UNITED STATES
SECURITIES AND EXCHANGE COMMISSION
Washington, D.C. 20549
FORM 10-K
(Mark One)
    ANNUAL REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934
For the fiscal year ended: December 31, 20202023
OR
    TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934
For the transition period from                      to                     
Commission File Number: 0-24260
amedisysa02.jpg
AMEDISYS, INC.
(Exact Name of Registrant as Specified in its Charter)
Delaware11-3131700
(State or other jurisdiction of
incorporation or organization)
(I.R.S. Employer
Identification No.)
3854 American Way, Suite A, Baton Rouge, LA 70816
(Address of principal executive offices, including zip code)
(225) 292-2031 or (800) 467-2662
(Registrant’s telephone number, including area code)
Securities registered pursuant to Section 12(b) of the Act:

Title of Each ClassTrading SymbolName of Each Exchange on Which Registered
Common Stock, par value $0.001 per shareAMEDThe NASDAQ Global Select Market
Securities registered pursuant to Section 12(g) of the Act: None
Indicate by check mark if the registrant is a well-known seasoned issuer, as defined in Rule 405 of the Securities Act.    Yes      No  
Indicate by check mark if the registrant is not required to file reports pursuant to Section 13 or 15(d) of the Act.    Yes      No  
Indicate by check mark whether the registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days.    Yes      No  
Indicate by check mark whether the registrant has submitted electronically every Interactive Data File required to be submitted pursuant to Rule 405 of Regulation S-T (§ 232.405 of this chapter) during the preceding 12 months (or for such shorter period that the registrant was required to submit such files).    Yes      No  
Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, a smaller reporting company, or an emerging growth company. See the definitions of “large accelerated filer,” “accelerated filer,” “smaller reporting company,” and "emerging growth company" in Rule 12b-2 of the Exchange Act.
Large accelerated filer
Accelerated filer

Non-accelerated filer
Smaller reporting company
Emerging growth company
If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act.
Indicate by check mark whether the registrant has filed a report on and attestation to its management’s assessment of the effectiveness of its internal control over financial reporting under Section 404(b) of the Sarbanes-Oxley Act (15 U.S.C. 7262(b)) by the registered public accounting firm that prepared or issued its audit report.
If securities are registered pursuant to Section 12(b) of the Act, indicate by check mark whether the financial statements of the registrant included in the filing reflect the correction of an error to previously issued financial statements.
Indicate by check mark whether any of those error corrections are restatements that required a recovery analysis of incentive-based compensation received by any of the registrant’s executive officers during the relevant recovery period pursuant to § 240.10D-1(b).
Indicate by check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the Act).    Yes      No  
The aggregate market value of the voting and non-voting common stock held by non-affiliates of the registrant, based on the last sale price as quoted by the NASDAQ Global Select Market on June 30, 20202023 (the last business day of the registrant’s most recently completed second fiscal quarter) was $5.5$2.6 billion. For purposes of this determination, shares beneficially owned by executive officers, directors and ten percent stockholders have been excluded, which does not constitute a determination that such persons are affiliates.
As of February 19, 2021,16, 2024, the registrant had 32,848,54732,667,631 shares of Common Stock outstanding.
DOCUMENTS INCORPORATED BY REFERENCE
Portions of the registrant’s definitive Proxy Statement for its 20212024 Annual Meeting of Stockholders (the “2021“2024 Proxy Statement”) to be filed pursuant to the Securities Exchange Act of 1934 with the Securities and Exchange Commission within 120 days of December 31, 2020 are incorporated herein by reference into Part II – “Securities Authorized For Issuance Under Equity Compensation Plans” and Part III of this Annual Report on Form 10-K.10-K, or, in the event the registrant does not prepare and file such 2024 Proxy Statement, will be provided instead by an amendment to this report containing the applicable disclosures within 120 days after the end of the fiscal year covered by this report. With the exception of those portions which are specifically incorporated by reference in this report, any such Proxy Statement is not deemed to be filed or incorporated by reference as part of this report.




TABLE OF CONTENTS




SPECIAL CAUTION CONCERNING FORWARD-LOOKING STATEMENTS
When included in this Annual Report on Form 10-K, or in other documents that we file with the Securities and Exchange Commission (“SEC”) or in statements made by or on behalf of the Company, words like “believes,” “belief,” “expects,” “strategy,” “plans,” “anticipates,” “intends,” “projects,” “estimates,” “may,” “might,” "could,"“could,” “would,” “should” and similar expressions are intended to identify forward-looking statements as defined by the Private Securities Litigation Reform Act of 1995. These forward-looking statements involve a variety of risks and uncertainties that could cause actual results to differ materially from those described therein. These risks and uncertainties include, but are not limited to the following: disruption from the impactproposed merger with UnitedHealth Group with patient, payor, provider, referral source, supplier or management and employee relationships; the occurrence of any event, change or other circumstances that could give rise to the termination of the novel coronavirus pandemic ("COVID-19"), includingmerger agreement with UnitedHealth Group or the measuresinability to complete the proposed transaction on the anticipated terms and timetable; the risk that have been andnecessary regulatory approvals for the proposed merger with UnitedHealth Group are delayed, are not obtained or are obtained subject to conditions that are not anticipated; the failure of the conditions to the proposed merger to be satisfied; the costs related to the proposed transaction; the diversion of management time on merger-related issues; the risk that termination fees may be takenpayable by governmental authoritiesthe Company in the event that the merger agreement is terminated under certain circumstances; reputational risk related to mitigate it, onthe proposed merger; the risk of litigation or regulatory action related to the proposed merger; changes in Medicare and other medical payment levels; changes in payments and covered services by federal and state governments; future cost containment initiatives undertaken by third-party payors; changes in the episodic versus non-episodic mix of our business, financial conditionpayors, the case mix of our patients and results of operations,payment methodologies; staffing shortages driven by the competitive labor market; our ability to attract and retain qualified personnel; competition in the healthcare industry; our ability to maintain or establish new patient referral sources; changes in or our failure to comply with existing federal and state laws or regulations or the inability to comply with new government regulations on a timely basis,basis; changes in Medicareestimates and other medical payment levels,judgments associated with critical accounting policies; our ability to consistently provide high-quality care; our ability to keep our patients and employees safe; our access to financing; our ability to meet debt service requirements and comply with covenants in debt agreements; business disruptions due to natural or man-made disasters, climate change or acts of terrorism, widespread protests or civil unrest; our ability to open care centers, acquire additional care centers and integrate and operate these care centers effectively, competition in the healthcare industry, changes in the case mix of patients and payment methodologies, changes in estimates and judgments associated with critical accounting policies,effectively; our ability to maintain or establish new patient referral sources, our ability to consistently provide high-quality care, our ability to attractrealize the anticipated benefits of acquisitions, investments and retain qualified personnel, our ability to keep our patients and employees safe, changes in payments and covered services by federal and state governments, future cost containment initiatives undertaken by third-party payors, our access to financing, our ability to meet debt service requirements and comply with covenants in debt agreements, business disruptions due to natural disasters or acts of terrorism, widespread protests or civil unrest,joint ventures; our ability to integrate, manage and keep our information systems secure, our ability to realizesecure; the anticipated benefitsimpact of acquisitions,inflation; and changes in lawlaws or developments with respect to any litigation relating to the Company, including various other matters, many of which are beyond our control, and such other factors as discussed throughout Part I, Item 1A. "Risk Factors" of this Annual Report on Form 10-K.
Because forward-looking statements are inherently subject to risks and uncertainties, some of which cannot be predicted or quantified, you should not rely on any forward-looking statement as a prediction of future events. We expressly disclaim any obligation or undertaking, and we do not intend to release publicly any updates or changes in our expectations concerning the forward-looking statements or any changes in events, conditions or circumstances upon which any forward-looking statement may be based, except as may be required by law. For a discussion of some of the factors discussed above as well as additional factors, see Part I, Item 1A, “Risk Factors” and Part II, Item 7, “Critical Accounting Estimates” within “Management’s Discussion and Analysis of Financial Condition and Results of Operations.”
Unless otherwise provided, “Amedisys,” “we,” “us,” “our,” and the “Company”“the Company” refer to Amedisys, Inc. and our consolidated subsidiaries, and when we refer to 2020, 20192023, 2022 and 2018,2021, we mean the twelve month period then ended December 31, unless otherwise provided.
A copy of this Annual Report on Form 10-K for the year ended December 31, 20202023 as filed with the SEC, including all exhibits, is available on our internet website at http://www.amedisys.com on the “Investors” page under the “SEC Filings” link.

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PART I
ITEM 1. BUSINESS
Overview
Amedisys, Inc. is a leading healthcare services company committed to helping our patients age in place by providing clinically excellent care and support in the home. Our operations involve serving patients across the United States through our three operating divisions: home health, hospice and high acuity care. We divested our personal care.care business on March 31, 2023. We deliver clinically distinct care that best suits our patients' needs, whether that is home-based recovery and rehabilitation after an operation or injury or care that empowers patients to manage a chronic disease through our home health division, hospice care at the end of life or providing assistance with daily activitiesdelivering the essential elements of inpatient hospital, palliative and skilled nursing facility ("SNF") care to patients in their homes through our personalhigh acuity care division.
We are among the largest providers of home health and hospice care in the United States, with approximately 21,00019,000 employees in 514521 care centers in 3937 states within the United States and the District of Columbia. Our employees deliver the highest quality care performing more than 11.510.6 million visits for more than 418,000469,000 patients annually. Over 2,9003,000 hospitals and 78,000110,000 physicians nationwide have chosen us as a partner in post-acute care.
Due to the age demographics of our patient base, our services are primarily paid for by Medicare which has represented approximately 73% to 75% of our net service revenue over the last three years. We also remain focused on maintaining a profitable and strategically important managed care contract portfolio. We continuously work with our payors to structure innovative contracts which reward us for providing quality care to our patients.
Amedisys is headquartered in Baton Rouge, Louisiana, with an executive office in Nashville, Tennessee. Our common stock is currently traded on the NASDAQ Global Select Market under the trading symbol “AMED.” Founded and incorporated in Louisiana in 1982, Amedisys was reincorporated as a Delaware corporation prior to becoming a publicly traded company in August 1994.
Our strategy is to be the best choice for care wherever our patients call home. We accomplish this by providing clinically distinct care, being the employer of choice and delivering operational excellence and efficiency, which when combined, drive growth. Our mission is to provide best-in-class home health, hospice and personalhigh acuity care services allowing our patients to maintain a sense of independence, quality of life and dignity while delivering industry leading outcomes. We believe that our unwavering dedication to clinical quality and constant focus on both our patients and our employees differentiates us from our competitors.
Our Home Health Segment:
Amedisys Home HealthOur home health segment provides compassionate healthcare to help our patients recover from surgery or illness, live with chronic diseases and prevent avoidable hospital readmissions. Our home health footprint includes 320346 care centers located in 3334 states within the United States and the District of Columbia. Within these care centers, we deploy our care teams which include skilled nurses who are trained, licensed and certified to administer medications, care for wounds, monitor vital signs and provide a wide range of other nursing services; rehabilitation therapists specializedwho specialize in physical, speech and occupational therapy; and social workers and aides who assist our patients with completing important personal tasks.
We take an empowering approach to helping our patients and their families understand their medical conditions, how to manage them and how to maximize the quality of their lives while living with a chronic disease or other health condition. Our clinicians are trained to understand the whole patient – not just their medical diagnosis.
ThisOur commitment to clinical distinction is most evident in our clinical quality measures such as Star Ratings.the Quality of Patient Care and Patient Satisfaction star ratings. In the CenterCenters for Medicare and Medicaid Services (“CMS”) reports for the October 2020 release,April 2024 preview, the Quality of Patient Care star average across all Amedisys providers is 4.33was 4.35 with 92%96% of our providerscare centers rated at 4+ stars and 4436 care centers rated at 5 stars. Our Patient Satisfaction star average for the October 2020January 2024 release was 4.28, outperforming the industry average by 7%. CMS plans to hold the reported October 2020 release3.61 (April 2024 preview data constant until January 2022.is not available for this metric). Our goal is to have all care centers achieve a 4.0 Quality Star Rating,of Patient Care star rating, and we are implementinghave implemented targeted action plans to continue to improve the quality of care we deliver for our patients and further our culture of quality.
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Our Hospice Segment:
Hospice care is designed to provide comfort and support for those who are dealing with a terminal illness. It is a benevolent form of care that promotes dignity and affirms quality of life for the patient, family members and other loved ones. Individuals
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with a terminal illness such as cancer, heart disease, pulmonary disease or Alzheimer’s may be eligible for hospice care if they have a life expectancy of six months or less.
Since 2019, we have acquired Compassionate Care Hospice ("CCH"), RoseRock Healthcare ("RoseRock"), Asana Hospice ("Asana") and AseraCare Hospice ("AseraCare"). With these acquisitions, Amedisys now owns and operates 180 Our hospice care centers in 35 states, providing care to more than 13,000 patients daily as the third largest hospice provider in the United States. Within these care centers, we deploy our care teams which include nurse practitioners and other skilled nurses, social workers, aides, bereavement counselors and chaplains.
Our focus is on building and retaining an exceptional team, delivering the highest quality care and service to our patients and their families and establishing Amedisys as the preferred and preeminent hospice provider in each community we serve. In order to realize these goals, we invest in tailored training development and recognition programsdevelopment for our employees including medical record training, employee skills training and leadership development. Thiswhich has led to our team’s consistent achievement at or above the national average in family satisfaction results and quality scores, as well as the trust of the healthcare community.
Another element of our approach is our outreach strategy to more fully engage the entire community of eligible patients. These outreach efforts have built our hospice patient population to more accurately represent the causes of death in the communities we serve, with a specific focus on heart disease, lung disease and dementia in order to address the historical underrepresentation of non-cancer diagnoses.
By working to accept every eligible patient who seeks end-of-life care, we fulfill our hospice mission and strengthen our standing in the community.
Our Personal Care Segment:
PersonalWe divested our personal care providesbusiness on March 31, 2023. Our personal care segment provided assistance with the essential activities of daily living. See Part II, Item 8, Note 5 – Mergers, Acquisitions and Dispositions for additional information.
Our High Acuity Care Segment:
The acquisition of Contessa Health ("Contessa") on August 1, 2021 established our high acuity care segment. Our high acuity care segment has the capability to deliver the essential elements of inpatient hospital, SNF care and palliative care to patients in their homes. In connection with the acquisition of Contessa, we obtained interests in a professional corporation that employs clinicians and several joint ventures with health system partners. Additionally, the acquisition provided the Company with an advanced claims analytic platform, network management and additional capabilities to enter into risk-based arrangements with managed care organizations.
Our joint venture partners in the high acuity care segment represent national and large regional healthcare systems, each of which view the ability to provide inpatient level care in patients’ homes as critical to relieving capacity constraints within their facilities, providing care in a more cost-effective setting and keeping patients engaged with their health system brand by providing a superior patient experience. The patients who utilize our home-based recovery services typically have one or more chronic conditions that have historically required frequent emergency department visits and inpatient hospital stays. Our patient satisfaction scores for these home-based programs have consistently exceeded 85%, and we have successfully reduced hospital and skilled nursing readmission rates compared to historical baselines for these episodes of care.
We believeprovide management services to the joint ventures which include the development and implementation of clinical protocols to ensure the safe and efficient delivery of services in the home and high quality outcomes; an internally-developed technology platform that personalprovides medical documentation, analytics and claims processing capabilities; provider network development services to ensure that all care resources are available to meet patient needs; and expertise in developing and negotiating contracts with third-party health insurance payors to provide reimbursement for services under risk-based arrangements. Our expertise and capabilities in these areas deliver value to both the health system and the health insurance payor and give us the opportunity for future expansion within the healthcare continuum for chronically ill patients, including palliative care services, are highly synergistic with our core skilled home healthespecially as the U.S. population ages and hospice businesses, and that by expanding these capabilities, we will be able to provide our patients and payor partners with a true continuum of care.
Amedisys acquired its first personal care company in 2016, an important step in executing our strategy of improving the continuity of care our patients receive as their clinical needs change. We continued our strategy to expand our personal care segment with four additional acquisitions. We currently operate 12 personal-care care centers in Massachusetts and one personal-care care center in each of Florida and Tennessee.
In July 2019, we signed an agreement with ClearCare, Inc. ("ClearCare"), the provider of the personal care industry’s leading software platform, representing 4,000 personal care agencies in every zip code in the United States. Our agreement with ClearCare creates an opportunity to establish a network partnership between Amedisys and the personal care agencies using ClearCare in order to better coordinate patient care. In August 2020, we signed a Care Coordination Agreement with BrightStar Care to add its agencies to the Amedisys personal care network, which helps facilitate the coordination of care between our home health and hospice care centers and a network of personal care partners. Long term, we believe these agreements will allow us to build a nation-wide network of personal care agencies and further our efforts to provide patients with a true care continuum in the home. These relationships will also help us as weconsumer preferences continue to have innovative payment conversationsshift to home-based care. Our joint venture partnership model with Medicare Advantage plans who have begunleading healthcare systems and our relationships with health plan insurers facilitate our ability to recognize the value that combined home health, hospicetake and personal care services bring to their members and care delivery infrastructure.manage additional risk for this patient population in value-based arrangements.
Responding to the Changing Regulatory and Reimbursement Environment:
As the government continues to seek opportunities to refine payment models, we believe that our strategy of becoming a leader in providing a range of services across the at-home continuum positions us well for the future. Our ability to provide quality home health, hospice and personalhigh acuity care allows us to partner with health systems and managed care organizations to improve care coordination, reduce hospitalizations and lower costs.
Innovations:
As we continue to build our aging-in-place services, we intend to innovate around our core businesses to deliver new home based care models such as skilled nursing facilities in the home ("SNF@Home"). Additional innovation initiatives include the expansion of palliative care and telehealth which will also allow us to expand our primary businesses and accelerate our differentiated care delivery model.
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Acquisitions:
On January 1, 2020, we acquired Asana Hospice, a hospice provider with eight locations in Pennsylvania, Ohio, Texas, Missouri and Kansas.
On March 1, 2020,20, 2023, we acquired the regulatory assets of a home health provider in Washington.
On April 18, 2020, we acquired the regulatory assets of a home health provider in Kentucky.
On June 1, 2020, we acquired Homecare Preferred Choice, Inc., doing business as AseraCare Hospice ("AseraCare"), a national hospice care provider with 44 locations.West Virginia.
Financial Information:
Financial information for our home health, hospice, personal care (divested on March 31, 2023) and personalhigh acuity care segments can be found in our consolidated financial statements included in this Annual Report on Form 10-K.
Amedisys and UnitedHealth Group Incorporated Merger
On June 26, 2023, Amedisys, UnitedHealth Group Incorporated, a Delaware corporation ("UnitedHealth Group"), and Aurora Holdings Merger Sub Inc., a Delaware corporation and a wholly owned subsidiary of UnitedHealth Group ("Merger Sub"), entered into an Agreement and Plan of Merger (the "Merger Agreement"), pursuant to which Merger Sub will merge with and into Amedisys (the "Merger") with Amedisys continuing as the surviving corporation and becoming a wholly owned subsidiary of UnitedHealth Group. See Part II, Item 8, Note 5 – Mergers, Acquisitions and Dispositions for additional information.
Human Capital
Our employees are critical to our vision to belead the leading aging-in-place company.future of healthcare in the home. Taking care of our people is our top priority. Our success is directly correlated with our ability to continue to attract, develop and retain the most qualified and passionate employees.caregivers. Our work is not just a job but a calling. Our workforce strategy emanates from our core values of SPIRIT - Service, Passion, Integrity, Respect, Innovation and Talent.Talent – SPIRIT. We know that by taking great care of our people, they can continue to provide industry leading patient care. Our mission has never been more important than has been demonstrated during this public health emergency.
As of February 19, 2021,16, 2024, we employed approximately 21,00019,000 people throughout the United States. We also utilize contract employees in the normal course of our business.
Diversity and Inclusion:
Diversity and inclusion is a business imperative. We endeavor to create a culture of caregiving where our employees feel as cared for every day as our patients do.patients. Success means all team members feel a sense of belonging, support and empowerment to be their best selves personally and professionally. We have committed to giving our employees a voice and have instituted numerous formal listening programs - quarterlyincluding pulse surveys, focus groups and town halls - to routinely gather feedback from our employees and address any concerns. Our commitment to diversity and inclusion is also broadly reflected across our policies and people practices. During 2020,In 2023, creating a sense of belonging was a critical tactic as part of our People Strategy, and the metrics indicating how our people rated their sense of belonging were part of our management team scorecard. Additionally, we established an employee-led Diversityhave four Employee Resource Groups ("ERGs") which foster connection and Inclusion Council to address company policiescommunity within our workforce: (1) Global Black Community, (2) LGBTQIA+, (3) disAbilities and procedures that will facilitate a supportive, positive and inclusive work environment for all employees at Amedisys, and we invested in inclusion training for all leaders in the company.
(4) Military/Veterans. We are also committed to having a diverse Board of Directors. Women currently comprise over half of the directors on our Board, and in December 2020, we expanded the Board to add a woman of color.Board.
Talent Acquisition, Retention and Development:
We strive to hire, develop and retain top talent. The core of our care delivery model is dependent upon attracting high demand clinicians, predominately nurses.nurses and therapists. We compete for talent by offering a great culture, an opportunity to provide the highest quality clinical care and competitive market-based compensation. Our compensation plans are designed to deliver a competitive base pay as well as attractive incentive opportunities, primarily for leadership positions, but also to reward quality care. We provide significant opportunities for development and continuing education as we know that career development is a key component of attracting and retaining top talent. We continually monitor and assess employee metrics on hiring, retention and terminations to gain a deep understanding of our workforce and drive continuous improvement.
The increased demand for clinicians has generated continuing pressure on the labor markets. Across the healthcare industry, the nurse workforce especially has become scarcer as demand for services outstrips supply. Clinicians have become harder to recruit and more costly to employ. Attracting the best people in healthcare and supporting our people with an unrivaled experience are key initiatives for the Company to ensure adequate clinical capacity for our patients.
Health and Safety:
The health and well-being of our employees is of utmost importance to us. We offer a comprehensive benefit package that provides employees and their families with access to a variety of innovative, flexible and convenient health and wellness programs that support their physical and mental health by providing tools and resources to help them improve or maintain their health status.
Our focus on the health and safety of our employees became even more critical during the novel coronavirus pandemic (“COVID-19”), and Amedisys took action to help protect, educate and care for our employees. Measures taken to provide support during this pandemic include:
Developed clinical protocols for COVID-19 testing, proper usage of personal protective equipment ("PPE"), caring for COVID-positive patients and maintaining safety measures in our care centers;
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Created a COVID-19 Resource Center available 24 hours a day, seven days a week for employees to access educational materials, safety documents, policies, clinical protocols and operational metrics. Our focus is now on resources to help our clinicians get vaccinated as quickly and easily as possible in each of the states we serve;
Implemented up to 14 days of paid leave during any required quarantine periods;
Awarded SPIRIT bonuses to our clinicians and caregivers who have seen patients during the pandemic;
Completed an early cash pay-out of employee paid-time off;
Instituted work-from-home arrangements for our corporate and administrative support employees;
Allowed employees to temporarily suspend any 401(k) plan loan deductions and offered employees the option of making a withdrawal from their 401(k) plan for coronavirus-related distributions without incurring the additional 10% early withdrawal penalty;
Granted access to Teladoc services to all employees;
Provided access to COVID-19 self-test kits to all employees;
Procured millions in PPE and created a centralized distribution center for all critical PPE, allowing us to flex our inventory on a care center by care center basis, based on need and demand as further described in Part II, Item 7, "Management's Discussion and Analysis of Financial Condition and Results of Operations: Overview - Novel Coronavirus Pandemic ("COVID-19")."
Payment for Our Services
Our revenues are derived in large part from governmental third-party payors. Governmental payment programs are subject to statutory and regulatory changes, retroactive rate adjustments, administrative or executive orders and government funding restrictions, all of which may materially increase or decrease the rate of program payments to us for our services. It is possible that future budget cuts in Medicare and Medicaid may be enacted by Congress and implemented by CMS. Therefore, we cannot assure you that payments from governmental or private payors will remain at levels comparable to present levels or will, in the future, be sufficient to cover the costs allocable to patients eligible for reimbursement pursuant to such programs. See Part II, Item 7, "Management's Discussion and Analysis of Financial Condition and Results of Operations: Overview - Payment"– CMS Payment Updates" for additional information on the most recent regulations from CMS.
Home Health Medicare
The Medicare home health benefit is available both for patients who need home care following discharge from a hospital and patients who suffer from chronic conditions that require ongoing, but intermittent, care.
As a condition of participation under Medicare, beneficiaries must be homebound (meaning that the beneficiary is unable to leave his/her home without a considerable and taxing effort), require intermittent skilled nursing, physical therapy or speech therapy services and receive treatment under a plan of care established and periodically reviewed by a physician. In order to provide greater flexibility during COVID-19, CMS has relaxed the definition of homebound status through the duration of the public health emergency. During the pandemic, a beneficiary is considered homebound if they have been instructed by a physician not to leave their house because of a confirmed or suspected COVID-19 diagnosis or if the patient has a condition that makes them more susceptible to contracting COVID-19. Therefore, if a beneficiary is homebound due to COVID-19 and requires skilled services, the services will be covered
Services under the Medicare home health benefit.
Prior to January 1, 2020, Medicare payment rates were based on the severity of the patient’s condition, his or her service needs and other factors relating to the cost of providing services and supplies,benefit are bundled into 60-day episodes of care. An episode starts with the first day a billable visit is performed and ends 60 days later or upon discharge, if earlier. If a patient is still in treatment on the 60th day, a recertification assessment is undertaken to determine whether the patient needs additional care. If the patient’s physician determines that further care is necessary, another episode begins on the 61st day (regardless of whether a billable visit is rendered on that day) and ends 60 days later. The table below includes the 60-day base episode payment rates.
PeriodBase Episode
Payment
January 1, 2018 through December 31, 2018$3,040 
January 1, 2019 through December 31, 2019$3,154 
January 1, 2020 through December 31, 2020 (only applies to episodes beginning on December 31, 2019 or prior)$3,221 
Effective January 1, 2020, CMS implemented a revised case-mix adjustment methodology, the Patient-Driven Groupings Model ("PDGM"), to better align payment with patient care needs and ensure that clinically complex and ill beneficiaries have
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adequate access to home health care.. PDGM uses a 30-day period of care rather than a 60-day episodesepisode of care as the unit of payment, eliminates the usepayment. Under PDGM, each 60-day episode includes two 30-day periods of the number of therapy visits provided in determining payment and relies more heavily on clinical characteristics and other patient information.care. The table below includes the base 30-day payment rates.
PeriodBase 30-Day Payment
January 1, 2020 through December 31, 2020 (only applies to episodes beginning on January 1, 2020 and thereafter)$1,864 
January 1, 2021 through December 31, 2021$1,901 
January 1, 2022 through December 31, 2022$2,032 
January 1, 2023 through December 31, 2023$2,011 
January 1, 2024 through December 31, 2024$2,038 
On November 1, 2023, CMS issued the Home Health Final Rule for Medicare home health providers for calendar year 2024. CMS estimates that the final rule will result in a 0.8% increase in payments to home health providers. This increase is the result of a 3.0% payment update (3.3% market basket adjustment less a 0.3% productivity adjustment) and an increase of 0.4% for the update to the fixed-dollar loss ratio used in determining outlier payments offset by a permanent adjustment of -2.6% based on the difference between assumed and actual behavior changes resulting from the implementation of PDGM. The -2.6% permanent adjustment was derived from a -2.890% adjustment which was only applied to the 30-day payment rate and not the low utilization payment adjustment. The -2.890% is only half of the total proposed adjustment. The remaining adjustment is to be considered in future rulemaking. Based on our analysis of the final rule, we expect our impact to be in line with the 0.8% increase.
In addition to permanent adjustments, CMS also has the discretion to make temporary adjustments through calendar year 2026; however, CMS has elected not to implement a temporary adjustment for calendar year 2024.
On July 5, 2023, the National Association for Home Care and Hospice ("NAHC"), the leading national home health trade association, filed suit against CMS in the United States District Court for the District of Columbia over the implementation of the payment cuts CMS made in the Calendar Year 2023 Home Health Final Rule effective January 1, 2023; that litigation remains pending.
PDGM uses timing, admission source, functional impairment levels and principal and other diagnoses to case-mix adjust payments. The case mixcase-mix adjusted payment for a 30-day period of care may be adjusted up or down as a result of one or more of the following:is subject to additional adjustments based on certain variables, including, but not limited to (a) an outlier payment if our patient’spatient's care was unusually costly (capped at 10% of total reimbursement per provider number); (b) a low utilization payment adjustment (“LUPA”) if the number of visits provided was less than the established threshold, which ranges from two to six visits and varies for every case-mix group under PDGM; (c) a partial payment if a patient transferred to another provider or from another provider before completing the 30-day period of care; and (d) the applicable geographic wage index. Payments for routine and non-routine supplies with limited exceptions, are now included in the 30-day payment rate.
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As a Medicare provider, we are subject to periodic audits by the Medicare program, and that program has various rights and remedies against us if they assert that we have overcharged the program or failed to comply with program requirements. Home health providers are subject to pre- and post-payment reviews for compliance with Medicare coverage guidelines and medical necessity. Adjustments on this basis may include individual claims adjustments or overpayment determinations based on an extrapolated sample of claims. Medical necessity reviews evaluate whether services are clinically appropriate in terms of frequency, type, extent, site and duration. Technical billing and documentation reviews focus on documentation of services. Medicare and other payors may reject or deny claims for payment if the underlying paperworkdocumentation does not support the medical necessity of services or fails to establish satisfaction of a coverage rule;rule, such as if a provider is unable to perform periodic therapy assessments required by coverage criteria or cannot provide appropriate billing documentation, acceptable physician authorizations or face-to-face meeting documentation.
Medicare can reopen previously filed and reviewed claims and deny coverage of the services and require us to repay any overcharges, as well as make deductions from future amounts due to us. In the ordinary course of business, we appeal the Medicare and Medicaid program'sprograms' denial of claims that we believe are inappropriate in an effort to recover the denied claims.
Home Health Non-Medicare
Payments from Medicaid and private insurance carriersnon-Medicare payors are either a percentage of Medicare rates, per-visit rates or per-visitcase rates depending upon the terms and conditions established with such payors. Reimbursements from our non-Medicare payors that are based on Medicare rates are paid in a similar manner and subject to the same adjustments as discussed above for Medicare; however, these rates can vary based upon negotiated terms which generally range from 90% to 100% of Medicare rates. Approximately 30% of our managed care contract volume affords us the opportunity to receive additional paymentpayments if we achieve certain quality or process metrics as defined in each contract.contract (e.g. star ratings and acute-care hospitalization rates).
Hospice Medicare
The Medicare hospice benefit is available when a physician and specific clinical findings support a diagnosis of a terminal condition where the patient has a terminal diagnosis of six months or less. Hospice care is evaluated in benefit periods;periods: two 90-day benefit periods followed by an unlimited number of 60-day benefit periods. Payments are based on daily rates for each day a beneficiary is enrolled in the hospice benefit. Payments are made according to a fee schedule that has four different levels of care: routine home care, continuous home care, inpatient respite care and general inpatient care. The daily payment rates are intended to cover costs that hospices incur in furnishing services identified in patients' care plans, based on specific levels of care. Payments are adjusted by a wage index to reflect health care labor costs across the country and are established annually through federal legislation. Payments are made according
On July 28, 2023, CMS issued the final rule to update hospice payment rates and the wage index for fiscal year 2024, effective for services provided beginning October 1, 2023. CMS estimates hospices serving Medicare beneficiaries will see a fee schedule that has four different levels3.1% increase in payments. This increase is the result of care: routine home care, continuous home care, inpatient respite carea 3.3% market basket adjustment as required under the Patient Protection and general inpatient care.Affordable Health Care Act and the Health Care and Education Reconciliation Act ("PPACA") less a 0.2% productivity adjustment. Additionally, CMS increased the aggregate cap amount by 3.1% to $33,494. Based on our analysis of the final rule, we expect our impact to be in line with the 3.1% increase.
Medicare payment is provided forpayments include two separate payment rates for routine care: payments for the first 60 days of care and care beyond 60 days. In addition to the two routine rates, Medicare also reimburses for a service intensity add-on (“SIA”). The SIA is based on visits made in the last seven days of life by a registered nurse or medical social worker for patients in a routine level of care.
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Adjustments for medical necessityeligibility and technical billing requirements may be made to Medicare revenue based on the same claims processing or medical necessity reviews described above for home health services when we find we are unable to obtain appropriate billing documentation, authorizations or face-to-face documentation and other reasons unrelated to credit risk.
Two caps limit the amount of payment that any individual hospice provider number can receive in a single year. Generally, each hospice care center has its own provider number; however, where we have created branch care centers to help our parent care centers serve a geographic location, the parent and branch have the same provider number.
Inpatient Cap: The inpatient cap limits the number of days of inpatient care an agency may provide to not more than 20 percent of its total patient care days. The daily Medicare payment rate for any inpatient days of service that exceed the cap is set at the routine home care rate, and the provider is required to reimburse Medicare for any amounts it receives in excess of the cap.
Overall Payment Cap: The overall payment cap is an absolute dollar limit on the average annual payment per beneficiary a hospice agency can receive. This cap is calculated by the Medicare administrative contractorAdministrative Contractor at the end of each hospice cap period to determine the maximum allowable payments per provider number.
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We estimate our potential cap exposure using information available for both inpatient day limits as well as per beneficiary cap amounts. The total cap amount for each provider is calculated by multiplying the number of beneficiaries electing hospice care during the period by a statutory amount that is indexed for inflation.
Payment rates for hospice care, the hospice cap amount and the hospice wage index are updated annually according to Section 1814(i)(1)(C)(ii)(VII) of the Social Security Act ("SSA"), which requires CMS to use the inpatient hospital market basket, adjusted for multifactor productivity and other adjustments as specified in the Social Security Act,SSA, to determine the hospice payment update percentage. The caps are subject to annual and retroactive adjustments, which can cause providers to be required to reimburse the Medicare program if such caps are exceeded. Our ability to stay within these caps depends on a number of factors, each determined on a provider number basis, including the average length of stay and mix in level of care.
Hospice Non-Medicare
Non-Medicare payors pay at rates that differ from established Medicare rates for hospice services, and are based on separate, negotiated agreements. We bill and are paid by these non-Medicare payors based on such negotiated agreements.
PersonalHigh Acuity Care Non-Medicare
PersonalHigh acuity care payments are receivedderived from health insurance plans and health system partners. Contracts with health insurance plans provide for fixed payment rates for a 30-day or 60-day episode of care indexed to assigned patient diagnoses in return for our obligation to assume risk for the coordination and payment of required medical services necessary to treat the medical condition for which the patient was diagnosed in a home-based setting. Contracts with health system partners provide for payments on a per diem basis at the contracted rate for each day during the remainder of an inpatient acute stay serviced at the patient's home.
The contracted payment rates with health insurance plans and health system partners are developed by our medical economics team using historical claims and inpatient admission data provided by the respective health insurance plan or health system partner. The data includes medical costs incurred outside of a patient’s historical inpatient stay that may be expected to continue under our program and an estimate of the cost of the medical services under our program which will replace the patient’s inpatient hospital stay. We mitigate the risk of excessive program medical costs by ensuring that we enroll eligible members into the plan, by effectuating clinically effective plans of care and by ensuring that all covered services are related to the condition for which the patient was admitted to the program. Additionally, we have purchased episodic stop-loss insurance for certain payor clients, including state and local governmental agencies, managed care organizations, commercial insurers and private consumers, based on rates that are either contractual or fixed by legislation.contracts.
Controls Over Our Business System Infrastructure
We establish and maintain processes and controls over coding, clinical operations, billing, patient recertifications and compliance to help monitor and promote adherence with Medicare requirements.
Coding – Specified international classification of disease ("ICD") diagnosis codes are assigned to each of our patients based on their particular health conditions (such as diabetes, coronary artery disease or congestive heart failure). Because coding regulations are complex and are subject to frequent change, we maintain controls surrounding our coding process. To reduce the associated risk of coding failures, we provide annual update training to clinical managers, as needed training to care center directors and clinical managers and training during orientation for new employees to ensure accurate information is gathered and provided to our coding team. In addition, our electronic medical records system (Homecare Homebase) includes automated edits for home health and hospice based on pre-defined compliance metrics. For home health, we also provide monthly specialized coding education, obtain outside expert coding instruction and have certified clinician coders review all patient outcome and assessment information sets (“OASIS”) and assign the appropriate ICD code. Additional training for our home health coders, clinicians, office staff and business development teams occurred throughout 2019 and 2020 in connection with the implementation of PDGM.
Clinical Operations – We provide education on coverage criteria and conditions of participation and utilize outside expert regulatory services if necessary. Regulatory requirements allow patients to be eligible for home health care benefits if through a face-to-face visit with a physician or a qualified non-physician practitioner, they are considered homebound and it is determined that skilled nursing, physical therapy or speech therapy services are required. These clinical services may include: educating the patient about their disease, assessment and observation of disease status, delivery of clinical skills such
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as wound care, administration of injections or intravenous fluids,medications, management and evaluation of a patient’s plan of care, physical therapy services to assist patients with functional limitations and speech therapy services for speech or swallowing disorders. Patients eligible for hospice care are terminally ill (with a life expectancy of six months or less if the illness runs its normal course). Our hospice program provides care and
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support to our terminally ill patients with a 6-monthsix-month prognosis and their families through services including medical care, counseling, spiritual care, pre-bereavement and bereavement support, medication management and needed equipment and supplies for the terminal illness and all related conditions. Our high acuity care clinical protocols include utilization of the Milliman Clinical Guidelines ("MCG") criteria to ensure that patients are eligible for inpatient level care, in-person evaluations by hospital-based physicians to determine the patient's clinical eligibility for home-based inpatient care, social and behavioral assessments to determine safety of the patient's home setting and an informed consent requirement to ensure that the patient and caregivers are comfortable with the delivery of inpatient level care in the home.
Billing – We maintain controls over our billing processes to help promote accurate and complete billing. We conductProcesses and controls have been implemented to ensure that prior to the submission of any bills, the visit/occurrence was completed, documented sufficiently by an appropriate clinician and/or provider, and that the billed claim complies with all regulatory and payor requirements. Examples of process monitoring controls include conducting annual billing compliance testing, use formalized billing attestations, limituser access toreviews for billing systems and use of automated daily billing operational indicators, andindicators. We take prompt corrective action with employees who knowingly fail to follow our billing policies and procedures in accordance with a "zero tolerance" policy.procedures.
Patient Recertification – In order to be recertified for an additional home health episode of care, a patient must continue to meet qualifying criteria and have a continuing medical need.need that requires the skills of a nurse or therapist. Changes in the patient’s condition may require changes to the patient’s medical regimen or modified care protocols within the episode of care. The patient’s progress towards established goals is evaluated prior to recertification. As with the initial episode of care, a recertification requires orders from the patient’s physician. Before any employee recommends recertification to a physician, we conduct a care center level, multidisciplinary care team conference. Specific tools are used to ensure that the patient continues to meet coverage criteria prior to recertifying. Hospice recertification for additional benefit periods of care requirerequires continued demonstration of a terminal prognosis as determined by the hospice physician in collaboration with the attending physician and the interdisciplinary care team.
Compliance – We develop, implement and maintain ethics and compliance programs as a component of the centralized corporate services provided to our home health, hospice and personal-care care centers.high acuity-care service lines. Our ethics and compliance program includes a Code of Conduct for our employees, officers, directors, contractors and affiliates and a disclosure program for reporting regulatory or ethical concerns to our compliance team through a confidential hotline, which is augmented by exit surveys of departing employees. We promote a culture of compliance within our company through educational presentations, regular newsletters and persistent messaging from our senior leadership to our employees stressing the importance of strict compliance with legal requirements and company policies and procedures. Additionally, we have mandatory compliance training and testing for all new employees upon hire and annually for all staff thereafter. We also maintain a robust compliance audit program focusing on key risk areas.
Our Regulatory Environment
We are highly regulated by federal, state and local authorities. The healthcare industry is subject to numerous laws, regulations and rules including, among others, those related to government healthcare participation requirements, various licensure and accreditations, reimbursement for patient services, health information privacy and security rules, and Medicare and Medicaid fraud and abuse prohibitions (including, but not limited to, federal statutes and regulations prohibiting kickbacks and other illegal inducements to potential referral sources, self-referrals by physicians and false claims submitted to federal health care programs). Regulations and policies frequently change, and we monitor changes through our internal government affairs department, as well as multiple trade and governmental publications and associations.
Our home health and hospice subsidiaries are certified by CMS and therefore are subject to the rules and regulations of the Medicare system. Additionally, all of our business lines are likewise subject to federal, state and local laws and regulations dealing with issues such as occupational safety, employment, medical leave, insurance, civil rights, discrimination, building codes, data privacy, data security and recordkeeping. We have set forth below a discussion of the regulations that we believe most significantly affect our home health and hospice businesses.
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Licensure, Certificates of Need ("CON") and, Permits of Approval ("POA") and Facility Need Review ("FNR")
Home health and hospice care centers operate under licenses granted by the health authorities of their respective states. Some states require health care providers (including hospice and home health agencies) to obtain prior state approval for the purchase, construction or expansion of health care locations, capital expenditures exceeding a prescribed amount or changes in services. For those states that require a CON or POA, the provider must also complete a separate application process establishing a location and must receive required approvals.
CertainAdditionally, certain states, including a number in which we operate, carefully restrict new entrants into the market based on demographic and/or demonstrative usage of additional providers. These states limit the entry of new providers or services and the expansion
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of existing providers or services in their markets through a CON, POA or FNR process, which is periodically evaluated and updated as required by applicable state law. For those states that require a CON, POA or FNR, the provider must complete a separate application process establishing a location and must receive required approvals.
To the extent that we require a CON, POA, FNR or other similar approvals are required to expand our operations, our expansion could be adversely affected by the inability to obtain the necessary approvals, changes in the standards applicable to those approvals and possible delays and expenses associated with obtaining those approvals. In some instances, other providers in the market may file opposition to a CON, POA or FNR application, and this could further delay an approval.
In every state where required, our care centers possess a license and/or a CON, POA or POAFNR issued by the state health authority that determines the local service area for the home health or hospice care centers. Currently, state health authorities in 1819 states and the District of Columbia require a CON or, in the State of Arkansas, a POA, in order to establish and operate a home health care center, and state health authorities in 915 states and the District of Columbia require a CON or, in the State of Louisiana, a FNR, to operate a hospice care center.
We operate 228233 home health care centers and 4855 hospice care centers in the following CON/POAPOA/FNR states as listed below.
StateStateHome HealthHospiceStateHome HealthHospice
AlabamaAlabama3011Alabama2910
Arkansas (POA)Arkansas (POA)5— 
FloridaFlorida— 6Florida— 77
GeorgiaGeorgia60— 
KentuckyKentucky17— 
Maine2— 
Louisiana (FNR)Louisiana (FNR)— 5
MarylandMaryland93Maryland93
MississippiMississippi9— 
New JerseyNew Jersey2— 
New YorkNew York4— 
North CarolinaNorth Carolina87North Carolina137
Rhode IslandRhode Island1— Rhode Island12
South CarolinaSouth Carolina22— 
TennesseeTennessee4515Tennessee4515
WashingtonWashington2— 
West VirginiaWest Virginia116West Virginia116
Washington, DCWashington, DC1— 
Total Care Centers in CON States22848
Total Care Centers in CON/POA/FNR StatesTotal Care Centers in CON/POA/FNR States23355
Medicare Participation: Licensing, Certification and Accreditation
Our care centers must comply with regulations promulgated by the United States Department of Health and Human Services ("HHS") and CMS in order to participate in the Medicare program and receive Medicare payments. Sections 1861(o) and 1891 of the SSA, 42 CFR 484.1 et seq., establish the conditions that a home health agency ("HHA") must meet in order to participate in the Medicare program. Section 1861(dd) of the SSA, 42 CFR 418.1, et seq., establishes the conditions that a hospice provider must meet in order to participate in the Medicare program. Among other things, these regulations, applicable to HHAs and hospices, respectively, known as conditions of participation and/or conditions of payment (“COPs”), relate to the type of facility, its personnel and its standards of medical care, as well as its compliance with federal, state and local laws and regulations. Additional COPs applicable to HHAs which went into effect on January 13, 2018, focus on the safe delivery of quality care provided to patients and the impact
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of that care on patient outcomes through the protection and promotion of patients' rights, care planning, delivery and coordination of services and streamlining of regulatory requirements.
CMS has adopted alternative sanction enforcement options which allow CMS (i) to impose temporary management, direct plans of correction or direct training and (ii) to impose payment suspensions and civil monetary penalties in each case on providers out of compliance with the COPs. CMS engages or has engaged a number of third partythird-party contractors, including Recovery Audit Contractors (“RACs”), Program Safeguard Contractors (“PSCs”), Zone Program Integrity Contractors (“ZPICs”), Uniform Program Integrity Contractors ("UPICs"), Medicaid Integrity Contractors (“MICs”) and Supplemental
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Medical Review Contractors (“SMRCs”), to conduct extensive reviews of claims data and state and federal government health care program laws and regulations applicable to healthcare providers. These audits evaluate the appropriateness of billings submitted for payment. In addition to identifying overpayments, audit contractors can refer suspected violations of law to government enforcement authorities.
All providers are subject to compliance with various federal, state and local statutes and regulations in the U.S.United States and receive periodic inspection by state licensing agencies to review standards of medical care, equipment and safety. We have dedicated internal resources and utilize external parties when necessary to monitor and ensure compliance with the various applicable federal, state and local laws, rules and regulations.regulations, as well as requirements of applicable accrediting organizations.
If we fail to comply with applicable laws and regulations, we could be subjected to liabilities, including criminal penalties, civil penalties (including the loss of our licenses to operate one or more of our businesses) andand/or exclusion of a facility from participation in the Medicare, Medicaid and other federal and state health care programs. If any of our facilities were to lose its accreditation or otherwise lose its certification under the Medicare and Medicaid programs, the facility maywould be unable to receive reimbursement from the Medicare and Medicaid programs and other payors.payors until it gains recertification or accreditation. We believe our facilities are in substantial compliance with current applicable federal, state, local and independent review body regulations and standards. The requirements for licensure, certification and accreditation are subject to change and, in order to remain qualified, it may become necessary for us to make changes in our facilities, equipment, personnel and services in the future, which could have a material adverse impact on our operations.
Federal and State Anti-Fraud and Anti-KickbackAbuse Laws and Regulations
As a provider under the Medicare and Medicaid systems,programs, we are subject to various anti-fraud and abuse laws, including the federal health care programs’ anti-kickback statuteAnti-Kickback Statute, the Stark or Physician Self-Referral Law, the False Claims Act, Civil Monetary Penalties Law and where applicable, itsvarious state law counterparts. Affected government health care programs includeanti-fraud and abuse laws. These laws govern any health care plans or programs that are funded by the United States government (other than certain federal employee health insurance benefits/programs), includingas well as certain state health care programs that receive federal funds, such as Medicaid. Our compliance and ethics program is designed to ensure Amedisys meets all applicable federal and state laws and regulations as well as industry standards.
Federal Anti-Kickback Statute ("AKS")
Subject to certain exceptions, these laws prohibitthe federal AKS prohibits any offer, payment, solicitation or receipt of any form of remuneration to induce or reward the referral of business payable under a government health care program or in return for the purchase, lease, order, arranging for, or recommendation of items or services covered under a government health care program. A relatedThe law also forbids the offer or transfer of anything of value, including certain waivers of co-payment obligations and deductible amounts, to a beneficiary of Medicare or Medicaid that is likely to influence the beneficiary’s selection of health care providers, again, subject to certain safe harbor exceptions. Violations of the federal anti-kickback statuteAKS can resulttrigger the False Claims Act and Civil Monetary Penalties Law, potentially resulting in imprisonment, the impositioncivil fines up to $27,018 for each violation, penalties of penalties topping $100,000,up to $120,816 (last updated 2023) plus three times the amount of the improper remuneration, imprisonment and potentially, exclusion from furnishing services under any government health care program. In addition,There are also criminal penalties under the statesAKS, and providers found to be in which we operate generally have laws that prohibit certain direct or indirect payments or fee-splitting arrangements betweenviolation of the federal AKS can be excluded from participation in federal health care providers where they are designed to obtain the referral of patients from a particular provider.programs.
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Stark or Physician Self-Referral Law
The Social Security Act includes a provision commonlyStark Law, also known as the “Stark Law.” This lawPhysician Self-Referral Law, prohibits physicians from referring Medicare and Medicaid patients to entities for the provision of designated health services with which they or any of their immediate family members have a direct or indirect financial relationship, unless an exception to the law's prohibition is met. These types of referrals are known as “self-referrals.” Sanctions for violating the Stark Law include civil penalties of up to $25,820$29,899 for each violation and up to $172,137$199,338 (last updated 2023) for schemes to circumvent the Stark restrictions and up to $10,000 for each day an entity fails to report required information and exclusion from the federal health care programs.Law restrictions. There are a number of exceptions to the self-referral prohibition, including employment contracts and leases, and recruitment agreements that adheremay be used so long as the arrangement adheres to certain enumerated requirements.
Violations of the Stark Law may also result in payment denials, and may also triggerFalse Claims Act scrutiny, additional civil monetary penalties and federal program exclusion. Several of the states in which we conduct business have also enacted statutes similar in scope and purpose to the federal anti-fraud and abuse laws and the Stark Law. These state laws may mirror the federal Stark Law or may be different in scope. The available guidance and enforcement activity associated with such state laws vary considerably.
We monitor all aspects of our business and have developed a comprehensive ethics and compliance program that is designed to ensure that Amedisys meets all applicable federal guidelines and industry standards. Nonetheless, because the law in this area is complex and constantly evolving, there can be no assurance that federal regulatory authorities will not determine that any of our arrangements with physicians violate the Stark Law.
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Federal and State Privacy and Security Laws
The Health Insurance Portability and Accountability Act of 1996, or HIPAA, requires us to comply with standards for the exchange of health information within our company and with third parties, such as payors, business associates and patients. These include standards for common health care transactions, such as claims information, plan eligibility, payment information and the use of electronic signatures; unique identifiers for providers, employers, health plans and individuals; and security, privacy, breach notification and enforcement.
The HIPAA transaction regulations establish form, format and data content requirements for most electronic health care transactions, such as health care claims that are submitted electronically. The HIPAA privacy regulations establish comprehensive requirements relating to the use and disclosure of protected health information. The HIPAA security regulations establish minimum standards for the protection of protected health information that is stored or transmitted electronically. The HIPAA breach notification regulations establish the applicable requirements for notifying individuals, the U.S. Department of Health and Human Services (HHS), and the media in the event of a data breach affecting protected health information. Violations of the privacy, security and breach notification regulations are punishable by civil and criminal penalties.
The American Recovery and Economic Reinvestment Act of 2009 (“ARRA”) increased the amount of civil monetary penalties that can be imposed for violations of HIPAA, and the amounts are updated annually for inflation. For 2020, penalties for HIPAA violations can range from $119 to $1.785 million per violation with a maximum fine of $1.785 million for identical violations during a calendar year. In 2018, a nation-wide health benefit company paid $16 million to HHS following a data breach. Prior to this record payment, the largest HIPAA fine was $5.55 million. ARRA also authorized state attorneys general to bring civil enforcement actions under HIPAA, and attorneys general are actively engaged in enforcement. These penalties could be in addition to other penalties assessed by a state for a breach which would be considered reportable under the state’s data breach notification laws.
The Health Information Technology for Economic and Clinical Health (“HITECH”) Act was enacted in conjunction with ARRA. Among other things, the HITECH Act makes business associates of covered entities directly liable for compliance with certain HIPAA requirements, strengthens the limitations on the use and disclosure of protected health information without individual authorizations, and adopts the additional HITECH Act enhancements, including enforcement of noncompliance with HIPAA due to willful neglect. The changes to HIPAA enacted as part of ARRA reflect a Congressional intent that HIPAA’s privacy and security provisions be more strictly enforced. These changes have stimulated increased enforcement activity and enhanced the potential that health care providers will be subject to financial penalties for violations of HIPAA. In addition, the Secretary of HHS is required to perform periodic audits to ensure covered entities (and their business associates, as that term is defined under HIPAA) comply with the applicable HIPAA requirements, increasing the likelihood that a HIPAA violation will result in an enforcement action.
In addition to the federal HIPAA regulations, most states also have laws that protect the confidentiality of health information and other personal data. Certain of these laws grant individuals rights with respect to their information, and we may be required to expend significant resources to comply with these laws. Further, all 50 states and the District of Columbia have adopted data breach notification laws that impose, in varying degrees, an obligation to notify affected persons and/or state regulators in the event of a data breach or compromise, including when their personal information has or may have been accessed by an unauthorized person. Some state breach notification laws may also impose physical and electronic security requirements regarding the safeguarding of personal information, such as social security numbers and bank and credit card account numbers. Violation of state privacy, security, and breach notification laws can trigger significant monetary penalties. In addition, certain states’ privacy, security and data breach laws, including, for example, the California Consumer Privacy Act, include a private right of action that may expose us to private litigation regarding our privacy practices and significant damages awards or settlements in civil litigation.
The False Claims Act
The Federalfederal False Claims Act ("FCA") prohibits false claims or requests for payment for health care services. Under the FCA, the government may penalize any person who knowingly submits, or participates in submitting, claims for payment to the Federal Government which are false or fraudulent, or which contain false or misleading information. Any person who knowingly makes or uses a false record or statement to avoid paying the Federal Government, or knowingly conceals or avoids an obligation to pay money to the Federal Government, may also be subject to fines under the FCA. Under the FCA, the term “person” means an individual, company or corporation. The term "knowingly" means the person (i) has actual knowledge of the information; (ii) acts in deliberate ignorance of the truth or falsity of the information; or (iii) acts in reckless disregard of the truth or falsity of the information.
The Federal Government has used the FCA to prosecute Medicare and other governmental program fraud in areas such as violations of the Federal anti-kickback statutefederal Anti-Kickback Statute or the Stark Laws,Law, coding errors, billing for services not provided and submitting false cost reports. The FCA has also been used to prosecute people or entities that bill services at a higher reimbursement rate
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than is allowed and that bill for care that is not medically necessary. In addition to government enforcement, the FCA authorizes private citizens to bring qui tam or “whistleblower” lawsuits, greatly extending the practical reach of the FCA. In 2018, the Department of Justice ("DOJ") announced that the FCA penalties would once again be increasing. The per-claim maximum penalty range is between $11,665 and $23,331$27,018 (last updated 2020)2023).
The Fraud Enforcement and Recovery Act of 2009 (“FERA”) amended the FCA with the intent of enhancing the powers of government enforcement authorities and whistleblowers to bring FCA cases. In particular, FERA attempts to clarify that liability may be established not only for false claims submitted directly to the government, but also for claims submitted to government contractors and grantees. FERA also seeks to clarify that liability exists for attempts to avoid repayment of overpayments, including improper retention of federal funds. FERA also included amendments to FCA procedures, expanding the government’s ability to use the Civil Investigative Demand process to investigate defendants, and permitting government complaints and intervention to relate back to the filing of the whistleblower’s original complaint. FERA is likely to increase both the volume and liability exposure of FCA cases brought against health care providers.
In the Patient Protection and Affordable Care Act (enacted in 2010), Congress enacted requirements related to identifying and returning overpayments made under Medicare and Medicaid. CMS finalized regulations regarding this so-called “60-day rule,” which requires providers to report and return Medicare and Medicaid overpayments within 60 days of identifying the overpayment. A provider who retains identified overpayments beyond 60 days may be liable under the FCA. “Identification” occurs when a person “has, or should have through the exercise of reasonable diligence,” identified and quantified the amount of an overpayment. The final rule also established a six-year lookback period, meaning overpayments must be reported and returned if a person identifies the overpayment within six years of the date the overpayment was received. Providers must report and return overpayments even if they did not cause the overpayment.
In addition to the FCA, the Federal Government may use several criminal statutes to prosecute the submission of false or fraudulent claims for payment to the Federal Government. Many states have similar false claims statutes that impose liability for the types of acts prohibited by the False Claims Act. As part of the Deficit Reduction Act of 2005 (the “DRA”), Congress providedprovides states an incentive to adopt state false claims acts consistent with the federal FCA. Additionally, the DRA requiredrequires providers who receive $5 million or more annually from Medicaid to include information on federal and state false claims acts, whistleblower protections and the providers’ own policies on detecting and preventing fraud in their written employee policies.
FDA RegulationCivil Monetary Penalties Law
HHS may impose civil monetary penalties ("CMP") for a variety of civil offenses related to federal health care programs. They may be imposed upon any person or entity who presents, or causes to be presented, certain ineligible claims for medical items or services, for providing improper inducements to beneficiaries to obtain services, for payments to limit services to patients and for offenses related to relationships with excluded individuals, among other things.
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Maximum CMP amounts increased in 2023. For example, the penalty for knowing and willful solicitation, receipt, offer or payment of remuneration for referring an individual for a service or for purchasing, leasing or ordering an item to be paid for by a federal health care program increased from $112,131 to $120,816, and the CMP for beneficiary inducement increased from $22,427 to $24,164 per occurrence.
State Laws
In addition to federal laws, some states in which we operate generally have laws that prohibit kickbacks in exchange for referrals, certain direct or indirect payments or fee-splitting arrangements between health care providers, improper physician referrals, beneficiary inducements and false or improperly billed claims. The available guidance and enforcement activity associated with such state laws vary considerably but, in some cases, may be stricter than federal law.
Federal and State Privacy and Security Laws
The Health Insurance Portability and Accountability Act of 1996 ("HIPAA") requires us to comply with standards for the exchange of health information within our company and with third parties, such as payors, business associates and patients. These include standards for common health care transactions, such as claims information, plan eligibility and payment information, standards for the use of electronic signatures and unique identifiers for providers, employers, health plans and individuals as well as standards for privacy, security and breach notification and enforcement.
The HIPAA transaction regulations establish form, format and data content requirements for most electronic health care transactions, such as health care claims that are submitted electronically. The HIPAA privacy regulations establish comprehensive requirements relating to the use and disclosure of protected health information. The HIPAA security regulations establish minimum standards for the protection of protected health information that is stored or transmitted electronically. The HIPAA breach notification regulations establish the applicable requirements for notifying individuals, HHS and the media in the event of a data breach affecting protected health information. Violations of the privacy, security and breach notification regulations are punishable by civil and criminal penalties and administrative fines and penalties and/or additional reporting and oversight obligations if required to enter into a resolution agreement and corrective action plan with HHS to settle allegations of HIPAA non-compliance.
Currently, civil monetary penalties for HIPAA violations can range from $137 per violation to a maximum fine of $2.067 million for multiple violations of the same provision during a calendar year. To date, the largest penalty imposed by HHS following a data breach is $16 million. State attorneys general may also bring civil enforcement actions under HIPAA, and attorneys general are actively engaged in enforcement. These penalties could be in addition to other penalties assessed by a state for a breach which would be considered reportable under a particular state’s data breach notification laws.
Changes to HIPAA have stimulated increased enforcement activity and enhanced the potential that health care providers will be subject to financial penalties for violations of HIPAA. In addition, the Secretary of HHS is required to perform periodic audits to ensure covered entities (and their business associates, as that term is defined under HIPAA) comply with the applicable HIPAA requirements, increasing the likelihood that a HIPAA violation will result in an enforcement action.
In addition to the federal HIPAA regulations, most states also have laws that protect the confidentiality of health information and other personally identifiable information, and these laws may be broader in scope with respect to protected health information and other personal information than HIPAA. Some of these laws grant individuals rights with respect to personal information. We may be required to expend significant resources to comply with these laws. Further, all 50 states, the U.S. territories and the District of Columbia have adopted data breach notification laws that impose, in varying degrees, an obligation to notify affected persons and/or state regulators in the event of a data breach or compromise, including when their personal information has or may have been accessed by an unauthorized person. Some state breach notification laws may also impose physical and electronic security requirements regarding the safeguarding of personal information, such as social security numbers and bank and credit card account numbers. Violation of state privacy, security and breach notification laws can trigger significant monetary penalties. In addition, certain states’ privacy, security and data breach laws, including, for example, the California Consumer Privacy Act, as amended by the California Privacy Rights Act, include private rights of action that may expose us to private litigation regarding our privacy practices and significant damages awards or settlements in civil litigation.
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U.S. Food and Drug Administration (“FDA”("FDA") Regulation
The FDA regulates medical device user facilities, which include home health care providers. FDA regulations require user facilities to report patient deaths and serious injuries to the FDA and/or the manufacturer of a device used by the facility if the device may have caused or contributed to the death or serious injury of any patient. FDA regulations also require user facilities to maintain files related to adverse events and to establish and implement appropriate procedures to ensure compliance with the above reporting and recordkeeping requirements. User facilities are subject to FDA inspection, and noncompliance with applicable requirements may result in warning letters or sanctions including civil monetary penalties, injunction, product seizure, criminal fines and/or imprisonment.
The Improving Medicare Post-Acute Care Transformation Act
In October 2014, the Improving Medicare Post-Acute Care Transformation Act (“IMPACT Act”) was signed into law requiring the reporting of standardized patient assessment data for quality improvement, payment and discharge planning purposes across the spectrum of post-acute care providers (“PACs”), including skilled nursing facilities and home health agencies. The IMPACT Act requires PACs to report: (1) standardized patient assessment data at admission and discharge; (2) quality measures, including functional status, skin integrity, medication reconciliation, incidence of major falls and patient preference regarding treatment and discharge; and (3) resource use measures, including Medicare spending per beneficiary, discharge to community and hospitalization rates of potentially preventable readmissions. Failure to report such data when required would subject a facility to a two percent reduction in market basket prices then in effect.
The IMPACT Act further requires HHS and the Medicare Payment Advisory Commission (“MedPAC”), a commission chartered by Congress to advise it on Medicare payment issues, to study alternative PAC payment models, including payment based upon individual patient characteristics and not care setting, with corresponding Congressional reports required based on such analysis. The IMPACT Act also includedincludes provisions impacting Medicare-certified hospices, including: (1) increasing survey frequency for Medicare-certified hospices to once every 36 months; (2) imposing a medical review process for facilities with a high percentage of stays in excess of 180 days; and (3) updating the annual aggregate Medicare payment cap.

