UNITED STATES
SECURITIES AND EXCHANGE COMMISSION
Washington, D.C. 20549
FORM 10-K
þ ANNUAL REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934
For the Fiscal Year Ended September 30, 20172019
or
o TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934
For the transition period from to
Commission File No. 0-19424
   
ezcorplogoa85.jpg
EZCORP, INC.
Delaware74-2540145
(State or other jurisdiction of incorporation or organization)(I.R.S. Employer Identification No.)
2500 Bee Cave RoadBldg OneSuite 200 Rollingwood, TexasRollingwoodTX78746
(Address of principal executive offices)(Zip Code)
Registrant’s telephone number, including area code: (512) 512) 314-3400
Securities Registered Pursuant to Section 12(b) of the Act:
Title of Each ClassTrading Symbol(s) Name of Each Exchange on Which Registered
Class A Non-voting Common Stock, $.01 par value per share EZPWThe NASDAQ Stock Market
  (NASDAQ Global Select Market)
Securities Registered Pursuant to Section 12(g) of the Act: None
Indicate by check mark if the registrant is a well-known seasoned issuer, as defined in Rule 405 of the Securities Act. Yes oNoþ
Indicate by check mark if the registrant is not required to file reports pursuant to Section 13 or Section 15(d) of the Act. Yes oNoþ
Indicate by check mark whether the registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days. Yesþ No o
Indicate by check mark whether the registrant has submitted electronically and posted on its corporate Web site, if any, every Interactive Data File required to be submitted and posted pursuant to Rule 405 of Regulation S-T (§ 232.405 of this chapter) during the preceding 12 months (or for such shorter period that the registrant was required to submit and post such files). Yesþ No o
Indicate by check mark if disclosures of delinquent filers pursuant to Item 405 of Regulation S-K (§ 229.405 of this chapter) is not contained herein, and will not be contained, to the best of registrant’s knowledge, in definitive proxy or information statements incorporated by reference in Part III of this Form 10-K or any amendment to this Form 10-K. o
Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, or a smaller reporting company. See definition of “large accelerated filer,” “accelerated filer,” “smaller reporting company” and “emerging growth company” in Rule 12b-2 of the Exchange Act.
Large accelerated fileroAccelerated filerþ
Non-accelerated filero(Do not check if a smaller reporting company)
Smaller reporting companyo
  Emerging growth companyo
If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act. ¨
Indicate by check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the Exchange Act). Yes o No þ
The only class of voting securities of the registrant issued and outstanding is the Class B Voting Common Stock, par value $.01 per share, all of which is owned by a single stockholder. There is no trading market for the Class B Voting Common Stock. The aggregate market value of the Class A Non-Voting Common Stock held by non-affiliates of the registrant was $432$472 million, based on the closing price on the NASDAQ Stock Market on March 31, 2017.2019.
As of November 10, 2017, 51,427,83225, 2019, 52,565,064 shares of the registrant’s Class A Non-Voting Common Stock, par value $.01 per share, and 2,970,171 shares of the registrant’s Class B Voting Common Stock, par value $.01 per share, were outstanding.
Documents incorporated by reference: None
     

EZCORP, INC.
YEAR ENDED SEPTEMBER 30, 20172019
INDEX TO FORM 10-K
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PART I
This report contains forward-looking statements that reflect our future plans, estimates, beliefs and expected performance. Our actual results may differ materially from those currently anticipated and expressed or implied by those forward-looking statements because of a number of risks and uncertainties, including those discussed under “Part I, Item 1A — Risk Factors.” We caution that assumptions, expectations, projections, intentions or beliefs about future events may, and often do, vary from actual results, and the differences can be material. See also “Part II, Item 7 — Management's Discussion and Analysis of Financial Condition and Results of Operations — Cautionary Statement Regarding Risks and Uncertainties That May Affect Future Results.”
Unless otherwise specified, references to the “company,” “we,” “our,” “us” and “EZCORP” refer to EZCORP, Inc. and its consolidated subsidiaries, collectively. References to a “fiscal” year refer to our fiscal year ended September 30 of the specified year. For example, “fiscal 2017”2019” refers to the fiscal year ended September 30, 2017.2019. All currency amounts preceded with “$” are stated in U.S. dollars, except as otherwise indicated.
ITEM 1 — BUSINESS
Overview
EZCORP, Inc. is a Delaware corporation headquartered in Austin, Texas. We are a leading provider of pawn loans in the United States and MexicoLatin America with approximately 5,2006,800 team members.
Our vision is to be the market leader in responsibly and respectfully meeting our customers’ desire for access to cash when they want it. That vision is supported by four key imperatives:
Market Leading Customer Satisfaction;
Exceptional Staff Engagement;
Attractive Shareholder Returns; and
Most Efficient Provider of Cash.Cash; and
Attractive Shareholder Returns.
As of September 30, 2017,2019, we operated a total of 7861,014 locations, consisting of:
513512 United States pawn stores (operating primarily as EZPAWN or Value Pawn & Jewelry);
246357 Mexico pawn stores (operating primarily as Empeño Fácil);
123 pawn stores in Guatemala, El Salvador, Honduras and Peru (operating as GuatePrenda and MaxiEfectivo); and
2722 financial services stores in Canada (operating as CASHMAX).
At our pawn stores, we offer pawn loans, which are non-recourse loans collateralized by tangible personal property, and sell merchandise to customers looking for good value. We are a market leader in growth of pawn loans outstanding. The merchandise we sell consists of second-hand collateral forfeited from our pawn lending activities or purchased from customers. The pawn industry in the U.S. is highly fragmented with up to an estimated 13,000 pawn stores. By store count, we are the second largest pawn store owner and operator in the U.S. On October 6, 2017,and one of the largest in Latin America. During fiscal 2019, we opened 22 de novo stores in Latin America, acquired an additional 112twelve pawn stores located in Guatemala, El Salvador, HondurasMexico and PeruNevada and operated primarily under the trade names GuatePrenda and MaxiEfectivo (“GPMX”), bringingcompleted rollout of our total pawn store count to 871 (513POS2 system across all stores in the U.S. and 358 in Latin America)Mexico through October 2019. We began development of a mobile application providing banking and pawn related services on a differentiated digital customer-centric engagement platform (“Lana,” previously described as “Evergreen”). We believe this platform will allow us to leverage our existing store and pawn customer base footprint to expand customer acquisition and retention and enable rapid deployment of new products.
In addition to our core pawn business in the U.S. and Latin America, we operate CASHMAX financial services locations in Canada andCanada. We also own approximately 32%34.75% of Cash Converters International Limited (“Cash Converters International”), baseda publicly traded company (ASX: CCV) headquartered in Perth, Western Australia. Cash Converters International and its controlled companies comprise a diverse group generating revenues from franchising, store operations, personal finance and vehicle finance, with operations in Australia which franchises and operatesthe United Kingdom, a worldwide network of nearly 700 locations that provide financial services25% equity interest in Cash Converters New Zealand and also buy and sell second-hand goods.
During fiscal 2016, we disposed of our 94%-owned subsidiary, Prestaciones Finmart, S.A.P.I. de C.V., SOFOM, E.N.R. ("Grupo Finmart"), and recast all results of its operations as discontinued operations. During fiscal 2015, we announced and implemented a plan to exit our U.S. Financial Services business (“USFS”), ceasing all payday, installment and auto title lendingfranchise presence in a 15 other countries around the U.S and recast all results of USFS’s operations as discontinued operations. For additional information about our discontinued operations, see Note 16 of Notes to Consolidated Financial Statements included in “Part II, Item 8 — Financial Statements and Supplementary Data.”world.

The company remainsWe remain focused on growing our balance of pawn loans outstanding (“PLO”) and generatingthe resulting higher pawn service charges (“PSC”). The following charts present sources of net revenues, including PSC, merchandise sales gross profit (“Merchandise sales GP”), PSC and jewelry scrapping gross profit (“Jewelry scrapping GP”):
chart-5c8ca3144ceb5f5b897.jpgchart-493326ec059b5408b1e.jpg
chart-45c498938b3b5667a85.jpg

Segment and Geographic Information
Our business consists of the following three reportable segments: “U.S. Pawn,” which includes
“U.S. Pawn” — Includes our EZPAWN, Value Pawn & Jewelry and other branded pawn operations in the United States; “Mexico Pawn,” which includes
“Latin America Pawn” — Includes our Empeño Fácil and other branded pawn operations in Mexico;Mexico, as well as our GuatePrenda and “Other International,” whichMaxiEfectivo pawn operations in Guatemala, El Salvador, Honduras and Peru; and
“Other International” — Includes primarily includes our CASHMAX financial services operations in Canada and our equity interest in the net income of Cash Converters International.
The following tables presenttable presents store data by segments included in our continuing operations:
U.S. Pawn Mexico Pawn Other International Consolidated FranchisesU.S. Pawn Latin America Pawn Other International Consolidated
                
As of September 30, 2014504
 261
 39
 804
 5
New locations opened5
 3
 
 8
 
Locations acquired25
 
 
 25
 
Locations sold, combined or closed(12) (27) (12) (51) (4)
As of September 30, 2015522
 237
 27
 786
 1
New locations opened
 3
 
 3
 
Locations acquired6
 
 
 6
 
Locations sold, combined or closed(8) (1) 
 (9) (1)
As of September 30, 2016520
 239
 27
 786
 
520
 239
 27
 786
New locations opened
 10
 
 10
 

 10
 
 10
Locations acquired2
 
 
 2
 
2
 
 
 2
Locations sold, combined or closed(9) (3) 
 (12) 
(9) (3) 
 (12)
As of September 30, 2017513
 246
 27
 786
 
513
 246
 27
 786
New locations opened
 12
 
 12
Locations acquired
 196
 
 196
Locations sold, combined or closed(5) (1) 
 (6)
As of September 30, 2018508
 453
 27
 988
New locations opened
 22
 
 22
Locations acquired7
 5
 
 12
Locations sold, combined or closed(3) 
 (5) (8)
As of September 30, 2019512
 480
 22
 1,014
For additional information about our segments and geographic areas, see Note 15 of Notes to Consolidated Financial Statements included in “Part II, Item 8 — Financial Statements and Supplementary Data.”
Pawn Activities
At our pawn stores, we offer pawn loans, which are typically small, non-recourse loans collateralized by tangible personal property. As of September 30, 2017,2019, we had a closing pawn loan principal balance of $169.2$199.1 million, from which we earn pawn service charges. In fiscal 2017,2019, pawn service charges accounted for approximately 37%39% of our total revenues and 63%65% of our net revenues.
While allowable pawn service charges vary by state and loan size, our U.S. pawn loans primarily earn 13% to 25% per month as permitted by applicable law, excluding forfeitures. The total U.S. pawn loan term generally ranges between 30 and 90 days. Individual loans vary depending on the valuation of each item pawned, but our U.S. pawn loans made typically average approximatelybetween $100 toand $120.
In Mexico, pawn loans earn 15% to 21% per month as permitted by applicable law, excluding forfeitures. The Mexico pawn loan primary term is 30 days. Individual loans are made in Mexican pesos and vary depending on the valuation of each item pawned, but our Mexico pawn loans typically average approximately 1,000 to 1,200between 1,100 and 1,300 Mexican pesos, or approximately $50 to $60 on average using the average exchange rate for fiscal 2017.2019.
In Guatemala, El Salvador, Honduras and Peru, pawn loans earn 12% to 18% per month as permitted by applicable law, excluding forfeitures. The pawn loan primary term in these countries is 30 days. Individual loans are made in the local currency of the country and vary depending on the valuation of each item pawned, but our pawn loans in these countries typically average between $100 and $120 using the average exchange rates for fiscal 2019. The average loan amounts tend to be higher in these countries than in Mexico due to the higher concentration of jewelry loans in these countries.

Collateral for our pawn loans consists of tangible personal property, generally jewelry, consumer electronics, power tools, sporting goods and musical instruments, taking into account the estimated resale value of the collateral and the perceived probability of the loan’s redemption.instruments. We generally lend from 40% to 70% of the collateral’s estimated resale value depending on ana subjective evaluation of thesea variety of factors, including the estimated probability of the loan’s redemption, and we may additionally offer to purchase the product outright. We consider general merchandise more susceptible to obsolescence while jewelry generally retains commodity value.
If a customer chooses not to repay, renew or extend a pawn loan, the collateral is forfeited and becomes inventory available for sale. We do not record loan losses or charge-offs of pawn loans because the principal amount of an unpaid loan becomes the inventory carrying cost of the forfeited collateral. If the subsequent sale of the forfeited collateral is less than the loan value, this is reflected in gross margin.

The redemption rate represents the percentage of loans made that are repaid, renewed or extended, including loans that may extend multiple times in a given time period. The following table presents our pawn loan redemption rates by segment:
 Fiscal Year Ended September 30,
 2017 2016 2015
      
U.S. Pawn loan redemption rate*84% 84% 84%
Mexico Pawn loan redemption rate*78% 78% 77%
*Our pawn loan redemption rate represents the percentage of loans made that are repaid, renewed or extended at a point in time as opposed to the life of the loan.
  Fiscal Year Ended September 30,
 Redemption Rate 2019 2018 2017
       
U.S. Pawn 84% 84% 84%
Empeño Fácil 78% 79% 78%
Our ability to offer quality second-hand goods at prices significantly lower than original retail prices attracts value-conscious customers. The gross profit on sales of inventory depends primarily on our assessment of the loan or purchase value at the time the property is either accepted as loan collateral or purchased. As our inventory and sales involve gold and jewelry, our results can be heavily influenced by the market price of gold.
Customers in the United States and the majority of our Latin America stores may purchase a product protection plan that allows them to exchange certain general merchandise (non-jewelry) sold through our retail pawn operations within six months of purchase. We also offer a jewelry VIP package, which guarantees customers a minimum future pawn loan amount on the item sold, allows them full credit if they trade in the item to purchase a more expensive piece of jewelry, and provides minor repair service on the item sold. Customers may also purchase an item on layaway by paying a minimum layaway deposit of typically 10% of the item’s sale price.price, in addition to an upfront fee. We hold the itemitems on layaway for a 90 to 180-day period, during which the customer is required to pay the balance of the sales price.price through a series of installment payments. If a payment is missed, we hold the item for a maximum of 30 days, after which it is returned to active inventory for sale.
OtherCASHMAX Financial Services
We also operate 2722 financial services stores in Canada under the CASHMAX brand, allbrand. All of the stores are located in the Ontario province.province, in and around Toronto. These small footprint locations currently offerhave historically offered primarily short-term, single-payment loans with due dates corresponding to the customer’s next payday (known as “payday loans”). In response to regulatory changes effective January 1, 2018, which reduced the economic returns of the payday lending model, we introduced installment loan services. We expectproducts to offermeet the broader needs of our customers. In addition to payday loans, all CASHMAX stores are now offering installment loans in these stores beginning inwith terms ranging from six to 18 months and average yields of 47% per annum. In November 2018, we entered into a financing arrangement with a third-party lender to provide up to CAD $25 million to fund originations of installment loans through November 2019. As of September 30, 2019, our obligation under the second quarter of fiscal 2018.financing facility was CAD $0.8 million (USD $0.6 million).
Operations
Our pawn operations are designed to provide the optimum level of support to the store team,teams, supplying coaching, mentoring and problem solving to identify opportunities to better serve our customers and position us to be the leader in customer service and satisfaction.
Our risk management structure comprisesconsists of asset protection and compliance departments, which monitor the inventory system, lending practices, regulatory compliance and compliance with our policies and procedures. We perform full physical audits of active inventory at each store at least annually.annually, and more often in higher risk stores or those recently experiencing higher shrinkage. Inventory counts are completed daily for jewelry and firearms, and targeted high riskother inventory categories more susceptible to theft are cycle counted multiple times annually. We record shrink adjustments for known losses at the conclusion of each inventory count,count; as estimates during interim periods and as discovered during cycle counts.
Our success is dependent upon our team members’ ability to provide prompt and courteous customer service and to execute our operating procedures and standards. To achieve our long-range people goals, we offer management and technical skills training

utilizing computer-based training modules that can be accessed at the store and district levels. It is mandatory that all field and corporate team members complete specific compliance training annually. We offer formalized management development training to specific executives to enhance their management capabilities and effectiveness and to enhance their career progression. We maintain a group of field trainers who travel to stores to provide hands-on training in high skill areas, such as jewelry evaluation, firearms handling and information technology. Generally, we expect that store team members, including managers, will meet certain competency criteria prior to hire or promotion and participate in on-going training classes and formal instructional programs. Our store level and management training programs are designed to develop and advance our employeesteam members and provides training for the efficient integration of experienced managers and team members from outside the company.
Growth and Expansion
We plan to expand the number of locations we operate through opening new (“de novo”) locations and through acquisitions. We believe there are growth opportunities with de novo stores in Latin America and pawn store acquisitions in both Latin America and in the U.S.United States and potential new markets. Our ability to add new stores is dependent on several variables, such as projected achievement of internal investment hurdles, the availability of acceptable sites or acquisition candidates, the alignment of acquirer/seller price expectations, the regulatory environment, local zoning ordinances, access to capital and availability of qualified personnelpersonnel.
During fiscal 2019, we grew our store count and projected financial results meeting our investment hurdles. As previously discussed, on Octoberbegan development of new products as follows:
We opened 22 de novo stores in Latin America (12 in Mexico, 6 2017in Guatemala, 3 in Honduras and 1 in Peru).
In December 2018, we acquired 112five pawn stores located in Guatemala, El Salvador, HondurasMexico.
In June 2019, we acquired seven pawn stores operating under the name "Metro Pawn" in Nevada, entering the Reno market and Peru.expanding our presence in the Las Vegas metropolitan area.

We began development of a mobile application providing banking and pawn related services on a differentiated digital customer-centric engagement platform (“Lana”). This platform will allow us to leverage our existing store and pawn customer base footprint to expand customer acquisition and retention and enable rapid deployment of new products.
In October 2019, we completed rollout of our POS2 system (upgraded point of sale system which will allow us to make better pricing decisions and drive higher returns on earning assets) across all stores in the U.S. and Mexico.
We now own a total of 480 stores in Latin America, representing 48% of our total pawn stores. In fiscal 2019, these stores represented 21% of our consolidated net revenues as the average scale of Latin America pawn stores is smaller than in the United States. We see opportunity for further expansion in Latin America through both acquisitions and de novo openings.
For further information about our acquisitions, see Note 2 of Notes to Consolidated Financial Statements included in “Part II, Item 8 — Financial Statements and Supplementary Data.”
Ongoing Enhancements in Store Profitability
In addition to growth and expansion through de novo stores and acquisitions, we review on an ongoing basis the profitability opportunities of our existing stores. We believe our employee training programs, proprietary IT systems and processes provide a platform for future expansion of existing store profitability. We commenced rollout of our upgraded point of sale system in the second quarter of fiscal 2017 in addition to a store refreshment program in the third quarter of fiscal 2017. The upgraded point of sale system will deliver improved customer experience and increased productivity, leveraging the use of IT systems to make better lending decisions and improving new employee learning curves and onboarding of new store employees. Additionally, we continue to invest in analytics of customer behavior and product data to further drive profitability.
Seasonality and Quarterly Results
Historically, pawn service charges are highest in our fourth fiscal quarter (July through September) due to a higher average loan balance during the summer lending season. Loan balances are generally lowerseason in the United States and lowest in our secondthird fiscal quarter (January(April through March).June) following the tax refund season in the United States. Merchandise sales are highest in our first and second fiscal quarters (October through March) due to the holiday season, jewelry sales in the United States surrounding Valentine’s Day and the availability of tax refunds in the United States. Most of our Latin America customers receive additional compensation from their employers in December, and many also receive additional compensation in June or July, applying downward pressure on loan balances and fueling some merchandise sales in those periods. As a net effect of these and other factors and excluding discrete charges, our earningsconsolidated profit before tax is generally arehighest in our first fiscal quarter (October through December) and lowest duringin our third fiscal quarter (April through June).
Competition
We encounter significant competition in connection with all of our activities. These competitive conditions may have an impact on our revenues, profitability and ability to expand. We compete with other pawn stores, credit service organizations, banks, credit unions and other financial institutions, such as consumer finance companies. We believe that the primary elements of competition are the quality of customer service and relationship management, including understanding our customers’ needs better than anyone else, convenience, store location and a customer friendly environment. In addition, we believe the ability to compete effectively will be based increasingly on strong general management, regional focus, automated management information systems, access to capital and superior customer service.

Our competitors for merchandise sales include numerous retail and wholesale stores such as jewelry stores, discount retail stores, consumer electronics stores, other pawn stores, other resale stores, electronic commerce retailers and auction sites. Competitive factors in our retail operations include the ability to provide the customer with a variety of merchandise at an exceptional value coupled with exceptional customer service and convenient locations.
The pawn industry in the United States is large and highly fragmented. The industry consists of pawn stores owned primarily by independent operators who own one to three locations, and the industry is relatively mature. We are the second largest of two public operatorsoperator of pawn stores in the United States.
The pawn industry in Latin America is also fragmented, but less so than in the United States. The industry consists of pawn stores owned by independent operators and chains, including some not-for-profit organizations. We are the second largest for-profit operator in Mexico. The pawn industry, particularly full-line stores offering general merchandise and jewelry loans and resale, remains in an expansion stage in Latin America.
Trademarks and Trade Names
We operate our U.S. pawn stores principally under the names “EZPAWN” or “Value Pawn” andPawn & Jewelry,” our Mexico pawn stores principally under the Mexiconame “EMPEÑO FÁCIL,” our Guatemala pawn stores under the name “EMPEÑO FÁCIL.“GuatePrenda,” and our El Salvador, Honduras and Peru pawn stores under the name “MaxiEfectivo.” Our financial services stores in Canada operate under the name “CASHMAX.” We have registered with the United States Patent and Trademark Office the names EZPAWN and EZCORP, among others. In Mexico, we have registered with the Instituto Mexicano de la Propiedad Industrial the names “EMPEÑO FÁCIL,” “Bazareño,” “Presta Dinero” and “Montepio San Patricio.” We hold a trademark in Mexico forhave registered the name “EMPEÑO FÁCIL.” On October 6, 2017, we acquired 112 pawn stores located“GuatePrenda” in Guatemala and the name “MaxiEfectivo” in Guatemala, El Salvador, Honduras and Peru. These entities operate under the registered trade names “GuatePrenda” in Guatemala and “MaxiEfectivo” in El Salvador, Honduras and Peru.

Regulation
Compliance with federal, state and local laws and regulations is an integral part of how we manage our business, and we conduct our business in material compliance with all of these rules. The following is a general description of significant regulations affecting our business. For a geographic breakdown of our operating locations, see “Part I, Item 2 — Properties.”
U.S. Regulations
Pawn Regulations — Our pawn stores are regulated by the states in which they are located and, in some cases, by individual municipalities or other local authorities. The applicable statutes, ordinances and regulations vary from location to location and typically impose licensing requirements for pawn stores or individual pawn store employees.team members. Licensing requirements typically relate to financial responsibility and character and may establish restrictions on where pawn stores can operate. Additional rules regulate various aspects of the day-to-day pawn operations including the pawn service charges that a pawn store may charge, the maximum amount of a pawn loan, the minimum or maximum term of a pawn loan, the content and format of the pawn ticket, and the length of time after a loan default that a pawn store must hold a pawned item before it can be offered for sale. Failure to observe applicable regulations could result in a revocation or suspension of pawn licenses, the imposition of fines or requirements to refund service charges and fees, and other civil or criminal penalties. We must also comply with various federal requirements regarding the disclosure of the annual percentage rate, finance charge, amount financed, total of payments and payment schedule related to each pawn loan transaction. Additional federal regulations applicable to our pawn lending business are described in “Other Regulations” below.
The majority of our pawn stores, voluntarily or pursuant to applicable laws, provide periodic (generally daily) reports to local law enforcement agencies. These reports provide local law enforcement with information about the items received from customers (whether through pawn or purchase), including a detailed description of the goods involved and the name and address of the customer. If we accept as collateral or purchase merchandise from a customer and it is determined that our customer was not the rightful owner, the merchandise is subject to recovery by the rightful owner and those losses are included in our shrinkage. Historically, we have not experienced a material number of claims of this nature.
Some of our pawn stores in the U.S. handle firearms and each of those stores maintains a federal firearms license as required by federal law. The federal Gun Control Act of 1968 and regulations issued by the Bureau of Alcohol, Tobacco, and Firearms also require each pawn store dealing in firearms to maintain a permanent written record of all receipts and dispositions of firearms. In addition, we must comply with the Brady Handgun Violence Prevention Act, which requires us to conduct a background check before releasing, selling or otherwise disposing of firearms.

Other Regulations — Our pawn lending activities are subject to other state and federal statutes and regulations, including the following:
We are subject to the federal Gramm-Leach-Bliley Act and its underlying regulations, as well as various state laws and regulations relating to privacy and data security. Under these regulations, we are required to disclose to our customers our policies and practices relating to the protection and sharing of customers’ nonpublic personal information. These regulations also require us to ensure that our systems are designed to protect the confidentiality of customers’ nonpublic personal information, and many of these regulations dictate certain actions that we must take to notify customers if their personal information is disclosed in an unauthorized manner. We are subject to the Fair Credit Reporting Act which was enacted, in part, to address privacy concerns associated with the sharing of consumers’ financial information and credit history contained in consumer credit reports and limits our ability to share certain consumer report information. We are subject to the Federal Fair and Accurate Credit Transactions Act, which amended the Fair Credit Reporting Act, and requires us to adopt written guidance and procedures for detecting, preventing and mitigating identity theft, and to adopt various policies and procedures (including employeeteam member training) that address and aid in detecting and responding to suspicious activity or identify theft “red flags.”
Under the USA PATRIOT Act, we must maintain an anti-money laundering compliance program that includes the development of internal policies, procedures and controls; the designation of a compliance officer; an ongoing employeeteam member training program; and an independent audit function to test the program.
We are subject to the Bank Secrecy Act and its underlying regulations, which require us to report and maintain records of certain high-dollar transactions. In addition, federal laws and regulations prohibit us from doing business with terrorists and require us to report certain suspicious transactions to the Financial Crimes Enforcement Network of the Treasury Department (“FinCen”). Generally, a transaction is considered to be suspicious if we know, suspect or have reason to suspect that the transaction (a) involves funds derived from illegal activity or is intended to hide or disguise such funds, (b) is designed to evade the requirements of the Bank Secrecy Act or (c) appears to serve no legitimate business or lawful purpose.

The Foreign Corrupt Practices Act ("FCPA") was enacted for the purpose of making it unlawful for certain classes of persons and entities to make payments to foreign government officials to assist in obtaining or retaining business. Specifically, the anti-bribery provisions of the FCPA prohibit the willful use of mail or any means of instrumentality of interstate commerce corruptly in furtherance of any offer, payment, promise to pay, or authorization of the payment of money or anything of value to any person, while knowing that all or a portion of such money or thing of value will be offered, given or promised, directly or indirectly, to a foreign official to influence the foreign official in his or her official capacity, induce the foreign official to do or omit to do an act in violation of his or her lawful duty, or to secure any improper advantage in order to assist in obtaining or retaining business for or with, or directing business to, any person.
Effective October 2016, Department of Defense regulations promulgated under the Military Lending Act (the “MLA”), formerly applicable to payday loans and auto title loans, were expanded to include various additional forms of consumer credit, including pawn loans. The MLA regulations limit the annual percentage rate charged on consumer loans made to active military personnel or their dependents to 36%.
Under certain circumstances, the federal Consumer Financial Protection Bureau (“CFPB”) may be able to exercise regulatory authority over the U.S. pawn industry through its rule making authority. To date, the CFPB has not taken any steps to exercise such authority or indicated any intention to do so.
Mexico Regulations
Pawn Regulations — Federal law in Mexico provides for administrative regulation of the pawnshop industry by Procuraduría Federal del Consumidor (PROFECO), Mexico’s primary federal consumer protection agency. PROFECO regulates the form and terms of pawn loan contracts (but not interest or service charge rates) and defines certain operating standards and procedures for pawnshops, including retail operations, and establishes registration, disclosure, bonding and reporting requirements. There are significant fines and sanctions, including operating suspensions, for failure to comply with PROFECO’s rules and regulations.
PROFECO requires that we report certain transactions (or series of transactions) that exceed certain monetary limits. Anti-money laundering regulations restrict the use of cash in certain transactions. Relevant aspects of the law specifically affecting the pawn industry include monthly reporting on “vulnerable activities,” which includes certain high-value pawn and precious metal transactions.

The Federal Personal Information Protection Law requires us to protect our customers’ personal information. Specifically, the law requires us to inform customers if we share customer personal information with third parties and to post (both online and in-store) our privacy policy.
Our pawn business in Mexico is also subject to regulation at the state and local level through state laws and local zoning and permitting ordinances. For example, some states require permits for pawn stores to operate, certification of employeesteam members as trained in the valuation of merchandise, and strict customer identification controls. State and local agencies often have authority to suspend store operations pending resolution of actual or alleged regulatory, licensing and permitting issues.
Other Regulations — Our pawn business in Mexico is subject to the General Law of Administrative Responsibility (“GLAR”), effective July 2017. GLAR establishes administrative penalties for improper payments to government officials, influence peddling (including the hiring of public officials and the use of undue influence) and other corrupt acts in public procurement processes.
We are also subject to The Federal Law for the Prevention and Identification of Transactions with Funds Fromfrom Illegal Sources, which requires reporting of certain transactions exceeding certain monetary limits, maintenance of customer identification records and controls, and reporting of all non-Mexican customer transactions. This law affects all industries in Mexico and is intended to detect commercial activities arising from illicit or ill-gotten means through bilateral cooperation between Mexico’s Ministry of Finance and Public Credit and Mexico’s Attorney General’s Office. The law also restricts the use of cash in certain transactions associated with high-value assets and limits, and to the extent possible, money laundering activities protected by the anonymity that such cash transactions provide. Relevant aspects of the law specifically affecting the pawn industry include monthly reporting on “vulnerable activities,” which include pawn transactions exceeding 103,000135,606 Mexican pesos and retail transactions of precious metals exceeding 52,000135,606 Mexican pesos. Retail transactions of precious metals exceeding 207,000271,213 Mexican pesos are prohibited. There are significant fines and sanctions for failure to comply with these rules.
In addition to the above, our pawn business in Mexico is subject to various general business regulations in the areas of tax compliance, customs, consumer protections, money laundering, civil protection regulations, municipal regulations, trade code (federal), public safety and employment matters, among others, by various federal, state and local governmental agencies.

Other Latin American Regulations
Similar to Mexico, certain federal, state and localLocal governmental entities in Guatemala, El Salvador, Honduras and Peru also regulate pawnlending and retail businesses. Certain federal laws and local zoning and permitting ordinances require basic commercial business licenses and signage permits. Operating in these countries also subjects us to other types of regulations, including regulations related to financial reporting, data protection and privacy, tax compliance, labor and employment practices, real estate transactions, anti-money laundering, commercial and electronic banking restrictions, credit card transactions, usury law, consumer protection, marketing, advertising and other general business activities. As the scope of our international operations increases, we may face additional administrative and regulatory costs in managing our business. In addition, unexpected changes arbitrary or adverse court decisions,in laws and regulations, administrative interpretations of federal or local requirements or legislation, or public remarks by elected officials could negatively affect our operations and profitability.
Available Information
We maintain an Internet website at www.ezcorp.com. All of our reports filed with the Securities and Exchange Commission (the “SEC”), including annual reports on Form 10-K, quarterly reports on Form 10-Q, current reports on Form 8-K and Section 16 filings are accessible, free of charge, through the Investor Relations section of our website as soon as reasonably practicable after electronic filing. The public may read and copy any materials that we file with the SEC at the SEC’s Public Reference Room at 100 F Street, NE, Room 1580, Washington, D.C. 20549. You may obtain information on the operation of the Public Reference Room by calling the SEC at 1-800-SEC-0330. The SEC maintains an Internet site that contains reports, proxy and information statements and other information regarding issuers that file electronically with the SEC at www.sec.gov. Information on our website is not incorporated by reference into this report.
ITEM 1A — RISK FACTORS
There are many risks and uncertainties that may affect our operations, performance, development and results. Many of these risks are beyond our control. The following is a description of the important risk factors that may affect our business. If any of these risks were to actually occur, our business, financial condition or results of operations could be materially adversely affected. Additional risks and uncertainties not currently known to us or that we currently consider to be immaterial may also materially adversely affect our business, financial condition or results of operations.

We have identified a material weakness in our internal control over financial reporting that, if not effectively remediated, could result in material misstatements in our financial statements.
As described in "Part II, Item 9A — Controls and Procedures," we identified and evaluated certain deficiencies in our IT general controls in the second quarter of fiscal 2019, and have concluded that those deficiencies, collectively, represent a material weakness in our internal control over financial reporting. A material weakness is a deficiency, or a combination of deficiencies, in internal control over financial reporting, such that there is a reasonable possibility that a material misstatement of our annual or interim financial statements will not be prevented or detected on a timely basis. As a result of this material weakness, management has concluded that our disclosure controls and procedures were not effective as of September 30, 2019.
As described in "Part II, Item 9A - Controls and Procedures," management believes it is taking the appropriate steps to remediate the underlying ITGC deficiencies, including allowing the controls to operate for a time period to produce sufficient testing sample sizes. If our remediation efforts are insufficient, our consolidated financial statements may contain material misstatements and we could be required to restate our financial results, which could materially and adversely affect our business, results of operations and financial condition, restrict our ability to access the capital markets, require us to expend significant resources to correct the deficiencies, subject us to fines, penalties or judgments, harm our reputation or otherwise cause a decline in investor confidence and the market value of our publicly traded Class A Non-Voting Common Stock (“Class A Common Stock”).
Changes in, or failure to comply with, laws and regulations affecting our products and services could have a material adverse effect on our operations and financial performance.
Our products and services are subject to regulation under various laws and regulations in each country and jurisdiction in which we operate (see “Part I, Item 1 — Business — Regulation”), and adverse legislation or regulations could be adopted in any such country or jurisdiction. If such legislation or regulation is adopted in any particular jurisdiction, we generally evaluate our business in the context of the new rules and determine whether we can continue to operate in that jurisdiction with new or modified products or whether it is feasible to enhance our business with additional product offerings. In any case, if we are unable to continue to operate profitably under the new rules, we may decide to close or consolidate stores, resulting in decreased revenues, earnings and assets. Further, our failure to comply with applicable laws and regulations could result in fines, penalties or orders to cease or suspend operations, which could have a material adverse effect on our results of operations.
Negative characterizations of the pawn industry by consumer advocates, media or others could result in increased legislative or regulatory activity, could adversely affect the market value of our publicly traded stock, or could make it harder to operate our business successfully.
Many of the legislative and regulatory efforts that are adverse to the pawn industry are the result of negative characterization of the pawn industry by consumer advocacy groups, members of the media or others that focus on the cost of pawn loans or instances of pawn operators purchasing stolen property or accepting it as pawn collateral. We can give no assurance that there will not be further negative characterizations of our industry or that legislative or regulatory efforts to restrict the availability of pawn loans or otherwise regulate pawn operations will not be successful despite significant customer demand for such services. Such efforts, if successful, could have a material adverse effect on our operations or financial performance.
Furthermore, negative characterizations of our industry could limit the number of investors who are willing to hold our Class A Common Stock, which may adversely affect its market value; limit sources of the debt or equity financing that we need in order to conduct our operations and achieve our strategic growth objectives; or make it harder for us to attract, hire and retain talented executives and other key team members.
A significant portion of our U.S. business is concentrated in Texas and Florida.
As of September 30, 2017,2019, more than 60% of our U.S. pawn stores were located in Texas (42%) and Florida (19%), and those stores account for a significant portion of our revenues and profitability. The legislative, regulatory and general business environment in Texas and Florida has been relatively favorable for our pawn business activities, but a negative legislative or regulatory change in either of those states could have a material adverse effect on our overall operations and financial performance. Further, as discussed below, areas in Texas and Florida where we have significant operations are particularly susceptible to hurricane and tropical storm activity.

We have significant operations in Latin America, and changes in the business, regulatory, political or social climate could adversely affectimpact our operations there, which could adversely affect our results of operations and growth plans.
We own and operate a significant number of pawn stores in Mexico and recently acquired an additional 112 stores located in other countries in Latin America (Guatemala,(primarily Mexico, but also Guatemala, El Salvador, Honduras and Peru). Further, our growth plans include potential expansion in those countries as well as potentially other countries in Latin America. Doing business in those countries exposes us to risks related to political instability, corruption, economic volatility, drug cartel and gang-related violence, social unrest including riots and looting, tax and foreign investment policies, public safety and security concerns, and uncertain application of laws

and regulations. Consequently, actions or events in any of those countries that are beyond our control could restrict our ability to operate there or otherwise adversely affect the profitability of those operations. Furthermore, changes in the business, regulatory or political climate in any of those countries, or significant fluctuations in currency exchange rates, could affect our ability to expand or continue our operations there, which could have a material adverse impact on our prospects, results of operations and cash flows. For a brief description of the current regulatory environment in the Latin American countries in which we currently operate, see “Mexico Regulations” and “Other Latin America Regulations” under “Part I, Item 1 — Business — Regulation.”
A significant or sudden decrease in gold values or the volume of gold transactions may have a material impact on our earnings and financial position.
Gold jewelry comprises a large portion of the collateral security for our pawn loans and our inventory. Pawn service charges, sales proceeds and our ability to liquidate excess jewelry inventory at an acceptable margin are dependent upon gold values and the volume of gold transactions. A decline in the availability of gold or our customers’ willingness or ability to sell us gold or use gold as collateral for pawn loans could impact our business. From 2012 through 2015, we experienced a significant softening of gold prices and volumes in the aggregate, which had a negative impact on our profitability. The impact on our financial position and results of operations of further decreases in gold values or volumes or a change in customer behavior cannot be reasonably estimated because the market and customer response to changes in gold values is not known; however, a significant decline in gold values or gold volumes could result in decreases in sales, sales margins, pawn loan balances and pawn service charges.
A significant change in foreign currency exchange rates could have a material adverse impact on our earnings and financial position.
We have foreign operations in Latin America (Mexico, Guatemala, El Salvador, Honduras and Peru) and Canada, and an equity investment in Australia. Our assets and investments in, and earnings and dividends from each of these countries must be translated to U.S. dollars from their respective functional currencies. A significant weakening of any of these foreign currencies could result in lower assets and earnings in U.S. dollars, resulting in a potentially material adverse impact on our financial position, results of operations and cash flows.
Fluctuations in our sales, pawn loan balances, sales margins and pawn redemption rates could have a material adverse impact on our operating results.
We regularly experience fluctuations in a variety of operating metrics. Changes in any of these metrics, as might be caused by changes in the economic environment, competitive pressures, changes in customers’ tastes and preferences or a significant decrease in gold prices could materially and adversely affect our profitability and ability to achieve our planned results of operations.
Achievement of our growth objectives is dependent upon our ability to open and acquire new stores.
Our expansion strategy includes acquiring existing stores and opening de novo store locations. Our acquisition strategy is dependent upon the availability of attractive acquisition candidates, while the success of our de novo store strategy is contingent upon numerous factors that cannot be predicted or controlled, such as the availability of acceptable locations with a desirable customer base, the negotiation of acceptable lease terms, the ability to obtain required government permits and licenses and the existence of a suitable competitive environment. The achievement of our growth objectives is also subject to our ability to attract, train and retain qualified team members. Failure to achieve our expansion goals could adversely affect our prospects, and future results of operations.operations and future cash flows.
Our development of a digital platform to provide transaction and lending services, and the commercialization of that platform, may not be successful.
We are investing in the design and development of a digital platform to enhance our relationships with customers and provide them access to a broader range of financial products and services. There can be no assurance that our efforts to develop and launch such a digital platform will be successful or, if launched, that the platform will be accepted by existing customers or attract new customers. Consequently, we may not realize the expected return on our investment.

Our continued success is dependent on our ability to recruit, hire, retain and motivate talented executives and other key employees.team members.
To remain competitive, sustain our success over the long-term and realize our strategic goals, we need to attract, hire, retain and motivate talented executives and other key employeesteam members to fill existing positions and reduce our succession risks. If our recruitment and retention programs (including compensation programs) are not viewed as competitive, or we fail to develop and implement appropriate succession plans for key executive positions, our results of operations, as well as our ability to achieve our long-term strategic goals, will be adversely affected.

We have exposure to Grupo Finmart through promissory notes that we received as part of our divestiture of that business in September 2016. The repayment of those promissory notes was restructured in September 2017. Our ability to recovercollect the remaining amounts owed under thosethe Grupo Finmart promissory notes is heavily dependent on the success and performance of Grupo Finmart and its parent company, AlphaCredit.AlphaCredit, and we continue to have limited indemnity obligations to AlphaCredit for pre-closing taxes.
In connection with the completion of the sale of our 94%-owned subsidiary, Prestaciones Finmart, S.A.P.I. de C.V., SOFOM, E.N.R. ("Grupo FinmartFinmart") to Alpha Holding, S.A. de C.V. (“AlphaCredit”) in September 2016, we received two “Parent Loan Notes” in the original principal amount of $60.2 million. We recently restructuredAs of September 30, 2019, the repayment arrangements with respect to suchoutstanding principal balance on the Parent Loan Notes. See “Part II, Item 7 — Management’s Discussion and Analysis of Financial Condition and Results of Operations — Liquidity and Capital Resources — Sources and Uses of Cash — Sale ofNotes had been fully repaid by Grupo Finmart.” Under the restructured arrangements, the total principal balance continues to be repayable over the original three-year term, but the payments have been shifted toward the later portions As of that term. The payment restructuring was requested by AlphaCreditdate, Grupo Finmart remained obligated to accommodate their working capital requirements as they continuepay approximately $8.0 million of deferred compensation fee due to grow their business.
us in fiscal 2020. Our ability to recover full payment ofthe remaining amounts due under the Parent Loan Notes is dependent on the success and performance of the business of Grupo Finmart (as primary obligor) and its parent AlphaCredit (as guarantor). To the extent that Grupo Finmart and AlphaCredit are unable to repay these amounts, our assets, financial performance and cash flows would be adversely affected. Prior to
Under the payment restructuring, Grupo Finmart had already paid us $34 million that was owed to us in connection with the sale transaction.
If our assessment of and expectations concerning various factors affecting the collectabilityterms of the Parent Loan Notes change in the future, we may be requiredPurchase Agreement relating to record an allowance for losses or otherwise impair the carrying value of the Parent Loan Notes and associated accrued fees receivable, which could adversely affect our financial performance in the period of recordation or impairment. The Parent Loan Notes were recorded at fair value on the date of the sale of Grupo Finmart, which initially accountedwe remain obligated to indemnify AlphaCredit for any “pre-closing taxes” (i.e., tax obligations arising from the riskGrupo Finmart business that are attributable to periods prior to the completion of default, with an adjustment recordedthe sale in September 2017 upon2016). Those obligations continue until the payment restructuring described above. See Note 5expiration of Notesthe statute of limitations applicable to Consolidated Financial Statements included in “Part II, Item 8 — Financial Statementsthe pre-closing periods. In August 2019, AlphaCredit notified us of a potential indemnity claim for certain pre-closing taxes, but the nature, extent and Supplementary Data.”validity of such claim has yet to be determined.
Litigation and regulatory proceedings could have a material adverse impact on our business.
We are currently subject to various litigation and regulatory actions, including those described in Note 14 of Notes to Consolidated Financial Statements included in “Part II, Item 8 — Financial Statements and Supplementary Data,” and additional actions could arise in the future. Potential actions range from claims and assertions arising in the ordinary course of business (such as contract, customer or employment disputes) to more significant corporate-level matters or shareholder litigation. All of these matters are subject to inherent uncertainties, and unfavorable rulings could occur, which could include monetary damages, fines and penalties or other relief. Any unfavorable ruling or outcome could have a material adverse effect on our results of operations or could negatively affect our reputation. See Note 14 of Notes to Consolidated Financial Statements included in “Part II, Item 8 — Financial Statements and Supplementary Data” for a description of shareholder litigation that is in the final stages of resolution.
Under our certificate of incorporation, we are generally obligated to indemnify our directors and officers for costs and liabilities they incur in their capacity as directors or officers of the Company. Consequently, if a proceeding names or involves any of our directors or officers, then (subject to certain exceptions) we are generally obligated to pay or reimburse the cost or liability such director or officer incurs as a result of such proceeding (including defense costs, judgments and amounts paid in settlement). We maintain management liability insurance that protects us from much of this potential indemnification exposure, as well as potential costs or liabilities that may be directly incurred by the Company in some cases. However, our insurance coverage is subject to deductibles and there may be elements of the costs or liabilities that are not covered under the insurance policies. In addition, to the extent that our ultimate liability in any such proceeding (or any combination of proceedings that are included in the same policy year) exceeds the management liability policy limits, our results of operations and financial condition could be adversely affected.
One person beneficially owns all of our voting stock and generally controls the outcome of all matters requiring a vote of stockholders, which may influence the value of our publicly-tradedpublicly traded non-voting stock.
Phillip E. Cohen is the beneficial owner of all of our Class B Voting Common Stock. As a result of his equity ownership stake, Mr. Cohen controls the outcome ofStock, and all issues requiring a vote of stockholders and has the ability to appoint or remove directors and officers who control our policies and operations. All of our publicly-tradedpublicly traded stock is non-voting stock. Consequently, stockholders other than Mr. Cohen have no vote with respect to the election of directors or any other matter requiring a vote of stockholders except in limited circumstances as required by law. ThisFurther, our Bylaws currently provide that the voting stockholder may appoint or remove officers or take any other action that the Board of Directors may take with respect to officers under the Bylaws. The lack of voting rights may adversely affect the market value of our publicly-traded Class A Non-Voting Common Stock (“publicly traded Class A Common Stock”).Stock.
In September 2019, Mr. Cohen joined the Board of Directors and was appointed Executive Chairman. As a member of the Board, Mr. Cohen is entitled to vote on all matters requiring approval of the Board. Our Bylaws currently provide that the

presence of all directors shall constitute a quorum for the transaction of business, and that any act of the Board of Directors requires a unanimous approval of all directors. Consequently, Mr. Cohen, as is the case with each of the other directors, has the ability to block actions of the Board. Mr. Cohen has agreed that, as a member of the Board of Directors, he will not participate in any Board vote regarding his position as Executive Chairman.
Our acquisitions, investments and other transactions could disrupt our ongoing business and harm our results of operations.
In pursuing our business strategy, we routinely conduct discussions, evaluate opportunities and enter into agreements regarding possible acquisitions, investments and other transactions. These transactions may involve significant challenges and risks, including risks that we may not realize the expected return on an acquisition or investment, that we may not be able to retain key personnel of an acquired business, or that we may experience difficulty in integrating acquired businesses into our business systems and processes. If we do enter into agreements with respect to acquisitions, investments or other transactions, we may fail to complete them due to inability to obtain required regulatory or other approvals or other factors. Furthermore, acquisitions, investments and other transactions require substantial management resources and have the potential to divert our attention from our existing business, and there are inherent risks in integrating and operating any acquired business. These factors could harm our business and results of operations.
We recently completed the acquisition of GPMX, a business that owns and operates 112 pawn stores in Latin America (Guatemala, El Salvador, Honduras and Peru). Our realization of the expected benefits of that acquisition will be dependent on our ability to timely and efficiently integrate the GPMX business into our operational and financial reporting systems and processes. Our ability to successfully integrate complex, multi-jurisdictional acquisitions is unproven. Our management has spent considerable time and resources in designing an integration plan and is in the early stages of implementing it. There can be no assurance, however, that we will be successful or that we will realize the expected return on the GPMX acquisition.
We have a significant firearms business in the U.S., which exposes us to increased risks of regulatory fines and penalties, lawsuits and related liabilities.
As discussed under “Part I, Item 1 — Business — Regulation — U.S. Regulations — Pawn Regulations,” some of our stores in the U.S. conduct pawn and retail transactions involving firearms, which may be associated with an increased risk of injury and related lawsuits. We may be subject to lawsuits relating to the improper use of firearms that we sell, including actions by persons attempting to recover damages from firearms retailers relating to misuse of firearms. We may also incur fines, penalties or liabilities, or have our federal firearms licenses revoked or suspended, if we fail to properly perform required background checks for, and otherwise record and report, firearms transactions. Any such actions could have a material adverse effect on our business, prospects, results of operations, financial condition and financial condition.reputation.
Our business is subject to employeeteam member and third-party robberies, burglaries and other crimes at the store level.
The nature of our business requires us to maintain significant cash on hand, loan collateral and inventories in our stores. Consequently, we are subject to loss of cash or merchandise as a result of robberies, burglaries, thefts, riots, looting and other criminal activity in our stores. Further, we could be subject to liability to customers or other third parties as a result of such activities. While we maintain asset protection and monitoring programs to mitigate these risks, as well as insurance programs to protect against catastrophic loss or exposure, there can be no assurance that these crimes will not occur or that such losses will not have an adverse effect on our business or results of operations.
We may be exposed to liabilities under applicable anti-bribery, anti-corruption, anti-money laundering and other general business laws and regulations, and any determination that we violated these laws or regulations could have a material adverse effect on our business.
We are subject to various anti-bribery and anti-corruption laws that prohibit improper payments or offers of payments to foreign governments and their officials for the purpose of obtaining or retaining business, including the Foreign Corrupt Practices Act in the U.S. and the General Law of Administrative Responsibility in Mexico. We are also subject to various laws and regulations designed to prevent money laundering or the financial support of terrorism or other illegal activity, including the USA PATRIOT Act and the Bank Secrecy Act in the U.S. and The Federal Law for the Prevention and Identification of Transactions with Funds From Illegal Sources in Mexico. See “Part I, Item 1 — Business — Regulation.” Further, our business is expanding in countries and regions that are less developed and are generally recognized as potentially more corrupt business and political environments.
While we maintain controls and policies to ensure compliance with applicable laws and regulations, these controls and policies may prove to be less than effective. If employees,team members, agents or other persons for whose conduct we are held responsible violate our policies, we may be subject to severe criminal or civil sanctions and penalties, and we may be subject to other liabilities that could have a material adverse effect on our business, results of operations and financial condition.
Changes in our liquidity and capital requirements or in access to capital markets or other financing and transactional banking sources could limit our ability to achieve our plans.
A significant reduction in cash flows from operations or the availability of debt or equity financing could materially and adversely affect our ability to achieve our planned growth and operating results. We have outstanding $195 million aggregate

principal amount of 2.125% Cash Convertible Senior Notes Due 2019 (the “2019 Convertible Notes”) and $143.75 million aggregate principal amount of 2.875% Convertible Senior Notes Due 2024 (the “2024 Convertible Notes” and, with the 2019 Convertible Notes, the “Convertible Notes”). Our ability to obtain additional debt or equity financing, (including

including the possible refinancing of the 2019 Convertible Notes)existing indebtedness, will depend upon market conditions, our financial condition and the willingness of financing sources to make capital available to us at acceptable rates.rates and terms. The inability to access capital at acceptable rates and terms could restrict or limit our ability to achieve our growth objectives, which could adversely affect our financial condition and results of operations.
Our access to transactional banking services, as well as international wire services between certain countries, is an ongoing business requirement. Inability in accessing or maintaining transactional banking or wire services could lead to increased costs or the inability to efficiently manage our cash as we would be required to seek alternative banking services or obtain services from several regional or local retail banks.
Changes in competition from various sources could have a material adverse impact on our ability to achieve our plans.
We encounter significant competition from other pawn stores, consumer lending companies, and other retailers, online retailers and auction sites, many of which have significantly greater financial resources than we do. Increases in the number or size of competitors or other changes in competitive influences, such as aggressive marketing and pricing practices, could adversely affect our operations. In Mexico, we compete directly with certain pawn stores owned and operated by government affiliated or sponsored non-profit foundations, and the government could take actions that would harm our ability to compete in that market.
Our continued profitability and growth plans are dependent on our ability to successfully design or acquire, deploy and maintain information technology and other business systems to support our current business and our planned growth and expansion.
The success of our business depends on the efficiency and reliability of our information technology and business systems and related controls, including the point-of-sale system utilized in our store locations. If access to our technology infrastructure is impaired (as may occur with a computer virus, a cyber attackcyber-attack or other intentional disruption by a third party, natural disaster, telecommunications system failure, electrical system failure or lost connectivity), or if there are flaws in the design or roll-out of new or refreshed technology systems (such as our point-of-sale system), we may be unable to process transactions or otherwise carry on our business in a timely and efficient manner. An infrastructure disruption could damage our reputation and cause us to lose customers and revenue. We consider security risks from multiple viewpoints, including physical security as well as security of infrastructure and databases. As our technology infrastructure continues to evolve from on premise to cloud service providers, we continue to assess the security of such infrastructure, including third party service providers.
We collect and store a variety of sensitive customer information, and breaches in data security or other cyber-attacks could harm our business operations and lead to reputational damage.
In the course of conducting our business, we collect and store on our information technology systems a variety of information about our customers, including sensitive personal identifying and financial information. We may not have the resources or technical expertise to anticipate or prevent rapidly evolving types of cyber-attacks. Attacks may be targeted at us, our service providers, our customers or others who have entrusted us with information. Actual or anticipated attacks may cause us to incur increased costs, including costs to hire additional personnel, purchase additional protection technologies, train team members and engage third-party experts and consultants. Advances in computer capabilities, new technological discoveries or other developments may result in the technology we use to protect data being breached or compromised. In addition, data and security breaches can occur as a result of non-technical issues, including breach by us or by persons with whom we have commercial relationships that result in the unauthorized release of personal or confidential information. We could be subject to fines, penalties and liabilities if any such information is misappropriated from our systems or we otherwise fail to maintain the security and confidentiality of such information. Further, any such data security breach could cause damage to our reputation and a loss of confidence in our data security measures, which could adversely affect our business and prospects.
We invested in Cash Converters International Limited for strategic reasonsreasons. We may be required in future periods to impair our investment and recognize related investment losses, as we have done in the past, and we may not realize a positive return on ourthe investment.
We currently have a significant investment in Cash Converters International, Limited, which is a publicly-tradedpublicly traded company based in Australia. We made thisthe initial investment principally in November 2009 and mayhave made incremental investments periodically since then, including a $14.0 million investment in the future make additional investments in this or other companies,June 2018 to furtherincrease our strategic objectives.ownership percentage to 34.75%. The success of thesethis strategic investmentsinvestment is dependent on a variety of factors, including theCash Converters International’s business performance of the companies in which we invest and the market’s assessment of that performance. IfCash Converters International’s business has been under significant pressure for the business performancepast several years, principally as a result of regulatory changes in Australia and the United Kingdom and related class action litigation. After an analysis of Cash Converters International Limited suffers, thenInternational’s stock price performance and other factors, we determined that the fair value of our investment may decline. We wrote down a portion of our investment in Cash Converters International Limited duringat September 30, 2019 was less than its carrying value but that the fourth quarter of both fiscal 2016impairment was not “other than temporary” primarily due to Cash Converters’ October 2019 agreement to settle a class

action lawsuit and fiscal 2015.the resulting rebound in Cash Converters’ stock price above its recorded value. Accordingly, we did not record an impairment at that date. See Note 4 of Notes to Consolidated Financial Statements included in “Part II, Item 8 - Financial Statements and Supplemental Data.” If the fair value of our investment declines and we determine that such decline is other-than-temporary, we may be required to further impair our investment and recognize the related investment loss, which would adversely affect our results of operations and financial position in the period of impairment. Furthermore, there can be no assurance that we will be able to dispose of some or all of our investment in Cash Converters International on favorable terms, should we decide to do so in the future.
Our ability to recover our investment in RDC is heavily dependent on RDC's success and performance, including its ability to obtain further debt or equity financing.
We have an investment in Rich Data Corporation (“RDC”), a previously consolidated variable interest entity. See Note 5 of Notes to Consolidated Financial Statements included in “Part II, Item 8 — Financial Statements and Supplemental Data.” IfOur ability to recover our investment in RDC is heavily dependent on RDC's success and performance, potentially including its ability to obtain further debt or equity financing. To the extent that RDC is not successful, we determine that any future other-than-temporary declines in the fair value exist, we willmay be required in future periods to write down thatimpair our investment to its fair value and recognize the related write-down as an investment loss. Any future realized investment loss would adversely affect our results of operations.losses.
We may incur property, casualty or other losses, including losses related to natural disasters such as hurricanes, earthquakes and earthquakes.volcanoes. Not all of such losses will be covered by insurance.
We maintain a program of insurance coverage for various types of property, casualty and other risks. The types and amounts of insurance that we obtain vary from time to time, depending on availability, cost and our decisions with respect to risk retention. The policies are subject to deductibles and exclusions that result in our retention of a level of risk on a self-insurance basis. Losses not covered by insurance could be substantial and may increase our expenses, which could harm our results of operations and financial condition.

We have significant operations located in areas that are susceptible to hurricanes (notably the Atlantic and Gulf Coast regions of Florida, as well as the Gulf Coast regions of Texas including Houston),Houston, as well as Mexico and otherCentral America). Certain areas of our operations are also susceptible to other types of natural disasters such as earthquakes, volcanoes and tornadoes. As noted above, not all physical damage that we incur as a result of any such natural disaster will be covered by insurance due to policy deductibles and risk retentions. In addition, natural disasters could have a significant negative impact on our business beyond physical damage to property, including a reduction of our loan portfolio, inventory, pawn service charges and onlymerchandise sales. Only limited portions, if any, of those negative impacts will be covered by applicable business interruption insurance policies. As a result, geographically isolated natural disasters could have a material adverse effect on our overall operations and financial performance. For a discussion of the negative impact from recent hurricanes in the U.S. and an earthquake in Mexico, see “Part II, Item 7 — Management’s Discussion and Analysis of Financial Condition and Results of Operations — Results of Operations — Fiscal 2017 vs. Fiscal 2016 — Summary Financial Data.”
Events beyond our control could result inWe may face business interruptioninterruptions or other adverse effects on our operations and growth.
Our business and operations could be subject to interruption or damage due to inclement weather, natural disaster, power loss, acts of violence, terrorist attacks, war, civil unrest or similar events. Further, we may experience information technology or other business systems disruptions. Such events could impair our customers' access to our business, impact our ability to expand or continue our operations or otherwise have an adverse effect on our financial condition.
We could be subject to changes in tax rates, the adoption of new tax laws in the U.S. or other countries, or exposure to additional tax liabilities.
We are subject to taxes in the U.S. and several foreign jurisdictions. Current economic and political conditions make tax rates in any of these jurisdictions subject to significant change. Our future effective tax rates could be affected by changes in the mix of earnings in countries with differing statutory tax rates, changes in the valuation of deferred tax assets and liabilities, changes in tax rates or changes in tax laws or their interpretation.
Goodwill comprises a significant portion of our total assets. We assess goodwill for impairment at least annually, which could result in a material, non-cash write-down and could have a material adverse effect on our results of operations and financial conditions.
The carrying value of our goodwill was $255$300.5 million, or approximately 25%28% of our total assets as of September 30, 2017.2019. In accordance with Financial Accounting Standards Board Accounting Standards Codification 350-20-35, we test goodwill and intangible assets with an indefinite useful life for potential impairment annually, or more frequently if an event occurs or circumstances change that would more likely than not reduce the fair value of a reporting unit below its carrying value. These events or circumstances could include a significant change in the business climate, a change in strategic direction, legal factors, operating performance indicators, a change in the competitive environment, the sale or disposition of a significant portion of a

reporting unit, or future economic factors such as unfavorable changes in the estimated future discounted cash flows of our reporting units. Our annual goodwill impairment test is performed in the fourth quarter utilizing the income approach. This approach uses future cash flows and estimated terminal values for each of our reporting unitsunit (discounted using a market participant perspective) to determine the fair value of each reporting unit, which is then compared to the carrying value of the reporting unit to determine if there is an impairment.impairment exists. The income approach includes assumptions about revenue growth rates, operating margins and terminal growth rates discounted by an estimated weighted-average cost of capital derived from other publicly-tradedpublicly traded companies that are similar but not identical from an operational and economic standpoint. See Note 1 and Note 7 of Notes to Consolidated Financial Statements included in “Part II, Item 8 — Financial Statements and Supplementary Data” for a discussion of our annual impairment tests performed for goodwill and indefinite-lived intangible assets during fiscal 2017.2019. Changes in the economic conditions or regulatory environment could negatively affect our key assumptions. Future negative developments including a decline in merchandise sales or demand for our products, a decline in precious metal commodity values, or inflation in costs relative to revenues in our Latin American operations in Guatemala, Honduras, El Salvador or Peru could lead to potential impairment of the $34.5 million in goodwill recorded in our “GPMX” reporting unit within our Latin America reporting segment. There were no impairments of goodwill during fiscal 2019, but there may be impairments in the future should events or circumstances as noted above change.
We also perform periodic reviews for potential impairment of other intangible assets. At September 30, 2019, we determined an impairment had occurred in the fair value of an acquired trade name of a previously acquired entity and recorded a related impairment of $0.6 million. If future and expected performance of acquired entities drops below current expectations, we may recognize further impairments of recorded trade names in future periods, which could negatively affect our results of operations and financial condition. At September 30, 2019, the net book value of recorded trade names, most of which were acquired after fiscal 2017, was $19.9 million.
The conversion feature of our Convertible Notes,convertible notes, if triggered, may adversely affect our financial condition and operating results.
In the eventWe have outstanding a total of $316.3 million of convertible notes. See Note 8 of Note to Consolidated Financial Statements included in “Part II, Item 8 — Financial Statements and Supplementary Data.” If the conversion feature of our Convertible Notesany of those convertible notes is triggered, holders will be entitled to convert the notes at their option at any time during specified periods at their option.periods. If one or more holders elect to convert their notes, we may be required, or may choose, to settle the obligation through the payment of cash, which could adversely affect our liquidity. In addition, even if holders do not elect to convert their notes, we could be required under applicable accounting rules to reclassify all or a portion of the outstanding principal of the Convertible Notesconvertible notes as a current rather than long-term liability, which would result in a material reduction of our net working capital.
Conversion of our Convertible Notesconvertible notes into stock may dilute the ownership interests of existing stockholders or may otherwise depress the price of our Class A Common Stock.
TheIf it were to occur, the conversion Convertible Notes willof convertible notes would dilute the ownership interests of existing stockholders to the extent we deliver shares of Class A Common Stock upon conversion. Any sales in the public market of such shares could adversely affect prevailing market prices of our Class A Common Stock. In addition, the existence of the Convertible Notesconvertible notes may encourage short selling

by market participants because the conversion of such notes could be used to satisfy short positions, or anticipated conversion of the notes into shares of our Class A Common Stock could depress the price of our Class A Common Stock.
We have a limited number of unreserved shares available for future issuance, which may limit our ability to conduct future financings and other transactions and our ability to offer equity awards to management.
Our certificate of incorporation currently authorizes us to issue up to 100 million shares of Class A Common Stock. Taking into consideration the shares that are issued and outstanding, as well as the shares that have been reserved for issuance pursuant to convertible notes, warrants and outstanding equity incentive compensation awards and the conversion of the Class B Common Stock, we had approximately 1,000,000 shares of authorized Class A Common Stock available for other uses as of September 30, 2019. Therefore, our ability to issue shares of Class A Common Stock (other than pursuant to the existing reserved-for commitments), or securities or instruments that are convertible into or exchangeable for shares of Class A Common Stock, may be limited until such time that additional authorized, unissued and unreserved shares become available or unless we determine that we are unlikely to issue all of the shares that are currently reserved. During this time, for example, our ability to complete equity or equity-linked financings or other transactions (including strategic acquisitions) that involve the issuance or potential issuance of Class A Common Stock may be limited. Further, our ability to offer equity-based compensation to our management team may also be limited, which could adversely affect our ability to align management’s incentives with stockholders or attract and retain key management personnel.
We face other risks discussed under "Part II, Item 7A — Quantitative and Qualitative Disclosures about Market Risk."

ITEM 1B — UNRESOLVED STAFF COMMENTS
None.
ITEM 2 — PROPERTIES
Our typical pawn store isstores are typically located in a freestanding building or occupy all or part of a retail strip center with contiguous parking. Store interiors areA portion of the store interior is designed to resemble smallfor retail operations, and attractively displaywith merchandise displayed for sale by category. Distinctive exterior design and attractive in-store signage provide an appealing atmosphere to customers. We maintain or reimburse our landlords for maintaining property and general liability insurance for each of our stores. Our stores are open six or seven days a week.
We generally lease our United States locations with terms of three to ten years with one or more renewal options. Our locations in Latin America are generally leased on three to five year terms. Our existing leases expire on dates ranging between October 2017November 2019 and February 2030,fiscal 2031, with a small number of leases on month-to-month terms. All leases provide for specified periodic rental payments at market rates. Most leases require us to maintain the property and pay the cost of insurance and taxes. We believe the termination of any one of our leases would not have a material adverse effect on our operations. Our strategy generally is to lease rather than own space for our stores unless we find what we believe is a superior location at an attractive price.stores. On an ongoing basis, we may close or consolidate under-performing store locations.

The following table presents the number of store locationsstores by state or provincelocation as of September 30, 2017:2019:
United States: 
Texas218215

Florida9796

Colorado34

Nevada24
Illinois21

Oklahoma21

Arizona20
Nevada17

Indiana15

Tennessee13

Iowa11

Utah9

Georgia8

Minnesota7

Alabama5

Oregon5
Virginia3

Wisconsin3

New YorkVirginia2

Pennsylvania21

Mississippi1

Arkansas1

Total United States locations513512

  
Mexico: 
Distrito FederalEstado de México4370

EstadoCiudad de MexicoMéxico3959

Veracruz3538

Sinaloa24
Guanajuato23
Jalisco1617

GuanajuatoHidalgo1516

Puebla1112

Tabasco911

Michoacán9
Tamaulipas9
Querétaro8

Chiapas8
Morelos9
Nuevo León7

ChiapasCampeche7

Guerrero6

CampecheQuintana Roo6
Tamaulipas6
Hidalgo6
Queretaro6

Coahuila5
Quintana Roo4

Oaxaca4
Morelos4

Aguascalientes4

Tlaxcala3

San Luis Potosí2

Total Mexico locations246357

Guatemala80
El Salvador17
Honduras15
Peru11
Canada: 
Ontario2722

Total Canada locations2722

Total Company locations7861,014


In addition to our store locations, we lease corporate office space primarily in Austin, Texas (179,400(137,100 square feet, of which 90,94082,700 square feet has been subleased to other tenants), Querétaro, Mexico (8,400(9,500 square feet), Guatemala City, Guatemala (7,700 square feet), and Ontario, Canada (8,400Miami, Florida (14,200 square feet).
For additional information about store locations during fiscal 2017, 20162019, 2018 and 2015,2017, see “Segment and Geographic Information” included in “Part I, Item 1 — Business.”
ITEM 3 — LEGAL PROCEEDINGS
For a discussion of legal proceedings, see Note 14 of Notes to Consolidated Financial Statements included in “Part II, Item 8 — Financial Statements and Supplementary Data.”
ITEM 4 — MINE SAFETY DISCLOSURES
Not applicable.

PART II
ITEM 5 — MARKET FOR REGISTRANT'S COMMON EQUITY, RELATED STOCKHOLDER MATTERS AND ISSUER PURCHASES OF EQUITY SECURITIES
Market Information
Our Class A Non-Voting Common Stock (“Class A Common Stock”) is traded on the NASDAQ Stock Market under the symbol “EZPW.” As of November 10, 2017,25, 2019, there were 85approximately 270 stockholders of record of our Class A Common Stock. There is no trading market for our Class B Voting Common Stock (“Class B Common Stock”), which was held by one stockholder as of November 10, 2017.
The high and low per share sales price for our Class A Common Stock for the past two fiscal years, as reported by the NASDAQ Stock Market, were as follows:
 High Low
    
Fiscal 2017:   
Fourth quarter ended September 30, 2017$10.35
 $7.58
Third quarter ended June 30, 20179.90
 7.55
Second quarter ended March 31, 201710.98
 7.75
First quarter ended December 31, 201612.00
 9.35
Fiscal 2016:   
Fourth quarter ended September 30, 2016$11.12
 $7.19
Third quarter ended June 30, 20167.59
 2.94
Second quarter ended March 31, 20165.15
 2.44
First quarter ended December 31, 20157.14
 4.68
25, 2019. As of September 30, 2017,2019, the closing sales price of our Class A Common Stock, as reported by the NASDAQ Stock Market, was $9.50$6.46 per share.
We have not declared or paid any dividends and currently do not anticipate paying any dividends in the immediate future. As described in Note 8 of Notes to Consolidated Financial Statements included in “Part II, Item 8 — Financial Statements and Supplementary Data,” payment of a dividend requires an adjustment to the conversion rate of our Convertible Notes. Should we pay dividends in the future, our certificate of incorporation provides that cash dividends on common stock, when declared, must be declared and paid at the same per share amounts on both classes of stock. Any future determination to pay cash dividends will be at the discretion of our Board of Directors.

