Table of Contents


UNITED STATES


SECURITIES AND EXCHANGE COMMISSION

WASHINGTON, D.C. 20549

FORM 10-K

(Mark One)

x
þANNUAL REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934

For the fiscal year ended December 31, 2011

2013

or

¨TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934

For the transition period fromto

COMMISSION FILE NO. 001-32876

WYNDHAM WORLDWIDE CORPORATION

(Exact Namename of Registrantregistrant as Specifiedspecified in Its Charter)

its charter)
DELAWARE 20-0052541

(State or Other Jurisdiction other jurisdiction
of

Incorporation incorporation or Organization)

organization)
 

(I.R.S. Employer

Identification Number)

No.)

22 SYLVAN WAY

07054
PARSIPPANY, NEW JERSEY

 

07054

(Zip Code)

(Address of Principal Executive Offices)principal executive offices) 

(973) 753-6000

(Registrant’s telephone number, including area code)

Securities registered pursuant to Section 12(b) of the Act:

Name of each exchange
Title of each Class

 

Name of each exchange

on which registered

Common Stock, Par Value $0.01 per share New York Stock Exchange

Securities registered pursuant to Section 12(g) of the Act:

None

(Title of Class)

Indicate by check mark if the registrant is a well-known seasoned issuer, as defined in Rule 405 of the Securities Act.    Yes  þ    No  ¨

Indicate by check mark if the registrant is not required to file reports pursuant to Section 13 or Section 15(d) of the Act.     Yes  ¨    No  þ

Indicate by check mark whether the registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days.    Yes  þ    No  ¨

Indicate by check mark whether the registrant has submitted electronically and posted on its corporate Web site, if any, every Interactive Data File required to be submitted and posted pursuant to Rule 405 of Regulation S-T (§ 232.405 of this chapter) during the preceding 12 months (or for such shorter period that the registrant was required to submit and post such files).    Yes  þ    No  ¨

Indicate by check mark if disclosure of delinquent filers pursuant to Item 405 of Regulation S-K (§ 229.405) is not contained herein, and will not be contained, to the best of registrant’s knowledge, in definitive proxy or information statements incorporated by reference in Part III of this Form 10-K or any amendment to this Form 10-K.    ¨

Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, or a smaller reporting company. See the definitions of “large accelerated filer,” “accelerated filer” and “smaller reporting company” in Rule 12b-2 of the Exchange Act. (Check one):

Large accelerated filer  þþAccelerated filer  ¨¨Non-accelerated filer  ¨¨Smaller reporting company  ¨
  

(Do not check if a smaller

reporting company)

 

Indicate by check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the Act).    Yes  ¨    No  þ

The aggregate market value of the registrant’s common stock held by non-affiliates of the registrant as of June 30, 2011,2013, was $5,521,675,980.$7,609,310,586. All executive officers and directors of the registrant have been deemed, solely for the purpose of the foregoing calculation, to be “affiliates” of the registrant.

As of January 31, 2012,2014, the registrant had outstanding 145,946,692128,142,277 shares of common stock.

DOCUMENTS INCORPORATED BY REFERENCE

Portions of the Proxy Statement prepared for the 20122014 Annual Meeting of Shareholders are incorporated by reference into Part III of this report.





TABLE OF CONTENTS


  Page
 PagePART I 
Item 1.
Item 1A.
Item 1B.
Item 2.
Item 3.
Item 4.
 

PART I

Item 1.

Business

1II 

Item 1A.

Risk Factors

31

Item 1B.

Unresolved Staff Comments

38

Item 2.

Properties

38

Item 3.

Legal Proceedings

39

PART II

Item 5.

40

Item 6.

43

Item 7.

45

Item 7A.

81

Item 8.

82

Item 9.

Item 9A.
Item 9B.
 82PART III 

Item 9A.

Controls and Procedures

82

Item 9B.

Other Information

82

PART III

Item 10.

83

Item 11.

84

Item 12.

85

Item 13.

85

Item 14.

 85PART IV 

PART IV

Item 15.

 86

87




Table of Contents

PART I


Forward Looking Statements


This report includes “forward-looking” statements, as that term is defined by the Securities and Exchange Commission (“SEC”) in its rules, regulations and releases. Forward-looking statements are any statements other than statements of historical fact including statements regarding our expectations, beliefs, hopes, intentions or strategies regarding the future. In some cases forward-looking statements can be identified by the use of words such as “may,” “expects,” “should,” “believes,” “plans,” “anticipates,” “estimates,” “predicts,” “potential,” “continue,”“continue” or other words of similar meaning. Forward-looking statements are subject to risks and uncertainties that could cause actual results to differ materially from those discussed in or implied by the forward-looking statements. Factors that might cause such a difference include but are not limited to general economic conditions, our financial and business prospects, our capital requirements, our financing prospects, our relationships with associates and those disclosed as risks under “Risk Factors” in Part I, Item 1A of this report. We caution readers that any such statements are based on currently available operational, financial and competitive information and they should not place undue reliance on these forward-looking statements, which reflect management’smanagement's opinion only as of the date on which they were made. Except as required by law, we disclaim any obligation to review or update these forward-looking statements to reflect events or circumstances as they occur.


Where You Can Find More Information


We file annual, quarterly and current reports, proxy statements and other information with the SEC. Our SEC filings are available to the public over the Internet at the SEC’sSEC's website athttp://www.sec.gov. Our SEC filings are also available on our website athttp://www.WyndhamWorldwide.com as soon as reasonably practicable after they are filed with or furnished to the SEC. You may also read and copy any filed document at the SEC’sSEC's public reference room in Washington, D.C. at 100 F Street, N.E., Washington, D.C. 20549. Please call the SEC at 1-800-SEC-0330 for further information about public reference rooms.


We maintain an Internetinternet site athttp://www.WyndhamWorldwide.com. Our website and the information contained on or connected to that site are not incorporated into this Annual Report.


ITEM 1.BUSINESS

OVERVIEW


As one of the world’sworld's largest hospitality companies, we offer individual consumers and business customers a broad array of hospitality services and products across various accommodation alternatives and price ranges through our portfolio of world-renowned brands. The hospitality industry is a major component of the travel industry, which is one of the largest retail industry segments of the global economy. Our operations are grouped into three segments of the hospitality industry:segments: lodging, vacation exchange and rentals and vacation ownership. With our 30 primary brands, which include Wyndham Hotels and Resorts, Tryp by Wyndham, Ramada, Days Inn, Super 8, Howard Johnson, Wyndham Rewards, Wingate by Wyndham, Microtel Inns & Suites, Tryp by Wyndham, RCI, The Registry Collection, Landal GreenParks, Novasol, Hoseasons, cottages4you, James Villa Holidays, ResortQuest by Wyndham Vacation Rentals, The Resort Company by Wyndham Vacation Rentals, Wyndham Vacation Resorts, Shell Vacations Club and WorldMark by Wyndham, we have built a significant presence in most major hospitality markets in the U.S. and throughout the rest of the world.


Approximately 60%63% of our revenues come from fees that we receive in exchange for providing services. Weservices which we refer to the businesses that generate these fees as our “fee-for-service”"fee-for-service" businesses. We receive fees:fees (i) in the form of royalties for use of our brand names;names, (ii) for providing hotel and resort management services; (iii) for providing property management services to hotels, rental properties and vacation ownership resorts; (iv)resorts, (iii) for providing vacation exchange and rentals services;services and (v)(iv) for providing services under our Wyndham Asset Affiliation Model (“WAAM”("WAAM"). Fee-for-Service. The remainder of our revenue comes primarily from proceeds received from the sale of vacation ownership interests ("VOIs") and related financing.


Our lodging business, Wyndham Hotel Group, is the world’sworld's largest hotel company based on the number of properties, franchisingproperties. We franchise in the upper upscale, upscale, upper midscale, midscale, economy and extended stay segments of the lodging industry and providing hotelprovide property management services globally for full-service and select limited-service hotels. This is predominantly a fee-for-service business that providesproduces recurring revenue streams, requires low capital investment and producesgenerates strong recurring cash flow.



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Our vacation exchange and rentals business, Wyndham Exchange & Rentals, is the world’sworld's largest member-based vacation exchange network based on the number of vacation exchange members and affiliated vacation ownership resorts and the world’sworld's largest marketer of professionally servicedmanaged vacation rental properties based on the number of vacation rental properties marketed. Through this business, weWe provide vacation exchange services and products and access to distribution systems and networks to resort developers and owners of intervals of vacation ownership interests,VOIs, and we market vacation rental properties primarily on behalf of independent owners, vacation ownershiptimeshare (also known as "vacation ownership") developers and other hospitality providers. This is primarily a fee-for-service business that provides stable revenue streams requires low capital investment and produces strong cash flow.


Our vacation ownership business, Wyndham Vacation Ownership, is the world’sworld's largest vacation ownership business based on the number of resorts, units, owners and revenues. Through our vacation ownership business, weWe develop and market vacation ownership interestsVOIs to individual consumers, provide consumer financing in connection with the sale of vacation ownership interestsVOIs and provide property management services at resorts. While the vacation ownership business hasIn addition, while historically required us to investwe have exclusively invested in inventory development, a central strategy for Wyndham Worldwide is towe have augmented our traditional model through the sale of third-party inventory. We leverage our scale and marketing expertise through our WAAM programs, which allow us to pursue low-capital requirement, fee-for-servicecapital efficient business relationships that produce strong cash flow. In 2010, we introduced WAAM which offers turn-key solutions for developers or banks in possession of newly developed inventory, which we sell for a fee through our extensive sales and marketing channels.


Our mission is to increase shareholder value by being the leader in travel accommodations and welcoming our guests to iconic brands and vacation destinations through our signature “Count On Me!” service. Our strategies to achieve these objectives are to:


Increase market share by delivering exceptional customer service;


Grow cash flow and operating margins through superior execution in all of our businesses;


Rebalance the Wyndham Worldwide portfolio to emphasize our fee-for-service business models;


Attract, retain and develop human capitalemployees across our organization; and


Support and promote Wyndham Green and Wyndham Diversity initiatives.


We strive to provide value-added services and products that are intended to both enhance the travel experience of the individual consumer and to drive revenues to our business customers. The depth and breadth of our businesses across different segments of the hospitality industry provide us with the opportunity to expand our relationships with our existing individual and business customers in one or more segments of our business by offering them additional or alternative services and products from our other segments.

We expect to generate annual net cash provided by operating activities less capital expenditures, equity investments and development advances in the range


All of approximately $600 million to $700 million in 2012. This cash flow is expected to be utilized for (i) investment in our businesses including acquisitions, (ii) share repurchases and (iii) dividends.

Our lodging, vacation exchange and rentals and vacation ownership businesses all have both domestic and international operations. During 2011,2013, we derived 71%75% of our revenues in the U.S. and 29%25% internationally (approximately $755$787 million (18%(16%) in Europe and $460$482 million (11%(9%) in all other international regions). For a discussion of our segment revenues, profits, assets and geographical operations, see Note 21 to the Consolidated Financial Statements included in this Annual Report.


History and Development


Wyndham Worldwide’sWorldwide's corporate history can be traced back to the 1990 formation of Hospitality Franchise Systems (which changed its name to HFS Incorporated or HFS)("HFS"). HFS initially began as a hotel franchisor that later expanded its hospitality business and became a major real estate and car rental franchisor.with the addition of the vacation exchange business. In December 1997, HFS merged with CUC International, Inc., or CUC, to form Cendant Corporation (which changedwhich then further expanded its name to Avis Budget Group, Inc. in September 2006).

In October 2005, Cendant determined to separate Cendant through spin-offs into four separate companies, including a spin-offhospitality business with the addition of its Hospitality Services businesses to be re-named Wyndham Worldwide Corporation. During July 2006, Cendant transferred to its subsidiary, Wyndham Worldwide Corporation, all of the assetsvacation rentals and liabilities of Cendant’s Hospitality Services businesses and onvacation ownership businesses. On July 31, 2006, Cendant distributed all of the shares of its subsidiary, Wyndham Worldwide common stockCorporation, to the holders of Cendant common stock issued and outstanding on July 21, 2006, the record date for the distribution. The separation was effective on July 31, 2006. On August 1, 2006, we commenced “regular way”"regular way" trading on the New York Stock Exchange under the symbol “WYN.”

"WYN."


Each of our lodging, vacation exchange and rentals and vacation ownership businessesbusiness units has a long operating history. Our lodging business began with the Howard Johnson and Ramada brands which opened their first hotels in 1954. RCI, our vacation exchange business, was established 3840 years ago, and we have acquired and grown some of the world’sEurope's most renowned vacation rentals brands with histories starting as early as Hoseasons in 1940,1944, Landal GreenParks in 1954 and Novasol in 1968. Our vacation ownership brands, Wyndham Vacation Resorts, and WorldMark by Wyndham and Shell Vacations Club, began vacation ownership operations in 1980, 1989 and 1989, respectively.

1978, respectively.



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Our portfolio of well-known hospitality brands was assembled over the past twentytwenty-three years. The following is a timeline of our significant brand acquisitions:

1990:Howard Johnson and Ramada (US)
1992:Days Inn
1993:Super 8
1995:Knights Inn
1996:Travelodge North America
 Resort Condominiums International (RCI)
2001:Cuendet
 Holiday Cottages Group
 Fairfield Resorts (now Wyndham Vacation Resorts)
2002:Novasol
 Trendwest Resorts (now WorldMark by Wyndham)
2004:Ramada International
 Landal GreenParks
2005:Wyndham Hotels and Resorts
2006:Baymont Inn and Suites
2008:Microtel Inns & Suites and Hawthorn Suites
2010:Hoseasons
 Tryp
 ResortQuest
 James Villa Holidays
2011:2012:Smoky Mountain Property Management
 The Resort CompanyShell Vacations Club
Oceana Resorts


The following is a description of the business of each of our three business units, Wyndham Hotel Group, Wyndham Exchange & Rentals and Wyndham Vacation Ownership, and the industries in which they compete.


WYNDHAM HOTEL GROUP


Lodging Industry


The global lodging market consists of over 145,000approximately 149,000 hotels with combined annual revenues over $354of approximately $412 billion, or $2.4representing nearly 14 million per hotel.rooms of which approximately 53% are affiliated with a brand. The market is geographically concentrated with the top 20 countries accounting for over 81%80% of global rooms.


The lodging industry consists of the following:
    Room Supply Revenues Brand
Region Hotels  (millions) (billions) Affiliation
United States/Canada 59,000
 5.3
 $135
 68%
Europe 58,000
 4.4
 143
 40%
Asia Pacific 25,000
 3.3
 100
 46%
Latin America/Middle East 7,000
 0.9
 34
 45%

Companies in the lodging industry operate primarily under one of the following business models:


Franchise- Under the franchise model, a company typically grants the use of a brand name to owners of hotels that the company neither owns nor managesa hotel owner in exchange for royalty fees that are typically equal to a percentage of room sales. Since the royalty fees are a recurring revenue stream and the cost structure is relatively low, the franchise model yields high margins and steady, predictable cash flows. During 2011, approximately 70%As of the availableDecember 31, 2013, we had 7,425 franchised properties in our hotel rooms in the U.S. were affiliated with a brand compared to only 41% in eachportfolio.


4

Table of Europe and the Asia Pacific region.Contents


Management- Under the management model, a company provides professional oversight and comprehensive operations support to lodging properties that it owns and/or lodging properties owned by a third partyhotel owners in exchange for base management fees that are typically equal to a percentage of hotel revenue, as well as incentive management fees which may also include incentive fees based onare tied to the financial performance of the properties.hotel. In many cases, the hotel operates under one of the management company's brands. As of December 31, 2013, we had 58 managed properties in our hotel portfolio all of which were operating under one of our brands.


Ownership- Under the ownership model, a company owns hotels and bears all financial risks and rewards relating to the hotel, propertiesincluding appreciation and benefits financially from hotel revenues, earnings and appreciationdepreciation in the value of the property. As of December 31, 2013, we had 2 owned hotels in our portfolio.


Performance in the lodging industry is measured by the following key metrics:


average daily rate, or ADR;


average occupancy rate, or occupancy;


revenue per available room, or RevPAR, which is calculated by multiplying ADR by the average occupancy rate; and

new

system growth, which is calculated by subtracting room additions.

Demand in the global lodging industry is driven by, among other factors, business and leisure travel, both of which are significantly affected by the health of the economy. In a prosperous economy, demand is typically high, which leads to higher occupancy levels and permits increases interminations from gross room rates. This cycle continues and ultimately spurs new hotel development. In a poor economy, demand deteriorates, which leads to lower occupancy levels and reduced rates. Demand outside the U.S. is also affected by demographics, airfare, trade and tourism, affluence and the freedom to travel.

openings.


The U.S. is the most dominant sectorregion of the global lodging market with over 30% of global room revenues. The U.S. lodging industry consists of over 50,000 hotels with combined annual revenues of over $107 billion, or $2.1 million per hotel. There are approximately 4.8 million guest rooms at these hotels, of which 3.4 million rooms are affiliated with a hotel chain. The following table displays trends in the key performance metrics for the U.S. lodging industry over the last six years and for 20122014 (estimate):

              Change in 

Year

  Occupancy  ADR   RevPAR*   Occupancy  ADR  RevPAR* 

2006

       63.1 $97.81    $61.75     0.2  7.4  7.7

2007

   62.8  104.31     65.52     (0.5)%   6.6  6.1

2008

   59.8  107.38     64.22     (4.8)%   3.0  (2.0)% 

2009

   54.6  98.06     53.50     (8.8)%   (8.7)%   (16.7)% 

2010

   57.5  98.06     56.43     5.5  0.0  5.5

2011

   60.1  101.64     61.06     4.4  3.7  8.2

2012 Estimate

   60.9      106.86         65.05     1.3  5.1  6.5


Year Occupancy ADR RevPAR*
2008 59.8% $107.43
 $64.26
2009 54.6% 98.19
 53.57
2010 57.5% 98.23
 56.48
2011 59.9% 101.96
 61.07
2012 61.3% 106.24
 65.15
2013 62.3% 110.33
 68.69
2014 Estimate 63.2% 115.31
 72.82
*:
RevPAR may not recalculate by multiplying occupancy by ADR due to rounding

* RevPAR may not recalculate by multiplying occupancy by ADR due to rounding.
Sources: Smith Travel Research Global (“STR”) (2006(2008 to 2011)2013); PricewaterhouseCoopers (“PWC”PwC”) (2012)(2014). 20122014 estimated data is as of January 2012.2014.

The following table depicts trends in revenues and new rooms added on a yearly basis for the U.S. lodging industry over the last six years and for 2012 (estimate):

   Revenues
($bn)
   New  Rooms
(000s)
   Changes in 

Year

      Revenues  New Rooms 

2006

  $133.3             138.9     8.8  66.5

2007

       139.4     145.9     4.5  5.0

2008

   140.3     132.5     0.7  (9.4)% 

2009

   127.2     47.6     (9.4)%   (64.0)% 

2010

   136.9     30.2     7.7  (36.6)% 

2011

   n/a     44.0     n/a    45.6

2012 Estimate

   n/a     55.5     n/a    26.1

Sources *: STR (2006 to 2011); PWC (2012). 2012 estimated data is as of January 2012.


The U.S. lodging industry experienced positive RevPAR performance over the lastprior year primarily resulting from the ongoing recovery of demand. As the overall health of the economy improved during late 2010demand growth and all of 2011, the lodginggains in ADR. The travel industry benefited from the return of corporate spending on business travelcontinues to recover and grow, showing strength as well as increased leisure travel. Demand, as measuredU.S. occupancy grew by room night consumption, increased 4.4%1.5% to 62.3% in 2013, a level that has not been achieved since 2007. This growth was driven by a normalization of travel patterns experienced throughout 2011.hotel properties in higher priced chain scale segments where occupancy levels have recovered more quickly. ADR has continued to stabilize since rebounding inincrease but has yet to fully recover to peak levels achieved prior to the second quarter of 2010 and, as is typical for the lodging industry, the increase in demand during 2011 stimulated ADR increases throughout the year.recession. During 2011,2013, ADR grew 3.7%.3.9% to $110.33. As a result of the occupancy and ADR gains, the U.S. Lodginglodging industry experienced RevPAR growth of 8.2%5.4% in 2011. 2013.

According to PwC’sPwC's most recent outlook on the Hospitality and Leisure Industry, it is expected that growth in U.S hotel demand, will increase approximately 2.0%as measured by room night consumption, is again expected to exceed growth in 2012, ADR will grow over 5%, a level that hasn’t been achieved since 2007, and occupancysupply in 2014. Occupancy and ADR gains willare expected to be experienced across all segments.segments resulting in an overall RevPAR increase of 6.0%. Beyond 2012,2014, certain industry experts project RevPAR in the U.S. to grow at a 5.9%3.7% compounded annual growth rate (“CAGR”) over the next three years (2013 – 2015)(2015 - 2017).

According to PwC, supply growth still remains at low levels although new construction activity appears to be increasing over the unusually low levels of 2010.


Performance in the U.S. lodging industry is evaluated based upon chain scale segments, which are generally defined as follows:


Luxury- typically offers first class appointments and an extensive range of on-property amenities and services, including restaurants, spas, recreational facilities, business centers, concierges, room service and local transportation (shuttle service to airport and/or local attractions). ADR is normally greater than $180$190 for hotels in this category.



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Upper Upscale- typically offers well-appointed properties that offer a full range of on-property amenities and services, including restaurants, spas, recreational facilities, business centers, concierges, room service and local transportation (shuttle service to airport and/or local attractions). ADR normally falls in the range of $120$130 and $180$190 for hotels in this category.


Upscale- typically offers a full range of on-property amenities and services, including restaurants, spas, recreational facilities, business centers, concierges, room service and local transportation (shuttle service to airport and/or local attractions). ADR normally falls in the range of $100$105 and $120$130 for hotels in this category.


Upper Midscale- typically offers restaurants, vending, selected business services, partial recreational facilities (either a pool or fitness equipment) and limited transportation (airport shuttle). ADR normally falls in the range of $85 and $100.$105 for hotels in this category.


Midscale- typically offers restaurants (“midscale with food and beverage”) or limited breakfast, service (“midscale without food and beverage”), vending, selected business services, limited recreational facilities (either a pool or fitness equipment) and limited transportation (airport shuttle). ADR normally falls in the range of $60 and $85.$85 for hotels in this category.


Economy- typically offers basic amenities and a limited breakfast. ADR is normally less than $60.

The following table sets forth the estimated key metrics$60 for each chain scale segment and associated sub-segments within the U.S. for 2011 compared to 2010 as currently defined by STR:

      Change in 

Segment

  

ADR

  Demand  Room
Supply
  Occupancy  ADR  RevPAR 

Luxury

  Greater than $180   6.0  0.8  5.2  5.7  11.2

Upper upscale

  $120 to $180   4.6  1.8  2.8  3.6  6.6

Upscale

  $100 to $120   6.0  1.8  4.1  3.8  8.0

Upper Midscale

  $85 to $100   11.0  5.5  5.2  3.3  8.6

Midscale

  $60 to $85   (5.5)%   (8.7)%   3.5  (0.5)%   3.0

Economy

  Less than $60   4.0  0.3  3.7  2.2  6.0

Total

     5.0  0.6  4.4  3.7  8.2

Source: STR

The European lodging industry consists of over 52,000 hotels with combined annual revenues over $135 billion, or $2.6 million per hotel. There are approximately 4.0 million guest rooms at these hotels, of which, 1.6 million rooms are affiliated with a hotel chain. The Asia Pacific lodging industry consists of over 20,000 hotels with combined annual revenues of approximately $96 billion, or $4.6 million per hotel. There are approximately 2.8 million guest rooms at these hotels, of which 1.2 million are affiliated with a hotel chain. The following table displays changes in the key performance metrics for the European and Asia Pacific lodging industry during 2011 as compared to 2010:

   Change in 

Region

  Demand  Room
Supply
  Occupancy  ADR  RevPAR 

Europe

   4.2  1.0  3.1  9.4  12.7

Asia Pacific

   3.0  2.8  0.2  9.5  9.8

Source: STRthis category.


Wyndham Hotel Group Overview


Our lodging business, Wyndham Hotel Group, is the world’sworld's largest hotel company (basedbased on number of properties). Over 88%properties. Approximately 78% of Wyndham Hotel Group’sGroup's revenues are derived from franchising activities. Wyndham Hotel Group generally does not own any hotels with the exception of its flagship resort, the Wyndham Grand Orlando Resort Bonnet Creek. Therefore, itsOur franchise business model is easily adaptable to changing economic environments due to low operating cost structures, which in combination with recurring fee streams, yield high margins and predictable cash flows. CapitalOngoing capital requirements are relatively low and mostly limited to technology expenditures tothat support core capabilities, and any incentives wecapabilities. We may employ incentives to generate new business, such as key money, development advance notes and mezzanine or other forms of subordinated financingfinancial support to assist franchisees and hotel owners in converting to one of our brands or building a new hotel branded under a Wyndham Hotel Group brand.


Our owned hotel portfolio currently consists of the Wyndham Grand Rio Mar Beach Resort and Spa in Puerto Rico ("Rio Mar hotel") and the Wyndham Grand Orlando Bonnet Creek ("Bonnet Creek hotel"). Both hotels represent mixed-use opportunities whereby we generate cross product brand loyalty through exposing our repeat hotel guests to the vacation ownership product.


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Wyndham Hotel Group comprises the following 15 brands, with 7,205is comprised of over 7,480 hotels representing over 613,000645,000 rooms on six continents and another nearly 850 hotels representing approximately 111,900 rooms in the development pipeline as of December 31, 2011. Wyndham Hotel Group franchises in most segments of the industry with the highest concentration in the economy segment, and provides management services globally for full-service hotels. The following describes these 15 widely-known lodging brands:

continents. Days Innis a leading global brand in the economy segment with more guest rooms than any other economy brand in the world with approximately 1,865 properties worldwide. Under its ‘A Promise As Sure As the Sun’ service culture, Days Inn hotels offer value-conscious consumers free high-speed internet, upgraded bath amenities and the Wyndham Rewards loyalty program. Most hotels also offer free Daybreak breakfast, restaurants and meeting rooms.

Super 8 Worldwideis a leading global brand in the economy segment with approximately 2,250 properties in the U.S., Canada and China, making Super 8 the largest chain of economy hotels in the world. Under its “8 point promise” service culture, Super 8 hotels offer complimentary SuperStart breakfast, free high speed internet access, upgraded bath amenities, free in-room coffee, kids under 17 stay free and free premium cable or satellite TV as well as the Wyndham Rewards loyalty program.

Microtel Inns & Suites is an award winning economy chain of 315 properties predominantly located throughout North America. Microtel is also the only prototypical, all new-construction brand in the economy segment. For guests, this means a consistent experience featuring award-winning contemporary guest rooms and public area designs. For developers, Microtel provides hotel operators low cost of construction combined with support and guidance from ground break to grand opening as well as low cost of ongoing operations. Positioned in the upper-end of the economy segment, all properties offer complimentary continental breakfast, free wired and wireless internet access, free local and long distance calls and the Wyndham Rewards loyalty program.

Howard Johnson is an iconic American hotel brand having pioneered hotel franchising in 1954. Today, Howard Johnson has over 450 hotels in North America, Latin America, Asia and other international markets. In North America, the brand operates in the midscale and economy segments while internationally the brand includes midscale and upscale hotels. The Howard Johnson brand targets families and leisure travelers, providing complimentary continental “Rise and Dine” breakfast and high-speed internet access as well as the Wyndham Rewards loyalty program.

Travelodgeis a hotel chain with 440 properties located across North America. The brand operates primarily in the economy segment in the U.S. and in the midscale segment in Canada. Using its “Sleepy Bear” brand ambassador, Travelodge targets leisure travelers with a focus on those who prefer an active lifestyle of outdoor activity and offers guests complimentary Bear Bites continental breakfast and free high-speed internet access as well as the Wyndham Rewards loyalty program.

Knights Inn is a budget economy hotel chain with approximately 350 locations across North America. Knights Inn hotels provide basic overnight accommodations and complimentary breakfast for an

affordable price as well as the Wyndham Rewards loyalty program. For operators, from first time owners to experienced hoteliers, the brand provides a lower cost of entry and competitive terms while still providing the extensive tools, systems and resources of the Wyndham Hotel Group.

Ramada Worldwideis a global midscale hotel chain with 845 properties located in 53 countries worldwide. Under its “You Do Your Thing, Leave the Rest to Us,” marketing foundation and supported by the “i am” service culture, most Ramada hotels feature free wireless high-speed internet access, meeting rooms, business services, fitness facilities, upgraded bath amenities and the Wyndham Rewards loyalty program. Most properties have an on-site restaurant/lounge, while other sites offer a complimentary continental breakfast with food available in the Ramada Mart.

Baymont Inn & Suitesis a midscale hotel chain with approximately 260 properties located across North America. The brand’s commitment to providing ‘hometown hospitality’ means guests are offered fresh baked cookies, complimentary breakfast and high-speed internet access as well as the Wyndham Rewards loyalty program. Most hotels also offer swimming pools and fitness centers.

Wyndham Hotels and Resortsis an upscale, full service brand of 100 properties located in key business and vacation destinations around the world. Business locations feature meeting space flexible for large and small meetings, as well as business centers and fitness centers. The brand is tiered as follows: Wyndham Grand Collection, comprised primarily of 4+Diamond hotels in resort or urban destinations, offer a unique guest experience, sophisticated design and distinct dining options; Wyndham Hotels and Resorts offers customers amenities such as golf, tennis, beautiful beaches and/or spas; and Wyndham Garden Hotels, generally located in corporate or suburban areas, provide flexible space for small to midsize meetings and relaxed dining options. Each tier offers the Wyndham Rewards loyalty program.

Wingate by Wyndham is a prototypical design hotel chain in the upper end of the midscale segment with over 160 properties in North America. Each hotel offers amenities and services that make life on the road more productive, all at a single rate. Guests enjoy oversized rooms appointed with all the comforts and conveniences of home and office. Each room is equipped with a flat screen TV, high-speed internet access, in-room microwave and refrigerator. The brand also offers complimentary hot breakfast, a 24-hour business center with free printing, copying and faxing and free access to a gym facility and the Wyndham Rewards loyalty program.

Tryp by Wyndhamis a select-service, mid-priced hotel brand comprised of over 90 hotels located predominantly throughout Europe and South America in key center city, airport and business center markets. This brand caters to both business and leisure travelers with varying accommodations suited for different travel needs and preferences. Guests enjoy free Internet in all rooms, free breakfast buffet with a special emphasis on healthy, fresh ingredients and the Wyndham Rewards loyalty program.

Hawthorn Suites by Wyndham is an extended stay brand that provides an ideal atmosphere for multi-night visits at approximately 75 properties predominantly in the U.S. We believe this brand provides a solution for longer-term travelers who typically seek accommodations at our Wyndham Hotels and Resorts or Wingate by Wyndham properties. Each hotel offers an inviting and practical environment for travelers with well appointed, spacious one and two-bedroom suites and fully-equipped kitchens. Guests enjoy free Internet in all rooms and common areas, complimentary hot breakfast buffets and evening social hours, as well as the Wyndham Rewards loyalty program.

Planet Hollywoodis a 4+Diamond, full-service, entertainment-based hotel brand that will be located in key destination cities globally. We have a 20 year affiliation relationship with Planet Hollywood Resorts International, LLC to franchise this brand and provide management services globally for branded hotels. All hotels will offer multiple food and beverage outlets, flexible meeting space, entertainment-based theming and the Wyndham Rewards loyalty program. As of December 31, 2011, we had no properties franchised or managed by us under this affiliation arrangement.

Dreamis a full-service, light-hearted brand with trend-setting design for gateway cities and resort destinations. This brand was added to our portfolio of offerings in January 2011 when we entered into a

30 year affiliation relationship with Chatwal Hotels & Resorts, LLC to franchise this brand and provide management services globally for branded hotels. The progressive service offerings emulate those of luxury hotels, but with a more relaxed point of view. All hotels also offer guests the Wyndham Rewards loyalty program. As of December 31, 2011, we had 5 properties franchised by us under this affiliation arrangement.

Nightis an ‘affordably chic’ brand featuring innovative designs. This brand was added to our portfolio of offerings in January 2011 when we entered into a 30 year affiliation relationship with Chatwal Hotels & Resorts, LLC to franchise this brand and provide management services globally for branded hotels. These hotels offer unique services such as guest deejays in lounges, discounts for green motorists with hybrid and electric cars, gourmet quick-serve food and beverage options and the Wyndham Rewards loyalty program. As of December 31, 2011, we had 1 property franchised by us under this affiliation arrangement.

The following table provides operating statistics for each of our brands with propertiesbrand in our system as of and for the year ended December 31, 2011. We derived occupancy,2013. Occupancy, ADR and RevPAR is derived from information provided to us by our franchisees.

Brand

 Global Segment
Served(1)
 Average
Rooms Per
Property
  # of
Properties
  # of
Rooms
  Average
Occupancy
Rate
  ADR  RevPAR * 

Days Inn

 Economy  81    1,864    150,436    47.0 $61.42   $28.88  

Super 8

 Economy  63    2,249    142,254    52.1 $54.32   $28.29  

Microtel Inns and Suites

 Economy  71    315    22,441    52.7 $59.07   $31.11  

Howard Johnson

 Economy  100    451    45,115    46.7 $60.72   $28.33  

Travelodge

 Economy  75    440    33,081    46.7 $65.12   $30.41  

Knights Inn

 Economy  62    349    21,698    38.7 $42.32   $16.39  

Ramada

 Midscale  135    845    114,306    51.4 $76.40   $39.29  

Baymont

 Midscale  83    259    21,605    47.5 $62.00   $29.43  

Wyndham Hotels and Resorts

 Upscale  262    100    26,180    58.4 $108.27   $63.22  

Wingate by Wyndham

 Midscale  92    162    14,836    59.7 $80.61   $48.11  

Tryp by Wyndham

 Upper Midscale  144    91    13,076    60.5 $103.27   $62.48  

Hawthorn Suites by Wyndham

 Midscale  95    74    7,036    61.1 $74.76   $45.69  

Night

 Upper Upscale  72    1    72    94.0 $241.42   $227.05  

Dream

 Upper Upscale  198    5    990    75.6 $198.31   $149.88  
   

 

 

  

 

 

    

Total

          7,205    613,126    50.2 $66.46   $33.34  
   

 

 

  

 

 

    

franchisees:
  Global     Average    
  Segment # of # of Occupancy    
Brand 
Served (1)
 Properties Rooms Rate ADR RevPAR *
Super 8 Economy 2,391
 152,648
 56.3% $52.33
 $29.45
Days Inn Economy 1,817
 146,959
 48.8% 64.34
 31.42
Ramada Midscale 834
 115,394
 53.0% 80.19
 42.50
Howard Johnson Economy 449
 46,777
 47.7% 62.06
 29.58
Wyndham Hotels and Resorts Upscale 170
 37,569
 58.6% 117.27
 68.74
Travelodge Economy 432
 32,012
 49.5% 67.10
 33.23
Baymont Inn & Suites Midscale 329
 27,108
 51.3% 63.14
 32.40
Knights Inn Economy 380
 23,325
 42.0% 45.04
 18.92
Microtel Inn and Suites by Wyndham Economy 312
 22,304
 57.6% 64.42
 37.10
Tryp by Wyndham Upper Midscale 113
 16,216
 60.5% 96.09
 58.16
Wingate by Wyndham Midscale 159
 14,559
 60.9% 85.11
 51.82
Hawthorn Suites by Wyndham Midscale 91
 8,933
 62.6% 71.46
 44.71
Dream Upper Upscale 5
 989
 71.8% 229.77
 164.88
Night Upper Midscale 3
 630
 62.4% 152.65
 95.18
Total   7,485
 645,423
 52.7% 68.27
 36.00
*RevPAR may not recalculate by multiplying average occupancy rate by ADR due to rounding.
(1) 

The global segments servedGlobal Segments Served column reflects the primary chain scale segments served using the STR Global definition and method as of December 2011.2013. STR Global is U.S. centric and categorizes a hotel chain, or brand, based on ADR in the U.S. We utilized these chain scale segments to classify our brands both in the U.S. and internationally.


The number of lodging properties and rooms in operation by market sector is as follows:
 

As of December 31,
 2013 2012 2011
 Properties Rooms Properties Rooms Properties Rooms
Economy (a)
5,646
 401,665
 5,578
 398,304
 5,536
 394,087
Midscale (b)
1,187
 124,688
 1,208
 125,900
 1,152
 121,372
Upper Midscale (c)
543
 89,576
 469
 79,274
 435
 74,404
Upscale (d)
104
 28,505
 82
 22,969
 76
 22,201
Upper Upscale (e)
5
 989
 5
 990
 6
 1,062
Total7,485
 645,423
 7,342
 627,437
 7,205
 613,126
(a)
Comprised of the Days Inn, Super 8, Howard Johnson Inn, Howard Johnson Express, Travelodge, Microtel Inn & Suites by Wyndham and Knights Inn brands.
(b)
Primarily includes the Wingate by Wyndham, Hawthorn Suites by Wyndham, Ramada Inn, Ramada Limited, Howard Johnson Plaza, Howard Johnson Hotel and Baymont Inn & Suites brands.
(c)
Primarily includes the Ramada Hotels, Ramada Plaza, Tryp by Wyndham and Wyndham Garden Hotel brands.
(d)
Comprised of the Wyndham Hotels and Resorts brand.
(e)
Comprised of the Dream lodging brand for 2013 and 2012 and the Dream and Night brands in 2011.


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The number of lodging properties and rooms changed as follows:
 

As of December 31,
 2013 2012 2011
 Properties Rooms Properties Rooms Properties Rooms
Beginning balance7,342
 627,437
 7,205
 613,126
 7,207
 612,735
Additions633
 65,933
 688
 66,050
 541
 54,706
Terminations(490) (47,947) (551) (51,739) (543) (54,315)
Ending balance7,485
 645,423
 7,342
 627,437
 7,205
 613,126

The following table depicts our geographic distribution and key operating metrics by region:

Region

  # of
Properties
   # of
Rooms(1)
   Occupancy  ADR   RevPAR * 

United States

   5,821     450,788     48.4 $63.12    $30.57  

Canada

   476     38,473     52.5  95.99     50.43  

Europe/Middle East/Africa

   322     42,875     58.5  86.29     50.49  

Asia/Pacific

   490     68,602     55.2  50.91     28.08  

Latin/South America

   96     12,388     52.5  92.36     48.52  
  

 

 

   

 

 

      

Total

         7,205     613,126     50.2  66.46     33.34  
  

 

 

   

 

 

      

  # of # of      
Region   Properties 
Rooms (1)   
 Occupancy ADR RevPAR*
United States 5,699
 444,544
 50.8% $67.64
 $34.38
Canada 497
 39,356
 55.2% 97.00
 53.55
Europe/Middle East/Africa 393
 52,931
 60.6% 84.40
 51.14
Asia/Pacific 777
 93,963
 57.3% 46.45
 26.63
Latin/South America 119
 14,629
 52.4% 88.91
 46.60
Total 7,485
 645,423
 52.7% 68.27
 36.00
*RevPAR may not recalculate by multiplying occupancy by ADR due to rounding.
(1) 

From time to time, as a result of weather or other business interruption and ordinary wear and tear, some of the rooms at these hotels may be taken out of service for repair.


Our franchising business is designed to generate revenues for our hotel owners through the delivery of room night bookingsreservations to the hotel and the promotiondelivery of brand awareness among the consumer base, global sales efforts, ensuringcertain services such as training and guest satisfaction and providing outstanding service to hotel guests and our hotel owners.

services.


The sources of revenues from franchising hotels include (i) ongoing franchise fees, which are comprised of royalty, marketing and reservation fees, (ii) initial franchise fees which relate to services provided to assist a franchised hotel to open for business under one of our brands and (iii) other service fees. Royalty fees are intended to cover the use of our trademarks and our operating expenses, such as expenses incurred for franchise services, including quality assurance and administrative support, and to provide us with operating profits.trademarks. Marketing and reservation fees are intended to reimburse us for expenses associated with operating an international, centralized, brand-specific reservations system, e-commerce channels such as our brand.com websites as well as access to third-party distribution channels, such as online travel agents (“OTAs”("OTAs"), advertising and marketing programs, global sales efforts, operations support, training and other related services. We promote and sell our brands through e-commerce initiatives, including online paid search and banner advertising as well as traditional media, including print and broadcast advertising. Since franchise fees generally are based on percentages of the franchised hotel’s gross room revenues, expanding our portfolio of franchised hotels and growing RevPAR at franchised hotels are important to our revenue growth. Other service fees include fees derived from providing ancillary services, which are generally intended to reimburse us for direct expenses associated with providing these services.


Our management business offers hotel owners the benefits of a global brand and a full range of management, marketing and reservation services. In addition to the standard franchise services, described below, our hotel management business provides full-service hotel owners with professional oversight and comprehensive operations support services. These services such asinclude hiring, training and supervising the hotel managers and employees, who operate the hotels as well as annual budget preparation, local sales and marketing efforts, financial analysis and extensive food and beverage services. Revenues earned from our management business include management and service fees. Management fees are comprised of (i) base fees, which typically are calculated based ontypically a specified percentage of gross revenues from hotel operations and (ii) incentive fees, which typically are calculated based ontypically a specified percentage of a hotel’shotel's gross operating profit. Service fees include fees derived from accounting, design, construction and purchasing services and technical assistance provided to managed hotels. In general, all operating and other expenses are paid by the hotel owner and we are reimbursed for our out-of-pocket expenses. We are also required to recognize as revenue, fees relating to reimbursable payroll costs for operational employees who work at certain of our managed hotels. Although these costs are funded by hotel owners, we are requiredaccounting guidance requires us to report these fees on a gross basis as both revenues and expenses;expenses. As such, there is no effect on our operating income.


Our ownership business is limited to the United States and includes two hotels in key business and leisure markets. Revenues earned from our owned hotels are comprised of (i) gross room nights, (ii) food and beverage services and (iii) on-site spas, casinos, golf and shop revenues. We are responsible for all operations and recognize all revenues and expenses associated with the hotels.


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We also earn revenues from the Wyndham Rewards loyalty program when a member stays at a participating hotel. These revenues are derived from a fee we charge based upon a percentage of room revenues generated from such member stay. These loyalty fees are intended to reimburse us for expenses associated with administering and marketing the program.


Reservation Booking Channels

In 2011, hotels within our system sold 7.6% or approximately 80 million, of the one billion hotel room nights sold in the U.S. and another 30 million hotel room nights across other parts of the world. Over 97% of the hotels in our system are in the


Our economy and midscale segments of the global lodging industry. Economy and midscale hotels are typically located on highway roadsides for convenience to business and leisure travelers. Therefore, the majority of hotel room nights sold at these hotels is to guests who seek accommodations on a walk-in basis, which weor direct to hotel basis. We believe their choice of hotel is attributable to the strength of the brand reputation and general recognition of the brand name.


Another significant component of our value proposition to a hotel owner is access to our reservation booking channels, which we also refer to as our distribution platform. These channels include our proprietary brand web and mobile sites, our Wyndham Rewards loyalty program, our global sales team, global distribution partners (such as Sabre and Amadeus), OTAs and other third-party internet referral or booking sources, such as Kayak, TripAdvisor and Google. Over half of our reservation delivery comes from online sources, including our proprietary and mobile websites.

For guests who choose to book their hotel stay in advance through our distribution platform, we booked on behalf of hotels within our system, a total of 4248 million room nights in 2011,2013, which represents 38%39% of total bookings at these hotels, and includes close to 17 million room nights booked through our Wyndham Rewards loyalty program.

Our most significant and fastest growing reservation source is online channels, which include proprietary web and mobile sites for each of our brands and for the Wyndham Rewards loyalty program, as well as OTAs and other third-party Internet booking sources. In 2011, we booked 19.2 million room nights through online channels on behalf of U.S. hotels within our system, representing 24% of the total bookings at these hotels. Since 2006, bookings made directly by customers on our brand web and mobile sites have increased at a five year CAGR of approximately 11%, and increased to over 8.2 million room nights in 2011, and bookings made through OTAs and other third-party Internet booking sources increased at a five year CAGR of approximately 17% to approximately 11 million room nights in 2011.

Therefore, aup 8% from last year.


A key strategy for reservation delivery is the continual investment in and optimization of our eCommercee-commerce capabilities (websites,
(websites, mobile and other online channels) as well as the deployment of advertising spend to drive online traffic to our proprietary eCommerce channels, including throughe-commerce channels. This strategy also encompasses marketing agreements we have with travel related search websites and affiliate networks, and other initiatives to drive business directly to our online channels. In addition, to ensure our franchisees receive bookings from OTAs and other third-party Internetinternet sources, we provide direct connections between our central reservations system and strategic third-party Internetinternet booking sources. These direct connections allow us to deliver more accurate and consistent rates and inventory, send bookings directly to our central reservation systems without interference or delay and reduce our franchisefranchisee distribution costs.

Apart from the Internet, our call centers contributed over 2.7 million room nights in 2011 which represents 3.4% of the total bookings at the U.S. hotels within our system. We maintain call centers in Saint John, Canada; Aberdeen, South Dakota; and Manila, Philippines that handle bookings generated through toll-free numbers for our brands.

Our global distribution partners, such as Sabre and Amadeus, and global sales team also contributed a total of almost 2.8 million room nights in 2011, which represents 3.5% of the total bookings at the U.S. hotels within our system. Our global distribution partners process reservations made by offline travel agents and by any OTAs that do not have the ability to directly connect with our reservation system. Our global sales team generates sales from global and meeting planners, tour operators, travel agents, government and military clients, and corporate and small business accounts, to supplement the on-property sales efforts.


Loyalty Program


The Wyndham Rewards program which was introduced in 2003 and has grown steadily to become one of the lodging industry’s largest loyalty programs (based upon number of participating properties).since its inception. The diversity of our brands uniquely enables us to meet our members’members' leisure as well asand business travel needs across the greatest number of locations and a wide range of price points. The Wyndham Rewards program is offered in 70 countries around the U.S., Canada, Mexico, throughout Europe and in China.world. As of December 31, 2011,2013, there were 28over 32.2 million members enrolled in the program of whom 7which approximately 8.6 million were active (members who have either earned or redeemed within the last 18 months). These members stay at our brands more oftenfrequently and drive incremental room nights, higher ADR and a longer length of stay than guests who are not members.


Wyndham Rewards offers its members numerous waysopportunities to earn and redeem points. Members accumulate points by staying in one of approximately 6,500our participating branded hotels participating in the program or by purchasing everyday services and products using a co-brandedco- branded Wyndham Rewards credit card. Members also have the option to earn points or airline miles with approximately 40over 50 business partners, including Wyndham Vacation Resorts, American Airlines, Continental Airlines, Delta Airlines, US Airways, United Airlines, Southwest Airlines, Alamo and National Car Rental, Avis Budget Group, Amtrak, Aeromexico, Air China and BMI. When staying at one of our franchised or managed hotels, Wyndham Rewards members may elect to earn airline miles or rail points instead of Wyndham Rewards points.vacation ownership business. Wyndham Rewards members have thousands of options for redeeming their points including hotel stays, airline tickets, resort vacations, car rentals, electronics, sporting goods, movie and theme park tickets, and gift certificates.

Building a robust loyalty program is critical to delivering our value proposition to our hotel owners. As such, we have embarked on a multi-year plan to enhance our loyalty program.



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Marketing, Sales and Revenue Management Services


Our brand marketing teams develop and implement global marketing strategies for each of our hotel brands, including generating consumer awareness of, and preference for each brand as well as direct response activities designed to drive bookings through our central reservation systems. While brand positioning and strategy is generated from our U.S. headquarters, we have seasoned marketing professionals positioned around the globe to modify and implement these strategies on a local market level. Our marketing efforts communicate the unique value proposition of each of our individual brands, and are designed to build consumer awareness and drive business to our hotels, either directly or through our own reservation channels. We deploy a variety of marketing strategies and tactics depending on the needs of the specific brand and local market, including online advertising, traditional media planning and buying (radio, television and print), creative development, promotions, sponsorships and direct marketing. In 2014 we will be launching our umbrella marketing strategy which will feature our brands collectively on television and in other forms of media. Our Best Available Rate guarantee gives consumers confidence to book directly with us by providingguaranteeing the same rates regardless of whether they book through our call centers, websites or other third partythird-party channel. In addition, we leverage the strength of our Wyndham Rewards program to develop meaningful marketing promotions and campaigns to drive new and repeat business to hotels in our system. Our Wyndham Rewards marketing efforts drive tens of millions of consumer impressions through the program’sprogram's channels and through the program’s partners’program's partners' channels.


Our global sales organization, strategically located throughout the world, leverages the significant size of our portfolio and our hotel brands to gain a larger share of business for each of our hotels through relationship-based selling to a diverse range of customers. Because our hotel portfolio meets the needs of all types of travelers, we canare able to find more complete solutions for a client/company who may havewhose travel needs rangingrange from economy to upscale brands. We are able to accommodate travelers almost anywhere business orand leisure travelers go with our selection of over 7,2007,480 hotels throughout the world. TheIn order to leverage multidimensional customer needs for our hotels, the sales team is deployed globally in key markets within Europe, Mexico, Canada, Korea,Latin America, China, Singapore,Hong Kong, the Middle East and throughout the U.S. in order to leverage multidimensional customer needs for our hotels. The global sales teamWe also works with each hotel to identify the hotel’s individual needs and then works to find the right customers to stay with those brands and those hotels.

We offer revenue management subscription services to help maximize the revenues of our hotel owners by improving rate and inventory management capabilities and strategies to garner market share. In addition we have revenue management professionals deployed in key markets globally. These services also coordinatingcoordinate all recommended revenue programs delivered to our hotels in tandem with e-commerce and brand marketing strategies. Properties enrolled in our revenue management services have experienced higher production from call centers, websites and other channels, as well as stronger RevPAR index performance. As a result, the 4,700+ properties currently enrolled in the revenue management program have experienced improvement in RevPAR index since enrolling in our revenue management services.


Property Services

We continue to support our franchisees with a team of dedicated support and service providers both field based and housed at our corporate office. This


Our worldwide team of industry veterans continually collaborates with hotel owners on all aspects of their operations and creates detailed and individualized strategies for success. ByWe are able to make a meaningful contribution to hotel operations resulting in higher profits and improved RevPAR performance for our hotel owners by providing key services, such as system integration, operations support, training, strategic sourcing, and development planning and construction, we are able to make a meaningful contribution to the operations of the hotel resulting in more profits for our hotel owners.

Our field services team, strategically dispersed worldwide, integrates new properties into our system and helps existing properties improve RevPAR performance and guest satisfaction. Our training teams provide robust educational opportunities to our hotel owners through instructor led, web-based and electronic learning vehicles for a number of relevant topics. Our strategic sourcing department helps franchisees control costs by leveraging the buying power of the entire Wyndham Worldwide organization to produce discounted prices on numerous items necessary for the successful operation of a hotel, such as linens and coffee. Our development planning and construction team provides architectural and interior design guidance to hotel owners to ensure compliance with brand standards, including construction site visits and the creation of interior design schemes.

construction.


We also provide hotel owners with property management system software that synchronizes each hotel’shotel's inventory with our central reservations platform. These systems helpassist hotel owners managewith managing their rooms inventory (room nights), rates (ADR) and reservations, which leads to greater profits at the property level and better enables usenhances our ability to deliver reservations at the right price to guests for our hotel owners.

Additionally, MyPortal, which is a property-focused intranet website, is the key communication vehicle and a single access point to all the information and tools available to help our hotel owners manage their day-to-day activities.


New Development


Our development team consists of approximately 100nearly 90 professionals dispersed throughout the world, including in the U.S., China, Mexico, India, Europe and the Middle East. Our development efforts typically target existing franchisees as well as hotel developers, owners of independent hotels and owners of hotels leaving competitor brands. Approximately 30%32% of the new rooms added in 20112013 were with existing franchisees or managed hotel owners already doing business with us.

owners.


In addition, our development team is focused on growing our management business. Our hotel management business gives us access to development opportunities beyond pure play franchising transactions. When a hotel owner is seeking both a brand and a manager, for a full-service hotel, we are able to couple these services ininto one offering which we believe gives us a competitive advantage.

During Over the past 2 years, through a focus on portfolio deals, we were able to grow our managed portfolio from 26 hotels as of December 31, 2011 our development team generated 760 applications for new franchise and/or management agreements,to 58 hotels as of which 492, or 65%, resulted in new franchise and/or management agreements. The difference is attributable to various factors such as financing and agreement on contractual terms. Once executed, about 94% of hotels open within the following year, while 4% open between 12 and 24 months due to extensive renovations, permitting and delayed construction. The remaining may never open due to various factors such as financing.

December 31, 2013.


As of December 31, 2011,2013, we had approximately 850970 hotels and 111,900114,000 rooms pending opening in our development pipeline, of which 60%58% were international and 57%68% were new construction.



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In North America, we generally employ a direct franchise model whereby we contract with and provide various services and reservations assistance directly to independent owner-operators of hotels. Under our direct franchise model, we principally market our lodging brands to hotel developers, owners of independent hotels and hotel owners who have the right to terminate their existing franchise affiliations with other lodging brands. We also market franchises to existing franchisees becausesince many own, or may own in the future, other hotels that can be converted to one of our brands. Our standard franchise agreement grants a franchisee the right to non-exclusive use of the applicable franchise system in the operation of a single hotel at a specified location, typically for a period of 15 to 20 years, and gives the franchisor and franchisee certain rights to terminate the franchise agreement before its conclusionend date under certain circumstances, such as upon the lapse of a certain number of years after commencement of the agreement. Early termination options in franchise agreements give us flexibility to terminate franchised hotels if business circumstances warrant. We also have the right to terminate a franchise agreement for failure by a franchisee to bring its property into compliance with contractual or quality standards within specified periods of time, pay required franchise fees or comply with other requirements of the franchise agreement.


Although we generally employ a direct franchise model in North America, we opened our firstcurrently have two company-owned hotel,hotels. The Wyndham Grand Orlando Resort Bonnet Creek in late 2011. This hotel, which is situated in our Bonnet Creek vacation ownership resort near the Walt Disney World resort in Florida, and enables us to leverage the synergies of our company’scompany's hotel and vacation ownership components.

elements. The Rio Mar hotel which is located in Rio Grande, Puerto Rico, is a luxury oceanfront property that includes premier restaurants, a spa, casino, golf course, and comprehensive business center. We also hold land at this location for future vacation ownership development. As such, these two hotels provide us with mixed-use opportunities whereby we can generate cross product brand loyalty by exposing our hotel guests to the vacation ownership product. Additionally, under our mixed-use business model, we are able to provide our hotel guests and VOI owners with higher quality amenities.


In other parts of the world, we employ both a direct franchise and master franchise model. We generally employ a master franchise model or,in regions where we are not yet ready to support the required infrastructure for that region,a specific region. While we may employ a direct franchising model in China for our Wyndham and Ramada brands, we use a master franchise model for our Super 8, Days Inn and Howard Johnson brands. Similarly, within Canada, we generally employ a direct franchising model for our brands with the exception of our Days Inn, Travelodge, and Knights Inn brands, for which we use a master license model.

Franchise agreements in regions outside of North America may carry a lower fee structure based upon the breadth of services we are

prepared to provide in that particular region. Under our master franchise model, we principally market our lodging brands to third parties that assume the principal role of franchisor, which entails selling individual franchise agreements and providing quality assurance and marketing and reservations support to franchisees. Since we provide only limited services to master franchisors, the fees we receive in connection with master franchise agreements are typically lower than the fees we receive under a direct franchising model. Master franchise agreements, which are individually negotiated and vary among our different brands, typically contain provisions that permit us to terminate the agreement if the other party to the agreement fails to meet specified development schedules. The terms of our master franchise agreements generally are competitive with industry averages.

We also enter into affiliation relationships whereby we provide our development, marketing and franchise services to brands owned by our affiliated partners. These relationships give us the ability to offer unique experiences to our guests and unique brand concepts to developers seeking to do business with Wyndham Hotel Group. Affiliation agreements typically carry lower royalty fees since we do not incur costs associated with owning the underlying intellectual property. Certain of these affiliated relationships contain development targets whereby our future development rights may be terminated upon failure to meet the specified targets.


Strategies


Wyndham Hotel Group is strategically focused on two objectives that we believe are essentialleveraging the strength of our company to deliver enhanced value proposition to our business: increasing our system sizefranchisees and strengthening our customer value proposition.

To increase our system size, we intend to add new rooms and retain existing properties that meet our performance criteria.

owners.


We expect to deploy the following tactics in pursuit of these goals:

grow our iconic brands globally;

deliver value-added operational support that improves hotel performance;

expand and enhance the Wyndham Rewards program;

align connectivity, systems and support to add new rooms:

create franchise conversion programsincrease contribution for our Super 8, Days Innfranchisees;


increase marketing effectiveness and Ramada brands with a goal of reducing the average age of the North America system;

target new construction and conversion opportunities in China, the Middle East, Latin America, United Kingdom and India for our Wyndham, Ramada, Days Inn and Super 8 brands:

target key markets globally where the Wyndham brand is underrepresented and deploy a hub-and-spoke development strategy as well as offer customized financing solutionsscale to hotel owners;

drive revenue; and

spur new construction growth in our Microtel and Wingate brands by developing a unique offering of franchisee-financing options for multi-unit developers in North America; and


introduce the Tryp by Wyndham brand to North America with targeted development efforts in key markets and continuing to increase its existing presence in Latin America and Europe.

To execute on retaining existing properties that meet our performance criteria, we will:

continue to strengthen our value proposition; and

continue to deploy our exceptional service culture tool, “Count"Count on Me!”, service culture into every aspect of the business to attain optimal customer satisfaction.

Helping make our franchised and managed hotels profitable, whether through incremental revenue, cost efficiencies, operational excellence or better service, is essential in attracting new owners and retaining existing properties. This is why continually strengthening our customer value proposition is our second strategic objective. To this end, we are executing a comprehensive, multi-faceted plan to drive more business through our own direct, lowest cost channels. The launchbusiness.



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Table of our new websites and improved content during 2011 were the first step in setting the foundation for these efforts. There are several other initiatives recently launched or in development to enable us to capture more business through our own online channels, including piloting ratings and reviews on our website, an umbrella, cross branded website, new mobile sites and apps, and our investment

in Room Key, which is a joint venture we invested in with 5 other major hotel companies. We have also invested in building out our eCommerce operational capabilities in the areas of online customer experience, online marketing and online retailing.

Our global strategy generally focuses on pursuing new room growth organically although we may consider the select acquisition of brands that fulfill our strategic objectives.

Contents


Seasonality


Franchise and management fees are generally higher in the second and third quarters than in the first or fourth quarters of any calendar year as a result of increased leisure travel and the related ability to charge higher ADRs during the spring and summer months.


Competition


Competition is robust among the lodging brand franchisors to grow their franchise systems and retain their existing franchisees. We believe existing and potential franchisees make decisions based principally upon the perceived value and quality of the brand and the services offered to franchisees. We further believe that the perceived value of a brand name is, to some extent, a function of the success of the existing hotels franchised under the brands. We believe that existing and prospective franchisees value a franchise based upon their views of the relationship between the costs, including costs of conversion and affiliation, to the benefits, including potential for increased revenues and profitability, and upon the reputation of the franchisor.


The ability of an individual franchisee to compete may be affected by the location and quality of its property, the number of competing properties in the vicinity, community reputation and other factors. A franchisee’sfranchisee's success may also be affected by general, regional and local economic conditions. The potential negative effect of these conditions on our results of operations is substantially reduced by virtue of the diverse geographical locations of our franchised hotels and by the scale of our franchisee base. Our franchise system is dispersed among approximately 5,6005,500 franchisees, which reduces our exposure tofrom any one franchisee. No one franchisee accounts for more than 4%8% of our franchised hotels or total segment revenues.


WYNDHAM EXCHANGE & RENTALS


Vacation Exchange and Rentals Industries


The vacation exchange and rentals industries offer leisure travelers access to a range of fully-furnished vacation properties, which includesuch as privately-owned vacation homes, villas, cottages, apartments, condominiums and vacation ownership resorts, as well as flexibility (subject to availability) in time of travel and choice of lodging options in regions where travelers may not typically have access to such choices.


The vacation exchange industry is a fee-for-service business. The industry offers services and products to timeshare (also known as “vacation ownership”) developers and consumers.owners. To participate in a vacation exchange, through an exchange company, ana timeshare owner generally provides their interval to an exchange company’scompany's network and, in exchange,return, receives the opportunity to exchange for another interval.owner's interval within the company's network of available inventory. The exchange company then valuesassigns a value to the owner’sowner's interval within its network based upon a number of factors, including the location and size of the timeshare unit, the start date of the interval week, and the amenities at the resort. Owners can then take advantage of their opportunity to exchange by selecting from other available inventory within the exchange company’s network. An exchange may then be completed based on these conditions. Exchange companies generally derive revenues from owners of intervals by charging exchange fees for facilitating exchanges and through annual membership dues. In 2010, 71%2012, 30% of global timeshare owners of intervals(or 6.0 million) were members of vacation exchange companies and 52% of such owners exchanged their intervals through such exchange companies.

The long-term trend in the vacation exchange industry has been growth in the number of members of vacation exchange companies. Current economic conditions have resulted in stable membership levels, but we believe that an economic recovery will support a return to stronger growth. In 2010, there were approximately 6.0 million members industry-wide who completed approximately 3.12.9 million exchanges.


Within the broader long-term growth trendview of the vacation exchange industry, there is also a trend where timeshare developers are enrolling members in private label clubs, where members have the option to exchange within the club or through external exchange channels. The club trend has a positive impact on the average number of members, but a negative effect on the number of exchange transactions per average member and revenue per member.


The over $65$80 billion global vacation rentals industry is largely a fee-for-service business that offers vacation property owners the opportunity to rent their properties to leisure travelers. The industry is divided broadly into two segments. The first is the professionally managed rental segment, where the homeowner provides their property to an agent to rent, in a majority of cases, on an exclusive basis and thebasis. The agent receives a commission for marketing the property, managing bookings and providing quality assurance to the renter. Additionally, the agent may offer services such as daily housekeeping, on-site check-in, in-unit maintenance, and in-room guest amenities. The other segment of the industry is the listing business, where there is no exclusive relationship and the property owner pays a fixed fee for an online listing or a directory listing with minimal additional services, typically with minimallittle to no direct booking ability or quality assurance services. In the listing model, this fixed fee is generally charged regardless of whether the unit is ultimately rented. Typically, professionally managed vacation rental companies collect rent in advance and, after deducting the applicable commissions, remit the net amountsamount due to the property owners and/or property managers. In addition to commissions, professionally managed vacation rental companies may earn revenues from rental customers through fees that are incidental to the rental of the properties, such as fees for travel services, local transportation, on-site services and insurance or similar types of products.



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The global supply of vacation rental inventory is less organized than the lodging industry and is highly fragmented with much of it being made available by individual property owners. We believe that as of December 31, 2011,2013, there were approximately 1.3 million and 2.74.2 million vacation properties available for rental in the U.S. and Europe, respectively. In the U.S., the vacation properties available for rental are primarily condominiums or stand-alone houses. In Europe, the vacation properties available for rental include individual homes and apartments, campsitescampgrounds and vacation park bungalows. Individual owners of vacation properties in the U.S. and Europe may own their properties as investments and may sometimes use such properties for their own use for portions of the year. We believe that the overall supply of vacation rental properties has grown primarily because of the increasing desire by existing owners of second homes to gain an earnings stream evidenced by homes not previously offered for rent appearing on the market.


We believe that the overall demand for vacation rentals has been growing for the following reasons: (i) the consumer value of renting a unit for an entire family;family, (ii) the increased use of the Internet as a tool for facilitating vacation rental transactions;transactions and (iii) increased consumer awareness of vacation rental options. The global demand per year for vacation rentals is approximately 5476 million vacation weeks, 3457 million of which are rented by leisure travelers from Europe. Demand for vacation rental properties is often regional since many leisure travelers rent properties within driving distance of their home. Some leisure travelers, however, travel relatively long distances from their homes to vacation properties in domestic or international destinations. Current economic conditions have resulted in slower growth in demand in the near term, but we believe that long-term trends will support a return to stronger growth.

The destinations where leisure travelers from Europe and the U.S. generally rent properties vary by country of origin of the leisure travelers. Leisure travelers from Europe generally rent properties in European holiday destinations, including the United Kingdom, Denmark, Ireland, Spain, France, the Netherlands, Germany, Italy and Portugal. Demand from European leisure travelers has recently been shifting beyond traditional Western Europe, based on increased accessibility of Eastern Europe, the expansion of the European Union and political stability across Europe. Demand from U.S. leisure travelers is focused on rentals in seaside destinations, such as

Hawaii, Florida and the Carolinas, in ski destinations such as the Rocky Mountains, and in urban centers such as Las Vegas, Nevada and San Francisco, California. Demand is also growing for destinations in Mexico and the Caribbean by leisure travelers from the U.S.


Wyndham Exchange & Rentals Overview


Wyndham Exchange & Rentals is largely a fee-for-service business that provides vacation exchange services and products to developers, managers and owners of intervals of vacation ownership interests,VOIs, and markets and services vacation rental properties. We are the world’sworld's largest vacation exchange network based on the number of vacation exchange members and affiliated vacation ownership resorts and the world’sworld's largest global marketer of vacation rental properties based on the number of professionally managed vacation rental properties. Our vacation exchange and rentals business primarily derives its revenues from fees that generate stable and predictable cash flows. The revenues generated in our vacation exchange and rentals business are substantially derived from the direct customer relationships we have with our over 3.7 million vacation exchange members, the affiliated developers of over 4,000 resorts, our approximately 55,000 independent property owners and our repeat vacation rentals customers. No one external customer, developer or customer group accounts for more than 2% of our vacation exchange and rentals revenues.


Our vacation exchange business, RCI, derives a majority of its revenues from annual membership dues and exchange fees for facilitating exchange transactions. Our vacation exchange business also derives revenues from ancillary services including additional services provided to transacting members, programs with affiliated resorts, club servicing and loyalty programs.


Our vacation rentals business, Wyndham Vacation Rentals, primarily derives its revenues from fees, which generally average between 20% and 50% of the gross booking fees for non-proprietary inventory, except for wherefees. For the less than 10% of properties which we own, manage or operate under long-term capital and operating leases, we receive 100% of the revenues for properties that we own or operate under long-term capital leases.revenues. Our vacation rentals business also derives revenues from ancillary services delivered to property owners and travelers.


Our vacation exchange and rentals business has access for specified periods, in a majority of cases on an exclusive basis, to approximately 100,000over 107,000 vacation properties, which are comprised of over 4,000 vacation ownership resorts around the world through our vacation exchange business, and over 95,000 vacation rental properties with approximately 88,000 properties located in Europe and over 7,000 located in the U.S.properties. Each year, our vacation exchange and rentals business provides more than 5 million leisure-bound families with vacation exchange and rentals services and products. The properties available to leisure travelers through our vacation exchange and rentals business include vacation ownership condominiums, homes, villas, cottages, bungalows, campgrounds, city apartments, fractional private residences, luxury destination clubs, boats and yachts. We offer leisure travelers flexibility (subject to availability) as to time of travel and a choice of lodging options in regions to which such travelers may not typically have such ease of access, and we offer property owners marketing, booking and quality control services. Additionally, some of our brands offer property management services ranging from key-holding to full property maintenance for such properties. Our vacation exchange and rentals business has over 150 worldwide offices. We market our services and products using eleventhirteen primary consumer brands and other related brands.

brands and have over 190 offices worldwide.


As the largest provider of vacation exchange and professionally managed vacation rentals, Wyndham Exchange & Rentals leverages the breadth of its worldwide inventory across its brands and business lines to maximize value for affiliates, exchange members, vacation rental property owners and guests. Wyndham Exchange & Rentals also leverages its scale and global marketing expertise to enhance demand generation and drive occupancy across its exchange and rental portfolio. A prime example of this capability is the Wyndham Home Exchange program, which provides vacation rental property owners with the ability to deposit up to five weeks per property annually in exchange for intervals from within RCI’s portfolio of affiliated vacation ownership resorts. This provides outstanding value to the vacation rental property owner, while also allowing exchange members the opportunity to access a wider variety of quality vacation properties in addition to traditional vacation ownership resort units. This capability is not matched in the vacation exchange or vacation rental industries.

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Wyndham Exchange & Rentals also provides industry-leading technology and revenue management expertise to optimize the performance of its exchange and vacation rental inventory through automated tools and sophisticated yield management techniques. Over the past several years, Wyndham Exchange & Rentals has implemented these new tools and techniques to optimize pricing and occupancy in its vacation rental businesses, adopting best practices developed from years of investment and experience at RCI. These tools allow for automated price changes based on assessment of demand and competitive factors. We will continue to expand revenue management capabilities across our brands in the coming years.
Vacation Exchange


Through our vacation exchange business, RCI, we have relationships with over 4,000almost 4,500 vacation ownership resorts in approximatelyover 100 countries. We have over 3.7 million vacation exchange members and generally retain more than 85%nearly 90% of such members each year, with the overall membership base currently stable and expected to grow over the long term, andyear. We generate fees from members for both annual membership subscriptions and transaction based services. We acquire substantially all members of our exchange programs indirectly. In substantially all cases, we acquire new members when an affiliated resort developer buys the initial term of an RCI membership on behalf of a timeshare owner as part of the

consumer when the consumer purchases a vacation ownership interval.purchase process. Generally, this initial termmembership is for either a 1 or 2 years and entitlesyear term, after which these new members can choose to renew at their own expense. In certain circumstances, renewals are paid for by the vacation ownership interval purchaserdeveloper. Members are entitled to receive periodicals published by RCI and, for additional fees, to use the applicable exchange program for an additional fee. The vacation ownership interval purchaser generally pays for membership renewals, or such member renewals are paid for by the developer on the purchaser’s behalf. Additionally, such purchaser generally pays any applicable fees for exchange transactions and other services.


RCI operates three worldwide exchange programs that have a member base of vacationtimeshare owners who are generally well-traveledwell- traveled and who want flexibility and variety in their travel plans each year. Our vacation exchange business’business' three exchange programs, which serve owners of intervals at affiliated resorts, are RCI Weeks, RCI Points and The Registry Collection. Participants in these vacation exchange programs pay annual membership dues. Fordues and for additional fees participants are entitled to exchange intervals for intervals at other properties affiliated with our vacation exchange business. In addition, certain participantsmembers may exchange intervals for other leisure-related services and products. We referproducts which enable us to participants in these three exchange programs as “members.”

generate additional fees. The RCI Weeks exchange program is the world’sworld's largest vacation ownership exchange network and generally provides members with the ability to exchange week-long intervals in units at their resorts for week-long intervals at comparable resorts. In order


Over the last five years, RCI has developed new services and products and made significant enhancements to do so,existing services and products. During 2010, we introduced trading power transparency for RCI Weeks members, firstwhereby they deposit their vacation intervals with RCI and obtain trading power that they can then use to exchange for another interval within RCI’sthe RCI Weeks exchange program. With the introductionIn addition, as a result of Enhanced Weeks,trading power transparency, members can now also combine deposited timeshare intervals for an additional fee, which allowenable them the ability to exchange into highly-demandedhigher-demanded vacations that they might not otherwise be able to exchange into, and receive a deposit credit if the value of their deposited and exchanged interval is greater than the interval into which they have exchanged. For an additional fee, we also offer trading power protection to RCI Weeks members if they need to change or cancel an exchange transaction. With such protection, the member’s deposited trading power is restored to the member’s account without reducing the original deposited trading power used to book their exchange transaction. During 2011, RCI also launched the RCI Weeks Platinum membership, a premium level of membership that offers exclusive exchange and lifestyle benefits to subscribing members.


The RCI Points exchange program launched in 2000, is a global points-based exchange network, which allocates points to intervals that members cede to the exchange program. Under the RCI Points exchange program, members may redeem their points for the use of vacation properties in the exchange program or for discounts on other services and products which may change from time to time, such as airfare, car rentals, cruises, hotels and other accommodations. When points are redeemed for these other services and products, our vacation exchange business gainsobtains the right to thesethat member's points so it canand may rent vacation properties backed by these points in order to recoup the expense of providing discounts on other services and products. For an additional fee, we also offer points protection to RCI Points members if they need to change or cancel an exchange transaction. With such protection, the member’s deposited points are restored to the member’s account without reducing the original deposited points used to book their exchange transaction. In 2010, RCI launched RCI Points Platinum membership, a premium level of membership that offers exclusive exchange and lifestyle benefits to subscribing members.


We believe that The Registry Collection exchange program is the industry’sindustry's largest and first global exchange network of luxury vacation accommodations. The luxury vacation accommodations in The Registry Collection network include higher-end vacationfractional ownership resorts, fractionalhigher-end vacation ownership resorts, condo-hotels and yachts. The Registry Collection program allows members to exchange their intervals for the use of other vacation properties within the network for a fee and also offers access to other services and products, such as cruises, yachts, adventure travel, hotels and other accommodations. The members of The Registry Collection exchange program often own greater than two-week intervals at affiliated resorts.



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Our vacation exchange business operates worldwide primarily in the following regions: North America, Europe, Latin America, Caribbean, Southern Africa, Asia Pacific and the Middle East. We tailor our strategies and operating plans for each of the geographical environments where RCI has, or seeks to develop, a substantial member base.


