UNITED STATES
SECURITIES AND EXCHANGE COMMISSION
WASHINGTON, D.C. 20549

FORM 10-K
FORM
    10-K

ANNUAL REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934

For the Fiscal Year Ended December 31, 20192021
Commission file number: 000-22490

OR

TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934

For the transition period from                      to                     
Commission File No. 000-22490

FORWARD AIR CORPORATIONCORPORATION
(Exact name of Registrant as specified in its charter)
Tennessee62-1120025
Tennessee62-1120025
(State or other jurisdiction of incorporation or organization)(I.R.S. Employer Identification No.)
1915 Snapps Ferry RoadBuilding NGreenevilleTN37745
(Address of principal executive offices)(Zip Code)

(423) (423) 636-7000
Registrant’s telephone number, including area code

Securities registered pursuant to Section 12(b) of the Act:
Title of Each ClassTrading Symbol(s)Name of Each Exchange on Which Registered
Common Stock, $0.01 par valueFWRDThe Nasdaq Stock Market LLC

Securities registered pursuant to Section 12(g) of the Act: None

Indicate by check mark if the registrant is a well-known seasoned issuer, as defined in Rule 405 of the Securities Act.  Yes þ No o

Indicate by check mark if the registrant is not required to file reports pursuant to Section 13 or Section 15(d) of the Exchange Act. Yes o No þ

Indicate by check mark whether the Registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the Registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days.  Yes þ No o

Indicate by check mark whether the registrant has submitted electronically every Interactive Data File required to be submitted pursuant to Rule 405 of Regulation S-T during the preceding 12 months (or for such shorter period that the registrant was required to submit such files).  Yes þ  No o

Indicate by check mark whether the registrant has filed a report on and attestation to its management's assessment of the effectiveness of its internal control over financial reporting under Section 404(b) of the Sarbanes-Oxley Act (15 U.S.C. 7262(b)) by the registered public accounting firm that prepared or issued its audit report.

Indicate by check mark whether the Registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, a smaller reporting company, or an emerging growth company. See the definitions of “large accelerated filer,” “accelerated filer,” “smaller reporting company,” and “emerging growth company” in Rule 12b-2 of the Exchange Act.



Large accelerated filerAccelerated filerNon-accelerated filerSmaller reporting CompanyEmerging Growth Company

If an emerging growth company, indicate by checkmark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act.  ☐


Indicate by check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the Exchange Act). Yes  No þ

The aggregate market value of the voting stock held by non-affiliates of the Registrant was approximately $1,635,989,687$1,781,062,975 as of June 30, 2019.2021.

The number of shares outstanding of the Registrant’s common stockstock (as of February 14, 2020)25, 2022): 28,138,584.26,941,467.


Documents Incorporated By Reference

Portions of the proxy statement for the 20202022 Annual Meeting of Shareholders are incorporated by reference into Part III of this report.






Table of Contents
Forward Air CorporationPage
Number
Part I.
Table of Contents
Forward Air CorporationItem 1.
Number4
Part I.
Item 1.1A.
Item 1A.1B.
Item 1B.2.
Item 2.3.
Item 3.4.
Item 4.
Part II.
Item 5.
Item 6.
Item 7.
Item 7A.
Item 8.
Item 9.
Item 9A.
Item 9B.
Part III.Item 9C.
Part III.
Item 10.
Item 11.
Item 12.
Item 13.
Item 14.
Part IV.
Item 15.


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Introductory

Part I

Cautionary Note Regarding Forward-Looking Statements

This Annual Report on Form 10-K for the fiscal year ended December 31, 20192021 (this “Form 10-K”) contains “forward-looking
“forward-looking statements,” as defined in Section 27A of the Securities Act of 1933, as amended (the “Securities Act”), and Section 21E of the Securities Exchange Act of 1934, as amended (the “Exchange Act”). Forward-looking statements are statements other than historical information or statements of current condition and relate to future events or our future financial performance. Some forward-looking statements may be identified by use of such terms as “believes,” “anticipates,” “intends,” “plans,” “estimates,” “projects�� or “expects.”

In this Form 10-K, forward-looking statements include, but are not limited to, any statements regarding the impact of the COVID-19 pandemic on our business, results of operations, future operations and financial condition; any projections of earnings, revenues, payment of dividends, other financial items or related accounting treatment, or cost reduction measures; any statementstatements regarding future performance; any statements regarding the availability of cash; any statementstatements regarding the impact of the Ransomware Incident on our business, future operations and results; any statements of plans, strategies, and objectives of management for future operations; any statements regarding future insurance, claims and litigation;litigation and any associated estimates or projections; any statements regarding regulation and legislative impacts on our business; any statements concerning proposed or intended, new services, developments or integration measures; any statements regarding our technology and information systems, including the effectiveness of each; any statements regarding competition, including our specific advantages, the capabilities of our segments, including the integration of services and our geographic location; any statement regarding our properties; any statements regarding intended expansion through acquisition or greenfield startups; any statements regarding future business, economic conditions or performance; any statements regarding our environmental initiativesESG and sustainability initiatives; any statement regarding certain tax and accounting matters, including the impact on our financial statements; and any statements of belief and any statements of assumptions underlying any of the foregoing. Some

These forward-looking statements may be identified by useare subject to a number of such terms as “believes,” “anticipates,” “intends,” “plans,” “estimates,” “projects” or “expects.” Such forward-looking statements involve known and unknown risks, uncertainties and otherassumptions, including those described in “Risk Factors” below. In light of these risks, uncertainties and assumptions, the forward-looking events and circumstances discussed in this Form 10-K may not occur, and actual results could differ materially and adversely from those anticipated or implied in the forward-looking statements. Important factors that may materially affect the forward-looking statements include the risk factors summarized below.

The factors identified below are believed to be important factors, but not necessarily all of the important factors, that could cause our actual results to differ materially from those expressed in any forward-looking statement made by us. Other factors not discussed herein could also have a material adverse effect on us. You should not rely upon forward-looking statements as predictions of future events. Although we believe that the expectations reflected in the forward-looking statements are reasonable, we cannot guarantee future results, level of activity, performance or achievementsachievements. These forward-looking statements speak only as of the date of this Form 10-K. We assume no obligation to be materially different fromupdate or revise these forward-looking statements for any reason, even if new information becomes available in the future, results, performance or achievements expressed or impliedexcept as required by such forward-looking statements. applicable law.

The following is a list of factors, among others, that could cause actual results to differ materially from those contemplated by the forward-looking statements: economic factors such as recessions, inflation, higher interest rates and downturns in customer business cycles, the COVID-19 pandemic, our ability to manage our growth and ability to grow, in part, through acquisitions, while being able to successfully integrate such acquisitions, our ability to secure terminal facilities in desirable locations at reasonable rates, more limited liquidity than expected which limits our ability to make key investments, the creditworthiness of our customers and their ability to pay for services rendered, our inability to maintain our historical growth rate because of a decreased volume of freight or decreased average revenue per pound of freight moving through our network, the availability and compensation of qualified independent owner-operatorsLeased Capacity Providers and freight handlers as well as contracted, third-party carriers needed to serve our customers’ transportation needs, our inability to manage our information systems and inability of our information systems to handle an increased volume of freight moving through our network, the occurrence of cybersecurity risks and events, market acceptance of our service offerings, claims for property damage, personal injuries or workers’ compensation, enforcement of and changes in governmental regulations, environmental, tax, insurance and accounting matters, the handling of hazardous materials, changes in fuel prices, loss of a major customer, increasing competition and pricing pressure, our dependence on our senior management team and the potential effects of changes in employee status, seasonal trends, the occurrence of certain weather events, restrictions in our charter and bylaws. As a result of the foregoing, no assurance can be given as to future financial condition, cash flows or results of operations. Except as required by law, we undertake no obligation to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise.


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Part I

Item 1. Business

Overview

Forward Air Corporation (“Forward”, the “Company”, “we”, “our”, or “us”) is a leading asset-light freight and logistics company. We provide less-than-truckload (“LTL”), final mile, truckload and intermodal drayage and pool distribution services across the United States and in Canada. We offer premium services that typically require precision execution, such as expedited transit, delivery during tight time windows and special handling. We utilize an asset-light strategy to minimize our investments in equipment and facilities and to reduce our capital expenditures. Forward Air was formed as a corporation under the laws of the State of Tennessee on October 23, 1981. Our common stock is listed on the Nasdaq Global Select Market under the symbol “FWRD”.

Discontinued Operation

On April 23, 2020, the Board of Directors (the “Board”) approved a strategy to divest our Pool Distribution business (“Pool”), and the sale of Pool was completed on February 12, 2021. Pool provided high-frequency handling and distribution of time sensitive product to numerous destinations within a specific geographic region. Pool offered this service throughout the Mid-Atlantic, Southeast, Midwest and Southwest United States. As a result of the strategy to divest of Pool, Pool’s results of operations are presented as a discontinued operation in our Consolidated Statements of Comprehensive Income for all periods presented. In addition, assets and liabilities were reflected as “Current assets held for sale”, “Noncurrent assets held for sale”, “Current liabilities held for sale” and “Noncurrent liabilities held for sale” in the Consolidated Balance Sheets as of December 31, 2020. Unless otherwise noted, amounts, percentages and discussion for all periods reflect the results of operations, financial condition and cash flows from our continuing operations.

Services Provided

Our services are classified into threetwo reportable segments: Expedited Freight Intermodal and Pool Distribution.Intermodal. For financial information relating to each of our business segments, see Note 10, 12, Segment Reporting to our Consolidated Financial Statements included in this Form 10-K.

Effective September 1, 2018, Thomas Schmitt was named the Company's President and Chief Executive Officer. Mr. Schmitt is the Company's Chief Operating Decision Maker ("CODM") and is primarily responsible for allocating resources to and assessing the performance of the Company's segments. As a result of this change in leadership, the Company revisited its strategy, and in the fourth quarter of 2019, we consolidated our Truckload Premium Services operations into our Expedited Freight network

operations. This allowed Expedited Freight to diversify its revenues while simultaneously enhancing its owner-operator and brokerage relationships, which has lowered Expedited Freight’s linehaul and overall unit costs. Due to this change in leadership and the implementation of a new strategy, management determined that a change in the Company’s reportable segments had occurred.

Expedited Freight. We operate a comprehensive national network to provide expedited regional, inter-regional and national LTL services. Expedited Freight offers customers local pick-up and delivery and other services including final mile, truckload, shipment consolidation and deconsolidation, warehousing, customs brokerage and other handling. We plan to grow our LTL and final mile geographic footprints through greenfield start-ups as well as acquisitions. During the year ended December 31, 2019,2021, Expedited Freight accounted for 70%82.6% of our consolidated revenue.

Intermodal. We provide first- and last-mile high value intermodal container drayage services both to and from seaports and railheads. Intermodal also offers dedicated contract and Container Freight Station (“CFS”) warehouse and handling services. Today, Intermodal operates primarily in the Midwest and Southeast, with a smaller operational presence in the Southwest and Mid-Atlantic United States. We plan to grow Intermodal’s geographic footprint through acquisitions as well as greenfield start-ups where we do not have an acceptable acquisition target. During the year ended December 31, 2019,2021, Intermodal accounted for 15% of our consolidated revenue.

Pool Distribution. We provide high-frequency handling and distribution of time sensitive product to numerous destinations within a specific geographic region. We offer this service throughout the Mid-Atlantic, Southeast, Midwest and Southwest United States. During the year ended December 31, 2019, Pool Distribution accounted for 15%17.4% of our consolidated revenue.

Strategy

Our strategy is to take advantage of our core competencies in precision execution to provide asset-light freight and logistics services in order to profitably grow in the premium segments of the markets we serve. Principal components of our efforts include:
Expand Service Offerings. A key part of our growth strategy is to offer new and enhanced services that address our customers’ premium transportation needs. Over the past few years, we added or enhanced LTL pickup and delivery, final mile solutions, expedited truckload, temperature-controlled shipments, warehousing, drayage, customs brokerage and shipment consolidation and handling services. These services benefit our existing
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customers and increase our ability to attract new customers. Another part of our growth strategy is to open new terminals in under penetrated markets away from airport locations.

Pursue Strategic Acquisitions. We continue to evaluate and pursue acquisitions that support our growth strategy. In 2014 we created the foundation for what is our Intermodal segment by acquiring Central States Trucking Co. (“CST”). Since the acquisition of CST, we have completed thirteen additional intermodal acquisitions. In order to enhance our final mile footprint, we acquired FSA Network, Inc. (“FSA”) in April 2019, Linn Star Holdings, Inc., Linn Star Transfer, Inc. and Linn Star Logistics, LLC (collectively, “Linn Star”) in January 2020 and CLW Delivery, Inc. (“CLW”) in October 2020. In May 2021, we acquired J&P Hall Express Delivery (“J&P”) to expand the expedited LTL footprint across the Southeastern United States.

Enhance Information Systems. We are committed to the development and enhancement of our information systems in order to provide competitive service advantages and increased productivity. We believe our information systems have and will assist us in capitalizing on new business opportunities with existing and new customers.

We believe we can increase freight volumes and revenues by offering new and enhanced services that address more of our customers’ premium transportation needs. In the past few years, we have added or enhanced LTL pickup and delivery, final mile solutions, expedited truckload, temperature-controlled shipments, warehousing, drayage, customs brokerage and shipment consolidation and handling services. These services benefit our existing customers and increase our ability to attract new customers. We also believe we can increase freight volumes by providing services to customers like third-party logistics companies and international freight forwarders that have historically represented a small percentage of our customer base and by opening new terminals in underpenetrated markets away from airport locations.

Pursue Strategic Acquisitions. We continue to evaluate and pursue acquisitions that can increase our penetration of a geographic area; add new customers, business verticals and services; and increase freight volume. For example, we acquired Central States Trucking Co. (“CST”) in 2014, which created the foundation for what is now our Intermodal segment. Since our acquisition of CST in 2014, we have completed nine additional intermodal acquisitions including O.S.T. Trucking, Inc. and O.S.T. Logistics Inc. (collectively, “O.S.T.”), which we closed in July 2019. We also acquired FSA Network, Inc. ("FSA") in April 2019, which expanded and enhanced our final mile footprint. In addition, in December 2019 we signed an agreement to acquire Linn Star Holdings, Inc., Linn Star Transfer, Inc. and Linn Star Logistics, LLC (collectively, “Linn Star”), which we closed in January 2020. The acquisition of Linn Start expands our final mile footprint to an additional 20 locations.

Enhance Information Systems. We are committed to the development and enhancement of our information systems in order to provide us competitive service advantages and increased productivity. We believe our information systems have and will assist us in capitalizing on new business opportunities with existing and new customers.

Operations

The following describes in more detail the operations of each of our reportable segments: Expedited Freight Intermodal and Pool Distribution.Intermodal.





Expedited Freight

Overview

Our Expedited Freight segment provides expedited regional, inter-regional and national LTL, final mile and truckload services. We market our Expedited Freight services primarily to freight and logistics intermediaries (such as freight forwarders and third-party logistics companies), airlines (such as integrated air cargo carriers, and passenger and cargo airlines) and retailers (such as retailers of heavy bulky appliances). We offer our customers a high level of service with a focus on on-time, damage-free deliveries. Our Expedited Freight network encompasses approximatelyapproximately 92% of all continental U.S. zip codes, with service in Canada.

Shipments

During 2019,2021, approximately 32%29% of the freight handled by our LTL network was for overnight delivery, approximately 55%57% was for delivery within two to three days and the balance was for delivery in four or more days.

The average weekly volume of freight moving through our LTL network network was approximately 48.655.4 million pounds per week in 2019.2021. During 2019,2021, our average shipment weighed approximately 621729 pounds. Although we impose no significant size or weight restrictions, we focus our marketing and price structure on shipments of 200 poundspounds or more.

Expedited Freight generally does not marketmarkets its services directlyprimarily to shippers (where such services might compete with our freight and logistics intermediary customers).intermediaries; however, it may at times, provide such services to shippers if the opportunity is consistent with Expedited Freight’s strategy. Also, because Expedited Freight does not place significant size or weight restrictions on shipments, we generally do not compete directly with integrated air cargo carriers such as United Parcel Service and FedEx Corporation in the overnight delivery of small parcels.

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The table below summarizes the average weekly volume of freight moving through our LTL network for each year since 2005.2007.
Average Weekly
Volume in Pounds
Year(In millions)
200732.8
200834.2
200928.5
201032.6
201134.0
201234.9
201335.4
201437.4
201547.2
201646.5
201749.5
201850.2
201948.6
202046.3
202155.4

Average Weekly

Volume in Pounds
Year(In millions)
200531.2
200632.2
200732.8
200834.2
200928.5
201032.6
201134.0
201234.9
201335.4
201437.4
201547.2
201646.5
201749.5
201850.2
201948.6


Transportation

OurExpedited Freight’s licensed property broker places our customers’ cargo with qualified motor carriers including our own,entered into contracts with independent contractor fleets, owner-operators and other third-party transportation companies. Expedited Freight's licensed motor carrier contracts with owner-operatorscapacity providers for most of its transportation services. TheOur independent contractor fleet owners and owner-operators lease their equipment to the Company’s motor carriers (“Leased Capacity Providers”) and own, operate and maintain their own tractors and employ their own drivers. Our freight handlers load and unload our trailers and vehicles for hauling by owner-operatorsour Leased Capacity Providers between our terminals.


We seek to establish long-term relationships with owner-operatorsLeased Capacity Providers to assure dependable service and availability. We believe Expedited Freight has experienced significantly higher average retention of owner-operatorsLeased Capacity Providers compared to other over-the-road transportation providers. Expedited Freight has established specific guidelines relating to safety records, driving experience and personal evaluations that we use to select our owner-operators.Leased Capacity Providers. To enhance our relationship with the owner-operators,Leased Capacity Providers, Expedited Freight seeks to pay rates that are generally above prevailing market rates, and our owner-operatorsLeased Capacity Providers often are able to negotiate a consistent work schedule for their drivers. Usually, owner-operatorsLeased Capacity Providers negotiate schedules for their drivers that are between the same two cities or along a consistent route, improving quality of work life for the drivers of our owner-operatorsLeased Capacity Providers and, in turn, increasing the retention rate of owner-operators.drivers and Leased Capacity Providers.

As a result of efforts to expand our logistics and other services, and in response to seasonal demands and volume surges in particular markets, we also purchase transportation from other surface transportation providers to handle overflow volume. Of the $562.8 million$743,418 incurred for Expedited Freight's transportation during 2019,2021, we purchased 45%30.4% from the owner-operatorsLeased Capacity Providers of our licensed motor carrier, 7%44.9% from our company fleetthird-party cartage agents and 48%24.7% from other surface transportation providers.

All of our Expedited Freight independent contractor tractors are equipped with in-cab communication devices, which enable us to communicate with drivers, plan and monitor shipment progress and monitor and record drivers’ hours of service. We use the real-time global positioning data obtained from these devices to improve customer and driver service.

Other Services

Expedited Freight continues to evolve the capabilities of its network to provide additional value-added services. Expedited Freight also seeks to lower its unit costs by integrating these services into the overall operation of its network.

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Expedited Freight offers final mile services which include the delivery and installation of heavy bulky appliances such as washing machines, dryers, dishwashers and refrigerators. Through the acquisition of FSA Logistix in 2019, and acquisition of Linn Star in January 2020, and CLW in October 2020, Expedited Freight significantly expanded its final mile geographic footprint and now operates in 83112 locations nationwide. Expedited Freight is also increasingly integrating these deliveries into its LTL pickup and delivery and terminal operations so as to increase network density and lower overall LTL unit costs.

In the fourth quarter of 2019, we consolidated our Truckload Premium Services operations into our Expedited Freight network operations. This allowed Expedited Freight to diversify its revenues while simultaneously enhancing its owner-operator and brokerage relationships, which has lowered Expedited Freight’s linehaul and overall unit costs. As a result of this consolidation, Expedited Freight offers truckload services which include expedited truckload brokerage, dedicated fleet services, as well as high security and temperature-controlled logistics services.

Other Expedited Freight services allow customers to access the following services from a single source:

customs brokerage;
warehousing, dock and office space;
hotshot or ad-hocad hoc ultra-expedited services; and
shipment consolidation and handling, such as shipment build-up and break-down and reconsolidation of air or ocean pallets or containers.

Customers

Our Expedited Freight wholesale customer base is primarily comprised of freight forwarders, third-party logistics (“3PL”) companies, integrated air cargo carriers and passenger, cargo airlines, steamship lines and retailers. Expedited Freight’s freight forwarder customers vary in size from small, independent, single facility companies to large, international logistics companies. Our dependable service and wide-ranging service offerings also make Expedited Freight an attractive option for 3PL providers, which is one of the fastest growing segments in the transportation industry. Because we deliver dependable service, integrated air cargo carriers use our network to provide overflow capacity and other services, including shipment of bigger packages and pallet-loaded cargo. In 2019,2021, Expedited Freight'sFreight’s ten largest customers accounted for approximately 36%40% of its operating revenue and had no customers withsingle customer had revenue greater than 10% of Expedited Freight operating revenue for 2019. No single customer accounted for more than 10% of our consolidated revenue.2021.






Intermodal

Overview

Our Intermodal segment provides first- and last-mile high value intermodal container drayage services both to and from seaports and railheads. Intermodal also offers dedicated contract and container freight station ("CFS"(“CFS”) warehouse and handling services. Today, Intermodal operates primarily in the Midwest and Southeast, with smaller operational presence in Southwest and Mid-Atlantic United States. We plan to expand beyond our current geographic footprint through acquisitions as well as greenfield start-ups where no suitable acquisition is available. Intermodal also provides linehaul and local less-than-truckload service in the Midwest, as well as CFS warehousing services (e.g. devanning, unit load device build-up/tear-down, and security screening) for air and ocean import/export freight at five (5) of its Midwest terminals (Chicago, Cleveland, Milwaukee, Indianapolis and Detroit). Our Intermodal service differentiators include:

Immediate proof of delivery ("POD"(“POD”) and Signature Capture capability via tablets;
All drivers receive dispatch orders on hand-held units and are trackable via GPS; and
Daily container visibility and per diem management reports.

Operations

Intermodal’s primary office is located in Oak Brook, Illinois. Intermodal’s network consists of 2129 locations primarily in the Midwest and Southeast, with a smaller operational presence in the Southwest and Mid-Atlantic United States.             

Transportation

Intermodal utilizes a mix of Company-employed drivers, owner-operatorsLeased Capacity Providers and third-party carriers. During 2019,2021, approximately 73%71% of Intermodal’s direct transportation expenses were provided by owner-operators, 25%Leased Capacity Providers, 24% by Company-employed drivers, and 2%5% by third-party carriers.

All of our Intermodal company and independent contractor tractors are equipped with computer tablets, which enable us to communicate with our drivers, plan and monitor shipment progress and monitor our drivers’ hours of service. We use the real-time global positioning data obtained from these devices to improve customer and driver service and provide a high level
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of shipment visibility to our customers (including immediate POD signature capture). We believe that our technology is a key differentiator and enables us to provide a higher level of service than our competitors.

Customers

Intermodal’s customer base is primarily comprised of international freight forwarders, passenger and cargo airlines, beneficial cargo owners and steamship lines. In 2019,2021, Intermodal’s ten largest customers accounted for approximately 31%approximately 32% of its operating revenue and had no customersone customer with revenue greater than 10% of Intermodal operating revenue for 2019. No single customer accounted for more than 10% of our consolidated revenue.2021.
        
Pool Distribution

Overview

Our Pool Distribution (or “Pool”) segment provides pool distribution services through a network of terminals and service locations throughout the Mid-Atlantic, Southeast, Midwest and Southwest United States. Pool distribution involves managing high-frequency handling and distribution of time-sensitive product to numerous destinations in specific geographic regions. We market these services to national and regional retailers and distributors.

Transportation
Pool Distribution provides transportation services through a mix of Company-employed drivers, owner-operators and third-party carriers. The mix of sources utilized to provide Pool transportation services is dependent on the individual markets and related customer routes. During 2019, approximately 36% of Pool's direct transportation expenses were provided by third-party carriers, 34% by owner-operators and 30% was provided by Company-employed drivers.
Customers


Pool Distribution’s customer base is primarily composed of national and regional retailers and distributors. Pool’s ten largest customers accounted for approximately 78% of Pool Distribution’s 2019 operating revenue and had three customers with revenue greater than 10% of Pool Distribution’s 2019 operating revenue. No single customer accounted for more than 10% of our consolidated revenue.



Competition

We compete in the North American transportation and logistics services industry, and the markets in which we operate are highly competitive, very fragmented and historically have few barriers to entry. We compete with a large number of other asset-light logistics companies, asset-based carriers, integrated logistics companies, and third-party freight brokers. To a lesser extent, we also compete with integrated air cargo carriers and passenger airlines. Our competition ranges from small operators that compete within a limited geographic area to companies with substantially greater financial and other resources, including greater freight capacity.

Our Expedited Freight segment primarily competes with other national and regional truckload carriers. Expedited Freight also competes with less-than-truckload carriers, and to a lesser extent, integrated air cargo carriers and passenger and cargo airlines. Our Intermodal segment primarily competes with national and regional drayage providers. Our Pool Distribution segment primarily competes with other national and regional truckload carriers.

We believe competition in our segments is based primarily on quality service, available capacity, on-time delivery, flexibility, reliability, security, transportation rates, location of facilities, and business relationships, and we believe we compete favorably with other transportation service companies.companies in these areas. To that end, we believe our Expedited Freight segment has an advantage over other truckload and less-than-truckload carriers because Expedited Freight delivers faster, more reliable services between cities at rates that are generally significantly below the charge to transport the same shipments to the same destinations by air. We believe our Intermodal segment has a competitive advantage over other drayage providers because we deliver faster, more reliable service while offering greater shipment visibility and security. Additionally, we believe our Intermodal segment is one of the leading providers of drayage and related services in North America today. We believe that our presence in several regions across the continental United States enables our Pool Distribution segment to provide consistent, high-quality service to our customers regardless of location, which is a competitive advantage over other pool distribution providers.

Marketing

We market all of our services through a sales and marketing staff located in major markets of the United States. Senior management is also is actively involved in sales and marketing atto the national and local account levels. We participate in trade shows and advertise our services through direct mail programsdigital marketing channels, trade publications, and through the Internet via www.tlxpedited.com, www.forwardair.com, www.forwardaircorp.com, www.forwardair.com, www.forwardairsolutions.com and www.cstruck.com. We marketwww.forward-intermodal.com. Our websites promote and describe our services through all of our websites.in addition to lead generation support. The information contained on our websites is not part of this filing and is therefore not incorporated by reference unless such information is otherwise specifically referenced elsewhere in this report.

Seasonality

Historically, our operating results have been subject to seasonal trends when measured on a quarterly basis. The first quarter has traditionally been the weakest and the third and fourth quarters have traditionally been the strongest. Typically, this pattern has been the result of factors such as economic conditions, customer demand, weather, and national holidays. Additionally, a significant portion of our revenue is derived from customers whose business levels are impacted by the economy. The impact of seasonal trends and the economy is more pronounced on our Pool Distribution business, whose operating revenues and results tend to improve in the third and fourth quarters compared to the first and second quarters.

Employees and EquipmentWorkforce

As of December 31, 2019, we had 4,640 full-time employees, 2,014 of whom were freight handlers. Also, as of that date, we had an additional 840 part-time employees, of whom the majority were freight handlers. None of our employees are covered by a collective bargaining agreement. We recognize that our workforce, including our freight handlers, is one of our most valuable assets.asset. We strive to put people at the center of everything we do by empowering our workforce to improve their lives and realize their full potential. The recruitment, training and retention of qualified employees areis essential to support our continued growth and to meet the service requirements of our customers.


As of December 31, 2021, we had 4,035 full-time employees, 975 of whom were freight handlers and an additional 292 part-time employees, the majority of whom were freight handlers. In 2021, none of our employees were covered by a collective bargaining agreement.

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Roadway Health and Safety

We are committed to educating our people and promoting driver health and wellness through routine communication campaigns and information designed to improve knowledge and produce safer results. Drivers of our Leased Capacity Providers complete a three-day safety orientation as part of their onboarding where they are assigned several training courses. Safety trainings may also be assigned on an ongoing basis, based on driving behaviors.

We invest in a variety of programs focused on improving and maintaining driver health and wellness. We provide drivers access to a fatigue management service with the goal of reducing fatigue-related accidents and encouraging healthy, restful sleep. We have implemented fleet safety equipment, including electronic monitoring systems, to track driver safety, well-being, and health through monitoring of speed and proper hours-of-service-required rest breaks.

We provide a quarterly safety bonus and annual vehicle giveaway to incentivize our Leased Capacity Providers to promote safe driving practices. These initiatives celebrate drivers of our Leased Capacity Providers who have zero moving violations or accidents each quarter. Drivers who obtain four quarterly bonuses are eligible to win a new vehicle. In 2021, 211 Leased Capacity Providers as well as Company-employed drivers qualified for the vehicle giveaway. Looking ahead, we will continue to identify and promote opportunities to adopt health and wellness practices for the drivers of our Leased Capacity Providers.

Workplace Health and Safety

We are committed to maintaining safe facilities for our employees and independent contractors. We are also committed to evaluating our practices and training our employees and independent contractors to prevent workplace incidents.

Beyond our roadway safety focus, we employ, maintain, and monitor a robust health and safety program for all of our workers, which establishes procedures and policies to prevent workplace incidents. Policies and procedures exist to investigate accidents and monitor lessons learned, driving continuous improvement in the health and safety practices across our facilities. All of our employees are assigned to 36 training courses as part of onboarding and employees may be assigned additional refresher trainings based on corrective action or identified risk.

Diversity and Inclusion

We are committed to creating an even more diverse, equitable, and inclusive work environment than we have today. Our commitment to a diverse and inclusive workplace begins at the top, starting with our Board. Diversity in race, ethnicity, and gender are important factors in evaluating candidates for board nominees and since July 2017, we have added four female directors to our Board, two directors who identify as Hispanic, one director who identifies as African American and one director who identifies as Indian. We believe diverse backgrounds and experiences are important to provide a range of perspectives to overcome challenges, improve business performance, and support good decision making.

The skills and talents of our diverse workforce drive our performance and we respect the value they bring to our business. We strive for a diverse and inclusive environment where everyone can contribute and thrive. We have an ongoing commitment to ensure we have a diverse workforce and Board presence. We understand that a welcoming workplace attracts top talent, which drives performance and profitability. We seek candidates from all backgrounds, to continue to build our industry’s most qualified workforce.

In 2020, we created a Diversity and Inclusion (“D&I”) Council to promote employee inclusion and engagement through initiatives that celebrate the diversity of our employees. As an organization that puts people at the center of everything we do, our vision is increased employee engagement and retention in part through enhanced D&I practices. Our assessment identified several D&I improvement activities that foster an inclusive environment:

Incorporate additional D&I training into our education programs for employees and leadership.
Engage our employees in the celebration of diversity. We plan to launch a series of Employee Resource Groups to foster an inclusive environment and better understand our colleagues’ backgrounds.
Assess our current benefits program to identify improvement opportunities to support our increasingly diverse employees’ unique needs.

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Our employees are also offered three D&I trainings throughout the year, Understanding Diversity, Generational Awareness, and Emotional Intelligence.

Compensation and Benefits

One of the most important ways we support our employees and their families is through a comprehensive benefits package for all full-time employees. Our employees have access to the following:

Competitive Benefits. We provide a strong benefit package to employees that includes health care insurance, dental insurance, vision insurance, Company-paid life insurance, paid time off, Company-paid holidays, family medical leave, and a 401(k) with a Company match.
Wellness Program. The Employee Wellness Program provides access to annual medical screenings and health fairs, at no cost to the employee, to help keep employees healthy. Additionally, the Employee Wellness Program provides discounted gym memberships, free weight loss and smoking cessation programs, a healthy pregnancy program with incentives, and an Employee Assistance program.
Work / Life Balance. We understand that a work / life balance is important to our employees. We consistently strive to improve our paid time off benefits for all of our employees, which allows us to retain and recruit quality employees.

Beyond our benefits package, career advancement has always been at the forefront for our employees and we truly pride ourselves with being able to promote from within. Our continuous learning workshops range from customer service to leadership and beyond. We strive to provide meaningful development opportunities for 100% of our employee population.

Equipment

We manage a trailer pool that is utilized by all of our reportable segments to move freight through our networks. Our trailer pool includes dry van, refrigerated and roller-bed trailers, and substantially all of our trailers are 53 feet long. We own the majority of the trailers we use, but we supplement at times with leased trailers. As of December 31, 2019,2021, we had 6,7096,370 owned trailers in our fleet with an average age of approximately 4.4six years. In addition, as of December 31, 2019,2021, we also had 469404 leased trailers in our fleet. As of December 31, 2019,2021, we had 426267 owned tractors and straight trucks in our fleet, with an average age of approximately 6.6five years. In addition, as of December 31, 2019,2021, we also had 927598 leased tractors and straight trucks in our fleet.


Environmental Protection and Community Support

We embrace a comprehensive definition of sustainability that addresses Environmental, Social, and Governance factors (“ESG”). To our employees, our communities, our customers, our suppliers, and our investors, each impact area matters.

In 2019, our Board amended the Corporate Governance and Nominating (“CG&N”) Committee Charter to oversee our efforts related to environmental, social, and governance matters, and management of sustainability-related risks and opportunities. At least twice a year, the CG&N Committee is updated on each of these topics and provides feedback and recommendations that it deems appropriate.

At the beginning of 2020, our leadership created and staffed the Head of Corporate ESG role to provide oversight of our ESG vision, strategic planning, performance management and improvement activities. Shortly after, we initiated an ESG market analysis and benchmarking exercise that explored the ESG issues that most impact transportation and logistics industries and marketplaces.

In second quarter of 2020, we began to conduct an ESG assessment, starting with a third-party stakeholder assessment that served as a basis for identifying and prioritizing ESG topics most relevant to our industry, our business, and our stakeholders. The assessment’s findings yielded initial topics that we recognized as important. We followed with a more in-depth assessment of risks and opportunities, utilizing Sustainable Accounting Standards Board (“SASB”) standards as a guide, in order to further refine our disclosure topics and gain stakeholder alignment. SASB identifies us as part of the “Airfreight and Logistics” industry; we decided to also incorporate the disclosure topics under “Road Transportation” to assure that all relevant topics for our business were represented in this analysis.

This more detailed assessment yielded clarity of our ESG topics and prioritization based on the degree of both qualitative and quantitative impact to our business. We identified ten ESG topic priority areas relevant to our business and
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mapped each to widely adopted ESG reporting standards as identified by SASB. Within these ten topic areas, we identified specific related risks and opportunities, and aligned on improvement activities.

The following are the ten ESG topic priority areas we identified relevant to our business and the foundation for our sustainability approach:

Roadway Health & Safety; Workplace Health & Safety; Independent Contractor Practices; Diversity & Inclusion Practices; Community Impact & Partnerships; Measure & Disclose; Information Security; Responsible Supplier Practices; Green House Gas (“GHG”) Emissions Reduction Practices; and Air Quality Practices

Beyond our roadway safety focus, we employ, maintain, and monitor a robust Health and Safety program for all of our workers which establishes procedures and policies to prevent workplace incidents. As part of our assessment, we have identified improvement activities to develop a comprehensive Emergency Preparedness Plan (“EPP”) for all our facilities. The EPP is under development and in compliance with OSHA 29 CFR 1910 standards and FMCSA 49 CFR. When completed, we will distribute and maintain this EPP for employees and independent contractors alike, across our facilities and corporate offices.

We are committed to supporting and giving back to the communities where we live and work, particularly through the support of our employee Veterans, and to the community of Veterans in North America.

We continue to support our Veterans through our charitable organization, Operation: Forward AirFreedom, a manifestation of our ongoing commitment to Veteran-related causes. Operation Forward Freedom’s largest fundraising event is intended to be The Inaugural Drive for Hope Golf tournament. In 2020 and 2021, the Inaugural Drive For Hope Golf Tournament was postponed due to COVID-19. The Drive For Hope Golf Tournament is scheduled to take place in 2022.

We also partner with non-profit organizations that positively impact our communities and our industry. Through our partnership with Truckers Against Trafficking, we have conducted training for over-the-road drivers to educate and equip them with the tools needed to combat human trafficking.

We partner with Women in Trucking to encourage and promote the employment of women within our industry. Our team of drivers is currently comprised of 15% women, roughly twice the U.S. industry average, and we continue to seek opportunities to improve upon that percentage.

We are committed to promoting a healthier natural environment by striving for continuous environmental improvements in all aspects of our business.

We are currently reducing emissions and energy consumption through several ongoing programs and is committed to protecting the environmenttracking and we have taken a variety of steps to improve the sustainability ofreducing our operations. GHG emissions and improving energy efficiency.

We are implementing new practices and technologies, improving our training, and incorporating sustainability objectives in our growth strategies. Our initiatives willalso aligning with industry certifications, continuing to be focused on reducing overall waste, electricity consumption and carbon emissions, while working to increase employee engagement and community involvement.
As a partner ofSmartWay certified company. SmartWay is a certification from the U.S. Environmental Protection Agency ("EPA"(“EPA”) SmartWay program since 2008, Forward Air has continued to adopt new environmentally safe policies and innovations to improveverifying company compliance with EPA regulations, including fuel efficiency ranges and reduce emissions. For example,emission standards.

In 2021, we actively seek to utilize equipment with reduced environmental impact. We utilize trailers with light weight compositespublished our first ESG Report outlining our commitments and employ trailer skirts to decrease aerodynamic drag, both of which improve fuel efficiency.associated focus areas. Since publication, we have been focused on data aggregation. In our future reporting, we will incorporate data requirements identified by widely accepted sustainability frameworks (CDP, SASB, GRI, etc.) and set measurable targets and goals for our priority areas. We are also increasingcommitted to making our use of electric forklifts and transitioning to automatic transmission tractors, which will decrease our fuel consumption.
Through vendor partnerships, we are implementing new solutions to manage waste and improve recyclingresults count across our facilities. Annually, we recycle tons of dunnage and thousands of aluminum load bars. Forward Air also participates in ReCaps, providing and purchasing recycled trailer tires. We also focus on increasing our landfall diversion rate through our partnership with Waste Harmonics.
In addition, we are a corporate partner of Truckers Against Trafficking, a nonprofit organization that educates, equips, empowers and mobilizes members of the trucking and busing industries to combat human trafficking. On Veteran’s Day 2019, Forward Air also launched Operation: Forward Freedom - providing support to our Veterans primarily through partnering with Hope for the Warriors. Hope for the Warriors is a nonprofit organization that is dedicated to restoring a sense of self, family and hope to United States military veterans. This is an important cause for us as many of our employees, independent contractors, customers and vendors are or have a family member who is a military veteran.
Finally, we joined Women in Trucking in November 2019. Women in Trucking is a nonprofit organization, supporting and celebrating women in the trucking industry. We recognize the value in describing our sustainability focuscountry and will continue to update our future disclosures accordingly. We are committed to making our presence count across the country.

Risk Management and Litigation
Under U.S. Department of Transportation (“DOT”)DOT regulations, we are liable for bodily injury and property damage and personal injuries caused by owner-operatorsLeased Capacity Providers and Company-employedemployee drivers while they are operating equipment under our various motor carrier authorities. The potential liability associated with any accident can be severe and occurrences are unpredictable.

For vehicle liability, we retain a portion of the risk. Below is a summary of our risk retention on our behalf. Additionally,vehicle liability insurance coverage maintained by us through $10,000 (in thousands):

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Risk RetentionFrequencyLayerPolicy Term
Expedited Freight¹
LTL business$3,000 Occurrence/Accident²$0 to $3,00010/1/2021 to 10/1/2022
Truckload business$2,000 Occurrence/Accident²$0 to $2,00010/1/2021 to 10/1/2022
LTL business$6,000 Policy Term Aggregate³$3,000 to $5,00010/1/2021 to 10/1/2022
LTL, Truckload and Intermodal businesses$2,500 Policy Term Aggregate³$5,000 to $10,00010/1/2021 to 10/1/2022
Intermodal$1,000 Occurrence/Accident²$0 to $1,00010/1/2021 to 10/1/2022
¹ Excluding the Final Mile business, which is primarily a brokered service.
² For each and every accident, we are responsible for damages and defense up to these amounts, regardless of the number of claims associated with any accident.
³ During the Policy Term, we are responsible for damages and defense within the stated Layer up to the stated, aggregate amount of Risk Retention before insurance will respond.

Also, from time to time, when brokering freight, we may face claims for the drivers employed and engaged by the third-party transportation“negligent selection” of outside, contracted carriers we contract withthat are involved in accidents, which may result in serious personal injuries. The resulting types and/or amounts of damages may be excluded by or exceed the amount of insurance coverage maintained by the contracted carrier. Although these drivers are not our employees, all of these drivers are employees, owner-operators, or independent contractors working for carriers and from time to time, claims may be asserted against us for their actions, or for our actions in retaining them.

We currentlywe maintain third-party liability insurance coverage thatwith a $100 deductible per occurrence for most of our brokered services. Additionally, we believe is adequate to cover third-party claims. We havemaintain workers’ compensation insurance with a self-insured retention ("SIR") of $3.0 million$500 per occurrence for vehicle and general liability claims and will be responsible for any damages and personal injuries below that self-insured amount. We are also responsible for varying annual aggregate deductible amounts of liability for claims in excess of the SIR/deductible. For the policy year that began October 1, 2019, we have an annual $6.0 million aggregate deductible for claims between $3.0 million and $5.0 million. We also have a $2.5 million aggregate deductible for claims between $5.0 million and $10.0 million. As a result, we are responsible for the first $7.5 million per claim, until we meet the $6.0 million aggregate deductible for claims between $3.0 million and $5.0 million and the $2.5 million aggregate deductible for claims between $5.0 million and $10.0 million.occurrence. We cannot guarantee that our SIRself-insurance retention levels will not increase and/or that we may have to agree to more unfavorable policy terms as a result of market conditions, poor claims experience or other factors. This insurance covers vehicle liability and general liability claims for the Expedited Freight, excluding its truckload operation, and Pool Distribution segments. Truckload maintains separate liability insurance coverage for claims between $0 and $5.0 million, and for the policy year that began April 1, 2019, truckload had no SIR for claims in this layer. Intermodal maintains separate liability insurance coverage for all liability claims. For the policy year that began April 1, 2019, Intermodal had an SIR of less than $0.1 million for each claim. We also maintain separate brokerage liability insurance coverage to cover third-party claims for

damages and personal injuries arising from accidents with drivers employed and engaged by third-party transportation carriers, and this policy covering our Expedited LTL and Pool Distribution segments has an SIR of $0.1 million for each claim.

We may also be subject to claims for workers’ compensation. We maintain workers’ compensation insurance coverage that we believe is adequate to cover such claims. We have a SIR of approximately $0.4 million for each such claim, except in Ohio, where we are a qualified self-insured entity with an approximately $0.5 million SIR. We could incur claims in excess of our policy limits or incur claims not covered by our insurance. Any claims beyond the limits or scope of our insurance coverage may have a material adverse effect on us. Because we do not carry “stop loss” insurance, a significant increase in the number of claims that we must cover under our self-insurance retainage could adversely affect our profitability. In addition, we may be unable to maintain insurance coverage at a reasonable cost or in sufficient amounts or scope to protect us against losses.

From time to time, we are a party to litigation arising in the normal course of our business, most of which involve claims for personal injury, property damage related to the transportation and handling of freight, or workers’ compensation. We do not believe that any of these pending actions, individually or in the aggregate, will have a material adverse effect on our business, financial condition or results of operations.

Regulation

We are regulated by various United States and state agencies, including but not limited to the DOT.The DOT and the Federal Motor Carrier Safety Administration under(“FMCSA”), an agency within the DOT, manages a Compliance, Safety, Accountability initiative (“CSA”) which governs matters such as well as electronic logging devicessafety requirements and compliance, registration to engage in commercial motor vehicles,carrier operations, drivers’ hours of service (“HOS”) requirements, and that states’ jurisdiction with respect to the regulation of operations safetycertain mergers, consolidations, and insurance.acquisitions. We are also subject to laws and regulations under the U.S. Environmental Protection Agency and the Occupational Safety and Health Administration, which regulate safety, the supervision of hazardous materials, water discharges, air emissions, solid waste disposal and the release and cleanup of other substances. These regulatory authorities have broad powers, generally governing matters such as authority to engage in motor carrier operations, as well as motor carrier registration, driver hours of service, safety and fitness of transportation equipment and drivers, transportation of hazardous materials, certain mergers and acquisitions and periodic financial reporting. The trucking industry is also subject to regulatory and legislative changes from a variety of other governmental authorities, which address matters such as:increasingly stringent environmental, occupational safety and health regulations, limits on vehicle weight and size, ergonomics, port security, and hours of service. In addition, we are subject to compliance with cargo-security and transportation regulations issued by the Transportation Security Administration and Customs and Border Protection (“CBP”) within the U.S. Department of Homeland Security, and our domestic customs brokerage operations are licensed by CBP.

We are also subject to employment laws and regulations, including the changing regulatory landscape, with the potential effects of California Assembly Bill 5 (“California AB5”), which would introduceintroduced a new test for determining worker classification that is viewed as expanding the scope of employee relationships and narrowing the scope of independent contractor relationships.

Additionally, our Canada business activities are subject to similar requirements imposed by the laws and regulations of Canada, as well as its provincial laws and regulations. Regulatory requirements, and changes in regulatory requirements, may
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affect our business or the economics of the industry by requiring changes in operating practices or by influencing the demand for and increasing the costs of providing transportation services.

Service Marks

Through one of our subsidiaries, we hold U.S. federal trademark registrations or applications for federal trademark registration, associated with the following service marks: Forward (logo), Forward Air, Inc.® (logos), North America’s Most Complete Roadfeeder Network®, Keeping Your Business Moving Forward®circle design (logo), Forward Air®, Forward Air (logos), Forward Air Complete®, PROUD®Forward Air Complete (logo), Total Quality, Inc.®Forward Air Solutions®, Forward Air Solutions (logo), TQI, Inc.®inc. (logo), TQI®TQI (logo), Central States Trucking Co.® (logo), FAF, Inc. (logo), FSA Logistix (logo), First in “Last Mile”“last mile” Home Delivery®, FSA Logistix®, FSA Logistix A Final Mile Company®, FSA Network, Inc.®, Forward CST Because it matters, think Forward SM, Forward LTL Because it matters, think Forward SM, Final Forward Mile Because it matters, think Forward SM, Forward Truckload Services Because it matters, think Forward SMNorth America’s Most Complete Road Feeder Network®, and Keeping Your Business Moving Forward®. We also hold an allowed federal trademark application for the Precision Execution logo. We additionally have certain common law service mark rights, including in the tagline When It Matters, Think Forward, Solutions Because it matters, think Forward SM. Thesethat are not currently registered with the United States Patent and Trademark Office. As our brands evolve, certain of these marks may go out of use, and others may be developed over time. Our marks are of significant value to our business.


Available Information

We file reports with the Securities and Exchange Commission (the “SEC”), including annual reports on Form 10-K, quarterly reports on Form 10-Q, current reports on Form 8-K. other reports and amendments to such reports filed or furnished pursuant to Section 13(a) or 15(d) of the Securities and Exchange Act of 1934, as amended from time to time. We are an electronic filer and the SEC maintains an Internet site at www.sec.gov that contains these reports and other information filed electronically. We make available free of charge through the Investor Relations portion of our website such reports as soon as reasonably practicable

after such material is electronically filed with or furnished to the SEC. Our website address is www.forwardaircorp.com. Our goal is to maintain our website as a portal through which investors can easily find or navigate to pertinent information about us. The information provided on the website is not part of this report, and is therefore not incorporated by reference unless such information is otherwise specifically referenced elsewhere in this report.

Information About our Executive Officers

The current executive officers of the Company, as of February 24, 2020 are listed below. The ages listed below are as of December 31, 2019.

The following are our executive officers:
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NameAgePosition
Thomas Schmitt54President, Chief Executive Officer and Executive Chairman
Michael J. Morris51Chief Financial Officer and Treasurer
Michael L. Hance48Chief Legal Officer & Secretary
Chris C. Ruble57Chief Operating Officer
Matthew J. Jewell53Chief Commercial Officer

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Item 1A.Risk Factors
There are no family relationships between any of our executive officers. All officers hold office until the earliest to occur of their resignation or removal by the Board of Directors.

Thomas Schmitt has served as President, Chief Executive Officer and director since September 2018 and was elected Chairman of the Board in May 2019. Prior to joining Forward Air, Mr. Schmitt served as Management Board Member and Chief Commercial Officer for DB Schenker, a Global Logistics Company from June 2015 to July 2018. From January 2013 to April 2015, Mr. Schmitt was President, CEO and Director of Aqua Terra, a Canadian provider of natural spring water. From 2010 to 2012, Mr. Schmitt served as President, CEO and Director of Purolator, a Canadian parcel and freight transportation company. Prior to joining Purolator, Mr. Schmitt spent 12 years at FedEx in Memphis, TN where he served as CEO of FedEx Supply Chain and SVP of FedEx Solutions. Prior to his time with FedEx, Mr. Schmitt held senior roles at McKinsey & Company. Mr. Schmitt has been a member of the Xynteo Leadership board since 2018 and a Non-Executive Director of the Ferguson Plc board since February 2019. Mr. Schmitt also served on the board of directors of Dicom Transportation Group from January 2014 to June 2018, Zooplus AG, from June 2013 to May 2016, Univar, Inc., from July 2008 to June 2013 and Cyberport GmbH since June 2015.
Michael J. Morris has served as Chief Financial Officer and Treasurer since June 2016. From 2010 to 2015, Mr. Morris was the Senior Vice President of Finance & Treasurer at Con-way Inc. (“Con-way”) and in 2016 he transitioned to be the Senior Vice President of Finance & Treasurer at XPO Logistics Inc. (“XPO”) following XPO's acquisition of Con-way.
Michael L. Hance has served as Chief Legal Officer and Secretary since May 2014. From May 2010 until May 2014, he served as Senior Vice President of Human Resources and General Counsel. From January 2008 until May 2010, he served as Senior Vice President and General Counsel, and from August 2006 until January 2008, he served as Vice President and Staff Counsel. Before joining us, Mr. Hance practiced law with the law firms of Baker, Donelson, Bearman, Caldwell and Berkowitz, P.C. from October 2003 until August 2006 and with Bass, Berry & Sims, PLC from September 1999 to September 2003.

