UNITED STATES
SECURITIES AND EXCHANGE COMMISSION
Washington, D.C. 20549
_______________________________________ 
Form 10-K
 _______________________________________ 
(Mark One)
ýANNUAL REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934
For the Fiscal Year Ended December 31, 20162019
or
¨TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934
For the transition period from                     to                     
Commission File Number: 001-32407
_______________________________________ 
ARC DOCUMENT SOLUTIONS, INC.
(Exact name of Registrant as specified in its Charter)
_______________________________________ 
Delaware20-1700361
(State or other jurisdiction of
incorporation or organization)
(I.R.S. Employer
Identification No.)
1981 N. Broadway,12657 Alcosta Blvd, Suite 385200
Walnut Creek,San Ramon, California 9459694583
(925) 949-5100
(Address, including zip code, and telephone number, including area code, of Registrant’s principal executive offices)

Securities registered pursuant to Section 12(b) of the Act:
 
Title of Each ClassTrading Symbol(s)Name of Each Exchange on Which Registered
Common Stock, par value $0.001 per shareARCNew York Stock Exchange
Securities registered pursuant to Section 12(g) of the Act: NONE 
Indicate by check mark if the registrant is a well-known seasoned issuer, as defined in Rule 405 of the Securities Act.     Yes  ¨    No  ý
Indicate by check mark if the registrant is not required to file reports pursuant to Section 13 or Section 15(d) of the Act.     Yes  ¨    No  ý
Indicate by check mark whether the registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days.    Yes  ý    No  ¨
Indicate by check mark whether the registrant has submitted electronically and posted on its corporate Web site, if any, every Interactive Data File required to be submitted and posted pursuant to Rule 405 of Regulation S-T (§232.405 of this chapter) during the preceding 12 months (or for such shorter period that the registrant was required to submit and post such files).    Yes  ý    No  ¨


Indicate by check mark if disclosure of delinquent filers pursuant to Item 405 of Regulation S-K is not contained herein, and will not be contained, to the best of registrant’s knowledge, in definitive proxy or information statements incorporated by reference in Part III of this Form 10-K or any amendment to this Form 10-K. ý
Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, or a smaller reporting company. See the definitions of “large accelerated filer,” “accelerated filer” and “smaller reporting company” in Rule 12b-2 of the Exchange Act. (Check one):Act:
Large accelerated filer ¨ Accelerated filer ý Non-accelerated filer ¨ Smaller reporting company ¨ý
Emerging growth company (Do¨

If an emerging growth company, indicate by check mark if the registrant has elected not check if a smaller reporting company)to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act. ¨
Indicate by check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the Exchange Act).    Yes  ¨    No  ý
Based on the closing price of $3.89$2.04 of the registrant’s Common Stock on the New York Stock Exchange on June 30, 201628, 2019 (the last business day of the registrant’s most recently completed second fiscal quarter), the aggregate market value of the voting common equity held by non-affiliates of the registrant on that date was approximately $158,572,158.$80,490,517.
As of February 15, 2017,24, 2020, there were 46,012,51545,228,183 shares of the Registrant’s common stock outstanding.
DOCUMENTS INCORPORATED BY REFERENCE
Portions of the Registrant’s definitive Proxy Statement on Form 14A for its April 27, 201730, 2020 Annual Meeting of Stockholders are incorporated by reference in this Annual Report on Form 10-K in Part III.

_______________________________________ 



ARC DOCUMENT SOLUTIONS, INC.
ANNUAL REPORT ON FORM 10-K
For the Fiscal Year Ended December 31, 20162019
Table of Contents
 
Page
PART I
Item 1. Business
Item 1A. Risk Factors
Item 1B. Unresolved Staff Comments
Item 2. Properties
Item 3. Legal Proceedings
Item 4. Mine Safety Disclosures
PART II
Item 5. Market for Registrant's Common Equity, Related Stockholder Matters and Issuer Purchases of Equity Securities
Item 6. Selected Financial Data
Item 7. Management's Discussion and Analysis of Financial Condition and Results of Operations
Item 7A. Quantitative and Qualitative Disclosures About Market Risk
Item 8. Financial Statements and Supplementary Data
Item 9. Changes in and Disagreements with Accountants on Accounting and Financial Disclosure
Item 9A. Controls and Procedures
Item 9B. Other Information
PART III
Item 10. Directors, Executive Officers and Corporate Governance
Item 11. Executive Compensation
Item 12. Security Ownership of Certain Beneficial Owners and Management and Related Stockholder Matters
Item 13. Certain Relationships and Related Transactions, and Director Independence
Item 14. Principal Accountant Fees and Services
PART IV
Item 15. Exhibits and Financial Statement Schedule
Item 16. Form 10-K Summary
Signatures
Exhibit 21.1 
Exhibit 23.1 
Exhibit 31.1 
Exhibit 31.2 
Exhibit 32.1 
Exhibit 32.2 
Exhibit 101 INS 
Exhibit 101 SCH 
Exhibit 101 CAL 
Exhibit 101 DEF 
Exhibit 101 LAB 
Exhibit 101 PRE 


ARC DOCUMENT SOLUTIONS, INC.
20162019 ANNUAL REPORT ON FORM 10-K
In this Annual Report on Form 10-K, “ARC Document Solutions,” “ARC,” “the Company,” “we,” “us,” and “our” refer to ARC Document Solutions, Inc., a Delaware corporation, and its consolidated subsidiaries, unless the context otherwise dictates.
FORWARD-LOOKING STATEMENTS
This Annual Report on Form 10-K contains forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. When used in this Annual Report on Form 10-K, the words “believe,” “expect,” “anticipate,” “estimate,” “intend,” “plan,” “project,” “target,” “likely,” “will,” “would,” “could,” and variations of such words and similar expressions as they relate to our management or to the Company are intended to identify forward-looking statements. These forward-looking statements involve risks and uncertainties that could cause actual results to differ materially from those contemplated herein. We have described in Part I, Item 1A-“Risk Factors” a number of factors that could cause our actual results to differ from our projections or estimates. These factors and other risk factors described in this report are not necessarily all of the important factors that could cause actual results to differ materially from those expressed in any of our forward-looking statements. Other unknown or unpredictable factors also could harm our results. Consequently, there can be no assurance that the actual results or developments anticipated by us will be realized or, even if substantially realized, that they will have the expected consequences to, or effects on, us. Given these uncertainties, you are cautioned not to place undue reliance on such forward-looking statements.
Except where otherwise indicated, the statements made in this Annual Report on Form 10-K are made as of the date we filed this report with the Securities and Exchange Commission and should not be relied upon as of any subsequent date. All future written and verbal forward-looking statements attributable to us or any person acting on our behalf are expressly qualified in their entirety by the cautionary statements contained or referred to in this section. We undertake no obligation, and specifically disclaim any obligation, to publicly update or revise any forward-looking statements, whether as a result of new information, future events or otherwise. You should, however, consult further disclosures we make in future filings of our Annual Reports on Form 10-K, Quarterly Reports on Form 10-Q, and Current Reports on Form 8-K, and any amendments thereto, as well as our proxy statements.
TRADEMARKS AND TRADE NAMES
We own or have rights to a number of trademarks, service marks, and trade names that we use in conjunction with the operation of our business, including the name and design mark “ARC Document Solutions,” “ARC American Reprographics Company®,“ABACUS,” “METAPRINT,” “PlanWell,®,” “PlanWell PDS,®,” “Riot Creative Imaging,®,” “SKYSITE,®,” and various design marks associated therewith. In addition, we own or have rights to various trademarks, service marks, and trade names that we use regionally in conjunction with our operations. This report also includes trademarks, service marks and trade names of other companies.




PART I
Item 1. Business
Our Company
ARC Document Solutions, Inc. (“ARC Document Solutions,” “ARC,” “we,” “us,” or “our”) is a leading document solutions provider to design, engineering, construction, and facilities management professionals, while also providing document solutions to businesses of all types.
Our customers need us to manage the scale, complexity and workflow of their documents. We help them reduce their costs and increase their efficiency by improving their access and control over documents, and we offer a wide variety of ways to access, distribute, collaborate on, and store documents.
Our offerings include:
Managed Print Services (“MPS”) - An onsite service where we place, manage, and optimize print and imaging equipment in our customers' offices, job sites, and other facilities. MPS relieves our customers of the burden of owning and managing print devices and print networks, and shifts their costs to a "per-use"“per-use” basis typically billed in a single consolidated invoice.
Offsite Services - We operate 177173 offsite service centers in major metropolitan markets in the U.S. and abroadinternationally which provide local customers with high-volume, project-related printing of construction documents, offer our MPS customers flexibility and overflow capacity during peak workloads, and support our customers’ scanning needs in archive and information management services.
Archive and Information Management (“AIM”) -We store our customers' information and intellectual property in a cloud-based and searchable digital archive. We scan existingour customers’ paper documents or import their digital documents, organize them, and store them in our proprietary content management software.
Specialized Color Printing - Our production centers offer color printing, finishing, and assembly of graphic materials for regional and national retailers, franchises, marketing departments, theme parks, and cultural institutions.
Web-Based Document Management Applications - We develop and offer proprietary tools to our customers, such as SKYSITE®, Planwell® and Abacus™Abacus®, that facilitate project collaboration, manage print networks, track equipment fleets, create and maintain project document archives, and perform other document and content management tasks.
Equipment and Supplies Sales - We sell equipment and supplies primarily to customers in the architectural, engineering, construction, and building owner/operator (AEC/O) industry and provide ancillary services such as equipment service and maintenance.

The combination of our services allows us to provide a comprehensive document management ecosystem where any document, anywhere in the enterprise, can be captured, stored, managed, accessed, and distributed anywhere in the world.
Our cloud-based services are hosted and administered by Amazon Web Services.
We believe we are the largest document solutions provider to the AEC/O market in North America, and the only national provider offering onsite, offsite and cloud-based document management solutions for regional, national and global customers. We offer comprehensive services across geographical boundaries and frequently bill under a single monthly invoice, consolidating purchasing, vendor relations, and administration for companies seeking a unified document management platform.
We serve our clients' onsite in their offices in approximately 9,40010,900 locations, and offsite or virtually through a combination of 177173 global service centers, globally, a variety of web-based applications and software, and a global network of service partners. We operate in major metropolitan markets across the U.S., with meaningful operations in China, Canada, and the United Kingdom.
Our origins lie in the reprographics, or "blueprinting"“blueprinting,” industry and we still maintain robust reprographics operations. We believe that we are the largest reprographics company in the United States as measured by revenue, number of customers, and number of service centers.
Our base of more than 90,00050,000 customers includes most of the largest design and construction-oriented firms in North America, and the world. Our legacy as the largest reprographics company in the U.S. has allowed us to leverage our relationships, domain expertise, and national presence as we have evolved into a technology-enabled document solutions company.our service offerings to our customers.
Our largest customers are served by aour corporate sales force called Global Solutions. This sales force is focused on large regional and national customers. Our diverse customer base results in no individual customer accounting for more than 2% of our overall revenue.



ARC was organized as a limited liability company under the name American Reprographics Holdings L.L.C. (“Holdings”) in 1997. In 2005, we reorganized asWe are a Delaware corporation in connection with our initial public offering under the name American Reprographics Company. While our service centers historically marketed their offerings under local brand names, in 2011 we consolidated our operationsoperating under a single brand, “ARC,” in order to highlight the scope and scale of our business, and to generate synergies in our overall national marketing efforts to the consolidating AEC/O market. At the end of 2012 we formally changed our“ARC”. Our corporate name tois “ARC Document Solutions, Inc.,” leavingand our New York Stock Exchange ticker symbol “ARC” unchanged.is “ARC.” We conduct our operations through our wholly-owned subsidiary, ARC Document Solutions, LLC, a Texas limited liability company, and its affiliates.

Principal Products and Services
We report revenues from our service and product offerings under the following categories:
Construction Document and Information Management (CDIM), which consists of software services and professional services to manage and distribute documents and information primarily related to construction projects.projects and related project-based businesses outside of the architectural, engineering and construction (AEC) industry. CDIM sales include software services such as SKYSITE®, our cloud-based project communication application, as well as providing document and information management services that are often technology-enabled. The bulk of our current revenue from CDIM comes from large-format and small-format printing services we provide in both black and white and in color. Sales from traditional construction plan printing have been in steady decline since the last recession as technology supplants the use of traditional “blueprints,” but we believe there is market share still to be captured.
Software services are a smaller part of overall CDIM sales which we anticipate to continue to grow with the adoption of technology. The sale of services addresses a variety of customer needs including the provision of project communication tools, project information management, building information modeling, digital document distribution services, printing services, and others.
Managed Print Services (MPS), which consists of placement, management, and optimization of print and imaging equipment in our customers' offices, job sites, and other facilities. MPS relieves our customers of the burden of owning and managing print devices and print networks, and shifts their costs to a “per-use” basis. MPS is supported by our proprietary technology, Abacus™,Abacus, which allows our customers to capture, control, manage, print, and account for their documents. MPS Services revenue is derived from two sources: 1) an engagement with the customer to place primarily large-format equipment, that we own or lease, at a construction site or in our customers’ offices, and 2) an arrangement by which our customers outsource their printing function to us, including all office printing, copying, and reprographics printing. In both cases this issales represent recurring, contracted revenue with most contracts ranging from 3 to 5 years andin which we are paid a single cost per unit of material used, often referred to as a “click charge.” MPS sales are driven by the ongoing print needs of our customers at their facilities.
Archiving and Information Management (AIM), combineswhich consists of software and professional services to facilitate the capture, management, access and retrieval of documents and information that have been produced in the past. AIM includes our SKYSITE® software application to organize, search and retrieve documents, as well as the provision of services that include the capture and conversion of hardcopy and electronic documents, and their cloud-based storage and maintenance. AIM sales are driven by the need to leverage past intellectual property for present or future use, facilitate cost savings and efficiency improvements over current hardcopy and digital storage methods, as well as comply with regulatory and records retention requirements.
Equipment and Supplies, which consists of reselling printing, imaging, and related equipment to customers primarily to architectural, engineering and construction firms.
Each of our service offerings is enabled through a suite of supporting proprietary technology and a wide variety of value-added services.technology.
Operations
Our products and services are available from any of our 177173 service centers around the world, and nearly all of our services can be made available in our customers’ offices. Our geographic presence is concentrated in the U.S., with additional service centers in Canada, China, India, and the United Kingdom. Our corporate headquarters are located in Walnut Creek,San Ramon, California.
Historically, our business grew through acquisitions to expand our share of the reprographics market and enhance our geographic footprint to serve our larger customers. Since our inception we have acquired more than 140 companies. As we have consolidated, diversified our service offerings, and optimized our operations during the past several years, we have had limited recent acquisition activity in order to focus on organic sales growth.activity. Our origin as a company was in California, and our early acquisition activity was concentrated there. We still derive approximately 33%34% of our total revenue from California.
We operate a technology center in Silicon Valley withcurrently employ approximately 20 employeesengineers working from our corporate headquarters in San Ramon, California, who develop, maintain, and support our software. WeIn addition, we operate a similar facilitytechnology center in Kolkata, India, with approximately 170200 employees who, in addition to supporting our Silicon ValleySan Ramon team, also support our research and development efforts. All of our production facilities are connected via a high-


performance,high-performance, dedicated, wide-area network, to facilitate data transmissions to and from our customers, our operating facilities and the cloud hosted by Amazon.Amazon Web Services. We employ a combination of proprietary and industry-leading technologies to provide redundancy, backup and security of all data in our systems.

Historically, theThe majority of our historical revenue has been derived from customers engaged in the seasonal, non-residential construction market. While our traditional reprographics business, which is included in the CDIM revenue category, is still influenced by the non-residential seasonality and building cycles, our other CDIM offerings are less so. Color printing services are affected by retail marketing calendars, advertising campaigns, as well as the marketing needs of our architectural and real estate development clients. Our software services are influenced primarily by the desire for document workflow improvements and our ability to market our technology-based solutions. MPS is driven by the generation of office documents and our customers' desire to improve business


processes and reduce print-related costs. Equipment and Supplies Sales are driven by purchasing cycles of individual customers, as well as by new features and advancements by manufacturers.
As of December 31, 2016,2019, the companyCompany employed approximately 2,6002,300 employees.
Our Customers and Markets
We serve both the enterprise and project content management needs of companies primarily within the AEC/O industry. Our customers include senior management teams, IT and procurement departments, project architects, engineers, general contractors, facilities managers, marketing managers, and others.
The mix of services demanded by the AEC/O industry continues to shift toward services provided at customer locations (represented primarily by our MPS revenues), and away from its historical emphasis on producing prints in our service centers (included in our CDIM revenue line). We believe the market forces of the recent recession and its aftermath are causingcontinue to cause our customers in the construction industry to emphasize efficiency in their production and distribution of printed documents, to reduce their dependence on print as it relates to construction projects, and to improve access and control over all the documents related to their business. We also believe that consolidation in the AEC/O industry is contributing to this trend as companies seek to reduce costs, eliminate redundant business practices, and procure products and services from vendors who can centrally serve their business with a comprehensive offering.
We believe that these trends are advantageous to us for four reasons: first, we are well-positioned to provide our customers with webweb-based applications and cloud-based offerings to meet their demand for technology-enabled content management services; second, our diversification into services such as MPS and AIM allow us to capture long-term contracted revenue streams that are less exposed to the volatility and cyclicality of project-related printing; third, as our customers merge, consolidate, and grow larger, we believe ARC becomes a more compelling choice because of our extensive geographic reach and ability to act as a single-source supplier of document solutions; and fourth, our market-leading presence as a traditional reprographer in major metropolitan areas allows us to capture large-format printing and document management work associated with local building projects.
In addition to the AEC/O industry, we also provide document management and printing services to customers in the retail, technology, entertainment, and healthcare industries, among others. A significant portion of our non-AEC/O revenues are derived from supplying color printing services to customers with short-run, high quality, frequently updated promotional, advertising and marketing materials. We market these services under a separate brand known as Riot Creative Imaging. Likewise, our digital tools and services appeal to companies outside of the construction industry, but with similar document management needs, including manufacturers, airlines, and healthcare/hospital companies.
In general, we address customers based on size and geographic reach. Local markets tend to be highly fragmented with a wide variety of specialized, geographically differentiated business practices. We serve smaller customers in these markets with service offerings aligned with local market expectations. Larger regional, national and international customers often consolidate purchasing and the acquisition of services through a single corporate department, and seek centralized management of document solutions. We serve these customers through our corporate sales force called Global Solutions.
Competition
The level of competition varies in each of the areas in which we provide services. We believe service levels, breadth of offering, price, quality, responsiveness, and convenience to the customer are competitive elements in each of the industry segments in which we compete.
Further, we believe we are unique; thatbecause no other company provides the complete portfolio of services and products we provide. We compete with different firms in our different business lines that can provide a portion of our services. However, we do not know of any other firm that can provide a full suite of physical and digital content management services similar to our offering. We believe service levels, breadth of offering, terms and conditions, price, quality, responsiveness, and convenience to the customer are competitive elements in each of the industry segments in which we compete.


combined offerings.
In addressing larger local and regional customers, there are several companies that provide MPS and reprographic print services, but in general, we believe that these companies cannot provide or integrate software or technology that enables the digital management of documents and centralized cost control management that we provide. In our CDIM services businesses,offerings, local copy shops and self-serve franchises are often aggressive competitors for printing business, but rarely offer the breadth of document management and logistics services that we do.
With regard to large national and international customers, there are no other document solutions companies in the U.S. with the national presence and global reach that we have established, but we often compete against equipment manufacturers and business suppliersbusinesses who offer some of the same products and services we do. Related services are offered by large printing/multifunctional device manufacturers such as Xerox, Canon, Hewlett Packard, Konica Minolta, Ricoh, and Sharp, but most offerings from these companies are focused on selling equipment as opposed to ARC’s offering of comprehensive document management services for both project and enterprise documents. Further, our deep knowledge of the AEC/O industry document workflows, which is are


incorporated into our software, provides us an advantage when competing against local printers and national equipment manufacturers.
We believe that we have a strong competitive position in the marketplace for the following reasons:
Strong domain expertise: NoWe believe no other national vendor/service provider possesses the document management and technology expertise that we have in the AEC/O market. Construction professionals have highly specialized needs in document capture, short-term storage, management, fulfillment, distribution, and archival services. We believe our domain expertise is unmatched thanksdue to our legacy in reprographics and software development.
Customer relationships in AEC/O industry: Our relationships with our local customers frequently span generations,are often long-standing and comprehensive, and we do business with nearly all of the top 100 companies in the U.S. construction industry. In addition, our Global Solutions sales force has established long-term contract relationships with 25 of the largest 100 AEC/O firms. We believe this provides a competitive advantage by leveraging our success through referrals.
Service center footprint: We possess an extensive national network of service centers creating an extraordinarya distribution and customer service solution that can cater to both large and small customers. We operate service centers in more than 130 cities in the U.S., and in 37 states.states in the U.S. We also have a significant market presence in Canada and China, and growing operations in India and the U.K. We are not aware of any other MPS provider of MPS that has as extensive a network to supplement theirits MPS services and provide overflow and remote document management and printing capabilities.
Equipment agnostic: We are not required to sell or use any particular brands of equipment, nor do we manufacture equipment. We are free to place the products best suited for the required task in our own service centers or in our customers’ offices, regardless of manufacturer. Additionally, with respect to our MPS Services,offering, as our customers' document management needs evolve over their respective contract terms, we have the ability to replace the equipment previously deployed to ensure that the equipment placed at our customers' sites areis best suited for the required tasks. This,We believe that this, combined with the competitive market for printing and imaging products, provides us with an advantage relative to MPS providers owned by equipment manufacturers.
Capabilities in a wide variety of formats: Several equipment manufacturers who also market managed print services do not produce the full range of large- and small-format equipment demanded by the office market, AEC/O professionals, manufacturing companies, and building industries. In addition, we are not aware of any manufacturers that provide the breadth of services and technology related to large- and small-format document production that we possess.
Unique combination of Onsite, Offsite, and Cloud-based offerings: We believe we are the only national company that integrates (1) document production at customer sites (Onsite)(onsite offerings), (2) document production at company service centers (Offsite)(offsite offerings), and (3) digital management of documents in the cloud.cloud (cloud-based offerings). We have proprietary technology built by our own development team that interacts with our production machines. We believe we are the only company that both develops document management software and manages the equipment that produces documents.
Suppliers and Vendors
We purchase or lease equipment for use in our production facilities and at our customers’ sites. We also purchase paper, toner and other consumables for the operation of our and our customers’ production equipment. As a high-volume purchaser, we believe we receive favorable prices as compared to other service providers, and price increases have been historically passed on to customers.
Our primary vendors of equipment, maintenance services, and reprographics supplies include Hewlett Packard, Canon Solutions America (Océ), Azerty, and Hewlett Packard.Xerox. Purchases from these vendors during 20162019 comprised approximately 40%41% of our total purchases of inventory and supplies. Although there are a limited number of suppliers that could supply our inventory, we believe any shortfalls from existing suppliers could be filled by other suppliers on comparable terms.


Research and Development
We conduct research and development to support the design and testing of new technology or enhancements and maintenance to existing technology. Such costs are expensed as incurred and primarily recorded to cost of sales. In total, research and development costs amounted to $6.2 million, $5.8 million, and $6.3 million during the fiscal years ended December 31, 2016, 2015, and 2014, respectively.
Proprietary Rights
We rely on a combination of copyright, trademark and trade secret laws, license agreements, nondisclosure and non-competition agreements, reseller agreements, customer contracts, and technical measures to establish and protect our rights in our proprietary technology. We also rely on a variety of technologies that are licensed from third parties to perform key functions.

We have registered “ARC Document Solutions,” as well as our historical name and logo, “ARC American Reprographics Company,” as service markstrademarks in the U.S. with the United States Patent and Trademark Office (USPTO)("USPTO"). We have registered “PlanWell,”“PlanWell”, “PlanWell PDS”, "Riot“Riot Creative Imaging"Imaging”, "ABACUS"“ABACUS” and "SKYSITE” as trademarks with the USPTO and in other countries. We do not own any other registered trademarks or service marks, or any patents, that are material to our business.