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Pre-Claim Review Demonstration for Home Health Services
On June 8, 2016, CMS announced the implementation of a three-year Medicare pre-claim review ("PCR") demonstration for home health services provided to beneficiaries in the states of Illinois, Florida, Texas, Michigan and Massachusetts. The pre-claim review is a process through which a request for provisional affirmation of coverage is submitted for review before a final claim is submitted for payment. On April 1, 2017, CMS paused the PCR Demonstration for Home Health Services while CMS considered a number of changes. CMS revised the demonstration to incorporate more flexibility and choices for providers, as well as risk-based changes to reward providers who show compliance with Medicare home health policies.
On May 31, 2018, CMS issued a notice indicating its intention to re-launch an HHA pre-claim review demonstration project. The original program had drawn criticism that it created significant administrative burdens and reduced access to care. Now called the Review Choice Demonstration for Home Health Services ("RCD"), the revised demonstration will give
CMS' RCD gives HHAs in the demonstration states three options:options in the initial selection period: pre-claim review of all claims, post-payment review of all claims or minimal post-payment review with a 25% payment reduction for all home health services. Under the pre-claim review and post-payment review options, provider claims are reviewed for every episode of care until the appropriate claim approval rate (90% based on a minimum of ten pre-claim requests or claims submitted) is reached. Further, once the appropriate claim approval rate is reached and maintained for six months, a provider can elect to opt-outopt out of claim reviews except forpre-claim review or post-payment review of all claims and choose selective post-payment review, a spot check of 5%a statistically valid random sample of its claims determined by the Medicare Administrative Contractor ("MAC") to ensure continued compliance. Amedisys has elected the pre-claim review option. The demonstration initially appliesapplied to HHA providers in Florida, Illinois, North Carolina, Ohio and Texas, with the option to expand after five years to other states in the Medicare Administrative Contractor Jurisdiction M (Palmetto). In April 2019, CMS announcedadded Oklahoma to the demonstration effective December 31, 2023.
Targeted Probe and Educate Program ("TPE")
CMS' TPE program is designed to help reduce provider claim denials and educate providers on appropriate billing practices. Under the TPE program, MACs use data analysis to identify providers who have high claim error rates, unusual billing practices or provide services that have high national error rates. If a June 1, 2019 start dateprovider is selected for RCD in Illinois. In July 2019, CMS announced a September 30, 2019 start date for RCD in Ohio. Thereafter, in an October 21, 2019 release, CMS announced thatTPE review by a MAC, the initial volume of claims reviewed is limited to 20 to 40 claims. If the provider is deemed compliant, it will reschedulenot be reviewed on the next phaseparticular topic for that review for one year; however, if errors are identified, the provider has 45 days to make changes and improvements. If a provider cannot correct the errors after the 45-day period, it will be referred to one-on-one education sessions. The TPE process can include up to three rounds of its RCDclaims review, if necessary, with corresponding provider education and a subsequent period to allow agencies in Texas, North Carolina and Florida timefor improvement. If results do not improve sufficiently after three rounds, the MAC may refer the provider to transitionCMS for further action which may include 100% prepay review, extrapolation, referral to PDGM. Throughouta Recovery Auditor and/or referral for revocation from the first few months of 2020, CMS made various announcements about new start dates for the remaining three states, including a March 2, 2020 start date in Texas and projected start date of May 4, 2020 for North Carolina and Florida. The Texas portion began as scheduled; however, due to the ongoing public health emergency, on March 31, 2020, CMS announced a voluntary pause of RCD for Illinois, Ohio and Texas and delay for beginning the demonstration in North Carolina and Florida. In July 2020, CMS announced its intention to resume the demonstration on August 30, 2020 for Illinois, Ohio and Texas and a voluntary phase-in for North Carolina and Florida. The voluntary phase-in was extended by CMS in October until January 1, 2021 and then again in December until March 31, 2021.Medicare program.
Home Health Value-Based Purchasing
On January 1, 2016, CMS implemented Home Health Value-Based Purchasing ("HHVBP"). The HHVBP model was designed to give Medicare-certified home health agencies incentives or penalties through payment bonuses,in order to provide higher quality and more efficient care. HHVBP was rolled out to nine pilot states: Arizona, Florida, Iowa, Maryland, Massachusetts, Nebraska, North Carolina, Tennessee and Washington, seven of which Amedisys currently hasIn November 2021, CMS issued the Calendar Year 2022 Home Health Final Rule for Medicare home health operations. Bonusesproviders
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which provided for the expansion of the HHVBP model to all 50 states beginning January 1, 2023 with calendar year 2023 being the first performance year and penalties began in 2018calendar year 2025 being the first payment year with thea proposed maximum payment adjustment, up or down, of plus or minus 3% growing5%.
HHAs receive adjustments to plus or minus 8% by 2022. Payment adjustments are calculatedtheir Medicare fee-for-service payments based on their performance against a set of quality measures, relative to their peers’ performance. Performance on these quality measures in a varietyspecified year (performance year) impacts payment adjustments in a later year (payment year). Cohorts are determined based on each HHA’s unique beneficiary count in the prior calendar year. HHAs are assigned to either a nationwide larger-volume cohort or a nationwide smaller-volume cohort in order to group HHAs that are of similar size and are more likely to receive scores on the same set of measures which include current Qualityfor purposes of Patient Caresetting benchmarks and Patient Satisfaction star measures, as well as measures based on submission of data to a CMS web portal. The measures used may be subject to modification or change by CMS.
Under the demonstration, agencies with higher performance receive bonuses, while those with lower scores receive lower payments relative to current levels. Agency performance is evaluated against separate improvementachievement thresholds and attainment scores, withdetermining payment tied to the higher of these two scores. CMS used 2015 as the baseline year for performance, with 2016 as the first year for performance measurement. The first payment adjustment began January 1, 2018, based on 2016 performance data. Between 2018 and 2022, the payment adjustment varies (upward or downward) from 3 percent to 8 percent.
In January 2021, CMS and the Center for Medicare and Medicaid Innovation announced its intention, through rulemaking, to expand HHVBP with an implementation date no earlier than January 2022.adjustments.
Home Health Payment Reform
On February 9, 2018, Congress passed the Bipartisan Budget Act of 2018 ("BBA of 2018"), which funded government operations, set two-year government spending limits and enacted a variety of healthcare related policies. Specific to home health, the BBA of 2018 providesprovided for a targeted extension of the home health rural add-on payment, a reduction of the 2020 market basket update, modification of eligibility documentation requirements and reform to the Home Health Prospective Payment System ("HHPPS"). The HHPPS reform included the following parameters: for home health units of service beginning on January 1, 2020, a 30-day payment system iswas to be applied; the transition to the 30-day payment system was to be budget neutral; and CMS was to conduct at least one Technical Expert Panel during 2018, prior to any notice and comment rulemaking process, related to the design of any new case-mix adjustment model.
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The final HHA regulations introduced by CMS (CMS-1689-FC)Calendar Year 2019 Home Health Final Rule updated the Medicare HHPPS and finalized the implementation of an alternative case-mix adjustment methodology, PDGM, thatwhich became effective on January 1, 2020. PDGM adjustsadjusted payments to home health agencies based on patient characteristics for 30-day periods of care and also eliminatescare. While the use of therapy visits in the determination of payments. While thepayment changes were to be implemented in a budget neutral manner to the industry, the ultimate impact will varyvaried by provider based on factors including patient mix and admission source. Additionally, CMS made assumptions about behavioralbehavior changes whichthat were expected to occur as a result of the transition to PDGM. The behavior change assumptions were finalized in the Calendar Year 2020 Home Health Final Rule released on October 31, 2019 and resulted in a 4.36% reduction to reimbursement. The behavioralbehavior changes were related to coding practices, low utilization payment adjustment ("LUPA") management and co-morbidities. CMS is required by law to analyze data for calendar years 2020-2026, retrospectively, to determine the impact of the difference between assumed and actual behavior changes and to make any such payment changes as are necessary to offset or supplement the adjustments based on anticipated behavior.Additionally, in an effort to eliminate fraud risks,
On October 31, 2022, CMS reducedissued the upfront payment associated with requests for anticipated payment ("RAPs") to 20% in 2020 with the full elimination of RAPs in 2021.
Phase-Out of the Rural Add-On
The BBA of 2018 also mandated the implementation of a new methodology for applying rural add-on payments for home health services (“rural add-on”). Unlike previous rural add-ons, which were applied to all rural areas uniformly, the extension provided varying add-on amounts depending on the rural county (or equivalent area) classification by classifying each rural county (or equivalent area) into one of three distinct categories: (1) rural counties and equivalent areas in the highest quartile of all counties and equivalent areas based on the number of Medicare home health episodes furnished per 100 individuals who are entitled to, or enrolled for, benefits under Part A of Medicare or enrolled for benefits under Part B of Medicare only, but not enrolled in a Medicare Advantage plan under Part C of Medicare (the "high utilization" category); (2) rural counties and equivalent areas with a population density of 6 individuals or fewer per square mile of land area and are not included in the "high utilization" category (the "low population density" category); and (3) rural counties and equivalent areas not in either the "high utilization" or "low population density" categories (the "all other" category).
In the Calendar Year ("CY") 2019 Home Health Final Rule for Medicare home health providers for calendar year 2023, which finalized a methodology for analyzing differences between assumed and actual behavior changes and determined that a permanent adjustment was needed. The 2023 Final Rule included a -3.5% permanent reduction to reimbursement based on the difference between assumed and actual behavior changes resulting from the implementation of PDGM. The -3.5% permanent adjustment was derived from a -3.925% adjustment which was only applied to the 30-day payment rate and not the low utilization payment adjustment. The -3.925% was only half of the total proposed adjustment. The remaining adjustment was to be considered in future rulemaking.
On July 5, 2023, the National Association for Home Care and Hospice ("NAHC"), the leading national home health trade association, filed suit against CMS finalized policiesin the United States District Court for the rural add-on payments for CY 2019 through CY 2022, in accordance with section 50208District of Columbia over the implementation of the BBApayment cuts in the Calendar Year 2023 Home Health Final Rule effective January 1, 2023; that litigation remains pending.
On November 1, 2023, CMS issued the Home Health Final Rule for Medicare home health providers for calendar year 2024. CMS estimates that the final rule will result in an 0.8% increase in payments to home health providers. This increase is the result of 2018.a 3.0% payment update (3.3% market basket adjustment less a 0.3% productivity adjustment) and an increase of 0.4% for the update to the fixed-dollar loss ratio used in determining outlier payments offset by a permanent adjustment of -2.6% based on the difference between assumed and actual behavior changes resulting from the implementation of PDGM. Similar to the 2023 permanent adjustment, the -2.6% permanent adjustment was derived from a -2.890% adjustment which was only applied to the 30-day payment rate and not the low utilization payment adjustment. The CY 2019 proposed rule (83 FR 32373) described the provisions-2.890% was only half of the rural add-on payments and the methodology for applying the new payments and outlined how to categorize rural counties (or equivalent areas) based on claims data, the Medicare beneficiary summary file and census data.
total proposed adjustment. The CY 2019 through CY 2022 rural add-on percentages outlined in the rule are shown in the table below.
Rural Add-On Percentages, CYs 2019-2022
CategoryCY 2019CY 2020CY 2021CY 2022
High utilization1.5%0.5%NoneNone
Low population density4.0%3.0%2.0%1.0%
All other3.0%2.0%1.0%None
Civil Monetary Penalties
The United States Department of Health and Human Services may impose civil monetary penalties ("CMP") for a variety of civil offenses related to federal health care programs. They may be imposed upon any person or entity who presents, or causesremaining adjustment is to be presented, certain ineligible claims for medical items or services, for providing improper inducements to beneficiaries to obtain services, for payments to limit services to patients, and for offenses related to relationships with excluded individuals, among other things.
Maximum CMP amounts have been increased significantly as a resultconsidered in future rulemaking. Based on our analysis of the Bipartisan Budget Act of 2018, which was signed into law on February 9, 2018. The maximum CMP has increased to $104,330 for knowingly making or causingfinal rule, we expect our impact to be made a false statement, omission or misrepresentation of a material fact in any application, bid or contract to participate or enroll as a provider or supplier and to $58,832 for making or using a false record or statement that is material to a false or fraudulent claim.line with the 0.8% increase.
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In addition to permanent adjustments, CMS also has the discretion to make temporary adjustments through calendar year 2026; however, CMS has elected not to implement a temporary adjustment for calendar year 2024.
Environmental and Climate Change Matters
We are committed to transparency around our environmental footprint and climate-related risks and opportunities. We have adopted an integrated approach to address the impacts of climate change on our business, with cross-disciplinary teams responsible for managing climate-related activities, initiatives and policies. Strategies and progress toward our goals are reviewed with senior leadership and the Nominating and Corporate Governance Committee of our Board of Directors. Additional information about our environmental and climate activities can be found in our annual Environmental, Social and Governance Report, which is available on our website. Reference to our website does not constitute incorporation by reference of the information contained on the website and should not be considered part of this document. For more information regarding climate change and its possible adverse impact on us, see “Item 1A. Risk Factors — Risks Related to Our Operations — Our operations could be impacted by war, terrorism, natural or man-made disasters and climate change” in this Annual Report on Form 10-K.
Our Competitors
There are few barriers to entry in the home health and hospice jurisdictions that do not require certificates of needa CON, POA or permits of approval.FNR. Our primary competition in these jurisdictions comes from local privately and publicly-owned and hospital-owned health care providers. We compete based on the quality of services, the availability of personnel, expertise of visiting staff and, in certain instances, on the price of our services. In addition, we compete with a number of non-profit organizations that finance acquisitions and capital expenditures on a tax-exempt basis or receive charitable contributions that are unavailable to us.
Available Information
Our company website address is www.amedisys.com. We use our website as a channel of distribution for important company information. Important information, including press releases, analyst presentations and financial information regarding our company, is routinely posted on and accessible on the Investor Relations subpage of our website, which is accessible by clicking on the tab labeled “Investors” on our website home page. Visitors to our website can also register to receive automatic e-mail and other notifications alerting them when new information is made available on the Investor Relations subpage of our website. In addition, we make available on the Investor Relations subpage of our website (under the link “SEC Filings”), free of charge, our annual reports on Form 10-K, quarterly reports on Form 10-Q, current reports on Form 8-K, ownership reports on Forms 3, 4 and 5 and any amendments to those reports as soon as reasonably practicable after we electronically file or furnish such reports with the SEC.Securities and Exchange Commission ("SEC"). Further, copies of our Certificate of Incorporation and Bylaws, our Code of Ethical Business Conduct, our Corporate Governance Guidelines and the charters for the Audit, Compensation, Quality of Care, Compliance and Ethics and Nominating and Corporate Governance Committees of our Board are also available on the Investor Relations subpage of our website (under the link “Governance”). Reference to our website does not constitute incorporation by reference of the information contained on the website and should not be considered part of this document.
Our electronically filed reports can also be obtained on the SEC’s internet site at http://www.sec.gov.

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ITEM 1A. RISK FACTORS
The risks described below, and risks described elsewhere in this Form 10-K, could have a material adverse effect on our business and consolidated financial condition, results of operations and cash flows and the actual outcome of matters as to which forward-looking statements are made in this Form 10-K. The risk factors described below and elsewhere in this Form 10-K are not the only risks faced by Amedisys. Our business and consolidated financial condition, results of operations and cash flows may also be materially adversely affected by factors that are not currently known to us, by factors that we currently consider immaterial or by factors that are not specific to us, such as general economic conditions.
If any of the following risks are actually realized, our business and consolidated financial condition, results of operations and cash flows could be materially adversely affected. In that case, the trading price of our common stock could decline.
You should refer to the explanation of the qualifications and limitations on forward-looking statements under “Special Caution Concerning Forward-Looking Statements.” All forward-looking statements made by us are qualified by the risk factors described below.
Risk Factor Summary
The following is a summary of the principal risks that could adversely affect our business, operations and financial results:
The proposed Merger is subject to the satisfaction of certain closing conditions, including government consents and approvals, some or all of which may not be satisfied or completed within the expected timeframe, if at all.
We may not complete the proposed Merger within the time frame we anticipate or at all, which could have an adverse effect on our business, financial results and/or operations.
We will be subject to various uncertainties while the Merger is pending that may cause disruption and may make it more difficult to maintain relationships with employees, customers and other third-party business partners.
In certain instances, the Merger Agreement requires us to pay a termination fee to UnitedHealth Group, which could affect the decisions of a third-party considering making an alternative acquisition proposal.
We have incurred, and will continue to incur, direct and indirect costs as a result of the Merger.
Litigation challenging the Merger Agreement may prevent the Merger from being consummated within the expected timeframe or at all.
Federal and state changes to reimbursement and other aspects of Medicare and Medicaid could have a material adverse effect on our business and consolidated financial condition, results of operations and cash flows.
Future cost containment initiatives undertaken by private third-party payors may limit our future revenue and profitability.
Possible changes in the case mix of patients, as well as payor mix and payment methodologies, could have a material adverse effect on our business and consolidated financial condition, results of operations and cash flows.
Our failure to negotiate favorable managed care contracts, or our loss of existing favorable managed care contracts, could have a material adverse effect on our business and consolidated financial condition, results of operations and cash flows.
Quality reporting requirements may negatively impact Medicare reimbursement.
Value-based purchasing may negatively impact Medicare reimbursement.
Any economic downturn, deepening of an economic downturn, continued deficit spending by the Federal Government or state budget pressures may result in a reduction in payments and covered services.
A shortage of qualified nursing staff and other clinicians, such as therapists and nurse practitioners, could materially impact our ability to attract, train and retain qualified personnel and could increase operating costs.
We may be more vulnerable to the effects of a public health emergency than other businesses due to the nature of our patient population and the physical proximity required by our operations, which could harm our business disproportionately to other businesses.
Because we are limited in our ability to control rates received for our services, our business and consolidated financial condition, results of operations and cash flows could be materially adversely affected if we are not able to maintain or reduce our costs to provide such services.
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If we are unable to consistently provide high quality of care, our business will be adversely impacted.
If we are unable to maintain relationships with existing patient referral sources, our business and consolidated financial condition, results of operations and cash flows could be materially adversely affected.
Our industry is highly competitive, with few barriers to entry in certain states.
The success of our high acuity care segment depends on our ability to enter into capitation and other forms of risk-based contracts with managed care health plans. If we are unsuccessful in obtaining these contracts or if we are unsuccessful in managing costs associated with risk-based contracts, our business and consolidated financial condition, results of operations and cash flows could be materially adversely affected.
Our business depends on our information systems. A cyber-attack, security breach or our inability to effectively integrate, manage and keep our information systems secure and operational could disrupt our operations.
Our insurance liability coverage may not be sufficient for our business needs.
We may be subject to substantial malpractice or other similar claims.
If we are unable to maintain our corporate reputation, our business may suffer.
A write off of a significant amount of intangible assets or long-lived assets could have a material adverse effect on our consolidated financial condition and results of operations.
Our operations could be impacted by war, terrorism, natural or man-made disasters and climate change.
Inflation in the economy could negatively impact our business and results of operations.
Our growth strategy depends on our ability to acquire additional care centers and integrate and operate these care centers effectively, make investments and enter into joint ventures and other strategic relationships. If our growth strategy is unsuccessful or we are not able to successfully integrate newly acquired care centers into our existing operations, our business and consolidated financial condition, results of operations and cash flows could be materially adversely affected.
The indemnification provisions of acquisition agreements by which we have acquired companies may not fully protect us, and as a result, we may face unexpected liabilities.
State efforts to regulate the establishment or expansion of health care providers could impair our ability to expand our operations.
Federal regulation may impair our ability to consummate acquisitions or open new care centers.
Divestitures or other dispositions could negatively impact our business, and contingent liabilities from businesses that we have sold could adversely affect our business and consolidated financial condition, results of operations and cash flows.
We are subject to extensive government regulation. Any changes to the laws and regulations governing our business, or to the interpretation and enforcement of those laws or regulations, could have a material adverse effect on our business and consolidated financial condition, results of operations and cash flows.
We face periodic and routine reviews, audits and investigations under our contracts with federal and state government agencies and private payors, and these audits could have adverse findings that may negatively impact our business.
If a care center fails to comply with the conditions of participation in the Medicare program, that care center could be subjected to sanctions or terminated from the Medicare program.
We are subject to federal and state laws that govern our financial relationships with physicians and other health care providers, including potential or current referral sources.
The No Surprises Act and similar price transparency initiatives could impact our relationships with patients and insurers.
Delays in payment may cause liquidity problems.
Changes in units of payment for home health agencies could reduce our Medicare home health reimbursement levels.
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The volatility and disruption of the capital and credit markets and adverse changes in the United States and global economies could impact our ability to access both available and affordable financing, and without such financing, we may be unable to achieve our objectives for strategic acquisitions and internal growth.
Our indebtedness could impact our financial condition and impair our ability to fulfill other obligations.
The agreements governing our indebtedness contain various covenants that limit our discretion in the operation of our business, and our failure to satisfy requirements in these agreements could have a material adverse effect on our business and consolidated financial condition, results of operations and cash flows.
The price of our common stock has been and may continue to be volatile, which could lead to securities litigation brought against us or cause investors to lose the value of their investment.
Our Board of Directors may use anti-takeover provisions or issue stock to discourage a change of control.
Our Bylaws designate the Court of Chancery of the State of Delaware or, if the Court of Chancery does not have jurisdiction, the federal court for the District of Delaware, as the sole and exclusive forum for certain types of actions and proceedings that may be initiated by our stockholders, which could discourage lawsuits against us and our directors, officers, employees and stockholders.
Risks Related to the Proposed Merger with UnitedHealth Group Incorporated ("UnitedHealth Group")
The proposed Merger is subject to the satisfaction of certain closing conditions, including government consents and approvals, some or all of which may not be satisfied or completed within the expected timeframe, if at all.
Completion of the Merger is subject to a number of closing conditions, including obtaining the approval of our stockholders, which approval was obtained on September 8, 2023, the expiration or termination of the applicable waiting period (and any extension thereof) under the Hart-Scott-Rodino Antitrust Improvements Act of 1976, as amended, the receipt of the required state regulatory approvals, the absence of any law or order that has the effect of enjoining or otherwise prohibiting the completion of the Merger, and the expiration or termination of the waiting period (and any extension thereof) applicable to the consummation of the transactions contemplated by the Merger Agreement under all applicable antitrust laws without the imposition by any governmental entity of any term, condition, obligation, requirement, limitation, prohibition, remedy, sanction or other action that has resulted in or would reasonably be expected to result in a Burdensome Condition (as defined in the Merger Agreement). We can provide no assurance that all required consents and approvals will be obtained or that all closing conditions will otherwise be satisfied (or waived, if applicable), and, even if all required consents and approvals can be obtained and all closing conditions are satisfied (or waived, if applicable), we can provide no assurance as to the terms, conditions and timing of such consents and approvals or the timing of the completion of the Merger. Many of the conditions to completion of the Merger are not within our control, and we cannot predict when or if these conditions will be satisfied (or waived, if applicable). Any adverse consequence of the pending Merger could be exacerbated by any delays in completion of the Merger or termination of the Merger Agreement.
Each party’s obligation to consummate the Merger is also subject to the accuracy of the representations and warranties of the other party (subject to certain exceptions) and performance by each party of its respective obligations under the Merger Agreement, including an agreement by us to use our reasonable best efforts to carry on our business in all material respects in the ordinary course, consistent with past practice, and to preserve our business organization and relationships with customers, suppliers, licensors, licensees and other third parties, and to comply with certain operating covenants. In addition, the Merger Agreement may be terminated under certain specified circumstances, including, but not limited to, (1) if our board of directors makes an Amedisys Recommendation Change (as defined in the Merger Agreement) or (2) by our board of directors in order for us to enter into a definitive agreement for an alternative transaction with a third-party with respect to an unsolicited Amedisys Superior Proposal (as defined in the Merger Agreement). As a result, we cannot assure you that the Merger will be completed, even though our stockholders approved the Merger, or that, if completed, it will be exactly on the terms set forth in the Merger Agreement or within the expected time frame.
We may not complete the proposed Merger within the time frame we anticipate or at all, which could have an adverse effect on our business, financial results and/or operations.
The proposed Merger may not be completed within the expected timeframe, or at all, as a result of various factors and conditions, some of which may be beyond our control. If the Merger is not completed for any reason, our stockholders will not receive any payment for their shares of our common stock in connection with the Merger. Instead, we will remain a public company, our common stock will continue to be listed and traded on The Nasdaq Global Select Market and registered under the
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Exchange Act, and we will be required to continue to file periodic reports with the SEC. Moreover, our ongoing business may be materially adversely affected, and we would be subject to a number of risks, including the following:
we may experience negative reactions from the financial markets, including negative impacts on our stock price, and it is uncertain when, if ever, the price of our shares would return to the prices at which our shares currently trade;
we may experience negative publicity, which could have an adverse effect on our ongoing operations including, but not limited to, retaining and attracting employees, customers, partners, suppliers and others with whom we do business;
we will still be required to pay certain significant costs relating to the Merger, such as legal, accounting, financial advisory, printing and other professional services fees, which may relate to activities that we would not have undertaken other than in connection with the Merger;
we may be required to pay a termination fee to UnitedHealth Group of $125,000,000, as required under the Merger Agreement under certain circumstances;
we may be required to reimburse UnitedHealth Group for the $106,000,000 termination fee payment that UnitedHealth Group, on our behalf, paid to Option Care Health Inc. ("OPCH") in connection with the termination of the Agreement and Plan of Merger (the "OPCH Merger Agreement"), dated as of May 3, 2023, by and among Amedisys, OPCH and Uintah Merger Sub, Inc. ("OPCH Merger Sub") under certain circumstances;
while the Merger Agreement is in effect, we are subject to restrictions on our business activities, including, among other things, restrictions on our ability to engage in certain kinds of material transactions that would reasonably be expected to materially delay or prevent the consummation of the transaction contemplated by the Merger Agreement, which could prevent us from pursuing strategic business opportunities, taking actions with respect to our business that we may consider advantageous and responding effectively and/or timely to competitive pressures and industry developments, and may, as a result, materially adversely affect our business, results of operations and financial condition;
matters relating to the Merger require substantial commitments of time and resources by our management, which could result in the distraction of management from ongoing business operations and pursuing other opportunities that could have been beneficial to us; and
we may commit significant time and resources to defending against litigation related to the Merger.
If the Merger is not consummated, the risks described above may materialize, and they may have a material adverse effect on our business operations, financial results and stock price, particularly to the extent that the current market price of our common stock reflects an assumption that the Merger will be completed.
We will be subject to various uncertainties while the Merger is pending that may cause disruption and may make it more difficult to maintain relationships with employees, customers and other third-party business partners.
Our efforts to complete the Merger could cause substantial disruptions in, and create uncertainty surrounding, our business, which may materially adversely affect our results of operations and our business. Uncertainty as to whether the Merger will be completed may affect our ability to recruit prospective employees or to retain and motivate existing employees. Employee retention may be particularly challenging while the Merger is pending because employees may experience uncertainty about their roles following the Merger. As mentioned above, a substantial amount of our management’s and employees’ attention is being directed toward the completion of the Merger and thus is being diverted from our day-to-day operations. Uncertainty as to our future could adversely affect our business and our relationship with customers and potential customers. For example, customers, suppliers and other third parties may defer decisions concerning working with us or seek to change existing business relationships with us. Changes to or termination of existing business relationships could adversely affect our revenue, earnings and financial condition, as well as the market price of our common stock. The adverse effects of the pendency of the Merger could be exacerbated by any delays in completion of the Merger or termination of the Merger Agreement.
In certain instances, the Merger Agreement requires us to pay a termination fee to UnitedHealth Group, which could affect the decisions of a third-party considering making an alternative acquisition proposal.
Under the terms of the Merger Agreement, we may be required to pay UnitedHealth Group a termination fee of $125,000,000 under specified conditions, including in the event the Merger Agreement is terminated due to a recommendation change by our board of directors, the termination of the Merger Agreement by our board of directors in order for us to enter into a definitive agreement with a third-party for an alternative transaction with respect to an unsolicited Amedisys Superior Proposal or under certain circumstances where a proposal for an alternative transaction has been made to us and, within 12 months following
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termination, we enter into a definitive agreement providing for an alternative transaction or consummate an alternative transaction. Further, under specified circumstances, we may be required to reimburse UnitedHealth Group for the $106,000,000 termination fee payment that UnitedHealth Group, on our behalf, paid to OPCH in connection with the termination of the OPCH Merger Agreement. These payments could affect the structure, pricing and terms proposed by a third-party seeking to acquire or merge with us and could discourage a third-party from making a competing acquisition proposal, including a proposal that would be more favorable to our stockholders than the Merger.
We have incurred, and will continue to incur, direct and indirect costs as a result of the Merger.
We have incurred, and will continue to incur, significant costs and expenses, including regulatory costs, fees for professional services and other transaction costs in connection with the Merger, for which we will have received little or no benefit if the Merger is not completed. There are a number of factors beyond our control that could affect the total amount or the timing of these costs and expenses. Many of these fees and costs will be payable by us even if the Merger is not completed and may relate to activities that we would not have undertaken other than to complete the Merger.
Litigation challenging the Merger Agreement may prevent the Merger from being consummated within the expected timeframe or at all.
Following the announcement of the Merger and the filing of the Definitive Proxy Statement, purported stockholders filed complaints and sent Amedisys demand letters alleging that the Definitive Proxy Statement omitted material information that rendered it misleading or incomplete in violation of federal securities laws and that the Amedisys Board breached their fiduciary duties. Certain of the complaints have sought, among other things, an injunction enjoining the consummation of the Merger unless and until certain additional information is disclosed to Amedisys stockholders, rescissory damages, an accounting to the plaintiff for all damages suffered as a result of Amedisys' and Amedisys' Board's alleged wrongdoing, costs of the action including plaintiffs' attorneys' fees and experts' fees, and other relief the court may deem just and proper. Amedisys also received a demand from a purported stockholder in connection with the Definitive Proxy Statement seeking to inspect certain Amedisys corporate books and records under Section 220 of the Delaware General Corporation Law. See the Company's Current Report on Form 8-K dated September 1, 2023 for additional information. Amedisys believes that the allegations in the complaints, demand letters and Section 220 demand letters lack merit and that Amedisys' disclosures have at all times complied with the applicable laws.
Nevertheless, lawsuits may continue to be filed against us, our Board of Directors or other parties to the Merger Agreement, challenging the Merger or making other claims in connection therewith. Such lawsuits may be brought by our purported stockholders and may seek, among other things, to enjoin consummation of the Merger. One of the conditions to the consummation of the Merger is the absence of any order or law that has the effect of enjoining or otherwise prohibiting the consummation of the Merger. As such, if the plaintiffs in such lawsuits are successful in obtaining an injunction prohibiting the defendants from completing the Merger on the agreed upon terms, then such injunction may prevent the Merger from becoming effective, or from becoming effective within the expected timeframe.
Risks Related to Reimbursement
Federal and state changes to reimbursement and other aspects of Medicare and Medicaid could have a material adverse effect on our business and consolidated financial condition, results of operations and cash flows.
Our net service revenue is primarily derived from Medicare, which accounted for 75%73%, 74% and 73%75% of our consolidated net service revenue during 2020, 20192023, 2022 and 2018,2021, respectively. Payments received from Medicare are subject to changes made through federal legislation. When such changes are implemented, we must also modify our internal billing processes and procedures accordingly, which can require significant time and expense. These changes, as further detailed in Part I, Item 1, “Business: Payment for Our Services,” can include changes to base payments and adjustments for home health services, changes to cap limits and per diem rates for hospice services and changes to Medicare eligibility and documentation requirements or changes designed to restrict utilization. Any such changes, including retroactive adjustments, adopted in the future by the Center for Medicare and Medicaid Services (“CMS”)CMS could have a material adverse effect on our business and consolidated financial condition, results of operations and cash flows.
Section 6407 of the Affordable Care Act, as implemented by 42 CFR § 424.22, added new Medicare requirements for face-to-face encounters to support claims for home health services. The requirements for face-to-face encounters continue to be one of the most complex issues in the industry and can be the source of claims denials if not fulfilled. Section 6407(d) of the
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Affordable Care Act also provided that the requirements for face-to-face encounters in the provisions described above shall apply in the case of physicians making certifications for home health services under title XIX of the Act (Medicaid) in the same manner and to the same extent as such requirements apply under title XVIII (Medicare).
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There are continuing efforts to reform governmental health care programs that could result in major changes in the health care delivery and reimbursement system on a national and state level, including changes directly impacting the reimbursement systems for our home health and hospice care centers. The U.S. federal budget is subject to change, and the Medicare program is frequently mentioned as a target for spending cuts. Within the Medicare program, the hospice benefit is often specifically targeted for cuts. The full impact on our business of any future cuts in Medicare or other programs is uncertain. Though we cannot predict what, if any, reform proposals will be adopted, health care reform and legislation may have a material adverse effect on our business and ourconsolidated financial condition, results of operations and cash flows through decreasing payments made for our services.
We could also be affected adversely by the continuing efforts of governmental payors to contain health care costs. We cannot assure you that reimbursement payments under governmental payor programs, including Medicare supplemental insurance policies, will remain at levels comparable to present levels or will be sufficient to cover the costs allocable to patients eligible for reimbursement pursuant to these programs. Any such changes could have a material adverse effect on our business and consolidated financial condition, results of operations and cash flows.
Future cost containment initiatives undertaken by private third-party payors may limit our future revenue and profitability.
Our non-Medicare revenue and profitability are affected by continuing efforts of third-party payors to maintain or reduce costs of health care by lowering payment rates, narrowing the scope of covered services, increasing case management review of services and negotiating pricing. There can be no assurance that third-party payors will make timely payments for our services, and there is no assurance that we will continue to maintain our current payor or revenue mix. We are continuing our efforts to develop our non-Medicare sources of revenue. Any changes in payment levels from current or future third-party payors could have a material adverse effect on our business and consolidated financial condition, results of operations and cash flows.
Possible changes in the case mix of patients, as well as payor mix and payment methodologies, could have a material adverse effect on our business and consolidated financial condition, results of operations and cash flows.
Our revenue is determined by a number of factors, including our mix of patients and the rates of payment among payors. Changes in the case mix of our patients, payment methodologies or the payor mix among Medicare, Medicaid and private payors could have a material adverse effect on our business and consolidated financial condition, results of operations and cash flows.
Our failure to negotiate favorable managed care contracts, or our loss of existing favorable managed care contracts, could have a material adverse effect on our business and consolidated financial condition, results of operations and cash flows.
One of our strategies is to diversify our payor sources by increasing the business we do with managed care companies. We strive to put in place favorable contracts with managed care payors; however, we may not be successful in these efforts. Additionally, there is a risk that the favorable managed care contracts that we put in place may be terminated. Managed care contracts typically permit the payor to terminate the contract without cause, on very short notice, typically 60 days, which can provide payors leverage to reduce volume or obtain favorable pricing. Our failure to negotiate and put in place favorable managed care contracts, or our failure to maintain in place favorable managed care contracts, could have a material adverse effect on our business and consolidated financial condition, results of operations and cash flows.
Quality reporting requirements may negatively impact Medicare reimbursement.
Hospice quality reporting was mandated by the Patient Protection and Affordable Health Care Act and the Health Care and Education Reconciliation Act ("PPACA"), which directs the Secretary to establish quality reporting requirements for hospice programs. Failure to submit required quality data will result in a 2%specified reduction to the market basket percentage increase for that fiscal year. This quality reporting program is currently “pay-for-reporting,” meaning it is the act of submitting data that determines compliance with program requirements.
Similarly,On July 28, 2023, CMS issued a final rule (CMS-1787-F) which updated Medicare hospice payments and the aggregate cap amount for fiscal year 2024 (the "FY 2024 Hospice Final Rule") in accordance with existing statutory and regulatory requirements. The FY 2024 Hospice Final Rule also finalized the codification of the Hospice Quality Reporting Program ("HQRP") data submission threshold policy adopted in the fiscal year ("FY") 2016 Hospice Final Rule at §418. Section 1814(i)(5)(A)(i) of the Act was amended to change the payment reduction for failing to meet hospice quality reporting requirements from 2 to 4 percentage points. Therefore, beginning in FY 2024 and for each subsequent year, hospices that fail to meet quality reporting requirements will receive a 4 percentage point reduction to the annual hospice payment update percentage increase for the year. The FY 2024 rate for hospices that do not submit the required quality data would be updated to -0.9%, which is the FY 2024 hospice payment update percentage of 3.1% minus 4 percentage points.
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Section 1895(b)(3)(B)(v) of the Social Security Act requires the submission of quality data by home health agencies. Failure to submit quality data will result in a 2% reduction in the home health agency's annual home health payment update percentage. This pay-for-reporting requirement was implemented on January 1, 2007. In the Calendar Year 2015 Home Health Final Rule, CMS proposed to establishdefined a newmore explicit “Pay-for-Reporting Performance Requirement” withby which provider compliance with quality reporting program requirements can be measured. In the Calendar Year 2016 Home health agencies that do not submit quality measure data toHealth Final Rule, CMS are subject to a 2% reduction in their annual home health payment update percentage. Currently,required home health agencies are required to report prescribed quality assessment data for a minimum of 90% of all patients.
The Improving Medicare Post-Acute Care Transformation Act of 2014 (the “IMPACT Act”) requires the submission of standardized data by home health agencies and other providers. Specifically, the IMPACT Act requires, among other significant activities, the reporting of standardized patient assessment data with regard to quality measures, resource use and other measures. Failure to report data as required will subject providers to a 2% reduction in market basket prices then in effect.
There can be no assurance that all of our agencies will continue to meet quality reporting requirements in the future which may result in one or more of our agencies seeing a reduction in its Medicare reimbursements. Regardless, we, like other healthcare providers, are likely to incur additional expenses in an effort to comply with additional and changing quality reporting requirements.
Value-based purchasing may negatively impact Medicare reimbursement.
Both government and private payors are increasingly looking to value-based purchasing to contain costs. Value-based purchasing focuses on quality of outcomes and efficiency of care, rather than quantity of care. CMS currentlyThe first performance year of the expanded value-based purchasing model began on January 1, 2023, and the model has a pilot program forbeen expanded to all 50 states. Under the expanded model, home health agencies receive adjustments to their Medicare fee-for-service payments based on their performance against a set of quality measures, relative to their peers' performance. Performance on these quality measures in several states, which it may expand to other states.a specified year (performance year) impacts payment adjustments in a later year (payment year). CMS may also create a similar plan for hospices in the future. Government and private payors’ implementation of value-based purchasing requirements could have a material adverse effect on our business and consolidated financial condition, results of operations and cash flows.
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The Calendar Year 2024 Home Health Final Rule noted that agencies certified in the value-based purchasing model before January 1, 2022 will have a reduction or an increase to their Medicare payments by up to 5% based on their performance on specified quality measures, beginning in CY 2025.
Any economic downturn, deepening of an economic downturn, continued deficit spending by the Federal Government or state budget pressures may result in a reduction in payments and covered services.
Adverse developments in the United States could lead to a reduction in Federal Government expenditures, including governmentally funded programs in which we participate, such as Medicare and Medicaid. In addition, if at any time the Federal Government is not able to meet its debt payments unless the federal debt ceiling is raised, and legislation increasing the debt ceiling is not enacted, the Federal Government may stop or delay making payments on its obligations, including funding for government programs in which we participate, such as Medicare and Medicaid. Failure of the government to make payments under these programs could have a material adverse effect on our business and consolidated financial condition, results of operations and cash flows. Further, any failure by the United States Congress to complete the federal budget process and fund government operations may result in a Federal Government shutdown, potentially causing us to incur substantial costs without reimbursement under the Medicare program, which could have a material adverse effect on our business and consolidated financial condition, results of operations and cash flows. As an example, the failure of the 2011 Joint Select Committee to meet its Deficit Reduction goal resulted in an automatica reduction in Medicare home health and hospice payments of 2% beginning April 1, 2013.2013 ("sequestration" - suspended from May 1, 2020 through March 31, 2022; reinstated at 1% for the period April 1, 2022 through June 30, 2022 and at 2% thereafter).
Historically, state budget pressures have resulted in reductions in state spending. Given that Medicaid outlays are a significant component of state budgets, we can expect continuing cost containment pressures on Medicaid outlays for our services.
In addition, sustained unfavorable economic conditions may affect the number of patients enrolled in managed care programs and the profitability of managed care companies, which could result in reduced payment rates and could have a material adverse effect on our business and consolidated financial condition, results of operations and cash flows.
Future cost containment initiatives undertaken by private third party payors may limit our future revenue and profitability.
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Our non-Medicare revenue and profitability are affected by continuing efforts of third party payors to maintain or reduce costs of health care by lowering payment rates, narrowing the scope of covered services, increasing case management review of services and negotiating pricing. There can be no assurance that third party payors will make timely payments for our services, and there is no assurance that we will continue to maintain our current payor or revenue mix. We are continuing our efforts to develop our non-Medicare sources of revenue and any changes in payment levels from current or future third party payors could have a material adverse effect on our business and consolidated financial condition, results of operations and cash flows.