Chris C. Ruble has served as Chief Operating Officer for the entire Company since May 2019. Mr. Ruble was Chief Operating Officer for the Company's Expedited Freight, TLS (now part of Expedited Freight) and Pool Distribution segments from June 2018 to May 2019. Prior to this role, Mr. Ruble was President, Expedited Services from January 2016 to June 2018, Executive Vice President, Operations from August 2007 to January 2016, and Senior Vice President, Operations from October 2001 until August 2007. He was a Regional Vice President from September 1997 to October 2001 and a regional manager from February 1997 to September 1997, after starting with the Company as a terminal manager in January 1996. From June 1986 to August 1995, Mr. Ruble served in various management capacities at Roadway Package System, Inc.

Matthew J. Jewell has served as Chief Commercial Officer since May 2019. Mr. Jewell was President, Intermodal from June 2018 to May 2019, President, Logistics Services from January 2016 to June 2018, Executive Vice President, Intermodal Services & Chief Strategy Officer from May 2014 to January 2016, and Executive Vice President and Chief Legal Officer from January 2008 until May 2014. From July 2002 until January 2008, he served as Senior Vice President and General Counsel.  In October 2002, he was also appointed Secretary. From July 2002 until May 2004, Mr. Jewell was also the Senior Vice President, General Counsel and Secretary of Landair Corporation. From January 2000 until joining us in July 2002, Mr. Jewell was a partner with the law firm of Austin & Sparks, P.C. Mr. Jewell was an associate at Dennis, Corry & Porter, L.L.P. from July 1991 to December 1998 and a partner from January 1999 to January 2000.    

Other information required by this item is incorporated herein by reference to our proxy statement for the 2020 Annual Meeting of Shareholders (the “2020 Proxy Statement”). The 2020 Proxy Statement will be filed with the SEC not later than 120 days subsequent to December 31, 2019.

Item 1A.Risk Factors

The following are important risk factors that could affect our financial performance and could cause actual results for future periods to differ materially from our anticipated results or other expectations, including those expressed in any forward-looking statements made in this Annual Report on Form 10-K or our other filings with the SEC or in oral presentations such as telephone conferences and webcasts open to the public. You should carefully consider the following factors and consider these in conjunction with “Management’s Discussion and Analysis of Financial Condition and Results of Operations” in Item 7 and our Consolidated Financial Statements and related Notes in Item 8.

Risks Relating to Our Business and Operations

Overall economic conditions that reduce freight volumes could have a material adverse impact on our operating results and ability to achieve growth.

We are sensitive to changes in overall economic conditions that impact customer shipping volumes, industry freight demand and industry truck capacity. The transportation industry historically has experienced cyclical fluctuations in financial results due to economic recession, downturns in business cycles of our customers, interest and currency rate fluctuations, inflation and other economic factors beyond our control. Changes in U.S. trade policy could lead to ‘trade wars’ impacting the volume of economic activity in the United States, and as a result, trucking freight volumes may be materially reduced. Such a reduction may materially and adversely affect our business. Deterioration in the economic environment subjects our business to various risks, including the following that may have a material and adverse impact on our operating results and cause us not to maintain profitability or achieve growth:

A reduction in overall freight volumes reduces our revenues and opportunities for growth. In addition, a decline in the volume of freight shipped due to a downturn in customers’ business cycles or other factors (including our ability to assess dimensional-based weight increases) generally results in decreases in freight pricing and decreases in average revenue per pound of freight, as carriers compete for loads to maintain truck productivity.

Our base transportation rates are determined based on numerous factors such as length of haul, weight per shipment and freight class. During economic downturns, we may also have to lower our base transportation rates based on competitive pricing pressures and market factors.

Some of our customers may face economic difficulties and may not be able to pay us, and some may go out of business. In addition, some customers may not pay us as quickly as they have in the past, causing our working capital needs to increase.

A significant number of our transportation providers may go out of business and we may be unable to secure sufficient equipment or other transportation services to meet our commitments to our customers.

We may not be able to appropriately adjust our expenses to changing market demands. In order to maintain high variability in our business model, it is necessary to adjust staffing levels to changing market demands. In periods of rapid change, it is more difficult to match our staffing levels to our business needs.

If the domestic freight forwarder, Expedited Freight’s primary customer type, is disintermediated, and we are not able to transition effectively into servicing other customers, like third-party logistics companies and beneficial cargo owners, our business and financial results could be materially adversely affected.

Our profitability could be negatively impacted if our pricing structure proves to be inaccurate.

The price we charge our customers for the services we provide is based on our calculations of, among other things, the costs of providing those services. The Company’s assessment of its costs and resulting pricing structure is subject to effectively identifying and measuring the impact of a number of key operational variables including, but not limited to volumes, operational efficiencies, length of haul, the mix of fixed versus variable costs, productivity and other factors. If we are incorrect in our assumptions and do not accurately calculate or predict the costs to us to provide our services, we could experience lower margins than anticipated, loss of business, or be unable to offer competitive products and services.

We may have difficulty effectively managing our growth, which could adversely affect our business, results of operations and financial condition.

Our growth strategy includes increasing freight volume from new and existing customers, expanding our service offerings and pursing strategic transactions. Our growth plans will place significant demands on our management and operating personnel. OurIf we fail to successfully integrate, develop, and motivate new employees, it could harm our culture. Any failure to preserve our culture could also negatively affect our ability to retain and recruit personnel, maintain our performance, or
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execute on our growth strategy.

To manage our current and anticipated future growth effectively, will require uswe must also continue to among other things, regularlymaintain, and may need to enhance, our operating and management information systems evaluate and changeinformation technology infrastructure, which will place additional demands on our service offeringsresources and continue to attract, retain, train, motivate and manage key employees, including through training and development programs. If we are unableoperations. Failure to manage our growth effectively could lead us to over-invest or under-invest in technology and operations; result in weaknesses in our infrastructure, systems, or controls; give rise to operational mistakes, losses, or loss of productivity or business resultsopportunities; reduce customer satisfaction; limit our ability to respond to competitive pressures; and result in loss of operationsemployees and financial conditionreduced productivity of remaining employees. If our management is unable to effectively manage our growth, our expenses may be adversely affected.

We have grown andincrease more than expected, our revenue could decline or may grow in part, through acquisitions, which involve various risks,more slowly than expected, and we may not be ableunable to identify or acquire companies consistent withimplement our growth strategy or successfully integrate acquired businesses into our operations.strategy.

We have grown through acquisitions, and we intend to pursue opportunities to expand our business by acquiring other

companies in the future. Acquisitions involve risks, including those relating to:

identification of appropriate acquisition candidates;
negotiation of acquisitions on favorable terms and valuations;
integration of acquired businesses and personnel;
integration of information technology systems;
implementation of proper business and accounting controls;
ability to obtain financing, at favorable terms or at all;
diversion of management attention;
retention of employees and customers;
non-employee driver attrition;
unexpected liabilities;
detrimental issues not discovered during due diligence.

Acquisitions also may affect our short-term cash flow and net income as we expend funds, potentially increase indebtedness and incur additional expenses. If we are not able to identify or acquire companies consistent with our growth strategy, or if we fail to successfully integrate any acquired companies into our operations, we may not achieve anticipated increases in revenue, cost savings and economies of scale, our operating results may actually decline and acquired goodwill and intangibles may become impaired.

If we have difficulty attracting and retaining owner-operatorsLeased Capacity Providers, other third-party transportation capacity providers, or freight handlers, or are unable to contract with a sufficient number of third-party carriers to supplement our owner-operator fleet, our profitability and results of operations could be adversely affected.

We depend on owner-operatorsthird-party transportation capacity providers for most of our transportation capacity needs. In 2019, owner-operators provided 56.1%2021, 47.5% of our purchased transportation.transportation capacity was provided by Leased Capacity Providers. Competition for owner-operatorsLeased Capacity Providers is intense, and sometimes there are shortages of available owner-operators.in the marketplace. In addition, a decline in the availability of trucks, tractors and trailers for owner-operator purchase or use by Leased Capacity Providers may negatively affect our ability to hire, attract or retain available owner-operators.obtain the needed transportation capacity. We also need a large number of employee freight handlers to operate our business efficiently. During periods of low unemployment in the areas where our terminals are located, we may have difficulty hiring and retaining a sufficient number of freight handlers. If we have difficulty attracting and retaining enough qualified freight handlers and owner-operators,or Leased Capacity Providers, we may be forced to increase wages and benefits for our employeesor to increase the cost at which we contract with our owner-operators,Leased Capacity Providers, either of which would increase our operating costs. This difficulty may also impede our ability to maintain our delivery schedules, which could make our service less competitive and force us to curtail our planned growth. A capacity deficit may lead to a loss of customers and a decline in the volume of freight we receive from customers.

To augment our fleet of owner-operators, from time to timethe transportation capacity provided by Leased Capacity Providers, we purchase transportation from other third-party motor carriers at a higher cost. As with owner-operators,Leased Capacity Providers, competition for third-party carriers is intense, and sometimes there are shortages of available third-party carriers. If we cannot secure a sufficient number of owner-operatorsLeased Capacity Providers and have to purchase transportation from third-party carriers, our operating costs will increase. If our labor and operating costs increase, we may be unable to offset the increased costs by increasing rates without adversely affecting our business. As a result, our profitability and results of operations could be adversely affected.

Our inability to complete acquisitions on acceptable terms could negatively impact our growth rate and financial performance.

We have grown through acquisitions, and we intend to pursue opportunities to expand our business by acquiring other companies in the future. Our ability to grow revenues, earnings and cash flow depends in part upon our ability to identify and successfully acquire and integrate businesses at appropriate prices and realize anticipated synergies and business performance. Appropriate targets for acquisition are difficult to identify and complete for a variety of reasons, including but not limited to, limited due diligence, high valuations, business and intellectual property evaluations, other interested parties, negotiations of the definitive documentation, satisfaction of closing conditions, the need to obtain antitrust or other regulatory approvals on acceptable terms, and availability of funding. The inability to close appropriate acquisitions on acceptable terms could adversely impact our growth rate, revenue, and financial performance.

The Company may encounter difficulties with acquisitions.

Acquisitions involve risks. Although the Company conducts due diligence reviews of potential acquisition candidates, it may not be able to identify all material liabilities or risks related to potential acquisition candidates. There can be no assurance that the Company will be able to locate and acquire any business, retain key personnel and customers of an acquired business or integrate any acquired business successfully. Additionally, there can be no assurance that financing for any acquisition, if necessary, will be available on acceptable terms, if at all, or that the Company will be able to accomplish its strategic objectives in connection with any acquisition.

Future acquisitions may be difficult to integrate into our existing operations, may disrupt our business, dilute shareholder value, divert management’s attention, or negatively affect our operating results.
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We have acquired multiple businesses since our inception, including four in fiscal 2021. Future acquisitions could involve substantial investment of funds or financings by issuance of debt or equity securities and could result in one-time charges and expenses and have the potential to either dilute the interests of existing shareholders or result in the issuance or assumption of debt. Any such acquisition may not be successful in generating revenues, income or other returns to us, and the resources committed to such activities will not be available to us for other purposes. Moreover, if we are unable to access capital markets on acceptable terms or at all, we may not be able to consummate acquisitions, or may have to do so based upon less than optimal capital structure. Our inability to take advantage of growth opportunities for our business or to address risks associated with acquisitions or investments in businesses may negatively affect our operating results. Additionally, any impairment of goodwill or other intangible assets acquired in an acquisition or in an investment, or charges to earnings associated with any acquisition or investment activity, may materially reduce our earnings which, in turn, may have an adverse material effect on the price of our common stock.

A determination by regulators that our independent owner-operatorsLeased Capacity Providers are employees rather than independent contractors could expose us to various liabilities and additional ongoing expenses, and related litigation can subject us to substantial costs, which could have a material adverse effect on our results of operations and our financial condition.

At times, the Internal Revenue Service, the Department of Labor and state authorities have asserted that owner-operatorsindependent contractor transportation capacity providers like our Leased Capacity Providers are “employees,” rather than “independent contractors.” Additionally, we are aware of certain judicial decisions and legislative proposalsrecently enacted state laws that could bring about major reforms in the classification of workers, including the California legislature’s recent passage of California Assembly Bill 5 (“California AB 5”). California AB 5 purports to codify a new test for determining worker classification that is broadly viewed as expanding the scope of employee relationships and narrowing the scope of independent contractor relationships. Given the recent passage of California AB 5 there is no guidance from regulatory authorities, and ongoing litigation regarding its applicability to motor carriers regulated by the U.S. Department of Transportation, there is a significant degree of uncertainty regarding its application. In addition, California AB 5 has been the subject of widespread national discussion and it is possible that other jurisdictions may enact similar laws.

A determination by regulators that our independent owner-operatorsLeased Capacity Providers are employees rather than independent contractors could expose us to various liabilities and additional ongoing expenses, including but not limited to, employment-related expenses such as workers’ compensation insurance coverage and reimbursement of work-related expenses. Our exposure could include prior period compensation, as well as potential liability for employee benefits and tax withholdings. In addition, the topic of the

classification of individuals as employees or independent contractors has gained increased attention among the plaintiffs’ bar and certain states have recently seen numerous class action lawsuits filed against transportation companies that engage independent contractors, some of which have resulted in significant damage awards and/or monetary settlements for workers who have been allegedly misclassified as independent contractors. The legal and other costs associated with any of these matters can be substantial and could have a material adverse effect on our results of operations and our financial condition.

If we fail to maintainBecause a portion of our information technology systems, or if we fail to successfully implement new technology or enhancements, we may be at a competitive disadvantage and experiencenetwork costs are fixed, any factors that result in a decrease in revenues.the volume or revenue per pound of freight shipped through our networks will adversely affect our results of operations.

Our operations, particularly our networks of hubs and terminals, represent substantial fixed costs. As a result, any decline in the volume or revenue per pound of freight we handle will have an adverse effect on our operating margin and our results of operations. Several factors can result in such declines, including adverse business and economic conditions affecting shippers of freight as discussed above. In addition, volumes shipped through our network may be negatively impacted by lack of customer contractual obligations or cancellations of existing customer contracts. Typically, we do not enter into long-term contracts with our customers. Rather, our customer contracts typically allow for cancellation within 30 to 60 days.  As a result, we cannot guarantee that our current customers will continue to utilize our services or that they will continue at the same levels.   The timing of our capital investments, pricing models and service availability are generally based on our existing and anticipated customer contracts. Any change in one of the foregoing factors that results in a decrease in the volume or revenue per pound of freight shipped will adversely affect our results of operations.

We rely heavilyderive a significant portion of our revenue from a few major customers, the loss of one or more of which could have a material adverse effect on our information technology systems to efficiently runbusiness.

For the calendar year ended December 31, 2021, our business, and they are a key componenttop ten customers, based on revenue, accounted for approximately 35% of our growth strategyrevenue. No customer accounted for more than 10% of consolidated revenues. These customers can impact our revenues and competitive advantage. We,profitability based on factors such as: industry trends related to e-commerce that may apply downward pricing pressures on the rates our customers can charge; the seasonality associated with the fourth quarter holiday season;
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business combinations and third parties increasingly storethe overall growth of a customer's underlying business; and transmit data by meansany disruptions to our customer’s businesses. These customers could choose to divert all or a portion of connected information technology systems. We expect our customerstheir business with us to continue to demand more sophisticated, fully integrated information systems from their transportation providers. To keep pace with changing technologies and customer demands, we must correctly interpret and address market trends and enhance the features and functionalityone of our information technology systems in response to these trends, which may lead to significant ongoing software development costs. We may be unable to accurately determine the needs of our customers and the trends in the transportation services industry or to design and implement the appropriate features and functionality of our information technology systems in a timely and cost-effective manner, which could put us at a competitive disadvantage and result in a decline in our efficiency, decreasedcompetitors, demand pricing concessions for our services, and a corresponding decrease in our revenues. In addition, we could incur software development costs for technology that is ultimately not deployed and thus, would require us to write-off theseprovide enhanced services that increase our costs, which would negatively impact our financial results. Furthermore, as technology improves, our customers may be able to find alternatives toor develop their own shipping and distribution capabilities. Our Expedited Freight and Intermodal segments typically do not have long-term contracts with their customers. A reduction in, or termination of, our services for matching shipments with available freight hauling capacity.

Our information technology systems can also play an integral role in managing our internal freight and transportation information and creating additional revenue opportunities including assessing available backhaul capacity. A failure to capture and utilize our internal freight and transportation information may impair our ability to service our existing customersby one or grow revenue.

Our information technology systems are dependent upon global communications providers, web browsers, telephone systems and other aspectsmore of the Internet infrastructure that have experienced significant system failures and electrical outages in the past. While we take measures to ensure our major systems have redundant capabilities, our systems are susceptible to outages from fire, floods, power loss, telecommunications failures, data leakage, human error, break-ins, cyber-attacks and similar events. The occurrence of any of these events could disrupt or damage our information technology systems and hamper our internal operations, impede our customers’ access to our information technology systems and adversely impact our customer service, volumes, and revenues and result in increased cost. In addition, we may be required to incur significant costs to protect against damage caused by these disruptions or security breaches in the future.

Our business is subject to cybersecurity risks.

Our operations depend on effective and secure information technology systems. Threats to information technology systems, including as a result of cyber-attacks and cyber incidents, continue to grow. Cybersecurity risks could include, but are not limited to, malicious software, attempts to gain unauthorized access to our data and the unauthorized release, corruption or loss of our data and personal information, interruptions in communication, loss of our intellectual property or theft of our sensitive or proprietary technology, loss or damage to our data delivery systems, or other electronic security, including with our property and equipment.

These cybersecurity risks could:
Disrupt our operations and damage our information technology systems,
Negatively impact our ability to compete,
Enable the theft or misappropriation of funds,
Cause the loss, corruption or misappropriation of proprietary or confidential information, expose us to litigation and
Result in injury to our reputation, downtime, loss of revenue, and increased costs to prevent, respond to or mitigate cybersecurity events.

If a cybersecurity event occurs, it could harm our business and reputation and could result in a loss of customers. Likewise, data privacy breaches by employees and others who access our systems may pose a risk that sensitive customer or vendor data may be exposed to unauthorized persons or to the public, adversely impacting our customer service, employee relationships and our reputation.


While we continue to make efforts to evaluate and improve our systems and particularly the effectiveness of our security program, procedures and systems, it is possible that our business, financial and other systems could be compromised, which could go unnoticed for a prolonged period of time, and there can be no assurance that the actions and controls that we implement, or which we cause third-party service providers to implement, will be sufficient to protect our systems, information or other property. Additionally, customers or third parties upon whom we rely face similar threats, which could directly or indirectly impact our business and operations. The occurrence of a cyber-incident or attack could have a material adverse effect on our business financial condition and resultsoperating results. In addition, any increased direct sales efforts to direct shippers and beneficial cargo owners, as well as the potential acquisition of operations.

Our results of operations will be materially and adversely affected if our new service offerings do not gain market acceptance or result in the loss of our current customer base.

One element of our growth strategy is to expand our service offerings to customers. As a result, we have added additional services in the past few years. Weother businesses that may not succeed in makingcompete more directly with our customers, sufficiently aware of existing and future services or in creating customer acceptance of these services at the prices we would want to charge. In addition, we may be required to devote substantial resources to educate our customers, with no assurance that a sufficient number of customers will use our services for commercial success to be achieved. We may not identify trends correctly, or may not be able to bring new services to market as quickly, effectively or price-competitively as our competitors. In addition, new services may alienate existing customers or cause us to lose business to our competitors. If any of the foregoing occurs, it could have a material adverse effect on our results of operations.

For example, we have in recent years expanded our “final mile” service offering through the acquisition of the assets of FSA and Linn Star Holdings, Inc., Linn Star Transfer, Inc. and Linn Star Logistics, LLC (collectively, “Linn Star”). This is a difficult to serve market and we face competition in this market from competitors that have operated in this market for several years, which may hinder our ability to compete and gain market share.

Claims for property damage, personal injuries or workers’ compensation and related expenses could significantly reduce our earnings.

Under DOT regulations, we are liable for property damage and personal injuries caused by owner-operators and Company-employed drivers while they are operating on our behalf. Additionally, from time to time, the drivers employed and engaged by the third-party transportation carriers we contract with are involved in accidents, which may result in serious personal injuries. The resulting types and/or amounts of damages may be excluded by or exceed the amount of insurance coverage maintained by the contracted carrier. Although these drivers are not our employees and all of these drivers are employees, owner-operators, or independent contractors working for carriers, from time to time, claims may be asserted against us for their actions, or for our actions in retaining them.

We currently maintain liability insurance coverage that we believe is adequate to cover third-party claims. We have a self-insured retention ("SIR") of $3.0 million per occurrence for vehicle and general liability claims and will be responsible for any damages and personal injuries below that self-insured amount. We are also responsible for varying annual aggregate deductible amounts of liability for claims in excess of the SIR/deductible. For the policy year that began April 1, 2019, we have an annual $6.0 million aggregate deductible for claims between $3.0 million and $5.0 million. We also have a $2.5 million aggregate deductible for claims between $5.0 million and $10.0 million. As a result, we are responsible for the first $7.5 million per claim, until we meet the $6.0 million aggregate deductible for claims between $3.0 million and $5.0 million and the $2.5 million aggregate deductible for claims between $5.0 million and $10.0 million. This insurance covers claims for the Expedited Freight, excluding its truckload operation, and Pool Distribution segments. Truckload maintains separate liability insurance coverage for claims between $0 and $5.0 million, and for the policy year that began April 1, 2019, truckload had no SIR for claims in this layer. Intermodal maintains separate liability insurance coverage for all liability claims. For the policy year that began April 1, 2019, Intermodal had an SIR of $50 thousand for each claim. We cannot guarantee that our SIR levels will not increase and/or that we have to agree to more unfavorable policy terms as a result of market conditions, poor claims experience or other factors.

We may also be subject to claims for workers’ compensation. We maintain workers’ compensation insurance coverage that we believe is adequate to cover such claims. We have a SIR of approximately $0.4 million for each such claim, except in Ohio, where we are a qualified self-insured entity with an approximately $0.5 million SIR. We could incur claims in excess of our policy limits or incur claims not covered by our insurance. Any claims beyond the limits or scope of our insurance coverage may have a material adverse effect on us. Because we do not carry “stop loss” insurance, a significant increase in the number of claims that we must cover under our self-insurance retainage could adversely affect our profitability. In addition, we may be unable to maintain insurance coverage at a reasonable cost or in sufficient amounts or scope to protect us against losses.expenses, pricing, third-party relationships and revenues, particularly if it affects any of these key customers.


Further, as we focusWe are dependent on growing our final mile solutions business that includes in-home installation of appliances, we may become increasingly subject to inherent risks associated with deliverysenior management team and installation of products. These risks include incidents that can cause personal injury orother key employees, and the loss of life, damage to or destruction of property, equipment or the environment, or the suspension of our operations.

We face risks related to self-insuranceany such personnel could materially and third-party insurance that can be volatile to our earnings.

We self-insure a significant portion of our claims exposure and related expenses for cargo loss, employee medical expense, bodily injury, workers’ compensation and property damage, and maintain insurance with insurance companies above our limits of self-insurance. Self-insurance retention and other limitations are detailed in Part II, Item 7, under “Self-Insurance Loss Reserves.” Because of these significant self-insured exposures, insurance and claims expense may fluctuate significantly from period-to-period. Any increase in frequency or severity of claims, or any increases to then-existing reserves, could adversely affect our business, operating results and financial conditioncondition.

Our future performance depends, in significant part, upon the continued service of our senior management team and results of operations. Additionally, our ability to obtain and maintain adequate insurance and the cost of such insurance mayother key employees. We cannot be affected by significant claims and conditions in the insurance market over whichcertain that we have no control. If the cost of insurance increases, we may decide to discontinue certain insurance coverage, reduce our level of coverage or increase our deductibles/retentions to offset the cost increase. In addition, our existing types and levels of insurance coverage could become difficult or impossible to obtain in the future.can retain these employees. The occurrence of an event that is not fully covered by insurance, the loss of insurance coveragethe services of one or a material increase in the costmore of insurancethese or other key personnel could have a material adverse effect on our business, operating results and financial condition if we are unable to secure replacement personnel internally or through our recruitment programs and initiatives that have sufficient experience in our industry or in the management of our business. If we fail to develop, compensate, and retain a core group of senior management and other key employees and address issues of succession planning, it could hinder our ability to execute on our business strategies and maintain our level of service.

Our business is subject to seasonal trends.

Historically, our operating results have been subject to seasonal trends when measured on a quarterly basis. Our first and second quarters have traditionally been the weakest compared to our third and fourth quarters. This trend is dependent on numerous factors including economic conditions, customer demand and weather. Because revenue is directly related to the available working days of shippers, national holidays and the number of business days during a given period may also create seasonal impact on our results of operations. After the winter holiday season and during the remaining winter months, our freight volumes are typically lower because some customers reduce shipment levels. In addition, a substantial portion of our revenue is derived from customers in industries whose shipping patterns are tied closely to consumer demand which can sometimes be difficult to predict or are based on just-in-time production schedules. Therefore, our revenue is, to a large degree, affected by factors that are outside of our control. There can be no assurance that our historic operating patterns will continue in future periods as we cannot influence or forecast many of these factors.

Our results of operations may be affected by harsh weather conditions, disasters and pandemics.

Certain weather-related conditions such as ice and snow can disrupt our operations. Our operating expenses have historically been higher in the winter months because of cold temperatures and other adverse winter weather conditions, which result in decreased fuel efficiency, increased cold weather-related maintenance costs of revenue equipment and increased insurance and claims costs. Harsh weather could also reduce our ability to transport freight, which could result in decreased revenues. Disasters, including severe weather and public health issues, such as pandemics, occurring in the United States or abroad, could result in the temporary lack of an adequate work force and the temporary disruption in the transport of goods to or from overseas which could prevent, delay or reduce freight volumes and could have an adverse impact on consumer spending and confidence levels, all of which could result in decreased revenues.

Labor shortages and increased turnover or increases in employee and employee-related costs could have adverse effects on our profitability.

We have recently experienced labor shortages at some of our locations. A number of factors may adversely affect the labor force available to us, including high employment levels, federal unemployment subsidies, including unemployment benefits offered in response to the COVID-19 pandemic, and other government regulations, which include laws and regulations related to workers’ health and safety, wage and hour practices, immigration, and federal vaccine mandates. A labor shortage or increased turnover rates within our employee base could lead to increased costs, such as increased overtime to meet demand and increased wage rates to attract and retain employees and could negatively affect our ability to efficiently operate our business or otherwise operate at full capacity. An overall labor shortage, lack of skilled labor, increased turnover or labor inflation could have a material adverse impact on the company’s operations, results of operations, liquidity or cash flows.

Changes to our compensation and benefits could adversely affect our ability to attract and retain qualified employees.

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The compensation we offer our employees is subject to market conditions that may require increases in employee compensation, which becomes more likely as economic conditions improve. If we are unable to attract and retain a sufficient number of qualified employees, we could be required to increase our compensation and benefits packages, or reduce our operations and face difficulty meeting customer demands, any of which could adversely affect our financial condition, results of operations, liquidity and cash flows.

We accruecould be required to record a material non-cash charge to income if our recorded intangible assets or goodwill are determined to be impaired.

We have $154,717 of recorded net definite-lived intangible assets on our consolidated balance sheet at December 31, 2021.  Our definite-lived intangible assets primarily represent the value of customer relationships and non-compete agreements that were recorded in conjunction with our various acquisitions.  We review our long-lived assets, such as our definite-lived intangible assets, for impairment whenever events or changes in circumstances indicate that the costscarrying amount may not be recoverable.  Impairment is recognized on these assets when the estimated fair value is less than the carrying value.  If such measurement indicates impairment, we would be required to record a non-cash impairment charge to our consolidated statement of comprehensive income in the amount that the carrying value of these assets exceeds the estimated fair value of the uninsured portionassets.

We also have recorded goodwill of pending claims, based$266,752 on our consolidated balance sheet at December 31, 2021. Goodwill is assessed for impairment annually (or more frequently if circumstances indicate possible impairment) for each of our reporting units. This assessment includes comparing the naturefair value of each reporting unit to the carrying value of the assets assigned to each reporting unit. If the carrying value of the reporting unit was to exceed our estimated fair value of the reporting unit, we would then be required to estimate the fair value of the individual assets and severityliabilities within the reporting unit to ascertain the amount of individual claimsfair value of goodwill and historical claims development trends. Estimatingany potential impairment. If we determine that our fair value of goodwill is less than the related book value, we could be required to record a non-cash impairment charge to our consolidated statement of comprehensive income, which could have a material adverse effect on our earnings.

We operate in highly competitive and fragmented segments of our industry, and our business will suffer if we are unable to adequately address downward pricing pressures and other factors that may adversely affect our results of operations, growth prospects and profitability.

The segments of the freight transportation industry in which we participate are highly competitive, very fragmented and historically have few barriers to entry. We compete with a large number of other asset-light logistics companies, asset-based carriers, integrated logistics companies, and severity of claims,third-party freight brokers. To a lesser extent, we also compete with integrated air cargo carriers and passenger airlines. Our competition ranges from small operators that compete within a limited geographic area to companies with substantially greater financial and other resources, including greater freight capacity.  We also face competition from freight forwarders who decide to establish their own networks to transport expedited ground freight, as well as related judgmentfrom logistics companies, Internet matching services and Internet and third-party freight brokers, and new entrants to the market. In addition, customers can bring in-house some of the services we provide to them. We believe competition is based primarily on quality service, available capacity, on-time delivery, flexibility, reliability and security, transportation rates as well as the ability to acquire and maintain terminal facilities in desirable locations at reasonable rates. Many of our competitors periodically reduce their rates to gain business, especially during times of economic decline. In an effort to reduce costs, we have seen our customers solicit bids from multiple transportation providers and decide to develop or settlement amountsexpand internal capabilities for some of the services that we provide.

In addition, competitors may pursue other strategies to gain a competitive advantage such as developing superior information technology systems or establishing cooperative relationships to increase their ability to address customer needs. The development of new information technology systems or business models could result in our disintermediation in certain businesses, such as freight brokerage. Furthermore, the transportation industry continues to consolidate. As a result of consolidation, our competitors may increase their market share and improve their financial capacity, and may strengthen their competitive positions. Business combinations could also result in competitors providing a wider variety of services at competitive prices, which could adversely affect our financial performance. These competitive pressures may cause a decrease in our volume of freight, require us to lower the prices we charge for our services and adversely affect our results of operations, growth prospects and profitability.

The ongoing coronavirus outbreak, and measures taken in response thereto, has and could continue to have a material adverse effect on our business, results of operations and financial condition.

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Our business is inherently difficult. Wehighly susceptible to changes in economic conditions. Our products and services are directly tied to the production and sale of goods and, more generally, to the North American economy. The COVID-19 pandemic has adversely impacted economic activity and conditions worldwide and created significant volatility and disruption to financial markets. Efforts to control the spread of COVID-19 led governments and other authorities to impose restrictions which resulted in business closures and disrupted supply chains worldwide. As a result, transportation and supply chain companies such as ours experienced slowdowns and reduced demand for our services.

Although our business and operations have returned to pre-COVID levels, the situation surrounding COVID-19 and its variants remains fluid and may failbe further impacted by the policies of President Biden’s administration, the availability and success of the vaccines and vaccination rates and longer-term economic and market impacts including labor shortages and inflation. The extent to establish sufficient insurance reserveswhich outbreaks of COVID-19 and adequately estimate forits variants impacts our business, results of operations and financial condition during the balance of 2022 will depend on future insurance claims. This, along with legal expenses, incurreddevelopments, which are highly uncertain and cannot be predicted by, including, but not reported claims,limited to the duration, spread, severity and other uncertaintiesimpact of the COVID-19 outbreak, including the new variants, the effects of the outbreak on our customers and suppliers and the remedial actions and stimulus measures adopted by local and federal governments, and to what extent normal economic and operating conditions can cause unfavorable differences between actual self-insurance costsresume.

We periodically evaluate factors including, but not limited to, macroeconomic conditions, changes in our industry and the markets in which we operate and our reserve estimates.market capitalization, as well as our reporting units’ expected future financial performance for purposes of evaluating asset impairments, including goodwill. We believe that the impact of COVID-19 may negatively affect certain key assumptions used in our analysis; however, we will need to assess the severity and nature of the long-term impacts to determine if we may be required to record charges for asset impairments in the future.

Volatility in fuel prices, shortages of fuel or the ineffectiveness of our fuel surcharge program can have a material adverse effect on our results of operations and profitability.

We are subject to risks associated with the availability and price of fuel. Fuel prices have fluctuated dramatically over recent years. Future fluctuations in the availability and price of fuel could adversely affect our results of operations. Fuel availability and prices can be impacted by factors beyond our control, such as natural or man-made disasters, adverse weather conditions, political events, economic sanctions imposed against oil-producing countries or specific industry participants, disruption or failure of technology or information systems, price and supply decisions by oil producing countries and cartels, terrorist activities, armed conflict, tariffs, sanctions, other changes to trade agreements and world supply and demand imbalance. Over time we have been able to mitigate the impact of the fluctuations through our fuel surcharge programs. Our fuel surcharge rates are set weekly based on the national average for fuel prices as published by the U.S. Department of Energy and our fuel surcharge table. Our fuel surcharge revenue is the result of our fuel surcharge rates and the tonnage transiting our networks. There can be no assurance that our fuel surcharge revenue programs will be effective in the future as the fuel surcharge may not capture the entire amount of the increase in fuel prices. Additionally, decreases in fuel prices reduce the cost of transportation services and accordingly, could reduce our revenues and may reduce margins for certain lines of business. In addition to changing fuel prices, fluctuations in volumes and related load factors may subject us to volatility in our fuel surcharge revenue. Fuel shortages, changes in fuel prices and the potential volatility in fuel surcharge revenue may adversely impact our results of operations and overall profitability.

BecauseOur increased direct sales efforts to direct shippers and beneficial cargo owners could be viewed as a portioncompetitive threat by our current domestic forwarder customers.

We are increasing our sales to direct shippers and beneficial cargo owners, which are the primary customers of freight forwarders, 3PLs and other transportation intermediaries. These companies are significant customers of our network costs are fixed, any factorsbusiness in the United States. Our activities related to our increased direct sales efforts to direct shippers and beneficial cargo owners, as well as the potential acquisition of other businesses that compete with our customers, may result in a decrease in the volumedisruption of our business, which could harm relationships with our current customers, employees or revenue per pound of freight shipped through our networks willsuppliers, and could adversely affect our resultsexpenses, pricing, third‑party relationships and revenues. Further, a loss of operations.

Our operations, particularly our networks of hubs and terminals, represent substantial fixed costs. As a result, any decline in the volume or revenue per pound of freight we handle will have an adverse effect on our operating margin and our results of operations. Several factors can result in such declines, including adverse business and economic conditions affecting shippers of freight as discussed above. In addition, volumes shipped through our network may be negatively impacted by lack of customer contractual obligations or cancellations of existing customer contracts. Typically, we do not enter into long-term contracts with our customers. Rather, our customer contracts typically allow for cancellation within 30 to 60 days.  As a result, we cannot guarantee that our current customers will continue to utilize our services or that they will continue at the same levels.   The timing of our capital investments, pricing models and service availability are generally based on our existing and anticipated customer contracts. Any change in one of the foregoing factors that results in a decrease in the volume or revenue per pound of freight shipped will adversely affect our results of operations.



We derive a significant portion of our revenue from a few major customers, the loss of one or more of which could have a material adverse effect on our business.

For the calendar year ended December 31, 2019, our top 10 customers, based on revenue, accounted for approximately 29% of our revenue. Our Expedited Freight and Intermodal segments typically do not have long-term contracts with their customers. While our Pool Distribution segment business may involve a long-term written contract, those contracts may contain cancellation clauses, and there is no assurance that our current customers will continue to utilize our services or continue at the same levels. A reduction in or termination of our services by one or more of our major customerscustomer could have a material adverse effect on our business, and operating results.

We operate in highly competitive and fragmented segments of our industry, and our business will suffer if we are unable to adequately address downward pricing pressures and other factors that may adversely affect our results of operations, growth prospectsfinancial condition and profitability.cash flows.

The segments of the freight transportation industry in whichRisks Relating to Information Technology and Systems

If we participate are highly competitive, very fragmented and historically have few barriersfail to entry. We compete with a large number of other asset-light logistics companies, asset-based carriers, integrated logistics companies, and third-party freight brokers. To a lesser extent, we also compete with integrated air cargo carriers and passenger airlines. Our competition ranges from small operators that compete within a limited geographic area to companies with substantially greater financial and other resources, including greater freight capacity.  We also face competition from freight forwarders who decide to establish their own networks to transport expedited ground freight, as well as from logistics companies, Internet matching services and Internet and third-party freight brokers, and new entrants to the market. In addition, customers can bring in-house some of the services we provide to them. We believe competition is based primarily on quality service, available capacity, on-time delivery, flexibility, reliability and security, transportation rates as well as the ability to acquire and maintain terminal facilities in desirable locations at reasonable rates. Many of our competitors periodically reduce their rates to gain business, especially during times of economic decline. In the past several years, several of our competitors have reduced their rates to unusually low levels that we believe are unsustainable in the long-term, but that may materially adversely affect our business in the short-term. In an effort to reduce costs, we have seen our customers solicit bids from multiple transportation providers and decide to develop or expand internal capabilities for some of the services that we provide.

In addition, competitors may pursue other strategies to gain a competitive advantage such as developing superior information technology systems, or establishing cooperative relationshipsif we fail to increase their ability to address customer needs. The development ofsuccessfully implement new technology or enhancements, we may be at a competitive disadvantage and experience a decrease in revenues.

We rely heavily on our information technology systems to efficiently run our business, and they are a key component of our growth strategy and competitive advantage. We, our customers and third parties increasingly store and transmit data by
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means of connected information technology systems. We expect our customers to continue to demand more sophisticated, fully integrated information systems from their transportation providers. To keep pace with changing technologies and customer demands, we must correctly interpret and address market trends and enhance the features and functionality of our information technology systems in response to these trends, which may lead to significant ongoing software development costs. We may be unable to accurately determine the needs of our customers and the trends in the transportation services industry or business modelsto design and implement the appropriate features and functionality of our information technology systems in a timely and cost-effective manner, which could put us at a competitive disadvantage and result in our disintermediation in certain businesses, such as freight brokerage. Furthermore, the transportation industry continues to consolidate. As a result of consolidation, our competitors may increase their market share and improve their financial capacity, and may strengthen their competitive positions. Business combinations could also result in competitors providing a wider variety of services at competitive prices, which could adversely affect our financial performance. These competitive pressures may cause a decreasedecline in our volume of freight, require us to lower the prices we chargeefficiency, decreased demand for our services and a corresponding decrease in our revenues. In addition, we could incur software development costs for technology that is ultimately not deployed and thus, would require us to write-off these costs, which would negatively impact our financial results. Furthermore, as technology improves, our customers may be able to find alternatives to our services for matching shipments with available freight hauling capacity.

Our information technology systems can also play an integral role in managing our internal freight and transportation information and creating additional revenue opportunities including assessing available backhaul capacity. A failure to capture and utilize our internal freight and transportation information may impair our ability to service our existing customers or grow revenue.

Our information technology systems are dependent upon Cloud infrastructure providers, Software as a Service, global communications providers, web browsers, telephone systems and other aspects of the Internet infrastructure that have experienced significant system failures and outages in the past. While we take measures to ensure our major systems have redundant capabilities, our systems are susceptible to outages from fire, floods, power loss, telecommunications failures, data leakage, human error, break-ins, cyber-attacks and similar events. The occurrence of any of these events could disrupt or damage our information technology systems and hamper our internal operations, impede our customers’ access to our information technology systems and adversely affectimpact our results of operations, growth prospectscustomer service, volumes, and profitability.

We couldrevenues and result in increased cost. In addition, we may be required to recordincur significant costs to protect against damage caused by these disruptions or security breaches in the future.

Our business is subject to cybersecurity risks.

On December 15, 2020, we detected a material non-cash chargeRansomware Incident impacting our operational and information technology systems, which caused service delays for our customers. We incurred unexpected costs and impacts from the Ransomware Incident, and may in the future, incur costs in connection with this Ransomware Incident and any future cybersecurity incidents, including infrastructure investments, remediation efforts and legal claims resulting from the above. For more information regarding this Ransomware Incident, see Item 1, Business andItem 7, Managements Discussion and Analysis of Financial Condition and Results of Operations.

Our operations depend on effective and secure information technology systems. Threats to income ifinformation technology systems, including as a result of cyber-attacks and cyber incidents, such as the Ransomware Incident on December 15, 2020, continue to grow. Cybersecurity risks could include, but are not limited to, malicious software, attempts to gain unauthorized access to our recorded intangible assetsdata and the unauthorized release, corruption or goodwill are determinedloss of our data and personal information, interruptions in communication, loss of our intellectual property or theft of our sensitive or proprietary technology, loss or damage to our data delivery systems, or other electronic security, including with our property and equipment.

These cybersecurity risks could:

Disrupt our operations and damage our information technology systems,
Subject us to various penalties and fees by third parties,
Negatively impact our ability to compete,
Enable the theft or misappropriation of funds,
Cause the loss, corruption or misappropriation of proprietary or confidential information, expose us to litigation and
Result in injury to our reputation, downtime, loss of revenue, and increased costs to prevent, respond to or mitigate cybersecurity events.

If another cybersecurity event occurs, such as the Ransomware Incident on December 15, 2020, it could harm our business and reputation and could result in a loss of customers.Likewise, data privacy breaches by employees and others who access our systems may pose a risk that sensitive customer or vendor data may be impaired.

We have $127.8 million of recorded net definite-lived intangible assets onexposed to unauthorized persons or to the public, adversely impacting our consolidated balance sheet at December 31, 2019.  Our definite-lived intangible assets primarily represent the value of customer service, employee relationships and non-compete agreements that were recorded in conjunctionour reputation. Furthermore, any failure to
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comply with our various acquisitions.  We review our long-lived assets,data privacy, security or other laws and regulations, such as the California Consumer Privacy Act, which took effect in January 2020, could result in claims, legal or regulatory proceedings, inquires or investigations.

While we continue to make efforts to evaluate and improve our definite-lived intangible assets,systems and particularly the effectiveness of our security program, procedures and systems, it is possible that our business, financial and other systems could be compromised, which could go unnoticed for impairment whenever events or changes in circumstances indicatea prolonged period of time, and there can be no assurance that the carrying amount may notactions and controls that we implement, or which we cause third-party service providers to implement, will be recoverable.  Impairment is recognized on these assets when the estimated fair value is less than the carrying value.  If such measurement indicates impairment,sufficient to protect our systems, information or other property. Additionally, customers or third parties upon whom we would be required to record a non-cash impairment charge to our consolidated statement of comprehensive income in the amount that the carrying value of these assets exceeds the estimated fair value of the assets.

We also have recorded goodwill of $221.1 million on our consolidated balance sheet at December 31, 2019. Goodwill is assessed for impairment annually (or more frequently if circumstances indicate possible impairment) for each of our reporting units. This assessment includes comparing the fair value of each reporting unit to the carrying value of the assets assigned to each reporting unit. If the carrying value of the reporting unit was to exceed our estimated fair value of the reporting unit, we would then be required to estimate the fair value of the individual assets and liabilities within the reporting unit to ascertain the amount of fair value of goodwill and any potential impairment. If we determine that our fair value of goodwill is less than the related book value, we could be required to record a non-cash impairment charge to our consolidated statement of comprehensive income,rely face similar threats, which could have a material adverse effect on our earnings.



We are dependent on our senior management team and other key employees, and the loss of any such personnel could materially and adversely affectdirectly or indirectly impact our business operating results and financial condition.

Our future performance depends, in significant part, upon the continued serviceoperations. The occurrence of our senior management team and other key employees. We cannot be certain that we can retain these employees. The loss of the services of onea cyber-incident or more of these or other key personnelattack could have a material adverse effect on our business, operating results and financial condition ifand results of operations.

Risks Relating to Regulatory Environment

Claims for property damage, personal injuries or workers’ compensation and related expenses could significantly reduce our earnings.

Under DOT regulations, we are liable for bodily injury and property damage caused by Leased Capacity Providers and employee drivers while they are operating equipment under our various motor carrier authorities. The potential liability associated with any accident can be severe and occurrences are unpredictable.

For vehicle liability, we retain a portion of the risk. Below is a summary of our risk retention on vehicle liability insurance coverage maintained by us through $10,000 (in thousands):

Risk RetentionFrequencyLayerPolicy Term
Expedited Freight¹
LTL business$3,000 Occurrence/Accident²$0 to $3,00010/1/2021 to 10/1/2022
Truckload business$2,000 Occurrence/Accident²$0 to $2,00010/1/2021 to 10/1/2022
LTL business$6,000 Policy Term Aggregate³$3,000 to $5,00010/1/2021 to 10/1/2022
LTL, Truckload and Intermodal businesses$2,500 Policy Term Aggregate³$5,000 to $10,00010/1/2021 to 10/1/2022
Intermodal$1,000 Occurrence/Accident²$0 to $1,00010/1/2021 to 10/1/2022
¹ Excluding the Final Mile business, which is primarily a brokered service.
² For each and every accident, we are responsible for damages and defense up to these amounts, regardless of the number of claims associated with any accident.
³ During the Policy Term, we are responsible for damages and defense within the stated Layer up to the stated, aggregate amount of Risk Retention before insurance will respond.

Also, from time to time, when brokering freight, we may face claims for the “negligent selection” of outside, contracted carriers that are involved in accidents, and we maintain third-party liability insurance coverage with a $100 deductible per occurrence for most of our brokered services. Additionally, we maintain workers’ compensation insurance with a self-insured retention of $500 per occurrence. We cannot guarantee that our self-insurance retention levels will not increase and/or that we may have to agree to more unfavorable policy terms as a result of market conditions, poor claims experience or other factors. We could incur claims in excess of our policy limits or incur claims not covered by our insurance. Any claims beyond the limits or scope of our insurance coverage may have a material adverse effect on us. Because we do not carry “stop loss” insurance, a significant increase in the number of claims that we must cover under our self-insurance retainage could adversely affect our profitability. In addition, we may be unable to secure replacement personnel internally or through our recruitment programs and initiatives that have sufficient experience in our industrymaintain insurance coverage at a reasonable cost or in sufficient amounts or scope to protect us against losses.

Further, as we focus on growing our final mile solutions business that includes in-home installation of appliances and other over-the-threshold services, we may become increasingly subject to inherent risks associated with delivery and installation of products. These risks include incidents that can cause personal injury or loss of life, damage to or destruction of property, equipment or the managementenvironment, or the suspension of our business. If we failoperations.

We face risks related to develop, compensate,self-insurance and retainthird-party insurance that can be volatile to our earnings.

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We self-insure a core groupsignificant portion of senior managementour claims exposure and related expenses for cargo loss, employee medical expense, bodily injury, workers’ compensation and property damage, and maintain insurance with insurance companies above our limits of self-insurance. Self-insurance retention and other key employeeslimitations are detailed in Part II, Item 7, under “Self-Insurance Loss Reserves.” Because of these significant self-insured exposures, insurance and address issues of succession planning, it could hinderclaims expense may fluctuate significantly from period-to-period. Additionally, our ability to executeobtain and maintain adequate insurance and the cost of such insurance may be affected by significant claims and conditions in the insurance market over which we have no control. In recent years the trucking industry has experienced significant increases in the cost of liability insurance and in the median verdict of trucking accidents. If the cost of insurance increases, we may decide to discontinue certain insurance coverage, reduce our level of coverage or increase our deductibles/retentions to offset the cost increase. In addition, our existing types and levels of insurance coverage could become difficult or impossible to obtain in the future. The occurrence of an event that is not fully covered by insurance, the loss of insurance coverage or a material increase in the cost of insurance could have a material adverse effect on our business, strategiesfinancial condition, results of operations and maintaincash flows.

We accrue for the costs of the uninsured portion of pending claims, based on the nature and severity of individual claims and historical claims development trends. Estimating the number and severity of claims, as well as related judgment or settlement amounts is inherently difficult. We may fail to establish sufficient insurance reserves and adequately estimate for future insurance claims. This, along with legal expenses, incurred but not reported claims, and other uncertainties can cause unfavorable differences between actual self-insurance costs and our level of service.reserve estimates.

Our failure to comply with various applicable federal and state employment and labor laws and regulations could have a material, adverse impact on our business, isfinancial condition and results of operations.

Various federal and state employment and labor laws and regulations govern our relationships with our employees. These laws and regulations relate to matters such as employment discrimination, wage and hour laws, requirements to provide meal and rest periods or other benefits, family leave mandates, employee and independent contractor classification rules, requirements regarding working conditions and accommodations to certain employees, citizenship or work authorization and related requirements, insurance and workers’ compensation rules, healthcare laws, scheduling notification requirements and anti-discrimination and anti-harassment laws. While the scope of these laws and regulations are subject to seasonal trends.

Historically,change in all jurisdictions, California routinely makes changes to the scope of such laws and regulations, many of which may be strictly enforced, and some of which have been in the past, and may be in the future, implemented on a retrospective basis (meaning we may not have an opportunity to change our operating resultsemployment practices in advance to avoid non-compliance). Complying with these laws and regulations, including ongoing changes thereto, subjects us to substantial expense and non-compliance could expose us to significant liabilities. In particular, we have been subject to seasonal trends when measured on a quarterly basis. Our firstemployment litigation with respect to classification and second quarterswage and hour issues in the past and have traditionally beenwage and hour litigation currently pending. While we have not incurred material losses with respect to this litigation in the weakest compared to our third and fourth quarters. This trend is dependent on numerous factors including economic conditions, customer demand and weather. Because revenue is directly related to the available working days of shippers, national holidays and the number of business days during a given period may also create seasonal impact on our results of operations. After the winter holiday season and during the remaining winter months, our freight volumes are typically lower because some customers reduce shipment levels. In addition, a substantial portion of our revenue is derived from customers in industries whose shipping patterns are tied closely to consumer demand which can sometimes be difficult to predict or are based on just-in-time production schedules. Therefore, our revenue is, to a large degree, affected by factors that are outside of our control. There can be no assurance that our historic operating patterns will continue in future periods aspast, we cannot influence or forecast many of these factors.

