 2019 and December 31, 2018, respectively, 19% for the successor period ended December 31, 2017 and 18% for the predecessor period ended October 31, 2017, respectively.


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(15) Affiliate Transactions

We provide telecommunications services to our affiliates telecommunications services that we also provide to external customers.

Whenever possible, costs are directly assigned to our affiliates for the services they use. If costs cannot be directly assigned, they are allocated among all affiliates based upon cost causative measures; or if no cost causative measure is available, these costs are allocated based on a general allocator. These cost allocation methodologies are reasonable. From time to time, we adjust the basis for allocating the costs of a shared service among affiliates. Such changes in allocation methodologies are generally billed prospectively.

We also purchase services from our affiliates including telecommunication services, insurance, flight services and other support services such as legal, regulatory, finance and accounting, tax, human resources and executive support.

Subsequent Event

As of the date of this report, $225 million of distributions were made to our parent in the first quarter of 2020.

(16) Quarterly Financial Data (Unaudited)

 
First
Quarter
 
Second
Quarter
 
Third
Quarter
 
Fourth
Quarter
 Total
 (Dollars in millions)
2019         
Operating revenue$2,046
 2,014
 2,064
 2,061
 8,185
Operating (loss) income(3,393) 272
 309
 285
 (2,527)
Net (loss) income(3,585) 110
 114
 160
 (3,201)

 
First
Quarter
 
Second
Quarter
 
Third
Quarter
 
Fourth
Quarter
 Total
 (Dollars in millions)
2018         
Operating revenue$2,087
 2,052
 2,010
 2,071
 8,220
Operating income261
 196
 227
 284
 968
Net income62
 40
 88
 151
 341


Our ultimate parent company, Lumen Technologies, is currently indebted to us under a revolving credit facility. On October 15, 2020, we agreed to refinance our notes receivable - affiliate due to mature on November 1, 2020 via a revolving credit facility that we extended to Lumen Technologies. The principal amount outstanding under such facility initially bears interest at 4.250% per annum, subject to certain adjustments as set forth in the facility. This principal amount is payable upon demand by us and prepayable by Lumen Technologies at any time, but no later than October 15, 2025, which maturity date may be extended for two additional one-year periods. The facility has covenants, including a maximum total leverage ratio, and is subject to other limitations. During 2020, Lumen Technologies repaid $122 million of the first quarteramount owed to us under our notes receivable - affiliate. As of 2019, we recorded a non-cash, non-tax-deductible goodwill impairment charge of $3.7 billion for goodwill. See Note 3—Goodwill, Customer Relationships and Other Intangible Assets for further details.

In the twelve months ended December 31, 2018, we recognized a $92 million income tax expense related2020, $1.5 billion aggregate principal amount of our loan to the Tax Act.Lumen Technologies was outstanding.


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(17)(16) Commitments, Contingencies and Other Items

We are subject to various claims, legal proceedings and other contingent liabilities, including the matters described below, which individually or in the aggregate could materially affect our financial condition, future results of operations or cash flows. As a matter of course, we are prepared to both litigate these matters to judgment as needed, as well as to evaluate and consider reasonable settlement opportunities.

Irrespective of its merits, litigation may be both lengthy and disruptive to our operations and could cause significant expenditure and diversion of management attention. We review our litigation accrual liabilities on a quarterly basis, but in accordance with applicable accounting guidelines only establish accrual liabilities when losses are deemed probable and reasonably estimable and only revise previously-established accrual liabilities when warranted by changes in circumstances, in each case based on then-available information. As such, as of any given date we could have exposure to losses under proceedings as to which no liability has been accrued or as to which the accrued liability is inadequate. Amounts accrued for our litigation and non-income tax contingencies atas of December 31, 20192020 aggregated to approximately $69$59 million and are included in other current liabilities and other liabilities in our consolidated balance sheet as of such date. The establishment of an accrual does not mean that actual funds have been set aside to satisfy a given contingency. Thus, the resolution of a particular contingency for the amount accrued could have no effect on our results of operations but nonetheless could have an adverse effect on our cash flows.

Peruvian Tax Litigation

In 2005, the Peruvian tax authorities ("SUNAT") issued tax assessments against one1 of our Peruvian subsidiaries asserting $26 million of additional income tax withholding and value-added taxes ("VAT"), penalties and interest for calendar years 2001 and 2002 on the basis that the Peruvian subsidiary incorrectly documented its importations. After taking into account the developments described below, as well as the accrued interest and foreign exchange effects, we believe the total amount of our exposure is $7$2 million at December 31, 2019.2020.

We challenged the assessments via administrative and then judicial review processes. In October 2011, the highest administrative review tribunal (the "Tribunal")Tribunal) decided the central issue underlying the 2002 assessments in SUNAT's favor. We appealed the Tribunal's decision to the first judicial level, which decided the central issue in favor of Level 3. SUNAT and we filed cross-appeals with the court of appeal. In May 2017, the court of appeal issued a decision reversing the first judicial level. In June 2017, we filed an appeal of the decision to the Supreme
75


Court of Justice, the final judicial level. Oral argument was held before the Supreme Court of Justice in October 2018. A decision on this case is pending.

In October 2013, the Tribunal decided the central issue underlying the 2001 assessments in SUNAT’s favor. We appealed that decision to the first judicial level in Peru, which decided the central issue in favor of SUNAT. In June 2017, we filed an appeal with the court of appeal. In November 2017, the court of appeals issued a decision affirming the first judicial level and we filed an appeal of the decision to the Supreme Court of Justice. Oral argument was held before the Supreme Court of Justice in June 2019. A decision on this case is pending.

Brazilian Tax Claims

In December 2004, March 2009, April 2009 and July 2014, theThe São Paulo and Rio de Janeiro state tax authorities have issued tax assessments against one of our Brazilian subsidiaries for the Tax on Distribution of Goods and Services (“ICMS”), mainly with respect to revenue from leasing certain assets (in the case of the December 2004, March 2009 and July 2014 assessments) and revenue from the provision of Internet access services (in the case of the April 2009 and July 2014 assessments), by treating such activities as the provision of communications services, to which the ICMS tax applies. In September 2002, July 2009 and May 2012, the Rio de Janeiro state tax authorities issued tax assessments to the same Brazilian subsidiary on similar issues.