For a discussion of the risks associated with our proprietary rights, see Item 1A — “Risk Factors — Our failure to adequately protect the proprietary aspects of our technology, including SKYSITE, PlanWell, and Abacus, may cause us to lose market share.”
Executive Officers of the Registrant
The following sets forth certain information regarding all of our executive officers as of February 28, 2017:2020:
 
Name Age Position
Kumarakulasingam Suriyakumar 6366 Chairman, President and Chief Executive Officer Director
Jorge Avalos 4144 Chief Financial Officer
Rahul K. Roy 5760 Chief Technology Officer
Dilantha Wijesuriya 5558 Chief Operating Officer
D. Jeffery Grimes53Vice President, Senior Corporate Counsel and Corporate Secretary
Kumarakulasingam (“Suri”) Suriyakumar has served as our President and Chief Executive Officer since June 1, 2007, and he served as the Company’s President and Chief Operating Officer from 1991 until his appointment as Chief Executive Officer. On July 24, 2008, Mr. Suriyakumar was appointed Chairman of our Board of Directors. Mr. Suriyakumar served as an advisor of American Reprographics Holdings, LLC ("Holdings"), from March 1998 until his appointment as a director of the Company in October 2004. Mr. Suriyakumar joined Micro Device, Inc. (our predecessor company) in 1989. He became the Vice President of Micro Device, Inc. in 1990. Prior to joining the Company, Mr. Suriyakumar was employed with Aitken Spence & Co. LTD, a highly diversified conglomerate and one of the five largest corporations in Sri Lanka.

Jorge Avalos was appointed Chief Financial Officer of the Company oneffective February 1, 2015. PriorFrom 2011 to his appointment toas Chief Financial Officer, Mr. Avalos served as Chief Accounting Officer and Vice President of Finance of the Company, positions he held since April 14, 2011.Company. Mr. Avalos joined the Company in June 2006 as the Company’s Director of Finance, and became the Company’s Corporate Controller in December 2006, and Vice President, Corporate Controller in December 2010. From March 2005 through June 2006, Mr. Avalos was employed with Vendare Media Group, an online network and social media company, as its controller.Controller. From September 1998 through March 2005, Mr. Avalos was employed with PricewaterhouseCoopers LLP, a global professional services firm focusing on audit and assurance, tax and advisory services.
Rahul K. Roy joined Holdings as its Chief Technology Officer in September 2000. Prior to joining the Company, Mr. Roy was the founder, President and Chief Executive Officer of MirrorPlus Technologies, Inc., which developed software for the reprographics industry, from August 1993 until it was acquired by the Company in 1999. Mr. Roy also served as the Chief Operating Officer of InPrint Corporation, a provider of printing, software, duplication, packaging, assembly and distribution services to technology companies, from 1993 until it was acquired by the Company in 1999.
Dilantha ("Dilo") Wijesuriya joined Ford Graphics, a former division of the Company, in January 1991. He subsequently became president of that division in 2001, and became a Company regional operations head in 2004, which position he retained until his appointment as the Company’s Senior Vice President, National Operations in August 2008. Mr. Wijesuriya was appointed Chief Operating Officer of the Company on February 25, 2011. Prior to his employment with the Company, Mr. Wijesuriya was


a divisional manager with Aitken Spence & Co. LTD, a highly diversified conglomerate and one of the five largest corporations in Sri Lanka.
D. Jeffery Grimes was appointed Vice President, Senior Corporate Counsel and Corporate Secretary in March 2014. Prior to joining the Company, Mr. Grimes was Vice President, Legal Affairs, General Counsel and Corporate Secretary of Aradigm Corporation, a publicly traded specialty pharmaceutical company focused on the development and commercialization of drug products for severe respiratory diseases. From 2000 to 2013, Mr. Grimes worked as in-house counsel for medical device, specialty pharmaceutical, and technology companies serving in various senior corporate legal roles. Mr. Grimes received joint J.D./M.B.A. degrees and a Bachelor's degree in Finance, from University of Colorado at Boulder.
Available Information
ARC Document Solutions, Inc. uses itsWe use our corporate website, www.e-arc.com, as a channel for routine distribution of important information, including news releases, analyst presentations and financial information. The information on our website is not incorporated by reference into this Annual Report on Form 10-K or ininto any other report or document we file with the U.S. Securities and Exchange Commission. The company filesCommission ("SEC"). We file with, or furnishesfurnish, to the SEC Annual Reports on Form 10-K, Quarterly Reports on Form 10-Q, Current Reports on Form 8-K and any amendments to those reports, as well as proxy statements and annual reports to shareholders, and, from time to time, other documents. The reports and other documents filed with or furnished to the SEC are available to investors on or through our corporate website free of charge as soon as reasonably practicable after we electronically file them with or furnish them to the SEC. In addition, the public may read and copy any of the materials we file with the SEC at the SEC’s Public Reference Room at 100 F Street, NE, Washington D.C. 20549. The public may obtain information on the operation of the Public Reference Room by calling the SEC at 1-800-SEC-0330. The SEC maintains an internet site located at http://www.sec.gov that contains reports, proxy and information statements and other information regarding issuers, such as ARC, that file electronically with the SEC. ARC’s SEC filings and other documents pertaining to the conduct of its business can be found on the “Investors” pagesection of its website.website available at ir.e-arc.com. These documents are available in print to any shareholder who requests a copy by writing or by calling ARC Document Solutions.



Item 1A. Risk Factors
Our business faces significant risks. The following risk factors could adversely affect our results of operations and financial condition and the price of our common stock. We may encounter risks in addition to those described below. Additional risks and uncertainties not currently known to us or that we currently deem immaterial may also impair or adversely affect our results of operations and financial condition.
We are highly dependent on the architectural, engineering, construction and building owner/operator (AEC/O) industry and any decline in that industry could adversely affect our future revenue and profitability.
We estimate that customers in the AEC/O industry accounted for approximately 77%76% of our net sales for the year ended December 31, 2016;in 2019; therefore, our results largely depend on the strength of that industry. Our historical operating results reflect the cyclical and variable nature of the AEC/O industry. We believe that the AEC/O industry generally experiences downturns several months after a downturn in the general economy, and that there may be a similar delay in the recovery of the AEC/O industry following a recovery of the general economy. A downturn in the AEC/O industry would diminish demand for some of our products and services, and would therefore negatively affect our revenues and have a material adverse effect on our business, operating results and financial condition.
Adverse domestic andand/or global economic conditions and disruption of financial and commercial real estate markets could have a material adverse effect on our business and results of operations.
A prolonged or severe economic downturn resulting from adverse domestic and/or global conditions, including epidemics such as the COVID-19 outbreak, may adversely affect the ability of our customers and suppliers to obtain financing and to perform their obligations under agreements with us. These restrictions could result in a decrease in, or cancellation of, existing business, could limit new business, and could negatively affect our ability to collect on our accounts receivable on a timely basis, if at all. These events may, in the aggregate, have a material adverse effect on our results of operations and financial condition.
Because a significant portion of our overall costs are fixed, our earnings are highly sensitive to changes in revenue.

Our network of service centers, equipment and related support activities involves substantial fixed costs which cannot be adjusted quickly to respond to declines in demand for our services. We estimate approximately 36% of our overall costs were fixed for the year ended December 31, 2016.in 2019. As a consequence, our results of operations are subject to relatively high levels of volatility and our earnings could deteriorate rapidly in the face of declining revenues because our ability to reduce fixed costs in the short-term is limited. If we fail to manage our fixed costs appropriately, or to maintain adequate cash reserves to cover such costs, we may suffer material adverse effects on our results of operations and financial condition.


Impairment of goodwill may adversely affect future results of operations.
We have intangible assets, including goodwill and other identifiable acquired intangibles on our balance sheet due to prior acquisitions. Based on our interim andGenerally, we conduct an annual impairment assessment. Our 2019 assessment resulted in no goodwill impairment assessments, we determined that goodwill was impaired and recorded impairments of $73.9 million during 2016.impairment.
The results of our impairment analysis are as of a particular point in time. If our assumptions regarding future forecasted revenue or profitability of our reporting units are not achieved, we may be required to record additional goodwill impairment charges in future periods, if any such change constitutes a triggering event prior to the quarter in which we perform our annual goodwill impairment test.
Competition in our industry and innovation by our competitors may hinder our ability to execute our business strategy and adversely affect our profitability.
The markets for our products and services are highly competitive, with competition primarily at local and regional levels. We compete primarily based on the level and quality of customer service, technological leadership, and price. Our future success depends, in part, on our ability to continue to improve our service and product offerings, and develop and integrate new technology solutions. In addition, current and prospective customers may decide to perform certain services themselves instead of outsourcing these services to us. These competitive pressures could adversely affect our sales and consolidated results of operations.

We also face the possibility that competition will continue to increase, particularly if copy and printing or business services companies choose to compete in lines of business similar to ours. Many of these companies are substantially larger and have significantly greater financial resources than us, which could place us at a competitive disadvantage. In addition, we could encounter competition in the future from large, well-capitalized companies such as equipment dealers and system integrators that can produce their own technology and leverage their existing distribution channels. Any such future competition could adversely affect our business and reduce our future revenue and profitability.


If we are unable to charge for our value-added services to offset declines in print volumes, our long-term revenue could decline.
Our customers value the ability to view and order prints over the internet and print to output devices in their own offices and other locations throughout the country and the world. In 2016,2019, our CDIM sales, which consists of the management, distribution, and production of documents and information related to construction projects, including large-format construction drawings, black and white and color signage, specification documents, and marketing material represented approximately 52%54% of our total net sales, and our MPS represented approximately 32% of our total net sales. Both categories of revenue are generally derived from a charge per square foot of printed material. Future technology advances may further facilitate and improve our customers’ ability to reduce print and the associated costs thereof. As technology continues to improve, this trend toward printing on an “as needed” basis could result in further decreased printing volumes and sales decline in the longer term. Failure to offset these declines in printing volumes by changing how we charge for our services and develop additional revenue sources could significantly affect our business and reduce our long termlong-term revenue, resulting in an adverse effect on our results of operations and financial condition.
We derive a significant percentage of net sales from within the State of California and our business could be disproportionately harmed by an economic downturn or natural disaster affecting California.
We derived approximately 33%34% of our net sales in 20162019 from our operations in California. As a result, we are dependent to a large extent upon the AEC/O industry in California and, accordingly, we are sensitive to economic factors affecting AEC/O activity in California, including general and local economic conditions, macroeconomic trends, political factors affecting commercial and residential real estate development and natural disasters (including drought, earthquakes and wildfires). Any adverse developments affecting California could have a disproportionately negative effect on our results of operations and financial condition.
Our growth strategy depends, in part, on our ability to successfully market and execute several different, but related, service offerings. Failure to do so could impede our future growth and adversely affect our competitive position.
As part of our growth strategy, we intend to continue to offer and grow a variety of service offerings that are relatively new to the company. Our efforts will be affected by our ability to acquire new customers for our new service offerings as well as sell the new service offerings to existing customers. If we fail to procure new customers, our growth may be adversely affected and we may incur operating losses as a result of a failure to realize revenue from investments made in new service offerings.


We are dependent upon our vendors to continue to supply us equipment, parts, supplies, and services at comparable terms and price levels as the business grows.
Our access to equipment, parts, supplies, and services depends upon our relationships with, and our ability to purchase these items on competitive terms from our principal vendors. These vendors are not required to use us to distribute their equipment and are generally free to change the prices and other terms at which they sell to us. In addition, we compete with the selling efforts of some of these vendors. Our reliance on a limited number of principal vendors presents various risks. These include the risk that in the event of an interruption of relationships with our principal vendors for any reason, such as a natural catastrophe, epidemics such as the COVID-19 outbreak, or actions taken in regard to increased tariffs on goods produced in certain countries such as China, we may not be able to develop an alternate source without incurring material additional costs and substantial delays.Significant deterioration in relationships with, or in the financial condition of, these significant vendors could have an adverse effect on our ability to sell equipment as well as our ability to provide effective service and technical support. If one of these vendors terminates or significantly curtails its relationship with us, or if one of these vendors ceases operations, we would be forced to expand our relationships with our other existing vendors or seek out new relationships with previously unused vendors.
Our failure to adequately protect the proprietary aspects of our technology, including SKYSITE®, PlanWell®SKYSITE, PlanWell, and AbacusTM, may cause us to lose market share.
Our success depends on our ability to protect and preserve the proprietary aspects of our technology products. We rely on a combination of copyright, trademark and trade secret protection, confidentiality agreements, license agreements, non-competition agreements, reseller agreements, customer contracts, and technical measures to establish and protect our rights in our proprietary technologies. These protections, however, may not be adequate to remedy harm we suffer due to misappropriation of our proprietary rights by third parties. In addition, the laws of certain countries may not protect our proprietary rights to the same extent as the laws of the United States and we may be unable to protect our proprietary technology adequately against unauthorized third-party copying or use, which could adversely affect our competitive position. It is also possible that our intellectual property rights could be challenged, invalidated or circumvented, allowing others to use our intellectual property to our competitive detriment. We also must ensure that all of our products comply with existing and newly enacted regulatory requirements in the countries in which they are sold. Furthermore, we may, from time to time, be subject to intellectual property litigation which can be expensive, a burden on management’s time and our Company’s resources, and the outcome of any such litigation may be uncertain.


Our computer hardware and software and telecommunications systems are susceptible to damage, breach or interruption.
The management of our business is aided by the uninterrupted operation of our computer and telecommunication systems. These systems are vulnerable to security breaches, natural disasters or other catastrophic events, computer viruses, or other interruptions or damage stemming from power outages, equipment failure or unintended usage by employees. In particular, our employees may have access or exposure to personally identifiable or otherwise confidential information and customer data and systems, the misuse of which could result in legal liability. In addition, we rely on information technology systems to process, transmit and store electronic information and to communicate among our locations around the world and with our clients, partners and consultants, including through cloud-based platforms often provided by third parties. The breadth and complexity of this infrastructure increases the potential risk of security breaches. Security breaches, including cyber-attacks or cyber-intrusions by computer hackers, foreign governments, cyber terrorists or others with grievances against the industry in which we operate or us in particular, may disable or damage the proper functioning of our networks and systems. It is possible that our security controls, or those of the third parties with whom we partner, over personal and other data may not prevent unauthorized access to, or destruction, loss, theft, misappropriation or release of personally identifiable or other proprietary, confidential, sensitive or valuable information of ours or others; this access could lead to potential unauthorized disclosure of confidential Company or client information that others could use to compete against us or for other disruptive, destructive or harmful purposes and outcomes. Any such disclosure or damage to our networks, or those of the third parties with whom we partner, and systems could subject us to third party claims against us and reputational harm. If these events occur, our ability to attract new clients may be impaired or we may be subjected to damages or penalties. In addition, system-wide or local failures of these information technology systems could have a material adverse effect on our business, financial condition, results of operations or cash flows.

Our failure to comply with laws related to privacy and data security could adversely affect our financial condition.
We are or may become subject to a variety of laws and regulations in the United States and abroad regarding privacy, data protection and data security. These laws and regulations are continuously evolving and developing. The scope and interpretation of the laws that are or may be applicable to us are often uncertain and may be conflicting, particularly with respect to foreign laws. In particular, health-related laws and regulations such as the Health Insurance Portability and Accountability Act of 1996, or HIPAA, may also have an impact on our business. For example, we offer HIPAA-compliant capabilities to certain customers who are “covered entities” under HIPAA, which may include our execution of HIPAA Business Associate Agreements, or BAAs, with such covered entities. In addition, changes in applicable laws and regulations may result in the user data we collect being deemed protected health information under HIPAA. If we are unable to comply with the applicable privacy and security requirements, we could be subject to claims, legal liabilities, penalties, fines, and negative publicity, which could harm our operating results.
In performing our document management services, we handle customers’ confidential information. Our failure to protect our customers’ confidential information against security breaches could damage our reputation, harm our business and adversely affect our results of operations.
Our document management services involve the handling of our customers’ confidential information. Any compromise of security, accidental loss or theft of customer data in our possession could damage our reputation and expose us to risk of liability, which could harm our business and adversely affect our consolidated results of operation.
Added risks are associated with our international operations.
We have international operations in China, India, the United Kingdom, Canada, Hong Kong, United Arab Emirates, and Australia. Approximately 13%14% of our revenues for fiscal 20162019 were derived from our international operations, with approximately 7% derived from China. Our future revenues, costs of operations and net income could be adversely affected by a number of


factors related to our international operations, including changes in economic conditions from country to country (resulting from epidemics such as the COVID-19 outbreak or otherwise), currency fluctuations, changes in a country’s political condition, trade protection measures, licensing and other legal requirements and local tax issues.

A large percentage of our cash and cash equivalents are held outside of the United States, and we could be subject to repatriation delays and costs which could reduce our financial flexibility.

A large percentageApproximately 54% of our cash and cash equivalents are currently held outside the United States. Repatriation of some of the funds could be subject to delay for local country approvals and could have potential adverse tax consequences. As a result of holding cash and cash equivalents outside of the U.S., our financial flexibility may be reduced.



Our business could suffer if we fail to attract, retain, and successfully integrate skilled personnel.
We believe that our ability to attract, retain, and successfully integrate qualified personnel is critical to our success. As we continue to place more emphasis on document management and storage technology, our need to hire and retain software and other technology focused personnel has and can be expected to continue to increase. Competition for such personnel, particularly in the San Francisco Bay Area, is intense. If we lose key personnel and/or are unable to recruit qualified personnel, our ability to manage and grow our business will be adversely affected. In addition, the loss of the services of one or more members of our senior management team would disrupt our business and impede our ability to successfully execute our business strategy.
The market prices of our common stock may be volatile, which could cause the value of an investment in our stock to decline.
The market price of our common stock may fluctuate substantially due to a variety of factors, many of which are beyond our control. Between January 1, 20162019 and December 31, 2016,2019, the closing price of our common stock has fluctuated from a low of $3.06$1.07 to a high of $5.10$2.79 per share. Factors that may contribute to fluctuations in the market prices of our common stock include:
failure to sustain an active, liquid trading market for our shares;
changes in financial estimates or recommendations by securities analysts or failure to meet analysts' performance expectations;
changes in market valuations of similar companies;
changes in our capital structure, such as future issuances of securities or the incurrence of debt;
sales of our capital stock by our directors or executive officers;
the gain or loss of significant customers;
actual or anticipated developments in our business or our competitors' businesses, such as announcements by us or our competitors of significant contracts, acquisitions or strategic alliances, or in the competitive landscape generally;
litigation involving us, our industry or both;
additions or departures of key personnel;
investors' general perception of us;
our stock repurchase program; and
changes in general economic, industry and market conditions.
The stock markets in general have experienced substantial volatility that has often been unrelated to the operating performance of particular companies. These types of broad market fluctuations may adversely affect the trading price of our common stock.
In the past, stockholders have sometimes instituted securities class action litigation against companies following periods of volatility in the market price of their securities. Any similar litigation against us could result in substantial costs, divert management's attention as well as our other resources and could have a material adverse effect on our business, results of operations and financial condition.


Damage or disruption to our facilities, including our technology center, could impair our ability to effectively provide our services and may have a significant effect on our revenues, expenses and financial condition.
Our IT systems are an important part of our operations. We currently store customer data at servers hosted by Amazon Web Services and at our technology center located in Silicon ValleySan Ramon, California near known earthquake fault zones. Although we have redundant systems and offsite backup procedures in place, interruption in service, damage to or destruction of our technology center or a disruption of our data storage processes resulting from sustained process abnormalities, human error, acts of terrorism, violence, war or a natural disaster, such as fire, earthquake or flood, could result in delays, in reduced levels of customer service and have a material adverse effect on the markets in which we operate and on our business operations.
Although we currently maintain general property damage insurance, if we incur losses from uninsured events, we could incur significant expenses which would adversely affect our results of operations and financial condition.


Results of tax examinations may adversely affect our future results of operations.
We are subject to various tax examinations on an ongoing basis. Adverse results of tax examinations for income, payroll, value added, sales-based and other taxes may require future material tax payments if we are unable to sustain our position with the relevant jurisdiction. Where appropriate, we have made accruals for these matters which are reflected in our Consolidated Balance Sheets and Statements of Operations.

Changes in tax laws and interpretations could adversely affect our business.

We are subject to income and other taxes in the U.S. and in numerous foreign jurisdictions. Our domestic and foreign tax provisions are dependent on the jurisdictions in which profits are determined to be earned and taxed. Additionally, the amount of tax provision is subject to our interpretation of applicable tax laws in the jurisdictions in which we operate. A number of factors influence our effective tax rate, including changes in tax laws and treaties as well as the interpretation of existing laws and rules. Federal, state, and local governments and administrative bodies within the U.S., which represents a majority of our operations, and other foreign jurisdictions have implemented, or are considering, a variety of broad tax, trade, and other regulatory reforms that may impact us. For example, the Tax Cuts and Jobs Act enacted on December 22, 2017 resulted in changes in our federal corporate tax rate, our deferred income taxes, and the taxation of foreign earnings. It is not currently possible to accurately determine the potential impact of proposed or future changes, but such changes could have a material impact on our business.
Our debt instruments impose certain restrictions on our ability to operate which in turn could negatively affect our ability to respond to business and market conditions and therefore could have an adverse effect on our business and results of operations.
As of December 31, 20162019, we had $157.2$106.2 million in outstanding short and long-term borrowings under term loans, revolver,our credit facilities, and capitalfinance leases, excluding trade payables.payables and operating leases. The terms of the agreements under which this indebtedness was incurred may limit or restrict, among other things, our ability to incur certain additional debt, make certain restricted payments, consummate certain asset sales, and enter into certain transactions with affiliates.

We are also required to maintain specified financial ratios, includinga total leverage ratio and fixed charge coverage ratios, as outlined inratio under our Term A Credit Agreement.credit agreement. Our inability to meet these ratios could result in the acceleration of the repayment of the related debt,outstanding obligations under the Credit Agreement, the termination of the lenders’ commitment to provide our revolving line of credit thereunder, the increase in our effective cost of funds or the cross-default of other credit arrangements. As a result, our ability to operate may be restricted and our ability to respond to business and market conditions may be limited, which could have an adverse effect on our business and operating results.
If the interest rates on our borrowings increase, our access to capital and net income could be adversely affected.
Our Credit Agreement and finance leases are variable-rate instruments which expose us to interest rate risks. If interest rates increase, debt service obligations and our interest expense will increase even though the amount borrowed remains the same. Our net income and cash flows, including cash available for servicing indebtedness, will correspondingly decrease.
An increase in interest rates may increase our future borrowing costs and restrict our access to capital. Additionally, current market conditions, the recovering global economy, and overall credit conditions could limit our availability of capital, which could cause increases in interest margin spreads over underlying indices, effectively increasing the cost of our borrowing. While some of our debt instruments have contractually negotiated spreads, any changes to these spreads in connection with renegotiation of our Credit Agreement or capital leases could adversely affect our results of operations.

We may be exposed to employment-related claims and costs and periodic litigation that could adversely affect our business and results of operations.

We are subject to a number of risks inherent to our status as an employer including without limitation:
claims of misconduct or negligence on the part of our employees, discrimination or harassment claims against our employees, or claims by our employees of discrimination or harassment by our clients;harassment;
claims relating to violations of wage, hour and other workplace regulations;
claims relating to employee benefits, entitlements to employee benefits, or errors in the calculation or administration of such benefits; and


possible claims relating to misuse of customer confidential information, misappropriation of assets or other similar claims.

If we experience significant incidents involving any of the above-described risk areas we could face substantial out-of-pocket losses, or fines. In addition, such claims may give rise to litigation, which may be time consuming, distracting and costly, and could have a material adverse effect on our business.

We cannot guarantee that our stock repurchase program will be fully consummated or that our stock repurchase program will enhance long-term shareholder value, and stock repurchases could increase the volatility of the price of our stock.

In February 2016, our board of directors authorized us to repurchase up to $15.0 million of the Company's common stock. Although our board of directors has authorized a stock repurchase program, the stock repurchase program does not obligate the Company to repurchase any specific dollar amount or to acquire any specific number of shares. The stock repurchase program


could affect the price of our stock and increase volatility and may be suspended or terminated at any time, which may result in a decrease in the trading price of our stock. For example, the existence of a stock repurchase program could cause our stock price to be higher than it would be in the absence of such a program and could potentially reduce the market liquidity for our stock. Additionally, our stock repurchase program could diminish our cash reserves, which may impact our ability to finance future growth and to pursue possible future strategic opportunities and acquisitions. There can be no assurance that any stock repurchases will enhance stockholder value because the market price of our common stock may decline below the levels at which we determine to repurchase our stock. Although our stock repurchase program is intended to enhance long-term stockholder value, there is no assurance that it will do so and short-term stock price fluctuations could reduce the program’s effectiveness. The amount of stock we are permitted to repurchase is also limited by the terms of our Credit Facility.