Vacation Rentals


Our vacation rentals business, Wyndham Vacation Rentals, markets vacation rental properties including privately-owned villas, homes, cottages, bungalows, campgrounds, apartments and condominiums that generally belong to independent property owners in more than 500approximately 600 destinations. The variety, location and caliber of properties in the Wyndham Vacation Rentals portfolio, in addition to the many benefits and services that

Wyndham Vacation Rentals offers, provides consumers the opportunity for memorableto vacation experiences and gives travelers unique moments in morevarious parts of the world than ever before.in properties with conveniences similar to their homes. In addition to these properties, we market inventory from our vacation exchange business and from other sources. We generate fee income from marketing and renting these properties to consumers. We currently make over 1.3transact approximately 1.5 million vacation rental bookings aweeks per year. We market vacation rental properties underthrough our proprietary brand names, such as Landal GreenParks, Hoseasons, Villas4You, cottages4you, James Villa Holidays, Novasol, Dansommer, Cuendetbrands and Canvas Holidays, as well as ResortQuest by Wyndham Vacation Rentals, Steamboat Resorts by Wyndham Vacation Rentals and The Resort Company by Wyndham Vacation Rentals. Additionally, we market vacation rental properties through select private-label arrangements. Our vacation rentals business has over 95,000approximately 103,000 properties with approximately 88,00094,000 properties in Europe and over 7,000approximately 9,000 properties in the U.S. The following is a description of some of our major proprietary vacation rental brands:


Wyndham Vacation Rentals U.K. (formerly named The Hoseasons GroupGroup)operates a number of well-recognized and established brands within the vacation rental market with almost 70 years of industry experience, including Hoseasons, cottages4you, and James Villa Holidays and Canvas Holidays, and offers unparalleled access to over 44,000approximately 47,000 properties across the U.K. and Europe.


Novasol is one of continental Europe’sEurope's largest rental companies with 45 years of industry experience, featuring properties in more than 2025 European countries including holiday homes in Denmark, Norway, Sweden, France, Italy and Croatia, with approximately 30,00035,000 exclusive holiday homes available for rent through established brands such as Novasol, Dansommer and Cuendet.


Landal GreenParks is one of Holland’sthe Netherlands' leading holiday park companies, with over 70 holiday parks offering approximately 11,00012,000 holiday park bungalows, villas and apartments in the Netherlands, Germany, Belgium, Austria, Switzerland and the Czech Republic.Republic and almost 60 years of industry experience. Every year more than 2 million guests visit Landal’sLandal's parks, many of which offer dining, shopping and wellness facilities.


Canvas Holidays is a specialist tour operator offering luxury camping holidays in Europe at 90 of the finest European campsites with over 2,500 accommodation units. It has a wide choice of luxury accommodations — spacious lodges, comfortable mobile homes and the unique Maxi Tent, plus an exciting range of children’s and family clubs.

ResortQuest by Wyndham Vacation Rentalsis a leading provider of full-service, wholly-owned vacation condominiums and home rentals in the U.S. With more than 20 years of experience in the industry, ResortQuest represents a portfolio ofNorth America offers approximately 6,000 vacation9,000 rental properties, marketed through established brands, in beach, ski, mountain, theme park, golf and tennis resort destinations across the United States —- such as Colorado, Utah,Florida, South Carolina, FloridaColorado, Delaware, Alabama, Tennessee and Delaware.

The Resort Companyoperates under the The Resort Company byUtah. Wyndham Vacation Rentals and Steamboat Resorts by Wyndham Vacation Rentalsin North America provides vacation rentals to travelers through acquired brands and provides full-service management through hotel-type services to owners and guests. Their portfoliohas more than 35 years of approximately 1,000 vacation properties is concentrated in the Colorado Rocky Mountains in world class resorts.industry experience.


Most of the rental activity under our brands takes placeoccurs in Europe and the U.S.United States. Our vacation rentals business also has the opportunity to provide inventory to our over 3.7 million vacation exchange members and our exchange and rentals business has the ability to source and rent inventory in approximatelyover 100 countries.

Wyndham Vacation Rentals offers travelers exceptional vacation experiences around the world.


Our vacation rentals business currently has relationships with approximately 55,00061,000 independent property owners in 3233 countries, including the Netherlands, United Kingdom, Denmark, the United States, Netherlands, Croatia, France, Italy, Sweden, Norway, Germany, Denmark, Sweden, France,Spain, Austria, Belgium, Ireland, Belgium, Italy, Spain,Greece, Portugal Norway, Greece, Austria, Croatia,and certain countries in Eastern Europe and the U.S.Europe. Property owners typically enter into annual contracts with our vacation rentals subsidiaries to market and professionally manage the rental of their properties within our rental portfolio. Our vacation rentals business also has an ownership interest in, or capital leases under our Landal GreenParks brand in approximately 7%6% of the properties in our rental portfolio.


Customer Development


In our vacation exchange business, we affiliate with vacation ownership developers directly as a result of the efforts of our in-house sales teams. Affiliated developers sign long-term agreements each with an average duration of approximately 5five years. Our members are acquired primarily through our affiliated developers as part of the vacation ownership purchase process.

We also acquire a small percentage of our members directly online from the secondary vacation ownership market.


In our vacation rentals business, we primarily enter into exclusive annual rental agreements with property owners. We market rental properties online and offline to large databases of customers which generate repeat bookings. Additional customers are sourced through bookable websites and offline advertising and promotions, and through the use of third-partythird-

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party travel agencies, tour operators and online distribution channels to drive additional occupancy. We have a number of specific branded websites such as http://www.cottages4you.co.uk and http://www.resortquest.com as well as a new global portal highlighting all of our vacation rental brands across product type and geography, http://www.wyndhamrentals.com, to promote, sell and inform new customers about vacation rentals. GivenDue to the diversified nature of our rental brands, there is limitedour dependence on a single customer group or business partner.

partner is limited.


Loyalty Program


Our U.S. vacation exchange business’business' member loyalty program is RCI Elite Rewards, which offers a branded credit card, the RCI Elite Rewardsco-branded credit card. The card allows members to earn reward points that can be redeemed for items related to our exchange programs, including annual membership dues, and exchange fees for transactions and other services and products offered by our vacation exchange business or certain third parties, including airlines and retailers.


Internet

Internet

Given the increasing interest of our members and rental customers to transact on the Internet, we invest andWe will continue to invest in cutting edge and innovative online technologies to ensure that our members and rental customers have access to similar information and services online that we provide through our call centers. Through our comprehensive http://www.RCI.com RCI.cominitiative, referred to as “Program Interaction”, which began in 2008, we launched enhanced vacation search, filtering and recommendation capabilities that greatly simplify our search process and makemaking it easier for a member to find a desired vacation. We have also greatly expanded our online content, including multiple resort pictures and high-definition videos, to help educate members about potential vacation options. Additionally, through this initiative, we released a significant series of technology enhancements to our members. This new technology includedincludes program enhancements for our RCI Weeks members that provide complete trading power transparency, allowing members to better understand the trading power value of the timeshare interval that they deposited with RCI and the timeshare interval into which they want to exchange. Members also have the ability to combine the timeshare intervals that they have deposited with RCI for increased trading power and getreceive a deposit credit if the trading power value of their deposited intervalintervals is greater than the intervalintervals that they have received by exchange. We have also have enhanced our ability to merchandise offers through web only channels and have launched mobile technologies such as applications for the iPhone, Blackberrysmartphones and Android devicestablets to access http://www.RCI.comRCI.com functionality.


In 2011, we brought even more simplicity, speed, and efficiency to the vacation exchange experience with another major technology upgrade. This included a new property information management platform, as well as a new enhanced search function for our RCI Points members. In addition, we launched an innovative recommendation engine technology where members see real-time vacation suggestions that best fit their unique travel preferences. OurIn 2012, we continued to improve RCI.com initiativesby creating an enhanced customer experience and more opportunities to provide services to our members. This included adding cross-selling technology to offer more options to our members and property management system integration capabilities to allow our exchange systems to communicate directly to our affiliates' systems providing a streamlined vacation planning process for our members.

In 2012, we also initiated a social media listening service to monitor brand conversations and online reviews on behalf of our affiliates, helping to spread positive brand mentions while addressing any customer service issues that arise. Detailed customized listening reports are provided by dedicated analysts on a monthly basis to help affiliates who sign up for the service, understand and leverage their brand’s online feedback. We currently have increasedsocial listening centers that monitor in English, Spanish and Portuguese. Nearly 400 affiliated resorts around the world are currently benefiting from this service.

In 2013, we continued to enhance RCI.com and deliver solutions to streamline processes for our web penetrationmembers and affiliates. We expanded our efforts to 38% in 2011 from 13% in 2008 when wesimplify and bring efficiency to the vacation exchange experience by automating club member enrollment processes and launching technology to allow the growing Brazilian market to operate more efficiently with us by providing new language and currency capabilities. We also launched this initiative.

Over the last several years, we have improvedRCI Affiliates app for the iPad delivering interactive and engaging content that can be used on the vacation ownership sales floor to give potential owners a better understanding of the additional benefits offered by vacation ownership. The app provides affiliates with easier access to useful product summaries and tutorials, sales materials, interactive videos, RCI TV and the RCI Directory of Affiliated Resorts.


Part of our web penetrationstrategy has been to 61% in 2011 for European rentals through enhancements that have moved the majority of bookings online. Asimprove our online distribution channels

improve, resulting in members and rental customers will shiftshifting from transacting business through our call centers to transacting business online, which we expect will generatethereby generating cost savings. By offeringOur RCI.com initiatives have increased our membersweb penetration to 48% by the end of 2013 from 13% in 2008 when we launched this initiative. Additionally, during the past two years, we were able to consolidate almost 50 of our separate North American vacation rental websites into a single upgraded Wyndham Vacation Rentals website and rental customersplatform. As a result of enhancements made over the opportunitylast several years, we have improved our web penetration for our vacation rentals business to transact business either through our call centers or online, we offer our members and rental customers62% by the ability to use the distribution channel with which they are most comfortable. Regardlessend of the distribution channel our members and rental customers use, our goals are member and rental customer satisfaction and retention.

2013.


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Call Centers


Our vacation exchange and rentals business also services its members and rental customers through global call centers. The requests that we receive at our global call centers are handled by our vacation guides, who are trained to fulfill our members’members' and rental customers’customers' requests for vacation exchanges and rentals. When our members’ and rental customers’ primary choices are unavailable in periods of high demand, our guides offer the next nearest match in order to fulfill the members’ and rental customers’ needs. Call centers are currentlyremain an important distribution channel for us and therefore we invest resources and will continue to do soinvest resources to ensure that members and rental customers continue to receive a high level of personalized customer service through our call centers.

service.


Marketing

Marketing

We market to our members and rental customers through several marketing channels including direct mail, email, telemarketing, online distribution channels, brochures, magazines and travel agencies. Our vacation exchange business has a comprehensive social and mobile media platform including an RCI appapps for the iPhone, Blackberrysmartphones and Android devices,tablets, a Facebook fan page, a Facebook application called RCI’sRCI's Share Your Vacation, a Twitter account, a YouTube channel, an online video content network called RCI TV, and the RCI Blog. OurBlog and two digitally published magazines entitled Endless Vacation Magazine for iPad and Ventures Magazine for iPad. In fact, our vacation exchange and rentals brands have over 85approximately 95 publications involved in the marketing of the business, including various resort directories and periodicals related to the vacation industry and other travel-related services. We use our publications not only for marketing but alsoas well as for member and rental customer retention and loyalty. Additionally, we promote our offerings to owners of resorts and vacation homes through publications, trade shows, online and other marketing efforts.

efforts that include direct mail and telemarketing.


Strategies


We intend to grow our vacation exchange and rentals business profitability by focusing on fivesix strategic themes:

Inspire world-class associate engagement and “Count On Me!” service so that we will deliver better services and products, resulting in improved customer satisfaction and optimal business growth;


Invest in technology to improve the customer experience, grow market share and reduce costs;


Offer more options to our guests by expanding into new geographic markets and product lines, and by leveraging the scale of our inventory across all of our exchange and rentals brands;


Develop compelling new services and products to drive value for our members, vacation rental guests, affiliates and maximize occupancyproperty owners;

Leverage our expertise in analytics and yield by improving our analytic process;technology to drive higher yields in both exchange and

rental product lines through automated tools and reporting;


Promote the benefits of timeshare and vacation rentals to new and existing customer segments.

segments; and


Inspire world-class associate engagement and “Count On Me!” service so that we will deliver better services and products, resulting in improved customer satisfaction and optimal business growth.

Our plans generally focus on pursuing these strategies organically. However, in appropriate circumstances, we will consider opportunities to acquire businesses, both domestic and international.


Seasonality


Vacation exchange transaction revenues are normally highest in the first quarter, which is generally when members of RCI plan and book their vacations for the year. Rental transaction revenues earned are usually

highest in the third quarter, when vacation rentalsarrivals are highest. More than halfhighest, combined with a compressed booking window. Almost 60% of our European vacation rental customers book their reservations within 11 weeks of departure dates and almostover 75% of our European vacation rental customers book their reservations within 20 weeks of departure dates. More than half60% of our North American vacation rental customers book their reservations within 87 weeks of departure dates and almostover 75% of our North American vacation rental customers book their reservations within 1511 weeks of departure dates, reflecting recent trends of bookings closer to the travel date.


Competition


The vacation exchange and rentals business faces competition throughout the world. Our vacation exchange business competes with a third-party international exchange company, with regional and local vacation exchange companies and with Internet-only

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internet-only limited service exchanges. In addition, certain developers offer exchanges through internal networks of properties, which can be operated by us or by the developer, that offer owners of intervals access to exchanges other than those offered by our vacation exchange business. Our vacation rentals business faces competition from a broad variety of professional vacation rental managers and rent-by-owner channels that collectively use brokerage services, direct marketing and the Internetinternet to market and rent vacation properties.


WYNDHAM VACATION OWNERSHIP


Vacation Ownership Industry


The global vacation ownership industry, which is also referred to as the timeshare industry, is an important component of the domestic and international hospitality industry. The vacation ownership industry, enables customers to share ownership of a fully-furnished vacation accommodation. Typically, a vacation ownership purchaser acquires either a fee simple interest in a property, which gives the purchaser title to a fraction of a unit, or a right to use a property, which gives the purchaser the right to use a property for a specific period of time. Generally, aA vacation ownership purchaser’spurchaser's fee simple interest in or right to use a property is referred to as a “vacationvacation ownership interest. For many vacation ownership interest purchasers, vacation ownership is an attractive vacation alternative to traditional lodging accommodations at hotels or owning vacation properties.hotels. Owners of vacation ownership interestsVOIs are not subject to the variancevariability in room rates to which lodging customers are subject to, and vacation ownership units are, on average, more than twice the size of traditional hotel rooms and typically have more amenities, such as kitchens, than do traditional hotel rooms.


The vacation ownership concept originated in Europe during the late 1960s and spread to the U.S. shortly thereafter. The vacation ownership industry expanded slowly in the U.S. until the mid-1980s. From the mid-1980s through 2007, the vacation ownership industry grew at a double-digit CAGR,rate, although sales slowed by approximately 8% in 2008 and experienced even greater declines in 2009 due to the global recession and a significant disruption in the credit markets. According to a May 20112013 report issued by the American Resort Development Association or ARDA, a trade association representing the vacation ownership and resort development industries, domestic sales of vacation ownership interestsVOIs were approximately $6.4$6.9 billion in 2010. ARDA estimated that2012, compared to $6.5 billion in 2010, there were approximately 8.1 million households that owned one or more vacation ownership interests in the U.S.

2011.


Based on published industry data, we believe that the following factors have contributed to the strength and stability, particularly in North America, of the vacation ownership industry over the past two decades:


inherent appeal of a timeshare vacation option as opposed to a hotel stay;


improvement in quality of resorts and resort management and servicing;


increased flexibility for owners of vacation ownership interestsVOIs made possible through owners’owners' affiliations with vacation ownership exchange companies and vacation ownership companies’companies' internal exchange programs;


entry of widely-known lodging and entertainment companies into the industry; and

increased consumer confidence in the industry based on enhanced consumer protection regulation of the industry.


Demographic factors explain, in part, the continued appeal of vacation ownership. A 20102012 study of recent U.S. vacation ownership purchasers revealed that the averagemedian purchaser was 5251 years of age and had a median household income of $78,400.$74,000. The average purchaser in the U.S., therefore, is a baby boomer who has disposable income and interest in purchasing vacation products. We believe that baby boomers will continue to have a positive influence on the vacation ownership industry.

According to information compiled by ARDA, four primary reasons consumers cite for purchasing vacation ownership interests are: (i) flexibility with respect to different locations, unit sizes and times of year, (ii) the certainty of quality accommodations, (iii) credibility of the timeshare company and (iv) the opportunity to exchange into other resort locations.


According to a 20102012 ARDA study, nearly 84%83% of owners of vacation ownership interestsVOIs expressed satisfaction with owning timeshare. With respect to exchange opportunities, most owners of vacation ownership interestsVOIs can exchange vacation ownership interestsVOIs through exchange companies and through the applicable vacation ownership company’scompany's internal network of properties.



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Wyndham Vacation Ownership Overview


Wyndham Vacation Ownership, our vacation ownership business, includes marketingdevelops and sales ofacquires vacation ownership interests,resorts, markets and sells VOIs, provides consumer financing in connection with the purchase by individuals of vacation ownership interests,such sales and provides property management services to property owners’ associations and development and acquisition of vacation ownership resorts.owners' associations. We have the largest vacation ownership business in the world as measured by the number of vacation ownership resorts, vacation ownership units and owners of vacation ownership interestsVOIs and by annual revenues associated with the sale of vacation ownership interests.VOIs. As of December 31, 2011,2013, we have developed or acquired over 160191 vacation ownership resorts in the U.S., Canada, Mexico, the Caribbean and the South Pacific that represent approximately 20,80023,500 individual vacation ownership units and over 813,000approximately 907,000 owners of vacation ownership interests.

We operate our vacation ownership business through our two primaryVOIs.


Our brands Wyndham Vacation Resorts and WorldMark by Wyndham. In October 1999, WorldMark by Wyndham formed Wyndham Vacation Resorts Asia Pacific Pty. Ltd., a New South Wales corporation, or Wyndham Asia Pacific, as its direct wholly owned subsidiary for the purpose of conducting sales, marketing and resort development activities in the South Pacific. Wyndham Asia Pacific is currently the largest vacation ownership business in Australia.

During 2011, Wyndham Vacation Ownership expanded its portfolio with the addition of resorts in Waikiki, Hawaii; North Myrtle Beach, South Carolina; Destin, Florida; and Smugglers’ Notch, Vermont and added additional inventory at locations in Orlando, Florida; Australia; and New Zealand.

In response to worldwide economic conditions impacting the general availability of credit on which our vacation ownership business has historically been reliant, we announced in late 2008 a plan to reduce our 2009 gross VOI sales by approximately 40% in order to reduce our need to access the asset-backed securities markets during 2009 and beyond, and also significantly reduce costs and capital needs while enhancing cash flow. Accordingly, during 2009, we achieved approximately $1.3 billion in gross vacation ownership interest sales, a reduction over 2008. In 2011, we achieved gross VOI sales of $1.6 billion which includes $106 million of WAAM sales.

Our primary vacation ownership brands, Wyndham Vacation Resorts and WorldMark by Wyndham, operate vacation ownership programs through which vacation ownership interestsVOIs can be redeemed for vacations through points-points or credits-based internal reservation systems that provide owners with flexibility (subject to availability) as to resort location, length of stay, unit type and time of year. The points-or credits-based reservation systems

offer owners redemption opportunities for other travel and leisure products that may be offered from time to time, and the opportunity for owners to use our products for one or more vacations per year. Our vacation ownership programs allow us to market and sell our vacation ownership products in variable quantities as opposedand to offer to existing owners "upgrade" sales to supplement such owners' existing VOIs. This contrasts with the fixed quantity of the traditional fixed-week vacation ownership, which is primarily sold on a weekly interval basis, and to offer to existing owners “upgrade” sales to supplement such owners’ existing vacation ownership interests. basis.


Although we operate Wyndham Vacation Resorts and WorldMark by Wyndham as separate brands, we have integrated substantially all of the business functions, of Wyndham Vacation Resorts and WorldMark by Wyndham, including consumer finance, information technology, certain staff functions, product development and certain marketing activities.

During 2013, Wyndham Vacation Ownership completed the integration of our recently acquired Shell Vacations Club within the Wyndham Vacation Ownership's portfolio of brands.


Our vacation ownership business derives a majority of its revenues from sales of vacation ownership interestsVOIs and derives other revenues from consumer financing and property management. Because revenues from salesSales of vacation ownership interestsVOIs and the related consumer finance in connection withfinancings on such sales dependare dependent on the number of vacation ownership units in which we sell, vacation ownership interests,therefore, increasing the number of such units is important in achieving our revenue goals. Because revenues fromAdditionally, property management depend,revenues are dependent, in part, on the number of units we manage, therefore, increasing the number of such units has a direct effect of increasing our revenues from property management.


Sales and Marketing of Vacation Ownership Interests

Vacation Ownership Interests, Portfolio of Resorts and Maintenance Fees.


Club Wyndham

Wyndham Vacation ResortsOwnership markets and sells vacation ownership interestsVOIs and provides consumer financing to owners through its Club Wyndham brand. Club Wyndham markets and sells VOIs that entitle an owner to resort accommodations that are not restricted to a particular week of the year. As of December 31, 2011, over 523,0002013, approximately 527,000 owners held interests in Club Wyndham Vacation Resorts resort properties. Wyndham Vacation Resorts properties which are located primarily in the U.S. and as of December 31, 2011, consisted of 7689 resorts (six(11 of which are shared with WorldMark by Wyndham) that represented approximately 13,30013,800 units.

Club Wyndham Vacation Resorts currently offersencompasses primarily two vacation ownership programs,products, Club Wyndham Select and Club Wyndham Access.


Club Wyndham Select - owners purchase an undivided interest in a select resort and receive a deed to that resort, which becomes their “home”"home" resort.

Club Wyndham Access - owners do not directly receive a deed, but own an interest in a perpetual club. Through Club Wyndham Plus, Club Wyndham Access, owners have an advanced reservation priority access to the multiple Wyndham Vacation Resorts locations based on the amount of inventory deeded to Club Wyndham Access.


The majority of the resorts in which Club Wyndham Vacation Resorts develops, markets and sells vacation ownership and other real estate interests are destination resorts that are located at or near attractions such as the Walt Disney World Resort in Florida; the Las Vegas Strip in Nevada; Myrtle Beach in South Carolina; Colonial Williamsburg in Virginia; and the Hawaiian Islands. Most Club Wyndham Vacation Resorts properties are affiliated with Wyndham Worldwide’sWorldwide's vacation exchange business, RCI, which annually awards to the top 25-35%30-40% of RCI affiliated vacation ownership resorts throughout the world designations of an RCI Gold Crown Resort winner or an RCI Silver Crown Resort winner for exceptional resort standards and service levels. Among Wyndham Vacation Resorts’ 76Resorts' 89 resort properties, 82%81% have been awarded designations of an RCI Gold Crown Resort winner or an RCI Silver Crown Resort winner.

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Club Wyndham uses a points-based internal reservation system called Club Wyndham Plus to provide owners with flexibility as to resort location, length of stay, unit type and time of year. With the launch of the Club Wyndham Plus trust in 1991, Wyndham Vacation Resorts,Ownership became one of the first U.S. developers of vacation ownership properties to move from traditional, fixed-week vacation ownership to a points-based program. Both Club Wyndham Select and Club Wyndham Access utilize Club Wyndham Plus as the internal exchange program to expand owners' vacation options. Owners who participate in Club Wyndham Plus assign their use rights to a trust in exchange for the right to reserve in the internal reservation system. The number of points that an owner receives as a result of the assignment to the trust of the owner's use rights, and the number of points required to take a particular vacation, is set forth on a published schedule and varies depending on the resort location, length of stay, unit type and time of year associated with the interests assigned to the trust or requested by the owner, as applicable. Club Wyndham Plus provides participants with flexibility as to resort location, length of stay, unit type and time of year, depending on the number of points to which they are entitled and the number of points required to take the vacation of their preference. Participants may redeem their points not only for resort stays, but also for other travel and leisure products that may be offered from time to time. Owners of vacation points are able to borrow vacation points from the next year for use in the current year. The term of the Club Wyndham Plus trust agreement runs through December 31, 2025, and the term is automatically extended for successive ten year periods unless a majority of the members of the program vote to terminate the trust agreement prior to the expiration of the term then in effect.

WorldMark by Wyndham

Wyndham Vacation Ownership also markets and sells VOIs and provides consumer financing to owners through its WorldMark by Wyndham and Wyndham Vacation Resorts Asia Pacific brands. WorldMark by Wyndham and Wyndham Vacation Resorts Asia Pacific sell vacation ownership interestsVOIs that entitle an owner to resort accommodations that are not restricted to a particular week of the year.

After WorldMark by Wyndham or Wyndham Asia PacificVacation Ownership develops or acquires resorts, it conveys the resorts to WorldMark, The Club or WorldMark South Pacific Club, which we refer to collectively as the Clubs, as applicable.Clubs. In exchange for the conveyances, the WorldMark by Wyndham or Wyndham Vacation Resorts Asia Pacific receivesbrands receive the exclusive rights to sell the vacation credits associated with the conveyed resorts and to receive the proceeds from the sales of the vacation credits. Vacation ownership interestsVOIs sold by WorldMark by Wyndham and Wyndham Vacation Resorts Asia Pacific represent credits in the Clubs which entitleentitles the owner of the credits to reserve units at the resorts that

are owned and operated by the Clubs. Although vacation credits unlike vacation ownership interests in Wyndham Vacation Resorts resort properties, do not constitute deeded interests in real estate, vacation credits are regulated in most jurisdictions by the same agency that regulates vacation ownership interestsVOIs evidenced by deeded interests in real estate. As of December 31, 2011,2013, approximately 290,000283,000 owners held vacation credits in the Clubs.


The Clubs provide owners of vacation credits with flexibility as to resort location, length of stay, unit type and time of year. Depending on the number of vacation credits an owner has purchased, the owner may use the vacation credits for one or more vacations annually. The number of vacation credits that are required for each day's stay at a unit is listed on a published schedule and varies depending upon the resort location, unit type, time of year and the day of the week. Owners may also redeem their credits for other travel and leisure products that may be offered from time to time.

WorldMark by Wyndham had 101 resorts (11 of which are shared with Club Wyndham Resorts) representing approximately 7,400 units as of December 31, 2013 which are located primarily in the Western U.S., Canada, Mexico and the South Pacific and, as of December 31, 2011, consisted of 92 resorts (six of which are shared withPacific. Wyndham Vacation Resorts) that representedResorts Asia Pacific accounted for 24 resorts and approximately 7,400 units. Of the1,000 units of WorldMark by Wyndham resortsWyndham's resort total.

Owners of vacation credits can make reservations through the Clubs, or may elect to join and units, Wyndham Asia Pacific has a total of 21 resorts with approximately 900 units.

exchange their VOIs through Wyndham's vacation exchange business, RCI, or other third-party international exchange companies.


The resorts in which WorldMark by Wyndham develops, markets and sells vacation credits are primarily drive-to resorts. MostThe majority of WorldMark by Wyndham resorts are affiliated with Wyndham Worldwide’sWorldwide's vacation exchange subsidiary, RCI. AmongOf WorldMark by Wyndham’s 92Wyndham's 101 resorts, 63%71% have been awarded designations of an RCI Gold Crown Resort winner or an RCI Silver Crown Resort winner.



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Shell Vacations Club

Wyndham Vacation Ownership has expanded its fee-for-service property management business with its acquisition of Shell Vacations Club during 2012. Wyndham Vacation Ownership has assumed the property management operations at 20 Shell Vacations Club resorts representing approximately 2,200 units as of December 31, 2013, which are primarily located in Hawaii, California, Arizona, Texas, Nevada, Oregon, New Hampshire, North Carolina, Wisconsin, and Canada.

Additionally, Shell Vacations Club sells VOIs and provides consumer financing to owners through its Shell Vacations Club brand. Shell Vacations Club sells VOIs that entitle an owner to resort accommodations that are not restricted to a particular week of the year. After Wyndham Vacation Ownership finishes development of a Shell resort, it conveys the resort to Shell Vacations Club. In exchange for the conveyances, the Shell Vacations Club brand receives the exclusive rights to sell the vacation points associated with the conveyed resort and to receive the proceeds from the sale of the vacation points. VOIs sold by Shell Vacations Club entitle the owner of the points the rights in various timeshare resorts developed by Shell Vacations through an internal exchange reservation system or, alternatively, exchange its points through external exchange programs or for other products and services offered by Shell Vacations Club. As of December 31, 2013, approximately 97,000 owners held vacation points in the Shell Vacations Club.

Maintenance Fees

Owners of vacation ownership interestsVOIs pay annual maintenance fees to the property owners’owners' associations responsible for managing the applicable resorts or to the Clubs. The annual maintenance fee associated with the average vacation ownership interestVOIs purchased ranges from approximately $400 to approximately $900.$1,000. These fees generally are used to renovate and replace furnishings, pay operating, maintenance and cleaning costs, pay management fees and expenses, and cover taxes (in some states), insurance and other related costs. Wyndham Vacation Ownership, as the owner of unsold inventory at resorts or unsold interests in the Clubs, also pays maintenance fees in accordance with the legal requirements of the states or jurisdictions in which the resorts are located. In addition, at certain newly-developed resorts, Wyndham Vacation Ownership sometimes enters into subsidy agreements with the property owners’owners' associations to cover costs that otherwise would be covered by annual maintenance fees payable with respect to vacation ownership interestsVOIs that have not yet been sold.

Club Wyndham Plus. Wyndham Vacation Resorts uses a points-based internal reservation system called Club Wyndham Plus (formerly known as FairShare Plus) to provide owners with flexibility (subject to availability) as to resort location, length of stay, unit type and time of year. With the launch of Club Wyndham Plus in 1991, Wyndham Vacation Resorts became one of the first U.S. developers of vacation ownership properties to move from traditional, fixed-week vacation ownership to a points-based program. Owners of vacation ownership interests in Wyndham Vacation Resorts properties that are eligible to participate in the program may elect, and with respect to certain resorts are obligated, to participate in Club Wyndham Plus. Both Club Wyndham Select and Club Wyndham Access utilize Club Wyndham Plus as the internal exchange program to expand owners’ vacation options.

Owners who participate in Club Wyndham Plus assign their use rights to a trust in exchange for the right to reserve in the internal reservation system. The number of points that an owner receives as a result of the assignment to the trust of the owner’s use rights, and the number of points required to take a particular vacation, is set forth on a published schedule and varies depending on the resort location, length of stay, unit type and time of year associated with the interests assigned to the trust or requested by the owner, as applicable. Participants in Club Wyndham Plus may choose (subject to availability) the Wyndham Vacation Resorts resort properties, length of stay, unit types and times of year, depending on the number of points to which they are entitled and the number of points required to take the vacations of their preference. Participants in the program may redeem their points not only for resort stays, but also for other travel and leisure products that may be offered from time to time. Owners of vacation points are able to borrow vacation points from the next year for use in the current year. Wyndham Vacation Resorts offers various programs that provide existing owners with the opportunity to “upgrade,” or acquire additional vacation ownership interests to increase the number of points such owners can use in Club Wyndham Plus.

WorldMark, The Club and WorldMark South Pacific Club.The Clubs provide owners of vacation credits with flexibility (subject to availability) as to resort location, length of stay, unit type and time of year. Depending on the number of vacation credits an owner has purchased, the owner may use the vacation credits for one or more vacations annually. The number of vacation credits that are required for each day’s stay at a unit is listed on a published schedule and varies depending upon the resort location, unit type, time of year and the day of the week. Owners may also redeem their credits for other travel and leisure products that may be offered from time to time.

Owners of vacation credits are also able to purchase bonus time from the Clubs for use when space is available. Bonus time gives owners the opportunity to use available resorts on short notice and at a reduced rate and to obtain usage beyond owners’ allotments of vacation credits. In addition, WorldMark by Wyndham offers owners the opportunity to “upgrade,” or acquire additional vacation credits to increase the number of credits such owners can use in the Clubs.

Owners of vacation credits can make reservations through the Clubs, or may elect to join and exchange their vacation ownership interests through Wyndham’s vacation exchange business, RCI, or other third-party international exchange companies.


Sales and Marketing


Wyndham Vacation Ownership employs a variety of marketing channels as part of Wyndham Vacation Resorts and WorldMark by Wyndham marketing programs to encourage prospective owners of vacation ownership interestsVOIs to tour Wyndham Vacation Ownership properties and attend sales presentations at off-site sales offices. Our resort-based sales centers also enable us to actively solicit upgrade sales to existing owners of vacation ownership interestsVOIs while such owners vacation at our resort properties. We also operate a telesales program designed to market upgrade sales to existing owners of our products. Sales of vacation ownership interestsVOIs relating to upgrades represented approximately 68%70%, 68%70%, and 64%68% of our net sales of vacation ownership interestsVOIs during 2013, 2012 and 2011, 2010 and 2009, respectively.


Wyndham Vacation Ownership uses a variety of marketing programs to attract prospective owners, including sponsored contests that offer vacation packages or gifts, targeted mailings, outbound and inbound telemarketing efforts, and in association with Wyndham Worldwide hotel brands, associated loyalty and other co-branded marketing programs and events. Wyndham Vacation Ownership also partners with Wyndham Hotel Group by utilizing the Wyndham Rewards loyalty program by offering Wyndham Rewards points as incentives to prospective VOI purchasers and providing additional redemption options to Wyndham Rewards members. Additionally, Wyndham Vacation Ownership offers purchasers of VOIs the opportunity to use the Wyndham Rewards co-branded credit card to earn additional Wyndham Rewards points. Wyndham Vacation Ownership also co-sponsors sweepstakes, giveaways and promotional programs with professional teams at major sporting events and with other third parties at other high-traffic consumer events. Where permissible under state law, Wyndham Vacation Ownership offers existing owners cash awards or other incentives for referrals of new owners.

New owner acquisition is an important strategy for Wyndham Vacation Ownership in order toas this will continue to maintain our pool of “lifetime”"lifetime" buyers of vacation ownership. New ownersownership that will enable Wyndham Vacation Ownershipus to solicit upgrade sales in the future. We believe the market for VOI sales is under-penetrated and estimate there are 53 million U.S. households which we consider as potential purchasers of VOIs. We added approximately 27,00029,000, 28,000 and 22,00027,000 new owners during 2013, 2012 and 2011, and 2010, respectively, to our pool of “lifetime” buyers which may ultimately become repeat buyers of vacation ownership interests as they upgrade.

respectively.


Wyndham Vacation Ownership’sOwnership's marketing and sales activities are often facilitated through marketing alliances with other travel, hospitality, entertainment, gaming and retail companies that provide access to such companies’companies' present and past customers through a variety of co-branded marketing offers. Wyndham Vacation Ownership’sOwnership's resort-based sales centers, which are located in popular travel destinations throughout the U.S., generate substantial tour flow through providing local offers.

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The sales centers enable Wyndham Vacation Ownership to market to tourists already visiting destination areas. Wyndham Vacation Ownership’sOwnership's marketing agents, which often operate on the premises of the hospitality, entertainment, gaming and retail companies with which Wyndham Vacation Ownership has alliances within these markets, solicit local tourists with offers relating to activities and entertainment in exchange for the tourists visiting the local resorts and attending sales presentations.


An example of a marketing alliance through which Wyndham Vacation Ownership markets to tourists already visiting destination areas is Wyndham Vacation Ownership’sOwnership's current arrangement with Caesars Entertainment in Las Vegas, Nevada, whichNevada. This arrangement enables Wyndham Vacation Ownership to operate concierge-style marketing kiosks throughout select casinos and permits Wyndham Vacation Ownership to solicit patrons to attend tours and sales presentations with casino-related rewards and entertainment offers, such as gaming chips, show tickets and dining certificates. Wyndham Vacation Ownership also operates its primary Las Vegas sales center within Harrah’sHarrah's Casino and regularly shuttles prospective owners targeted by such sales centers to and from Wyndham Vacation Ownership’sOwnership's nearby resort property.


Other marketing alliances provide us with the opportunity to align our marketing and sales programs with well-known lifestyle brands that appeal to consumers with similar demographics to our current purchasers. One such example is a newly announced alliance with Margaritaville, a lifestyle brand popularized by musician/entertainer Jimmy Buffett, where we intend to proactively market patrons of various Margaritaville product lines via multiple channels, including on-site marketing at Margaritaville restaurants, affiliated venues and events, as well as co-branded vacation ownership offerings.

Wyndham Vacation Ownership offers a variety of entry-level programs and products as part of its sales strategies. One such program allows prospective owners a one-time allotment of points or credits with no further obligations; anotherobligations. Another such product is a biennial interest that provides for vacations every other year. As part of its sales strategies, Wyndham Vacation Ownership relies on its points/credits-based programs, which provide prospective owners with the flexibility to buy relatively small packages of points or credits, which can be upgraded at a later date. To facilitate upgradesupgrade sales among existing owners, Wyndham Vacation Ownership markets opportunities for owners to purchase additional points or credits through periodic marketing campaigns and promotions to owners while those owners vacation at Wyndham Vacation Ownership resort properties.

Wyndham Vacation Ownership’s resort-based sales centers also enable Wyndham Vacation Ownership to actively market upgrade sales to existing owners of vacation ownership interests while such owners vacation at Wyndham Vacation Ownership resort properties. In addition, we also operate a telesales program designed to market upgrade sales to existing owners of our products.

During 2011, we deployed a proprietary pre-screening program designed to better estimate the credit worthiness of consumers to whom we market and sell. The program, which is now active at approximately 75% of our off-site marketing locations, enables us to bypass consumers who do not meet our credit standards and eliminate tours that historically have proven unprofitable. We plan to deploy the program at all remaining off-site marketing locations throughout 2012.


Purchaser Financing


Wyndham Vacation Ownership offers financing to purchasers of vacation ownership interests.VOIs. By offering consumer financing, we are able to reduce the initial cash required by customers to purchase vacation ownership interests,VOIs, thereby enabling us to attract additional customers and generate substantial incremental revenues and profits. Wyndham Vacation Ownership funds and services loans extended by Club Wyndham Vacation Resorts and WorldMark by Wyndham through our consumer financing subsidiary, Wyndham Consumer Finance, a wholly owned subsidiary of Wyndham Vacation Resorts based in Las Vegas, Nevada that performs loan financing, servicing and related administrative functions.

Wyndham Vacation Ownership has funded Shell Vacations Club loans since the date of acquisition through our consumer finance subsidiary, and services them through a third-party.


Wyndham Vacation Ownership typically performs a credit investigation or other review or inquiry into every purchaser’spurchaser's credit history before offering to finance a portion of the purchase price of the vacation ownership interest.VOIs. The interest rate offered to participating purchasers is determined by an automated underwriting process based upon the purchaser’spurchaser's credit score, the amount of the down payment and the size of purchase. Wyndham Vacation Ownership uses a FICO score which is a branded version of a consumer credit score widely used within the U.S. by the largest banks and lending institutions. FICO scores range from 300 - 850 and are calculated based on information obtained from one or more of the three major U.S. credit reporting agencies that compile and report on a consumer’sconsumer's credit history. For purchasers with large loan balances, we maintain higher credit standards for new loan originations. Our weighted average FICO score on new originations for 2011, 20102013, 2012 and 20092011 was approximately 725, reflecting an approximate 30 point increase since the Company’s realignment in 2008.725. Wyndham Vacation Ownership offers purchasers an interest rate reduction if they participate in our pre-authorized checking programs, pursuant to which our consumer financing subsidiary each month debits a purchaser’spurchaser's bank account or major credit card in the amount of the monthly payment by a pre-authorized fund transfer on the payment date.


During 2011,2013, we generated new receivables of $969 millionapproximately $1.1 billion on gross vacation ownership sales, net of WAAM Fee-for-Service sales, of $1.5$1.7 billion, which amounts to 65% of our vacation ownership sales being financed. However, the 65%This level of financing is prior to the receipt of addenda cash. Addenda cash represents the cash received for full payment of a loan within 15 to 60 days of origination. After the application of addenda cash, approximately 55%53% of vacation ownership sales are financed with the remaining 45% being cash sales.

through Wyndham Vacation Ownership.



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Wyndham Vacation Ownership generally requires a minimum down payment of 10% of the purchase price on all sales of vacation ownership interestsVOIs and offeroffers consumer financing for the remaining balance for up to ten years. While the minimum is generally 10%, during 2011,2013, our average down payment was approximately 26%27% for financed sales of vacation ownership interests.VOIs. These loans are structured so that we receive equal monthly installments that fully amortize the principal due by the final due date.


Similar to other companies that provide consumer financing, we historically securitizesecuritized a majority of the receivables originated in connection with the sales of vacation ownership interests.VOIs. We initially place the financed contracts into a revolving warehouse securitization facility generally within 30 to 90 days after origination. Many of the receivables are subsequently transferred from the warehouse securitization facility and placed into term securitization facilities.


Our consumer financing subsidiary is responsible for the maintenance of contract receivables files and all customer service, billing and collection activities related to the domestic loans we extend.extend, except for loans associated with Shell Vacations Club. We assess the performance of our loan portfolio by monitoring numerous metrics including collections rates, defaults by state of residency and bankruptcies. Our consumer financing subsidiary also manages the selection and processing of loans pledged or to be pledged in our warehouse and term securitization facilities. As of December 31, 2011,2013, our loan portfolio was 95.6%96% current (i.e., not more than 30 days past due).


Property Management

Program, Property and Club Management. In exchange for management fees, Wyndham Vacation Resorts, itself or through a Wyndham Vacation Resorts affiliate, manages Club Wyndham Plus, the majority of property owners’ associations at resorts in which Wyndham Vacation Resorts develops, markets and sells vacation ownership interests, and property owners’ associations at resorts developed by third parties.


On behalf of Club Wyndham Plus, Wyndham Vacation Resorts or its affiliate manages the reservation system for Club Wyndham Plus and provides owner services and billing and collections services. The termeach of the trust agreement of Club Wyndham Plus runs through December 31, 2025, and the term is automatically extended for successive ten year periods unless a majority of the members of the program vote to terminate the trust agreement prior to the expiration of the term then in effect. The term of the management agreement, under which Wyndham Vacation Resorts manages the Club Wyndham Plus program, is for five years and is automatically renewed annually for successive terms of five years, provided the trustee under the program does not serve notice of termination to Wyndham Vacation Resorts at the end of any calendar year. On behalf of property owners’owners' associations, Wyndham Vacation ResortsOwnership or its affiliates generally provide day-to-day management for vacation ownership resorts, including oversight of housekeeping services, maintenance and refurbishment of the units, and provides certain accounting and administrative services to property owners’owners' associations.

We receive fees The terms of the property management agreements with each of the property owners' associations at resorts in which Wyndham Vacation Resorts develops, markets and sells VOIs vary. However, the vast majority of the agreements provide a mechanism for suchautomatic renewal upon expiration of the terms. In connection with these property management services, we receive fees which are generally based upon total costs to operate such resorts. Fees for property management services typically approximate 10% of budgeted operating expenses. Property management revenues, which are comprised


Wyndham Vacation Resorts, itself or through a Wyndham Vacation Resorts affiliate, manages Club Wyndham Plus, the majority of management fee revenue and reimbursable revenue, were $424 million, $405 million and $376 million, during 2011, 2010 and 2009, respectively. Management fee revenues were $198 million, $183 million and $170 million during 2011, 2010 and 2009, respectively. Reimbursable revenues, which are based upon certain reimbursable costs with no added margin, were $226 million, $222 million and $206 million, respectively, during 2011, 2010 and 2009. These reimbursable costs principally relate to the payroll costs for management of the associations, club and resort properties where we are the employer and are reflected as a component of operating expenses on the Consolidated Statements of Income. The terms of the property management agreements with the property

owners’owners' associations at resorts in which Wyndham Vacation Resorts develops, markets and sells vacation ownership interests vary; however, the vast majority of the agreements provide a mechanism for automatic renewal upon expiration of the terms. At some established sites, theVOIs, and property owners’owners' associations have entered into property management agreements with professional management companies other thanat resorts developed by third parties. Wyndham Vacation Resorts or its affiliates.

In exchangeaffiliate manages the reservation system and provides owner services and billing and collections services on behalf of the Club Wyndham Plus trust. The term of the management agreement under which Wyndham Vacation Ownership manages the Club Wyndham Plus program is for management fees, five years and is automatically renewed for successive terms of five years, provided the trustee under the program does not serve notice of termination to Wyndham Vacation Ownership at the end of any calendar year.


WorldMark by Wyndham, itself or through a WorldMark by Wyndham affiliate, serves as the exclusive property manager and servicing agent of WorldMark, the ClubsClub and WorldMark, South Pacific Club and all resort units owned or operated by thethese Clubs. On behalf of the Clubs, WorldMark by Wyndham or its affiliate provides day-to-day management for vacation ownership resorts, including oversight of housekeeping services, maintenance and refurbishment of the units, and provides certain accounting and administrative services. WorldMark by Wyndham or its affiliate also manages the reservation system for the Clubs, and provides owner services and billing and collections services.

Strategies

Wyndham Vacation Ownership is strategically focused on the following objectives that we believe are essential to our business:

maximize cash flow;

further strengthening the financial profile The initial term of the businessmanagement agreement is for three years and is automatically renewed annually thereafter provided the trustee under the program does not serve notice of termination to WorldMark by Wyndham prior to expiration of the then current term.


SVC Hospitality, LLC, a direct subsidiary of Shell Vacations LLC, itself or through its affiliates, serves as the continued developmentexclusive manager of alternative business models, suchShell Owners Clubs American, Hawaii, Pacific and West (collectively, the “Shell Vacations Club”), and as WAAM;

drive greater sales and marketing efficiencies at all levels, including new owner channels; and

delivering “Count On Me!” servicethe managing agent for many of the affiliated property owners' associations. The management agreements for the Shell Vacations Club are subject to our customers, partners and associates.

Manage for Cash Flow.We planauto-renewal every three to increasingly manage our business for cash flow by improvingfive years, provided that Shell Vacations Club does not serve notice of termination prior to expiration of the qualitythen current term. Such notice requires the affirmative vote of our loan portfolio through maintaining more restrictive financing terms for customers that fall within lower credit classifications, seeking higher down payments at the time of sale and strengtheningmembers in the effectiveness of our collections efforts. We will continue to streamline our balance sheet through controlled development spending and selling through our existing finished inventoryassociation.


WAAM

In 2010, we introduced the WAAM Fee-for Service (formerly known as well as pursuing just in time inventory arrangements as new sources of inventory. Additionally, we will continue to generate recurring income associated with (i) property management fees, (ii) interest income from our large pool of receivables, and (iii) upgrade sales from our deeply loyal customer base.

WAAM.We also plan to expand our fee-for-serviceWAAM 1.0) timeshare sales model which was designed to capitalize upon the large quantities of newly developed, nearly completed or recently finished condominium or hotel inventory withinin the current real estate market without assuming the significant cost that accompanies property acquisition or new construction. This business model offers turn-key solutions for developers or banks in possession of newly developed inventory, which we sell for a fee through our extensive sales and marketing channels. WAAM Fee-for-Service enables us to


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expand our resort portfolio with little or no`no capital deployment, while providing additional channels for new owner acquisition and growth for our fee-for-service property management business.


In addition to our originalthe WAAM Fee-for-Service business model, and in keeping with our efforts to leverage the abundance of already developed inventory while minimizing our use of capital,2012, we are also pursuing an enhancement which we refer tointroduced WAAM Just-in-Time (formerly known as WAAM 2.0.2.0), which is an inventory acquisition model. This strategy will enableenables us to acquire and own completed units close to the timing of the sales of these units and will significantly reduce the period between the deployment of capital to acquire inventory and the subsequent return on investment which occurs at the time of its sale to a timeshare purchaser. Inventory will beis recorded on our balance sheet at the time of registration. In connectionwe are committed to purchase such inventory, which generally coincides with the saletime of registration.

Strategies

Wyndham Vacation Ownership is strategically focused on the following objectives that we believe are essential to our business:

maximizing cash flow;

further strengthening the financial profile of the VOI, we will pay forbusiness through the inventory sold and offer the purchaser the optioncontinued development of financing with us.

WAAM 2.0 will enable us to expand our resort portfolio with minimal upfront capital investment, while providing additional channels for new owner acquisition and growth for our fee-for-service consumer financing, servicing operations and property management business. We plan to acquire 55 units using this model at our existing project at Wyndham Reunion Resort near Orlando, Florida and anticipate additional opportunities to further apply this strategy in 2012.

During 2010, we commenced sales in connection with two WAAM projects — one in South Carolina and another in Florida and in early 2011, we signed two additional WAAM projects — one in Vermont and another on the Florida Gulf coast. In 2011, we had $106 million in WAAM sales which represents 7% of gross VOI sales. We expect to have WAAM sales of approximately 15% to 20% of gross VOI sales within the next several years.

Drive Greater Sales and Marketing Efficiency and Strengthen New Owner Channels. We plan to drivealternative business models, such as WAAM;


driving greater sales and marketing efficiencies by aggressively applying strengthened tour qualification standards, primarily through our proprietary pre-screening program designed to estimate the credit worthiness of the consumers to whom we market and sell. We expect to thus limit our marketing activities to only the highest quality prospects both in terms of such persons’ interest in purchasing our products and their demonstrated ability to self-finance and/or qualify for our more restrictive financing terms. These marketing initiatives will be heavily utilized forat all levels, including new owner marketing channels to ensure sufficient levels of new owners are generated in the most efficient manner possible.

We will continue to focus a large portion of our efforts on current owners, who are our most reliable marketing prospectschannels; and the most efficient from a marketing standpoint, as well as highly qualified prospect categories including certain existing Wyndham Hotel Group customers and consumers affiliated with the Wyndham Rewards loyalty programs. We are also focusing our efforts on new owner acquisition as this will continue to maintain our pool of “lifetime” buyers of vacation ownership. We believe this market is underpenetrated and estimate there are 53 million U.S. households which we consider as potential purchasers of vacation ownership interests. We added approximately 27,000 and 22,000 new owners during 2011 and 2010, respectively, to our pool of “lifetime” buyers who may ultimately become repeat buyers of vacation ownership interests if they upgrade.

We will also seek to develop and market mixed-use hotel and vacation ownership properties in conjunction with the Wyndham brand. The mixed-use properties would afford us access to both hotel clients in higher income demographics for the purpose of marketing vacation ownership interests and hotel inventory for use in our marketing programs.

Delivering


delivering “Count On Me!” Service.Wyndham Vacation Ownership is committed to providing exceptional customer service to its ownersour customers, partners and guests at every interaction. We consistently monitor our progress by inviting service feedback at key customer touch points, including point of sale, post-vacation experience, and annual owner surveys, which gauge service performance in a variety of areas and identify improvement opportunities. The Company service culture also extends to associates, who are committed to be responsive, be respectful, and to deliver a great experience to owners, guests, partners, our communities and each other.

associates.


Seasonality


We rely, in part, upon tour flow to generate sales of vacation ownership interests;VOIs; consequently, sales volume tends to increase in the spring and summer months as a result of greater tour flow from spring and summer travelers. Revenues from sales of vacation ownership interestsVOIs therefore are generally higher in the second and third quarters than in other quarters. We cannot predict whether these seasonal trends will continue in the future.


Competition


The vacation ownership industry is highly competitive and is comprised of a number of companies specializing primarily in sales and marketing, consumer financing, property management and development of vacation ownership properties. In addition, a number of other national hospitality chains develop and sell vacation ownership interestsVOIs to consumers.


TRADEMARKS


Our brand names and related trademarks, service marks, logos and trade names are very important to the businesses that make up our Wyndham Hotel Group, Wyndham Exchange & Rentals and Wyndham Vacation Ownership business units. Our subsidiaries actively use or license for use all significant marks, and we own or have exclusive licenses to use these marks. We register the marks that we own in the United States Patent and Trademark Office, as well as with other relevant authorities where we deem appropriate, and seek to protect our marks from unauthorized use as permitted by law.


EMPLOYEES


As of December 31, 2011,2013, we had approximately 27,80032,800 employees, including approximately 8,2008,300 employees outside of the U.S. As of December 31, 2011,2013, our lodging business had approximately 4,3006,300 employees, our vacation exchange and rentals business had approximately 9,300 employees, our vacation ownership business had approximately 13,70016,500 employees and our corporate group had approximately 500700 employees. Approximately 1%3% of our employees are subject to collective bargaining agreements governing their employment with our company. We believe that our relations with employees are good.


ENVIRONMENTAL COMPLIANCE


Our compliance with laws and regulations relating to environmental protection and discharge of hazardous materials has not had a material impact on our capital expenditures, earnings or competitive position and we do not anticipate any material impact from such compliance in the future.

ITEM 1A.RISK FACTORS



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ITEM 1A.    RISK FACTORS
Before you invest in our securities you should carefully consider each of the following risk factors and all of the other information provided in this report. We believe that the following information identifies the most significant risks that may impact us. However, the risks and uncertainties we face are not limited to those set forth in the risk factors described below. Additional risks and uncertainties not presently known to us or that we currently believe to be immaterial may also adversely affect our business. In addition, past financial performance may not be a reliable indicator of future performance and historical trends should not be used to anticipate results or trends in future periods. If any of the following risks and uncertainties develops into an actual event, the event could have a material adverse effect on our business, financial condition or results of operations. In such case the market price of our common stock could decline.


The hospitality industry is highly competitive and we are subject to risks relating to competition that may adversely affect our performance.

We will be adversely impacted if we cannot compete effectively in the highly competitive hospitality industry. Our continued success depends upon our ability to compete effectively in markets that contain numerous competitors, some of which may have significantly greater financial, marketing and other resources than we have. Competition may reduce fee structures, potentially causing us to lower our fees or prices, which may adversely impact our profits. New competition or existing competition that uses a business model that is different from our business model may put pressure on us to change our model so that we can remain competitive.


We may not be able to achieve our growth and performance objectives.
We may not be able to achieve our growth and performance objectives for increasing our earnings and cash flows, the number of franchised and/or managed properties in our lodging business, the number of vacation exchange members in our vacation exchange business and related transactions, the number of rental weeks sold by and the number of units in our vacation rentals businesses and the number of tours and new owners generated and vacation ownership interests sold by our vacation ownership business.

Acquisitions and other strategic transactions may not prove successful and could result in operating difficulties and failure to realize anticipated benefits.
We regularly consider a wide array of acquisitions and other potential strategic transactions, including acquisitions of businesses, property acquisitions, joint ventures, business combinations, strategic investments and dispositions. Any of these transactions could be material to our business. We often compete for these opportunities with third parties, which may cause us to lose potential opportunities or to pay more than we might otherwise have paid absent such competition. We cannot assure you that we will be able to identify and consummate strategic transactions and opportunities on favorable terms or that any such strategic transactions or opportunities, if consummated, will be successful. Acquisitions and other strategic transactions involve significant risk and the process of integrating and assimilating any strategic transaction may create unforeseen operating difficulties and costs and we may not realize the anticipated benefits of any of these strategic transactions or opportunities. Pursuing and consummating strategic transactions and opportunities may require us to obtain significant additional debt or equity financing, spend existing cash or incur liabilities and other expenses including amortization of acquired intangible assets or write-offs of goodwill. Strategic transactions may be entered into by Wyndham Worldwide Corporation or by one or more of its subsidiaries. With respect to those transactions entered into by a subsidiary, Wyndham Worldwide may from time to time provide a performance guaranty of the subsidiary’s obligations and may expose us to litigation risks in the event of a dispute between transaction parties.

We are dependent on our senior management.
We believe that our future growth depends in part on the continued services of our senior management team. Losing the services of any members of our senior management team could adversely affect our strategic and customer relationships and impede our ability to execute our business strategies.


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Our revenues are highly dependent on the travel industry and declines in or disruptions to the travel industry such as those caused by economic slowdown, terrorism, political strife, pandemics or threats of pandemics, acts of God and war may adversely affect us.

Declines in or disruptions to the travel industry may adversely impact us. Risks affecting the travel industry include: economic slowdown and recession; economic factors such as increased costs of living and reduced discretionary income adversely impacting consumers’consumers' and businesses’businesses' decisions to use and consume travel services and products; terrorist incidents and threats (andand associated heightened travel security measures);measures; political and geographical strife; acts of God (suchsuch as earthquakes, hurricanes, fires, floods, volcanoes and other natural disasters);disasters; war; concerns with or threats of pandemics or threat of pandemics (suchcontagious diseases or health epidemics such as the H1N1 flu);flu; environmental disasters (suchsuch as the Gulf of Mexico oil spill);spill; increased pricing, financial instability and capacity constraints of air carriers; airline job actions and strikes; and increases in gasoline and other fuel prices.


We are subject to operating or other risks common to the hospitality industry.

Our business is subject to numerous operating or other risks common to the hospitality industry including:

changes in operating costs including inflation, energy, labor costs (includingsuch as minimum wage increases and unionization), workers’unionization, workers' compensation and health-care related costs and insurance;

increases in travel costs including air travel would likely impact consumer preferences with respect to certain of our vacation and resort destinations and vacation ownership preferences and, if such conditions were to be sustained, the desirability of our vacation, resort and hotel products and offerings could be adversely impacted;

changes in desirability of geographic regions of the hotels or resorts in our business;

changes in the supply and demand for hotel rooms, vacation exchange and rental services and products and vacation ownership services and products;

evolving changes in consumer travel and vacation patterns and consumer preferences;

seasonality in our businesses, which may cause fluctuations in our operating results;

geographic concentrations of our operations and customers;

increases in costs due to inflation that may not be fully offset by price and fee increases in our business;

availability of acceptable financing and cost of capital as they apply to us, our customers, current and potential hotel franchisees and developers, owners of hotels with which we have hotel management contracts, our RCI affiliates and other developers of vacation ownership resorts;

the quality of the services provided by franchisees, affiliated resorts in our vacation exchange business, properties in our vacation rentals business or resorts in which we sell vacation ownership interests may adversely affect our image, reputation and brand value;

our ability to generate sufficient cash to buy from third-party suppliers the products that we need to provide to the participants in our points programs who want to redeem points for such products;
overbuilding or excess capacity in one or more segments of the hospitality industry or in one or more geographic regions;
our ability to develop and maintain positive relations and contractual arrangements with current and potential franchisees, hotel owners, vacation exchange members, vacation ownership interest owners, resorts with units that are exchanged through our vacation exchange business and/or owners of vacation properties that our vacation rentals business markets for rental;
our ability to adjust our business model to generate greater cash flow and require less capital expenditures;
organized labor activities and associated litigation;
maintenance and infringement of our intellectual property;
the bankruptcy or insolvency of any one of our customers, which could impair our ability to collect outstanding fees or other amounts due or otherwise exercise our contractual rights;
our insurance coverage may not be adequate to cover catastrophic or other losses to our properties or other assets;
our failure to keep pace with technological developments could impair our competitive position;
increases in the use of third-party and competitor internet services to book hotel reservations and market vacation rental properties;
disruptions in relationships with third parties including marketing alliances and affiliations with e-commerce channels;
changes in the number and occupancy and room rates of hotels operating under franchise and management agreements;
revenues from our lodging business are indirectly affected by our franchisees' pricing decisions;
franchisees that have development advance notes with us may experience financial difficulties;
consolidation of developers could adversely affect our vacation exchange business;
significant decrease in the supply of available vacation rental accommodations due to ongoing property renovations could adversely affect our vacation rental business;
our continued management of homeowners associations depends on their ability to collect sufficient maintenance fees;
our ability to securitize the receivables that we originate in connection with sales of vacation ownership interests;

the sale of vacation ownership interests in the secondary market could negatively impact our sales;


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unlawful or deceptive third-party vacation ownership interest resale schemes could damage our reputation and brand value;
the availability of and competition for desirable sites for the development of vacation ownership properties; difficulties associated with obtaining entitlements to develop vacation ownership properties; liability under state and local laws with respect to any construction defects in the vacation ownership properties we develop; our ability to adjust our pace of completion of resort development relative to the pace of our sales of the underlying vacation ownership interests; and risks related to real estate project development costs and completion; and
private resale of vacation ownership interests could adversely affect our vacation ownership resorts and vacation exchange businesses.

Third-party Internet reservation systems may adversely impact us.
Consumers increasingly use third-party Internet travel intermediaries to search for and book their hotel, resort and other travel accommodations. As the use of these third-party Internet reservation channels increases, consumers may rely upon these third-party Internet systems to the detriment of the reservations systems provided by our own lodging and rental brands, which may impact consumer preferences for lodging choices outside of our own brands and adversely impact our bookings and rates.

The continued success of our hotel business relies upon continued growth in the number of hotel properties under our brands.
We have been historically successfully in growing the number of our brands and franchised hotels in our hotel business and our revenues and profitability in our hotel segment relies upon our achieving continued growth objectives for franchised hotels in this segment. We are subject to many challenges in growing and sustaining our growth in the number of our franchised hotels including maintaining the quality of our service, operational support and reservation systems to support our franchisees, our ability to compete with other hotel owners for existing and future hotel franchisees, our ability to continue and enhance consumer acceptance of our brands and the quality of our managers and entire organization in supporting our hotel business. We also are subject to the risk of entering into franchise relationships with owners and operators who do not achieve or maintain the quality standards we set, which if not appropriately and timely addressed could adversely impact our brand image and our ability to attract quality franchisee operators.

Our hotel business depends in part on our management arrangements with third parties.
Our hotel business is a party to management arrangements with certain of our hotel owners and franchisees, under which we typically are required to satisfy certain financial and performance criteria and standards. Our ability to satisfy these financial and other performance criteria is subject to many of the risks common to the hotel industry as described in this report including factors and circumstances outside of our control such as economic conditions and consumer travel and lodging preferences, as well as risks within our control such as the efforts and quality of our managers overseeing these management arrangements and our operating performance generally. Should any significant number of these arrangements be terminated by reason of our failure to satisfy financial or performance criteria, it may have an adverse impact on our operating performance and profitability. Wyndham Worldwide may provide a parent guaranty of our subsidiaries’ performance under the guaranty and expose us to litigation risks in the event of a dispute. We cannot assure you that all of our current and future management arrangements will continue or that we will be able to enter into new management arrangements in the future on favorable terms.

We are subject to risks related to our vacation ownership receivables portfolio.
We are subject to risks that purchasers of vacation ownership interests who finance a portion of the purchase price default on their loans due to adverse macro or personal economic conditions or otherwise, which would increase loan loss reserves and adversely affect loan portfolio performance; that if such defaults occur during the early part of the loan amortization period we will not have recovered the marketing, selling, administrative and other costs associated with such vacation ownership interests; such costs will be incurred again in connection with the resale of the repossessed vacation ownership interest; and the value we recover in a default is not in all instances sufficient to cover the outstanding debt;

debt.

the quality of the services provided by franchisees, our vacation exchange and rentals business, resorts with units that are exchanged through our vacation exchange business and/or resorts in which we sell vacation ownership interests may adversely affect our image and reputation;


our ability to generate sufficient cash to buy from third-party suppliers the products that we need to provide to the participants in our points programs who want to redeem points for such products;

overbuilding in one or more segments of the hospitality industry and/or in one or more geographic regions;

changes in the number and occupancy and room rates of hotels operating under franchise and management agreements;

changes in the relative mix of franchised hotels in the various lodging industry price categories;

our ability to develop and maintain positive relations and contractual arrangements with current and potential franchisees, hotel owners, vacation exchange members, vacation ownership interest owners, resorts with units that are exchanged through our vacation exchange business and/or owners of vacation properties that our vacation rentals business markets for rental;

the availability of and competition for desirable sites for the development of vacation ownership properties; difficulties associated with obtaining entitlements to develop vacation ownership properties; liability under state and local laws with respect to any construction defects in the vacation ownership properties we develop; and our ability to adjust our pace of completion of resort development relative to the pace of our sales of the underlying vacation ownership interests;

our ability to adjust our business model to generate greater cash flow and require less capital expenditures;

private resale of vacation ownership interests, which could adversely affect our vacation ownership resorts and vacation exchange businesses;

revenues from our lodging business are indirectly affected by our franchisees’ pricing decisions;

organized labor activities and associated litigation;

maintenance and infringement of our intellectual property;

the bankruptcy or insolvency of any one of our customers, which could impair our ability to collect outstanding fees or other amounts due or otherwise exercise our contractual rights;

franchisees that have development advance notes with us may experience financial difficulties;

increases in the use of third-party Internet services to book online hotel reservations; and

disruptions in relationships with third parties, including marketing alliances and affiliations with e-commerce channels.

We may not be able to achieve our growth objectives.

We may not be able to achieve our growth objectives for increasing our cash flows, the number of franchised and/or managed properties in our lodging business, the number of vacation exchange members in our vacation exchange business, the number of rental weeks sold by our vacation rentals business and the number of tours generated and vacation ownership interests sold by our vacation ownership business.

We may be unable to identify acquisition targets that complement our businesses, and if we are able to identify suitable acquisition targets, we may not be able to complete acquisitions on commercially reasonable terms. Our ability to complete acquisitions depends on a variety of factors, including our ability to obtain financing on acceptable terms and requisite government approvals. If we are able to complete acquisitions, there is no assurance that we will be able to achieve the revenue and cost benefits that we expected in connection with such acquisitions or to successfully integrate the acquired businesses into our existing operations.

Our international operations are subject to risks not generally applicable to our domestic operations.

Our international operations are subject to numerous risks including exposure to local economic conditions; potential adverse changes in the diplomatic relations of foreign countries with the U.S.; hostility from local populations; political instability; threats or acts of terrorism; restrictions and taxes on the withdrawal of foreign investment and earnings; government policies against businesses owned by foreigners; investment restrictions or requirements; diminished ability to legally enforce our contractual rights in foreign countries; foreign exchange restrictions; fluctuations in foreign currency exchange rates; conflicts between local laws might conflict withand U.S. laws;laws including laws that impact our rights to protect our intellectual property; withholding and other taxes on remittances and other payments by subsidiaries; and changes in and application of foreign

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taxation structures including value-addedvalue added taxes.

Any adverse outcome resulting from the financial instability within certainor performance of European economies, the instability of the Euro currency and the related volatility on foreign exchange and interest rates could have an effect on our results of operations, financial position or cash flows.

We are subject to risks related to litigation filed by or against us.

We are subject to a number of legal actions and the risk of future litigation as described under “Legal Proceedings”. We cannot predict with certainty the ultimate outcome and related damages and costs of litigation and other proceedings filed by or against us. Adverse results in litigation and other proceedings may harm our business.


We are subject to certain risks related to our indebtedness, hedging transactions, our securitization of certain of our assets, our surety bond requirements, the cost and availability of capital and the extension of credit by us.

We are a borrower of funds under our credit facilities, credit lines, senior notes, commercial paper programs and securitization financings. We extend credit when we finance purchases of vacation ownership interests and in instances when we provide key money, development advance notes and mezzanine or other forms of subordinated financing to assist franchisees and hotel owners in converting to or building a new hotel branded under one of our Wyndham Hotel Grouphotel brands. We use financial instruments to reduce or hedge our financial exposure to the effects of currency and interest rate fluctuations. We are required to post surety bonds in connection with our development and sales activities. In connection with our debt obligations, hedging transactions, the securitization of certain of our assets, our surety bond requirements, the cost and availability of capital and the extension of credit by us, we are subject to numerous risks including:


our cash flows from operations or available lines of credit may be insufficient to meet required payments of principal and interest, which could result in a default and acceleration of the underlying debt;

debt and under other debt instruments that contain cross-default provisions;

if we are unable to comply with the terms of the financial covenants under our revolving credit facility or other debt, including a breach of the financial ratios or tests, such non-compliance could result in a default and acceleration of the underlying revolver debt and under other debt instruments that contain cross-default provisions;

our leverage may adversely affect our ability to obtain additional financing;

our leverage may require the dedication of a significant portion of our cash flows to the payment of principal and interest thus reducing the availability of cash flows to fund working capital, capital expenditures, dividends, share repurchases or other operating needs;

increases in interest rates;

rating agency downgrades for our debt that could increase our borrowing costs;

costs and prevent us from obtaining additional financing;

failure or non-performance of counterparties to foreign exchange and interest rate hedging transactions;

we may not be able to securitize our vacation ownership contract receivables on terms acceptable to us because of, among other factors, the performance of the vacation ownership contract receivables, adverse conditions in the market for vacation ownership loan-backed notes and asset-backed notes in general and the risk that the actual amount of uncollectible accounts on our securitized vacation ownership contract receivables and other credit we extend is greater than expected;

our securitizations contain portfolio performance triggers which if violated may result in a disruption or loss of cash flow from such transactions;

a reduction in commitments from surety bond providers which may impair our vacation ownership business by requiring us to escrow cash in order to meet regulatory requirements of certain states;

prohibitive cost and inadequate availability of capital could restrict the development or acquisition of vacation ownership resorts by us and the financing of purchases of vacation ownership interests;

the inability of hotel owners that have received mezzanine and other loans from us to pay back such loans; and

if interest rates increase significantly, we may not be able to increase the interest rate offered to finance purchases of vacation ownership interests by the same amount of the increase.

increase or such higher interest rates could reduce the desirability or demand of our customers for acquiring or financing our vacation ownership interests.


Economic conditions affecting the hospitality industry, the global economy and credit markets generally may adversely affect our business and results of operations, our ability to obtain financing and/or securitize our receivables on reasonable and acceptable terms, the performance of our loan portfolio and the market price of our common stock.

The future economic environment for the hospitality industry and the global economy may continue to be challenged. The hospitality industry has experienced and may continue to experience significant downturns in connection with or in anticipation of declines in general economic conditions. The current economy has been characterized by higher unemployment, lower family income, lower business investment and lower consumer spending, leading to lower demand for hospitality services and products. Declines in consumer and commercial spending may adversely affect our revenues and profits.



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Our access to credit and capital also depends in large measure on market liquidity factors, which we do not control. Our ability to access the credit and capital markets may be restricted at times when we require or would like access to those credit and capital markets, which could impact our business plans and operating model. Uncertainty or volatility in the equity and credit markets may also negatively affect our ability to access short-term and long-term financing on reasonable terms or at all, which would negatively impact our liquidity and financial condition. In addition, if one or more of the financial institutions that support our existing credit facilities fails we may not be able to find a replacement, which would negatively impact our ability to borrow under the credit facilities. Disruptions in the financial markets may adversely affect our credit rating and the market value of our common stock. If we are unable to refinance if necessary,or repay our outstanding debt when due, our results of operations and financial condition will be materially and adversely affected.


While we believe we have adequate sources of liquidity to meet our anticipated requirements for working capital, debt service and capital expenditures for the foreseeable future, if our cash flow or capital resources prove inadequate we could face liquidity problems that could materially and adversely affect our results of operations and financial condition.


Our liquidity as it relates to our vacation ownership contract receivables securitization program could be adversely affected if we were to fail to renew or replace our securitization warehouse conduit facility on its renewal date or if a particular receivables pool were to fail to meet certain ratios, which could occur in certain instances if the default rates or other credit metrics of the underlying vacation ownership contract receivables deteriorate. Our ability to sell securities backed by our vacation ownership contract receivables depends on the continued ability and willingness of capital market participants to invest in such securities.

It is possible that asset-backed securities issued pursuant to our securitization programs could in the future be downgraded by credit agencies. If a downgrade occurs our ability to complete other securitization transactions on acceptable terms or at all could be jeopardized, and wejeopardized. We could be forced to rely on other potentially more expensive and less attractive funding sources to the extent available which would decrease our profitability and may require us to adjust our business operations accordingly including reducing or suspending our financing to purchasers of vacation ownership interests.


If for any reason our sources of liquidity, including our securitization programs, were to decrease such that we were required to reduce or suspend our financing for any significant number of purchases of our vacation ownership contracts, our sales of vacation ownership interests would likely decrease, which would adversely impact our revenues, cash flows and profitability.

An increase in interest rates would increase our financing costs and could adversely impact the demand for our vacation ownership interests.
Rising interest rates would increase the interest rates we pay in connection with our indebtedness, which would reduce our profitability and our cash flow available for other corporate purposes. While we may enter into interest rate hedging arrangements to reduce the impact of increased interest rates, the cost of such hedging arrangements can be significant. In addition, if the cost of consumer financing to our customers and prospective customers for our vacation ownership interests were to rise, the demand for these products may decline, which could adversely impact our revenues and profitability.

We are subject to risks related to litigation.
We are subject to a number of legal actions and the risk of future litigation as described in this report. We cannot predict with certainty the ultimate outcome and related damages and costs of litigation and other proceedings filed by or against us. Adverse results in litigation and other proceedings may harm our business.

Our businesses are subject to extensive regulation and the cost of compliance or failure to comply with such regulations may adversely affect us.

Our businesses are heavily regulated by federal, state and local governments in the countries in which our operations are conducted. In addition, domestic and foreign federal, state and local regulators may enact new laws and regulations that may reduce our revenues, cause our expenses to increase and/or require us to modify substantially our business practices. If we are not in compliance with applicable laws and regulations including

among others those governing franchising, timeshare, consumer financing and other lending, information security and data privacy, marketing and sales, unfair and deceptive trade practices, telemarketing including “do not call” legislation, data protection, licensing, labor, employment, health care, health and safety, accessibility, immigration, gaming, environmental (includingincluding climate change),change, securities, stock exchange listing, accounting, tax and regulations applicable under the Dodd-Frank Act, Office of Foreign Asset Control and the Foreign Corrupt Practices Act (andand local equivalents in international jurisdictions),jurisdictions, we may be subject to regulatory investigations or actions, fines, penalties, injunctions and potential criminal prosecution.

In addition, increases in the cost and administrative burden of compliance with such laws and regulations would impact our business operations and would adversely impact our operating performance including our profitability.


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We have substantial business operations outside the U.S. and we are subject to compliance with significant laws and regulations governing fraud, bribery and other anti-corruption laws.
Legislation such as the Foreign Corrupt Practices Act, The United Kingdom Bribery Act and other similar fraud, bribery and anti-corruption laws prohibit companies and their intermediaries from making improper payments to public and/or private officials for the purposes of obtaining or retaining business. We have policies and processes in place for the purpose of monitoring compliance with these laws. We provide training to our employees as part of our compliance programs in order to protect against noncompliance or violations of these laws. However, there can be no assurance that our policies, processes, and training will always protect us against any noncompliance with these laws and regulations. Should we violate or not comply with any of these fraud, bribery or other anti-corruption laws or regulations, either intentionally or unintentionally, or through the acts of intermediaries, we could incur significant civil and criminal penalties, which could have a material adverse effect on our business, brands, financial condition and results of operations.

We are subject to risks relatedextensive federal, state and local environmental laws and regulations.
Our operations, as well as the operations of our hotel and other property owners, are subject to corporate responsibility.

