UNITED STATES

SECURITIES AND EXCHANGE COMMISSION

WASHINGTON, D.C. 20549

_________________________

FORM 10-K

_________________________



(Mark One)




(Mark One)

ANNUAL REPORT PURSUANT TO SECTION 13 OR 15(d)15(d) OF THE SECURITIES EXCHANGE ACT OF 1934



For the fiscal year ended: December 31, 20192020



OR



OR



TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d)15(d) OF THE SECURITIES EXCHANGE ACT OF 1934



For the transition period from                 to



Commission File Number

001-31648001-31648


EURONET WORLDWIDE, INC.

(Exact name of Registrant as specified in its charter)

________________________


Delaware

74-2806888

Delaware74-2806888

(State or other jurisdiction of incorporation or organization)

(I.R.S. Employer Identification No.)


3500 College Boulevard11400 Tomahawk Creek Parkway, Suite 300
Leawood, KansasKansas66211
(Address of principal executive offices)(Zip Code)


(913)327-4200

(Registrant's telephone number, including area code)


Securities registered pursuant to Section 12(b)12(b) of the Act:



Title of Each Class

Trading Symbol(s)

Name of Each Exchange on Which Registered

Common Stock

EEFT

Nasdaq Global Select Market

1.375% Senior Notes due 2026

EEFT26

EEFT26

Nasdaq Global Market


Securities registered pursuant to Section 12(g)12(g) of the Act: None

_________________________

Indicate by check mark if the registrant is a well-known seasoned issuer, as defined in Rule 405 of the Securities Act. Yes þ No

¨


Indicate by check mark if the registrant is not required to file reports pursuant to Section 13 or Section 15(d)15(d) of the Act. Yes ☐ No


Noþ


Indicate by check mark whether the registrant (1)(1) has filed all reports required to be filed by Section 13 or 15(d)15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2)(2) has been subject to such filing requirements for the past 90 days. Yes þ No

¨


Indicate by check mark whether the registrant has submitted electronically, every Interactive Data File required to be submitted pursuant to Rule 405 of Regulation S-T (§232.405 of this chapter) during the preceding 12 months (or for such shorter period that the registrant was required to submit such files). Yes .Yes þ No

¨



Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, smaller reporting company, or an emerging growth company. See the definitions of “large"large accelerated filer,” “accelerated" "accelerated filer,” “smaller" "smaller reporting company”company" and “emerging"emerging growth company”company" in Rule 12b-212b-2 of the Exchange Act.


Large accelerated filerþ


Accelerated filero

Non-accelerated filer o

Smaller reporting company


Emerging growth company

If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a)13(a) of the Exchange Act. o


Indicate by check mark whether the registrant has filed a report on and attestation to its management’s assessment of the effectiveness of its internal control over financial reporting under Section 404(b) of the Sarbanes-Oxley Act (15 U.S.C. 7262(b)) by the registered public accounting firm that prepared or issued its audit report.


Indicate by check mark whether the registrant is a shell company (as defined in Rule 12b-212b-2 of the Act). Yes  No


As of June 28, 2019,30, 2020, the aggregate market value of the voting and non-voting common equity held by non-affiliates of the registrant was approximately $8.8$4.8 billion. The aggregate market value was determined based on the closing price of the Common Stock on June 28, 2019.


30, 2020.

As of February 28, 2020,19, 2021, the registrant had 53,519,85552,752,851 shares shares of Common Stock outstanding.


Documents Incorporated By Reference


Portions of the registrant's Proxy Statement for its 20202021 Annual Meeting of Stockholders, which will be filed with the Securities and Exchange Commission no later than 120 days after December31 2019,, 2020, are incorporated by reference into Part III of this Annual Report on Form 10-K.




Table of Content







Table of Contents

Part I

Item 1. Business

References in this report to “we,” “our,” “us,”"we," "our," "us," the “Company”"Company" and “Euronet”"Euronet" refer to Euronet Worldwide, Inc. and its subsidiaries unless the context indicates otherwise.



Business Overview


General Overview


Euronet is a leading electronic payments processing provider. We offer payment and transaction processing and distribution solutions to financial institutions, agents, retailers, servicemerchants, content providers, and individual consumers. Our primary product offerings include comprehensive automated teller machine (“ATM”("ATM"), point-of-sale (“POS”("POS"), card outsourcing, card issuing and merchant acquiring services; software solutions and cloud based payment solutions; electronic distribution of prepaid mobile airtime and other electronic payment products; foreign exchange services and global money transferinternational payment services.


Core Business Segments


We operate in the following three segments as of December 31, 2019:


2020:

The Electronic Fund Transfer ("EFT") Processing Segment processes transactions for a network of 46,07037,729 ATMs and approximately 340330,000,000 POS terminals across Europe, the Middle East, Asia Pacific, and Asia Pacific.the United States. We provide comprehensive electronic payment solutions consisting of ATM cash withdrawal and deposit services, ATM network participation, outsourced ATM and POS management solutions, credit and debit card outsourcing, and card issuing and merchant acquiring services. In addition to our core business, we offer a variety of value added services, including ATM and POS dynamic currency conversion ("DCC"), domestic and international ATM surcharge, advertising, customer relationship management (“CRM”("CRM"), mobile top-up, bill payment, fraud management, foreign remittance payout, cardless payout, banknote recycling solutions and tax-refund services. Through this segment, we also offer a suite of integrated electronic financial transaction software solutions for electronic payment and transaction delivery systems. In 20192020, the EFT Processing Segment accounted for approximately 32%19% of Euronet's consolidated revenues.


The epay Segment provides distribution and processing of prepaid mobile airtime and other electronic content and payment processing services for various prepaid products, cards and services throughout our worldwide distribution network. We operate a network that includes approximately 728,000748,000 POS terminals that enable electronic processing of prepaid mobile airtime “top-up”"top-up" services and other digital media content in Europe, the Middle East, Asia Pacific, the United States and South America. We also provide vouchers and physical gift fulfillment services in Europe, gift card distribution and processing services in most of our markets and digital code distribution in a growing number of markets. In 20192020, the epay Segment accounted for approximately 28%33% of Euronet's consolidated revenues.


The Money Transfer Segment provides global consumer-to-consumer money transfer services, primarily under the brand names Ria, AFEX, and IME, and global account-to-account money transfer services under the brand name xe. We offer services under the brand names Ria and IME through a network of sending agents, Company-owned stores (primarily in North America, Europe and Malaysia) and our websites (riamoneytransfer.com and online.imeremit.com), disbursing money transfers through a worldwide correspondent network that includes approximately 397,000approximately 464,000 locations. xe is a provider of foreign currency exchange information on its currency data websites (www.xe.com and www.x-rates.com). We offer global account-to-account money transfer services through our websites (www.xe.com and https://transferxe.com) and xe customer service representatives. In addition to money transfers, we offer customers bill payment services (primarily in the U.S.), payment alternatives such as money orders, comprehensive check cashing services for a wide variety of issued checks, along with competitive foreign currency exchange services and mobile top-up. Through xe, we offer cash management solutions and foreign currency risk management services to small-and-medium sized businesses. We are one of the largest global money transfer companies measured by revenues and transaction volumes. In 2019,2020, the Money Transfer Segment accounted for approximately 40%48% of Euronet's consolidated revenues.

2


Euronet conducts business globally, serving customers in approximately 170 countries. We have 13 transaction processing centers, six in Europe, five in Asia Pacific and two in North America. We also maintain 66 business offices that are located in 41 countries. Our corporate offices are located in Leawood, Kansas, USA.

Historical Perspective

  • 1994 - Euronet was established in 1994 as Euronet Bank Access Kft., a Hungarian limited liability company. Operations began in 1995 when we established a processing center in Budapest, Hungary and installed our first ATMs in Hungary, followed by Poland and Germany in 1996.
  • 1997 - Euronet was reorganized in March 1997 in connection with its initial public offering, and at that time, our operating entities became wholly owned subsidiaries of Euronet Services, Inc., a Delaware corporation. We changed our name from Euronet Services, Inc. to Euronet Worldwide, Inc. in August 2001.

Initially, most of Euronet's resources were devoted to establishing and expanding the ATM network and ATM management services business in Europe.
  • 1998 - In December 1998, we acquired Arkansas Systems, Inc. (now known as "Euronet USA"), a U.S.-based company that produces electronic payment and transaction delivery systems software for retail banks internationally, which resultedinternationally.
  • 2001 - We changed our name from Euronet Services, Inc. to Euronet Worldwide, Inc. in significant ongoing savings in third-party licensing, services and maintenance costs. By the end of 1998, we were doing business in Hungary, Poland, Germany, the Czech Republic and Croatia. From 1998 until 2005, we developed networks in India, Slovakia, Serbia and Bulgaria.

  • In 2005, we expanded our product offerings of the EFT Processing Segment through the acquisition of Instreamline S.A., a Greek company that provides credit card and POS outsourcing services in addition to debit card and transaction gateway switching services in Greece and the Balkan region. In 2007, we combined our EFT and Software segments as both businesses are strategically aligned due to the fact that our software segment primarily supports our EFT service offerings and processing centers. In 2009 Euronet, through one of its group companies, was granted authorization as an e-money institution in the United Kingdom ("U.K.") under the E-Money Directive of the European Union ("E.U."). In 2011, the Second E-Money Directive ("2EMD") came into effect. 2EMD enables authorized e-money institutions to provide payment services and issue e-money throughout the European Economic Area ("EEA") under a single regulatory framework. As a result of 2EMD, Euronet, through one of its group companies, obtained relevant memberships of Visa and Mastercard during 2011. By obtaining the status as an authorized e-money institution together with its principal memberships of Visa and Mastercard, Euronet has been able to expand its Independent ATM Deployment ("IAD") networks across Europe. In 2018, Euronet, through one of its group companies, was reauthorized by the U.K. Financial Conduct Authority to provide payment services under the Second Payment Services Directive (“PSD2”) as well as continue to provide e-money serves under the 2EMD. By the end of 2019, Euronet's IAD network of ATMs had expanded to include 29 countries. Our product portfolio for the EFT Processing Segment operates in 86 countries.

    In August 2001.
  • 2003 Euronet- We added a complementary business line through the acquisition of epay Limited (“epay”), which had offices in the U.K. and Australia. Through subsequent acquisitions between 2003 and 2011, the epay Segment continued to expand in Europe (Germany, Romania, Spain and the U.K.), the U.S., the Middle East, Asia and Brazil, and established new offices in New Zealand, Poland, India and Italy. We believe the epay Segment is the world's leading international network for distribution and processing of prepaid mobile airtime ("top-up") as well as other electronic payment products and services.

  • In
  • 2007 we- We established the Money Transfer Segment after completing the acquisition of Los Angeles-based Ria, one of the largest global money transfer companies measured by revenues and transaction volumes. Established in 1987, Ria originates and terminates transactions through a network of sending agents and Company-owned stores located around the world. In November 2009, Ria obtained a payment services license under the E.U.'s Payment Services Directive ("PSD") from the U.K. Financial Services Authority, (now the Financial Conduct Authority), which allowed Ria to operate under one license and one regulator for all EEA Member States ("Member States"). Ria also obtained payment services licenses in Spain and France. The licenses also facilitated expansion into new markets through the sales of money transfers through agents in countries where the use of agents was not previously permitted. Ria became reauthorized under PSD2 in 2018. In 2014, Euronet added a complementary product to the money transfer portfolio through the acquisition of HiFX, which offered account-to-account international payment services to high-income individuals and small-and-medium sized businesses. In
  • 2015 we- We completed the acquisition of IME (M) Sdn Bhd ("IME") which provided Euronet with immediate entry into the Asian and Middle East money transfer send markets. In 2015, weWe also added a complementary business line through the acquisition of xe Corporation ("xe"), which provides currency-related data and international payment services. In addition
  • 2019REN Ecosystem goes live and the migration of legacy software to expanding its money transfer network, the segment expanded its product portfolio to offer complementary non-money transfer products such as bill paymentREN Ecosystem begins.
  • Current - Euronet conducts business globally, serving customers in approximately 175 countries. As of December 31, 2020, we have 13 transaction processing centers, six in Europe, five in Asia Pacific and check cashing, and prepaid servicestwo in conjunction with the epay Segment.

  • In October 2016, the Company completed the acquisition of YourCash Europe Limited and its subsidiaries (“YourCash”). YourCash is a company incorporatedNorth America. We also maintain 66 business offices that are located in England that owns and operates primarily merchant filled ATMs43 countries. Our corporate offices are located in the United Kingdom, the Netherlands, and Ireland.


    In March 2018, the Company completed the acquisition of Innova Tax Free Group S.L. and its subsidiaries (“Innova”). Innova is a company incorporated in Spain and offers tax refunds services to consumers in Spain, Portugal, United Kingdom, France, Italy and Germany. In May 2018, the Company acquired Easycash Ireland Limited (“Easycash”). Easycash owns and operates a network of ATMs in the Republic of Ireland.

    In November 2019, the company completed the acquisition of a small ATM outsourcing network.
    Leawood, Kansas, USA.

    Business Segment Overview


    For a discussion of operating results by segment, please see Item 7 - Management's Discussion and Analysis of Financial Condition and Results of Operations, and Note 16,17, Business Segment Information, to the Consolidated Financial Statements.



    EFT Processing Segment

    Overview


    Our EFT Processing Segment provides comprehensive electronic payment solutions consisting of ATM cash withdrawal and deposit services, ATM network participation, outsourced ATM and POS management solutions, credit and debit card outsourcing;outsourcing, card issuing and merchant acquiring services. In addition to our core business, we offer a variety of value added services, including ATM and POS dynamic currency conversion,DCC, domestic and international surcharge, advertising, CRM, prepaid mobile top-up, bill payment, money transfer, fraud management, foreign remittance payout, cardless payout, banknote recycling solutions and tax-refund services. We provide these services either through our Euronet-owned Euronet-owned ATMs and POS terminals, through contracts under which we operate ATMs and POS terminals on behalf of our customers or, for certain services, as stand-alone products. Through this segment, we also offer a suite of integrated electronic financial transaction software solutions for electronic payment and transaction delivery systems.

    Sources of Revenues


    The primary sources of revenues generated by our ATM network are recurring monthly management fees, transaction-based fees, surcharges and margins earned on dynamic currency conversionDCC transactions. We receive fixed monthly fees under many of our outsourced management contracts. The EFT Processing Segment also generates revenues from POS operations and merchant management, card network management for credit, debit, prepaid and loyalty cards, prepaid mobile airtime recharge and other electronic content on ATMs and ATM advertising. We primarily service financial institutions in the developing markets of Central, Eastern and Southernacross Europe, (Hungary, Poland, the Czech Republic, Croatia, Romania, Serbia, Greece and Ukraine), the Middle East, and Asia Pacific, (India, China, Malaysia, Pakistan and the Philippines), as well as several developed countries in Western Europe.United States. As of December 31, 2019,2020, we operated 46,07037,729 ATMs compared to 40,35446,070 at December 31, 2018.2019. The increasedecrease was largely due to temporary closures of ATMs in response to the expansion of our ATM networks in Asia Pacific and Europe.COVID-19 pandemic. 

    3


    We monitor the number of transactions made by cardholders on our network. These include cash withdrawals, balance inquiries, deposits, prepaid mobile airtime recharge purchases, dynamic currency conversionDCC transactions and certain denied (unauthorized) transactions. We do not bill certain transactions on our network to financial institutions, and we have excluded these transactions for reporting purposes. The number of transactions processed over our networks has increased over the last five years at a compound annual growth rate (“CAGR”("CAGR") of approximately 19.1%11.7% as indicated in the following table:


    (in millions)20152016201720182019
    EFT Processing Segment transactions per year1,5231,8852,3522,7213,052

    (in millions)

    2016

    2017

    2018

    2019

    2020

    EFT Processing Segment transactions per year

    1,885

    2,352

    2,721

    3,052

    3,275

    The increase in transactions for 2020 is the result of a significant increase in the volume of lower value, digitally-initiated payment processing transactions for an Asia Pacific customer's bank wallet and e-commerce site.


    Our processing centers for the EFT Processing Segment are located in Martinsreid, Germany; Budapest, Hungary; Mumbai, India; Beijing, China;Germany, Hungary, India, China, and Karachi, Pakistan. Our processing centers run two types of proprietary transaction switching software: our legacy ITM software, which we have used and sold to banksfinancial institutions since 1998 through our Software Solutions unit, and a new,an innovative switching software package named “REN”"REN", which is hosted in Germany and India.India, that was released in 2017. The processing centers operatesoperate 24 hours a day, seven days a week. We have been progressively transitioning all of our networks to REN.



    EFT Processing Products and Services

    Outsourced Management Solutions


    Euronet offers outsourced management solutions to financial institutions, merchants, mobile phone operators and other organizations using our processing centers' electronic financial transaction processing software. Our outsourced management solutions include management of existing ATM networks, development of new ATM networks, management of POS networks,


    management of automated deposit terminals, management of credit and debit card databases and other financial processing services. These solutions include 24-hour monitoring of each ATM's status and cash condition, managing the cash levels in each ATM, coordinating the cash delivery and providing automatic dispatches for necessary service calls. We also provide real-time transaction authorization, advanced monitoring, network gateway access, network switching, 24-hour customer service, maintenance, cash settlement and reconciliation, forecasting and reporting. Since our infrastructure can support a significant increase in transactions, any new outsourced management solutions agreements should provide additional revenue with lower incremental cost.


    Our outsourced management solutions agreements generally provide for fixed monthly management fees and, in most cases, fees payable for each transaction. The transaction fees under these agreements are generally lower than those under card acceptance agreements.

    Euronet-Branded ATM Transaction Processing


    Our Euronet-branded ATM networks, also known as IAD networks, are primarily managed by a processing center that uses our internally developed software solutions. The ATMs in our IAD networks are able to process transactions for holders of credit and debit cards issued by or bearing the logos of financial institutions and international card organizations such as American Express®, Visa®, Mastercard®, Diners Club International®, Discover® and UnionPay International©, as well as international ATM networks such as PULSE®. This is accomplished through our agreements and relationships with these institutions, international credit and debit card issuers and international card associations.

    4


    When a bank cardholder conducts a transaction on a Euronet-owned ATM or automatedautomated deposit terminal, we receive a fee from the cardholder's bank for that transaction. The bank pays us this fee either directly or indirectly through a central switching and settlement network. When paid indirectly, this fee is referred to as the “interchange"interchange fee." All of the banks in a shared ATM and POS switching system establish the amount of the interchange fee by agreement. We receive transaction processing fees for successful transactions and, in certain circumstances, for transactions that are not completed because they fail to receive authorization. The fees paid to us by the card issuers are independent of any fees charged by the card issuers to cardholders in connection with the ATM transactions. In some cases, we may also charge a direct access fee or surcharge to cardholders at the ATM. The direct access fee is added to the amount of the cash withdrawal and debited from the cardholder's account.



    We generally receive fees or earn margin from our customers for six types of ATM transactions:


    • Cash withdrawals;

  • Cash deposits;

  • Balance inquiries;

  • Transactions not completed because the relevant card issuer does not give authorization;

  • Dynamic currency conversion; and

  • Prepaid telecommunication recharges and other electronic content.

  • Card Acceptance or Sponsorship Agreements


    Our agreements with financial institutions and international card organizations generally provide that all credit and debit cards issued by the financial institution or organization may be used at all ATMs that we operate in a given market. In most markets, we operate under sponsorship by our own e-money licensed entity, Euronet 360 Finance Limited ("E360").entities. In some markets, we have agreements with a financial institution under whichwhich we are designated as a service provider (which we refer to as “sponsorship agreements”"sponsorship agreements") for the acceptance of domestic cards and/or cards bearing international logos, such as Visa® and Mastercard.Mastercard®. These card acceptance or sponsorship agreements allow us to receive transaction authorization directly from the card issuing institution or international card organizations on a stand-in basis. Our agreements generally provide for a term of three to seven years and renew automatically unless either party providesprovides notice of non-renewal prior to the termination date. In some cases, the agreements are terminable by either party upon six months' notice. We are generally able to connect a financial institution to our network within 30 to 90 days of signing a card acceptance agreement. The financial institution provides the cash needed to complete transactions on the ATM, but we do provide a significant portion of the cash to our IAD network to fund ATM transactions ourselves. Euronet is generally liable for the cash in the ATM networks.




    Under our card acceptance agreements, the ATM transaction fees we charge vary depending on the type of transaction and the number of transactions attributable to a particular card issuer. Our agreements generally provide for payment in local currency, though transaction fees are sometimes denominated in euros or U.S. dollars.dollars. Transaction fees are billed to financial institutions and card organizations with payment terms typically no longer than one month.


    Dynamic Currency Conversion


    We offer dynamic currency conversion, (“DCC”)or DCC, over our IAD networks, ATM networks that we operate on an outsourced basis for banks,financial institutions, and over banks'financial institutions' ATM networks or POS devices as a stand-alone service. DCC is a feature of the underlying ATM or POS transaction that is offered to customers completing transactions using a foreign debit or credit card issued in a country with a currency other than the currency where the ATM or POS is located. The customer is offered a choice between completing the transaction in the local currency or in the customer's home currency via a DCC transaction. If a cardholder chooses to perform a DCC transaction, the acquirer or processor performs the foreign exchange conversion at the time that the funds are delivered at an ATM or the transactions are completed through the POS terminal, which results in a pre-defined amount of the customer's home currency being charged to their card. Alternatively, the customer may have the transaction converted by the card issuing bank, in which the amount of local currency is communicated to the card issuing bank and the card issuing bank makes the conversion to the customer's home currency.


    5


    When a customer chooses DCC at an ATM or POS device and Euronet acts as the acquirer or processor, we receive all or a portion of the foreign exchange margin on the conversion of the transaction. On our IAD ATMs, Euronet receives the entire foreign exchange margin. If Euronet is not the acquirer or processor of the transaction, we share the DCC revenue with the sponsor bank. On ATMs or POS devices that are operated for banks,financial institutions, or where we offer DCC as a stand-alone service to banksfinancial institutions or merchants, we share the foreign exchange margin. The foreign exchange margin on a DCC transaction increases the amount Euronet earns from the underlying ATM or POS transaction and supports deployment of additional ATMs in new locations.


    Other Products and Services


    Our network of owned or operated ATMs allows for the sale of additional financial and other products or services at a low incremental cost. We have developed value added services in addition to basic cash withdrawal and balance inquiry transactions. These value added services include mobile top-up, fraud management, bill payment, domestic and international surcharge, CRM, foreign remittance payout, cardless payout, banknote recycling, electronic content, ticket and voucher, and advertising. We are committed to the ongoing development of innovative new products and services to offer our EFT processing customers.


    Euronet offers multinational merchants a Single European Payments Area (“SEPA”("SEPA")-compliant cross-border transaction processing solution. SEPA is an area in which all electronic payments can be made and received in euros, whether between or within national boundaries, under the same basic conditions, rights and obligations, regardless of the location. This single, centralized acquiring platform enables merchants to benefit from cost savings and faster, more efficient payments transfer. Although many European countries are not members of the eurozone, our platform can serve merchants in these countries as well, through our multi-currency functionality.


    Software Solutions


    We also offer a suite of integrated software solutions for electronic payments and transaction delivery systems. We generate revenues for our software products from licensing, professional services and maintenance fees for software and sales of related hardware, primarily to financial institutions around the world.


    Our software products are an integral part of the EFT Processing Segment product lines, and our investment in research, development, delivery and customer support reflects our ongoing commitment to an expanded customer base both internally and externally. Our proprietary software is used by our processing centers in the EFT Processing Segment, resulting in cost savings and added value compared to third-party license and maintenance options. Our proprietary software consists of our legacy ITM software, which we have used and sold to banksfinancial institutions since 1998 through our Software Solutions unit, and an innovative switching software package named REN that we released in 2017.


    We currently operate REN in our processing center to process payments for our own networks in Europe and we are progressively transitioning all our networks globally to REN. The private cloud architecture of REN allows us to simultaneously deploy REN across multiple physical locations. While we currently only operate REN is now operated for ourboth internal resources and external customers with the launch of the REN Foundation for Mozambique's National Payments Network in 2020. REN is scalable and will allow us to offer payment and digital solutions to more third parties. In addition to payments processing, REN also supports other digital elements, including card issuing for physical and virtual cards, loyalty services,

    Know Your Customer compliance, real time settlement, inventory management, risk and fraud management and other services. REN will be used as a platform to connect Euronet assets to offer digital payment solutions.
    solutions, and is currently utilized within the epay and Money Transfer Segments.

    EFT Processing Segment Strategy


    The EFT Processing Segment maintains a strategy to expand the network of ATMs and POS terminals into developed and developing markets that have the greatest potential for growth. In addition, we follow a supporting strategy to increase the penetration of value added (or complementary) services across our existing customer base, including DCC, surcharge, cardless payment, banknote recycling solutions, tax refund services, advertising, fraud management, bill payment, mobile top-up, CRM and foreign remittance payout.

    6


    We continually strive to make our own ATM networks more efficient by eliminating underperforming ATMs and installing ATMs in more desirable locations. We make selective additions to our own ATM network if we see market demand and profit opportunities. In tourist locations, we also shut down ATMs during the winter season when tourist activity is low.


    In recent years, the need for “all-in”"all-in" services has increased. Banks, particularly smaller banks, are increasingly looking for integrated ATM, POS and card issuing processing and management services. Euronet is well positioned for this opportunity as it can offer a full end-to-end solution to the potential partners.


    Additional growth opportunities are driven through financial institutions that are receptive to outsourcing the operation of their ATM, POS and card networks. The operation of these devices requires expensive hardware and software and specialized personnel. These resources are available to us, and we offer them to our customers under outsourcing contracts. The expansion and enhancement of our outsourced management solutions in new and existing markets will remain an important business opportunity for Euronet. Increasing the number of non-owned ATMs and POS terminals that we operate under management services agreements and continued development of our credit and debit card outsourcing business could provide continued growth while minimizing our capital investment.

    Complementary services offered by our epay Segment, where we provide prepaid mobile top-up services through POS terminals, strengthens the EFT Processing Segment's line of services. We plan to continue to expand our technology and business methods into other markets where we operate and further leverage our relationships with mobile phone operators and financial institutions to facilitate that expansion.



    Seasonality


    Our EFT Processing business experiences its heaviest demand for cash withdrawals and DCC during the third quarter of the fiscal year, coinciding with the tourism season. It is also impacted by seasonality during the fourth quarter and first quarter of each year due to higher transaction levels during the holiday season and lower levels after the holiday season. This seasonality is increased due to our practice of "winterizing"seasonally deactivating ATMs in tourist locations that experience significantly higher traffic during the summer. WinterizingSeasonally deactivating involves shutting down the ATMs during the slower winter months and results in lower overall transaction volumes in the EFT Processing Segment during those months. As we have expanded our IAD network in tourist locations, the financial impact of winterizationseasonally deactivating has increased, because we continue to bear the expense of winterizedseasonally deactivated ATMs even though they do not generate transactions during the winterslower months.


    Significant Customers and Government Contracts


    No individual customer of the EFT Processing Segment makes up greater than 10% of total consolidated revenues. In India, we have contracts with government-owned banks to provide certain ATM driving and transaction switching services and mobile airtime recharge services. Additionally, certain government-owned banks are members of our shared ATM network in India.India and we provide software services to financial institutions partially owned by government-owned banks. In Austria, Croatia, Cyprus, Czech Republic, Denmark, Egypt, Germany, Hungary, Ireland, Italy, Malta, Poland, Portugal, Romania, Slovakia, Spain, and the United Kingdom, we lease land and other property for certain ATM sites from companies that are majority-owned by the government. In Pakistan, we have a contract with a government-owned bank to provide software support services.
    In China and Greece, we have contracts with clients and financial institutions that are partially owned by the government.

    Competition

    Our principal EFT Processing Segment competitors include ATM networks owned by financial institutions and national switches consisting of consortiums of local banks that provide outsourcing and transaction services to financial institutions and independent ATM deployers in a particular country. Additionally, large, well-financed companies that operate ATMs offer ATM network and outsourcing services, and those that provide card outsourcing, POS processing and merchant acquiring services also compete with us in various markets. Small local operators have also recently begun offering their services, particularly in the IAD market. None of these competitors has a dominant market share in any of our markets. Competitive advantages in our


    EFT Processing Segment include breadth of service offering, network availability and response time, price to both the financial institution and to its customers, ATM location and access to other networks.

    7


    epay Segment

    Overview


    We currently offer prepaid mobile airtime top-up services and other electronic content and payment processing services for various prepaid products, cards and services on a network of approximately 728,000748,000 POS terminals across approximately 339,000338,000 retailer locations in Europe, the Middle East, Asia Pacific, the United States and South America. Our processing centers for the epay Segment are located in Billericay,the U.K.; Martinsried, Germany; Hamburg, Germany; Milan, Italy; Buena Park, California, USA;, Germany, Italy, and Kansas City, Missouri, USA.the U.S.


    Since 2003, we have expanded our prepaid business in new and existing markets by drawing upon our depth of experience to build and expand relationships with content providers, mobile phone operators and retailers. We offer a wide range of products across our retail networks, including prepaid mobile airtime, prepaid debit cards, prepaid gift cards, prepaid electronic content such as music, games and software, prepaid vouchers, transport payments, lottery payments, prepaid long distance and bill payment processing assistance through partnerships with various licensed money transmitters.



    Sources of Revenues


    The epay Segment generates commissions and processing fees from the distribution of electronic content and from telecommunications service providers for the sale and distribution of prepaid mobile airtime. In 2019,2020, approximately 65% of the total revenues and approximately 71% of gross profit for the epay Segment approximately 63% of total revenues and approximately 72% of gross profit was from electronic content other than prepaid mobile airtime (digital media products).


    Customers purchase digital media prepaid content as a gift or for self-use. Content is generally purchased in two ways:

    Directly (1) directly online from the content provider using an online payment method;method, or
    Through (2) through physical retail stores, online retailers or other electronic channels, including payment wallets, online banking, mobile applications and other sources.

    Customers
    C
    ustomers using mobile phones generally pay for usage in one of two ways:

    Through “postpaid” (1) through "postpaid" accounts, where usage is billed at the end of each billing period;period, or
    Through “prepaid” (2) through "prepaid" accounts, where customers pay in advance by crediting their accounts prior to usage.


    Although mobile phone operators in the U.S. and certain European countries have provided service principally through postpaid accounts, the norm in many other countries in Europe and the rest of the world is to offer wireless service on a prepaid basis.


    Prepaid mobile phone credits are generally distributed using personal identification numbers ("PINs"). We distribute PINs in two ways. First, we establish an electronic connection to the mobile operator and the retailer. When the sale to a customer is initiated, the terminal requests the PIN from the mobile operator via our transaction processing platform. These transactions obtain the PIN directly from the mobile operator. The customer pays the retailer and the retailer becomes obligated to make settlement to us of the principalpurchased amount of the mobile airtime sold.airtime. We maintain systems that know the amount of mobile top-up sold by the retailer which allows us in turn to bill that retailer for the mobile top-up sold.



    Second, we purchase PINs from the mobile operator which are electronically sent to our processing platform. We establish an electronic connection with the POS terminals in retailer locations and our processing platform provides the terminal with a PIN when the mobile top-up is purchased. We maintain systems that monitor transaction levels at each terminal. As sales of prepaid mobile airtime to customers are completed, the inventory on the platform is reduced by the PIN purchased. The customer payment and settlement with the retailer are the same as described above.

    8


    We expand our distribution networks by signing new contracts with retailers, and in some markets, by acquiring existing networks. We continue to focus on growing our distribution network through independent sales organizations that contract directly with retailers in their network to distribute prepaid mobile airtime or other digital media content from the retailers' POS terminals. We continue to increase our focus on direct relationships with chains of supermarkets, convenience stores, gas stations, and other larger scale retailers, where we can negotiate multi-year agreements with the retailers on multi-year bases.


    retailers. In addition to the sale of traditional mobile top-up volume described above, we have expanded distribution into digital media products and other value-added services. We have leveraged our existing technology infrastructure to sell digital media products, which have been sold through our traditional retailer network and new retailer networks such as electronic channels. In the U.S., most prepaid digital media content is purchased for gifting; in markets outside the U.S., consumers generally purchase prepaid digital media content for self-use.


    epay Products and Services


    Prepaid Mobile Airtime Transaction Processing

    We process prepaid mobile airtime top-up transactions on our international POS network across Europe, the Middle East, Asia Pacific, North America and South America for two types of clients: distributors and retailers. Both types of client transactions start with a consumer in a retail store. The retailer uses a specially programmed POS terminal in the store, the retailer's electronic cash register (ECR) system, or web-based POS device that is connected to our network to buy prepaid mobile airtime. The consumer will select a predefined amount of mobile airtime from the carrier of choice, and the retailer enters the selection into the POS terminal. The consumer will pay that amount to the retailer (in cash or other payment methods accepted by the retailer). The POS device then transmits the selected transaction to our processing center. Using the electronic connection we maintain with the mobile phone operator or drawing from our inventory of PINs, the purchased amount of mobile airtime will be either credited to the consumer's account or delivered via a PIN printed by the terminal and given to the consumer. In the case of PINs printed by the terminal, the consumer must then call the mobile phone operator's toll-free number to activate the purchased airtime to the consumer's mobile account.


    One difference in our relationships with various retailers and distributors is the way in which we charge for our services. For distributors and certain very large retailers, we charge a processing fee. However, the majority of our transactions occur with smaller retailers. With these clients, we receive a commission or discount on each transaction that is withheld from the payments made to the mobile phone operator, and we share that commission/discount with the retailers.



    Closed Loop Gift Cards

    Closed loop (private-branded) gift cards are generally described as merchant-specific prepaid cards, used for purchases exclusively at a particular merchant's locations. We distribute closed loop gift cards in various categories, including dining, retail, and digital media, such as music, games and software. Generally, the gift card is activated when a consumer loads funds (with cash, debit or credit card payment) or purchases a preloaded value gift card at a retail store location or online.


    Open Loop Gift Cards


    Open loop (network-branded) gift cards are prepaid gift cards associated with an electronic payment network (such as Visa® or Mastercard)Mastercard®) and are honored at multiple, unaffiliated locations (wherever cards from these networks are generally accepted). They are not merchant-specific. We distribute and issue single-use, non-reloadable open loop gift cards carrying the Visa® brand in our retail channels. After the consumer purchases the preloaded value gift card at a retail store location or online, the consumer must call the toll-free number on the back of the card to activate it.


    Open Loop Reloadable


    We distribute Visa® and Mastercard® issued debit cards provided by Green Dot, NetSpend and other card issuers. We also manage and distribute a proprietary debit card that allows a retailer to issue its own reloadable store-branded card. Open loop reloadable cards have features similar to a bank checking account, including direct deposit, purchasing capability wherever a credit card is accepted, bill payment and ATM access. Fees are charged to consumers for the initial load and reload transactions, monthly account maintenance and other transactions.


    9


    Other Products and Services

    Our POS network is used for the distribution of other products and services, including games and software, bill payment, lottery tickets and transportation products. Through our Cadooz subsidiary, we also distribute vouchers and physical gifts into the business-to-business ("B2B") channel principally for the purposes of employee and customer incentives and rewards. In certain locations, the terminals used for prepaid services can also be used for electronic funds transfer to process credit and debit card payments for retail merchandise. We provide promotion and advertising for content providers of their prepaid


    content throughout our retail distribution network. We also provide card production and processing services to some of our prepaid gift card partners and telecom content providers.


    Retailer and Distributor Contracts


    We provide our prepaid services through POS terminals or web-based POS devices installed in retail outlets or, in the case of major retailers, through direct connections between their ECR systems and our processing centers. In markets where we operate proprietary technology (the U.K., Germany, Australia, Poland, Ireland, New Zealand, Spain, Greece, India, Italy, Brazil and the U.S.), we generally own and maintain the POS terminals. In certain countries in Europe, the terminals are sold to the retailers or to distributors who service the retailer. Our agreements with major retailers for the POS services typically have one to three-year terms. These agreements include terms regarding the connection of our networks to the respective retailer's registers or payment terminals or the maintenance of POS terminals, and obligations concerning settlement and liability for transactions processed. Generally, our agreements with individual or small retailers have shorter terms and provide that either party can terminate the agreement upon three to six months' notice.


    In Germany, distributors are key intermediaries in the sale of mobile top-up. As a result, our business in Germany is substantially concentrated in, and dependent upon, relationships with our major distributors. The termination of any of our agreements with major distributors could materially and adversely affect our prepaid business in Germany. However, we have been establishing agreements with independent German retailers in order to diversify our exposure to such distributors.


    The number of transactions processed on our POS networknetworkshas increased over the last five years areat a compound annual growth rate ("CAGR") of approximately 13.1% as indicated in the table below:


    (in millions)20152016201720182019
    epay processing transactions per year1,3351,2941,1861,1491,542

    following table:

     

     

     

     

     

     

    (in millions)

    2016

    2017

    2018

    2019

    2020

    epay processing transactions per year

    1,294

    1,186

    1,149

    1,542

    2,395

    The loss of a high-volume, low-margin customer in the Middle East in 2017 contributed to a decline in processing transactions in 2017 and 2018. The addition of a high-volume, low-margin market in India contributed to an overall increase in processing transactions in 2019.


    2020.

    epay Segment Strategy


    Mobile top-up transactions are declining in many developed markets and transaction fees for mobile transactions are being compressed by the mobile operators. epay's strategy is to defend margins in developing markets by providing value added services to mobile operators and to decrease our reliance on mobile top-up by increasing distribution of other electronic content. New product initiatives focus on products such as gift card malls, prepaid debit cards, transport and electronic content, including music, software and games. Strategic execution behind new products includes the development of relationships with global consumer product brands. This strategy leverages the global scale of the epay business allowing global brands to be sold in many or all of the countries in which we have a presence. Examples of global brands we distribute include iTunes, Google Play, Sony, and Microsoft.



    Telecommunications companies and other content providers have a substantial opportunity to increase revenues by diversifying the products and services currently offered to their retailers. epay is deploying additional content through its POS network to retailers and distributors all over the world. The reach, capabilities and quality of the epay network are appealing as a global distribution channel. We are one of the largest worldwide multi-country operators, and believe we have a distinct competitive advantage from the existing relationships that we maintain with prepaid content providers and retailers.

    10


    Seasonality

    As the product mix continues to change, the epay business is impacted by seasonality during the fourth quarter and first quarter of each year due to the higher transaction levels during the holiday season and lower levels following the holiday season.



    Significant Customers and Government Contracts


    No individual customer of our epay Segment makes up greater than 10% of total consolidated revenues. epay has a contract for the technology and distribution infrastructure for six state-owned lotteries in Germany. In addition, epay has contracts with the state of Florida's (USA) Turnpike partners and Transurban Limited, the largest manager of toll road networks in Australia, Cubic supporting New South Wales Transport ticketing in Australia and with New Zealand Transport Authority, which operates all toll roads in New Zealand. In Germany, Cadooz has a contract with Deutsche Bahn, which is majority owned by the German state. We also have a contract for the distributionprocessing of mobile airtime with a Saudi company, which is majority owned by the Saudi government. There are no other government contracts in the epay Segment.


    Competition


    We face competition in the prepaid business in all of our markets. We compete with a few multinational companies that operate in several of our markets. In other markets, our competition is from smaller, local companies. The mobile operators in all of our markets have retail distribution networks, and in some markets, on-line distribution of their own through which they offer top-up services for their own products.


    We believe our size and market share are competitive advantages in many markets. In addition, we believe our processing platforms are a competitive advantage. We have extremely flexible technical platforms that enable us to tailor POS solutions to individual retailers and mobile operator and digital media content provider requirements where appropriate. Our platforms are also able to provide value added services other than processing which makes us a more valuable partner to the content providers and retailers. We have introduced new digital products into the marketplace such as digital payment for online media subscriptions. Many of these products are not offered by our competitors and in many countries, these are new products. We are capitalizing on being the first to market for these products.


    The principal competitive factors in the epay Segment include price (that is, the level of commission paid to retailers for each transaction), breadth of products and up-time offered on the system. Major retailers with high volumes are able to demand a larger share of the commission, which increases the amount of competition among service providers. We are seeing signs that some mobile operators are expanding their distribution networks to provide top-up services on-line or via mobile devices, which provides other alternatives for consumers to use.



    Money Transfer Segment


    Overview


    We provide global money transfer services primarily under the brand names Ria, IME, AFEX, and xe. Ria and IME provide consumer-to-consumer money transfer services through a global network of more than 464397,000,000 locations and our websitewebsites riamoneytransfer.com and online.imeremit.com. Most of our money transfers are originated through sending agents in approximately 3443 countries, with money transfer delivery completed in 160159 countries. The initiation of a consumer money transfer occurs through retail agents, Company-owned stores or online, while the delivery of money transfers can occur with bank correspondents, retailer agents or from certain ATMs. Our websites allow consumers to send funds online, using a bank account or credit or debit card, for pay-out directly to a bank account or for cash pickup.

    In addition, we provide global account-to-account money transfer services under the brand name xe. We offer money transfer services via our websites (www.xe.com and https://transferxe.com) and through customer service representatives. xe also provides foreign currency exchange information on its currency data websites (www.xe.com and www.x-rates.com). Through xe, we offer cash management solutions and foreign currency risk management services to small-and-medium sized businesses.

    11


    We monitor the number of transactions made through our money transfer networks. The number of transactions processed on our network has increased over the last five years at a CAGR of approximately 13.7%7.2% as indicated in the following table:


    (in millions)20152016201720182019
    Money transfer transactions per year68.782.392.2107.6114.5

     

     

     

     

     

     

     

    (in millions)

    2016

    2017

    2018

    2019

    2020

    Money transfer transactions per year

    82.3

    92.2

    107.6

    114.5

    116.5

    Our sending agent network includes a variety of agents, including Walmart, large/medium size regional retailers, convenience stores, bodegas, multi-service shops and phone centers, which are predominantly found in areas with a large immigrant population. Each Ria money transfer transaction is processed using Euronet's proprietary software system and checked for security, completeness and compliance with federal and state regulations at every step of the process. Senders can track the


    progress of their transfers through Ria's customer service representatives, and funds are delivered quickly to their beneficiaries via our extensive payout network, which includes large banks and non-bank financial institutions, post offices and large retailers. Our processing centers for the Money Transfer Segment are located in Buena Park, California, USA; Bracknell,the U.S., the U.K.; Auckland,, New Zealand; Kansas City, Missouri, USA;Zealand, and Kuala Lumpur, Malaysia. We mainly operate Ria call centers in Buena Park, California; Antiguo Cuscatlán, El Salvador; Kuala Lumpur, Malaysia; Dakar, Senegal; Mumbai, India and Madrid, Spain and provide multi-lingual customer service for both our agents and consumers. Additionally, we operate a call center for xe in Sydney, Australia.


    We are one of the largest global money transfer companies measured by revenues and transaction volumes. Our Money Transfer Segment processed approximately $54 billion in money transfers in 2019.

    2020.


    Sources of Revenues

    Revenues in the Money Transfer Segment are derived through the charging of a transaction fee, as well as a margin earned from purchasing foreign currency at wholesale exchange rates and selling the foreign currency to customers at retail exchange rates. Sending agents and receiving agents for consumer-to-consumer products each earn fees for cash collection and distribution services. Euronet recognizes these fees as direct operating costs at the time of sale.


    Money Transfer Products and Services


    Money transfer products and services are sold primarily through three channelschannels: at agent locations, Company-owned stores and on internet enabled devices at riamoneytransfer.com, online.imeremit.com, xe.com, and https://transferxe.com (online transactions).


    In an online transaction, customers send funds, using a bank account or credit or debit card, for pay-out at most of our agent locations around the world or directly to a bank account.


    Through our TeleRia service, customers connect to our call center from a telephone available at an agent location and a representative collects the information over the telephone and enters it directly into our secure proprietary system. As soon as the data capture is complete, our central system automatically faxes a confirmation receipt to the agent location for the customer to review and sign and the customer pays the agent the money to be transferred, together with a fee. The agent then faxes the signed receipt back to Ria to complete the transaction.



    Through our Walmart-2-Walmart Money Transfer Service, which allows customers to transfer money to and from Walmart stores in the U.S., our Ria business executes the transfers with Walmart serving as both the sending agent and payout correspondent. Ria earns a significantly lower margin from these transactions than its traditional money transfers; however, the arrangement adds a significant number of transactions to Ria’sRia's business. The agreement with Walmart establishes Ria as the only party through which Walmart will sell U.S. domestic money transfers branded with Walmart marks. The agreement had an initial term expiring in April 2017 and was renewed for an additional three-year periodis effective until April 2020.2023. Thereafter, it will automatically renew for one year terms unless either party provides notice to the contrary. The agreement imposes certain obligations on each party, the most significant being service level requirements by Ria and money transfer compliance requirements by Walmart. Any violation of these requirements by Ria could result in an obligation to indemnify Walmart or termination of the contract by Walmart. However, the agreement allows the parties to resolve disputes by mutual agreement without termination of the agreement.

    In addition to money transfers, Ria also offers customers bill payment services, payment alternatives such as money orders, comprehensive check cashing services for a wide variety of issued checks, along with competitive foreign currency exchange services and mobile top-up. These services are all offered through our Company-owned stores while select services are offered through our agents in certain markets.


    Ria money orders are widely recognized and exchanged throughout the United States. Our check cashing services cover payroll and personal checks, cashier checks, tax refund checks, government checks, insurance drafts and money orders. Our bill payment services offer timely posting of customer bills for over 8,0007,000 companies, including electric and gas utilities and telephone/wireless companies. Bill payment services are offered primarily in the U.S.

    12


    xe offers account-to-account international payment service to high-income individuals and small-and-medium sized businesses, complementing our existing consumer-to-consumer money transfer business. xe has a multi-channel platform which allows customers to make transfers, track payments and manage their international payment activity online or through a customer service representative. xe offers cash management solutions and foreign currency risk management services to small-and-medium sized businesses. xe also offers foreign currency exchange subscriptions and advertising on its websites.


    Sources of Revenues

    Revenues in the Money Transfer Segment are derived through the charging of a transaction fee, as well as a margin earned from purchasing foreign currency at wholesale exchange rates and selling the foreign currency to customers at retail exchange

    rates. Sending agents and receiving agents for consumer-to-consumer products each earn fees for cash collection and distribution services. Euronet recognizes these fees as direct operating costs at the time of sale.

    Money Transfer Segment Strategy


    The Money Transfer Segment's strategy is to increase the volume of money transfers processed by leveraging our existing banking and merchant/retailer relationships to expand our agent and correspondent networks in existing corridors. In addition, we pursue expansion into high-potential money transfer corridors from the U.S. and internationally beyond the traditional U.S. to Mexico corridor. Further, we expect to continue to take advantage of cross-selling opportunities with our epay and EFT Processing Segments by providing prepaid services through our stores and agents and offering our money transfer services at select prepaid retail locations and ATMs we operate in key markets. We will continue to make investments in our systems to support this growth. Additionally, we are expanding our xe business into new markets.


    Seasonality


    Our money transfer business is significantly impacted by seasonality that varies by region. In most of our markets, we experience increased money transfer transaction levels during the month of May and in the fourth quarter of each year, coinciding with various holidays. Additionally, in the U.S. to Mexico corridor, we usually experience our heaviest volume during the May through October time frame, coinciding with the increase in worker migration patterns and various holidays, and our lowest volumes during the first quarter.


    Significant Customers and Government Contracts


    No individual customer of our Money Transfer Segment makes up greater than 10% of total consolidated revenues. The Money Transfer Segment maintains correspondent relationships with a number of financial institutions whose ownership includes governments of the correspondents' countries of origin. Those countries include Armenia, Austria, Bangladesh,Belarus, Belgium, Benin, Bhutan, Bolivia, Bosnia-Herzegovina, Botswana, Burkina Faso, Burundi,Cameroon, Cape Verde, Chad, China, Costa Rica, Cote d'Ivoire, Cuba, Djibouti, Dominican Republic, Ecuador, Egypt, El Salvador, Eritrea, Ethiopia, Fiji, Gabon, Gambia, Georgia, Ghana, Guatemala, Mali, Mauritania, Mexico, Pakistan, Philippines, Poland, Romania, Saudi Arabia, Senegal, Tunisia, Uganda, Ukraine, Vietnam, Burkina Faso, El Salvador, Gambia, Georgia, Guinea, Guinea - Bissau, Honduras, India, Indonesia, Italy, Jordan, Kenya, Kyrgyzstan, Laos, Liberia, Madagascar, Malaysia, Mali, Mauritania, Mauritius, Mexico, Moldova, Morocco, Myanmar, Niger, Nigeria, Pakistan, Philippines, Poland, Romania, Rwanda, Saudi Arabia, Serbia, Senegal, Sri Lanka, Suriname, Tanzania, Thailand, Togo, Tunisia, Turkey, Uganda, Ukraine, Uzbekistan, Vietnam, Yemen, Zambia, and Zambia.

    Zimbabwe.

    Competition


    Our primary competitors in the money transfer and bill payment business include other large money transfer companies and electronic money transmitters, together with hundreds of smaller registered and unregistered money transmitters, as well as certain major national and regional banks, financial institutions and independent sales organizations. Our competition includes The Western Union Company, the leading competitor with revenue approximately two times greater than our revenue. The Western Union Company has a significant competitive advantage due to its greater resources and access to capital for expansion. This may allow them to offer better pricing terms to customers, agents or correspondents, which may result in a loss of our current or potential customers or could force us to lower our prices. In addition to traditional money payment services, new technologies are emerging that compete with traditional money payment services, such as stored-value cards, debit networks, and web-based services and digital currencies. Our continued growth also depends upon our ability to compete effectively with these alternative technologies.


    13



    Employees


    We had approximately 8,17,70000, 7,1007,700 and 6,6007,100 employees as of December 31, 2020, 2019,, 2018, and 2017,2018, respectively. We believe our future success will depend in part on our ability to continue to recruit, retain and motivate qualified management, technical and administrative employees. Currently, no union represents any of our employees, except in one of our Spanish subsidiaries. We experienced no work stoppages or strikes by our workforce in 2020 2019and we consider relations with our employees to be good.



    Government Regulation


    As discussed below, many of our business activities are subject to regulation in our current markets. In the Money Transfer Segment, we are subject to a wide variety of laws and regulations of the U.S., individual U.S. states and foreign governments. These include international, federal and state anti-money laundering and sanctions laws and regulations, money transfer and payment instrument licensing laws, escheat laws, laws covering consumer privacy, data protection and information security and consumer disclosure and consumer protection laws. Our operations have also been subject to increasingly strict requirements intended to help prevent and detect a variety of illegal financial activity, including money laundering, terrorist financing, unauthorized access to personal customer data and other illegal activities. The more significant of these laws and regulations are discussed below. Noncompliance with these laws and requirements could result in the loss or suspension of licenses or registrations required to provide money transfer services through retail agents, Company owned stores or online. For more discussion, see Item 1A - Risk Factors.


    Any further expansion of our activity into areas that are qualified as “financial activity”"financial activity" under local legislation may subject us to licensing and we may be required to comply with various conditions to obtain such licenses. Moreover, the interpretations of bank regulatory authorities as to the activity we currently conduct might change in the future. We monitor our business for compliance with applicable laws or regulations regarding financial activities.


    Certain of our European product offerings, including in particular, our money transfer services, merchant acquiring and bill payment products, are regulated payment services requiring a license under the Second Payment Services Directive, or PSD2, which replaced the Payment Services Directive, or PSD, effective January 13, 2018. Key changes made by PSD2 to PSD include: creation of two new payment service types, extension of PSD rules on transparency to additional transactions not previously covered by PSD; enhanced cooperation and information exchange between authorities in the context of authorization and supervision of payment institutions and electronic money institutions; and increased obligations around the management of operational and security risk and the notification of incidents, increased obligations relating to complaints handling and additional requirements regarding payment security.

    PSD2 as implemented in some member states also resulted in some of our European licensed institutions needing to go through a re-authorisation process.

    PSD2 requires a license to perform certain defined "payment services" in a European country, whichEconomic Area (“EEA”) Member State and such license may be extended throughout theother Member States of the EEA through passporting.passporting of the license (either on a freedom of service or freedom of establishment basis). Conditions for obtaining the license include minimum capital requirements, establishment of procedures for safeguarding of funds, and certain governance and reporting requirements. In addition, certain obligations relating to internal controls and the conduct of business, in particular, consumer disclosure requirements and certain rules regarding the timing and settlement of payments, must be met. We have payment institution licenses in the U.K., France, Germany, and Spain and are complying with these requirements. To date,Traditionally, we have passported our U.K., German and Spanish payment services authorizations to several Member StatesStates. As a result of Brexit, our U.K, payment institution is no longer capable of passporting its license in to the EEA and the relevant EEA business was transferred to our Spanish authorizationother licenses prior to several host Member States.the end of the Brexit transition period. Additionally, in the U.K., we have obtained an e-money license under the 2EMD.license. The e-money license allows Euronet to issue e-money and provide the same payment services as a PSD2 licensee.The e-money license imposes certain requirements similar to those of the payment services license, including minimum capital requirements, consumer disclosure and internal controls and can becontrols. Prior to the end of the Brexit transition period, our e-money license was passported tointo over twenty-five EEA Member States. OurAs a result of Brexit, we have restructured the regulated services provided by our U.K. e-money license holder is currently operatinginstitution in over twenty-onethe EEA Member States.

    States and transitioned them to our other payment service licenses that can still operate in the EEA. The e-money institution will continue to operate in the U.K. unchanged.

    14


    Money Transfer and Payment Instrument Licensing

    Licensing requirements in the U.S. are generally driven by the various state banking departments regulating the businesses of money transfers and issuances of payment instruments. Typical requirements include the meeting of minimum net worth requirements, maintaining permissible investments (e.g., cash, agent receivables, and government-backed securities) at levels commensurate with outstanding payment obligations and the filing of a security instrument (typically in the form of a surety bond) to offset the risk of default of trustee obligations by the license holder. We are required by many state regulators to submit ongoing reports of licensed activity, most often on a quarterly or monthly basis, that address changes to agent and branch locations, operating and financial performance, permissible investments and outstanding transmission liabilities. These periodic reports are utilized by the regulator to monitor ongoing compliance with state licensing laws. A number of major state regulators also conduct periodic examinations of license holders and their authorized delegates, generally with a frequency of every one to two years. Examinations are most often comprehensive in nature, addressing both the safety and soundness and overall compliance by the license holder with regard to state and federal regulations. Such examinations are typically performed on-site at the license holder's headquarters or operations center; however, certain states may choose to perform examinations off-site as well.



    Money transmitters, issuers of payment instruments and their agents are required to comply with U.S. federal, state and/or foreign anti-money laundering laws and regulations. In summary, our Money Transfer Segment, as well as our agent network, is subject to regulations issued by the different state and foreign national regulators who license us, the Office of Foreign Assets


    Control (“OFAC”("OFAC"), the Bank Secrecy Act as amended by the USA PATRIOT (“BSA”("BSA"), the Financial Crimes Enforcement Network (“FINCEN”("FINCEN"), as well as any existing or future regulations that impact any aspect of our money transfer business.


    A similar set of regulations applies to our money transfer businesses in most of the foreign countries in which we originate transactions. These laws and regulations include monetary limits for money transfers into or out of a country, rules regarding the foreign currency exchange rates offered, as well as other limitations or rules for which we must maintain compliance.


    Regulatory bodies in the U.S. and abroad may impose additional rules on the conduct of our Money Transfer Segment that could have a significant impact on our operations and our agent network. In this regard, the U.S. federal government has implemented U.S. federal regulations for electronic money transfers, including the Electronic Fund Transfer Act, which provides consumer protections for international remittance transfers. The Consumer Financial Protection Bureau ("CFPB"), adopted a rule that provides additional protections for consumers who transmit money internationally, including disclosure requirements, cancellation rights and error resolution procedures for consumer complaints. Under U.S. federal law, it is unlawful for any provider of consumer financial products or services to engage in unfair, deceptive or abusive acts or practices (collectively, "UDAAPs"). The CFPB has rule making and enforcement authority to prevent UDAAPs in connection with transactions for consumer financial products or services. The CFPB audits our compliance with these rules, and we may be subject to fines or penalties for violations of any of such rules.


    Escheat Regulations


    Our Money Transfer Segment is subject to the unclaimed or abandoned property (i.e., “escheat”"escheat") regulations of the United States and certain foreign countries in which we operate. These laws require us to turn over property held by Euronet on behalf of others remaining unclaimed after specified periods of time (i.e., “dormancy”"dormancy" or “escheat”"escheat" periods). Such abandoned property is generally attributable to the failure of beneficiary parties to claim money transfers or the failure to negotiate money orders, a form of payment instrument. We have policies and programs in place to help us monitor the required information relating to each money transfer or payment instrument for possible eventual reporting to the jurisdiction from which the order was originally received. In the U.S., reporting of unclaimed property by money service companies is performed annually, generally with a due date of on or before November 1. State banking department regulators will typically include a review of Euronet escheat procedures and related filings as part of their examination protocol.



    15


    Privacy and Information Security Regulations


    Our Money Transfer Segment operations involve the collection and storage of certain types of personal customer data that are subject to privacyprivacy and security laws in the U.S. and abroad. In the United States, we are subject to the Gramm-Leach-Bliley Act (“GLBA”("GLBA") and various state laws including California Consumer Privacy Act ("CCPA"), which requires that financial institutions have in place policies regarding the collection, processing, storage and disclosure of information considered nonpublic personal information. Laws in other countries include the E.U.'s General Data Protection Regulation (2016/679) ("GDPR"), which became effective fromfrom May 25, 2018, as well as the laws of other countries.