Item 1B. Unresolved Staff Comments
None.
Item 2. Properties
At the end of 2016,2019, we operated 177173 service centers, of which 147149 were in the United States, 10 were in Canada, 167 were in China, 2 were in London, England, 1 was in London, England,Hong Kong, 2 were in India, 1 was in Australia and 1 was in United Arab Emirates. We also occupied a technology centerscenter in Silicon Valley, California and Kolkata, India, as well as other facilities, including our executive offices located in Walnut Creek,San Ramon, California.
In total the Company occupied approximately 1.21.1 million square feet as of December 31, 2016.2019.
We lease nearly all of our service centers, and each of our administrative facilities and our technology centers. The two facilities that we own are subject to liens under our credit agreement. In addition to the facilities that are owned, our fixed assets are comprised primarily of machinery and equipment, vehicles, and computer equipment. We believe that our facilities are adequate and appropriate for the purposes for which they are currently used in our operations and are well maintained.
Item 3. Legal Proceedings

On October 21, 2010, a former employee individually and on behalf of a purported class consisting of all non-exempt employees who work or worked for American Reprographics Company, LLC and American Reprographics Company in the State of California at any time from October 21, 2006 through the settlement date filed an action against us in the Superior Court of California for the County of Orange. The complaint alleged, among other things, that the Company violated the California Labor Code by failing to (i) provide meal and rest periods, or compensation in lieu thereof, (ii) timely pay wages due at termination, and (iii) that those practices also violate the California Business and Professions Code. The relief sought included damages, restitution, penalties, interest, costs, and attorneys’ fees and such other relief as the court deems proper. On March 15, 2013, we participated in a private mediation session with claimants’ counsel which did not result in resolution of the claim. Subsequent to the mediation session, the mediator issued a proposal that was accepted by both parties. In the second quarter of 2016, the Company settled with the defendants and paid $1.0 million, which had been accrued as of December 31, 2015.
In addition to the matters described above, weWe are involved in various additional legal proceedings and other legal matters from time to time in the normal course of business. We do not believe that the outcome of any of these matters will have a material effect on our consolidated financial position, results of operations or cash flows.

Item 4. Mine Safety Disclosures
Not applicable.



PART II
Item 5. Market for Registrant’s Common Equity, Related Stockholder Matters and Issuer Purchases of Equity Securities
Our common stock, par value $0.001, is listed on the New York Stock Exchange (“NYSE”) under the stock symbol “ARC”. The following table sets forth for the fiscal periods indicated the high and low sales prices per share of our common stock as reported by the NYSE.
  2016 2015
  High Low High Low
First Quarter $4.53
 $3.17
 $10.42
 $8.00
Second Quarter $4.49
 $3.74
 $9.38
 $6.90
Third Quarter $4.31
 $3.06
 $7.80
 $5.04
Fourth Quarter $5.10
 $3.25
 $6.77
 $4.26
Performance Graph
The following graph compares the cumulative 5-year total return to shareholders of ARC Document Solutions' common stock relative to the cumulative total returns of (a) the Russell 2000 index, (b) a customized group of 12 companies identified as: (1) having a business-to-business focus, (2) offering outsourced/managed services, (3) having a digital or technology service that is significant to their customer offering, and (4) involved in print publishing.
The graph assumes that the value of the investment in the Company's common stock, in the peer group, and the index (including reinvestment of dividends) was $100 on December 31, 2011 and tracks it through December 31, 2016.




  2011 2012 2013 2014 2015 2016
ARC Document Solutions, Inc. 100.00
 55.77
 179.08
 222.66
 96.30
 110.68
Russell 2000 100.00
 116.35
 161.52
 169.43
 161.95
 196.45
Managed Services & Publishing Peer Group 100.00
 130.98
 183.71
 190.61
 186.27
 199.24
The stock price performance included in the graph above is not necessarily indicative of future stock price performance.
Holders
As of February 21, 2017,24, 2020, the approximate number of stockholders of record of our common stock was 111,115, and the closing price of our common stock was $4.67$1.21 per share as reported by the NYSE. Because many of the shares of our common stock are held by brokers and other institutions on behalf of stockholders, we are unable to estimate the total number of beneficial owners represented by these stockholders of record.
Dividends
We have neverIn December 2019, the Company’s Board of Directors declared or paida quarterly cash dividend of $0.01 per share payable February 28, 2020 to shareholders of record as of January 31, 2020. The timing, declaration and payment of future dividends, on our common stock. We currently intend to retain all available fundshowever, falls within the discretion of the Company’s Board of Directors and any futurewill depend upon many factors, including the Company’s financial condition and earnings, for use in the operationcapital requirements of our business, restrictions imposed by applicable law and do not anticipate paying any cash dividends in the foreseeable future. Any future determination to declare cash dividends will be made at the discretion of our board of directors, subject to compliance with Delaware corporate law, certain covenants under our debt instruments which restrict or limit our ability to declare or pay dividends, and will depend on our financial condition, results of operations, capital requirements, general business conditions, and other factors that our boardthe Board of directors may deem relevant.
Securities Authorized for Issuance Under Equity Compensation Plans
Information regarding the securities authorized for issuance under our equity compensation plans can be found under Item 12 of this Annual Report on Form 10-K.Directors deems relevant from time to time.

Issuer Purchases of Equity Securities
The following table presents information regarding the Company's repurchases of its common stock for the periods presented:
(In thousands, except for price per share) (a) Total Number of
Shares Purchased (1)
 (b) Average Price Paid per Share ($) (c) Total Number of Shares Purchased as Part of Publicly Announced Plans or Programs (d) Approximate Dollar Value of Shares That May Yet Be Purchased Under The Plans or Programs (1)
Period        
April 1, 2019—April 30, 2019 
 $
 
 $
May 1, 2019—May 31, 2019 236
 $2.10
 236
 $14,503
June 1, 2019—June 30, 2019 118
 $2.12
 118
 $14,253
July 1, 2019—July 31, 2019 
 $
 
 $14,253
August 1, 2019—August 31, 2019 205
 $1.56
 205
 $13,934
September 1, 2019—September 30, 2019 
 $
 
 $13,934
October 1, 2019—October 31, 2019 
 $
 
 $13,934
November 1, 2019—November 30, 2019 386
 $1.26
 386
 $13,449
December 1, 2019—December 31, 2019 328
 $1.19
 328
 $13,060
Total 1,273
   1,273
  
(1) On February 8, 2016,May 1, 2019, the Company's Board of Directors approved a stock repurchase program that authorizes the Company to purchase up to $15.0 million of the Company's outstanding common stock through DecemberMarch 31, 2017.2021. Under the repurchase program, purchases of shares of common stock may be made from time to time in the open market, or in privately negotiated transactions, in compliance with applicable state and federal securities laws. The timing and amounts of any purchases arewill be based on market conditions and other factors including price, regulatory requirements, and capital availability. The stock repurchase program does not obligate the companyCompany to acquire any specific number of shares in any period, and may be expanded, extended, modified or discontinued at any time without prior notice. As
Securities Authorized for Issuance Under Equity Compensation Plans
Information regarding the securities authorized for issuance under our equity compensation plans can be found under Item 12 of December 31, 2016, $9.6 million remains available to the Company to purchase shares under the stock repurchase program.


this Annual Report on Form 10-K.



Item 6. Selected Financial Data
The selected historical financial data presented below is derived from the audited consolidated financial statements of ARC Document Solutions for the fiscal years ended December 31, 2016, 2015, 2014, 2013, and 2012. The selected historical financial data does not purport to represent what our financial position or results of operations might be for any future period or date. The financial data set forth below should be read in conjunction with “Management’s Discussion and Analysis of Financial Condition and Results of Operations” and our audited consolidated financial statements included elsewhere in this report.
  Year Ended December 31,
  2016 2015 2014 2013 2012
  (In thousands)
Statement of Operations Data:          
Service Sales $358,341
 $378,638
 $371,884
 $355,358
 $350,260
Equipment and Supplies Sales 47,980
 50,027
 51,872
 51,837
 55,858
Total net sales 406,321
 428,665
 423,756
 407,195
 406,118
Cost of sales 273,078
 280,541
 279,478
 272,858
 282,599
Gross profit 133,243
 148,124
 144,278
 134,337
 123,519
Selling, general and administrative expenses 100,214
 107,280
 107,672
 96,800
 93,073
Amortization of intangibles 4,833
 5,642
 5,987
 6,612
 11,035
Goodwill impairment 73,920
 
 
 
 16,707
Restructuring expense 7
 89
 777
 2,544
 3,320
(Loss) income from operations (45,731) 35,113
 29,842
 28,381
 (616)
Other income, net (72) (99) (96) (106) (100)
Loss on early extinguishment of debt 208
 282
 5,599
 16,339
 
Interest expense, net 5,996
 6,974
 14,560
 23,737
 28,165
(Loss) income before income tax (benefit) provision (51,863) 27,956
 9,779
 (11,589) (28,681)
Income tax (benefit) provision (4,364) (69,432) 2,348
 2,986
 2,784
Net (loss) income (47,499) 97,388
 7,431
 (14,575) (31,465)
Income attributable to noncontrolling interest (366) (348) (156) (748) (503)
Net (loss) income attributable to ARC Document Solutions $(47,865) $97,040
 $7,275
 $(15,323) $(31,968)
           
  Year Ended December 31,
  2016 2015 2014 2013 2012
  (In thousands, except per share amounts)
(Loss) earnings per share attributable to ARC shareholders:          
Basic $(1.04) $2.08
 $0.16
 $(0.33) $(0.70)
Diluted $(1.04) $2.04
 $0.15
 $(0.33) $(0.70)
Weighted average common shares outstanding:          
Basic 45,932
 46,631
 46,245
 45,856
 45,668
Diluted 45,932
 47,532
 47,088
 45,856
 45,668
Not applicable.



  Year Ended December 31,
  2016 2015 2014 2013 2012
  (In thousands)
Other Financial Data:          
Depreciation and amortization $31,751
 $33,661
 $34,135
 $34,745
 $39,522
Capital expenditures $12,097
 $14,245
 $13,269
 $18,191
 $20,348
Interest expense, net $5,996
 $6,974
 $14,560
 $23,737
 $28,165
  As of December 31,
  2016 2015 2014 2013 2012
  (In thousands)
Balance Sheet Data:          
Cash and cash equivalents $25,239
 $23,963
 $22,636
 $27,362
 $28,021
Total assets (1)
 $399,577
 $474,538
 $411,628
 $406,680
 $411,620
Long term obligations (1)
 $175,844
 $195,729
 $210,397
 $229,816
 $237,210
Total ARC stockholders’ equity $149,916
 $202,114
 $102,775
 $91,690
 $103,896
Working capital $44,892
 $40,031
 $20,664
 $28,705
 $40,650
(1) Total assets and Long term obligations for prior periods have been adjusted to reflect the adoption of Accounting Standards Update 2015-03, which required deferred financing fees to be presented in the balance sheet as a direct deduction from the related debt liability rather than as an asset.




Item 7. Management’s Discussion and Analysis of Financial Condition and Results of Operations
The following discussion should be read in conjunction with the other sections of this Annual Report on Form 10-K, including Part 1, “Item 1 — Business”; Part I, “Item 1A — Risk Factors”; Part II, “Item 6 — Selected Financial Data”; and Part II, “Item 8 — Financial Statements and Supplementary Data.”
Business Summary
ARC Document Solutions, Inc. (“ARC Document Solutions,” “ARC,” “we,” “us,” or “our”) is a leading document solutions provider to design, engineering, construction, and facilities management professionals, while also providing document solutions to businesses of all types.
Our customers need us to manage the scale, complexity and workflow of their documents. We help them reduce their costs and increase their efficiency by improving their access and control over documents, and we offer a wide variety of ways to access, distribute, collaborate on, and store documents.
Each of our service offerings is enabled through a suite of supporting proprietary technology and a wide variety of value-added services. We have categorized our service and product offerings to report distinct sales recognized from:

Construction Document and Information Management (CDIM)("CDIM"), which consists of softwareprofessional services and professionalsoftware services to manage and distribute documents and information primarily related to construction projects.projects and related project-based businesses outside of the architectural, engineering and construction (AEC) industry. CDIM sales include software services such as SKYSITE®,SKYSITE, our cloud-based project communication application, as well as providing document and information management services that are often technology-enabled. The bulk of our current revenue from CDIM comes from large-format and small-format printing services we provide in both black and white and in color. Sales from traditional construction plan printing have been in steady decline since the last recession as technology supplants the use of traditional “blueprints,” but we believe there is market share still to be captured.

Software services are a smaller part of overall CDIM sales which we anticipate to continue to grow with the adoption of technology. The sale of services addresses a variety of customer needs including the provision of project communication tools, project information management, building information modeling, digital document distribution services, printing services, and others.
Managed Print Services (MPS)("MPS"), which consists of placement, management, and optimization of print and imaging equipment in our customers' offices, job sites, and other facilities. MPS relieves our customers of the burden of owning and managing print devices and print networks, and shifts their costs to a “per-use” basis. MPS is supported by our proprietary technology, Abacus™,Abacus, which allows our customers to capture, control, manage, print, and account for their documents. MPS Services revenue is derived from two sources: 1) an engagement with the customer to place primarily large-format equipment, that we own or lease, at a construction site or in our customers’ offices, and 2) an arrangement by which our customers outsource their printing function to us, including all office printing, copying, and reprographics printing. In both cases this issales represent recurring, contracted revenue with most contracts ranging from 3 to 5 years andin which we are paid a single cost per unit of material used, often referred to as a “click charge.” MPS sales are driven by the ongoing print needs of our customers at their facilities.

Archiving and Information Management (AIM), combineswhich consists of software and professional services to facilitate the capture, management, access and retrieval of documents and information that have been produced in the past. AIM includes our SKYSITE software application to organize, search and retrieve documents, as well as the provision of services that include the capture and conversion of hardcopy and electronic documents, and their cloud-based storage and maintenance. AIM sales are driven by the need to leverage past intellectual property for present or future use, facilitate cost savings and efficiency improvements over current hardcopy and digital storage methods, as well as comply with regulatory and records retention requirements.

Equipment and Supplies, which consists of reselling printing, imaging, and related equipment to customers primarily to architectural, engineering and construction firms.
We have expanded our business beyond the services we traditionally provided to the architectural, engineering, construction, and building owner/operator (AEC/O) industry in the past and are currently focused on growing MPS, AIM and CDIM, as we believe the mix of services demanded by the AEC/O industry continues to shift toward document management at customer locations and in the cloud, and away from its historical emphasis on large-format construction drawings produced “offsite” in our service centers.
We deliver our services via the cloud, through a nationwide network of service centers, regionally-based technical specialists, locally-based sales executives, and a national/regional sales force known as Global Solutions.
Acquisition activity during the last three years has been minimal and did not materially affect our overall business.


We believe we offer a distinct portfolio of services within the AEC/O industry, though clients outside of our core market continue to show significant interest in our offerings. Based on our analysis of our operating results, we estimate that sales to the AEC/O industry accounted for approximately 77%76% of our net sales for the year ended December 31, 2016,2019, with the remaining 23%24% consisting of sales to businesses outside of construction.the AEC/O industry.
We identify operating segments based on the various business activities that earn revenue and incur expense. Our operating results are reviewed by the Company's Chief Executive Officer, who is our Company's chief operating decision maker. Since our operating segments have similar products and services, classes of customers, production processes, distribution methods and economic characteristics, we have a single reportable segment. See Note 2 “Summary of Significant Accounting Policies” for further information.

Costs and Expenses.Expenses
Our cost of sales consists primarily of materials (paper, toner and other consumables), labor, and “indirect costs” which consist primarily of equipment expenses related to our MPS contracts and our service center facilities. Facilities and equipment expenses include maintenance, repairs, rents, insurance, and depreciation. Paper is the largest component of our material cost; however, paper pricing typically does not significantly affect our operating margins due, in part, to our efforts to pass increased costs on to our customers. We closely monitor material cost as a percentage of net sales to measure volume and waste. We also track labor utilization, or net sales per employee, to measure productivity and determine staffing levels.
We maintain low levels of inventory. Historically, our capital expenditure requirements have varied due to the cost and availability of capitalfinance lease lines of credit. Our relationships with credit providers hashave provided attractive lease rates over the past two years, and as a result, we chose to lease rather than purchase equipment in a significant portion of our engagements.
Research and development costs consist mainly of the salaries, leased building space, and computer equipment that comprises our data storage and development centers in Fremont,San Ramon, California and Kolkata, India. Such costs are primarily recorded to cost of sales.







Results of Operations
     2019 Versus 2018
 Year Ended December 31,Increase (decrease)
(In millions, except percentages)2019 (1) 2018 (1) $ %
CDIM$205.5
 $211.4
 $(5.9) (2.8)%
MPS123.3
 128.8
 (5.5) (4.3)%
AIM14.1
 13.1
 1.0
 7.3 %
Total services sales$342.9
 $353.3
 $(10.4) (2.9)%
Equipment and Supplies Sales39.5
 47.5
 (8.0) (16.8)%
Total net sales$382.4
 $400.8
 $(18.4) (4.6)%
Gross profit$125.2
 $130.9
 $(5.7) (4.3)%
Selling, general and administrative expenses$107.3
 $109.1
 $(1.9) (1.7)%
Amortization of intangibles$3.1
 $3.9
 $(0.7) (18.8)%
Restructuring expense$0.7
 $
 $0.7
  %
Loss on extinguishment and modification of debt$0.4
 $
 $0.4
  %
Interest expense, net$5.2
 $5.9
 $(0.7) (11.1)%
Income tax provision$5.7
 $3.3
 $2.4
 71.7 %
Net income attributable to ARC$3.0
 $8.9
 $(5.9) (66.0)%
Adjusted net income attributable to ARC (2)
$6.8
 $8.5
 $(1.7) (20.3)%
Cash flows provided by operating activities$52.8
 $55.0
 $(2.2) (4.0)%
EBITDA (2)
$45.9
 $51.0
 $(5.1) (10.0)%
Adjusted EBITDA (2)
$49.4
 $53.4
 $(4.0) (7.6)%
(1)Column does not foot due to rounding.
(2)See "Non-GAAP Financial Measures" following "Results of Operations" for more information related to our Non-GAAP disclosures.




The following table provides information on the percentages of certain items of selected financial data as a percentage of net sales for the periods indicated:
 As Percentage of Net Sales
 Year Ended December 31,
 2019 (1) 2018 (1)
Net Sales100.0% 100.0%
Cost of sales67.3
 67.4
Gross profit32.7
 32.6
Selling, general and administrative expenses28.0
 27.2
Amortization of intangibles0.8
 1.0
Restructuring expense0.2
 
Income from operations3.7
 4.5
Loss on extinguishment and modification of debt0.1
 
Interest expense, net1.4
 1.5
Income before income tax provision2.2
 3.0
Income tax provision1.5
 0.8
Net income0.7
 2.2
Loss attributable to the noncontrolling interest
 
Net income attributable to ARC0.8% 2.2%
    
EBITDA (2)
12.0% 12.7%
Adjusted EBITDA (2)
12.9% 13.3%
(1)Column does not foot due to rounding.
(2)See "Non-GAAP Financial Measures" following "Results of Operations" for more information related to our Non-GAAP disclosures.

Fiscal Year Ended December 31, 2019 Compared to Fiscal Year Ended December 31, 2018
Net Sales
Net sales in 2019 decreased 4.6%, compared to 2018. The decrease in net sales was due primarily to declines in our print-based service offerings and equipment sales.
CDIM. Sales of CDIM services in 2019 decreased $5.9 million, or 2.8%, compared to 2018. The decrease in sales of CDIM services were driven by a lack of demand for our traditional printing services, particularly in the construction space, offset partially by our non-traditional printing services such as color imaging for retail, promotion and marketing projects. CDIM services represented 54% and 53% of total net sales for 2019 and 2018, respectively.
MPS. Sales of MPS services in 2019 decreased $5.5 million or 4.3%, due to the decline in print volumes from existing customers. Our MPS offering delivers value to our customers by optimizing their print infrastructure primarily during the first year after joining us as a customer. Sales reductions associated with a decline in print volume are typically offset by new customer acquisitions and expansion of MPS services within existing customers. Revenues from MPS services sales represented approximately 32% of total net sales for 2019 and 2018.
The number of MPS accounts grew to approximately 10,900 as of December 31, 2019, an increase of approximately 400 locations compared to December 31, 2018. Maintaining MPS revenue performance has always required the acquisition of new customers to offset print declines caused by optimizing our customers’ print environments. In recent years, additional secular print declines in office printing have increased across the industry, primarily driven by environmental sustainability initiatives. Thus, to maintain stable revenue performance in this business line, we have focused our sales organization on acquiring more clients and a wider variety of clients to offset these secular declines.

AIM. Year-over-year sales of AIM services increased by $1.0 million, or 7.3%, in 2019, compared to 2018. The growth in AIM was primarily driven by sales of solutions for building owners and facility managers. We are driving an expansion of our


addressable market for AIM services by targeting building owners and facilities managers that require on-demand access to legacy documents to operate their assets efficiently.
Equipment and Supplies. Equipment and Supplies sales decreased by $8.0 million, or 16.8%, in 2019, compared to 2018, primarily due to a decrease in equipment sales in China. Changes in Equipment and Supplies sales are largely driven by the timing of replacements of aging equipment fleets for customers who prefer to own their equipment. Equipment and Supplies sales represented approximately 10% of total net sales for 2019 and approximately 12% for 2018. Equipment and Supplies sales derived from UNIS Document Solutions Co. Ltd (“UDS”), our Chinese joint venture, were $19.6 million in 2019, as compared to $25.6 million in 2018. Traditionally, our customers in China have exhibited a preference for owning print and imaging related equipment opposed to using equipment through onsite services arrangements, although recent changes in the market may be indicative of a shift in procurement practices. We do not anticipate growth in Equipment and Supplies sales due to the softening of the Chinese market as well as our focus on growing MPS sales and converting sales contracts to MPS agreements.
Gross Profit
Gross profit decreased to $125.2 million in 2019, compared to $130.9 million in 2018. Gross margin increased to 32.7% in 2019, compared to 32.6% in 2018, on a net sales decrease of $18.4 million.
The slight increase in our gross margins in 2019 was primarily driven by gross margin improvement initiatives we commenced in late 2018 and the cost saving activities we initiated in connection with the restructuring plan, described below.
Selling, General and Administrative Expenses
Selling, general and administrative expenses decreased by $1.9 million or 1.7% in 2019 compared to 2018.
General and administrative expenses in 2019 decreased by $1.3 million or 2.0% compared to 2018. This decrease in expenses was driven by a moderation of health costs in 2019 as compared to 2018 and a reduction in bonuses in 2019 resulting from the decline in our 2019 financial performance.
Year-over-year sales and marketing expenses decreased by $0.6 million in 2019 compared to 2018, due to an optimization of our sales organization as a result of the decline in sales.
Amortization of Intangibles
Amortization of intangibles of $3.1 million in 2019 decreased compared to 2018, primarily due to the completed amortization of certain customer relationships related to historical acquisitions.
Restructuring Expense
To better align our costs and resources with demand for our current portfolio of services and products, we initiated a restructuring plan in the third quarter of 2019. This restructure included a reduction in sales and marketing infrastructure for ancillary technology services, the optimization of regional and corporate organization structure and labor force, and the implementation of system and equipment upgrades to increase operational efficiency. The expense for this restructuring totaled $0.7 million in 2019, see Note 3, Restructuring Expenses to our Condensed Consolidated Financial Statements, for further information.
Loss on extinguishment and modification of debt
On December 17, 2019 we entered into an amendment (the "2019 Amendment") to our Credit Agreement, dated November 20, 2014 ("Credit Agreement"), with Wells Fargo Bank. The 2019 Amendment increased the maximum aggregate principal amount of revolving loans (“Revolving Loans”) under the Credit Agreement from $65 million to $80 million. Proceeds of a portion of the Revolving Loans drawn under the Credit Agreement were used to fully repay the $49.5 million term loan that was then outstanding under the Credit Agreement (the "Term Loan"). Therefore, we wrote-off $0.4 million in unamortized deferred financing fees related to the extinguished Term Loan.
Interest Expense, Net
Net interest expense totaled $5.2 million in 2019, compared to $5.9 million in 2018. The decrease in 2019 compared to 2018 was due to our continued pay down of our long-term debt.