Many factors influencea significant array of environmental laws and regulations, including those relating to discharges into water, emissions to air, releases of hazardous and toxic substances and remediation of contaminated sites. Pursuant to such laws and regulations we could be liable for the cost of cleaning up or removing hazardous substances at or in connection with our reputationcurrently or formerly owned or operated properties, often whether or not the owner or operator knew of or was responsible for the presence, discharge or transfer of such hazardous or toxic substances. The cost of investigation, remediation and other requirements for the clean-up, treatment or remediation of contaminated sites could be substantial. Further, contamination on or from any of our currently or formerly owned or operated properties could subject us to liability to third parties or governmental authorities for remediation costs and injuries to persons, property or natural resources. Although we do not typically arrange for the treatment or disposal of large quantities of hazardous or toxic substances, we could also be held liable for the clean-up of third-party disposal sites where we have arranged for the disposal of our wastes.


Our ability to successfully market our services and products may be adversely impacted by the continued changes to an increase in privacy laws and regulations.
Our operating model relies on a broad array of marketing programs to our customers and prospective customers, including telemarketing, emails, social media and other marketing techniques and programs. These marketing programs are subject to extensive laws and regulations in the U.S. and international markets regulating consumer marketing and solicitation as well as data protection. While we continue to monitor all such laws and regulations, the cost of compliance impacts our operating costs. In addition, these laws require us to regularly adjust our marketing programs and techniques, and compliance with all of these laws and regulations may impact and restrict the success of our marketing programs, which could lead to less frequent or less impactful marketing to our customers and our prospective customers.

Failure to maintain the security of personally identifiable and other information, non-compliance with our contractual or other legal obligations regarding such information or a violation of our privacy and security policies with respect to such information could adversely affect us.

On June 26, 2012, the U.S. Federal Trade Commission ("FTC") filed a lawsuit in Federal District Court for the District of Arizona against us and our subsidiaries, Wyndham Hotel Group, LLC, Wyndham Hotels & Resorts Inc. and Wyndham Hotel Management Inc., alleging unfairness and deception-based violations of Section 5 of the FTC Act in connection with three prior data breach incidents involving a group of Wyndham brand hotels. The matter was transferred to the Federal District Court for the District of New Jersey. We dispute the allegations in the lawsuit and are defending this lawsuit vigorously. We do not believe that the data breach incidents were or expect that the outcome of the FTC litigation will be material to us.

In connection with our business, we and our service providers collect and retain large volumes of certain types of personal and proprietary information pertaining to our customers, stockholders and employees. Such information includes but is not limited to large volumes of customer credit and payment card information. The legal, regulatory and contractual environment surrounding information security and privacy is constantly evolving and the valuehospitality industry is under increasing attack by cyber-criminals operating on a global basis. Our information technology infrastructure and information systems may also be vulnerable to system failures, computer hacking, cyber-terrorism, computer viruses, and other intentional or unintentional interference, negligence, fraud, misuse and other unauthorized attempts to access or interfere with these systems and our personal and proprietary information. The increased scope and complexity of our information technology infrastructure and systems could contribute to the potential risk of security breaches or breakdown. While we maintain what we believe are reasonable security controls over proprietary information as well as the personal information of our customers, stockholders and

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employees any breach of or breakdown in our systems that results in the unauthorized release of proprietary or personal information could nevertheless occur and have a material adverse effect on our brands, including perceptionsreputation, business, financial condition and results of operations, as well as subject us held byto significant regulatory actions and fines, litigation, loss, third-party damages and other liabilities. Such a breach or a breakdown could also materially increase our key stakeholderscosts to protect such information and to protect against such risks. A failure on our part to comply with information security, privacy and other similar laws and regulations with respect to the communities inprotection and privacy of personal or proprietary information could subject us to significant fines and other regulatory sanctions.

The insurance that we carry may not at all times cover our potential liabilities, losses or replacement costs.
We carry insurance for general liability, property, business interruption and other insurable risks with respect to our business and properties. We also self-insure for certain risks for up to certain limits. The terms and conditions or the amounts of coverage of our insurance may not at all times be sufficient to pay or reimburse us for the amount of our liabilities, losses or replacement costs, and there may also be risks for which we do business. Businesses face increasing scrutinynot obtain insurance in the full amount concerning a potential loss or liability, or at all, due to the cost or availability of such insurance. As a result, we may incur liabilities or losses in the social and environmental impact of their actions and there is a risk of damage to our reputation and the valueoperation of our brands ifbusiness, which may be substantial, which are not sufficiently covered by the insurance we fail to act responsiblymaintain, or comply with regulatory requirements inat all, which could have a number of areas such as safety and security, sustainability, responsible tourism, environmental management, human rights and support for local communities.

We are dependentmaterial adverse effect on our senior management.

We believe that our future growth depends, in part, on the continued servicesbusiness, financial condition and results of our senior management team. Losing the services of any members of our senior management team could adversely affect our strategic and customer relationships and impede our ability to execute our business strategies.

operations.


Our inability to adequately protect and maintain our intellectual property could adversely affect our business.

Our inability to adequately protect and maintain our trademarks, trade dress and other intellectual property rights could adversely affect our business. We generate, maintain, utilize and enforce a substantial portfolio of trademarks, trade dress and other intellectual property that are fundamental to the brands that we use in all of our businesses. There can be no assurance that the steps we take to protect our intellectual property will be adequate. Any event that materially damages the reputation of one or more of our brands could have an adverse impact on the value of that brand and subsequent revenues from that brand. The value of any brand is influenced by a number of factors including consumer preference and perception and our failure to ensure compliance with brand standards.


Disasters, disruptions and other impairment of our information technologies and systems and service facilities could adversely affect our business.


Any disaster, disruption or other impairment in our technology capabilities and service facilities could harm our business. Our businesses depend upon the use of sophisticated information technologies and systems, including technology and systems utilized for reservation systems, vacation exchange systems, hotel/property management, communications, procurement, member record databases, call centers, operation of our loyalty programs and administrative systems. We also maintain physical facilities to support these systems and related services. The operation, maintenance and updating of these technologies, systems and systemsfacilities are dependent upon internal and third-party technologies, systems, services and servicessupport and subject to natural disasters and other disruptions for which there are no assurances of uninterrupted availability or adequate protection.

Failure


We are subject to maintain the security of personally identifiable and other information, non-compliance withrisks related to corporate responsibility.
Many factors influence our contractual or other legal obligations regarding such information, or a violation of the Company’s privacy and security policies with respect to such information, could adversely affect us.

In connection with our business, we and our service providers collect and retain significant volumes of certain types of personally identifiable and other information pertaining to our customers, stockholders and employees. The legal, regulatory and contractual environment surrounding information security and privacy is

constantly evolvingreputation and the hospitality industry is under increasing attackvalue of our brands including perceptions of us held by cyber-criminals inour key stakeholders and the U.S. and other jurisdictionscommunities in which we operate. A significant actual or potential theft, loss, fraudulent use or misusedo business. Businesses face increasing scrutiny of customer, stockholder, employee or our data by cybercrime or otherwise, non-compliance with our contractual or other legal obligations regarding such data orthe social and environmental impact of their actions and there is a violationrisk of our privacy and security policies with respectdamage to such data could adversely impact our reputation and could resultthe value of our brands if we fail to act responsibly or comply with regulatory requirements in significant costs, fines, litigation or regulatory action against us.

a number of areas such as safety and security, sustainability, responsible tourism, environmental management, human rights and support for local communities.


The market price of our shares may fluctuate.

The market price of our common stock may fluctuate depending upon many factors some of which may be beyond our control including our quarterly or annual earnings or those of other companies in our industry; actual or anticipated fluctuations in our operating results due to seasonality and other factors related to our business; changes in accounting principles or rules; announcements by us or our competitors of significant acquisitions or dispositions; the failure of securities analysts to cover our common stock; changes in earnings estimates by securities analysts or our ability to meet those estimates; the operating and stock price performance of comparable companies; overall market fluctuations; and general economic conditions. Stock markets in general have experienced volatility that has often been unrelated to the operating performance of a particular company. These broad market fluctuations may adversely affect the trading price of our common stock.



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Your percentage ownership in Wyndham Worldwide may be diluted in the future.

Your percentage ownership in Wyndham Worldwide may be diluted in the future because of equity awards that we have and expect will be granted over time to our directors, officersDirectors and employees as well as due to the exercise of options.employees. In addition, our Board may issue shares of our common and preferred stock and debt securities convertible into shares of our common and preferred stock up to certain regulatory thresholds without shareholder approval.


Provisions in our certificate of incorporation and by-laws and under Delaware law may prevent or delay an acquisition of our Company,Wyndham Worldwide which could impact the trading price of our common stock.

Our certificate of incorporation and by-laws and Delaware law contain provisions that are intended to deter coercive takeover practices and inadequate takeover bids by making such practices or bids unacceptably expensive and to encourage prospective acquirers to negotiate with our Board rather than to attempt a hostile takeover. These provisions include a Board of Directors that is divided into three classes with staggered terms; elimination ofstockholders do not have the right of our stockholders to act by written consent;consent, rules regarding how stockholders may present proposals or nominate directors for election at stockholder meetings;meetings, the right of our Board to issue preferred stock without stockholder approval;approval and limitations on the right of stockholders to remove directors. Delaware law also imposes restrictions on mergers and other business combinations between us and any holder of 15% or more of our outstanding shares of common stock.


We cannot provide assurance that we will continue to pay dividends.

There can be no assurance that we will have sufficient surplus under Delaware law to be able to continue to pay dividends. This may result from extraordinary cash expenses, actual expenses exceeding contemplated costs, funding of capital expenditures, increases in reserves or lack of available capital. Our Board of Directors may also suspend the payment of dividends if the Board deems such action to be in the best interests of the CompanyWyndham Worldwide or our stockholders. If we do not pay dividends, the price of our common stock must appreciate for you to realize a gain on your investment in Wyndham Worldwide. This appreciation may not occur and our stock may in fact depreciate in value.


We are responsible for certain of Cendant’sCendant's contingent and other corporate liabilities.

Under the separation agreement and the tax sharing agreement that we executed with Cendant (now Avis Budget Group) and former Cendant units, Realogy and Travelport, we and Realogy generally are responsible for 37.5% and 62.5%, respectively, of certain of Cendant’sCendant's contingent and other corporate liabilities and associated costs including certain contingent and other corporate liabilities of Cendant and/or its subsidiaries to the extent incurred on or prior to August 23, 2006, including2006. These liabilities include those relating to certain of Cendant’sCendant's terminated or divested businesses, the Travelport sale, the Cendantcertain Cendant-related litigation, described in this report, actions with respect to the separation plan and payments under certain contracts that were not allocated to any specific party in connection with the separation.


If any party responsible for the liabilities described above were to default on its obligations, each non-defaulting party (includingincluding Avis Budget)Budget would be required to pay an equal portion of the amounts in default. Accordingly, we could under certain circumstances be obligated to pay amounts in excess of our share of the assumed obligations related to such liabilities including associated costs. On or about April 10, 2007, Realogy Corporation was acquired by affiliates of Apollo Management VI, L.P. and its stock is no longer publicly traded. The acquisition does not negate Realogy’s obligation to satisfy 62.5% of such contingent and other corporate liabilities of Cendant or its subsidiaries pursuant to the terms of the separation agreement. As a result of the acquisition, however, Realogy has greater debt obligations and its ability to satisfy its portion of these liabilities may be adversely impacted. In accordance with the terms of the separation agreement, Realogy posted a letter of credit in April 2007 for our and Cendant’sCendant's benefit to cover its estimated share of the assumed liabilities discussed above although there can be no assurance that such letter of credit will be sufficient to cover Realogy’sRealogy's actual obligations if and when they arise.


We may be required to write-off all or a portion of the remaining value of our goodwill or other intangibles of companies we have acquired.

Under generally accepted accounting principles we review our intangible assets, including goodwill, for impairment at least annually or when events or changes in circumstances indicate the carrying value may not be recoverable. Factors that may be considered a change in circumstances indicating that the carrying value of our goodwill or other intangible assets may not be recoverable include a sustained decline in our stock price and market capitalization, reduced future cash flow estimates and slower growth rates in our industry. We may be required to record a significant non-cash impairment charge in our financial statements during the period in which any impairment of our goodwill or other intangible assets is determined, negatively impacting our results of operations and stockholders’stockholders' equity.


ITEM 1B.UNRESOLVED STAFF COMMENTS

None.


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ITEM 2.PROPERTIES


Our corporate headquarters is located in a leased office at 22 Sylvan Way in Parsippany, New Jersey, which lease expires in 2024.2029. We also have a leased office in Virginia Beach, Virginia for our Employee Service Center, which lease expires in 2014.


Wyndham Hotel Group


The main corporate operations of our lodging business sharesshare office space at a buildingin our corporate headquarters leased by Wyndham in Parsippany, New Jersey. Our lodging business also leases space for its reservations centers and/or data warehouses in Phoenix, Arizona; Saint John, New Brunswick, Canada: andCanada; Aberdeen, South DakotaDakota; and Phoenix, Arizona pursuant to leases that expire in 2012, 20132020, 2016 and 2016,2017, respectively. In addition, our lodging business has eight leases for office space in Beijing, China expiring in 2012; Hong Kong, China expiring in 2013; Shanghai, China expiring in 2013; Bangkok, Thailand expiring in 2012; Singapore expiring in 2012; Gurgaon, India expiring in 2012; London,

United Kingdom expiring in 2021; Dubai, UAE, expiring in 2012; Miramichi, New Brunswick, Canada expiring in 2013; Mission Viejo, California expiring in 2013; Oakland Park, Florida expiring in 2015; Atlanta, Georgia expiring in 2015; Rosemont, Illinois expiring in 2015;various countries outside the U.S. with varying expiration dates ranging between 2014 and Dallas, Texas expiring in 2013.2021. Our lodging business also has five leases for office space within the U.S. with varying expiration dates ranging between 2015 and 2018. All leases that are due to expire in 20122014 are presently under review related to our ongoing requirements.


Wyndham Exchange & Rentals


Our vacation exchange and rentals business has its main corporate operations at a leased office in Parsippany, New Jersey, which lease has been extended on a month to month basis, until such time as we move into a new leased facility which is currently under constructionexpires in Parsippany, New Jersey with estimated completion in 2013 and a lease term through 2028.2029. Our vacation exchange business also owns five properties located in the following cities: Carmel, Indiana; Cork, Ireland; Kettering,U.S., Ireland, United Kingdom;Kingdom, Mexico City, Mexico; and Albufeira, Portugal. Our vacation exchange business also has one other leased office located within the U.S. pursuant to a lease that expires in 20142019 and 2421 additional leased spaces in various countries outside the U.S. pursuant to leases that expire generally between 1one and 3three years except for 5three leases that expire between 20152017 and 2020. Our vacation rentals business’business' operations are managed in twenty-twotwenty-three owned locations (United(of which 14 are located in the U.S., five are located in Denmark, three are located in the United Kingdom locationsand one is located in Earby, Lowestoft and Maidstone; Denmark locations in Fano, Hvide Sande, Romo, Sondervig and Varde; an Italy location in Monteriggioni; and U.S. locations in Breckenridge, Colorado; Steamboat Springs, Colorado; Seacrest Beach, Florida; Santa Rosa Beach, Florida; Miramar Beach, Florida; Destin, Florida; Kissimmee, Florida; Davenport, Florida; and Hilton Head, South Carolina) and fourItaly), five main leased locations pursuant to leases that expire in 2012 (Hellerup,the U.S., United Kingdom, Denmark and Dunfermline, United Kingdom), 2015 (Leidschendam, Netherlands)Netherlands and 2021 (Fort Walton Beach, Florida in the U.S.) as well as 111136 smaller leased offices throughout Europe and the U.S. The vacation exchange and rentals business also occupies space in London, United KingdomEngland pursuant to a lease that expires in 2021. All leases that are due to expire in 20122014 are presently under review related to our ongoing requirements.


Wyndham Vacation Ownership


Our vacation ownership business has its main corporate operations in Orlando, Florida pursuant to several leases, which begin to expire beginning 2012 and will be consolidated into a single new office with a lease expiring in 2025. Our vacation ownership business also owns a contact center facility in Redmond, Washington as well as leasesleased space in Springfield, MissouriMissouri; Chicago, Illinois and Las Vegas, Nevada with various expiration dates for this same function.dates. Our vacation ownership business leases space for administrative functions in Las Vegas, Nevada expiringthat expires in 2018.2018 and in Northbrook, Illinois that expires in 2020. In addition, the vacation ownership business leases approximately 74 marketing and sales offices, of which approximately 66 are located throughout the U.S. with variousvarying expiration dates, and 8eight offices arelocated in Australia expiringthat expire between 20132014 and 2015, with the exception of the main corporate operations in Bundall, Australia expiringwhich expires in 2018.

ITEM 3.LEGAL PROCEEDINGS

2021.


ITEM 3. LEGAL PROCEEDINGS

We are involved in various claims and lawsuits arising in the ordinary course of business, none of which, in the opinion of management, is expected to have a material effect on our results of operations or financial condition. See Note 17 to the Consolidated Financial Statements for a description of claims and legal actions arising in the ordinary course of our business and Note 23 to the Consolidated Financial Statements for a description of our obligations regarding Cendant contingent litigation.


ITEM 4. MINE SAFETY DISCLOSURES

None.

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PART II


ITEM 5.MARKET FOR REGISTRANT’SREGISTRANT'S COMMON EQUITY, RELATED STOCKHOLDER MATTERS AND ISSUER PURCHASES OF EQUITY SECURITIES


Market Price of Common Stock


Our common stock is listed on the New York Stock Exchange (“NYSE”) under the symbol “WYN”. As of January 31, 2012,2014, the number of stockholders of record was 7,232.6,283. The following table sets forth the quarterly high and low closing sales prices per share of WYN common stock as reported by the NYSE for the years ended December 31, 20112013 and 2010.

2011

  High   Low 

First Quarter

  $32.13    $28.13  

Second Quarter

   34.97     30.78  

Third Quarter

   35.40     25.38  

Fourth Quarter

   38.09     26.92  

2010

  High   Low 

First Quarter

  $25.94    $20.28  

Second Quarter

   27.59     20.14  

Third Quarter

   28.27     20.12  

Fourth Quarter

   31.08     27.32  

2012.

2013 High Low
First Quarter $64.48
 $55.14
Second Quarter 65.26
 54.85
Third Quarter 63.71
 56.83
Fourth Quarter 73.69
 59.36
2012 High Low
First Quarter $46.51
 $36.87
Second Quarter 52.74
 44.81
Third Quarter 54.32
 48.45
Fourth Quarter 55.04
 48.83

Dividend Policy


During 20112013 and 2010,2012, we paid a quarterly dividend of $0.15$0.29 and $0.12,$0.23, respectively, per share of Common Stock issued and outstanding on the record date for the applicable dividend. During February 2012,2014, our Board of Directors ("Board") authorized an increase of quarterly dividends to $0.23$0.35 per share beginning with the dividend expected to be declared during the first quarter 2012.2014. Our dividend payout ratio is now approximately 32% of the midpoint of the range of our estimated 20122014 net income after certain adjustments. Our dividend policy for the future is to grow our dividend at least at the rate of growth of our earnings. The declaration and payment of future dividends to holders of our common stock are at the discretion of our Board of Directors and depend upon many factors, including our financial condition, earnings, capital requirements of our business, covenants associated with certain debt obligations, legal requirements, regulatory constraints, industry practice and other factors that our Board deems relevant. There can be no assurance that a payment of a dividend will occur in the future.


Issuer Purchases of Equity Securities


Below is a summary of our Wyndham Worldwide common stock repurchases by month for the quarter ended December 31, 2011:

ISSUER PURCHASES OF EQUITY SECURITIES  
     
Period  Total Number
of Shares
Purchased
   Average Price
Paid per Share
   Total Number of
Shares
Purchased as
Part of Publicly
Announced Plan
   Approximate Dollar
Value of Shares that
May Yet Be  Purchased
Under the Publicly
Announced Plan
 

October 1 – 31, 2011

   1,588,753    $29.90     1,588,753    $544,814,120  

November 1 – 30, 2011

   2,039,937     33.46     2,039,937     476,564,358  

December 1 – 31, 2011(*)

   3,036,900     36.02     3,036,900     367,261,969  

Total

   6,665,590    $33.78     6,665,590    $367,261,969  

2013:
ISSUER PURCHASES OF EQUITY SECURITIES
Period
Total Number
of Shares
Purchased
Average Price
Paid per Share
Total Number of
Shares
Purchased as
Part of Publicly
Announced Plan
Approximate Dollar
Value of Shares that
May Yet Be Purchased
Under the Publicly
Announced Plan
October 1 – 31, 2013895,600
$61.73
895,600
$727,139,822
November 1 – 30, 2013410,000
68.55
410,000
699,034,523
December 1 – 31, 2013(*)
445,100
71.65
445,100
667,142,796
Total1,750,700
$65.85
1,750,700
$667,142,796
(*)

Includes 316,000 shares purchased for which the trade date occurred during December 2011 while settlement occurred during January 2012.

We expect to generate annual net cash provided by operating activities less capital expenditures, equity investments and development advances in

(*)Includes 24,100 shares purchased for which the range of approximately $600 million to $700 million in 2012. A portion of this cash flow is expected to be returned to our shareholders in the form of share repurchases and dividends. trade date occurred during December 2013 while settlement occurred during January 2014.

On August 20, 2007, our Board of Directors authorized a stock repurchase program that enabled us to purchase up to $200 million of our common stock. On July 22, 2010, theThe Board has since increased the authorization forcapacity of the stock repurchase program five times, most recently on July 23, 2013 by $300$750 million, and, on both April 25, 2011 and August 11, 2011, further increasedbringing the authorization by $500 million. As a result of such increases, total authorization under the program was $1.5to $3.0 billion as of December 31, 2011. During 2011, repurchase capacity increased $11 million from proceeds received from stock option exercises. Such repurchase capacity will continue to be increased by proceeds received from future stock option exercises.

2013.



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During the period January 1, 20122014 through February 16, 2012,13, 2014, we repurchased an additional 20.7 million shares at an average price of $40.04$71.02 for a cost of $79$50 million. We currently have $295$617 million remaining availability in our program. The amount and timing of specific repurchases are subject to market conditions, applicable legal requirements and other factors. Repurchases may be conducted in the open market or in privately negotiated transactions.


Stock Performance Graph


The Stock Performance Graph is not deemed filed with the Commission and shall not be deemed incorporated by reference into any of our prior or future filings made with the Commission.


The following line graph compares the cumulative total stockholder return of our common stock against the S&P 500 Index and the S&P Hotels, Resorts & Cruise Lines Index (consisting of Carnival plc, Marriott International Inc., Starwood Hotels & Resorts Worldwide, Inc. and Wyndham Worldwide Corporation) for the period from December 31, 20062008 to December 31, 2011.2013. The graph assumes that $100 was invested on December 31, 20062008 and all dividends and other distributions were reinvested.




Cumulative Total Return
 12/08 12/09 12/10 12/11 12/12 12/13
Wyndham Worldwide Corporation100.00
 313.94
 475.61
 611.98
 877.12
 1,237.18
S&P 500100.00
 126.46
 145.51
 148.59
 172.37
 228.19
S&P Hotels, Resorts & Cruise Lines100.00
 155.86
 238.89
 192.88
 241.45
 311.82



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   12/06   12/07   12/08   12/09   12/10   12/11 

Wyndham Worldwide Corporation

  $100.00     73.78     20.85     65.45     99.16     127.59  

S&P 500 Index

   100.00     105.49     66.46     84.05     96.71     98.75  

S&P Hotels, Resorts & Cruise Lines Index

   100.00     87.58     45.44     70.81     108.54     87.64  


ITEM 6.    SELECTED FINANCIAL DATA
 As of or For the Year Ended December 31,
 2013 2012 2011 2010 2009
Statement of Income Data (in millions):         
Net revenues$5,009
 $4,534
 $4,254
 $3,851
 $3,750
Expenses:         
       Operating and other (a)
3,865
 3,482
 3,246
 2,947
 2,916
Asset impairments8
 8
 57
 4
 15
Restructuring costs10
 7
 6
 9
 47
Depreciation and amortization216
 185
 178
 173
 178
Operating income910
 852
 767
 718
 594
Other income, net(6) (8) (11) (7) (6)
Interest expense131
 132
 140
 137
 114
Early extinguishment of debt111
 108
 12
 30
 
Interest income(9) (8) (24) (5) (7)
Income before income taxes683
 628
 650
 563
 493
Provision for income taxes (b)
250
 229
 233
 184
 200
Net income433
 399
 417
 379
 293
Net (income)/loss attributable to noncontrolling interest(1) 1
 
 
 
Net income attributable to Wyndham shareholders$432
 $400
 $417
 $379
 $293
Per Share Data         
Basic         
Net income$3.25
 $2.80
 $2.57
 $2.13
 $1.64
Weighted average shares outstanding133
 143
 162
 178
 179
Diluted         
Net income$3.21
 $2.75
 $2.51
 $2.05
 $1.61
Weighted average shares outstanding135
 145
 166
 185
 182
Dividends         
Cash dividends declared per share$1.16
 $0.92
 $0.60
 $0.48
 $0.16
Balance Sheet Data (in millions):         
Securitized assets (c)
$2,314
 $2,543
 $2,638
 $2,865
 $2,755
Total assets9,741
 9,463
 9,023
 9,416
 9,352
Securitized debt (d)
1,910
 1,960
 1,862
 1,650
 1,507
Long-term debt2,931
 2,602
 2,153
 2,094
 2,015
Total equity1,625
 1,931
 2,232
 2,917
 2,688
Operating Statistics: (e) (f)
         
Lodging         
Number of rooms (g)
645,400
 627,400
 613,100
 612,700
 597,700
RevPAR$36.00
 $34.80
 $33.34
 $31.14
 $30.34
Vacation Exchange and Rentals         
Average number of members (in 000s)3,698
 3,674
 3,750
 3,753
 3,782
Exchange revenue per member$181.02
 $179.68
 $179.59
 $177.53
 $176.73
Vacation rental transactions (in 000s)1,483
 1,392
 1,347
 1,163
 964
Average net price per vacation rental$532.11
 $504.55
 $530.78
 $425.38
 $477.38
Vacation Ownership         
Gross Vacation Ownership Interest (“VOI”) sales (in 000s)$1,889,000
 $1,781,000
 $1,595,000
 $1,464,000
 $1,315,000
Tours789,000
 724,000
 685,000
 634,000
 617,000
Volume Per Guest (“VPG”)$2,281
 $2,324
 $2,229
 $2,183
 $1,964
ITEM 6.
SELECTED FINANCIAL DATA

  As of or For the Year Ended December 31, 
  2011  2010  2009  2008  2007 

Statement of Operations Data (in millions):

     

Net revenues

 $4,254   $3,851   $3,750   $4,281   $4,360  

Expenses:

     

Operating and other(a)

  3,246    2,947    2,916    3,422    3,468  

Goodwill and other impairments

  57    4    15    1,426      

Restructuring costs

  6    9    47    79      

Separation and related costs

                  16  

Depreciation and amortization

  178    173    178    184    166  
 

 

 

  

 

 

  

 

 

  

 

 

  

 

 

 

Operating income/(loss)

  767    718    594    (830  710  

Other income, net(b)

  (11  (7  (6  (11  (7

Interest expense

  152    167    114    80    73  

Interest income

  (24  (5  (7  (12  (11
 

 

 

  

 

 

  

 

 

  

 

 

  

 

 

 

Income/(loss) before income taxes

  650    563    493    (887  655  

Provision for income taxes(c)

  233    184    200    187    252  
 

 

 

  

 

 

  

 

 

  

 

 

  

 

 

 

Net income/(loss)

 $417   $379   $293   $(1,074 $403  
 

 

 

  

 

 

  

 

 

  

 

 

  

 

 

 

Per Share Data(d)

     

Basic

     

Net income/(loss)

 $2.57   $2.13   $1.64   $(6.05 $2.22  

Diluted

     

Net income/(loss)

 $2.51   $2.05   $1.61   $(6.05 $2.20  

Dividends

     

Cash dividends declared per share(e)

 $0.60   $0.48   $0.16   $0.16   $0.08  

Balance Sheet Data (in millions):

     

Securitized assets(f)

 $2,638   $2,865   $2,755   $2,929   $2,608  

Total assets

  9,023    9,416    9,352    9,573    10,459  

Securitized debt(g)

  1,862    1,650    1,507    1,810    2,081  

Long-term debt

  2,153    2,094    2,015    1,984    1,526  

Total stockholders’ equity

  2,232    2,917    2,688    2,342    3,516  

Operating Statistics: (h)

     

Lodging(i)

     

Number of rooms(j)

  613,100    612,700    597,700    592,900    550,600  

RevPAR

 $33.34   $31.14   $30.34   $35.74   $36.48  

Vacation Exchange and Rentals(k)

     

Average number of members (in 000s)

  3,750    3,753    3,782    3,670    3,526  

Exchange revenue per member

 $179.59   $177.53   $176.73   $198.48   $209.80  

Vacation rental transactions (in 000s)

  1,347    1,163    964    936    942  

Average net price per vacation rental

 $530.78   $425.38   $477.38   $528.95   $480.32  

Vacation Ownership

     

Gross Vacation Ownership Interest (“VOI”) sales (in 000s)

 $1,595,000   $1,464,000   $1,315,000   $1,987,000   $1,993,000  

Tours

  685,000    634,000    617,000    1,143,000    1,144,000  

Volume Per Guest (“VPG”)

 $2,229   $2,183   $1,964   $1,602   $1,606  


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(a)(a) 

Includes operating, cost of vacation ownership interests,VOIs, consumer financing interest, marketing and reservation and general and administrative expenses. During 2011, 2010, 2009, 2008 and 2007, general and administrative expenses include $12 million of a net benefit, $54 million of a net benefit, $6 million of a net expense, and $18 million of a net benefit and $46 million of a net benefit, respectively, from the resolution of and adjustment to certain contingent liabilities and assets. During 2008, general and administrative

expenses include charges of $24 million due to currency conversion losses related to the transfer of cash from our Venezuelan operations at our vacation exchange and rentals business.
(b) 

Includes a $4 million gain during 2011 related to the redemption of a preferred stock investment allocated to us in connection with our separation from Cendant.

(c)

The difference in our 2008 effective tax rate is primarily due to (i) the non-deductibility of the goodwill impairment charge recorded during 2008, (ii) charges in a tax-free zone resulting from currency conversion losses related to the transfer of cash from our Venezuelan operations at our vacation exchange and rentals business and (iii) a non-cash impairment charge related to the write-off of an investment in a non-performing joint venture at our vacation exchange and rentals business. See Note 7 — Income Taxes for detailed reconciliations of our effective tax rates for 2011, 20102013, 2012 and 2009.

2011.
(d)(c) 

This calculation is based on basic and diluted weighted average shares of 162 million and 166 million, respectively, during 2011, 178 million and 185 million, respectively, during 2010, 179 million and 182 million, respectively, during 2009, 178 million during 2008 and 181 million and 183 million, respectively, during 2007.

(e)

Prior to the third quarter of 2007, we did not pay dividends.

(f)

Represents the portion of gross vacation ownership contract receivables, securitization restricted cash and related assets that collateralize our securitized debt. Refer to Note 14 — Transfer and Servicing of Financial Assets for further information.

Variable Interest Entities.
(g)(d) 

Represents debt that is securitized through bankruptcy-remote special purpose entities, the creditors of which have no recourse to us.

(h)(e) 

See “Operating Statistics” within Item 7 — Management’s Discussion and Analysis of Financial Condition and Results of Operations for descriptions of the Company’sour operating statistics.

(i)(f) 

U.S. Franchise Systems, Inc. and its Microtel Inns & Suites and Hawthorn Suites hotel brands were acquired on July 18, 2008 and the Tryp hotel brand was acquired on June 30, 2010. The results of operations of theseacquired businesses have been included from their acquisition dates forward.

forward (see acquisition list below).
(j)(g) 

The amountsamount in 2009 and 2008 also included approximately 3,000 rooms affiliated with the Wyndham Hotels and Resorts brand for which we received a fee for reservation and/or other services provided.

(k)

Hoseasons Holdings Ltd. was acquired on March 1, 2010, ResortQuest International, LLC was acquired on September 30, 2010, James Villa Holdings Ltd. was acquired on November 30, 2010 and two tuck-in acquisitions were made during the third quarter of 2011. The results of operations of these businesses have been included from their acquisition dates forward.


In presenting the financial data above in conformity with generally accepted accounting principles, we are required to make estimates and assumptions that affect the amounts reported. See “Management’s Discussion and Analysis of Financial Condition and Results of Operations — Financial Condition, Liquidity and Capital Resources — Critical Accounting Policies,” for a detailed discussion of the accounting policies that we believe require subjective and complex judgments that could potentially affect reported results.

ACQUISITIONS (2007


ACQUISITIONS (20092011)

2013)


Between January 1, 20072009 and December 31, 2011,2013, we completed the following acquisitions, thea number of acquisitions. The results of operations and financial position of whichsuch acquisitions have been included beginning from the relevant acquisition dates:

Two vacation rentals tuck-indates. Below is a list of our primary acquisitions (Third quarter 2011)

during that period (not intended to be a complete list):


Midtown 45, NYC Property (January 2013)
Oceana Resorts (December 2012)
Wyndham Grand Rio Mar Hotel (October 2012)
Shell Vacations Club (September 2012)
Smoky Mountain Property Management Group (August 2012)
James Villa Holdings Ltd. (November 2010)

ResortQuest International, LLC (September 2010)

Tryp hotel brand (June 2010)

Hoseasons Holdings Ltd. (March 2010)

U.S. Franchise Systems, Inc. and its Microtel Inns & Suites and Hawthorn Suites hotel brands (July 2008)


See Note 4 to the Consolidated Financial Statements for a discussion of the acquisitions completed during 20112013 and 2010.

IMPAIRMENT2012.


IMPAIRMENT & RESTRUCTURING CHARGES

RESTRUCTURING CHARGES


During 2013, we recorded $10 million of restructuring costs, of which $9 million is related to an organizational realignment initiative committed to at our lodging business, primarily focused on optimizing its marketing structure. In addition, we recorded $8 million of non-cash impairment charges at our lodging business primarily related to a partial write-down of our Hawthorn trademark due to lower than anticipated growth in the brand.

During 2012, we recorded an $8 million non-cash asset impairment charge at our vacation exchange and rentals business resulting from the decision to rebrand the ResortQuest and Steamboat Resorts trade names to the Wyndham Vacation Rentals brand. In addition, we recorded restructuring costs of $7 million related to organizational realignment initiatives commenced during 2012 at our vacation exchange and rentals and vacation ownership businesses.

During 2011, we recorded non-cash asset impairment charges at our lodging business which consisted of a write-down of (i) $44 million of franchise and management agreements, development advance notes and other receivables and (ii) a $13 million investment in an international joint venture. In addition, we recorded $6 million of restructuring costs primarily related to a strategic realignment initiative committed to during 2010 at our vacation exchange and rentals business.


During 2010, we recorded (i) $9 million of restructuring costs related to a strategic realignment initiative committed to during 2010 at our vacation exchange and rentals business and (ii) a charge of $4 million to reduce the value of certain vacation ownership properties and related assets that were no longer consistent with our development plans.


During 2009, we recorded (i) $47 million of restructuring costs related to various strategic realignment initiatives committed to during 2008, (ii) a charge of $9 million to reduce the value of certain vacation ownership properties and related assets held for sale that were no longer consistent with our development plans and (iii) a charge of $6 million to reduce the value of an underperforming joint venture at our lodging business.

During 2008, we recorded (i) a charge


37


ITEM 7.MANAGEMENT’SMANAGEMENT'S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF OPERATIONS


BUSINESS AND OVERVIEW

We are a global provider of hospitality services and products and operate our business in the following three segments:

Lodging — franchises hotels in the upper upscale, upscale, upper midscale, midscale, economy and extended stay segments of the lodging industry and provides hotel management services for full-service hotels globally.

Vacation Exchange and Rentals — provides vacation exchange services and products to owners of intervals of vacation ownership interests (“VOIs”) and markets vacation rental properties primarily on behalf of independent owners.

Vacation Ownership — develops, markets and sells VOIs to individual consumers, provides consumer financing in connection with the sale of VOIs and provides property management services at resorts.

Lodging—primarily franchises hotels in the upscale, upper midscale, midscale, economy and extended stay segments and provides hotel management services for full-service and select limited-service hotels.
Vacation Exchange and Rentals—provides vacation exchange services and products to owners of intervals of vacation ownership interests ("VOIs") and markets vacation rental properties primarily on behalf of independent owners.
Vacation Ownership—develops, markets and sells VOIs to individual consumers, provides consumer financing in connection with the sale of VOIs and provides property management services at resorts.

Separation from Cendant


On July 31, 2006, Cendant Corporation, currently known as Avis Budget Group, Inc. (or “former Parent”), distributed all of the shares of Wyndham common stock to the holders of Cendant common stock issued and outstanding on July 21, 2006, the record date for the distribution. On August 1, 2006, we commenced “regular way” trading on the New York Stock Exchange under the symbol “WYN.”


Before our separation from Cendant (“Separation”), we entered into separation, transition services and several other agreements with Cendant, Realogy and Travelport to effect the separation and distribution, govern the relationships among the parties after the separation and allocate among the parties Cendant’s assets, liabilities and obligations attributable to periods prior to the separation. Under the Separation and Distribution Agreement, we assumed 37.5% of certain contingent and other corporate liabilities of Cendant or its subsidiaries which were not primarily related to our business or the businesses of Realogy, Travelport or Avis Budget Group, and Realogy assumed 62.5% of these contingent and other corporate liabilities. These include liabilities relating to Cendant’s terminated or divested businesses, the Travelport sale on August 22, 2006, taxes of Travelport for taxable periods through the date of the Travelport sale, certain litigation matters, generally any actions relating to the separation plan and payments under certain contracts that were not allocated to any specific party in connection with the separation.

Separation.



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RESULTS OF OPERATIONS

Lodging


Our franchising business is designed to generate revenues for our hotel owners through the delivery of room night bookingsreservations to the hotel and the promotiondelivery of brand awareness among the consumer base, global sales efforts, ensuringcertain services such as training and guest satisfaction and providing outstanding customer service to both our customers and guests staying at hotels in our system.

services.


We enter into agreements to franchise our lodging brands to independent hotel owners. Our standard franchise agreement typically has a term of 15 to 20 years and provides a franchisee with certain rights to terminate the franchise agreement before the termend of the agreement under certain circumstances. The principal source of revenues from franchising hotels is ongoing franchise fees, which are primarily comprised of royalty, fees and other fees relating to marketing and reservation services. Ongoing franchisefees. Royalty, marketing and reservation fees typically are based ontypically a percentage of gross room revenues of each franchised hotel andhotel. Royalty fees are intended to cover the use of our trademarks and our operating expenses, such as expenses incurred for franchise services, including quality assurance and administrative support, and to provide us with operating profits. These fees are recognized as revenue upon becoming due from the franchisee. An estimate of uncollectible ongoing franchise fees is charged to bad debt expense and included in operating expenses on the Consolidated Statements of Income. Lodging revenues also include initial franchise fees, which are recognized as revenues when all material services or conditions have been substantially performed, which is either when a franchised hotel opens for business or when a franchise agreement is terminated after it has been determined that the franchised hotel will not open.


Our franchise agreements also require the payment of marketing and reservation fees, which are intended to reimburse us for expenses associated with operating an international, centralized, brand-specific reservations system, e-commerce channels such as our brand.com websites, as well as access to third-party distribution channels, such as online travel agents, advertising and marketing programs, global sales efforts, operations support, training and other related services. These fees are recognized as revenue upon becoming due from the franchisee. An estimate of uncollectible ongoing marketing and reservation fees is charged to bad debt expense and included in marketing and reservation expenses on the Consolidated Statements of Income.


We are contractually obligated to expend the marketing and reservation fees we collect from franchisees in accordance with the franchise agreements; as such, revenues earned in excess of costs incurred are accrued as a liability for future marketing or reservation costs. Costs incurred in excess of revenues earned are expensed as incurred. In accordance with our franchise agreements, we include an allocation of costs required to carry out marketing and reservation activities within marketing and reservation expenses.


We also earn revenues from the Wyndham Rewards loyalty program when a member stays at a participating hotel. These revenues are derived from a fee we charge based upon a percentage of room revenues generated from such stay. These loyalty fees are intended to reimburse us for expenses associated with administering and marketing the program. These fees are recognized as revenue upon becoming due from the franchisee. Since we are committed to expend the fees we collect from franchisees, revenues earned in excess of costs incurred are accrued as a liability for future costs to support the program.

Other service fees we derive from providing ancillary services to franchisees are primarily recognized as revenue upon completion of services. The majority of these fees are intended to reimburse us for direct expenses associated with providing these services.


We also provide management services for hotels under management contracts, which offer all the benefits of a global brand and a full range of management, marketing and reservation services. In addition to the standard franchise services described above, our hotel management business provides hotel owners with professional oversight and comprehensive operations support services such as hiring, training and supervising the managers and employees that operate the hotels as well as annual budget preparation, financial analysis and extensive food and beverage services. Our standard management agreement typically has a term of up to 2025 years. Our management fees are comprised of base fees, which are typically calculated, based upon a specified percentage of gross revenues from hotel operations, and incentive fees, which are typically calculated based upon a specified percentage of a hotel’s gross operating profit. Management fee revenues are recognized when earned in accordance with the terms of the contract.contract and recorded as a component of franchise fee revenues on the Consolidated Statements of Income. We incur certain reimbursable costs on behalf of managed hotel properties and report reimbursements received from managed hotels as revenues and the costs incurred on their behalf as expenses. Management fee revenues are recorded as a component of franchise fee revenues and

Such reimbursable revenues are recorded as a component of service and membership fees on the Consolidated Statements of Income. The reimbursable costs, which principally relate to payroll costs for operational employees who work at the managed hotels, are reflected as a component of operating expenses on the Consolidated Statements of Income. The reimbursements from hotel owners are based upon the costs incurred with no added margin; asmargin. As a result, these reimbursable costs have little to no effect on our operating income. Management fee revenues and reimbursable revenues related to payroll reimbursements were $8 million and $129


39


million, respectively, during 2013, $7 million and $91 million, respectively, during 2012 and $7 million and $79 million, respectively, during 2011, $5 million2011.

We currently own two hotels which are located in key business and $77 million, respectively, during 2010leisure markets. Revenues earned from our owned hotels are comprised of (i) gross room nights, (ii) food and $4 millionbeverage services and $85 million, respectively, during 2009.

(iii) on-site spas, casinos, golf and shop revenues. We also earnare responsible for all the operations of the hotels and recognize all revenues from the Wyndham Rewards loyalty program when a member stays at a participating hotel. These revenues are derived from a fee we charge based upon a percentageand expenses of room revenues generated from such stay. These loyalty fees are intended to reimburse us for expenses associated with administering and marketing the program. These fees are recognized as revenue upon becoming due from the franchisee.

these hotels.


Within our Lodging segment, we measure operating performance using the following key operating statistics: (i) number of rooms, which represents the number of rooms at lodging properties at the end of the year and (ii) revenue per available room (RevPAR), which is calculated by multiplying the percentage of available rooms occupied during the year by the average rate charged for renting a lodging room for one day.


Vacation Exchange and Rentals


As a provider of vacation exchange services, we enter into affiliation agreements with developers of vacation ownership properties to allow owners of intervals of VOIs to trade their intervals for certainintervals at other intervals withinproperties affiliated with our vacation exchange business and, for some members, for other leisure-related services and products. Additionally, as a marketer of vacation rental properties, generally we enter into contracts for exclusive periods of time with property owners to market the rental of such properties to rental customers.

Our vacation exchange business derives a majority of its revenues from annual membership dues and exchange fees from members trading their intervals. AnnualRevenues from annual membership dues revenues representsrepresent the annual membership fees from members who participate in our vacation exchange business and, for additional fees, have the right to exchange their intervals for certainintervals at other intervalsproperties affiliated within our vacation exchange business and, for certain members, for other leisure-related services and products. We recognize revenues from annual membership dues on a straight-line basis over the membership period during which delivery of publications, if applicable, and other services are provided to the members. Exchange fees are generated when members exchange their intervals for intervals at other properties withinaffiliated with our vacation exchange business or for other leisure-related services and products. Exchange fees are recognized as revenues, net of expected cancellations, when the exchange requests have been confirmed to the member.

Our vacation rentals business primarily derives its revenues from fees, which generally average between 20% and 50% of the gross booking fees for non-proprietary inventory, except for wherefees. For the less than 10% of properties which we own, manage or operate under long-term capital or operating leases, we receive 100% of the revenues for properties that we manage, operate under long-term capital leases or own.revenues. The majority of the time, we act on behalf of the owners of the rental properties to generate our fees. We provide reservation services to the independent property owners and receive the agreed-upon fee for the serviceservices provided. We remit the gross rental fee received from the renter to the independent property owner, net of our agreed-upon fee. Revenues from such fees that are recognized in the period that the rental reservation is made are recorded, net of expected cancellations.

Cancellations for 2011, 20102013, 2012 and 20092011 each totaled less than 5% of rental transactions booked. Upon confirmation of the rental reservation, the rental customer and property owner generally have a direct relationship for additional services to be performed. We also earn rental fees in connection with properties which we own, manage operate under long-term capital leases or ownoperate and such fees are recognized ratably over the rental customer’s stay, as this is the point at which the service is rendered. Our revenues are earned when evidence of an arrangement exists, delivery has occurred or the services have been rendered, the seller’s price to the buyer is fixed or determinable, and collectability is reasonably assured.


Within our Vacation Exchange and Rentals segment, we measure operating performance using the following key operating statistics: (i) average number of vacation exchange members, which represents members in our vacation exchange programs who pay annual membership dues and are entitled, for additional fees, to

exchange their intervals for intervals at other properties affiliated within our vacation exchange business and, for certain members, for other leisure-related services and products;products, (ii) exchange revenue per member, which represents total revenue from fees associated with memberships, exchange transactions, member-related rentals and other services for the year divided by the average number of vacation exchange members during the year;year, (iii) vacation rental transactions, which represents the number of standard one-week rental transactions that are generated in connection with customers booking their vacation rental stays through us;us and (iv) average net price per vacation rental, which represents the net rental price generated from renting vacation properties to customers and other related rental servicing fees divided by the number of vacation rental transactions.



40


Vacation Ownership

We develop, market

Our vacation ownership business develops, markets and sellsells VOIs to individual consumers, provideprovides property management services at resorts and provideprovides consumer financing in connection with the sale of VOIs. Our vacation ownership businessIt derives the majority of its revenues from sales of VOIs and derives other revenues from consumer financing and property management. Our sales of VOIs are either cash sales or developer-financed sales. In order for us to recognize revenues from VOI sales under the full accrual method of accounting describedas prescribed in the guidance for sales of real estate for fully constructed inventory, a binding sales contract must have been executed, the statutory rescission period must have expired (after which time the purchasers are not entitled to a refund except for non-delivery by us), receivables must have been deemed collectible and the remainder of our obligations must have been substantially completed. In addition, before we recognize any revenues from VOI sales, the purchaser of the VOI must have met the initial investment criteria and, as applicable, the continuing investment criteria, by executing a legally binding financing contract. A purchaser has met the initial investment criteria when a minimum down payment of 10% is received by us. In accordance with the guidance for accounting for real estate time-sharing transactions, we must also take into consideration the fair value of certain incentives provided to the purchaser when assessing the adequacy of the purchaser’s initial investment. In those cases where financing is provided to the purchaser by us, the purchaser is obligated to remit monthly payments under financing contracts that represent the purchaser’s continuing investment. If all of the criteria for a VOI sale to qualify under the full accrual method of accounting have been met, as discussed above, except that construction of the VOI purchased is not complete, we recognize revenues using the percentage-of-completion (“POC”) method of accounting provided that the preliminary construction phase is complete and that a minimum sales level has been met (to assure that the property will not revert to a rental property). The preliminary stage of development is deemed to be complete when the engineering and design work is complete, the construction contracts have been executed, the site has been cleared, prepared and excavated, and the building foundation is complete. The completion percentage is determined by the proportion of real estate inventory costs incurred to total estimated costs. These estimated costs are based upon historical experience and the related contractual terms. The remaining revenues and related costs of sales, including commissions and direct expenses, are deferred and recognized as the remaining costs are incurred.


We also offer consumer financing as an option to customers purchasing VOIs, which are typically collateralized by the underlying VOI. The contractual terms of Company-provided financing agreements require that the contractual level of annual principal payments be sufficient to amortize the loan over a customary period for the VOI being financed, which is generally ten years, and payments under the financing contracts begin within 45 days of the sale and receipt of the minimum down payment of 10%. An estimate of uncollectible amounts is recorded at the time of the sale with a charge to the provision for loan losses, which is classified as a reduction of vacation ownership interestVOI sales on the Consolidated Statements of Income. The interest income earned from the financing arrangements is earned on the principal balance outstanding over the life of the arrangement and is recorded within consumer financing on the Consolidated Statements of Income.


We also provide day-to-day-management services, including oversight of housekeeping services, maintenance and certain accounting and administrative services for property owners’ associations and clubs. In some cases, our employees serve as officers and/or directors of these associations and clubs in accordance with their by-laws and associated regulations. We receive fees for such property management services which are

generally based upon total costs to operate such resorts. Fees for property management services typically approximate 10% of budgeted operating expenses. Property management fee revenues are recognized when earned in accordance with the terms of the contract and are recorded as a component of service and membership fees on the Consolidated Statements of Income. Property management revenues, which are comprised of management fee revenue and reimbursable revenue, were $567 million, $460 million and $424 million, $405 millionduring 2013, 2012, and $376 million, during 2011, 2010 and 2009, respectively. Management fee revenues were $290 million, $225 million and $198 million $183 millionduring 2013, 2012 and $170 million during 2011, 2010 and 2009, respectively. Reimbursable revenues, which are based upon certain reimbursable costs with no added margin, were $226$277 million, $222$235 million and $206$226 million, respectively, during 2011, 20102013, 2012 and 2009.2011. These reimbursable costs principally relate to the payroll costs for management of the associations, club and resort properties where the Company iswe are the employer and are reflected as a component of operating expenses on the Consolidated Statements of Income. During each of 2011, 20102013, 2012 and 2009,2011, one of the associations that we manage paid Wyndham Exchange & Rentals $19 million for exchange services.


Within our Vacation Ownership segment, we measure operating performance using the following key metrics: (i) gross VOI sales (including tele-sales upgrades, which are a component of upgrade sales) before deferred sales and loan loss provisions;provisions, (ii) tours, which represents the number of tours taken by guests in our efforts to sell VOIs;VOIs and (iii) volume per guest, or VPG, which represents revenue per guest and is calculated by dividing the gross VOI sales excluding(excluding tele-sales upgrades, which are a component of upgrade sales,sales) by the number of tours.



41


Other Items

We record marketing and reservation revenues, Wyndham Rewards revenues, RCI Elite Rewards revenues and hotel/property management services revenues for our Lodging, Vacation Ownership and Vacation Exchange and Rentals segments, in accordance with the guidance for reporting revenues gross as a principal versus net as an agent, which requires that these revenues be recorded on a gross basis.


Discussed below are our consolidated results of operations and the results of operations for each of our reportable segments. The reportable segments presented below represent our operating segments for which separate financial information is available and which is utilized on a regular basis by our chief operating decision maker to assess performance and to allocate resources. In identifying our reportable segments, we also consider the nature of services provided by our operating segments. Management evaluates the operating results of each of our reportable segments based upon revenues and “EBITDA,” which is defined as net income before depreciation and amortization, interest expense (excluding consumer financing interest), early extinguishment of debt, interest income (excluding consumer financing interest) and income taxes, each of which is presented on the Consolidated Statements of Income. We believe that EBITDA is a useful measure of performance for our industry segments which,and, when considered with GAAP measures, gives a more complete understanding of our operating performance. Our presentation of EBITDA may not be comparable to similarly-titled measures used by other companies.



42


OPERATING STATISTICS

The following table presents our operating statistics for the years ended December 31, 20112013 and 2010.2012. See Results of Operations section for a discussion as to how these operating statistics affected our business for the periods presented.

   Year Ended December 31, 
   2011   2010   % Change 

Lodging

      

Number of rooms(a)

   613,100     612,700     0.1  

RevPAR(b)

  $33.34    $31.14     7.1  

Vacation Exchange and Rentals

      

Average number of members (in 000s)(c)

   3,750     3,753     (0.1

Exchange revenue per member(d)

  $179.59    $177.53     1.2  

Vacation rental transactions (in 000s) (e) (f)

   1,347     1,163     15.8  

Average net price per vacation rental(f) (g)

  $530.78    $425.38     24.8  

Vacation Ownership

      

Gross VOI sales (in 000s)(h) (i)

  $1,595,000    $1,464,000     8.9  

Tours(j)

   685,000     634,000     8.0  

Volume Per Guest (“VPG”)(k)

  $2,229    $2,183     2.1  

 Year Ended December 31,
 2013 2012 % Change
Lodging     
Number of rooms (a)
645,400
 627,400
 2.9
RevPAR (b)
$36.00
 $34.80
 3.4
Vacation Exchange and Rentals     
Average number of members (in 000s) (c)
3,698
 3,674
 0.7
Exchange revenue per member (d)
$181.02
 $179.68
 0.7
Vacation rental transactions (in 000s) (e) (f)
1,483
 1,392
 6.5
Average net price per vacation rental (f) (g)
$532.11
 $504.55
 5.5
Vacation Ownership (f)
     
Gross VOI sales (in 000s) (h) (i)
$1,889,000
 $1,781,000
 6.1
Tours (j)
789,000
 724,000
 9.0
VPG (k)
$2,281
 $2,324
 (1.9)
(a) 

Represents the number of rooms at lodging properties at the end of the period which are either (i) under franchise and/or management agreements, and (ii) for the year ended December 31, 2010, properties managed under a joint venture. The amount in 2010 includes 200 affiliated rooms.

or are company owned.
(b)(b) 

Represents revenue per available room and is calculated by multiplying the percentage of available rooms occupied during the period by the average rate charged for renting a lodging room for one day. Includes the impact from the acquisition of the Tryp hotel brand, which was acquired on June 30, 2010; therefore, such operating statistics for 2011 are not presented on a comparable basis to the 2010 operating statistics.

(c) 

Represents members in our vacation exchange programs who paypaid annual membership dues. For additional fees, such participants are entitled to exchange intervals for intervals at other properties affiliated with our vacation exchange business. In addition, certain participants may exchange intervals for other leisure-related services and products.

dues as of the end of the period or within the allowed grace period.
(d) 

Represents total revenueannualized revenues generated from fees associated with memberships, exchange transactions, member-related rentals and other servicing for the yearperiod divided by the average number of vacation exchange members during the year.

period. Excluding the impact of foreign exchange movements, exchange revenue per member was up 1.6%.
(e) 

Represents the number of transactions that are generated in connection with customers booking their vacation rental stays through us. One rental transaction is recorded for each standard one-week rental.

(f) 

Includes the impact from acquisitions from the acquisitions of Hoseasons (March 1, 2010), ResortQuest (September 30, 2010), James Villa Holidays (November 30, 2010) and two tuck-in acquisitions (third quarter 2011);acquisition dates forward, therefore, suchthe operating statistics for 20112013 are not presented on a comparable basis to the 20102012 operating statistics.

(g)(g) 

Represents the net rental price generated from renting vacation properties to customers and other related rental servicing fees divided by the number of vacation rental transactions. Excluding the impact of foreign exchange movements, the average net price per vacation rental increased 20%was up 4.2%.

(h)(h) 

Represents total sales of VOIs, including sales under the WAAM Fee-for-Service, before the net effect of percentage-of-completion accounting and loan loss provisions. We believe that Gross VOI sales providesprovide an enhanced understanding of the performance of our vacation ownership business because it directly measures the sales volume of this business during a given reporting period.

(i)(i) 

The following table provides a reconciliation of Gross VOI sales to Vacation ownership interest sales for the year ended December 31 (in millions):

   2011   2010 

Gross VOI sales

  $        1,595    $        1,464  

Less: WAAM sales(1)

   (106   (51
  

 

 

   

 

 

 

Gross VOI sales, net of WAAM sales

   1,489     1,413  

Less: Loan loss provision

   (339   (340
  

 

 

   

 

 

 

Vacation ownership interest sales(2)

  $1,150    $1,072  
  

 

 

   

 

 

 

 2013 2012
Gross VOI sales (1)
$1,889
 $1,781
Less: WAAM Fee-for-Service sales (2)
(160) (49)
Gross VOI sales, net of WAAM Fee-for-Service sales1,729
 1,732
Less: Loan loss provision(349) (409)
Less: Impact of POC accounting(1) 
Vacation ownership interest sales$1,379
 $1,323
 
((1) 1)

For the year ended December 31, 2013 and 2012, included $14 million and $99 million, respectively of Gross VOI sales under our WAAM Just-in-Time inventory acquisition model which enables us to acquire and own completed timeshare units close to the timing of the sales of such units and to offer financing to the purchaser. This significantly reduces the period between the deployment of capital to acquire inventory and the subsequent return on investment which occurs at the time of its sale to a timeshare purchaser. We implemented this model during the second quarter of 2012.

(2)
Represents total sales of third party VOIs through our fee-for-service vacation ownershipWAAM Fee-for-Service sales model designed to offer turn-key solutions for developers or banks in possession of newly developed inventory, which we will sell for a commission fee through our extensive sales and marketing channels.

WAAM Fee-for-Service commission revenues amounted to $107 million and $33 million during 2013 and 2012, respectively.
(2)

Amounts may not foot due to rounding.

(j)(j) 

Represents the number of tours taken by guests in our efforts to sell VOIs.

(k)(k) 

VPG is calculated by dividing Gross VOI sales (excluding tele-sales upgrades, which are non-tour upgrade sales) by the number of tours. Tele-sales upgrades were $68$89 million and $80$97 million during the year ended December 31, 20112013 and 2010,2012, respectively. We have excluded non-tour upgrade sales in the calculation of VPG because non-tour upgrade sales are generated by a different marketing channel. We believe that VPG provides an enhanced understanding of the performance of our vacation ownership business because it directly measures the efficiency of this business’business’s tour selling efforts during a given reporting period.



43


Year Ended December 31, 20112013 vs. Year Ended December 31, 2010

2012

Our consolidated results comprised the following:

   Year Ended December 31, 
   2011  2010  Change 

Net revenues

  $        4,254   $        3,851   $        403  

Expenses

   3,487    3,133    354  
  

 

 

  

 

 

  

 

 

 

Operating income

   767    718    49  

Other income, net

   (11  (7  (4

Interest expense

   152    167    (15

Interest income

   (24  (5  (19
  

 

 

  

 

 

  

 

 

 

Income before income taxes

   650    563    87  

Provision for income taxes

   233    184    49  
  

 

 

  

 

 

  

 

 

 

Net income

  $417   $379   $38  
  

 

 

  

 

 

  

 

 

 

are as follows:


Year Ended December 31,

2013 2012 Favorable/(Unfavorable)
Net revenues$5,009
 $4,534
 $475
Expenses4,099
 3,682
 (417)
Operating income910
 852
 58
Other income, net(6) (8) (2)
Interest expense131
 132
 1
Early extinguishment of debt111
 108
 (3)
Interest income(9) (8) 1
Income before income taxes683
 628
 55
Provision for income taxes250
 229
 (21)
Net income433
 399
 34
Net (income)/loss attributable to noncontrolling interest(1) 1
 (2)
Net income attributable to Wyndham shareholders$432
 $400
 $32

Net revenues increased $403$475 million (10.5%) during 20112013 compared with the same period last year2012 primarily resulting from:


$195196 million of incremental revenues primarily related to vacation rental acquisitions;

from acquisitions across all our businesses;

$98138 million of higher revenues fromat our vacation ownership business primarily due to increased VOI sales,resulting from higher WAAM revenuesFee-for-Service commissions and property management fees, partially offset by the impactfees;

an $84 million increase at our lodging business (excluding intersegment revenues) primarily from higher reimbursable revenues in our hotel management business and higher royalty and marketing and reservation (inclusive of a change in the reporting of fees related to incidental VOI operations;

Wyndham Rewards) revenues; and

$56 million of higher revenues in our lodging business due primarily from higher royalty, marketing and reservation revenues (including Wyndham Rewards) resulting from stronger RevPAR and the impact of a change in the classification of third-party reservation fees from marketing expenses.

$35 million of a favorable impact from foreign exchange; and

$26 million of increased revenue fromat our exchange and rentals business primarily due to improved yield at our vacation rentals businessfrom stronger revenue on rental transactions and the impact of a change in the classification of third-party sales commission and credit card processing fees to operating expenses.

new product offerings.

Total expenses


Expenses increased by $354$417 million (11.3%) during 20112013 compared with the same period last year principally reflecting:


$163 million of incremental expenses primarily related to vacation rental acquisitions;

$74208 million of higher operating expenses resulting from operations primarily related to the revenue increases (excluding acquisitions);

$57 million for non-cash impairment charges at our lodging business;

$42170 million of netincremental expenses from acquisitions; and

a $31 million increase in depreciation and amortization resulting from the resolutionimpact of acquisitions and adjustmentproperty and equipment additions made during 2012.

Early extinguishment of debt increased $3 million due to certain contingent liabilities and assets;

$34$111 million of an unfavorable impact from foreign exchange;expenses incurred for the early repurchase of a portion of our 5.75%, 7.375% and

$13 million 6.00% senior unsecured notes and the remaining portion of increased costs for data security enhancements.

Such expense increases wereour 9.875% senior unsecured notes during 2013, partially offset by (i) a $31 million net benefit resulting from a refund of value-added taxes at our vacation exchange and rentals business and (ii) $19$108 million of decreased litigation costs at our vacation ownership business.

Other income, net increased by $4 million during 2011 primarily due to a gain onexpenses incurred for the redemptionearly repurchase of a preferred stock investment allocated to us in connection with our Separation.

Interest expense decreased $15 million during 2011 compared with the same period last year primarily as a result of (i) the absence of $16 million of costs incurred during 2010 resulting from the early terminationportion of our term loan9.875% and revolving foreign credit facilities.

Interest income increased $19 million6.00% senior unsecured notes during 2011 primarily due to $16 million of interest received in the third quarter of 2011 related to a refund of value-added taxes at our vacation exchange and rentals business.

Our effective tax rate increased from 32.7% during 2010 to 35.8% during 2011 primarily due to the reduction of benefits recognized in 2011 relating to the utilization of certain cumulative foreign tax credits.

2012.


As a result of these items, our net income attributable to Wyndham shareholders increased $38$32 million (10.0%(8.0%) as compared to 2010.

During 2012, we expect:

with 2012.

net revenues

44

Table of approximately $4.4 billion to $4.6 billion;

Contents


depreciation and amortization of approximately $185 million to $190 million; and

interest expense, net (excluding early extinguishment of debt costs) of approximately $135 million to $140 million.

Following is a discussion of the 20112013 results of each of our segments and Corporate and Other compared to 2010:

   Net Revenues   EBITDA 
   2011  2010  %
Change
   2011  2010  %
Change
 

Lodging

  $749   $688    8.9    $157   $    189    (16.9

Vacation Exchange and Rentals

   1,444    1,193    21.0     368    293    25.6  

Vacation Ownership

   2,077    1,979    5.0     515    440    17.0  
  

 

 

  

 

 

    

 

 

  

 

 

  

Total Reportable Segments

   4,270    3,860    10.6     1,040    922    12.8  

Corporate and Other (a)

   (16  (9  *     (84  (24  *  
  

 

 

  

 

 

    

 

 

  

 

 

  

Total Company

  $4,254   $3,851    10.5     956    898    6.5  
  

 

 

  

 

 

      

Less: Depreciation and amortization

       178    173   

Interest expense

       152    167   

Interest income

       (24  (5 
      

 

 

  

 

 

  

Income before income taxes

      $650   $563   
      

 

 

  

 

 

  

2012:
 Net Revenues EBITDA
 2013 2012 % Change 2013 2012 % Change
Lodging$1,027
 $890
 15.4 $279
(b) 
$272
(f) 
2.6
Vacation Exchange and Rentals1,526
 1,422
 7.3 356
 328
(g) 
8.5
Vacation Ownership2,515
 2,269
 10.8 619
(c) 
549
(h) 
12.8
Total Reportable Segments5,068
 4,581
 10.6 1,254
 1,149
 9.1
Corporate and Other (a)
(59) (47) * (122)
(d) 
(104)
(d) 
*
Total Company$5,009
 $4,534
 10.5 $1,132
 $1,045
 8.3
            
            
Reconciliation of EBITDA to Net Income Attributable to Wyndham Shareholders    
            
       2013 2012  
EBITDA      $1,132
 $1,045
  
Depreciation and amortization      216
 185
  
Interest expense      131
 132
  
Early extinguishment of debt      111
(e) 
108
(i) 
 
Interest income      (9) (8)  
Income before income taxes      683
 628
  
Provision for income taxes      250
 229
  
Net income      433
 399
  
Net (income)/loss attributable to noncontrolling interest   (1) 1
  
Net income attributable to Wyndham shareholders   $432
 $400
  
*
Not meaningful.
(a) 

Includes the elimination of transactions between segments.

(b)
Includes (i) $9 million of restructuring costs incurred as a result of an organizational realignment initiative commenced during 2013 and (ii) $8 million of non-cash impairment charges primarily related to a partial write-down of the Hawthorn trademark.
(c)
Includes $2 million of costs incurred in connection with the acquisition of the Midtown 45 property in New York City ("Midtown 45") through the consolidation of a special purpose entity ("SPE"), which is being converted to WAAM Just-in-Time inventory (January 2013).
(d)
Includes (i) $123 million and $109 million of corporate costs during 2013 and 2012, respectively and (ii) $1 million of a net expense and $5 million of a net benefit during 2013 and 2012, respectively, related to the resolution of and adjustment to certain contingent liabilities and assets resulting from our Separation.
(e)
Represents costs incurred for the early repurchase of a portion of our 5.75%, 7.375% and 6.00% senior unsecured notes and the remaining portion of our 9.875% senior unsecured notes.
(f)
Includes a $1 million benefit from the recovery of a previously recorded impairment charge.
(g)
Includes (i) a non-cash impairment charge of $8 million for the write-down of the ResortQuest and Steamboat Resorts trade names, (ii) $5 million of restructuring costs incurred as a result of organizational realignment initiatives commenced during 2012, (iii) a $2 million benefit related to the reversal of an allowance associated with a previously divested asset and (iv) $1 million of acquisition costs incurred in connection with several vacation rental businesses (December 2012).
(h)
Includes (i) $2 million of restructuring costs and (ii) $1 million of acquisition costs incurred in connection with our acquisition of Shell (September 2012).
(i)
Represents costs incurred for the early repurchase of a portion of our 9.875% and 6.00% senior unsecured notes.



45

Table of Contents

Lodging


Net revenues increased by $61$137 million (8.9%(15.4%) and EBITDA decreased by $32increased $7 million (16.9%(2.6%) during the year ended December 31, 20112013 compared with the same period last year. Excluding the impact of $572012. EBITDA was unfavorably impacted by a $9 million restructuring charge and $8 million of non-cash asset impairment charges during the fourth quarter of 2013. EBITDA increased $25 million (13.2%). The impairment charges consistedalso reflects the absence of a write-down of (i) $30$1 million of management agreements, development advance notes and other receivables

which are primarily due to operating and cash flow difficulties at several managed properties within the Wyndham brand, (ii) $14 million of franchise and management agreements resultingbenefit from the lossrecovery of certain properties which were part of the 2005 acquisition of the Wyndham brand and (iii) a $13 million investment in an international joint venture due to anpreviously recorded impairment of cash flows as a result of our partner’s indirect relationship with the Libyan government.

charge during 2012.


Net revenues and EBITDA were favorably impacted by $5 million and $3 million, respectively, asreflected a result of the Tryp hotel brand acquisition in the second quarter of 2010.

Excluding the impact of the Tryp acquisition, net revenues reflects a $60$28 million increase in royaltiesroyalty and marketing and reservation fees (inclusive of Wyndham Rewards) primarily due to (i) a 6.1%3.4% increase in RevPAR resulting from stronger occupancy and average daily rates, (ii) anas well as a 2.9% increase in system size. In addition, net revenues and EBITDA were also favorably impacted by $4 million of higher intersegment licensing fees charged primarily to our international system sizevacation ownership business for the use of the Wyndham trade name. Ancillary revenues contributed an additional $17 million and (iii) the impact$6 million of a $28net revenues and EBITDA, respectively, principally from growth in our co-branded credit card program and higher property management systems sales.


Net revenues and EBITDA increased $44 million increaseand $6 million, respectively, from our owned hotels. Excluding $40 million and $3 million of incremental revenues and EBITDA, respectively, related to a changeour acquisition of the Wyndham Grand Rio Mar hotel during the fourth quarter of 2012, revenues and EBITDA increased $4 million and $3 million, respectively, due to improved operating performance.

The increase in the classificationnet revenues also reflects $44 million of third-party reservation fees tohigher reimbursable revenues from marketing expenses,(inclusive of $6 million of intersegment revenues) in our hotel management business which were misclassified as contra expenses in prior periods. This change in classification had no impact on EBITDA. Net revenueSuch increase was also favorably impacted by $5 million related due toprimarily the openingresult of our Wyndham Grand hotel in Orlando innew management agreements executed during the fourth quartercurrent year and the latter half of 2011. Such increases were partially offset by a $9 million decrease in ancillary services revenues and other franchise fees.

In addition, 2012.


EBITDA was also unfavorably impacted by (i) $32$22 million of higher marketing, reservation and Wyndham Rewards expenses primarily due to higher expenses associated with the marketing revenue increases resulting from the growth of the business. We are committed to spend such marketing and reservation expenses (inclusiverevenues on behalf of Wyndham Rewards) resulting primarily from higher revenues and (ii) $8 million of operating and pre-opening costs for our Wyndham Grand hotel in Orlando. Such increase in expenses were partially offset by (i) $24 million of lower costs principally associated with ancillary services and (ii) $10 million of lower bad debt expenses.

franchisees.


As of December 31, 2011,2013, we had approximately 7,2107,490 properties and 613,100645,400 rooms in our system. Additionally, our hotel development pipeline included approximately 850over 970 hotels and 111,900approximately 114,000 rooms, of which 60%58% were international and 57%68% were new construction as of December 31, 2011.

We expect net revenues of approximately $835 million to $875 million during 2012. In addition, as compared to 2011, we expect our operating statistics during 2012 to perform as follows:

2013.

RevPAR to be up 5% to 8%; and


number of rooms to increase 1% to 3%.

Vacation Exchange and Rentals


Net revenues and EBITDA increased $251$104 million (21.0%(7.3%) and $75$28 million (25.6%(8.5%), respectively, during 20112013 compared with 2010. EBITDA was2012. Foreign currency translation favorably impacted net revenues by a $31$4 million net benefitand unfavorably impacted EBITDA by $2 million. EBITDA also reflects the absence of an $8 million fourth quarter 2012 non-cash impairment charge resulting from a refund of value-added taxesWyndham Vacation Rentals’ rebranding initiative and $3$5 million of lowerfourth quarter 2012 restructuring costs, related to organizational realignment initiatives, partially offset by a loss$4 million settlement of $4 milliona business disruption claim received during the second quarter of 2012 related to the write-offGulf of foreign exchange translation adjustments resulting from the liquidation of a foreign entity. A weaker U.S. dollar compared to other foreign currencies contributed $35 million and $9 millionMexico oil spill in net revenues and EBITDA, respectively.

During the third quarter of 2011, we completed the2010.


Our acquisitions of substantially all of the assets of two vacation rentalrentals businesses in Colorado and Florida. This resulted in the addition of over 1,500 units to our portfolio. Our vacation exchange and rentals business now offers its leisure travelers access to approximately 100,000 vacation properties worldwide.

Acquisitions contributed $190$48 million of incremental net revenues (inclusive of $25$10 million of ancillary revenues) and $23$10 million of incremental EBITDA. EBITDA was also favorably impacted by a decline of $6 million in costs incurred in connection with acquisitions.

during 2013.


Net revenues generated from rental transactions and related services increased $87 million. Excluding the impact of $165$38 million of incremental vacation rental revenues from acquisitions and thea favorable foreign currency translation impact of foreign exchange movements of $28$10 million, net revenues generated from rental transactions and related services increased $27 million$39 million. This was primarily due to a 4.7% increase in average net price per vacation rental. The6.1% increase in average net price per vacation rental resulted from (i) higherdriven by the impact of yield atmanagement strategies especially in our NovasolJames Villa Holidays and Landal GreenParks businesses and (ii) an $11 million impact primarily related to a change in the classification of third-party sales commission fees to operating expenses which were misclassified as contra revenue in the same period last year. This change in classification had no impact on EBITDA. Rental transaction volume remained relatively flat.

businesses.


Exchange and related service revenues, which primarilyprincipally consist of fees generated from memberships, exchange transactions, member-related rentals and other member servicing, increased $7$9 million. Excluding $7an unfavorable foreign currency translation impact of $6 million, of a favorable impact from foreign exchange movements, exchange and related service revenues remained flatincreased $15 million due to the impact of (i) a 1.6% increase in exchange revenue per member primarily due toresulting from an increase in other transaction fee revenue offset by lower exchange and member-rental transactions, which we believe are the result of the impact ofrevenues derived from new products, growth in member rentals, as well as incremental revenues from new affiliate club memberships where there isservicing programs and (ii) a lower propensity to transact. Other transaction fee revenue increased from combining deposited timeshare intervals, which allows members the ability to transact into higher-valued vacations, and the impact of a $4 million0.7% increase related to a change in the classification of third-party credit card processing fees to operating expenses, which were misclassified as contra revenue in prior periods. This change in classification had no impact on EBITDA.

We expect net revenues of approximately $1.44 billion to $1.51 billion during 2012. In addition, as compared to 2011, we expect our operating statistics during 2012 to perform as follows:

vacation rental transactions to increase 4% to 7%;

average net price per vacation rental to be flat to down 3% due to the negative impact of foreign currency;

average number of members to be flat to down 2%; and

exchange revenue per member to be flat to up 2%.