    The GDPR establishes stringent requirements for the collection and processing of personal information of individuals within the E.U. The GDPR establishes certain rights of individuals regarding personal information processed by companies as well as requirements for information security, and imposes significant fines that may be revenue-based for violation of its requirements. Any failure on our part to meet the requirements of the GDPR could result in the imposition of fines and penalties that could affect our financial results.

    We comply with the GLBA and state privacy provisions. In October 2015,July 2020, the European Court of Justice invalidated the European Commission’s decision of 2000 regarding the transfer ofEU-US Privacy Shield as a lawful mechanism for transferring personal data from the E.U. to the United StatesUS as a result of concerns related to surveillance by law enforcement agencies and a lack of judicial redress by individuals in the EU (known as the "Safe Harbor Decision")"Schrems II" decision). Despite the October 2015July 2020 ruling of the European Court of Justice, we believe we remain in compliance with E.U. regulations regarding the transfer of personal data to the United States and other jurisdictions.


    Recently, as identity theft has been on the rise, there has been increased public attention to concerns about information security and consumer privacy, accompanied by laws and regulations addressing the issue. We believe we are compliant with these laws and regulations; however, this is a rapidly evolving area and there can be no assurance that we will continue to meet the existing and new regulations, which could have a material, adverse impact on our Money Transfer Segment business.



    Anti-corruption and Bribery


    We are subject to the Foreign Corrupt Practices Act ("FCPA"), which prohibits U.S. and other business entities from making improper payments to foreign government officials, political parties or political party officials. We are also subject to the

    applicable anti-corruption laws in the jurisdictions in which we operate, such as the U.K. Bribery Act, thus potentially exposing us to liability and potential penalties in multiple jurisdictions. The anti-corruption provisions of the FCPA are enforced by the United States Department of Justice. In addition, the Securities and Exchange Commission ("SEC") requires strict compliance with certain accounting and internal control standards set forth under the FCPA. Because our services are offered in many countries throughout the world, we face a higher risk associated with FCPA, the U.K. Bribery Act and other similar laws than many other companies and we have policies and procedures in place to address compliance with the FCPA, the U.K. Bribery Act and other similar laws. Any determination that we have violated these laws could have an adverse effect on our business, financial position and results of operations. Failure to comply with our policies and procedures or the FCPA and other laws can expose Euronet and/or individual employees to potentially severe criminal and civil penalties. Such penalties could have a material adverse effect on our business, financial condition and results of operations.
    Money Transfer


    Sanctions Compliance


    In addition to anti-money laundering laws and regulations, our products and services are subject to economic and trade sanctions laws and regulations promulgated by OFAC and other jurisdictions in which our products and services are offered.The sanctions laws and regulations prohibit or restrict transactions to or from (or dealings with or involving) certain countries, regions, governments, and in certain circumstances, specified foreign nationals, as well as with certain individuals and entities such as narcotics traffickers, terrorists, and terrorist organizations. These sanctions laws and regulations require screening of transactions against government watch-lists, including but not limited to, the watch-lists maintained by OFAC, and include transactional and other reporting to government agencies.


    Compliance Policies and Programs


    We have developed risk-based policies and programs to comply with existing and new laws, regulations and other requirements outlined above, including having dedicated compliance personnel, training programs, automated monitoring systems and support functions for our offices and agents. To assist in managing and monitoring our money laundering and terrorist financing risks, we continue to have our compliance programs, in many countries, independently examined on an annual basis. In addition, we continue to enhance our anti-money laundering and counter-terrorist financing compliance policy, procedures and monitoring systems, as well as our consumer protection policies and procedures.


    16


    Intellectual Property


    Each of our three operating segments utilizes intellectual property which is protected in varying degrees by a combination of trademark, patent and copyright laws, as well as trade secret protection, license and confidentiality agreements.


    The brand names of “Ria,” “Ria"Ria," "Ria Financial Services,” “Ria" "Ria Envia,” “xe,”" "xe," "AFEX," "IME," derivations of those brand names and certain other brand names are material to our Money Transfer Segment and are registered trademarks and/or service marks in most of the markets in which our Money Transfer Segment operates. Consumer perception of these brand names is important to the growth prospects of our money transfer business. We also hold a U.S. patent on a card-based money transfer and bill payment system that allows transactions to be initiated primarily through POS terminals and integrated cash register systems.


    With respect to our EFT Processing Segment, we have registered or applied for registration of our trademarks, including the names “Euronet”"Euronet" and “Bankomat”"Bankomat" and/or our blue diamond logo, as well as other trade names in most markets in which these trademarks are used. Certain trademark authorities have notified us that they consider these trademarks to be generic and, therefore, not protected by trademark laws. This determination does not affect our ability to use the Euronet trademark in those markets, but it would prevent us from stopping other parties from using it in competition with Euronet. We have registered the “Euronet”"Euronet" trademark in the class of ATM machines in Germany, the U.K. and certain other Western European countries. We have filed pending applications and/or obtained patents for a number of our new software products and our processing technology, including certain top-up services and DCC services.


    With respect to our epay Segment, we maintain registered trademarks for the "epay" brand and logo in the U.S., U.K., E.U. (through a Community Trademark application, which provides enforceability of the epay trademark in all member states of the European Union), Brazil, Australia and New Zealand. We have filed trademark applications for the “epay” brand in the U.S., U.K., the E.U. through a Community Trademark application, Brazil, India Australia and New Zealand. The epay trademark has issued to registration in the U.S., U.K., the E.U., Australia, New Zealand and Brazil.Singapore.  The trademark applicationapplications in India isboth countries are still pending.

    Additionally, we have filed a trademark application for the “epay” brand with the Madrid Protocol, which, if granted, will simplify the process to extending the international protection of the epay trademark.  We cannot be certain that we are entitled to use the epay trademark in any markets other than those in which we have registered the trademark.trademark; however, before entering new markets, we conduct searches to understand our usage rights.  We have filed patent applications for some of ourcertain POS top-up and certain other products in support of epay technology. Certain patents have been granted while others have been refused or are still pending. We also hold a patent license covering certain of epay's operations in the U.S.


    Technology in the areas in which we operate is developing very rapidly, and we are aware that many other companies have filed patent applications for products, processes and services similar to those we provide. The procedures of the U.S. patent office make it impossibledifficult for us to predict whether our patent applications will be approved or will be granted priority dates that are earlier than other patents that have been filed for similar products or services. Moreover, many “process patents”"process patents" have been filed in the U.S. over recent years covering processes that are in wide use in the money transfer, EFT and prepaid processing industries. If any of these patents are considered to cover technology that has been incorporated into our systems, we may be required to obtain additional licenses and pay royalties to the holders of such patents to continue to use the affected technology or be prohibited from continuing the offering of such services if licenses are not obtained. This could materially and adversely affect our business.

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    Information about our Executive Officers


    The name, age, period of service and position held by each of our Executive Officers as of February 28, 202019, 2021 are as follows:


    Name

    Age

    Served Since

    Position Held

    NameAgeServed SincePosition Held

    Michael J. Brown

    63

    64

    July 1994

    Chairman, Chief Executive Officer and President

    Rick L. Weller

    62

    63

    November 2002

    Executive Vice President - Chief Financial Officer

    Jeffrey B. Newman

    Scott D. Claassen

    65

    54

    December 1996

    May 2020

    Executive Vice President -

    General Counsel and Secretary

    Kevin J. Caponecchi

    53

    54

    July 2007

    Executive Vice President - Chief Executive Officer, epay, Software and EFT Asia Pacific Division

    Juan C. Bianchi

    49

    50

    April 2007

    Executive Vice President - Chief Executive Officer, Money Transfer Segment

    Nikos Fountas

    56

    57

    September 2009

    Executive Vice President - Chief Executive Officer, EFT Europe, Middle East and Africa Division

    Martin L. Bruckner

    44

    45

    January 2014

    Senior Vice President - Chief Technology Officer


    MICHAEL J. BROWN, Chairman, Chief Executive Officer and President. Mr. Brown is one of the founders of Euronet and has served as our Chairman of the Board and Chief Executive Officer since 1996, and has served as President since December 2014. He also co-founded our predecessor company in 1994. Mr. Brown has been a Director of Euronet since our incorporation in December 1996 and previously served on the boards of Euronet's predecessor companies. In 1979, Mr. Brown founded Innovative Software, Inc., a computer software company that was merged in 1988 with Informix. Mr. Brown served as President and Chief Operating Officer of Informix from February 1988 to January 1989. He served as President of the Workstation Products Division of Informix from January 1989 until April 1990. In 1993, Mr. Brown was a founding investor of Visual Tools, Inc. Visual Tools, Inc. was acquired by Sybase Software in 1996. Mr. Brown received a B.S. in Electrical Engineering from the University of Missouri - Columbia in 1979 and a M.S. in Molecular and Cellular Biology at the University of Missouri - Kansas City in 1997.


    RICK L. WELLER, Executive Vice President, Chief Financial Officer. Mr. Weller has been Executive Vice President and Chief Financial Officer of Euronet since he joined Euronet in November 2002. From January 2002 to October 2002, he was the sole proprietor of Pivotal Associates, a business development firm. From November 1999 to December 2001, Mr. Weller held the position of Chief Operating Officer of ionex telecommunications, inc., a local exchange company. He is a certified public accountant and received his B.S. in Accounting from the University of Central Missouri.


    JEFFREY B. NEWMAN, Executive Vice President,

    SCOTT D. CLAASSEN, General Counsel. Counsel and Secretary. Mr. NewmanClaassen has been Executive Vice President and General Counsel and Secretary of Euronet since January 2000. He joined Euronetjoining the Company in December 1996 as Vice President and General Counsel.May 2020. Prior to this, he practiced corporate law with the Washington, D.C. based law firm of Arent Fox Kintner Plotkin & KahnStinson LLP and the Paris based law firm of Salans Hertzfeld & Heilbronn.Shook, Hardy and Bacon LLP.  He is a member of the District of Columbia, California and Paris, France bars.Missouri bar. He received a B.A.B.S. in Political Science and FrenchAgriculture from Ohio University in 1976 and law degrees from OhioKansas State University, andan MBA from the University of Paris.

    Kansas and a law degree from Harvard Law School.

    KEVIN J. CAPONECCHI, Executive Vice President, Chief Executive Officer, epay, Software and EFT Asia Pacific Division. Mr. Caponecchi joined Euronet in July 2007 and served as President until assuming his current role in December 2014. Prior to joining Euronet, Mr. Caponecchi served in various capacities with subsidiaries of General Electric Company for 17 years. From 2003 until June 2007, Mr. Caponecchi served as President of GE Global Signaling, a provider of products and services to freight, passenger and mass transit systems. From 1998 through 2002, Mr. Caponecchi served as General Manager - Technology for GE Consumer & Industrial, a provider of consumer appliances, lighting products and electrical products. Mr. Caponecchi holds degrees in physics from Franklin and Marshall College and industrial engineering from Columbia University.

    18



    JUAN C. BIANCHI, Executive Vice President - Chief Executive Officer, Money Transfer Segment. Mr. Bianchi joined Euronet subsequent to the acquisition of Ria in 2007. Prior to the acquisition, Mr. Bianchi served as the Chief Executive Officer of Ria and has spent his entire career at either Ria or AFEX Money Express, a money transfer company purchased by Ria's founders. Mr. Bianchi began his career at AFEX in Chile in 1992, joined AFEX USA's operations in 1996, and became chief operating officer of AFEX-Ria in 2003. Mr. Bianchi studied business at the Universidad Andres Bello in Chile and completed the Executive Program in Management at UCLA's John E. Anderson School of Business.



    NIKOS FOUNTAS, Executive Vice President - Chief Executive Officer, EFT Europe, Middle East and Africa Division. Mr. Fountas has been Executive Vice President of the Company's EFT Processing Segment in Europe since December 2012. Mr. Fountas joined Euronet subsequent to the Company's 2005 acquisition of Instreamline S.A. (now Euronet Card Services) in Greece. He served as managing director of the Company's Greece EFT subsidiary, responsible for Euronet's European card processing and cross-border acquiring operations until September 2009. In September 2009, Mr. Fountas took over responsibilities as managing director of Euronet's Europe EFT Processing Segment. Prior to joining Euronet, Mr. Fountas spent over 20 years working in management and executive-level positions in the IT field for several companies, including IBM for 12 years. He has a degree in computer science (Honors) from York University in Canada and post graduate studies in business administration from Henley Management School and IBM Business Professional Institute.


    MARTIN L. BRUCKNER, Senior Vice President - Chief Technology Officer. Mr. Bruckner has been Senior Vice President and Chief Technology Officer of Euronet since January 2014. Mr. Bruckner joined Euronet in 2007 as head of software development and IT operations for Transact GmbH. In 2009, he was promoted to Chief Technology Officer of Euronet's epay segment. Prior to joining Euronet, Mr. Bruckner established his own IT company called MLB Development GmbH, where he developed software systems for various European companies. Mr. Bruckner has more than 20 years of software development experience and published his first software product (BBS systems) at the age of 15. He received a Doctorate of Law from the University of Rostock and a law degree from the University of Bielefeld.



    Availability of Reports, Certain Committee Charters and Other Information


    Our Website addresses are www.euronetworldwide.com and www.eeft.com. We make available all SEC public filings, including our annual reports on Form 10-K, quarterly reports on Form 10-Q, current reports on Form 8-K, and all amendments to those reports filed or furnished pursuant to Sections 13(a) or 15(d) of the Securities Exchange Act of 1934, as amended ("Exchange Act") on our Websites free of charge as soon as reasonably practicable after these documents are electronically filed with, or furnished to, the SEC. The information on our Websites is not, and shall not be deemed to be, a part of this report or incorporated into any other filings we make with the SEC. In addition, our SEC filings are made available via the SEC's EDGAR filing system accessible at www.sec.gov.


    The charters for our Audit, Compensation, and Corporate Governance and Nominating Committees, as well as the Code of Business Conduct & Ethics for our employees, including our Chief Executive Officer and Chief Financial Officer, are available on our Website at www.euronetworldwide.com in the “For Investors”"For Investors" section under "Document"Corporate Governance / Documents and Charters".




    Item 1A. Risk Factors


    Our operations are subject to a number of risks and uncertainties, including those described below. You should carefully consider the risks described below before making an investment decision. The risks and uncertainties described below are not necessarily organized in order of priority or probability.


    If any of the following risks actually occurs, our business, financial condition or results of operations could be materially adversely affected. In that case, the trading price of our Common Stock could decline substantially.


    This Annual Report also contains forward-looking statements that involve risks and uncertainties. Our actual results could differ materially from those anticipated in the forward-looking statements as a result of a number of factors, including the risks described below and elsewhere in this Annual Report.



    19


    GOVERNMENT AND REGULATION


    OurBecause we are a multinational company conducting a complex business may suffer fromin manymarkets worldwide, we are subject to legal and operational risks related to acquisitions a broad array of local legal and potential futureacquisitions.


    A substantial portion of our growth has been due to acquisitions, and we continue to evaluate and engage in discussions concerning potential acquisition opportunities, some ofregulatoryrequirements which could be material.adversely affect our operations.


    Operating outside of the U.S. creates difficulties associated with our international operations, as well as complying with local legal and regulatory requirements. We operate financial transaction processing networks that offer new products and services to customers, and the laws and regulations in the markets in which we operate evolve and are subject to rapid change. Although we have knowledgeable local staff in countries in which we deem it appropriate, we cannot assure you that we will continue to be ablefound to successfully integrate,be operating in compliance with all applicable customs, currency exchange control, data protection, anti-money laundering, sanctions, employment, transfer pricing and other laws or otherwise realize anticipated benefitsregulations to which we may be subject. We also cannot assure you that these laws will not be modified in ways that may adversely affect our business.


    For our epay Segment, as we continue to expand our electronic payment product offerings, certain of those products may become regulated by state, federal or foreign laws, rules and regulations, including the U.S. CFPB. New product offerings may be considered to be money transfer related products which would require licensure for entities distributing or processing such products. If such products become more highly regulated and ultimately require licensure, our epay business may be adversely affected. Further, if regulations regarding the expiration of gift vouchers change in the countries where we offer them, the revenue epay recognizes from our recent acquisitions or any future acquisitions. Failureunredeemed vouchers may be negatively affected.

    Our money transfer services are subject to successfully integrate or otherwise realizeregulation by the anticipated benefitsU.S. states in which we operate, by the U.S. federal government and the governments of the other countries in which we operate. Changes in the laws, rules and regulations of these acquisitions could adversely impact our long-term competitivenessgovernmental entities, and profitability. The integration of any future acquisitions will involve a number of risks that could harm our financial condition, results of operations and competitive position. In particular:


    The integration plans for our acquisitions are based on benefits that involve assumptions as to future events, including our ability to successfully achieve anticipated synergies, leveraging our existing relationships, as well as general business and industry conditions, many of which are beyond our control and may not materialize. Unforeseen factors may offset components of our integration plans in wholeobtain or in part. As a result, our actual results may vary considerably, or be considerably delayed, compared to our estimates;

    The integration process could disrupt the activities of the businesses that are being combined. The combination of companies requires, among other things, coordination of administrative and other functions. In addition, the loss of key employees, customers or vendors of acquired businesses could materially and adversely impact the integration of the acquired businesses;

    The execution of our integration plans may divert the attention of our management from other key responsibilities;

    We may assume unanticipated liabilities and contingencies; or

    Our acquisition targets could fail to perform in accordance with our expectations at the time of purchase.

    Future acquisitions may be effected through the issuance of our Common Stock or securities convertible into our Common Stock, which could substantially dilute the ownership percentage of our current stockholders. In addition, shares issued in connection with future acquisitions could be publicly tradable, which could result in a material decrease in the market price of our Common Stock.

    A lack of business opportunities or financial or other resources may impede ourability to continue to expand at desired levels, and our failure to expandoperations could have an adverse impact on our financial condition.

    Certain factors on which our ability to expand each of our divisions is dependent are set forth at Item 7, Management's Discussion and Analysis of Financial Condition and Results of Operations - Opportunities and Challenges. If any of such factors impede our ability to expand our businesses, our financial results and condition could be materially and adversely affected.

    We are subject to business cycles, seasonality and other outside factors thatmay negatively affect our business.

    A recessionary economic environment in any of our markets or other outside factors could have a negative impact on banks, mobile phone operators, content providers, retailers and our individual customers and could reduce the level of transactions in all of our divisions, which would, in turn, negatively impact our financial results. If banks, mobile phone operators and content providers experience decreased demand for their products and services, or if the locations where we provide services decrease in number, we will process fewer transactions, resulting in lower revenues. In addition, a recessionary economic environment could reduce the level of transactions taking place on our networks, which will have a negative impact on our business.

    Our experience is that the level of transactions on our networks is also subject to substantial seasonal variation. In the EFT Processing Segment, mostly in Europe, we usually experience our heaviest demand for dynamic currency conversion during the third quarter of the fiscal year, coinciding with the tourism season in Europe. As a result, our revenues earned in the third quarter of the year will usually be greater than other quarters of the fiscal year. Additionally, transaction levels have consistently been higher in the fourth quarter of the fiscal year due to increased use of ATMs, prepaid products and money transfer services during the holiday season. Generally, the level of transactions drops in the first quarter, during which transaction levels are generally the lowest we experience during the year, which reduces the level of revenues that we record. In the Money Transfer Segment, we experience increased transaction levels during the May through October timeframe, coinciding with certain holidays and the increase in worker migration patterns. As a result of these seasonal variations, our quarterly operating results may fluctuate materially and could lead to volatility in the price of our shares.

    Additionally, economic or political instability, wars, civil unrest, terrorism, epidemics (including but not limited to, Coronavirus outbreak) and natural disasters may make money transfers to, from or within a particular country more difficult. The inability to timely complete money transfers could adversely affect our business.

    The current U.S. presidential administration has proposed certain actions that could have an adverse effect on our money transfer business.

    Our money transfer business relies on the free flow of funds along remittance corridors, and our largest corridor is the U.S. to Mexico. Our business benefits from free trade agreements such as the North American Free Trade Agreement ("NAFTA"). On September 30, 2018, the U.S. drafted a new free trade agreement with Canada and Mexico, which was signed on November 30, 2018. If the new USMCA Agreement is not approved by all three countries, then the U.S. administration may exercise its right to withdraw from NAFTA after a six month notice period. The U.S. and Mexico have approved the USMCA agreement. Any withdrawal from NAFTA or the adoption of other proposals that tax, restrict or otherwise limit remittances or transfers of money out of the U.S.retain required licensure, could have a material adverse impact on our business.

    results of operations, financial condition and cash flow.

    A prolonged economic slowdown or lengthy or severe recession in

    Additionally, the U.S. orelsewhere could harm our operations.


    Concerns over slow economic growth, level of sovereign debt in many parts ofevolving regulatory environment may change the world, inflation levels, energy costscompetitive landscape across various jurisdictions and geopolitical issues have contributed to increased volatility and diminished expectations for the world economy and the markets going forward. These factors, combined with volatile energy and commodity prices, reduced business and consumer confidence and slow recovery from high unemployment rates, have negatively impacted the world economy. A prolonged economic downturn or recession could materially impact our results from operations. A recessionary economic environment could have a negative impact on mobile phone operators, content providers, retailers and our other customers and could reduce the level of transactions processed on our networks, which would, in turn, negatively impactadversely affect our financial results. If content providersgovernments implement new laws or regulations, or organizations such as Visa® and financial institutions experience decreased demand for their products and services, or if the locations where we provide services decrease in number, we will process fewer transactions, resulting in lower revenues.

    MastercardRetaining the founder and key executives of our company, and of companies that®we acquire, and finding and retaining qualified personnel is important to ourcontinued success, and any inability to attract and retain such personnel could harm our operations.

    The development and implementation of our strategy has depended in large part on the co-founder of our company, Michael J. Brown. The retention of Mr. Brown is important to our continued success. In addition, the success of the expansion of businesses issue new rules, that we acquire may depend in large part upon the retention of the founders or leaders of those businesses. Our success also depends in part oneffectively limit our ability to hire and retain highly skilled and qualified management, operating, marketing, financial and technical personnel. The competition for qualified personnel in the markets where we conductprovide DCC or set fees and/or foreign currency exchange spreads, then our business, is intense and, accordingly, we cannot assure you that we will be able to continue to hire or retain the required personnel.

    Our officers and some of our key personnel have entered into service or employment agreements containing non-competition, non-disclosure and non-solicitation covenants, which grant incentive stock options and/or restricted stock with long-term vesting requirements. However, most of these contracts do not guarantee that these individuals will continue their employment with us. The loss of our key personnel could have a material adverse effect on our business, growth, financial condition orand results of operations.

    We have a moderate amount of debtoperations could be materially and other contractual commitments, and while theadversely affected. In addition, changes in regulatory interpretations or practices could cost of servicing those obligations is not expected to adversely affect our business,increase the risk could increase if we incur more debt. Weof regulatory enforcement actions, fines and penalties and such changes may be requiredreplicated across multiple jurisdictions.

    In March 2018, the E.U. proposed additional regulations on cross border transactions within the E.U., including specific regulations on DCC. In December 2018, the European Commission, European Council and European Parliament agreed to prepayour obligations under the credit facility.

    Aslegislation that requires disclosure of December 31, 2019, total liabilities were $3,078 million, of which $1,091 million represents long-term debt obligations,foreign exchange margins applicable to DCC transactions and total assets were $4,658 million. We may not have sufficient funds to satisfy all such obligations as a result of a variety of factors, some of which may be beyond our control. If the opportunity of a strategic acquisition arises or if we entereventual comparability between foreign exchange rates offered by DCC providers and bank card issuers. The new legislation went into new contracts that require the installation or servicing of infrastructure, such as processing centers, ATM machines or POS terminals on a faster pace than anticipated, we may be required to incur additional debt for these purposes and to fund our working capital needs, including ATM network cash, which we may not be able to obtain. The level of our indebtedness could have important consequences to investors, including the following:

    our ability to obtain any necessary financingeffect in the future for working capital, capital expenditures, debt service requirements or other purposes may be limited or financing may be unavailable;

    a portion of our cash flows must be dedicated to the payment of principal and interest on our indebtedness and other obligations and will not be available for use in our business;

    our level of indebtedness could limit our flexibility in planning for, or reacting to, changes in our business and the markets in which we operate;

    our level of indebtedness will make us more vulnerable to changes in general economic conditions and/or a downturn in our business, thereby making it more difficult for us to satisfy our obligations; and

    because a portion of our debt bears interest at a variable rate of interest, our actual debt service obligations could increase as a result of adverse changes in interest rates.


    If we fail to make required debt payments, or if we fail to comply with other covenants in our debt service agreements, we would be in default under the terms of these agreements. This default would permit the holders of the indebtedness to accelerate repayment of this debt and could cause defaults under other indebtedness that we have.

    Restrictive covenants in our credit facilities may adversely affect us. Our credit facility contains two financial covenants that we must meet as defined in the agreement: (1) Consolidated Total Leverage Ratio, and (2) Consolidated Interest Coverage Ratio. To remain in compliance with our debt covenants, we may be required to increase Earnings Before Interest, Taxes, Depreciation and Amortization ("EBITDA"), repay debt, or both. We cannot assure you that we will have sufficient assets, liquidity or EBITDA to meet or avoid these obligations, which could have an adverse impact on our financial condition.

    Our ability to secure additional financing for growth or to refinance any of our existing debt is also dependent upon the availability of credit in the marketplace, which has experienced severe disruptions in the past. If we are unable to secure additional financing or such financing is not available at acceptable terms, we may be unable to secure financing for growth or refinance our debt obligations, if necessary.

    In the event that we need debt financing in the future, uncertainty inthe credit markets could affect our ability to obtain debt financing onreasonable terms.

    In the event we were to require additional debt financing in the future, uncertainty in the credit marketsApril 2020.  Such regulation could materially impact our ability to obtain debt financing on reasonable terms. The inability to access debt financing on reasonable terms could materially impact our ability to make acquisitions, refinance existing debt or materially expand our business in the future.

    Increases in interest rates willand adversely impact our financial results, by reducing the number of operations.

    A portionDCC transactions performed over our networks and the level of our existing indebtednessprofit we generate from such transactions.

    The E.U. has variable interest rates. Increases in variable interest rates will increasepassed a regulation called the amountGDPR that establishes stringent requirements for the collection and processing of interest expensepersonal information of individuals within the E.U. The GDPR came into effect across the E.U. on May 25, 2018. The GDPR established stringent requirements for the collection and processing of personal information of individuals within the E.U., established certain rights of individuals regarding personal information processed by companies as well as requirements for information security and imposed significant fines that we paymay be revenue-based for our borrowings and have a negative impactviolation of its requirements. The GDPR applies to transfers of personal information from the E.U. to countries outside the E.U., including the U.S.Any failure on our resultspart to meet the requirements of operations.


    We may be required to recognize impairment charges related tolong-lived assets and goodwill recorded in connection with our acquisitions, which would adversely impact our results of operations.

    Our total assets include approximately $885.7 million, or 19% of total assets, in goodwill and acquired intangible assets recorded as athe GDPR could result of acquisitions. We assess our goodwill, intangible assets and other long-lived assets as and when required by accounting principles generally accepted in the U.S. to determine whether they are impaired. If operating results in anyimposition of our key markets, including Australia, Germany, Greece, Malaysia, India, New Zealand, the U.S., U.K., Polandfines and Romania, deteriorate or our plans do not progress as expected when we acquired these entities, or if capital markets depress our value orpenalties that of similar companies, we may be required to record additional impairment write-downs of goodwill, intangible assets or other long-lived assets. This could have a material adverse effect on our results of operations and financial condition.

    The processes and systems we employ may be subject to patent protection byother parties, and any claims could adversely affect our business and results of operations.

    In certain countries, including the U.S., patent protection legislation permits the protection of processes and systems. We employ processes and systems in various markets that have been used in the industry by other parties for many years, and which we or other companies that use the same or similar processes and systems consider to be in the public domain. However, we are aware that certain parties believe they hold valid patents that cover some of the processes and systems employed in our business lines in the U.S. and elsewhere. We believe the processes and systems we use have been in the public domain prior to the patents we are aware of. The question of whether a process or system is in the public domain is a legal determination, and if this issue is litigated we cannot be certain of the outcome of any such litigation. If a person were to assert that it holds a patent covering any of the processes or systems we use, we would be required to defend ourselves against such claim. If unsuccessful, we may be required to pay damages for past infringement, which could be trebled if the infringement was found to be willful. We may also be required to seek a license to continue to use the processes or systems. Such a license may require either a single payment or an ongoing license fee. No assurance can be given that we will be able to obtain a license which is reasonable in fee and scope. If a patent owner is unwilling to grant such a license, or we decide not to obtain such a license, we may be required to modify our processes and systems to avoid future infringement. Any such occurrences could materially and adversely affect one or more of our business lines in any affected markets and could result in our reconsidering the rate of expansion of business in those markets.
    financial results.



    We conduct a significant portion of our business in Central and Eastern European countries, and we have subsidiaries in the Middle East, Asia Pacificand South America, where the risk of continued political, economic andregulatory change that could impact our operating results is greater than inthe U.S. or Western Europe.

    20


    We have subsidiaries in Central and Eastern Europe, the Middle East, Asia Pacific and South America. We expect to continue to expand our operations to other countries in these regions. Some of these countries have undergone significant political, economic and social change in recent years and the risk of new, unforeseen changes in these countries remains greater than in the U.S. or Western Europe. In particular, changes in laws or regulations or in the interpretation of existing laws or regulations, whether caused by a change in government or otherwise, could materially adversely affect our business, growth, financial condition or results of operations.


    For example, currently there are no limitations in any of the countries in which we have subsidiaries on the repatriation of profits from these countries, but foreign currency exchange control restrictions, taxes or limitations may be imposed or tightened in the future with regard to repatriation of earnings and investments from these countries. If exchange control restrictions, taxes or limitations are imposed or tightened, our ability to receive dividends or other payments from affected subsidiaries could be reduced, which may have a material adverse effect on us. As discussed under "Liquidity and Capital Resources" in Item 7 - Management's Discussion and Analysis of Financial Condition and Results of Operations, under existing U.S. tax laws, repatriation of certain assets to the U.S. could have adverse tax consequences.



    In addition, corporate, contract, property, insolvency, competition, securities and other laws and regulations in many of the countries in which we operate have been, and continue to be, substantially revised. Therefore, the interpretation and procedural safeguards of the new legal and regulatory systems are in the process of being developed and defined, and existing laws and regulations may be applied inconsistently. Also, in some circumstances, it may not be possible to obtain the legal remedies provided for under these laws and regulations in a reasonably timely manner, if at all.


    We conduct business in many international markets with complex and evolving tax rules, including value added tax rules, which subjects us to international taxcompliance risks which could adversely affect our operating results.


    While we obtain advice from legal and tax advisors as necessary to help assure compliance with tax and regulatory matters, most tax jurisdictions that we operate in have complex and subjective rules regarding the valuation of intercompany services, cross-border payments between affiliated companies and the related effects on income tax, value added tax (“VAT”), transfer tax and share registration tax. Our foreign subsidiaries frequently undergo VAT reviews, and from time to time undergo comprehensive tax reviews and may be required to make additional tax payments should the review result in different interpretations, allocations or valuations of our services.


    Uncertainties in the interpretationproducts and application of the Tax Cuts and Jobs Act of 2017 could materially affect our tax obligations and effective tax rate.
    services.
    The Tax Cuts and Jobs Act of 2017 (the "Act") was enacted on December 22, 2017, and it significantly affected U.S. tax law by, among other things, changing how the U.S. imposes income tax on multinational corporations. The Act contains several key tax provisions that affect us, including a one-time mandatory transition tax on previously undistributed foreign earnings, a reduction of the corporate income tax rate to 21% effective January 1, 2018, and new taxes on certain foreign sourced earnings, among others.

    We are required to recognize the effect of the tax law changes in the period of enactment, including determining the transition tax, re-measuring our U.S. deferred tax assets and liabilities and reassessing the net realizability of our deferred tax assets and liabilities. Staff Accounting Bulletin No. 118, Income Tax Accounting Implications of the Tax Cuts and Jobs Act (“SAB 118”) allows us to record provisional amounts during a measurement period not to extend beyond one year of the enactment date. As of December 31, 2017, we recorded provisional estimates in our financial statements with respect to certain income tax effects of the Act for which the accounting is incomplete, but a reasonable estimate was able to be determined. During 2018, we continued to perform additional analysis on the application of the Act, taking into account any additional regulatory guidance that was issued by the applicable taxing authorities, which resulted in adjustments to our previously reported provisional estimates, some of which materially affected our tax obligations and our effective tax rate.

    In addition, the Act requires complex computations not previously provided in U.S. tax law, and the application of accounting guidance for such items is currently uncertain in some respects. Further, compliance with the Act and the accounting for such provisions require accumulation of information not previously required or regularly produced. The U.S. Department of Treasury has broad authority to issue regulations and interpretative guidance that may significantly impact how the law is applied and thus impact our results of operations in the period issued.

    Increases in taxes could negatively impact our operating results.

    AsAdditionally, as a result of economic downturns, tax receipts have decreased and/or government spending has increased in many of the countries in which we operate. Consequently, governments may increase tax rates or implement new taxes in order to compensate for gaps between tax revenues and expenditures. Additionally, governmentsGovernments may prohibit or restrict the use of certain legal structures designed to minimize taxes. Any such tax increases, whether borne by us or our customers, could negatively impact our operating results or the demand for our products.
    products and services.

    We could be adversely affected by violations of the U.S. Foreign Corrupt Practices Act or other similar anti-corruption laws.


    Our operations in countries outside the United States are subject to anti-corruption laws and regulations, including restrictions imposed by the FCPA. The FCPA and similar anti-corruption laws in other jurisdictions, such as the U.K. Bribery Act, generally prohibit companies and their intermediaries from making improper payments to government officials or employees of commercial enterprises for the purpose of obtaining or retaining business. We operate in many parts of the world that have experienced corruption to some degree and, in certain circumstances, strict compliance with anti-corruption laws may conflict with local customs and practices.



    Our employees and agents interact with government officials on our behalf, including as necessary to obtain licenses and other regulatory approvals necessary to operate our business, import or export equipment, employ expatriates and resolve tax disputes. We also have a number of contracts with foreign governments or entities owned or controlled by foreign governments. These interactions and contracts create a risk of violation of the FCPA or other similar laws.

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    Although we have implemented policies and procedures designed to ensure compliance with local laws and regulations as well as U.S. laws and regulations, including the FCPA, there can be no assurance that all of our employees, consultants, contractors and agents will abide by our policies. If we are found to be liable for violations of the FCPA or similar anti-corruption laws in other jurisdictions, either due to our own or others' acts or inadvertence, we could suffer from criminal or civil penalties which could have a material and adverse effect on our results of operations, financial condition and cash flows.
    Because we 

    Our operating results in the money transfer business may be harmed if there are adverse changes in worker immigration patterns, our ability to expand our share of theexisting electronic market and to expand into new markets and our ability tocontinue complying with regulations issued by the OFAC, BSA, FINCEN, USA PATRIOT Act regulations, the Dodd-Frank Act or any other existing or futureregulations that impact any aspect of our money transfer business.

    Our money transfer business primarily focuses on workers who migrate to foreign countries in search of employment and then send a multinational company conductingportion of their earnings to family members in their home countries. Changes in U.S. and foreign government policies or enforcement, including changes that have been, or may be, implemented by the U.S. President or Congress, toward immigration may have a complex businessnegative effect on immigration in manymarkets worldwide, we are subject to legalthe U.S. and operational risks related tostaffing and management, as well as a broad array of local legal and regulatoryrequirementsother countries, which could adversely affectalso have an adverse impact on our operations.money transfer revenues.


    Operating outside

    Both U.S. and foreign regulators have become increasingly aggressive in the enforcement of the U.S. creates difficulties associated with staffingvarious regulatory regimes applicable to our businesses and managing our international operations, as well asthe imposition of fines and penalties in the event of violations. Our ability to continue complying with local legalthe requirements of OFAC, BSA, FINCEN, the USA PATRIOT Act, the Dodd-Frank Act and regulatory requirements. We operate financial transaction processing networks that offer new productsother regulations (both U.S. and servicesforeign) is important to customers,our success in achieving growth and an inability to do this could have an adverse impact on our revenues and earnings. Anti-money laundering, sanctions, and consumer protection regulations require us to be responsible for the lawscompliance by agents with such regulations. Although we have training and compliance programs in place, we cannot be certain our agents will comply with such regulations and we may be held responsible for their failure to comply, resulting in fines and penalties. Future growth and profitability depend upon expansion within the markets in which we currently operate evolve and arethe development of new markets for our money transfer services. Our expansion into new markets is dependent upon our ability to successfully apply our existing technology or to develop new applications to satisfy market demand. We may not have adequate financial and technological resources to expand our distribution channels and product applications to satisfy these demands, which may have an adverse impact on our ability to achieve expected growth in revenues and earnings.

    SUPPLY CHAIN AND THIRD PARTIES

    Because we typically enter into short-term contracts with content providers andretailers, our epay business is subject to rapid change. Althoughthe risk of non-renewal of thosecontracts, or renewal under less favorable terms.

    Our contracts with content providers to distribute and process content, including prepaid mobile airtime top-up services, typically have terms of less than three years. Many of those contracts may be canceled by either party upon three months' notice. Our contracts with content providers are not exclusive, so these providers may enter into contracts with other service providers. In addition, our service contracts with major retailers typically have terms of one to three years, and our contracts with smaller retailers typically may be canceled by either party upon three to six months' notice. The cancellation or non-renewal of one or more of our significant content provider or retail contracts, or of a large enough group of our contracts with smaller retailers, could have a material adverse effect on our business, financial condition and results of operations. The renewal of contracts under less favorable payment terms, commission terms or other terms could have a material adverse impact on our working capital requirements and/or results from operations. In addition, our contracts generally permit operators to reduce our fees at any time. Commission revenue or fee reductions by any of the content providers could also have a material adverse effect on our business, financial condition or results of operations.


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    The prepaid marketplace is currently experiencing high growth in the differentiation of product offerings. While our epay business is focused on expanding and differentiating its suite of prepaid product offerings on a global basis, there can be no assurance that we will be able to enter into relationships on favorable terms with additional content providers or renew or expand current relationships and contracts on favorable terms. Inability to continue to grow our suite of electronic payment product offerings could have knowledgeablea material adverse effect on our business, financial condition and results of operations.


    The stability and growth of our EFT Processing Segment may be adversely affected if we are unable to maintainour current card acceptance and ATM management agreements with banks andinternational card organizations, and to secure new arrangements for cardacceptance and ATM management.

    The stability and future growth of our EFT Processing Segment depends in part on our ability to sign card acceptance and ATM management agreements with banks and international card organizations. Card acceptance agreements allow our ATMs to accept credit and debit cards issued by banks and international card organizations. ATM management agreements generate service income from our management of ATMs for banks.


    These agreements have expiration dates, and banks and international card organizations are generally not obligated to renew them. Our existing contracts generally have terms of five to seven years and a number of them expire or are up for renewal each year. In some cases, banks may terminate their contracts prior to the expiration of their terms. We cannot assure you that we will be able to continue to sign or maintain these agreements on terms and conditions acceptable to us or that international card organizations will continue to permit our ATMs to accept their credit and debit cards. The inability to continue to sign or maintain these agreements, or to continue to accept the credit and debit cards of local staffbanks and international card organizations at our ATMs in countriesthe future, could have a material adverse effect on our business, growth, financial condition or results of operations.

    In some cases, we are dependent upon international card organizations andnational transaction processing switches to provide assistance in obtainingsettlement from card issuers of funds relating to transactions on our ATMs, and any failure by them to provide the required cooperation could result in our inability to obtain settlement of funds relating to transactions.

    Our ATMs dispense cash relating to transactions on credit and debit cards issued by banks. We have in place arrangements for the settlement to us of all of those transactions, but in some cases, we do not have a direct relationship with the card-issuing bank and rely for settlement on the application of rules that are administered by international card associations (such as Visa® or Mastercard®) or national transaction processing switching networks. If a bankcard issuer fails to settle transactions in accordance with those rules, we are dependent upon cooperation from such associations or switching networks to enforce our right of settlement against such associations. Failure by such organizations or switches to provide the required cooperation could result in our inability to obtain settlement of funds relating to transactions and adversely affect our business. Moreover, international card associations and issuers of their cards (and, in the case of Visa, member banks) have the ability to change or apply their rules in ways that could negatively impact our business. As an example, DCC is not permitted on certain cards in certain geographic territories, and the scope of such restrictions could be extended. Any such change or application of the rules of international card associations could materially and adversely affect our business.

    We could incur substantial losses if one of the third party depositoryinstitutions or financial institutions we use in our operations were to fail.

    As part of our business operations, we maintain cash balances at third party depository institutions. We could incur substantial losses if a financial institution in which we deem it appropriate,have significant deposits fails.

    Our money transfer business involves transferring funds internationally and is dependent upon foreign and domestic financial institutions, including our competitors, to execute funds transfers and foreign currency transactions. Changes to existing regulations of financial institution operations, such as those designed to combat terrorism or money laundering, could require us to alter our operating procedures in a manner that increases our cost of doing business or to terminate certain product offerings. In addition, as a result of existing regulations and/or changes to those regulations, financial institutions could decide to cease providing the services on which we depend, requiring us to terminate certain product offerings.

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    We are required under certain national laws and the rules of financial transactionswitching networks in many of our markets to have ''sponsors'' to operate ATMsand switch ATM transactions. Our failure to secure ''sponsor'' arrangements in any of our markets that require bank sponsors could prevent us from doing business in thatmarket.


    Under the laws of some countries, only a licensed financial institution may operate ATMs. Because we are not a licensed financial institution outside of the E.U. we are required to have a ''sponsor'' bank to conduct ATM operations in those countries. In addition, in all of our non-E.U. markets, the rules governing national transaction switching networks owned or operated by banks, and other international financial transaction switching networks operated by organizations such as Citibank, Visa® and Mastercard®, require any company sending transactions through these switches to be a bank or a technical service processor that is approved and monitored by a bank. As a result, the operation of our ATM network in many of our markets depends on our ability to secure these ''sponsor'' arrangements with financial institutions.


    To date, we have been successful in reaching contractual arrangements that have permitted us to operate in all of our target markets. However, we cannot assure you that we will continue to be foundsuccessful in reaching these arrangements, and it is possible that our current arrangements will not continue to be operating in compliance with all applicable customs, currency exchange control, data protection, employment, transfer pricing and other laws or regulations to which we may be subject. We also cannot assure you that these laws will not be modified in ways that may adversely affect our business.


    Our business may be adversely affected if recent developments to applicable data protection regulations in the European Union require us to cease the transfer of personal data from the European Union to the United States.

    In October 2015, the European Court of Justice invalidated the European Commission’s decision regarding the transfer of personal data from the E.U. to the United States (known as the "Safe Harbor Decision"). Prior to the ruling of the European Court of Justice, the Safe Harbor Decision provided a mechanism that facilitated personal data transfers to the United States in compliance with the E.U.’s Directive on Data Protection. Our money transfer business relies on the transfer of E.U. citizens’ personal information to the United States to enable payment of money remittance transactions to beneficiaries through our correspondent network. Despite the October 2015 ruling of the European Court of Justice, we believe we remain in compliance with E.U. regulations regarding the transfer of personal data to the United States and other jurisdictions.renewed. If we are unable to transfer personal datasecure “sponsor” arrangements in any market, we could be prevented from doing business in that market.

    We rely on third party financial institutions to provide us with a portion of the E.U.cash required to operate our ATM networks in certain countries. If these institutions were unable or unwilling to provide us with the cash necessary to operate our ATM networks, we would be required to locate additional alternative sources of cash to operate these networks.

    In our EFT Processing Segment, we primarily rely on third party financial institutions in certain countries in Europe and Asia Pacific to provide us with the cash required to operate our ATM networks. Under our agreements with these providers, we pay fees or interest, which is generally variable and could increase, based on the total amount of cash we are using from such provider at a given time, as well as other costs such as bank fees and cash transportation costs. As of December 31, 2020, the amount of cash used in our ATM networks under these supply agreements was approximately $616.3 million. Before the cash is disbursed to ATM customers, beneficial ownership of the cash is generally retained by the cash providers, and we have no access or proprietary rights to the United Statescash.

    Our existing agreements with cash providers are generally multi-year agreements that expire at various times. However, each provider may have the right to demand the return of all or any portion of its cash at any time upon the occurrence of certain events beyond our control, including certain bankruptcy events affecting us or our subsidiaries, or a breach of the terms of our cash provider agreements.

    If any of our cash supply providers were to demand return of their cash or terminate their agreements with us and remove their cash from our ATM devices, or if they fail to provide us with the cash our operations require, our ability to operate the ATM networks to which the provider supplies cash would be jeopardized, and we would need to locate additional alternative sources of cash, including, potentially the increased use of our own cash. Under those circumstances, the terms and conditions of the new or renewed agreements could potentially be less favorable to us, which would negatively impact our results of operations. Furthermore, restrictions on our access to cash to supply our ATMs could severely restrict our ability to keep our ATMs operating, which could subject us to performance penalties under our contracts with our customers.

    We have encountered difficulty in obtaining cash supply arrangements in certain of our markets, including Greece, and directly provide cash for our ATM transactions in those markets. While the amounts involved are currently well within our capabilities given our cash flows and available financing, any failure to renew a major cash supply arrangement could require that we commit significant financial resources to the supply of cash to our ATM networks, which could adversely impact our results of operations.

    If we are unable to maintain our money transfer agent and correspondentnetworks, our business may be adversely affected.

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    Our consumer-to-consumer money transfer based revenues are primarily generated through the use of our agent and correspondent networks. If agents or correspondents decide to leave our network or if we are unable to sign new agents or correspondents, our revenue and profit growth rates may be adversely affected. Our agents and correspondents are also subject to a wide variety of laws and regulations that vary significantly, depending on the legal jurisdiction. Changes in these laws and regulations could adversely affect our ability to maintain the networks or the cost of providing money transfer services. In addition, agents may generate fewer transactions or less revenue due to various factors, including increased competition. Because our agents and correspondents are third parties that may sell products and provide services in addition to our money transfer services, they may encounter business difficulties unrelated to the provision of our services, which may cause the agents or correspondents to reduce their number of locations or hours of operation, or cease doing business altogether.


    CORPORATE GROWTH STRATEGIES

    Our business may suffer from risks related to acquisitions and potential futureacquisitions.

    A substantial portion of our growth has been due to acquisitions, and we continue to evaluate and engage in discussions concerning potential acquisition opportunities, some of which could be material. We cannot assure you that we will be able to successfully integrate, or otherwise realize anticipated benefits from, our recent acquisitions or any future acquisitions. Failure to successfully integrate or otherwise realize the anticipated benefits of these acquisitions could adversely impact our long-term competitiveness and profitability. The integration of any future acquisitions will involve a number of risks that could harm our financial condition, results of operations and competitive position. In particular:

    • The integration plans for our acquisitions are based on benefits that involve assumptions as to future events, including our ability to successfully achieve anticipated synergies, leveraging our existing relationships, as well as general business and industry conditions, many of which are beyond our control and may not materialize. Unforeseen factors may offset components of our integration plans in whole or in part. As a result, our actual results may vary considerably, or be considerably delayed, compared to our estimates;
    • The integration process could disrupt the activities of the businesses that are being combined. The combination of companies requires, among other things, coordination of administrative and other functions. In addition, the loss of key employees, customers or vendors of acquired businesses could materially and adversely impact the integration of the acquired businesses;
    • The execution of our integration plans may divert the attention of our management from other key responsibilities;
    • We may assume unanticipated liabilities and contingencies; or
    • Our acquisition targets could fail to perform in accordance with our expectations at the time of purchase.

    Future acquisitions may be effected through the issuance of our common stock or securities convertible into our common stock, which could substantially dilute the ownership percentage of our current stockholders. In addition, shares issued in connection with future acquisitions could be publicly tradable, which could result in a material decrease in the market price of our common stock. Certain factors on which our ability to expand each of our divisions is dependent are set forth at Item 7, Management's Discussion and Analysis of Financial Condition and Results of Operations - Opportunities and Challenges. If any of such factors impede our ability to expand our businesses, our results of operations and financial condition could be materially and adversely affected.

    Our operating results depend, in part, on the volume of transactions on ATMs in our network and the fees we can collect from processing these transactions. We generally have little control over the ATM transaction fees established in the markets where we operate, and therefore, cannot control any potential reductions in these fees which may adversely affect our results of operations.

    Transaction fees from banks, customers and international card organizations for transactions processed on our ATMs have historically accounted for a substantial portion of our revenues. These fees are set by agreement among all banks in a particular market. The future operating results of our ATM business depend on the following factors:


    the acceptance of our ATM processing and management services in our target markets;

    the maintenance of the level of transaction fees we receive;

    the continued use of our ATMs by credit and debit cardholders; and

    our ability to generate revenues from interchange fees and from other value added services, including dynamic currency conversion.

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    The amount of fees we receive per transaction is set in various ways in the markets in which we do business. We have card acceptance agreements or ATM management agreements with some banks under which fees are set. However, we derive a significant portion of our revenues in many markets from interchange fees, surcharges or cash withdrawal related services that are set by the central ATM processing switch or various card organizations. The banks that participate in these switches or the card organizations that enable the services or transactions set the interchange fee and/or establish the rules regarding the services allowed, and we are not in a position in any market to greatly influence these fees or rules, which may change over time. A significant decrease in the interchange fee, or limitations placed on our ability to offer value added services via our ATM network, in any market could adversely affect our results in that market.


    Although we believe that the volume of transactions in developing countries may increase due to growth in the number of cards being issued by banks in these markets, we anticipate that transaction levels on any given ATM in developing markets will not increase significantly. We can attempt to improve the levels of transactions on our ATM network overall by acquiring good sites for our ATMs, eliminating poor locations, entering new, less-developed markets and adding new transactions, including new value added services, to the sets of transactions that are available on our ATMs. However, we may not be successful in materially increasing transaction levels through these measures. Per-transaction fees paid by international card organizations have declined in certain markets in the past and competitive factors have required us to reduce the transaction fees we charge customers. If we cannot continue to increase our transaction levels and per-transaction fees generally decline, our results would be adversely affected.

    If consumer confidence in our business or brands declines, ourbusiness may be adversely affected.

    Our business relies on customer confidence in our brands and our ability to provide efficient and reliable products and services across each of our segments. For our Money Transfer division, a decline in customer confidence in our business or brands, or in traditional money transfer providers as a means to transfer money, may adversely impact transaction volumes which would, in turn, be expected to adversely impact our business and possibly result in recording charges for the impairment of goodwill and/or other long-lived assets.

    CAPITAL MARKETS AND ECONOMIC CONDITIONS

    The outbreak of COVID-19 (coronavirus) has negatively impacted and could continue to negatively impact the global economy. In addition, the COVID-19 pandemic could disrupt or otherwise negatively impact global credit markets and our operations, including the demand for our products and services.

    The significant outbreak of COVID-19 has resulted in a widespread health crisis, which has negatively impacted and could continue to negatively impact the global economy. In addition, the global and regional impact of the outbreak, including official or unofficial quarantines and governmental restrictions on activities taken in response to such event, has had, and could continue to have a negative impact on our operations, reduced consumer demand for our products and services due to reduced consumer traffic in, or closure of, retail and other locations where our products and services are offered, including voluntary or mandatory temporary closures of our facilities or those of our agents or customers; interruptions in our supply chain, which could impact the cost or availability of equipment; disruptions or restrictions on our ability to travel or to market and distribute our products and services; and labor shortages.

    For example, the COVID-19 pandemic has resulted in travel restrictions within and between countries, including mandatory quarantine requirements for travelers from certain locations, and varying degrees of “sheltering in-place” and other social distancing orders in most of the countries where we operate, then itdo business.  Among other things, these orders restrict which businesses are allowed to be open and the conditions under which they are allowed to operate.  Although the majority of these orders went into effect at the end of February 2020 and throughout various times in March 2020, new orders continue to be implemented, or reinstated, as the pandemic spreads around the global and new hot spots flare up. These travel restrictions and orders, as well as increased unemployment and general economic uncertainty caused by the pandemic, have negatively impacted our financial results. The EFT operating segment has experienced declines in DCC and surcharge transaction volumes as the factors noted above have reduced these high-margin transactions on our network of ATMs. For the epay and Money Transfer operating segments, the disruption in business of the retailers and agents that offer our services and products may adversely affect their ability to remain in business and/or timely remit payments owed to us.  All of these factors, in turn, may not only impact our operations, financial condition and demand for our products and services but our overall ability to react timely to mitigate the impact of this event.

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    The COVID-19 outbreak could disrupt or otherwise negatively impact credit markets, which could adversely affect the manneravailability and cost of capital. Such impacts could limit our ability to fund our operations and satisfy our obligations.

    The extent and potential impact of the COVID-19 outbreak on our operational and financial performance will depend on future developments, including the duration, severity and spread of the virus, the speed and effectiveness of rollouts for vaccines and treatments, actions that may be taken by governmental authorities and the impact on our supply chain, customers, operations, workforce and the financial markets, all of which are highly uncertain and cannot be predicted. These and other potential impacts of an epidemic, pandemic or other health crisis, such as COVID-19, could therefore materially and adversely affect our business, financial condition and results of operations.

    We are subject to business cycles, seasonality and other outside factors thatmay negatively affect our business.

    A recessionary economic environment in any of our markets or other outside factors could have a negative impact on banks, mobile phone operators, content providers, retailers and our individual customers and could reduce the level of transactions in all of our divisions, which would, in turn, negatively impact our financial results. If banks, mobile phone operators and content providers experience decreased demand for their products and services, or if the locations where we provide services decrease in number, we will process fewer transactions, resulting in lower revenues. In addition, a recessionary economic environment could reduce the level of transactions taking place on our networks, which will have a negative impact on our business.

    Our experience is that the level of transactions on our networks is also subject to substantial seasonal variation. In the EFT Processing Segment, mostly in Europe, we usually experience our heaviest demand for dynamic currency conversion during the third quarter of the fiscal year, coinciding with the tourism season in Europe. As a result, our revenues earned in the third quarter of the year will usually be greater than other quarters of the fiscal year. Additionally, transaction levels have consistently been higher in the fourth quarter of the fiscal year due to increased use of ATMs, prepaid products and money transfer services during the holiday season. Generally, the level of transactions drops in the first quarter, during which transaction levels are generally the lowest we experience during the year, which reduces the level of revenues that we record.In the Money Transfer Segment, we experience increased transaction levels during the May through October timeframe, coinciding with certain holidays and the increase in worker migration patterns. As a result of these seasonal variations, our quarterly operating results may fluctuate materially and could lead to volatility in the price of our shares.

    Additionally, economic or political instability, wars, civil unrest, terrorism, epidemics (including but not limited to, Coronavirus outbreak) and natural disasters may make money transfers to, from or within a particular country more difficult. The inability to timely complete money transfers could adversely affect our business.

    Economic cycles may lead us to recognize impairment charges related to long-lived assets and goodwill recorded in connection with our acquisitions, which would adversely impact our results of operations.Our total assets include approximately $787.7 million, or 16% of total assets, in goodwill and acquired intangible assets recorded as a result of acquisitions. We assess our goodwill, intangible assets and other long-lived assets as and when required by accounting principles generally accepted in the U.S. to determine whether they are impaired. For example, during 2020, we incurred goodwill and acquired intangible asset impairment charges of $106.6 million. If operating results in any of our key markets, including Australia, Germany, Greece, Malaysia, India, New Zealand, the U.S., U.K., Poland and Romania, deteriorate or our plans do not progress as expected when we acquired these entities, or if capital markets depress our value or that of similar companies, we may be required to record additional impairment write-downs of goodwill, intangible assets or other long-lived assets. This could have a material adverse effect on our results of operations and financial condition.

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    We have a substantial amount of debt and other contractual commitments, and while thecost of servicing those obligations is not expected to adversely affect our business, the risk could increase if we incur more debt. We may be required to prepayour obligations under the credit facility.

    As of December 31, 2020, total liabilities were $3,480.8 million, of which $1,437.6 million represents long-term debt obligations, and total assets were $4,926.7 million. We may not have sufficient funds to satisfy all such obligations as a result of a variety of factors, some of which may be beyond our control. If the opportunity of a strategic acquisition arises or if we enter into new contracts that require the installation or servicing of infrastructure, such as processing centers, ATM machines or POS terminals on a faster pace than anticipated, we may be required to incur additional debt for these purposes and to fund our working capital needs, including ATM network cash, which we may not be able to obtain. The level of our indebtedness could have important consequences to investors, including the following: 

    our ability to obtain any necessary financing in the future for working capital, capital expenditures, debt service requirements or other purposes may be limited or financing may be unavailable;

    a portion of our cash flows must be dedicated to the payment of principal and interest on our indebtedness and other obligations and will not be available for use in our business;

    our level of indebtedness could limit our flexibility in planning for, or reacting to, changes in our business and the markets in which we provide operate;

    our services level of indebtedness will make us more vulnerable to changes in general economic conditions and/or a downturn in our business, thereby making it more difficult for us to satisfy our obligations; and

    because a portion of our debt bears interest at a variable rate of interest, our actual debt service obligations could increase as a result of adverse changes in interest rates.


    If we fail to make required debt payments, or if we fail to comply with other covenants in our debt service agreements, we would be in default under the terms of these agreements. This default would permit the holders of the indebtedness to accelerate repayment of this debt and could cause defaults under other indebtedness that we have.