We have filed objections to these assessments in both states, arguing among other things that neither the lease of assets andnor the provision of Internet access are not communication servicesqualifies as "communication services" subject to ICMS. The objections

We have appealed to the September 2002, December 2004 and March 2009 assessments were rejectedrespective state judicial courts the decisions by the respective state administrative courts and we havethat rejected our objections to these assessments. In cases in which state lower courts ruled partially in our favor finding that the lease assets are not subject to ICMS, the State appealed those decisions torulings. In other cases, the judicial courts. In October 2012 and June 2014, we received favorable rulings from the lower court on the December 2004 and March 2009 assessments regarding equipment leasing, but those rulings are subject to appeal by the state. No ruling has been obtained with respect to the September 2002 assessment. The objections to the April and July 2009 and May 2012 assessments are still pending final administrative decisions. The July 2014 assessment was confirmed during the fourth quarter of 2014affirmed at the first administrative level and we have appealed this decision to the second administrative level. Other assessments are still pending state judicial decisions.

We are vigorously contesting all such assessments in both states and in particular, view the assessment of ICMS on revenue from equipment leasing and Internet access to be without merit. TheseWe estimate that these assessments, if upheld, could result in a loss of up$17 million to $37as high as $49 million atas of December 31, 20192020, in excess of the reserved accruals established for these matters.

Qui Tam Action

We were notified in late 2017 of a qui tam action pending against Level 3 Communications, Inc. and others in the United StatesU.S. District Court for the Eastern District of Virginia, captioned United States of America ex rel., Stephen Bishop v. Level 3 Communications, Inc. et al. The original qui tam complaint wasand an amended complaint were filed under seal on November 26, 2013 and an amended complaint was filed under seal on June 16, 2014.2014, respectively. The court unsealed the complaints on October 26, 2017.

The amended complaint alleges that we, principally through two2 former employees, submitted false claims and made false statements to the government in connection with two2 government contracts. The relator seeks damages in this lawsuit of approximately $50 million, subject to trebling, plus statutory penalties, pre-and-post judgment interest, and attorney’s fees. The case is currently stayed.

We are evaluating our defenses to the claims. At this time, we do not believe it is probable we will incur a material loss. If, contrary to our expectations, the plaintiff prevails in this matter and proves damages at or near $50 million, and is successful in having those damages trebled, the outcome could have a material adverse effect on our results of operations in the period in which a liability is recognized and on our cash flows for the period in which any damages are paid.

Several people, including two2 former Level 3 employees, were indicted in the United StatesU.S. District Court for the Eastern District of Virginia on October 3, 2017, and charged with, among other things, accepting kickbacks from a subcontractor, who was also indicted, for work to be performed under a prime government contract. Of the two2 former employees, one1 entered into a plea agreement, and the other is deceased. We are fully cooperating in the government’s investigations in this matter.

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Other Proceedings, Disputes and Contingencies

From time to time, we are involved in other proceedings incidental to our business, including patent infringement allegations, administrativeregulatory hearings of state public utility commissions relating primarily to our rates or services, actions relating to employee claims, various tax issues, environmental law issues, grievance hearings before labor regulatory agencies and miscellaneous third-party tort actions.

We are currently defending several patent infringement lawsuits asserted against us by non-practicing entities, many of which are seeking substantial recoveries. These cases have progressed to various stages and 1 or more may go to trial during 20202021 if they are not otherwise resolved. Where applicable, we are seeking full or partial indemnification from our vendors and suppliers. As with all litigation, we are vigorously defending these actions and, as a matter of course, are prepared to litigate these matters to judgment, as well as to evaluate and consider all reasonable settlement opportunities.

We are subject to various foreign, federal, state and local environmental protection and health and safety laws. From time to time, we are subject to judicial and administrative proceedings brought by various governmental authorities under these laws. Several such proceedings are currently pending, but none individually is reasonably expected to exceed $100,000$300,000 in fines and penalties.



The outcome of these other proceedings described under this heading is not predictable. However, based on current circumstances, we do not believe that the ultimate resolution of these other proceedings, after considering available defenses and any insurance coverage or indemnification rights, will have a material adverse effect on us.

The ultimate outcome of the above-described matters may differ materially from the outcomes anticipated, estimated, projected or implied by us in certain of our statements appearing above in this Note, and proceedings currently viewed as immaterial by us may ultimately materially impact us.

Environmental Contingencies

In connection with largely historical operations, we have responded to or been notified of potential environmental liability at 175 properties. We are engaged in addressing or have litigated environmental liabilities at many of those properties. We could potentially be held liable, jointly, or severally, and without regard to fault, for the costs of investigation and remediation of these sites. The discovery of additional environmental liabilities or changes in existing environmental requirements could have a material adverse effect on our business.

Right-of-Way

AtAs of December 31, 2019,2020, our future rental commitments for right-of-way agreements were as follows:
Right-of-Way
Agreements
(Dollars in millions)
2021$109 
202263 
202362 
202451 
202544 
2026 and thereafter284 
Total future minimum payments$613 
  
Right-of-Way
Agreements
  (Dollars in millions)
2020 $83
2021 58
2022 55
2023 53
2024 44
2025 and thereafter 276
Total future minimum payments(1)
 $569
77



Purchase Commitments

We have several commitments primarily for marketing activities and support services from a variety of vendors to be used in the ordinary course of business totaling $333$335 million atas of December 31, 2019.2020. Of this amount, we expect to purchase $119 million in 2020, $131$120 million in 2021, through 2022, $42$116 million in 2022 through 2023, through 2024 and $41$36 million in 2024 through 2025 and $63 million in 2026 and thereafter. These amounts do not represent our entire anticipated purchases in the future, but represent only those items for which we were contractually committed as of December 31, 2019.2020.