Stock Performance Graph
The following Stock Performance Graph and related information shall not be deemed to be “filed” with the Securities and Exchange Commission, nor shall such information be incorporated by reference into any future filing under the Securities Act of 1933 or the Securities Exchange Act of 1934.
The following table compares cumulative total stockholder returns for our Class A Common Stock for the last five fiscal years, with the cumulative total return on the NASDAQ Composite Index (ticker symbol: IXIC) and the NASDAQ Other Financial Index (ticker symbol: IXFN) over the same period. The graph shows the value, at the end of each of the last five fiscal years, of $100 invested in our Class A Common Stock or the indices on September 30, 2012.2014. The graph depicts the change in the value of our Class A Common Stock relative to the indices at the end of each fiscal year and not for any interim period. Historical stock price performance is not necessarily indicative of future stock price performance.
chart-41901c591639541dbc2.jpg

ITEM 6 — SELECTED FINANCIAL DATA
The following selected financial information should be read in conjunction with, and is qualified in its entirety by, the accompanying consolidated financial statements and related notes. We revised certain historical amounts as further described in Note 1 of Notes to Consolidated Financial Statements included in “Part II, Item 8 — Financial Statements and Supplementary Data.”
Operating Data
 Fiscal Year Ended September 30,
 2017 2016 2015 2014 2013
          
 (in thousands, except per share and store figures)
Operating data:         
Total revenues$747,954
 $730,505
 $720,000
 $745,770
 $765,039
Net revenues435,510
 428,230
 403,020
 421,857
 447,661
Restructuring
 1,921
 17,080
 6,664
 
Impairment of investments
 10,957
 26,837
 7,940
 43,198
Income (loss) from continuing operations, net of tax32,033
 (8,998) (52,182) 3,438
 13,583



        
Basic earnings (loss) per share attributable to EZCORP, Inc. — continuing operations$0.62
 $(0.15) $(0.94) $0.08
 $0.27
Diluted earnings (loss) per share attributable to EZCORP, Inc. — continuing operations$0.62
 $(0.15) $(0.94) $0.08
 $0.27



        
Weighted average shares outstanding:

        
Basic54,260
 54,427
 54,369
 54,148
 53,657
Diluted54,368
 54,427
 54,369
 54,292
 53,737



        
Stores attributable to continuing operations at end of period786
 786
 786
 804
 799
Balance Sheet Data
 September 30,
 2017 2016 2015 2014 2013
          
 (in thousands)
Balance sheet data:         
Pawn loans$169,242
 $167,329
 $159,964
 $162,444
 $156,637
Inventory, net154,411
 140,224
 124,084
 138,175
 145,200
Working capital (a)508,382
 387,165
 318,107
 370,247
 325,263
Total assets (a)1,024,363
 983,244
 898,908
 1,023,982
 1,044,136
Long-term debt, less current maturities (a)284,807
 283,611
 197,976
 213,265
 139,894
EZCORP, Inc. stockholders’ equity662,375
 594,983
 656,031
 812,346
 879,027
 Fiscal Year Ended September 30,
 2019 2018 (a) 2017 2016 2015
          
 (in thousands, except per share and store figures)
Total revenues$847,229
 $812,156
 $747,951
 $730,319
 $720,726
Net revenues494,448
 481,551
 435,507
 428,044
 403,746
Restructuring
 
 
 1,921
 17,080
Impairment of investments19,725
 11,712
 
 10,957
 26,837
Income (loss) from continuing operations, net of tax1,768
 37,150
 31,585
 (9,322) (51,817)



        
Basic earnings (loss) per share attributable to EZCORP, Inc. — continuing operations$0.05
 $0.70
 $0.61
 $(0.15) $(0.93)
Diluted earnings (loss) per share attributable to EZCORP, Inc. — continuing operations$0.05
 $0.66
 $0.61
 $(0.15) $(0.93)



        
Weighted average shares outstanding:

        
Basic55,341
 54,456
 54,260
 54,427
 54,369
Diluted55,984
 57,896
 54,368
 54,427
 54,369



        
Stores attributable to continuing operations at end of period1,014
 988
 786
 786
 786
(a)Amounts exclude assets and liabilities held for saleIn fiscal 2018 we acquired 112 GuatePrenda-MaxiEfectivo (“GPMX”) pawn stores as discussedfurther described in Note 162 of Notes to Consolidated Financial Statements included in “Part II, Item 8 — Financial Statements and SupplementalSupplementary Data.”
 September 30,
 2019 (c) 2018 2017 2016 2015
          
 (in thousands)
Pawn loans$199,058
 $198,463
 $169,242
 $167,329
 $159,964
Inventory, net179,355
 166,997
 154,411
 140,224
 124,084
Working capital (a) (b)514,674
 489,422
 503,918
 382,908
 314,127
Total assets (a)1,083,702
 1,241,780
 1,021,144
 980,182
 896,087
Long-term debt, less current maturities (a)238,380
 226,702
 284,807
 283,611
 197,976
EZCORP, Inc. stockholders’ equity744,949
 742,739
 658,803
 591,921
 653,210
(a)Amounts exclude assets and liabilities held for sale in conjunction with the disposal of Prestaciones Finmart, S.A.P.I. de C.V., SOFOM, E.N.R. ("Grupo Finmart") in September 2016.
(b)In fiscal 2019, we repaid $195.0 million in aggregate principal amount outstanding 2.125% Cash Convertible Senior Notes Due 2019 using cash on hand.
(c)Working capital and total asset amounts are inclusive of $0.9 million in gross installment loan balances which are securitized under the CASHMAX securitization facility as further described in Note 8 of Notes to Consolidated Financial Statements included in “Part II, Item 8 — Financial Statements and Supplementary Data.”

ITEM 7 — MANAGEMENT'S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF OPERATIONS
The discussion in this section contains forward-looking statements that are based on our current expectations. Actual results could differ materially from those expressed or implied by the forward-looking statements due to a number of risks, uncertainties and other factors, including those identified in “Part I, Item 1A — Risk Factors.” See also “Cautionary Statement Regarding Risks and Uncertainties That May Affect Future Results” below.
This discussion and analysis should be read in conjunction with the consolidated financial statements and the accompanying notes included in “Part II, Item 8 — Financial Statements and Supplementary Data.”
Overview and Fiscal 2017 Highlights
Earnings per share from continuing operations grew $0.77 in the current year to $0.62 and net income from continuing operations grew $41.0 million in the current year to $32.0 million.
We continued to lead the U.S. market in same store PLO growth. PLO increased 19% in our Mexico Pawn segment.
Operating contribution from the Mexico Pawn segment improved significantly to $18.7 million, up 119% in the current year. Our Mexico Pawn segment provided 15% of our total segment contribution.
We ended the year with a cash and cash equivalents balance of $164.4 million, a 150% increase.
We successfully completed a $143.8 million offering of convertible notes, improving liquidity with a coupon rate of 2.875% and seven-year term.
We completed a restructuring of the notes receivable from AlphaCredit, improving the return and risk profile and increasing future cash flow and profit.
Shortly after the end of the year, we completed the acquisition of 112 pawn stores in Latin America (Guatemala, El Salvador, Honduras and Peru), which provides immediate accretion to future earnings and a platform for further growth and expansion in Latin America.

Results of Operations
Fiscal 20172019 vs. Fiscal 20162018
Summary Financial Data
The following table presents selected summary consolidated financial data. This table, as well as the discussion that follows, should be read with the consolidated financial statementsdata for fiscal 2019 and related notes included in “Part II, Item 8 — Financial Statements and Supplementary Data.”
During the fourth quarter of fiscal 2017, Hurricanes Harvey and Irma negatively impacted our U.S. Pawn segment and a major earthquake impacted our Mexico Pawn segment. The majority of the financial impacts resulted from the temporary closure of stores as a result of the hurricanes, causing a decline in the U.S. pawn loan balances of approximately $5.0 million, with a resulting reduction in pawn service charges. As a result of the storms, 79 stores in Texas and 97 stores in Florida were closed. We were able to reopen most of the stores within two days, and had reopened all of the stores by September 30, 2017. We believe the reduction in pawn loan balances was partially due to the significant inflow of relief funds to our customers and the temporary abatement of rent, utilities and some other monthly bills for affected customers, temporarily reducing the demand for pawn loans. We expect our pawn loan balance to return to its normal level following the annual tax refund season in the U.S., which is in the second quarter of fiscal 2018. Until rebuilt, we expect the lower pawn loan balance will suppress fiscal 2018 net revenues compared to what we would otherwise have expected. The earthquake in Mexico had an immaterial impact in the fourth quarter, and we do not expect any material impact in fiscal 2018.

 Fiscal Year Ended September 30, Change
 2017 2016 
      
 (in thousands)  
Net revenues:     
Pawn service charges$273,080
 $261,800
 4%
      
Merchandise sales414,838
 409,107
 1%
Merchandise sales gross profit148,313
 150,836
 (2)%
Gross margin on merchandise sales36% 37% (100) bps
      
Jewelry scrapping sales51,189
 50,113
 2%
     Jewelry scrapping gross profit7,258
 8,074
 (10)%
Gross margin on jewelry scrapping sales14% 16% (200) bps
      
     Other revenues, net6,859
 7,520
 (9)%
Net revenues435,510
 428,230
 2%
      
Operating expenses381,910
 399,057
 (4)%
Other non-operating expenses10,361
 28,810
 (64)%
Income from continuing operations before income taxes43,239
 363
 11,812%
Income tax expense11,206
 9,361
 20%
Income (loss) from continuing operations, net of tax32,033
 (8,998) *
Loss from discontinued operations, net of tax(1,825) (79,432) (98)%
Net income (loss)30,208
 (88,430) *
Net loss attributable to noncontrolling interest(1,650) (7,686) (79)%
Net income (loss) attributable to EZCORP, Inc.$31,858
 $(80,744) *
      
Net pawn earning assets:     
Pawn loans$169,242
 $167,329
 1%
Inventory, net154,411
 140,224
 10%
Total net pawn earning assets$323,653
 $307,553
 5%
*Represents an increase or decrease that is not meaningful.
Total
 Fiscal Year Ended September 30, Change
 2019 2018 
      
 (in thousands)  
Net revenues:     
Pawn service charges$327,366
 $304,577
 7%
      
Merchandise sales453,375
 438,372
 3%
Merchandise sales gross profit155,867
 161,754
 (4)%
Gross margin on merchandise sales34% 37% (300) bps
      
Jewelry scrapping sales60,445
 60,752
 (1)%
     Jewelry scrapping gross profit7,510
 8,462
 (11)%
Gross margin on jewelry scrapping sales12% 14% (200) bps
      
     Other revenues, net3,705
 6,758
 (45)%
Net revenues494,448
 481,551
 3%
      
Operating expenses447,439
 414,427
 8%
Non-operating expenses42,835
 11,585
 270%
Income from continuing operations before income taxes4,174
 55,539
 (92)%
Income tax expense2,406
 18,389
 (87)%
Income from continuing operations, net of tax1,768
 37,150
 (95)%
Loss from discontinued operations, net of tax(457) (856) (47)%
Net income1,311
 36,294
 (96)%
Net loss attributable to noncontrolling interest(1,230) (988) 24%
Net income attributable to EZCORP, Inc.$2,541
 $37,282
 (93)%
      
Net pawn earning assets:     
Pawn loans$199,058
 $198,463
 —%
Inventory, net179,355
 166,997
 7%
Total net pawn earning assets$378,413
 $365,460
 4%
Net revenues for fiscal 20172019 were $748.0$494.4 million compared to $730.5$481.6 million in the prior year, driven by increased merchandise sales and pawn service charge growth.year. Pawn service charges (“PSC”) increased 4% primarily due to an increase in7% on a higher average pawn loanloans outstanding (“PLO”) balance throughout the year resulting from acquisitions, newly opened stores and same store growth. Average ending monthly PLO balances outstanding during the current year despite the negative impacts from hurricanes previously discussed. The increase was drivenincreased by continued intense focus on market leadership in meeting our customers' desire for cash. 7%.

Merchandise sales increased 1% with3%, but gross margin on merchandise sales of 36%declined 300 basis points to 34%, below the prior year, butresulting in a 4% decline in merchandise sales gross profit. Excluding a discrete $4.6 million transaction tax adjustment in our Latin America segment, gross margin on merchandise sales was 35%, falling within our target range of 35-38%.

The estimated decrease in income from continuing operations, earnings per share and pawn loans resulting from natural disasters for fiscal 2017 was as follows:
 U.S. Pawn Mexico Pawn Total
      
 (in millions, except per share data)
Pawn service charges$(1.6) $
 $(1.6)
Merchandise sales gross profit(0.2) 
 (0.2)
Operating expenses and loss on disposal of assets1.0
 0.1
 1.1
Income from continuing operations before income taxes$(2.8) $(0.1) $(2.9)
      
Diluted loss per share attributable to EZCORP, Inc. — continuing operations$(0.03) $
 $(0.03)
 

 

 

Pawn loans outstanding as of September 30, 2017$(5.0) $
 $(5.0)
Total operating expenses decreased $17.1increased $33.0 million, or 4%8%, due to:
A $14.8 million decrease in administrative expense due primarily to a $7.9 million decrease in business and professional fees as a result of the completionacquisition of internal control remediation efforts84 pawn stores in Latin America in fiscal 2018 that were not in operation for the full fiscal 2018, another 12 pawn stores acquired in the prior year, inclusiveU.S. and Latin America in fiscal 2019 and the opening of $0.8 million in acquisition-related costs below, and a $7.0 million decrease in labor costs including the impact of corporate headcount reductions, partially offset by $1.2 million in costs related to our acquisition of GPMX in October 2017;
A $2.9 million decrease in depreciation and amortization expense from a lower depreciable asset base;
A $1.9 million decrease in restructuring expense as our prior actions are complete; and
A $0.7 million decrease in loss on sale or disposal of assets due to a reduction in asset disposals in the current year; partially offset by
A $3.2 million increase in operations expense primarily due to investment in field leadership and customer-facing team members in addition to higher employee benefit costs, $0.9 million in costs (exclusive of $0.1 million in non-operating expenses) attributable to Hurricane Harvey in Texas during our fourth quarter of fiscal 2017 and $0.6 million in losses, net of insurance recoveries, associated with riot related looting of 1234 de novo stores in MexicoLatin America during our second fiscal quarter.
2018 and 2019, as well as other investments to support the growth of the business. Total non-operating expenses decreased by $18.4increased $31.3 million, from the prior year. This decrease wasor 270%, primarily due to:
A $5.2 million increase in income from our unconsolidated affiliate due to improvement in performance of Cash Converters International as a result of improved operations and the completion of fiscal 2016 restructuring actions;
No impairmentsImpairment of our investment in Cash Converters International in fiscal 2017,the amount of $19.7 million ($15.3 million, net of taxes) as compared to an $11.0impairment of $11.7 million impairment ($7.29.2 million, net of taxes) in fiscal 2016;the prior year;
A $12.0$5.7 million increasedecrease in interest income as a result offrom our notes receivable from the sale of Grupo Finmart including a $3.0 million gain as a result of the restructuring of the notes receivable in September 2017, in addition to ordinary accruals of interest and accretion of associated discounts; andunconsolidated affiliates, primarily Cash Converters International;
A $1.6$5.2 million decrease in other expense primarily due to net foreign currency transaction lossesincome from a favorable legal settlement in the prior year as a result of movement in exchange rates; partially offset byyear;
An $11.3A $4.8 million increase in interest expense, primarily as a resultdue to an increase in average debt outstanding during the current year compared to the prior year, offset by the reduction of interest expense on $195.0 million of our Term Loan Facility obtained2019 Cash Convertible Notes which were repaid on June 17, 2019; and
A $6.0 million decrease in September 2016, including accruals of interest income, primarily due to the declining principal balance on the Grupo Finmart notes as they are repaid in accordance with their agreed amortization schedule, in addition to amortization of associated discounts and deferred financings costs. We incurred loss on extinguishment of debt and other costs of $5.3 million, recorded as a componentthe reduction of interest expense, as a result of the retirement of $35 million principal amount ofearned on outstanding cash balances after our 2019 Convertible Notes and the Term Loan Facilitywere repaid in July 2017, funded by proceeds from our offering of 2024 Convertible Notes.
June 2019.
Income taxes increaseddecreased $16.0 million due primarily to:
A decrease in income from continuing operations before income taxes;
A discrete transaction tax adjustment with an income tax benefit of $1.8 million, or 20%, from $9.4 million in the prior year to $11.2 million in the current year. The overall increaseyear; and
A lower maximum U.S. corporate tax rate of 21% in our tax expense was driven by an increase in our pre-tax earnings from $0.4 millionthe current year compared to a higher blended rate in the prior yearyear; partially offset by
A first quarter fiscal 2018 charge related to $43.2the impacts of the U.S. Tax Cuts and Jobs Act of 2017; and
A $3.1 million reduction in benefits associated with the current year. expiration of a statute of limitations on uncertain tax positions.
Income tax expense includes other items that do not necessarily correspond to pre-tax earnings and create volatility in our effective tax rate. These items include the impact of earnings and foreign tax credits from our equity investment in Cash Converters International, the net effect of state taxes, non-deductible items and changes in

valuation allowances. Inallowances, the current year, statelapse of the statute of limitations of uncertain tax expense decreased due to a decision to elect to file combined returnspositions, as well as impacts from the new federal tax in certain states that allow combined filings where separate returns were previously filed. In addition, we recognized a partial reversal of our valuation allowance by realizing a portion of our capital loss carryforwards in connection with the restructuring of our Grupo Finmart notes receivable.United States. See Note 10 of Notes to Consolidated Financial Statements included in “Part II, Item 8 — Financial Statements and Supplemental Data” for quantification of these items.
In fiscal 2016, we sold our Prestaciones Finmart, S.A.P.I. de C.V., SOFOM, E.N.R. ("Grupo Finmart") business. Loss from discontinued operations, net of tax, included a gain of $34.2 million, transaction costs o$8.0 million, a $73.2 million goodwill impairment charge and a general operating loss of $44.8 million, before income taxes.

U.S. Pawn
The following table presents selected summary financial data from continuing operations for the U.S. Pawn segment:
Fiscal Year Ended September 30, ChangeFiscal Year Ended September 30, Change
2017 2016 2019 2018 
        
(in thousands) (in thousands) 
Net revenues:        
Pawn service charges$238,437
 $229,893
 4%$248,369
 $237,086
 5%
        
Merchandise sales351,878
 348,771
 1%355,996
 350,699
 2%
Merchandise sales gross profit128,403
 131,503
 (2)%130,860
 134,291
 (3)%
Gross margin on merchandise sales36% 38% (200) bps37% 38% (100) bps
        
Jewelry scrapping sales48,203
 47,810
 1%45,815
 47,745
 (4)%
Jewelry scrapping sales gross profit6,769
 7,672
 (12)%6,497
 7,328
 (11)%
Gross margin on jewelry scrapping sales14% 16% (200) bps14% 15% (100) bps
        
Other revenues219
 331
 (34)%233
 250
 (7)%
Net revenues373,828
 369,399
 1%385,959
 378,955
 2%
        
Segment operating expenses:    
    
Operations259,977
 255,321
 2%269,003
 263,094
 2%
Depreciation and amortization10,171
 12,242
 (17)%11,879
 12,869
 (8)%
Segment operating contribution103,680
 101,836
 2%105,077
 102,992
 2%
        
Other segment expenses179
 1,780
 (90)%3,402
 271
 1,155%
Segment contribution$103,501
 $100,056
 3%$101,675
 $102,721
 (1)%
        
Other data:    
    
Net earning assets — continuing operations (a)$280,673
 $270,974
 4%$299,674
 $290,140
 3%
Inventory turnover2.1
 2.2
 (0.1)x1.9
 1.9
 0.0x
Average monthly ending pawn loan balance per store (b)$280
 $270
 4%$292
 $279
 5%
Monthly average yield on pawn loans outstanding14% 14% 14% 14% 
Pawn loan redemption rate (c)84% 84% 84% 84% 
(a)Balance includes pawn loans and inventory.
(b)Balance is calculated based on the average of the monthly ending balance averages during the applicable period.
(c)Our pawn loan redemption rate represents the percentage of loans made that are repaid, renewed or extended at a point in time as opposed to the life of the loan.

Net revenue increased $4.4$7.0 million, or 1%2%, primarily due to larger outstanding pawn loan balances during the year,a 5%, or $11.3 million increase in PSC, partially offset by the negative impacts from hurricanes previously discussed.a 3%, or $3.4 million, decrease in merchandise sales gross profit. These results include a slight margin decline and an 11%, or $0.8 million, decrease in jewelry scrapping sales gross profit on less scrap volume. The increase in net revenue in fiscal 2017 attributable to same stores and new stores added sinceadded/closed during the prior year is summarized as follows:
Change in Net RevenueChange in Net Revenue
Pawn Service Charges Merchandise Sales Gross Profit TotalPawn Service Charges Merchandise Sales Gross Profit Total
          
(in millions)(in millions)
Same stores$8.4
 $(2.6) $5.8
$10.8
 $(3.0) $7.8
New stores and other0.1
 (0.5) (0.4)
Closed stores and other0.5
 (0.4) 0.1
Total$8.5
 $(3.1) $5.4
$11.3
 $(3.4) $7.9
Change in jewelry scrapping sales gross profit and other revenues    (1.0)    (0.8)
Total change in net revenue    $4.4
    $7.1
We continue to invest in the core pawn business, including commencement of our upgraded point of sale system rollout. We are confident that these initiatives, combined with further investments in product and customer analytics and in sustained training, coaching and mentoring of our field team, will continue to provide a robust platform for further profitable growth.
Pawn service chargesPSC increased 4%5% primarily due to a 4%5% increase in average ending monthly pawn loanPLO balances outstanding during the current year, continuing our trend of year-over-year growth,year. The higher average loan balance was driven by continued intensedisciplined lending practices and a focus on market leadership in meeting our customers' desireneed for cash. The increase incash, as well as acquired stores. Same store pawn service charges is inclusive of the negative impacts from hurricanes previously discussed.increased 5%.
Merchandise sales increased 1%2%, with gross margin on merchandise sales of 36%37%, belowa 100 basis point decline over the prior year, but within our target range of 35-38%.range. As a result, merchandise sales gross profit decreased 2%3% to $128.4$130.9 million. The decrease in merchandise sales gross profit is inclusive of the negative impacts from hurricanes previously discussed.
Jewelry scrapping sales gross profit remained relatively flat at 2% of current year net revenues, but down 11% from the prior year, in-line with our strategy to sell rather than scrap merchandise,jewelry in prime sales periods, with a 200100 basis point declinedecrease in gross margin to 14%.
WeOperations expenses increased 2%, including increased team member compensation at same stores. Depreciation and amortization improved total segment expenses to 42%8% primarily as a result of revenues from 43%a discrete charge of $0.5 million for the retirement of certain assets in the prior year. In dollar terms, segment expenses increased by $1.0 million, in line with our
A 2% increase in net revenue. This increase wasrevenue resulted in a 1% decrease in segment contribution primarily as a result of a $2.9 million reserve against a receivable balance from a gold refiner deemed uncollectible due to costs attributablethe refiner's Chapter 11 bankruptcy included in other segment expenses. As a net effect of these factors, segment contribution decreased 1% to Hurricane Harvey in Texas and Hurricane Irma in Florida during our fourth quarter of fiscal 2017 as previously discussed and $3.5 million higher labor costs with investment in field leadership and customer-facing team members in addition to higher employee benefit costs. These items were partially offset by a $2.0 million decrease in depreciation and amortization from a lower depreciable asset base. Restructuring activities have been substantially completed, resulting in a further $1.0 million offsetting reduction compared to the prior year.$101.7 million.

Non-GAAP Financial Information
In addition to the financial information prepared in conformity with accounting principles generally accepted accounting principles in the United States of America ("GAAP"), we provide certain other non-GAAP financial information on a constant currency basis ("constant currency"). We use constant currency and ongoing segment contribution results to evaluate results of our MexicoLatin America Pawn operations, which are denominated primarily in Mexican pesos.pesos and other Latin American currencies. We believe that presentation of constant currency results is meaningful and useful in understanding the activities and business metrics of our MexicoLatin America Pawn operations and reflect an additional way of viewing aspects of our business that, when viewed with GAAP results, provide a more complete understanding of factors and trends affecting our business. We provide non-GAAP financial information for informational purposes and to enhance understanding of our GAAP consolidated financial statements. We use this non-GAAP financial information to evaluate and compare operating results across accounting periods. Readers should consider the information in addition to, but not instead of or superior to, our financial statements prepared in accordance with GAAP. This non-GAAP financial information may be determined or calculated differently by other companies, limiting the usefulness of those measures for comparative purposes.
Constant currency results reported herein are calculated by translating consolidated balance sheet and consolidated statement of operations items denominated in Mexican pesoslocal currency to U.S. dollars using the exchange rate from the prior-year comparable period, as opposed to the current period, in order to exclude the effects of foreign currency rate fluctuations. We used the end-of-period rate for balance sheet items and the average closing daily exchange rate on a monthly basis during the appropriate period for statement of operations items. The end-of-period exchange rate as of September 30, 2017 and 2016 was 18.2 to 1 and 19.4 to 1, respectively. The approximate average exchange raterates for each applicable currency as compared to U.S. dollars as of and for the yearsthree and twelve months ended September 30, 2017, 20162019 and 2015 was 19.1 to 1, 17.9 to 1, and 15.1 to 1, respectively; however, our2018 were as follows:
  September 30, Three Months Ended September 30, Twelve Months Ended
September 30,
  2019 2018 2019 2018 2019 2018
             
Mexican peso 19.7
 18.7
 19.4
 18.9
 19.4
 19.0
Guatemalan quetzal 7.6
 7.6
 7.5
 7.5
 7.6
 7.3
Honduran lempira 24.2
 24.0
 24.1
 23.8
 24.1
 23.5
Peruvian sol 3.4
 3.3
 3.3
 3.3
 3.3
 3.2
Our statement of operations constant currency results reflect the impact of monthly effects of exchange ratesrate fluctuations and so are not directly calculable from the above rates. Constant currency results, where presented, also exclude the foreign currency gain or loss and the related foreign currency derivative gain or loss impact. We have experienced a prolonged weakening of the Mexican peso to the U.S. dollar and may continue to experience further weakening in future reporting periods, which may adversely impact our future operating results when stated on a GAAP basis.loss.

MexicoLatin America Pawn
The following table presents selected summary financial data from continuing operations for the MexicoLatin America Pawn segment, including constant currency results, after translation to U.S. dollars from its functional currencycurrencies of the Mexican peso.peso, Guatemalan quetzal, Honduran lempira and Peruvian sol. See “Results of Operations — Non-GAAP Financial Information” above.
Fiscal Year Ended September 30,Fiscal Year Ended September 30,
2017 (GAAP) 2016 (GAAP) Change (GAAP) 2017 (Constant Currency) Change (Constant Currency)2019 (GAAP) 2018 (GAAP) Change (GAAP) 2019 (Constant Currency) Change (Constant Currency)
            
(in thousands) (in thousands) (in thousands) (in thousands) 
Net revenues:            
Pawn service charges$34,643
 $31,907
 9% $36,819
 15%$78,997
 $67,491
 17% $80,821
 20%
            
Merchandise sales62,957
 60,331
 4% 67,629
 12%97,379
 87,673
 11% 99,886
 14%
Merchandise sales gross profit19,907
 19,329
 3% 21,383
 11%25,007
 27,463
 (9)% 25,907
 (6)%
Gross margin on merchandise sales32% 32%  32% 26% 31% (500) bps 26% (500) bps
            
Jewelry scrapping sales2,986
 2,282
 31% 3,291
 44%14,630
 13,007
 12% 14,956
 15%
Jewelry scrapping sales gross profit489
 397
 23% 542
 37%1,013
 1,134
 (11)% 1,033
 (9)%
Gross margin on jewelry scrapping sales16% 17% (100) bps 16% (100) bps7% 9% (200) bps 7% (200) bps
            
Other revenues645
 385
 68% 684
 78%179
 85
 111% 184
 116%
Net revenues55,684
 52,018
 7% 59,428
 14%105,196
 96,173
 9% 107,945
 12%
            
Segment operating expenses:      
      
Operations36,211
 38,481
 (6)% 38,750
 1%74,199
 61,553
 21% 75,898
 23%
Depreciation and amortization2,675
 2,965
 (10)% 2,862
 (3)%6,267
 4,068
 54% 6,400
 57%
Segment operating contribution16,798
 10,572
 59% 17,816
 69%24,730
 30,552
 (19)% 25,647
 (16)%
            
Other segment (income) expenses (a)(1,856) 2,064
 * (1,783) *
Other segment expense (income) (a)606
 (2,609) * 589
 *
Segment contribution$18,654
 $8,508
 119% $19,599
 130%$24,124
 $33,161
 (27)% $25,058
 (24)%
            
Other data: 
    
  
    
 
Net earning assets — continuing operations (b)$42,952
 $36,576
 17% $40,273
 10%$78,739
 $75,320
 5% $81,731
 9%
Inventory turnover2.4
 2.5
 (0.1)x 2.4
 (0.1)x2.4
 2.7
 (0.3)x 2.4
 (0.3)x
Average monthly ending pawn loan balance per store (c)$74
 $70
 6% $78
 11%$89
 $90
 (1)% $92
 2%
Monthly average yield on pawn loans outstanding16% 16%  16% 16% 15% 100 bps 16% 100 bps
Pawn loan redemption rate (d)78% 78%  78% 78% 79% (100) bps 78% (100) bps
*Represents an increase or decreasea percentage computation that is not mathematically meaningful.
(a)Fiscal 20172019 constant currency amount excludes $0.1 million ofnominal net GAAP basis foreign currency transaction gains resulting from movement in exchange rates. The net foreign currency transaction lossesgains for fiscal 20162018 were $1.3$0.2 million and are not excluded fromincluded in the above results.
(b)Balance includes pawn loans and inventory.
(c)Balance is calculated based on the average of the monthly ending balance averages during the applicable period.
(d)Our pawn loan redemption rate represents the percentageRate is solely inclusive of loans made that are repaid, renewed or extended at a point in time as opposed to the life of the loan.results from Empeño Fácil.

Our Mexico business continues to grow rapidly. WeIn the current year, our Latin America pawn segment acquired five pawn stores and opened ten22 de novo stores. At new stores, in fiscal 2017 and plan to open approximately ten more in fiscal 2018. We also see further opportunity for acquisitions in Latin America, and on October 6, 2017, we acquired 112 pawn stores located in Guatemala, El Salvador, Honduras and Peru, increasing the scale of our Latin American operations. In fiscal 2017, net revenue growth typically trails the growth in expenses until new stores begin to mature and until acquired stores are fully integrated and migrated to our operating metrics. Net revenue increased $3.7$9.0 million, or 7% (up $7.49%, ($11.8 million, or 12%, on a constant currency basis), primarily due to a 17% increase (20% on a constant currency basis) in PSC, offset by a 9% decrease (6% on a constant currency basis) in merchandise sales gross profit, inclusive of a discrete tax adjustment of $4.6 million relating to prior periods. Excluding the discrete transaction tax adjustment, net revenues increased 14%, (17% on a constant currency basis). The increasechange in net revenue attributable to same stores and new stores added since the prior year is summarized as follows:
Change in Net RevenueChange in Net Revenue (GAAP)
Pawn Service Charges Merchandise Sales Gross Profit TotalPawn Service Charges Merchandise Sales Gross Profit Total
          
(in millions)(in millions)
Same stores(a)$2.2
 $0.3
 $2.5
$4.0
 $(5.2) $(1.2)
New stores and other0.5
 0.3
 0.8
7.5
 2.7
 10.2
Total$2.7
 $0.6
 $3.3
$11.5
 $(2.5) $9.0
Change in jewelry scrapping sales gross profit and other revenues    0.4
    
Total change in net revenue    $3.7
    $9.0
Change in Net Revenue (Constant Currency)Change in Net Revenue (Constant Currency)
Pawn Service Charges Merchandise Sales Gross Profit TotalPawn Service Charges Merchandise Sales Gross Profit Total
          
(in millions)(in millions)
Same stores(a)$4.2
 $1.7
 $5.9
$5.6
 $(4.4) $1.2
New stores and other0.7
 0.4
 1.1
7.7
 2.9
 10.6
Total$4.9
 $2.1
 $7.0
$13.3
 $(1.5) $11.8
Change in jewelry scrapping sales gross profit and other revenues    0.4
    
Total change in net revenue    $7.4
    $11.8
(a)Amount includes discrete tax adjustment in merchandise sales gross profit of $4.6 million ($4.4 million on a constant currency basis).
Pawn service charges were up 9% (15%PSC increased 17% (20% on a constant currency basis). The average ending monthly PLO balance per store during the current year increased 1% (2% on a constant currency basis). PSC includes a $1.1 million increase in revenue attributable to the receipt of previously escrowed seller funds as a result of settling certain indemnification claims with the sellers of GPMX. In the current year, we loaned the $1.1 million back to the seller of GPMX in exchange for a promissory note. The note bears interest at the rate of 2.89% per annum and is secured by certain marketable securities owned by the seller and held in a U.S. brokerage account. All principal and accrued interest is due and payable in April 2024.
Merchandise sales increased 11% (14% on a constant currency basis) primarily from newly acquired stores, reduced by a $4.6 million discrete transaction tax adjustment relating to prior periods. Excluding the discrete transaction tax adjustment, gross margin on merchandise sales was 29%, or 200 basis points, below the prior year. The lower merchandise sales margin was influenced by efforts to liquidate aged general merchandise as well as slightly more lenient underwriting to optimize the balance between PSC and sales gross profit. As a result of same store loan growth, with an increased average ending monthly pawn loan balance outstanding during the current year of 6% (11%these factors, merchandise sales gross profit was down 9% to $25.0 million (6% to $25.9 million on a constant currency basis), driven by continued intense focus. Excluding the discrete transaction tax adjustment, merchandise sales gross profit increased 8% to $29.6 million (up 10% to $30.3 million on market leadership in meeting our customers' desire for cash, offset by foreigna constant currency impacts.basis).
MerchandiseJewelry scrapping sales were up 4% (12%increased 12% (15% on a constant currency basis), with a 200 basis point decrease in margin to 7%. The slightly lower scrap margin reflects higher processing fees from a new refiner following the bankruptcy of our prior refiner, as well as our stores’ efforts to merchandise higher value jewelry in store rather than scrapping to obtain a higher overall gross margin on merchandise salesprofit.
Other segment expense included interest of 32%, consistent with$1.5 million related to the prior year. As a result of the combination of these effects, offset by foreign currency impacts, merchandise sales gross profit was up 3% to $19.9 million (11% to $21.4 million on a constant currency basis).previously discussed discrete transaction tax adjustment.
We leveraged a 7% increase in net
Net revenue (14% on a constant currency basis) into a 59% increase in segment operating contribution (69% on a constant currency basis) due to focused expense management, despite absorbing start-up costs from de novo stores. After a $3.9 million improvement in other segment income, primarily interest income and foreign currency impacts, segment contribution increased 119% (130% on a constant currency basis) to $18.7 million ($19.6 million on a constant currency basis).
Segment expenses decreased by $6.5 million ($3.7 million on a constant currency basis) primarily due to:
A $1.4 million decrease ($0.3 million9% (12% on a constant currency basis) in labor costs largely duethe current year. Excluding the discrete transaction tax adjustment, net revenues increased 14% (17% on a constant currency basis). Operations expense increased at a faster pace of 21% (23% on a constant currency basis). Of this increase, 11% was attributable to foreign currency impacts;
A $1.9 millionsame stores and the remaining 10% was attributable to newly acquired or opened stores. At new stores, net revenue growth typically trails the growth in expenses until new stores begin to mature and until acquired stores are fully integrated and migrated to our operating metrics. Contributing to the overall increase in interest incomeoperating expenses was higher labor, energy and robbery/security costs, as a resultwell as increases in operating supplies at same stores and the cost of new licensing requirements in Mexico. We are investing in improved security features at higher risk stores to deter, thwart and limit the losses from future robbery attempts, not only to decrease direct robbery losses but to enhance the safety and comfort of our notesteam members and customers.
Depreciation and amortization increased 54% (57% on a constant currency basis) from new and acquired stores and additional capital investment in existing and acquired operations following acquisition. Additionally, we recorded a $0.7 million reserve against a receivable deemed uncollectible from a refiner, consisting of a $1.5 million reserve recorded in the salefirst quarter ended December 31, 2018 and a subsequent $0.8 million recovery in the second quarter of Grupo Finmart, includingfiscal 2019 included in other segment expenses. These factors resulted in a $0.5 million gain as a result of the restructuring of the notes receivable in September 2017, combined with the ordinary accruals of interest and accretion of associated discounts;
A $0.5 million decrease in restructuring charges as we have substantially completed all prior restructuring actions; andsegment contribution of $9.0 million or 27% ($8.1 million or 24% on a constant currency basis), including the impact of a $6.1 million discrete transaction tax adjustment.
A $1.4 million decrease in foreign currency transaction losses; partially offset by
$0.6 million in losses, net of insurance recoveries, associated with the riot related looting of 12 stores during our second fiscal quarter.

Other International
The following table presents selected summary financial data from continuing operations for the Other International segment after translation to U.S. dollars from its reporting units’ functional currencies of primarily Canadian and Australian dollars:
 Fiscal Year Ended September 30, Percentage Change
 2017 2016 
      
 (in thousands)  
Net revenues:     
Consumer loan fees and interest$7,983
 $8,769
 (9)%
Consumer loan bad debt(1,988) (1,965) 1%
Other revenues, net3
 9
 (67)%
Net revenues5,998
 6,813
 (12)%
      
Segment operating (income) expenses:    
Operating expenses8,639
 7,803
 11%
Equity in net (income) loss of unconsolidated affiliates(4,916) 255
 *
Segment operating income (loss)2,275
 (1,245) *
      
Other segment expenses(96) 11,165
 *
Segment contribution (loss)$2,371
 $(12,410) *
 Fiscal Year Ended September 30, Percentage Change
 2019 2018 
      
 (in thousands)  
Net revenues:     
Consumer loan fees and interest$5,631
 $8,120
 (31)%
Consumer loan bad debt(2,338) (1,697) 38%
Net revenues3,293
 6,423
 (49)%
      
Segment operating expenses (income):    
Operating expenses7,595
 10,378
 (27)%
Equity in net loss (income) of unconsolidated affiliates135
 (5,529) *
Segment operating (loss) income(4,437) 1,574
 *
      
Impairment of investment19,725
 11,712
 68%
Other segment expense (income)2,668
 (132) *
Segment loss$(26,830) $(10,006) 168%
*Represents an increase or decreasea percentage computation that is not mathematically meaningful.
Segment contributionloss of $26.8 million was $2.4$16.8 million an increase of $14.8 million fromgreater than the prior year loss primarily due toto:
A $5.2 million increase in earnings from Cash Converters International as a result of improved operations and the completion of fiscal 2016 restructuring actions; and
No impairmentsImpairment of our investment in Cash Converters International in fiscal 2017, compared to an $11.0the amount of $19.7 million impairment ($7.215.3 million, net of taxes); and
A $5.7 million decrease in fiscal 2016;income from our unconsolidated affiliates including recognition of several discrete charges recognized by Cash Converters International;
A $3.1 million decrease in net revenue as we continue to manage the product mix between installment loans and single-pay loans in Canada; and
A $1.9 million charge from the expiration of a call option as a result of a third-party investment in Rich Data Corporation (“RDC”), our unconsolidated affiliate; partially offset by
A $1.6$2.3 million increasedecrease in operating expenses duecosts to further investment in the development of a digital IT platform that enables greater intimacy with our customersdevelop technology to drive future revenue enhancement.enhancement as a result of the deconsolidation of RDC.

Due partly to regulatory changes that became effective January 1, 2018, we added installment loan products in our Canada CASHMAX business to meet the needs of our customers. In addition to single-pay loans, all CASHMAX stores now offer installment loans with terms ranging from six to 18 months and average yields of 47% per annum. We recently decreased efforts to grow the installment loan balance and refocused on serving customers’ greater demand for single-pay loans and, as a result, have seen improved operating results in the latter half of fiscal 2019. We entered into a secured borrowing arrangement in November 2018 to provide up to CAD $25.0 million to fund originations of installment loans through November 2019 and have obtained $1.5 million in proceeds from the facility through September 30, 2019. See Note 8 of Notes to Consolidated Financial Statements included in “Part II, Item 8 — Financial Statements and Supplemental Data.”
Subsequent to September 30, 2019 (on October 21, 2019), Cash Converters International agreed to settle the sole remaining class action lawsuit previously lodged on behalf of borrowers residing in Queensland, Australia who took out personal loans from Cash Converters International between July 30, 2009 and June 30, 2013. Cash Converters International agreed to pay AUD $42.5 million, subject to court approval. We estimate recording a charge of approximately $10.0 million for our share of the settlement from Cash Converters International in fiscal 2020 related to this event, in addition to our regularly included share of their earnings. Cash Converters International has announced that it intends to fund the settlement with cash on hand and cash flow from operations. Though such increase in value does not affect the carrying value of our investment, shares in Cash Converters International increased from AUD $0.14 as of September 30, 2019 to AUD $0.245 as of October 30, 2019, representing an increase in value of our investment of $15.8 million during that period.

Other Items
The following table reconciles our consolidated segment contribution discussed above to net income (loss) attributable to EZCORP, Inc., including items that affect our consolidated financial results but are not allocated among segments:
 Fiscal Year Ended September 30, Percentage Change
 2017 2016 
      
 (in thousands)  
Segment contribution$124,526
 $96,154
 30%
Corporate expenses (income):    
Administrative53,254
 68,101
 (22)%
Depreciation and amortization10,624
 11,117
 (4)%
Loss on sale or disposal of assets27
 269
 (90)%
Restructuring
 183
 (100)%
Interest expense27,794
 16,243
 71%
Interest income(10,173) (49) *
Other income(239) (73) 227%
Income from continuing operations before income taxes43,239
 363
 11,812%
Income tax expense11,206
 9,361
 20%
Income (loss) from continuing operations, net of tax32,033
 (8,998) *
Loss from discontinued operations, net of tax(1,825) (79,432) (98)%
Net income (loss)30,208
 (88,430) *
Net loss attributable to noncontrolling interest(1,650) (7,686) (79)%
Net income (loss) attributable to EZCORP, Inc.$31,858
 $(80,744) *
*Represents an increase or decrease that is not meaningful.
Administrative expenses
 Fiscal Year Ended September 30, Percentage Change
 2019 2018 
      
 (in thousands)  
Segment contribution$98,969
 $125,876
 (21)%
Corporate expenses (income):    
Administrative63,665
 53,639
 19%
Depreciation and amortization10,432
 8,363
 25%
Loss on sale or disposal of assets and other24
 233
 (90)%
Interest expense30,537
 27,738
 10%
Interest income(9,485) (14,422) (34)%
Other income(378) (5,214) (93)%
Income from continuing operations before income taxes4,174
 55,539
 (92)%
Income tax expense2,406
 18,389
 (87)%
Income from continuing operations, net of tax1,768
 37,150
 (95)%
Loss from discontinued operations, net of tax(457) (856) (47)%
Net income1,311
 36,294
 (96)%
Net loss attributable to noncontrolling interest(1,230) (988) 24%
Net income attributable to EZCORP, Inc.$2,541
 $37,282
 (97)%
Segment contribution decreased $14.8 million, or 22%, due primarily to:
A $7.9 million decrease in business and professional fees due to completiona $19.7 million impairment of internal control remediation efforts in the prior year, inclusive of $0.8 million in acquisition-related costs below; and
A $7.0 million decrease in labor costs including the impact of corporate headcount reductions; partially offset by
$1.2 million in costs related to our acquisition of GPMX in October 2017.
Interest expense increased $11.6 million, or 71%, primarily as a result of our Term Loan Facility obtained in September 2016, including accruals of interest in addition to amortization of associated discounts and deferred financings costs. Included in interest expense is a loss on extinguishment of debt and other costs of $5.3 million as a result of retiring $35 million principal amount of 2019 Convertible Notes and the full Term Loan Facility in July 2017 using proceeds from our offering of 2024 Convertible Notes.
Interest income increased $10.1 million as a result of our notes receivable from the sale of Grupo Finmart including a $2.5 million gain in the U.S. as a result of the restructuring of the notes receivable in September 2017, in addition to ordinary accruals of interest and accretion of associated discounts.
Income taxes increased $1.8 million, or 20%, from a $9.4 million expense in the prior year to an $11.2 million expense in the current year. The overall increase in our tax expense was driven by an increase in our pre-tax earnings from $0.4 million in the prior year to $43.2 million in the current year. Income tax expense includes other items that do not necessarily correspond to pre-tax earnings and create volatility in our effective tax rate. These items include the impact of earnings and foreign tax credits from our equity investment in Cash Converters International, a $2.9 million charge included in our ordinary share of earnings from Cash Converters International, several discrete charges recorded by Cash Converters International and the net effectimpact of state taxes, non-deductible items and changesa $6.1 million discrete transaction tax adjustment in valuation allowances. Inour Latin America Pawn segment.
Administrative expenses increased $10.0 million, or 19%, in the current year state tax expense decreasedprimarily due to a decision$6.7 million of strategic investments in the Lana digital platform, due diligence expenses on acquisition opportunities ultimately abandoned, other professional fees and costs related to elect to file combined returns in certain states that allow combined filings where separate returns were previously filed. In addition, we recognized a partial reversalrecruitment and compensation of additional members of our valuation allowanceboard of directors.
Depreciation and amortization expense increased $2.1 million, or 25%, primarily due to additional capitalized software costs, including the costs to develop our new point of sale system.
Interest expense increased $2.8 million, or 10%, primarily due to an increase in average debt outstanding during the current year compared to the prior year, offset by realizing a portionthe reduction of interest expense on our capital loss carryforwards2019 Convertible Notes which were repaid on June 17, 2019. Effective interest rates on our outstanding convertible debt were approximately 8% to 9%. We expect interest expense to decrease in connection withfuture periods due to the restructuringrepayment of the 2019 Cash Convertible Notes. For additional information about our Grupo Finmart notes receivable. See Note 10financing transactions, see “Note 8 of Notes to Consolidated Financial Statements included in “Part II, Item 8 — Financial Statements and Supplemental Data” for quantification of these items.

Fiscal 2016 vs. Fiscal 2015
Summary Financial Data
The following table presents selected summary consolidated financial data for our fiscal years ended September 30, 2016 and 2015. This table, as well as the discussion that follows, should be read with the consolidated financial statements and related notes included in “Part II, Item 8 — Financial Statements and Supplementary Data.”
 Fiscal Year Ended September 30, Change
 2016 2015 
      
 (in thousands)  
Net revenues:     
Pawn service charges$261,800
 $247,204
 6%
      
Merchandise sales409,107
 402,118
 2%
Merchandise sales gross profit150,836
 134,329
 12%
Gross margin on merchandise sales37% 33% 400 bps
      
Jewelry scrapping sales50,113
 57,973
 (14)%
Jewelry sales gross profit8,074
 11,907
 (32)%
Gross margin on jewelry scrapping sales16% 21% (500) bps
      
Other revenues, net7,520
 9,580
 (22)%
Net revenues428,230
 403,020
 6%
      
Operating expenses399,057
 418,623
 (5)%
Non-operating expenses28,810
 50,604
 (43)%
Income (loss) from continuing operations before income taxes363
 (66,207) *
Income tax expense (benefit)9,361
 (14,025) *
Loss from continuing operations, net of tax(8,998) (52,182) (83)%
Loss from discontinued operations, net of tax(79,432) (42,045) 89%
Net loss(88,430) (94,227) (6)%
Net loss attributable to noncontrolling interest(7,686) (5,035) 53%
Net loss attributable to EZCORP, Inc.$(80,744) $(89,192) (9)%
      
Net pawn earning assets:     
Pawn loans$167,329
 $159,964
 5%
Inventory, net140,224
 124,084
 13%
Total net pawn earning assets$307,553
 $284,048
 8%
*Represents an increase or decrease in excess of 100% or not meaningful.
Total revenues for fiscal 2016Interest income decreased $4.9 million, or 34%, primarily due to the declining principal balance on the Grupo Finmart notes as they are repaid in accordance with their agreed amortization schedule and the reduction of interest earned on outstanding cash balances after repayment of our 2019 Convertible Notes in June 2019. The remainder of principal outstanding on the Grupo Finmart notes and the first installment ($6.0 million) of the deferred compensation fee were $730.5 million compared to $720.0 million for fiscal 2015. Excluding jewelry scrapping sales, total revenues increased $18.4 million, drivenreceived by increased merchandise sales and pawn service charge growth.
Total operating expenses decreased from $418.6September 2019, reducing the amount of interest income recognized going forward. As of September 30, 2019, remaining amounts receivable under the Grupo Finmart notes receivable are $4.0 million in fiscal 2015 to $399.1March 2020 and $4.0 million in fiscal 2016. This $19.6September 2020, plus interest.
Other income in the prior year was comprised primarily of $5.2 million or 5%, decrease wasin net recoveries pertaining to a legal settlement.

Income taxes decreased $16.0 million due primarily due to:
A $15.2$51.4 million decrease in restructuring expenseincome from our fiscal 2015 restructuring plan aimed to streamline our structure and operating model to improve overall efficiency and reduce costs;continuing operations before income taxes;
A $4.9 million decrease in administrative expense due primarily todiscrete transaction tax adjustment with a $3.6 million decrease in salaries and related costs, a $3.4 million decrease in litigation and related costs and $5.8tax benefit of $1.8 million in various other individually small reductions in corporate costs as we continued to work towards corporate overhead reduction goals, offset by a $8.0

million increase in short-term and long-term incentive programs. Administrative expenses include $4.2 million of fiscal 2015 restatement related expenses recorded in fiscal 2016;
A $4.4 million decrease in depreciation and amortization expense as a result of ongoing savings realized from a lower depreciable fixed asset base as a result of our strategic review completed in fiscal 2015;the current year; and
A $1.6 million decreaselower maximum U.S. corporate tax rate of 21% in loss on sale or disposal of assets, duethe current year compared to a reductionhigher blended rate in asset disposals in fiscal 2016;the prior year; partially offset by
A $6.4first quarter of fiscal 2018 charge related to the impacts of the U.S. Tax Cuts and Jobs Act of 2017; and
A $3.1 million increasereduction in operations expense primarily as a result of staffing enhancements, increased participation in incentive compensation plans in our field organization and an increase in short-term and long-term incentive programs, as well as costsbenefits associated with new stores acquired. The largest componentthe expiration of this increase, which was offset by other items, was increased bonuses due to the substantial improvement in U.S. and Mexico Pawn operating results in fiscal 2016 as compared to fiscal 2015.a statute of limitations on uncertain tax positions.
Total non-operating expenses increased $21.8 million from fiscal 2015. This decrease was primarily due to:
Impairment of our investment in Cash Converters International in fiscal 2016 in the amount of $11.0 million ($7.2 million, net of taxes), as compared to an impairment of our investment in fiscal 2015 in the amount of $26.8 million ($17.4 million, net of taxes);
A $5.2 million decrease in loss from our unconsolidated affiliate due to improvement in performance of Cash Converters International; and
A $1.0 million decrease in other expense primarily due to net foreign currency transaction losses in fiscal 2016 as a result of movement in exchange rates affecting the revaluation of intercompany amounts and foreign currency debt outstanding.
Income tax expense increased $23.4 million, from a $14.0 million benefit in the prior year to a $9.4 million expense in the current year, primarily due to the $66.6 million decrease in loss from continuing operations before income taxes. Income tax expense includes other items that do not necessarily correspond to pre-tax earnings and create volatility in our effective tax rate. These items include the impact of earnings and foreign tax credits from our equity investment in Cash Converters International, the net effect of state taxes, non-deductible items and changes in valuation allowances, for certain foreign operations.the lapse of the statute of limitations of uncertain tax positions in the current year, as well as impacts from the new federal tax regime in the United States. See Note 10 of Notes to Consolidated Financial Statements included in “Part II, Item 8 — Financial Statements and Supplemental Data” for quantification of these items.
Loss from discontinued operations in fiscal 2015 and 2016 was primarily comprised of Grupo Finmart and USFS as further discussed in Note 16 of Notes to Consolidated
Fiscal 2018 vs. Fiscal 2017
Summary Financial Statements included in “Part II, Item 8 — Financial Statements and Supplementary Data.” Loss from discontinued operations, net of tax increased $37.4 million from fiscal 2015 primarily due to the following in addition to the income tax effects thereon:Data
A $26.7 million decrease in net revenues from Grupo Finmart from fiscal 2015 of as a result of delays in collections and other factors; and
A $73.2 million impairment of Grupo Finmart goodwill in fiscal 2016; partially offset by
A $34.2 million gain on disposition of Grupo Finmart in fiscal 2016; and
$42.4 million in fiscal 2015 charges related to exiting USFS.

U.S. Pawn
The following table presents selected summary consolidated financial data from continuing operations for the U.S. Pawn segment:
 Fiscal Year Ended September 30, Change
 2016 2015 
      
 (in thousands)  
Net revenues:     
Pawn service charges$229,893
 $216,211
 6%
      
Merchandise sales348,771
 334,635
 4%
Merchandise sales gross profit131,503
 115,682
 14%
Gross margin on merchandise sales38% 35% 300 bps
      
Jewelry scrapping sales47,810
 54,343
 (12)%
Jewelry scrapping sales gross profit7,672
 11,498
 (33)%
Gross margin on jewelry scrapping sales16% 21% (500) bps
      
Other revenues, net331
 945
 (65)%
Net revenues369,399
 344,336
 7%
      
Segment operating expenses:    
Operations255,321
 244,232
 5%
Depreciation and amortization12,242
 15,227
 (20)%
Segment operating contribution101,836
 84,877
 20%
      
Other segment expenses1,780
 5,029
 (65)%
Segment contribution$100,056

$79,848
 25%
      
Other data: 
  
 
Net earning assets — continuing operations (a)$270,974
 $251,068
 8%
Inventory turnover2.2
 2.5
 (0.3)x
Average monthly ending pawn loan balance per store (b)$270
 $252
 7%
Monthly average yield on pawn loans outstanding14% 14% 
Pawn loan redemption rate (c)84% 84% 
fiscal 2018 and 2017.
*Represents an increase or decrease that is not meaningful.
(a)Balance includes pawn loans and inventory.
(b)Balance is calculated based on the average of the monthly ending balance averages during the applicable period.
(c)Our pawn loan redemption rate represents the percentage of loans made that are repaid, renewed or extended at a point in time as opposed to the life of the loan.

Net revenue increased 7% ($25.1 million), with core pawn revenue increasing $27.8 million, or 5%, from fiscal 2015. The increase in net revenue attributable to same stores and new stores added during fiscal 2016 is summarized as follows:
 Change in Net Revenue
 Pawn Service Charges Merchandise Sales Gross Profit Total
      
 (in millions)
Same stores$9.5
 $11.8
 $21.3
New stores and other4.2
 4.0
 8.2
Total$13.7
 $15.8
 $29.5
Change in jewelry scrapping sales gross profit and other revenues    (4.4)
Total change in net revenue    $25.1
 Fiscal Year Ended September 30, Change
 2018 2017 
      
 (in thousands)  
Net revenues:     
Pawn service charges$304,577
 $273,077
 12%
      
Merchandise sales438,372
 414,838
 6%
Merchandise sales gross profit161,754
 148,313
 9%
Gross margin on merchandise sales37% 36% 100 bps
      
Jewelry scrapping sales60,752
 51,189
 19%
Jewelry scrapping sales gross profit8,462
 7,258
 17%
Gross margin on jewelry scrapping sales14% 14% 
      
Other revenues, net6,758
 6,859
 (1)%
Net revenues481,551
 435,507
 11%
      
Operating expenses414,427
 382,468
 8%
Non-operating expenses11,585
 10,361
 12%
Income from continuing operations before income taxes55,539
 42,678
 30%
Income tax expense18,389
 11,093
 66%
Income from continuing operations, net of tax37,150
 31,585
 18%
Loss from discontinued operations, net of tax(856) (1,825) (53)%
Net income36,294
 29,760
 22%
Net loss attributable to noncontrolling interest(988) (1,650) (40)%
Net income attributable to EZCORP, Inc.$37,282
 $31,410
 19%
      
Net pawn earning assets:     
Pawn loans$198,463
 $169,242
 17%
Inventory, net166,997
 154,411
 8%
Total net pawn earning assets$365,460
 $323,653
 13%
Pawn service chargesNet revenues for fiscal 2018 were $481.6 million compared to $435.5 million in the prior year, driven primarily by acquired stores. PSC increased 12% on a higher average PLO balance resulting from acquisitions and same store growth. Merchandise sales increased 6%, with the monthly average yield remaining consistent at 14%, offset by the increase in average monthly ending pawn loans outstanding of 7% due to continued focus on customer experience.
Grossgross margin on merchandise sales increasedimproving 100 basis points to 38% from 35% in fiscal 2015 as a result37%, falling within our target range of improved execution in disposing of aged inventory, as well as ongoing discipline in pawn loan valuation and retail pricing cadences. These positive operating developments drove an increase in merchandise sales gross profit of $15.8 million. We reduced total aged inventory (as a percentage of total inventory) to 8% from 10%. This reduction is primarily attributable to a reduction of aged jewelry inventory to 11% from 15% in the prior year, while our aged general merchandise inventory remained consistent at 5%35-38%.
Gross margin on jewelry scrapping sales decreased to 16% from 21%. Jewelry scrapping sales gross profit decreased to 2% of net revenues from 3% in the prior yearTotal operating expenses increased $32.0 million, or 8%, primarily as a result of our strategy to sell rather than scrap jewelrythe acquisition of 196 pawn stores in Latin America during our peak selling season, as margins on scrapping are lower than those on sales.
fiscal 2018. Total segmentnon-operating expenses increased to $269.3$1.2 million, (43% of revenues) in fiscal 2016 from $264.5 million (44% of revenues) in fiscal 2015or 12%, primarily due to:
An $11.1 million, or 5%, net increase in operations expense primarily due to increased wages due to staffing enhancements and an increased participation in incentive compensation plans in our field organization to better serve and satisfy our customers amounting to $16.2 million, comprised of a $8.4 million increase in bonuses due to the substantial improvement in operating results in fiscal 2016 as compared to fiscal 2015 and a $7.8 million increase in salaries and related costs, in addition to costs associated with new stores acquired and other small items. The wage increases were partially offset by a $5.3 million reduction due to a fiscal 2015 impairment of long-lived intangible and fixed assets; partially offset by
A $3.0 million, or 20%, decrease in depreciation and amortization expense as a result of savings realized from a lower depreciable fixed asset base as a result of our strategic review completed in fiscal 2015; and
A $0.3 million decrease in restructuring costs pertaining to our restructuring plan initiated in the fourth quarter of our fiscal 2015.

Mexico Pawn
The following table presents selected summary financial data from continuing operations for the Mexico Pawn segment, including constant currency results, after translation to U.S. dollars from its functional currency of the Mexican peso. See “Results of Operations — Non-GAAP Financial Information” above.
 Fiscal Year Ended September 30,
 2016 (GAAP) 2015 (GAAP) Change (GAAP) 2016 (Constant Currency) Change (Constant Currency)
          
 (in thousands)   (in thousands)  
Net revenues:         
Pawn service charges$31,907
 $30,993
 3% $37,824
 22%
          
Merchandise sales60,331
 65,408
 (8)% 71,518
 9%
Merchandise sales gross profit19,329
 18,037
 7% 22,913
 27%
Gross margin on merchandise sales32% 28% 400 bps 32% 400 bps
          
Jewelry scrapping sales2,282
 3,267
 (30)% 2,705
 (17)%
Jewelry scrapping sales gross profit397
 313
 27% 470
 50%
Gross margin on jewelry scrapping sales17% 10% 700 bps 17% 700 bps
          
Other revenues385
 1,021
 (62)% 456
 (55)%
Net revenues52,018
 50,364
 3% 61,663
 22%
          
Segment operating expenses:    
    
Operations38,481
 43,927
 (12)% 45,617
 4%
Depreciation and amortization2,965
 4,440
 (33)% 3,515
 (21)%
Segment operating contribution10,572
 1,997
 429% 12,531
 527%
          
Other segment expenses (a)2,064
 2,982
 (31)% 907
 (70)%
Segment contribution (loss)$8,508
 $(985) * $11,624
 *
          
Other data:         
Net earning assets — continuing operations (b)$36,576
 $32,966
 11% $41,496
 26%
Inventory turnover2.5
 2.7
 (0.2)x 2.5
 (0.2)x
Average monthly ending total pawn loan balances per store (c)$70
 $65
 8% $82
 26%
Monthly average yield on pawn loans outstanding16% 16%  16% 
Pawn loan redemption rate (d)78% 77% 100 bps 78% 100 bps
*Represents an increase or decrease that is not meaningful.
(a)Fiscal 2016 constant currency amount excludes $1.3 million of net GAAP basis foreign currency transaction losses resulting from movement in exchange rates. The net foreign currency transaction losses for fiscal 2015 were $2.0 million and are not excluded from the above results.
(b)Balance includes pawn loans and inventory.
(c)Balance is calculated based on the average of the monthly ending balance averages during the applicable period.
(d)Our pawn loan redemption rate represents the percentage of loans made that are repaid, renewed or extended at a point in time as opposed to the life of the loan.
Our Mexico Pawn operations continued to grow significantly, with the positive constant currency results largely offset by changes in foreign currency exchange rates. Core pawn revenue decreased $4.2 million, or 4%, on a GAAP basis, but increased $12.9 million, or 13%, on a constant currency basis. The change in net revenue attributable to same store and new

stores added since fiscal 2015 is summarized as follows:
 Change in Net Revenue
 Pawn Service Charges Merchandise Sales Gross Profit Total
      
 (in millions)
Same stores$1.1
 $2.2
 $3.3
New stores and other(0.2) (0.9) (1.1)
Total$0.9
 $1.3
 $2.2
Change in jewelry scrapping sales gross profit and other revenues    (0.5)
Total change in net revenue    $1.7
 Change in Net Revenue (Constant Currency)
 Pawn Service Charges Merchandise Sales Gross Profit Total
      
 (in millions)
Same stores$6.4
 $6.0
 $12.4
New stores and other0.4
 (1.1) (0.7)
Total$6.8
 $4.9
 $11.7
Change in jewelry scrapping sales gross profit and other revenues    (0.4)
Total change in net revenue    $11.3
Pawn service charges increased 3% (22% on a constant currency basis) primarily as a result of continued focus on pawn loan growth. The average monthly ending pawn loan balances outstanding increased 8% (26% on a constant currency basis) from fiscal 2015.
Gross margin on merchandise sales increased to 32% from 28% in fiscal 2015 as a result of improved execution in disposing of aged inventory from the prior year, as well as ongoing discipline in pawn loan valuation and retail pricing cadences. These positive operating developments drove an increase in merchandise sales gross profit of $1.3 million ($4.9 million increase on a constant currency basis).
Total segment expenses in fiscal 2016 were $43.5 million or 46% of revenues ($50.0 million or 44% of revenues on a constant currency basis), compared to $51.3 million (51% of revenues) in fiscal 2015. The changes were primarily due to:
A $1.9 million decrease ($0.7 million increase on a constant currency basis) in operations expense due to staffing realignments and an increased participation in incentive compensation plans due to the substantial improvement in operating results in fiscal 2016 as compared to fiscal 2015;
A $1.8 million decrease in rent expense primarily due to currency impacts ($0.1 million in constant currency);
A $1.4 million decrease in impairment charges from fiscal 2015 on both a GAAP and constant currency basis;
A $1.5 million decrease in depreciation and amortization ($0.9 million on a constant currency basis) expense as a result of ongoing savings realized from a lower depreciable fixed asset base as a result of our strategic review completed in fiscal 2015; and
A $1.1 million decrease in licenses and fees on both a GAAP and constant currency basis in addition to other smaller items and additional foreign currency impacts.

Other International
The following table presents selected summary financial data from continuing operations for the Other International segment after translation to U.S. dollars from its reporting units’ functional currencies of primarily Canadian and Australian dollars:
 Fiscal Year Ended September 30, Percentage Change
 2016 2015 
      
 (in thousands)  
Net revenues:     
Consumer loan fees and interest$8,769
 $10,739
 (18)%
Consumer loan bad debt(1,965) (3,125) (37)%
Other revenues, net9
 706
 (99)%
Net revenues6,813
 8,320
 (18)%
      
Segment operating expenses:    
Operating expenses7,803
 7,396
 6%
Equity in net loss of unconsolidated affiliates255
 5,473
 (95)%
Segment operating loss(1,245) (4,549) (73)%
      
Other segment expenses11,165
 29,406
 (62)%
Segment loss$(12,410)
$(33,955) (63)%
*Represents an increase or decrease that is not meaningful.
Segment loss from the Other International segment was $12.4 million, a decrease of $21.5 million, or 63%, from fiscal 2015. This decrease was primarily due to:
A $15.9 million decrease in impairment of investments due to the fiscal 2016 impairmentImpairment of our investment in Cash Converters International in the amount of $11.0$11.7 million ($7.29.2 million, net of taxes) as compared to the fiscal 2015 impairment of $26.8 million ($17.4 million, net of taxes);
A $5.2 million decrease in loss from our unconsolidated affiliate. The loss of $0.3 million presented above for fiscal 2016 includes pre-tax charges totaling $11.8 million including restructuring costs, compliance provision and other, translated using applicable exchange rates in effect for EZCORP’s year ended September 30, 2016;
A $2.4 million decrease in restructuring costs due to substantial costs in the prior-year pertaining to our fiscal 2015 restructuring plan initiated in the fourth quarter of our fiscal 2015, which included the closure of 12 underperforming Canadian Cash Converters stores during fiscal 2015; partially offset by
A $1.5$4.9 million decreaseincrease in segment net revenues due partiallyinterest income on the Grupo Finmart notes receivable, in addition to wind downordinary accruals of certain Canadian operations;interest and accretion of associated debt discounts; and
A $0.4$5.0 million increase in segment operating expenses asother income primarily due to net recoveries from a result of $2.6 million invested in building an IT marketing platform to provide targeted solutions for our pawn customers, offset by a $2.2 million overall decrease in expenses associated with the wind down of certain Canadian operations.legal settlement.

Other Items
The following table reconciles our consolidated segment contribution discussed above to net loss attributable to EZCORP, Inc., including items that affect our consolidated financial results but are not allocated among segments:
 Fiscal Year Ended September 30, Percentage Change
 2016 2015 
      
 (in thousands)  
Segment contribution$96,154
 $44,908
 114%
Corporate expenses (income):    
Administrative68,101
 72,986
 (7)%
Depreciation and amortization11,117
 10,676
 4%
Loss on sale or disposal of assets269
 1,407
 (81)%
Restructuring183
 9,702
 (98)%
Interest expense16,243
 16,310
 —%
Interest income(49) (158) (69)%
Other (income) expense(73) 192
 *
Income (loss) from continuing operations before income taxes363
 (66,207) *
Income tax expense (benefit)9,361
 (14,025) *
Loss from continuing operations, net of tax(8,998) (52,182) (83)%
Loss from discontinued operations, net of tax(79,432) (42,045) 89%
Net loss(88,430) (94,227) (6)%
Net loss attributable to noncontrolling interest(7,686) (5,035) 53%
Net loss income attributable to EZCORP, Inc.$(80,744) $(89,192) (9)%
*Represents an increase or decrease that is not meaningful.
Net income from continuing operations before incomeIncome taxes increased $66.6$7.3 million, or 66%, from fiscal 2015 to income of $0.4$11.1 million in fiscal 2016 primarily due to:
A $51.22017 to $18.4 million in fiscal 2018. The overall increase in segment contributions of $20.2 million, $21.5 million and $9.5 million from the U.S. Pawn, Other International and Mexico Pawn segments, respectively;
A $9.5 million decrease in restructuringour tax expense was driven primarily due to restructuring actions initiated in prior fiscal years which have wound down; and
A $4.9 million decrease in administrative expense due primarily to a $3.6 million decrease in salaries and related costs, a $3.4 million decrease in litigation and related costs and $5.8 million in various other individually small reductions in corporate costs, including a reduction in restatement related costs, offset by a $8.0 million30% increase in short-term and long-term incentive programs. Administrative expenses include $4.2 million of fiscal 2015 restatement related expenses recorded in fiscal 2016; partially offset by
A $0.4 million increase in depreciation and amortization expense.
our pre-tax earnings. Income tax expense increased $23.4 million, from a $14.0 million benefit in the prior year to a $9.4 million expense in the current year, primarily due to the $66.6 million decrease in loss from continuing operations before income taxes. Income tax expenseboth periods includes other items that do not necessarily correspond to pre-tax earnings and create volatility in our effective tax rate. These items include the impact of earnings and foreign tax credits from our equity investment in Cash Converters International, the net effect of state taxes, non-deductible items and changes in valuation allowances for certain foreign operations.allowances. In addition, we were impacted by the Tax Cuts and Jobs Act of 2017 (the "Act") as well as the lapse of statutes of limitations on uncertain tax positions in the current year. That tax law change caused us to revalue our net deferred tax assets to reflect the lower U.S. federal tax rate at which deferred tax items are expected to reverse, partially offset by the expiration of statutes of limitations on some previously uncertain tax positions. See Note 10 of Notes to Consolidated Financial Statements included in “Part II, Item 8 — Financial Statements and Supplemental Data” for quantification of these items.

LossU.S. Pawn
The following table presents selected summary financial data from discontinuedcontinuing operations for the U.S. Pawn segment:
 Fiscal Year Ended September 30, Change
 2018 2017 
      
 (in thousands)  
Net revenues:     
Pawn service charges$237,086
 $238,645
 (1)%
      
Merchandise sales350,699
 351,878
 —%
Merchandise sales gross profit134,291
 128,403
 5%
Gross margin on merchandise sales38% 36% 200 bps
      
Jewelry scrapping sales47,745
 48,203
 (1)%
Jewelry scrapping sales gross profit7,328
 6,769
 8%
Gross margin on jewelry scrapping sales15% 14% 100 bps
      
Other revenues, net250
 219
 14%
Net revenues378,955
 374,036
 1%
      
Segment operating expenses:    
Operations263,094
 260,089
 1%
Depreciation and amortization12,869
 10,171
 27%
Segment operating contribution102,992
 103,776
 (1)%
      
Other segment expenses271
 179
 51%
Segment contribution$102,721

$103,597
 (1)%
      
Other data: 
  
 
Net earning assets — continuing operations (a)$290,140
 $280,673
 3%
Inventory turnover1.9
 2.1
 (0.2)x
Average monthly ending pawn loan balance per store (b)$279
 $280
 —%
Monthly average yield on pawn loans outstanding14% 14% 
Pawn loan redemption rate84% 84% 
(a)Balance includes pawn loans and inventory.
(b)Balance is calculated based on the average of the monthly ending balance averages during the applicable period.

Net revenue increased $4.9 million, or 1%, due to higher gross margins from our merchandise and jewelry scrapping sales. The increase in net revenue in fiscal 20152018 attributable to same stores and 2016new stores added/closed during the year is summarized as follows:
 Change in Net Revenue
 Pawn Service Charges Merchandise Sales Gross Profit Total
      
 (in millions)
Same stores$(1.9) $5.2
 $3.3
Closed stores and other0.3
 0.7
 1.0
Total$(1.6) $5.9
 $4.3
Change in jewelry scrapping sales gross profit and other revenues    0.6
Total change in net revenue    $4.9
PSC decreased 1% due to a similar decrease in average PLO balances during fiscal 2018, with yield unchanged. PLO balances were negatively affected by Hurricanes Harvey and Irma near the end of fiscal 2017 and the relief funds provided by FEMA and others in the months following the storms, which partially mitigated our customers’ loan demand. Recovery of the loan balance continued throughout fiscal 2018.
Merchandise sales were flat, but gross margin on merchandise sales increased 200 basis points to 38%, resulting in a 5% improvement in merchandise sales gross profit to $134.3 million. The increase in gross margin was due to enhanced discipline in pricing and discounting.
Jewelry scrapping sales gross profit remained at 2% of current year net revenues, in-line with our strategy to sell rather than scrap merchandise, with a 100 basis point increase in gross margin to 15% due primarily comprisedto improvements in lending practices.
Operations expenses increased 1%, primarily due to the cost of Grupo Finmartlabor, and USFSdepreciation and amortization increased 27% primarily as a result of additional capital expenditures associated with our store refresh initiatives and a discrete charge of $0.5 million for the retirement of certain assets.
As a result of these factors, segment contribution was down 1% to $102.7 million.