Our results of operations may be affected by harsh weather conditions, disasters and pandemics.

Certain weather-related conditions such as ice and snow can disrupt our operations. Our operating expenses have historically been highersubject to material claims in the winter months because of cold temperatures and other adverse winter weather conditions, which result in decreased fuel efficiency, increased cold weather-related maintenance costs of revenue equipment and increased insurance and claims costs. Harsh weather could also reduce our ability to transport freight, which could result in decreased revenues. Disasters, including severe weather and public health issues, such as pandemics, occurring in the United States or abroad, could result in the temporary lack of an adequate work force and the temporary disruption in the transport of goods to or from overseas which could prevent, delay or reduce freight volumes and could have an adverse impact on consumer spending and confidence levels, all of which could result in decreased revenues.future.

We operate in a regulated industry, and increased costs of compliance with, or liability for violation of, existing or future regulations and enforcement could have a material adverse effect on our business.

The DOT and various state and federal agencies have been granted broad regulatory powers over our business in the United States, and we are licensed by the DOT and U.S. Customs. Additionally, our Canada business activities are subject to the similar laws and regulations of Canada and its provinces, including the effects of the United States-Mexico-Canada Agreement (“USMCA”), a trade agreement between the United States, Mexico and Canada to replace NAFTA, and any successor agreement.which took effect on July 1, 2020. There can be no assurance that the ongoing transition from NAFTA to the USMCA will not adversely impact our business or disrupt our operations. If we fail to comply with any applicable regulations, our licenses may be revoked, or we could be subject to substantial fines or penalties and to civil and criminal liability. The transportation industry is subject to legislative and regulatory changes that can affect the economics of our business by requiring changes in operating practices or influencing the demand for, and the cost of providing, transportation services.

In December 2010, the Federal Motor Carrier Safety Administration (“FMCSA”)FMCSA established the Compliance Safety Accountability (“CSA”)CSA motor carrier oversight program under which drivers and fleets are evaluated based on certain safety-related standards. Carriers’ safety and fitness ratings under CSA include the on-road safety performance of the carriers’ drivers. The FMCSA has also implemented changes to the hours of service (“HOS”)HOS regulations which govern the work hours of commercial drivers and adopted a rule that requires commercial drivers who use paper log books to maintain hours-of-service records with electronic logging devices (“ELDs”) and will requirerequired commercial drivers who use automatic on-board recording devices (“AOBRDs”) to record HOS to use ELDs by December 2019. As of December 2019, our fleets were updated to meet the ELD requirements. At any given time, there are also other proposals for safety-related standards that are pending legislative or administrative approval or adoption. If additional or more stringent standards are adopted, such may result in a reduction of the pool of qualified drivers available to us and to other motor carriers in our industry. If we experience safety and fitness violations, our safety and fitness scores could be adversely impacted, and our fleets could be ranked poorly as
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compared to our peers. A reduction in our safety and fitness scores or those of our contracted drivers could also reduce our competitiveness in relation to

other companies that have higher scores. Additionally, competition for qualified drivers and motor carriers with favorable safety ratings may increase and thus result in increases in driver-related compensation costs.

In addition, there may be changes in applicable federal or state tax or other laws or interpretations of those laws. If this happens, we may incur additional taxes, as well as higher workers’ compensation and employee benefit costs, and possibly penalties and interest for prior periods. This could have an adverse effect on our results of operations.

We are subject to various environmental laws and regulations including legislative and regulatory responses to climate change, and costs of compliance with, or liabilities for violations of, existing or future laws and regulations could significantly increase our costs of doing business.

Our operations are subject to environmental laws and regulations dealing with, among other things, the handling of hazardous materials, discharge and retention of storm water, and emissions from our vehicles. We operate in industrial areas, where truck terminals and other industrial activities are located, and where groundwater or other forms of environmental contamination may have occurred. Our operations involve the risks of fuel spillage, environmental damage, and hazardous waste disposal, among others. If we are involved in a spill or other accident involving hazardous substances, or if we are found to be in violation of applicable environmental laws or regulations, it could significantly increase our cost of doing business. Under specific environmental laws and regulations, we could be held responsible for all of the costs relating to any contamination at our past or present terminals and at third-party waste disposal sites. If we fail to comply with applicable environmental laws and regulations, we could be subject to substantial fines or penalties and to civil and criminal liability.

In addition, as global warming issues become more prevalent, federal and local governments and our customers are beginning to respond to these issues. This increased focus on sustainability may result in new regulations and customer requirements that could negatively affect us. This could cause us to incur additional direct costs or to make changes to our operations in order to comply with any new regulations and customer requirements, as well as increased indirect costs or loss of revenue resulting from, among other things, our customers incurring additional compliance costs that affect our costs and revenues. We could also lose revenue if our customers divert business from us because we have not complied with their sustainability requirements. These costs, changes and loss of revenue could have a material adverse effect on our business, financial condition and results of operations. Even without any new legislation or regulation, increased public concern regarding greenhouse gases emitted by transportation carriers could harm the reputations of companies operating in the transportation logistics industries and shift consumer demand toward more locally sourced products and away from our services.

The FMCSA’s CSA initiative could adversely impact our ability to hire qualified drivers or contract with qualified owner-operatorsLeased Capacity Providers or third-party carriers, meet our growth projections and maintain our customer relationships, each of which could adversely impact our results of operations.

The FMCSA’s Compliance, Safety, Accountability initiative (“CSA”)CSA is an enforcement and compliance program designed to monitor and improve commercial motor vehicle safety by measuring the safety record of both the motor carrier and the driver. These measurements are scored and used by the FMCSA to identify potential safety risks and to direct enforcement action. CSA scores are dependent upon safety and compliance experience, which could change at any time. In addition, the safety standards prescribed in CSA could change and our ability as well as our independent contractors’ ability to maintain an acceptable score could be adversely impacted. Public disclosure of certain CSA scores was restricted through the enactment of the Fixing America’s Surface Transportation Act of 2015 (the “FAST Act”) on December 4, 2015; however, the FAST Act does not restrict public disclosure of all data collected by the FMCSA. If we receive unacceptable CSA scores, and this data is made available to the public, our relationships with our customers could be damaged, which could result in a loss of business.

The requirements of CSA could also shrink the industry’s pool of drivers as those with unfavorable scores could leave the industry. As a result, the costs to attract, train and retain qualified drivers, owner-operatorsLeased Capacity Providers or third-party carriers could increase. In addition, a shortage of qualified drivers could increase driver turnover, decrease asset utilization, limit growth and adversely impact our results of operations.

If our employees were to unionize, our operating costs would likely increase.

None of our employees is currently represented by a collective bargaining agreement. However, we have no assurance that our employees will not unionize in the future, which could increase our operating costs and force us to alter our operating methods. This could have a material adverse effect on our operating results.
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Our charter and bylaws and provisions of Tennessee law could discourage or prevent a takeover that may be considered favorable.


Our charter and bylaws and provisions of Tennessee law may discourage, delay or prevent a merger, acquisition or change in control that may be considered favorable. These provisions could also discourage proxy contests and make it more difficult for shareholders to elect directors and take other corporate actions. Among other things, these provisions:

authorize us to issue preferred stock, the terms of which may be determined at the sole discretion of our Board of Directors and may adversely affect the voting or economic rights of our shareholders; and

establish advance notice requirements for nominations for election to the Board of Directors and for proposing matters that can be acted on by shareholders at a meeting.

Our charter and bylaws and provisions of Tennessee law may discourage transactions that otherwise could provide for the payment of a premium over prevailing market prices for our Common Stock and also could limit the price that investors are willing to pay in the future for shares of our Common Stock.

Our financing costs may be adversely affected by changes in LIBOR.

In 2017, the United Kingdom’s Financial Conduct Authority, which regulates LIBOR, announced its intention to phase out LIBOR by the end of 2021. We use LIBOR as a reference rate in our revolving credit facility to calculate interest due to our lender. It is unclear if LIBOR will cease to exist at that time or if new methods of calculating LIBOR will be established such that it continues to exist after 2021. If LIBOR ceases to exist, we may need to renegotiate our credit agreement with our lender. This could have an adverse effect on our financing costs.

Item 1B.    Unresolved Staff Comments

None.

Item 2.        Properties

Properties
 
We believe that we have adequate facilities for conducting our business, including properties owned and leased. Management further believes that in the event replacement property is needed, it will be available on terms and at costs substantially similar to the terms and costs experienced by competitors within the transportation industry.
 
We own our Columbus, Ohio central sorting facility which is used by our Expedited Freight segment. The Columbus, Ohio facility is 125,000 square feet with 168 trailer doors. 

We also own facilities near Dallas/Fort Worth, Texas, Chicago, Illinois and Atlanta, Georgia, all of which are used by the Expedited Freight segment.  The Dallas/Fort Worth, Texas facility has over 216,000 square feet with 134 trailer doors and approximately 28,000 square feet of office space.  The Chicago, Illinois facility is over 125,000 square feet with 110 trailer doors and over 10,000 square feet of office space. The Atlanta, Georgia facility is over 142,000 square feet with 118 trailer doors and approximately 12,000 square feet of office space. We lease our shared services headquarters in Greeneville, Tennessee. The lease on this facility expires in 2023.2024. We also lease our executive headquarters in Atlanta, Georgia.

We lease and maintain 146168 additional terminals, office spaces and other properties located in major cities throughout the United States and Canada. Lease terms for these terminals are typically for three to seven years. In addition, we have operations in 2229 cities operated by independent agents who handle freight for us on a commission basis.
    
Item 3.        Legal Proceedings
 
From time to time, we are a party to ordinary, routine litigation incidental to and arising in the normal course of our business, most of which involve claims for personal injury, property damage related to the transportation and handling of freight, or workers’ compensation. We do not believeFor more information about our insurance program and legal proceedings, see Item 1A, Risk Factors - “Claims for property damage, personal injuries or workers’ compensation and related expenses could significantly reduce our earnings.” and “We face risks related to self-insurance and third-party insurance that any of these pending actions, individually or in the aggregate, willcan be volatile to our earnings.”, and “Our failure to comply with various applicable federal and state employment and labor laws and regulations could have a material, adverse effectimpact on our business, financial condition and results of operations or cash flow.operations.”, Item 7, Management’s Discussion and Analysis of Financial Condition and Results of Operations - Critical Accounting Estimates, and Item 8, Financial Statements and Supplementary Data - Commitments and Contingencies.

Item 4.        Mine Safety Disclosures
    
Not applicable.


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Part II

Item 5.        Market for Registrant’s Common Equity, Related Shareholder Matters and Issuer Purchases of Equity Securities    

Our Common Stock trades on The Nasdaq Global Select Stock Market™ under the symbol “FWRD.”

There were approximately 681222 shareholders of record of our Common Stock as of January 15, 2020.2022.
 
Subsequent to December 31, 2019,2021, our Board of Directors declared a cash dividend of $0.18$0.24 per share that will be paid in the first quarter of 20202022 to the shareholders on record on March 5, 2020.3, 2022. The Company expects to continue to pay regular quarterly cash dividends, though each subsequent quarterly dividend is subject to review and approval by the Board of Directors.

There are no material restrictions on our ability to declare dividends. 

None of our securities were sold during fiscal year 20192021 without registration under the Securities Act.

Stock Performance Graph

The following graph compares the percentage change in the cumulative shareholder return on our Common Stock with The Nasdaq Trucking and Transportation Stocks Index and The Nasdaq Global Select Stock Market™ Index commencing on the last trading day of December 20142016 and ending on the last trading day of December 2019.2021. The graph assumes a base investment of $100 made on December 31, 20142016 and the respective returns assume reinvestment of all dividends. The comparisons in this graph are required by the SEC and, therefore, are not intended to forecast or necessarily be indicative of any future return on our Common Stock.

The performance graph and related information shall not be deemed “soliciting material” or be “filed” with the Securities and Exchange Commission, nor shall such information be incorporated by reference into any future filing under the Securities Act or the Exchange Act, except to the extent that the Company specifically incorporates it by reference into such filing.


chart-c5271e21f9a65b45912.jpg
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2014
2015
2016
2017
2018
2019
Forward Air Corporation$100

$85

$94

$114

$109

$139
Nasdaq Trucking and Transportation Stocks Index100

84

103

128

116

140
Nasdaq Global Select Stock Market Index100

106

114

147

141

200
fwrd-20211231_g1.jpg

201620172018201920202021
Forward Air Corporation$100 $114 $109 $139 $179 $256 
Nasdaq Trucking and Transportation Stocks Index100 128 116 140 166 165 
Nasdaq Global Select Stock Market Index100 147 141 200 258 295 

Issuer Purchases of Equity Securities

None.    


Period
Total Number of Shares Purchased
Average Price Paid per Share
Total Number of Shares Purchased as Part of Publicly Announced Plans or Programs (1) Maximum Number of Shares that May Yet Be Purchased Under the Plans or Programs (1)
October 1-31, 2019
50

$63.6

50

4,229
November 1-30, 2019
35

70.0

35

4,194
December 1-31, 2019
39

69.3

39

4,155
Total
124

$67.2

124

4,155
         
(1) On February 5, 2019, the Board of Directors canceled the Company’s remaining 2016 share repurchase authorization and approved a share repurchase authorization for up to 5.0 million shares of the Company’s common shares that shall remain in effect until such time as the shares authorized for repurchase are exhausted or until earlier terminated.

Item 6.        Selected[Reserved]

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Item 7.        Management’s Discussion and Analysis of Financial DataCondition and Results of Operations


The following table sets forthThis section of this Form 10-K generally discusses our selectedresults of operations and financial data. The selected financial data should be read in conjunction with our "Management'scondition for the year ended December 31, 2021. For a discussion of similar topics for the years ended December 31, 2020 and December 31, 2019, please refer to “Item 7 - Management's Discussion and Analysis of Financial Condition and Results of Operations" andin our consolidated financial statements and notes thereto, included elsewhere in this report.Form 10-K, filed on March 1, 2021, which is incorporated herein by reference.
 Year ended
 December 31, December 31, December 31, December 31, December 31,
 2019 2018 2017 2016 2015
 (In thousands, except per share data)
Income Statement Data:         
Operating revenue$1,410,395
 $1,320,886
 $1,169,346
 $1,030,210
 $987,894
Income from operations118,823
 122,031
 108,757
 59,703
 81,674
Operating margin (1)
8.4% 9.2% 9.3% 5.8% 8.3%
          
Net income87,099
 92,051
 87,255
 27,505
 55,516
Net income per share:         
   Basic$3.06
 $3.14
 $2.90
 $0.90
 $1.79
   Diluted$3.04
 $3.12
 $2.89
 $0.90
 $1.78
          
Cash dividends declared per common share$0.72
 $0.63
 $0.60
 $0.51
 $0.48
          
Balance Sheet Data (at end of period):         
Total assets$990,878
 $760,215
 $692,622
 $644,048
 $702,327
Long-term obligations, net of current portion72,249
 47,335
 40,588
 725
 28,856
Shareholders' equity577,182
 553,244
 532,699
 498,344
 509,497
          
(1) Income from operations as a percentage of operating revenue


Item 7.        Management's Discussion and Analysis of Financial Condition and Results of Operations

Overview and Executive Summary
 
Effective September 1, 2018, Thomas Schmitt was named the Company's President and Chief Executive Officer. Mr. Schmitt is the Company's Chief Operating Decision Maker ("CODM") and is primarily responsible for allocating resources to and assessing the performance of the Company's segments. As a result of this change in leadership, the Company revisited its strategy as discussed in Item 1 included in this Form 10-K. Due to this change in leadership and implementation of a new strategy, Management changed how it evaluates and manages the business effective in the fourth quarter of 2019 and classifies our services into threeWe have two reportable segments: Expedited Freight Intermodal and Pool Distribution. The results of our previous Expedited LTL and TLS segments have been consolidated into our Expedited Freight segment. This classification is consistent with how the CODM makes decisions about resource allocation and assesses the Company's performance. The Company has recast its financial information and disclosures for the prior periods to reflect the segment disclosures as if the current presentation had been in effect throughout all periods presented. For financial information relating to each of our business segments, see Note 10, Segment Reporting to our Consolidated Financial Statements.Intermodal.
Through the Expedited Freight segment, we operate a comprehensive national network to provide expedited regional, inter-regional and national LTL services. Expedited Freight offers customers local pick-up and delivery and other services including final mile, truckload, shipment consolidation and deconsolidation, warehousing, customs brokerage and other handling. We plan to grow our LTL and final mile geographic footprints through greenfield start-ups as well as acquisitions. During the year ended December 31, 2019,2021, Expedited Freight accounted for 70.1%82.6% of our consolidated revenue.

Our Intermodal segment provides first- and last-mile high value intermodal container drayage services both to and from seaports and railheads. Intermodal also offers dedicated contract and container freight station ("CFS"(“CFS”) warehouse and handling services. Today, Intermodal operates primarily in the Midwest and Southeast, with smaller operational presence in Southwest and Mid-Atlantic United States. We plan to grow Intermodal’s geographic footprint through acquisitions as well as greenfield start-ups where we do not have an acceptable acquisition target. During the year ended December 31, 2019,2021, Intermodal accounted for 15.4%17.4% of our consolidated revenue.

In our Pool Distribution segment, we provide high-frequency handling and distribution of time sensitive product to numerous destinations within a specific geographic region. We offer this service throughout the Mid-Atlantic, Southeast, Midwest and Southwest United States. During the year ended December 31, 2019, Intermodal accounted for 14.7% of our consolidated revenue.

Our operations, particularly our network of hubs and terminals, represent substantial fixed costs. Consequently, our ability to increase our earnings depends in significant part on our ability to increase the amount of freight and the revenue per pound for the freight shipped through our networks and to grow other services, such as LTL pickup and delivery, final mile solutions and intermodal services, which will allow us to maintain revenue growth in challenging shipping environments. In addition, we are continuing to execute synergies across our services, particularly with service offerings in the Expedited Freight segment. Synergistic opportunities include the ability to share resources, particularly our fleet resources.

In analyzing the components of our revenue, we monitor changes and trends in our LTL volumes and LTL revenue per hundredweight. While LTL revenue per hundredweight is a yield measurement, it is also a commonly-used indicator for general pricing trends in the LTL industry. This yield metric is not a true measure of price; however, as it can be influenced by many other factors, such as changes in fuel surcharges, weight per shipment and length of haul. As a result, changes in revenue per
hundredweight do not necessarily indicate actual changes in underlying base rates. LTL revenue per hundredweight and the key factors that can impact this metric are described in more detail below:

LTL Revenue Per Hundredweight - Our LTL transportation services are generally priced based on weight, commodity, and distance. This measurement reflects the application of our pricing policies to the services we provide, which are influenced by competitive market conditions and our growth objectives. Generally, freight is rated by a class system, which is established by the National Motor Freight Traffic Association, Inc. Light, bulky freight typically has a higher class and is priced at higher revenue per hundredweight than dense, heavy freight. Fuel surcharges and accessorial charges are included in this measurement.

LTL Weight Per Shipment - Fluctuations in weight per shipment can indicate changes in the mix of freight we receive from our customers, as well as changes in the number of units included in a shipment. Generally, increases in weight per shipment indicate higher demand for our customers’ products and overall increased economic activity. Changes in weight per shipment can also be influenced by shifts between LTL and other modes of transportation, such as truckload, in response to capacity, service and pricing issues. Fluctuations in weight per shipment generally have an inverse effect on our revenue per hundredweight, as a decrease in weight per shipment will typically cause an increase in revenue per hundredweight.

LTL Revenue Per Shipment - This measurement is primarily determined by the two metrics listed above as well as average length of haul and is used in conjunction with the number of LTL shipments we receive to evaluate LTL revenue.

Our primary revenue focus is to increase density, which is shipment and tonnage growth within our existing network. Increases in density allow us to maximize our asset utilization and labor productivity, which we measure over many different
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functional areas of our operations including linehaul load factor, pickup and delivery (“P&D”) stops per hour, P&D shipments per hour, door pounds handled per hour and door shipments per hour. In addition to our focus on density and operating efficiencies, it is critical for us to obtain an appropriate yield, which is measured as revenue per hundredweight, on the shipments we handle to offset our cost inflation and support our ongoing investments in capacity and technology. We regularly monitor the components of our pricing, including base freight rates, accessorial charges and fuel surcharges. The fuel surcharge is generally designed to offset fluctuations in the cost of our petroleum-based products and is indexed to diesel fuel prices published by the U.S.

Trends and Developments

Expedited Freight Acquisitions

As part of our strategy to expand our final mile pickup and delivery operations, in April 2019, we acquired certain assets of FSA for $27.0 million in cash and additional contingent consideration ("earnout") based upon future revenue generation. The earnout opportunity is $15.0 million and had a fair value of $11.8 million as of December 31, 2019. This acquisition provides an opportunity for our Expedited Freight segment to expand its final mile service offering into additional geographic markets, form relationships with new customers, and add volumes to our existing locations. The assets, liabilities, and operating results of this acquisition have been included in the Company's consolidated financial statements from the date of acquisition and have been assigned to the Expedited Freight reportable segment. See additional discussion in Note 2, Acquisitions, Goodwill and Other Long-Lived Assets, to our Consolidated Financial Statements.

In addition, in December 2019 we signed an agreement to acquire certain assets of Linn Star for $57.2 million in cash. This acquisition closed in January 2020. The acquisition of Linn Star expands our final mile footprint to additional 20 locations.




Intermodal Acquisitions

As part of ourthe inorganic growth strategy, to expand our Intermodal operations, in July 2018, we acquired certain assets of Multi-Modal Transport Inc. (“MMT”) for $3.7 million, in October 2018 we acquired certain assets of Southwest Freight Distributors, Inc. (“Southwest”) for $16.3 million and in July 2019February 2021, we acquired certain assets and liabilities of O.S.T.Proficient Transport Incorporated and Proficient Trucking, Inc. (together “Proficient Transport) for $12.0 million. O.S.T.$16,339 and a potential earn-out up to $2,000. The estimated fair value of the earn-out liability on the date of acquisition was $829. The fair value was based on the estimated one-year performance of the acquired customer revenue and was calculated using the option pricing method. Proficient Transport is aan intermodal drayage company and provides the Intermodal segment with an expandedheadquartered in Chicago, Illinois. The acquisition of Proficient Transport will expand our intermodal footprint on the East Coast, with locations in the Pennsylvania, Maryland, Virginia, SouthGeorgia, Illinois, North Carolina, and Georgia markets. These transactions wereTexas, and will introduce a new location in Ohio. The acquisition was funded using cash flows from operations and provide an opportunity for our Intermodal segment to expand into additional geographic markets and add volumes to our existing locations.operations. The assets, liabilities, and operating results of these acquisitionsProficient Transport have been included in the Company'sour consolidated financial statements as of and from the date of acquisition.

In November 2021, we acquired certain assets and liabilities of BarOle Trucking, Inc. (“BarOle”) for $35,436. BarOle is an intermodal drayage company headquartered in Roseville, Minnesota. The acquisition of BarOle provides additional capacity and resources to meet customer demands in the intermodal market, and extends the service footprint to the Minneapolis-Saint Paul, Minnesota area. In addition, BarOle has a larger terminal location, which allows for further expansion in the future. The acquisition was financed by cash flows from operations. The results of BarOle have been assigned toincluded in our consolidated financial statements as of and from the Intermodal reportable segment.date of acquisition.

Results from Fixed Asset Useful Life and Salvage Value StudyExpedited Freight Acquisition

The Company evaluates the reasonablenessAs part of the useful livesinorganic growth strategy, in May 2021, we acquired certain assets and salvage valuesliabilities of its assets on an ongoing basis. DuringJ&P Hall Express Delivery (“J&P”) for $7,670. J&P is headquartered in Atlanta, Georgia with a second terminal in Albany, Georgia. The acquisition of J&P supports our strategic growth plan by expanding pickup and delivery, less-than-truckload, truckload, less than container load, container freight station warehousing, and airport transfer services across the third quarterSoutheastern United States. The acquisition was funded using cash flow from operations. The results of 2019,J&P have been included in our consolidated financial statements as of and from the Company identified indicators that the useful livesdate of its owned tractors and trailers extended beyond initial expectations. As a result, management deemed it appropriate to extend the average useful life of its trailers from seven to ten years and its tractors from five to ten years. In addition, management reduced the salvage value of its tractors from 25% to 10%. No changes were made to trailer salvage values. acquisition.

See additional discussion in Note 2, 3, Acquisitions Goodwill and Other Long-Lived Assets,, to our Consolidated Financial Statements.Statements for more information about our acquisitions.

TheseSale of Pool

On February 12, 2021, we sold Pool for an $8,000 cash payment and up to a $12,000 earn-out based on 2021 earnings before interest, taxes, depreciation and amortization attainment, beginning February 1, 2021. The estimated fair value of the earn-out on the date of sale was $6,967, and was calculated based on the estimated performance of Pool using a Monte Carlo simulation model. A loss on the sale of Pool in the amount of $2,860 was recorded in 2021 in discontinued operation.

The financial performance of the Pool business significantly deteriorated during third quarter of 2021. As a result, an evaluation of the earn-out asset for impairment was completed, which included a review of the revised forecasts. The revised forecasts indicated an impairment of the entire earn-out asset was necessary. In 2021, a non-cash charge of $6,967 was recorded as an “Impairment charge” in discontinued operation.

COVID-19

Our business is highly susceptible to changes in estimates were madethe economic conditions. Our products and services are directly tied to assets currently ownedthe production and originally purchased new since assets purchased used were assigned individual useful livessale of goods and, salvage values basedmore generally, to the North American economy. The COVID-19 pandemic has adversely impacted economic activity and conditions worldwide and created significant volatility and disruption to the financial markets. Efforts to control the spread of COVID-19 led governments and other authorities to impose restrictions which resulted in business closures and disrupted supply chains worldwide. As a result, transportation and supply chain companies such as ours experienced slowdowns and reduced demand for our services.
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Although our business and operations have returned to pre-COVID levels, the situation surrounding COVID-19 and its variants remains fluid and may be further impacted by the policies of President Biden’s administration, the availability and success of a vaccine and vaccination rates. The extent to which outbreaks of COVID-19 and its variants impacts our business, results of operations and financial condition during 2022 will depend on their agefuture developments, which are highly uncertain and condition at purchase. This change in estimate was made on a prospective basis beginning on July 1, 2019. Thecannot be predicted by, including, but not limited to the duration, spread, severity and impact of this studythe COVID-19 outbreak, including the new variants, the effects of the outbreak on our customers and suppliers and the year ended December 31, 2019 wasremedial actions and stimulus measures adopted by local and federal governments, and to what extent normal economic and operating conditions can resume.

Like many other businesses affected by current macroeconomic conditions, we are experiencing a $2.6 million reductionlabor shortage relating to our employee drivers, terminal and dock workers and otherwise throughout our business and operations. We are also operating in depreciation.an environment where competition is intense for independent fleet owner-operators, creating shortages in the marketplace. These factors have adversely affected our operations, by increasing our operational costs for labor and purchased transportation. The steps we have taken to address these shortages include paying sign-on bonuses, and offering enhanced wages in select competitive markets. These measures have increased costs in certain areas of our business. We will continue to mitigate the effects of the labor shortages and other inflationary conditions through similar actions.

In addition, duringalthough we believe we have sufficient capital and liquidity to manage our business over the year ended December 31, 2019, management recordedshort- and long-term, our liquidity may be materially affected if conditions in the credit and financial markets deteriorate as a $1.2 million reserve against tractors, which reflected tractors where the expected carrying value exceeded its fair value during the year. This was recordedresult of COVID-19 including failure by us or our customers to secure any necessary financing in other operating expenses in our Consolidated Statementsa timely manner.


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Table of Comprehensive Income.Contents
   ��

Results from Operations
The following table sets forth our consolidated historical financial data for the years ended December 31, 20192021 and 20182020 (in millions)thousands):
Year Ended
December 31, 2021December 31, 2020ChangePercent Change
Operating revenue:
Expedited Freight$1,374,270 $1,072,301 $301,969 28.2 %
Intermodal$289,214 $199,603 $89,611 44.9 
Eliminations and other operations$(1,057)$(2,331)$1,274 54.7 
Operating revenue$1,662,427 $1,269,573 $392,854 30.9 
Operating expenses:
   Purchased transportation$833,075 $650,664 $182,411 28.0 
   Salaries, wages, and employee benefits$327,814 $270,785 $57,029 21.1 
   Operating leases$79,633 $69,720 $9,913 14.2 
   Depreciation and amortization$39,552 $37,125 $2,427 6.5 
   Insurance and claims$42,186 $34,912 $7,274 20.8 
   Fuel expense$17,027 $12,166 $4,861 40.0 
   Other operating expenses$163,839 $120,277 $43,562 36.2 
      Total operating expenses$1,503,126 $1,195,649 $307,477 25.7 
Income (loss) from continuing operations:
Expedited Freight$139,321 $71,266 $68,055 95.5 
Intermodal$30,117 $16,391 $13,726 83.7 
Other operations$(10,137)$(13,733)$3,596 26.2 
Income from continuing operations$159,301 $73,924 $85,377 115.5 
Other expense:
   Interest expense, net$(4,338)$(4,561)$223 4.9 
   Other, net$— $(3)$100.0 
      Total other expense$(4,338)$(4,564)$226 (5.0)
Income from continuing operations before income taxes$154,963 $69,360 $85,603 123.4 
Income tax expense$38,872 $16,593 $22,279 134.3 
Net income from continuing operations$116,091 $52,767 $63,324 120.0 
Loss from discontinued operation, net of tax$(10,232)$(29,034)$18,802 (64.8)
Net income and comprehensive income$105,859 $23,733 $82,126 346.0 %


30


Year ended December 31,

2019 2018 Change Percent Change
   (As Adjusted)    
Operating revenue:

 

 

 

Expedited Freight$988.8
 $931.1
 $57.7
 6.2 %
Intermodal217.7
 201.0
 16.7
 8.3
Pool Distribution207.4
 194.1
 13.3
 6.9
Eliminations and other operations(3.5) (5.3) 1.8
 (34.0)
Operating revenue1,410.4
 1,320.9
 89.5
 6.8
Operating expenses:
 
 
 
   Purchased transportation639.0
 613.6
 25.4
 4.1
   Salaries, wages, and employee benefits335.2
 300.2
 35.0
 11.7
   Operating leases82.0
 75.7
 6.3
 8.3
   Depreciation and amortization42.1
 42.2
 (0.1) (0.2)
   Insurance and claims45.5
 35.2
 10.3
 29.3
   Fuel expense24.2
 23.1
 1.1
 4.8
   Other operating expenses123.6
 108.8
 14.8
 13.6
      Total operating expenses1,291.6
 1,198.8
 92.8
 7.7
Income (loss) from operations:

 

 
 
Expedited Freight101.0
 101.4
 (0.4) (0.4)
Intermodal23.7
 23.3
 0.4
 1.7
Pool Distribution7.3
 5.9
 1.4
 23.7
Other operations(13.2) (8.5) (4.7) 55.3
Income from operations118.8
 122.1
 (3.3) (2.7)
Other expense:
 
 
 
   Interest expense(2.7) (1.8) (0.9) 50.0
      Total other expense(2.7) (1.8) (0.9) 50.0
Income before income taxes116.1
 120.3
 (4.2) (3.5)
Income taxes29.0
 28.2
 0.8
 2.8
Net income and comprehensive income$87.1
 $92.1
 $(5.0) (5.4)%
Table of Contents

Note: Prior period balances have been adjusted to conform with the Company's revised segment reporting classification. See additional discussion above and in Note 10, Segment Reporting to our Consolidated Financial Statements.

Revenues

DuringOperating revenues increased $392,854, or 30.9% to $1,662,427 for the year ended December 31, 2019, revenue increased 6.8%2021 compared to $1,269,573 for the year ended December 31, 2018.2020. The revenue increase was primarily driven by increased revenue from our Expedited Freight segment of $57.7 million driven by increased final mile revenue primarily from the acquisition of FSA in April 2019. The Company's other segments also had revenue growth over prior year. Intermodal revenue increased 8.3%, primarily$301,969 due to the acquisition of OST,increased Network, Truckload and Pool revenue increased 6.9%.Final Mile revenue.
Operating Expenses
Operating Expenses

Operating expenses increased $92.8 million$307,477 primarily driven by an increase in purchased transportation increases of $25.4 million$182,411, other operating expenses of $43,562 and salaries, wages and employee benefits increases of $35.0 million.$57,029. Purchased transportation includes Leased Capacity Providers and third-party carriers, while Company-employed drivers are included in salaries, wages and benefits, while purchasedemployee benefits. Purchased transportation includes owner-operators andexpense increased due to the utilization of more third-party carriers. Purchased transportationcarriers as it relates to the Expedited Freight segment. Other operating expenses increased primarily due to increased volumes, but decreased as a percentage of revenue due to increased utilization of owner-operatorsan increase in rail storage expenses, demurrage fees and Company-employed drivers, which are typically less costly than third-party transportation providers.professional fees. Salaries, wages and employee benefits increased primarily due to additional headcount from acquisitions, increased Company-employed driver utilization and increased personnel needs to support the additional volumes.employees hired in response to the increase in volumes in 2021, increased reserve for incentive compensation and higher group health insurance premiums.

Operating Income from Continuing Operations and Segment Operations

Operating income decreased $3.3 million,Income from continuing operations increased $85,377, or 2.7%115.5%, from the year ended December 31, 20182020 to $118.8 million$159,301 for the year ended December 31, 20192021. The increase was primarily driven by a $4.7 million increase in loss from operations from Other operations due to a $6.5 million vehicle claims reserve recorded in 2019 for pending vehicular claims. Our Expedited Freight segment operating income decreased $0.4 million due to lower tonnage, higher insurance premiums and a large vehicle claim reserve, mostly offset by improvements in purchased transportation on increased utilization of owner-operators and Company-employed drivers and contributions from FSA. Our Pool and Intermodal segment saw slight increases.of $68,055 and $13,726, respectively. The results for our threetwo reportable segments are discussed in detail in the following sections.

Interest Expense, net

Interest expense, net was $2.7 million$4,338 for the year ended December 31, 20192021 compared to $1.8 million$4,561 for the same period in 2018.2020. The increasedecrease in interest expense, net was attributable toprimarily driven by a lower interest rate during the year ended December 31, 2021, partially offset by additional borrowings onin 2021 under our revolving credit facility. The interest rate on outstanding borrowings under our revolving credit facility was 1.43% and 3.25% as of December 31, 2021 and 2020, respectively.

Income Taxes on a Continuing Basis

The combined federal and state effective tax rate for the year ended December 31, 20192021 was 25.0%25.1% compared to a rate of 23.4%23.9% for the same period in 2018.2020. The higher effective tax rate for the year ended December 31, 20192021 was primarily the result of increased executive compensationdue a return to provision expense adjustment recorded in the current year, which was not deductible for income tax purposes. This was partly2021 compared to a return to provision benefit adjustment recorded in 2020, partially offset by a reductionincreased excess tax benefits realized on share-based awards in taxable income resulting from the reinstatement of the Alternative Fuel Credit by the Internal Revenue Service on December 20, 2019 and the result of increased stock based compensation vesting when2021 compared to the same period in 2018, which2020. During the year ended December 31, 2020, a refund for Tennessee tax credits was received. A similar refund was not received during the year ended December 31, 2021.

Loss from Discontinued Operation, net of tax

Loss from discontinued operation, net of tax decreased $18,802 to a $10,232 loss for the year ended December 31, 2021 from $29,034 loss for the year ended December 31, 2020. Loss from discontinued operation includes our Pool business and, as discussed above, the Pool business was sold on February 12, 2021. An evaluation of the earn-out asset indicated an impairment was necessary and as a result, for the year ended December 31, 2021, a non-cash impairment charge was recorded. For the year ended December 31, 2020, our Pool business was adversely impacted by forfeited performance shares.COVID-19 as many of our customers were affected by retail mall closure in response to stay-at-home orders beginning in March 2020. In addition, during 2020, a non-cash impairment charge of $28,384 was recorded to reflect the net assets held for sale at fair value less costs to sell.

Net Income

As a result of the foregoing factors, net income decreasedincreased by $5.0 million,$82,126, or 5.4%346.0%, to $87.1 million$105,859 for the year ended December 31, 20192021 compared to $92.1 million$23,733 for the same period in 2018.2020.

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Expedited Freight - Year Ended December 31, 20192021 compared to Year Ended December 31, 20182020

The following table sets forth our historical financial data of the Expedited Freight segment for the years ended December 31, 20192021 and 2018 (in millions):
Expedited Freight Segment Information
(In millions)
(Unaudited)













Year ended

December 31,
Percent of
December 31,
Percent of


Percent
 2019
Revenue
2018
Revenue
Change
Change
     (As Adjusted)      
Operating revenue:














Network 1
$676.9

68.5%
$677.4

72.8%
$(0.5)
(0.1)%
Truckload184.7
18.7

186.1
20.0

(1.4)
(0.8)
Final Mile100.6
10.2

39.4
4.2

61.2

155.3
Other26.6
2.7

28.2
3.0

(1.6)
(5.7)
Total operating revenue988.8

100.0

931.1

100.0

57.7

6.2












Operating expenses:










Purchased transportation502.7

50.8

483.1

51.9

19.6

4.1
Salaries, wages and employee benefits200.6

20.3

182.9

19.6

17.7

9.7
Operating leases46.7

4.7

42.0

4.5

4.7

11.2
Depreciation and amortization27.3

2.8

29.0

3.1

(1.7)
(5.9)
Insurance and claims23.3

2.4

18.8

2.0

4.5

23.9
Fuel expense10.2

1.0

9.5

1.0

0.7

7.4
Other operating expenses77.0

7.8

64.4

6.9

12.6

19.6
Total operating expenses887.8

89.8

829.7

89.1

58.1

7.0
Income from operations$101.0

10.2%
$101.4

10.9%
$(0.4)
(0.4)%
            
1 Network revenue is comprised of all revenue, including linehaul, pickup and/or delivery, and fuel surcharge revenue, excluding accessorial, truckload and final mile revenue

Note: Prior period balances have been adjusted to conform with the Company's revised segment reporting classification. See additional discussion above2020 (unaudited and in Note 10, Segment Reporting to our Consolidated Financial Statements.thousands):

Year Ended
December 31, 2021Percent of RevenueDecember 31, 2020Percent of RevenueChangePercent Change
Operating revenue:
Network 1
$840,429 61.3 %$625,517 58.3 %$215 34.4 %
Truckload$223,026 16.2 $194,058 18.1 $29 14.9 
Final Mile$275,201 20.0 $224,475 20.9 $51 22.6 
Other$35,614 2.6 $28,251 2.6 $26.1 
Total operating revenue$1,374,270 100.0 $1,072,301 100.0 $302 28.2 
Operating expenses:
Purchased transportation$743,418 54.2 $583,552 54.4 $160 27.4 
Salaries, wages and employee benefits$261,405 19.0 $218,421 20.4 $43 19.7 
Operating leases$57,309 4.2 $53,680 5.0 $6.8 
Depreciation and amortization$28,842 2.1 $27,003 2.5 $6.8 
Insurance and claims$32,243 2.3 $24,021 2.2 $34.2 
Fuel expense$8,752 0.6 $6,793 0.6 $28.8 
Other operating expenses$102,980 7.5 $87,565 8.2 $15 17.6 
Total operating expenses$1,234,949 89.9 $1,001,035 93.4 $234 23.4 
Income from operations$139,321 10.1 %$71,266 6.6 %$68 95.5 %
1 Network revenue is comprised of all revenue, including linehaul, pickup and/or delivery, and fuel surcharge revenue, excluding accessorial, Truckload and Final Mile revenue.



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Expedited Freight Operating StatisticsExpedited Freight Operating StatisticsExpedited Freight Operating Statistics
     
Year ended
December 31, December 31, Percent
2019 2018 Change
  (As Adjusted)  Year Ended
     December 31, 2021December 31, 2020Percent Change
Business days255
 255
  %Business days254 256 (0.8)%
     
Tonnage 1,2
     
Tonnage 1,2
Total pounds2,479,291
 2,562,205
 (3.2) Total pounds2,812,071 2,369,551 18.7 
Pounds per day9,723
 10,048
 (3.2) Pounds per day11,071 9,256 19.6 
     
Shipments 1,2
     
Shipments 1,2
Total shipments3,990
 4,173
 (4.4) Total shipments3,856 3,918 (1.6)
Shipments per day15.6
 16.4
 (4.9) Shipments per day15.2 15.3 (0.7)
     
Weight per shipment621
 614
 1.1
Weight per shipment729 605 20.5 
     
Revenue per hundredweight 3
$27.21
 $26.15
 4.1
Revenue per hundredweight 3
$28.90 $26.75 8.0 
Revenue per hundredweight, ex fuel 3
$22.90
 $22.09
 3.7
Revenue per hundredweight, excluding fuel 3
Revenue per hundredweight, excluding fuel 3
$24.69 $23.21 6.4 
     
Revenue per shipment 3
$171
 $163
 4.9
Revenue per shipment 3
$213 $160 33.5 
Revenue per shipment, ex fuel 3
$144
 $138
 4.3
Revenue per shipment, excluding fuel 3
Revenue per shipment, excluding fuel 3
$182 $138 32.0 
Network revenue from door-to-door shipments as a percentage of network revenue 3,4
40.0%
35.3%
13.3
Network revenue from door-to-door shipments as a percentage of network revenue 3,4
47.8 %48.0 %(0.4)
Network gross margin 5
55.0% 52.0% 5.8 %
     
1 In thousands
     
1 In thousands
2 Excludes accessorial, full truckload and final mile products
    
2 Excludes accessorial, full Truckload and Final Mile products
2 Excludes accessorial, full Truckload and Final Mile products
3 Includes intercompany revenue between the Network and Truckload revenue streams
3 Includes intercompany revenue between the Network and Truckload revenue streams
3 Includes intercompany revenue between the Network and Truckload revenue streams
4 Door-to-door shipments include all shipments with a pickup and/or delivery
4 Door-to-door shipments include all shipments with a pickup and/or delivery
4 Door-to-door shipments include all shipments with a pickup and/or delivery
5 Network revenue less network purchased transportation as a percentage of network revenue

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Revenues
Expedited Freight operating revenue increased $57.7 million,$301,969, or 6.2%28.2%, to $988.8 million$1,374,270 for the year ended December 31, 20192021 from $931.1 million$1,072,301 for the same period of 2018.2020. The increase was due todriven by increased final mile revenue of $61.2 million, partly offset by decreases in otherNetwork, Truckload and truckloadFinal Mile revenue. Network revenue also hadincreased due to a modest18.7% increase in tonnage and a 8.0% increase in revenue per hundredweight partially offset by a 1.6% decrease in shipments as compared to the prior year. Final mileThe increase in tonnage was primarily driven by the economic recovery from COVID-19, which adversely impacted the results of operations in 2020. Strategic pricing initiatives and freight rationalization actions contributed to the increase in the revenue per hundredweight. Fuel surcharge revenue increased $53,860, or 64.2% as a result of the rise in fuel prices and increased tonnage. Truckload revenue increased $28,968 primarily driven by the economic recovery from COVID-19, which adversely impacted the results of operations for 2020. Final Mile revenue increased $50,726 due to the combination of organic growth and the acquisition of FSACLW in April 2019.October 2020. Other revenue, which includes warehousing and terminal handling, decreased $1.6 millionincreased $7,363 due to the lowerhigher linehaul tonnage and shipment counts. Truckload revenue decreased $1.4 million due to a 4.0% decrease in average revenue per mile, partly offset by a 0.5% increase in overall miles. The decrease in average revenue per mile was primarily driven by rate pressures from both spot market and contract rate customers.tonnage.

Network revenue decreased $0.5 million due to a 4.4% decrease in shipments and a 3.2% decrease in tonnage partly offset by a 4.1% increase in revenue per hundredweight over prior year. The decrease in shipments and tonnage was due to a decrease in legacy airport-to-airport shipments. The increase in revenue per hundredweight was due to increased shipment size and revenue per shipment.

Purchased Transportation

Expedited Freight purchased transportation increased by $19.6 million,$159,866, or 4.1%27.4%, to $502.7 million$743,418 for the year ended December 31, 20192021 from $483.1 million$583,552 for the year ended December 31, 2018.same period of 2020. As a percentage of segment operating revenue, Expedited Freight purchased transportation was 50.8%54.2% during the year ended December 31, 20192021 compared to 51.9%54.4% for the same period of 2018.2020. Expedited Freight purchased transportation includes owner-operatorsLeased Capacity Providers and third-party carriers, while Company-employed drivers are included in salaries, wages and benefits. Purchased transportation decreased as a percentage of revenue primarily due to a 300 basis pointThe decrease in Network purchased transportation as a percentage of segment operating revenue as linehaul cost per mile decreased on increased utilizationwas primarily due to the change in the mix of owner-operatorsfreight capacity purchased from Leased Capacity Providers, third party carriers and Company-employed drivers over more costly third-party transportation providers.for Network and Truckload services. For the year ended December 31, 2021, 62.3%, 34.0% and 3.7% of our freight capacity was filled by Leased Capacity Providers, third party carriers and Company-employed drivers, respectively. This decrease was offset primarily by an increasecompares to 68.0%, 27.7% and 4.3% in final mile purchased transportation due to the acquisition of FSA and deteriorating truckload purchased transportation due to the previously mentioned revenue rate pressures.same period in 2020.

Salaries, Wages, and Benefits

Expedited Freight salaries, wages and employee benefits increased by $17.7 million,$42,984, or 9.7%19.7%, to $200.6 million$261,405 for the year ended December 31, 20192021 from $182.9 million in$218,421 for the same period of 2018.2020. Salaries, wages and employee benefits were 20.3%19.0% of Expedited Freight’s operating revenue for the year ended December 31, 20192021 compared to 19.6%20.4% for the same period of 2018.2020. The increase in total dollarssalaries, wages and employee benefits expense was primarily due to the additional employees hired in response to the increase in tonnage in 2021, increased reserve for incentive compensation and higher group health insurance premiums. Cost-control measures implemented in the prior year contributed to the decrease in salaries, wages and employee benefits expense as a percentage of revenue was primarily due to $14.7 million for additional headcount and employee wages, of which $12.1 million was due to the acquisition of FSA. An additional $6.2 million increase was due to increased utilization of Company-employed drivers to fulfill linehaul and local pickup and delivery services. These increases were partly offset by a $3.9 million decrease of employee incentives.operating revenues.

Operating Leases

Expedited Freight operating leases increased $4.7 million,$3,629, or 11.2%6.8%, to $46.7 million$57,309 for the year ended December 31, 20192021 from $42.0 million$53,680 for the year ended December 31, 2018.same period of 2020.  Operating leases were 4.7%4.2% of Expedited Freight’s operating revenue for the year ended December 31, 20192021 compared to 4.5%5.0% for the year ended December 31, 2018.same period of 2020.  The increase in costoperating leases expense was primarily due to a $2.8 million increasehigher facility expense in 2021, partially due to facility leases mostly from additional facilities acquired from FSA and a $2.9 million increaseassumed in tractor rentals and leases to correspondconnection with the increase in Company-employed driver usage mentioned above. These increases were partly offset by a $1.1 million decrease in trailer rentalsCLW and leases, as old leases were replaced with purchased trailers.J&P acquisitions.

Depreciation and Amortization
Expedited Freight depreciation and amortization decreased $1.7 million,increased $1,839, or 5.9%6.8%, to $27.3 million$28,842 for the year ended December 31, 20192021 from $29.0 million$27,003 for the year ended December 31, 2018.same period of 2020.  Depreciation and amortization expense as a percentage of Expedited Freight operating revenue was 2.8%2.1% in the year ended December 31, 20192021 compared to 3.1%2.5% for the year ended December 31, 2018.same period of 2020. The decreaseincrease in total dollarsdepreciation and amortization expense was primarily due to a $1.9 million decreasean increase in trailerequipment depreciation forand additional amortization expense resulting from intangible assets recorded in connection with the year ended December 31, 2019 compared to the same period in 2018 primarily related to extending the useful lives of its trailers from seven to ten years as discussed above. Tractor depreciation decreased $0.6 million for the year ended December 31, 2019 compared to the same period in 2018 primarily due to decreasing the salvage value of tractors from 25% to 10% as discussed above, partly offset by a decrease in tractor depreciation, as older units were replaced with tractor leases mentioned above. The net decrease of trailerCLW and tractor depreciation of $2.5 million was partly offset by a $0.8 million of increased amortization of acquired intangibles from FSA.

J&P acquisitions.
Insurance and Claims
Expedited Freight insurance and claims expense increased $4.5 million,$8,222, or 23.9%34.2%, to $23.3 million$32,243 for the year ended December 31, 20192021 from $18.8 million$24,021 for the year ended December 31, 2018.same period of 2020.  Insurance and claims as a percentage of Expedited Freight’s operating revenue was 2.4%2.3% for the year ended December 31, 20192021 compared to 2.0%2.2% for the year ended December 31, 2018.same period of 2020. The increase in expense was attributableprimarily due to a $1.0 million vehicle claim reserve recorded in the second quarter of 2019 for pending vehicular claims and a $1.8 millionan increase in vehicle insurance premiums. The increase was also attributable to higher accident relatedpremiums, and additional vehicle damage repairs,liability and cargo claims and claims related fees.claims. See additional discussion over the consolidated increase in self-insurance reserves related to vehicle claims in the "Other operations"“Other Operations” section below.
Fuel Expense
34

Table of Contents
Expedited Freight fuel expense increased $0.7 million,$1,959, or 7.4%28.8%, to $10.2 million$8,752 for the year ended December 31, 20192021 from $9.5 million in$6,793 for the year ended December 31, 2018.same period of 2020.  Fuel expense was 1.0%0.6% of Expedited Freight’s operating revenue for the yearsyear ended December 31, 2019 and 2018.2021 compared to 0.6% for the same period of 2020. Expedited Freight fuel expensesexpense increased due to higher Company-employed driver miles.the rise in the average price of fuel in 2021.
Other Operating Expenses
Expedited Freight other operating expenses increased $12.6 million,$15,415, or 19.6%17.6%, to $77.0 million$102,980 for the year ended December 31, 20192021 from $64.4 million$87,565 for the year ended December 31, 2018.same period of 2020.  Expedited Freight other operating expenses were 7.8%7.5% of operating revenue for the year ended December 31, 20192021 compared to 6.9%8.2% for the year ended December 31, 2018.  The increase in total dollars and as a percentagesame period of revenue was primarily attributable to a $2.8 million increase in parts costs for final mile installations due to the acquisition of FSA and a $1.5 million increase in loss on2020.  Other operating assets due to reserves for and sales of tractors. See additional discussion regarding the fixed asset useful life study above. The increase was also attributable to a $1.3 million increase inexpenses include equipment maintenance, facility expenses, legal and professional fees and $1.2 millionother over-the-road costs. The increase in higher travel-related expenses. Additionally, receivables allowance increased $0.8 million due to the third quarter of 2018 including a recovery of a previously reserved receivable. The remainingother operating expenses was driven by an increase was due to increasedin equipment maintenance costs, terminal and office expenses, legal and professional fees, other over-the-road costs including tolls.and parts for final mile installations.