94



(18)(17) Accumulated Other Comprehensive (Loss) IncomeLoss

The table below summarizes changes in accumulated other comprehensive (loss) income recorded on our consolidated balance sheet by component for the years ended December 31, 20182019 and December 31, 2019:2020:
Pension PlansForeign Currency Translation Adjustments and OtherTotal
(Dollars in millions)
Balance at December 31, 2018$(176)(171)
Other comprehensive loss before reclassifications(5)(5)
Amounts reclassified from accumulated other comprehensive loss(3)(3)
Net other comprehensive loss(3)(5)(8)
Balance at December 31, 2019$(181)(179)
Balance at December 31, 2019$(181)(179)
Other comprehensive loss, net of tax(15)(40)(55)
Net other comprehensive loss(15)(40)(55)
Balance at December 31, 2020$(13)(221)(234)
 Pension Plans Foreign Currency Translation Adjustments and Other Total
 (Dollars in millions)
Balance at December 31, 2017 (successor)$
 18
 18
Other comprehensive loss before reclassifications
 (200) (200)
Amounts reclassified from accumulated other comprehensive income5
 
 5
Net current-period other comprehensive income (loss)5
 (200) (195)
Cumulative effect of adoption of ASU 2018-02, Income Statement-Reporting Comprehensive Income: Reclassification of Certain Tax Effects from Accumulated other Comprehensive Income

 6
 6
Balance at December 31, 2018$5
 (176) (171)
      
Balance at December 31, 2018$5
 (176) (171)
Other comprehensive loss before reclassifications
 (5) (5)
Amounts reclassified from accumulated other comprehensive loss(3) 
 (3)
Net current-period other comprehensive loss(3) (5) (8)
Balance at December 31, 2019$2
 (181) (179)


78
(19) Condensed Consolidating Financial Information

Level 3 Financing, Inc., a wholly owned subsidiary, has issued Senior Notes that are unsecured obligations of Level 3 Financing, Inc.; however, they are also fully and unconditionally and jointly and severally guaranteed on an unsecured senior basis by Level 3 Parent, LLC and Level 3 Communications, LLC.

In conjunction with the registration of certain of Level 3 Financing, Inc.'s Senior Notes, the accompanying condensed consolidating financial information has been prepared and presented pursuant to SEC Regulation S-X Rule 3-10 "Financial statements of guarantors and affiliates whose securities collateralize an issue registered or being registered."

The operating activities of the separate legal entities included in our consolidated financial statements are interdependent. The accompanying condensed consolidating financial information presents the statements of comprehensive income (loss), balance sheets and statements of cash flows of each legal entity and, on an aggregate basis, the other non-guarantor subsidiaries based on amounts incurred by such entities, and is not intended to present the operating results of those legal entities on a stand-alone basis. Level 3 Communications, LLC leases equipment and certain facilities from other wholly owned subsidiaries of Level 3 Parent, LLC. These transactions are eliminated in our consolidated results.


95



Condensed Consolidating Statements of Comprehensive Income (Loss)
For the year ended December 31, 2019
 Level 3 Parent, LLC Level 3 Financing, Inc. Level 3 Communications, LLC Other Non-Guarantor Subsidiaries Eliminations Total
 (Dollars in millions)
OPERATING REVENUE           
Operating revenue$
 
 3,912
 4,093
 
 8,005
Operating revenue - affiliates
 
 226
 801
 (847) 180
Total operating revenue
 
 4,138
 4,894
 (847) 8,185
OPERATING EXPENSES           
Cost of services and products (exclusive of depreciation and amortization)
 
 1,987
 1,812
 
 3,799
Selling, general and administrative(50) 5
 1,438
 710
 (845) 1,258
Operating expenses - affiliates
 
 241
 93
 
 334
Depreciation and amortization
 
 652
 961
 
 1,613
Goodwill impairment
 
 1,369
 2,339
 
 3,708
Total operating expenses(50) 5
 5,687
 5,915
 (845) 10,712
OPERATING (LOSS) INCOME50
 (5) (1,549) (1,021) (2) (2,527)
OTHER INCOME (EXPENSE)           
Interest income
 
 7
 2
 
 9
Interest income (expense) - affiliates, net3,888
 658
 (5,829) 1,343
 1
 61
Interest expense(29) (468) 13
 (18) 
 (502)
Equity in net (losses) earnings of subsidiaries(7,109) (7,352) 570
 
 13,891
 
Gain (loss) on modification and extinguishment of debt10
 (5) 
 
 
 5
Other (expense) income, net(8) 
 8
 8
 
 8
Total other income (expense), net(3,248) (7,167) (5,231) 1,335
 13,892
 (419)
INCOME (LOSS) BEFORE INCOME TAX BENEFIT (EXPENSE)(3,198) (7,172) (6,780) 314
 13,890
 (2,946)
Income tax benefit (expense)(3) 63
 30
 (345) 
 (255)
NET INCOME (LOSS)(3,201) (7,109) (6,750) (31) 13,890
 (3,201)
Other comprehensive loss, net of income taxes(8) 
 
 (8) 8
 (8)
COMPREHENSIVE INCOME (LOSS)$(3,209) (7,109) (6,750) (39) 13,898
 (3,209)



96



Condensed Consolidating Statements of Comprehensive Income (Loss)
For the year ended December 31, 2018

 Level 3 Parent, LLC Level 3 Financing, Inc. Level 3 Communications, LLC Other Non-Guarantor Subsidiaries Eliminations Total
 (Dollars in millions)
OPERATING REVENUE          

Operating revenue$
 
 3,884
 4,229
 
 8,113
Operating revenue - affiliates
 
 130
 285
 (308) 107
Total operating revenue
 
 4,014
 4,514
 (308) 8,220
OPERATING EXPENSES           
Cost of services and products (exclusive of depreciation and amortization)
 
 2,209
 1,728
 
 3,937
Selling, general and administrative12
 3
 392
 1,255
 (308) 1,354
Operating expenses - affiliates
 