    Restrictive covenants in our credit facilities may adversely affect us. Our Credit Facility contains two financial covenants that we must meet as defined in the agreement: (1) Consolidated Total Leverage Ratio, and (2) Consolidated Interest Coverage Ratio. To remain in compliance with our debt covenants, we may be required to increase Earnings Before Interest, Taxes, Depreciation and Amortization ("EBITDA"), repay debt, or both. We cannot assure you that we will have sufficient assets, liquidity or EBITDA to meet or avoid these obligations, which could have an adverse impact on our financial results.

    condition.


    Our ability to secure additional financing for growth or to refinance any of our existing debt is also dependent upon the availability of credit in the marketplace, which has experienced severe disruptions in the past. If we are unable to secure additional financing or such financing is not available at acceptable terms, we may be unable to secure financing for growth or refinance our debt obligations, if necessary.


    Because we derive our revenues from a multitude of countries with different currencies, our business may be adversely affected by local inflation and foreign currencyexchange rates and policies.


    We report our results in U.S. dollars, although a majority of our income is realized in foreign currencies. As exchange rates among the U.S. dollar, the euro, and other currencies fluctuate, the impact of these fluctuations may have a material adverse effect on our results of operations or financial condition as reported in U.S. dollars.



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    A significant number of our ATMs are located in countries in the European Union that use the euro. From time to time, some of these countries, have considered leaving the European Union and adopting another currency. If such an event were to occur, the conversion of cash that we hold in banks and in our ATM network in that country from euros to another currency could have an adverse effect on our financial condition or results of operations, either from initial conversion or from subsequent changes in currency exchange rates. The magnitude of this risk increases when cash balances in our ATM network increase during the tourism season. While such currency change does not appear to be an immediate risk under current circumstances, the Company continues to monitor developments in this area and will attempt to mitigate any adverse effects where possible.

    In November 2016, without advance warning, the Indian government announced that it would remove from circulation two of the most often used Indian banknotes, the Rs 500 and Rs 1000 banknotes. The government expected that the notes would rapidly be replaced with a new Rs 500 note and a new Rs 2000 note, retiring (or demonetizing) completely the Rs 1000 banknote. However, distribution of the new notes was delayed, and circulation of the new notes only commenced in February 2017.  While the cash supply was restored during the first months of 2017, the shortage of cash in November and December 2016 adversely impacted Euronet's 2016 fourth quarter revenue earned from ATM cash withdrawals on the more than 12,000 ATMs Euronet owns or operates as well as revenue earned from money transfer remittance payout in India. The action by the Indian government was motivated by a desire to penalize Indians holding large quantities of money earned from illicit business. Any similar action by other governments in countries in which we do business could have an adverse effect on our business.

    Our Money Transfer Segment is subject to foreign currency exchange risks because our customers deposit funds in one currency at our retail and agent locations worldwide or in an online account and we typically deliver funds denominated in a different, destination country currency. Although we use foreign currency derivative contracts to mitigate a portion of this risk, we cannot eliminate all of the exposure to the impact of changes in foreign currency exchange rates for the period between collection and disbursement of the money transfers.

    transfers.

    WeCYBER, PHYSICAL ASSET, AND DATA SECURITY

    Our business may be adversely affected if recent developments to applicable data protection regulations in the European Union require us to cease the transfer of personal data from the European Union to the United States.


    In July 2020, the European Court of Justice invalidated the EU-US Privacy Shield as a lawful mechanism for transferring personal data to the US as a result of concerns related to surveillance by law enforcement agencies and a lack of judicial redress by individuals in the EU (known as the “Schrems II” decision). Euronet has relied on an alternate mechanism of personal data transfer, called the Standard Contractual Clauses (“SCCs”), since the enforcement of GDPR in 2018. In November 2020, the European Data Protection Board issued a series of recommendations regarding supplementary measures to the SCCs, which Euronet is currently implementing.  Our money transfer business relies on the transfer of personal data of individuals in the EU to the US to enable payment of money remittance transactions to beneficiaries through our correspondent network.  If we are unable to transfer personal data from the EU to the US or other countries where we operate, then it could affect the manner in which we provide our services and adversely affect our financial results.

    Because our business is highly dependent on the proper operation of ourcomputer networks and telecommunications connections, significant technicaldisruptions to these systems would adversely affect our revenues and financialresults.

    Our business involves the operation and maintenance of sophisticated computer networks and telecommunications connections with financial institutions, mobile phone operators, other content providers, retailers and agents. This, in turn, requires the maintenance of computer equipment and infrastructure, including telecommunications and electrical systems, and the integration and enhancement of complex software applications. There are operational risks inherent in this type of business that can result in the temporary shutdown of part or all of our processing systems, such as failure of electrical supply, failure of computer hardware, security breaches and software errors. Any operational problem in our processing centers may have various mechanismsa significant adverse impact on the operation of our networks. Even with disaster recovery procedures in place, these risks cannot be eliminated entirely, and any technical failure that prevents operation of our systems for a significant period of time will prevent us from processing transactions during that period of time and will directly and adversely affect our revenues and financial results.

    We are subject to discourage takeover attempts, whichsecurity breaches of our systems. Any such breach mayreduce or eliminate cause us to incur financial losses, liability, harm to our stockholders'reputation, litigation, regulatory enforcement actions and limitations on our ability to sell their sharesconduct our businesses.

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    We capture, transmit, handle and store sensitive information in conducting and managing electronic, financial and mobile transactions, such as card information, PIN numbers and personal information of various types. These businesses involve certain inherent security risks, in particular: the risk of electronic interception and theft of the information for apremiumuse in a changefraudulent or other card transactions by persons outside the Company, including third party vendors or by our own employees; and the use of control transaction.

    Various provisionsfraudulent cards on our network of owned or outsourced ATMs and POS devices. We incorporate industry-standard encryption technology and processing methodology into our systems and software, and maintain controls and procedures regarding access to our computer systems by employees and others, to maintain high levels of security. Although this technology and methodology decreases security risks, they cannot be eliminated entirely as criminal elements apply increasingly sophisticated technology to attempt to obtain unauthorized access to the information handled by ATM, money transfer and electronic financial transaction networks. Our services and infrastructure are increasingly reliant on the Internet. Computer networks and the Internet are vulnerable to unauthorized access, computer viruses and other disruptive problems such as denial of service attacks or other cyber-attacks carried out by cyber criminals or state-sponsored actors. Other potential attacks include attempts to obtain unauthorized access to confidential information or destroy data, often through the introduction of computer viruses, ransomware or malware, cyber-attacks and other means, which are constantly evolving and difficult to detect. Those same parties may also attempt to fraudulently induce employees, customers, vendors, or other users of our certificate of incorporation and bylaws and of Delaware corporate law may discourage, delaysystems through phishing schemes or prevent a change in control or takeover attempt of our company by a third party which our management and board of directors opposes. Public stockholders who might desireother methods to participate in such a transaction may not have the opportunity to do so. These anti-takeover provisions could substantially impede the ability of public stockholders to benefit from a change of control or change in our management and board of directors. These provisions include:

    preferred stock that could be issued by our board of directors to make it more difficult for a third party to acquire, or to discourage a third party from acquiring, a majority of our outstanding voting stock;
    classification of our directors into three classes with respect to the time for which they hold office;
    supermajority voting requirements to amend the provision in our certificate of incorporation providing for the classification of our directors into three such classes;
    non-cumulative voting for directors;
    control by our board of directors of the size of our board of directors;
    limitations on the ability of stockholders to call special meetings of stockholders;
    advance notice requirements for nominations of candidates for election to our board of directors or for proposing matters that can be acted upon by our stockholders at stockholder meetings. and
    an exclusive forum bylaw provision for all internal corporate claims.


    We are authorized to issue up to a total of 90 million shares of Common Stock,potentially diluting equity ownership of current holders and the share price ofour Common Stock.

    We believe that it is necessary to maintain a sufficient number of available authorized shares of our Common Stockdisclose sensitive information in order to provide us with the flexibilitygain access to issue Common Stock for business purposesour data or that may arise as deemed advisable by our Board. These purposes could include, among other things, (i) to declare future stock dividends or stock splits, which may increase the liquidity of our shares; (ii)customers or clients. In addition, the salecost and timeframes required for implementation of stock to obtain additional capital or to acquire other companies or businesses, which could enhance our growth strategy or allow us to reduce debt if needed; (iii) use in additional stock incentive programs and (iv) other bona fide purposes. Our Board of Directors may issue the available authorized shares of Common Stock without notice to, or further action by, our stockholders, unless stockholder approval is required by law or the rules of the NASDAQ Global Select Market. The issuance of additional shares of Common Stock may significantly dilute the equity ownership of the current holders of our Common Stock. Further, over the course of time, all of the issued shares have the potential to be publicly traded, perhaps in large blocks. Thisnew technology may result in dilutiona time lag between availability of the market pricesuch technology and our adoption of the Common Stock.

    An additional 8.7 million shares of Common Stock, representing approximately 16% of theshares outstanding as of December 31, 2019, could be added toit. Further, our total CommonStock outstanding through the exercise of options or the issuance of additionalshares of our Common Stock pursuant to existing convertible debtcontrols, procedures and other agreements. Once issued, these shares of Common Stock could be traded into themarket and result in a decrease in the market price of our Common Stock.

    As of December 31, 2019, we had 3.0 million and 0.5 million options and restricted stock awards outstanding, respectively, held by our directors, officers and employees, which entitle these holders to acquire an equal number of shares of our Common Stock. Of this amount, 1.7 million options are vested and exercisable as of December 31, 2019. Approximately 2.4 million additional shares of our Common Stock may be issued in connection with our stock incentive and employee stock purchase plans.

    Accordingly, based on current trading prices of our Common Stock, approximately 2.1 million shares could potentially be added to our total current Common Stock outstanding through the exercise of options and the vesting of restricted stock awards, which could adversely impact the trading price for our stock.

    Of the 3.5 million total options and restricted stock awards outstanding, an aggregate of 2.1 million options and restricted stock awards are held by persons who may be deemed to be our affiliates and who would be subject to Rule 144. Thus, upon exercise of their options or sale of shares for which restrictions have lapsed, these affiliates' shares would be subject to the trading restrictions imposed by Rule 144. The remainder of the common shares issuable under option and restricted stock award arrangements would be freely tradable in the public market. Over the course of time, all of the issued shares have the potential to be publicly traded, perhaps in large blocks.

    Upon the occurrence of certain events, another 2.8 million shares of Common Stock could be issued upon conversion of the Company's convertible notes issued in March 2019; in certain situations, the number of shares issuable could be higher. While we have stated that we intend to settle any conversion of these notes by issuing cash for the principal value of the
    notes and issuing shares of Common Stock for the conversion value in excess of the principal, which would significantly
    reduce the number of shares issued upon conversion, if our financial condition significantly and adversely changes, wetechnology may not be able to settledetect when there is a breach, causing a delay in our ability to mitigate it. As previously disclosed in our SEC filings, we have been the subject of computer security breaches, and we cannot exclude the possibility of additional breaches in the future.

    Any breach in our security systems could result in the perpetration of fraudulent financial transactions for which we may bear the liability. We are insured against various risks, including theft and negligence, but such insurance coverage is subject to deductibles, exclusions and limits that may leave us bearing some or all of any losses arising from security breaches.

    We also collect, transfer and retain personal data as intended shouldpart of our money transfer business. These activities are subject to certain privacy laws and regulations in the notesU.S. and in other jurisdictions where our money transfer services are offered. We maintain technical and operational safeguards designed to comply with applicable legal requirements. Despite these safeguards, there remains a risk that these safeguards could be converted.
    breached resulting in improper access to, and disclosure of, sensitive customer information. Under state, federal and foreign laws requiring consumer notification of security breaches, the costs to remediate security breaches can be substantial. Breaches of our security policies or applicable legal requirements resulting in a compromise of customer data could expose us to regulatory enforcement action, subject us to litigation, limit our ability to provide money transfer services and/or cause harm to our reputation. 

    In addition to electronic fraud issues and breaches of our systems, the possible theft and vandalism of ATMs or cash in the ATMs present risks for our ATM business. We install ATMs at high-traffic sites and consequently our ATMs are exposed to theft and vandalism, and to attacks whereby the security of the ATM is breached electronically by transmitting a command to the ATM to dispense cash without a card being present.We constantly monitor ATM security and take measures to protect our systems from such attacks and other breaches, but we cannot be certain that our measures will be effective against new, rapidly developing methods used by criminal elements. Although we are insured against such risks, deductibles, exclusions or limitations in such insurance may leave us bearing some or all of any losses arising from theft or vandalism of ATMs or loss of cash due to security breaches of our ATM networks. In addition, we have experienced increases in claims under our insurance, which has increased our insurance premiums.

    Failures of third-party service providers we rely upon could lead to financial loss.

    We rely on third party service providers to support key portions of our operations. We also rely on third party service providers to provide part or all of certain services we deliver to customers. While we have selected these third-party vendors carefully, we do not control their actions. A failure of these services by a third party could have a material impact upon our delivery of services to customers. Such a failure could lead to damage claims, loss of customers, and reputational harm, depending on the duration and severity of the failure. Third parties perform significant operational services on our behalf. These third-party vendors are subject to similar risks as us relating to cybersecurity, breakdowns or failures of their own systems or employees. One or more of our vendors may experience a cybersecurity event or operational disruption and, if any such event does occur, it may not be adequately addressed, either operationally or financially, by the third-party vendor. Certain of our vendors may have limited indemnification obligations or may not have the financial capacity to satisfy their indemnification obligations. If a critical vendor is unable to meet our needs in a timely manner or if the services or products provided by such a vendor are terminated or otherwise delayed and if we are not able to develop alternative sources for these services and products quickly and cost-effectively, our customers could be negatively impacted and it could have a material adverse effect on our business.

    COMPETITIVE LANDSCAPE

    Our competition in the EFT Processing Segment, epay Segment and Money Transfer Segment includes large, well-financed companies and financial institutionslarger than us with earlier entry into the market. As a result, we may lack thefinancial resources and access to capital needed to capture increased marketshare.

    share.


    EFT Processing Segment- Our principal EFT Processing competitors include ATM networks owned by banks and national switches consisting of consortiums of local banks that provide outsourcing and transaction services only to banks and independent ATM deployers in that country. Large, well-financed companies offer ATM network and outsourcing services that compete with us in various markets. In some cases, these companies also sell a broader range of card and processing services than we do, and are, in some cases, willing to discount ATM services to obtain large contracts covering a broad range of services. Competitive factors in our EFT Processing Segment include network availability and response time, breadth of service offering, price to both the bank and to its customers, ATM location and access to other networks.

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    epay Segment - We face competition in the epay business in all of our markets. A few multinational companies operate in several of our markets, and we therefore compete with them in a number of countries. In other markets, our competition is from

    smaller, local companies. Major retailers with high volumes are in a position to demand a larger share of commissions or to negotiate directly with the mobile phone operators, which may compress our margins. Additionally, certain of our content providers, including mobile phone operators have entered into direct contracts with retailers and/or have developed processing technology that diminishes or eliminates the need for intermediate processors and distributors.


    Money Transfer Segment - Our primary competitors in the money transfer and bill payment business include other large money transfer companies and electronic money transmitters, as well as certain major national and regional banks, financial institutions and independent sales organizations. Our competitors include The Western Union Company and MoneyGram International Inc. The Western Union Company has a significant competitive advantage due to its greater resources and access to capital for expansion. This may allow them to offer better pricing terms to customers, which may result in a loss of our current or potential customers or could force us to lower our prices. Either of these actions could have an adverse impact on our revenues. In addition, our competitors may have the ability to devote more financial and operational resources than we can to the development of new technologies that provide improved functionality and features to their product and service offerings. If successful, their development efforts could render our product and service offerings less desirable, resulting in the loss of customers or a reduction in the price we could demand for our services. In addition to traditional money payment services, new technologies are emerging that may effectively compete with traditional money payment services, such as stored-value cards, debit networks, web-based services and digital currencies. Our continued growth depends upon our ability to compete effectively with these alternative technologies.

    If processing fees and commissions in our epay business continue to decline, our financial results may be adversely affected.

    Our epay Segment derives revenues based on processing fees and commissions from mobile phone operators and other content providers. Growth in our prepaid mobile business in any given market is driven by a number of factors, including the overall pace of growth in the prepaid mobile phone market which is impacted by competing postpaid services, our market share of the retail distribution capacity, the level of commission that is paid to the various intermediaries in the prepaid mobile airtime distribution chain, and the value provided to the retailers through the types of products offered and the level of integration with their systems. Also, competition among prepaid mobile distributors results in retailer churn and the reduction of commissions paid by prepaid content providers, although a portion of such reductions can be passed along to retailers. In recent years, processing fees and commissions per transaction have declined in most markets, and we expect that trend to continue. Additionally, the number of prepaid mobile top-up transactions we process has declined in certain markets. We have generally been able to mitigate these trends due to growth in the number of higher margin digital media product transactions, driven by acquisitions and organic growth. If we cannot continue to increase our transaction levels and per-transaction fees and commissions continue to decline, the combined impact of these factors could adversely impact our financial results.

    Our epay and money transfer businesses may be susceptible to fraud and/or

     credit risks occurring at the retailer, correspondent and/or consumer level, which could adversely affect our results of operations.


    In our epay Segment, we contract with retailers that accept payment on our behalf, which we then transfer to a trust or other operating account for payment to content providers. In the event a retailer does not transfer to us payments that it receives for prepaid content sales, whether as a result of fraud, insolvency, billing delays or otherwise, we are responsible to the content provider for the cost of the product sold. We can provide no assurance that retailer fraud or insolvency will not increase in the future or that any proceeds we receive under our credit enhancement or insurance policies will be adequate to cover losses resulting from retailer fraud, which could have a material adverse effect on our business, financial condition and results of operations.

    With respect to our money transfer business, we conduct the majority of our business through our agent network, which provides money transfer services directly to consumers at retail locations. Our agents collect funds directly from consumers and in turn, we collect from the agents the proceeds due to us resulting from the money transfer transactions. In addition, we advance funds to our correspondent banks to pay out money transfers and they may hold our funds for several days or more pending payment to beneficiaries. Therefore, we have credit exposure to our agents and correspondents. Additionally, our Company-owned stores transact a significant amount of business in cash. Although we have safeguards in place, cash transactions have a higher exposure to fraud and theft than other types of transactions. The failure of agents owing us significant amounts to remit funds to us or to repay such amounts, or the loss of cash in our stores could have a material adverse effect on our business, financial condition and results of operations.


    Because we typically enter into short-term contracts with content providers andretailers, our epay business is subject to the risk of non-renewal of thosecontracts, or renewal under less favorable terms.

    Our contracts with content providers to distribute and process content, including prepaid mobile airtime top-up services, typically have terms of less than three years. Many of those contracts may be canceled by either party upon three months' notice. Our contracts with content providers are not exclusive, so these providers may enter into contracts with other service providers. In addition, our service contracts with major retailers typically have terms of one to three years, and our contracts with smaller retailers typically may be canceled by either party upon three to six months' notice. The cancellation or non-renewal of one or more of our significant content provider or retail contracts, or of a large enough group of our contracts with smaller retailers, could have a material adverse effect on our business, financial condition and results of operations. The renewal of contracts under less favorable payment terms, commission terms or other terms could have a material adverse impact on our working capital requirements and/or results from operations. In addition, our contracts generally permit operators to reduce our fees at any time. Commission revenue or fee reductions by any of the content providers could also have a material adverse effect on our business, financial condition or results of operations.

    The growth and profitability of our epay business may be adversely affected bychanges in state, federal or foreign laws, rules and regulations.

    As we continue to expand our electronic payment product offerings, certain of those products may become regulated by state, federal or foreign laws, rules and regulations, including the U.S. CFPB. New product offerings may be considered to be money transfer related products which would require licensure for entities distributing or processing such products. If such products become more highly regulated and ultimately require licensure, our epay business may be adversely affected. Further, if regulations regarding the expiration of gift vouchers change in the countries where we offer them, the revenue epay recognizes from unredeemed vouchers may be negatively affected.

    The growth in our epay business may be adversely affected if we are unable to expand and differentiate our offering of new electronic payment products.

    The prepaid marketplace is currently experiencing high growth in the differentiation of product offerings. While our epay business is focused on expanding and differentiating its suite of prepaid product offerings on a global basis, there can be no assurance that we will be able to enter into relationships on favorable terms with additional content providers or renew or expand current relationships and contracts on favorable terms. Inability to continue to grow our suite of electronic payment product offerings could have a material adverse effect on our business, financial condition and results of operations.

    The stability and growth of our EFT Processing Segment may be adversely affected if we are unable to maintainour current card acceptance and ATM management agreements with banks andinternational card organizations, and to secure new arrangements for cardacceptance and ATM management.

    The stability and future growth of our EFT Processing Segment depends in part on our ability to sign card acceptance and ATM management agreements with banks and international card organizations. Card acceptance agreements allow our ATMs to accept credit and debit cards issued by banks and international card organizations. ATM management agreements generate service income from our management of ATMs for banks.

    These agreements have expiration dates, and banks and international card organizations are generally not obligated to renew them. Our existing contracts generally have terms of five to seven years and a number of them expire or are up for renewal each year. In some cases, banks may terminate their contracts prior to the expiration of their terms. We cannot assure you that we will be able to continue to sign or maintain these agreements on terms and conditions acceptable to us or that international card organizations will continue to permit our ATMs to accept their credit and debit cards. The inability to continue to sign or maintain these agreements, or to continue to accept the credit and debit cards of local banks and international card organizations at our ATMs in the future, could have a material adverse effect on our business, growth, financial condition or results of operations.


    Our operating results depend, in part, on the volume of transactions on ATMs in our network and the fees we can collect from processing these transactions. We generally have little control over the ATM transaction fees established in the markets where we operate, and therefore, cannot control any potential reductions in these fees which may adversely affect our results of operations.

    Transaction fees from banks, customers and international card organizations for transactions processed on our ATMs have historically accounted for a substantial portion of our revenues. These fees are set by agreement among all banks in a particular market. The future operating results of our ATM business depend on the following factors:

    the acceptance of our ATM processing and management services in our target markets;

    the maintenance of the level of transaction fees we receive;

    the continued use of our ATMs by credit and debit cardholders; and

    our ability to generate revenues from interchange fees and from other value added services, including dynamic currency conversion.

    The amount of fees we receive per transaction is set in various ways in the markets in which we do business. We have card acceptance agreements or ATM management agreements with some banks under which fees are set. However, we derive a significant portion of our revenues in many markets from interchange fees, surcharges or cash withdrawal related services that are set by the central ATM processing switch or various card organizations. The banks that participate in these switches or the card organizations that enable the services or transactions set the interchange fee and/or establish the rules regarding the services allowed, and we are not in a position in any market to greatly influence these fees or rules, which may change over time. A significant decrease in the interchange fee, or limitations placed on our ability to offer value added services via our ATM network, in any market could adversely affect our results in that market.

    Although we believe that the volume of transactions in developing countries may increase due to growth in the number of cards being issued by banks in these markets, we anticipate that transaction levels on any given ATM in developing markets will not increase significantly. We can attempt to improve the levels of transactions on our ATM network overall by acquiring good sites for our ATMs, eliminating poor locations, entering new, less-developed markets and adding new transactions, including new value added services, to the sets of transactions that are available on our ATMs. However, we may not be successful in materially increasing transaction levels through these measures. Per-transaction fees paid by international card organizations have declined in certain markets in the past and competitive factors have required us to reduce the transaction fees we charge customers. If we cannot continue to increase our transaction levels and per-transaction fees generally decline, our results would be adversely affected.

    Tightening of regulations may adversely affect our results.

    The evolving regulatory environment may change the competitive landscape across various jurisdictions and adversely affect our financial results. If governments implement new laws or regulations, or organizations such as Visa and Mastercard issue new rules, that effectively limit our ability to provide DCC or set fees and/or foreign currency exchange spreads, then our business, financial condition and results of operations could be materially and adversely affected. In addition, changes in regulatory interpretations or practices could increase the risk of regulatory enforcement actions, fines and penalties and such changes may be replicated across multiple jurisdictions.

    In March 2018, the E.U. proposed additional regulations on cross border transactions within the E.U., including specific regulations on DCC. In December 2018, the European Commission, European Council and European Parliament agreed to legislation that requires disclosure of foreign exchange margins applicable to DCC transactions and eventual comparability between foreign exchange rates offered by DCC providers and bank card issuers. The new legislation comes into effect in April 2020. Such regulation could materially and adversely impact our financial results, by reducing the number of DCC transactions performed over our networks and the level of profit we generate from such transactions.

    The E.U. has passed a regulation called the GDPR that establishes stringent requirements for the collection and processing of personal information of individuals within the E.U. The GDPR came into effect across the E.U. on May 25, 2018. The GDPR established stringent requirements for the collection and processing of personal information of individuals within the E.U., established certain rights of individuals regarding personal information processed by companies as well as requirements for information security and imposed significant fines that may be revenue-based for violation of its requirements. The GDPR applies to transfers of personal information from the E.U. to countries outside the E.U., including the U.S. Any failure on our

    part to meet the requirements of the GDPR could result in the imposition of fines and penalties that could materially and adversely affect our financial results.

    Developments in payments could materially reduce our transaction levels and revenues.



    Certain developments in the field of payments may reduce the need for ATMs, prepaid product POS terminals and money transfer agents. An example of this type of development is the use of near field technology in retail transactions, which if widely accepted in a market reduces the need for cash and can negatively impact the level of ATM transactions in that market. Advances in biometric payment solutions could have similar adverse impacts. These developments may reduce the transaction levels that we experience on our networks in the markets where they occur. Financial institutions, retailers and agents could elect to increase fees to their customers for using our services, which may cause a decline in the use of our services and have an adverse effect on our revenues. If transaction levels over our existing network of ATMs, POS terminals, agents and other distribution methods do not increase, growth in our revenues will depend primarily on increased capital investment for new sites and developing new markets, which reduces the margin we realize from our revenues.

    The mobile phone industry is a rapidly evolving area, in which technological developments, in particular the development of new billing models (such as "all you can eat" plans) and distribution methods or services, may affect the demand for other services in a dramatic way. The development of any new models or technology that reduce the need or demand for prepaid mobile airtime could materially and adversely affect our business.


    In some cases, we are dependent upon international card organizations andnational transaction processing switches to provide assistance in obtainingsettlement from card issuers of funds relating to transactions on our ATMs, and any failure by them to provide the required cooperation could result in our inability to obtain settlement of funds relating to transactions.

    Our ATMs dispense cash relating to transactions on credit and debit cards issued by banks. We have in place arrangements for the settlement to us of all of those transactions, but in some cases, we do not have a direct relationship with the card-issuing bank and rely for settlement on the application of rules that are administered by international card associations (such as Visa or Mastercard) or national transaction processing switching networks. If a bankcard association fails to settle transactions in accordance with those rules, we are dependent upon cooperation from such organizations or switching networks to enforce our right of settlement against such banks or card associations. Failure by such organizations or switches to provide the required cooperation could result in our inability to obtain settlement of funds relating to transactions and adversely affect our business. Moreover, international card associations and issuers of their cards (and, in the case of Visa, member banks) have the ability to change or apply their rules in ways that could negatively impact our business. As an example, DCC is not permitted on certain cards in certain geographic territories, and the scope of such restrictions could be extended. Any such change or application of the rules of international card associations could materially and adversely affect our business.

    Because our business is highly dependent on the proper operation of ourcomputer networks and telecommunications connections, significant technicaldisruptions to these systems would adversely affect our revenues and financialresults.

    Our business involves the operation and maintenance of sophisticated computer networks and telecommunications connections with financial institutions, mobile phone operators, other content providers, retailers and agents. This, in turn, requires the maintenance of computer equipment and infrastructure, including telecommunications and electrical systems, and the integration and enhancement of complex software applications. There are operational risks inherent in this type of business that can result in the temporary shutdown of part or all of our processing systems, such as failure of electrical supply, failure of computer hardware, security breaches and software errors. Transactions in the EFT Processing Segment are processed through our Budapest, Beijing, Mumbai and Karachi processing centers. Transactions in the epay Segment are processed through our London, Martinsried, Hamburg, Milan, Buena Park, California and Kansas City, Missouri processing centers. Transactions in our Money Transfer Segment are processed through our Buena Park, California, Kansas City, Missouri, Bracknell, Auckland, and Kuala Lumpur processing centers. Any operational problem in these centers may have a significant adverse impact on the operation of our networks. Even with disaster recovery procedures in place, these risks cannot be eliminated entirely, and any technical failure that prevents operation of our systems for a significant period of time will prevent us from processing transactions during that period of time and will directly and adversely affect our revenues and financial results.

    We are subject to security breaches of our systems. Any such breach may cause us to incur financial losses, liability, harm to our reputation, litigation, regulatory enforcement actions and limitations on our ability to conduct our businesses.

    We capture, transmit, handle and store sensitive information in conducting and managing electronic, financial and mobile transactions, such as card information, PIN numbers and personal information of various types. These businesses involve certain inherent security risks, in particular: the risk of electronic interception and theft of the information for use in fraudulent or other card transactions by persons outside the Company, including third party vendors or by our own employees; and the use of fraudulent cards on our network of owned or outsourced ATMs and POS devices. We incorporate industry-standard encryption technology and processing methodology into our systems and software, and maintain controls and procedures regarding access to our computer systems by employees and others, to maintain high levels of security. Although this technology and methodology decreases security risks, they cannot be eliminated entirely as criminal elements apply increasingly sophisticated technology to attempt to obtain unauthorized access to the information handled by ATM, money transfer and electronic financial transaction networks. In addition, the cost and timeframes required for implementation of new technology may result in a time lag between availability of such technology and our adoption of it. Further, our controls, procedures and technology may not be able to detect when there is a breach, causing a delay in our ability to mitigate it. As previously disclosed in our SEC filings, we were the subject of computer security breaches, and we cannot exclude the possibility of additional breaches in the future.
    Any breach in our security systems could result in the perpetration of fraudulent financial transactions for which we may bear the liability. We are insured against various risks, including theft and negligence, but such insurance coverage is subject to deductibles, exclusions and limits that may leave us bearing some or all of any losses arising from security breaches.
    We also collect, transfer and retain personal data as part of our money transfer business. These activities are subject to certain privacy laws and regulations in the U.S. and in other jurisdictions where our money transfer services are offered. We maintain technical and operational safeguards designed to comply with applicable legal requirements. Despite these safeguards, there remains a risk that these safeguards could be breached resulting in improper access to, and disclosure of, sensitive customer information. Breaches of our security policies or applicable legal requirements resulting in a compromise of customer data could expose us to regulatory enforcement action, subject us to litigation, limit our ability to provide money transfer services and/or cause harm to our reputation.
    In addition to electronic fraud issues and breaches of our systems, the possible theft and vandalism of ATMs or cash in the ATMs present risks for our ATM business. We install ATMs at high-traffic sites and consequently our ATMs are exposed to theft and vandalism, and to a new form of attack whereby the security of the ATM is breached electronically by transmitting a command to the ATM to dispense cash without a card being present. We constantly monitor ATM security andtake measures to protect our systems from such attacks and other breaches, but we cannot be certain that our measures will be effective against new, rapidly developing methods used by criminal elements. Although we are insured against such risks, deductibles, exclusions or limitations in such insurance may leave us bearing some or all of any losses arising from theft or vandalism of ATMs or loss of cash due to security breaches of our ATM networks. In addition, we have experienced increases in claims under our insurance, which has increased our insurance premiums.

    We could incur substantial losses if one of the third party depositoryinstitutions we use in our operations were to fail.

    As part of our business operations, we maintain cash balances at third party depository institutions. We could incur substantial losses if a financial institution in which we have significant deposits fails.

    We are required under certain national laws and the rules of financial transactionswitching networks in many of our markets to have ''sponsors'' to operate ATMsand switch ATM transactions. Our failure to secure ''sponsor'' arrangements in any of our markets that require bank sponsors could prevent us from doing business in thatmarket.

    Under the laws of some countries, only a licensed financial institution may operate ATMs. Because we are not a licensed financial institution outside of the E.U. we are required to have a ''sponsor'' bank to conduct ATM operations in those countries. In addition, in all of our non-E.U. markets, the rules governing national transaction switching networks owned or operated by banks, and other international financial transaction switching networks operated by organizations such as Citibank, Visa and Mastercard, require any company sending transactions through these switches to be a bank or a technical service processor that is approved and monitored by a bank. As a result, the operation of our ATM network in many of our markets depends on our ability to secure these ''sponsor'' arrangements with financial institutions.

    To date, we have been successful in reaching contractual arrangements that have permitted us to operate in all of our target markets. However, we cannot assure you that we will continue to be successful in reaching these arrangements, and it is possible that our current arrangements will not continue to be renewed. If we are unable to secure “sponsor” arrangements in any market, we could be prevented from doing business in that market.


    We rely on third party financial institutions to provide us with a portion of the cash required to operate our ATM networks in certain countries. If these institutions were unable or unwilling to provide us with the cash necessary to operate our ATM networks, we would be required to locate additional alternative sources of cash to operate these networks.
    In our EFT Processing Segment, we primarily rely on third party financial institutions in certain countries in Europe and Asia Pacific to provide us with the cash required to operate our ATM networks. Under our agreements with these providers, we pay fees or interest, which is generally variable and could increase, based on the total amount of cash we are using from such provider at a given time, as well as other costs such as bank fees and cash transportation costs. As of December 31, 2019, the amount of cash used in our ATM networks under these supply agreements was approximately $489 million. Before the cash is disbursed to ATM customers, beneficial ownership of the cash is generally retained by the cash providers, and we have no access or proprietary rights to the cash.

    Our existing agreements with cash providers are generally multi-year agreements that expire at various times. However, each provider may have the right to demand the return of all or any portion of its cash at any time upon the occurrence of certain events beyond our control, including certain bankruptcy events affecting us or our subsidiaries, or a breach of the terms of our cash provider agreements.

    If any of our cash supply providers were to demand return of their cash or terminate their agreements with us and remove their cash from our ATM devices, or if they fail to provide us with the cash our operations require, our ability to operate the ATM networks to which the provider supplies cash would be jeopardized, and we would need to locate additional alternative sources of cash, including, potentially the increased use of our own cash. Under those circumstances, the terms and conditions of the new or renewed agreements could potentially be less favorable to us, which would negatively impact our results of operations. Furthermore, restrictions on our access to cash to supply our ATMs could severely restrict our ability to keep our ATMs operating, which could subject us to performance penalties under our contracts with our customers.

    We have encountered difficulty in obtaining cash supply arrangements in certain of our markets, including Greece, and directly provide cash for our ATM transactions in those markets. While the amounts involved are currently well within our capabilities given our cash flows and available financing, any failure to renew a major cash supply arrangement could require that we commit significant financial resources to the supply of cash to our ATM networks, which could adversely impact our results of operations.

    Competition in our EFT Processing Segment has increased over the last several years, increasing the risk that certain of our long-term bank outsourcingcontracts may be terminated or not renewed upon expiration.


    The developing markets in which we have done business have matured over the years, resulting in increasing competition. In addition, as consolidation of financial institutions in Central and Eastern Europe continues, certain of our customers have established or are establishing internal ATM management and processing capabilities. As a result of these developments, negotiations regarding renewal of contracts have become increasingly challenging and in certain cases we have reduced fees to extend contracts beyond their original terms. In certain other cases, contracts have been, and in the future may be, terminated by financial institutions resulting in a substantial reduction in revenue. Contract termination payments, if any, may be inadequate to replace revenues and operating income associated with these contracts. Although we have historically considered the risk of non-renewal of major contracts to be relatively low because of complex interfaces and operational procedures established for those contracts, the risk of non-renewal or early termination is increasing.


    31



    GOVERNANCE MATTERS

    We have various mechanisms in place to discourage takeover attempts, which mayreduce or eliminate our stockholders' ability to sell their shares for apremium in a change of control transaction.

    Various provisions of our certificate of incorporation and bylaws and of Delaware corporate law may discourage, delay or prevent a change in control or takeover attempt of our company by a third party which our management and board of directors opposes. Public stockholders who might desire to participate in such a transaction may not have the opportunity to do so. These anti-takeover provisions could substantially impede the ability of public stockholders to benefit from a change of control or change in our management and board of directors. These provisions include:

    • preferred stock that could be issued by our board of directors to make it more difficult for a third party to acquire, or to discourage a third party from acquiring, a majority of our outstanding voting stock;
    • classification of our directors into three classes with respect to the time for which they hold office;
    • supermajority voting requirements to amend the provision in our certificate of incorporation providing for the classification of our directors into three such classes;
    • non-cumulative voting for directors;
    • control by our board of directors of the size of our board of directors;
    • limitations on the ability of stockholders to call special meetings of stockholders;
    • advance notice requirements for nominations of candidates for election to our board of directors or for proposing matters that can be acted upon by our stockholders at stockholder meetings; and
    • an exclusive forum bylaw provision for all internal corporate claims.

    Additionally, we are authorized to issue up to a total of 90 million shares of common stock, potentially diluting equity ownership of current holders and the share price of our common stock.We believe that it is necessary to maintain a sufficient number of available authorized shares of our common stock in order to provide us with the flexibility to issue common stock for business purposes that may arise as deemed advisable by our Board. These purposes could include, among other things, (i) to declare future stock dividends or stock splits, which may increase the liquidity of our shares; (ii) the sale of stock to obtain additional capital or to acquire other companies or businesses, which could enhance our growth strategy or allow us to reduce debt if needed; (iii) use in additional stock incentive programs and (iv) other bona fide purposes. Our operating resultsBoard of Directors may issue the available authorized shares of common stock without notice to, or further action by, our stockholders, unless stockholder approval is required by law or the rules of the NASDAQ Global Select Market. The issuance of additional shares of common stock may significantly dilute the equity ownership of the current holders of our common stock. Further, over the course of time, all of the issued shares have the potential to be publicly traded, perhaps in large blocks. This may result in dilution of the market price of the common stock.


    An additional 8.1 million shares of common stock, representing approximately 15% of theshares outstanding as of December 31, 2020, could be added to our total commonstock outstanding through the exercise of options or the issuance of additionalshares of our common stock pursuant to existing convertible debt and other agreements. Once issued, these shares of common stock could be traded into themarket and result in a decrease in the money transfer businessmarket price of our common stock.

    As of December 31, 2020, we had 4.1 million and 0.5 million options and restricted stock awards outstanding, respectively, held by our directors, officers and employees, which entitle these holders to acquire an equal number of shares of our common stock. Of this amount, 1.5 million options are vested and exercisable as of December 31, 2020. Approximately 0.7 million additional shares of our common stock may be harmed if there are adverse changesissued in worker immigration patterns,connection with our ability to expand our share of thestock incentive and employee stock purchase plans. existing electronic market and to expand into new markets and our ability tocontinue complying with regulations issued by the OFAC, BSA, FINCEN, USA PATRIOT Act regulations, the Dodd-Frank Act or any other existing or futureregulations that impact any aspectAccordingly, based on current trading prices of our money transfer business.common stock, approximately 2.0 million

    shares could potentially be added to our total current common stock outstanding through the exercise of options and the vesting of restricted stock awards, which could adversely impact the trading price for our stock. 

    32


    Our money transfer business primarily focuses on workers

    Of the 4.6 million total options and restricted stock awards outstanding, an aggregate of 2.0 million options and restricted stock awards are held by persons who migratemay be deemed to foreign countries in search of employmentbe our affiliates and then send a portionwho would be subject to Rule 144. Thus, upon exercise of their earningsoptions or sale of shares for which restrictions have lapsed, these affiliates' shares would be subject to family members in their home countries. Changes in U.S.the trading restrictions imposed by Rule 144. The remainder of the common shares issuable under option and foreign government policies or enforcement, including changes that have been, or mayrestricted stock award arrangements would be implemented by the U.S. President or Congress, toward immigration may have a negative effect on immigrationfreely tradable in the U.S. and other countries, which could also have an adverse impact on our money transfer revenues.


    Both U.S. and foreign regulators have become increasingly aggressive inpublic market. Over the enforcementcourse of time, all of the various regulatory regimes applicableissued shares have the potential to be publicly traded, perhaps in large blocks. 

    Upon the occurrence of certain events, another 2.8 million shares of common stock could be issued upon conversion of the Company's convertible notes issued in March 2019; in certain situations, the number of shares issuable could be higher. While we have stated that we intend to settle any conversion of these notes by issuing cash for the principal value of the notes and issuing shares of common stock for the conversion value in excess of the principal, which would significantly reduce the number of shares issued upon conversion, if our businessesfinancial condition significantly and adversely changes, we may not be able to settle as intended should the impositionnotes be converted.

    KEY PERSONNEL

    Retaining the founder and key executives of finesour company, and penaltiesof companies thatwe acquire, and finding and retaining qualified personnel is important to ourcontinued success, and any inability to attract and retain such personnel could harm our operations.

    The development and implementation of our strategy has depended in large part on the eventco-founder of violations. Our ability to continue


    complying with the requirementsour company, Michael J. Brown. The retention of OFAC, BSA, FINCEN, the USA PATRIOT Act, the Dodd-Frank Act and other regulations (both U.S. and foreign)Mr. Brown is important to our continued success. In addition, the success of the expansion of businesses that we acquire may depend in achieving growth and an inability to do this could have an adverse impact on our revenues and earnings. Anti-money laundering and consumer protection regulations require us to be responsible forlarge part upon the compliance by agents with such regulations. Although we have training and compliance programsretention of the founders or leaders of those businesses. Our success also depends in place, we cannot be certain our agents will comply with such regulations and we may be held responsible for their failure to comply, resulting in fines and penalties.

    Future growth and profitability depend upon expansion within the markets in which we currently operate and the development of new markets for our money transfer services. Our expansion into new markets is dependent upon our ability to successfully apply our existing technology or to develop new applications to satisfy market demand. We may not have adequate financial and technological resources to expand our distribution channels and product applications to satisfy these demands, which may have an adverse impactpart on our ability to achieve expected growth in revenueshire and earnings.

    Changes in state, federal or foreign laws, rulesretain highly skilled and regulations could impactthe money transfer industry, making it more difficultqualified management, operating, marketing, financial and technical personnel. The competition for our customers toinitiate money transfers which would harm our money transfer business.

    Our money transfer services are subject to regulation by the U.S. states in which we operate, by the U.S. federal government and the governments of the other countries in which we operate. Changes in the laws, rules and regulations of these governmental entities, and our ability to obtain or retain required licensure, could have a material adverse impact on our results of operations, financial condition and cash flow.

    Changes in banking industry regulation and practice could make it moredifficult for us and our agents to maintain depository accounts with banks, which would harm our business.

    The banking industry, in light of increased regulatory oversight, is continually examining its business relationships with companies that offer money transfer services and with retail agents that collect and remit cash collected from end consumers. Certain major national and international banks have already withdrawn from providing service to money services businesses. Should our own banks decide to not offer depository services to companies engaged in processing money transfer transactions, or to retail agents that collect and remit cash from end customers, our ability to complete money transfers, and to administer and collect fees from money transfer transactions, could be adversely impacted.

    If we are unable to maintain our money transfer agent and correspondentnetworks, our business may be adversely affected.

    Our consumer-to-consumer money transfer based revenues are primarily generated through the use of our agent and correspondent networks. If agents or correspondents decide to leave our network or if we are unable to sign new agents or correspondents, our revenue and profit growth rates may be adversely affected. Our agents and correspondents are also subject to a wide variety of laws and regulations that vary significantly, depending on the legal jurisdiction. Changes in these laws and regulations could adversely affect our ability to maintain the networks or the cost of providing money transfer services. In addition, agents may generate fewer transactions or less revenue due to various factors, including increased competition. Because our agents and correspondents are third parties that may sell products and provide services in addition to our money transfer services, they may encounter business difficulties unrelated to the provision of our services, which may cause the agents or correspondents to reduce their number of locations or hours of operation, or cease doing business altogether.

    If consumer confidence in our money transfer business or brands declines, ourbusiness may be adversely affected.

    Our money transfer business relies on customer confidence in our brands and our ability to provide efficient and reliable money transfer services. A decline in customer confidence in our business or brands, or in traditional money transfer providers as a means to transfer money, may adversely impact transaction volumes which would, in turn, be expected to adversely impact our business and possibly result in recording charges for the impairment of goodwill and/or other long-lived assets.


    Our money transfer service offerings are dependent on financial institutions toprovide such offerings, and any adverse change in such offerings would harm our money transfer business.

    Our money transfer business involves transferring funds internationally and is dependent upon foreign and domestic financial institutions, including our competitors, to execute funds transfers and foreign currency transactions. Changes to existing regulations of financial institution operations, such as those designed to combat terrorism or money laundering, could require us to alter our operating procedures in a manner that increases our cost of doing business or to terminate certain product offerings. In addition, as a result of existing regulations and/or changes to those regulations, financial institutions could decide to cease providing the services on which we depend, requiring us to terminate certain product offerings.

    The Dodd-Frank Act could havean adverse effect on our ability to hedge risks associated with our business.

    The Dodd-Frank Act established federal oversight and regulation of the over-the-counter derivatives market and entities that participate in that market. The act requires the U.S. Commodity Futures Trade Commission ("CFTC") to institute broad new position limits for futures and options traded on regulated exchanges. As the law favors exchange trading and clearing, the Dodd-Frank Act also may require us to move certain derivatives transactions to exchanges where no trade credit is provided and also comply with margin requirements in connection with our derivatives activities that are not exchange traded, although the application of those provisions to us is uncertain at this time. The Dodd-Frank Act also requires many counterparties to our derivatives instruments to spin off some of their derivatives activities to a separate entity, which may not be as creditworthy as the current counterparty, or cause the entity to comply with the capital requirements, which could result in increased costs to counterparties such as us. The Dodd-Frank Act and any new regulations could (i) significantly increase the cost of derivative contracts (including requirements to post collateral, which could adversely affect our available liquidity); (ii) reduce the availability of derivatives to protect against risks we encounter; and (iii) reduce the liquidity of foreign currency related derivatives.

    If we reduce our use of derivatives as a result of the legislation and regulations, our results of operations may become more volatile and our cash flows may be less predictable, which could adversely affect our ability to plan for and fund capital expenditures and working capital. Increased volatility may make us less attractive to certain types of investors. Any of these consequences could have a material adverse effect on our financial condition and results of operations.

    The United Kingdom's departure from the European Union could adversely affect us.
    On June 23, 2016, the U.K. held a referendum in which voters approved an exit from the E.U., commonly referred to as Brexit.
    The Brexit withdrawal agreement (officially: Agreement on the withdrawal of the United Kingdom of Great Britain and Northern Ireland from the European Union and the European Atomic Energy Community) is a treaty between the European Union (EU), the European Atomic Energy Community ("Euratom"), and the United Kingdom (UK), signed on 24 January 2020, setting the terms of the withdrawal of the latter from the former two (Brexit). The withdrawal agreement provides for a transition period until December 31, 2020, during which the U.K. remains in the single market, in order to ensure frictionless trade until a long-term relationship is agreed. However, as of February 2020, the withdrawal of the U.K. and Northern Ireland from the E.U. remains subject of negotiations yet to come. If no such agreement is reached by that date and the transition period is not extended, a no-deal Brexit would remain the default outcome in 2021. Although it remains unknown what the final terms will be, it is likely that there will be greater restrictions on the terms of trade and immigration between the U.K. and E.U. countries, and increased regulatory complexities.

    xe adjusted operating income decreased compared to 2018 primarily due to lower revenues due to Brexit uncertainty.
    Our EFT Processing Segment and our Money Transfer Segment operate subsidiaries that are licensed in the U.K. as payment institutions and as an e-money institution and have passported their licenses under the PSD2 and 2EMD, respectively, across the Member States.  When the U.K. leaves the E.U. single market without an agreement or without an agreement to continue passporting rights, then U.K. payment and/or e-money institutions may lose their rights to continue providing services in the E.U. after December 31, 2020. These measures could potentially disrupt the markets we serve and cause us to use one of our other E.U. licenses or obtain new licenses in another E.U. member state to continue operatingqualified personnel in the markets throughoutwhere we conduct our business is intense and, accordingly, we cannot assure you that we will be able to continue to hire or retain the E.U.
    required personnel.


    If we are unable to shift business to one

    Our officers and some of our other E.U. licenseskey personnel have entered into service or obtain additional licenses by the dateemployment agreements containing non-competition, non-disclosure and non-solicitation covenants, which grant incentive stock options and/or restricted stock with long-term vesting requirements. However, most of these contracts do not guarantee that the U.K. leaves the E.U., then we may have a disruption to the services that we provide in the E.U. under our U.K. licenses. Any disruptionthese individuals will continue their employment with us. The loss of our business following Brexitkey personnel could have a material adverse effect on our business, or financial results.


    The COVID-19 pandemic could adversely affect us.

    Our business is sensitive to the willingness of our customers to travel. A pandemic could cause disruptions in air and other forms of travel. As of the date of this filing, the COVID-19 (coronavirus) outbreak has resulted in several countries issuing travel warnings, although it has largely been concentrated in China, where the Company has a small presence. Our business is diversified across our segments and management does not believe that the disruptions would have a material adverse effect on our business,growth, financial condition or results of operations. The extent to which our results are affected by the virus will largely depend on future developments which cannot be accurately predicted and are uncertain. This includes new information which may emerge concerning the severity of the virus and attempts to contain or treat the impact.



    None.

    Item 2. Properties

    Our executive offices are located in Leawood, Kansas. As of December 31, 2019,2020, we also have 36 principal offices in Europe, 14 in Asia Pacific, 10 in North America, three in the Middle East, two in South America and one in Africa. Our office leases generally provide for initial terms ranging from two to twelve years.


    Our processing centers for the EFT Processing Segment are located in Martinsreid, Germany; Budapest, Hungary; Mumbai, India; Beijing, China;Germany, Hungary, India, China, and Karachi, Pakistan. Processing centers we operate for the epay Segment are located in Billericay,the U.K.; Martinsried, Germany; Hamburg, Germany; Milan, Italy; Buena Park, California, USA;, Germany, Italy, and Kansas City, Missouri, USA.the U.S. Our processing centers for the Money Transfer Segment are located in Buena Park, California, USA; Bracknell,the U.S., the U.K.; Auckland,, New Zealand; Kansas City, Missouri, USA;Zealand, and Kuala Lumpur, Malaysia.


    All of our processing centers are leased and have off-site real time backup processing centers that are capable of providing full or partial processing services in the event of failure of the primary processing centers.


    33



    The Company is, from time to time, a party to legal or regulatory proceedings arising in the ordinary course of its business.



    The discussion regarding litigation in Part II, Item 8 - Financial Statements and Supplementary Data and Note 18,19, Litigation and Contingencies, to the Consolidated Financial Statements included elsewhere in this report is incorporated herein by reference.


    Currently, there are no legal or regulatory proceedings that management believes, either individually or in the aggregate, would have a material adverse effect upon the Consolidated Financial Statements of the Company. In accordance with U.S. Generally Accepted Accounting Principles ("U.S. GAAP"), we record a liability when it is both probable that a liability has been incurred and the amount of the loss can be reasonably estimated. These liabilities are reviewed at least quarterly and adjusted to reflect the impacts of negotiations, settlements, rulings, advice of legal counsel, and other information and events pertaining to a particular case or proceeding.



    Not applicable.





    Market Information


    Our Common Stock,common stock, $0.02 par value per share, is quoted on the NASDAQ Global Select Market under the symbol EEFT.


    Dividends


    Since our inception, no dividends have been paid on our Common Stock or Preferred Stock.common stock. We do not intend to distribute dividends for the foreseeable future.


    Holders

    At December 31, 20192020, we had 4445 stockholders of record of our Common Stock, and none of our Preferred Stock was outstanding. This figure does not include an estimate of the indeterminate number of beneficial holders whose shares may be held of record by brokerage firms and clearing agencies.


    Private Placements and Issuances of Equity


    During 2019,2020, we did not issue any equity securities that were not registered under the Securities Act of 1933, which have not been previously reported in a Quarterly Report on Form 10-Q or a Current Report on Form 8-K.



    34



    Stock Performance Graph

    Set forth below is a graph comparing the total cumulative return on our Common Stock from December 31, 20142015 through December 31, 20192020 with the Total Returns Index for U.S. companies traded on the NASDAQ Global Select Market (the “Market Group”"Market Group") and an index group of peer companies, the Total Returns Index for U.S. NASDAQ Financial Stocks (the “Peer Group”"Peer Group"). Returns are based on monthly changes in price and assume reinvested dividends. These calculations assume the value of an investment in the Common Stock, the Market Group and the Peer Group was $100 on December 31, 2014.

    2015.


    The following performance graph and related text are being furnished to and not filed with the SEC, and will not be deemed to be “soliciting material”"soliciting material" or subject to Regulation 14A or 14C under the Exchange Act or to the liabilities of Section 18 of the Exchange Act and will not be deemed to be incorporated by reference into any filing under the Securities Act of 1933 or the Exchange Act, except to the extent we specifically incorporate such information by reference into such filing.


    stockpricea03.jpg


    Graphics


    NOTE: Index Data: Calculated (or Derived) based from CRSP NASDAQ Stock Market (U.S. Companies) and CRSP NASDAQ Financial Index, Center for Research in Security Prices (CRSP®), Graduate School of Business, The University of Chicago. Copyright 2019.2021. Used with permission. All rights reserved.



    Equity Compensation Plan Information


    The table below sets forth

    Refer to Part II, Item 8,Financial Statements and Supplementary Data, Note 16, Stock Plans, and Part III, Item 12,Security Ownership of Certain Beneficial Owners and Management and Related Stockholder Mattersfor information with respectrelated to shares of Common Stock that may be issued under our equity compensation plans as of December 31, 2019.plans.



    35


      (a) (b) (c)
    Plan category 
     
     Number of Securities to be
    Issued Upon Exercise of Outstanding
    Options and Rights
     
    Weighted Average
    Exercise Price of
    Outstanding Options and Rights (1)
     
    Number of Securities Remaining Available for Future Issuance Under Equity Compensation
    Plans (Excluding Securities Reflected in Column (a))(2)
    Equity compensation plans approved by security holders:     2,388,186
    Stock option awards 3,015,775
     $81.29
      
    Restricted stock unit awards 493,948
     
      
    Equity compensation plans not approved by security holders 
     
     
    Total 3,509,723
     $81.29
     2,388,186
    ____________________________
    (1)The weighted average exercise price in this column does not take into account the restricted stock unit awards.
    (2)Included in this column is 0.2 million shares remaining under our employee stock purchase plan. During 2019, Euronet issued 16,713 shares to employees under the employee stock purchase plan.

    Stock Repurchases

    During

    The Company did not repurchase any shares during the quarter ended December 31, 2019, the Company repurchased 217,829 shares at an average share price of $142.89.2020.

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

    Period

     

    Total Number of Shares Purchased

     

    Average Price Paid per Share

     

    Total Number of Shares Purchased as Part of Publicly Announced Plans or Programs

     

    Maximum Dollar Value of Shares that May Yet Be Purchased Under the Programs (in thousands) (1)

    October 1 - October 31, 2020

     

     

     

    $

     

     

     

     

    $

    259,362

     

    November 1 - November 30, 2020

     

     

     

     

     

     

     

    259,362

     

    December 1 - December 31, 2020

     

     

     

     

     

     

     

    259,362

     

    Total

     

     

     

    $

     

     

     

     

     

    Period Total Number of Shares Purchased Average Price Paid per Share Total Number of Shares Purchased as Part of Publicly Announced Plans or Programs Maximum Dollar Value of Shares that May Yet Be Purchased Under the Programs (in thousands) (1)
    October 1 - October 31, 2019 217,829
     $142.89
     217,829
     $249,124
    November 1 - November 30, 2019 
     
     
     249,124
    December 1 - December 31, 2019 
     
     
     249,124
    Total 217,829
     $
     217,829
      

    (1) Amount remaining to be repurchased at the end of the period. The Board of Directors has authorized a stock repurchase program ("Repurchase Program") allowing Euronet to repurchase up to $375 million in value or 10.0 million shares of stock through March 31, 2020. Euronet has repurchased 245.9 million of stock under the Repurchase Program. On March 11, 2019, in connection with the issuance of the Convertible Notes, the Board of Directors authorized an additionala repurchase program of $120 million in value of Euronet’s common stock through March 11, 2021. Euronet has repurchased $110.6 million of stock under this program. On February 26, 2020, the Company put a repurchase program in place to repurchase up to $250 million in value, but not more than five5.0 million shares of common stock through February 28, 2022. Repurchases under either program may take place in the open market or in privately negotiated transactions, including derivative transactions, and may be made under a Rule 10b5-1 plan.

    36







    The following information should be read in conjunction with Item 7 - Management's Discussion and Analysis of Financial Condition and Results of Operations and our Consolidated Financial Statements and accompanying notes contained in Item 8 - Financial Statements and Supplementary Data in this report. The historical results are not necessarily indicative of the results to be expected in any future period.