Risks Related to our Operations
Our business may be materially adversely affected by the ongoing COVID-19 pandemic.
The outbreak of the COVID-19 pandemic has resulted in a general economic downturn and volatility in the stock market and has also caused and may continue to cause a decrease in our patient volumes and revenues, an increase in costs and an inability to access our patients and referral sources and could lead to staffing and medical supply shortages, any of which, or a combination of which, could have a material adverse effect on our business and financial results. The ultimate impact of COVID-19, including the impact on our liquidity, financial condition and results of operations, is uncertain and will depend on many factors and future developments, which are highly uncertain and cannot be predicted at this time, including the severity, scope and length of time that the pandemic continues, including regional surges in COVID-19 cases at various times, the impact of new variants of the virus, uncertainty regarding vaccine distribution timing and efficacy in slowing the spread of the virus, its impact on the national and global economy, its effect on the demand for our services, our ability to ensure the safety of our patients and employees and the actions taken by federal, state and local authorities to contain or treat the COVID-19 pandemic.
A shortage of qualified registered nursing staff and other clinicians, such as therapists and nurse practitioners, could materially impact our ability to attract, train and retain qualified personnel and could increase operating costs.
We compete for qualified personnel with other healthcare providers. Our ability to attract and retain clinicians depends on several factors, including our ability to provide these personnel with attractive assignments and competitive salaries and benefits. We cannot be assured we will succeed in any of these areas. In addition, there are shortages of qualified health care personnel in some of our markets. As a result, we may face higher costs of attracting clinicians and providing them with more attractive benefit packages than we originally anticipated, or we may have to utilize contract clinicians, both of which could have a material adverse effect on our business and consolidated financial condition, results of operations and cash flows. In addition, if we expand our operations into geographic areas where health care providers historically have been unionized, or if any of our care center employees become unionized, being subject to a collective bargaining agreement may have a negative impact on our ability to timely and successfully recruit qualified personnel and may increase our operating costs. In some circumstances, we may have to hire contract clinicians to fulfill staffing needs, which could increase the risk of an adverse patient event. Generally, if we are unable to attract and retain clinicians, the quality of our services may decline, and we could lose patients and referral sources, which could have a material adverse effect on our business and consolidated financial condition, results of operations and cash flows.
We may be more vulnerable to the effects of a public health emergency than other businesses due to the nature of our patient population and the physical proximity required by our operations, which could harm our business disproportionately to other businesses.
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The majority of our patients are older individuals and/or individuals with complex medical challenges or multiple ongoing diseases, many of whom may be more vulnerable than the general public during a pandemic or in a public health emergency. Our employees are also at greater risk of contracting contagious diseases due to their increased exposure to vulnerable individuals. Our employees could also have difficulty attending to our patients if a program of social distancing or quarantine is instituted in response to a public health emergency. In addition, we may expand existing internal policies in a manner that may have a similar effect. If the virus that causes COVID-19 and its potentially more contagious variants cause an additional resurgence of infections of COVID-19, if new variants that are resistant to government approved COVID-19 vaccinations continue to emerge, or if an influenza or other pandemic were to occur, we could suffer significant losses to our patient population or a reduction in the availability of our employees and caregivers, and we could be required to hire replacements for affected workers at an inflated cost. Accordingly, public health emergencies could have a disproportionate material adverse effect on our financial condition, results of operations and cash flows.
Because we are limited in our ability to control rates received for our services, our business and consolidated financial condition, results of operations and cash flows could be materially adversely affected if we are not able to maintain or reduce our costs to provide such services.
As Medicare is our primary payor and rates are established through federal legislation, we have to manage our costs of providing care to achieve a desired level of profitability. Additionally, non-Medicare rates are difficult for us to negotiate as such payors are under pressure to reduce their own costs. As a result, we manage our costs in order to achieve a desired level of profitability, including, but not limited to, centralization of various processes, the use of technology and management of the number of employees utilized. If we are not able to continue to streamline our processes and reduce our costs, our business and consolidated financial condition, results of operations and cash flows could be materially adversely affected.
If we are unable to consistently provide consistently high quality of care, our business will be adversely impacted.
Providing quality patient care is the cornerstone of our business. We believe that hospitals, physicians and other referral sources refer patients to us in large part because of our reputation for delivering quality care. Clinical quality is becominghas become increasingly important within our industry. Effective October 2012, Medicare began to imposeimposes a financial penalty upon hospitals that have excessive rates of patient readmissions within 30 days from hospital discharge. We believe this regulation provides a competitive advantage to home health providers who can differentiate themselves based upon quality, particularly by achieving low patient acute care hospitalization readmission rates and by implementing disease management programs designed to be responsive to the needs of patients served by referring hospitals. We are focused intently upon improving our patient outcomes, particularly our patient acute care hospitalization readmission rates. If we should fail to attain our goals regarding acute care hospitalization readmission rates and other quality metrics, we expect our ability to generate referrals would be adversely impacted, which could have a material adverse effect upon our business and consolidated financial condition, results of operations and cash flows.
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Additionally, Medicare has established consumer-facing websites, Home Health Compare and Hospice Compare, that present data regarding our performance on certain quality measures compared to state and national averages. Failure to achieve or exceed these averages may negatively affect our rates of reimbursement and our ability to generate referrals, which could have a material adverse effect upon our business and consolidated financial condition, results of operations and cash flows.
If we are unable to maintain relationships with existing patient referral sources, our business and consolidated financial condition, results of operations and cash flows could be materially adversely affected.
Our success depends on referrals from physicians, hospitals and other sources in the communities we serve and on our ability to maintain good relationships with existing referral sources. Our referral sources are not (and cannot be) contractually obligated to refer patients to us and may refer their patients to other providers. Our growth and profitability depend, in part, on our ability to establish and maintain close working relationships with these patient referral sources and to increase awareness and acceptance of the benefits of home health and hospice care by our referral sources and their patients. Our loss of, or failure to maintain, existing relationships or our failure to develop new referral relationships could have a material adverse effect on our business and consolidated financial condition, results of operations and cash flows.
Possible changes in the case mix of patients, as well as payor mix and payment methodologies, could have a material adverse effect on our business and consolidated financial condition, results of operations and cash flows.
Our revenue is determined by a number of factors, including our mix of patients and the rates of payment among payors. Changes in the case mix of our patients, payment methodologies or the payor mix among Medicare, Medicaid and private payors could have a material adverse effect on our business and consolidated financial condition, results of operations and cash flows.
Our failure to negotiate favorable managed care contracts, or our loss of existing favorable managed care contracts, could have a material adverse effect on our business and consolidated financial condition, results of operations and cash flows.
One of our strategies is to diversify our payor sources by increasing the business we do with managed care companies, and we strive to put in place favorable contracts with managed care payors. However, we may not be successful in these efforts. Additionally, there is a risk that the favorable managed care contracts that we put in place may be terminated. Managed care contracts typically permit the payor to terminate the contract without cause, on very short notice, typically 60 days, which can provide payors leverage to reduce volume or obtain favorable pricing. Our failure to negotiate and put in place favorable managed care contracts, or our failure to maintain in place favorable managed care contracts, could have a material adverse effect on our business and consolidated financial condition, results of operations and cash flows.
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Our industry is highly competitive, with few barriers to entry in certain states.
There are few barriers to entry in home health and hospice markets that do not require a CON, POA or POA.FNR. Our primary competition comes from local privately-owned, publicly-owned and hospital-owned health care providers. We compete based on the availability of personnel, the quality of services, expertise of visiting staff and, in certain instances, on the price of our services. In addition, we compete with a number of non-profit organizations and tax-supported governmental agencies that finance acquisitions and capital expenditures on a tax-exempt or tax-favorable basis or receive charitable contributions that are unavailable to us. Increased competition in the future may limit our ability to maintain or increase our market share.
Further, the introduction of new and enhanced service offerings by others, in combination with industry consolidation and the development of strategic relationships by our competitors (including mergers of competitors with each other and with insurers), could cause a decline in revenue or loss of market acceptance of our services or make our services less attractive. Additionally, we compete with a number of non-profit organizations that can finance acquisitions and capital expenditures on a tax-exempt basis or receive charitable contributions that are unavailable to us.
Managed care organizations and other third partythird-party payors continue to consolidate, which enhances their ability to influence the delivery of health care services. Consequently, the health care needs of patients in the United States are increasingly served by a smaller number of managed care organizations. These organizations generally enter into service agreements with a limited number of providers. Our business and consolidated financial condition, results of operations and cash flows could be materially adversely affected if these organizations terminate us as a provider and/or engage our competitors as a preferred or exclusive provider. In addition, should private payors, including managed care payors, seek to negotiate additional discounted fee structures or the assumption by health care providers of all or a portion of the financial risk through prepaid capitation arrangements, our business and consolidated financial condition, results of operations and cash flows could be materially adversely affected.
If we are unable to react competitively to new developments, our operating results may suffer. State CON, POA or POAFNR laws often limit the ability of competitors to enter into a given market, are not uniform throughout the United States and are frequently the subject of efforts to limit or repeal such laws. If states remove existing CONs, POAs or POAs,FNRs, we could face increased competition in these states. There can be no assurances that other states will not seek to eliminate or limit their existing CON, POA or POAFNR programs, which could lead to increased competition in these states. Further, we cannot assure you that we will be able to compete successfully against current or future competitors, which could have a material adverse effect on our business and consolidated financial condition, results of operations and cash flows.
The success of our high acuity care segment depends on our ability to enter into capitation and other forms of risk-based contracts with managed care health plans. If we are unsuccessful in obtaining these contracts or if we are unsuccessful in managing costs associated with risk-based contracts, our business and consolidated financial condition, results of operations and cash flows could be materially adversely affected.
Our acquisition of Contessa not only established the foundation for our high acuity care segment, but it also added key infrastructure to enable us to more quickly and effectively enter into risk-based contracts with managed care health plans. Should our high acuity care joint venture partnerships not deliver sufficient perceived value to managed care health plans, those health plans may limit or forego opportunities to partner with us in expanded risk-based contracts. Additionally, assuming risk from managed care health plans requires that the appropriate clinical and operating protocols be in place to actuarially assess eligible members and determine historical baseline healthcare expenditures, enroll eligible members into the program, effectuate a clinically effective plan of care to treat those patients primarily in a home-based setting and coordinate care throughout various phases of the member’s treatment including proactive primary care and palliative care services. Should we be ineffective in identifying and enrolling members into the program or should the clinical treatment plans we implement for
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enrolled members not result in reduced healthcare costs during the period in which those members are enrolled, we could incur significant additional costs under these contracts that exceed the revenues we receive. These negative outcomes could have a material adverse effect on our business and consolidated financial condition, results of operations and cash flows.
Our business depends on our information systems. A cyber-attack, security breach or our inability to effectively integrate, manage and keep our information systems secure and operational could disrupt our operations.
MostAs a healthcare provider, we face increased legal and regulatory compliance risk in the event of a cyber-attack. Healthcare providers including all who accept commercialand health insurance Medicare and Medicaid,plans must comply with the HIPAA regulations regarding the privacy and security of protected health information. All 50 states also maintain laws focused on the privacy, security and notification requirements with regard to personally identifiable information, including health information. The HIPAA regulations impose significant requirements on providers and our third party vendor business associates with regard to how such protected health information may be used and disclosed. Further, the regulations include extensive and complex regulations which requirerequirements for providers to establish reasonable and appropriate administrative, technical and physical safeguards to ensure the confidentiality, integrity and availability of protected health information. ProvidersEven when providers establish reasonable and appropriate administrative, technical and physical safeguards, it is difficult to fully protect information systems from a breach or security incident. In the event the provider experiences a "breach" and protected health information is compromised, providers are obligated under HIPAA and state law to notify individuals, and the government, if personal information is compromised as defined byand in the respective law. In addition to federal regulators, state attorneys general are also enforcing information security breaches. All 50 states haveevent the breach notification laws. In addition to state laws regarding confidentiality of medical information, several states are now focused on expanding state privacy laws regarding personal information.involves 500 or more individuals, the media. HIPAA directs the Secretary of HHS to provide for periodic audits to ensure covered entities (and their business associates, as that term is defined under HIPAA) comply with the applicable HIPAA requirements. Entities within the U.S. that are found to be in violation of HIPAA may be subject to significant civil, criminal and administrative fines and penalties and/or additional reporting and oversight obligations if required to enter into a resolution agreement and corrective action plan with HHS to settle allegations of HIPAA non-compliance.
In addition to federal regulators, state attorneys general are also enforcing proactive security protocols and reporting requirements relating to information security breaches. All 50 states and the U.S. territories have breach notification laws; some of these laws also include proactive data security requirements. In addition to state laws regarding confidentiality of medical information, several states expanded state privacy laws regarding personal information which is more broadly defined than medical information.
Our networks, systems and devices store sensitive information, including intellectual property, proprietary business information and personally identifiablepersonal information of our patients, partners and employees. We have installed privacy protectiona number of protective technology systems and devices on our network, systems and point of care tablets in an attempt to prevent unauthorized access to information created, received, transmitted and maintained by us. However, healthcare companies are routinely targeted by threat actors, and no level of security can guarantee that cybersecurity incidents will not occur. In the event of a sophisticated ransomware attack, malware, viruses, phishing or social engineering, our technology may fail to adequately secure the protected health information and personally identifiablepersonal information we create, receive, transmit and maintain in our databases. In such circumstances, we may be held liable to our patients and regulators, which could result in fines, litigation or adverse publicity that could have a material adverse effect on our business and consolidated financial condition, results of operations and cash flows. Even if we are not held liable, any resulting negative publicity could harm our business and distract the attention of management.
Our business depends on effective, secure and operational information systems whichthat include systems provided by or hosted by external contractors, partners and other service providers. For example, our care centers depend upon our information systems
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and software for patient care, accounting, billing, collections, risk management, quality assurance, human resources, payroll and other information considered to be confidential. We believe thatsensitive and/or confidential, including protected health information. These third-party vendors or "business associates", in the event the vendor creates, receives, transmits or maintains protected health information on our subcontractorsbehalf, are required to comply with substantially the same HIPAA requirements as the healthcare provider. This is accomplished through the use of "Business Associate Agreements" with vendors. However, third- and vendors take precautionary measures to prevent problems that could affect our business operations as a result of failure or disruption to their information systems or networks. However,fourth-party security incidents and supply-chain cyber attacks have been increasingly common, and there is no guaranteeway for an organization to ensure that such efforts will be successful in preventing a disruption,incidents and it is possible that we may be impacted by information system failures.attacks do not occur. The occurrence of any information system failuresfailure, breach or security incident, or a vendor's breach of the Business Associate Agreement could result in interruptions, delays, breaches of protected health information and personally identifiablepersonal information, loss or corruption of data and cessations or interruptions in the availability of these systems and the information they create, receive, transmit or maintain. AllAny of these events or circumstances, among others, could have an adverse effect on our business and consolidated financial position,condition, results of operations and cash flows, and they could harm our business reputation.
In general, all information systems, including those we host or have hosted by third parties, are vulnerable to damage or interruption from fire, flood, power loss, telecommunications failure, human error, malicious acts, break-ins and other intentional or unintentional events. Our business is also at risk from and may be materially impacted and/or disrupted by information security incidents, includingsuch as ransomware, malware, viruses, phishing, social engineering and other security events. Such incidents can range from individual attempts to gain unauthorized access to information technology systems to more sophisticated security threats. These events can also result from internal compromises, such as human error or malicious acts. These eventsa rogue employee
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or contractor, and can occur on our systems or on the systems of our partners and subcontractors. Additionally, our current information systems are subject to other non-environmental risks, including technological obsolescence, in some instances, which may create increased security and/or operational risk.
Problems with, or the failure of, our technology and systems or any system upgrades or programming changes associated with such technology and systems could have a material adverse effect on our operations, patient care, data capture and integrity, medical documentation, billing, collections, assessment of internal controls and management and reporting capabilities. If we experience a reduction in the performance, reliability or availability of our information systems, our operations and ability to produce timely and accurate reports could be materially adversely affected.
Our information systems and applications also require continual maintenance, upgrading and enhancement to meet our operational and security needs. Our acquisition activity requires transitions and integration of various information systems. We regularly upgrade and expand our information systems’ capabilities. If we experience difficulties with the transition and integration of information systems or are unable to implement, maintain or expand our systems properly, we could suffer from, among other things, operational disruptions, regulatory investigations or audits and increases in administrative expenses.
As cyber threats continue to evolve, we may be required to expend significant capital and other resources to protect against the threat of security breaches or to mitigate and alleviate problems caused by breaches,security incidents, including unauthorized access to protected health information and personally identifiablepersonal information stored in our information systems and the introduction of computer viruses or other malicious software programs to our systems. OurIf we don't expend capital and other resources to continually enhance our security systems, our security measures may be inadequate to prevent security breaches, and our business operations and reputation could be materially adversely affected by federal and state fines and penalties, legal claims or proceedings, cancellation of contracts and loss of patients if security breaches are not prevented. The healthcare industry is currently a target for cyber criminals and is therefore experiencing increased attention onscrutiny from federal and state regulators with respect to compliance with regulations designed to safeguard protected health information and mitigate cyber-attacks on entities.cyber-attacks. There are significant costs associated with a breach, including investigation costs, remediation and mitigation costs, notification costs, attorney fees, litigation and the potential for reputational harm and lost revenues due to a loss in confidence in the provider. We cannot predict the costs to comply with these laws or the costs associated with a potential breach of protected health information, which could have a material adverse effect on our business and consolidated financial condition, results of operations and cash flows, and our business reputation.
If we are subject to cyber-attacks or security breaches in the future, this could result in harm to patients; business interruptions and delays; the loss, misappropriation, corruption or unauthorized access of data; litigation and potential liability under privacy, security and consumer protection laws or other applicable laws; reputational damage and federal and state governmental inquiries. Any such problems or failures and the costs incurred in correcting any such problems or failures could have a material adverse effect on our business and consolidated financial condition, results of operations and cash flows. Further, to the extent our external information technology contractors or other service providers have their own cyber-attack, security event or information technology failure, become insolvent or fail to support the software or systems we have licensed from them, our operations could be materially adversely affected. A failure to restore our information systems after the occurrence of any of these events could have a material adverse effect on our business and consolidated financial condition, results of operations and cash flows. Because of the protected health information we store and transmit, loss of electronically stored information for any reason could expose us to a risk of regulatory action and litigation and possible liability and loss.
We believe we have all the necessary licenses from third parties to use technology and software that we do not own. A third partythird-party could, however, allege that we are infringing its rights, which may deter our ability to obtain licenses on commercially
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reasonable terms from the third party,third-party, if at all, or cause the third partythird-party to commence litigation against us. In addition, we may find it necessary to initiate litigation to protect our trade secrets, to enforce our intellectual property rights and to determine the scope and validity of any proprietary rights of others. Any such litigation, or the failure to obtain any necessary licenses or other rights, could materially and adversely affect our business.
Our insurance liability coverage may not be sufficient for our business needs.
As a result of operating in the home health industry, our business entails an inherent risk of claims, losses and potential lawsuits alleging incidents involving our employees that are likely tomay occur in a patient’s home. We maintain professional liability insurance to provide coverage to us and our subsidiaries against these risks. However, we cannot assure you claims will not be made in the future in excess of the limits of our insurance, nor can we assure you that any such claims, if successful and in excess of such limits, will not have a material adverse effect on our business and consolidated financial condition, results of operations and cash flows. In some states, state law may prohibit or limit insurance coverage for the risk of punitive damages arising from professional liability and general liability claims and/or litigation. As a result, we may be liable for punitive damage awards in these states that either are not covered or are in excess of our insurance policy limits. Our insurance coverage also includes fire,
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property damage, cyber security and general liability with varying limits. We cannot assure you that the insurance we maintain will satisfy claims made against us or that insurance coverage will continue to be available to us at commercially reasonable rates, in adequate amounts or on satisfactory terms. Any claims made against us, regardless of their merit or eventual outcome, could damage our reputation and business.
We may be subject to substantial malpractice or other similar claims.
The services we offer involve an inherent risk of professional liability and related substantial damage awards. As of February 19, 2021,16, 2024, we have approximately 21,00019,000 employees (10,800(11,600 home health, 6,5006,000 hospice, 2,700 personal200 high acuity care and 1,000 corporate employees). In addition, we employ direct care workers on a contractual basis to support our existing workforce. Due to the nature of our business, we, through our employees and caregivers who provide services on our behalf, may be the subject of medical malpractice claims. A court could find these individuals should be considered our agents, and, as a result, we could be held liable for their acts or omissions. We cannot predict the effect that any claims of this nature, regardless of their ultimate outcome, could have on our business or reputation or on our ability to attract and retain patients and employees. While we maintain malpractice liability coverage that we believe is appropriate given the nature and breadth of our operations, any claims against us in excess of insurance limits, or multiple claims requiring us to pay deductibles, could have a material adverse effect on our business and consolidated financial condition, results of operations and cash flows.
If we are unable to maintain our corporate reputation, our business may suffer.
Our success depends on our ability to maintain our corporate reputation, including our reputation for providing quality patient care and for compliance with Medicare requirements and the other laws to which we are subject. Adverse publicity surrounding any aspect of our business, including the death or disability of any of our patients due to our failure to provide proper care, or due to any failure on our part to comply with Medicare requirements, HIPAA requirements or other laws to which we are subject, could negatively affect our Company’s overall reputation and the willingness of referral sources to refer patients to us. Further, the poor performance, reputation or negative conduct of competitors may have spillover effects that adversely affect the industry and our brand.
A write off of a significant amount of intangible assets or long-lived assets could have a material adverse effect on our consolidated financial condition and results of operations.
A significant and sustained decline in our stock price and market capitalization, a significant decline in our expected future cash flows, a significant adverse change in the business climate or slower growth rates could result in the need to perform an impairment analysis under Accounting Standards Codification (“ASC”) Topic 350 “IntangiblesIntangibles – Goodwill and Other”Other in future periods in addition to our annual impairment test. If we were to conclude that a write down of goodwill is necessary, then we would record the appropriate charge, which could result in material charges that are adverse to our consolidated financial condition and results of operations. See Part II, Item 8, Note 56 – Goodwill and Other Intangible Assets, Net to our consolidated financial statements for additional information.
Because we have grown in part through acquisitions, goodwill and other acquired intangible assets represent a substantial portion of our assets. Goodwill was $932.7 million$1.2 billion as of December 31, 20202023, and if we make additional acquisitions, it is likely that we will record additional goodwill and intangible assets in our consolidated financial statements. We also have long-lived assets consisting of property and equipment, operating lease right of use assets and other identifiable intangible assets of $97.9$233.5 million as of December 31, 2020,2023, which we review on a periodic basis as well as when events or circumstances indicate that the carrying amount of an asset may not be recoverable. If a determination that a significant impairment in value of our unamortized intangible assets or long-lived assets occurs, such determination could require us to write off a substantial portion of our assets. A write off of these assets could have a material adverse effect on our consolidated financial condition and results of operations.
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Our operations could be impacted by war, terrorism, natural disasters.or man-made disasters and climate change.
The occurrenceCompany's business may be adversely affected by instability, disruption or destruction in a geographic region in which it operates, regardless of cause, including war, terrorism, riot, civil insurrection or social unrest, climate change, natural or man-made disasters and extreme weather conditions, such as hurricanes, tornadoes, wildfires, earthquakes, floods and severe snow storms. Any such event in the markets in which we operate could not only impact the day-to-day operations of our care centers but could also disrupt our relationships with patients, employees and referral sources located in the affected areas and, in the case of our corporate office, our ability to provide administrative support services, including billing and collection services. In addition, any episode of care that is not completed due to the impact of a natural disastersuch an event will generally result in lower revenue for the episode. For example, ourOur corporate office and a number of our care centers are located in the southeastern United States and the Gulf Coast Region, increasing our exposure to hurricanes and flooding. FutureMoreover, global climate change could increase the intensity of individual hurricanes or other natural disastersthe number of hurricanes that occur each year. Even if our facilities are not directly damaged, we may haveexperience considerable disruptions in our operations due to property damage or electrical outages experienced in storm-affected areas by
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our care givers, payors, vendors and others. Additionally, long-term adverse weather conditions, whether caused by global climate change or otherwise, could cause an outmigration of people from the communities where our care centers are located. If any of the circumstances described above occur, there could be a material adverseharmful effect on our business and consolidated financial condition,our results of operations could be adversely affected.
Further, the current Russia-Ukraine conflict has created extreme volatility in the global financial markets and is expected to have further global economic consequences, including disruptions of the global supply chain and energy markets. Any such volatility or disruptions or similar disruptions caused by the Israel-Hamas War may have adverse consequences on us or the third parties on whom we rely. If the equity and credit markets deteriorate, including as a result of political unrest or war, it may make any necessary debt or equity financing more difficult to obtain in a timely manner or on favorable terms, more costly or more dilutive. Our business, financial condition and results of operations may be materially and adversely affected by any negative impact on the global economy resulting from the conflict in Ukraine, the Middle East or any other geopolitical tensions.
Inflation in the economy could negatively impact our business and results of operations.
Recently, inflation has increased throughout the United States economy. Our operations have been materially impacted by the recent inflationary environment as we have experienced higher labor costs and increases in supply costs, fuel costs and mileage reimbursements. Additionally, cost increases may outpace our expectations, causing us to use our cash flows.and other liquid assets faster than forecasted. If we are unable to successfully manage the effects of inflation, our business, operating results, cash flows and financial condition may be adversely affected.
Risks Related to our Growth Strategies
Our growth strategy depends on our ability to acquire additional care centers and integrate and operate these care centers effectively.effectively, make investments and enter into joint ventures and other strategic relationships. If our growth strategy is unsuccessful or we are not able to successfully integrate newly acquired care centers into our existing operations, our business and consolidated financial condition, results of operations and cash flows could be materially adversely affected.
We may not be able to fully integrate the operations of our acquired businesses with our current business structure in an efficient and cost-effective manner. Acquisitions, investments, joint ventures or strategic relationships involve significant risks and uncertainties, including difficultiesincluding:
Difficulties in recouping partial episode payments and other types of misdirected payments for services from the previous owners; difficultiesowners in an acquisition;
Difficulties integrating acquired personnel and business practices into our business; the
The potential loss of key employees, referral sources or patients of acquired care centers; the
The delay in payments associated with change in ownership, control and the internal processes of the Medicare administrative contractors; and theAdministrative Contractors;
The assumption of liabilities and exposure to unforeseen liabilities of acquired care centers. centers;
The incurrence or assumption of significant debt, which could also cause a deterioration of our credit ratings, result in increased borrowing costs and interest expense and diminish our future access to the capital markets;
Diverging interests from those of our joint venture partners or other strategic partners - we may not be able to direct the management and operations of the joint venture or other strategic relationship in the manner we believe is most appropriate, exposing us to additional risk;
Variability in operating results which could cause our financial results to differ from our own expectations or the investment community’s expectations in any given period, or over the long-term; and
Pre-closing and post-closing earnings charges which could adversely impact operating results in any given period.
As a result of our acquisitions and investments, we have recorded significant goodwill and other assets on our balance sheet. If we are not able to realize the value of these assets, or if the fair value of our investments declines, we may be required to record impairment charges which could have a material adverse effect on our consolidated financial condition and results of operations.
Further, the financial benefits we expect to realize from many of our acquisitions are largely dependent upon our ability to improve clinical performance, overcome regulatory deficiencies, improve the reputation of the acquired business in the community and control costs. As we expand our markets, our growth could strain our resources, including our management,
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information and accounting systems, regulatory compliance, logistics and other internal controls. The failure to accomplish any of these objectives, or to effectively integrate any of these businesses or to maintain a sufficient level of resources to match our growth could have a material adverse effecteffects on our business and consolidated financial condition, results of operations and cash flows.
The indemnification provisions of acquisition agreements by which we have acquired companies may not fully protect us, and as a result, we may face unexpected liabilities.
Certain of the acquisition agreements by which we have acquired companies require the former owners to indemnify us against certain liabilities related to the operation of the acquired company before we acquired it. In most of these agreements, however, the liability of the former owners is limited, and certain former owners may be unable to meet their indemnification responsibilities. We cannot assure you that these indemnification provisions will protect us fully or at all, and as a result, we may face unexpected liabilities that could have a material adverse effect on our business and consolidated financial condition, results of operations and cash flows.
State efforts to regulate the establishment or expansion of health care providers could impair our ability to expand our operations.
Some states require health care providers (including skilled nursing facilities, hospice care centers, home health care centers and assisted living facilities) to obtain prior approval, known as a CON, POA or POA,FNR, in order to commence operations. Seeoperations (see Part I, Item 1, “Our Regulatory Environment” for additional information on CONs, POAs and POAs.FNRs). If we are not able to obtain such approvals, our ability to expand our operations could be impaired, which could have a material adverse effect on our business and consolidated financial condition, results of operations and cash flows.
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Federal regulation may impair our ability to consummate acquisitions or open new care centers.
Changes in federal laws or regulations may materially adversely impact our ability to acquire care centers or open new start-up care centers. For example, the Social Security Act provides the Secretary with the authority to impose temporary moratoria on the enrollment of new Medicare providers, if deemed necessary to combat fraud, waste or abuse under government programs. While there are no active Medicare moratoria, there can be no assurance that CMS will not adopt a moratorium on new providers in the future. Additionally, in 2010, CMS implemented and amended a regulation known as the “36 Month Rule” that is applicable to home health and hospice care center acquisitions. Subject to certain exceptions, the 36 Month Rule prohibits buyers of certain home health and hospice care centers, - those that either enrolled in Medicare or underwent a change in majority ownership fewer than 36 months prior to the acquisition, - from assuming the Medicare billing privileges of the acquired care center. The 36 Month Rule may restrict bona fide transactions and potentially block new investments in home health and hospice agencies. These changes in federal laws and regulations, and similar future changes, may further increase competition for acquisition targets and could have a material detrimental impact on our acquisition strategy. Further, some states have enacted laws requiring merging parties in healthcare-related transactions to notify state agencies and observe waiting periods (e.g., from 30 days to, in some cases, months) prior to closing.
Divestitures or other dispositions could negatively impact our business, and contingent liabilities from businesses that we have sold could adversely affect our business and consolidated financial condition, results of operations and cash flows.
We continually assess the strategic fit of our existing businesses and may divest, spin-off or otherwise dispose of businesses that are deemed not to fit with our strategic plan or are not achieving the desired return on investment. These transactions pose risks and challenges that could negatively impact our business and results of operations. For example, when we decide to sell or otherwise dispose of a business or assets, we may be unable to do so on satisfactory terms within our anticipated timeframe or at all, and even after reaching a definitive agreement to sell or dispose a business, the sale is typically subject to satisfaction of pre-closing conditions which may not become satisfied. In addition, divestitures or other dispositions may dilute our earnings per share, have other adverse tax, financial and accounting impacts and distract management, and disputes may arise with buyers. In addition, we may retain responsibility for and/or agree to indemnify buyers against some known and unknown contingent liabilities related to certain businesses or assets we sell or dispose. Any of these conditions or liabilities may negatively impact our results of operations and cash flows.
Risks Related to Laws and Government Regulations
We are subject to extensive government regulation. Any changes to the laws and regulations governing our business, or to the interpretation and enforcement of those laws or regulations, could have a material adverse effect on our business and consolidated financial condition, results of operations and cash flows.
Our industry is subject to extensive federal and state laws and regulations. See Part I, Item 1, “Our Regulatory Environment” for additional information on such laws and regulations. Federal and state laws and regulations impact how we conduct our
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business, the services we offer and our interactions with patients, our employees and the public and impose certain requirements on us such as:related to:
licensure and certification;
adequacy and quality of health care services;
qualifications of health care and support personnel;
quality and safety of medical equipment;
confidentiality, maintenance and security associated with medical records and claims processing;
relationships with physicians and other referral sources;
operating policies and procedures;
emergency preparedness risk assessments and policies and procedures;
policies and procedures regarding employee relations;
addition of facilities and services;
billing for services;
requirements for utilization of services;
documentation required for billing and patient care; and
reporting and maintaining records regarding adverse events.
These laws and regulations, and their interpretations, are subject to change. Changes in existing laws and regulations, or their interpretations, or the enactment of new laws or regulations could have a material adverse effect on our business and consolidated financial condition, results of operations and cash flows by:
increasing our administrative and other costs;
increasing or decreasing mandated services;
causing us to abandon business opportunities we might have otherwise pursued;
decreasing utilization of services;
forcing us to restructure our relationships with referral sources and providers; or
requiring us to implement additional or different programs and systems.
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Additionally, we are subject to various routine and non-routine reviews, audits and investigations by the Medicare and Medicaid programs and other federal and state governmental agencies, which have various rights and remedies against us if they establish that we have overcharged the programs or failed to comply with program requirements. We are also subject to potential lawsuits under the federal False Claims Act and other federal and state whistleblower statutes designed to combat fraud and abuse in our industry. Violation of the laws governing our operations or changes in interpretations of those laws could result in the imposition of fines, civil or criminal penalties, and the termination of our rights to participate in federal and state-sponsored programs and/or the suspension or revocation of our licenses. If we become subject to material fines or if other sanctions or other corrective actions are imposed on us, our business and consolidated financial condition, results of operations and cash flows could be materially adversely affected.
We face periodic and routine reviews, audits and investigations under our contracts with federal and state government agencies and private payors, and these audits could have adverse findings that may negatively impact our business.
As a result of our participation in the Medicare and Medicaid programs, we are subject to various governmental reviews, audits and investigations to verify our compliance with these programs and applicable laws and regulations. We also are subject to audits under various federal and state government programs in which third partythird-party firms engaged by CMS, including the Recovery Audit Contractors (“RACs”), Zone Program Integrity Contractors (“ZPICs”), Uniform Program Integrity Contractors ("UPICs"), Program Safeguard Contractors (“PSCs”), Medicaid Integrity Contractors (“MICs”) and, Supplemental Medical Review Contractors (“SMRCs”) and the Office of the Inspector General ("OIG"), conduct extensive reviews of claims data and medical and other records to identify potential improper payments under the Medicare program. The Office of Inspector General-HHS ("OIG") also conducts audits and has included various home home health agency and hospice payment and quality issues in its current workplan. Additionally, private pay sources reserve the right to conduct audits. If billing errors are identified in the sample of reviewed claims, the billing error can be
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extrapolated to all claims filed which could result in a larger overpayment than originally identified in the sample of reviewed claims. Our costs to respond to and defend reviews, audits and investigations may be significant and could have a material adverse effect on our business and consolidated financial condition, results of operations and cash flows. Moreover, an adverse review, audit or investigation could result in:
required refunding or retroactive adjustment of amounts we have been paid pursuant to the federal or state programs or from private payors;
state or federal agencies imposing fines, penalties and other sanctions on us;
loss of our right to participate in the Medicare program, state programs or one or more private payor networks; or
damage to our business and reputation in various markets.
These results could have a material adverse effect on our business and consolidated financial condition, results of operations and cash flows.
If a care center fails to comply with the conditions of participation in the Medicare program, that care center could be subjected to sanctions or terminated from the Medicare program.
Each of our care centers must comply with required conditions of participation in the Medicare program. If we fail to meet the conditions of participation at a care center, we may receive a notice of deficiency from the applicable state surveyor. If that care center then fails to institute an acceptable plan of correction to remediate the deficiency within the correction period provided by the state surveyor, that care center could be terminated from the Medicare program or subjected to alternative sanctions. CMS outlined its alternative sanction enforcement options for home health care centers through a regulation published in 2012; under the regulation, CMS may impose temporary management, direct a plan of correction, direct training or impose payment suspensions and civil monetary penalties, in each case, upon providers who fail to comply with the conditions of participation. Termination of one or more of our care centers from the Medicare program for failure to satisfy the program’s conditions of participation or the imposition of alternative sanctions could disrupt operations, require significant attention by management or have a material adverse effect on our business and reputation and consolidated financial condition, results of operations and cash flows.
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We are subject to federal and state laws that govern our financial relationships with physicians and other health care providers, including potential or current referral sources.
WeAs stated in Part I, Item 1, "Our Regulatory Environment" of this document pertaining to Federal and State Anti-Fraud and Abuse Laws and Regulations, we are required to comply with various federal anti-fraud and abuse laws, including the federal Anti-Kickback Statute, the Stark or Physician Self-Referral Law, the False Claims Act and Civil Monetary Penalties Law, as well as state laws generally referred to as “anti-kickback laws,” that prohibit certain direct and indirect payments or other financial arrangements between health care providers that are designed to encourage the referral of patients to a particular provider for medical services. In addition to these anti-kickback laws, the Federal Government has enacted specific legislation, the physician self-referral prohibition, commonly known as the “Stark Law,” that prohibits certain financial relationships, specifically including ownership interests and compensation arrangements, between physicians (and the immediate family members of physicians) and providers of designated health services, such as home health care centers, to whom the physicians refer patients. Some of these same financial relationships are also subject to additional regulation by states. regulations.
Although we believe we have structured our relationships with physicians and other actual or potential referral sources to comply with these laws where applicable, the laws are complex.complex, and the Stark Law contains a number of strict liability provisions under which no intent to violate the law is required for a violation to be found. It is possible that courts or regulatory agencies may interpret state and federal anti-kickback laws and/or the Stark Law and similar state laws regulating relationships between health care providers and physicians in ways that will adversely implicate our practices or that isolated instances of noncompliance may occur. Violations of federal or state Stark or anti-kickback laws or the Stark Law could lead to criminal or civil fines or other sanctions, including repayment of federal health care program payments related to these arrangements, denials of government program reimbursement or even exclusion from participation in governmental health care programs, which could have a material adverse effect on our business and consolidated financial condition, results of operations and cash flows. It is possible that a claim that results from a kickback or is made in violation of the Stark Law also may render it false or fraudulent, creating further potential liability under the federal False Claims Act, discussed above.
We may face significant uncertainty inThe No Surprises Act and similar price transparency initiatives could impact our relationships with patients and insurers.
Effective January 1, 2022, the industry dueNo Surprises Act, enacted as part of the Consolidated Appropriations Act, 2021, creates price transparency requirements, including (i) requiring providers to governmentsend to patients or their health care reform.
The health care industry inplan a good faith estimate of the United States isexpected charges and diagnostic codes prior to furnishing scheduled items or services and (ii) prohibiting providers from charging patients an amount beyond the in-network cost sharing amount for services rendered by out-of network providers, subject to fundamental changes duelimited exceptions. Price transparency initiatives such as the No Surprises Act may impact our ability to ongoing health care reform effortsobtain or maintain favorable contract terms and related political, economicmay impact our competitive position and regulatory influences. In March 2010, comprehensive health care reform legislation was signed into law in the United States through the passage of PPACA, which calls for a number of changes to Medicare payment ratesour relationships with patients and the rebasing of the home health payment system to be made over time. PPACA has had and will likely continue to have a significant impact upon the health care delivery system. Implementation of the regulations and related initiatives as required by PPACA may increase our costs, decrease our revenues, expose us to expanded liability or require us to revise the ways in which we conduct our business.insurers.
Various health care reform proposals similar to the federal reforms have also emerged at the state level, including in several states in which we operate. We cannot predict with certainty what health care initiatives, if any, will be implemented at the state level, or what the ultimate effect of federal health care reform or any future legislation or regulation may have on us or on our business and consolidated financial condition, results of operations and cash flows.
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In addition to impacting our Medicare businesses, PPACA may also significantly affect our non-Medicare businesses. PPACA makes many changes to the underwriting and marketing practices of private payors. The resulting economic pressures could prompt these payors to seek to lower their rates of reimbursement for the services we provide. PPACA may continue to have residual effects on our non-Medicare business.

Finally, efforts to repeal or substantially modify provisions of the PPACA continue in Congress and in the courts. The ultimate outcomes of legislative efforts to repeal, substantially amend, eliminate or reduce funding for the PPACA is unknown. In addition to the prospect for legislative repeal or revision, administrative action, including revised regulation and other Executive Branch action, could impose changes on how the law is applied. The effect of any major modification or repeal of the PPACA on our business, operations or financial condition cannot be predicted, but could be materially adverse.
Risks Related to Liquidity
Delays in payment may cause liquidity problems.
Our business is characterized by delays from the time we provide services to the time we receive payment for these services. If we have difficulty in obtaining documentation, such as physician orders, experience information system problems or experience other issues that arise with Medicare or other payors, we may encounter additional delays in our payment cycle.
In addition, timingTiming delays in billings and collections may cause working capital shortages. Working capital management, including prompt and diligent billing and collection, is an important factor in achieving our financial results and maintaining liquidity. It is possible that delays in obtaining documentation support such as physician orders, system problems, Medicare or other payor issues or industry trends may extend our collection period, which may materially adversely affect our working capital, and our working capital management procedures may not successfully mitigate this risk.
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On May 29, 2018, CMS issued a notice indicating its intention to re-launch a home health agency pre-claim review demonstration project. Now called the Review Choice Demonstration for Home Health Services the revised demonstration will give("RCD") and fully implemented in six states (Florida, Illinois, North Carolina, Ohio, Texas and Oklahoma), RCD gives home health agencies in the demonstration states three initial options: pre-claim review of all claims, post-payment review of all claims or minimal post-payment review with a 25% payment reduction for all home health services. Reduced review options are available for home health agencies that demonstrate compliance. The demonstration initially applies to
CMS has also implemented the Targeted Probe and Educate ("TPE") program for home health and hospice providers to help reduce provider claim denials and educate providers on appropriate billing practices. Under the TPE program, Medicare Administrative Contractors ("MACs") use data analysis to identify providers who have high claim error rates, unusual billing practices or provide services that have high national error rates. If a provider is selected for a TPE review by a MAC, the initial volume of claims reviewed is limited to 20 to 40 claims and can include up to three rounds of claims review, if necessary, with corresponding provider education and a subsequent period to allow for improvement. If results do not improve sufficiently after three rounds, the MAC may refer the provider to CMS for further action which may include 100% prepay review, extrapolation, referral to a Recovery Auditor and/or referral for revocation from the Medicare program. Providers will not be under TPE review and RCD at the same time. Providers currently on TPE review will be removed prior to CMS implementing RCD in Florida, Illinois, North Carolina, Ohio, and Texas, with staggered start dates beginning in 2019 and extending into 2021. that particular state.
Compliance with this process could resultthe RCD and TPE processes has resulted in increased administrative costs orand delays in reimbursement for home health services in the states subject to the demonstration.RCD and TPE review. These delays could materially adversely affect our working capital.
Additionally, our hospice operations may experience payment delays. We have experienced payment delays when attempting to collect funds from state Medicaid programs in certain instances. Delays in receiving payments from these programs may also materially adversely affect our working capital.
Changes in units of payment for home health agencies could reduce our Medicare home health reimbursement levels.
Pursuant to the Bipartisan Budget Act of 2018 and final rules issued in October of 2019, PDGM changed the unit of payment for home health agencies from a 60-day episode of care to 30-day periods of care, effectiveEffective January 1, 2020.2020, CMS implemented a revised case-mix adjustment methodology, the Patient-Driven Groupings Model ("PDGM"). Although this payment change was to be implemented in an overall budget neutral manner, the ultimate impact will varyvaried by provider based on factors including patient mix and admission source. Additionally, CMS made assumptions about behavioralbehavior changes which resulted in a 4.36% reduction to reimbursement. Accordingly, the adoption of PDGM had a negative impact on our Medicare revenue per episode in 20202020. Additionally, in the Calendar Year 2023 and 2024 Home Health Final Rules, CMS finalized permanent reductions in reimbursement totaling -3.5% and -2.6%, respectively, based on the difference between assumed and actual behavioral changes resulting from the implementation of PDGM. The permanent adjustments were only half of the behavioral adjustments initially proposed. CMS had concerns about implementing the full adjustments given the impact such a large decrease would have on providers. CMS will consider the remaining adjustments in future rulemaking. In addition to the permanent adjustments, CMS also has the discretion to make temporary adjustments through Calendar Year 2026. Payment updates could continue to negatively impact our rates of reimbursement in future years and have a material adverse effect on our business and consolidated financial condition, results of operations and cash flows. See Part I, Item 1, “Our Regulatory Environment - Home Health Payment Reform” for additional information on PDGM.information.
The volatility and disruption of the capital and credit markets and adverse changes in the United States and global economies could impact our ability to access both available and affordable financing, and without such financing, we may be unable to achieve our objectives for strategic acquisitions and internal growth.
While we intend to finance strategic acquisitions and internal growth with cash flows from operations and borrowings under our revolving credit facility, we may require sources of capital in addition to those presently available to us. Uncertainty in the capital and credit markets may impact our ability to access capital on terms acceptable to us (i.e. at attractive/affordable rates) or at all, and this may result in our inability to achieve present objectives for strategic acquisitions and internal growth. Further, in the event we need additional funds and we are unable to raise the necessary funds on acceptable terms, our business and consolidated financial condition, results of operations and cash flows could be materially adversely affected.
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Our indebtedness could impact our financial condition and impair our ability to fulfill other obligations.
As of December 31, 2020,2023, we had total outstanding indebtedness, excluding finance leases, of approximately $215.1$371.9 million. Our level of indebtedness could have a material adverse effect on our business and consolidated financial position, results of operations and cash flows and could impair our ability to fulfill other obligations in several ways, including:
it could require us to dedicate a portion of our cash flow from operations to payments on our indebtedness, which could reduce the availability of cash flow to fund acquisitions, start-ups, working capital, capital expenditures and other general corporate purposes;
it could limit our ability to borrow money or sell stock for working capital, capital expenditures, debt service requirements and other purposes;
it could limit our flexibility in planning for, and reacting to, changes in our industry or business;
it could make us more vulnerable to unfavorable economic or business conditions; and
it could limit our ability to make acquisitions or take advantage of other business opportunities.
In the event we incur additional indebtedness, the risks described above could increase.
The agreements governing our indebtedness contain various covenants that limit our discretion in the operation of our business, and our failure to satisfy requirements in these agreements could have a material adverse effect on our business and consolidated financial condition, results of operations and cash flows.
The agreements governing our indebtedness (the “Debt Agreements”) contain certain obligations, including restrictive covenants that require us to comply with or maintain certain financial covenants and ratios and restrict our ability to:
incur additional debt;
26


redeem or repurchase stock, pay dividends or make other distributions;
make certain investments;
create liens;
enter into transactions with affiliates;
make acquisitions;
enter into joint ventures;
merge or consolidate;
invest in foreign subsidiaries;
amend acquisition documents;
enter into certain swap agreements;
make certain restricted payments;
transfer, sell or leaseback assets; and
make fundamental changes in our corporate existence and principal business.
Our Debt Agreements also limit our ability to reinvest the net cash proceeds from asset sales or subordinated debt issuances in certain circumstances. For example, in the event we or any of our subsidiaries receive more than $5 million in net cash proceeds from an asset sale, disposition or involuntary disposition, our Debt Agreements require us to prepay our term loan facility and revolving credit facility with all of such net cash proceeds, unless we elect to reinvest the net cash proceeds in fixed or capital assets related to our business.
In addition, events beyond our control could affect our ability to comply with the Debt Agreements. Any failure by us to comply with or maintain all applicable financial covenants and ratios and to comply with all other applicable covenants could result in an event of default with respect to the Debt Agreements. If we are unable to obtain a waiver from our lenders in the event of any non-compliance, our lenders could accelerate the maturity of any outstanding indebtedness and terminate the commitments to make further extensions of credit (including our ability to borrow under our revolving credit facility). Any failure to comply with these covenants could have a material adverse effect on our business and consolidated financial condition, results of operations and cash flows.
The potential cessation or modification of LIBOR may increase our interest expense or otherwise adversely affect us.
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Our credit facility carries a floating interest rate which is tied to the Eurodollar rate (i.e., LIBOR) and the prime rate. On July 27, 2017, the United Kingdom’s Financial Conduct Authority, which regulates LIBOR, announced that it intends to stop persuading or compelling banks to submit LIBOR quotations after 2021 (the “FCA Announcement”). The FCA Announcement indicates that the continuation of LIBOR on the current basis cannot and will not be assured after 2021, and LIBOR may cease to exist or otherwise be unsuitable for use as a benchmark. Recent proposals for LIBOR reforms may result in the establishment of new methods of calculating LIBOR or the establishment of one or more alternative benchmark rates. Although our credit facility provides for alternative base rates, some of those alternative base rates are related to LIBOR, and the consequences of any potential cessation, modification or other reform of LIBOR cannot be predicted at this time. If LIBOR ceases to exist, we most likely will need to amend the credit facility, and we cannot predict what alternative interest rate(s) will be negotiated with our counterparties. As a result, our interest expense may increase, our ability to refinance some or all of our existing indebtedness may be impacted and our available cash flow may be adversely affected.

Risks Related to Ownership of Our Common Stock
The price of our common stock has been and may continue to be volatile.volatile, which could lead to securities litigation brought against us or cause investors to lose the value of their investment.
The price at which our common stock trades has experienced significant volatility in prior years and may continue to be volatile. The stock market from timeVarious factors have impacted, and may continue to time experiences significant price and volume fluctuations that impact, the market prices of securities, particularly those of health care companies. The market price of our common stock, may be influenced by many factors, including:
our operating and financial performance;including among others:
variances in our quarterly financial results compared to research analyst expectations;
the depthchanges in financial estimates and liquidity of the market for our common stock;
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future purchases or sales of common stockrecommendations by the Company or large stockholders or the perception that such purchases or sales could occur;securities analysts;
investor, analyst and media perception ofchanges in our estimates, guidance or business and our prospects;plans;
developments relating to litigation or governmental investigations;changes in management;
changes or proposed changes in health care laws or regulations or enforcement of these laws and regulations, or announcements relating to these matters;
departure of key personnel;
changes in the Medicare, Medicaid and private insurance payment rates for home health and hospice;
the operating and stock price performance of other comparable companies;
announcements by us or our competitors of significant contracts, acquisitions, strategic partnerships, joint ventures or capital commitments;
market and business conditions related to COVID-19;
general economic and stock market conditions; or
other factors described in this "Risk Factors" section and elsewhere in this Annual Report on Form 10-K.
In addition,Additionally, if the proposed merger with UnitedHealth Group is not completed within the expected timeframe, or at all, we may experience negative reactions from the financial markets, including negative impacts on our stock price, and it is uncertain when, if ever, the price of our shares would return to the prices at which our shares currently trade.
The stock market in general, and the NASDAQ Global Select Market (“NASDAQ”) in particular, has experienced price and volume fluctuations that we believe have often been unrelated or disproportionate to the operating performance of health care provider companies. These broad market and industry factors may materially reduce the market price of our common stock, regardless of our operating performance. SecuritiesAs a result, investors may not be able to sell their common stock at or above the purchase price. In addition, securities class-action cases have often been brought against companies following periods of volatility in the market price of their securities. Such litigation, if instituted against us, could result in substantial costs and a diversion of management's attention and resources.
The activities of short sellers could reduce the price or prevent increases in the price of our common stock. “Short sale” is defined as the sale of stock by an investor that the investor does not own. Typically, investors who sell short believe the price of the stock will fall, and anticipate selling shares at a higher price than the purchase price at which they will buy the stock. As of December 31, 2020,2023, investors held a short position of approximately 0.62.9 million shares of our common stock which represented 2%9% of our outstanding common stock. The anticipated downward pressure on our stock price due to actual or anticipated sales of our stock by some institutions or individuals who engage in short sales of our common stock could cause our stock price to decline.
Our Board of Directors may use anti-takeover provisions or issue stock to discourage a change of control.
We are party to the Merger Agreement with UnitedHealth Group, which will result in a change in control of Amedisys, if completed. As such, the below anti-takeover provisions are inapplicable to the proposed Merger.
Our certificate of incorporation currently authorizes us to issue up to 60,000,000 shares of common stock and 5,000,000 shares of undesignated preferred stock. Our Board of Directors may cause us to issue additional stock to discourage an attempt to obtain control of our company. For example, shares of stock could be sold to purchasers who might support our Board of Directors in a control contest or to dilute the voting or other rights of a person seeking to obtain control. In addition, our Board of Directors could cause us to issue preferred stock entitling holders to vote separately on any proposed transaction, convert preferred stock into common stock, demand redemption at a specified price in connection with a change in control or exercise other rights designed to impede a takeover.
The issuance of additional shares may, among other things, dilute the earnings and equity per share of our common stock and the voting rights of common stockholders.
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We have implemented other anti-takeover provisions or provisions that could have an anti-takeover effect, including advance notice requirements for director nominations and stockholder proposals, no cumulative voting for directors, requirementrequirements that director vacancies are filled by remaining directors (including vacancies resulting from removal), and that the number of directors is fixed by the Board of Directors andas well as the ability for the Board of Directors canto increase or decrease the size of the Board of Directors without stockholder approval (within the range set forth in our Certificate of Incorporation and Bylaws). These provisions, and others that our Board of Directors may adopt hereafter, may discourage offers to acquire us and may permit our Board of Directors to choose not to entertain offers to purchase us, even if such offers include a substantial premium to the market price of our stock. Therefore, our stockholders may be deprived of opportunities to profit from a change of control.

Our Bylaws designate the Court of Chancery of the State of Delaware or, if the Court of Chancery does not have jurisdiction, the federal court for the District of Delaware, as the sole and exclusive forum for certain types of actions and proceedings that may be initiated by our stockholders, which could discourage lawsuits against us and our directors, officers, employees and stockholders.
Our Bylaws provide that unless we otherwise consent to the selection of an alternative forum, the Court of Chancery of the State of Delaware or, if the Court of Chancery does not have jurisdiction, the federal court for the District of Delaware, will be the sole and exclusive forum for any derivative action or proceeding brought on behalf of us, any action asserting a claim of breach of a fiduciary duty owed by any of our directors, officers, employees or agents to us or our stockholders, any action asserting a claim arising pursuant to any provision of the Delaware General Corporation Law or our Certificate of Incorporation or Bylaws or any action asserting a claim governed by the internal affairs doctrine. This provision would not apply to claims brought to enforce a duty or liability created by the Securities Exchange Act of 1934, as amended (the “Exchange Act”) or any other claim for which the federal courts have exclusive jurisdiction.
In addition, our Bylaws provide that the federal district courts of the United States will be the exclusive forum for resolving any complaint asserting a cause of action arising under the Securities Act of 1933, as amended (the “Securities Act”), unless we consent in writing to the selection of an alternative forum.
These exclusive forum provisions may limit the ability of our stockholders to bring a claim in a judicial forum that such stockholders find favorable for disputes with us or our directors or officers, which may discourage such lawsuits against us and our directors, officers, employees and agents.

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ITEM 1B. UNRESOLVED STAFF COMMENTS
None.

ITEM 1C. CYBERSECURITY
Amedisys recognizes the importance of assessing, identifying and managing material risks associated with cybersecurity threats, as such term is defined in Item 106(a) of Regulation S-K. These risks include, among other things, operational disruption, intellectual property theft, fraud, extortion, harm to employees or patients, violation of privacy or security laws and other litigation and legal risk. Amedisys has implemented various cybersecurity processes, technologies and controls to enhance our efforts to assess, identify and manage such material risks.
Amedisys deploys a range of tools and services, including regular network and endpoint monitoring, vulnerability assessments and penetration testing, to inform our leadership team of cybersecurity-based risks. In addition, we schedule tabletop exercises with management and other employees to test our cyber incident response plans. Amedisys has also received HITRUST certification for our internally developed applications which allows us to baseline our program to industry standards and best practices.
Our cybersecurity program includes controls designed to identify, protect against, detect, respond to and recover from cybersecurity incidents (as such term is defined in Item 106(a) of Regulation S-K) and to provide for the availability of critical data and systems to maintain regulatory compliance. These controls include the following activities:
Closely monitoring emerging data protection laws and implementing needed changes to our processes in order to comply.
Conducting annual cybersecurity management and incident training for all employees of the organization.
Requiring employees and third parties who provide services on our behalf to treat customer information and data with care.
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Leveraging the HITRUST incident handling framework to help us identify, protect, detect, respond and recover when there is an actual or potential cybersecurity incident.
Carrying information security risk insurance that provides protection against the potential losses arising from a cybersecurity incident.
Additionally, Amedisys performs periodic internal and third-party assessments to test our cybersecurity controls and regularly evaluates our policies and procedures surrounding our handling and control of personal data and the systems we have in place to help protect us from cybersecurity threats or personal data breaches.
Amedisys has established a cybersecurity risk management process that includes internal reporting of significant cybersecurity risk to our Enterprise Risk Management Committee (“ERMC”) on a quarterly basis. In addition, our incident response plan includes processes to triage, assess severity, escalate, contain, investigate and remediate the incident, as well as to comply with potentially applicable legal obligations and mitigate brand and reputational damage. These processes are assessed annually during our penetration testing.
Our risk management processes also address cybersecurity threat risks associated with our use of third-party service providers, including those in our supply chain or those who have access to our customer and employee data or our systems. In addition, cybersecurity considerations affect the selection and oversight of our third-party service providers. Amedisys performs diligence on third parties that have access to our systems, data or facilities that house such systems or data and monitors cybersecurity threat risks identified through such diligence.
We face a number of cybersecurity risks in connection with our business (see Part I, Item 1A. “Risk Factors – Risks Related to our Operations – Our business depends on our information systems. A cyber-attack, security breach or our inability to effectively integrate, manage and keep our information systems secure and operational could disrupt our operations.”). Although such risks have not materially impacted our business strategy, results of operations or financial condition to date, we have experienced threats to and breaches of our data and systems, including malware and computer virus attacks.
The Audit Committee of the Board of Directors oversees our cybersecurity risk exposures and the steps taken by management to monitor and mitigate cybersecurity risks. On an annual basis, management provides the Audit Committee with an overview of our cybersecurity threat risk management and strategy covering topics such as data security posture, results from third-party assessments, progress towards pre-determined risk mitigation related goals, our incident response plan and cybersecurity threat risks or incidents and developments, as well as the steps management has taken to respond to such risks. The Audit Committee also receives materials, including a cybersecurity briefing, indicating current and emerging cybersecurity threat risks and describing the Company’s ability to mitigate those risks.
The members of management who are responsible for assessing and managing cyber risk are the Chief Information Security Officer and the Chief Information Officer of the Company who, combined, have over 30 years of experience in managing cybersecurity. The ERMC has ultimate responsibility for the risk management of cyber risk and is informed about and monitors the prevention, detection, mitigation and remediation of cybersecurity incidents in addition to the cyber incident response and reporting processes.

ITEM 2. PROPERTIES
Our executive office is located in Nashville, Tennessee in a leased property consisting of 25,0978,784 square feet; our corporate headquarters is located in Baton Rouge, Louisiana in a leased property consisting of 85,95595,657 square feet. We believe we have adequate space to accommodate our corporate staff located in these locations for the foreseeable future.
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In addition to our executive office and corporate headquarters, we also lease facilities for our home health and hospice care centers and personal-careour high acuity care centers.joint ventures. Generally, our leases have an initial term of five years, but range from one to ten years. Most of our leases also contain early termination options and renewal options. The following table shows the location of our 320346 Medicare-certified home health care centers, 180165 Medicare-certified hospice care centers and 14 personal-care11 high acuity care centersmarkets at December 31, 2020:2023:
StateStateHome HealthHospicePersonal CareStateHome HealthHospicePersonal CareStateHome HealthHospiceHigh Acuity CareStateHome HealthHospiceHigh Acuity Care
AlabamaAlabama30 11 — New Jersey— 
Arizona
ArkansasArkansas— — Nebraska— — 
Arizona— New York— — 
CaliforniaCalifornia— New Hampshire— 
ConnecticutConnecticut— North Carolina— 
DelawareDelaware— Ohio— 
FloridaFlorida18 Oklahoma— 
GeorgiaGeorgia60 10 — Oregon— 
IllinoisIllinois— Pennsylvania22 — 
IndianaIndiana— Rhode Island— 
IowaIowa— — South Carolina22 — 
KansasKansas— — South Dakota— — 
KentuckyKentucky17 — — Tennessee45 15 
Kentucky
Kentucky
LouisianaLouisiana— Texas13 — 
Massachusetts10 12 Virginia13 — 
MaineMaine— Washington— — 
MarylandMaryland— West Virginia11 — 
Massachusetts
MichiganMichigan— — Wisconsin— 
Minnesota— — Washington, D.C.— — 
MississippiMississippi— Total320 180 14 
MissouriMissouri— 

ITEM 3. LEGAL PROCEEDINGS
See Part II, Item 8, Note 1112 – Commitments and Contingencies for information concerning our legal proceedings.

ITEM 4. MINE SAFETY DISCLOSURES
Not applicable.

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PART II
ITEM 5. MARKET FOR REGISTRANT’S COMMON EQUITY, RELATED STOCKHOLDER MATTERS AND ISSUER PURCHASES OF EQUITY SECURITIES
Market Information and Holders
Our common stock trades on the NASDAQ Global Select Market under the trading symbol “AMED.” As of February 19, 2021,16, 2024, there were approximately 483458 holders of record of our common stock. This number of holders of record does not represent the actual number of beneficial owners of our common stock because shares are frequently held in “street name” by securities dealers and others for the benefit of individual owners who have the right to vote their shares.
Dividend Policy
We have not declared or paid any cash dividends on our common stock or any other of our securities and do not expect to pay cash dividends for the foreseeable future. We currently intend to retain our future earnings, if any, to fund the development and growth of our business. Future decisions concerning the payment of dividends will depend upon our results of operations, financial condition, capital expenditure plans and debt service requirements, as well as such other factors asthat our Board of Directors, in its sole discretion, may consider relevant. In addition, our outstanding indebtedness restricts, and we anticipate any additional future indebtedness may restrict, our ability to pay cash dividends; provided, however, that we may pay dividends (i) payable solely in our equity securities andor (ii) cash dividends if (1) no default or event of default under the Third Amended Credit Agreement shall have occurred and be continuing at the time of such dividend or would result therefrom, and (2) we demonstrate that, upon giving pro forma effect to such dividend, our consolidated leverage ratio (as defined in the Third Amended Credit Agreement) is less than 2.02.75 to 1.0 and (3) we demonstrate a minimum liquidity of $50 million upon giving effect to such dividend.1.0.
Purchases of Equity Securities
The following table provides the information with respect to purchases made by us of shares of our common stock during each of the months during the three-month period ended December 31, 2020:2023. The amounts below only relate to employee stock activity as the Merger Agreement limits the Company's ability to repurchase shares of common stock prior to the completion of the Merger, subject to certain exceptions.
Period(a)
Total Number
of  Shares (or Units)
Purchased
(b)
Average Price
Paid  per Share (or Unit)
(c)
Total Number  of
Shares (or Units)
Purchased as Part of
Publicly Announced
Plans or Programs
(d)
Maximum Number  (or
Approximate Dollar
Value) of Shares (or
Units) That May Yet Be
Purchased Under the
Plans or Programs (2)
October 1, 2020 to October 31, 20201,275 $251.64 — $— 
November 1, 2020 to November 30, 2020— — — — 
December 1, 2020 to December 31, 2020— — — — 
1,275 (1)$251.64 — $— 
Period(a)
Total Number
of  Shares (or Units)
Purchased
(b)
Average Price
Paid  per Share (or Unit)
(c)
Total Number  of
Shares (or Units)
Purchased as Part of
Publicly Announced
Plans or Programs
(d) Maximum Number  (or
Approximate Dollar
Value) of Shares (or
Units) That May Yet Be
Purchased Under the
Plans or Programs
October 1, 2023 to October 31, 2023509 $92.74 — $100,000,000 
November 1, 2023 to November 30, 2023— — — 100,000,000 
December 1, 2023 to December 31, 202331,084 95.41 — 100,000,000 
31,593 (1)$95.37 — $100,000,000 (2)

(1)Includes shares of common stock surrendered to us by certain employees to satisfy tax withholding and/or strike price obligations in connection with the vesting of non-vested stock and the exercise of stock options previously awarded to such employees under our 2008 and 2018 Omnibus Incentive Compensation Plans.Plan.
(2)OnRepresents amounts remaining as of December 23, 2020, we announced that our board of directors authorized a stock repurchase program,31, 2023 under which we may repurchase up tothe $100 million 2023 Repurchase Program, which was authorized by our Board of our outstanding common stock throughDirectors on February 2, 2023 and expired on December 31, 2021. We did not repurchase any shares pursuant to this stock repurchase program.2023.

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Stock Performance Graph
The Performance Graph below compares the cumulative total stockholder return on our common stock, $0.001 par value per share, for the five-year period ended December 31, 2020,2023 with the cumulative total return on the NASDAQ composite index and an industry peer group over the same period (assuming the investment of $100 in our common stock, the NASDAQ composite index and the industry peer group on December 31, 20152018 and the reinvestment of dividends). The peer group we selected is comprised of: Addus Homecare Corporation ("ADUS"), Chemed Corporation ("CHE"), Encompass Health Corporation ("EHC"), LHC Group, Inc. (“LHCG”) and National Healthcare Corporation (“NHC”). The cumulative total stockholder return on the following graph is historical and is not necessarily indicative of future stock price performance. No cash dividends have been paid on our common stock.
30Item 5 graph.jpg


amed-20201231_g2.jpg
12/31/201512/31/201612/31/201712/31/201812/31/201912/31/2020
12/31/201812/31/201812/31/201912/31/202012/31/202112/31/202212/31/2023
Amedisys, Inc.Amedisys, Inc.$100.00 $108.42 $134.05 $297.84 $424.52 $746.01 
NASDAQ CompositeNASDAQ Composite$100.00 $108.87 $141.13 $137.12 $187.44 $271.64 
Peer GroupPeer Group$100.00 $116.30 $146.71 $189.28 $253.37 $318.07 
This stock performance information is “furnished” and shall not be deemed to be “soliciting material” or subject to Regulation 14A under the Securities Exchange Act, of 1934 (the “Exchange Act”), shall not be deemed “filed” for purposes of Section 18 of the Exchange Act or otherwise subject to the liabilities of that section, and shall not be deemed incorporated by reference in any filing under the Securities Act of 1933, as amended, or the Exchange Act, whether made before or after the date of this report and irrespective of any general incorporation by reference language in any such filing, except to the extent we specifically incorporate the information by reference.

ITEM 6. [RESERVED]

31
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ITEM 6. SELECTED FINANCIAL DATA
The selected consolidated financial data presented below is derived from our audited consolidated financial statements for the five-year period ended December 31, 2020. The financial data for the years ended December 31, 2020, 2019 and 2018 should be read together with our consolidated financial statements and related notes included in Item 8, “Financial Statements and Supplementary Data” and the information included in Item 7, “Management’s Discussion and Analysis of Financial Condition and Results of Operations” herein.
2020 (1)201920182017 (2)2016 (3)
(Amounts in thousands, except per share data)
Income Statement Data:
Net service revenue$2,071,519 $1,955,633 $1,662,578 $1,511,272 $1,419,261 
Operating income$219,268 $177,472 $155,148 $78,524 $57,340 
Net income attributable to Amedisys, Inc.$183,608 $126,833 $119,346 $30,301 $37,261 
Net income attributable to Amedisys, Inc. per basic share$5.64 $3.95 $3.64 $0.90 $1.12 
Net income attributable to Amedisys, Inc. per diluted share$5.52 $3.84 $3.55 $0.88 $1.10 
(1)During 2020, we recorded a $24.0 million income tax benefit in connection with the stock option exercise by Paul B. Kusserow, President, Chief Executive Officer and Chairman of the Board of Amedisys.
(2)During 2017, we recorded charges related to the Securities Class Action Lawsuit settlement and related legal fees in the amount of $29.8 million ($18.1 million, net of tax). Additionally, we recorded a charge in the amount of $21.4 million as the result of H.R. 1 (Tax Cuts and Jobs Act) enacted on December 22, 2017.
(3)During 2016, we recorded Homecare Homebase (“HCHB”) implementation costs in the amount of $8.4 million ($5.1 million, net of tax) and recognized a non-cash charge to write off assets as a result of our conversion to the HCHB platform in the amount of $4.4 million ($2.7 million, net of tax).


20202019201820172016
(Amounts in thousands)
Balance Sheet Data:
Total assets$1,567,198 $1,262,745 $717,118 $813,482 $734,029 
Total debt, including current portion$215,007 $242,183 $7,387 $88,841 $93,029 
Total Amedisys, Inc. stockholders’ equity$809,224 $640,450 $481,582 $515,321 $460,203 
Cash dividends declared per common share$— $— $— $— $— 


ITEM 7. MANAGEMENT’S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF OPERATIONS
The following discussion and analysis provides information we believe is relevant to an assessment and understanding of our results of operations and financial condition for 2020, 20192023, 2022 and 2018.2021. This discussion should be read in conjunction with our audited financial statements included in Item 8, “Financial"Financial Statements and Supplementary Data” and Part I, Item 1, “Business” of this Annual Report on Form 10-K. The following analysis contains forward-looking statements about our future revenues, operating results and expectations. See “Special Caution Concerning Forward-Looking Statements” for a discussion of the risks, assumptions and uncertainties affecting these statements as well as Part I, Item 1A,1A. “Risk Factors.”
For a discussion of a comparison of the years ended December 31, 2022 and December 31, 2021, please refer to "Management's Discussion and Analysis of Financial Condition and Results of Operations" included in our Annual Report on Form 10-K for the year ended December 31, 2022, filed with the Securities and Exchange Commission on February 16, 2023.
Overview
We are a provider of high-quality in-home healthcare and related services to the chronic, co-morbid, aging American population, with approximately 75%73%, 74% and 73%75% of our consolidated net service revenue derived from Medicare for 2020, 20192023, 2022 and 2018,2021, respectively.
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Our operations involve servicing patients through our three reportable business segments: home health, hospice and high acuity care. We divested our personal care.care business on March 31, 2023. Our home health segment delivers a wide range of services in the homes of individuals who may be recovering from an illness, injury or surgery. Our hospice segment provides care that is designed to provide comfort and support for those who are facing a terminal illness. Our personalhigh acuity care segment provides patients assistance withdelivers the essential activitieselements of daily living.inpatient hospital, palliative and skilled nursing facility ("SNF") care to patients in their homes. As of December 31, 2020,2023, we owned and operated 320346 Medicare-certified home health care centers, 180165 Medicare-certified hospice care centers and 14 personal-care10 admitting high acuity care centers, including unconsolidated joint ventures in 3937 states within the United States and the District of Columbia.
Care Centers Summary (Includes Unconsolidated Joint Ventures)
Home HealthHospicePersonal Care
At December 31, 2017323 83 15 
Acquisitions/Start-Ups/Denovos
Closed/Consolidated(1)— (4)
At December 31, 2018323 84 12 
Acquisitions/Start-Ups/Denovos59 — 
Closed/Consolidated(5)(5)— 
At December 31, 2019321 138 12 
Acquisitions/Start-Ups/Denovos54 
Closed/Consolidated(5)(12)— 
At December 31, 2020320 180 14 
Home HealthHospicePersonal Care
High Acuity Care (1)
At December 31, 2020320 180 14 — 
Acquisitions/Expansions/De novos11 — 
Closed/Consolidated— (6)— — 
At December 31, 2021331 175 14 
Acquisitions/Expansions/De novos27 — — 
Closed/Consolidated(11)(11)(1)(1)
At December 31, 2022347 164 13 
Acquisitions/Expansions/De novos— 
Closed/Consolidated(3)— (13)— 
At December 31, 2023346 165 — 10 
When we refer to “same store business,” we mean home health, hospice and personal-care care centers that(1)As of December 31, 2023, we have operated10 admitting high acuity care joint ventures, which operate in 11 markets.
Proposed Merger
On June 26, 2023, Amedisys, UnitedHealth Group Incorporated, a Delaware corporation ("UnitedHealth Group"), and Aurora Holdings Merger Sub Inc., a Delaware corporation and a wholly owned subsidiary of UnitedHealth Group ("Merger Sub"), entered into an Agreement and Plan of Merger (the "Merger Agreement"), pursuant to which Merger Sub will merge with and into Amedisys with Amedisys continuing as the surviving corporation and becoming a wholly owned subsidiary of UnitedHealth Group (the “Merger”).
Subject to the terms and conditions set forth in the Merger Agreement, at the effective time of the Merger (the "Effective Time"), by virtue of the Merger: (i) each share of Amedisys common stock (“Amedisys Common Stock”) held in treasury by Amedisys or owned by UnitedHealth Group or Merger Sub or any of their respective subsidiaries, in each case, immediately prior to the Effective Time will be cancelled (collectively, “cancelled shares”) without consideration; and (ii) each share of
40