Income Taxes

We recorded an income tax provision of $5.7 million in relation to a pretax income of $8.6 million for 2019, which resulted in an effective income tax rate of 66.8%. Excluding the impact of valuation allowances, Internal Revenue Code Section 162(m), and other discrete tax items, our effective income tax rate would have been 31.9%.

We recorded an income tax provision of $3.3 million in relation to a pretax income of $12.1 million for 2018, which resulted in an effective income tax rate of 27.6%. Excluding the impact of valuation allowances and other discrete tax items, our effective income tax rate would have been 30.4%.
Noncontrolling Interest
Net income attributable to noncontrolling interest represents 35% of the income of our Chinese joint venture with UDS and its subsidiaries, which together comprise our Chinese joint-venture operations.
Net Income Attributable to ARC
Net income attributable to ARC was $3.0 million in 2019, as compared to $8.9 million in 2018. The change in net income attributable to ARC in 2019 versus the prior year is primarily due to the decline in net sales.
Non-GAAP Financial Measures.
EBITDA and related ratios presented in this report are supplemental measures of our performance that are not required by or presented in accordance with accounting principles generally accepted in the United States of America (“GAAP”). These measures are not measurements of our financial performance under GAAP and should not be considered as alternatives to net income, income from operations, or any other performance measures derived in accordance with GAAP or as an alternative to cash flows from operating, investing or financing activities as a measure of our liquidity.
EBITDA represents net income before interest, taxes, depreciation and amortization. EBITDA margin is a non-GAAP measure calculated by dividing EBITDA by net sales.
We have presented EBITDA and related ratios because we consider them important supplemental measures of our performance and liquidity. We believe investors may also find these measures meaningful, given how our management makes use of them. The following is a discussion of our use of these measures.
We use EBITDA to measure and compare the performance of our operating segments. Our operating segments’ financial performance includes all of the operating activities except debt and taxation which are managed at the corporate level for U.S. operating segments. We use EBITDA to compare the performance of our operating segmentsdivisions and to measure performance for determining consolidated-level compensation. In addition, we use EBITDA to evaluate potential acquisitions and potential capital expenditures.
EBITDA and related ratios have limitations as analytical tools, and should not be considered in isolation, or as a substitute for analysis of our results as reported under GAAP. Some of these limitations are as follows:
They do not reflect our cash expenditures, or future requirements for capital expenditures and contractual commitments;
They do not reflect changes in, or cash requirements for, our working capital needs;
They do not reflect the significant interest expense, or the cash requirements necessary, to service interest or principal payments on our debt;
Although depreciation and amortization are non-cash charges, the assets being depreciated and amortized will often have to be replaced in the future, and EBITDA does not reflect any cash requirements for such replacements; and


Other companies, including companies in our industry, may calculate these measures differently than we do, limiting their usefulness as comparative measures.
Because of these limitations, EBITDA and related ratios should not be considered as measures of discretionary cash available to us to invest in business growth or to reduce our indebtedness. We compensate for these limitations by relying primarily on our GAAP results and using EBITDA and related ratios only as supplements.
Our presentation of adjusted net income and adjusted EBITDA over certain periods is an attempt to provide meaningful comparisons to our historical performance for our existing and future investors. The unprecedented changes in our end markets over the past several years have required us to take measures that are unique in our history and specific to individual circumstances. Comparisons


inclusive of these actions make normal financial and other performance patterns difficult to discern under a strict GAAP presentation. Each non-GAAP presentation, however, is explained in detail in the reconciliation tables below.
Specifically, we have presented adjusted net income attributable to ARC and adjusted earnings per share attributable to ARC shareholders for the years ended December 31, 2016, 20152019 and 20142018 to reflect the exclusion of loss on extinguishment and modification of debt, goodwill impairment, restructuring expense, trade secret litigation costs, and changes in the valuation allowances related to certain deferred tax assets and other discrete tax items. This presentation facilitates a meaningful comparison of our operating results for the years ended December 31, 2016, 20152019 and 2014.2018. We believe these chargeschanges were the result of the then current macroeconomic environment, our capital restructuring, or other items which are not indicative of our actual operating performance.
We have presented adjusted EBITDA for the years ended December 31, 2016, 20152019 and 20142018 to exclude loss on extinguishment and modification of debt, goodwill impairment, trade secret litigation costs, restructuring expense, and stock-based compensation expense. The adjustment of EBITDA for these items is consistent with the definition of adjusted EBITDA in our credit agreement;Credit Agreement; therefore, we believe this information is useful to investors in assessing our financial performance.
The following is a reconciliation of cash flows provided by operating activities to EBITDA and net (loss) income attributable to ARC Document Solutions, Inc. shareholders:
EBITDA: 
 Year Ended December 31,
(In thousands)2016 2015 2014
Cash flows provided by operating activities$53,142
 $59,981
 $50,012
Changes in operating assets and liabilities, net of effect of business acquisitions3,918
 4,905
 4,438
Non-cash expenses, including depreciation, amortization and restructuring(104,559) 32,502
 (47,019)
Income tax (benefit) provision(4,364) (69,432) 2,348
Interest expense, net5,996
 6,974
 14,560
Income attributable to the noncontrolling interest(366) (348) (156)
Depreciation and amortization31,751
 33,661
 34,135
EBITDA(14,482) 68,243
 58,318


 Year Ended December 31,
(In thousands)2019 2018
Cash flows provided by operating activities$52,781
 $54,964
Changes in operating assets and liabilities(9,479) (6,916)
Non-cash expenses(8,558) (6,434)
Income tax provision5,724
 3,334
Interest expense, net5,226
 5,880
Loss attributable to the noncontrolling interest175
 146
EBITDA$45,869
 $50,974

The following is a reconciliation of net (loss) income attributable to ARC Document Solutions, Inc. shareholders to EBITDA and adjustedAdjusted EBITDA:
 Year Ended December 31,
(In thousands)2016 2015 2014
Net (loss) income attributable to ARC Document Solutions, Inc. shareholders$(47,865) $97,040
 $7,275
Interest expense, net5,996
 6,974
 14,560
Income tax (benefit) provision(4,364) (69,432) 2,348
Depreciation and amortization31,751
 33,661
 34,135
EBITDA(14,482) 68,243
 58,318
Loss on extinguishment of debt208
 282
 5,599
Goodwill impairment73,920
 
 
Trade secret litigation costs (1)

 34
 3,766
Restructuring expense (2)
7
 89
 777
Stock-based compensation2,693
 3,512
 3,802
Adjusted EBITDA$62,346
 $72,160
 $72,262

(1) On February 1, 2013, we filed a civil complaint against a competitor and a former employee in the Superior Court of California for Orange County, which alleged, among other claims, the misappropriation of ARC trade secrets; namely, proprietary customer lists that were used to communicate with ARC customers in an attempt to unfairly acquire their business. In prior litigation with the competitor based on related facts, in 2007 the competitor entered into a settlement agreement and stipulated judgment, which included an injunction. We instituted this suit to stop the defendant from using similar unfair business practices against us in the Southern California market. The case proceeded to trial in May 2014, and a jury verdict was entered for the defendants. In the first quarter of 2015, we entered into a settlement and paid the defendant. Legal fees associated with the litigation were recorded as selling, general and administrative expense.

(2) In October 2012, we initiated a restructuring plan which included the closure or downsizing of the Company's service center locations, as well as a reduction in headcount. Restructuring expenses in 2016, 2015 and 2014 primarily consist of revised estimated lease termination and obligation costs resulting from facilities closed in 2013.
 Year Ended December 31,
(In thousands)2019 2018
Net income attributable to ARC Document Solutions, Inc. shareholders$3,015
 $8,873
Interest expense, net5,226
 5,880
Income tax provision5,724
 3,334
Depreciation and amortization31,904
 32,887
EBITDA45,869
 50,974
Loss on extinguishment and modification of debt389
 
Restructuring expense660
 
Stock-based compensation2,459
 2,445
Adjusted EBITDA$49,377
 $53,419
The following is a reconciliation of net (loss) income margin attributable to ARC to EBITDA margin and adjustedAdjusted EBITDA margin:
 Year Ended December 31, Year Ended December 31,
 2016 (1) 2015 2014 (1) 2019 2018
Net (loss) income margin attributable to ARC (11.8)% 22.6 % 1.7%
Net income margin attributable to ARC 0.8% 2.2%
Interest expense, net 1.5
 1.6
 3.4
 1.4
 1.5
Income tax (benefit) provision (1.1) (16.2) 0.6
Income tax provision 1.5
 0.8
Depreciation and amortization 7.8
 7.9
 8.1
 8.3
 8.2
EBITDA margin (3.6) 15.9
 13.8
 12.0
 12.7
Loss on extinguishment of debt 0.1
 0.1
 1.3
Goodwill impairment 18.2
 
 
Trade secret litigation costs 
 
 0.9
Loss on extinguishment and modification of debt 0.1
 
Restructuring expense 
 
 0.2
 0.2
 
Stock-based compensation 0.7
 0.8
 0.9
 0.6
 0.6
Adjusted EBITDA margin 15.3 % 16.8 % 17.1% 12.9% 13.3%
 
(1)Column does not foot due to rounding.



The following is a reconciliation of net (loss) income attributable to ARC Document Solutions, Inc. shareholders to adjustedAdjusted net income and Adjusted earnings per share attributable to ARC Document Solutions, Inc. shareholders:
  Year Ended December 31,
(In thousands, except per share amounts) 2016 2015 2014
Net (loss) income attributable to ARC Document Solutions, Inc. shareholders $(47,865) $97,040
 $7,275
Loss on extinguishment of debt 208
 282
 5,599
Goodwill impairment 73,920
 
 
Restructuring expense 7
 89
 777
Trade secret litigation costs 
 34
 3,766
Income tax benefit related to above items (13,419) (158) (3,953)
Deferred tax valuation allowance and other discrete tax items 247
 (80,513) (1,657)
Adjusted net income attributable to ARC Document Solutions, Inc. shareholders $13,098
 $16,774
 $11,807
Actual:      
(Loss) earnings per share attributable to ARC Document Solutions, Inc. shareholders:      
Basic $(1.04) $2.08
 $0.16
Diluted $(1.04) $2.04
 $0.15
Weighted average common shares outstanding:      
Basic 45,932
 46,631
 46,245
Diluted 45,932
 47,532
 47,088
Adjusted:      
Earnings per share attributable to ARC Document Solutions, Inc. shareholders:      
Basic $0.29
 $0.36
 $0.26
Diluted $0.28
 $0.35
 $0.25
Weighted average common shares outstanding:      
Basic 45,932
 46,631
 46,245
Diluted 46,561
 47,532
 47,088


  Year Ended December 31,
(In thousands, except per share data) 2019 2018
Net income attributable to ARC Document Solutions, Inc. shareholders $3,015
 $8,873
Loss on extinguishment and modification of debt 389
 
Restructuring expense 660
 
Income tax benefit related to above items (273) 
Deferred tax valuation allowance and other discrete tax items 3,006
 (341)
Adjusted net income attributable to ARC Document Solutions, Inc. shareholders $6,797
 $8,532
Actual:    
Earnings per share attributable to ARC Document Solutions, Inc. shareholders:    
Basic $0.07
 $0.20
Diluted $0.07
 $0.20
Weighted average common shares outstanding:    
Basic 44,997
 44,918
Diluted 45,083
 45,050
Adjusted:    
Earnings per share attributable to ARC Document Solutions, Inc. shareholders:    
Basic $0.15
 $0.19
Diluted $0.15
 $0.19
Weighted average common shares outstanding:    
Basic 44,997
 44,918
Diluted 45,083
 45,050


Results of Operations
       2016 Versus 2015 2015 Versus 2014
 Year Ended December 31, Increase (decrease) Increase (decrease)
(In millions, except percentages)2016 (1) 2015 (1) 2014 (1) $(1) % $(1) %
CDIM$212.5
 $221.2
 $219.8
 $(8.7) (3.9)% $1.4
 0.6 %
MPS131.8
 144.2
 141.3
 (12.4) (8.6)% 2.9
 2.1 %
AIM14.0
 13.2
 10.8
 0.8
 6.0 % 2.4
 22.2 %
Total services sales$358.3
 $378.6
 $371.9
 $(20.3) (5.4)% $6.7
 1.8 %
Equipment and Supplies Sales48.0
 50.0
 51.9
 (2.0) (4.1)% (1.9) (3.7)%
Total net sales$406.3
 $428.7
 $423.8
 $(22.3) (5.2)% $4.9
 1.2 %
Gross profit$133.2
 $148.1
 $144.3
 $(14.9) (10.0)% $3.8
 2.6 %
Selling, general and administrative expenses$100.2
 $107.3
 $107.7
 $(7.1) (6.6)% $(0.4) (0.4)%
Amortization of intangibles$4.8
 $5.6
 $6.0
 $(0.8) (14.3)% $(0.4) (6.7)%
Goodwill impairment$73.9
 $
 $
 $73.9
 100.0 % $
  %
Restructuring expense$
 $0.1
 $0.8
 $(0.1) (92.1)% $(0.7) (87.5)%
Loss on extinguishment of debt$0.2
 $0.3
 $5.6
 $(0.1) (26.2)% $(5.3) (94.6)%
Interest expense, net$6.0
 $7.0
 $14.6
 $(1.0) (14.0)% $(7.6) (52.1)%
Income tax (benefit) provision$(4.4) $(69.4) $2.3
 $65.1
 (93.7)% $(71.7) (3,117.4)%
Net (loss) income attributable to ARC$(47.9) $97.0
 $7.3
 $(144.9) (149.3)% $89.7
 1,228.8 %
Adjusted net income attributable to ARC$13.1
 $16.8
 $11.8
 $(3.7) (21.9)% $5.0
 42.4 %
Cash flows provided by operating activities$53.1
 $60.0
 $50.0
 $(6.8) (11.4)% $10.0
 20.0 %
EBITDA$(14.5) $68.2
 $58.3
 $(82.7) (121.2)% $9.9
 17.0 %
Adjusted EBITDA$62.3
 $72.2
 $72.3
 $(9.8) (13.6)% $(0.1) (0.1)%
(1)Column does not foot due to rounding.



The following table provides information on the percentages of certain items of selected financial data as a percentage of net sales for the periods indicated:
 As Percentage of Net Sales
 Year Ended December 31,
 2016(1) 2015(1) 2014 (1)
Net Sales100.0 % 100.0 % 100.0 %
Cost of sales67.2
 65.4
 66.0
Gross profit32.8
 34.6
 34.0
Selling, general and administrative expenses24.7
 25.0
 25.4
Amortization of intangibles1.2
 1.3
 1.4
Goodwill impairment18.2
 
 
Restructuring expense
 
 0.2
(Loss) income from operations(11.3) 8.2
 7.0
Other income, net
 
 
Loss on extinguishment of debt0.1
 0.1
 1.3
Interest expense, net1.5
 1.6
 3.4
(Loss) income before income tax (benefit) provision(12.8) 6.5
 2.3
Income tax (benefit) provision(1.1) (16.2) 0.6
Net (loss) income(11.7) 22.7
 1.8
Income attributable to the noncontrolling interest(0.1) (0.1) 
Net (loss) income attributable to ARC(11.8)% 22.6 % 1.7 %
      
EBITDA(3.6)% 15.9 % 13.8 %
Adjusted EBITDA15.3 % 16.8 % 17.1 %
(1)Column does not foot due to rounding.
Fiscal Year Ended December 31, 2016 Compared to Fiscal Year Ended December 31, 2015
Net Sales
Net sales in 2016 decreased 5.2%, compared to 2015. The decrease in net sales was due primarily to declines in our print-based service offerings.
CDIM. CDIM services in 2016 decreased $8.7 million, or 3.9%, compared to 2015. The decrease in sales of CDIM services was primarily due to the continued reduction in demand for printed construction drawings and related services driven by the ongoing adoption of technology replacing traditional print-based service offerings. Also contributing to the decline in CDIM was a decline in color printing services which was primarily driven by a color service location closure in our United Kingdom operations. These declines outpaced sales increases in our cloud and mobile document services such as SKYSITE®. CDIM services represented 52% of total net sales for both the year ended December 31, 2016 and 2015.
MPS. MPS services in 2016 decreased $12.4 million or 8.6%, due primarily to a national MPS account that did not renew its agreement with us, following a merger, at the end of 2015. Also contributing to the decline was the continued optimization of our customers' in-house print environment driving a decrease in print volumes, which was partially offset by new MPS placements in 2016. Our MPS offering delivers value to customers by optimizing their print infrastructure, which in turn, will lower their print volume over time. Sales reductions associated with a decline in print volume are offset by new customer acquisitions and expansion of MPS services within existing customers. Revenues from MPS Services represented approximately 32% of total net sales for 2016, compared to approximately 34% during 2015, respectively.
The number of MPS accounts has grown to approximately 9,400 as of December 31, 2016, an increase of approximately 400 locations compared to December 31, 2015. While MPS is subject to temporary performance fluctuations based on the loss or acquisition of large clients, we believe there is an opportunity for MPS sales growth in the future due to the value that we bring to our customers and the desire to reduce costs in the AEC/O industry.


We intend to continue the expansion of our MPS offering through our regional sales force and through our national accounts group "Global Solutions." Our Global Solutions sales force has established long-term contract relationships with 25 of the largest 100 AEC/O firms. MPS services are driven in large part by the number of customer employees at an office as that drives office printing and copying.
AIM. Year-over-year sales of AIM Services increased by $0.8 million, or 6.0%, in 2016, compared to 2015. The growth in AIM services was driven by new customer engagements. We are focused on achieving growth in AIM, as we believe we have developed a valuable solution to offer our existing AEC/O customers and other customers that wish to leverage the benefits of the service, which we believe will result in a long-term growth area for us. We are driving an expansion of our addressable market for AIM by targeting building owners and facilities managers that require on-demand legacy documents to operate their assets efficiently.
Equipment and Supplies Sales. Equipment and Supplies Sales decreased by $2.0 million, or 4.1% in 2016, primarily due to a decline in equipment sales in the U.S. during 2016. Changes in Equipment and Supplies Sales are largely driven by the timing of replacements of aging equipment fleets for customers who prefer to own their equipment. Equipment and Supplies Sales represented approximately 12% of total net sales for both the year ended December 31, 2016 and 2015. Equipment and Supplies Sales derived from UNIS Document Solutions Co. Ltd (“UDS”), our Chinese business venture, were $20.8 million in 2016, as compared to $20.9 million in 2015. In the long term we do not anticipate growth in Equipment and Supplies Sales in the United States or China, as we are placing more focus on growth in AIM and MPS sales and converting sales contracts to MPS agreements.
Gross Profit
Gross profit and gross margin decreased to $133.2 million, and 32.8%, in 2016, compared to $148.1 million, and 34.6%, in 2015, on a sales decrease of $22.3 million.
The decline in our gross margins in 2016 was primarily driven by the impact of lower revenue reducing our ability to leverage the fixed portion of our overhead and labor costs.
Selling, General and Administrative Expenses
Selling, general and administrative expenses decreased by $7.1 million or 6.6% in 2016 compared to 2015.
General and administrative expenses in 2016 decreased $2.6 million or 4.2% compared to 2015. The reduction in expenses was primarily due to cost reduction initiatives undertaken in 2016 and a decline in stock-based compensation expense, which were partially offset by investments in general and administrative staff to support our new technology-enabled offerings.
Year-over-year sales and marketing expenses decreased $4.5 million in 2016 compared to 2015. Decreases in sales and marketing expenses was primarily due to a reduction in sales compensation as a result of our sales decrease.
Amortization of Intangibles
Amortization of intangibles of $4.8 million in 2016 decreased compared to 2015, primarily due to the completed amortization of certain customer relationships related to historical acquisitions.
Goodwill impairment
At June 30, 2016, we determined that there were sufficient indicators to trigger an interim goodwill impairment analysis. Our analysis indicated that five of our eight reporting units, four in the United States and one in Canada, had a goodwill impairment as of June 30, 2016. Accordingly, the Company recorded a pretax, non-cash charge in 2016 to reduce the carrying value of goodwill by $73.9 million.
See Note 4, “Goodwill and other Intangibles Resulting From Business Acquisitions” for further information regarding the process of assessing goodwill impairment.





Restructuring Expense
Restructuring expenses totaled $7 thousand in 2016, primarily consisting of revised estimated lease termination and obligation costs resulting from facilities closed in 2013.
See Note 3, “Restructuring Expenses” for further information.
Loss on extinguishment of debt
As of December 31, 2016, we have paid $54.0 million in aggregate principal of our $175.0 million Term Loan Credit Agreement, which was $19.0 million above our required principal payments since the inception of the credit agreement. Principal payments of $22.0 million in 2016 resulted in a loss on extinguishment of debt of $0.2 million in for the year ended December 31, 2016.
Interest Expense, Net
Net interest expense totaled $6.0 million in 2016, compared to $7.0 million in 2015. The decrease was primarily as a result of the early extinguishment of our long-term debt as described above.
Income Taxes
We recorded an income tax benefit of $4.4 million in relation to pretax loss of $51.9 million for 2016, which resulted in an effective income tax rate of 8.4%.
Our low effective tax rate was primarily related to $41.3 million of goodwill impairment related to historical stock acquisitions which cannot be deducted for income tax purposes until the related stock is disposed of. Excluding the impact of the goodwill impairment, our 2016 effective income tax rate would have been 39.9%.
We continue to carry a $1.3 million valuation allowance against certain deferred tax assets as of December 31, 2016.
Our gross deferred tax assets remain available to us for use in future years until they fully expire, which based on forecasted continuing profitability, we estimate that it is more likely than not that future earnings will be sufficient to realize certain of our deferred tax assets. As of December 31, 2016, we had approximately $79.9 million of consolidated federal, $96.6 million of state and $2.6 million of foreign net operating loss and charitable contribution carryforwards available to offset future taxable income, respectively. The federal net operating loss carryforward began in 2011 and will begin to expire in varying amounts between 2031 and 2034. The charitable contribution carryforward began in 2011 and will begin to expire in varying amounts between 2017 and 2021. The state net operating loss carryforwards expire in varying amounts between 2017 and 2034. The foreign net operating loss carryforwards begin to expire in varying amounts beginning in 2017.
Noncontrolling Interest
Net income attributable to noncontrolling interest represents 35% of the income of UDS and its subsidiaries, which together comprise our Chinese joint-venture operations.
Net (Loss) Income Attributable to ARC
Net (loss) income attributable to ARC was $(47.9) million in 2016, as compared to $97.0 million in 2015. The decrease in net income attributable to ARC in 2016 versus the prior year is primarily due to the goodwill impairment charge in 2016 and the reversal of the valuation allowance on certain of our deferred tax assets in 2015.
EBITDA
EBITDA margin decreased to (3.6)% in 2016, as compared to 15.9% in 2015. Excluding the effect of the loss on extinguishment of debt, goodwill impairment, legal fees associated with trade secret litigation, restructuring expense and stock-based compensation, adjusted EBITDA margin decreased to 15.3% in 2016, as compared to 16.8% in 2015. The decrease in EBITDA margin was due to the declines in revenue and gross margin described above.
Fiscal Year Ended December 31, 2015 Compared to Fiscal Year Ended December 31, 2014
Net Sales
Net sales in 2015 increased 1.2%. The increase in net sales was due to higher sales activity in all service sales categories compared to prior year, as further explained below.