Income from Operations
Expedited Freight income from operations decreasedincreased by $0.4 million,$68,055, or 0.4%95.5%, to $101.0 million$139,321 for the year ended December 31, 20192021 compared to $101.4 million$71,266 for the year ended December 31, 2018.same period of 2020.  Expedited Freight’s income from operations was 10.2%10.1% of operating revenue for the year ended December 31, 20192021 compared to 10.9%6.6% for the year ended December 31, 2018.same period of 2020. The decreaseincrease in income from operations as a percentage of operating revenues was due to lower tonnage, higher insurance premiumsdriven by increased revenue per hundredweight combined with cost-control measures and a large vehicle claim reserve, mostlyoperational efficiencies, partially offset by improvementsthe change in Network gross margin on increased utilizationmix of owner-operatorsfreight capacity purchased from Leased Capacity Providers, third party carriers and Company-employed drivers and contributions from FSA.drivers.



35

Table of Contents
Intermodal - Year Ended December 31, 20192021 compared to Year Ended December 31, 20182020

The following table sets forth our historical financial data of the Intermodal segment for the years ended December 31, 20192021 and 2018 (in millions)2020 (unaudited and in thousands):
Year Ended
December 31, 2021Percent of RevenueDecember 31, 2020Percent of RevenueChangePercent Change
Operating revenue$289,214 100.0 %$199,603 100.0 %$89,611 44.9 %
Operating expenses:
Purchased transportation$90,575 31.2 $68,705 34.4 $21,870 31.8 
Salaries, wages and employee benefits$65,599 22.7 $48,698 24.4 $16,901 34.7 
Operating leases$22,218 7.7 $16,325 8.2 $5,893 36.1 
Depreciation and amortization$10,647 3.7 $9,977 5.0 $670 6.7 
Insurance and claims$9,850 3.4 $7,872 3.9 $1,978 25.1 
Fuel expense$8,275 2.9 $5,373 2.7 $2,902 54.0 
Other operating expenses$51,933 18.0 $26,262 13.2 $25,671 97.7 
Total operating expenses$259,097 89.6 $183,212 91.8 $75,885 41.4 
Income from operations$30,117 10.4 %$16,391 8.2 %$13,726 83.7 %
Intermodal Segment Information
(In millions)
(Unaudited)
            
 Year ended
 December 31, Percent of December 31, Percent of   Percent
 2019 Revenue 2018 Revenue Change Change
Operating revenue$217.7
 100.0% $201.0
 100.0% $16.7
 8.3 %
            
Operating expenses:           
Purchased transportation76.9
 35.3
 77.1
 38.4
 (0.2) (0.3)
Salaries, wages and employee benefits52.9
 24.3
 43.9
 21.8
 9.0
 20.5
Operating leases16.4
 7.5
 15.9
 7.9
 0.5
 3.1
Depreciation and amortization8.9
 4.1
 6.3
 3.1
 2.6
 41.3
Insurance and claims6.7
 3.1
 5.8
 2.9
 0.9
 15.5
Fuel expense7.6
 3.5
 6.6
 3.3
 1.0
 15.2
Other operating expenses24.6
 11.3
 22.1
 11.0
 2.5
 11.3
Total operating expenses194.0
 89.1
 177.7
 88.4
 16.3
 9.2
Income from operations$23.7
 10.9% $23.3
 11.6% $0.4
 1.7 %


Intermodal Operating Statistics
Year Ended
December 31, 2021December 31, 2020Percent Change
Drayage shipments369,601 301,454 22.6 %
Drayage revenue per shipment$667 $563 18.5 %
Number of locations29 24 20.8 %
36

Intermodal Operating Statistics
  
 Year ended
 December 31, December 31, Percent
 2019 2018 Change
      
Drayage shipments313,817
 305,239
 2.8%
Drayage revenue per shipment$599
 $567
 5.6
Number of locations21
 20
 5.0%
Table of Contents

Revenues

Intermodal operating revenue increased $16.7 million,$89,611, or 8.3%44.9%, to $217.7 million$289,214 for the year ended December 31, 20192021 from $201.0 million$199,603 for the same period in 2018.of 2020. The increase in operating revenues was primarily attributable to thea 22.6% increase in drayage shipments fromover the acquisition of O.S.T. that occurredsame period in July 20192020 and the acquisition of Southwest that occurredan increase in November 2018.accessorial revenues. The increase was also attributable to revenue rate increases and fuel surcharge revenue on higherin drayage shipments and higher fuel surcharge rates.

Purchased Transportation

Intermodal purchased transportation decreased $0.2 million, or 0.3%, to $76.9 millionwas driven by the combination of the economic recovery from COVID-19, which adversely impacted the results of operations for the year ended December 31, 20192020, and the Proficient Transport acquisition in February 2021.

Purchased Transportation

Intermodal purchased transportation increased $21,870, or 31.8%, to $90,575 for the year ended December 31, 2021 from $77.1 million$68,705 for the same period in 2018.of 2020.  Intermodal purchased transportation as a percentage of revenue was 35.3%31.2% for the year ended December 31, 20192021 compared to 38.4%34.4% for the year ended December 31, 2018.2020.  Intermodal purchased transportation includes owner-operatorsLeased Capacity Providers and third-partythird party carriers, while Company-employed drivers are included in salaries, wages and employee benefits. The decrease in Intermodal purchased transportation as a percentage of revenuerevenues was attributable to increased utilization of Company-employed drivers comparedprimarily due to the same periodchange in 2018the mix of freight capacity purchased from Leased Capacity Providers, third party carriers and operating efficiencies.Company-employed drivers.

Salaries, Wages, and Benefits

Intermodal salaries, wages and employee benefits increased $9.0 million,$16,901, or 20.5%34.7%, to $52.9 million$65,599 for the year ended December 31, 2019 compared to $43.9 million2021 from $48,698 for the same period of 2020.  Salaries, wages and employee benefits were 22.7% of Intermodal operating revenues for the year ended December 31, 2018.  As a percentage of Intermodal operating revenue, salaries, wages and benefits increased to 24.3% for the year ended December 31, 20192021 compared to 21.8%24.4% for the same period in 2018.of 2020.  The 2.5% increase in salaries, wages and employee benefits as a percentage of revenueexpense was attributableprimarily due to a 1.3% increase from utilization of Company-employed drivers and a 1.3% increase from higher administrative salaries, wages and benefits as a percentage of revenue. The increase as a percentage of revenue was also attributablethe additional employees hired in response to a 0.4%the increase in group health insurance and workers compensation as a percentage of revenue. These increases were partly offset by a 0.3% decrease as a percentage of revenue in incentive and share based compensation to employees and a 0.2% improvement in dock pay as a percentage of revenue. The increase in administrative salaries, wages and benefits as a percentage of revenue was due to additional headcount from the acquisitions of O.S.T., Southwest and MMT.

Operating Leases

Intermodal operating leases increased $0.5 million, or 3.1% to $16.4 milliondrayage shipments for the year ended December 31, 20192021, an increased reserve for incentive compensation and higher group health insurance premiums. Cost-control measures implemented in the prior year contributed to the decrease in salaries, wages and employee benefits expense as a percentage of operating revenues. 

Operating Leases

Intermodal operating leases increased $5,893, or 36.1% to $22,218 for the year ended December 31, 2021 from $15.9 million$16,325 for the same period in 2018.of 2020. Operating leases were 7.5%7.7% of Intermodal operating revenue for the year ended December 31, 20192021 compared to 7.9%8.2% in the same period of 2018.2020. The decrease as a percentage of revenue was attributable to a 0.7% decrease in trailer rental charges as a percentage of revenue. This decrease as a percentage of revenue was partly offset by increases in facility rent from acquired companies and tractor rentals and leases to correspond with the increase in Company-employed driver usage mentioned above.operating leases expense was primarily due to new equipment and property leases in 2021.

Depreciation and Amortization

Intermodal depreciation and amortization increased $2.6 million,$670, or 41.3%6.7%, to $8.9 million$10,647 for the year ended December 31, 20192021 from $6.3 million$9,977 for the same period in 2018. Depreciationof 2020. Intermodal depreciation and amortization expense as a percentage of Intermodal operating revenue was 4.1%3.7% for the year ended December 31, 20192021 compared to 3.1%5.0% for the same period of 2018. The increase was due to $1.2 million increase in amortization of acquired intangibles.2020. The increase in depreciation and amortization expense was also attributable to a $1.4 million increase in depreciation of equipment partlyprimarily due to amortization expense resulting from intangible assets recorded in connection with the Proficient Transport acquisition, partially offset by a decrease in equipment acquired from O.S.T..depreciation.

Insurance and Claims

Intermodal insurance and claims expense increased $0.9 million,$1,978, or 15.5%25.1%, to $6.7 million$9,850 for the year ended December 31, 20192021 from $5.8 million$7,872 for the year ended December 31, 2018.same period of 2020.  Intermodal insurance and claims were 3.1%3.4% of operating revenue for the year ended December 31, 20192021 compared to 2.9%3.9% for the same period in 2018.of 2020. The increase in Intermodal insurance and claims was primarily attributabledue to an increase in vehicle insurance premiums. See additional discussion over the consolidated increase in self-insurance reserves related to vehicle claims in the "Other operations"“Other operations” section below.

Fuel Expense

Intermodal fuel expense increased $1.0 million,$2,902, or 15.2%54.0%, to $7.6 million$8,275 for the year ended December 31, 20192021 from $6.6 million in$5,373 for the same period of 2018.2020.  Fuel expenses were 3.5%2.9% of Intermodal operating revenue for the year ended December 31,

2019 2021 compared to 3.3% in2.7% for the same period of 2018.2020.  Intermodal fuel expensesexpense increased due to increased Company-employed driver usage mentioned above.the rise in the average price of fuel in 2021.

Other Operating Expenses

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Table of Contents
Intermodal other operating expenses increased $2.5 million,$25,671, or 11.3%97.7%, to $24.6 million$51,933 for the year ended December 31, 2019 compared to $22.1 million2021 from $26,262 for the same period of 2018.2020.  Intermodal other operating expenses as a percentage of revenue for the year ended December 31, 20192021 were 11.3%18.0% compared to 11.0%13.2% for the same period of 2018.2020. The increase in Intermodal other operating expenseexpenses was due mostlydriven by additional expenses incurred to a $1.0 millionsupport the increased accessorial revenues noted above, increase in container related rentalbad debt expense and storage charges and a $0.6 million increase in acquisition related legal and professional fees. The increase was also due to 2018 including a $0.5 million reduction in the earn-out liability for the Atlantic acquisition. The remaining increase was due to increased terminal and office expenses and other over-the-road costs, including tolls.higher equipment maintenance costs.

Income from Operations

Intermodal’s income from operations increased by $0.4 million,$13,726, or 1.7%83.7%, to $23.7 million$30,117 for the year ended December 31, 20192021 compared to $23.3 million$16,391 for the same period in 2018.2020.  Income from operations as a percentage of Intermodal operating revenue was 10.9%10.4% for the year ended December 31, 20192021 compared to 11.6%8.2% in the same period of 2018.2020.  The increase in operating income in total dollars was primarily attributable to the acquisitions of O.S.T., Southwest and MMT. These increases were partly offset by higher amortization and professional fees related to acquisitions and the prior period including a $0.5 million benefit from the reduction of an earn-out liability, which led to the deterioration in income from operations as a percentage of revenue.

Pool Distribution - Year Ended December 31, 2019 compared to Year Ended December 31, 2018

The following table sets forth our historical financial data of the Pool Distribution segment for the years ended December 31, 2019 and 2018 (in millions):
Pool Distribution Segment Information
(In millions)
(Unaudited)
            
 Year ended
 December 31, Percent of December 31, Percent of   Percent
 2019 Revenue 2018 Revenue Change Change
Operating revenue$207.4
 100.0% $194.1
 100.0% $13.3
 6.9 %
            
Operating expenses:           
Purchased transportation61.7
 29.7
 57.4
 29.6
 4.3
 7.5
Salaries, wages and employee benefits78.7
 37.9
 71.3
 36.7
 7.4
 10.4
Operating leases19.0
 9.2
 17.6
 9.1
 1.4
 8.0
Depreciation and amortization5.9
 2.8
 6.9
 3.6
 (1.0) (14.5)
Insurance and claims6.2
 3.0
 4.6
 2.4
 1.6
 34.8
Fuel expense6.5
 3.1
 7.0
 3.6
 (0.5) (7.1)
Other operating expenses22.1
 10.7
 23.4
 12.1
 (1.3) (5.6)
Total operating expenses200.1
 96.5
 188.2
 97.0
 11.9
 6.3
Income from operations$7.3
 3.5% $5.9
 3.0% $1.4
 23.7 %

Pool Distribution Operating Statistics
  
 Year ended
 December 31, December 31, Percent
 2019 2018 Change
      
Cartons 1
104,602
 92,976
 12.5 %
Revenue per carton$1.98
 $2.09
 (5.3)
Terminals30
 28
 7.1
      
1 In thousands
     

Revenues
Pool operating revenue increased $13.3 million, or 6.9%, to $207.4 million for the year ended December 31, 2019 from $194.1 million for the year ended December 31, 2018.  The increaserevenues was due to increased volumes from previously existing customers, new businessincrease in drayage revenue per shipment combined with cost-control measures and rate increases partlyoperational efficiencies, partially offset by a lower revenue per carton due to athe change in customer mix. The increased volumesmix of freight capacity purchased from previously existingLeased Capacity Providers, third party carriers and new customers was attributable in part to competitors exiting the market.

Purchased Transportation

Pool purchased transportation increased $4.3 million, or 7.5%, to $61.7 million for the year ended December 31, 2019 from $57.4 million for the year ended December 31, 2018.  Pool purchased transportation as a percentage of revenue was 29.7% for the year ended December 31, 2019 compared to 29.6% for the same period in 2018.  Pool purchased transportation includes owner-operators and third-party carriers, while Company-employed drivers are included in salaries, wages and benefits. The increase in Pool purchased transportation was attributable to increased rates charged by and increased utilization of, third-party carriers to cover the increases in revenue.

Salaries, Wages, and Benefits
Pool salaries, wages and employee benefits increased $7.4 million, or 10.4%, to $78.7 million for the year ended December 31, 2019 from $71.3 million for the year ended December 31, 2018.  As a percentage of Pool operating revenue, salaries, wages and benefits were 37.9% for the year ended December 31, 2019 compared to 36.7% for the same period in 2018. The increase was due to higher dock and driver pay and office and administrative pay. Dock pay increased due to increased dedicated revenue volumes, which required the use of more costly contract labor. Office and administrative pay increased due to additional staffing required to service business in new locations, including agent stations that were converted to Company-operated stations. Driver pay increased due to utilization of Company-employed drivers to fulfill the revenue increases.

Operating Leases

Pool operating leases increased $1.4 million, or 8.0%, to $19.0 million for the year ended December 31, 2019 from $17.6 million for the year ended December 31, 2018.  Operating leases were 9.2% of Pool operating revenue for the year ended December 31, 2019 compared to 9.1% for the year ended December 31, 2018.  Operating leases increased due to increases in tractor leases for the additional revenue discussed above and the use of leased tractors to replace old purchased equipment. The increase was also due to increased facility rent due to terminal expansions and new terminals to handle increased revenue described above. The increases in facility rent were mostly offset by 2018 including a $1.0 million charge to vacate a facility.

Depreciation and Amortization

Pool depreciation and amortization decreased $1.0 million, or 14.5%, to $5.9 million for the year ended December 31, 2019 compared to $6.9 million for the same period in 2018.  Depreciation and amortization expense as a percentage of Pool operating revenue was 2.8% for the year ended December 31, 2019 compared to 3.6% for the year ended December 31, 2018.  Trailer depreciation decreased $0.5 million compared to the same period in 2018 primarily due to extending the useful life of trailers from seven to ten years as discussed above. Tractor depreciation decreased $0.5 million as older units were replaced with tractor leases mentioned above partly offset by additional depreciation recognized during 2019 following the useful life study reduced the salvage value of tractors from 25% to 10% as discussed above.

Insurance and Claims

Pool insurance and claims increased $1.6 million, or 34.8%, to $6.2 million for the year ended December 31, 2019 from $4.6 million for the year ended December 31, 2018. As a percentage of operating revenue, insurance and claims was 3.0% for the year ended December 31, 2019 compared to 2.4% for the year ended December 31, 2018. The increase in total dollars and as a percentage of revenue was primarily due to increased vehicle insurance premiums and the prior period including a $0.5 million reimbursement for claims related legal fees. See additional discussion over the consolidated increase in self-insurance reserves related to vehicle claims in the "Other operations" section below.

Fuel Expense

Pool fuel expense decreased $0.5 million, or 7.1%, to $6.5 million for the year ended December 31, 2019 from $7.0 million for the year ended December 31, 2018.  Fuel expenses were 3.1% of Pool operating revenue during the year ended December 31,

2019 compared to 3.6% for the year ended December 31, 2018.  Pool fuel expenses decreased due to lower year-over-year fuel prices, partly offset by increased utilization of Company-employed drivers.

38
Other Operating Expenses


Pool other operating expenses decreased $1.3 million, or 5.6%, to $22.1 million for the year ended December 31, 2019 compared to $23.4 million for the year ended December 31, 2018.  Pool other operating expenses were 10.7%Table of operating revenue for the year ended December 31, 2019 compared to 12.1% for the year ended December 31, 2018. Other operating expenses included equipment maintenance, terminal and office expenses, professional fees and other over-the-road costs.  As a percentage of revenue, the decrease was primarily attributable to a $2.0 million decrease in agent station handling costs due to the conversion of agent stations to Company-operated stations and lower revenue volumes from the remaining agent stations. This decrease was partly offset by increases in terminal and office expenses related to the new terminal locations.Contents

Income from Operations

Pool income from operations increased by $1.4 million, or 23.7% to $7.3 million for the year ended December 31, 2019 from $5.9 million for the year ended December 31, 2018.  Pool income from operations was 3.5% of operating revenue for the year ended December 31, 2019 compared to 3.0% of operating revenue for the year ended December 31, 2018.  The improvement in Pool operating income in total dollars and as a percentage of revenue was due to increased revenue from new location wins, which included additional volumes from existing customers and new business wins and revenue rate increases. Pool's operating income also improved due to a $1.0 million charge to vacate a facility during 2018.

Other operations - Year Ended December 31, 20192021 compared to Year Ended December 31, 20182020

Other operating activity declined from an $8.5 millionwas a $10,137 operating loss during the year ended December 31, 2018 to a $13.2 million operating loss during the year ended December 31, 2019. The year ended December 31, 2019 included $6.5 million in vehicular reserves for unfavorable development of second quarter 2019 claims and increases to our loss development factors for vehicle and workers' compensation claims of $2.8 million and $0.3 million, respectively. The loss was also attributed to $3.6 million in costs related to the CEO transition.

The $8.5 million operating loss included in other operations and corporate activities for the year ended December 31, 2018 included a $6.0 million increase2021 compared to $13,733 for the same period in 2020. The change in the operating loss was driven by increased professional fees related to cybersecurity and shareholder engagement activities and an increased reserve for an incentive program established for employees in 2021, partially offset by decreased self-insurance reserves for vehicle liability, workers’ compensation and group health insurance claims. The decrease in self-insurance reserves relatedfor vehicle liability and workers’ compensation claims was due to existing vehicularthe favorable loss development factor of historical claims and $0.8 million in self- insurance reserves resulting from workers' compensation claims. The loss was also attributable to $1.1 millionthe safety measures in costs related to the CEO transition, comprised of recruiting fees and retention share awards.

Results of Operations

The following table sets forth our historical financial data for the years ended December 31, 2018 and 2017 (in millions):
 Year ended December 31,
 2018 2017 Change Percent Change
 (As Adjusted) (As Adjusted)    
Operating revenue:       
Expedited Freight$931.1
 $850.4
 $80.7
 9.5 %
Intermodal201.0
 154.7
 46.3
 29.9
Pool Distribution194.1
 168.5
 25.6
 15.2
Eliminations and other operations(5.3) (4.3) (1.0) 23.3
Operating revenue1,320.9
 1,169.3
 151.6
 13.0
Operating expenses:       
   Purchased transportation613.6
 545.1
 68.5
 12.6
   Salaries, wages, and employee benefits300.2
 265.8
 34.4
 12.9
   Operating leases75.7
 63.8
 11.9
 18.7
   Depreciation and amortization42.2
 41.1
 1.1
 2.7
   Insurance and claims35.2
 29.6
 5.6
 18.9
   Fuel expense23.1
 16.5
 6.6
 40.0
   Other operating expenses108.8
 98.6
 10.2
 10.3
      Total operating expenses1,198.8
 1,060.5
 138.3
 13.0
Income (loss) from operations:       
Expedited Freight101.4
 91.2
 10.2
 11.2
Intermodal23.3
 13.0
 10.3
 79.2
Pool Distribution5.9
 6.4
 (0.5) (7.8)
Other operations(8.5) (1.8) (6.7) 372.2
Income from operations122.1
 108.8
 13.3
 12.2
Other expense:       
   Interest expense(1.8) (1.2) (0.6) 50.0
      Total other expense(1.8) (1.2) (0.6) 50.0
Income before income taxes120.3
 107.6
 12.7
 11.8
Income taxes28.2
 20.3
 7.9
 38.9
Net income and comprehensive income$92.1
 $87.3
 $4.8
 5.5 %

Note: Prior period balances have been adjusted to conform with the Company's revised segment reporting classification. See additional discussion above and in Note 10, Segment Reporting to our Consolidated Financial Statements.


Revenues

Duringplace. For the year ended December 31, 2018, revenue increased 13.0% compared to2020, severance costs in the year ended December 31, 2017. The revenue increaseamount of $997 were recorded in accordance with severance agreements for former employees and a reserve in the amount of $2,300 was primarily driven by increased revenue from our Expedited Freight segment of $80.7 million driven by increased network revenue and other terminal based revenue over the prior year. The company's other segments also had revenue growth over prior year.

Operating Expenses

Operating expenses increased $138.3 million primarily driven by purchased transportation increases of $68.5 million and salaries, wages and employee benefits increases of $34.4 million. Company-employed drivers are included in salaries, wages and benefits, while purchased transportation includes owner-operators and third-party carriers. Purchased transportation increased primarily due to increased volumes, increased utilization of third-party transportation providers, which are typically more costly than owner-operators and rate increases to owner-operators. Salaries, wages and employee benefits increased primarily due to increased personnel needs to support the additional volumes.
Operating Income and Segment Operations

Operating income increased $13.3 million, or 12.2%, from the year ended December 31, 2017 to $122.1 millionrecorded for a litigated contract dispute. Similar costs were not recorded for the year ended December 31, 2018 primarily driven by a $10.2 million increase from our Expedited Freight segment and a $10.3 million increase from our Intermodal segment, offset by a $6.7 million decrease in other operations. The increase in Expedited Freight was primarily due to increased revenue due to higher shipments, tonnage and fuel surcharge revenue. The increase in Intermodal was primarily due to increased high-margin storage and fuel revenues and a full year of its Atlantic acquisition. Other operations decreased primarily due to increased insurance reserves and CEO transition costs. The results for our three reportable segments are discussed in detail in the following sections.

Interest Expense

Interest expense was $1.8 million for the year ended December 31, 2018 compared to $1.2 million for the same period in 2017. The increase in interest expense was attributable to additional borrowings on our revolving credit facility.

Income Taxes

The combined federal and state effective tax rate for the year ended December 31, 2018 was 23.4% compared to a rate of 18.9% for the same period in 2017.  The effective tax rate for 2018 is primarily the result of the enactment of the Tax Cuts and Jobs Act, which lowered the statutory federal income tax rate to 21.0% from 35.0%. The lower effective tax rate for 2017 is the result of the impact of lowering the value of our net deferred tax liabilities as of December 31, 2017 following the enactment of the Tax Cuts and Jobs Act.
Net Income

As a result of the foregoing factors, net income increased by $4.8 million, or 5.5%, to $92.1 million for the year ended December 31, 2018 compared to $87.3 million for the same period in 2017.


2021.
Expedited Freight - Year Ended December 31, 2018 compared to Year Ended December 31, 2017

The following table sets forth our historical financial data of the Expedited Freight segment for the years ended December 31, 2018 and 2017 (in millions):
Expedited Freight Segment Information
(In millions)
(Unaudited)
            
 Year ended
 December 31, Percent of December 31, Percent of   Percent
 2018 Revenue 2017 Revenue Change Change
 (As Adjusted)   (As Adjusted)      
Operating revenue:














Network 1
$677.4

72.8%
$603.6

71.0%
$73.8

12.2 %
Truckload186.1
20.0

195.3
23.0

(9.2)
(4.7)
Final Mile39.4
4.2

27.8
3.3

11.6

41.7
Other28.2
3.0

23.7
2.8

4.5

19.0
Total operating revenue931.1

100.0

850.4

100.0

80.7

9.5
            
Operating expenses:           
Purchased transportation483.1
 51.9
 436.7
 51.4
 46.4
 10.6
Salaries, wages and employee benefits182.9
 19.6
 166.9
 19.6
 16.0
 9.6
Operating leases42.0
 4.5
 37.6
 4.4
 4.4
 11.7
Depreciation and amortization29.0
 3.1
 28.4
 3.3
 0.6
 2.1
Insurance and claims18.8
 2.0
 20.8
 2.4
 (2.0) (9.6)
Fuel expense9.5
 1.0
 7.1
 0.8
 2.4
 33.8
Other operating expenses64.4
 6.9
 61.7
 7.3
 2.7
 4.4
Total operating expenses829.7
 89.1
 759.2
 89.3
 70.5
 9.3
Income from operations$101.4
 10.9% $91.2
 10.7% $10.2
 11.2 %
            
1 Network revenue is comprised of all revenue, including linehaul, pickup and/or delivery, and fuel surcharge revenue, excluding accessorial, truckload and final mile revenue

Note: Prior period balances have been adjusted to conform with the Company's revised segment reporting classification. See additional discussion above and in Note 10, Segment Reporting to our Consolidated Financial Statements.


Expedited Freight Operating Statistics
      
 Year ended
 December 31, December 31, Percent
 2018 2017 Change
 (As Adjusted) (As Adjusted)  
      
Business days255
 254
 0.4 %
      
Tonnage 1,2
     
    Total pounds2,562,205
 2,478,059
 3.4
    Pounds per day10,048
 9,756
 3.0
      
Shipments 1,2
     
    Total shipments4,173
 4,048
 3.1
    Shipments per day16.4
 15.9
 3.1
      
Weight per shipment614
 612
 0.3
      
Revenue per hundredweight 3
$26.15
 $23.91
 9.4
Revenue per hundredweight, ex fuel 3
$22.09
 $21.30
 3.7
      
Revenue per shipment 3
$163
 $146
 11.6
Revenue per shipment, ex fuel 3
$138
 $130
 6.2 %
Network revenue from door-to-door shipments as a percentage of network revenue 3,4
35.3%
34.9%
1.1
Network gross margin 5
52.0% 54.5% (4.6)
      
1 In thousands
     
2 Excludes accessorial, full truckload and final mile products
    
3 Includes intercompany revenue between the Network and Truckload revenue streams
4 Door-to-door shipments include all shipments with a pickup and/or delivery
5 Network revenue less network purchased transportation as a percentage of network revenue

Revenues
Expedited Freight operating revenue increased $80.7 million, or 9.5% , to $931.1 million for the year ended December 31, 2018 from $850.4 million for the same period of 2017. This increase was due to increased network revenue, final mile revenue and other terminal based revenue over the prior year, partially offset by a decrease in truckload revenue. Network revenue increased $73.8 million due to a 3.1% increase in shipments, a 3.4% increase in tonnage and a 9.4% increase in revenue per hundredweight over prior year. The increase in tonnage was due to an increase in class-rated shipments and the increase in revenue per hundredweight was due to increased fuel prices, shipment size and revenue per shipment.

Final mile revenue increased $11.6 million primarily due to new business wins in the final mile service offering. Other revenue, which includes terminal handling and warehousing, increased $4.5 million. Truckload revenue decreased $9.2 million due to deliberate shedding of lower margin business as well as reduced fleet capacity versus the prior year period.

Purchased Transportation
Expedited Freight purchased transportation increased by $46.4 million, or 10.6%, to $483.1 million for the year ended December 31, 2018 from $436.7 million for the year ended December 31, 2017. As a percentage of segment operating revenue, Expedited Freight purchased transportation was 51.9% during the year ended December 31, 2018 compared to 51.4% for the same period of 2017. Expedited Freight purchased transportation includes owner-operators and third-party carriers, while Company-employed drivers are included in salaries, wages and benefits. The increase as a percentage of revenue was mostly due to an increase in our cost per mile as a result of increased utilization of third-party transportation providers, which are typically more costly than owner-operators, and rate increases to owner-operators.

Salaries, Wages, and Benefits

Expedited Freight salaries, wages and employee benefits increased by $16.0 million, or 9.6%, to $182.9 million for the year ended December 31, 2018 from $166.9 million in the same period of 2017. Salaries, wages and employee benefits were 19.6% of Expedited Freight’s operating revenue for the years ended December 31, 2018 and 2017. Health insurance costs decreased 0.4% as a percentage of revenue, however, was offset by increased driver and dock pay. Driver pay increased due to increased utilization of Company-employed drivers for transportation services and dock pay increased due to the higher tonnage volumes mentioned above.
Operating Leases
Expedited Freight operating leases increased $4.4 million, or 11.7%, to $42.0 million for the year ended December 31, 2018 from $37.6 million for the year ended December 31, 2017.  Operating leases were 4.5% of Expedited Freight’s operating revenue for the year ended December 31, 2018 compared to 4.4% for the year ended December 31, 2017.  The increase in cost is due to a $3.9 million increase in tractor rentals and leases and $2.3 million of additional facility lease expenses partly offset by a $1.8 million decrease in trailer leases and equipment rentals. Tractor leases increased due to the increased usage of Company-employed drivers mentioned above and facility leases increased due to the expansion of certain facilities. Trailer leases and equipment rentals decreased due to prior year rentals and leases that were replaced with purchased units.
Depreciation and Amortization
Expedited Freight depreciation and amortization increased $0.6 million, or 2.1%, to $29.0 million for the year ended December 31, 2018 from $28.4 million for the year ended December 31, 2017.  Depreciation and amortization expense as a percentage of Expedited Freight operating revenue was 3.1% in the year ended December 31, 2018 compared to 3.3% for the year ended December 31, 2017.   The decrease as a percentage of revenue was due to lower amortization expenses partly offset by the purchase of new trailers during 2018. The lower amortization expense was due to the completion of the useful life for an acquired customer relationship.
Insurance and Claims
Expedited Freight insurance and claims expense decreased $2.0 million, or 9.6%, to $18.8 million for the year ended December 31, 2018 from $20.8 million for the year ended December 31, 2017.  Insurance and claims as a percentage of Expedited Freight’s operating revenue was 2.0% for the year ended December 31, 2018 compared to 2.4% for the year ended December 31, 2017.  The decrease as a percentage of revenue was attributable to lower vehicle liability claims and insurance premiums. At a consolidated level, vehicle claims reserves increased; see discussion in the "Other operations" section below.

Fuel Expense
Expedited Freight fuel expense increased $2.4 million, or 33.8%, to $9.5 million for the year ended December 31, 2018 from $7.1 million in the year ended December 31, 2017.  Fuel expense was 1.0% of Expedited Freight’s operating revenue for the year ended December 31, 2018 compared to 0.8% for the year ended December 31, 2017. Expedited Freight fuel expenses increased due to higher year-over-year fuel prices and increased Company-employed driver miles.
Other Operating Expenses
Expedited Freight other operating expenses increased $2.7 million, or 4.4%, to $64.4 million for the year ended December 31, 2018 from $61.7 million for the year ended December 31, 2017.  Expedited Freight other operating expenses were 6.9% of operating revenue for the year ended December 31, 2018 compared to 7.3% for the year ended December 31, 2017.  Other operating expenses included equipment maintenance, terminal and office expenses, professional fees, and other costs of transiting our network. The decrease as percentage of revenue was primarily the result of lower owner-operator costs, such as tolls, and lower maintenance due to the increased utilization of brokered transportation mentioned above. Additional decrease as a percentage of revenue was due to the year ended December 31, 2018 including the recovery of previously reserved receivables, while the same period of 2017 included an increase in receivables allowance.
Income from Operations
Expedited Freight income from operations increased by $10.2 million, or 11.2%, to $101.4 million for the year ended December 31, 2018 compared to $91.2 million for the year ended December 31, 2017.   Expedited Freight’s income from operations was 10.9% of operating revenue for the year ended December 31, 2018 compared to 10.7% for the year ended December 31, 2017. The increase in income from operations was due to increases in revenue due to higher shipments, tonnage and fuel surcharge revenue as well as the deliberate shedding of lower margin truckload business. These improvements were mostly offset by increased utilization of third-party transportation providers.


Intermodal - Year Ended December 31, 2018 compared to Year Ended December 31, 2017

The following table sets forth our historical financial data of the Intermodal segment for the years ended December 31, 2018 and 2017 (in millions):

Intermodal Segment Information
(In millions)
(Unaudited)
            
 Year ended
 December 31, Percent of December 31, Percent of   Percent
 2018 Revenue 2017 Revenue Change Change
Operating revenue$201.0
 100.0% $154.7
 100.0% $46.3
 29.9%
            
Operating expenses:           
Purchased transportation77.1
 38.4
 63.6
 41.1
 13.5
 21.2
Salaries, wages and employee benefits43.9
 21.8
 34.0
 22.0
 9.9
 29.1
Operating leases15.9
 7.9
 13.5
 8.7
 2.4
 17.8
Depreciation and amortization6.3
 3.1
 5.8
 3.8
 0.5
 8.6
Insurance and claims5.8
 2.9
 4.2
 2.7
 1.6
 38.1
Fuel expense6.6
 3.3
 3.9
 2.5
 2.7
 69.2
Other operating expenses22.1
 11.0
 16.7
 10.8
 5.4
 32.3
Total operating expenses177.7
 88.4
 141.7
 91.6
 36.0
 25.4
Income from operations$23.3
 11.6% $13.0
 8.4% $10.3
 79.2%

Intermodal Operating Statistics
  
 Year ended
 December 31, December 31, Percent
 2018 2017 Change
      
Drayage shipments305,239
 233,093
 31.0%
Drayage revenue per Shipment$567
 $554
 2.3
Number of Locations20
 19
 5.3%

Revenues

Intermodal operating revenue increased $46.3 million, or 29.9%, to $201.0 million for the year ended December 31, 2018 from $154.7 million for the same period in 2017. The increases in operating revenue were primarily attributable to a full year of revenue from Atlantic, which was acquired in May 2017, the impact of increased fuel surcharges and increased rental and storage revenues.

Purchased Transportation

Intermodal purchased transportation increased $13.5 million, or 21.2%, to $77.1 million for the year ended December 31, 2018 from $63.6 million for the same period in 2017.  Intermodal purchased transportation as a percentage of revenue was 38.4% for the year ended December 31, 2018 compared to 41.1% for the year ended December 31, 2017.  Intermodal purchased transportation includes owner-operators and third-party carriers, while Company-employed drivers are included in salaries, wages and benefits. The decrease in Intermodal purchased transportation as a percentage of revenue was attributable to a change in revenue mix, as Intermodal had higher increases to revenue lines that did not require the use of purchased transportation. This was partly offset by a higher utilization of owner-operators as opposed to Company-employed drivers during 2018 compared to the same period of 2017, as Atlantic utilized more owner-operators than Company-employed drivers.

Salaries, Wages, and Benefits

Intermodal salaries, wages and employee benefits increased $9.9 million, or 29.1%, to $43.9 million for the year ended December 31, 2018 compared to $34.0 million for the year ended December 31, 2017.  As a percentage of Intermodal operating revenue, salaries, wages and benefits decreased to 21.8% for the year ended December 31, 2018 compared to 22.0% for the same period in 2017. The improvement in salaries, wages and employee benefits as a percentage of revenue was attributable to lower workers' compensation and health insurance costs as a percentage of revenue partly offset by higher employee incentives and share-based compensation.
Operating Leases

Intermodal operating leases increased $2.4 million, or 17.8% to $15.9 million for the year ended December 31, 2018 from $13.5 million for the same period in 2017.  Operating leases were 7.9% of Intermodal operating revenue for the year ended December 31, 2018 compared to 8.7% in the same period of 2017.  Operating leases decreased as a percentage of revenue since revenue that does not require trailer rentals increased at a faster pace than those that required trailer rental charges. The decrease as a percentage of revenue is also attributable to utilization of owned equipment acquired from Atlantic and the increase in revenue out-pacing the increase in facility rents.

Depreciation and Amortization

Intermodal depreciation and amortization increased $0.5 million, or 8.6%, to $6.3 million for the year ended December 31, 2018 from $5.8 million for the same period in 2017. Depreciation and amortization expense as a percentage of Intermodal operating revenue was 3.1% for the year ended December 31, 2018 compared to 3.8% for the same period of 2017. The increase in depreciation and amortization is due the amortization of intangible assets acquired during 2017 and 2018. Depreciation and amortization decreased as a percentage of revenue since revenue that does not require equipment increased at a faster pace than those that required equipment.

Insurance and Claims

Intermodal insurance and claims expense increased $1.6 million, or 38.1%, to $5.8 million for the year ended December 31, 2018 from $4.2 million for the year ended December 31, 2017.   Intermodal insurance and claims were 2.9% of operating revenue for the year ended December 31, 2018 compared to 2.7% for the same period in 2017. The increase in Intermodal insurance and claims was attributable to higher insurance premiums for the additional volumes and higher claims reserves. See additional discussion over the consolidated increase in self-insurance reserves related to vehicle claims in the "Other operations" section below.

Fuel Expense

Intermodal fuel expense increased $2.7 million, or 69.2%, to $6.6 million for the year ended December 31, 2018 from $3.9 million in the same period of 2017.  Fuel expenses were 3.3% of Intermodal operating revenue for the year ended December 31, 2018 compared to 2.5% in the same period of 2017.  Intermodal fuel expenses increased due to higher year-over-year fuel prices and increased Company-employed driver activity.


Other Operating Expenses

Intermodal other operating expenses increased $5.4 million, or 32.3%, to $22.1 million for the year ended December 31, 2018 compared to $16.7 million for the same period of 2017.  Intermodal other operating expenses as a percentage of revenue for the year ended December 31, 2018 were 11.0% compared to 10.8% for the same period of 2017.  The increase in Intermodal other operating expenses was due mostly due to a $4.6 million increase in container related rental and storage charges associated with revenue increases discussed previously. The remaining increase was due to increased equipment maintenance, facility costs and professional fees. These increases were partly offset by a $0.5 million reduction in the earn-out liability for the Atlantic acquisition during 2018.

Income from Operations

Intermodal’s income from operations increased by $10.3 million, or 79.2%, to $23.3 million for the year ended December 31, 2018 compared to $13.0 million for the same period in 2017.  Income from operations as a percentage of Intermodal operating revenue was 11.6% for the year ended December 31, 2018 compared to 8.4% in the same period of 2017.  The increase in operating income as a percentage of revenue was primarily attributable to the increase in high-margin storage and fuel revenues and a full year of the Atlantic acquisition.

Pool Distribution - Year Ended December 31, 2018 compared to Year Ended December 31, 2017

The following table sets forth our historical financial data of the Pool Distribution segment for the years ended December 31, 2018 and 2017 (in millions):

Pool Distribution Segment Information
(In millions)
(Unaudited)
            
 Year ended
 December 31, Percent of December 31, Percent of   Percent
 2018 Revenue 2017 Revenue Change Change
Operating revenue$194.1
 100.0% $168.5
 100.0% $25.6
 15.2 %
            
Operating expenses:           
Purchased transportation57.4
 29.6
 47.5
 28.2
 9.9
 20.8
Salaries, wages and employee benefits71.3
 36.7
 62.7
 37.2
 8.6
 13.7
Operating leases17.6
 9.1
 13.3
 7.9
 4.3
 32.3
Depreciation and amortization6.9
 3.6
 6.8
 4.0
 0.1
 1.5
Insurance and claims4.6
 2.4
 4.7
 2.8
 (0.1) (2.1)
Fuel expense7.0
 3.6
 5.5
 3.3
 1.5
 27.3
Other operating expenses23.4
 12.1
 21.6
 12.8
 1.8
 8.3
Total operating expenses188.2
 97.0
 162.1
 96.2
 26.1
 16.1
Income from operations$5.9
 3.0% $6.4
 3.8% $(0.5) (7.8)%

Pool Distribution Operating Statistics
  
 Year ended
 December 31, December 31, Percent
 2018 2017 Change
      
Cartons 1
92,976
 82,196
 13.1%
Revenue per Carton$2.09
 $2.05
 2.0
Terminals28
 28
 %
      
1 In thousands
     


Revenues
Pool operating revenue increased $25.6 million, or 15.2%, to $194.1 million for the year ended December 31, 2018 from $168.5 million for the year ended December 31, 2017.  The increase was due to increased volumes from previously existing customers, new business and rate increases.

Purchased Transportation

Pool purchased transportation increased $9.9 million, or 20.8%, to $57.4 million for the year ended December 31, 2018 from $47.5 million for the year ended December 31, 2017.  Pool purchased transportation as a percentage of revenue was 29.6% for the year ended December 31, 2018 compared to 28.2% for the same period in 2017.  Pool purchased transportation includes owner-operators and third-party carriers, while Company-employed drivers are included in salaries, wages and benefits. The increase in Pool purchased transportation as a percentage of revenue was attributable to increased rates charged by, and increased utilization of, third-party carriers to cover the increases in revenue.

Salaries, Wages, and Benefits
Pool salaries, wages and employee benefits of Pool increased $8.6 million, or 13.7%, to $71.3 million for the year ended December 31, 2018 from $62.7 million for the year ended December 31, 2017.  As a percentage of Pool operating revenue, salaries, wages and benefits were 36.7% for the years ended December 31, 2018 compared to 37.2% for the same period in 2017.  The decrease in salaries, wages and benefits as a percentage of revenue was the result of decreases in employee incentives, driver pay and group health insurance costs partly offset by increased dock pay. Dock pay deteriorated as a percentage of revenue as increasing revenue volumes required the use of more costly contract labor.

Operating Leases

Pool operating leases increased $4.3 million, or 32.3%, to $17.6 million for the year ended December 31, 2018 from $13.3 million for the year ended December 31, 2017.  Operating leases were 9.1% of Pool operating revenue for the year ended December 31, 2018 compared to 7.9% for the year ended December 31, 2017.  Operating leases increased as a percentage of revenue due to increases in facility lease expenses and tractor leases for the additional revenue discussed above and the use of leased tractors to replace old purchased equipment. The increase in facility lease expenses is mostly due to a $1.0 million charge to vacate a facility.

Depreciation and Amortization

Pool depreciation and amortization increased $0.1 million, or 1.5%, to $6.9 million for the year ended December 31, 2018 compared to $6.8 million for the same period in 2017.  Depreciation and amortization expense as a percentage of Pool operating revenue was 3.6% for the year ended December 31, 2018 compared to 4.0% for the year ended December 31, 2017.  The decrease in Pool depreciation and amortization as a percentage of revenue was due to the increase in leased tractors mentioned above instead of purchased equipment, partly offset by increased trailer depreciation on trailers purchased during 2018.

Insurance and Claims

Pool insurance and claims decreased $0.1 million, or 2.1%, to $4.6 million for the year ended December 31, 2018 from $4.7 million for the year ended December 31, 2017. As a percentage of operating revenue, insurance and claims was 2.4% for the year ended December 31, 2018 compared to 2.8% for the year ended December 31, 2017. The decrease as a percentage of revenue was due to a $0.5 million reimbursement of legal fees in the year ended December 31, 2018 for expenses incurred in prior periods. The decrease as a percentage of revenue was also due to a decrease in vehicle liability claims. At a consolidated level, vehicle claims reserves increased; see discussion in the "Other operations" section below.

Fuel Expense

Pool fuel expense increased $1.5 million, or 27.3%, to $7.0 million for the year ended December 31, 2018 from $5.5 million for the year ended December 31, 2017.  Fuel expenses were 3.6% of Pool operating revenue during the year ended December 31, 2018 compared to 3.3% for the year ended December 31, 2017.  Pool fuel expenses increased due to higher year-over-year fuel prices, higher revenue volumes and increased Company-employed driver miles.


Other Operating Expenses

Pool other operating expenses increased $1.8 million, or 8.3%, to $23.4 million for the year ended December 31, 2018 compared to $21.6 million for the year ended December 31, 2017.  Pool other operating expenses were 12.1% of operating revenue for the year ended December 31, 2018 compared to 12.8% for the year ended December 31, 2017. Other operating expenses include equipment maintenance, terminal and office expenses, professional fees and other over-the-road costs.  As a percentage of revenue the decrease was attributable to a 0.6% decrease in equipment maintenance costs and a 0.3% decrease in agent terminal handling costs. These decreases were partly offset by a 0.1% increase as a percentage of revenue in recruiting expenses.
Income from Operations

Pool income from operations decreased by $0.5 million, or 7.8% to $5.9 million for the year ended December 31, 2018 from $6.4 million for the year ended December 31, 2017.  Pool income from operations was 3.0% of operating revenue for the year ended December 31, 2018 compared to 3.8% of operating revenue for the year ended December 31, 2017.  The deterioration in Pool operating income was primarily the result of increased utilization of and higher rates charged by third-party carriers and increasing revenue volumes required the use of more costly contract labor. Pool's operating income also decreased due to the one-time charge to vacate a facility during 2018.

Other operations - Year Ended December 31, 2018 compared to Year Ended December 31, 2017

Other operating activity declined from a $1.8 million operating loss during the year ended December 31, 2017 to an $8.5 million operating loss during the year ended December 31, 2018. The year ended December 31, 2018 included a $6.0 million increase in self-insurance reserves related to existing vehicular claims and $0.8 million in self-insurance reserves resulting from analysis of our workers' compensation claims. The loss was also attributable to $1.1 million in costs related to the CEO transition, comprised of recruiting fees and retention share awards.

The $1.8 million operating loss for the year ending December 31, 2017 included a $1.2 million reserve for vehicle and workers' compensation claims, $0.9 million of executive severance costs and $0.4 million of turn in costs from old Towne equipment. These costs were partly offset by $0.7 million of indemnification funds received related to the Towne acquisition. These costs and benefits were kept at the corporate level and not passed through to our operating segments.

Discussion of Critical Accounting Policies and Estimates

Our consolidated financial statements have been prepared in accordance with United States generally accepted accounting principles (“GAAP”).  The preparation of financial statements in accordance with GAAP requires our management to make judgments, estimates and assumptions that affect the reported amounts reported inof assets and liabilities, the consolidateddisclosure of contingent assets and liabilities at the date of the financial statements and accompanying notes.the reported amounts of revenues and expenses during the reporting period. Our estimates and assumptions are based on historical experience and changes in the business environment.  However, actual results may differ from estimates under different conditions, sometimes materially. The significant accounting policies followed in the preparation of the financial statements are detailed in Note 1 of our Consolidated Financial Statements included in this Form 10-K.

Critical accounting policies and estimates are defined as those that are both most important to the portrayal of our financial condition and results and require management’s most subjective judgments. Management considersWe believe that our application of the policies on Self-Insurance Loss Reserves, Business Combinationsdiscussed below involves significant levels of judgment, estimates and Goodwillcomplexity. Due to the levels of judgment, complexity and Other Intangible Assetsperiod of time over which many of these items are resolved, actual results could differ from those estimated at the time of preparation of the financial statements. Adjustments to be critical.these estimates would impact our financial position and future results of operations.

Self-Insurance Loss Reserves

Under U.S. Department of Transportation (“DOT”) regulations, the Company is liable for property damage and personal injuries caused by owner-operators and Company-employed drivers while they are operating on the Company's behalf. Additionally, from time to time, the drivers employed and engaged by the third-party transportation carriers the Company contracts with are involved in accidents, which may result in serious personal injuries. The resulting types and/or amounts of damages may be excluded by or exceed the amount of insurance coverage maintained by the contracted carrier. Although these drivers are not Company employees, all of these drivers are employees, owner-operators, or independent contractors working for carriers and, from time to time, claims may be asserted against us for their actions, orWe provide for the Company's actions in retaining them.

The Company currently maintainsestimated costs of vehicle liability insurance coverage that it believes is adequate to cover third-party claims. The Company has a self-insured retention ("SIR") of $3 million per occurrence for vehicle and general liability claims and will be responsible for any damages and personal injuries below that self-insured amount.

The Company may also be subject to claims for workers’ compensation. The Company maintains workers’ compensation insurance coverage that it believes is adequate to cover such claims. The Company has a SIR of approximately $0.4 millionclaims both reported and for each such claim, except in Ohio, where it is a qualified self-insured entity with an approximately $0.5 million SIR.

claims incurred but not reported. The amount of self-insurance loss reserves and loss adjustment expenses is determined based on an estimation process that usesrequires us to make significant judgments and use information obtained from both company-specificour-specific and industry data, as well as general economic information. The Company estimates itsWe estimate our self-insurance loss exposure by evaluating the merits and circumstances surrounding individual known claims and by performingthrough actuarial analysis to determine an estimate of probable losses on claims incurred but not reported. Such losses should be realized immediately asIf the events underlying the claims have already occurred as of the balance sheet dates. date, then losses are recognized immediately. Historically, we have experienced both favorable and unfavorable development of claim estimates.