Latin America Pawn
The following table presents selected summary financial data from continuing operations for the Latin America Pawn segment, including constant currency results, after translation to U.S. dollars from its functional currency of the Mexican peso. See “Results of Operations — Non-GAAP Financial Information” above.
 Fiscal Year Ended September 30,
 2018 (GAAP) 2017 (GAAP) Change (GAAP) 2018 (Constant Currency) Change (Constant Currency)
          
 (in thousands)   (in thousands)  
Net revenues:         
Pawn service charges$67,491
 $34,432
 96% $68,631
 99%
          
Merchandise sales87,673
 62,957
 39% 87,485
 39%
Merchandise sales gross profit27,463
 19,907
 38% 27,381
 38%
Gross margin on merchandise sales31% 32% (100) bps 31% (100) bps
          
Jewelry scrapping sales13,007
 2,986
 336% 13,011
 336%
Jewelry scrapping sales gross profit1,134
 489
 132% 1,134
 132%
Gross margin on jewelry scrapping sales9% 16% (700) bps 9% (700) bps
          
Other revenues85
 645
 (87)% 41
 (94)%
Net revenues96,173
 55,473
 73% 97,187
 75%
          
Segment operating expenses:    
    
Operations61,553
 36,419
 69% 61,297
 68%
Depreciation and amortization4,068
 2,675
 52% 4,085
 53%
Segment operating contribution30,552
 16,379
 87% 31,805
 94%
          
Other segment income (a)(2,609) (1,856) 41% (2,400) 29%
Segment contribution (loss)$33,161
 $18,235
 82% $34,205
 88%
          
Other data:         
Net earning assets — continuing operations (b)$75,320
 $42,952
 75% $76,804
 79%
Inventory turnover2.7
 2.4
 0.3x 2.7
 0.3x
Average monthly ending total pawn loan balances per store (c)$90
 $74
 22% $91
 23%
Monthly average yield on pawn loans outstanding15% 16% (100) 16% 
Pawn loan redemption rate (d)79% 78% 100 bps 79% 100 bps
(a)
Fiscal 2018 constant currency amount excludes $0.2 million of net GAAP basis foreign currency transaction gains resulting from movement in exchange rates. The net foreign currency transaction gains for fiscal 2017 were $0.1 million and are included in the above results.

(b)Balance includes pawn loans and inventory.
(c)Balance is calculated based on the average of the monthly ending balance averages during the applicable period.
(d)Rate is solely inclusive of results from Empeño Fácil.
During fiscal 2018, we increased our store count in Latin America by 84% through the acquisition of a total of 196 stores and the opening of 12 de novo stores. The acquisitions strengthened our position in Mexico and provided our first entry into Guatemala, El Salvador, Honduras and Peru. See “Part I, Item 1 — Business — Growth and Expansion.” As a result of these initiatives, combined with strong same store results, net revenue increased $40.7 million, or 73% (up $41.7 million, or 75%, on

a constant currency basis). The increase in net revenue attributable to same stores and new stores added/closed during the year is summarized as follows:
 Change in Net Revenue (GAAP)
 Pawn Service Charges Merchandise Sales Gross Profit Total
      
 (in millions)
Same stores$2.9
 $1.8
 $4.7
New stores and other30.1
 5.8
 35.9
Total$33.0
 $7.6
 $40.6
Change in jewelry scrapping sales gross profit and other revenues    0.1
Total change in net revenue    $40.7
 Change in Net Revenue (Constant Currency)
 Pawn Service Charges Merchandise Sales Gross Profit Total
      
 (in millions)
Same stores$4.3
 $1.7
 $6.0
New stores and other29.9
 5.8
 35.7
Total$34.2
 $7.5
 $41.7
Change in jewelry scrapping sales gross profit and other revenues    
Total change in net revenue    $41.7
PSC was up 96% (99% on a constant currency basis) primarily due to the addition of acquired stores discussed above and same store growth. Including the impact of new and acquired stores and foreign currency movements, the average PLO balance per store during fiscal 2018 increased 22%. Same store PSC grew 11% on a 9% growth in average same store PLO.
Merchandise sales were up 39% on both a GAAP and a constant currency basis, with gross margin on merchandise sales of 31%, 100 basis points below the prior year. As a result of the combination of these effects, offset by foreign currency impacts, merchandise sales gross profit was up 38% to $27.5 million (38% to $27.4 million on a constant currency basis).
Jewelry scrapping sales increased 336% (GAAP and constant currency) with a 700 basis point decline in margin, primarily due to the results of the acquired stores discussed above.
Though we have steadily increased their general merchandise business since acquisition, the 112 GPMX stores acquired in Guatemala, El Salvador, Honduras and Peru in October 2017 have a higher concentration of pawn loans collateralized by gold jewelry than our stores in Mexico, and they scrap a greater portion of any jewelry loan defaults than our other stores. This relationship drove the larger increase in total Latin America PSC and jewelry scrapping sales in relation to the smaller increase in in-store merchandise sales.
We leveraged a 73% increase in net revenue (75% on a constant currency basis) into an 87% increase in segment operating contribution (94% increase on a constant currency basis) due to greater operational leverage from the addition of the acquired stores, resulting in only a 69% increase (68% on a constant currency basis) in operations expenses. After a $0.8 million improvement in other segment income, primarily interest income from our peso-denominated note receivable, segment contribution increased 82% to $33.2 million (up 89% to $34.4 million on a constant currency basis).
See Note 2 of Notes to Consolidated Financial Statements included in “Part II, Item 8 — Financial Statements and Supplemental Data” for quantification of revenue and net income attributable to the fiscal 2018 acquisitions.

Other International
The following table presents selected summary financial data from continuing operations for the Other International segment after translation to U.S. dollars from its reporting units’ functional currencies of primarily Canadian and Australian dollars:
 Fiscal Year Ended September 30, Percentage Change
 2018 2017 
      
 (in thousands)  
Net revenues:     
Consumer loan fees and interest$8,120
 $7,986
 2%
Consumer loan bad debt(1,697) (1,988) (15)%
Net revenues6,423
 5,998
 7%
      
Segment operating expenses:    
Operating expenses10,378
 8,639
 20%
Equity in net income of unconsolidated affiliate(5,529) (4,916) 12%
Segment operating income1,574
 2,275
 (31)%
      
Impairment of investment11,712
 
 *
Other segment income(132) (96) 38%
Segment (loss) income$(10,006)
$2,371
 *
*Represents a percentage computation that is not mathematically meaningful.
Segment loss was $10.0 million, a decrease of $12.4 million from the prior year primarily due to:
Impairment of our investment in Cash Converters International in the amount of $11.7 million ($9.2 million, net of taxes) related to shares acquired prior to fiscal 2018; and
A $1.7 million increase in operating expenses, including further investment in the development of technology to drive future revenue enhancement.

Other Items
The following table reconciles our consolidated segment contribution discussed above to net income attributable to EZCORP, Inc., including items that affect our consolidated financial results but are not allocated among segments:
 Fiscal Year Ended September 30, Percentage Change
 2018 2017 
      
 (in thousands)  
Segment contribution$125,876
 $124,203
 1%
Corporate expenses (income):    
Administrative53,639
 53,492
 —%
Depreciation and amortization8,363
 10,624
 (21)%
Loss on sale or disposal of assets and other233
 27
 763%
Interest expense27,738
 27,794
 —%
Interest income(14,422) (10,173) 42%
Other income(5,214) (239) 2,082%
Income from continuing operations before income taxes55,539
 42,678
 30%
Income tax expense18,389
 11,093
 66%
Income from continuing operations, net of tax37,150
 31,585
 18%
Loss from discontinued operations, net of tax(856) (1,825) (53)%
Net income36,294
 29,760
 22%
Net loss attributable to noncontrolling interest(988) (1,650) (40)%
Net income attributable to EZCORP, Inc.$37,282
 $31,410
 19%
Administrative expenses increased $0.1 million, as we focused on controlling administrative expenditures despite the growth of the business.
Depreciation and amortization expense decreased $2.3 million, or 21%, primarily due to acceleration of depreciation in Note 16the prior year for certain assets resulting from a decrease in useful life estimates.
Interest expense was flat due to the net effect of the following financing transactions:
The May 2018 issuance of $172.5 million aggregate principal amount of 2.375% Senior Convertible Notes Due 2025, including accruals of interest and amortization of associated discounts and deferred financings costs;
Extinguishment of debt and other costs of $5.3 million in fiscal 2017 as a result of retiring $35 million principal amount of our 2.125% Senior Cash Convertible Notes Due 2019 and the entirety of our $100 million Term Loan Facility in July 2017; and
The July 2017 issuance of $143.8 million aggregate principal amount of 2.875% Senior Convertible Notes Due 2024, including accruals of interest and amortization of associated discounts and deferred financings costs.
For additional information about our financing transactions, see “Note 8 of Notes to Consolidated Financial Statements included in “Part II, Item 8 — Financial Statements and Supplementary Data.”
Interest income increased $4.2 million, or 42%, primarily as a result of our notes receivable from the sale of Grupo Finmart, which were restructured in September 2017, including ordinary accruals of interest in addition to accretion of associated deferred compensation amounts. Throughout the year, Grupo Finmart made timely monthly principal and interest payments on the notes in accordance with the amortization schedule. Excess cash on hand has generated incremental interest income.
Other income included primarily $5.2 million in net recoveries received in connection with the settlement of a derivative lawsuit that was initiated in fiscal 2014 and settled in the third quarter of fiscal 2018.
Income taxes increased $7.3 million, or 66%, from $11.1 million in fiscal 2017 to $18.4 million in fiscal 2018. The overall increase in our tax expense was driven primarily by an increase in our pre-tax earnings from $42.7 million to $55.5 million. Income tax expense includes other items that do not necessarily correspond to pre-tax earnings and create volatility in our effective tax rate. These items include the impact of earnings and foreign tax credits from our equity investment in Cash

Converters International, the net effect of state taxes, non-deductible items and changes in valuation allowances, the lapse of the statutes of limitations of uncertain tax positions in the current year, as well as impacts from the new federal tax in the United States.
On December 22, 2017, the Act was signed into law. Among other things, the Act reduced the U.S. federal corporate tax rate from 35% to 21%, required companies to pay a one-time transition tax on earnings of certain foreign subsidiaries that were previously tax deferred and created new taxes on certain foreign sourced earnings. The corporate tax rate reduction was effective January 1, 2018 and, accordingly, reduced our fiscal 2018 federal statutory rate to a blended rate of 24.5%, with a further reduction to 21% beginning in fiscal 2019 as a result of our fiscal year ending September 30. As of September 30, 2018, we finalized amounts previously estimated related to the impact of the Act. We recognized a $2.1 million charge for the revaluation of our deferred tax assets and liabilities to the reduced tax rate upon enactment of the Act. In addition, we recorded a charge of approximately $2.6 million to record a valuation allowance against foreign tax credit carryforwards which fail to meet the “more likely than not” threshold to be utilized as a result of changes in tax law enacted as part of the Act. Both items are included as components of "Income tax expense" in our consolidated statements of operations in fiscal 2018. We believe we have adequate foreign tax credits to fully offset any transition tax on the total post-1986 foreign earnings and profit of our foreign subsidiaries as required under the Act.
See Note 10 of Notes to Consolidated Financial Statements included in “Part II, Item 8 — Financial Statements and Supplemental Data” for quantification of these items.
Loss from discontinued operations netwas primarily comprised of tax increased $37.4 millionthe write-off of balances from fiscal 2015 primarily duea discontinued business which we previously anticipated to the following in addition to the income tax effects thereon:
A $26.7 million decrease in net revenues from Grupo Finmart from fiscal 2015 of as a result of delays in collections and other factors; and
A $73.2 million impairment of Grupo Finmart goodwill in fiscal 2016; partially offset by
A $34.2 million gain on disposition of Grupo Finmart in fiscal 2016; and
$42.4 million in fiscal 2015 charges related to exiting USFS.collect.
Liquidity and Capital Resources
Cash Flows
The table and discussion below presentspresent a summary of the sources and uses of our cash:
Fiscal Year Ended September 30, 
Percentage
Change
Fiscal Year Ended September 30, 
Percentage
Change
2017 2016 2019 2018 
        
(in thousands)  (in thousands)  
Cash flows from operating activities$51,836
 $64,403
 (20)%$103,517
 $88,981
 16%
Cash flows from investing activities(7,255) 6,716
 *(27,829) (134,206) 79%
Cash flows from financing activities53,351
 (63,156) *(198,317) 167,588
 *
Effect of exchange rate changes on cash and cash equivalents724
 (1,350) *(507) (654) 22%
Net increase in cash and cash equivalents$98,656
 $6,613
 1,392%
Net (decrease) increase in cash and cash equivalents$(123,136) $121,709
 *
*Represents an increase or decrease in excess of 100% ora percentage computation that is not mathematically meaningful.
Change in Cash and Cash Equivalents for Fiscal 20172019 vs. Fiscal 20162018
The decreaseincrease in cash flows from operating activities was primarily due to a $22.0$26.3 million smaller change in operating assets and liabilities including $34.2 million received in March 2016 as a result of the carryback of fiscal 2015 tax net operating losses and a $2.2 million decrease in cash dividends received from our unconsolidated affiliate,we enhanced efforts to efficiently manage working capital, offset by aan $11.7 million increasedecrease in net income plus several non-cash items. We expect some reduction in cash flow in the first quarter of fiscal 2020 compared to the comparable prior-year quarter, as we repaid certain accounts payable shortly after September 30, 2019.
The decreaseincrease in cash flows from investing activities was primarily due to $35.3an $85.0 million decrease in net cash proceeds from dispositionpaid for acquisitions, $14.0 million paid for the purchase of Grupo Finmartadditional shares in fiscal 2016,Cash Converters International in the prior year, a $9.3$1.6 million increasedecrease in net additions to property and equipment andas well as capitalized labor, a $2.6$4.0 million increasedecrease in net investments related to loan activities offset by $29.5and a $1.7 million increase in principal collections from our Grupo Finmart notes receivable and a $3.8 million decrease in acquisitions, net of cash acquired.receivable.
The increasedecrease in cash flows from financing activities was due primarily due to repayment of $195.0 million of our 2.125% Cash Convertible Senior Notes Due 2019 in June 2019, the May 2018 issuance of our $172.5 million aggregate principal amount of 2.375% Convertible Senior Notes Due 2025 and $102.1$3.0 million increase in cash paid for employee net borrowings including issuanceshare settlement of $143.8 million of new debt and retirement of $85 million of previously outstanding debt in July 2017 in addition to a $50 million term loan facility obtained in fiscal 2016 and debt associated with Prestaciones Finmart, S.A.P.I. de C.V., SOFOM, E.N.R. ("Grupo Finmart") prior to its disposition in fiscal 2016, a $15.0 million payout of deferred consideration in fiscal 2016 and an $11.8 million repurchase of redeemable common stock in fiscal 2016, partially offset with various other decreases as a result of the disposition of Grupo Finmart in fiscal 2016.individual tax liabilities on vested share-based awards.
The net effect of these and other smaller items was a $98.7$123.1 million increasedecrease in cash on hand during fiscal 2017,at September 30, 2019, providing a $164.4$157.6 million ending cash balance.
balance, exclusive of restricted cash. As of September 30, 2017,2019, our primary source of liquidity was $164.4$157.6 million in cash and cash equivalents and cash flows from operations. Of this amount, approximately 6%20%, or $10.6$30.8 million, was held by foreign subsidiaries and is not available to fund domestic operations, portions of which we may be unable

to repatriate without incurring United States incomeforeign withholding taxes. Cash flows from discontinued operations are aggregated with cash flows from continuing operations in the statements of cash flows. Grupo Finmart
Sources and Uses of Cash
In December 2019, our Board of Directors authorized the repurchase of up to $60.0 million of our Class A Non-voting Common Stock over the three years following plan adoption. We anticipate that cash flows are presented separatelyflow from operations and cash on hand will be adequate to fund any fiscal 2020 portion of such repurchases, our contractual obligations, planned de novo store growth, capital expenditures and working capital requirements through fiscal 2020. We continue to explore accretive acquisition opportunities, both large and small, and may choose to pursue additional debt, equity or equity-linked financings in the future should the need arise.
Acquisitions
For a description of acquisitions completed, see Note 162 of Notes to Consolidated Financial Statements included in “Part II, Item 8 — Financial Statements and Supplementary Data.”

Capital Expenditures
Sources Capital expenditures during fiscal 2019 included a) expenditures related to the development of Lana and Usesstrategic initiatives to leverage customer data into improved underwriting and pricing decisions, b) our point of Cash
Acquisition of GPMX in October 2017
On October 6, 2017, we completed the acquisition of GPMX, a business that ownssale system upgrade to improve employee and operates 112 stores located in Guatemala, El Salvador, Hondurascustomer experience for processing pawn transactions and Peru. The GPMX acquisition significantly expands ourc) other store base into Latin American countries outside of Mexico and provides us with a platform for further growthexpenditures. Capital expenditures during fiscal 2018 included expenditures related to store refreshes in the region. We paid $53.4United States to modernize the layout of certain stores and improve customer experience.
Convertible Notes
In June 2019, we repaid $195.0 million in cash upon closing, with an additional $2.25 million to be paid contingent upon performance of GPMX’s business during the 24 months following the closing date. At the time of closing, GPMX owed $6.6 million in indebtedness to members of the seller’s affiliated group, and under the terms of the stock purchase agreement, GPMX repaid such indebtedness during October 2017.
2.875%2.125% Cash Convertible Senior Notes Due 20242019 at maturity using cash on hand.
In July 2017,May 2018, we issued $143.75$172.5 million aggregate principal amount of 2.875%2.375% Convertible Senior Notes Due 20242025 (the “2024“2025 Convertible Notes”). For a description of the terms of the 2024 Convertible Notes, see “2.875% Convertible Senior Notes Due 2024” in Note 8 of Notes to Consolidated Financial Statements included in “Part II, Item 8 — Financial Statements and Supplementary Data.” Net proceeds from the offering, after deducting discounts and expenses, were approximately $140$167 million, andwhich were used as follows:
$51.6 million was used to pay all outstanding borrowings under, and to terminate, the Term Loan Facility described below;
$34.4 million was used to repurchase and retire $35.0 million aggregate principal amount of 2.125% Cash Convertible Senior Notes Due 2019 (the “2019 Convertible Notes”), leaving $195 million aggregate principal amount of 2019 Convertible Notes outstanding; and
The remaining $54 million was added to our cash balances and usedwere available for general corporate purposes, including the acquisition GPMX completed in October 2017.potentially funding acquisitions and repaying existing indebtedness.
In connection with the repurchase and retirement of 2019 Convertible Notes described above, we entered into agreements to unwindFor a portiondescription of the note hedgeterms of our convertible notes, including the associated conversion and warrantother related features and transactions, corresponding to the repurchased and retired 2019 Convertible Notes. We received $0.6 million in connection with the partial settlement of the note hedge transactions and paid $0.5 million in connection with the partial settlement of the warrant transactions. For additional information about the original note hedge and warrant transactions, see “2.125% Cash Convertible Senior Notes Due 2019” in Note 8 of Notes to Consolidated Financial Statements included in “Part II, Item 8 — Financial Statements and Supplementary Data.”
SaleDepending on the level of acquisition activity and other factors, our ability to repay our longer term debt obligations, including the convertible debt maturing in 2024 and 2025, may require us to refinance these obligations through the issuance of new debt securities, equity securities, convertible securities or through new credit facilities.
Investments in Unconsolidated Affiliates
In June 2018, we acquired 57,631,230 additional shares of Cash Converters International for $14.0 million, increasing our ownership from 31.75% to 34.75%. We acquired these shares in connection with an underwritten placement of approximately 123.3 million shares for AUD $39.5 million, excluding transaction costs. Cash Converters International used the proceeds from the offering to reduce outstanding indebtedness and provide additional capital to pursue growth opportunities while maintaining working capital.
Prior to its third-party capital raise in fiscal 2019, we consolidated the results of Rich Data Corporation (“RDC”). Upon its 2019 capital raise, our ownership was reduced to 13.14% of its outstanding stock and we retained one board seat. Following the equity method of accounting upon that capital raise, we recorded $8.3 million of previous investments in RDC as a portion of “Investments in Unconsolidated Affiliates.” Although this increased the recorded balance of unconsolidated affiliates at that date, we incurred no cash flows at that point beyond amounts previously funded to RDC while it was consolidated.
Grupo Finmart Notes
In connection with the sale of Grupo Finmart
In September 2016, we sold all of our equity interests (representing 93.78% of the total issued and outstanding equity interests) in Prestaciones Finmart, S.A.P.I. de C.V., SOFOM, E.N.R. ("Grupo Finmart") to Alpha Holding, S.A. de C.V. (“AlphaCredit”) for an adjusted purchase price of $40.9 million, 10% of which ($4.1 million) was paid into an escrow account pending resolution of indemnification claims and the remainder of which was paid in cash.
In connection with the sale, we paid a total of $31.1 million, including future interest payments and penalties, to existing Grupo Finmart lenders and stepped into the position of those lenders, including related collateral, and assumed the receivable from Grupo Finmart with no change in terms. All of this debt has been repaid to us through July 2017, including $6.2 million (principal of $5.3 million) received in July 2017 for early repayment of promissory notes that were originally scheduled to be repaid July 2017 through December 2017.
In connection with the sale,September 2016, Grupo Finmart issued two promissory notes (the “Parent Loan Notes”) to us in the aggregate principal amount of $60.2 million, one being denominated in U.S. dollars and bearing interest at the rate of 4% per annum and the other being denominated in Mexican pesos and bearing interest at 7.5% per annum.million. The Parent Loan Notes represented the aggregate amount of intercompany indebtedness owed to us by Grupo Finmart at the time of closing. As originally issued, the principal amountrepayment terms of the Parent Loan Notes was payablewere amended in three annual installments (30% on the first anniversary of the closing, 40% on the second anniversary of the closing and 30% on the third anniversary of the closing), and accrued interest was payable quarterly.
In September 2017, and since that time, we and AlphaCredit amended have received all scheduled payments when due. As of September 30, 2019, $8.0 million of deferred compensation fees remains outstanding on

the Parent Loan Notes, (which at that time had an aggregate principal amount$4.0 million of $61.0 millionwhich is due to exchange rate adjustments on the Mexican peso note) as follows:
The outstanding principal amount (including the $18.3 million that would otherwise have been payable on September 27, 2017) will be payable on a monthly basis over the remaining two years, commencing October 27, 2017.

The per annum interest rate has been increased to 10% for the dollar-denominated note and 14.5% for the peso-denominated note. Accrued interest is also payable monthly, commencing October 27, 2017.
We will receive an additional deferred compensation fee of $14 million, payable $6 million on September 27, 2019, $4 million on March 27, 2020 and $4the remaining $4.0 million of which is due on September 27, 2020.
The Parent Loan Notes may be prepaid in full voluntarily atWe remain obligated to indemnify AlphaCredit for any time and are subject to mandatory prepayment in certain circumstances. Upon any prepayment, whether voluntary or mandatory,tax obligations arising from the Grupo Finmart must pay all outstanding principal, all accrued but unpaid interest and an amount equalbusiness that are attributable to periods prior to the sum of (1) all remaining interest payments that would otherwise be due through the endcompletion of the term and (2)sale in September 2016, referred to as “pre-closing taxes.” Those obligations continue until the deferred compensation fee. (If the prepayment occurs on or prior to June 30, 2019, the deferred compensation fee will be reduced to $10 million).
The Parent Loan Notes, as amended, are now guaranteed by AlphaCredit.
As further consideration for these amendments, AlphaCredit agreed to terminate our indemnification obligations with respect to representations and warranties and certain other matters under the Purchase Agreement, dated as of July 1, 2016, that the parties entered into in connection with the sale (the “Purchase Agreement”). Those representations and warranties were originally scheduled to survive until March 27, 2018. AlphaCredit also agreed to terminate all indemnity claims existing at the timeexpiration of the amendment and to release to us the outstanding balance ($4.1 million) held in escrow pending resolutionstatute of indemnification claims.
Term Loan Facility up to $100 Million
On September 12, 2016, we entered into a financing agreement with certain lenders and Fortress Credit Co LLC (as collateral and administrative agent) that provided us with a senior secured credit facility in an aggregate principal amount of up to $100 million (the “Term Loan Facility”). At that time, we drew down the initial term loan of $50 million, with $50 million remaining undrawn as a delayed draw term loan. Borrowings under the Term Loan Facility bore interest at an annual rate initially equallimitations applicable to the London Interbank Offered Rate (“LIBOR”) plus 7.5%, and we paid an additional monthly fee of 2.75% per annum on the unused delayed draw term loan and a quarterly loan servicing fee of $15,000.
As noted above, in July 2017, we used $51.6 million of net proceeds from the 2024 Convertible Notes offering to repay all outstanding borrowings under the Term Loan Facility and terminated that facility, including the undrawn delayed draw term loan commitment.
Other
pre-closing periods. In August 2017, we acquired assets related2019, AlphaCredit notified us of a potential indemnity claim for pre-closing taxes, but the nature, extent and validity of such claim has yet to two pawn stores in Central Texas and one pawn store in Las Vegas, Nevada, for an aggregate purchase price of $2.3 million, which was paid in cash. We will continue to operate two of these locations and integrated the third into one of our existing stores.
For a description of the 2019 Convertible Notes, the conversion terms thereof and the associated hedges and warrants transactions, see “2.125% Cash Convertible Senior Notes Due 2019” in Note 8 of Notes to Consolidated Financial Statements included in “Part II, Item 8 — Financial Statements and Supplementary Data.”
We anticipate that cash flow from operations and cash on hand will be adequate to fund our contractual obligations, planned de novo store growth, capital expenditures and working capital requirements during fiscal 2018. Our ability to repay our longer-term debt obligations (including the 2019 Convertible Notes and the 2024 Convertible Notes) may require us to refinance those obligations through the issuance of new debt securities or through new credit facilities.determined.
Contractual Obligations
Below is a summary of our cash needs to meet future aggregate contractual obligations as of September 30, 2017:2019:
   Payments due by Period
 Contractual Obligations Total Less than 1 year 1-3 years  3-5 years More than 5 years
          
 (in thousands)
Long-term debt obligations (a)$338,750
 $
 $195,000
 $
 $143,750
Interest on long-term debt obligations37,172
 8,231
 12,409
 8,266
 8,266
Operating and other lease obligations255,108
��53,829
 86,746
 53,776
 60,757
Total (b) (c)$631,030
 $62,060
 $294,155
 $62,042
 $212,773

(a)    Excludes debt discount and deferred financing costs as well as convertible features.
   Payments due by Period
 Contractual Obligations Total Less than 1 year 1-3 years  3-5 years More than 5 years
          
 (in thousands)
Debt obligations (a)$317,976
 $214
 $1,064
 $144,198
 $172,500
Interest on long-term debt obligations45,834
 8,481
 16,756
 16,500
 4,097
Operating and other lease obligations (b)267,886
 69,291
 107,308
 52,031
 39,256
Total (c) (d)$631,696
 $77,986
 $125,128
 $212,729
 $215,853
(a)Excludes debt discount and deferred financing costs as well as convertible features.
(b)Excludes $12.6 million in sublease payments expected to be received.
(c)No provision for uncertain tax benefits has been included as the timing of any such payment is uncertain. See Note 10 of Notes to Consolidated Financial Statements included in “Part II, Item 8 — Financial Statements and Supplemental Data.” Additionally, no provision for insurance reserves, deferred compensation arrangements, or other liabilities totaling $2.6$4.7 million has been included as the timing of such payments are uncertain.
(c)(d)Total excludes contractual obligations already recorded on our consolidated balance sheets as current liabilities, except for the accrued portions of interest and lease obligations.obligations which are included in interest on long-term debt obligations and operating and other lease obligations captions above.
In addition to the operating lease obligations in the table above, we are responsible for the maintenance, property taxes and insurance at most of our locations. During the fiscal year ended September 30, 20172019, these collectively amounted to $21.4$22.5 million.
Critical Accounting Policies and Estimates
The preparation of financial statements in accordance with accounting principles generally accepted in the United States (“GAAP”) requires us to make estimates and assumptions that affect the reported amounts of assets, liabilities, revenues and expenses, and related disclosure of contingent assets and liabilities. On an on-going basis, we evaluate our estimates and judgments, including those related to revenue recognition, inventory, long-lived and intangible assets, income taxes, contingencies and litigation. We base our estimates on historical experience, observable trends and various other assumptions that we believe to be reasonable under the circumstances. We use this information to make judgments about the carrying values of assets and liabilities that are not readily apparent from other sources. Actual results may differ from the estimates under different assumptions or conditions.
The critical accounting policies and estimates that could have a significant impact on our results of operations, as well as relevant recent accounting pronouncements, are described in Note 1 of Notes to Consolidated Financial Statements included in “Part II, Item 8 — Financial Statements and Supplemental Data.” Certain accounting policies regarding the quantification of the sensitivity of certain critical estimates are discussed further below.
Pawn Loan and Sales Revenue Recognition
We record pawn service chargesPSC using the effective interest method over the life of the loan for all pawn loans we believe to be collectible. We base our estimate of collectible loans on several inputs, including recent redemption rates, historical trends in redemption rates and the amount of loans due in the following months. Unexpected variations in any of these factors could change our estimate of collectible loans, affecting our earnings and financial condition. As of September 30, 2017,2019, the balance of our pawn service chargesPSC receivable was $31.5$31.8 million. Assuming the average forfeiture rate increased or decreased by 10%, our pawn loan fees and service charges receivable balance as of September 30, 2017 was overestimated2019 would have increased or underestimated by 10%, pawn service charges would decrease or increasedecreased by approximately $3.2 million in fiscal 2017 and net income attributable to the Company would decrease or increase by approximately $2.1$1.9 million.

Inventory and Cost of Goods Sold
We consider our estimates of obsolete or slow movingslow-moving inventory and shrinkage critical estimates in determining the appropriate overall valuation allowance for inventory. We monitor our sales margins for each type of inventory on an ongoing basis and compare to historical margins. Significant variances in those margins may require a revision to future inventory reserve estimates. We have historically revised our reserve estimates pertaining to jewelry inventory depending on the current price of gold.gold and resulting trends in margins. Future declines in gold prices may cause an increase in reserve rates pertaining to jewelry inventory. As of September 30, 2017,2019, the gross balance of our inventory was $161.2$189.1 million for which we have included reserves of $6.8$9.7 million. Assuming the reserve rates were increased or decreased by 1%, our inventory reserve balance as of September 30, 2017 was underestimated2019 would have increased or overestimated by 10%, merchandise cost of goods sold would increase or decreasedecreased by approximately $0.7 million in 2017 and net income attributable to the Company would decrease or increase by approximately $0.4$0.3 million.
Notes Receivable
In September 2017, we restructured our remaining outstanding notes receivable from the sale of Grupo Finmart and accounted for such restructuring as new notes for which the modification was more than minor, recognizing $3.0 million of remaining discount as a gain, included under “Interest income” in our consolidated statements of operations. As part of the restructuring of the notes receivable, we negotiated a deferred compensation amount of up to $14.0 million which we will accountare accounting for as “Interest income” under the effective interest method by adjusting the underlying basis of the notes accordingly, accreting to its ultimate estimated settlement amount through September 2020. We review the payment history, creditworthiness, projected cash flows and related assumptions of Grupo Finmart and AlphaCredit (the parent guarantor), as applicable, in determining whether our net notes receivablethe remainder of $61.0 million andthe deferred compensation amounts are collectible. Through the date of this report, we have received all monthly principal, interest and deferred compensation payments on these restructured notes receivable as contractually obligated. We regularly monitor and evaluate the timeliness of payments and other inputs to the valuation of the notes.

Goodwill and Other Intangible Assets
We perform our impairment analyses utilizing the income approach. This approach uses future cash flows and estimated terminal values for each of our reporting units (discounted using a market participant perspective) to determine the fair value of each reporting unit, which is then compared to the carrying value of the reporting unit to determine if there is an impairment. Of those reporting units with goodwill, weWe have determined that theyour reporting units are equivalent to our operating segments for fiscal 2017.2019. The income approach includes assumptions about revenue growth rates, operating margins and terminal growth rates discounted by an estimated weighted-average cost of capital derived from other publicly-tradedpublicly traded companies that are similar but not identical from an operational and economic standpoint. We use discount rates that are commensurate with the risks and uncertaintyuncertainties inherent in the respective businesses and in our internally developed forecasts. Discount rates used in our fiscal 20172019 goodwill and other intangible asset valuations ranged from 9% to 12%, down from 10% to 14% for fiscal 2016, representing an overall decrease in our weighted-average cost of capital as a result of improving business fundamentals15% similar to rates used in fiscal 2017 from 2016, as well as a result of our exit from Grupo Finmart and changes in our capital structure.2018. In testing other intangible assets for potential impairment, we apply key assumptions whichthat are consistent with those utilized in our goodwill impairment test.
The excess of the estimated fair value over carrying value for each of our reporting units as of the annual testing date ranged from 7% to 45%. In order to evaluate the sensitivity of the fair value calculations used in the goodwill impairment test, the Company applied a hypothetical 10% decrease to the fair values of each reporting unit and compared those hypothetical values to the reporting unit carrying values. Based on this hypothetical 10% decrease, the excess of the estimated fair value over carrying value for each of our reporting units ranged from negative 4% to positive 31%. Assuming the hypothetical 10% decrease, the negative 4% could result in a potential impairment of the $34.5 million in goodwill recorded in our “GPMX” reporting unit within our Latin America reporting segment. Changes in the economic conditions or the regulatory environment could negatively affect our key assumptions. Future negative developments could include a decline in loan portfolio performance, merchandise sales or demand for our products, a decline in precious metal commodity values, or inflation in costs relative to revenues.
We may perform a qualitative assessment in making our determination of whether it is more likely than not that goodwill and other intangible assets are impaired under appropriate accounting guidance on an annual basis in future reporting periods. In addition to the assumptions discussed above pertaining to the income approach, we consider the assessment of potential triggering events to be a critical estimate.
Convertible Debt Securities
In accounting for our 2.875% Convertible Senior Notes Due 2024 (the “2024 Convertible Notes”) at issuance, we separated the Convertible Debt Securities into debt and equity components pursuant to the accounting standards for convertible debt instruments that may be fully or partially settled in cash upon conversion.
The carrying value of the liability component of the 2024 Convertible Notes was calculated by measuring the fair value of a similar liability that does not have an associated conversion feature, including discount rates slightly above 8%. A 50 basis point change in the discount rate used to record the initial carrying value of the liability would have resulted in an approximate $3 million change in the initial carrying value of the liability and associated equity classified conversion feature. The excess of the principal amount of the 2024 Convertible Notes over the fair value of the liability component was recorded as a discount with a corresponding increase in additional paid-in capital. The debt discount will be accreted to “Interest expense” over the term of the 2024 Convertible Notes using the effective interest method. The amount recorded to “Additional paid-in capital” will not be remeasured as long as it continues to meet the conditions for equity classification.
We account for the conversion premium of the 2024 Convertible Notes under the treasury method in accordance with our accounting policy which assumes settlement of the conversion premium (equal to the as-converted value over the face principal amount) in shares of our Class A Common Stock.
Stock Compensation
We measure share-based compensation expense at the grant date based on the fair value of the award and recognize it as expense, net of estimated forfeitures, ratably over the vesting or service period, as applicable, of the stock award. Our policy is to recognize expense on performance-based awards ratably over the awards’ vesting period and recognize expense on awards that only have service requirements on a straight-line basis. We recognize expense on performance-based awards for those awards with performance conditions which we consider probable of achievement.
We adopted Financial Accounting Standards Board Accounting Standards Updates ("ASU") 2016-09, Compensation — Stock Compensation (Topic 718): Improvements to Employee Share-Based Payment Accounting, during the first quarter of fiscal 2017. This ASU simplifies several aspects of the accounting for share-based payment transactions, including income tax consequences, calculation of the dilutive impact of awards, classification of awards as either equity or liabilities and classification on the statement of cash flows. We prospectively applied the requirement to present excess tax benefits as an operating activity on the statement of cash flows. Further, we continue to estimate the number of award forfeitures in recording costs for share-based awards. The financial impact of adopting ASU 2016-09 was a $0.5 million income tax benefit for excess tax benefits on vested awards which previously would have been recorded to "Additional paid-in capital" prior to adoption of ASU 2016-09.
We adopted ASU 2014-12, Compensation — Stock Compensation (Topic 718): Accounting for Share-Based Payments When the Terms of an Award Provide That a Performance Target Could Be Achieved after the Requisite Service Period, during second quarter of fiscal 2016 and applied the amendments prospectively to all awards granted or modified after the effective date. This

ASU requires recognition of compensation costs for share-based awards with performance targets in the period in which it becomes probable that the performance targets will be achieved and should represent the compensation cost attributable to the periods for which the requisite service has already been rendered.
Income Taxes
Management believes that it is more likely than not that forecasted income, including income that may be generated as a result of certain tax planning strategies, together with future reversals of existing taxable temporary differences, will be sufficient to fully recover the net recorded deferred tax assets. In the event that we determine all or part of the net deferred tax assets are not realizable in the future, we will make an adjustment to the valuation allowance that would be charged to earnings in the period such determination is made. We have included valuation allowances against deferred tax assets for net operating losses and tax credits not expected to be utilized based on specific facts and estimates for each jurisdiction.

We consider the earnings of certain non-U.S. subsidiaries to be indefinitely invested outside the United States on the basis of estimates that future domestic cash generation will be sufficient to meet future domestic cash needs and our specific plans for reinvestment of those subsidiary earnings. We have not recorded a deferred tax liability related to the U.S. federal and state income taxes and foreign withholding taxes of our undistributed earnings of foreign subsidiaries indefinitely invested outside the U.S.
We may be subject to income tax audits by the respective tax authorities in any or all of the jurisdictions in which we operate or have operated within a relevant period. Significant judgment is required in determining uncertain tax positions. We utilize the required two-step approach to recognize and measure uncertain tax positions. The first step is to evaluate the tax position for recognition by determining if the weight of available evidence indicates it is more likely than not that the position will be sustained on audit, including resolution of related appeals or litigation processes. The second step is to measure the tax benefit as the largest amount that is more than 50% likely to be realized upon ultimate settlement. We consider many factors when evaluating and estimating our tax positions and tax benefits, which may require periodic adjustments and which may not accurately forecast actual outcomes. We adjust these reserves in light of changing facts and circumstances, such as the closing of an audit or the refinement of an estimate. Changes in recognition or measurement are reflected in the period in which the change in judgment occurs. We believe adequate provisions for income taxes have been made for all periods.
Cautionary Statement Regarding Risks and Uncertainties That May Affect Future Results
This Annual Report on Form 10-K, including Management’s Discussion and Analysis of Financial Condition and Results of Operations, includes “forward-looking statements” within the meaning of Section 27A of the Securities Act of 1933 and Section 21E of the Securities Exchange Act of 1934. We intend that all forward-looking statements be subject to the safe harbors created by these laws. All statements, other than statements of historical facts, regarding our strategy, future operations, financial position, future revenues, projected costs, prospects, plans and objectives are forward-looking statements. The words “may,” "can," “should,” “could,” “will,” "would," “predict,” “anticipate,” “believe,” “estimate,” “expect,” “intend,” “plan,” “project” and similar expressions are intended to identify forward-looking statements, although not all forward-looking statements contain these identifying words. Such statements are only predictions of the outcome and timing of future events based on our current expectations and currently available information. Actual results could differ materially from those expressed in the forward-looking statements due to a number of risks and uncertainties, many of which are beyond our control. Accordingly, you should not regard any forward-looking statement as a representation that the expected results will be achieved. When considering forward-looking statements, you should keep in mind the risk factors and other cautionary statements in this report. Such risks and uncertainties include, among other things:
The identified material weakness in our internal control over financial reporting;
Changes in laws and regulations;
Negative characterizations of our industry;
Concentration of business in Texas and Florida;
Changes in the business, regulatory, political or social climate in Latin America;
Changes in gold prices or volumes;
Changes in foreign currency exchange rates;
Changes in pawn redemption rates, loan default and collection rates or other important operating metrics;
Our ability to continue growing our store count through acquisitions and de novo openings;
Our ability to successfully develop and commercialize a digital transaction and lending services platform;
Our ability to recruit, hire, retain and motivate talented executives and key employees;
ExposureAbility to collect the remaining balance of Grupo Finmart notes and exposure to Grupo Finmart financial performance through promissory notes received in divestiture transaction;

for continuing indemnification obligations for pre-closing taxes;
The outcome of current or future litigation and regulatory proceedings;
Our controlled ownership structure;
Potential disruptive effect of acquisitions, investments and new businesses;

Potential regulatory fines and penalties, lawsuits and related liabilities related to firearms business;
Potential robberies, burglaries and other crimes at our stores;
Potential exposure under anti-corruption, anti-bribery, anti-money laundering and other general business laws and regulations;
Changes in liquidity, capital requirements or access to debt and capital markets;
Changes in the competitive landscape;
Our ability to design or acquire, deploy and maintain adequate information technology and other business systems;
Potential data security breaches;breaches or other cyber-attacks;
Failure to achieve adequate return on investments;
Potential uninsured property, casualty or other losses;
Potential natural disasters;
Potential civil unrest or government overthrow;
Events beyond our control;
Changes in U.S. or international tax laws;
Financial statement impact of potential impairment of goodwill; andgoodwill or other intangible assets such as trade names;
Potential conversion of Convertible Notes into cash (which could adversely affect liquidity) or stock (which will cause dilution of existing stockholders).; and
Limited number of unreserved shares available for future issuance.
For a discussion of these important risk factors, see "Part I, Item 1A — Risk Factors."
In addition, we cannot predict all of the risks and uncertainties that could cause our actual results to differ from those expressed in the forward-looking statements. You should not place undue reliance on our forward-looking statements. Although forward-looking statements reflect our good faith beliefs, forward-looking statements involve known and unknown risks, uncertainties and other factors, which may cause our actual results, performance or achievements to differ materially from anticipated future results, performance or achievements expressed or implied by such forward-looking statements. Accordingly, you should not regard any forward-looking statements as a representation that the expected results will be achieved.
We specifically disclaim any responsibility to publicly update any information contained in a forward-looking statement except as required by law. All forward-looking statements attributable to us are expressly qualified in their entirety by this cautionary statement.

ITEM 7A — QUANTITATIVE AND QUALITATIVE DISCLOSURES ABOUT MARKET RISK
Market Risk Disclosures
We are exposed to market risk related primarily to gold values and changes in foreign currency exchange rates.
Our earnings and financial position are affected by changes in gold values, and to a lesser extent silver and precious stone values, and the resulting impact on pawn lending, jewelry sales and jewelry cost of goods sold. The proceeds of scrap sales and our ability to sell jewelry inventory at an acceptable margin depend on gold values. The impact on our financial position and results of operations of a hypothetical change in gold values cannot be reasonably estimated due to the timing of scrap sales, among other operational considerations.
Our earnings and financial position are affected by foreign exchange rate fluctuations related to our equity investments and our operations outside the U.S. While we generally do not seek to hedge amounts in foreign operations. Cash Converters International’s functional currency is the Australian dollar, Empeño Fácil’s functional currency is the Mexican peso and our Canadian operations’ functional currency is the Canadian dollar. Subsequentcurrencies, we consider hedging strategies from time to September 30, 2017 as a resulttime to mitigate certain discrete risks of the acquisition of GPMX, we are exposed to foreign exchange rate fluctuations related to the Guatemalan quetzal, Peruvian sol and Honduran lempira.exposure via short term arrangements.
The translation adjustment from Cash Converters International through June 30, 20172019 (included in our September 30, 20172019 results on a three-month lag) was a $1.3$3.4 million increasedecrease to stockholders’ equity, excluding income tax impacts. During the

fiscal year ended September 30, 2017,2019, the Australian dollar strengthenedweakened approximately 6.5% to $1.00 Australian to $0.7834$0.6754 U.S. from $0.7636$0.7225 U.S. as of September 30, 2016.2018.
The translation adjustment from Latin America primarily representing the weakeningchange of the Mexican peso during the year ended September 30, 20172019 was a $4.7$7.4 million increasedecrease to stockholders’ equity. During the fiscal year ended September 30, 2019, the Mexican peso weakened approximately 5.2% to $1.00 Mexican to $0.0507 U.S. from $0.0535 U.S. as of September 30, 2018. During the fiscal year ended September 30, 2019, the Guatemalan quetzal strengthened approximately 0.1% to Q1.00 Guatemalan to $0.1324 U.S. from $0.1323 U.S. as of September 30, 2018. We have currently assumed indefinite reinvestment of earnings and capital in Mexico.Latin America. Accumulated translation gains or losses related to any future repatriation of earnings or capital would impact our earnings in the period of repatriation. During
To a lesser degree, our operations are affected by fluctuations in the fiscal year ended September 30, 2017,exchange rate of the Mexican peso strengthened to $1.00 Mexican to $0.05495 U.S. from $0.05152 U.S. as of September 30, 2016. We have calculatedHonduran lempira and the impact of foreign currency effects on our fiscal 2017 Mexico Pawn results of operations and determined that revenues and operating contribution would have been $108.4 million and $19.6 million, respectively, as compared to actual revenues and operating contribution of $101.2 million and $18.7 million, respectively, had foreign currency exchange rates remained consistent in fiscal 2017 with those in effect during fiscal 2016.Peruvian sol.
The translation adjustment from our Canadian operations representing the strengtheningweakening of the Canadian dollar during the year ended September 30, 20172019 was a $0.2$0.3 million increasedecrease to stockholders’ equity. During the fiscal year ended September 30, 2017,2019, the Canadian dollar strengthenedweakened approximately 2.6% to $1.00 Canadian to $0.8023$0.7553 U.S. from $0.7636$0.7755 U.S. as of September 30, 2016.2018.
We cannot predict the future valuation of foreign currencies or how further movements in exchange rates could affect our future earnings or financial position due to the interrelationship of operating results and exchange rates.

ITEM 8 — FINANCIAL STATEMENTS AND SUPPLEMENTARY DATA
Index to Consolidated Financial Statements
 Page
 

Report of Independent Registered Public Accounting Firm


Stockholders and Board of Directors and Stockholders
EZCORP, Inc.
Rollingwood, Texas
Opinion on the Consolidated Financial Statements
We have audited the accompanying consolidated balance sheets of EZCORP, Inc. (the “Company”) and subsidiaries as of September 30, 20172019 and 20162018, and the related consolidated statements of operations and comprehensive (loss) income, (loss), stockholders’ equity, and cash flows for each of the three years in the period ended September 30, 2017. These2019, and the related notes (collectively referred to as the “consolidated financial statements are the responsibility of the Company’s management. Our responsibility is to express an opinion on these financial statements based on our audits.
We conducted our audits in accordance with the standards of the Public Company Accounting Oversight Board (United States)statements”). Those standards require that we plan and perform the audit to obtain reasonable assurance about whether the financial statements are free of material misstatement. An audit includes examining, on a test basis, evidence supporting the amounts and disclosures in the financial statements, assessing the accounting principles used and significant estimates made by management, as well as evaluating the overall financial statement presentation. We believe that our audits provide a reasonable basis for our opinion.
In our opinion, the consolidated financial statements referred to above present fairly, in all material respects, the financial position of EZCORP, Inc.the Company at September 30, 20172019 and 2016,2018, and the results of its operations and its cash flows for each of the three years in the period ended September 30, 20172019, in conformity with accounting principles generally accepted in the United States of America.
We also have audited, in accordance with the standards of the Public Company Accounting Oversight Board (United States) (“PCAOB”), EZCORP, Inc.’sthe Company’s internal control over financial reporting as of September 30, 2017,2019, based on criteria established in Internal Control - Integrated Framework (2013) issued by the Committee of Sponsoring Organizations of the Treadway Commission (COSO)(“COSO”) and our report dated November 15, 2017,December 5, 2019 expressed an unqualifiedadverse opinion thereon.
As discussedBasis for Opinion
These consolidated financial statements are the responsibility of the Company’s management. Our responsibility is to express an opinion on the Company’s consolidated financial statements based on our audits. We are a public accounting firm registered with the PCAOB and are required to be independent with respect to the Company in Note 1accordance with the U.S. federal securities laws and the applicable rules and regulations of the Securities and Exchange Commission and the PCAOB.
We conducted our audits in accordance with the standards of the PCAOB. Those standards require that we plan and perform the audit to obtain reasonable assurance about whether the consolidated financial statements the Company changed its methodare free of accounting for discontinued operations in 2016,material misstatement, whether due to error or fraud.
Our audits included performing procedures to assess the adoptionrisks of Financial Accounting Standards Board’s (“FASB”) Accounting Standard Update No. 2014-08, “Presentationmaterial misstatement of Financial Statements (Topic 205)the consolidated financial statements, whether due to error or fraud, and Property, Plant,performing procedures that respond to those risks. Such procedures included examining, on a test basis, evidence regarding the amounts and Equipment (Topic 360): Reporting Discontinued Operationsdisclosures in the consolidated financial statements. Our audits also included evaluating the accounting principles used and Disclosuressignificant estimates made by management, as well as evaluating the overall presentation of Disposals of Components of an Entity.”the consolidated financial statements. We believe that our audits provide a reasonable basis for our opinion.



/s/ BDO USA, LLP
We have served as the Company’s auditor since 2015.
Dallas, Texas


November 15, 2017December 5, 2019

EZCORP, Inc.
CONSOLIDATED BALANCE SHEETS
(in thousands, except share and per share amounts)
 September 30,
 2019 2018
    
Assets:   
Current assets:   
Cash and cash equivalents$157,567
 $285,311
Pawn loans199,058
 198,463
Pawn service charges receivable, net31,802
 30,959
Inventory, net179,355
 166,997
Notes receivable, net7,182
 34,199
Prepaid expenses and other current assets30,796
 33,456
Total current assets605,760
 749,385
Investments in unconsolidated affiliates34,516
 49,500
Property and equipment, net67,357
 73,649
Goodwill300,527
 299,248
Intangible assets, net68,044
 54,923
Notes receivable, net1,117
 3,226
Deferred tax asset, net1,998
 7,986
Other assets4,383
 3,863
Total assets$1,083,702
 $1,241,780
    
Liabilities and equity:   
Current liabilities:   
Current maturities of long-term debt, net$214
 $190,181
Accounts payable, accrued expenses and other current liabilities77,957
 57,958
Customer layaway deposits12,915
 11,824
Total current liabilities91,086
 259,963
Long-term debt, net238,380
 226,702
Deferred tax liability, net1,985
 8,817
Other long-term liabilities7,302
 6,890
Total liabilities338,753
 502,372
Commitments and contingencies (Note 14)


 


Stockholders’ equity:   
Class A Non-Voting Common Stock, par value $.01 per share; shares authorized: 100 million; issued and outstanding: 52,565,064 as of September 30, 2019 and 51,614,746 as of September 30, 2018526
 516
Class B Voting Common Stock, convertible, par value $.01 per share; shares authorized: 3 million; issued and outstanding: 2,970,17130
 30
Additional paid-in capital407,628
 397,927
Retained earnings389,163
 386,622
Accumulated other comprehensive loss(52,398) (42,356)
EZCORP, Inc. stockholders’ equity744,949
 742,739
Noncontrolling interest
 (3,331)
Total equity744,949
 739,408
Total liabilities and equity$1,083,702
 $1,241,780
EZCORP, Inc.
CONSOLIDATED BALANCE SHEETS
(in thousands, except share and per share amounts)
 September 30,
 2017 2016
    
Assets:   
Current assets:   
Cash and cash equivalents$164,393
 $65,737
Pawn loans169,242
 167,329
Pawn service charges receivable, net31,548
 31,062
Inventory, net154,411
 140,224
Notes receivable, net32,598
 41,946
Prepaid expenses and other current assets28,765
 35,845
Total current assets580,957
 482,143
Investment in unconsolidated affiliate43,319
 37,128
Property and equipment, net57,959
 58,455
Goodwill254,760
 253,976
Intangible assets, net32,420
 30,681
Notes receivable, net28,377
 41,119
Deferred tax asset, net16,856
 35,303
Other assets9,715
 44,439
Total assets$1,024,363
 $983,244
    
Liabilities and equity:   
Current liabilities:   
Accounts payable, accrued expenses and other current liabilities$61,543
 $84,285
Customer layaway deposits11,032
 10,693
Total current liabilities72,575
 94,978
Long-term debt, net284,807
 283,611
Other long-term liabilities7,055
 10,450
Total liabilities364,437
 389,039
Commitments and contingencies (Note 14)

 

Stockholders’ equity:   
Class A Non-Voting Common Stock, par value $.01 per share; shares authorized: 100 million; issued and outstanding: 51,427,832 as of September 30, 2017 and 51,129,144 as of September 30, 2016514
 511
Class B Voting Common Stock, convertible, par value $.01 per share; shares authorized: 3 million; issued and outstanding: 2,970,17130
 30
Additional paid-in capital348,532
 318,723
Retained earnings351,666
 319,808
Accumulated other comprehensive loss(38,367) (44,089)
EZCORP, Inc. stockholders’ equity662,375
 594,983
Noncontrolling interest(2,449) (778)
Total equity659,926
 594,205
Total liabilities and equity$1,024,363
 $983,244

See accompanying notes to consolidated financial statements.


EZCORP, Inc.
CONSOLIDATED STATEMENTS OF OPERATIONS
EZCORP, Inc.
CONSOLIDATED STATEMENTS OF OPERATIONS
EZCORP, Inc.
CONSOLIDATED STATEMENTS OF OPERATIONS
Fiscal Year Ended September 30,Fiscal Year Ended September 30,
2017 2016 20152019 2018 2017
          
(in thousands, except per share amounts)(in thousands, except per share amounts)
Revenues:          
Merchandise sales$414,838
 $409,107
 $402,118
$453,375
 $438,372
 $414,838
Jewelry scrapping sales51,189
 50,113
 57,973
60,445
 60,752
 51,189
Pawn service charges273,080
 261,800
 247,204
327,366
 304,577
 273,077
Other revenues8,847
 9,485
 12,705
6,043
 8,455
 8,847
Total revenues747,954
 730,505
 720,000
847,229
 812,156
 747,951
Merchandise cost of goods sold266,525
 258,271
 267,789
297,508
 276,618
 266,525
Jewelry scrapping cost of goods sold43,931
 42,039
 46,066
52,935
 52,290
 43,931
Other cost of revenues1,988
 1,965
 3,125
2,338
 1,697
 1,988
Net revenues435,510
 428,230
 403,020
494,448
 481,551
 435,507
Operating expenses:          
Operations304,636
 301,387
 294,939
350,578
 334,841
 304,956
Administrative53,254
 68,101
 72,986
63,665
 53,639
 53,492
Depreciation and amortization23,661
 26,542
 30,959
28,797
 25,484
 23,661
Loss on sale or disposal of assets359
 1,106
 2,659
Restructuring
 1,921
 17,080
Loss on sale or disposal of assets and other4,399
 463
 359
Total operating expenses381,910
 399,057
 418,623
447,439
 414,427
 382,468
Operating income (loss)53,600
 29,173
 (15,603)
Operating income47,009
 67,124
 53,039
Interest expense27,803
 16,477
 16,385
32,637
 27,834
 27,803
Interest income(12,103) (81) (278)(11,086) (17,041) (12,103)
Equity in net (income) loss of unconsolidated affiliate(4,916) 255
 5,473
Impairment of investments
 10,957
 26,837
Other (income) expense(423) 1,202
 2,187
Income (loss) from continuing operations before income taxes43,239
 363
 (66,207)
Income tax expense (benefit)11,206
 9,361
 (14,025)
Income (loss) from continuing operations, net of tax32,033
 (8,998) (52,182)
Equity in net loss (income) of unconsolidated affiliates135
 (5,529) (4,916)
Impairment of investment in unconsolidated affiliates19,725
 11,712
 
Other expense (income)1,424
 (5,391) (423)
Income from continuing operations before income taxes4,174
 55,539
 42,678
Income tax expense2,406
 18,389
 11,093
Income from continuing operations, net of tax1,768
 37,150
 31,585
Loss from discontinued operations, net of tax(1,825) (79,432) (42,045)(457) (856) (1,825)
Net income (loss)30,208
 (88,430) (94,227)
Net income1,311
 36,294
 29,760
Net loss attributable to noncontrolling interest(1,650) (7,686) (5,035)(1,230) (988) (1,650)
Net income (loss) attributable to EZCORP, Inc.$31,858
 $(80,744) $(89,192)
Net income attributable to EZCORP, Inc.$2,541
 $37,282
 $31,410
          
Basic earnings (loss) per share attributable to EZCORP, Inc. — continuing operations$0.62
 $(0.15) $(0.94)
Diluted earnings (loss) per share attributable to EZCORP, Inc. — continuing operations$0.62
 $(0.15) $(0.94)
Basic earnings per share attributable to EZCORP, Inc. — continuing operations$0.05
 $0.70
 $0.61
Diluted earnings per share attributable to EZCORP, Inc. — continuing operations$0.05
 $0.66
 $0.61
          
Weighted-average basic shares outstanding54,260
 54,427
 54,369
55,341
 54,456
 54,260
Weighted-average diluted shares outstanding54,368
 54,427
 54,369
55,984
 57,896
 54,368
See accompanying notes to consolidated financial statements.

EZCORP, Inc.
CONSOLIDATED STATEMENTS OF COMPREHENSIVE INCOME (LOSS)
 Fiscal Year Ended September 30,
 2017 2016 2015
      
 (in thousands)
Net income (loss)$30,208
 $(88,430) $(94,227)
Other comprehensive income (loss):     
Foreign currency translation gain (loss), net of income tax (expense) benefit for our investment in unconsolidated affiliate of ($446), $1,975 and $4,408 for the years ended September 30, 2017, 2016 and 2015, respectively5,701
 (14,580) (50,667)
Amounts reclassified from accumulated other comprehensive loss
 22
 457
Other comprehensive income (loss), net of tax5,701
 (14,558) (50,210)
Comprehensive income (loss)35,909
 (102,988) (144,437)
Comprehensive loss attributable to noncontrolling interest(1,671) (8,078) (10,347)
Comprehensive income (loss) attributable to EZCORP, Inc.$37,580
 $(94,910) $(134,090)
EZCORP, Inc.
CONSOLIDATED STATEMENTS OF COMPREHENSIVE (LOSS) INCOME
 Fiscal Year Ended September 30,
 2019 2018 2017
      
 (in thousands)
Net income$1,311
 $36,294
 $29,760
Other comprehensive (loss) income:     
Foreign currency translation (loss) gain, net of income tax benefit (expense) for our investment in unconsolidated affiliate of $708, $353 and ($446) for the years ended September 30, 2019, 2018 and 2017, respectively
(10,042) (2,638) 5,642
Comprehensive (loss) income(8,731) 33,656
 35,402
Comprehensive loss attributable to noncontrolling interest(1,230) (882) (1,671)
Comprehensive (loss) income attributable to EZCORP, Inc.$(7,501) $34,538
 $37,073
See accompanying notes to consolidated financial statements.

EZCORP, Inc.
CONSOLIDATED STATEMENTS OF STOCKHOLDERS' EQUITY
 Common Stock Additional Paid-in Capital   Accumulated Other Comprehensive Loss Noncontrolling Interest Total Equity
 Shares 
Par
Value
  
Retained
Earnings
   
              
 (in thousands)
Balances as of October 1, 201453,585
 $536
 $332,264
 $489,744
 $(10,198) $
 $812,346
Stock compensation
 
 (1,558) 
 
 
 (1,558)
Purchase of subsidiary shares from noncontrolling interest
 
 (20,222) 
 (71) 
 (20,293)
Release of restricted stock111
 1
 
 
 
 
 1
Excess tax deficiency from stock compensation
 
 (236) 
 
 
 (236)
Taxes paid related to net share settlement of equity awards
 
 (210) 
 
 
 (210)
Amounts reclassified from accumulated other comprehensive loss
 
 
 
 428
 
 428
Foreign currency translation adjustment
 
 
 
 (45,255) 
 (45,255)
Net loss
 
 
 (89,192) 
 
 (89,192)
Balances as of September 30, 201553,696
 $537
 $310,038
 $400,552
 $(55,096)
$
 $656,031
Stock compensation
 
 9,152
 
 
 
 9,152
Release of restricted stock403
 4
 
 
 
 
 4
Excess tax deficiency from stock compensation
 
 (295) 
 
 
 (295)
Taxes paid related to net share settlement of equity awards
 
 (172) 
 
 
 (172)
Amounts reclassified from accumulated other comprehensive loss
 
 
 
 21
 
 21
Foreign currency translation adjustment
 
 
 
 (14,187) 
 (14,187)
Foreign currency translation reclassification upon disposition of Grupo Finmart
 
 
 
 25,173
 
 25,173
Acquisition of noncontrolling interest
 
 
 
 
 246
 246
Net loss
 
 
 (80,744) 
 (1,024) (81,768)
Balances as of September 30, 201654,099
 $541
 $318,723
 $319,808
 $(44,089)
$(778) $594,205
Stock compensation
 
 5,831
 
 
 
 5,831
Release of restricted stock299
 3
 
 
 
 
 3
Taxes paid related to net share settlement of equity awards
 
 (767) 
 
 
 (767)
Reclassification of 2019 Convertible Notes Warrants to liabilities
 
 (523) 
 
 
 (523)
Foreign currency translation adjustment
 
 
 
 5,722
 (21) 5,701
Equity classified conversion feature of 2024 Convertible Notes, net of tax
 
 25,268
 
 
 
 25,268
Net income (loss)
 
 
 31,858
 
 (1,650) 30,208
Balances as of September 30, 201754,398

$544

$348,532

$351,666

$(38,367)
$(2,449) $659,926
EZCORP, Inc.
CONSOLIDATED STATEMENTS OF STOCKHOLDERS' EQUITY
 Common Stock Additional Paid-in Capital   Accumulated Other Comprehensive (Loss) Income Noncontrolling Interest Total Equity
 Shares 
Par
Value
  
Retained
Earnings
   
              
 (in thousands)
Balances as of October 1, 2016*54,099
 $541
 $318,723
 $316,476
 $(43,820) $(778) $591,142
Stock compensation
 
 5,831
 
 
 
 5,831
Release of restricted stock299
 3
 
 
 
 
 3
Taxes paid related to net share settlement of equity awards
 
 (767) 
 
 
 (767)
Reclassification of 2019 Convertible Note Warrants to liabilities
 
 (523) 
 
 
 (523)
Foreign currency translation gain
 
 
 
 5,663
 (21) 5,642
Foreign currency translation reclassification upon disposition of Grupo Finmart
 
 25,268
 
 
 
 25,268
Net income (loss)
 
 
 31,409
 
 (1,650) 29,759
Balances as of September 30, 201754,398
 $544
 $348,532
 $347,885
 $(38,157)
$(2,449) $656,355
Stock compensation
 
 10,711
 
 
 
 10,711
Release of restricted stock187
 2
 
 
 
 
 2
Taxes paid related to net share settlement of equity awards
 
 (311) 
 
 
 (311)
Reclassification of stranded tax effects resulting from the Tax Cuts and Jobs Act
 
 
 1,455
 (1,455) 
 
Foreign currency translation (loss) gain
 
 
 
 (2,744) 106
 (2,638)
Equity classified conversion feature of 2024 Convertible Notes, net of tax
 
 38,995
 
 
 
 38,995
Net income (loss)
 
 
 37,282
 
 (988) 36,294
Balances as of September 30, 201854,585
 $546
 $397,927
 $386,622
 $(42,356)
$(3,331) $739,408
Stock compensation
 
 9,794
 
 
 
 9,794
Transfer of subsidiary shares to noncontrolling interest
 
 3,195
 
 
 (3,195) 
Release of restricted stock950
 10
 
 
 
 
 10
Deconsolidation of subsidiary
 
 
 
 
 7,756
 7,756
Taxes paid related to net share settlement of equity awards
 
 (3,288) 
 
 
 (3,288)
Foreign currency translation loss
 
 
 
 (10,042) 
 (10,042)
Net income (loss)
 
 
 2,541
 
 (1,230) 1,311
Balances as of September 30, 201955,535

$556

$407,628

$389,163

$(52,398)
$
 $744,949
*See Note 1 of Notes to Consolidated Financial Statements for discussion of opening balance impact as a result of corrections to prior period financial statements.
See accompanying notes to consolidated financial statements.

EZCORP, Inc.
CONSOLIDATED STATEMENTS OF CASH FLOWS
 Fiscal Year Ended September 30,
 2019 2018 2017
      
 (in thousands)
Operating activities:     
Net income$1,311
 $36,294
 $29,760
Adjustments to reconcile net income to net cash provided by operating activities:     
Depreciation and amortization28,797
 25,484
 23,661
Amortization of debt discount and deferred financing costs19,759
 17,595
 12,303
Accretion of notes receivable discount and deferred compensation fee(4,524) (9,150) (3,788)
Deferred income taxes1,616
 7,916
 6,096
Other adjustments5,776
 2,607
 4,566
Reserve on jewelry scrap receivable3,646
 
 
Stock compensation expense9,751
 10,784
 5,866
Loss (income) from investments in unconsolidated affiliates135
 (5,529) (4,916)
Impairment of investment in unconsolidated affiliates19,725
 11,712
 
Changes in operating assets and liabilities, net of business acquisitions:     
Service charges and fees receivable(732) (1,788) (285)
Inventory(493) (1,074) 721
Prepaid expenses, other current assets and other assets5,732
 477
 4,225
Accounts payable, accrued expenses and other liabilities22,246
 (3,271) (30,894)
Customer layaway deposits1,176
 709
 241
Income taxes, net of excess tax benefit from stock compensation(10,404) (3,785) 3,110
Net cash provided by operating activities103,517
 88,981
 50,666
Investing activities:     
Loans made(737,585) (707,220) (646,625)
Loans repaid434,142
 421,331
 386,383
Recovery of pawn loan principal through sale of forfeited collateral288,502
 266,962
 244,632
Capital expenditures, net(38,839) (40,474) (25,001)
Acquisitions, net of cash acquired(8,116) (93,165) (2,250)
Investment in unconsolidated affiliate
 (14,036) 
Principal collections on notes receivable34,067
 32,396
 29,458
Net cash used in investing activities(27,829) (134,206) (13,403)
Financing activities:     
Taxes paid related to net share settlement of equity awards(3,288) (311) (767)
Proceeds from borrowings, net of issuance costs1,064
 171,409
 139,506
Payments on borrowings(196,093) (3,510) (85,388)
Net cash (used in) provided by financing activities(198,317) 167,588
 53,351
Effect of exchange rate changes on cash and cash equivalents and restricted cash(507) (654) 724
Net (decrease) increase in cash and cash equivalents and restricted cash(123,136) 121,709
 91,338
Cash and cash equivalents and restricted cash at beginning of period285,578
 163,869
 72,531
Cash and cash equivalents and restricted cash at end of period$162,442
 $285,578
 $163,869
      
Cash paid during the period for:     
Interest$12,900
 $8,412
 $9,068
Income taxes, net11,132
 13,676
 8,866
      
Non-cash investing and financing activities:     
Pawn loans forfeited and transferred to inventory$301,357
 $274,590
 $257,388
Dividend reinvestment acquisition of additional ownership in unconsolidated affiliate
 
 1,153
EZCORP, Inc.
CONSOLIDATED STATEMENTS OF CASH FLOWS
 Fiscal Year Ended September 30,
 2017 2016 2015
      
 (in thousands)
Operating activities:     
Net income (loss)$30,208
 $(88,430) $(94,227)
Adjustments to reconcile net income (loss) to net cash provided by operating activities:     
Depreciation and amortization23,661
 28,651
 37,034
Amortization of debt discount and deferred financing costs12,303
 12,375
 13,038
Amortization of prepaid commissions
 13,083
 13,702
Accretion of notes receivable discount(3,788) 
 
Consumer loan loss provision1,988
 27,917
 51,966
Deferred income taxes6,046
 2,674
 (2,124)
Impairment of goodwill and long-lived assets
 73,244
 30,782
Other adjustments17
 7,289
 13,925
Gain on restructured notes receivable(3,048) 
 
Gain on disposition of Grupo Finmart, net of loss on extinguishment
 (32,172) 
Loss on extinguishment of debt and other5,250
 
 
Loss on sale or disposal of assets359
 1,106
 2,893
Stock compensation expense5,866
 5,346
 2,374
(Income) loss from investments in unconsolidated affiliate(4,916) 255
 5,473
Impairment of investments in unconsolidated affiliate
 10,957
 26,837
Changes in operating assets and liabilities, net of business acquisitions:     
Service charges and fees receivable(224) 7,677
 (9,987)
Inventory721
 (3,735) 433
Prepaid expenses, other current assets and other assets5,166
 (15,397) (11,980)
Accounts payable, accrued expenses and other liabilities(31,041) (26,297) 15,564
Customer layaway deposits241
 329
 1,997
Income taxes, net of excess tax benefit from stock compensation3,027
 37,334
 (23,144)
Dividends from unconsolidated affiliate
 2,197
 4,842
Net cash provided by operating activities51,836
 64,403
 79,398
Investing activities:     
Loans made(646,625) (676,375) (842,074)
Loans repaid386,383
 428,196
 574,353
Recovery of pawn loan principal through sale of forfeited collateral244,632
 235,168
 243,692
Additions to property and equipment, net of proceeds from sale of assets(18,853) (9,550) (23,722)
Acquisitions, net of cash acquired(2,250) (6,000) (7,802)
Investments in unconsolidated affiliate
 
 (12,140)
Proceeds from disposition of Grupo Finmart, net of cash disposed
 35,277
 
Principal collections on notes receivable29,458
 
 
Net cash (used in) provided by investing activities(7,255) 6,716
 (67,693)
Financing activities:     
Taxes paid related to net share settlement of equity awards(767) (172) (210)
Payout of deferred consideration
 (15,000) (6,000)
Purchase of subsidiary shares from noncontrolling interest
 
 (32,411)
Proceeds from settlement of forward currency contracts
 3,557
 2,313
Change in restricted cash
 8,199
 40,949
Proceeds from borrowings, net of issuance costs139,506
 64,133
 70,130
Payments on borrowings(85,388) (112,123) (72,369)
Repurchase of common stock
 (11,750) 
Net cash provided by (used in) financing activities53,351
 (63,156) 2,402
Effect of exchange rate changes on cash and cash equivalents724
 (1,350) (10,308)
Net increase in cash and cash equivalents98,656
 6,613
 3,799
Cash and cash equivalents at beginning of period65,737
 59,124
 55,325
Cash and cash equivalents at end of period$164,393
 $65,737
 $59,124
      
Cash paid (refunded) during the period for:     
Interest$9,068
 $18,722
 $16,472
Income taxes, net8,866
 2,962
 (8,042)
      
Non-cash investing and financing activities:     
Pawn loans forfeited and transferred to inventory$257,388
 $249,316
 $230,998
Dividend reinvestment acquisition of additional ownership in unconsolidated affiliate1,153
 
 
Issuance of common stock due to acquisitions
 
 11,696
Deferred consideration
 
 9,500
Equity adjustment due to noncontrolling interest purchase
 
 23,251

See accompanying notes to consolidated financial statements.