CDIM. CDIM services in 2015 increased $1.4 million, or 0.6%, compared to 2014. The increase in sales was primarily due to growth in our specialized color printing services as a result of our continued focus on the expansion and enhancement of our color service offering to both our AEC/O and non-AEC/O customer base. Also contributing to our growth was increased sales in our cloud and mobile document services such as SKYSITE. These increases outpaced sales declines resulting from reduced demand for printed construction drawings driven by the ongoing adoption of technology replacing traditional print-based service offerings. CDIM services represented 52% of total net sales for both the year ended December 31, 2015 and 2014.
MPS. MPS services in 2015 increased $2.9 million or 2.1%. Revenues from MPS Services represented approximately 34% of total net sales for 2015, compared to approximately 33% during 2014, respectively. The number of MPS accounts as of December 31, 2015 was approximately 9,000, an increase of approximately 500 locations compared to December 31, 2014, due primarily to growth in new MPS placements in which customers outsource their entire printing function to us.
AIM. Year-over-year sales of AIM Services increased by $2.4 million, or 22.2%, in 2015, compared to 2014. The growth in AIM was driven by new customer engagements and the opening of dedicated AIM service centers in various U.S. locations.
Equipment and Supplies Sales. Equipment and Supplies Sales decreased by $1.9 million, or 3.7% in 2015, due to a decline in equipment sales in the U.S. during 2015. This decrease was partially offset by a non-recurring increase in equipment sales in the Chinese market. Equipment and Supplies Sales represented approximately 12% of total net sales for both the year ended December 31, 2015 and 2014. Equipment and Supplies Sales derived from UDS were $20.9 million in 2015, as compared to $19.3 million in 2014.
Gross Profit
Gross profit and gross margin increased to $148.1 million, and 34.6%, in 2015, compared to $144.3 million, and 34.0%, in 2014, on a sales increase of $4.9 million.
We were able to achieve expansion of our gross margins of 60 basis points in 2015 due primarily to: (1) a decline in material costs driven by a shift in our business mix in 2015, including a decrease in lower-margin equipment and supplies sales, (2) overall increased sales that allow us to better leverage our fixed costs and labor, and (3) margin expansion programs at our service centers and customer MPS locations.
Selling, General and Administrative Expenses
Selling, general and administrative expenses decreased by $0.4 million or 0.4% in 2015 compared to 2014.
General and administrative expenses in 2015 decreased $0.4 million or 0.7% compared to the same period in 2014. The reduction in expenses was primarily due to trade secret litigation costs incurred in prior year, which were partially offset by investments in general and administrative staff to support our new technology-enabled offerings.
Year-over-year sales and marketing expenses remained consistent in 2015 compared to 2014. Increases in sales and marketing expenses driven by our continued investment in our sales team and sales initiatives, which included: (1) hiring of new sales and sales administrative personnel, (2) expanded training of new and existing sales personnel to implement specific sales initiatives supporting our MPS, AIM, and other technology-enabled offerings and (3) expanded marketing and advertising campaigns to support our newer product offerings such as SKYSITE and AIM were offset by lower sales commissions.
Amortization of Intangibles
Amortization of intangibles of $5.6 million in 2015 had a slight decrease in 2015 compared to 2014, primarily due to the completed amortization of certain customer relationships related to historical acquisitions.
Restructuring Expense
Restructuring expenses totaled $0.1 million in 2015, primarily consisting of revised estimated lease termination and obligation costs resulting from facilities closed in 2013.



Loss on extinguishment of debt
As of December 31, 2015, we had paid $32.0 million in aggregate principal since the inception of our $175.0 million Term Loan Credit Agreement, which was $14.5 million more than the required principal payments for the year ended December 31, 2015. The $14.5 million pay down of the term loan resulted in a loss on the early extinguishment of debt of $0.3 million in 2015.
Interest Expense, Net
Net interest expense totaled $7.0 million in 2015, compared to $14.6 million in 2014. The decrease was primarily due to the refinancing of our previous Term B Loan Facility with an effective interest rate of 6.25% into a Term A Loan Facility in November 2014, which has an effective interest rate of 2.50% at December 31, 2015.
Income Taxes
We recorded an income tax benefit of $69.4 million on pretax income of $28.0 million for 2015.
Our 2015 income tax benefit was primarily due to the reversal of the valuation allowance on certain of our deferred tax assets. At September 30, 2015, as a result of sustained profitability in the U.S. evidenced by three years of earnings and forecasted continuing profitability, we determined it was more likely than not future earnings would be sufficient to realize deferred tax assets in the U.S. Accordingly we reversed most of our U.S.valuation allowance resulting in non-cash income tax benefit of $80.7 million in 2015. We continued to carry a $1.3 million valuation allowance against certain deferred tax assets as of December 31, 2015.
Our 2015 effective income tax rate would have been 39.3% after excluding valuation allowance reversals and certain nondeductible stock based compensation.
Our gross deferred tax assets remain available to us for use in future years until they fully expire. As of December 31, 2015, we had approximately $83.1 million of consolidated federal, $100.6 million of state and $1.9 million of foreign net operating loss and charitable contribution carryforwards available to offset future taxable income, respectively. The federal net operating loss carryforward began in 2011 and will expire in varying amounts between 2031 and 2034. The charitable contribution carryforward began in 2009 and will expire in varying amounts between 2016 and 2020. The state net operating loss carryforwards expire in varying amounts between 2016 and 2034. The foreign net operating loss carryforwards begin to expire in varying amounts beginning in 2016.
Noncontrolling Interest
Net income attributable to noncontrolling interest represents 35% of the income of UDS and its subsidiaries, which together comprise our Chinese operations.
Net Income Attributable to ARC
Net income attributable to ARC was $97.0 million in 2015, as compared to $7.3 million in 2014. The increase in net income attributable to ARC in 2015 versus the prior year period is primarily due to the reversal of a previously established income tax valuation allowance and increased sales.
EBITDA
EBITDA margin increased to 15.9% in 2015, as compared to 13.8% in 2014. Excluding the effect of stock-based compensation, trade secret litigation costs, restructuring expense, and loss on extinguishment of debt, adjusted EBITDA margin decreased to 16.8% in 2015, as compared to 17.1% in 2014. The increase in EBITDA was due primarily to the increase in gross margins described above.
Quarterly Results of Operations
The following table sets forth certain quarterly financial data for the eight quarters ended December 31, 2016. This quarterly information has been prepared on the same basis as the annual financial statements and, in our opinion, reflects all adjustments necessary for a fair presentation of the information for the periods presented. Operating results for any quarter are not necessarily indicative of results for any future period.


  Quarter Ended (In thousands, except percentages)
  Mar. 31, June 30, Sept. 30, Dec. 31, Mar. 31, June 30, Sept. 30, Dec. 31,
  2016 2015
CDIM $53,665
 $54,860
 $53,228
 $50,758
 $54,643
 $58,835
 $54,710
 $52,987
MPS 33,231
 34,055
 32,796
 31,729
 35,877
 37,134
 35,923
 35,310
AIM 3,739
 3,666
 3,154
 3,460
 2,805
 3,367
 3,751
 3,296
Total service revenue 90,635
 92,581
 89,178
 85,947
 93,325
 99,336
 94,384
 91,593
Equipment and Supplies Sales 12,915
 11,189
 11,265
 12,611
 10,994
 14,053
 12,034
 12,946
Total net sales $103,550
 $103,770
 $100,443
 $98,558
 $104,319
 $113,389
 $106,418
 $104,539
Quarterly sales as a % of annual sales 25.5% 25.5% 24.7% 24.3% 24.3% 26.5% 24.8% 24.4%
Gross profit $33,737
 $36,392
 $32,730
 $30,384
 $36,021
 $40,859
 $35,943
 $35,301
Gross margin 32.6% 35.1% 32.6% 30.8% 34.5% 36.0% 33.8% 33.8%
Income from operations $6,066
 $(64,268) $6,677
 $5,794
 $7,003
 $12,274
 $8,748
 $7,088
EBITDA $13,979
 $(56,503) $14,423
 $13,619
 $15,609
 $20,527
 $17,042
 $15,065
Net income (loss) attributable to ARC $2,574
 $(55,904) $2,841
 $2,624
 $4,436
 $9,257
 $80,286
 $3,061
Income (loss) per share attributable to ARC shareholders:                
Basic $0.06
 $(1.22) $0.06
 $0.06
 $0.10
 $0.20
 $1.72
 $0.07
Diluted $0.05
 $(1.22) $0.06
 $0.06
 $0.09
 $0.19
 $1.69
 $0.06
The following is a reconciliation of EBITDA to net income (loss) for each respective quarter.
  Quarter Ended (In thousands)
  Mar. 31, June 30, Sept. 30, Dec. 31, Mar. 31, June 30, Sept. 30, Dec. 31,
  2016 2015
EBITDA $13,979
 $(56,503) $14,423
 $13,619
 $15,609
 $20,527
 $17,042
 $15,065
Interest expense, net (1,446) (1,526) (1,563) (1,461) (1,857) (1,939) (1,679) (1,499)
Income tax (provision) benefit (1,969) 10,015
 (2,162) (1,520) (761) (811) 73,338
 (2,334)
Depreciation and amortization (7,990) (7,890) (7,857) (8,014) (8,555) (8,520) (8,415) (8,171)
Net income (loss) attributable to ARC $2,574
 $(55,904) $2,841
 $2,624
 $4,436
 $9,257
 $80,286
 $3,061
We believe that quarterly revenues and operating results may vary significantly in the future and that quarter-to-quarter comparisons of our results of operations are not necessarily indications of future performance. In addition, our quarterly operating results, particularly those of our CDIM offerings, are typically affected by seasonal factors, primarily the number of working days in a quarter and the holiday season in the fourth quarter. Therefore, historically, in regards to our service offerings, our fourth quarter has generally been the slowest and the least profitable. While our CDIM business is still influenced by the nature of building cycles, our remaining offerings are less so. MPS Services are driven by the production of office documents and our customer's desire to improve business processes and reduce print management costs. We recorded a goodwill impairment charge of $73.9 million during the quarter ended June 30, 2016. We reversed our valuation allowance against certain deferred tax assets of $76.1 million, $3.3 million, and $1.5 million during the quarters ended September 30, 2015, June 30, 2015, and March 31, 2015, respectively.
We believe inflation has not had a significant effect on our operations. Price increases for raw materials, such as paper and fuel charges, typically have been, and we expect will continue to be, passed on to customers in the ordinary course of business.


Liquidity and Capital Resources
Our principal sources of cash have been cash flows from operations and borrowings under our debt and lease agreements. Our recent historical uses of cash have been for ongoing operations, payment of principal and interest on outstanding debt obligations, capital expenditures and stock repurchases.
We continually assess our capital allocation strategy, including decisions relating to dividends, stock repurchases, capital expenditures, and debt pay-downs.  In December 2019, our Board of Directors approved a quarterly cash dividend of one cent per common share payable on February 28, 2020.  We expect to continue to pay quarterly cash dividends at or above the level approved in December 2019.  The timing, declaration and payment of future dividends, however, falls within the discretion of the Company’s Board of Directors and will depend upon many factors, including the Company’s financial condition and earnings, the capital requirements of the Company’s business, restrictions imposed by applicable law and any other factors the board of directors deems relevant from time to time.
On May 1, 2019, our Board of Directors approved a stock repurchase program that authorized us to purchase up to $15.0 million of the Company's outstanding common stock through March 31, 2021. Purchases may be made from time to time in the open market at prevailing market prices or in privately negotiated transactions.  During the year ended December 31, 2019, we repurchased 1.3 million in common stock for a total purchase price of $1.9 million.
Total cash and cash equivalents as of December 31, 20162019 was $25.2 million.$29.4 million. Of this amount, $13.6$15.8 million was held in foreign countries, with $11.7$12.7 million held in China. Repatriation of some of our cash and cash equivalents in foreign countries could be subject to delay for local country approvals and could have potential adverse tax consequences. As a result of holding cash and cash equivalents outside of the U.S., our financial flexibility may be reduced.
Supplemental information pertaining to our historical sources and uses of cash is presented as follows and should be read in conjunction with our Consolidated Statements of Cash Flows and notes thereto included elsewhere in this report.



 Year Ended December 31, Year Ended December 31,
(In thousands) 2016 2015 2014 2019 2018
Net cash provided by operating activities $53,142
 $59,981
 $50,012
 $52,781
 $54,964
Net cash used in investing activities $(10,996) $(13,656) $(13,796) $(12,244) $(14,235)
Net cash used in financing activities $(39,796) $(44,207) $(40,771) $(40,433) $(38,700)

Operating Activities
Cash flows from operations are primarily driven by sales and net profit generated from these sales, excluding non-cash charges.
The overall decrease in cash flows from operations in 20162019 was primarily as a result of the declinedecrease in profitability as well as the timing of salesin 2019 and cash collections, partially offset by the timing of cash outlays related to accounts payable and accrued expenses, partially offset by the timing of sales and the reduction in our interest expense resulting from the reduction in principalcollection of our Term A Loan Facility.those sales. Days sales outstanding (“DSO”) increased to 55was 50 days as of December 31, 2016 from 522019 and 53 days as of December 31, 2015.2018. We continue our focus on the timely collection of our accounts receivable.
The overall increase in cash flows from operations in 2015 was primarily due to the reduction in our interest expense resulting from both our debt refinancing in 2014, and reduction in principal of our Term A Loan Facility. DSO remained at 52 days as of December 31, 2015 and 2014.
Investing Activities
Net cash used in investing activities was primarily related to capital expenditures. We incurred capital expenditures totaling $12.1 million, $14.2$12.9 million and $13.3$14.9 million, in 2016, 20152019 and 2014,2018, respectively. The changedecrease in capital expenditures from 20152018 to 20162019 is driven by the timing of new MPS placements,equipment purchases, and whether such equipment is leased or purchased with available cash. The increasecash, as well as the addition of leasehold improvements in capital expenditures from 2014 to 2015, was primarily due totwo of our decision to purchase more equipment in the second and third quarters of 2015 rather than leasing equipment to take advantage of vendor rebates. largest facilities during 2018.
As we continue to foster our relationships with credit providers and obtain attractive lease rates, we have increasingly chosen to lease rather than purchase equipment in the future.equipment.
Financing Activities
Net cash of $39.8$40.4 million used in financing activities in 20162019 primarily relates to payments on our debt agreements and capital leases and common stockleases. The increase in cash flows used in financing activities was primarily due to share repurchases made pursuant to our stock repurchase program which commenced during the first quarter of 2016. As of December 31, 2016, we have paid $54.0 million in aggregate principal since the inception of our $175.0 million Term Loan Credit Agreement. Principal payments made were $19.0 million more than the required principal payments since the inception of the agreement. In addition, we purchased approximately 1.3 million shares of our Company's outstanding common stock for $5.3 million pursuant to our stock repurchase program in 2016.described above.
Our cash position, working capital, and debt obligations as of December 31, 2016, 20152019 and 20142018 are shown below and should be read in conjunction with our Consolidated Balance Sheets and notes thereto contained elsewhere in this report.
 


December 31, December 31,
(In thousands)2016 2015 2014
(In Thousands) 2019 2018
Cash and cash equivalents$25,239
 $23,963
 $22,636
 $29,425
 $29,433
Working capital$44,892
 $40,031
 $20,664
 $20,008
 $34,425
         
Borrowings from term loan facility (1) (2)
$120,911
 $141,414
 $170,560
Borrowings from credit agreement (1) (2) $60,000
 $79,444
Other debt obligations36,262
 29,978
 30,885
 46,157
 47,748
Total debt obligations$157,173
 $171,392
 $201,445
 $106,157
 $127,192

(1)
Net of deferred financing fees of $1,039, $1,5860 and $2,440$556 at December 31, 2016, 20152019 and 2014,2018, respectively.
(2)
Includes $1.060.0 million of revolving loans outstanding under Term A Loan Facilityour Credit Agreement at December 31, 2016.2019.
The increasedecrease of $4.9$14.4 million in working capital in 20162019 was primarily due to the adoption of Accounting Standards Codification (“ASC”) 842, Leases, that required operating leases to be recognized as a reduction in accrued expensesright-of-use asset and an increase in casha corresponding short-term and cash equivalents of $1.3 million. The decrease in accrued expenses was due to the timing of income tax payments, a settlement payment of $1.0 million in the second quarter of 2016 and the timing of interest payments related to our Term A Loan Facility.long-term liability. To manage our working capital, we chiefly focus on our DSO and monitor the aging of our accounts receivable, as receivables are the most significant element of our working capital.
We believe that our current cash and cash equivalents balance of $25.2$29.4 million, availability under our revolving credit facility, availability under our equipment lease lines, and cash flows provided by operations should be adequate to cover the next twelve months of working capital needs, debt service requirements consisting of scheduled principal and interest payments, and planned capital expenditures, to the extent such items are known or are reasonably determinable based on current business and market conditions. In addition, we may elect to finance certain of our capital expenditure requirements through borrowings under our revolving credit facility, which had outstanding borrowings of $1.0 million as of See “December 31, 2016Debt Obligations, excluding contingent reimbursement obligations for undrawn standby letters of credit described below that were issued under this facility. See “Debt Obligations” section for further information related to our revolving credit facility.
We generate the majority of our revenue from sales of services and products to the AEC/O industry. As a result, our operating results and financial condition can be significantly affected by economic factors that influence the AEC/O industry, such as non-residential and residential construction spending. Additionally, a general economic downturn may adversely affect the ability of


our customers and suppliers to obtain financing for significant operations and purchases, and to perform their obligations under their agreements with us. We believe that credit constraints in the financial markets could result in a decrease in, or cancellation of, existing business, could limit new business, and could negatively affect our ability to collect our accounts receivable on a timely basis.
While we have not been actively seeking growth through acquisition, during the last three years, the executive team continues to selectively evaluate potential acquisitions.
Debt Obligations
Term A and Revolving Loan FacilityCredit Agreement
On November 20, 2014December 17, 2019, we entered into a Credit Agreementan amendment (the “Term A Credit Agreement”"2019 Amendment") with Wells Fargo Bank, National Association, as administrative agent and the lenders party thereto.
The Term A Credit Agreement provides for the extension of term loans (“Term Loans”) in an aggregate principal amount of $175.0 million, the entirety of which was disbursed on the Closing Date in order to pay outstanding obligations under the Company’s Term Loanour Credit Agreement, dated as of DecemberNovember 20, 2013. 2014 ("Credit Agreement") with Wells Fargo Bank.
The Credit Agreement also provides for2019 Amendment increased the extension of revolving loans (“Revolving Loans”) in an aggregate principal amount not to exceed $30.0 million. The Revolving Loan facility under the Term A Credit Agreement replaces the Company’s Credit Agreement dated as of January 27, 2012. The Company may request incremental commitments to themaximum aggregate principal amount of Term Loans and Revolving Loans available under the Credit Agreement by an amount notfrom $65 million to exceed $75.0 million in$80 million. Proceeds of a portion of the aggregate. Unless an incremental commitment to increase the Term Loan or provide a new term loan matures at a later date, the obligationsRevolving Loans drawn under the Credit Agreement mature on November 20, 2019.were used to fully repay the $49.5 million term loan that was then outstanding under the Credit Agreement (the "Term Loan").
The 2019 Amendment also modified certain tests we are required to meet in order to pay dividends, repurchase stock and make other restricted payments. In order to make such payments which are permitted subject to certain customary conditions set forth in the Credit Agreement, the amount of all such payments will be limited to $15 million during any twelve-month period. Per the 2019 Amendment, when calculating the fixed charge coverage ratio we may now exclude up to $10 million of such restricted payments that would otherwise constitute fixed charges in any twelve month period.
As of December 31, 2019, our borrowing availability under the Revolving Loan commitment was $17.8 million, after deducting outstanding letters of credit of $2.2 million and an outstanding Revolving Loan balance of $60.0 million.
Loans borrowed under the Term A Credit Agreement bear interest, in the case of LIBOR rate loans, at a per annum rate equal to the applicable LIBOR rate, plus a margin ranging from 1.50%1.25% to 2.50%1.75%, based on the Company’sour Total Leverage Ratio (as defined in the Term A Credit Agreement). Loans borrowed under the Term A Credit Agreement that are not LIBOR rate loans bear interest at a per annum rate equal to (i) the greatest of (A) the Federal Funds Rate plus 0.50%, (B) the one month LIBOR rate plus


1.00% per annum, and (C) the rate of interest announced, from time to time, by Wells Fargo Bank, National Association as its “prime rate,” plus (ii) a margin ranging from 0.50%0.25% to 1.50%0.75%, based on our Company’s Total Leverage Ratio.
We will pay certain recurring fees with respect to the credit facility,Credit Agreement, including administration fees to the administrative agent.
Subject to certain exceptions, including in certain circumstances, reinvestment rights, the loans extended under the Term A Credit Agreement are subject to customary mandatory prepayment provisions with respect to: the net proceeds from certain asset sales; the net proceeds from certain issuances or incurrences of debt (other than debt permitted to be incurred under the terms of the Term A Credit Agreement); the net proceeds from certain issuances of equity securities; and net proceeds of certain insurance recoveries and condemnation events of our Company.events.
The Term A Credit Agreement contains customary representations and warranties, subject to limitations and exceptions, and customary covenants restricting the ability (subject to various exceptions) of our Companyus and itsour subsidiaries to: incur additional indebtedness (including guarantee obligations); incur liens; sell certain property or assets; engage in mergers or other fundamental changes; consummate acquisitions; make investments; pay dividends, other distributions or repurchase equity interest of our Companyus or itsour subsidiaries; change the nature of their business; prepay or amend certain indebtedness; engage in certain transactions with affiliates; amend theirour organizational documents; or enter into certain restrictive agreements. In addition, the Term A Credit Agreement contains financial covenants which requires us to maintain (i) at all times, a Total Leverage Ratio in an amount not to exceed 3.25 to 1.00 through the Company’s fiscal quarter ending September 30, 2016, and thereafter, in an amount not to exceed 3.002.75 to 1.00; and (ii) a Fixed Charge Coverage Ratio (as defined in the Term A Credit Agreement), as amended on June 24, 2016, the Company is required to maintain, as of the last day of each fiscal quarter, an amount not less than 1.15 to 1.00. The Company wasWe were in compliance with itsour covenants as of December 31, 2016,2019, and isare currently forecasted to remain in compliance with itsour covenants for the remainder of the term of the agreement.
On February 5, 2016, the Term A Credit Agreement was amended to exclude up to $15.0 million of stock repurchases from the calculation of the Company's Fixed Charge Coverage Ratio, provided that those stock repurchases are consummated in accordance with the other terms and conditions of the agreement.Agreement.
The Term A Credit Agreement contains customary events of default, including with respect to: nonpayment of principal, interest, fees or other amounts; failure to perform or observe covenants; material inaccuracy of a representation or warranty when made; cross-default to other material indebtedness; bankruptcy, insolvency and dissolution events; inability to pay debts; monetary judgment defaults; actual or asserted invalidity or impairment of any definitive loan documentation, repudiation of guaranties or subordination terms; certain ERISA related events; or a change of control.

The obligations of the Company’sour subsidiary that is the borrower under the Credit Agreement are guaranteed by the Companyus and each of our other United States domestic subsidiary of the Company.subsidiaries. The Credit Agreement and any interest rate protection and other hedging arrangements provided by


any lender party to the Credit FacilityAgreement or any affiliate of such a lender are secured on a first priority basis by a perfected security interest in substantially all of the borrower’s, the Company’sours and each guarantor’s assets (subject to certain exceptions).
Term B Loan Facility

On December 20, 2013, we entered into a Term Loan Credit Agreement (the “Term B Loan Credit Agreement”) among ARC, as borrower, JPMorgan Chase Bank., N.A, as administrative agent and as collateral agent, and the lenders party thereto. Concurrently with the Company’s entry into the Term A Credit Agreement described above, the Company paid in full and terminated the Term B Loan Credit Agreement resulting in a loss on early extinguishment of debt of $5.6 million in 2014.
Term Loan Credit Agreement and Senior Secured Credit Facilities

The following table sets forth the outstanding balance, borrowing capacity and applicable interest rate under the term loan credit agreement and senior secured credit facilities.Credit Agreement.
 