 176
 81
 
 257
Depreciation and amortization
 
 688
 1,016
 
 1,704
Total operating expenses12
 3
 3,465
 4,080
 (308) 7,252
OPERATING (LOSS) INCOME(12) (3) 549
 434
 
 968
OTHER INCOME (EXPENSE)           
Interest income
 
 3
 1
 
 4
Interest income (expense) - affiliates, net2,430
 1,562
 (3,803) (126) 
 63
Interest expense(33) (457) (3) (16) 
 (509)
Equity in net (losses) earnings of subsidiaries(2,044) (3,257) 254
 
 5,047
 
Other (expense) income, net(9) 
 1
 19
 
 11
Total other income (expense), net344
 (2,152) (3,548) (122) 5,047
 (431)
INCOME (LOSS) BEFORE INCOME TAX BENEFIT (EXPENSE)332
 (2,155) (2,999) 312
 5,047
 537
Income tax benefit (expense)10
 111
 (232) (85) 
 (196)
NET INCOME (LOSS)342
 (2,044) (3,231) 227
 5,047
 341
Other comprehensive loss, net of income taxes(195) 
 
 (195) 195
 (195)
COMPREHENSIVE INCOME (LOSS)$147
 (2,044) (3,231) 32
 5,242
 146



97



Condensed Consolidating Statements of Comprehensive Income (Loss)
For the period ended December 31, 2017 (Successor)

 Level 3 Parent, LLC Level 3 Financing, Inc. Level 3 Communications, LLC Other Non-Guarantor Subsidiaries Eliminations Total
 (Dollars in millions)
OPERATING REVENUE           
Operating revenue$
 
 748
 671
 (28) 1,391
Operating revenue - affiliates
 
 16
 
 
 16
Total operating revenue
 
 764
 671
 (28) 1,407
OPERATING EXPENSES           
Cost of services and products (exclusive of depreciation and amortization)
 
 418
 300
 (28) 690
Selling, general and administrative1
 3
 179
 70
 
 253
Operating expenses - affiliates
 
 24
 
 
 24
Depreciation and amortization
 
 117
 165
 
 282
Total operating expenses1
 3
 738
 535
 (28) 1,249
OPERATING (LOSS) INCOME(1) (3) 26
 136
 
 158
OTHER (EXPENSE) INCOME           
Interest income
 
 1
 
 
 1
Interest income (expense) affiliates, net262
 368
 (578) (41) 
 11
Interest expense(5) (72) 
 (3) 
 (80)
Equity in net (losses) earnings of subsidiaries(827) (15) 71
 
 771
 
Other income1
 
 2
 
 
 3
Total other (expense) income, net(569) 281
 (504) (44) 771
 (65)
(LOSS) INCOME BEFORE INCOME TAX (EXPENSE) BENEFIT(570) 278
 (478) 92
 771
 93
Income tax benefit (expense)429
 (1,105) 433
 9
 
 (234)
NET (LOSS) INCOME(141) (827) (45) 101
 771
 (141)
Other comprehensive income, net of income taxes18
 
 
 18
 (18) 18
COMPREHENSIVE (LOSS) INCOME$(123) (827) (45) 119
 753
 (123)



98



Condensed Consolidating Statements of Comprehensive Income (Loss)
For the period ended October 31, 2017 (Predecessor)

 Level 3 Parent, LLC Level 3 Financing, Inc. Level 3 Communications, LLC Other Non-Guarantor Subsidiaries Eliminations Total
 (Dollars in millions)
OPERATING REVENUE           
Operating revenue$
 
 3,108
 3,891
 (129) 6,870
Total operating revenue
 
 3,108
 3,891
 (129) 6,870
OPERATING EXPENSES           
Cost of services and products (exclusive of depreciation and amortization)
 
 1,942
 1,680
 (129) 3,493
Selling, general and administrative4
 3
 942
 259
 
 1,208
Depreciation and amortization
 
 356
 662
 
 1,018
Total operating expenses4
 3
 3,240
 2,601
 (129) 5,719
OPERATING (LOSS) INCOME(4) (3) (132) 1,290
 
 1,151
OTHER INCOME (EXPENSE)           
Interest income
 
 12
 1
 
 13
Interest income (expense) - affiliates, net1,260
 1,890
 (2,896) (254) 
 
Interest expense(30) (397) (2) (12) 
 (441)
Loss on modification and extinguishment of debt
 (44) 
 
 
 (44)
Equity in net (losses) earnings of subsidiaries(815) (2,138) 692
 
 2,261
 
Other (expense) income, net3
 
 15
 (4) 
 14
Total other income (expense), net418
 (689) (2,179) (269) 2,261
 (458)
INCOME (LOSS) BEFORE INCOME TAX BENEFIT (EXPENSE)414
 (692) (2,311) 1,021
 2,261
 693
Income tax benefit (expense)11
 (123) (2) (154) 
 (268)
NET INCOME (LOSS)425
 (815) (2,313) 867
 2,261
 425
Other comprehensive income, net of income taxes80
 
 
 
 
 80
COMPREHENSIVE INCOME (LOSS)$505
 (815) (2,313) 867
 2,261
 505


99



Condensed Consolidating Balance Sheets
December 31, 2019

 Level 3 Parent, LLC Level 3 Financing, Inc. Level 3 Communications, LLC Other Non-Guarantor Subsidiaries Eliminations Total
 (Dollars in millions)
ASSETS           
CURRENT ASSETS           
Cash and cash equivalents$3
 
 231
 82
 
 316
Restricted cash - current
 
 
 3
 
 3
Accounts receivable
 
 44
 623
 
 667
Advances to affiliates19,302
 24,293
 7,634
 2,830
 (54,059) 
Note receivable - affiliate1,590
 
 
 