Amedisys Common Stock, other than any cancelled shares, issued and outstanding immediately prior to the Effective Time will be converted into the right to receive $101 per share in cash, without interest, less any applicable withholding taxes.
The Merger is subject to a number of conditions to closing as specified in the Merger Agreement. These closing conditions include, among others, (i) approval by Amedisys stockholders at the Amedisys Stockholders Meeting (as defined in the Merger Agreement) of the proposal to adopt the Merger Agreement, which approval was obtained on September 8, 2023; (ii) the expiration or termination of the applicable waiting period (and any extension thereof) under the Hart-Scott-Rodino Antitrust Improvements Act of 1976, as amended; (iii) the receipt of the required state regulatory approvals; (iv) the absence of any law or order that has the effect of enjoining or otherwise prohibiting the completion of the Merger; and (v) the expiration or early termination of the waiting period (and any extension thereof) applicable to the consummation of the transactions contemplated by the Merger Agreement under all applicable antitrust laws without the imposition by any governmental entity of any term, condition, obligation, requirement, limitation, prohibition, remedy, sanction or other action that has resulted in or would reasonably be expected to result in a Burdensome Condition (as defined in the Merger Agreement). Due to these conditions and other contingencies, there can be no assurance that the Merger will be successfully completed. During the periods prior to and including the date of the closing of the Merger, we expect to incur significant additional merger-related expenses. See Part I, Item 1A. “Risk Factors.”
Termination of Option Care Heath, Inc. ("OPCH") Merger Agreement
As previously disclosed in Amedisys’ Current Report on Form 8-K filed with the SEC on May 3, 2023 and its Quarterly Report on Form 10-Q filed with the SEC on May 4, 2023, Amedisys entered into an Agreement and Plan of Merger on May 3, 2023 (the “OPCH Merger Agreement”) with OPCH, a Delaware corporation, and Uintah Merger Sub, Inc., a Delaware corporation and wholly-owned subsidiary of OPCH (“OPCH Merger Sub”). On June 26, 2023, Amedisys, OPCH and OPCH Merger Sub entered into the Termination Agreement (the “Termination Agreement”), pursuant to which the parties thereto agreed to terminate the OPCH Merger Agreement and grant mutual releases by the parties of all claims against the other parties based upon, arising from, in connection with or relating to the OPCH Merger Agreement. Pursuant to the terms of the Termination Agreement, each of the termination of the OPCH Merger Agreement and the mutual releases provided for at leastin the last twelve months and start-ups that are an expansionTermination Agreement would become effective upon receipt by OPCH of a same store care center; when we refer$106,000,000 termination fee payable by, or on behalf of, Amedisys within 24 hours of the execution of the Termination Agreement (i.e., before the market open on June 27, 2023). On June 26, 2023, following the execution of the Termination Agreement, UnitedHealth Group, on behalf of Amedisys, delivered funds to “acquisitions,” we mean home health, hospiceOPCH in an amount equal to $106,000,000, representing the termination fee payable to OPCH under the OPCH Merger Agreement and personal-care care centers that we acquired within the last twelve months;Termination Agreement, satisfying the condition precedent to the effectiveness of the termination of the OPCH Merger Agreement and when we refer to “denovos,” we mean home health, hospice and personal-care care centers opened by usthe releases contained in the last twelve monthsTermination Agreement. If the Merger Agreement is terminated under certain specified circumstances, Amedisys may be required to reimburse UnitedHealth Group for the $106,000,000 termination fee that UnitedHealth Group, on Amedisys’ behalf, paid to OPCH in addition to the $125,000,000 termination fee payable by Amedisys to UnitedHealth Group upon termination of the Merger Agreement. The $106,000,000 termination fee was recorded to other income (expense) within our consolidated statement of operations with a corresponding liability to termination fee paid by UnitedHealth Group within our consolidated balance sheet during the year ended December 31, 2023.
Executive Leadership
On March 13, 2023, our Board of Directors named Richard Ashworth as the Company’s President and Chief Executive Officer and elected Mr. Ashworth as a director, all effective April 10, 2023. Paul B. Kusserow ceased serving as Chief Executive Officer effective April 10, 2023 but continues to serve as Chairman of the Board.
Personal Care Divestiture
On February 10, 2023, we signed a definitive agreement to sell our personal care business (excluding the Florida operations, which are not an expansionwere closed during the three-month period ended March 31, 2023). The divestiture closed on March 31, 2023. We received net proceeds of $47.8 million and recognized a same store care center. Once a care center has beenloss of $2.2 million in operation for a twelve month period,connection with the results for that particular care center are included as part of our same store business from that date forward.divestiture.
20202023 Developments
AchievedMaintained the highest Quality of Patient Care Star Scorestar rating in the Home Healthhome health industry in the October 2020 Home Health Compare ("HHC") release of 4.33 stars4.35 with 95%96% of our care centers at 4+ Stars.Stars
Outperformed the industry on all Hospice Item Set ("HIS") measures.measures
Released our second annual Environmental, Social and Governance ("ESG") Report
Performed over 11.5more than 10.6 million visits.visits
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AcquiredExpanded our usage and successfully integrated Asana Hospice ("Asana") and AseraCare Hospice ("AseraCare") making Amedisys the third largest hospice company in the United States, exceeding 13,000 in hospice average daily census.
Successfully procured personal protective equipment ("PPE") and implemented protocols to ensure the safety of our employees and patients during the novel coronavirus pandemic as discussed in further detail under Novel Coronavirus Pandemic ("COVID-19") below.
Ended the yearrelationship with overall voluntary turnover of 18.3% and reduced our early exit rate by 6% over 2019, ending 2020 at 11.9%.
Successfully piloted several tools and data analytics platforms of Medalogix, a predictive data and analytics company, helping to further optimize our current business and positioning us to work more closely with Medicare Advantage payors.payors
Implemented pay practice changes and staffing model efficiencies to further drive operational excellence.Entered into a new risk-based palliative care contract with BlueCross BlueShield of Tennessee
Successfully navigated the transition to the Patient-Driven Groupings Model ("PDGM") while continuing to deliver operational efficiencies through margin expansion.
Executed a Care Coordination Agreement with BrightStar Care to facilitate the coordination of care between home health and hospice care centers and a network of personal care partners.
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Increased operating income 24%.
Expanded home health gross margin as a percentage of revenue by 320 basis points.
Delivered $289Generated $137 million in cash flow from operations.operations
2021Continued to execute on a clinical optimization plan to gain efficiencies and clinical capacity
2024 Strategy
Further advance our industry leading Quality of Patient Care Starstar scores in home health.health and drive best-in-class hospice quality as measured by the Hospice Care Index
Drive best-in-class hospice quality while continuingContinue to integrate acquired hospice assets.better the communities and patients we serve by further incorporating ESG practices into our business operations
Advance our culture and sense of belonging through diversity and inclusion initiatives.initiatives
Build a learning culture through world class leadership development.development
Reduce turnover in all roles, especially focused on critical clinician roles.positions
Continue our success in operating under PDGM.Consistently grow all lines of business organically and inorganically
Expand our analytics capabilities internallyhigh acuity care line of business via new joint venture partnerships, vendor models and through our Medalogix investment.palliative care relationships
Deliver above industry average growth rates in all three lines of business.Continue to execute on initiatives to hire and retain clinicians
Pursue consolidationsContinue reorganization initiatives to increase efficiency in the home health industry via a regional-based acquisition strategy.
Incrementally innovate around our core business to deliver new home based care models such as Skilled Nursing Facility ("SNF") at Home.operating model
Financial Performance
Results for the year ended December 31, 2020 were impacted by acquisitions, COVID-19, the suspension of sequestration and the transition to PDGM. On a consolidated basis, we increased operating income $42decreased $24 million on a $116$13 million increase in net service revenue. Significant drivers of the $24 million decrease in operating income were merger-related expenses, higher incentive compensation costs and the return of sequestration. Additionally, wage inflation and a shift in our home health volumes from episodic to non-episodic payors negatively impacted performance.
Our home health care centers experiencedsegment was positively impacted by total volume growth, in volumes and improvement in utilization and clinician mix which, combined with our variable cost structure and sequestration relief, mitigated a significant portion of our estimated COVID-19 impact and led to the segment delivering a $26 millionan increase in operating income.our non-Medicare revenue per visit resulting from rate increases and improvements in clinician utilization. These items were partially offset by a shift in our payor mix and labor pressures.
Our hospice segment experienced a decline in our average daily census, which is the main driver of hospice revenue, primarily due to a decline in hospice admissions as well as prior year care center closures.
We completed the acquisitionssale of Asana and AseraCare in 2020. These acquisitions contributed approximately $13 million in operating income to the hospice segment.our personal care business on March 31, 2023.
Our personalhigh acuity care segment contributed approximately $6 millionresults reflect growth in operating income during 2020.our home recovery care services offset by investments in resources to support the first performance year of our new risk-based palliative care contract as well as future palliative care arrangements.
Economic and Industry Factors
Our home health, hospice and personal care segments operate in a highly fragmented and highly competitive industry. The degree of competitiveness for our home health and hospice care centers varies based upon whether our care centers operate in states that require a certificate of need ("CON") or, permit of approval ("POA") or facility needs review ("FNR"). In such states, expansion by existing providers or entry into the market by new providers is permitted only where the determination is made by state health authorities that a given amount of unmet healthcare need exists. Currently, 71%67% and 27%33% of our home health and hospice care centers, respectively, operate in CON/CON, POA or FNR states.
As the Federal government continues to debate a reduction in expenditures and a reform of the Medicare system, our industry continues to face reimbursement pressures. These reform efforts could result in major changes in the health care delivery and reimbursement system on a national and state level, including changes directly impacting the reimbursement systems for our home health and hospice care centers.
Payment
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HospiceWages and other expenses increase during periods of inflation and when labor shortages occur in the marketplace. The impact of inflation on the Company is primarily in the area of labor costs, supply costs, fuel costs and mileage reimbursements. The healthcare industry is labor intensive. We have experienced, and expect to continue to experience, increases in wage costs. In addition, increases in healthcare costs are typically higher than inflation and impact our costs under our employee benefit plans.
On July 31, 2020, theThe Centers for Medicare and Medicaid Services ("CMS") Payment Updates
Hospice
On July 28, 2023, CMS issued athe final rule to update hospice payment rates and the wage index for fiscal year 20212024, effective for services provided beginning October 1, 2020.2023. CMS estimates hospices serving Medicare beneficiaries wouldwill see an estimated 2.4%a 3.1% increase in payments. This increase is the result of a 2.4%3.3% market basket adjustment as required under the Patient Protection and Affordable Health Care Act and the Health Care and Education Reconciliation Act (collectively, "PPACA"). The rule also changed the hospice wage index by adopting the most recent Office
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of Management and Budget statistical area delineations withPPACA less a five percent cap on wage index decreases. Finally,0.2% productivity adjustment. Additionally, CMS increased the aggregate cap amount by 2.4%3.1% to $30,684.$33,494. Based on our analysis of the final rule, we expect our impact to be in line with the 2.4%3.1% increase.
Home Health
On October 31, 2019,November 1, 2023, CMS issued the Calendar Year 2020 Home Health Final Rule, which confirmed the implementation of PDGM effective January 1, 2020 as well as a change in the unit of payment from a 60-day episode of care to a 30-day period of care. Additionally, in an effort to reduce fraud risks, CMS reduced requests for anticipated payment ("RAPs") for 2020 to 20% with the full elimination in 2021. CMS estimated that the final rule would result in a 1.3% increase in payments to home health providers. The increase is the result of a statutorily mandated 1.5% market basket increase pursuant to the Bipartisan Budget Act of 2018, reduced by 0.2% for the rural add-on. In calculating the impact, CMS also assumed that the industry would make certain behavioral changes related to coding practices, low utilization payment adjustment ("LUPA") management and co-morbidities. As a result, CMS reduced reimbursement by 4.36%. The impact of the final rule on us was a 2.8% reduction in revenue for 2020.
On October 29, 2020, CMS issued the Home Health2024 Final Rule for Medicare home health providers for calendar year 2021.providers. CMS estimates that the final rule will result in a 1.9%an 0.8% increase in payments to home health providers. TheThis increase is the result of a 2.0%3.0% payment update (3.3% market basket adjustment reduced by 0.1%less a 0.3% productivity adjustment) and an increase of 0.4% for the rural add-on.update to the fixed-dollar loss ratio used in determining outlier payments offset by a permanent adjustment of -2.6% based on the difference between assumed and actual behavior changes resulting from the implementation of PDGM. The -2.6% permanent adjustment was derived from a -2.890% adjustment which was only applied to the 30-day payment rate and not the low utilization payment adjustment. The -2.890% is only half of the total proposed adjustment. The remaining adjustment is to be considered in future rulemaking. Based on our analysis of the final rule, we expect our impact to be in line with the 1.9%the 0.8% increase. Additionally,
In addition to permanent adjustments, CMS also has discretion to make temporary adjustments through calendar year 2026; however, CMS has elected not to implement a temporary adjustment for calendar year 2024.
On July 5, 2023, the National Association for Home Care and Hospice ("NAHC"), the leading national home health trade association, filed suit against CMS in the United States District Court for the District of Columbia over the implementation of the payment cuts CMS made permanent the telehealth flexibilities that were announced in the InterimCY 2023 Final Rule (Emergency Rule) for COVID-19 in March 2020. These flexibilities allow home health agencies to provide certain care via telehealth if it is clinically appropriate and included in the plan of care. Telehealth visits still do not count as visits for purposes of patient eligibility or payment.effective January 1, 2023; that litigation remains pending.
The following payment adjustments are effective for each of the years indicated based on CMS’sCMS' final rules:
Home HealthHospice
2021202020192021 (1)20202019
Market Basket Update2.0 %1.5 %3.0 %2.4 %3.0 %2.9 %
Rural Add-On Adjustment(0.1)(0.2)— — — — 
PPACA Adjustment— — — — — (0.3)
Productivity Adjustment— — (0.8)— (0.4)(0.8)
Behavioral Assumptions— (4.4)— — — — 
Estimated Industry Impact Including Behavioral Assumptions1.9 %(3.1 %)2.2 %2.4 %2.6 %1.8 %
Estimated Company-Specific Impact (2)
1.9 %(2.8 %)1.2 %2.4 %0.5 %1.6 %
Home HealthHospice
202420232022
2024(1)
20232022
Market Basket Update3.3 %4.1 %3.1 %3.3 %4.1 %2.7 %
Rural Add-On Adjustment— — (0.1)— — — 
Productivity Adjustment(0.3)(0.1)(0.5)(0.2)(0.3)(0.7)
Behavioral Adjustment(2.6)(3.5)— — — — 
Fixed-Dollar Loss Ratio Adjustment0.4 0.2 0.7 — — — 
Estimated Industry Impact0.8 %0.7 %3.2 %3.1 %3.8 %2.0 %
Estimated Company-Specific Impact(2)
0.8 %— %3.2 %3.1 %3.8 %2.0 %
(1)Effective for services provided from October 1, 20202023 to September 30, 2021.2024.
(2)Our company-specific impact of the home health final rule could differ depending on differences in the wage index, our patient case mix and other factors, such as LUPAslow utilization payment adjustments ("LUPAs") or outliers, which are described in more detail under Critical Accounting Estimates below. Our company-specific impact of the hospice final rule could differ based on our mix of patients and differences in the wage index.
Novel Coronavirus Pandemic ("COVID-19")Sequestration
Our operations and financial performance for the year ended December 31, 2020 have been impacted by COVID-19. The impacts on our operations began during the second week ofIn March 2020, as we experienced declines in referral volumes and an increase in missed visits. Our home health segment experienced a referral low-point the week of April 5th. Since that time, we have seen a steady recovery in referral volumes and a corresponding drop in missed visits. In our hospice segment, our referrals hit their low-point the week of March 22nd. While hospice admission volumes have improved significantly, the slowdown in March has impacted our average daily census and has been most significant in our facility-based census. Additionally, we have seen a decline in our hospice average daily census as a result of a significant increase in deaths, an increase in the discharge rate of same-month admissions and a delay in the timing of patients coming onto service resulting in a shorter length of stay. The financial impacts of COVID-19 during the year ended December 31, 2020 are discussed in further detail under "Results of Operations" below.
While we currently believe that we have a reasonable view of operations, the uncertainty created by COVID-19 could alter our outlook of the pandemic's impact on our consolidated financial condition, results of operations or cash flows. The following factors could potentially impact our performance: the continued increase or decrease in the number of COVID-19 cases nationwide, the severity and impacts of new variants of the virus, uncertainty regarding vaccine distribution timing and
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efficiency, the utilization of elective procedures, the return of patient confidence to enter a hospital or a doctor's office, the ability to have access to our patients in their homes and in facilities, cost normalization around PPE and any future or prolonged shelter-in-place orders and other federal, state and local requirements. Potential impacts of COVID-19 on our results include lower revenue, higher salary and wage expense related to quarantine pay and training and increased supply costs related to PPE and COVID-19 testing. The impacts to revenue may consist of the following:
lower volumes due to interruption of the operations of our referral sources, patients' unwillingness to accept services and restrictions on access to facilities for hospice services;
lower reimbursement due to missed visits resulting in an increase in LUPAs and lost billing periods; and
lower hospice average daily census due to a decline in average length of stay and an increase in deaths.
On March 27, 2020,Congress passed the bipartisan Coronavirus Aid, Relief and Economic Security Act ("CARES Act") was signed into legislation. The CARES Act provideswhich provided for the following:
$175 billion to healthcare providers, including hospitals on the front lines of the COVID-19 pandemic. Of this total allocated amount, $30 billion was distributed immediately to providers based on their proportionate share of Medicare fee-for-service reimbursements in 2019. Healthcare providers were required to sign an attestation confirming receipt of the Provider Relief Fund ("PRF") funds and agree to the terms and conditions of payment. Our home health and hospice segments received approximately $100 million from the first $30 billion of funds distributed to healthcare providers in April 2020, which is inclusive of $2 million related to our joint venture care centers (equity method investments). We also acquired approximately $6 million of PRF funds in connection with the acquisition of AseraCare. Consistent with the terms and conditions for receipt of the payment, we are allowed to use the funds to cover lost revenues and health care costs related to COVID-19, and we are required to properly and fully document the use of these funds in reports to the U.S. Department of Health and Human Services ("HHS").
For our wholly-owned subsidiaries, we have decided to only utilize PRF funds to the extent we have qualifying COVID-19 expenses, which totaled $33 million for our home health and hospice segments during the year ended December 31, 2020. Accordingly, for our wholly-owned subsidiaries, we will not be using the funds to cover lost revenues resulting from COVID-19. In September 2020, HHS issued new guidance noting that PRF funds can be used through June 30, 2021. We do not believe that we will fully utilize the funds received; therefore, we have recorded a liability related to the funds that we do not expect to utilize totaling $60 million which is reflected in the Provider Relief Fund Advance account in current liabilities within our consolidated balance sheet. Funds that we intend to use in the future to cover COVID-19 expenses, which we have estimated to be approximately $12 million, have been recorded to a deferred liability account within accrued expenses in our consolidated balance sheet. These estimates may change as our ability to utilize and retain the funds will depend on the magnitude, timing and nature of the impact of the pandemic.
The temporary suspension of the automatic 2% reduction of Medicare claim reimbursements ("sequestration") for the period May 1, 2020 through December 31, 2020. The impact was an increase to ourDuring 2020 net service revenue of approximately $23 million. In December 2020,and 2021, Congress passed additional COVID-19 relief legislation as part ofwhich extended the Consolidated Appropriations Act, 2021. This legislation extended the2% suspension of sequestration through March 31, 2021.
2022; sequestration was reinstated as a 1% reduction to Medicare claim reimbursements for the period April 1, 2022 through June 30, 2022 and was fully reinstated as a 2% reduction to Medicare claim reimbursements effective July 1, 2022. The deferralreinstatement of the employer share of social security tax (6.2%), effective for payments due after the enactment date. Fifty percent is due on December 31, 2021 with the remaining amounts due on December 31, 2022. As of December 31, 2020, we have deferred approximately $55 million of social security tax whichsequestration has increased our cash flow from operations by the same amount; approximately $28 million is reflectedresulted in each of payroll and employee benefits and other long-term obligations within our consolidated balance sheet.
The temporary suspension of Medicare patient coverage criteria and documentation and care requirements and the expansion of providing home health and hospice care to patients via telehealth.
The ability for non-physician practitioners to certify for home health, order home health services, establish and review plans of care and certify and recertify eligibility.
The well-beinga reduction of our employees has been one of our top priorities during this pandemic. We have taken the following steps to support our employees: implemented up to 14 days of paid leave during any required quarantine periods; awarded SPIRIT bonuses to our clinicians and caregivers who have seen patients during the pandemic; completed an early cash pay-out of employee paid-time-off; instituted work-from-home arrangements for our corporate and administrative support employees; allowed employees to temporarily suspend any 401(k) plan loan deductions and offered employees the option of making anet service revenue.
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withdrawal from their 401(k) plan for coronavirus-related distributions without incurring the additional 10% early withdrawal penalty; granted access to Teladoc services to all employees; provided access to COVID-19 self-test kits to all employees and created a COVID-19 Resource Center, available 24 hours a day, seven days a week for employees to access educational materials, safety documents, policies, clinical protocols and operational metrics.
The safety of our clinicians and patients has also been a focus, and as a result, we have made the following business changes: developed clinical protocols for COVID-19 testing, proper usage of PPE, caring for COVID-positive patients and maintaining safety measures in our care centers; researched each state's vaccination plan to develop a state by state protocol to work with local health departments and other health systems to obtain vaccine appointments for our clinical staff; implemented software enabling us to track staff that have been vaccinated; procured millions in PPE and created a centralized distribution center for all critical PPE, allowing us to flex our inventory on a care center by care center basis, based on need and demand. We have had success in utilizing both traditional and non-traditional suppliers for our PPE needs. While we were very fortunate to secure the supplies needed, we faced significantly higher per unit costs for the purchase of PPE.
Network Developments
In August 2020, we signed a Care Coordination Agreement with BrightStar Care to add its agencies to the Amedisys personal care network, which helps facilitate the coordination of care between our home health and hospice care centers and a network of personal care partners.
In July 2019, we signed an agreement with ClearCare, Inc. ("ClearCare"), the provider of the personal care industry’s leading software platform, representing 4,000 personal care agencies in every zip code in the United States. Our agreement with ClearCare creates an opportunity to establish a network partnership between Amedisys and personal care agencies using ClearCare in order to better coordinate patient care.
Long term, we believe these agreements will allow us to build a nation-wide network of personal care agencies and further our efforts to provide patients with a true care continuum in the home. These relationships will also help us as we continue to have innovative payment conversations with Medicare Advantage plans who have begun to recognize the value that combined home health, hospice and personal care services bring to their members and care delivery infrastructure.
Governmental Inquiries and Investigations and Other Litigation
See Item 8, Note 1112 – Commitments and Contingencies to our consolidated financial statements for additional informationa discussion of and updates regarding the subpoenalegal proceedings and civil investigative demands issued by the U.S. Department of Justice and the South Carolina and Florida Zone Program Integrity Contractor audits.investigations we are involved in. No assurances can be given as to the timing or outcome of these items.
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Results of Operations
Consolidated
The following table summarizes our consolidated results of operations (amounts in millions):
For the Years Ended December 31,
202020192018
Net service revenue$2,071.5 $1,955.6 $1,662.6 
Other operating income34.4 — — 
Cost of service, excluding depreciation and amortization1,185.4 1,150.3 992.9 
Gross margin, excluding depreciation and amortization920.5 805.3 669.7 
% of revenue44.4 %41.2 %40.3 %
Other operating expenses668.2 607.9 501.3 
% of revenue32.3 %31.1 %30.1 %
Depreciation and amortization28.8 18.4 13.3 
Asset impairment charge4.2 1.5 — 
Operating income219.3 177.5 155.1 
Total other (expense) income, net(8.4)(7.1)3.8 
Income tax expense(25.6)(42.5)(38.8)
Effective income tax rate12.2 %24.9 %24.4 %
Net income185.2 127.9 120.1 
Net income attributable to noncontrolling interests(1.6)(1.1)(0.8)
Net income attributable to Amedisys, Inc.$183.6 $126.8 $119.3 
For the Years Ended December 31,
202320222021
Net service revenue$2,236.4 $2,223.2 $2,214.1 
Other operating income— — 13.3 
Cost of service, inclusive of depreciation1,245.5 1,260.4 1,233.4 
Gross margin990.9 962.8 994.0 
% of net service revenue44.3 %43.3 %44.9 %
General and administrative expenses816.8 754.1 711.2 
% of net service revenue36.5 %33.9 %32.1 %
Depreciation and amortization17.7 24.9 30.9 
Investment impairment— 3.0 — 
Operating income156.4 180.8 251.9 
Total other (expense) income, net(116.8)(20.5)28.3 
Income tax expense(50.6)(42.5)(70.1)
Effective income tax rate127.7 %26.5 %25.0 %
Net (loss) income(10.9)117.7 210.2 
Net loss (income) attributable to noncontrolling interests1.2 0.9 (1.1)
Net (loss) income attributable to Amedisys, Inc.$(9.7)$118.6 $209.1 
Year Ended December 31, 20202023 Compared to the Year Ended December 31, 20192022
On a consolidated basis, our operating income increased approximately $42decreased $24 million on a revenue increase of $116 million. COVID-19 resulted in significant impacts to all of our segments; however, we experienced a significant$13 million increase in our gross margin as a percentage of revenue which drove our improvement over 2019.net service revenue. Our year-over-year results were also impacted by acquisitions,merger-related expenses totaling $37 million, higher incentive compensation costs totaling $27 million (resulting primarily from the reversal of incentive plan accruals and lower field incentive payouts in the prior year due to under-performance and incremental expenses associated with our CEO transition), the return of sequestration (prior year included a benefit of $13 million associated with the suspension of sequestration, the transition to PDGM, a reduction in revenue adjustments, severance associated with reductions in staffing levels, primarily within our home health segment and an asset impairment charge related to our acquired names intangibles.
Our 2020 results includesequestration), the acquisitions of AsanaEvolution and AseraCare, whichAssistedCare on April 1, 2022 (which combined contributed $10 million in incremental revenue of $88 million and an operating loss of $12$1 million which is inclusiveto the current year), the divestiture of acquisition and integration costs totaling $10our personal care line of business (which contributed an incremental $46 million and intangibles amortization totaling $9 million. Our results also reflect one additional month ofin revenue and $4 million in operating income from Compassionate Care Hospice ("CCH"), which was acquired on February 1, 2019, and three additional months of revenue and operating income from RoseRock Healthcare ("RoseRock"), which was acquired on April 1, 2019.
COVID-19 disrupted both net service revenue and costs during 2020. The most significant impact occurred in the second quarter during which we experiencedprior year), a $30$3 million declineimpairment charge recorded in net service revenue overthe prior year due to COVID-19. Our variable cost structure helped us mitigate a significant portionin connection with the wind down of the revenue impact. Our home health segment, which was the most heavily impacted by COVID-19, recovered quickly and returned to year over year growth in volumes during the third and fourth quarters. Our hospice segment experienced declines in admissions during the second quarter but saw an overall slower decline in average daily census, which is the main driveroperations of hospice revenue. While we have experienced strong admission growth during the third and fourth quarters, a significant increase in deaths, an increase in the discharge rateone of same-month admissionsour high acuity care joint ventures and a delay in the timing of patients coming onto service has driven down our length of stay resulting in average daily census growth of only 1% year over year. Based on our current projections, we are anticipating a decline in average daily census early in 2021 despite strong growth in admissions. We expect that our length of stay will return to normal levels during 2021.
Our 2020 operating results were positively impacted by the suspension of sequestration effective May 1, 2020, which resulted in an increase$9 million reduction to net service revenue of approximately $23 million ($13 million home health, $10 million hospice) but negatively impacted byin the change in reimbursement under PDGM, which resulted in a $23 million reduction in net service revenue. We were able to significantly mitigate the PDGM rate cut and expand margin in our home health segment by
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delivering improvements in clinician utilization and discipline mix and by reducing our revenue adjustments. Additionally, we experienced an expansion in our hospice gross margin resulting from lower costs associated with a decline in visit volumes due to access restrictions imposed by facilities as well as a reduction in revenue adjustments; prior year results included a $7 million reduction to revenue related to settlement discussions with the U.S. Department of Justice (See Item 8,our Infinity ZPIC audits (see Note 1112 – Commitments and Contingencies to our consolidated financial statements for additional information)information regarding the Infinity ZPIC audits).
Each ofExcluding these items, our segments incurred incrementaloperating income increased $46 million on a $53 million increase in net service revenue due to the hospice rate increase, home health volume growth and non-Medicare rate increases, savings associated with clinical optimization and reorganization initiatives, improvements in clinician utilization, lower COVID-related costs related to COVID-19. As noted above, for our wholly-owned subsidiaries, we have elected to use the CARES Act Provider Relief Funds to cover COVID-19 expenses incurredand lower depreciation and amortization partially offset by lower hospice average daily census, a shift in our home health payor mix, planned wage increases, wage inflation and hospice segments which totaled $33 million during 2020. Our personal care segment received funds from the Mass Home Care ASAP COVID-19 Provider Sustainability Program totaling $1 million. We have used these funds to cover COVID-19 expenses as well. We have recorded income associated with both of these programs totaling $34 millionan increase in other operating income within our consolidated statement of operations.general and administrative expenses.
Our operating results reflect a 1.2%$63 million increase in our other operatinggeneral and administrative expenses as a percentage of revenue compared to the prior year; this increase isyear. Excluding our merger-related expenses ($37 million), the impact of the higher incentive compensation costs described above ($26 million) and incremental expenses related to our acquisitions in the current year ($3 million) and our personal care line of business in the prior year ($7 million), our general and administrative expenses increased $4 million (1%) primarily due to planned wage increases, higher insurance-related costs, recruiting fees and information technology fees, a favorable legal settlement recognized in the prior year and a change in the presentation of gains on the sale of fleet vehicles which are reflected
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in other income (expense) within our consolidated statement of operations as of January 1, 2023 due to the additionmodification of resources to support growth (primarily business development employees), investments related to PDGM and planned wage increases,our fleet leases. These items were partially offset by overall reductions in spend during the pandemic and lower acquisition and integration costs.costs, lower staffing levels, savings associated with clinical optimization and reorganization initiatives, lower travel spend and severance costs incurred in the prior year.
Last, we recorded a $4 million asset impairment charge relatedTotal other expense includes the following items (amounts in millions):
For the Years Ended
December 31,
20232022
Interest income$3.3 $0.2 
Interest expense(31.3)(22.2)
Equity in earnings (loss) from equity method investments10.8 (0.1)
Merger termination fee(106.0)— 
Miscellaneous, net6.5 1.6 
Total other expense$(116.8)$(20.5)

The merger termination fee represents the fee associated with Amedisys' termination of the OPCH Merger Agreement. The fee was paid by UnitedHealth Group on Amedisys' behalf. Amedisys may be required to acquired names which are no longer in usereimburse UnitedHealth Group for the termination fee payment under certain circumstances (see Item 8, Note 5 – GoodwillMergers, Acquisitions and Other Intangible Assets, NetDispositions to our consolidated financial statements for additional information).

Total other (expense) income, net includes the following items (amounts in millions):
For the Years Ended
December 31,
20202019
Interest income$0.3 $0.1 
Interest expense(11.0)(14.5)
Equity in earnings from equity method investments4.0 5.3 
Miscellaneous, net(1.7)2.0 
$(8.4)$(7.1)

Interest expense decreased $4 million in 2020 from 2019 as a result of a decrease in borrowings under our Amended Credit Agreement (see Item 8, Note 8 – Long-Term Obligations to our consolidated financial statements for additional information regarding our Amended Credit Agreement). Miscellaneous, net includes a $3 million loss from the sale of our investment in the Heritage Healthcare Innovation Fund, LP during 2020 (see Item 8, Note 1 - Nature of Operations, Consolidation and Presentation of Financial Statements to our consolidated financial statements for additional information).
Year Ended December 31, 2019 Compared to the Year Ended December 31, 2018
Overall, our operating income increased $22 million on a revenue increase of $293 million. Our 2019 operating results include the acquisitions of CCH and RoseRock which contributed approximately $174 million in revenue and an operating loss of approximately $5 million, which is inclusive of $14 million in acquisition and integration costs and $6 million in intangibles amortization.
Additionally, our operating income was negatively impacted by a $7 million accrual related to settlement discussions with the U.S. Department of Justice (see Item 8, Note 11 - Commitments and Contingencies to our consolidated financial statements for additional information) and a $2 million asset impairment charge related to our acquired names (see Item 8, Note 5 - Goodwill and Other Intangible Assets, Net to our consolidated financial statements for additional information).
Our year-to-date performance reflects growth and operating improvement in all three segments of our legacy operations. We expanded gross margin as a percentage of revenue in our home health and personal care segments. Both segments benefited from rate increases with home health also delivering improvements in clinician utilization and discipline mix. Our hospice segment's gross margin as a percentage of revenue decreased due to our acquisition activity. Additionally, our other operating expenses as a percentage of revenue increased only 1% compared to 2018; this increase is inclusive of approximately $16 million in acquisition and integration costs. Excluding the acquisition and integration costs, our other operating expenses as a percentage of revenue remained relatively flat compared to 2018 despite planned wage increases and the addition of resources to support growth.
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Total other (expense) income, net includes the following items (amounts in millions):
For the Years Ended
December 31,
20192018
Interest income$0.1 $0.3 
Interest expense(14.5)(7.4)
Equity in earnings from equity method investments5.3 7.7 
Miscellaneous, net2.0 3.2 
$(7.1)$3.8 

Interest expense increased $7 million in 2019 from 2018 as a result of an increase in borrowings under our Amended Credit Agreement (see Item 8, Note 8 – Long-Term Obligations to our consolidated financial statements for additional information regarding our Amended Credit Agreement). Equity in earnings from equity method investments includes gains of $2 million and $5 million for 2019 and 2018, respectively.

Home Health DivisionSegment
The following table summarizes our home health segment results of operations:
For the Years Ended December 31,
202020192018
Financial Information (in millions):
Medicare$847.3 $859.2 $830.8 
Non-Medicare401.9 397.2 343.7 
Net service revenue1,249.2 1,256.4 1,174.5 
Other operating income20.2 — — 
Cost of service729.9 754.1 722.1 
Gross margin539.5 502.3 452.4 
Asset impairment charge3.4 1.5 — 
Other operating expenses311.1 301.4 279.8 
Operating income$225.0 $199.4 $172.6 
Same Store Growth (1):
Medicare revenue(1 %)%%
Non-Medicare revenue%16 %18 %
Total admissions%%%
Total volume (2)%%%
Key Statistical Data - Total (3):
Admissions331,354 328,693 309,325 
Recertifications181,195 172,568 168,509 
Total volume512,549 501,261 477,834 
Medicare completed episodes (6)301,856 306,520 301,701 
Average Medicare revenue per completed episode (4) (6)$2,836 $2,853 $2,799 
Medicare visits per completed episode (5) (6)14.9 17.0 17.4 
Visiting Clinician Cost per Visit$89.62 $83.11 $81.88 
Clinical Manager Cost per Visit$9.17 $8.04 $8.01 
Total Cost per Visit$98.79 $91.15 $89.89 
Visits7,388,549 8,273,308 8,033,654 
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For the Years Ended December 31,
202320222021
Financial Information (in millions)(6):
Medicare$874.2 $896.5 $914.5 
Non-Medicare529.4 465.2 439.3 
Net service revenue1,403.6 1,361.7 1,353.8 
Other operating income— — 7.3 
Cost of service, inclusive of depreciation801.1 773.9 756.6 
Gross margin602.5 587.8 604.5 
General and administrative expenses363.5 351.1 328.5 
Depreciation and amortization6.0 4.0 4.3 
Operating income$233.0 $232.7 $271.7 
Same Store Growth(1):
Medicare revenue(3 %)(5 %)%
Non-Medicare revenue13 %%%
Total admissions%%%
Total volume(2)
%— %%
Key Statistical Data - Total(3)(6):
Admissions399,752 376,399 353,075 
Recertifications179,719 178,445 183,134 
Total volume579,471 554,844 536,209 
Medicare completed episodes295,017 305,455 311,531 
Average Medicare revenue per completed episode(4)
$2,998 $3,013 $2,959 
Medicare visits per completed episode(5)
12.4 12.9 13.9 
Visiting clinician cost per visit$103.31 $100.03 $93.44 
Clinical manager cost per visit11.58 11.19 9.75 
Total cost per visit$114.89 $111.22 $103.19 
Visits6,972,929 6,958,541 7,331,935 
(1)Same store information represents the percent change in our Medicare, Non-Medicare and Total revenue, admissions or volume for the period as a percent of the Medicare, Non-Medicare and Total revenue, admissions or volume of the prior period. Effective July 1, 2019, sameSame store is defined as care centers that we have operated for at least the last twelve months and startups that are an expansion of a same store care center.
(2)Total volume includes all admissions and recertifications.
(3)Total includes acquisitions, start-ups and denovos.de novos.
(4)Average Medicare revenue per completed episode is the average Medicare revenue earned for each Medicare completed episode of care. Average Medicare revenue per completed episode for the year ended December 31, 2020 reflects the transition to PDGM effective January 1, 2020 and the suspension of sequestration effectivefor the period May 1, 2020.2020 through March 31, 2022 and the reinstatement of sequestration at 1% effective April 1, 2022 and at 2% effective July 1, 2022.
(5)Medicare visits per completed episode are the home health Medicare visits on completed episodes divided by the home health Medicare episodes completed during the period.
(6)Prior year amountsyears have been recast to conform to the current year calculation.presentation.

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Year Ended December 31, 20202023 Compared to the Year Ended December 31, 20192022
Operating Results
On March 23, 2022, we entered into a transaction with one of our high acuity care health system partners in which our health system partner contributed its home health operations to one of our existing high acuity care joint ventures. The home health operations were reflected in our high acuity care segment during 2022. Effective January 1, 2023, the operating results of this home health care center are included within our home health segment. Prior periods have been recast to conform to the current year presentation.
Overall, our operating income increased $26 millionremained flat on a $7$42 million decreaseincrease in net service revenue. Our results for the year ended December 31, 2020over year results were impacted by COVID-19,higher incentive compensation costs totaling $8 million resulting primarily from the reversal of incentive plan accruals and lower field incentive payouts in the prior year due to under-performance, the April 1, 2022 acquisitions of Evolution and AssistedCare (which combined contributed $10 million in incremental net service revenue and an operating loss of $1 million to the current year), a prior year benefit of $7 million in connection with the suspension of sequestration the transition to PDGM, severance associated with reductions in staffing levels and a $9 million reduction to net service revenue recorded in revenue adjustments. Despite the decreaseprior year related to our Infinity ZPIC audits discussed above.
Excluding these items, our operating income increased $7 million on a $30 million increase in net service revenue, we saw significantrevenue. Our operating income was positively impacted by same store total volume growth, non-Medicare rate increases and improvement in our operating performance driven by improvements in our clinician utilization and discipline mix, both of which have contributed to year over year gross margin expansion.
COVID-19 resulted in disruption to our home health volumes beginning at the end of the first quarter through most of the second quarter and amplified the negative impact of the PDGM rate cut on our Medicare revenue per episode. Volumes significantly improved during the third and fourth quarters and our efforts to operationalize PDGM reduced the impact of the PDGM rate cut in the second half of the year. While we are very encouraged by the improvement in volumes and Medicare revenue per episode that we have experienced, we will continue to closely monitor COVID-19 cases and the potential impacts on our operating results.
Our operating resultsutilization. These items were also impacted by incremental costs totaling $20 million related to COVID-19, which werepartially offset by the recognition of income totaling $20 million associated with the CARES Act Provider Relief Fund,a shift in our payor mix, planned wage increases, wage inflation, an increase in depreciation and severance totaling $5 million related to reductions in staffing levels.amortization and higher general and administrative expenses.
Net Service Revenue
OurExcluding our acquisitions, the sequestration benefit recognized in the prior year and the Infinity ZPIC audits discussed above, our net service revenue decreased $7increased $30 million primarily due to the impacts of COVID-194% same store total volume growth and the 2020 changean increase in reimbursement under PDGM. The combination of these resulted in lower volumes than anticipated and lower Medicareour non-Medicare revenue per episode for the year ended December 31, 2020. COVID-19 significantly increased the number of missed visits which increased the number of LUPA episodes and the number of episodes with lost billing periods (i.e. episodes with no visits during one of the 30-day billing periods), leading to a decline in our Medicare revenue per episode. Additionally, the implementation of PDGM resulted in a $23 million reduction in net service revenue during the year ended December 31, 2020. This reduction wasvisit resulting from rate increases partially offset by $13 million resulting from the suspension of sequestration effective May 1, 2020.
We have seen significant increases in both volumes and Medicare revenue per episode in the second half of the year as the impacts of COVID-19 have moderated and as we have been able to refocus our efforts on operationalizing PDGM. We have provided additional training, increased our focus on OASIS accuracy and coding and also completed the rollout of Medalogix Care to all of our home health care centers, all of which have resulted in higher case mix and functional impairment scores for our patients. Additionally, we have seen a reductionshift in our revenue adjustments year over year.
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Other Operating Income
Other operating income consists ofpayor mix. Our volumes continue to be impacted by staffing shortages driven by the recognition of funds received from the CARES Act Provider Relief Fund. In accordance with the terms and conditions, these funds can be used to cover lost revenues as well as costs directly attributable to COVID-19. For our wholly-owned subsidiaries, we have elected to utilize the funds to cover COVID-19 related costs only, and therefore, have recognized income equal to the amount of COVID-19 costs incurred to date totaling $20 million. These costs are associated with the purchase of personal protective equipment, bonuses paid to our clinicians, clinician training, quarantine pay and COVID-19 testing. Of the $20 million of COVID-19 costs incurred to date, $19 million has been recorded to cost of service and $1 million has been recorded to other operating expenses.competitive labor market.
Cost of Service, ExcludingInclusive of Depreciation and Amortization
Our cost of service consists of costs associated with direct clinician care in the homes of our patients as well as the cost of clinical managers who monitor the overall delivery of care. Overall, our total cost of service decreasedincreased 4% primarily due to a 3% on an 11% decrease in total visits. Lower costs associated with a decline in volumes driven by COVID-19, improvements in clinician utilization as evidenced by a decline of 2.1 visits per completed episode year over year and optimization of discipline mix were partially offset by an 8% increase in our total cost per visit which was driven byresulting from planned wage increases, an increase in the utilization of contractors to supplement clinician visits in certain areas, new hire pay, wage inflation and visit mix partially offset by lower COVID-19 costs. Our visits year over year were relatively flat as increases in visits driven by growth in volumes were partially offset by improvements in clinician utilization evidenced by a change in the mixdecline of our0.5 visits costs directly attributable to COVID-19 totaling approximately $19 millionper Medicare completed episode.
General and severance totaling $5 million related to a reduction in staffing levels. While we compensate our clinicians on a per visit basis, there is a fixed cost component of our cost structure which resulted in an increase in our cost per visit as we had a significant decline in visits.
Other OperatingAdministrative Expenses
Other operatingOur general and administrative expenses increased approximately $10$12 million. Excluding our acquisitions ($3 million) and the impact of the higher incentive compensation costs described above ($6 million), our general and administrative expenses increased $3 million primarily due to planned wage increases, the addition of resources to support volume growth, investments related to PDGMhigher information technology fees and approximately $1 million ofhigher insurance-related costs directly attributable to COVID-19. These increases were partially offset by a reduction inlower staffing levels, savings associated with clinical optimization and reorganization initiatives, lower travel spend and training expense and an overall reduction in spend during the pandemic.
Year Ended December 31, 2019 Compared to the Year Ended December 31, 2018
Operating Results
Overall, our operating income increased $27 million on an $82 million increase in net service revenue. Our gross margin as a percentage of revenue was positively impacted by the 2019 changes in reimbursement, growth in volumes, the acuity level of our patients, improved utilization and a focus on discipline mix. The impact of the 2019 change in reimbursement was an increase in net service revenue and gross margin of approximately $12 million.
Net Service Revenue
Our revenue increased $82 million (7%) on a 5% increase in total volume and a 2% increase in Medicare revenue per episode. The volume growth was driven by a 7% increase in admissions offset by lower recertification volume. The increase in Medicare revenue per episode is the result of a 1.2% increase in reimbursement with the remainder due to an increasehigher severance costs incurred in the acuity level of our patients. Additionally, our non-Medicare (per visit and episodic) rates increased approximately 3% which is a combination of rate increases and increases in the acuity level of our patients. Revenue was also positively impacted by a reduction in our revenue adjustments.
Cost of Service, Excluding Depreciation and Amortization
Our cost of service increased 4% on a 3% increase in total visits. Our total cost per visit increased approximately 1% as improvements in clinician utilization and optimization of discipline mix partially offset planned wage increases. Additionally, changes in our home health care center staffing resulted in a shift of some office staff from cost of service to other operating expenses totaling approximately $4 million.prior year.
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Other Operating Expenses
Other operating expenses increased approximately $22 million primarily due to an increase in salaries and benefits expense as a result of the addition of resources to support volume growth, planned wage increases and the home health staffing shifts referenced above.
Hospice DivisionSegment
The following table summarizes our hospice segment results of operations:
For the Years Ended December 31,
202020192018
For the Years Ended December 31,For the Years Ended December 31,
2023202320222021
Financial Information (in millions):
Financial Information (in millions):
Medicare
Medicare
MedicareMedicare$710.0 $586.6 $390.2 
Non-MedicareNon-Medicare40.1 30.6 20.7 
Net service revenueNet service revenue750.1 617.2 410.9 
Other operating incomeOther operating income13.1 — — 
Cost of service400.6 335.1 212.0 
Cost of service, inclusive of depreciation
Gross marginGross margin362.6 282.1 198.9 
Asset impairment0.8 — — 
Other operating expenses177.6 139.1 85.7 
General and administrative expenses
Depreciation and amortization
Operating incomeOperating income$184.2 $143.0 $113.2 
Same Store Growth (1):
Same Store Growth(1):
Medicare revenue
Medicare revenue
Medicare revenueMedicare revenue%%11 %%(1 %)— %
Hospice admissionsHospice admissions%%%
Hospice admissions
Hospice admissions(5 %)(1 %)%
Average daily censusAverage daily census%%11 %Average daily census(1 %)(1 %)(4 %)
Key Statistical Data - Total (2):
Key Statistical Data - Total(2):
Hospice admissions
Hospice admissions
Hospice admissionsHospice admissions49,694 40,194 27,596 
Average daily censusAverage daily census13,081 11,164 7,588 
Revenue per day, netRevenue per day, net$156.69 $151.47 $148.36 
Cost of service per dayCost of service per day$83.67 $82.24 $76.53 
Average discharge length of stayAverage discharge length of stay99 98 100 
(1)Same store information represents the percent change in our Medicare revenue, Hospice admissions or average daily census for the period as a percent of the Medicare revenue, Hospice admissions or average daily census of the prior period. Effective July 1, 2019, sameSame store is defined as care centers that we have operated for at least the last twelve months and startups that are an expansion of a same store care center.
(2)Total includes acquisitions and denovos.de novos.
Year Ended December 31, 20202023 Compared to the Year Ended December 31, 20192022
Operating Results
Our operating results for 2020 include the results of the acquisition of Asana on January 1, 2020 (8 hospice care centers) and AseraCare on June 1, 2020 (44 hospice care centers). Acquisitions are included in our consolidated financial statements from their respective acquisition dates. As a result of our acquisitions, our hospice segment operating results for 2020 and 2019 are not fully comparable.
Overall, our operating income increased $41$35 million on a $133an $11 million increase in net service revenue. Our 2020year over year results includewere impacted by a prior year benefit of $6 million related to the acquisitionssuspension of Asanasequestration and AseraCare, which contributed revenuehigher incentive compensation costs totaling $2 million resulting primarily from the reversal of $88 millionincentive plan accruals and lower field incentive payouts in the prior year due to under-performance. Excluding these items, our operating income of $13 million. Our results also reflect one additional month of revenue and operating income from CCH and three additional months of revenue and operating income from RoseRock. Additionally, our operating results were favorably impacted by the following: 1% growth in average daily census, changes in reimbursement, which resulted in anincreased $43 million on a $17 million increase in net service revenue and gross margin of approximately $6 million and $3 million, respectively, lower revenue adjustments, the suspension of sequestration effective May 1, 2020 and lower visit volumesprimarily due to facility access restrictions.
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Net Service Revenue
Our net service revenue increased $133 million, approximately $88 million of which is attributable to our Asana and AseraCare acquisitions during 2020. The remaining increase in net service revenue is the result of one additional month of revenue from our 2019 acquisition of CCH (approximately $15 million), three additional months of revenue from our 2019 acquisition of RoseRock (approximately $2 million), growth in our average daily census, the suspension of sequestration effective May 1, 2020 ($9 million excluding acquisitions), a 0.5% increaseincreases in reimbursement effective October 1, 2019 ($3 million), a 2.4% increase in reimbursement effective October 1, 2020 ($3 million, excluding acquisitions)2022 and 2023, savings associated with clinical optimization and reorganization initiatives, lower revenue adjustments as prior year results included a $7 million reduction to revenue related to settlement discussions with the U.S. Department of Justice (see Note 11 – Commitments and Contingencies to our consolidated financial statements for additional information).
While COVID-19 significantly impacted our admission volumes during the second quarter, our hospice admissions rebounded quickly, resulting in strong year over year growth in admissions during the third and fourth quarters. Our same store admissions growth was up 6% year over year; however, our average daily census, which is the main driver of hospice revenue, was up only 1%. Generally, changes in average daily census lag changes in admission volumes; however, we have not seen an increase in our average daily census growth due to a significant increase in the number of deaths, an increase in the discharge rate of same-month admissionsstaffing levels and a delay in the timing of patients coming onto service resulting in a lower length of stay. This lower length of stay resulted in a declining census as we exited 2020. Based on our current projections, we expect this trend to continue into 2021.
Other Operating Income
Other operating income consists of the recognition of funds received from the CARES Act Provider Relief Fund. In accordance with the terms and conditions, these funds are intended to cover lost revenues as well as costs directly attributable to COVID-19. For our wholly-owned subsidiaries, we have elected to utilize the funds to cover COVID-19 related costs only, and therefore, have recognized income equal to the amount of COVID-19 costs incurred to date totaling $13 million. These costs are associated with the purchase of personal protective equipment, bonuses paid to our clinicians, clinician training, quarantine pay and COVID-19 testing. Of the $13 million of COVID-19 costs incurred to date, $12 million has been recorded to cost of service and $1 million has been recorded to other operating expenses.
Cost of Service, Excluding Depreciation and Amortization
Our hospice cost of service increased $66 million, approximately $52 million of which is attributable to our Asana and AseraCare acquisitions during 2020. The remaining increase is primarily due to one additional month of costs from our 2019 acquisition of CCH, three additional months of costs from our 2019 acquistion of RoseRock, a 1% increase in average daily census, planned wage increases, COVID-19 costs totaling $12 million and an increasedecrease in our general inpatient and respite facility costs as the majority of the reimbursement increase, which became effective October 1, 2019, was passed through to these facilities.administrative expenses. These increasesitems were partially offset by a decline in visits performed by our hourly licensed practical nurses and hospice aides due to facility access restrictions as well as lower transportation costs.
Other Operating Expenses
Other operating expenses increased $39 million, approximately $25 million of which is related to our Asana and AseraCare acquisitions during 2020. The remaining increase is due to the addition of resources to support census growth and planned wage increases, partially offset by a decrease in travel and training expense.
Year Ended December 31, 2019 Compared to the Year Ended December 31, 2018
Operating Results
On February 1, 2019, we acquired CCH, which owned and operated 53 hospice care centers. On April 1, 2019, we acquired RoseRock, which owned and operated one hospice care center. Acquisitions are included in our consolidated financial statements from their respective acquisition dates. As a result, our hospice segment operating results for 2019 and 2018 are not fully comparable.
Overall, our operating income increased $30 million on a $206 million increase in net service revenue. Our operating income was negatively impacted by a $7 million reduction to revenue and gross margin related to settlement discussions with the U.S. Department of Justice (see Item 8, Note 11 - Commitments and Contingencies to our consolidated financial statements for
44


additional information). Our operating results were positively impacted by changes in reimbursement, which resulted in an increase in net service revenue and gross margin of approximately $7 million and $6 million, respectively. The majority of the revenue increase associated with the 2020 change in reimbursement, which became effective October 1, 2019, was passed through to our general inpatient and respite facilities. Our operating results were also positively impacted by continued growth and by our acquisitions which contributed approximately $174 million in net service revenue and $22 million in operating income to our hospice segment's results for the year ended December 31, 2019.
Net Service Revenue
Our hospice revenue increased $206 million; approximately $174 million of which is attributable to our acquisition activities. The remaining $32 million increase is the result of a 7% increase in our average daily census and increases in reimbursement totaling 1.6% and 0.5% effective for services provided from October 1, 2018 and October 1, 2019, respectively, partially offset by an increase in our revenue adjustments, which include a $7 million reduction to revenue and gross margin related to the U.S. Department of Justice matter noted above.
Cost of Service, Excluding Depreciation and Amortization
Our hospice cost of service increased $123 million, approximately $110 million of which is attributable to our acquisition activity. The remaining $13 million increase is primarily due to a 7% increase in average daily census, planned wage increases and an increasewage inflation.
Net Service Revenue
Excluding the sequestration benefit recognized in the prior year, our general inpatient and respite facility costsnet service revenue increased $17 million as the majority of theincreases in reimbursement increase, which became effective October 1, 2019, was passed through2022 and 2023 were partially offset by a decline in our average daily census resulting from a decline in our hospice admissions as well as care center closures.
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Cost of Service, Inclusive of Depreciation
Our hospice cost of service decreased 3% primarily due to these facilities. Oura 2% decrease in our cost of service per day increased 7%, largely driven byand a 2% decline in our acquisitions astotal average daily census. The 2% decrease in our same store cost of service per day remained relatively flat.
Other Operating Expenses
Other operating expenses increased $53 million; approximately $42 million of the increase is related to our acquisition activity. The remaining $11 million increase is due to increases in other care center related expenses, primarily salariessavings associated with clinical optimization and benefits expense duereorganization initiatives, lower staffing levels, lower utilization of contractors to supplement our staffing levels, lower COVID-19 costs and a new pharmacy contract effective during the addition of resources to support census growth andthree-month period ended June 30, 2023. These items were partially offset by planned wage increases professional fees and wage inflation.
General and Administrative Expenses
Our general and administrative expenses decreased $10 million. Excluding the impact of the higher incentive compensation costs described above, our general and administrative expenses decreased $8 million primarily due to reductions in staffing levels and lower travel and training expense.spend partially offset by planned wage increases.
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Personal Care DivisionSegment
The following table summarizes our personal care segment results of operations:
For the Years Ended December 31,
202020192018
For the Years Ended December 31,For the Years Ended December 31,
2023202320222021
Financial Information (in millions):
Financial Information (in millions):
Medicare
Medicare
MedicareMedicare$— $— $— 
Non-MedicareNon-Medicare72.2 82.0 77.2 
Net service revenueNet service revenue72.2 82.0 77.2 
Other operating income1.1 — — 
Cost of service54.9 61.1 58.8 
Cost of service, inclusive of depreciation
Gross marginGross margin18.4 20.9 18.4 
Other operating expenses12.6 12.5 13.1 
General and administrative expenses
Depreciation and amortization
Operating incomeOperating income$5.8 $8.4 $5.3 
Key Statistical Data - Total (1):
Key Statistical Data - Total:
Billable hours
Billable hours
Billable hoursBillable hours2,730,121 3,308,338 3,248,304 
Clients servedClients served15,019 17,364 17,981 
ShiftsShifts1,177,586 1,488,175 1,468,541 
Revenue per hourRevenue per hour$26.45 $24.80 $23.75 
Revenue per shiftRevenue per shift$61.31 $55.13 $52.54 
Hours per shiftHours per shift2.3 2.2 2.2 
(1)Total includes acquisitions.