  December 31, 2016
  Balance Available
Borrowing
Capacity
 Interest
Rate
  (Dollars in thousands)
Term A Loan Facility $121,000
 $
 2.86%
Revolving Loan Facility Under Term A Credit Agreement (1)
 950
 26,949
 2.64%
  $121,950
 $26,949
  


  December 31, 2019
  Balance Available
Borrowing
Capacity
 Interest
Rate
  (Dollars in thousands)
Revolving Loans (1)
 $60,000
 $17,844
 3.63%

 (1) Term A loan facilityRevolving Loan available borrowing capacity, net of $2.1$2.2 million of outstanding standby letters of credit as of December 31, 20162019.
Capital Leases
As of December 31, 2016,2019, we had $36.2$46.2 million of capital lease obligations outstanding, with a weighted average interest rate of 5.6%4.9% and maturities between 20172020 and 2021.
Other Notes Payable
As of December 31, 2016, we had $31.0 thousand of notes payable outstanding, with an average interest rate of 10.7% and maturities through 2019. These notes are collateralized by equipment previously purchased.2025.
Off-Balance Sheet Arrangements
As of December 31, 20162019, we did not have any off-balance-sheet arrangements as defined in Item 303(a)(4)(ii) of Regulation S-K.
Contractual Obligations and Other Commitments
Our future contractual obligations as of December 31, 2016, are as follows:
  Total Less than
1 year
 1 to 3 years 3 to 5 years More than
5 years
  (In thousands)
Debt obligations (1)
 $121,981
 $14
 $121,967
 $
 $
Capital lease obligations 36,231
 13,759
 17,612
 4,860
 
Interest on long-term debt and capital leases 11,030
 4,995
 5,884
 151
 
Operating leases 47,156
 15,281
 18,669
 9,991
 3,215
Total $216,398
 $34,049
 $164,132
 $15,002
 $3,215

(1) Excludes deferred financing fees of $1,039 as of December 31, 2016.

Operating Leases. We have entered into various non-cancelable operating leases primarily related to facilities, equipment and vehicles used in the ordinary course of business.
Contingent Transaction Consideration. We have entered into earnout obligations in connection with prior acquisitions. If the acquired businesses generate sales and/or operating profits in excess of predetermined targets, we are obligated to make additional cash payments in accordance with the terms of such earnout obligations. As of December 31, 2016, we recorded liabilities related to future earnout payments consummated subsequent to the adoption of ASC 805, Business Combinations, of $0.4 million. Liabilities related to future earnout payments are carried at fair value, and any changes in fair value at each reporting period, are recognized in our consolidated statement of operations.
Critical Accounting Policies
Our management prepares financial statements in conformity with GAAP. When we prepare these financial statements, we are required to make estimates and assumptions that affect the reported amounts of assets and liabilities and the disclosure of contingent assets and liabilities at the date of the financial statements and the reported amounts of revenues and expenses during the reporting period. On an on-going basis, we evaluate our estimates and judgments, including those related to accounts receivable, inventories, deferred tax assets, goodwill and intangible assets, long-lived assets and long-lived assets.leases. We base our estimates and judgments on historical experience and on various other factors that we believe to be reasonable under the circumstances, the results of which form the basis for our judgments about the carrying values of assets and liabilities that are not readily apparent from other sources. To the extent that there are material differences between these estimates and actual results, our future financial statement presentation, financial condition, results of operations and cash flows will be affected. We believe that the accounting policies discussed below are critical to understanding our historical and future performance, as these policies relate to the more significant areas involving management's judgments and estimates.


Goodwill Impairment
In connection with acquisitions, we apply the provisions of ASC 805, Business Combinations, using the acquisition method of accounting. The excess purchase price over the fair value of net tangible assets and identifiable intangible assets acquired is recorded as goodwill.
In accordance with ASC 350, Intangibles - Goodwill and Other, we assess goodwill for impairment annually as of September 30, and more frequently if events and circumstances indicate that goodwill might be impaired. During 2016, we performed an interim goodwill impairment analysis as of June 30, 2016 in addition to its annual goodwill impairment analysis as of September 30, 2016.
At June 30, 2016, we determined that there were sufficient indicators to trigger an interim goodwill impairment analysis. The indicators included, among other factors: (1) the underperformance against plan of our reporting units, (2) a revision of our forecasted future earnings, and (3) a decline in the Company's market capitalization in 2016. The underperformance against plan of our reporting units and the resulting revision of our forecasted future earnings was driven by: (a) a larger than expected decline in our print-related sales which began during the second quarter of 2016 due to an acceleration in the adoption of new technology replacing printed documents in our industry, (b) the lack of new national customer acquisitions, which had been expected based on historical customer acquisition rates, and (c) lower than expected growth derived from our cloud-based digital document management solutions. Based on currently available information, we do not believe that the trend we have identified to replace traditional print-based document reproduction and management with digital document solutions is temporary, and we anticipate that such declines will continue to impact the Company’s net sales in the foreseeable future.
Our interim goodwill impairment analysis indicated that five of our eight reporting units, four in the United States and one in Canada, failed step one of the impairment analysis; however, step two of the analysis was subject to finalization of the implied fair value of goodwill. The preliminary results of step two of the goodwill impairment analysis indicated that our goodwill was impaired by approximately $73.9 million. Accordingly, we recorded a pretax, non-cash charge for the three and six months ended June 30, 2016 to reduce the carrying value of goodwill by $73.9 million. We completed step two of the analysis in the third quarter of 2016 with no change to the previous estimate.
At September 30, 2016, we2019, the Company performed our annualits assessment and determined that goodwill was not impaired. The resulting analysis showed one reporting unit, which had previously recognized an impairment in our interim goodwill impairment analysis, failing step one of the analysis, but no additional impairment of the related goodwill was required as of September 30, 2016 or December 31, 2016.
Goodwill impairment testing is performed at the reporting unit level. Goodwill is assigned to reporting units at the date the goodwill is initially recorded. Once goodwill has been assigned to reporting units, it no longer retains its association with a particular acquisition, and all of the activities within a reporting unit, whether acquired or internally generated, are available to support the value of the goodwill. During the second quarter of 2016, in connection with an operationally focused reorganization of certain of our reporting units, one additional reporting unit was added. As such, the goodwill of the former reporting units affected was reassigned to the new reporting unit based on their relative fair values and represented less than one percent of the Company's goodwill balance at the time.
Goodwill impairment testing is a two-step process. Step one involves comparing the fair value of our reporting units to their carrying amount. If the carrying amount of a reporting unit is greater than zero and its fair value is greater than its carrying amount, there is no impairment. If the reporting unit’s carrying amount is greater than the fair value, the second step must be completed to measure the amount of impairment, if any. Step two involves calculating the implied fair value of goodwill by deducting the fair value of all tangible and intangible assets, excluding goodwill, of the reporting unit from the fair value of the reporting unit as determined in step one. The implied fair value of goodwill determined in this step is compared to the carrying value of goodwill. If the implied fair value of goodwill is less than the carrying value of goodwill, an impairment loss is recognized equal to the difference.
We determine the fair value of our reporting units using an income approach. Under the income approach, we determined fair value based on estimated discounted future cash flows of each reporting unit. Determining the fair value of a reporting unit is judgmental in nature and requires the use of significant estimates and assumptions, including revenue growth rates and EBITDA margins, discount rates and future market conditions, among others.
Our projections are driven, in part,
In 2017 we elected to early-adopt ASU 2017-04 which simplifies subsequent goodwill measurement by industry data gatheredeliminating step two from third parties, including projected growth rates of the AEC/O industry by segment (i.e. residential and non-residential) and anticipated GDP growth rates, as well as company-specific data such as estimated composition of our customer base (i.e. non-AEC/O vs. AEC/O, residential vs. non- residential), historical revenue trends, and EBITDA margin performance of our reporting units. Our revenue projections for each of ARC’s reporting units includegoodwill impairment test.


the estimated respective customer composition for each reporting unit, year-to-date revenue at the time of the goodwill impairment analysis, and projected growth rates for the related customer types. Although we rely on a variety of internal and external sources in projecting revenue, our relative reliance on each source or trend changes from year to year. In 2012 and into 2013, we noted a continued divergence between our historic revenue growth rates and AEC/O non-residential construction growth rates, as well as the “dilution” of traditional reprographics as the Company’s dominant business line. Therefore, we increased our reliance upon internal sources for our short-term and long-term revenue forecasts. Once the forecasted revenue was established for each of the reporting units based on the process noted above, using the current year EBITDA margin as a base line, we forecasted future EBITDA margins. In general, our EBITDA margins are significantly affected by (1) revenue trends and (2) cost management initiatives. Revenue trends impact our EBITDA margins because a significant portion of our cost of sales are considered relatively fixed therefore an increase in forecasted revenue (particularly when combined with any cost management or productivity enhancement initiatives) would result in meaningful gross margin expansion. Similarly, a significant portion of our selling, general, and administrative expenses are considered fixed. Hence, in forecasting EBITDA margins, significant reliance was placed on the historical impact of revenue trends on EBITDA margin.
As of September 30, 2016, the estimated fair values of our reporting units were based upon their respective projected EBITDA margins, which were anticipated to vary from annual declines to increases up to 100 basis points for the periods analyzed. These cash flows were discounted using a weighted average cost of capital ranging from 10% to 12%, depending upon the size and risk profile of the reporting unit. We considered market information in assessing the reasonableness of the fair value under the income approach described above.
The results of step one of the latest annual goodwill impairment test, as of September 30, 2016,2019, were as follows:

(Dollars in thousands)
Number of
Reporting
Units
 
Representing
Goodwill of
No goodwill balance5
 $
Reporting units failing step one that continue to carry a goodwill balance1
 17,637
Fair value of reporting unit exceeds its carrying value by more than 100%2
 $121,051
 8
 $138,688
The goodwill balances reflected above are net of the $73.9 million goodwill impairment recognized in the second quarter of 2016.
(Dollars in thousands)
Number of
Reporting
Units
 
Representing
Goodwill of
No goodwill balance6
 $
Fair value of reporting units exceeds their carrying values by more than 100%2
 121,051
 8
 $121,051
Based upon a sensitivity analysis, a reduction of approximately 50 basis points of projected EBITDA in 20172019 and beyond, assuming all other assumptions remain constant, no additional reporting units would proceed to step two of the analysis, although the change would result in an additionalno further impairment charge of approximately $1.1 million.goodwill.
Based upon a separate sensitivity analysis, a 50 basis point increase to the weighted average cost of capital would result in no additional reporting units proceeding to step two of the analysis, although the change would result in a further impairment of approximately $2.4 million.goodwill.
Given the current economic environment, the changing document and printing needs of our customers and the uncertainties regarding the effect on our business, there can be no assurance that the estimates and assumptions made for purposes of our goodwill impairment testing in 20162019 will prove to be accurate predictions of the future. If our assumptions, including forecasted EBITDA of certain reporting units, are not achieved, we may be required to record additional goodwill impairment charges in future periods, whether in connection with our next annual impairment testing in the third quarter of 2017,2020, or on an interim basis, if any such change constitutes a triggering event (as defined under ASC 350, Intangibles - Goodwill and Other) outside of the quarter when we regularly perform our annual goodwill impairment test. It is not possible at this time to determine if any such future impairment charge would result or, if it does, whether such charge would be material.
Revenue Recognition
We applyIn May 2014, the provisions of ASC 605,Financial Accounting Standards Board ("FASB") issued Accounting Standards Update ("ASU") 2014-09, Revenue Recognitionfrom Contracts with Customers (Topic 606). In general, weThe guidance requires entities to recognize revenuerevenues when (i) persuasive evidence of an arrangement exists, (ii) shipment of products has occurredpromised goods or services have been rendered, (iii)are transferred to customers in an amount that reflects the sales price chargedconsideration that is fixedexpected to be received in exchange for those goods or determinableservices. In addition, Topic 606 provides guidance on the recognition of costs related to obtaining and (iv) collectionfulfilling customer contracts.

On January 1, 2018, we adopted Topic 606 using the modified retrospective method applied to those contracts which were not completed as of January 1, 2018.  Results for reporting periods beginning after January 1, 2018 are presented under Topic 606, while prior period amounts are not adjusted and continue to be reported in accordance with the Company's historical accounting. The adoption of Topic 606 did not result in an adjustment to retained earnings in our consolidated balance sheet as of January 1, 2018.
Revenue is reasonably assured. Net sales includerecognized when control of the promised goods or services is transferred to our customers, in an allowanceamount that reflects the consideration that we are expected to be entitled to in exchange for estimated sales returnsthose goods or services. We applied practical expedients related to unsatisfied performance obligations for (i) contracts with an original expected length of one year or less and discounts.(ii) contracts for which the Company recognizes revenue at the amount to which it has the right to invoice for services performed.
We recognize revenues
CDIM consists of professional services and software services to (i) re-produce and distribute large-format and small-format documents in either black & white or color (“Ordered Prints”) and (ii) specialized graphic color printing. Substantially all the Company’s revenue from CDIM comes from professional services to re-produce Ordered Prints. Sales of Ordered Prints are initiated through a customer order or quote and MPS servicesare governed by established terms and conditions agreed upon at the onset of the customer relationship. Revenue is recognized when services have been rendered, while revenues from the saleperformance obligation under the terms of equipment and suppliesa contract with a customer are recognized upon deliverysatisfied; generally, this occurs with the transfer of control of the re-produced Ordered Prints. Transfer of control occurs at a specific point-in-time, when the Ordered Prints are delivered to the customer’s site or handed to the customer for walk in orders. Revenue is measured as the amount of consideration we expect to receive in exchange for transferring goods or upon customer pickup.providing services. Taxes collected concurrent with revenue-producing activities are excluded from revenue.
MPS consists of placement, management, and optimization of print and imaging equipment in the customers' offices, job sites, and other facilities. MPS relieves the Company’s customers of the burden of purchasing print equipment and related supplies and maintaining print devices and print networks, and shifts their costs to a “per-use” basis. MPS is supported by our hosted proprietary technology, Abacus®, which allows our customers to capture, control, manage, print, and account for their documents. Under its MPS contracts, the Company is paid a fixed rate per unit for each print produced (per-use), often referred to as a “click charge”. MPS sales are driven by the ongoing print needs of the Company’s customers at their facilities. Upon the issuance of


ASC 842, Leases, the Company concluded that certain of its MPS arrangements, which had previously been accounted for as service revenue under ASC 606, Revenue from Contracts with Customers, are accounted for as operating leases under ASC 842. The pattern of revenue recognition for the Company's MPS revenue has remained substantially unchanged following the adoption of ASC 842. See Note 8, Leasing, for additional information.
AIM, combines software and professional services to facilitate the capture, management, access and retrieval of documents and information that have been produced in the past. AIM includes our hosted SKYSITE software to organize, search and retrieve documents, as well as the provision of services that include the capture and conversion of hardcopy and electronic documents into digital files (“Scanned Documents”), and their cloud-based storage and maintenance. Sales of AIM professional services, which represent substantially all revenue for AIM, are initiated through a customer order or proposal and are governed by established terms and conditions agreed upon at the onset of the customer relationship. Revenue is recognized when the performance obligation under the terms of a contract with a customer are satisfied; generally, this occurs with the transfer of control of the digital files. Transfer of control occurs at a specific point-in-time, when the Scanned Documents are delivered to the customer either through SKYSITE or through electronic media. Revenue is measured as the amount of consideration we expect to receive in exchange for transferring goods or providing services. Taxes collected concurrent with revenue-producing activities are excluded from revenue.

Equipment and Supplies sales consist of reselling printing, imaging, and related equipment (“Goods”) to customers primarily in architectural, engineering and construction firms. Sales of Equipment and Supplies are initiated through a customer order and are governed by established terms and conditions agreed upon at the onset of the customer relationship. Revenue is recognized when the performance obligations under the terms of a contract with a customer are satisfied; generally, this occurs with the transfer of control of the Goods. Transfer of control occurs at a specific point-in-time, when the Goods are delivered to the customer’s site. Revenue is measured as the amount of consideration we expect to receive in exchange for transferring goods or providing services. Taxes collected concurrent with revenue-producing activities are excluded from revenue. We have experienced minimal customer returns or refunds and does not offer a warranty on equipment that it is reselling.

Leases
We recognize revenues from AIM services when such services have been renderedlease assets and corresponding lease liabilities for all operating and finance leases on our Consolidated Balance Sheets, excluding short-term leases (leases with terms of 12 months or less) as they relatedescribed under ASU No. 2016-02, Leases (Topic 842). Some of our long-term operating lease agreements include options to scanning services, "digital shipping" and managed file transfer. Revenues derived from our AIM Services include hosted software licensing activities,extend, which are recognized ratablyalso factored into the recognition of their respective assets and liabilities when appropriate based on management’s assessment of the probability that the options will be exercised. Lease payments are discounted using the rate implicit in the lease, or, if not readily determinable, a third-party secured incremental borrowing rate based on information available at lease commencement. Additionally, certain of our lease agreements include escalating rents over the termlease terms which, under Topic 842, results in rent being expensed on a straight-line basis over the life of the license.
Welease that commences on the date we have established contractual pricing for certain large national customer accounts. These contracts generally establish uniform pricing at all service centers for Global Solutions. Revenues earned from our Global Solutions are recognizedthe right to control the property.  Finance leases were not impacted by the adoption of ASC 842, as finance lease liabilities and the corresponding ROU assets were already recorded in the same manner as non-Global Solutions revenues.
Management provides for returns, discounts and allowances based on historic experience and adjusts such allowances as considered necessary. To date, such provisions have been withinbalance sheet under the rangeprevious guidance, ASC 840. For additional information about the impact of management’s expectations.the adoption of ASC 842, see Note 8, Leasing.
Income Taxes
Deferred tax assets and liabilities reflect temporary differences between the amount of assets and liabilities for financial and tax reporting purposes. Such amounts are adjusted, as appropriate, to reflect changes in tax rates expected to be in effect when the temporary differences reverse. A valuation allowance is recorded to reduce our deferred tax assets to the amount that is more likely than not to be realized. Changes in tax laws or accounting standards and methods may affect recorded deferred taxes in future periods.
In accordance with ASC 740-10, Income Taxes,
When establishing a valuation allowance, we evaluate the need for deferred tax asset valuation allowances based on a more likely than not standard. The ability to realize deferred tax assets depends on the ability to generate sufficient taxable income within the carryback or carryforward periods provided for in the tax law for each applicable tax jurisdiction. We consider the following possiblefuture sources of taxable income when assessing the realization of deferred tax assets:

Futuresuch as future reversals of existing taxable temporary differences;
Futuredifferences, future taxable income exclusive of reversing temporary differences and carryforwards
Taxable income in prior carryback years; and
Tax-planning tax planning strategies.

The assessment regarding whether a valuation allowance A tax planning strategy is requiredan action that: is prudent and feasible; an enterprise ordinarily might not take, but would take to prevent an operating loss or should be adjusted also considers all available positive and negative evidence factors, including but not limited to:

Nature, frequency, and severity of recent losses;
Duration of statutorytax credit carryforward periods;
Historical experience with tax attributesfrom expiring unused; and
Near- and medium-term financial outlook.

It is difficult to conclude a valuation allowance is not required when there is significant objective and verifiable negative evidence, such as cumulative losses would result in recent years. We utilize a rolling three years of actual and current year anticipated results as the primary measure of cumulative losses in recent years. The evaluationrealization of deferred tax assets requires judgment in assessingassets. In the likely future tax consequences of eventsevent we determine that have been recognized in our financial statements or tax returns and future profitability.

Our accounting forits deferred tax consequences represents our best estimate of those future events. Changes in our current estimates, due to unanticipated events or otherwise, could have a material effect on our financial condition and results of operations. At September 30, 2015 as a result of sustained profitability in the U.S. evidenced by three years of earnings and forecasted continuing profitability, we determined it wasassets, more likely than not, will not be realized in the future, earnings will be sufficientthe valuation adjustment to realizethe deferred tax assets will be charged to earnings in the U.S. Accordinglyperiod in which we reversed most of our U.S. valuation allowance resulting in non-cash income tax benefit of $80.7 million for the year ended December 31, 2015.make such a determination. We continue to carryhave a $1.3$2.3 million valuation allowance against certain deferred tax assets as of December 31, 2016.2019.
Our gross deferred tax assets remain available to us for use in future years until they fully expire, which based on forecasted continuing profitability, we estimate that it is more likely than not that future earnings will be sufficient to realize certain of our deferred tax assets. In future quarters we will continue to evaluate our historical results for the preceding twelve quarters and our future projections to determine whether we will generate sufficient taxable income to utilize our deferred tax assets, and whether a partial or full valuation allowance is required.


We calculate our current and deferred tax provision based on estimates and assumptions that could differ from the actual results reflected in income tax returns filed in subsequent years. Adjustments based on filed returns are recorded when identified.


Income taxes have not been provided on certain undistributed earnings of foreign subsidiaries because such earnings are considered to be permanently reinvested.

The amount of taxable income or loss we report to the various tax jurisdictions is subject to ongoing audits by federal, state and foreign tax authorities. OurWe estimate of the potential outcome of any uncertain tax issue is subject to management’s assessment of relevant risks, facts, and circumstances existing at that time. We use a more-likely-than-not threshold for financial statement recognition and measurement of tax positions taken or expected to be taken in a tax return. We record a liability for the difference between the benefit recognized and measured and tax position taken or expected to be taken on ourits tax return. To the extent that our assessment of such tax positions changes, the change in estimate is recorded in the period in which the determination is made. We had no unrecognized tax benefits as of December 31, 2016. We report tax-related interest and penalties as a component of income tax expense.

Recent Accounting Pronouncements
See Note 2, “SummarySummary of Significant Accounting Policies”Policies to our Consolidated Financial Statements for disclosure on recentrecently adopted accounting pronouncements.pronouncements and those not yet adopted.


Item 7A. Quantitative and Qualitative Disclosures About Market Risk
Our primary exposure to market risk is interest rate risk associated with our debt instruments. We use both fixed and variable rate debt as sources of financing. In 2014, we entered into a $175.0 million Term A Credit Agreement. Borrowings under the Term A Credit Agreement bear interest at a rate equal to an applicable margin plus a variable rate. As such, our Term A Credit Agreement exposes us to market risk for changes in interest rates. To manage our exposure to interest rate volatility associated with borrowings under our Term A Credit Agreement, we entered into interest rate cap agreements in the first quarter of 2015. We have not, and do not plan to, enter into any derivative financial instruments for trading or speculative purposes.
As of December 31, 2016, we had $158.2 million of total debt and capital lease obligations, of which approximately 23% was at a fixed rate, with the remainder at variable rates. Given our outstanding indebtedness at December 31, 2016, the effect of a 100 basis point increase in LIBOR on our interest expense would be approximately $0.9 million annually.
Although we have international operating entities, our exposure to foreign currency rate fluctuations is not significant to our financial condition or results of operations.Not applicable.

Item 8. Financial Statements and Supplementary Data
Our financial statements and the accompanying notes that are filed as part of this report are listed under “Part IV, Item 15. Financial Statements Schedules and Reports” and are set forth beginning on page F-1 immediately following the signature pages of this Annual Report on Form 10-K, except for our quarterly results of operations, which are included in Item 7 of this Annual Report on Form 10-K.

Item 9. Changes in and Disagreements with Accountants on Accounting and Financial Disclosure
None.

Item 9A. Controls and Procedures
Disclosure Controls and Procedures
We maintain disclosure controls and procedures that are designed to ensure that information required to be disclosed in our reports under the Securities Exchange Act of 1934 (“Exchange Act”) are recorded, processed, summarized, and reported within the time periods specified in the Securities and Exchange Commission’s rules and forms, and that such information is accumulated and communicated to our management, including our Chief Executive Officer and our Chief Financial Officer, as appropriate, to allow timely decisions regarding required disclosures.
Under the supervision and with the participation of our management, including our Chief Executive Officer and Chief Financial Officer we conducted an evaluation of the effectiveness of our disclosure controls and procedures (as defined in Rule 13a-15(e) and 15d-15(e) under the Securities Exchange Act of 1934) as of December 31, 2016.2019. Based on that evaluation, our Chief Executive Officer and our Chief Financial Officer concluded that as of December 31, 2016,2019, our disclosure controls and procedures were effective.
Management’s Report on Internal Control Over Financial Reporting
Management is responsible for establishing and maintaining adequate internal control over financial reporting (as defined in Rule 13a-15(f) or 15(d)-15(f) of the Exchange Act). Under the supervision and with the participation of the Company’s management, including our Chief Executive Officer and President and our Chief Financial Officer, the Company conducted an evaluation of the effectiveness of its internal control over financial reporting based upon the framework in Internal Control — Integrated


Framework (2013) issued by the Committee of Sponsoring Organizations of the Treadway Commission. Based on that evaluation, the Company’s management concluded that its internal control over financial reporting was effective as of December 31, 2016.2019.
Because of its inherent limitations, internal control over financial reporting may not prevent or detect misstatements. Projections of any evaluation of effectiveness to future periods are subject to the risk that controls may become inadequate because of changes in conditions, or that the degree of compliance with the policies or procedures may deteriorate.