 
 1,590
Other1
 
 105
 160
 
 266
Total current assets20,896
 24,293
 8,014
 3,698
 (54,059) 2,842
NET PROPERTY, PLANT AND EQUIPMENT
 
 3,688
 6,248
 
 9,936
GOODWILL AND OTHER ASSETS           
Goodwill
 
 252
 7,163
 
 7,415
Operating lease assets
 
 1,210
 324
 (474) 1,060
Restricted cash12
 
 5
 2
 
 19
Customer relationships, net
 
 3,383
 3,482
 
 6,865
Other intangible assets, net
 
 447
 22
 
 469
Investment in subsidiaries8,432
 10,564
 4,431
 
 (23,427) 
Other, net272
 1,485
 88
 201
 (1,554) 492
Total goodwill and other assets8,716
 12,049
 9,816
 11,194
 (25,455) 16,320
TOTAL ASSETS$29,612
 36,342
 21,518
 21,140
 (79,514) 29,098
            
LIABILITIES AND MEMBER'S EQUITY (DEFICIT)           
CURRENT LIABILITIES           
Current maturities of long-term debt
 
 3
 8
 
 11
Accounts payable
 15
 350
 289
 
 654
Accounts payable - affiliates80
 17
 569
 3
 
 669
Accrued expenses and other liabilities           
Salaries and benefits
 
 192
 48
 
 240
Income and other taxes
 7
 95
 50
 
 152
Current operating lease liabilities
 
 254
 89
 (94) 249
Interest
 81
 1
 3
 
 85
Other1
 1
 22
 53
 
 77
Advance billings and customer deposits
 
 169
 140
 
 309



Due to affiliates
 
 50,865
 3,194
 (54,059) 
Total current liabilities81
 121
 52,520
 3,877
 (54,153) 2,446
LONG-TERM DEBT
 10,196
 15
 145
 
 10,356
DEFERRED REVENUE AND OTHER LIABILITES           
Deferred revenue
 
 1,137
 206
 
 1,343
Deferred tax liability56
 
 739
 1,000
 (1,554) 241
Noncurrent operating lease liabilities
 
 986
 248
 (380) 854
Other1
 
 154
 158
 
 313
Total deferred revenue and other liabilities57
 
 3,016
 1,612
 (1,934) 2,751
COMMITMENTS AND CONTINGENCIES           
MEMBER'S EQUITY (DEFICIT)29,474
 26,025
 (34,033) 15,506
 (23,427) 13,545
TOTAL LIABILITIES AND MEMBER'S EQUITY (DEFICIT)$29,612
 36,342
 21,518
 21,140
 (79,514) 29,098


Condensed Consolidating Balance Sheets
December 31, 2018

 Level 3 Parent, LLC Level 3 Financing, Inc. Level 3 Communications, LLC Other Non-Guarantor Subsidiaries Eliminations Total
 (Dollars in millions)
ASSETS           
CURRENT ASSETS           
Cash and cash equivalents$2
 
 164
 77
 
 243
Restricted cash - current
 
 
 4
 
 4
Accounts receivable
 
 70
 642
 
 712
Advances to affiliates16,852
 23,957
 7,744
 2,707
 (51,260) 
Note receivable - affiliate1,825
 
 
 
 
 1,825
Other1
 3
 97
 133
 
 234
Total current assets18,680
 23,960
 8,075
 3,563
 (51,260) 3,018
NET PROPERTY, PLANT AND EQUIPMENT
 
 3,136
 6,317
 
 9,453
GOODWILL AND OTHER ASSETS          

Goodwill
 
 1,665
 9,454
 
 11,119
Restricted cash15
 
 9
 1
 
 25
Customer relationships, net
 
 3,823
 3,744
 
 7,567
Other intangible assets, net
 
 409
 1
 
 410
Investment in subsidiaries15,541
 17,915
 3,861
 
 (37,317) 
Other, net275
 1,421
 110
 225
 (1,332) 699
Total goodwill and other assets15,831
 19,336
 9,877
 13,425
 (38,649) 19,820
TOTAL ASSETS$34,511
 43,296
 21,088
 23,305
 (89,909) 32,291


           

LIABILITIES AND MEMBER'S EQUITY (DEFICIT)          

CURRENT LIABILITIES           
Current maturities of long-term debt$
 
 1
 5
 
 6
Accounts payable
 
 380
 346
 
 726
Accounts payable - affiliates62
 11
 162
 11
 
 246
Accrued expenses and other liabilities          

Salaries and benefits
 
 189
 44
 
 233
Income and other taxes
 4
 72
 54
 
 130
Interest11
 78
 1
 5
 
 95
Other3
 1
 8
 66
 
 78
Current portion of deferred revenue
 
 168
 142
 
 310
Due to affiliates
 
 45,347
 5,913
 (51,260) 
Total current liabilities76
 94
 46,328
 6,586
 (51,260) 1,824
LONG-TERM DEBT613
 10,068
 7
 150
 
 10,838
DEFERRED REVENUE AND OTHER LIABILITES          

Deferred revenue
 
 971
 210
 
 1,181
Deferred tax liability56
 
 841
 637
 (1,332) 202
Other
 
 197
 172
 
 369
Total deferred revenue and other liabilities56
 
 2,009
 1,019
 (1,332) 1,752
COMMITMENTS AND CONTINGENCIES

 

 

 

 

 


MEMBER'S EQUITY (DEFICIT)33,766
 33,134
 (27,256) 15,550
 (37,317) 17,877
TOTAL LIABILITIES AND MEMBER'S EQUITY (DEFICIT)$34,511
 43,296
 21,088
 23,305
 (89,909) 32,291


102



Condensed Consolidating Statements of Cash Flows
For the year ended December 31, 2019

 Level 3 Parent, LLC Level 3 Financing, Inc. Level 3 Communications, LLC Other Non-Guarantor Subsidiaries Eliminations Total
 (Dollars in millions)
OPERATING ACTIVITIES           
Net cash (used in) provided by operating activities$313
 (151) 1,952
 569
 
 2,683
INVESTING ACTIVITIES           
Capital expenditures
 
 (782) (559) 
 (1,341)
Proceeds from the sale of property, plant and equipment and other assets50
 
 (23) 1
 
 28
Note receivable - affiliate235
 
 
 