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Year Ended December 31, 20202023 Compared to the Year Ended December 31, 20192022
Operating income related to our personal care segment decreased approximately $3 million on a $10 million decrease in net service revenue. The decrease in net service revenue is due toWe completed the impact of COVID-19 partially offset by rate increases. The impact of COVID-19 was mitigated by a reduction in costs as mostsale of our personal care employees are paidbusiness on an hourly basis and rate increases which were intendedMarch 31, 2023.
High Acuity Care Segment
The following table summarizes our high acuity care segment results of operations:
For the Years Ended December 31,
20232022
2021(2)
Financial Information (in millions)(1):
Medicare$— $— $— 
Non-Medicare19.0 12.3 3.5 
Net service revenue19.0 12.3 3.5 
Cost of service, inclusive of depreciation21.1 13.3 2.5 
Gross margin(2.1)(1.0)1.0 
General and administrative expenses20.4 19.7 6.6 
Depreciation and amortization3.1 3.3 1.3 
Investment impairment— 3.0 — 
Operating loss$(25.6)$(27.0)$(6.9)
Key Statistical Data - Total:
Full risk admissions648 448 107 
Limited risk admissions1,804 1,142 413 
Total admissions2,452 1,590 520 
Full risk revenue per episode$10,565 $11,273 $10,457 
Limited risk revenue per episode$6,187 $5,553 $5,693 
Number of admitting joint ventures10 
(1) Prior years have been recast to address market pressures and incremental costs relatedconform to the pandemic. Our personal care segment incurred approximately $2 million of COVID-19 costs related to the purchase of PPE, bonuses paid to our employees and quarantine pay. Additionally, our personal care segment received funds totaling $1 million under the Mass Home Care ASAP COVID-19 Provider Sustainability Program. These funds were used to cover COVID-19 related costs and are recorded to other operating income within our consolidated statement of operations.current year presentation.
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(2) Acquired Contessa Health on August 1, 2021.
Year Ended December 31, 20192023 Compared to the Year Ended December 31, 20182022
Operating income relatedResults
In connection with our reorganization initiatives, we transitioned corporate functions that were previously included within our high acuity care segment to the corporate support function effective January 1, 2023. Additionally, we moved the home health operations of one of our high acuity care joint ventures to our personalhome health segment effective January 1, 2023. Prior periods have been recast to conform to the current year presentation.
Our year over year results reflect growth in our home recovery care segment increased $3 million on a $5 million increase in net service revenue. These results are inclusive of the acquisitions of East Tennessee Personal Care Services (May 2018) and Bring Care Home (October 2018). As a result, our personal care operating results for 2019 and 2018 are not fully comparable.
Gross margin as a percentage of revenue increased 170 basis points as the segment benefited from rate increases combined with operating cost controls. Additionally, other operating expenses decreased approximately $1 million resulting inservices which was offset by an increase in our cost of service resulting from investments in resources to support the first performance year of our new risk-based palliative care contract as well as future palliative care arrangements. Additionally, prior year results include an impairment charge recorded in connection with the wind down of the operations of one of our joint ventures.
We expect our high acuity care segment to continue to generate operating income.losses; however, we also expect improvement as we leverage our operating structure through growth in current and future joint ventures and expansion of palliative care at home arrangements.
Net Service Revenue
Our net service revenue increased as a result of growth in our home recovery care services. Our high acuity care segment provides home recovery care services for high acuity patients on either a full risk or limited risk basis, each with different reimbursement arrangements. Full risk admissions are admissions for which we assume the financial risk for all related healthcare services during a 30-day or 60-day episodic period in exchange for a fixed contracted bundled rate. Limited risk admissions are admissions for which we assume the risk for certain healthcare services during the remainder of an inpatient acute stay serviced at the patient's home in exchange for a contracted per diem payment.
Cost of Service, Inclusive of Depreciation
Our cost of service consists primarily of medical costs associated with direct clinician care provided to our patients during the applicable episode period, costs associated with our virtual care unit (“VCU”), which enables us to provide monitoring services and facilitates virtual patient rounding visits via telehealth and costs associated with resources to support our new risk-based palliative care at home contract as well as other palliative care arrangements. The increase in cost of service over prior year is primarily related to growth in our home recovery care services and investments in resources to support our palliative care programs.
General and Administrative Expenses
Our general and administrative expenses, which primarily consist of salaries and benefits, increased approximately $1 million. We have made significant investments to build the clinical, operational and technological infrastructure necessary to support the development and future growth of home recovery care and palliative care programs on a national scale.
Corporate
The following table summarizes our corporate results of operations:
For the Years Ended December 31,
202020192018
Financial Information (in millions):
Other operating expenses$173.2 $160.9 $127.6 
For the Years Ended December 31,For the Years Ended December 31,
2023202320222021
Financial Information (in millions)(1):
General and administrative expenses
General and administrative expenses
General and administrative expenses
Depreciation and amortizationDepreciation and amortization22.5 12.4 8.4 
Total operating expensesTotal operating expenses$195.7 $173.3 $136.0 
(1) Prior years have been recast to conform to the current year presentation.
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Corporate expenses consist of costs relatingrelated to our executive management and corporate and administrative support functions, primarily information services, accounting, finance, billing and collections, legal, compliance, risk management, procurement, marketing, clinical administration, training, human resources and administration.
Year Ended December 31, 20202023 Compared to the Year Ended December 31, 20192022
In connection with our reorganization initiatives, we transitioned corporate functions that were previously included within our high acuity care segment to the corporate support function effective January 1, 2023. Prior periods have been recast to conform to the current year presentation.
Corporate total operatinggeneral and administrative expenses increased approximately $22$67 million during the year ended December 31, 2020 compared to 2019. Our 2020 acquisitions of Asana and AseraCare added approximately $15 million2023, which is inclusive of $9merger-related expenses totaling $37 million relatedand higher incentive compensation costs totaling $18 million resulting primarily from the reversal of incentive plan accruals in the prior year due to intangibles amortization. The remaining $7under-performance and incremental expenses associated with our CEO transition. Excluding these costs, our corporate general and administrative expenses increased $12 million increase is primarily due to one additional month of corporate support costs from our 2019 acquisition of CCH, planned wage increases, the addition of corporate support staff, an increase in employer payroll taxeshigher recruiting fees and information technology fees, costs associated with employee stock option exercises, incentive compensation accruals, fees related to our ClearCare partnershipclinical optimization and lowerreorganization initiatives, a favorable legal settlement recognized in the prior year and a change in the presentation of gains on the sale of fleet vehicles which are reflected in 2020other income (expense) within our consolidated statement of operations as comparedof January 1, 2023 due to 2019; thesethe modification of our fleet leases. These items were partially offset by decreases in travel and training expense andlower acquisition and integration costs.costs and severance costs incurred in the prior year.
Year EndedCorporate depreciation and amortization decreased $10 million during the year ended December 31, 2019 Compared2023 due to the Year Endeda reduction in amortization expense related to acquired names and non-compete agreements that were fully amortized as of December 31, 2018
During 2019, corporate operating expenses increased $37 million; approximately $27 million of which is attributable to the CCH acquisition: $7 million relates to CCH corporate and administrative support functions, $6 million relates to CCH intangibles amortization and approximately $14 million relates to CCH acquisition and integration costs. Excluding the impact of the CCH acquisition, corporate operating expenses increased $10 million which represents 3% of our $293 million increase in revenue. This increase is primarily due to increases in salaries and benefits expense and information technology expense which were partially offset by decreases in professional fees and legal settlements as well as gains on the sale of fleet vehicles.
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2022.
Liquidity and Capital Resources
Cash Flows
The following table summarizes our cash flows for the periods indicated (amounts in millions):
For the Years Ended December 31,
202020192018
For the Years Ended December 31,For the Years Ended December 31,
2023202320222021
Cash provided by operating activitiesCash provided by operating activities$289.0 $202.0 $223.5 
Cash used in investing activities(287.1)(352.9)(22.2)
Cash provided by (used in) investing activities
Cash (used in) provided by financing activitiesCash (used in) provided by financing activities(15.0)227.2 (267.4)
Net (decrease) increase in cash, cash equivalents and restricted cash(13.1)76.3 (66.1)
Net increase (decrease) in cash, cash equivalents and restricted cash
Cash, cash equivalents and restricted cash at beginning of periodCash, cash equivalents and restricted cash at beginning of period96.5 20.2 86.4 
Cash, cash equivalents and restricted cash at end of periodCash, cash equivalents and restricted cash at end of period$83.4 $96.5 $20.2 
Cash provided by operating activities for 2020, 20192023, 2022 and 2018 have2021 has provided sufficient liquidity to fund our operations and finance our capital expenditures, both routine and non-routine, and acquisitions.non-routine. Changes in our cash provided by operating activities during the past three years were primarily the result of fluctuations in our net income, the collections of our accounts receivable and the timing of payments of accrued expenses. Additionally, our cashCash provided by operating activities for 2020 also includesincreased $3.9 million during 2023 compared to 2022 primarily due to the deferraltiming of payroll taxes as provided forthe payment of accrued expenses and a change in the CARES Act totaling $55.4 million andpresentation of payments associated with our fleet vehicles due to the receiptmodification of Provider Relief Funds, which we expect to retain, totaling $38.5 million,our fleet leases effective January 1, 2023 (financing activity in the current year versus operating activity in the prior year). These items were partially offset by the payment of COVID-19 related expenses.merger-related expenses and an increase in days revenue outstanding. Cash provided by operating activities decreased $55.6 million during 2022 compared to 2021 primarily due to the payment of a full year of operating expenses for our high acuity care segment compared to only five months in the prior year, the repayment of $38.0 million in connection with our Infinity ZPIC audits (see Item 8, Note 12 – Commitments and Contingencies to our consolidated financial statements for additional information), lower collections due to the reinstatement of sequestration and an increase in days revenue outstanding.
Our cash used in investing activities primarily consistsconsist of the purchase of property and equipment and technology assets, investments in equity method investees and acquisitions. Additionally, during 2020, our cash flows fromacquisitions/divestitures. Cash provided by investing activities includes proceeds fromtotaled $35.1 million during 2023 and was related to the saledivestiture of our investment inpersonal care line of business partially offset by the Heritage Healthcare Innovation Fund, LP (see Item 8, Note 1 - Naturepurchase of Operations, Consolidationsoftware licenses and Presentation of Financial Statements to our consolidated financial statements for additional information).property and equipment. Cash used in investing activities decreased $65.8totaled $94.5 million during 2020 compared2022 and was primarily related to 2019 as a result of a reduction in acquisition spend. Cash used in investing activities increased $330.7 million during 2019 compared to 2018 primarily due to the acquisitions of CCHspend and RoseRock.investments.
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Our financing activities primarily consist of borrowings under our term loan and/or revolving credit facility, repayments of borrowings, the remittance of taxes associated with shares withheld on non-cash compensation, and proceeds related to the exercise of stock options, andproceeds related to the purchase of stock under our employee stock purchase plan. Additionally, during 2020,plan and our financing activities included the receiptpurchase of Provider Relief Funds, which we do not expect to retain, totaling $60 million (see Note 3 - Novel Coronavirus Pandemic ("COVID-19") tocompany stock under our consolidated financial statements for additional information).stock repurchase programs. Cash used in financing activities totaled $15.0 milling$87.5 million during 20202023 and $30.4 million during 2022. The $57.1 million change is primarily due to repaymentsthe repayment of borrowings andborrowings. Net proceeds from the remittancedivestiture of tax withholding obligations relatedour personal care line of business were used to non-cash compensation and stock option exercises (see Item 8, Note 10 - Capital Stock and Share-Based Compensation topay down a portion of our consolidated financial statements for additional information), partially offset by the receipt of Provider Relief Funds totaling $60.0 million. Cash provided by financing activities totaled $227.2 millionoutstanding term loan balance during 2019 and is primarily related to our borrowings under our Amended Credit Agreement to fund acquisitions.2023. Cash used in financing activities totaled $267.4$30.4 million in 2018 andduring 2022; cash provided by financing activities totaled $55.1 million during 2021. The $85.5 million change is primarily relateddue to our repurchase of company stock and the repayments of borrowings.borrowings to fund acquisitions in 2021.
Liquidity
Typically, our principal source of liquidity is the collection of our patient accounts receivable, primarily through the Medicare program. In addition to our collection of patient accounts receivable, from time to time, we can and do obtain additional sources of liquidity by the incurrence of additional indebtedness.
During 2020,2023, we spent $5.3invested $12.7 million in capital expenditures and technology assets as compared to $7.9$7.2 million and $6.6$6.7 million during 20192022 and 2018,2021, respectively. Our capital expenditures and investments in technology assets for 20212024 are expected to be approximately $6.0 million to $8.0 million, excluding the impact of any future acquisitions.
As of December 31, 2020,2023, we had $81.8$126.5 million in cash and cash equivalents and $470.2$518.9 million in availability under our $550.0 million Revolving Credit Facility. Our cash and cash equivalents include $60.0 million related to CARES Act funds that we do not expect to utilize and have recorded as a liability within our consolidated balance sheet as of December 31, 2020.
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Based on our operating forecasts and our debt service requirements, we believe we will have sufficient liquidity to fund our operations, capital requirements and debt service requirements.requirements for the next twelve months and beyond.
Outstanding Patient Accounts Receivable
Our patient accounts receivable increased $17.5$16.6 million from December 31, 2019 to December 31, 20202022 primarily due to our acquisition activity which added $19.6 million to accounts receivable and the reduction in RAP payments under PDGM, partially offset by a reductionan increase in days revenue outstanding. Our days revenue outstanding, net at December 31, 2023 was 47.7 days which decreased 0.7is an increase of 1.6 days despite an estimated negative impact of 2.7 days related to the transition to PDGM.from December 31, 2022. Our cash collection as a percentage of revenue was 106%100% and 105%101% for the twelve-month periods ended December 31, 20202023 and 2019,2022, respectively. Our days revenue outstanding, net at December 31, 2020 was 40.2 days which is a decrease of 0.7 days from December 31, 2019.
Our patient accounts receivable includes unbilled receivables andwhich are aged based upon the initial service date. We monitor unbilled receivables on a care center by care center basis to ensure that all efforts are made to bill claims within timely filing deadlines. Our unbilled patient accounts receivable canmay be impacted by acquisition activity, probepre-claim reviews required by the Medicare Administrative Contractors in the six Review Choice Demonstration states or under the Targeted Probe and Educate program, voluntary pre-bill edits orand reviews, efforts to secure needed documentation to bill (orders, consents, etc.), integrations of recent acquisitions, changes of ownership and any regulatory changes which result in additional information or procedures needed prior to billing.and procedural updates impacting claim submission. The timely filing deadline for Medicare is one year from the date of the episode was completed,last billable service in the 30-day billing period and varies by state for Medicaid-reimbursableMedicaid-reimburseable services and varies among insurance companies and other private payors.
The following schedules detail our patient accounts receivable, by payor class, aged based upon initial date of service (amounts in millions, except days revenue outstanding):
0-9091-180181-365Over 365Total
At December 31, 2020:
Medicare patient accounts receivable$156.2 $5.4 $2.1 $0.8 $164.5 
Other patient accounts receivable:
Medicaid20.7 1.7 1.5 — 23.9 
Private58.4 6.4 1.9 — 66.7 
Total$79.1 $8.1 $3.4 $— $90.6 
Total patient accounts receivable$255.1 
Days revenue outstanding (1)40.2 
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0-9091-180181-365Over 365Total
At December 31, 2019:
0-900-9091-180181-365Over 365Total
At December 31, 2023:
Medicare patient accounts receivable
Medicare patient accounts receivable
Medicare patient accounts receivableMedicare patient accounts receivable$115.2 $13.8 $6.8 $1.0 $136.8 
Other patient accounts receivable:Other patient accounts receivable:
Medicaid
Medicaid
MedicaidMedicaid22.6 5.7 4.0 — 32.3 
PrivatePrivate60.0 6.3 2.2 — 68.5 
TotalTotal$82.6 $12.0 $6.2 $— $100.8 
Total patient accounts receivableTotal patient accounts receivable$237.6 
Days revenue outstanding (1)Days revenue outstanding (1)40.9 
0-9091-180181-365Over 365Total
At December 31, 2022:
Medicare patient accounts receivable$179.9 $11.4 $5.1 $0.1 $196.5 
Other patient accounts receivable:
Medicaid16.3 1.4 0.7 — 18.4 
Private67.5 8.7 5.7 — 81.9 
Total$83.8 $10.1 $6.4 $— $100.3 
Total patient accounts receivable$296.8 
Days revenue outstanding(1)
46.1 
(1)Our calculation of days revenue outstanding net is derived by dividing our ending net patient accounts receivable at December 31, 20202023 and 20192022 by our average daily net patient service revenue for the three-month periods ended December 31, 20202023 and 2019,2022, respectively.
Indebtedness
FirstSecond Amendment to Amended and Restatedthe Credit Agreement
On February 4, 2019,July 30, 2021, we entered into the FirstSecond Amendment to theour Credit Agreement (as amended by the FirstSecond Amendment, the “Amended"Second Amended Credit Agreement”Agreement"). The Second Amended Credit Agreement providesprovided for a senior secured credit facility in an initial aggregate principal amount of up to $725.0 million,$1.0 billion, which includes theincluded a $550.0 million Revolving Credit Facility under the Credit Agreement, and a term loan facility with a principal amount of up to $175.0$450.0 million (the “Term"Amended Term Loan Facility”Facility" and collectively with the Revolving Credit Facility, the “Credit Facility”"Amended Credit Facility"), which was added.
Third Amendment to the Credit Agreement
On March 10, 2023, we entered into the Third Amendment to our Credit Agreement (as amended by the First Amendment.
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We borrowedThird Amendment, the entire principal amount"Third Amended Credit Agreement"). The Third Amended Credit Agreement (i) formally replaced the use of the London Interbank Offered Rate ("LIBOR") with the Secured Overnight Financing Rate ("SOFR") for interest rate pricing and (ii) allowed for the disposition of our personal care business.
The loans issued under the Amended Credit Facility bear interest on a per annum basis, at our election, at either: (i) the Base Rate plus the Applicable Rate or (ii) the Term SOFR plus the Applicable Rate. The “Base Rate” means a fluctuating rate per annum equal to the highest of (a) the federal funds rate plus 0.50% per annum, (b) the prime rate of interest established by the Administrative Agent, and (c) the Term SOFR plus 1% per annum. The “Term SOFR” means the quoted rate per annum equal to the SOFR for an interest period of one or three months (as selected by us) plus the SOFR adjustment of 0.10%.
In accordance with the requirements under our Third Amended Credit Agreement, net proceeds received from the divestiture of our personal care line of business were used to prepay a portion of our Amended Term Loan Facility on February 4, 2019 in order to fund a portion ofduring the purchase price of the CCH acquisition, with the remainder of the purchase price and associated transactional fees and expenses funded by proceeds from the Revolving Credit Facility.year ended December 31, 2023.
Our weighted average interest rate for borrowings under our $175.0 millionAmended Term Loan Facility was 2.2%6.8% for the periodyear ended December 31, 20202023 and 3.8%3.2% for the period February 4, 2019 toyear ended December 31, 2019.2022. As of December 31, 2023, we had no outstanding borrowings under our $550.0 million Revolving Credit Facility. Our weighted average interest rate for borrowings under our $550.0 million Revolving Credit Facility was 2.2%6.2% for the periodyear ended December 31, 20202023 and 4.0%3.4% for the periodyear ended December 31, 2019.2022.
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As of December 31, 2020,2023, our consolidated leverage ratio was 0.6,2.3, our consolidated interest coverage ratio was 25.64.9, and we are in compliance with our covenants under the Third Amended Credit Agreement.
As of December 31, 2020,2023, our availability under our $550.0 million Revolving Credit Facility was $470.2$518.9 million as we have $51.0 millionno outstanding in borrowings and $28.8$31.1 million outstanding in letters of credit.
See Item 8, Note 8 -9 – Long Term Obligations to our consolidated financial statements for additional details on our outstanding long-term obligations.
Share Repurchases
2021 Stock Repurchase ProgramPrograms
On December 23, 2020, we announced that our Board of Directors authorized a stock repurchase program, under which we maycould repurchase up to $100 million of our outstanding common stock through December 31, 2021 (the "2021 Share Repurchase Program"). Pursuant to this program, we repurchased 446,832 shares of our common stock at a weighted average price of $223.49 per share and a total cost of approximately $100 million during the year ended December 31, 2021. The repurchased shares were classified as treasury shares. The 2021 Share Repurchase Program expired on December 31, 2021.
On August 2, 2021, our Board of Directors authorized a share repurchase program, under which we could repurchase up to $100 million of our outstanding common stock through December 31, 2022 to commence upon the completion of the Company's 2021 Share Repurchase Program (the "2022 Share Repurchase Program"). Pursuant to this program, we repurchased 150,000 shares of our common stock at a weighted average price of $115.64 per share and a total cost of approximately $17 million during the year ended December 31, 2022. The repurchased shares were classified as treasury shares. The 2022 Share Repurchase Program expired on December 31, 2022.
On February 2, 2023, our Board of Directors authorized a share repurchase program, under which we could repurchase up to $100 million of our outstanding common stock through December 31, 2023 (the "2023 Share Repurchase Program"). We did not repurchase any shares under the 2023 Share Repurchase Program as the Merger Agreement limited our ability to repurchase shares of our common stock prior to the completion of the Merger, subject to certain exceptions. The 2023 Share Repurchase Program expired on December 31, 2023.
Under the terms of the program,2021, 2022 and 2023 Share Repurchase Programs, we arewere allowed to repurchase shares from time to time through open market purchases, unsolicited or solicited privately negotiated transactions, an accelerated stock repurchase program, and/or a trading plan in compliance with Exchange Act Rule 10b5-1. The timing and the amount of the repurchases will bewere determined by management based on a number of factors, including but not limited to share price, trading volume and general market conditions, as well as on working capital requirements, general business conditions and other factors.
We did not repurchase any shares pursuant Effective January 1, 2023, repurchases became subject to this stock repurchase program duringa 1% excise tax under the year ended December 31, 2020.
2019 Stock Repurchase Program
On February 25, 2019, we announced that our Board of Directors authorized a stock repurchase program, under which we could repurchase up to $100 million of our outstanding common stock through March 1, 2020. We did not repurchase any shares pursuant to this stock purchase program during 2019 or 2020. The stock repurchase plan expired on March 1, 2020.
2018 Share Repurchase
On June 4, 2018, we purchased 2,418,304 of our common shares from affiliates of KKR Credit Advisors (US) LLC ("KKR"), representing one-half of KKR's then current holdings in the Company and 7.1% of the aggregate outstanding shares of the Company's common stock for a total purchase price of $181.4 million including related direct costs. The Company repurchased the shares at $73.96 which represents 96% of the closing stock price of the Company's common stock on June 4, 2018. The repurchased shares are classified as treasury shares.
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Inflation Reduction Act.
Contractual Obligations
Our future contractual obligations at December 31, 20202023 were as follows (amounts in millions):
Payments Due by Period
TotalLess than
1 Year
1-3
Years
4-5
Years
After
5 Years
Payments Due by PeriodPayments Due by Period
TotalTotalLess than
1 Year
2-3
Years
4-5
Years
After
5 Years
Long-term obligationsLong-term obligations$215.1 $8.8 $20.8 $185.5 $— 
Interest on long-term obligations (1)Interest on long-term obligations (1)8.5 3.3 5.0 0.2 — 
Finance leasesFinance leases2.7 1.8 0.9 — — 
Operating leasesOperating leases97.6 32.2 42.9 17.9 4.6 
Purchase obligations (2)Purchase obligations (2)19.3 8.7 9.9 0.7 — 
Uncertain tax positions2.7 — 2.7 — — 
$345.9 $54.8 $82.2 $204.3 $4.6 
$
(1)Interest on debt with variable rates was calculated using the current rate for that particular debt instrument at December 31, 2020.2023.
(2)Purchase obligations are primarily related to information technology contracts and software licenses.licenses as well as potential penalties associated with the early termination of certain contracts.
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Inflation
Our operations have been materially impacted by the current inflationary environment as we have experienced higher labor costs and increases in supply costs, fuel costs and mileage reimbursements. We expect inflation to continue to impact our operations in 2024. As of December 31, 2023, the impacts of inflation on our results of operations have been partially mitigated by rate increases, improvements in clinician utilization and reductions in staffing levels and clinical optimization and reorganization initiatives. No assurance can be given as to our ability to offset the impacts of inflation in the future.
Critical Accounting Estimates
The discussion and analysis of our financial condition and results of operations is based upon our consolidated financial statements, which have been prepared in accordance with U.S. generally accepted accounting principlesGenerally Accepted Accounting Principles (“U.S. GAAP”). The preparation of these financial statements requires us to make estimates and judgments that affect the reported amounts of assets, liabilities, revenue and expenses and related disclosures of contingent assets and liabilities. On an ongoing basis, we evaluate our estimates, including those related to revenue recognition, collectability of accounts receivable, reserves related to insurance and litigation, business combinations, goodwill, intangible assets, income taxes and contingencies. We base these estimates on our historical experience and various other assumptions that we believe to be reasonable under the circumstances, the results of which form the basis for making judgments about the carrying values of assets and liabilities that are not readily apparent from other sources. Actual results experienced may vary materially and adversely from our estimates. To the extent there are material differences between our estimates and the actual results, our future results of operations may be affected.
We believe the following critical accounting policies represent our most significant judgments and estimates used in the preparation of our consolidated financial statements.
Revenue Recognition
We account for service revenue from contracts with customers in accordance with Accounting Standards Codification ("ASC") 606, Revenue from Contracts with Customers, and as such, we recognize service revenue in the period in which we satisfy our performance obligations under our contracts by transferring our promised services to our customers in amounts that reflect the consideration to which we expect to be entitled in exchange for providing patient care, which are the transaction prices allocated to the distinct services. The Company'sOur cost of obtaining contracts is not material.
Revenues are recognized as performance obligations are satisfied, which varies based on the nature of the services provided. Our performance obligation is the delivery of patient care services in accordance with the nature and frequency of services outlined in physicians' orders, which are determined by a physician based on a patient's specific goals.
The Company'sOur performance obligations relate to contracts with a duration of less than one year; therefore, the Company haswe have elected to apply the optional exemption provided by ASC 606 and isare not required to disclose the aggregate amount of the transaction price allocated to performance obligations that are unsatisfied or partially unsatisfied as of the end of the reporting period. The unsatisfied or partially unsatisfied performance obligations are generally completed when the patients are discharged, which generally occurs within days or weeks of the end of the reporting period.
We determine the transaction price based on gross charges for services provided, reduced by estimates for contractual and non-contractual revenue adjustments. Contractual revenue adjustments are recorded for the difference between our standard rates and the contracted rates to be realized from patients, third partythird-party payors and others for services provided. Non-contractual revenue adjustments include discounts provided to self-pay, uninsured patients or other payors, adjustments resulting from audits and payment reviews and adjustments arising from our inability to obtain appropriate billing documentation, authorizations or face-
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to-faceface-to-face documentation. Subsequent changes to the estimate of the transaction price are recorded as adjustments to net service revenue in the period of change.
Non-contractual revenue adjustments are recorded for self-pay, uninsured patients and other payors by major payor class based on our historical collection experience, aged accounts receivable by payor and current economicindustry conditions. The non-contractual revenue adjustments represent the difference between amounts billed and amounts we expect to collect based on our collection history with similar payors. The Company assesses itsWe assess our ability to collect for the healthcare services provided at the time of patient admission based on the Company'sour verification of the patient's insurance coverage under Medicare, Medicaid, and other commercial or managed care insurance programs. Medicare represents approximately 75% of the Company's consolidated net service revenue.
Amounts due from third-party payors, primarily commercial health insurers and government programs (Medicare and Medicaid), include variable consideration for retroactive revenue adjustments due to settlements of audits and payment reviews.
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We determine our estimates for non-contractual revenue adjustments related to audits and payment reviews based on our historical experience and success rates in the claim appeals and adjudication process.
We determine our estimates for non-contractual revenue adjustments related to our inability to obtain appropriate billing documentation, authorizations or face-to-face documentation based on our historical experience which primarily includes a historical collection rate of over 99% on Medicare claims. Revenue is recorded at amounts we estimate to be realizable for services provided.experience.
Home Health Revenue Recognition
Medicare Revenue
Effective January 1, 2020, CMS implementedAll Medicare contracts are required to have a revised case-mix adjustment methodology, PDGM,signed plan of care which represents a single performance obligation, comprised of the delivery of a series of distinct services that are substantially similar and have a similar pattern of transfer to better align paymentthe customer. Accordingly, we account for the series of services ("episode") as a single performance obligation satisfied over time, as the customer simultaneously receives and consumes the benefits of the goods and services provided. An episode starts the first day a billable visit is performed and ends 60 days later or upon discharge, if earlier, with patient care needs and ensure that clinically complex and ill beneficiaries have adequate access to home health care. PDGM usesmultiple continuous episodes allowed. Each 60-day episode includes two 30-day periods of care rather than 60-day episodes of care as the unit of payment, eliminates the use of the number of therapy visits provided in determining payment and relies more heavily on clinical characteristics and other patient information.care.
Net service revenue is recorded based on the established Federal Medicare home health payment rate for a 30-day period of care. ASC 606 notes that if an entity has a right to consideration from a customer in an amount that corresponds directly with the value of the entity’s performance completed to date, the entity may recognize revenue in the amount to which the entity has a right to invoice. We have elected to apply the "right to invoice" practical expedient, and therefore, our revenue recognition is based on the reimbursement we are entitled to for each 30-day payment period.period of care. We utilize our historical average length of stay for each 30-day period of care as the measure of progress towards the satisfaction of our performance obligation.
PDGMThe Patient-Driven Groupings Model ("PDGM") uses timing, admission source, functional impairment levels and principal and other diagnoses to case-mix adjust payments. The case-mix adjusted payment for a 30-day period of care is subject to additional adjustments based on certain variables, including, but not limited to:to (a) an outlier payment if our patient’spatient's care was unusually costly (capped at 10% of total reimbursement per provider number); (b) a low utilization payment adjustment (“LUPA”) if the number of visits provided was less than the established threshold, which ranges from two to six visits and varies for every case-mix group under PDGM;group; (c) a partial payment if a patient is transferred to another provider or from another provider before completing the 30-day period of care; and (d) the applicable geographic wage index. Payments for routine and non-routine supplies are now included in the 30-day payment rate.
Medicare can also make various adjustments to payments received if we are unable to produce appropriate billing documentation or acceptable authorizations. We estimate the impact of such adjustments based on our historical collection experience, which primarily includes a historical collection rate of over 99% on Medicare claims, and record this estimate during the period in which services are rendered to revenue andwith a corresponding reduction to patient accounts receivable.
Amounts due from Medicare include variable consideration for retroactive revenue adjustments due to settlements of audits and payment reviews. We determine our estimates for non-contractual revenue adjustments related to audits and payment reviews based on our historical experience and success rates in the claim appeals and adjudication process.
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The Medicare home health benefit requires that beneficiaries be homebound (meaning that the beneficiary is unable to leave his/her home without a considerable and taxing effort), require intermittent skilled nursing, physical therapy or speech therapy services and receive treatment under a plan of care established and periodically reviewed by a physician. In order to provide greater flexibility during
Effective January 1, 2022, the novel coronavirus pandemicCenters for Medicare and Medicaid Services ("COVID-19"CMS"), CMS has relaxed the definition implemented a new notice of homebound status throughadmission ("NOA") process. The NOA process requires a one-time submission for each patient that establishes the duration of the public health emergency. During the pandemic, a beneficiary is considered homebound if they have been instructed by a physician not to leave their home because of a confirmed or suspected COVID-19 diagnosis or if the patient has a condition that makes them more susceptible to contracting COVID-19. Therefore, if a beneficiary is homebound due to COVID-19 and requires skilled services, the services will be covered under the Medicare home health benefit.
All Medicare contracts are required to have a signed plan of care which represents a single performance obligation, comprised of the delivery of a series of distinct services that are substantially similar and have a similar pattern of transfer to the customer. Accordingly, the Company accounts for the series of services ("episode") as a single performance obligation satisfied over time, as the customer simultaneously receives and consumes the benefits of the goods and services provided. An episode starts the first day a billable visit is performed and ends 60 days later or upon discharge, if earlier, with multiple continuous episodes allowed.
A portion of reimbursement from each Medicare episode, referred to as a request for anticipated payment ("RAP") is billed near the start of each 30-day period of care and cash is typically received beforecovers all services are rendered. Any cash received from Medicare for a RAP for acontiguous 30-day periodperiods of care that exceedsuntil the associatedpatient is discharged from home health services. If the NOA is not submitted timely, a payment reduction is applied equal to 1/30 of the 30-day payment rate for each day from the start of care date until the date the NOA is submitted.
Non-Medicare Revenue
Payments from non-Medicare payors are either a percentage of Medicare rates, per-visit rates or case rates depending upon the terms and conditions established with such payors. Approximately 30% of our managed care contract volume affords us the opportunity to receive additional payments if we achieve certain quality or process metrics as defined in each contract (e.g. star ratings and acute-care hospitalization rates). We record revenue earned is recorded to accrued expenses within our consolidated balance sheets. CMS reduced the upfront payment for RAPs to 20% for 2020 and has fully eliminated payments associated with RAPs in 2021.these metrics at the time the amounts are probable and estimable.
Non-Medicare Revenue
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Episodic-based Revenue. We recognize revenue in a similar manner as we recognize Medicare revenue for amounts that are paid by other insurance carriers, including Medicare Advantage programs; however, these amounts can vary based upon the negotiated terms, the majority of which generally range from 90% to 100% of Medicare rates.
Non-episodic based Revenue. GrossFor our per visit contracts, gross revenue is recorded on an accrual basis based upon the date of service at amounts equal to our established or estimated per-visit rates. For our case rate contracts, gross revenue is recorded over our historical average length of stay using the established case rate for each admission. Contractual revenue adjustments are recorded for the difference between our standard rates and the contracted rates to be realized from patients, third parties and others for services provided and are deducted from gross revenue to determine net service revenue. We also make non-contractual revenue adjustments to non-episodic revenue based on our historical experience to reflect the estimated transaction price. We receive a minimal amount of our net service revenue from patients who are either self-insured or are obligated for an insurance co-payment.
Under our case rate contracts, we may receive reimbursement before all services are rendered. Any cash received that exceeds the associated revenue earned is recorded to deferred revenue in accrued expenses within our consolidated balance sheets.
Hospice Revenue Recognition
Hospice Medicare Revenue
Gross revenue is recorded on an accrual basis based upon the date of service at amounts equal to the estimated payment rates. The estimated payment rates are predetermined daily or hourly rates for each of the four levels of care we deliver. The four levels of care are routine care, general inpatient care, continuous home care and respite care. Routine care accounted for 97% of our total Medicare hospice service revenue for each of 2020, 20192023, 2022 and 2018,2021, respectively. There are two separate payment rates for routine care: payments for the first 60 days of care and care beyond 60 days. In addition to the two routine rates, we may also receive a service intensity add-on (“SIA”). The SIA is based on visits made in the last seven days of life by a registered nurse or medical social worker for patients in a routine level of care.
The performance obligation is the delivery of hospice services to the patient, as determined by a physician, each day the patient is on hospice care.
We make adjustments to Medicare revenue for non-contractual revenue adjustments, which include our inability to obtain appropriate billing documentation or acceptable authorizations and other reasons unrelated to credit risk. We estimate the impact of these non-contractual revenue adjustments based on our historical collection experience, which primarily includes a historical collection rate of over 99% on Medicare claims, and record it during the period services are rendered.
Amounts due from Medicare include variable consideration for retroactive revenue adjustments due to settlements of audits and payment reviews. We determine our estimates for non-contractual revenue adjustments related to audits and payment reviews based on our historical experience and success rates in the claim appeals and adjudication process.
Additionally, our hospice service revenue is subject to certain limitations on payments from Medicare which are considered variable consideration. We are subject to an inpatient cap limit and an overall Medicare payment cap for each provider number. We monitor these caps on a provider-by-provider basis and estimate amounts due back to Medicare if we estimate a cap has been exceeded. We record these adjustments as a reduction to revenue and an increase in accrued expenses within our consolidated balance sheets. Providers are required to self-report and pay their estimated cap liability by February 28th28th of the following year. As of December 31, 2020, we have settled our Medicare hospice reimbursements for all fiscal years through
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October 31, 2013. As of December 31, 2020,2023, we have recorded $9.3$2.3 million for estimated amounts due back to Medicare in accrued expenses for the Federal cap years ended October 31, 20142017 through September 30, 2021; approximately $2.0 million of this balance was acquired with the AseraCare acquisition.2024. As of December 31, 2019,2022, we had recorded $5.7$4.3 million for estimated amounts due back to Medicare in accrued expenses for the Federal cap years ended October 31, 20132016 through September 30, 2020.2023.
Hospice Non-Medicare Revenue
Gross revenue is recorded on an accrual basis based upon the date of service at amounts equal to our established rates or estimated per day rates, as applicable. Contractual revenue adjustments are recorded for the difference between our standard rates and the contractual rates to be realized from patients, third partythird-party payors and others for services provided and are deducted from gross revenue to determine our net service revenue. We also make non-contractual adjustments to non-Medicare revenue based on our historical experience to reflect the estimated transaction price.
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Personal Care Revenue Recognition
Personal Care Revenue
We generateFor the periods prior to the divestiture of our personal care line of business on March 31, 2023, we generated net service revenues by providing our services directly to patients based on authorized hours, visits or units determined by the relevant agency, at a rate that iswas either contractual or fixed by legislation. Net service revenue iswas recognized at the time services arewere rendered based on gross charges for the services provided, reduced by estimates for contractual and non-contractual revenue adjustments. We receivereceived payment for providing such services from payors, including state and local governmental agencies, managed care organizations, commercial insurers and private consumers. Payors includeincluded the following elder service agencies: Aging Services Access Points ("ASAPs"), Senior Care Options ("SCOs"), Program of All-Inclusive Care for the Elderly ("PACE") and the Veterans Administration ("VA").
Business CombinationsHigh Acuity Care Revenue Recognition
We accountHigh Acuity Care Revenue
Our revenues are primarily derived from contracts with (1) health insurance plans for acquisitions using the acquisition methodcoordination and provision of accountinghome recovery care services to clinically-eligible patients who are enrolled members in those insurance plans and (2) health system partners for the coordination and provision of home recovery care services to clinically-eligible patients who are discharged early from a health system facility to complete their inpatient stay at home.
Under our health insurance plan contracts, we provide home recovery care services, which include hospital-equivalent ("H@H") and skilled nursing facility ("SNF") equivalent services ("SNF@H"), for high acuity care patients on a full risk basis whereby we assume the financial risk for the coordination and payment of all hospital or SNF replacement medical services necessary to treat the medical condition for which the patient was diagnosed in a home-based setting for a 30-day (H@H) or 60-day (SNF@H) episode of care in exchange for a fixed contracted bundled rate. For H@H programs, the fixed rate is based on the assigned diagnosis related group ("DRG") and the 30-day post-discharge related spend. For SNF@H programs, the fixed rate is based on the 60-day post-discharge related spend. Our performance obligation is the coordination and provision of patient care in accordance with ASC 805, Business Combinationsphysicians’ orders over either a 30-day or 60-day episode of care. The majority of our care coordination services and direct patient care is provided in the first five to seven days of the episode period (the "acute phase"). AcquisitionsMonitoring services and follow-up direct patient care, as deemed necessary by the treating physician, are accountedprovided throughout the remainder of the episode. Since the majority of our services are provided during the acute phase, we recognize net service revenue over the acute phase based on gross charges for the services provided per the applicable managed care contract rates, reduced by estimates for revenue adjustments.
Under our contracts with health system partners, we provide home recovery care services for high acuity patients on a limited risk basis whereby we assume the risk for certain healthcare services during the remainder of an inpatient acute stay serviced at the patient’s home (completing H@H - "CH@H") in exchange for a contracted per diem rate. The performance obligation is the coordination and provision of required medical services, as purchases and are included in our consolidated financial statements from their respective acquisition dates. Assets acquired and liabilities assumed, if any, are measureddetermined by the treating physician, for each day the patient receives inpatient-equivalent care at fair value on the acquisition date using the appropriate valuation method. Goodwill generated from acquisitionshome. As such, net service revenue is recognized as services are administered and as our performance obligations are satisfied on a per diem basis, reduced by estimates for revenue adjustments.
We recognize adjustments to revenue during the excessperiod in which changes to estimates of assigned patient diagnoses or episode terminations become known, in accordance with the purchase price over tangible and identifiable intangible assets. In determiningapplicable managed care contracts. For certain health insurance plans, revenue is reduced by amounts owed by enrollees to healthcare providers under deductible, coinsurance or copay provisions of health insurance plan policies, since those amounts are repaid to the fair valuehealth insurance plans by us as part of identifiable intangible assets, we use various valuation techniques including discounted cash flow analysis, the income approach, the cost approach and the market approach. These valuation methods require us to make estimates and assumptions surrounding projected revenues and costs, future growth and discount rates.a retrospective reconciliation process.
Goodwill and Other Intangible Assets
As of December 31, 2023, we had a goodwill balance of $1,244.7 million. Goodwill represents the amount of the purchase price in excess of the fair values assigned to the underlying identifiable net assets of acquired businesses. Goodwill is not amortized, but is subject to an annual impairment test. Tests are performed more frequently if events occur or circumstances change that would more likely than not reduce the fair value of the reporting unit below its carrying amount. These events or circumstances include, but are not limited to, a significant adverse change in the business environment, regulatory environment or legal factors, or a substantial decline in the market capitalization of our stock.
U.S. GAAP allows for annual impairment testing to be done on either a quantitative or qualitative basis. During 2020, we utilized a qualitative analysis for our annual impairment test and determined that there were no triggering events that would indicate that it is "more likely than not" that the carrying values of our reporting units are higher than their respective fair values. As a result, we did not record any goodwill impairment charges and none of the goodwill associated with our various reporting units was considered at risk of impairment as of October 31, 2020. Since the date of our last annual goodwill impairment test, there have been no material developments, events, changes in operating performance or other circumstances that would cause managementbasis to believedetermine if it is more likely than not that the fair value of anya reporting unit exceeds its carrying value. If it is determined that it is not more likely than not that the fair value of the reporting units exceeds its carrying value, then a quantitative analysis is performed. During 2023, we performed a
59


qualitative assessment to determine if it was more likely than not that the fair value of our reporting units would bewere less than their carrying amounts.values by evaluating relevant events and circumstances including financial performance, market conditions and share price. Based on this assessment, we concluded that the goodwill associated with our home health and hospice reporting units was not considered at risk of impairment as of October 31, 2023. In addition to the qualitative assessment, we also performed a quantitative analysis using an income approach for our high acuity care reporting unit due to delays in achieving our long-term projections established as of the August 2021 acquisition date. This quantitative analysis required us to make estimates and assumptions surrounding projected revenues and costs, growth rates and discount rates. Based on this analysis, we concluded that the goodwill associated with our high acuity care reporting unit was not impaired as of October 31, 2023.
As of December 31, 2023, we had an other intangible assets balance of $102.7 million. Intangible assets consist of certificates of need, licenses, acquired names, non-compete agreements and technology. As of December 31, 2023, our non-compete agreements.agreements and amortizable acquired names were fully amortized. We amortize non-compete agreements and acquired names that we do not intend to use indefinitely on a straight-line basis over their estimated useful lives, which isare generally two to three years for non-compete agreements and up to three years for acquired names. We amortize technology over its estimated useful service life, which is generally up to seven years. Our indefinite-lived intangible assets are reviewed for impairment annually or more frequently if events occur or circumstances change that would more likely than not reduce the fair value of the intangible asset below its carrying amount. During 2020, weWe performed a qualitative assessment of our indefinite-lived intangible assets; as a result of this analysis, we wrote off approximately $4.2 million of acquired namesassets during 2023 and determined that are no longer in use. Therethere have been no material developments, events,
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changes in operating performance or other circumstances that would cause management to believe it is more likely than not that the fair value of any of our remainingindefinite-lived intangible assets would be less than their carrying amounts.

ITEM 7A. QUANTITATIVE AND QUALITATIVE DISCLOSURES ABOUT MARKET RISK
We are exposed to market risk from fluctuations in interest rates. Our Term Loan and Revolving Credit Facility carry a floating interest rate which is tied to the Eurodollar rate (i.e. LIBOR)Secured Overnight Financing Rate ("SOFR") and the Prime Rate, and therefore, our consolidated statements of operations and our consolidated statements of cash flows are exposed to changes in interest rates. As of December 31, 2020,2023, the total amount of outstanding debt subject to interest rate fluctuations was $215.1$371.9 million. A 1.0% interest rate change would cause interest expense to change by approximately $2.2$3.7 million annually, assuming the Company makes no principal repayments.

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ITEM 8. FINANCIAL STATEMENTS AND SUPPLEMENTARY DATA


Report of Independent Registered Public Accounting Firm

To the Stockholders and Board of Directors
Amedisys, Inc.:

Opinion on the Consolidated Financial Statements
We have audited the accompanying consolidated balance sheets of Amedisys, Inc. and subsidiaries (the Company) as of December 31, 20202023 and 2019,2022, the related consolidated statements of operations, comprehensive income, stockholders’ equity, and cash flows for each of the years in the three-year period ended December 31, 2020,2023, and the related notes (collectively, the consolidated financial statements). In our opinion, the consolidated financial statements present fairly, in all material respects, the financial position of the Company as of December 31, 20202023 and 2019,2022, and the results of its operations and its cash flows for each of the years in the three-year period ended December 31, 2020,2023, in conformity with U.S. generally accepted accounting principles.
We also have audited, in accordance with the standards of the Public Company Accounting Oversight Board (United States) (PCAOB), the Company’s internal control over financial reporting as of December 31, 2020,2023, based on criteria established in Internal Control – Integrated Framework (2013) issued by the Committee of Sponsoring Organizations of the Treadway Commission, and our report dated February 25, 202122, 2024 expressed an unqualified opinion on the effectiveness of the Company’s internal control over financial reporting.
Change in Accounting Principle
As discussed in Note 1 to the consolidated financial statements, the Company has changed its method of accounting for leases as of January 1, 2019 due to the adoption of Accounting Standards Update (ASU) 2016-02, Leases (Topic 842); ASU 2018-01, Land Easement Practical Expedient for Transition to Topic 842; ASU 2018-10, Codification Improvements to Topic 842, Leases; and ASU 2018-11, Targeted Improvements (collectively, Topic 842).
Basis for Opinion
These consolidated financial statements are the responsibility of the Company’s management. Our responsibility is to express an opinion on these consolidated financial statements based on our audits.audit. We are a public accounting firm registered with the PCAOB and are required to be independent with respect to the Company in accordance with the U.S. federal securities laws and the applicable rules and regulations of the Securities and Exchange Commission and the PCAOB.
We conducted our auditsaudit in accordance with the standards of the PCAOB. Those standards require that we plan and perform the audit to obtain reasonable assurance about whether the consolidated financial statements are free of material misstatement, whether due to error or fraud. Our auditsaudit included performing procedures to assess the risks of material misstatement of the consolidated financial statements, whether due to error or fraud, and performing procedures that respond to those risks. Such procedures included examining, on a test basis, evidence regarding the amounts and disclosures in the consolidated financial statements. Our auditsaudit also included evaluating the accounting principles used and significant estimates made by management, as well as evaluating the overall presentation of the consolidated financial statements. We believe that our audits provideaudit provides a reasonable basis for our opinion.
Critical Audit Matters
The critical audit matters communicated below are matters arising from the current period audit of the consolidated financial statements that were communicated or required to be communicated to the audit committee and that: (1) relate to accounts or disclosures that are material to the consolidated financial statements and (2) involved our especially challenging, subjective, or complex judgments. The communication of critical audit matters does not alter in any way our opinion on the consolidated financial statements, taken as a whole, and we are not, by communicating the critical audit matters below, providing separate opinions on the critical audit matters or on the accounts or disclosures to which they relate.
5561


Acquisition of AseraCare Hospice – Evaluation of the fair value of certain intangible assets
As discussed in Notes 2 and 4 to the consolidated financial statements, the Company accounts for business combinations using the acquisition method of accounting. The Company acquired Homecare Preferred Choice, Inc., doing business as AseraCare Hospice (AseraCare), on June 1, 2020. Intangible assets acquired in connection with this transaction included licenses, acquired names and non-compete agreements.
We identified the evaluation of the fair value of certain intangible assets, which consisted of licenses, acquired names, and non-compete agreements, acquired in the AseraCare transaction as a critical audit matter. Subjective auditor judgment was required to evaluate the identification of intangible assets acquired and significant assumptions used in the valuation of certain intangible assets. Specifically, the significant assumptions included projected revenue growth rates, projected earnings before interest, taxes, depreciation and amortization (EBITDA), and the weighted average cost of capital (WACC). Changes to these assumptions could have had a significant effect on the Company’s estimate of fair value of the intangible assets.
The following are the primary procedures we performed to address this critical audit matter. We evaluated the design and tested the operating effectiveness of certain internal controls over the Company’s acquisition accounting process, including controls over the identification of intangible assets acquired and the development of the significant assumptions used in the valuation of the intangible assets. We read the purchase agreement to identify the significant terms, conditions, and intangible assets acquired and compared them to the Company’s analysis of intangible assets acquired. We evaluated the Company’s projected revenue growth rates by comparing such assumptions to those of AseraCare’s peers and to industry reports. We evaluated the Company’s projected EBITDA by comparing such assumptions to those of AseraCare’s peers. Additionally, we compared the Company’s projected revenue growth rates and projected EBITDA to AseraCare’s and the Company’s historical actual results. We involved valuation professionals with specialized skills and knowledge, who assisted in:
evaluating the Company’s identification of intangible assets acquired
evaluating the WACC, which was used by the Company to determine the discount rate, by comparing the Company's inputs to the WACC to publicly available data for comparable entities and assessing the resulting WACC.
Evaluation of the non-contractual revenue adjustment estimates for Home Health and Hospice
As discussed in Note 2 to the consolidated financial statements, the Company determines the transaction price for revenue contracts based on gross charges for services provided, reduced by estimates for contractual revenue adjustments and an estimate for non-contractual revenue adjustments. Non-contractual revenue adjustments are recorded forinclude discounts provided to self-pay, uninsured patients andor other payors, by major payor class based on historical collection experience, evaluated for current economic conditions. Adjustmentsadjustments resulting from payment reviews and adjustments arising from the Company’s inability to obtain appropriate billing documentation, authorizations or face-to-face documentationdocumentation. Non-contractual revenue adjustments are factors that are relevant torecorded based on the estimate of ultimate collection.Company’s historical collection experience, aged accounts receivable by payor and current industry conditions. The non-contractual revenue adjustments represent the difference between amounts billed and amounts the Company expects to collect based on its collection history with similar payors.
We identified the evaluation of the non-contractual revenue adjustment estimates noted above for the Home Health and Hospice segmentssegment as a critical audit matter. Subjective and complex auditor judgment was required to evaluate the method and historical collection experience used by the Company when developing the non-contractual revenue adjustment estimate. Specifically, the significant judgments related to evaluating the relevance of historical collection experience to the determination of the estimate, which included evaluation of current business and industry conditions, trends, historical adjustment experience, and other factors.trends.
The following are the primary procedures we performed to address this critical audit matter. We evaluated the design and tested the operating effectiveness of certain internal controls related to the Company’s home health revenue process, including controls over the method and significant judgments for estimating non-contractual revenue adjustments noted above. We assessed the outcome of the estimation of non-contractual revenue adjustments in the prior period to identify circumstances or conditions that are relevant to the determination of the current year estimate. To assess the current year method and the relevance of the historical collection experience, we tested a sample of accounts receivable that were written off in the current year. In addition, we also evaluated current business and economic conditions trends, historical adjustment experience, and other factorstrends relevant to the estimation of non-contractual revenue adjustments.
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Goodwill impairment assessment of the high acuity care reporting unit
As discussed in Notes 2 and 6 to the consolidated financial statements, the goodwill balance as of December 31, 2023 was $1,244.7 million, of which $231.1 million related to the high acuity care reporting unit. The Company performs goodwill impairment testing on an annual basis as of October 31, and whenever events or changes in circumstances indicate that it is more likely than not that the carrying value of a reporting unit exceeds its fair value. As of October 31, 2023, the Company performed a quantitative assessment of its high acuity care reporting unit using an income approach.
We identified the assessment of the fair value of the high acuity care reporting unit used in the goodwill impairment test as a critical audit matter. A high degree of subjective auditor judgment was required to evaluate certain assumptions used to develop the fair value of the high acuity care reporting unit. Specifically, the revenue growth rate and discount rate assumptions were challenging to evaluate as they were based on subjective determinations of future market and economic conditions. Minor changes in these key assumptions could have had a significant effect on the Company's assessment of the fair value of the high acuity care reporting unit. Additionally, the audit effort associated with the discount rate required specialized skills and knowledge.
The following are the primary procedures we performed to address this critical audit matter. We evaluated the design and tested the operating effectiveness of certain internal controls related to the goodwill impairment process. This included controls relating to the determination of the revenue growth rates and discount rate used in the goodwill impairment test. We evaluated the reasonableness of the Company’s projected revenue growth rates by comparing them to industry and third-party data. In addition, we involved valuation professionals with specialized skills and knowledge, who assisted in evaluating the discount rate used by the Company by independently developing a range of discount rates using publicly available market data for comparable companies and comparing the fair value of the high acuity care reporting unit developed using the independently developed range of discount rates and the Company's cash flow forecasts to the Company's fair value estimate.

/s/ KPMG LLP
We have served as the Company's auditor since 2002.
Baton Rouge, Louisiana
February 25, 202122, 2024
5762


AMEDISYS, INC. AND SUBSIDIARIES
CONSOLIDATED BALANCE SHEETS
(Amounts in thousands, except share data)
As of December 31,
20202019
As of December 31,As of December 31,
202320232022
ASSETSASSETS
Current assets:Current assets:
Current assets:
Current assets:
Cash and cash equivalents
Cash and cash equivalents
Cash and cash equivalentsCash and cash equivalents$81,808 $30,294 
Restricted cashRestricted cash1,549 66,196 
Patient accounts receivablePatient accounts receivable255,145 237,596 
Prepaid expensesPrepaid expenses10,217 8,243 
Other current assetsOther current assets13,265 8,225 
Total current assetsTotal current assets361,984 350,554 
Property and equipment, net of accumulated depreciation of $95,024 and $96,13723,719 28,113 
Property and equipment, net of accumulated depreciation of $92,422 and $101,364
Operating lease right of use assetsOperating lease right of use assets93,440 84,791 
GoodwillGoodwill932,685 658,500 
Intangible assets, net of accumulated amortization of $22,973 and $7,04474,183 64,748 
Deferred income taxes47,987 21,427 
Intangible assets, net of accumulated amortization of $14,008 and $14,604
Other assetsOther assets33,200 54,612 
Total assetsTotal assets$1,567,198 $1,262,745 
LIABILITIES AND EQUITYLIABILITIES AND EQUITY
Current liabilities:Current liabilities:
Current liabilities:
Current liabilities:
Accounts payable
Accounts payable
Accounts payableAccounts payable$42,674 $31,259 
Payroll and employee benefitsPayroll and employee benefits146,929 120,877 
Accrued expensesAccrued expenses166,192 137,111 
Provider relief fund advance60,000 
Termination fee paid by UnitedHealth Group
Current portion of long-term obligationsCurrent portion of long-term obligations10,496 9,927 
Current portion of operating lease liabilitiesCurrent portion of operating lease liabilities30,046 27,769 
Total current liabilitiesTotal current liabilities456,337 326,943 
Long-term obligations, less current portionLong-term obligations, less current portion204,511 232,256 
Operating lease liabilities, less current portionOperating lease liabilities, less current portion61,987 56,128 
Deferred income tax liabilities
Other long-term obligationsOther long-term obligations33,622 5,905 
Total liabilitiesTotal liabilities756,457 621,232 
Commitments and Contingencies – Note 1100
Commitments and Contingencies – Note 12Commitments and Contingencies – Note 12
Equity:Equity:
Preferred stock, $0.001 par value, 5,000,000 shares authorized; NaN issued or outstanding
Common stock, $0.001 par value, 60,000,000 shares authorized; 37,470,212 and 36,638,021 shares issued; and 32,814,278 and 32,284,051 shares outstanding38 37 
Preferred stock, $0.001 par value, 5,000,000 shares authorized; none issued or outstanding
Preferred stock, $0.001 par value, 5,000,000 shares authorized; none issued or outstanding
Preferred stock, $0.001 par value, 5,000,000 shares authorized; none issued or outstanding
Common stock, $0.001 par value, 60,000,000 shares authorized; 38,131,478 and 37,891,186 shares issued; and 32,667,631 and 32,511,465 shares outstanding
Additional paid-in capitalAdditional paid-in capital698,287 645,256 
Treasury stock at cost, 4,655,934 and 4,353,970 shares of common stock(319,092)(251,241)
Accumulated other comprehensive income15 
Treasury stock at cost, 5,463,847 and 5,379,721 shares of common stock
Retained earningsRetained earnings429,991 246,383 
Total Amedisys, Inc. stockholders’ equityTotal Amedisys, Inc. stockholders’ equity809,224 640,450 
Noncontrolling interestsNoncontrolling interests1,517 1,063 
Total equityTotal equity810,741 641,513 
Total liabilities and equityTotal liabilities and equity$1,567,198 $1,262,745 
The accompanying notes are an integral part of these consolidated financial statements.

5863


AMEDISYS, INC. AND SUBSIDIARIES
CONSOLIDATED STATEMENTS OF OPERATIONS
(Amounts in thousands, except per share data)
For the Years Ended December 31,
202020192018
For the Years Ended December 31,For the Years Ended December 31,
2023202320222021
Net service revenueNet service revenue$2,071,519 $1,955,633 $1,662,578 
Other operating incomeOther operating income34,372 
Cost of service, excluding depreciation and amortization1,185,369 1,150,337 992,863 
Operating expenses:
Cost of service, inclusive of depreciation
Cost of service, inclusive of depreciation
Cost of service, inclusive of depreciation
General and administrative expenses:General and administrative expenses:
Salaries and benefitsSalaries and benefits449,448 394,452 316,522 
Salaries and benefits
Salaries and benefits
Non-cash compensation Non-cash compensation26,730 25,040 17,887 
Merger-related expenses
Depreciation and amortization
Investment impairment
OtherOther192,122 188,434 166,897 
Depreciation and amortization28,802 18,428 13,261 
Asset impairment charge4,152 1,470 
Operating expenses1,886,623 1,778,161 1,507,430 
Total operating expenses
Operating incomeOperating income219,268 177,472 155,148 
Other income (expense):Other income (expense):
Interest incomeInterest income292 78 278 
Interest income
Interest income
Interest expenseInterest expense(11,038)(14,515)(7,370)
Equity in earnings from equity method investments3,966 5,338 7,692 
Equity in earnings (loss) from equity method investments
Merger termination fee
Gain on equity method investments
Miscellaneous, netMiscellaneous, net(1,669)2,037 3,240 
Total other (expense) income, netTotal other (expense) income, net(8,449)(7,062)3,840 
Income before income taxesIncome before income taxes210,819 170,410 158,988 
Income tax expenseIncome tax expense(25,635)(42,503)(38,859)
Net income185,184 127,907 120,129 
Net income attributable to noncontrolling interests(1,576)(1,074)(783)
Net income attributable to Amedisys, Inc.$183,608 $126,833 $119,346 
Net (loss) income
Net loss (income) attributable to noncontrolling interests
Net (loss) income attributable to Amedisys, Inc.
Basic earnings per common share:Basic earnings per common share:
Net income attributable to Amedisys, Inc. common stockholders$5.64 $3.95 $3.64 
Net (loss) income attributable to Amedisys, Inc. common stockholders
Net (loss) income attributable to Amedisys, Inc. common stockholders
Net (loss) income attributable to Amedisys, Inc. common stockholders
Weighted average shares outstandingWeighted average shares outstanding32,559 32,142 32,791 
Diluted earnings per common share:Diluted earnings per common share:
Net income attributable to Amedisys, Inc. common stockholders$5.52 $3.84 $3.55 
Net (loss) income attributable to Amedisys, Inc. common stockholders
Net (loss) income attributable to Amedisys, Inc. common stockholders
Net (loss) income attributable to Amedisys, Inc. common stockholders
Weighted average shares outstandingWeighted average shares outstanding33,268 32,990 33,609 
The accompanying notes are an integral part of these consolidated financial statements.

5964


AMEDISYS, INC. AND SUBSIDIARIES
CONSOLIDATED STATEMENTS OF COMPREHENSIVE INCOME
(Amounts in thousands)
For the Years Ended December 31,
202020192018
Net income$185,184 $127,907 $120,129 
Other comprehensive income
Comprehensive income185,184 127,907 120,129 
Comprehensive income attributable to non-controlling interests(1,576)(1,074)(783)
Comprehensive income attributable to Amedisys, Inc.$183,608 $126,833 $119,346 
For the Years Ended December 31,
202320222021
Net (loss) income$(10,936)$117,699 $210,166 
Other comprehensive income— — — 
Comprehensive (loss) income(10,936)117,699 210,166 
Comprehensive loss (income) attributable to non-controlling interests1,189 910 (1,094)
Comprehensive (loss) income attributable to Amedisys, Inc.$(9,747)$118,609 $209,072 
The accompanying notes are an integral part of these consolidated financial statements.
6065


AMEDISYS, INC. AND SUBSIDIARIES
CONSOLIDATED STATEMENTS OF STOCKHOLDERS’ EQUITY
(Amounts in thousands, except common stock shares)
TotalCommon StockAdditional
Paid-in
Capital
Treasury
Stock
Accumulated
Other
Comprehensive
Income
Retained
Earnings
Noncontrolling
Interests
SharesAmount
Balance, December 31, 2017$516,426 35,747,134 $35 $568,780 $(53,713)$15 $204 $1,105 
TotalTotalCommon StockAdditional
Paid-in
Capital
Treasury
Stock
Retained
Earnings
Noncontrolling
Interests
Balance, December 31, 2020
Balance, December 31, 2020
Balance, December 31, 2020
Issuance of stock – employee stock purchase planIssuance of stock – employee stock purchase plan2,429 38,961 — 2,429 — — — — 
Issuance of stock – 401(k) plan9,232 129,451 — 9,232 — — — — 
Issuance/(cancellation) of non-vested stockIssuance/(cancellation) of non-vested stock174,044 (1)— — — — 
Exercise of stock optionsExercise of stock options5,953 162,690 — 5,953 — — — — 
Non-cash compensationNon-cash compensation17,887 — — 17,887 — — — — 
Surrendered sharesSurrendered shares(6,570)— — — (6,570)— — — 
Shares repurchasedShares repurchased(181,402)— — — (181,402)— — — 
Noncontrolling interest distribution(1,090)— — — — — — (1,090)
Repurchase of noncontrolling interest(361)— — (614)— — — 253 
Noncontrolling interest contributions
Noncontrolling interest distributions
Acquired noncontrolling interest
Net incomeNet income120,129 — — — — — 119,346 783 
Balance, December 31, 2018482,633 36,252,280 36 603,666 (241,685)15 119,550 1,051 
Balance, December 31, 2021
Issuance of stock – employee stock purchase planIssuance of stock – employee stock purchase plan3,187 30,483 — 3,187 — — — — 
Issuance of stock – 401(k) plan9,753 79,056 — 9,753 — — — — 
Issuance/(cancellation) of non-vested stockIssuance/(cancellation) of non-vested stock189,134 (1)— — — — 
Exercise of stock optionsExercise of stock options3,611 87,068 — 3,611 — — — — 
Non-cash compensationNon-cash compensation25,040 — — 25,040 — — — — 
Surrendered sharesSurrendered shares(9,556)— — — (9,556)— — — 
Noncontrolling interest distribution(1,062)— — — — — — (1,062)
Shares repurchased
Noncontrolling interest contributions
Noncontrolling interest distributions
Sale of noncontrolling interest
Net incomeNet income127,907 — — — — — 126,833 1,074 
Balance, December 31, 2019641,513 36,638,021 37 645,256 (251,241)15 246,383 1,063 
Balance, December 31, 2022
Issuance of stock – employee stock purchase planIssuance of stock – employee stock purchase plan3,562 21,561 — 3,562 — — — — 
Issuance of stock – 401(k) plan3,057 18,312 — 3,057 — — — — 
Issuance/(cancellation) of non-vested stockIssuance/(cancellation) of non-vested stock169,489 — — — — — — 
Exercise of stock optionsExercise of stock options6,325 622,829 6,324 — — — — 
Non-cash compensationNon-cash compensation26,730 — — 26,730 — — — — 
Surrendered sharesSurrendered shares(54,493)— — 13,358 (67,851)— — — 
Noncontrolling interest distribution(1,122)— — — — — — (1,122)
Write-off of other comprehensive income(15)— — — — (15)— — 
Net income185,184 — — — — — 183,608 1,576 
Balance, December 31, 2020$810,741 37,470,212 $38 $698,287 $(319,092)$$429,991 $1,517 
Purchase of noncontrolling interest
Noncontrolling interest contributions
Noncontrolling interest distributions
Net loss
Balance, December 31, 2023
The accompanying notes are an integral part of these consolidated financial statements.
6166


AMEDISYS, INC. AND SUBSIDIARIES
CONSOLIDATED STATEMENTS OF CASH FLOWS
(Amounts in thousands)
For the Years Ended December 31,
202320222021
Cash Flows from Operating Activities:
Net (loss) income$(10,936)$117,699 $210,166 
Adjustments to reconcile net (loss) income to net cash provided by operating activities:
Depreciation and amortization (inclusive of depreciation included in cost of service)23,847 24,935 30,901 
Non-cash compensation29,024 16,560 23,809 
Amortization and impairment of operating lease right of use assets33,996 46,029 40,364 
Loss (gain) on disposal of property and equipment319 519 (124)
Gain on equity method investments— — (31,098)
Deferred income taxes20,655 23,377 44,582 
Loss on personal care divestiture2,186 — — 
Merger termination fee106,000 — — 
Equity in (earnings) loss from equity method investments(10,760)45 (4,949)
Amortization of deferred debt issuance costs991 991 917 
Return on equity method investments5,073 5,163 5,343 
Investment impairment— 3,009 — 
Changes in operating assets and liabilities, net of impact of acquisitions:
Patient accounts receivable(26,727)(14,230)(18,030)
Other current assets(6,638)(3,525)(12,202)
Operating lease right of use assets(3,786)(3,242)(3,060)
Other assets189 438 (1,017)
Accounts payable(15,816)4,894 (4,353)
Accrued expenses23,694 (39,382)(26,915)
Other long-term obligations(3,390)(8,822)(28,796)
Operating lease liabilities(30,733)(41,175)(36,645)
Net cash provided by operating activities137,188 133,283 188,893 
Cash Flows from Investing Activities:
Proceeds from the sale of deferred compensation plan assets54 252 135 
Proceeds from the sale of property and equipment136 66 144 
Purchases of property and equipment(5,620)(6,165)(6,302)
Investments in technology assets(7,093)(1,050)(419)
Investment in equity method investee— (637)(200)
Purchase of cost method investment— (15,000)(5,000)
Return of investment150 — — 
Proceeds from personal care divestiture47,787 — — 
Acquisitions of businesses, net of cash acquired(350)(71,952)(269,965)
Net cash provided by (used in) investing activities35,064 (94,486)(281,607)
Cash Flows from Financing Activities:
Proceeds from issuance of stock upon exercise of stock options100 2,304 2,054 
Proceeds from issuance of stock to employee stock purchase plan2,602 3,848 3,968 
Shares withheld to pay taxes on non-cash compensation(6,529)(7,981)(16,898)
Noncontrolling interest contributions1,452 3,501 250 
Noncontrolling interest distributions(1,873)(1,561)(1,747)
Proceeds from sale of noncontrolling interest— 5,817 — 
Purchase of noncontrolling interest(800)— — 
Proceeds from borrowings under term loan— — 290,312 
Proceeds from borrowings under revolving line of credit23,000 534,500 500,700 
Repayments of borrowings under revolving line of credit(23,000)(534,500)(551,700)
Principal payments of long-term obligations(76,013)(13,296)(9,143)
Debt issuance costs— — (2,792)
Provider relief fund advance— — (60,000)
Purchase of company stock— (17,351)(99,878)
Payment of accrued contingent consideration(6,461)(5,714)— 
Net cash (used in) provided by financing activities(87,522)(30,433)55,126 
Net increase (decrease) in cash, cash equivalents and restricted cash84,730 8,364 (37,588)
Cash, cash equivalents and restricted cash at beginning of period54,133 45,769 83,357 
Cash, cash equivalents and restricted cash at end of period$138,863 $54,133 $45,769 
For the Years Ended December 31,
202020192018
Cash Flows from Operating Activities:
Net income$185,184 $127,907 $120,129 
Adjustments to reconcile net income to net cash provided by operating activities:
Depreciation and amortization28,802 18,428 13,261 
Non-cash compensation26,730 25,040 17,887 
Non-cash 401(k) employer match10,509 8,976 
Amortization and impairment of operating lease right of use assets39,140 35,905 
(Gain) loss on disposal of property and equipment(30)141 714 
Loss on sale of equity method investment2,980 
Write-off of other comprehensive income(15)
Deferred income taxes(26,560)13,466 20,271 
Equity in earnings from equity method investments(3,966)(5,338)(7,692)
Amortization of deferred debt issuance costs/debt discount869 873 797 
Return on equity investment5,444 4,955 6,158 
Asset impairment charge4,152 1,470 
Changes in operating assets and liabilities, net of impact of acquisitions:
Patient accounts receivable2,114 (24,146)12,224 
Other current assets(7,181)(2,682)8,679 
Other assets31 832 2,947 
Accounts payable1,941 (11,329)3,165 
Accrued expenses39,839 42,096 13,524 
Other long-term obligations27,717 (329)2,443 
Operating lease liabilities(34,695)(32,295)
Operating lease right of use assets(3,544)(3,503)
Net cash provided by operating activities288,952 202,000 223,483 
Cash Flows from Investing Activities:
Proceeds from sale of deferred compensation plan assets101 448 715 
Proceeds from the sale of property and equipment80 162 54 
Purchases of property and equipment(5,332)(7,888)(6,558)
Investments in equity method investees(875)(210)(7,144)
Proceeds from sale of equity method investment17,876 
Acquisitions of businesses, net of cash acquired(298,958)(345,460)(9,260)
Net cash used in investing activities(287,108)(352,948)(22,193)
Cash Flows from Financing Activities:
Proceeds from issuance of stock upon exercise of stock options6,325 3,611 5,953 
Proceeds from issuance of stock to employee stock purchase plan3,562 3,187 2,429 
Shares withheld to pay taxes on non-cash compensation(54,493)(9,556)(6,570)
Non-controlling interest distribution(1,122)(1,062)(1,090)
Proceeds from borrowings under term loan175,000 
Proceeds from borrowings under revolving line of credit684,200 262,500 138,000 
Repayments of borrowings under revolving line of credit(703,200)(200,000)(130,500)
Principal payments of long-term obligations(10,249)(5,624)(91,450)
Debt issuance costs(847)(2,433)
Provider relief fund advance60,000 
Purchase of company stock(181,402)
Repurchase of noncontrolling interest(361)
Net cash (used in) provided by financing activities(14,977)227,209 (267,424)
Net (decrease) increase in cash, cash equivalents and restricted cash(13,133)76,261 (66,134)
Cash, cash equivalents and restricted cash at beginning of period96,490 20,229 86,363 
Cash, cash equivalents and restricted cash at end of period$83,357 $96,490 $20,229 
Supplemental Disclosures of Cash Flow Information:
Cash paid for interest$6,207 $9,628 $3,522 
Cash paid for income taxes, net of refunds received$50,721 $29,522 $14,278 
Supplemental Disclosures of Non-Cash Financing Activity:
Note payable issued for software licenses$$$418 
67


For the Years Ended December 31,
202320222021
Supplemental Disclosures of Cash Flow Information:
Cash paid for interest$29,766 $14,939 $5,291 
Cash paid for Infinity ZPIC interest$— $12,755 $— 
Cash paid for income taxes, net of refunds received$29,127 $24,013 $34,097 
Supplemental Disclosures of Non-Cash Activity:
Accrued contingent consideration$— $19,195 $— 
Noncontrolling interest contribution$— $8,900 $— 
The accompanying notes are an integral part of these consolidated financial statements.
6268

AMEDISYS, INC. AND SUBSIDIARIES
NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS
December 31, 20202023

1. NATURE OF OPERATIONS, CONSOLIDATION AND PRESENTATION OF FINANCIAL STATEMENTS
Amedisys, Inc., a Delaware corporation (together with its consolidated subsidiaries, referred to herein as “Amedisys,” “we,” “us,” or “our”), is a multi-state provider of home health, hospice and personalhigh acuity care services with approximately 75%73%, 74% and 73%75% of our consolidated net service revenue derived from Medicare for 2020, 20192023, 2022 and 2018,2021, respectively. As of December 31, 2020,2023, we owned and operated 320346 Medicare-certified home health care centers, 180165 Medicare-certified hospice care centers and 14 personal-care10 admitting high acuity care centersjoint ventures in 3937 states within the United States and the District of Columbia. We divested our personal care business on March 31, 2023.
Amedisys and UnitedHealth Group Incorporated Merger
On June 26, 2023, Amedisys, UnitedHealth Group Incorporated, a Delaware corporation ("UnitedHealth Group"), and Aurora Holdings Merger Sub Inc., a Delaware corporation and a wholly owned subsidiary of UnitedHealth Group ("Merger Sub"), entered into an Agreement and Plan of Merger, pursuant to which Merger Sub will merge with and into Amedisys with Amedisys continuing as the surviving corporation and becoming a wholly owned subsidiary of UnitedHealth Group. See Note 5 – Mergers, Acquisitions and Dispositions for additional information.
Recently Adopted Accounting Pronouncements
On January 1, 2020,During 2021, the Company adopted Accounting Standards Update ("ASU") 2016-13,2020-10, Financial Instruments - Credit Losses (Topic 326)Codification Improvements, which providesincluded minor technical corrections and clarifications to improve consistency and clarify the application of various provisions of the codification by amending the codification to include all disclosure guidance for measuring credit losses on financial instruments.in the appropriate disclosure sections and by amending and adding new headings, cross referencing to other guidance and refining or correcting terminology. Our adoption of this standard did not have a material effect on our consolidated financial statements.
During the fourth quarter of 2020,2021, the Company adopted ASU 2019-12,2021-10, Income TaxesGovernment Assistance (Topic 740) - Simplifying the Accounting for Income Taxes832): Disclosures by Business Entities about Government Assistance, which eliminates certain exceptions relatedwas intended to increase transparency around financial reporting regarding government assistance by requiring disclosure of information about (1) the approachtypes of government assistance received, (2) an entity's accounting for intraperiod tax allocation, the methodology for calculating taxes duringgovernment assistance received and (3) the interim periods and the recognition of deferred tax liabilities for outside basis differences. This guidance also simplifies aspectseffect of the accounting for franchise taxes, enacts changes in tax laws or rates and clarifies the accounting for transactions that result in a step-up in the tax basis of goodwill.assistance on an entity's financial statements. The guidance isASU was effective for interim and annual periods beginning after December 15, 2020,2021, with early adoption permitted. Our adoption ofSee Note 4 – Novel Coronavirus Pandemic ("COVID-19") for the disclosures associated with this standardstandard.
Recently Issued Accounting Pronouncements
In December 2023, the Financial Accounting Standards Board ("FASB") issued ASU 2023-09, Income Taxes (Topic 740): Improvements to Income Tax Disclosures, which is intended to improve income tax disclosures by requiring disaggregated information about a reporting entity's effective tax rate reconciliation and information on income taxes paid. The guidance is effective for annual periods beginning after December 15, 2024 on a prospective basis, was not material towith early adoption permitted. We are currently evaluating the Company’s consolidatedimpact the adoption of this ASU may have on our financial statements.reporting.
On January 1, 2019,In November 2023, the Company adopted Accounting Standards Codification ("ASC") 842,FASB issued ASU 2023-07, Leases, Segment Reporting (Topic 280): Improvements to Reportable Segment Disclosuresusing a modified retrospective transition approach,, which requires the new standardis intended to improve reportable segment disclosure requirements, primarily through enhanced disclosures about significant segment expenses. The guidance is effective for fiscal years beginning after December 15, 2023, and interim periods within fiscal years beginning after December 15, 2024, with early adoption permitted. The guidance is to be applied retrospectively to all leases existing atprior periods presented in the datefinancial statements based on the significant expense categories identified and disclosed in the period of initial application. Under ASC 842, lesseesadoption. We are required to recognize a lease liability and right-of-use asset ("ROU asset") for all leases with a term greater than twelve months and to disclose key information about leasing arrangements. Additionally, leases are classified as either financing or operating;currently evaluating the classification determinesimpact the pattern of expense recognition and classification within the statement of operations. We used the standard's effective date as our date of initial application. Consequently, our financial information was not updated and the disclosures required under the new standard are not provided for dates and periods prior to January 1, 2019. The new standard provides several optional practical expedients that can be adopted at transition. We elected the "package of practical expedients," which allows us to not reassess our prior conclusions regarding lease identification, lease classification and initial direct costs. We did not elect the use-of-hindsight or the practical expedient pertaining to land easements; the latter not being applicable to us. The most significant effects related to this adoption relate to (1) the recognition of new ROU assets and lease liabilities on our balance sheet for our real estate and fleet operating leases; and (2) significant new disclosures about our leasing activities. Upon adoption, we recognized approximately $80 million in operating leases liabilities with corresponding ROU assets of approximately the same amount. The new standard also provides practical expedients for an entity’s ongoing accounting. We have elected the practical expedient that allows us to not separate lease and non-lease components for all of our leases.
On January 1, 2019, the Company adopted ASU 2018-07, Compensation - Stock Compensation (Topic 718): Improvements to Nonemployees Share-Based Payment Accounting, which expands the scope of Topic 718 to include share-based payments issued to nonemployees for goods or services. Our adoption of this standard did notASU may have an effect on our consolidated financial statements.reporting.
OnIn August 2023, the FASB issued ASU 2023-05, Business Combinations - Joint Venture Formations (Topic 805): Recognition and Initial Measurement, which requires that a joint venture initially measure all contributions received upon its formation at fair value. The guidance is effective for joint ventures with a formation date on or after January 1, 2018,2025 on a prospective basis. We are currently evaluating the Company adopted ASC 606, Revenue from Contracts with Customers, using the full retrospective method. ASC 606 outlines a single comprehensive model to use in accounting for revenue arising from contracts with customers. The standard supersedes existing revenue recognition requirements and eliminates most industry-specific guidance from U.S. Generally Accepted Accounting Principles ("U.S. GAAP"). The core principle of the revenue recognition standard is to require an entity to recognize revenue to depict the transfer of promised goods or services to customers in an amount that reflects the consideration to which it expects to be entitled in exchange for those goods or services. As a result of the Company's adoption of ASC 606, the revenue and related estimated uncollectible amounts owed to us by non-Medicare payors that were historically classified as provision for doubtful accounts are now considered a revenue adjustment in determining net service revenue. Accordingly, the Company reports estimated uncollectible balances due from third-party payors and uncollectible balances associated with patient responsibility as a reduction of the transaction price and therefore, as a reduction in net service revenue (or as it relates to Hospice room and board, an increase in cost of service, excluding depreciation and amortization) when historically these amounts were classified as provision for doubtful accounts within operating expenses within our consolidated statements of operations. In addition,impact the adoption of ASC 606 resulted in increased disclosure,this ASU may have on our financial reporting.
6369

AMEDISYS, INC. AND SUBSIDIARIES
NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS
December 31, 20202023
including qualitative and quantitative disclosures about the nature, amount, timing and uncertainty of revenue and cash flows arising from contracts with customers.
On January 1, 2018, the Company adopted ASU 2017-01, Business Combinations (Topic 805): Clarifying the Definition of a Business, which provides guidance to assist entities with evaluating whether transactions should be accounted for as an acquisition (or disposal) of assets or a business. We adopted this ASU on a prospective basis. The impact on our consolidated financial statements and related disclosures will depend on the facts and circumstances of any specific future transactions as evaluated under the new framework.