During 2011, we generated approximately $725 million of revenues from our European businesses. As such, any adverse outcomeprincipally resulting from the instability in the European debt and related financial markets and the associated volatility on foreign exchange and interest rates could potentially have an impact on our 2012 results.

Vacation Ownership

Net revenues and EBITDA increased $98 million (5.0%) and $75 million (17.0%), respectively, during 2011 compared with 2010.

Gross sales of VOIs, net of WAAM sales increased $76 million (5.4%) driven principally by an 8.0% increase in tour flow and a 2.1% increase in VPG. The increase in VPG is attributable to an increase in the average price per transaction, while the changemember base in tour flow reflects our focus on marketing programs directed towards new owner generation. Our provision for loan losses decreased $1 million primarily as a result of improved portfolio performance, partially offset by higher gross VOI sales. In addition, net revenues were unfavorably impacted by a $22 million decrease in ancillary revenues, primarily associated with a misclassification of fees related to incidental VOI operations, partially offset by increased fees generated by other non-core operations. This change in classification from gross basis reporting in revenues to net basis reporting in operating expenses had no impact on EBITDA.

Net revenuesLatin America and EBITDA generated by our WAAM increased by $34 million and $11 million, respectively,North America due to increased commissions earned on $55 millionthe benefits of higher VOI sales under our WAAM.

Property management net revenuesmember retention efforts and EBITDA increased $19 million and $8 million, respectively, resulting primarily from higher reimbursement revenues and higher fees for additional services. The reimbursement revenues have no impact on EBITDA.

Net revenues were unfavorably impacted by $10 million and EBITDA was favorably impacted by $3 million due to lower consumer financing revenues attributable to a decline in our contract receivables portfolio which was more than offset in EBITDA by a $13 million decrease in interest expense on our securitized debt. Compared to last year, our net interest income margin increased to 78% from 75% due to (i) a reduction in our weighted average interest rate to 5.5% from 6.7% and (ii) higher weighted average interest rates earned on our contract receivable portfolio, partially offset by $158 millionnew affiliations.



46

Table of increased average borrowings on our securitized debt facilities.

Contents


In addition to the items discussed above, EBITDA was unfavorably impacted by:

$36 million of higher product and service-related costs resulting from the revenue increases in our vacation rentals businesses;
the absence of a $4 million favorable adjustment for value-added taxes recorded during the first quarter of 2012;
a $4 million foreign exchange loss related to the devaluation of the official exchange rate of Venezuela during the first quarter of 2013; and
the absence of a $2 million benefit recorded during the first quarter of 2012 related to the reversal of an allowance associated with a previously divested asset.

Such decreases to EBITDA were partially offset by the favorable impact of $7 million from foreign exchange transactions and foreign exchange contracts.
Vacation Ownership

Net revenues and EBITDA increased $246 million (10.8%) and $70 million (12.8%), respectively, during 2013 compared with 2012. The acquisition of Shell completed during the third quarter of 2012 contributed an incremental $108 million and $13 million of net revenues and EBITDA, respectively.

Gross VOI sales increased $108 million (6.1%) compared to the prior year principally due to a 9.0% increase in tour flow partially offset by a 1.9% decrease in VPG. The change in VPG was primarily attributable to the unfavorable impact of the expiration of an upgrade marketing program during the fourth quarter of 2012 and the mix impact of lower VPG from Shell sales. The increase in tour flow reflected our continued focus on marketing programs directed towards new owner generation as well as the impact of the Shell acquisition.

Net VOI revenue increased $56 million compared to the same period last year resulting primarily from a $60 million decrease in our provision for loan losses due to a lower provision rate resulting from favorable default trends from lower cease and desist activity.

Commission revenues and EBITDA generated by WAAM Fee-for-Service increased by $74 million and $18 million, respectively, compared to the prior year, resulting from $111 million of higher VOI sales under WAAM Fee-for-Service.

Property management revenues and EBITDA increased $107 million and $12 million, respectively. The revenue and EBITDA increases were primarily the result of $70 million and $13 million of incremental revenues and EBITDA, respectively, from the Shell acquisition. In addition, revenues were favorably impacted by higher reimbursable revenues resulting from increased operating expenses at our resorts which had no impact on EBITDA.

Consumer financing revenues and EBITDA increased $5 million and $18 million, respectively. Excluding $9 million of incremental revenues and EBITDA contributed from the Shell acquisition, revenues decreased $4 million and EBITDA increased $9 million. The revenue decrease was principally due to a lower average portfolio balance of contract receivables partially offset by a higher weighted average interest rate earned on such receivables. The increase in EBITDA reflected lower interest expense as a result of a reduction in the weighted average interest rate on our securitized debt to 4.2% from 4.8% and lower average borrowings on our securitized debt facilities. As a result, our net interest income margin increased to 82% compared to 79% during 2012.

In addition to the items discussed above, EBITDA reflects an increase in expenses primarily resulting from:

$40from (i) $29 million of increasedhigher sales and marketing expenses due to increased tours for new owner generation;

$24generation and (ii) $14 million of increased costs associated with maintenance fees on unsold inventory;

$14 million of increased sales costs;

$8 million of increased employee related expenses;general and

$4 million of administrative expenses related to the termination of an office building lease during 2011.

primarily from higher information technology costs.


Such increases in expenses were partially offset by:

$32by a $7 million of lowerreduction in the cost of VOI sales resulting from lower VOI product costs.



47


Corporate and Other

Corporate and Other revenues decreased $12 million during 2013 compared with 2012 primarily due to product mixthe elimination of intersegment revenues charged primarily between our vacation ownership and relative sales value adjustments;

lodging businesses.

$19

Corporate expenses (excluding intercompany expense eliminations) increased $18 million of decreased litigation related costs;

$8during 2013 compared with 2012. Corporate expenses reflected a $1 million of decreased costs related to our trial membership marketing program;net expense during 2013 and

the absence of a $4 million non-cash impairment charge recorded during 2010.

We expect net revenues of approximately $2.15 billion to $2.23 billion during 2012. In addition, as compared to 2011, we expect our operating statistics during 2012 to perform as follows:

gross VOI sales to be $1.65 billion to $1.75 billion (including approximately $110 million to $130 million related to WAAM);

tours to increase 1% to 4%; and

VPG to increase 2% to 5%.

Corporate and Other

Corporate expenses increased $60 million in 2011 compared to 2010. Corporate expenses included a $12 million and $54$5 million net benefit during 2012 related to the resolution of and adjustment to certain contingent liabilities and assets during 2011 and 2010, respectively.resulting from our Separation. Excluding the impact of these net benefits,items, corporate expenses increased by $18 million.

The $18$12 million increase in expenses were primarily due to (i) $13 million of increased costs for data security enhancements, (ii) $7 million of higher employee-related costs and (iii) $4 million of an unfavorable impact from foreign exchange hedging contracts costs partially offset by a $4 million gain related to the redemption of a preferred stock investment allocated to us in connection with the Separation.

Other revenues decreased by $7 million with a corresponding decrease in expenses due to the elimination of the Wyndham trademark fee charged between the Lodging segment and the Vacation Ownership segment.

We expect corporate expenses of approximately $93 million to $100 million during 2012. Such expenses primarily reflect continued investmentinvestments in information technology and datainformation systems security enhancements, in response to the increasingly aggressive global threat from cyber-criminals.

as well as higher employee related costs.


48


OPERATING STATISTICS

The following table presents our operating statistics for the years ended December 31, 20102012 and 2009.2011. See Results of Operations section for a discussion as to how these operating statistics affected our business for the periods presented.

   Year Ended December 31, 
   2010   2009   % Change 

Lodging(*)

      

Number of rooms(a)

   612,700     597,700     3  

RevPAR(b)

  $31.14    $30.34     3  

Vacation Exchange and Rentals

      

Average number of members (in 000s)(c)

   3,753     3,782     (1

Exchange revenue per member(d)

  $177.53    $176.73       

Vacation rental transactions (in 000s) (e) (f)

   1,163     964     21  

Average net price per vacation rental(f) (g)

  $425.38    $477.38     (11

Vacation Ownership

      

Gross VOI sales (in 000s)(h) (i)

  $1,464,000    $1,315,000     11  

Tours(j)

   634,000     617,000     3  

Volume Per Guest (“VPG”)(k)

  $2,183    $1,964     11  

 Year Ended December 31,
 2012 2011 % Change
Lodging     
Number of rooms (a)
627,400
 613,100
 2.3
RevPAR (b)
$34.80
 $33.34
 4.4
Vacation Exchange and Rentals     
Average number of members (in 000s) (c)
3,674
 3,750
 (2.0)
Exchange revenue per member (d)
$179.68
 $179.59
 0.1
Vacation rental transactions (in 000s) (e) (f)
1,392
 1,347
 3.3
Average net price per vacation rental (f) (g)
$504.55
 $530.78
 (4.9)
Vacation Ownership (f)
     
Gross VOI sales (in 000s) (h) (i)
$1,781,000
 $1,595,000
 11.7
Tours (j)
724,000
 685,000
 5.7
VPG (k)
$2,324
 $2,229
 4.3
(*)

Includes the impact from the acquisition of the Tryp hotel brand, which was acquired on June 30, 2010; therefore, such operating statistics for 2010 are not presented on a comparable basis to the 2009 operating statistics.

(a)

Represents the number of rooms at lodging properties at the end of the period which are either (i) under franchise and/or management agreements, (ii) properties affiliated with the Wyndham Hotels and Resorts brand for which we received a fee for reservation and/or other services provided and (iii) properties managed under a joint venture. The amounts in 2010 and 2009 include 200 and 3,549 affiliated rooms, respectively.

are company owned.
((b)b) 

Represents revenue per available room and is calculated by multiplying the percentage of available rooms occupied during the period by the average rate charged for renting a lodging room for one day.

(c)

Represents members in our vacation exchange programs who paypaid annual membership dues. For additional fees, such participants are entitled to exchange intervals for intervals at other properties affiliated with our vacation exchange business. In addition, certain participants may exchange intervals for other leisure-related services and products.

dues as of the end of the period or within the allowed grace period.
(d)

Represents total revenueannualized revenues generated from fees associated with memberships, exchange transactions, member-related rentals and other servicing for the period divided by the average number of vacation exchange members during the period.

Excluding the impact of foreign exchange movements, exchange revenue per member was up 1.6%.
(e)

Represents the number of transactions that are generated in connection with customers booking their vacation rental stays through us. One rental transaction is recorded for each standard one-week rental.

(f)

Includes the impact from acquisitions from the acquisitions of Hoseasons (March 1, 2010), ResortQuest (September 30, 2010) and James Villa Holidays (November 30, 2010);acquisition dates forward, therefore, suchthe operating statistics for 20102012 are not presented on a comparable basis to the 20092011 operating statistics.

((g)g) 

Represents the net rental price generated from renting vacation properties to customers and other related rental servicing fees divided by the number of vacation rental transactions. Excluding the impact of foreign exchange movements, the average net price per vacation rental decreased 7%was up 0.1%.

(h)(h) 

Represents total sales of VOIs, including sales under the WAAM Fee-for-Service, before the net effect of percentage-of-completion accounting and loan loss provisions. We believe that Gross VOI sales providesprovide an enhanced understanding of the performance of our vacation ownership business because it directly measures the sales volume of this business during a given reporting period.

(i)(i) 

The following table provides a reconciliation of Gross VOI sales to Vacation ownership interest sales for the year ended December 31 (in millions):

   2010   2009 

Gross VOI sales

  $        1,464    $        1,315  

Less: WAAM sales(1)

   (51     
  

 

 

   

 

 

 

Gross VOI sales, net of WAAM sales

   1,413     1,315  

Plus: Net effect of percentage-of-completion accounting

        187  

Less: Loan loss provision

   (340   (449
  

 

 

   

 

 

 

Vacation ownership interest sales(2)

  $1,072    $1,053  
  

 

 

   

 

 

 


2012 2011
Gross VOI sales (1)
$1,781
 $1,595
Less: WAAM Fee-for-Service sales (2)
(49) (106)
Gross VOI sales, net of WAAM Fee-for-Service sales1,732
 1,489
Less: Loan loss provision(409) (339)
Vacation ownership interest sales$1,323
 $1,150
 
((1) 1)

For the year ended December 31, 2012, includes $99 million of Gross VOI sales under our WAAM Just-in-Time inventory acquisition model which enables us to acquire and own completed timeshare units close to the timing of the sales of such units and to offer financing to the purchaser. This significantly reduces the period between the deployment of capital to acquire inventory and the subsequent return on investment which occurs at the time of its sale to a timeshare purchaser. We implemented this model during the second quarter of 2012.

(2)
Represents total sales of third party VOIs through our fee-for-service vacation ownershipWAAM Fee-for-Service sales model designed to offer turn-key solutions for developers or banks in possession of newly developed inventory, which we will sell for a commission fee through our extensive sales and marketing channels.

WAAM Fee-for-Service commission revenues amounted to $33 million and $65 million during 2012 and 2011, respectively.
(2)

Amounts may not foot due to rounding.

(j)(j) 

Represents the number of tours taken by guests in our efforts to sell VOIs.

(k)(k) 

VPG is calculated by dividing Gross VOI sales (excluding tele-sales upgrades, which are non-tour upgrade sales) by the number of tours. Tele-sales upgrades were $29$97 million and $104$68 million during the year ended December 31, 20102012 and 2009,2011, respectively. We have excluded non-tour upgrade sales in the calculation of VPG because non-tour upgrade sales are generated by a different marketing channel. We believe that VPG provides an enhanced understanding of the performance of our vacation ownership business because it directly measures the efficiency of this business’business’s tour selling efforts during a given reporting period.



49


Year Ended December 31, 20102012 vs. Year Ended December 31, 2009

2011

Our consolidated results comprised the following:

   Year Ended December 31, 
   2010  2009  Change 

Net revenues

  $        3,851   $        3,750   $        101  

Expenses

   3,133    3,156    (23
  

 

 

  

 

 

  

 

 

 

Operating income

   718    594    124  

Other income, net

   (7  (6  (1

Interest expense

   167    114    53  

Interest income

   (5  (7  2  
  

 

 

  

 

 

  

 

 

 

Income before income taxes

   563    493    70  

Provision for income taxes

   184    200    (16
  

 

 

  

 

 

  

 

 

 

Net income

  $379   $293   $86  
  

 

 

  

 

 

  

 

 

 

During 2010, our net

 Year Ended December 31,
 2012 2011 Favorable/(Unfavorable)
Net revenues$4,534
 $4,254
 $280
Expenses3,682
 3,487
 (195)
Operating income852
 767
 85
Other income, net(8) (11) (3)
Interest expense132
 140
 8
Early extinguishment of debt108
 12
 (96)
Interest income(8) (24) (16)
Income before income taxes628
 650
 (22)
Provision for income taxes229
 233
 4
Net income399
 417
 (18)
Net loss attributable to noncontrolling interest1
 
 1
Net income attributable to Wyndham shareholders$400
 $417
 $(17)

Net revenues increased $101$280 million (3%(6.6%) principally due to:

a $109 million decrease in our provision for loan losses primarily due to improved portfolio performance and mix, partially offset by the impactduring 2012 compared to the provision from higher gross VOI sales;

same period as last year primarily resulting from:

a $97$155 million increase in gross sales of VOIs, net of WAAM sales, reflecting higher VPG and tour flow;

a $35 million increase in net revenues from rental transactions and related services at our vacation exchange and rentals business due to incremental revenues contributed from our acquisitions of Hoseasons, ResortQuest and James Villa Holidays and favorable pricing at our Landal GreenParks and U.K. cottage businesses, partially offset by the unfavorable impact of foreign exchange movements of $22 million;

$31 million of commissions earned on VOI sales under our WAAM;

$29 million of incremental property management fees within our vacation ownership business primarily as a result of growth in the number of units under management;

a $28 million increase in net revenues in our lodging business primarily due to a RevPAR increase of 3%, an increase in ancillary revenues and other franchise fees and incremental revenues contributed from the Tryp hotel brand acquisition, partially offset by a decline in reimbursable revenues; and

an $8 million increase in ancillary revenues in our vacation exchange and rentals business primarily due to incremental revenues contributed from our acquisition of ResortQuest.

Such increases were partially offset by:

a decrease of $187 million as a result of the absence of the recognition of revenues previously deferred under the POC method of accounting at our vacation ownership business;

a $35 million decrease in ancillary revenues at our vacation ownership business primarily associated withfrom higher net VOI sales;

a $112 million increase (excluding intersegment revenues) at our lodging business primarily from (i) higher royalty and marketing and reservation (inclusive of Wyndham Rewards) revenues resulting from stronger RevPAR, (ii) the impact of a change in the classification of fees to revenues related to incidental operations,from expenses and (iii) incremental hotel revenues associated with the Bonnet Creek hotel, which were misclassified on a gross basis during periods prior toopened in the thirdfourth quarter of 2010,2011, and classified on a net basis within operating expenses commencingthe Rio Mar hotel, which we assumed ownership control of in the thirdfourth quarter of 2010;2012; and

a $10 million reduction in consumer financing revenues due primarily to a decline in our contract receivable portfolio.

Total expenses decreased $23 million (1%) principally reflecting:

a decrease of $72$63 million of expenses related to the absence of the recognition ofincremental revenues previously deferred at our vacation ownership business, as discussed above;

a $54 million net benefit recorded during 2010 related to the resolution of and adjustment to certain contingent liabilities and assets primarily due to the settlement of the IRS examination of Cendant’s tax years 2003 through 2006 on July 15, 2010;

a $43 million decrease in marketing and reservation expenses due to the change in tour mix in our vacation ownership business and lower marketing overhead costs at our lodging business;

$38 million of decreased costs related to organizational realignment initiatives across our businesses (see Restructuring Plans for more details);

a $34 million decrease in consumer financing interest expense primarily related to a decrease in interest rates and lower average borrowings on our securitized debt facilities;

the absence of non-cash charges of $15 million in 2009from acquisitions at our vacation ownership and lodging businesses to reduce the carrying value of certain assets based upon their revised estimated fair values;

the favorable impact of $15 million at our vacation exchange and rentals business from foreign exchange transactions and foreign currency hedging contracts;

businesses.

$11

Such revenue increases were partially offset by $48 million of decreased expenses related to non-core vacation ownership businesses;

a $9 million favorable impact on expenses related tounfavorable foreign currency translation at our vacation exchange and rentals business;

business.

$8

Expenses increased $195 million decrease in payroll costs paid on behalf(5.6%) principally reflecting:
$169 million of hotel owners in our lodging business;

higher expenses from operations primarily associated with the revenue increases;

$854 million primarilyof incremental expenses from acquisitions;

$31 million resulting from the absence of a net benefit from a refund of value added taxes during 2011;
$15 million of incremental expenses associated with a change in the classification of revenue relatedfees to incidental operations, which were misclassified on a gross basis during prior periods and classified on a net basis within operating expenses during the third and fourth quarters of 2010;

revenues from expenses;

the absence of a $6$8 million net expense recorded during 2009 related tofrom the resolution of and adjustment to certain contingent liabilities and assets; and

$5an $8 million of lower volume-related and marketing costsnon-cash asset impairment charge at our vacation exchange and rentals business.

These decreases


Such expense increases were partially offset by:

$43 million of incremental costs incurred from acquisitions, of which $40 million is attributable to our vacation exchange and rentals business;

$43 million of increased employee and other related expenses primarily due to higher sales commission costs resulting from increased gross VOI sales and rates;

$40 million of increased cost of VOI sales related to the increase in gross VOI sales, net of WAAM sales;

$25 million of increased costs at our vacation ownership business associated with maintenance fees on unsold inventory;

$24 million of increased costs in our lodging business primarily associated with ancillary services provided to franchisees and to enhance the international infrastructure to support our growth strategies;

$22 million of costs at our vacation ownership business related to our WAAM;

$22 million of incremental property management expenses at our vacation ownership business primarily associated with the growth in the number of units under management;

$16 million of higher corporate costs primarily related to data security and information technology costs, employee-related fees, the funding of the Wyndham charitable foundation and higher professional fees, partially offset by the favorable impact from foreign exchange contracts;

$15absence of $57 million of increased deed recording costs at our vacation ownership business;

$10 million of higher operating expensesnon-cash asset impairment charges at our lodging business related to higher employee-related costs, higher IT costsrecorded during 2011 and higher bad debt expenses on franchisees that are no longer operating a hotel under onefavorable impact of our brands;

$10$35 million of increased litigation expenses primarily at our vacation ownership business;

$7 million of acquisition costs incurred in connection with our Hoseasons, Tryp hotel brand, ResortQuest and James Villa Holidays acquisitions;

$6 million of costs at our lodging business related to our strategic initiative to grow reservation contribution;

$5 million of higher operating expensesresulting from foreign currency at our vacation exchange and rentals business, which includes an unfavorable impact from value-added taxes; and

business.


Other income, net decreased $3 million primarily due to the absence of a $4 million non-cash chargegain in 2011 resulting from the redemption of a preferred stock investment allocated to impair the value of certain vacation ownership properties and related assets held for sale that were no longer consistentus in connection with our development plans during 2010.

Separation.

Other income, net increased $1 million during 2010 compared to 2009.


Interest expense increased $53decreased $8 million during 2010 as comparedprimarily due to 2009 primarily as a result of (i) higherlower interest costs on our long-term debt facilitiesresulting from our debt refinancing during the first quarter of 2012 and the absence of interest expense related to value added taxes incurred during the second quarter of 2011.

Interest income decreased $16 million due to the absence of interest received during 2011 related to a refund of value-added taxes at our vacation exchange and rentals business.
Early extinguishment of debt costs increased $96 million primarily due to $108 million of incremental costs incurred as a result of our 2010 and May 2009 debt issuances (see Note 13 – Long-Term Debt and Borrowing Arrangements), (ii) $16 million of early extinguishment costs incurredrefinancing during the first quarter of 2010 primarily related2012 compared to our effective termination of an interest rate swap agreement in connection with the early extinguishment of our term loan facility, which resulted in the reclassification of a $14 million unrealized loss from accumulated other comprehensive income to interest expense on our Consolidated Statement of Income and (iii) $14$12 million of costs incurred for the repurchase of a portion of our convertible notes during the third and fourth quarters of 2010. Interest income decreased $2 million during 2010 compared to 2009 due to decreased interest earned on invested cash balances as a result of lower rates earned on investments.

our early repayment of convertible notes during 2011.


50



Our effective tax rate declinedincreased from 40.6% during 200935.8% in 2011 to 32.7%36.5% in 20102012 primarily due to the benefit derived from the current utilization of certain cumulativehigher state taxes offset by lower taxes on foreign tax credits, which we were able to realize based on certain changes in our tax profile, as well as the settlement of the IRS examination.

income.


As a result of these items, our net income increased $86attributable to Wyndham shareholders decreased $17 million (4.1%) as compared to 2009.

2011.


Following is a discussion of the 20102012 results of each of our segments and Corporate and Other compared to 2009:

   Net Revenues   EBITDA 
   2010  2009  %
Change
   2010  2009  %
Change
 

Lodging

  $688   $660    4    $   189   $   175    8  

Vacation Exchange and Rentals

   1,193    1,152    4     293    287    2  

Vacation Ownership

   1,979    1,945    2     440    387    14  
  

 

 

  

 

 

    

 

 

  

 

 

  

Total Reportable Segments

   3,860    3,757    3     922    849    9  

Corporate and Other (a)

   (9  (7  *     (24  (71  *  
  

 

 

  

 

 

    

 

 

  

 

 

  

Total Company

  $3,851   $3,750    3     898    778    15  
  

 

 

  

 

 

      

Less: Depreciation and amortization

       173    178   

Interest expense

       167    114   

Interest income

       (5  (7 
      

 

 

  

 

 

  

Income before income taxes

      $563   $493   
      

 

 

  

 

 

  

2011:
 Net Revenues EBITDA
 2012 2011 
%
Change
 2012 2011 
%
Change
Lodging$890
 $749
 18.8 $272
(b) 
$157
(g) 
73.2
Vacation Exchange and Rentals1,422
 1,444
 (1.5) 328
(c) 
368
(h) 
(10.9)
Vacation Ownership2,269
 2,077
 9.2 549
(d) 
515
(i) 
6.6
Total Reportable Segments4,581
 4,270
 7.3 1,149
 1,040
 10.5
Corporate and Other (a)
(47) (16) * (104)
(e) 
(84)
(e) 
*
Total Company$4,534
 $4,254
 6.6 $1,045
 $956
 9.3
            
            
Reconciliation of EBITDA to Net Income Attributable to Wyndham Shareholders    
            
       2012 2011  
EBITDA      $1,045
 $956
  
Depreciation and amortization      185
 178
  
Interest expense      132
 140
(j) 
 
Early extinguishment of debt      108
(f) 
12
(k) 
 
Interest income      (8) (24)
(l) 
 
Income before income taxes      628
 650
  
Provision for income taxes      229
 233
  
Net income      399
 417
  
Net loss attributable to noncontrolling interest   1
 
  
Net income attributable to Wyndham shareholders   $400
 $417
  
*Not meaningful.
(a) 

Includes the elimination of transactions between segments.

(b)
Includes a $1 million benefit from the recovery of a previously recorded impairment charge.
(c)
Includes (i) a non-cash impairment charge of $8 million for the write-down of the ResortQuest and Steamboat Resorts trade names, (ii) $5 million of restructuring costs incurred as a result of organizational realignment initiatives commenced during 2012, (iii) a $2 million benefit related to the reversal of an allowance associated with a previously divested asset and (iv) $1 million of acquisition costs incurred in connection with several vacation rentals businesses (December 2012).
(d)
Includes (i) $2 million of restructuring costs and (ii) $1 million of acquisition costs incurred in connection with our acquisition of Shell (September 2012).
(e)
Includes (i) $109 million and $100 million of corporate costs during 2012 and 2011, respectively and (ii) $5 million and $16 million of a net benefit related to the resolution of and adjustment to certain contingent liabilities and assets resulting from our Separation during 2012 and 2011, respectively.
(f)
Represents costs incurred for the early repurchase of a portion of our 9.875% and 6.00% senior unsecured notes.
(g)
Includes non-cash impairment charges of (i) $44 million primarily related to the write-down of certain franchise and management agreements and development advance notes and (ii) $13 million related to a write-down of an international joint venture.
(h)
Includes (i) a $31 million net benefit resulting from a refund of value added taxes, (ii) $7 million of restructuring costs incurred in connection with a strategic initiative commenced during 2010 and (iii) a $4 million charge related to the write-off of foreign exchange translation adjustments associated with the liquidation of a foreign entity.
(i)
Includes a $1 million benefit for reversal of costs incurred as a result of various strategic initiatives commenced during 2008.
(j)
Includes $3 million of interest related to value added tax accruals.
(k)
Represents costs incurred for the repurchase of a portion of our convertible notes.
(l)
Includes $16 million of interest income related to a refund of value added taxes.



51


Lodging


Net revenues increased by $141 million (18.8%) and EBITDA increased $28$115 million (4%(73.2%) and $14 million (8%), respectively, during the year ended December 31, 20102012 compared to the same period during 2009.

On June 30, 2010, we acquired the Tryp hotel brand, which resulted in the addition of 92 hotels and approximately 13,200 rooms in Europe and South America. Such acquisition contributed incremental revenues of $5 million and EBITDA of $1 million, which includes $1 million of costs incurred in connection with the acquisition.

last year. Excluding the impact of this acquisition, net$57 million of non-cash impairment charges in 2011, EBITDA increased $58 million (27.1%) compared to the same period last year.


Net revenues increased $23 million reflecting:

reflect a $10$38 million increase in international royalty and marketing and reservation revenuesfees (inclusive of Wyndham Rewards) primarily due to a 7%4.4% increase in international rooms;

RevPAR resulting primarily from stronger occupancy. Net revenues and EBITDA were also favorably impacted by a $3$19 million increase in domestic royalty, marketing and reservation revenues primarily duerelated to a RevPAR increase of 1% as a result of increased occupancy; and

an $18 million net increase in ancillary revenuehigher licensing fee charged primarily associated with additional services provided to franchisees.

Such increases were partially offset by $8 million of lower reimbursable revenues earned by our hotel managementvacation ownership business in 2010. Although our portfolio of managed properties increased in 2010, these incremental revenues were more than offset byfor the negative impact on revenues resulting from the properties under management which left the system during 2009. The reimbursable revenues recorded by our hotel management business primarily relate to payroll costs that we pay on behalf of hotel owners, and for which we are entitled to be fully reimbursed by the hotel owner. As the reimbursements are made based upon cost with no added margin, the recorded revenues are offset by the associated expense and there is no resultant impact on EBITDA.

Excluding the impactuse of the Tryp hotel brand acquisition, EBITDA further reflectsWyndham trade name. Other franchise fees and ancillary revenues contributed an increase in expenses of $10 million (2%) primarily driven by:

$24 million of increased costs primarily associated with ancillary services provided to franchisees and to enhance the international infrastructure to support our growth strategies;

$6 million of costs incurred during 2010 relating to our strategic initiative to grow reservation contribution;

$5 million of higher employee compensation expenses compared to 2009;

$3 million of higher information technology costs; and

$2 million of higher bad debt expense primarily attributable to receivables relating to terminated franchisees.

Such cost increases were partially offset by:

a decrease ofadditional $13 million in marketing-related expenses primarily dueand $5 million to lower marketing overhead;

net revenues and EBITDA, respectively.

$8 million of lower payroll costs paid on behalf of

The Bonnet Creek hotel, owners, as discussed above;

the absence of a $6 million non-cash chargewhich opened in the fourth quarter of 20092011, resulted in a net revenue and EBITDA increase of $25 million and $9 million, respectively. Additionally, the Rio Mar hotel, which we assumed ownership control of during the fourth quarter of 2012, resulted in an incremental increase in net revenues of $11 million and an EBITDA loss of $1 million during 2012.


Net revenues also reflects a $23 million increase due to impair the value of an underperforming joint venturea change in classification to revenues from operating expenses, primarily for third-party reservation services and a $12 million increase in reimbursable revenues in our hotel management business; and

both had no impact on EBITDA.

the absence of $3

In addition, EBITDA was also unfavorably impacted by $32 million of higher marketing, reservation and Wyndham Rewards expenses resulting primarily from higher revenues and costs recorded duringassociated with the first quarterglobal conference, partially offset by $20 million of 2009 relatinglower expenses primarily related to organizational realignment initiatives (see Restructuring Plan for more details).

bad debt, information technology and legal fees.


As of December 31, 2010,2012, we had approximately 7,210over 7,340 properties and approximately 612,700627,400 rooms in our system.

Additionally, our hotel development pipeline included over 900approximately 930 hotels and approximately 102,700110,700 rooms, of which 51%56% were international and 55%59% were new construction as of December 31, 2010.

2012.


Vacation Exchange and Rentals


Net revenues and EBITDA increased $41decreased $22 million (4%(1.5%) and $6$40 million (2%(10.9%), respectively, during 20102012 compared with 2009.2011. A stronger U.S. dollar compared to other foreign currencies unfavorably impacted net revenues and EBITDA by $16$48 million and $7$12 million, respectively. Net revenuesEBITDA also was unfavorably impacted by the absence of a $31 million net benefit resulting from rental transactions and related services increased $35 million primarily related to incremental contributions from oura refund of value added taxes recorded during 2011.

Our acquisitions and ancillary revenues increased $8 million, partially offset by a $2 million decline in exchange and related service revenues. EBITDA further reflects the favorable impact from foreign exchange transactions and foreign exchange hedging contracts, partially offset by incremental costs contributed from acquired businesses, an increase in costs related to organizational realignment initiatives and increased operating expenses.

On November 30, 2010, we acquired James Villa Holidays, which resulted in the addition of approximately 2,300 villas and uniqueU.S. vacation rental properties in over 50 destinations primarily across Mediterranean locations. In addition, we acquired ResortQuest during September 2010 and Hoseasons during March 2010 which resulted in the additionbusinesses contributed $26 million of approximately 6,000 and over 15,000 vacation rental properties, respectively. Such acquisitions contributed incremental net revenues (inclusive of $43$9 million and an EBITDA loss of $3 million, which includesancillary revenues) and $6 million of costs incurred in connection with these acquisitions. Such contributions include $6incremental EBITDA during 2012, which includes $1 million of ancillary revenues generated from ResortQuest. ResortQuest and James Villa Holidays were purchased subsequent to the third quarter vacation season, which, based on historical seasonality, is the quarter in which results derived from these vacation rentals are most favorable.

acquisition related costs.


Net revenues generated from rental transactions and related services increased $35 million (8%) during 2010 compared to 2009.decreased $13 million. Excluding the impact to netof $17 million of incremental vacation rental revenues from rental transactions from our acquisitions and the unfavorable impact of foreign exchange movements of $22$37 million, suchnet revenues generated from rental transactions and related services increased $7 million primarily due to a 1.2% increase was $20 million (4%) during 2010, which wasin rental transaction volume driven by a 4% increase in average net price per vacation rental. Such increase resulted from (i) favorable pricing on bookings made close to arrival datesmarket expansion at our Novasol business and organic growth at our Landal GreenParks business

(ii) higher pricing at our U.K. resulting from the addition of new managed and France destinations through our U.K. cottage business, (iii) increased commissions on new properties at our U.K. cottage business and (iv) a $10 million increase primarily related to a change in the classification of third-party sales commission fees to operating expenses, which were misclassified as contra revenue in prior periods. Rental transaction volume remained relatively flat during 2010 as compared to 2009 as the favorable impact at our Novasol businessfranchised parks. Such growth was partially offset by lower volume at our Hoseasons Group business, which we believe was due to lower U.K. consumer spending resulting from the economic uncertainty. Average net price per vacation rental remained flat driven by higher yield at our Hoseasons Group and Landal GreenParksbusinesses offset by lower yield at our Novasol business.


Exchange and related service revenues, which primarily consist of fees generated from memberships, exchange transactions, member-related rentals and other member servicing, decreased $2 million during 2010 compared with 2009.$13 million. Excluding the favorablean unfavorable impact of $10 million from foreign exchange movements, of $6 million, exchange and related service revenues decreased $8declined $3 million (1%) driven byas the impact of a 1% decrease2.0% decline in the average number of members primarily due to lower enrollments from affiliated resort developers during 2010. Exchangedriven by the non-renewal of an affiliation agreement at the beginning of 2012 was partially offset by a 1.6% increase in exchange revenue per member remained relatively flat as higher transaction revenuesprimarily resulting from favorable pricingan increase in revenues derived from new products and new affiliate club servicing programs as well as an increase in exchange fees.


52


In addition to the impactitems discussed above, EBITDA was unfavorably impacted by:
an $8 million non-cash impairment charge resulting from our decision to rebrand the ResortQuest and Steamboat Resort brand businesses to the Wyndham Vacation Rentals brand;
$5 million of a $4 million increaseexpenses related to organizational realignment initiatives recorded during 2012;
a change in the classification of third-party credit card processing fees to operating expenses, which were misclassified as contra revenue in prior periods, was offset by lower travel services fees resulting from the outsourcing of our European travel services to a third-party provider during the first quarter of 2010 and lower exchange and subscription revenues, which we believe is the result of the$5 million unfavorable impact of club memberships and member retention programs offered at multi-year discounts.

Ancillary revenues increased $8 million during 2010 compared to 2009. Excluding the impact to ancillary revenues from the acquisition of ResortQuest, such increase was $2 million, which relates to higher fees generated from programs with affiliated resorts.

Excluding the impact from our acquisitions, EBITDA further reflects a decrease in expenses of $11 million (1%) primarily driven by:

the favorable impact of $15 million from foreign exchange transactions and foreign exchange hedging contracts;

and

the favorable impact of foreign currency translation on expenses of $9 million;

$53 million of lower volume-related andhigher marketing costs; and

costs.

$4 million of lower bad debt expense.


Such decreases to EBITDA were partially offset by:

a $14the absence of $7 million increase in expenses primarily resulting from a change in the classification of third-party sales commission fees and credit card processing fees to operating expenses, which were misclassified as contra revenue in prior periods;

$5 million of increased operating expenses, which includes an unfavorable impact from value-added taxes; and

$3 million of higher costs related to organizational realignment initiatives (see Restructuring Plan for more details).

recorded during 2011;

a $4 million settlement of a business disruption claim received during 2012 related to the Gulf of Mexico oil spill in 2010;
the absence of a $4 million loss related to the write-off of foreign exchange translation adjustments resulting from the liquidation of a foreign entity;
a $4 million favorable impact from value added taxes; and
a $2 million benefit related to the reversal of an allowance associated with a previously divested asset.

Vacation Ownership


Net revenues and EBITDA increased $192 million (9.2%) and $34 million (2%) and $53 million (14%(6.6%), respectively, during the year ended December 31, 20102012 compared with 2011. The acquisition of Shell during the same period during 2009.

The increase inthird quarter of 2012 contributed $37 million of net revenues and EBITDA during the year ended December 31, 2010 primarily reflects a decline in our provision for loan losses, an increase in gross VOI sales, incremental revenues associated with commissions earned on VOI sales under our newly implemented WAAM and property management revenues, partially offset by the absence$4 million of the recognition of previously deferred revenues and related expenses during the year ended December 31, 2009 and lower ancillary revenues. The increase in EBITDA reflected the absence of

costs incurred in 2009 related to organizational realignment initiatives, lower consumer financing interest expense, lower marketing expenses, a decline in expenses related to our non-core businesses and non-cash impairment charges. EBITDA was further impacted by higher employee related expenses, increased costs of VOI sales, increased costs associated with maintenance fees on unsold inventory, increased property management expenses, incremental WAAM related expenses, higher deed recording costs and higher litigation expenses.

EBITDA.


Gross sales of VOIs, net of WAAM Fee-for-Service sales, at our vacation ownership business increased $97$244 million (7%(16.4%) of which $99 million is related to WAAM Just-in-Time sales and $14 million is due to the Shell acquisition. WAAM Just-in-Time, which was implemented during the year ended December 31, 2010 comparedsecond quarter of 2012, enables us to acquire and own completed timeshare units close to the same period during 2009, driventiming of the sales of such units and to offer financing to the purchaser. The increase in gross VOI sales is principally by andue to a 5.8% increase of 11%in tour flow and a 4.3% increase in VPG. The increase in tour flow reflects our focus on marketing programs directed towards new owner generation, while the change in VPG is attributable to higher pricing due to better yield management and an increase of 3% in tour flow. VPG was positively impacted by (i) a favorable tour flow miximproved close rates resulting from the closure of underperforming sales offices as part of the organizational realignmentour VIP incentive marketing program and (ii) a higher percentage of sales coming from upgrades to existing owners during the year ended December 31, 2010 as compared to the same period during 2009 as a result of changes in the mix of tours. Tour flow reflects the favorable impact of growth in our in-house sales programs, partially offset by the negative impact of the closure of over 25 sales offices during 2009 primarily related to our organizational realignment initiatives.credit pre-screening program. Our provision for loan losses declined $109increased $70 million during the year ended December 31, 2010 as compared to the same period during 2009. Such decline includes (i) $83 million primarily related to improved portfolio performance and mix during the year ended December 31, 2010 as compared to the same period during 2009, partially offset by the impact to the provision from higher gross VOI sales, and (ii) a $26 million impact on our provision for loan losses from the absence of the recognition of revenue previously deferred under the POC method of accounting during the year ended December 31, 2009. Such favorability was partially offset by a $35 million decrease in ancillary revenues primarily associated with a change in the classification of revenues related to incidental operations, which were misclassified on a gross basis during prior periods and classified on a net basis within operating expenses during the second half of 2010.

In addition, net revenues and EBITDA comparisons were favorably impacted by $31 million and $9 million, respectively, during the year ended December 31, 2010 due to commissions earned on VOI sales of $51 million under our WAAM. During the first quarter of 2010, we began our initial implementation of WAAM, which is our fee-for-service vacation ownership sales model designed to capitalize upon the large quantities of newly developed, nearly completed or recently finished condominium or hotel inventory within the current real estate market without assuming the investment that accompanies new construction. We offer turn-key solutions for developers or banks in possession of newly developed inventory, which we will sell for a commission fee through our extensive sales and marketing channels. This model enables us to expand our resort portfolio with little or no capital deployment, while providing additional channels for new owner acquisition. In addition, WAAM may allow us to grow our fee-for-service consumer finance servicing operations and property management business. The commission revenue earned on these sales is included in service and membership fees on the Consolidated Statement of Income.

Under the POC method of accounting, a portion of the total revenues associated with the sale of a VOI is deferred if the construction of the vacation resort has not yet been fully completed. Such revenues are recognized in future periods as construction of the vacation resort progresses. There was no impact from the POC method of accounting during the year ended December 31, 2010 as compared to the recognition of $187 million of previously deferred revenues during the year ended December 31, 2009. Accordingly, net revenues and EBITDA comparisons were negatively impacted by $161 million (including the impact of the provision for loan losses) and $89 million, respectively, as a result of the absence of the recognition ofincrease in gross VOI sales and higher default rate trends as compared to our historical trends. In addition, net revenues previously deferred under the POC method of accounting.

Our netwere favorably impacted by an $8 million increase in ancillary revenues resulting from higher fees generated by non-core operations. Net revenues and EBITDA comparisons associated with propertygenerated by WAAM Fee-for-Service sales decreased by $32 million and $8 million, respectively, due to a shift in sales mix to WAAM Just-in-Time sales.


Property management were positively impacted by $29revenues and EBITDA increased $36 million and $7 million, respectively, duringrespectively. The revenue increase is primarily the year ended December 31, 2010result of (i) $20 million of incremental revenues from the Shell acquisition, (ii) higher reimbursable revenues resulting from increased operating expenses and (iii) higher management fees. Such increase in reimbursable revenues had no impact on EBITDA. The increase in EBITDA is primarily due to growth in the number of units under management, partially offset inShell acquisition.

Consumer financing revenues and EBITDA by increased costs associated with such growth in the number of units under management.

Net revenues were unfavorably impacted by $10$6 million and $8 million, respectively. Excluding $5 million of incremental revenues and EBITDA was favorably impactedcontributed by $24the Shell acquisition, revenues and EBITDA increased $1 million during the year ended December 31, 2010and $3 million, respectively, principally due to lower consumer financing revenues attributable to a

decline in our contract receivable portfolio, more than offset in EBITDA by lower interest costs during the year ended December 31, 2010 as compared to the same period during 2009. We incurred interest expense of $105 million on our securitized debt at ahigher weighted average interest raterates earned on contract receivables, partially offset by a lower average portfolio balance of 6.7% during the year ended December 31, 2010 compared to $139 million at a weighted average interest rate of 8.5% during the year ended December 31, 2009. Our netsuch receivables. Net interest income margin increased from 68% during the year ended December 31, 2009was 78%, flat compared to 75% during the year ended December 31, 20102011 due to:

to (i) a 179 basis point decreasereduction in our weighted average interest rate on our securitized borrowings;

$62 million of decreased average borrowings on our securitized debt facilities;to 4.8% from 5.5% and

(ii) higher weighted average interest rates earned on our contract receivable portfolio.

In addition, EBITDA was negatively impactedreceivables portfolio, offset by $43$151 million (4%) of increased expenses, exclusive of lower interest expenseaverage borrowings on our securitized debt facilities due to higher property management expenses and WAAM relatedadvance rates.


In addition to the items discussed above, EBITDA was unfavorably impacted by increased expenses primarily resulting from:

$4359 million of increased employee and other related expenses primarily due to higher sales commission costs resulting from increased gross VOI sales and rates;

$40 million of increased cost of VOI sales related to the increase in gross VOI sales, net of WAAM sales;

$25 million of increased costs associated with maintenance fees on unsold inventory;

$15 million of increased deed recording costs; and

$10 million of increased litigation expenses.

Such increases were partially offset by:

the absence of $37 million of costs recorded during the year ended December 31, 2009 relating to organizational realignment initiatives (see Restructuring Plan for more details);

$30 million of decreased marketing expenses due to increased tours for new owner generation and a higher intersegment charge from the change in tour mix;

lodging business for use of the Wyndham trade name;

$1152 million of decreased expenses relatedincreased sales commission and administration costs due to our non-core businesses;

higher VOI sales; and

$8 million primarily associated with a change in the classification of revenues related to incidental operations, which were misclassified on a gross basis during prior periods and classified on a net basis within operating expenses during the second half of 2010, partially offset by increased costs related to incentives awarded to owners; and

$532 million of lower non-cash charges to impair the valueincreased general and administrative expenses, primarily from higher employee and IT related costs.



53


Corporate and Other


Corporate and Other revenues decreased $31 million during 2012 compared with 2011 resulting from the elimination of intersegment revenues primarily due to an increase in the license fee charged between the Lodging and Vacation Ownership segments for use of the Wyndham trademark.

Corporate expenses decreased $49increased $20 million in 2010during 2012 compared to 2009. Such decrease primarily resulted from:

with 2011. Corporate expenses include $5 million and $16 million of a $54 million net benefit recorded during 20102012 and 2011, respectively, related to the resolution of and adjustment to certain contingent liabilities and assets resulting from our Separation. Excluding the impact of these net benefits, corporate expenses increased $9 million due primarily due to the settlement of the IRS examination of Cendant’s taxable years 2003 through 2006higher employee related costs.


RESTRUCTURING PLANS
2013 Restructuring Plan
During 2013, we committed to an organizational realignment initiative at our lodging business, primarily focused on July 15, 2010;

the absence of a $6 million net expenseoptimizing its marketing structure. In connection with this initiative, we have recorded during 2009 related to the resolution of and adjustment to certain contingent liabilities and assets;

$3$8 million of favorable impact from foreign exchange hedging contracts;

$2 million resulting from the absence of severance recorded during 2009;personnel-related costs and

the absence of $1 million of costs recorded during 2009 relatingrelated to contract terminations, of which $2 million has been paid in cash and $1 million has been settled non-cash. As of December 31, 2013, we had a liability of $6 million, all of which is expected to be paid in cash by the end of 2014. We anticipate annual net savings from such initiatives to be insignificant as such cost reductions will be redeployed to support other marketing initiatives.


2012 Restructuring Plans
During 2012, we committed to an organizational realignment initiative at our vacation exchange and rentals business, primarily focused on consolidating existing processes and optimizing its structure partially due to a shift by members to transact online resulting from the enhancements we have made to RCI.com. Also during 2012, we implemented an organizational realignment initiative at our vacation ownership business, targeting the elimination of business function redundancies resulting from the Shell acquisition. During 2013, we recorded $2 million of additional facility-related expenses and increased our liability with $1 million of a non-cash adjustment associated with a facility closure. We also reduced our liability with $5 million of cash payments and reversed $1 million of previously recorded personnel costs. As of December 31, 2013, we had a remaining liability of $3 million, which is expected to be paid in cash by January 2017. During 2012, we incurred costs of $7 million and reduced our liability with cash payments of $1 million. We estimate annual net savings from such initiatives (seeto be $13 million.

2010 Restructuring Plan for more details).

Such decreases were partially offset by:

$9 million of higher data security and information technology costs;

$6 million of employee related expenses;

$3 million of funding for the Wyndham charitable foundation; and

$3 million of higher professional fees.

RESTRUCTURING PLANS

2010 RESTRUCTURING PLAN

During 2010, we committed to a strategic realignment initiative at our vacation exchange and rentals business targeted at reducing costs, primarily impacting the operations at certain vacation exchange call centers. During 2011,2013, we incurred $7 million of costs and reduced our liability with $9$1 million of cash payments. The remaining liability of $7$2 million as of December 31, 2013, all of which is facility-related, is expected to be paid in cash; $6 million of facility-relatedcash over the remaining lease term which expires in the first quarter of 2020 and $1 million of personnel-related by the third quarter of 2012. We anticipate annual net savings from such initiative of $8 million.

2008 RESTRUCTURING PLAN

During 2008, we committed to various strategic realignment initiatives targeted principally at reducing costs, enhancing organizational efficiency, reducing our need to access the asset-backed securities market and consolidating and rationalizing existing processes and facilities.2020. During 2011, we incurred additional costs of $7 million and reduced our liability with $7cash payments of $9 million. During 2012, we further reduced our liability with $4 million of cash payments and reversed $1 millionpayments.



54


FINANCIAL CONDITION, LIQUIDITY AND CAPITAL RESOURCES

FINANCIAL CONDITION

   December 31,
2011
   December 31,
2010
   Change 

Total assets

  $        9,023    $        9,416    $        (393

Total liabilities

   6,791     6,499     292  

Total stockholders’ equity

   2,232     2,917     (685

FINANCIAL CONDITION
 December 31,
2013
 December 31,
2012
 Change
Total assets$9,741
 $9,463
 $278
Total liabilities8,116
 7,532
 584
Total equity1,625
 1,931
 (306)

Total assets decreased $393increased $278 million from December 31, 20102012 to December 31, 20112013 primarily due to:

a $195$263 million decreaseincrease in property and equipment primarily related to (i) the acquisition of the Midtown 45 property by a consolidated SPE which is being converted to vacation ownership inventory, (ii) property and equipment additions principally for information technology projects, renovations of owned bungalows at Landal GreenParks and leasehold improvements on a new Corporate facility and (iii) the reclassification of our Corporate headquarters to a capital lease from an operating lease resulting from the extension of the term of such lease, partially offset by current year depreciation of property and equipment;

a $98 million increase in other non-current assets primarily due to the settlementissuance of development advance notes and performance guarantees resulting from new franchise and management agreements executed at our lodging business; and
a portion of our call options$76 million increase in other current assets primarily due to a note received in connection with the sale of unfinished vacation ownership inventory that is subject to conditional repurchase offrom the third-party developer and increased deferred costs and escrow deposits at our vacation rentals businesses principally related to bookings received on vacation rental transactions.

Such increases were partially offset by a portion of our convertible notes;

a $134$136 million decrease in vacation ownership contract receivables, net primarily due to principal collections and loan loss provisions exceeding net loan originations;

originations and a $71$54 million decrease in inventory primarily due to VOI sales and our focus on managing inventory spend.


Total liabilities increased $584 million from December 31, 2012 to December 31, 2013 primarily due to:
a $329 million net increase in long-term debt primarily reflecting (i) the issuance of $850 million of senior unsecured notes, (ii) $124 million of borrowings incurred by the consolidated vacation ownership SPE for the acquisition of the Midtown 45 property and (iii) an $85 million capital lease obligation for our corporate headquarters, partially offset by development spending during 2011;

the early repurchase of $531 million of senior unsecured notes and a $39$125 million decrease in franchise agreementsborrowings under our commercial paper borrowings and revolving credit facility and net payments of other intangiblesdebt of $60 million;

a $121 million increase in other non-current liabilities primarily due to current year amortizationa $82 million obligation resulting from the sale of vacation ownership inventory comprised of land and partially completed improvements that is subject to conditional repurchase from the impairmentthird-party developer and (ii) $32 million of certain franchise andperformance guarantees associated with management agreements executed at our lodging business;
a $53 million increase in deferred income primarily resulting from the growth of arrival-based bookings within our vacation rentals businesses and ancillary marketing activities within our vacation ownership business;
a $53 million increase in accounts payable primarily resulting from homeowner liabilities related to future arrivals within our vacation rentals businesses; and
a $48 million increase in other accrued expenses and other current liabilities primarily related to an obligation related to the sale of unfinished inventory to a third-party developer at our vacation ownership business.

Such increases were partially offset by increased intangibles resultinga $50 million reduction in our securitized debt borrowings.

Total equity decreased $306 million from our acquisitions during 2011;

December 31, 2012 to December 31, 2013 primarily due to:

a $26$590 million decrease in deferred income taxes primarily attributable to a change in the expected timing of the resolutionstock repurchases;

$158 million of our legacy tax issues;dividends; and

a decrease$33 million of $14 million in cash and cash equivalents.

foreign currency translation adjustments.


Such decreases were partially offset by a $76 million increase in property and equipment primarily related to capital expenditures for information technology enhancements, construction of our Wyndham Grand hotel in Orlando and renovations on bungalows at our Landal GreenParks business, partially offset by current year depreciation of property and equipment and the impact of foreign currency translation.

Total liabilities increased $292 million from December 31, 2010 to December 31, 2011 primarily due to:

a $212 million net increase in our securitized vacation ownership debt resulting from higher advance rates on our 2011 securitizations;

a net increase of $59 million in our other long-term debt primarily reflecting the issuance of our $250 million 5.625% senior unsecured notes and a $64 million net increase in outstanding borrowings on our corporate revolver, partially offset by a $138 million net decrease in our derivative liability related to the bifurcated conversion feature associated with our convertible notes, a $95 million decrease related to the repurchase of a portion of our convertible notes and net principal payments on our other long-term debt of $33 million; and

a $44 million increase in deferred income taxes primarily attributable to the utilization of alternative minimum tax credits and depreciation.

Such increases were partially offset by (i) a $30 million decrease in due to former Parent and subsidiaries resulting from the payment and settlement of certain legacy liabilities and (ii) a $23 million decrease in deferred income primarily resulting from shorter membership terms at our vacation exchange and rentals business.

Total stockholders’ equity decreased $685 million from December 31, 2010 to December 31, 2011 primarily due to:

$902 million of share repurchases;

$112 million for the repurchase of warrants;

$99 million of dividends; and

$30 million of currency translation adjustments, net of tax.

Such decreases were partially offset by (i) $417$432 million of net income and (ii) an $18 million increaseattributable to our poolWyndham shareholders.



55


LIQUIDITY AND CAPITAL RESOURCES
Currently

Currently,, our financing needs are supported by cash generated from operations and borrowings under our revolving credit facility.facility and commercial paper programs as well as issuance of long-term unsecured debt. In addition, certain funding requirements of our vacation ownership business are met through the utilization of our bank conduit facility and the issuance of securitized debt to finance vacation ownership contract receivables. We believe that our net cash from operations, cash and cash equivalents, access to our revolving credit facility, commercial paper programs and continued access to the securitization and debt markets provide us with sufficient liquidity to meet our ongoing needs.

During July 2011, we replaced our $980 million revolving credit facility with a $1.0 billion

Our five-year revolving credit facility, thatwhich expires inon July 2016. During June 2011,15, 2018, has a total capacity of $1.5 billion and available capacity of $1.3 billion, net of letters of credit and commercial paper borrowings as of December 31, 2013. We consider outstanding borrowings under our commercial paper programs to be a reduction of the available capacity on our revolving credit facility.
We maintain commercial paper programs under which we renewedmay issue unsecured commercial paper notes up to a maximum amount of $1.25 billion. As of December 31, 2013, we had $210 million of outstanding commercial paper borrowings and extended our$1.0 billion of the total available remaining capacity.
Our two-year securitized vacation ownership bank conduit facility to a two-year conduit facility that expires in June 2013 and has a total capacity of $600 million.

$650 million and available capacity of $388 million as of December 31, 2013. During August 2013, we renewed this facility for a two-year term that expires in August 2015.

We may, from time to time, depending on market conditions and other factors, repurchase our outstanding indebtedness, whether or not such indebtedness trades above or below its face amount, for cash and/or in exchange for other securities or other consideration, in each case in open market purchases and/or privately negotiated transactions.


CASH FLOWS

FLOW

During 20112013 and 2010, we had a2012, the net change in cash and cash equivalents ofwas ($14)1) million and $1$53 million, respectively. The following table summarizes such changes:

   Year Ended December 31, 
   2011  2010  Change 

Cash provided by/(used in):

    

Operating activities

  $        1,003   $        635   $        1368  

Investing activities

   (256  (418  162  

Financing activities

   (753  (219  (534

Effects of changes in exchange rate on cash and cash equivalents

   (8  3    (11
  

 

 

  

 

 

  

 

 

 

Net change in cash and cash equivalents

  $(14 $1   $(15
  

 

 

  

 

 

  

 

 

 

 Year Ended December 31,
 2013 2012 Change
Cash provided by/(used in)     
Operating activities$1,008
 $1,004
 $4
Investing activities(401) (519) 118
Financing activities(605) (431) (174)
Effects of changes in exchange rates on cash and cash equivalents(3) (1) (2)
Net change in cash and cash equivalents$(1) $53
 $(54)

Operating Activities

During the 2011,2013, net cash provided by operating activities increased $368$4 million as compared to 2010 primarily reflecting better2012. Net income growth contributed $34 million to cash provided by operating activities.
Cash provided by operating activities also reflected $36 million of higher cash utilized for working capital (net change in assets and liabilities, excluding the impact of acquisitions) utilization resulting from:

the absence of a net payment of $145 million in 2010 relating to the IRS settlement, which was reflected withinliabilities) primarily due to former Parent and subsidiaries;

$62 million of lower cash utilizationhigher inventory spend offset by a decrease in vacation ownership contract receivables resulting from the recognitionhigher collections and lower originations of deferred ancillary revenues during 2010 at our vacation ownership business; and

contract receivables.

the absence of a $51 million reduction in accrued liabilities recorded during the third quarter of 2010 related to the resolution of and adjustment to certain contingent liabilities and assets.


Also contributing to the increase in net cash from operating activities was $55 million of higher cash income which included a $67 million refund for value-added taxes and related interest income of which $27 million is included in net income and $40 million is in working capital.

Investing Activities

During 2011,2013, net cash used in investing activities decreased $162by $118 million as compared to 2010,2012, which principally reflecting $209reflected $134 million of lower payments for acquisitions and the absence of a $41 million investment made in the Rio Mar joint venture during 2012, partially offset by a $72$51 million increase in capital spendingdevelopment advance payments resulting primarily for construction onfrom new franchise and management agreements executed during the current year at our Wyndham Grand hotel in Orlando and information technology related initiatives.

lodging business.


Financing Activities

During 2011,2013, net cash used in financing activities increased $534by $174 million as compared to 2010,2012, which principally reflects (i) $658 million of higher share repurchases and (ii) $249reflected $150 million of lower proceeds from the issuancenet borrowings of notes.

Such increases in cash outflows were partially offset by (i) $342 million of higher net proceeds related to non-securitized borrowings and (ii) $69 million of higher net proceeds related to securitized vacation ownership debt resulting from higher advance rates on our 2011 securitizations.

Convertible Debt.During 2011, we repurchased a portion of our remaining convertible notes with carrying value of $251 million primarily resulting from the completion of a cash tender offer ($95 million for the portion of convertible notes, including the unamortized discount, and $156 million for the related bifurcated conversion feature) for $262 million. Concurrent with the repurchases, we settled (i) a portion of the call options for proceeds of $155 million, which resulted in an additional loss of $1 million, and (ii) a portion of the warrants with payments of $112 million. As a result of these transactions, we made net payments of $219 million and incurred total losses of $12 million during 2011 and reduced the number of shares related to the warrants (“Warrants”) to approximately 1 million as of December 31, 2011.

During 2010, we utilized some of our cash flow to retire a portion of our convertible notes and settle a related portion of our call options and Warrants. We repurchased approximately 50%, or $114 million face value, of our $230 million convertible notes that had a carrying value of $239 million ($101 million for the portion of convertible notes, including the unamortized discount, and $138 million for the bifurcated conversion feature) for $250 million. Concurrentof lower net borrowings of non-securitized debt, partially offset by $96 million of cash received in connection with the repurchase, we settled (i) a portionsale of our call options for proceedsvacation ownership inventory which is subject to conditional repurchase.



56

Table of $136 million and (ii) a portion of our Warrants with payments of $98 million. As a result of these transactions, we made net payments of $212 million and incurred total losses of $14 million during 2010. This transaction reduced the number of Warrants related to the convertible transaction by approximately 9 million and, as such, we had approximately 9 million Warrants outstanding as of December 31, 2010.

ContentsSenior Unsecured Notes. During the first quarter of 2011, we issued senior unsecured debt for net proceeds of $245 million. We utilized the proceeds from this debt issuance to reduce our outstanding indebtedness, including the repurchase of a portion of our outstanding convertible notes and repayment of borrowings under the revolving credit facility, and for general corporate purposes. For further detailed information about such borrowings, see Note 13 – Long-Term Debt and Borrowing Arrangements.


Capital Deployment


We are focusingfocus on optimizing cash flow and seeking to deploy capital for the highest possible returns. Ultimately, our business objective is to transformgrow our business while transforming our cash and earnings profile primarily by rebalancingmanaging our cash streams to achievederive a greater proportion of EBITDA from our fee-for-service businesses. We intend to continue to invest in select capital and technological improvements across our business. In addition, weWe may also seek to acquire additional franchise agreements, hotel/property management contracts and exclusive agreements for vacation rental properties on a strategic and selective basis either directly oras well as grow the business through investments in joint ventures.

merger and acquisition activities. In addition, we will return cash to shareholders through the repurchase of common stock and payment of dividends.


We expect to generate annual net cash provided by operating activities less property and equipment additions (which we also refer to as capital expenditures) of approximately $750 million during 2014. During 2011,2014, we spent $249 millionanticipate net cash provided by operating activities of approximately $1.0 billion and net cash used on capital expenditures of $235 million to $245 million. Net cash provided by operating activities less capital expenditures amounted to $770 million during 2013, which was comprised of net cash provided by operating activities of approximately $1.0 billion less capital expenditures of $238 million. The decrease in the 2014 expected net cash provided by operating activities less capital expenditures of approximately $20 million is related to the higher anticipated spending on cash taxes offset by better operating performance and working capital utilization during 2014. We believe net cash provided by operating activities less capital expenditures is a useful operating performance measure to evaluate the ability of our operations to generate cash for uses other than capital expenditures and, after debt service and other obligations, our ability to grow our business through acquisitions, development advances, and equity investments, as well as our ability to return cash to shareholders through dividends and development advances primarily on (i) information technology enhancement projects, (ii) $46 million for construction of our Wyndham Grand hotel in Orlando, (iii) renovations of bungalows at our Landal GreenParks business and (iv) equity investments and development advances. share repurchases.

During 2012, we anticipate spending approximately $195 million to $210 million on capital expenditures, equity investments and development advances. Additionally, in an effort to support growth in the Wyndham Hotels and Resorts brand, we plan on investing approximately $200 million in mezzanine and other financing over the next several years.

In addition,2013, we spent $79$129 million relatingrelated to vacation ownership development projects (inventory) during 2011. We anticipate spending on average approximately $150 million annually from 2011 through 2015 on vacation ownership development projects (approximately $110 million to $120 million during 2012), including projects currently under development.. We believe that our vacation ownership business currently has adequate finished inventory on our balance sheet to support vacation ownership sales.sales for at least the next year. During 2014, we anticipate spending approximately $165 million to $175 million on vacation ownership development projects. The average inventory spend on vacation ownership development projects for the 5 year period from 2013 through 2017 is expected to be approximately $200 million annually. After factoring in the anticipated additional average annual spending, of approximately $150 million annually from 2011 through 2015, we expect to have adequate inventory to support vacation ownership sales through at least 2016.

the next 4 to 5 years.


We spent $238 million on capital expenditures during 2013, primarily on information technology enhancement projects, leasehold improvements for a new Corporate facility and renovations of owned bungalows at our Landal GreenParks business.

In addition, during 2013, we utilized $65 million of our net cash provided by operating activities less capital expenditures on development advances primarily at our lodging business related to new franchise and management agreements entered into with multi-unit owners. In an effort to support growth in our lodging business, we will continue to provide development advances which may include additional agreements with multi-unit owners. We will also continue to provide other forms of financial support.

An SPE, that we consolidated into our financial statements, purchased the Midtown 45 property, which is currently being converted to vacation ownership inventory, for $115 million. Such purchase was reported within net assets acquired, net of cash acquired on our Consolidated Statement of Cash Flows. For further information regarding acquisitions, see Note 4 - Acquisitions.

In connection with our focus on optimizing cash flow, we are expanding our approach to our asset-light efforts in vacation ownership by seeking opportunities with financial partners whereby they make strategic investments to develop assets on our behalf. We refer to this as WAAM Just-in-Time. The partner may invest in new ground-up development projects or purchase from us, for cash, existing in-process inventory which currently resides on our balance sheet. The partner will complete the development of the project and we may purchase the finished inventory at a future date as needed or as obligated under the agreement.

We expect that the majority of the expenditures that will be required to pursue our capital spending programs, strategic investments and vacation ownership development projects will be financed with cash flow generated through operations. Additional expenditures are financed with general unsecured corporate borrowings, including through the use of available capacity under our revolving credit facility.

facility and commercial paper programs.





57


Share Repurchase Program

We expect to generate annual net cash provided by operating activities less capital expenditures, equity investments and development advances in the range of approximately $600 million to $700 million in 2012. A portion of this cash flow is expected to be returned to our shareholders in the form of share repurchases.

On August 20, 2007, our Board of Directors (the “Board”) authorized a stock repurchase program that enabledenables us to purchase up to $200 million of our common stock. OnThe Board has since authorized five increases to the repurchase program, most recently on July 22, 2010, the Board increased the authorization by $30023, 2013 for $750 million, and further increased the authorization by $500 million on both April 25, 2011 and August 11, 2011, bringing the total share authorization under our current program to $1.5$3.0 billion. From August 20, 2007 through December 31, 2010,2012, we repurchased 11.453 million shares at an average price of $25.78$34.33 for a cost of $295 million$1.8 billion and repurchase capacity increased $53 million from proceeds received from stock option exercises as of December 31, 2010. During 2011, we repurchased 28.7 million shares at an average price of $31.45 for a cost of $902 million and repurchase capacity increased $11$77 million from proceeds received from stock option exercises. Such repurchase capacity will continue to be increased by proceeds received from future stock option exercises. As of December 31, 2011,During 2013, we repurchased a total of 40.19.7 million shares at an average price of $29.83$60.93 for a cost of $1.2 billion under our current authorization and had $367 million remaining availability under our program.

During the period January 1, 2012 through February 16, 2012,$590 million. As of December 31, 2013, we repurchased an additional 2a total of 62.7 million shares at an average price of $40.04$38.44 for a cost of $79$2.4 billion under the current authorization and had $667 million remaining availability under our program.

During the period January 1, 2014 through February 13, 2014, we repurchased an additional 0.7 million shares at an average price of $71.02 for a cost of $50 million. We currently have $295$617 million remaining availability in our program. The amount and timing of specific repurchases are subject to market conditions, applicable legal requirements and other factors. Repurchases may be conducted in the open market or in privately negotiated transactions.

Contingent Tax Liabilities

On July 15, 2010, Cendant and the IRS agreed to settle the IRS examination of Cendant’s taxable years 2003 through 2006. During such period, we and Realogy were included in Cendant’s tax returns. The agreement with the IRS closes the IRS examination for tax periods prior to the date of Separation, July 31, 2006. During September 2010, we received $10 million in payment from Realogy and paid $155 million for all such tax liabilities, including the final interest payable, to Cendant who is the taxpayer. We made such payment from cash flow generated through operations and the use of available capacity under our $970 million revolving credit facility.

As a result of the agreement with the IRS, we (i) reversed $190 million in net deferred tax liabilities allocated from Cendant on the Separation Date with a corresponding increase to stockholders’ equity and (ii) recognized a $55 million gain ($42 million, net of tax) with a corresponding decrease to general and administrative expenses during the third quarter of 2010. During the fourth quarter of 2010, we recorded a $2 million reduction to deferred tax assets allocated from Cendant on the Separation Date with a corresponding decrease to stockholders’ equity (see Note 23 — Separation Adjustments and Transactions with Former Parent and Subsidiaries for more information).

Financial Obligations

Our indebtedness consisted of:

   December 31,
2011
   December 31,
2010
 

Securitized vacation ownership debt: (a)

    

Term notes

  $        1,625    $        1,498  

Bank conduit facility(b)

   237     152  
  

 

 

   

 

 

 

Total securitized vacation ownership debt

  $1,862    $1,650  
  

 

 

   

 

 

 

Long-term debt:

    

Revolving credit facility (due July 2016)(c)

  $218    $154  

6.00% senior unsecured notes (due December 2016)(d)

   811     798  

9.875% senior unsecured notes (due May 2014)(e)

   243     241  

3.50% convertible notes (due May 2012)(f)

   36     266  

7.375% senior unsecured notes (due March 2020)(g)

   247     247  

5.75% senior unsecured notes (due February 2018)(h)

   247     247  

5.625% senior unsecured notes (due March 2021)(i)

   245       

Vacation rentals capital leases(j)

   102     115  

Other

   4     26  
  

 

 

   

 

 

 

Total long-term debt

  $2,153    $2,094  
  

 

 

   

 

 

 

(a)

Represents non-recourse debt that currently is securitized through 13 bankruptcy-remote special purpose entities (“SPEs”), the creditors of which have no recourse to us for principal and interest.

(b)

Represents a non-recourse vacation ownership bank conduit facility, with a term through June 2013, whose capacity is subject to our ability to provide additional assets to collateralize the facility. As of December 31, 2011, the total available capacity of the facility was $363 million.

(c)

The revolving credit facility has a total capacity of $1.0 billion, which includes availability for letters of credit. As of December 31, 2011, we had $11 million of letters of credit outstanding and, as such, the total available capacity of the revolving credit facility was $771 million.

(d)

Represents senior unsecured notes we issued during December 2006. The balance as of December 31, 2011 represents $800 million aggregate principal less $2 million of unamortized discount, plus $13 million of unamortized gains from the settlement of a derivative.

(e)

Represents senior unsecured notes we issued during May 2009. The balance as of December 31, 2011 represents $250 million aggregate principal less $7 million of unamortized discount.

(f)

Represents convertible notes issued by us during May 2009, which includes debt principal, less unamortized discount, and a liability related to a bifurcated conversion feature. During 2011, we repurchased a portion of our outstanding convertible notes (see Note 13 – Long-term Debt and Borrowing Arrangements for further details). The following table details the components of the convertible notes:

   December 31,
2011
   December 31,
2010
 

Debt principal

  $                12    $                116  

Unamortized discount

        (12
  

 

 

   

 

 

 

Debt less discount

   12     104  

Fair value of bifurcated conversion feature(*)

   24     162  
  

 

 

   

 

 

 

Convertible notes

  $36    $266  
  

 

 

   

 

 

 

(*)

We also have an asset with a fair value equal to the bifurcated conversion feature, which represents cash-settled call options that we purchased concurrent with the issuance of the convertible notes.

(g)

Represents senior unsecured notes we issued during February 2010. The balance as of December 31, 2011 represents $250 million aggregate principal less $3 million of unamortized discount.

(h)

Represents senior unsecured notes we issued during September 2010. The balance as of December 31, 2011 represents $250 million aggregate principal less $3 million of unamortized discount.

(i)

Represents senior unsecured notes we issued during March 2011. The balance as of December 31, 2011 represents $250 million aggregate principal less $5 million of unamortized discount.

(j)

Represents capital lease obligations with corresponding assets classified within property and equipment on our Consolidated Balance Sheets.

2011 Debt Issuances

During 2011, we issued senior unsecured notes, closed three term securitizations, renewed our securitized bank conduit facility, repurchased a portion of our convertible notes and replaced our revolving credit facility. For further detailed information about such debt, see Note 13 — Long-term Debt and Borrowing Arrangements.

Capacity

As of December 31, 2011, available capacity under our borrowing arrangements was as follows:

   Securitized bank
conduit facility (a)
   Revolving credit
facility
 

Total capacity

  $                600    $           1,000  

Less: Outstanding borrowings

   237     218  
  

 

 

   

 

 

 

Available capacity

  $363    $782(b) 
  

 

 

   

 

 

 

(a)

The capacity of this facility is subject to our ability to provide additional assets to collateralize additional securitized borrowings.

(b)

The capacity under our revolving credit facility includes availability for letters of credit. As of December 31, 2011, the available capacity of $782 million was further reduced to $771 million due to the issuance of $11 million of letters of credit.

Transfer and Servicing of Financial Assets

We pool qualifying vacation ownership contract receivables and sell them to bankruptcy-remote entities. Vacation ownership contract receivables qualify for securitization based primarily on the credit strength of the VOI purchaser to whom financing has been extended. Vacation ownership contract receivables currently are securitized through 13 bankruptcy-remote SPEs that are consolidated within our Consolidated Financial Statements. As a result, we do not recognize gains or losses resulting from these securitizations at the time of sale to the SPEs. Interest income is recognized when earned over the contractual life of the vacation ownership contract receivables. We service the securitized vacation ownership contract receivables pursuant to servicing agreements negotiated on an arms-length basis based on market conditions. The activities of these SPEs are limited to (i) purchasing vacation ownership contract receivables from our vacation ownership subsidiaries; (ii) issuing debt securities and/or borrowing under a conduit facility to fund such purchases; and (iii) entering into derivatives to hedge interest rate exposure. The bankruptcy-remote SPEs are legally separate from us. The receivables held by the bankruptcy-remote SPEs are not available to our creditors and legally are not our assets. Additionally, the creditors of these SPEs have no recourse to us for principal and interest.

The assets and liabilities of these vacation ownership SPEs are as follows:

   December 31,
2011
   December 31,
2010
 

Securitized contract receivables, gross

  $        2,485    $        2,703  

Securitized restricted cash

   132     138  

Interest receivables on securitized contract receivables

   20     22  

Other assets (a)

   1     2  
  

 

 

   

 

 

 

Total SPE assets(b)

   2,638     2,865  
  

 

 

   

 

 

 

Securitized term notes

   1,625     1,498  

Securitized conduit facilities

   237     152  

Other liabilities(c)

   11     22  
  

 

 

   

 

 

 

Total SPE liabilities

   1,873     1,672  
  

 

 

   

 

 

 

SPE assets in excess of SPE liabilities

  $765    $1,193  
  

 

 

   

 

 

 

(a)

Includes interest rate derivative contracts and related assets.

(b)

Excludes deferred financing costs of $26 million and $22 million as of December 31, 2011 and 2010, respectively, related to securitized debt.

(c)

Primarily includes interest rate derivative contracts and accrued interest on securitized debt.