 
 235
Net cash provided by (used in) investing activities285
 
 (805) (558) 
 (1,078)
FINANCING ACTIVITIES           
Net proceeds from issuance of long-term debt
 2,479
 
 
 
 2,479
Payments of long-term debt(600) (2,300) 
 (6) 
 (2,906)
Distributions(1,084) 
 
 
 
 (1,084)
Increase (decrease) due to from affiliates, net1,084
 
 (1,084) 
 
 
Other
 (28) 
 
 
 (28)
Net cash used in financing activities(600) 151
 (1,084) (6) 
 (1,539)
Net decrease in cash, cash equivalents and restricted cash and securities(2) 
 63
 5
 
 66
Cash, cash equivalents and restricted cash and securities at beginning of period17
 
 173
 82
 
 272
Cash, cash equivalents and restricted cash and securities at end of period$15
 $
 236
 87
 $
 338



103



Condensed Consolidating Statements of Cash Flows
For the year ended December 31, 2018

 Level 3 Parent, LLC Level 3 Financing, Inc. Level 3 Communications, LLC Other Non-Guarantor Subsidiaries Eliminations Total
 (Dollars in millions)
OPERATING ACTIVITIES           
Net cash (used in) provided by operating activities$(98) 
 2,059
 436
 
 2,397
INVESTING ACTIVITIES           
Capital expenditures
 
 (527) (511) 
 (1,038)
Proceeds from the sale of property, plant and equipment and other assets83
 
 
 51
 
 134
Net cash provided by (used in) investing activities83
 
 (527) (460) 
 (904)
FINANCING ACTIVITIES           
Payments of long-term debt
 
 
 (7) 
 (7)
Distributions(1,545) 
 
 
 
 (1,545)
Increase (decrease) due to from affiliates, net1,545
 
 (1,545) 
 
 
Net cash used in financing activities
 
 (1,545) (7) 
 (1,552)
Net decrease in cash, cash equivalents and restricted cash and securities(15) 
 (13) (31) 
 (59)
Cash, cash equivalents and restricted cash and securities at beginning of period32
 
 186
 113
 
 331
Cash, cash equivalents and restricted cash and securities at end of period$17
 
 173
 82
 
 272



104



Condensed Consolidating Statements of Cash Flows
For the period ended December 31, 2017 (Successor)

 Level 3 Parent, LLC Level 3 Financing, Inc. Level 3 Communications, LLC Other Non-Guarantor Subsidiaries Eliminations Total
 (Dollars in millions)
OPERATING ACTIVITIES           
Net cash (used in) provided by operating activities$(1) 
 172
 137
 
 308
INVESTING ACTIVITIES           
Capital expenditures
 
 (110) (97) 
 (207)
Note receivable - affiliate
 
 (1,825) 
 
 (1,825)
Net cash used in investing activities
 
 (1,935) (97) 
 (2,032)
FINANCING ACTIVITIES           
Payments of long-term debt
 
 
 (1) 
 (1)
Distributions(250) 
 
 
 
 (250)
Increase (decrease) due from/to affiliates, net250
 
 (250) 
 
 
Other
 
 
 (2) 
 (2)
Net cash used in financing activities
 
 (250) (3) 
 (253)
Net increase (decrease) in cash, cash equivalents, and restricted cash and securities(1) 
 (2,013) 37
 
 (1,977)
Cash, cash equivalents and restricted cash and securities at beginning of period33
 
 2,199
 76
 
 2,308
Cash, cash equivalents and restricted cash and securities at end of period$32
 
 186
 113
 
 331


105



Condensed Consolidating Statements of Cash Flows
For the period ended October 31, 2017 (Predecessor)

 Level 3 Parent, LLC Level 3 Financing, Inc. Level 3 Communications, LLC Other Non-Guarantor Subsidiaries Eliminations Total
 (Dollars in millions)
OPERATING ACTIVITIES           
Net cash (used in) provided by operating activities$(61) (401) 1,615
 761
 
 1,914
INVESTING ACTIVITIES           
Capital expenditures
 
 (667) (452) 
 (1,119)
Purchase of marketable securities
 
 (1,127) 
 
 (1,127)
Maturity of marketable securities
 
 1,127
 
 
 1,127
Proceeds from sale of property, plant and equipment and other assets
 
 1
 
 
 1
Net cash used in investing activities
 
 (666) (452) 
 (1,118)
FINANCING ACTIVITIES           
Net proceeds from issuance of long-term debt
 4,569
 
 
 
 4,569
Payments of long-term debt
 (4,911) 1
 (7) 
 (4,917)
Increase (decrease) due from/to affiliates, net57
 743
 (460) (340) 
 
Other
 
 
 3
 
 3
Net cash provided by (used in) financing activities57
 401
 (459) (344) 
 (345)
Net (decrease) increase in cash, cash equivalents, and restricted cash and securities(4) 
 490
 (35) 
 451
Cash, cash equivalents and restricted cash and securities at beginning of period37
 
 1,710
 110
 
 1,857
Cash, cash equivalents and restricted cash and securities at end of period$33
 
 2,200
 75
 
 2,308


106



ITEM 9. CHANGES IN AND DISAGREEMENTS WITH ACCOUNTANTS ON ACCOUNTING AND FINANCIAL DISCLOSURE

None.

ITEM 9A. CONTROLS AND PROCEDURES

Disclosure Controls and Procedures

We maintain disclosure controls and procedures (as defined in Rule 13a-15(e) promulgated under the Securities Exchange Act of 1934 (the “Exchange Act”)) designed to provide reasonable assurance that the information required to be disclosed by the Companyus in the reports that it fileswe file or furnishesfurnish under the Exchange Act is recorded, processed, summarized, and reported within the time periods specified in the SEC’s rules and forms. These include controls and procedures designed to ensure that this information is accumulated and communicated to the Company’sour senior management, including itsour Chief Executive Officer and Chief Financial Officer, as appropriate to allow timely decisions regarding required disclosure. Management, with the participation of our Chief Executive Officer, Jeff K. Storey, and our Executive Vice President and Chief Financial Officer, Indraneel Dev, evaluated the effectiveness of the Company’sour disclosure controls and procedures as of December 31, 2019.2020. Based on this evaluation, the Company’sour Chief Executive Officer and Chief Financial Officer concluded that the Company’sour disclosure controls and procedures were effective, as of December 31, 2019,2020, in providing reasonable assurance that the information required to be disclosed by us in this report was accumulated and communicated in the manner provided above.