EZCORP, Inc.
Notes to Consolidated Financial Statements
NOTE 1: SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES
Description of Business
We areFormed in 1989, we have grown into a leading provider of pawn loans in the United States and Mexico.Latin America. Pawn loans are non-recourse loans collateralized by tangible property. We also sell merchandise, primarily collateral forfeited from pawn lending operations and used merchandise purchased from customers, and operate a small number of financial services stores in Canada. We are dedicated to satisfying the short-term cash needs of consumers who are cash or credit constrained, focusing on delivering an industry-leading customer experience.
As of September 30, 2017,2019, we operated a total of 7861,014 locations, consisting of:
513512 United States pawn stores (operating primarily as EZPAWN or Value Pawn & Jewelry);
246357 Mexico pawn stores (operating primarily as Empeño Fácil);
123 pawn stores in Guatemala, El Salvador, Honduras and Peru (operating as GuatePrenda and MaxiEfectivo); and
2722 financial services stores in Canada (operating as CASHMAX).
We also own approximately 32%34.75% of Cash Converters International Limited (“Cash Converters International”), baseda publicly traded company (ASX:CCV) headquartered in Perth, Western Australia. Cash Converters International and its controlled companies comprise a diverse group generating revenues from franchising, store operations, personal finance and vehicle finance, with operations in Australia and publicly-traded on the Australian Stock Exchange, which franchisesUnited Kingdom, a 25% equity interest in Cash Converters New Zealand and operates a worldwide network of nearly 700 locations that provide pawn loans, short-term unsecured loans andfranchise presence in 15 other consumer finance products, and buy and sell second-hand goods.countries around the world.
Basis of Presentation and Principles of Consolidation
The consolidated financial statements include the accounts of EZCORP, Inc. and its consolidated subsidiaries. All inter-company accounts and transactions have been eliminated in consolidation.
We adopted Financial Accounting Standards Board ("FASB") Accounting Standards Updates ("ASUs") 2014-15, Presentation of Financial Statements — Going Concern (Subtopic 205-40) during the first quarter of fiscal 2017. Upon adoption of the ASU, managementManagement has the responsibility to evaluate whether there is substantial doubt about our ability to continue as a going concern for a period of one year after the date that the financial statements are issued (or available to be issued) or to provide related footnote disclosures. We do not believe there is substantial doubt about our ability to continue as a going concern.
To determine if we hold a controlling financial interest in an entity, we first evaluate if we are required to apply the variable interest entity (“VIE”) model to the entity; otherwise, the entity is evaluated under the voting interest model. Where we hold current or potential rights that give us the power to direct the activities of a VIE that most significantly impact the VIE’s economic performance, combined with a variable interest that gives us the right to receive potentially significant benefits or the obligation to absorb potentially significant losses, we have a controlling financial interest in that VIE. Rights held by others to remove the party with power over the VIE are not considered unless one party can exercise those rights unilaterally.
In evaluating whether we have the power to direct the activities of a VIE that most significantly impact its economic performance, we consider the purpose for which the VIE was created, the importance of each of the activities in which it is engaged and our decision-making role, if any, in those activities that significantly determine the entity’s economic performance as compared to other economic interest holders. This evaluation requires consideration of all facts and circumstances relevant to decision-making that affects the entity’s future performance and the exercise of professional judgment in deciding which decision-making rights are most important.
In determining whether we have the right to receive benefits or the obligation to absorb losses that could potentially be significant to a VIE, we evaluate all of our economic interests in the entity, regardless of form (debt, equity, management and servicing fees and other contractual arrangements). This evaluation considers all relevant factors of the entity’s design including the entity’s capital structure, contractual rights to earnings or losses, subordination of our interests relative to those of other investors, as well as any other contractual arrangements that might exist that could have the potential to be economically significant. The evaluation of each of these factors in reaching a conclusion about the potential significance of our economic interests is a matter that requires the exercise of professional judgment.
Our fiscal 2017 noncontrolling interest is comprised of activities of an insignificant consolidated VIE of which we have majority ownership
Corrections and are the primary funding source. In addition, see “Notes Receivable from Grupo Finmart Divestiture” in Note 5 for discussion of the nonconsolidated VIE Prestaciones Finmart, S.A.P.I. de C.V., SOFOM, E.N.R. ("Grupo Finmart").

Reclassifications to Prior Period Financial Statements
Certain reclassificationsIn the second quarter of prior period amountsfiscal 2019, we identified errors in our previously reported financial statements during the ordinary course of account reviews and subsequent investigation of related accounts. None of the identified errors was material to any previously reported period. These have now been made. These reclassifications, other than those pertainingcorrected in all periods presented. The errors related to the adoptionoverstatement of ASUs discussedhistorical balances of pawn service charges receivable resulting from errors in the configuration of information technology reports, as well as other minor items identified in our reconciliation process. These errors resulted in an overstatement of October 1, 2016 beginning retained earnings of $3.4 million. The impact of these corrections on the consolidated financial statements, exclusive of quarterly impacts presented in previous fiscal 2019 filings, is as provided below were made to conform to the current period presentation.(in thousands except per share amounts).
Consolidated Balance Sheets
 December 31, 2018
 As Previously Reported Corrections As Corrected
      
Pawn service charges receivable, net$38,959
 $(7,401) $31,558
Prepaid expenses and other current assets31,223
 260
 31,483
Goodwill294,881
 1,757
 296,638
Deferred tax asset, net(334) 821
 487
Accounts payable, accrued expenses and other current liabilities57,628
 (248) 57,380
Retained earnings387,936
 (4,680) 383,256
Accumulated other comprehensive loss(49,104) 365
 (48,739)
 December 31, 2017
 As Previously Reported Corrections As Corrected
      
Cash and cash equivalents$113,584
 $(627) $112,957
Pawn service charges receivable, net34,054
 (5,950) 28,104
Prepaid expenses and other current assets26,156
 238
 26,394
Goodwill288,773
 1,442
 290,215
Deferred tax asset, net10,997
 1,245
 12,242
Accounts payable, accrued expenses and other current liabilities60,207
 (73) 60,134
Retained earnings364,414
 (3,890) 360,524
Accumulated other comprehensive loss(44,902) 311
 (44,591)
Consolidated Statements of Operations
 Fiscal Year Ended September 30, 2018
 As Previously Reported Corrections As Corrected
      
Pawn service charges$305,936
 $(1,359) $304,577
Operations expense334,649
 192
 334,841
Administrative expense53,653
 (14) 53,639
Income from continuing operations before income taxes57,076
 (1,537) 55,539
Income tax expense18,149
 240
 18,389
Income from continuing operations, net of tax38,927
 (1,777) 37,150
Basic earnings per share attributable to EZCORP, Inc. — continuing operations$0.73
 $(0.03) $0.70
Diluted earnings per share attributable to EZCORP, Inc. — continuing operations$0.69
 $(0.03) $0.66

 Fiscal Year Ended September 30, 2017
 As Previously Reported Corrections As Corrected
      
Pawn service charges$273,080
 $(3) $273,077
Operations expense304,636
 320
 304,956
Administrative expense53,254
 238
 53,492
Income from continuing operations before income taxes43,239
 (561) 42,678
Income tax expense11,206
 (113) 11,093
Income from continuing operations, net of tax32,033
 (448) 31,585
Basic earnings per share attributable to EZCORP, Inc. — continuing operations$0.62
 $(0.01) $0.61
Diluted earnings per share attributable to EZCORP, Inc. — continuing operations$0.62
 $(0.01) $0.61
 Three Months Ended December 31, 2018
 As Previously Reported Corrections As Corrected
      
Pawn service charges$83,674
 $(155) $83,519
Operations expense89,546
 (783) 88,763
Administrative expense15,479
 (224) 15,255
Loss from continuing operations before income taxes(5,570) 852
 (4,718)
Income tax benefit(1,032) (26) (1,058)
Loss from continuing operations, net of tax(4,538) 878
 (3,660)
Basic earnings per share attributable to EZCORP, Inc. — continuing operations$(0.07) $0.01
 $(0.06)
Diluted earnings per share attributable to EZCORP, Inc. — continuing operations$(0.07) $0.01
 $(0.06)
 Three Months Ended December 31, 2017
 As Previously Reported Corrections As Corrected
      
Pawn service charges$76,360
 $(338) $76,022
Operations expense83,610
 (18) 83,592
Administrative expense13,318
 (237) 13,081
Income from continuing operations before income taxes19,792
 (83) 19,709
Income tax expense7,437
 (26) 7,411
Income from continuing operations, net of tax12,355
 (109) 12,246
Basic earnings per share attributable to EZCORP, Inc. — continuing operations$0.24
 $
 $0.24
Diluted earnings per share attributable to EZCORP, Inc. — continuing operations$0.23
 $
 $0.23
Consolidated Statements of Cash Flows
 Fiscal Year Ended September 30, 2018
 As Previously Reported Corrections As Corrected
      
Net income$38,071
 $(1,777) $36,294
Deferred income taxes7,978
 (62) 7,916
Service charges and fees receivable(3,153) 1,365
 (1,788)
Accounts payable, accrued expenses and other liabilities(3,902) 631
 (3,271)
Income taxes, net of excess tax benefit from stock compensation(3,622) (163) (3,785)
Net cash provided by operating activities*88,987
 (6) 88,981
Effect of exchange rate changes on cash and cash equivalents and restricted cash(484) (170) (654)

 Fiscal Year Ended September 30, 2017
 As Previously Reported Corrections As Corrected
      
Net income$30,208
 $(448) $29,760
Deferred income taxes6,046
 50
 6,096
Service charges and fees receivable(224) (61) (285)
Accounts payable, accrued expenses and other liabilities(31,041) 147
 (30,894)
Income taxes, net of excess tax benefit from stock compensation3,027
 83
 3,110
Net cash provided by operating activities*50,895
 (229) 50,666
 Three Months Ended December 31, 2018
 As Previously Reported Corrections As Corrected
      
Net loss$(4,721) $878
 $(3,843)
Service charges and fees receivable(877) 151
 (726)
Accounts payable, accrued expenses and other liabilities(461) (375) (836)
Income taxes, net of excess tax benefit from stock compensation(3,412) (33) (3,445)
Net cash provided by operating activities*22,760
 621
 23,381
Effect of exchange rate changes on cash and cash equivalents and restricted cash(865) 83
 (782)
 Three Months Ended December 31, 2017
 As Previously Reported Corrections As Corrected
      
Net income$12,133
 $(109) $12,024
Service charges and fees receivable(50) 357
 307
Accounts payable, accrued expenses and other liabilities(5,283) (132) (5,415)
Net cash provided by operating activities*19,252
 116
 19,368
Effect of exchange rate changes on cash and cash equivalents and restricted cash(1,165) (218) (1,383)
*As previously reported amount includes the impact of adoption of accounting policies described below.
Pawn LoanLoans and Sales Revenue Recognition
The carrying value of our pawn loans is based on the initial amounts lent to customers and are fully collateralized. We record pawn service charges using the effective interest method over the life of the loan for all pawn loans we believe to be collectible. We base our estimate of collectible loans on several inputs, including recent redemption rates, historical trends in redemption rates and the amount of loans due in the following months. Unexpected variations in any of these factors could change our estimate of collectible loans, affecting our earnings and financial condition. If a pawn loan is not repaid, we value the forfeited collateral (inventory) at the lower of cost (pawn loan principal) or net realizable value of the item. Of our consolidated pawn loans outstanding as of September 30, 2019, $92.8 million is attributable to Texas and Florida stores.
Merchandise Sales Revenue Recognition
Our performance obligations for merchandise sales primarily relate to point in time retail sales in our stores. We recognize the satisfaction of the performance obligation and record merchandise sales revenue and the related cost when merchandise inventory is sold and delivered to the customer or, in the case of a layaway sale, when we receive the final payment onpayment. Customers have a layaway sale. We record sales revenuelimited period of time to return merchandise for a refund or exchange, and the related cost when scrap inventory is sold and the proceeds to be receivedactual returns for refunds are fixed and determinable and ownership is transferred.insignificant. Sales tax collected on the sale of inventory is excluded from the amount recognized as sales and instead recorded as a liability in “Accounts payable, accrued expenses and other current liabilities” in our consolidated balance sheets until remitted to the appropriate governmental authorities.
Customers may purchase a product protection plan that allows them to exchange certain general merchandise (non-jewelry) sold through our retail pawn operations within six months of purchase. We recognize the fees for this service as revenue ratably over the three to six month periodsatisfaction of the plan. We also offer a jewelry VIP package, which guarantees customers a minimum future pawn loan amount onperformance obligation and record scrapping (precious metals and stones) sales revenue and the item sold, allows them full credit if they trade inrelated cost when scrap inventory is legally transferred to the item to purchase a more expensive piece of jewelry,refiner and provides minor repair service on the item sold. These fees are recognized upon sale. Customers may also purchase an item on layaway by paying a minimum layaway deposit of typically 10%refiner obtains control of the item’s sale price. We holdinventory. The receivables outstanding at the item forend of a 60 to 180-daygiven reporting period during whichare not material. Payment of the receivable from the customer is required to paygenerally received within a short period of time after the balancelegal transfer of the sales price. The initial deposit and subsequent paymentsscrap materials to the refiner.
Our transaction prices are recorded as customer layaway deposits. Layaways are recorded as sales when paid in full. We record product protection, jewelry VIP and layaway fees as merchandise sales revenue, as they are incidental to sales of merchandise.explicitly stated within the contracts with our customers.

Inventory and Cost of Goods Sold
If a pawn loan is not redeemed, we record the forfeited collateral at cost (the principal amount of the pawn loan) in "Inventory, net" in our consolidated balance sheets. We do not record loan loss allowances or charge-offs on the principal portion of pawn loans, as they are fully collateralized. We record our inventory using the specific identification method of accounting.
In order to state inventory at the lower of cost or net realizable value, we record an allowance for excess, obsolete or slow movingslow-moving inventory based on the type and age of merchandise. Our inventory consists primarily of general merchandise and jewelry. Our "Merchandise cost of goods sold" includes the historical cost of inventory sold, inventory shrinkage and any change in the allowance for inventory shrinkage and valuation. We include the cost of operating our central jewelry processing unit under “Jewelry scrapping cost of goods sold,” as it relates directly to sales of precious metals to refiners.
We consider our estimates of obsolete or slow movingslow-moving inventory and shrinkage critical estimates in determining the appropriate overall valuation allowance for inventory. We monitor our sales margins for each type of inventory on an ongoing basis and compare to historical margins. Significant variances in those margins may require a revision to future inventory reserve estimates. We monitor our reserve estimates pertaining to jewelry inventory depending on the current and projected prices of gold. Future declines in the value of gold prices may cause an increase in reserve rates pertaining to jewelry inventory.
With respect to our Mexico pawn operations, we do not own the forfeited collateral; however, we assume the risk of loss on such collateral and are solely responsible for its care and disposition and as such, record such collateral under “Inventory, net” in our consolidated balance sheets. The amount of inventory from our Mexico pawn operations classified as “Inventory, net” in our consolidated balance sheets was $21.8$26.9 million and $19.0$25.1 million as of September 30, 20172019 and 2016,2018, respectively.
We adopted ASU 2015-11, Inventory (Topic 330): Simplifying the Measurement of Inventory, during the first quarter of fiscal 2017 on a prospective basis, and such adoption did not have a material impact on our consolidated financial position, results of operations or cash flows. We now measure our inventories at the lower of cost or net realizable value, where net realizable value is "estimated selling prices in the ordinary course of business, less reasonably predictable costs of completion, disposal, and transportation." Inventory was previously required to be measured at the lower of cost or market value, where the measurement of market value had several potential outcomes.

Cash and Cash Equivalents and Cash Concentrations
Cash and cash equivalents consist primarily of cash on deposit or highly liquid investments with original contractual maturities of three months or less, or money market mutual funds. We hold cash at major financial institutions that often exceed FDIC insured limits. We manage our credit risk associated with cash and cash equivalents and cash concentrations by concentrating our cash deposits in high quality financial institutions and by periodically evaluating the credit quality of the primary financial institutions issuing investments or holding such deposits. Historically, we have not experienced any losses due to such cash concentrations.
Notes Receivable
As discussed under “Notes Receivable from Grupo Finmart Divestiture” in Note 5, in September 2017 we restructured the repayment arrangements for certain promissory notes that we had received from Grupo Finmart in connection with such divestiture.the divestiture of Grupo Finmart in September 2016. We accounted for the restructuring as new notes receivable for which the modification was more than minor, recognizing $3.0 million of discount remaining on the original notes receivable as a gain, which we included in our income statement as a component of “Interest income.”income” in fiscal 2017. As part of the restructuring of the notes receivable, we negotiated a deferred compensation amount of up to $14.0 million which we will accountare accounting for as “Interest income” under the effective interest method, accreting to its ultimate estimated settlement amount at September 2020. We review the payment history, creditworthiness, projected cash flows and related assumptions of Grupo Finmart and AlphaCreditAlpha Holding, S.A. de C.V. (“AlphaCredit”) (the guarantor of such notes receivable) in determining whether our notes receivable and deferred compensation amounts are collectible. Prior to the restructuring, we amortized the discount on our notes receivable into “Interest income” under the effective interest method over the life of the notes receivable. We currently accrue interest under the terms of the repayment schedules. These items are included in “Corporate items” and “Mexico“Latin America Pawn” within our segment disclosure in Note 5.15. As of September 30, 2017,2019, we have included no impairment due to non-collectability on our notes receivable. In September 2019, Grupo Finmart repaid the remainder of the loan principal and the first approximate $6.0 million of the deferred compensation amount. At September 30, 2019, the only amounts remaining receivable are $8.0 million of the deferred compensation fee due in fiscal 2020 and interest on that amount. The precise amount will vary slightly due to movements in the exchange rate on the peso-denominated note.
Equity Method Investments
We account for our investment in Cash Converters International and RDC using the equity method. Since Cash Converters International’s fiscal year ends three months prior to ours, we report the income from this investment on a three-month lag. Thus, income reported for fiscal years ended September 30, 2017, 20162019, 2018 and 20152017 represents our percentage interest in the results of Cash Converters International’s operations from July 1, 2016 tofor the twelve-month periods ended June 30, 2017, July 1, 2015 to June 30, 20162019, 2018 and July 1, 2014 to June 30, 2015,2017, respectively. Because Cash Converters International publicly files semi-annual financial reports with the Australian Securities & Investments Commission as of and for the periods ended June 30 and December 31, we make estimates for our equity in Cash Converters International’s net income (loss) for Cash Converters International three-month periods ended March 31 (our

reporting period ended June 30) and September 30 (our reporting period ended December 31). Those estimates may vary from actual results. We adjust our estimates as necessary in our reporting periods ended March 31 and September 30 to conform to Cash Converters International actual results as shown in their published semi-annual reports. We measure and record all other-than-temporary impairments as of the date of our reporting period.
Cash Converters International records its results of operations under International Financial Reporting Standards (“IFRS”). There have historically been and currently are no material differences between Cash Converters International results of operations based upon IFRS versus results of operations as converted to accounting principles generally accepted inWe accounted for the United States of America (“GAAP”). We will continue to monitor for any potential IFRS to GAAP differences.
Impairments and other items recognized in prior years have created a negative basis in our investment in Cash Converters International generated as a result of $20.7 million as compared to our proportionate share of equity. We accounted for this negative basisimpairments and other items as a reduction in our portion of Cash Converters International goodwill. We will increase our equity in Cash Converters International’s net income in future reporting periods for our portion of any impairments of goodwill that may be recorded byTo the extent Cash Converters International recognizes future impairments in its goodwill, we will not record our share of such impairments until suchthe negative basis is restored.
Goodwill and Other Intangible Assets
Goodwill and other intangible assets having indefinite lives are not subject to amortization. We test goodwill and intangible assets with indefinite useful lives for potential impairment annually as of September 30, or more frequently if an event occurs or circumstances change that would more likely than not reduce the fair value of a reporting unit below its carrying amount. We adopted ASU 2017-04, Intangibles — Goodwill and Other (Topic 350): Simplifying the Test for Goodwill Impairment, during the fourth quarter of fiscal 2017, and such adoption did not have a material impact on our consolidated financial position, results of operations or cash flows. This ASU eliminates Step 2 from the goodwill impairment test which previously required measurement of any goodwill impairment loss by comparing the implied fair value of a reporting unit’s goodwill with the carrying amount of that goodwill. Under the new standard we compare the fair value of our reporting units with their carrying

amount and recognize an impairment charge for the amount by which the carrying amount exceeds the reporting unit’s fair value, without exceeding the total amount of goodwill allocated to that reporting unit.
We perform our impairment analyses utilizing the income approach. This approach uses future cash flows and estimated terminal values for each of our reporting units (discounted using a market participant perspective) to determine the fair value of each reporting unit, which is then compared to the carrying value of the reporting unit to determine if there is an impairment. We have determined that our reporting units are equivalent to our operating segments for fiscal 2017.2019. The income approach includes assumptions about revenue growth rates, operating margins and terminal growth rates discounted by an estimated weighted-average cost of capital derived from other publicly-tradedpublicly traded companies that are similar but not identical from an operational and economic standpoint. We use discount rates that are commensurate with the risks and uncertaintyuncertainties inherent in the respective businesses and in our internally developed forecasts. Discount rates used in fiscal 20172019 goodwill and other intangible asset valuations ranged from 9%10% to 12%.15% similar to rates used in fiscal 2018. In testing other intangible assets for potential impairment, we apply key assumptions that are consistent with those utilized in our goodwill impairment test.
In performing our goodwill impairment analysis as of September 30, 2019, we acknowledge the existence of a control premium relative to our market capitalization representing the incremental amount a buyer would pay to acquire a controlling stake. Our control premium was assessed on the evaluation of our average market capitalization during the fourth quarter of fiscal 2019 rather than only at the end of the period. If all equity interests in EZCORP were to be sold, we expect that a further premium would be paid for the Class B Voting Common Stock, none of which is publicly traded. We will continue to monitor our market capitalization in future periods relative to our underlying business performance to determine an appropriate control premium for purposes of our goodwill impairment analysis.
Changes in the economic conditions or regulatory environment could negatively affect our key assumptions. Future negative developments including a decline in loan portfolio performance, merchandise sales or demand for our products, a decline in precious metal commodity values, or inflation in costs relative to revenues in our Latin American operations in Guatemala, Honduras, El Salvador or Peru could lead to potential impairment of the $34.5 million in goodwill recorded in our “GPMX” reporting unit within our Latin America reporting segment. At September 30, 2019, the estimated fair value of GPMX exceeded its carrying value by 7%.
We may perform a qualitative assessment in making our determination of whether it is more likely than not goodwill and other intangible assets are impaired under appropriate accounting guidance on an annual basis in future reporting periods. In addition to the assumptions discussed above pertaining to the income approach, we consider the assessment of potential triggering events to be a critical estimate.
Property and Equipment
We record property and equipment at cost. We depreciate these assets on a straight-line basis using estimated useful lives of 30 years for buildings and two to seven years for furniture, equipment and software development costs. We depreciate leasehold improvements over the shorter of their estimated useful life (typically 10 years) or the reasonably assured lease term at the inception of the lease.
Valuation of Tangible Long-Lived Assets
We assess the impairment of tangible long-lived assets whenever events or changes in circumstances indicate that the net recorded amount may not be recoverable. The following factors could trigger an impairment review: significant

underperformance relative to historical or projected future cash flows, significant changes in the manner of use of the assets or the strategy for the overall business, or significant negative industry trends or legislative changes prohibiting us from offering our loan products. An impairment loss is recognized if the future undiscounted cash flows associated with the asset and the estimated fair value of the asset are less than the asset's carrying value.
In addition to the assumptions associated with the determination of projected future cash flows, we consider the assessment of potential triggering events to be a critical estimate.
Software Development Costs and Cloud Computing Arrangements
We capitalize certain costs incurred in connection with developing or obtaining software for internal use and amortize the costs on a straight-line basis over the estimated useful lives of each system, typically five years.
We adopted ASU 2015-05, Intangibles — Goodwill and Other — Internal-Use Software (Subtopic 350-40): Customer's Accounting for Fees Paid Net capitalized development costs are included in a Cloud Computing Arrangement, during the first quarter of fiscal 2017 on a prospective basis for all arrangements entered into or materially modified after adoption of the ASU, and such adoption did not have a material impact on“Capital expenditures, net” in our consolidated financial position, resultsstatements of operations or cash flows.
We now consider whether cloud computing arrangements include a software license. In evaluating whether our arrangements include a software license, we consider whether we have the contractual right to take possession of the software at any time during the hosting period without significant penalty and whether it is feasible for us to either run the software on our own hardware or contract with another party unrelated to the vendor to host the software. If a cloud computing arrangement includes a software license, then we account for the software license element of the arrangement consistent with the acquisition of other software licenses. If a cloud computing arrangement does not include a software license, we account for the arrangement as a service contract.

Customer Layaways
Customer layaway deposits are recorded as deferred revenue until we collect the entire related sales price and deliver the related merchandise to the customer.
Insurance Recoveries
We incur legal costs with respect to a variety of issues on an ongoing basis. To the extent that such costs are reimbursable under applicable insurance policies and we believe it is probable such costs will be reimbursed and such reimbursements can be reasonably estimated, we record a receivable from the insurance enterprise and a recovery of the costs in our statements of operations. When such recoveries are received, they are generally recorded under “Operating activities” in our consolidated statements of cash flows. All loss contingencies are recorded gross of the insured recoveries as applicable.
Fair Value of Financial Instruments
We have elected not to measure at fair value any eligible items for which fair value measurement is optional. We determine the fair value of financial instruments by reference to various market data and other valuation techniques, as appropriate.
Business Combinations
We allocate the total acquisition price to the fair value of assets and liabilities acquired andunder the acquisition method with goodwill representing the excess of purchase price over the fair value of net assets acquired. We immediately expense transaction costs. We adopted ASU 2015-16, Business Combinations (Topic 805), during the second quarter of fiscal 2016 to reduce the cost and complexity of accounting for and reporting business combinations, and such adoption did not have a material impact on our consolidated financial position, results of operations or cash flows. This ASU requires recognition ofrecognize any adjustments to provisional amounts and goodwill that are identified during the measurement period in the reporting period in which the adjustment amounts are determined, with the effect on current period earnings of changes in depreciation, amortization, or other income effects, if any, as a result of the change to the provisional amounts, calculated as if the accounting had been completed at the acquisition date.
Convertible Debt Securities
In accounting for our 2.375% Convertible Senior Notes Due 2025 (the “2025 Convertible Notes”) and the 2.875% Convertible Senior Notes Due 2024 (the “2024 Convertible Notes”) at issuance, we separated the 2024 Convertible Notessecurities into debt and equity components pursuant to the accounting standards for convertible debt instruments that may be fully or partially settled in cash upon conversion. The carrying value of the liability componentcomponents was calculated by measuring the fair value of a similar liabilityliabilities that doesdo not have an associated conversion feature, including discount rates slightly aboveof approximately 8%. The excess of the principal amount of the 2024 Convertible Notes over the fair value of the liability component was recorded as a discount with a corresponding increase in additional paid-in capital. The debt discountdiscounts will be accreted to “Interest expense” over the termrespective terms of the 2025 Convertible Notes and the 2024 Convertible Notes using the effective interest method. The amount recorded to “Additional paid-in capital” will not be remeasured as long as it continuesthey continue to meet the conditions for equity classification.
We account for the conversion premium of the 2025 Convertible Notes and the 2024 Convertible Notes under the treasury method in accordance with our accounting policy, which assumes settlement of the conversion premium (equal to the as-converted value over the face principal amount) in shares of our Class A Common Stock.
Foreign Currency
Empeño Fácil’s functional currency is the Mexican peso, and the functional currencies of our other operations included in our Latin America Pawn segment include the Guatemalan quetzal (Guatemala), United States dollar (El Salvador), Honduran lempira (Honduras) and Peruvian sol (Peru). The functional currency of our wholly owned foreign subsidiary in Canada is the Canadian dollar. Our foreign subsidiaries' balance sheet accounts are translated from their respective functional currencies into United States dollars at the exchange rate at the end of each quarter, and their earnings are translated into United States dollars

at the average exchange rate each quarter. We present resulting translation adjustments as a separate component of stockholders’ equity.
Our equity investment in Cash Converters International is translated from Australian dollars into United States dollars at the exchange rates as of Cash Converters International’s balance sheet date each reporting period. The related interest in Cash Converters International’s net income is translated at the average exchange rate for each six-month period reported by Cash Converters International.
The functional currency of Mexico Pawn is the Mexican peso. The functional currency of our wholly owned foreign subsidiary in Canada is the Canadian dollar. Our foreign subsidiaries' balance sheet accounts are translated from their respective functional currencies into United States dollars at the exchange rate at the end of each quarter, and their earnings are translated into United States dollars at the average exchange rate each quarter. We present resulting translation adjustments as a separate component of stockholders’ equity.
Foreign currency transaction gains and losses not accounted for as translations as discussed above are included under “Other expense”expense (income)” in our consolidated statements of operations. These (gains) losses included in continuing operationsgains were $(0.5)$0.3 million, $1.1$0.4 million and $2.2$0.5 million for fiscal 2017, 20162019, 2018 and 2015,2017, respectively.
Operations Expense
Included in “Operations” expense are costs related to operating our stores and any direct costs of support offices. These costs include labor, other direct expenses such as utilities, supplies and banking fees and indirect expenses such as store rent, building repairs and maintenance, advertising, store property taxes and insurance and regional and area management expenses.

Administrative Expense
Included in “Administrative” expense are costs related to our executive and administrative offices. This includes executive and administrative salaries, wages, stock and incentive compensation, professional fees, license fees, costs related to the operation of our administrative offices such as rent, property taxes, insurance, information technology and other corporate costs.
Advertising
Advertising costs are expensed as incurred and included primarily under “Operations” expense in our consolidated statements of operations. These costs included in continuing operations were $1.9$2.0 million, $2.1$2.5 million and $3.1$1.9 million for fiscal 2017, 20162019, 2018 and 2015,2017, respectively.
Stock Compensation
We measure share-based compensation expense at the grant date based on the fair valueprice of the awardunderlying shares at that date and recognize it as expense, net of estimated forfeitures, ratably over the vesting or service period, as applicable, of the stock award. Our policy is to recognize expense on performance-based awards, where satisfaction of the performance condition is probable, ratably over the awards’ vesting period and recognize expense on awards that only have service requirements on a straight-line basis.
Income Taxes
Tax Cuts and Jobs Act of 2017
On December 22, 2017, the Tax Cuts and Jobs Act of 2017 (the "Act") was signed into law. Among other things, the Act reduced the U.S. federal corporate tax rate from 35% to 21%, requires companies to pay a one-time transition tax on earnings of certain foreign subsidiaries that were previously tax deferred and creates new taxes on certain foreign sourced earnings. The corporate tax rate reduction was effective as of January 1, 2018 and, accordingly, reduced our federal statutory rate for fiscal 2018 to a blended rate of 24.5%, and further reduced our federal statutory rate to 21% in fiscal 2019. We recognized a $2.1 million charge for the revaluation of our deferred tax assets and liabilities to the reduced tax rate upon enactment of the Act in fiscal 2018. In addition, we recorded a charge of approximately $2.6 million to record a valuation allowance against foreign tax credit carryforwards which are not more likely than not to be utilized as a result of changes in tax law enacted as part of the Act in fiscal 2018. Both items are included as components of "Income tax expense" in our consolidated statements of operations.
In February 2018, the FASB issued ASU 2018-02, Income Statement — Reporting Comprehensive Income (Topic 220): Reclassification of Certain Tax Effects from Accumulated Other Comprehensive Income. This ASU allows entities to reclassify from accumulated other comprehensive income to retained earnings the stranded tax effects resulting from the Act. The provisions of this ASU are effective for fiscal years, and interim periods within those fiscal years, beginning after December 15, 2018. As allowed, we early adopted ASU 2016-09, Compensation — Stock Compensation (Topic 718): Improvements2018-02 on a prospective basis as of January 1, 2018 and reclassified $1.5 million of accumulated foreign currency translation associated with our unconsolidated affiliate Cash Converters International, resulting from the stranded tax effects from the reduction of our effective tax rate, from accumulated other comprehensive loss to Employee Share-Based Payment Accounting, during the first quarter of fiscal 2017. This ASU simplifies several aspects of the accounting for share-based payment transactions, includingretained earnings. Our policy is to release income tax consequences, calculationeffects from accumulated other comprehensive income on a segregated unit of the dilutive impact of awards, classification of awards as either equity or liabilities and classification on the statement of cash flows. We prospectively applied the requirement to present excess tax benefits as an operating activity on the statement of cash flows. Further, we continue to estimate the number of award forfeitures in recording costs for share-based awards. The financial impact of adopting the ASU was a $0.5 million income tax benefit for excess tax benefits on vested awards which previously would have been recorded to "Additional paid-in capital" prior to adoption of the ASU.
We adopted ASU 2014-12, Compensation — Stock Compensation (Topic 718): Accounting for Share-Based Payments When the Terms of an Award Provide That a Performance Target Could Be Achieved after the Requisite Service Period, during the second quarter of fiscal 2016 and applied the amendments prospectively to all awards granted or modified after the effective date. This ASU requires recognition of compensation costs for share-based awards with performance targets in the period in which it becomes probable that the performance targets will be achieved and should represent the compensation cost attributable to the periods for which the requisite service has already been rendered.account basis.

Income TaxesOther
We account for income taxes using the asset and liability method. Deferred tax assets and liabilities are recognized for the future tax consequences attributable to differences between the financial statement carrying value of assets and liabilities and their tax basis and for operating loss and tax credit carryforwards. Deferred tax assets and liabilities are measured using enacted tax rates expected to apply to taxable income in the years in which the related temporary differences are expected to be recovered or settled. The effect on deferred tax assets and liabilities of a change in tax rates is recognized when the rate change is enacted.
We consider the earnings of certain non-U.S. subsidiaries to be indefinitely invested outside the United States on the basis of estimates that future domestic cash generation will be sufficient to meet future domestic cash needs and our specific plans for reinvestment of those subsidiary earnings. We have not recorded a deferred tax liability related to the U.S. federal and state income taxes and foreign withholding taxes of our undistributed earnings of foreign subsidiaries indefinitely invested outside the U.S.
We may be subject to income tax audits by the respective tax authorities in any or all of the jurisdictions in which we operate or have operated within a relevant period. Significant judgment is required in determining uncertain tax positions. We utilize the required two-step approach to recognize and measure uncertain tax positions. The first step is to evaluate the tax position for recognition by determining if the weight of available evidence indicates it is more likely than not that the position will be sustained on audit, including resolution of related appeals or litigation processes. The second step is to measure the tax benefit as the largest amount that is more than 50% likely to be realized upon ultimate settlement. We consider many factors when evaluating and estimating our tax positions and tax benefits, which may require periodic adjustments, and which may not accurately forecast actual outcomes. We adjust these reserves in light of changing facts and circumstances, such as the closing of an audit or the refinement of an estimate. Changes in recognition or measurement are reflected in the period in which the change in judgment occurs. We believe adequate provisions for income taxes have been made for all periods. We recognize interest and penalties related to unrecognized tax benefits as “Income tax expense” in our consolidated statements of operations, which were $0.2 million $0.2 millionin each of 2019, 2018 and $0.1 million during fiscal 2017, 2016 and 2015, respectively.2017.
We consider our assessment of the recognition of deferred tax assets as well as estimates of uncertain tax positions to be critical estimates.
Earnings per Share and Common Stock
We compute basic earnings per share based on the basis of the weighted average number of shares of common stock outstanding during the period. We compute diluted earnings per share based on the basis of the weighted average number of shares of common stock plus the effect of dilutive potential common shares outstanding, including conversion features embedded in our outstanding convertible debt, during the period using the treasury stock method. Dilutive potential common shares include outstanding restricted stock awards as well as shares issuable on conversion of our outstanding convertible debt securities and exercise of outstanding warrants. Potential common shares are required to be excluded from the computation of diluted earnings per share if the assumed proceeds upon exercise or vest are greater than the cost to re-acquire the same number of shares at the average market price, and therefore the effect would be anti-dilutive. There were no participating securities outstanding during fiscal 2017, 20162019, 2018 and 20152017 requiring the application of the two-class method.
Our capital stock consists of two classes of common stock designated as Class A Non-Voting Common Stock (“Class A Common Stock”) and Class B Voting Common Stock (“Class B Common Stock”). The rights, preferences and privileges of the Class A and Class B Common Stock are similar except that each share of Class B Common Stock has one1 vote and each share of Class A Common Stock has no voting privileges, except as required by law. All Class A Common Stock is publicly held. Holders of Class B Common Stock may, individually or as a class, convert some or all of their shares into Class A Common Stock on a one-to-one basis. Class A Common Stock becomes voting common stock upon the conversion of all Class B Common Stock to Class A Common Stock. We are required to reserve the number of authorized but unissued shares of Class A Common Stock that would be issuable upon conversion of all outstanding shares of Class B Common Stock.
Use of Estimates and Assumptions
The preparation of these financial statements requires us to make estimates and assumptions that affect the reported amounts of assets, liabilities, revenues and expenses and related disclosure of contingent assets and liabilities. On an ongoing basis, we evaluate our estimates and judgments, including those related to revenue recognition, inventory, collectability of notes receivable, loan loss allowances, long-lived and intangible assets, income taxes, potential impairments of investments, contingencies and litigation. We base our estimates on historical experience, observable trends and various other assumptions that we believe are reasonable under the circumstances. We use this information to make judgments about the carrying values

of assets and liabilities that are not readily apparent from other sources. Actual results may differ materially from the estimates under different assumptions or conditions.

Recently Adopted Accounting Policies
Discontinued Operations
In August 2018, the Financial Accounting Standards Board ("FASB") issued Accounting Standards Update ("ASU") 2018-15, Intangibles — Goodwill and Other — Internal-Use Software (Subtopic 350-40): Customer’s Accounting for Implementation Costs Incurred in a Cloud Computing Arrangement That is a Service Contract, which requires a customer in a cloud computing arrangement that is a service contract to follow the internal-use software guidance in Accounting Standards Codification ("ASC") 350-40 to determine which implementation costs to defer and recognize as an asset. This ASU generally aligns the guidance on recognizing implementation costs incurred in a cloud computing arrangement that is a service contract with that for implementation costs incurred to develop or obtain internal-use software, including hosting arrangements that include an internal-use software license. Our hosting arrangements that are service contracts include various third-party software applications. We adopted this ASU 2014-08, Presentation of Financial Statements (Topic 205) and Property, Plant, and Equipment (Topic 360) — Reporting Discontinued Operations and Disclosures of Disposals of Components of an Entity, during the first quarter of fiscal 2016. There was no impact of adopting the ASU on our consolidated financial position, results of operations or cash flows. We have presented our Grupo Finmart segment classified as a discontinued operation as held for sale under the ASU, and our operations discontinued prior to adoption of the ASU including our U.S. Financial Services business ("USFS") under the accounting guidance in effect before the adoption of the ASU.
Accounting Pronouncements Not Yet Adopted
In May 2017, the FASB issued ASU 2017-09, Compensation — Stock Compensation (Topic 718). This ASU provides guidance about which changes to the terms or conditions of a share-based payment award require an entity to apply modification accounting. The provisions of this ASU are effective for fiscal years, and interim periods within those fiscal years, beginning after December 15, 2017. Early adoption is permitted based upon guidance issued within the ASU. A reporting entity should apply the amendment to awards modified after the adoption date2019 on a prospective basis. We do not anticipate that thebasis for all service contracts entered into after adoption, of the ASU will have awith no material effect on our financial position, results of operations or cash flows.impact upon adoption.
In November 2016, the FASB issued ASU 2016-18 Statement of Cash Flows (Topic 230): Restricted Cash. This ASU requires the inclusion of restricted cash with cash and cash equivalents when reconciling the beginning-of-period and end-of-period total amounts shown on the statement of cash flows. The provisions ofWe adopted this ASU are effective forduring the first quarter of fiscal years, and interim periods within those fiscal years, beginning after December 15, 2017. Early adoption is permitted, including within interim periods. A reporting entity should apply the amendment2019 with no impact on our financial position or results of operations. However, we have recast our statements of cash flows on a retrospective basis as ofto include restricted cash when reconciling the beginning of the fiscal year for which the amendments are effective. We are in the process of evaluating the impact of adopting the on our consolidated financial position, results of operationsbeginning-of-period and cash flows.end-of-period total amounts.
In August 2016, the FASB issued ASU 2016-15 Statement of Cash Flows (Topic 230): Classification of Certain Cash Receipts and Cash Payments. This ASU provides guidance on eight specific cash flow issues. The provisions ofWe adopted this ASU are effective forduring the first quarter of fiscal years, and interim periods within those fiscal years, beginning after December 15, 2017. Early adoption is permitted, including within interim periods. A reporting entity should apply the amendment2019 on a retrospectiveprospective basis as of the beginning of the fiscal year for which the amendments are effective. We are in the process of evaluating thewith no impact of adopting the ASU on our consolidated financial position, results of operations andor cash flows.
In JuneMay 2016, the FASB issued ASU 2016-13,2016-01, Financial Instruments — Credit Losses (Topic 326): Measurement of Credit Losses on Financial Instruments. This ASU requires financial assets (or groups of financial assets) measured at amortized cost basis to be presented at the net amount expected to be collected, among other provisions.(Subtopic 825-10). The provisions ofamendments in this ASU are effective for fiscal years,make targeted improvements to GAAP primarily as it pertains to equity investments (not including equity method of accounting), fair value disclosures, balance sheet presentation, and interim periods within those fiscal years, beginning after December 15, 2019. Early adoption is permitted asother items pertaining to financial instruments. We adopted this ASU during the first quarter of fiscal years beginning after December 15, 2018, including interim periods within those fiscal years. A reporting entity should generally apply the amendment2019 on a modified retrospectiveprospective basis, through a cumulative-effect adjustment to retained earnings as of the beginning of the first reporting periods in which the amendment is effective. We have not identified any impacts to our financial statements that we believe will be material as a result of the adoption of the ASU, although we continue to evaluate theapplicable, with no impact of adoption
In February 2016, the FASB issued ASU 2016-02, Leases (Topic 842). This ASU requires companies to generally recognize on the balance sheet operating and financing lease liabilities and corresponding right-of-use assets. The provisions of this ASU are effective for fiscal years beginning after December 15, 2018, and interim periods within those fiscal years. Early adoption is permitted based upon guidance issued within the ASU. Although we are in the process of evaluating the impact of adopting the ASU on our consolidated financial position, results of operations andor cash flows we anticipate a material impact on our consolidated financial position. Additionally, we are evaluating the disclosure requirements under this ASU and are identifying and preparing to implement changes to our accounting policies, practices and controls to support adoption of the ASU and are evaluating upgrades to our third party software solution concurrently with ourupon adoption. We believe we are following an appropriate timeline to allow for proper recognition, presentation and disclosure upon adoption of the ASU which is effective for fiscal 2020.
In May 2014, the FASB issued ASU 2014-09, Revenue from Contracts with Customers (Topic 606). In August 2015, the FASB issued ASU 2015-14, Revenue from Contracts with Customers (Topic 606) to defer the effective date to December 15, 2017 for annual reporting periods beginning after that date, with early adoption permitted, but not

before the original effective date of December 15, 2016. The core principle of thethis ASU, and the subsequently issued ASUs modifying or clarifying thethis ASU, is that an entity should recognize revenue to depict the transfer of goods or services to customers in an amount that reflects the consideration to which the entity expects to be entitled in exchange for those goods or services. To achieve this core principle, the guidance provides that an entity should apply the following steps: (1) identify the contract(s) with a customer; (2) identify the performance obligations in the contract; (3) determine the transaction price; (4) allocate the transaction price to the performance obligations in the contract; and (5) recognize revenue when, or as, the entity satisfies a performance obligation. The new standard allows for two methods of adoption: (a) full retrospective adoption, meaning the standard is applied to all periods presented, or (b) modified retrospective adoption, meaning the cumulative effect of applying the new standard is recognized as an adjustment to the opening retained earnings balance.
We are evaluatingadopted this ASU and related guidance as of October 1, 2018 using the modified retrospective method. We evaluated the impact that will result from adopting the ASUof ASC 606 on our consolidated financial position, results of operations, cash flows and cash flows. We currently anticipate adopting the ASU using the modified retrospective method. We dodisclosure requirements noting no material impact to our consolidated financial statements or disclosures. See Note 15 for disaggregated information about our sources of revenue and accounting policies above for enhanced disclosures. Additionally, we have concluded that ASC 606 does not believe the adoption will have an impact on our revenue recognition for pawn service charges recognitionor consumer loan fees as we do not believe such chargesneither of those revenue streams are within the scope of ASC 606.

Recently Issued Accounting Pronouncements
In August 2018, the FASB issued ASU 2018-13, Fair Value Measurement (Topic 820): Disclosure Framework. This ASU modifies the disclosure requirements for fair value measurements in Accounting Standards Codification (“ASC”) 820. The provisions of this ASU are effective for fiscal years, and interim periods within those fiscal years, beginning after December 15, 2019. Early adoption is permitted based upon guidance issued within the ASU. Further, weA reporting entity should apply the amendment either retrospectively or prospectively based on the specific guidance within the ASU. We do not anticipate that the adoption of the ASU will have a material effect on our disclosures.
In June 2016, the FASB issued ASU 2016-13, Financial Instruments — Credit Losses (Topic 326): Measurement of Credit Losses on Financial Instruments. This ASU, along with subsequently issued related ASUs, requires financial assets (or groups of financial assets) measured at amortized cost basis to be presented at the net amount expected to be collected, among other provisions. The provisions of this ASU are effective for fiscal years, and interim periods within those fiscal years, beginning after December 15, 2019. Early adoption is permitted for fiscal years beginning after December 15, 2018, including interim periods within those fiscal years. A reporting entity should generally apply the amendment on a modified retrospective basis through a cumulative-effect adjustment to retained earnings as of the beginning of the first reporting periods in which the amendment is effective. We have not identified any impacts to our financial statements that we believe will be material as a result of the adoption of the ASU, for other revenue streams, although we continue to evaluate the impact of adoption. We believe we are following an appropriate timeline to allow for proper recognition, presentation and disclosure upon adoption of this ASU which is effective for fiscal 2021.
In February 2016, the FASB issued ASU 2016-02, Leases (Topic 842). This ASU requires companies to generally recognize on the balance sheet operating and financing lease liabilities and corresponding right-of-use assets. The provisions of this ASU are effective for fiscal years beginning after December 15, 2018, and interim periods within those fiscal years. We are in the process of evaluating the impact of adopting ASU 2016-02 on our consolidated financial position, results of operations and cash flows, and anticipate a material impact on our consolidated financial position. We are currently assessing the potential impact this ASU and related ASUs on our consolidated financial statements, though the adoption will result in a material increase in the assets and liabilities reflected on our consolidated balance sheets. We will complete our implementation to allow for proper recognition, presentation and disclosure upon adoption of the ASU which is effective for fiscal 2019.2020. We plan to adopt this ASU using the optional prospective transition method provided under ASU 2018-11, Leases, (Topic 842): Targeted Improvement which was issued in July 2018, allowing for application of ASU 2016-02 at the adoption date.
NOTE 2: ACQUISITIONS
Fiscal 2019 Acquisitions
In June 2019, we acquired assets related to 7 pawn stores operating under the name "Metro Pawn" in Nevada, entering the Reno market and expanding our presence in the Las Vegas metropolitan area, for an aggregate purchase price of $7.0 million in cash, of which $3.9 million was recorded as goodwill. In December 2018, we acquired assets related to 5 pawn stores in Mexico for an aggregate purchase price of $0.3 million in cash, of which $0.1 million was recorded as goodwill. We expect substantially all goodwill attributable to the fiscal 2019 acquisitions to be deductible for tax purposes. We have concluded that thethese acquisitions described below were immaterial to our overall consolidated financial results and, therefore, have omitted the information that would otherwise be requiredrequired.
Camira Administration Corp. and Subsidiaries (“GPMX”) in Fiscal 2018
On October 6, 2017, we completed the acquisition of 100% of the outstanding stock of Camira Administration Corp. and subsidiaries (“GPMX”), a business that, at the time, owned and operated 112 stores located in Guatemala, El Salvador, Honduras and Peru. The GPMX acquisition significantly expanded our store base into Latin American countries outside of Mexico and provided us with a platform for further growth in the region. Under the terms of the stock purchase agreement (“SPA”), we paid $53.4 million in cash upon closing and, subsequent to the closing, paid $6.7 million to satisfy the acquired company's indebtedness to members of the seller’s affiliated group. The SPA specified a further $2.25 million to be paid contingent upon performance of GPMX’s business during a period up to 24 months following the closing date, and the business achieved the specified performance goal during the first quarter of fiscal 2018. Consequently, we made a final payment of $1.6 million in January 2018 in satisfaction of the contingent purchase price obligation, after reduction for certain adjustments under the SPA, yielding a total purchase price of $61.7 million.

All Other Fiscal 2018 Acquisitions
On June 25, 2018, we acquired 40 pawn stores operating under the name “Montepio San Patricio” in and around Mexico City, the largest market in Mexico. The acquisition of these stores was our largest acquisition in Mexico to date and significantly strengthened our competitive position in the strategically important Mexico City metropolitan area. The physical space in these stores is substantially larger than our average store in Mexico, giving us the capacity to increase their focus on general merchandise pawn loan and retail activities.
On June 11, 2018, we acquired 23 pawn stores operating under the name “Presta Dinero,” giving us a presence in a number of cities within 7 central-Mexico states in which we already had stores. These stores complemented our existing stores, allowing us to achieve synergies in management and administration while giving us a presence in new cities and neighborhoods.
On December 4, 2017, we acquired 21 pawn stores located in the Mexican state of Sinaloa operating under the name “Bazareño.” The Bazareño stores made up the largest chain of pawn stores in Culiacan, the capital city of Sinaloa, giving us the number one position in that market and an important strategic presence in the northwest region of Mexico.
The purchase prices of the above acquisitions were paid in cash. During the first quarter of fiscal 2019, we finalized accounting for the Montepio San Patricio and Presta Dinero acquisitions, and increased associated deferred tax assets by ASC 805-10-50-2(h). See Note 18, Subsequent Events,$1.8 million with an offsetting reduction in goodwill.
These acquisitions, collectively referred to as "All Other" below, were individually immaterial and we have therefore omitted or aggregated certain disclosures.
Other Information for discussionFiscal 2018 Acquisitions
The acquisitions described above were all attributable to our Latin America Pawn segment. Including the revision of anvalues and finalization of accounting for certain assets associated with the acquisition completedof Montepio San Patricio and Presta Dinero, the allocation of the consideration for the net acquired assets from our fiscal 2018 business combinations was as follows:
  GPMX All Other
     
  (in thousands)
Cash and cash equivalents $2,560
 $
Earning assets 17,247
 8,347
Other assets** 2,145
 3,737
Property and equipment, intangible assets, deferred taxes and other assets, net* 11,671
 13,678
Goodwill** 34,816
 7,770
Accounts payable, deferred taxes and other liabilities (6,723) 1,621
Total consideration $61,716
 $35,153
*Intangible assets consist primarily of $9.8 million and $6.6 million in trade names acquired with indefinite useful lives, for GPMX and All Other, respectively.
**As discussed in Note 1, certain adjustments were made to pawn service charges receivable and associated goodwill balances.
The factors contributing to the recognition of goodwill, which is recorded in October 2017.our Latin America Pawn segment, were based on several strategic and synergistic benefits we expect to realize from the acquisitions, including expansion of our store base as well as the ability to further leverage our pawn expertise, investments in information technology and other back office and support functions of our existing Mexico pawn business. We expect none of the goodwill resulting from these business combinations will be deductible for tax purposes.
The results of the acquired businesses have been included in our consolidated financial statements beginning after the acquisition dates as indicated above in our Latin America Pawn segment with revenue and net income amounts as presented below. Such net income does not include acquisition-related costs of approximately $0.6 million for fiscal 2018, which were expensed as incurred and primarily included under “Administrative” expense in our consolidated statements of operations. It is impracticable to provide historical supplemental pro forma financial information for GPMX and All Other acquisitions due to a variety of factors, including complexity of restructured entities acquired and access to historical information, such as

information necessary to eliminate intercompany transactions.
 Fiscal Year Ended September 30, 2018
 Revenue Net Income
    
  
GPMX$46.5
 $8.0
All Other7.5
 1.3

Fiscal 2017 Acquisitions
In August 2017, we acquired certain assets related to two2 pawn stores in Central Texas and one1 pawn store in Las Vegas, Nevada, of which two were ultimately placed into operation.Nevada. The aggregate purchase price for these transactions in total was $2.3 million in cash, of which $0.4 million was recorded as goodwill. For additional discussion of the Central Texas acquisition, see Note 11. We expect substantially all goodwill attributable to the fiscal 2017 acquisitions will be deductible for tax purposes. We have concluded that these acquisitions were immaterial to our overall consolidated financial results and, therefore, have omitted information that would otherwise be required.
Fiscal 2016
On February 1, 2016, we acquired six pawn stores in the Houston, Texas area doing business under the "Pawn One" brand. The aggregate purchase price was $6.2 million in cash, inclusive of all ancillary arrangements, of which $3.2 million was recorded as goodwill.
Fiscal 2015
On August 17, 2015, we completed the acquisition of 13 pawn stores in Oregon and Arizona doing business under the "USA Pawn" brand. The aggregate purchase price was $12.3 million in cash, inclusive of a $0.2 million reduction for imputed interest and all ancillary arrangements. Of the total purchase price, $3.0 million was paid at closing, $3.0 million was paid in December 2015, and $6.5 million was paid in February 2016.
On February 19, 2015, we completed the acquisition of 12 pawn stores in Central Texas doing business under the "Cash Pawn" brand. The aggregate purchase price for the acquisition was $16.5 million, comprised of $5.0 million cash and 1,168,456 shares of our Class A Common Stock, valued at $10.01 per share less a $0.2 million Holding Period Adjustment. On the first anniversary of the closing date, the sellers exercised their right to require us to repurchase the Class A Common Stock for an aggregate price of $11.8 million.

NOTE 3: EARNINGS PER SHARE
Components of basic and diluted earnings (loss) per share and excluded antidilutive potential common shares are as follows:
 Fiscal Year Ended September 30,
 2019 2018 2017
      
 (in thousands, except per share amounts)
Net income from continuing operations attributable to EZCORP (A)$2,998
 $38,138
 $33,235
Loss from discontinued operations, net of tax (B)(457) (856) (1,825)
Net income attributable to EZCORP (C)$2,541
 $37,282
 $31,410
      
Weighted average outstanding shares of common stock (D)55,341
 54,456
 54,260
Dilutive effect of restricted stock and 2024 Convertible Notes*643
 3,440
 108
Weighted average common stock and common stock equivalents (E)55,984
 57,896
 54,368
      
Basic earnings per share attributable to EZCORP:     
Continuing operations (A / D)$0.05
 $0.70
 $0.61
Discontinued operations (B / D)(0.01) (0.02) (0.03)
Basic earnings per share (C / D)$0.04
 $0.68
 $0.58
      
Diluted earnings per share attributable to EZCORP:     
Continuing operations (A / E)$0.05
 $0.66
 $0.61
Discontinued operations (B / E)(0.01) (0.02) (0.03)
Diluted earnings per share (C / E)$0.04
 $0.64
 $0.58
      
Potential common shares excluded from the calculation of diluted earnings per share above*:     
Restricted stock**2,121
 2,218
 2,356
 Fiscal Year Ended September 30,
 2017 2016 2015
      
 (in thousands, except per share amounts)
Net income (loss) from continuing operations attributable to EZCORP (A)$33,683
 $(7,973) $(51,298)
Loss from discontinued operations, net of tax (B)(1,825) (72,771) (37,894)
Net income (loss) attributable to EZCORP (C)$31,858
 $(80,744) $(89,192)
      
Weighted average outstanding shares of common stock (D)54,260
 54,427
 54,369
Dilutive effect of restricted stock*108
 
 
Weighted average common stock and common stock equivalents (E)54,368
 54,427
 54,369
      
Basic earnings (loss) per share attributable to EZCORP:     
Continuing operations (A / D)$0.62
 $(0.15) $(0.94)
Discontinued operations (B / D)(0.03) (1.34) (0.70)
Basic earnings (loss) per share (C / D)$0.59
 $(1.49) $(1.64)
      
Diluted earnings (loss) per share attributable to EZCORP:     
Continuing operations (A / E)$0.62
 $(0.15) $(0.94)
Discontinued operations (B / E)(0.03) (1.34) (0.70)
Diluted earnings (loss) per share (C / E)$0.59
 $(1.49) $(1.64)
      
Potential common shares excluded from the calculation of diluted earnings (loss) per share:     
Restricted stock**2,356
 840
 
2024 Convertible Notes***14,375
 
 
2019 Convertible Notes Warrants***12,138
 14,317
 14,317
Total potential common shares excluded28,869
 15,157
 14,317

*See Note 8 for discussion of the terms and conditions of the potential impact of the 2019 Convertible Notes Warrants, 2024 Convertible Notes and 2025 Convertible Notes. As required by ASC 260-10-45-19, amount excludes all potential common shares for periods when there is a loss from continuing operations.
**Includes antidilutive share-based awards as well as performance-based and market conditioned share-based awards that are contingently issuable, but for which the condition for issuance has not been met as of the end of the reporting period.
***See Note 8 for discussion of the terms and conditions of these potential common shares.
Weighted-average outstanding shares of common stock for fiscal 2016 include the impact of redeemable common stock repurchased as discussed in Note 2.

NOTE 4: STRATEGIC INVESTMENTS
As of September 30, 2017,2019, we owned 156,552,484214,183,714 shares, or approximately 32%34.75%, of Cash Converters International, which is, as a result, our unconsolidated affiliate Cash Converters International.affiliate. Our total investment in Cash Converters International was acquired between November 2009 and October 2016June 2018 for approximately $82.1 million.$96.1 million, including the acquisition of 57,631,230 shares in June 2018 for $14.0 million (increasing our ownership by 3 percentage points) in connection with an underwritten placement of 123.3 million shares by Cash Converters International for AUD $39.5 million, excluding related costs.
Our equity in Cash Converters International’s net income (loss) was $4.9$0.1 million, $(0.3)$5.5 million and $(5.5)$4.9 million in fiscal 2019, 2018 and 2017, 2016 and 2015, respectively. Cash Converters International did not declare or pay a dividend in fiscal 2019. We recorded dividends from Cash Converters International of $1.2 million $2.2 million and $4.8 million in fiscal 2017, 2016 and 2015, respectively, of which the fiscal 2017 dividend waswere reinvested. Cash Converters International’s accumulated undistributed after-tax earnings included in our consolidated retained earnings were $10.3$15.9 million as of September 30, 2017.2019.
The following tables present summary financial information for Cash Converters International’s most recently reported results as of September 30, 2017, 20162019, 2018 and 20152017 as applicable after translation to U.S. dollars:
 June 30,
 2019 2018
    
 (in thousands)
Current assets$173,826
 $229,105
Non-current assets152,483
 148,195
Total assets$326,309
 $377,300
    
Current liabilities$77,434
 $122,924
Non-current liabilities26,163
 15,449
Shareholders’ equity222,712
 238,927
Total liabilities and shareholders’ equity$326,309
 $377,300
 June 30,
 2017 2016
    
 (in thousands)
Current assets$155,749
 $173,830
Non-current assets150,843
 141,028
Total assets$306,592
 $314,858
    
Current liabilities$57,387
 $83,275
Non-current liabilities48,698
 51,873
Shareholders’ equity200,507
 179,710
Total liabilities and shareholders’ equity$306,592
 $314,858
 Fiscal Year Ended June 30,
 2019 2018 2017
      
 (in thousands)
Gross revenues$201,365
 $201,800
 $204,509
Gross profit111,932
 128,366
 130,943
Net (loss) profit(1,210) 17,443
 15,546

 Fiscal Year Ended June 30,
 2017 2016 2015
      
 (in thousands)
Gross revenues*$204,684
 $225,712
 $241,584
Gross profit*130,943
 146,286
 174,101
Net profit (loss)15,546
 (3,839) (18,149)
*Fiscal 2016 amounts recast by Cash Converters International during fiscal 2017.
As of September 30, 2017,Through fiscal 2019, the fair value of our investment in Cash Converters International, exceededas estimated by reference to its quoted market price per share and the applicable foreign currency exchange rate, declined from its value at September 30, 2018 and ended each quarter below its carrying value. For the first and second quarters of fiscal 2019, we determined that our investment was impaired and that such impairment was "other-than-temporary." In reaching this conclusion, we considered all available evidence, including evidence in existence as of September 30, 2018 as discussed below. Additionally, we noted the following developments subsequent to September 30, 2018: (i) continued decline in Cash Converters International's share price; and (ii) ongoing uncertainty around the Queensland, Australia class action lawsuit regarding historical lending practices by Cash Converters International, for which a settlement agreement was reached subsequent to September 30, 2019. As a result, we recognized "other-than-temporary" impairments in Cash Converters International of $13.3 million ($10.3 million, net of taxes) and $6.5 million ($5.0 million, net of taxes) during the first and second quarters of fiscal 2019, respectively. The fair value of our investment in Cash Converters International was $6.2 million below its carrying value though duringas of September 30, 2019, which we determined was not other-than temporary primarily as a result of the subsequent settlement of the remaining Queensland, Australia class action lawsuit and recovery of share price. See Note 18 for discussion of resolution of the Queensland, Australia class action lawsuit.
During fiscal 20172018, the fair value of our investment in Cash Converters International, as estimated by reference to its quoted market price per share, declined from September 30, 2017 and ended below its carrying value.value as of September 30, 2018. As of September 30, 2018, we determined that our investment was impaired and that such impairment was other-than-temporary. In reaching this conclusion, we considered all available evidence, including the following: (i) positive earnings reported for the previous two years; (ii) resolution of Australian Securities and Investment Commission Enforceable Undertaking in May 2018;

(iii) executive turnover including announcement of its chief executive officer’s departure in August 2018; (iv) outstanding Queensland class action litigation; (v) ongoing uncertainty around Australian legislative action; (vi) continued cessation of dividend payments; (vii) available analyst reports including associated future earnings and cash flow forecasts; and (viii) the prolonged drop in Cash Converters International’s stock price. As a result, we recognized an other-than-temporary impairment in Cash Converters International of $11.7 million ($9.2 million, net of taxes) in fiscal 2018.
The above impairments increased the difference between the amount at which our investment was carried and the amount of underlying equity in net assets of Cash Converters International as discussed in Note 1 and were recorded under “Impairment of investment” in our consolidated statements of operations in the “Other International” segment. We will continue to monitor the fair value of our investment in Cash Converters International for other-than-temporary impairments in future reporting periods and may record additional impairment charges should the fair value of our investment in Cash Converters International further decline below its carrying value for an extended period of time. See Note 5 for the fair value and carrying value of our investment in Cash Converters International.
During fiscal 2016 and 2015, the fair value of our investment in Cash Converters International continued to decline from its previous values and remained below its carrying value as of September 30, 2016 and 2015. As of September 30, 2016 and 2015, we determined that our investment was impaired and that such impairment was other-than-temporary and recognized an other-than-temporary impairment in Cash Converters International of $11.0 million ($7.2 million, net of taxes) in fiscal 2016 and $26.8 million ($17.4 million, net of taxes) in fiscal 2015. These impairments increased the difference between the amount at which our investment was carried and the amount of underlying equity in net assets of Cash Converters International as discussed in Note 1 and were recorded under “Impairment of investment” in our consolidated statements of operations in the “Other International” segment.

NOTE 5: FAIR VALUE MEASUREMENTS
In accordance with ASC 820-10, ourOur assets and liabilities discussed below are classified in one of the following three categories based on the inputs used to develop their fair values: Level 1 — quotedQuoted market prices in active markets for identical assets or liabilities; Level 2 — otherOther observable market-based inputs other than quotedor unobservable inputs that are corroborated by market prices;data; and Level 3 — unobservableUnobservable inputs that are not corroborated by market data. We have elected not to measure at fair value any eligible items for which fair value measurement is optional.
Recurring Fair Value Measurements
The table below presents our financial assets (liabilities) that were carried and measured at fair value on a recurring basis:
    September 30, 2019 September 30, 2018
Financial Assets (Liabilities): Balance Sheet Location
       
    (in thousands)
2019 Convertible Notes Hedges — Level 2 Prepaid expenses and other current assets $
 $2,552
2019 Convertible Notes Embedded Derivative — Level 2 Current maturities of long-term debt, net 
 (2,552)

    September 30, 2017 September 30, 2016
Financial Assets (Liabilities): Balance Sheet Location
       
    (in thousands)
Guarantee asset — Level 3 Prepaid expenses and other current assets $
 $1,209
Guarantee liability — Level 3 Accounts payable, accrued expenses and other current liabilities 
 (1,258)
2019 Convertible Notes Hedges — Level 2 Other assets, net 6,591
 37,692
2019 Convertible Notes Embedded Derivative — Level 2 Long-term debt, net (6,591) (37,692)
We initially measured the guarantee asset and liability, discussed below under “Notes Receivable from Grupo Finmart Divestiture,” at fair value and subsequently amortized the guarantees based upon the principal payments received onrepaid our outstanding 2.125% Cash Convertible Senior Notes Due 2019 in June 2019 with expiration of the associated notes receivable, which approximated the fair value of the guarantees on a recurring basis. As a result of the early repayment in July 2017 of notes receivable from the divestiture of Grupo Finmart discussed below, we wrote-off the remaining associated guarantee asset and liability in the fourth quarter of fiscal 2017.
We measured the fair value of the 2019cash-settled call options (the “2019 Convertible Notes HedgesHedges”) and the 2019 Convertible Notes Embedded Derivative using the Black-Scholes-Mertonmodel based on observable Level 1 and Level 2 inputs such as conversion price of underlying shares, current share price, implied volatility, risk free interest rate and other factors. As of September 30, 2017 the volatility input was revised downward to 36%, based on observed market inputs including inputs from our recent 2024derivative instrument (the “2019 Convertible Notes issuance, from 55% as of September 30, 2016. In July 2017, we cash settled the portion of the 2019 Convertible Notes Hedges and 2019 Convertible Notes Warrants relating to $35 million aggregate principal amount of 2019 Convertible Notes that we repurchased and retired, as further discussed in Note 8.Embedded Derivative”).
There were no transfers in or out of Level 1, Level 2 or Level 3 for financial assets or liabilities measured at fair value on a recurring basis during the periods presented.

Financial Assets and Liabilities Not Measured at Fair Value
The tables below present our financial assets and liabilities that were not measured at fair value (including those discussed below the following tables) on a recurring basis:
  Carrying Value Estimated Fair Value
  September 30, 2019 September 30, 2019 Fair Value Measurement Using
  Level 1 Level 2 Level 3
           
  (in thousands)
Financial assets:          
Notes receivable from Grupo Finmart, net $7,182
 $7,582
 $
 $
 $7,582
2.89% promissory note receivable due April 2024 1,117
 1,117
 
 
 1,117
Investments in unconsolidated affiliates 34,516
 28,308
 20,252
 
 8,056
           
Financial liabilities:          
2024 Convertible Notes $111,311
 $139,969
 $
 $139,969
 $
2025 Convertible Notes 126,210
 138,345
 
 138,345
 
8.5% unsecured debt due 2024 1,092
 1,092
 
 
 1,092
CASHMAX secured borrowing facility 634
 634
 
 
 634
 Carrying Value Estimated Fair Value Carrying Value Estimated Fair Value
 September 30, 2017 September 30, 2017 Fair Value Measurement Using September 30, 2018 September 30, 2018 Fair Value Measurement Using
 Level 1 Level 2 Level 3 Level 1 Level 2 Level 3
                    
 (in thousands) (in thousands)
Financial assets:                    
Notes receivable, net $60,975
 $74,262
 $
 $
 $74,262
Investment in unconsolidated affiliate 43,319
 49,057
 49,057
 
 
Notes receivable from Grupo Finmart, net $37,425
 $41,153
 $
 $
 $41,153
Investments in unconsolidated affiliates 49,500
 49,500
 49,500
 
 
                    
Financial liabilities:                    
2019 Convertible Notes $177,346
 $193,811
 $
 $193,811
 $
 $187,433
 $189,150
 $
 $189,150
 $
2024 Convertible Notes 100,870
 175,016
 
 175,016
 
 105,858
 180,399
 
 180,399
 
2025 Convertible Notes 119,736
 161,253
 
 161,253
 
8.5% unsecured debt due 2024 1,304
 1,304
     1,304

  Carrying Value Estimated Fair Value
  September 30, 2016 September 30, 2016 Fair Value Measurement Using
  Level 1 Level 2 Level 3
           
  (in thousands)
Financial assets:          
Notes receivable, net $83,065
 $83,065
 $
 $
 $83,065
Investment in unconsolidated affiliate 37,128
 37,128
 37,128
 
 
           
Financial liabilities:          
2019 Convertible Notes $197,954
 $227,332
 $
 $227,332
 $
Term Loan Facility 47,965
 48,688
 
 48,688
 

Based primarily on the short-term nature of cash and cash equivalents, pawn loans, pawn service charges receivable, and current consumer loans, fees and interest receivable and other debt, we estimate that their carrying value approximates fair value. We consider our cash and cash equivalents to be measured using Level 1 inputs and our pawn loans, pawn service charges receivable, and current consumer loans, fees and interest receivable and other debt to be measured using Level 3 inputs. Significant increases or decreases in the underlying assumptions used to value pawn loans, pawn service charges receivable, and current consumer loans, fees and interest receivable and other debt could significantly increase or decrease these fair value estimates.
For background information regarding the notes receivable, see “Notes Receivable from Grupo Finmart Divestiture” below. The fair value of the notes receivable as of September 30, 2017 approximated their carrying value taking into account the stated interest rates of 10% and 14.5% and estimated credit ratings for Grupo Finmart and AlphaCredit. We measured the fair value of the notes receivable as of September 30, 2016 under a discounted cash flow approach considering the estimated credit ratings for Grupo Finmart and AlphaCredit and as determined with external consultation, with discount rates rangingof primarily from 8% to 15%.7% as of September 30, 2019. Certain of the significant inputs used for the valuation were not observable in the market. Included in the fair value of the notes receivable as of September 30, 2017 is the estimated fair value of the deferred compensation fee negotiated in September 2017, of which the ultimate amount to be received is dependent upon the timing of payment of the notes receivable as discussed in “Notes Receivable from Grupo Finmart Divestiture” below. Significant increases or decreases in the underlying assumptions used to value the notes receivable could significantly increase or decrease these fair value estimates.
In March 2019, we deconsolidated a previously consolidated variable interest entity ("RDC") over which we no longer have the power to direct the activities that most significantly affect its economic performance. After the deconsolidation and prior to RDC’s third-party capital raise in August 2019, we held the following interests in RDC:
A 5% equity interest and a call option to repurchase an additional 43% equity interest for $1 in September 2019 in the event that RDC had not received a qualified third party investment. These interests were recorded at a combined fair value of $2.8 million and included in "Investments in unconsolidated affiliates" in our consolidated balance sheets.