In addition, we have vacation ownership contract receivables that have not been securitized through bankruptcy-remote SPEs. Such gross receivables were $757 million and $641 million as of December 31, 2011 and 2010, respectively. A summary of total vacation ownership receivables and other securitized assets, net of securitized liabilities and the allowance for loan losses, is as follows:

   December 31,
2011
  December 31,
2010
 

SPE assets in excess of SPE liabilities

  $765   $1,193  

Non-securitized contract receivables

   757    641  

Allowance for loan losses

   (394  (362
  

 

 

  

 

 

 

Total, net

  $        1,128   $        1,472  
  

 

 

  

 

 

 

Covenants


LONG-TERM DEBT COVENANTS
The revolving credit facility is subject to covenants including the maintenance of specific financial ratios. The financial ratio covenants consist of a minimum consolidated interest coverage ratio of at least 3.02.5 to 1.0 as of the measurement date and a maximum consolidated leverage ratio not to exceed 3.754.0 to 1.0 as of the measurement date.date (provided that the consolidated leverage ratio may be increased for a limited period to 5.0 to 1.0 in connection with a material acquisition). The consolidated interest coverage ratio is calculated by dividing consolidated EBITDA (as defined in the credit agreement) by consolidated interest expense (as defined in the credit agreement), both as measured on a trailing 12 month basis preceding the measurement date. As of December 31, 2011,2013, our consolidated interest coverage ratio was 9.28.5 times. Consolidated interest expense excludes, among other things, interest expense on any securitization indebtedness (as defined in the credit agreement). The consolidated leverage ratio is calculated by dividing consolidated total indebtedness (as defined in the credit agreement and which excludes, among other things, securitization indebtedness) as of the measurement date by consolidated EBITDA as measured on a trailing 12 month basis preceding the measurement date. As of December 31, 2011,2013, our consolidated leverage ratio was 2.12.7 times. Covenants in this credit facility also include limitations on indebtedness of material subsidiaries; liens; mergers, consolidations, liquidations and dissolutions; and the sale of all or substantially all of our assets; and sale and leaseback transactions.assets. Events of default in this credit facility include failure to pay interest, principal and fees when due; breach of a covenant or warranty; acceleration of or failure to pay other debt in excess of $50 million (excluding securitization indebtedness); insolvency matters; and a change of control.

The 6.00% senior unsecured notes, 9.875% senior unsecured notes, 7.375% senior unsecured notes, 5.75% senior unsecured notes and 5.625%

All of our senior unsecured notes contain various covenants including limitations on liens, limitations on potential sale and leaseback transactions and change of control restrictions. In addition, there are limitations on mergers, consolidations and potential sale of all or substantially all of our assets. Events of default in the notes include failure to pay interest and principal when due, breach of a covenant or warranty, acceleration of other debt in excess of $50 million (excluding securitization indebtedness) and insolvency matters. The convertible notes do not contain affirmative or negative covenants, however, the limitations on mergers, consolidations and potential sale of all or substantially all of our assets and the events of default for our senior unsecured notes are applicable to such notes. Holders of the convertible notes have the right to require us to repurchase the convertible notes at 100% of principal plus accrued and unpaid interest in the event of a fundamental change, defined to include, among other things, a change of control, certain recapitalizations and if our common stock is no longer listed on a national securities exchange.

As of December 31, 2011,2013, we were in compliance with all of the financial covenants described above.

Each of our non-recourse, securitized term notes and the bank conduit facility contain various triggers relating to the performance of the applicable loan pools. If the vacation ownership contract receivables pool that collateralizes one of our securitization notes fails to perform within the parameters established by the contractual triggers (such as higher default or delinquency rates), there are provisions pursuant to which the cash flows for

that pool will be maintained in the securitization as extra collateral for the note holders or applied to accelerate the repayment of outstanding principal to the note holders. As of December 31, 2011,2013, all of our securitized loan pools were in compliance with applicable contractual triggers.

LIQUIDITY RISK


LIQUIDITY RISK
Our vacation ownership business finances certain of its receivables through (i) an asset-backed bank conduit facility and (ii) periodically accessing the capital markets by issuing asset-backed securities. None of the currently outstanding asset-backed securities contains any recourse provisions to us other than interest rate risk related to swap counterparties (solely to the extent that the amount outstanding on our notes differs from the forecasted amortization schedule at the time of issuance).

We believe that our bank conduit facility, with a term through June 2013August 2015 and a total capacity of $600$650 million, combined with our ability to issue term asset-backed securities, should provide sufficient liquidity for our expected sales pace and we expect to have available liquidity to finance the sale of VOIs.

Our $1.0 billion five-year revolving credit agreement,

As of December 31, 2013, we had $388 million of availability under our asset-backed bank conduit facility. Any disruption to the asset-backed securities market could adversely impact our ability to obtain such financings.

58


We maintain commercial paper programs under which expires in July 2016, containswe may issue unsecured commercial paper notes up to a provision that ismaximum amount of $1.25 billion. We allocate a condition of an extension of credit. The provision, which was standard market practice for issuersportion of our rating and industry at the time ofavailable capacity under our revolver renewal, allows the lenders to withhold an extension of credit if the representations and warranties we made at the time we executed the revolving credit facility agreement are not true and correct, in all material respects, at the time of the request of the extension of credit including if a development or event has or would reasonably be expected to have a material adverse effect on our business, assets, operations or condition, financial or otherwise. The application of the material adverse effect provision contains exclusions for the impact resulting from disruptions in, or the inability of companies engaged in businesses similar to those engaged in by us and our subsidiaries to consummate financingsrepay outstanding commercial paper borrowings in the asset backed securities or conduit market.

event that the commercial paper market is not available to us for any reason when outstanding borrowings mature. As of December 31, 2013, we had $210 million of outstanding borrowings and the total available capacity was $1.0 billion under these programs.

We primarily utilize surety bonds at our vacation ownership business for sales and development transactions in order to meet regulatory requirements of certain states. In the ordinary course of our business, we have assembled commitments from twelvethirteen surety providers in the amount of $1.2 billion, of which we had $296$328 million was outstanding as of December 31, 2011.2013. The availability, terms and conditions and pricing of such bonding capacity isare dependent on, among other things, continued financial strength and stability of the insurance company affiliates providing suchthe bonding capacity, the general availability of such capacity and our corporate credit rating. If suchthe bonding capacity is unavailable, or alternatively, if the terms and conditions and pricing of suchthe bonding capacity are unacceptable to us, our vacation ownership business could be negatively impacted.

Our liquidity position may also be negatively affected by unfavorable conditions in the capital markets in which we operate or if our vacation ownership contract receivables portfolios do not meet specified portfolio credit parameters. Our liquidity as it relates to our vacation ownership contract receivables securitization program could be adversely affected if we were to fail to renew or replace our conduit facility on its expiration date, or if a particular receivables pool were to fail to meet certain ratios, which could occur in certain instances if the default rates or other credit metrics of the underlying vacation ownership contract receivables deteriorate. Our ability to sell securities backed by our vacation ownership contract receivables depends on the continued ability and willingness of capital market participants to invest in such securities.

As of December 31, 2011, we had $363 million of availability under our asset-backed bank conduit facility. Any disruption to the asset-backed or commercial paper markets could adversely impact our ability to obtain such financings.

Our senior unsecured debt is rated Baa3 with a “stable outlook” by Moody’s Investors Service and BBB- with a “stable outlook” by both Standard and Poor’s. During October 2011, Moody’s Investors Service upgraded our senior unsecured debt rating to Baa3 with a “stable outlook”.Poor’s and Fitch Rating Agency. A security rating is not a recommendation to buy, sell or hold securities and is subject to revision or withdrawal by the assigning rating organization. Reference in this report to any such credit rating is intended for the limited

purpose of discussing or referring to aspects of our liquidity and of our costs of funds. Any reference to a credit rating is not intended to be any guarantee or assurance of, nor should there be any undue reliance upon, any credit rating or change in credit rating, nor is any such reference intended as any inference concerning future performance, future liquidity or any future credit rating.

As a result of the sale of Realogy on April 10, 2007, Realogy’s senior debt credit rating was downgraded to below investment grade. Under the Separation Agreement, if Realogy experienced such a change of control and suffered such a ratings downgrade, it was required to post a letter of credit in an amount acceptable to us and Avis Budget Group to satisfy the fair value of Realogy’s indemnification obligations for the Cendant legacy contingent liabilities in the event Realogy does not otherwise satisfy such obligations to the extent they become due. On April 26, 2007, Realogy posted a $500 million irrevocable standby letter of credit from a major commercial bank in favor of Avis Budget Group and upon which demand may be made if Realogy does not otherwise satisfy its obligations for its share of the Cendant legacy contingent liabilities. The letter of credit can be adjusted from time to time based upon the outstanding contingent liabilities and has an expiration date of September 2013, subject to renewal and certain provisions. During December 2011, such letter of credit was reduced to $70 million. The posting of this letter of credit does not relieve or limit Realogy’s obligations for these liabilities.

SEASONALITY


SEASONALITY
We experience seasonal fluctuations in our net revenues and net income from our franchise and management fees, commission income earned from renting vacation properties, annual subscription fees or annual membership dues, as applicable, and exchange and member-related transaction fees and sales of VOIs. Revenues from franchise and management fees are generally higher in the second and third quarters than in the first or fourth quarters, because of increased leisure travel during the spring and summer months. Revenues from vacation rentals are generally highest in the third quarter, when vacation rentalsarrivals are highest.highest, combined with a compressed booking window. Revenues from vacation exchange and member-related transaction fees are generally highest in the first quarter, which is generally when members of our vacation exchange business plan and book their vacations for the year. Revenues from sales of VOIs are generally higher in the third quarter than in other quarters. The seasonality of our business may cause fluctuations in our quarterly operating results. As we expand into new markets and geographical locations, we may experience increased or different seasonality dynamics that create fluctuations in operating results different from the fluctuations we have experienced in the past.


COMMITMENTS AND CONTINGENCIES
SEPARATION ADJUSTMENTSAND TRANSACTIONSWITH FORMER PARENTAND SUBSIDIARIES

Transfer of Cendant Corporate LiabilitiesWe are involved in claims, legal and Issuance of Guarantees to Cendantregulatory proceedings and Affiliates

Pursuant to the Separation and Distribution Agreement, upon the distribution of our common stock to Cendant shareholders, we entered into certain guarantee commitments with Cendant (pursuant to the assumption of certain liabilities and the obligation to indemnify Cendant, Realogy and Travelport for such liabilities) and guarantee commitmentsgovernmental inquiries related to deferred compensation arrangements with eachour business. Litigation is inherently unpredictable and, although we believe that our accruals are adequate and/or that we have valid defenses in these matters, unfavorable results could occur. As such, an adverse outcome from such proceedings for which claims are awarded in excess of Cendant and Realogy. These guarantee arrangements primarily relate to certain contingent litigation liabilities, contingent tax liabilities, and Cendant contingent and other corporate liabilities, of which we assumed and are responsible for 37.5% while Realogy is responsible for the remaining 62.5%. The remaining amount of liabilities which we assumed in connection with the Separation was $49 million and $78 million as of December 31, 2011 and 2010, respectively. These amounts were comprised of certain Cendant corporate liabilities which were recorded on the books of Cendant as well as additional liabilities which were established for guarantees issued at the date of Separation related to certain unresolved contingent matters and certain others that could arise during the guarantee period. Regarding the guarantees,accrued, if any, of the companies responsible for allcould be material to us with respect to earnings or a portion of such liabilities were to defaultcash flows in its payment of costs or expenses related to any such liability, we would be responsible for a portion of the defaulting party or parties’ obligation. We also provided a default guarantee related to certain deferred compensation arrangements related to certain current and former senior officers and directors of Cendant,

Realogy and Travelport. These arrangements, which are discussed in more detail below, have been valued upon the Separation in accordance with the guidance for guarantees and recorded as liabilities on the Consolidated Balance Sheets. To the extent such recorded liabilities are not adequate to cover the ultimate payment amounts, such excess will be reflected as an expense to the results of operations in future periods.

given reporting period. As of December 31, 2011,2013, the $49 million of Separation related liabilities is comprised of $41 million for tax liabilities, $3 million for liabilities of previously sold businesses of Cendant, $3 million for other contingent and corporate liabilities and $2 million of liabilities where the calculated guarantee amount exceeded the contingent liability assumed at the date of Separation. In connection with these liabilities, $10 million is recorded in current due to former Parent and subsidiaries and $37 million is recorded in long-term due to former Parent and subsidiaries as of December 31, 2011 on the Consolidated Balance Sheet. We will indemnify Cendant for these contingent liabilities and therefore any payments would be made to the third party through the former Parent. The $2 million relating to guarantees is recorded in other current liabilities as of December 31, 2011 on the Consolidated Balance Sheet. The actual timing of payments relating to these liabilities is dependent on a variety of factors beyond our control. See Contractual Obligations for the estimated timingpotential exposure resulting from adverse outcomes of such payments. In addition, aslegal proceedings could, in the aggregate, range up to approximately $18 million in excess of December 31, 2011,recorded accruals. However, we had $3 milliondo not believe that the impact of receivables due from former Parent and subsidiaries primarily relatingsuch litigation should result in a material liability to income taxes, which is recordedus in other current assets on the Consolidated Balance Sheet. Such receivables totaled $4 million asrelation to our consolidated financial position or liquidity.



59


CONTRACTUAL OBLIGATIONS

The following table summarizes our future contractual obligations for the twelve month periods beginning on January 1st1st of each of the years set forth below:

      2012          2013          2014          2015          2016          Thereafter          Total     

Securitized debt(a)

   $196       $249       $368       $205       $201       $643       $1,862    

Long-term debt

  46      11      255      12      1,041      788      2,153    

Interest on debt(b)

  212      207      187      176      170      156      1,108    

Operating leases

  83      57      46      45      41      294      566    

Other purchase commitments (c)

  181      45      28      20      19      142      435    

Contingent liabilities(d)

  10      39      —      —      —      —      49    
 

 

 

  

 

 

  

 

 

  

 

 

  

 

 

  

 

 

  

 

 

 

Total (e)

   $    728       $    608       $    884       $    458       $    1,472       $    2,023       $    6,173    
 

 

 

  

 

 

  

 

 

  

 

 

  

 

 

  

 

 

  

 

 

 

 2014 2015 2016 2017 2018 Thereafter Total
Securitized debt (a)
$184
 $219
 $381
 $189
 $186
 $751
 $1,910
Long-term debt (b)
49
 47
 364
 330
 649
 1,492
 2,931
Interest on debt (c)
167
 160
 150
 123
 106
 262
 968
Operating leases90
 70
 53
 48
 44
 230
 535
Other purchase commitments121
 97
 61
 29
 13
 24
 345
Inventory sold subject to conditional repurchase (d)
47
 37
 40
 42
 46
 153
 365
Separation liabilities (e)
25
 14
 
 
 
 
 39
Total (f) (g)
$683
 $644
 $1,049
 $761
 $1,044
 $2,912
 $7,093
(a)(a) 

Represents debt that currently is securitized through 13 bankruptcy-remote SPEs, the creditors to which have no recourse to us for principal and interest.

(b)(b) 

Includes a $124 million purchase commitment for WAAM Just-in-Time inventory from an SPE, which is consolidated in our financial statements, of which $107 million is included in long-term debt.

(c)
Includes interest on both securitized and long-term debt; estimated using the stated interest rates on our long-term debt and the swapped interest rates on our securitized debt.

(c)(d) 

Primarily represents commitments relatedRepresents obligations to the development ofrepurchase completed vacation ownership propertiesproperty from a third-party developer (See Note 17 –Commitments and information technology. Total includes approximately $100 million of vacation ownership development commitments, which we may terminate at minimal to no cost.

Contingencies for further details).
(d)(e) 

Primarily represents certain contingent litigation liabilities, contingent tax liabilities and 37.5% of Cendant contingent and other corporateRepresents liabilities which we assumed and are responsible for pursuant to our separation from Cendant.

Separation (See Note 23 –Separation Adjustments and Transactions with Former Parent and Subsidiaries for further details).
(e)(f) 

Excludes (i) $29 $36million of our liability for unrecognized tax benefits associated with the guidance for uncertainty in income taxes since it is not reasonably estimatableestimable to determine the periods in which such liability would be settled with the respective tax authorities and (ii) a $13$15 million net pension liability as it is not reasonably estimatableestimable to determine the periods in which such liability would be settled.

(g)
Excludes other guarantees and indemnifications at our vacation ownership and lodging businesses as it is not reasonably estimable to determine the periods in which such commitments would be settled (See Other Commercial Commitments and Off-Balance Sheet Arrangements below).

In addition to the above and in connection with our separation from Cendant,Separation, we entered into certain guarantee commitments with Cendant (pursuant to our assumption of certain liabilities and our obligation to indemnify Cendant, Realogy and Travelport for such liabilities) and guarantee commitments related to deferred compensation arrangements with each of Cendant and Realogy. These guarantee arrangements primarily relate to certain contingent litigation liabilities, contingent tax liabilities, and Cendant contingent and other corporate liabilities, of which we assumed and are responsible for 37.5% of these Cendant liabilities. Additionally, if any of

the companies responsible for all or a portion of such liabilities were to default in its payment of costs or expenses related to any such liability, we are responsible for a portion of the defaulting party or parties’ obligation. We also provide a default guarantee related to certain deferred compensation arrangements related to certain current and former senior officers and directors of Cendant and Realogy. These arrangements were valued upon our separation from CendantSeparation with the assistance of third-party experts in accordance with guidance for guarantees and recorded as liabilities on our balance sheet. To the extent such recorded liabilities are not adequate to cover the ultimate payment amounts, such excess will be reflected as an expense to our results of operations in future periods. See Separation Adjustments and Transactions with former Parent and Subsidiaries discussion for details of guaranteed liabilities.


OTHER COMMERCIAL COMMITMENTS AND OFF-BALANCE SHEET ARRANGEMENTS
OTHER COMMERCIAL COMMITMENTSAND OFF-BALANCE SHEET ARRANGEMENTS

Purchase Commitments. In the normal course of business, we make various commitments to purchase goods or services from specific suppliers, including those related to vacation ownership resort development and other capital expenditures. Purchase commitments made by us as of December 31, 20112013 aggregated $435$345 million. Individually, such commitments range as high as $97 million related to the development of a vacation ownership resort. Approximately $316$200 million of the commitments relate to the development of vacation ownership properties and information technology.

Standard Guarantees/Indemnifications.In the ordinary course of business, we enter into agreements that contain standard guarantees and indemnities whereby we indemnify another party for specified breaches of or third-party claims relating to an underlying agreement. Such underlying agreements are typically entered into by one of our subsidiaries. The various underlying agreements generally govern purchases, sales or outsourcing of products or services, leases of real estate, licensing of software and/or development of vacation ownership properties, access to credit facilities, derivatives and issuances of debt securities. While a majority of these guarantees and indemnifications extend only for the duration of the underlying agreement, some survive the expiration of the agreement. We are not able to estimate the maximum potential amount of future payments to be made under these guarantees and indemnifications as the triggering events are not predictable. In certain cases we maintain insurance coverage that may mitigate any potential payments.


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Other Guarantees/Indemnifications.In the ordinary course of business, our vacation ownership business provides guarantees to certain owners’ associations for funds required to operate and maintain vacation ownership properties in excess of assessments collected from owners of the VOIs. We may be required to fund such excess as a result of unsold Company-owned VOIs or failure by owners to pay such assessments. In addition, from time to time, we will agree to reimburse certain owner associations up to 75% of their uncollected assessments. These guarantees extend for the duration of the underlying subsidy or similar agreement (which generally approximate one year and are renewable at our discretion on an annual basis) or until a stipulated percentage (typically 80% or higher) of related VOIs are sold. The maximum potential future payments that we could be required to make under these guarantees was approximately $372$342 million as of December 31, 2011.2013. We would only be required to pay this maximum amount if none of the assessed owners assessed paid their assessments. Any assessments collected from the owners of the VOIs would reduce the maximum potential amount of future payments to be made by us. Additionally, should we be required to fund the deficit through the payment of any owners’ assessments under these guarantees, we would be permitted access to the property for our own use and may use that property to engage in revenue-producing activities, such as rentals. During 2011, 20102013, 2012 and 2009,2011, we made payments related to these guarantees of $17$18 million, $12$18 million and $10$17 million, respectively. As of December 31, 20112013 and 2010,2012, we maintained a liability in connection with these guarantees of $24$30 million and $17$22 million, respectively, on our Consolidated Balance Sheets.

From time to time, we may enter into a hotel management agreement that provides the hotel owner with a minimum return. Under such agreement, we would be required to compensate for any shortfall over the life of the management agreement up to a specified aggregate amount. Our exposure under these guarantees is partially mitigated by our ability to terminate any such management agreement if certain targeted operating results are not

met. Additionally, we are able to recapture a portion or all of the shortfall payments and any waived fees in the event that future operating results exceed targets. As of December 31, 2011, the maximum potential amount of future payments to be made under these guarantees was $16 million with an annual cap of $3 million or less. As of both December 31, 2011 and 2010, we maintained a liability in connection with these guarantees of less than $1 million on our Consolidated Balance Sheets.

As part of our WAAM Fee-for-Service, we may guarantee to reimburse the developer a certain payment or to purchase from the developer, inventory associated with the developer’s resort property for a percentage of the original sale price if certain future conditions exist. The maximum potential future payments that we could be required to make under these guarantees was approximately $31$48 million as of December 31, 2011.2013. As of both December 31, 20112013 and 2010,2012, we had no recognized liabilities in connection with these guarantees.

From time to time, we may enter into a hotel management agreement that provides the hotel owner with a guarantee of a certain level of profitability based upon various metrics. Under such an agreement, we would be required to compensate the hotel owner for any shortfall over the life of the management agreement up to a specified aggregate amount. For certain agreements, we may be able to recapture a portion or all of the shortfall payments in the event that future operating results exceed targets. As of December 31, 2013, the maximum potential amount of future payments to be made under these guarantees was $136 million with an annual cap of $39 million. As of December 31, 2013, we maintained a liability in connection with these guarantees of $45 million, on our Consolidated Balance Sheet (see Note 17 - Commitments and Contingencies).
Securitizations. We pool qualifying vacation ownership contract receivables and sell them to bankruptcy-remote entities all of which are consolidated into the accompanying Consolidated Balance Sheet as of December 31, 2011.2013.

Letters of Credit. As of December 31, 2011 and 2010,2013, we had $11$55 million and $28 million, respectively, of irrevocable standby letters of credit outstanding, of which mainly support$9 million were under our revolving credit facility. As of December 31, 2012, we had $23 million of irrevocable standby letters of credit outstanding, of which $11 million were under our revolving credit facility. Such letters of credit issued during 2013 and 2012 primarily supported the securitization of vacation ownership contract receivables fundings, certain insurance policies and development activity at our vacation ownership business.

CRITICAL ACCOUNTING POLICIESSurety Bonds

. As of December 31, 2013, we had assembled commitments from thirteen surety providers in the amount of $1.2 billion, of which $328 million was outstanding (See Note 17- Commitments and Contingencies).


CRITICAL ACCOUNTING POLICIES
In presenting our financial statements in conformity with generally accepted accounting principles, we are required to make estimates and assumptions that affect the amounts reported therein. Several of the estimates and assumptions we are required to make relate to matters that are inherently uncertain as they pertain to future events. However, events that are outside of our control cannot be predicted and, as such, they cannot be contemplated in evaluating such estimates and assumptions. If there is a significant unfavorable change to current conditions, it could result in a material impact to our consolidated results of operations, financial position and liquidity. We believe that the estimates and assumptions we used when preparing our financial statements were the most appropriate at that time. Presented below are those accounting policies that we believe require subjective and complex judgments that could potentially affect reported results. However, the majority of our businesses operate in environments where we are paid a fee for a service performed, and therefore the results of the majority of our recurring operations are recorded in our financial statements using accounting policies that are not particularly subjective, nor complex.

Vacation Ownership Revenue Recognition. Our sales of VOIs are either cash sales or seller-financed sales. In order for us to recognize revenues of VOI sales under the full accrual method of accounting describedas prescribed in the guidance for sales of real estate for fully constructed inventory, a binding sales contract must have been executed, the statutory rescission period must have expired (after which time the purchasers are not entitled to a refund except for non-delivery by us), receivables must have been deemed collectible and the remainder of our obligations must have been substantially completed. In addition, before we

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recognize any revenues on VOI sales, the purchaser of the VOI must have met the initial investment criteria and, as applicable, the continuing investment criteria, by executing a legally binding financing contract. A purchaser has met the initial investment criteria when a minimum down payment of 10% is received by us. In accordance with the requirements of the guidance for real estate time-sharing transactions, we must also take into consideration the fair value of certain incentives provided to the purchaser when assessing the adequacy of the purchaser’s initial investment. In those cases where financing is provided to the purchaser by us, the purchaser is obligated to remit monthly payments under financing contracts that represent the purchaser’s continuing investment. The contractual terms of seller-provided financing arrangements require that the contractual level of annual principal payments be sufficient to amortize the loan over a customary period for the VOI being financed, which is generally ten years, and payments under the financing contracts begin within 45 days of the sale and receipt of the minimum down payment of 10%.

If all of the criteria for a VOI sale to qualify under the full accrual method of accounting have been met, as discussed above, except that construction of the VOI purchased is not complete, we recognize revenues using the POC method of accounting provided that the preliminary construction phase is complete and that a minimum sales level has been met (to assure that the property will not revert to a rental property). The preliminary stage of development is deemed to be complete when the engineering and design work is complete, the construction contracts have been executed, the site has been cleared, prepared and excavated, and the building foundation is complete. The completion percentage is determined by the proportion of real estate inventory costs incurred to total estimated costs. These estimated costs are based upon historical experience and the related contractual terms. The remaining revenues and related costs of sales, including commissions and direct expenses, are deferred and recognized as the remaining costs are incurred. Until a contract for sale qualifies for revenue recognition, all payments received are accounted for as restricted cash and deposits within other current assets and deferred income, respectively, on the Consolidated Balance Sheets. Commissions and other direct costs related to the sale are deferred until the sale is recorded. If a contract is cancelled before qualifying as a sale, non-recoverable expenses are charged to the current period as part of operating expenses on the Consolidated Statements of Income. Changes in costs could lead to adjustments to the POC status of a project, which may result in differences in the timing and amount of revenues recognized from the construction of vacation ownership properties. This policy is discussed in greater detail in Note 2 to the Consolidated Financial Statements.

Allowance for Loan Losses. In our Vacation Ownership segment, we provide for estimated vacation ownership contract receivable cancellations at the time of VOI sales by recording a provision for loan losses as a reduction of VOI sales on the Consolidated Statements of Income. We assess the adequacy of the allowance for loan losses based on the historical performance of similar vacation ownership contract receivables. We use a technique referred to as static pool analysis, which tracks defaults for each year’s sales over the entire life of those contract receivables. We consider current defaults, past due aging, historical write-offs of contracts and consumer credit scores (FICO scores) in the assessment of borrower’s credit strength, down payment amount and expected loan performance. We also consider whether the historical economic conditions are comparable to current economic conditions. If current conditions differ from the conditions in effect when the historical experience was generated, we adjust the allowance for loan losses to reflect the expected effects of the current environment on the collectability of our vacation ownership contract receivables.

Impairment of Long-Lived Assets.With regard to the goodwill and other indefinite-lived intangible assets recorded in connection with business combinations, we annually (during the fourth quarter of each year subsequent to completing our annual forecasting process), or more frequently if circumstances indicate impairment may have occurred that would more likely than not reduce the fair value of a reporting unit below its carrying amount,goodwill may be impaired, review the reporting units’units' carrying values as required by the guidance for goodwill and other intangible assets. We evaluateFor goodwill for impairment usingtesting, we have the two-step process prescribed inoption to first assess qualitative factors to determine whether the guidance. The first stepexistence of events or circumstances leads to a determination that it is to comparemore likely than not that the estimated fair value of anya reporting unit withinis less than its carrying amount. If, after assessing the Companytotality of events or circumstances, we determine it is not more likely than not that has recorded goodwill with the recorded net bookfair value (includingof a reporting unit is less than its carrying amount, then performing the goodwill)two-step impairment test per the accounting guidance is unnecessary. The qualitative factors evaluated include macroeconomic conditions, industry and market considerations, cost factors, overall financial performance, our historical share price as well as other industry specific considerations. However, if we conclude otherwise, then we are required to perform the first step of the reporting unit. Iftwo-step impairment test by calculating the estimated fair value of the reporting unit is higher thanand comparing the recorded net book value, no impairment is deemed to exist and no further testing is required. If, however, the estimated fair value ofwith the reporting unit is below the recorded net book value, then a second step must be performed to determine the goodwill impairment required, if any. In this second step, the estimated fair value from the first step is used as the purchase price in a hypothetical acquisitioncarrying amount of the reporting unit. Purchase business combination accounting rules are followed to determine a hypothetical purchase price allocation to the reporting unit’s assets and liabilities. The residual amount of goodwill that results from this hypothetical purchase price allocation is compared to the recorded amount of goodwill for the reporting unit, and if lower, the recorded amount is written down to the hypothetical amount. In accordance with the guidance, we have determined that our reporting units are the same as our reportable segments.

Quoted market prices for our reporting units are not available; therefore, management must apply judgment in determining the estimated fair value of these reporting units for purposes of performing the annual goodwill impairment test. Management uses all available information to make these fair value determinations, including

the present values of expected future cash flows using discount rates commensurate with the risks involved in the assets. Inherent in such fair value determinations are certain judgments and estimates relating to future cash flows, including our interpretation of current economic indicators and market valuations, and assumptions about our strategic plans with regard to our operations. To the extent additional information arises, market conditions change or our strategies change, it is possible that our conclusion regarding whether existing goodwill is impaired could change and result in a material effect on our consolidated financial position or results of operations. In performing our impairment analysis, we develop our estimated fair values for our reporting units using a combination of themarket-based valuation multiples and/or discounted cash flow methodology and the market multiple methodology.

The discounted cash flow methodology establishes fair value by estimating the present valueflows are revised downward, we may be required to write-down all or a portion of the projected future cash flows to be generated from the reporting unit. The discount rate applied to the projected future cash flows to arrive at the present value is intended to reflect all risks of ownership and the associated risks of realizing the stream of projected future cash flows. The discounted cash flow methodology uses our projections of financial performance for a five-year period. The most significant assumptions used in the discounted cash flow methodology are the discount rate, the terminal value and expected future revenues, gross margins and operating margins,goodwill, which vary among reporting units.

We use a market multiple methodology to estimate the terminal value of each reporting unit by comparing such reporting unit to other publicly traded companies that are similar from an operational and economic standpoint. The market multiple methodology compares each reporting unit to the comparable companies on the basis of risk characteristics in order to determine the risk profile relative to the comparable companies as a group. This analysis generally focuses on quantitative considerations, which include financial performance and other quantifiable data, and qualitative considerations, which include any factors which are expected towould adversely impact future financial performance. The most significant assumption affecting our estimate of the terminal value of each reporting unit is the multiple of the enterprise value to earnings before interest, tax, depreciation and amortization.

To support our estimate of the individual reporting unit fair values, a comparison is performed between the sum of the fair values of the reporting units and our market capitalization. We use an average of our market capitalization over a reasonable period preceding the impairment testing date as being more reflective of our stock price trend than a single day, point-in-time market price. The difference is an implied control premium, which represents the acknowledgment that the observed market prices of individual trades of a company’s stock may not be representative of the fair value of the company as a whole. Estimates of a company’s control premium are highly judgmental and depend on capital market and macro-economic conditions overall. We evaluate the implied control premium for reasonableness.

earnings. Based on the results of our impairment evaluationqualitative assessment performed during the fourth quarter of 2011,2013, we determined that no impairment chargeexisted, nor do we believe there is a material risk of goodwill was required asit being impaired in the fair value of goodwillnear term at our lodging, and vacation exchange and rentals reporting units was substantially in excess of the carrying value.

We continue to monitor the goodwill recorded at our lodging and vacation exchange and rentalsownership reporting units for indicators of impairment. If economic conditions were to deteriorate more than expected, or other significant assumptions such as estimates of terminal value were to change significantly, we may be required to record an impairment of the goodwill balance at our lodging and vacation and exchange and rentals reporting units.

We also determine whether the carrying value of other indefinite-lived intangible assets is impaired on an annual basis or more frequently if indicators of potential impairment exist. Application of the other indefinite-lived intangible assets impairment test requires judgment in the assumptions underlying the approach used to determine fair value. The fair value of

62


each other indefinite-lived intangible asset is estimated using a discounted cash flow methodology. This analysis requires significant judgments, including anticipated market conditions,

operating expense trends, estimation of future cash flows, which are dependent on internal forecasts, and estimation of long-term rate of growth. The estimates used to calculate the fair value of an other indefinite-lived intangible asset change from year to year based on operating results and market conditions. Changes in these estimates and assumptionassumptions could materially affect the determination of fair value and the other indefinite-lived intangible assets impairment.

We also evaluate the recoverability of our other long-lived assets, including property and equipment and amortizable intangible assets, if circumstances indicate impairment may have occurred, pursuant to guidance for impairment or disposal of long-lived assets. This analysis is performed by comparing the respective carrying values of the assets to the current and expected future cash flows, on an undiscounted basis, to be generated from such assets. Property and equipment is evaluated separately within each segment. If such analysis indicates that the carrying value of these assets is not recoverable, the carrying value of such assets is reduced to fair value.

Business Combinations.A component of our growth strategy has been to acquire and integrate businesses that complement our existing operations. We account for business combinations in accordance with the guidance for business combinations and related literature. Accordingly, we allocate the purchase price of acquired companies to the tangible and intangible assets acquired and liabilities assumed based upon their estimated fair values at the date of purchase. The difference between the purchase price and the fair value of the net assets acquired is recorded as goodwill.

In determining the fair values of assets acquired and liabilities assumed in a business combination, we use various recognized valuation methods including present value modeling and referenced market values (where available). Further, we make assumptions within certain valuation techniques including discount rates and timing of future cash flows. Valuations are performed by management or independent valuation specialists under management’s supervision, where appropriate. We believe that the estimated fair values assigned to the assets acquired and liabilities assumed are based on reasonable assumptions that marketplace participants would use. However, such assumptions are inherently uncertain and actual results could differ from those estimates.

Accounting for Restructuring Activities.Restructuring actions require us to make significant estimates in several areas including:including (i) expenses for severance and related benefit costs;costs, (ii) the ability to generate sublease income, as well as our ability to terminate lease obligations;obligations and (iii) contract terminations. The amountsamount that we have accrued as of December 31, 2011 represent2013 represents our best estimate of the obligations that we incurred in connection with these actions, but could be subject to change due to various factors including market conditions and the outcome of negotiations with third parties. In the event actual amounts differ from our estimates, the amount of the restructuring charges could be materially impacted.

Income Taxes. We recognize deferred tax assets and liabilities based on the differences between the financial statement carrying amounts and the tax basis of assets and liabilities.liabilities using currently enacted tax rates. We regularly review our deferred tax assets to assess their potential realization and establish a valuation allowance for portions of such assets that we believe will not be ultimately realized. In performing this review, we make estimates and assumptions regarding projected future taxable income, the expected timing of the reversals of existing temporary differences and the implementation of tax planning strategies. A change in these assumptions may increase or decrease our valuation allowance resulting in an increase or decrease in our effective tax rate, which could materially impact our results of operations.

For tax positions we have taken or expect to take in our tax return, we apply a more likely than not threshold, under which we must conclude a tax position is more likely than not to be sustained, assuming that the position will be examined by the appropriate taxing authority that has full knowledge of all relevant information, in order to recognize or continue to recognize the benefit. In determining our provision for income taxes, we use judgment, reflecting our estimates and assumptions, in applying the more likely than not threshold.


Adoption of Accounting Pronouncements

During 2011, we adopted the guidance related to the accounting for multiple-deliverable revenue arrangements. Additionally, we early adopted recently issuedthe guidance related to the presentation of comprehensive income. During 2012, we will adoptadopted guidance related to the testing of goodwill for impairment, testing of indefinite-lived intangible assets for impairment and fair value measurement. During 2013, we adopted guidance related to the reporting of amounts reclassified out of accumulated other comprehensive income. For detailed information regarding these standards and the impact thereof on our financial statements, see Note 2 to our Consolidated Financial Statements.


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ITEM 7A.QUANTITATIVE AND QUALITATIVE DISCLOSURES ABOUT MARKET RISK

We use various financial instruments, particularly swap contracts and interest rate caps, to manage and reduce the interest rate risk related to our debt. Foreign currency forwards and options are also used to manage and reduce the foreign currency exchange rate risk associated with our foreign currency denominated receivables and payables, and forecasted royalties, forecasted earnings and cash flows of foreign subsidiaries and other transactions.

We are exclusively an end user of these instruments, which are commonly referred to as derivatives. We do not engage in trading, market making or other speculative activities in the derivatives markets. More detailed information about these financial instruments is provided in Note 16 to the Consolidated Financial Statements. Our principal market exposures are interest and foreign currency rate risks.


Our primary interest rate exposure as of December 31, 20112013 was to interest rate fluctuations in the United States, specifically LIBOR and asset-backed commercial paper interest rates due to their impact on variable rate borrowings and other interest rate sensitive liabilities. In addition, interest rate movements in one country, as well as relative interest rate movements between countries can impact us. We anticipate that LIBOR and asset-backed commercial paper rates will remain a primary market risk exposure for the foreseeable future.

We have foreign currency rate exposure to exchange rate fluctuations worldwide and particularly with respect to the British pound and Euro. We anticipate that such foreign currency exchange rate risk will remain a market risk exposure for the foreseeable future. Any adverse reaction resulting from the financial instability within certain European economies could potentially have an effect on our results of operations, financial position or cash flows.

We assess our market risk based on changes in interest and foreign currency exchange rates utilizing a sensitivity analysis. The sensitivity analysis measures the potential impact in earnings, fair values and cash flows based on a hypothetical 10% change (increase and decrease) in interest and foreign currency exchange rates. We have approximately $4.0$4.8 billion of debt outstanding as of December 31, 2011.2013. Of that total, $456$983 million was issued as variable rate debt and($486 million has not been synthetically converted to fixedvariable rate debt via an interest rate swap.swap). A hypothetical 10% change in our effective weighted average interest rate would not generate a material change in interest expense.

The fair values of cash and cash equivalents, trade receivables, accounts payable and accrued expenses and other current liabilities approximate carrying values due to the short-term nature of these assets.assets and liabilities. We use a discounted cash flow model in determining the fair values of vacation ownership contract receivables. The primary assumptions used in determining fair value are prepayment speeds, estimated loss rates and discount rates. We use a duration-based model in determining the impact of interest rate shifts on our debt and interest rate derivatives. The primary assumption used in these models is that a 10% increase or decrease in the benchmark interest rate produces a parallel shift in the yield curve across all maturities.

We use a current market pricing model to assess the changes in the value of our foreign currency derivatives used by us to hedge underlying exposure that primarily consist of the non-functional current assets and liabilities of us and our subsidiaries. The primary assumption used in these models is a hypothetical 10% weakening or

strengthening of the U.S. dollar against all our currency exposures as of December 31, 2011.2013. The gains and losses on the hedging instruments are largely offset by the gains and losses on the underlying assets, liabilities or expected cash flows. As of December 31, 2011,2013, the absolute notional amount of our outstanding foreign exchange hedging instruments was $343$301 million. A hypothetical 10% change in the foreign currency exchange rates would result in an immaterial change in the fair value of the hedging instrument as of December 31, 2011.2013. Such a change would be largely offset by an opposite effect on the underlying assets, liabilities and expected cash flows.

Our total market risk is influenced by a wide variety of factors including the volatility present within the markets and the liquidity of the markets. There are certain limitations inherent in the sensitivity analyses presented. While probably the most meaningful analysis, these “shock tests” are constrained by several factors, including the necessity to conduct the analysis based on a single point in time and the inability to include the complex market reactions that normally would arise from the market shifts modeled.

We used December 31, 20112013 market rates on outstanding financial instruments to perform the sensitivity analysis separately for each of our market risk exposures — interest and foreign currency rate instruments. The estimates are based on the market risk sensitive portfolios described in the preceding paragraphs and assume instantaneous, parallel shifts in interest rate yield curves and exchange rates.


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ITEM 8.FINANCIAL STATEMENTS AND SUPPLEMENTARY DATA

See Financial Statements and Financial Statement Index commencing on page F-1 hereof.


ITEM 9.CHANGE IN AND DISAGREEMENTS WITH ACCOUNTANTS ON ACCOUNTING AND FINANCIAL DISCLOSURE

None.


ITEM 9A. CONTROLS AND PROCEDURES

Disclosure Controls and Procedures. Our management, with the participation of our principal executive and principal financial officers have evaluated the effectiveness of our disclosure controls and procedures (as such term is defined in Rule 13a-15(e) under the Securities Exchange Act of 1934, as amended (the “Exchange Act”)) as of the end of the period covered by this report. Based on such evaluation, our principal executive and principal financial officers have concluded that, as of the end of such period, our disclosure controls and procedures were effective and operating to provide reasonable assurance that information required to be disclosed by us in the reports that we file or submit under the Exchange Act is recorded, processed, summarized and reported within the time periods specified in the rules and forms of the SEC, and to provide reasonable assurance that such information is accumulated and communicated to our management, including our principal executive and principal financial officers, as appropriate, to allow timely decisions regarding required disclosure.

Management’s Report on Internal Control over Financial Reporting. Our management is responsible for establishing and maintaining adequate internal control over financial reporting, as defined in Rule 13a-15(f) under the Exchange Act. Our management assessed the effectiveness of our internal control over financial reporting as of December 31, 2013. In making this assessment, management used the criteria established in Internal Control - Integrated Framework (1992) issued by the Committee of Sponsoring Organizations (COSO) of the Treadway Commission. Based on this assessment, our management believes that, as of December 31, 2013, our internal control over financial reporting is effective. Our independent registered public accounting firm has issued an attestation report on the effectiveness of our internal control over financial reporting, which is included within their audit opinion on page [F-2].

There have been no changes in our internal control over financial reporting (as such term is defined in Rule 13a-15(f) under the Exchange Act) during the period to which this report relates that have materially affected or are reasonably likely to materially affect our internal control over financial reporting.

ITEM 9A.9B.CONTROLS AND PROCEDURESOTHER INFORMATION

None

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PART III

(a)Disclosure Controls and Procedures. Our management, with the participation of our Chairman and Chief Executive Officer and Chief Financial Officer, has evaluated the effectiveness of our disclosure controls and procedures (as such term is defined in Rules 13a-15(e) under the Securities Exchange Act of 1934, as amended (the “Exchange Act”)) as of the end of the period covered by this report. Based on such evaluation, our Chairman and Chief Executive Officer and Chief Financial Officer have concluded that, as of the end of such period, our disclosure controls and procedures are effective.

(b)Management’s Report on Internal Control over Financial Reporting.Our management is responsible for establishing and maintaining adequate internal control over financial reporting, as defined in Rule 13a-15(f) under the Exchange Act. Our management assessed the effectiveness of our internal control over financial reporting as of December 31, 2011. In making this assessment, management used the criteria set forth by the Committee of Sponsoring Organizations of the Treadway Commission (COSO) inInternal Control — Integrated Framework.Based on this assessment, our management believes that, as of December 31, 2011, our internal control over financial reporting is effective. Our independent registered public accounting firm has issued an attestation report on the effectiveness of our internal control over financial reporting, which is included within their audit opinion on page F-2.

ITEM 9B.OTHER INFORMATION

None.

PART III

ITEM 10.DIRECTORS, EXECUTIVE OFFICERS AND CORPORATE GOVERNANCE

Identification of Directors.

Information required by this item is included in the Proxy Statement under the caption “Election of Directors” and is incorporated by reference in this report.

Identification of Executive Officers.

The following provides information for each of our executive officers.

Stephen P. Holmes 55,, 57, has served as theour Chairman of our Board of Directors and as our Chief Executive Officer since July 2006. Mr. Holmes has served as a Director since May 2003. Mr. Holmes was Vice Chairman and director of Cendant Corporation and Chairman and Chief Executive Officer of Cendant’s Travel Content Division from December 1997 to July 2006. Mr. Holmes was Vice Chairman of HFS Incorporated from September 1996 to December 1997, a director of HFS from June 1994 to December 1997 and Executive Vice President, Treasurer and Chief Financial Officer of HFS from July 1990 to September 1996.

Geoffrey A. Ballotti 50,, 52, has served as President and Chief Executive Officer, Wyndham Exchange & Rentals, since March 2008. From October 2003 to March 2008, Mr. Ballotti was President, North America Division of Starwood Hotels and Resorts Worldwide. From 1989 to 2003, Mr. Ballotti held leadership positions of increasing responsibility at Starwood Hotels and Resorts Worldwide including President of Starwood North America, Executive Vice President, Operations, Senior Vice President, Southern Europe and Managing Director, Ciga Spa, Italy. Prior to Starwood Hotels and Resorts Worldwide, Mr. Ballotti was a Banking Officer in the Commercial Real Estate Group at the Bank of New England.

Thomas G. Conforti, 55, has served as our Executive Vice President and Chief Financial Officer since September 2009. From December 2002 to September 2008, Mr. Conforti was Chief Financial Officer of DineEquity, Inc. Earlier in his career, Mr. Conforti held a number of general management, financial and strategic roles over a ten-year period in the Consumer Products Division of the Walt Disney Company. Mr. Conforti also held numerous finance and strategy roles within the College Textbook Publishing Division of CBS and the Soft Drink Division of PepsiCo.
Eric A. Danziger 57,, 59, has served as President and Chief Executive Officer, Wyndham Hotel Group, since December 2008. From August 2006 to December 2008, Mr. Danziger was Chief Executive Officer of WhiteFence, Inc., an online home services firm. From June 2001 to August 2006, Mr. Danziger was President and Chief Executive Officer of ZipRealty, a real estate brokerage. From April 1998 to June 2001, Mr. Danziger was President and Chief Operating Officer of Carlson Hotels Worldwide. From June 1996 to August 1998, Mr. Danziger was President and CEO of Starwood Hotels and Resorts Worldwide. From September 1990 to June 1996, Mr. Danziger was President of Wyndham Hotels and Resorts.

Franz S. Hanning 58,, 60, has served as President and Chief Executive Officer, Wyndham Vacation Ownership, since July 2006. Mr. Hanning was the Chief Executive Officer of Cendant’sCendant's Timeshare Resort Group from March 2005 to July 2006. Mr. Hanning served as President and Chief Executive Officer of Wyndham Vacation Resorts, Inc. (formerly known as Fairfield Resorts, Inc.) from April 2001 to March 2005 and as President and Chief Executive Officer of Wyndham Resort Development Corporation from August 2004 to March 2005. Mr. Hanning held several key leadership positions with Fairfield Resorts, Inc. from 1982 to 2001, including Regional Vice President, Executive Vice President of Sales and Chief Operating Officer.

Thomas G. Conforti,F. Anderson, 49, has served as our Executive Vice President and Chief Real Estate Development Officer since July 2006. From April 2003 to July 2006, Mr. Anderson was Executive Vice President, Strategic Acquisitions and Development of Cendant's Timeshare Resort Group. From January 2000 to February 2003, Mr. Anderson was Senior Vice President, Corporate Real Estate for Cendant. From November 1998 to December 1999, Mr. Anderson was Vice President of Real Estate Services, Coldwell Banker Commercial. From March 1995 to October 1998, Mr. Anderson was General Manager of American Asset Corporation and from June 1990 to February 1995, Vice President of Commercial Lending for BB&T Corporation.
Mary R. Falvey, 53, has served as our Executive Vice President and Chief FinancialHuman Resources Officer since September 2009.July 2006. Ms. Falvey was Executive Vice President, Global Human Resources for Cendant's Vacation Network Group from April 2005 to July 2006. From December 2002March 2000 to September 2008, Mr. ConfortiApril 2005, Ms. Falvey served as Executive Vice President, Human Resources for RCI. From January 1998 to March 2000, Ms. Falvey was Chief Financial OfficerVice President of DineEquity, Inc. Earlier in his career, Mr. ConfortiHuman Resources for Cendant's Hotel Division and Corporate Contact Center group. Prior to joining Cendant, Ms. Falvey held a number of general management, financial and strategic roles over a ten-year periodvarious leadership positions in the Consumer Products Divisionhuman resources division of the Walt DisneyNabisco Foods Company. Mr. Conforti also held numerous finance and strategy roles within the College Textbook Publishing Division


66


Scott G. McLester 49,, 51, has served as our Executive Vice President and General Counsel since July 2006. Mr. McLester was Senior Vice President, Legal for Cendant from April 2004 to July 2006, Group Vice President,

Legal from March 2002 to April 2004, Vice President, Legal from February 2001 to March 2002 and Senior Counsel from June 2000 to February 2001. Prior to joining Cendant, Mr. McLester was a Vice President in the Law Department of Merrill Lynch in New York and a partner with the law firm of Carpenter, Bennett and Morrissey in Newark, New Jersey.

Mary R. Falvey, 51, has served as our Executive Vice President and Chief Human Resources Officer since July 2006. Ms. Falvey was Executive Vice President, Global Human Resources for Cendant’s Vacation Network Group from April 2005 to July 2006. From March 2000 to April 2005, Ms. Falvey served as Executive Vice President, Human Resources for RCI. From January 1998 to March 2000, Ms. Falvey was Vice President of Human Resources for Cendant’s Hotel Division and Corporate Contact Center group. Prior to joining Cendant, Ms. Falvey held various leadership positions in the human resources division of Nabisco Foods Company.

Thomas F. Anderson, 47, has served as our Executive Vice President and Chief Real Estate Development Officer since July 2006. From April 2003 to July 2006, Mr. Anderson was Executive Vice President, Strategic Acquisitions and Development of Cendant’s Timeshare Resort Group. From January 2000 to February 2003, Mr. Anderson was Senior Vice President, Corporate Real Estate for Cendant. From November 1998 to December 1999, Mr. Anderson was Vice President of Real Estate Services, Coldwell Banker Commercial. From March 1995 to October 1998, Mr. Anderson was General Manager of American Asset Corporation, a full service real estate developer based in Charlotte, North Carolina. From June 1990 to February 1995, Mr. Anderson was Vice President of Commercial Lending for BB&T Corporation in Charlotte, North Carolina.

Nicola Rossi 45,, 47, has served as our Senior Vice President and Chief Accounting Officer since July 2006. Mr. Rossi was Vice President and Controller of Cendant’sCendant's Hotel Group from June 2004 to July 2006. From April 2002 to June 2004, Mr. Rossi served as Vice President, Corporate Finance for Cendant. From April 2000 to April 2002, Mr. Rossi was Corporate Controller of Jacuzzi Brands, Inc., a bath and plumbing products company, and was Assistant Corporate Controller from June 1999 to March 2000.

2000 was Assistant Corporate Controller of Jacuzzi Brands, Inc.

Compliance with Section 16(a) of the Exchange Act.

The information required by this item is included in the Proxy Statement under the caption “Section 16(a) Beneficial Ownership Reporting Compliance” and is incorporated by reference in this report.

Code of Ethics.

The information required by this item is included in the Proxy Statement under the caption “Code of Business Conduct and Ethics” and is incorporated by reference in this report.

Corporate Governance.

The information required by this item is included in the Proxy Statement under the caption “Governance of the Company” and is incorporated by reference in this report.


ITEM 11.EXECUTIVE COMPENSATION

The information required by this item is included in the Proxy Statement under the captions “Compensation of Directors,” “Executive Compensation” and “Committees of the Board” and is incorporated by reference in this report.


ITEM 12.SECURITY OWNERSHIP OF CERTAIN BENEFICIAL OWNERS AND MANAGEMENT AND RELATED STOCKHOLDER MATTERS


Securities Authorized for Issuance Under Equity Compensation PlansPlan Information as of December 31, 20112013

 Plan Category

Number of securities

to be issued upon exercise of
outstanding options,
warrants and rights

Weighted-average exercise price
of outstanding options, warrants
and rights
Number of securities remaining
available for future issuance under
equity compensation plans (excluding
securities reflected in the first
column)

Equity compensation plans approved by security holders

8.93.7 million(a)
$28.9721.43(b)
15.116.7 million(c)

Equity compensation plans not approved by security holders

NoneNot applicableNot
applicable

(a) 

Consists of shares issuable upon exercise of outstanding stock options, stock settled stock appreciation rights and restricted stock units under the 2006 Equity and Incentive Plan, as amended.

(b) 

Consists of weighted-average exercise price of outstanding stock options and stock settled stock appreciation rights.

(c) 

Consists of shares available for future grants under the 2006 Equity and Incentive Plan, as amended.

The remaining information required by this item is included in the Proxy Statement under the caption “Ownership of Company Stock” and is incorporated by reference in this report.


ITEM 13.CERTAIN RELATIONSHIPS AND RELATED TRANSACTIONS AND DIRECTOR INDEPENDENCE

The information required by this item is included in the Proxy Statement under the captions “Related Party Transactions” and “Governance of the Company” and is incorporated by reference in this report.


ITEM 14.PRINCIPAL ACCOUNTING FEES AND SERVICES

The information required by this item is included in the Proxy Statement under the captions “Disclosure About Fees” and “Pre-Approval of Audit and Non-Audit Services” and is incorporated by reference in this report.


67


PART IV


ITEM 15.EXHIBITS AND FINANCIAL STATEMENT SCHEDULES


ITEM 15 (A)(a)(1) FINANCIAL STATEMENTS

See Financial Statements and Financial Statements Index commencing on page F-1 hereof.


ITEM 15(A)15 (a)(3) EXHIBITS

See Exhibit Index commencing on page G-1 hereof.


The agreements included or incorporated by reference as exhibits to this report contain representations and warranties by each of the parties to the applicable agreement. These representations and warranties were made solely for the benefit of the other parties to the applicable agreement and (i) were not intended to be treated as categorical statements of fact, but rather as a way of allocating the risk to one of the parties if those statements prove to be inaccurate;inaccurate, (ii) may have been qualified in such agreement by disclosures that were made to the other party in connection with the negotiation of the applicable agreement;agreement, (iii) may apply contract standards of “materiality” that are different from “materiality” under the applicable securities laws;laws and (iv) were made only as of the date of the applicable agreement or such other date or dates as may be specified in the agreement. We acknowledge that, notwithstanding the inclusion of the foregoing cautionary statements, we are responsible for considering whether additional specific disclosures of material information regarding material contractual provisions are required to make the statements in this report not misleading.



68


SIGNATURES

Pursuant to the requirements of Section 13 or 15(d) of the Securities Exchange Act of 1934, the Registrantregistrant has duly caused this report to be signed on its behalf by the undersigned, thereunto duly authorized.

WYNDHAM WORLDWIDE CORPORATION
By: 
/s/    STEPHEN P. HOLMES        
 Stephen P. Holmes
 Chairman and Chief Executive Officer
 Date: February 17, 201214, 2014

Pursuant to the requirements of the Securities Exchange Act of 1934, this report has been signed below by the following persons on behalf of the Registrant and in the capacities and on the dates indicated.

Name

  

Title

 

Date

/s/    STEPHEN P. HOLMES        

Stephen P. Holmes

 Chairman and Chief ExecutiveFebruary 14, 2014
/s/    STEPHEN P. HOLMES
Officer
Stephen P. Holmes(Principal Executive Officer) February 17, 2012

/s/    THOMAS G. CONFORTI

Thomas G. Conforti

  Chief Financial Officer (PrincipalFebruary 14, 2014
Thomas G. Conforti(Principal Financial Officer) February 17, 2012

/s/    NICOLA ROSSI

Nicola Rossi

  Chief Accounting Officer (PrincipalFebruary 14, 2014
Nicola Rossi(Principal Accounting Officer) February 17, 2012

/s/    MYRA J. BIBLOWIT

Myra J. Biblowit

  Director February 17, 201214, 2014
Myra J. Biblowit

/s/    JAMES E. BUCKMAN

James E. Buckman

  Director February 17, 201214, 2014
James E. Buckman

/s/    GEORGE HERRERA

George Herrera

  Director February 17, 201214, 2014
George Herrera

/s/    THE RIGHT HONOURABLE BRIAN MULRONEY

The Right Honourable Brian Mulroney

  Director February 17, 201214, 2014
The Right Honourable Brian Mulroney

/s/    PAULINE D.E. RICHARDS

Pauline D.E. Richards

  Director February 17, 201214, 2014
Pauline D.E. Richards

/s/    MICHAEL H. WARGOTZ

Michael H. Wargotz

  Director February 17, 201214, 2014
Michael H. Wargotz


69


INDEX TO ANNUAL CONSOLIDATED FINANCIAL STATEMENTS




F-1


REPORT OF INDEPENDENT REGISTERED PUBLIC ACCOUNTING FIRM


To the Board of Directors and Stockholders of

Wyndham Worldwide Corporation

Parsippany, New Jersey

We have audited the accompanying consolidated balance sheets of Wyndham Worldwide Corporation and subsidiaries (the “Company”"Company") as of December 31, 20112013 and 2010,2012, and the related consolidated statements of income, comprehensive income, stockholders’ equity, and cash flows for each of the three years in the period ended December 31, 2011.2013. We also have audited the Company’sCompany's internal control over financial reporting as of December 31, 2011,2013, based on criteria established in Internal Control - Integrated Framework (1992) issued by the Committee of Sponsoring Organizations of the Treadway Commission. The Company’sCompany's management is responsible for these financial statements, for maintaining effective internal control over financial reporting, and for its assessment of the effectiveness of internal control over financial reporting, included in the accompanying Management’s Report on Internal Control over Financial Reporting. Our responsibility is to express an opinion on these financial statements and an opinion on the Company’sCompany's internal control over financial reporting based on our audits.

We conducted our audits in accordance with the standards of the Public Company Accounting Oversight Board (United States). Those standards require that we plan and perform the audit to obtain reasonable assurance about whether the financial statements are free of material misstatement and whether effective internal control over financial reporting was maintained in all material respects. Our audits of the financial statements included examining, on a test basis, evidence supporting the amounts and disclosures in the financial statements, assessing the accounting principles used and significant estimates made by management, and evaluating the overall financial statement presentation. Our audit of internal control over financial reporting included obtaining an understanding of internal control over financial reporting, assessing the risk that a material weakness exists, and testing and evaluating the design and operating effectiveness of internal control based on the assessed risk. Our audits also included performing such other procedures as we considered necessary in the circumstances. We believe that our audits provide a reasonable basis for our opinions.

A company’scompany's internal control over financial reporting is a process designed by, or under the supervision of, the company’scompany's principal executive and principal financial officers, or persons performing similar functions, and effected by the company’scompany's board of directors, management, and other personnel to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles. A company’scompany's internal control over financial reporting includes those policies and procedures that (1) pertain to the maintenance of records that, in reasonable detail, accurately and fairly reflect the transactions and dispositions of the assets of the company; (2) provide reasonable assurance that transactions are recorded as necessary to permit preparation of financial statements in accordance with generally accepted accounting principles, and that receipts and expenditures of the company are being made only in accordance with authorizations of management and directors of the company; and (3) provide reasonable assurance regarding prevention or timely detection of unauthorized acquisition, use, or disposition of the company’scompany's assets that could have a material effect on the financial statements.

Because of the inherent limitations of internal control over financial reporting, including the possibility of collusion or improper management override of controls, material misstatements due to error or fraud may not be prevented or detected on a timely basis. Also, projections of any evaluation of the effectiveness of the internal control over financial reporting to future periods are subject to the risk that the controls may become inadequate because of changes in conditions, or that the degree of compliance with the policies or procedures may deteriorate.

In our opinion, the consolidated financial statements referred to above present fairly, in all material respects, the financial position of Wyndham Worldwide Corporation and subsidiaries as of December 31, 20112013 and 2010,2012, and

the results of their operations and their cash flows for each of the three years in the period ended December 31, 2011,2013, in conformity with accounting principles generally accepted in the United States of America. Also, in our opinion, the Company maintained, in all material respects, effective internal control over financial reporting as of December 31, 2011,2013, based on the criteria established in Internal Control - Integrated Framework (1992) issued by the Committee of Sponsoring Organizations of the Treadway Commission.

As discussed in Note 2 to the financial statements, the Company has changed its method of presenting comprehensive income in 2011 due to the adoption of FASB Accounting Standards Update No. 2011-05, Presentation of Comprehensive Income. The change in presentation has been applied retrospectively to all periods presented.

Commission.


/s/ Deloitte & Touche LLP

Parsippany, New Jersey

February 17, 2012

14, 2014



F-2

WYNDHAM WORLDWIDE CORPORATION

CONSOLIDATED STATEMENTS OF INCOME

(In millions, except per share data)

   Year Ended December 31, 
     2011       2010       2009   

Net revenues

      

Service and membership fees

  $ 2,012    $ 1,706    $ 1,613  

Vacation ownership interest sales

   1,150     1,072     1,053  

Franchise fees

   522     461     440  

Consumer financing

   415     425     435  

Other

   155     187     209  
  

 

 

   

 

 

   

 

 

 

Net revenues

   4,254     3,851     3,750  
  

 

 

   

 

 

   

 

 

 

Expenses

      

Operating

   1,781     1,587     1,501  

Cost of vacation ownership interests

   152     184     183  

Consumer financing interest

   92     105     139  

Marketing and reservation

   628     531     560  

General and administrative

   593     540     533  

Asset impairments

   57     4     15  

Restructuring costs

   6     9     47  

Depreciation and amortization

   178     173     178  
  

 

 

   

 

 

   

 

 

 

Total expenses

   3,487     3,133     3,156  
  

 

 

   

 

 

   

 

 

 

Operating income

   767     718     594  

Other income, net

   (11   (7   (6

Interest expense

   152     167     114  

Interest income

   (24   (5   (7
  

 

 

   

 

 

   

 

 

 

Income before income taxes

   650     563     493  

Provision for income taxes

   233     184     200  
  

 

 

   

 

 

   

 

 

 

Net income

  $417    $379    $293  
  

 

 

   

 

 

   

 

 

 

Earnings per share:

      

Basic

  $2.57    $2.13    $1.64  

Diluted

   2.51     2.05     1.61  

Cash dividends declared per share

  $0.60    $0.48    $0.16  

amounts)



 Year Ended December 31,
 2013 2012 2011
Net revenues     
Service and membership fees$2,329
 $2,005
 $2,012
Vacation ownership interest sales1,379
 1,323
 1,150
Franchise fees599
 583
 522
Consumer financing426
 421
 415
Other276
 202
 155
Net revenues5,009
 4,534
 4,254

Expenses
     
Operating2,161
 1,842
 1,781
Cost of vacation ownership interests155
 161
 152
Consumer financing interest78
 90
 92
Marketing and reservation751
 723
 628
General and administrative720
 666
 593
Asset impairments8
 8
 57
Restructuring10
 7
 6
Depreciation and amortization216
 185
 178
Total expenses4,099
 3,682
 3,487

Operating income
910
 852
 767
Other income, net(6) (8) (11)
Interest expense131
 132
 140
Early extinguishment of debt111
 108
 12
Interest income(9) (8) (24)

Income before income taxes
683
 628
 650
Provision for income taxes250
 229
 233

Net income
433
 399
 417
Net (income)/loss attributable to noncontrolling interest(1) 1
 
Net income attributable to Wyndham shareholders$432
 $400
 $417

Earnings per share
     
Basic$3.25
 $2.80
 $2.57
Diluted3.21
 2.75
 2.51


See Notes to Consolidated Financial Statements.


F-3

WYNDHAM WORLDWIDE CORPORATION

CONSOLIDATED STATEMENTS OF COMPREHENSIVE INCOME
(

(In millions)millions

   Year Ended December 31, 
     2011       2010         2009   

Net income

  $    417    $    379      $    293  

Other comprehensive income, net of tax

        

Foreign currency translation adjustments

   (30   5       25  

Unrealized gain on cash flow hedges

   5     12       18  

Defined benefit pension plans

   (2          (3
  

 

 

   

 

 

     

 

 

 

Other comprehensive income/(loss), net of tax

   (27   17       40  
  

 

 

   

 

 

     

 

 

 

Comprehensive income

  $390    $396      $333  
  

 

 

   

 

 

     

 

 

 

)



 Year Ended December 31,
 2013 2012 2011
Net income$433
 $399
 $417
Other comprehensive (loss)/income, net of tax     
Foreign currency translation adjustments(33) 21
 (30)
Unrealized gain on cash flow hedges1
 5
 5
Defined benefit pension plans3
 (3) (2)
Other comprehensive (loss)/income, net of tax(29) 23
 (27)
Comprehensive income404
 422
 390
Net (income)/loss attributable to noncontrolling interest(1) 1
 
Comprehensive income attributable to Wyndham shareholders$403
 $423
 $390


See Notes to Consolidated Financial Statements.


F-4

WYNDHAM WORLDWIDE CORPORATION

CONSOLIDATED BALANCE SHEETS

(In millions, except share data)

   December 31,
2011
   December 31,
2010
 

Assets

    

Current assets:

    

Cash and cash equivalents

  $142    $156  

Trade receivables, net

   409     425  

Vacation ownership contract receivables, net

   297     295  

Inventory

   351     348  

Prepaid expenses

   121     104  

Deferred income taxes

   153     179  

Other current assets

   257     245  
  

 

 

   

 

 

 

Total current assets

   1,730     1,752  

Long-term vacation ownership contract receivables, net

   2,551     2,687  

Non-current inventory

   759     833  

Property and equipment, net

   1,117     1,041  

Goodwill

   1,479     1,481  

Trademarks, net

   730     731  

Franchise agreements and other intangibles, net

   401     440  

Other non-current assets

   256     451  
  

 

 

   

 

 

 

Total assets

  $      9,023    $      9,416  
  

 

 

   

 

 

 

Liabilities and Stockholders’ Equity

    

Current liabilities:

    

Securitized vacation ownership debt

  $196    $223  

Current portion of long-term debt

   46     11  

Accounts payable

   278     274  

Deferred income

   402     401  

Due to former Parent and subsidiaries

   10     47  

Accrued expenses and other current liabilities

   631     619  
  

 

 

   

 

 

 

Total current liabilities

   1,563     1,575  

Long-term securitized vacation ownership debt

   1,666     1,427  

Long-term debt

   2,107     2,083  

Deferred income taxes

   1,065     1,021  

Deferred income

   182     206  

Due to former Parent and subsidiaries

   37     30  

Other non-current liabilities

   171     157  
  

 

 

   

 

 

 

Total liabilities

   6,791     6,499  
  

 

 

   

 

 

 

Commitments and contingencies (Note 17)

    

Stockholders’ equity:

    

Preferred stock, $.01 par value, authorized 6,000,000 shares, none issued and outstanding

          

Common stock, $.01 par value, authorized 600,000,000 shares, issued 212,286,217 shares in 2011 and 209,943,159 shares in 2010

   2     2  

Treasury stock, at cost—65,228,133 shares in 2011 and 36,555,242 shares in 2010

   (2,009   (1,107

Additional paid-in capital

   3,818     3,892  

Retained earnings/(accumulated deficit)

   293     (25

Accumulated other comprehensive income

   128     155  
  

 

 

   

 

 

 

Total stockholders’ equity

   2,232     2,917  
  

 

 

   

 

 

 

Total liabilities and stockholders’ equity

  $9,023    $9,416  
  

 

 

   

 

 

 



 December 31,
2013
 December 31,
2012
Assets   
Current assets:   
Cash and cash equivalents$194
 $195
Trade receivables, net505
 442
Vacation ownership contract receivables, net305
 318
Inventory346
 379
Prepaid expenses153
 122
Deferred income taxes108
 157
Other current assets329
 253
Total current assets1,940
 1,866
Long-term vacation ownership contract receivables, net2,448
 2,571
Non-current inventory677
 698
Property and equipment, net1,555
 1,292
Goodwill1,590
 1,566
Trademarks, net723
 730
Franchise agreements and other intangibles, net429
 459
Other non-current assets379
 281
Total assets$9,741
 $9,463
Liabilities and Equity   
Current liabilities:   
Securitized vacation ownership debt$184
 $218
Current portion of long-term debt49
 326
Accounts payable360
 307
Deferred income451
 383
Due to former Parent and subsidiaries23
 22
Accrued expenses and other current liabilities723
 675
Total current liabilities1,790
 1,931
Long-term securitized vacation ownership debt1,726
 1,742
Long-term debt2,882
 2,276
Deferred income taxes1,173
 1,141
Deferred income192
 207
Due to former Parent and subsidiaries14
 17
Other non-current liabilities339
 218
Total liabilities8,116
 7,532
Commitments and contingencies (Note 17)
 
Stockholders' equity:   
Preferred stock, $.01 par value, authorized 6,000,000 shares, none issued and outstanding
 
Common stock, $.01 par value, authorized 600,000,000 shares, issued 215,578,445 shares in 2013 and 214,812,395 shares in 20122
 2
Treasury stock, at cost – 87,206,462 shares in 2013 and 77,523,995 shares in 2012(3,191) (2,601)
Additional paid-in capital3,858
 3,820
Retained earnings832
 558
Accumulated other comprehensive income122
 151
Total stockholders’ equity1,623
 1,930
Noncontrolling interest2
 1
Total equity1,625
 1,931
Total liabilities and equity$9,741
 $9,463

See Notes to Consolidated Financial Statements.


F-5

WYNDHAM WORLDWIDE CORPORATION

CONSOLIDATED STATEMENTS OF CASH FLOWS

(In millions)

   Year Ended December 31, 
     2011       2010       2009   

Operating Activities

      

Net income

  $     417    $     379    $     293  

Adjustments to reconcile net income to net cash provided by operating activities:

      

Depreciation and amortization

   178     173     178  

Provision for loan losses

   339     340     449  

Deferred income taxes

   70     76     90  

Stock-based compensation

   42     39     37  

Excess tax benefits from stock-based compensation

   (18   (14     

Asset impairments

   57     4     15  

Non-cash interest

   27     60     51  

Non-cash restructuring

             15  

Net change in assets and liabilities, excluding the impact of acquisitions:

      

Trade receivables

   20     14     92  

Vacation ownership contract receivables

   (207   (202   (199

Inventory

   79     54     (9

Prepaid expenses

   (19   12     25  

Other current assets

   9     (4   41  

Accounts payable, accrued expenses and other current liabilities

   41     (52   (54

Due to former Parent and subsidiaries, net

   (15   (179   (44

Deferred income

   (20   (82   (315

Other, net

   3     17     24  
  

 

 

   

 

 

   

 

 

 

Net cash provided by operating activities

   1,003     635     689  
  

 

 

   

 

 

   

 

 

 

Investing Activities

      

Property and equipment additions

   (239   (167   (135

Net assets acquired, net of cash acquired

   (27   (236     

Equity investments and development advances

   (10   (10   (13

Proceeds from asset sales

   31     20     5  

Decrease/(increase) in securitization restricted cash

   6     (5   22  

(Increase)/decrease in escrow deposit restricted cash

   (5   (12   9  

Other, net

   (12   (8   3  
  

 

 

   

 

 

   

 

 

 

Net cash used in investing activities

   (256   (418   (109
  

 

 

   

 

 

   

 

 

 

Financing Activities

      

Proceeds from securitized borrowings

   1,709     1,697     1,406  

Principal payments on securitized borrowings

   (1,497   (1,554   (1,711

Proceeds from non-securitized borrowings

   2,112     1,525     822  

Principal payments on non-securitized borrowings

   (2,082   (1,837   (1,451

Proceeds from note issuances

   245     494     460  

Repurchase of convertible notes

   (262   (250     

Proceeds from/(purchase of) call options

   155     136     (42

(Repurchase of)/proceeds from warrants

   (112   (98   11  

Dividends to shareholders

   (99   (86   (29

Repurchase of common stock

   (893   (235     

Proceeds from stock option exercises

   11     40       

Debt issuance costs

   (27   (41   (27

Excess tax benefits from stock-based compensation

   18     14       

Other, net

   (31   (24     
  

 

 

   

 

 

   

 

 

 

Net cash used in financing activities

   (753   (219   (561
  

 

 

   

 

 

   

 

 

 

Effect of changes in exchange rates on cash and cash equivalents

   (8   3       
  

 

 

   

 

 

   

 

 

 

Net (decrease)/increase in cash and cash equivalents

   (14   1     19  

Cash and cash equivalents, beginning of period

   156     155     136  
  

 

 

   

 

 

   

 

 

 

Cash and cash equivalents, end of period

  $142    $156    $155  
  

 

 

   

 

 

   

 

 

 


 Year Ended December 31,
 2013 2012 2011
Operating Activities     
Net income$433
 $399
 $417
Adjustments to reconcile net income to net cash provided by operating activities:
 
 
Depreciation and amortization216
 185
 178
Provision for loan losses349
 409
 339
Deferred income taxes64
 62
 70
Stock-based compensation53
 41
 42
Excess tax benefits from stock-based compensation(15) (33) (18)
Asset impairments8
 8
 57
Loss on early extinguishment of debt106
 107
 12
Non-cash interest26
 22
 27
Net change in assets and liabilities, excluding the impact of acquisitions:
 
 
Trade receivables(63) (19) 20
Vacation ownership contract receivables(255) (303) (207)
Inventory32
 95
 79
Prepaid expenses(30) 8
 (19)
Other current assets
 (2) 9
Accounts payable, accrued expenses and other current liabilities46
 18
 41
Due to former Parent and subsidiaries, net(1) (3) (15)
Deferred income39
 (7) (20)
Other, net
 17
 (9)
Net cash provided by operating activities1,008
 1,004
 1,003
Investing Activities
 
 
Property and equipment additions(238) (208) (239)
Net assets acquired, net of cash acquired(129) (263) (27)
Development advances(65) (14) (5)
Equity investments and loans(3) (42) (12)
Proceeds from asset sales6
 1
 31
Decrease in securitization restricted cash29
 11
 6
Increase in escrow deposit restricted cash(2) (5) (5)
Other, net1
 1
 (5)
Net cash used in investing activities(401) (519) (256)
Financing Activities
 
 
Proceeds from securitized borrowings1,734
 1,723
 1,709
Principal payments on securitized borrowings(1,785) (1,624) (1,497)
Proceeds from long-term debt405
 1,991
 2,112
Principal payments on long-term debt(411) (2,172) (2,082)
(Payments)/proceeds from commercial paper, net(63) 273
 
Proceeds from note issuances843
 941
 245
Repurchase of notes(636) (757) 
Proceeds from vacation ownership inventory arrangements96
 
 
Repayment/repurchase of convertible notes
 (45) (262)
Proceeds from call options
 33
 155
Repurchase of warrants
 
 (112)
Dividends to shareholders(156) (134) (99)
Repurchase of common stock(593) (631) (893)
Proceeds from stock option exercises
 13
 11
Excess tax benefits from stock-based compensation15
 33
 18
Debt issuance costs(23) (20) (27)
Net share settlement of incentive equity awards(31) (55) (31)
Net cash used in financing activities(605) (431) (753)
Effect of changes in exchange rates on cash and cash equivalents(3) (1) (8)
Net (decrease)/increase in cash and cash equivalents(1) 53
 (14)
Cash and cash equivalents, beginning of period195
 142
 156
Cash and cash equivalents, end of period$194
 $195
 $142

See Notes to Consolidated Financial Statements.