       

     

    Year Ended December 31,

    (dollar amounts in thousands, except per share amounts)

     

    2020

     

    2019

     

    2018

     

    2017

     

    2016

    Income statement data:

     

     

     

     

     

     

     

     

     

     

    Revenues

     

    $

    2,482,700

     

     

    $

    2,750,109

     

     

    $

    2,536,629

     

     

    $

    2,252,422

     

     

    $

    1,958,615

     

    Operating expenses (1)

     

    2,309,057

     

     

    2,163,171

     

     

    2,072,694

     

     

    1,891,395

     

     

    1,628,313

     

    Depreciation and amortization

     

    127,021

     

     

    111,744

     

     

    106,021

     

     

    95,030

     

     

    80,529

     

    Operating income (1)

     

    46,622

     

     

    475,194

     

     

    357,914

     

     

    265,997

     

     

    249,773

     

    Other expenses, net

     

    (38,451

    )

     

    (41,387

    )

     

    (62,998

    )

     

    (9,662

    )

     

    (16,880

    )

    Income from continuing operations before income taxes

     

    8,171

     

     

    433,807

     

     

    294,916

     

     

    256,335

     

     

    232,893

     

    Income tax expense

     

     (11,475

    )

     

    (87,112

    )

     

    (62,785

    )

     

    (99,395

    )

     

    (58,795

    )

    (Loss) income from continuing operations

     

    $

    (3,304

     

    $

    346,695

     

     

    $

    232,131

     

     

    $

    156,940

     

     

    $

    174,098

     

    (Loss) earnings per share from continuing operations:

     

     

     

     

     

     

     

     

     

     

    Basic

     

    $

    (0.06

     

    $

    6.49

     

     

    $

    4.52

     

     

    $

    2.99

     

     

    $

    3.34

     

    Diluted

     

    $

    (0.06

     

    $

    6.31

     

     

    $

    4.26

     

     

    $

    2.85

     

     

    $

    3.23

     

    Balance sheet data (at period end):

     

     

     

     

     

     

     

     

     

     

    Assets

     

    $

    4,926,711

     

     

    $

    4,657,666

     

     

    $

    3,321,155

     

     

    $

    3,140,029

     

     

    $

    2,712,872

     

    Debt obligations, long-term portion

     

    1,437,589

     

     

    1,090,939

     

     

    589,782

     

     

    404,012

     

     

    561,663

     

    Finance lease obligations, long-term portion

     

    6,174

     

     

    8,054

     

     

    8,199

     

     

    9,753

     

     

    6,969

     

    Summary network data

     

     

     

     

     

     

     

     

     

     

    Number of operational ATMs at end of period

     

    37,729

     

     

    46,070

     

     

    40,354

     

     

    37,133

     

     

    33,973

     

    EFT processing transactions during the period (millions)

     

    3,275

     

     

    3,052

     

     

    2,721

     

     

    2,352

     

     

    1,885

     

    Number of operational prepaid processing POS terminals at end of period (rounded)

     

    748,000

     

     

    728,000

     

     

    719,000

     

     

    683,000

     

     

    661,000

     

    Prepaid processing transactions during the period (millions)

     

    2,395

     

     

    1,542

     

     

    1,149

     

     

    1,186

     

     

    1,294

     

    Money transfer transactions during the period (millions)

     

    116.5

     

     

    114.5

     

     

    107.6

     

     

    92.2

     

     

    82.3

     

    ___________________


      Year Ended December 31,
    (dollar amounts in thousands, except per share amounts) 2019 2018 2017 2016 2015
    Income statement data:          
    Revenues $2,750,109
     $2,536,629
     $2,252,422
     $1,958,615
     $1,772,262
    Operating expenses (1)
    2,163,171
     2,072,694
     1,891,395
     1,628,313
     1,497,396
    Depreciation and amortization 111,744
     106,021
     95,030
     80,529
     70,025
    Operating income (1) 475,194
     357,914
     265,997
     249,773
     204,841
    Other expenses, net (41,387) (62,998) (9,662) (16,880) (63,747)
    Income from continuing operations before income taxes 433,807
     294,916
     256,335
     232,893
     141,094
    Income tax expense (87,112) (62,785) (99,395) (58,795) (42,602)
    Income from continuing operations $346,695
     $232,131
     $156,940
     $174,098
     $98,492
    Earnings per share from continuing operations:          
    Basic $6.49
     $4.52
     $2.99
     $3.34
     $1.89
    Diluted $6.31
     $4.26
     $2.85
     $3.23
     $1.83
    Balance sheet data (at period end):
              
    Assets $4,657,666
     $3,321,155
     $3,140,029
     $2,712,872
     $2,192,714
    Debt obligations, long-term portion 1,090,939
     589,782
     404,012
     561,663
     405,472
    Finance lease obligations, long-term portion 8,054
     8,199
     9,753
     6,969
     4,147
    Summary network data          
    Number of operational ATMs at end of period 46,070
     40,354
     37,133
     33,973
     21,360
    EFT processing transactions during the period (millions) 3,052
     2,721
     2,352
     1,885
     1,523
    Number of operational prepaid processing POS terminals at end of period (rounded) 728,000
     719,000
     683,000
     661,000
     674,000
    Prepaid processing transactions during the period (millions) 1,542
     1,149
     1,186
     1,294
     1,335
    Money transfer transactions during the period (millions) 114.5
     107.6
     92.2
     82.3
     68.7
    ___________________

    (1)

    The results of 2020, 2018 and 2017 include non-cash charges related to impairment of goodwill and acquired intangible assets of $106.6 million, $7.0 million and $34.1 million, respectively.

    37






    The following discussion and analysis should be read in conjunction with the consolidated financial statements and accompanying notes included elsewhere in this Annual Report on Form 10-K. This section of this Form 10-K generally discusses 2020 and 2019 items and year-to-year comparisons between 2020 and 2019. Discussions of 2018 items and year-to-year comparisons between 2019 and 2018. Discussions of 2017 items and year-to-year comparisons between 2018 and 2017 that are not included in this Form 10-K can be found in “Management’s"Management's Discussion and Analysis of Financial Condition and Results of Operations”Operations" in Part II, Item 7 of our Annual Report on Form 10-K for the fiscal year ended December 31, 2018.

    2019.


    Company Overview, Geographic Locations and Principal Products and Services


    Euronet is a leading electronic payments provider. We offer payment and transaction processing and distribution solutions to financial institutions, retailers, service providers and individual consumers. Our primary product offerings include comprehensive ATM, POS, card outsourcing, card issuing and merchant acquiring services, software solutions, electronic distribution of prepaid mobile airtime and other electronic payment products, foreign currency exchange services and global money transfer services. We operate in the following three segments:

    The EFT Processing Segment, which processes transactions for a network of 46,070 ATMs and approximately 330,000 POS terminals across Europe, the Middle East, Asia Pacific, and the United States. We provide comprehensive electronic payment solutions consisting of ATM cash withdrawal and deposit services, ATM network participation, outsourced ATM and POS management solutions, credit and debit card outsourcing, DCC, and other value added services. Through this segment, we also offer a suite of integrated electronic financial transaction software solutions for electronic payment and transaction delivery systems.
    The epay Segment, which provides distribution, processing and collection services for prepaid mobile airtime and other electronic content. We operate a network of approximately 728,000 POS terminals providing electronic processing of prepaid mobile airtime top-up services and other electronic content in Europe, the Middle East, Asia Pacific, the United States and South America. We also provide vouchers and physical gift fulfillment services in Europe.
    The Money Transfer Segment, which provides global consumer-to-consumer money transfer services, primarily under the brand names Ria, IME and xe and global account-to-account money transfer services under the brand name xe. We offer services under the brand names Ria and IME through a network of sending agents, Company-owned stores (primarily in North America, Europe and Malaysia) and our websites (riamoneytransfer.com and online.imeremit.com), disbursing money transfers through a worldwide correspondent network that includes approximately 397,000 locations. xe is a provider of foreign currency exchange information and offers money transfer services on its currency data websites (xe.com and x-rates.com). In addition to money transfers, we also offer customers bill payment services (primarily in the U.S.), payment alternatives such as money orders and prepaid debit cards, comprehensive check cashing services for a wide variety of issued checks, along with competitive foreign currency exchange services and prepaid mobile top-up. Through our xe brand, we offer cash management solutions and foreign currency risk management services to small-to-medium sized businesses.

    • The EFT Processing Segment, which processes transactions for a network of 37,729ATMsand approximately340,000POS terminals across Europe, the Middle East, Asia Pacific, and the United States. We provide comprehensive electronic payment solutions consisting of ATM cash withdrawal and deposit services, ATM network participation, outsourced ATM and POS management solutions, credit and debit card outsourcing, DCC, and other value added services. Through this segment, we also offer a suite of integrated electronic financial transaction software solutions for electronic payment and transaction delivery systems.

    • TheepaySegment, which provides distribution, processing and collection services for prepaid mobile airtime and other electronic content. We operate a network of approximately748,000 POS terminals providing electronic processing of prepaid mobile airtime top-up services and other electronic content in Europe, the Middle East, Asia Pacific, the United States and South America. We also provide vouchers and physical gift fulfillment services in Europe.

    • The Money Transfer Segment, which provides global consumer-to-consumer money transfer services, primarily under the brand names Ria, IME, AFEX, and xe and global account-to-account money transfer services under the brand name xe. We offer services under the brand names Ria and IME through a network of sending agents, Company-owned stores (primarily in North America, Europe and Malaysia) and our websites (riamoneytransfer.com and online.imeremit.com), disbursing money transfers through a worldwide correspondent network that includes approximately464,000 locations. xe is a provider of foreign currency exchange information and offers money transfer services on its currency data websites (xe.com and x-rates.com). In addition to money transfers, we also offer customers bill payment services (primarily in the U.S.), payment alternatives such as money orders and prepaid debit cards, comprehensive check cashing services for a wide variety of issued checks, along with competitive foreign currency exchange services and prepaid mobile top-up. Through our xe brand, we offer cash management solutions and foreign currency risk management services to small-to-medium-sized businesses.

    We have six processing centers in Europe, five in Asia Pacific and two in North America. We have 36 principal offices in Europe, 14 in Asia Pacific, 10 in North America, three in the Middle East, two in South America and one in Africa. Our executive offices are located in Leawood, Kansas, USA. With approximately 74%71% of our revenues denominated in currencies other than the U.S. dollar, any significant changes in foreign currency exchange rates will likely have a significant impact on our results of operations (for a further discussion, see Item 1A1A - Risk Factors and Item 7A7A - Quantitative and Qualitative Disclosures About Market Risk).

    38


    Sources of Revenues and Cash Flow


    Euronet earns revenues and income primarily from ATM management fees, transaction fees, commissions and foreign currency exchange margin. Each operating segment’ssegment's sources of revenues are described below.


    EFT Processing Segment — Revenues in the EFT Processing Segment, which represented approximately 32%19% of total consolidated revenues for the year ended December 31 2019,, 2020, are derived from fees charged for transactions made by cardholders on our proprietary network of ATMs, fixed management fees and transaction fees we charge to customers for operating ATMs and processing debit and credit cards under outsourcing and cross-border acquiring agreements, foreign currency exchange margin on DCC transactions, domestic and international surcharge, foreign currency dispensing and other value added services such as advertising, prepaid telecommunication recharges, bill payment, and money transfers provided


    over ATMs. Revenues in this segment are also derived from cardless payment, banknote recycling, tax refund services, license fees, professional services and maintenance fees for proprietary application software and sales of related hardware.


    epay Segment — Revenues in the epay Segment, which represented approximately 28%33% of total consolidated revenues for the year ended December 31, 2019,2020, are primarily derived from commissions or processing fees received from mobile phone operators for the processing and distribution of prepaid mobile airtime and commissions earned from the distribution of other electronic content, vouchers, and physical gifts. The proportion of epay Segment revenues earned from the distribution of prepaid mobile phone time as compared with other electronic products has decreased over time, and digital media content now produces approximately 63%65% of epay Segment revenues. Other electronic content offered by this segment includes digital content such as music, games and software, as well as, other products including prepaid long distance calling card plans, prepaid Internet plans, prepaid debit cards, gift cards, vouchers, transport payments, lottery payments, bill payment, and money transfer.


    Money Transfer Segment — Revenues in the Money Transfer Segment, which represented approximately 40%48% of total consolidated revenues for the year ended December 31, 2019,2020, are primarily derived from transaction fees, as well as the margin earned from purchasing foreign currency at wholesale exchange rates and selling the foreign currency to customers at retail exchange rates. We have a sending agent network in place comprised of agents, customer service representatives, Company-owned stores, primarily in North America, Europe and Malaysia, and Ria, and xe branded websites, along with a worldwide network of correspondent agents, consisting primarily of financial institutions in the transfer destination countries. Sending and correspondent agents each earn fees for cash collection and distribution services, which are recognized as direct operating costs at the time of sale.


    The Company offers a money transfer product called Walmart-2-Walmart Money Transfer Service which allows customers to transfer money to and from Walmart stores in the U.S. Our Ria business executes the transfers with Walmart serving as both the sending agent and payout correspondent. Ria earns a lower margin from these transactions than its traditional money transfers; however, the arrangement has added a significant number of transactions to Ria's business. The agreement with Walmart establishes Ria as the only party through which Walmart will sell U.S. domestic money transfers branded with Walmart marks. The agreement is effective until April 2020.2023. Thereafter, it will automatically renew for subsequent one year terms unless either party provides notice to the contrary. The agreement imposes certain obligations on each party, the most significant being service level requirements by Ria and money transfer compliance requirements by Walmart. Any violation of these requirements by Ria could result in an obligation to indemnify Walmart or termination of the contract by Walmart. However, the agreement allows the parties to resolve disputes by mutual agreement without termination of the agreement.



    Corporate Services, Eliminations and Other — In addition to operating in our principal operating segments described above, our “Corporate"Corporate Services, Eliminations and Other”Other" category includes non-operating activity, certain inter-segment eliminations and the cost of providing corporate and other administrative services to the operating segments, including most share-based compensation expense. These services are not directly identifiable with our reportable operating segments.

    39


    Opportunities and Challenges



    Our expansion plans and opportunities are focused on eight primary areas:

    • increasing the number ofATMsand cash deposit terminals in our independent ATM networks;
  • increasing transactions processed on our network of owned and operatedATMsand POS devices;
  • signing new outsourced ATM and POS terminal management contracts;
  • expanding value added services and other products offered by our EFT Processing Segment, including the sale of DCC, acquiring and other prepaid card services to banks and retailers;
  • expanding ourepayprocessing network and portfolio of digital content;
  • expanding our money transfer services, cross-currency payments products and bill payment network;
  • expanding our cash management solutions and foreign currency risk management services; and
  • developing our credit and debit card outsourcing business.
  • EFT Processing Segment — The continued expansion and development of our EFT Processing Segment business will depend on various factors including, but not necessarily limited to, the following:

    the

    • the impact of competition by banks and other ATM operators and service providers in our current target markets;
    the
  • the demand for our ATM outsourcing services in our current target markets;

  • our
  • our ability to develop products or services, including value added services, to drive increases in transactions and revenues;
  • the
  • the expansion of our various business lines in markets where we operate and in new markets;
  • our
  • our entry into additional card acceptance and ATM management agreements with banks;
  • financial institutions;
  • our ability to obtain required licenses in markets we intend to enter or expand services;
  • our ability to enter into sponsorship agreements where our licenses are not applicable;
  • our ability to enter into and renew ATM network cash supply agreements with financial institutions;
  • the availability of financing for expansion;
  • our
  • our ability to efficiently installATMscontracted under newly awarded outsourcing agreements;
  • our ability to renew existing contractscontracts at profitable rates;
  • our ability to maintain pricing at current levels or mitigate price reductions in certain markets;
  • the impact of changes in rules imposed by international card organizations such as Visa® and Mastercard®on card transactions onATMs, including reductions in ATM interchange fees, restrictions on the ability to apply direct access fees, the ability to offer DCC transactions onATMs, and increases in fees charged on DCC transactions;
  • the impact of changes in laws and regulations affecting the profitability of our services, including regulation of DCC transactions by the E.U.;
  • the impact of overall market trends on ATM transactions in our current target markets:
  • our ability to expand and sign additional customers for the cross-border merchant processing and acquiring business; and
  • the continued development and implementation of our software products and their ability to interact with other leading products.products; and
  • the impact of government imposed restrictions on travel into countries where we operate ATMs.

  • 40


    We consistently evaluate and add prospects to our list of potential ATM outsource customers. However, we cannot predict the increase or decrease in the number of ATMs we manage under outsourcing agreements because this depends largely on the willingness of banks to enter into outsourcing contracts with us. Due to the thorough internal reviews and extensive negotiations conducted by existing and prospective banking customers in choosing outsource vendors, the process of entering into or renewing outsourcing agreements can take several months. The process is further complicated by the legal and regulatory considerations of local countries. These agreements tend to cover large numbers of ATMs, so significant increases and decreases in our pool of managed ATMs could result from the acquisition or termination of one or more of these management contracts. Therefore, the timing of both current and new contract revenues is uncertain and unpredictable.


    Software products are an integral part of our product lines, and our investment in research, development, delivery and customer support reflects our ongoing commitment to an expanded customer base.


    epay Segment — The continued expansion and development of the epay Segment business will depend on various factors, including, but not necessarily limited to, the following:

    • our ability to maintain and renew existing agreements, and to negotiate new agreements in additional markets with mobile operators, digital content providers, agent financial institutions and retailers;

  • our ability to use existing expertise and relationships with mobile operators, digital content providers and retailers to our advantage;
  • the continued use of third-party providers such as ourselves to supply electronic processing solutions for existing and additional digital content;
  • the development of mobile phone networks in the markets in which we do business and the increase in the number of mobile phone users;
  • the overall pace of growth in the prepaid mobile phone and digital content market, including consumer shifts between prepaid and postpaid services;
  • our market share of the retail distribution capacity;
  • the development of new technologies that may compete with POS distribution of prepaid mobile airtime and other products;

  • the level of commission that is paid to the various intermediaries in the electronic payment distribution chain;
  • our ability to fully recover monies collected by retailers;
  • our ability to add new and differentiated products in addition to those offered by mobile operators;
  • our ability to develop and effectively market additional value added services;
  • our ability to take advantage of cross-selling opportunities with our EFT Processing and Money Transfer Segments, including providing money transfer services through our distribution network; and
  • the availability of financing for further expansion.

  • expansion; and
  • the impact of government imposed restrictions on retailers with whom we partner.
  • In all of the markets in which we operate, we are experiencing significant competition which will impact the rate at which we may be able to grow organically. Competition among prepaid mobile airtime and electronic content distributors results in the increase of commissions paid to retailers and increases in retailer attrition rates. To grow, we must capture market share from other prepaid mobile airtime and electronic content distributors, offer a superior product offering and demonstrate the value of a global network. In certain markets in which we operate, many of the factors that may contribute to rapid growth (growth in electronic content, expansion of our network of retailers and access to products of mobile operators and other content providers) remain present.


    41


    Money Transfer Segment The continued expansion and development of our Money Transfer Segment business will depend on various factors, including, but not necessarily limited to, the following:
    the
    • the continued growth in worker migration and employment opportunities;
    the
  • the mitigation of economic and political factors that have had an adverse impact on money transfer volumes, such as changes in the economic sectors in which immigrants work and the developments in immigration policies in the countries in which we operate;
  • the continuation of the trend of increased use of electronic money transfer and bill payment services among high-income individuals, immigrant workers and the unbanked population in our markets;
  • our ability to maintain our agent and correspondent networks;
  • our ability to offer our products and services or develop new products and services at competitive prices to drive increases in transactions;
  • the development of new technologies that may compete with our money transfer network, and our ability to acquire, develop and implement new technologies;
  • the expansion of our services in markets where we operate and in new markets;
  • our ability to strengthen our brands;
  • our ability to fund working capital requirements;
  • our ability to recover from agents funds collected from customers and our ability to recover advances made to correspondents;
  • our ability to maintain compliance with the regulatory requirements of the jurisdictions in which we operate or plan to operate;
  • our ability to take advantage of cross-selling opportunities with ourepaySegment, including providing prepaid services through our stores and agents worldwide;
  • our ability to leverage our banking and merchant/retailer relationships to expand money transfer corridors to Europe, Asia and Africa, including high growth corridors to Central and Eastern European countries;
  • the availability of financing for further expansion;
  • the ability to maintain banking relationships necessary for us to service our customers;
  • our ability to successfully expand our agent network in Europe using our payment institution licenses under the Second Payment Services Directive ("PSD2"PSD2") and using our various licenses in the United States; and
  • our ability to provide additional value-added products under the xe brand.

  • brand; and
  • the impact of government imposed restrictions on our network of agents and correspondents.
  • The accounting policies of each segment are the same as those referenced in the summary of significant accountingaccounting policies (see Note 3, Summary of Significant Accounting Policies and Practices, to the Consolidated Financial Statements).




    For all segments, our continued expansion may involve additional acquisitions that could divert our resources and management time and require integration of new assets with our existing networks and services. Our ability to effectively manage our growth has required us to expand our operating systems and employee base, particularly at the management level, which has added incremental operating costs. An inability to continue to effectively manage expansion could have a material adverse effect on our business, growth, financial condition or results of operations. Inadequate technology and resources would impair our ability to maintain current processing technology and efficiencies, as well as deliver new and innovative services to compete in the marketplace.



    42


    COVID-19

    The outbreak of the COVID-19 (coronavirus) pandemic has resulted in varying degrees of travel restrictions and shelter-in-place and other social distancing orders in most of the countries where the Company operates during the year ended December 31, 2020. Although the majority of these orders went into effect in late February 2020 or early March 2020, new orders continue to be implemented, or reinstated, as the pandemic spreads around the globe and there is a resurgence of infections. The EFT Segment has experienced declines in certain transaction volumes due to these restrictions, especially high-margin cross-border transactions. The epay Segment has experienced the impacts of consumer movement restrictions in certain markets, while other markets have been positively impacted where the Company has a higher mix of digital distribution or a higher concentration of retailers that are deemed essential and have remained open during the pandemic.

    In response to the COVID-19 pandemic driven impacts, the Company implemented several key measures to offset the impact across the business, including renegotiating certain third party contracts, reducing travel, decreasing capital expenditures, and expanding ATM seasonal deactivations (placing them in dormancy status, terminating, or re-negotiating) in more sites and more markets.


    Segment Revenues and Operating Income For The Years Ended December 31, 20192020 and 20182019

     

     

    Revenues

     

    Operating Income (Expense)

    (in thousands)

     

    2020

     

    2019

     

    2020

     

    2019

    EFT Processing

     

    $

    468,726

     

     

    $

    888,712

     

     

    $

    (66,711)

     

     

    $

    296,640

     

    epay

     

    835,517

     

     

    769,329

     

     

    96,678

     

     

    89,204

     

    Money Transfer

     

    1,183,849

     

     

    1,096,226

     

     

    59,709

     

     

    134,790

     

    Total

     

    2,488,092

     

     

    2,754,267

     

     

    89,676

     

     

    520,634

     

    Corporate services, eliminations and other

     

    (5,392)

     

    (4,158

    )

     

    (43,054)

     

    (45,440

    )

    Total

     

    $

    2,482,700

     

     

    $

    2,750,109

     

     

    $

    46,622

     

     

    $

    475,194

     


      Revenues Operating Income (Expense)
    (in thousands) 2019 2018 2019 2018
    EFT Processing $888,712
     $753,651
     $296,640
     $197,245
    epay 769,329
     743,784
     89,204
     78,997
    Money Transfer 1,096,226
     1,042,962
     134,790
     122,526
    Total 2,754,267
     2,540,397
     520,634
     398,768
    Corporate services, eliminations and other (4,158) (3,768) (45,440) (40,854)
    Total $2,750,109
     $2,536,629
     $475,194
     $357,914

    Summary

    Our annual consolidated revenues increaseddecreased by 8%10% for 20192020 compared to 2018.

    2019.The increasedecrease in revenues for 20192020 was primarily due to an increasea decrease in the number of ATMs under management, along with an increasea decrease in demand for DCC, domestic and international surcharge and other value added services in our EFT Processing Segment, partially offset by growth in the number of money transfers processed by the core Ria business and an increase in the number of transactions processed by our epay subsidiaries.


    The increasesdecrease in operating income for 20192020 was primarily due to the increasedecrease in ATMs under management, along with the increasedecrease in demand for DCC, domestic and international surcharge, and other value added services and the $106.6 million non-cash impairment of goodwill and acquired intangible assets, partially offset by the increase in the number of money transfer transactions processed, and the increase in the number of transactions processed for epay.


    Net loss attributable to Euronet for 2020 was $3.4 million, or $0.06 per diluted share and net income attributable to Euronet for 2019 and 2018 was $346.7 million, or, or $6.31 per diluted share and $232.9 million, or $4.26 per diluted share, respectively.share.



    43


    Impact of changes in foreign currency exchange rates

    Our revenues and local expenses are recorded in the functional currencies of our operating entities, and then are translated into U.S. dollars for reporting purposes; therefore, amounts we earn outside the U.S. are negatively impacted by a stronger U.S. dollar and positively impacted by a weaker U.S. dollar. Considering the results by country and the associated functional currency, our 2019 2020 consolidated operating income was approximately 5% less7% higher due to changes in foreign currency exchange rates when compared to 2018.2019. If significant, in our discussion we will refer to the impact of fluctuations in foreign currency exchange rates in our comparison of operating segment results.




    To provide further perspective on the impact of foreign currency exchange rates, the following table shows the changes in values relative to the U.S. dollar during 20192020 and 20182019, of the currencies of the countries in which we have our most significant operations:

     
    Average Translation Rate
    Year Ended December 31,
     2019 Increase (Decrease) Percent
     

     

    Average Translation Rate Year Ended December 31,

     

    2020 Increase (Decrease) Percent

    Currency 2019 2018 

     

    2020

     

    2019

     

    Australian dollar $0.6954
     $0.7476
     (7)%

     

    $

    0.6904

     

     

    $

    0.6954

     

     

    (1)

    %
    British pound $1.2771
     $1.3352
     (4)%

     

    $

    1.2835

     

     

    $

    1.2771

     

     

    1

    %
    euro $1.1194
     $1.1809
     (5)%

     

    $

    1.1412

     

     

    $

    1.1194

     

     

    2

    %
    Hungarian forint $0.0034
     $0.0037
     (8)%

     

    $

    0.0033

     

     

    $

    0.0034

     

     

    (3)

    %
    Indian rupee $0.0142
     $0.0147
     (3)%

     

    $

    0.0135

     

     

    $

    0.0142

     

     

    (5)

    %
    Malaysian ringgit $0.2416
     $0.2482
     (3)%

     

    $

    0.2383

     

     

    $

    0.2416

     

     

    (1)

    %
    New Zealand dollar $0.6591
     $0.6924
     (5)%

     

    $

    0.6504

     

     

    $

    0.6591

     

     

    (1)

    %
    Polish zloty $0.2606
     $0.2774
     (6)%

     

    $

    0.2571

     

     

    $

    0.2606

     

     

    (1)

    %

    44



    Comparison of Operating Results For The Years Ended December 31, 20192020 and 20182019 - By Operating Segment


    EFT Processing Segment


    The following table summarizes the results of operations for our EFT Processing Segment for the years ended December 31, 20192020 and 2019:


     

     

    Year Ended December 31,

     

    Year-over-Year Change

    (dollar amounts in thousands)

     

    2020

     

    2019

     

    Increase (Decrease) Amount

     

    Increase (Decrease) Percent

    Total revenues

     

    $

    468,726

     

     

    $

    888,712

     

     

    $

    (419,986)

     

     

    (47)

     %

    Operating expenses:

     

     

     

     

     

     

     

     

    Direct operating costs

     

    302,637

     

     

    397,132

     

     

    (94,495)

     

     

    (24)

     %

    Salaries and benefits

     

    91,526

     

     

    87,603

     

     

    3,923

     

     

    4

     %

    Selling, general and administrative

     

    35,388

     

     

    35,518

     

     

    (130)

     

    (0)

     %
    Goodwill and acquired intangible assets impairment

    21,861





    21,861



    n/m

    Depreciation and amortization

     

    84,025

     

     

    71,819

     

     

    12,206

     

     

    17

     %

    Total operating expenses

     

    535,437

     

     

    592,072

     

     

    (56,635)

     

     

    (10)

     %

    Operating (loss) income

     

    $

    (66,711)

     

     

    $

    296,640

     

     

    $

    (363,351)

     

     

    (122)

     %

    Transactions processed (millions)

     

    3,275

     

     

    3,052

     

     

    223

     

     

    7

     %

    ATMs in service as of December 31

     

    37,729

     

     

    46,070

     

     

    (8,341)

     

     

    (18)

     %

    Average ATMs in service during the year

     

    42,126

     

     

    44,756

     

     

    (2,630)

     

     

    (6)

     %

    ____________________

    n/m — Not meaningful.

    Revenues2018

    :

      Year Ended December 31, Year-over-Year Change
    (dollar amounts in thousands) 2019 2018 Increase (Decrease) Amount Increase Percent
    Total revenues $888,712
     $753,651
     $135,061
     18 %
    Operating expenses:        
    Direct operating costs 397,132
     366,977
     30,155
     8 %
    Salaries and benefits 87,603
     75,791
     11,812
     16 %
    Selling, general and administrative 35,518
     46,925
     (11,407) (24)%
    Depreciation and amortization 71,819
     66,713
     5,106
     8 %
    Total operating expenses 592,072
     556,406
     35,666
     6 %
    Operating income $296,640
     $197,245
     $99,395
     50 %
    Transactions processed (millions) 3,052
     2,721
     331
     12 %
    ATMs as of December 31 46,070
     40,354
     5,716
     14 %
    Average ATMs 44,756
     40,094
     4,662
     12 %

    Revenues

    EFT Processing Segment total revenues were $468.7 million for 2019 were $888.72020, a decrease of $420.0 million an increase of $135.1 million or 18% as47% compared to 2018. The increase in total2019. Total revenues is primarilyfor 2020 decreased due to an increasethe impact of fewer active ATMs and fewer high-margin cross-border transactions (DCC), related to COVID-19 pandemic-driven government-imposed border and business closures and shelter-in-place orders. The government imposed border and business closures and shelter-in-place orders were in effect for the numbermajority of ATMs under management and additional DCC and surcharge revenues.2020. These closures resulted in a decrease in revenues for 2020 compared to 2019. Foreign currency movements decreased total revenues for 2019 by approximately 45.4 $1.0 million as for 2020 compared to 2018.

    2019.


    Average monthly revenues per ATM were $1,655decreased to $927 for 20192020 compared to $1,566$1,655 for 2018.2019. Revenues per transaction were $0.29decreased to$0.14 for 2019 and $0.282020 compared to $0.29 for 2018. 2019. The increasesdecreases in average monthly revenues per ATM and revenuesrevenue per transaction were attributable to the revenue growth from DCC,decreases in DCC and surcharge transactions, which earnsearn higher revenues per transaction than other ATM or card based services, surcharges partially offsetcard-based services. The decrease in DCC transactions was due to the decline in tourism throughout Europe driven by the U.S. dollar strengthening against key foreign currencies.

    border and business closures during 2020.


    Direct operating costs


    EFT Processing Segment direct operating costs were $397.1$302.6 million for 2019, an increase2020, a decrease of $30.2$94.5 million or 8% as24% compared to 2018.2019. Direct operating costs in the EFT Processing Segment consist primarily of site rental fees, cash delivery costs, cash supply costs, maintenance, insurance, telecommunications, payment scheme processing fees, data center operations-related personnel, as well as the processing centers’centers' facility-related costs and other processingprocessing center-related expenses and commissions paid to retail merchants, banks and card processors involved with POS DCC transactions. The increasedecrease in direct operating costs was primarily due to the increasedecrease in the number of ATMs under management.management, renegotiated and reduced site rental fees, and reduced operating costs for ATM's seasonally deactivated during COVID-19 pandemic imposed restrictions. Foreign currency movements decreased direct operating costs for 2019 by approximately $22.0$1.0 million asfor 2020 compared to 2018.2019.

    45


    Gross profit


    Gross profit, which is calculated as revenues less direct operating costs, was $491.6$166.1 million for 20192020, a decrease of $325.5 million or 66% compared to $386.7 million$491.6 million for 2018. The increase in gross profit was primarily due to the growth in revenues from the increases in ATMs under management, DCC transactions and domestic and international surcharge.2019. Gross profit as a percentage of revenues (“("gross margin”margin") was 55.3%decreased to 35.4% for 2020 compared to 55.3% for 2019. The decrease in gross profit and 51.3% for 2019 and 2018, respectively. The increase in gross margin was attributable to the increasesdecreases in DCC transactions and domestic and international surcharge.

    surcharge transactions.


    Salaries and benefits


    Salaries and benefits increased $11.8expenses were $91.5 million for 2020, an increase $3.9 millionor 16% for 2019 4compared to 2018.2019. The increase in salaries and benefits was primarily attributable to additional headcount to support an increaseexpansion in the number of ATMsUnited States and POS devices under management. As a percentage of revenues, these costs decreased to 9.9% for 2019 from 10.1% for 2018.



    Selling, general and administrative
    Selling, general and administrative expenses for 2019 were $35.5 million,long-term growth strategy, partially offset by a decrease in bonus expense. The border and business closures and shelter-in-place orders that took effect in late February 2020 and March 2020 in response to the COVID-19 pandemic reduced transaction volumes and revenues through the end of $11.4 million or 24% as2020. High-margin cross-border transactions and revenues for 2020 decreased compared to 2018. 2019 as a result. However, human resources to support actual and planned growth were added throughout 2019 as well as the early part of 2020 before the COVID-19 pandemic took effect. As a percentage of revenues, these expenses decreasedincreased to 4.0%19.5% for 2019 from 6.2% 2020 compared to 9.9% for 2018.2019. The Company made a decision to retain its employees during the pandemic.


    Selling, general and administrative

    Selling, general and administrative expenses were $35.4 million for 2020, a decrease of$0.1 million or flat compared to 2019. As a percentage of revenues these expenses increased to7.5% for 2020 compared to 4.0% for 2019. The increase was primarily due to non-recurringan increase in bad debt expense, partially offset by a decrease in travel related expenses. 

    Goodwill and acquired intangible assets impairment

    Due to the economic impacts of the COVID-19 pandemic, the Company recorded a $21.9 million non-cash goodwill impairment charge related to two reporting units during the second quarter of 2020. A $14.0 million non-cash goodwill impairment charge was recorded for Innova as a result of the decline in VAT benefits.

    refund activity directly related to the decline in international tourism within the European Union, and a $7.9 million non-cash goodwill impairment charge was recorded for Pure Commerce related to the decline in international tourism in Asia Pacific.

    Depreciation and amortization


    Depreciation and amortization expense increased $5.1expenses were $84.0 million for 20192020, an increase of $12.2 million or 17% compared to 2018.2019. The increase was primarily attributable to the deployment of additional ATMs (and subsequent seasonal deactivation) and software assets. As a percentage of revenues depreciation and amortization expense decreasedthese expenses increased to 8.1% 17.9% for 2019 from 8.9%2020 compared to 8.1% for 2018. The decrease is primarily due to certain intangible assets becoming fully depreciated in 2019.
    2019.


    Operating (loss) income


    EFT Processing Segment operating incomeloss was $66.7 million for 2019 was $296.62020, a decrease of $363.4 million an increase of $99.4 million or 50% as122% compared to 2018.2019 operating income. Operating incomeloss as a percentage of revenues ("operating margin") was (14.2%) for 2019 increased primarily due2020 compared to higher revenues from the additional number of ATMs under management, growth in revenues earned from DCC, surcharges and other value-added service transactions.

    Operatingoperating income as a percentage of revenues (“operating margin”)of 33.4% for 2019 and operating loss per transaction was 33.4%($0.02) for 20192020 compared to 26.2%operating income per transaction of $0.10 for 2018. 2019The increasedecreases in operating income, operating margin, wasand operating income per transaction were primarily due to higher operatingthe decrease in revenues partially offset by expenses incurredfor 2020 compared to support2019 and the increased revenuesnon-cash goodwill impairment charges. Beginning in late February 2020 and additional ATMs under management. Operating income per transaction increasedthroughout December 2020, high margin cross-border transactions (DCC) decreased throughout Europe due to $0.10 for 2019 from $0.07 for 2018.the COVID-19 pandemic driven government imposed border and business closures and shelter-in-place orders.

    46


    epay Segment


    The following table summarizes the results of operations for our epay Segment for the years ended December 31, 20192020 and 2018:

    2019:

     Year Ended December 31, Year-over-Year Change

     

    Year Ended December 31,

     

    Year-over-Year Change

         
    Increase
    (Decrease) Amount
     
    Increase
    (Decrease) Percent

     

     

     

     

     

    Increase (Decrease) Amount

     

    Increase (Decrease) Percent

    (dollar amounts in thousands) 2019 2018 

     

    2020

     

    2019

     

    Total revenues $769,329
     $743,784
     $25,545
     3 %

     

    $

    835,517

     

     

    $

    769,329

     

     

    $

    66,188

     

     

    9

     %

    Operating expenses:        

     

     

     

     

     

     

     

     

    Direct operating costs 576,757
     564,252
     12,505
     2 %

     

    630,391

     

     

    576,757

     

     

    53,634

     

     

    9

     %

    Salaries and benefits 61,540
     57,748
     3,792
     7 %

     

    64,769

     

     

    61,540

     

     

    3,229

     

     

    5

     %

    Selling, general and administrative 35,054
     35,749
     (695) (2)%

     

    35,789

     

     

    35,054

     

     

    735

     

    2

     %
    Depreciation and amortization 6,774
     7,038
     (264) (4)%

     

    7,890

     

     

    6,774

     

     

    1,116

     

    16

     %
    Total operating expenses 680,125
     664,787
     15,338
     2 %

     

    738,839

     

     

    680,125

     

     

    58,714

     

     

    9

     %

    Operating income $89,204
     $78,997
     $10,207
     13 %

     

    $

    96,678

     

     

    $

    89,204

     

     

    $

    7,474

     

     

    8

     %

    Transactions processed (billions) 1.54
     1.15
     0.39
     34 %

     

    2.40

     

     

    1.54

     

     

    0.86

     

     

    56

     %


    Revenues


    epay Segment total revenues were $835.5 million for 2020,2019 were $769.3 million, an increase of $25.5$66.2 million or 3% as9% compared to 2018. 2019. Revenue was higher by approximately $10 million related to a temporary increase in available margin provided by a mobile operator which was entirely passed on to the retailer. The remaining increase in total revenues was primarily due to an increase in the number of transactions processed. processed driven by continued digital media growthForeign currency movements decreasedincreased total revenues by approximately $35.0 $0.5 million asfor 2020 compared to 2018.

    2019. The epay segment was impacted by COVID-19 pandemic-driven government-imposed shelter-in-place orders and business closures, primarily at retail outlets, which were partially offset by increases in digital media offerings in Asia.


    Revenues per transaction decreased to $0.50$0.35 for 20192020 from $0.65compared to $0.50 for 2018. 2019. The decrease in revenues per transaction was primarily driven by the increase in the number of mobile transactions processed in a region where we generally earn lower revenues per transaction.


    Direct operating costs


    epay Segment direct operating costs were $576.8$630.4 million for 2019,2020, an increase of $12.5 $53.6 million or 2% as9% compared to 2018.2019. Direct operating costs in our epay Segment include the commissions we pay to retail merchants for the distribution and sale of prepaid mobile airtime and other prepaid products, expenses incurred to operate POS terminals and the cost of vouchers sold and physical gifts fulfilled. The increase in direct operating costs was primarily due to the increase in transaction volumes for the numberlarge volume of transactions processed.


    low-value mobile top-up and digital transactions. Foreign currency movements decreased direct operating costsby approximately $0.3 million for 2020 compared to2019.

    Gross profit


    Gross profit was $205.1 million for 2020, an increase of $12.5 million or 6% compared to $192.6 million for 2019. Gross margin decreased to 24.6% for 2020 compared to $179.5 million25.0% for 2018.2019. The increase in gross profit and the decrease in gross margin is driven by the increase in transaction volumes processed in regions where we generally earn lower revenues per transaction.



    47


    Salaries and benefits

    Salaries and benefits expenses were $64.8 million for 2020, an increase of $3.2 million or 5% compared to 2019The increase in salaries and benefits was primarily duedriven by an increase in headcount to growth in transactions processed. Gross margin increased to 25% for 2019 from 24.1% for 2018, due to overallsupport the growth of the business.

    Salaries and benefits
    Salaries and benefits increased $3.8 million or 7% for 2019 as compared to 2018. The increase was primarily due to higher headcount in an effort to grow the segment. As a percentage of revenues, salaries and benefits remained relatively flat at 8.0% for 2019 compared to 7.8% for 2018.
    Selling, general and administrative
    Selling, general and administrative expenses for 2019 were $35.1 million, a decrease of $0.7 million or 2% as compared to 2018. Selling, general and administrative expenses for 2019 decreased mainly due to cost control efforts. As a percentage of revenues, these expenses remained relatively flat at 4.6%decreased to 7.8% for 20192020 compared to 4.8%8.0% for 2018.
    2019.


    Selling, general and administrative


    Selling, general and administrative expenses were $35.8 million for 2020, an increase of$0.7 million or 2% compared to 2019. The increase in selling, general and administrative expenses was driven by maintenance costs in hardware and software to operate the business, partially offset by a decrease in travel related expenses. As a percentage of revenues, these expenses decreased to 4.3% for 2020 compared to 4.6% for 2019.


    Depreciation and amortization


    Depreciation and amortization expenseexpenses were$7.9 million for 2020, an increase of $1.1 million or 16% compared to 2019Depreciation and amortization expenses primarily representsrepresent depreciation of POS terminals we install in retail stores and amortization of acquired intangible assets. Depreciation and amortization expense decreased $0.3 million or 4% in 2019 as compared to 2018. The decreaseincrease is primarily due to certain fixed assets becoming fully depreciated in 2019. the addition of POS terminals and software assets. As a percentage of revenues, these expenses remainedwere flat at 0.9%0.9% for both 20192020 and 2018.

    2019.

    Operating income


    epay Segment operating income was $96.7 million for 2019 was $89.2 million,2020, an increase of $10.2$7.5 million or 13% as8% compared to 2018.2019. Operating margin increased towas 11.6% for both 2020 and 2019 from 10.6% for 2018. Operatingand operating income per transaction decreasedwas$0.04 for 2020 compared to $0.06$0.06 for 2019 from $0.07 for 2018. . The increases ofincrease in operating income and consistent operating margin were mainlywas primarily due to an increase in the portionnumber of lower-margin mobile transactions.

    higher-margin digital media transactions and the decrease in operating income per transaction was driven by transactions processed in a region where we generally earn lower revenues per transaction.


    Money Transfer Segment

    The following table summarizes the results of operations for our Money Transfer Segment for the years ended December 31 2019, 2020 and 20182019:


     

     

    Year Ended December 31,

     

    Year-over-Year Change

    (dollar amounts in thousands)

     

    2020

     

    2019

     

    Increase (Decrease) Amount

     

    Increase (Decrease) Percent

    Total revenues

     

    $

    1,183,849

     

     

    $

    1,096,226

     

     

    $

    87,623

     

     

    8

    %

    Operating expenses:

     

     

     

     

     

     

     

     

    Direct operating costs

     

    649,033

     

     

    586,730

     

     

    62,303

     

     

    11

    %

    Salaries and benefits

     

    213,511

     

     

    208,792

     

     

    4,719

     

     

    2

    %

    Selling, general and administrative

     

    142,161

     

     

    133,068

     

     

    9,093

     

     

    7

    %

    Goodwill and acquired intangible assets impairment

     

    84,741

     

     

     

     

    84,741

     

    n/m

     

    Depreciation and amortization

     

    34,694

     

     

    32,846

     

     

    1,848

     

     

    6

    %

    Total operating expenses

     

    1,124,140

     

     

    961,436

     

     

    162,704

     

     

    17

    %

    Operating income

     

    $

    59,709

     

     

    $

    134,790

     

     

    $

    (75,081)

     

     

    (56)

    %

    Transactions processed (millions)

     

    116.5

     

     

    114.5

     

     

    2.0

     

     

    2

    %

      Year Ended December 31, Year-over-Year Change
    (dollar amounts in thousands) 2019 2018 Increase Amount Increase Percent
    Total revenues $1,096,226
     $1,042,962
     $53,264
     5%
    Operating expenses:        
    Direct operating costs 586,730
     560,930
     25,800
     5%
    Salaries and benefits 208,792
     194,808
     13,984
     7%
    Selling, general and administrative 133,068
     125,647
     7,421
     6%
    Goodwill and acquired intangible assets impairment 
     7,049
     (7,049) n/m
    Depreciation and amortization 32,846
     32,002
     844
     3%
    Total operating expenses 961,436
     920,436
     41,000
     4%
    Operating income $134,790
     $122,526
     $12,264
     10%
    Transactions processed (millions) 114.5
     107.6
     6.9
     6%

    ____________________

    n/m — Not meaningful.

    48



    Revenues


    Money Transfer Segment total revenues were $1,096.2 million$1,183.8 million for 2019,2020, an increase of $53.3 $87.6 million or 5% as8% compared to 20182019. The increase in revenuesrevenue was primarily due to increases in the number ofU.S. outbound and international-originated money transfers, processed, drivenpartially offset by growtha decrease in ourthe U.S. and foreign agent and correspondent payout networks. domestic business. Foreign currency movements increased total revenues by approximately $7.2 million for 2020 compared to 2019.


    Revenues per transaction was essentially flat atincreased to $10.16 for 2020 compared to $9.57 for 2019 as compared. The increase in revenues per transaction was primarily driven by the shift in the proportion of domestic to $9.69 for 2018. Foreign currency movements decreased total revenues for 2019 by approximately $26.7 million as compared to 2018.international transfers. We earn higher revenue per transaction on international remittances.


    Direct operating costs


    Money Transfer Segment direct operating costs were $586.7$649.0 million for 2019,2020, an increase of $25.8$62.3 million or 5% as11% compared to 2018.2019. Direct operating costs in the Money Transfer Segment primarily consist of commissions paid to agents who originate money transfers on our behalf and correspondent agents who disburse funds to the customers’customers' destination beneficiaries, together with less significant costs, such as bank depository fees. The increase in direct operating costs in 2019 was primarily due to growththe increase in the number of U.S. outbound and international-originated money transfer transactions, processed in both the U.S. and foreign markets, partially offset by the impact of the U.S. dollar strengthening against key foreign currencies.

     Foreign currency movements increased direct operating costs by approximately $4.3 million for 2020 compared to 2019.


    Gross profit


    Gross profit was $509.5$534.8 million for 20192020, an increase of $25.3 million or 5% compared to $482.0$509.5 million for 2018. 2019. Gross margin decreased to 45.2% for 2020 compared to 46.5% for 2019. The increase in gross profit was primarily due to growthto increases in the number ofU.S. outbound and international-originated money transfer transactions processed in both the U.S. and foreign markets. Gross margins remained flat at 46.5% for 2019 compared to 46.2% for 2018.

    transfers


    Salaries and benefits


    Salaries and benefits increased $14.0expenses were $213.5 million for 2020, an increase of $4.7 millionor 7% for 20192% compared to 20182019. The increase in salaries and benefits was primarily duedriven by an increase in headcount to support the expansiongrowth of our operations. the business, partially offset by a decrease in bonus expense. As a percentage of revenues, salaries and benefits increased slightlythese expenses decreased to 18.0% for 2020 compared to 19.0% for2019 from 18.7% for 2018.

    .

    Selling, general and administrative


    Selling, general and administrative expenses were $142.2 million for 2019 were $133.1 million, 2020, an increase of $7.4$9.1 million or 6% as7% compared to 2018. 2019. The increase was primarily due to expenses incurred to support the growth of our money transfer services, and the expansion of new products and services in both the U.S. and foreign markets. markets, and an increase in bad debt expense, partially offset by a decrease in travel related expenses.As a percentage of revenues, selling, general and administrativethese expenses remained flat at 12.1%decreased to 12.0% for 20192020 compared to 12.0%12.1% for 2018.

    2019.


    AcquiredGoodwill and acquired intangible assets impairment
    Acquired intangible assets

    Due to the economic impacts of the COVID-19 pandemic, the Company recorded an $82.7 million non-cash goodwill impairment charge related to the xe reporting unit during the second quarter of 2020.The non-cash goodwill impairment charge was recorded for 2018xe as a result of declines in the international payments business stemming from economic uncertainty. During the second half of 2020, a $2.0 million non-cash acquired intangible asset impairment charge was $7.0 millionrecorded for xe on previously acquired customer relationship intangible assets due to the Company's decision to re-brand the HiFX trade name to xe. There was no impairment recorded in 2019.discontinuation of trading with certain customers during 2020.
    49


    Goodwill is not amortized but instead is at least annually tested for impairment as of October 1, or more frequently if events or circumstances indicate that the carrying amount of goodwill may be impaired. The Company first performed a qualitative review of all reporting units to determine that it was more likely than not that the fair value of each of the reporting units exceeded the carrying value. The Company determined that it was more likely than not that the fair value of the reporting units exceeded the carrying value except for one reporting unit. A quantitative impairment test was performed for the one reporting unit.  When performing the quantitative impairment test, the fair value is estimated with the income method by using the discounted cash flows and use of the guideline public company method using market multiple valuation techniques.

    As of October 1, 2019, the fair value of the reporting unit exceeded the carrying value indicating no impairment.

    The estimates of fair value require significant judgment. We based our fair value estimates on assumptions that we believe to be reasonable but that are inherently uncertain, including estimates of future growth rates and operating margins and assumptions about the overall economic climate and the competitive environment for our business units. There can be no assurance that our estimates and assumptions made for purposes of our goodwill impairment testing as of the time of testing will prove to be accurate predictions of the future.
    Depreciation and amortization


    Depreciation and amortization expense increased $0.8expenses were $34.7 million for 2019 2020, an increase of $1.8 million or 6% compared to 2018.2019. Depreciation and amortization expenses primarily represent amortization of acquired intangible assets and depreciation of money transfer terminals, computers and software, leasehold improvements and office equipment. For 2019, depreciation and amortization expense increased compared to 2018The increase is primarily due to investments made to support the growth in the business. As a percentage of revenues, depreciation and amortization expense decreasedthese expenses decreased to 3.0%2.9% for 2019 from 3.1%2020 compared to 3.0% for 20182019., primarily due to certain intangible assets becoming fully amortized in 2018.


    Operating income


    Money Transfer Segment operating income was $134.8$59.7 million for 2019, an increase2020, a decrease of $12.3$75.1 million or 10% as56% compared to 20182019. Operating income increased primarily duemargin decreased to the growth in the number of money transfers processed. Operating margin increased to 12.3%5.0% for 20192020 from 11.7%. Operating income per transaction increasedcompared to $1.18 for 2019 from $1.14 for 2018. The increase was primarily due to the growth in the number of money transfers processed which did not require similar increases in support costs.

    Corporate Services

    The components of Corporate Services' operating expenses12.3% for 2019 and 2018 were as follows:
      Year Ended December 31, Year-over-Year Change
    (dollar amounts in thousands) 2019 2018 2019 Increase (Decrease) Percent
    Salaries and benefits $36,809
     $32,085
     15 %
    Selling, general and administrative 8,326
     8,501
     (2)%
    Depreciation and amortization 305
     268
     14 %
    Total operating expenses $45,440
     $40,854
     11 %
    Corporate operating expenses
    income per transaction decreased toOverall, operating expenses for Corporate Services increased 11%$0.51 for 20192020 as compared to 2018$1.18 for 2019. The increase isdecreases in operating income and operating margin were primarily attributable todriven by the non-cash goodwill impairment charge and the increase in salaries and benefits expenses mainly attributable to an increase in incentive compensation related to the Company's performance relative to its targets, partly offset by a decrease in selling, general and administrative expense primarily dueexpenses incurred to support the expansion of new products and markets, partially offset by increases in higher margin transactions for U.S. outbound and international-originated money transfers during the third and fourth quarter of 2020.

    Corporate Services

    The following table summarizes the results of operations for Corporate Services for the years endedDecember 31, 2020 and2019:


     

     

    Year Ended December 31,

     

    Year-over-Year Change

    (dollar amounts in thousands)

     

    2020

     

    2019

     

    Increase (Decrease) Amount


    Increase (Decrease) Percent

    Salaries and benefits

     

    $

    34,336

     

     

    $

    36,809

     

     

    $

    (2,473)


    (7)

     %

    Selling, general and administrative

     

    8,306

     

     

    8,326

     

     

    (20)

    (0)

     %

    Depreciation and amortization

     

    412

     

     

    305

     

     

    107

    35

     %

    Total operating expenses

     

    $

    43,054

     

     

    $

    45,440

     

     

    $(2,386)

    (5)

     %


    Corporate operating expenses


    Total Corporate operating expenses were $43.1 million for 2020, a decrease of $2.4 million or 5% compared to 2019. The decrease is attributable to a decrease in professional services.bonus expense.

    Other Expense, Net


     

     

    Year Ended December 31,

     

    Year-over-Year Change

    (dollar amounts in thousands)

     

    2020

     

    2019

     

    Increase (Decrease) Amount

    Increase (Decrease) Percent

    Interest income

     

    $

    1,040

     

     

    $

    1,969

     

     

    $(929)

    (47)

     %

    Interest expense

     

    (36,604)

     

    (36,237

    )

     

    (367)

    1

     %

    Other gains, net

     

    869

     

    (9,820)

     

     

    10,689

    (109)

     %

    Foreign currency exchange (loss) gain, net

     

    (3,756)

     

     

    2,701

     

    (6,457)

    (239)

     %

    Other expense, net

     

    $

    (38,451)

     

    $

    (41,387

    )

     

    $2,936

    (7)

    %

    50
      Year Ended December 31, Year-over-Year Change
    (dollar amounts in thousands) 2019 2018 
    2019
    (Decrease)
    Increase
    Percent
    Interest income $1,969
     $1,320
     49 %
    Interest expense (36,237) (37,573) (4)%
    (Loss) Income from unconsolidated affiliates 
     (117) n/m
    Other gains, net (9,820) 27
     n/m
    Foreign currency exchange (loss) gain, net 2,701
     (26,655) n/m
    Other expense, net $(41,387) $(62,998) (34)%
    ____________________
    n/m — Not meaningful.


    Interest income
    The Company received interest on cash balances held with banks. The increase is interest income in 2019 is primarily due to an increase in those balances.

    Other gains, net


    In 2019, the Company provided a notice of redemption on the outstanding Retired Convertible Notes. Prior to the redemption date, approximately $352.4$352.4 million principal amount of the Retired Convertible Notes was submitted for conversion for the remainder. The Company settled the principal amount with cash and issuing shares of Common Stockcommon stock valued at $147.24$147.24 per


    share.In accordance with ASC 470, the Company recognized a loss of $9.8$9.8 million on the conversion of those Restricted Convertible Notes and the redemption of the debt,remaining Retired Convertible Notes, representing the difference between the fair value of the Retired Convertible Notes and the carrying value of the Retired Convertible Notes at the time of conversion.

    conversion and redemption.

    Foreign currency exchange (loss) gain, net


    Foreign currency exchange activity includes gains and losses on certain foreign currency exchange derivative contracts and the impact of remeasurement of assets and liabilities denominated in foreign currencies. Assets and liabilities denominated in currencies other than the local currency of each of our subsidiaries give rise to foreign currency exchange gains and losses. Foreign currency exchange gains and losses that result from remeasurement of these assets and liabilities are recorded in net income. The majority of our foreign currency exchange gains or losses are due to the remeasurement of intercompany loans which are not considered a long-term investment in nature and are in a currency other than the functional currency of one of the parties to the loan. For example, we make intercompany loans based in euros from our corporate division, which is comprised of U.S. dollar functional currency entities, to certain European entities that use the euro as the functional currency. As the U.S. dollar strengthens against the euro, foreign currency exchange losses are recognized by our corporate entities because the number of euros to be received in settlement of the loans decreases in U.S. dollar terms. Conversely, in this example, in periods where the U.S. dollar weakens, our corporate entities will record foreign currency exchange gains.


    We recorded a net foreign currency exchange loss of $3.8 million for 2020 and a net foreign currency exchange gain of $2.7$2.7 million in 2019 and a loss of $26.7 million in 2018. . These realized and unrealized foreign currency exchange gainslosses and losses primarilygains reflect the respective weakening and strengtheningfluctuation in the value of the U.S. dollar against the currencies of the countries in which we operate.

    operated during the respective periods.