On January 1, 2018, the Company adopted ASU 2017-04, Intangibles - Goodwill and Other (Topic 350) - Simplifying the Test for Goodwill Impairment, which eliminates the requirement to calculate the implied fair value of goodwill to measure a goodwill impairment charge (Step 2 of the goodwill impairment test). Instead, impairment will be measured using the difference between the carrying amount and the fair value of the reporting unit. The ASU is effective for annual and interim periods beginning after December 15, 2019, with early adoption permitted. We adopted this ASU on a prospective basis and will apply this guidance to our future tests of goodwill impairment.
On January 1, 2018, the Company adopted ASU 2016-15, Statement of Cash Flows (Topic 230): Classification of Certain Cash Receipts and Cash Payments, which provides specific guidance on eight cash flow classification issues not specifically addressed by U.S. GAAP. The ASU is effective for annual and interim periods beginning after December 15, 2017. The standard should be applied using a retrospective transition method unless it is impractical to do so for some of the issues. In such case, the amendments for those issues would be applied prospectively as of the earliest date practicable. Our adoption of this standard using a retrospective transition method for each period presented did not have an effect on our consolidated financial statements.
Recently Issued Accounting Pronouncements
On March 12, 2020, the FASB issued ASU 2020-04, Reference Rate Reform (Topic 848): Facilitation of the Effects of Reference Rate Reform on Financial Reporting, which provides optional expedients and exceptions for applying U.S. GAAPGenerally Accepted Accounting Principles ("U.S. GAAP") to contract modifications and hedging relationships that reference LIBORthe London Inter-Bank Offered Rate ("LIBOR") or another reference rate expected to be discontinued, subject to meeting certain criteria. In January 2021, the FASB issued ASU 2021-01, Reference Rate Reform (Topic 848): Scope, which adds implementation guidance to ASU 2020-04 to clarify certain optional expedients in Topic 848. The amendmentsguidance in this ASU were2020-04 and ASU 2021-01 was effective beginning on March 12, 2020upon issuance and may generally be applied prospectively through December 31, 2022. This standard willIn December 2022, the FASB issued ASU 2022-06, Reference Rate Reform (Topic 848): Deferral of the Sunset Date of Topic 848, which deferred the sunset date of Topic 848 from December 31, 2022 to December 31, 2024. These standards did not have an effect on our consolidated financial statements.
Use of Estimates
Our accounting and reporting policies conform with U.S. GAAP. In preparing the consolidated financial statements, we are required to make estimates and assumptions that impact the amounts reported in the consolidated financial statements and accompanying notes. The Company's critical accounting estimates include revenue recognition and testing for the impairment of goodwill and other intangible assets. Actual results could materially differ from those estimates.
Principles of Consolidation
These consolidated financial statements include the accounts of Amedisys, Inc. and our wholly owned subsidiaries. All significant intercompany accounts and transactions have been eliminated in our accompanying consolidated financial statements, and business combinations accounted for as purchases have been included in our consolidated financial statements from their respective dates of acquisition. In addition to our wholly owned subsidiaries, we also have certain equity investments that are accounted for as set forth below.
Investments
We consolidate investments when the entity is a variable interest entity and we are the primary beneficiary or if we have controlling interests in the entity, which is generally ownership in excess of 50%. Third party equity interests in our consolidated joint ventures are reflected as noncontrolling interests in our consolidated financial statements. During 2016, we sold a 30% interest in one of our care centers while maintaining a controlling interest in the newly formed joint venture; we repurchased the 30% interest during 2018.
We account for investments in entities in which we have the ability to exercise significant influence under the equity method if we hold 50% or less of the voting stock and the entity is not a variable interest entity in which we are the primary beneficiary. During 2020, we sold our investment in the Heritage Healthcare Innovation Fund, LP via a secondary transaction for $17.9 million which resulted in a $3.0 million loss which is reflected in miscellaneous, net within our consolidated statement of
64

AMEDISYS, INC. AND SUBSIDIARIES
NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS
December 31, 2020
operations for the year ended December 31, 2020. The Company's original investment was made in 2010 and no longer fit within our strategic areas of focus. Proceeds from the sale were used to pay down debt and fund operations. During 2018, we made a $7.0 million investment in a healthcare analytics company; this investment is accounted for under the equity method. The book value of investments that we account for under the equity method of accounting totaled $14.2 million and $35.7 million as of December 31, 2020 and 2019, respectively, and is reflected in other assets within our consolidated balance sheets.Note 3 – Investments.


2. SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES
Revenue Recognition
We account for service revenue from contracts with customers in accordance with ASCAccounting Standards Codification ("ASC") 606, Revenue from Contracts with Customers, and as such, we recognize service revenue in the period in which we satisfy our performance obligations under our contracts by transferring our promised services to our customers in amounts that reflect the consideration to which we expect to be entitled in exchange for providing patient care, which are the transaction prices allocated to the distinct services. The Company'sOur cost of obtaining contracts is not material.
Revenues are recognized as performance obligations are satisfied, which varies based on the nature of the services provided. Our performance obligation is the delivery of patient care services in accordance with the nature and frequency of services outlined in physicians' orders, which are determined by a physician based on a patient's specific goals.
The Company'sOur performance obligations relate to contracts with a duration of less than one year; therefore, the Company haswe have elected to apply the optional exemption provided by ASC 606 and isare not required to disclose the aggregate amount of the transaction price allocated to performance obligations that are unsatisfied or partially unsatisfied as of the end of the reporting period. The unsatisfied or partially unsatisfied performance obligations are generally completed when the patients are discharged, which generally occurs within days or weeks of the end of the reporting period.
We determine the transaction price based on gross charges for services provided, reduced by estimates for contractual and non-contractual revenue adjustments. Contractual revenue adjustments are recorded for the difference between our standard rates and the contracted rates to be realized from patients, third-party payors and others for services provided. Non-contractual revenue adjustments include discounts provided to self-pay, uninsured patients or other payors, adjustments resulting from audits and payment reviews and adjustments arising from our inability to obtain appropriate billing documentation, authorizations or face-to-face documentation. Subsequent changes to the estimate of the transaction price are recorded as adjustments to net service revenue in the period of change.
Non-contractual revenue adjustments are recorded for self-pay, uninsured patients and other payors by major payor class based on our historical collection experience, aged accounts receivable by payor and current economicindustry conditions. The non-contractual revenue adjustments represent the difference between amounts billed and amounts we expect to collect based on our collection history with similar payors. The Company assesses itsWe assess our ability to collect for the healthcare services provided at the time of patient admission
70

AMEDISYS, INC. AND SUBSIDIARIES
NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS
December 31, 2023
based on the Company'sour verification of the patient's insurance coverage under Medicare, Medicaid and other commercial or managed care insurance programs. Medicare represents approximately 75% of the Company's consolidated net service revenue.
Amounts due from third-party payors, primarily commercial health insurers and government programs (Medicare and Medicaid), include variable consideration for retroactive revenue adjustments due to settlements of audits and payment reviews. We determine our estimates for non-contractual revenue adjustments related to audits and payment reviews based on our historical experience and success rates in the claim appeals and adjudication process.
We determine our estimates for non-contractual revenue adjustments related to our inability to obtain appropriate billing documentation, authorizations or face-to-face documentation based on our historical experience which primarily includes a historical collection rate of over 99% on Medicare claims. Revenue is recorded at amounts we estimate to be realizable for services provided.experience.
65

AMEDISYS, INC. AND SUBSIDIARIES
NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS
December 31, 2020
RevenueNet service revenue by payor class as a percentage of total net service revenue for each of our operating segments as described in Note 15 – Segment Information is as follows:
As of December 31,
202020192018
As of December 31,As of December 31,
2023202320222021
Home Health:Home Health:
Medicare
Medicare
MedicareMedicare41 %44 %50 %39 %40 %41 %
Non-Medicare - Episodic-basedNon-Medicare - Episodic-based%%%Non-Medicare - Episodic-based%%%
Non-Medicare - Non-episodic basedNon-Medicare - Non-episodic based13 %12 %12 %Non-Medicare - Non-episodic based15 %13 %12 %
Hospice (1):
Hospice:
Medicare
Medicare
MedicareMedicare34 %30 %23 %34 %33 %34 %
Non-MedicareNon-Medicare%%%Non-Medicare%%%
Personal Care%%%
100 %100 %100 %
Personal Care (1)
Personal Care (1)
%%%
High Acuity Care (2)
High Acuity Care (2)
%%— %
100 100 %100 %100 %
(1) Acquired Compassionate Care HospiceWe divested our personal care business on FebruaryMarch 31, 2023.
(2) We acquired Contessa Health on August 1, 2019, RoseRock Healthcare on April 1, 2019, Asana Hospice on January 1, 2020 and AseraCare Hospice on June 1, 2020.2021.
Home Health Revenue Recognition
Medicare Revenue
Effective January 1, 2020,All Medicare contracts are required to have a signed plan of care which represents a single performance obligation, comprised of the Centersdelivery of a series of distinct services that are substantially similar and have a similar pattern of transfer to the customer. Accordingly, we account for Medicarethe series of services ("episode") as a single performance obligation satisfied over time, as the customer simultaneously receives and Medicaid Services ("CMS") implementedconsumes the benefits of the goods and services provided. An episode starts the first day a revised case-mix adjustment methodology, the Patient-Driven Groupings Model ("PDGM"), to better align paymentbillable visit is performed and ends 60 days later or upon discharge, if earlier, with patient care needs and ensure that clinically complex and ill beneficiaries have adequate access to home health care. PDGM usesmultiple continuous episodes allowed. Each 60-day episode includes two 30-day periods of care rather than 60-day episodes of care as the unit of payment, eliminates the use of the number of therapy visits provided in determining payment and relies more heavily on clinical characteristics and other patient information.care.
Net service revenue is recorded based on the established Federal Medicare home health payment rate for a 30-day period of care. ASC 606 notes that if an entity has a right to consideration from a customer in an amount that corresponds directly with the value of the entity’s performance completed to date, the entity may recognize revenue in the amount to which the entity has a right to invoice. We have elected to apply the "right to invoice" practical expedient, and therefore, our revenue recognition is based on the reimbursement we are entitled to for each 30-day payment period.period of care. We utilize our historical average length of stay for each 30-day period of care as the measure of progress towards the satisfaction of our performance obligation.
PDGMThe Patient-Driven Groupings Model ("PDGM") uses timing, admission source, functional impairment levels and principal and other diagnoses to case-mix adjust payments. The case-mix adjusted payment for a 30-day period of care is subject to additional adjustments based on certain variables, including, but not limited to:to (a) an outlier payment if our patient’spatient's care was unusually costly (capped at 10% of total reimbursement per provider number); (b) a low utilization payment adjustment (“LUPA”) if the number of visits provided was less than the established threshold, which ranges from 2two to 6six visits and varies for every case-mix group under PDGM;group; (c) a partial payment if a patient is transferred to another provider or from another provider before completing the 30-day period of care; and (d) the applicable geographic wage index. Payments for routine and non-routine supplies are now included in the 30-day payment rate.
Medicare can also make various adjustments to payments received if we are unable to produce appropriate billing documentation or acceptable authorizations. We estimate the impact of such adjustments based on our historical collection experience, which primarily includes a historical collection rate of over 99% on Medicare claims, and record this estimate during the period in which services are rendered to revenue with a corresponding reduction to patient accounts receivable.
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December 31, 2023
Amounts due from Medicare include variable consideration for retroactive revenue adjustments due to settlements of audits and payment reviews. We determine our estimates for non-contractual revenue adjustments related to audits and payment reviews based on our historical experience and success rates in the claim appeals and adjudication process.
The Medicare home health benefit requires that beneficiaries be homebound (meaning that the beneficiary is unable to leave his/her home without a considerable and taxing effort), require intermittent skilled nursing, physical therapy or speech therapy services and receive treatment under a plan of care established and periodically reviewed by a physician. In order to provide greater flexibility during
Effective January 1, 2022, the novel coronavirus pandemicCenters for Medicare and Medicaid Services ("COVID-19"CMS"), CMS has relaxed the definition implemented a new notice of homebound status throughadmission ("NOA") process. The NOA process requires a one-time submission for each patient that establishes the duration of the public health emergency. During the pandemic, a beneficiary is considered homebound if they have been instructed by a physician not to leave their home because of a confirmed or suspected COVID-19 diagnosis or if the patient has a condition that makes them more susceptible to contracting COVID-19. Therefore, if a beneficiary is homebound due to COVID-19 and requires skilled services, the services will be covered under the Medicare home health benefit.
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December 31, 2020
All Medicare contracts are required to have a signed plan of care which represents a single performance obligation, comprised of the delivery of a series of distinct services that are substantially similar and have a similar pattern of transfer to the customer. Accordingly, the Company accounts for the series of services ("episode") as a single performance obligation satisfied over time, as the customer simultaneously receives and consumes the benefits of the goods and services provided. An episode starts the first day a billable visit is performed and ends 60 days later or upon discharge, if earlier, with multiple continuous episodes allowed.
A portion of reimbursement from each Medicare episode, referred to as a request for anticipated payment ("RAP"), is billed near the start of each 30-day period of care and cash is typically received beforecovers all services are rendered. Any cash received from Medicare for a RAP for acontiguous 30-day periodperiods of care that exceedsuntil the associatedpatient is discharged from home health services. If the NOA is not submitted timely, a payment reduction is applied equal to 1/30 of the 30-day payment rate for each day from the start of care date until the date the NOA is submitted.
Non-Medicare Revenue
Payments from non-Medicare payors are either a percentage of Medicare rates, per-visit rates or case rates depending upon the terms and conditions established with such payors. Approximately 30% of our managed care contract volume affords us the opportunity to receive additional payments if we achieve certain quality or process metrics as defined in each contract (e.g. star ratings and acute-care hospitalization rates). We record revenue earned is recorded to accrued expenses within our consolidated balance sheets. CMS reduced the upfront payment for RAPs to 20% for 2020 and has fully eliminated payments associated with RAPs in 2021.
Non-Medicare Revenuethese metrics at the time the amounts are probable and estimable.
Episodic-based Revenue. We recognize revenue in a similar manner as we recognize Medicare revenue for amounts that are paid by other insurance carriers, including Medicare Advantage programs; however, these amounts can vary based upon the negotiated terms, the majority of which generally range from 90% to 100% of Medicare rates.
Non-episodic based Revenue. GrossFor our per visit contracts, gross revenue is recorded on an accrual basis based upon the date of service at amounts equal to our established or estimated per-visit rates. For our case rate contracts, gross revenue is recorded over our historical average length of stay using the established case rate for each admission. Contractual revenue adjustments are recorded for the difference between our standard rates and the contracted rates to be realized from patients, third parties and others for services provided and are deducted from gross revenue to determine net service revenue. We also make non-contractual revenue adjustments to non-episodic revenue based on our historical experience to reflect the estimated transaction price. We receive a minimal amount of our net service revenue from patients who are either self-insured or are obligated for an insurance co-payment.
Under our case rate contracts, we may receive reimbursement before all services are rendered. Any cash received that exceeds the associated revenue earned is recorded to deferred revenue in accrued expenses within our consolidated balance sheets.
Hospice Revenue Recognition
Hospice Medicare Revenue
Gross revenue is recorded on an accrual basis based upon the date of service at amounts equal to the estimated payment rates. The estimated payment rates are predetermined daily or hourly rates for each of the four levels of care we deliver. The four levels of care are routine care, general inpatient care, continuous home care and respite care. Routine care accounted for 97% of our total Medicare hospice service revenue for each of 2020, 20192023, 2022 and 2018,2021, respectively. There are two separate payment rates for routine care: payments for the first 60 days of care and care beyond 60 days. In addition to the two routine rates, we may also receive a service intensity add-on (“SIA”). The SIA is based on visits made in the last seven days of life by a registered nurse or medical social worker for patients in a routine level of care.
The performance obligation is the delivery of hospice services to the patient, as determined by a physician, each day the patient is on hospice care.
We make adjustments to Medicare revenue for non-contractual revenue adjustments, which include our inability to obtain appropriate billing documentation or acceptable authorizations and other reasons unrelated to credit risk. We estimate the impact of these non-contractual revenue adjustments based on our historical collection experience, which primarily includes a historical collection rate of over 99% on Medicare claims, and record it during the period services are rendered.
Amounts due from Medicare include variable consideration for retroactive revenue adjustments due to settlements of audits and payment reviews. We determine our estimates for non-contractual revenue adjustments related to audits and payment reviews based on our historical experience and success rates in the claim appeals and adjudication process.
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December 31, 2023
Additionally, our hospice service revenue is subject to certain limitations on payments from Medicare which are considered variable consideration. We are subject to an inpatient cap limit and an overall Medicare payment cap for each provider number. We monitor these caps on a provider-by-provider basis and estimate amounts due back to Medicare if we estimate a cap has been exceeded. We record these adjustments as a reduction to revenue and an increase in accrued expenses within our consolidated balance sheets. Providers are required to self-report and pay their estimated cap liability by February 28th28th of the following year. As of December 31, 2020, we have settled our Medicare hospice reimbursements for all fiscal years through October 31, 2013. As of December 31, 2020,2023, we have recorded $9.3$2.3 million for estimated amounts due back to Medicare in accrued expenses for the Federal cap years ended October 31, 20142017 through September 30, 2021; approximately $2.0 million of this balance was acquired with the AseraCare Hospice ("AseraCare") acquisition.2024. As of December 31, 2019,2022, we had recorded $5.7$4.3 million for estimated amounts due back to Medicare in accrued expenses for the Federal cap years ended October 31, 20132016 through September 30, 2020.
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December 31, 2020
2023.
Hospice Non-Medicare Revenue
Gross revenue is recorded on an accrual basis based upon the date of service at amounts equal to our established rates or estimated per day rates, as applicable. Contractual revenue adjustments are recorded for the difference between our standard rates and the contractual rates to be realized from patients, third partythird-party payors and others for services provided and are deducted from gross revenue to determine our net service revenue. We also make non-contractual adjustments to non-Medicare revenue based on our historical experience to reflect the estimated transaction price.
Personal Care Revenue Recognition
Personal Care Revenue
We generateFor the periods prior to the divestiture of our personal care line of business on March 31, 2023, we generated net service revenues by providing our services directly to patients based on authorized hours, visits or units determined by the relevant agency, at a rate that iswas either contractual or fixed by legislation. Net service revenue iswas recognized at the time services arewere rendered based on gross charges for the services provided, reduced by estimates for contractual and non-contractual revenue adjustments. We receivereceived payment for providing such services from payors, including state and local governmental agencies, managed care organizations, commercial insurers and private consumers. Payors includeincluded the following elder service agencies: Aging Services Access Points ("ASAPs"), Senior Care Options ("SCOs"), Program of All-Inclusive Care for the Elderly ("PACE") and the Veterans Administration ("VA").
High Acuity Care Revenue Recognition
High Acuity Care Revenue
Our revenues are primarily derived from contracts with (1) health insurance plans for the coordination and provision of home recovery care services to clinically-eligible patients who are enrolled members in those insurance plans and (2) health system partners for the coordination and provision of home recovery care services to clinically-eligible patients who are discharged early from a health system facility to complete their inpatient stay at home.
Under our health insurance plan contracts, we provide home recovery care services, which include hospital-equivalent ("H@H") and skilled nursing facility ("SNF") equivalent services ("SNF@H"), for high acuity care patients on a full risk basis whereby we assume the financial risk for the coordination and payment of all hospital or SNF replacement medical services necessary to treat the medical condition for which the patient was diagnosed in a home-based setting for a 30-day (H@H) or 60-day (SNF@H) episode of care in exchange for a fixed contracted bundled rate. For H@H programs, the fixed rate is based on the assigned diagnosis related group ("DRG") and the 30-day post-discharge related spend. For SNF@H programs, the fixed rate is based on the 60-day post-discharge related spend. Our performance obligation is the coordination and provision of patient care in accordance with physicians’ orders over either a 30-day or 60-day episode of care. The majority of our care coordination services and direct patient care is provided in the first five to seven days of the episode period (the "acute phase"). Monitoring services and follow-up direct patient care, as deemed necessary by the treating physician, are provided throughout the remainder of the episode. Since the majority of our services are provided during the acute phase, we recognize net service revenue over the acute phase based on gross charges for the services provided per the applicable managed care contract rates, reduced by estimates for revenue adjustments.
Under our contracts with health system partners, we provide home recovery care services for high acuity patients on a limited risk basis whereby we assume the risk for certain healthcare services during the remainder of an inpatient acute stay serviced at the patient’s home (completing H@H - "CH@H") in exchange for a contracted per diem rate. The performance obligation is the coordination and provision of required medical services, as determined by the treating physician, for each day the patient receives inpatient-equivalent care at home. As such, net service revenue is recognized as services are administered and as our performance obligations are satisfied on a per diem basis, reduced by estimates for revenue adjustments.
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December 31, 2023
We recognize adjustments to revenue during the period in which changes to estimates of assigned patient diagnoses or episode terminations become known, in accordance with the applicable managed care contracts. For certain health insurance plans, revenue is reduced by amounts owed by enrollees to healthcare providers under deductible, coinsurance or copay provisions of health insurance plan policies, since those amounts are repaid to the health insurance plans by us as part of a retrospective reconciliation process.
Government Grants
In the absence of specific guidance toWe account for government grants under U.S. GAAP, we have decided to account for government grantsin accordance with ASC 832, Government Assistance, by applying the grant model in accordance with International Accounting Standard ("IAS") 20, Accounting for Government Grants and Disclosure of Government Assistance, and as such, we recognize grant income on a systematic basis in line with the recognition of expenses or the loss of revenues for which the grants are intended to compensate. We recognize grants once both of the following conditions are met: (1) we are able to comply with the relevant conditions of the grant and (2) the grant will be received. See Note 3 -4 – Novel Coronavirus Pandemic ("COVID-19") for additional information on our accounting for government funds received under the Coronavirus Aid, Relief and Economic Security Act ("CARES Act") and the Mass Home Care ASAP COVID-19 Provider Sustainability Program..
Cash, Cash Equivalents and Restricted Cash
Cash and cash equivalents include money market funds, certificates of deposit and all highly liquid debt instruments with maturities of three months or less when purchased. OurThe Company maintains cash balance aswith commercial banks, which are insured by the Federal Deposit Insurance Corporation ("FDIC"). At various times, the Company has deposits in these financial institutions in excess of December 31, 2020 includes approximately $77 million associated with the CARES Act Provider Relief Fund ("PRF"). We separatedamount insured by the PRF funds intoFDIC. The Company has not experienced any losses related to these balances and believes its credit risk to be minimal. The carrying amounts of our cash and cash equivalents approximate their own account and as of December 31, 2020, we have only transferred funds used during the nine-month period ended September 30, 2020 to our operating account. We will transfer funds used during the three-month period ended December 31, 2020 to our operating account in 2021. fair values, which are primarily based on Level 1 inputs.
Restricted cash includes cash and cash equivalents that isare not available for ordinary business use. As of December 31, 2020,2023 and 2022, we had $1.5$12.4 million ofand $13.6 million, respectively, classified as restricted cash that wasrelated to funds placed into an escrow account related toaccounts in connection with the indemnity, closing payment and other provisions within the Asana Hospice purchase agreement. Asagreements of December 31, 2019, we had $66.2 million of restricted cash that was placed into an escrow account to fund the acquisition of Asana Hospice on January 1, 2020.our acquisitions and divestitures. See Note 5 – Mergers, Acquisitions and Dispositions for additional information.
The following table summarizes the balances related to our cash, cash equivalents and restricted cash (amounts in millions):
As of December 31,
20202019
As of December 31,As of December 31,
202320232022
Cash and cash equivalentsCash and cash equivalents$81.8 $30.3 
Restricted cashRestricted cash1.5 66.2 
Cash, cash equivalents and restricted cashCash, cash equivalents and restricted cash$83.3 $96.5 
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NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS
December 31, 20202023
Patient Accounts Receivable
We report accounts receivable from services rendered at their estimated transaction price, which includes contractual and non-contractual revenue adjustments based on the amounts expected to be due from payors. Our patient accounts receivable are uncollateralized and consist of amounts due from Medicare, Medicaid, other third-party payors and patients. The Company'sOur non-Medicare third-party payor base is comprised of a diverse group of payors that are geographically dispersed across the country. As of December 31, 2020,2023, there is no single payor, other than Medicare, that accounts for more than 10% of our total outstanding patient receivables. Thus, we believe there are no other significant concentrations of receivables that would subject us to any significant credit risk in the collection of our patient accounts receivable. We write off accounts on a monthly basis once we have exhausted our collection efforts and deem an account to be uncollectible. We believe the collectibilitycollectability risk associated with our Medicare accounts, which represent 64%represented 69% and 58%67% of our net patient accounts receivable at December 31, 20202023 and 2019,2022, respectively, is limited due to our historical collection rate of over 99% from Medicare and the fact that Medicare is a U.S. government payor.
We do not believe there are any significant concentrations of revenues from any payor that would subject us to any significant credit risk in the collection of our accounts receivable.
Medicare Home Health
For our home health patients, our pre-billing process includes verifying that we are eligible for payment from Medicare for the services that we provide to our patients. Our Medicare billing begins with a process to ensure that our billings are accurate through the utilization of an electronic Medicare claim review. We submit a RAP for 20%bill Medicare following the end of our estimated payment for each 30-day period of care. The RAP received for that billing period is then deducted from our final payment. If a final bill is not submitted within the greater of 90 days from the start of the 30-day period of care or 60 days fromupon discharge, if earlier, for the dateservices provided to the RAP was paid, any RAPs received for that billing period will be recouped by Medicare from any other claims in process for that particular provider number. The RAP claim must then be resubmitted. CMS has mandated the full elimination of all upfront payments associated with RAPs in 2021.patient.
Medicare Hospice
For our hospice patients, our pre-billing process includes verifying that we are eligible for payment from Medicare for the services that we provide to our patients. Our Medicare billing begins with a process to ensure that our billings are accurate through the utilization of an electronic Medicare claim review. We bill Medicare on a monthly basis for the services provided to the patient.
Non-Medicare Home Health, Hospice, Personal Care and PersonalHigh Acuity Care
For our non-Medicare patients, our pre-billing process primarily begins with verifying a patient’s eligibility for services with the applicable payor. Once the patient has been confirmed for eligibility, we will provide services to the patient and bill the applicable payor. Our review and evaluation of non-Medicare accounts receivable includes a detailed review of outstanding balances and special consideration to concentrations of receivables from particular payors or groups of payors with similar characteristics that would subject us to any significant credit risk.
Property and Equipment
Property and equipment is stated at cost and depreciated on a straight-line basis over the estimated useful lives of the assets or life of the lease, if shorter. Additionally, we have internally developed computer software for our own use. Additions and improvements (including interest costs for construction of qualifying long-lived assets) are capitalized. Maintenance and repair expenses are charged to expense as incurred. The cost of property and equipment sold or disposed of and the related accumulated depreciation are eliminated from the property and equipment and related accumulated depreciation accounts, and any gain or loss is credited or charged to other general and administrative expenses.income (expense).
We assess the impairment of a long-lived asset group whenever events or changes in circumstances indicate that the asset’s carrying value may not be recoverable. Factors we consider important that could trigger an impairment review include but are not limited to the following:
A significant change in the extent or manner in which the long-lived asset group is being used. 
A significant change in the business climate that could affect the value of the long-lived asset group.
A significant change in the market value of the assets included in the asset group.
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December 31, 2020
If we determine that the carrying value of long-lived assets may not be recoverable, we compare the carrying value of the asset group to the undiscounted cash flows expected to be generated by the asset group. If the carrying value exceeds the
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December 31, 2023
undiscounted cash flows, an impairment charge is indicated. An impairment charge is recognized to the extent that the carrying value of the asset group exceeds its fair value.
We generally provide for depreciation over the following estimated useful service lives.
Years
BuildingBuildings39
Leasehold improvementsLesser of lease term or expected useful life
Equipment and furniture3 to 7
Vehicles5
Computer software2 to 7
Finance leasesLeased copiers3Lesser of lease term or expected useful life
Leased fleetLesser of lease term or expected useful life

The following table summarizes the balances related to our property and equipment for 20202023 and 20192022 (amounts in millions):
As of December 31,
20202019
Building and leasehold improvements$9.0 $8.7 
As of December 31,As of December 31,
202320232022
Buildings and leasehold improvements
Equipment and furnitureEquipment and furniture53.1 55.6 
Finance leasesFinance leases5.9 5.2 
Computer softwareComputer software50.7 54.7 
118.7 124.2 
Less: accumulated depreciation(95.0)(96.1)
$23.7 $28.1 
134.2
Less: Accumulated depreciation
$
Depreciation expense for 2020, 20192023, 2022 and 20182021 was $12.1$18.2 million, $11.6$11.5 million and $10.8$12.1 million, respectively.
Business Combinations
We account for acquisitions using the acquisition method of accounting in accordance with ASC 805, Business Combinations. Acquisitions are accounted for as purchases and are included in our consolidated financial statements from their respective acquisition dates. Assets acquired, and liabilities assumed and noncontrolling interests, if any, are measured at fair value on the acquisition date using the appropriate valuation method. Goodwill generated from acquisitions is recognized for the excess of the purchase price over tangible and identifiable intangible assets. In determining the fair value of identifiable intangible assets and any noncontrolling interests, we use various valuation techniques including discounted cash flow analysis, the income approach, the cost approach and the market approach. These valuation methods require us to make estimates and assumptions surrounding projected revenues and costs, future growth rates and discount rates.
Goodwill and Other Intangible Assets
As of December 31, 2023, we had a goodwill balance of $1,244.7 million. Goodwill represents the amount of the purchase price in excess of the fair values assigned to the underlying identifiable net assets of acquired businesses. Goodwill is not amortized, but is subject to an annual impairment test. Tests are performed more frequently if events occur or circumstances change that would more likely than not reduce the fair value of the reporting unit below its carrying amount. These events or circumstances include, but are not limited to, a significant adverse change in the business environment, regulatory environment or legal factors or a substantial decline in the market capitalization of our stock.
Each of our operating segments described in Note 1415 – Segment Information is considered to represent an individual reporting unit for goodwill impairment testing purposes. We consider each of our home health care centers to constitute an individual business for which discrete financial information is available. However, since these care centers have substantially similar operating and economic characteristics and resource allocations and since significant investment decisions concerning these businesses are centralized and the benefits broadly distributed, we have aggregated these care centers and deemed them to constitute a single reporting unit. We have applied this same aggregation principle to our hospice and personal-care care centers and high acuity care joint ventures and have also deemed each of them to be a single reporting unit.
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NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS
December 31, 20202023
During 2020,2023, we performed a qualitative assessment to determine if it iswas more likely than not that the fair value of theour reporting units arewere less than their carrying values by evaluating relevant events and circumstances including financial performance, market conditions and share price. Based on this assessment, we did not record any goodwill impairment charges and none ofconcluded that the goodwill associated with our varioushome health and hospice reporting units was not considered at risk of impairment as of October 31, 2020. Since2023. In addition to the datequalitative assessment, we also performed a quantitative analysis using an income approach for our high acuity care reporting unit due to delays in achieving our long-term projections established as of our last annual goodwill impairment test, there have been no material developments, events, changes in operating performance or other circumstances that would cause managementthe August 2021 acquisition date. This quantitative analysis required us to believe it is more likely than notmake estimates and assumptions surrounding projected revenues and costs, growth rates and discount rates. Based on this analysis, we concluded that the fair valuegoodwill associated with our high acuity care reporting unit was not impaired as of anyOctober 31, 2023.
As of our reporting units would be less than their carrying amounts.
December 31, 2023, we had an other intangible assets balance of $102.7 million. Intangible assets consist of certificates of need, licenses, acquired names, non-compete agreements and technology. As of December 31, 2023, our non-compete agreements.agreements and amortizable acquired names were fully amortized. We amortize non-compete agreements and acquired names that we do not intend to use indefinitely on a straight-line basis over their estimated useful lives, which are generally two to three years for non-compete agreements and up to three years for acquired names. We amortize technology over its estimated useful service life, which is generally up to seven years. Our indefinite-lived intangible assets are reviewed for impairment annually or more frequently if events occur or circumstances change that would more likely than not reduce the fair value of the intangible asset below its carrying amount. During 2020, weWe performed a qualitative assessment of our indefinite-lived intangible assets; as a result of this analysis, we wrote off approximately $4.2 million of acquired namesassets during 2023 and determined that are no longer in use. During 2019, we also performed a qualitative assessment of our indefinite-lived intangible assets; as a result of this analysis, we wrote off approximately $1.5 million of acquired names. Therethere have been no material developments, events, changes in operating performance or other circumstances that would cause management to believe it is more likely than not that the fair value of any of our remainingindefinite-lived intangible assets would be less than their carrying amounts.
Debt Issuance Costs
During 2019, we recorded $0.8 million in deferred debt issuance costs as a reduction to long-term obligations, less current portion in our consolidated balance sheet in connection with our entry into the Amended Credit Agreement (See Note 8 - Long-Term Obligations). As of December 31, 2020 and 2019, we had unamortized debt issuance costs of $2.7 million and $3.5 million, respectively, recorded as a reduction to long-term obligations, less current portion in our accompanying consolidated balance sheets. We amortize deferred debt issuance costs related to our long-term obligations over the term of the obligation through interest expense, unless the debt is extinguished, in which case unamortized balances are immediately expensed. The unamortized debt issuance costs of $2.7$2.6 million at December 31, 20202023 will be amortized over a weighted-average amortization period of 3.12.6 years.
Fair Value of Financial Instruments
The following details our financial instruments where the carrying value and the fair value differ (amounts in millions):
Fair Value at Reporting Date Using Fair Value at Reporting Date Using
Financial InstrumentFinancial InstrumentCarrying Value as of
December 31, 2020
Quoted Prices in Active
Markets for Identical
Items
(Level 1)
Significant Other
Observable Inputs
(Level 2)
Significant
Unobservable Inputs
(Level 3)
Financial InstrumentCarrying Value as of
December 31, 2023
Quoted Prices in Active
Markets for Identical
Items
(Level 1)
Significant Other
Observable Inputs
(Level 2)
Significant
Unobservable Inputs
(Level 3)
Long-term obligationsLong-term obligations$215.1 $$217.7 $
The fair value hierarchy is based on three levels of inputs, of which the first two are considered observable and the last unobservable, that may be used to measure fair value. The three levels of inputs are as follows:
Level 1 – Quoted prices in active markets for identical assets and liabilities. 
Level 2 – Inputs other than Level 1 that are observable, either directly or indirectly, such as quoted prices for similar assets or liabilities, quoted prices in markets that are not active or other inputs that are observable or can be corroborated by observable market data for substantially the full term of the assets or liabilities.
Level 3 – Unobservable inputs that are supported by little or no market activity and are significant to the fair value of the assets or liabilities.
Our deferred compensation plan assets are recorded at fair value and are considered a level 2 measurement. For our other financial instruments, including our cash and cash equivalents, patient accounts receivable, accounts payable, payroll and employee benefits and accrued expenses, we estimate the carrying amounts approximate fair value.
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NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS
December 31, 20202023
Income Taxes
We use the asset and liability approach for measuring deferred tax assets and liabilities based on temporary differences existing at each balance sheet date using currently enacted tax rates. Our deferred tax calculation requires us to make certain estimates about future operations. Deferred tax assets are reduced by a valuation allowance when we believe it is more likely than not that some portion or all of the deferred tax assets will not be realized. The effect of a change in tax rate is recognized as income or expense in the period that includes the enactment date. As of December 31, 2020 and 2019, our net deferred tax assets were $48.0 million and $21.4 million, respectively.
Management regularly assesses the ability to realize deferred tax assets recorded in the Company’s entities based upon the weight of available evidence, including such factors as the recent earnings history and expected future taxable income. In the event future taxable income is below management’s estimates or is generated in tax jurisdictions different than projected, we could be required to increase the valuation allowance for deferred tax assets. This would result in an increase in our effective tax rate.
Share-Based Compensation
We record all share-based compensation as expense in the financial statements measured at the fair value of the award. We recognize compensation cost on a straight-line basis over the requisite service period for each separately vesting portion of the award. Share-based compensation expense for 2020, 20192023, 2022 and 20182021 was $26.7$29.0 million, $25.0$16.6 million and $17.9$23.8 million, respectively, and the total income tax benefit recognized for these expenses was $4.7$7.5 million, $4.6$4.3 million and $4.3$6.0 million, respectively.respectively, prior to the application of the income tax compensation rules under Internal Revenue Code section 162(m) ("162(m)"). As of December 31, 2023, the income tax benefit recognized for the three-year period was reduced by a cumulative $2.7 million, pursuant to 162(m).
Weighted-Average Shares Outstanding
Net (loss) income per share attributable to Amedisys, Inc. common stockholders, calculated on the treasury stock method, is based on the weighted average number of shares outstanding during the period. The following table sets forth, for the periods indicated, shares used in our computation of weighted-average shares outstanding, which are used to calculate our basic and diluted net (loss) income attributable to Amedisys, Inc. common stockholders (amounts in thousands):
For the Years Ended December 31,
202020192018
For the Years Ended December 31,For the Years Ended December 31,
2023202320222021
Weighted average number of shares outstanding – basicWeighted average number of shares outstanding – basic32,559 32,142 32,791 
Effect of dilutive securities:Effect of dilutive securities:
Stock options
Stock options
Stock optionsStock options420 545 502 
Non-vested stock and stock unitsNon-vested stock and stock units289 303 316 
Weighted average number of shares outstanding – dilutedWeighted average number of shares outstanding – diluted33,268 32,990 33,609 
Anti-dilutive securitiesAnti-dilutive securities25 117 50 
Advertising Costs
We expense advertising costs as incurred. Advertising expense for 2020, 20192023, 2022 and 20182021 was $8.0$7.2 million, $8.5$7.3 million and $7.0$7.4 million, respectively.

3. INVESTMENTS
We consolidate investments when the entity is a variable interest entity ("VIE") and we are the primary beneficiary or if we have controlling interests in the entity, which is generally ownership in excess of 50%. Third-party equity interests in our consolidated joint ventures are reflected as noncontrolling interests in our consolidated financial statements.
We account for investments in entities in which we have the ability to exercise significant influence under the equity method if we hold 50% or less of the voting stock and the entity is not a VIE in which we are the primary beneficiary. The book value of investments that we account for under the equity method of accounting totaled $46.1 million and $40.5 million as of December 31, 2023 and 2022, respectively, and is reflected in other assets within our consolidated balance sheets.
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December 31, 2023
We account for investments in entities in which we have less than 20% ownership interest under the cost method of accounting if we do not have the ability to exercise significant influence over the investee. During 2022, we made a $15.0 million investment in a home health benefit manager, which is accounted for under the cost method. During 2021, we made a $5.0 million investment in a workforce optimization company, which is accounted for under the cost method. The book value of investments that we account for under the cost method of accounting was $20.0 million as of December 31, 2023 and 2022 and is reflected in other assets within our consolidated balance sheets.
During the three-month period ended December 31, 2022, we sold a 49% interest in two of our home health care centers while maintaining a controlling interest in the newly formed joint venture. We are consolidating this joint venture. The total cash consideration received for the 49% noncontrolling interest was $1.9 million. In connection with the transaction, we recorded an after-tax gain of $1.4 million; this gain was recorded to additional paid-in capital within our consolidated balance sheet. During the three-month period ended September 30, 2022, we sold a 30% interest in two of our home health care centers while maintaining a controlling interest in the newly formed joint venture. We are consolidating this joint venture. The total cash consideration received for the 30% noncontrolling interest was $3.9 million. In connection with the transaction, we recorded an after-tax gain of $2.9 million; this gain was recorded to additional paid-in capital within our consolidated balance sheet.
During 2021, a third-party acquired a majority of the issued and outstanding membership interests of one of our equity method investments, Medalogix, for cash, with the remaining membership interests rolling over into a newly formed entity that includes Medalogix as well as another healthcare predictive data and analytics company. We rolled over 100% of our ownership interest in Medalogix to the newly formed entity, and in connection with this transaction, we recognized a $31.1 million gain based on the purchase price of Medalogix, which is reflected in gain on equity method investments within our consolidated statements of operations.
Our high acuity care segment includes interests in several joint ventures with health system partners and a professional corporation that employs clinicians. Each of these entities meets the criteria to be classified as a VIE. As of December 31, 2023, we are consolidating all but one of our admitting joint ventures with health system partners as well as the professional corporation as we have concluded that we are the primary beneficiary of these VIEs; the joint venture that is not consolidated is accounted for under the equity method of accounting. We have management agreements in place with each of the consolidated entities whereby we manage the entities and run the day-to-day operations. As such, we possess the power to direct the activities that most significantly impact the economic performance of the VIEs. The significant activities include, but are not limited to, negotiating provider and payor contracts, establishing patient care policies and protocols, making employment and compensation decisions, developing the operating and capital budgets, performing marketing activities and providing accounting support. We also have the obligation to absorb any expected losses and the right to receive benefits. Additionally, from time to time we may be required to provide joint venture funding.
During the year ended December 31, 2022, we recorded a $3.0 million impairment charge in connection with the wind down of operations of one of our high acuity care joint ventures accounted for under the equity method of accounting.
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December 31, 2023
The terms of the agreements with each VIE prohibit us from using the assets of the VIE to satisfy the obligations of other entities. The carrying amount of the VIEs’ assets and liabilities included in our consolidated balance sheets are as follows (amounts in millions):
As of December 31,
20232022
ASSETS
Current assets:
     Cash and cash equivalents$8.8 $15.6 
     Patient accounts receivable9.0 6.1 
     Other current assets0.1 0.6 
          Total current assets17.9 22.3 
Property and equipment0.1 0.1 
Operating lease right of use assets0.1 0.1 
Goodwill8.5 8.5 
Intangible assets0.4 0.4 
Other assets0.3 0.2 
          Total assets$27.3 $31.6 
LIABILITIES
Current liabilities:
     Accounts payable$0.5 $0.1 
     Payroll and employee benefits0.9 0.5 
     Accrued expenses7.9 5.8 
     Operating lease liabilities— 0.1 
     Current portion of long-term obligations— 0.2 
          Total liabilities$9.3 $6.7 

3.4. NOVEL CORONAVIRUS PANDEMIC ("COVID-19")
In March 2020, the World Health Organization declared COVID-19 a pandemic. As a healthcare at home company, we have been and will continue to be impacted by the effects of COVID-19; however, we remain committed to carrying out our mission of caring for our patients. We will continue to closely monitor the impact of COVID-19 on all aspects of our business, including the impacts to our employees, patients and suppliers; however, at this time, we are unable to estimate the ultimate impact the pandemic will have on our consolidated financial condition, results of operations or cash flows.
On March 27, 2020, the CARES Act was signed into legislation. The CARES Act providesprovided for $175 billion to healthcare providers, including hospitals on the front lines of the COVID-19 pandemic. Of this total allocated amount, $30 billion was distributed immediately to providers based on their proportionate share of Medicare fee-for-service reimbursements in 2019. Healthcare providers were required to sign an attestation confirming receipt of the Provider Relief Fund ("PRF") funds and agree to the terms and conditions of payment. Our home health and hospice segments received approximately $100 million from the first $30 billion of funds distributed to healthcare providers in April 2020, which is inclusive of $2 million related to our joint venture care centers (equity method investments). We also acquired approximately $6 million of PRF funds in
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December 31, 2020
connection with the acquisition of AseraCare.AseraCare Hospice ("AseraCare"). Under the terms and conditions for receipt of the payment, we arewere allowed to use the funds to cover lost revenues and health care costs related to COVID-19 through June 30, 2021, and we arewere required to properly and fully document the use of these funds in reports to the U.S. Department of Health and Human Services ("HHS"). All required reporting was completed during the three-month period ended September 30, 2021, and our audit report was submitted to HHS on September 26, 2022.
For our wholly-owned subsidiaries, we have decided to only utilizeutilized PRF funds to the extent we havehad qualifying COVID-19 expenses, which totaled $33 million for our home health and hospice segments during the year ended December 31, 2020. Accordingly, for our wholly-owned subsidiaries,expenses; we willdid not be usinguse PRF funds to cover lost revenues resulting from COVID-19. The grant income associated with the COVID-19 expenses incurred to datethrough June 30, 2021 is reflected in other operating income within our consolidated statementstatements of operations.
HHS issued new guidance in September 2020 noting that PRF funds can be used towards lost revenues or expenses attributable to COVID-19 through June 30, 2021.
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December 31, 2023
We dodid not believe that we will fully utilize the funds received; therefore, we recorded a liability related to theall unutilized funds that we do not expect to utilize totaling $60 million which is reflectedwere repaid in the Provider Relief Fund Advance account in current liabilities within our consolidated balance sheet. Funds that we intend to use in the future to cover COVID-19 expenses, which we have estimated to be approximately $12 million, have been recorded to a deferred liability account within accrued expenses in our consolidated balance sheet. These estimates may change as our ability to utilize and retain the funds will depend on the magnitude, timing and nature of the impact of the pandemic.October 2021. In summary, the total funds that we have received from the CARES Act PRF were accounted for as of December 31, 2020 consist of the followingfollows (amounts in millions):
Amount
Funds utilized during the year ended December 31, 2020through June 30, 2021 by consolidated entities$33.346.6 
Estimated funds to be utilized January 2021 through June 202111.6 
Estimated funds to beFunds repaid to the government by consolidated entities (excludes $0.2 million of interest repaid)58.3 60.0 
Funds receivedutilized through June 30, 2021 by unconsolidated joint ventures1.91.3 
Funds repaid to the government by unconsolidated joint ventures0.6 
$106.8 
On April 24, 2020, HHS distributed an additional $18 billion in funds to healthcare providers. We did not receive, nor apply, for any additional funds from this second distribution. On October 1, 2020, HHS announced $20 billion in new funding to healthcare providers under the Phase 3 general distribution. We did not apply for any additional funds from this distribution.
The CARES Act also providesprovided for the temporary suspension of the automatic 2% reduction of Medicare claim reimbursements (sequestration)("sequestration") for the period May 1, 2020 through December 31, 2020. During 2020 and 2021, Congress passed additional COVID-19 relief legislation which extended the 2% suspension of sequestration through March 31, 2022; sequestration was reinstated as a 1% reduction to Medicare claim reimbursements effective April 1, 2022 and a 2% reduction to Medicare claim reimbursements effective July 1, 2022. We recognized benefits to net service revenue totaling $13 million and $36 million during 2022 and 2021, respectively.
Additionally, the CARES Act provided for the deferral of the employer share of social security tax (6.2%), effective for payments due after the enactment date. Fifty percent of the deferred payroll taxes are due ondate through December 31, 2021 with the remaining amounts due on December 31, 2022. As of December 31,2020. During 2020, we have deferred payment of approximately $55 million of social security taxes; approximately $28taxes. Approximately $27 million is reflectedwas paid during December 2021; the remaining balance was paid during December 2022.

5. MERGERS, ACQUISITIONS AND DISPOSITIONS
Mergers
On June 26, 2023, Amedisys, UnitedHealth Group Incorporated, a Delaware corporation ("UnitedHealth Group"), and Aurora Holdings Merger Sub Inc., a Delaware corporation and a wholly owned subsidiary of UnitedHealth Group ("Merger Sub"), entered into an Agreement and Plan of Merger (the "Merger Agreement"), pursuant to which Merger Sub will merge with and into Amedisys with Amedisys continuing as the surviving corporation and becoming a wholly owned subsidiary of UnitedHealth Group (the “Merger”).
Subject to the terms and conditions set forth in the Merger Agreement, at the effective time of the Merger (the "Effective Time"), by virtue of the Merger: (i) each share of Amedisys common stock (“Amedisys Common Stock”) held in treasury by Amedisys or owned by UnitedHealth Group or Merger Sub or any of their respective subsidiaries, in each case, immediately prior to the Effective Time will be cancelled (collectively, “cancelled shares”) without consideration; and (ii) each share of payrollAmedisys Common Stock, other than any cancelled shares, issued and employee benefitsoutstanding immediately prior to the Effective Time will be converted into the right to receive $101 per share in cash, without interest, less any applicable withholding taxes.
The Merger is subject to a number of conditions to closing as specified in the Merger Agreement. These closing conditions include, among others, (i) approval by Amedisys stockholders at the Amedisys Stockholders Meeting (as defined in the Merger Agreement) of the proposal to adopt the Merger Agreement, which approval was obtained on September 8, 2023; (ii) the expiration or termination of the applicable waiting period (and any extension thereof) under the Hart-Scott-Rodino Antitrust Improvements Act of 1976, as amended; (iii) the receipt of the required state regulatory approvals; (iv) the absence of any law or order that has the effect of enjoining or otherwise prohibiting the completion of the Merger; and (v) the expiration or early termination of the waiting period (and any extension thereof) applicable to the consummation of the transactions contemplated by the Merger Agreement under all applicable antitrust laws without the imposition by any governmental entity of any term, condition, obligation, requirement, limitation, prohibition, remedy, sanction or other long-term obligationsaction that has resulted in or would reasonably be expected to result in a Burdensome Condition (as defined in the Merger Agreement).
As previously disclosed in Amedisys’ Current Report on Form 8-K filed with the SEC on May 3, 2023 and its Quarterly Report on Form 10-Q filed with the SEC on May 4, 2023, Amedisys entered into an Agreement and Plan of Merger on May 3, 2023 (the “OPCH Merger Agreement”) with Option Care Health, Inc., a Delaware corporation (“OPCH”), and Uintah Merger Sub, Inc., a Delaware corporation and wholly-owned subsidiary of OPCH (“OPCH Merger Sub”). On June 26, 2023, Amedisys, OPCH and OPCH Merger Sub entered into the Termination Agreement (the “Termination Agreement”), pursuant to which the parties thereto agreed to terminate the OPCH Merger Agreement and grant mutual releases by the parties of all claims against the other parties based upon, arising from, in connection with or relating to the OPCH Merger Agreement. Pursuant to the terms of the Termination Agreement, each of the termination of the OPCH Merger Agreement and the mutual releases provided for in
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AMEDISYS, INC. AND SUBSIDIARIES
NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS
December 31, 2023
the Termination Agreement would become effective upon receipt by OPCH of a $106,000,000 termination fee payable by, or on behalf of, Amedisys within 24 hours of the execution of the Termination Agreement (i.e., before the market open on June 27, 2023). On June 26, 2023, following the execution of the Termination Agreement, UnitedHealth Group, on behalf of Amedisys, delivered funds to OPCH in an amount equal to $106,000,000, representing the termination fee payable to OPCH under the OPCH Merger Agreement and the Termination Agreement, satisfying the condition precedent to the effectiveness of the termination of the OPCH Merger Agreement and the releases contained in the Termination Agreement. If the Merger Agreement is terminated under certain specified circumstances, Amedisys may be required to reimburse UnitedHealth Group for the $106,000,000 termination fee that UnitedHealth Group, on Amedisys’ behalf, paid to OPCH in addition to the $125,000,000 termination fee payable by Amedisys to UnitedHealth Group upon termination of the Merger Agreement. The $106,000,000 termination fee was recorded to other income (expense) within our consolidated statement of operations with a corresponding liability to termination fee paid by UnitedHealth Group within our consolidated balance sheet.
In December 2020, Congress passed additional COVID-19 relief legislation as part of the Consolidated Appropriations Act, 2021. This legislation extended the suspension of sequestration through March 31, 2021.
Our personal care segment did not receive funds under the CARES Act; however, they did receive funds from the Mass Home Care ASAP COVID-19 Provider Sustainability Program, which are intended to cover costs related to the public health emergency. The grant income associated with the funds received, which totaled $1 millionsheet during the year ended December 31, 2020, is reflected in other operating income within our consolidated statement of operations.2023.