A $9.1 million non-interest bearing convertible promissory note due January 2021, which was automatically convertible into a 10% equity interest when RDC received a qualified third party investment. This note was recorded at its fair value of $6.8 million.
In conjunction with the deconsolidation and recording of the above amounts, we recognized a loss of $0.3 million, included in "Other income" in our consolidated statements of operations included in our "Other International" segment and in "Other adjustments" in our consolidated statements of cash flows for fiscal 2019. In August 2019, RDC received a qualified third party investment causing recognition of a loss of $1.9 million on expiration of the call option, included in "Other expense (income)" in our consolidated statements of operations included in our "Other International" segment and in "Other adjustments" in our consolidated statements of cash flows. Additionally, the carrying value of the convertible promissory note due January 2021 of $7.4 million was converted into a 10% equity interest which together with the previous 5% equity interest is accounted for under the equity method and yielding a resulting interest of 13% after dilution. The RDC equity interest approximated its carrying value as of September 30, 2019. The equity method of accounting is followed based on our 13% ownership, combined with board representation. The net investment value is included in “Investment in unconsolidated affiliates” on our balance sheet at September 30, 2019.
In March 2019, we received $1.1 million in previously escrowed seller funds as a result of settling certain indemnification claims with the seller of GPMX. In April 2019, we loaned the $1.1 million back to the seller of GPMX in exchange for a promissory note. The note bears interest at the rate of 2.89% per annum and is secured by certain marketable securities owned by the seller and held in a U.S. brokerage account. All principal and accrued interest is due and payable in April 2024. The note approximated its carrying value as of September 30, 2019.
The inputs used to generate the fair value of the investment in unconsolidated affiliate (Cash Converters International) were considered Level 1 inputs. These inputs are comprised of (a) the quoted stock price on the Australian Stock Exchange multiplied by (b) the number of shares we owned multiplied by (c) the applicable foreign currency exchange rate as of the end of our reporting period. We included no control premium for owning a large percentage of outstanding shares.
We measured the fair value of the 2019 Convertible Notes2024 and the 20242025 Convertible Notes using quoted price inputs from Bloomberg. Neither the 2019inputs. The 2024 and 2025 Convertible Notes nor the 2014 Convertible Notes are not actively traded, and thus the price inputs represent a Level 2 measurement. TheAs the quoted price inputs obtained from Bloomberg are highly variable from day to day, and thus the fair value estimates disclosed above could significantly increase or decrease. See Note 8 for discussion of the use of proceeds from the 2024 Convertible Notes to repurchase and retire a portion of the 2019 Convertible Notes in July 2017.
The fair value of the Term Loan Facility, described in Note 8, approximated its carrying value, inclusive of issuance costs and exclusive of deferred financing costs, as of September 30, 2016. See Note 8 for discussion of the repayment of the Term Loan Facility in July 2017.
Notes Receivable from Grupo Finmart Divestiture in Fiscal 2016
Subsequent to the sale of Grupo Finmart in September 2016, we determined that we retained a variable interest in Grupo Finmart, including notes receivable and a guarantee liability of the future cash outflows of certain Grupo Finmart foreign exchange forward contracts with a backup guarantee provided by AlphaCredit for any payments we make under the guarantee. We determined that we are not the primary beneficiary of Grupo Finmart subsequent to its disposition as we lack a controlling financial interest in Grupo Finmart.
During fiscal 2017,2019 and 2018, we collected $29.5$34.1 million and $32.4 million, respectively, in principal and deferred compensation on these notes receivable. As of September 30, 2017, all of the notes receivable (other than the Parent Loan Notes discussed below) had been repaid and the guarantee liability had been extinguished.

As of September 30, 2017, only two2 promissory notes (referred to as the “Parent Loan Notes”), one of which was denominated in Mexican Pesos,pesos, remained outstanding from the Grupo Finmart sale, with a total aggregate principal amount of $60.9 million. In September 2017, we and AlphaCredit amended the Parent Loan Notes as follows:
The outstanding principal amount (including the $18.3 million that would otherwise have been payable on September 27, 2017) will bewas payable on a monthly basis over the remaining two years, commencing October 27, 2017.
The per annum interest rate has beenwas increased from 4% to 10% for the dollar-denominated note and from 7.5% to 14.5% for the peso-denominated note. Accrued interest iswas also payable monthly, commencing October 27, 2017.
We will receive anAn additional deferred compensation fee oftotaling $14.0 million, payable $6.0 million on September 27, 2019, $4.0 million on March 27, 2020 and $4.0 million on September 27, 2020. The first $6.0 million installment of the deferred compensation fee was received in September 2019. The actual amount was slightly less than $6.0 million due to changes in the foreign currency translation rate.
The Parent Loan Notes maycould be prepaid in full voluntarily at any time and are subject to mandatory prepayment in certain circumstances. Upon any prepayment, whether voluntary or mandatory, Grupo Finmart must pay all outstanding principal, all accrued but unpaid interest and an amount equal to the sum of (1) all remaining interest payments that would otherwise be due through the end of the term and (2) the remaining unpaid balance of the

deferred compensation fee. (If theIf a prepayment occurshad occurred on or prior tobefore June 30, 2019, the deferred compensation fee will bewould have been reduced to $10.0 million).million.
The Parent Loan Notes, as amended, are nowfully guaranteed by AlphaCredit.
As further consideration for these amendments, AlphaCredit agreed to terminate our indemnification obligations with respect to representations and warranties and certain other matters under the Purchase Agreement, dated as of July 1, 2016, that the parties entered into in connection with the sale of Grupo Finmart (the “Purchase Agreement”). Those representations and warranties were originally scheduled to survive until March 27, 2018. AlphaCredit also agreed to terminate all indemnity claims existing at the time of the amendment and to release to us the outstanding balance ($4.1 million) held in escrow pending resolution of indemnification claims.
We accounted for this amendment as an extinguishment of the original Parent Loan Notes, recognizing $3.0 million of remaining discount as a gain included in “Interest income” in our consolidated statements of operations.
The following table presentsWe remain obligated to indemnify AlphaCredit for any tax obligations arising from the carrying amount and classificationGrupo Finmart business that are attributable to periods prior to the completion of the assets and liabilities comparedsale in September 2016, referred to as “pre-closing taxes.” Those obligations continue until the expiration of the statute of limitations applicable to the maximum exposurepre-closing periods. In August 2019, AlphaCredit notified us of a potential indemnity claim for certain pre-closing taxes, but the nature, extent and validity of such claim has yet to loss for each assetbe determined.
We review the financial statements of Grupo Finmart and liability:
AlphaCredit including the calculation of synthetic credit spreads as described above in making our determination that the Parent Loan Notes are collectible on an ongoing basis. As of September 30, 2019, Grupo Finmart had repaid all amounts due to date in accordance with the amortization schedule, including all principal amounts and the initial $6.0 million installment of the deferred compensation fee, along with interest through September 27, 2019. The only amount remaining due is the final $8.0 million of the deferred compensation fee due in fiscal 2020 and interest that will continue to accrue on that amount.
    September 30, 2017 September 30, 2016
Instrument Balance Sheet Location Asset Recorded in Consolidated Balance Sheet Maximum Exposure to Loss Asset (Liability) Recorded in Consolidated Balance Sheet Maximum Exposure to Loss
           
    (in thousands) (in thousands)
Notes receivable Notes receivable, net (including accreted deferred compensation of $0.1 million) $60,975
 $60,975
 $83,065
 $83,065
Guarantee asset Prepaid expenses and other current assets 
 
 1,209
 
Guarantee liability Accounts payable, accrued expenses and other current liabilities 
 
 (1,258) 

NOTE 6: PROPERTY AND EQUIPMENT
Major classifications of property and equipment were as follows:
 September 30,
 2019 2018
 
Carrying
Amount
 
Accumulated
Depreciation
 
Net Book
Value
 Carrying
Amount
 Accumulated
Depreciation
 Net Book
Value
            
 (in thousands)
Land$4
 $
 $4
 $4
 $
 $4
Buildings and improvements103,486
 (68,895) 34,591
 97,236
 (60,459) 36,777
Furniture and equipment127,531
 (96,142) 31,389
 119,975
 (85,737) 34,238
Software34,245
 (33,528) 717
 34,178
 (33,177) 1,001
In progress656
 
 656
 1,629
 
 1,629
 $265,922
 $(198,565) $67,357
 $253,022
 $(179,373) $73,649

 September 30,
 2017 2016
 
Carrying
Amount
 
Accumulated
Depreciation
 
Net Book
Value
 Carrying
Amount
 Accumulated
Depreciation
 Net Book
Value
            
 (in thousands)
Land$4
 $
 $4
 $4
 $
 $4
Buildings and improvements80,828
 (55,077) 25,751
 77,160
 (52,934) 24,226
Furniture and equipment105,319
 (78,581) 26,738
 98,066
 (67,191) 30,875
Software34,022
 (32,623) 1,399
 33,279
 (31,729) 1,550
In progress4,067
 
 4,067
 1,800
 
 1,800
 $224,240
 $(166,281) $57,959
 $210,309
 $(151,854) $58,455

During fiscal 2015, we recorded impairment charges of $4.3 million and $1.3 million related to long-lived assets of our U.S. Pawn and Mexico Pawn segments, respectively. These impairment charges were recorded under “Operations” expense in our consolidated statements of operations.
NOTE 7: GOODWILL AND OTHER INTANGIBLE ASSETS
Goodwill and Intangible Asset Balances
The following table presents the balance of each major class of indefinite-lived intangible asset:
 September 30,
 2019 2018
    
 (in thousands)
Pawn licenses$9,517
 $9,527
Trade names19,938
 20,776
 $29,455

$30,303

 September 30,
 2017 2016
    
 (in thousands)
Pawn licenses$9,535
 $8,836
Trade name4,000
 4,000
 $13,535

$12,836
The following table presents the changes in the carrying value of goodwill by segment, in addition to discontinued operations:segment:
 U.S. Pawn Latin America Pawn Consolidated
      
 (in thousands)
Balances as of September 30, 2017$247,894
 $6,866
 $254,760
Acquisitions*
 44,366
 44,366
Effect of foreign currency translation changes
 122
 122
Balances as of September 30, 2018$247,894
 $51,354
 $299,248
Acquisitions*3,858
 (1,721) 2,137
Effect of foreign currency translation changes
 (858) (858)
Balances as of September 30, 2019$251,752
 $48,775
 $300,527

*As discussed in Note 1 and Note 2, certain adjustments were made to pawn service charges receivable, deferred taxes and associated goodwill balances.
 U.S. Pawn Mexico Pawn Discontinued Operations Consolidated Including Held for Sale
        
 (in thousands)
Balances as of September 30, 2015$244,330
 $7,316
 $79,133
 $330,779
Acquisitions3,208
 
 
 3,208
Goodwill impairment
 
 (73,244) (73,244)
Effect of foreign currency translation changes
 (878) (5,889) (6,767)
Balances as of September 30, 2016$247,538
 $6,438
 $
 $253,976
Acquisitions356
 
 
 356
Effect of foreign currency translation changes
 428
 
 428
Balances as of September 30, 2017$247,894
 $6,866
 $
 $254,760
In August 2017, we acquired certain assets of two pawn stores in Central Texas and one pawn store in Las Vegas, Nevada and recorded $0.4 million in goodwill. On February 1, 2016, we acquired six pawn stores in the Houston, Texas area doing business under the "Pawn One" brand and recorded $3.2 million in goodwill. These acquisitions were made as part of our continuing strategy to enhance our earnings over the long-term. The factors contributing to the recognition of goodwill were based on several strategic and synergistic benefits we expect to realize from the acquisitions. These benefits include a greater presence in the Central Texas and Las Vegas markets, as well as the ability to further leverage our expense structure through increased scale. Goodwill from these acquisitions was recorded in the U.S. Pawn segment. We expect substantially all goodwill

attributable to the fiscal 2017 acquisitions will be deductible and none of the goodwill attributable to the “Pawn One” acquisition will be deductible for tax purposes. See Note 2 for additional information regarding these acquisitions.
The following table presents the gross carrying amount and accumulated amortization for each major class of definite-lived intangible asset:
 September 30,
 2019 2018
 Carrying Amount Accumulated Amortization Net Book Value Carrying Amount Accumulated Amortization Net Book Value
            
 (in thousands)
Non-compete agreements$3,563
 $(3,399) $164
 $3,626
 $(3,314) $312
Internally developed software59,436
 (24,280) 35,156
 40,223
 (17,512) 22,711
Other5,598
 (2,329) 3,269
 3,826
 (2,229) 1,597
 $68,597

$(30,008)
$38,589
 $47,675

$(23,055)
$24,620
 September 30,
 2017 2016
 Carrying Amount Accumulated Amortization Net Book Value Carrying Amount Accumulated Amortization Net Book Value
            
 (in thousands)
Real estate finders’ fees$1,167
 $(847) $320
 $1,902
 $(796) $1,106
Non-compete agreements3,659
 (3,102) 557
 3,581
 (2,920) 661
Favorable lease1,102
 (708) 394
 909
 (637) 272
Internally developed software29,741
 (12,597) 17,144
 23,503
 (8,674) 14,829
Other879
 (409) 470
 1,362
 (385) 977
 $36,548

$(17,663)
$18,885
 $31,257

$(13,412)
$17,845
Impairment of Goodwill and Intangible Assets
We test goodwill and intangible assets with an indefinite useful life for potential impairment annually, or more frequently when there are events or circumstances that indicate that it is more likely than not that an impairment exists. During the fourth quarter of fiscal 2017, we performed our required annual impairment test for all reporting units utilizing the income approach. The income approach uses future cash flows and estimated terminal values (discounted using a market participant perspective) to determine the fair value of each intangible asset. We performed a quantitative analysis and determined that the fair value of each of our reporting units exceeded their carrying value. As of September 30, 2017, the calculated fair value of the U.S. Pawn and Mexico Pawn reporting units exceeded their carrying values by approximately 18% and 95%, respectively.
During the second quarter of fiscal 2016, we recorded an impairment of $73.2 million included under "Loss from discontinued operations, net of tax" in our consolidated statements of operations, the entire amount of the goodwill associated with our previous Grupo Finmart reporting unit. During the fourth quarter of fiscal 2015, we recorded an impairment of $1.7 million included under “Operations” expense in our consolidated statements of operations, the entire amount of the goodwill associated with our previous TUYO reporting unit. During the third quarter of fiscal 2015, we recorded an impairment of $10.6 million, included under "Loss from discontinued operations, net of tax" in our consolidated statements of operations, the entire amount of the goodwill associated with our previous USFS reporting unit. In the fourth quarter of fiscal 2015, we recorded a $3.7 million impairment of internally developed software, included under corporate “Administrative” expenses in our consolidated statements of operations.
Amortization of Definite-Lived Intangibles
The amortization of most definite-lived intangible assets is recorded as amortization expense. The favorable lease assetexpense and other intangibles are amortized to operationsincluded under “Depreciation and amortization” expense over the related lease terms.in our consolidated statements of operations. These amounts were $7.8 million, $5.8 million and $4.2 million for fiscal 2019, 2018 and 2017, respectively.
The following table presents the amount and classification of amortization recognized as expense:
 Fiscal Year Ended September 30,
 2017 2016 2015
      
 (in thousands)
Amortization expense in continuing operations$4,184
 $4,742
 $3,875
Amortization expense in discontinued operations
 2,055
 2,397
Operations expense90
 87
 103
 $4,274

$6,884

$6,375


The following table presents our estimate of future amortization expense for definite-lived intangible assets:
Fiscal Year Ended September 30, Amortization expense
   
  (in thousands)
2020 $8,406
2021 7,422
2022 6,563
2023 4,456
2024 2,583
Fiscal Year Ended September 30, Amortization expense Operations expense
     
  (in thousands)
2018 $4,006
 $23
2019 3,772
 23
2020 3,343
 23
2021 2,310
 22
2022 1,390
 2

As acquisitions and dispositions occur in the future, amortization expense may vary from these estimates.

NOTE 8: LONG-TERM DEBT
The following tables present our long-term debt instruments outstanding, as well as future principal payments due:contractual maturities and interest expense:
 September 30, 2019 September 30, 2018
 Gross Amount Debt Discount and Issuance Costs 
Carrying
Amount
 Gross Amount Debt Discount and Issuance Costs 
Carrying
Amount
            
 (in thousands)
2019 Convertible Notes$
 $
 $
 $195,000
 $(7,567) $187,433
2019 Convertible Notes Embedded Derivative
 
 
 2,552
 
 2,552
2024 Convertible Notes143,750
 (32,439) 111,311
 143,750
 (37,892) 105,858
2025 Convertible Notes172,500
 (46,290) 126,210
 172,500
 (52,764) 119,736
8.5% unsecured debt due 2024*1,092
 
 1,092
 1,304
 
 1,304
CASHMAX secured borrowing facility*634
 (653) (19) 
 
 
Total$317,976
 $(79,382) $238,594
 $515,106
 $(98,223) $416,883
Less current portion214
 
 214
 197,748
 (7,567) 190,181
Total long-term debt$317,762
 $(79,382) $238,380
 $317,358
 $(90,656) $226,702
 September 30, 2017 September 30, 2016
 Gross Amount Debt Discount and Issuance Costs 
Carrying
Amount
 Gross Amount Debt Discount and Issuance Costs 
Carrying
Amount
            
 (in thousands)
2.125% Cash Convertible Senior Notes Due 2019$195,000
 $(17,654) $177,346
 $230,000
 $(32,046) $197,954
Cash Convertible Senior Notes Due 2019 embedded derivative6,591
 
 6,591
 37,692
 
 37,692
2.875% Convertible Senior Notes Due 2024143,750
 (42,880) 100,870
 
 
 
Term Loan Facility
 
 
 50,000
 (2,035) 47,965
 $345,341
 $(60,534) $284,807
 $317,692
 $(34,081) $283,611
 Principal Payment Schedule
 Total Less Than 1 Year 1 - 3 Years 3 - 5 Years More Than 5 Years
          
 (in thousands)
2.125% Cash Convertible Senior Notes Due 2019 (a)$195,000
 $
 $195,000
 $
 $
2.875% Convertible Senior Notes Due 2024 (a)143,750
 
 
 
 143,750
 $338,750
 $
 $195,000
 $
 $143,750

(a)*Amounts translated from Guatemalan quetzals and Canadian dollars as of the applicable period end. Certain disclosures omitted due to materiality considerations.
 Schedule of Contractual Maturities
 Total Less Than 1 Year 1 - 3 Years 3 - 5 Years More Than 5 Years
          
 (in thousands)
2024 Convertible Notes*143,750
 
 
 143,750
 
2025 Convertible Notes*172,500
 
 
 
 172,500
8.5% unsecured debt due 20241,092
 214
 430
 448
 
CASHMAX secured borrowing facility$634
 $
 $634
 $
 $
 $317,976
 $214
 $1,064
 $144,198
 $172,500
*Excludes the potential impact of the embedded derivative.derivatives.
2.875%
 Fiscal Year Ended September 30,
 2019 2018 2017
      
 (in thousands)
Term Loan Facility:     
Contractual interest expense$
 $
 $4,345
Amortization of debt discount and deferred financing costs
 
 359
Total interest expense$
 $
 $4,704
      
2019 Convertible Notes:     
Contractual interest expense$3,074
 $4,144
 $4,741
Amortization of debt discount and deferred financing costs7,556
 9,952
 10,759
Total interest expense$10,630
 $14,096
 $15,500
      
2024 Convertible Notes:     
Contractual interest expense$4,133
 $4,133
 $987
Amortization of debt discount and deferred financing costs5,452
 5,057
 1,067
Total interest expense$9,585
 $9,190
 $2,054
      
2025 Convertible Notes:     
Contractual interest expense$4,097
 $1,559
 $
Amortization of debt discount and deferred financing costs6,468
 2,383
 
Total interest expense$10,565
 $3,942
 $

2.375% Convertible Senior Notes Due 2025
In May 2018, we issued $172.5 million aggregate principal amount of 2.375% Convertible Senior Notes Due 2025 (the “2025 Convertible Notes”). All of the 2025 Convertible Notes were issued pursuant to an indenture dated May 14, 2018 (the "2018 Indenture") by and between us and Wells Fargo Bank, National Association, as the trustee. Effective October 1, 2019, Branch Banking and Trust Company (“BB&T”), a North Carolina Bank, has assumed the duties and responsibilities as trustee under the 2018 Indenture.
The 2025 Convertible Notes were issued in a private offering and resold under Rule 144A under the Securities Act of 1933. The 2025 Convertible Notes pay interest semi-annually in arrears at a rate of 2.375% per annum on May 1 and November 1 of each year, commencing November 1, 2018, and will mature on May 1, 2025 (the "2025 Maturity Date"), unless converted, redeemed or repurchased in accordance with their terms prior to such date. At maturity, the holders of the 2025 Convertible Notes will be entitled to receive cash equal to the principal amount of the 2025 Convertible Notes plus unpaid accrued interest.
The 2025 Convertible Notes are convertible based on an initial conversion rate of 62.8931 shares of Class A Non-Voting Common Stock (“Class A Common Stock”) per $1,000 principal amount (equivalent to an initial conversion price of $15.90 per share). The conversion rate will not be adjusted for any accrued and unpaid interest. The 2025 Convertible Notes contain certain make-whole fundamental change premiums and customary anti-dilution adjustments. Upon conversion, we may settle in cash, shares of Class A Common Stock or any combination thereof, at our election. We account for the Class A Common Stock issuable upon conversion under the treasury stock method. If our average share price is over $15.90 per share for any fiscal quarter, we are required to recognize incremental dilution of our earnings per share.
Prior to November 1, 2024, the 2025 Convertible Notes are convertible only under the following circumstances: (1) during any fiscal quarter commencing after the fiscal quarter ended on June 30, 2018 (and only during such fiscal quarter), if the last reported sale price of our Class A Common Stock for at least 20 trading days (whether or not consecutive) during a period of 30 consecutive trading days ending on the last trading day of the immediately preceding fiscal quarter is greater than or equal to 130% of the conversion price on each applicable trading day; (2) during the 5 business day period after any 5 consecutive trading day period (the “measurement period”) in which the trading price, as defined in the 2018 Indenture, per $1,000 principal amount of notes for each trading day of the measurement period was less than 98% of the product of the last reported sale price of our Class A Common Stock and the conversion rate on such trading day; (3) if we call any or all of the 2025 Convertible Notes for redemption, at any time prior to the close of business on the business day immediately preceding the redemption date; or (4) upon the occurrence of specified corporate events, as defined in the 2018 Indenture. On or after November 1, 2024 until the close of business on the business day immediately preceding the 2025

Maturity Date, holders of 2025 Convertible Notes may, at their option, convert their 2025 Convertible Notes at any time, regardless of the foregoing circumstances.
We may not redeem the 2025 Convertible Notes prior to May 1, 2022. At our option, we may redeem for cash all or any portion of the 2025 Convertible Notes on or after May 1, 2022, if the last reported sale price of the Class A Common Stock has been at least 130% of the conversion price then in effect for at least 20 trading days (whether or not consecutive), including the trading day immediately preceding the date on which we provide notice of redemption, during any 30 consecutive trading day period ending on, and including, the trading day immediately preceding the date on which the Company provides notice of redemption. The redemption price will be equal to 100% of the principal amount of the 2025 Convertible Notes to be redeemed, plus accrued and unpaid interest to, but excluding, the redemption date.
We measured the fair value of the liability component of the 2025 Convertible Notes under a discounted cash flow approach considering our synthetic credit rating, as determined with external consultation, including inputs that are not observable in the market. The fair value of the liability component was estimated by calculating the present value of the cash flows using a discount rate of 8% for a similarly structured liability with no conversion feature, maturing in seven years. Our estimate resulted in an initial carrying value of the liability component of the 2025 Convertible Notes of $121.3 million with an associated original issue discount of $51.2 million, exclusive of deferred financing costs, accreted to the face value of the 2025 Convertible Notes based on the effective interest method through the 2025 Maturity Date. The carrying amount of the 2025 Convertible Notes conversion feature (the “2025 Convertible Notes Embedded Derivative”) is currently included under “Additional paid-in capital” in our consolidated balance sheets of September 30, 2019 and was initially calculated as $49.6 million ($39.1 million, net of tax). The 2025 Convertible Notes Embedded Derivative is expected to remain recorded in equity in our consolidated balance sheets as long as it continues to meet the criteria as an equity-classified instrument in subsequent reporting periods.
We incurred transaction costs of $5.5 million related to the issuance of the 2025 Convertible Notes, which we recorded as deferred financing costs and are included under “Long-term debt, net” and “Additional paid-in capital” in our consolidated balance sheets.
The effective interest rate for fiscal 2019 was approximately 9%. As of September 30, 2019, the remaining unamortized debt discount and issuance costs will be amortized through the 2025 Maturity Date assuming no early conversion.
As of September 30, 2019, the 2025 Convertible Notes were not convertible as no conditions of conversion had been met. Accordingly, the net balance of the 2025 Convertible Notes was classified as a non-current liability in our consolidated balance sheets as of September 30, 2019. The classification of the 2025 Convertible Notes as current or non-current in the consolidated balance sheets is evaluated at each balance sheet date and may change from time to time depending on whether any of the conversion conditions has been met.
If one of the conversion conditions is met in any future fiscal quarter, we will classify our net liability under the 2025 Convertible Notes as a current liability in the consolidated balance sheets as of the end of that fiscal quarter. If none of the conversion conditions have been met in a future fiscal quarter prior to the one-year period immediately preceding the 2025 Maturity Date, we will classify our net liability under the 2025 Convertible Notes as a non-current liability in the consolidated balance sheets as of the end of that fiscal quarter. If the note holders elect to convert their 2025 Convertible Notes prior to maturity, any unamortized discount and transaction costs will be recognized as expense at the time of conversion. If the entire outstanding principal amount had been converted on September 30, 2019, we would have recorded an expense associated with the conversion, comprised of $46.3 million of unamortized debt discount and issuance costs. As of September 30, 2019, none of the note holders had elected to convert their 2025 Convertible Notes. As of September 30, 2019, the if-converted value of the 2025 Convertible Notes did not exceed the principal amount.
2.875% Convertible Senior Notes Due 2024
In July 2017, we issued $143.75 million aggregate principal amount of 2.875% Convertible Senior Notes Due 2024 (the “2024 Convertible Notes”). All of the 2024 Convertible Notes were issued pursuant to an indenture dated July 5, 2017 (the "2017 Indenture"“2017 Indenture”) by and between us and Wells Fargo Bank, National Association, as the trustee. Effective October 1, 2019, BB&T has assumed the duties and responsibilities as trustee under the 2017 Indenture.
The 2024 Convertible Notes were issued in a private offering and resold under Rule 144A under the Securities Act of 1933. The 2024 Convertible Notes pay interest semi-annually in arrears at a rate of 2.875% per annum on January 1 and July 1 of each year, commencing January 1, 2018, and will mature on July 1, 2024 (the "2024“2024 Maturity Date"Date”), unless converted, redeemed or repurchased in accordance with their terms prior to such date. At maturity, the holders of the 2024 Convertible Notes will be entitled to receive cash equal to the principal amount of the 2024 Convertible Notes plus unpaid accrued interest.

The 2024 Convertible Notes are convertible into cash or shares of Class A Common Stock, or any combination thereof, at our option subject to satisfaction of certain conditions and during the periods described below, based on an initial conversion rate of 100 shares of Class A Common Stock per $1,000 principal amount of 2024 Convertible Notes (equivalent to an initial conversion price of $10.00 per share of our Class A Common Stock)share). The conversion rate will not be adjusted for any accrued and unpaid interest. The 2024 Convertible Notes contain certain make-whole fundamental change premiums and customary anti-dilution adjustments. Upon conversion, we may settle in cash, shares of Class A Common Stock or any combination thereof, at our election. We account for the Class A Common Stock issuable upon conversion under the treasury stock

method. To the extentIf our share priced increases over $10.00 per share, we are required to recognize incremental dilution of our earnings per share.
Prior to January 1, 2024, the 2024 Convertible Notes will be convertible only under the following circumstances: (1) during any fiscal quarter commencing after the fiscal quarter ending on September 30, 2017 (and only during such fiscal quarter), if the last reported sale price of our Class A Common Stock for at least 20 trading days (whether or not consecutive) during a period of 30 consecutive trading days ending on the last trading day of the immediately preceding fiscal quarter is greater than or equal to 130% of the conversion price on each applicable trading day; (2) during the five business day period after any five consecutive trading day period (the “measurement period”) in which the trading price, as defined in the 2017 Indenture, per $1,000 principal amount of notes for each trading day of the measurement period was less than 98% of the product of the last reported sale price of our Class A Common Stock and the conversion rate on such trading day; (3) if we call any or all of the 2024 Convertible Notes for redemption, at any time prior to the close of business on the business day immediately preceding the redemption date; or (4) upon the occurrence of specified corporate events, as defined in the 2017 Indenture. On or after January 1, 2024 until the close of business on the business day immediately preceding the 2024 Maturity Date, holders of 2024 Convertible Notes may, at their option, convert their 2024 Convertible Notes at any time, regardless of the foregoing circumstances.
We may not redeem the 2024 Convertible Notes prior to July 6, 2021. At our option, we may redeem for cash all or any portion of the 2024 Convertible Notes on or after July 6, 2021, if the last reported sale price of the Class A Common Stock has been at least 130% of the conversion price then in effect for at least 20 trading days (whether or not consecutive), including the trading day immediately preceding the date on which we provide notice of redemption, during any 30 consecutive trading day period ending on, and including, the trading day immediately preceding the date on which the Company provides notice of redemption. The redemption price will be equal to 100% of the principal amount of the 2024 Convertible Notes to be redeemed, plus accrued and unpaid interest to, but excluding, the redemption date.
We measured the fair value of the liability component of the 2024 Convertible Notes under a discounted cash flow approach considering our synthetic credit rating, as determined with external consultation, including inputs that are not observable in the market. The fair value of the liability component was estimated by calculating the present value of the cash flows using discount rates slightly above 8% for a similarly structured liability with no conversion feature, maturing in seven years. Our estimate resulted in an initial carrying value of the liability component of the 2024 Convertible Notes of $102.7 million with an associated original issue discount of $41.0 million, exclusive of deferred financing costs, accreted to the face value of the 2024 Convertible Notes based on the effective interest method through the 2024 Maturity Date.
We accounted for the conversion feature of the 2024 Convertible Notes as a separate equity-classified instrument (the “2024 Convertible Notes Embedded Derivative”), initially recorded as $39.8 million ($25.3 million, net of tax), inclusive of deferred financing costs, on the issuance date and included under “Additional paid-in capital” in our consolidated balance sheet, including an allocated portion of the deferred financing costs. The 2024 Convertible Notes Embedded Derivative is expected to remain recorded in equity in our consolidated balance sheets as long as it continues to meet the criteria as an equity-classified instrument in subsequent reporting periods. The carrying amount of the 2024 Convertible Notes Embedded Derivative included under “Additional paid-in capital” in our consolidated balance sheet of September 30, 20172019 was $25.3 million.
We incurred transaction costs of $4.2 million related to the issuance of the 2024 Convertible Notes, which we recorded as deferred financing costs and are included under “Long-term debt, net” and “Additional paid-in capital” in our consolidated balance sheets. Deferred financing costs recorded under “Long-term debt, net” are being amortized to interest expense over the expected term of the 2024 Convertible Notes.
Total interest expense pertaining to the 2024 Convertible Notes for fiscal 2017 was $2.1 million, comprised of contractual interest expense and amortization of $1.0 million and $1.1 million, respectively. The effective interest rate for fiscal 20172019 was approximately 8%9%. As of September 30, 2017,2019, the remaining unamortized issuancedebt discount and financingissuance costs will be amortized overthrough the next seven years2024 Maturity Date assuming no early conversion.
Impact of Early Conversion Conditions on Financial Statements
As of September 30, 2017,2019, the 2024 Convertible Notes were not convertible as no conditions of conversion had been met. Accordingly, the net balance of the 2024 Convertible Notes was classified as a non-current liability in our consolidated balance sheets as of September 30, 2017.2019. The classification of the 2024 Convertible Notes as current or non-current in the consolidated balance sheets is evaluated at each balance sheet date and may change from time to time depending on whether any of the conversion conditions has been met.

If one of the conversion conditions is met in any future fiscal quarter, we will classify our net liability under the 2024 Convertible Notes as a current liability in the consolidated balance sheets as of the end of that fiscal quarter. If none of the

conversion conditions have been met in a future fiscal quarter prior to the one-year period immediately preceding the 2024 Maturity Date, we will classify our net liability under the 2024 Convertible Notes as a non-current liability in the consolidated balance sheets as of the end of that fiscal quarter. If the note holders elect to convert their 2024 Convertible Notes prior to maturity, any unamortized discount and transaction costs will be recognized as expense at the time of conversion. If the entire outstanding principal amount had been converted on September 30, 2017,2019, we would have recorded an expense associated with the conversion, comprised of $42.9$32.4 million of unamortized debt discount and issuance costs. As of September 30, 2017,2019, none of the note holders had elected to convert their 2024 Convertible Notes. As of September 30, 2019, the if-converted value of the 2024 Convertible Notes did not exceed the principal amount.
Term Loan Facility2.125% Cash Convertible Senior Notes Due 2019
In June 2014, we issued $200 million aggregate principal amount of 2.125% Cash Convertible Senior Notes Due 2019 (the “2019 Convertible Notes”), with an additional $30 million principal amount being issued in July 2014. In July 2017, we used $34.4 million of net proceeds from the 2024 Convertible Notes offering to repurchase and retire $35.0 million aggregate principal amount of 2019 Convertible Notes. The 2019 Convertible Notes were issued pursuant to an indenture dated June 23, 2014 (the “2014 Indenture”) by and between EZCORP and Wells Fargo Bank, National Association, as the trustee. The 2019 Convertible Notes were issued in a private offering and resold under Rule 144A under the Securities Act of 1933. The 2019 Convertible Notes paid interest semi-annually in arrears at a rate of 2.125% per annum on June 15 and December 15 of each year. The 2019 Convertible Notes matured on June 15, 2019 (the "2019 Maturity Date"), and the remaining $195.0 million aggregate principal amount outstanding plus accrued interest was repaid using cash on hand. The effective interest rate for fiscal 2019 was approximately 8%. The cash-settled call options (the “2019 Convertible Notes Hedges”) purchased in conjunction with the issuance of the 2019 Convertible Notes expired worthless.
2019 Convertible Notes Warrants
In connection with the issuance of the 2019 Convertible Notes, we also sold net-share-settled warrants (the “2019 Convertible Notes Warrants”) in privately negotiated transactions with the option counterparties for the purchase of up to $100 Millionapproximately 14.3 million shares of our Class A Common Stock at a strike price of $20.83 per share, for total proceeds of $25.1 million, net of issuance costs, which was recorded as an increase in stockholders' equity. The 2019 Convertible Notes Warrants have customary anti-dilution provisions similar to those in the 2019 Convertible Notes. As a result of the 2019 Convertible Notes Warrants, we will experience dilution to our diluted earnings per share if our average closing stock price exceeds $20.83 for any fiscal quarter before expiration of the warrants. The 2019 Convertible Notes Warrants expire on various dates from September 2019 through May 2020 and, if exercised, must be settled in net shares of our Class A Common Stock. Therefore, upon expiration of the 2019 Convertible Notes Warrants, we would issue shares of Class A Common Stock to the purchasers of the 2019 Convertible Notes Warrants that represent the value by which the price of the Class A Common Stock exceeds the strike price stipulated within the particular warrant agreement, if any. As of September 30, 2019, there were a maximum of 8.8 million shares of Class A Common Stock issuable under the 2019 Convertible Notes Warrants outstanding.
Extinguishment of Debt
On September 12, 2016, we and certain of our subsidiaries (as guarantors) entered into a financing agreement with certain lenders and Fortress Credit Co LLC (as collateral and administrative agent) that provided us with a senior secured credit facility in an aggregate principal amount of $100 million, subject to various terms and conditions contained in the financing agreement. The credit facility (the “Term Loan Facility”) consisted of an initial term loan of $50 million that was drawn on September 12, 2016 and a delayed draw term loan of up to $50 million. Borrowings under the facility bore interest at an annual rate initially equal to the London Interbank Offered Rate (“LIBOR”) plus 7.5%, and we paid a monthly fee of 2.75% per annum on the average daily unused portion of the delayed draw term loan facility and a quarterly loan servicing fee of $15,000.Total interest expense pertaining to the Term Loan Facility for fiscal 2017, exclusive of extinguishment charges, was $4.7 million, comprised of contractual interest expense and amortization of $4.3 million and $0.4 million, respectively.
The Term Loan Facility was fully repaid and terminated July 2017, as discussed below under “Extinguishment of Debt.”
2.125% Cash Convertible Senior Notes Due 2019
In June 2014, we issued $200 million aggregate principal amount of 2.125% Cash Convertible Senior Notes Due 2019 (the “2019 Convertible Notes”), with an additional $30 million principal amount being issued in July 2014. All of the 2019 Convertible Notes were issued pursuant to an indenture dated June 23, 2014 (the "2014 Indenture") by and between EZCORP and Wells Fargo Bank, National Association, as the trustee. The 2019 Convertible Notes were issued in a private offering and resold under Rule 144A under the Securities Act of 1933. The 2019 Convertible Notes pay interest semi-annually in arrears at a rate of 2.125% per annum on June 15 and December 15 of each year and mature on June 15, 2019 (the "2019 Maturity Date").
Prior to December 15, 2018, the 2019 Convertible Notes will be convertible only upon the occurrence of certain events and during certain periods, and thereafter, at any time prior to the close of business on the second scheduled trading day immediately preceding the 2019 Maturity Date. At maturity, the holders of the 2019 Convertible Notes will be entitled to receive cash equal to the principal amount of the 2019 Convertible Notes plus unpaid accrued interest.
The 2019 Convertible Notes are unsubordinated unsecured obligations and rank senior in right of payment to any of our indebtedness that is expressly subordinated in right of payment to the 2019 Convertible Notes, equal in right of payment with all of our other unsecured unsubordinated indebtedness, and effectively junior to all debt or other obligations (including trade payables) of our wholly-owned subsidiaries. The 2014 Indenture governing the 2019 Cash Convertible Notes does not contain any financial covenants.
Under the terms of the 2019 Convertible Notes, payment of dividends requires a conversion rate adjustment equal to the conversion rate in effect immediately prior to the open of business on the ex-dividend date for such dividend multiplied by the last reported sale price of the Class A Common Stock on the trading day immediately preceding the ex-dividend date for such dividend, divided by the difference between the last reported sale price of the Class A Common Stock on the trading day immediately preceding the ex-dividend date for such dividend and the amount in cash per share we distribute to all or substantially all holders of Class A Common Stock.
Total interest expense pertaining to the 2019 Convertible Notes for fiscal 2017, 2016 and 2015, exclusive of extinguishment charges, was $15.5 million, $15.5 million and $14.1 million, respectively, comprised of contractual interest expense and amortization of $4.7 million and $10.8 million, respectively for fiscal 2017, $4.9 million and $10.6 million, respectively for fiscal 2016, and $4.9 million and $9.2 million, respectively for fiscal 2015. The effective interest rate was approximately 8%. As of September 30, 2017, the remaining unamortized issuance discount and financing costs will be amortized over the next two years assuming no early conversion.
A portion of the 2019 Convertible Notes were repurchased and retired in July 2017, as discussed below under “Extinguishment of Debt.”

2019 Convertible Notes Embedded Derivative
We account for the cash conversion feature of the 2019 Convertible Notes as a separate derivative instrument (the “2019 Convertible Notes Embedded Derivative”), which had a fair value of $46.5 million at the time of original issuance that was recognized as the original issue discount of the 2019 Convertible Notes. This original issue discount is amortized to interest expense over the term of the 2019 Convertible Notes using the effective interest method. As of September 30, 2017, the 2019 Convertible Notes Embedded Derivative is recorded as a non-current liability under “Long-term debt, less current maturities” in our consolidated balance sheets, and will be marked to market in subsequent reporting periods. The classification of the 2019 Convertible Notes Embedded Derivative liability as current or non-current on the consolidated balance sheets corresponds with the classification of the net balance of the 2019 Convertible Notes as discussed below.
The 2019 Convertible Notes are convertible into cash, subject to satisfaction of certain conditions and during the periods described below, based on an initial “Conversion Rate” of 62.2471 shares of Class A Common Stock per $1,000 principal amount of 2019 Convertible Notes (equivalent to an initial “Conversion Price” of approximately $16.065 per share of our Class A Common Stock). Upon conversion of a note, we will pay cash based on a daily conversion value calculated on a proportionate basis for each trading day in the applicable 80 trading day observation period as described in the 2014 Indenture. The Conversion Rate will not be adjusted for any accrued and unpaid interest.
Holders may surrender their 2019 Convertible Notes for conversion into cash prior to December 15, 2018 only under the following circumstances (the “Early Conversion Conditions”): (1) during any fiscal quarter commencing after the fiscal quarter ending on September 30, 2014 (and only during such fiscal quarter), if the last reported sale price of our Class A Common Stock for at least 20 trading days (whether or not consecutive) during a period of 30 consecutive trading days ending on the last trading day of the immediately preceding fiscal quarter is greater than or equal to 130% of the conversion price on each applicable trading day; (2) during the five business day period after any five consecutive trading day period (the “measurement period”) in which the trading price, as defined in the Indenture, per $1,000 principal amount of notes for each trading day of the measurement period was less than 98% of the product of the last reported sale price of our Class A Common Stock and the Conversion Rate on such trading day; or (3) upon the occurrence of specified corporate events, as defined in the 2014 Indenture. On or after December 15, 2018 until the close of business on the second scheduled trading day immediately preceding the 2019 Maturity Date, holders may convert their notes into cash at any time, regardless of the foregoing circumstances.
If a holder elects to convert its 2019 Convertible Notes in connection with certain make-whole fundamental changes, as that term is defined in the 2014 Indenture, that occur prior to the 2019 Maturity Date, we will, in certain circumstances, increase the Conversion Rate for 2019 Convertible Notes converted in connection with such make-whole fundamental changes by a specified number of shares of Class A Common Stock. In addition, the conversion rate is subject to customary anti-dilution adjustments (for example, certain dividend distributions or tender or exchange offer of our Class A Common Stock).
Upon the occurrence of a fundamental change, as defined in the 2014 Indenture, holders may require us to repurchase for cash all or any portion of the then outstanding 2019 Convertible Notes at a repurchase price equal to 100% of the principal amount of the notes to be repurchased, plus accrued and unpaid interest.
Impact of Early Conversion Conditions on Financial Statements
As of September 30, 2017, the 2019 Convertible Notes were not convertible because the Early Conversion Conditions described above have not been met. Accordingly, the net balance of the 2019 Convertible Notes was classified as a non-current liability in our consolidated balance sheets as of September 30, 2017. The classification of the 2019 Convertible Notes as current or non-current in the consolidated balance sheets is evaluated at each balance sheet date and may change from time to time depending on whether one of the Early Conversion Conditions has been met.
If one of the Early Conversion Conditions is met in any future fiscal quarter, we will classify our net liability under the 2019 Convertible Notes as a current liability in the consolidated balance sheets as of the end of that fiscal quarter. If none of the Early Conversion Conditions have been met in a future fiscal quarter prior to the one-year period immediately preceding the 2019 Maturity Date, we will classify our net liability under the 2019 Convertible Notes as a non-current liability in the consolidated balance sheets as of the end of that fiscal quarter. If the note holders elect to convert their 2019 Convertible Notes prior to maturity, any unamortized discount and transaction costs will be recorded to expense at the time of conversion. If the entire outstanding principal amount had been converted on September 30, 2017, we would have recorded an expense associated with the conversion, comprised of $17.7 million of unamortized debt discount and debt issuance costs. As of September 30, 2017, none of the note holders had elected to convert their 2019 Convertible Notes.

2019 Convertible Notes Hedges
In connection with the issuance of the 2019 Convertible Notes, we purchased cash-settled call options (the “2019 Convertible Notes Hedges”) in privately negotiated transactions with certain of the initial purchasers or their affiliates (in this capacity, the “Option Counterparties”). The 2019 Convertible Notes Hedges provide us with the option to acquire, on a net settlement basis, approximately 12.1 million shares of our Class A Common Stock at a strike price of $16.065, which is equal to the number of shares of our Class A Common Stock that notionally underlie the 2019 Convertible Notes and corresponds to the Conversion Price of the 2019 Convertible Notes. The 2019 Convertible Notes Hedges have an expiration date that is the same as the 2019 Maturity Date, subject to earlier exercise. The 2019 Convertible Notes Hedges have customary anti-dilution provisions similar to the 2019 Convertible Notes. If we exercise the 2019 Convertible Notes Hedges, the aggregate amount of cash we will receive from the Option Counterparties will cover the aggregate amount of cash that we would be required to pay to the holders of the converted 2019 Convertible Notes, less the principal amount thereof. As of September 30, 2017, we have not purchased any shares under the 2019 Convertible Notes Hedges.
The aggregate cost of the 2019 Convertible Notes Hedges was $46.5 million (or $21.3 million net of the total proceeds from the 2019 Convertible Notes Warrants sold, as discussed below). The 2019 Convertible Notes Hedges are accounted for as a derivative asset and are recorded in the consolidated balance sheets at their estimated fair value in “Other assets, net.” The 2019 Convertible Notes Embedded Derivative liability and the 2019 Convertible Notes Hedges asset will be adjusted to fair value each reporting period and unrealized gains and losses will be reflected in the consolidated statements of operations. The 2019 Convertible Notes Embedded Derivative and the 2019 Convertible Notes Hedges are designed to have similar fair values. Accordingly, the changes in the fair values of these instruments are expected to offset and not have a net impact on the consolidated statements of operations.
The classification of the 2019 Convertible Notes Hedges asset as current or long-term on the consolidated balance sheet corresponds with the classification of the 2019 Convertible Notes, which is evaluated at each balance sheet date and may change from time to time depending on whether one of the Early Conversion Conditions has been met.
2019 Convertible Notes Warrants
In connection with the issuance of the 2019 Convertible Notes, we also sold net-share-settled warrants (the “2019 Convertible Notes Warrants”) in privately negotiated transactions with the option counterparties for the purchase of up to approximately 14.3 million shares of our Class A Common Stock at a strike price of $20.83 per share, for total proceeds of $25.1 million, net of issuance costs, which was recorded as an increase in stockholders' equity. The 2019 Convertible Notes Warrants have customary anti-dilution provisions similar to the 2019 Convertible Notes. As a result of the 2019 Convertible Notes Warrants, we will experience dilution to our diluted earnings per share if our average closing stock price exceeds $20.83 for any fiscal quarter. The 2019 Convertible Notes Warrants expire on various dates from September 2019 through February 2020 and must be settled in net shares of our Class A Common Stock. Therefore, upon expiration of the 2019 Convertible Notes Warrants, we will issue shares of Class A Common Stock to the purchasers of the 2019 Convertible Notes Warrants that represent the value by which the price of the Class A Common Stock exceeds the strike price stipulated within the particular warrant agreement. As of September 30, 2017, there were 12.1 million 2019 Convertible Notes Warrants outstanding.
Extinguishment of Debt
In July 2017, we used $51.6 million of net proceeds from the 2024 Convertible Notes offering to repay all outstanding borrowings under the Term Loan Facility and terminated that facility, including the undrawn delayed draw term loan commitment. The lenders have released all related security interests in our assets.
Also in July 2017, we used $34.4 million of net proceeds from the 2024 Convertible Notes offering to repurchase and retire $35.0 million aggregate principal amount of 2019 Convertible Notes. We unwound a portion of the 2019 Convertible Notes Hedges and 2019 Convertible Notes Warrants corresponding to the repurchased and retired 2019 Convertible Notes, andNotes. We received $0.6 million in connection with the partial settlement of the 2019 Convertible Notes Hedges and paid $0.5 million in connection with the partial settlement of 2.2 million of the outstanding 2019 Convertible Notes Warrants.

We recorded a one-time charge of $5.3 million in the fourth quarter of fiscal 2017 related to these transactions included under “Interest expense” in our consolidated statements of operations, including write-off of unamortized debt discount and issuance costs.

CASHMAX Secured Borrowing Facility
In November 2018, we entered into a receivables securitization facility with a third-party lender (the "lender") to provide funding for installment loan originations in our Canadian CASHMAX business. Under the facility, a variable interest entity (the "trust") has the right, subject to various conditions, to borrow up to CAD $25 million from the lender (the "third-party loan") and use the proceeds to purchase interests in installment loan receivables generated by CASHMAX. The trust uses collections on the transferred receivables to pay various amounts in accordance with an agreed priority arrangement, including expenses, its obligations under the third-party loan and, to the extent available, amounts owed to CASHMAX with respect to the purchase price of the transferred receivables and CASHMAX's retained interest in the receivables. CASHMAX has no obligation with respect to the third-party loan or the transferred receivables except to (a) service the underlying installment loans on behalf of the trust and (b) pay amounts owing under or repurchase the underlying installment loans in the event of a breach by CASHMAX or in certain other limited circumstances. The facility is nonrecourse to EZCORP, allowed borrowing through November 2019, and fully matures in November 2021. Our obligation under the facility as of September 30, 2019 was $0.6 million.
NOTE 9: STOCK COMPENSATION
On May 1, 2010 our Board of Directors approved the adoption of the EZCORP, Inc. 2010 Long-Term Incentive Plan (the “2010 Plan”). The 2010 Plan permits grants of options, restricted stock awards and stock appreciation rights covering up to 1,575,7505,485,649 shares of our Class A Common Stock plus any shares that become available for issuance under either the 2010 Plan or prior plans as a result of forfeitures or cancellations of awards without delivery of shares or as a result of withholding shares to satisfy tax withholding obligations. In February 2015, March 2015, March 2016, and December 2016, December 2017 and November 2018, the Board of Directors and the voting stockholder approved the addition of 643,673, 1,081,200, 185,026, 500,000, 1,100,000 and 500,000400,000 shares, respectively, to the 2010 Plan.
In April and May 2019, we granted our 7 new non-employee directors a total of 60,088 restricted stock awards with a grant date fair value of primarily $10.64 per share. In November 2018, we granted 59,812 restricted stock awards to non-employee directors with a grant date fair value of $9.18 per share. The awards granted to non-employee directors vested on September 30, 2019 and were subject only to service conditions. In July 2019 and November 2018, we granted 61,138 and 971,615, respectively, restricted stock unit awards to employees with a grant date fair value of primarily $10.04 and $9.18 per share, respectively. The awards granted to employees vest on September 30, 2021, subject to the achievement of certain adjusted net income and adjusted diluted earnings per share performance targets. As of September 30, 2019, we considered the achievement of these performance targets probable. The number of long-term incentive award shares and units granted are generally determined based on our share price as of the close on the last trade day immediately preceding October 1 each year, which was $10.70 for these fiscal 2019 awards.

In December 2017, we granted 1,308,533 restricted stock unit awards to team members and 84,250 restricted stock awards to non-employee directors with a grant date fair value of primarily $9.75 per share. Our long-term incentive awards are generally granted based on our share price as of the close on the last trade day immediately preceding October 1 each year, which was $9.50 for these fiscal 2018 awards. For the awards granted to team members, 190,725 vested on September 30, 2018 as later approved by the compensation committee of the board of directors in November 2018 with regard to achievement of earnings before interest, taxes, depreciation and amortization ("EBITDA") performance targets, and 1,117,808 will vest on September 30, 2020, subject to the achievement of certain EBITDA performance targets. As of September 30, 2019, we considered the achievement of these performance targets probable. The awards granted to non-employee directors vested on September 30, 2018 and were subject only to service conditions.
In November and December 2016 and April 2017, for fiscal 2017, we granted 931,260 restricted stock unit awards to employeesteam members and 72,500 restricted stock awards to non-employee directors, each with a grant date fair value of approximately $9.60 per share. Our long-term incentive awards are generally granted based on our share price as of the close on the last trade day immediately preceding October 1 each year, which was $11.06 for these fiscal 2017 awards. The awards granted to employeesteam members vest on September 30, 2019, subject to the achievement of certain EBITDA performance targets. As of September 30, 2017,2019, we considered the achievement of these performance targets to be probable. The awards granted to non-employee directors vestvested over two years, 50% on September 30, 2017 and 50% on September 30, 2018 and arewere subject only to service conditions.
In March 2016 for fiscal 2016, we granted 961,718 restricted stock unit awards (exclusive of canceled and replaced awards discussed below) to employees which were allocated based on the October 1, 2015 price of $6.17 per share and 130,000 restricted stock awards to non-employee directors with a grant date fair value of $2.96 per share. The awards granted to employees vest on September 30, 2018 subject to the achievement of certain performance targets. As of September 30, 2017, we considered the achievement these performance targets with respect to 80% of the awards probable. The awards granted to non-employee directors vest over two years, 50% on September 30, 2016 and 50% on September 30, 2017.
In connection with the March 2016 grant discussed above, we canceled 720,000 previously issued restricted stock awards that were subject to vesting based on certain stock price levels and had a grant date fair value of $3.4 million and replaced them with 421,394 performance-based restricted stock awards described above. The cancellation and replacement of these awards was treated as a modification with unrecognized compensation cost from the original awards of $1.5 million plus incremental compensation costs resulting from the modification of $0.8 million recognized over the new requisite service period through September 30, 2018.
As of September 30, 2017,2019, the unamortized fair value, exclusive of forfeitures, of share awards to be amortized over their remaining vesting periods was approximately $7.5$9.1 million. The weighted-average period over which these costs will be amortized is approximately two years.

The following table presents the compensation costsamounts related to our stock compensation arrangements:
Fiscal Year Ended September 30,Fiscal Year Ended September 30,
2017 2016 20152019 2018 2017
          
(in thousands)(in thousands)
Share-based compensation costs$5,866
 $5,346
 $2,374
$9,751
 $10,784
 $5,866
Income tax benefits on share-based compensation(841) (963) 
(1,098) (1,656) (2,053)
Net share-based compensation expense$5,025
 $4,383
 $2,374

The following table presents a summary of stock compensation activity:
 Shares 
Weighted
Average
Grant Date
Fair Value
    
Outstanding as of September 30, 20162,411,500
 $5.77
Granted1,137,340
 9.57
Released (a)(366,775) 6.55
Forfeited(768,282) (2.53)
Outstanding as of September 30, 20172,413,783
 $6.53

 Shares 
Weighted
Average
Grant Date
Fair Value
    
Outstanding as of September 30, 20183,555,725
 $7.76
Granted1,152,653
 9.29
Vested and released (a)(1,314,905) 5.91
Forfeited(368,319) 6.65
Outstanding as of September 30, 20193,025,154
 $9.29
(a)68,087360,489 shares were withheld to satisfy related federal income tax withholding.
The following table presents a summary of the fair value of shares granted:
 Fiscal Year Ended September 30,
 2019 2018 2017
      
 (in millions except per share amounts)
Weighted average grant-date fair value per share granted (a)$9.29
 $9.75
 $9.57
Total grant date fair value of shares vested$11.8
 $2.3
 $3.8
 Fiscal Year Ended September 30, 
 2017 2016 2015 
       
 (in millions except per share amounts) 
Weighted average grant-date fair value per share granted (a)$9.57
 $3.53
 $10.34
(b)
Total grant date fair value of shares vested$3.8
 $2.3
 $1.8
 

(a)Awards with performance and time-based vesting provisions are generally valued based upon the underlying share price as of the issuance date. Awards with market-conditioned vesting provisions were valued using a Monte Carlo simulation model.
(b)Fiscal 2015 shares granted exclude phantom share-based awards. Including these shares, weighted average grant-date fair value was $5.69 per share.
Other
We have not declared or paid any dividends and currently do not anticipate paying any dividends in the immediate future. As described in Note 8, payment of a dividend requires an adjustment to the conversion rate of our Convertible Notes. Should we pay dividends in the future, our certificate of incorporation provides that cash dividends on common stock, when declared, must be declared and paid at the same per share amounts on both classes of stock. Any future determination to pay cash dividends will be at the discretion of our Board of Directors.
NOTE 10: INCOME TAXES
The following table presents the components of our income (loss) from continuing operations before income taxes, including inter-segment amounts:
 Fiscal Year Ended September 30,
 2019 2018 2017
      
 (in thousands)
Domestic*$(9,609) $28,645
 $29,598
Foreign13,783
 26,894
 13,080
 $4,174
 $55,539
 $42,678

*Includes the majority of our corporate administrative costs. See Note 15 for information pertaining to segment contribution.

 Fiscal Year Ended September 30,
 2017 2016 2015
      
 (in thousands)
Domestic$29,740
 $(17) $(71,426)
Foreign13,499
 380
 5,219
 $43,239
 $363
 $(66,207)
The following table presents the significant components of the income tax provision from continuing operations:
 Fiscal Year Ended September 30,
 2019 2018 2017
      
 (in thousands)
Current:     
Federal$431
 $(26) $1,043
State and foreign704
 9,288
 6,233
 1,135
 9,262
 7,276
Deferred:     
Federal*(4,264) 9,498
 4,082
State and foreign5,535
 (371) (265)
 1,271
 9,127
 3,817
 Total income tax expense$2,406
 $18,389
 $11,093

 Fiscal Year Ended September 30,
 2017 2016 2015
      
 (in thousands)
Current:     
Federal$1,092
 $11,120
 $(42,001)
State and foreign6,359
 3,193
 2,000
 7,451
 14,313
 (40,001)
Deferred:     
Federal5,190
 (3,766) 16,580
State and foreign(1,435) (1,186) 9,396
 3,755
 (4,952) 25,976
 Total income tax expense (benefit)$11,206
 $9,361
 $(14,025)
*The year ended September 30, 2018 includes a $2.1 million charge resulting from the remeasurement of our domestic net deferred tax assets based on the new corporate income tax rate as a result of the Act, as well as $2.6 million charge resulting from recording a valuation allowance against foreign tax credit carryforwards that do not meet the “more likely than not” threshold to be utilized as a result of tax law changes included in the Act.

The following table presents a reconciliation of income taxes calculated at the statutory rate and the provision for income taxes attributable to continuing operations:
 Fiscal Year Ended September 30,
 2019 2018 2017
      
 (in thousands)
Income tax expense at the federal statutory rate$878
 $13,623
 $14,937
State taxes, net of federal benefit184
 1,265
 (242)
Mexico inflation adjustment(801) (936) (1,286)
Non-deductible items2,088
 2,214
 1,114
Tax credits(551) (615) (536)
Foreign rate differential1,080
 1,405
 (151)
Change in valuation allowance1,601
 3,986
 (2,030)
Stock compensation(711) 
 (386)
Uncertain tax positions(1,596) (4,808) 202
Change in tax rate resulting from enactment of the Act
 2,558
 
Other234
 (303) (529)
Total income tax expense$2,406
 $18,389
 $11,093
Effective tax rate58% 33% 26%

 Fiscal Year Ended September 30,
 2017 2016 2015
      
 (in thousands)
Income tax expense (benefit) at the federal statutory rate$15,134
 $128
 $(23,172)
State taxes, net of federal benefit(714) 2,476
 (701)
Mexico inflation adjustment(1,286) (142) (302)
Captive insurance company
 
 (393)
Non-deductible items1,114
 1,860
 449
Foreign tax credit(321) 2,788
 (2,413)
Foreign rate differential(172) 277
 880
Change in net operating loss carryforward1,180
 
 
Change in valuation allowance(3,211) 1,511
 4,846
Stock compensation(386) 
 
Uncertain tax positions472
 
 1,781
Tax basis balance sheet adjustment
 
 2,516
Other(604) 463
 2,484
Total income tax expense (benefit)$11,206
 $9,361
 $(14,025)
Effective tax rate26% 2,579% 21%
The amount of income tax expense (benefit) allocated to discontinued operations was $0.1 million, $(15.1) million, and $(16.4) million during fiscal 2017, 2016, and 2015, respectively.

The following table shows significant components of our deferred tax assets and liabilities:
 September 30,
 2019 2018
    
 (in thousands)
Deferred tax assets:   
Cash Converters International$14,616
 $9,782
Tax over book inventory6,858
 11,963
Accrued liabilities4,518
 4,664
Pawn service charges receivable1,699
 2,171
Stock compensation2,758
 3,328
Foreign tax credit2,638
 2,638
Capital loss carryforward
 3,006
State and foreign net operating loss carryforwards15,806
 15,223
Book over tax depreciation2,659
 972
Other2,159
 134
Total deferred tax assets before valuation allowance53,711
 53,881
Valuation allowance(18,094) (20,254)
Net deferred tax assets35,617
 33,627
Deferred tax liabilities:   
Tax over book amortization19,042
 15,700
Note receivable discount15,416
 17,396
Prepaid expenses1,146
 1,362
Total deferred tax liabilities35,604
 34,458
Net deferred tax asset (liability)$13
 $(831)
 September 30,
 2017 2016
    
 (in thousands)
Deferred tax assets:   
Cash Converters International$13,550
 $15,314
Tax over book inventory10,094
 8,763
Accrued liabilities6,957
 11,276
Pawn service charges receivable8,687
 7,871
Note receivable discount
 2,427
Stock compensation3,356
 2,065
Foreign tax credit3,132
 2,706
Capital loss carryforward5,010
 8,017
State and foreign net operating loss carryforwards13,671
 12,891
Book over tax depreciation2,678
 
Other162
 694
Total deferred tax assets before valuation allowance67,297
 72,024
Valuation allowance(17,860) (21,078)
Net deferred tax assets49,437
 50,946
Deferred tax liabilities:   
Tax over book amortization20,629
 14,060
Tax over book depreciation
 445
Note receivable discount10,569
 
Prepaid expenses1,383
 1,138
Total deferred tax liabilities32,581
 15,643
Net deferred tax asset$16,856
 $35,303

As of September 30, 2017,2019, we had gross state net operating loss carryforwards of approximately $174.0$120.0 million, which begin to expire in 20182020 if not utilized. We also had foreign net operating loss carryforwards of $34.8$50.2 million, which will expire between 2030 and 20372038 if not utilized. Additionally, we have a $3.1$2.6 million foreign tax credit that will expire during the yearsbetween 2024 to 2027 that we expect is more likely thanif not to be fully utilized based on the weight of available evidence.utilized.

Deferred tax assets and liabilities are recorded for the estimated tax impact of temporary differences between the tax basis and book basis of assets and liabilities. A valuation allowance is established against a deferred tax asset when it is more likely than not that the deferred tax asset will not be realized. Our valuation allowance has been established to offset certain state and foreign net operating loss carryforwards, capital loss carryforwards, and foreign tax credit carryforwards that are not more likely than not to be utilized prior to expiration. The valuation allowance decreasedincreased by $3.2$3.3 million in fiscal 2017,2019, primarily due to the recording of a valuation allowance against the foreign tax credit carryforwards generated during the year which we believe are not more likely than not to be utilized, offset by a decrease of $3.0 million realizationdue to the expiration of a capital loss carryforwards offsetting capital gain realized on the restructuring of our Grupo Finmart notes. Management believescarryforward that expired unused for which a valuation allowance had been recorded. We believe our results from future operations will generate sufficient taxable income in the appropriate jurisdictions such that it is more likely than not that the remaining deferred tax assets will be realized.
Deferred taxes are not provided for undistributed earnings of foreign subsidiaries of approximately $20.6$61.0 million which are intended to be reinvested outside of the U.S. Accordingly, no provision for U.S. federal income and foreign withholding taxes associated with a distribution of those earnings has been made. We estimate that, upon distribution of our share of these earnings, we would be subject to U.S. incomewithholding taxes of approximately $1.0$3.4 million as of September 30, 2017.2019. We provided deferred income taxes on all undistributed earnings from Cash Converters International. Any taxes paid to foreign governments on these earnings may be used in whole or in part as credits against the U.S. tax on any dividends distributed from such earnings.

The following table presents a rollforward of unrecognized tax benefits:
 Fiscal Year Ended September 30,
 2019 2018 2017
      
 (in thousands)
Beginning balance$3,091
 $6,530
 $6,058
Increase for tax positions taken during a prior period
 963
 
Increase for tax positions taken during the current period
 
 472
Decrease for tax positions as a result of the lapse of the statute of limitations(1,656) (4,402) 
Ending balance$1,435
 $3,091
 $6,530
 Fiscal Year Ended September 30,
 2017 2016 2015
      
 (in thousands)
Beginning balance$6,058
 $6,058
 $4,402
Tax positions taken during the current period472
 
 1,656
Ending balance$6,530
 $6,058
 $6,058

All of the above unrecognized tax benefits, if recognized, would impact our effective tax rate for the respective period of each ending balance. It is reasonably possible that unrecognized tax benefits will decrease by $4.9 million in the next 12 months due to the expiration of the statute of limitations.
We are subject to U.S., Mexico, Canada, Guatemala, Honduras, El Salvador, and CanadaPeru income taxes as well as income taxes levied by various state and local jurisdictions. With few exceptions, we are no longer subject to examinations by tax authorities for years before the tax year ended September 30, 2013. Management believes2014. We believe that adequate provisions have been made for any adjustments that may result from tax examinations.

NOTE 11: RELATED PARTY TRANSACTIONS
Asset Purchase Agreement
The Company entered into an Asset Purchase Agreement, dated June 8, 2017, with Cash Solution Centers, LLC ("CSC"), pursuant to which the Company agreed to acquire, for an aggregate purchase price of $700,329 in cash, certain assets used in the operation of two2 pawn stores located in Central Texas. Daniel M. Chism, who was appointed Chief Financial Officer of the Company effective May 9, 2017, was the owner of a 28% interest in CSC. We completed the acquisition on August 14, 2017. Following completion of this transaction, Mr. Chism does not own any interest in any pawn-related businesses outside of his interest in the Company.
The terms of this transaction were reviewed and approved by the Audit Committee of the Board of Directors pursuant to the Company's Policy for Review and Evaluation of Related Party Transactions.
Cash Converters International
The beneficial owner of our Class B Voting Common Stock received AUD $120,000 in annual consulting fees from our 34.75% owned unconsolidated affiliate Cash Converters International during fiscal 2019, 2018 and 2017.
NOTE 12: LEASES
We lease and sublease various facilities and certain equipment under operating and capital leases. Future minimum rentals due under non-cancelable leases and annual future minimum rentals expected under subleases are as follows:
Fiscal Year Ended September 30,Operating Lease Payments Sublease Revenue
    
 (in thousands)
2020$69,291
 $3,028
202160,588
 3,228
202246,720
 3,001
202332,062
 2,511
202419,969
 839
Thereafter39,256
 
 $267,886
 $12,607
Fiscal Year Ended September 30,Operating Lease Payments Sublease Revenue
    
 (in thousands)
2018$53,829
 $3,042
201946,665
 3,211
202040,081
 3,295
202132,154
 3,385
202221,622
 2,908
Thereafter60,757
 2,604
 $255,108
 $18,445

After an initial lease term of generally three to 10 years, our real property lease agreements typically allow renewals in three to five-year increments. Our lease agreements generally include rent escalations throughout the initial lease term. Rent escalations are included in the above amounts, with certain future rental payments contingent on increases in a consumer price index. For financial reporting purposes, the aggregate rentals over the lease term, including lease renewal options that are reasonably assured, are expensed on a straight-line basis.

The following table presents the amount of net rent recognized as expense:
 Fiscal Year Ended September 30,
 2019 2018 2017
      
 (in thousands)
Gross rent expense from continuing operations$65,295
 $61,821
 $56,794
Sublease rent revenue from continuing operations(35) (109) (56)
Net rent expense from continuing operations$65,260
 $61,712
 $56,738
 Fiscal Year Ended September 30,
 2017 2016 2015
      
 (in thousands)
Gross rent expense from continuing operations$56,794
 $56,707
 $58,890
Sublease rent revenue from continuing operations(56) (156) (479)
Net rent expense from continuing operations$56,738
 $56,551
 $58,411

In December 2014, we entered into a non-cancelable 13-year operating lease for our corporate offices, with rent payments beginning February 2016 and ending March 2029. Annual rent, escalatesnet of square footage subsequently terminated as a result of negotiations with the landlord, escalated from $3.0$2.5 million at lease inception to $4.6$3.9 million in the terminal year of the lease.
The lease includes two five-year extension options at the end of the initial lease term. The estimated minimum future rental payments under the lease are approximately $48.2$38.1 million. During fiscal 2017 and 2016, we initiated subleases for a portion of our corporate operating office lease for estimated minimum future sublease payments of approximately $12.2 million. In addition to the above subleases, subsequent to September 30, 2017during fiscal 2018 we entered into an amendment to the operating lease surrendering another

15% of the initial leased premises. As a result, and including the amendment subsequent to September 30, 2017, sublease payments are expected to fully offset approximately 88% of our original operating lease obligations through August 2023, with renewal options available until the end of the master operating lease in March 2029.
During the second quarter of fiscal 2015, we entered into non-cancelablecancelable subleases for our Miami office and a non-cancelable Mexico City regional officessublease for an estimated minimum future sublease paymentspayment of approximately $6.7$4.6 million. Sublease payments are expected to offset substantially all of our original operating lease obligations over the nine-year period beginning March 2015 and ending September 2024 (inin the case of the Miami lease)lease. The sublease tenant elected to terminate the lease early, effective October 31, 2018 and the three-year period beginning March 2015 and ending June 2018 (in the casepaid $0.7 million as result of the buyout clause. We entered into a new sublease effective June 2019 to September 2024. Sublease payments are expected to offset substantially all of our original operating lease obligations.
The Mexico City lease).lease and sublease expired in fiscal 2019.
NOTE 13: EMPLOYMENT AGREEMENTS AND RETIREMENT PLANS
Employment Agreements
We provide the following severance benefits to our executive officers:
Each of our executive officers will receive salary continuation for one year if his or her employment is terminated without cause.
Generally, restricted stock awards, including those granted to the executive officers, provide for accelerated vesting of some or all of the unvested shares in the event of the holder’s death or disability.
Retirement Plans
We sponsor a 401(k) retirement savings plan under which eligible employeesteam members may contribute a portion of pre-tax earnings. In our sole discretion, we mayThe plan provides for a discretionary match employee contributionsof participants’ elective deferrals in the form of either cash or our Class A Common Stock. The Company discretionary match of the participants’ elective deferrals has been made in the form of cash since 2016, and the ability to invest additional funds into Company stock is prohibited. A participant vests in the Company matching contributions pro rata over their first three years of service. All of a participant’s matching contributions will vest to 100% in the event of the participant’stheir death, or disability or the termination ofshould the plan terminate due to a change in control.
The following table presents matching contribution information for our 401(k) plan, which were made in cash:
 Fiscal Year Ended September 30,
 2017 2016 2015
      
 (in thousands)
Matching contributions to EZCORP Inc. 401(k) Plan and Trust$658
 $468
 $547
 Fiscal Year Ended September 30,
 2019 2018 2017
      
 (in thousands)
Matching contributions to EZCORP Inc. 401(k) Plan and Trust$964
 $810
 $658
We also provide a non-qualified Supplemental Executive Retirement Plan for selected executives. Funds in the Supplemental Executive Retirement Plan vest over three years from the grant date, with one-third vesting each year. All of a participant’s Supplemental Executive Retirement Plan funds from all grants vest 100% in the event of the participant’s death or disability or the termination of the plan due to a change in control. In addition, the Supplemental Executive Retirement Plan funds are 100% vested when a participant attains his or her normal retirement age (generally 60 years old and five years of active service) while actively employed by us. Expense of contributions to the Supplemental Executive Retirement Plan is recognized based on the vesting schedule.