Changes in Internal Control Over Financial Reporting
There were no changes to internal control over financial reporting during the quarter ended December 31, 2016,2019, that have materially affected, or are reasonably likely to materially affect, our internal control over financial reporting.
Our independent registered public accounting firm has issued an audit report on internal control over financial reporting, which appears below.




REPORT OF INDEPENDENT REGISTERED PUBLIC ACCOUNTING FIRM

To the Stockholders and the Board of Directors and Stockholders of
ARC Document Solutions, Inc.:
Walnut Creek, California
Opinion on Internal Control over Financial Reporting

We have audited the internal control over financial reporting of ARC Document Solutions Inc. and subsidiaries (the “Company”) as of December 31, 2016,2019, based on criteria established in Internal Control - Integrated Framework (2013)(2013)issued by the Committee of Sponsoring Organizations of the Treadway Commission. Commission (COSO). In our opinion, the Company maintained, in all material respects, effective internal control over financial reporting as of December 31, 2019, based on criteria established in Internal Control - Integrated Framework (2013) issued by COSO.

We have also audited, in accordance with the standards of the Public Company Accounting Oversight Board (United States) (PCAOB), the consolidated financial statements as of and for the year ended December 31, 2019, of the Company and our report dated March 12, 2020, expressed an unqualified opinion on those financial statements.

Basis for Opinion
The Company’s management is responsible for maintaining effective internal control over financial reporting and for its assessment of the effectiveness of internal control over financial reporting, included in the accompanying Management’s Report on Internal Control overOver Financial Reporting.Reporting. Our responsibility is to express an opinion on the Company’s internal control over financial reporting based on our audit. We are a public accounting firm registered with the PCAOB and are required to be independent with respect to the Company in accordance with the U.S. federal securities laws and the applicable rules and regulations of the Securities and Exchange Commission and the PCAOB.
We conducted our audit in accordance with the standards of the Public Company Accounting Oversight Board (United States).PCAOB. Those standards require that we plan and perform the audit to obtain reasonable assurance about whether effective internal control over financial reporting was maintained in all material respects. Our audit included obtaining an understanding of internal control over financial reporting, assessing the risk that a material weakness exists, testing and evaluating the design and operating effectiveness of internal control based on the assessed risk, and performing such other procedures as we considered necessary in the circumstances. We believe that our audit provides a reasonable basis for our opinion.
Definition and Limitations of Internal Control over Financial Reporting
A company'scompany’s internal control over financial reporting is a process designed by, or under the supervision of, the company's principal executive and principal financial officers, or persons performing similar functions, and effected by the company's board of directors, management, and other personnel to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles. A company'scompany’s internal control over financial reporting includes those policies and procedures that (1) pertain to the maintenance of records that, in reasonable detail, accurately and fairly reflect the transactions and dispositions of the assets of the company; (2) provide reasonable assurance that transactions are recorded as necessary to permit preparation of financial statements in accordance with generally accepted accounting principles, and that receipts and expenditures of the company are being made only in accordance with authorizations of management and directors of the company; and (3) provide reasonable assurance regarding prevention or timely detection of unauthorized acquisition, use, or disposition of the company'scompany’s assets that could have a material effect on the financial statements.
Because of theits inherent limitations, of internal control over financial reporting including the possibility of collusion or improper management override of controls, material misstatements due to error or fraud may not be preventedprevent or detected on a timely basis.detect misstatements. Also, projections of any evaluation of the effectiveness of the internal control over financial reporting to future periods are subject to the risk that the controls may become inadequate because of changes in conditions, or that the degree of compliance with the policies or procedures may deteriorate.
In our opinion, the Company maintained, in all material respects, effective internal control over financial reporting as of December 31, 2016, based on the criteria established in Internal Control - Integrated Framework (2013) issued by the Committee of Sponsoring Organizations of the Treadway Commission.
We have also audited, in accordance with the standards of the Public Company Accounting Oversight Board (United States), the consolidated financial statements and financial statement schedule as of and for the year ended December 31, 2016 of the Company and our report dated March 1, 2017 expressed an unqualified opinion on those financial statements and financial statement schedule.

/s/ DELOITTE & TOUCHE LLP

San Francisco, California
March 1, 201712, 2020











Item 9B. Other Information

None.

On March 11, 2020, the Company entered into an amendment to the Amended and Restated Executive Employment Agreement with Jorge Avalos, the Company’s Chief Financial Officer.  Pursuant to the amendment to Mr. Avalos’ employment agreement, his base salary is set at $420,000. The foregoing description of the amendment is qualified in its entirety by reference to the full text of the amendments, which is filed as Exhibit 10.43 to this Annual Report on Form 10-K.

PART III
Item 10. Directors, Executive Officers and Corporate Governance
Certain information regarding our executive officers is included in Part I, Item 1, of this Annual Report on Form 10-K under “Executive Officers of the Registrant.” All other information regarding directors, executive officers and corporate governance required by this item is incorporated herein by reference to the applicable information in the proxy statement for our 2017 annual meeting2020 Annual Meeting of stockholders,Stockholders (“2020 Annual Meeting”), which will be filed with the SEC within 120 days after our fiscal year end of December 31, 2016,2019, and is set forth under “Nominees for Director,” “Corporate Governance Profile,” “Section“Delinquent Section 16(a) Beneficial Ownership Reporting Compliance,”Reports” and in other applicable sections in the proxy statement.

Item 11. Executive Compensation
The information required by this item is incorporated herein by reference to the applicable information in the proxy statement for our 2017 annual meeting of stockholders2020 Annual Meeting and is set forth under “Executive Compensation.”
The information in the section of the proxy statement for our 2017 annual meeting2020 Annual Meeting captioned “Compensation Committee Report” is incorporated by reference herein but shall be deemed furnished, not filed and shall not be deemed to be incorporated by reference into any filing we make under the Securities Act of 1933 or the Exchange Act.

Item 12. Security Ownership of Certain Beneficial Owners and Management and Related Stockholder Matters
The information required by this item is incorporated herein by reference to the applicable information in the proxy statement for our 2017 annual meeting of stockholders2020 Annual Meeting and is set forth under “Beneficial Ownership of Voting Securities” and “Equity Compensation Plan Information.”

Item 13. Certain Relationships and Related Transactions, and Director Independence
The information required by this item is incorporated herein by reference to the applicable information in the proxy statement for our 2017 annual meeting of stockholders2020 Annual Meeting and is set forth under “Certain Relationships and Related Transactions” and “Corporate Governance Profile.”

Item 14. Principal Accountant Fees and Services
The information required by this item is incorporated herein by reference to the proxy statement for our 2017 annual meeting of stockholders2020 Annual Meeting and is set forth under “Auditor Fees.”



PART IV
Item 15. Exhibits, and Financial Statement Schedules.
(a) The following documents are filed as part of this Annual Report on Form 10-K:
(1) Financial Statements
 
Report of Independent Registered Public Accounting Firm
Consolidated Balance Sheets as of December 31, 20162019 and 20152018
Consolidated Statements of Operations for the years ended December 31, 2016, 20152019 and 20142018
Consolidated Statements of Comprehensive (Loss) Income for the years ended December 31, 2016, 20152019 and 20142018
Consolidated Statements of Equity for the years ended December 31, 2016, 20152019 and 20142018
Consolidated Statements of Cash Flows for the years ended December 31, 2016, 20152019 and 20142018
Notes to Consolidated Financial Statements
(2) Financial Statement SchedulesFinancial Statement Schedule
Schedule II — Valuation and Qualifying Accounts
All other schedules have been omitted as the required information is not present or is not present in amounts sufficient to require submission of the schedule, or because the information required is included in the Consolidated Financial Statements and notes thereto.
(3) Exhibits
See Item 15(b) below.
(b) Exhibits
The following exhibits are filed herewith as part of this Annual Report on Form 10-K or are incorporated by reference to exhibits previously filed with the SEC:
Item 16 Form 10-K Summary.
Not applicable.










Index to Exhibits
 
   
Number  Description
  
3.1
  

  
3.2
  
  
3.3
  

  
4.1
  
  
4.24.3
  
   
10.1
  
  
10.2
  

  
10.3
  
  
10.4
  

  
10.5
  

  
10.6
  
  
10.7
  
  
10.8
  
  


10.9
  
  


10.11
  
  
10.12
  
  
10.13
  
  
10.14
  
  
10.15
  
  
10.16
  


10.21
 
  


10.22
 
   
10.23
 
   
10.24
 
   
10.25
 
   
10.26
 
   
10.27
 
   
10.28
 
   
10.29
 
   
10.30
 
   
10.31
 
   
10.32
 
   
10.33
 
   
10.34
 
   


10.35
 

   


10.36
 
10.37
10.38
10.39
10.40
10.41
10.42
10.43
   
21.1
  


NumberDescription
23.1
  
  
31.1
  
  
31.2
  
  
32.1
  
  
32.2
  
  
101.INS
  XBRL Instance Document *
  
101.SCH
  XBRL Taxonomy Extension Schema *
  
101.CAL
  XBRL Taxonomy Extension Calculation Linkbase *
  
101.DEF
  XBRL Taxonomy Extension Definition Linkbase *
  
101.LAB
  XBRL Taxonomy Extension Label Linkbase *
  
101.PRE
  XBRL Taxonomy Extension Presentation Linkbase *
*Filed herewith
^Indicates management contract or compensatory plan or agreement


Item 16. Form 10-K Summary.
Not applicable.




SIGNATURES
Pursuant to the requirements of Section 13 or 15(d) of the Securities Exchange Act of 1934, the Registrant has duly caused this report to be signed on its behalf by the undersigned, thereunto duly authorized.
 
   
ARC DOCUMENT SOLUTIONS, INC.
  
By: /s/ KUMARAKULASINGAM SURIYAKUMAR
  Chairman, President and Chief Executive Officer
Date: March 1, 201712, 2020
Pursuant to the requirements of the Securities Exchange Act of 1934, this report has been signed below by the following persons on behalf of the registrant in the capacities and on the dates indicated.
 
     
Signature  Title  Date
   
/s/ KUMARAKULASINGAM SURIYAKUMAR
Kumarakulasingam Suriyakumar
  
Chairman, President and
Chief Executive Officer and Director (Principal Executive Officer)
  March 1, 201712, 2020
   
/s/ JORGE AVALOS
Jorge Avalos
  Chief Financial Officer (Principal Financial and Accounting Officer)  March 1, 201712, 2020
/s/ BRADFORD L. BROOKS
Bradford L. Brooks
DirectorMarch 12, 2020
/s/ CHERYL COOK
Cheryl Cook
DirectorMarch 12, 2020
   
/s/ THOMAS J. FORMOLO
Thomas J. Formolo
  Director  March 1, 2017
/s/ ERIBERTO SCOCIMARA
Eriberto Scocimara
DirectorMarch 1, 2017
/s/ DEWITT KERRY MCCLUGGAGE
Dewitt Kerry McCluggage
DirectorMarch 1, 2017
/s/ JAMES F. MCNULTY
James F. McNulty
DirectorMarch 1, 2017
/s/ MARK W. MEALY
Mark W. Mealy
DirectorMarch 1, 2017
/s/ MANUEL PEREZ DE LA MESA
Manuel Perez de la Mesa
DirectorMarch 1, 201712, 2020
     
/s/ JOHN G. FREELAND
John G. Freeland
  Director  March 1, 201712, 2020
/s/ DEWITT KERRY MCCLUGGAGE
Dewitt Kerry McCluggage
DirectorMarch 12, 2020
/s/ MARK W. MEALY
Mark W. Mealy
DirectorMarch 12, 2020





INDEX TO CONSOLIDATED FINANCIAL STATEMENTS
 
    
  
Report of Independent Registered Public Accounting Firm  F-2  
  
Consolidated Balance Sheets as of December 31, 20162019 and 20152018    
  
Consolidated Statements of Operations for the years ended December 31, 2016, 20152019 and 20142018    
  
Consolidated Statements of Comprehensive (Loss) Income for the years ended December 31, 2016, 20152019 and 20142018    
  
Consolidated Statements of Equity for the years ended December 31, 2016, 20152019 and 20142018    
  
Consolidated Statements of Cash Flows for the years ended December 31, 2016, 20152019 and 20142018  F-7  
  
Notes to Consolidated Financial Statements  F-8  
  
Financial Statement Schedule:
Schedule II — Valuation and Qualifying AccountsF-29




REPORT OF INDEPENDENT REGISTERED PUBLIC ACCOUNTING FIRM

To the Stockholders and Board of Directors and Stockholders of
ARC Document Solutions, Inc.:
Walnut Creek, California
Opinion on the Financial Statements
We have audited the accompanying consolidated balance sheets of ARC Document Solutions, Inc. and subsidiaries (the "Company") as of December 31, 20162019 and 2015, and2018, the related consolidated statements of operations, comprehensive (loss) income, equity, and cash flows, for each of the threetwo years in the period ended December 31, 2016. Our audits also included2019, and the related notes (collectively referred to as the "financial statements"). In our opinion, the financial statement schedule listedstatements present fairly, in all material respects, the financial position of the Company as of December 31, 2019 and 2018, and the results of its operations and its cash flows for each of the two years in the Index at Item 15. period ended December 31, 2019, in conformity with accounting principles generally accepted in the United States of America.
We have also audited, in accordance with the standards of the Public Company Accounting Oversight Board (United States) (PCAOB), the Company's internal control over financial reporting as of December 31, 2019, based on criteria established in Internal Control — Integrated Framework (2013) issued by the Committee of Sponsoring Organizations of the Treadway Commission and our report dated March 12, 2020, expressed an unqualified opinion on the Company's internal control over financial reporting. 
Change in Accounting Principle
Effective January 1, 2019, the Company adopted Financial Accounting Standards Board (FASB) Accounting Standards Codification (ASC) Topic 842, Leases (ASC 842). Effects of the application of ASC 842 are further discussed in Note 2 to the financial statements.
Basis for Opinion
These financial statements and financial statement schedule are the responsibility of the Company's management. Our responsibility is to express an opinion on the Company's financial statements and financial statement schedule based on our audits. We are a public accounting firm registered with the PCAOB and are required to be independent with respect to the Company in accordance with the U.S. federal securities laws and the applicable rules and regulations of the Securities and Exchange Commission and the PCAOB.
We conducted our audits in accordance with the standards of the Public Company Accounting Oversight Board (United States).PCAOB. Those standards require that we plan and perform the audit to obtain reasonable assurance about whether the financial statements are free of material misstatement. An audit includesmisstatement, whether due to error or fraud. Our audits included performing procedures to assess the risks of material misstatement of the financial statements, whether due to error or fraud, and performing procedures that respond to those risks. Such procedures included examining, on a test basis, evidence supportingregarding the amounts and disclosures in the financial statements. An auditOur audits also includes assessingincluded evaluating the accounting principles used and significant estimates made by management, as well as evaluating the overall presentation of the financial statement presentation.statements. We believe that our audits provide a reasonable basis for our opinion.
In our opinion, such consolidated financial statements present fairly, in all material respects, the financial position of ARC Document Solutions, Inc. and subsidiaries as of December 31, 2016 and 2015, and the results of their operations and their cash flows for each of the three years in the period ended December 31, 2016, in conformity with accounting principles generally accepted in the United States of America. Also, in our opinion, such financial statement schedule, when considered in relation to the basic consolidated financial statements taken as a whole, presents fairly, in all material respects, the information set forth therein.
We have also audited, in accordance with the standards of the Public Company Accounting Oversight Board (United States), the Company’s internal control over financial reporting as of December 31, 2016, based on the criteria established in Internal Control - Integrated Framework (2013) issued by the Committee of Sponsoring Organizations of the Treadway Commission and our report dated March 1, 2017 expressed an unqualified opinion on the Company’s internal control over financial reporting.

/s/ DELOITTE & TOUCHE LLP
San Francisco, California
March 1, 201712, 2020
We have served as the Company's auditor since 2009.


ARC DOCUMENT SOLUTIONS, INC.
CONSOLIDATED BALANCE SHEETS
(In thousands, except per share data)

 
December 31, December 31,December 31, December 31,
2016 20152019 2018
Assets      
Current assets:      
Cash and cash equivalents$25,239
 $23,963
$29,425
 $29,433
Accounts receivable, net of allowances for accounts receivable of $2,060 and $2,094
59,735
 60,085
Accounts receivable, net of allowances for accounts receivable of $2,099 and $2,016
51,432
 58,035
Inventories, net18,184
 16,972
13,936
 16,768
Prepaid expenses3,861
 4,555
4,783
 4,937
Other current assets4,785
 4,131
6,807
 6,202
Total current assets111,804
 109,706
106,383
 115,375
Property and equipment, net of accumulated depreciation of $201,192 and $202,457
60,735
 57,590
Property and equipment, net of accumulated depreciation of $210,849 and $199,480
70,334
 70,668
Right-of-use assets from operating leases41,238
 
Goodwill138,688
 212,608
121,051
 121,051
Other intangible assets, net13,202
 17,946
1,996
 5,126
Deferred income taxes72,963
 74,196
19,755
 24,946
Other assets2,185
 2,492
2,400
 2,550
Total assets$399,577
 $474,538
$363,157
 $339,716
Liabilities and Equity      
Current liabilities:      
Accounts payable$24,782
 $23,989
$23,231
 $24,218
Accrued payroll and payroll-related expenses12,219
 12,118
14,569
 17,029
Accrued expenses16,138
 19,194
20,440
 17,571
Current portion of long-term debt and capital leases13,773
 14,374
Current operating lease liabilities11,060
 
Current portion of long-term debt and finance leases17,075
 22,132
Total current liabilities66,912
 69,675
86,375
 80,950
Long-term debt and capital leases143,400
 157,018
Deferred income taxes30,296
 35,933
Long-term operating lease liabilities37,260
 
Long-term debt and finance leases89,082
 105,060
Other long-term liabilities2,148
 2,778
400
 6,404
Total liabilities242,756
 265,404
213,117
 192,414
Commitments and contingencies (Note 7)
 

 
Stockholders’ equity:      
ARC Document Solutions, Inc. stockholders’ equity:      
Preferred stock, $0.001 par value, 25,000 shares authorized; 0 shares issued and outstanding

 

 
Common stock, $0.001 par value, 150,000 shares authorized; 47,428 and 47,130 shares issued and 45,988 and 47,029 shares outstanding
47
 47
Common stock, $0.001 par value, 150,000 shares authorized; 49,189 and 48,492 shares issued and 45,228 and 45,818 shares outstanding
49
 48
Additional paid-in capital117,749
 115,089
126,117
 123,525
Retained earnings41,822
 89,687
31,969
 29,397
Accumulated other comprehensive loss(3,793) (2,097)(3,357) (3,351)
155,825
 202,726
154,778
 149,619
Less cost of common stock in treasury, 1,440 and 101 shares
5,909
 612
Less cost of common stock in treasury, 3,960 and 2,674 shares
11,410
 9,350
Total ARC Document Solutions, Inc. stockholders’ equity149,916
 202,114
143,368
 140,269
Noncontrolling interest6,905
 7,020
6,672
 7,033
Total equity156,821
 209,134
150,040
 147,302
Total liabilities and equity$399,577
 $474,538
$363,157
 $339,716
The accompanying notes are an integral part of these consolidated financial statements.


ARC DOCUMENT SOLUTIONS, INC.
CONSOLIDATED STATEMENTS OF OPERATIONS
(In thousands, except per share data)
 
Year Ended 
 December 31,
Year Ended 
 December 31,
2016 2015 20142019 2018
Service sales$358,341
 $378,638
 $371,884
$342,912
 $353,300
Equipment and supplies sales47,980
 50,027
 51,872
39,503
 47,484
Total net sales406,321
 428,665
 423,756
382,415
 400,784
Cost of sales273,078
 280,541
 279,478
257,246
 269,934
Gross profit133,243
 148,124
 144,278
125,169
 130,850
Selling, general and administrative expenses100,214
 107,280
 107,672
107,260
 109,122
Amortization of intangible assets4,833
 5,642
 5,987
3,141
 3,868
Goodwill impairment73,920
 
 
Restructuring expense7
 89
 777
660
 
(Loss) income from operations(45,731) 35,113
 29,842
Income from operations14,108
 17,860
Other income, net(72) (99) (96)(71) (81)
Loss on extinguishment of debt208
 282
 5,599
Loss on extinguishment and modification of debt389
 
Interest expense, net5,996
 6,974
 14,560
5,226
 5,880
(Loss) income before income tax (benefit) provision(51,863) 27,956
 9,779
Income tax (benefit) provision(4,364) (69,432) 2,348
Net (loss) income(47,499) 97,388
 7,431
Income attributable to noncontrolling interest(366) (348) (156)
Net (loss) income attributable to ARC Document Solutions, Inc. shareholders$(47,865) $97,040
 $7,275
Income before income tax provision8,564
 12,061
Income tax provision5,724
 3,334
Net income2,840
 8,727
Loss attributable to noncontrolling interest175
 146
Net income attributable to ARC Document Solutions, Inc. shareholders$3,015
 $8,873
        
(Loss) earnings per share attributable to ARC Document Solutions, Inc. shareholders:     
Earnings per share attributable to ARC Document Solutions, Inc. shareholders:   
Basic$(1.04) $2.08
 $0.16
$0.07
 $0.20
Diluted$(1.04) $2.04
 $0.15
$0.07
 $0.20
Weighted average common shares outstanding:        
Basic45,932
 46,631
 46,245
44,997
 44,918
Diluted45,932
 47,532
 47,088
45,083
 45,050
The accompanying notes are an integral part of these consolidated financial statements.



ARC DOCUMENT SOLUTIONS, INC.
CONSOLIDATED STATEMENTS OF COMPREHENSIVE (LOSS) INCOME
(In thousands)

 
 Year Ended 
 December 31,
 2016 2015 2014
Net (loss) income$(47,499) $97,388
 $7,431
Other comprehensive loss, net of tax     
Foreign currency translation adjustments, net of tax
(2,191) (2,116) (851)
Fair value adjustment of derivatives, net of tax
14
 (211) 
Other comprehensive loss, net of tax(2,177) (2,327) (851)
Comprehensive (loss) income(49,676) 95,061
 6,580
Comprehensive (loss) income attributable to noncontrolling interest(115) (43) 100
Comprehensive (loss) income attributable to ARC Document Solutions, Inc. shareholders$(49,561) $95,104
 $6,480
 Year Ended 
 December 31,
 2019 2018
Net income$2,840
 $8,727
Other comprehensive loss, net of tax   
Foreign currency translation adjustments, net of tax(192) (1,548)
Other comprehensive loss, net of tax(192) (1,548)
Comprehensive income2,648
 7,179
Comprehensive loss attributable to noncontrolling interest(361) (341)
Comprehensive income attributable to ARC Document Solutions, Inc. shareholders$3,009
 $7,520
The accompanying notes are an integral part of these consolidated financial statements.