    Income Tax Expense


    Our effective income tax rates as reported and as adjusted are calculated below:

     

     

    Year Ended December 31,

    (dollar amounts in thousands)

     

    2020

     

    2019

    Income before income taxes

     

    $

    8,171

     

     

    $

    433,807

     

    Income tax expense

     

    (11,475)

     

    (87,112

    )

    Net income

     

    $

    (3,304)

     

     

    $

    346,695

     

    Effective income tax rate

     

    140.4

    %

     

    20.1

    %

    Income before income taxes

     

    $

    8,171

     

     

    $

    433,807

     

    Adjust: Goodwill and acquired intangible assets impairment

     

    (106,602)

     

     

    Adjust: Other gains, net

     

    869

     

    (9,820)

     

    Adjust: Foreign currency exchange (loss) gain, net

     

    (3,756)

     

     

    2,701

    Income before income taxes, as adjusted

     

    $

    117,660

     

     

    $

    440,926

     

    Income tax expense

     

    $

    (11,475)

     

    $

    (87,112

    )

    Adjust: Income tax benefit (expense) attributable to 2017 U.S. Tax Reform

     

     

     

    25,728

     

    Adjust: Income tax benefit (expense) attributable to foreign currency exchange (loss) gain, net

     

    4,055

     

     

    10,990

     

    Income tax expense, as adjusted

     

    $

    (15,530)

     

    $

    (123,830

    )

    Effective income tax rate, as adjusted

     

    13.2

    %

     

    28.1

    %

    51
      Year Ended December 31,
    (dollar amounts in thousands) 2019 2018
    Income before income taxes $433,807
     $294,916
    Income tax expense (87,112) (62,785)
    Net income $346,695
     $232,131
    Effective income tax rate 20.1% 21.3%
    Income before income taxes $433,807
     $294,916
    Adjust: Goodwill and acquired intangible assets impairment 
     (7,049)
    Adjust: Other gains, net (9,820) 27
    Adjust: Foreign currency exchange (loss) gain, net 2,701
     (26,655)
    Income before income taxes, as adjusted $440,926
     $328,593
    Income tax expense $(87,112) $(62,785)
    Adjust: Income tax benefit (expense) attributable to 2017 U.S. tax reform 25,728
     12,262
    Adjust: Income tax benefit attributable to acquired intangible assets impairment 
     1,506
    Adjust: Income tax benefit (expense) attributable to foreign currency exchange (loss) gain, net 10,990
     8,743
    Income tax expense, as adjusted $(123,830) $(85,296)
    Effective income tax rate, as adjusted 28.1% 26.0%



    We calculate our effective income tax rate by dividing income tax expense by pre-tax book income. Our effective income tax rates were 20.1%140.4% and 21.3% 20.1%for the years ended December 31, 20192020 and 2018,2019, respectively. On December 22, 2017, the U.S. enacted into law what is informally called the Tax Cuts and Jobs Act of 2017 ("U.S. Tax Reform"). In 2017 we had a net provisional tax expense of $41.6 million resulting from U.S. Tax Reform. In the fourth quarter of 2018, we adjusted our accounting for the tax effects of U.S. Tax Reform. The net provisional tax expense was decreased in that period by approximately $12.3 million to $29.3 million. In the fourth quarter of 2019 after additional regulatory guidance was issued by applicable taxing authorities, the Company elected to claim U.S. tax credits for foreign tax paid on foreign source income,credits, which reduced the net tax expense by $25.7$25.7 million for a total tax expense from U.S. Tax Reform of $3.6 million. . See Note 13,14, Income Taxes, to the Consolidated Financial Statements for further information. The effective income tax rates were also significantly influenced by the impact of the goodwill and acquired intangible asset impairment and foreign currency exchange gains (losses). Excluding theseforeign currency exchange gains (losses) and goodwill and acquired intangible asset impairment items from pre-tax income, as well as the related tax effects for these items, our adjusted effective income tax rates were 28.1%13.2% and 26.0% 28.1%for the years ended December 31, 20192020 and 2018,2019, respectively.


    The effective income tax rate, as adjusted, for 2019 and 20182020 was higherlower than the applicable statutory income tax rate of 21% 21%primarily because of the release of unrecognized tax benefits for the completion of foreign country tax audits. The effective income tax rate, as adjusted, for 2019 was higher than the applicable statutory income tax rate of21%primarily because of higher income tax rates in foreign countries where we have significant operationsoperations. and the tax effects of the global intangible low-taxed income ("GILTI") provision of U.S. Tax Reform. The effective income tax rate, as adjusted, for 2019 is higher than 2018 as a result of substantially more foreign earnings of the Company being subject to higher foreign statutory income tax rates.



    We determine income tax expense based upon enacted tax laws applicable in each of the taxing jurisdictions where we conduct business. Based on our interpretation of such laws, and considering the evidence of available facts and circumstances and baseline operating forecasts, we have accrued the estimated income tax effects of certain transactions, business ventures, contractualcontract and organizational structures, and the estimated future reversal of timing differences. Should a taxing jurisdiction change its laws or dispute our conclusions, or should management become aware of new facts or other evidence that could alter our conclusions, the resulting impact to our estimates could have a material adverse effect on our results of operations and financial condition.


    Income before income taxes, as adjusted, income tax expense, as adjusted and effective income tax rate, as adjusted, are non-U.S. GAAP financial measures that management believes are useful for understanding why our effective income tax rates are significantly different than would be expected. These non-U.S. GAAP measures are used by management to conduct and evaluate its business during its regular review of operating results for the periods presented.


    Our total liability for uncertain tax positions under Accounting Standards Codification ("ASC") 740-10-25 and -30 was$39.8 million as of December 31, 2020. The application of ASC 740-10-25 and -30 requires significant judgment in assessing the outcome of future income tax examinations and their potential impact on the Company's estimated effective income tax rate and the value of deferred tax assets, such as those related to the Company's net operating loss carryforwards. It is reasonably possible that the balance of gross unrecognized tax benefits could significantly change within the next twelve months, as a result of the resolution of audit examinations and expirations of certain statutes of limitations and, accordingly, materially affect our Consolidated Financial Statements. At this time, it is not possible to estimate the range of change due to the uncertainty of potential outcomes.

    52


    Net (Income) Loss Attributable To Noncontrolling Interest


    Net income attributable to noncontrolling interests was $0.1 million for 2020 and net loss attributable to noncontrolling interests was $0.1 million for 2019 and $0.7 million2019 for 2018.. Noncontrolling interests represent the elimination of net income or loss attributable to the minority shareholders’shareholders' portion of the following consolidated subsidiaries that are not wholly owned:


    Subsidiary

    Percent Owned

    Subsidiary
    Percent
    Owned

    Segment - Country

    Movilcarga

    95%

    epay - Spain

    Euronet China

    85%

    EFT - China

    Euronet Pakistan

    70%

    EFT - Pakistan

    Euronet Infinitium Solutions

    65%

    EFT - India


    Net (Loss) Income Attributable to Euronet


    Net incomeloss attributable to Euronet was $346.73.4 million and $232.9 million for 2019 and 2018, respectively. Net2020 compared to the net income attributable to Euronet increased $113.9for 2019, a decrease of $350.1 million in 2019 compared to 2018. or 101%. The increasedecrease in net income for 2019 was primarily dueattributable to anthe $267.4 million decrease in revenues, the $161.2 million increase in operating income of $117.3expenses (including the $106.6 million annon-cash goodwill and acquired intangible asset impairment charges), and $6.5 million increase of $29.4 million in net foreign currency exchange gain,losses, partially offset by a $9.8 million decrease in interest expenseloss on early retirement of $1.3 million, an increase in interest income of $0.6 million,debt and an increase in income from unconsolidated affiliates of $0.1 million. The increases were partly offset by an increasea decrease in income tax expense of $24.3 million, an increase in net loss attributable to early retirement of debt of $9.8 million, and a decrease of net loss attributable to noncontrolling interests of $0.7$75.6 million.



    Translation Adjustment


    Translation gains and losses are the result of translating our foreign entities' balance sheets from local functional currency to the U.S. dollar reporting currency prior to consolidation and are recorded in comprehensive income. As required by U.S. GAAP, during this translation process, asset and liability accounts are translated at current foreign currency exchange rates and equity accounts are translated at historical rates. Historical rates represent the rates in effect when the balances in our equity accounts were originally created. By using this mix of rates to convert the balance sheet from functional currency to U.S. dollars, differences between current and historical exchange rates generate this translation adjustment.


    We recorded a net lossgain on translation adjustments of $13.970.8 million in 2019for 2020 and a net loss of $56.7$13.9 million for 2019. During 2020, the U.S. dollar weakened compared to key foreign currencies, resulting in 2018. During translation gains which were recorded in comprehensive income. I2019 and 2018,, the U.S. dollar strengthened compared to most currencies, resulting in translation losses which were recorded in comprehensive income.



    Liquidity and Capital Resources

    Working capital



    As of December 31, 2019,2020, we had working capital of $1,284.8$1,510.5 million, which is calculated as the difference between total current assets and total current liabilities, compared to working capital of $709.21,284.8 million as of December 31, 20182019. The increase in working capital is primarily duedriven by an increase in borrowings on our revolving credit facility of $270.4 million and operating results for 2020, partially offset by $239.8 million of share repurchases during the first quarter of 2020. This $270.4 million was utilized to the issuance Convertible Notesfacilitate effective cash management for year-end payment and Senior Notessettlement requirements across many countries and was repaid in 2019.January 2021. Our ratio of current assets to current liabilities was 1.81 and 1.79 as of December 31, 2020 and 1.51 as of December 31, 2019 and December 31, 2018, respectively.

    53


    We require substantial working capital to finance operations. The Money Transfer Segment funds the payout of the majority of our consumer-to-consumer money transfer services before receiving the benefit of amounts collected from customers by agents. Working capital needs increase due to weekends and banking holidays. As a result, we may report more or less working capital for the Money Transfer Segment based solely upon the day on which the reporting period ends. The epay Segment produces positive working capital, but much of it is restricted in connection with the administration of its customer collection and vendor remittance activities. In our EFT Processing Segment, we obtain a significant portion of the cash required to operate our ATMs through various cash supply arrangements, the amount of which is not recorded on Euronet's Consolidated Balance Sheets. However, in certain countries, we fund the cash required to operate our ATM network from borrowings under the revolving credit facilities and cash flows from operations. As of December 31, 2019,2020, we had approximately $665.6$411.1 million of our own cash in use or designated for use in our ATM network, which is recorded in ATM cash on Euronet's Consolidated Balance Sheet.

    We had ATM cash and cash equivalents of $1,817decreased $254.5 million from $665.6 million as of December 31, 2019 to $411.1 million as of December 31, 2020 as a result of the reduction in number of active ATMs as of December 31, 2020 compared to December 31, 2019.


    The Company has $1,420.3 million of unrestricted cash as of December 31, 2020 compared to $786.1 million as of December 31, 2019. The increase in cash is primarily due to the transfer of ATM cash to unrestricted cash, cash generated from operations, and additional borrowings on the Credit Facility of $270.4 million, partially offset by $239.8 million in share repurchases during the first quarter of 2020. Including the $411.1 million of cash in ATMs at December 31, 2020, the Company has access to $1,831.4 million in available cash, and $668.8 million available under the credit facility with no significant long-term debt principal payments until October 2023.

    We had cash, cash equivalents and restricted cash of $2,099.5 million as of December 31, 2020, of which $1,504$1,394.8 million was held outside of the U.S. and is expected to be indefinitely reinvested for continued use in foreign operations. Repatriation of these assets to the U.S. could have negative tax consequences.


    The following table identifies cash and cash equivalents provided by/(used in) our operating, investing and financing activities for the years ended December 31, 20192020 and 20182019 (in thousands):


     

     

    Year Ended December 31,

    Liquidity

     

    2020

     

    2019

    Cash and cash equivalents and restricted cash provided by (used in):

     

     

     

     

    Operating activities

     

    $

    253,505

     

     

    $

    504,488

     

    Investing activities

     

    (105,531)

     

    (229,027

    )

    Financing activities

     

    35,398

     

     

    416,298

     

    Effect of foreign currency exchange rate changes on cash and cash equivalents and restricted cash

     

    98,757

     

    (5,332

    )

    Increase in cash and cash equivalents and restricted cash

     

    $

    282,129

     

     

    $

    686,427

     

      Year Ended December 31,
    Liquidity 2019 2018
    Cash and cash equivalents and restricted cash provided by (used in):    
    Operating activities $504,488
     $397,233
    Investing activities (229,027) (132,283)
    Financing activities 416,298
     2,024
    Effect of foreign currency exchange rate changes on cash and cash equivalents and restricted cash (5,332) (36,540)
    Increase in cash and cash equivalents and restricted cash $686,427
     $230,434

    Operating cash flow


    Cash flows provided by operating activities were $504.5$253.5 million for 20192020 compared to $397.2$504.5 million for 2018. 2019. The increasedecrease in operating cash flows was primarily due to improved operating results, partlythe decrease in net income, partially offset by fluctuations in working capital mainly associated with the timing of the settlement processes with content providers in the epay Segment, with correspondents in the Money Transfer Segment, and with card organizations and banks in the EFT Processing Segment.


    54



    Investing activity cash flow


    Cash flows used in investing activities were $105.5 million for 2020 compared to $229.0 million for 20192019. The decrease is primarily the result of a $93.1 million decrease in acquisitions during 2020 compared to $132.32019. We used $97.6 million for 2018. The increase was primarily due to acquisitions and increased capital expenditures mainly related to our ATM network expansion. During 2019, we used $94.2 million for acquisitions. The Company completed four investments in 2019 and two investments in 2018. The acquisitions have been accounted for in accordance with U.S. GAAP and the results of operations have been included from the respective dates of acquisition. Purchasespurchases of property and equipment werein 2020 compared to $131.3 million in 2019. The decrease in purchases of property and $112.5 million for 2019 and 2018, respectively.equipment is primarily driven by the COVID-19 pandemic related impacts to the EFT segment. Cash used for software development and long-term assetsother investing activities totaled $7.8 million in 2020 compared to $7.3 million forin 2019 and $8.5 million for 2018.. Other investing activities consistconsists mainly of proceeds from the sale of property and equipment of $1.0 million for 2020 and $3.7 million for 2019 and $1.6 million in 2018.

    2019.


    Financing activity cash flow


    Cash flows provided by financing activities were $35.4 million for 2020 compared to $416.3 million for 2019 compared to $2.0 million for 2018. We generally borrow amounts under our revolving credit facility seasonally to fund our independent ATM network as well as several times each month to support the short-term cash needs of our Money Transfer segment in order to fund the correspondent network in advance of collecting remittance amounts from the agency network. These borrowings related to the Money Transfer Segment are repaid over a very short period of time, generally within a few days. Net. The net borrowings on debt obligations were $265.2 million for 2020 compared to $500.2 million in 2019 compared to net repayments of $170.5 million for 2018.. The increasedecrease in net borrowings as compared to 2018 was primarily the result of borrowing additional amounts under the issuance of $1,194.9 million of Convertible Notes and Senior Notes during 2019 which were used to fund the operating cash of our IAD networks, repay revolving credit facility for ATM cash needs. Additionally, for 2019borrowings and 2018, we paid $6.5repurchase a portion of existing convertible notes, partially offset by $270.4 million outstanding on the Credit Facility as of December 31, 2020. We repurchased $241.5 million and $6.1 million, respectively, for finance lease obligations. We used $74.5 million of our common stock during 2020 and $177.9 million for the repurchase of shares during 2019 and 2018,, respectively. Of the $74.5$241.5 million repurchased shares, $70.9$239.8 million in value of Euronet Common Stock werecommon stock was repurchased under the Repurchase Program. Further, weour repurchase program. We received proceeds of $18.1 million and $15.0 million during 2020and $18.6 million during 2019 and 2018,, respectively, for the issuance of stock in connection with our Stock Incentive Plan.



    Other sources of capital



    Credit Facility - On October 17, 2018, the Company entered into a new $1.0 billion unsecured credit agreement (the "Credit Facility") that expires on October 17, 2023. The Credit Facility allows for borrowings in Australian Dollars,dollars, British Pounds Sterling,pounds sterling, Canadian Dollars,dollars, Czech Koruna,koruna, Danish Krone, Euros,krone, euro, Hungarian Forints,forints, Japanese Yen,yen, New Zealand Dollars,dollars, Norwegian Krone,krone, Polish Zlotys,zlotys, Swedish Krona,krona, Swiss Francs,francs, and U.S. Dollars.dollars. The revolving credit facilityCredit Facility contains a $200 million sublimit for the issuance of letters of credit, a $50 million sublimit for U.S. Dollardollar swingline loans, and a $90 million sublimit for certain foreign currencies swingline loans.

    As ofDecember 31, 2019,2020, fees and interest on borrowings are based upon the Company's corporate credit rating (as defined in the credit agreement)Credit Facility) and are based, in the case of letter of credit fees, on a margin, and in the case of interest, on a margin over the London InterBank Offered Rate ("LIBOR") or a margin over the base rate, as selected by us, with the applicable margin ranging from 1.125% to 2.0% (or 0.175% to 1.0% for base rate loans).
    As ofDecember 31, 2019,2020, we had no $270.4 million of borrowings and the outstanding$60.8 million of stand-by letters of credit outstanding under the revolving credit facility were $53.0 million.Credit Facility. The remaining $947.0$668.8 million under the revolving credit facilityCredit Facility was available for borrowing. As of December 31, 2019,2020, the weighted average interest rate under the revolving credit facilityCredit Facility was 2.7%1.2%, excluding amortization of deferred financing costs.

    Convertible debt
     - On March 18, 2019, we completed the sale of $525.0 million in principal amount of Convertible Senior Notes due 2049 (“Convertible Notes”), and retired $401.5 million. As of December 31, 2020 the carrying value of the Convertible Senior Notes that would have been due in 2044 ("Retired Notes"). The Retired Notes had an interest rate of 1.5% per annum payable semi-annually in April and October, and were convertible into shares of Euronet Common Stock
    was $452.2 million. The Convertible Notes were issued pursuant to an indenture, dated as of March 18, 2019 (the “Indenture”), by and between the Company and U.S. Bank National Association, as trustee. The Convertible Notes have an interest rate of 0.75% per annum payable semi-annually in March and September, and are convertible into shares of Euronet Common Stock common stock at a conversion price of approximately $188.73 per share if certain conditions are met (relating to the closing prices of Euronet Common Stock common stock exceeding certain thresholds for specified periods). Holders of the Convertible Notes have the option to require the Company to repurchase for cash all or part of their Convertible Notes on each of March 15, 2025, 2029, 2034, 2039 and 2044 at a repurchase price equal to 100% of the principal amount of the Convertible Notes to be repurchased, plus accrued and unpaid interest to, but excluding, the relevant repurchase date. In connection with the issuance of the Convertible Notes, we recorded $12.8 million in debt issuance costs, which are being amortized through March 1, 2025.

    55


    For the Retired Convertible Notes, in accordance with ASC 470, the Company recognized a loss of $9.8 million on the conversion and redemption of the debt in 2019, representing the difference between the fair value of the Retired Convertible Notes and the carrying value of the Retired Convertible Notes at the time of conversion.  

    Senior Notes - On May 22, 2019, the Company completed the sale of €600 million ($669.9 million) aggregate principal amount of Senior Notes that expire on May 2026 (the “Senior Notes”). The Senior Notes accrue interest at a rate of 1.375% per year, payable annually in arrears commencing May 22, 2020, until maturity or earlier redemption. As of December 31, 2019,2020, the Company has outstanding €600 million ($673.4 million)732.8 million) principal amount of the Senior Notes. In addition, the Company

    may redeem some or all of these notes on or after February 22, 2026 at their principal amount plus any accrued and unpaid interest.


    Other debt obligations— Certain of our subsidiaries have available credit lines and overdraft facilities to generally supplement short-term working capital requirements, when necessary. There were $6.2$0.9 million and $38.5$6.2 million outstanding under these other obligation arrangements as of December 31, 2020and December 31, 2019, and 2018, respectively. Short-term debt obligations at December 31, 2019 were primarily comprised of $6.2 million due in 2020 under these other obligation arrangements.


    Other uses of capital


    Capital expenditures and needs — Total capital expenditures for 20192020 were $131.3 million.$96.2 million. These capital expenditures were primarily for the purchase of ATMs to expand our IAD network in Europe, the purchase and installation of ATMs in key under-penetrated markets, the purchase of POS terminalsterminals for the epay and Money Transfer Segments, and office, data center and company store computer equipment and software. Total capital expenditures for 20202021 are currently estimated to be approximately $145 $135million to $150 $140million.The Company reduced capital expenditures for 2020 due to the COVID-19 pandemic.



    Contractual lease obligations The Company has entered into contractually binding operating and finance lease commitments to operate the business. Operating lease expenses were $83.1 million for the year ended December 31, 2020 and $130.5 million for the year ended December 31, 2019.  Finance lease expenses were not material for 2020 or 2019. For additional information on operating and finance lease obligations, see Note 13, Leases, to the Consolidated Financial Statements.


    At current and projected cash flow levels, we anticipate that cash generated from operations, together with cash on hand and amounts available under our revolving credit facilityCredit Facility and other existing and potential future financingfinancings will be sufficient to meet our debt, leasing, and capital expenditure obligations. If our capital resources are not sufficient to meet these obligations, we will seek to refinance our debt and/or issue additional equity under terms acceptable to us. However, we can offer no assurances that we will be able to obtain favorable terms for the refinancing of any of our debt or other obligations or for the issuance of additional equity.


    Share repurchase plan


    The Company's Board of Directors hashad authorized a stock repurchase program ("Repurchase Program"), allowing Euronet to repurchase up to $375 million in value or 10.0 million shares of stock through March 31, 2020. The Company repurchased all $375 million of stock under this program. On March 11, 2019, in connection with the issuance of the Convertible Notes, the Board of Directors authorized an additional repurchase program of $120 million in value of the Company's common stock through March 11, 2021. The Company has repurchased $110.6 million of stock under this program. On February 26, 2020, the Company put a repurchase program in place to repurchase up to $250 million in value, but not more than 5.0 million shares of common stock through February 28, 2022. For the year ended December 31, 2020, the Company repurchased2.1 millionshares under the repurchase programs at a weighted average purchase price of$114.41for a total value of$239.8 million. Repurchases under either programof the current programs may take place in the open market or in privately negotiated transactions, including derivative transactions, and may be made under a Rule 10b5-1 plan. For the year end December 31, 2019, the Company repurchased 0.5 million shares under the Repurchase Program at a weighted average purchase price of $143.76 for a total value of $70.9 million. For the year ended December 31, 2018, the Company repurchased 2.0 million shares under the Repurchase Program at a weighted average purchase price of $86.10 for a total value of $175.0 million.


    Inflation and functional currencies


    Generally, the countries in which we operate have experienced low and stable inflation in recent years. Therefore, the local currency in each of these markets is the functional currency. Currently, we do not believe that inflation will have a significant effect on our results of operations or financial position. We continually review inflation and the functional currency in each of the countries where we operate.



    56


    Off Balance Sheet Arrangements


    We have certain significant off balance sheet items described below, in the following section, “Contractual Obligations” and in Note 19,20, Commitments, to the Consolidated Financial Statements.


    On occasion, we grant guarantees of the obligations of our subsidiaries and we sometimes enter into agreements with unaffiliated third parties that contain indemnification provisions, the terms of which may vary depending on the negotiated terms of each respective agreement. Our liability under such indemnification provisions may be subject to time and materiality limitations, monetary caps and other conditions and defenses. To date, we are not aware of any significant claims made by the indemnified parties or parties to whom we have provided guarantees on behalf of our subsidiaries and, accordingly, no liabilities have been recorded as of December 31, 2019.

    2020.



    Contractual Obligations


    The following table summarizes our contractual obligations as of December 31, 2019:

    2020:


      Payments due by period
    (in thousands) Total 
    Less than
    1 year
     1-3 years 3-5 years 
    More than
    5 years
    Long-term debt obligations, including interest $1,278,106
     $13,197
     $26,395
     $26,395
     $1,212,119
    Obligations under operating leases 392,525
     125,231
     154,609
     69,580
     43,105
    Obligations under finance leases 14,585
     6,322
     7,665
     598
     
    Purchase obligations 14,168
     8,646
     2,733
     1,867
     922
    Total $1,699,384
     $153,396
     $191,402
     $98,440
     $1,256,146

     

     

    Payments due by period

    (in millions)

     

    Total

     

    Less than

    1 year

     

    1-3 years

     

    3-5 years

     

    More than

    5 years

    Long-term debt obligations, including interest

     

    $

    1,608.4

     

    $

    17.3

     

    $

    304.5

     

    $

    549.9

     

    $

    736.7

    Obligations under operating leases (undiscounted)

     

    163.8

     

    48.6

     

    60.8

     

    27.3

     

    27.1

    Total

     

    $

    1,772.2

     

    $

    65.9

     

    $

    365.3

     

    $

    577.2

     

    $

    763.8


    The computation of interest for debt obligations with variable interest rates reflects interest rates in effect at December 31, 20192020 and assumes no change in our revolving credit borrowings prior to the maturity date of our credit facility. For additional information on debt obligations, see Note 10,11, Debt Obligations, to the Consolidated Financial Statements.


    For additional information on capital and operating lease obligations, see Note 12,13, Leases, to the Consolidated Financial Statements. Purchase obligations primarily consist of ATM maintenance and services as well as telecommunications services and professional fees.

    Our total liability for uncertain tax positions under Accounting Standards Codification ("ASC") 740-10-25 and -30 was $44.5$39.8 million as of December 31, 2019.2020. The application of ASC 740-10-25 and -30 requires significant judgment in assessing the outcome of future income tax examinations and their potential impact on the Company's estimated effective income tax rate and the value of deferred tax assets, such as those related to the Company's net operating loss carryforwards. It is reasonably possible that the balance of gross unrecognized tax benefits could significantly change within the next twelve months, as a result of the resolution of audit examinations and expirations of certain statutes of limitations and, accordingly, materially affect our consolidated financial statements.Consolidated Financial Statements. At this time, it is not possible to estimate the range of change due to the uncertainty of potential outcomes.


    Critical Accounting Policies and Estimates

    The


    The preparation of financial statements in conformity with U.S. GAAP which requires management to make estimates, judgments and assumptions that affect the amounts reported in the Consolidated Financial Statements and accompanying notes. Management considers an accounting policy and estimate to be critical if it requires the use of assumptions that were uncertain at the time the estimate was made and if changes in the estimate or selection of a different estimate could have a material effect on the Company’sCompany's financial condition and results of operations. Our most critical estimates and assumptions are used for computing income taxes, allocating the purchase price to assets acquired and liabilities assumed in acquisitions, and potential impairment of long-livedintangible assets and goodwill. We base our estimates on historical experience and on various other assumptions that are believed to be reasonable under the circumstances, the results of which form the basis for making judgments about the carrying values of assets and liabilities that are not readily apparent from other sources. Actual results could differ materially from these estimates. For a summary of all of the Company’sCompany's significant accounting policies, see Note 3, Summary of Significant Accounting Policies and Practices, to the accompanying Consolidated Financial Statements.

    57


    Accounting for income taxes


    The deferred income tax effects of transactions reported in different periods for financial reporting and income tax return purposes are recorded under the asset and liability method prescribed under ASC Topic 740, Income Taxes ("ASC 740”740"). This method gives consideration to the future tax consequences of deferred income or expense items and immediately recognizes changes in income tax laws upon enactment. The statement of income effect is generally derived from changes in deferred income taxes, net of valuation allowances, on the balance sheet as measured by differences in the book and tax bases of our assets and liabilities.



    We have significant tax loss carryforwards, and other temporary differences, which are recorded as deferred tax assets and liabilities. Deferred tax assets realizable in future periods are recorded net of a valuation allowance based on an assessment of each entity's, or group of entities', ability to generate sufficient taxable income within an appropriate period, in a specific tax jurisdiction.

    In assessing the recognition of deferred tax assets, we consider whether it is more likely than not that some portion or all of the deferred tax assets will be realized. As more fully described in Note 13,14, Income Taxes, to the Consolidated Financial Statements, gross deferred tax assets were$278.6 $274.2 million as of December 31, 20192020, partially offset by a valuation allowance of $83.277.6 million. The ultimate realization of deferred tax assets is dependent upon the generation of future taxable income during the periods in which those temporary differences become deductible. We make judgments and estimates on the scheduled reversal of deferred tax liabilities, historical and projected future taxable income in each country in which we operate, and tax planning strategies in making this assessment.


    Based upon the level of historical taxable income and current projections for future taxable income over the periods in which the deferred tax assets are deductible, we believe it is more likely than not that we will realize the benefits of these deductible differences, net of the existing valuation allowance at December 31, 20192020. If we have a history of generating taxable income in a certain country in which we operate, and baseline forecasts project continued taxable income in this country, we will reduce the valuation allowance for those deferred tax assets that we expect to realize.


    Additionally, we follow the provisions of ASC 740-10-25 and -30 to account for uncertainty in income tax positions. Applying the standard requires substantial management judgment and use of estimates in determining whether the impact of a tax position is “more"more likely than not”not" of being sustained on audit by the relevant taxing authority. We consider many factors when evaluating and estimating our tax positions, which may require periodic adjustments and which may not accurately anticipate actual outcomes. It is reasonably possible that amounts reserved for potential exposure could change significantly as a result of the conclusion of tax examinations and, accordingly, materially affect our operating results.


    Business combinations


    In accordance with ASC Topic 805, Business Combinations ("ASC 805”805"), we allocate the acquisition purchase price of an acquired entity to the assets acquired, including identifiable intangibles, and liabilities assumed based on their estimated fair values at the date of acquisition. Management applies various valuation methodologies to these acquired assets and assumed liabilities which often involve a significant degree of judgment, particularly when liquid markets do not exist for the particular item being valued. Examples of such items include loans, deposits, identifiable intangible assets and certain other assets and liabilities acquired or assumed in business combinations. Management uses significant estimates and assumptions to value such items, including, projected cash flows and discount rates. For larger or more complex acquisitions, we generally obtain third-party valuations to assist us in estimating fair values. The use of different valuation techniques and assumptions could change the amounts and useful lives assigned to the assets and liabilities acquired and related amortization expense. During the measurement period, which is not to exceed one year from the acquisition date, we may record adjustments to the assets acquired and liabilities assumed, with the corresponding offset to goodwill. Upon the conclusion of the measurement period, any subsequent adjustments are recorded to earnings.



    58


    Goodwill and intangible assets


    In accordance with ASC Topic 350, Intangibles - Goodwill and Other (“ASC 350”)we evaluate the carrying value of our indefinite-lived assets, including goodwill, at least annually or more frequently whenever events or changes in circumstances indicate that the asset may be impaired, or in the case of goodwill, that the fair value of the reporting unit may be less than its carrying amount. ImpairmentOur annual impairment tests are performed annually during the fourth quarter and are performed at the reporting unit level. Our annual process for evaluating goodwill requiresallows us to perform a qualitative assessment for all reporting units, not subjected directly to theand then perform a quantitative goodwill impairment test.test for those reporting units in which it is deemed necessary. The qualitative factors evaluated by the Company include: economic conditions of the local business environment, overall financial performance, sensitivity analysis from the most recent quantitative test, and other entity specific factors as deemed appropriate. If we determine a quantitative goodwill impairment test is appropriate, the test involves comparing the fair value of a reporting unit to its carrying amount, including goodwill, after any long-lived asset impairment charges. Generally, the fair value representsis determined using discounted projected future cash flows and market multiple of earnings. If the carrying amount of the reporting unit's goodwillunit exceeds the fair value of the reporting unit, a goodwill an impairment loss is recognized in an amount equal to the excess. Determining the fair value of reporting units requires significant management judgment in estimating future cash flows and assessing potential market and economic conditions. It is reasonably possible that our operations will not perform as expected, or that estimates or assumptions could change, which may result in the recording of material non-cash impairment charges during the year in which these determinations take place.


    The COVID-19 pandemic and subsequent mitigation efforts, which included global business shutdowns, the closing of borders and the implementation of mandatory social distancing requirements, created an unprecedented disruption to our business beginning in the first half of 2020. These mitigation efforts coupled with the negative economic impacts to the tourism industry caused some of our reporting units to either have a temporary or sustained decline in revenues and earnings and necessitated changes to our forecasted outlook.We determined the totality of these events constituted a triggering event that required us to perform an interim goodwill impairment assessment as of June 1, 2020. We concluded a triggering event had occurred for six reporting units, resulting in quantitative impairment tests. Three reporting units are within the EFT segment, two reporting units are within the Money Transfer segment, and one reporting unit is within the epay segment.

    The fair value of these reporting units were determined using weighted results from the discounted cash flow model ("DCF model") and guideline public company method ("Market Approach model"). A number of significant assumptions and estimates are involved in the application of the DCF model to forecast operating cash flows, including forecasted revenue, forecasted EBITDA margin, and discount rate. Significant assumptions and inputs in the Market Approach model are EBITDA, EBITDA market multiple, and the estimated control premium. The DCF Model and Market Approach Model utilize Level 3 inputs in the fair value hierarchy as they include unobservable inputs that require significant management assumptions. 


    The results of the June 1, 2020 quantitative test were that three of the six reporting units’ fair value exceeded their respective carrying amounts.For the remaining three reporting units, the quantitative test indicated that the fair value of each of the reporting units was less than the respective carrying amounts. As a result, we recorded a non-cash goodwill impairment charge of $104.6 million with respect to the xe, Innova and Pure Commerce reporting units. A total of $21.9 million of the impairment charge was included within the EFT Segment, and $82.7 million of the impairment charge was included in the Money Transfer Segment.


    Subsequent to June 1, 2020 and through year-end, including the fourth quarter annual impairment test, management monitored whether there were events or changes in circumstances that had occurred, at a reporting unit level, to indicate that goodwill was impaired or further impaired.There were no indications of impairment and no additional non-cash goodwill impairment charges were recorded.


    59


    Acquired finite-lived intangible assets are amortized over their estimated useful lives. We evaluate the recoverability of our intangible assets for possible impairment whenever events or circumstances indicate that the carrying amount of such assets may not be recoverable. The evaluation is performed at the lowest level for which identifiable cash flows are largely


    independent of the cash flows of other assets and liabilities. Recoverability of these assets is measured by a comparison of the carrying amounts to the future undiscounted cash flows the assets are expected to generate. If such review indicates that the
    carrying amount of intangible assets is not recoverable, the carrying amount of such assets is reduced to its fair value. In addition to the recoverability assessment, we routinely review the remaining estimated useful lives of our finite-lived intangible assets. If we reduce the estimated useful life assumption for any asset, the remaining unamortized balance would be amortized over the revised estimated useful life.


    As of December 31, 2019,2020, the Consolidated Balance SheetsSheet includes goodwill of $743.8$665.8 million and acquired intangible assets, net of accumulated amortization, of $141.8$121.9 million. ForThe Company recorded $104.6 million of non-cash goodwill impairment charges and $2.0 million of acquired intangible asset impairment charges for the year ended December 31, 2019, no2020. For more detail on the Company's impairment of goodwill or acquired intangible assets has been identified.

    charges, see Note 9, Goodwill and Acquired Intangible Assets, Net, to the accompanying Consolidated Financial Statements.

    Recently Issued Accounting Pronouncements


    See Item 8 of Part II, "Financial Statements and Supplementary Data - Note 3 - Summary of Significant Accounting Policies and Practices.






    Forward-Looking Statements


    This document contains statements that constitute forward-looking statements within the meaning of section 27A of the Securities Act of 1933 and section 21E of the Securities Exchange Act of 1934 (“("Exchange Act”Act"). Generally, the words "believe," "expect," "anticipate," "intend," "estimate," "will" and similar expressions identify forward-looking statements. However, the absence of these words or similar expressions does not mean the statement is not forward-looking. All statements other than statements of historical facts included in this document are forward-looking statements, including, but not limited to, statements regarding the following:

    our


    • our business plans and financing plans and requirements;
  • trends affecting our business plans and financing plans and requirements;
  • trends affecting our business;
  • the adequacy of capital to meet our capital requirements and expansion plans;
  • the assumptions underlying our business plans;
  • our ability to repay indebtedness;
  • our estimated capital expenditures;
  • the potential outcome of loss contingencies;
  • our expectations regarding the closing of any pending acquisitions;
  • business strategy;
  • government regulatory action;
  • the expected effects of changes in laws or accounting standards;
  • the impact of the COVID-19 pandemic on our results of operations and financial position;
  • technological advances; and
  • projected costs and revenues.

  • Although we believe that the expectations reflected in these forward-looking statements are reasonable, we can give no assurance that these expectations will prove to be correct.


    60


    Investors are cautioned that any forward-looking statements are not guarantees of future performance and involve risks and uncertainties. Actual results may materially differ from those in the forward-looking statements as a result of various factors, including, but not limited to, conditions in world financial markets and general economic conditions, including impacts from the COVID-19 pandemic; the speed and effectiveness of rollouts for vaccines and treatments for COVID-19; the effects in Europe of the U.K.'s departure from the E.U. and economic conditions in specific countries and regions; technological developments affecting the market for our products and services; our ability to successfully introduce new products and services; foreign currency exchange rate fluctuations; the effects of any breach of our computer systems or those of our customers or vendors, including our financial processing networks or those of other third parties; interruptions in any of our systems or those of our vendors or other third parties; our ability to renew existing contracts at profitable rates; changes in fees payable for transactions performed for cards bearing international logos or over switching networks such as card transactions on ATMs; our ability to comply with increasingly stringent regulatory requirements, including anti-money laundering, anti-terrorism, anti-bribery, sanctions, consumer and data protection and the European Union's General Data Protection Regulation and Second Revised Payment Service Directive requirements; changes in laws and regulations affecting our business, including tax and immigration laws and any laws regulating payments, including DCC transactions, changes in our relationships with, or in fees charged by, our business partners; competition; the outcome of claims and other loss contingencies affecting Euronet; the cost of borrowing, availability of credit and terms of and compliance with debt covenants; impacts from the COVID-19 virus; and renewal of sources of funding as they expire and the availability of replacement funding and those factors referred to above and as set forth and more fully described in Part I, Item 1A — Risk Factors. Any forward-looking statements made in this Form 10-K speak only as of the date of this report. Except as required by law, we do not intend, and do not undertake, any obligation to update any forward looking statements to reflect future events or circumstances after the date of such statements.




    Interest rate risk


    As of December 31 2019,, 2020, our total debt outstanding, excluding unamortized debt issuance costs, was $1.1 billion.$1,456.3 million. Of this amount, $437.0$452.2 million, net of debt discounts, or 39%31% of our total debt obligations, relates to our contingent convertible notes havingConvertible Notes that have a fixed coupon rate. Our $525.0 million outstanding principal amount of contingent convertible notesConvertible Notes accrue cash interest at a rate of 0.75% of the principal amount per annum. Based on quoted market prices, as of December 31, 2019,2020, the fair value of our fixed rate convertible notesConvertible Notes was $569.4$667.4 million, compared to a carrying value of $437.0 million.$452.2 million. Interest expense for these notes,the Convertible Notes, including accretion and amortization of deferred debt issuance costs, has a weighted average interest rate of 4.4% annually. Further, as of December 31, 20192020, we had no borrowings$270.4 million outstanding under our Credit Facility.Facility, or 19% of our total debt obligations. Additionally, $673.4$732.8 million, or 60%50% of our total debt obligations, relates to Senior Notes having a fixed coupon rate. Our €600 million outstanding principal amount of Senior Notes accrue cash interest at a rate of 1.375% of the principal per annum. Based on quoted market prices, as of December 31, 2019,2020, the fair value of our fixed rate Senior Notes was $668.2$728.7 million, compared to a carrying value of $673.4 million.$732.8 million. The remaining $6.2$0.9 million, or 1%0.1% of our total debt obligations, is related to borrowings by certain subsidiaries to fund, from time to time, working capital requirements. These arrangements generally are due within one year and accrue interest at variable rates.


    Additionally, as of  December 31, 2019,2020, we had approximately $14.0$12.6 million of finance leases with fixed payment and interest terms that expire between the years of 2020 2021 and 2024 and bear interest at rates between 0.8% and 16.8%2025.


    Our excess cash is invested in instruments with original maturities of three months or less or in certificates of deposit that may be withdrawn at any time without penalty; therefore, as investments mature and are reinvested, the amount we earn will increase or decrease with changes in the underlying short-term interest rates.


    Foreign currency exchange rate risk


    For the years ended December 31, 2020 and 2019, 71% and 2018, 74% and 72% of our revenues, respectively, were generated in non-U.S. dollar countries. We expect to continue generating a significant portion of our revenues in countries with currencies other than the U.S. dollar.


    61


    We are particularly vulnerable to fluctuations in exchange rates of the U.S. dollar to the currencies of countries in which we have significant operations, primarily the euro, British pound, Australian dollar, Polish zloty, Indian rupee, New Zealand dollar, Malaysian ringgit and Hungarian forint. As of December 31, 2019,2020, we estimate that a 10% fluctuation in these foreign currency exchange rates would have the combined annualized effect on reported net income and working capital of approximately $77 $80million to $82 million.$85million. This effect is estimated by applying a 10% adjustment factor to our non-U.S. dollar results from operations, intercompany loans that generate foreign currency gains or losses and working capital balances that require translation from the respective functional currency to the U.S. dollar reporting currency.


    Additionally, we have other non-current, non-U.S. dollar assets and liabilities on our balance sheet that are translated to the U.S. dollar during consolidation. These items primarily represent goodwill and intangible assets recorded in connection with acquisitions in countries other than the U.S. We estimate that a 10% fluctuation in foreign currency exchange rates would have a non-cash impact on total comprehensive income of approximately $140$98 million to $145 $103million as a result of the change in value of these items during translation to the U.S. dollar. For the fluctuations described above, a strengthening U.S. dollar produces a financial loss, while a weakening U.S. dollar produces a financial gain.


    We believe this quantitative measure has inherent limitations and does not take into account any governmental actions or changes in either customer purchasing patterns or our financing or operating strategies. Because a majority of our revenues and expenses are incurred in the functional currencies of our international operating entities, the profits we earn in foreign currencies are positively impacted by a weakening of the U.S. dollar and negatively impacted by a strengthening of the U.S. dollar. Additionally, our debt obligations are primarily in U.S. dollars; therefore, as foreign currency exchange rates fluctuate, the amount available for repayment of debt will also increase or decrease.


    We use derivatives to minimize our exposures related to changes in foreign currency exchange rates and to facilitate foreign currency risk management services by writing derivatives to customers. Derivatives are used to manage the overall market risk associated with foreign currency exchange rates; however, we do not perform the extensive record-keeping required to account for the derivative transactions as hedges. Due to the relatively short duration of the derivative contracts, we use the derivatives primarily as economic hedges. Since we do not designate foreign currency derivatives as hedging instruments pursuant to the accounting standards, we record gains and losses on foreign exchange derivatives in earnings in the period of change.



    A majority of our consumer-to-consumer money transfer operations involve receiving and disbursing different currencies, in which we earn a foreign currency spread based on the difference between buying currency at wholesale exchange rates and selling the currency to consumers at retail exchange rates. We enter into foreign currency forward and cross-currency swap contracts to minimize exposure related to fluctuations in foreign currency exchange rates. The changes in fair value related to these contracts are recorded in Foreign currency exchange (loss) gain, net on the Consolidated Statements of Income. As of December 31, 2019,2020, we had foreign currency derivative contracts outstanding with a notional value of $159.0$246 million, primarily in Australian dollars, British pounds, Canadian dollars, euros and Mexican pesos, that were not designated as hedges and mature within a few days.


    For derivative instruments our xe operations write to customers, we aggregate the foreign currency exposure arising from customer contracts, and hedge the resulting net currency risks by entering into offsetting contracts with established financial institution counterparties as part of a broader foreign currency portfolio. The changes in fair value related to the total portfolio of positions are recorded in Revenues on the Consolidated Statements of Income. As of December 31, 2019,2020, we held foreign currency derivative contracts outstanding with a notional value of $1.2$1.3 billion, primarily in U.S. dollars, euros, British pounds, Australian dollars and New Zealand dollars, that were not designated as hedges and for which the majority mature within the next twelve months.


    We use longer-term foreign currency forward contracts to mitigate risks associated with changes in foreign currency exchange

    rates on certain foreign currency denominated other asset and liability positions. As of December 31, 2019,2020, the Company had
    foreign currency forward contracts outstanding with a notional value of $43$454 million, primarily in euros.


    See Note 11,12, Derivative Instruments and Hedging Activities to our Consolidated Financial Statements for additional information.


    62





    ​​​​​ 

    Page

    Index to Consolidated Financial StatementsPage
    64
    67
    70
    74
    74
    (2) Basis of Preparation74
    75
    (4)82
    (5) Stockholders' Equity83
    85
    86
    86
    87
    88
    89
    92
    95
    97
    101
    102
    104
    108
    110
    110
    111
    112


    63



    62



    Report of Independent Registered Public Accounting Firm


    To the Stockholders and Board of Directors

    Euronet Worldwide, Inc.:


    Opinions on the Consolidated Financial Statements and Internal Control Over Financial Reporting

    We have audited the accompanying consolidated balance sheets of Euronet Worldwide, Inc. and subsidiaries (the Company) as of December 31, 20192020 and 2018,2019, the related consolidated statements of income,operations, comprehensive income, changes in equity, and cash flows for each of the years in the three-year period ended December 31, 2019,2020, and the related notes (collectively, the consolidated financial statements.)statements). We also have audited the Company’s internal control over financial reporting as of December 31, 2019,2020, based on criteria established in Internal Control - Integrated Framework(2013) issued by the Committee of Sponsoring Organizations of the Treadway Commission. 

    In our opinion, the consolidated financial statements referred to above present fairly, in all material respects, the financial position of the Company as of December 31, 20192020 and 2018,2019, and the results of its operations and its cash flows for each of the years in the three-year period ended December 31, 2019,2020, in conformity with U.S. generally accepted accounting principles. Also in our opinion, the Company maintained, in all material respects, effective internal control over financial reporting as of December 31, 20192020 based on criteria established in Internal Control - Integrated Framework (2013) issued by the Committee of Sponsoring Organizations of the Treadway Commission.

    Change in Accounting Principle


    As discussed in Note 313 to the consolidated financial statements, the Company has changed its method of accounting for leases in 2019 due to the adoption of Accounting Standards Codification Topic 842, Leases.

    Leases.
    As discussed in Note 3 to the consolidated financial statements, the Company has changed its method of accounting for revenue recognition in 2018 due to the adoption of Accounting Standards Codification Topic 606, Revenue from Contracts with Customers.
    Basis for Opinions


    The Company’s management is responsible for these consolidated financial statements, for maintaining effective internal control over financial reporting, and for its assessment of the effectiveness of internal control over financial reporting, included in the accompanying Management’s Report Onon Internal Control Over Financial Reporting. Our responsibility is to express an opinion on the Company’s consolidatedfinancial statements and an opinion on the Company’s internal control over financial reporting based on our audits. We are a public accounting firm registered with the Public Company Accounting Oversight Board (United States) (PCAOB) and are required to be independent with respect to the Company in accordance with the U.S. federal securities laws and the applicable rules and regulations of the Securities and Exchange Commission and the PCAOB.


    We conducted our audits in accordance with the standards of the PCAOB. Those standards require that we plan and perform the audits to obtain reasonable assurance about whether the consolidated financial statements are free of material misstatement, whether due to error or fraud, and whether effective internal control over financial reporting was maintained in all material respects.


    Our audits of the consolidated financial statements included performing procedures to assess the risks of material misstatement of the consolidated financial statements, whether due to error or fraud, and performing procedures that respond to those risks. Such procedures included examining, on a test basis, evidence regarding the amounts and disclosures in the consolidated financial statements. Our audits also included evaluating the accounting principles used and significant estimates made by management, as well as evaluating the overall presentation of the consolidated financial statements. Our audit of internal control over financial reporting included obtaining an understanding of internal control over financial reporting, assessing the risk that a material weakness exists, and testing and evaluating the design and operating effectiveness of internal control based on the assessed risk. Our audits also included performing such other procedures as we considered necessary in the circumstances. We believe that our audits provide a reasonable basis for our opinions.

    64


    Definition and Limitations of Internal Control Over Financial Reporting


    A company’s internal control over financial reporting is a process designed to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles. A company’s internal control over financial reporting includes those policies and procedures that (1) pertain to the maintenance of records that, in reasonable detail, accurately and fairly reflect the transactions and

    63


    dispositions of the assets of the company; (2) provide reasonable assurance that transactions are recorded as necessary to permit preparation of financial statements in accordance with generally accepted accounting principles, and that receipts and expenditures of the company are being made only in accordance with authorizations of management and directors of the company; and (3) provide reasonable assurance regarding prevention or timely detection of unauthorized acquisition, use, or disposition of the company’s assets that could have a material effect on the financial statements.


    Because of its inherent limitations, internal control over financial reporting may not prevent or detect misstatements. Also, projections of any evaluation of effectiveness to future periods are subject to the risk that controls may become inadequate because of changes in conditions, or that the degree of compliance with the policies or procedures may deteriorate.


    Critical Audit Matters


    The critical audit matters communicated below are matters arising from the current period audit of the consolidatedfinancial statements that were communicated or required to be communicated to the audit committee and that: (1) relate to accounts or disclosures that are material to the consolidated financial statements and (2) involved our especially challenging, subjective, or complex judgments. The communication of critical audit matters does not alter in any way our opinion on the consolidated financial statements, taken as a whole, and we are not, by communicating the critical audit matters below, providing separate opinions on the critical audit matters or on the accounts or disclosures to which they relate.
    Evaluation of the sufficiency
    Sufficiency of audit evidence over revenue


    As discussed in Note 3 to the consolidated financial statements, the Company earned $2.75$2.48 billion of revenue in 2019.2020. The Company earned revenue by payment and transaction processing and distribution solutions to financial institutions, retailers, service providers and individual consumers (collectively services). The services were provided to customers in 170approximately 175 countries through 66 different business offices in 4143 countries within 3 different reportable operating segments.


    We identified the evaluation of the sufficiency of audit evidence over revenue as a critical audit matter. The Company’scompany’s geographical dispersion of services worldwide, amongst various business lines required especially subjective auditor judgment in evaluating the sufficiency of audit evidence over revenue. Further, our audit team consisted of auditors located in various countries worldwide. This required especially challenging auditor judgment in the level of audit procedures and supervision applied at each country.

    The following are the primary procedures we performed to address this critical audit matter includedmatter. We applied auditor judgment to determine the following. Wenature and extent of procedures to be performed over revenue, including the determination of locations at which those procedures were to be performed.At each Company location selected, we:

    • evaluated the design and tested the operating effectiveness of certain internal controls overrelated to the Company’s revenue process, including controls related toover the consolidationaccurate recording of global revenue amounts. We amounts
    • assessed the training and experience of the auditors on our audit team that were located in countries other than the United States. We States
    • tested a sample of individual revenue transactions at certain locations by comparing amounts recognized by the Company to relevant contracts and or payment and transaction support. After completion of these procedures, we

    We evaluated the overall sufficiency of the audit evidence obtained over revenues.

    Assessmentrevenue by assessing the results of procedures performed, including the carrying valueappropriateness of goodwill ofsuch evidence.


    65


    Goodwill impairment analysis for one reporting unit in the Money Transfer segment


    As discussed in NotesNote 3 and 9 to the consolidated financial statements, the Company performs goodwill impairment testing on an annual basis and whenever events andor changes in circumstances indicate that it is more likely than not (more than 50%) that the fair value of a reporting unit is less than its carrying amount. The goodwill balance as of December 31, 20192020 was $743.8$665.8 million. TheDuring the year ended December 31, 2020, the Company performedrecognized an impairment charge of $104.6 million, including a goodwill impairment test for each reporting unit using a qualitative approach, exceptcharge of $82.7 million for one reporting unit in the Money Transfer segment which was tested using the quantitative approach.

    We identified the assessment of the carryingsegment. The fair value of goodwill for this one reporting unit in the Money Transfer segment using the quantitative approach as a critical audit matter, because significant auditor judgment was required to evaluate the impairment test. The fair value of that reporting unit was performeddetermined using a weighting of a discounted cash flow model and market multiples valuation technique and included keytechnique.


    We identified the evaluation of the goodwill impairment analysis for this one reporting unit in the Money Transfer segment as a critical audit matter.Subjective auditor judgment was required in evaluating certain assumptions used to estimate the fair value of the reporting unit, including assumptions related to (1) the forecasted revenue growth rates, (2) the forecasted operating expense excluding depreciation, amortization, and impairment, (3) discount rate, and (4) earnings before interest, income taxes, depreciation, and amortization (EBITDA) margin, (3) the discount rate, and (4) the EBITDA market multiple. Changes to these key assumptions could have a significant effect on the fair value determination and assessment of the carrying value of the goodwill.

    Specialized skills and knowledge were required in the assessment of the discount rate and EBITDA market multiple.


    The following are the primary procedures we performed to address this critical audit matter includedmatter. We evaluated the following. Wedesign and tested the operating effectiveness of certain internal controls overrelated to the Company’s goodwill impairment assessment process, including controls related to the development of the keysignificant assumptions. We evaluated the Company’s forecasted revenue growth rates and forecasted EBITDA marginoperating expense excluding depreciation, amortization and impairment assumptions by comparing them to external market and industry data. We compared the Company’s historical forecasted results to actual results to assess the Company’s ability to accurately forecast. We involved valuation professionals with specialized skills and knowledge, who assisted in evaluating 1)(1) the Company’s discount rate


    64


    by comparing it against a discount rate range that was independently developed using publicly available third-party market data for comparable entities, and 2)(2) the Company’s EBITDA market multiple, by comparing it against a range of EBITDA multiples todeveloped using publicly available third-party market data for comparable entities.




    /s/ KPMG LLP


    We have served as the Company's auditor since 2003.


    Kansas City, Missouri

    February 28, 202019, 2021

    66


    65


    Consolidated Financial Statements

    Euronet Worldwide, Inc. and Subsidiaries
    Consolidated Balance Sheets

    (in thousands, except share and per share data)

     

    December 31,

     

    2020

     

    2019

    ASSETS

     

     

     

    Current assets:

     

     

     

    Cash and cash equivalents

    $

    1,420,255

     

     

    $

    786,081

     

    ATM cash

    411,054

     

     

    665,641

     

    Restricted cash

    3,334

     

     

    34,301

     

    Settlement assets

    1,140,875

     

     

    1,013,067

     

    Trade accounts receivable, net of credit loss allowance of $5,926 and $3,892

    117,517

     

     

    201,935

     

    Prepaid expenses and other current assets

    272,900

     

     

    217,707

     

    Total current assets

    3,365,935

     

     

    2,918,732

     

    Operating right of use lease assets

    162,074

     

     

    377,543

     

    Property and equipment, net of accumulated depreciation of $490,429 and $410,243 

    378,441

     

     

    359,980

     

    Goodwill

    665,821

     

     

    743,823

     

    Acquired intangible assets, net of accumulated amortization of $175,210 and $204,853

    121,883

     

     

    141,847

     

    Other assets, net of accumulated amortization of $55,710 and $46,788

    232,557

     

     

    115,741

     

    Total assets

    $

    4,926,711

     

     

    $

    4,657,666

     

    LIABILITIES AND EQUITY

     

     

     

    Current liabilities:

     

     

     

    Settlement obligations

    $

    1,140,875

     

     

    $

    1,013,067

     

    Trade accounts payable

    147,593

     

     

    81,743

     

    Accrued expenses and other current liabilities

    404,021

     

     

    294,557

     

    Current portion of operating lease obligations

    52,436

     

     

    127,353

     

    Short-term debt obligations and current maturities of long-term debt obligations

    797

     

     

    6,089

     

    Income taxes payable

    36,359

     

     

    52,583

     

    Deferred revenue

    73,360

     

     

    58,588

     

    Total current liabilities

    1,855,441

     

     

    1,633,980

     

    Debt obligations, net of current portion

    1,437,589

     

     

    1,090,939

     

    Operating lease obligations, net of current portion

    106,502

     

     

    241,977

     

    Deferred income taxes

    37,875

     

     

    56,067

     

    Other long-term liabilities

    43,401

     

     

    55,361

     

    Total liabilities

    3,480,808

     

     

    3,078,324

     

    Equity:

     

     

     

    Euronet Worldwide, Inc. stockholders' equity:

     

     

     

    Preferred Stock, $0.02 par value. 10,000,000 shares authorized; none issued

    0—

     

     

    0—

     

    Common Stock, $0.02 par value. 90,000,000 shares authorized; shares issued 63,366,010 and 62,775,762

    1,267

     

     

    1,256

     

    Additional paid-in capital

    1,228,446

     

     

    1,190,058

     

    Treasury stock, at cost, shares issued 10,631,961 and 8,554,908

    (703,032

    )

     

    (463,704

    )

    Retained earnings

    1,013,155

     

     

    1,016,554

     

    Accumulated other comprehensive loss

    (94,214

    )

     

    (164,890

    )

    Total Euronet Worldwide, Inc. stockholders' equity

    1,445,622

     

     

    1,579,274

     

    Noncontrolling interests

    281

     

     

    68

     

    Total equity

    1,445,903

     

     

    1,579,342

     

    Total liabilities and equity

    $

    4,926,711

     

     

    $

    4,657,666

     

    See accompanying notes to the Consolidated Financial Statements.

    67


    EURONET WORLDWIDE, INC. AND SUBSIDIARIES

    (in thousands, except share and per share data)

     

     

    Year Ended December 31,

     

     

    2020

     

    2019

     

    2018

     

     

     

     

     

     

     

    Revenues

     

    $

    2,482,700

     

     

    $

    2,750,109

     

     

    $

    2,536,629

     

    Operating expenses: 

     

     

     

     

     

     

    Direct operating costs

     

    1,576,699

     

     

    1,556,483

     

     

    1,488,406

     

    Salaries and benefits

     

    404,142

     

     

    394,744

     

     

    360,432

     

    Selling, general and administrative

     

    221,614

     

     

    211,944

     

     

    216,807

     

    Goodwill and acquired intangible assets impairment

     

    106,602

     

     

    0—

     

     

    7,049

     

    Depreciation and amortization

     

    127,021

     

     

    111,744

     

     

    106,021

     

    Total operating expenses

     

    2,436,078

     

     

    2,274,915

     

     

    2,178,715

     

    Operating income

     

    46,622

     

     

    475,194

     

     

    357,914

     

    Other income (expense):

     

     

     

     

     

     

    Interest income

     

    1,040

     

     

    1,969

     

     

    1,320

     

    Interest expense

     

    (36,604

    )

     

    (36,237

    )

     

    (37,573

    )

    Loss from unconsolidated affiliates

     

    0—

     

     

    0—

     

    (117

    )  

    Foreign currency exchange (loss) gain, net

     

    (3,756

    )

     

    2,701

     

     

    (26,655

    )  

    Other gains (losses), net

     

    869

     

    (9,820

    )

     

    27

     

    Other expense, net

     

    (38,451

    )

     

    (41,387

    )

     

    (62,998

    )

    Income before income taxes

     

    8,171

     

     

    433,807

     

     

    294,916

     

    Income tax expense

     

    (11,475

    )

     

    (87,112

    )

     

    (62,785

    )

    Net (loss) income

     

    (3,304

    )

     

    346,695

     

     

    232,131

     

    Less: Net (income) loss attributable to noncontrolling interests

     

    (95

    )

     

    54

     

     

    720


    Net (loss) income attributable to Euronet Worldwide, Inc.