The estimation process for self-insurance loss exposure requires management to make significant judgments and continuously monitor and evaluate the life cycle of claims. Using data obtained from this monitoring and the Company’sour assumptions about the emerging trends, management develops an estimate of ultimate claims based on its historical experience and other available market information. The most significant assumptions used in the estimation process include determining the trend in loss costs, the expected consistency in the frequency and severity of claims incurred but not yet reported, changes in the timing of the reporting of losses from the loss date to the notification date, and expected costs to settle unpaid claims. The Company utilizesWe utilize quarterly actuarial analyses to evaluate open claims and estimate the ongoing development exposure. The actual cost to settle our self-funded claim liabilities can differ from our reserve estimates because of a number of uncertainties, including the inherent difficulty in estimating the severity of a claim and the potential amount to defend and settle a claim.

As of December 31, 20192021 and 2018, the Company had2020, we recorded insurance reserves of $66.2 million$65,649 and $54.2 million,$68,647, respectively, which includedinclusive of reserves in excess of the SIRself-insured retention limit that are expected to be reimbursed from third-party insurance carriers. The long-term portion

of this liability is $49.8 million, which is included in “Other long-term liabilities,” and the remainder is included in “Insurance and Claims accruals” on the Company’s Balance Sheets.

As of December 31, 2019, the CompanyAdditionally, we recognized ana receivable for insurance proceeds receivable and a corresponding claims payable of $34.1 million for open vehicle liability and workers’ compensation claims in excess of the Company's stop-loss limits. Asself-insured retention limit in the amount of $28,667 and $35,088 as of December 31, 2018, the Company recognized an insurance proceeds receivable2021 and claims payable2020, respectively.

39

Table of $28.5 million for open vehicle and workers’ compensation claims in excess of the Company's stop-loss limits. These balances are recorded in other assets and other long-term liabilities, respectively, in the Company's consolidated balance sheets.Contents

Business Combinations and Goodwill

Acquisitions are accounted for using the purchase method. Upon the acquisition of a business, the fair value of the assets acquired and liabilities assumed must be estimated. This requires judgments regarding the identification of acquired assets and liabilities assumed, some of which may not have been previously recorded by the acquired business, as well as judgments regarding the valuation of all identified acquired assets and assumed liabilities. The assets acquired and liabilities assumed are determined by reviewing the operations, interviewing management and reviewing the financial and contractual information of the acquired business. Consideration is typically paid in the form of cash paid upon closing or contingent consideration paid upon satisfaction of a future obligation. If contingent consideration is included in the purchase price, the Company valueswe value that consideration as of the acquisition date and it is recorded to goodwill.

Once the acquired assets and assumed liabilities are identified, the fair valuesvalue of the assets and liabilities are estimated using a variety of approaches that require significant judgments. For example, intangible assets are typically valued using a discounted cash flow (“DCF”) analysis, which requires estimates of the future cash flows that are attributable to the intangible asset. A DCF analysis also requires significant judgments regarding the selection of discount rates that are intended to reflect the risks that are inherent in the projected cash flows, the determination of terminal growth rates, and judgments about the useful life and pattern of use of the underlying intangible asset. The valuation of acquired property, plant and equipment requires judgments about current market values, replacement costs, the physical and functional obsolescence of the assets and their remaining useful lives. A failure to appropriately assign a fair valuesvalue to acquired assets and assumed liabilities could significantly impact the amount and timing of future depreciation and amortization expense, as well as significantly overstate or understate assets or liabilities.

Goodwill is recorded at cost based on the excess of purchase price over the fair value of net assets acquired. Goodwill and intangible assets with indefinite lives are not amortized but the Company conductsrather we conduct an annual, (oror more frequently if circumstances indicate possible impairment)impairment, impairment test of goodwill for each reporting unit at June 30 of each year.  Examples of such events or circumstances could include a significant change in business climate or a loss of significant customers. Other intangibleIntangible assets are amortized over their useful lives. Results


40

Table of impairment testing are described in Note 2, Acquisitions, Goodwill and Other Long-Lived Assets.Contents

Acquisitions are accounted for using the purchase method.  The definite-lived intangible assets of the Company resulting from acquisition activity and the related amortization are described in Note 2, Acquisitions, Goodwill and Other Long-Lived Assets.


Liquidity and Capital Resources
We have historically financed our working capital needs, including capital expenditures, with available cash, cash flows from operations and borrowings under our seniorcredit facility. We believe that borrowings under our credit facility, together with available cash and internally generated funds, will be sufficient to support our working capital, capital expenditures and debt service requirements for the foreseeable future. During 2021, we deferred a portion of our equipment purchases in order to increase our available cash in response to the disruption and uncertainty resulting from the COVID-19 pandemic. We also frequently utilize operating leases to acquire revenue equipment. In 2021, we completed multiple business acquisitions. See Note 3, Acquisitions, in the Notes to Consolidated Financial Statements for further discussion on this topic. We used existing cash and credit facility to finance these transactions and to provide any necessary liquidity for current and future operations.

To further support liquidity and capital resources, in July 2021, we entered into a second amendment to our credit facility, which extended the maturity date to July 20, 2026 and changed the interest rate options available. In connection with the second amendment, we have replaced the London Interbank Offered Rate with the Bloomberg Short-Term Bank Yield Index rate as the reference rate in our credit facility to calculate interest due to our lender. In December 2021, we entered into a third amendment to our credit facility, which increased the amount available for borrowing to $450,000, consisting of a $300,000 revolving line of credit.credit and a term loan of $150,000. The amendment resets the $75,000 limit on incremental loan facilities that may be incurred under the credit facility and establishes annual mandatory repayment of the principal amount of the term loan at: 1.0% per annum in 2022 and 2023; 2.5% per annum in 2024 and 2025; 5.0% per annum in 2026; with the remaining unpaid principal being due on July 20, 2026.
As of December 31, 2021, we were in compliance with our financial covenants contained in the credit facility and expect to maintain such compliance. In the event that we encounter difficulties, our historical relationships with our lenders has been strong and we anticipate their continued long-term support of our business. Refer to Note 4, Indebtedness, to our Consolidated Financial Statements for additional information regarding our credit facility.

Cash Flows

Year Ended December 31, 20192021 Cash Flows compared to December 31, 20182020 Cash Flows

Continuing Operations

Net cash provided by operating activities totaled approximately $159.0 millionof continuing operations was $124,896 for the year ended December 31, 20192021 compared to approximately $152.6 million$96,105 for the year ended December 31, 2018.2020. The $6.4 million increase in net cash provided by operating activities is mainly attributable to a $14.2 million improvement in the collection of receivables,continuing operations was primarily related to lower days sales outstanding for Pool and final mile receivables and a decrease in estimated income tax payments. This increase was partly offset by a $3.8 million decrease in accounts payable and accrued expenses, a $3.5 million increase in prepaid expenses due to the purchase of cloud-based software and a $2.9 million decreaseincrease in net earnings after considerationincome from continuing operations, partially offset by an increase in accounts receivable and other receivable balances. The accounts receivable balance changed due to the increase in operating revenues in 2021. The other receivables balance changed as a result of non-cash items.the Transition Services Agreement entered into with the buyer of the Pool business. Under the Transition Services Agreement, we remitted payments to outside vendors on behalf of the buyer for expenses incurred by the Pool business, up to a limit of $18,000, and we are reimbursed by the buyer within 60 days from the end of the month in which the payment is remitted.

Net cash used in investing activities of continuing operations was approximately $63.9 million$96,332 for the year ended December 31, 20192021 compared with approximately $55.5 millionto $81,506 during the year ended December 31, 2018. Investing2020. Capital expenditures for 2021 were $39,109, which primarily related to an organic investment to expand the capacity of our national hub in Columbus, Ohio and the purchase of new trailers. Capital expenditures for 2020 were $20,268, which primarily related to the organic investment to expand the capacity of our national hub in Columbus, Ohio. Continuing investing activities duringfor 2021 included the year ended December 31, 2019 consisted primarilyacquisition of FSAProficient Transport for $27.0 million, O.S.T.$16,339, J&P for $12.0 million$7,669 and net capital expendituresBarOle for $35,436 while continuing investing activities for 2020 included the acquisition of $24.9 million primarilyLinn Star Holdings, Inc., Linn Star Transfer, Inc. and Linn Star Logistics, LLC for new trailers, information technology$55,931 and facility equipment. Investing activities during the year ended December 31, 2018 consisted primarily of net capital expenditures of $35.2 million primarilyCLW Delivery, Inc. for new trailers, information technology and sorting equipment and $20.0 million used to acquire Southwest and MMT.  The proceeds from disposal of property and equipment during the year ended December 31, 2019 and 2018 were primarily from sales of older trailers and tractors.$5,500.
  
Net cash used in financing activities totaled approximately $56.0 millionof continuing operations was $31,502 for the year ended December 31, 20192021 compared withto $39,094 for the year ended December 31, 2020. The change in the net cash used in financing activities of $75.3 millioncontinuing operations was primarily due to increased contributions from a subsidiary held for sale, partially offset by increased payment of dividends and increased repurchases and retirement of common stock.

Discontinued Operation

Net cash used in discontinued operating activities was $4,635 for the year ended December 31, 2018.  The $19.3 million decrease was attributable2021 compared to a $13.0 million increase in net borrowings from our revolving credit facility. The year ended December 31, 2019 also included $56.2 million used to repurchase shares of our common stock, which was a $9.9 million decrease from the $66.1 million used to repurchase shares of common stock$11,439 for the same period of 2018. These were partly offset by a $2.0 million increase in payments of cash dividends due to an increase in dividend per share from $0.63 per share in the year ended December 31, 20182020. The change in net cash provided by discontinued operating activities was primarily related to $0.72 per sharea decrease in discontinued net income after consideration of non-cash items.
41


Net cash provided by discontinued investing activities was $8,020 for the year ended December 31, 2019, partly offset by a decrease2021 compared to net cash used in the outstanding share countdiscontinued investing activities was $1,201 during the year ended December 31, 2019 compared2020. The change in net cash provided by discontinued investing activities was due to the same periodproceeds received from the sale of the Pool business in 2018. Additionally, there was a $0.9 million decrease in cash from employee stock transactions and related tax benefits and a $0.7 million increase in payments of debt and finance lease obligations.2021.

Year Ended December 31, 2018 Cash Flows compared to December 31, 2017 Cash Flows

Net cash provided by operatingused in discontinued financing activities totaled approximately $152.6 millionwas $3,385 for the year ended December 31, 20182021 compared to approximately $103.4 millionnet cash provided by discontinued financing activities was $12,640 for the year ended December 31, 2017.2020. The $49.2 million increase in cash provided by operating activities is mainly attributable to a $25.5 million increasechange in net earnings after consideration of non-cash items and a $21.3 million improvementcash used in the collection of receivables, primarily related to 2017 receivables increasing for revenues related to the Atlantic acquisition. The remaining increasediscontinued financing activities was due to a decrease in estimated income tax payments.decreased contributions from the parent.

Net cash used in investing activities was approximately $55.5 million forShare Repurchase Program

During the year ended December 31, 2018 compared with approximately $59.2 million during the year ended December 31, 2017. Investing activities during the year ended December 31, 2018 consisted primarily of net capital expenditures of $35.2 million primarily for new trailers, information technology2021 and sorting equipment2020, we repurchased 535 and $20.0 million used to acquire Southwest and MMT. Investing activities during the year ended December 31, 2017 consisted primarily of net capital expenditures of $35.8 million primarily for new trailers, forklifts and information technology and $23.1 million used to acquire Atlantic and KCL. The proceeds from disposal of property and equipment during the year ended December 31, 2018 and 2017 were primarily from sales of older trailers.
Net cash used in financing activities totaled approximately $75.3 million for the year ended December 31, 2018 compared with net cash used in financing activities of $48.8 million for the year ended December 31, 2017. The $26.5 million increase was attributable to a $48.0 million decrease in net borrowings from our revolving credit facility partly offset by a $28.0 million decrease in payments on our term loan and a $14.5 million decrease in payments on our line of credit. Additionally, there was a $3.5 million decrease in cash from employee stock transactions and related tax benefits. The year ended December 31, 2018 also included $66.1 million used to repurchase 787 shares of our common stock, which was a $17.1 million increase fromrespectively, for approximately $48,989 and $45,248, respectively, through open market transactions. All shares received were retired upon receipt, and the $49.0 million used to repurchase sharesexcess of common stock for the same period of 2017. The remaining change in financing activity is attributable to a $0.4 million increase in payments of cash dividends due to an increase in fourth quarter dividendpurchase price over par value per share from $0.15 per sharewas recorded to $0.18 per share partly offset by a decrease“Retained Earnings” in the outstanding share count during the year ended December 31, 2018 compared to the same period in 2017.


Credit Facility

See Note 6, Senior Credit Facility, to our Consolidated Financial Statements for a discussionBalance Sheets.


42

Table of the senior credit facility.Contents

Share Repurchases and Dividends

     See Note 11, Shareholders' Equity, to our Consolidated Financial Statements for a discussion of our share repurchases and dividends during the period.

Off-Balance Sheet Arrangements
At December 31, 2019, we had letters of credit outstanding from banks totaling $14.0 million required primarily by our workers’ compensation and vehicle liability insurance providers.
Contractual Obligations and Commercial Commitments

Our contractual obligations and other commercial commitments as of December 31, 2019 (in thousands) are summarized below:
Contractual Obligations
Payment Due Period (in millions)










2025 and


Total
2020
2021-2022
2023-2024
Thereafter
Finance lease obligations
$6.9

$1.6

$3.0

$2.0

$0.3
Equipment purchase commitments
6.4

6.4






Operating leases
184.7

61.8

78.7

36.9

7.3
Total contractual cash obligations
$198.0

$69.8

$81.7

$38.9

$7.6

Not included in the above table are $67.5 million in borrowings outstanding under the revolving credit facility, reserves for unrecognized tax benefits of $1.0 million and self-insurance claims of $34.1 million. The equipment purchase commitments are for various trailers, vehicles and forklifts.  All of the above commitments are expected to be funded by cash on hand and cash flows from operations.

Item 7A.    Quantitative and Qualitative Disclosures About Market Risk
 
Our exposure to market risk relates principally to changes in interest rates and fuel prices. Our interest rate exposure relates principallyexpense is, in part, sensitive to changes inthe general level of interest rates for borrowingsrates. Borrowings outstanding under our senior unsecured credit facility. The revolving credit had $67.5 million outstandingfacility was approximately $157,500 at December 31, 20192021 and bears interest at variable rates. However, aA hypothetical increase in our credit facility borrowing rate of 150 basis points or an increase in the total effective interest rate from 3.7% to 5.2%, would increase our annual interest expense by approximately $0.9 million $1,700 and would have decreased our annual cash flow from operations by approximately $0.9 million.$1,700.
 
Our only other debt are finance lease obligations totaling $6.3 million.$14,159. These lease obligations all bear interest at a fixed rate. Accordingly, there is no exposure to market risk related to these finance lease obligations.
 
We are exposed to the effects of changes in the price and availability of fuel, as more fully discussed in Item 1A, “Risk Factors” - under the title “Volatility in fuel prices, shortages of fuel or the ineffectiveness of our fuel surcharge program can have a material adverse effect on our results of operations and profitability.”

Item 8.        Financial Statements and Supplementary Data

The response to this item is submitted as a separate section of this report.

Item 9.        Changes in and Disagreements with Accountants on Accounting and Financial Disclosure

None.

Item 9A.    Controls and Procedures

Disclosure Controls and Procedures

Our management, including our principal executive and principal financial officers, has evaluated the effectiveness of our disclosure controls and procedures as of December 31, 2019.2021.  Our disclosure controls and procedures are designed to provide reasonable assurance that the information required to be disclosed in this annual report on Form 10-K has been appropriately recorded, processed, summarized and reported within the time periods specified in the Securities and Exchange Commission’s rules and forms, and that such information is accumulated and communicated to our management, including our principal executive and principal financial officers, to allow timely decisions regarding required disclosure.  Based on that evaluation, our principal executive and principal financial officers have concluded that our disclosure controls and procedures are effective at the reasonable assurance level.

Management’s Report on Internal Control over Financial Reporting  

Management is responsible for establishing and maintaining effective internal control over financial reporting as defined in Rules 13a-15(f) under the Exchange Act. Our internal control over financial reporting is designed to provide reasonable assurance to management and the Board of Directors regarding the preparation and fair presentation of financial statements.

Because of its inherent limitations, internal control over financial reporting may not prevent or detect all misstatements. Therefore, even those systems determined to be effective can provide only reasonable assurance with respect to financial statement preparation and presentation.

Under the supervision and with the participation of our management, including our Chief Executive Officer and Chief Financial Officer, we assessed the effectiveness of our internal control over financial reporting as of December 31, 2019.2021. In making this assessment, management used the framework set forth by the Committee on Sponsoring Organizations of the Treadway Commission in Internal Control — Integrated Framework ("2013 Framework"Framework”). Based on our assessment, we have concluded, as of December 31, 2019,2021, that our internal control over financial reporting was effective based on those criteria.

Ernst & Young LLP, the independent registered public accounting firm that audited the Company’s consolidated financial statements for the year ended December 31, 2019,2021, has issued an attestation report on the Company’s internal control over financial reporting.



43

Changes in Internal Control over Financial Reporting


As partNone.
44


Report of Independent Registered Public Accounting Firm

To the Shareholders and the Board of Directors of Forward Air Corporation

Opinion on Internal Control over Financial Reporting

We have audited Forward Air Corporation’s internal control over financial reporting as of December 31, 2019,2021, based on criteria established in Internal Control-IntegratedControl—Integrated Framework issued by the Committee of Sponsoring Organizations of the Treadway Commission (2013 framework) (the COSO criteria). In our opinion, Forward Air Corporation (the Company) maintained, in all material respects, effective internal control over financial reporting as of December 31, 2019,2021, based on the COSO criteria.

We also have audited, in accordance with the standards of the Public Company Accounting Oversight Board (United States) (PCAOB), the consolidated balance sheets as of December 31, 20192021 and 2018,2020, the related consolidated statements of comprehensive income, shareholders' equity, and cash flows for each of the three years in the period ended December 31, 2019,2021, and the related notes and financial statement schedule listed in the Index at Item 15(a) (collectively referred to as the "financial statements"“financial statements”) and our report dated February 24, 2020dated March 1, 2022 expressed an unqualified opinion thereon.

Basis for Opinion

The Company’s management is responsible for maintaining effective internal control over financial reporting and for its assessment of the effectiveness of internal control over financial reporting included in the accompanying Management’s Report on Internal Control over Financial Reporting. Our responsibility is to express an opinion on the Company’s internal control over financial reporting based on our audit. We are a public accounting firm registered with the PCAOB and are required to be independent with respect to the Company in accordance with the U.S. federal securities laws and the applicable rules and regulations of the Securities and Exchange Commission and the PCAOB.

We conducted our audit in accordance with the standards of the PCAOB. Those standards require that we plan and perform the audit to obtain reasonable assurance about whether effective internal control over financial reporting was maintained in all material respects.

Our audit included obtaining an understanding of internal control over financial reporting, assessing the risk that a material weakness exists, testing and evaluating the design and operating effectiveness of internal control based on the assessed risk, and performing such other procedures as we considered necessary in the circumstances. We believe that our audit provides a reasonable basis for our opinion.

Definition and Limitations of Internal Control over Financial Reporting

A company’s internal control over financial reporting is a process designed to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles. A company’s internal control over financial reporting includes those policies and procedures that (1) pertain to the maintenance of records that, in reasonable detail, accurately and fairly reflect the transactions and dispositions of the assets of the company; (2) provide reasonable assurance that transactions are recorded as necessary to permit preparation of financial statements in accordance with generally accepted accounting principles, and that receipts and expenditures of the company are being made only in accordance with authorizations of management and directors of the company; and (3) provide reasonable assurance regarding prevention or timely detection of unauthorized acquisition, use, or disposition of the company’s assets that could have a material effect on the financial statements.

Because of its inherent limitations, internal control over financial reporting may not prevent or detect misstatements. Also, projections of any evaluation of effectiveness to future periods are subject to the risk that controls may become inadequate because of changes in conditions, or that the degree of compliance with the policies or procedures may deteriorate.


/s/ Ernst & Young LLP
Atlanta, GeorgiaGA
February 24, 2020March 1, 2022


45

Item 9B.    Other Information

Not applicable.

Item 9C.    Disclosure Regarding Foreign Jurisdictions that Prevent Inspections

Not applicable

Part III

Item 10.        Directors, Executive Officers and Corporate Governance

Information required by this item is incorporated herein by reference to our proxy statement for the 20202022 Annual Meeting of Shareholders (the “2020“2022 Proxy Statement”). The 20202022 Proxy Statement will be filed with the SEC not later than 120 days subsequent to December 31, 2019.2021.

Item 11.        Executive Compensation

The information required by this item is incorporated herein by reference to the 20202022 Proxy Statement.

Item 12.        Security Ownership of Certain Beneficial Owners and Management and Related Shareholder Matters

The information required by this item is incorporated herein by reference to the 20202022 Proxy Statement.

Item 13.        Certain Relationships and Related Transactions, and Director Independence

The information required by this item is incorporated herein by reference to the 20202022 Proxy Statement.

Item 14.        Principle Accounting Fees and Services

The information required by this item is incorporated herein by reference to the 20202022 Proxy Statement.

Part IV

Item 15.        Exhibits, Financial Statement Schedules

(a)(1) and (2)List of Financial Statements and Financial Statement Schedules.
(a)(1) and (2)    List of Financial Statements and Financial Statement Schedules.

The response to this portion of Item 15 is submitted as a separate section of this report.

(a)(3)List of Exhibits.
(a)(3)    List of Exhibits.

The response to this portion of Item 15 is submitted as a separate section of this report.

(b)Exhibits.
(b)    Exhibits.
        
The response to this portion of Item 15 is submitted as a separate section of this report.

(c)Financial Statement Schedules.
(c)    Financial Statement Schedules.

The response to this portion of Item 15 is submitted as a separate section of this report.


46

SIGNATURES

Pursuant to the requirements of Section 13 or 15(d) of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned, thereunto duly authorized.
 
Forward Air Corporation
Date:March 1, 2022By:/s/ Rebecca J. Garbrick
Rebecca J. Garbrick
Chief Financial Officer and Treasurer
(Principal Financial Officer and Duly Authorized Officer)
Forward Air Corporation
Date:February 24, 2020By:   /s/ Michael J. Morris
Michael J. Morris
Chief Financial Officer and Treasurer
(Principal Financial Officer and Duly Authorized Officer)


47

Pursuant to the requirements of the Securities Exchange Act of 1934, this report has been signed below by the following persons on behalf of the registrant and in the capacities and on the dates indicated.
 
SignatureTitleDate
/s/ Thomas SchmittChairman, President and Chief Executive OfficerMarch 1, 2022
Thomas Schmitt(Principal Executive Officer)
/s/ Rebecca J. GarbrickChief Financial Officer and TreasurerMarch 1, 2022
Rebecca J. Garbrick(Principal Financial Officer)
/s/ R. Craig CarlockLead DirectorMarch 1, 2022
R. Craig Carlock
/s/ Ronald W. AllenDirectorMarch 1, 2022
Ronald W. Allen
SignatureTitleDate
/s/ Thomas SchmittChairman, President and Chief Executive OfficerFebruary 24, 2020
Thomas Schmitt

(Principal Executive Officer)
/s/ Michael J. MorrisChief Financial Officer and TreasurerFebruary 24, 2020
Michael J. Morris(Principal Financial Officer)
/s/ R. Craig CarlockLead DirectorFebruary 24, 2020
R. Craig Carlock
/s/ Ronald W. AllenDirectorFebruary 24, 2020
Ronald W. Allen
/s/ Ana B. AmicarellaDirectorFebruary 24, 2020March 1, 2022
Ana B. Amicarella

/s/ Valerie A. BonebrakeDirectorFebruary 24, 2020March 1, 2022
Valerie A. Bonebrake
/s/ C. Robert CampbellDirectorFebruary 24, 2020March 1, 2022
C. Robert Campbell
/s/ C. John Langley, Jr.George MayesDirectorFebruary 24, 2020March 1, 2022
C. John Langley, Jr.George Mayes
/s/ G. Michael LynchDirectorFebruary 24, 2020March 1, 2022
G. Michael Lynch
/s/ Laurie A. TuckerDirectorFebruary 24, 2020March 1, 2022
Laurie A. Tucker
/s/ W. Gil WestChitra NayakDirectorFebruary 24, 2020March 1, 2022
W. Gil WestChitra Nayak
/s/ Scott NiswongerDirectorMarch 1, 2022
Scott Niswonger
/s/ Javier PolitDirectorMarch 1, 2022
Javier Polit
/s/ Richard RobertsDirectorMarch 1, 2022
Richard Roberts



48

Annual Report on Form 10-K

Item 8, Item 15(a)(1) and (2), (a)(3), (b) and (c)

List of Financial Statements and Financial Statement Schedule

Financial Statements and Supplementary Data

Certain Exhibits

Financial Statement Schedule

Year Ended December 31, 20192021

Forward Air Corporation

Greeneville, Tennessee


F-1

Forward Air Corporation

Form 10-K — Item 8 and Item 15(a)(1) and (2)

Index to Financial Statements and Financial Statement Schedule

The following consolidated financial statements of Forward Air Corporation are included as a separate section of this report:


The following financial statement schedule of Forward Air Corporation is included as a separate section of this report.


All other schedules for which provision is made in the applicable accounting regulation of the Securities and Exchange Commission are not required under the related instructions or are inapplicable and, therefore, have been omitted.

F-2


Report of Independent Registered Public Accounting Firm

To the Shareholders and the Board of Directors of Forward Air Corporation

Opinion on the Financial Statements

We have audited the accompanying consolidated balance sheets of Forward Air Corporation (the Company) as of December 31, 20192021 and 2018,2020, the related consolidated statements of comprehensive income, shareholders'shareholders’ equity, and cash flows for each of the three years in the period ended December 31, 2019,2021, and the related notes and financial statement schedule listed in the Index at Item 15(a) (collectively referred to as the “consolidated financial statements“statements”). In our opinion, the consolidated financial statements present fairly, in all material respects, the financial position of the Company at December 31, 20192021 and 2018,2020, and the results of its operations and its cash flows for each of the three years in the period ended December 31, 2019,2021, in conformity with U.S. generally accepted accounting principles.

We also have audited, in accordance with the standards of the Public Company Accounting Oversight Board (United States) (PCAOB), Forward Air Corporation’sthe Company’s internal control over financial reporting as of December 31, 2019,2021, based on criteria established in Internal Control-Integrated Framework issued by the Committee of Sponsoring Organizations of the Treadway Commission (2013 framework) and our report dated February 24, 2020March 1, 2022 expressed an unqualified opinion thereon.

Adoption of ASC 842, Leases

As discussed in Note 6 to the consolidated financial statements, the Company changed its method of accounting for leases in 2019 due to the adoption of ASC 842, Leases.

Basis for Opinion

These financial statements are the responsibility of the Company'sCompany’s management. Our responsibility is to express an opinion on the Company’s financial statements based on our audits. We are a public accounting firm registered with the PCAOB and are required to be independent with respect to the Company in accordance with the U.S. federal securities laws and the applicable rules and regulations of the Securities and Exchange Commission and the PCAOB.

We conducted our audits in accordance with the standards of the PCAOB. Those standards require that we plan and perform the audit to obtain reasonable assurance about whether the financial statements are free of material misstatement, whether due to error or fraud. Our audits included performing procedures to assess the risks of material misstatement of the financial statements, whether due to error or fraud, and performing procedures that respond to those risks. Such procedures included examining, on a test basis, evidence regarding the amounts and disclosures in the financial statements. Our audits also included evaluating the accounting principles used and significant estimates made by management, as well as evaluating the overall presentation of the financial statements. We believe that our audits provide a reasonable basis for our opinion.

Critical Audit MattersMatter

The critical audit mattersmatter communicated below are mattersis a matter arising from the current period audit of the financial statements that werewas communicated or required to be communicated to the audit committee and that: (1) relaterelates to accounts or disclosures that are material to the financial statements and (2) involved our especially challenging, subjective or complex judgments. The communication of a critical audit mattersmatter does not alter in any way our opinion on the consolidated financial statements, taken as a whole, and we are not, by communicatedcommunicating the critical audit mattersmatter below, providing a separate opinionsopinion on the critical audit mattersmatter or on the accounts or disclosures to which they relate.it relates.




F-3

Self-Insurance Loss Reserves
Self-Insurance Loss Reserves
Description of the Matter
The liability for self-insurance loss reserves totaled $66.2$65.6 million at December 31, 20192021 which includes self-insurance reserves for vehicle liability claims. The long-term portion of this liability was included in “Other long-term liabilities,” and the remainder was included in “Insurance and claims” on the Company’s Balance Sheets.Sheet. As more fully described in Note 1 to the consolidated financial statements, the self-insurance reserves include estimates for both known claims and future claims development and are based on company-specific and industry data, as well as general economic information.


Auditing the Company’s self-insurance reserves for vehicle liability claims was complex, highly subjective and required significant judgment due to the actuarial techniques and significant assumptions used. The Company utilizes actuarial analyses to evaluate open claims and estimate the ongoing development exposure. The most significant assumptions used in the estimation process include determining the trend in loss costs, the expected consistency in the frequency and severity of claims, incurred but not yet reported, changes in the timing of the reporting of losses from the loss date to the notification date, and the expected costs to settle unpaid claims.
How We Addressed the Matter in Our Audit
We tested internal controls over management’s review of the completeness and accuracy of data inputs used in the actuarial analysis and review of the actuarial assumptions and reserve calculations.


To test the self-insurance loss reserves for vehicle liability claims, our audit procedures included, among others, evaluating the methodologies used and the significant actuarial assumptions discussed above, as well as performing substantive procedures over underlying data and calculations used in the analyses. We tested claims data by agreeing the data to supporting source documentation and payment information. We evaluated whether changes to the reserves for known claims were being recognized timely based on the underlying available data and current estimates. We involved actuarial specialists to assist in our evaluation of the actuarial methodologies used as well as to independently calculate a range of reserve estimates for comparison to the recorded reserves.

Accounting for Acquisitions
Description of the Matter
During 2019, the Company acquired certain net assets of FSA Logistix (“FSA”) and O.S.T. Logistics, Inc. and O.S.T. Trucking Co., Inc. (together referred to as “O.S.T.”) for total net consideration of $39 million and a potential earnout of up to $15 million, as disclosed in Note 2 to the consolidated financial statements. These transactions were accounted for as business combinations.

Auditing the Company's accounting for its business combinations was complex due to the significant estimation required by management to determine the fair value of the acquired assets and liabilities, especially the customer relationship intangible assets of $23.6 million and the contingent consideration liability of $11.8 million. The significant estimation was primarily due to the complexity of the valuation models used by management to measure the fair value of the customer-related intangible assets and the contingent consideration liability and the sensitivity of the respective fair values to changes in the significant underlying assumptions. The Company used a discounted cash flow model to measure the customer-related intangible assets. The significant assumptions used to estimate the value of the intangible assets included discount rates and certain assumptions that form the basis of the forecasted results (e.g., revenue growth rates, operating profit margin and customer attrition rates). The Company used a Monte Carlo simulation to measure the contingent consideration. The significant assumptions used in the simulation included volatility, discount rate, revenue projections and timing of expected payments. These significant assumptions are forward looking and could be affected by future economic and market conditions.


/s/ Ernst & Young LLP

We have served as the Company’s auditor since 1991

Atlanta, GA
March 1, 2022
F-4
How We Addressed the Matter in Our Audit
We tested the Company's controls over its accounting for acquisitions. For example, we tested controls over the recognition and measurement of consideration transferred (including contingent consideration) and customer-related intangible assets acquired, including management review controls over the valuation models and underlying assumptions used to develop such estimates.


To test the estimated fair value of the customer-related intangible assets, we performed audit procedures that included, among others, evaluating the Company's use of the income approach (the excess earnings method) and testing the significant assumptions used in the model, including the completeness and accuracy of the underlying data. For example, we compared the significant assumptions to current industry, market and economic trends, assumptions used to value similar assets in other acquisitions, historical results of the acquired business, and other guidelines used by companies within the same industry. We involved our valuation specialists to assist in our evaluation of the significant assumptions and to assist with reconciling the prospective financial information with other prospective financial information prepared by the Company. To test the fair value of the contingent consideration, we performed audit procedures that included, among others, assessing the terms of the arrangement, including the conditions that must be met for the contingent consideration to become payable. We also involved our valuation specialists to assist in evaluating the Company's use of a Monte Carlo simulation and testing the significant assumptions used in the model, including the completeness and accuracy of the underlying data. For example, we compared the significant assumptions to current industry, market and economic trends and to the Company's budgets and forecasts. For the customer-related intangible assets, we also performed a sensitivity analysis of the significant assumptions to evaluate the change in the fair values that would result from changes in the assumptions.

Forward Air Corporation
Consolidated Balance Sheets
(In thousands, except share data)
 December 31,
2021
December 31,
2020
Assets  
Current assets:  
Cash and cash equivalents$37,316 $40,254 
Accounts receivable, less allowance of $3,260 in 2021 and $2,273 in 2020208,085 156,490 
Other receivables8,097 — 
Prepaid expenses22,283 21,410 
Other current assets7,026 6,740 
Current assets held for sale— 21,002 
Total current assets282,807 245,896 
Property and equipment, net219,095 189,867 
Operating lease right-of-use assets148,198 123,338 
Goodwill266,752 244,982 
Other acquired intangibles, net of accumulated amortization of $107,337 in 2021 and $93,009 in 2020154,717 145,032 
Other assets46,254 45,181 
Noncurrent assets held for sale— 53,097 
Total assets$1,117,823 $1,047,393 
Liabilities and Shareholders’ Equity
Current liabilities:
Accounts payable$44,837 $38,371 
Accrued expenses61,621 51,264 
Other current liabilities4,614 10,580 
Current portion of debt and finance lease obligations6,088 1,801 
Current portion of operating lease liabilities47,532 43,680 
Current liabilities held for sale— 25,924 
Total current liabilities164,692 171,620 
Finance lease obligations, less current portion9,571 5,010 
Operating lease liabilities, less current portion101,409 80,346 
Long-term debt, less current portion and debt issuance costs155,466 112,398 
Other long-term liabilities49,624 54,129 
Deferred income taxes43,407 41,986 
Noncurrent liabilities held for sale— 34,575 
Commitments and contingencies (Note 9)— — 
Shareholders’ equity:
Preferred stock, $0.01 par value: Authorized shares - 5,000,000; no shares issued or outstanding in 2021 and 2020— — 
Common stock, $0.01 par value: Authorized shares - 50,000,000; issued and outstanding shares - 26,968,788 in 2021 and 27,316,434 in 2020270 273 
Additional paid-in capital258,474 242,916 
Retained earnings334,910 304,140 
Total shareholders’ equity593,654 547,329 
Total liabilities and shareholders’ equity$1,117,823 $1,047,393 

/s/ Ernst & Young LLP
We have served as the Company‘s auditor since 1991.
Atlanta, Georgia
February 24, 2020

Forward Air Corporation
Consolidated Balance Sheets
(Dollars in thousands)
 December 31,
2019
 December 31,
2018
Assets   
Current assets:   
Cash and cash equivalents$64,749
 $25,657
Accounts receivable, less allowance of $2,101 in 2019 and $2,081 in 2018150,197
 156,359
Inventories2,132
 2,240
Prepaid expenses and other current assets15,418
 11,763
Income tax receivable3,822
 5,063
Total current assets236,318
 201,082
Property and equipment: 
  
Land16,928
 16,928
Buildings65,919
 65,919
Equipment322,029
 311,573
Leasehold improvements16,852
 14,165
Construction in progress5,009
 5,315
Total property and equipment426,737
 413,900
Less accumulated depreciation and amortization213,706
 204,005
Net property and equipment213,031
 209,895
Operating lease right-of-use assets151,657
 
Goodwill and other acquired intangibles: 
  
Goodwill221,105
 199,092
Other acquired intangibles, net of accumulated amortization of $91,879 in 2019 and $80,666 in 2018127,798
 113,661
Total net goodwill and other acquired intangibles348,903
 312,753
Other assets40,969
 36,485
Total assets$990,878
 $760,215

The accompanying notes are an integral part of the consolidated financial statements.


F-5
Forward Air Corporation
Consolidated Balance Sheets (Continued)
(Dollars in thousands)
 December 31,
2019
 December 31,
2018
Liabilities and Shareholders’ Equity   
Current liabilities:   
Accounts payable$29,986
 $34,630
Accrued payroll and related items16,210
 16,959
Insurance and claims accruals16,366
 12,648
Payables to owner-operators14,246
 7,424
Collections on behalf of customers315
 261
Other accrued expenses2,685
 2,492
Current portion of finance lease obligations1,421
 309
Current portion of operating lease obligations50,615
 
Current portion contingent consideration5,320
 
Total current liabilities137,164
 74,723
Finance lease obligations, less current portion4,909
 54
Operating lease obligations, less current portion101,525
 
Long-term debt, less current portion67,340
 47,281
Other long-term liabilities58,816
 47,739
Deferred income taxes43,942
 37,174
Commitments and contingencies (Note 7)


 


Shareholders’ equity: 
  
Preferred stock, $0.01 par value: Authorized shares - 5,000,000; no shares issued
 
Common stock, $0.01 par value: Authorized shares - 50,000,000; issued and outstanding shares - 27,850,233 in 2019 and 28,534,935 in 2018279
 285
Additional paid-in capital226,869
 210,296
Retained earnings350,034
 342,663
Total shareholders’ equity577,182
 553,244
Total liabilities and shareholders’ equity$990,878
 $760,215

Forward Air Corporation
Consolidated Statements of Comprehensive Income
(In thousands, except per share data)
 Year ended
 December 31,
2021
December 31,
2020
December 31,
2019
Operating revenue$1,662,427 $1,269,573 $1,215,187 
Operating expenses:   
Purchased transportation833,075 650,664 586,140 
Salaries, wages and employee benefits327,814 270,785 258,001 
Operating leases79,633 69,720 63,092 
Depreciation and amortization39,552 37,125 36,394 
Insurance and claims42,186 34,912 38,733 
Fuel expense17,027 12,166 17,759 
Other operating expenses163,839 120,277 102,652 
Total operating expenses1,503,126 1,195,649 1,102,771 
Income from continuing operations159,301 73,924 112,416 
Other expense:   
Interest expense, net(4,338)(4,561)(2,711)
Other, net— (3)(1)
Total other expense(4,338)(4,564)(2,712)
Income before income taxes154,963 69,360 109,704 
Income tax expense38,872 16,593 27,382 
Net income from continuing operations116,091 52,767 82,322 
(Loss) income from discontinued operation, net of tax(10,232)(29,034)4,777 
Net income and comprehensive income$105,859 $23,733 $87,099 
Basic net income per share:   
   Continuing operations$4.25 $1.90 $2.89 
   Discontinued operation(0.37)(1.05)0.17 
Net income per share 1
$3.87 $0.84 $3.06 
Diluted net income per share:   
   Continuing operations$4.22 $1.89 $2.87 
   Discontinued operation(0.37)(1.05)0.17 
Net income per share$3.85 $0.84 $3.04 
Dividends per share:$0.84 $0.75 $0.72 
1 Rounding may impact summation of amounts.

The accompanying notes are an integral part of the consolidated financial statements.

F-6
Forward Air Corporation
Consolidated Statements of Comprehensive Income
(In thousands, except per share data)
  
 Year ended
 December 31,
2019
 December 31,
2018
 December 31,
2017
Operating revenue$1,410,395
 $1,320,886
 $1,169,346
      
Operating expenses: 
  
  
Purchased transportation639,007
 613,636
 545,091
Salaries, wages and employee benefits335,163
 300,230
 265,842
Operating leases82,010
 75,677
 63,799
Depreciation and amortization42,109
 42,183
 41,055
Insurance and claims45,440
 35,180
 29,578
Fuel expense24,221
 23,121
 16,542
Other operating expenses123,622
 108,828
 98,682
Total operating expenses1,291,572
 1,198,855
 1,060,589
Income from operations118,823
 122,031
 108,757
      
Other expense: 
  
  
Interest expense(2,711) (1,783) (1,209)
Other, net(1) (2) (11)
Total other expense(2,712) (1,785) (1,220)
Income before income taxes116,111
 120,246
 107,537
Income taxes29,012
 28,195
 20,282
Net income and comprehensive income$87,099
 $92,051
 $87,255
      
Net income per share: 
  
  
Basic$3.06

$3.14

$2.90
Diluted$3.04

$3.12

$2.89
      
Dividends per share:$0.72
 $0.63
 $0.60

Forward Air Corporation
Consolidated Statements of Shareholders' Equity
(In thousands)
 Common StockAdditional
Paid-in
Capital
Retained EarningsTotal
Shareholders’
Equity
 SharesAmount
Balance at December 31, 201828,535 $285 $210,296 $342,663 $553,244 
Net income— — — 87,099 87,099 
Stock options exercised99 4,049 — 4,050 
Other— — (1)(1)(2)
Common stock issued under employee stock purchase plan12 — 614 — 614 
Share-based compensation expense— — 11,907 — 11,907 
Payment of dividends to shareholders— — (20,500)(20,494)
Payment of minimum tax withholdings on share-based awards(50)— — (3,032)(3,032)
Repurchases and retirement of common stock(915)(9)— (56,195)(56,204)
Issuance of share-based awards169 (2)— — 
Balance at December 31, 201927,850 $279 $226,869 $350,034 $577,182 
Net income— — — 23,733 23,733 
Stock options exercised89 4,236 — 4,237 
Common stock issued under employee stock purchase plan15 — 664 — 664 
Share-based compensation expense— — 11,138 — 11,138 
Payment of dividends to shareholders— — 10 (20,879)(20,869)
Payment of minimum tax withholdings on share-based awards(59)— — (3,508)(3,508)
Repurchases and retirement of common stock(787)(8)— (45,240)(45,248)
Issuance of share-based awards208 (1)— — 
Balance at December 31, 202027,316 $273 $242,916 $304,140 $547,329 
Net income— — — 105,859 105,859 
Stock options exercised69 3,705 — 3,706 
Common stock issued under employee stock purchase plan12 — 911 — 911 
Share-based compensation expense— — 10,929 — 10,929 
Payment of dividends to shareholders— — 14 (22,990)(22,976)
Payment of minimum tax withholdings on share-based awards(39)— — (3,115)(3,115)
Repurchases and retirement of common stock(535)(5)— (48,984)(48,989)
Issuance of share-based awards146 (1)— — 
Balance at December 31, 202126,969 $270 $258,474 $334,910 $593,654 

The accompanying notes are an integral part of the consolidated financial statements.

F-7
Forward Air Corporation
Consolidated Statements of Shareholders' Equity
(In thousands, except share data)
 Common Stock Additional
Paid-in
Capital
 Retained Earnings Total
Shareholders'
Equity
 Shares Amount   
Balance at December 31, 201630,090
 $301
 $179,512
 $318,533
 $498,346
Net income and comprehensive income for 2017
 
 
 87,255
 87,255
Exercise of stock options206
 2
 7,270
 
 7,272
Conversion of deferred stock10
 
 
 
 
Common stock issued under employee stock purchase plan10
 
 458
 
 458
Share-based compensation
 
 8,103
 
 8,103
Dividends ($0.60 per share)
 
 4
 (18,056) (18,052)
Cash settlement of share-based awards for minimum tax withholdings(35) 
 
 (1,700) (1,700)
Share repurchases(948) (9) 
 (48,974) (48,983)
Vesting of previously non-vested shares121
 1
 (1) 
 
Balance at December 31, 201729,454
 295
 195,346
 337,058
 532,699
Net income and comprehensive income for 2018
 
 
 92,051
 92,051
Exercise of stock options95
 1
 3,920
 
 3,921
Other
 
 
 (30) (30)
Common stock issued under employee stock purchase plan9
 
 479
 
 479
Share-based compensation
 
 10,549
 
 10,549
Dividends ($0.63 per share)
 
 3
 (18,430) (18,427)
Cash settlement of share-based awards for minimum tax withholdings(33) (1) 
 (1,871) (1,872)
Share repurchases(1,109) (11) 
 (66,115) (66,126)
Vesting of previously non-vested shares119
 1
 (1) 
 
Balance at December 31, 201828,535
 285
 210,296
 342,663
 553,244
Net income and comprehensive income for 2019





87,099

87,099
Exercise of stock options99

1

4,049



4,050
Other



(1)
(1)
(2)
Common stock issued under employee stock purchase plan12



614



614
Share-based compensation



11,907



11,907
Dividends ($0.72 per share)



6

(20,500)
(20,494)
Cash settlement of share-based awards for minimum tax withholdings(50)




(3,032)
(3,032)
Share repurchases(915)
(9)


(56,195)
(56,204)
Vesting of previously non-vested shares169

2

(2)



Balance at December 31, 201927,850

$279

$226,869

$350,034

$577,182


The accompanying notes are an integral partTable of the consolidated financial statements.

Forward Air Corporation
Consolidated Statements of Cash Flows
(In thousands)
 Year ended
 December 31,
2019
 December 31,
2018
 December 31,
2017
Operating activities:     
Net income$87,099
 $92,051
 $87,255
Adjustments to reconcile net income to net cash provided by operating activities 
  
  
Depreciation and amortization42,109
 42,183
 41,055
Change in fair value of earn-out liability(33) (455) 
Share-based compensation11,907
 10,549
 8,103
Loss (gain) on disposal of property and equipment1,121
 (171) 1,281
Provision for loss on receivables761
 139
 1,814
Provision for revenue adjustments3,342
 3,628
 3,055
Deferred income taxes6,768
 8,094
 (12,068)
Changes in operating assets and liabilities 
  
  
Accounts receivable2,059
 (12,178) (33,457)
Prepaid expenses and other assets(6,098) (2,565) (1,204)
Income taxes1,284
 (1,256) (3,480)
Accounts payable and accrued expenses8,700
 12,535
 11,010
Net cash provided by operating activities159,019
 152,554
 103,364
      
Investing activities: 
  
  
Proceeds from disposal of property and equipment3,294
 7,059
 2,440
Purchases of property and equipment(28,209) (42,293) (38,265)
Acquisition of business, net of cash acquired(39,000)
(19,987)
(23,140)
Other
 (242) (222)
Net cash used in investing activities(63,915) (55,463) (59,187)
      
Financing activities: 
  
  
Payments of finance lease obligations(946) (302) (42,790)
Proceeds from senior credit facility20,000
 7,000
 55,000
Proceeds from exercise of stock options4,050
 3,921
 7,272
Payments of cash dividends(20,494) (18,427) (18,052)
Repurchase of common stock (repurchase program)(56,204) (66,126) (48,983)
Common stock issued under employee stock purchase plan614
 479
 458
Cash settlement of share-based awards for tax withholdings(3,032) (1,872) (1,700)
Net cash used in financing activities(56,012) (75,327) (48,795)
Net increase (decrease) in cash39,092
 21,764
 (4,618)
Cash at beginning of year25,657
 3,893
 8,511
Cash at end of year$64,749
 $25,657
 $3,893

Forward Air Corporation
Consolidated Statements of Cash Flows
(In thousands)
 Year Ended
 December 31,
2021
December 31,
2020
December 31,
2019
Operating activities:   
Net income from continuing operations$116,091 $52,767 $82,322 
Adjustments to reconcile net income of continuing operations to net cash provided by operating activities of continuing operations:   
Depreciation and amortization39,552 37,125 36,394 
Change in fair value of earn-out liability(496)379 (33)
Share-based compensation expense10,913 11,033 11,715 
Provision for revenue adjustments7,943 4,751 3,339 
Deferred income tax expense1,421 772 7,089 
Other1,076 587 1,497 
Changes in operating assets and liabilities, net of effects from the purchase of acquired companies:   
Accounts receivable(52,684)(25,739)653 
Other receivables(8,097)— — 
Prepaid expenses, other current assets and other assets(8,002)(9,424)(4,662)
Accounts payable, accrued expenses and other long-term liabilities17,179 23,854 7,212 
Net cash provided by operating activities of continuing operations124,896 96,105 145,526 
Investing activities:   
Proceeds from sale of property and equipment2,643 2,413 2,661 
Purchases of property and equipment(39,109)(20,268)(22,007)
Purchase of businesses, net of cash acquired(59,866)(63,651)(39,000)
Net cash used in investing activities of continuing operations(96,332)(81,506)(58,346)
Financing activities:   
Proceeds from revolving credit facility195,000 65,000 20,000 
Payments on revolving credit facility(150,000)(20,000)— 
Repayments of finance lease obligations(2,423)(1,446)(946)
Payment of debt issuance costs(482)— — 
Proceeds from issuance of common stock upon stock option exercises3,706 4,237 4,050 
Payment of earn-out liability(6,519)(5,284)— 
Payments of dividends to shareholders(22,976)(20,869)(20,494)
Repurchases and retirement of common stock(48,989)(45,248)(56,204)
Proceeds from common stock issued under employee stock purchase plan911 664 614 
Payment of minimum tax withholdings on share-based awards(3,115)(3,508)(3,032)
Contributions from (distributions to) subsidiary held for sale3,385 (12,640)7,924 
Net cash used in financing activities of continuing operations(31,502)(39,094)(48,088)
Net (decrease) increase in cash of continuing operations(2,938)(24,495)39,092 
Cash from discontinued operation:
Net cash (used in) provided by operating activities of discontinued operation(4,635)(11,439)13,472 
Net cash provided by (used in) investing activities of discontinued operation8,020 (1,201)(5,548)
Net cash (used in) provided by financing activities of discontinued operation(3,385)12,640 (7,924)
(Decrease) increase in cash and cash equivalents(2,938)(24,495)39,092 
Cash and cash equivalents at beginning of period of continuing operations40,254 64,749 25,657 
Cash at beginning of period of discontinued operation— — — 
(Decrease) increase in cash and cash equivalents(2,938)(24,495)39,092 
Less: cash at beginning of period of discontinued operation— — — 
Cash and cash equivalents at end of period of continuing operations$37,316 $40,254 $64,749 
The accompanying notes are an integral part of the consolidated financial statements

F-8
F-10

Table of Contents        
FORWARD AIR CORPORATION
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
DECEMBER 31, 20192021
(In thousands, except share and per share data)


1.        Operations and Summary of Significant Accounting Policies

Basis of Presentation and Principles of Consolidation

Forward Air Corporation'sCorporation and its subsidiaries (“Forward Air or the Company”“Company) services are classified into 3 principalis a leading asset-light freight and logistics company. The Company has 2 reportable segments: Expedited Freight Intermodal and Pool Distribution ("Pool") (See note 10).Intermodal. The Company conducts business in the United States and Canada.