F-6

WYNDHAM WORLDWIDE CORPORATION

CONSOLIDATED STATEMENTS OF STOCKHOLDERS’ EQUITY

(In millions)

  Common Stock  Treasury Stock  Additional
Paid-in

Capital
  Retained
Earnings/
(Accumulated

Deficit)
  Accumulated
Other
Comprehensive

Income
  Total
Stockholders’

Equity
 
  Shares  Amount  Shares  Amount     

Balance as of December 31, 2008

    205   $      2        (27)   $(870 $      3,690   $        (578 $98   $          2,342  

Comprehensive income

        

Net income

                      293       

Currency translation adjustment, net of tax of $31

                          25   

Unrealized gains on cash flow hedges, net of tax of $10

                          18   

Pension liability adjustment, net of tax benefit of $1

                          (3 

Total comprehensive income

         333  

Issuance of warrants

                  11            11  

Issuance of shares for RSU vesting

  1                              

Change in deferred compensation

                  36            36  

Change in excess tax benefit on equity awards

                  (4          (4

Dividends

                      (30      (30
 

 

 

  

 

 

  

 

 

  

 

 

  

 

 

  

 

 

  

 

 

  

 

 

 

Balance as of December 31, 2009

  206    2    (27  (870  3,733    (315  138    2,688  

Comprehensive income

        

Net income

                      379       

Currency translation adjustment, net of tax benefit of $16

                          5   

Reclassification of unrealized loss on cash flow hedge, net of tax benefit of $6

                          8   

Unrealized gains on cash flow hedges, net of tax of $2

                          4   

Total comprehensive income

         396  

Exercise of stock options

  2                40            40  

Issuance of shares for RSU vesting

  2                              

Change in deferred compensation

                  17            17  

Reversal of net deferred tax liabilities from former Parent

                  188            188  

Repurchase of warrants

                  (98          (98

Repurchase of common stock

          (10  (237              (237

Change in excess tax benefit on equity awards

                  12            12  

Dividends

                      (89      (89
 

 

 

  

 

 

  

 

 

  

 

 

  

 

 

  

 

 

  

 

 

  

 

 

 

Balance as of December 31, 2010

  210    2    (37  (1,107  3,892    (25  155    2,917  

Comprehensive income

        

Net income

                      417       

Currency translation adjustment, net of tax benefit of $3

                          (30 

Unrealized gains on cash flow hedges, net of tax of $4

                          5   

Pension liability adjustment, net of tax benefit of $1

                          (2 

Total comprehensive income

         390  

Exercise of stock options

                  11            11  

Issuance of shares for RSU vesting

  2                              

Change in deferred compensation

                  9            9  

Repurchase of warrants

                  (112          (112

Repurchase of common stock

          (28  (902              (902

Change in excess tax benefit on equity awards

                  18            18  

Dividends

                      (99      (99
 

 

 

  

 

 

  

 

 

  

 

 

  

 

 

  

 

 

  

 

 

  

 

 

 

Balance as of December 31, 2011

  212   $2    (65 $(2,009 $3,818   $293   $              128   $2,232  
 

 

 

  

 

 

  

 

 

  

 

 

  

 

 

  

 

 

  

 

 

  

 

 

 



 Common Shares Outstanding Common Stock Treasury Stock Additional Paid-in Capital Retained Earnings Accumulated Other Comprehensive Income Non-controlling Interest Total Equity
Balance as of December 31, 2010173
 $2
 $(1,107) $3,892
 $(25) $155
 $
 $2,917
Net income
 
 
 
 417
 
 
 417
Other comprehensive loss
 
 
 
 
 (27) 
 (27)
Exercise of stock options
 
 
 11
 
 
 
 11
Issuance of shares for RSU vesting2
 
 
 
 
 
 
 
Net share settlement of incentive equity awards
 
 
 (31) 
 
 
 (31)
Change in deferred compensation
 
 
 42
 
 
 
 42
Repurchase of warrants
 
 
 (112) 
 
 
 (112)
Repurchase of common stock(28) 
 (902) 
 
 
 
 (902)
Change in excess tax benefit on equity awards
 
 
 18
 
 
 
 18
Dividends
 
 
 
 (99) 
 
 (99)
Other
 
 
 (2) 
 
 
 (2)
Balance as of December 31, 2011147
 $2
 $(2,009) $3,818
 $293
 $128
 $
 $2,232
Net income
 
 
 
 400
 
 (1) 399
Other comprehensive income
 
 
 
 
 23
 
 23
Exercise of stock options and SSARs
 
 
 13
 
 
 
 13
Issuance of shares for RSU vesting2
 
 
 
 
 
 
 
Net share settlement of incentive equity awards
 
 
 (55) 
 
 
 (55)
Change in deferred compensation
 
 
 41
 
 
 
 41
Repurchase of common stock(13) 
 (624) 
 
 
 
 (624)
Settlement of warrants1
 
 32
 (32) 
 
 
 
Change in excess tax benefit on equity awards
 
 
 33
   
 
 33
Dividends
 
 
 
 (135) 
 
 (135)
Other
 
 
 2
 
 
 2
 4
Balance as of December 31, 2012137
 $2
 $(2,601) $3,820
 $558
 $151
 $1
 $1,931
Net income
 
 
 
 432
 
 1
 433
Other comprehensive loss
 
 
 
 
 (29) 
 (29)
Issuance of shares for RSU vesting1
 
 
 
 
 
 
 
Net share settlement of incentive equity awards
 
 
 (31) 
 
 
 (31)
Change in deferred compensation
 
 
 53
 
 
 
 53
Repurchase of common stock(10) 
 (590) 
 
 
 
 (590)
Change in excess tax benefit on equity awards
 
 
 15
 
 
 
 15
Dividends
 
 
 
 (158) 
 
 (158)
Other
 
 
 1
 
 
 
 1
Balance as of December 31, 2013128
 $2
 $(3,191) $3,858
 $832
 $122
 $2
 $1,625



See Notes to Consolidated Financial Statements.


F-7


WYNDHAM WORLDWIDE CORPORATION

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

(Unless otherwise noted, all amounts are in millions, except share and per share amounts)


1.
1.Basis of Presentation

Wyndham Worldwide Corporation (“Wyndham” or the “Company”) is a global provider of hospitality services and products. The accompanying Consolidated Financial Statements include the accounts and transactions of Wyndham, as well as the entities in which Wyndham directly or indirectly has a controlling financial interest. The accompanying Consolidated Financial Statements have been prepared in accordance with accounting principles generally accepted in the United States of America. All intercompany balances and transactions have been eliminated in the Consolidated Financial Statements.


In presenting the Consolidated Financial Statements, management makes estimates and assumptions that affect the amounts reported and related disclosures. Estimates, by their nature, are based on judgment and available information. Accordingly, actual results could differ from those estimates. In management’s opinion, the Consolidated Financial Statements contain all normal recurring adjustments necessary for a fair presentation of annual results reported.


Business Description

The Company operates in the following business segments:

Lodging—primarily franchises hotels in the upscale, upper midscale, midscale, economy and extended stay segments and provides hotel management services for full-service and select limited-service hotels.
Vacation Exchange and Rentals—provides vacation exchange services and products to owners of intervals of vacation ownership interests (“VOIs”) and markets vacation rental properties primarily on behalf of independent owners.
Vacation Ownership—develops, markets and sells VOIs to individual consumers, provides consumer financing in connection with the sale of VOIs and provides property management services at resorts.

2.

Lodging — franchises hotels in the upper upscale, upscale, upper midscale, midscale, economy and extended stay segments of the lodging industry and provides hotel management services for full-service hotels globally.

Vacation Exchange and Rentals — provides vacation exchange services and products to owners of intervals of vacation ownership interests (“VOIs”) and markets vacation rental properties primarily on behalf of independent owners.

Vacation Ownership — develops, markets and sells VOIs to individual consumers, provides consumer financing in connection with the sale of VOIs and provides property management services at resorts.

2.Summary of Significant Accounting Policies

PRINCIPLES

PRINCIPLES OF CONSOLIDATION

CONSOLIDATION

When evaluating an entity for consolidation, the Company first determines whether an entity is within the scope of the guidance for consolidation of variable interest entities (“VIE”) and if it is deemed to be a VIE. If the entity is considered to be a VIE, the Company determines whether it would be considered the entity’s primary beneficiary. The Company consolidates those VIEs for which it has determined that it is the primary beneficiary. The Company will consolidate an entity not deemed a VIE upon a determination that it has a controlling financial interest. For entities where the Company does not have a controlling financial interest, the investments in such entities are classified as available-for-sale securities or accounted for using the equity or cost method, as appropriate.

REVENUE RECOGNITION


REVENUE RECOGNITION
Lodging

The Company’s franchising business is designed to generate revenues for its hotel owners through the delivery of room night bookings to the hotel, the promotion of brand awareness among the consumer base, global sales efforts, ensuring guest satisfaction and providing outstanding customer service to both its customers and guests staying at hotels in its system.

The Company enters into agreements to franchise its lodging brands to independent hotel owners. The Company’s standard franchise agreement typically has a term of 15 to 20 years and provides a franchisee with certain rights to terminate the franchise agreement before the term of the agreement under certain circumstances.


The principal source of revenues from franchising hotels is ongoing franchise fees, which are primarily comprised of royalty, fees and other fees relating to marketing and reservation services. Ongoing franchisefees. Royalty, marketing and reservation fees typically are based ontypically a percentage of gross room revenues of each franchised hotel and are recognized as revenue upon becoming due from the franchisee. An estimate of uncollectible ongoing franchiseroyalty fees is charged to bad debt expense and included in operating expenses on the Consolidated Statements of Income. Lodging revenues also include initial franchise fees, which are recognized as revenues when all material services or conditions have been substantially performed, which is either when a franchised hotel opens for business or when a franchise agreement is terminated after it has been determined that the franchised hotel will not open.


The Company’s franchise agreements also require the payment of marketing and reservation fees, which are intended to reimburse the Company for expenses associated with operating an international, centralized, brand-specific reservations system, e-commerce channels such as the Company's brand.com websites, as well as access to third-party distribution channels, such as online travel agents, advertising and marketing programs, global sales efforts, operations support, training and other related services. Marketing and reservation fees are recognized as revenue upon becoming due from the franchisee. An estimate of uncollectible ongoing marketing and reservation fees is charged to bad debt expense and included in marketing and reservation expenses in the Consolidated Statements of Income.


F-8


The Company is contractually obligated to expend the marketing and reservation fees it collects from franchisees in accordance with the franchise agreements; as such, revenues earned in excess of costs incurred are accrued as a liability for future marketing or reservation costs. Costs incurred in excess of revenues earned are expensed as incurred. In accordance with its franchise agreements, the Company includes an allocation of costs required to carry out marketing and reservation activities within marketing and reservation expenses. Marketing and reservation fees

The Company also earns revenues from its Wyndham Rewards loyalty program when a member stays at a participating hotel. These revenues are derived from a fee the Company charges which are a percentage of room revenues generated from such stay. This fee is recognized as revenue upon becoming due from the franchisee. An estimate of uncollectible ongoing marketing and reservation fees is charged to bad debt expense and included in marketing and reservation expenses in the Consolidated Statements of Income.

Other service feesSince the Company derivesis committed to expend the fees it collects from providing ancillary servicesfranchisees, revenues earned in excess of costs incurred are accrued as a liability for future costs to franchisees are primarily recognized as revenue upon completion of services.

support the program.


The Company also provides management services for hotels under management contracts, which offer all the benefits of a global brand and a full range of management, marketing and reservation services. In addition to the standard franchise services described above, the Company’s hotel management business provides hotel owners with professional oversight and comprehensive operations support services such as hiring, training and supervising the managers and employees that operate the hotels as well as annual budget preparation, financial analysis and extensive food and beverage services. The Company’s standard management agreement typically has a term of up to 2025 years. The Company’s management fees are comprised of base fees, which are typically calculated based upon a specified percentage of gross revenues from hotel operations, and incentive fees, which are typically calculated based upon a specified percentage of a hotel’s gross operating profit. Management fee revenues are recognized when earned in accordance with the terms of the contract and recorded as a component of franchise fee revenues on the Consolidated Statements of Income. Management fee revenues were $7$8 million $5, $7 million and $4$7 million during 2011, 20102013, 2012 and 2009,2011, respectively. The Company is also required to recognizerecognizes as revenue fees relating toreimbursable payroll costs for operational employees who work at certain of the Company’s managed hotels. Although these costs are funded by hotel owners, accounting guidance requires the Company is required to report these fees on a gross basis as both revenues and expenses. The revenues are recorded as a component of service and membership fees while the offsetting expenses isare reflected as a component of operating expenses on the Consolidated Statements of Income. ThereAs such, there is no effect on the Company’s operating income. Revenues related to these payroll costs were $79$129 million $77, $91 million and $85$79 million in 2011, 20102013, 2012 and 2009,2011, respectively.


The Company also earns revenues from its Wyndham Rewards loyalty program when a member stays at a participating hotel.hotel ownership. The Company's ownership business is limited to the United States (including Puerto Rico) and consists of two hotels located in key business and leisure markets. Revenues earned from the Company's owned hotels consist primarily of (i) gross room revenues, (ii) food and beverage services and (iii) on-site spas, casinos, golf and shop revenues. These revenues are derived from a feerecognized upon the Company charges based upon a percentagecompletion of room revenues generated from such stay. This fee is recognized as revenue upon becoming due from the franchisee.

services to its guests.


Vacation Exchange and Rentals

As a provider of vacation exchange services, the Company enters into affiliation agreements with developers of vacation ownership properties to allow owners of intervals of VOIs to trade their intervals for certainintervals at other intervals withinproperties affiliated with the Company’s vacation exchange business and, for some members, for other leisure-related services and products. Additionally, as a marketer of vacation rental properties, generally the Company enters into contracts for exclusive periods of time with property owners to market the rental of such properties to rental customers.

The Company’s vacation exchange business derives a majority of its revenues from annual membership dues and exchange fees from members trading their intervals. AnnualRevenues from annual membership dues revenues represent the annual membership fees from members who participate in the Company’s vacation exchange business and, for additional fees, have the right to exchange their intervals for certainintervals at other intervals withinproperties affiliated with the Company’sCompany's vacation exchange business and, for certain members, for other leisure-related services and products. The Company recognizes revenues from annual membership dues on a straight-line basis over the membership period during which delivery of publications, if applicable, and other services are provided to the members. Exchange fees are generated when members exchange their intervals for intervals at other properties withinaffiliated with the Company’s vacation exchange business or for other leisure-related services and products. Exchange fees are recognized as revenues, net of expected cancellations, when the exchange requests have been confirmed to the member.

The Company’s vacation rentals business primarily derives its revenues from fees, which generally average between 20% and 50% of the gross booking fees for non-proprietary inventory, except for wherefees. For the less than 10% of properties that the Company owns, manages or operates under long-term capital or operating leases, it receives 100% of the revenues for properties that it manages, operates under long-term capital leases or owns.revenues. The majority of the time, the Company acts on behalf of the owners of the rental properties to generate the Company’s fees. The Company provides reservation services to the independent property owners and receives the agreed-upon fee for the serviceservices provided. The Company remits the gross rental fee received from the renter to the independent property owner, net of the Company’s agreed-upon fee. Revenues from such fees that are recognized in the period that the rental reservation is made, are recorded net of expected cancellations.

F-9


Cancellations for 2011, 20102013, 2012 and 20092011 each totaled less than 5% of rental transactions booked. Upon confirmation of the rental reservation, the rental customer and property owner generally have a direct relationship for additional services to be performed. The Company also earns rental fees in connection with properties which it owns, manages operates under long-term capital leases or ownsoperates and such fees are recognized ratably over the rental customer’s stay, as this is the point at which the service is rendered.

The Company's revenues are earned when evidence of an arrangement exists, delivery has occurred or the services have been rendered, the seller’s price to the buyer is fixed or determinable, and collectability is reasonably assured.


Vacation Ownership

The Company develops, markets and sells VOIs to individual consumers, provides property management services at resorts and provides consumer financing in connection with the sale of VOIs. The Company’s vacation ownership business derives the majority of its revenues from sales of VOIs and derives other revenues from consumer financing and property management. The Company’s sales of VOIs are either cash sales or developer-financed sales. In order for the Company to recognize revenues from VOI sales under the full accrual method of accounting described in the guidance for sales of real estate for fully constructed inventory, a binding sales contract must have been executed, the statutory rescission period must have expired (after which time the purchasers are not entitled to a refund except for non-delivery by the Company), receivables must have been deemed collectible and the remainder of the Company’s obligations must have been substantially completed. In addition, before the Company recognizes any revenues from VOI sales, the purchaser of the VOI must have met the initial investment criteria and, as applicable, the continuing investment criteria, by executing a legally binding financing contract. A purchaser has met the initial investment criteria when a minimum down payment of 10% is received by the Company.
In accordance with the guidance for accounting for real estate time-sharing transactions, the Company must also take into consideration the fair value of certain incentives provided to the purchaser when assessing the adequacy of the purchaser’s initial investment. In those cases where financing is provided to the purchaser by the Company, the purchaser is obligated to remit monthly payments under financing contracts that represent the purchaser’s continuing investment.
If all of the criteria for a VOI sale to qualify under the full accrual method of accounting have been met, as discussed above, except that construction of the VOI purchased is not complete, the Company recognizes revenues using the percentage-of-completion (“POC”)

method of accounting provided that the preliminary construction phase is complete and that a minimum sales level has been met (to assure that the property will not revert to a rental property). The preliminary stage of development is deemed to be complete when the engineering and design work is complete, the construction contracts have been executed, the site has been cleared, prepared and excavated, and the building foundation is complete. The completion percentage is determined by the proportion of real estate inventory costs incurred to total estimated costs. These estimated costs are based upon historical experience and the related contractual terms. The remaining revenues and related costs of sales, including commissions and direct expenses, are deferred and recognized as the remaining costs are incurred.

incurred.


The Company also offers consumer financing as an option to customers purchasing VOIs, which are typically collateralized by the underlying VOI. The contractual terms of Company-provided financing agreements require that the contractual level of annual principal payments be sufficient to amortize the loan over a customary period for the VOI being financed, which is generally ten years and payments under the financing contracts begin within 45 days of the sale and receipt of the minimum down payment of 10%. An estimate of uncollectible amounts is recorded at the time of the sale with a charge to the provision for loan losses, which is classified as a reduction of vacation ownership interestVOI sales on the Consolidated Statements of Income. The interest income earned from the financing arrangements is earned on the principal balance outstanding over the life of the arrangement and is recorded within consumer financing on the Consolidated Statements of Income.


The Company also provides day-to-day-management services, including oversight of housekeeping services, maintenance and certain accounting and administrative services for property owners’ associations and clubs. In some cases, the Company’s employees serve as officers and/or directors of these associations and clubs in accordance with their by-laws and associated regulations. The Company receives fees for such property management services which are generally based upon total costs to operate such resorts. Fees for property management services typically approximate 10% of budgeted operating expenses. Property management fee revenues are recognized when earned in accordance with the terms of the contract and are recorded as a component of service and membership fees on the Consolidated Statements of Income. Property management revenues, which are comprised of management fee revenue and reimbursable revenue, were $424$567 million $405, $460 million and $376$424 million during 2011, 20102013, 2012 and 2009,2011, respectively. Management fee revenues were $198$290 million $183, $225 million and $170$198 million during 2011, 20102013, 2012 and 2009,2011, respectively. Reimbursable revenues, which are based upon certain reimbursable costs with no added margin, were $226$277 million $222, $235 million and $206$226 million, respectively, during 2011, 20102013, 2012 and 2009.2011. These reimbursable costs principally relate to the payroll costs for management of the associations, club and resort properties where the Company is the employer and are reflected as a component of operating expenses on the Consolidated Statements of Income. During each of 2011, 20102013, 2012 and 2009,2011, one of the associations that the Company manages paid Wyndham Exchange & Rentals $19$19 million for exchange services.


F-10



Under the POC method of accounting, a portion of the total revenues from a vacation ownership contract sale is not recognized if the construction of the vacation resort has not yet been fully completed. Such deferred revenues were recognized in subsequent periods in proportion to the costs incurred as compared to the total expected costs for completion of construction of the vacation resort. During 2009, gross sales2013, an immaterial amount of VOIsrevenues were increased by $187 million representing the net change in revenues that was deferred under the POC method of accounting. As of December 31, 2009, all revenues that were previously deferred under the POC method of accounting had been recognized. During each of 2011 and 2010,2012, no revenues were deferred under the POC method of accounting.


Other Items

The Company records marketing and reservation revenues, Wyndham Rewards revenues, RCI Elite Rewards revenues and hotel/property management services revenues for its Lodging, Vacation Ownership and Vacation Exchange and Rentals segments, in accordance with the guidance for reporting revenues gross as a principal versus net as an agent, which requires that these revenues be recorded on a gross basis.


Deferred Income

Deferred income, as of December 31, consisted of:

   2011   2010 

Membership and exchange fees

  $330    $370  

VOI trial and incentive fees

   118     120  

Vacation rental fees

   70     56  

Other fees

   66     61  
  

 

 

   

 

 

 

Total deferred income

   584     607  

Less: Current deferred income

   402     401  
  

 

 

   

 

 

 

Non-current deferred income

  $        182    $        206  
  

 

 

   

 

 

 

 2013 2012
Membership and exchange fees$298
 $316
VOI trial and incentive fees149
 130
Vacation rental fees109
 75
Initial franchise fees42
 28
Other fees45
 41
Total deferred income643
 590
Less: Current deferred income451
 383
Non-current deferred income$192
 $207
Deferred membership and exchange fees consist primarily of payments made in advance for annual memberships that are recognized over the term of the membership period, which is typically one to three years. Deferred VOI trial fees are payments received in advance for a trial VOI, which allows customers to utilize a VOI typically within one year of purchase. Deferred incentive fees represent payments received in advance for additional travel related products and services at the time of a VOI sale. Revenue is recognized when a customer utilizes the additional products and services, which is typically within two years of a VOI sale. Deferred vacation rental fees represent payments received in advance of a rental customer’s stay that are recognized as revenue when the rental stay occurs, which is typically within six months of the confirmation date.

Deferred initial franchise fees are recognized when all material services or conditions have been performed which is typically within two years.


INCOME TAXES
INCOME TAXES

The Company recognizes deferred tax assets and liabilities using the asset and liability method, under which deferred tax assets and liabilities are calculated based upon the temporary differences between the financial statement and income tax bases of assets and liabilities using currently enacted tax rates. These differences are based upon estimated differences between the book and tax basis of the assets and liabilities for the Company as of December 31, 20112013 and 2010.

2012.


The Company’s deferred tax assets are recorded net of a valuation allowance when, based on the weight of available evidence, it is more likely than not that some portion or all of the recorded deferred tax assets will not be realized in future periods. Decreases to the valuation allowance are recorded as reductions to the Company’s provision for income taxes and increases to the valuation allowance result in additional provision for income taxes. The realization of the Company’s deferred tax assets, net of the valuation allowance, is primarily dependent on estimated future taxable income. A change in the Company’s estimate of future taxable income may require an addition to or reduction from the valuation allowance.


For tax positions the Company has taken or expects to take in a tax return, the Company applies a more likely than not threshold, under which the Company must conclude a tax position is more likely than not to be sustained, assuming that the position will be examined by the appropriate taxing authority that has full knowledge of all relevant information, in order to recognize or continue to recognize the benefit. In determining the Company’s provision for income taxes, the Company uses judgment, reflecting its estimates and assumptions, in applying the more likely than not threshold.



F-11


CASH AND CASH EQUIVALENTS

CASH EQUIVALENTS

The Company considers highly-liquid investments purchased with an original maturity of three months or less to be cash equivalents.

RESTRICTED CASH


RESTRICTED CASH
The largest portion of the Company’s restricted cash relates to securitizations. The remaining portion is comprised of cash held in escrow related to the Company’s vacation ownership business and cash held in all other escrow accounts.


Securitizations: In accordance with the contractual requirements of the Company’s various vacation ownership contract receivable securitizations, a dedicated lockbox account, subject to a blocked control agreement, is established for each securitization. At each month end, the total cash in the collection account from the previous month is analyzed and a monthly servicer report is prepared by the Company, which details how much cash should be remitted to the noteholdersnote holders for principal and interest payments, and any cash remaining is transferred by the trustee back to the Company. Additionally, as required by various securitizations, the Company holds an agreed-upon percentage of the aggregate outstanding principal balances of the VOI contract receivables collateralizing the asset-backed notes in a segregated trust (or reserve) account as credit enhancement. Each time a securitization closes and the Company receives cash from the noteholders,note holders, a portion of the cash is deposited in the reserve account. Such amounts were $132$92 million and $138$121 million as of December 31, 2011 and 2010, respectively,, of which $71$64 million and $77$65 million is recorded within other current assets as of December 31, 2011 and 2010, respectively,$28 million and $61$56 million is recorded within other non-current assets as of both December 31, 20112013 and 20102012, respectively, on the Consolidated Balance Sheets.


Escrow Deposits: Laws in most U.S. states require the escrow of down payments on VOI sales, with the typical requirement mandating that the funds be held in escrow until the rescission period expires. As sales transactions are consummated, down payments are collected and are subsequently placed in escrow until the rescission period has expired. Depending on the state, the rescission period can be as short as three3 calendar days or as long as 15 calendar days. In certain states, the escrow laws require that 100% of VOI purchaser funds (excluding interest payments, if any), be held in escrow until the deeding process is complete. Where possible, the Company utilizes surety bonds in lieu of escrow deposits. Escrow deposit amounts were $53$57 million and $42$56 million as of December 31, 20112013 and 2010,2012, respectively, which is recorded within other current assets on the Consolidated Balance Sheets.

RECEIVABLE VALUATION


RECEIVABLE VALUATION
Trade receivables

The Company provides for estimated bad debts based on theirits assessment of the ultimate realizability of receivables, considering historical collection experience, the economic environment and specific customer information. When the Company determines that an account is not collectible, the account is written-off to the allowance for doubtful accounts. The following table illustrates the Company’s allowance for doubtful accounts activity for the year ended December 31:

   2011  2010  2009 

Beginning balance

  $        185   $        149   $        117  

Bad debt expense

   71    97    102  

Write-offs

   (50  (63  (72

Translation and other adjustments

   1    2    2  
  

 

 

  

 

 

  

 

 

 

Ending balance

  $207   $185   $149  
  

 

 

  

 

 

  

 

 

 


 2013 2012 2011
Beginning balance$213
 $207
 $185
Bad debt expense57
 53
 71
Write-offs(64) (49) (50)
Translation and other adjustments3
 2
 1
Ending balance$209
 $213
 $207

Vacation ownership contract receivables

In the Company’s Vacation Ownership segment, the Company provides for estimated vacation ownership contract receivable defaults at the time of VOI sales by recording a provision for loan losses as a reduction of vacation ownership interestVOI sales on the Consolidated Statements of Income. The Company assesses the

adequacy of the allowance for loan losses based on the historical performance of similar vacation ownership contract receivables. The Company uses a technique referred to as static pool analysis, which tracks defaults for each year’syear's sales over the entire life of those contract receivables. The Company considers current defaults, past due aging, historical write-offs of contracts and consumer credit scores (FICO scores) in the assessment of borrower’sborrower's credit strength and expected loan performance. The Company also considers whether the historical economic conditions are comparable to current economic conditions. If current or expected future conditions differ from the conditions in effect when the historical experience was generated, the Company adjusts the allowance for loan losses to reflect the expected effects of the current environment on the collectability of the Company’sCompany's vacation ownership contract receivables.



F-12

Table of ContentsLOYALTY PROGRAMS


LOYALTY PROGRAMS
The Company operates a number of loyalty programs including Wyndham Rewards, RCI Elite Rewards and other programs. Wyndham Rewards members primarily accumulate points by staying in hotels franchised under one of the Company’s lodging brands. Wyndham Rewards and RCI Elite Rewards members accumulate points by purchasing everyday services and products from the various businesses that participate in the program.


Members may redeem their points for hotel stays, airline tickets, rental cars, resort vacations, electronics, sporting goods, movie and theme park tickets, gift certificates, vacation ownership maintenance fees and annual membership dues and exchange fees for transactions. The points cannot be redeemed for cash. The Company earns revenue from these programs (i) when a member stays at a participating hotel, from a fee charged by the Company to the franchisee, which is based upon a percentage of room revenues generated from such stay or (ii) based upon a percentage of the members’ spending on the co-branded credit cards and such revenues are paid to the Company by a third-party issuing bank. The Company also incurs costs to support these programs, which primarily relate to marketing expenses to promote the programs, costs to administer the programs and costs of members’ redemptions.


As members earn points through the Company’s loyalty programs, the Company records a liability of the estimated future redemption costs, which is calculated based on (i) an estimated cost per point and (ii) an estimated redemption rate of the overall points earned, which is determined through historical experience, current trends and the use of an actuarial analysis. Revenues relating to the Company’s loyalty programs are recorded in other revenues in the Consolidated Statements of Income and amounted to $80$113 million $77, $78 million and $82$80 million, while total expenses amounted to $68$93 million $48, $73 million and $59$68 million in 2011, 20102013, 2012 and 2009,2011, respectively. The points liability for estimated future redemption costs as of December 31, 20112013 and 20102012 amounted to $40$52 million and $36$45 million, respectively, and is included in accrued expenses and other current liabilities and other non-current liabilities in the Consolidated Balance Sheets.


INVENTORY
INVENTORY

Inventory primarily consists of real estate and development costs of completed VOIs, VOIs under construction, land held for future VOI development, vacation ownership properties, vacation credits and vacation credits.inventory sold subject to conditional repurchase. The Company applies the relative sales value method for relieving VOI inventory and recording the related cost of sales. Under the relative sales value method, cost of sales is calculated as a percentage of net sales using a cost-of-sales percentage ratio of total estimated development cost to total estimated VOI revenue, including estimated future revenue and incorporating factors such as changes in prices and the recovery of VOIs generally as a result of contract receivable defaults. The effect of such changes in estimates under the relative sales value method is accounted for on a retrospective basis through corresponding current-period adjustments to inventory and cost of sales. Inventory is stated at the lower of cost, including capitalized interest, property taxes and certain other carrying costs incurred during the construction process, or net realizable value. Capitalized interest was $2less than $1 million $5, $1 million and $10$2 million in 2011, 20102013, 2012 and 2009,2011, respectively. During 2010, the Company transferred $66 million from inventory to property, plant and equipment related to a mixed-use project.


ADVERTISING EXPENSE
ADVERTISING EXPENSE

Advertising costs are generally expensed in the period incurred. Advertising expenses, which are recorded primarily within marketing and reservation expenses on the Consolidated Statements of Income, were $93$146 million $77, $105 million and $74$93 million in 2011, 20102013, 2012 and 2009,2011, respectively.

USE


USE OF ESTIMATES ESTIMATES AND ASSUMPTIONS

ASSUMPTIONS

The preparation of the Consolidated Financial Statements requires the Company to make estimates and assumptions that affect the reported amounts of assets, liabilities, revenues and expenses and the disclosure of contingent assets and liabilities in the Consolidated Financial Statements and accompanying notes. Although these estimates and assumptions are based on the Company’s knowledge of current events and actions the Company may undertake in the future, actual results may ultimately differ from estimates and assumptions.



F-13

Table of ContentsDERIVATIVE INSTRUMENTS


DERIVATIVE INSTRUMENTS
The Company uses derivative instruments as part of its overall strategy to manage its exposure to market risks primarily associated with fluctuations in foreign currency exchange rates and interest rates. Additionally, the Company hashad a bifurcated conversion feature related to its convertible notes and cash-settled call options that arewere considered derivative instruments. As a matter of policy, the Company does not use derivatives for trading or speculative purposes. All derivatives are recorded at fair value either as assets or liabilities. Changes in fair value of derivatives not designated as hedging instruments and of derivatives designated as fair value hedging instruments are recognized currently in earnings and included either as a component of other revenues or net interest expense, based upon the nature of the hedged item, in the Consolidated Statements of Income. The effective portion of changes in fair value of derivatives designated as cash flow hedging instruments is recorded as a component of other comprehensive income. The ineffective portion is reported immediately in earnings as a component of net interestoperating expense, based upon the nature of the hedged item. Amounts included in other comprehensive income are reclassified into earnings in the same period during which the hedged item affects earnings.


PROPERTY AND EQUIPMENT
PROPERTYAND EQUIPMENT

Property and equipment (including leasehold improvements) are recorded at cost, and presented net of accumulated depreciation and amortization. Depreciation, recorded as a component of depreciation and amortization on the Consolidated Statements of Income, is computed utilizing the straight-line method over the lesser of the lease termterms or estimated useful lives of the related assets. Amortization of leasehold improvements, also recorded as a component of depreciation and amortization, is computed utilizing the straight-line method over the lesser of the estimated benefit period of the related assets or the lease term, if shorter.terms. Useful lives are generally 30 years for buildings, up to 20 years for leasehold improvements, from 2015 to 30 years for vacation rental properties and from three3 to seven7 years for furniture, fixtures and equipment.


The Company capitalizes the costs of software developed for internal use in accordance with the guidance for accounting for costs of computer software developed or obtained for internal use. Capitalization of software developed for internal use commences during the development phase of the project. The Company generally amortizes software developed or obtained for internal use on a straight-line basis, from three3 to five5 years, commencing when such software is substantially ready for use. The net carrying value of software developed or obtained for internal use was $132$158 million and $133$156 million as of December 31, 20112013 and 2010,2012, respectively. Capitalized interest was $8$5 million $2, $4 million and $2$8 million in 2011, 20102013, 2012 and 2009,2011, respectively.


IMPAIRMENT OF LONG-LIVED ASSETS
IMPAIRMENTOF LONG-LIVED ASSETST

Thehe Company has goodwill and other indefinite-lived intangible assets recorded in connection with business combinations. The Company annually (during the fourth quarter of each year subsequent to completing the Company’sCompany's annual forecasting process), or more frequently if circumstances indicate impairment may have occurred that would more likely than not reduce the fair value of a reporting unit below its carrying amount,

goodwill may be impaired, reviews the reporting units’units' carrying values as required by the guidance for goodwill and other indefinite-lived intangible assets. In accordance with the guidance, the Company has determined that its reporting units are the same as its reportable segments.

Application of the


Under current accounting guidance, goodwill and other intangible assets with indefinite lives are not subject to amortization. However, goodwill and other intangibles with indefinite lives are subject to fair value-based rules for measuring impairment, and resulting write-downs, if any, are reflected in operating expense. The Company has goodwill recorded at its lodging, vacation exchange and rentals and vacation ownership reporting units. The Company completed its annual goodwill impairment test requires judgment, including the identificationby performing a qualitative analysis for each of its reporting units assignmentas of assetsOctober 1, 2013 and liabilities to reporting units and determination of the fair value of each reporting unit. The fair value of each reporting unit is estimated using a discounted cash flow methodology. This analysis requires significant judgments, including estimation of future cash flows, which are dependent on internal forecasts, estimation of long-term rate of growth for the business and estimation of the useful life over which cash flows will occur. The estimates used to calculate the fair value of a reporting unit change from year to year based on operating results and market conditions. Changes in these estimates and assumptions could materially affect the determination of fair value and any potential goodwilldetermined that no impairment for each reporting unit.

exists.


The Company also evaluates the recoverability of its other long-lived assets, including property and equipment and amortizable intangible assets, if circumstances indicate impairment may have occurred, pursuant to guidance for impairment or disposal of long-lived assets. This analysis is performed by comparing the respective carrying values of the assets to the current and expected future cash flows, on an undiscounted basis, to be generated from such assets. Property and equipment is evaluated separately within each segment. If such analysis indicates that the carrying value of these assets is not recoverable, the carrying value of such assets is reduced to fair value.


ACCOUNTING FOR RESTRUCTURING ACTIVITIES
ACCOUNTINGFOR RESTRUCTURING ACTIVITIES

The Company’s restructuring actions require it to make significant estimates in several areas including:including (i) expenses for severance and related benefit costs;costs, (ii) the ability to generate sublease income, as well as its ability to terminate lease obligations;obligations and (iii) contract terminations. The amountsamount that the Company has accrued as of December 31, 2011 represent2013 represents its best estimate of the obligations incurred in connection with these actions, but could be subject to change due to various factors including market conditions and the outcome of negotiations with third parties. In the event that actual amounts differ from the Company’s estimates, the amount



F-14


ACCUMULATED OTHER COMPREHENSIVE INCOME
Accumulated other comprehensive income (“AOCI”) consists of accumulated foreign currency translation adjustments, accumulated unrealized gains and losses on derivative instruments designated as cash flow hedges and pension related costs. Foreign currency translation adjustments exclude income taxes related to indefinite investments in foreign subsidiaries. Assets and liabilities of foreign subsidiaries having non-U.S.-dollar functional currencies are translated at exchange rates at the Consolidated Balance Sheet dates. Revenues and expenses are translated at average exchange rates during the periods presented. The gains or losses resulting from translating foreign currency financial statements into U.S. dollars, net of hedging gains or losses and taxes, are included in AOCI on the Consolidated Balance Sheets. Gains or losses resulting from foreign currency transactions are included in the Consolidated Statements of Income.

STOCK-BASED COMPENSATION


STOCK-BASED COMPENSATION
In accordance with the guidance for stock-based compensation, the Company measures all employee stock-based compensation awards using a fair value method and records the related expense in its Consolidated Statements of Income.


EQUITY EARNINGS AND OTHER INCOME
EQUITY EARNINGS AND OTHER INCOME

The Company applies the equity method of accounting when it has the ability to exercise significant influence over operating and financial policies of an investee. The Company recorded $3$3 million, $1$0 million and $1$3 million of net earnings from such investments during 2011, 20102013, 2012 and 2009,2011, respectively, in other income, net on the Consolidated Statements of Income.


During 2013, the Company recorded $3 million of income primarily related to other miscellaneous royalties at its vacation ownership business. In addition, during 2012, the Company recorded $8 million of income primarily related to the settlement of a business disruption claim related to the Gulf of Mexico spill in 2010 and the reversal of allowance associated with previously divested asset. During 2011, the Company recorded $8 million of income primarily related to a gain on the redemption of a preferred stock investment and sale of non-strategic assets at its vacation ownership business. During 2010, the Company recorded $6 million

RECENTLY ISSUED ACCOUNTING PRONOUNCEMENTS
Presentation of income primarily related to gains associated with the sale of non-strategic assets at its vacation ownership business. During 2009, the Company recorded $5 million of income primarily related to gains associated with the sale of non-strategic assets at its vacation ownership and vacation exchange and rentals businesses. Such amounts were recorded within other income, net on the Consolidated Statements ofComprehensive Income.

RECENTLY ISSUED ACCOUNTING PRONOUNCEMENTS

Multiple-Deliverable Revenue Arrangements. In October 2009,June 2011, the Financial Accounting Standards Board (“FASB”) issued guidance on multiple-deliverable revenue arrangements, which requires an entity to apply the relative selling price allocation method and to estimate selling prices for all units of accounting, including delivered items, when vendor-specific objective evidence or acceptable third-party evidence does not exist. The guidance is effective for revenue arrangements entered into or materially modified in fiscal years beginning on or after June 15, 2010 and shall be applied on a prospective basis. The Company adopted the guidance on January 1, 2011, as required. There was no material impact on the Consolidated Financial Statements resulting from the adoption.

Testing Goodwill for Impairment. In September 2011, the FASB issued guidance on testing goodwill for impairment, which amends existing guidance by giving an entity the option to first assess qualitative factors to determine whether it is more likely than not that the fair value of a reporting unit is less than its carrying amount. If it is concluded that the fair value of a reporting unit is more likely than not less than its carrying amount, it is necessary to perform the currently prescribed two-step goodwill impairment test. Otherwise, the two-step goodwill impairment test is not required. This guidance is effective for interim and annual goodwill impairment tests performed for fiscal years beginning after December 15, 2011, with early adoption permitted. The Company will adopt the guidance on January 1, 2012, as required, and it believes the adoption of this guidance will not have a material impact on the Consolidated Financial Statements.

Presentation of Comprehensive Income. In June 2011, the FASB issued guidance for the presentation of comprehensive income, which amends existing guidance by allowing only two options for presenting the components of net income and other comprehensive income:income (i) in either a single continuous financial statement of comprehensive income or (ii) in two separate but consecutive financial statements, consisting of an income statement followed by a separate statement of comprehensive income. This guidance is effective for interim and annual reporting periods beginning after December 15, 2011, with early adoption permitted. The Company early adopted the guidance as of December 31, 2011, and has presented the Statements of Comprehensive Income as a separate financial statement.


Fair Value Measurement. In May 2011, the FASB issued guidance which generally provides a consistent definition of fair value and ensures that the fair value measurement and disclosure requirements are similar between U.S. GAAP and International Financial Reporting Standards. The guidance changes certain fair value measurement principles and enhances the disclosure requirements particularly for Level 3 fair value measurements. This guidance iswas effective for interim and annual reporting periods beginning after December 15, 2011 and shall bewas applied on a prospective basis. The Company adopted the guidance on January 1, 2012, as required. There was no material impact on the Consolidated Financial Statements resulting from the adoption.

Testing Goodwill for Impairment. In September 2011, the FASB issued guidance on testing goodwill for impairment, which amends existing guidance by giving an entity the option to first assess qualitative factors to determine whether it is more likely than not that the fair value of a reporting unit is less than its carrying amount. If it is concluded that the fair value of a reporting unit is, more likely than not, less than its carrying amount, then it would be necessary to perform the currently prescribed two-step goodwill impairment test. Otherwise, the two-step goodwill impairment test is not required. This guidance was effective for interim and annual goodwill impairment tests performed for fiscal years beginning after December 15, 2011, with early adoption permitted. The Company adopted the guidance on January 1, 2012, as required. There was no material impact on the Consolidated Financial Statements resulting from the adoption.


F-15


Intangibles - Goodwill and Other. In July 2012, the FASB issued guidance on the testing of indefinite-lived intangible assets for impairment, which is intended to reduce the cost and complexity of the impairment test for indefinite-lived intangible assets by providing an entity with the option to first assess qualitatively whether it is necessary to perform the impairment test that is currently in place. An entity would not be required to quantitatively calculate the fair value of an indefinite-lived intangible asset unless the entity determines that it is more likely than not that its fair value is less than its carrying amount. This guidance was effective for interim and annual impairment tests beginning after September 15, 2012, with early adoption permitted. The Company adopted the guidance on October 1, 2012, as required. There was no material impact on the Consolidated Financial Statements resulting from the adoption.

Comprehensive Income. In February 2013, the FASB issued guidance to improve the reporting of amounts reclassified out of AOCI. The guidance amends the presentation of changes in AOCI and requires an entity to disaggregate the total change of each component of other comprehensive income either on the face of the statement of income or as a separate disclosure in the notes. This guidance is effective prospectively for fiscal years beginning after December 15, 2012. The Company adopted the guidance on January 1, 2013, as required. There was no material impact on its Consolidated Financial Statements resulting from the adoption.

Foreign Currency Matters. In March 2013, the FASB issued guidance on a parent's accounting for the cumulative translation adjustment upon derecognition of a subsidiary or group of assets within a foreign entity. The guidance requires that the parent release any related cumulative translation adjustment into net income only if the sale or transfer results in the complete or substantially complete liquidation of the foreign entity in which the subsidiary or group of assets had resided. This guidance is effective prospectively for fiscal years beginning after December 15, 2013, and for interim periods within those fiscal years. The Company will adopt the guidance on January 1, 2012,2014, as required, and it believes the adoption of this guidance will not have a material impact on the Consolidated Financial Statements.


3.
3.Earnings perPer Share

The computation of basic and diluted earnings per share (“EPS”) is based on the Company’s net income available to commonWyndham stockholders divided by the basic weighted average number of common shares and diluted weighted average number of common shares, respectively.


The following table sets forth the computation of basic and diluted EPS (in millions, except per share data):

   Year Ended December 31, 
   2011   2010   2009 

Net income

  $417    $379    $293  
  

 

 

   

 

 

   

 

 

 

Basic weighted average shares outstanding

   162     178     179  

Stock options, SSARs and RSUs(a)

   3     4     3  

Warrants(b)

   1     3       
  

 

 

   

 

 

   

 

 

 

Diluted weighted average shares outstanding

   166     185     182  
  

 

 

   

 

 

   

 

 

 

Earnings per share:

      

Basic

  $    2.57    $    2.13    $    1.64  

Diluted

   2.51     2.05     1.61  

 Year Ended December 31,
 2013 2012 2011
Net income attributable to Wyndham shareholders$432
 $400
 $417
Basic weighted average shares outstanding133
 143
 162
Stock options, SSARs, RSUs and PSUs (a) (b) (c)
2
 2
 3
Warrants (d)

 
 1
Weighted average diluted shares outstanding135
 145
 166
Earnings per share:     
Basic$3.25
 $2.80
 $2.57
Diluted3.21
 2.75
 2.51
Dividends: (e)
     
Cash dividends per share$1.16
 $0.92
 $0.60
Aggregate dividends paid to shareholders156
 134
 99

(a)(a) 

Includes unvested dilutive restricted stock units (“RSUs”) which are subject to future forfeitures.

(b)(b) 

Excludes 74,000, 98,000 and 2 million of stock options and stock-settled stock appreciation rights ("SSARs") for the years ended 2013, 2012 and 2011, respectively, as it would have been anti-dilutive to EPS.
(c)
Excludes 492,000, 606,000 and 350,000 performance vested restricted stock units ("PSUs"), for the years ended 2013, 2012 and 2011, respectively, as the Company had not met the required performance metrics.
(d)
Represents the dilutive effect of warrants to purchase shares of the Company’s common stock related to the May 2009 issuance of the Company’s convertible notes (see Note 13 — Long-Term Debtnotes.
(e)
For each of the quarterly periods ended March 31, June 30, September 30 and Borrowing Arrangements).

December 31 2013, 2012, and 2011, the Company paid cash dividends of $0.29, $0.23, and $0.15 per share respectively.

The computations



F-16

Table of diluted EPS for the years ended December 31, 2011, 2010 and 2009 do not include approximately 2 million, 4 million and 9 million stock options and stock-settled stock appreciation rights (“SSARs”), respectively, as the effect of their inclusion would have been anti-dilutive. In addition, for the year ended December 31, 2011 approximately 350,000 performance vested restricted stock units (“PSUs”) were excluded as the Company had not met the required performance metrics as of December 31, 2011 (see Note 19 — Stock-Based Compensation for further details). For the year ended December 31, 2009, the computation of diluted EPS does not include warrants to purchase approximately 18 million shares of the Company’s common stock related to the May 2009 issuance of the Company’s Convertible Notes (see Note 13 — Long-Term Debt and Borrowing Arrangements) as the effect of their inclusion would have been anti-dilutive.

ContentsDividend Payments

During each of the quarterly periods ended March 31, June 30, September 30 and December 31, 2011, the Company paid cash dividends of $0.15 per share ($99 million in the aggregate.) During each of the quarterly periods ended March 31, June 30, September 30 and December 31, 2010, the Company paid cash dividends of $0.12 per share ($86 million in the aggregate). During each of the quarterly periods ended March 31, June 30, September 30 and December 31, 2009 the Company paid cash dividends of $0.04 per share ($29 million in the aggregate).


Stock Repurchase Program

On both April 25, 2011 and August 11, 2011,July 23, 2013, the Company’s Board of Directors authorized an increase of $500$750 million to the Company’s existing stock repurchase program. As of December 31, 2011,2013, the total authorization of the program was $1.5 billion.

$3.0 billion.


The following table summarizes stock repurchase activity under the current stock repurchase program:

   Shares   Cost   Average
Price
 

As of December 31, 2010

           11.4    $295    $25.78  

For the year ended December 31, 2011

   28.7     902     31.45  
  

 

 

   

 

 

   

 

 

 

As of December 31, 2011

   40.1    $        1,197    $        29.83  
  

 

 

   

 

 

   

 

 

 

program (in millions, except per share data):

 Shares Cost Average Price Per Share
As of December 31, 201253.0
 $1,820
 $34.33
For the year ended December 31, 20139.7
 590
 60.93
As of December 31, 201362.7
 $2,410
 38.44
The Company had $367$667 million remaining availability in its program as of December 31, 2011.2013. The total capacity of thisthe program iswas increased by proceeds received from stock option exercises.


As of December 31, 2011,2013, the Company has repurchased under its current and prior stock repurchase plans, a total of 65.288 million shares at an average price of $30.78$36.68 for a cost of $2.0$3.2 billion since its separation from Cendant (“Separation”).


4.
4.Acquisitions

Assets acquired and liabilities assumed in business combinations were recorded on the Consolidated Balance Sheets as of the respective acquisition dates based upon their estimated fair values at such dates. The results of operations of businesses acquired by the Company have been included in the Consolidated Statements of Income since their respective dates of acquisition. The excess of the purchase price over the estimated fair values of the underlying assets acquired and liabilities assumed was allocated to goodwill. In certain circumstances, the allocations of the excess purchase price are based upon preliminary estimates and assumptions. Accordingly, the allocations may be subject to revision when the Company receives final information, including appraisals and other analyses. Any revisions to the fair values during the allocation period will be recorded by the Company as further adjustments to the purchase price allocations. Although, in certain circumstances, the Company has substantially integrated the operations of its acquired businesses, additional future costs relating to such integration may occur. These costs may result from integrating operating systems, relocating employees, closing facilities, reducing duplicative efforts and exiting and consolidating other activities. These costs will be recorded on the Consolidated Balance Sheets as adjustments to the purchase price or on the Consolidated Statements of Income as expenses.

Midtown 45, NYC Property. During January 2013, the Company entered into an agreement with a third-party partner whereby the partner acquired the Midtown 45 property in New York City ("Midtown 45") for $115 million through a special purpose entity ("SPE"). The Company is considered to be the primary beneficiary of the SPE and therefore the Company consolidates the SPE within its financial statements. The Company is managing and operating the property for rental purposes while the Company converts it into VOI inventory. The SPE's purchase price allocation for this property resulted in the recognition of $115 million of property and equipment, all of which was assigned to the Company's Vacation Ownership segment. Acquisition-related costs of $2 million are included in operating expenses as appropriate.

in the accompanying Consolidated Statement of Income for the twelve months ended December 31, 2013. This SPE transaction is consistent with the Company's strategy to replenish VOI inventory utilizing Wyndham Asset Affiliation Model ("WAAM") Just-in-Time. The consolidation of the SPE was not material to the Company's results of operations, financial position or cash flows (see Note 14 - Variable Interest Entities for more detailed information).


2011 ACQUISITIONSOther

. During the third quarter of 2011,2013, the Company completed theother business acquisitions of substantially all of the assets of two vacation rentals businesses for $27$14 million in cash, net of cash acquired. The preliminary purchase price allocations of these acquisitions resulted in the recognition of $11$12 million of goodwill, $15none of which is expected to be deductible for tax purposes, $8 million of definite-lived intangible assets with a weighted average life of 1610 years and $1$1 million of trademarks, all of which were assigned to the Company’sCompany's Vacation Exchange and Rentals segment.

These acquisitions were not material to the Company's results of operations, financial position or cash flows.


2012 ACQUISITIONS
2010 ACQUISITIONSShell Vacations Club

Hoseasons Holdings Ltd. On March 1, 2010,September 13, 2012, the Company completed the acquisition of Hoseasons Holdings Ltd. (“Hoseasons”Shell Vacations Club ("Shell"), a EuropeanU.S. vacation rentalsownership club and property management business. Management believes this acquisition strengthens the Company's vacation ownership portfolio as well as its resort management business thereby enhancing its fee-for-service business model.



F-17


The allocation of the purchase price is summarized as follows:
 Amount
Cash consideration$180
Less: cash acquired6
Net cash consideration174
Fair value of assets acquired in excess of liabilities assumed147
Excess purchase price over fair value of assets acquired and liabilities assumed$27
The net cash consideration of $174 million was comprised of $96 million (net of cash acquired) for the equity of Shell and $78 million related to debt secured with VOI contract receivables repaid at closing. In addition, the Company assumed $79 million of debt. Acquisition-related costs in the amount of $1 million were included in general and administrative expenses in the accompanying Consolidated Statement of Income for the year ended December 31, 2012.

The following table summarizes the fair value of the assets acquired and liabilities assumed in connection with the Company's acquisition of Shell:
 Amount
Vacation ownership contracts receivables$140
Inventory47
Customer relationships (a)
31
Trademarks (b)
4
Management contracts (c)
23
Goodwill27
Property and equipment22
Other current and non-current assets34
Total assets acquired328
Other current liabilities56
Assumed debt79
Other non-current liabilities11
Total liabilities assumed146
Noncontrolling interest2
Net assets acquired$180
(a)
Represents customer relationships with a weighted average life of 15 years; included within Franchise agreements and other intangibles, net on the Consolidated Balance Sheet.
(b)
Represents trademarks with a life of 7 years.
(c)
Represents management contracts with a weighted average life of 15 years; included within Franchise agreements and other intangibles, net on the Consolidated Balance Sheet.
The goodwill, approximately $23 million of which is expected to be deductible for tax purposes, was assigned to the Company's Vacation Ownership segment. This acquisition was not material to the Company's results of operations, financial position or cash flows.

Rio Mar. During the third quarter of 2012, the Company invested $41 million in cash to increase its existing investment in the joint venture that owned the Wyndham Rio Mar Beach Resort and Spa. In the fourth quarter of 2012, the Company acquired control of the joint venture and ownership of the hotel for an additional $5 million (net of cash acquired) and recorded $9 million of contingent consideration at fair value. As such, the net consideration for obtaining ownership of the hotel was $55 million.

The fair value of assets acquired and liabilities assumed with respect to the Company obtaining ownership of the hotel resulted in $68 million of property and equipment, $6 million other assets and $19 million of liabilities assumed, all of which were allocated to the Company's Lodging segment.


F-18


Oceana Resorts. On December 31, 2012, the Company completed the acquisition of Oceana Resorts, a U.S. vacation rental business, for $59$35 million in cash. The purchase price allocation resulted in the recognition of $23 million of goodwill, all of which is expected to be deductible for tax purposes, and $12 million of definite-lived intangible assets with a weighted average life of 15 years, all of which were assigned to the Company's Vacation Exchange and Rentals segment. This acquisition is consistent with the Company's strategy to grow its fee-for-service U.S. rentals business. This acquisition was not material to the Company's results of operations, financial position or cash flows.

Smoky Mountain Property Management Group. On August 1, 2012, the Company completed the acquisition of Smoky Mountain Property Management Group, a U.S. vacation rental business, for $31 million in cash, net of cash acquired. The purchase price allocation resulted in the recognition of $38$26 million of goodwill, $30approximately $15 million of which is expected to be deductible for tax purposes, and $12 million of definite-lived intangible assets with a weighted average life of 1810 years, and $16 million of trademarks, all of which were assigned to the Company’sCompany's Vacation Exchange and Rentals segment. Management believes that thisThis acquisition offers a strategic fit withinis consistent with the Company’s European rentals business and an opportunity to continueCompany's strategy to grow its fee-for-service U.S. rentals business. This acquisition was not material to the Company’s fee-for-service businesses.Company's results of operations, financial position or cash flows.


TrypOther. On June 30, 2010,During 2012, the Company completed the acquisition of the Tryp hotel brand (“Tryp”)other business acquisitions for $43$19 million in cash. The purchase price allocation resulted in the recognition of $3 million of goodwill, $3 million of franchise agreements with a weighted average life of 20 years and $36 million of trademarks, all of

which were assigned to the Company’s Lodging segment. This acquisition increases the Company’s footprint in Europe and Latin America and management believes it presents enhanced growth opportunities for its lodging business in North America.

ResortQuest International, LLC. On September 30, 2010, the Company completed the acquisition of ResortQuest International, LLC (“ResortQuest”), a U.S. vacation rentals business, for $54 million in cash, net of cash acquired. The purchase price allocationallocations resulted in (i) the recognition of $15$4 million of goodwill, $15none of which is expected to be deductible for tax purposes, and $3 million of definite-lived intangible assets with a weighted average life of 1210 years, and $9 million of trademarks, all of which were assigned to the Company’sCompany's Vacation Exchange and Rentals segment. Management believes that this acquisition provides the Company with an opportunity to build a growth platform in the U.S. rentals market.segment and (ii)

James Villa Holdings Ltd. On November 30, 2010, the Company completed the acquisition$7 million of James Villa Holdings Ltd. (“James Villa Holidays”), a European vacation rentals business, for $76inventory and $7 million in cash, net of cash acquired. The purchase price allocation resulted in the recognition of $52 million of goodwill, $26 million of definite-lived intangible assets with a weighted average life of 15 years and $10 million of trademarks,property, all of which were assignedwas allocated to the Company’sCompany's Vacation Exchange and RentalsOwnership segment. Management believes that this acquisition is consistent withThese acquisitions were not material to the Company’s strategy to invest in fee-for-service businesses and strengthens its presence in the European rentals market.Company's results of operations, financial position or cash flows.


5.
5.Intangible Assets

Intangible assets consisted of:

   As of December 31, 2011   As of December 31, 2010 
   Gross
Carrying
Amount
   Accumulated
Amortization
   Net
Carrying
Amount
   Gross
Carrying
Amount
   Accumulated
Amortization
   Net
Carrying
Amount
 

Unamortized Intangible Assets:

            

Goodwill

  $  1,479        $  1,481      
  

 

 

       

 

 

     

Trademarks(a)

  $730        $731      
  

 

 

       

 

 

     

Amortized Intangible Assets:

            

Franchise agreements(b)

  $595    $          324    $        271    $634    $          318    $        316  

Other(c)

   180     50     130     164     40     124  
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 
  $775    $374    $401    $798    $358    $440  
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

 As of December 31, 2013 As of December 31, 2012
 Gross   Net Gross   Net
 Carrying Accumulated Carrying Carrying Accumulated Carrying
 Amount Amortization Amount Amount Amortization Amount
Unamortized Intangible Assets:           
Goodwill$1,590
     $1,566
    
Trademarks (a)
$718
     $724
    
Amortized Intangible Assets:           
Franchise agreements (b)
$595
 $356
 $239
 $594
 $340
 $254
 Trademarks (c)
8
 3
 5
 7
 1
 6
Other (d)
275
 85
 190
 270
 65
 205
 $878
 $444
 $434
 $871
 $406
 $465
(a)

Comprised of various trade names (primarily including the Wyndham Hotels and Resorts, Ramada, Days Inn, RCI, Landal GreenParks, Baymont InnsInn & Suites, Microtel Inns & Suites, Hawthorn by Wyndham, Tryp by Wyndham and Hoseasons trade names) that the Company has acquired and which distinguishes the Company’s consumer services.acquired. These trade names are expected to generate future cash flows for an indefinite period of time.

(b)

Generally amortized over a period ranging from 20 to 40 years with a weighted average life of 2635 years.

(c)

Generally amortized over a period of 3 to 7 years with a weighted average life of 5 years.
(d)
Includes customer lists and business contracts, generally amortized over a period ranging from 7 to 20 years with a weighted average life of 1615 years.

Other Intangible AssetsDuring 2013, the Company recorded $8 million of non-cash impairment charges at its lodging business primarily related to a partial write-down of the Hawthorn trademark resulting from slower than expected growth in the brand. As of

December 31, 2013, the remaining $28 million carrying amount for the Hawthorn trademark was equal to its estimated fair value as of the date of impairment. The Company utilized a discounted cash flow model for the brand using assumptions of future operating performance, growth and discount rate.

During 2012, the Company recorded an $8 million non-cash impairment charge resulting from the decision to rebrand the ResortQuest and Steamboat Resorts trade names to the Wyndham Vacation Rentals brand. During 2011, the Company recorded a $25 million non-cash impairment charge to write-down franchise and management agreements which isagreements. Such amounts are included within the asset impairment lineimpairments on the Consolidated StatementStatements of Income (see Note 22 — Restructuring and Impairments for more information).



F-19


Goodwill

During the fourth quarters of 2011, 20102013, 2012 and 2009,2011, the Company performed its annual goodwill impairment test and determined that no impairment was requiredexisted as the fair value of goodwill at its lodging and vacation

exchange and rentals reporting units was in excess of the carrying value. As of December 31, 2011 and 2010, the Company’s accumulated goodwill impairment loss was $1,342 million ($1,337 million, net of tax) all of which is related to the Company’s vacation ownership reporting unit.


The changes in the carrying amount of goodwill are as follows:

   Balance at
December 31,
2010
     Goodwill
Acquired
During 2011
  Foreign
Exchange
   Balance at
December 31,
2011
 

Lodging

  $300      $   $         —    $300  

Vacation Exchange and Rentals

         1,181       11(*)   (13   1,179  
  

 

 

     

 

 

  

 

 

   

 

 

 

Total Company

  $1,481      $          11   $(13  $      1,479  
  

 

 

     

 

 

  

 

 

   

 

 

 

(*)Relates to two tuck-in acquisitions completed during the third quarter of 2011 (see Note 4 — Acquisitions).

 Balance at December 31, 2012 
Goodwill Acquired
During 2013
 
 Adjustments to Goodwill Acquired
During 2012
 
Foreign
Exchange
 Balance at December 31, 2013
     
     
Lodging$300
 $
 $
 $
 $300
Vacation Exchange and Rentals1,241
 12
 4
 6
 1,263
Vacation Ownership25
 
 2
 
 27
Total Company$1,566
 $12
 $6
 $6
 $1,590
Amortization expense relating to allamortizable intangible assets was as follows:

   Year Ended December 31, 
     2011         2010         2009   

Franchise agreements

  $    20      $    20      $    20  

Trademarks

                 1  

Other

   12       8       7  
  

 

 

     

 

 

     

 

 

 

Total(*)

  $32      $28      $28  
  

 

 

     

 

 

     

 

 

 

 2013 2012 2011
Franchise agreements$15
 $16
 $20
Other21
 15
 12
Total (*)
$36
 $31
 $32
(*)

Included as a component of depreciation and amortization on the Consolidated Statements of Income.

(*)Included as a component of depreciation and amortization on the Consolidated Statements of Income.
Based on the Company’sCompany's amortizable intangible assets as of December 31, 2011,2013, the Company expects related amortization expense over the next five years as follows:

   Amount 

2012

  $    29  

2013

   27  

2014

   27  

2015

   26  

2016

   25  

 Amount
2014$36
201534
201633
201732
201831

6.
6.Franchising and Marketing/Reservation Activities

Franchise fee revenues of $522$599 million $461, $583 million and $440$522 million on the Consolidated Statements of Income for 2011, 20102013, 2012 and 2009,2011, respectively, include initial franchise fees of $10$12 million $8, $12 million and $9$10 million, respectively.


As part of ongoing franchise fees, the Company receives marketing and reservation fees from its lodging franchisees, which generally are calculated based on a specified percentage of gross room revenues. Such fees totaled $237$291 million $196, $282 million and $186$237 million during 2011, 20102013, 2012 and 2009,2011, respectively, and are recorded within the franchise fees line item on the Consolidated Statements of Income. In accordance with the franchise agreements, the Company is contractually obligated to expend the marketing and reservation fees it collects from franchisees for marketing purposes or the operation of an international, centralized, brand-specific reservation system and for marketing purposes such as advertising, promotional and co-marketing programs, and training for the respective franchisees. Additionally, the Company is required to provide certain services to its franchisees, including access to an international, centralized, brand-specific reservations system, advertising, promotional and co-marketing programs, referrals, technology, training and volume purchasing.

The number of lodging properties and rooms in operation by market sector is as follows:

   (Unaudited)
As of December 31,
 
   2011   2010   2009 
   Properties   Rooms   Properties   Rooms   Properties   Rooms 

Economy(a)

         5,536           394,087           5,482           387,202           5,469           387,357  

Midscale(b)

   1,152     121,372     1,206     128,627     1,208     126,467  

Upper Midscale(c)

   435     74,404     434     71,358     349     58,640  

Upscale (d)

   76     22,201     84     25,348     77     21,661  

Upper Upscale(e)

   6     1,062                      

Unmanaged, Affiliated and Managed, Non-Proprietary Hotels(f)

             1     200     11     3,549  
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 
   7,205     613,126     7,207     612,735     7,114     597,674  
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 


(a)

Comprised of the Days Inn, Super 8, Howard Johnson Inn, Howard Johnson Express, Travelodge, Microtel Inns & Suites and Knights Inn lodging brands.

(b)

Primarily includes Wingate by Wyndham, Hawthorn by Wyndham, Ramada Worldwide, Howard Johnson Plaza, Howard Johnson Hotel and Baymont Inns & Suites.

(c)

Primarily includes the Ramada Plaza, Tryp by Wyndham and Wyndham Garden Hotel lodging brands.

(d)

Comprised of the Wyndham Hotels and Resorts lodging brand.

(e)

Comprised of Dream and Night lodging brands.

(f)

Represents properties/rooms affiliated with the Wyndham Hotels and Resorts brand for which the Company received a fee for reservation and/or other services provided and properties managed under a joint venture. These properties are not branded under a Wyndham Hotel Group brand.

The number of lodging properties and rooms changed as follows:

   (Unaudited)
As of December 31,
 
   2011  2010  2009 
   Properties  Rooms  Properties  Rooms  Properties  Rooms 

Beginning balance

         7,207          612,735          7,114          597,674          7,043        592,880  

Additions

   541    54,706    492    54,171    486    46,528  

Acquisitions

           92(*)   13,236(*)         

Terminations

   (543  (54,315  (491  (52,346  (415  (41,734
  

 

 

  

 

 

  

 

 

  

 

 

  

 

 

  

 

 

 

Ending balance

   7,205    613,126    7,207    612,735    7,114    597,674  
  

 

 

  

 

 

  

 

 

  

 

 

  

 

 

  

 

 

 

(*)

Relates to the Tryp hotel brand, which was acquired on June 30, 2010.

The Company may, at its discretion, provide development advances to certain of its franchisees or hotel owners in its managed business in order to assist such franchisees/hotel owners in converting to one of the Company’s brands, building a new hotel to be flagged under one of the Company’s brands or in assisting in other franchisee expansion efforts. Provided the franchisee/hotel owner is in compliance with the terms of the franchise/management agreement, all or a portion of the development advance may be forgiven by the Company over the period of the franchise/management agreement, which typically ranges from 10 to 20 years. Otherwise, the related principal is due and payable to the Company. In certain instances, the Company may earn interest on unpaid franchisee development advances, whichadvances. Such interest was not significant during 2011, 20102013, 2012 or 2009. The amount of such development2011. Development advances recorded on the Consolidated Balance Sheets was $36amounted to $97 million and $55$41 million as of December 31, 20112013 and 2010, respectively. These amounts2012, respectively and are classified within the other non-current assets line item on the


F-20


Consolidated Balance Sheets. During each of 2011, 20102013, 2012 and 2009,2011, the Company recorded $5$7 million, $4 million and $5 million, respectively, related to the forgiveness of these advances. Such amounts are recorded as a reduction of franchise fees

on the Consolidated Statements of Income. During 2011, 20102013, 2012 and 2009,2011, the Company recorded less than $1 million, $2$2 million and $4$1 million, respectively, of bad debt expense relating to development advances that were due and payable within its lodging business. Such expense is recorded within operating expenses on the Consolidated Statements of Income. Additionally, during 2011, the Company recorded a $14$14 million non-cash impairment charge to write-down certain development advance notes attributable to its managed portfolio, which is included within the asset impairment line on the Consolidated StatementsStatement of Income (see Note 22 — Restructuring and Impairments for more information).


7.
7.Income Taxes

The income tax provisionprovision/(benefit) consists of the following for the year ended December 31:

     2011         2010       2009   

Current

        

Federal

  $    83      $    55    $    46  

State

   6       10     19  

Foreign

   74       43     45  
  

 

 

     

 

 

   

 

 

 
   163       108     110  
  

 

 

     

 

 

   

 

 

 

Deferred

        

Federal

   57       77     100  

State

   2       1     (6

Foreign

   11       (2   (4
  

 

 

     

 

 

   

 

 

 
   70       76     90  
  

 

 

     

 

 

   

 

 

 

Provision for income taxes

  $233      $184    $200  
  

 

 

     

 

 

   

 

 

 

 2013 2012 2011
Current     
Federal$114
 $101
 $83
State23
 17
 6
Foreign49
 49
 74
 186
 167
 163
Deferred     
Federal49
 48
 57
State18
 7
 2
Foreign(3) 7
 11
 64
 62
 70
Provision for income taxes$250
 $229
 $233
Pre-tax income for domestic and foreign operations consisted of the following for the year ended December 31:

     2011         2010         2009   

Domestic

  $  425      $  443      $  390  

Foreign

   225       120       103  
  

 

 

     

 

 

     

 

 

 

Pre-tax income

  $650      $563      $493  
  

 

 

     

 

 

     

 

 

 

 2013 2012 2011
Domestic$509
 $481
 $425
Foreign174
 147
 225
Pre-tax income$683
 $628
 $650


F-21


Current and non-current deferred income tax assets and liabilities, as of December 31, are comprised of the following:

   December 31,
2011
   December 31,
2010
 

Current deferred income tax assets:

    

Accrued liabilities and deferred income

  $            69    $            83  

Provision for doubtful accounts and loan loss reserves for vacation ownership contract receivables

   193     201  

Alternative minimum tax credit carryforward

   38     32  

Valuation allowance(*)

   (18   (20

Other

   7     2  
  

 

 

   

 

 

 

Current deferred income tax assets

   289     298  
  

 

 

   

 

 

 

Current deferred income tax liabilities:

    

Installment sales of vacation ownership interests

   83     76  

Other

   53     43  
  

 

 

   

 

 

 

Current deferred income tax liabilities

   136     119  
  

 

 

   

 

 

 

Current net deferred income tax asset

  $153    $179  
  

 

 

   

 

 

 

Non-current deferred income tax assets:

    

Net operating loss carryforward

  $51    $52  

Foreign tax credit carryforward

   73     41  

Alternative minimum tax credit carryforward

   36     71  

Tax basis differences in assets of foreign subsidiaries

   63     71  

Accrued liabilities and deferred income

   31     27  

Other comprehensive income

   26     40  

Other

   41     7  

Valuation allowance(*)

   (32   (34
  

 

 

   

 

 

 

Non-current deferred income tax assets

   289     275  
  

 

 

   

 

 

 

Non-current deferred income tax liabilities:

    

Depreciation and amortization

   616     585  

Installment sales of vacation ownership interests

   724     703  

Other

   14     8  
  

 

 

   

 

 

 

Non-current deferred income tax liabilities

   1,354     1,296  
  

 

 

   

 

 

 

Non-current net deferred income tax liabilities

  $1,065    $1,021  
  

 

 

   

 

 

 

 2013 2012
Current deferred income tax assets:   
Accrued liabilities and deferred income$72
 $60
Provision for doubtful accounts and loan loss reserves for vacation ownership contract receivables178
 187
Foreign tax credit carry forward2
 26
Alternative minimum tax credit carryforward7
 46
Valuation allowance (*)
(14) (24)
Other7
 6
Current deferred income tax assets252
 301
Current deferred income tax liabilities:   
Installment sales of vacation ownership interests100
 93
Other44
 51
Current deferred income tax liabilities144
 144
Current net deferred income tax asset$108
 $157
Non-current deferred income tax assets:   
Net operating loss carryforward$50
 $50
Foreign tax credit carryforward65
 57
Tax basis differences in assets of foreign subsidiaries49
 57
Accrued liabilities and deferred income76
 40
Provision for doubtful accounts and loan loss reserves for vacation ownership contract receivables120
 81
Other comprehensive income9
 17
Other10
 10
Valuation allowance (*)
(12) (25)
Non-current deferred income tax assets367
 287
Non-current deferred income tax liabilities:   
Depreciation and amortization685
 643
Installment sales of vacation ownership interests801
 755
Other54
 30
Non-current deferred income tax liabilities1,540
 1,428
Non-current net deferred income tax liabilities$1,173
 $1,141
(*) 

Primarily

The 2013 balance primarily relates to foreign tax credits and net operating loss carryforwards.carryforwards and the 2012 balance primarily relates to net operating loss carryforwards and foreign tax credits. The valuation allowance will be reduced when and if the Company determines that the deferred income tax assets are more likely than not to be realized.

As of December 31, 2011,2013, the Company’s net operating loss carryforwards primarily relate to state net operating losses which are due to expire at various dates, but no later than 2031.2033. No provision has been made for U.S. federal deferred income taxes on $457$700 million of accumulated and undistributed earnings of certain foreign subsidiaries as of December 31, 20112013 since it is the present intention of management to reinvest the undistributed earnings indefinitely in those foreign operations. The determination of the amount of unrecognized U.S. federal deferred income tax liability for unremitted earnings is not practicable.


F-22


The Company’s effective income tax rate differs from the U.S. federal statutory rate as follows for the year ended December 31:

     2011        2010        2009  

Federal statutory rate

  35.0%    35.0%    35.0%

State and local income taxes, net of federal tax benefits

      1.4    1.9

Taxes on foreign operations at rates different than U.S. federal statutory rates

  (1.2)    (1.4)    (1.3)

Taxes on foreign income, net of tax credits

  0.9    1.0    1.8

Foreign tax credits

      (3.1)    

Valuation Allowance

  (1.0)    (0.2)    (0.3)

IRS examination settlement

      (1.8)    

Other

  2.1    1.8    3.5
  

 

    

 

    

 

  35.8%    32.7%    40.6%
  

 

    

 

    

 

The Company’s effective tax rate increased from 32.7% in 2010 to 35.8% in 2011 primarily due to the reduction of benefits recognized in 2011 relating to the utilization of certain cumulative foreign tax credits.