4. ACQUISITIONSAcquisitions
We complete acquisitions from time to time in order to pursue our strategy of increasing our market presence by expanding our service base and enhancing our position in certain geographic areas as a leading provider of home health, hospice and personalhigh acuity care services. The purchase price paid for acquisitions is negotiated through arm’s length transactions, with consideration based on our analysis of, among other things, comparable acquisitions and expected cash flows. Acquisitions are accounted for as purchases and are included in our consolidated financial statements from their respective acquisition dates. Goodwill generated from acquisitions is recognized for the excess of the purchase price over tangible and identifiable intangible assets because of the expected contributions of the acquisitions to our overall corporate strategy. We typically engage outside appraisal firms to assist in the fair value determination of identifiable intangible assets and noncontrolling interests, if any, for significant acquisitions. The preliminary purchase price allocation is adjusted, as necessary, up to one year after the acquisition closing date if management obtains more information regarding asset valuation and liabilities assumed.
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December 31, 2020
20202023 Acquisitions
Home Health Division
On March 1, 2020,January 20, 2023, we acquired the regulatory assets of a home health provider in WashingtonWest Virginia for a purchase price of $3.0$0.4 million. The purchase price was paid with cash on hand on the date of the transaction. We recorded goodwill of $2.8$0.3 million and other intangibles (certificate of need) of $0.2$0.1 million in connection with the acquisition.
2022 Acquisitions
On March 23, 2022, we entered into a transaction with one of our high acuity care health system partners in which we contributed cash and our health system partner contributed its home health operations to one of our existing high acuity care joint ventures. As a result of this transaction, we recorded goodwill of $8.5 million, other intangibles of $0.4 million (certificate of need and licenses) and noncontrolling interest of $8.9 million within our consolidated balance sheet. The fair value of noncontrolling interest was determined using an income approach and a market approach.
On April 18, 2020,1, 2022, we acquired the regulatory assets of a15 home health provider in Kentuckycare centers from Evolution Health, LLC, a division of Envision Healthcare, doing business as Guardian Healthcare, Gem City, and Care Connection of Cincinnati ("Evolution"), for aan estimated purchase price of $0.7$67.8 million. TheA portion of the purchase price ($51.1 million) was paid to the seller with cash on hand and proceeds from borrowings under our Revolving Credit Facility. The remainder ($16.7 million) was placed into an escrow account in accordance with the closing payment, indemnity and other provisions within the purchase agreement.
Of the total $16.7 million placed into escrow, $1.0 million was set aside for the closing payment adjustment. The closing payment calculated on the acquisition date of the transaction. We recorded goodwill of $0.5 millionincluded estimates for cash, working capital and various other intangibles (certificate of need) of $0.2 million in connection with the acquisition.
Hospice Division
On January 1, 2020, we acquired Asana Hospice ("Asana"), a hospice provider with 8 locations in Pennsylvania, Ohio, Texas, Missouri and Kansas for a purchase price of $66.3 million, net of cash acquired of $0.7 million.items. Under the purchase agreement, the purchase price was subject to a net working capitalan adjustment whereby the purchase price would be adjusted to the extent the actual net working capital of Asana as offor any differences between estimated amounts included in the closing differed from the required net working capital under the purchase agreement.payment and actual amounts at close. The net working capitalclosing payment adjustment, which was finalized during the three-month period ended June 30, 2020,2022, reduced the purchase price by $0.7$1.3 million from $66.3$67.8 million to $65.6$66.5 million. The remaining $15.7 million placed into escrow relates to certain outstanding matters existing as of the acquisition date as well as potential losses the Company may incur for which the seller has an obligation to indemnify the Company. The amounts in escrow will either be paid to third parties as outstanding matters are resolved or to the seller at certain intervals in the future. As of December 31, 2023, $9.6 million of the $16.7 million has been released from escrow; $7.1 million plus interest remains in escrow and is reflected as restricted cash within our consolidated balance sheet. Corresponding liabilities related to these contingent consideration arrangements are reflected in accrued expenses within our consolidated balance sheet as of December 31, 2023.
$15 million of goodwill recorded for this acquisition will be deductible for income tax purposes over approximately two to five years.
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December 31, 2023
Evolution contributed $29.7 million in net service revenue and an operating loss of $2.3 million during the year ended December 31, 2023 and $29.4 million in net service revenue and an operating loss of $5.3 million during the year ended December 31, 2022.
The Company has finalized its valuation of the assets acquired and liabilities assumed.assumed during the three-month period ended March 31, 2023. As a result of our review, total assets acquired decreased by $0.2 million (primarily patient accounts receivable) and total liabilities assumed remained flat; these adjustments resulted in a $0.2 million increase in goodwill. The total estimated consideration of $65.6$66.5 million has been allocated to assets acquired and liabilities assumed as of the acquisition date as follows (amounts in millions):
Amount
ASSETS
Patient accounts receivable$4.67.3 
Prepaid expenses0.2 
Other current assets0.1 
Property and equipment0.21.9 
Operating lease right of use assets0.93.2 
Intangible assets (licenses)5.61.3 
Deferred income tax asset0.1 
Other assets0.1 
Total assets acquired11.3 $14.2 
LIABILITIES
Accounts payable(3.2)$(0.8)
Payroll and employee benefits(1.5)(2.6)
Accrued expenses(0.5)(2.6)
Operating lease liabilities(0.9)(2.8)
Current portion of long-term obligations(0.6)
Total liabilities assumed(6.1)(9.4)
Net identifiable assets acquired5.2 $4.8 
Goodwill60.461.7 
Total estimated consideration$65.666.5 

On April 1, 2022, we acquired two home health locations from AssistedCare Home Health, Inc. and RH Homecare Services, LLC, doing business as AssistedCare Home Health and AssistedCare of the Carolinas ("AssistedCare"), respectively, for a purchase price of $24.7 million. A portion of the purchase price ($22.2 million) was paid to the seller with cash on hand and proceeds from borrowings under our Revolving Credit Facility. The remainder ($2.5 million) was placed into an escrow account in accordance with the indemnity provisions within the purchase agreement and was classified as restricted cash within our consolidated balance sheet. A corresponding liability related to this contingent consideration arrangement was also reflected in accrued expenses within our consolidated balance sheet. The $2.5 million was released from escrow during the three-month period ended December 31, 2023.
We recorded goodwill of $24.0 million and other intangibles of $0.7 million in connection with the acquisition. Intangible assets acquired include licenses ($2.00.5 million), certificates of need ($0.2 million) and acquired names ($1.3 million) and non-compete agreements ($2.3(less than $0.1 million). The acquired names and non-compete agreements will bewere amortized over a weighted-averageweighted average period of 2.0 years.
Asana contributed approximately $23.4 million in net service revenue and an operating loss of $3.3 million (inclusive of acquisition and integration costs totaling $2.0 million and intangibles amortization totaling $2.6 million) during the year ended December 31, 2020.
We expect theone year. The entire amount of goodwill recorded for this acquisition towill be deductible for income tax purposes over approximately 15 years.
AssistedCare contributed $7.0 million in net service revenue and operating income of $0.5 million during the year ended December 31, 2023 and $6.1 million in net service revenue and operating income of $0.8 million during the year ended December 31, 2022.
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AMEDISYS, INC. AND SUBSIDIARIES
NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS
December 31, 2023
Dispositions
On June 1, 2020,February 10, 2023, we acquired Homecare Preferred Choice, Inc., doingsigned a definitive agreement to sell our personal care business as AseraCare Hospice ("AseraCare"),(excluding the Florida operations, which were closed during the three-month period ended March 31, 2023). The divestiture closed on March 31, 2023. We received net proceeds of $47.8 million and recognized a national hospice care provider with 44 locations, for an estimated purchase price$2.2 million loss during the three-month period ended March 31, 2023, which is reflected in miscellaneous, net within our consolidated statement of $230.4operations. The net proceeds of $47.8 million net of cash acquired andis inclusive of a $32$6.0 million tax asset.that was placed into an escrow account in accordance with the closing payment and indemnity provisions within the purchase agreement.
Of the total $6.0 million placed into escrow, $1.0 million was set aside for the closing payment adjustment. The closing payment forcalculated on the purchase priceacquisition date included estimates for cash, working capital and various other items. Under the purchase agreement, the purchase price was subject to a closing paymentan adjustment for any differences between estimated amounts included in the closing payment and actual amounts at close, not to exceed $1.0 million.close. The
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December 31, 2020
closing payment adjustment which was finalized during 2023 with $0.1 million being paid to Amedisys by the buyer. The $1.0 million in October 2020, reduced the purchase price by $0.8 million, from $230.4 million to $229.6 million.
The Company is in the process of reviewing the fair value of the assets acquired and liabilities assumed. During the year ended December 31, 2020, we recorded measurement period adjustments based on changes to management's estimates and assumptionsescrow related to the assets acquiredclosing payment adjustment was released to Amedisys during the fourth quarter. The remaining $5.0 million placed into escrow relates to potential losses for which the Company may have to indemnify the buyer. As of December 31, 2023, the $5.0 million plus interest remains in escrow and liabilities assumed. The final valuation of the assets acquired and liabilities assumed was not completeis reflected as restricted cash within our consolidated balance sheet as of December 31, 2020, but2023.
The disposition of our personal care business did not qualify as a discontinued operation because it did not represent a change in strategy that has or will be finalized within the allowable measurement period. Basedhave a major effect on the Company's preliminary valuation,operations or financial results.
We derecognized goodwill of $43.1 million in connection with the total estimated considerationdivestiture. The carrying amounts of $229.6 million has been allocated tothe assets acquired and liabilities assumedassociated with our personal care reporting unit included in our consolidated balance sheet as of the acquisition dateDecember 31, 2022 were as follows (amounts in millions):
As of December 31, 2022
ASSETS
AmountCurrent assets:
Patient accounts receivable$15.09.6 
Prepaid expenses0.70.1 
Total current assets9.7 
Property and equipment0.60.1 
Operating lease right of use assets5.92.5 
IntangibleGoodwill43.1 
Total assets24.3 $55.4 
Other assetsLIABILITIES
0.1 Current liabilities:
Total assets acquired46.6 
Accounts payable(5.8)$0.4 
Payroll and employee benefits(5.9)0.6 
Accrued expenses(10.4)1.8 
Current portion of operating lease liabilities0.6 
Total current liabilities3.4 
Operating lease liabilities, less current portion(5.4)1.9 
Total liabilities assumed(27.5)
Net identifiable assets acquired19.1 
Goodwill210.5 
Total estimated considerationliabilities$229.65.3 
Intangible assets acquired include licenses ($8.7 million), certificates of need ($0.7 million), acquired names ($5.7 million) and non-compete agreements ($9.2 million). The acquired names will be amortized over a weighted-average period of 2.0 years and the non-compete agreements will be amortized over a weighted-average period of 1.7 years.
AseraCare contributed approximately $64.5 million in net service revenue and an operating loss of $8.2 million (inclusive of acquisition and integration costs totaling $7.6 million and intangibles amortization totaling $6.0 million) during the year ended December 31, 2020.
We expect the entire amount of goodwill recorded for this acquisition to be deductible for income tax purposes over approximately 15 years.
The following table contains unaudited pro forma condensed consolidated statement of operations information for the years ended December 31, 2020 and 2019 assuming that the AseraCare acquisition closed on January 1, 2019 (amounts in millions, except per share data). The pro forma financial information includes various assumptions, including those related to the preliminary purchase price allocation of assets acquired and liabilities assumed. The pro forma financial information may vary in future quarters based on the final valuations and analysis of the fair value of the assets acquired and liabilities assumed.
For the Years Ended
December 31,
20202019
Net service revenue$2,120.1 $2,077.0 
Operating income218.0 167.5 
Net income attributable to Amedisys Inc.180.6 112.3 
Basic earnings per share5.55 3.49 
Diluted earnings per share5.43 3.40 
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NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS
December 31, 2020
The pro forma information presented above includes adjustments for (i) amortization of identifiable intangible assets, (ii) interest on additional debt required to fund the AseraCare acquisition, (iii) non-recurring transaction costs and (iv) income taxes based on the Company's statutory tax rate. This pro forma information is presented for illustrative purposes only and may not be indicative of the results of operations that would have actually occurred. In addition, future results may vary significantly from the results reflected in the pro forma information.
2019 Acquisitions
Hospice Division
On February 1, 2019, we acquired Compassionate Care Hopsice ("CCH"), a national hospice care provider headquartered in New Jersey, for a purchase price of $327.9 million, net of cash acquired of $6.7 million.
The Company has finalized its valuation of the assets acquired and liabilities assumed. The total consideration of $327.9 million has been allocated to assets acquired and liabilities assumed as of the acquisition date as follows (amounts in millions):
Amount
Patient accounts receivable$24.5 
Prepaid expenses0.8 
Other current assets0.1 
Property and equipment0.2 
Intangible assets27.2 
Operating lease right of use assets3.4 
Other assets1.1 
Total assets acquired57.3 
Accounts payable(14.9)
Payroll and employee benefits(11.7)
Accrued expenses(11.7)
Deferred tax liability(0.9)
Operating lease liabilities(3.4)
Total liabilities acquired(42.6)
Net identifiable assets acquired14.7 
Goodwill313.2 
Total estimated consideration$327.9 
Intangible assets acquired include licenses, certificates of need, acquired names and non-compete agreements. The acquired names and non-compete agreements will be amortized over a weighted-average period of 2.0 and 2.3 years, respectively.
CCH contributed approximately $167.4 million in net service revenue and an operating loss of $5.6 million (inclusive of acquisition and integration costs totaling $14.5 million) during the year ended December 31, 2019.
We expect $278.8 million of goodwill recorded for this acquisition to be deductible for income tax purposes over approximately 15 years.
The following table contains unaudited pro forma condensed consolidated statement of operations information for the years ended December 31, 2019 and 2018 assuming that the CCH acquisition closed on January 1, 2018 (amounts in millions, except per share data):
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AMEDISYS, INC. AND SUBSIDIARIES
NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS
December 31, 2020
For the Years
Ended December 31,
20192018
Net service revenue$1,971.7 $1,852.8 
Operating income183.8 175.7 
Net income attributable to Amedisys, Inc.130.5 124.6 
Basic earnings per share4.06 3.80 
Diluted earnings per share$3.96 $3.71 
The pro forma information presented above includes adjustments for (i) amortization of identifiable intangible assets, (ii) interest on additional debt required to fund the CCH acquisition, (iii) non-recurring transaction costs and (iv) income taxes based on the Company’s statutory tax rate. This pro forma information is presented for illustrative purposes only and may not be indicative of the results of operations that would have actually occurred. In addition, future results may vary significantly from the results reflected in the pro forma information.
On April 1, 2019, we acquired RoseRock Healthcare ("RoseRock"), an Oklahoma based hospice provider, for a purchase price of $17.5 million. The purchase price was paid with cash on hand on the date of the transaction. We recorded goodwill ($15.8 million) and other intangibles including acquired names ($1.0 million) and non-compete agreements ($0.7 million). The acquired names and non-compete agreements will each be amortized over a weighted-average period of 3.0 years. RoseRock contributed approximately $6.8 million in net service revenue and $0.8 million in operating income for the year ended December 31, 2019. We expect the entire amount of goodwill recorded for this acquisition to be deductible for income tax purposes over approximately 15 years.

5.6. GOODWILL AND OTHER INTANGIBLE ASSETS, NET
Goodwill
During 2020, 20192023, 2022 and 2018,2021, we did not record any goodwill impairment charges as a result of our annual impairment test and none of the goodwill associated with our various reporting units was considered at risk of impairmentimpaired as of October 31st of each respective year (the date of our annual goodwill impairment test). Since the date of our last annual goodwill impairment test, there have been no material developments, events, changes in operating performance or other circumstances that would cause management to believe it is more likely than not that the fair value of any of our reporting units would be less than their carrying amounts.
The following table summarizes the activity related to our goodwill for 2020 and 2019 (amounts in millions):
Goodwill
Home HealthHospicePersonal CareTotal
Balances at December 31, 2018 (1)$87.1 $199.3 $43.1 $329.5 
Additions329.0 329.0 
Balances at December 31, 201987.1 528.3 43.1 658.5 
Additions3.3 270.9 274.2 
Balances at December 31, 2020$90.4 $799.2 $43.1 $932.7 
(1)Net of prior years' accumulated impairment losses of $733.7 million, which is inclusive of write-offs related to the sale and closure of care centers.
During 2020, we recorded a non-cash other intangible assets impairment charge of $4.2 million related to acquired names which are no longer in use; additionally, we recorded amortization of $2.4 million related to certificates of need and licenses associated with care centers that were closed. During 2019, we recorded a non-cash other intangible assets impairment charge of $1.5 million related to acquired names which are no longer in use or are associated with care centers that were closed.
7784

AMEDISYS, INC. AND SUBSIDIARIES
NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS
December 31, 20202023
The following table summarizes the activity related to our goodwill for 2023 and 2022 (amounts in millions):
Goodwill
Home HealthHospicePersonal CareHigh Acuity CareTotal
Balances at December 31, 2021(1)
$118.2 $800.9 $43.1 $233.9 $1,196.1 
Additions85.6 — — 8.5 94.1 
Adjustments(2)
— — — (2.8)(2.8)
Balances at December 31, 2022203.8 800.9 43.1 239.6 1,287.4 
Additions0.3 — — — 0.3 
Adjustments(3)
0.2 — — — 0.2 
Reclass between segments(4)
8.5 — — (8.5)— 
Divestitures(5)
— — (43.1)— (43.1)
Balances at December 31, 2023$212.7 $800.9 $— $231.1 $1,244.7 
(1)Net of prior years' accumulated impairment losses of $730.0 million within the home health reporting unit.
(2)The Company finalized its valuation of the assets acquired, liabilities assumed and noncontrolling interests in connection with the acquisition of Contessa on August 1, 2021.
(3)The Company finalized its valuation of the assets acquired and liabilities assumed in connection with the acquisition of Evolution on April 1, 2022. See Note 5 – Mergers, Acquisitions and Dispositions for additional information.
(4)Effective January 1, 2023, we transitioned from the high acuity care segment to the home health segment the operations of a home health care center that was contributed to the high acuity care segment by one of our health system partners during 2022. See Note 5 – Mergers, Acquisitions and Dispositions and Note 15 – Segment Information for additional information.
(5)The Company divested its personal care business on March 31, 2023.
Other Intangible Assets, net
During 2023 and 2022, we did not record any impairment charges related to our other intangible assets.
The following table summarizes the activity related to our other intangible assets, net for 20202023 and 20192022 (amounts in millions):
Other Intangible Assets, Net
Certificates of Need and LicensesAcquired
Names -Unamortizable
Acquired
Names -Amortizable (4)
Non-Compete
Agreements (4)
Total
Balances at December 31, 2018 (1)$23.9 $19.6 $$0.6 $44.1 
Additions13.7 10.0 5.2 28.9 
Write-off (2)(1.5)(1.5)
Amortization(4.4)(2.4)(6.8)
Balances at December 31, 201937.6 18.1 5.6 3.4 64.7 
Additions11.8 7.0 11.5 30.3 
Write-off (2)(4.2)(4.2)
Amortization (3)(2.4)(7.1)(7.1)(16.6)
Balances at December 31, 2020$47.0 $13.9 $5.5 $7.8 $74.2 
Other Intangible Assets, Net
Certificates of Need and LicensesAcquired
Names -Unamortizable
Acquired
Names -Amortizable
Non-Compete
Agreements
Technology(3)
Total
Balances at December 31, 2021(1)
$47.1 $35.6 $3.1 $6.4 $19.0 $111.2 
Additions2.4 — — — 1.1 3.5 
Amortization(2)
(2.8)— (3.1)(4.6)(3.0)(13.5)
Balances at December 31, 202246.7 35.6 — 1.8 17.1 101.2 
Additions0.1 — — — 7.1 7.2 
Amortization(2)
(0.1)— — (1.8)(3.8)(5.7)
Balances at December 31, 2023$46.7 $35.6 $— $— $20.4 $102.7 
(1)Net of prior years' accumulated amortization of $0.7$7.2 million for acquired names and $8.3 million for non-compete agreements.
(2)Write-offs are related to our acquired names that are no longer in use or that were associated with care centers that are closed.
(3)Amortization of certificates of need and licenses is related to care centers that were closed during 2020.2022 and 2023.
(4)(3)The weighted average remaining amortization period of our amortizable acquired names and non-compete agreementstechnology is 1.3 years and 1.2 years, respectively.4.6 years.

See Note 4 – Acquisitions for further details on additions to goodwill and other intangible assets, net.
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AMEDISYS, INC. AND SUBSIDIARIES
NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS
December 31, 2023
The estimated aggregate amortization expense related to intangible assets for each of the five succeeding years is as follows (amounts in millions):
Intangible Asset Amortization
2021$10.6 
20222.7 
2023
2024
2025
$13.3 
Intangible Asset Amortization
2024$4.5 
20254.5 
20264.5 
20274.5 
20282.4 
$20.4 
See Note 5 – Mergers, Acquisitions and Dispositions for further details on additions to goodwill and other intangible assets, net.

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AMEDISYS, INC. AND SUBSIDIARIES
NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS
December 31, 2020
6.7. DETAILS OF CERTAIN BALANCE SHEET ACCOUNTS
Additional information regarding certain balance sheet accounts is presented below (amounts in millions):
As of December 31,
20202019
As of December 31,As of December 31,
202320232022
Other current assets:Other current assets:
Payroll tax escrow
Payroll tax escrow
Payroll tax escrowPayroll tax escrow$6.3 $1.5 
Income tax receivableIncome tax receivable0.2 2.0 
Due from joint venturesDue from joint ventures2.3 2.0 
OtherOther4.5 2.7 
$13.3 $8.2 
$
Other assets:Other assets:
Workers’ compensation deposits
Workers’ compensation deposits
Workers’ compensation depositsWorkers’ compensation deposits$0.3 $0.2 
Health insurance depositsHealth insurance deposits0.5 0.5 
Other miscellaneous depositsOther miscellaneous deposits1.2 1.0 
Indemnity receivableIndemnity receivable13.6 13.6 
Equity method investmentsEquity method investments14.2 35.7 
Cost method investments
OtherOther3.4 3.6 
$33.2 $54.6 
$
Accrued expenses:Accrued expenses:
Health insuranceHealth insurance$15.1 $15.8 
Health insurance
Health insurance
Workers’ compensationWorkers’ compensation35.8 33.4 
Florida ZPIC audit, gross liability17.4 17.4 
Legal settlements and other auditsLegal settlements and other audits24.4 19.0 
Income tax payable0.5 
Charity careCharity care3.6 2.7 
Estimated Medicare cap liabilityEstimated Medicare cap liability9.3 5.7 
Hospice accruals (room and board, general in-patient and other)Hospice accruals (room and board, general in-patient and other)29.2 24.4 
Patient liability8.4 9.4 
Deferred operating income (CARES Act)11.6 
Patient and payor liabilities
Patient and payor liabilities
Patient and payor liabilities
Accrued contingent consideration
Accrued interest
OtherOther11.4 8.8 
$
Other long-term obligations:
$166.2 $137.1 
Other long-term obligations:
Reserve for uncertain tax positions$3.3 $3.1 
Deferred compensation plan liabilityDeferred compensation plan liability1.0 1.0 
Non-current social security taxes (deferred under CARES Act)27.7 
Deferred compensation plan liability
Deferred compensation plan liability
Accrued contingent consideration
OtherOther1.6 1.8 
$33.6 $5.9 
$

86
7.

AMEDISYS, INC. AND SUBSIDIARIES
NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS
December 31, 2023
8. LEASES
We determine whether an arrangement is a lease at inception. We have operating leases, primarily for offices, and fleet, that expire at various dates over the next eightseven years. We also have finance leases covering certain office equipment and fleet vehicles that expire at various dates over the next threesix years. Our leases do not contain any restrictive covenants.

Our office leases generally contain renewal options for periods ranging from one to five years. Because we are not reasonably certain to exercise these renewal options, the options are not considered in determining the lease term, and payments associated with the option years are excluded from lease payments. Our office leases also generally include termination options, which allow for early termination of the lease after the first one to three years. Because we are not reasonably certain to exercise these termination options, the options are not considered in determining the lease term; payments for the full lease term are included in lease payments. Our office leases do not contain any material residual value guarantees.

Effective January 1, 2023, the master lease agreement for our fleet leases was modified to remove the residual value guarantee provided by the lessor on each of our fleet leases. The modification resulted in a change in the classification of our fleet leases from operating leases to finance leases. In connection with the modification, we reclassified approximately $15 million from the operating lease asset and liability accounts to the property and equipment and current/long-term obligations accounts within our consolidated balance sheet. Additionally, following the modification, expenses associated with our fleet leases are reflected in depreciation expense and interest expense within our consolidated statement of operations as opposed to cost of service and general and administrative expenses, which is where the expenses were reflected in prior periods.
Our fleet leases include a term of 367 days with monthly renewal options thereafter. Our fleet leases also include terminal rental adjustment clauses (“TRAC”), which provide for a final rental payment adjustment at the end of the lease, typically based on the amount realized from the sale of the vehicle. The TRAC is structured such that it will almost always result in a significant
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AMEDISYS, INC. AND SUBSIDIARIES
NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS
December 31, 2020
payment by us to the lessor if the renewal option is not exercised. Based on the significance of the TRAC adjustment at the initial lease expiration, we believe that it is reasonably certain that we will exercise the monthly renewal options; therefore, the renewal options are considered in determining the lease term, and payments associated with the renewal options are included in lease payments.

For our fleet and office equipment leases, we use the implicit rate in the lease as the discount rate. For our office leases, the implicit rate is typically not available, so we use our incremental borrowing rate as the discount rate. Our lease agreements include both lease and non-lease components. We have elected the practical expedient that allows us to not separate lease and non-lease components for all of our leases.

Payments due under our operating and finance leases include fixed payments as well as variable payments. For our office leases, variable payments include amounts for our proportionate share of operating expenses, utilities, property taxes, insurance, common area maintenance and other facility-related expenses. For our vehicle and equipment leases, variable payments consist of sales tax.

The components of lease cost for the years ended December 31, 20202023 and 20192022 are as follows (amounts in millions):
For the Years Ended December 31,
20202019
Operating lease cost:
Operating lease cost$38.6 $35.0 
Impairment of operating lease ROU assets0.5 0.9 
Total operating lease cost39.1 35.9 
Finance lease cost:
Amortization of ROU assets2.0 1.7 
Interest on lease liabilities0.2 0.2 
Total finance lease cost2.2 1.9 
Variable lease cost3.0 2.6 
Short-term lease cost0.2 
Total lease cost$44.3 $40.6 
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AMEDISYS, INC. AND SUBSIDIARIES
NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS
December 31, 2023
For the Years Ended December 31,
20232022
Operating lease cost:
Operating lease cost$33.8 $43.9 
Impairment of operating lease right of use ("ROU") assets0.2 2.1 
Total operating lease cost34.0 46.0 
Finance lease cost:
Loss on termination— 0.5 
Amortization of ROU assets5.8 1.8 
Interest on lease liabilities1.6 0.1 
Total finance lease cost7.4 2.4 
Variable lease cost3.7 3.4 
Short-term lease cost— — 
Total lease cost$45.1 $51.8 

Amounts reported in the consolidated balance sheets as of December 31, 20202023 and 20192022 for our operating leases are as follows (amounts in millions):
As of December 31,
20202019
As of December 31,As of December 31,
202320232022
Operating lease ROU assetsOperating lease ROU assets$93.4 $84.8 
Current portion of operating lease liabilitiesCurrent portion of operating lease liabilities30.0 27.8 
Current portion of operating lease liabilities
Current portion of operating lease liabilities
Operating lease liabilities, less current portionOperating lease liabilities, less current portion62.0 56.1 
Total operating lease liabilitiesTotal operating lease liabilities$92.0 $83.9 

Amounts reported in the consolidated balance sheets as of December 31, 20202023 and 20192022 for finance leases are included in the table below. The finance lease ROU assets are recorded within property and equipment, net of accumulated depreciation within our consolidated balance sheets. The finance lease liabilities are recorded within current portion of long-term obligations and long-term obligations, less current portion within our consolidated balance sheets.
As of December 31,
20232022
Finance lease ROU assets$39.8 $4.1 
Accumulated amortization(11.2)(1.8)
Finance lease ROU assets, net$28.6 $2.3 
Current installments of obligations under finance leases$13.8 $1.2 
Long-term portion of obligations under finance leases15.1 1.1 
Total finance lease liabilities$28.9 $2.3 

80
88

AMEDISYS, INC. AND SUBSIDIARIES
NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS
December 31, 20202023
As of December 31,
20202019
Finance lease ROU assets$5.9 $5.2 
Accumulated amortization(3.3)(1.8)
Finance lease ROU assets, net$2.6 $3.4 
Current installments of obligations under finance leases$1.7 $1.7 
Long-term portion of obligations under finance leases0.9 1.7 
Total finance lease liabilities$2.6 $3.4 

Supplemental cash flow information and non-cash activity related to our leases are as follows (amounts in millions):
For the Years Ended December 31,
20202019
For the Years Ended December 31,For the Years Ended December 31,
202320232022
Cash paid for amounts included in the measurement of lease liabilities and ROU assets:Cash paid for amounts included in the measurement of lease liabilities and ROU assets:
Operating cash flow from operating leases
Operating cash flow from operating leases
Operating cash flow from operating leasesOperating cash flow from operating leases$(38.2)$(35.8)
Financing cash flow from finance leasesFinancing cash flow from finance leases(2.0)(1.7)
ROU assets obtained in exchange for lease obligations:ROU assets obtained in exchange for lease obligations:
ROU assets obtained in exchange for lease obligations:
ROU assets obtained in exchange for lease obligations:
Operating leases
Operating leases
Operating leasesOperating leases38.5 116.0 
Finance leasesFinance leases1.2 2.9 
Reductions to ROU assets resulting from reductions to lease obligations:Reductions to ROU assets resulting from reductions to lease obligations:
Reductions to ROU assets resulting from reductions to lease obligations:
Reductions to ROU assets resulting from reductions to lease obligations:
Operating leases
Operating leases
Operating leasesOperating leases(1.1)(1.7)
Finance leasesFinance leases

Amounts disclosed for ROU assets obtained in exchange for lease obligations include amounts added to the carrying amount of ROU assets resulting from lease modifications and reassessments.

Weighted average remaining lease terms and discount rates for our leases as of December 31, 20202023 and 20192022 are as follows:
As of December 31,
20202019
As of December 31,As of December 31,
202320232022
Weighted average remaining lease term (years):Weighted average remaining lease term (years):
Operating leases
Operating leases
Operating leasesOperating leases3.73.93.63.5
Finance leasesFinance leases1.72.1Finance leases2.62.1
Weighted average discount rate:Weighted average discount rate:
Weighted average discount rate:
Weighted average discount rate:
Operating leases
Operating leases
Operating leasesOperating leases3.1 %3.9 %4.2 %3.4 %
Finance leasesFinance leases5.3 %5.3 %Finance leases6.6 %5.3 %

Maturities of lease liabilities as of December 31, 2023 are as follows (amounts in millions):
Operating
Leases
Finance
Leases
2024$29.5 $14.7 
202526.1 10.9 
202619.7 3.7 
202713.2 0.9 
20287.1 0.9 
Thereafter1.2 0.4 
Total undiscounted lease payments96.8 31.5 
Less: Imputed interest(7.8)(2.6)
Total lease liabilities$89.0 $28.9 


8189

AMEDISYS, INC. AND SUBSIDIARIES
NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS
December 31, 20202023
Maturities of lease liabilities as of December 31, 2020 are as follows (amounts in millions):
Operating
Leases
Finance
Leases
2021$32.2 $1.8 
202225.3 0.7 
202317.6 0.2 
202411.7 
20256.2 
Thereafter4.6 
Total undiscounted lease payments97.6 2.7 
Less: Imputed interest(5.6)(0.1)
Total lease liabilities$92.0 $2.6 


8.9. LONG-TERM OBLIGATIONS
Long-term debt consists of the following for the periods indicated (amounts in millions):
As of December 31,
20202019
$175.0 million Term Loan; interest rate at Base Rate plus Applicable Rate or Eurodollar Rate plus the Applicable Rate (1.7% at December 31, 2020); due February 4, 2024$164.1 $171.7 
$550.0 million Revolving Credit Facility; interest only payments; interest rate at Base Rate plus Applicable Rate or Eurodollar Rate plus the Applicable Rate (3.8% at December 31, 2020); due February 4, 202451.0 70.0 
As of December 31,As of December 31,
202320232022
$450.0 million Term Loan; interest rate at Base Rate plus Applicable Rate or Term SOFR plus Applicable Rate (7.2% at December 31, 2023); due July 30, 2026
$550.0 million Revolving Credit Facility; interest only payments; interest rate at Base Rate plus Applicable Rate or Term SOFR plus Applicable Rate; due July 30, 2026
Promissory notesPromissory notes0.6 
Finance leasesFinance leases2.6 3.4 
Principal amount of long-term obligationsPrincipal amount of long-term obligations217.7 245.7 
Deferred debt issuance costsDeferred debt issuance costs(2.7)(3.5)
215.0 242.2 
398.2
Current portion of long-term obligationsCurrent portion of long-term obligations(10.5)(9.9)
Total$204.5 $232.3 
Long-term obligations, less current portion
Maturities of debt as of December 31, 20202023 are as follows (amounts in millions):
Long-term
obligations
2021$10.5 
20229.4 
202312.3 
2024185.5 
2025
$217.7 
Long-Term
Obligations
2024$36.3 
202532.3 
2026330.0 
20270.9 
20280.9 
20290.4 
$400.8 
Credit Agreement
On June 29, 2018, we entered into our Amended and Restated Credit Agreement ("Credit(the "Credit Agreement") which provided for a senior secured revolving credit facility in an initial aggregate principal amount of up to $550.0 million (the "Revolving Credit Facility"). The Revolving Credit Facility provided for and included within its $550.0 million limit a $25.0 million swingline facility and commitments for up to $60.0 million in letters of credit. Upon lender approval, we could increase the aggregate loan amount under the Revolving Credit Facility by $125.0 million plus an unlimited amount subject to a leverage limit of 0.5x under the maximum allowable consolidated leverage ratio which was 3.0x per the Credit Agreement.
The final maturity of the Revolving Credit Facility was June 29, 2023, and there was no mandatory amortization on the outstanding principal balances which were payable in full upon maturity. The Revolving Credit Facility was used to provide
82

AMEDISYS, INC. AND SUBSIDIARIES
NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS
December 31, 2020
ongoing working capital needs and for general corporate purposes of the Company and our subsidiaries, including permitted acquisitions, as defined in the Credit Agreement.
First Amendment to Amended and Restatedthe Credit Agreement
On February 4, 2019, we entered into the First Amendment to the Credit Agreement (as amended by the First Amendment, the “Amended Credit Agreement”). The Amended Credit Agreement providesprovided for a senior secured credit facility in an initial aggregate principal amount of up to $725.0 million, which includesincluded the $550.0 million Revolving Credit Facility under the Credit Agreement, and a term loan facility with a principal amount of up to $175.0 million (the “Term Loan Facility” and collectively with the Revolving Credit Facility, the “Credit Facility”), which was added by the First Amendment.
We borrowed the entire principal amount of the Term Loan Facility on February 4, 2019 in order to fund a portion of the purchase price of the CCHCompassionate Care Hospice ("CCH") acquisition, with the remainder of the purchase price and associated transactional fees and expenses funded by proceeds from the Revolving Credit Facility.
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AMEDISYS, INC. AND SUBSIDIARIES
NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS
December 31, 2023
Second Amendment to the Credit Agreement
On July 30, 2021, we entered into the Second Amendment to our Credit Agreement (as amended by the Second Amendment, the "Second Amended Credit Agreement"). The Second Amended Credit Agreement provided for a senior secured credit facility in an initial aggregate principal amount of up to $1.0 billion, which included the $550.0 million Revolving Credit Facility and a term loan facility with a principal amount of up to $450.0 million (the "Amended Term Loan Facility" and collectively with the Revolving Credit Facility, the "Amended Credit Facility").
Net proceeds from the $450.0 million Amended Term Loan Facility were used to fund the Contessa acquisition.
In connection with our entry into the Second Amended Credit Agreement during the year ended December 31, 2021, we recorded $2.8 million in deferred debt issuance costs as long-term obligations, less current portion within our consolidated balance sheet.
Third Amendment to the Credit Agreement
On March 10, 2023, we entered into the Third Amendment to our Credit Agreement (as amended by the Third Amendment, the "Third Amended Credit Agreement"). The Third Amended Credit Agreement (i) formally replaced the use of the London Interbank Offered Rate ("LIBOR") with the Secured Overnight Financing Rate ("SOFR") for interest rate pricing and (ii) allowed for the disposition of our personal care business.
The loans issued under the Amended Credit Facility bear interest on a per annum basis, at our election, at either: (i) the Base Rate plus the Applicable Rate or (ii) the Eurodollar RateTerm SOFR plus the Applicable Rate. The “Base Rate” means a fluctuating rate per annum equal to the highest of (a) the federal funds rate plus 0.50% per annum, (b) the prime rate of interest established by the Administrative Agent, and (c) the Eurodollar RateTerm SOFR plus 1% per annum. The “Eurodollar Rate”“Term SOFR” means the quoted rate per annum equal to the London Interbank Offered Rate ("LIBOR") or a comparable successor rate approved by the Administrative AgentSOFR for an interest period of one two,or three or six months (as selected by us) plus the SOFR adjustment of 0.10%. The “Applicable Rate” is based on the consolidated leverage ratio and is presented in the table below. As of December 31, 2020,2023, the Applicable Rate is 0.25%0.75% per annum for Base Rate Loans and 1.25%1.75% per annum for Eurodollar RateTerm SOFR Loans. We are also subject to a commitment fee and letter of credit fee under the terms of the Third Amended Credit Agreement, as presented in the table below.
Pricing TierPricing TierConsolidated Leverage RatioBase Rate LoansEurodollar Rate LoansCommitment
Fee
Letter of
Credit Fee
Pricing TierConsolidated Leverage RatioBase Rate LoansTerm SOFR Loans and SOFR Daily Floating Rate LoansCommitment
Fee
Letter of
Credit Fee
II≥ 3.00 to 1.01.00 %2.00 %0.35 %1.75 %I> 3.00 to 1.01.00 %2.00 %0.30 %1.75 %
IIII< 3.00 to 1.0 but ≥ 2.00 to 1.00.75 %1.75 %0.30 %1.50 %II
< 3.00 to 1.0 but > 2.00 to 1.0
0.75 %1.75 %0.25 %1.50 %
IIIIII< 2.00 to 1.0 but ≥ 0.75 to 1.00.50 %1.50 %0.25 %1.25 %III
< 2.00 to 1.0 but > 0.75 to 1.0
0.50 %1.50 %0.20 %1.25 %
IVIV< 0.75 to 1.00.25 %1.25 %0.20 %1.00 %IV
< 0.75 to 1.0
0.25 %1.25 %0.15 %1.00 %

The final maturity date of the Amended Credit Facility is February 4, 2024.July 30, 2026. The Revolving Credit Facility will terminate and be due and payable as of the final maturity date. The Amended Term Loan Facility, however, is subject to quarterly amortization of principal in the amount of (i) 0.625% for the period commencing on February 4, 2019July 30, 2021 and ending on March 31, 2020,September 30, 2023, and (ii) 1.250% for the period commencing on April 1, 2020 and ending on March 31, 2023, and (iii) 1.875% for the period commencing on AprilOctober 1, 2023 and ending on February 4, 2024.July 30, 2026. The remaining balance of the Amended Term Loan Facility must be paid upon the final maturity date. In addition to the scheduled amortization of the Amended Term Loan Facility, and subject to customary exceptions and reinvestment rights, we are required to prepay the Amended Term Loan Facility first and the Revolving Credit Facility second with 100% of all net cash proceeds received by any loan party or any subsidiary thereof in connection with (a) any asset sale or disposition where such loan party receives net cash proceeds in excess of $5 million or (b) any debt issuance that is not permitted under the Third Amended Credit Agreement.
In accordance with the requirements above, net proceeds received from the divestiture of our personal care line of business were used to prepay a portion of our Amended Term Loan Facility during the year ended December 31, 2023.
The Third Amended Credit Agreement requires maintenance of two financial covenants: (i) a consolidated leverage ratio of funded indebtedness to Earnings Before Interest, Taxes, Depreciation and Amortization ("EBITDA"), as defined in the Third Amended Credit Agreement, and (ii) a consolidated interest coverage ratio of EBITDA to cash interest charges, as defined in the Third Amended Credit Agreement. Each of these covenants is calculated over rolling four-quarter periods and also is subject to certain exceptions and baskets. The Third Amended Credit Agreement also contains customary covenants, including, but not limited to, restrictions on: incurrence of liens, incurrence of additional debt, sales of assets and other fundamental corporate changes, investments and declarations of dividends. These covenants contain customary exclusions and baskets as detailed in the Third Amended Credit Agreement. In connection with our entry into the Amended Credit Agreement, we recorded $0.8 million in deferred debt issuance costs as long-term obligations, less current portion within our consolidated balance sheet during the year ended
91

AMEDISYS, INC. AND SUBSIDIARIES
NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS
December 31, 2019.2023
The Revolving Credit Facility is guaranteed by substantially all of our wholly-owned direct and indirect subsidiaries. The Third Amended Credit Agreement requires at all times that we (i) provide guarantees from wholly-owned subsidiaries that in the aggregate represent not less than 95% of our consolidated net revenues and adjusted EBITDA from all wholly-owned subsidiaries and (ii) provide guarantees from subsidiaries that in the aggregate represent not less than 70% of consolidated adjusted EBITDA, subject to certain exceptions.
83

AMEDISYS, INC. AND SUBSIDIARIES
NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS
December 31, 2020
Our weighted average interest rate for borrowings under our $175.0 millionAmended Term Loan Facility was 2.2%6.8% for the periodyear ended December 31, 20202023 and 3.8%3.2% for the period February 4, 2019 toyear ended December 31, 2019.2022. As of December 31, 2023, we had no outstanding borrowings under our $550.0 million Revolving Credit Facility. Our weighted average interest rate for borrowings under our $550.0 million Revolving Credit Facility was 2.2%6.2% for the periodyear ended December 31, 20202023 and 4.0%3.4% for the periodyear ended December 31, 2019.2022.
As of December 31, 2020,2023, our consolidated leverage ratio was 0.6,2.3, our consolidated interest coverage ratio was 25.64.9 and we are in compliance with our covenants under the Third Amended Credit Agreement. In the event we are not in compliance with our debt covenants in the future, we would pursue various alternatives in an attempt to successfully resolve the non-compliance, which might include, among other things, seeking debt covenant waivers or amendments.
As of December 31, 2020,2023, our availability under our $550.0 million Revolving Credit Facility was $470.2$518.9 million as we have $51.0 millionno outstanding in borrowings and $28.8$31.1 million outstanding in letters of credit.
Joinder AgreementAgreements
In connection with the CCH acquisition, we entered into a Joinder Agreement, dated as of February 4, 2019 (the “CCH Joinder”), pursuant to which CCH and its subsidiaries were made parties to, and became subject to the terms and conditions of, the Amended Credit Agreement (now the Third Amended Credit Agreement), the Amended and Restated Security Agreement, dated as of June 29, 2018 (the “Amended and Restated Security Agreement”), and the Amended and Restated Pledge Agreement, dated as of June 29, 2018 (the “Amended and Restated Pledge Agreement”). In connection with the AseraCare acquisition, we entered into a Joinder Agreement, dated as of June 12, 2020, pursuant to which the AseraCare entities were made parties to, and became subject to the terms and conditions of, the Amended Credit Agreement (now the Third Amended Credit Agreement), the Amended and Restated Security Agreement and the Amended and Restated Pledge Agreement (the “AseraCare Joinder”). In connection with the Contessa acquisition and the Second Amendment, we entered into a Joinder Agreement, dated as of September 3, 2021, pursuant to which Contessa and its subsidiaries and Asana Hospice (“Asana”), which we acquired on January 1, 2020, and its subsidiaries were made parties to, and became subject to the terms and conditions of, the Second Amended Credit Agreement (now the Third Amended Credit Agreement), the Amended and Restated Security Agreement and the Amended and Restated Pledge Agreement (the “Contessa and Asana Joinder,” and together with the CCH Joinder and the AseraCare Joinder, the “Joinders”).
Pursuant to the Joinders, the Amended and Restated Security Agreement and the Amended and Restated Pledge Agreement, CCH and its subsidiaries, and the AseraCare entities, Contessa and its subsidiaries and Asana and its subsidiaries granted in favor of the Administrative Agent a first lien security interest in substantially all of their personal property assets and pledged to the Administrative Agent each of their respective subsidiaries' issued and outstanding equity interests. CCH and its subsidiaries, and the AseraCare entities, Contessa and its subsidiaries and Asana and its subsidiaries also guaranteed our obligations, whether now existing or arising after the respective effective dates of the Joinders, under the Third Amended Credit Agreement pursuant to the terms of the Joinders and the Third Amended Credit Agreement.
Finance Leases
Our outstanding finance leases outstanding of $2.6totaling $28.9 million relate to leased equipment and fleet vehicles and bear interest rates ranging from 5.3%3.0% to 5.8%8.1%.

Effective January 1, 2023, the master lease agreement for our fleet leases was modified to remove the residual value guarantee provided by the lessor on each of our fleet leases. The modification resulted in a change in the classification of our fleet leases from operating leases to finance leases. In connection with the modification, we reclassified approximately $15 million from the operating lease asset and liability accounts to the property and equipment and current/long-term obligations accounts within our consolidated balance sheet.
92

9.
AMEDISYS, INC. AND SUBSIDIARIES
NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS
December 31, 2023
10. INCOME TAXES
Income taxes attributable to continuing operations consist of the following (amounts in millions):
For the Years Ended December 31,
202020192018
Current income tax expense/(benefit):
For the Years Ended December 31,For the Years Ended December 31,
2023202320222021
Current income tax expense:
Federal
Federal
FederalFederal$41.6 $24.2 $16.4 
State and localState and local10.6 4.8 2.1 
52.2 29.0 18.5 
Deferred income tax expense/(benefit):
29.9
Deferred income tax expense:
Federal
Federal
FederalFederal(22.5)9.5 14.5 
State and localState and local(4.1)4.0 5.8 
(26.6)13.5 20.3 
20.7
Income tax expenseIncome tax expense$25.6 $42.5 $38.8 
84

AMEDISYS, INC. AND SUBSIDIARIES
NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS
December 31, 2020

Total income tax expense for the years ended December 31, 2020, 20192023, 2022 and 20182021 was allocated as follows (amounts in millions):
For the Years Ended December 31,
202020192018
For the Years Ended December 31,For the Years Ended December 31,
2023202320222021
Income from continuing operationsIncome from continuing operations$25.6 $42.5 $38.8 
Interest expenseInterest expense0.2 0.3 0.1 
GoodwillGoodwill0.9 
Tax expense recorded to additional paid-in capital
TotalTotal$25.8 $43.7 $38.9 
A reconciliation of significant differences between the reported amount of income tax expense and the expected amount of income tax expense that would result from applying the U.S. federal statutory income tax rate of 21% to income before income taxes is as follows:
For the Years Ended December 31,
202020192018
For the Years Ended December 31,For the Years Ended December 31,
2023(1)
2023(1)
20222021
Income tax expense at U.S. federal statutory rateIncome tax expense at U.S. federal statutory rate21.0 %21.0 %21.0 %Income tax expense at U.S. federal statutory rate21.0 %21.0 %21.0 %
State and local income taxes, net of federal income tax benefit (1)2.4 4.8 4.8 
Excess tax benefits from share-based compensation (1)(12.7)(2.2)(1.8)
State and local income taxes, net of federal income tax benefit
Excess tax benefits from share-based compensation
Non-deductible executive compensationNon-deductible executive compensation2.1 1.6 0.4 
Other items, net (2)(0.6)(0.3)
Unrecognized tax benefits(2)
Merger-related expenses
Merger termination fee
Other items, net(3)
Income tax expenseIncome tax expense12.2 %24.9 %24.4 %Income tax expense127.7 %26.5 %25.0 %
(1)On August 10, 2020, Paul B. Kusserow, President, Chief Executive Officer and Chairman of the Board of Amedisys, exercised 500,000 stock options previously awarded to him under our 2008 Omnibus Incentive Compensation Plan. We recognize compensation expense for stock option awards on a straight-line basis over the requisite service period for each separately vesting portion of the award in accordance with ASC 718, Compensation: Stock Compensation; however, the income tax deduction related to stock options is not recognized until the stock option exercise date. As a result, for awards that are expected to result in a tax deduction, a deferred tax asset is created as the entity recognizes compensation expense for U.S. GAAP purposes. If the tax deduction exceeds the cumulative U.S. GAAP compensation expense for the award, the tax benefit associated with any excess deduction is recognized as an income tax benefit in the statement of operations, resulting in a reduction of the effective tax rate. Mr. Kusserow's stock option exercise produced a $92.1 million tax deduction in excess of U.S. GAAP compensation expense, resulting in a $19.4 million federal income tax benefit and a $4.6 million state and local income tax benefitThe information provided for the year ended December 31, 2020.2023 does not provide a meaningful reconciliation of the effective tax rate and is not comparable to other periods. The effective tax rate for the year is influenced by the relationship of the amount of “effective tax rate drivers” (i.e. non-deductible expenses, non-taxable income, tax credits, valuation allowance, uncertain tax positions, etc.) to income or loss before taxes. For the year ended December 31, 2023, the company incurred merger related expenses totaling $36.7 million and a $106.0 million merger termination fee, which are significant and unusual reductions to income before taxes and “effective tax rate drivers.” Consequently, for 2023, the relationship between the “effective tax rate drivers” and income before taxes is distorted, resulting in an unusual effective tax rate.
(2)For the year ended December 31, 2022, the Company recognized $2.7 million of federal uncertain tax positions due to a lapse of the statute of limitations.
(3)Includes various items such as non-deductible expenses, non-taxable income, tax credits, valuation allowance, uncertain tax positions and return-to-accrual adjustments.

As of December 31, 2020 and 2019, the Company had income taxes receivable of $0.2 million and $2.0 million, respectively, included in other current assets within our consolidated balance sheets.
8593

AMEDISYS, INC. AND SUBSIDIARIES
NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS
December 31, 20202023

As of December 31, 2023 and 2022, the Company had income taxes receivable of $8.0 million and $8.8 million, respectively, included in other current assets within our consolidated balance sheets.
Deferred tax assets (liabilities) consist of the following components (amounts in millions):
As of December 31,
20202019
As of December 31,As of December 31,
202320232022
Deferred tax assets:Deferred tax assets:
Accrued payroll & employee benefits$15.9 $15.1 
Accrued payroll and employee benefits
Accrued payroll and employee benefits
Accrued payroll and employee benefits
Workers’ compensationWorkers’ compensation9.6 9.0 
Share-based compensationShare-based compensation5.1 7.9 
Legal & compliance matters7.0 4.8 
Legal and compliance matters
Lease liabilityLease liability25.2 23.1 
Provider relief fund advance (1)15.6 
Deferred social security taxes (2)14.3 
Net operating loss carryforwardsNet operating loss carryforwards2.4 3.7 
Tax credit carryforwardsTax credit carryforwards2.9 3.1 
Other0.6 0.5 
Other assets
Gross deferred tax assetsGross deferred tax assets98.6 67.2 
Less: valuation allowanceLess: valuation allowance(0.1)(0.4)
Net deferred tax assetsNet deferred tax assets98.5 66.8 
Deferred tax liabilities:Deferred tax liabilities:
Property and equipment(3.8)(4.3)
Property and equipment(1)
Property and equipment(1)
Property and equipment(1)
Amortization of intangible assetsAmortization of intangible assets(11.8)(0.3)
Deferred revenue(9.0)(13.5)
Investment in partnershipsInvestment in partnerships(3.3)
Right-of-use asset(24.9)(22.8)
Right of use asset
Other liabilitiesOther liabilities(1.0)(1.2)
Gross deferred tax liabilitiesGross deferred tax liabilities(50.5)(45.4)
Deferred income taxesDeferred income taxes$48.0 $21.4 
(1)In April 2020, approximately $100 million was providedEffective January 1, 2023, the classification of fleet leases changed from operating leases to the Company through the healthcare Provider Relief Fund established under the CARES Act.finance leases for both GAAP and tax purposes. As of December 31, 2020,a result, for GAAP purposes, the Company recorded a liability related to the funds that we do not expect to utilize totaling $60 million, which is reflectedexpenses associated with the fleet leases in the Provider Relief Fund Advance account in current liabilities within our consolidated balance sheet.depreciation expense and interest expense. For income tax purposes, the Company recognizedaccelerated the $60 million as income upon receipt, resulting indepreciation expense through bonus depreciation. As a result of accelerated tax depreciation on the fleet vehicles, a deferred tax asset asliability of December 31, 2020. The company will recognize an income tax deduction when the liability is paid during$8.1 million was recorded for the year ended December 31, 2021.
(2)The CARES Act provides for the deferral of the employer share of social security tax (6.2%), effective for payments due after the enactment date through December 31, 2020. Fifty percent of the deferred payroll taxes are due on December 31, 2021 with the remaining amounts due on December 31, 2022. As of December 31, 2020, the Company has deferred $55.4 million of social security tax payments; $27.7 million of this amount is reflected in each payroll and employee benefits and other long-term obligations within our consolidated balance sheet. For income tax purposes, the deferred social security taxes will be deductible when paid on December 31, 2021 and December, 31, 2022, resulting in a deferred tax asset at December 31, 2020.2023.
As of December 31, 2020,2023, we have stateU.S. net operating loss ("NOL"(“NOL”) carryforwards of $47.5$10.2 million that are available to reduce future taxable income and $3.7may be carried forward indefinitely. While the NOL carryforwards are not subject to expiration, the annual NOL amount that is available to offset future taxable income is subject to limitation. The NOL carryforwards were acquired as part of the stock purchase of Contessa on August 1, 2021. Under Section 382 of the Internal Revenue Code of 1986, as amended ("Section 382"), substantial changes in a Company’s ownership may limit the amount of NOL carryforwards that can be utilized annually to offset future taxable income. As a result of the ownership change, the Company determined that there is an annual limitation, pursuant to Section 382, on the amount of NOL carryforwards that may be utilized to offset future taxable income.
As of December 31, 2023, we have state NOL carryforwards of $135.4 million ofthat are available to reduce future taxable income and various state tax credits totaling $3.4 million available to reduce future state income taxes. The state NOL and tax credit carryforwards expire at various times.
As of December 31, 20202023 and 2019,2022, the valuation allowance for deferred tax assets, which is primarily related to certain state NOLs, and state tax credit carryforwards, was $0.1$5.4 million and $0.4$5.2 million, respectively. The net change in the total valuation allowance for the years ended December 31, 20202023 and 20192022 was a decreasean increase of $0.3 million.$0.2 million and an increase of $1.9 million, respectively. The $0.2 million increase in the valuation allowance for the year ended December 31, 2023 is due to the creation of state NOL carryforwards in jurisdictions that require separate company reporting and where the Company does not expect to have sufficient separate company future taxable income available to offset the state NOL carryforwards.
94

AMEDISYS, INC. AND SUBSIDIARIES
NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS
December 31, 2023
In assessing the realizability of deferred tax assets, management considers whether it is more likely than not that some portion or all of the deferred tax assets will not be realized. The ultimate realization of deferred tax assets is dependent upon the generation of future taxable income in those jurisdictions during the periods in which those temporary differences become deductible. Management considers the scheduled reversal of deferred tax liabilities (including the impact of available carryback and carryforward periods), projected future taxable income and tax-planning strategies in making this assessment. In order to fully realize the deferred tax assets, the Company will need to generate future taxable income before the expiration of the
86

AMEDISYS, INC. AND SUBSIDIARIES
NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS
December 31, 2020
carryforwards governed by the tax code. Based on the current level of pretaxpre-tax earnings, the Company will generate the minimum amount of future taxable income needed to support the realization of the deferred tax assets. As a result, as of December 31, 2020,2023, management believes that it is more likely than not that we will realize the benefits of these deferred tax assets, net of the existing valuation allowances. The amount of the deferred tax asset considered realizable, however, could be reduced in the near term if estimates of future taxable income during the carryforward period are reduced.
Uncertain Tax Positions
We account for uncertain tax positions in accordance with the authoritative guidance for uncertain tax positions. A reconciliation of the beginning and ending amount of unrecognized tax benefits is as follows (amounts in millions):
For the Years Ended December 31,
202020192018
For the Years Ended December 31,For the Years Ended December 31,
2023202320222021
Balance at beginning of periodBalance at beginning of period$2.7 $2.7 $2.7 
Additions for tax positions related to current yearAdditions for tax positions related to current year
Additions for tax positions related to prior yearAdditions for tax positions related to prior year
Reductions for tax positions related to prior yearsReductions for tax positions related to prior years
Lapse of statute of limitationsLapse of statute of limitations
SettlementsSettlements
Balance at end of periodBalance at end of period$2.7 $2.7 $2.7 
During 2022, the statute of limitations lapsed, ultimately removing the uncertainty surrounding the Company's ability to recognize the tax positions, if challenged under audit. As a result, the Company recognized a $2.7 million income tax benefit and corresponding reduction in our effective tax rate for the period ended December 31, 2022. The Company has no uncertain tax positions related to tax years that remain subject to examination by relevant tax authorities. As of December 31, 2020 and 2019, there is $2.7 million of2023, no liability for unrecognized tax benefits recordedwas necessary, and no change in other long-term obligationsassessment is expected within the consolidated balance sheets that, if recognized in future periods, would impact our effective tax rate.next 12 months.
We recognized $0.2For the period ended December 31, 2022, the Company recorded a $0.7 million $0.3 million and $0.1 million of interestbenefit as componentsa component of interest expense in connection with ouras a result of the lapse of the statute of limitations and corresponding release of the reserve for uncertain tax positions duringpositions. No interest expense or benefit was recorded for the yearsperiod ended December 31, 2020, 2019 and 2018, respectively. Interest2023. There was no accrued interest related to uncertain tax positions included in the consolidated balance sheetssheet at December 31, 2020 and 2019 was $0.6 million and $0.4 million, respectively.2023 or December 31, 2022.
We are subject to income taxes in the U.S. and in many individual states, with significant operations in Louisiana, South Carolina, Alabama, Georgia, Massachusetts and Tennessee. We are open to examination in the U.S. and in various individual states for the tax years ended December 31, 20142017 through December 31, 2020.2023. We are also open to examination in various states for the years ended 2007 through 20202023 resulting from NOLs generated and available for carryforward from those years.