     

    $

    (3,399

    )

     

    $

    346,749

     

     

    $

    232,851

     

     

     

     

     

     

     

     

    (Loss) earnings per share attributable to Euronet Worldwide, Inc. stockholders:

     

     

     

     

     

     

    Basic

     

    $

    (0.06)

     

     

    $

    6.49

     

     

    $

    4.52

     

    Diluted

     

    $

    (0.06)

     

     

    $

    6.31

     

     

    $

    4.26

     

     

     

     

     

     

     

     

    Weighted average shares outstanding:

     

     

     

     

     

     

    Basic

     

    52,659,551

     

     

    53,449,834

     

     

    51,487,557

     

    Diluted

     

    52,659,551

     

     

    54,913,887

     

     

    54,627,747

     

    See accompanying notes to the Consolidated Financial Statements.

    68



    EURONET WORLDWIDE, INC. AND SUBSIDIARIES

    (in thousands)


     

     

    Year Ended December 31,

     

     

    2020

     

    2019

     

    2018

    Net (loss) income

     

    $

    (3,304

    )

     

    $

    346,695

     

     

    $

    232,131

     

    Other comprehensive income (loss), net of tax:

     

     

     

     

     

     

    Translation adjustment

     

    70,794

     

    (13,894

    )

     

    (56,656

    )  

    Comprehensive income

     

    67,490

     

     

    332,801

     

     

    175,475

     

    Comprehensive (income) loss attributable to noncontrolling interests

     

    (213

    )

     

    101

     

     

    791


    Comprehensive income attributable to Euronet Worldwide, Inc.

     

    $

    67,277

     

     

    $

    332,902

     

     

    $

    176,266

     


    See accompanying notes to the Consolidated Financial Statements.


    69




    EURONET WORLDWIDE, INC. AND SUBSIDIARIES
    (in thousands, except share data)
     As of December 31,
     2019 2018
    ASSETS   
    Current assets:   
    Cash and cash equivalents$786,081
     $385,031
    ATM cash665,641
     395,378
    Restricted cash34,301
     31,237
    Settlement assets1,013,067
     915,460
    Trade accounts receivable, net201,935
     202,514
    Prepaid expenses and other current assets217,707
     157,967
    Total current assets2,918,732
     2,087,587
    Operating right of use lease assets377,543
     
    Property and equipment, net of accumulated depreciation of $410,243 at December 31, 2019 and $373,180 at December 31, 2018359,980
     291,869
    Goodwill743,823
     704,197
    Acquired intangible assets, net of accumulated amortization of $204,853 at December 31, 2019 and $190,920 at December 31, 2018141,847
     114,485
    Other assets, net of accumulated amortization of $46,788 at December 31, 2019 and $50,821 at December 31, 2018115,741
     123,017
    Total assets$4,657,666
     $3,321,155
    LIABILITIES AND EQUITY   
    Current liabilities:   
    Settlement obligations$1,013,067
     $915,460
    Trade accounts payable81,743
     72,908
    Accrued expenses and other current liabilities294,557
     252,557
    Current portion of operating lease obligations127,353
     
    Short-term debt obligations and current maturities of long-term debt obligations6,089
     38,017
    Income taxes payable52,583
     40,159
    Deferred revenue58,588
     59,293
    Total current liabilities1,633,980
     1,378,394
    Debt obligations, net of current portion1,090,939
     589,782
    Operating lease obligations, net of current portion241,977
     
    Deferred income taxes56,067
     57,145
    Other long-term liabilities55,361
     62,992
    Total liabilities3,078,324
     2,088,313
    Equity:   
    Euronet Worldwide, Inc. stockholders’ equity:   
    Preferred Stock, $0.02 par value. 10,000,000 shares authorized; none issued
     
    Common Stock, $0.02 par value. 90,000,000 shares authorized; 62,775,762 issued at December 31, 2019 and 59,897,309 issued at December 31, 20181,256
     1,198
    Additional paid-in capital1,190,058
     1,104,264
    Treasury stock, at cost, 8,554,908 shares at December 31, 2019 and 8,077,311 shares at December 31, 2018(463,704) (391,551)
    Retained earnings1,016,554
     669,805
    Accumulated other comprehensive loss(164,890) (151,043)
    Total Euronet Worldwide, Inc. stockholders’ equity1,579,274
     1,232,673
    Noncontrolling interests68
     169
    Total equity1,579,342
     1,232,842
    Total liabilities and equity$4,657,666
     $3,321,155
      
    Number of
    Shares
    Outstanding
    (Common and Treasury)
     
     
    Common
    Stock
     
    Additional
    Paid-in
    Capital
     
     
    Treasury
    Stock
    Balance as of December 31, 2017 52,808,158
     $1,178
     $1,072,005
     $(217,161)
    Net income (loss)
     

     

     

     

    Other comprehensive loss 

     

     

     

    Stock issued under employee stock plans 1,039,480
     20
     15,634
     610
    Share-based compensation 

     

     16,764
     

    Repurchase of shares
    (2,032,599)






    (175,000)
    Other 
    4,959

     

     (139) 

    Balance as of December 31, 2018 51,819,998
     1,198
     1,104,264
     (391,551)
    Net income (loss) 

     

     

     

    Other comprehensive loss 

     

     

     

    Stock issued under employee stock plans 405,617
     8
     13,216
     
    (1,277
    )
    Share-based compensation 

     

     21,439
     

    Issuance of convertible notes, net of tax






    71,659



    Repurchase of shares (493,010)     (70,876)
    Redemptions and conversions of convertible notes, net of tax
    2,488,249

    50

    (20,517)


    Other 

     

     (3) 

    Balance as of December 31, 2019 54,220,854
     1,256
     1,190,058
     (463,704)
    Net (loss) income 

     

     

     

    Other comprehensive income 

     

     

     

    Stock issued under employee stock plans 608,878
     11
     16,437
     435
    Share-based compensation 

     

     21,951
     

    Repurchase of shares (2,095,683)     (239,763)
    Balance as of December 31, 2020 52,734,049
     $1,267
     $1,228,446
     $(703,032)
    See accompanying notes to the Consolidated Financial Statements.

    66
    70


    Euronet Worldwide, Inc. and SubsidiariesEURONET WORLDWIDE, INC. AND SUBSIDIARIES
    Consolidated Statements of IncomeCONSOLIDATED STATEMENT OF CHANGES IN EQUITY (CONTINUED)
    (in thousands, except share and per share data)thousands)
      Year Ended December 31,
      2019 2018 2017
           
    Revenues $2,750,109
     $2,536,629
     $2,252,422
    Operating expenses:      
    Direct operating costs 1,556,483
     1,488,406
     1,356,250
    Salaries and benefits 394,744
     360,432
     310,787
    Selling, general and administrative 211,944
     216,807
     190,302
    Goodwill and acquired intangible assets impairment 
     7,049
     34,056
    Depreciation and amortization 111,744
     106,021
     95,030
    Total operating expenses 2,274,915
     2,178,715
     1,986,425
    Operating income 475,194
     357,914
     265,997
    Other income (expense):      
    Interest income 1,969
     1,320
     2,443
    Interest expense (36,237) (37,573) (32,571)
    (Loss) Income from unconsolidated affiliates 
     (117) 48
    Foreign currency exchange gain (loss), net 2,701
     (26,655) 20,300
    Other (losses) gains, net (9,820) 27
     118
    Other expense, net (41,387) (62,998) (9,662)
    Income before income taxes 433,807
     294,916
     256,335
    Income tax expense (87,112) (62,785) (99,395)
    Net income 346,695
     232,131
     156,940
    Less: Net loss (income) attributable to noncontrolling interests 54
     720
     (95)
    Net income attributable to Euronet Worldwide, Inc. $346,749
     $232,851
     $156,845
           
    Earnings per share attributable to Euronet Worldwide, Inc. stockholders:      
    Basic $6.49
     $4.52
     $2.99
    Diluted $6.31
     $4.26
     $2.85
           
    Weighted average shares outstanding:      
    Basic 53,449,834
     51,487,557
     52,523,272
    Diluted 54,913,887
     54,627,747
     55,116,327
       Retained Earnings 
    Accumulated Other
    Comprehensive Loss
     
     
    Noncontrolling
    Interests
     Total
    Balance as of December 31, 2017 $436,954
     $(94,458) $960
     $1,199,478
    Net income (loss)
     232,851
     

     
    (720
    ) 232,131
    Other comprehensive loss   
    (56,585
    ) 
    (71
    ) 
    (56,656
    )
    Stock issued under employee stock plans   

     

     16,264
    Share-based compensation   

     

     16,764
    Repurchase of shares   

     

     
    (175,000
    )
    Other 

     

     

     
    (139
    )
    Balance as of December 31, 2018
     669,805
     (151,043) 169
     1,232,842
    Net income (loss) 346,749
     

     (54) 346,695
    Other comprehensive loss   (13,847) (47) (13,894)
    Stock issued under employee stock plans   

     

     11,947
    Share-based compensation   

     

     21,439
    Issuance of convertible notes, net of tax








    71,659
    Repurchase of shares       (70,876)
    Redemptions and conversions of convertible notes, net of tax






    (20,467
    )
    Other 

     

     

     (3)
    Balance as of December 31, 2019 1,016,554
     (164,890) 68
     1,579,342
    Net (loss) income (3,399) 

     95 (3,304)
    Other comprehensive income   70,676 118 70,794
    Stock issued under employee stock plans   
     
     16,883
    Share-based compensation   

     

     21,951
    Repurchase of shares       (239,763)
    Balance as of December 31, 2020 $1,013,155
     $(94,214) 281
     $1,445,903
    See accompanying notes to the Consolidated Financial Statements.

    67
    71


    Euronet Worldwide, Inc. and Subsidiaries
    Consolidated Statements of Comprehensive Income

    EURONET WORLDWIDE, INC. AND SUBSIDIARIES

    (in thousands)


     

    Year Ended December 31,

     

    2020

     

    2019

     

    2018

    Net (loss) income 

    $

    (3,304

    ) 

     

    $

    346,695

     

     

    $

    232,131

     

    Adjustments to reconcile net income to net cash provided by operating activities:

     

     

     

     

     

    Depreciation and amortization

    127,021

     

     

    111,744

     

     

    106,021

     

    Share-based compensation

    21,951

     

     

    21,439

     

     

    16,764

     

    Unrealized foreign exchange loss (gain), net

    3,756

     

    (2,701

    )

     

    26,655

    Non-cash impairment of goodwill and acquired intangible assets

    106,602

     

     

    0—

     

     

    7,049

     

    Deferred income taxes

    (23,946

    ) 

     

    17,113

     

     

    2,425

    Loss on early retirement of debt

    0—

     

     

    9,831

     

     

    0—

     

    Loss from unconsolidated affiliates

    0—

     

     

    0—

     

     

    117

    Accretion of convertible debt discount and amortization of debt issuance costs

    18,924

     

     

    17,088

     

     

    14,121

     

    Changes in working capital, net of amounts acquired:

     

     

     

     

     

    Income taxes payable, net

    (16,823

    ) 

     

    13,177

     

    (13,317

    )

    Trade accounts receivable

    63,629

     

    (87,882

    )

     

    26,497

    Prepaid expenses and other current assets

    (168,256

    )

     

    (68,945

    )

     

    (29,066

    )

    Trade accounts payable

    88,687

     

     

    53,550

     

     

    45,562 

     

    Deferred revenue

    10,945

     

     

    132

     

     

    9,349 

     

    Accrued expenses and other current liabilities

    118,618

     

     

    98,459

     

    (37,595

    )

    Changes in non-current assets and liabilities

    (94,299

    )

     

    (25,212

    )

     

    (9,480

    )

    Net cash provided by operating activities

    253,505

     

     

    504,488

     

     

    397,233 

     

    Cash flows from investing activities:

     

     

     

     

     

    Acquisitions, net of cash acquired

    (1,100

    )

     

    (94,187

    )

     

    (12,854

    )

    Purchases of property and equipment

    (97,628

    )

     

    (131,287

    )

     

    (112,484

    )

    Purchases of other long-term assets

    (7,770

    )

     

    (7,274

    )

     

    (8,528

    )

    Other, net

    967

     

     

    3,721

     

     

    1,583

     

    Net cash used in investing activities

    (105,531

    )

     

    (229,027

    )

     

    (132,283

    )

    Cash flows from financing activities:

     

     

     

     

     

    Proceeds from issuance of shares

    18,101

     

     

    14,979

     

     

    18,608

     

    Repurchase of shares

    (241,518

    )

     

    (74,456

    )

     

    (177,855

    )

    Borrowings from revolving credit agreements

    3,113,800

     

     

    2,498,298

     

     

    5,773,294

     

    Repayments of revolving credit agreements

    (2,843,400

    )

     

    (2,714,203

    )

     

    (5,560,089

    )

    Repayments of long-term debt obligations

    0—

     

    (446,702

    )

     

    (52,199

    )

    Net (repayments) borrowing from short-term debt obligations

    (5,157

    )

     

    (32,091

    )

     

    9,472

     

    Proceeds from long-term debt obligations

    0—

     

     

    1,194,900

     

     

    0—

     

    Debt issuance costs

    0—

     

    (17,947

    )

     

    (3,071

    )

    Other, net

    (6,428

    )

     

    (6,480

    )

     

    (6,136)

     

    Net cash provided by financing activities

    35,398

     

     

    416,298

     

     

    2,024

    Effect of exchange rate changes on cash and cash equivalents and restricted cash

    98,757

     

    (5,332

    )

     

    (36,540

    )

    Increase in cash and cash equivalents and restricted cash

    282,129

     

     

    686,427

     

     

    230,434

     

    Cash and cash equivalents and restricted cash at beginning of period

    1,817,379

     

     

    1,130,952

     

     

    900,518

     

    Cash and cash equivalents and restricted cash at end of period

    $

    2,099,508

     

     

    $

    1,817,379

     

     

    $

    1,130,952

     

    72


    EURONET WORLDWIDE, INC. AND SUBSIDIARIES

    CONSOLIDATED STATEMENTS OF CASH FLOWS (CONTINUED)

    (in thousands)


      Year Ended December 31,
      2019 2018 2017
    Net income $346,695
     $232,131
     $156,940
    Other comprehensive income (loss), net of tax:      
    Translation adjustment (13,894) (56,656) 116,401
    Comprehensive income 332,801
     175,475
     273,341
    Comprehensive (income) loss attributable to noncontrolling interests 101
     791
     (292)
    Comprehensive income attributable to Euronet Worldwide, Inc. $332,902
     $176,266
     $273,049







    Year Ended December 31,

    Supplemental Cash Flow Disclosures:

    2020

     

    2019

     

    2018

    Interest paid during the period

    $

    17,319

     

     

    $

    13,125

     

     

    $

    23,554

     

    Income taxes paid during the period

    $

    60,170

     

     

    $

    74,086

     

     

    $

    84,382

     

    See accompanying notes to the Consolidated Financial Statements.


    68
    73


    Euronet Worldwide, Inc. and Subsidiaries
    Consolidated Statements of Changes in Equity
    (in thousands, except share data)

      
    Number of
    Shares
    Outstanding
     
     
    Common
    Stock
     
    Additional
    Paid-in
    Capital
     
     
    Treasury
    Stock
    Balance as of December 31, 2016 52,303,401
     $1,168
     $1,045,663
     $(215,462)
    Net income 

     

     

     

    Other comprehensive loss 

     

     

     

    Stock issued under employee stock plans 504,757
     10
     10,104
     (1,699)
    Share-based compensation 

     

     15,618
     

    Repurchase of shares 

         


    Other 

     


     620
     


    Balance as of December 31, 2017 52,808,158
     1,178
     1,072,005
     (217,161)
    Net income (loss) 

     

     

     

    Other comprehensive loss 

     

     

     

    Stock issued under employee stock plans 1,039,480
     20
     15,634
     610
    Share-based compensation 

     

     16,764
     

    Repurchase of shares (2,032,599)     (175,000)
    Other 4,959
     

     (139) 

    Balance as of December 31, 2018 51,819,998
     1,198
     1,104,264
     (391,551)
    Net income (loss) 

     

     

     

    Other comprehensive loss 

     

     

     

    Stock issued under employee stock plans 405,617
     8
     13,216
     (1,277)
    Share-based compensation 

     

     21,439
     

    Issuance of convertible notes, net of tax 

     

     71,659
     

    Repurchase of shares (493,010)     (70,876)
    Redemptions and conversions of convertible notes, net of tax

     2,488,249
     $50
     (20,517)  
    Other 


       (3)  
    Balance as of December 31, 2019 54,220,854
     $1,256
     $1,190,058
     $(463,704)
    See accompanying notes to the Consolidated Financial Statements.

    69


    EURONET WORLDWIDE, INC. AND SUBSIDIARIES
    Consolidated Statements of Changes in Equity (continued)
    (in thousands)

       Retained Earnings 
    Accumulated Other
    Comprehensive Loss
     
     
    Noncontrolling
    Interests
     Total
    Balance as of December 31, 2016 $278,842
     $(210,662) $1,008
     $900,557
    Net income 156,845
     

     95
     156,940
    Other comprehensive income   116,204
     197
     116,401
    Stock issued under employee stock plans   

     

     8,415
    Share-based compensation   

     

     15,618
    Repurchase of shares   

     

     
    Other 1,267
     


     (340) 1,547
    Balance as of December 31, 2017 436,954
     (94,458) 960
     1,199,478
    Net income (loss) 232,851
     

     (720) 232,131
    Other comprehensive loss   (56,585) (71) (56,656)
    Stock issued under employee stock plans   

     

     16,264
    Share-based compensation   

     

     16,764
    Repurchase of shares       (175,000)
    Other 


     

     


     (139)
    Balance as of December 31, 2018 669,805
     (151,043) 169
     1,232,842
    Net income (loss) 346,749
     

     (54) 346,695
    Other comprehensive loss   (13,847) (47) (13,894)
    Stock issued under employee stock plans   
     
     11,947
    Share-based compensation   

     

     21,439
    Issuance of convertible notes, net of tax   

     

     71,659
    Repurchase of shares       (70,876)
    Redemptions and conversions of convertible notes, net of tax       (20,467)
    Other 
     

     

     (3)
    Balance as of December 31, 2019 $1,016,554
     $(164,890) 68
     $1,579,342
    See accompanying notes to the Consolidated Financial Statements.


    70


    Euronet Worldwide, Inc. and Subsidiaries
    Consolidated Statements of Cash Flows
    (in thousands)
     Year Ended December 31,
     2019 2018 2017
    Net income$346,695
     $232,131
     $156,940
    Adjustments to reconcile net income to net cash provided by operating activities:     
    Depreciation and amortization111,744
     106,021
     95,030
    Share-based compensation21,439
     16,764
     15,618
    Unrealized foreign exchange (gain) loss, net(2,701) 26,655
     (20,300)
    Non-cash impairment of goodwill and acquired intangible assets
     7,049
     34,056
    Deferred income taxes17,113
     2,425
     (10,861)
    Loss on early retirement of debt9,831
     
     
    Loss (income) from unconsolidated affiliates
     117
     (48)
    Accretion of convertible debt discount and amortization of debt issuance costs17,088
     14,121
     13,504
    Changes in working capital, net of amounts acquired:    
    Income taxes payable, net13,177
     (13,317) 23,183
    Trade accounts receivable(87,882) 26,497
     (198,089)
    Prepaid expenses and other current assets(68,945) (29,066) 35,451
    Trade accounts payable53,550
     45,562
     3,840
    Deferred revenue132
     9,349
     3,724
    Accrued expenses and other current liabilities98,459
     (37,595) 106,350
    Changes in non-current assets and liabilities(25,212) (9,480) 27,878
    Net cash provided by operating activities504,488
     397,233
     286,276
    Cash flows from investing activities:     
    Acquisitions, net of cash acquired(94,187) (12,854) 
    Purchases of property and equipment(131,287) (112,484) (97,235)
    Purchases of other long-term assets(7,274) (8,528) (6,039)
    Other, net3,721
     1,583
     1,416
    Net cash used in investing activities(229,027) (132,283) (101,858)
    Cash flows from financing activities:     
    Proceeds from issuance of shares14,979
     18,608
     10,990
    Repurchase of shares(74,456) (177,855) (3,065)
    Borrowings from revolving credit agreements2,498,298
     5,773,294
     2,409,203
    Repayments of revolving credit agreements(2,714,203) (5,560,089) (2,566,621)
    Repayments of long-term debt obligations(446,702) (52,199) (8,907)
    Repayments of finance lease obligations(6,474) (6,137) (4,883)
    Net borrowing from short-term debt obligations(32,091) 9,472
     1,853
    Proceeds from long-term debt obligations1,194,900
     
     
    Debt issuance costs(17,947) (3,071) 
    Other, net(6) 1
     281
    Net cash provided by (used in ) financing activities416,298
     2,024
     (161,149)
    Effect of exchange rate changes on cash and cash equivalents and restricted cash(5,332) (36,540) 65,161
    Increase in cash and cash equivalents and restricted cash686,427
     230,434
     88,430
    Cash and cash equivalents and restricted cash at beginning of period1,130,952
     900,518
     812,088
    Cash and cash equivalents and restricted cash at end of period$1,817,379
     $1,130,952
     $900,518

    Euronet Worldwide, Inc. and Subsidiaries
    Consolidated Statements of Cash Flows - (Continued)
    (in thousands)
    The table below reconciles Cash, Cash and cash equivalents, ATM cash, Restricted cash, Cash and cash equivalents and Restricted cash included within settlement assets.
    Cash and cash equivalents$786,081
     $385,031
     $280,128
    Restricted cash34,301
     31,237
     $32,185
    ATM cash665,641
     395,378
     253,847
    Settlement cash and cash equivalents282,188
     273,948
     285,169
    Settlement restricted cash49,168
     45,358
     49,189
    Cash and cash equivalents and restricted cash at end of period$1,817,379
     $1,130,952
     $900,518
          
    Supplemental Cash Flow Disclosures:     
    Interest paid during the period$13,125
     $23,554
     $20,457
    Income taxes paid during the period$74,086
     $84,382
     $48,644
    Supplemental disclosure of non-cash investing and financing activities:     
    Non-cash consideration received from sale of investment$
     $
     $
    See accompanying notes to the Consolidated Financial Statements.

    71


    Notes to Consolidated Financial Statements

    (1) Organization

    Euronet Worldwide, Inc. (the “Company”"Company" or “Euronet”"Euronet") was established as a Delaware corporation on December 13, 1997 and succeeded Euronet Holding N.V. as the group holding company, which was founded and established in 1994. Euronet is a leading electronic payments provider. Euronet offers payment and transaction processing and distribution solutions to financial institutions, retailers, service providers and individual consumers. Euronet's primary product offerings include comprehensive automated teller machine (“ATM”), point-of-sale (“POS”),ATM, POS, card outsourcing, card issuing and merchant acquiring services, electronic distribution of prepaid mobile airtime and other electronic payment products, and global money transferinternational payment services.


    (2) Basis of Preparation


    The consolidated financial statementsConsolidated Financial Statements have been prepared in conformity with accounting principles generally accepted in the United States (“("U.S. GAAP”GAAP") and pursuant to the rules and regulations of the Securities and Exchange Commission (“SEC”("SEC"). The consolidated financial statementsConsolidated Financial Statements include the accounts of Euronet and its wholly owned and majority owned subsidiaries and all significant intercompany balances and transactions have been eliminated. Euronet's investments in companies that it does not control, but has the ability to significantly influence, are accounted for under the equity method. Euronet is not involved with anyhas no variable interest entities. Results from operations related to entities acquired during the periods covered by the consolidated financial statementsConsolidated Financial Statements are reflected from the effective date of acquisition.


    The preparation of the consolidated financial statementsConsolidated Financial Statements in conformity with U.S. GAAP requires that management make a number of estimates and assumptions relating to the reported amounts of assets and liabilities, the disclosure of contingent assets and liabilities and the reported amounts of revenues and expenses. Significant items subject to such estimates and assumptions include computing income taxes, contingent purchase price consideration, estimating the useful lives and potential impairment of long-lived assets and goodwill, as well as allocating the purchase price to assets acquired and liabilities assumed in acquisitions and revenue recognition. Actual results could differ from those estimates.


    Seasonality



    Euronet’s EFT Processing Segment normally experiences its heaviest demand for dynamic currency conversionDCC services during the third quarter of the fiscal year, normally coinciding with the tourism season. Additionally, the EFT Processing and epay Segments are normally impacted by seasonality during the fourth quarter and first quarter of each year due to higher transaction levels during the holiday season and lower levels following the holiday season. Seasonality in the money transfer segmentMoney Transfer Segment varies by region of the world. In most markets, Euronet usually experiences increased demand for money transfer services from the month of May through the fourth quarter of each year, coinciding with the increase in worker migration patterns and various holidays, and its lowest transaction levels during the first quarter of the year.


    74
    Settlement Assets and Obligations
    As of December 31, 2019, we have recast our Consolidated Balance Sheets to include three new balance sheet captions entitled Settlement assets, Settlement obligations, and ATM cash. The historically reported Cash and cash equivalents and Restricted cash are now presented in Cash and cash equivalents, Restricted cash, ATM cash, or part of Settlement assets.
    ATM cash represents cash included within the ATM network. Settlement assets represents funds received or to be received from agents for unsettled money transfers and due from merchants or unsettled prepaid transactions. Settlement assets consist of cash and cash equivalents, restricted cash, receivables and prepaid expenses and other current assets. Settlement obligations consist of money transfers, payables to agents and content providers. Amounts presented in Cash and cash equivalents as recast represents cash available from operations. Prior year amounts have been recast to conform to current year presentation.



    Foreign currencies


    Assets and liabilities denominated in currencies other than the functional currency of a subsidiary are remeasured at rates of exchange on the balance sheet date. Resulting gains and losses on foreign currency transactions are included in the Consolidated Statements of Income.


    The financial statements of foreign subsidiaries where the functional currency is not the U.S. dollar are translated to U.S. dollars using (i) exchange rates in effect at period end for assets and liabilities, and (ii) weighted average exchange rates during the period for revenues and expenses. Adjustments resulting from translation of such financial statements are reflected in accumulated other comprehensive income (loss) as a separate component of consolidated equity.


    72


    Cash equivalents


    The Company considers all highly liquid investments, with an original maturity of three months or less, and certificates of deposit, which may be withdrawn at any time at the discretion of the Company without penalty, to be cash equivalents.


    ATM Cash

    cash


    ATM cash represents cash within the ATM network either included within ATMs, within dedicated accounts, or in-transit to ATMs.


    Settlement Assetsassets and Obligations

    obligations


    Settlement assets represent funds received or to be received from agents for unsettled money transfers and from merchants for unsettled prepaid transactions. The Company records corresponding settlement obligations relating to amounts payable.

    See Note 4, Settlement assets consist of cashAssets and cash equivalents, restricted cash, receivables and prepaid expenses and other current assets. Cash received by Euronet agents and merchants generally become availableObligations, to the Company within two weeks after initial receipt by the business partner. Receivables, net from business partners represent funds collected by such business partners, but in transit to the Company.
    Euronet has a largeConsolidated Financial Statements for further discussion on settlement assets and diverse business partner base, thereby reducing the credit risk of the Company from any one business partner. In addition, the Company performs ongoing credit evaluations of its business partners’ financial condition and credit worthiness. Inventories represent prepaid cards and prepaid pin numbers that are used to settle amounts due to content providers.

    Settlement obligations consist of money transfers, payables to agents and content providers. Money transfer payables represent amounts to be paid to transferees when they request funds. Most agents typically settle with transferees first then obtain reimbursement from the Company. Money order payables represent amounts not yet presented for payment. Due to the agent funding and settlement process, payables to agents represent amounts due to agents for money transfers that have not been settled with transferees.

    (in thousands)As of December 31, 2019As of December 31, 2018
    Settlement assets:  
    Settlement cash and cash equivalents$282,188
    $273,948
    Settlement restricted cash49,168
    45,358
    Account receivables574,410
    491,102
    Prepaid expenses and other current assets107,301
    105,052
    Total settlement assets$1,013,067
    $915,460
    Settlement obligations:  
    Trade account payables$504,667
    $456,005
    Accrued expenses and other current liabilities508,400
    459,455
    Total settlement obligations$1,013,067
    $915,460
    obligations.



    Property and equipment


    Property and equipment are stated at cost, less accumulated depreciation. Property and equipment acquired in acquisitions have been recorded at estimated fair values as of the acquisition date.


    Depreciation is generally calculated using the straight-line method over the estimated useful lives of the respective assets.


    Depreciation and amortization rates are generally as follows:


    ATMs or ATM upgrades

    5 - 7 years

    Computers and software

    3 - 5 years

    POS terminals

    3 - 5 years

    Vehicles and office equipment

    3 - 10 years

    Leasehold improvements

    Over the lesser of the lease term or estimated useful life


    75


    73


    Goodwill and other intangible assets


    Goodwill - The Company accounts for goodwill and other intangible assets in accordance with Financial Accounting Standards Board (“FASB”("FASB") Accounting Standards Codification (“ASC”("ASC") Topic 350,Intangibles - Goodwill and Other ("ASC 350”350"). In accordance with the requirements of ASC 350 requires that the Company testtests for impairment on an annual basis in the fourth quarter and whenever events or circumstances dictate. Goodwill is allocated among and evaluated for impairment at the reporting unit level, which is defined as an operating segment or one level below an operating segment.


    ASC 350 provides an entity the option to first assess qualitative factors to determine whether the existence of events or circumstances leads to a determination that it is more likely than not (more than 50%) that the estimated fair value of a reporting unit is less than its carrying amount. If an entity elects to perform a qualitative assessment and determines that an impairment is more likely than not, the entity is then required to perform the existing quantitative impairment test (described below), otherwise no further analysis is required. An entity also may elect not to perform the qualitative assessment and, instead, proceed directly to the quantitative impairment test. The Company has a policy for its annual review of goodwill to perform the qualitative assessment for all reporting units not subjected directly to the quantitative impairment test.


    Under the qualitative assessment, various events and circumstances (or factors) that would affect the estimated fair value of a reporting unit are identified (similar to impairment indicators). These factors are then classified by the type of impact they would have on the estimated fair value using positive, neutral, and adverse categories based on current business conditions. Furthermore, the Company considers the results of the most recent quantitative impairment test completed for a reporting unit and compares, among other factors, the weighted average cost of capital ("WACC") between the current and prior years for each reporting unit.


    Under the quantitative impairment test, the evaluation of impairment involves comparing the current fair value of each reporting unit to its carrying value, including goodwill. The Company uses weighted results from the income approach or the discounted cash flow model ("DCF model") and guideline public company method ("Market Approach model") to estimate the current fair value of its reporting units when testing for impairment, as management believes forecasted cash flows and EBITDA are the best indicatorindicators of such fair value. A number of significant assumptions and estimates are involved in the application of the DCF model to forecast operating cash flows, including sales volumes, and gross margins, tax rates, capital spending, discount rates and working capital changes. Most of these assumptions vary significantly among the reporting units. Significant assumptions in the Market Approach model are projected EBITDA, selected market multiple, and the estimated control premium. If the carrying value of goodwill exceeds its fair value, an impairment loss equal to such excess would be recognized.

    The Company completed its annual goodwill impairment testDCF Model and Market Approach Model utilize Level 3 inputs in the fourth quarter of 2019. It determined, after performing a qualitative review of each reporting unit, that it is more likely than not that the fair value of each of our reporting units exceeds the respective carrying amounts, except for one reporting unit. Accordingly, there was an indication of impairment, and the quantitative goodwill impairment test was performed. The quantitative goodwill impairment test showedhierarchy as they include unobservable inputs that there was no indication for impairment for the affected reporting unit.require significant management assumptions.


    76


    Other Intangible Assets- In accordance with ASC 350, intangible assets with finite lives are amortized over their estimated useful lives. Unless otherwise noted, amortization is calculated using the straight-line method over the estimated useful lives of the assets as follows:


    Non-compete agreements

    2 - 5 years

    Trademarks and trade names

    2 - 20 years

    Software

    3 - 10 years

    Customer relationships

    6 - 20 years


    74


    The Company reviews its long-lived assets for impairment whenever events or changes in circumstances indicate that the carrying amount of an asset may not be recoverable. If such events or changes in circumstances are present, a loss is recognized if the carrying value of the asset is in excess of the sum of the undiscounted cash flows expected to result from the use of the asset and its eventual disposition. An impairment loss is measured as the amount by which the carrying amount of the asset exceeds the fair value of the asset. During 2019, the company did not identify an impairment. During 2018, the Company recorded a non-cash impairment charge of $7.0 million related to certain trade names as a result of combining HiFX into xe in order to operate the businesses under one brand name, xe. During 2017, the Company recorded a non-cash impairment charge of $2.3 million related to certain customer relationships as a result of the closure of the Pure Commerce office in South Korea.


    See Note 8,9, Goodwill and Acquired Intangible Assets, Net, to the Consolidated Financial Statements for additional information regarding the impairment of goodwill and other intangible assets.


    Other assets


    Other assets include investments in unconsolidated affiliates, capitalized software development costs and capitalized payments for new or renewed contracts, contract renewals and customer conversion costs. Euronet capitalizes initial payments for new or renewed contracts to the extent recoverable through future operations, contractual minimums and/or penalties in the case of early termination. The Company's accounting policy is to limit the amount of capitalized costs for a given contract to the lesser of the estimated ongoing net future cash flows related to the contract or the termination fees the Company would receive in the event of early termination of the contract by the customer.


    ASC Topic 340, Other Assets and Deferred Costs ("ASC 340”340") requires the deferral of incremental costs to obtain customer contracts, known as contract assets, which are then amortized to expense as part of selling, general and administrative expense over the respective periods of expected benefit. Deferred contract costs are reported on our balance sheet within current or non-current other assets based on the expected life of the related contract. At December 31, 2020 and 2019, we had $143.5 million and $43.7 million, respectively, of deferred contract costs. For the years ended December 31, 2020, 2019 and 2018, we had $43.7$17.2 million, $6.9 million and $32.1 million, respectively, of deferred contract costs related to the fulfillment of future contract obligations. For the years ended December 31, 2019, 2018 and 2017, we had $6.9 million , $6.3 million and $7.2 million of amortization related to these costs, respectively.


    77

    The Company accounts for investments in affiliates using the equity method of accounting when it has the ability to exercise significant influence over the affiliate, but does not have a controlling interest. Equity losses in affiliates are generally recognized until the Company's investment is zero. As of December 31, 2019 and 2018, the Company had no material investments in unconsolidated affiliates.

    Convertible notes


    The Company accounts for its convertible debt instruments that may be settled in cash upon conversion in accordance with ASC Topic 470, Debt ("ASC 470”470"), which requires the proceeds from the issuance of such convertible debt instruments to be allocated between debt and equity components so that debt is discounted to reflect the Company's nonconvertible debt borrowing rate. Further, the Company applies ASC 470-20-35-13, which requires the debt discount to be amortized over the period the convertible debt is expected to be outstanding as additional non-cash interest expense.


    Noncontrolling interests

    The Company accounts for noncontrolling interests in its consolidated financial statements according to ASC Topic 810, Consolidations (“ASC 810”), which requires noncontrolling interests to be reported as a component of equity.

    Business combinations
    The Company accounts for business combinations in accordance with ASC Topic 805, Business Combinations (“ASC 805”), which requires most identifiable assets, liabilities, noncontrolling interests and goodwill acquired in a business combination to be recorded at “full fair value” at the acquisition date. Transaction-related costs are expensed in the period incurred.
    Income taxes


    Income taxes are accounted for under the asset and liability method. Deferred tax assets and liabilities are recognized for the future tax consequences attributable to differences between the financial statement carrying amounts of existing assets and liabilities and their respective tax bases and operating loss and tax credit carryforwards. Deferred tax assets and liabilities are measured using enacted tax rates expected to apply to taxable income in the years in which those temporary differences are expected to be recovered or settled. The effect on deferred tax assets and liabilities of a change in tax rates is recognized in income in the period that includes the enactment date.




    75


    In accordance with ASC Topic 740, Income Taxes ("ASC 740”740"), the Company's policy is to record estimated interest and penalties related to the underpayment of income taxes as income tax expense in the Consolidated Statements of Income. See Note 13,14, Income Taxes, to the Consolidated Financial Statements for further discussion regarding these provisions.


    Presentation of taxes collected and remitted to governmental authorities


    The Company presents taxes collected and remitted to governmental authorities on a net basis in the accompanying Consolidated Statements of Income.


    Fair value measurements


    The Company applies the provisions of ASC Topic 820, Fair Value Measurementsand Disclosures ("ASC 820”820"), regarding fair value measurements for assets and liabilities. ASC 820 defines fair value, establishes a framework for measuring fair value and requires certain disclosures about fair value measurements. The provisions apply whenever other accounting pronouncements require or permit fair value measurements. See Note 17,18, Financial Instruments and Fair Value Measurements, to the Consolidated Financial Statements for the required fair value disclosures.


    Accounting for derivative instruments and hedging activities


    The Company accounts for derivative instruments and hedging activities in accordance with ASC Topic 815, Derivatives and Hedging ("ASC 815”815"), which requires that all derivative instruments be recognized as either assets or liabilities on the balance sheet at fair value. Primarily in the Money Transfer Segment, the Company enters into foreign currency derivative contracts, mainly forward contracts, to offset foreign currency exposure related to money transfer settlement assets and liabilities in currencies other than the U.S. dollar, derivative contracts written to its customers arising from its cross-currency money transfer services and certain assets and liability positions denominated in currencies other than the U.S. dollar. These contracts are considered derivative instruments under the provisions of ASC 815; however, the Company does not designate such instruments as hedges for accounting purposes. Accordingly, changes in the value of these contracts are recognized immediately as a component of foreign currency exchange gain (loss), net in the Consolidated Statements of Income.


    78


    Cash flows resulting from derivative instruments are included in operating activities in the Company's Consolidated Statements of Cash Flows. The Company enters into derivative instruments with highly credit-worthy financial institutions and does not use derivative instruments for trading or speculative purposes. See Note 11,12, Derivative Instruments and Hedging Activities, to the Consolidated Financial Statements for further discussion of derivative instruments.


    Share-based compensation


    The Company follows the provisions of ASC Topic 718, Compensation - StockCompensation ("ASC 718”718"), for equity classified awards, which requires the determination of the fair value of the share-based compensation at the grant date and subsequent recognition of the related expense over the period in which the share-based compensation is earned (“("requisite service period”period").


    The amount of future compensation expense related to awards of nonvested shares or nonvested share units (“("restricted stock”stock") is based on the market price for Euronet Common Stock at the grant date. The grant date is the date at which all key terms and conditions of the grant have been determined and the Company becomes contingently obligated to transfer equity to the employee who renders the requisite service, generally the date at which grants are approved by the Company's Board of Directors or Compensation Committee thereof. Share-based compensation expense for awards with only service conditions is generally recognized as expense on a “straight-line”"straight-line" basis over the requisite service period. For awards that vest based on achieving periodic performance conditions, expense is recognized on a “graded"graded attribution method." The graded attribution method results in expense recognition on a straight-line basis over the requisite service period for each separately vesting portion of an award. The Company has elected to use the “with"with and without method”method" when calculating the income tax benefit associated with its share-based payment arrangements. See Note 15,16, Stock Plans, for further disclosure.


    Revenue recognition


    The Company recognizes revenue when control of the promised goods or services is transferred to our customers, in an amount that reflects the consideration the Company expects to be entitled to receive in exchange for those goods or services. Sales and usage-based taxes are excluded from revenues. A description of the major components of revenue by business segment is as follows:


    EFT Processing - Revenues in the EFT Processing Segment are primarily derived from transaction and management fees and foreign currency exchange margin from owned and outsourced ATM, POS and card processing networks and from the sale of EFT software solutions for electronic payment and transaction delivery systems, and fees or margin earned from value added services, including dynamic currency conversion and domestic and international surcharge.


    76


    Transaction-based fees include charges for cash withdrawals, debit or credit card transactions, balance inquiries, transactions not completed because the relevant card issuer does not give authorization and prepaid mobile airtime recharges. Outsourcing services are generally billed on the basis of a fixed monthly fee per ATM, plus a transaction-based fee. Transaction-based fees are recognized at the time the transactions are processed and outsourcing management fees are recognized ratably over the contract period. These fees can be variable based on transaction volume tiered discounts; however, as all tiered discounts are calculated monthly, the actual discount is recorded on a monthly basis.


    79


    Certain of the Company's non-cancelable customer contracts provide for the receipt of up-front fees from the customer and/or decreasing or increasing fee schedules over the agreement term for substantially the same level of services to be provided by the Company. The Company recognizes revenue under these contracts based on proportional performance of services over the term of the contract. This generally results in “straight-line”"straight-line" (i.e., consistent value per period) revenue recognition of the contracts' total cash flows, including any up-front payment received from the customer.
    customer, which is recorded as deferred revenue upon receipt.


    epay- Revenue generated in the epay Segment is primarily derived from commissions or processing fees associated with distribution and/or processing of prepaid mobile airtime and digital media products. These fees and commissions are received from mobile operators, content vendors or distributors or from retailers. In accordance with ASC 606, commissionsCommissions are recognized as revenue during the period in which the Company provides the service. The portion of the commission that is paid to retailers is generally recorded as a direct operating cost. However, in circumstances where the Company is not the principle obligor in the distribution of the electronic payment products, those commissions are recorded as a reduction of revenue. In selling certain products, the Company is the principle obligor in the arrangements; accordingly, the gross sales value of the products are recorded as revenue and the purchase cost as direct operating cost. Transactions are processed through a network of POS terminals and direct connections to the electronic payment systems of retailers. Transaction processing fees are recognized at the time the transactions are processed.


    Money TransferIn accordance with ASC 606, revenuesRevenues for money transfer and other services represent a transaction fee in addition to a margin earned from purchasing currency at wholesale exchange rates and selling the currency to customers at retail exchange rates. Revenues and the associated direct operating cost are recognized at the time the transaction is processed. The Company has origination and distribution agents in place, which each earn a fee for the respective service. These fees are reflected as direct operating costs.


    Revenues

    In May 2014, the Financial Accounting Standards Board ("FASB") issued Accounting Standards Update (“ASU”)
    2014-09, “Revenue from Contracts with Customers (Topic 606)” (“Topic 606”), and subsequently modified the standard with
    several ASUs. The Company adopted the standard on January 1, 2018 using the modified retrospective method applied to those
    contracts which were not completed as of January 1, 2018. Results for reporting periods beginning after January 1, 2018 are
    presented under Topic 606, while prior period amounts are not adjusted and continue to be reported in accordance with historic
    accounting under Topic 605.


    The Company completed its review of customer contracts relative to the requirements of Topic 606 and concluded that revenues from certain customer contracts in the epay Segment should be recorded differently under the principal versus agent guidance of Topic 606. With respect to those contracts, the Company concluded that it earns a commission from content providers for distributing and processing their prepaid mobile airtime and other electronic payment products, but it is not the principal for the products themselves. As a result, the impact of the change in accounting principle was a reduction of $88.5 million in both revenues and direct operating expenses for the year ended December 31, 2018, with no impact on reported net income.

    Deferred Revenues - The Company records deferred revenues when cash payments are received or due in advance of its performance. The decreaseincrease in the deferred revenue balance for the year ended December 31, 20192020 is primarily driven by $41.4 million of revenues recognized that were included in the deferred revenue balance as of December 31, 2018, largely offset by $40.7$56.4 million of cash payments received in the current year for which the Company has not yet satisfied the performance obligations.obligations, partially offset by $


    41.6 million of revenues recognized that were included in the deferred revenue balance as of December 31, 2019.

    Disaggregation of Revenues - The following table presents the Company's revenues disaggregated by segment and region. The Company believes disaggregation by segment and region best depicts how the nature, amount, timing, and uncertainty of revenue and cash flows are affected by economic factors. The disaggregation of revenues by segment and region is based on management's assessment of segment performance together with allocation of financial resources, both capital and operating support costs, on a segment and regional level. Both segments and regions benefit from synergies achieved through concentration of operations and are influenced by macro-economic, regulatory and political factors in the respective segment


    77


    and region. The Company recognizes foreign exchange revenues from derivative instruments in its xe operations in accordance with ASC Topic 815 and not ASC Topic 606. These revenues are not significant to the Company's consolidated revenues and are included in the following tables.

    80



     

    For the Year Ended December 31, 2020

    (in thousands)

    EFT Processing

     

    epay

     

    Money Transfer

     

    Total

    Europe

    $

    313,953

     

     

    $

    561,514

     

     

    $

    449,299

     

     

    $

    1,324,766

     

    North America

    56,447

     

     

    144,613

     

     

    577,845

     

     

    778,905

     

    Asia Pacific

    98,313

     

     

    100,917

     

     

    124,413

     

     

    323,643

     

    Other

    13

     

     

    28,473

     

     

    32,292

     

     

    60,778

     

    Eliminations

    0—

     

     

    0—

     

     

    0—

     

     

    (5,392)

    Total

    $

    468,726

     

     

    $

    835,517

     

     

    $

    1,183,849

     

     

    $

    2,482,700

     

     

    For the Year Ended December 31, 2019

    (in thousands)

    EFT Processing

     

    epay

     

    Money Transfer

     

    Total

    Europe

    $

    724,163

     

     

    $

    524,907

     

     

    $

    373,302


     

    $

    1,622,372

     

    North America

    35,461

     

     

    151,016

     

     

    573,016

     

     

    759,493

     

    Asia Pacific

    129,060

     

     

    76,491

     

     

    124,934

     

     

    330,485

     

    Other

    28

     

     

    16,915

     

     

    24,974

     

     

    41,917

     

    Eliminations

    0—

     

     

    0—

     

     

    0—

     

     

    (4,158

    )

    Total

    $

    888,712

     

     

    $

    769,329

     

     

    $

    1,096,226

     

     

    $

    2,750,109

     

     For the Year Ended December 31, 2019
    (in thousands)
    EFT
    Processing
     epay 
    Money
    Transfer
     Total
    Europe$724,163
     $524,907
     $373,302
     $1,622,372
    North America35,461
     151,016
     573,016
     759,493
    Asia Pacific129,060
     76,491
     124,934
     330,485
    Other28
     16,915
     24,974
     41,917
    Eliminations
     
     
     (4,158)
    Total$888,712
     $769,329
     $1,096,226
     $2,750,109

     

    For the Year Ended December 31, 2018

    (in thousands)

    EFT
    Processing

     

    epay

     

    Money
    Transfer

     

    Total

    Europe

    $

    608,993 

     

     

    $

    491,282 

     

     

    $

    328,592 

     

     

    $

    1,428,867 

     

    North America

    32,306 

     

     

    165,930 

     

     

    569,005 

     

     

    767,241 

     

    Asia Pacific

    112,294 

     

     

    71,242 

     

     

    127,057 

     

     

    310,593 

     

    Other

    58 

     

     

    15,330 

     

     

    18,308 

     

     

    33,696 

     

    Eliminations

    0—

     

     

    0—

     

     

    0—

     

     

    (3,768

    )

    Total

    $

    753,651 

     

     

    $

    743,784 

     

     

    $

    1,042,962 

     

     

    $

    2,536,629 

     


     For the Year Ended December 31, 2018
    (in thousands)
    EFT
    Processing
     epay 
    Money
    Transfer
     Total
    Europe$608,993
     $491,282
     $328,592
     $1,428,867
    North America32,306
     165,930
     569,005
     767,241
    Asia Pacific112,294
     71,242
     127,057
     310,593
    Other58
     15,330
     18,308
     33,696
    Eliminations
     
     
     (3,768)
    Total$753,651
     $743,784
     $1,042,962
     $2,536,629
    (1) As noted above, prior period amounts have not been adjusted under the modified retrospective method.


     For the Year Ended December 31, 2017
    (in thousands)EFT
    Processing
     epay Money
    Transfer
     Total
    Europe$501,161
     $561,232
     $262,280
     $1,324,673
    North America31,469
     63,148
     513,868
     608,485
    Asia Pacific101,787
     91,516
     101,005
     294,308
    Other142
     18,102
     9,705
     27,949
    Eliminations
     
     
     (2,993)
    Total$634,559
     $733,998
     $886,858
     $2,252,422
    (1) As noted above, prior period amounts have not been adjusted under the modified retrospective method.

    Recently issued accounting pronouncements


    In August 2020, the FASB issued ASU 2020-06, "Accounting for Convertible Instruments and Contracts in an Entity's Own Equity" which simplifies the accounting for convertible instruments by eliminating certain accounting models when the conversion features are not required to be accounted for as derivatives under Topic 815, Derivatives and Hedging, or that do not result in substantial premiums accounted for as paid-in-capital. Under this ASU, certain debt instruments with embedded conversion features will be accounted for as a single liability measured at its amortized cost. Additionally, this ASU eliminates the treasury stock method to calculate diluted earnings per share for convertible instruments. The new guidance is effective for annual periods beginning after December 15, 2021, including interim periods within those fiscal years. Early adoption is permitted. The Company is currently evaluating the impact the adoption of ASU 2020-06 will have on the Consolidated Financial Statements. 

    81


    In March 2020, the FASB issued ASU 2020-04, Reference Rate Reform (Topic 848), which provides optional expedients and exceptions for contracts, hedging relationships, and other transactions affected by reference rate reform due to the anticipated cessation of LIBOR on or before December 31, 2021. This guidance is effective from March 12, 2020 through December 31, 2022 and could impact the accounting for LIBOR provisions in the Company’s unsecured credit agreement. The Company does not expect that the adoption of this guidance will have a significant impact on its Consolidated Financial Statements.

    The Company adopted Accounting Standards Update (ASU) 2016-02, Leases (Topic 842), as amended, as of January 1, 2019, using the modified retrospective approach and comparative periods were not restated. The new standard provides a number of optional practical expedients in transition. The Company elected the “package of practical expedients” which permits the Company not to reassess under the new standard the Company’s prior conclusions about lease identification, lease classification and initial direct costs. The Company also elected to combine lease and non-lease components and to include short term leases with an initial term of 12 months or less on the Consolidated Balance Sheets. In addition, the Company elected the hindsight practical expedient to determine the lease term for existing leases. The election of the hindsight practical expedient resulted in, for substantially all leases in effect on January 1, 2019, the lease term for implementation of this pronouncement, as the period from January 1, 2019 through the lease’s contractual termination date, rather than the actual lease life as set out in the lease agreement. Lease lives for lease agreements committed to on January 1, 2019 and, thereafter, are included based on the lease’s commencement date and termination date. In the application of hindsight, the Company evaluated the performance of all the leases and the associated markets in relation to the Company’s operations, which resulted in the determination that the exercise of renewal options would not be reasonably certain in determining the expected lease term.

    78


    Adoption of the new standard resulted in the recognition of additional operating right of use lease assets and lease liabilities of approximately $269.9 million, as of January 1, 2019.

    In June 2016, the Financial Accounting Standards Board ("FASB") issued ASU 2016-13,Financial Instruments - Credit Losses (Topic(Topic 326), as of January 1, 2020, which requires entities to measure all expected credit losses for financial assets held at the reporting date based on historical experience, current conditions, and reasonable and supportable forecasts. This replacesreplaced the existing incurred loss model and is applicable to the measurement of credit losses on financial assets measured at amortized cost. This guidance is effective for fiscal years, and interim periods within those fiscal years, beginning after December 15, 2019. The adoption of this standard did not have a significant impact on the Company's consolidated financial statementsConsolidated Financial Statements and related disclosures.


    Settlement assets represent funds received or to be received from agents for unsettled money transfers and from merchants for unsettled prepaid transactions. The Company records corresponding settlement obligations relating to amounts payable. Settlement assets consist of cash and cash equivalents, restricted cash, accounts receivable and prepaid expenses and other current assets. Cash received by Euronet agents and merchants generally becomes available to the Company within two weeks after initial receipt by the business partner. Receivables from business partners represent funds collected by such business partners that are in transit to the Company.  

    Settlement obligations consist of money transfers and accounts payable to agents and content providers. Money transfer accounts payable represent amounts to be paid to transferees when they request funds. Most agents typically settle with transferees first and then obtain reimbursement from the Company. Money order accounts payable represent amounts not yet presented for payment. Due to the agent funding and settlement process, accounts payable to agents represent amounts due to agents for money transfers that have not been settled with transferees.

    (4) Stockholders' Equity

    (in thousands)

    As of December 31, 2020

    As of December 31, 2019

    Settlement assets:

     

     

    Settlement cash and cash equivalents

    $

    188,191

     

    $

    282,188

      

    Settlement restricted cash

    76,674

     

    49,168

      

    Account receivables, net of credit loss allowance of $35,800 and $24,046

    641,955

     

    574,410

      

    Prepaid expenses and other current assets

    234,055

     

    107,301

      

    Total settlement assets

    $

    1,140,875

     

    $

    1,013,067

      

    Settlement obligations:

     

     

    Trade account payables

    $

    571,175

     

    $

    504,667

      

    Accrued expenses and other current liabilities

    569,700

     

    508,400

      

    Total settlement obligations

    $

    1,140,875

     

    $

    1,013,067

      


    82


    The table below reconciles cash and cash equivalents, restricted cash, ATM cash, settlement cash and cash equivalents, and settlement restricted cash as presented within "Cash and cash equivalents and restricted cash" in the Consolidated Statement of Cash Flows. 

      As of
    (in thousands) 
    December 31,
    2020
     
    December 31,
    2019
     
    December 31,
    2018
    Cash and cash equivalents $1,420,255
     $
    786,081

     $385,031
    Restricted cash 3,334
     
    34,301

     31,237
    ATM cash 411,054
     
    665,641

     395,378
    Settlement cash and cash equivalents 188,191
     
    282,188

     273,948
    Settlement restricted cash 76,674
     
    49,168

     45,358
    Cash and cash equivalents and restricted cash at end of period $2,099,508
     $
    1,817,379

     $1,130,952



    Earnings Per Share


    Basic earnings per share has been computed by dividing earnings available to common stockholders by the weighted average number of common shares outstanding during the respective period. Diluted earnings per share has been computed by dividing earnings available to common stockholders by the weighted average shares outstanding during the respective period, after adjusting for the potential dilution of options to purchase the Company's Common Stock, assumed vesting of restricted stock and the assumed conversion of the Company's convertible debt.


    The following table provides the computation of diluted weighted average number of common shares outstanding:


     Year Ended December 31,
      2019 2018 2017
    Computation of diluted weighted average shares outstanding:      
    Basic weighted average shares outstanding 53,449,834
     51,487,557
     52,523,272
    Incremental shares from assumed exercise of stock options and vesting of restricted stock 1,464,053
     1,499,713
     1,793,375
    Incremental shares from assumed conversion of convertible debentures 
     1,640,477
     799,680
    Diluted weighted average shares outstanding 54,913,887
     54,627,747
     55,116,327


     

     

    Year Ended December 31,


     

    2020

     

    2019

     

    2018

    Computation of diluted weighted average shares outstanding:

     

     

     

     

     

     

    Basic weighted average shares outstanding

     

    52,659,551


     

    53,449,834

     

     

    51,487,557

     

    Incremental shares from assumed exercise of stock options and vesting of restricted stock

     

    0—

     

     

    1,464,053

     

     

    1,499,713

     

    Incremental shares from assumed conversion of convertible debentures

     

    0—

     

     

    0—

     

     

    1,640,477

     

    Diluted weighted average shares outstanding

     

    52,659,551

     

     

    54,913,887

     

     

    54,627,747

     


    The table includes all stock options and restricted stock that are dilutive to the Company's weighted average common shares outstanding during the period. The calculation of diluted earnings per share excludes stock options or shares of restricted stock that are anti-dilutive to the Company's weighted average common shares outstanding for the years ended December 31, 2020, 2019, 2018 and 20172018 of approximately 2,073,000, 380,000, 458,000 and 798,000,458,000, respectively.


    83


    The Company issued new Convertible Senior Notes ("Convertible Notes") due March 2049 on March 18, 2019 and retired the existing convertible notes ("Retired Convertible Notes") that would have matured in 2044 on May 28, 2019. The Company's Convertible Notes currently have, and the Retired Convertible Notes had, a settlement feature requiring the Company upon conversion to settle the principal amount of the debt and any conversion value in excess of the principal value ("conversion premium"), for cash or shares of the Company's common stock or a combination thereof, at the Company's option. The Company has stated its intent to settle any conversion of these notes by paying cash for the principal value and issuing common stock for any conversion premium. Accordingly, the Convertible Notes and the Retired Convertible Notes were included in the calculation of diluted earnings per share if their inclusion was dilutive. The dilutive effect increases the more the market price exceeds the conversion price. The Retired Convertible Notes had a dilutive effect for the yearsyear ended December 31, 2018 and 2017 as the $102.38 and $84.27 market price per share of Common Stock as of December 31,13, 2018 and 2017 exceeded the $72.18 conversion price per share. The Convertible Notes would only have a dilutive effect if the market price per share of common stock exceeds the conversion price of $188.73 per share. Therefore, according to ASC Topic 260, Earnings per Share ("ASC 260”260"), there was no dilutive effect of the assumed conversion of the debentures as of December 31, 2020 and December 31, 2019, whereas the dilutive effect was 1,640,477 and 799,680 shares for the yearsyear ended December 31, 2018 and 2017, respectively.2018. See Note 10,11, Debt Obligations, to the Consolidated Financial Statements for more information about the convertible notes.Convertible Notes and Retired Convertible Notes.