 2013 2012 2011
Federal statutory rate35.0% 35.0% 35.0%
State and local income taxes, net of federal tax benefits3.7 2.8 
Taxes on foreign operations at rates different than U.S. federal statutory rates(2.3) (0.7) (1.2)
Taxes on foreign income, net of tax credits(1.4) (1.3) 0.9
Valuation allowance0.1 (0.5) (1.0)
Other1.5 1.2 2.1
 36.6% 36.5% 35.8%

The following table summarizes the activity related to the Company’s unrecognized tax benefits:

   Amount 

Balance as of December 31, 2008

  $      25  

Increases related to tax positions taken during a prior period

   1  

Increases related to tax positions taken during the current period

   2  

Decreases as a result of a lapse of the applicable statute of limitations

   (3
  

 

 

 

Balance as of December 31, 2009

   25  

Increases related to tax positions taken during a prior period

   2  

Increases related to tax positions taken during the current period

   5  

Decreases as a result of a lapse of the applicable statute of limitations

   (9

Decreases related to tax positions taken during a prior period

   (1
  

 

 

 

Balance as of December 31, 2010

   22  

Increases related to tax positions taken during a prior period

   6  

Increases related to tax positions taken during the current period

   3  

Decreases as a result of a lapse of the applicable statute of limitations

   (2
  

 

 

 

Balance as of December 31, 2011

  $29  
  

 

 

 

 Amount
Balance as of December 31, 2010$22
Increases related to tax positions taken during a prior period6
Increases related to tax positions taken during the current period3
Decreases as a result of a lapse of the applicable statute of limitations(2)
  
Balance as of December 31, 201129
Increases related to tax positions taken during a prior period8
Increases related to tax positions taken during the current period3
Decreases as a result of a lapse of the applicable statute of limitations(2)
Decreases related to tax positions taken during a prior period(1)
  
Balance as of December 31, 201237
Increases related to tax positions taken during a prior period7
Increases related to tax positions taken during the current period5
Decreases related to settlements with taxing authorities(4)
Decreases as a result of a lapse of the applicable statute of limitations(8)
Decreases related to tax positions taken during a prior period(1)
Balance as of December 31, 2013$36
The gross amount of the unrecognized tax benefits as of December 31, 2011, 20102013, 2012 and 20092011 that, if recognized, would affect the Company’s effective tax rate was $29$36 million $22, $36 million and $25$29 million, respectively. The Company recorded both accrued interest and penalties related to unrecognized tax benefits as a component of provision for income taxes on the Consolidated Statements of Income. The Company also accrued potential penalties and interest of $1$2 million $1, $2 million and $3$1 million related to these unrecognized tax benefits during 2011, 20102013, 2012 and 2009,2011, respectively. As of December 31, 2011, 20102013, 2012 and 2009,2011, the Company had recorded a liability for potential penalties of $2$3 million $2, $3 million and $3$2 million, respectively, and interest of $3$4 million $4, $4 million and $5$3 million, respectively, as a component of accrued expenses and other current liabilities and other non-current liabilities on the Consolidated Balance Sheets. The Company does not expect the unrecognized tax benefits to change significantly over the next 12 months.


The Company files U.S., state and foreign income tax returns in jurisdictions with varying statutes of limitations. The 2008 through 20112013 tax years generally remain subject to examination by federal tax authorities. The 20072008 through 20112013 tax years generally remain subject to examination by many state tax authorities. In significant foreign jurisdictions, the 20032006 through 20112013 tax years generally remain subject to examination by

their respective tax authorities. The statute of limitations is scheduled to expire within 12 months of the reporting date in certain taxing jurisdictions and the Company believes that it is reasonably possible that the total amount of its unrecognized tax benefits could decrease by $0$7 to $3$10 million.


The Company made cash income tax payments, net of refunds, of $139$175 million $103, $134 million and $113$139 million during 2011, 20102013, 2012 and 2009,2011, respectively. Such payments exclude income tax related payments made to or refunded by former Parent.

As of December 31, 2011,2013, the Company had $73$67 million of foreign tax credits with a valuation allowance of $27 million.credits. The foreign tax credits primarily expire between 2016 and 2017, and the valuation allowance on these credits will be reduced when and if the Company determines that these credits are more likely than not to be realized.

During the third quarter2023.


F-23


8.
8.Vacation Ownership Contract Receivables

The Company generates vacation ownership contract receivables by extending financing to the purchasers of VOIs (see Note 14 — Transfer and Servicingits VOIs. As of Financial Assets for further discussion). CurrentDecember 31, current and long-term vacation ownership contract receivables, net as of December 31, consisted of:

     2011       2010   

Current vacation ownership contract receivables:

    

Securitized

  $262    $266  

Non-securitized

   76     65  
  

 

 

   

 

 

 
   338     331  

Less: Allowance for loan losses

   (41   (36
  

 

 

   

 

 

 

Current vacation ownership contract receivables, net

  $297    $295  
  

 

 

   

 

 

 

Long-term vacation ownership contract receivables:

    

Securitized

  $2,223    $2,437  

Non-securitized

   681     576  
  

 

 

   

 

 

 
   2,904     3,013  

Less: Allowance for loan losses

   (353   (326
  

 

 

   

 

 

 

Long-term vacation ownership contract receivables, net

  $  2,551    $  2,687  
  

 

 

   

 

 

 

 2013 2012
Current vacation ownership contract receivables:   
Securitized$222
 $252
Non-securitized140
 118
 362
 370
Less: Allowance for loan losses57
 52
Current vacation ownership contract receivables, net$305
 $318
Long-term vacation ownership contract receivables:   
Securitized$1,982
 $2,149
Non-securitized975
 867
 2,957
 3,016
Less: Allowance for loan losses509
 445
Long-term vacation ownership contract receivables, net$2,448
 $2,571
Principal payments that are contractually due on the Company’s vacation ownership contract receivables during the next twelve months are classified as current on the Consolidated Balance Sheets. Principal payments due on the Company’s vacation ownership contract receivables during each of the five years subsequent to December 31, 20112013 and thereafter are as follows:

   Securitized     Non -
Securitized
     Total 

2012

  $262      $76      $338  

2013

   288       81       369  

2014

   308       88       396  

2015

   321       90       411  

2016

   321       90       411  

Thereafter

   985       332       1,317  
  

 

 

     

 

 

     

 

 

 
  $    2,485      $     757      $     3,242  
  

 

 

     

 

 

     

 

 

 

 Securitized 
Non -
Securitized
 Total
2014$222
 $140
 $362
2015238
 135
 373
2016252
 132
 384
2017253
 125
 378
2018246
 112
 358
Thereafter993
 471
 1,464
 $2,204
 $1,115
 $3,319
During 2011, 20102013, 2012 and 20092011, the Company’s securitized vacation ownership contract receivables generated interest income of $322$297 million $336, $306 million and $333$322 million, respectively.


During 2011, 20102013, 2012 and 2009,2011, the Company originated vacation ownership contract receivables of $969$1,064 million $983, $1,074 million and $970$969 million, respectively, and received principal collections of $762$809 million $781, $771 million and $771$762 million, respectively. The weighted average interest rate on outstanding vacation ownership contract receivables was 13.3%13.5%, 13.1%13.4% and 13.0% as of December 31, 2011, 201013.3% at 2013, 2012 and 2009,2011, respectively.

The activity in the allowance for loan losses related toon vacation ownership contract receivables iswas as follows:

   Amount 

Allowance for loan losses as of December 31, 2008

  $(383

Provision for loan losses

   (449

Contract receivables written off, net

         462  
  

 

 

 

Allowance for loan losses as of December 31, 2009

   (370

Provision for loan losses

   (340

Contract receivables written-off, net

   348  
  

 

 

 

Allowance for loan losses as of December 31, 2010

   (362

Provision for loan losses

   (339

Contract receivables written off, net

   307  
  

 

 

 

Allowance for loan losses as of December 31, 2011

  $(394
  

 

 

 

 Amount
Allowance for loan losses as of December 31, 2010$362
Provision for loan losses339
Contract receivables written off, net(307)
Allowance for loan losses as of December 31, 2011394
Provision for loan losses409
Contract receivables written off, net(306)
Allowance for loan losses as of December 31, 2012497
Provision for loan losses349
Contract receivables written off, net(280)
Allowance for loan losses as of December 31, 2013$566

F-24


Credit Quality for Financed Receivables and the Allowance for Credit Losses

The basis of the differentiation within the identified class of financed VOI contract receivable is the consumer’s FICO score. A FICO score is a branded version of a consumer credit score widely used within the U.S. by the largest banks and lending institutions. FICO scores range from 300850 and are calculated based on information obtained from one or more of the three major U.S. credit reporting agencies that compile and report on a consumer’s credit history. The Company updates its records for all active VOI contract receivables with a balance due on a rolling monthly basis so as to ensure that all VOI contract receivables are scored at least every six months. The Company groups all VOI contract receivables into five different categories: FICO scores ranging from 700 to 850, 600 to 699, Below 600, No Score (primarily comprised of consumers for whom a score is not readily available, including consumers declining access to FICO scores and non U.S. residents) and Asia

Pacific (comprised of receivables in the Company’s Wyndham Vacation Resort Asia Pacific business for which scores are not readily available).


The following table details an aged analysis of financing receivables using the most recently updated FICO scores (based on the update policy described above):

   As of December 31, 2011 
   700+   600-699   <600   No Score   Asia Pacific   Total 

Current

  $1,424    $985    $320    $77    $290    $3,096  

31 – 60 days

   15     23     24     3     3     68  

61 – 90 days

   8     14     15     1     2     40  

91 – 120 days

   8     11     17     1     1     38  
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Total

  $  1,455    $  1,033    $     376    $       82    $     296    $  3,242  
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 
   As of December 31, 2010 
   700+   600-699   <600   No Score   Asia Pacific   Total 

Current

  $1,415    $990    $426    $59    $297    $3,187  

31 – 60 days

   10     23     34     2     4     73  

61 – 90 days

   7     14     22     1     3     47  

91 – 120 days

   5     10     19     1     2     37  
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Total

  $1,437    $1,037    $501    $63    $306    $3,344  
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

 As of December 31, 2013
 700+ 600-699 <600 No Score Asia Pacific Total
Current$1,515
 $1,060
 $224
 $108
 $280
 $3,187
31 - 60 days10
 24
 20
 4
 4
 62
61 - 90 days7
 13
 13
 2
 2
 37
91 - 120 days5
 11
 13
 3
 1
 33
Total$1,537
 $1,108
 $270
 $117
 $287
 $3,319
            
 As of December 31, 2012
 700+ 600-699 <600 No Score Asia Pacific Total
Current$1,459
 $1,064
 $274
 $94
 $312
 $3,203
31 - 60 days13
 26
 23
 3
 5
 70
61 - 90 days10
 14
 17
 2
 2
 45
91 - 120 days13
 30
 23
 1
 1
 68
Total$1,495
 $1,134
 $337
 $100
 $320
 $3,386
The Company ceases to accrue interest on VOI contract receivables once the contract has remained delinquent for greater than 90 days. At greater than 120 days, the VOI contract receivable is written off to the allowance for creditloan losses. TheIn accordance with its policy, the Company didassesses the allowance for loan losses using a static pool methodology and thus does not have a material numberassess individual loans for impairment separate from the pool.

F-25


9.
9.Inventory

Inventory, as of December 31, consisted of:

   2011   2010 

Land held for VOI development

  $136    $131  

VOI construction in process

   149     229  

Completed inventory and vacation credits(a)(b)

   825     821  
  

 

 

   

 

 

 

Total inventory

     1,110       1,181  

Less: Current portion

   351     348  
  

 

 

   

 

 

 

Non-current inventory

  $759    $833  
  

 

 

   

 

 

 

 2013 2012
Land held for VOI development$102
 $137
VOI construction in process84
 147
Inventory sold subject to conditional repurchase123
* 

Completed VOI inventory422
 522
Estimated recoveries227
 202
Exchange and rentals vacation credits and other65
 69
Total inventory1,023
 1,077
Less: Current portion346
 379
Non-current inventory$677
 $698
(a)

Includes estimated recoveries of $164 million and $148 million as of December 31, 2011 and 2010, respectively. Vacation credits relate to both the Company’s vacation ownership and vacation exchange and rentals businesses.

(b)

Includes $73 million and $80 million as of December 31, 2011 and 2010, respectively, related to the Company’s vacation exchange and rentals business.

* Comprised of $85 million VOI construction in process and $38 million of land held for VOI development.
Inventory that the Company expects to sell within the next twelve months is classified as current on the Consolidated Balance Sheets.


Inventory Sale Transaction
During June 2013, the Company sold real property located in Las Vegas, Nevada, to a third-party developer, consisting of $114 million of vacation ownership inventory and $3 million of property and equipment. Total consideration was $117 million, of which $87 million was cash and $30 million was a note receivable. The Company recognized no gain or loss on this transaction.

During October 2013, the Company sold real property located in Avon, Colorado, to a third-party developer, consisting of $9 million of vacation ownership inventory, in exchange for $9 million in cash consideration. The Company recognized no gain or loss on this transaction.

In accordance with the agreements with the third-party developer, the Company has conditional rights and a conditional obligation to repurchase the completed properties from the developer subject to the properties conforming to the Company's vacation ownership resort standards and provided that the third-party developer has not sold the properties to another party (see Note 17 - Commitments and Contingencies for more detailed information). Under the sale of real estate accounting guidance, the conditional rights and obligation of the Company constitute continuing involvement and thus the Company was unable to account for these transactions as a sale. The properties were sold to VIEs for which the Company is not the primary beneficiary as the Company does not control the entity's development activities and cannot prevent the entities from selling the properties to other parties. Accordingly, the Company does not consolidate the VIEs.

In connection with these transactions, as of December 31, 2013, the Company had an outstanding obligation of $129 million, of which $47 million is recorded in accrued expenses and other current liabilities and $82 million is included in other non-current liabilities, and a note receivable of $30 million, which is recorded within other current assets on the Consolidated Balance Sheet. Interest on the note receivable accrues at 3% per annum and is expected to be paid with the principal at maturity in December 2014. The $96 million of cash consideration received is included in proceeds from vacation ownership inventory arrangements in the financing section on the Consolidated Statement of Cash Flows for the year ended December 31, 2013. The note receivable and corresponding long-term obligations were non-cash and as such, are excluded from the Company's Consolidated Statement of Cash Flows.

F-26


10.
10.Property and Equipment, net

Property and equipment, net, as of December 31, consisted of:

   2011   2010 

Land

  $162    $159  

Building and leasehold improvements

   698     572  

Capitalized software

   508     455  

Furniture, fixtures and equipment

   433     410  

Vacation rental property capital leases

   121     124  

Construction in progress

   117     158  
  

 

 

   

 

 

 
   2,039     1,878  

Less: Accumulated depreciation and amortization

   (922   (837
  

 

 

   

 

 

 
  $ 1,117    $ 1,041  
  

 

 

   

 

 

 

 2013 2012
Land$236
 $189
Buildings and leasehold improvements905
 793
Capitalized software601
 571
Furniture, fixtures and equipment529
 481
Capital leases222
 147
Construction in progress198
 143
 2,691
 2,324
Less: Accumulated depreciation and amortization1,136
 1,032
 $1,555
 $1,292
During 2011, 20102013, 2012 and 2009,2011, the Company recorded depreciation and amortization expense of $146$180 million $145, $154 million and $150$146 million, respectively, related to property and equipment.


11.
11.Other Current Assets

Other current assets, as of December 31, consisted of:

   2011     2010 

Securitization restricted cash

  $71      $77  

Non-trade receivables, net

   69       51  

Escrow deposit restricted cash

   53       42  

Deferred vacation ownership costs

   23       24  

Assets held for sale

   14       14  

Other

   27       37  
  

 

 

     

 

 

 
  $    257      $    245  
  

 

 

     

 

 

 

 2013 2012
Non-trade receivables, net$93
 $63
Securitization restricted cash64
 65
Escrow deposit restricted cash57
 56
Inventory sale receivable (See Note 9 - Inventory)30
 
Deferred vacation ownership costs30
 24
Assets held for sale8
 9
Other47
 36
 $329
 $253

12.
12.Accrued Expenses and Other Current Liabilities

Accrued expenses and other current liabilities, as of December 31, consisted of:

   2011     2010 

Accrued payroll and related

  $    237      $    219  

Accrued taxes

   93       74  

Accrued interest

   37       32  

Accrued legal settlements

   35       38  

Accrued advertising and marketing

   30       35  

Accrued other

   199       221  
  

 

 

     

 

 

 
  $631      $619  
  

 

 

     

 

 

 

 2013 2012
Accrued payroll and related$239
 $248
Accrued taxes120
 103
Inventory sale obligation (See Note 9 - Inventory)47
 
Accrued interest47
 46
Accrued advertising and marketing41
 28
Accrued loyalty programs25
 24
Accrued legal settlements22
 42
Accrued other182
 184
 $723
 $675

F-27


13.
13.Long-Term Debt and Borrowing Arrangements

The Company’s indebtedness, as of December 31, consisted of:

   December 31,
2011
     December 31,
2010
 

Securitized vacation ownership debt:(a)

      

Term notes

  $      1,625      $      1,498  

Bank conduit facility(b)

   237       152  
  

 

 

     

 

 

 

Total securitized vacation ownership debt

   1,862       1,650  

Less: Current portion of securitized vacation ownership debt

   196       223  
  

 

 

     

 

 

 

Long-term securitized vacation ownership debt

  $1,666      $1,427  
  

 

 

     

 

 

 

Long-term debt:

      

Revolving credit facility (due July 2016)(c)

  $218      $154  

6.00% senior unsecured notes (due December 2016)(d)

   811       798  

9.875% senior unsecured notes (due May 2014)(e)

   243       241  

3.50% convertible notes (due May 2012)(f)

   36       266  

7.375% senior unsecured notes (due March 2020)(g)

   247       247  

5.75% senior unsecured notes (due February 2018)(h)

   247       247  

5.625% senior unsecured notes (due March 2021)(i)

   245         

Vacation rentals capital leases(j)

   102       115  

Other

   4       26  
  

 

 

     

 

 

 

Total long-term debt

   2,153       2,094  

Less: Current portion of long-term debt

   46       11  
  

 

 

     

 

 

 

Long-term debt

  $2,107      $2,083  
  

 

 

     

 

 

 

 2013 2012 
Securitized vacation ownership debt: (a)
    
Term notes$1,648
 $1,770
 
Bank conduit facility262
 190
 
Total securitized vacation ownership debt1,910
 1,960
 
Less: Current portion of securitized vacation ownership debt184
 218
 
Long-term securitized vacation ownership debt$1,726
 $1,742
 
Long-term debt: (b)
    
Revolving credit facility (due July 2018)$23
 $85
 
Commercial paper210
 273
 
9.875% senior unsecured notes
 42
(f) 
$315 million 6.00% senior unsecured notes (due December 2016)318
(c) 
361
(g) 
$300 million 2.95% senior unsecured notes (due March 2017)298
 298
 
$14 million 5.75% senior unsecured notes (due February 2018)14
 248
(h) 
$450 million 2.50% senior unsecured notes (due March 2018)447
 
 
$40 million 7.375% senior unsecured notes (due March 2020)40
 248
(h) 
$250 million 5.625% senior unsecured notes (due March 2021)246
 246
 
$650 million 4.25% senior unsecured notes (due March 2022)643
(d) 
644
 
$400 million 3.90% senior unsecured notes (due March 2023)387
(e) 

 
Capital leases191
 105
 
Other114
 52
 
Total long-term debt2,931
 2,602
 
Less: Current portion of long-term debt49
 326
 
Long-term debt$2,882
 $2,276
 
(a) 

Represents non-recourse debt that is securitized through bankruptcy-remote special purpose entities (“SPEs”), the creditors of which have no recourse to the Company for principal and interest. These outstanding borrowings are collateralized by $2,638$2,314 million and $2,865$2,543 million of underlying gross vacation ownership contract receivables and related assets as of December 31, 20112013 and 2010,2012, respectively.

(b) 

Represents a $600

The carrying amounts of the senior unsecured notes are net of unamortized discount of $17 million non-recourse vacation ownership bank conduit facility, with a term through June 2013 whose capacity is subject to the Company’s ability to provide additional assets to collateralize the facility. As and $18 million as of December 31, 2011, the total available capacity of the facility was $363 million.

2013
and 2012, respectively.
(c)

Total capacity of the revolving credit facility is $1.0 billion, which includes availability for letters of credit. As of December 31, 2011, the Company had $11Includes $3 million of letters of credit outstanding and, as such, the total available capacity of the revolving credit facility was $771 million.

(d)

Represents senior unsecured notes issued by the Company during December 2006. The balance as of December 31, 2011 represents $800 million aggregate principal less $2 million of unamortized discount, plus $13 million of unamortized gains from the settlement of a derivative.

(e)(d)

Represents senior unsecured notes issued by the Company during May 2009. The balance as of December 31, 2011 represents $2502013 includes a $2 million aggregate principal less $7 million of unamortized discount.

adjustment to the carrying value resulting from a fair value hedge derivative.
(f)(e) 

Represents convertible notes issued by the Company during May 2009, which includes debt principal, less unamortized discount, and a liability related to a bifurcated conversion feature. During 2011 and 2010, the Company repurchased a portion of its outstanding 3.50% convertible notes (see “3.50% Convertible Notes” below for further details). The following table details the components of the convertible notes:

   December 31,
2011
     December 31,
2010
 

Debt principal

  $                    12      $                 116  

Unamortized discount

          (12
  

 

 

     

 

 

 

Debt less discount

   12       104  

Fair value of bifurcated conversion feature(*)

   24       162  
  

 

 

     

 

 

 

Convertible notes

  $36      $266  
  

 

 

     

 

 

 

 

(*)

The Company also has an asset with a fair value equal to the bifurcated conversion feature, which represents cash-settled call options that the Company purchased concurrent with the issuance of the convertible notes (“Bifurcated Conversion Feature”).

(g)

Represents senior unsecured notes issued by the Company during February 2010. The balance as of December 31, 2011 represents $2502013 includes a $10 million aggregate principal less $3 million of unamortized discount.

adjustment to the carrying value resulting from a fair value hedge derivative.
(f)
Aggregate principal balance as of December 31, 2012 was $43 million.
(g)
Aggregate principal balance as of December 31, 2012 was $357 million which includes a $5 million unamortized gain from the settlement of a derivative.
(h) 

Represents senior unsecured notes issued by the Company during September 2010. The

Aggregate principal balance as of December 31, 2011 represents $2502012 was $250 million aggregate principal less $3 million of unamortized discount.

.
(i)

Represents senior unsecured notes issued by the Company during March 2011. The balance as of December 31, 2011 represents $250 million aggregate principal less $5 million of unamortized discount.

(j)

Represents capital lease obligations with corresponding assets classified within property and equipment on the Consolidated Balance Sheets.

Covenants

The revolving credit facility is subject to covenants including the maintenance

F-28

Table of specific financial ratios. The financial ratio covenants consist of a minimum consolidated interest coverage ratio and a maximum consolidated leverage ratio (both as defined in the credit agreement). In addition, the credit facility includes limitations on indebtedness of material subsidiaries; liens; mergers, consolidations, liquidations and dissolutions; sale of all or substantially all of the Company’s assets; and sale and leaseback transactions.

The unsecured notes contain various covenants including limitations on liens, limitations on potential sale and leaseback transactions and change of control restrictions. In addition, there are limitations on mergers, consolidations and potential sale of all or substantially all of the Company’s assets.

As of December 31, 2011, the Company was in compliance with all of the financial covenants described above.

Each of the Company’s non-recourse, securitized term notes and the bank conduit facility contain various triggers relating to the performance of the applicable loan pools. If the vacation ownership contract receivables pool that collateralizes one of the Company’s securitization notes fails to perform within the parameters established by the contractual triggers (such as higher default or delinquency rates), there are provisions pursuant to which the cash flows for that pool will be maintained in the securitization as extra collateral for the note holders or applied to accelerate the repayment of outstanding principal to the note holders. As of December 31, 2011, all of the Company’s securitized loan pools were in compliance with applicable contractual triggers.

Contents


Maturities and Capacity

The Company’s outstanding debt as of December 31, 20112013 matures as follows:

   Securitized
Vacation
Ownership
Debt
     Long-Term
Debt
  Total 

2012

  $196      $46(*)  $242  

2013

   249       11    260  

2014

   368       255    623  

2015

   205       12    217  

2016

   201       1,041    1,242  

Thereafter

   643       788    1,431  
  

 

 

     

 

 

  

 

 

 
  $    1,862      $    2,153   $    4,015  
  

 

 

     

 

 

  

 

 

 

(*)

Includes a liability of $24 million related to the Bifurcated Conversion Feature associated with the Company’s Convertible Notes.

As debt

 Securitized Vacation Ownership Debt Other Total
Within 1 year$184
 $49
 $233
Between 1 and 2 years219
 47
 266
Between 2 and 3 years381
 364
 745
Between 3 and 4 years189
 330
 519
Between 4 and 5 years186
 649
 835
Thereafter751
 1,492
 2,243
 $1,910
 $2,931
 $4,841
Debt maturities of the securitized vacation ownership debt are based on the contractual payment terms of the underlying vacation ownership contract receivables,receivables. As such, actual maturities may differ as a result of prepayments by the vacation ownership contract receivable obligors.


As of December 31, 2011,2013, the available capacity under the Company’s borrowing arrangements was as follows:

   Securitized bank
conduit facility (a)
   Revolving credit
facility
 

Total capacity

  $               600    $            1,000  

Less: Outstanding borrowings

   237     218  
  

 

 

   

 

 

 

Available capacity

  $363    $782(b) 
  

 

 

   

 

 

 

 
Securitized Bank Conduit Facility(a)
 
Revolving
Credit Facility
 
Total Capacity$650
 $1,500
 
Less: Outstanding Borrowings262
 23
 
Letters of credit
 9
 
Commercial paper borrowings
 210
(b) 
Available Capacity$388
 $1,258
 
(a(a))

The capacity of this facility is subject to the Company’s ability to provide additional assets to collateralize additional securitized borrowings.

(b)

The capacityCompany considers outstanding borrowings under the Company’s revolving credit facility includes availability for lettersits commercial paper programs to be a reduction of credit. As of December 31, 2011, the available capacity of $782 million was further reduced to $771 million due to the issuance of $11 million of letters of credit.

its revolving credit facility.

Securitized Vacation Ownership Debt

As discussed in Note 14 — Transfer and Servicing of Financial Assets,Variable Interest Entities, the Company issues debt through the securitization of vacation ownership contract receivables.


Sierra Timeshare 2011-12013-1 Receivables Funding, LLC. On During March 25, 2011,2013, the Company closed a series of term notes payable, Sierra Timeshare 2011-12013-1 Receivables Funding LLC, in thewith an initial principal amount of $400$300 million at an advance rate of 98%91%. These borrowings bear interest at a weighted average coupon rate of 3.70%1.77% and are secured by vacation ownership contract receivables. As of December 31, 2011,2013, the Company had $252$181 million of outstanding borrowings under these term notes.


Sierra Timeshare 2011-22013-2 Receivables Funding, LLC.On August 31, 2011,During July 2013, the Company closed a series of term notes payable, Sierra Timeshare 2011-22013-2 Receivables Funding LLC, in thewith an initial principal amount of $300$325 million at an advance rate of 92%98%. These borrowings bear interest at a weighted average coupon rate of 4.01%2.68% and are secured by vacation ownership contract receivables. As of December 31, 2011,2013, the Company had $234$249 million of outstanding borrowings under these term notes.


Sierra Timeshare 2011-32013-3 Receivables Funding, LLC.OnDuring November 10, 2011,2013, the Company closed a series of term notes payable, Sierra Timeshare 2011-32013-3 Receivables Funding LLC, in thewith an initial principal amount of

$300 million at an advance rate of 94%88%. These borrowings bear interest at a weighted average coupon rate of 4.12%2.32% and are secured by vacation ownership contract receivables. As of December 31, 2011,2013, the Company had $288$278 million of outstanding borrowings under these term notes.


As of December 31, 2011,2013, the Company had $851$940 million of outstanding borrowings under term notes entered into prior to December 31, 2010.

2012.



F-29


The Company’s securitized debtterm notes includes fixed and floating rate term notes for which the weighted average interest rate was 5.8%4.2%, 6.6%4.9% and 8.1%5.8% during the years ended December 31, 2011, 20102013, 2012 and 2009,2011, respectively.


Sierra Timeshare Conduit Receivables Funding II, LLC.On June 28, 2011,During August 2013, the Company renewed its securitized timeshare receivables conduit facility for a two-year period through June 2013.August 2015. The facility bears interest at variable rates based on commercial paper rates and LIBOR rates plus a spread and has a capacity of $600 million.$650 million. The bank conduit facility had a weighted average interest rate of 3.6%3.9%, 7.1%3.8% and 9.6%3.6% during the years ended 2013, 2012 and 2011, respectively.

As of December 31, 2011, 2010 and 2009, respectively.2013

As of December 31, 2011,, the Company’s securitized vacation ownership debt of $1,862$1,910 million is collateralized by $2,638$2,314 million of underlying gross vacation ownership contract receivables and related assets. Additional usage of the capacity of the Company’s bank conduit facility is subject to the Company’s ability to provide additional assets to collateralize such facility. The combined weighted average interest rate on the Company’s total securitized vacation ownership debt was 5.5%4.2%, 6.7%4.8% and 8.5%5.5% during 2011, 20102013, 2012 and 2009,2011, respectively.


Long-Term Debt

Revolving Credit Facility. On July 15, 2011, During May 2013, the Company replaced its $980 million$1.0 billion revolving credit facility with a $1.0$1.5 billion five-year revolving credit facility that expires on July 15, 2016.2018. This facility is subject to a fee of 22.520 basis points based on total capacity and bears interest at LIBOR plus 142.5130 basis points.points on outstanding borrowings. The facility fee and interest rate of this facility isare dependent on the Company’s credit ratings. The available capacity of the facility also supports the Company's commercial paper programs.

Commercial Paper. During October 2012, the Company initiated a commercial paper program on a private placement basis under which the Company may issue unsecured commercial paper notes up to a maximum amount of $500 million. During May 2013, the Company increased its existing commercial paper program by $250 million to a maximum of $750 million. The maturities of the commercial paper notes will vary, but may not exceed 366 days from the date of issue. As of December 31, 2011,2013, the Company had $218$207 million outstanding commercial paper notes and available capacity of $543 million under this program.

During December 2013, the Company initiated a European commercial paper program on a private placement basis under which the Company may issue unsecured commercial paper notes up to a maximum amount of $500 million. The maturities of the European commercial paper notes will vary, but may not exceed 364 days from the date of issue. As of December 31, 2013, the Company had $3 million outstanding commercial paper notes and available capacity of $497 million under this program.

The commercial paper notes are sold at a discount from par or will bear interest at a negotiated rate. While outstanding commercial paper borrowings generally have short-term maturities, the Company classifies the outstanding borrowings as long-term debt based on its intent and $11 million ofability to refinance the outstanding letters ofborrowings on a long-term basis with its revolving credit and, as such, the total available remaining capacity was $771 million.

facility.


6.00%2.50% Senior Unsecured Notes.The Company’s 6.00% notes, with face value of $800 million, were issued in December 2006 for net proceeds of $796 million. Interest began accruing on December 5, 2006 and is payable semi-annually in arrears on June 1 and December 1 of each year, commencing on June 1, 2007. The notes will mature on December 1, 2016 and are redeemable at the Company’s option at any time, in whole or in part, at the appropriate redemption prices plus accrued interest through the redemption date. These notes rank equally in right of payment with all of the Company’s other senior unsecured indebtedness.

9.875% Senior Unsecured Notes. On May 18, 2009,During February 2013, the Company issued senior unsecured notes, with face value of $250$450 million and bearing interest at a rate of 9.875%2.50%, for net proceeds of $236$447 million. Interest began accruing on May 18, 2009February 22, 2013 and is payable semi-annually in arrears on MayMarch 1 and NovemberSeptember 1 of each year, commencing on NovemberSeptember 1, 2009.2013. The notes will mature on MayMarch 1, 20142018 and are redeemable at the Company’s option at any time, in whole or in part, at the stated redemption prices plus accrued interest through the redemption date. These notes rank equally in right of payment with all of the Company’s other senior unsecured indebtedness.


3.50%3.90% Senior Unsecured Notes. During February 2013, the Company issued senior unsecured notes, with face value of $400 million and bearing interest at a rate of 3.90%, for net proceeds of $397 million. Interest began accruing on February 22, 2013 and is payable semi-annually in arrears on March 1 and September 1 of each year, commencing on September 1, 2013. The notes will mature on March 1, 2023 and are redeemable at the Company’s option at any time, in whole or in part, at the stated redemption prices plus accrued interest through the redemption date. These notes rank equally in right of payment with all of the Company’s other senior unsecured indebtedness.

As of December 31, 2013, the Company had $1,559 million of outstanding senior unsecured notes issued prior to December 31, 2012. Interest is payable semi-annually in arrears on the notes. The notes are redeemable at the Company's option at any time, in whole or in part, at the stated redemption prices plus accrued interest through the redemption date. These notes rank equally in right of payment with all of the Company's other senior unsecured indebtedness.


F-30


Vacation Rental Capital Leases. The Company leases vacation homes located in European holiday parks as part of its vacation exchange and rentals business. The majority of these leases are recorded as capital lease obligations with corresponding assets classified within property and equipment, net on the Consolidated Balance Sheets. Such capital lease obligations had a weighted average interest rate of 4.5% during 2013, 2012 and 2011.

Capital Lease. During the first quarter of 2013, the Company extended the lease on its Corporate headquarters. As a result of this extension, the Company classified the lease as a capital lease and recorded a capital lease obligation of $85 million with a corresponding capital lease asset which was recorded net of deferred rent. Such transaction was non-cash and as such, is excluded from both investing and financing activities within the Company's Consolidated Statement of Cash Flows. Such capital lease had an interest rate of 4.5% during 2013.

Other. During January 2013, the Company entered into an agreement with a third-party partner whereby the partner acquired Midtown 45 through an SPE. The SPE financed the purchase with a $115 million four-year mortgage note, provided by related parties of such partner. The note accrues interest at 4.5% and the principal and interest are payable semi-annually, commencing on July 24, 2013. In addition, $9 million of mandatorily redeemable equity of the SPE is classified as long-term debt (see Note 14 - Variable Interest Entities for more detailed information).

Fair Value Hedges. During the third quarter of 2013, the Company entered into fixed to variable interest rate swap agreements with notional amounts of $400 million of its 3.90% senior unsecured notes and $100 million of its 4.25% senior unsecured notes. As a result of such interest rate swap agreements, the fixed interest rates on these notes were effectively modified to a variable LIBOR-based index. As of December 31, 2013, the variable interest rates were 2.4% and 2.3% for the 3.90% and 4.25% senior unsecured notes, respectively.

3.50% Convertible Notes. OnNotes. During May 19, 2009, the Company issued convertible notes (“Convertible Notes”) with face value of $230$230 million and bearing interest at a rate of 3.50%, for net proceeds of $224 million.$224 million. The Company accounted for the conversion feature as a derivative instrument under the guidance for derivatives and bifurcated such conversion feature from the Convertible Notes for accounting purposes. The fair value of the Bifurcated Conversion Feature on the issuance date of the Convertible Notes was recorded as original issue discount for purposes of accounting for the debt component of the Convertible Notes. Therefore, interest expense

greater than the coupon rate of 3.50% will be was recognized by the Company primarily resulting from the accretion of the discounted carrying value of the Convertible Notes to their face amount over the term of the Convertible Notes. As such, the effective interest rate over the life of the Convertible Notes is approximately 10.7%. Interest began accruing on May 19, 2009 and is payable semi-annually in arrears on May 1 and November 1 of each year, commencing on November 1, 2009. The Convertible Notes will mature on May 1, 2012. Holders may convert their notes to cash subject to (i) certain conversion provisions determined by the market price of the Company’s common stock; (ii) specified distributions to common shareholders; (iii) a fundamental change (as defined below); and (iv) certain time periods specified in the purchase agreement. The Convertible Notes had an initial conversion reference rate of 78.5423 shares of common stock per $1,000 principal amount (equivalent to an initial conversion price of approximately $12.73 per share of the Company’s common stock), subject to adjustment, with the principal amount and remainder payable in cash. The Convertible Notes are not convertible into the Company’s common stock or any other securities under any circumstances.

On May 19, 2009, concurrentConcurrent with the issuance of the Convertible Notes, the Company entered into convertible note hedge and warrant transactions (“Warrants”) with certain counterparties. The Company paid $42 million to purchase cash-settled call options (“Call Options”) that are expected to reduce the Company’s exposure to potential cash payments required to be made byDuring 2012, the Company repaid upon the cash conversion of the Convertible Notes. Concurrent with the purchase of the Call Options, the Company received $11 million of proceeds from the issuance of Warrants to purchase shares of the Company’s common stock.

If the market price per share of the Company’s common stock at the time of cash conversion of anymaturity, its remaining Convertible Notes is above the strike pricewith a carrying value of the Call Options (which strike price was the same as the equivalent initial conversion price of the Convertible Notes of approximately $12.73 per share of the Company’s common stock), such Call Options will entitle the Company to receive from the counterparties in the aggregate the same amount of cash as it would be required to issue to the holder of the cash converted notes in excess of the principal amount thereof.

Pursuant to the Warrants, the Company sold to the counterparties Warrants to purchase in the aggregate up to approximately 18$45 million shares of the Company’s common stock. The Warrants had an exercise price of $20.16 (which represented a premium of approximately 90% over the Company’s closing price per share on May 13, 2009 of $10.61) and are expected to be net share settled, meaning that the Company will issue a number of shares per Warrant corresponding to the difference between the Company’s share price at each Warrant expiration date and the exercise price of the Warrant. The Warrants may not be exercised prior to the maturity of the Convertible Notes.

The purchase of Call Options and the sale of Warrants are separate contracts entered into by the Company, are not part of ($12 million for the Convertible Notes and do not affect$33 million for a related Bifurcated Conversion Feature). Concurrent with the rights of holders underrepayment, the Convertible Notes. Holders ofCompany settled the Convertible Notes will not have any rights with respect to the purchased Call Options orfor proceeds of $33 million. As a result of these transactions, the sold warrants. The Call Options meetCompany made a net payment of $12 million.


Early Extinguishment of Debt
During 2013, the definitionCompany repurchased a portion of derivatives underits 5.75% and 7.375% senior unsecured notes totaling $446 million through tender offers, repurchased $42 million of its 6.00% senior unsecured notes on the guidanceopen market and executed a redemption option for derivatives.the remaining $43 million outstanding on its 9.875% senior unsecured notes. As such,a result, during 2013, the instruments are marked to market each period. In addition, the derivative liability associated with the Bifurcated Conversion FeatureCompany repurchased a total of $531 million of its outstanding senior unsecured notes and incurred expenses of $111 million which is also marked to market each period. The Warrants meet the definitionincluded within early extinguishment of derivatives under the guidance; however, because these instruments have been determined to be indexed to the Company’s own stock, their issuance has been recorded in stockholders’ equity indebt on the Consolidated Balance SheetStatement of Income.

During 2012, the Company repurchased $443 million of its 6.00% and $207 million of its 9.875% senior unsecured notes totaling $650 million through tender offers. In connection with these tender offers, the Company incurred a loss of $108 million, which is not subject toincluded within early extinguishment of debt on the fair value provisionsConsolidated Statement of the guidance.

Income.


During 2010,2011, the Company repurchased a portion of its Convertible Notes with a carrying value of $239$251 million ($101 million for the portion of Convertible Notes, including the unamortized discount, and $138 million for the related Bifurcated Conversion Feature) for $250 million, which resulted in a loss of $11 million during 2010. Such Convertible Notes had a face value of $114 million. Concurrent with the repurchase, the Company settled (i) a portion of the Call Options for proceeds of $136 million, which resulted in an additional loss of $3 million and (ii) a portion of the Warrants with payments of $98 million. As a result of these transactions, the Company made net payments of $212 million and incurred total losses of $14 million during 2010 and reduced the number of shares related to the Warrants to approximately 9 million as of December 31, 2010.

During 2011, the Company repurchased a portion of its remaining Convertible Notes with carrying value of $251 million primarily resulting from the completion of a cash tender offer ($95for $262 million for the portion of Convertible Notes, including the unamortized discount, and $156 million for the related Bifurcated Conversion Feature) for $262 million.. Concurrent with the repurchases, the Company settled (i) a portion of the Call Options for proceeds of $155$155 million, which resulted in an additional loss of $1$1 million and (ii) a portion of the Warrants with payments of $112 million.$112 million. As a result of these transactions, the Company made net payments of $219$219 million and incurred total losses of $12 million during 2011 and reduced the number of shares related to the Warrants to approximately 1 million as of December 31, 2011.

The agreements for such transactions contain anti-dilution provisions that require certain adjustments to be made as a result of all quarterly cash dividend increases above $0.04 per share that occur prior to the maturity date of the Convertible Notes, Call Options and Warrants. During March 2010, the Company increased its quarterly dividend from $0.04 per share to $0.12 per share and, subsequently, during March 2011, from $0.12 per share to $0.15 per share. As a result of the dividend increase and required adjustments, as of December 31, 2011, the Convertible Notes had a conversion reference rate of 80.6981 shares of common stock per $1,000 principal amount (equivalent to a conversion price of $12.39 per share of the Company’s common stock), the conversion price of the Call Options was $12.39 and the exercise price of the Warrants was $19.62.

As of December 31, 2011 and 2010, the $36 million and $266 million Convertible Notes consist of $12 million and $104 million of debt ($$12 million and $116 million face amount, net of $0 and $12 million of unamortized discount), respectively, and a derivative liability with a fair value of $24 million and $162 million, respectively, related to the Bifurcated Conversion Feature. The Call Options are derivative assets recorded at their fair value of $24 millionwhich is included within other current assets and $162 million within other non-current assets in the Consolidated Balance Sheets as of December 31, 2011 and 2010, respectively.

7.375% Senior Unsecured Notes. On February 25, 2010, the Company issued senior unsecured notes, with face value of $250 million and bearing interest at a rate of 7.375%, for net proceeds of $247 million. Interest began accruing on February 25, 2010 and is payable semi-annually in arrears on March 1 and September 1 of each year, commencing on September 1, 2010. The notes will mature on March 1, 2020 and are redeemable at the Company’s option at any time, in whole or in part, at the stated redemption prices plus accrued interest through the redemption date. These notes rank equally in right of payment with all of the Company’s other senior unsecured indebtedness.

5.75% Senior Unsecured Notes. On September 20, 2010, the Company issued senior unsecured notes, with face value of $250 million and bearing interest at a rate of 5.75%, for net proceeds of $247 million. Interest began accruing on September 20, 2010 and is payable semi-annually in arrears on February 1 and August 1 of each year, commencing on February 1, 2011. The notes will mature on February 1, 2018 and are redeemable at the Company’s option at any time, in whole or in part, at the stated redemption prices plus accrued interest through the redemption date. These notes rank equally in right of payment with all of the Company’s other senior unsecured indebtedness.

5.625% Senior Unsecured Notes. On March 1, 2011, the Company issued senior unsecured notes, with face value of $250 million and bearing interest at a rate of 5.625%, for net proceeds of $245 million. Interest began accruing on March 1, 2011 and is payable semi-annually in arrears on March 1 and September 1 of each year, commencing on September 1, 2011. The notes will mature on March 1, 2021 and are redeemable at the Company’s option at any time, in whole or in part, at the stated redemption prices plus accrued interest through the redemption date. These notes rank equally in right of payment with all of the Company’s other senior unsecured indebtedness.

Vacation Rental Capital Leases.The Company leases vacation homes located in European holiday parks as part of its vacation exchange and rentals business. The majority of these leases are recorded as capital lease obligations under generally accepted accounting principles with corresponding assets classified within property, plant and equipment on the Consolidated Balance Sheets. The vacation rentals capital lease obligations had a weighted average interest rate of 4.5% during 2011, 2010 and 2009.

Other. The Company also maintains other debt facilities which arise through the ordinary course of operations. This debt primarily relates to information technology leases.

Term Loan.During March 2010, the Company fully repaid its five-year $300 million term loan facility with a portion of the proceeds from the 7.375% senior unsecured notes and borrowings under the Company’s revolving credit facility. The weighted average interest rate during 2010 and 2009 was 5.3% and 5.7%, respectively.

Vacation Ownership Bank Borrowings.During March 2010, the Company paid down and terminated its 364-day, secured, revolving foreign credit facility with a portion of the proceeds from the 7.375% senior unsecured notes. The weighted average interest rate was 9.9% and 6.8% during 2010 and 2009, respectively.

Interest Expense

During 2011, 2010 and 2009, the Company recorded $152 million, $167 million and $114 million, respectively, of interest expense as a result of long-term debt borrowings, the early extinguishment of debt on the Consolidated Statement of Income.



F-31


Interest Expense
The Company incurred non-securitized interest expense of $131 million during 2013. Such amount consisted primarily of $136 million of interest on long-term debt, partially offset by $5 million of capitalized interest and capitalized interest. Such amounts areis recorded within interest expense on the Consolidated StatementsStatement of Income. Cash paid related to such interest expenseon the Company's non-securitized debt was $135$127 million $125 million and $99 million during 2011, 2010 and 2009, respectively, excluding cash payments related to early extinguishment of debt costs.

During 2011, 2010 and 2009, the.


The Company incurred non-securitized interest expense of $150$132 million $144 during 2012. Such amounts consisted primarily of $137 million and $126 million, respectively, primarily in connection with its of interest on long-term debt, borrowings. As a result of the repurchase of a portion of its Convertible Notes, the Company incurred a loss of $12 million and $14 million during 2011 and 2010, respectively. Additionally, during 2010, in connection with the early extinguishment of its term loan facility, the Company effectively terminated a related interest rate swap agreement, resulting in the reclassification of a $14 million unrealized loss from accumulated other comprehensive income to interest expense, and incurred an additional $2 million of costs due to the early extinguishment of its term loan and revolving foreign credit facilities. Interest expense is partially offset by $5 million of capitalized interest and is recorded within interest expense on the Consolidated Statement of $10Income. Cash paid related to interest on the Company's non-securitized debt was $120 million $7.

The company incurred non-securitized interest expense of $140 million during 2011. Such amounts consisted primarily of $150 million of interest on long-term debt, partially offset by $10 million of capitalized interest and $12is recorded within interest expense on the Consolidated Statement of Income. Cash paid related to interest on the Company's non-securitized debt was $135 million during 2011, 2010 and 2009, respectively.

.


Interest expense incurred in connection with the Company’sCompany's securitized vacation ownership debt was $92$78 million $105, $90 million and $139$92 million during 2011, 20102013, 2012 and 2009,2011, respectively, and is recorded within consumer financing interest on the Consolidated Statements of Income. Cash paid related to such interest was $76$61 million $90, $73 million and $112$76 million during 2011, 20102013, 2012 and 2009,2011, respectively.


14.Transfer and Servicing of Financial Assets
14.Variable Interest Entities

The Company pools qualifying vacation ownership contract receivables and sells them to bankruptcy-remote entities. Vacation ownership contract receivables qualify for securitization based primarily on the credit strength of the VOI purchaser to whom financing has been extended. Vacation ownership contract receivables are securitized through bankruptcy-remote SPEs that are consolidated within the Consolidated Financial Statements. As a result, the Company does not recognize gains or losses resulting from these securitizations at the time of sale to the SPEs. Interest income is recognized when earned over the contractual life of the vacation ownership contract receivables. The Company services the securitized vacation ownership contract receivables pursuant to servicing agreements negotiated on an arms-length basis based on market conditions. The activities of these SPEs are limited to (i) purchasing vacation ownership contract receivables from the Company’s vacation ownership subsidiaries;subsidiaries, (ii) issuing debt securities and/or borrowing under a conduit facility to fund such purchases;purchases and (iii) entering into derivatives to hedge interest rate exposure. The bankruptcy-remote SPEs are legally separate from the Company. The receivables held by the bankruptcy-remote SPEs are not available to creditors of the Company and legally are not assets of the Company. Additionally, the creditors of these SPEs have no recourse to the Company for principal and interest.

   December 31,
2011
     December 31,
2010
 

Securitized contract receivables, gross(a)

  $          2,485      $          2,703  

Securitized restricted cash(b)

   132       138  

Interest receivables on securitized contract receivables(c)

   20       22  

Other assets (d)

   1       2  
  

 

 

     

 

 

 

Total SPE assets(e)

   2,638       2,865  
  

 

 

     

 

 

 

Securitized term notes(f)

   1,625       1,498  

Securitized conduit facilities(f)

   237       152  

Other liabilities(g)

   11       22  
  

 

 

     

 

 

 

Total SPE liabilities

   1,873       1,672  
  

 

 

     

 

 

 

SPE assets in excess of SPE liabilities

  $765      $1,193  
  

 

 

     

 

 

 


The assets and liabilities of these vacation ownership SPEs are as follows:
 December 31,
2013
 December 31,
2012
Securitized contract receivables, gross (a)
$2,204
 $2,401
Securitized restricted cash (b)
92
 121
Interest receivables on securitized contract receivables (c)
17
 19
Other assets (d)
1
 2
Total SPE assets (e)
2,314
 2,543
Securitized term notes (f)
1,648
 1,770
Securitized conduit facilities (f)
262
 190
Other liabilities (g)
2
 5
Total SPE liabilities1,912
 1,965
SPE assets in excess of SPE liabilities$402
 $578
((a)a)

Included in current ($262($222 million and $266$252 million as of December 31, 20112013 and 2010,2012, respectively) and non-current ($2,223($1,982 million and $2,437$2,149 million as of December 31, 20112013 and 2010,2012, respectively) vacation ownership contract receivables on the Consolidated Balance Sheets.

(b)

Included in other current assets ($71($64 million and $77$65 million as of December 31, 20112013 and 2010,2012, respectively) and other non-current assets ($61($28 million and $61$56 million as of both December 31, 20112013 and 2010,2012, respectively) on the Consolidated Balance Sheets.

(c)

Included in trade receivables, net on the Consolidated Balance Sheets.

(d)

Includes interest rate derivative contracts and related assets; included in other non-current assets on the Consolidated Balance Sheets.


F-32


(e)

Excludes deferred financing costs of $26 million and $22$28 million as of both December 31, 20112013 and 2010, respectively,2012, related to securitized debt.

(f)

Included in current ($196($184 million and $223$218 million as of December 31, 20112013 and 2010,2012, respectively) and long-term ($1,666($1,726 million and $1,427$1,742 million as of December 31, 20112013 and 2010,2012, respectively) securitized vacation ownership debt on the Consolidated Balance Sheets.

(g)

Primarily includes interest rate derivative contracts and accrued interest on securitized debt;debt ($2 million as of both December 31, 2013 and 2012) which is included in accrued expenses and other current liabilities, ($2and interest rate derivative contracts ($3 million and $3 million as of December 31, 2011 and 2010, respectively) and2012) which is included in other non-current liabilities ($9 million and $19 million as of December 31, 2011 and 2010, respectively) on the Consolidated Balance Sheets.

In addition, the Company has vacation ownership contract receivables that have not been securitized through bankruptcy-remote SPEs. Such gross receivables were $757$1,115 million and $641$985 million as of December 31, 20112013 and 2010,2012, respectively. A summary of total vacation ownership receivables and other securitized assets, net of securitized liabilities and the allowance for loan losses, is as follows:

   December 31,
2011
   December 31,
2010
 

SPE assets in excess of SPE liabilities

  $765    $1,193  

Non-securitized contract receivables

   757     641  

Allowance for loan losses

   (394   (362
  

 

 

   

 

 

 

Total, net

  $          1,128    $          1,472  
  

 

 

   

 

 

 

15.Fair Value

 December 31,
2013
 December 31,
2012
SPE assets in excess of SPE liabilities$402
 $578
Non-securitized contract receivables1,115
 985
Less: Allowance for loan losses566
 497
Total, net$951
 $1,066

Midtown 45, NYC Property
During January 2013, the Company entered into an agreement with a third-party partner whereby the partner acquired Midtown 45, through an SPE. The guidanceCompany is managing and operating the property for fair value measurements requires additional disclosures aboutrental purposes while the Company’sCompany converts it into VOI inventory. The SPE financed the acquisition and planned renovations with a $115 million four-year mortgage note and $9 million of mandatorily redeemable equity provided by related parties of such partner. The Company has committed to purchase such VOI inventory from the SPE over a four year period in the amount of $146 million of which $124 million will be used to repay the four-year mortgage note and the mandatorily redeemable equity of the SPE. The Company is considered to be the primary beneficiary of the SPE and, therefore, the Company consolidated the SPE within its financial statements.

The assets and liabilities thatof the SPE are measured at fair value. as follows:
 December 31,
2013
Cash$4
Property and equipment, net111
Total SPE assets115
Accrued expenses and other current liabilities2
Long-term debt (*)
107
Total SPE liabilities109
SPE assets in excess of SPE liabilities$6
(*)
Includes $99 million and $8 million of a four-year mortgage note and mandatorily redeemable equity, respectively, of which $30 million is included in current portion of long-term debt on the Consolidated Balance Sheet.

15.Fair Value
The following table presents information about the Company’s financial assets and liabilities that are measured at fair value on a recurring basis and indicates the fair value hierarchy of the valuation techniques utilized by the Company to determine such fair values. Financial assets and liabilities carried at fair value are classified and disclosed in one of the following three categories:

Level 1: Quoted prices for identical instruments in active markets.


Level 2: Quoted prices for similar instruments in active markets; quoted prices for identical or similar instruments in markets that are not active; and model-derived valuations whose inputs are observable or whose significant value driver is observable.


Level 3: Unobservable inputs used when little or no market data is available.



F-33


In certain cases, the inputs used to measure fair value may fall into different levels of the fair value hierarchy. In such cases, the level in the fair value hierarchy within which the fair value measurement falls has been determined based on the lowest level input (closest to Level 3) that is significant to the fair value measurement. The Company’s assessment of the significance of a particular input to the fair value measurement in its entirety requires judgment, and considers factors specific to the asset or liability.

The following table summarizes information regarding assets and liabilities that are measured at fair value on a recurring basis as of December 31:

   2011   2010 
   Fair Value   Level 2   Level 3   Fair Value   Level 2   Level 3 

Assets

            

Derivatives:(a)

            

Call Options

  $24    $    $24    $162    $    $162  

Interest rate contracts

   4     4          7     7       

Foreign exchange contracts

   1     1          4     4       

Securities available-for-sale(b)

   6          6     6          6  
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Total assets

  $35    $5    $30    $179    $11    $168  
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Liabilities

            

Derivatives:

            

Bifurcated Conversion Feature (c)

  $24    $    $24    $162    $    $162  

Interest rate contracts(d)

   10     10          27     27��      

Foreign exchange contracts(d)

   3     3          12     12       
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Total liabilities

  $        37    $        13    $        24    $      201    $        39    $      162  
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

basis:
 As of As of
 December 31, 2013 December 31, 2012
 Fair Value Level 2 Level 3 Fair Value Level 2 Level 3
Assets           
Derivatives: (a)
           
Interest rate contracts$5
 $5
 $
 $2
 $2
 $
Foreign exchange contracts2
 2
 
 1
 1
 
Securities available-for-sale (b)
6
 
 6
 6
 
 6
Total assets$13
 $7
 $6
 $9
 $3
 $6

Liabilities
           
Derivatives: (c)
           
Interest rate contracts$13
 $13
 $
 $3
 $3
 $
Foreign exchange contracts2
 2
 
 1
 1
 
Total liabilities$15
 $15
 $
 $4
 $4
 $
(a) 

Included in other current assets ($25($6 million and $5$1 million as of December 31, 20112013 and 2010,2012, respectively) and other non-current assets ($4($1 million and $168$2 million as of December 31, 20112013 and 2010,2012, respectively) on the Consolidated Balance Sheets.

Sheets; carrying value is equal to estimated fair value.
(b)(b) 

Included in other non-current assets on the Consolidated Balance Sheets.

(c) 

Included in current portion of long-term debt and long-term debt on the Consolidated Balance Sheets as of December 31, 2011 and 2010, respectively.

(d)

Included in accrued expenses and other current liabilities ($4($2 million and $12$1 million as of December 31, 20112013 and 2010,2012, respectively) and other non-current liabilities ($9($13 million and $27$3 million as of December 31, 20112013 and 2010,2012, respectively) on the Consolidated Balance Sheets.

Sheets; carrying value is equal to estimated fair value.

The Company’s derivative instruments primarily consist of the Call Options and Bifurcated Conversion Feature related to the Convertible Notes, pay-fixed/receive-variable interest rate swaps, pay-variable/receive-fixed interest rate swaps, interest rate caps, foreign exchange forward contracts and foreign exchange average rate forward contracts (see Note 16 Financial Instruments for more detail). For assets and liabilities that are measured using quoted prices in active markets, the fair value is the published market price per unit multiplied by the number of units held without consideration of transaction costs. Assets and liabilities that are measured using other significant observable inputs are valued by reference to similar assets and liabilities. For these items, a significant portion of fair value is derived by reference to quoted prices of similar assets and liabilities in active markets. For assets and liabilities that are measured using significant unobservable inputs, fair value is primarily derived using a fair value model, such as a discounted cash flow model.

The following table presents additional information about financial assets which are measured at fair value on a recurring basis for which the Company has utilized Level 3 inputs to determine fair value as follows:

   Fair Value Measurements Using
Significant Unobservable Inputs (Level 3)
 
   Derivative
Asset-Call
Options
   Derivative Liability
Bifurcated
Conversion Feature
   Securities
Available-For-
Sale
 

Balance as of December 31, 2009

  $176    $(176  $5  

Convertible Notes activity(*)

   (138           138       

Change in fair value

           124     (124   1  
  

 

 

   

 

 

   

 

 

 

Balance as of December 31, 2010

   162     (162   6  

Convertible Notes activity(*)

   (156   156       

Change in fair value

   18     (18     
  

 

 

   

 

 

   

 

 

 

Balance as of December 31, 2011

  $24    $(24  $            6  
  

 

 

   

 

 

   

 

 

 

(*)

Represents the change in value related to the Company’s repurchase of a portion of its Bifurcated Conversion Feature and the settlement of a corresponding portion of the Call Options (see Note 13 — Long-Term Debt and Borrowing Arrangements).


The fair value of financial instruments is generally determined by reference to market values resulting from trading on a national securities exchange or in an over-the-counter market. In cases where quoted market prices are not available, fair value is based on estimates using present value or other valuation techniques, as appropriate. The carrying amounts of cash and cash equivalents, restricted cash, trade receivables, accounts payable and accrued expenses and other current liabilities approximate fair value due to the short-term maturities of these assets and liabilities. The carrying amounts and estimated fair values of all other financial instruments are as follows:

   December 31, 2011   December 31, 2010 
   Carrying
Amount
   Estimated
Fair Value
   Carrying
Amount
   Estimated
Fair Value
 

Assets

        

Vacation ownership contract receivables, net

  $    2,848    $    3,232    $    2,982    $    2,782  

Debt

        

Total debt(a)

   4,015     4,205     3,744     3,871  

Derivatives

        

Foreign exchange contracts(b)

        

Assets

   1     1     4     4  

Liabilities

   (3   (3   (12   (12

Interest rate contracts(b)

        

Assets

   4     4     7     7  

Liabilities

   (10   (10   (27   (27

Call Options

        

Assets

   24     24     162     162  

(a)

As of December 31, 2011 and 2010, includes $24 million and $162 million, respectively, related to the Bifurcated Conversion Feature liability.

(b)

Instruments are in a net loss position as of December 31, 2011 and December 31, 2010.

 December 31, 2013 December 31, 2012
 
Carrying
Amount
 Estimated Fair Value 
Carrying
 Amount
 Estimated Fair Value
Assets       
Vacation ownership contract receivables, net$2,753
 $3,326
 $2,889
 $3,391
Debt       
Total debt4,841
 4,928
 4,562
 4,811

F-34


The Company estimates the fair value of its vacation ownership contract receivables using a discounted cash flow model which it believes is comparable to the model that an independent third partythird-party would use in the current market. The model uses Level 3 inputs consisting of default rates, prepayment rates, coupon rates and loan terms for the contract receivables portfolio as key drivers of risk and relative value that, when applied in combination with pricing parameters, determines the fair value of the underlying contract receivables.


The Company estimates the fair value of its securitized vacation ownership debt by obtaining Level 2 inputs comprised of indicative bids from investment banks that actively issue and facilitate the secondary market for timeshare securities. The Company estimates the fair value of its other long-term debt, excluding capital leases, using Level 2 inputs based on indicative bids from investment banks and determines the fair value of its senior notes using quoted market prices.

prices (such senior notes are not actively traded).


In accordance with the guidance for equity method investments, during 2011, an investment in an international joint venture in the Company’s lodging business with a carrying amount of $13$13 million was written down during 2011 due to the impairment of cash flows resulting from the Company’s partner having an indirect relationship with the Libyan government. Such write-downswrite-down resulted in a $13$13 million charge during 2011. Additionally, during 2009, this same international joint venture was written down to its fair value2011 which resulted in a $6 million charge. These impairment charges areis included within asset impairment on the Consolidated StatementsStatement of Income.

In accordance with the guidance for long-lived assets held for sale, during 2010 and 2009, vacation ownership properties consisting primarily of undeveloped land were written down to their estimated fair value less selling costs. Such write down resulted in an impairment charge of $4 million and $9 million during 2010 and 2009, respectively.


16.
16.Financial Instruments

The designation of a derivative instrument as a hedge and its ability to meet the hedge accounting criteria determine how the change in fair value of the derivative instrument will be reflected in the Consolidated Financial Statements. A derivative qualifies for hedge accounting if, at inception, the derivative is expected to be highly effective in offsetting the underlying hedged cash flows or fair value and the hedge documentation standards are fulfilled at the time the Company enters into the derivative contract. A hedge is designated as a cash flow hedge based on the exposure being hedged. The asset or liability value of the derivative will change in tandem with its fair value. Changes in fair value, for the effective portion of qualifying hedges, are recorded in AOCI. The derivative’s gain or loss is released from AOCI to match the timing of the underlying hedged cash flows effect on earnings.


The Company reviews the effectiveness of its hedging instruments on an ongoing basis, recognizes current period hedge ineffectiveness immediately in earnings and discontinues hedge accounting for any hedge that it no longer considers to be highly effective. The Company recognizes changes in fair value for derivatives not designated as hedges or those not qualifying for hedge accounting in current period earnings. Upon termination of cash flow hedges, the Company releases gains and losses from AOCI based on the timing of the underlying cash flows, unless the termination results from the failure of the intended transaction to occur in the expected timeframe.time frame. Such untimely transactions require the Company to immediately recognize in earnings gains and losses previously recorded in AOCI.


Changes in interest rates and foreign exchange rates expose the Company to market risk. The Company also uses cash flow hedges as part of its overall strategy to manage its exposure to market risks associated with fluctuations in interest rates and foreign currency exchange rates. As a matter of policy, the Company only enters into transactions that it believes will be highly effective at offsetting the underlying risk and the Companyit does not use derivatives for trading or speculative purposes.


The Company uses the following derivative instruments to mitigate its foreign currency exchange rate and interest rate risks:


Foreign Currency Risk

The Company uses freestanding foreign currency forward contracts and foreign currency forward contracts designated as cash flow hedges to manage its exposure to changes in foreign currency exchange rates associated with its foreign currency denominated receivables, forecasted earnings of foreign subsidiaries and forecasted foreign currency denominated vendor payments. The amount of gains or losses that the Company expects to reclassify from AOCIother comprehensive income to earnings duringover the next 12 months is not material.


Interest Rate Risk

A portion of the debt used to finance the Company’s operations is also exposed to interest rate fluctuations. The Company uses various hedging strategies and derivative financial instruments to create a desired mix of fixed and floating rate assets and liabilities. Derivative instruments currently used in these hedging strategies include swaps and interest rate caps. The derivatives used to manage the risk associated with the Company’s floating rate debt include freestanding derivatives and derivatives designated as cash flow hedges. The Company also uses swaps to convert specific fixed-rate debt into variable-rate

F-35


debt (i.e., fair value hedges) to manage the overall interest cost. For relationships designated as fair value hedges, changes in fair value of the derivatives are recorded in income with offsetting adjustments to the carrying amount of the hedged debt. The impact of the change in fair value of the fair value hedges and hedged debt was not material during the year ended December 31, 2011.

In connection with the early extinguishment of the term loan facility during 2010 (see Note 13 — Long-Term Debt and Borrowing Arrangements), the Company effectively terminated a related interest rate swap agreement, which resulted in the reclassification of a $14 million unrealized loss from AOCI to interest expense on the Consolidated Statement of Income for the year ended December 31, 2010. The amount of losses that the Company expects to reclassify from AOCI to earnings during the next 12 months is not material.


The following table summarizes information regarding the gain/(loss) amounts recognized in AOCI for the years ended December 31:

     2011       2010         2009   

Designated as hedging instruments

        

Interest rate contracts

  $      10    $5      $27  

Foreign exchange contracts

   (1            
  

 

 

   

 

 

     

 

 

 

Total

  $9    $        5      $      27  
  

 

 

   

 

 

     

 

 

 

 2013 2012 2011
Designated hedging instruments     
Interest rate contracts$2
 $6
 $10
Foreign exchange contracts(2) 1
 (1)
Total$
 $7
 $9
The following table summarizes information regarding the gain/(loss) recognized in income on the Company’s freestanding derivatives for the years ended December 31:

     2011      2010      2009   

Non-designated hedging instruments

    

Foreign exchange contracts(a)

  $(16 $(19 $7  

Interest rate contracts

   5(b)   14(b)   7(c) 

Call Options

         18        124        134  

Bifurcated Conversion Feature

   (18  (124  (134
  

 

 

  

 

 

  

 

 

 

Total

  $(11 $(5 $14  
  

 

 

  

 

 

  

 

 

 

 2013 2012 2011 
Non-designated hedging instruments      
Foreign exchange contracts (a)
$10
 $3
 $(16) 
Interest rate contracts(1)
(b) 
(2)
(b) 
5
(c) 
Call Options
 9
 18
 
Bifurcated Conversion Feature
 (9) (18) 
Total$9
 $1
 $(11) 
(a)(a) 

Included within operating expenses on the Consolidated Statements of Income.

(b)(b) 

Included within consumer financing interest and interest expense on the Consolidated Statements of Income.

(c)

Included within consumer financing interest expense on the Consolidated Statements of Income.

The following table summarizes information regarding the fair value of the Company’s derivative instruments as of December 31:

   

Balance Sheet Location

    2011         2010   

Designated hedging instruments

        

Liabilities

        

Interest rate contracts

  Other non-current liabilities  $9      $18  

Foreign exchange contracts

  Accrued expenses and other current liabilities   1         
    

 

 

     

 

 

 

Total

    $      10      $      18  
    

 

 

     

 

 

 

Non-designated hedging instruments

        

Assets

        

Interest rate contracts

  Other non-current assets  $4      $7  

Foreign exchange contracts

  Other current assets   1       4  

Call Options(*)

  Other current assets   24         
  Other non-current assets          162  
    

 

 

     

 

 

 

Total

    $29      $173  
    

 

 

     

 

 

 

Liabilities

        

Interest rate contracts

  Other non-current liabilities  $1      $9  

Foreign exchange contracts

  Accrued expenses and other current liabilities   2       12  

Bifurcated Conversion Feature(*)

  Current portion of long-term debt   24         
  Long-term debt          162  
    

 

 

     

 

 

 

Total

    $27      $183  
    

 

 

     

 

 

 

(*)(c) 

See Note 13 — Long-Term DebtIncluded within consumer financing interest expense and Borrowing Arrangements for further detail.

interest expense on the Consolidated Statements of Income.


Credit Risk and Exposure

The Company is exposed to counterparty credit risk in the event of nonperformance by counterparties to various agreements and sales transactions. The Company manages such risk by evaluating the financial position and creditworthiness of such counterparties and by requiring collateral in instances in which financing is provided. The Company mitigates counterparty credit risk associated with its derivative contracts by monitoring the amounts at risk with each counterparty to such contracts, periodically evaluating counterparty creditworthiness and financial position, and where possible, dispersing its risk among multiple counterparties.


As of December 31, 2011,2013, there were no significant concentrations of credit risk with any individual counterparty or groups of counterparties. However, approximately 18%19% of the Company’s outstanding vacation ownership contract receivables portfolio relates to customers who reside in California. With the exception of the financing provided to customers of its vacation ownership businesses, the Company does not normally require collateral or other security to support credit sales.


Market Risk

The Company is subject to risks relating to the geographic concentrations of (i) areas in which the Company is currently developing and selling vacation ownership properties, (ii) sales offices in certain vacation areas and (iii) customers of the Company’s vacation ownership business;business, which in each case, may result in the Company’s results of operations being more sensitive to local and regional economic conditions and other factors, including competition, natural disasters and economic downturns, than the Company’s results of operations would be, absent such geographic concentrations. Local and regional economic conditions and other factors may differ materially from prevailing conditions in other parts of the world. Florida and NevadaCalifornia are examples of areas with

concentrations of sales offices. For the year ended December 31, 2011,2013, approximately 14%, 13% and 10%11% of the Company’s VOI sales revenues were generated in sales offices located in Florida Nevada and California, respectively.


Included within the Consolidated Statements of Income is approximately 11%10%, 10%11% and 11% of net revenues generated from transactions in the state of Florida in each of 2011, 20102013, 2012 and 2009,2011, respectively.


F-36


17.
17.Commitments and Contingencies

COMMITMENTS

Leases
Leases

The Company is committed to making rental payments under noncancelable operating leases covering various facilities and equipment. Future minimum lease payments required under noncancelable operating leases as of December 31, 20112013 are as follows:

   Noncancelable
Operating
Leases
 

2012

  $83  

2013

   57  

2014

   46  

2015

   45  

2016

   41  

Thereafter

   294  
  

 

 

 
  $           566  
  

 

 

 

 
Noncancelable
Operating
Leases
2014$90
201570
201653
201748
201844
Thereafter230
 $535
During 2011, 20102013, 2012 and 2009,2011, the Company incurred total rental expense of $76$80 million $79, $80 million and $77$76 million, respectively.


Purchase Commitments

In the normal course of business, the Company makes various commitments to purchase goods or services from specific suppliers, including those related to vacation ownership resort development and other capital expenditures. Purchase commitments made by the Company as of December 31, 20112013 aggregated $435 million. Individually, such commitments range as high as $97$345 million related to the development of a vacation ownership resort.. Approximately $316$200 million of the commitments relate to the development of vacation ownership properties and information technology.


Letters of Credit

As of December 31, 2011 and 2010,2013, the Company had $11$55 million and $28 million, respectively, of irrevocable standby letters of credit outstanding, of which mainly support$9 million were under its revolving credit facility. As of December 31, 2012, the Company had $23 million of irrevocable standby letters of credit outstanding, of which $11 million were under its revolving credit facility. Such letters of credit issued during 2013 and 2012 primarily supported the securitization of vacation ownership contract receivables fundings, certain insurance policies and development activity at the Company’sCompany's vacation ownership business.


Surety Bonds

Some of the Company’s vacation ownership developments are supported by surety bonds provided by affiliates of certain insurance companies in order to meet regulatory requirements of certain states. In the ordinary course of the Company’s business, it has assembled commitments from twelvethirteen surety providers in the amount of $1.2$1.2 billion, of which the Company had $296$328 million outstanding as of December 31, 2011.2013. The

availability, terms and conditions and pricing of such bonding capacity isare dependent on, among other things, continued financial strength and stability of the insurance company affiliates providing suchthe bonding capacity, the general availability of such capacity and the Company’s corporate credit rating. If suchthe bonding capacity is unavailable or, alternatively, the terms and conditions and pricing of suchthe bonding capacity may beare unacceptable to the Company, the cost of development of the Company’s vacation ownership units could be negatively impacted.



F-37


LITIGATION

The Company is involved in claims, legal and regulatory proceedings and governmental inquiries related to the Company’s business.


Wyndham Worldwide Corporation Litigation

The Company is involved in claims, legal and regulatory proceedings and governmental inquiries arising in the ordinary course of its business including but not limited to: for its lodging business — breachbusiness-breach of contract, fraud and bad faith claims between franchisors and franchisees in connection with franchise agreements and with owners in connection with management contracts, negligence, breach of contract, fraud, employment, consumer protection and other statutory claims asserted in connection with alleged acts or occurrences at owned, franchised or managed properties;properties or in relation to guest reservations and bookings; for its vacation exchange and rentals business — breachbusiness-breach of contract, fraud and bad faith claims by affiliates and customers in connection with their respective agreements, negligence, breach of contract, fraud, consumer protection and other statutory claims asserted by members and guests for alleged injuries sustained at affiliated resorts and vacation rental properties;properties and consumer protection and other statutory claims asserted by consumers; for its vacation ownership business — breachbusiness-breach of contract, bad faith, conflict of interest, fraud, consumer protection and other statutory claims by property owners’owners' associations, owners and prospective owners in connection with the sale or use of VOIs or land, or the management of vacation ownership resorts, construction defect claims relating to vacation ownership units or resorts, and negligence, breach of contract, fraud, consumer protection and other statutory claims by guests for alleged injuries sustained at vacation ownership units or resorts; and for each of its businesses, bankruptcy proceedings involving efforts to collect receivables from a debtor in bankruptcy, employment matters involvingwhich may include claims of retaliation, discrimination, harassment and wage and hour claims, claims of infringement upon third parties’parties' intellectual property rights, claims relating to information security, privacy and data privacy,consumer protection, tax claims and environmental claims.


On June 26, 2012, the U.S. Federal Trade Commission ("FTC") filed a lawsuit in Federal District Court for the District of Arizona against the Company and its subsidiaries, Wyndham Hotel Group, LLC, Wyndham Hotels & Resorts Inc. and Wyndham Hotel Management Inc., alleging unfairness and deception-based violations of Section 5 of the FTC Act in connection with three prior data breach incidents involving a group of Wyndham brand hotels. The Company disputes the allegations in the lawsuit and is defending this lawsuit vigorously. The Company does not believe that the data breach incidents were material, nor does it expect that the outcome of the FTC litigation will have a material effect on the Company's results of operations, financial position or cash flows. On March 26, 2013, the Company's motion to transfer venue of the lawsuit from Arizona to the Federal District Court for the District of New Jersey was granted. The Company has filed motions to dismiss the FTC's lawsuit, which are pending before the court. The Company is unable at this time to estimate any loss or range of reasonably possible loss.