The following table provides contribution and amortized expense amounts related to the Supplemental Executive Retirement Plan:
 Fiscal Year Ended September 30,
 2019 2018 2017
      
 (in thousands)
Contributions to the Supplemental Executive Retirement Plan$509
 $483
 $536
Amortized expense due to Supplemental Executive Retirement Plan474
 476
 544
 Fiscal Year Ended September 30,
 2017 2016 2015
      
 (in thousands)
Contributions to the Supplemental Executive Retirement Plan$536
 $636
 $356
Amortized expense due to Supplemental Executive Retirement Plan544
 153
 405

NOTE 14: CONTINGENCIES
WeCurrently and from time to time, we are involved in various claims, suits, investigations and legal proceedings, including thosethe lawsuit described below. WeWhile we are unable to determine the ultimate outcome of any current litigation or regulatory actions. An unfavorable outcome couldactions

(except as noted below), we believe their resolution will not have a material adverse effect on our financial condition, results of operations or liquidity. Except as noted below, we have not recorded a liability for any of these matters as of September 30, 2017 because we do not believe at this time that any loss is probable or that the amount of any probable loss can be reasonably estimated. The following is a description of significant proceedings.
Shareholder derivative litigation — On July 28, 2014, Lawrence Treppel, a purported holder of Class A Common Stock, filed a derivative action in the Court of Chancery of the State of Delaware styled Treppel v. Cohen, et al. (C.A. No. 9962-VCP). The complaint, as originally filed and as amended on September 23, 2014, names as defendants Phillip E. Cohen, the beneficial owner of all of our outstanding Class B Voting Common Stock; several current and former members of our Board of Directors (Joseph J. Beal, Sterling B. Brinkley, John Farrell, Pablo Lagos Espinosa, William C. Love, Thomas C. Roberts and Paul E. Rothamel); three entities controlled by Mr. Cohen (MS Pawn Limited Partnership, the record holder of our Class B Voting Common Stock; MS Pawn Corporation, the general partner of MS Pawn Limited Partnership; and Madison Park LLC); and EZCORP, Inc., as nominal defendant. The amended complaint asserts the following claims:
Claims against the current and former Board members for breach of fiduciary duties and waste of corporate assets in connection with the Board’s decision to enter into advisory services agreements with Madison Park from October 2004 to June 2014 (Counts I and II, respectively);
Claims against Mr. Cohen and MS Pawn Limited Partnership for aiding and abetting the breaches of fiduciary duties relating to the advisory services agreements with Madison Park (Count III); and
Claims against Mr. Cohen and Madison Park for unjust enrichment for payments under the advisory services agreements (Count IV).
The plaintiff seeks (a) recovery for the Company in the amount of the damages the Company has sustained as a result of the alleged breach of fiduciary duties, waste of corporate assets and aiding and abetting, (b) disgorgement by Mr. Cohen and Madison Park of the benefits they received as a result of the related party transactions and (c) reimbursement of costs and expenses, including reasonable attorney’s fees.
On November 13, 2014, pursuant to the parties’ stipulation, the Court dismissed the action as to Mr. Brinkley, Mr. Rothamel and Mr. Lagos.
The remaining defendants filed motions to dismiss, and a hearing on those motions was held before the Court on September 8, 2015. Prior to that hearing, the plaintiff proposed a dismissal without prejudice for the claims against Mr. Beal, Mr. Love and Mr. Farrell. Those defendants continued to seek a dismissal with prejudice that would bind all potential plaintiffs. On January 15, 2016, the Court issued an opinion dismissing the action as to Mr. Beal, Mr. Love and Mr. Farrell with prejudice only as to the plaintiff.
On January 25, 2016, the Court issued a separate opinion granting in part and denying in part the motions to dismiss filed by the remaining defendants. Specifically, the Court granted the motion to dismiss Count IV (unjust enrichment) for failure to state a claim. The Court also dismissed Count III (aiding and abetting) as to Mr. Cohen, but interpreted Count I (breach of fiduciary duty) to state a claim against Mr. Cohen and MS Pawn, as well as Mr. Roberts. The Court otherwise denied the motions to dismiss, including the motion to dismiss Count III (aiding and abetting) against MS Pawn.
On February 4, 2016, the remaining defendants filed an Application for Certification of Interlocutory Appeal, which the plaintiff opposed on February 15, 2016, and the Court set a hearing on the application. On February 22, 2016, the Court denied the Application for Certification of Interlocutory Appeal and provided the plaintiff the opportunity to amend its complaint to add a fiduciary-duty claim as to Mr. Cohen and Madison Park, staying proceedings pending a ruling from the Delaware

Supreme Court. After the Application for Certification of Interlocutory Appeal was denied, Mr. Roberts, MS Pawn Corporation and MS Pawn Limited Partnership filed notices of appeal from the interlocutory opinion and order denying the motions to dismiss. On March 10, 2016, the Delaware Supreme Court denied those petitions for an interlocutory appeal. On March 4, 2016, the plaintiff filed a Second Amended Derivative Complaint against Mr. Roberts, Mr. Cohen, Madison Park, MS Pawn Corporation and MS Pawn Limited Partnership with EZCORP, Inc., as nominal defendant.
On August 23, 2017, the parties agreed to a mediated settlement of all remaining claims and entered into a Memorandum of Understanding regarding that settlement. Under the terms of the proposed settlement, a settlement payment of $6.5 million, less attorney fees awarded to the plaintiff’s counsel and administrative costs of settlement, will be paid to the Company. Of such amount, $5.5 million will be funded by the Company’s insurance carriers and $1.0 million will be funded by Madison Park LLC. The parties have completed confirmatory discovery and are in the process of preparing appropriate settlement papers to be filed with the Court. Those papers will request the Court to set a settlement hearing, at which the Court will consider the fairness and adequacy of the parties’ stipulation and agreement of settlement. The proposed settlement will not be final until approved by the Court.
Federal Securities Litigation (WDT) OnIn July 20, 2015 Wu Winfred Huang, a purported holder of Class A Common Stock, for himself and on behalf of other similarly situated holders of Class A Common Stock,August 2015, 2 substantially identical lawsuits were filed a lawsuit in the United States District Court for the Western District of Texas styled Huang v.Texas. Those lawsuits were subsequently consolidated into a single action under the caption In re EZCORP, Inc., et al. (Case Securities Litigation (Master File No. 1:15-cv-00608-SS). The complaint names as defendants EZCORP, Inc., Stuart I. Grimshaw (our chief executive officer) and Mark E. Kuchenrither (our former chief financial officer) and asserts violations of Sections 10(b) and 20(a) of the Securities Exchange Act of 1934 and Rule 10b-5 promulgated thereunder. The original complaint related to the Company’s announcement on July 17, 2015 that it will restate theits financial statements for fiscal 2014 and the first quarter of fiscal 2015, and alleged generally that the Company issued materially false or misleading statements concerning the Company, its finances, business operations and prospects and that the Company misrepresented the financial performance of the Grupo Finmart business.
On August 14, 2015, a substantially identical lawsuit, styled Rooney v. EZCORP, Inc., et al. (Case No. 1:15-cv-00700-SS) was also filed in the United States District Court for the Western District of Texas. On September 28, 2015, the plaintiffs in these two lawsuits filed an agreed stipulation to be appointed co-lead plaintiffs and agreed that their two actions should be consolidated. On November 3, 2015, the Court entered an order consolidating the two actions under the caption In re EZCORP, Inc. Securities Litigation (Master File No. 1:15-cv-00608-SS), and appointed the two plaintiffs as co-lead plaintiffs, with their respective counsel appointed as co-lead counsel.
On January 11, 2016, the plaintiffs filed an Amended Class Action Complaint (the "Amended Complaint"). In the Amended Complaint, the plaintiffs seek to represent a class of purchasers of our Class A Common Stock between November 6, 2012 and October 20, 2015. The Amended Complaint asserts, which asserted that the Company and Mr.Mark E. Kuchenrither, our former Chief Financial Officer, violated Section 10(b) of the Securities Exchange Act and Rule 10b-5, issued materially false or misleading statements throughout the proposed class period concerning the Company and its internal controls, specifically regarding the financial performance of Grupo Finmart. The plaintiffs also allege that Mr. Kuchenrither, as a controlling person of the Company, violated Section 20(a) of the Securities Exchange Act. The Amended Complaint does not assert any claims against Mr. Grimshaw. On February 25, 2016, defendants filed a motion to dismiss the lawsuit. The plaintiff filed an opposition to the motion to dismiss on April 11, 2016, and the defendants filed their reply on May 11, 2016. The Court held a hearing on the motion to dismiss on June 22, 2016.
OnIn October 18, 2016, the Court granted the defendants’ motion to dismiss and dismissed the Amended Complaint without prejudice. The Court gave the plaintiffs 20 days (untilIn November 7, 2016) to file a further amended complaint. On November 4, 2016, the plaintiffs filed a Second Amended Consolidated Class Action Complaint (“Second Amended Complaint”). The Second Amended Complaint raises, raising the same claims previously dismissed by the Court, on October 18, 2016, except plaintiffs now seek to represent abut reducing the class of purchasers of EZCORP’s Class A Common Stock between Novemberperiod (November 7, 2013 andto October 20, 2015 (insteadinstead of between November 6, 2012 andto October 20, 2015). On December 5, 2016, defendants filed a motion to dismiss the Second Amended Compliant. The plaintiffs filed their opposition to the motion to dismiss on January 6, 2017, and the defendants filed their reply brief on January 20, 2017.
OnIn May 8, 2017, the Court granted the defendants’ motion to dismiss with regard to claims related to accounting errors relating to Grupo Finmart’s bad debt reserve calculations for “nonperforming” loans, but denied the motion to dismiss with regard to claims relating to accounting errors related to certain sales of loan portfolios to third parties.
Following discovery on the surviving claims, the plaintiff filed a Motion for Leave to File a Third Amended Complaint, seeking to revive the "nonperforming" loan claims that the Court previously dismissed, and on July 26, 2018, the Court granted the plaintiff's motion for leave to amend, thus accepting the Third Amended Consolidated Class Action Complaint. The case is nowCourt issued an order certifying the class and approving the class representative and class counsel in February 2019, and we appealed that order to the discovery stage. We cannot predictU.S. Fifth Circuit Court of Appeals, which appeal was granted in March 2019.
On May 30, 2019, the outcomeparties agreed to a mediated settlement of all remaining claims and entered into a Memorandum of Understanding regarding that settlement. The proposed settlement provides for the payment of $4.9 million by the defendants. On July 18, 2019, the parties entered into a Stipulation and Agreement of Settlement reflecting the terms of the litigation, but we intendagreed settlement, which was preliminarily approved by the Court on August 5, 2019. The proposed settlement remains subject to defend vigorously against all allegationsseveral conditions, including final Court approval at a Settlement Hearing scheduled for December 6, 2019.
The settlement amount (which was covered by applicable directors' and claims.
SEC Investigation — On October 23, 2014, we received a notice from the Fort Worth Regional Officeofficers' liability insurance) was paid into escrow on September 12, 2019. The accrued settlement and offsetting restricted cash are included in "Accounts payable, accrued expenses and other current liabilities" and "Prepaid expenses and other current assets" in our consolidated balance sheets as of the SEC that it was conducting an investigation into certain matters involving EZCORP, Inc. The notice was accompanied by a subpoena, directing us to produce a variety of documents, including all minutes and materials related to Board of Directors and Board committee meetings since January 1, 2009 and all documents and communications relating to our historical advisory services relationshipSeptember 30, 2019.

with Madison Park (the business advisory firm owned by Mr. Cohen) and LPG Limited (a business advisory firm owned by Lachlan P. Given, our current Executive Chairman of the Board). The SEC has also issued subpoenas to current and former members of our Board of Directors requesting production of similar documents, as well as to certain third parties, and has conducted interviews with certain individuals. We continue to cooperate fully with the SEC in its investigation.

NOTE 15: SEGMENT INFORMATION
We are organized into operating segments based on geographic areas. These operating segments have been aggregated into 3 reportable business segments as follows: U.S. Pawn — all pawn activities in the United States; Latin America Pawn — all pawn activities in Mexico, Central America and South America; and Other International — primarily our equity interest in the net income of Cash Converters International and consumer finance activities in Canada. Segment information is prepared on the same basis that our chief operating decision maker reviews financial information for operational decision-making purposes. We currently report our segments as follows: U.S. Pawn — all pawn activities in the United States; Mexico Pawn — all pawn activities in Mexico and other parts of Latin America; and Other International — primarily our equity interest in the net income (loss) of Cash Converters International and consumer finance activities in Canada. There are no material inter-segment revenues, and the amounts below were determined in accordance with the same accounting principles used in our consolidated financial statements.
Fiscal Year Ended September 30, 2017Fiscal Year Ended September 30, 2019
U.S. Pawn Mexico Pawn 
Other
International
 Total Segments Corporate Items ConsolidatedU.S. Pawn Latin America Pawn 
Other
International
 Total Segments Corporate Items Consolidated
                      
(in thousands)(in thousands)
Revenues:                      
Merchandise sales$351,878
 $62,957
 $3
 $414,838
 $
 $414,838
$355,996
 $97,379
 $
 $453,375
 $
 $453,375
Jewelry scrapping sales48,203
 2,986
 
 51,189
 
 51,189
45,815
 14,630
 
 60,445
 
 60,445
Pawn service charges238,437
 34,643
 
 273,080
 
 273,080
248,369
 78,997
 
 327,366
 
 327,366
Other revenues219
 645
 7,983
 8,847
 
 8,847
233
 179
 5,631
 6,043
 
 6,043
Total revenues638,737
 101,231
 7,986
 747,954
 
 747,954
650,413
 191,185
 5,631
 847,229
 
 847,229
Merchandise cost of goods sold223,475
 43,050
 
 266,525
 
 266,525
225,136
 72,372
 
 297,508
 
 297,508
Jewelry scrapping cost of goods sold41,434
 2,497
 
 43,931
 
 43,931
39,318
 13,617
 
 52,935
 
 52,935
Other cost of revenues
 
 1,988
 1,988
 
 1,988

 
 2,338
 2,338
 
 2,338
Net revenues373,828
 55,684
 5,998
 435,510
 
 435,510
385,959
 105,196
 3,293
 494,448
 
 494,448
Operating expenses (income):                      
Operations259,977
 36,211
 8,448
 304,636
 
 304,636
269,003
 74,199
 7,376
 350,578
 
 350,578
Administrative
 
 
 
 53,254
 53,254

 
 
 
 63,665
 63,665
Depreciation and amortization10,171
 2,675
 191
 13,037
 10,624
 23,661
11,879
 6,267
 219
 18,365
 10,432
 28,797
Loss on sale or disposal of assets198
 134
 
 332
 27
 359
Loss on sale or disposal of assets and other3,402
 691
 282
 4,375
 24
 4,399
Interest expense
 9
 
 9
 27,794
 27,803

 1,609
 491
 2,100
 30,537
 32,637
Interest income
 (1,930) 
 (1,930) (10,173) (12,103)
 (1,601) 
 (1,601) (9,485) (11,086)
Equity in net income of unconsolidated affiliate
 
 (4,916) (4,916) 
 (4,916)
Other income(19) (69) (96) (184) (239) (423)
Segment contribution$103,501
 $18,654
 $2,371
 $124,526
 

 

Equity in net loss of unconsolidated affiliates
 
 135
 135
 
 135
Impairment of investment in unconsolidated affiliates
 
 19,725
 19,725
 
 19,725
Other expense (income)
 (93) 1,895
 1,802
 (378) 1,424
Segment contribution (loss)$101,675
 $24,124
 $(26,830) $98,969
 

 

Income from continuing operations before income taxes      $124,526
 $(81,287) $43,239
      $98,969
 $(94,795) $4,174

Fiscal Year Ended September 30, 2016Fiscal Year Ended September 30, 2018
U.S. Pawn Mexico Pawn Other
International
 Total Segments Corporate Items ConsolidatedU.S. Pawn Latin America Pawn Other
International
 Total Segments Corporate Items Consolidated
                      
(in thousands)(in thousands)
Revenues:                      
Merchandise sales$348,771
 $60,331
 $5
 $409,107
 $
 $409,107
$350,699
 $87,673
 $
 $438,372
 $
 $438,372
Jewelry scrapping sales47,810
 2,282
 21
 50,113
 
 50,113
47,745
 13,007
 
 60,752
 
 60,752
Pawn service charges229,893
 31,907
 
 261,800
 
 261,800
237,086
 67,491
 
 304,577
 
 304,577
Other revenues331
 385
 8,769
 9,485
 
 9,485
250
 85
 8,120
 8,455
 
 8,455
Total revenues626,805
 94,905
 8,795
 730,505
 
 730,505
635,780
 168,256
 8,120
 812,156
 
 812,156
Merchandise cost of goods sold217,268
 41,002
 1
 258,271
 
 258,271
216,408
 60,210
 
 276,618
 
 276,618
Jewelry scrapping cost of goods sold40,138
 1,885
 16
 42,039
 
 42,039
40,417
 11,873
 
 52,290
 
 52,290
Other cost of revenues
 
 1,965
 1,965
 
 1,965

 
 1,697
 1,697
 
 1,697
Net revenues369,399
 52,018
 6,813
 428,230
 
 428,230
378,955
 96,173
 6,423
 481,551
 
 481,551
Operating expenses (income):                      
Operations255,321
 38,481
 7,585
 301,387
 
 301,387
263,094
 61,553
 10,194
 334,841
 
 334,841
Administrative
 
 
 
 68,101
 68,101

 
 
 
 53,639
 53,639
Depreciation and amortization12,242
 2,965
 218
 15,425
 11,117
 26,542
12,869
 4,068
 184
 17,121
 8,363
 25,484
Loss on sale or disposal of assets664
 169
 4
 837
 269
 1,106
203
 27
 
 230
 233
 463
Restructuring993
 543
 202
 1,738
 183
 1,921
Interest expense125
 109
 
 234
 16,243
 16,477
71
 25
 
 96
 27,738
 27,834
Interest income(2) (30) 
 (32) (49) (81)
 (2,619) 
 (2,619) (14,422) (17,041)
Equity in net loss of unconsolidated affiliate
 
 255
 255
 
 255
Equity in net income of unconsolidated affiliates
 
 (5,529) (5,529) 
 (5,529)
Impairment of investment
 
 10,957
 10,957
 
 10,957

 
 11,712
 11,712
 
 11,712
Other expense (income)
 1,273
 2
 1,275
 (73) 1,202
Other income(3) (42) (132) (177) (5,214) (5,391)
Segment contribution (loss)$100,056
 $8,508
 $(12,410) $96,154
 

 

$102,721
 $33,161
 $(10,006) $125,876
 

 

Income from continuing operations before income taxes      $96,154
 $(95,791) $363
      $125,876
 $(70,337) $55,539

 Fiscal Year Ended September 30, 2017
 U.S. Pawn Latin America Pawn Other
International
 Total Segments Corporate Items Consolidated
            
 (in thousands)
Revenues:           
Merchandise sales$351,878
 $62,957
 $3
 $414,838
 $
 $414,838
Jewelry scrapping sales48,203
 2,986
 
 51,189
 
 51,189
Pawn service charges238,645
 34,432
 
 273,077
 
 273,077
Other revenues219
 645
 7,983
 8,847
 
 8,847
Total revenues638,945
 101,020
 7,986
 747,951
 
 747,951
Merchandise cost of goods sold223,475
 43,050
 
 266,525
 
 266,525
Jewelry scrapping cost of goods sold41,434
 2,497
 
 43,931
 
 43,931
Other cost of revenues
 
 1,988
 1,988
 
 1,988
Net revenues374,036
 55,473
 5,998
 435,507
 
 435,507
Operating expenses (income):           
Operations260,089
 36,419
 8,448
 304,956
 
 304,956
Administrative
 
 
 
 53,492
 53,492
Depreciation and amortization10,171
 2,675
 191
 13,037
 10,624
 23,661
Loss on sale or disposal of assets198
 134
 
 332
 27
 359
Interest expense
 9
 
 9
 27,794
 27,803
Interest income
 (1,930) 
 (1,930) (10,173) (12,103)
Equity in net income of unconsolidated affiliates
 
 (4,916) (4,916) 
 (4,916)
Other income(19) (69) (96) (184) (239) (423)
Segment contribution$103,597
 $18,235
 $2,371
 $124,203
    
Income from continuing operations before income taxes      $124,203
 $(81,525) $42,678

 Fiscal Year Ended September 30, 2015
 U.S. Pawn Mexico Pawn Other
International
 Total Segments Corporate Items Consolidated
            
 (in thousands)
Revenues:           
Merchandise sales$334,635
 $65,408
 $2,075
 $402,118
 $
 $402,118
Jewelry scrapping sales54,343
 3,267
 363
 57,973
 
 57,973
Pawn service charges216,211
 30,993
 
 247,204
 
 247,204
Other revenues945
 1,021
 10,739
 12,705
 
 12,705
Total revenues606,134
 100,689
 13,177
 720,000
 
 720,000
Merchandise cost of goods sold218,953
 47,371
 1,465
 267,789
 
 267,789
Jewelry scrapping cost of goods sold42,845
 2,954
 267
 46,066
 
 46,066
Other cost of revenues
 
 3,125
 3,125
 
 3,125
Net revenues344,336
 50,364
 8,320
 403,020
 
 403,020
Operating expenses (income):           
Operations244,232
 43,927
 6,780
 294,939
 
 294,939
Administrative
 
 
 
 72,986
 72,986
Depreciation and amortization15,227
 4,440
 616
 20,283
 10,676
 30,959
Loss (gain) on sale or disposal of assets995
 258
 (1) 1,252
 1,407
 2,659
Restructuring4,016
 799
 2,563
 7,378
 9,702
 17,080
Interest expense60
 15
 
 75
 16,310
 16,385
Interest income(42) (78) 
 (120) (158) (278)
Equity in net loss of unconsolidated affiliate
 
 5,473
 5,473
 
 5,473
Impairment of investment
 
 26,837
 26,837
 
 26,837
Other expense
 1,988
 7
 1,995
 192
 2,187
Segment contribution (loss)$79,848
 $(985) $(33,955) $44,908
    
Loss from continuing operations before income taxes      $44,908
 $(111,115) $(66,207)
The following table presents separately identified segment assets:
 U.S. Pawn Latin America Pawn Other
International
 Corporate Total
          
 (in thousands)
Assets as of September 30, 2019         
Pawn loans$157,408
 $41,650
 $
 $
 $199,058
Pawn service charges receivable, net27,623
 4,179
 
 
 31,802
Inventory, net142,266
 37,089
 
 
 179,355
Total assets635,152
 202,565
 35,041
 210,944
 1,083,702
          
Assets as of September 30, 2018         
Pawn loans$154,986
 $43,477
 $
 $
 $198,463
Pawn service charges receivable, net26,380
 4,579
 
 
 30,959
Inventory, net135,154
 31,843
 
 
 166,997
Total assets624,174
 185,631
 56,776
 375,199
 1,241,780
 U.S. Pawn Mexico Pawn Other
International
 Corporate Total
          
 (in thousands)
Assets as of September 30, 2017         
Pawn loans$148,124
 $21,118
 $
 $
 $169,242
Pawn service charges receivable, net28,258
 3,290
 
 
 31,548
Inventory, net132,549
 21,859
 3
 
 154,411
Total assets611,489
 82,813
 50,462
 279,599
 1,024,363
          
Assets as of September 30, 2016         
Pawn loans$149,791
 $17,538
 $
 $
 $167,329
Pawn service charges receivable, net28,368
 2,694
 
 
 31,062
Inventory, net121,183
 19,038
 3
 
 140,224
Total assets596,842
 66,082
 41,775
 278,545
 983,244

The net assets of our MexicoLatin America Pawn segment, exclusive of intercompany amounts and inclusive of certain other assets not separately identified above, were $84.5$205.3 million as of September 30, 2017.2019.

The following tables provide geographic information required by ASC 280-10-50-41:
Fiscal Year Ended September 30,Fiscal Year Ended September 30,
2017 2016 20152019 2018 2017
          
(in thousands)(in thousands)
Revenues:          
United States$638,737
 $626,805
 $606,134
$650,413
 $635,780
 $638,945
Mexico101,231
 94,905
 100,689
138,897
 122,702
 101,020
Canada7,986
 8,795
 13,177
Other Latin America52,288
 45,554
 
Canada and other5,631
 8,120
 7,986
Total revenues$747,954
 $730,505
 $720,000
$847,229
 $812,156
 $747,951
September 30,September 30,
2017 20162019 2018
      
(in thousands)(in thousands)
Long-lived assets:   
Long-lived tangible assets:   
United States$326,736
 $326,347
$43,274
 $52,310
Mexico17,033
 15,893
18,566
 18,497
Canada and Other1,370
 872
Other Latin America5,432
 2,489
Canada and other85
 353
Total long-lived assets$345,139
 $343,112
$67,357
 $73,649


NOTE 16: SUPPLEMENTAL CONSOLIDATED FINANCIAL INFORMATION AND DISCONTINUED OPERATIONS
Supplemental Consolidated Financial Information
The following table provides information on net amounts included in our consolidated balance sheets:
 September 30,
 2019 2018
    
 (in thousands)
Cash and cash equivalents$157,567
 $285,311
Restricted cash4,875
 267
Cash and cash equivalents and restricted cash$162,442
 $285,578
    
Gross pawn service charges receivable$41,838
 $40,719
Allowance for uncollectible pawn service charges receivable(10,036) (9,760)
Pawn service charges receivable, net$31,802
 $30,959
    
Gross inventory$189,092
 $176,198
Inventory reserves(9,737) (9,201)
Inventory, net$179,355
 $166,997
    
Prepaid expenses and other$4,784
 $9,402
Accounts receivable and other10,889
 18,901
Income taxes prepaid and receivable10,248
 2,334
Restricted cash4,875
 267
2019 Convertible Notes Hedges
 2,552
Prepaid expenses and other current assets$30,796
 $33,456
    
Property and equipment, gross$265,922
 $253,022
Accumulated depreciation(198,565) (179,373)
Property and equipment, net$67,357
 $73,649
    
Accounts payable$25,946
 $10,500
Accrued payroll6,149
 6,294
Bonus accrual9,901
 12,738
Other payroll related expenses5,040
 2,963
Accrued interest2,793
 3,835
Accrued rent and property taxes11,702
 12,106
Accrued sales and VAT taxes10,680
 1,319
Deferred revenues2,929
 2,747
Other accrued expenses2,510
 2,659
Income taxes payable307
 2,797
Account payable, accrued expenses and other current liabilities$77,957
 $57,958
    
Unrecognized tax benefits, non-current$1,362
 $1,148
Other long-term liabilities5,940
 5,742
Other long-term liabilities$7,302
 $6,890

 September 30,
 2017 2016
    
 (in thousands)
Gross pawn service charges receivable$42,117
 $41,458
Allowance for uncollectible pawn service charges receivable(10,569) (10,396)
Pawn service charges receivable, net$31,548
 $31,062
    
Gross inventory$161,212
 $146,367
Inventory reserves(6,801) (6,143)
Inventory, net$154,411
 $140,224
    
Restricted cash$
 $3,000
Consumer loans, net2,615
 2,111
Consumer loan fees and interest receivable, net134
 130
Guarantee asset
 1,209
Accounts receivable11,165
 15,774
Income taxes receivable2,804
 2,533
Prepaid expenses and other12,047
 11,088
Prepaid expenses and other current assets$28,765
 $35,845
    
Other assets$3,124
 $2,658
Restricted cash
 4,089
2019 Convertible Notes Hedges6,591
 37,692
Other assets$9,715
 $44,439
    
Trade accounts payable$13,064
 $21,953
Accrued payroll4,860
 4,638
Bonus accrual9,010
 17,946
Other payroll related expenses3,922
 3,485
Accrued interest2,212
 1,856
Accrued rent and property taxes11,357
 11,201
Deferred revenues2,483
 2,852
Other accrued expenses*8,310
 14,939
Income taxes payable1,465
 2,406
Unrecognized tax benefits4,860
 
Guarantee liability
 1,258
Restructuring reserve
 1,751
Account payable, accrued expenses and other current liabilities$61,543
 $84,285
    
Unrecognized tax benefits, non-current$1,758
 $6,416
Other long-term liabilities5,297
 4,034
Other long-term liabilities$7,055
 $10,450
*Includes provision for closed stores and accrued lease termination costs, exclusive of stores closed associated with restructuring actions, of $5.2 million as of September 30, 2016.

Discontinued Operations
Fiscal 2016Jewelry Scrap Receivable
In September 2016 we completedNovember 2018, our principal refiner that processed our scrap jewelry announced Chapter 11 bankruptcy restructuring proceedings in the sale of all of our interests in Grupo Finmart to AlphaCredit. The information presented below includes the assets, liabilities, revenues and expenses of variable interest entities which were deconsolidated as a result of the sale of Grupo Finmart. As a result of the decision to sell the Grupo Finmart business, we classified Grupo Finmart as held for sale as of June 30, 2016 and recast all segment operations of Grupo Finmart as discontinued operations.U.S. As of the completionSeptember 30, 2019 we had $3.6 million of the disposition, Grupo Finmarttotal receivables outstanding which have been fully reserved for and which is no longer a subsidiaryincluded in "Loss on sale or disposal of EZCORPassets and neither Grupo Finmart nor AlphaCredit is considered to be a related party to EZCORP. See Note 5 for additional information regardingother" and "Reserve on jewelry scrap receivable" in our continuing involvement with Grupo Finmart.
The following table presents the reconciliation of the major line items constituting "Loss from discontinued operations, net of tax" of Grupo Finmart and other operations discontinued prior to the adoption of ASU 2014-08 that are presented in the consolidated statements of operations excluding immaterialand cash flows, respectively. We continue to monitor the bankruptcy process and may record recoveries of such reserved amounts in fiscal 2017:
 Fiscal Year Ended September 30,
 2016 2015
    
 (in thousands)
Revenues$45,256
 $68,369
Consumer loan bad debt(30,081) (26,446)
Operations expense(111,984) (32,664)
Interest expense, net(16,464) (24,487)
Depreciation, amortization and other expenses(12,732) (7,008)
Gain on disposition34,237
 
Loss from discontinued operations before income taxes of Grupo Finmart(91,768) (22,236)
Income tax benefit12,896
 7,508
Loss from discontinued operations, net of tax of operations discontinued prior to the adoption of ASU 2014-08(560) (27,317)
Loss from discontinued operations, net of tax$(79,432) $(42,045)
    
Loss from discontinued operations, net of tax of Grupo Finmart$(78,872) $(14,728)
Loss from discontinued operations, net of tax of Grupo Finmart attributable to noncontrolling interest6,661
 4,150
Loss from discontinued operations, net of tax of Grupo Finmart attributable to EZCORP, Inc.$(72,211) $(10,578)
There were immaterial cash flows from Grupo Finmart operating and investing activities for fiscal 2017. Cash flows from Grupo Finmart operating activities for fiscal 2016 and 2015 were $2.2 million and $11.1 million, respectively. Cash flows from Grupo Finmart investing activities for fiscal 2016 and 2015 were $42.7 million and $(41.1) million, respectively.
Fiscal 2015
During the fourth quarter of fiscal 2015, in the context of a transformational change in strategy following an intensive six-month review of all Company activities,future period as we implemented a plan that included:
Exiting our USFS business and ceasing the employment of the employees related to that business; and
Streamlining our structure and operating model to improve overall efficiency and reduce costs, which includes additional store closures, consolidations and relocations; additional headcount reductions in the remaining business and in the corporate support center; termination of various real property leases; and write-down and write-offs of various assets no longer to be used in the business.gather more information.

The following table summarizes the pre-tax charges pertaining to the above discontinued operations in fiscal 2015, in thousands:
Goodwill impairment$10,550
Long-lived assets impairment1,685
Other (a)21,045
Asset disposals7,443
Lease termination costs1,720
 $42,443
(a)Includes a $10.5 million one-time charge associated with the settlement of outstanding issues with the U.S. Consumer Financial Protection Bureau and a $4.0 million charge related to the resolution of regulatory compliance issues in our Cash Genie U.K online lending business, which was a part of fiscal 2014 discontinued operations, in addition to employee severance and accelerated amortization of prepaid expenses and other assets.
Total revenue included in “Loss from discontinued operations, net of tax” was $2.1 million and $124.7 million during fiscal 2016 and 2015, respectively, exclusive of Grupo Finmart revenue.
Valuation and Qualifying Accounts
The following table provides information on our valuation and qualifying accounts not disclosed elsewhere:
   Additions    
 DescriptionBalance at Beginning of Period Charged to Expense Charged to Revenue Deductions Balance at End of Period
          
 (in thousands)
Allowance for valuation of inventory:         
Year Ended September 30, 2019$9,201
 $536
 $
 $
 $9,737
Year Ended September 30, 20186,801
 2,400
 
 
 9,201
Year Ended September 30, 20176,143
 658
 
 
 6,801
Allowance for uncollectible pawn service charges receivable:         
Year Ended September 30, 2019$9,760
 $
 $276
 $
 $10,036
Year Ended September 30, 20189,129
 
 631
 
 9,760
Year Ended September 30, 20178,965
 
 164
 
 9,129
Allowance for uncollectible consumer loan fees and interest receivable:         
Year Ended September 30, 2019$331
 $
 $209
 $
 $540
Year Ended September 30, 2018283
 
 48
 
 331
Year Ended September 30, 2017241
 
 42
 
 283
Allowance for valuation of deferred tax assets:         
Year Ended September 30, 2019$20,254
 $
 $
 $2,160
 $18,094
Year Ended September 30, 201817,860
 2,394
 
 
 20,254
Year Ended September 30, 201721,078
 
 
 3,218
 17,860

   Additions    
 DescriptionBalance at Beginning of Period Charged to Expense Charged to Revenue Deductions Balance at End of Period
          
 (in thousands)
Allowance for valuation of inventory:         
Year Ended September 30, 2017$6,143
 $658
 $
 $
 $6,801
Year Ended September 30, 20167,090
 
 
 947
 6,143
Year Ended September 30, 201516,043
 
 
 8,953
 7,090
Allowance for uncollectible pawn service charges receivable:         
Year Ended September 30, 2017$10,396
 $
 $173
 $
 $10,569
Year Ended September 30, 20169,025
 
 1,371
 
 10,396
Year Ended September 30, 201510,307
 
 
 1,282
 9,025
Allowance for uncollectible consumer loan fees and interest receivable:         
Year Ended September 30, 2017$241
 $
 $42
 $
 $283
Year Ended September 30, 201612,045
 
 
 11,804
*241
Year Ended September 30, 201513,685
 
 
 1,640
 12,045
Allowance for valuation of deferred tax assets:         
Year Ended September 30, 2017$21,078
 $
 $
 $3,218
 $17,860
Year Ended September 30, 201619,567
 1,511
 
 
 21,078
Year Ended September 30, 201514,721
 4,846
 
 
 19,567
*Includes $9.2 million in allowance that was deconsolidated as a result of the disposition of Grupo Finmart as discussed above.

NOTE 17: QUARTERLY INFORMATION (UNAUDITED)
 First Quarter Second Quarter Third Quarter Fourth Quarter
        
 (in thousands, except per share amounts)
Year Ended September 30, 2017       
Total revenues$192,624
 $189,628
 $183,633
 $182,069
Net revenues111,965
 109,897
 105,555
 108,093
Income from continuing operations, net of tax8,266
 8,231
 5,467
 10,069
Income (loss) from discontinued operations, net of tax(1,228) (375) (265) 43
Net income7,038
 7,856
 5,202
 10,112
Net loss attributable to noncontrolling interest(127) (167) (58) (1,298)
Net income attributable to EZCORP, Inc.$7,165

$8,023

$5,260

$11,410
        
Basic earnings per share attributable to EZCORP, Inc.:       
Continuing operations$0.15
 $0.15
 $0.10
 $0.21
Discontinued operations(0.02) (0.01) 
 
Basic earnings per share$0.13
 $0.14
 $0.10
 $0.21
        
Diluted earnings per share attributable to EZCORP, Inc.:       
Continuing operations$0.15
 $0.15
 $0.10
 $0.21
Discontinued operations(0.02) (0.01) 
 
Diluted earnings per share$0.13
 $0.14
 $0.10
 $0.21
 First Quarter Second Quarter Third Quarter Fourth Quarter
        
 (in thousands, except per share amounts)
Year Ended September 30, 2016       
Total revenues$187,557
 $188,213
 $170,150
 $184,585
Net revenues112,610
 108,365
 100,394
 106,861
(Loss) income from continuing operations, net of tax3,419
 2,307
 2,778
 (17,502)
Income (loss) from discontinued operations, net of tax(11,685) (78,250) (9,133) 19,636
Net income (loss)(8,266) (75,943) (6,355) 2,134
Net loss attributable to noncontrolling interest(792) (5,131) (666) (1,097)
Net income (loss) attributable to EZCORP, Inc.$(7,474) $(70,812) $(5,689) $3,231
        
Basic earnings (loss) per share attributable to EZCORP, Inc.:       
Continuing operations$0.06
 $0.05
 $0.05
 $(0.31)
Discontinued operations(0.19) (1.34) (0.16) 0.37
Basic earnings (loss) per share$(0.13)
$(1.29) $(0.11)
$0.06
        
Diluted earnings (loss) per share attributable to EZCORP, Inc.:       
Continuing operations$0.06
 $0.05
 $0.05
 $(0.31)
Discontinued operations(0.19) (1.34) (0.16) 0.37
Diluted earnings (loss) per share$(0.13)
$(1.29) $(0.11) $0.06
Financial information in the table above has been adjusted to reflect reclassification of all discontinued operationsWe revised certain historical amounts below as discussedfurther described in Note 16.1.
 First Quarter Second Quarter Third Quarter Fourth Quarter
        
 (in thousands, except per share amounts)
Year Ended September 30, 2019       
Total revenues$215,695
 $214,730
 $202,465
 $214,339
Net revenues130,049
 127,690
 115,853
 120,856
(Loss) income from continuing operations, net of tax(3,660) 2,659
 3,361
 (592)
Loss from discontinued operations, net of tax(183) (18) (203) (53)
Net (loss) income(3,843) 2,641
 3,158
 (645)
Net loss attributable to noncontrolling interest(477) (753) 
 
Net (loss) income attributable to EZCORP, Inc.$(3,366)
$3,394

$3,158

$(645)
        
Basic earnings per share attributable to EZCORP, Inc.:       
Continuing operations$(0.06) $0.06
 $0.06
 $(0.01)
Discontinued operations
 
 
 
Basic earnings per share$(0.06) $0.06
 $0.06
 $(0.01)
        
Diluted earnings per share attributable to EZCORP, Inc.:       
Continuing operations$(0.06) $0.06
 $0.06
 $(0.01)
Discontinued operations
 
 
 
Diluted earnings per share$(0.06) $0.06
 $0.06
 $(0.01)
 First Quarter Second Quarter Third Quarter Fourth Quarter
        
 (in thousands, except per share amounts)
Year Ended September 30, 2018       
Total revenues$204,170
 $202,398
 $199,612
 $205,976
Net revenues122,089
 120,257
 114,742
 124,463
(Loss) income from continuing operations, net of tax12,246
 11,707
 14,004
 (807)
(Loss) income from discontinued operations, net of tax(222) (500) 91
 (225)
Net (loss) income12,024
 11,207
 14,095
 (1,032)
Net income (loss) attributable to noncontrolling interest(615) (374) (359) 360
Net (loss) income attributable to EZCORP, Inc.$12,639
 $11,581
 $14,454
 $(1,392)
        
Basic earnings per share attributable to EZCORP, Inc.:       
Continuing operations$0.24
 $0.22
 $0.26
 $(0.02)
Discontinued operations
 (0.01) 
 
Basic earnings per share$0.24

$0.21
 $0.26

$(0.02)
        
Diluted earnings per share attributable to EZCORP, Inc.:       
Continuing operations$0.23
 $0.21
 $0.25
 $(0.02)
Discontinued operations
 (0.01) 
 
Diluted earnings per share$0.23

$0.20
 $0.25
 $(0.02)



Fiscal 20172019 Quarterly Impacts
DuringIn the fourth quarter of fiscal 2017,2019, RDC received a qualified third-party investment causing recognition of a loss of $1.9 million on expiration of our call option.
In the third quarter of fiscal 2019, we recorded a gain$6.1 million adjustment in our Latin America segment to correct the calculation of $3.0certain transaction tax liabilities in prior periods, comprised of a $4.6 million reduction in merchandise sales and a $1.5 million increase in interest expense.
In the first quarter of fiscal 2019 as a result of our principal scrap jewelry refiner announcing Chapter 11 bankruptcy restructuring proceedings in the U.S., we recorded a reserve of $4.4 million which is included under “Interest income”in "Loss on sale or disposal of assets and other" in our consolidated statements, of operations as a resultwhich $0.8 million was recovered in the second quarter of fiscal 2019 and included in "Loss on sale or disposal of assets and other."
In the amendmentfirst and second quarters of notes receivable from Grupo Finmart, as further discussedfiscal 2019, we recorded impairments of $13.3 million ($10.3 million, net of taxes) and $6.5 million ($5.0 million, net of taxes), respectively, of our investment in Note 5.Cash Converters International.
DuringFiscal 2018 Quarterly Impacts
In the fourth quarter of fiscal 2017,2018, we recorded an extinguishment loss$11.7 million impairment ($9.2 million net of $5.3tax) of our investment in Cash Converters International.
During the first and third quarters of fiscal 2018, we recorded a $1.6 million and $3.3 million benefit, respectively, associated with the expiration of a statute of limitations on uncertain tax positions included under “Interest“Income tax expense” in our consolidated statements of operationsoperations. Additionally, in the first and fourth quarters of fiscal 2018 we recorded $2.8 million and $1.9 million, respectively, for the revaluation of our deferred tax assets and liabilities upon enactment of the Tax Cuts and Jobs Act of 2017 included under "Income tax expense" in our consolidated statements of operations.
Interest expense during our third and fourth quarters of fiscal 2018 began trending higher as a result of the repurchase and retirement of $35 million aggregate principal amount of 2019 Convertible Notes and the full retirement of our Term Loan Facility using proceeds from the issuance of our 20242025 Convertible Senior Notes as further discussed in Note 8.
Fiscal 2016 Quarterly Impacts
DuringIn the secondthird quarter of fiscal 2016,2018, we recordedsettled a derivative action originally filed July 2014 with a total of $6.5 million paid into a settlement fund. After payment of an impairment in goodwill of $73.2approved $1.3 million pertainingfee award to discontinued operations as further discussed in Note 7.
We recorded a gain of $34.2 million, before consideration of total associated transaction costs of approximately $9.8 million, with approximately $1.8the plaintiff's attorneys, the remaining $5.2 million of the total costssettlement fund was paid to bethe Company because, as a derivative action, the lawsuit was brought on behalf of the Company. We recorded that amount under "Other (income) expense" in future periods due to ongoing employee service requirements, and a $2.1 million loss on assumptionour consolidated statements of existing Grupo Finmart debt, duringoperations for the fourththird quarter of fiscal 2016 on disposition of Grupo Finmart as further discussed in Note 16, included in discontinued operations.
During the fourth quarter of fiscal 2016, we recorded an impairment of our unconsolidated affiliate of $11.0 million ($7.2 million, net of taxes), as further discussed in Note 4. Further, our equity in net loss of unconsolidated affiliate during the fourth quarter of fiscal 2016 included pre-tax charges totaling $11.8 million including restructuring costs, compliance provision and other.2018.
NOTE 18: SUBSEQUENT EVENTS
OnCash Converters International Limited
Subsequent to September 30, 2019 (on October 6, 2017, we completed21, 2019), Cash Converters International agreed to settle the acquisitionsole remaining class action lawsuit previously filed on behalf of 100%borrowers residing in Queensland, Australia who took out personal loans from Cash Converters between July 30, 2009 and June 30, 2013. Cash Converters International agreed to pay AUD $42.5 million, subject to court approval. We estimate recording a charge of approximately $10.0 million for our share of the outstanding stocksettlement from Cash Converters International in fiscal 2020 related to this event, in addition to our regularly included share of Camira Administration Corp.their earnings. Cash Converters International has indicated that it expects to pay the settlement amount with cash on hand and subsidiaries (“GPMX”), a business that owns and operates 112 stores located in Guatemala, El Salvador, Honduras and Peru. The GPMX acquisition significantly expands our store base into Latin American countries outside of Mexico and provides us with a platform for further growth in the region. We paid $53.4 million in cash upon closing, with an additional $2.25 million to be paid contingent upon performance of GPMX’s business during the 24 months following the closing date. At the time of closing, GPMX owed $6.6 million in indebtedness to members of the seller’s affiliated group, and under the terms of the stock purchase agreement, GPMX repaid such indebtedness during October 2017. The initial accounting for the business combination was incomplete as of the date these financial statements were issued, due to efforts required to finalize the purchase price and related allocation to acquired assets and liabilities at fair values. We have incurred $1.2 million in acquisition-related costs through September 30, 2017, which were expensed as incurred and included under “Administrative” expense in our consolidated statements offlow from operations.
ITEM 9 — CHANGES IN AND DISAGREEMENTS WITH ACCOUNTANTS ON ACCOUNTING AND FINANCIAL DISCLOSURE
None.

ITEM 9A — CONTROLS AND PROCEDURES
Evaluation of Disclosure Controls and Procedures
Disclosure controls and procedures (as defined in Rules 13a-15(e) and 15d-15(e) under the Exchange Act) are designed to ensure that information required to be disclosed in the reports we file or submit under the Exchange Act is recorded, processed, summarized and reported within the time periods specified in SEC rules and forms and that such information is accumulated and communicated to our management, including our Chief Executive Officer and Chief Financial Officer, to allow timely decisions regarding required disclosures.
In connection with the preparation of this Annual Report on Form 10-K, our management, under the supervision and with the participation of our Chief Executive Officer and Chief Financial Officer, evaluated the effectiveness of the design and operation of our disclosure controls and procedures as of September 30, 2017.2019. Based on that evaluation, our Chief Executive Officer and Chief Financial Officer concluded that our disclosure controls and procedures were not effective as of September 30, 2017.2019 due to a material weakness in internal control over financial reporting as described below (which we view as an integral part of our disclosure controls and procedures). Based on the performance of additional procedures designed to ensure the reliability of our financial reporting, we believe that the consolidated financial statements included in this Annual Report on Form 10-K fairly present, in all material respects, our financial position, results of operations, stockholders’ equity and cash flows as of the dates, and for the periods presented in conformity with GAAP.
Management’s Report on Internal Control Over Financial Reporting
Management, under the supervision of the Chief Executive Officer and the Chief Financial Officer, is responsible for establishing and maintaining adequate internal control over financial reporting and for the assessment of the effectiveness of our internal control over financial reporting. Internal control over financial reporting (as defined in Rules 13a-15(f) and 15d(f) under the Exchange Act) is a process designed to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external reporting purposes in accordance with U.S. GAAP. Internal control over financial reporting includes those policies and procedures that (a) pertain to the maintenance of records that, in reasonable detail, accurately and fairly reflect the transactions and dispositions of assets, (b) provide reasonable assurance that transactions are recorded as necessary to permit preparation of financial statements in accordance with U.S. GAAP, (c) provide reasonable assurance that receipts and expenditures are being made only in accordance with appropriate authorization of management and the Board of Directors, and (d) provide reasonable assurance regarding prevention or timely detection of unauthorized acquisition, use or disposition of assets that could have a material effect on the financial statements.
In connection with the preparation of this Annual Report on Form 10-K, our management, under the supervision and with the participation of our Chief Executive Officer and Chief Financial Officer, conducted an assessment of the effectiveness of our internal control over financial reporting as of September 30, 20172019 based on the criteria established in Internal Control - Integrated Framework (2013) issued by the Committee of Sponsoring Organizations of the Treadway Commission (COSO). Based on that assessment, our Chief Executive Officer and Chief Financial Officer concluded that our internal control over financial reporting was not effective as of September 30, 2017.2019 due to a material weakness in our information technology general controls (“ITGCs”). A material weakness is a deficiency, or a combination of deficiencies, in internal control over financial reporting, such that there is a reasonable possibility that a material misstatement of our annual or interim financial statements will not be prevented or detected on a timely basis.
During the second quarter of fiscal 2019, we identified deficiencies in our ITGCs that are designed to prevent or detect unauthorized access or changes to certain information technology (“IT”) systems that support our financial reporting processes. Our related IT dependent manual and application controls that are impacted by the affected ITGCs were also deemed ineffective as they rely on reports generated by the IT systems subject to ITGCs, resulting in our inability to place reliance on internal controls over related financial statement accounts and assertions. At that time, we determined that the ITGC deficiencies represent a material weakness in our internal control over financial reporting and reported that material weakness in our Quarterly Report on Form 10-Q for the quarter ended March 31, 2019. Because we have not fully remediated that material weakness as of September 30, 2019, we have concluded that our internal control over financial reporting was not effective as of that date. There were no changes to previously released financial results other than immaterial changes discussed in Note 1 of Notes to Consolidated Financial Statements included in “Part II, Item 8 — Financial Statements and Supplementary Data.”
Our internal control over financial reporting as of September 30, 20172019 has been audited by our independent registered public accounting firm, as stated in their report appearing on the next page.below.


Report of Independent Registered Public Accounting Firm



Stockholders and Board of Directors and Stockholders of
EZCORP, Inc.
Rollingwood, Texas
Opinion on Internal Control over Financial Reporting
We have audited EZCORP, Inc.’s (the “Company”) and subsidiaries’ internal control over financial reporting as of September 30, 2017,2019, based on criteria established in Internal Control - Integrated Framework(2013) issued by the Committee of Sponsoring Organizations of the Treadway Commission (the “COSO criteria”). In our opinion, the Company did not maintain, in all material respects, effective internal control over financial reporting as of September 30, 2019, based on the COSO criteria). EZCORP, Inc.’scriteria.
We also have audited, in accordance with the standards of the Public Company Accounting Oversight Board (United States) (“PCAOB”), the consolidated balance sheets of the Company and subsidiaries as of September 30, 2019 and 2018, and the related consolidated statements of operations and comprehensive (loss) income, stockholders’ equity, and cash flows for each of the three years in the period ended September 30, 2019, and the related notes (collectively referred to as “the consolidated the financial statements”) and our report dated December 5, 2019, expressed an unqualified opinion thereon.
Basis for Opinion
The Company’s management is responsible for maintaining effective internal control over financial reporting and for its assessment of the effectiveness of internal control over financial reporting, included in the accompanying Item 9A, Management’s Report on Internal Control Over Financial Reporting. Our responsibility is to express an opinion on the Company’s internal control over financial reporting based on our audit. We are a public accounting firm registered with the PCAOB and are required to be independent with respect to the Company in accordance with U.S. federal securities laws and the applicable rules and regulations of the Securities and Exchange Commission and the PCAOB.
We conducted our audit of internal control over financial reporting in accordance with the standards of the Public Company Accounting Oversight Board (United States).PCAOB. Those standards require that we plan and perform the audit to obtain reasonable assurance about whether effective internal control over financial reporting was maintained in all material respects. Our audit included obtaining an understanding of internal control over financial reporting, assessing the risk that a material weakness exists, and testing and evaluating the design and operating effectiveness of internal control based on the assessed risk. Our audit also included performing such other procedures as we considered necessary in the circumstances. We believe that our audit provides a reasonable basis for our opinion.

A material weakness is a deficiency, or a combination of deficiencies, in internal control over financial reporting, such that there is a reasonable possibility that a material misstatement of the company’s annual or interim financial statements will not be prevented or detected on a timely basis. The following material weakness has been identified and included in management’s assessment:
There were ineffective information technology general controls (ITGCs) in the areas of logical access, user administration, program change and database monitoring over certain information technology (IT) systems that support the Company’s financial reporting processes. As a result, certain business process automated and manual controls that were dependent on the affected ITGCs were ineffective because they could have been adversely impacted.
This material weakness was considered in determining the nature, timing, and extent of audit tests applied in our audit of the 2019 financial statements, and this report does not affect our report dated December 5, 2019, on those financial statements.
Definition and Limitations of Internal Control over Financial Reporting
A company’s internal control over financial reporting is a process designed to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles. A company’s internal control over financial reporting includes those policies and procedures that (1) pertain to the maintenance of records that, in reasonable detail, accurately and fairly reflect the transactions and dispositions of the assets of the company; (2) provide reasonable assurance that transactions are recorded as necessary to permit preparation of financial statements in accordance with generally accepted accounting principles, and that receipts and expenditures of the company are being made only in accordance with authorizations of management and directors of the company; and (3) provide reasonable assurance regarding prevention or timely detection of unauthorized acquisition, use, or disposition of the company’s assets that could have a material effect on the financial statements.

Because of its inherent limitations, internal control over financial reporting may not prevent or detect misstatements. Also, projections of any evaluation of effectiveness to future periods are subject to the risk that controls may become inadequate because of changes in conditions, or that the degree of compliance with the policies or procedures may deteriorate.
In our opinion, EZCORP, Inc. maintained, in all material respects, effective internal control over financial reporting as of September 30, 2017, based on the COSO criteria.
We also have audited, in accordance with the standards of the Public Company Accounting Oversight Board (United States), the consolidated balance sheets of EZCORP, Inc. as of September 30, 2017 and 2016, and the related consolidated statements of operations and comprehensive income (loss), stockholders’ equity, and cash flows for each of the three years in the period ended September 30, 2017 and our report dated November 15, 2017 expressed an unqualified opinion thereon.


/s/ BDO USA, LLP
Dallas, Texas


November 15, 2017December 5, 2019

Changes in Internal Control Over Financial Reporting
There were noAs of March 31, 2019, we had hired a Chief Information Security Officer and subsequently further built-out and developed an IT compliance team whose primary responsibility is to assist us with the design, implementation and maintenance of appropriate controls to safeguard the confidentiality, integrity and availability of our IT operating and reporting systems. We continue to improve our control environment to adequately prevent or detect unauthorized access or changes to our operating systems and databases. As of September 30, 2019, we have implemented a remediation plan focused on (i) completing our IT risk assessment capturing control impacts for changes to our IT environment; (ii) enhancing documentation underlying the ITGCs to promote knowledge transfer upon changes in IT personnel; (iii) IT control enhancements across our internal control over financiallogical access and change management processes, including performing manual database logging activities on key systems; and (iv) enhancing our IT Risk and Compliance Governance Committee with members of IT and Finance leadership, with enhanced reporting duringof remediation activities to the fourth quarter of fiscal 2017 that have materially affected, or are reasonably likelyAudit Committee.
As described in "Part II, Item 9A - Controls and Procedures," management believes it is taking the appropriate steps to materially affect, our internal control over financial reporting.remediate the underlying ITGC deficiencies, including allowing the controls to operate for a time period to produce sufficient testing sample sizes.
Inherent Limitations on Internal Controls
Notwithstanding the foregoing, management does not expect that our disclosure controls and procedures or our internal control over financial reporting will prevent or detect all errors and all fraud. A control system, no matter how well designed and operated, can provide only reasonable, not absolute, assurance that the objectives of the control system will be met. Limitations inherent in any control system include the following:
Judgments in decision-making can be faulty, and control and process breakdowns can occur because of simple errors or mistakes.
Controls can be circumvented by individuals, acting alone or in collusion with others, or by management override.
The design of any system of controls is based in part on certain assumptions about the likelihood of future events, and there can be no assurance that any design will succeed in achieving its stated goals under all potential future conditions.
Over time, controls may become inadequate because of changes in conditions or deterioration in the degree of compliance with associated policies or procedures.
The design of a control system must reflect the fact that resources are constrained, and the benefits of controls must be considered relative to their costs.
Because of the inherent limitations in all control systems, no evaluation of controls can provide absolute assurance that all control issues and instances of fraud, if any, have been detected.
ITEM 9B — OTHER INFORMATION
None.

PART III
ITEM 10 — DIRECTORS, EXECUTIVE OFFICERS AND CORPORATE GOVERNANCE
Board of Directors
Set forth below are the names of the persons who, as of November 1, 2017,2019, constituted our Board of Directors and their ages and committee assignments as of that date:
Name Age Committees
     
Matthew W. Appel 6163 Audit (Chair), Nominating (Chair), Lead Independent Director
Santiago Creel MirandaZena Srivatsa Arnold41
Shelaghmichael Brown70Compensation
Phillip E. Cohen (Executive Chairman)72
Stuart I. Grimshaw58
Jason A. Kulas48Audit, Nominating
Pablo Lagos Espinosa64Compensation (Chair)
Kent V. Stone61Nominating
Gary L. Tillett60Audit
Robert W. K. (Robb) Webb 63 Compensation
Peter CuminsRosa Zeegers 6659 
Lachlan P. Given (Executive Chairman)41Compensation
Stuart I. Grimshaw56
Pablo Lagos Espinosa62Audit, Compensation (Chair)
Thomas C. Roberts75Audit, Compensation
Joseph L. Rotunda70Nominating
Director Qualifications — The Board believes that individuals who serve on the Board should have demonstrated notable or significant achievements in business, education or public service; should possess the requisite intelligence, education and experience to make a significant contribution to the Board and bring a range of skills, diverse perspectives and backgrounds to its deliberations; and should have the highest ethical standards, a strong sense of professionalism and intense dedication to serving the interests of our stockholders. The following are qualifications, experience and skills for Board members which are important to our business and its future:
Leadership Experience — Our directors should demonstrate extraordinary leadership qualities. Strong leaders bring vision, strategic agility, diverse and global perspectives and broad business insight to the company. They demonstrate practical management experience, skills for managing change and deep knowledge of industries, geographies and risk management strategies relevant to our business. They have experience in identifying and developing the current and future leaders of the company.
Finance Experience — We believe that all directors should possess an understanding of finance and related reporting processes.
Strategically Relevant Experience — Our directors should have business experience that is relevant to our strategic goals and objectives, including geographical and product expansion. We value experience in our high priority growth areas, including new or expanding geographies or customer segments and existing and new technologies; understanding of our business environments; and experience with, exposure to or reputation among a broad subset of our customer base.
Government Experience — Our business is subject to a variety of legislative and regulatory risks. Accordingly, we value experience in the legislative, judicial or regulatory branches of government or government relations.
Leadership Experience — Our directors should demonstrate extraordinary leadership qualities. Strong leaders bring vision, strategic agility, diverse and global perspectives and broad business insight to the company. They demonstrate practical management experience, skills for managing change and deep knowledge of industries, geographies and risk management strategies relevant to our business. They have experience in identifying and developing the current and future leaders of the company.
Finance Experience — We believe that all directors should possess an understanding of finance and related reporting processes.
Strategically Relevant Experience — Our directors should have business experience that is relevant to our strategic goals and objectives, including geographical and product expansion. We value experience in our high priority growth areas, including new or expanding geographies or customer segments and existing and new technologies; understanding of our business environments; and experience with, exposure to or reputation among a broad subset of our customer base.
Government Experience — Our business is subject to a variety of legislative and regulatory risks. Accordingly, we value experience in the legislative, judicial or regulatory branches of government or government relations.
Biographical Information — Set forth below is current biographical information about our directors, including the qualifications, experience and skills that make them suitable for service as a director.
Matthew W. Appel — Mr. Appel joined EZCORP as a director in January 2015. He serves as Chair of the Audit Committee and is the Lead Independent Director (and, as such, served as Chair of the Nominating Committee). Mr. Appel spent 37 years in finance, administration and operations roles with a variety of companies, most recently Zale Corporation, an NYSE listed jewelry retailer, where he served as Chief Financial Officer from May 2009 to May 2011 and Chief Administrative Officer from May 2011 to July 2014 and co-led the successful turnaround of the company. Prior to joining Zale, Mr. Appel was Chief Financial Officer of EXL Service Holdings, Inc., a NASDAQ listed business process solutions company (February 2007 to May 2009); spent four years (February 2003 to February 2007) at Electronic Data Systems Corporation, serving as Vice President, Finance and Administration BPO and Vice President, BPO Management; and held a variety of finance and operations roles from 1984 to 2003 at Tenneco Inc., Affiliated

Matthew W. Appel — Mr. Appel joined EZCORP as a director in January 2015 and is Chair of the Audit Committee. Mr. Appel spent 37 years in finance, administration and operations roles with a variety of companies, most recently Zale Corporation, an NYSE listed jewelry retailer, where he served as Chief Financial Officer from May 2009 to May 2011 and Chief Administrative Officer from May 2011 to July 2014 and co-led the successful turnaround of the company. Prior to joining Zale, Mr. Appel was Chief Financial Officer of EXL Service Holdings, Inc., a NASDAQ listed business process solutions company (February 2007 to May 2009); spent four years (February 2003 to February 2007) at Electronic Data Systems Corporation, serving as Vice President, Finance and Administration BPO and Vice President, BPO Management; and held a variety of finance and operations roles from 1984 to 2003 at Tenneco Inc., Affiliated Computer Services, Inc. and PricewaterhouseCoopers. Mr. Appel began his professional career with Arthur Andersen & Company, working there from 1977 to 1984. Mr. Appel received an MBA in Accounting from the Rutgers University

Graduate School of Business in 1977 and a Business Administration degree from Rutgers College in 1976. Mr. Appel is a Certified Public Accountant and a Certified Management Accountant.
Director qualifications: leadership, chief financial officer and executive management experience; broad business and strategically relevant experience; retail management experience; financial experience, including accounting, tax and financial reporting; experience in developing growth strategies; personnel development.
Santiago Creel Miranda — Mr. Creel joined EZCORP as a director in January 2014 and is a member of the Compensation Committee. Mr. Creel is a former Senator of Mexico, having served from 2006 to 2012. During his term, he acted as Speaker of the Senate and Chairman of the Senate's Political Coordination Committee. Prior to being elected to the Senate, Mr. Creel served as Secretary of Governance in President Vicente Fox's administration from 2000 to 2005 and as a Federal Deputy (Congressman) in the 57th Congress, where he was Vice Speaker of the Chamber of Deputies and chaired the Government and Constitutional Issues Committee. Mr. Creel practiced law with the firm of Noriega y Escobedo in Mexico City for almost 20 years, and has been a legal consultant to many companies, both domestic and foreign, as well as to international organizations and to the Mexican government. Mr. Creel is now a member of the governing body of Pacto por México, which sponsors an extensive agenda of political, economic and structural changes in Mexico.
Zena Srivatsa Arnold — Ms. Arnold has been a director since May 2019. She has over 15 years of experience in marketing, brand management, strategy development and business operations. She has spent almost six years with Google, currently serving as Global Head of Growth for Chromebooks. Her previous roles at Google have included General Manager, US Chromebooks (March 2018 to May 2019), Global Head of Marketing, Chromebooks and IoT (November 2016 to March 2018), Head of Americas Marketing, Google Play (April 2015 to October 2016) and Head of NA Marketing, Google Play (October 2013 to April 2015). Prior to joining Google, she spent over nine years in various brand management positions with Kellogg Company (August 2010 to October 2013) and Procter & Gamble (April 2004 to August 2010). Ms. Arnold began her professional career at General Electric Corporation, where she served as Product Manager, Server Solutions for GE Capital IT Solutions (April 2002 to April 2004). Ms. Arnold received a Bachelor of Science degree in Computer Science, with a minor in Business Marketing, from The Ohio State University. She was recognized in 2014 as one of Brand Innovators “40 Under 40,” and has received numerous other professional awards and recognitions.
Director qualifications: leadership, executive management experience; broad business and strategically relevant experience; experience in developing implementing and managing strategic plans; understanding of our unique business environment; government service experience.
Peter Cumins — Mr. Cumins joined EZCORP as a director in July 2014. He is the Executive Deputy Chairman, and serves on the board of directors, of Cash Converters International Limited (ASX: CCV), a public company headquartered in Perth, Western Australia. Cash Converters International owns and franchises retail and financial services stores in 21 countries. EZCORP owns approximately 32% of the outstanding ordinary shares of Cash Converters International. Mr. Cumins joined Cash Converters International in August 1990 as Finance and Administration Manager, became General Manager in March 1992 and served as Managing Director from April 1995 to January 2017, when he became Executive Deputy Chairman. During his tenure as Managing Director, Mr. Cumins oversaw the major growth in the number of company-owned and franchised locations in Australia, as well as the international development of the Cash Converters International franchise system. Mr. Cumins is a qualified accountant, and his experience in the management of large organizations has included senior executive positions in the government health sector, specifically with the Fremantle Hospital Group, where he was Finance and Human Resources Manager.strategies.
Shelaghmichael Brown — Ms. Brown joined EZCORP as a director in April 2019. She has more than 35 years of management experience in operations, brand and technology at a variety of financial services institutions and other companies. Ms. Brown retired from BBVA Compass in June 2011 as Senior Executive Vice President and Executive Officer Retail Banking, where she was responsible for a network of over 700 branches; online, mobile and other electronic banking platforms; traditional consumer and small business credit and deposit products; and marketing. Prior to joining BBVA Compass, Ms. Brown was President of RediClinic, Inc.; President and Chief Executive Officer of TeleCheck International, Inc.; and Executive Vice President, Manager-Retail Banking for JP Morgan Chase. Since 2012, Ms. Brown has served on the Board of Trust Managers of Weingarten Realty Investors, an NYSE-listed real estate investment trust, where she has been a member of the Management Development Committee and the Compensation Committee and is currently Chair of the Governance Committee. She also serves on the Board of Directors for BBVA USA Bancshares, Inc., where she is a member of the Risk Committee and the Audit Committee. Ms. Brown received an MBA from the University of Chicago and a Bachelor of Arts degree in American Studies from Wheaton College. She was recognized in 2009, 2010 and 2011 as one of the Top 25 Most Powerful Women in Banking by U.S. Banker. She is engaged in a variety of professional, civic and philanthropic activities, and currently serves as on the Board of Directors, and as Foundation Chairman, of CanCare, Inc.
Director qualifications: leadership, and executive management experience; retail managementbroad business and strategically relevant experience; deep understanding of consumer businesses and customer service strategies; riskretail management experience; financial experience; experience in developing implementing and managing strategic plans;growth strategies; personnel development; deep understanding of conducting business in highly regulated environments.
Phillip E. Cohen — Mr. Cohen has been a member of the Board of Directors and the Executive Chairman since September 2019. He has been an owner of, and advisor to, the Company for 30 years. He acquired the Company in 1989 and took it public in 1991 with an initial public offering of Class A Non-Voting Common Stock. Mr. Cohen has over 40 years of investment banking and financial advisory experience with a variety of firms, including Kuhn Loeb & Co. Incorporated (1973-1977), Lehman Brothers Kuhn Loeb Incorporated (1977-1979), The First Boston Corporation (1980), Oppenheimer & Co, Inc. (1980-1984), Morgan Schiff & Co., Inc. (1984-Present) and Madison Park LLC (2004 to Present). Mr. Cohen received a Bachelor of Commerce degree from the University of Melbourne and a Masters of Business Administration from Harvard University. Mr. Cohen is the sole stockholder of MS Pawn Corporation, which is the general partner of MS Pawn Limited Partnership, the owner of 100% of the outstanding shares of our Class B Voting Common Stock.
Lachlan P. Given — Mr. Given was appointed to the Board of Directors as Non-Executive Chairman in July 2014, became Executive Vice Chairman in August 2014 and Executive Chairman in February 2015. Mr. Given serves on the Compensation Committee. He is the sole beneficial owner of LPG Limited (HK), aDirector qualifications: leadership; broad business and financial advisory firm, and prior to assuming the role of Executive Vice Chairman of EZCORP, provided international financial and advisory services to a number of companies, including EZCORP from October 2012 to June 2014. Since 2004, Mr. Given has also served as a consultant and advisor to Madison Park LLC, which has, in the past, provided certain advisory services to the Company. Madison Park is wholly owned by Phillip E. Cohen, who is the beneficial owner of all of our Class B Voting Common Stock. Mr. Given is also a director of The Farm Journal Corporation, a 134-year old pre-eminent U.S. agricultural media company; Senetas Corporation Limited (ASX: SEN), the world's leading developer and manufacturer of certified, defense-grade encryption solutions; CANSTAR Pty Ltd, the leading Australian financial services ratings and research firm; and TAB Products Co. LLC, a leading North American recordsstrategically relevant experience; retail management company. Mr. Given began his career working in the investment banking and equity capital markets divisions of Merrill Lynch in Hong Kong and Sydney, Australia, where he specialized in the origination and execution of a variety of M&A, equity, equity-linked and fixed income transactions. Mr. Given also serves on the board of directors of Cash Converters International Limited.
Director qualifications: broad business experience; financial experience and expertise;experience; international experience and global perspective; industry knowledge; experience in developing growth strategies; understanding of our unique business environment.
Stuart I. Grimshawstrategies. Further, Mr. Grimshaw joined EZCORP in November 2014 as Executive Chairman and a memberCohen has deep knowledge of the Board of Directors. He became Chief Executive Officer in February 2015. Prior to joining EZCORP, he was Managing DirectorCompany and Chief Executive Officer of Bank of Queensland Limited (ASX: BOQ), a consumer bankingits opportunities and financial services institution with branches in every Australian state and territory. During his 30-year career in financial services,
challenges spanning multiple economic cycles.