Through theThe Expedited Freight segment the Company operates a comprehensive national network to provideprovides expedited regional, inter-regional and national less-than-truckload (“LTL), truckload and final mile services. Expedited Freight also offers customers local pick-up and delivery and other services including final mile, truckload, shipment consolidation and deconsolidation, warehousing, customs brokerage and other handling.

The Company's Intermodal segment provides first- and last-mile high value intermodal container drayage services both to and from seaports and railheads. Intermodal also offers dedicated contract and Container Freight Stationcontainer freight station (“CFS”CFS) warehouse and handling services. Today, Intermodal operates primarily in the Midwest and Southeast, with a smaller operational presence in the Southwest United States.

In the Pool Distribution segment, the Company provides high-frequency handling and distribution of time sensitive product to numerous destinations within a specific geographic region. The Company offers this service throughout the Mid-Atlantic, Southeast, Midwest and Southwest United States.

The accompanyingCompany’s consolidated financial statements of the Company include Forward Air Corporation and its wholly-owned subsidiaries. Intercompany accounts and transactions have been eliminated in consolidation.

On April 23, 2020, the Board of Directors (the “Board”) of the Company approved a strategy to divest of the Pool Distribution business (“Pool), and the sale of Pool was completed on February 12, 2021. Pool provided high-frequency handling and distribution of time sensitive products to numerous destinations within a specific geographic region. As a result of the strategy to divest of Pool, the results of operations for Pool are presented as a discontinued operation in the Consolidated Statements of Comprehensive Income for all periods presented. In addition, assets and liabilities were reflected as “Assets and liabilities held for sale in the Consolidated Balance Sheets for the prior period. Unless otherwise noted, amounts, percentages and discussion for all periods reflect the results of operations, financial condition and cash flows from the Company’s continuing operations. Refer to Note 2, Discontinued Operation and Held for Sale, for further discussion.
Use of Estimates

The preparation of the consolidated financial statements in conformity with U.S. generally accepted accounting principles generally accepted in the United States(“GAAP”) requires management to make estimates and assumptions that affect the reported amounts reported inof assets and liabilities and disclosure of contingent assets and liabilities at the consolidateddate of the financial statements and accompanying notes.expenses during the reporting period. Actual results could differ from those estimates.

Allowance for Doubtful Accounts
The Company evaluates the collectability of its accounts receivable based on a combination of factors. In circumstances in which the Company is aware of a specific customer’s inabilityCertain prior period amounts have been reclassified to meet its financial obligationsconform to the Company (for example, bankruptcy filings, accounts turned over for collection, or litigation), the Company records a specific reserve for these bad debts against amounts due to reduce the net recognized receivable to the amount the Company reasonably believes will be collected. For all other customers, the Company recognizes reserves for these bad debts based on the length of time the receivables are past due. Specifically, amounts that are 90 days or more past due are reserved at 50.0% for Expedited Freight, 10.0% for Intermodal, 25.0% for Pool. If circumstances change (i.e., the Company experiences higher than expected defaults or an unexpected material adverse change in a customer’s ability to meet its financial obligations to the Company), the estimates of the recoverability of amounts due to the Company could be changed by a material amount. Accounts are written off after all means of collection, including legal action, have been exhausted.current period presentation.

Allowance for Revenue Adjustments
The Company’s allowance for revenue adjustments consists of amounts reserved for billing rate changes that are not captured upon load initiation. These adjustments are recorded in revenue from operations and generally arise: (1) when the sales department contemporaneously grants small rate changes (“spot quotes”) to customers that differ from the standard rates in the system; (2) when freight requires dimensionalization or is reweighed resulting in a different required rate; (3) when billing errors occur; and (4) when data entry errors occur. When appropriate, permanent rate changes are initiated and reflected in the system. The Company monitors the manual revenue adjustments closely through the employment of various controls that are in place to ensure that revenue recognition is not compromised. During 2019, average revenue adjustments per month were approximately $278 on average revenue per month of approximately $117,533 (0.2% of monthly revenue). In order to estimate the allowance for revenue adjustments related to ending accounts receivable, the Company prepares an analysis that considers average monthly revenue adjustments and the average lag for identifying and quantifying these revenue adjustments. Based on this analysis, the

F-11

FORWARD AIR CORPORATION
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued)
December 31, 2019
(In thousands, except share and per share data)

Company establishes an allowance covering approximately 35-105 days (dependent upon experience in the last twelve months) of average revenue adjustments, adjusted for rebates and billing errors. The lag is periodically adjusted based on actual historical experience. Additionally, the average amount of revenue adjustments per month can vary in relation to the level of sales or based on other factors (such as personnel issues that could result in excessive manual errors or in excessive spot quotes being granted). Both of these significant assumptions are continually evaluated for appropriateness.

Self-Insurance Loss Reserves

Under U.S. Department of Transportation (“DOT”) regulations, the Company is liable for property damage and personal injuries caused by owner-operators and Company-employed drivers while they are operating on the Company's behalf. Additionally, from time to time, the drivers employed and engaged by the third-party transportation carriers the Company contracts with are involved in accidents, which may result in serious personal injuries. The resulting types and/or amounts of damages may be excluded by or exceed the amount of insurance coverage maintained by the contracted carrier. Although these drivers are not Company employees, all of these drivers are employees, owner-operators, or independent contractors working for carriers and, from time to time, claims may be asserted against us for their actions, or for the Company's actions in retaining them.

The Company currently maintains liability insurance coverage that it believes is adequate to cover third-party claims. The Company has a self-insured retention ("SIR") of $3,000 per occurrence for vehicle and general liability claims and will be responsible for any damages and personal injuries below that self-insured amount. The Company is also responsible for varying annual aggregate deductible amounts of liability for claims in excess of the SIR/deductible. For the policy year that began April 1, 2019, the Company had an annual $6,000 aggregate deductible for claims between $3,000 and $5,000. The Company also had a $2,500 aggregate deductible for claims between $5,000 and $10,000. As a result, the Company is responsible for the first $7,500 per claim, until it meets the $6,000 aggregate deductible for claims between $3,000 and $5,000 and the $2,500 aggregate deductible for claims between $5,000 and $10,000. This insurance covers vehicle liability and general liability claims for the Expedited Frieght, excluding its truckload operation, and Pool Distribution segments. Truckload maintains separate liability insurance coverage for claims between $0 and $5,000, and for the policy year that began April 1, 2019, truckload had no SIR for claims in this layer. Intermodal maintains separate liability insurance coverage for all liability claims. For the policy year that began April 1, 2019, Intermodal had an SIR of $50 for each claim. The Company also maintains brokerage liability insurance coverage to cover third-party claims for damages and personal injuries arising from accidents with drivers employed and engaged by third-party transportation carriers, and this policy has an SIR of $100 for each claim.

The Company may also be subject to claims for workers’ compensation. The Company maintains workers’ compensation insurance coverage that it believes is adequate to cover such claims. The Company has a SIR of approximately $350 for each such claim, except in Ohio, where it is a qualified self-insured entity with an approximately $500 SIR.

The amount of self-insurance loss reserves and loss adjustment expenses is determined based on an estimation process that uses information obtained from both company-specific and industry data, as well as general economic information. The Company estimates its self-insurance loss exposure by evaluating the merits and circumstances surrounding individual known claims and by performing actuarial analysis to determine an estimate of probable losses on claims incurred but not reported.  Such losses should be realized immediately as the events underlying the claims have already occurred as of the balance sheet dates. 

The estimation process for self-insurance loss exposure requires management to continuously monitor and evaluate the life cycle of claims. Using data obtained from this monitoring and the Company’s assumptions about the emerging trends, management develops an estimate of ultimate claims based on its historical experience and other available market information. The most significant assumptions used in the estimation process include determining the trend in loss costs, the expected consistency in the frequency and severity of claims incurred but not yet reported, changes in the timing of the reporting of losses from the loss date to the notification date, and expected costs to settle unpaid claims. The Company utilizes quarterly actuarial analyses to evaluate open claims and estimate the ongoing development exposure.

As of December 31, 2019 and 2018, the Company had insurance reserves of $66,176 and $54,228, respectively, which included reserves in excess of the SIR expected to be reimbursed from third-party insurance carriers. The long-term portion of this liability is $49,810, which is included in “Other long-term liabilities,” and the remainder is included in “Insurance and Claims accruals” on the Company’s Balance Sheets.



F-12

FORWARD AIR CORPORATION
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued)
December 31, 2019
(In thousands, except share and per share data)

As of December 31, 2019, the Company recognized an insurance proceeds receivable and claims payable of $34,091 for open vehicle and workers’ compensation claims in excess of the Company's stop-loss limits. As of December 31, 2018, the Company recognized an insurance proceeds receivable and claims payable of $28,520 for open vehicle and workers’ compensation claims in excess of the Company's stop-loss limits. These balances are recorded in other assets and other long-term liabilities, respectively, in the Company's consolidated balance sheets.

Revenue and Expense Recognition
The Company's revenue is generated from providing transportation and related services to customers in accordance with contractual agreements, bill of lading ("BOL") contracts and general tariff provisions. Related services include accessorial charges such as terminal handling, storage, equipment rentals and customs brokerage. These services are distinct and are accounted for as separate performance obligations. Generally, the Company's performance obligations begin when a customer's BOL is received and are satisfied when the delivery of a shipment and related services is completed. The Company recognizes revenue for its services over time to coincide with when its customers simultaneously receive and consume the benefits of these services. Performance obligations are short-term with transit days less than a week. Upon delivery of a shipment or related service, customers are billed and remit payment according to payment terms.

Revenue is categorized by line of business as the Company believes this best depicts the nature, timing and amount of revenue and cash flows. For all lines of business, the Company reports revenue on a gross basis as it is the principal in the transaction. In addition, the Company has discretion in setting its service pricing and as a result, the amount earned for these services varies. The Company also has the discretion to select its drivers and other vendors for the services provided to its customers. These factors, discretion in setting prices and discretion in selecting drivers and other vendors, further support reporting revenue on a gross basis. See additional discussion in the Recent Accounting Pronouncements section of this Note and in Note 10, Segment Reporting.

All expenses are recognized when incurred. Purchased transportations expenses are typically due to the owner-operator or third-party transportation provider once the delivery of a shipment and related services is completed. To ensure these expenses are properly recognized when incurred, these costs are recognized over time to coincide with the service performance.

Cash and Cash Equivalents

Cash as of December 31, 2021 and 2020 of $22,308 and $25,246, respectively, consisted of cash on hand and bank deposits. Cash equivalents as of both December 31, 2021 and 2020 of $15,008 consisted of money market deposits. The Company considers all highly liquid investments with aan original maturity of three months or less when purchased to be cash and cash equivalents. The Company does not hold any restricted cash as of December 31, 2019 or 2018.

Allowance for Doubtful Accounts and Revenue Adjustments
 
The Company has a broad range of customers, including freight forwarders, third-party logistics (“3PL”) companies, passenger and cargo airlines, steamship lines, and retailers, located across a diverse geography. In circumstances in which the Company is aware of a specific customer’s inability to meet its financial obligations to the Company, the Company records a specific reserve in order to reduce the net recognized accounts receivable to the amount the Company reasonably believes will be collected. For all other customers, the Company recognizes a general reserve based on a percentage of revenue to ensure accounts receivables are properly recorded at the net amount expected to be collected. The Company sets the general reserve based on historical collection experience combined with forecasts about any expected changes to the collection experience. If circumstances change, expected recoverability of amounts due to the Company may change by a material amount. Accounts are written off after all means of collection, including legal action, have been exhausted.
F-9

FORWARD AIR CORPORATION
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued)
December 31, 2021
(In thousands, except per share data)
The Company records an allowance for revenue adjustments as result of future billing rate changes. Adjustments arise: (a) when small rate changes (“spot quotes”) are granted to customers that differ from the standard rates in the billing system; (b) when freight requires dimensionalization or is reweighed which results in a different rate; (3) when billing errors occur; and (4) when data entry errors occur. In 2021, average revenue adjustments per month were approximately $662 on average revenue per month of approximately $138,536 (0.5% of monthly revenue). The Company estimates an allowance for revenue adjustments based on historical experience, trends and current information. The average amount of revenue adjustments per month can vary in relation to the level of revenue or as a result of other factors. Both the average monthly revenue adjustments and the average lag assumptions are continually evaluated for appropriateness.

Inventories

Inventories of tires, replacement parts, supplies, and fuel for equipment are statedvalued at the lower of cost or market utilizingnet realizable value, using first-in, first-out method. Net realizable value is the FIFO (first-in, first-out) method of determining cost. Inventories of tires and replacement parts are not materialestimated selling price in the aggregate.ordinary course of business. Replacement parts are expensed when placed in service, while tires are capitalized and amortized over their expectedestimated useful life. Replacement parts and tiresExpenses related to the utilization of inventories are included as a component of otherrecorded in “Other operating expensesexpenses” in the consolidated statementsConsolidated Statements of comprehensive income.Comprehensive Income.

Property and Equipment

Property and equipment are statedrecorded at cost. Expenditures for normal repaircost, less accumulated depreciation and maintenance are expensed as incurred.amortization. Depreciation of property and equipment is calculated based upon the cost of the asset, reduced by its estimated salvage value, using theprovided on a straight-line methodbasis over the estimated useful lives of 30 to 40 years for building and improvements, three to ten years for equipment, the lesser of the estimated useful life or the initial lease term for leasehold improvements and five years for computer software. Land is not depreciated and construction in progress is not depreciated until ready for service. Expenditures for maintenance and repairs are charged to expense as follows:incurred.
Buildings30-40 years
Equipment3-10 years
Leasehold improvementsLesser of Useful Life or Initial Lease Term


For internally developed software, all costs incurred during planning and evaluation are expensed. Costs incurred during the application development stage are capitalized and included in property and equipment. Capitalized software also includes software acquired for internal use.

Property and equipment as of December 31, 2021 and 2020 consisted of the following:
December 31,
2021
December 31,
2020
Land$26,479 $26,365 
Buildings and improvements67,269 65,923 
Equipment259,030 246,949 
Leasehold improvements13,780 13,747 
Computer software26,333 23,480 
Construction in progress27,071 4,055 
Total property and equipment419,962 380,519 
Less accumulated depreciation and amortization200,867 190,652 
Total property and equipment, net$219,095 $189,867 

As of December 31, 2021 and 2020, the net book value of computer software included in property and equipment, net was $8,140 and $7,455, respectively. For the years ended December 31, 2021, 2020 and 2019, amortization expense of computer software was $2,394, $2,053 and $1,714, respectively.

Cloud Computing Costs

The Company evaluatescapitalizes the reasonablenesscosts of incurred during the useful livesimplementation stage for cloud computing or hosting arrangements. Costs incurred in the preliminary project stage and salvage values of its assets on an ongoing basis. Results of this evaluationpost-implementation stage, which includes maintenance and training costs, are describedexpensed as incurred. Capitalized software costs are amortized over the straight-line method over three to five years and are recorded in Note 2, Acquisitions, Goodwill and Other Long-Lived Assets.“Prepaid expenses” in the Consolidated Balance Sheets.


F-13
F-10

FORWARD AIR CORPORATION
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued)
December 31, 20192021
(In thousands, except share and per share data)


Goodwill, Intangible Assets and Other Long-Lived Assets
The Company tests goodwill for impairment, at the reporting unit level, annually and when events or circumstances indicate that fair value of a reporting unit may be below its carrying value. A reporting unit is an operating segment or one level below an operating segment, for example, a component. The Company’s reporting units are not its reportable segments.

Goodwill is evaluated annually as of June 30 for impairment using a qualitative assessment or a quantitative one-step assessment. If the Company elects to perform a qualitative assessment and determines the fair value of its reporting units more likely than not exceed the carrying value of their net assets, no further evaluation is necessary. For reporting units where the Company performs a one-step quantitative assessment, the Company compares the fair value of each reporting unit, which is determined based on a combination of an income approach using a discounted cash flow model, and a market approach, which considers comparable companies, to its respective carrying value of net assets, including goodwill. If the fair value of the reporting unit exceeds its carrying value of net assets, the goodwill is not considered impaired. If the carrying value of net assets is higher than the fair value of the reporting unit, the impairment charge is the amount by which the carrying value exceeds the reporting unit’s fair value.

The Company reviews its long-lived assets, which include intangible assets subject to amortization, for impairment whenever events or changes in circumstances indicate that the carrying amount of an asset may not be recoverable. ImpairmentThe evaluation for recoverability is recognized on assets classified as held and used when the sum of undiscounted estimatedperformed at a level where independent cash flows may be attributed to either an asset or asset group. If the Company determines that the carrying amount of an asset or asset group is not recoverable based on the expected to result from the useundiscounted future cash flows of the asset or asset group, an impairment loss is less thanrecorded equal to the excess of the carrying value. If such measurement indicates a possible impairment,amounts over the estimated fair value of the asset is comparedlong-lived assets. Estimates of future cash flows are based on various factors, including current operating results, expected market trends and competitive influences. The Company also evaluates the amortization periods assigned to its net book value to measure the impairment charge, if any. Results of impairment testing are described in Note 2, Acquisitions, Goodwill and Other Long-Lived Assets.

When the criteria have been met for long-livedintangible assets to determine whether events or changes in circumstances warrant revised estimates of useful lives. Assets to be classified as held fordisposed of by sale the assets are recordedreported at the lower of the carrying valueamount or fair value, (less selling costs).less estimated costs to sell.

The results of the Company’s goodwill impairment analyses conducted as of June 30, 2021, 2020 and 2019 indicated that no reduction in the carrying amount of the Company’s goodwill was required.

Changes in the carrying amount of goodwill during the years ended December 31, 2021, 2020 and 2019 are summarized as follows:
Expedited FreightIntermodalConsolidated
Balance as of December 31, 2019$137,034 $78,665 $215,699 
Acquisitions28,234 1,049 29,283 
Balance as of December 31, 2020$165,268 $79,714 $244,982 
Acquisitions4,020 17,750 21,770 
Balance as of December 31, 2021$169,288 $97,464 $266,752 

The Company’s accumulated goodwill impairment is $25,686 related to impairment charges the Company recorded during 2016 pertaining to its TLS reporting unit. The TLS reporting unit operates within the Expedited Freight reportable segment. As of December 31, 2021, approximately $187,608 of goodwill is deductible for tax purposes.

The Company amortizes certain acquired identifiable intangible assets on a straight-line basis over their estimated useful lives, which range from one year to 20 years. The acquired intangible assets have a weighted-average useful life as follows:

F-11

FORWARD AIR CORPORATION
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued)
December 31, 2021
(In thousands, except per share data)
Intangible AssetsWeighted-Average Useful Life
Customer relationships15 years
Non-compete agreements4 years
Trade names4 years

For the years ended December 31, 2021, 2020 and 2019, acquired intangible asset amortization was $14,328, $13,489 and $10,183, respectively. The Company estimates amortization of existing intangible assets will be $16,018 in 2022, $15,779 in 2023, $15,655 in 2024, $15,557 in 2025, and $15,366 in 2026.

Changes in the carrying amount of acquired intangible assets during 2021 and 2020 are summarized as follows:

Gross Carrying Amount
Customer Relationships1
Non-Compete AgreementsTrade NamesTotal
Balance as of December 31, 2019$196,225 $6,652 $1,500 $204,377 
Acquisitions32,191 1,473 — 33,664 
Balance as of December 31, 2020$228,416 $8,125 $1,500 $238,041 
Acquisitions22,961 1,051 — 24,012 
Balance as of December 31, 2021$251,377 $9,176 $1,500 $262,053 


Accumulated Amortization
Customer Relationships1
Non-Compete AgreementsTrade NamesTotal
Balance as of December 31, 2019$73,868 $4,152 $1,500 $79,520 
Amortization expense12,062 1,427 — 13,489 
Balance as of December 31, 2020$85,930 $5,579 $1,500 $93,009 
Amortization expense13,164 1,164 — 14,328 
Balance as of December 31, 2021$99,094 $6,743 $1,500 $107,337 
1Carrying value as of December 31, 2021 and 2020 is inclusive of $16,501 of accumulated impairment.

Accrued Expenses

Accrued expenses as of December 31, 2021 and 2020 consisted of the following:
December 31,
2021
December 31,
2020
Accrued payroll and related items$29,364 $18,545 
Insurance and claims accruals21,172 17,994 
Payables to leased capacity providers11,085 14,725 
Accrued expenses$61,621 $51,264 
Self-Insurance Loss Reserves

The Company’s licensed motor carrier contracts with independent contractor fleets, owner-operators and other third-party transportation capacity providers for most of the transportation services. The Company’s independent contractor fleet owners and owner-operators lease their equipment to the Company’s motor carrier (“Leased Capacity Providers”) and own,
F-12

FORWARD AIR CORPORATION
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued)
December 31, 2021
(In thousands, except per share data)
operate and maintain their own tractors and employ their own drivers. Under U.S. Department of Transportation (“DOT”) regulations, the Company is liable for bodily injury and property damage caused by the Leased Capacity Providers and employee drivers while they are operating equipment under the Company’s various motor carrier authorities. The potential liability associated with any accident can be severe and occurrences are unpredictable.

For vehicle liability, the Company retains a portion of the risk. Below is a summary of the Company’s risk retention on vehicle liability insurance coverage maintained by the Company through $10,000:

Company
Risk Retention
FrequencyLayerPolicy Term
Expedited Freight¹
LTL business$3,000 Occurrence/Accident²$0 to $3,00010/1/2021 to 10/1/2022
Truckload business$2,000 Occurrence/Accident²$0 to $2,00010/1/2021 to 10/1/2022
LTL business$6,000 Policy Term Aggregate³$3,000 to $5,00010/1/2021 to 10/1/2022
LTL, Truckload and Intermodal businesses$2,500 Policy Term Aggregate³$5,000 to $10,00010/1/2021 to 10/1/2022
Intermodal$1,000 Occurrence/Accident²$0 to $1,00010/1/2021 to 10/1/2022
¹ Excluding the Final Mile business, which is primarily a brokered service.
² For each and every accident, the Company is responsible for damages and defense up to these amounts, regardless of the number of claims associated with any accident.
³ During the Policy Term, the Company is responsible for damages and defense within the stated Layer up to the stated, aggregate amount of Company Risk Retention before insurance will respond.

Also, from time to time, when brokering freight, the Company may face claims for the “negligent selection” of outside, contracted carriers that are involved in accidents, and the Company maintains third-party liability insurance coverage with a $100 deductible per occurrence for most of its brokered services. Additionally, the Company maintains workers’ compensation insurance with a self-insured retention of $500 per occurrence.

The Company provides for the estimated costs of vehicle liability and workers’ compensation claims both reported and for claims incurred but not reported. The amount of self-insurance loss reserves and loss adjustment expenses is determined based on an estimation process that uses information obtained from both Company-specific and industry data, as well as general economic information. The most significant assumptions used in the estimation process include determining the trend in loss costs, the expected consistency in the frequency and severity of claims incurred but not yet reported, changes in the timing of the reporting of losses from the loss date to the notification date, and expected costs to settle unpaid claims. The Company estimates its self-insurance loss exposure by evaluating the merits and circumstances surrounding individual known claims and through actuarial analysis to determine an estimate of probable losses on claims incurred but not reported. The Company accrues for the costs of the uninsured portion of pending claims, based on the nature and severity of individual claims and historical claims development trends. Estimating the number and severity of claims, as well as related judgment or settlement amounts is inherently difficult. Failure to establish sufficient insurance reserves and adequately estimate for future insurance claims may cause unfavorable differences between actual self-insurance costs and the reserve estimates.

As of December 31, 2021 and 2020, the Company recorded insurance reserves of $65,649 and $68,647, respectively, inclusive of reserves in excess of the self-insured retention limit that are expected to be reimbursed from insurance carriers. As of December 31, 2021, $21,172 was recorded in “Insurance and claims accruals” and $44,477 was recorded in “Other long-term liabilities” in the Consolidated Balance Sheets. As of December 31, 2020, $17,994 was recorded in “Insurance and claims accruals” and $50,653 was recorded in “Other long-term liabilities” in the Consolidated Balance Sheets.

As of December 31, 2021 and 2020, the Company recognized a receivable for insurance proceeds and a corresponding claims payable for vehicle liability and workers’ compensation claims in excess of the self-insured retention limit. As of December 31, 2021 and 2020, the Company recorded $28,667 and $35,088, respectively, in “Other assets” and “Other long-term liabilities” in the Consolidated Balance Sheets.

F-13

FORWARD AIR CORPORATION
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued)
December 31, 2021
(In thousands, except per share data)
Revenue Recognition
Revenue is recognized when the Company satisfies the performance obligation by the delivery of a shipment in accordance with contractual agreements, bills of lading (“BOLs”) and general tariff provisions. The amount of revenue recognized is measured as the consideration the Company expects to receive in exchange for those services pursuant to a contract with a customer. A contract exists once the Company enters into a contractual agreement with a customer. The Company does not recognize revenue in cases where collectibility is not probable, and defers recognition until collection is probable or payment is received.

The Company generates revenue from the delivery of a shipment and the completion of related services. Revenue for the delivery of a shipment is recorded over time to coincide with when customers simultaneously receive and consume the benefits of the delivery services. Accordingly, revenue billed to a customer for the transportation of freight are recognized over the transit period as the performance obligation to the customer is satisfied. The Company determines the transit period for a shipment based on the pick-up date and the delivery date, which may be estimated if delivery has not occurred as of a reporting period. The determination of the transit period and how much of it has been completed as of a given reporting date may require the Company to make judgments that impact the timing of revenue recognized. For delivery of shipments with a pick-up date in one reporting period and a delivery date in another reporting period, the Company recognizes revenue based on relative transit time in each reporting period. A portion of the total revenue to be billed to the customer after completion of a delivery is recognized in each reporting period based on the percentage of total transit time that has been completed at the end of the applicable reporting period. Upon delivery of a shipment or related service, customers are billed according to the applicable payment terms. Related services are a separate performance obligation and include accessorial charges such as terminal handling, storage, equipment rentals and customs brokerage.

Revenue is classified based on the line of business as the Company believes that best depicts the nature, timing and amount of revenue and cash flows. For all lines of business, the Company records revenue on a gross basis as it is the principal in the transaction as the Company has discretion to determine the amount of consideration. Additionally, the Company has the discretion to select drivers and other vendors for the services provided to customers. These factors, discretion in the amount of consideration and the selection of drivers and other vendors, support revenue recognized on a gross basis.

Leases
 
The Company holdsaccounts for leases classified as bothunder Accounting Standards Codification 842, Leases, (“ASC 842”), where lessees are required to record an asset (right-of-use asset or finance lease asset) and a lease liability. ASC 842 allows for two types of leases for recognition purposes: operating leases and finance. Asfinance leases. Operating leases result in the recognition of January 1, 2019,a single lease expense on a straight-line basis over the lease term, while finance leases result in an accelerated expense. The Company determines if an arrangement contains a lease at inception based on whether or not the Company adopted ASU 2016-02, Leases, which requiredhas the Companyright to recognizecontrol the asset during the contract period. All leases greater than 12 months result in the recognition of a right-of-use asset and a correspondingliability at the lease liabilitycommencement date based on its balance sheet for most leases classified as operating leases under previous guidance. The Company continues to record a right-of-use asset and corresponding lease liability for leases classified as finance leases under the previous guidance. This standard was adopted using the modified retrospective approach as of January 1, 2019 and comparative financial statements have not been presented as allowed per the guidance. As a result, for leases and subleases with terms greater than 12 months, the Company recorded the related right-of-use asset as the balance of the related lease liability, adjusted for any prepaid or accrued lease payments. The lease liability was recorded at the present value of the lease payments over the lease term. See further discussionThe present value of the lease payments is calculated using the applicable weighted-average discount rate. The weighted-average discount rate is based on the discount rate implicit in Note 6, Leases.the lease, or if the implicit rate is not readily determinable from the lease, then the Company estimates an applicable incremental borrowing rate. The incremental borrowing rate is estimated based on the contractual lease term and the Company’s applicable borrowing rate.

Business Combinations

Upon the acquisition of a business, the fair value of the assets acquired and liabilities assumed must be estimated. This requires judgmentsare estimated, which may require judgment regarding the identification of acquired assets and liabilities assumed, some of which may not have been previously recorded byassumed. Once the acquired business, as well as judgments regarding the valuation of all identified acquired assets and assumed liabilities. Theliabilities are identified, the fair value of the assets acquired and liabilities assumed are determined by reviewing the operations, interviewing managementestimated using a variety of approaches that require significant judgments. For intangible assets, significant judgments include, but are not limited to, future cash flows, selection of discount rates, determination of terminal growth rates, and reviewing the financialestimated useful life and contractual informationpattern of use of the acquired business.underlying intangible assets. For tangible assets, significant judgements, include, but are not limited to, current market values, physical and functional obsolescence of the assets, and remaining useful lives. Consideration is typically paid in the form of cash paid upon closing or contingent consideration paid upon satisfaction of a future obligation. If contingent consideration is included inas a component of the purchase price,consideration, the Company values thatthe consideration as of the acquisition date and it is recorded to goodwill.date.

Once the acquired assets and assumed liabilities are identified, the fair values of the assets and liabilities are estimated using a variety of approaches that require significant judgments. For example, intangible assets are typically valued using a discounted cash flow (“DCF”) analysis, which requires estimates of the future cash flows that are attributable to the intangible asset. A DCF analysis also requires significant judgments regarding the selection of discount rates that are intended to reflect the risks that are inherent in the projected cash flows, the determination of terminal growth rates, and judgments about the useful life and pattern of use of the underlying intangible asset. The valuation of acquired property, plant and equipment requires judgments about current market values, replacement costs, the physical and functional obsolescence of the assets and their remaining useful lives. A failure to appropriately assign fair values to acquired assets and assumed liabilities could significantly impact the amount and timing of future depreciation and amortization expense, as well as significantly overstate or understate assets or liabilities.Income Taxes

Goodwill and Other Intangible Assets

Goodwill is recorded at cost based on the excess of purchase price over the fair value of net assets acquired. Goodwill and intangible assets with indefinite lives are not amortized but the Company conducts an annual (or more frequently if circumstances indicate possible impairment) impairment test of goodwill for each reporting unit at June 30 of each year.  Examples of such events or circumstances could include a significant change in business climate or a loss of significant customers. Other intangible assets are amortized over their useful lives. Results of impairment testing are described in Note 2, Acquisitions, Goodwill and Other Long-Lived Assets.

Acquisitions are accounted for using the purchase method.  The definite-lived intangible assets of the Company resulting from acquisition activity and the related amortization are described in Note 2, Acquisitions, Goodwill and Other Long-Lived Assets.



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Table of Contents
FORWARD AIR CORPORATION
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued)
December 31, 20192021
(In thousands, except share and per share data)

Software Development

Costs related to software developed or acquired for internal use are expensed or capitalized based on the applicable stage of software development and any capitalized costs are amortized over their estimated useful life.  The Company typically uses a five-year straight line amortization for the capitalized amounts of software development costs.  As of December 31, 2019 and 2018 the Company had $24,944 and $21,492, respectively, of capitalized software development costs included in property and equipment. Accumulated amortization on these assets was $17,190 and $15,611 at December 31, 2019 and 2018, respectively.  Included in depreciation expense is amortization of capitalized software development costs.  Amortization of capitalized software development for the years ended December 31, 2019, 2018 and 2017 was $1,870, $1,905 and $1,816 respectively.  

As of December 31, 2019 the estimated amortization expense for the next five years of capitalized software development costs is as follows:

2020$1,980
20211,649
20221,370
20231,098
2024740
Total$6,837


Income Taxes

The Company accountstaxes are accounted for income taxes usingunder the asset and liability method, whereby deferredmethod. Deferred tax assets and liabilities are determined based onrecognized for the future tax consequences attributable to differences between the financial reporting and tax basisstatement carrying amounts of existing assets and liabilities and their respective tax bases and operating loss and tax credit carryforwards. Deferred tax assets and liabilities are measured using the enacted tax rates and laws that will beexpected to apply to taxable income in effect when the years in which those temporary differences are expected to be recovered or settled. The Company reportseffect on deferred tax assets and liabilities of a liability for unrecognizedchange in tax benefits resulting from uncertain tax positions taken or expected to be takenrates is recognized in a tax return.  The Company recognizes interest and penalties, if any, related to unrecognized tax benefits in interest expense and operating expenses, respectively. See additional discussionincome in the period that includes the enactment date. Refer to Note 5, 7, Income Taxes.Taxes, for further discussion.

Net Income (Loss) Per Common Share

Basic net income (loss) per common share is computed by dividing net income available to common shareholders(loss) by the weighted-average number of common shares outstanding for theduring each period. The Company's non-vestedRestricted shares containhave non-forfeitable rights to dividends and as a result, are therefore considered participating securities for purposes of computing net income (loss) per common share pursuant to the two-class method. Net income allocated to participating securities was $737 in 2021, $385 in 2020 and $945 in 2019, $881 in 2018 and $700 in 2017. Net losses are not allocated to participating securities in periods in which the Company incurs a net loss.2019. Diluted net income (loss) per common share is computed by dividingassumes the exercise of outstanding stock options and the vesting of performance share awards using the treasury stock method when the effects of such assumptions are dilutive.

A reconciliation of net income available(loss) attributable to common shareholders by theForward Air and weighted-average number of common shares outstanding after consideringfor purposes of calculating basic and diluted net income (loss) per share during the additional dilution from any dilutive non-participating securities. The Company's non-participating securities include optionsyears ended December 31, 2021, 2020 and performance shares.2019 is as follows:

Share-Based Payments
The Company’s general practice has been to make a single annual grant of share-based compensation in the first quarter to key employees and to make other grants only in connection with new employment or promotions.  Forms of share-based compensation granted to employees by the Company include stock options, non-vested shares of common stock (“non-vested shares”), and performance shares. The Company also typically makes a single annual grant of non-vested shares to non-employee directors in conjunction with their annual election to the Company's Board of Directors or at the time of their appointment to the Board of Directors.  

     Share-based compensation is based on the grant date fair value of the instrument and is recognized ratably over the requisite service period, or vesting period. Stock options typically expire seven years from the grant date and vest ratably over a three-year period. The Company uses the Black-Scholes option-pricing model to estimate the grant-date fair value of options granted.  All share-based compensation expense is recognized in salaries, wages and employee benefits. 

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FORWARD AIR CORPORATION
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued)
December 31, 20192021
(In thousands, except share and per share data)

202120202019
Numerator:
Net income and comprehensive income from continuing operations$116,091 $52,767 $82,322 
Net (loss) income and comprehensive (loss) income from discontinued operation(10,232)(29,034)4,777 
Net income attributable to Forward Air$105,859 $23,733 $87,099 
Income allocated to participating securities from continuing operations(807)(385)(945)
Loss allocated to participating securities from discontinued operation70 — — 
Income allocated to participating securities(737)(385)(945)
Numerator for basic and diluted net income per share for continuing operations$115,284 $52,382 $81,377 
Numerator for basic and diluted net (loss) income per share for discontinued operation$(10,162)$(29,034)$4,777 
Denominator:
Denominator for basic net income per share - weighted-average number of common shares outstanding27,155 27,631 28,195 
Dilutive stock options and performance share awards137 66 113 
Denominator for diluted net income per share - weighted-average number of common shares and common share equivalents outstanding27,292 27,697 28,308 
Basic net income (loss) per share:
    Continuing operations$4.25 $1.90 $2.89 
    Discontinued operation(0.37)(1.05)0.17 
Net income per share1
$3.87 $0.84 $3.06 
Diluted net income (loss) per share:
    Continuing operations$4.22 $1.89 $2.87 
    Discontinued operation(0.37)(1.05)0.17 
Net income per share$3.85 $0.84 $3.04 

1 Rounding may impact summation of amounts.
See
The number of shares that were not included in the calculation of net income (loss) per diluted share because to do so would have been anti-dilutive for the years ended December 31, 2021, 2020 and 2019 are as follows:
202120202019
Anti-dilutive stock options— 206 183 
Anti-dilutive performance shares— 15 — 
Anti-dilutive restricted shares and deferred stock units— — 
Total anti-dilutive shares— 224 183 

Share-Based Compensation
The Company grants awards under the stock-based compensation plans to certain employees of the Company. The awards include stock options, restricted shares and performance shares. The fair value of the stock options is estimated on the grant date using the Black-Scholes option pricing model, and share-based compensation expense is recognized on a straight-line basis over the three-year vesting period. The fair value of the restricted shares is the quoted market value of the Company’s common stock on the grant date, and the share-based compensation expense is recognized on a straight-line basis over the vesting period. For certain performance shares, the fair value is the quoted market value of the Company’s common stock on
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FORWARD AIR CORPORATION
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued)
December 31, 2021
(In thousands, except per share data)
the grant date less the present value of the expected dividends not received during the relevant period. For these performance shares, the share-based compensation expense is recognized on a straight-line basis over the three-year vesting period based on the projected assessment of the level of performance that will be achieved. The fair value of other performance shares that have a financial target of the Company’s total shareholder return as compared to the total shareholder return of a selected peer group, is estimated on the grant date using a Monte Carlo simulation model. The share-based compensation expense is recognized on a straight-line basis over the three-year vesting period. All share-based compensation expense is recognized in salaries, wages and employee benefits in the Consolidated Statements of Comprehensive Income. Refer to Note 4, Shareholders' Equity, 6, Stock OptionsIncentive Plan, for further discussion.
Ransomware Incident

In December 2020, the Company detected a ransomware incident impacting its operational and Net Income per Shareinformation technology systems, which caused service delays for additional discussion.many of its customers (“Ransomware Incident”). Promptly upon its detection of the incident, the Company initiated response protocols, launched an investigation and engaged the services of cybersecurity and forensics professionals. The Company has also engaged with the appropriate law enforcement authorities. The Company continued to cooperate with law enforcement in connection with the criminal investigation into those responsible for the Ransomware Incident.

For the year ended December 31, 2021 and 2020, expenses related to the Ransomware Incident were $434 and $1,560, respectively, which were recorded in “Other operating expenses” in the Consolidated Statements of Comprehensive Income. Expenses include costs to investigate and remediate the Ransomware Incident and legal and other professional services related to the incident.

Recent Accounting Pronouncements

In August 2018,December 2019, the FASBFinancial Accounting Standards Board (“FASB”) issued ASU 2018-15, Intangibles Goodwill and Other Internal Use Software (Subtopic 350-40)Accounting Standards Update (“ASU”) 2019-12, Income Taxes (Topic 740): CustomersSimplifying the Accounting for Implementation Costs Incurred in a Cloud Computing Arrangement That Is a Service Contract.Income Taxes. The amendments in this update alignstandard simplifies the requirementsaccounting for capitalizing implementation costs incurred in a hosting arrangement that is a service contract withincome taxes by removing certain exceptions to the requirementsgeneral principles of accounting for capitalizing implementation costs incurred to develop or obtain internal-use software.income taxes and improving consistent application of the principles. ASU 2018-152019-12 is effective for fiscal years beginning after December 15, 2019, including interim periods within those fiscal years. Early adoption is permitted. The Company adopted this standard beginning with its fourth quarter ending December 31, 2019. The adoption of this standard did not have a material impact on the Company's financial statements.

In June 2016, the FASB issued ASU 2016-13, Financial Instruments - Credit Losses (Topic 326), which replaces the incurred loss methodology previously employed to measure credit losses for most financial assets and requires the use of a forward-looking expected loss model. Under current accounting guidance, credit losses are recognized when it is probable a loss has been incurred. The updated guidance will require financial assets to be measured at amortized costs less a reserve, equal to the net amount expected to be collected. This standard will be effective for annual periods beginning after December 15, 2019,2020, including interim periods within those fiscal years, with early adoption permitted. The Company doesadopted this standard as of January 1, 2021. The adoption of the standard did not expect this guidance to have a material impact on its consolidatedthe Company’s results of operations, financial statements.condition, or cash flows.

New Accounting Pronouncements to be Adopted
In February 2016, theOctober 2021, FASB issued ASU 2016-02, Leases, which requires lessees to recognize2021-08, Business Combinations (Topic 805): Accounting for Contract Assets and Contract Liabilities from Contracts with Customers. The standard addresses the recognition of an acquired contract liability in a right-of-use assetbusiness combination and the recognition and measurement of contract assets and contract liabilities from revenue contracts acquired in a business combination. ASU 2021-08 is effective for fiscal years beginning after December 15, 2022, including interim periods within those fiscal years, with a corresponding lease liability on their balance sheet for most leases classified as operating leases under previous guidance. Lessors are required to recognize a net lease investment for most leases. Additional qualitative and quantitative disclosures are also required.early adoption permitted. The Company appliedis currently evaluating the transition requirementsadoption of ASU 2021-08 and the impact, if any, adoption will have on its operations, financial condition, or cash flows.
2.    Discontinued Operation and Held for Sale

As previously disclosed, on April 23, 2020, the Company made a decision to divest of Pool. The Pool business met the criteria for held for sale classification. As a result, the assets and liabilities of Pool were presented separately under the captions “Current assets held for sale”, “Noncurrent assets held for sale”, “Current liabilities held for sale” and “Noncurrent liabilities held for sale” in the Consolidated Balance Sheets as of JanuaryDecember 31, 2020. The results of Pool were reclassified to “Loss from discontinued operation, net of tax” in the Consolidated Statements of Comprehensive Income for the years ended December 31, 2021, 2020 and 2019. Certain corporate overhead and other costs previously allocated to Pool for segment reporting purposes did not qualify for classification within discontinued operation and have been reallocated to continuing operations. These costs were reclassified to the eliminations column in the segment reconciliation in Note 12, Segment Reporting.

Held for Sale
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FORWARD AIR CORPORATION
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued)
December 31, 2021
(In thousands, except per share data)
Upon meeting the criteria for held for sale classification and in each subsequent reporting period, the Company evaluated whether Pool’s estimated fair value, less costs to sell, exceeded the net carrying value. The annual goodwill impairment analysis conducted as of June 30, 2020 indicated that the fair value in excess of the carrying value related to the Pool reporting unit was approximately 5% and in the third quarter of 2020, the Company concluded the estimated fair value, less costs to sell, exceeded the net carrying value and there were no indicators of impairment for the Pool reporting unit.

However, in response to the longer than expected macroeconomic conditions caused by the COVID-19 pandemic and status of negotiations to sell the Pool business, a strategic review of the business was completed in the fourth quarter of 2020 along with revised forecasts to include updated market conditions and strategic operating decisions. The revised forecasts indicated an impairment of the entire goodwill balance of the Pool reporting unit was necessary as of December 31, 2020. A non-cash charge of approximately $5,406 was recorded as an “Impairment charge” in the summarized discontinued operation financial information for the year ended December 31, 2020. In addition, the Company recorded a valuation allowance against the net assets held for sale to write down the carrying value to the estimated fair value less costs to sell. A non-cash valuation allowance of approximately $22,978 was recorded as an “Impairment charge” in the summarized discontinued operation financial information for the year ended December 31, 2020.

The fair value was estimated based on a combination of an income approach using a discounted cash flow model, and a market approach, which considers comparable companies. Estimates of future cash flows are based on various factors, including current operating results, expected market trends and competitive influences. Refer to Note 1, 2019.Operations and Summary of Significant Accounting Policies, for further discussion about the estimation of fair value.

Sale of Pool
On February 12, 2021, the Company completed the sale of the Pool business for $8,000 in cash and up to a $12,000 earn-out based on earnings before interest, taxes, depreciation and amortization. The sale agreement for Pool included an earn-out based on the achievement of certain earnings before interest, taxes, depreciation and amortization attainment over an eleven-month period, beginning February 1, 2021. The estimated fair value of the earn-out asset on the date of sale was $6,967. The fair value was based on the estimated eleven-month period of the earnings before interest, taxes, depreciation and amortization and was calculated using a Monte Carlo simulation model.

The weighted average assumptions under the Monte Carlo simulation model were as follows:
February 12, 2021
Counterparty credit spread1.2%
Earnings before interest, taxes, depreciation and amortization discount rate15.0%
Asset volatility55.0%

Subsequent to the date of sale, the Company recognized any increases in the carrying value of the earn-out asset when the change was realized and evaluated the earn-out asset for impairment at each reporting period. The financial performance of the Pool business significantly deteriorated during the third quarter of 2021. As a result, an evaluation of the earn-out asset for impairment was completed, which included a review of revised forecasts, updated strategic operating decisions and current market conditions. The revised forecasts indicated an impairment of the entire earn-out asset was necessary. A non-cash charge of $6,967 was recorded as an “Impairment charge” in the summarized discontinued operation financial information for the year ended December 31, 2021.

Transition Services Agreement

On February 12, 2021, the Company entered into a Transition Services Agreement (“TSA) with TOG FAS Holdings LLC, the buyer of the Pool business. Under the TSA, the Company performed certain services on an interim basis in order to facilitate the orderly transition of the Pool business. The effective date of the TSA was February 12, 2021 and remained in effect until the date all services were completed, but no more than six months following the effective date. The TSA provided the right to extend the term of the TSA with no limit on the number of the mutually agreed upon extensions. In exchange for the services performed by the Company under the TSA, the Company received a monthly service charge. For the year ended December 31, 2021, the Company recognized $747, in “Other operating expenses in the Consolidated Statements of
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FORWARD AIR CORPORATION
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued)
December 31, 2021
(In thousands, except per share data)
Comprehensive Income, for the services performed under the TSA. The TSA ended in October 2021 when all services were completed.

Additionally, under the TSA, the Company remitted payments to outside vendors on behalf of TOG FAS Holdings LLC for expenses incurred by the Pool business up to a limit of $18,000. The Company is reimbursed by TOG FAS Holdings LLC within 60 days from the end of the month in which the payment is remitted. As of December 31, 2019,2021, the Company recorded right-of-use leasea receivable in the amount of $8,097 in “Other receivables in Consolidated Balance Sheets for the reimbursement due to the Company. The Company evaluates the collectability of the receivable at least quarterly and if the Company is aware of the inability of TOG FAS Holdings LLC to meet its financial obligations to the Company, the Company will record a specific reserve in order to reduce the receivable to the amount the Company reasonably believes will be collected. The Company believes collectibility of the receivable is probable as of December 31, 2021.

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FORWARD AIR CORPORATION
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued)
December 31, 2021
(In thousands, except per share data)

Summarized Held for Sale and Discontinued Operation Financial Information
A summary of the carrying amounts of major classes of assets and corresponding lease liabilities, which are included in assets and liabilities held for sale in the Consolidated Balance Sheets, is as follows:

December 31,
2020
Assets
Current assets:
Accounts receivable, less allowance of $86 in 2020$19,740 
Other current assets1,262 
Total current assets held for sale$21,002 
Property and equipment$48,905 
Less accumulated depreciation and amortization28,890 
Net property and equipment20,015 
Operating lease right-of-use assets46,865 
Other acquired intangibles, net of accumulated amortization of $12,679 in 20202,621 
Deferred income taxes3,253 
Other assets3,321 
Valuation allowance on assets held for sale(22,978)
Total noncurrent assets held for sale$53,097 
Liabilities
Current liabilities:
Accounts payable$4,002 
Accrued expenses5,070 
Other current liabilities27 
Current portion of operating lease liabilities16,825 
Total current liabilities held for sale$25,924 
  Operating lease liabilities, less current portion$30,024 
  Other long-term liabilities4,551 
Total noncurrent liabilities held for sale$34,575 


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Table of $151,657 and $152,140Contents
FORWARD AIR CORPORATION
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued)
December 31, 2021
(In thousands, except per share data)
, respectively. There was no impact to
A summary of the Company'sresults of operations classified as a discontinued operation, net of tax, in the Consolidated Statements of Comprehensive Income or Statements of Cash Flowsfor the years ended December 31, 2021, 2020 and 2019 is as a result of the adoption. In addition, comparative financial statements have not been presented as allowed per the guidance. Changes to processes and internal controls to meet the standard’s reporting and disclosure requirements have also been implemented. See Note 6, Leases, for additional discussion over this new standard, including the impact on the Company's financial statements.follows:

 Year Ended
 December 31,
2021
December 31,
2020
December 31,
2019
Operating revenue$17,776 $141,433 $195,208 
Operating expenses:  
Purchased transportation3,381 33,979 52,867 
Salaries, wages and employee benefits9,458 65,695 77,162 
Operating leases2,289 21,982 18,918 
Depreciation and amortization— 1,657 5,715 
Insurance and claims929 6,205 6,707 
Fuel expense508 4,279 6,462 
Other operating expenses1,627 17,587 20,969 
Impairment charge6,967 28,384 — 
Total operating expenses25,159 179,768 188,800 
(Loss) income from discontinued operation(7,383)(38,335)6,408 
Loss on sale of business(2,860)— — 
(Loss) income from discontinued operation before income taxes(10,243)(38,335)6,408 
Income tax (benefit) expense(11)(9,301)1,631 
(Loss) income from discontinued operation, net of tax$(10,232)$(29,034)$4,777 

2.        Acquisitions, Goodwill and Other Long-Lived Assets
3.        Acquisitions

Expedited Freight Acquisitions

As part of the Company's strategy to expand final mile pickup and delivery operations, inIn April 2019, the Company acquired certain assets and liabilities of FSA Network, Inc., doing business as FSA Logistix (“FSA”), for $27,000$26,798, net of cash acquired of $202, and a potential earnoutan earn-out of up to $15,000. ThisFSA, with management offices in Fort Lauderdale, Florida and Southlake, Texas, specializes in last mile logistics for a wide range of American companies, including national retailers, manufacturers, eTailers and third-party logistics companies. FSA has operations in the East, Midwest, Southwest and West regions. The acquisition of FSA provides anthe Company with the opportunity for the Expedited Freight segment to expand its final mile service offering into additional geographic markets, form relationships with new customers, add volumes to existing locations and generate synergies with LTL operations. This transactionwithin the Company. The acquisition was funded usingfinanced by cash flowsflow from operations. The assets, liabilities, and operating results of this acquisition haveoperations of FSA has been included in the Company'sCompany’s consolidated financial statements as of and from the date of acquisition and haveacquisition. The associated goodwill has been assigned toincluded in the Company’s Expedited Freight reportable segment.