The Company records an accrual for legal contingencies when it determines, after consultation with outside counsel, that it is probable that a liability has been incurred and the amount of the loss can be reasonably estimated. In making such determinations, the Company evaluates, among other things, the degree of probability of an unfavorable outcome and, when it is probable that a liability has been incurred, the Company’sCompany's ability to make a reasonable estimate of the loss. The Company reviews these accruals each reporting period and makes revisions based on changes in facts and circumstances including changes to its strategy in dealing with these matters.


The Company believes that it has adequately accrued for such matters withwith reserves of $35$22 million and $42 million as of December 31, 2011.2013 and 2012, respectively. Such amountreserve is exclusive of matters relating to the Company’s Separation.separation. For matters not requiring accrual, the Company believes that such matters will not have a material effect on its results of operations, financial position or cash flows based on information currently available. However, litigation is inherently unpredictable and, although the Company believes that its accruals are adequate and/or that it has valid defenses in these matters, unfavorable results could occur. As such, an adverse outcome from such proceedings for which claims are awarded in excess of the amounts accrued, if any, could be material to the Company with respect to earnings and/or cash flows in any given reporting period. As of December 31, 2013, the potential exposure resulting from adverse outcomes of such legal proceedings could, in the aggregate, range up to approximately $18 million in excess of recorded accruals. However, the Company does not believe that the impact of such litigation should result in a material liability to the Company in relation to its consolidated financial position or liquidity.


Cendant Litigation

Under the Separation Agreement,agreement, the Company agreed to be responsible for 37.5% of certain of Cendant’s contingent and other corporate liabilities and associated costs, including certain contingent litigation. Since the Separation, Cendant settled the majority of the lawsuits pending on the date of the Separation. See also Note 23 - Separation Adjustments and Transactions with Former Parent and Subsidiaries regarding contingent litigation liabilities resulting from the Separation.



F-38


GUARANTEES/INDEMNIFICATIONS


Standard Guarantees/Indemnifications

In the ordinary course of business, the Company enters into agreements that contain standard guarantees and indemnities whereby the Company indemnifies another party for specified breaches of or third-party claims relating to an underlying agreement. Such underlying agreements are typically entered into by one of the Company’s subsidiaries. The various underlying agreements generally govern purchases, sales or outsourcing of products or services, leases of real estate, licensing of software and/or development of vacation ownership properties, access to credit facilities, derivatives and issuances of debt securities. While a majority of these guarantees and indemnifications extend only for the duration of the underlying agreement, some survive the expiration of the agreement. The Company is not able to estimate the maximum potential amount of future payments to be made under these guarantees and indemnifications as the triggering events are not predictable. In certain cases, the Company maintains insurance coverage that may mitigate any potential payments.


Other Guarantees/Indemnifications

Lodging
From time to time, the Company may enter into a hotel management agreement that provides the hotel owner with a guarantee of a certain level of profitability based upon various metrics. Under such an agreement, the Company would be required to compensate such hotel owner for any profitability shortfall over the life of the management agreement up to a specified aggregate amount. For certain agreements, the Company may be able to recapture all or a portion of the shortfall payments in the event that future operating results exceed targets. The terms of such guarantees generally range from 7 to 10 years and certain agreements may provide for early termination provisions under certain circumstances. As of December 31, 2013, the maximum potential amount of future payments that may be made under these guarantees was $136 million with a combined annual cap of $39 million.

In connection with such performance guarantees, as of December 31, 2013, the Company maintained a liability of $45 million, of which $37 million was included in other non-current liabilities and $8 million was included in accrued expenses and other current liabilities on its Consolidated Balance Sheet. As of December 31, 2013, the Company also had a corresponding $43 million asset related to these guarantees, of which $39 million was included in other non-current assets and $4 million was included in other current assets on its Consolidated Balance Sheet. As of December 31, 2012, the Company maintained a non-current liability of $4 million and a corresponding non-current asset of $4 million on its Consolidated Balance Sheet. Such assets are being amortized on a straight-line basis over the life of the agreements. The amortization expense for the performance guarantees noted above was $3 million for the twelve months ended December 31, 2013.

Under such performance guarantees, the Company also had receivables of $24 million and $5 million as of December 31, 2013 and 2012, respectively, resulting from payments made to date which are subject to recapture and which the Company believes will be recoverable from future operating performance. Such receivables were included in other non-current assets on the Company's Consolidated Balance Sheets.

Vacation Ownership
The Company guarantees its vacation ownership subsidiary's obligation to repurchase completed property in Las Vegas, Nevada and Avon, Colorado from a third-party developer subject to the property conforming to the Company's vacation ownership resort standards and provided that the third-party developer has not sold the property to another party. The maximum potential future payments that the Company could be required to make under these commitments was $365 million as of December 31, 2013.

In the ordinary course of business, the Company’s vacation ownership business provides guarantees to certain owners’ associations for funds required to operate and maintain vacation ownership properties in excess of assessments collected from owners of the VOIs. The Company may be required to fund such excess as a result of unsold Company-owned VOIs or failure by owners to pay such assessments. In addition, from time to time, the Company will agree to reimburse certain owner associations up to 75% of their uncollected assessments. These guarantees extend for the duration of the underlying subsidy or similar agreement (which generally approximate one year and are renewable at the discretion of the Company on an annual basis) or until a stipulated percentage (typically 80% or higher) of related VOIs are sold. The maximum potential future payments that the Company could be required to make under these guarantees waswere approximately $372$342 million as of December 31, 2011.2013. The Company would only be required to pay this maximum amount if none of the assessed owners assessed paid their assessments. Any assessments collected from the owners of the VOIs would reduce the maximum potential amount of future payments to be made by the Company. Additionally, should the Company be required to fund the deficit through the payment of any owners’ assessments under these guarantees, the Company would be permitted access to the property for its

F-39


own use and may use that property to engage in revenue-producing activities, such as rentals. During 2011, 20102013, 2012 and 2009,2011, the Company made payments related to these guarantees of $17$18 million $12, $18 million and $10$17 million respectively. As of December 31, 20112013 and 2010,2012, the Company maintained a liability in connection with these guarantees of $24$30 million and $17$22 million, respectively, on its Consolidated Balance Sheets.

From time to time, the Company may enter into a hotel management agreement that provides the hotel owner with a minimum return. Under such agreement, the Company would be required to compensate for any shortfall over the life of the management agreement up to a specified aggregate amount. The Company’s exposure under these guarantees is partially mitigated by the Company’s ability to terminate any such management agreement if certain targeted operating results are not met. Additionally, the Company is able to recapture a portion or all of the shortfall payments and any waived fees in the event that future operating results exceed targets. As of December 31, 2011, the maximum potential amount of future payments to be made under these guarantees is $16 million with an annual cap of $3 million or less. As of both December 31, 2011 and 2010, the Company maintained a liability in connection with these guarantees of less than $1 million on its Consolidated Balance Sheets.


As part of the Wyndham Asset Affiliation Model,WAAM Fee-for-Service, the Company may guarantee to reimburse the developer a certain payment or to purchase from the developer, inventory associated with the developer’s resort property for a percentage of the original sale price if certain future conditions exist. The maximum potential future payments that the Company could be required to make under these guarantees waswere approximately $31$48 million as of December 31, 2011.2013. As of both December 31, 20112013 and 2010,2012, the Company had no recognized liabilities in connection with these guarantees.

See Note 23 — Separation Adjustments and Transactions with Former Parent and Subsidiaries for contingent liabilities related to the Company’s Separation.


18.
18.Accumulated Other Comprehensive Income

The components of AOCI is comprised of the following components (net of tax)are as of December 31:

     2011       2010   

Foreign currency translation adjustments

  $    141    $    171  

Unrealized losses on cash flow hedges

   (10   (15

Defined benefit pension plans

   (3   (1
  

 

 

   

 

 

 

Total AOCI(*)

  $128    $155  
  

 

 

   

 

 

 

(*)

Includes $40 million of tax benefit for both 2011 and 2010.

Foreign currencyfollows:

 Foreign Unrealized Defined  
 Currency Gains/(Losses) Benefit  
 Translation on Cash Flow Pension  
PretaxAdjustments Hedges Plans AOCI
     Balance, December 31, 2010$141
 $(25) $(1) $115
     Period change(33) 9
 (3) (27)
     Balance, December 31, 2011108
 (16) (4) 88
     Period change29
 7
 (4) 32
     Balance, December 31, 2012137
 (9) (8) 120
     Period change(26) 1
 4
 (21)
     Balance, December 31, 2013$111
 $(8) $(4) $99

 Foreign Unrealized Defined  
 Currency Gains/(Losses) Benefit  
 Translation on Cash Flow Pension  
TaxAdjustments Hedges Plans AOCI
     Balance, December 31, 2010$30
 $10
 $
 $40
     Period change3
 (4) 1
 
     Balance, December 31, 201133
 6
 1
 40
     Period change(8) (2) 1
 (9)
     Balance, December 31, 201225
 4
 2
 31
     Period change(7) 
 (1) (8)
     Balance, December 31, 2013$18
 $4
 $1
 $23

 Foreign Unrealized Defined  
 Currency Gains/(Losses) Benefit  
 Translation on Cash Flow Pension  
Net of TaxAdjustments Hedges Plans AOCI
     Balance, December 31, 2010$171
 $(15) $(1) $155
     Period change(30) 5
 (2) (27)
     Balance, December 31, 2011141
 (10) (3) 128
     Period change21
 5
 (3) 23
     Balance, December 31, 2012162
 (5) (6) 151
     Period change(33) 1
 3
 (29)
     Balance, December 31, 2013$129
 $(4) $(3) $122

Currency translation adjustments exclude income taxes related to investments in foreign subsidiaries where the Company intends to reinvest the undistributed earnings indefinitely in those foreign operations.


F-40


19.
19.Stock-Based Compensation

The Company has a stock-based compensation plan available to grant non-qualified stock options, incentive stock options,RSUs, SSARs, restricted stock, RSUs, PSUs and other stock or cash-based awards to key employees, non-employee directors, advisors and consultants. Under the Wyndham Worldwide Corporation 2006 Equity and Incentive Plan, which wasas amended, and restated as a result of shareholders’ approval at the May 12, 2009 annual meeting of shareholders and further amended as a result of shareholders’ approval at the May 13, 2010 annual meeting of shareholders, a maximum of 36.7 million shares of common stock may be awarded. As of December 31, 2011, 15.12013, 16.7 million shares remained available.


Incentive Equity Awards Granted by the Company

The activity related to incentive equity awards granted by the Company for the year ended December 31, 20112013 consisted of the following:

   RSUs   SSARs 
   Number
of RSUs
  Weighted
Average
Grant Price
   Number
of SSARs
  Weighted
Average
Exercise Price
 

Balance as of December 31, 2010

          6.9   $    12.35           2.2   $    21.28  

Granted

   1.5 (b)   30.66     0.1(b)   30.61  

Vested/exercised

   (2.9)(c)   11.61     (0.1  29.49  

Canceled

   (0.5  14.95           
  

 

 

    

 

 

  

Balance as of December 31, 2011(a)

   5.0(d)   18.02     2.2(e)   21.28  
  

 

 

    

 

 

  

 RSUs SSARs
 Number of RSUs Weighted Average Grant Price Number of SSARs Weighted Average Exercise Price
Balance as of December 31, 20123.1
 $32.41
 1.1
 $17.13
Granted0.9
(b) 
60.24
 0.1
(b) 
60.24
Vested/exercised(1.2)
(c) 
28.45
 (0.1) 4.33
Canceled(0.2) 41.98
 
 
Balance as of December 31, 2013 (a)
2.6
(d) 
43.11
 1.1
(e) 
21.43
(a) 

Aggregate unrecognized compensation expense related to RSUs and SSARs and RSUs was $63$81 million as of December 31, 20112013 which is expected to be recognized over a weighted average period of 2.62.5 years.

(b) 

Primarily represents awards granted by the Company on February 24, 2011.

28, 2013.
(c) 

The intrinsic value of RSUs vested during 2011, 20102013, 2012 and 20092011 was $92$71 million $73, $125 million and $12$92 million, respectively.

(d)(d) 

Approximately 4.72.4 million RSUs outstanding as of December 31, 20112013 are expected to vest over time.

(e)(e) 

Approximately 1.60.9 million of the 2.21.1 million SSARs wereare exercisable as of December 31, 2011.2013. The Company assumes that theall unvested SSARs are expected to vest over time. SSARs outstanding as of December 31, 20112013 had an intrinsic value of $36$59 million and have a weighted average remaining contractual life of 2.61.8 years.

During 2011, 20102013, 2012 and 2009,2011, the Company issuedgranted incentive equity awards totaling $47$54 million $45, $51 million and $27$47 million, respectively, to the Company’sCompany's key employees and senior officers in the form of RSUs and SSARs. The 20112013, 2012 and 20102011 awards will vest ratably over a period of four years. A portion of the 2009 awards will vest over a period of three years and the remaining portion will vest ratably over a period of four years. In addition, during 2013, 2012 and 2011, the Company approved a grantgrants of incentive equity awards totaling $14 million, $12 million and $11 million respectively, to key employees and senior officers of Wyndhamthe Company in the form of PSUs. These awards cliff vest on the third anniversary of the grant date, contingent upon the Company achieving certain performance metrics. As of December 31, 2011,2013, there were approximately 350,000492,000 PSUs outstanding with an aggregate unrecognized compensation expense of $8 million.

$17 million.


The fair value of SSARs granted by the Company during 2011, 20102013, 2012 and 20092011 was estimated on the date of the grant using the Black-Scholes option-pricing model with the relevant weighted average assumptions outlined in the table below. Expected volatility is based on both historical and implied volatilities of (i) the Company’s stock and (ii) the stock of comparable companies over the estimated expected life of the SSARs. The expected life represents the period of time the SSARs are expected to be outstanding and is based on historical experience given consideration to the “simplified method,” as defined in Staff Accounting Bulletin 110.contractual terms and vesting periods of the SSARs. The risk free interest rate is based on yields on U.S. Treasury strips with a maturity similar to the estimated expected life of the SSARs. The projected dividend yield was based on the Company’s anticipated annual dividend divided by the twelve-month target price of the Company’s stock on the date of the grant.

   SSARs Issued on 
       2/24/2011             2/24/2010             2/27/2009     

Grant date fair value

  $11.22      $8.66      $2.02  

Grant date strike price

  $30.61      $24.84      $3.69  

Expected volatility

   50.83%       53.0%       81.0%  

Expected life

       4.25 yrs.           4.25 yrs.           4.00 yrs.  

Risk free interest rate

   1.85%       2.07%       1.95%  

Projected dividend yield

   1.96%       2.10%       1.60%  

 SSARs Issued on
 02/28/2013 03/01/2012 02/24/2011
Grant date fair value$19.93
 $15.34
 $11.22
Grant date strike price$60.24
 $44.57
 $30.61
Expected volatility44.56% 43.34% 50.83%
Expected life5 years
 6 years
 4.25 years
Risk free interest rate0.80% 1.21% 1.85%
Projected dividend yield1.93% 2.06% 1.96%


F-41


Stock-Based Compensation Expense

The Company recorded stock-based compensation expense of $42$53 million $39, $41 million and $37$42 million during 2011, 20102013, 2012 and 20092011, respectively, related to the incentive equity awards granted by the Company. The Company recognized $16 million, $15 million and $10 million of a net tax benefit of $21 million,$16 million and $16 millionduring 2011, 20102013, 2012 and 2009,2011, respectively, for stock-based compensation arrangements on the Consolidated Statements of Income. During May 2009,2013, 2012 and 2011, the Company recorded a $4 million charge toincreased its provision for income taxes related to additional vesting of RSUs as there was no pool of excess tax benefits available to absorb tax deficiencies (“APIC Pool”). During 2010 by $15 million, $33 million and 2011, the Company increased its APIC Pool by $12$18 million and $18 million,, respectively, due to the vesting of RSUs and exercise of stock options.RSUs. As of December 31, 2011,2013, the Company’s APIC Pool balance was $30 million.

$78 million.


The Company withheld $31paid $31 million $24, $55 million and $1$31 million of taxes for the net share settlement of incentive equity awards during 2011, 20102013, 2012 and 2009,2011, respectively. Such amounts areamount is included in other, net within financing activities on the Consolidated Statements of Cash Flows.

Incentive Equity Awards Conversion

Prior to August 1, 2006, all employee stock awards (stock options and RSUs) were granted by Cendant. At the time of Separation, a portion of Cendant’s outstanding equity awards were converted into equity awards of

the Company at a ratio of one share of the Company’s common stock for every five shares of Cendant’s common stock. As a result, the Company issued approximately 2 million RSUs and approximately 24 million stock options upon completion of the conversion of existing Cendant equity awards into Wyndham equity awards. On August 1, 2006, all 2 million converted RSUs vested and, as such, there are no converted RSUs outstanding as of such date. As of December 31, 2011, there were 1.7 million converted stock options outstanding.

The activity related to the converted stock options for the year ended December 31, 2011 consisted of the following:

   Number of
Options
   Weighted
Average

Exercise  Price
 

Balance as of December 31, 2010

   2.6    $        36.75  

Exercised(a)

   (0.4   27.66  

Canceled

   (0.5   36.16  
  

 

 

   

Balance as of December 31, 2011(b)

           1.7     38.92  
  

 

 

   


(a)

Stock options exercised during 2011, 2010 and 2009 had an intrinsic value of $2 million, $13 million and $0, respectively.

(b)20.

As of December 31, 2011, the Company had 0.2 million outstanding “in the money” stock options with an aggregate intrinsic value of $1.4 million. All 1.7 million options were exercisable as of December 31, 2011. Options outstanding and exercisable as of December 31, 2011 have a weighted average remaining contractual life of 0.2 years.

The following table summarizes information regarding the outstanding and exercisable converted stock options as of December 31, 2011:

   Number
of Options
     Weighted
Average

Exercise  Price
 

$20.00 – $29.99

   0.1      $        27.25  

$30.00 – $39.99

   0.4       39.06  

$40.00 & above

   1.2       40.14  
  

 

 

     

Total Options

           1.7       38.92  
  

 

 

     

20.Employee Benefit Plans

Defined Contribution Benefit Plans

Wyndham sponsors a domestic defined contribution savings plan and a domestic deferred compensation plan that provide certain eligible employees of the Company an opportunity to accumulate funds for retirement. The Company matches the contributions of participating employees on the basis specified by each plan. The Company’s cost for these plans was $24$28 million $21, $27 million and $19$24 million during 2011, 20102013, 2012 and 2009,2011, respectively.


In addition, the Company contributes to several foreign employee benefit contributory plans which also provide eligible employees with an opportunity to accumulate funds for retirement. The Company’s contributory cost for these plans was $19$22 million $16, $19 million and $14$19 million during 2011, 20102013, 2012 and 2009,2011, respectively.


Defined Benefit Pension Plans

The Company sponsors defined benefit pension plans for certain foreign subsidiaries. Under these plans, benefits are based on an employee’s years of credited service and a percentage of final average compensation or as otherwise described by the plan. As of December 31, 20112013 and 2010,2012, the Company’s net pension liability of $13$15 million and $11$18 million, respectively, is fully recognizedreported as other non-current liabilities on the Consolidated Balance Sheets. As of December 31, 2011,2013, the Company recorded $1$2 million and $5$7 million, respectively, within AOCI on the Consolidated Balance Sheet as an unrecognized prior service credit and unrecognized loss. As of

December 31, 2010,2012, the Company recorded $1$1 million and $2$10 million respectively, within AOCI on the Consolidated Balance Sheet as an unrecognized prior service credit and unrecognized loss.

loss, respectively.


The Company’s policy is to contribute amounts sufficient to meet minimum funding requirements as set forth in employee benefit and tax laws plus such additional amounts that the Company determines to be appropriate. During 2011, 20102013, 2012 and 2009,2011, the Company recorded pension expense of $3$4 million $2, $3 million and $2 million.

$3 million, respectively.

21.
21.Segment Information

The reportable segments presented below represent the Company’s operating segments for which discreteseparate financial information is available and which areis utilized on a regular basis by its chief operating decision maker to assess performance and to allocate resources. In identifying its reportable segments, the Company also considers the nature of services provided by its operating segments. Management evaluates the operating results of each of its reportable segments based upon net revenues and “EBITDA,”“EBITDA”, which is defined as net income before depreciation and amortization, interest expense (excluding consumer financing interest), early extinguishment of debt, interest income (excluding consumer financing interest) and income taxes, each of which is presented on the Consolidated Statements of Income. The Company believes that EBITDA is a useful measure of performance for the Company’sits industry segments which, when considered with GAAP measures, the Company believes gives a more complete understanding of the Company’sits operating performance. The Company’s presentation of EBITDA may not be comparable to similarly-titled measures used by other companies.



F-42


YEAR ENDED ORASOF DECEMBER DECEMBER 31, 2011

   Lodging  Vacation
Exchange
and Rentals
  Vacation
Ownership
  Corporate
and

Other (b)
  Total 

Net revenues(a)

  $749   $1,444   $2,077   $(16)   $    4,254  

EBITDA

   157(c)   368(d)   515(e)   (84)(f)   956  

Depreciation and amortization

   44    80    38    16    178  

Segment assets

       1,662        2,619        4,688        54    9,023  

Capital expenditures

   85    89    37    28    239  

YEAR ENDED2013

 Lodging 
Vacation
Exchange
and Rentals
 
Vacation
Ownership
 
Corporate
and
Other (c)
 Total
Net revenues (a) (b)
$1,027
 $1,526
 $2,515
 $(59) $5,009
EBITDA279
 356
 619
 (122) 1,132
Depreciation and amortization54
 87
 47
 28
 216
Segment assets1,843
 2,878
 4,812
 208
 9,741
Capital expenditures51
 81
 66
 40
 238

YEAR ENDED ORASOF DECEMBER DECEMBER 31, 2010

   Lodging  Vacation
Exchange
and Rentals
  Vacation
Ownership
  Corporate
and

Other (b)
  Total 

Net revenues(a)

  $688   $    1,193   $    1,979   $(9)   $    3,851  

EBITDA

   189(g)   293(h)   440(i)   (24)(f)   898  

Depreciation and amortization

   42    68    46    17    173  

Segment assets

       1,659    2,578    4,893        286    9,416  

Capital expenditures

   35    92    31    9    167  

YEAR ENDED2012

 Lodging 
Vacation
Exchange
and Rentals
 
Vacation
Ownership
 
Corporate
and
Other (c)
 Total
Net revenues (a)
$890
 $1,422
 $2,269
 $(47) $4,534
EBITDA272
 328
 549
 (104) 1,045
Depreciation and amortization47
 80
 38
 20
 185
Segment assets1,757
 2,703
 4,853
 150
 9,463
Capital expenditures40
 77
 69
 22
 208

YEAR ENDED ORASOF DECEMBER DECEMBER 31, 2009

   Lodging  Vacation
Exchange
and Rentals
   Vacation
Ownership
  Corporate
and

Other(b)
  Total 

Net revenues(a)

  $660   $    1,152    $    1,945   $(7 $    3,750  

EBITDA (j)

   175(k)   287     387(i)   (71)(f)   778  

Depreciation and amortization

   41    63     54    20    178  

Segment assets

       1,564    2,358     5,152        278    9,352  

Capital expenditures

   29    46     29    31    135  

2011
 Lodging 
Vacation
Exchange
and Rentals
 
Vacation
Ownership
 
Corporate
and
Other (c)
 Total
Net revenues (a)
$749
 $1,444
 $2,077
 $(16) $4,254
EBITDA157
 368
 515
 (84) 956
Depreciation and amortization44
 80
 38
 16
 178
Segment assets1,662
 2,619
 4,688
 54
 9,023
Capital expenditures85
 89
 37
 28
 239
(a) 

Transactions between segments

Includes $39 million, $34 million and $10 million of inter-segment trademark fees within the Company's Lodging segment during 2013, 2012 and 2011, respectively, which is offset in expenses primarily at the Company's Vacation Ownership segment and are recorded at fair value and eliminated in consolidation. Inter-segment net revenues were not significant to the net revenues of any one segment.

Corporate and Other.

(b) 

Includes $6 million of hotel management reimbursable revenues which are charged to the Company's Vacation Ownership segment and are eliminated in Corporate and Other.

(c)
Includes the elimination of transactions between segments.

(c)

Includes non-cash impairment charges of $44 million primarily related to the write-down of certain franchise and management agreements and development advance notes and $13 million related to a write-down of an international joint venture at the Company’s lodging business.

(d)

Includes (i) a $31 million net benefit resulting from a refund of value-added taxes, (ii) $7 million of restructuring costs incurred in connection with a strategic initiative commenced by the Company during 2010 and (iii) a $4 million charge related to the write-off of foreign exchange translation adjustments associated with the liquidation of a foreign entity.

(e)

Includes a $1 million benefit for the reversal of costs incurred as a result of various strategic initiatives commenced by the Company during 2008.

(f)

Includes $100 million, $78 million and $64 million of corporate costs during 2011, 2010 and 2009, respectively, and $16 million and $54 million of a net benefit and $6 million of a net expense related to the resolution of and adjustment to certain contingent liabilities and assets during 2011, 2010 and 2009, respectively.

(g)

Includes $1 million related to costs incurred in connection with the Company’s acquisition of the Tryp hotel brand during June 2010.

(h)

Includes (i) restructuring costs of $9 million and (ii) $6 million related to costs incurred in connection with the Company’s acquisitions of Hoseasons during March 2010, ResortQuest during September 2010 and James Villa Holidays during November 2010.

(i)

Includes a non-cash impairment charge of $4 million and $9 million during 2010 and 2009, respectively, to reduce the value of certain vacation ownership properties and related assets held for sale that are no longer consistent with the Company’s development plans.

(j)

Includes restructuring costs of $3 million, $6 million, $37 million and $1 million for Lodging, Vacation Exchange and Rentals, Vacation Ownership and Corporate and Other, respectively.

(k)

Includes a non-cash impairment charge of $6 million to reduce the value of an underperforming joint venture in the Company’s hotel management business.

Provided below is a reconciliation of EBITDA to net income before income taxes.

   Year Ended December 31, 
   2011   2010   2009 

EBITDA

  $956    $898    $778  

Depreciation and amortization

   178     173     178  

Interest expense

   152     167     114  

Interest income

   (24   (5   (7
  

 

 

   

 

 

   

 

 

 

Income before income taxes

  $    650    $    563    $    493  
  

 

 

   

 

 

   

 

 

 

attributable to Wyndham shareholders.

 Year Ended December 31,
 2013 2012 2011
EBITDA$1,132
 $1,045
 $956
Depreciation and amortization216
 185
 178
Interest expense131
 132
 140
Early extinguishment of debt111
 108
 12
Interest income(9) (8) (24)
Income before income taxes683
 628
 650
Provision for income taxes250
 229
 233
Net income433
 399
 417
Net (income)/loss attributable to noncontrolling interest(1) 1
 
Net income attributable to Wyndham shareholders$432
 $400
 $417

F-43


The geographic segment information provided below is classified based on the geographic location of the Company’s subsidiaries.

   United
States
   United
Kingdom
   Netherlands   All Other
Countries
   Total 

Year Ended or As of December 31, 2011

          

Net revenues

  $    3,037    $    281    $    271    $    665    $    4,254  

Net long-lived assets

   2,654     420     339     314     3,727  

Year Ended or As of December 31, 2010

          

Net revenues

  $2,864    $174    $242    $571    $3,851  

Net long-lived assets

   2,595     419     367     312     3,693  

Year Ended or As of December 31, 2009

          

Net revenues

  $2,863    $143    $209    $535    $3,750  

Net long-lived assets

   2,468     218     395     309     3,390  

  
United
States
 
United
Kingdom
 Netherlands 
All Other
Countries
 Total
Year Ended or As of December 31, 2013          
Net revenues $3,765
 $266
 $250
 $728
 $5,009
Net long-lived assets 3,066
 459
 372
 400
 4,297
Year Ended or As of December 31, 2012          
Net revenues $3,340
 $258
 $255
 $681
 $4,534
Net long-lived assets 2,873
 435
 351
 388
 4,047
Year Ended or As of December 31, 2011          
Net revenues $3,037
 $281
 $271
 $665
 $4,254
Net long-lived assets 2,654
 420
 339
 314
 3,727

22.
22.Restructuring and Impairments

2013 Restructuring Plan
During 2013, the Company committed to an organizational realignment initiative at its lodging business, primarily focused on optimizing its marketing structure. In connection with this initiative, the Company recorded $8 million of personnel-related costs and $1 million of costs related to contract terminations, of which $2 million has been paid in cash and $1 million has been settled as non-cash. As of December 31, 2013, the Company had a liability of $6 million, which is expected to be paid in cash by the end of 2014.

2012 Restructuring Plans
During 2012, the Company committed to an organizational realignment initiative at its vacation exchange and rentals business, primarily focused on consolidating existing processes and optimizing its structure. Also during 2012, the Company implemented an organizational realignment initiative at its vacation ownership business, targeting the elimination of business function redundancies resulting from the Shell acquisition. During 2013, the Company recorded $2 million of additional facility-related expenses and increased its liability with $1 million of a non-cash adjustment associated with a facility closure. The Company also reduced its liability with $5 million of cash payments and reversed $1 million of previously recorded personnel costs. As of December 31, 2013, the Company had a liability of $3 million, which is expected to be paid in cash by January 2017. During 2012, the Company incurred costs of $7 million and reduced its liability with cash payments of $1 million. From the commencement of the 2012 restructuring plan through December 31, 2013, the Company has incurred a total of $8 million of expenses in connection with such plans.

2010 RESTRUCTURING PLAN

Restructuring Plan

During 2010, the Company committed to a strategic realignment initiative at its vacation exchange and rentals business targeted at reducing costs, primarily impacting the operations at certain vacation exchange call centers. During 2011,2013, the Company incurred $7 million of costs and reduced its liability with $9$1 million of cash payments. The remaining liability of $7$2 million is expected to be paid in cash; $6 million as of facility-related by the first quarter of 2020 and $1 million of personnel-related by the third quarter of 2012. During 2010, the Company incurred $9 million of costs. As of December 31, 2011, the Company has incurred $16 million of expenses related to the 2010 restructuring plan.

20132008 RESTRUCTURING PLAN

During 2008, the Company committed to various strategic realignment initiatives targeted principally at reducing costs, enhancing organizational efficiency, reducing the Company’s need to access the asset-backed securities market and consolidating and rationalizing existing processes and facilities. During 2011, the Company reduced its liability with $7 million of cash payments and reversed $1 million of previously recorded facility-related expenses. The remaining liability of $3 million,, all of which is facility-related, is expected to be paid in cash by December 2013.over the remaining lease term which expires in the first quarter of 2020. During 2010,2011, the Company reduced its liability with $11incurred additional costs of $7 million in cash payments. During 2009, the Company recorded $47 million of incremental restructuring costs and reduced its liability with $50 million in cash payments and $15of $9 million. During 2012, the Company further reduced its liability with $4 million of other non-cash items. Ascash payments. From the commencement of the 2010 restructuring plan through December 31, 2011,2013, the Company has incurred $124a total of $16 million of expenses relatedin connection with such plan.


F-44


The table below includes activity for prior restructuring plans that are immaterial to the 2008 restructuring plan.

Total costs associated with the 2008 restructuring plan for the year ended December 31, 2009 are summarized by segment as follows:

   Personnel
Related (a)
     Facility
Related (b)
   Asset  Write-
off’s/Impairments (c)
   Contract
Termination (d)
     Total 

Lodging

  $          3      $          —    $                      —    $                  —      $          3  

Vacation Exchange and Rentals

   5       1                 6  

Vacation Ownership

   1       21     14     1       37  

Corporate

   1                        1  
  

 

 

     

 

 

   

 

 

   

 

 

     

 

 

 

Total

  $10      $22    $14    $1      $47  
  

 

 

     

 

 

   

 

 

   

 

 

     

 

 

 

(a)

Represents severance benefits resulting from reductions of approximately 370 in staff. The Company formally communicated the termination of employment to all 370 employees, representing a wide range of employee groups. As of December 31, 2009, the Company had terminated all of these employees.

(b)

Primarily related to the termination of leases of certain sales offices.

(c)

Primarily related to the write-off of assets from sales office closures and cancelled development projects.

(d)

Primarily represents costs incurred in connection with the termination of a property development contract.

Company. The activity related to costs associated with the 2008 and 2010 restructuring plans is summarized by category as follows:

   Liability as of
December  31,
2008
   Costs
Recognized
  Cash
Payments
   Other
Non-cash
  Liability as of
December  31,
2009
 

Personnel-Related

  $            27    $            10   $        (34)    $   $3  

Facility-Related

   13     22    (16)     (1  18  

Asset Impairments

        14         (14    

Contract Terminations

        1             1  
  

 

 

   

 

 

  

 

 

   

 

 

  

 

 

 
  $40    $47   $(50)    $(15 $22  
  

 

 

   

 

 

  

 

 

   

 

 

  

 

 

 
   Liability as of
December  31,
2009
   Costs
Recognized
  Cash
Payments
   Other
Non-cash
  Liability as of
December  31,
2010
 

Personnel-Related

  $3    $9(a)  $(3)    $   $9  

Facility-Related

   18         (7)         11  

Contract Terminations

   1         (1)           
  

 

 

   

 

 

  

 

 

   

 

 

  

 

 

 
  $22    $9   $(11)        $20  
  

 

 

   

 

 

  

 

 

   

 

 

  

 

 

 
   Liability as of
December  31,
2010
   Costs
Recognized
  Cash
Payments
   Other
Non-cash
  Liability as of
December  31,
2011
 

Personnel-Related

  $9    $   $(8)    $            —   $                1  

Facility-Related

   11     6(b)   (8)         9  
  

 

 

   

 

 

  

 

 

   

 

 

  

 

 

 
  $20    $6   $(16)    $   $10  
  

 

 

   

 

 

  

 

 

   

 

 

  

 

 

 

 
Liability as of
December 31,
2010
 
Costs
Recognized
 
Cash
Payments
 Other 
Liability as of
December 31,
2011
Personnel-Related$9
 $
 $(8) $
 $1
Facility-Related11
 7
 (8) (1)
(c) 
9
 $20
 $7
 $(16) $(1) $10
          
 
Liability as of
December 31,
2011
 
Costs
Recognized
 
Cash
Payments
 Other 
Liability as of
December 31,
2012
Personnel-Related$1
 $7
(a) 
$(2) $
 $6
Facility-Related9
 
 (4) 
 5
 $10
 $7
 $(6) $
 $11
          
 
Liability as of
December 31,
2012
 
Costs
Recognized
 
Cash
Payments
 Other 
Liability as of
December 31,
2013
Personnel-Related$6
 $8
(b) 
$(6) $(2)
(d) 
$6
Facility-Related5
 2
 (4) 1
(e) 
4
Contract Terminations
 1
 
 
 1
 $11
 $11
 $(10) $(1) $11
(a)(a) 

Represents severance benefitscosts of $5 million and $2 million at the Company's vacation exchange and rentals and vacation ownership businesses, respectively, resulting from a reduction of approximately 330 in staff, primarily representing employees380 employees.
(b)
Represents severance costs incurred at a call center.

the Company's lodging business.

(b)(c) 

Represents a reversal of previously recorded expenses at the Company's vacation ownership business.

(d)
Includes $7$1 million of costs incurreda reversal of previously recorded expenses at the Company’s vacation exchange and rentals business and $1 million of a reversal of previously recorded expensesnon-cash settlement at the Company’sCompany's lodging business.
(e)
Represents a non-cash adjustment to the liability at the Company's vacation ownership business.

Impairments
During 2013, the Company recorded $8 million of non-cash impairment charges at its lodging business primarily related to a partial write-down of its Hawthorn trademark due to lower than anticipated growth in the brand. Such amount is recorded within asset impairments on the Consolidated Statement of Income.

IMPAIRMENTSDuring 2012, the Company recorded an

$8 million non-cash impairment charge at its vacation exchange and rentals business resulting from the decision to rebrand the ResortQuest and Steamboat Resorts trade names to the Wyndham Vacation Rentals brand. Such amount is recorded within asset impairments on the Consolidated Statement of Income.


During 2011, the Company recorded non-cash charges at its lodging business for the write-down of (i) $30$30 million of management agreements, development advance notes and other receivables which arewere primarily due to operating and cash flow difficulties at several managed properties within the Wyndham Hotels and Resorts brand, (ii) $14$14 million of franchise and management agreements resulting from the loss of certain properties which were part of the 2005 acquisition of the Wyndham Hotels and Resorts brand and (iii) a $13$13 million investment in an international joint venture due to an impairment of cash flows as a result of the Company’s partner having an indirect relationship with the Libyan government. Such amounts are recorded within asset impairments on the Consolidated Statement of Income.

During 2010, the Company recorded a non-cash charge



F-45


23.
23.
Separation Adjustments and Transactions with Former Parent andSubsidiaries

Transfer of Cendant Corporate Liabilities and Issuanceof Guarantees to Cendant and Affiliates

Pursuant to the Separation and Distribution Agreement, upon the distribution of the Company’s common stock to Cendant shareholders, the Company entered into certain guarantee commitments with Cendant (pursuant to the assumption of certain liabilities and the obligation to indemnify Cendant and Realogy and travel distribution services (“Travelport”) for such liabilities) and guarantee commitments related to deferred compensation arrangements with each of Cendant and Realogy. These guarantee arrangements primarily relate to certain contingent litigation liabilities, contingent tax liabilities, and Cendant contingent and other corporate liabilities, of which the Company assumed and is responsible for 37.5% while Realogy is responsible for the remaining 62.5%. The remaining amount of liabilities which were assumed by the Company in connection with the Separation was $49$39 million and $78$41 million as of December 31, 20112013 and 2010,2012, respectively. These amounts were comprised of certain Cendant corporate liabilities which were recorded on the books of Cendant as well as additional liabilities which were established for guarantees issued at the date of Separation, related to certain unresolved contingent matters and certain others that could arise during the guarantee period. Regarding the guarantees, if any of the companies responsible for all or a portion of such liabilities were to default in its payment of costs or expenses related to any such liability, the Company would be responsible for a portion of the defaulting party or parties’ obligation(s). The Company also provided a default guarantee related to certain deferred compensation arrangements related to certain current and former senior officers and directors of Cendant, Realogy and Travelport. These arrangements which are discussed in more detail below, have beenwere valued upon the Separation in accordance with the guidance for guarantees and recorded as liabilities on the Consolidated Balance Sheets. To the extent such recorded liabilities are not adequate to cover the ultimate payment amounts, such excess will be reflected as an expense to the results of operations in future periods.


As a result of the sale of Realogy on April 10, 2007, Realogy’s senior debt credit rating was downgraded to below investment grade. Under the Separation Agreement, if Realogy experienced such a change of control and suffered such a ratings downgrade, it was required to post a letter of credit in an amount acceptable to the Company and Avis Budget Group (formerly known as Cendant) to satisfy the fair value of Realogy’s indemnificationits obligations for the Cendant legacy contingent liabilities inliabilities. As of December 31, 2013, the event Realogy does not otherwise satisfy such obligations to the

\extent they become due. On April 26, 2007, Realogy posted a $500 million irrevocable standby letter of credit from a major commercial bank in favor of Avis Budget Group and upon which demand may be made if Realogy does not otherwise satisfy its obligations for its share of the Cendant legacy contingent liabilities. The letter of credit can be adjusted from time to time based upon the outstanding contingent liabilities and has an expiration date of September 2013, subject to renewal and certain provisions. During December 2011, such letter of credit was reduced to $70 million. The posting of this letter of credit does not relieve or limit Realogy’s obligations for these liabilities.

$53 million.


As of December 31, 2011,2013, the $49$39 million of Separation related liabilities is comprised of $41$35 million for tax liabilities, $3$1 million for liabilities of previously sold businesses of Cendant, $3$1 million for other contingent and corporate liabilities and $2$2 million of liabilities where the calculated guarantee amount exceeded the contingent liability assumed at the date of Separation.Separation Date. In connection with these liabilities, $10$23 million is recorded in current due to former Parent and subsidiaries and $37$14 million is recorded in long-term due to former Parent and subsidiaries as of December 31, 20112013 on the Consolidated Balance Sheet. The Company will indemnify Cendant for these contingent liabilities and therefore any payments would be made to the third partythird-party would be through the former Parent. The $2$2 million relating to guarantees is recorded in other current liabilities as of December 31, 20112013 on the Consolidated Balance Sheet. The actual timing of payments relating to these liabilities is dependent on a variety of factors beyond the Company’s control. In addition, the Company had $1 million and $2 million, as of December 31, 2011, the Company has $3 million2013 and 2012 respectively, of receivables due from former Parent and subsidiaries primarily relating to income taxes, which is recorded in other current assets on the Consolidated Balance Sheet. Such receivables totaled $4 million as of December 31, 2010.

Sheets.


Following is a discussion of the liabilities on which the Company issued guarantees.


Contingent tax liabilitiesPrior to the Separation, the Company and Realogy were included in the consolidated federal and state income tax returns of Cendant through the Separation date for the 2006 period then ended. The Company is generally liable for 37.5% of certain contingent tax liabilities. In addition, each of the Company, Cendant and Realogy may be responsible for 100% of certain of Cendant’sCendant's tax liabilities that will provide the responsible party with a future, offsetting tax benefit.

On July 15, 2010, Cendant and the IRS agreed to settle the IRS examination


F-46


24.
24.Selected Quarterly Financial Data - (unaudited)

Provided below is selected unaudited quarterly financial data for 20112013 and 2010.

   2011 
   First  Second  Third  Fourth 

Net revenues

     

Lodging

  $149   $190   $222   $188  

Vacation Exchange and Rentals

   356    361    436    291  

Vacation Ownership

   450    541    559    527  

Corporate and Other(a)

   (3  (2  (5  (6
  

 

 

  

 

 

  

 

 

  

 

 

 
  $       952   $    1,090   $    1,212   $    1,000  
  

 

 

  

 

 

  

 

 

  

 

 

 

EBITDA

     

Lodging

  $27(b)  $66   $67   $(3)(c) 

Vacation Exchange and Rentals

   93    106(d)   131(e)   38  

Vacation Ownership

   97(f)   130    149    139  

Corporate and Other(a) (g)

   (14  (26  (18  (26
  

 

 

  

 

 

  

 

 

  

 

 

 
   203    276    329    148  

Less:   Depreciation and amortization

   45    45    43    45  

Interest expense(h)

   44    37(i)   34    37  

Interest income

   (2  (2  (19)(j)   (1
  

 

 

  

 

 

  

 

 

  

 

 

 

Income before income taxes

   116    196    271    67  

Provision for income taxes

   44    82    96(k)   11  
  

 

 

  

 

 

  

 

 

  

 

 

 

Net income

  $72   $114   $175   $56  
  

 

 

  

 

 

  

 

 

  

 

 

 

Per share information

     

Basic

  $0.42   $0.68   $1.10   $0.37  

Diluted

   0.41    0.67    1.08    0.37  

Weighted average diluted shares

   179    170    162    154  

2012.
 2013
 First Second Third Fourth
Net revenues       
Lodging$222
 $262
 $297
 $245
Vacation Exchange and Rentals374
 376
 470
 305
Vacation Ownership549
 630
 677
 658
Corporate and Other (*)
(12) (15) (17) (13)
 $1,133
 $1,253
 $1,427
 $1,195
EBITDA       
Lodging$58
 $78
 $95
 $47
Vacation Exchange and Rentals94
 85
 141
 36
Vacation Ownership111
 161
 176
 172
Corporate and Other (*)
(29) (27) (33) (33)
 234
 297
 379
 222
Less:   Depreciation and amortization52
 54
 54
 56
Interest expense32
 34
 31
 34
Early extinguishment of debt111
 
 
 
Interest income(2) (2) (2) (2)
Income before income taxes41

211

296

134
Provision for income taxes14
 78
 109
 48
Net income attributable to Wyndham shareholders$27
 $133
 $187
 $86
Per share information       
Basic$0.19
 $0.99
 $1.42
 $0.66
Diluted0.19
 0.98
 1.40
 0.65
Weighted average diluted shares outstanding138
 136
 133
 131
(a)

Includes the elimination of transactions between segments.

(b)

Includes a non-cash impairment charge $13 million related to a write-down of an international joint venture.

(c)

Includes non-cash impairment charges of $44 million primarily related to the write-down of certain franchise and management agreements and development advance notes.

(d)

Includes (i) $31 million of a net benefit resulting from a refund of value-added taxes and (ii) $7 million of restructuring costs incurred in connection with a strategic initiative commenced by the Company during 2010.

(e)

Includes a $4 million charge related to the write-off of foreign exchange translation adjustments associated with the liquidation of a foreign entity.

(f)

Includes a $1 million benefit for the reversal of costs incurred as a result of various strategic initiatives commenced by the Company during 2008.

(g)

Includes $11 million of a net benefit, $3 million of a net expense and $8 million of a net benefit related to the resolution of and adjustment to certain contingent liabilities and assets during the first, second and third quarter, respectively, and corporate costs of $24 million, $23 million, $26 million and $27 million during the first, second, third and fourth quarter, respectively.

(h)

Includes $11 million and $1 million of costs incurred for the repurchase of a portion of the Company’s convertible notes during the first and second quarter of 2011, respectively.

(i)

Includes $3 million of interest related to value-added tax accruals.

(j)

Includes $16 million of interest income related to a refund of value-added taxes.

(k)

Includes $13 million of a net benefit related to the reversal of a tax valuation allowance.

   2010 
   First  Second  Third  Fourth 

Net revenues

     

Lodging

  $       144   $       178   $203   $163  

Vacation Exchange and Rentals

   300    281    330    282  

Vacation Ownership

   444    505    533    497  

Corporate and Other(a)

   (2  (1  (1  (5
  

 

 

  

 

 

  

 

 

  

 

 

 
  $886   $963   $    1,065   $       937  
  

 

 

  

 

 

  

 

 

  

 

 

 

EBITDA

     

Lodging

  $33   $49(b)  $67   $40  

Vacation Exchange and Rentals

   80(c)   78    103(d)   32(e) 

Vacation Ownership

   82    104    123(f)   131  

Corporate and Other(a) (g)

   (20  (14  30    (20
  

 

 

  

 

 

  

 

 

  

 

 

 
   175    217    323    183  

Less:   Depreciation and amortization

   44    42    43    44  

Interest expense

   50(h)   36    47(i)   34(i) 

Interest income

   (1  (2  (2    
  

 

 

  

 

 

  

 

 

  

 

 

 

Income before income taxes

   82    141    235    105  

Provision for income taxes

   32    46    79    27  
  

 

 

  

 

 

  

 

 

  

 

 

 

Net income

  $50   $95   $156   $78  
  

 

 

  

 

 

  

 

 

  

 

 

 

Per share information

     

Basic

  $0.28   $0.53   $0.88   $0.45  

Diluted

   0.27    0.51    0.84    0.43  

Weighted average diluted shares

   186    187    184    182  

(a)

Includes the elimination of transactions between segments.

(b)

Includes $1 million related to costs incurred in connection with the Company’s acquisition of the Tryp hotel brand during June 2010.

(c)

Includes $4 million related to costs incurred in connection with the Company’s acquisition of Hoseasons during March 2010.

(d)

Includes $1 million related to costs incurred in connection with the Company’s acquisition of ResortQuest during September 2010.

(e)

Includes (i) $9 million of restructuring costs and (ii) $1 million related to costs incurred in connection with the Company’s acquisition of James Villa Holidays during November 2010.

(f)

Includes non-cash impairment charges of $4 million to reduce the value of certain vacation ownership properties and related assets held for sale that are no longer consistent with the Company’s development plans.

(g)

Includes $2 million of a net expense, $1 million of a net benefit, $52 million of a net benefit and $3 million of a net benefit related to the resolution of and adjustment to certain contingent liabilities and assets during the first, second, third and fourth quarter, respectively, and corporate costs of $18 million, $14 million, $23 million and $23 million during the first, second, third and fourth quarter, respectively.

(h)

Includes $16 million of costs incurred for the early extinguishment of the Company’s revolving foreign credit facility and term loan facility during March 2010.

(i)

Includes $11 million and $3 million of costs incurred for the repurchase of a portion of the Company’s Convertible Notes during the third and fourth quarter, respectively.

EXHIBIT INDEX

Exhibit
Number

 
Note:    The sum of the quarters may not agree to the Consolidated Statements of Income as of December 31, 2013, due to rounding.
(*)Includes the elimination of transactions between segments.

F-47


 2012
 First Second Third Fourth
Net revenues       
Lodging$185
  $233
  $249
  $223
Vacation Exchange and Rentals361
  348
  420
  293
Vacation Ownership501
  570
  608
  590
Corporate and Other (*)
(11) (12) (12) (12)
 $1,036
  $1,139
  $1,265
  $1,094
EBITDA       
Lodging$49
 $75
  $86
  $62
Vacation Exchange and Rentals95
  82
 123
 28
Vacation Ownership103
 150
  154
  142
Corporate and Other (*)
(21) (25) (30) (28)
 226
  282
  333
  204
Less:   Depreciation and amortization45
  46
  45
  49
Interest expense33
  32
 32
  35
Early extinguishment of debt106
 
 2
 
Interest income(2) (2) (2) (2)
Income before income taxes44
  206
  256
  122
Provision for income taxes13
  78
  97
 41
Net Income$31
 $128
 $159
 $81
Net loss attributable to noncontrolling interest1
 
 
 
Net income attributable to Wyndham shareholders$32
 $128
 $159
 $81
Per share information       
Basic$0.22
  $0.89
  $1.13
  $0.58
Diluted0.21
  0.88
  1.11
  0.57
Weighted average diluted shares outstanding149
  147
  144
  141

Description of Exhibit

(*)    Includes the elimination of transactions between segments.

F-48


Exhibit Index
  2.1Number No.
Description of Exhibit
2.1Separation and Distribution Agreement by and among Cendant Corporation, Realogy Corporation, Wyndham Worldwide Corporation and Travelport Inc., dated as of July 27, 2006 (incorporated by reference to Exhibit 2.1 to the Registrant’sRegistrant's Form 8-K filed July 31, 2006)
2.2Amendment No. 1 to Separation and Distribution Agreement by and among Cendant Corporation, Realogy Corporation, Wyndham Worldwide Corporation and Travelport Inc., dated as of August 17, 2006 (incorporated by reference to Exhibit 2.2 to the Registrant’sRegistrant's Form 10-Q filed November 14, 2006)
3.1Amended and Restated Certificate of Incorporation (incorporated by reference to Exhibit 3.13.2 to the Registrant’sRegistrant's Form 8-K filed July 19, 2006)
May 10, 2012)
 3.2 Certificate of Change of Location of Registered Office and Registered Agent (incorporated by reference to Exhibit 99.1 to the Registrant’s Form 8-K filed March 3, 2011)
  3.33.2Amended and Restated By-Laws (incorporated by reference to Exhibit 3.23.3 to the Registrant’sRegistrant's Form 8-K filed July 19, 2006)
May 10, 2012)
 4.1 
4.1Indenture, dated December 5, 2006, between Wyndham Worldwide Corporation and U.S. Bank National Association, as Trustee, respecting Senior Notes due 2016 (incorporated by reference to Exhibit 4.1 to the Registrant’sRegistrant's Form 8-K filed February 1, 2007)
4.2Form of 6.00% Senior Notes due 2016 (included within Exhibit 4.1)
4.3Indenture, dated November 20, 2008, between Wyndham Worldwide Corporation and U.S. Bank National Association, as Trustee (incorporated by reference to Exhibit 4.2 to the Registrant’sRegistrant's Form S-3 filed November 25, 2008)
4.4First Supplemental Indenture, dated May 18, 2009, between Wyndham Worldwide Corporation and U.S. Bank National Association, as Trustee, respecting Senior Notes due 2014 (incorporated by reference to Exhibit 4.1 to the Registrant’s Form 8-K filed May 19, 2009)
  4.5Form of Senior Notes due 2014 (included within Exhibit 4.4)
  4.6Second Supplemental Indenture, dated May 19, 2009, between Wyndham Worldwide Corporation and U.S. Bank National Association, as Trustee, respecting Convertible Notes due 2012 (incorporated by reference to Exhibit 4.3 to the Registrant’s Form 8-K filed May 19, 2009)
  4.7Form of Convertible Notes due 2012 (included within Exhibit 4.6)
  4.8Third Supplemental Indenture, dated February 25, 2010, between Wyndham Worldwide Corporation and U.S. Bank National Association, as Trustee, respecting Senior Notes due 2020 (incorporated by reference to Exhibit 4.1 to the Registrant’sRegistrant's Form 8-K filed February 26, 2010)
  4.94.5Form of 7.375% Senior Notes due 2020 (included within Exhibit 4.8)
4.4)
 4.10 
4.6Fourth Supplemental Indenture, dated September 20, 2010, between Wyndham Worldwide Corporation and U.S. Bank National Association, as Trustee, respecting Senior Notes due 2018 (incorporated by reference to Exhibit 4.1 to the Registrant’sRegistrant's Form 8-K filed September 23, 2010)
  4.114.7Form of 5.75% Senior Notes due 2018 (included within Exhibit 4.10)
4.6)
 4.12 
4.8Fifth Supplemental Indenture, dated March 1, 2011, between Wyndham Worldwide Corporation and U.S. Bank National Association, as Trustee, respecting Senior Notes due 2021 (incorporated by reference to Exhibit 4.1 to the Registrant’sRegistrant's Form 8-K filed March 3, 2011)

Exhibit
Number

Description of Exhibit

4.134.9Form of 5.625% Senior Notes due 2021 (included within Exhibit 4.12)4.8)
10.14.10Employment Agreement with Stephen P. Holmes,Sixth Supplemental Indenture, dated March 7, 2012, between Wyndham Worldwide Corporation and U.S. Bank National Association, as of July 31, 2006Trustee, respecting Senior Notes due 2017 and 2022 (incorporated by reference to Exhibit 10.44.1 to the Registrant’sRegistrant's Form 10-12B/A8-K filed JulyMarch 7, 2006)2012)
10.24.11Form of 2.95% Senior Notes due 2017 (included within Exhibits 4.10 and 4.13)
 
Amendment No. 1 to Employment Agreement with Stephen P. Holmes,4.12Form of 4.25% Senior Notes due 2022 (included within Exhibits 4.10 and 4.13)
4.13Seventh Supplemental Indenture, dated December 31, 2008March 15, 2012, between Wyndham Worldwide Corporation and U.S. Bank National Association, as Trustee, respecting Senior Notes due 2017 and 2022 (incorporated by reference to Exhibit 10.24.2 to the Registrant’sRegistrant's Form 10-K8-K filed February 27, 2009)March 15, 2012)
10.34.14Amendment No. 2 to Employment Agreement with Stephen P. Holmes,Eighth Supplemental Indenture, dated February 22, 2013, between Wyndham Worldwide Corporation and U.S. Bank National Association, as of November 19, 2009Trustee, respecting Senior Notes due 2018 and 2023 (incorporated by reference to Exhibit 10.34.1 to the Registrant’s Form 10-K filed February 19, 2010)
10.4Employment Agreement with Franz S. Hanning, dated as of November 19, 2009 (incorporated by reference to Exhibit 10.4 to the Registrant’s Form 10-K filed February 19, 2010)
10.5Amendment No. 1 to Employment Agreement with Franz S. Hanning, dated March 1, 2011 (incorporated by reference to Exhibit 10.3 to the Registrant’s Form 10-Q filed April 29, 2011)
10.6Employment Agreement with Geoffrey A. Ballotti, dated as of March 31, 2008 (incorporated by reference to Exhibit 10.5 to the Registrant’s Form 10-K filed February 27, 2009)
10.7Amendment No. 1 to Employment Agreement with Geoffrey A. Ballotti, dated December 31, 2008 (incorporated by reference to Exhibit 10.6 to the Registrant’s Form 10-K filed February 27, 2009)
10.8Amendment No. 2 to Employment Agreement with Geoffrey A. Ballotti, dated December 16, 2009 (incorporated by reference to Exhibit 10.7 to the Registrant’s Form 10-K filed February 19, 2010)
10.9Amendment No. 3 to Employment Agreement with Geoffrey A. Ballotti, dated March 1, 2011 (incorporated by reference to Exhibit 10.4 to the Registrant’s Form 10-Q filed April 29, 2011)
10.10Employment Agreement with Eric A. Danziger, dated as of November 17, 2008 (incorporated by reference to Exhibit 10.8 to the Registrant’s Form 10-K filed February 19, 2010)
10.11Letter Agreement with Eric A. Danziger, dated December 1, 2008 (incorporated by reference to Exhibit 10.9 to the Registrant’s Form 10-K filed February 19, 2010)
10.12Amendment No. 1 to Employment Agreement with Eric A. Danziger, dated December 16, 2009 (incorporated by reference to Exhibit 10.10 to the Registrant’s Form 10-K filed February 19, 2010)
10.13Amendment No. 2 to Employment Agreement with Eric A. Danziger, dated March 1, 2011 (incorporated by reference to Exhibit 10.5 to the Registrant’s Form 10-Q filed April 29, 2011)
10.14Employment Agreement with Thomas G. Conforti, dated as of September 8, 2009 (incorporated by reference to Exhibit 10.1 to the Registrant’s Form 10-Q filed November 5, 2009)
10.15Wyndham Worldwide Corporation 2006 Equity and Incentive Plan (Amended and Restated as of May 12, 2009) (incorporated by reference to Exhibit 10.1 to the Registrant’sRegistrant's Form 8-K filed May 18, 2009)February 22, 2013)
10.16Amendment to the Wyndham Worldwide Corporation 2006 Equity and Incentive Plan (Amended and Restated as of May 12, 2009) (incorporated by reference to Exhibit 10.1 to the Registrant’s Form 8-K filed May 18, 2010)
10.17*4.15Form of Award Agreement for Restricted Stock Units2.50% Senior Notes due 2018 (included within Exhibit 4.14)
10.18*4.16Form of Award Agreement for Stock Appreciation Rights3.90% Senior Notes due 2023 (included within Exhibit 4.14)
10.19Form of Cash-Based Award Agreement (incorporated by reference to Exhibit 10.2 to the Registrant’s Form 10- Q filed May 7, 2009)

Exhibit
Number

Description of Exhibit

10.20Wyndham Worldwide Corporation Savings Restoration Plan (incorporated by reference to Exhibit 10.7 to the Registrant’s Form 8-K filed July 19, 2006)
10.21Amendment Number One to Wyndham Worldwide Corporation Savings Restoration Plan, dated December 31, 2008 (incorporated by reference to Exhibit 10.17 to the Registrant’s Form 10-K filed February 27, 2009)
10.22Wyndham Worldwide Corporation Non-Employee Directors Deferred Compensation Plan (incorporated by reference to Exhibit 10.6 to the Registrant’s Form 8-K filed July 19, 2006)
10.23First Amendment to Wyndham Worldwide Corporation Non-Employee Directors Deferred Compensation Plan (incorporated by reference to Exhibit 10.48 to the Registrant’s Form 10-K filed March 7, 2007)
10.24Amendment Number Two to the Wyndham Worldwide Corporation Non-Employee Directors Deferred Compensation Plan, dated December 31, 2008 (incorporated by reference to Exhibit 10.20 to the Registrant’s Form 10-K filed February 27, 2009)
10.25Wyndham Worldwide Corporation Officer Deferred Compensation Plan (incorporated by reference to Exhibit 10.8 to the Registrant’s Form 8-K filed July 19, 2006)
10.26Amendment Number One to Wyndham Worldwide Corporation Officer Deferred Compensation Plan, dated December 31, 2008 (incorporated by reference to Exhibit 10.22 to the Registrant’s Form 10-K filed February 27, 2009)
10.27Transition Services Agreement among Cendant Corporation, Realogy Corporation, Wyndham Worldwide Corporation and Travelport Inc., dated as of July 27, 2006 (incorporated by reference to Exhibit 10.1 to the Registrant’s Form 8-K filed July 31, 2006)
10.28Tax Sharing Agreement among Cendant Corporation, Realogy Corporation, Wyndham Worldwide Corporation and Travelport Inc., dated as of July 28, 2006 (incorporated by reference to Exhibit 10.2 to the Registrant’s Form 8-K filed July 31, 2006)
10.29Amendment, executed July 8, 2008 and effective as of July 28, 2006 to Tax Sharing Agreement, entered into as of July 28, 2006, by and among Avis Budget Group, Inc., Realogy Corporation and Wyndham Worldwide Corporation (incorporated by Reference to Exhibit 10.1 to the Registrant’s Form 10-Q filed August 8, 2008)
10.30Agreement, dated as of July 15, 2010, between Wyndham Worldwide Corporation and Realogy Corporation clarifying Tax Sharing Agreement, dated as of July 28, 2006, among Realogy Corporation, Cendant Corporation, Wyndham Worldwide Corporation and Travelport, Inc. (incorporated by reference to Exhibit 10.1 to the Registrant’s Form 8-K filed July 21, 2010)
10.31Credit Agreement, dated as of July 15, 2011,May 22, 2013, among Wyndham Worldwide Corporation, the lenders party to the agreement from time to time, Bank of America, N.A., as Administrative Agent, JP Morgan Chase Bank, N.A., as Syndication Agent, The Bank of Nova Scotia, Deutsche Bank Securities Inc., The Royal Bank of Scotland PLC, Credit Suisse AG, Cayman Islands Branch, Compass Bank, and U.S. Bank National Association and SunTrust Bank, as co-documentation agents, andCo-Documentation Agents, Wells Fargo Bank, N.A., The Bank of Tokyo-Mitsubishi UFJ, Ltd. and National AustraliaGoldman Sachs Bank Limited,USA, as Managing Agents (incorporated by reference to Exhibit 10.1 to the Registrant’sRegistrant's Form 10-Q filed October 26, 2011)July 24, 2013)


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10.32Form of Declaration of Vacation Owner Program of WorldMark, the Club (incorporated by reference to Exhibit 10.26 to the Registrant’s Form 10-12B filed May 11, 2006)
10.33Management Agreement, dated as of January 1, 1996, by and between Fairshare Vacation Owners Association and Fairfield Communities, Inc. (incorporated by reference to Exhibit 10.25 to the Registrant’s Form 10-12B filed May 11, 2006)

Exhibit
Number

Description of Exhibit

10.34Second Amended and Restated FairShare Vacation Plan Use Management Trust Agreement, dated as of March 14, 2008 by and among Fairshare Vacation Owners Association, Wyndham Vacation Resorts, Inc., Fairfield Myrtle Beach, Inc., such other subsidiaries and affiliates of Wyndham Vacation Resorts, Inc. and such other unrelated third parties as may from time to time desire to subject property interests to this Trust Agreement (incorporated by reference to Exhibit 10.1 to the Registrant’s From 10-Q filed May 8, 2008)
10.35First Amendment to the Second Amended and Restated FairShare Vacation Plan Use Management Trust Agreement, effective as of March 16, 2009, by and between the Fairshare Vacation Owners Association and Wyndham Vacation Resorts, Inc. (incorporated by reference to Exhibit 10.3 to the Registrant’s Form 10-Q filed May 7, 2009)
10.36Second Amendment to the Second Amended and Restated FairShare Vacation Plan Use Management Trust Agreement, effective as of February 15, 2010, by and between the Fairshare Vacation Owners Association and Wyndham Vacation Resorts, Inc. (incorporated by reference to Exhibit 10.1 to the Registrant’s Form 10-Q filed April 30, 2010)
10.3710.2Amended and Restated Indenture and Servicing Agreement, dated as of October 1, 2010, by and among Sierra Timeshare Conduit Receivables Funding II, LLC, as Issuer, Wyndham Consumer Finance, Inc., as Servicer, Wells Fargo Bank, National Association, as Trustee and U.S. Bank National Association, as Collateral Agent (incorporated by reference to Exhibit 99.1 to the Registrant’sRegistrant's Form 8-K filed October 5, 2010)
10.3810.3First Amendment, dated as of June 28, 2011, to the Amended and Restated Indenture and Servicing Agreement, dated as of October 1, 2010, by and among Sierra Timeshare Conduit Receivables Funding II, LLC, as Issuer, Wyndham Consumer Finance, Inc., as Servicer, Wells Fargo Bank, National Association, as Trustee and U.S. Bank National Association, as Collateral Agent (incorporated by reference to Exhibit 10.1 to the Registrant’sRegistrant's Form 10-Q filed August 1, 2011)
10.4Third Amendment, dated as of August 30, 2012, to the Amended and Restated Indenture and Servicing Agreement, dated as of October 1, 2010, by and among Sierra Timeshare Conduit Receivables Funding II, LLC, as Issuer, Wyndham Consumer Finance, Inc., as Servicer, Wells Fargo Bank, National Association, as Trustee and U.S. Bank National Association, as Collateral Agent (incorporated by reference to Exhibit 10.1 to the Registrant's Form 10-Q filed October 24, 2012)
10.5Fourth Amendment, dated as of August 29, 2013, to the Amended and Restated Indenture and Servicing Agreement, dated as of October 1, 2010, by and among Sierra Timeshare Conduit Receivables Funding II, LLC, as Issuer, Wyndham Consumer Finance, Inc., as Servicer, Wells Fargo Bank, National Association, as Trustee and U.S. Bank National Association, as Collateral Agent (incorporated by reference to Exhibit 10.1 to the Registrant's Form 10-Q filed October 23, 2013)
10.6Employment Agreement with Stephen P. Holmes, dated as of July 31, 2006 (incorporated by reference to Exhibit 10.4 to the Registrant's Form 10-12B/A filed July 7, 2006)
10.7Amendment No. 1 to Employment Agreement with Stephen P. Holmes, dated December 31, 2008 (incorporated by reference to Exhibit 10.2 to the Registrant's Form 10-K filed February 27, 2009)
10.8Amendment No. 2 to Employment Agreement with Stephen P. Holmes, dated as of November 19, 2009 (incorporated by reference to Exhibit 10.3 to the Registrant's Form 10-K filed February 19, 2010)
10.9Amendment No. 3 to Employment Agreement with Stephen P. Holmes, dated December 31, 2012 (incorporated by reference to Exhibit 10.8 to the Registrant's Form 10-K filed February 15, 2013)
10.10Amendment No. 4 to Employment Agreement with Stephen P. Holmes, dated May 16, 2013 (incorporated by reference to Exhibit 10.2 to the Registrant's Form 10-Q filed July 24, 2013)
10.11Employment Agreement with Franz S. Hanning, dated as of November 19, 2009 (incorporated by reference to Exhibit 10.4 to the Registrant's Form 10-K filed February 19, 2010)
10.12Amendment No. 1 to Employment Agreement with Franz S. Hanning, dated March 1, 2011 (incorporated by reference to Exhibit 10.3 to the Registrant's Form 10-Q filed April 29, 2011)
10.13Amendment No. 2 to Employment Agreement with Franz S. Hanning, dated March 15, 2013 (incorporated by reference to Exhibit 10.1 to the Registrant's Form 10-Q/A (Amendment No. 1) filed April 29, 2013)
10.14Employment Agreement with Geoffrey A. Ballotti, dated as of March 31, 2008 (incorporated by reference to Exhibit 10.5 to the Registrant's Form 10-K filed February 27, 2009)
10.15Amendment No. 1 to Employment Agreement with Geoffrey A. Ballotti, dated December 31, 2008 (incorporated by reference to Exhibit 10.6 to the Registrant's Form 10-K filed February 27, 2009)
10.16Amendment No. 2 to Employment Agreement with Geoffrey A. Ballotti, dated December 16, 2009 (incorporated by reference to Exhibit 10.7 to the Registrant's Form 10-K filed February 19, 2010)
10.17Amendment No. 3 to Employment Agreement with Geoffrey A. Ballotti, dated March 1, 2011 (incorporated by reference to Exhibit 10.4 to the Registrant's Form 10-Q filed April 29, 2011)
10.18Employment Agreement with Eric A. Danziger, dated as of November 17, 2008 (incorporated by reference to Exhibit 10.8 to the Registrant's Form 10-K filed February 19, 2010)
10.19Letter Agreement with Eric A. Danziger, dated December 1, 2008 (incorporated by reference to Exhibit 10.9 to the Registrant's Form 10-K filed February 19, 2010)
10.20Amendment No. 1 to Employment Agreement with Eric A. Danziger, dated December 16, 2009 (incorporated by reference to Exhibit 10.10 to the Registrant's Form 10-K filed February 19, 2010)
10.21Amendment No. 2 to Employment Agreement with Eric A. Danziger, dated March 1, 2011 (incorporated by reference to Exhibit 10.5 to the Registrant's Form 10-Q filed April 29, 2011)
10.22Amendment No. 3 to Employment Agreement with Eric A. Danziger, dated March 15, 2013 (incorporated by reference to Exhibit 10.2 to the Registrant's Form 10-Q/A (Amendment No. 1) filed April 29, 2013)



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12*10.23Employment Agreement with Thomas G. Conforti, dated as of September 8, 2009 (incorporated by reference to Exhibit 10.1 to the Registrant's Form 10-Q filed November 5, 2009)
 
10.24Amendment No. 1 to Employment Agreement with Thomas G. Conforti, dated May 11, 2012 (incorporated by reference to Exhibit 10.1 to the Registrant's Form 10-Q filed July 25, 2012)
10.25Wyndham Worldwide Corporation 2006 Equity and Incentive Plan (Amended and Restated as of May 12, 2009) (incorporated by reference to Exhibit 10.1 to the Registrant's Form 8-K filed May 18, 2009)
10.26Amendment to the Wyndham Worldwide Corporation 2006 Equity and Incentive Plan (Amended and Restated as of May 12, 2009) (incorporated by reference to Exhibit 10.1 to the Registrant's Form 8-K filed May 18, 2010)
10.27Form of Award Agreement for Restricted Stock Units (incorporated by reference to Exhibit 10.17 to the Registrant's Form 10-K filed February 17, 2012)
10.28Form of Award Agreement for Stock Appreciation Rights (incorporated by reference to Exhibit 10.18 to the Registrant's Form 10-K filed February 17, 2012)
10.29Wyndham Worldwide Corporation Savings Restoration Plan (incorporated by reference to Exhibit 10.7 to the Registrant's Form 8-K filed July 19, 2006)
10.30Amendment Number One to Wyndham Worldwide Corporation Savings Restoration Plan, dated December 31, 2008 (incorporated by reference to Exhibit 10.17 to the Registrant's Form 10-K filed February 27, 2009)
10.31Wyndham Worldwide Corporation Non-Employee Directors Deferred Compensation Plan (incorporated by reference to Exhibit 10.6 to the Registrant's Form 8-K filed July 19, 2006)
10.32First Amendment to Wyndham Worldwide Corporation Non-Employee Directors Deferred Compensation Plan (incorporated by reference to Exhibit 10.48 to the Registrant's Form 10-K filed March 7, 2007)
10.33Amendment Number Two to the Wyndham Worldwide Corporation Non-Employee Directors Deferred Compensation Plan, dated December 31, 2008 (incorporated by reference to Exhibit 10.20 to the Registrant's Form 10-K filed February 27, 2009)
10.34Wyndham Worldwide Corporation Officer Deferred Compensation Plan (incorporated by reference to Exhibit 10.8 to the Registrant's Form 8-K filed July 19, 2006)
10.35Amendment Number One to Wyndham Worldwide Corporation Officer Deferred Compensation Plan, dated December 31, 2008 (incorporated by reference to Exhibit 10.22 to the Registrant's Form 10-K filed February 27, 2009)
10.36Amendment No. 2 to Wyndham Worldwide Corporation Officer Deferred Compensation Plan, dated December 31, 2012 (incorporated by reference to Exhibit 10.32 to the Registrant's Form 10-K filed February 15, 2013)
10.37Transition Services Agreement among Cendant Corporation, Realogy Corporation, Wyndham Worldwide Corporation and Travelport Inc., dated as of July 27, 2006 (incorporated by reference to Exhibit 10.1 to the Registrant's Form 8-K filed July 31, 2006)
10.38Tax Sharing Agreement among Cendant Corporation, Realogy Corporation, Wyndham Worldwide Corporation and Travelport Inc., dated as of July 28, 2006 (incorporated by reference to Exhibit 10.2 to the Registrant's Form 8-K filed July 31, 2006)
10.39Amendment, executed July 8, 2008 and effective as of July 28, 2006 to Tax Sharing Agreement, entered into as of July 28, 2006, by and among Avis Budget Group, Inc., Realogy Corporation and Wyndham Worldwide Corporation (incorporated by Reference to Exhibit 10.1 to the Registrant's Form 10-Q filed August 8, 2008)
10.40Agreement, dated as of July 15, 2010, between Wyndham Worldwide Corporation and Realogy Corporation clarifying Tax Sharing Agreement, dated as of July 28, 2006, among Realogy Corporation, Cendant Corporation, Wyndham Worldwide Corporation and Travelport, Inc. (incorporated by reference to Exhibit 10.1 to the Registrant's Form 8-K filed July 21, 2010)
12*Computation of Ratio of Earnings to Fixed Charges
21.1*Subsidiaries of the Registrant
23.1*Consent of Independent Registered Public Accounting Firm
31.1*Certification of Chairman and Chief Executive Officer pursuantPursuant to Rule 13(a)-14 under13a-14(a) Under the Securities Exchange Act of 1934

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31.2*Certification of Chief Financial Officer pursuantPursuant to Rule 13(a)-14 under13a-14(a) Under the Securities Exchange Act of 1934
32**Certification of Chairman and Chief Executive Officer and Chief Financial Officer pursuant to 18 U.S.C. Section 1350 of the United States Code
101.INS**XBRL Instance documentDocument
101.SCH**XBRL Taxonomy Extension Schema Document
101.CAL**XBRL Taxonomy Extension Calculation Linkbase Document
101.DEF**XBRL Taxonomy Label Linkbase Document
101.LAB**XBRL Taxonomy Presentation Linkbase Document
101.PRE**XBRL Taxonomy Extension Definition Linkbase Document
101.LAB*XBRL Taxonomy Extension Label Linkbase Document
101.PRE*XBRL Taxonomy Extension Presentation Linkbase Document

*
Filed herewith
* Filed with this report
**Furnished with this report


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