    Share repurchases


    The Company's Board of Directors hashad authorized a stock repurchase program ("Repurchase Program"), allowing Euronet to repurchase up to $375 million in value or 10.0 million shares of common stock through March 31, 2020. On March 11, 2019, in connection with the issuance of the Convertible Notes, the Board of Directors authorized an additional repurchase program of


    79


    $120 million in value of the Company's common stock through March 11, 2021. On February 26, 2020, the Company put a repurchase program in place to repurchase up to $250 million in value, but not more than five 5.0 million sharesshares of common stock through February 28, 2022. Repurchases under either program may take place in the open market or in privately negotiated transactions, including derivative transactions, and may be made under a Rule 10b5-1 plan. For the yearyears ended December 31, 2020, 2019 and 2018 the Company repurchased $70.9$239.8 million, in value of Euronet Common Stock under the Repurchase Program. For the year ended December 31, 2018, the company repurchased $175$70.9 million, and $175.0 million, respectively, in value of Euronet common stock under the Repurchase Program. No repurchases were made during 2017.
    repurchase programs.


    Preferred Stock


    The Company has the authority to issue up to 10 million shares of preferred stock, of which no shares are currently issued or outstanding.


    Accumulated other comprehensive loss


    As of December 31, 20192020 and 2018,2019, accumulated other comprehensive loss consists entirely of foreign currency translation adjustments. The Company recorded a foreign currency translation gain of $70.8 million, a loss of $13.9 million and a loss of $56.7 million and a gain of $116.4 million for the years ended December 31, 2020, 2019, 2018, and 2017,2018, respectively. There were no reclassifications of foreign currency translation into the Consolidated Statements of Income for the years ended December 31, 2020, 2019, 2018, and 2017.2018.


    Dividends


    No dividends waswere paid on any class of the Company's stock during 2020, 2019, 2018, and 2017.2018.

    84
    (5) Acquisitions



    In accordance with ASC 805, the Company allocates the purchase price of its acquisitions to the tangible assets, liabilities and intangible assets acquired based on fair values. Any excess purchase price over those fair values is recorded as goodwill. The fair value assigned to intangible assets acquired is supported by valuations using estimates and assumptions provided by management. For certain large acquisitions, management engages an appraiser to assist in the valuation process.


    2019 Acquisitions


    On November 30, 2019,, the Company completed the acquisition of a North American based ATM operator with approximately 1,800 ATMs.


    The purchase price was $92.5 million in cash. Approximately $10.1 million of the cash consideration was placed in escrow accounts to satisfy indemnification and working capital obligations of the seller, pursuant to the terms of the purchase agreement.


    The purchase price was preliminarily allocated to the assets acquired and liabilities assumed, including identifiable intangible assets, based on their respective fair values at the date of acquisition. The acquisition has been accounted for as business combinations in accordance with U.S. GAAP and the results of operations have been included from the date of acquisition in the EFT Processing Segment. The historical revenue and earnings were not significant for the purpose of presenting pro forma information for the current or prior-yearpre-acquisition periods.




















    80



    The following table summarizes the preliminary fair values of the assets acquired and liabilities assumed as of the acquisition date.
    (in thousands) As of November 30, 2019
    Cash and cash equivalents $5,325
    Trade accounts receivable 2,167
    Other current assets 798
    Property and equipment 16,542
    Intangible assets 39,000
    Total assets acquired $63,832
       
    Trade accounts payable $(6,790)
    Accrued expenses and other current liabilities (80)
    Total liabilities assumed $(6,870)
       
    Goodwill 35,540
       
    Net assets acquired $92,502


    (in thousands)

     

    As of  November 30, 2019

    Cash and cash equivalents

     

    $

    5,325

     

    Trade accounts receivable

     

    2,167

     

    Other current assets

     

    798

     

    Property and equipment

     

    16,542

     

    Intangible assets

     

    39,000

     

    Total assets acquired

     

    $

    63,832

     

     

     

     

    Trade accounts payable

     

    $

    (6,790

    )

    Accrued expenses and other current liabilities

     

    (80

    )

    Total liabilities assumed

     

    $

    (6,870

    )

     

     

     

    Goodwill

     

    35,540

     

     

     

     

    Net assets acquired

     

    $

    92,502

     


    The Company acquired customer relationship intangible assets with a preliminary fair value of $39.0 million, which are being amortized on a straight-line basis over 20 years.


    Goodwill, with a preliminary value of $35.5 million, arising from the acquisition was included in the EFT Processing Segment and was attributable to expected growth opportunities in the United States. Goodwill and intangible assets associated with this acquisition are deductible for tax purposes.


    85


    Other

    The Company completed three additional acquisitions in 2019 for immaterial amounts.


    2018 Acquisitions
    The Company completed the acquisitions of two small European businesses for an immaterial amount of cash consideration, completing one acquisition in the first quarter of 2018 and completing the other acquisition in the second quarter of 2018. The acquisitions have been accounted for as business combinations in accordance with U.S. GAAP and the results of operations have been included from the respective dates of acquisition in the EFT Processing Segment.

    (6)(7) Restricted Cash

    The restricted cash balances as of December 31, 20192020 and 20182019 were as follows:


     

     

    As of December 31,

    (in thousands)

     

    2020

     

    2019

    Cash held in trust and/or cash held on behalf of others

     

    $

    3,334


     

    $

    34,301

     

    Restricted cash

     

    $

    3,334

     

     

    $

    34,301

     

     

     

     

     

     

    Cash held in trust and/or cash held on behalf of others

     

    $

    64,489

     

     

    $

    44,366

     

    Collateral on bank credit arrangements and other

     

    12,185

     

     

    4,802

     

    Restricted cash included within settlement assets

     

    $

    76,674

     

     

    $

    49,168

     

     

     

     

     

     

    Total Restricted Cash

     

    $

    80,008

     

     

    $

    83,469

     

      As of December 31,
    (in thousands) 2019 2018
    Cash held in trust and/or cash held on behalf of others $34,301
     $31,237
    Restricted cash $34,301
     $31,237
         
    Cash held in trust and/or cash held on behalf of others $44,366
     $35,926
    Collateral on bank credit arrangements and other 4,802
     9,432
    Restricted cash included within settlement assets $49,168
     $45,358
         
    Total Restricted Cash $83,469
     $76,595




    81


    Cash held in trust and/or cash held on behalf of others is in connection with the administration of the customer collection and vendor remittance activities by certain subsidiaries within the Company's epay and EFT Processing Segments. Amounts collected on behalf of certain mobile phone operators and/or merchants are deposited into a restricted cash account. The bank credit arrangements primarily represent cash collateral on deposit with commercial banks to cover guarantees.



    (7)(8) Property and Equipment, Net

    The components of property and equipment, net of accumulated depreciation and amortization as of December 31, 20192020 and 20182019 are as follows:


      As of December 31,
    (in thousands) 2019 2018
    ATMs $474,611
     $378,009
    POS terminals 38,235
     36,521
    Vehicles and office equipment 64,970
     66,117
    Computers and software 191,172
     183,150
    Land and buildings 1,235
     1,252
      770,223
     665,049
    Less accumulated depreciation (410,243) (373,180)
    Total $359,980
     $291,869



     

    As of December 31,

    (in thousands) 

     

    2020

     

    2019

    ATMs

     

    $

    554,508

     

     

    $

    474,611

     

    POS terminals

     

    33,258

     

     

    38,235

     

    Vehicles and office equipment

     

    75,936

     

     

    64,970

     

    Computers and software

     

    203,883

     

     

    191,172

     

    Land and buildings

     

    1,285

     

     

    1,235

     

     

     

    868,870

     

     

    770,223

     

    Less accumulated depreciation

     

    (490,429

    )

     

    (410,243

    )

    Total

     

    $

    378,441

     

     

    $

    359,980

     


    Depreciation and amortization expense related to property and equipment, including property and equipment recorded under finance leases, for the years ended December 31, 2020, 2019, 2018 and 20172018 was $96.1 million, $83.5 million $75.1 millionand $63.4$75.1 million,, respectively.


    86



    Goodwill represents the excess of the purchase price of the acquired business over the estimated fair value of the underlying net tangible and intangible assets acquired.

    The following table summarizes intangible assets as of December 31, 20192020 and 2018:

    2019: 



     

     

    As of December 31, 2020

     

    As of December 31, 2019

    (in thousands)

     

    Gross Carrying Amount

     

    Accumulated Amortization

     

    Gross Carrying Amount

     

    Accumulated Amortization

    Customer relationships

     

    $

    186,749

     

     

    $

    (99,131

    )

     

    $

    240,027

     

     

    $

    (139,319

    )

    Trademarks and trade names

     

    46,762

     

     

    (31,327

    )

     

    45,347

     

     

    (28,123

    )

    Software

     

    61,602

     

     

    (42,772

    )

     

    59,244

     

     

    (35,362

    )

    Non-compete agreements

     

    1,980

     

     

    (1,980

    )

     

    2,082

     

     

    (2,049

    )

         Total

     

    $

    297,093

     

     

    $

    (175,210

    )

     

    $

    346,700

     

     

    $

    (204,853

    )
      As of December 31, 2019 As of December 31, 2018
    (in thousands) 
    Gross Carrying
    Amount
     
    Accumulated
    Amortization
     
    Gross Carrying
    Amount
     
    Accumulated
    Amortization
    Customer relationships $240,027
     $(139,319) $199,581
     $(133,863)
    Trademarks and trade names 45,347
     (28,123) 45,233
     (25,837)
    Software 59,244
     (35,362) 58,515
     (29,420)
    Non-compete agreements 2,082
     (2,049) 2,076
     (1,800)
    Total $346,700
     $(204,853) $305,405
     $(190,920)




    82



    The following table summarizes the goodwill and amortizable intangible assets activity for the years ended December 31, 20192020 and 2018:
      (in thousands) 
    Acquired
    Intangible
    Assets
     Goodwill 
    Total
    Intangible
    Assets
    Balance as of January 1, 2018 $150,543
     $717,386
     $867,929
    Increases (decreases):  
      
      
    Acquisitions 
     20,742
     20,742
    Impairment (7,049) 
     (7,049)
    Amortization (22,562) 
     (22,562)
    Other (primarily changes in foreign currency exchange rates) (6,447) (33,931) (40,378)
    Balance as of December 31, 2018 114,485
    ��704,197
     818,682
    Increases (decreases):      
    Acquisitions 46,246
     35,305
     81,551
    Impairment 
     
     
    Amortization (20,374) 
     (20,374)
    Other (primarily changes in foreign currency exchange rates) 1,490
     4,321
     5,811
    Balance as of December 31, 2019 $141,847
     $743,823
     $885,670
    2019:


      (in thousands)

     

    Acquired Intangible Assets

     

    Goodwill

     

    Total Intangible Assets

    Balance as of January 1, 2019

     

    $

    114,485

     

     

    $

    704,197

     

     

    $

    818,682

     

    Increases (decreases):

     

     

     

     

     

     

     

     

     

    Acquisitions (see footnote 6)

     

    46,246

     

     

    35,305

     

     

    81,551

     

    Impairment

     

    0—


     

    0—

     

     

    0—


    Amortization

     

    (20,374

    )

     

    0—

     

     

    (20,374

    )

    Other (primarily changes in foreign currency exchange rates)

     

    1,490


     

    4,321

     

     

    5,811


    Balance as of December 31, 2019

     

    141,847

     

     

    743,823

     

     

    885,670

     

    Increases (decreases):

     

     

     

     

     

     

    Acquisitions

     

    1,575

     

     

    (265

    )

     

    1,310

     

    Impairment

     

    (2,048

    )

     

    (104,554

    )

     

    (106,602

    )

    Amortization

     

    (22,867

    )

     

    0—

     

     

    (22,867

    )

    Other (primarily changes in foreign currency exchange rates)

     

    3,376

     

     

    26,817

     

     

    30,193

     

    Balance as of December 31, 2020

     

    $

    121,883

     

     

    $

    665,821

     

     

    $

    787,704

     


    87


    Impairment Charges

    The COVID-19 pandemic and subsequent mitigation efforts, which include global business shutdowns, the closing of borders and the implementation of mandatory social distancing requirements, has created an unprecedented disruption to our business beginning in the first half of 2020. These mitigation efforts coupled with the negative economic impacts to the tourism industry caused a decline in revenues, earnings, and necessitated changes to our forecasted outlook. The Company performs its annualdetermined the totality of these events constituted a triggering event that required us to perform an interim goodwill impairment test duringassessment as of June 1, 2020. The Company concluded a triggering event had occurred for 6 reporting units, resulting in quantitative impairment tests. NaN reporting units were within the fourth quarter of each year. The annual goodwill impairment test completed duringEFT segment, 2 reporting units were within the fourth quarter ofMoney Transfer segment, and 12019 reporting unit was within the epay segment.  resulted in no impairment charges. During the fourth quarter of 2018,As a result, the Company recorded a $7.0non-cash goodwill impairment charge of $104.6 million with respect to the xe, Innova and Pure Commerce reporting units. $21.9 million of the impairment charge was included within the EFT Segment, and $82.7 million of the impairment charge was included in the Money Transfer Segment. 


    During the second half of 2020, the Company recorded a $2.0 millionnon-cash impairment charge for acquired intangible assets, specifically the HiFX trade name, related to rebrandingcustomer lists in the xe reporting unit.  

    During 2018, the Company recorded a non-cash acquired intangible asset impairment charge of $7.0 million related to certain trade names as a result of combining HiFX into xe in order to operate the business tounder one brand name, xe.

    Of the total goodwill balance of $743.8$665.8 million as of December 31, 20192020, $474.7403.7 million relates to the Money Transfer Segment, $128.9136.5 million relates to the epay Segment and the remaining $140.2125.6 million relates to the EFT Processing Segment. Amortization expense for intangible assets with finite lives was $22.9 million, $20.4 million, $22.6 million and $24.522.6 million for the years ended December 31, 20192020, 20182019 and 2017,2018, respectively. Estimated annual amortization expense, before income taxes, on intangible assets with finite lives as of December 31, 20192020, is expected to total $22.9 million$23.1 million for 2020, $22.2 million for 2021, $21.121.8 million for 2022, $16.316.8 million for 2023, and $9.89.9 million for 2024.2024, and $6.5 million for 2025.


    (9)(10) Accrued Expenses and Other Current Liabilities

    The balances as ofDecember 31, 2020 and 2019 and 2018 were as follows:


     

     

    As of December 31,

    (in thousands)

     

    2020

     

    2019

    Accrued expenses 

     

    $

    331,713

     

     

    $

    246,699

     

    Derivative liabilities

     

    65,905

     

     

    41,935

     

    Current portion of finance lease obligations

     

    6,403

     

     

    5,919

     

    Deferred income taxes

     

    0—

     

     

    4

     

    Total

     

    $

    404,021

     

     

    $

    294,557

     

    88


      As of December 31,
    (in thousands) 2019 2018
    Accrued expenses $246,699
     $210,997
    Derivative liabilities 41,935
     36,102
    Current portion of finance lease obligations 5,919
     5,458
    Deferred income taxes 4
     
    Total $294,557
     $252,557




    83


    (10) Debt Obligations

    Debt obligations consist of the following as of December 31, 20192020 and 20192018:

      As of December 31,
    (in thousands) 2019 2018
    Credit Facility:    
    Revolving credit agreements $
     $215,725
    Convertible Debt:    
    0.75% convertible notes, unsecured, due 2049 436,965
     
    1.50% convertible notes, unsecured, due 2044 
     379,859
         
    1.375% Senior Notes, due 2026 673,440
     
         
    Other obligations 6,215
     38,513
         
    Total debt obligations $1,116,620
     $634,097
    Unamortized debt issuance costs (19,592) (6,298)
    Carrying value of debt $1,097,028
     $627,799
    Short-term debt obligations and current maturities of long-term debt obligations (6,089) (38,017)
    Long-term debt obligations $1,090,939
     $589,782


     

     

    As of December 31,

    (in thousands)

     

    2020

     

    2019

    Credit Facility: 

     

     

     

     

    Revolving credit agreement

     

    $

    270,400

     

     

    $

    0—

     

    Convertible Debt:

     

     

     

     

    0.75% convertible notes, unsecured, due 2049

     

    452,228

     

     

    436,965

     

     

     

     

     

     

    1.375% Senior Notes, due 2026

     

    732,840

     

     

    673,440

     

     

     

     

     

     

    Other obligations

     

    850

     

     

    6,215

     

     

     

     

     

     

    Total debt obligations

     

    $

    1,456,318

     

     

    $

    1,116,620

     

    Unamortized debt issuance costs

     

    (17,932

    )

     

    (19,592

    )

    Carrying value of debt

     

    $

    1,438,386

     

     

    $

    1,097,028

     

    Short-term debt obligations and current maturities of long-term debt obligations

     

    (797

    )

     

    (6,089

    )

    Long-term debt obligations

     

    $

    1,437,589

     

     

    $

    1,090,939

     


    As of December 31, 2019,2020, aggregate annual maturities of long-term debt are $6.1 $0.8 million in 2020, $0.12021, $0.1 million due in 2021,2022, $270.4 million due in 2023, no maturities between 2022 andin 2024, and $1.2 $1.2 billion thereafter. This maturity schedule reflects the revolving credit facility maturing in 2023 and the Convertible Notes maturing in 2025, coinciding with the terms of the initial put option by holders of the Convertible Notes. It also reflects the maturing of the 1.375% Senior Note of €600600 million ($673.4732.8 million) due in 2026.


    Credit Facility

    In the early fourth quarter of


    On October 17, 2018, the Company early retired the senior securedentered into an unsecured revolving bank credit facilityagreement (the "Credit Facility") with a syndicate of financial institutions. The Credit Facility was subsequently replaced by a new unsecured credit agreement for $1.0 $1.0 billion that expires on October 17, 2023. Fees and interest on borrowings are based upon the Company's corporate credit rating and are based, in the case of letter of credit fees, on a margin , and in the case of interest, on a margin over London Inter-Bank Offered Rate (“LIBOR”("LIBOR") or a margin over the base rate, as selected by the Company, with the applicable margin ranging from 1.125%1.125% to 2.0%2.0% (or 0.175%0.175% to 1.0%1.0% for base rate loans). The unsecured credit agreementCredit Facility allows for borrowings in Australian Dollars,dollars, British Pounds Sterling,pounds sterling, Canadian Dollars,dollars, Czech Koruna,koruna, Danish Krone, Euros,krone, euro, Hungarian Forints,forints, Japanese Yen,yen, New Zealand Dollars,dollars, Norwegian Krone,krone, Polish Zlotys,zlotys, Swedish Krona,krona, Swiss Francs,francs, and U.S. Dollars.dollars. The revolving credit facilityCredit Facility contains a $200$200 million sublimit for the issuance of letters of credit, a $50 million sublimit for U.S. Dollardollar swingline loans, and a $90$90 million sublimit for certain foreign currencies swingline loans.


    The retiredweighted average interest rate of the Company's borrowings under the Credit Facility provided an aggregate amountwas 1.2%as of $675 million, consisting of a $590 million five-year revolving credit facility, a $10 millionDecember 31, 2020. five-year India revolving credit facility and a $75 million five-year term loan. Fees and interest on borrowings varied based upon the Company's consolidated total leverage ratio (as defined in the amended and restated credit agreement) and were based, in the case of letter of credit fees, on a margin, and in the case of interest, on a margin over LIBOR or a margin over the base rate, as selected by the Company, with the applicable margin ranging from 1.375% to 2.375% (or 0.375% to 1.375% for base rate loans). The base rate is the highest of (i) the Bank of America prime rate, (ii) the Federal Funds rate plus 0.50% or (iii) the Fixed LIBOR rate plus 1.00%. The term loan was subject to scheduled quarterly amortization payments, as set forth in the amended and restated credit agreement.


    89



    As of December 31, 20192020 and 2018,2019, the Company had stand-by letters of credit/bank guarantees outstanding againstunder the revolving credit facilitiesCredit Facility of $53.0 $60.8 million and $47.1$53.0 million, respectively. Stand-by letters of credit/bank guarantees reduce the Company's borrowing capacity under the revolving credit facilityCredit Facility and are generally used to secure trade credit and performance obligations. As of December 31, 20192020 and 2018,2019, the stand-by letters of credit interest charges were each 1.1%1.1% per annum, respectively.

    84


    The unsecured credit agreementCredit Facility contains customary affirmative and negative covenants, events of default and financial covenants, including: (i) as of the end of each fiscal quarter ended on March 31, September 30 and December 31, a Consolidated Total Leverage Ratio not to be greater than 3.5 to1.0;to 1.0; (ii) as of the end of each fiscal quarter ended on June 30, a Consolidated Total Leverage Ratio not to be greater than 4.0 to1.0;to 1.0; provided that, not more than two times prior to the expiration date, that a Material Acquisition has been consummated, for any period of four consecutive fiscal quarters following such Material Acquisition, the Consolidated Total Leverage Ratio will be not greater than 4.0 to1.0to 1.0 for fiscal quarters ended on March 31, September 30 and December 31 and not greater than 4.5 to1.0to 1.0 for fiscal quarters ended on June 30; provided, further, that following such four consecutive fiscal quarters for which the maximum Consolidated Total Leverage Ratio is increased, the maximum Consolidated Total Leverage Ratio shall revert to the levels set forth in clauses (i) and (ii) above for not fewer than two fiscal quarters before a subsequent Increase Notice is delivered to the syndicate of financial institutions; and (iii) a Consolidated Interest Coverage Ratio not less than 4.0 to 1.0. Subject to meeting certain leverage ratio and liquidity requirements as contained in the unsecured credit agreement, the Company is permitted to pay dividends, repurchase common stock and repurchase subordinated debt.On September 17, 2020, the Company and certain of its subsidiaries entered into an amendment (the "Amendment") to the Credit Facility. Under the Amendment, the Consolidated Total Leverage Ratio, as defined in the Credit Facility, was modified to reduce the amount of consolidated funded debt by the amount of cash and cash equivalents on the Company's consolidated balance sheet and the Consolidated Interest Coverage Ratio now includes a one-time option to reduce the ratio to 3.5 to 1.0 from 4.0 to 1.0 for a period of up to three consecutive quarters.The Company was in compliance with all debt covenants as of December 31, 2019.
    The Company and certain subsidiaries have guaranteed the repayment of obligations under the credit agreement.
    Uncommited2020.


    Uncommitted Line of Credit

    During


    On September 4, 2019, the Company entered into an Uncommitted Loan Agreement with Bank of America which may provideprovided Euronet up to $100.0 $100.0 million under an uncommitted line of credit. Interest on borrowings iswas equal to LIBOR plus 0.65% and the agreement expireswas set to expire September 4, 2020. AsDuring the three months ended June 30, 2020, the Company and Bank of December 31, 2019, no amounts were outstanding underAmerica mutually agreed to terminate the line of credit.

    Uncommitted Loan Agreement.


    Convertible Debt


    On March 18, 2019, the Company completed the sale of $525.0$525.0 million of Convertible Senior Notes ("Convertible Notes"). The Convertible Notes mature in March 2049 unless redeemed or converted prior to such date, and are convertible into shares of Euronet Common Stock at a conversion price of approximately $188.73$188.73 per share if certain conditions are met (relating to the closing price of Euronet Common Stock exceeding certain thresholds for specified periods). Holders of the Convertible Notes have the option to require the Company to purchase their notes on each of March 15, 2025, March 15, 2029, March 15, 2034, March 15, 2039 and March 15, 2044 at a repurchase price equal to 100% of the principal amount of the Convertible Notes to be repurchased, plus accrued and unpaid interest to, but excluding, the relevant repurchase date. In connection with the issuance of the Convertible Notes, the Company recorded $12.8 $12.8 million in debt issuance costs, which are being amortized through March 1, 2025.


    90


    The Company may not redeem the Convertible Notes prior to September 20, 2022. The Company may redeem for cash all or any portion of the Convertible Notes, at its option, (i) on or after September 20, 2022 if the closing sale price of the Company's Common Stock has been at least 130% of the conversion price then in effect for at least 20 trading days (whether or not consecutive) during any 30 consecutive trading day period (including the last trading day of such period) ending on, and including, the trading day immediately preceding the date on which the Company provides notice of redemption and (ii) on or after March 20, 2025 and prior to the maturity date, regardless of the foregoing sale price condition, in each case at a redemption price equal to 100% of the principal amount of the Convertible Notes to be redeemed, plus accrued and unpaid interest to, but excluding, the redemption date. No sinking fund is provided for the Convertible Notes. In addition, if a fundamental change, as defined in the Indenture, occurs prior to the maturity date, holders may require the Company to repurchase for cash all or part of their Convertible Notes at a repurchase price equal to 100% of the principal amount of the Convertible Notes to be repurchased, plus accrued and unpaid interest to, but excluding, the fundamental change repurchase date. As of December 31, 20192020 the conversion threshold was not met and the Convertible Notes were not convertible during the first quarter of 2020.
    met.


    In accordance with ASC 470-20-30-27, proceeds from the issuance of convertible debt is allocated between debt and equity components so that debt is discounted to reflect the Company's nonconvertible debt borrowing rate. ASC 470-20-35-13 requires the debt discount to be amortized over the period the convertible debt is expected to be outstanding as additional non-cash interest expense. The allocation resulted in an increase to additional paid-in capital of $99.7 $99.7 million for the Convertible Notes.


    The Company used $94.2$94.2 million of the net proceeds from the issuance of the new debtConvertible Notes to repurchase $49$49.0 million aggregate principal amount of the Company's 1.5% 1.5% Convertible Senior Notes due 2044 (the "Retired Convertible Notes") from a limited number of holders in privately negotiated transactions.


    On March 18, 2019, the Company provided a notice of redemption to the trustee of the indenture governing the Retired Convertible Notes (the "Existing Indenture"), pursuant to which the Company would redeem all of the remaining principal amount outstanding of the Retired Convertible Notes on May 28, 2019 (the "Redemption Date") for cash at a redemption price equal to 100%100% of the principal amount of the Retired Convertible Notes redeemed plus accrued and unpaid interest, if any, to, but excluding, the Redemption Date. The issuance of the Convertible Notes and the conversion of the Retired Convertible


    85


    Notes, resulted in a $25.6 million recognition and a $34.2 million reversal of deferred tax liabilities within the additional paid-in capital as of December 31, 2019, respectively.


    Prior to the Redemption Date, approximately $352.4$352.4 million principal amount of the Retired Convertible Notes were submitted for conversion. The Company elected to settle the conversion of such Retired Convertible Notes through a combination of cash and stock. The Company paid cash equal to $1,000$1,000 for each $1,000$1,000 principal amount of Retired Convertible Notes submitted for conversion and satisfied the remainder of the conversion obligation by issuing shares of the Company's Common Stock valued at $147.24$147.24 per share. As a result, the Company paid cash of $352.4$352.4 million and issued approximately 2.5 million shares of its Common Stock. In accordance with ASC 470, the Company recognized a loss of $9.8 million on the conversion and redemption for the year ended December 31, 2019, representing the difference between the fair value of the Retired Convertible Notes converted and the carrying value of the bonds at the time of conversion. The Company is using the remainder of the net proceeds from the issuance of the Convertible Notes to finance the further growth of the businessbusiness.

    .


    Contractual interest expense for the Retired Convertible Notes was $1.5 million and $6.0$1.5 million for the year ended December 31, 2019 and 2018, respectively. Accretionaccretion expense was $4.6$4.6 million for the year ended December 31, 2019 and $11.5 million for the year ended December 31, 2018..

    91



    Contractual interest expense for the Convertible Notes was $3.1$3.9 million and $3.1 millionfor the years ended December 31, 2020 and 2019, respectively. Accretion expense was $15.3 million and $11.6 million for the years ended December 31, 2020 and 2019, respectively. The effective interest rate was 4.4% for the year ended December 31, 2019. Accretion expense was $11.6 million for the year ended December 31, 2019. The effective interest rate was 4.4% for the year ended December 31, 2019.2020. As of December 31, 2019,2020, the unamortized discount was $88.0$72.8 million and will be amortized through March 2025.

    2025.


    1.375% Senior Notes due 2026


    On May 22, 2019, the Company completed the sale of  €600€600 million ($669.9 million) aggregate principal amount of Senior Notes that expiremature on May 2026 (the “Senior Notes”"Senior Notes"). The Senior Notes accrue interest at a rate of 1.375%1.375% per year, payable annually in arrears commencing May 22, 2020, until maturity or earlier redemption. As of December 31, 2019,2020, the Company has outstanding €600 million€600 million ($673.4732.8 million) principal amount of the Senior Notes. In addition, the Company may redeem some or all of these notes on or after February 22, 2026 at their principal amount plus any accrued and unpaid interest.


    As of December 31, 2020, the Company had $6.6 millionof unamortized debt issuance costs related to the Senior Notes.

    Other obligations


    Certain of the Company's subsidiaries have available lines of credit and overdraft credit facilities that generally provide for short-term borrowings that are used from time to time for working capital purposes. As of December 31, 20192020 and 2018,2019, borrowings under these arrangements were $6.2 $0.9 million and $38.5$6.2 million, respectively. As of December 31, 2019,2020, there was $6.2 $0.8 million due in 20202021 under these other obligation arrangements.


    (11)(12) Derivative Instruments and Hedging Activities

    The Company is exposed to foreign currency exchange risk resulting from (i) the collection of funds or the settlement of money transfer transactions in currencies other than the U.S. dollar, (ii) derivative contracts written to its customers in connection with providing cross-currency money transfer services and (iii) certain foreign currency denominated other asset and liability positions. The Company enters into foreign currency derivative contracts, primarily foreign currency forwards and cross-currency swaps, to minimize its exposure related to fluctuations in foreign currency exchange rates. As a matter of Company policy, the derivative instruments used in these activities are economic hedges and are not designated as hedges under ASC 815, primarily due to either the relatively short duration of the contract term or the effects of fluctuations in currency exchange rates arebeing reflected concurrently in earnings for both the derivative instrument and the transaction and have an offsetting effect.


    Foreign currency exchange contracts - Ria Operations and Corporate


    In the United States, the Company uses short-duration foreign currency forward contracts, generally with maturities up to 14 days, to offset the fluctuation in foreign currency exchange rates on the collection of money transfer funds between initiation of a transaction and its settlement. Due to the short duration of these contracts and the Company’sCompany's credit profile, the Company is generally not required to post collateral with respect to these foreign currency forward contracts. Most derivative contracts


    86


    executed with counterparties in the U.S. are governed by an International Swaps and Derivatives Association agreement that includes standard netting arrangements; therefore, asset and liability positions from forward contracts and all other foreign exchange transactions with the same counterparty are net settled upon maturity. As of December 31, 20192020 and 2018,2019, the Company had foreign currency forward contracts outstanding in the U.S. with a notional value of $159.0 $246.0 million and $251.1$159.0 million, respectively. The foreign currency forward contracts consist primarily in Australian dollars, Canadian dollars, British pounds, euros and Mexican pesos.


    92



    In addition, the Company uses forward contracts, typically with maturities from a few days to less than one year, to offset
    foreign exchange rate fluctuations on certain short-term borrowings that are payable in currencies other than the U.S dollar. As ofDecember 31, 2020and2019, and 2018, the Company had foreign currency forward contracts outstanding with a notional value of $43$454.3 million and $64.3 $42.9million, respectively, primarily in euros.

    Foreign currency exchange contracts - xe Operations


    xe, writes derivative instruments, primarily foreign currency forward contracts and cross-currency swaps, mostly with counterparties comprised of individuals and small-to-medium size businesses and derives a currency margin from this activity as part of its operations. xe aggregates its foreign currency exposures arising from customer contracts and hedges the resulting net currency risks by entering into offsetting contracts with established financial institution counterparties. Foreign exchange revenues from xe's total portfolio of positions were $18.9$68.2 million, $69.2$71.1 million and $72.5$69.2 million for the years ended December 31, 2020, 2019 2018 and 2017,2018, respectively. All of the derivative contracts used in the Company' s xe operations are economic hedges and are not designated as hedges under ASC 815. The duration of these derivative contracts is generally less than one year.


    The fair value of xe's total portfolio of positions can change significantly from period to period based on, among other factors, market movements and changes in customer contract positions. xe manages counterparty credit risk (the risk that counterparties will default and not make payments according to the terms of the agreements) on an individual counterparty basis. It mitigates this risk by entering into contracts with collateral posting requirements and/or by performing financial assessments prior to contract execution, conducting periodic evaluations of counterparty performance and maintaining a diverse portfolio of qualified counterparties. xe does not expect any significant losses from counterparty defaults.


    The aggregate equivalent U.S. dollar notional amounts of foreign currency derivative customer contracts held by the Company in its xe operations as of December 31, 20192020 and 2018,2019, was approximately $1.2$1.3 billion and $1.8$1.2 billion, respectively. The significant majority of customer contracts are written in major currencies such as the euro, U.S. dollar, British pound, Australian dollar and New Zealand dollar.


    87


    Balance Sheet Presentation

    The following table summarizes the fair value of the derivative instruments as recorded in the Consolidated Balance Sheets as of the dates below:


      Asset Derivatives Liability Derivatives
        Fair Value   Fair Value
    (in thousands) Balance Sheet Location December 31, 2019 December 31, 2018 Balance Sheet Location December 31, 2019 December 31, 2018
    Derivatives not designated as hedging instruments            
    Foreign currency exchange contracts Other current assets $54,765
     $44,637
     Other current liabilities $(41,935) $(36,102)


     

     

    Asset Derivatives

     

    Liability Derivatives

     

     

     

     

    Fair Value

     

     

     

    Fair Value

    (in thousands)

     

    Balance Sheet Location

     

    December 31, 2020

     

    December 31, 2019

     

    Balance Sheet Location

     

    December 31, 2020

     

    December 31, 2019

    Derivatives not designated as hedging instruments

     

     

     

     

     

     

     

     

     

     

     

     

    Foreign currency exchange contracts

     

    Other current assets

     

    $

    80,879

     

     

    $

    54,765

     

     

    Other current liabilities

     

    $

    (65,905)

     

    $

    (41,935

    )


    The following tables summarize the gross and net fair value of derivative assets and liabilities as of December 31, 20192020 and 20192018 (in thousands):


    93



    Offsetting of Derivative Assets



     

     

     

     

     

     

     

    Gross Amounts Not Offset in the Consolidated Balance Sheet

     

     

    As of December 31, 2020

     

    Gross Amounts of Recognized Assets

     

    Gross Amounts Offset in the Consolidated Balance Sheet

     

    Net Amounts Presented in the Consolidated Balance Sheet

     

    Financial Instruments

     

    Cash Collateral Received

     

    Net Amounts

    Derivatives subject to a master netting arrangement or similar agreement

     

    $

    80,879

     

     

    $

    0—

     

     

    $

    80,879

     

     

    $

    (44,893

    )

     

    $

    (2,778

    )

     

    $

    33,208

     

     

     

     

     

     

     

     

     

     

     

     

     

     

    As of December 31, 2019

     

     

     

     

     

     

     

     

     

     

     

     

    Derivatives subject to a master netting arrangement or similar agreement

     

    $

    54,765

     

     

    $

    0—

     

     

    $

    54,765

     

     

    $

    (34,935

    )

     

    $

    (7,362

    )

     

    $

    12,468

     

            Gross Amounts Not Offset in the Consolidated Balance Sheet  
    As of December 31, 2019 Gross Amounts of Recognized Assets Gross Amounts Offset in the Consolidated Balance Sheet Net Amounts Presented in the Consolidated Balance Sheet Financial Instruments Cash Collateral Received Net Amounts
    Derivatives subject to a master netting arrangement or similar agreement $54,765
     $
     $54,765
     $(34,935) $(7,362) $12,468
                 
    As of December 31, 2018            
    Derivatives subject to a master netting arrangement or similar agreement $44,637
     $
     $44,637
     $(25,187) $(9,918) $9,532


    Offsetting of Derivative Liabilities


     

     

     

     

     

     

     

     

    Gross Amounts Not Offset in the Consolidated Balance Sheet

     

     

    As of December 31, 2020

     

    Gross Amounts of Recognized Liabilities

     

    Gross Amounts Offset in the Consolidated Balance Sheet

     

    Net Amounts Presented in the Consolidated Balance Sheet

     

    Financial Instruments

     

    Cash Collateral Paid

     

    Net Amounts

    Derivatives subject to a master netting arrangement or similar agreement

     

    $

    (65,905

    )

     

    $

    0—  

     

     

    $

    (65,905

    )

     

    $

    44,893 

     

     

    $

    12,272 

     

     

    $

    (8,740

    )

     

     

     

     

     

     

     

     

     

     

     

     

     

    As of December 31, 2019

     

     

     

     

     

     

     

     

     

     

     

     

    Derivatives subject to a master netting arrangement or similar agreement

     

    $

    (41,935

    )

     

    $

    0—  

     

     

    $

    (41,935

    )

     

    $

    34,935 

     

     

    $

    827 

     

     

    $

    (6,173

    )

            Gross Amounts Not Offset in the Consolidated Balance Sheet  
    As of December 31, 2019 Gross Amounts of Recognized Liabilities Gross Amounts Offset in the Consolidated Balance Sheet Net Amounts Presented in the Consolidated Balance Sheet Financial Instruments Cash Collateral Paid Net Amounts
    Derivatives subject to a master netting arrangement or similar agreement $(41,935) $
     $(41,935) $34,935
     $827
     $(6,173)
                 
    As of December 31, 2018            
    Derivatives subject to a master netting arrangement or similar agreement $(36,102) $
     $(36,102) $25,187
     $2,048
     $(8,867)


    88
    94



    Income Statement Presentation


    The following tables summarize the location and amount of gains on derivatives in the Consolidated Statements of Income for the years ended December 31, 2019, 20202018, 2019 and 2017:2018:


     

     

     

     

    Amount of (Loss) Gain Recognized in Income on Derivative Contracts (a)

     

     

    Location of (Loss) Gain Recognized in Income on Derivative Contracts

     

    Year Ended December 31,

    (in thousands)

     

     

    2020

     

    2019

     

    2018

    Foreign currency exchange contracts - Ria Operations

     

    Foreign currency exchange (loss) gain, net

     

    $

    (1,499)

     

     

    $

    62

     

     

    $

    173

     

        Amount of Gain Recognized in Income on Derivative Contracts (a)
      Location of Gain (Loss) Recognized in Income on Derivative Contracts Year Ended December 31,
    (in thousands)  2019 2018 2017
    Foreign currency exchange contracts - Ria Operations Foreign currency exchange gain, net $62
     $173
     $175


    (a) The Company enters into derivative contracts such as foreign currency exchange forwards and cross-currency swaps as part of its xe operations. These derivative contracts are excluded from this table as they are part of the broader disclosure of foreign currency exchange revenues for this business discussed above.


    See Note 17,18, Financial Instruments and Fair Value Measurements, for the determination of the fair values of derivatives.


    (12) Leases

    The Company entersadopted ASC 842, Leases, on January 1, 2019. The Company enters into operating leases for ATM sites, office spaces, retail stores and equipment. The Company's finance leases are immaterial. Right of use assets and lease liabilities are recognized at the lease commencement date based on the present value of the lease payments over the lease terms.

    The present value of lease payments is determined using the incremental borrowing rate based on information available at the lease commencement date. All leases with fixed payments, including leases with an initial term of 12 months or less are recorded on the balance sheet. The Company recognizes lease expense for these leases on a straight-line basis over the lease term.

    Most leases include an option to renew, with renewal terms that can extend the lease terms. The exercise of lease renewal options is at the Company’s sole discretion. The depreciable life of assets and leasehold improvements are limited by the expected lease terms. The Company also has a unilateral termination right for most of the ATM site leases. SinceThe Company evaluated the Company islikelihood of exercising the renewal and termination options beginning with the adoption of the new accounting lease standard on January 1, 2019, concluding: the options were not reasonably certain to exercise the renewal or termination options, the options arebe exercised and thus were not considered in determining the lease terms, and associated payment impacts arewere excluded from lease payments.payments; and termination options were reasonably certain not to be exercised and therefore the stated lease payment schedule of the lease was used to determine the lease term.

    During the second quarter of 2020, the impact of the COVID-19 pandemic was a significant event that caused a significant change in circumstances and business plans to manage our portfolio of ATM leases. Specifically the Company downsized, through the exercise of termination clauses and the reduction of monthly costs by renegotiating payment terms of its ATM leases. The Company's execution of the business plan to renegotiate terms and downsize the portfolio of ATM leases constituted a reassessment event during the second quarter of 2020. The reassessment event required the Company to reevaluate the accounting for the portfolio of ATM leases, including lease terms. Due to the recent increased frequency of ATM site lease terminations, modifications, and greater unpredictability whether or not future lease terminations will be exercised, the Company is no longer able to conclude that termination options are reasonably certain not to be exercised. This reassessment conclusion impacts the lease term evaluation, instead of determining the lease term based on the stated lease payment schedule of the lease, now the lease term will be evaluated when the Company has the contractual ability to terminate the lease (most leases allow for a termination upon advance notice of between 30 and 90 days). As a result of the lease term reassessment, $211.9 million of right of use assets and $211.9 million lease liabilities were reassessed to have a term shorter than 12 months, thus were subject to the short-term lease exemption and removed from the balance sheet beginning June 30, 2020. New, amended, and modified ATM site leases with termination options exercisable within 12 months will be excluded from the right of use lease asset and lease liability balances.


    95


    Payments for ATM site leases with termination options subject to the short-term lease exemption are expensed in the period incurred. The short-term lease expense for 2020 reasonably reflects the Company’s short-term lease commitments. Certain of the Company's lease agreements include variable rental payments based on revenues generated from the use of the leased location and certain leases include rental payments adjusted periodically for inflation. Variable lease payments are recognized when the event, activity or circumstance in the lease agreement on which those payments are assessed occurs and are excluded from the right of use assets and lease liabilities balances. The lease agreements do not contain any material residual value guarantees or material restrictive covenants.

     

    Future minimum lease payments


    Future minimum lease payments under the operating leases as of December 31, 2019 are:
     As of December 31, 2019
    Maturity of Lease Liabilities (in thousands)
    Operating Leases
    2020$125,231
    202190,330
    202264,279
    202344,113
    202425,467
    Thereafter43,105
    Total lease payments$392,525
    Less: imputed interest(23,195)
    Present value of lease liabilities$369,330

    89


    Future minimum lease payments under the non-cancelable operating leases (with initial lease terms in excess of one year) as of December 31, 2018 were:2020 are:

    (in thousands) 
    Operating
    Leases
    Year ending December 31,  
    2019 $80,803
    2020 65,590
    2021 49,052
    2022 37,823
    2023 30,192
    Thereafter 48,191
    Total minimum lease payments $311,651

     

    As of December 31, 2020

    Maturity of Lease Liabilities (in thousands)

    Operating Leases (1)

    2021  

    $

    48,622

     

    2022  

    35,640

     

    2023 

    25,182

     

    2024 

    16,801

     

    2025 

    10,531

     

    Thereafter

    26,976

     

    Total lease payments


    163,752

     

    Less: imputed interest

    (4,814

    )

    Present value of lease liabilities

    $

    158,938

     

    (1) Operating lease payments reflect the Company's current fixed obligations under the operating lease agreements. Certain ATM site leases contain termination options that grant the Company the option to terminate the lease prior to the stated term of the agreement. The Company includes the future minimum lease payments for these ATM site leases only to the extent that the termination option is not reasonably certain to be exercised. 


    Lease expense recognized in the Consolidated Statements of Income is summarized as follows:

    Lease Expense (in thousands)
    Income Statement Classification Year ended December 31, 2019
    Operating lease expenseSelling, general and administrative and Direct operating costs $130,487
    Variable lease expense
    Selling, general and administrative and Direct operating costs

     43,907
    Total lease expense  $174,394


    Lease Expense (in thousands)

    Income Statement Classification

    Year ended December 31, 2020

     

    Year ended December 31, 2019

    Operating lease expense

    Selling, general and administrative and Direct operating costs

    $83,102

     

    $

    130,487

     

    Short-term and variable lease expense

    Selling, general and administrative and Direct operating costs  


    69,711

     

    43,907

     

    Total lease expense

     

    $152,813

     

    $

    174,394

     


    96


    Other information about lease amounts recognized in the consolidated financial statements is summarized as follows:


    Lease Term and Discount Rate of Operating Leases

    As of December 31, 20192020

    Weighted- average remaining lease term (years)

    4.4

    5.1


    Weighted- average discount rate

    3.1

    2.2

    %



    The following table presents supplemental cash flow and non-cash information related to leases:

    Other Information (in thousands)


    Year ended December 31, 2020

     

    Year ended December 31, 2019

    Cash paid for amounts included in the measurement of lease liabilities (a)


    $79,447

     

    $

    129,609


    Supplemental non-cash information on lease liabilities arising from obtaining ROU assets:




     

     

    ROU assets obtained in exchange for new operating lease liabilities


    $77,728

     

    $

    229,107

     

    Other Information (in thousands)
     Year ended December 31, 2019
    Cash paid for amounts included in the measurement of lease liabilities (a)
     $129,609
    Supplemental non-cash information on lease liabilities arising from obtaining ROU assets:  
    ROU assets obtained in exchange for new operating lease liabilities $229,107


    (a) Included in Net cash provided by operating activities on the Company's Consolidated Statements of Cash Flows.



    (13)(14) Income Taxes

    The sources of income before income taxes for the years ended December 31, 2020, 2019, 2018 and 20172018 are presented as follows:

     

     

    Year Ended December 31,

    (in thousands)

     

    2020

     

    2019

     

    2018

    Income before taxes:

     

     

     

     

     

     

    United States

     

    $

    40,323

     

     

    $

    44,290

     

     

    $

    35,467

     

    Foreign

     

    (32,152

    )

     

    389,517

     

     

    259,449

     

    Total income before income taxes 

     

    $

    8,171

     

     

    $

    433,807

     

     

    $

    294,916

     

    97


      Year Ended December 31,
    (in thousands) 2019 2018 2017
    Income before taxes: 
     
     
    United States $44,290
     $35,467
     $55,117
    Foreign 389,517
     259,449
     201,218
    Total income before income taxes $433,807
     $294,916
     $256,335



    The Company's income tax expense for the years ended December 31, 2020, 2019, 2018 and 20172018 consisted of the following:


      Year Ended December 31,
    (in thousands) 2019 2018 2017
    Current tax expense (benefit): 
     
     
    U.S. $(4,885) $(8,711) $29,620
    Foreign 83,792
     70,244
     79,475
    Total current 78,907
     61,533
     109,095
    Deferred tax expense (benefit): 

     

     

    U.S. (8,424) 6,871
     14,056
    Foreign 16,629
     (5,619) (23,756)
    Total deferred 8,205
     1,252
     (9,700)
    Total tax expense $87,112
     $62,785
     $99,395

     

     

    Year Ended December 31,

    (in thousands)

     

    2020

     

    2019

     

    2018

    Current tax expense (benefit):

     

     

     

     

     

     

    U.S.

     

    $

    2,605

     

    $

    (4,885

    )

     

    $

    (8,711)

     

    Foreign

     

    39,270

     

     

    83,792

     

     

    70,244

     

    Total current

     

    41,875

     

     

    78,907

     

     

    61,533

     

    Deferred tax expense (benefit):

     

     

     

     

     

     

     

     

     

    U.S.

     

    (16,100)

     

    (8,424)

     

     

    6,871

     

    Foreign

     

    (14,300)

     

     

    16,629

     

    (5,619

    )

    Total deferred

     

    (30,400)

     

     

    8,205

     

     

    1,252

    Total tax expense

     

    $

    11,475

     

     

    $

    87,112

     

     

    $

    62,785

     



    The following is a reconciliation of the federal statutory income tax rates of 21% for the years ended December 31, 2019 and 2018 and 35% for the year ended December 31, 2017 to the effective income tax rate for the same years:


      Year Ended December 31,
    (dollar amounts in thousands) 2019 2018 2017
    U.S. federal income tax expense at applicable statutory rate $91,099
     $61,932
     $89,684
    Tax effect of: 

     

     

    State income tax expense (benefit) at statutory rates 5,101
     1,680
     968
    Non-deductible expenses 2,896
     3,457
     5,648
    Share-based compensation (2,875) (13,750) (4,845)
    Other permanent differences (864) (6,141) 8,458
    Difference between U.S. federal and foreign tax rates 12,281
     9,843
     (24,270)
    Provision in excess of statutory rates 3,565
     3,737
     8,426
    Change in federal and foreign valuation allowance 2,144
     3,075
     (30,224)
    Impairment of goodwill and acquired intangibles assets 
     83
     8,248
    GILTI, net of tax credits 6,471
     14,111
     
    U.S. Tax Reform - transition tax and rate change (25,728) (12,262) 41,597
    Tax credits (4,500) 
     
    Other (2,478) (2,980) (4,295)
    Total income tax expense $87,112
     $62,785
     $99,395
    Effective tax rate 20.1% 21.3% 38.8%
    years ended December 31, 2020, 2019 and 2018:



     

     

    Year Ended December 31,

    (dollar amounts in thousands)

     

    2020

     

    2019

     

    2018

    U.S. federal income tax expense at applicable statutory rate

     

    $

    1,716


     

    $

    91,099

     

     

    $

    61,932

     

    Tax effect of:

     

     


     

     

     

     

     

     

    State income tax expense (benefit) at statutory rates

     

    347


     

    5,101

     

     

    1,680

     

    Non-deductible expenses

     

    1,887


     

    2,896

     

     

    3,457

     

    Share-based compensation

     

    (6,446

    )

     

    (2,875

    )

     

    (13,750

    )

    Other permanent differences

     

    3,828

     

    (864

    )

     

    (6,141

    )

    Difference between U.S. federal and foreign tax rates

     

    7,002


     

    12,281

     

     

    9,843

    Provision in excess of statutory rates

     

    (6,491

    )

     

    3,565

     

     

    3,737

     

    Change in federal and foreign valuation allowance

     

    (4,238

    )

     

    2,144

     

     

    3,075

    Impairment of goodwill and acquired intangibles assets

     

    22,053


     

    0—

     

     

    83

     

    GILTI, net of tax credits

     

    0—


     

    6,471

     

     

    14,111

     

    U.S. Tax Reform - transition tax and rate change

     

    0—

     

    (25,728

    )

     

    (12,262

    )  

    Tax credits

     

    (3,518

    )

     

    (4,500

    )

     

    0—

     

    Other

     

    (4,665

    )

     

    (2,478

    )

     

    (2,980

    )

    Total income tax expense

     

    $

    11,475


     

    $

    87,112

     

     

    $

    62,785

     

    Effective tax rate

     

    140.4

    %

     

    20.1%


     

    21.3%


    We calculate our provision for federal, state and international income taxes based on current tax law. On December 22, 2017, the U.S. enacted into law what is informally called the Tax Cuts and Jobs Act of 2017 ("U.S. Tax Reform"). The most significant provisions of U.S. Tax Reform are the transition tax on previously undistributed foreign earnings of foreign subsidiaries, the reduction of the U.S. corporate statutory income tax rate from 35% to 21% beginning on January 1, 2018, and new taxes on certain foreign sourced earnings.


    In 2017, the Company initially recorded a net provisional tax expense of $41.6 million resulting from the enactment of U.S. Tax Reform. In the fourth quarter of 2018, the Company adjusted its accounting for the tax effects of U.S. Tax Reform. The net provisional tax expense was decreased in that period by approximately $12.3 million to $29.3 million largely due to changes in the transition tax calculations. In the fourth quarter of 2019 after additional regulatory guidance was issued by applicable taxing authorities, the Company elected to claim U.S. tax credits on foreign tax paid on foreign source income,credits, which reduced the net tax expense by $25.7 million.



    90

    The tax effect of temporary differences and carryforwards that give rise to deferred tax assets and liabilities from continuing operations are as follows:


      As of December 31,
    (in thousands) 2019 2018
    Deferred tax assets: 
     
    Tax loss carryforwards $34,357
     $30,689
    Share-based compensation 7,366
     7,395
    Accrued expenses 19,048
     17,242
    Property and equipment 8,602
     16,377
    Goodwill and intangible amortization 8,143
     10,619
    Intercompany notes 5,977
     6,913
    Accrued revenue 24,721
     36,273
    Tax credits 65,063
     
    Lease accounting 89,965
     
    Other 15,379
     11,876
    Gross deferred tax assets 278,621
     137,384
    Valuation allowance (83,184) (21,857)
    Net deferred tax assets 195,437
     115,527
    Deferred tax liabilities: 

     

    Intangible assets related to purchase accounting (16,379) (22,877)
    Goodwill and intangible amortization (20,806) (16,115)
    Accrued expenses (29,084) (28,274)
    Intercompany notes (10,498) (14,034)
    Accrued interest (27,902) (32,372)
    Capitalized research and development (6,048) (8,299)
    Property and equipment (15,467) (8,408)
    Accrued revenue (4,727) (4,388)
    Lease accounting (89,965) 
    Other (8,997) (5,841)
    Total deferred tax liabilities (229,873) (140,608)
    Net deferred tax liabilities $(34,436) $(25,081)



     

     

    As of December 31,

    (in thousands)

     

    2020

     

    2019

    Deferred tax assets:

     

     

     

     

    Tax loss carryforwards

     

    $

    45,609

     

     

    $

    34,357

     

    Share-based compensation

     

    6,771

     

     

    7,366

     

    Accrued expenses

     

    22,243

     

     

    19,048

     

    Property and equipment

     

    10,835

     

     

    8,602

     

    Goodwill and intangible amortization

     

    7,614

     

     

    8,143

     

    Intercompany notes

     

    7,689

     

     

    5,591

     

    Accrued revenue

     

    34,663

     

     

    24,721

     

    Tax credits

     

               65,388

     

     

      65,063

     

    Lease accounting

     

    39,962

     

     

    89,965

     

    Foreign exchange
    19,160

    3,394

    Other

     

    14,230

     

     

    12,371

     

    Gross deferred tax assets

     

    274,164

     

     

    278,621

     

    Valuation allowance

     

    (77,563)

     

    (83,184

    )

    Net deferred tax assets

     

    196,601

     

     

    195,437

     

    Deferred tax liabilities:

     

     

     

     

     

     

    Intangible assets related to purchase accounting

     

    (12,854

    )

     

    (16,379

    )

    Goodwill and intangible amortization

     

    (24,763

    )

     

    (20,806

    )

    Accrued expenses

     

    (43,971

    )

     

    (29,084

    )

    Intercompany notes

     

    (10,396

    )

     

    (8,733

    )

    Accrued interest

     

    (30,932

    )

     

    (27,902

    )

    Capitalized research and development

     

    (6,352

    )

     

    (6,048

    )

    Property and equipment

     

    (18,295

    )

     

    (15,467

    )

    Accrued revenue

     

    (1,829

    )

     

    (4,727

    )

    Lease accounting

     

    (39,962

    )

     

           (89,965

    )  

    Foreign exchange
    (10,880)
    (4,156)

    Other

     

    (6,826

    )

     

    (6,606

    )

    Total deferred tax liabilities

     

    (207,060

    )

     

    (229,873

    )

    Net deferred tax liabilities

     

    $

    (10,459

    )

     

    $

    (34,436

    )

    Subsequently recognized tax benefits relating to the valuation allowance for deferred tax assets as of December 31, 20192020 are expected to be allocated to income taxes in the Consolidated Statements of Income.


    As of December 31, 2019,2020, and 2018,2019, the Company's foreign tax loss carryforwards were $119.1$197.4 million and $109.8$119.1 million,, respectively, and U.S. state tax loss carryforwards were $97.6$95.8 million and $91.8$97.6 million,, respectively. In 2019,As of December 31, 2020, the Company has recognized $59.1 million inhad U.S. foreign tax creditscredit carryforwards of $61.3 million which are largely not expected to be utilized in future periods.

    99


    In assessing the Company's ability to realize deferred tax assets, management considers whether it is more likely than not that some portion or all of the deferred tax assets will not be realized. The ultimate realization of deferred tax assets is dependent upon the generation of future taxable income during the periods in which those temporary differences become deductible. Management considers the scheduled reversal of deferred tax liabilities, projected future taxable income and tax planning strategies in making this assessment. Based upon the level of historical taxable income and projections for future taxable income over the periods in which the deferred tax assets are deductible, management believes it is more likely than not the Company will only realize the benefits of these deductible differences, net of the existing valuation allowances, as of December 31, 20192020.

    .



    91


    As of December 31, 2019,2020, the Company had foreign tax net operating loss carryforwards of $119.1$197.4 million, which will expire as follows:
    (in thousands) Gross Tax Effected
    Year ending December 31,    
    2020 $1,274
     $315
    2021 3,790
     934
    2022 2,800
     720
    2023 2,577
     605
    2024 8,713
     2,152
    Thereafter 39,040
     9,851
    Unlimited 60,935
     14,427
    Total $119,129
     $29,004



    (in thousands)

     

    Gross

     

    Tax Effected

    Year ending December 31,

     

     

     

     

    2021

     

    $

    3,538

     

     

    $

    859

     

    2022

     

    3,590

     

     

    827

     

    2023

     

    5,031

     

     

    1,350

     

    2024

     

    6,060

     

     

    1,434

     

    2025

     

    19,948

     

     

    4,588

     

    Thereafter

     

    26,197

     

     

    6,860

     

    Unlimited

     

    133,004

     

     

    30,895

     

    Total

     

    $

    197,368

     

     

    $

    46,813

     

    In addition, the Company's state tax net operating loss carryforwards of $97.6$95.8 million will expire periodically from 20202021 through 2039,2040, U.S. foreign tax credit carryforwards of $59.1$61.3 million that will expire periodically from 2021 through 2027,2028 and U.S. federal research and expenditure credit carryforwards of $3.2$3.3 million that will expire over an indefinite number of years, and foreign tax credits of $2.8 million that will expire over an indefinite number of years.periodically from 2034 through 2038.