10.11. CAPITAL STOCK AND SHARE-BASED COMPENSATION
We are authorized by our Certificate of Incorporation to issue 60,000,000 shares of common stock, $0.001 par value and 5,000,000 shares of preferred stock, $0.001 par value. As of December 31, 2020,2023, there were 37,470,21238,131,478 and 32,814,27832,667,631 shares of common stock issued and outstanding, respectively, and 0no shares of preferred stock issued or outstanding. Our Board of Directors is authorized to fix the dividend rights and terms, conversion and voting rights, redemption rights and other privileges and restrictions applicable to our preferred stock.
8795

AMEDISYS, INC. AND SUBSIDIARIES
NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS
December 31, 20202023
Share-Based Awards
On March 29, 2018, our Board of Directors and the Compensation Committee approved, subject to stockholder approval, the Amedisys, Inc. 2018 Omnibus Incentive Compensation Plan (the “2018 Plan”). On June 6, 2018, our stockholders approved the 2018 Plan at the Company's annual meeting of stockholders. The 2018 Plan replaces our 2008 Omnibus Incentive Compensation Plan (the “2008 Plan”), which terminated on June 6, 2018 when the stockholders approved the 2018 Plan. The 2018 Plan, as amended to date, authorizes the grant of various types of equity-based awards, such as stock awards, restricted stock units, stock appreciation rights and stock options to eligible participants, which include all of our employees and all employees of our 50% or more owned subsidiaries, our non-employee directors and certain consultants. The vesting terms of the awards may be tied to continued employment (or, for our non-employee directors, continued service on the Board of Directors) and/or achievement of certain pre-determined performance goals. We refer to stock awards subject to service-based vesting conditions as “non-vested stock” and restricted stock units subject to service-based or a combination of service-based and performance-based vesting conditions as “non-vested stock units.” The 2018 Plan is administered by the Compensation Committee of our Board of Directors, which determines, within the provisions of the 2018 Plan, those eligible participants to whom, and the times at which, awards shall be granted. The Compensation Committee, in its discretion, may delegate its authority and duties under the 2018 Plan to specified officers; however, only the Compensation Committee may approve the terms of awards to our executive officers.
Equity-based awards may be granted for a number of shares not to exceed, in the aggregate, approximately 2.5 million shares of common stock. We had approximately 2.01.2 million shares available at December 31, 2020.2023. The price per share for stock options shall be no less than the greater of (a) 100% of the fair value of a share of common stock on the date the option is granted or (b) the aggregate par value of the shares of our common stock on the date the option is granted. If a stock option is granted to any owner of 10% or more of the total combined voting power of us and our subsidiaries, the price is to be at least 110% of the fair value of a share of our common stock on the date the award is granted. Each equity-based award vests ratably over a one year to four year period, with the exception of those issued under contractual arrangements that specify otherwise, and may be exercised during a period as determined by our Compensation Committee or as otherwise approved by our Compensation Committee. The contractual terms of stock options exercised shall not exceed ten years from the date such option is granted. The Company analyzes historical data of forfeited awards to develop an estimated forfeiture rate that is applied to the Company's non-cash compensation expense; however, all non-cash compensation expense is adjusted to reflect actual vestings and forfeitures.
Employee Stock Purchase Plan (“ESPP”)
We have a plan whereby our eligible employees may purchase our common stock at 85% of the market price at the time of purchase. On June 7, 2012, our stockholders ratified an amendment adopted by our Board of Directors to increase theThe total number of shares of our common stock authorized for issuance under our ESPP from 2,500,000 shares to 4,500,000 shares, andis 4,500,000. There have been no purchases under the plan since the second quarter offering period as commencement of December 31, 2020, there were 1,328,627 shares available for future issuance.an offering period after the date of the Merger Agreement is prohibited under the Merger Agreement. The following is a detail of the purchases that were made under the plan:
Employee Stock Purchase Plan PeriodShares IssuedPrice
2018 and Prior3,122,983 $15.92 
January 1, 2019 to March 31, 20197,181 104.77 
April 1, 2019 to June 30, 20198,230 103.20 
July 1, 2019 to September 30, 20197,216 111.36 
October 1, 2019 to December 31, 20196,063 141.88 
January 1, 2020 to March 31, 20205,295 156.01 
April 1, 2020 to June 30, 20205,414 168.76 
July 1, 2020 to September 30, 20204,789 200.97 
October 1, 2020 to December 31, 20204,202 249.33 
3,171,373 
Employee Stock Purchase Plan PeriodShares IssuedPrice
2021 and Prior3,195,155 $18.98 
January 1, 2022 to March 31, 20226,184 146.45 
April 1, 2022 to June 30, 202210,814 89.35 
July 1, 2022 to September 30, 202212,047 82.27 
October 1, 2022 to December 31, 202211,498 71.01 
January 1, 2023 to March 31, 202314,995 62.52 
April 1, 2023 to June 30, 202310,915 77.72 
July 1, 2023 to September 30, 2023— — 
October 1, 2023 to December 31, 2023— — 
3,261,608 
ESPP expense included in general and administrative expense in our accompanying consolidated statements of operations was $0.6$0.3 million, $0.6$0.7 million and $0.5$0.7 million for 2020, 20192023, 2022 and 2018,2021, respectively.
8896

AMEDISYS, INC. AND SUBSIDIARIES
NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS
December 31, 20202023
Stock Options
On August 10, 2020, Paul B. Kusserow, President, Chief Executive Officer and Chairman of the Board of Amedisys, exercised 500,000 stock options previously awarded to him under the 2008 Plan. In connection with the exercise, Mr. Kusserow surrendered 231,683 shares of common stock to us to satisfy tax withholding and strike price obligations and elected to hold the net 268,317 shares issued to him. The surrendered shares are classified as treasury shares. This transaction resulted in a cash outflow of $40.4 million, reflected within financing activities in our consolidated statement of cashflows, related to the remittance of tax withholding obligations. In addition, Mr. Kusserow's stock option exercise resulted in a $24.0 million income tax benefit that was recorded in our consolidated statement of operations during the year ended December 31, 2020. We recognize compensation expense for stock option awards on a straight-line basis over the requisite service period for each separately vesting portion of the award in accordance with ASC 718, Compensation: Stock Compensation; however, the income tax deduction related to stock options is not recognized until the stock option exercise date. As a result, for awards that are expected to result in a tax deduction, a deferred tax asset is created as the entity recognizes compensation expense for U.S. GAAP purposes. If the tax deduction exceeds the cumulative U.S. GAAP compensation expense for the award, the tax benefit associated with any excess deduction is recognized as an income tax benefit in the statement of operations.
We use the Black-Scholes option pricing model to estimate the fair value of our stock options. There were 43,249, 142,12255,280, 33,656 and 163,66640,788 options granted during 2020, 20192023, 2022 and 2018,2021, respectively. Stock option compensation expense included in general and administrative expenseexpenses in our accompanying consolidated statements of operations was $4.3$2.1 million, $6.2$1.7 million and $5.7$3.6 million for 2020, 20192023, 2022 and 2018,2021, respectively.
The fair values of the stock option awards were estimated using the following assumptions for 2020, 20192023, 2022 and 2018:2021:
For the Years Ended December 31,
202020192018
For the Years Ended December 31,For the Years Ended December 31,
2023202320222021
Risk Free RateRisk Free Rate0.38% - 1.51%1.44% - 2.53%2.56% - 3.04%Risk Free Rate3.45% - 4.06%1.91%0.80% - 1.35%
Expected VolatilityExpected Volatility40.15% - 42.80%42.46% - 43.83%42.00% - 45.32%Expected Volatility43.07% - 43.27%40.97%39.84% - 41.40%
Expected TermExpected Term6.25 years6.00 - 6.25 years4.12 - 6.25 yearsExpected Term6.00 years6.25 years
Weighted Average Fair ValueWeighted Average Fair Value$86.72$54.42$42.48Weighted Average Fair Value$39.70$61.31$107.45
Dividend YieldDividend Yield0%0%0%Dividend Yield—%—%
We used the simplified method to estimate the expected term for the stock options granted during 2020, 20192023, 2022 and 20182021 as adequate historical experience is not available to provide a reasonable estimate.
The following table presents our stock option activity for 2020:2023:
Number of
Shares
Weighted
Average Exercise
Price
Weighted
Average Contractual
Life (Years)
Outstanding options at January 1, 2020875,974 $49.62 6.26
Number of
Shares
Number of
Shares
Weighted
Average Exercise
Price
Weighted
Average Contractual
Life (Years)
Outstanding options at January 1, 2023Outstanding options at January 1, 2023218,612 $142.86 6.56
GrantedGranted43,249 209.41 
ExercisedExercised(622,829)31.60 
Exercised
Exercised
Canceled, forfeited or expiredCanceled, forfeited or expired(18,353)103.89 
Outstanding options at December 31, 2020278,041 $111.27 7.68
Exercisable options at December 31, 202089,429 $76.40 6.75
Canceled, forfeited or expired
Canceled, forfeited or expired
Outstanding options at December 31, 2023
Outstanding options at December 31, 2023
Outstanding options at December 31, 2023245,338 $130.82 6.19
Exercisable options at December 31, 2023Exercisable options at December 31, 2023173,319 $129.05 5.21
The aggregate intrinsic value of our outstanding options and exercisable options at December 31, 20202023 was $50.6$1.4 million and $19.4$1.0 million, respectively. Total intrinsic value of options exercised was $121.1$0.2 million, $7.3$1.5 million and $9.7$5.1 million for 2020, 20192023, 2022 and 2018,2021, respectively. The tax benefit from stock options exercised during the period amounted to $27.9$0.1 million, $1.3$0.4 million and $1.6$1.0 million for 2020, 20192023, 2022 and 2018,2021, respectively.
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NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS
December 31, 2020
The following table presents our non-vested stock option activity for 2020:2023:
Number of
Shares
Weighted Average
Grant Date Fair Value
Non-vested stock options at January 1, 2020305,750 $41.66 
Number of
Shares
Number of
Shares
Weighted Average
Grant Date Fair Value
Non-vested stock options at January 1, 2023
GrantedGranted43,249 86.72 
VestedVested(142,233)34.84 
ForfeitedForfeited(18,154)47.66 
Non-vested stock options at December 31, 2020188,612 $56.55 
Non-vested stock options at December 31, 2023
At December 31, 2020,2023, there was $4.8$1.8 million of unrecognized compensation cost related to stock options that we expect to be recognized over a weighted-average period of 1.91.5 years.
Non-Vested Stock
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We issue shares of non-vested stock with a vesting term of one year. The compensation expense is determined based on the market price of our common stock at the date of grant applied to the total number of shares that are anticipated to fully vest. Non-vested stock compensation expense included in general and administrative expenses in our accompanying consolidated statements of operations was $0.8 million, $1.2 million and $1.4 million for 2020, 2019 and 2018, respectively.NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS
The following table presents our non-vested stock activity for 2020:
Number of
Shares
Weighted Average
Grant Date Fair
Value
Non-vested stock at January 1, 20209,859 $119.12 
Granted1,560 158.72 
Vested(11,419)124.53 
Canceled, forfeited or expired
Non-vested stock at December 31, 2020$
The weighted average grant date fair value of non-vested stock granted was $158.72, $119.12 and $80.54 in 2020, 2019 and 2018, respectively.
At December 31, 2020, there was no unrecognized compensation cost related to non-vested stock awards; we currently do not have any outstanding awards.2023
Non-Vested Stock Units
We refer to restricted stock units subject to service-based or a combination of service-based and performance-based vesting conditions as “non-vested stock units.” We issue non-vested stock unit awards that are service-based, performance-based or a combination of both with vesting terms ranging from one to four years. Based on the terms and conditions of these awards, we determine if the awards should be recorded as either equity or liability instruments. The compensation expense is determined based on the market price of our common stock at the date of grant, applied to the total number of units that are anticipated to vest, unless the award specifies differently. We account for such awards similar to our non-vested stock awards; however, no sharesShares of stock are not issued to the recipient until the stock unit awards have vested and after the pre-determined delivery date has occurred.
Non-Vested Stock Units – Service-Based ("Service-Based Non-Vested Stock Units")
Service-based non-vested stock unit compensation expense included in general and administrative expenses in our accompanying consolidated statements of operations was $7.5$24.2 million, $8.7$12.1 million and $4.5$9.4 million for 2020, 20192023, 2022 and 2018,2021, respectively.
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NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS
December 31, 2020
The following table presents our service-based non-vested stock units activity for 2020:2023:
Number of 
Shares
Weighted Average
Grant Date Fair
Value
Non-vested stock units at January 1, 2020231,418 $91.87 
Number of
Shares
Number of
Shares
Weighted Average
Grant Date Fair
Value
Non-vested stock units at January 1, 2023
GrantedGranted34,429 206.10 
VestedVested(89,074)78.15 
Canceled, forfeited or expiredCanceled, forfeited or expired(19,227)97.36 
Non-vested stock units at December 31, 2020157,546 $123.92 
Non-vested stock units at December 31, 2023
The weighted average grant date fair value of service-based non-vested stock units granted was $206.10, $123.70$81.18, $115.07 and $95.14$234.42 in 2020, 20192023, 2022 and 2018,2021, respectively.
At December 31, 2020,2023, there was $9.3$28.5 million of unrecognized compensation cost related to our service-based non-vested stock units that we expect to be recognized over a weighted average period of 1.82.0 years.
Non-Vested Stock Units – Service-Based and Performance-Based Awards ("Performance-Based Non-Vested Stock Units")
During 2020,2023, we awarded performance-based awards to certain employees. The target level established by the award, which is based on the Company’s 20202023 adjusted earnings before interest, taxes, depreciation and amortization (“Adjusted EBITDA”), provided for the recipients to receive an aggregate of 81,18352,073 non-vested stock units if the target was achieved. For a select group of employees, if the target objective iswas surpassed to the point of achieving the projected maximum payout, the recipients willwould receive an additional aggregate of 11,63351,756 non-vested stock units during the three-month period endingended March 31, 2021.2024. The 2023 performance-based objective established by the award was satisfied at 127.23%. The number of non-vested stock units that were earned based on achievement of the Adjusted EBITDA measure will be adjusted upward or downward (from 75% to 125%) based on the Company’s three-year relative total shareholder return ("TSR") and will cliff vest after the end of the three-year performance period ending December 31, 2025.
Additionally, in connection with the appointment of our new chief executive officer, we awarded 62,641 performance-based non-vested stock units (at the target level of performance) to Mr. Ashworth on April 12, 2023, which will cliff vest on April 12, 2028, assuming Mr. Ashworth remains continuously employed on such date. The number of non-vested stock units that may be earned for this award is based on the Company's volume-weighted average price ("VWAP") market cap at the end of a three-year performance period to be determined as of December 31, 2025, with an actual payout of 50% to 300% of the target number of shares to be potentially awarded has been reduced by forfeitures as indicated inperformance-based non-vested stock units, depending on the table below. level of performance achieved once a threshold level of performance is met.
Performance-based non-vested stock units compensation expense included in general and administrative expenses in our consolidated statements of operations was $13.5$2.4 million, $8.4$2.2 million and $5.8$10.2 million for 2020, 20192023, 2022 and 2018,2021, respectively.
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NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS
December 31, 2023
The following table presents our performance-based non-vested stock units activity for 2020:2023:
Number of 
Shares
Weighted Average
Grant Date Fair
Value
Non-vested stock units at January 1, 2020207,424 $97.55 
Number of
Shares
Number of
Shares
Weighted Average
Grant Date Fair
Value
Non-vested stock units at January 1, 2023
GrantedGranted85,727 201.90 
VestedVested(78,856)83.12 
Canceled, forfeited or expiredCanceled, forfeited or expired(18,008)101.40 
Non-vested stock units at December 31, 2020196,287 $148.16 
Non-vested stock units at December 31, 2023
The weighted average grant date fair value of performance-based non-vested stock units granted was $201.90, $128.89$82.00, $133.70 and $79.59$262.67 in 2020, 20192023, 2022 and 2018,2021, respectively.
At December 31, 2020,2023, there was $17.3$9.3 million in unrecognized compensation costs related to our performance-based non-vested stock units that we expect to be recognized over a weighted average period of 1.83.1 years.

11.12. COMMITMENTS AND CONTINGENCIES
Legal Proceedings – Ongoing
We are involved in the following legal actions:
Subpoena Duces Tecum and Civil Investigative Demands Issued by the U.S. Department of Justice
On May 21, 2015, we received a Subpoena Duces Tecum (“Subpoena”) issued by the U.S. Department of Justice. The Subpoena requests the delivery of information regarding 53 identified hospice patients to the United States Attorney’s Office for the District of Massachusetts. It also requests the delivery of documents relating to our hospice clinical and business operations and related compliance activities. The Subpoena generally covers the period from January 1, 2011 through May 21, 2015. We are fully cooperating with the U.S. Department of Justice with respect to this investigation.
On November 3, 2015, we received a civil investigative demand (“CID”) issued by the U.S. Department of Justice pursuant to the federal False Claims Act relating to claims submitted to Medicare and/or Medicaid for hospice services provided through designated facilities in the Morgantown, West Virginia area. The CID requests the delivery of information to the United States
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NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS
December 31, 2020
Attorney’s Office for the Northern District of West Virginia regarding 66 identified hospice patients, as well as documents relating to our hospice clinical and business operations in the Morgantown area. The CID generally covers the period from January 1, 2009 through August 31, 2015. We are fully cooperating with the U.S. Department of Justice with respect to this investigation.
On June 27, 2016, we received a CID issued by the U.S. Department of Justice pursuant to the federal False Claims Act relating to claims submitted to Medicare and/or Medicaid for hospice services provided through designated facilities in the Parkersburg, West Virginia area. The CID requests the delivery of information to the United States Attorney’s Office for the Southern District of West Virginia regarding 68 identified hospice patients, as well as documents relating to our hospice clinical and business operations in the Parkersburg area. The CID generally covers the period from January 1, 2011 through June 20, 2016. We are fully cooperating with the U.S. Department of Justice with respect to this investigation.
Based on our analysis of sample claims data in connection with preliminary settlement discussions with the U.S. Department of Justice regarding the above matters, we have recorded a total of $6.5 million to accrued expenses in our consolidated balance sheets related to this matter. Due to the ongoing nature of the investigations and current stage of the settlement discussions, we are unable to estimate a range of potential loss at this time, and we cannot predict the timing or outcome of these investigations.
In addition to the matters referenced in this note, we are involved in legal actions in the normal course of business, some of which seek monetary damages, including claims for punitive damages. Based on information available to us as of the date of this filing, we do not believe that these normal course actions, when finally concluded and determined, will have a material impact on our consolidated financial condition, results of operations or cash flows.
Legal fees related to all legal matters are expensed as incurred.
OtherLegal Proceedings - Completed
Subpoena Duces Tecum and Civil Investigative Matters – Completed
Corporate Integrity Agreement
On May 5, 2020, the Company received notice from the Office of Inspector General-HHS ("OIG") that the Company's five-year corporate integrity agreement ("CIA") with the OIG has been completed. On April 23, 2014, with no admissions of liability on our part, we entered into a settlement agreement withDemands Issued by the U.S. Department of Justice
On May 7, 2021, the U.S. Department of Justice notified the Company that they were closing their investigation into the below-referenced Subpoena Duces Tecum ("Subpoena") and civil investigative demands ("CIDs"). At the time, we had $6.5 million recorded to accrued expenses in our consolidated balance sheet related to these matters. We reversed this accrual during the year ended December 31, 2021.
On May 21, 2015, we received a Subpoena issued by the U.S. Department of Justice. The Subpoena requested the delivery of information regarding 53 identified hospice patients to the United States Attorney’s Office for the District of Massachusetts. It also requested the delivery of documents relating to certain of our hospice clinical and business operations. Concurrently with our entry into this agreement,operations and related compliance activities. The Subpoena generally covered the period from January 1, 2011 through May 21, 2015.
On November 3, 2015, we entered intoreceived a CIA withCID issued by the OIG. The CIA formalized various aspectsU.S. Department of our already existing ethics and compliance programs and contained other requirements designed to help ensure our ongoing compliance with federal health care program requirements. Among other things, the CIA required us to maintain our existing compliance program, executive compliance committee and compliance committee of the Board of Directors; provide certain compliance training; continue screening new and current employees to ensure they are eligible to participate in federal health care programs; engage an independent review organization ("IRO") to perform certain audits and reviews and prepare certain reports regarding our compliance with federal health care programs, our billing submissions to federal health care programs and our compliance and risk mitigation programs; and provide certain reports and management certificationsJustice pursuant to the OIG. Additionally,federal False Claims Act relating to claims submitted to Medicare and/or Medicaid for hospice services provided through designated facilities in the CIA specifically required that we report substantial overpayments that we discovered we had received from federal health care programs,Morgantown, West Virginia area. The CID requested the delivery of information to the United States Attorney’s Office for the Northern District of West Virginia regarding 66 identified hospice patients, as well as probable violations of federal health care laws.documents relating to our hospice clinical and business operations in the Morgantown area. The corporate integrity agreement had a term of five years that ended on April 21, 2019. We filed our final annual report on July 19, 2019.
Compassionate Care Hospice Corporate Integrity AgreementCID generally covered the period from January 1, 2009 through August 31, 2015.
On January 8, 2021,June 27, 2016, we received a CID issued by the Company received notice fromU.S. Department of Justice pursuant to the OIG that the Company's five-year CIA with the OIG has been completed. On January 30, 2015, CCH entered into a CIA with the OIG. The CIA required that CCH provide annual on-site compliance training; develop and implement policiesfederal False Claims Act relating to ensure compliance with federal health care program requirements; screen new and current employeesclaims submitted to ensure that they are eligible to participate in federal health care programs; establish a compliance committee that contains both a Compliance Officer and a Chief Quality Officer; retain a Governing Authority expert who will periodically complete a compliance program review; and retain an IRO to complete claims reviewMedicare and/or Medicaid for hospice services renderedprovided through designated facilities in New York.the Parkersburg, West Virginia area. The OIG waivedCID requested the claims reviewdelivery of information to the United States Attorney’s Office for the final yearSouthern District of the CCH CIA based on the closure of the New York operations. Additionally, the CIA required that CCH report substantial overpayments that CCH discovered it received from federal health care programs,West Virginia regarding 68 identified hospice patients, as well as probable violations of federal criminal, civil or administrative health care laws. Upon breach ofdocuments relating to our hospice clinical and business operations in the CIA, CCH could have become liable for payment of certain stipulated penalties, or could have been excludedParkersburg area. The CID generally covered the period from participation in federal health care programs. The CIA had a term of five years that ended on January 30, 2020. We filed our final annual report on March 25, 2020.1, 2011 through June 20, 2016.
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NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS
December 31, 2020
Third PartyThird-Party Audits – Ongoing
From time to time, in the ordinary course of business, we are subject to audits under various governmental programs in which third partythird-party firms engaged by CMS, including Recovery Audit Contractors (“RACs”), Zone Program Integrity Contractors (“ZPICs”), Uniform Program Integrity Contractors (“UPICs”), Program Safeguard Contractors (“PSCs”), Medicaid Integrity Contractors (“MICs”) and, Supplemental Medical Review Contractors (“SMRCs”) and the Office of the Inspector General ("OIG"), conduct extensive reviews of claims data to identify potential improper payments. We cannot predict the ultimate outcome of any regulatory reviews or other governmental audits and investigations.
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NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS
December 31, 2023
In July 2010, our subsidiary that provides hospice services in Florence, South Carolina received from a ZPIC a request for records regarding a sample of 30 beneficiaries who received services from the subsidiary during the period of January 1, 2008 through March 31, 2010 (the “Review Period”) to determine whether the underlying services met pertinent Medicare payment requirements. We acquired the hospice operations subject to this review on August 1, 2009; the Review Period covers time periods both before and after our ownership of these hospice operations. Based on the ZPIC’s findings for 16 beneficiaries, which were extrapolated to all claims for hospice services provided by the Florence subsidiary billed during the Review Period, on June 6, 2011, the Medicare Administrative Contractor ("MAC") for the subsidiary issued a notice of overpayment seeking recovery from our subsidiary of an alleged overpayment. We dispute these findings, and our Florence subsidiary has filed appeals through the Original Medicare Standard Appeals Process, in which we are seeking to have those findings overturned. An administrative law judge ("ALJ") hearing was held in early January 2015. On January 18, 2016, we received a letter dated January 6, 2016 referencing the ALJ hearing decision for the overpayment issued on June 6, 2011. The decision was partially favorable with a new overpayment amount of $3.7 million with a balance owed of $5.6 million including interest based on 9 disputed claims (originally 16). We filed an appeal to the Medicare Appeals Council on the remaining 9 disputed claims and also argued that the statistical method used to select the sample was not valid. No assurances can be given as to the timing or outcome of the Medicare Appeals Council decision. As of December 31, 2020,2023, Medicare has withheld payments of $5.7 million (including additional interest) as part of their standard procedures once this level of the appeal process has been reached. In the event we are not able to recoup this alleged overpayment, we are entitled to be indemnified by the prior owners of the hospice operations for amounts relating to the period prior to August 1, 2009. On January 10, 2019, an arbitration panel from the American Health Lawyers Association determined that the prior owners' liability for their indemnification obligation was $2.8 million. This amount is recorded as an indemnity receivable within other assets in our consolidated balance sheets.
In July 2016, the Company received a request for medical records from SafeGuard Services, L.L.C (“SafeGuard”), a ZPIC, related to services provided by some of the care centers that the Company acquired from Infinity Home Care, L.L.C. The review period coverscovered time periods both before and after our ownership of the care centers, which were acquired on December 31, 2015. In August 2017, the Company received Requests for Repayment from Palmetto GBA, LLC (“Palmetto”) regarding Infinity Home Care of Lakeland, LLC, (“Lakeland Care Centers”) and Infinity Home Care of Pinellas, LLC, (“Clearwater Care Center”). The Palmetto letters arewere based on a statistical extrapolation performed by SafeGuard which alleged an overpayment of $34.0 million for the Lakeland Care Centers on a universe of 72 Medicare claims totaling $0.2 million in actual claims payments using a 100% error rate and an overpayment of $4.8 million for the Clearwater Care Center on a universe of 70 Medicare claims totaling $0.2 million in actual claims payments using a 100% error rate.payments.
The Lakeland Request for Repayment covers claims between January 2, 2014 and September 13, 2016. The Clearwater Request for Repayment covers claims between January 2, 2015 and December 9, 2016. As a result of partially successful Level I and Level II Administrative Appeals, the alleged overpayment for the Lakeland Care Centers has beenwas reduced to $26.0 million and the alleged overpayment for the Clearwater Care Center has beenwas reduced to $3.3 million. The Company has now filed Level III Administrative Appeals, and will continue to vigorously pursue its appeal rights, which include contesting the methodology used byALJ hearings regarding the ZPIC contractor to perform statistical extrapolation.Lakeland Request for Repayment and the Clearwater Request for Repayment were held in April 2022. The Company is contractually entitled to indemnification byreceived the prior owners for all claims prior to December 31, 2015, for up to $12.6 million.
At this stageresults of the review, based on the information currently available to the Company, the Company cannot predict the timing or outcome of this review.ALJ hearings in June 2022. The Company estimates a low-end potential range of loss related to this review of $6.5 million (assuming the Company is successful in seeking indemnity from the prior owners and unsuccessful in demonstrating that the extrapolation method used by SafeGuard was erroneous). The Company has reduced its high-end potential range of loss from $38.8 million (the maximum amount Palmetto claims has been overpaidALJ decisions for both the Clearwater Care Center and the Lakeland Care Centers were partially favorable for the claims that were reviewed, but the extrapolations were upheld. As a result, we increased our total accrual related to these matters from $17.4 million to $25.2 million, excluding interest. The repayments for the Lakeland Care Centers totaling $34.3 million ($22.8 million extrapolated repayment plus $11.5 million accrued interest) and the Clearwater Care Center of which $12.6totaling $3.7 million is subject to indemnification by($2.4 million extrapolated repayment plus $1.2 million accrued interest) were made during the prior owners) to $29.3 million based on the partial success achieved by the Company in prosecuting its Level I and II Administrative Appeals.

As ofyear ended December 31, 2020,2022. Additionally, we have an accrued liabilitywrote off $1.5 million of approximately $17.4 million related to this matter.receivables that were impacted by these matters. We expect to be indemnified by the prior owners, upon exhaustion of the parties' appeal rights, for approximately $10.9 million of the total $12.6 million available indemnification related to this matter and have recorded this amount within other assets in our consolidated balance sheets. The net of these two amounts,
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NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS
December 31, 2020
$6.5 million, was recordedsheets as a reduction in revenue in our consolidated statements of operations during 2017. As of December 31, 2020, $1.5 million of net receivables have been impacted by this payment suspension.2023 and 2022.
Insurance
We are obligated for certain costs associated with our insurance programs, including employee health, workers’ compensation, professional liability and professional liability.fleet. While we maintain various insurance programs to cover these risks, we are self-insured for a substantial portion of our potential claims. We recognize our obligations associated with these costs, up to specified deductible limits in the period in which a claim is incurred, including with respect to both reported claims and claims incurred but not reported. These costs have generally been estimated based on historical data of our claims experience. Such estimates, and the resulting reserves, are reviewed and updated by us on a quarterly basis.
The following table presents details of our insurance programs, including amounts accruedrecorded, for the periods indicated (amounts in millions) inwithin accrued expenses in our consolidated balance sheets. The amounts accrued below represent our total estimated liability for individual claims that are less than our noted insurance coverage amounts, which can include outstanding claims and claims incurred but not reported.reported (amounts in millions).
As of December 31,
Type of Insurance20202019
Health insurance$15.1 $15.8 
Workers’ compensation35.8 33.4 
Professional liability4.9 5.1 
55.8 54.3 
Less: long-term portion(1.2)(1.3)
$54.6 $53.0 
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NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS
December 31, 2023
As of December 31,
Type of Insurance20232022
Health insurance$18.2 $16.2 
Workers’ compensation42.0 40.8 
Professional liability5.4 5.0 
65.6 62.0 
Less: long-term portion(0.2)(0.2)
$65.4 $61.8 
Our health insurance has an exposure limit of $1.3 million for any individual covered life. Our workers compensation insurance has a retention limit of $1.0$2.0 million per incident and ourincident. Our professional liability insurance has a retention limit of $0.3 million per incident. Our fleet insurance has an exposure limit of $0.4 million per accident.
Severance
We have commitments related to our severance plans applicable to a number of our senior executives and senior management, as well as the employment agreement entered into with our Chief Executive Officer, all of which generally commit us to pay severance benefits under certain circumstances.
Other
We are subject to various other types of claims and disputes arising in the ordinary course of our business. While the resolution of such issues is not presently determinable, we believe that the ultimate resolution of such matters will not have a significant effect on our consolidated financial condition, results of operations andor cash flows.

12.13. EMPLOYEE BENEFIT PLANS
401(k) Benefit Plan
We maintain a plan qualified under Section 401(k) of the Internal Revenue Code for all employees who have reached 21 years of age, effective the first month after their hire date. Under the plan, eligible employees may elect to defer a portion of their compensation, subject to Internal Revenue Service limits.
Our match of contributions to be made to each eligible employee contribution is $0.44 for every $1.00 contributed up to the first 6% of theirthe employee's salary. The match is discretionary and thus is subject to change at the discretion of management. Effective January 1, 2020, ourOur match of contributions is made in the form of cash. During 2019 and 2018, matching contributions were made in the form of our common stock, valued based upon the fair value of the stock as of the end of each calendar quarter end. We expensed approximately $12.9$20.4 million, $10.5$18.6 million and $9.0$17.0 million related to our 401(k) benefit plan for 2020, 20192023, 2022 and 2018,2021, respectively.
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NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS
December 31, 2020
Deferred Compensation Plan
We had a Deferred Compensation Plan for additional tax-deferred savings for a select group of management or highly compensated employees. Amounts credited under the Deferred Compensation Plan were funded into a rabbi trust, which is managed by a trustee. The trustee has the discretion to manage the assets of the Deferred Compensation Plan as deemed fit, thus, the assets are not necessarily reflective of the same investment choices that would have been made by the participants.
Effective January 1, 2015, all prospective salary deferrals ceased. Participants will beare allowed to make transactions with any remaining account balances as they wish per plan guidelines.

13.14. SHARE REPURCHASES
2021 Stock Repurchase Program
On December 23, 2020, we announced that our Board of Directors authorized a stock repurchase program, under which we maycould repurchase up to $100 million of our outstanding common stock through December 31, 2021 (the "2021 Share Repurchase Program"). Pursuant to this program, we repurchased 446,832 shares of our common stock at a weighted average price of $223.49 per share and a total cost of approximately $100 million during the year ended December 31, 2021. The repurchased shares were classified as treasury shares. The 2021 Share Repurchase Program expired on December 31, 2021.
On August 2, 2021, our Board of Directors authorized a share repurchase program, under which we could repurchase up to $100 million of our outstanding common stock through December 31, 2022 to commence upon the completion of the Company's 2021 Share Repurchase Program (the "2022 Share Repurchase Program"). Pursuant to this program, we repurchased 150,000 shares of our common stock at a weighted average price of $115.64 per share and a total cost of approximately
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AMEDISYS, INC. AND SUBSIDIARIES
NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS
December 31, 2023
$17 million during the year ended December 31, 2022. The repurchased shares were classified as treasury shares. The 2022 Share Repurchase Program expired on December 31, 2022.
On February 2, 2023, our Board of Directors authorized a share repurchase program, under which we could repurchase up to $100 million of our outstanding common stock through December 31, 2023 (the "2023 Share Repurchase Program"). We did not repurchase any shares under the 2023 Share Repurchase Program as the Merger Agreement limited our ability to repurchase shares of our common stock prior to the completion of the Merger, subject to certain exceptions. The 2023 Share Repurchase Program expired on December 31, 2023.
Under the terms of the program,2021 Share Repurchase Program, the 2022 Share Repurchase Program and the 2023 Share Repurchase Program, we arewere allowed to repurchase shares from time to time through open market purchases, unsolicited or solicited privately negotiated transactions, an accelerated stock repurchase program, and/or a trading plan in compliance with Exchange Act Rule 10b5-1. The timing and the amount of the repurchases will bewere determined by management based on a number of factors, including but not limited to share price, trading volume and general market conditions, as well as on working capital requirements, general business conditions and other factors.
We did not repurchase any shares pursuant Effective January 1, 2023, repurchases became subject to this stock repurchase program duringa 1% excise tax under the year ended December 31, 2020.
2019 Stock Repurchase Program
On February 25, 2019, we announced that our Board of Directors authorized a stock repurchase program, under which we could have repurchased up to $100 million of our outstanding common stock through March 1, 2020. We did not repurchase any shares pursuant to this stock repurchase program during 2019 or 2020. The stock repurchase program expired on March 1, 2020.
2018 Share Repurchase
On June 4, 2018, we purchased 2,418,304 of our common shares from affiliates of KKR Credit Advisors (US) LLC ("KKR"), representing one-half of KKR's then current holdings in the Company and 7.1% of the aggregate outstanding shares of the Company's common stock for a total purchase price of $181.4 million including related direct costs. The Company repurchased the shares at $73.96 which represents 96% of the closing stock price of the Company's common stock on June 4, 2018. The repurchased shares are classified as treasury shares.Inflation Reduction Act.

14.15. SEGMENT INFORMATION
Our operations involve servicing patients through our 3three reportable business segments: home health, hospice and high acuity care. We divested our personal care.care business on March 31, 2023. Our home health segment delivers a wide range of services in the homes of individuals who may be recovering from surgery, have a chronic disability or terminal illness or need assistance with completing important tasks. Our hospice segment provides palliative care and comfort to terminally ill patients and their families. Our high acuity care segment delivers the essential elements of inpatient hospital, palliative and SNF care to patients in their homes. Our personal care segment providesprovided patients with assistance with the essential activities of daily living. The “other” column in the following tables consists of costs relating to executive management and administrative support functions, primarily information services, accounting, finance, billing and collections, legal, compliance, risk management, procurement, marketing, clinical administration, training, human resources and administration.
In connection with our reorganization initiatives, management has revised its measurement of our reportable segments' operating income (loss). Effective January 1, 2023, we transitioned corporate functions that were previously included within our high acuity care segment to the corporate support function in order to realize operational efficiencies. Additionally, effective January 1, 2023, we transitioned from the high acuity care segment to the home health segment the operations of a home health care center that was contributed to the high acuity care segment by one of our health system partners during 2022. Prior periods have been recast to conform to the current year presentation.
Management evaluates performance and allocates resources based on the operating income of the reportable segments, which includes an allocation of corporate expenses attributable to the specific segment and includes revenues and all other costs directly attributable to the specific segment. Segment assets are not reviewed by the company’s chief operating decision maker and therefore are not disclosed below (amounts in millions).
For the Year Ended December 31, 2023
Home HealthHospice
Personal 
Care(1)
High Acuity Care
Other(2)
Total
Net service revenue$1,403.6 $798.8 $15.0 $19.0 $— $2,236.4 
Cost of service, inclusive of depreciation801.1 412.2 11.1 21.1 — 1,245.5 
General and administrative expenses363.5 193.1 2.3 20.4 237.5 816.8 
Depreciation and amortization6.0 3.0 — 3.1 5.6 17.7 
Operating expenses1,170.6 608.3 13.4 44.6 243.1 2,080.0 
Operating income (loss)$233.0 $190.5 $1.6 $(25.6)$(243.1)$156.4 
(1)We divested our personal care business on March 31, 2023.
(2)General and administrative expenses for our corporate support function includes $36.7 million in merger-related expenses.
95
102

AMEDISYS, INC. AND SUBSIDIARIES
NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS
December 31, 20202023
For the Year Ended December 31, 2020
Home HealthHospicePersonal CareOtherTotal
For the Year Ended December 31, 2022For the Year Ended December 31, 2022
Home HealthHome HealthHospicePersonal CareHigh Acuity CareOtherTotal
Net service revenueNet service revenue$1,249.2 $750.1 $72.2 $$2,071.5 
Other operating income20.2 13.1 1.1 34.4 
Cost of service, excluding depreciation and amortization729.9 400.6 54.9 1,185.4 
Cost of service
General and administrative expensesGeneral and administrative expenses307.2 175.4 12.4 173.2 668.2 
Depreciation and amortizationDepreciation and amortization3.9 2.2 0.2 22.5 28.8 
Asset impairment charge3.4 0.8 4.2 
Investment impairment
Operating expensesOperating expenses1,044.4 579.0 67.5 195.7 1,886.6 
Operating income (loss)Operating income (loss)$225.0 $184.2 $5.8 $(195.7)$219.3 
For the Year Ended December 31, 2019
Home HealthHospicePersonal CareOtherTotal
Net service revenue$1,256.4 $617.2 $82.0 $$1,955.6 
Cost of service, excluding depreciation and amortization754.1 335.1 61.1 1,150.3 
General and administrative expenses297.2 137.5 12.3 160.9 607.9 
Depreciation and amortization4.2 1.6 0.2 12.4 18.4 
Asset impairment charge1.5 1.5 
Operating expenses1,057.0 474.2 73.6 173.3 1,778.1 
Operating income (loss)$199.4 $143.0 $8.4 $(173.3)$177.5 
For the Year Ended December 31, 2018
Home HealthHospicePersonal CareOtherTotal
For the Year Ended December 31, 2021For the Year Ended December 31, 2021
Home HealthHome HealthHospicePersonal CareHigh Acuity CareOtherTotal
Net service revenueNet service revenue$1,174.5 $410.9 $77.2 $$1,662.6 
Cost of service, excluding depreciation and amortization722.1 212.0 58.8 992.9 
Other operating income
Cost of service
General and administrative expensesGeneral and administrative expenses276.3 84.6 12.8 127.6 501.3 
Depreciation and amortizationDepreciation and amortization3.5 1.1 0.3 8.4 13.3 
Operating expensesOperating expenses1,001.9 297.7 71.9 136.0 1,507.5 
Operating income (loss)Operating income (loss)$172.6 $113.2 $5.3 $(136.0)$155.1 


15. UNAUDITED SUMMARIZED QUARTERLY FINANCIAL INFORMATION
Net Income
Attributable to
Amedisys, Inc.
Common
Stockholders (1)
Net Service RevenueNet Income
Attributable to
Amedisys, Inc.
BasicDiluted
2020
1st Quarter$491.7 $31.8 $0.98 $0.96 
2nd Quarter485.0 34.7 1.07 1.04 
3rd Quarter544.1 72.0 2.20 2.16 
4th Quarter550.7 45.1 1.38 1.36 
$2,071.5 $183.6 $5.64 $5.52 
2019
1st Quarter$467.3 $31.3 $0.98 $0.95 
2nd Quarter493.0 33.7 1.05 1.02 
3rd Quarter494.6 34.1 1.06 1.03 
4th Quarter500.7 27.7 0.86 0.83 
$1,955.6 $126.8 $3.95 $3.84 
(1)Because of the method used in calculating per share data, the quarterly per share data may not necessarily total to the per share data as computed for the entire year.
96

AMEDISYS, INC. AND SUBSIDIARIES
NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS
December 31, 2020
16. RELATED PARTY TRANSACTIONS
During 2018, we made a $7.0 millionWe have an investment in Medalogix, a healthcare predictive data and analytics company; this investmentcompany, which is accounted for under the equity method. During the years ended December 31, 20202023, 2022 and 2019,2021, we incurred costs of approximately $3.9$11.3 million,$9.4 million and $0.5$5.7 million, respectively, in connection with theour usage of Medalogix's analytics platforms.
We believe thathave an investment in a home health benefit manager, which is accounted for under the termscost method. We incurred costs of these transactions are consistentapproximately $0.5 million during the year ended December 31, 2023 in connection with those negotiated at arm’s length.
On June 4, 2018, we purchased 2,418,304 of our common shares from affiliates of KKR, representing one-half of KKR's holdings in the Company and 7.1%usage of the aggregate outstanding shares of the Company's common stock for a total purchase price of $181.4 million including related direct costs. The Company repurchased the shares at $73.96 which represents 96% of the closing stock price of the Company's common stock on June 4, 2018. At the time of the transaction, KKR held approximately 14.2% of the Company's outstanding shares of common stock.home health benefit manager's services.

97103


ITEM 9. CHANGES IN AND DISAGREEMENTS WITH ACCOUNTANTS ON ACCOUNTING AND FINANCIAL DISCLOSURE
None.

ITEM 9A. CONTROLS AND PROCEDURES
Evaluation of Disclosure Controls and Procedures
We have established disclosure controls and procedures which are designed to provide reasonable assurance of achieving their objectives and to ensure that information required to be disclosed in our reports filed under the Exchange Act is recorded, processed, summarized, disclosed and reported within the time periods specified in the SEC’s rules and forms. This information is also accumulated and communicated to our management, including our principal executive officer and principal financial officer, and Board of Directors to allow timely decisions regarding required disclosure.
In connection with the preparation of this Annual Report on Form 10-K, as of December 31, 2020,2023, under the supervision and with the participation of our principal executive officer and principal financial officer, our management conducted an evaluation of the effectiveness of our disclosure controls and procedures, as such term is defined under Rules 13a-15(e) and 15d-15(e) promulgated under the Exchange Act.
Based on this evaluation, our principal executive officer and principal financial officer concluded that our disclosure controls and procedures were effective at a reasonable assurance level as of December 31, 2020,2023, the end of the period covered by this Annual Report on Form 10-K.
Management’s Annual Report on Internal Control over Financial Reporting
Our management is responsible for establishing and maintaining adequate internal control over our financial reporting, as such term is defined in Rules 13a-15(f) and 15d-15(f) promulgated under the Exchange Act. Under the supervision and with the participation of our principal executive officer and our principal financial officer, our management conducted an evaluation of the effectiveness of our internal control over financial reporting based on the framework in Internal Control – Integrated Framework (2013) issued by the Committee of Sponsoring Organizations of the Treadway Commission. Based on this evaluation under the framework in Internal Control – Integrated Framework (2013), our management concluded our internal control over financial reporting was effective as of December 31, 2020.2023.
Under guidelines established by the SEC, companies are allowed to exclude acquisitions from their assessment of internal control over financial reporting during the first year of an acquisition while integrating the acquired company. Accordingly, our assessment of internal controls excluded our acquisition of AseraCare Hospice ("AseraCare"), completed on June 1, 2020. See Item 8, Note 4 - Acquisitions to our consolidated financial statements for additional information on our acquisition of AseraCare. Operations from this acquisition represented approximately 3% of total assets and 3% of total revenue as of and for the year ended December 31, 2020.
KPMG LLP, the independent registered public accounting firm that audited our consolidated financial statements included in this Form 10-K, has issued a report on our internal control over financial reporting, which is included herein.
Changes in Internal Controls
There were no changes in our internal control over financial reporting (as defined in Exchange Act Rule 13a-15(f)) that have occurred during the quarter ended December 31, 20202023 that have materially affected, or are reasonably likely to materially affect, our internal control over financial reporting.
98104


Inherent Limitations on Effectiveness of Controls
Our management, including our principal executive officer and principal financial officer, does not expect that our disclosure controls or our internal controls over financial reporting will prevent or detect all errors and all fraud. A control system, no matter how well designed and operated, can provide only reasonable, not absolute, assurance that the control system’s objectives will be met. The design of a control system must reflect the fact that there are resource constraints, and the benefits of controls must be considered relative to their costs. Further, because of the inherent limitations in all control systems, no evaluation of controls can provide absolute assurance that misstatements due to error or fraud will not occur or that all control issues and instances of fraud, if any, have been detected. These inherent limitations include the realities that judgments in decision-making can be faulty and that breakdowns can occur because of simple error or mistake. Controls can also be circumvented by the individual acts of some persons, by collusion of two or more people, or by management override of the controls. The design of any system of controls is based in part on certain assumptions about the likelihood of future events, and there can be no assurance that any design will succeed in achieving its stated goals under all potential future conditions. Projections of any evaluation of controls’ effectiveness to future periods are subject to risks. Over time, controls may become inadequate because of changes in conditions or deterioration in the degree of compliance with policies and procedures. Our disclosure controls and procedures are designed to provide reasonable assurance of achieving their objectives and, based on an evaluation of our controls and procedures, our principal executive officer and our principal financial officer concluded our disclosure controls and procedures were effective at a reasonable assurance level as of December 31, 2020,2023, the end of the period covered by this Annual Report.
99105



Report of Independent Registered Public Accounting Firm

To the Stockholders and Board of Directors
Amedisys, Inc.:
Opinion on Internal Control Over Financial Reporting
We have audited Amedisys, Inc. and subsidiaries' (the Company) internal control over financial reporting as of December 31, 2020,2023, based on criteria established in Internal Control – Integrated Framework (2013) issued by the Committee of Sponsoring Organizations of the Treadway Commission. In our opinion, the Company maintained, in all material respects, effective internal control over financial reporting as of December 31, 2020,2023, based on criteria established in Internal Control – Integrated Framework (2013) issued by the Committee of Sponsoring Organizations of the Treadway Commission.
We also have audited, in accordance with the standards of the Public Company Accounting Oversight Board (United States) (PCAOB), the consolidated balance sheets of the Company as of December 31, 20202023 and 2019,2022, the related consolidated statements of operations, comprehensive income, stockholders’ equity, and cash flows for each of the years in the three-year period ended December 31, 2020,2023, and the related notes (collectively, the consolidated financial statements), and our report dated February 25, 202122, 2024 expressed an unqualified opinion on those consolidated financial statements.
The Company acquired Homecare Preferred Hospice, Inc., doing business as AseraCare Hospice during 2020, and management excluded from its assessment of the effectiveness of the Company’s internal control over financial reporting as of December 31, 2020, Homecare Preferred Hospice, Inc., doing business as AseraCare Hospice’s internal control over financial reporting associated with 3% of total assets and 3% of total revenues included in the consolidated financial statements of the Company as of and for the year ended December 31, 2020. Our audit of internal control over financial reporting of the Company also excluded an evaluation of the internal control over financial reporting of Homecare Preferred Hospice, Inc., doing business as AseraCare Hospice.
Basis for Opinion
The Company’s management is responsible for maintaining effective internal control over financial reporting and for its assessment of the effectiveness of internal control over financial reporting, included in the accompanying Management’s Annual Report on Internal Control over Financial Reporting. Our responsibility is to express an opinion on the Company’s internal control over financial reporting based on our audit. We are a public accounting firm registered with the PCAOB and are required to be independent with respect to the Company in accordance with the U.S. federal securities laws and the applicable rules and regulations of the Securities and Exchange Commission and the PCAOB.
We conducted our audit in accordance with the standards of the PCAOB. Those standards require that we plan and perform the audit to obtain reasonable assurance about whether effective internal control over financial reporting was maintained in all material respects. Our audit of internal control over financial reporting included obtaining an understanding of internal control over financial reporting, assessing the risk that a material weakness exists, and testing and evaluating the design and operating effectiveness of internal control based on the assessed risk. Our audit also included performing such other procedures as we considered necessary in the circumstances. We believe that our audit provides a reasonable basis for our opinion.
Definition and Limitations of Internal Control Over Financial Reporting
A company’s internal control over financial reporting is a process designed to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles. A company’s internal control over financial reporting includes those policies and procedures that (1) pertain to the maintenance of records that, in reasonable detail, accurately and fairly reflect the transactions and dispositions of the assets of the company; (2) provide reasonable assurance that transactions are recorded as necessary to permit preparation of financial statements in accordance with generally accepted accounting principles, and that receipts and expenditures of the company are being made only in accordance with authorizations of management and directors of the company; and (3) provide reasonable assurance regarding prevention or timely detection of unauthorized acquisition, use, or disposition of the company’s assets that could have a material effect on the financial statements.
Because of its inherent limitations, internal control over financial reporting may not prevent or detect misstatements. Also, projections of any evaluation of effectiveness to future periods are subject to the risk that controls may become inadequate because of changes in conditions, or that the degree of compliance with the policies or procedures may deteriorate.
100




/s/ KPMG LLP
Baton Rouge, Louisiana
February 25, 202122, 2024
101106


ITEM 9B. OTHER INFORMATION
None.

ITEM 9C. DISCLOSURE REGARDING FOREIGN JURISDICTIONS THAT PREVENT INSPECTIONS
Not applicable.

PART III

ITEM 10. DIRECTORS, EXECUTIVE OFFICERS AND CORPORATE GOVERNANCE
The information required by this item is incorporated by reference to the 20212024 Proxy Statement, or, in the event the registrant does not prepare and file the 2024 Proxy Statement, will be provided instead by amendment to this report, to be filed with the SEC within 120 days after the end of the year ended December 31, 2020.2023.
Code of Conduct and Ethics
We have adopted a code of ethics that applies to all of our directors, officers and employees, including our principal executive officer, principal financial officer and principal accounting officer. This code of ethics which is entitled Code of Ethical Business Conduct, is posted at our internet website, http://www.amedisys.com. Any amendments to, or waivers of, the code of ethics will be disclosed on our website promptly following the date of such amendment or waiver.

ITEM 11. EXECUTIVE COMPENSATION
The information required by this item is incorporated by reference to the 20212024 Proxy Statement, or, in the event the registrant does not prepare and file the 2024 Proxy Statement, will be provided instead by amendment to this report, to be filed with the SEC within 120 days after the end of the year ended December 31, 2020.2023.

ITEM 12. SECURITY OWNERSHIP OF CERTAIN BENEFICIAL OWNERS AND MANAGEMENT AND RELATED STOCKHOLDER MATTERS
The information required by this item is incorporated by reference to the 20212024 Proxy Statement, or, in the event the registrant does not prepare and file the 2024 Proxy Statement, will be provided instead by amendment to this report, to be filed with the SEC within 120 days after the end of the year ended December 31, 2020.2023.

ITEM 13. CERTAIN RELATIONSHIPS AND RELATED TRANSACTIONS, AND DIRECTOR INDEPENDENCE
The information required by this item is incorporated by reference to the 20212024 Proxy Statement, or, in the event the registrant does not prepare and file the 2024 Proxy Statement, will be provided instead by amendment to this report, to be filed with the SEC within 120 days after the end of the year ended December 31, 2020.2023.

ITEM 14. PRINCIPAL ACCOUNTANT FEES AND SERVICES
Our independent registered public accounting firm is KPMG LLP, Baton Rouge, Louisiana, Auditor Firm ID: 185
The information required by this item is incorporated by reference to the 20212024 Proxy Statement, or, in the event the registrant does not prepare and file the 2024 Proxy Statement, will be provided instead by amendment to this report, to be filed with the SEC within 120 days after the end of the year ended December 31, 2020.2023.
102107


PART IV

ITEM 15. EXHIBITS AND FINANCIAL STATEMENT SCHEDULES
(a)1.Financial Statements
All financial statements are set forth under Part II, Item 8 of this report.
2.Financial Statement Schedules
There are no financial statement schedules included in this report as they are either not applicable or included in the financial statements.
3.Exhibits
The Exhibits are listed in the Exhibit Index required by Item 601 of Regulation S-K preceding the signature page of this report.

ITEM 16. FORM 10-K SUMMARY
None.

103108


EXHIBIT INDEX
The exhibits marked with the cross symbol (†) are filed and the exhibits marked with a double cross (††) are furnished with this Form 10-K. Any exhibits marked with the asterisk symbol (*) are management contracts or compensatory plans or arrangements filed pursuant to Item 601(b)(10)(iii) of Regulation S-K. The registrant agrees to furnish to the Commission supplementally upon request a copy of any schedules or exhibits omitted pursuant to Item 601(a)(5) of Regulation S-K of any exhibit set forth below.
Exhibit
Number
Exhibit
Number
Document DescriptionReport or Registration StatementSEC File or
Registration
Number
Exhibit
or Other
Reference
Exhibit
Number
Document DescriptionReport or Registration StatementSEC File or
Registration
Number
Exhibit
or Other
Reference
2.12.1The Company’s Quarterly Report on Form 10-Q for the quarter ended March 31, 20160-242602.12.1The Company’s Quarterly Report on Form 10-Q for the quarter ended March 31, 20160-242602.1
2.22.2The Company’s Quarterly Report on Form 10-Q for the quarter ended June 30, 20180-2426010.1
2.2
2.2The Company’s Quarterly Report on Form 10-Q for the quarter ended June 30, 20180-2426010.1
2.3
2.3
2.32.3The Company's current Report on Form 8-K filed on June 4, 20180-242602.1The Company's Current Report on Form 8-K filed on June 4, 20180-242602.1
2.42.4The Company’s Quarterly Report on Form 10-Q for the quarter ended September 30, 20180-242602.1
2.4
2.4The Company’s Quarterly Report on Form 10-Q for the quarter ended September 30, 20180-242602.1
2.52.5The Company's Current Report on Form 8-K filed on April 27, 20200-242602.1
2.5
2.5The Company's Current Report on Form 8-K filed on April 27, 20200-242602.1
2.6
2.6
2.6


The Company’s Current Report on Form 8-K filed on August 4, 20210-242602.1
2.7
2.7
2.7The Company's Quarterly Report on Form 10-Q for the quarter ended March 31, 20230-242602.1
2.8
2.8
2.8The Company's Current Report on Form 8-K filed on June 26, 20230-242602.1
3.13.1The Company’s Quarterly Report on Form 10-Q for the quarter ended June 30, 20070-242603.1
3.2The Company’s Quarterly Report on Form 10-Q for the quarter ended September 30, 20190-242603.2
4.1The Company’s Registration Statement on Form S-3 filed August 20, 2007333-1455824.8
4.2The Company's Annual Report on Form 10-K for the year ended December 31, 20190-242604.2
10.1The Company’s Annual Report on Form 10-K for the year ended December 31, 20080-2426010.1
10.2*The Company’s Current Report on Form 8-K filed June 8, 20120-2426010.1
3.1
3.1The Company’s Quarterly Report on Form 10-Q for the quarter ended June 30, 20070-242603.1
104109


Exhibit
Number
Document DescriptionReport or Registration StatementSEC File or
Registration
Number
Exhibit
or Other
Reference
3.2The Company’s Current Report on Form 8-K filed on December 16, 20220-242603.1
4.1The Company’s Registration Statement on Form S-3 filed August 20, 2007333-1455824.8
4.2The Company's Annual Report on Form 10-K for the year ended December 31, 20210-242604.2
10.1The Company’s Annual Report on Form 10-K for the year ended December 31, 20080-2426010.1
10.2*The Company’s Current Report on Form 8-K filed June 8, 20120-2426010.1
10.3*The Company's Annual Report on Form 10-K for the year ended December 31, 20190-2426010.3
10.4*The Company’s Annual Report on Form 10-K for the year ended December 31, 20140-2426010.6
10.5*The Company’s Annual Report on Form 10-K for the year ended December 31, 20140-2426010.7
10.6*The Company's Annual Report on Form 10-K for the year ended December 31, 20180-2426010.10
10.7*The Company's Annual Report on Form 10-K for the year ended December 31, 20180-2426010.11
10.8*The Company's Annual Report on Form 10-K for the year ended December 31, 20180-2426010.12
10.9*The Company’s Current Report on Form 8-K filed on October 3, 20180-2426010.1
10.10*The Company's Quarterly Report on Form 10-Q for the quarter ended September 30, 20190-2426010.1
10.11*The Company’s Quarterly Report on Form 10-Q for the quarter ended March 31, 20180-2426010.1
10.12*The Company’s Annual Report on Form 10-K for the year ended December 31, 20200-2426010.16
110


Exhibit
Number
Document DescriptionReport or Registration StatementSEC File or
Registration
Number
Exhibit
or Other
Reference
10.13The Company’s current Report on Form 8-K filed on July 2, 20180-2426010.1
10.14The Company’s current Report on Form 8-K filed on July 2, 20180-2426010.2
10.15The Company’s current Report on Form 8-K filed on July 2, 20180-2426010.3
10.16

The Company’s Annual Report on Form 10-K for the year ended December 31, 20150-2426010.27
10.17The Company’s Annual Report on Form 10-K for the year ended December 31, 20150-2426010.28
111


Exhibit
Number
Document DescriptionReport or Registration StatementSEC File or
Registration
Number
Exhibit
or Other
Reference
10.18

The Company’s Current Report on Form 8-K filed on February 4, 20190-2426010.1
10.19The Company’s Current Report on Form 8-K filed on February 4, 20190-2426010.2
10.20The Company’s Current Report on Form 8-K filed on February 19, 20190-2426010.1
10.21The Company's Current Report on Form 8-K filed on June 15, 20200-2426010.1
10.22*The Company's Annual Report on Form 10-K for the year ended December 31, 20200-2426010.26
10.23*
The Company’s Current Report on Form 8-K filed on February 24, 2021
0-2426010.1
10.24The Company’s Current Report on Form 8-K filed on August 4, 20210-2426010.1
112


Exhibit
Number
Document DescriptionReport or Registration StatementSEC File or
Registration
Number
Exhibit
or Other
Reference
10.25*The Company’s Current Report on Form 8-K filed on January 10, 20220-2426010.1
10.26*The Company's Quarterly Report on Form 10-Q for the quarter ended September 30, 20220-2426010.1
10.27*The Company's Annual Report on Form 10-K for the year ended December 31, 20220-2426010.27
10.28*The Company's Quarterly Report on Form 10-Q for the quarter ended March 31, 20230-2426010.1
10.29The Company's Quarterly Report on Form 10-Q for the quarter ended March 31, 20230-2426010.2
10.30The Company's Current Report on Form 8-K filed on June 26, 20230-2426010.1
†10.31*
†10.32*
†10.33*
†10.34*
†21.1
†23.1
†31.1
†31.2
††32.1
113


Exhibit
Number
Document DescriptionReport or Registration StatementSEC File or
Registration
Number
Exhibit
or Other
Reference
10.3*The Company's Annual Report on Form 10-K for the year ended December 31, 20190-2426010.3
10.4*The Company’s Quarterly Report on Form 10-Q for the quarter ended June 30, 20080-2426010.3
10.5*The Company’s Quarterly Report on Form 10-Q for the quarter ended June 30, 20080-2426010.4
10.6*The Company’s Annual Report on Form 10-K for the year ended December 31, 20140-2426010.6
10.7*The Company’s Annual Report on Form 10-K for the year ended December 31, 20140-2426010.7
10.8*The Company’s Annual Report on Form 10-K for the year ended December 31, 20140-2426010.8
10.9*The Company’s Annual Report on Form 10-K for the year ended December 31, 20140-2426010.9
10.10*The Company's Annual Report on Form 10-K for the year ended December 31, 20180-2426010.10
10.11*The Company's Annual Report on Form 10-K for the year ended December 31, 20180-2426010.11
10.12*The Company's Annual Report on Form 10-K for the year ended December 31, 20180-2426010.12
105


Exhibit
Number
Document DescriptionReport or Registration StatementSEC File or
Registration
Number
Exhibit
or Other
Reference
10.13*The Company’s Current Report on Form 8-K filed on October 3, 20180-2426010.1
10.14*The Company's Quarterly Report on Form 10-Q for the quarter ended September 30, 20190-2426010.1
10.15*The Company’s Quarterly Report on Form 10-Q for the quarter ended March 31, 20180-2426010.1
†10.16*
10.17The Company’s current Report on Form 8-K filed on July 2, 20180-2426010.1
10.18The Company’s current Report on Form 8-K filed on July 2, 20180-2426010.2
106


Exhibit
Number
Document DescriptionReport or Registration StatementSEC File or
Registration
Number
Exhibit
or Other
Reference
10.19The Company’s current Report on Form 8-K filed on July 2, 20180-2426010.3
10.20

The Company’s Annual Report on Form 10-K for the year ended December 31, 20150-2426010.27
10.21The Company’s Annual Report on Form 10-K for the year ended December 31, 20150-2426010.28
10.22

The Company’s Current Report on Form 8-K filed on February 4, 20190-2426010.1
107


Exhibit
Number
Document DescriptionReport or Registration StatementSEC File or
Registration
Number
Exhibit
or Other
Reference
10.23The Company’s Current Report on Form 8-K filed on February 4, 20190-2426010.2
10.24The Company’s Current Report on Form 8-K filed on February 19, 2019
0-2426010.1
10.25The Company's Current Report on Form 8-K filed on June 15, 20200-2426010.1
†10.26*
†21.1
†23.1
†31.1
†31.2
††32.1
††32.2
108


Exhibit
Number
Document DescriptionReport or Registration StatementSEC File or
Registration
Number
Exhibit
or Other
Reference
†32.2
†97.1
101.INSInline XBRL Instance - The instance document does not appear in the Interactive Data File because its XBRL tags are embedded within the Inline XBRL document.
†101.SCHInline XBRL Taxonomy Extension Schema Document
†101.CALInline XBRL Taxonomy Extension Calculation Linkbase Document
†101.DEFInline XBRL Taxonomy Extension Definition Linkbase
†101.LABInline XBRL Taxonomy Extension LabelsLabel Linkbase Document
†101.PREInline XBRL Taxonomy Extension Presentation Linkbase Document
104Cover Page Interactive Data File (formatted as Inline XBRL and contained in Exhibit 101)

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SIGNATURES
Pursuant to the requirements of Section 13 or 15(d) of the Securities Exchange Act of 1934, as amended, the Registrant has duly caused this report to be signed on its behalf by the undersigned, thereunto duly authorized.
AMEDISYS, INC.
By:
/S/    PRICHARD ASHWORTHAUL B. KUSSEROW        
Paul B. Kusserow,Richard Ashworth,
President and Chief Executive Officer and
Chairman of the Board
Date: February 25, 202122, 2024
110115



Pursuant to the requirements of the Securities Exchange Act of 1934, as amended, this report has been signed below by the following persons on behalf of the registrant and in the capacities and on the date indicated:
SignatureTitleDate
/S/   PRAULICHARD B. KAUSSEROWSHWORTH
Chief Executive Officer
and Chairman of the Board
(Principal
Executive Officer)
February 25, 202122, 2024
Paul B. KusserowRichard Ashworth
/S/    SCOTT G. GINN
Chief Operating Officer, Executive Vice President and Chief Financial Officer (Principal
Financial Officer and Principal Accounting Officer)
February 25, 202122, 2024
Scott G. Ginn
/S/    ALLYSON D. GUIDROZ
Principal Accounting OfficerFebruary 22, 2024
Allyson D. Guidroz
/S/    VICKIE L. CAPPS
DirectorFebruary 25, 202122, 2024
Vickie L. Capps
/S/    MOLLY COYE, MD
DirectorFebruary 25, 202122, 2024
Molly Coye, MD
/S/    JULIE D. KLAPSTEIN
Lead Independent DirectorFebruary 25, 202122, 2024
Julie D. Klapstein
/S/    TERESA L. KLINE
DirectorFebruary 25, 202122, 2024
Teresa L. Kline
/S/    RPICHARDAUL A. LB. KECHLEITERUSSEROW
Lead Independent DirectorFebruary 25, 202122, 2024
Richard A. LechleiterPaul B. Kusserow
/S/    BRUCE D. PERKINS
DirectorFebruary 25, 202122, 2024
Bruce D. Perkins
/S/    JEFFREY A. RIDEOUT, MD
DirectorFebruary 25, 202122, 2024
Jeffrey A. Rideout, MD
/S/    IVANETTA D. SAMUELS
DirectorFebruary 25, 202122, 2024
Ivanetta D. Samuels

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