Remediation Actions

As previously described in Part II, Item 9A of our Annual Report on Form 10-K for the fiscal year ended December 31, 2018, we (i) had two material weaknesses as of December 31, 2018 and (ii) promptly began implementing remediation plans in early 2019 to address both of those material weaknesses. During the second quarter of 2019, we remediated our material weakness related to the ineffective design and operation of process level internal controls over the fair value measurement of certain assets acquired and liabilities assumed in CenturyLink’s acquisition of us in late 2017. Additionally, during the fourth quarter of 2019, we remediated our material weakness related to the ineffective design and operation of certain process level internal controls over the existence and accuracy of revenue transactions. The measures taken to remediate the material weakness associated with revenue transactions are described in further detail in the “Changes in Internal Control Over Financial Reporting” section immediately below.

Changes in Internal Control Over Financial Reporting

During the quarter ended December 31, 2019, we concluded the design and implementation of new internal controls, and strengthened existing process level internal controls, in response to the material weakness identified in our Annual Report on Form 10-K for the fiscal year ended December 31, 2018 related to the ineffective design and operation of certain process level internal controls over the existence and accuracy of revenue transactions, as described below:

We conducted a risk assessment to identify and assess changes needed to our financial reporting and process level controls related to the existence and accuracy of revenue transactions. Based on the results of that assessment, we designed, documented and implemented new process level internal controls and strengthened existing process level internal controls over the existence and accuracy of revenue transactions for areas in which we deemed there was a reasonable possibility of material misstatement of financial statement items related to revenue transactions.

We expanded the scope of our existing internal controls over revenue transactions to include “upstream” controls in the areas of contract quoting, order entry, provisioning, mediation, rating, and pricing, as well as the underlying applications that support these processes and internal controls.

We strengthened existing internal controls in our billing and revenue reporting processes to reduce the risk of failure in the effectiveness of upstream controls.



We completed an evaluation of the operating effectiveness of our newly-designed or strengthened internal controls over the existence and accuracy of revenue transactions, including an assessment of potential financial and reporting impacts, and concluded the deficiencies of such controls would not result in a reasonable possibility of material misstatement of financial statement items related to revenue transactions.

Based on these activities, management has concluded that these remediation activities have addressed the material weakness related to the existence and accuracy of revenue transactions and believes that the design and operation of these controls address the related risks of material misstatement to revenue and related financial statement line items and disclosures.

Other than the remediation efforts described above, thereThere have been no changes in the Company’sour internal control over financial reporting (as defined in Rules 13a-15(f) and 15d-15(f) of the Exchange Act) that occurred during the fourth quarter of 20192020 that have materially affected, or are reasonably likely to materially affect, the Company’sour internal control over financial reporting.

Inherent Limitations of Internal Controls
The effectiveness of our or any system of disclosure controls and procedures is subject to certain limitations, including the exercise of judgment in designing, implementing and evaluating the controls and procedures, the assumptions used in identifying the likelihood of future events and the inability to eliminate misconduct completely. As a result, there can be no assurance that our disclosure controls and procedures will detect all errors or fraud. By their nature, our or any system of disclosure controls and procedures can provide only reasonable assurance regarding management's control objectives.

Internal Control Over Financial Reporting

Management’s Report on Internal Control over Financial Reporting

Management of the Company is responsible for establishing and maintaining adequate internal control over financial reporting (as defined in Rule 13a-15(f) and 15d-15(f) of the Exchange Act), a process designed to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles in the United States. Under the supervision and with the participation of management, including our principal executive officer and principal financial officer, we conducted an evaluation of the effectiveness of our internal control over financial reporting based on the framework in Internal Control-Integrated Framework (2013) issued by the Committee of Sponsoring Organizations of the Treadway Commission (“COSO”). Based on our evaluation under the framework of COSO, management concluded that our internal control over financial reporting was effective atas of December 31, 2019.2020.

Management’s Report on the Consolidated Financial Statements

Management has prepared and is responsible for the integrity and objectivity of our consolidated financial statements for the year ended December 31, 2019.2020. The consolidated financial statements included in this report have been prepared in accordance with accounting principles generally accepted in the United States and necessarily include amounts determined using our best judgments and estimates.

79


Our consolidated financial statements have been audited by KPMG LLP, an independent registered public accounting firm, who have expressed theiran unqualified opinion with respect to the fairness ofon the consolidated financial statements. Their audit was conducted in accordance with standards of the Public Company Accounting Oversight Board (United States).




ITEM 9B. OTHER INFORMATION

None.

80


Part III

Effective November 1,2017, Level 3 Communications, Inc. became a wholly owned subsidiary of CenturyLink, Inc. As part of the completion of the acquisition, Level 3 Communications, Inc. was merged into an acquisition subsidiary, which survived the merger under the name Level 3 Parent, LLC. Unless the context requires otherwise, references in this report to “Level 3 Communications, Inc.,” "Level 3," “we,” “us,” the “Company” and “our” refer to Level 3 Parent, LLC and its consolidated subsidiaries.

Unless context requires otherwise, references to the period ended October 31, 2017, covers the predecessor period from January 1, 2017 through October 31, 2017, and the period ended December 31, 2017, covers the successor period from November 1, 2017, through December 31, 2017.

ITEM 10. DIRECTORS, EXECUTIVE OFFICERS AND CORPORATE GOVERNANCE

We have omitted this information pursuant to General Instruction I.

ITEM 11. EXECUTIVE COMPENSATION

We have omitted this information pursuant to General Instruction I.