The acquisitionpurchase agreement provides the sellersfor FSA included an earnout opportunity ofearn-out up to $15,000 based on the achievement of certain revenue milestones over two2 one-year periods, beginning May 1, 2019. Upon acquisition theThe estimated fair value of the earn-out liability on the date of acquisition was $11,803 and is included in other current and other long-term liabilities in the opening condensed consolidated balance sheet. The earn-out liability was classified as level 3 of the fair value hierarchy as defined in the FASB Accounting Standards Codification and the Hierarchy of Generally Accepted Accounting Principles (“the FASB Codification”) and the value was determined based on estimated revenues and the probability of achieving them.$11,803. The fair value was based on the 2-yearestimated two-year performance of FSA'sthe acquired customer revenue and was estimatedcalculated using a Monte Carlo simulation.simulation model. The initial and current weighted average assumptions used inunder the Monte Carlo simulation are summarized inmodel were as follows for the following table:year ended December 31, 2020 and 2019:

December 31, 2020December 31, 2019
Risk-free rate1.4%2.2%
Revenue discount rate3.2%4.4%
Revenue volatility8.0%5.0%
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FORWARD AIR CORPORATION
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued)
December 31, 20192021
(In thousands, except share and per share data)

 FSA Earn-out
 April 21, 2019December 31, 2019
Risk-free rate2.9%2.2%
Revenue discount rate4.4%4.4%
Revenue volatility3.0%5.0%

Since acquisition,The fair value of the earn-out liability was adjusted at each reporting period based on changes in the expected cash flows and related assumptions used in the Monte Carlo simulation model. During the year ended December 31, 2021, 2020 and 2019, the fair value decreased $33 from $11,803 to $11,770, $5,320 of which is classified as a current liability. Thethe earn-out changed by ($52), $379 and ($33), respectively, and the change in fair value flows throughwas recorded in “Other operating expenses in the other operating expenses line item as is based on changes in expected future cash flows. AsConsolidated Statements of December 31, 2019, the expected total earn-out to be paid is $12,170.Comprehensive Income. The current portion of the earn-out is expected to be paidfirst one-year period ended in the second quarter of 2020.

Intermodal Acquisitions

As part2020 and the Company paid $5,284 based on the terms of the Company's strategy to expand its Intermodalpurchase agreement. The second one-year period ended in the second quarter of 2021 and the Company paid $6,813 in the third quarter of 2021 based on the terms of the purchase agreement. As of December 31, 2020, the fair value of the earn-out liability was $6,865, which was reflected in “Other current liabilities in the Consolidated Balance Sheets.
In January 2020, the Company acquired certain assets and liabilities of Linn Star Holdings, Inc., Linn Star Transfer, Inc. and Linn Star Logistics, LLC (collectively, “Linn Star”) for $55,931, net of cash acquired of $1,308. Linn Star, headquartered in Cedar Rapids, Iowa, specializes in last mile logistics and in-home installation services for a range of national retailers and manufacturers. Linn Star has operations primarily in May 2017,the Midwest and Southwest regions. The acquisition of Linn Star supports the Company’s strategic growth plan by expanding the footprint of the Final Mile business into additional markets. The acquisition was financed by cash flows from operations. The results of operations of Linn Star have been included in the Company’s consolidated financial statements as of and from the date of acquisition. The associated goodwill has been included in the Company’s Expedited Freight reportable segment.

On October 11, 2020, the Company acquired certain assets of Atlantic Trucking Company,CLW Delivery, Inc., Heavy Duty Equipment Leasing, LLC, Atlantic Logistics, LLC and Transportation Holdings, Inc. (collectively, “Atlantic” (“CLW”) for $22,500$5,500. CLW, headquartered in Johnson City, Tennessee, specializes in last mile logistics and an earnoutin-home installation services for national retailers and manufacturers. The acquisition of $135 paid inCLW supports the fourth quarterCompany’s strategic growth plan by expanding the footprint of 2018.the Final Mile business into additional markets. The acquisition was fundedfinanced by a combinationcash flows from operations. The results of cash on handoperations of CLW have been included in the Company’s consolidated financial statements as of and funds from the revolving credit facility. Atlantic was a privately held providerdate of intermodal, drayage and related services headquartered in Charleston, South Carolina. It alsoacquisition. The associated goodwill has terminal operations in Atlanta, Charlotte, Houston, Jacksonville, Memphis, Nashville, Norfolk and Savannah. These locations allow Intermodal to significantly expand its footprintbeen included in the southeastern region. Company’s Expedited Freight reportable segment.

In October 2017,May 2021, the Company acquired certain assets and liabilities of Kansas City Logistics, LLC ("KCL"J&P Hall Express Delivery (“J&P”) for $640$7,670. J&P is headquartered in Atlanta, Georgia with a second terminal in Albany, Georgia. The acquisition of J&P supports the Company’s strategic growth plan by expanding pickup and an earnoutdelivery, less-than-truckload, truckload, less than container load, container freight station warehousing, and airport transfer services across the Southeastern United States. The acquisition was financed by cash flow from operations. The results of $100 paidJ&P have been included in the second quarterCompany’s consolidated financial statements as of 2018. KCL provides CST with an expanded footprintand from the date of acquisition. The associated goodwill has been included in the Kansas and Missouri markets.Company’s Expedited Freight reportable segment.

In July 2018, the Company acquired certain assets of Multi-Modal Transport Inc. ("MMT") for $3,737 and in October 2018, the Company acquired certain assets of Southwest Freight Distributors, Inc. (“Southwest”) for $16,250. Southwest is a Dallas, Texas based premium drayage provider. The MMT acquisition provides Intermodal with an expanded footprint in the Minnesota, North Dakota, South Dakota, Iowa and Wisconsin markets, and the Southwest acquisition provides an expanded footprint in Texas. Both MMT and Southwest also provide access to several strategic customer relationships.

In July 2019, the Company acquired certain assets and liabilities of O.S.T. Logistics, Inc. and O.S.T. Trucking Co., Inc. (collectively, “O.S.T.”) for $12,000. O.S.T. is a, headquartered in Baltimore, Maryland, provides intermodal drayage company and provides the Intermodal segment with an expanded footprint on the East Coast, withservices. O.S.T. has locations in the Pennsylvania, Maryland, Virginia,Florida, Georgia, South Carolina and GeorgiaVirginia. The acquisition of O.S.T. supports the Company’s strategic growth plan by expanding the footprint of the Intermodal business into additional markets.

These transactions were funded using The acquisition was financed by cash flows from operations. The assets, liabilities, and operating results of these collective acquisitionsoperations of O.S.T. have been included in the Company'sCompany’s consolidated financial statements as of and from their datesthe date of acquisition. The associated goodwill has been included in the Company’s Intermodal reportable segment.

In February 2021, the Company acquired certain assets and liabilities of Proficient Transport Incorporated and Proficient Trucking, Inc. (together “Proficient Transport) for $16,339 and a potential earn-out up to $2,000. Proficient Transport is an intermodal drayage company headquartered in Chicago, Illinois. The acquisition of Proficient Transport supports the Company’s strategic growth plan by expanding the intermodal footprint in Georgia, Illinois, North Carolina, and Texas, and introduces a new location in Ohio. The acquisition was financed by cash flows from operations. The results of Proficient Transport have been included in the Company’s consolidated financial statements as of and from the date of acquisition. The associated goodwill has been included in the Company’s Intermodal reportable segment.

Allocations of Purchase Prices

The following table presentspurchase agreement for Proficient Transport included an earn-out up to $2,000 based on the allocationsachievement of certain revenue milestones over a one-year period, beginning March 1, 2021. The estimated fair value of the previously discussed purchase prices toearn-out liability on the assets acquired and liabilities assumeddate of acquisition was $829. The fair value was based on theirthe estimated fair values and resulting residual goodwill (in thousands):

one-year performance of the acquired customer
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FORWARD AIR CORPORATION
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued)
December 31, 20192021
(In thousands, except share and per share data)

revenue and was calculated using the option pricing method. The assumptions used to calculate the estimated fair value of the earn-out under the option pricing method were as follows:

AtlanticKCLMMTSouthwestFSAO.S.T.

May 7, 2017October 22, 2017July 25, 2018October 28, 2018April 21, 2019July 14, 2019
Tangible assets:      
Cash$
$
$
$
$202
$
Other receivables



1,491

Property and equipment1,821
223
81
933
40
10,371
Other lease right-of-use assets



3,209
1,672
Total tangible assets1,821
223
81
933
4,942
12,043
Intangible assets:      
Non-compete agreements1,150
6
43
650
900
850
Customer relationships13,400
234
1,659
9,200
17,900
5,700
Goodwill6,719
277
1,954
5,467
19,963
2,050
Total intangible assets21,269
517
3,656
15,317
38,763
8,600
Total assets acquired23,090
740
3,737
16,250
43,705
20,643
       
Liabilities assumed:      
Current liabilities590
100


8,466

Other liabilities



5,030

Operating lease obligations



3,209
1,672
Finance lease obligations




6,971
Total liabilities assumed590
100


16,705
8,643
Net assets acquired$22,500
$640
$3,737
$16,250
$27,000
$12,000

December 31, 2021February 28, 2021
Risk-free rate0.1%0.1%
Revenue discount rate9.8%8.3%
Revenue volatility24.2%27.3%

The above purchase price allocations for FSAfair value of the earn-out liability was adjusted at each reporting period based on changes in the expected cash flows and O.S.T. are preliminary asrelated assumptions used in the option pricing method. During the year ended December 31, 2021, the fair value of the earn-out changed by ($444), and the change in the fair value was recorded in “Other operating expenses” in the Consolidated Statements of Comprehensive Income. As of December 31, 2021, the fair value of the earn-out liability was $385, which was reflected in “Other current liabilities” in the Consolidated Balance Sheets.

In November 2021, the Company is still in the process of finalizing the valuation of the acquired certain assets and liabilities assumed.of BarOle Trucking, Inc. (“BarOle”) for $35,436. BarOle is an intermodal drayage company headquartered in Roseville, Minnesota. The above estimated fair valuesacquisition of BarOle provides additional capacity and resources to meet customer demands in the intermodal market, and extends the service footprint to the Minneapolis-Saint Paul, Minnesota area. In addition, BarOle has a larger terminal location, which allows for further expansion in the future. The acquisition was financed by cash flows from operations. The results of BarOle have been included in the Company’s consolidated financial statements as of and from the date of acquisition. The associated goodwill has been included in the Company’s Intermodal reportable segment.


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Table of Contents
FORWARD AIR CORPORATION
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued)
December 31, 2021
(In thousands, except per share data)
Fair Value of Assets Acquired and Liabilities Assumed

Assets acquired and liabilities assumed as of the acquisition date are presented in the following table:
FSAO.S.T.Linn StarCLWProficient TransportJ&PBarOle
April 21, 2019July 14, 2019January 12, 2020October 11, 2020February 28, 2021May 30, 2021November 30, 2021
Tangible assets:
Cash$202 $— $1,308 $— $— $— $— 
Accounts receivable— — — — 4,171 1,940 2,481 
Other receivables1,491 — — — — — — 
Prepaid expenses and other current assets— — 1,182 — — 32 — 
Property and equipment40 10,371 605 — 140 1,567 5,351 
Other assets— — — — 24 — 
Operating lease right-of-use assets3,209 1,672 10,011 811 — 1,355 — 
Total tangible assets4,942 12,043 13,106 811 4,335 4,897 7,832 
Intangible assets:
Customer relationships17,900 5,700 29,800 1,500 6,060 620 16,282 
Non-compete agreements900 850 450 1,000 18 120 913 
Goodwill19,963 2,050 25,234 3,000 6,249 4,020 10,677 
Total intangible assets38,763 8,600 55,484 5,500 12,327 4,760 27,872 
Total assets acquired43,705 20,643 68,590 6,311 16,662 9,657 35,704 
Liabilities assumed:
Current liabilities8,466 — 1,340 — 323 632 268 
Other liabilities5,030 — — — — — — 
Finance lease obligations— 6,971 — — — — — 
Operating lease liabilities3,209 1,672 10,011 811 — 1,355 — 
Total liabilities assumed16,705 8,643 11,351 811 323 1,987 268 
Net assets acquired$27,000 $12,000 $57,239 $5,500 $16,339 $7,670 $35,436 

The preliminary purchase price for BarOle has been allocated to assets acquired and liabilities assumed for FSA and O.S.T. are based on the the Company’s best estimates and assumptions using the information that was available as of the acquisition date through the date of this filing. The provisional measurements of identifiable assets and liabilities, and the resulting goodwill related to these acquisitions are subject to adjustments in subsequent periods as the Company finalizes its purchase price allocation, including the third-party valuations. The Company expects to finalize the valuation as soon as practicable, but no later than one year from the acquisition date.


F-24

Table of Contents
FORWARD AIR CORPORATION
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued)
December 31, 2021
(In thousands, except per share data)

F-25

Table of Contents
FORWARD AIR CORPORATION
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued)
December 31, 2021
(In thousands, except per share data)
The estimated useful life of acquired definite-lived intangible assets haveas of the acquisition date are summarized in the following useful lives:
table:

Estimated Useful Lives

AtlanticFSAKCLO.S.T.MMTLinn StarSouthwestCLWFSAProficient TransportO.S.T.J&PBarOle
Customer relationships15 years10 years15 years157 years108 years1512 years108 years
Non-compete agreements5 years2 years4 years3 years1 year5 years31 year5 years5 years
    
The fair value
4.        Indebtedness

Long-term debt consisted of the non-compete agreements and customer relationships were estimated using an income approach (level 3). Under this method, an intangible asset's fair value is equal to the present value of the incremental after-tax cash flows (excess earnings) attributable solely to the intangible asset over its remaining useful life. To estimate fair value, the Company used cash flows discounted at rates considered appropriate given the inherent risks associated with each type of asset. The Company believed the level and timing of cash flows appropriately reflected market participant assumptions. Cash flows were assumed to extend through the remaining economic useful life of each class of intangible asset.

Goodwill

The Company conducted its annual impairment assessments and tests of goodwill for each reporting unitfollowing as of June 30, 2019.  The first step of the goodwill impairment test is the Company's assessment of qualitative factors to determine whether it is more likely than not that the fair value of a reporting unit is less than the reporting unit's carrying amount, including goodwill. When performing the qualitative assessment, the Company considers the impact of factors including, but not limited to, macroeconomic and industry conditions, overall financial performance of each reporting unit, litigation and new legislation. If based on the qualitative assessments, the Company believes it more likely than not that the fair value of a reporting unit is less than the reporting unit's carrying amount, or periodically as deemed appropriate by management, the Company will prepare an estimation of the respective reporting unit's fair value utilizing a quantitative approach.  


F-18

FORWARD AIR CORPORATION
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued)
December 31, 2019
(In thousands, except share2021 and per share data)

If a quantitative fair value estimation is required, the Company estimates the fair value of the applicable reporting units based on a combination of a market approach, which considers comparable companies, and the income approach, using a discounted cash flow model, as of the valuation date. Under the market approach, valuation multiples are derived based on a selection of comparable companies and applied to projected operating data for each reporting unit to arrive at an indication of fair value. Under the income approach, the discounted cash flow model determines fair value based on the present value of management prepared projected cash flows over a specific projection period and a residual value related to future cash flows beyond the projection period. Both values are discounted using a rate which reflects the Company's best estimate of the weighted average cost of capital of a market participant, and is adjusted for appropriate risk factors. The Company believes the most sensitive estimate used in the income approach is the management prepared projected cash flows. Consequently, as necessary the Company performs sensitivity tests on select reporting units to ensure reductions of the present value of the projected cash flows by at least 10% would not adversely impact the results of the goodwill impairment tests. Historically, the Company has equally weighted the income and market approaches as it believed the quality and quantity of the collected information were approximately equal. The inputs used in the fair value estimates for goodwill are classified within level 3 of the fair value hierarchy as defined in the FASB Accounting Standards Codification and the Hierarchy of Generally Accepted Accounting Principles (“the FASB Codification”).

If the estimation of fair value indicates the impairment potentially exists, the Company will then measure the amount of the impairment, if any.  Changes in strategy or market conditions could significantly impact these fair value estimates and require adjustments to recorded asset balances.

Goodwill is allocated to reporting units that are expected to benefit from the business combinations generating the goodwill. As of June 30, 2019, the Company had 5 reporting units - Expedited LTL, Truckload, Final Mile, Intermodal and Pool. The Company conducted its annual impairment assessments and tests of goodwill for each reporting unit as of June 30, 2019 and no impairment charges were required. See discussion over segments in Note 10, Segment Reporting.

F-19

FORWARD AIR CORPORATION
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued)
December 31, 2019
(In thousands, except share and per share data)

The following is a summary of the changes in goodwill by reporting unit for the year ended December 31, 2019. Approximately $141,961 of goodwill is deductible for tax purposes.

2020:

 Beginning Balance, December 31, 2018FSA AcquisitionO.S.T. AcquisitionEnding Balance, December 31, 2019
Expedited LTL    
Goodwill97,593


97,593
Accumulated Impairment



    
TLS   
Goodwill45,164


45,164
Accumulated Impairment(25,686)

(25,686)
    
Final Mile   
Goodwill
19,963

19,963
Accumulated Impairment



     
Intermodal   
Goodwill76,615

2,050
78,665
Accumulated Impairment



     
Pool    
Goodwill12,359


12,359
Accumulated Impairment(6,953)

(6,953)
     
Total    
Goodwill231,731
19,963
2,050
253,744
Accumulated Impairment(32,639)

(32,639)
 199,092
19,963
2,050
221,105
December 31, 2021December 31, 2020
Credit facility, expires 2026$157,500 $112,500 
Debt issuance costs(534)(102)
156,966 112,398 
Less: Current portion of long-term debt(1,500)— 
Total long-term debt, less current portion$155,466 $112,398 

Other Acquired Intangibles

Through acquisitions, the Company acquired customer relationships, non-compete agreements and trade names having weighted-average useful lives of 15.4, 4.7 and 4.0 years, respectively.  Amortization expense on acquired customer relationships, non-compete agreements and trade names for each of the years ended December 31, 2019, 2018 and 2017 was $11,213, $9,138 and $10,193, respectively.

As of December 31, 2019, definite-lived intangible assets2021, the aggregate scheduled maturities of long-term debt, excluding the current portion of long-term debt are comprised of the following:
 Acquired Intangibles Accumulated Amortization Accumulated Impairment Net Acquired Intangibles
Customer relationships$227,826
 $86,027
 $16,501
 $125,298
Non-compete agreements6,852
 4,352
 
 2,500
Trade name1,500
 1,500
 
 
Total$236,178
 $91,879
 $16,501
 $127,798



F-20

FORWARD AIR CORPORATION
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued)
December 31, 2019
(In thousands, except share and per share data)



As of December 31, 2018, definite-lived intangible assets are comprised of the following:
 Acquired Intangibles Accumulated Amortization Accumulated Impairment Net Acquired Intangibles
Customer relationships$204,226
 $75,585
 $16,501
 $112,140
Non-compete agreements5,102
 3,581
 
 1,521
Trade name1,500
 1,500
 
 
Total$210,828
 $80,666
 $16,501
 $113,661

The estimated amortization expense for the next five years on definite-lived intangible assets as of December 31, 2019 is as follows:
2023$1,384 
20243,634 
20253,634 
2026146,814 
$155,466 

2020
2021
2022
2023
2024
Customer relationships$11,113

$10,970

$10,770

$10,422

$10,084
Non-compete agreements949

901

415

180

56
Total$12,062

$11,871

$11,185

$10,602

$10,140


Additionally, the Company reviews its long-lived assets for impairment whenever events or changes in circumstances indicate the carrying amount may not be recoverable. Impairment is recognized on assets classified as held and used when the sum of undiscounted estimated cash flows expected to result from the use of the asset is less than the carrying value. If such measurement indicates a possible impairment, the estimated fair value of the asset is compared to its net book value to measure the impairment charge, if any. The Company estimates fair value using an income approach (level 3). Under this method, an intangible asset's fair value is equal to the present value of the incremental after-tax cash flows (excess earnings) attributable solely to the intangible asset over its remaining useful life. To estimate fair value, the Company uses cash flows discounted at rates considered appropriate given the inherent risks associated with each type of asset. The Company believes the level and timing of cash flows appropriately reflected market participant assumptions. The Company noted no impairment indicators for its definite-lived intangibles during the year ended December 31, 2019. In addition, no impairment charges were recorded for definite-lived intangibles for the years ended December 31, 2019, 2018 and 2017.

Other Long-Lived Assets

The Company evaluates the reasonableness of the useful lives and salvage values of its assets on an ongoing basis. During the third quarter of 2019, the Company deemed it appropriate to extend the average useful life of its trailers from 7 to 10 years and its tractors from 5 to 10 years. In addition, management reduced the average salvage value of its tractors from 25% to 10%. No changes were made to trailer salvage values. These changes in estimates were made to assets currently owned and originally purchased new since assets purchased used were assigned individual useful lives and salvage values based on their age and condition at purchase. This change in estimate was made on a prospective basis beginning on July 1, 2019. The impact of this study on the year ended December 31, 2019 was a $2,700 reduction in depreciation. Depreciation expense for each of the three years ended December 31, 2019, 2018 and 2017 was $30,896, $33,045 and $30,862 respectively.

In addition, management recorded a $1,200 reserve for tractors during the year ended December 31, 2019. This is recorded in other operating expenses in the Company's Consolidated Statements of Comprehensive Income.

3.        Debt Obligations

Credit Facilities
On September 29, 2017, the Company entered into a 5-yearfive-year senior unsecured revolving credit facility (the “Facility”) with a maximum aggregate principal amount of $150,000, with a sublimit of $30,000 for letters of credit and a sublimit of $30,000 for swing line loans. The maturity date of the Facility may bewas September 29, 2022. In April 2020, the Company entered into the first amendment to the Facility, which increased the maximum aggregate principal amount to $225,000. The Facility could have been increased by up to $100,000$25,000 to a maximum aggregate principal amount of $250,000 pursuant to the terms of the amended credit agreement, subject to the lenders’ agreement to increase their commitments or the addition of new lenders extending such commitments. In July 2021, the Company entered into the second amendment to the Facility, which extended the maturity date to July 20, 2026 and changed the interest rate options available under the Facility. In December 2021, the Company entered into the third amendment to the Facility, which increased the amount available for borrowing under the Facility to $450,000, consisting of a $300,000 revolving line of credit and a term loan of $150,000. In connection with the third amendment, the Company borrowed $150,000 under the term loan and simultaneously repaid $150,000 on the revolving line of credit from the borrowings received. Under the third amendment, the Facility may be increased by up to $75,000 to a maximum aggregate principal amount of $525,000 pursuant to the terms of the amended credit agreement, subject to the lenders’ agreement to increase their commitments or the addition of new lenders extending such commitments. Such increases to the Facility may be in the form of additional revolving credit loans,

F-21

FORWARD AIR CORPORATION
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued)
December 31, 2019
(In thousands, except share and per share data)

term loans or a combination thereof, and are contingent upon there being no events of default under the Facility and satisfaction of other conditions precedent and are subject to the other limitations set forth in the credit agreement.

The Facility is scheduled to mature in September 2022. The proceeds were used to refinance existing indebtedness of the Company and may also be used for working capital, capital expenditures and other general corporate purposes. The Facility refinanced the Company’s obligations for its unsecured credit facility under the credit agreement dated as of February 4, 2015, as amended, which was terminated as of the date of the new Facility.

Unless the Company elects otherwise under the credit agreement, interest on borrowings under the Facility is based on the highest of (a) the federal funds rate (not less than 0%) plus 0.5%, (b) the administrative agent's prime rate and (c) the LIBOR Rate plus 1.0%, in each case plus a margin that can range from 0.3% to 0.8% with respect to the Facility depending on the Company’s ratio of consolidated funded indebtedness to earnings before interest, taxes, depreciation and amortization, as set forth in the credit agreement. Payments of interest for each loan that is based on the LIBOR Rate are due in arrears on the last day of the interest period applicable to such loan (with interest periods of one, two or three months being available, at the Company’s option). Payments of interest on loans that are not based on the LIBOR Rate are due on the last day of each quarter ended March 31, June 30, September 30 and December 31 of each year. All unpaid amounts of principal and interest are due at maturity. As of December 31, 2019,2021 and 2020, the Company had $67,500 in borrowings outstanding under the revolving credit facility, $13,970 utilized for outstanding letters of credit$272,466 and $68,530$94,174, respectively, of available borrowing capacity under the revolving credit facility. The interest rate on the outstanding borrowings under the facility was 3.2% at December 31, 2019.Facility.

The Facility contains customary events of default including, among other things, payment defaults, breach of covenants, cross acceleration to material indebtedness, bankruptcy-related defaults, material judgment defaults, and the occurrence of certain change of control events. The occurrence of an event of default may result in, among other things, the termination of the Facilities, acceleration of repayment obligations and the exercise of remedies by the lenders with respect to the Company and its subsidiaries that are party to the Facility. The Facility also contains financial covenants and other covenants that, among other things, restrict the ability of the Company, and its subsidiaries, without the approval of the required lenders, to engage in certain mergers, consolidations, asset sales, dividends and stock repurchases, investments, and
F-26

Table of Contents
FORWARD AIR CORPORATION
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued)
December 31, 2021
(In thousands, except per share data)
other transactions or to incur liens or indebtedness in excess of agreed thresholds, as set forth in the credit agreement. The Company also has to fulfill financial covenants with respect to a leverage ratio and an interest coverage ratio. As of December 31, 2019,2021, the Company was in compliance with the aforementioned covenants.

Under the amended Facility, interest accrues on the amounts outstanding under the Facility at the Company’s option, at either (1) Bloomberg Short-Term Bank Yield Index rate (the “BSBY Rate”), which cannot be less than zero, plus a margin ranging from 1.25% to 1.75% based on the Company’s leverage ratio, or (2) the base rate, which cannot be less than 2.00%. The base rate is the highest of (i) the federal funds rate, which cannot be less than zero, plus 0.50%, (ii) the administrative agent’s prime rate and (iii) the BSBY Rate, which cannot be less than zero, plus 1.00%, plus a margin ranging from 0.00% to 0.50% based on the Company’s leverage ratio. Interest is payable in arrears for each loan that is based on the BSBY rate on the last day of the interest period applicable to each loan, and interest is payable in arrears on loans not based on the BSBY rate on the last day of each quarter. The interest rate on the outstanding borrowings under the revolving credit facility was 1.43% and 3.25% as of December 31, 2021 and December 31, 2020, respectively.

Previously, under the Facility, interest accrued on the amounts outstanding under the Facility, at the Company’s option, at either (1) London Interbank Offered Rate (“LIBOR) rate, not less than 1.00%, plus a margin ranging from 2.25% to 2.75% based on the Company’s leverage ratio, or (2) base rate, which cannot be less than 3.00%. The base rate was the highest of (i) the federal funds rate, not less than zero, plus 0.50%, (ii) the administrative agent’s prime rate and (iii) the LIBOR rate, not less than 1.00%, plus 1.00%, plus a margin ranging from 0.25% to 0.75% based on the Company’s leverage ratio. Interest was payable in arrears for each loan that was based on the LIBOR rate on the last day of the interest period applicable to each loan, and interest was payable in arrears on loans not based on the LIBOR rate on the last day of each quarter.

Letters of Credit

The Company has an arrangement under the Facility to issue letters of credit, which guarantee the Company’s obligations for potential claims exposure for insurance coverage. As of December 31, 2021 and December 31, 2020, outstanding letters of credit totaled $20,034 and $18,326, respectively.

Interest Payments

Cash payments for interest payments duringwere $4,198, $4,580 and $2,711 for the years ended December 31, 2021, 2020 and 2019 2018 and 2017 were $2,658, $1,841 and $1,193, respectively.  No interest was capitalized during the yearsyear ended December 31, 2019, 20182021, 2020 and 2017.2019.

4.        Shareholders'5.        Shareholders’ Equity Stock Options and Net Income per Share
 
Preferred Stock

There are 5,000 shares of preferred stock with a par value of $0.01$0.01 authorized, but no shares have been issued to date.    

Cash Dividends

During each quarter of 2019 and the fourth quarter of 2018,2020 and each quarter of 2021, the Company’s Board of Directors declared and the Company has paid a quarterly cash dividend of $0.18$0.21 per share of Common Stock.common share. During the first, second and third quarters of 2018 and2020, each quarter of 2017,2019, the Company'sCompany’s Board of Directors declared and the Company has paid a quarterly cash dividend of $0.15$0.18 per share of Common Stock. common share.

On February 4, 2020,8, 2022, the Company’s Board of Directors declared a $0.18quarterly cash dividend of $0.24 per common share dividend that will be paid in the first quarter of 2020. The Company expects to continue to pay regular quarterly cash dividends, though each subsequent quarterly dividend is subject to review and approval by the Board of Directors.2022.


Share Repurchase Program
Repurchase of Common Stock
On July 21, 2016,February 5, 2019, the Company's Board of Directors approved a stock repurchase authorization forplan authorizing the repurchase of up to 3,0005,000 shares of the Company’s common stock (the "2016“2019 Repurchase Plan"Plan”). On February 5,The 2019 our Board of Directors canceled the Company’s 2016 Repurchase Plan and approved a new stockexpires when the shares authorized for repurchase plan authorizing up to 5,000 shares ofare exhausted or the Company’s2019 Repurchase Plan is canceled.

F-22
F-27

Table of Contents
FORWARD AIR CORPORATION
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued)
December 31, 20192021
(In thousands, except share and per share data)

common stock (the “2019 Repurchase Plan”) that shall remain in effect until such time asDuring the shares authorized for repurchase are exhausted oryear ended December 31, 2021, the plan is canceled.

The Company is not obligated to repurchase any specific number ofrepurchased through open market transactions 535 shares and may suspend or cancel the plan at any time. The amount and timing of any repurchases under the Company’s new repurchase authorization will be at such prices as determined by management of the Company. Repurchases of common stock may also be made under a Rule 10b5-1 plan, which would permit common stock to be repurchased when the Company might otherwise be precluded from doing so under insider trading laws. Stock repurchases may be commencedfor $48,989, or suspended from time to time for any reason.

Under these plans,an average of $91.46 per share, and during the year ended December 31, 2019, we2020, the Company repurchased 913through open market transactions 787 shares of Common Stockcommon stock for $56,204,$45,248, or $61.59an average of $57.53 per share. All shares received were retired upon receipt, and the excess of the purchase price over the par value per share was recorded to “Retained Earnings” in the Consolidated Balance Sheets.

As of December 31, 2019, 4,1552021, the remaining shares remain that maypermitted to be repurchased.repurchased under the 2019 Repurchase Plan were approximately 2,833 shares.


Share-Based Compensation6.        Stock Incentive Plan

Stock Incentive Plan

The Company recorded share-based compensation expense as follows for the years ended December 31, 2021, 2020 and 2019:

Years Ended
December 31,
2021
December 31,
2020
December 31,
2019
Salaries, wages and employee benefits - continuing operations$9,108 $9,715 $10,595 
Salaries, wages and employee benefits - discontinued operation16 85 179 
Total share-based compensation expense$9,124 $9,800 $10,774 

In May 2016, with the approval of shareholders, the Company adopted the 2016 Omnibus Incentive Compensation Plan (the “Omnibus Plan”) to reserve for the issuance of up to 2,000 common shares. Options issued under these plans have seven year terms and vest over a two to three-year period. With the adoption of the Omnibus Plan, no further awards will be issued under the 1999 Amended Plan. As of December 31, 2019, there were2021, approximately 1,141801 shares remainingremain available for grant under the Omnibus Plan.

Employee Activity - Stock Options

Stock optionCertain executives are eligible to receive grants to employees generally expireof stock options. Employees may exercise the stock options at anytime after the grant is vested but no later than seven years fromafter the grant date and typicallyof grant. Stock options vest ratably over a three-year period from the date of grant. For stock option awards, under the Plan, the exercise price is equal to the price of the Company’s common stock on the date of grant. Share-based compensation expense associated with these awards is amortized ratably over the vesting period. All forfeitures were recognized as they occurred. The Company historically usedestimated the fair value of the grants using the Black-Scholes option-pricing model.         

The weighted average grant-date fair value of the stock option awards granted under the Plan and the weighted average assumptions under the Black-Scholes option-pricing model to estimatewere as follows for the grant-date fair value of options granted.years ended December 31, 2021 and 2020. The Company did not make anygrant stock option grantsoptions during the year ended December 31, 2019.

December 31,
2021
December 31,
2020
Weighted average grant-date fair value$18.36 $14.79 
Weighted average assumptions under Black-Scholes option model:
Expected dividend yield1.1 %1.1 %
Expected stock price volatility28.9 %24.1 %
Risk-free interest rate0.6 %1.5 %
Expected life of awards (years)5.85.9
The following table contains the weighted-average assumptions used to estimate the fair value of options granted during the years ended December 31, 2018 and 2017 .  These assumptions are subjective and changes in these assumptions can materially affect the fair value estimate.

F-28

December 31,
2018

December 31,
2017
Expected dividend yield1.1%
1.3%
Expected stock price volatility24.4%
28.5%
Weighted average risk-free interest rate2.7%
2.0%
Expected life of options (years)6.1

5.9


F-23

Table of Contents
FORWARD AIR CORPORATION
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued)
December 31, 20192021
(In thousands, except share and per share data)

The following table summarizes the Company’s employee stock options outstanding as of December 31, 2019:








Outstanding


Exercisable






Weighted-
Weighted-


Weighted-
Range of
Number
Average
Average
Number
Average
Exercise
Outstanding
Remaining
Exercise
Exercisable
Exercise
Price
(000)
Contractual Life
Price
(000)
Price
42.48
-44.90

93

2.8
43.63

93

43.63
45.34
-48.32

100

4.0
47.73

69

47.69
50.71
-53.73

49

2.4
51.16

47

51.07
57.18
-60.42

88

5.1
58.80

29

58.68
64.26
-64.26

100

5.7
64.26

33

64.26
$42.48
-64.26

430

4.2
$53.33

271

$50.08

The following tables summarize the Company’s employee stockStock option activity and related information for the years ended December 31, 2019, 2018 and 2017. The Company did not make any stock option grantstransactions during the year ended December 31, 2019.2021 on a continuing operations basis were as follows:

Number of SharesWeighted Average Exercise Price
Outstanding as of January 1359 $55.79 
Granted39 75.05 
Exercised(56)53.91 
Forfeited or Canceled— — 
Outstanding as of December 31342 $58.44 
 Year ended
 December 31, 2019 December 31, 2018 December 31, 2017
   Weighted-   Weighted-   Weighted-
   Average   Average   Average
 Options Exercise Options Exercise Options Exercise
 (000) Price (000) Price (000) Price
Outstanding at beginning of year538
 $51
 440
 $45
 564
 $41
Granted
 
 193
 62
 128
 48
Exercised(99) 43
 (95) 41
 (206) 35
Forfeited(8) 54
 
 
 (46) 46
Outstanding at end of year431
 $53
 538
 $51
 440
 $45
Exercisable at end of year272
 $50
 230
 $45
 226
 $42
Weighted-average fair value of options granted during the year$
   $16
   $13
  
Aggregate intrinsic value for options exercised$2,388
   $1,992
   $3,569
  
Average aggregate intrinsic value for options outstanding$4,147
          
Average aggregate intrinsic value for exercisable options$3,497
          

As of
December 31, 2021, the weighted average remaining contractual life of stock options both outstanding and exercisable was approximately three years. The total fair value of stock options vested during 2021, 2020, 2019 was $922, $1,377, and $1,887, respectively. As of December 31, 2021, the total share-based compensation expense related to unvested stock options not yet recognized was $695, and the weighted average period over which it is expected to be recognized is approximately two years.
    
The following table sets forth the exercise price range, number of shares, weighted average exercise price and remaining contractual lives by groups of similar price on a continuing operations basis as of December 31, 2021:

Year ended

December 31,
2019

December 31,
2018

December 31,
2017
Shared-based compensation for options$1,597

$1,578

$1,313
Tax benefit for option compensation$403

$398

$466
Unrecognized compensation cost for options$1,490





Weighted average period over which unrecognized compensation will be recognized (years)
1.4
    


Stock Options OutstandingStock Options Exercisable
Range of Exercise PricesNumber of SharesWeighted Average Remaining Contractual Life (in years)Weighted Average Exercise PriceExercisable as of December 31, 2021Weighted Average Exercise Price
$43.67 -$47.82 107,403 1.6$45.87 107,403 $45.87 
50.71 -59.89 56,689 2.055.66 56,689 55.66 
60.42 -65.96 139,309 4.064.60 103,391 64.13 
$75.05 -$75.05 39,139 6.175.05 — — 
342,540 $58.44 267,483 $55.01 

As of December 31, 2021, the total intrinsic value of outstanding and exercisable stock options was $21,459 and $17,677, respectively. The total intrinsic value of stock options exercised during 2021, 2020 and 2019 was $2,137, $1,568 and $2,196, respectively.

Stock option transactions during the year ended December 31, 2021 on a discontinued operation basis were as follows:
Number of SharesWeighted Average Exercise Price
Outstanding as of January 114$52.15 
Granted— 
Exercised(14)52.15 
Forfeited or Canceled— 
Outstanding as of December 31$— 

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Table of Contents
FORWARD AIR CORPORATION
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued)
December 31, 20192021
(In thousands, except share and per share data)

The total fair value of stock options vested during 2020 and 2019 was $58, and $56, respectively. There were no stock options vested during 2021.The total intrinsic value of stock options exercised during 2021 and 2019 was $458, and $193, respectively. There were no stock options exercised during 2020.
Employee Activity – Non-vested

Restricted Shares
 
The fair value of non-vested shares issued was estimated using the closing market prices for the business dayCompany’s primary long-term incentive plan is a restricted share award plan that entitles employees to receive a share of the Company’s common stock subject to vesting requirements based on continued employment. Shares granted under the restricted share award plan are restricted from sale or transfer until vesting, and the restrictions lapse in three equal installments beginning one year after the date of grant. The share-basedDividends are paid in cash on a current basis throughout the vesting period. Share-based compensation for the non-vested sharesexpense associated with these awards is recognizedamortized ratably over the requisite service period or vesting period. All forfeitures wereare recognized as they occurred.incurred.

Non-vested share grants to employees vest ratably over a three-year period. The following tables summarize the Company's employee non-vested share activity and related information:

Year ended

December 31, 2019
December 31, 2018
December 31, 2017



Weighted-


Weighted-


Weighted-

Non-vested
Average
Non-vested
Average
Non-vested
Average

Shares
Grant Date
Shares
Grant Date
Shares
Grant Date

(000)
Fair Value
(000)
Fair Value
(000)
Fair Value












Outstanding and non-vested at beginning of year315

$55

227

$47

222

$45
Granted117

59

202

60

126

48
Vested(131)
61

(107)
56

(105)
45
Forfeited(24)
57

(7)
52

(16)
47
Outstanding and non-vested at end of year277

$58

315

$55

227

$47
Aggregate grant date fair value$16,181



$17,295



$10,618


Total fair value of shares vested during the year$7,954



$6,040



$5,040




Year ended

December 31,
2019

December 31,
2018

December 31,
2017
Shared-based compensation for non-vested shares$8,001

$6,874

$5,045
Tax benefit for non-vested share compensation$2,016

$1,732

$1,791
Unrecognized compensation cost for non-vested shares$8,654





Weighted average period over which unrecognized compensation will be recognized (years)1.7
    


Employee Activity – Performance Shares

The Company annually grants performance shares to key employees. Under the terms of the performanceRestricted share agreements, following the end oftransactions on a three-year performance period, the Company will issue to these employees a calculated number of common stock shares based on meeting certain performance targets. For shares granted duringcontinuing operations basis for the year ended December 31, 2019, 50%2021 were as follows:
Number of SharesWeighted Average Grant Date Fair Value
Outstanding as of January 1213 $62.78 
Granted109 75.35 
Vested(110)61.77 
Forfeited(21)69.08 
Outstanding as of December 31191 $69.84 

The weighted average grant-date fair value of the performance share issuances will be based on meeting earnings before interest, taxes, depreciation and amortization ("EBITDA") per share targets andrestricted shares granted under the remaining 50% of the performance share issuances will be based on the three-year performance of the Company’s total shareholder return ("TSR") as compared to the TSR of a selected peer group. All performance shares grantedPlan during the years ended December 31, 20182021, 2020 and 20172019 were based on achieving$75.35, $65.88 and $59.49, respectively. The total shareholder return targets. All forfeitures werefair value of restricted shares that vested during 2021, 2020 and 2019 was $8,487, $9,180, and $7,684, respectively. As of December 31, 2021, the total share-based compensation expense related to restricted shares not yet recognized as they occurred.was $7,794, and the weighted average period over which it is expected to be recognized is approximately two years.

Depending upon the EBITDA per share targets met, 0% to 200% of the granted shares may ultimately be issued. For shares granted based on total shareholder return, 0% of the shares will be issued if the Company's total shareholder return



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Table of Contents
FORWARD AIR CORPORATION
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued)
December 31, 20192021
(In thousands, except share and per share data)

outperforms 25% or less ofRestricted share transactions on a discontinued operation basis for the peer group, but 200% of the shares will be issued if the Company's total shareholder return performs better than 90% of the peer group.year ended December 31, 2021 were as follows:

Number of SharesWeighted Average Grant Date Fair Value
Outstanding as of January 1$60.83 
Granted— — 
Vested(4)60.54 
Forfeited(4)63.62 
Outstanding as of December 31— $— 
The weighted average grant-date fair value of the restricted shares granted under the Plan during the years ended December 31, 2020 and 2019 were $63.24 and $59.07, respectively. The total fair value of restricted shares that vested during 2021, 2020 and 2019 was $364, $625, and $270, respectively.

Performance Shares

Certain executives and key employees are eligible to receive grants of performance awards. The performance share agreement provides for awards based on achieving certain financial targets, such as targets for earnings before interest, taxes, depreciation and amortization, and the Company’s total shareholder return as compared to the total shareholder return of a selected peer group, as determined by the Company’s Board of Directors. Performance targets are set at the beginning of each three-year measurement period. The share awards are earned over the vesting period, and the number of shares earned is determined based on the cumulative results for the measurement period. The performance agreement provides for employees to earn —% to 200% of the target awards depending on the actual performance achieved, with no shares earned if performance is below the established minimum target. Performance shares do not receive dividends until the shares are vested. Awards earned are paid in shares of common stock of the Company at the end of the vesting period. Share-based compensation expense associated with these awards is amortized ratably over the vesting period. Depending on the financial target, share-based compensation expense is determined based on the projected assessment of the level of performance that will be achieved. All forfeitures are recognized as incurred.

The grant-date fair value of performance shares granted with a financial target based on the three year performance of the Company’s total shareholder return was estimated using a Monte Carlo simulation.simulation model. The following table contains the weighted-average assumptions used to estimate theweighted average grant-date fair value of performance sharesawards granted usingunder the Plan and the weighted average assumptions under the Monte Carlo simulation.  These assumptions are subjectivesimulation model were as follows for the years ended December 31, 2021, 2020 and changes in these assumptions can materially affect the fair value estimate.2019:
Year Ended

  Year ended  December 31,
2021
December 31,
2020
December 31,
2019

December 31,
2019
 December 31,
2018

December 31,
2017
Weighted average grant-date fair valueWeighted average grant-date fair value$87.33 $69.15 $61.42 
Weighted average assumptions under the Monte Carlo simulation model:Weighted average assumptions under the Monte Carlo simulation model:
Expected stock price volatility23.4% 24.3%
24.7%Expected stock price volatility34.5 %23.5 %23.4 %
Weighted average risk-free interest rate2.5% 2.2%
1.4%Weighted average risk-free interest rate0.2 %1.4 %2.5 %
    
The following tables summarize the Company's employee performance share activity, assuming median share awards, and related information:

Year ended

December 31,
2019
 December 31,
2018
 December 31,
2017



Weighted-


Weighted-


Weighted-

Non-vested
Average
Non-vested
Average
Non-vested
Average

Shares
Grant Date
Shares
Grant Date
Shares
Grant Date

(000)
Fair Value
(000)
Fair Value
(000)
Fair Value












Outstanding and non-vested at beginning of year65

$58

69

$58

80

$55
Granted30

61

18

72

27

56
Additional shares awarded based on performance










Vested(23)
64








Forfeited(10)
63

(22)
67

(38)
51
Outstanding and non-vested at end of year62

$62

65

$58

69

$58
Aggregate grant date fair value$3,870



$3,795



$3,980



Year ended

December 31,
2019

December 31,
2018

December 31,
2017
Shared-based compensation for performance shares$1,176

$1,263

$1,045
Tax benefit for performance share compensation$296

$318

$371
Unrecognized compensation cost for performance shares$1,529






Weighted average period over which unrecognized compensation will be recognized (years)1.8
    


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Table of Contents
Employee Activity – FORWARD AIR CORPORATION
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued)
December 31, 2021
(In thousands, except per share data)
Performance award transactions for the year ended December 31, 2021 on a continuing operations basis were as follows assuming target levels of performance:
Number of SharesWeighted Average Grant Date Fair Value
Outstanding as of January 165 $67.62 
Granted36 87.33 
Earned(11)72.30 
Forfeited or unearned(11)70.22 
Outstanding as of December 3179 $75.61 

As of December 31, 2021, the total share-based compensation expense related to unearned performance awards not yet recognized, assuming the Companys current projected assessment of the level of performance will be achieved, was $3,618, and the weighted average period over which it is expected to be recognized is approximately two years.
The excess tax benefit realized for tax deductions in the United States related to the exercise of stock options, vesting of restricted stock and vesting of performance awards under the Plan was $911, $2,340, and $2,621 for the years ended December 31, 2021, 2020 and 2019, respectively, on a continuing operations basis.

The excess tax benefit realized for tax deductions in the United States related to the exercise of stock options, vesting of restricted stock and vesting of performance awards under the Plan was $95, $75, and $95 for the years ended December 31, 2021, 2020 and 2019, respectively, on a discontinued operation basis.

Employee Stock Purchase Plan

Under the 2005 Employee Stock Purchase Plan (the "ESPP"“ESPP”), which has been approved by shareholders, the Company is authorized to issue up to a remaining 350323 shares of common stock to employees of the Company.employees. These shares may be issued at a price equal to 90% of the lesser of the market value on the first day or the last day of each six-month purchase period. Common

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Table of Contents
FORWARD AIR CORPORATION
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued)
December 31, 2019
(In thousands, except share and per share data)

stock purchases are paid for through periodic payroll deductions and/or up to 2 large lump sum contributions. The following table summarizes the Company's employee

Employee stock purchase plan activity and related information:information was as follows on a continuing operations basis:

Year Ended
December 31, 2021December 31, 2020December 31, 2019
Shares purchased by participants under the ESPP12 14 11 
Average purchase price$75.71 $44.24 $51.50 
Weighted average fair value of each purchase under the ESPP granted1
$30.68 $20.99 $13.68 
Share-based compensation expense for ESPP$369 $292 $150 
1 Equal to the discount from the market value of the common stock at the end of each six month purchase period

Year ended  

December 31,
December 31, December 31,

2019
2018 2017
Shares purchased by participants under plan12

9
 10
Average purchase price$51

$51
 $46
Weighted-average fair value of each purchase right under the ESPP granted 1
$14

$6
 $9
Share-based compensation for ESPP shares$163

$59
 $92
      
1 Equal to the discount from the market value of the common stock at the end of each six month purchase period

Employee stock purchase plan activity and related information was as follows on a discontinued operation basis:
Non-employee
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Table of Contents
FORWARD AIR CORPORATION
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued)
December 31, 2021
(In thousands, except per share data)
Year Ended
December 31, 2021December 31, 2020December 31, 2019
Shares purchased by participants under the ESPP— 
Average purchase price$— $44.35 $51.39 
Weighted average fair value of each purchase under the ESPP granted1
$— $18.11 $13.48 
Share-based compensation expense for ESPP$— $20 $13 
1 Equal to the discount from the market value of the common stock at the end of each six month purchase period
Director Activity – Non-vestedRestricted Shares
 
In May 2006,Under the Company’s shareholders approved the Company’s 2006 Non-Employee Director Stock Plan (the “2006 Plan”).  The Company’s shareholders then approved the Company’s Amended and Restated Non-Employee Director Stock Plan (the “Amended Plan”) on, approved in May 22, 2007.  The Amended Plan was then2007 and further amended in February 2013 and restated onJanuary 2016, up to 360 common shares may be issued. As of December 17, 2008.  31, 2021, approximately 75 shares remain available for grant under the Amended Plan.

Under the Amended Plan, on the first business day after each Annual Meeting of Shareholders, each non-employee director will automatically be grantedreceives an award (the “Annual Grant”), in such form and size asannual grant of restricted shares of the Board determines from year to year.  Unless otherwise determined by the Board, Annual Grants will become vested and nonforfeitableCompany’s common stock. The restricted shares vest on the earlier of (a) the day immediately prior to the first Annual Meetingannual shareholder meeting that occurs after the Grant Dategrant date or (b) one year after the first anniversary of the Grant Date so long as the non-employee director’s service with the Company does not earlier terminate.grant date. Each director may elect to defer receipt of the common shares under a non-vested share award until the director terminates service ondeparts from the Company’s Board of Directors. If a director elects to defer receipt, the Company will issue deferred stock units toin which the director which do not represent actual ownership in shares and the director willdoes not have voting rights or other incidents of ownership until the shares are issued.  However, the Company will credit the director withEach deferred stock unit is eligible for a dividend equivalent payments in the form of additional deferredrestricted stock units for each cash dividend payment madepaid by the Company. All forfeitures were recognized as they occurred.

In May 2016, with the approval of shareholders, the Company further amended the Amended Plan to reserve for issuance an additional 160 common shares, increasing the total number of reserved common shares under the Amended Plan to 360. As of December 31, 2019, there were approximately 116 shares remaining available for grant.
    