    While U.S. tax expense has been recognized as a result of the transition tax and Global Intangible Low-Taxed Income ("GILTI")GILTI provisions of U.S. Tax Reform, the Company has not provided additional deferred taxes with respect to items such as certain foreign exchange gains or losses, foreign withholding taxes or additional state taxes, if any, on undistributed earnings attributable to foreign subsidiaries and it is not practical to determine the income tax liability that would be payable if such earnings were not reinvested indefinitely. Gross undistributed earnings reinvested indefinitely in foreign subsidiaries aggregated approximately $1,810$1,710.1 million as of December 31, 2019.2020.

    100



    Accounting for uncertainty in income taxes


    A reconciliation of the beginning and ending amount of unrecognized tax benefits for the years ended December 31, 20192020 and 20182019 is as follows:

      Year Ended December 31,
    (in thousands) 2019 2018
    Beginning balance $30,915
     $28,537
    Additions based on tax positions related to the current year 15,569
     4,787
    Additions for tax positions of prior years 6
     966
    Reductions for tax positions of prior years (1,703) (1,705)
    Settlements 
     (807)
    Statute of limitations expiration (252) (863)
    Ending balance $44,535
     $30,915



     

     

    Year Ended December 31,

    (in thousands)

     

    2020

     

    2019

    Beginning balance

     

    $

    44,535

     

     

    $

    30,915

     

    Additions based on tax positions related to the current year

     

    7,331

     

     

    15,569

     

    Additions for tax positions of prior years

     

    0—

     

     

    6

     

    Reductions for tax positions of prior years

     

    (1,349

    )

     

    (1,703

    )

    Settlements

     

    (10,127

    )

     

    0—

    Statute of limitations expiration

     

    (605

    )

     

    (252

    )

    Ending balance

     

    $

    39,785

     

     

    $

    44,535

     

    As of December 31, 20192020 and 2018,2019, approximately $42.7$31.8 million and $28.0$42.7 million,, respectively, of the unrecognized tax benefits would impact the Company's provision for income taxes and effective income tax rate, if recognized. Total estimated accrued interest and penalties related to the underpayment of income taxes was $5.2$6.2 million and $4.4$5.2 million as of December 31, 20192020 and 2018,2019, respectively. The following income tax years remain open in the Company's major jurisdictions as of December 31, 20192020::


    Jurisdictions

    Periods

    U.S. (Federal)

    2014 through 2020

    Jurisdictions

    Germany

    Periods

    2016 through 2020

    U.S. (Federal)

    Greece

    2014 through 20192020

    Germany

    Spain

    2016

    2015 through 20192020

    Greece

    U.K.

    2014

    2018 through 20192020

    Spain2014 through 2019
    U.K.2009 through 2019



    92


    It is reasonably possible that the balance of gross unrecognized tax benefits could significantly change within the next twelve months as a result of the resolution of audit examinations and expirations of certain statutes of limitations and, accordingly, materially affect the Company's operating results. At this time, it is not possible to estimate the range of change due to the uncertainty of potential outcomes.


    (14)(15) Valuation and Qualifying Accounts

    Trade accounts receivable balances and accounts receivable balances included within the settlement assets are stated net of allowance for doubtful accounts.credit losses. Historically, the Company has not experienced significant write-offs. The Company records allowances for doubtful accountscredit losses when it is probable that the accounts receivable balance will not be collected.

    101



    The following table provides a summary of the allowance for doubtful accountscredit loss balances and activity for the years ended December 31, 20192020, 20182019 and 2018:  2017:

      Year Ended December 31,
    (in thousands) 2019 2018 2017
    Beginning balance-allowance for doubtful accounts $24,287
     $20,958
     $18,369
    Additions-charged to expense 10,095
     8,653
     6,631
    Amounts written off (6,179) (4,079) (5,944)
    Other (primarily changes in foreign currency exchange rates) (265) (1,245) 1,902
    Ending balance-allowance for doubtful accounts $27,938
     $24,287
     $20,958


     

     

    Year Ended December 31,

    (in thousands)

     

    2020

     

    2019

     

    2018

    Beginning balance-credit losses

     

    $

    27,938

     

     

    $

    24,287

     

     

    $

    20,958

     

    Additions-charged to expense 

     

    19,469

     

     

    10,095

     

     

    8,653

     

    Amounts written off

     

    (7,842)

     

    (6,179

    )

     

    (4,079

    )

    Other (primarily changes in foreign currency exchange rates)

     

    2,162

     

    (265

    )

     

    (1,245)

     

    Ending balance-credit losses

     

    $

    41,727

     

     

    $

    27,938

     

     

    $

    24,287

     



    (15)(16) Stock Plans

    The Company has share-based compensation plans (“SCP”("SCP") that allow it to grant restricted shares, or options to purchase shares, of Common Stockcommon stock to certain current and prospective key employees, directors and consultants of the Company. These awards generallygenerally vest over periods ranging from three to five years from the date of grant,grant. Stock options are generally exercisable during the shorter of a ten-year term or the term of employment with the Company. With the exception of certain awards made to the Company's employees in Germany, Singapore and Malaysia, awards under the SCP are settled through the issuance of new shares under the provisions of the SCP. For Company employees in Germany, Singapore and Malaysia, certain awards are settled through the issuance of treasury shares, which also reduces the number of shares available for future issuance under the SCP. As ofDecember 31, 2019,2020, the Company has approximately 2.10.5 million in total shares remaining available for issuance under the SCP.


    Share-based compensation expense was $21.4$22.0 million,, $21.4 million and $16.8 million and $15.6 million for the years ended December 31, 2020, 2019, 2018 and 2017,2018, respectively, and was recorded in salaries and benefits expense in the accompanying Consolidated Statements of Income.Operations. The Company recorded a tax benefit of $4.9$2.1 million,, $2.7 $4.9 million and $2.3$2.7 million during the years ended December 31, 2020, 2019, 2018 and 2017,2018, respectively, for the portion of this expense that relates to foreign tax jurisdictions in which an income tax benefit is expected to be derived.



    93


    Stock options

    Summary stock options activity is presented in the table below:

     

     

    Number of Shares

     

      Weighted Average Exercise Price

     

    Weighted Average Remaining Contractual Term (years)

     

      Aggregate Intrinsic Value (thousands)

    Balance at December 31, 2019 (1,653,340 shares exercisable)

     

    3,015,775

     

     

    $

    81.29

     

     

     

     

     

    Granted

     

    1,574,228

     

     

    $

    103.30

     

     

     

     

     

    Exercised

     

    (460,688

    )

     

    $

    34.35

     

     

     

     

     

    Forfeited/Canceled

     

    (37,966

    )

     

    $

    105.87

     

     

     

     

     

    Expired

     

    (56

    )

     

    $  

    17.05

     

     

     

     

    Balance at December 31, 2020

     

    4,091,293

     

     

    $

    94.88

     

     

    7.4

     

    $

    207,507

     

    Exercisable at December 31, 2020

     

    1,497,567

     

     

    $

    61.32

     

     

    4.3

     

    $

    125,859

     

    Vested and expected to vest at December 31, 2020

     

    2,075,569

     

     

    $

    78.63

     

     

    5.4

     

    $

    140,063

     

      
     
     
     
    Number of
    Shares
     
     
    Weighted
    Average
    Exercise
    Price
     
    Weighted
    Average
    Remaining
    Contractual
    Term (years)
     
     
    Aggregate
    Intrinsic
    Value
    (thousands)
    Balance at December 31, 2018 (1,637,801 shares exercisable) 2,562,570
     $57.10
        
    Granted 795,274
     $145.92
        
    Exercised (295,420) $44.22
        
    Forfeited/Canceled (46,287) $89.67
        
    Expired (362)      
    Balance at December 31, 2019 3,015,775
     $81.29
     6.2 $230,052
    Exercisable at December 31, 2019 1,653,340
     $46.36
     4.1 $183,846
    Vested and expected to vest at December 31, 2019 2,383,821
     $66.65
     5.4 $216,739
    102




    Options outstanding that are expected to vest are net of estimated future forfeitures. The Company received cash of $13.1$15.8 million,, $17.1 $13.1 million and $9.5$17.1 million in connection with stock options exercised in the years ended December 31, 20192020, 20182019 and 2017,2018, respectively. The intrinsic value of these options exercised was $30.6$41.1 million,, $73.0 $30.6 million and $23.2$73.0 million in the years ended December 31, 20192020, 20182019 and 2017,2018, respectively. As of December 31, 20192020, unrecognized compensation expense related to nonvested stock options that are expected to vest totaled $23.9$21.4 million and will be recognized over the next 5 years, with an overall weighted-average period of 3.42.8 years. The following table provides the fair value of options granted under the SCP during 2020, 2019, 2018 and 2017,2018, together with a description of the assumptions used to calculate the fair value using the Black-Scholes-Merton option-pricing model:
      Year ended December 31,
      2019 2018 2017
    Volatility 29.3% 29.8% 28.8%
    Risk-free interest rate - weighted average 2.1% 2.8% 2.2%
    Risk-free interest rate - range (a)
     (a)
     .022
    Dividend yield % % %
    Assumed forfeitures 8.0% 8.0% 8.0%
    Expected lives 5.2 years
     5.6 years
     5.5 years
    Weighted-average fair value (per share) $43.96
     $37.16
     $28.59


     

     

    Year ended December 31,

     

     

    2020 (b)

     

    2019

     

    2018

    Volatility

     

    35.6

    %

     

    29.3

    %

     

    29.8

    %

    Risk-free interest rate - weighted average

     

    0.6

    %

     

    2.1

    %

     

    2.8

    %

    Risk-free interest rate - range

     

    0.31% to 1.17

    %  

     

    (a)

     

     

    (a)

     

    Dividend yield

     

    0—

    %

     

    0—

    %

     

    0—

    %

    Assumed forfeitures

     

    8.0

    %

     

    8.0

    %

     

    8.0

    %

    Expected lives

     

    7.1 years

     

     

    5.2 years

     

     

    5.6 years

     

    Weighted-average fair value (per share)

     

    $

    48.21

     

     

    $

    43.96

     

     

    $

    37.16

     

    (a) At the date of grant, the risk fee rate for stock options awarded in 2019 and 2018 was 1.7%, and 2.8%, respectively.


    (b) During 2020, the Company granted 1,350,000 options that were valued using a Monte Carlo simulation (not included in the table above). The Monte Carlo simulation calculated a fair value per option of $26.90 using the following assumptions: volatility of 37.0%, risk-free interest rate of 0.33%, and a term of 5.0 years.


    Restricted stock


    Restricted stock awards vest based on the achievement of time-based service conditions and/or performance-based conditions. For certain awards, vesting is based on the achievement of more than one condition of an award with multiple time-based

    and/or performance-based conditions.


    94


    Summary restricted stock activity is presented in the table below:

      
     
     
    Number of
    Shares
     
    Weighted
    Average Grant
    Date Fair
    Value Per Share
    Nonvested at December 31, 2018 371,841
     $85.78
    Granted 254,631
     $145.93
    Vested (115,740) $78.77
    Forfeited (16,784) $92.44
    Nonvested at December 31, 2019 493,948
     $118.20


     

     

        Number of Shares

     

    Weighted Average Grant Date Fair Value Per Share

    Nonvested at December 31, 2019

     

    493,948

     

     

    $

    118.20

     

    Granted

     

    129,127

     

     

    $

    117.97

     

    Vested

     

    (126,903)

     

    $

    87.08

     

    Forfeited

     

    (10,662)

     

    $

    105.14

     

    Nonvested at December 31, 2020

     

    485,510

     

     

    $

    126.62

     

    103



    The fair value of shares vested in the years ended December 31, 2020, 2019, 2018 and 20172018 was $16.6$15.4 million,, $14.2 $16.6 million and $13.1$14.2 million, respectively. As of December 31, 2019,2020, there was $11.4$18.3 million of total unrecognized compensation cost related to unvested time-based restricted stock, which is expected to be recognized over a weighted-average period of 3.33.0 years. As of December 31, 2019,2020, there was $11.2$9.5 million of total unrecognized compensation costs related to unvested performance-based restricted stock, which is expected to be recognized based on Company performance over a weighted-average period of 1.81.6 years. The weighted average grant date fair value of restricted stock granted during the years ended December 31, 2020, 2019, 2018 and 2018 2017was $117.97,$145.93, $107.88 and $91.28$107.88 per share, respectively.

    Employee stock purchase plan


    The Company has a qualified Employee Stock Purchase Plan (the “ESPP”"ESPP"), which allows qualified employees (as defined by the plan documents) to participate in the purchase of rights to purchase designated shares of the Company's Common Stock at a price equal to the lower of 85% of the closing price at the beginning or end of each quarterly offering period. The Company reserved 1,000,000 shares of Common Stock for purchase under the ESPP. Pursuant to the ESPP, during the years ended December 31, 2020, 2019, 2018 and 2017,2018, the Company issued 32,267, 16,713 21,872 and 21,54721,872 rights, respectively, to purchase shares of Common Stock at a weighted average price per share of $71.63, $110.37 $71.08 and $69.06,$71.08, respectively. The grant date fair value of the option to purchase shares at the lower of the closing price at the beginning or end of the quarterly period, plus the actual total discount provided, are recorded as compensation expense. Total compensation expense recorded was $0.4$0.6 million, $0.4 million, and $0.4 million for the years ended December 31, 2020, 2019 2018 and 2017,2018, respectively. The following table provides the weighted-average fair value of the ESPP stock purchase rights during the years ended December 31, 2020, 2019, 2018 and 20172018 and the assumptions used to calculate the fair value using the Black-Scholes-Merton option-pricing model:


     

     

    Year Ended December 31,

     

     

    2020

     

    2019

     

    2018

    Volatility - weighted average

     

    60.9

    %

     

    24.3

    %

     

    30.1

    %

    Volatility - range

     

    37.2% to 81.1

     

    20.3% to 28.1

    %

     

    23.5% to 36.7

    %

    Risk-free interest rate - weighted average

     

    0.12

    %

     

    2.07

    %

     

    2.01

    %

    Risk-free interest rate - range

     

    0.09% to 0.16

    %

     

    1.55% to 2.44

     

    1.73% to 2.45

    %

    Dividend yield

     

    0—

    %

     

    0—

    %

     

    0—

    %

    Expected lives

     

    3 months

     

     

    3 months

     

     

    3 months

     

    Weighted-average fair value (per share)

     

    $

    20.11

     

     

    $

    25.87

     

     

    $

    17.22

     


      Year Ended December 31,
      2019 2018 2017
    Volatility - weighted average 24.3% 30.1% 18.4%
    Volatility - range 20.3% to 28.1%
     23.5% to 36.7%
     14.6% to 27.2%
    Risk-free interest rate - weighted average 2.07% 2.01% 0.89%
    Risk-free interest rate - range 1.55% to 2.44%
     1.73% to 2.45%
     0.51% to 1.39%
    Dividend yield % % %
    Expected lives 3 months
     3 months
     3 months
    Weighted-average fair value (per share) $25.87
     $17.22
     $15.81


    (16)(17) Business Segment Information

    Euronet’s

    Euronet's reportable operating segments have been determined in accordance with ASC Topic 280, Segment Reporting ("ASC 280”280"). The Company currently operates in the following three reportable operating segments:

    1)


    1) Through the EFT Processing Segment, the Company processes transactions for a network of ATMs and POS terminals across Europe, the Middle East, Asia Pacific and the United States. The Company provides comprehensive electronic payment solutions consisting of ATM cash withdrawal services, ATM network participation, outsourced ATM and POS management solutions, credit and debit card outsourcing, dynamic currency conversion, domestic and international surcharges and other value added services. Through this segment, the Company also offers a suite of ATMs and POS terminals across Europe, the Middle East and Asia Pacific. The Company provides comprehensive electronic payment solutions consisting of ATM cash withdrawal services, ATM network participation, outsourced ATM and POS management solutions, credit and debit card outsourcing, dynamic currency conversion, domestic and international surcharge and other value added services. Through this segment, the Company also offers a suite of


    95


    integrated electronic financial transaction software solutions for electronic payment and transaction delivery systems.


    104
    2)Through the epay Segment, the Company provides distribution, processing and collection services for prepaid mobile airtime and other electronic payment products in Europe, the Middle East, Asia Pacific, the U.S. and South America.
    3)Through the Money Transfer Segment, the Company provides global money transfer services under the brand names, Ria, IME, and xe. Ria, AFEX and IME provide global consumer-to-consumer money transfer services through a network of sending agents, Company-owned stores and Company-owned websites, disbursing money transfers through a worldwide correspondent network. xe offers account-to-account international payment services to high-income individuals and small-to-medium sized businesses. xe is also a provider of foreign currency exchange information. The Company also offers customers bill payment services, payment alternatives such as money orders and prepaid debit cards, comprehensive check cashing services, foreign currency exchange services and mobile top-up. Furthermore, xe provides cash management solutions and foreign currency risk management services to small-to-medium sized businesses.



    2) Through theepaySegment, the Company provides distribution, processing and collection services for prepaid mobile airtime and other electronic payment products in Europe, the Middle East, Asia Pacific, the U.S. and South America.


    3) Through the Money Transfer Segment, the Company provides global money transfer services under the brand names Ria, AFEX, IME, and xe. Ria, AFEX, and IME provide global consumer-to-consumer money transfer services through a network of sending agents, Company-owned stores and Company-owned websites, disbursing money transfers through a worldwide correspondent network. xe offers account-to-account international payment services to high-income individuals and small-to-medium sized businesses. xe is also a provider of foreign currency exchange information. The Company also offers customers bill payment services, payment alternatives such as money orders and prepaid debit cards, comprehensive check cashing services, foreign currency exchange services and mobile top-up. Furthermore, xe provides cash management solutions and foreign currency risk management services to small-to-medium sized businesses.

    In addition, the Company accounts for non-operating activity, share-based compensation expense, certain intersegment eliminations and the costs of providing corporate and other administrative services in its administrative division, “Corporate"Corporate Services, Eliminations and Other." These services are not directly identifiable with the Company’sCompany's reportable operating segments.


    96


    The following tables present the Company’sCompany's reportable segment results for the years ended December 31, 2020, 2019 2018and 2018:2017:

      For the Year Ended December 31, 2019
    (in thousands) 
    EFT
    Processing
     epay 
    Money
    Transfer
     
    Corporate
    Services,
    Eliminations
    and Other
     Consolidated
    Total revenues $888,712
     $769,329
     $1,096,226
     $(4,158) $2,750,109
    Operating expenses:          
    Direct operating costs 397,132
     576,757
     586,730
     (4,136) 1,556,483
    Salaries and benefits 87,603
     61,540
     208,792
     36,809
     394,744
    Selling, general and administrative 35,518
     35,054
     133,068
     8,304
     211,944
    Acquired intangible assets impairment 
     
     
     
     
    Depreciation and amortization 71,819
     6,774
     32,846
     305
     111,744
    Total operating expenses 592,072
     680,125
     961,436
     41,282
     2,274,915
    Operating income (expense) $296,640
     $89,204
     $134,790
     $(45,440) $475,194
    Other income (expense)          
    Interest income         1,969
    Interest expense         (36,237)
    Loss from unconsolidated affiliates         
    Loss on early retirement of debt         
    Foreign currency exchange loss, net         2,701
    Other gains, net         (9,820)
    Total other expense, net         (41,387)
    Income before income taxes         $433,807
    Segment assets as of December 31, 2019 $1,914,144
     $962,671
     $1,560,136
     $220,715
     $4,657,666
    Property and equipment, net as of December 31, 2019 $266,872
     $41,539
     $51,519
     $50
     $359,980




     

     

    For the Year Ended December 31, 2020

    (in thousands)

     

    EFT Processing

     

    epay

     

    Money Transfer

     

    Corporate Services, Eliminations and Other

     

    Consolidated

    Total revenues

     

    $

    468,726

     

     

    $

    835,517

     

     

    $

    1,183,849

     

     

    $

    (5,392)

     

    $

    2,482,700

     

    Operating expenses:

     

     

     

     

     

     

     

     

     

     

    Direct operating costs

     

    302,637

     

     

    630,391

     

     

    649,033

     

     

    (5,362)

     

    1,576,699

     

    Salaries and benefits

     

    91,526

     

     

    64,769

     

     

    213,511

     

     

    34,336

     

     

    404,142

     

    Selling, general and administrative

     

    35,388

     

     

    35,789

     

     

    142,161

     

     

    8,276

     

     

    221,614

     

    Goodwill and acquired intangible assets impairment

     

    21,861

     

     

    0—

     

     

    84,741

     

     

    0—

     

     

    106,602

     

    Depreciation and amortization

     

    84,025

     

     

    7,890

     

     

    34,694

     

     

    412

     

     

    127,021

     

    Total operating expenses

     

    535,437

     

     

    738,839

     

     

    1,124,140

     

     

    37,662

     

     

    2,436,078

     

    Operating income (expense)

     

    $

    (66,711

    )

     

    $

    96,678

     

     

    $

    59,709

     

     

    $

    (43,054

    )

     

    $

    46,622

     

    Other income (expense)

     

     

     

     

     

     

     

     

     

     

    Interest income

     

     

     

     

     

     

     

     

     

    1,040

     

    Interest expense

     

     

     

     

     

     

     

     

     

    (36,604

    )

    Foreign currency exchange loss, net

     

     

     

     

     

     

     

     

     

    (3,756

    )

    Other gains, net

     

     

     

     

     

     

     

     

     

    869

    Total other expense, net

     

     

     

     

     

     

     

     

     

    (38,451

    )

    Income before income taxes

     

     

     

     

     

     

     

     

     

    $

    8,171

     

    Segment assets as of December 31, 2020

     

    $

    1,541,610

     

     

    $

    1,135,204

     

     

    $

    1,755,651

     

     

    $

    494,246

     

     

    $

    4,926,711

     

    97
    105


     

     

    For the Year Ended December 31, 2019

    (in thousands)

     

    EFT Processing

     

    epay

     

    Money Transfer

     

    Corporate Services, Eliminations and Other

     

    Consolidated

    Total revenues

     

    $

    888,712

     

     

    $

    769,329

     

     

    $

    1,096,226

     

     

    $

    (4,158

    )

     

    $

    2,750,109

     

    Operating expenses:

     

     

     

     

     

     

     

     

     

     

    Direct operating costs

     

    397,132

     

     

    576,757

     

     

    586,730

     

     

    (4,136

    )

     

    1,556,483

     

    Salaries and benefits

     

    87,603

     

     

    61,540

     

     

    208,792

     

     

    36,809

     

     

    394,744

     

    Selling, general and administrative

     

    35,518

     

     

    35,054

     

     

    133,068

     

     

    8,304

     

     

    211,944

     

    Depreciation and amortization

     

    71,819

     

     

    6,774

     

     

    32,846

     

     

    305

     

     

    111,744

     

    Total operating expenses

     

    592,072

     

     

    680,125

     

     

    961,436

     

     

    41,282

     

     

    2,274,915

     

    Operating income (expense)

     

    $

    296,640

     

     

    $

    89,204

     

     

    $

    134,790

     

     

    $

    (45,440

    )

     

    $

    475,194

     

    Other income (expense)

     

     

     

     

     

     

     

     

     

     

    Interest income

     

     

     

     

     

     

     

     

     

    1,969

     

    Interest expense

     

     

     

     

     

     

     

     

     

    (36,237

    )

    Foreign currency exchange gain, net

     

     

     

     

     

     

     

     

     

    2,701

    Other gains, net

     

     

     

     

     

     

     

     

     

    (9,820

    )

    Total other expense, net

     

     

     

     

     

     

     

     

     

    (41,387

    )

    Income before income taxes

     

     

     

     

     

     

     

     

     

    $

    433,807

     

    Segment assets as of December 31, 2019

     

    $

    1,914,144

     

     

    $

    962,671

     

     

    $

    1,560,136

     

     

    $

    220,715

     

     

    $

    4,657,666

     

      For the Year Ended December 31, 2018
    (in thousands) 
    EFT
    Processing
     epay 
    Money
    Transfer
     
    Corporate
    Services,
    Eliminations
    and Other
     Consolidated
    Total revenues $753,651
     $743,784
     $1,042,962
     $(3,768) $2,536,629
    Operating expenses:          
    Direct operating costs 366,977
     564,252
     560,930
     (3,753) 1,488,406
    Salaries and benefits 75,791
     57,748
     194,808
     32,085
     360,432
    Selling, general and administrative 46,925
     35,749
     125,647
     8,486
     216,807
    Goodwill and acquired intangible assets impairment 
     
     7,049
     
     7,049
    Depreciation and amortization 66,713
     7,038
     32,002
     268
     106,021
    Total operating expenses 556,406
     664,787
     920,436
     37,086
     2,178,715
    Operating income (expense) $197,245
     $78,997
     $122,526
     $(40,854) $357,914
    Other income (expense)          
    Interest income         1,320
    Interest expense         (37,573)
    Income from unconsolidated affiliates         (117)
    Foreign currency exchange gain, net         (26,655)
    Other gains, net         27
    Total other expense, net         (62,998)
    Income before income taxes         $294,916
    Segment assets as of December 31, 2018 $1,220,141
     $780,220
     $1,310,775
     $10,019
     $3,321,155
    Property and equipment, net as of December 31, 2018 $215,106
     $31,172
     $45,517
     $74
     $291,869




    98
    106


     

     

    For the Year Ended December 31, 2018

    (in thousands)

     

    EFT Processing

     

    epay

     

    Money Transfer

     

    Corporate Services, Eliminations and Other

     

    Consolidated

    Total revenues

     

    $

    753,651

     

     

    $

    743,784

     

     

    $

    1,042,962

     

     

    $

    (3,768

    )

     

    $

    2,536,629

     

    Operating expenses:

     

     

     

     

     

     

     

     

     

     

    Direct operating costs

     

    366,977

     

     

    564,252

     

     

    560,930

     

     

    (3,753

    )

     

    1,488,406

     

    Salaries and benefits

     

    75,791

     

     

    57,748

     

     

    194,808

     

     

    32,085

     

     

    360,432

     

    Selling, general and administrative

     

    46,925

     

     

    35,749

     

     

    125,647

     

     

    8,486

     

     

    216,807

     

    Goodwill impairment

     

    0—

     

     

    0—

     

     

    7,049

     

     

    0—

     

     

    7,049

     

    Depreciation and amortization

     

    66,713

     

     

    7,038

     

     

    32,002

     

     

    268

     

     

    106,021

     

    Total operating expenses

     

    556,406

     

     

    664,787

     

     

    920,436

     

     

    37,086

     

     

    2,178,715

     

    Operating income (expense)

     

    $

    197,245

     

     

    $

    78,997

     

     

    $

    122,526

     

     

    $

    (40,854

    )

     

    $

    357,914

     

    Other income (expense)

     

     

     

     

     

     

     

     

     

     

    Interest income

     

     

     

     

     

     

     

     

     

    1,320

     

    Interest expense

     

     

     

     

     

     

     

     

     

    (37,573

    )

    Income from unconsolidated affiliates

     

     

     

     

     

     

     

     

     

    (117

    )

    Foreign currency exchange loss, net

     

     

     

     

     

     

     

     

     

    (26,655

    )

    Other gains, net

     

     

     

     

     

     

     

     

     

    27

     

    Total other expense, net

     

     

     

     

     

     

     

     

     

    (62,998

    )

    Income before income taxes

     

     

     

     

     

     

     

     

     

    $

    294,916

     

    Segment assets as of December 31, 2018

     

    $

    1,220,141

     

     

    $

    780,220

     

     

    $

    1,310,775

     

     

    $

    10,019

     

     

    $

    3,321,155

     


      For the Year Ended December 31, 2017
    (in thousands) 
    EFT
    Processing
     epay 
    Money
    Transfer
     
    Corporate
    Services,
    Eliminations
    and Other
     Consolidated
    Total revenues $634,559
     $733,998
     $886,858
     $(2,993) $2,252,422
    Operating expenses:          
    Direct operating costs 318,875
     564,032
     476,322
     (2,979) 1,356,250
    Salaries and benefits 61,683
     54,459
     168,371
     26,274
     310,787
    Selling, general and administrative 33,158
     36,014
     108,022
     13,108
     190,302
    Goodwill impairment 2,286
     31,770
     
     
     34,056
    Depreciation and amortization 55,660
     9,622
     29,598
     150
     95,030
    Total operating expenses 471,662
     695,897
     782,313
     36,553
     1,986,425
    Operating income (expense) $162,897
     $38,101
     $104,545
     $(39,546) $265,997
    Other income (expense)          
    Interest income         2,443
    Interest expense         (32,571)
    Income from unconsolidated affiliates         48
    Foreign currency exchange loss, net         20,300
    Other gains, net         118
    Total other expense, net         (9,662)
    Income before income taxes         $256,335
    Segment assets as of December 31, 2017 $1,040,135
     $695,990
     $1,255,765
     $148,139
     $3,140,029
    Property and equipment, net as of December 31, 2017 $196,451
     $28,135
     $43,564
     $153
     $268,303




    99
    107


    Total revenues for the years ended December 31, 2020, 2019, 2018 and 2017,2018, and property and equipment and total assets as of December 31, 20192020 and 2018,2019, summarized by geographic location, were as follows:


      Revenues Property and Equipment, net Total Assets
      For the year ended December 31, as of December 31, as of December 31,
    (in thousands) 2019 2018 2017 2019 2018 2019 2018
    United States $716,576
     $721,977
     $572,383
     $49,904
     $29,499
     $717,894
     $493,428
    Germany 518,146
     476,122
     495,778
     35,824
     25,302
     660,730
     508,062
    Spain 189,104
     155,619
     115,473
     55,240
     39,238
     371,882
     198,082
    United Kingdom 135,006
     133,132
     136,977
     22,420
     20,525
     520,549
     519,918
    Italy 130,929
     103,691
     89,276
     20,663
     15,238
     210,910
     157,314
    Poland 130,104
     126,513
     128,672
     42,916
     50,359
     222,582
     155,821
    India 113,146
     92,468
     82,389
     27,281
     19,554
     163,125
     89,923
    France 94,352
     75,466
     56,027
     1,508
     1,037
     96,636
     76,687
    Greece 79,716
     71,007
     71,197
     11,753
     11,267
     111,339
     58,419
    Malaysia 74,948
     76,380
     56,287
     2,629
     2,802
     114,796
     103,043
    Australia 51,686
     58,039
     77,777
     1,992
     2,051
     62,844
     61,215
    New Zealand 47,611
     48,881
     47,091
     3,137
     2,718
     237,076
     196,869
    Other 468,785
     397,334
     323,095
     84,713
     72,279
     1,167,303
     702,374
    Total foreign 2,033,533
     1,814,652
     1,680,039
     310,076
     262,370
     3,939,772
     2,827,727
    Total $2,750,109
     $2,536,629
     $2,252,422
     $359,980
     $291,869
     $4,657,666
     $3,321,155



     

     

    Revenues

     

    Property and Equipment, net

     

    Total Assets

     

     

    For the year ended December 31,

     

    as of December 31,

     

    as of December 31,

    (in thousands)

     

    2020

     

    2019

     

    2018

     

    2020

     

    2019

     

    2020

     

    2019

    United States

     

    $

    725,135

     

     

    $

    716,576

     

     

    $

    721,977

     

     

    $

    55,573

     

     

    $

    49,904

     

     

    $

    1,255,983

     

     

    $

    717,894

     

    Germany

     

    533,999

     

     

    518,146

     

     

    476,122

     

     

    38,808

     

     

    35,824

     

     

    797,627

     

     

    660,730

     

    Spain

     

    118,934

     

     

    189,104

     

     

    155,619

     

     

    61,563

     

     

    55,240

     

     

    291,254

     

     

    371,882

     

    United Kingdom

     

    118,024

     

     

    135,006

     

     

    133,132

     

     

    20,150

     

     

    22,420

     

     

    402,587

     

     

    520,549

     

    Italy

     

    92,006

     

     

    130,929

     

     

    103,691

     

     

    21,225

     

     

    20,663

     

     

    231,548

     

     

    210,910

     

    Poland

     

    89,688

     

     

    130,104

     

     

    126,513

     

     

    33,087

     

     

    42,916

     

     

    206,016

     

     

    222,582

     

    India

     

    123,343

     

     

    113,146

     

     

    92,468

     

     

    26,126

     

     

    27,281

     

     

    182,073

     

     

    163,125

     

    France

     

    119,265

     

     

    94,352

     

     

    75,466

     

     

    2,731

     

     

    1,508

     

     

    112,335

     

     

    96,636

     

    Greece

     

    39,705

     

     

    79,716

     

     

    71,007

     

     

    13,252

     

     

    11,753

     

     

    78,439

     

     

    111,339

     

    Malaysia

     

    73,541

     

     

    74,948

     

     

    76,380

     

     

    2,319

     

     

    2,629

     

     

    115,448

     

     

    114,796

     

    Australia

     

    46,062

     

     

    51,686

     

     

    58,039

     

     

    1,575

     

     

    1,992

     

     

    68,577

     

     

    62,844

     

    New Zealand

     

    47,368

     

     

    47,611

     

     

    48,881

     

     

    3,772

     

     

    3,137

     

     

    254,580

     

     

    237,076

     

    Other

     

    355,630

     

     

    468,785

     

     

    397,334

     

     

    98,260

     

     

    84,713

     

     

    930,244

     

     

    1,167,303

     

    Total foreign

     

    1,757,565

     

     

    2,033,533

     

     

    1,814,652

     

     

    322,868

     

     

    310,076

     

     

    3,670,728

     

     

    3,939,772

     

    Total

     

    $

    2,482,700

     

     

    $

    2,750,109

     

     

    $

    2,536,629

     

     

    $

    378,441

     

     

    $

    359,980

     

     

    $

    4,926,711

     

     

    $

    4,657,666

     

    Revenues are attributed to countries based on location of the customer, with the exception of software sales made by the Company's software subsidiary, which are attributed to the U.S.


    (17)(18) Financial Instruments and Fair Value Measurements

    Concentrations of credit risk


    The Company's credit risk primarily relates to trade accounts receivable and cash and cash equivalents. The EFT Processing Segment's customer base includes the most significant international card organizations and certain banks in its markets. The epay Segment's customer base is diverse and includes several major retailers and/or distributors in markets that they operate. The Money Transfer Segment trade accounts receivable are primarily due from independent agents that collect cash from customers on the Company's behalf and generally remit the cash within one week. The Company performs ongoing evaluations of its customers' financial condition and limits the amount of credit extended, or purchases credit enhancement protection, when deemed necessary, but generally requires no collateral. See Note 14,15, Valuation and Qualifying Accounts, for further disclosure.


    The Company invests excess cash not required for use in operations primarily in high credit quality, short-term duration securities that the Company believes bear minimal risk.


    108


    100


    Fair value measurements


    Fair value measurements used in the consolidated financial statements are based upon the price that would be received to sell an asset or paid to transfer a liability in an orderly transaction between market participants at the measurement date. The fair value hierarchy distinguishes between (1) market participant assumptions developed based on market data obtained from independent sources (observable inputs) and (2) an entity’sentity's own assumptions about market participant assumptions developed based on the best information available in the circumstances (unobservable inputs). The fair value hierarchy consists of three broad levels, which gives the highest priority to unadjusted quoted prices in active markets for identical assets or liabilities (Level 1) and the lowest priority to unobservable inputs (Level 3). The three levels of the fair value hierarchy are described below:

    Level

    • Level 1 – Unadjusted quoted prices in active markets for identical assets or liabilities.
    Level
  • Level 2 – Valuations based on quoted prices for similar assets or liabilities, quoted prices in markets that are not active, or other inputs that are observable or can be corroborated by observable data for substantially the full term of the assets or liabilities.
  • Level 3 – Unobservable inputs in which little or no market activity exists, therefore requiring an entity to develop its own assumptions about the inputs that market participants would use in pricing.

  • The following table details financial assets measured and recorded at fair value on a recurring basis:


     

     

     

    As of December 31, 2020

    (in thousands)

    Balance Sheet Classification

     

    Level 1

     


    Level 2

     

    Level 3

     

    Total

    Assets

     

     

     

     


     

     

     

     

     

    Foreign currency exchange contracts

    Other current assets

     

    $

    0—

     

     

    $

    80,879 

     

     

    $

    0—

     

     

    $

    80,879 

     

    Liabilities

     

     

       

     


     

     

     

     

     

    Foreign currency exchange contracts

    Other current liabilities

     

    $

    0—

     

    $

    (65,905)


     

    $

    0— 

     

    $

    (65,905)


     

     

     

     

    As of December 31, 2019

    (in thousands)

    Balance Sheet Classification

     

    Level 1

     


    Level 2

     

    Level 3

     

    Total

    Assets

     

     

     

     


     

     

     

     

     

    Foreign currency exchange contracts

    Other current assets

     

    $

    0—

     

     


    $

    54,765 

     

     

    $

    0—

     

     

    $

    54,765 

     

    Liabilities

     

     

       

     


     

     

     

     

     

    Foreign currency exchange contracts

    Other current liabilities

     

    $

    0—

     


    $

    (41,935

    )

     

    $

    0—

     

    $

    (41,935

    )

       As of December 31, 2019
    (in thousands)Balance Sheet Classification Level 1 Level 2 Level 3 Total
    Assets         
    Foreign currency exchange contractsOther current assets $
     $54,765
     $
     $54,765
    Liabilities         
    Foreign currency exchange contractsOther current liabilities $
     (41,935) $
     $(41,935)
       As of December 31, 2018
    (in thousands)Balance Sheet Classification Level 1 Level 2 Level 3 Total
    Assets         
    Foreign currency exchange contractsOther current assets $
     $44,637
     $
     $44,637
    Liabilities         
    Foreign currency exchange contractsOther current liabilities $
     $(36,102) $
     $(36,102)



    The carrying amounts of cash and cash equivalents, trade accounts receivable, trade accounts payable and short-term debt obligations approximate fair values due to their short maturities. The carrying values of the Company’sCompany's revolving credit agreements approximate fair values because interest is based on LIBOR that resets at various intervals of less than one year. The Company estimates the fair value of the Convertible Notes and Senior Notes using quoted prices in inactive markets for identical liabilities (Level 2). As of December 31, 20192020 , the fair values of the Convertible Notes and Senior Notes were $569.4$667.4 million and $668.2$728.7 million, respectively, with carrying values of $437$452.2 million and $673.4$732.8 million, respectively.


    109


    (18)

    From time to time, the Company is a party to legal and regulatory proceedings arising in the ordinary course of its business. Currently, there are no legal proceedings or regulatory findings that management believes, either individually or in the aggregate, would have a material adverse effect upon the consolidated financial statementsConsolidated Financial Statements of the Company. In accordance with U.S. GAAP, the Company records a liability when it is both probable that a liability has been incurred and the amount of the loss can be reasonably estimated. These provisions are reviewed at least quarterly and adjusted to reflect the impacts of negotiations, settlements, rulings, advice of legal counsel, and other information and events pertaining to a particular case.





    101




    (19) Commitments

    As of December 31, 2019,2020, the Company had $79.6$86.9 million of stand-by letters of credit/bank guarantees issued on its behalf, of which $3.7$3.9 million are collateralized by cash deposits held by the respective issuing banks.


    Under certain circumstances, the Company grants guarantees in support of obligations of subsidiaries. As of December 31, 2019,2020, the Company granted off balance sheet guarantees for cash in various ATM networks amounting to $12.5$13.1 million over the terms of the cash supply agreements and performance guarantees amounting to approximately $49.6$48.3 million over the terms of the agreements with the customers.


    From time to time, the Company enters into agreements with commercial counterparties that contain indemnification provisions, the terms of which may vary depending on the negotiated terms of each respective agreement. The amount of such potential obligations is generally not stated in the agreements. Euronet's liability under such indemnification provisions may be mitigated by relevant insurance coverage and may be subject to time and materiality limitations, monetary caps and other conditions and defenses. Such indemnification obligations include the following:

    In connection with contracts with financial institutions in the EFT Processing Segment, the Company is responsible for damage to ATMs and theft of ATM network cash that, generally, is not recorded on the Company's Consolidated Balance Sheets. As of December 31, 2020, the balance of such cash used in the Company's ATM networks for which the Company was responsible was approximately $616.3 million. The Company maintains insurance policies to mitigate this exposure;


    In connection with contracts with financial institutions in the EFT Processing Segment, the Company is responsible for losses suffered by its customers and other parties as a result of the breach of its computer systems, including in particular, losses arising from fraudulent transactions made using information stolen through its processing systems. The Company maintains insurance policies to mitigate this exposure;


    In connection with the license of proprietary systems to customers, the Company provides certain warranties and infringement indemnities to the licensee, which generally warrant that such systems do not infringe on intellectual property owned by third parties and that the systems will perform in accordance with their specifications;


    Euronet has entered into purchase and service agreements with vendors and consulting agreements with providers of consulting services, pursuant to which the Company has agreed to indemnify certain of such vendors and consultants, respectively, against third-party claims arising from the Company's use of the vendor's product or the services of the vendor or consultant;

    In connection with contracts with financial institutions in the EFT Processing Segment, the Company is responsible for damage to ATMs and theft of ATM network cash that, generally, is not recorded on the Company’s Consolidated Balance Sheets. As of December 31, 2019, the balance of such cash used in the Company's ATM networks for which the Company was responsible was approximately $489 million. The Company maintains insurance policies to mitigate this exposure;


    110



    In connection with contracts with financial institutions in the EFT Processing Segment, the Company is responsible for losses suffered by its customers and other parties as a result of the breach of its computer systems, including in particular, losses arising from fraudulent transactions made using information stolen through its processing systems. The Company maintains insurance policies to mitigate this exposure;

    In connection with acquisitions and dispositions of subsidiaries, operating units and business assets, the Company has entered into agreements containing indemnification provisions, which can be generally described as follows: (i) in connection with acquisitions of operating units or assets made by Euronet, the Company has agreed to indemnify the seller against third party claims made against the seller relating to the operating unit or asset and arising after the closing of the transaction, and (ii) in connection with dispositions made by Euronet, Euronet has agreed to indemnify the buyer against damages incurred by the buyer due to the buyer's reliance on representations and warranties relating to the subject subsidiary, operating unit or business assets in the disposition agreement if such representations or warranties were untrue when made; and


    In connection with the license of proprietary systems to customers, the Company provides certain warranties and infringement indemnities to the licensee, which generally warrant that such systems do not infringe on intellectual property owned by third parties and that the systems will perform in accordance with their specifications;

    Euronet has entered into agreements with certain third parties, including banks that provide fiduciary and other services to Euronet or to the Company's benefit plans. Under such agreements, the Company has agreed to indemnify such service providers for third-party claims relating to carrying out their respective duties under such agreements. 

    Euronet has entered into purchase and service agreements with vendors and consulting agreements with providers of consulting services, pursuant to which the Company has agreed to indemnify certain of such vendors and consultants, respectively, against third-party claims arising from the Company’s use of the vendor’s product or the services of the vendor or consultant;
    In connection with acquisitions and dispositions of subsidiaries, operating units and business assets, the Company has entered into agreements containing indemnification provisions, which can be generally described as follows: (i) in connection with acquisitions of operating units or assets made by Euronet, the Company has agreed to indemnify the seller against third party claims made against the seller relating to the operating unit or asset and arising after the closing of the transaction, and (ii) in connection with dispositions made by Euronet, Euronet has agreed to indemnify the buyer against damages incurred by the buyer due to the buyer’s reliance on representations and warranties relating to the subject subsidiary, operating unit or business assets in the disposition agreement if such representations or warranties were untrue when made; and
    Euronet has entered into agreements with certain third parties, including banks that provide fiduciary and other services to Euronet or to the Company’s benefit plans. Under such agreements, the Company has agreed to indemnify such service providers for third-party claims relating to carrying out their respective duties under such agreements.


    The Company is also required to meet minimum capitalization and cash requirements of various regulatory authorities in the jurisdictions in which the Company has money transfer operations. The Company has obtained surety bonds in compliance with money transfer licensing requirements of the applicable governmental authorities.


    To date, the Company is not aware of any significant claims made by the indemnified parties or third parties to guarantee agreements with the Company and, accordingly, no liabilities were recorded as of December 31, 20192020 or 2018.2019.


    (20)(21) Related Party Transactions

    The Company leases an airplane from a company owned by Mr. Michael J. Brown, Euronet's Chief Executive Officer, President and Chairman of the Board of Directors. The airplane is leased for business use on a per flight hour basis at competitive commercial rates with no minimum usage requirement. Euronet incurred expenses of $0.3$0.1 million, $0.3 million and $0.4$0.3 million during the years ended December 31, 2020, 2019 2018and 2017,2018, respectively, for the use of this airplane.


    111



    In June 2014, the Company signed an ATM operating agreement with Rontec Ltd., a U.K. company in which Gerald Ronson holds a majority of the shares. Mr. Ronson is the father-in-law of Paul Althasen, one of the Company's directors. This is a commercial agreement under which the Company leases ATM sites from Rontec Ltd. at rates which it considers to be competitive commercial rates. The Company paid $50 thousand, $38 thousand and $49 thousand under this agreement in each of 2019, 2018 and 2017, respectively.

    (21)(22) Selected Quarterly Data (Unaudited)
    (in thousands, except per share data)  First Quarter Second Quarter Third Quarter Fourth Quarter
    For the Year Ended December 31, 2019
     

     

     

     

    Revenues $577,509
     $691,867
     $786,986
     $693,747
    Operating income $56,094
     $117,897
     $193,990
     $107,213
    Net income $34,579
     $68,005
     $137,541
     $106,570
    Net income attributable to Euronet Worldwide, Inc. $34,543
     $68,153
     $137,607
     $106,446
    Earnings per common share: 

     

     

     

    Basic $0.67
     $1.28
     $2.53
     $1.96
    Diluted $0.62
     $1.25
     $2.46
     $1.91
    For the Year Ended December 31, 2020        
    Revenues $583,907
     $527,803
     $664,351
     $706,639
    Operating income (loss) $31,602
     $(101,271) $66,072
     $50,219
    Net income (loss) $1,720
     $(115,733) $40,315
     $70,394
    Net income (loss) attributable to Euronet Worldwide, Inc. $1,921
     $(115,804) $40,249
     $70,235
    Earnings (loss) per common share:        
    Basic $0.04
     $(2.22) $0.77
     $1.34
    Diluted $0.04
     $(2.22) $0.76
     $1.31
    (in thousands, except per share data) First Quarter Second Quarter Third Quarter Fourth Quarter
    For the Year Ended December 31, 2018 

     

     

     

    Revenues $550,515
     $622,224
     $714,505
     $649,385
    Operating income $45,472
     $90,369
     $150,913
     $71,160
    Net income (loss) $26,344
     $43,636
     $102,257
     $59,894
    Net income (loss) attributable to Euronet Worldwide, Inc. $26,413
     $43,724
     $102,723
     $59,991
    Earnings (loss) per common share: 

     

     

     

    Basic $0.51
     $0.85
     $2.01
     $1.16
    Diluted $0.49
     $0.82
     $1.89
     $1.10
    For the Year Ended December 31, 2019        
    Revenues $577,509
     $691,867
     $786,986
     $693,747
    Operating income $56,094
     $117,897
     $193,990
     $107,213
    Net income $34,579
     $68,005
     $137,541
     $106,570
    Net income attributable to Euronet Worldwide, Inc. $34,543
     $68,153
     $137,607
     $106,446
    Earnings per common share:        
    Basic $0.67
     $1.28
     $2.53
     $1.96
    Diluted $0.62
     $1.25
     $2.46
     $1.91




    None.


    Evaluation of Disclosure Controls and Procedures

    Our executive management, including our Chief Executive Officer and Chief Financial Officer, evaluated the effectiveness of the design and operation of our disclosure controls and procedures pursuant to Rule 13a-15(b) under the Exchange Act as of December 31, 20192020. Based on this evaluation, our Chief Executive Officer and Chief Financial Officer have concluded that the design and operation of these disclosure controls and procedures were effective as of such date to provide reasonable assurance that information required to be disclosed in our reports under the Exchange Act is recorded, processed, summarized and reported within the time periods specified in the rules and forms of the SEC, and that such information is accumulated and communicated to our management, including our Chief Executive Officer and Chief Financial Officer, as appropriate, to allow timely decisions regarding required disclosures.

    Changes in Internal Controls Over Financial Reporting

    There has been no change in our internal control over financial reporting during the fourth quarter of 20192020 that has materially affected, or is reasonably likely to materially affect, our internal control over financial reporting.

    Management's Report On Internal Control Over Financial Reporting

    To the Stockholders of Euronet Worldwide, Inc.:

    Management is responsible for establishing and maintaining an effective internal control over financial reporting as this term is defined under Rule 13a-15(f) of the Securities Exchange Act of 1934 and has made organizational arrangements providing appropriate divisions of responsibility and has established communication programs aimed at assuring that its policies, procedures and principles of business conduct are understood and practiced by its employees. All internal control systems, no matter how well designed, have inherent limitations. Therefore, even those systems determined to be effective can provide only reasonable assurance with respect to financial statement preparation and presentation.

    Management of Euronet Worldwide, Inc. assessed the effectiveness of the Company's internal control over financial reporting as of December 31, 20192020. In making this assessment, it used the criteria set forth by the Committee of Sponsoring Organizations of the Treadway Commission in Internal Control-Integrated Framework (2013). Based on these criteria and our assessment, we have determined that, as of December 31, 2019,2020, the Company's internal control over financial reporting was effective.

    The effectiveness of the Company's internal control over financial reporting as of December 31, 2019,2020, has been audited by KPMG LLP, an independent registered public accounting firm, as stated in their audit report, included herein.

    /s/ Michael J. Brown
    Michael J. Brown 
    Michael J. Brown
    Chief Executive Officer 
      
    /s/ Rick L. Weller
    Rick L. Weller 
    Rick L. Weller
    Chief Financial Officer and Chief Accounting Officer 

    February 28, 202019, 2021


    113


    Item 9B. Other Information

    On February 26, 2020, the Board of Directors of the Company authorized a stock repurchase plan providing for the repurchase of up to $250 million in value of Euronet common stock, but not more than five million shares, through February 28, 2022. Repurchases may take place in the open market or in privately negotiated transactions including derivative transactions, and may be made under a Rule 10b5-1 Plan. The program may be discontinued or amended at any time.Item 9B. Other Information

    None.

    Part III


    The information under “Election of Directors,” “Section“Delinquent Section 16(a) Reports” and “Meetings and Committees of the Board of Directors” in the Delinquent Proxy Statement for the 20202021 Annual Meeting of Stockholders, which will be filed with the SEC no later than 120 days after December 31, 20192020, is incorporated herein by reference. Information concerning our Code of Business Conduct and Ethics for our employees, including our Chief Executive Officer and Chief Financial Officer, is set forth under “Availability of Reports, Certain Committee Charters, and Other Information” in Part I of this Annual Report on Form 10-K and incorporated herein by reference. Information concerning executive officers is set forth under “Information about our Executive Officers” in Part I of this Annual Report on Form 10-K and incorporated herein by reference.

    We intend to satisfy the requirement under Item 5.05 of Form 8-K to disclose any amendments to our Code of Business Conduct and Ethics and any waiver from a provision of our Code of Ethics by disclosing such information on a Form 8-K or on our Website at www.euronetworldwide.com under For Investors/Corporate Governance.



    The information under “Compensation Tables,” “Compensation Discussion and Analysis,” “Director Compensation,” “Report of Compensation Committee”“Compensation Committee Report” and “Compensation Committee Interlocks and Insider Participation” in the Proxy Statement for the 20202021 Annual Meeting of Stockholders, which will be filed with the SEC no later than 120 days after December 31, 20192020, is incorporated herein by reference.



    The information under “Beneficial Ownership of Common Stock”, “Election of Directors”and "Equity Compensation Plan Information"shares issuable under approved plans in the Proxy Statement for the 20202021 Annual Meeting of Stockholders, which will be filed with the SEC no later than 120 days after December 31, 20192020, is incorporated herein by reference.



    The information under “Certain Relationships and Related Transactions and Director Independence” in the Proxy Statement for the 20202021 Annual Meeting of Stockholders, which will be filed with the SEC no later than 120 days after December 31, 20192020, is incorporated herein by reference.



    The information under “Audit Matters - Fees of the Company's Independent Auditors” and - "Audit Matters - Audit Committee Pre-Approval Policy" in the Proxy Statement for the 20202021 Annual Meeting of Stockholders, which will be filed with the SEC no later than 120 days after December 31, 20192020, is incorporated herein by reference.

    114








    (a)List of Documents Filed as Part of this Report.

    1. Financial Statements

    The Consolidated Financial Statements and accompanying notes, together with the report of KPMG LLP, appear in Part II, Item 8 - Financial Statements and Supplementary Data, of this Form 10-K.

    2. Schedules

    None.

    3. Exhibits

    The exhibits that are required to be filed or incorporated by reference herein are listed in the Exhibit Index below.

    Exhibits
    Exhibit Index
    Exhibit Description
       
    3.1 
       
    3.2 
       
    3.3 
       
    3.4 
       
    4.1 
       
    4.2 
       
    4.3 



    4.4 

    4.5 
       
    4.6 
       
    10.1 
       
    10.2 
       
    10.3 
       
    10.4 
    10.5
       
    10.510.6 
       
    10.6
    10.7 
       
    10.8 
       
    10.9 
    10.10
       
    10.1010.11.1 
       
    10.11.110.11.2 
       
    10.11.210.12 
    10.12

    10.13 
       
    10.14 
       
    10.15 
       
    10.16 
       
    10.17 
       
    10.18



    21.1 
       
    23.1 
       
    31.1 
       
    31.2 
       
    32.1 
       
    32.2 
       
    101 The following materials from Euronet Worldwide, Inc.’s Annual Report on Form 10-K for the year ended December 31, 2018,2020, formatted inline XBRL (eXtensible Business Reporting Language): (i) Consolidated Balance Sheets at December 31, 20182020 and 2017,2019, (ii) Consolidated Statements of Income for the years ended December 31, 2018, 20172020, 2019 and 2016,2018, (iii) Consolidated Statements of Comprehensive Income for the years ended December 31, 2018, 20172020, 2019 and 2016,2018, (iv) Consolidated Statements of Changes in Equity for the years ended December 31, 2018, 20172020, 2019 and 2016,2018, (v) Consolidated Statements of Cash Flows for the years ended December 31, 2018, 20172020, 2019 and 2016,2018, and (vi) Notes to the Consolidated Financial Statements.
      
    104 Cover Page Interactive Data File (contained in Exhibit 101)
    104Cover Page Interactive Data File (contained in Exhibit 101)
    ___________________________
    (1)Filed herewith.
    (1)(2)Filed herewith.Management contracts and compensatory plans and arrangements required to be filed as Exhibits pursuant to Item 15(a) of this report.
    (2)Management contracts and compensatory plans and arrangements required to be filed as Exhibits pursuant to Item 15(a) of this report.
    (3)Pursuant to Item 601(b)(32) of Regulation S-K, this Exhibit is furnished rather than filed with this Form 10-K.

    PLEASE NOTE: Pursuant to the rules and regulations of the SEC, we have filed or incorporated by reference the agreements referenced above as exhibits to this Annual Report on Form 10-K. The agreements have been filed to provide investors with

    information regarding their respective terms. The agreements are not intended to provide any other factual information about the Company or its business or operations. In particular, the assertions embodied in any representations, warranties and covenants contained in the agreements may be subject to qualifications with respect to knowledge and materiality different from those applicable to investors and may be qualified by information in confidential disclosure schedules not included with the exhibits. These disclosure schedules may contain information that modifies, qualifies and creates exceptions to the representations, warranties and covenants set forth in the agreements. Moreover, certain representations, warranties and covenants in the agreements may have been used for the purpose of allocating risk between the parties, rather than establishing matters as facts. In addition, information concerning the subject matter of the representations, warranties and covenants may have changed after the date of the respective agreement, which subsequent information may or may not be fully reflected in the Company's public disclosures. Accordingly, investors should not rely on the representations, warranties and covenants in the agreements as characterizations of the actual state of facts about the Company or its business or operations on the date hereof.


    117



    None.
    Signatures

    Pursuant to the requirements of Section 13 or 15(d) of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned, thereunto duly authorized.

    Euronet Worldwide, Inc.

    Date: February 28, 202019, 2021                   
      /s/ Michael J. Brown 
      Michael J. Brown 
      Chairman of the Board of Directors, Chief Executive 
       Officer, President and Director (principal executive officer) 

    Pursuant to the requirements of the Securities Exchange Act of 1934, this report has been signed below by the following persons on behalf of the registrant and in the capacities and on the dates indicated.

    SignatureTitle
      
    /s/ Michael J. Brown
    Michael J. Brown
    February 28, 202019, 2021
    Chairman of the Board of Directors, Chief Executive Officer, President and Director (principal executive officer)
      
    /s/ Rick L. Weller
    Rick L. Weller
    February 28, 202019, 2021
    Chief Financial Officer and Chief Accounting Officer (principal financial officer and principal accounting officer)
      
    /s/ Paul S. Althasen
    Paul S. Althasen
    February 28, 202019, 2021
    Director
      
    /s/ Andrzej Olechowski
    Andrzej Olechowski
    February 28, 202019, 2021
    Director
      
    /s/ Eriberto R. ScocimaraMichael N. Frumkin
    Eriberto R. ScocimaraMichael N. Frumkin
    February 28, 202019, 2021
    Director
      
    /s/ Thomas A. McDonnell
    Thomas A. McDonnell
    February 28, 202019, 2021
    Director
      
    /s/ Andrew B. Schmitt
    Andrew B. Schmitt
    February 28, 202019, 2021
    Director
      
    /s/ M. Jeannine Strandjord
    M. Jeannine Strandjord
    February 28, 202019, 2021
    Director
      
    /s/ Mark R. Callegari
    Mark R. Callegari
    February 28, 202019, 2021
    Director

    110
    118