Stuart I. Grimshaw — Mr. Grimshaw joined EZCORP in November 2014 as Executive Chairman and a member of the Board of Directors. He became Chief Executive Officer in February 2015. Prior to joining EZCORP, he was Managing Director and Chief Executive Officer of Bank of Queensland Limited (ASX: BOQ), a consumer banking and financial services institution with branches in every Australian state and territory. During his 30-year career in financial services, Mr. Grimshaw held a wide variety of other roles at various banking and finance companies. From 2009 to 2011, he was Chief Executive Officer of Caledonia Investments Pty Ltd. Prior to that, Mr. Grimshaw spent eight years at Commonwealth Bank of Australia, where he served as Group Executive, Premium Business Services (2006 to 2009), Group Executive, Wealth Management (2002 to 2006) and Chief Financial Officer (2001 to 2002). From 1991 to 2001, Mr. Grimshaw held a variety of roles at National Australia Bank (including Chief Executive Officer – Great Britain, and other executive roles in Credit, Institutional Banking, Corporate Financial Services and Global Business Financial Services). Mr. Grimshaw began his career at Australia and New Zealand Banking Group (1983 to 1991). Mr. Grimshaw represented New Zealand in Field Hockey at the 1984 Olympics and has a Bachelor of Commerce and Administration degree from Victoria University in Wellington, New Zealand and an MBA from Melbourne University. He has also completed the Program for Management Development at Harvard Business School. Mr. Grimshaw also serves as non-executive chairman of the board of directors of Cash Converters International Limited.
Director qualifications: leadership, chief executive officer and executive management experience; broad business and strategically relevant experience; financial experience; international experience and global perspective; industry knowledge; experience in developing growth strategies; personnel development; deep understanding of conducting business in highly regulated environments.
Jason A. Kulas — Mr. Kulas has been a director since April 2019.  He spent over 25 years in financial analysis, investment banking and executive-level finance and operations roles with a variety of companies, most recently Santander Consumer USA Inc., a NYSE-listed auto finance company, where he served as Chief Executive Officer from 2015 to 2017, a director from 2007 to 2012 and from 2015 to 2017, President from 2013 to 2015 and Chief Financial Officer from 2007 to 2015.  Prior to joining Santander Consumer USA, Mr. Kulas was a Managing Director in Investment Banking with J.P. Morgan Chase & Co., where he was employed from 1995 to 2007 and managed JPMorgan’s South Region investment banking office.  He has also served as an Adjunct Professor of Marketing at Texas Christian University and as a Financial Analyst at Dun & Bradstreet.  Mr. Kulas currently serves on the Board of Directors for Exeter Finance, where he is a member of the Audit Committee, and CityLift Parking.  Mr. Kulas received an MBA with a concentration in Finance and Marketing from Texas Christian University and a Bachelor of Arts degree in Chemistry from Southern Methodist University.  He is engaged in a variety of civic and philanthropic activities and currently serves on the Board of Directors for Momentous Institute and Baylor Scott & White Dallas Foundation and the Executive Board of Dedman College at Southern Methodist University.
Pablo Lagos Espinosa — Mr. Lagos joined EZCORP as a director in October 2010. He is Chair of the Compensation CommitteeDirector qualifications: leadership, chief executive officer, chief financial officer and a member of the Audit Committee. Mr. Lagos served as President and Chief Executive Officer of Pepsi Bottling Group Mexico from 2006 to 2008 and as its Chief Operating Officer from 2003 to 2006. He previously held various executive management positions with Pepsi Bottling Group, PepsiCo Inc., Unilever Mexicoexperience; broad business and PepsiCola International, Inc., concentrating exclusivelystrategically relevant experience; financial experience; experience in Latin America. Since his retirement in December 2008, Mr. Lagos has been an investor and consultant in various private business ventures mainly in real estate development and senior living residential services, and has served as a keynote speaker on organizational leadership and management. He currently serves as Chairman of the Board and Executive President for the Mexican subsidiary of Areas, a Spanish global organization dedicated to restaurant and retailing operations in key public transportation hubs, and as Chairman of the board of Casa del Parque, a privately held enterprise focused on developing senior living residences in Mexico. He is also a member of the Mexican Advisory Board for Niagara Waters, a leading manufacturer of bottled water in the U.S. and Mexico.growth strategies; personnel development.
Pablo Lagos Espinosa — Mr. Lagos joined EZCORP as a director in October 2010. He is Chair of the Compensation Committee, a member of the Audit Committee and a member of the Nominating Committee. Mr. Lagos served as President and Chief Executive Officer of Pepsi Bottling Group Mexico from 2006 to 2008 and as its Chief Operating Officer from 2003 to 2006. He previously held various executive management positions with Pepsi Bottling Group, PepsiCo Inc., Unilever Mexico and PepsiCola International, Inc., concentrating exclusively in Latin America. Since his retirement in December 2008, Mr. Lagos has been an investor and consultant in various private business ventures mainly in real estate development and senior living residential services, and has served as a keynote speaker on organizational leadership and management. He currently serves as Chairman of the Board and Executive President for the Mexican subsidiary of Areas, a Spanish global organization dedicated to restaurant and retailing operations in key public transportation hubs, and as Chairman of the board of Casa del Parque, a privately held enterprise focused on developing senior living residences in Mexico. He is also a member of the Mexican Advisory Board for Niagara Waters, a leading manufacturer of bottled water in the U.S. and Mexico.
Director qualifications: leadership, chief executive officer and executive management experience in significant multi-national environments; deep understanding of strategically important geographies and international markets; risk management experience; financial experience; experience in developing, implementing and managing strategic plans, including international expansion; personnel development; legislative and government relations experience.
Kent V. Stone — Mr. Stone joined EZCORP as a director in April 2019. He has 37 years of experience in consumer and small business banking, all with U.S. Bancorp, the fifth largest commercial bank in the U.S. His roles included Vice Chairman, Consumer Banking Sales and Support (2013-2017); Executive Vice President, Consumer Banking Strategic

Thomas C. RobertsSupport Services (2006-2013); Executive Vice President, Business Banking (2001-2006); and Executive Vice President, Branch Banking (2000-2001). From 1980 to 2000, he held various regional positions with U.S. Bancorp and its predecessor, First Bank System. Mr. Roberts rejoinedStone’s extensive banking experience includes retail branch management, digital channels, mortgage lending, private banking, product and segment management, and marketing. Mr. Stone received an MBA with a concentration in Finance from the BoardCarlson School of DirectorsManagement at the University of EZCORPMinnesota in July 20141985, and currently serves as a memberBachelor of the Audit CommitteeArts in General Science and the Compensation Committee.Business from Gustavus Alolphus College in 1980. He previously served as a director of the Company from January 2005 to January 2014 and was Lead Director from November 2008 to September 2013. He also served as a member of both the Audit and Compensation Committees until September 2013. Since 1990, Mr. Roberts has been, and continues to be, active in a private investorvariety of civic and served as the Chairman of the Board of Directors of Pensco, Inc., a financial services company in which he held a significant ownership position, between 1990 and April 2016. Previously, he served as a senior executive, including Chief Financial Officer, of Schlumberger, Ltd. from 1970 to 1985 and President of Control Data Computer Systems and Services, as well as a member of Control Data Corporation’s Board of Directors (1985 to 1989).
philanthropic affairs.
Director qualifications: leadership experience; chief financial officer, chief executive officer and general management experience in significant and complex multi-national environments; deep understanding of strategically important geographies and international markets; risk management experience; financial expertise; experience in developing, implementing and managing strategic plans, including international expansion; personnel development.
Joseph L. Rotunda — Mr. Rotunda currently serves as Chief Operating Officer, having been appointed to that position in October 2016. Mr. Rotunda has a relationship with the Company that spans the past 17 years. Mr. Rotunda joined EZCORP as President and Chief Operating officer and a director in February 2000 and was promoted to Chief Executive Officer in August 2000. He retired from that position, and as a member of the Board of Directors, in October 2010 and became a consultant to the Company pursuant to a five-year consulting agreement. That agreement was mutually terminated in November 2013. Mr. Rotunda rejoined the Board of Directors in July 2014, and assumed an executive role in May 2015 when he was appointed President, North American Pawn. Prior to joining EZCORP in 2000, Mr. Rotunda was the Chief Operating Officer of G&K Services, Inc. (1998 to 2000) and held several executive positions, including Executive Vice President and Chief Operating Officer, with Rent-A-Center, Inc. (1991 to 1998). Mr. Rotunda served as a director of EasyHome Ltd. of Toronto, Canada from 2000 until 2010 and as a member of the board of directors of eCommission Financial Services, Inc., headquartered in Austin, Texas, until its sale in 2017.

Director qualifications: leadership, chief executive officer and executive management experience; retail managementbroad business and strategically relevant experience; deep understanding of consumer businesses and customer service strategies; riskretail management experience; financial experience; experience in developing implementing and managing strategic plans;growth strategies; personnel development; deep understanding of conducting business in highly regulated environments; understandingenvironments.
Gary L. Tillett — Mr. Tillett has been a director since April 2019. He has more than 35 years of experience in public accounting and business management. He spent 31 years at PricewaterhouseCoopers, where he progressed from entry-level staff to senior partner serving a variety of businesses in the Insurance Practice, the Transaction Services Practice and the U.S. Financial Services Practice. From 2005 to 2010, he was the Transactions Services Leader of the firm’s U.S. Financial Services Practice, leading a newly assembled team of professionals providing service to clients pursuing transactions in the financial services sector. At the time of his retirement from PwC in 2014, he was the Transaction Services Leader of the firm’s New York Metro Practice, where he led teams advising clients on complex transactions, including structuring, due diligence, valuation and financial reporting. Mr. Tillett left PwC in 2014 to take the role of Executive Vice President and Chief Financial Officer of Walter Investment Management Corp. (now Ditech Holding Corporation), a publicly traded independent originator and servicer of residential mortgage loans. Ditech initiated Chapter 11 bankruptcy proceedings in November 2017. Mr. Tillett retired from his position with Ditech in February 2018 after assisting with the development and execution of the company’s financial restructuring plan. Mr. Tillett received an MBA from the Manchester Business School at the University of Manchester and a Bachelor of Science degree with an emphasis in Accounting from the University of Texas at Dallas. He is a Certified Public Accountant.
Director qualifications: leadership, chief financial officer and executive management experience; broad business and strategically relevant experience; financial experience, including accounting, tax and financial reporting; personnel development.
Robert W. K. (Robb) Webb — Mr. Webb joined EZCORP as a director in April 2019. He has 40 years of experience as a human resources and business leader in complex global business environments, including Chief Human Resources Officer at Tenet Healthcare Corporation (2016-2017); Executive Vice President & Chief Human Resources Officer at Hyatt Hotels Corporation (2007-2016); a variety of human resources and business process management roles with Citigroup and predecessor companies (1999-2007); Vice President, Human Resources & Organizational Effectiveness at Avco Financial Services Inc., a subsidiary of Textron Inc. (1988-1999); and various human resources and organizational development roles with Westinghouse Canada (1979-1988). Mr. Webb received an MBA from the University of Nebraska in 2004 and a Bachelor of Arts degree from McMaster University in Ontario, Canada in 1977. He has participated in advanced management programs at Stanford University and Harvard University. Mr. Webb serves as a director on the Human Rights Campaign Foundation Board, the Global Board of Operation Hope and the Advisory Board at Arena, and has served on the boards of the Dallas Regional Chamber of Commerce and Business for Social Responsibility.
Director qualifications: leadership and executive management experience; broad business experience; retail management experience; personnel development.
Rosa Zeegers — Ms. Zeegers has been a director since April 2019. She has over 30 years of experience in developing and implementing brand, marketing and retail strategies, as well as managing substantial businesses. She most recently served as Executive Vice President of Consumer Products & Experiences with National Geographic Partners, a joint venture of 21st Century Fox and The National Geographic Society (2016-2018). Prior to joining National Geographic Partners, Ms. Zeegers was the Chief Marketing Officer of Tween Brands, Inc. (2015); held a variety of marketing, brand and business development roles at Mattel, Inc. (2001-2014), including most recently, Senior Vice President, Global Business Development; and held a variety of marketing and brand management positions with KLM Royal Dutch Airlines (1995-2000). Ms. Zeegers began her career at Unilever PLC in The Netherlands, where she served in various marketing and sales positions of progressive responsibility. Ms. Zeegers holds a Masters Degree in Marketing from the Dutch Institute of Marketing and a Masters Degree in German Literature from Free University Amsterdam. She serves as a board member of The AHA Foundation, a nonprofit organization dedicated to the defense of women’s rights; a board member of the Full Story Foundation, a nonprofit educational organization; and a member of the advisory board of the Qiddiya Project, part of the Crown Prince of Saudi Arabia’s “Vision 2030.” She is regularly invited by educational and

business organizations to speak on “Doing Business in Foreign Cultures” and was the 2014 recipient of our uniquethe Most Powerful & Influential Women Award from the National Diversity Council.
Director qualifications: leadership and executive management experience; broad business environment.and strategically relevant experience; financial experience; personnel development.
Executive Officers
Set forth below are the name, age and position of each of the persons serving as our executive officers as of November 1, 2017:2019:
Name Age Title
     
Phillip E. Cohen72Executive Chairman
Stuart I. Grimshaw 5658 Chief Executive Officer
Lachlan P. Given41Executive Chairman
Scott Alomes 5860 Chief Human Resources Officer & New Ventures
Daniel M. Chism 4951 Chief Financial Officer
Mark DeBenedictus (1) 5658 Chief Customer Experience Officer
David John HurrellWilliam Eric Fosse 56 Chief Information OfficerPresident, U.S. Pawn
Fransisco KuthyLachlan P. Given 52General Manager, Empeño Fácil
Joseph L. Rotunda7042 Chief OperatingM&A and Strategic Funding Officer
Francisco J. Kuthy Saenger54President, Latin America Pawn
Jacob Wedin 4648 Chief Business Development Officer
Thomas H. Welch, Jr. 6264 Chief Legal Officer and Secretary
(1)Mr. DeBenedictus left the Company effective December 1, 2019.
Set forth below is current biographical information about our executive officers, except for Mr. Grimshaw, Mr. GivenCohen and Mr. Rotunda,Grimshaw, whose biographical information is included under “Board of Directors” above.
Scott Alomes — Mr. Alomes joined EZCORP as Chief Human Resources Officer in March 2015. In October 2016, Mr. Alomes was assigned management oversight responsibility for the Company’s CashMaxCASHMAX business in Canada, as well as all new ventures, and his title was changed to Chief Human Resources Officer &and New Ventures. His title of Chief Human Resources Officer was reinstated in November 2019. He has more than 30 years of experience and has spent his entire career in Human Resources for the financial services industry. He joined EZCORP from Crowe Horwath Australia, where he was HR Leader in the Southern Region for this large provider of accounting, audit, tax business and financial advice to individuals and businesses in Australia. Mr. Alomes has also held HR leadership roles at ClearView Wealth Limited (investments and life insurance products in Australia), Suncorp (banking and wealth management in Australia and New Zealand), Commonwealth Bank and National Australia Bank.
Daniel M. Chism — Mr. Chism rejoined EZCORP as Chief Financial Officer in May 2017. He has over 20 years of accounting, finance and business experience in the pawn industry, with 12over half of those years at EZCORP. He served as EZCORP’s Controller from August 1999 to October 2009, when he was promoted to Vice President, Finance and Chief Accounting Officer. He served in that position for two years until he left the company in October 2011. Mr. Chism further previously served as interim Chief Financial Officer of EZCORP from May 2010 to November 2010. After leaving the company, Mr. Chism co-founded, and served as Executive Vice President and Chief Financial Officer of, Cash Solutions Centers, LLC, a privately-heldprivately held owner and operator of pawnshops and financial services stores. From May 2015 to July 2016, Mr. Chism also served as Executive Vice President - Chief Financial Officer of the family office Gatsby Investments, LLC, a privately-held holding company, as well as Chief Financial Officer toof two consumer products companies in the Gatsby Investments portfolio. Mr. Chism began his professional career at Ernst & Young, where he served as Audit Manager on EZCORP’s account. He holds a Bachelor of Business Administration degree in Accounting and a Master in Professional Accounting degree from the University of Texas at Austin, and is a Certified Public Accountant and a Chartered Global Management Accountant.
Mark DeBenedictus — Mr. DeBenedictus joined EZCORP as Chief Customer Experience Officer in May 2017, after having served as a strategic IT consultant for three months. Mr. DeBenedictus is responsible for executive oversight of the Company’s strategic and operational information technology function and for overseeing the Company’s developing and evolving businesses. Prior to joining EZCORP, Mr. DeBenedictus was founding partner and Chief Operating Officer of Repatriate Advisory Solutions LLC, an IT transformation specialist that assists companies in the evaluation and modification of IT and business process outsourcing arrangements. Prior to forming Repatriate Advisory Solutions in 2016, Mr. DeBenedictus spent five years with American International Group (AIG) as Senior Vice President, Global Infrastructure Services, and over twenty years in a variety of capacities with Electronic Data Services (EDS) and related companies, including Vice President, Global

Financial Services; Vice President, U.S. Financial Services; Global Vice President, Service Delivery - Australia and New

Zealand; Managing Director - Credit Services; and Client Delivery Executive. Mr. DeBenedictus received a Bachelor of Arts degree in Computer Science from the State University of New York.
David John Hurrell William Eric Fosse— Mr. Hurrell joinedFosse rejoined EZCORP in August 2014 as Division Vice President Systems Developmentof U.S. Pawn in November 2016, was promoted to Senior Vice President of Stores in June 2017 and was promoted to President, U.S. Pawn in July 2018. Mr. Fosse served in various role in two previous periods with EZCORP (September 2004 to December 2012, and September 2014 to May 2015), including Vice President, EZMoney Operations; President, EZMoney; President, Pawn Americas; President, North American Operations; President, U.S. Financial and Online Services; and President Pawn and Cash Converters Americas. From June 2015 to September 2016, Mr. Fosse was CEO of Interstate Automotive Group, a chain of Buy Here/Pay Here auto sales and finance stores operating across 15 states. From December 2012 to September 2014, he was a private investor and consultant concentrating on pawn and financial services businesses. Prior to originally joining EZCORP in 2004, Mr. Fosse spent thirteen years with G&K Services, Inc., a public company providing uniform and facility services to businesses. Mr. Fosse received a Bachelor of Science degree in Business from Indiana University.
Lachlan P. Given — Mr. Given was appointed Chief InformationM&A and Strategic Funding Officer in September 2019. He served as a member of the Board of Directors from July 2014 to September 2019, holding the position of Non-Executive Chairman (July 2014 to August 2014), Executive Vice Chairman (August 2014 to February 2016. Prior2015) and Executive Chairman (February 2015 to joiningSeptember 2019). He also served on the Compensation Committee from July 2014 to April 2019. Mr. Given is the sole beneficial owner of LPG Limited (HK), a business and financial advisory firm, and prior to assuming the role of Executive Vice Chairman of EZCORP, provided international financial and advisory services to a number of companies, including EZCORP from October 2012 to June 2014. Since 2004, Mr. Hurrell spent 15 years with Cash America International, Inc., most recently servingGiven has also served as Senior Vice President responsible for New Systems Developmenta consultant and Business Transformation services. Mr. Hurrell startedadvisor to Madison Park LLC, which has, in the pawn industry aspast, provided certain advisory services to the Company. Madison Park is wholly owned by Phillip E. Cohen, who is the beneficial owner of all of our Class B Voting Common Stock. Mr. Given is also a director of The Farm Journal Corporation, a 134-year old pre-eminent U.S. agricultural media company; Senetas Corporation Limited (ASX: SEN), a developer and manufacturer of certified, defense-grade encryption solutions; CANSTAR Pty Ltd, an IT Director with H&T Group Plc, which operates pawn storesAustralian financial services ratings and research firm; and TAB Products Co. LLC, a leading North American records management company. Mr. Given began his career working in the U.K. underinvestment banking and equity capital markets divisions of Merrill Lynch in Hong Kong and Sydney, Australia, where he specialized in the Harvey & Thompson brand. Prior to that, he held senior IT management positions with The Rank Organizationorigination and Bass Leisure.execution of a variety of M&A, equity, equity-linked and fixed income transactions. Mr. Given also serves on the board of directors of Cash Converters International Limited.
Francisco J. Kuthy Saenger — Mr. Kuthy joined EZCORP in November 2013 as Senior Vice President of Operations for our Mexico Pawn operations, Empeño Fácil, and was promoted to General Manager of that business in May 2014. Prior to joining EZCORP, Mr. Kuthy spent over three years (May 2010 to November 2013) as General Manager of Farmacias Dermatologicas, S.A. de C.V., Mexico’s leading retailer of dermatology and derma-cosmetic consumer products; and six years with Comercial Mexicana, a large retail chain in Mexico, serving as Chief Operating Officer Bodega Comercial Mexicana (2006 to 2010) and District Manager Comercial Mexicana Bajio (May 2004 to 2006). Mr. Kuthy held previous positions in business development, sales administration, operations and field management with Bachoco, S.A. de C.V. (1997 to 2004), Sabritas, S.A. de C.V. (1997) and Wal-Mart’s Mexican subsidiary (1989 to 1997). Mr. Kuthy received a Bachelor of Arts degree in Economics and an MBA from the Instituto Tecnológico Autónomo de México.
Jacob Wedin — Mr. Wedin joined EZCORP in May 2015 as Chief Product &and Process Officer.Officer and has served as Chief Business Development Officer since November 2017. Prior to joining us, Mr. Wedin was the CEO of the Mexico Division at Bayport Financial Services, a provider of consumer financial services, including short, medium and long-term loans, where he led Bayport’s expansion into Mexico. Prior to that, he was Bayport’s Business Development Executive in Latin America. Prior to joining Bayport, he served as a representative of the Swedish Trade CommissionsCommission for several countries in Latin American and the Caribbean, based in Brazil. He is a native of Sweden and received his MBA from the American International University in London.
Thomas H. Welch, Jr. — Mr. Welch joined EZCORP in April 2009 as Senior Vice President, General Counsel and Secretary, with his title changing to Chief Legal Officer and Secretary in May 2017. He joined Dell Inc.’s legal department in 1995, and served as Vice President, Legal and General Corporate Counsel from April 1999 to April 2008. Mr. Welch was principally responsible for legal support of Dell’s corporate securities, corporate finance, mergers and acquisitions, financial services, executive compensation and benefits, facilities, corporate governance and general corporate matters. From 1992 to 1995, Mr. Welch was Vice President - Corporate Development of Parker & Parsley Petroleum Company (predecessor to Pioneer Natural Resources Company), and previously was a shareholder with the law firm of Johnson & Gibbs, P.C., Dallas, Texas. Mr. Welch received a Bachelor of Science degree in Management from Purdue University and a J.D. degree from the University of Texas at Austin.

Section 16(a) Beneficial Ownership Reporting Compliance
Based on written representations and a review of the relevant Forms 3, 4 and 5, during fiscal 2017,2019, all persons subject to Section 16 of the Securities Exchange Act of 1934 with respect to EZCORP timely filed all reports required by Section 16(a) of the Securities Exchange Act.
Code of Conduct
We maintain a Code of Conduct that is applicable to all of our employees,team members, including our chief executive officer, chief financial officer and chief accounting officer. That Code of Conduct, which satisfies the requirements of a “code of ethics” under applicable SEC rules, contains written standards that are designed to deter wrongdoing and to promote honest and ethical conduct, including the ethical handling of actual or apparent conflicts of interest; full, fair, accurate, timely and understandable public disclosures and communications, including financial reporting; compliance with applicable laws, rules and regulations; prompt internal reporting of violations of the code, and accountability for adherence to the code. A copy of the Code of Conduct is posted in the Investor Relations section of on our website at www.ezcorp.com
We will post any waivers of the Code of Conduct, or amendments thereto, that are applicable to our chief executive officer, our chief financial officer or chief accounting officer in the Investor Relations section of our website at www.ezcorp.com. To date, there have been no such waivers.
Corporate Governance
Controlled Company Exemptions — The Nasdaq Listing Rules contain several corporate governance requirements for Nasdaq-listed companies. These requirements generally relate to the composition of the board and its committees. For example, the rules require the following:

A majority of the directors must be independent (Rule 5605(b)(1));
The audit committee must have a least three members, each of whom must be independent (Rule 5605(c)(2));
Executive officer compensation must be determined, or recommended to the board of directors for determination, by either (1) a majority of the independent directors or (2) a compensation committee comprised solely of independent directors (Rule 5605(d)); and
Director nominations must be selected, or recommended for the board’s selection, by either (1) a majority of the independent directors or (2) a nominations committee comprised solely of independent directors (Rule 5605(e)).
Rule 5615(c)(2), however, provides that a “Controlled Company” is exempt from the requirement to have a majority of independent directors and from the requirements to have independent director oversight over executive compensation and director nominations. The Listing Rules define a “Controlled Company” as a company of which more than 50% of the voting power for the election of directors is held by an individual, a group or another company. EZCORP is a “Controlled Company” within this meaning by virtue of the fact that 100% of the outstanding Class B Voting Common Stock (the only class of voting securities outstanding) is held of record solely by MS Pawn Limited Partnership and beneficially by Phillip E. Cohen. See “Part III, Item 10 — Directors, Executive Officers and Corporate Governance — Corporate Governance — Committees
The Company has relied on the Controlled Company exemptions in the past, but with the reconstitution of the Board”Board of Directors and “Part III, Item 13 — Certain RelationshipsBoard committees in April and Related Transactions and Director Independence — Director Independence.”May 2019, is not currently relying on such exemptions. The controlling shareholder or the Board may implement changes in the future that would again require the Company to rely on the Controlled Company exemptions under the Nasdaq Listing Rules.
Committees of the Board — The Board of Directors maintains the following committees to assist it in its oversight responsibilities. The current membership of each committee is indicated in the list of directors set forth under “Board of Directors” above.
Audit Committee — The Audit Committee assists the Board in fulfilling its responsibility to provide oversight with respect to our financial statements and reports and other disclosures provided to stockholders, the system of internal controls, the audit process and legal and ethical compliance. Its primary duties include reviewing the scope and adequacy of our internal and financial controls and procedures; reviewing the scope and results of the audit plans of our independent and internal auditors; reviewing the objectivity, effectiveness and resources of the internal audit function; appraising our financial reporting activities and the accounting standards and principles followed; and reviewing and approving ethics and compliance policies. The Audit Committee also selects, engages, compensates and oversees our independent auditor and pre-approves all services to be performed by the independent auditing firm.
Audit Committee — The Audit Committee assists the Board in fulfilling its responsibility to provide oversight with respect to our financial statements and reports and other disclosures provided to stockholders, the system of internal controls, the audit process and legal and ethical compliance. Its primary duties include reviewing the scope and adequacy of our internal and financial controls and procedures; reviewing the scope and results of the audit plans of our independent and internal auditors; reviewing the objectivity, effectiveness and resources of the internal audit function; appraising our financial reporting activities and the accounting standards and principles followed; and reviewing and approving ethics and compliance policies. The Audit Committee also selects, engages, compensates and oversees our independent auditor and pre-approves all services to be performed by the independent auditing firm.

The Audit Committee is comprised entirely of directors who satisfy the standards of independence described under “Part III, Item 13 — Certain Relationships and Related Transactions, and Director Independence — Director Independence,” as well as additional or supplemental independence standards applicable to audit committee members established under applicable law and Nasdaq listing requirements. The Board has determined that each Audit Committee member meets the Nasdaq “financial literacy” requirement and that Mr. Appel, Chair of the committee, is a “financial expert” within the meaning of the current rules of the SEC.
Compensation Committee
Compensation Committee — The Compensation Committee reviews and approves, on behalf of the Board, the amounts and types of compensation to be paid to our executive officers; reviews and recommends to the full Board the amount and type of compensation to be paid to our non-employee directors; reviews and approves, on behalf of the Board, all bonus and equity compensation to be paid to our other team members; and administers our stock compensation plans. The Compensation Committee is comprised entirely of directors who satisfy the standards of independence described under “Part III, Item 13 — Certain Relationships and Related Transactions, and Director Independence — Director Independence.”
Nominating Committee — In November 2018, the Board of Directors formed and commissioned the Nominating Committee as a standing committee of the Board. The Nominating Committee assists the Board with respect to the selection and nomination of candidates for election or appointment to the Board, including making recommendations to the Board regarding the size and composition of the Board and its committees; recommending to the Board the qualifications needed or required of Board members; identifying and evaluating qualified individuals to become Board members; making recommendations to the full Board regarding the nomination of appropriate candidates; and assessing and monitoring each continuing and prospective director’s independence and qualification to serve on the Board and its committees. The Nominating Committee is comprised entirely of directors who satisfy the standards of independence described under “Part III, Item 13 — Certain Relationships and Related Transactions, and Director Independence — Director Independence.”
Each of the Board, the amounts and types of compensation to be paid to our executive officers; reviews and recommends to the full Board the amount and type of compensation to be paid to our non-employee directors; reviews and approves, on behalf of the Board, all bonus and equity compensation to be paid to our other employees; and administers our stock compensation plans. Since September 2014, pursuant to the Nasdaq Controlled Company exemption described above, Mr. Given, our Executive Chairman and a non-independent director, has served on the Compensation Committee. See “Part III, Item 11 — Executive Compensation — Compensation Discussion and Analysis — Composition of the Compensation Committee.” The committee has formed an “independent subcommittee,” consisting solely of independent directors, to consider and approve any items of compensation that are required to be approved solely by “independent,” “non-employee” or “outside” directors.
The Audit Committee and the Compensation Committee arethree standing committees is governed by a written charters, copiescharter, a copy of which can be found in the Investor Relations section of our website at www.ezcorp.com.
Because all of our voting stock is beneficially owned by Phillip E. Cohen and pursuant to the Nasdaq Controlled Company exemption described above, we do not currently maintain a standing nominating committee of the Board of Directors. In the absence of a nominating committee, the full Board of Directors typically evaluates and considers director nominees, fills vacant positions on the Board and, on an annual basis, recommends nominees for election or reelection by the voting stockholder.
Meetings and Attendance — The following table sets forth the number of meetings held during fiscal 20172019 by the Board of Directors and each committee thereof, as well as the number of times during the year that action was taken by unanimous

written consent. The Company’s Bylaws currently require the unanimous attendance of all directors in order for a quorum to be present.present at a meeting of the Board of Directors. In addition to the number of official Board meetings noted below, the Board of Directors also held fivesix other meetings that were not considered official meetings due to the absence of a quorum. Those meetings were generallysometimes followed by a unanimous written consent approving the matters that were the subject of the discussions.
All directors attended at least 75% of the meetings of the Board and of the committees on which they served, except for Mr. Creel, who attended three Board meetings and three Compensation Committee meetings.served.
 Fiscal 2017
 Meetings HeldAction by Unanimous Written Consent
   
Board of Directors318
Audit Committee6
Compensation Committee68
During fiscal 2017, the Board of Directors formed and commissioned a special acquisition committee, consisting of Mr. Appel, Mr. Creel, Mr. Lagos and Mr. Roberts, to review and evaluate the terms of the GPMX acquisition and to approve the transaction on behalf of the full Board of Directors. This special acquisitions committee met three times from May through October (and each committee member attended all meetings, except for Mr. Creel, who attended two of the meetings) and took one action by unanimous written consent.
 Fiscal 2019
 Meetings HeldAction by Unanimous Written Consent
   
Board of Directors88
Audit Committee8
Compensation Committee103
Nominating Committee22

ITEM 11 — EXECUTIVE COMPENSATION
COMPENSATION DISCUSSION AND ANALYSIS
This Compensation Discussion and Analysis describes our compensation practices and the executive compensation policies, decisions and actions of the Compensation Committee of our Board of Directors (the “Committee”). It focuses specifically on compensation earned during fiscal 20172019 by the following individuals, referred to as our Named Executive Officers.
NamePosition
  
Stuart I. GrimshawChief Executive Officer
Daniel M. Chism (a)Chief Financial Officer
Lachlan P. Given (1)Executive ChairmanChief M&A and Strategic Funding Officer
Joseph L. Rotunda (2)Chief Operating Officer
Thomas H. Welch, Jr.Mark DeBenedictus (3)Chief Legal Officer and Secretary
Mark Ashby (a)Chief FinancialCustomer Experience Officer
(a)(1)Mr. Chism was appointed Chief Financial Officer effective May 9, 2017. Mr. AshbyGiven served as Chief Financial OfficerExecutive Chairman until his departure fromSeptember 12, 2019 but remains an executive officer in the position indicated.
(2)Mr. Rotunda served as an executive officer during all of fiscal 2019 but retired effective October 4, 2019.
(3)Mr. DeBenedictus served as an executive officer during all of fiscal 2019 but left the Company on May 8, 2017.effective December 1, 2019.
The group of Named Executive Officers consists of (a) the only person who served as principal executive officer of the Company during fiscal 2017 (Mr. Grimshaw), (b) all persons who served as principal financial officer of the Company at any time during fiscal 2017 (Mr. AshbyCompensation Philosophy and Mr. Chism)Program Design
Philosophy and (c) the three most highly compensated persons (other than the principal executive officer and principal financial officer) who were serving as executive officers at the end of fiscal 2017 (Mr. Given, Mr. Rotunda and Mr. Welch).
Executive Summary
Fiscal 2017 Business Highlights
The following is a brief overview of certain fiscal 2017 business highlights that influenced the Committee’s executive compensation decisions:
Reported financial results:
The Company’s reported net income for fiscal 2017 was $31.9 million, improving from a net loss of $80.7 million in fiscal 2016. This resulted from a 2% increase in net revenue (including a 4% increase in pawn service charges), combined with prudent management of both operating and administrative expenses. These results are even more impressive after factoring out the significant negative impact of hurricanes and other natural disasters and events beyond management’s control.
EBITDA for fiscal 2017 was $82.6 million, a significant improvement from fiscal 2016. This performance is attributable to continued improvement in our core pawn businesses in the U.S. and Mexico.
We ended the year with $164.4 million in cash and cash equivalents, an increase of 150% versus the same time last year, while total liabilities were reduced 6.3%.
During the year, we collected $34 million in payments from AlphaCredit related to our sale of Grupo Finmart, and in September, we restructured the payment of the remaining $61 million in a manner that provides us with an improved risk and return profile.
In July, we completed a $143.8 million offering of Convertible Notes and retired our Term Loan Facility and $35.0 million in face value of 2019 Cash Convertible Notes, further strengthening our balance sheet and liquidity and locking in an attractive fixed interest rate for a seven-year term.
In October (within a week of the fiscal year-end), we completed the GPMX acquisition, our largest pawn acquisition to date in terms of store count, expanding our store base into Latin American countries outside of Mexico and providing attractive opportunities for further growth and expansion. Even though this acquisition was completed shortly after the end of the year, the bulk of the work underlying the acquisition was completed during fiscal 2017.

Best Practices in Compensation Governance
Goals Our executive compensation program containsphilosophy is grounded on three clearly articulated fundamental principles:
Attract and retain high performers — We want to build and maintain an organization that achieves consistently high results. Therefore, we strive to pay at levels that will attract and retain high quality executives capable of sustaining high levels of performance and willing to be accountable for the achievement of results. In line with our philosophy of paying above market for market leading performance, a majority of executive compensation is in the form of incentives that are at risk, but offer significantly higher rewards for the achievement of outstanding results.
Align long-term interests of our shareholders and executives — Executives should be compensated through compensation components (base salaries, short- and long-term incentives) designed to drive sustained business performance, build an internal culture of ownership and create long-term value for our shareholders.
Pay for performance — We expect diligent effort, unwavering commitment and hard work from our executives, and our compensation plans should recognize and reward superior results that generate significant shareholder value. Actual realized compensation should reflect Company and individual performance against specific and quantifiable objectives. Executives should be compensated based on achievement of key operational, financial and strategic results. Compensation earned should align with our sustained performance in terms of profitability and shareholder value.
These principles are reflected in the following best-practice features:features of our executive compensation program:
What We DoWhat We Don’t Do
    
þHeavy emphasis on performance-based variable payýNoGenerally no single trigger change-in-control payments
þ100% of equity and equity-linked incentive grants are performance-basedýNo significant perquisites
þStock ownership guidelinesretention requirements for executives and directorsýNo hedging or pledging of Company stock
þAnnual risk assessments  
þIndependentRetain an independent compensation consultant  
þIncentive clawback policy
Fiscal 2017 Compensation Actions At-A-Glance
The Committee took the following compensation-related actions for fiscal 2017 (all of which are discussed in more detail below):
Base salaries — Determined that base salaries for the executive officers would generally be held flat for fiscal 2017 compared to fiscal 2016.
Annual incentive bonuses — At the beginning of the year, approved a short-term incentive (STI) bonus program that established a challenging Target performance goal of $101.6 million of EBITDA, a 135% increase over the EBITDA for fiscal 2016. At the end of the year, confirmed the STI bonus payout at 77% of Target (following certain limited adjustments to the reported EBITDA).
Long-term incentives — Approved long-term incentive awards that are 100% subject to performance-based vesting. Specifically, vesting on 80% of the awards is contingent on the achievement of sustained earnings growth (measured by the annual growth rate in EBITDA), and vesting on the remaining 20% is contingent on prudent balance sheet management (measured by reduction in net debt). Awards vest based on performance at the end of the three-year performance period.
Housing allowances — Modified housing allowances for expatriate executive officers to establish finite life of three years from inception, with result that all such housing allowance will be terminated by the end of October 2018.
Executive Compensation Philosophy and Program Design
Philosophy — Our executive compensation philosophy is grounded on three fundamental principles:
Pay for performance — We expect diligent effort, unwavering commitment and hard work from our executives, and our compensation plans should recognize and reward superior results that generate significant shareholder value. Actual realized compensation should reflect Company and individual performance against specific and quantifiable objectives. Executives should be compensated based on their ability to achieve key operational, financial and strategic results. Compensation earned should parallel our sustained growth in terms of profitability and shareholder value.
Attract and retain high performers — We want to build and maintain an organization that achieves consistently high results. Therefore, we strive to pay at levels that will attract and retain high quality executives capable of performing at the highest levels and willing to be accountable for the achievement of results. In line with our philosophy of paying well for strong performance, a majority of executive compensation is in the form of incentives that are at risk, but offer significantly higher rewards for the achievement of outstanding results.
Align long-term interests of our shareholders and executives — Executives should be compensated through compensation components (base salaries, short- and long-term incentives) designed to drive sustained business performance, build an internal culture of ownership and create long-term value for our shareholders.


Goals InTo further support of theour fundamental principles, of our compensation philosophy, we have designed our executive compensation programs to accomplish the following primary goals:
Principle and GoalHow Accomplished
Pay for performance — Provide payouts that are closely aligned with the actual financial results of the Company.
  Total compensation opportunities will include a significant portion of performance-based incentives tied to achievement of specific financial or strategic objectives and the growth in stockholder value.
  Incentive objectives will be specific, quantifiable and measurable, but may also include goals that require an element of subjective evaluation.
  Long-term incentives will have both retention and performance requirements and therefore will vest over time so long as specific objectives are achieved.
Attract and retain high performers Pay at levels that will help us attract and retain highly qualified individuals capable of leading us to achieve our business objectives.
  Total compensation is designed to provide base salaries and short- and long-term incentive opportunities that will result in highly competitive pay levels when performance objectives are achieved, as well as above-market opportunities when outstanding results are achieved.
  Incentive plans provide clear and measurable objectives for top performers to achieve high-level compensation.
Align long-term interests of shareholders and executives — Reinforce a culture of ownership and long-term commitment to shareholder value creation.
  Executives are required to be stockholders and own a minimum level of Company stock throughout their employment.
  The vesting of equity incentive awards is tied directly to continued multi-year service (retention) and the achievement of specific long-term financial results.
compalignment.jpg
Compensation Components “Total direct” compensation is composed of three principal components, each one contributing to the accomplishment of our compensation program goals:
Compensation ComponentDescriptionAttract and RetainPay for PerformanceShareholder AlignmentLong-term Commitment
      
Base Salary
  A market-competitive salary is an essential factor in attracting and retaining qualified personnel.salary.
ü   
Annual Incentives
  Annual cash bonusincentive opportunity that is tied to an assessment of annual corporate and business unit financial performance, as well as individual contribution.
üüü 
Long-term Incentives
  Equity incentive grants, including performance-vested restricted stock grants tied to achievement of consistent multi-year growth in earnings and stockholder value.earnings.
üüüü
  Annual Supplemental Executive Retirement Plan contributions that vest over the subsequent three years.years from the date of contribution.
ü  ü
Pay MixThe Committee reviews the executive pay mix of base salary, cash bonus and long-term incentives annually. The Committee does not target a fixed percentage allocation among the compensation elements, but rather aims to provide the majority of executive officer compensation opportunities in the form of incentive compensation.

Executive Compensation MethodologyGovernance and Process
Composition of the Compensation Committee
During fiscal 2017,Since April 2019, the Compensation Committee has comprised of three members — Mr. Lagos, Ms. Brown and Mr. Webb — each of whom is an independent director. See Part III, Item 10 — Directors, Executive Officers and Corporate Governance — Board of Directors.” Prior to that time, the Company, relying on the Nasdaq Controlled Company exemptionexemptions described in Part III, Item 10 — “Directors, Executive Officers and Corporate Governance — Corporate Governance — Controlled Company Exemptions,” has included a non-independent director (Mr. Given) on the Compensation Committee. The Board of Directors believes that, withCommittee, but the unique perspective of the non-independent member combined with the perspectives of the independent members, the current Committee is well-situated to act in the interests of all Company stockholders. The Committee has formedmaintained a subcommittee comprised of only independent directors (currently, Mr. Lagos and Mr. Roberts) to act on and approve any executive compensation matters that requirerequired approval of solely “independent,” “non-employee” or “outside” directors.

Role of the Committee
The Board of Directors has authorized the Committee to establish the compensation programs for all executive officers and to provide oversight for compliance with our compensation philosophy. The Committee delegates the day-to-day administration of the compensation plans to management butand retains responsibility for ensuring that the plan administration is consistent with the Company's policies.
Annually, the Committee sets the compensation for our executive officers, including objectives and awards under incentive plans. The Committee also makes recommendations to the Board of Directors on appropriate compensation for the non-employee directors.
In addition to overseeing the compensation of our executive officers, the Committee approves all awards under long-term incentive plans for all other employees.team members. For more information on the Committee's role, see the Committee's charter, which can be found in the Investor Relations section of our website at www.ezcorp.com.
Role of Management
The Committee receives data regarding compensation trends, issues and recommendations from management. One member of management, Mr. Given, is a member of the Committee and participates in Committee discussions, deliberations and decisions (except for those matters that require approval solely of “independent,” “non-employee” or “outside” directors, in which case the decisions are made by a subcommittee consisting of only independent directors).
Other membersMembers of management, including our Chief Executive Officer, our Chief Human Resources Officer and our Chief Legal Officer, attend Committee meetings at the invitation of the Committee. In addition, our Chief Executive Officer provides input on individual performance and recommendations regarding compensation adjustments to the Committee for positions other than his own.
Role of the Independent Compensation Consultant
Pursuant to its charter, the Committee has the sole authority to retain, terminate, obtain advice from, oversee and compensate its outside advisors, including its compensation consultant. The Company has provided appropriate funding to the Committee to do so.
For the past several years, the Committee has retained Pearl Meyer & Partners, LLC (“Pearl Meyer”) as its independent executive compensation consultant. None of our management participated in the Committee's decision to retain Pearl Meyer. Pearl Meyer reports directly to the Committee, and the Committee may replace Pearl Meyer or hire additional consultants at any time. Pearl Meyer communicates with, and attends meetings of, the Committee as requested; however, therequested.
The Committee makes all decisions regarding the compensation of the Company's executive officers.
monitors Pearl Meyer’s independence on a regular basis and believes that Pearl Meyer provides variousis independent in providing executive compensation consulting services to the Committee, including advisingCommittee.
During fiscal 2019, Pearl Meyer, among other things, advised the Committee on the principal aspects of our executive compensation program, andupdated the Committee on evolving best practices, and providingprovided market information and analysis regarding the competitiveness of our program design and award values in relationship to our performance.values.
The Committee regularly reviews the services provided by its outside consultants and believes that Pearl Meyer is independent in providing executive compensation consulting services. The Committee continues to monitor the independence of its compensation consultant on a regular basis.
Competitive Positioning, Benchmarking and Peer Group Data
In order to attract and retain the best executives for key management positions, we target our compensation plans to approximate the 75th percentile of the competitive marketplace. The Committee believes that this competitive positioning is appropriate in order for us to attract and retain the caliber of executives required to maintaindeliver exceptional operational and financial results over time.
It is important to note, however, that the majority of pay opportunities for our top executives are incentive-based and that actual realizable compensation is heavily dependent upon actual Company results. See “Executive Compensation Philosophy and Program Design — Pay Mix”Design” above. Failure to achieve targeted results maywill result in realized compensation being below the 75th percentile, and perhaps below the market median. On the other hand,Conversely, our incentive compensation programs provide opportunities for

compensation to exceed the 75th percentile if specified objectives are achieved at targeted levels or higher. The Committee believes that actual realizable compensation for our top executives is well aligned with our performance.

While the Committee does not set compensation levels for our executive officers based solely on survey or peer group benchmarks, the Committee does regularly refer to external benchmarking data in theirits deliberations in order to ensure that the pay opportunities offered to our executives are appropriate in light of our performance relative to our peers. The Committee regularly asks Pearl Meyer to conduct a competitive compensation review for our executive officers in order to benchmark compensation. Data in the Pearl Meyer study were collected from several sources, including published compensation surveys and peer company proxy statements.
Pearl Meyer delivered its fiscal 20172019 executive compensation report dated October 27, 2016, to the Committee in November 20162018 in connection with the Committee’s review and evaluation of executive compensation programs and levels for fiscal 2017.2019. For that report, Pearl Meyer collected competitive pay data for a peer group of 15 publicly-traded companies based on12 publicly available data. Thetraded companies. This group was revised from the fiscal 2018 peer group includedof 17 companies to better reflect the Company’s size and overall business mix.
Only one publicly traded, direct business competitor, FirstCash, Inc., exists in the marketplace. As a result, the Committee uses a set of similarly sized companies from relevant industries that are direct competitors within our industry,serve similar customer bases, operate in the retail or consumer finance industries and typically have similar business models to our company or have comparable keyoperating dynamics as the Company. The Committee believes this approach appropriately reflects the diverse labor market for executive roles. Thetalent that the Company currently falls towardcompetes in and presents a reasonable reference for evaluating the lower endcompetitiveness of the Company’s executive compensation levels and practices.
The fiscal 2019 peer group based on financial measures (revenues, EBITDA, total assets and market capitalization), but falls in the upper halfconsisted of the group based on number of employees). Consequently, benchmarks from this group generally reflect compensation for executives in companies that are, on average, larger than the Company, but may also be considered reflective of compensation required to attract and retain the executive talent required to achieve the Company’s strategic growth objectives. The following is the compensation peer group for fiscal 2017:companies:
Peer CompanyStock SymbolPrimary Business
   
Aaron’s Inc.AANSpecialty Retail
Cardtronics PlcCATMConsumer Finance — IT ServicesFintech
Cash America International,Conn’s, Inc. (a)CSHCONNConsumer Finance — Pawn and Payday LendingSpecialty Retail
Credit Acceptance Corp.EnovaCACCENVAConsumer Finance
First Cash, Financial Services Inc.FCFSConsumer Finance — Pawn and Payday LendingOperator
Green DotFrancesca’s Holdings CorporationGDOTFRANSpecialty Retail
goeasy LTDEHMEFConsumer Finance — Debit Cards
H&R Block, Inc.HRBDiversified Consumer Services
Heartland Payment Systems, Inc.HPYConsumer Finance — IT Services
MoneygramMoneyGram International, Inc.MGIConsumer Finance — Money Transfer and Payment ServicesFintech
OneMain Holdings, Inc.Regional Management Corp.OMFRMConsumer Finance
Outerwall Inc.OUTRSpecialty Retail
Rent-a-Center, Inc.RCIISpecialty Retail
Total System Services, Inc.TSSConsumer Finance — IT Services
WEX Inc.WEXConsumer Finance — IT Services
World Acceptance Corp.CorporationWRLDConsumer Finance — Small Loans
Zumiez Inc.ZUMZSpecialty Retail
When the peer group was approved by the Committee, the Company was within an appropriate range of the peers across the primary scoping metrics used to evaluate the peer group.
(a)Effective September 1, 2016, Cash America International, Inc. merged with First Cash Financial Services Inc. and no longer exists as a separate publicly traded company. The information for Cash America International, Inc. used in the Pearl Meyer peer group study included the latest publicly available information prior to that time.
To supplement peer group data, Pearl Meyer also provided compensation statisticsdata from a review of published compensation surveys. Survey data reflected compensation rates across a broad group of general industry companies with revenues of aroundapproximately $1 billion. Using a survey sample in combination with peer group data (along with the practice of reviewing market quartiles, as opposed to averages) mitigates the impact of outliers, year-over-year volatility of compensation levels and the risk of selection bias.
Observations from Pearl Meyer’s Fiscal 2019 Benchmarking Report
Pearl Meyer’s fiscal 20172019 executive compensation review was substantially consistent with the previous year’s review performed for fiscal 2016, and generally concluded that the total direct compensation for the Company’s executives below the Chief Executive Officer level on average approximate the market 75th percentile. Pearl Meyer noted that, when measuring total direct compensation at target levels, the competitive postureconcluded:
The overall total direct compensation at target levels for the Company’s executives falls within range of the market 75th percentile (i.e., +/- 10% of the 75th percentile), with base salaries and total target cash generally above the market 75th percentile and long-term incentive values generally falling between the market median and the 75th percentile.
The Company is well-aligned with peers in terms of the Company’s Chief Executive Officer position was below the 75th percentile, primarily due to below-market long-term incentive opportunities for the Chief Executive Officer. Pearl Meyer also observed that thebalancing reward opportunity and relative risk/difficulty of realization.

The average mix of pay for the Company’s executives is more heavily weighted toward annual cash compensationincentive-based pay than the market average, with CEO pay in particular being more heavily performance-based than peer group company but thatCEO.
The Company’s target short-term incentive opportunities as a percent of salary are generally above the long-term compensation opportunitiesmarket median, although the upside leverage in the Company’s short-term incentive programs is below typical market practice, resulting in a maximum total cash opportunity for the Company’s executives continuedthat falls just above the market 75th percentile.
The Company’s long-term incentive program design is more conservative than market practice due to be more heavily oriented toward performance-based opportunities than the peer group average, principally as a result(a) use of our long-term equity awards being 100% performance-based (vs.equity vs. a significant time-vested component at most peer companies)companies and (b) payouts capped at 100% of target vs. typical practice of providing maximum opportunities of 150% to 200% of target. Further, the Company’s equity grants generally cliff-vest at the end of a three-year performance period rather than the more typical pro rata vesting on an annual basis.
The mix of total direct compensation for the Company’s CEO is more heavily performance-based than peers and more heavily weighted toward short-term cash compensation, which places a relatively greater emphasis on producing short-term success. Pearl Meyer observed, however, that the CEO’s overall compensation included a significant long-term component providing balance and longer-term retention value.
The mix of total direct compensation for the Company’s other executives is similar to the market average in terms of balance between short-term and long-term, but the Company’s programs place more emphasis on performance-based pay (short-term and long-term incentive opportunities) relative to the market average.
Summary of Fiscal 2019 Compensation Actions
Program Design — For fiscal 2019, the Committee approved a limited number of plan design changes for the Company’s executive compensation programs.
PlanChanged for Fiscal 2019Rationale
Short-term incentive compensation planNo changes to plan designCompany EBITDA performance continues to align with objective in our long-term strategic plan and correlates strongly with Total Shareholder Return.
Long-term incentive planPerformance metrics changed from 100% EBITDA to 50% adjusted net income and 50% adjusted earnings per shareDiversifies the performance metrics between short- and long-term plans and better aligns management’s long-term incentives with shareholder interests.
Routine Compensation Approvals — The Committee also took the following compensation-related actions for fiscal 2019 (all of which are discussed in more detail below):
Base salaries — The Committee determined that base salaries for the executive officers would be held flat for fiscal 2019 compared to fiscal 2018.
Annual incentive bonuses — At the beginning of the year, the Committee approved a short-term incentive (STI) bonus plan that established challenging business performance goals, including consolidated EBITDA (exclusive of the impact of Cash Converters International) of $109.8 million, a 20% increase over the reported EBITDA for fiscal 2018. The approved plan provided for separate performance calculations and payouts of each different business unit, all subject to a “Company Performance Gate,” which was set at $93.3 million of consolidated EBITDA. Recognizing that discrete non-operational items could negatively impact the Company’s reported financial results, the plan gave the Committee the right to make such discretionary EBITDA adjustments in calculating the STI payouts as it deemed appropriate.
At the end of the year, the Committee determined that consolidated EBITDA for fiscal 2019 (taking into account adjustments that it considered appropriate) was $100.6 million. The approved EBITDA adjustments included the impairments and income/loss from operations of Cash Converters International (excluded per plan design); new business development costs; search fees and additional costs for new members of our board of directors; the exclusion of net income from acquisitions not included in the operating plan at the beginning of the year; and other items deemed outside management’s control. Based on the approved adjusted EBITDA, the Committee approved corporate-level STI bonus payout at 70% of target and business unit payouts of 85% for U.S. Pawn, 0% for Empeño Fácil, 58% for GPMX, and 0% for CASHMAX (based on the EBITDA performance of each business unit).

Long-term incentives — At the beginning of the year, the Committee approved long-term incentive (LTIP) awards that are 100% subject to performance-based vesting, contingent on the achievement of sustained earnings growth (measured by the annual growth rate in adjusted net income and adjusted diluted earnings per share). Awards vest based on performance measured at the end of a three-year performance period.
At the end of the year, the Committee approved the vesting of LTIP awards that had been granted at the beginning of fiscal 2017 based on the Company’s adjusted EBITDA performance over the three-year performance period (average annual growth in adjusted EBITDA of 10% or greater), which applied to 80% of the awards, and the reduction in long-term debt over the performance period ($100 million or less of Net Long-Term Debt), which applied to the remaining 20% of the awards.
Executive Chairman — The Committee, after consultation with Pearl Meyer, approved the following compensation arrangements for Phillip E. Cohen in connection with his appointment as Executive Chairman in September 2019:
Base salary of $1,500,000 per year.
Incentive compensation opportunity of $1,500,000 per year, awarded in the form of cash-settled phantom stock units (“Units”) tied to the trading price of the Company’s Class A Non-Voting Common Stock, as follows:
Award — At the beginning of a fiscal year (the “Performance Year”), the number of Units awarded will be determined by dividing $1,500,000 by the stock price at the close of the immediately preceding fiscal year.
Vesting — The awarded Units will vest at the end of the Performance Year so long as the “Company Performance Gate” under the Company’s STI plan for the Performance Year has been achieved. The Company Performance Gate is the level of performance (generally measured in terms of adjusted EBITDA) needed to achieve any payout under the STI plan. Even if the Company Performance Gate is achieved, the Committee in its discretion may reduce the number of Units that vest based upon the Committee’s evaluation of Mr. Cohen’s performance during the Performance Year against Key Performance Indicators (KPIs).
Payout — The vested Units will be paid out in two installments. The first installment will be paid as soon as practicable after the end of the Performance Year and will be an amount of cash equal to 50% of the vested Units multiplied by the stock price at the end of the Performance Year. The second installment will be paid out at the end of the next fiscal year and will be an amount of cash equal to 50% of the vested Units multiplied by the stock price at that time.
In its evaluation of the appropriate compensation arrangement for Mr. Cohen in the position of Executive Chairman, the Committee considered a variety of data, analyses and advice from Pearl Meyer. That data included competitive market data regarding the level and mix of executive chairman pay relative to CEO pay at companies that had both positions. Pearl Meyer collected publicly reported data from similarly-sized financial services companies that reported compensation associated with an executive chairman, as well as survey data for the position of executive chairman from other similarly-sized companies. Based upon its analysis of the market data, Pearl Meyer advised the Committee that total compensation for the Executive Chairman that was at or near 50% of the total compensation for the CEO would yield Executive Chairman total compensation that was below the 75th percentile of the competitive marketplace, which is where the Company generally targets its executive pay.
In addition to the quantum of total compensation for Mr. Cohen in the Executive Chairman role, the Committee also considered the mix of pay (fixed vs. variable, short-term vs. long-term) and the form of payment (cash vs. equity vs. equity-linked). After studying a variety of choices, the Committee concluded that a total compensation package with a higher portion of fixed pay compared to the market data was appropriate given the primarily advisory nature of Mr. Cohen’s expected contributions. The Committee did believe, however, that a significant variable, performance-based component should be an essential element of Mr. Cohen’s compensation package in keeping with our executive program design principles. The Committee ultimately determined that specifically identified, strategic goals are appropriate and structured an incentive opportunity that may pay out at target level (but not in excess of target level) only if the Committee determines at the end of the fiscal year that Mr. Cohen has met or exceeded the performance expectations. The Committee also believed that, generally, Mr. Cohen should not receive an incentive bonus payout if the Company as a whole has not achieved a level of performance that would result in the minimum payout under the management STI bonus plan; however, it reserved the discretion to award long-term incentive in the case of extraordinary accomplishment in furthering achievement of the Company’s strategic plan.
The Committee believed, and Pearl Meyer recommended, that Mr. Cohen’s incentive awards should be tied to stockholder value. Therefore, the Committee structured the incentive opportunity to be awarded in the form of phantom stock units that, if

earned, will be paid out in cash over a two-year period, with the amount of each payout being tied to the trading price of the Company’s Class A Non-Voting Common Stock on each payout date.
Mr. Cohen’s base salary for fiscal 2019 was prorated from the date of appointment until September 30, 2019 (approximately $78,000). At the time of appointment, the Committee indicated that it may consider an incentive opportunity of up to $750,000 for fiscal 2019 based on an assessment of Mr. Cohen’s overall contributions (including Company-related activities in which Mr. Cohen has been engaged prior to his appointment as Executive Chairman). Following the end of the year, the Committee reviewed Mr. Cohen’s contributions and approved the payment of a cash bonus of $525,000, or 70% of the incentive opportunity, consistent with the 70% corporate-level performance modifier approved under the STI plan applicable to management.
Chief M&A and Strategic Funding Officer — At the time Mr. Cohen was appointed Executive Chairman, Mr. Given resigned from his position as Executive Chairman and a member of the Board of Directors and assumed the executive officer position of Chief M&A and Strategic Funding Officer. Again with input from Pearl Meyer regarding market compensation for comparable positions, the Committee approved a continuation of Mr. Given’s base salary ($600,000 per year), but approved reductions in Mr. Given’s STI bonus target (from 125% of base salary to 100% of base salary) and LTIP awards (from 150% of base salary to 100% of base salary). The reductions in STI and LTIP target levels reduce Mr. Given’s total target compensation by approximately 20% and place his target levels in-line with the other direct reports to the CEO (prior to the fiscal 2020 reductions noted below).
Components of Compensation
Base Salary
Our primary objective with respect to base salary levels is to provide sufficient fixed cash income to retain and attract experienced and valuable leaders in a competitive market for executive talent. The base salaries of our executive officers are reviewed and adjusted (if appropriate) annually to reflect, among other things, individual performance, base salaries for comparable positions from a review of market data discussed previously, the tenure of the officers,experience in role, economic conditions and the base salaries of the officers relative to one another.internal equity.
The following table shows, for each of our Named Executive Officer, the base salaries that were in effect for fiscal 20172019 and 2016:2018:
Named Executive OfficerNamed Executive OfficerFiscal 2017 Base Salary Fiscal 2016 Base Salary IncreaseNamed Executive OfficerFiscal 2019 Base Salary Fiscal 2018 Base Salary Increase
          
Mr. GrimshawMr. Grimshaw$1,000,000
 $1,000,000
 —%Mr. Grimshaw$1,000,000
 $1,000,000
 —%
Mr. Chism (a)Mr. Chism (a)450,000
 
 N/AMr. Chism (a)450,000
 450,000
 —%
Mr. GivenMr. Given600,000
 600,000
 —%Mr. Given600,000
 600,000
 —%
Mr. RotundaMr. Rotunda675,000
 675,000
 —%Mr. Rotunda675,000
 675,000
 —%
Mr. Welch410,000
 410,000
 —%
Mr. Ashby (b)700,000
 700,000
 —%
Mr. DeBenedictus (a)Mr. DeBenedictus (a)425,000
 425,000
 —%
(a)Mr. Chism joined the Company as Chief Financial Officer in May 2017. HisDeBenedictus’ annual base salary was increased from $350,000 to $425,000 effective November 1, 2017, and therefore, the amount of base salary paid to Mr. DeBenedictus during fiscal 2018 was $418,750. Like the other Named Executive Officers, he received no base salary increase for fiscal 2017 was negotiated at that time.
(b)Mr. Ashby left the Company in May 2017.2019.
In November 2016,2019, the Committee determined that the base salaries for the executive officersNamed Executive Officers would again be held flat for fiscal 2017 (other than an increase of less than 7% for one executive officer to reflect an expanded role). None of the Named Executive Officers received any base salary increase for fiscal 2017.
In November 2017, the Committee determined that the base salaries for the executive officers would again be held flat for fiscal 2018 (other than an increase of approximately 17% for the General Manager of the Company’s Empeño Fácil business in Mexico to recognize outstanding performance and better align his total direct compensation opportunity to the market).2020. Consequently, the fiscal 20182020 base salary for each of the continuing Named Executive Officers will be the same as the base salary for fiscal 2017,2019, as shown in the table above.
Annual Short-Term Incentive Bonus
Our executive officers, as well as other key employees,team members, are eligible to participate in our annual Short-Term Incentive Compensation Plan (“STI”). The annual cash bonus opportunities offered to participants in the plan are designed to provide a powerful performance incentive contingent upon participants' contributions toward achievement of annual corporate and business unit financial results, as well as personal objectives that are tied to our strategic goals.
For fiscal 2017,2019, the incentive bonus opportunity for each executive officer was a function of a designated target amount (stated as a percentage of base salary) and a business performance modifier ranging from 0% to 150% based on the achievement of specified EBITDA-based performance goals. For participants in a specific business unit, the performance goal was based on that business unit’s achievement of specified levels of EBITDA. For other corporate-level participants, the performance goal was based on the Company’s achievement of specified levels of consolidated EBITDA ranging from $86.4$93.3 million to $116.8$126.3 million. The overall plan was subject to a “Company Performance Gate,” such that no STI bonuses would be paid to any participant if the Company did not achieve the minimum level of EBITDA required for a corporate-level payout, regardless of the EBITDA achieved by specific business units. This calculation providesprovided the maximum bonus opportunity for each executive,

with the final payout amount being subject to an evaluation of the executive’s individual performance. In calculating EBITDA, the Committee is permitted to make adjustments for specified special or extraordinary events or circumstances if the Committee, in its discretion, considers it appropriate to do so.
The following table sets forth the fiscal 20172019 STI bonus target (stated as a percentage of base salary) for each of the Named Executive Officers:Officers, all of whom were subject to the corporate-level performance goal based on consolidated EBITDA:
Named Executive OfficerFiscal 20172019 Target Amount (as a % of base salary)
  
Mr. Grimshaw250%
Mr. Chism80%
Mr. Given125%
Mr. Rotunda150%
Mr. Welch75%
Mr. Ashby (a)DeBenedictus100%
(a)Mr. Ashby left the Company in May 2017.

In November 2017,2019, the Committee reviewed the Company's performance during fiscal 2017, noting the performance highlights described above under "Executive Summary — 2017 Business Highlights." The Committee also noted that, based on the Company’s financial results for fiscal 2017,2019, the Company had achieved consolidated EBITDA of $82.6$54.5 million. The Committee considered and approved adjustments (both positive and negative) that were designed to exclude the impact of special or extraordinary events that are beyond the control of management, such as the looting in Mexico that negatively impacted the Company’s performance in the second quarter of fiscal 2017 and the hurricanes in Texas and Florida that negatively impacted the Company’s performance in the fourth quarter.management. The Committee determined that, with those adjustments, adjusted EBITDA for purposes of calculating the fiscal 20172019 STI bonus payouts was $94.7$100.6 million and, based on that performance, confirmed the consolidated business performance modifier for the fiscal 20172019 STI payout at the 77% level.to be 70%. Taking into account the individual performance modifiers, the Committee approved the payouts for the Named Executive Officers as indicated in the “Non-Equity Incentive Plan Compensation” column in the Summary Compensation Table below. Those amounts were calculated as follows:
 Named Executive Officer (a)2017 SalaryTarget AmountTarget OpportunityCompany Performance Modifier (b)Individual Performance Modifier (b)Actual Award Earned
 
        
 Mr. Grimshaw$1,000,000
250%$2,500,000
77%N/A$1,925,000
 Mr. Chism (c)450,000
80%360,000
77%50%85,447
 Mr. Given600,000
125%750,000
77%N/A577,500
 Mr. Rotunda675,000
150%1,012,500
77%100%779,625
 Mr. Welch410,000
75%307,500
77%80%213,098
 Named Executive Officer2019 SalaryTarget AmountTarget OpportunityBusiness Performance Modifier (a)Actual Award Earned
 
       
 Mr. Grimshaw$1,000,000
250%$2,500,000
70%$1,750,000
 Mr. Chism450,000
80%360,000
70%126,000
 Mr. Given (b)600,000
125%750,000
70%519,534
 Mr. Rotunda675,000
150%1,012,500
70%637,875
 Mr. DeBenedictus425,000
100%425,000
70%223,125
(a)Mr. Ashby left the Company effective May 8, 2017 and did not receive any payout under the fiscal 2017 STI bonus plan.
(b)For Mr. Grimshaw and Mr. Given, 100% of their Target Opportunity is subject to the CompanyBusiness Performance Modifier. For each of the other Named Executive Officers, 50% of the Target Opportunity is subject to reduction based on the Individual Performance Modifier and then the CompanyBusiness Performance Modifier is applied to the resulting Target Opportunity. The Individual Performance Modifiers for Mr. Chism, Mr. Rotunda and Mr. WelchDeBenedictus were recommended by the Chief Executive Officer and approved by the Compensation Committee. The Chief Executive Officer’s recommendations were based on his subjective evaluation of each executive's performance during the year relative to the Company's performance as a whole, with the expectation that only extraordinary performance would merit a 100% Individual Performance Modifier. Given these standards, the Chief Executive Officer recommended, and the Compensation Committee approved, the Individual Performance Modifiers noted above.
(c)(b)For Mr. Chism,Given’s participation during fiscal 2019 is prorated at 100% of his Target Opportunity tied to the award was proratedBusiness Performance Modifier from October 1, 2018 through September 12, 2019, when he assumed the position of Chief M&A and Strategic Funding Officer. In his new role, 50% of his Target Opportunity is subject to reduction based on the date of his appointment of Chief Financial Officer effective May 9, 2017.Individual Performance Modifier and then the Business Performance Modifier is applied to the resulting Target Opportunity.
In November 2017,2019, the Committee approved the short-term incentive bonusSTI plan for fiscal 2018, which will be substantially identical to2020. The fiscal 2020 STI plan contains the same design elements as the fiscal 20172019 plan. Upon management’s recommendation, however, the Committee approved reductions in the Target Amount percentages for certain executive officers. These reductions are part of management’s overall plan except thatto reduce administrative expenses going forward. For fiscal 2020, the business performance modifiers for participants who are assigned to specific business units will be based on the EBITDA performance of those respective business units (subject to the achievement of a threshold level of consolidated EBITDA). The business performance modifiers for corporate participants will continue to be based on consolidated EBITDA performance. The fiscal 2018 Target Amount percentages for each of the continuing Named Executive Officers is the samewill be as the fiscal 2017 Target Amount (as shown in the table above)follows: Mr. Grimshaw, 225%; Mr. Chism, 60%; and Mr. Given, 75%.
Long-Term Incentives
General Long-term incentive compensation, in the form of performance-based equity awards, is a key component in our executive compensation program, helping to encourage long-term commitment, shareholder alignment and long-term performance orientation. The value of equity awards over time bears a direct relationship to the price of our shares and the returns experienced by our stockholders. These awards are made under the EZCORP Long-Term Incentive Plan (“LTIP”).
All of our executive officers are eligible to receive equity incentive awards. ForSince fiscal 2016, and forward, we modifiedhave structured our approach to long-term incentive compensation program to place greater emphasis on long-term performance that enhances stockholder value. Now, unlike Unlike

many of our peers who have a significant time-vested component to their long-term awards, 100% of our long-term incentive awards are subject to performance-based vesting. In order to further emphasize the long-term nature of these awards, 100% of the LTIP awards vest at the end of thea three-year performance period, rather than a prorated vesting each year during the performance period. The Committee believes that this structure incentivizes and rewards longer term vision and strategies and provides a balance to the Company’s short-term programs, which tend to be focused on annual performance.
Grant frequency The Committee considers new LTIP grants for all executives every year, although we do not necessarily grant new equity to all executives every year. The frequency of LTIP grants and the amount of equity awards granted in a given year are based in part upon an assessment of past equity awards still outstanding at the time new grants are to be made.
LTIP awards may be made at any time as determined by the Committee, and the grant price (i.e., the stock price used to determine the number of shares or units awarded)for accounting purposes is generally the closing trading price on the date the award is approved. The annual LTIP awards, however, are intended to incentivize performance over the full designated performance period. Therefore,

the Committee considers it appropriate to use the stock price at the beginning of the performance period asin determining the grant price,number of shares or units to be granted, even though the awards may be approved by the Committee at a later date. In the Committee’s view, this methodology, consistently applied, neutralizes the stock price as a factor impacting the timing of awards.
Fiscal 20172019 LTIP awards— In November 2016,2018, the Committee considered and approved significant changes in the LTIP plan design for fiscal 2017 LTIP awards2019 to better align management’s incentives with measures that shareholders consider to be reflective of long-term value creation. Specifically, the Committee replaced the EBITDA-based performance measure used for our key employees, includingseveral years with two equally-weighted performance measures — one based on net income and the executive officers.other based on diluted earnings per share (EPS), with both measures subject to adjustments designed to eliminate certain non-cash income and expense items, the impact of foreign currency fluctuations and, at the discretion of the Committee, other items or events beyond management’s control. The approved awards consist of restricted stock units that vest at the end of a three-year performance period (September 30, 2019)2021) based on the following performance metrics: the vesting of 80%50% of the units is subject to achieving specified EBITDAadjusted net income growth targets, and the vesting of 20%50% of the units is subject to achieving specified reductions in net debt (defined as consolidated long-term recourse debt minus cash, cash equivalents and restricted cash).adjusted diluted EPS growth targets. The specified performance metrics provide for vesting of either 0% (Below Threshold), 50% (Threshold) or 100% (Target) of the units, depending on the level of performance;performance on each respective metric; there is no “kicker” for over-performance, and no more than 100% of the units will vest in any event. There is no interpolation for performance between Threshold and Target; thus, performance between Threshold and Target results in 50% vesting for each metric.
The number of units awarded to each recipient was a function of a multiple of the recipient’s base salary divided by $11.06 (the closing trading price of our Class A Common Stock on September 30, 2016).
The following table shows the approved fiscal 2017 LTIP awards for the Named Executive Officers:
Named Executive OfficerPercent of Base SalaryNumber of Units
   
Mr. Grimshaw300%271,248
Mr. Chism (a)—%
Mr. Given150%81,374
Mr. Rotunda100%61,031
Mr. Welch100%37,071
Mr. Ashby (b)100%63,291
(a)Mr. Chism joined the Company in May 2017 and received no LTIP award for fiscal 2017.
(b)Mr. Ashby left the Company in May 2017, and as a result, these units were forfeited.
Fiscal 2018 LTIP awardsIn November 2017, the Committee approved the fiscal 2018 LTIP awards, the structure of which will be substantially identical to that of the fiscal 2017 awards, except that the vesting of 100% of the units will be subject to achieving specified EBITDA growth targets over the three-year performance period. Consistent with the Committee’s philosophy described above, the stock price used to determine the number of units awarded was $9.50$10.70 (the closing trading price of the Class A Common Stock on September 29, 2017,28, 2018, the last trading day of the preceding fiscal year).
The following table shows the approved fiscal 2019 LTIP awards for the Named Executive Officers:
Named Executive OfficerPercent of Base SalaryNumber of Units
   
Mr. Grimshaw300%280,373
Mr. Chism100%42,056
Mr. Given150%84,112
Mr. Rotunda100%63,084
Mr. DeBenedictus100%39,719
Fiscal 2020 LTIP Awards — In addition,November 2019, the Committee approved certain special performance-basedthe size of fiscal 2020 LTIP awards (expressed as a percent of base salary) for certain executives and key employees. These awards are scheduledeach participant in the fiscal 2020 LTIP program. Upon management’s recommendation, the Committee approved reductions in the percentage of base salary used to vest on September 30, 2018, subject to the achievement of specified levels of consolidated EBITDA during fiscal 2018. The following Named Executive Officers receivedcompute the number of units indicated:awarded to certain executive officers. These reductions are part of management’s overall plan to reduce administrative expenses going forward. For fiscal 2020, the LTIP award for each of the continuing Named Executive Officers will be based on the following percentages of base salaries: Mr. Grimshaw, 64,000;200%; Mr. Chism, 80%; and Mr. Given, 19,000; Mr. Rotunda, 17,000;80%. The Committee has not yet finalized the overall structure of the fiscal 2020 LTIP awards, including the specific vesting and Mr. Welch, 13,000. Mr. Chism was not eligible for one of these special awards due to his recent hiring.performance criteria.
Supplemental Executive Retirement Plan
We provide selected executives, including all of the Named Executive Officers, with a non-qualified Supplemental Executive Retirement Plan (“SERP”) in order to offset some of the negative impacts of the highly paid executive contribution limitations applicable to our 401(k) retirement savings plan. For fiscal 2017,2019, the Committee approved contributions to the SERP for each of the executive officers equal to 10% of base salary. This resulted in the following contributions to the SERP for each of the

Named Executive Officers:
Named Executive OfficerFiscal 2017 SERP ContributionFiscal 2019 SERP Contribution
  
Mr. Grimshaw$100,000
$100,000
Mr. Chism
45,000
Mr. Given60,000
60,000
Mr. Rotunda67,500
67,500
Mr. Welch41,000
Mr. Ashby70,000
Mr. DeBenedictus42,500
In November 2017,2019, the Committee approved fiscal 20182020 contributions to the SERP equal to 10% of base salary for each of the executive officers, including the continuing Named Executive Officers.
Other Benefits and Perquisites
The executive officers participate in other benefit plans on the same terms as other employees.team members. These plans include medical, dental and life insurance benefits, and our 401(k) retirement savings plan. In addition, we provide supplemental healthcare benefits to our executive officers. The amount of that benefit for the Named Executive Officers during fiscal 2017 is included in the “All Other Compensation” column of the Summary Compensation Table below.
Since 2014, we have hired several new executive officers who relocated to Austin, Texas from other countries. To assist these executives with securing suitable housing arrangements in Austin, the Committee has approved housing allowances to cover mortgage or rental payments actually made with respect to housing arrangements in the Austin, Texas area. During fiscal 2017, the Committee agreed to extend each of the previously approved allowances to a total of three years from its inception date. The following table shows for each of Mr. Grimshaw and Mr. Given (the only two Named Executive Officers who are receiving housing allowances) the amount of the allowance approved by the Committee, the scheduled expiration date and the amount actually utilized by the executive during fiscal 2017:
 Approved Temporary Housing AllowanceAmount of Allowance Utilized in Fiscal 2017 (b)
Named Executive Officer (a)Amount (per month)Scheduled Expiration
    
Mr. Grimshaw$25,000
November 30, 2017$194,665
Mr. Given10,000
March 31, 2018106,473
(a)Mr. Ashby also received a housing allowance, but that allowance terminated upon his departure from the Company in May 2017.
(b)These amounts are included in the “All Other Compensation” column of the Summary Compensation table below.
In addition, ourOur executives who come to the U.S. from other countries find it difficult to secure automobile leases because of their visa status. To assist with this difficulty, the Company has either purchased or leased automobiles on behalf of certain of our expatriate executive officers and then leased or released the automobiles to the executives. We do not consider these arrangements to be compensatory, as the leases to the executives are reimbursingdesigned to reimburse the Company the full costs associated with these arrangements.
Clawback Policy
The Board of Directors retains the right to seek reimbursement (clawback) of incentive compensation (whether cash or equity) from any executive officer who has, in the Board’s determination, violated Company policies or otherwise engaged in intentional misconduct that, in either case, caused a material restatement of financial results
Anti-Hedging Policy
The Company maintains a policy prohibiting the trading of derivatives or “short-selling” Company stock by members of the Board of Directors, executive officers or any other persons associated or affiliated with the Company (through employment, contractual relationship or otherwise) who are designated from time to time by the Board of Directors. The Board believes that this policy, by preventing the shifting of the risks of ownership of Company stock, helps to align the interests of management with the interests of the other Company stockholders.
Executive Share Retention Policy
The Board of Directors has adopted stock ownership requirements applicable to the members of the Board of Directors and the executive officers. Pursuant to those requirements, each non-executive member of the Board of Directors and each executive officer is required to hold a number of shares of Class A Non-Voting Common Stock having a market value equal to the applicable “Required Multiple” of the annual retainer fee (in the case of the non-executive directors) or base salary (in the case of the executive officers). The Required Multiple is equity to 4X for the non-executive directors and the CEO, 2X for the Executive Chairman and 1X for the other executive officers. Each person subject to the stock ownership requirements is required to hold at least 50% (in the case of the non-executive directors) or 30% (in the case of the executive officers) of each vesting of restricted stock or restricted stock units until the required stock ownership amount is satisfied. Thereafter, such person can sell shares (subject to the Company’s trading window policy) so long as the required stock ownership amount is maintained.
Other Executive Compensation Matters
Severance — We provide the following severance benefits to our executive officers:
Each of our executive officers will receive salary continuation for one year if his or her employment is terminated by the Company without cause.