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Table of Contents
FORWARD AIR CORPORATION
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued)
December 31, 20192021
(In thousands, except share and per share data)

Director restricted share transactions for the year ended December 31, 2021 were as follows:
The following tables summarize the Company's non-employee non-vested share activity and related information:
Number of SharesWeighted Average Grant Date Fair Value
Outstanding as of January 124 $42.88 
Granted17 93.39 
Vested(26)47.12 
Forfeited— — 
Outstanding as of December 3115 $93.46 

Year ended

December 31,
2019
 December 31,
2018
 December 31,
2017

Non-vested


Non-vested


Non-vested


Shares and
Weighted-
Shares and
Weighted-
Shares and
Weighted-

Deferred
Average
Deferred
Average
Deferred
Average

Stock Units
Grant Date
Stock Units
Grant Date
Stock Units
Grant Date

(000)
Fair Value
(000)
Fair Value
(000)
Fair Value












Outstanding and non-vested at beginning of year15

$59

11

$52

16

$44
Granted16

62

16

59

14

52
Vested(15)
64

(12)
52

(16)
44
Forfeited







(3)
49
Outstanding and non-vested at end of year16

$62

15

$59

11

$52
Aggregate grant date fair value$990



$920



$742


Total fair value of shares vested during the year$970



$615



$809



Year ended

December 31,
2019

December 31,
2018

December 31,
2017
Shared-based compensation for non-vested shares$970

$775

$608
Tax benefit for non-vested share compensation$244

$195

$216
Unrecognized compensation cost for non-vested shares$368





Weighted average period over which unrecognized compensation will be recognized (years)0.4
    


Year Ended
December 31,
2021
December 31,
2020
December 31,
2019
Share-based compensation expense for restricted shares$1,436 $1,026 $970 
Excess tax benefit for the vesting of restricted shares$342 $253 $244 


F-28

Table of Contents
FORWARD AIR CORPORATION
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued)
December 31, 2019
(In thousands, except share and per share data)

Net Income per Share

The following table sets forth the computation of basic and diluted net income per share:

2019 2018 2017
Numerator:     
Net income and comprehensive income$87,099
 $92,051
 $87,255
Income allocated to participating securities(945) (881) (700)
Numerator for basic and diluted income per share - net income86,154
 91,170
 86,555

     
Denominator:     
Denominator for basic net income per share - weighted-average shares (in thousands)28,195
 29,076
 29,867
Effect of dilutive stock options (in thousands)82
 80
 64
Effect of dilutive performance shares (in thousands)31
 34
 33
Denominator for diluted net income per share - adjusted weighted-average shares (in thousands)28,308
 29,190
 29,964
Basic net income per share$3.06
 $3.14
 $2.90
Diluted net income per share$3.04
 $3.12
 $2.89


The total fair value of restricted shares that vested during 2021, 2020 and 2019 was $2,514, $771, and $970, respectively. As of December 31, 2021, the total share-based compensation expense related to the restricted shares not yet recognized was $527, and the weighted average period over which it is expected to be recognized is less than one year.
The number of instruments that could potentially dilute net income per basic share in the future, but that were not included in the computation of net income per diluted share because to do so would have been anti-dilutive for the periods presented, are as follows:
 2019 2018 2017
Anti-dilutive stock options (in thousands)183
 126
 172
Anti-dilutive performance shares (in thousands)
 16
 
Anti-dilutive non-vested shares and deferred stock units (in thousands)
 9
 
Total anti-dilutive shares (in thousands)183
 151
 172


5.7.        Income Taxes

The Company or one of its subsidiaries files income tax returns in the U.S. federal jurisdiction, various states and Canada. With a few exceptions, the Company is no longer subject to U.S. federal, state and local, or Canadian examinations by tax authorities for years before 2012.2014.

Tax Reform

On December 22, 2017, President Trump signed into law H.R. 1, “An Act to provide    The provision for reconciliation pursuant to titles II and Vincome taxes by location of the concurrent resolution ontaxing jurisdiction for the budget for fiscal year 2018” (this legislation is referred to herein asyears ended December 31, 2021, 2020 and 2019 consisted of the “U.S. Tax Act”). The U.S. Tax Act provided for significant changes infollowing:

 202120202019
Current:
Federal$29,533 $11,914 $15,612 
State7,918 3,907 4,681 
 37,451 15,821 20,293 
Deferred:
Federal209 922 5,766 
State1,212 (150)1,323 
 1,421 772 7,089 
 $38,872 $16,593 $27,382 

A reconciliation of income taxes computed at the U.S. Internal Revenue Code of 1986, as amended. The U.S. Tax Act contained provisions with separate effective dates but was generally effective for taxable years beginning after December 31, 2017.

Beginning on January 1, 2018, the U.S. Tax Act lowered the U.S. corporatefederal statutory income tax rate from 35% to 21% on our U.S. earnings from that date(21.0% for 2021, 2020 and beyond. The revaluation of our U.S. deferred tax assets and liabilities2019) to the 21% corporate tax rate reduced our net U.S. deferredprovision for income tax liability by approximately $15,901 which istaxes reflected as a reduction in our income tax expense in our resultsthe Company’s Consolidated Statements of Comprehensive Income for the quarter and yearyears ended December 31, 2017.

On December 22, 2017, the SEC staff issued SAB 118 that allowed us to record provisional amounts during a measurement period not to extend beyond one year of the enactment date.  As of December 22, 2018, the Company completed its accounting

2021, 2020 and 2019 is as follows:
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Table of Contents
FORWARD AIR CORPORATION
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued)
December 31, 20192021
(In thousands, except share and per share data)

 202120202019
Tax expense at the statutory rate$32,542 $14,566 $23,038 
State income taxes, net of federal income tax benefit7,448 2,602 4,594 
Share-based compensation(933)(298)(587)
Other permanent differences31 48 (5)
Non-deductible compensation293 751 421 
Change in income tax contingency reserves(260)(400)— 
Federal income tax credits(76)(37)(83)
Other(173)(639)
 $38,872 $16,593 $27,382 

The significant components of the deferred tax assets and liabilities at December 31, 2021 and 2020 were as follows:
December 31,
2021
December 31,
2020
Deferred tax assets:
Accrued expenses$14,837 $12,095 
Allowance for doubtful accounts839 577 
Operating lease liabilities37,967 31,309 
Share-based compensation3,769 3,554 
Accruals for income tax contingencies154 166 
Capital loss carryforwards4,230 — 
Net operating loss carryforwards647 671 
Total gross deferred tax assets62,443 48,372 
Valuation allowance(4,625)(395)
Total net deferred tax assets57,818 47,977 
Deferred tax liabilities:
Tax over book depreciation27,880 24,964 
Prepaid expenses5,615 6,499 
Operating lease right-of-use assets38,010 31,277 
Goodwill20,502 17,368 
Intangible assets9,218 9,855 
Total deferred tax liabilities101,225 89,963 
Net deferred tax liabilities$(43,407)$(41,986)

The Company paid income taxes, net of refunds, of $35,766, $13,463 and $19,959 for the years ended December 31, 2021, 2020 and 2019, respectively.

The sale of Pool resulted in a capital loss in the amount of $4,230, which expires in 2026. The Company concluded that it was more likely than not that the capital loss carryforward will not be realized and therefore, established a valuation allowance of $4,230 to reserve against its capital loss carryforward. The Company also maintains a valuation allowance to reserve against its state net operating loss carryforwards of $395. A valuation allowance is established when it is more likely than not that some portion or all of the enactment-datedeferred tax assets will not be realized. The Company assessed the likelihood that its deferred tax assets would be recovered from estimated future taxable income and available tax effectsplanning strategies. In making this assessment, all available evidence was considered including economic climate, as well as reasonable tax planning strategies. The Company believes it is more likely than not that it will realize its remaining net deferred tax assets, net of the U.S. Tax Act.  The Company made no adjustments to the provisional amounts recorded at December 31, 2017.

Income Taxes

The provision for income taxes consists of the following:

valuation allowance, in future years.     
 2019 2018 2017
Current:    
Federal$17,319
 $16,572
 $28,556
State4,925
 3,559
 4,043
 22,244
 20,131
 32,599
Deferred:    

Federal5,561
 7,194
 (11,860)
State1,207
 870
 (457)
 6,768
 8,064
 (12,317)
 $29,012
 $28,195
 $20,282
F-35


The historical income tax expense differs from the amounts computed by applying the federal statutory rate of 21.0% for 2019 and 2018 and 35.0% for 2017 to income before income taxes as follows:
 2019
2018
2017
Tax expense at the statutory rate$24,383
 $25,252
 $37,637
State income taxes, net of federal benefit4,843
 3,685
 2,339
Share-based compensation(587) (50) (366)
Qualified stock options34
 12
 32
Other permanent differences189
 150
 252
Section 162(m) limitation421
 13
 
Deferred tax asset valuation allowance
 35
 78
Federal qualified property deductions
 
 (2,075)
Federal income tax credits(183) (207) (58)
Non-taxable acquisitions
 
 (568)
Rate impact on deferred tax liabilities
 
 (15,901)
Other(88) (695) (1,088)
 $29,012
 $28,195
 $20,282



F-30

Table of Contents
FORWARD AIR CORPORATION
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued)
December 31, 20192021
(In thousands, except share and per share data)

Deferred income taxes reflect the net tax effects of temporary differences between the carrying amounts of assets and liabilities for financial reporting purposes and the amounts used for income tax purposes. Significant components of the Company’s deferred tax liabilities and assets are as follows:

December 31,
2019
 December 31,
2018
Deferred tax assets:   
Accrued expenses$8,454
 $10,362
Allowance for doubtful accounts539
 535
Operating lease obligations38,822
 
Share-based compensation3,881
 3,526
Accruals for income tax contingencies185
 217
Net operating loss carryforwards1,089
 2,906
Total deferred tax assets52,970
 17,546
Valuation allowance(395) (395)
Total deferred tax assets, net of valuation allowance52,575
 17,151
Deferred tax liabilities:   
Tax over book depreciation26,816
 25,606
Prepaid expenses deductible when paid4,356
 3,902
Operating lease right-of-use assets38,822
 
Goodwill16,036
 13,913
Intangible assets10,487
 10,904
Total deferred tax liabilities96,517
 54,325
Net deferred tax liabilities$(43,942) $(37,174)

Total cash income tax payments, net of refunds, during fiscal years 2019, 2018 and 2017 were $20,121, $21,064 and $36,110, respectively.

The Company has considered the weight of all available evidence in determining the need for a valuation allowance against each of the Company’s various deferred tax assets and believes the Company’s history of income is a significant weight of evidence supporting the realization of all of the Company’s federal and most state deferred tax assets. In addition, the Company believes all existing deferred tax liabilities will reverse in a manner that generates enough taxable income to realize an offsetting amount of deferred tax assets. Given the historical positive performance of the Company for having more than ten consecutive years of profitability, the Company expects to fully utilize the vast majority of its deferred tax assets and has concluded that the only valuation allowance needed relates to state net operating loss carryforwards, as noted below.

As a result of the Towne acquisition, the Company hashad approximately $2,000 $10,258 and $18,586 of federal net operating losses aswhich the Company fully utilized in 2020.

As of December 31, 2019, 20182021, the Company had state net operating loss carryforwards of $13,819, and 2017 respectively, that will expire betweenas of both December 31, 2020 and 2030. The Company expects to be able to fully utilize these federal net operating losses before they expire.

At December 31, 2019,, 2018 and 2017 the Company had state net operating loss carryforwards of $16,926, $18,148 and $18,126, respectively that will expire between 20192021 and 2030. Also, the use of these2032. The state net operating losses isloss carryforwards are limited to the future taxable income of separate legal entities. Based on expectations of future taxable income, management believes that it is more likely than not that the results of operations for certain separate legal entities will not generate sufficient taxable income to realize portions of these net operating loss benefits for state loss carryforwards.  As a result, a valuation allowance has been provided for the state loss carryforwards for these specific legal entities. The valuation allowance on thesethe state net operating loss carryforwards didstayed the same in 2021, 2020 and 2019.

A reconciliation of the beginning and ending amount of unrecognized tax benefits as of and during the years ended December 31, 2021 and 2020 is as follows:
Balance at December 31, 2019$987 
Reductions for settlement with state taxing authorities(466)
Additions for tax positions of current year23 
Balance at December 31, 2020544 
Reductions for settlement with state taxing authorities(326)
Additions for tax positions of current year23 
Balance at December 31, 2021$241 

The Company recognizes income tax benefits from uncertain tax positions where the realization of the ultimate benefit is uncertain. At December 31, 2021 and 2020, the Company had $241 and $544, respectively, of unrecognized income tax benefits, all of which would affect the Company’s effective tax rate if recognized. At December 31, 2021 and 2020, the Company had accrued interest and penalties related to unrecognized tax benefits of $88 and $168, respectively.  The Company recognizes interest and penalties, if any, related to unrecognized tax benefits in “Interest expense, net” and “Other operating expenses”, respectively.

8.        Leases

The Company leases certain land, buildings, equipment and office equipment under finance and operating leases. Equipment includes tractors, straight trucks, forklifts and trailers. Equipment under a finance lease is amortized over the shorter of the lease term or its estimated useful life.

The Company subleases certain facilities to independent third parties. Since the Company is not change duringrelieved of its obligation under these leases, a right-of-use lease asset and corresponding operating lease liability is recorded. Sublease rental income was $2,050, $1,628 and $1,634 in 2021, 2020 and 2019, respectively. In 2022, the Company expects to receive aggregate future minimum rental payments under noncancelable subleases of approximately $1,058.  Noncancelable subleases expire between 2022 and increased $35 during 2018 and $78 during 2017.2028.


The Company does not recognize a right-of-use asset or lease liability with respect to operating leases with an initial lease term of 12 months or less, and recognizes expense on such leases on a straight-line basis over the lease term. The Company does not account for lease components separately from nonlease components. The Company has certain leases that include 1 or more options to renew, with renewal periods ranging from one to 25 years. The exercise of the lease renewal options is at the discretion of the Company and is included in the determination of the right-of-use asset and operating lease liability when the option is reasonably certain of being exercised. The depreciable life of right-of-use assets and leasehold improvements is limited by the expected lease term. The Company has certain lease agreements for equipment that include variable rental payments based on estimated mileage. The variable rental payments are adjusted for periodically based on actual mileage. In addition, the Company has certain lease agreements that include variable rental payments that are adjusted periodically for inflation based on the index rate as defined by the applicable government authority. The Company’s lease agreements do not contain any residual value guarantees or restrictive covenants.




The Company has contracts with Leased Capacity Providers. Since the contracts explicitly identify the tractors operated by the Leased Capacity Providers, the Company determined the contracts contain an embedded lease. The compensation of Leased Capacity Providers, as specified in the contract, is variable based upon a rate per shipment and a rate
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FORWARD AIR CORPORATION
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued)
December 31, 20192021
(In thousands, except share and per share data)

Income Tax Contingencies

per mile. The Company, or onevariable amounts are excluded from the calculation of its subsidiaries, files income tax returnsthe right-of-use lease asset and corresponding operating lease liability and are disclosed as variable lease costs. Variable lease costs related to the embedded leases were $353,347, $325,542 and $328,282, for the years ended December 31, 2021, 2020, and 2019, respectively, and were recorded in “Purchased transportation” in the U.S. federal jurisdiction, various statesConsolidated Statements of Comprehensive Income.

Total lease assets and Canada. With a few exceptions, the Company is no longer subject to U.S. federal, stateliabilities as of December 31, 2021 and local, or Canadian examinations by tax authorities for years before 2012.2020 were as follows:

Lease AssetsClassificationDecember 31, 2021December 31, 2020
Operating lease right-of-use assetsOperating lease right-of-use assets$148,198 $123,338 
Finance lease assets
Property and equipment, net1
13,797 6,642 
Total leased assets$161,995 $129,980 
Lease LiabilitiesClassificationDecember 31, 2021December 31, 2020
Current:
    OperatingCurrent portion of operating lease liabilities$47,532 $43,680 
     FinanceCurrent portion of debt and finance lease obligations4,588 1,801 
Noncurrent:
   OperatingOperating lease liabilities, less current portion101,409 80,346 
    FinanceFinance lease obligations, less current portion9,571 5,010 
Total leased liabilities$163,100 $130,837 
1 Finance lease assets are recorded net of accumulated depreciation of $4,822 and $2,256 as of December 31, 2021 and 2020, respectively.
    
A reconciliation of the beginningTotal lease cost for 2021 and ending amount of unrecognized tax benefit is2020 was as follows:

Year Ended
ClassificationDecember 31,
2021
December 31,
2020
Operating lease costOperating leases$54,561 $50,561 
Short-term lease costOperating leases14,773 8,921 
Variable lease costPurchased transportation, operating leases and other operating expenses367,779 339,148 
Sublease incomeOperating revenue(2,050)(1,628)
Finance lease cost:
Amortization of leased assetsDepreciation and amortization3,381 1,560 
Interest on leased liabilitiesInterest expense, net301 197 
Total lease cost$438,745 $398,759 
 Liability for
 Unrecognized Tax
 Benefits
Balance at December 31, 2016582
Reductions for settlement with state taxing authorities(14)
Additions for tax positions of prior years400
Additions for tax positions of current year366
Balance at December 31, 20171,334
Reductions for settlement with state taxing authorities(271)
Reductions for tax positions of prior years(40)
Additions for tax positions of current year35
Balance at December 31, 20181,058
Reductions for settlement with state taxing authorities(99)
Additions for tax positions of current year28
Balance at December 31, 2019$987


Included in the liability for unrecognized tax benefits at December 31, 2019 and December 31, 2018 are tax positions of $987 and $1,058, respectively, which represents tax positions where the realization of the ultimate benefit is uncertain and the disallowance of which would affect the Company’s annual effective income tax rate.

In addition, at December 31, 2019 and December 31, 2018, the Company had accrued penalties associated with unrecognized tax benefits of $104 and $61, respectively.  At December 31, 2019 and December 31, 2018, the Company also had accrued interest associated with unrecognized tax benefits of $214 and $143, respectively.  

6.        Leases

As of January 1, 2019, the Company adopted ASU 2016-02, Leases, which required the Company to recognize a right-of-use asset and a corresponding lease liability on its balance sheet for most leases classified as operating leases under previous guidance. The Company adopted the standard using the modified retrospective approach as of January 1, 2019 and comparative financial statements have not been presented as allowed per the guidance.

The Company elected several of the practical expedients permitted under the transition guidance within the new standard. The package of practical expedients elected allowed the Company to carryforward its conclusions over whether any existing contracts contain a lease, to carryforward historical lease classification, and to carryforward its evaluation of initial direct costs for any existing leases. In addition, the Company elected the practical expedients to combine lease and non-lease components and to keep leases with an initial term of 12 months or less, after the consideration of options, off the balance sheet. For these leases with an initial term of 12 months or less, after the consideration of options, the Company recognized the corresponding lease expense on a straight-line basis over the lease term. These practical expedients have been elected for all leases and subleases and will be applied on a go-forward basis.

A contract is or contains a lease if the contract conveys the right to control the use of an identified asset for a period of time in exchange for consideration. An entity controls the use of the identified asset if both of the following are true: (1) the entity obtains the right to substantially all of the economic benefits from use of the identified asset and (2) the entity has the right to

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FORWARD AIR CORPORATION
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued)
December 31, 20192021
(In thousands, except share and per share data)

direct the use of the identified asset. For the years ended December 31, 2019, 2018 and 2017, the Company leased facilities and equipmentFuture minimum lease payments under noncancelable operating and finance leases.

The Company leases some of its facilities under noncancellable operating leases that expire in various years through 2026. Certain leases may be renewed for periods varying from 1 to 10 years.  The Company has entered into or assumed through acquisition several equipment operating leases for assets including tractors, straight trucks and trailers with original lease terms between 2 and 6 years.  These leases expire in various years through 2025 and certain leases may be renewed for periods varying from 1 to 3 years. 

Primarily through acquisitions, the Company assumed equipment leases that met the criteria for classification as a finance lease.  In conjunction with the acquisition of O.S.T. in July 2019, discussed further in Note 2, Acquisitions, Goodwill and Other Long-Lived Assets, the Company assumed finance leases with remaining lease terms between 2 and 7 years. These leases expire in various years through 2025 with no options to renew.  All other finance leases are not considered material to the Company's financial statements for the years ended December 31, 2019, 2018 and 2017. The finance leased equipment is being amortized over the shorter of the lease term or useful life. This amortization is included in depreciation and amortization expense.

The Company also subleases certain facility leases to independent third parties; however, as the Company is not relieved of its primary obligation under these leases, these assets are included in the right-of-use lease assets and corresponding lease liabilitiesgreater than one year as of December 31, 2019. Sublease rental income was $2,154, $1,7242021 were as follows:
Operating LeasesFinance Leases
2022$52,832 $4,902 
202339,558 4,468 
202431,029 3,545 
202520,261 1,331 
202612,371 313 
Thereafter15,745 449 
Total minimum lease payments171,796 15,008 
Less: imputed interest(22,855)(849)
Present value of future minimum lease payments148,941 14,159 
Less: current portion of lease obligations(47,532)(4,588)
Long-term lease obligations$101,409 $9,571 

The following table summarizes the weighted-average remaining lease term and $1,923 in 2019, 2018weighted average discount rate:

December 31, 2021December 31, 2020
Weighted average remaining lease term (in years):
      Operating leases4.13.7
       Finance leases3.54.0
Weighted average discount rate:
       Operating leases2.9 %3.2 %
        Finance leases2.6 %3.1 %

The following table summarizes the supplemental cash flow information for 2021 and 2017, respectively.  In 2020, the Company expects to receive aggregate future minimum rental payments under noncancellable subleases of approximately $1,505.  Noncancellable subleases expire between 20202020:

Year Ended
December 31, 2021December 31, 2020
Cash paid for amounts included in the measurement of lease liabilities:
Operating cash flows from operating leases$53,981 $50,263 
Operating cash flows from finance leases301 197 
Financing cash flows from finance leases2,423 1,446 
Right-of-use assets obtained in exchange for operating lease liabilities$74,736 $72,454 
Leased assets obtained in exchange for finance lease obligations9,673 1,927 

9.        Commitments and 2024.Contingencies

For leases and subleases with terms greater than 12 months, the Company recorded the related right-of-use asset as the balance of the related lease liability, adjusted for any prepaid or accrued lease payments. Unamortized initial direct costs and lease incentives were not significant as of December 31, 2019. The lease liability was recorded at the present value of the lease payments over the term. Many of the Company's leases include rental escalation clauses, renewal options and/or termination options that were contemplated in the determination of lease payments when appropriate. Commitments

As of December 31, 2019,2021, the Company was not reasonably certainhad unconditional purchase obligations of exercising any renewal options. Further, as of December 31, 2019, it was reasonably certain that all termination options would not be exercised. As such, there were no adjustments made$3,172 to its right-of-use lease assets or corresponding liabilities as a result. In addition, the Company does not have any leases with residual value guarantees or material restrictions or covenants as of December 31, 2019.purchase forklifts and other equipment during 2022.

The Company did not separate lease and nonlease components of contracts for purposes of determining the right-of use lease asset and corresponding liability. Additionally, variable lease and variable nonlease components were not contemplated in the calculation of the right-of-use asset and corresponding liability. For facility leases, variable lease costs include the costs of common area maintenance, taxes, and insurance for which the Company pays its lessors an estimate that is adjusted to actual expense on a quarterly or annual basis depending on the underlying contract terms. For equipment leases, variable lease costs may include additional fees for using equipment in excess of estimated annual mileage thresholds. Leasehold improvements were also excluded from the calculation of the right-of-use asset and corresponding liability. Leasehold improvements are recorded as an asset at cost and are amortized over the shorter of the estimated useful life or the initial term of the lease.

Contingencies
In addition, the Company holds contracts with independent owner-operators. These contracts explicitly identify the tractors to be operated by the independent owner-operators and therefore, the Company concluded that these represent embedded leases. However, the contract compensation is variable based upon a rate per shipment and a rate per mile. As such, these amounts are excluded from the calculation of the right-of-use lease asset and corresponding liability and are instead disclosed as part of variable lease costs below. Costs incurred for independent owner-operators in accordance with these embedded leases are included in purchased transportation on the Company's Statements of Comprehensive Income, totaling $358,185, $316,147 and $317,452 for the years ended December 31, 2019, 2018 and 2017, respectively.

When available, the Company uses the rate implicit in the lease or sublease to discount lease payments to present value; however, most of our leases do not provide a readily determinable implicit rate. Therefore, the Company must estimate its incremental borrowing rate to discount the lease payments based on information available at lease commencement. The incremental borrowing rate is defined as the rate of interest that the Company would have to pay to borrow, on a collateralized basis and over a similar term, an amount equal to the lease payments in a similar economic environment. If using the Company’s incremental borrowing rate, management has elected to utilize a portfolio approach and applies the rates to a portfolio of leases with similar

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FORWARD AIR CORPORATION
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued)
December 31, 20192021
(In thousands, except share and per share data)

underlying assets and terms. Upon adoption of the new lease standard, discount rates used for existing leases were established at January 1, 2019.

The following table summarizes the Company's lease costs for the year ended December 31, 2019 and related information:
 Year ended
 December 31,
2019
Lease cost 
Finance lease cost: 
Amortization of right-of-use assets$1,019
Interest on lease liabilities129
Operating lease cost59,012
Short-term lease cost12,056
Variable lease cost373,181
Sublease income2,154
Total lease cost$447,551
  
Other information 
Cash paid for amounts included in the measurement of lease liabilities: 
Operating cash flows from finance leases$129
Operating cash flows from operating leases$57,589
Financing cash flows from finance leases$946
Right-of-use assets obtained in exchange for new finance lease liabilities$8,188
Right-of-use assets obtained in exchange for new operating lease liabilities$202,278
Weighted-average remaining lease term - finance leases (in years)4.6
Weighted-average remaining lease term - operating leases (in years)3.8
Weighted-average discount rate - finance leases3.4%
Weighted-average discount rate - operating leases4.0%


The table below reconciles the undiscounted cash flows for each of the next five years and total of the remaining years to the lease liabilities recorded on the balance sheet as of December 31, 2019:

Payment Due PeriodOperating LeasesFinance Leases
2020$61,804
$1,611
202146,755
1,610
202231,918
1,342
202322,088
1,200
202414,775
798
Thereafter7,351
268
Total minimum lease payments184,691
6,829
Less: amount of lease payments representing interest(32,551)(499)
Present value of future minimum lease payments152,140
6,330
Less: current portion of lease obligations(50,615)(1,421)
Long-term lease obligations$101,525
$4,909



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FORWARD AIR CORPORATION
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued)
December 31, 2019
(In thousands, except share and per share data)

As of December 31, 2019, the Company has certain obligations to lease tractors, which will be delivered throughout 2020. These leases are expected to have terms of approximately 3 to 4 years and are not expected to materially impact the Company's right-of-use lease assets or liabilities as of December 31, 2019.

7.        Commitments and Contingencies

From time to time, the Company is party to ordinary, routine litigationvarious legal claims and actions incidental to its business, including claims related to vehicle liability, workers’ compensation, property damage and arising in the normal course of business.employee medical benefits. The Company doesaccrues for the uninsured portion of contingent losses from these and other pending claims when it is both probable that a liability has been incurred and the amount of loss can be reasonably estimated. Based on the knowledge of the facts, the Company believes the resolution of claims and pending litigation, taking into account existing reserves, will not believe that any of these pending actions, individually or in the aggregate, will have a material adverse effect on its business,our consolidated financial condition,statements. Moreover, the results of operations or cash flows.
The primary claimscomplex legal proceedings are difficult to predict, and the Companys view of these matters may change in the Company’s business relate to workers’ compensation, property damage, vehicle liabilityfuture as the litigation and employee medical benefits. Most of the Company’s insurancerelated events unfold.

Insurance coverage provides for self-insurance levelsthe Company with primary and excess coverage which management believes is sufficientfor claims related to adequately protectvehicle liability, workers’ compensation, property damage and employee medical benefits.

For vehicle liability, the Company from catastrophic claims. Suchretains a portion of the risk. Below is a summary of the Company’s risk retention on vehicle liability insurance coverage abovemaintained by the applicable self-insurance levels continuesCompany through $10,000:

Company
Risk Retention
FrequencyLayerPolicy Term
Expedited Freight¹
LTL business$3,000 Occurrence/Accident²$0 to $3,00010/1/2021 to 10/1/2022
Truckload business$2,000 Occurrence/Accident²$0 to $2,00010/1/2021 to 10/1/2022
LTL business$6,000 Policy Term Aggregate³$3,000 to $5,00010/1/2021 to 10/1/2022
LTL, Truckload and Intermodal businesses$2,500 Policy Term Aggregate³$5,000 to $10,00010/1/2021 to 10/1/2022
Intermodal$1,000 Occurrence/Accident²$0 to $1,00010/1/2021 to 10/1/2022
¹ Excluding the Final Mile business, which is primarily a brokered service.
² For each and every accident, the Company is responsible for damages and defense up to bethese amounts, regardless of the number of claims associated with any accident.
³ During the Policy Term, the Company is responsible for damages and defense within the stated Layer up to the stated, aggregate amount of Company Risk Retention before insurance will respond.

Also, from time to time, when brokering freight, the Company may face claims for the “negligent selection” of outside, contracted carriers that are involved in accidents, and the Company maintains third-party liability insurance coverage with a $100 deductible per occurrence for most of its brokered services. Additionally, the Company maintains workers’ compensation insurance with a self-insured retention of $500 per occurrence.

Insurance coverage in excess of the self-insured retention limit is an important part of the Company'sCompany’s risk management process.
In The Company accrues for the opinioncosts of management, adequate provision has been madethe uninsured portion of pending claims within the self-insured retention based on the nature and severity of individual claims and historical claims development trends. The Company believes the recorded reserves are sufficient for all incurred claims up to the self-insured retention limits, including provisionan estimate for estimated claims incurred but not reported.

The Company However, estimating the number and severity of claims, as well as related judgment or settlement amounts is responsible for the first $7,500 per incident until it meets the $6,000 aggregate deductible for incidents resulting in claims between $3,000 and $5,000inherently difficult, and the $2,500 aggregate deductibleCompany may fail to establish sufficient insurance reserves and adequately estimate for incidents resultingfuture insurance claims. Since the ultimate resolution of outstanding claims as well as claims incurred but not reported is uncertain, it is possible that the reserves recorded for these losses could change materially in claims between $5,000 and $10,000.the near term. Although, an estimate cannot be made of the range of additional loss that is at least reasonably possible. During the year ended December 31, 2019, the Company recorded a $7,500 reserve for pendinga vehicular claimsclaim related to one1 incident. Although these claims are still developing,

On December 15, 2020, the Company has recorded reservesdetected a Ransomware Incident impacting the Company’s operational and information technology systems, which caused service delays for the claims up to its self-insured retention limit of $7,500Company’s customers. We incurred unexpected costs and therefore, no further impact toimpacts from the Company’s operating results is expected.

Because of the uncertainty of the ultimate resolution of outstanding claims, as well as uncertainty regarding claims incurred but not reported, it is possible that management’s provision for these losses could change materiallyRansomware Incident, and may in the near term. However, no estimate can currently be made of the range of additional loss that is at least reasonably possible.future, incur costs in connection with this Ransomware Incident. Any failure to comply with data privacy, security or other laws and regulations could result in claims, legal or regulatory proceedings, inquires or investigations.
    
As of December 31, 2019, the Company had commitments to purchase trailers and forklifts for approximately $6,376 during 2020. 

8.10.        Employee Benefit Plan
 
The Company has a retirement savings plan (the “401(k) Plan”). The 401(k) Plan is a defined contribution plan whereby employees who have completed 90 days of service, a minimum of 1,000 hours of service and are age 21 or older are eligible to participate. The 401(k) Plan allows eligible employees to make contributions of 2.0% to 80.0% of their annual compensation. For all periods presented, employer contributions were made at 25.0% of the employee’s contribution up to a maximum of 6.0% of total annual compensation, except where government limitations prohibit.
Employer contributions vest 20.0% after two years of service and continue vesting 20.0% per year until fully vested. The Company’s matching contributions expensed in 2019, 2018 and 2017 were approximately $2,004, $1,713 and $1,441, respectively.

9.        Financial Instruments

Off Balance Sheet Risk

At December 31, 2019, the Company had letters of credit outstanding totaling $13,970.

Fair Value of Financial Instruments

The following methods and assumptions were used by the Company in estimating its fair value disclosures for financial instruments:

Accounts receivable and accounts payable: The carrying amounts reported in the balance sheet for accounts receivable and accounts payable approximate their fair value based on their short-term nature.


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FORWARD AIR CORPORATION
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued)
December 31, 20192021
(In thousands, except share and per share data)

The Company sponsors a qualified defined contribution plan covering substantially all employees. Under the defined contribution plan, the Company contributes 25.0% of the employee’s contribution up to a maximum of 6.0% of annual compensation, subject to certain limits. The Company contributed $2,091, $1,683 and $1,554 for the years ended December 31, 2021, 2020 and 2019, respectively.
Revolving credit facility:
11.        Fair Value of Financial Instruments

The Company’s revolving credit facility bears variable interest rates plus additional basis pointsCompany categorizes its assets and liabilities into one of three levels based upon covenants relatedon the assumptions used in valuing the asset or liability. Estimates of fair value financial assets and liabilities are based on a fair value hierarchy that prioritizes the inputs to total indebtednessvaluation techniques used to earnings. As the revolving credit facility bears a variable interest rate, the carrying value approximatesmeasure fair value.

The Observable inputs (highest level) reflect market data obtained from independent sources, while unobservable inputs (lowest level) reflect internally developed market assumptions. In accordance with this guidance, fair value estimatesmeasurements are classified under the following hierarchy:

Level 1 - Quoted prices in active markets for identical assets or liabilities.

Level 2 - Quoted prices for similar assets or liabilities in active markets; quoted prices for identical or similar assets or liabilities in markets that are not active; and model-derived valuations in which all significant inputs are observable or can be corroborated by observable market data for substantially the full term of earn-outsthe assets or liabilities.

Level 3 - Model-derived valuations in which one or more significant inputs are unobservable.

As previously discussed in Note 4, 3, Acquisitions, and Long-Lived Assets.

Using interest rate quotes and discounted cash flows, the Company estimated the fair value of its outstanding finance lease obligationsthe earn-out liability was determined using either the Monte Carlo simulation model or the option pricing method. The significant inputs used to calculate the estimated fair value are derived from a combination of observable and unobservable market data. Observable inputs used in either the Monte Carlo simulation model or the option pricing method include the risk-free rate and the revenue volatility while unobservable inputs include the revenue discount rate and the estimated revenue projections.
Assets and liabilities measured at fair value on a recurring basis as follows:of December 31, 2021 and 2020 are summarized below:
As of December 31, 2021
Level 1Level 2Level 3Total
Earn-out liability$— $— $385 $385 
As of December 31, 2020
Level 1Level 2Level 3Total
Earn-out liability$— $— $6,865 $6,865 
 December 31,
2019
 December 31,
2018
 Carrying Value Fair Value Carrying Value Fair Value
Finance lease obligations$6,330
 $6,318
 $363
 $374


TheCash and cash equivalents, accounts receivable, other receivables, and accounts payable are valued at their carrying value of the finance lease obligations are included within the Equipment section of Property and equipment onamounts in the Company’s Consolidated Balance Sheet. Sheets, due to the immediate or short-term maturity of these financial instruments.

The Company'scarrying amount of long-term debt under the Company’s credit facility approximates fair value estimatesbased on the borrowing rates currently available to the Company for a loan with similar terms and average maturity.

As of December 31, 2021, the above financial instruments are classified within level 3estimated fair value of the Company’s finance lease obligation, based on current borrowing rates, was $14,312, compared to its carrying value of $14,159. As of December 31, 2020, the estimated fair value hierarchy as defined in the FASB Codification.

10.        Segment Reporting
Effective September 1, 2018, Thomas Schmitt was named the Company's President and Chief Executive Officer. Mr. Schmitt is the Company's Chief Operating Decision Maker ("CODM") and is primarily responsible for allocating resources to and assessing the performance of the Company's segments. AsCompany’s finance lease obligation, based on current borrowing rates, was $7,009, compared to its carrying value of $6,811.

In addition to assets and liabilities that are recorded at fair value on a result of this change in leadership,recurring basis, the Company revisited its strategy. Due to this change in leadershiprecords assets and the implementation ofliabilities at fair value on a new strategy, Management changed how it evaluates and manages the business effective in the fourth quarter of 2019 and classifies our services into 3 reportable segments: Expedited Freight, Intermodal and Pool Distribution. The results of our previous Expedited LTL and TLS segments have been consolidated into our Expedited Freight segment. This classification is consistent with how the CODM makes decisions about resource allocation and assesses the Company's performance. The Company has recast its financial information and disclosures for the prior period to reflect the segment disclosures as if the current presentation had been in effect throughout all periods presented. For financial information relating to each of our business segments, see Note 10, Segment Reporting to our Consolidated Financial Statements.

Expedited Freight operatesnonrecurring basis. Assets are recorded at fair value on a comprehensive national network to provide expedited regional, inter-regional and national LTL services. Expedited Freight offers customers local pick-up and delivery and other services including final mile, truckload, shipment consolidation and deconsolidation, warehousing, customs brokerage and other handling. Included within the $988,757 of Expedited Freight revenue for the year end December 31, 2019 are defined services including Network revenue of $676,911, Truckload revenue of $184,663, Final Mile revenue of $100,555 and other revenue of $26,628. Intermodal provides first- and last-mile high value intermodal container drayage services both to and from seaports and railheads. Pool provides high-frequency handling and distribution of time sensitive product to numerous destinations.

Except for certain insurance activity, the accounting policies of the segments are the same as those described in the summary of significant accounting policies disclosed in Note 1. For workers compensation and vehicle claims each segment is charged an insurance premium and is also charged a deductible that corresponds with our corporate deductibles disclosed in Note 1. However, any losses beyond our deductibles and any loss development factors applied to our outstanding claimsnonrecurring basis as a result of actuary analysisan impairment charge or assets held for sale. The losses on assets measured at fair value on a nonrecurring, discontinued operation basis are not passed to the segments, but recorded at the corporate level within Eliminations and Other.

Segment data includes intersegment revenues.  Costs of the corporate headquarters and shared services are allocated to the segments based on usage. The expense associated with shared operating assets, such as trailers, is allocated between operating segments based on usage. However, the carrying value of the asset's basis is not allocated. The Company evaluates the performance of its segments based on income from operations.  The Company’s business is conducted in the U.S. and Canada.

summarized below:
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FORWARD AIR CORPORATION
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued)
December 31, 20192021
(In thousands, except share and per share data)

20212020
Earn-out asset impairment charge1
$6,967 $— 
Goodwill impairment charge1
— 5,406 
Valuation allowance on assets held for sale1
— 22,978 
1 See Note 2, Discontinued Operation and Held for Sale.


12.        Segment Reporting
The following tables summarizeCompany has 2 reportable segments: Expedited Freight and Intermodal. The Company evaluates segment information aboutperformance based on income from operations. Segment results from operationsinclude intersegment revenues and shared costs.  Costs related to the corporate headquarters, shared services and shared assets, used bysuch as trailers, are allocated to each segment based on usage. Shared assets are not allocated to each segment, but rather the chief operating decision makershared assets, such as trailers, are allocated to the Expedited Freight segment. Corporate includes revenues and expenses as well as assets that are not attributable to any of the Company’s reportable segments.

The accounting policies applied to each segment are the same as those in Note 1, Operations and Summary of Significant Accounting Policies, except for certain self-insurance loss reserves related to vehicle liability and workers’ compensation. Each segment is allocated an insurance premium and deductible that corresponds to the self-insured retention limit for that particular segment. Any self-insurance loss exposure beyond the deductible allocated to each segment is recorded in Corporate.

For the year ended December 31, 2020, the Company recognized revenue of approximately $138,669 from one customer, which accounted for more than 10% of the Company’s consolidated revenues from continuing operations in making decisions regarding allocationthe Consolidated Statements of assetsComprehensive Income and resources aswas included in the Expedited Freight reportable segment. No single customer accounted for more than 10% of andthe Company’s consolidated revenues from continuing operations for the years ended December 31, 2019, 2018 and 2017.2021 or December 31, 2019.

Year ended December 31, 2019 Expedited Freight Intermodal
Pool Distribution
Eliminations & Other
Consolidated
External revenues $985,697
 $217,606

$207,092

$

$1,410,395
Intersegment revenues 3,060
 105

297

(3,462)

Depreciation 22,993
 3,086

4,884

(67)
30,896
Amortization 4,336
 5,848
 1,029
 
 11,213
Share-based compensation expense 8,628
 1,801

644

834

11,907
Interest expense 
 142



2,569

2,711
Income (loss) from operations 101,065
 23,679

7,275

(13,196)
118,823
Total assets 713,527
 206,576

115,638

(44,863)
990,878
Capital expenditures 22,179
 717

5,313



28,209

Year ended December 31, 2018 (As Adjusted) Expedited Freight Intermodal
Pool Distribution
Eliminations & Other
Consolidated
External revenues $926,446
 $200,750

$193,690

$

$1,320,886
Intersegment revenues 4,678
 256

427

(5,361)

Depreciation 25,453
 1,719

5,871

2

33,045
Amortization 3,499
 4,610
 1,029
 
 9,138
Share-based compensation expense 8,457
 984

453

655

10,549
Interest expense (20) 58



1,745

1,783
Income (loss) from operations 101,440
 23,266

5,870

(8,545)
122,031
Total assets 550,051
 167,002

64,306

(21,144)
760,215
Capital expenditures 38,710
 854

2,729



42,293

Year ended December 31, 2017 (As Adjusted) Expedited Freight Intermodal
Pool Distribution
Eliminations & Other
Consolidated
External revenues $846,706
 $154,446

$168,194

$

$1,169,346
Intersegment revenues 3,701
 238

289

(4,228)

Depreciation 23,260
 1,867

5,732

3

30,862
Amortization 5,171
 3,981
 1,041
 
 10,193
Share-based compensation expense 7,154
 562

387



8,103
Interest expense 5
 48



1,156

1,209
Income (loss) from operations 91,184
 12,963

6,378

(1,768)
108,757
Total assets 506,652
 149,150

55,970

(19,150)
692,622
Capital expenditures 36,683
 514

1,068



38,265



F-37
F-41

FORWARD AIR CORPORATION
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued)
December 31, 20192021
(In thousands, except share and per share data)

11.        Quarterly Results of Operations (Unaudited)

The following is a summary of the quarterlySegment results offrom operations for the years ended December 31, 20192021, 2020 and 20182019 were as follows:
Year Ended December 31, 2021Expedited FreightIntermodalCorporateEliminationsConsolidated - Continuing Operations
External revenues$1,373,313 $289,171 $— $— $1,662,484 
Intersegment revenues957 43 — (1,057)(57)
Depreciation21,623 3,538 63 — 25,224 
Amortization7,219 7,109 — — 14,328 
Income (loss) from continuing operations139,321 30,117 (10,137)— 159,301 
Purchases of property and equipment36,364 2,745 — — 39,109 
  2019
  March 31 June 30 September 30 December 31
Operating revenue $321,471
 $345,756
 $361,663
 $381,504
Income from operations 24,734
 30,550
 30,689
 32,852
Net income 18,407
 22,330
 22,195
 24,168
         
Net income per share:        
   Basic $0.64
 $0.78
 $0.78
 $0.86
   Diluted $0.64
 $0.78
 $0.78
 $0.85
         
  2018
  March 31 June 30 September 30 December 31
Operating revenue $302,608
 $330,343
 $331,375
 $356,561
Income from operations 24,235
 32,870
 29,879
 35,047
Net income 17,741
 24,298
 22,329
 27,684
         
Net income per share:        
   Basic $0.60
 $0.83
 $0.76
 $0.95
   Diluted $0.60
 $0.82
 $0.76
 $0.95

Year Ended December 31, 2020Expedited FreightIntermodalCorporateEliminationsConsolidated - Continuing Operations
External revenues$1,070,106 $199,567 $— $— $1,269,673 
Intersegment revenues2,195 36 — (2,331)(100)
Depreciation19,824 3,693 120 — 23,637 
Amortization7,203 6,285 — — 13,488 
Income (loss) from continuing operations71,266 16,391 (13,733)— 73,924 
Purchases of property and equipment19,820 448 — — 20,268 

Year Ended December 31, 2019Expedited FreightIntermodalCorporateEliminationsConsolidated - Continuing Operations
External revenues$997,877 $217,606 $— $— $1,215,483 
Intersegment revenues3,057 105 — (3,458)(296)
Depreciation23,087 3,086 38 — 26,211 
Amortization4,335 5,848 — — 10,183 
Income (loss) from continuing operations103,640 23,679 (14,903)— 112,416 
Purchases of property and equipment21,290 717 — — 22,007 
Total Assets
As of December 31, 2021$777,987 $249,467 $90,588 $(219)$1,117,823 
As of December 31, 2020706,396 183,073 84,370 (545)973,294 
A reconciliation from the segment information to the consolidated balances for revenues and total assets is set forth below:

Year Ended
December 31,
2021
December 31,
2020
December 31,
2019
Intersegment revenues - continuing operations$(57)$(100)$(296)
Intersegment revenues - discontinued operation57 100 296 
Consolidated intersegment revenues$— $— $— 

F-38
F-42

FORWARD AIR CORPORATION
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued)
December 31, 20192021
(In thousands, except share and per share data)

December 31,
2021
December 31,
2020
Segment assets - continuing operations$1,117,823 $973,294 
Current assets held for sale— 21,002 
Noncurrent assets held for sale— 53,097 
Consolidated total assets$1,117,823 $1,047,393 
12.        Subsequent Event

Revenue from the individual services within the Expedited Freight segment for the years ended December 31, 2021, 2020 and 2019 were as follows:
On January 12, 2020, the Company acquired substantially all
 Year Ended
 December 31,
2021
December 31,
2020
December 31,
2019
Expedited Freight revenues:  
Network$840,429 $625,517 $675,312 
Truckload223,026 194,058 196,855 
Final Mile275,201 224,475 100,555 
Other35,614 28,251 28,212 
Total$1,374,270 $1,072,301 $1,000,934 

F-43

Table of the assets of Linn Star Holdings, Inc., Linn Star Transfer, Inc. and Linn Star Logistics, LLC (collectively, “Linn Star”) for $57,200. This transaction was funded using cash flows from operations.Contents

Linn Star is a privately-held Final Mile provider headquartered in Cedar Rapids, Iowa. As part of our Company’s strategic growth plan, the acquisition of Linn Star will increase Forward Final Mile’s capabilities significantly while expanding our footprint with an additional 20 locations. The Company anticipates Linn Star will contribute approximately $90,000 of revenue and $6,300 of operating income on an annualized basis.





Forward Air Corporation
Schedule II — Valuation and Qualifying Accounts
(In thousands)
 
Col. A Col. B Col. C Col. D Col. E
  
Balance at
Beginning
of Period
 
Charged to
Costs and
Expenses
 
Charged to
Other Accounts
Described
 
Deductions
-Described
 
Balance at
End of
Period
Year ended December 31, 2019          
   Allowance for doubtful accounts $1,309
 $761
 $
 $726
(2) 
$1,344
   Allowance for revenue adjustments (1)
 772
 
 3,342
 3,357
(3) 
757
   Income tax valuation 395
 
 
 
 395
  2,476
 761
 3,342
 4,083
 2,496
Year ended December 31, 2018          
   Allowance for doubtful accounts $2,542
 $139
 $
 $1,372
(2) 
$1,309
   Allowance for revenue adjustments (1)
 464
 
 3,628
 3,320
(3) 
772
   Income tax valuation 360
 35
 
 
 395
  3,366
 174
 3,628
 4,692
 2,476
Year ended December 31, 2017          
   Allowance for doubtful accounts $1,309
 $1,814
 $
 $581
(2) 
$2,542
   Allowance for revenue adjustments (1)
 405
 
 3,055
 2,996
(3) 
464
   Income tax valuation 282
 78
 
 
 360
  1,996
 1,892
 3,055
 3,577
 3,366

Additions
  Balance at
Beginning
of Period
Charged to
Costs and
Expenses
Charged to
Other Operating Revenue
Deductions Balance at
End of
Period
Year ended December 31, 2021
Allowance for doubtful accounts$1,268 $1,670 $— $1,204 2$1,734 
Allowance for revenue adjustments1
1,005 — 7,943 7,422 31,526 
Deferred tax valuation allowance395 4,230 — — 4,625 
2,668 5,900 7,943 8,626 7,885 
Year ended December 31, 2020
Allowance for doubtful accounts$1,316 $567 $— $615 2$1,268 
Allowance for revenue adjustments1
737 — 4,751 4,483 31,005 
Deferred tax valuation allowance395 — — — 395 
2,448 567 4,751 5,098 2,668 
Year ended December 31, 2019
Allowance for doubtful accounts$1,290 $752 $— $726 2$1,316 
Allowance for revenue adjustments1
755 — 3,339 3,357 3737 
Deferred tax valuation allowance395 — — — 395 
2,440 752 3,339 4,083 2,448 

(1)1 Represents an allowance for revenue adjustments to accounts receivable due to disputed rates, accessorial charges and other aspects of previously billed shipments.resulting from future billing rate changes.
(2)2 Represents uncollectible accounts written off, net of recoveriesrecoveries.
(3)3 Represents adjustments to billed accounts receivablereceivable.

S-1


EXHIBIT INDEX
No.Exhibit
3.1
3.2
4.1
4.2
10.1*
10.2
10.3
10.4*
10.5*
10.6*
10.710.6*
10.8
10.910.7*
10.1010.8*
10.1110.9*
10.1210.10*
10.1310.11*
10.1410.12*
10.1510.13*

10.16*
10.1710.14*
10.18*
10.1910.15*
10.2010.16*



10.2110.17*
10.2210.18*
10.23*
10.2410.19*
10.2510.20
10.2610.20A*
10.20B
10.20C
10.21*
10.2710.22*
10.2810.23*
10.2910.24*
10.3010.25*
10.3110.26*
10.3210.27
10.33
10.3410.28
10.3510.29
10.30*
10.31*
10.32




21.110.33
10.34
10.35
10.36
10.37
10.38*
21.1
23.1
31.1
31.2
32.1
32.2
101.INSThe instance document does not appear in the interactive data file because its XBRL tags are embedded within the inline XBRL document.
101.SCHXBRL Taxonomy Extension Schema
101.CALXBRL Taxonomy Extension Calculation Linkbase
101.DEFXBRL Taxonomy Extension Definition Linkbase
101.LABXBRL Taxonomy Extension Label Linkbase
101.PREXBRL Taxonomy Extension Presentation Linkbase
104Cover Page Interactive File (formatted in Inline XBRL and contained in Exhibit 101).
*Denotes a management contract or compensatory plan or arrangement.