ITEM 12. SECURITY OWNERSHIP OF CERTAIN BENEFICIAL OWNERS AND MANAGEMENT AND RELATED STOCKHOLDER MATTERS

We have omitted this information pursuant to General Instruction I.

ITEM 13. CERTAIN RELATIONSHIPS AND RELATED TRANSACTIONS, AND DIRECTOR INDEPENDENCE

We have omitted this information pursuant to General Instruction I.

ITEM 14. PRINCIPAL ACCOUNTING FEES AND SERVICES
Pre-Approval Policies and Procedures

The Audit Committee of CenturyLink'sLumen's Board of Directors is responsible for the appointment, compensation and oversight of the work of our independent registered public accounting firm. Under the Audit Committee's charter, the Audit Committee pre-approves all audit and permissible non-audit services provided by our independent registered public accounting firm. The approval may be given as part of the Audit Committee's approval of the scope of the engagement of our independent registered public accounting firm or on an individual basis. The pre-approval of non-audit services may be delegated to one or more of the Audit Committee's members, but the decision must be reported to the full Audit Committee. Our independent registered public accounting firm may not be retained to perform the non-audit services specified in Section 10A(g) of the Exchange Act.

Fees Paid to the Independent Registered Public Accounting Firm

Level 3 Parent, LLC first engaged KPMG LLP to be our independent registered public accounting firm in 2002. The aggregate fees billed or allocated to us was $3.3$2.9 million and $3.1$3.3 million for the years ended December 31, 20192020 and 2018,2019, respectively, for professional accounting services, including KPMG's audit of our annual consolidated financial statements.



Audit fees are fees billed for the year shown for professional services performed for the audit of the consolidated financial statements included in our Form 10-K filing for that year, the review of condensed consolidated financial statements included in our Form 10-Q filings made during that year, comfort letters, consents and assistance with and review of documents filed with the SEC. Audit fees for each year shown include amounts that have been billed through the date of this filing and any additional amounts that are expected to be billed thereafter.

The Audit Committee of CenturyLink,Lumen Technologies, Inc. approved in advance all of the services performed by KPMG described above.

81


Part IV

Effective November 1,2017, Level 3 Communications, Inc. became a wholly owned subsidiary of CenturyLink, Inc. As part of the completion of the acquisition, Level 3 Communications, Inc. was merged into an acquisition subsidiary, which survived the merger under the name Level 3 Parent, LLC. Unless the context requires otherwise, references in this report to “Level 3 Communications, Inc.,” "Level 3," “we,” “us,” the “Company” and “our” refer to Level 3 Parent, LLC and its consolidated subsidiaries.

Unless context requires otherwise, references to the period ended October 31, 2017, covers the predecessor period from January 1, 2017 through October 31, 2017, and the period ended December 31, 2017, covers the successor period from November 1, 2017, through December 31, 2017.

ITEM 15. EXHIBITS AND FINANCIAL STATEMENT SCHEDULES

Exhibits identified in parentheses below are on file with the SEC and are incorporated herein by reference. All other exhibits are provided as part of this electronic submission.
3.1

3.2
4.1.1
4.1.2
4.1.3
4.1.4


4.1.5
4.2.1
4.2.2
4.2.3
82


4.2.4
4.2.5
4.3.1
4.3.24.3.2*
4.3.34.3.3*
4.3.4


4.3.5
4.4.1
4.4.2
4.4.3
4.4.4
4.4.5
4.5.1
4.5.2
4.5.3
4.5.4


4.5.5
4.6.1
4.6.2
4.6.3
4.6.4
4.6.5
4.7
4.84.4.1
4.94.4.2*
4.5.1
10.14.5.2*
4.6.1
4.6.2*
4.6.3*
4.7.1
83


4.7.2*
4.7.3*
4.8.1
10.1
10.2
10.3


10.4
10.5
10.6
10.7
10.8
10.9
10.10
10.11
84


10.12
10.13
10.14
10.15
10.16
10.17


10.18
10.19
10.20
10.21
10.22
31.1*
31.2*
32.1*
32.2*
101*The following materials from the Annual Report on Form 10-K of Level 3 Parent, LLC for the year ended December 31, 2019,2020, formatted in Inline XBRL: (i) Consolidated Statements of Operations, (ii) Consolidated Statements of Comprehensive Income (Loss), (iii) Consolidated Balance Sheets, (iv) Consolidated Statements of Cash Flows, (v) Consolidated Statements of Changes in Member's/Stockholders'Member's Equity and (vi) Notes to Consolidated Financial Statements.
85


104*
104*Cover page formatted as Inline XBRL and contained in Exhibit 101.
_______________________________________________________________________________
*

*    Exhibit filed herewith.

115
86



ITEM 16. SUMMARY OF BUSINESS AND FINANCIAL INFORMATION

Not Applicable

87


SIGNATURES

Pursuant to the requirements of Section 13 or 15(d) of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned, thereunto duly authorized, this March 5, 2020

3, 2021.
LEVEL 3 PARENT, LLC
Date: March 3, 2021By: /s/ Eric J. Mortensen
Eric J. Mortensen
Senior Vice President - Controller (Principal Accounting Officer) and Director


Pursuant to the requirements of the Securities Exchange Act of 1934, this report has been signed below by the following persons on behalf of the registrant and in the capacities and on the dates indicated.

SignatureTitleDate
/s/ Jeff K. StoreyChief Executive Officer and President (Principal Executive Officer)March 3, 2021
Jeff K. Storey
SignatureTitleDate
/s/ Jeff K. StoreyChief Executive Officer and President (Principal Executive Officer)March 5, 2020
Jeff K. Storey
/s/ Indraneel DevExecutive Vice President and Chief Financial Officer (Principal Financial Officer)March 5, 20203, 2021
Indraneel Dev
/s/ Stacey W. GoffExecutive Vice President, General Counsel and DirectorMarch 5, 20203, 2021
Stacey W. Goff
/s/ Eric J. MortensenSenior Vice President - Controller (Principal Accounting Officer) and DirectorMarch 5, 20203, 2021
Eric J. Mortensen


11688