Generally, restricted stock awards, including those granted to the executive officers, provide for accelerated vesting of some or all of the unvested shares or units in the event of the holder's death or disability.
More information on severance arrangements can be found under “Other Benefit Plans Certain Termination Benefits” below. The Committee believes that these benefits provide important protection to the executive officers, are consistent with practice of the peer companies and are appropriate for attraction and retention of executive talent.
Restrictive Covenants Each of the Company's executive officers (other than Mr. Cohen and Mr. Wedin), along with other key team members, has entered into a Protection of Sensitive Information, Non-competition and Non-solicitation Agreement, under which the executive is subject to confidentiality and non-disclosure obligations with respect to various categories of proprietary, competitively sensitive and confidential information. In addition, each such executive has agreed that, for a period of one year following the termination of employment with the Company, he or she will not compete with the Company (within a defined area) and will not solicit the Company's team members or suppliers.
Compensation Committee Report
The Compensation Committee has reviewed the foregoing Compensation Discussion and Analysis and has discussed it with management. Based on that review and those discussions, the Committee has recommended to the Board of Directors that the Compensation Discussion and Analysis be included in our Annual Report on Form 10-K for the fiscal year ended September 30, 2019.
Pablo Lagos Espinosa (Chair)
Shelaghmichael Brown
Robert W.K. Webb
Compensation Risk
The Committee continually monitors the Company's general compensation practices, specifically the design, administration and assessment of our incentive plans, to identify any components, measurement factors or potential outcomes that might create an incentive for excessive risk-taking detrimental to the Company. The Committee has determined that our compensation plans and policies do not encourage excessive risk-taking.
Our executive compensation program provides a balance of short-term and long-term incentives that reward achievement of profitable, consistent and sustainable results.
Annual incentive compensation tied to achievement of profitable Company or business unit performance (as measured by consolidated and/or business unit EBITDA); and
Meaningful long-term equity incentive opportunities that are 100% performance-based and provide an incentive to deliver long-term growth in stockholder value as a result of sustained earnings growth, prudent balance sheet management or other measures.
Other Executive Compensation Matters
Severance — Mr. Ashby, who had been serving as Chief Financial Officer, left the Company effective May 8, 2017 as part of our continuing efforts to align our corporate organizational and expense structure with a more simplified business model. Mr. Ashby’s departure was not the result of any issue or concern with our accounting, financial reporting or internal control over financial reporting, nor the result of Mr. Ashby’s contributions or performance while at the Company.
In connection with his departure, we entered into a separation agreement that provided Mr. Ashby with the following severance benefits (all of which were approved by the Committee):
A severance payment equal to one year’s salary ($700,000), consistent with Mr. Ashby’s terms of hire;

Accelerated vesting of 4,667 shares of restricted stock that were otherwise scheduled to vest on September 30, 2017;
Retention of 63,029 (out of 113,452) restricted stock units that are scheduled to vest on September 30, 2018, with the vesting of the retained units remaining subject to the attainment of the applicable performance goals at the vesting date;
Accelerated vesting of his SERP account; and
Payment or reimbursement of the costs of moving Mr. Ashby and his family back to Australia.
In the separation agreement, Mr. Ashby provided a general release of claims against the Company and affirmed certain non-competition and non-solicitation obligations to which he is subject for a period of one year following his termination of employment.
We provide the following severance benefits to our executive officers:
Each of our executive officers will receive salary continuation for one year if his or her employment is terminated by the Company without cause.
Generally, restricted stock awards, including those granted to the executive officers, provide for accelerated vesting of some or all of the unvested shares or units in the event of the holder's death or disability.
More information on severance arrangements can be found under “Other Benefit Plans Certain Termination Benefits” below. The Committee believes that these benefits provide important protection to the executive officers, are consistent with practice of the peer companies and are appropriate for attraction and retention of executive talent.
Restrictive Covenants Each of the Company's executive officers, along with other key employees, has entered into a Protection of Sensitive Information, Non-competition and Non-solicitation Agreement, under which the executive is subject to confidentiality and non-disclosure obligations with respect to various categories of proprietary, competitively sensitive and confidential information. In addition, the executive has agreed that, for a period of one year (six months, in the case of Mr. Grimshaw) following the termination of employment with the Company, he or she will not compete with the Company (within a defined area) and will not solicit the Company's employees or suppliers.
Other Factors Affecting Compensation In establishing total compensation for the executive officers, the Committee considers the effect of Section 162(m) of the Internal Revenue Code, which limits the deductibility of compensation paid to each covered employee. Generally, Section 162(m) prevents a company from receiving a federal income tax deduction for compensation paid to a covered employee in excess of $1 million for any year, unless that compensation is performance-based. To the extent practical, the Committee intends to preserve deductibility, but may choose to provide compensation that is not deductible if necessary to attract, retain and reward high-performing executives or if otherwise appropriate under the circumstances.
Compensation Committee Report
The Compensation Committee has reviewed the foregoing Compensation Discussion and Analysis and has discussed it with management. Based on that review and those discussions, the Committee has recommended to the Board of Directors that the Compensation Discussion and Analysis be included in our Annual Report on Form 10-K for the fiscal year ended September 30, 2017.
Santiago Creel Miranda
Lachlan P. Given
Pablo Lagos Espinosa (Chair)
Thomas C. Roberts
Compensation Committee Interlocks and Insider Participation
Mr. Given (a(who served as a member of the Compensation Committee)Committee until April 11, 2019) is also an executive officer of the Company. The other persons who served as members of the Compensation Committee during fiscal 2019 (Mr. Creel,Appel, Ms. Brown, Mr. Lagos and Mr. Roberts)Webb) are not and have never been an officer of or employed by the

Company and do not have any relationship that requires disclosure under Item 404 of Regulation S-K, the SEC’s rules requiring disclosure of certain relationships and related party transactions.
Mr. Grimshaw and Mr. Given (both executive officers of the Company) serve as directors of Cash Converters International Limited, and Mr. Cumins (a director) is the Executive Deputy Chairman and a member of the board of directors of Cash Converters International Limited. However, no compensation committee interlocks exist between the two companies.

Summary Compensation Table
The table below summarizes the total compensation for fiscal 2017, 20162019, 2018 and 20152017 for the Named Executive Officers. See “Part III, Item 11 — Executive Compensation — Compensation Discussion and Analysis” for a description of how we determined the Named Executive Officers.
Name and Principal PositionFiscal Year 
Salary
(1)
 
Bonus
(2)
 
Stock Awards
(3)
 Non-Equity Incentive Plan Compensation (4) All Other Compensation (5) Total
      
              
Stuart I. Grimshaw (6)
Chief Executive Officer
2017 $1,000,000
 $
 $2,603,981
 $1,925,000
 $315,929
 $5,844,910
2016 1,000,000
 
 1,804,343
 4,210,000
 504,471
 7,518,814
2015 865,385
 1,250,000
 5,314,000
 1,060,000
 278,817
 8,768,202
Daniel M. Chism
Chief Financial Officer
2017 159,231
 
 
 85,447
 8,574
 253,252
2016 
 
 
 
 
 
2015 
 
 
 
 
 
Lachlan P. Given (6)
Executive Chairman
2017 600,000
 
 781,190
 577,500
 198,213
 2,156,903
2016 600,000
 
 541,305
 1,125,000
 190,126
 2,456,431
2015 604,038
 450,000
 2,420,200
 
 154,505
 3,628,743
Joseph L. Rotunda (7)
Chief Operating Officer
2017 668,750
 
 585,898
 779,625
 81,924
 2,116,197
2016 668,750
 
 263,857
 1,518,750
 80,726
 2,532,083
2015 169,231
 97,200
 110,387
 
 262,030
 638,848
Thomas H. Welch, Jr.
Chief Legal Officer and Secretary
2017 410,000
 
 355,882
 213,098
 67,725
 1,046,705
2016 410,000
 
 196,695
 403,594
 63,146
 1,073,435
2015 408,385
 153,750
 223,963
 
 56,487
 842,585
Mark Ashby (8)
Chief Financial Officer
2017 460,385
 
 607,594
 
 890,128
 1,958,107
2016 700,000
 
 335,818
 945,000
 201,324
 2,182,142
2015 212,692
 787,750
 169,179
 
 59,695
 1,229,316
Name and Principal PositionFiscal Year 
Salary
(1)
 Bonus 
Stock Awards
(2)
 Non-Equity Incentive Plan Compensation (3) All Other Compensation (4) Total
      
              
Stuart I. Grimshaw (5)
Chief Executive Officer
2019 $1,000,000
 $
 $2,573,824
 $1,750,000
 $381,200
 $5,705,024
2018 1,000,000
 
 3,702,943
 2,625,000
 175,811
 7,503,754
2017 1,000,000
 
 2,603,981
 1,925,000
 315,929
 5,844,910
Daniel M. Chism
Chief Financial Officer
2019 450,000
 
 386,074
 126,000
 70,497
 1,032,571
2018 450,000
 
 461,838
 302,400
 80,587
 1,294,825
2017 159,231
 
 
 85,447
 8,574
 253,252
Lachlan P. Given (5)(6)
Chief M&A and Strategic Funding Officer
2019 600,000
 
 772,148
 519,534
 81,372
 1,973,054
2018 600,000
 
 1,110,886
 787,500
 153,588
 2,651,974
2017 600,000
 
 781,190
 577,500
 198,213
 2,156,903
Joseph L. Rotunda (7)
Chief Operating Officer
2019 675,000
 
 579,111
 637,875
 83,808
 1,975,794
2018 675,000
 
 864,367
 1,063,125
 90,399
 2,692,891
2017 668,750
 
 585,898
 779,625
 81,924
 2,116,197
Mark DeBenedictus (8)
Chief Customer Experience Officer
2019 425,000
 
 364,620
 223,125
 61,529
 1,074,274
2018 418,750
 
 359,210
 395,605
 57,216
 1,230,781
2017 96,923
 
 
 138,257
 86,092
 321,272
(1)The amounts shown under “Salary” reflect the gross amounts of base salary paid to each of the Named Executive Officers during the fiscal years so noted. The fiscal 2017 amounts for Mr. Chism and Mr. Ashby and the fiscal 2015 amounts for Mr. Grimshaw, Mr. Ashby and Mr. RotundaDeBenedictus reflect the number of days during the fiscal year that eachhe was employed by the Company. For Mr. DeBenedictus, the amount shown under All Other Compensation for fiscal 2017 includes the amounts we paid to him as a consultant prior to the start of his employment. See the table under “Other Benefits and Perquisites — All Other Compensation” below.
(2)Of fiscal 2015 amount shown for Mr. Ashby, $665,000 represents a sign-on bonus paid pursuant to his terms of hire. The remaining fiscal 2015 amount for Mr. Ashby ($122,750) and the fiscal 2015 amounts for the other Named Executive Officers reflect discretionary retention bonuses that were approved and paid in November 2015, with Mr. Ashby’s and Mr. Rotunda’s bonuses being prorated to reflect the number of days each was employed by the Company during fiscal 2015.
(3)Amounts represent the aggregate grant date fair value of restricted stock or restricted stock unit awards, computed in accordance with FASB ASC 718-10-25. See Note 9 of Notes to Consolidated Financial Statements included in “Part II, Item 8 — Financial Statements and Supplementary Data.” The actual value realized by the Named Executive Officer with respect to stock awards will depend on whether the award vests and, if it vests, the market value of our stock on the date the stock is sold.
For a description of these awards, see the “Grant of Plan-Based Awards” table under “Incentive Plan Based Awards” below. See also “Compensation Discussion and Analysis — Components of Compensation — Long-Term Incentives” above.
(4)(3)The fiscal 2017 and 2016 amountsAmounts represent the amount of bonuses paid pursuant to the fiscal 2017 and 2016 Short-Term Incentive Compensation Plan. See “Compensation Discussion and Analysis — Components of Compensation — Annual Incentive Bonuses” above. The fiscal 2016 amount for Mr. Grimshaw also includes $460,000 representing the final special short-term bonus paid to Mr. Grimshaw pursuant to his terms of hire. The Company did not pay STI bonuses for fiscal 2015, but did pay retention bonuses associated with fiscal 2015 as described in note (2) above. The fiscal 2015 amount shown for Mr. Grimshaw represents the special short-term incentive bonuses paid to Mr. Grimshaw pursuant to his terms of hire.
(5)(4)Amounts include the cost of providing various perquisites and personal benefits, (including housing allowances, where applicable), as well as the value of our contributions to the company-sponsored 401(k) plan and Supplemental Executive Retirement Plan. For detail of the amounts shown for each Named Executive Officer, see the table under “Other Benefits and Perquisites — All Other Compensation” below.

(6)(5)Mr. Grimshaw and Mr. Given also serve on the board of directors of Cash Converters International Limited, with Mr. Grimshaw serving as non-executive chairman. The director fees paid to them by Cash Converters International Limited for fiscal 2017,2019, fiscal 20162018 and fiscal 20152017 were as follows: Mr. Grimshaw, $129,538, $124,429$119,678, $129,329 and $53,927,$129,538, respectively; Mr. Given, $81,009, $71,987$66,879, $72,272 and $78,953,$81,009, respectively. These amounts are not included in the Summary Compensation Table, as they were paid by Cash Converters International Limited, which is not controlled by EZCORP.
(7)(6)The amounts shown for Mr. Rotunda under All Other Compensation for fiscal 2015 include $220,640 in director fees paid and stock awards granted to Mr. RotundaGiven served as compensation for serving onExecutive Chairman of the Company’s Board of Directors prior to rejoining the Company as an executive in May 2015. See the table under “Other Benefits and Perquisites — All Other Compensation” below. Mr. Rotunda has not received any additional compensation for serving onuntil September 12, 2019, when he resigned from the Board of Directors since May 2015.and assumed the executive officer position of Chief M&A and Strategic Funding Officer.
(7)Mr. Rotunda retired from the Company effective October 4, 2019.
(8)Mr. DeBenedictus became an executive officer effective May 2017. The 2017 Salary amount shown forincludes the salary we paid to Mr. AshbyDeBenedictus during fiscal 2017. The amounts shown under All Other Compensation for fiscal 2017 includes severance benefitsrepresent the amounts we paid to him in connection with his separation fromTransform Technology Services, a business and advisory firm wholly-owned by Mr. DeBenedictus, pursuant to consulting agreements between the Company and such firm. Mr. DeBenedictus left the Company effective May 8, 2017, as described in “Compensation Discussion and Analysis — Other Executive Compensation Matters — Severance” above. For detail of these amounts, see the table under “Other Benefits and Perquisites — All Other Compensation” below.December 1, 2019.
CEO Pay Ratio
We are providing the following information about the relationship of the annual total compensation of our team members and the annual total compensation of Mr. Grimshaw, our Chief Executive Officer (“CEO”). We selected September 30, 2019 as our determination date, and as of that date, our consolidated subsidiaries employed approximately 6,800 team members, with

approximately 3,700 team members based in the U.S., approximately 3,000 team members based in Latin America and the remainder based in other jurisdictions. We selected gross wages for fiscal 2019 as the most appropriate measure of compensation for identifying our median team member and applied this measure consistently across our team member population. Gross wages generally include salary and wages (regular, hourly and overtime), commissions and bonuses. We annualized the compensation of all permanent full-time and part-time team members who were hired during fiscal 2019. We applied an end-of-period exchange rate as of September 30, 2019 to convert all applicable Latin American and other currencies into U.S. dollars. We have not included any cost of living adjustments.
We calculated the median team member’s annual total compensation in accordance with the rules used to calculate the CEO’s compensation included in the Summary Compensation Table above. Using this methodology, we determined that our median team member was a full-time store manager located in Mexico where team member wages are significantly lower than in the U.S. The identified median team member had annual total compensation of $14,416, comprised of gross annual wages, bonuses, retirement contributions and other.
For fiscal 2019, the annual total compensation of our CEO was $5,705,024, comprised of the various components described in the Summary Compensation Table above. Based on our CEO’s annual total compensation compared to the compensation for the median team member, our estimated CEO pay ratio is 396:1. This ratio is influenced by a number of factors, including the geographic distribution of our team members, the mix of hourly vs. salaried team members and compensation trends. As a result of these and other variables, we do not believe comparisons to the CEO pay ratios of other companies are likely to be meaningful.
Incentive Plan Based Awards
The following table sets forth certain information about plan-based awards that we made to the Named Executive Officers during fiscal 2017.2019. For information about the plans under which these awards were granted, see “Compensation Discussion and Analysis — Components of Compensation — Annual Incentive Bonus” and “Compensation Discussion and Analysis — Components of Compensation — Long-Term Incentives” above.
Grants of Plan-Based Awards
 
Estimated Future Payouts Under
Non-Equity Incentive Plan Awards (1)
 Estimated Future Payouts Under
Equity Incentive Plan Awards (2)
 Grant Date Fair Value (3) 
Estimated Future Payouts Under
Non-Equity Incentive Plan Awards (1)
 Estimated Future Payouts Under
Equity Incentive Plan Awards (2)
 Grant Date Fair Value (3)
NameGrant Date Threshold
Target
Maximum Threshold Target Maximum Grant Date Threshold
Target
Maximum Threshold Target Maximum 
                            
Mr. Grimshaw10/1/2016 $1,250,000
 $2,500,000
 $3,750,000
        11/12/2018 $1,250,000
 $2,500,000
 $3,750,000
        
11/8/2016       135,624
 271,248
 271,248
 $2,603,981
11/12/2018       140,187
 280,373
 280,373
 $2,573,824
Mr. Chism10/1/2016 $72,000
 $144,000
 $216,000
        11/12/2018 $180,000
 $360,000
 $540,000
        
11/12/2018       21,028
 42,056
 42,056
 $386,074
Mr. Given10/1/2016 $375,000
 $750,000
 $1,125,000
        11/12/2018 $375,000
 $750,000
 $1,125,000
        
11/8/2016       40,687
 81,374
 81,374
 $781,190
11/12/2018       42,056
 84,112
 84,112
 $772,148
Mr. Rotunda10/1/2016 $506,250
 $1,012,500
 $1,518,750
        
Mr. Rotunda (4)11/12/2018 $506,250
 $1,012,500
 $1,518,750
        
11/8/2016       30,516
 61,031
 61,031
 $585,898
11/12/2018       31,542
 63,084
 63,084
 $579,111
Mr. Welch10/1/2016 $153,750
 $307,500
 $461,250
        
Mr. DeBenedictus (5)11/12/2018 $212,500
 $425,000
 $637,500
        
11/8/2016       18,536
 37,071
 37,071
 $355,882
11/12/2018       19,860
 39,719
 39,719
 $364,620
Mr. Ashby10/1/2016 $350,000
 $700,000
 $1,050,000
        
11/8/2016       31,646
 63,291
 63,291
 $607,594
(1)These amounts represent the potential payouts under the fiscal 20172019 Short-Term Incentive Compensation Plan. See “Compensation Discussion and Analysis — Components of Compensation — Annual Incentive Bonuses” above. The “Target” amount is the amount that will be paid if the specified performance goals are achieved at the target level (although the Compensation Committee may reduce any award if it chooses to do so). The “Threshold” amount reflects the amount that would be paid if the minimum performance goals are achieved, while the “Maximum” amount represents the maximum amount that will be paid if the maximum performance goals are achieved. The numbers shown for Mr. Chism reflect the proration of his potential payout based on his start date of May 8, 2017.achieved or exceeded. See the “Non-Equity Incentive Plan Compensation” column in the Summary Compensation Table above for the amount of the actual payout for each of the Named Executive Officers.
(2)These amounts represent the fiscal 20172019 awards under the Long-Term Incentive Plan. See “Compensation Discussion and Analysis — Components of Compensation — Long-Term Incentives” above. The “Target” amount is the number of units that will vest if the specified performance goals are achieved at the target level. The “Threshold” amount reflects the number of units that will vest if the minimum performance goals are achieved for both the 80% portion of the award subject to EBITDAnet income and EPS growth targets and the 20% portion of the award subject to net debt reduction targets. No more than 100% of the Target amountnumber of units will vest; therefore, the “Maximum” amount is the same as the Target amount. Each unit represents the right to receive one share of Class A Common Stock upon vesting.
(3)Represents the estimated grant date fair value of fiscal 20172019 equity awards, assuming payout at “Target” level. This is the estimated amount of aggregate compensation cost we expect to recognize over the performance period, determined as of the grant date. See “Compensation Discussion and Analysis — Components of Compensation — Long-Term Incentives” above.

(4)Mr. Rotunda retired from the Company effective October 4, 2019. Under the terms of Mr. Rotunda’s LTIP award, Mr. Rotunda will retain these units subject to the applicable vesting provisions.
(5)Mr. DeBenedictus left the Company effective December 1, 2019. In connection with his termination of employment, the Company agreed that he will retain a pro rata portion (one-third) of his unvested LTIP award subject to the applicable vesting provisions.
The following table sets forth certain information about outstanding stock awards held by the Named Executive Officers as of the end of fiscal 2017.2019. None of the Named Executive Officers holds any stock options.
Outstanding Equity Awards at Fiscal Year-End
  Stock Awards  Stock Awards
NameAward Date Number of Shares or Units of Stock That Have Not Vested   Market Value of Shares or Units of Stock That Have Not Vested (1)Award Date Number of Shares or Units of Stock That Have Not Vested   Market Value of Shares or Units of Stock That Have Not Vested (1)
          
Mr. Grimshaw11/3/2014 200,000
 (2) $1,900,000
11/12/2018 280,373
 (2) $1,811,210
3/21/2016 324,149
 (3) 3,079,416
11/13/2017 315,789
 (3) $2,039,997
11/8/2016 271,248
 (4) 2,576,856
11/8/2016 271,248
 (4) $1,752,262
Mr. Grimshaw11/3/2014 100,000
 (5) $646,000
11/12/2018 42,056
 (2) $271,682
11/13/2017 47,368
 (3) $305,997
10/1/2014 150,000
 (2) 1,425,000
11/12/2018 84,112
 (2) $543,364
Mr. Given3/21/2016 97,245
 (3) 923,828
11/13/2017 94,737
 (3) $612,001
11/8/2016 81,374
 (4) 773,053
11/8/2016 81,374
 (4) $525,676
11/13/2015 14,820
 (5) 140,790
Mr. Rotunda3/21/2016 89,141
 (3) 846,840
11/8/2016 61,031
 (4) 579,795
10/1/2014 24,000
 (6) 228,000
Mr. Welch3/21/2016 66,451
 (3) 631,285
11/8/2016 37,071
 (4) 352,175
3/21/16 63,029
 (3) 598,776
Mr. Given10/1/2014 75,000
 (5) $484,500
11/12/2018 63,084
 (2) $407,523
11/13/2017 71,053
 (3) $459,002
11/8/2016 61,031
 (4) $394,260
Mr. Rotunda (7)11/13/2015 9,880
 (6) $63,825
11/12/2018 39,719
 (2) $256,585
11/13/2017 36,842
 (3) $237,999
(1)Market value is based on the closing price of our Class A Common Stock on September 29, 2017,30, 2019, the last market trading day of fiscal 20172019 ($9.50)6.46).
(2)Vesting of these shares is subject to the attainment of specified EBITDA growth objectives. Of these shares, halfThese awards are scheduled to vest on September 30, 20182021 subject to the attainment of specified net income and half are scheduled to vest on September 30, 2020.EPS growth objectives. See “Compensation Discussion and Analysis — Components of Compensation — Long-Term Incentives” above.
(3)These unitsawards are scheduled to vest on September 30, 2018 subject to specified performance objectives as follows: vesting of 80% of the units is2020 subject to the attainment of specified EBITDA growth objectives; and vesting of 20% of the units is subject to the attainment of specified net debt reduction objectives. See “Compensation Discussion and Analysis — Components of Compensation — Long-Term Incentives” above.
(4)These units are scheduled to vestawards vested on September 30,November 21, 2019 subject to specifiedwhen the Compensation Committee certified that the applicable performance objectives as follows: vesting of 80% of the units is subject to the attainment of specified(based on EBITDA growth objectives; and vesting of 20% of the units is subject to the attainment of specified net debt reduction objectives.growth) had been achieved. See “Compensation Discussion and Analysis — Components of Compensation — Long-Term Incentives” above.
(5)Vesting of 4,940 of these shares wasawards is subject to the attainment of specified EBITDA growth objectives and these shares vested on November 13, 2017 when the Compensation Committee certified that the applicable performance objectives had been achieved. The remaining 9,880 sharesthrough September 30, 2020.
(6)These awards vest through fiscal 2020 in specified amounts if the per-share trading price of our Class A Common Stock achieves specified levels ranging from $15 to $80.
(6)(7)VestingMr. Rotunda’s long-term incentive awards contain a special term providing for the continued vesting (rather than forfeiture) of 8,000all unvested awards in accordance with their terms (including corporate-level performance criteria) upon voluntarily retirement from his executive position with the Company, which occurred effective October 4, 2019.
(8)Mr. DeBenedictus left the Company effective December 1, 2019, and in connection with his termination of these shares wasemployment, the Company agreed that he will retain a pro rata portion of his unvested LTIP awards (two-thirds in the case of the fiscal 2018 award and one-third in the case of the fiscal 2019 award) with such retained portions being subject to the attainment of specified EBITDA growth objectives, and these shares vested on November 13, 2017 when the Compensation Committee certified that the applicablevesting in accordance with their terms (including corporate-level performance objectives had been achieved. The remaining 16,000 shares vest through fiscal 2020 in specified amounts if the per-share trading price of our Class A Common Stock achieves specified levels ranging from $15 to $80.criteria).

Stock Vested
The following table sets forth, with respect to each of the Named Executive Officers, certain information about restricted stock vesting during fiscal 2017:2019:
 Stock Awards Stock Awards
Named Executive Officer Number of Shares Acquired on Vesting Value Realized on Vesting (1) Number of Shares Acquired on Vesting Value Realized on Vesting (1)
        
Mr. Grimshaw 100,000
(2)$1,135,000
 423,319
(2)$3,860,669
Mr. Given 75,000
(2)851,250
 171,996
(2)1,568,604
Mr. Rotunda 4,940
(2)56,069
 88,913
(2)810,887
Mr. Welch 8,000
(2)90,800
Mr. Ashby 4,667
(3)41,303
(1)Computed using the fair market value of the stock on the date of vesting.
(2)These sharesawards vested on December 5, 2016November 13, 2018 (market value, $11.35$9.12 per share).

(3)Vesting and are presented gross, exclusive of thesenet shares was acceleratedwithheld to May 10, 2017 (market value, $8.85 per share) pursuant to the terms of Mr. Ashby’s severance from the Company. See “Compensation Discussion and Analysis — Other Executive Compensation Matters — Severance” above.satisfy individual tax withholding obligations.
Other Benefits and Perquisites
401(k) Retirement Plan — All employeesteam members are given an opportunity to participate in our 401(k) retirement savings plan (following a new-hire waiting period). ThisSubject to statutory limits of the IRS, this plan allows participants to have pre-tax amounts withheld from their pay and provides for a discretionary employer matching contribution (historically, 25% up to 6% of salary). Until fiscal 2015, weMatching contributions are made the matching contribution in the form of shares of our Class A Common Stock, but made the fiscal 2015 and subsequent matching contributions in the form of cash. Participants may invest their contributions in various fund options, but are prohibited from investing their contributions in our common stock. A participant vests in the matching contributions pro rata over their first three years of service.service provided their hours worked requirement is met. All of a participant’s matching contributions vest 100% in the event of the participant’s death or disability or the termination of the plan due to a change in control.
Supplemental Executive Retirement Plan — The Internal Revenue Code limits the amount of pre-tax savings that highly paid executives can contribute to the 401(k) plan. To offset some of the negative impact of these limitations on retirement savings and to encourage retention of key executives, we provide selected executives with a non-qualified Supplemental Executive Retirement Plan (“SERP”), with the samesimilar investment alternatives as are available under the 401(k) retirement savings plan. Company contributions to the SERP are formula-based, reviewed and recommended by management and approved by the Compensation Committee each year. For fiscal 2017,2019, our annual contributions to the SERP were calculated as a percentage of base salary, with that percentage being 10% for executive officers and 6% for vice presidents.one other employee. For fiscal 2018,2020, the companyCompany contributions to the SERP will continue at the same rate.rates. Under the terms of the SERP, participants are also allowed to voluntarily defer all or a portion of their salary and bonus payments into the SERP. There were nineten participants in the SERP during fiscal 2017.2019.
All company-contributedCompany contributed SERP funds have a vesting schedule as an additional retention tool. Generally, the funds vest over three years from the contribution date, with one-third vesting each year. All of a participant’s company-contributedCompany contributed SERP funds vest 100% in the event of the participant’s death or disability or the termination of the plan due to a change in control. In addition, all company-contributedCompany contributed SERP funds are 100% vested when a participant attains normal retirement age (generally 60 years old and five years of active service) while actively employed by us. All company-contributedCompany contributed SERP funds are forfeited, regardless of vesting status, if the participant’s employment is terminated for cause.
A participant may not withdraw any portion of his or her SERP account while still employed by the Company unless, in the sole opinion of management, the participant has an unforeseeable emergency, which is defined as a severe financial hardship resulting from an illness or accident of the participant, the participant’s spouse or a dependent; the loss of the participant’s property due to casualty; or other similar extraordinary and unforeseeable circumstance arising as a result of events beyond the participant’s control.

The following table describes the SERP contributions, earnings and balance at the end of fiscal 20172019 for each of the Named Executive Officers:
Nonqualified Deferred Compensation
Named Executive OfficerCompany Contributions in Fiscal 2017 (1) Aggregate Earnings in Fiscal 2017 (2) Aggregate Withdrawals/Distributions in Fiscal 2017 Aggregate Forfeitures in Fiscal 2017 Aggregate Balance at September 30, 2017 (3)Company Contributions in Fiscal 2019 (1) Aggregate Earnings in Fiscal 2019 (2) Aggregate Withdrawals/Distributions in Fiscal 2019 Aggregate Forfeitures in Fiscal 2019 Aggregate Balance at September 30, 2019 (3)
   
   
                  
Mr. Grimshaw$100,000
 $38,045
 $
 $
 $352,865
$100,000
 $12,955
 $
 $
 $610,705
Mr. Chism
 
 
 
 
45,000
 5,180
 
 
 97,057
Mr. Given60,000
 29,254
 
 
 214,783
60,000
 9,445
 
 
 371,407
Mr. Rotunda67,500
 10,859
 
 
 149,997
67,500
 32,405
 
 
 322,923
Mr. Welch41,000
 60,019
 
 
 543,292
Mr. Ashby (4)70,000
 15,986
 
 
 162,115
Mr. DeBenedictus42,500
 5,013
 
 
 92,440
(1)These amounts were included in the Summary Compensation Table above in the column labeled “All Other Compensation.”
(2)These amounts were not included in the Summary Compensation Table as the earnings were not in excess of market rates.
(3)Of the Aggregate Balance at September 30, 2017,2019, the following amounts were previously reported as compensation in the Summary Compensation Tables for prior years: $200,000$400,000 for Mr. Grimshaw, $120,000$45,000 for Mr. Chism, $43,750 for Mr. DeBenedictus (reported in fiscal 2019 when Mr. DeBenedictus became a Named Executive Officer for the first time for fiscal 2017 and 2018), $240,000 for Mr. Given $400,504and $67,500 for Mr. Welch and $70,000 for Mr. Ashby.
(4)Pursuant to the terms of Mr. Ashby’s separation agreement, the vesting of 100% of his SERP account was accelerated in connection with the termination of his employment from the Company, including the fiscal 2017 Company contribution of $70,000 and any earnings thereon. See “Compensation Discussion and Analysis — Other Executive Compensation Matters — Severance” above. The balance in the account will be paid to Mr. Ashby in December 2017.Rotunda.

All Other Compensation — The following table describes each component of the amounts shown in the “All Other Compensation” column in the Summary Compensation Table above.
 Named Executive OfficerYear Health Care Supplemental Insurance (1) Value of Supplemental Life Insurance Premiums (2) Company Contributions to Defined Contribution Plans (3) Housing Allowance Other Benefits (4) Total
 
               
 Mr. Grimshaw2017 $12,896
 $1,300
 $105,019
 $194,665
 $2,049
 $315,929
  2016 11,148
 1,395
 103,975
 188,265
 199,688
 504,471
  2015 6,717
 1,173
 100,000
 168,393
 2,534
 278,817
 Mr. Chism2017 7,425
 500
 649
 
 
 8,574
  2016 
 
 
 
 
 
  2015 
 
 
 
 
 
 Mr. Given2017 19,305
 1,300
 60,000
 106,473
 11,135
 198,213
  2016 16,656
 1,395
 60,000
 112,075
 
 190,126
  2015 8,528
 944
 60,000
 85,033
 
 154,505
 Mr. Rotunda2017 12,896
 845
 68,183
 
 
 81,924
  2016 11,148
 1,395
 68,183
 
 
 80,726
  2015 5,574
 698
 683
 
 255,075
 262,030
 Mr. Welch2017 19,305
 1,300
 47,000
 
 120
 67,725
  2016 16,656
 1,395
 44,975
 
 120
 63,146
  2015 10,072
 1,395
 44,900
 
 120
 56,487
 Mr. Ashby2017 8,928
 900
 76,011
 72,000
 732,289
 890,128
  2016 11,148
 1,395
 70,281
 118,500
 
 201,324
  2015 
 472
 
 58,258
 965
 59,695
 Named Executive OfficerYear Health Care Supplemental Insurance (1) Value of Supplemental Life Insurance Premiums (2) Company Contributions to Defined Contribution Plans (3) Consulting Fees (4) Housing Allowance Other Benefits (5) Total
 
                 
 Mr. Grimshaw2019 $12,984
 $1,920
 $104,125
 $
 $
 $262,171
 $381,200
  2018 20,128
 2,088
 104,750
 
 31,378
 17,467
 175,811
  2017 12,896
 1,300
 105,019
 
 194,665
 2,049
 315,929
 Mr. Chism2019 19,452
 1,920
 49,125
 
 
 
 70,497
  2018 29,483
 2,088
 49,016
 
 
 
 80,587
  2017 7,425
 500
 649
 
 
 
 8,574
 Mr. Given2019 19,452
 1,920
 60,000
 
 
 
 81,372
  2018 29,483
 2,088
 60,000
 
 62,017
 
 153,588
  2017 19,305
 1,300
 60,000
 
 106,473
 11,135
 198,213
 Mr. Rotunda2019 12,984
 1,920
 68,904
 
 
 
 83,808
  2018 20,128
 2,088
 68,183
 
 
 
 90,399
  2017 12,896
 845
 68,183
 
 
 
 81,924
 Mr. DeBenedictus2019 12,984
 1,920
 46,625
 
 
 
 61,529
  2018 20,128
 2,088
 35,000
 
 
 
 57,216
  2017 3,968
 480
 8,952
 72,692
 
 
 86,092
(1)We provide a fully insured supplemental executive medical plan to certain executives, including all of the Named Executive Officers, forto cover most healthcare costs in excess of amounts covered by our health insurance plans. The amounts shown represent the total premiums paid for the supplemental executive medical plan for each of the Named Executive Officers during each of the years presented. Additionally, in fiscal 2018, from January 1, 2018 through April 30, 2018, the Company carried a fully insured International Medical Plan for certain executives, including all of the Named Executive Officers, and canceled their participation in the group health plan during that time. The amount shown in 2018 includes these additional premiums paid on behalf of the Named Executive Officers.
(2)Represents group life insurance premiums paid on behalf of the Named Executive Officers. The benefit provides life and accidental death and dismemberment coverage for the Named Executive Officers at three times annual salary up to a maximum of $1 million.
(3)Includes the fiscal 2017 Company contributions to the 401(k) plan and the Supplemental Executive Retirement Plan.
(4)During fiscal 2017, we had a consulting agreement with Transform Technology Services, an business and advisory firm entity wholly-owned by Mr. DeBenedictus. The amounts shown represent the amount of consulting fees we paid to such firm pursuant to such consulting agreement prior to Mr. DeBenefictus becoming an executive officer in May 2017.

(5)The amounts shown as Other Benefits include the following:
Mr. Grimshaw — The amounts shown represent perquisites and other personal benefits, including relocation benefits and reimbursement of U.S. taxes incurred in connection with the sale of his principal residence in Sydney, Australia, spousal travel for business-related meetings and Company-paid subsidy for health club membership. The 2016 amount also includes $199,568 paid to Mr. Grimshaw, as previously agreed, to reimburse him for incremental Australian taxes he incurred as a result of the payment of his sign-on bonus in fiscal 2014 prior to his relocation to the U.S.
Mr. Given — The amount shown represents perquisites and other personal benefits, including spousal and family travel for business-related meetings.
Mr. Rotunda — The 2015 amount represents (a) $60,000 in cash and $160,460 in restricted stock awards Mr. Rotunda received as non-employee director compensation prior to his rejoining the Company as an executive officer in May 2015 and (b) $34,615 in fees paid pursuant to a consulting agreement that was terminated in November 2013.
Mr. Welch — The amounts shown represent Company-paid subsidy for health club membership.
Mr. Ashby — The 2017 amount includes $721,063 in aggregate cash payments to Mr. Ashby in connection with his termination of employment and departure from the Company effective May 8, 2017. See “Compensation Discussion and Analysis — Other Executive Compensation Matters — Severance” above. The remainder of the 2017 amount and the 2015 amount represent various perquisites and other personal benefits, including spousal travel and relocation costs.
Certain Termination and Change-in-Control Benefits — The following is a summary of various agreements that provide for benefits to the Named Executive Officers upon termination of employment or a change-in-control:
Restricted Stock Award Agreements — The standard restricted stock award agreement pursuant to which we grant restricted stock or restricted stock units to our employees
Restricted Stock Award Agreements — The standard restricted stock award agreement pursuant to which we grant restricted stock or restricted stock units to our team members generally provides that vesting is accelerated in the event of the holder’s death or disability.
Mr. Rotunda’s current and future long-term incentive awards contain a special term providing for the continued vesting (rather than forfeiture) of all unvested awards in accordance with their terms (including corporate-level performance criteria) ifupon Mr. RotundaRotunda’s voluntarily retiresretirement from his executive position with the Company.

SERP Contributions — For all executives (including the Named Executive Officers), any unvested Company, contributions to the SERP will vest in the case of death or disability of the participant or a change-in-control.which occurred effective October 4, 2019.
SERP Contributions — For all executives (including the Named Executive Officers), any unvested Company contributions to the SERP will vest in the case of death or disability of the participant or a change-in-control.
General severance benefits — We currently provide each of our executive officers with one-year salary continuation if his or her employment is terminated by the Company without cause.
General severance benefits — We currently provide each of our executive officers with one year salary continuation if his or her employment is terminated by the Company without cause.
The following table sets forth the amounts of severance or termination benefits that would have been payable to each of the Named Executive Officers upon the occurrence of various events, assuming each of the events occurred on September 30, 2017, except for Mr. Ashby, whose severance benefits shown below reflect actual amounts paid to him upon his departure from the Company effective May 8, 2017.2019:
Salary 
Incentive
Bonus
 
Healthcare
Payments
 
Accelerated Vesting of
Restricted
Stock (1)
 
Accelerated Vesting of
SERP Balance
 OtherSalary 
Incentive
Bonus
 
Healthcare
Payments
 
Accelerated Vesting of
Restricted
Stock (1)
 
Accelerated Vesting of
SERP Balance
 Other
                      
Resignation for Good Reason:                      
Mr. Grimshaw$1,000,000
 $
 $
 $
 $
 $
$1,000,000
 $
 $
 $
 $
 $
Mr. Chism450,000
 
 
 
 
 
450,000
 
 
 
 
 
Mr. Given600,000
 
 
 
 
 
600,000
 
 
 
 
 
Mr. Rotunda675,000
 
 
 
 
 
675,000
 
 
 
 
 
Mr. Welch410,000
 
 
 
 
 
Mr. DeBenedictus425,000
 
 
 
 
 
Termination Without Cause:                      
Mr. Grimshaw$1,000,000
 $
 $
 $
 $
 $
$1,000,000
 $
 $
 $
 $
 $
Mr. Chism450,000
 
 
 
 
 
450,000
 
 
 
 
 
Mr. Given600,000
 
 
 
 
 
600,000
 
 
 
 
 
Mr. Rotunda675,000
 
 
 
 
 
675,000
 
 
 
 
 
Mr. Welch410,000
 
 
 
 
 
Mr. Ashby (2)700,000
 
 
 41,303
 54,073
 21,063
Mr. DeBenedictus425,000
 
 
 
 
 
Death or Disability:                      
Mr. Grimshaw$
 $
 $
 $7,556,272
 $352,865
 $
$
 $
 $
 $6,249,469
 $610,705
 $
Mr. Chism
 
 
 
 
 

 
 
 577,679
 97,057
 
Mr. Given
 
 
 3,121,881
 214,783
 

 
 
 2,165,541
 371,407
 
Mr. Rotunda (3)
 
 
 1,567,424
 
 
Mr. Welch (3)
 
 
 1,211,459
 
 
Mr. Ashby
 
 
 
 
 
Mr. Rotunda (2)
 
 
 1,324,610
 
 
Mr. DeBenedictus
 
 
 494,584
 92,440
 
(1)Represents the number of shares subject to accelerated vesting (as described above), multiplied by the closing sales price of the Class A Common Stock on September 29, 201730, 2019 ($9.50)6.46).
(2)Mr. Ashby left the Company effective May 8, 2017, and the amounts shown were paid pursuant to his separation agreement. See “Compensation Discussion and Analysis — Other Executive Compensation Matters — Severance” above. The accelerated vesting of restricted stock amount reflects the closing sales price of the Class A Common Stock on May 9, 2017 ($8.85), the first trading day following the effective date of his departure from the Company. The accelerated vesting of SERP balance represents the unvested portion of Mr. Ashby’s SERP balance at May 8, 2017. The amount shown under Other represents payment or reimbursement for moving Mr. Ashby and his family back to Australia.
(3)Mr. Rotunda and Mr. Welch arewas fully vested in theirhis SERP balances.balance as of September 30, 2019.
The Compensation Committee has the authority under our stock-based compensation plans to issue awards with provisions that accelerate vesting and exercisability in the event of a change-in-control. To date, the Committee has not included change-in-control acceleration provisions in any awards. Unless such provisions were subsequently included, then the only benefit that

would inure to the Named Executive Officers by reason of a change-in-control itself would be the accelerated vesting for SERP contributions (equal to the same benefit as that set forth under “Death or Disability” in the table above). If an executive’s employment was terminated following a change-in-control, then the additional benefits described above would apply, depending on the circumstances of the termination.

Director Compensation
Each non-employee director receives a basic annual retainer fee, with the Lead Independent Director, the chair of the Audit Committee and the chair of the Compensation Committee each receiving an additional amount. During fiscal 2017,2019, the basic annual retainer fee was $80,000, and additional amounts paid to the chair of the Audit Committee, and the chair of the Compensation Committee and the chair of the Nominating Committee were $27,500, $15,000 and $15,000,$7,500, respectively. Effective October 1, 2019, an additional annual fee of $40,000 to the Lead Independent Director (who also serves as Chair of the Nominating Committee) replaced the previous supplemental fee to the chair of the Nominating Committee. Annual retainer fees are paid in cash on a quarterly basis.
The non-employee directors are also eligible for stock option and restricted stock awards. The number of options or shares of restricted stock awarded, as well as the other terms and conditions of the awards (such as vesting and exercisability schedules and termination provisions), are determined by the Board of Directors upon the recommendation of the Compensation Committee.
The following table sets forth the compensation paid to our non-employee directors for fiscal 2017.2019. Mr. Cohen, Mr. Grimshaw, Mr. Given and Mr. Rotunda arewere executive officers of the Company and dodid not receive any additional compensation for serving on the Board of Directors.Directors during fiscal 2019.
 DirectorFees Earned or Paid in Cash (1) Restricted Stock Awards (2) Total
 
       
 Matthew Appel$127,500
 $139,200
 $266,700
 Santiago Creel Miranda100,000
 139,200
 239,200
 Peter Cumins80,000
 139,200
 219,200
 Pablo Lagos Espinosa115,000
 139,200
 254,200
 Thomas C. Roberts100,000
 139,200
 239,200
 DirectorFees Earned or Paid in Cash Restricted Stock Awards (1) Total
 
       
 Matthew W. Appel$113,125
 $137,269
 $250,394
 Zena Srivatsa Arnold40,000
 77,771
 117,771
 Shelagmichael Brown40,000
 91,334
 131,334
 Santiago Creel Miranda (2)60,000
 137,269
 197,269
 Peter Cumins (2)60,000
 137,269
 197,269
 Jason A. Kulas40,000
 91,334
 131,334
 Pablo Lagos Espinosa95,000
 137,269
 232,269
 Thomas C. Roberts (3)20,000
 
 20,000
 Kent V. Stone40,000
 91,334
 131,334
 Gary L. Tillett40,000
 91,334
 131,334
 Robert W. K. (Robb) Webb40,000
 91,334
 131,334
 Rosa Zeegers40,000
 91,334
 131,334
(1)Amounts shown for Mr. Appel, Mr. Creel, Mr. Lagos and Mr. Roberts include $20,000 each for serving on the special acquisition committee appointed and commissioned by the Board of Directors to review, evaluate and approve the terms of the GPMX acquisition. See “Part III — Item 10 — Directors, Executive Officers and Corporate Governance — Corporate Governance — Meetings and Attendance” above. This special acquisition committee was formed in May 2017 and dissolved as of the completion of the GPMX acquisition in October 2017. In connection with the formation of the special acquisition committee, the Board of Directors approved a special fee of $5,000 per month for each member, commencing June 2017.
(2)Amounts represent the aggregate grant date fair value of restricted stock awards, computed in accordance with FASB ASC 718-10-25. See Note 9 of Notes to Consolidated Financial Statements included in “Part II, Item 8 — Financial Statements and Supplementary Data.” The actual value realized by the director with respect to stock awards will depend on the market value of our stock on the date the stock is sold.
Each non-employee directorMr. Appel, Mr. Creel, Mr. Cumins, Mr. Lagos and Mr. Roberts each received a grant of 14,50014,952 shares of restricted stock in November 2016.2018. That amount was determined by dividing $160,000 (200% times the annual director fee) by $11.06,$10.70, the trading price of the Class A Common Stock at the beginning of fiscal 2017. Half2019. Each of the other non-employee directors received a grant of 8,584 shares of restricted stock in April 2019 or, in the case of Ms. Arnold, May 2019. That amount was determined by dividing $80,000 (200% times one-half of the annual director fee) by $9.36, the trading price of the Class A Common Stock at the beginning of the second half of fiscal 2019. All of these shares (unless forfeited as indicated) vested on September 30, 2017, and the remainder are scheduled to vest on September 30, 2018.2019. The values shown above were computed using the closing price of our Class A Common Stock on the date of grant, ($9.60 on November 8, 2016) which differed from the amount used to determine the number of shares awarded as the grant date in accordance with FASB ASC 718-10-25 was over a month after the determination date.awarded.
As of September 30, 2017, each2019, none of the non-employee directors held 7,250 shares of unvested restricted stock.
(2)Mr. Creel and Mr. Cumins retired from the Board of Directors effective April 9, 2019, and their restricted stock awards were forfeited on that date.
(3)Mr. Roberts retired from the Board of Directors effective October 23, 2018, prior to the award of restricted stock for fiscal 2019.
The non-employee director compensation program for fiscal 20182020 will be the same as the fiscal 20172019 program described above, except that 100% of the restricted stock award will vest after one year (i.e., on September 30, 2018).above.

ITEM 12 — SECURITY OWNERSHIP OF CERTAIN BENEFICIAL OWNERS AND MANAGEMENT AND RELATED STOCKHOLDER MATTERS
Equity Compensation Plans
Stockholders have approved the 2010 Long-Term Incentive Plan, which we currently use for stock incentive awards. These awards can be in the form of stock options, stock appreciation rights, stock bonuses, restricted stock, restricted stock units, performance units or performance shares. We do not have any equity compensation plans that were not approved by stockholders. The following table summarizes information about our equity compensation plans as of September 30, 2017:2019:
Plan Category
Number of Securities to
be Issued Upon Exercise
of Outstanding Options
(a) (1)
 
Weighted Average
Exercise Price of
Outstanding Options
(b)
 
Number of Securities
Remaining Available for
Future Issuance Under
Equity Compensation
Plans (Excluding
Securities Reflected in
Column (a))
(c)
      
Equity compensation plans approved by security holders

 $

 391,515138,814

Equity compensation plans not approved by security holders

 

 

Total

 $

 391,515138,814

(1)Excludes 2,413,7833,025,154 shares of restricted stock that were outstanding as of September 30, 2017.2019.

Stock Ownership
Phillip E. Cohen controls EZCORP through his ownership of all of the issued and outstanding stock of MS Pawn Corporation, the sole general partner of MS Pawn Limited Partnership, which owns 100% of our Class B Voting Common Stock. The following table presents information regarding the beneficial ownership of our Common Stock as of October 31, 2017November 1, 2019 (except as noted below) for (i) each person known to us to be the beneficial owner of more than 5% of the total number of shares outstanding, (ii) each of our directors, (iii) each of the Named Executive Officers, (other than Mr. Ashby, who is no longer with the Company), and (iv) all directors and executive officers as a group. Unless otherwise indicated, each person named below holds sole voting and investment power over the shares shown, subject to community property laws where applicable.
Class A Non-voting
Common Stock
 Class B Voting
Common Stock
  Class A Non-voting
Common Stock
 Class B Voting
Common Stock
  
Beneficial OwnerNumber   Percent   Number Percent Voting PercentNumber   Percent   Number Percent Voting Percent
                  
MS Pawn Limited Partnership (a)
MS Pawn Corporation
Phillip Ean Cohen
2500 Bee Cave Road
Bldg One, Suite 200
Rollingwood, Texas 78746
2,974,047
 (b) 5.78% (b) 2,970,171
 100% 100%2,974,047
 (b) 5.66% (b) 2,970,171
 100% 100%
Blackrock, Inc.
55 East 52nd Street
New York, New York 10055
5,958,000
 (c) 11.59% 
 
 
7,889,504
 (c) 15.01% 
 
 
Lafitte Capital Management 707 Brazos Street, Suite 310 Austin, Texas 787014,400,000
 (c) 8.56% 
 
 
5,400,000
 (c) 10.27% 
 
 
Dimensional Fund Advisors
6300 Bee Cave Road, Building One
Austin, Texas 78746
4,309,470
 (d) 8.38% 
 
 
4,408,602
 (c) 8.39% 
 
 
The Vanguard Group, Inc.
100 Vanguard Blvd.
Malvern, Pennsylvania 19355
3,668,171
 (c) 7.13% 
 
 
4,221,194
 (c) 8.03% 
 
 
Rovida Advisory Services, LLC
One Gateway Ctr., #2530
Newark, New Jersey 07102
3,175,000
 (e) 6.17%      
Matthew W. Appel47,250
 (f) *
 
 
 
86,303
 *
 
 
 
Santiago Creel Miranda59,250
 (f) *
 
 
 
Peter Cumins49,250
 (f) *
 
 
 
Lachlan P. Given129,487
 (g) *
 
 
 
Zena Srivatsa Arnold8,584
 *
 
 
 
Shelagmichael Brown8,584
 *
 
 
 
Stuart I. Grimshaw172,650
 (h) *
 
 
 
629,138
 (d) 1.20% 
 
 
Jason A. Kulas8,584
 *
 
 
 
Pablo Lagos Espinosa76,950
 (f) *
 
 
 
116,003
 *
 
 
 
Thomas C. Roberts91,950
 (f) *
 
 
 
Joseph L. Rotunda748,505
 (i) 1.46% 
 
 
Thomas H. Welch, Jr.50,005
 (j) *
 
 
 
Directors and executive officers as a group (14 persons)1,453,245
 (k) 2.83% 
 
 
Kent V. Stone8,584
 *
 
 
 
Gary L. Tillett8,584
 *
 
 
 
Robert W. K. (Robb) Webb8,584
 *
 
 
 
Rosa Zeegers8,584
 *
 
 
 
Directors and executive officers as a group (19 persons)5,274,637
 (e) 10.03% 2,970,171
 100% 100%
(a)MS Pawn Corporation is the general partner of MS Pawn Limited Partnership and has the sole right to vote its shares of Class B Common Stock and to direct their disposition. Mr. Cohen is the sole stockholder of MS Pawn Corporation.
(b)The number of shares and percentage reflect Class A Common Stock, inclusive of Class B Common Stock, shares of which are convertible to Class A Common Stock on a one-to-one basis.
(c)As of JuneSeptember 30, 2017. Based2019 based on the Form 13F filed in August 2017.13F.
(d)As of September 30, 2017. Based on the Form 13F filed November 13, 2017.
(e)As of September 30, 2017. Based on the Form 13F filed November 9, 2017.
(f)Does not include 7,250 shares ofIncludes 271,248 unvested restricted stock.
(g)Does not include 150,000stock units expected to vest within 60 days, but excludes 100,000 other shares of unvested restricted stock or 178,619and 596,162 unvested restricted stock units (each of which represents the right to receive one share upon vesting).
(h)Does not include 200,000 other shares of unvested restricted stock or 595,397 unvested restricted stock units (each of which represents the right to receive one share upon vesting).
(i)Includes 1,865 shares held through the Company’s 401(k) retirement savings plan and 4,940 shares of unvested restricted stock expected to vest within 60 days, but does not include 9,880 other shares of unvested restricted stock or 150,172 unvested restricted stock units (each of which represents the right to receive one share upon vesting).

(j)Includes 433 shares held through the Company’s 401(k) retirement savings plan and 8,000 shares of unvested restricted stock expected to vest within 60 days, but does not include 16,000 other shares of unvested restricted stock or 103,522 unvested restricted stock units (each of which represents the right to receive one share upon vesting).
(k)(e)Group includes those persons who were serving as directors and executive officers on November 1, 2017.October 31, 2019. Number shown includes 2,298 shares held through the Company’s 401(k) retirement savings plan and 23,106 shares of550,312 unvested restricted stock units expected to vest within 60 days, but does not include 37,880 otherexcludes 212,880 shares of unvested restricted stock or 1,733,973and 1,417,137 unvested restricted stock units (each of which represents the right to receive one share upon vesting).
*Shares beneficially owned do not exceed one percent of Class A Common Stock.

ITEM 13 — CERTAIN RELATIONSHIPS AND RELATED TRANSACTIONS, AND DIRECTOR INDEPENDENCE
Related Party Transactions
Review and Approval of Transactions with Related Persons
The Board of Directors has adopted a written comprehensive policy for the review and evaluation of all related party transactions. Under that policy, the Audit Committee is charged with the responsibility of (a) reviewing and evaluating all transactions, or proposed transactions, between the company and a related person and (b) approving, ratifying, rescinding or taking other action with respect to each such transaction. With respect to any specific transaction, the Audit Committee may, in its discretion, transfer its responsibilities to either the full Board of Directors or to any special committee of the Board of Directors designated and created for the purpose of reviewing, evaluating, approving or ratifying such transaction.
Acquisition of Assets from Cash Solution Centers, LLC
On August 14, 2017, we completed an acquisition of assets from Cash Solution Centers, LLC ("CSC"). The assets had been used by CSC in the operation of two pawn stores located in Central Texas. The aggregate purchase price was $700,329 and was paid in cash. Daniel M. Chism, who was appointed Chief Financial Officer of the Company effective May 9, 2017, was the owner of a 28% interest in CSC and, as such, had a personal interest in the transaction valued at $196,092. The terms of this transaction were reviewed and approved by the Audit Committee pursuant to the Company's Policy for Review and Evaluation of Related Party Transactions, and the execution and performance of the related Asset Purchase Agreement was approved by the full Board of Directors. Following completion of this transaction, Mr. Chism does not own any interest in any pawn-related businesses outside of his interest in the Company.
Director Independence
The Board of Directors believes that the interests of the stockholders are best served by having a substantial number of objective, independent representatives on the Board. For this purpose, a director is considered to be independent if the Board determines that the director does not have any direct or indirect material relationship with the Company that may impair, or appear to impair, the director’s ability to make independent judgments.
The Board has evaluated all relationships between each director and the Company and each of the persons who served as a director during any portion of fiscal 2019 and has made the following determinations with respect to each director’s independence:
Director Status (a)
   
Matthew W. Appel Independent
Zena Srivatsa ArnoldIndependent
Shelaghmichael BrownIndependent
Phillip E. CohenNot independent (b)
Santiago Creel Miranda (c) Independent
Peter Cumins (c) Not independent (b)(d)
Jason A. KulasIndependent
Pablo Lagos Espinosa Independent
Lachlan P. Given Not independent (c)(b)
Stuart I. Grimshaw Not independent (c)(b)
Thomas C. Roberts (e) Independent
Joseph L. RotundaKent V. Stone Not independent (c)Independent
Gary L. TillettIndependent
Robert W. K. (Robb) WebbIndependent
Rosa ZeegersIndependent
(a)The Board’s determination that a director is independent was made on the basis of the standards for independence set forth in the Nasdaq Listing Rules. Under those standards, a person generally will not be considered independent if he or she has a relationship that, in the opinion of the Board of Directors, would interfere with the exercise of independent judgment in carrying out the responsibilities of a director. The Nasdaq rules also describe specific relationships that will prevent a person from being considered independent.
(b)
Mr. Cohen, Mr. Given and Mr. Grimshaw are executive officers of the Company and, therefore, are not independent in accordance with the standards set forth in the Nasdaq Listing Rules.
(c)Mr. Creel and Mr. Cumins retired from the Board of Directors effective April 9, 2019.
(d)Mr. Cumins is the Executive Vice Chairman and a member of the board of directors of Cash Converters International Limited. Mr. Grimshaw serves as the non-executive chairman of the board of directors of Cash Converters International, and Mr. Given also serves on thethat board of directors. Because of this relationship, Thethe Board doesdid not treat Mr. Cumins as an independent director, even though he might qualify as such under the Nasdaq Listing Rules.
(c)(e)Mr. Grimshaw, Mr. Given and Mr. Rotunda are executive officers and, therefore, are not independent in accordance withRoberts retired from the standards set forth in the Nasdaq Listing Rules.Board of Directors effective October 23, 2018.

ThePrior to April 9, 2019, the Company has elected to applyrelied on the “Controlled Company” exemption to the Nasdaq requirement that a majority of the directors be considered independent under the standards set forth in the Nasdaq Listing Rules. See “Part III, Item 10 — Directors, Executive Officers and Corporate Governance — Corporate Governance — Controlled Company Exemptions.”

ITEM 14 — PRINCIPAL ACCOUNTANT FEES AND SERVICES
The following table presents all fees we incurred in connection with professional services provided by BDO USA, LLP for fiscal 20172019 and 2016:2018:
 Year Ended September 30,
 2017 2016
    
Audit fees:   
Audit of financial statements and audit pursuant to section 404 of the Sarbanes-Oxley Act$1,247,169
 $1,518,547
Quarterly reviews and other audit fees105,895
 107,700
Total audit fees1,353,064
 1,626,247
Audit related fees (a)77,758
 12,000
Tax fees
 
Total fees for services$1,430,822
 $1,638,247
 Year Ended September 30,
 2019 2018
    
Audit of financial statements and audit pursuant to section 404 of the Sarbanes-Oxley Act and quarterly reviews$1,784,055
 $1,492,623
Audit related fees
 
Tax fees
 
All other fees
 
 $1,784,055
 $1,492,623
(a)Audit related fees consist primarily of (1) fees incurred in connection with the restatement of previously issued financial statements, including tax revisions in fiscal 2016 and (2) fees incurred in connection with our registration statements on Forms S-3, S-4 and S-8.
The amounts shown for fiscal 20172019 include our current estimated costs for the fiscal 20172019 integrated audit, for which we have not yet received final billings. The amounts shown for fiscal 20162018 include an additional $184,300increase of $51,177 in fees that were billed beyondabove our initial estimates for fiscal 20162018 after we filed our Annual Report on Form 10-K for the year ended September 30, 2016.2018.
The Audit Committee has adopted a policy requiring its pre-approval of all fees to be paid to our independent audit firm, regardless of the type of service. All non-audit services were reviewed with the Audit Committee, which concluded that the provision of such services by BDO USA, LLP was compatible with the maintenance of that firm’s independence in the conduct of its auditing functions.

PART IV
ITEM 15 — EXHIBITS AND FINANCIAL STATEMENT SCHEDULES
(a) The following documents are filed as a part of this 10-K:
(1) Financial Statements
The following consolidated financial statements of EZCORP, Inc. are included in “Part II — Item 8 — Financial Statements and Supplementary Data”:
Report of Independent Registered Public Accounting Firm (2017(2019 and 2016)2018) — BDO USA, LLP
Consolidated Balance Sheets as of September 30, 2017 and 2016
Consolidated Statements of Operations for each of the three years in the period ended September 30, 2017
Consolidated Statements of Comprehensive Income (Loss) for each of the three years in the period ended September 30, 2017
Consolidated Statements of Cash Flows for each of the three years in the period ended September 30, 2017
Consolidated Statements of Stockholders’ Equity for each of the three years in the period ended September 30, 2017
Consolidated Balance Sheets as of September 30, 2019 and 2018
Consolidated Statements of Operations for each of the three years in the period ended September 30, 2019
Consolidated Statements of Comprehensive (Loss) Income for each of the three years in the period ended September 30, 2019
Consolidated Statements of Cash Flows for each of the three years in the period ended September 30, 2019
Consolidated Statements of Stockholders’ Equity for each of the three years in the period ended September 30, 2019
Notes to Consolidated Financial Statements.
(2) Financial Statement Schedules
Financial statement schedules are omitted because they are not required or are not applicable, or the required information is provided in the consolidated financial statements or notes described in Item 15(a)(1) above.

(3) Exhibits
Exhibit No. Description of Exhibit
   
 
 
 
4.1 Specimen of Class A Non-voting Common Stock certificate (incorporated by reference to Exhibit 4.1 to the Company’s Registration Statement on Form S-1 effective August 23, 1991, Commission File No. 33-41317)
 
 
 
 
 
 
 
 
 
 
 

 
 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 

 
 
 
 
101.INS††† XBRL Instance Document
101.SCH††† XBRL Taxonomy Extension Schema Document
101.CAL††† XBRL Taxonomy Extension Calculation Linkbase Document
101.LAB†††XBRL Taxonomy Label Linkbase Document
101.DEF††† XBRL Taxonomy Extension Definition Linkbase Document

101.LAB†††XBRL Taxonomy Label Linkbase Document
101.PRE††† XBRL Taxonomy Extension Presentation Linkbase Document
_____________________________
* Identifies Exhibit that consists of or includes a management contract or compensatory plan or arrangement.
 Filed herewith.
†† Furnished herewith.
††† Filed herewith as Exhibit 101 to this report are the following formatted in XBRL (Extensible Business Reporting Language): (i) Consolidated Balance Sheets at September 30, 2017,2019, and September 30, 2016;2018; (ii) Consolidated Statements of Operations for the years ended September 30, 2017,2019, September 30, 20162018 and September 30, 2015;2017; (iii) Consolidated Statements of Comprehensive (Loss) Income (Loss) for the years ended September 30, 2017,2019, September 30, 20162018 and September 30, 2015;2017; Consolidated Statements of Cash Flows for the for the years ended September 30, 2017,2019, September 30, 20162018 and September 30, 2015;2017; Consolidated Statements of Shareholders’ Equity for the years ended September 30, 2017,2019, September 30, 20162018 and September 30, 2015;2017; and (iv) Notes to Consolidated Financial Statements.

SIGNATURES
Pursuant to the requirements of Section 13 or 15(d) of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned, thereunto duly authorized:
 
EZCORP, Inc.
 
 
Date: November 15, 2017December 5, 2019By:  /s/ Daniel M. Chism 
  
Daniel M. Chism,
Chief Financial Officer
  

Pursuant to the requirements of the Securities Exchange Act of 1934, this report has been signed below by the following persons on behalf of the registrant and in the capacities and on the dates indicated:
Signature Title Date
     
/s/ Stuart I. Grimshaw 
Chief Executive Officer and Director
(principal executive officer)
 November 15, 2017December 5, 2019
Stuart I. Grimshaw
    
     
/s/ Daniel M. Chism 
Chief Financial Officer
(principal financial officer)
 November 15, 2017December 5, 2019
Daniel M. Chism
    
     
/s/ Lachlan P. GivenPhillip E. Cohen Executive Chairman of the Board November 15, 2017December 5, 2019
Lachlan P. Given
Phillip E. Cohen
    
     
/s/ Matthew W. Appel Director November 15, 2017December 5, 2019
Matthew W. Appel
/s/ Zena Srivatsa ArnoldDirectorDecember 5, 2019
Zena Srivatsa Arnold
Matthew W. Appel
    
     
/s/ Santiago Creel MirandaShelaghmichael Brown Director November 15, 2017December 5, 2019
Santiago Creel MirandaShelaghmichael Brown    
     
/s/ Peter CuminsJason A. Kulas Director November 15, 2017December 5, 2019
Peter Cumins
Jason A. Kulas
    
     
/s/ Pablo Lagos Espinosa Director November 15, 2017December 5, 2019
Pablo Lagos Espinosa
/s/ Kent V. StoneDirectorDecember 5, 2019
Kent V. Stone
/s/ Gary L. TillettDirectorDecember 5, 2019
Gary L. Tillett
Pablo Lagos Espinosa
    
     
/s/ Thomas C. RobertsRobert W. K. Webb Director November 15, 2017December 5, 2019
Thomas C. Roberts
Robert W. K. Webb
    
     
/s/ Joseph L. RotundaRosa Zeegers Director November 15, 2017December 5, 2019
Joseph L. Rotunda
Rosa Zeegers
    
     
/s/ David McGuire 
Deputy Chief Financial Officer and Chief Accounting Officer
(principal accounting officer)
 November 15, 2017December 5, 2019
David McGuire
    


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