ARC DOCUMENT SOLUTIONS, INC.
CONSOLIDATED STATEMENTS OF EQUITY
(In thousands, except per share data)


 ARC Document Solutions, Inc. Shareholders    
 Common Stock     Accumulated      

Shares 
Par
Value
 
Additional Paid-in
Capital
 Retained
Earnings (Deficit)
 
Other Comprehensive
Income (loss)
 
Common Stock in
Treasury
 
Noncontrolling
Interest
 Total
Balance at December 31, 201346,365
 $46
 $105,806
 $(14,628) $634
 $(168) $7,449
 $99,139
Stock-based compensation167
 

 3,532
 

 

 

 

 3,532
Issuance of common stock under Employee Stock Purchase Plan13
 

 82
 

 

 

 

 82
Stock options exercised223
 1
 1,230
 

 

 

 

 1,231
Dividends paid to noncontrolling interest    

       (486) (486)
Treasury shares32
 

 

 

 

 (240) 

 (240)
Comprehensive income (loss)

 

 

 7,275
 (795) 

 100
 6,580
Balance at December 31, 201446,800
 $47
 $110,650
 $(7,353) $(161) $(408) $7,063
 $109,838
Stock-based compensation131
 

 3,783
 

 

 

 

 3,783
Issuance of common stock under Employee Stock Purchase Plan21
 

 111
 

 

 

 

 111
Stock options exercised154
 
 673
 

 

 

 

 673
Tax deficiency from stock-based compensation    (128)         (128)
Treasury shares24 
 
 
 
 (204) 
 (204)
Comprehensive income (loss)
 
 
 97,040
 (1,936) 
 (43) 95,061
Balance at December 31, 201547,130
 $47
 $115,089
 $89,687
 $(2,097) $(612) $7,020
 $209,134
Stock-based compensation229
 

 2,693
 

 

 

 

 2,693
Issuance of common stock under Employee Stock Purchase Plan33
 

 120
 

 

 

 

 120
Stock options exercised36
 
 98
 

 

 

 

 98
Tax deficiency from stock-based compensation    (251)         (251)
Treasury shares
 

 

 

 

 (5,297) 

 (5,297)
Comprehensive (loss) income
 
 
 (47,865) (1,696) 
 (115) (49,676)
Balance at December 31, 201647,428
 $47
 $117,749
 $41,822
 $(3,793) $(5,909) $6,905
 $156,821
 ARC Document Solutions, Inc. Shareholders    
 Common Stock     Accumulated      

Shares 
Par
Value
 
Additional Paid-in
Capital
 Retained
Earnings
 Other Comprehensive
Loss
 
Common Stock in
Treasury
 
Noncontrolling
Interest
 Total
Balance at December 31, 201747,913
 $48
 $120,953
 $20,524
 $(1,998) $(9,290) $7,374
 $137,611
Stock-based compensation503
 

 2,445
 

 

 

 

 2,445
Issuance of common stock under Employee Stock Purchase Plan76
 

 127
 

 

 

 

 127
Treasury shares
 
 
 
 
 (60) 
 (60)
Comprehensive income
 
 
 8,873
 (1,353) 
 (341) 7,179
Balance at December 31, 201848,492
 $48
 $123,525
 $29,397
 $(3,351) $(9,350) $7,033
 $147,302
Stock-based compensation607
 1
 2,459
 

 

 

 

 2,460
Issuance of common stock under Employee Stock Purchase Plan90
 

 133
 

 

 

 

 133
Treasury shares

 

 

 

 

 (2,060) 

 (2,060)
Common stock cash dividends      (443)       (443)
Comprehensive income
 
 
 3,015
 (6) 
 (361) 2,648
Balance at December 31, 201949,189
 $49
 $126,117
 $31,969
 $(3,357) $(11,410) $6,672
 $150,040
The accompanying notes are an integral part of these consolidated financial statements.


ARC DOCUMENT SOLUTIONS, INC.
CONSOLIDATED STATEMENTS OF CASH FLOWS
(In thousands) 
Year Ended December 31,Year Ended December 31,
2016 2015 20142019 2018
Cash flows from operating activities        
Net (loss) income$(47,499) $97,388
 $7,431
Adjustments to reconcile net (loss) income to net cash provided by operating activities:     
Net income$2,840
 $8,727
Adjustments to reconcile net income to net cash provided by operating activities:   
Allowance for accounts receivable918
 340
 546
590
 1,083
Depreciation26,918
 28,019
 28,148
28,763
 29,019
Amortization of intangible assets4,833
 5,642
 5,987
3,141
 3,868
Amortization of deferred financing costs445
 589
 758
208
 232
Amortization of discount on long-term debt
 
 764
Goodwill impairment73,920
 
 
Stock-based compensation2,693
 3,512
 3,802
2,459
 2,445
Deferred income taxes(4,711) 10,173
 5,429
5,157
 3,128
Deferred tax valuation allowance51
 (80,669) (3,552)51
 (140)
Loss on early extinguishment of debt208
 282
 5,599
Restructuring expense, non-cash portion148
 
Loss on extinguishment and modification of debt389
 
Other non-cash items, net(716) (390) (462)(444) (314)
Changes in operating assets and liabilities, net of effect of business acquisitions:     
Changes in operating assets and liabilities:   
Accounts receivable(1,294) 729
 (6,898)6,119
 (2,767)
Inventory(1,590) (967) (2,220)2,791
 2,737
Prepaid expenses and other assets109
 2,296
 (1,830)11,828
 (1,814)
Accounts payable and accrued expenses(1,143) (6,963) 6,510
(11,259) 8,760
Net cash provided by operating activities53,142
 59,981
 50,012
52,781
 54,964
Cash flows from investing activities        
Capital expenditures(12,097) (14,245) (13,269)(12,885) (14,930)
Other1,101
 589
 (527)641
 695
Net cash used in investing activities(10,996) (13,656) (13,796)(12,244) (14,235)
Cash flows from financing activities        
Proceeds from stock option exercises98
 673
 1,227
Proceeds from issuance of common stock under Employee Stock Purchase Plan120
 111
 82
133
 127
Share repurchases(5,297) (204) (240)(2,060) (60)
Contingent consideration on prior acquisitions(571) (413) 
(3) (236)
Proceeds from borrowings on long-term debt agreements
 
 175,000
Early extinguishment of long-term debt(22,000) (14,500) (194,500)
Payments on long-term debt agreements and capital leases(12,990) (27,329) (19,217)(71,657) (23,031)
Net borrowings (repayments) under revolving credit facilities950
 (1,888) 98
Borrowings under revolving credit facilities71,250
 16,875
Payments under revolving credit facilities(38,000) (32,375)
Payment of deferred financing costs(106) (25) (2,735)(96) 
Payment of hedge premium
 (632) 
Dividends paid to noncontrolling interest
 
 (486)
Net cash used in financing activities(39,796) (44,207) (40,771)(40,433) (38,700)
Effect of foreign currency translation on cash balances(1,074) (791) (171)(112) (655)
Net change in cash and cash equivalents1,276
 1,327
 (4,726)(8) 1,374
Cash and cash equivalents at beginning of period23,963
 22,636
 27,362
29,433
 28,059
Cash and cash equivalents at end of period$25,239
 $23,963
 $22,636
$29,425
 $29,433
Supplemental disclosure of cash flow information:        
Cash paid for interest$5,936
 $7,247
 $13,303
$5,151
 $5,437
Income taxes paid, net$971
 $721
 $548
$522
 $713
Noncash financing activities:        
Capital lease obligations incurred$18,948
 $13,157
 $19,055
Contingent liabilities in connection with the acquisition of businesses$75
 $
 $1,768
Liabilities in connection with deferred financing costs$
 $
 $8
Finance lease obligations incurred$17,057
 $21,531
Operating lease obligations incurred$6,728
 $
The accompanying notes are an integral part of these consolidated financial statements.


ARC DOCUMENT SOLUTIONS, INC.
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
(In thousands, except per share data or where otherwise noted)

1. DESCRIPTION OF BUSINESS AND BASIS OF PRESENTATION
ARC Document Solutions, Inc. (“ARC Document Solutions,” “ARC” or the “Company”) is a leading document solutions provider to architectural, engineering, construction, and facilities management professionals, while also providing document solutions to businesses of all types. ARC offers a variety of services including: Construction Document Information Management ("CDIM"), Managed Print Services ("MPS"), and Archive and Information Management ("AIM"). In addition, ARC also sells Equipment and Supplies. The Company conducts its operations through its wholly-owned operating subsidiary, ARC Document Solutions, LLC, a Texas limited liability company, and its affiliates.
Basis of Presentation
The accompanying Consolidated Financial Statements include the accounts of the Company and its subsidiaries. All material intercompany accounts and transactions have been eliminated in consolidation.
The preparation of financial statements in conformity with accounting principles generally accepted in the United States of America (“GAAP”) requires management to make estimates and assumptions that affect the amounts reported in the Consolidated Financial Statements and accompanying notes. The Company evaluates its estimates and assumptions on an ongoing basis and relies on historical experience and various other factors that it believes to be reasonable under the circumstances to determine such estimates. Actual results could differ from those estimates and such differences may be material to the Consolidated Financial Statements.
Risk and Uncertainties
The Company generates the majority of its revenue from sales of services and products to customers in the architectural, engineering, construction and building owner/operator (AEC/O) industry. As a result, the Company’s operating results and financial condition can be significantly affected by economic factors that influence the AEC/O industry, such as non-residential construction spending, GDP growth, interest rates, unemployment rates, and office vacancy rates. Reduced activity (relative to historic levels) in the AEC/O industry would diminish demand for some of ARC’s services and products, and would therefore negatively affect revenues and have a material adverse effect on its business, operating results and financial condition.
As part of the Company’s growth strategy, ARC intends to continue to offer and grow a variety of service offerings, some of which are relatively new to the Company. The success of the Company’s efforts will be affected by its ability to acquire new customers for the Company’s new service offerings, as well as to sell the new service offerings to existing customers. The Company’s inability to successfully market and execute these relatively new service offerings could significantly affect its business and reduce its long term revenue, resulting in an adverse effect on its results of operations and financial condition.
2. SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES
Cash Equivalents
Cash equivalents include demand deposits and short-term investments with a maturity of three months or less when purchased.
The Company maintains its cash deposits at numerous banks located throughout the United States, Canada, India, Australia, United Arab Emirates, the United Kingdom and China, which at times, may exceed federally insured limits. UDS, the Company’s joint venture in China, held $11.7$12.7 million and $11.5 million of the Company’s cash and cash equivalents as of December 31, 2016.2019 and 2018, respectively. The Company has not experienced any losses in such accounts and believes it is not exposed to any significant risk on cash and cash equivalents.
Concentrations of Credit Risk and Significant Vendors
Concentrations of credit risk with respect to trade receivables are limited due to a large, diverse customer base. No individual customer represented more than 2%, 4% or 4% of net sales during the years ended December 31, 2016, 20152019 and 2014, respectively.2018.
The Company has geographic concentration risk as sales in California, as a percent of total sales, were approximately 33%, 31%34% for 2019 and 30% for the years ended December 31, 2016, 2015 and 2014, respectively.2018.
The Company contracts with various suppliers. Although there are a limited number of suppliers that could supply the Company’s inventory, management believes any shortfalls from existing suppliers would be absorbed from other suppliers on comparable terms. However, a change in suppliers could cause a delay in sales and adversely affect results.


Purchases from the Company’s three largest vendors during the years ended December 31, 2016, 20152019 and 20142018 comprised approximately 40%, 37%,41% and 33%46% respectively, of the Company’s total purchases of inventory and supplies.

Allowance for Doubtful Accounts
The Company performs periodic credit evaluations of the financial condition of its customers, monitors collections and payments from customers, and generally does not require collateral. The Company provides for the possible inability to collect accounts receivable by recording an allowance for doubtful accounts. The Company writes off an account when it is considered uncollectible. The Company estimates the allowance for doubtful accounts based on historical experience, aging of accounts receivable, and information regarding the credit worthiness of its customers. Additionally, the Company provides an allowance for returns and discounts based on historical experience. In 2016, 2015, and 2014 the Company recorded expenses of $0.9 million, $0.3 million and $0.5 million, respectively, related to theThe allowance for doubtful accounts.accounts activity was as follows:
 
Balance at
Beginning
of Period
 
Charges to
Cost and
Expenses
 
Deductions (1)
 
Balance at
End of
Period
Year ended December 31, 2019       
Allowance for accounts receivable$2,016
 $590
 $(507) $2,099
Year ended December 31, 2018       
Allowance for accounts receivable$2,341
 $1,083
 $(1,408) $2,016
 (1) Deductions represent uncollectible accounts written-off net of recoveries.
Inventories
Inventories are valued at the lower of cost (determined on a first-in, first-out basis; or average cost) or market.net realizable value. Inventories primarily consist of reprographics materials for use and resale, and equipment for resale. On an ongoing basis, inventories are reviewed and adjusted for estimated obsolescence or unmarketable inventories to reflect the lower of cost or market.net realizable value. Charges to increase inventory reserves are recorded as an increase in cost of sales. Estimated inventory obsolescence has been provided for in the financial statements and has been within the range of management’s expectations. As of December 31, 20162019 and 2015,2018, the reserves for inventory obsolescence was $0.7 million and 0.9 million, respectively.$0.9 million.
Income Taxes
Deferred tax assets and liabilities reflect temporary differences between the amount of assets and liabilities for financial and tax reporting purposes. Such amounts are adjusted, as appropriate, to reflect changes in tax rates expected to be in effect when the temporary differences reverse. A valuation allowance is recorded to reduce the Company's deferred tax assets to the amount that is more likely than not to be realized. Changes in tax laws or accounting standards and methods may affect recorded deferred taxes in future periods.

When establishing a valuation allowance, the Company considers future sources of taxable income such as future reversals of existing taxable temporary differences, future taxable income exclusive of reversing temporary differences and carryforwards and tax planning strategies. A tax planning strategy is an action that: is prudent and feasible; an enterprise ordinarily might not take, but would take to prevent an operating loss or tax credit carryforward from expiring unused; and would result in realization of deferred tax assets. In the event the Company determines that its deferred tax assets, more likely than not, will not be realized in the future, the valuation adjustment to the deferred tax assets will be charged to earnings in the period in which the Company makes such a determination.
At September 30, 2015 as a result of sustained profitability in the U.S. evidenced by three years of earnings and forecasted continuing profitability (as defined by Financial Accounting Standards Board (“FASB”) Accounting Standards Codification (“ASC”) 740-10, Income Taxes), the Company determined it was more likely than not future earnings would be sufficient to realize deferred tax assets in the U.S. Accordingly the Company reversed most of its U.S.valuation allowance resulting in non-cash income tax benefit of $80.7 million for the year ended December 31, 2015. The Company continues to carryhas a $1.3$2.3 million valuation allowance against certain deferred tax assets as of December 31, 2016.2019.
In future quarters the Company will continue to evaluate its historical results for the preceding twelve quarters and its future projections to determine whether the Company will generate sufficient taxable income to utilize its deferred tax assets, and whether a valuation allowance is required.
The Company calculates its current and deferred tax provision based on estimates and assumptions that could differ from the actual results reflected in income tax returns filed in subsequent years. Adjustments based on filed returns are recorded when identified.

Income taxes have not been provided on certain undistributed earnings of foreign subsidiaries because such earnings are considered to be permanently reinvested.

The amount of taxable income or loss the Company reports to the various tax jurisdictions is subject to ongoing audits by federal, state and foreign tax authorities. The Company's estimate of the potential outcome of any uncertain tax issue is subject to management’s assessment of relevant risks, facts, and circumstances existing at that time. The Company uses a more-likely-than-not threshold for financial statement recognition and measurement of tax positions taken or expected to be taken in a tax return.


The Company records a liability for the difference between the benefit recognized and measured and tax position taken or expected


to be taken on its tax return. To the extent that the Company's assessment of such tax positions changes, the change in estimate is recorded in the period in which the determination is made. The Company reports tax-related interest and penalties as a component of income tax expense.
The Company’s effective income tax rate differs from the statutory tax rate primarily due to the valuation allowance on certain of the Company’s deferred tax assets, state income taxes, stock-based compensation, goodwill and other identifiable intangibles, and other discrete items. See Note 8 “Income Taxes” for further information.
Income tax deficiencies and benefits affecting stockholders’ equity are primarily related to employee stock-based compensation.
Property and Equipment
Property and equipment are stated at cost and are depreciated using the straight-line method over their estimated useful lives, as follows:
 
Buildings  10-20 years
Leasehold improvements  10-20 years or lease term, if shorter
Machinery and equipment  3-7 years
Furniture and fixtures  3-7 years
Assets acquired under capital lease arrangements are included in machinery and equipment, are recorded at the present value of the minimum lease payments, and are depreciated using the straight-line method over the life of the asset or term of the lease, whichever is shorter. Expenses for repairs and maintenance are charged to expense as incurred, while renewals and betterments are capitalized. Gains or losses on the sale or disposal of property and equipment are reflected in operating income.

The Company accounts for software costs developed for internal use in accordance with ASC 350-40, Intangibles – Goodwill and Other, which requires companies to capitalize certain qualifying costs incurred during the application development stage of the related software development project. The primary use of this software is for internal use and, accordingly, such capitalized software development costs are depreciated on a straight-line basis over the economic lives of the related products not to exceed three years. The Company’s machinery and equipment (see Note 5, “PropertyProperty and Equipment”Equipment) includes $0.8$1.3 million and $0.6$1.3 million of capitalized software development costs as of December 31, 20162019 and 2015,2018, net of accumulated amortization of $18.1$20.7 million and $17.7$20.0 million as of December 31, 20162019 and 2015,2018, respectively. Depreciation expense includes the amortization of capitalized software development costs which amounted to $0.4 million, $0.2$1.0 million and $0.2$1.1 million, during the years ended December 31, 2016, 20152019 and 2014,2018, respectively.
Impairment of Long-Lived Assets
The Company periodically assesses potential impairments of its long-lived assets in accordance with the provisions of ASC 360, Accounting for the Impairment or Disposal of Long-lived Assets. An impairment review is performed whenever events or changes in circumstances indicate that the carrying value of the assets may not be recoverable. The Company groups its assets at the lowest level for which identifiable cash flows are largely independent of the cash flows of the other assets and liabilities. The Company has determined that the lowest level for which identifiable cash flows are available is the regional level, which is the operating segment level.
Factors considered by the Company include, but are not limited to, significant underperformance relative to historical or projected operating results; significant changes in the manner of use of the acquired assets or the strategy for the overall business; and significant negative industry or economic trends. When the carrying value of a long-lived asset may not be recoverable based upon the existence of one or more of the above indicators of impairment, the Company estimates the future undiscounted cash flows expected to result from the use of the asset and its eventual disposition. If the sum of the expected future undiscounted cash flows and eventual disposition is less than the carrying amount of the asset, the Company recognizes an impairment loss. An impairment loss is reflected as the amount by which the carrying amount of the asset exceeds the fair value of the asset, based on the fair value if available, or discounted cash flows, if fair value is not available. The Company had no long-lived asset impairments in 2016, 20152019 or 2014.2018.

Goodwill and Other Intangible Assets
In connection with acquisitions, the Company applies the provisions of ASC 805, Business Combinations, using the acquisition method of accounting. The excess purchase price over the assessed fair value of net tangible assets and identifiable intangible assets acquired is recorded as goodwill.


In accordance with ASC 350, Intangibles-GoodwillIntangibles - Goodwill and Other, the Company assesses goodwill for impairment annually as of September 30, and more frequently if events and circumstances indicate that goodwill might be impaired.
Goodwill impairment testing is performed at the reporting unit level. Goodwill is assigned to reporting units at the date the goodwill is initially recorded. Once goodwill has been assigned to reporting units, it no longer retains its association with a particular acquisition, and all of the activities within a reporting unit, whether acquired or internally generated, are available to support the value of the goodwill.
Goodwill

Traditionally, goodwill impairment testing is a two-step process. Step one involves comparing the fair value of the reporting units to its carrying amount. If the carrying amount of a reporting unit is greater than zero and its fair value is greater than its carrying amount, there is no impairment. If the reporting unit’s carrying amount is greater than the fair value, the second step must be completed to measure the amount of impairment, if any. Step two involves calculating thean implied fair value of goodwill.
In 2017, the Company elected to early-adopt ASU 2017-04 which simplifies subsequent goodwill measurement by deducting the fair value of all tangible and intangible assets, excluding goodwill, of the reporting uniteliminating step two from the fair value of the reporting unit as determined in step one. The implied fair value of goodwill determined in this step is compared to the carrying value of goodwill. If the implied fair value of goodwill is less than the carrying value of goodwill, an impairment loss is recognized equal to the difference.test.
The Company determines the fair value of its reporting units using an income approach. Under the income approach, the Company determined fair value based on estimated discounted future cash flows of each reporting unit. The cash flows are discounted by an estimated weighted-average cost of capital, which is intended to reflect the overall level of inherent risk of a reporting unit. Determining the fair value of a reporting unit is judgmental in nature and requires the use of significant estimates and assumptions, including revenue growth rates and EBITDA margins, discount rates and future market conditions, among others. The Company considered market information in assessing the reasonableness of the fair value under the income approach outlined above.
Other intangible assets that have finite lives are amortized over their useful lives. Customer relationships are amortized using the accelerated method, based on customer attrition rates, over their estimated useful lives of 13 (weighted average) years.
Deferred Financing Costs
Direct costs incurred in connection with debt agreements are recorded as incurred and amortized based on the effective interest method for the Company's borrowings under its term loan credit agreement ("Term A Credit Agreement"). At December 31, 20162019 and 2015,2018, the Company had deferred financing costs of $1.0 millionzero and $1.6$0.6 million, respectively, net of accumulated amortization of $1.6$0.3 million, and $1.0 million, respectively.
In 2014, theas of December 31, 2018. The Company added $2.5 millionextinguished its term loan in December of deferred financing costs related to its Term A Credit Agreement. In addition, the Company wrote off $2.4 million of deferred financing costs due to the extinguishment, in full, of its previous credit agreements.
Derivative Financial Instruments
In January 2015, the Company entered into three one-year interest rate cap contracts to hedge against its exposure to interest rate volatility: (1) $80.0 million notional interest rate cap effective in 2015, (2) $65.0 million notional forward interest rate cap effective in 2016, and (3) $50.0 million notional forward interest rate cap effective in 2017.
2019. See Note 6, Historically, the Company enters into derivative instruments to manage its exposure to changes in interest rates. These instruments allow the Company to raise funds at floating rates and effectively swap them into fixed rates, without the exchange of the underlying principal amount. Such agreements are designated and accountedLong-Term Debt, for under ASC 815, Derivatives and Hedging. Derivative instruments are recorded at fair value as either assets or liabilities in the Consolidated Balance Sheets.additional information.

Fair Values of Financial Instruments
The following methods and assumptions were used by the Company in estimating the fair value of its financial instruments for disclosure purposes:
Cash equivalents: Cash equivalents are time deposits with maturity of three months or less when purchased, which are highly liquid and readily convertible to cash. Cash equivalents reported in the Company’s Consolidated Balance Sheet were $3.9$9.3 million and $6.3$7.3 million as of December 31, 20162019 and 2015,2018, respectively, and are carried at cost and approximate fair value due to the relatively short period to maturity of these instruments.
Interest rate cap contracts: The Company determines the fair value of its interest rate cap contracts based on observable interest rate yield curves and represent the expected discounted cash flows underlying the financial instruments. Interest rate cap contracts reported in the Company's Consolidated Balance Sheet were $39 thousand as of December 31, 2016.



Contingent Liabilities: The Company recognizes liabilities for future earnout obligations on business acquisitions, or contingent purchase price consideration for acquired businesses, at their fair value based on discounted projected payments on such obligations. The inputs to the valuation, which are level 3 inputs within the fair value hierarchy, are projected sales to be provided by the acquired businesses based on historical sales trends for which earnout amounts are contractually based. Based on the Company's assessment as of December 31, 2016, the estimated contractually required earnout amounts would be achieved. Liabilities for future earnout obligations totaled $0.4 million as of December 31, 2016.
Short- and long-term debt:debt and capital leases: The carrying amount of the Company’s capital leases reported in the Consolidated Balance Sheets approximates fair value based on the Company’s current incremental borrowing rate for similar types of borrowing arrangements. The carrying amount reported in the Company’s Consolidated Balance Sheet as of December 31, 20162019 for borrowings under its Term Loan Credit Agreement is $121.0 million, excluding unamortized deferred financing fees.$60.0 million. The Company has determined utilizing observable market quotes, that the fair value of borrowings under its Term Loan Credit Agreement is $121.0of $60.0 million as of December 31, 2016.2019 approximates its fair value.
Insurance Liability
The Company maintains a high deductible insurance policy for a significant portion of its risks and associated liabilities with respect to workers’ compensation. The Company’s deductible is $250 thousand per individual. The accrued liabilities associated with this program are based on the Company’s estimate of the ultimate costs to settle known claims, as well as claims incurred but not yet reported to the Company, as of the balance sheet date. The Company’s estimated liability is not discounted and is based upon an actuarial report obtained from a third party. The actuarial report uses information provided by the Company’s insurance brokers and insurers, combined with the Company’s judgments regarding a number of assumptions and factors, including the frequency and severity of claims, claims development history, case jurisdiction, applicable legislation, and the Company’s claims settlement practices.
The Company is self-insured for healthcare benefits provided to certain employees in the United States, with a stop-loss at $250 thousand per individual. Liabilities associated with the risks that are retained by the Company are estimated, in part, by considering historical claims experience, demographic factors, severity factors and other actuarial assumptions. The Company’s results could be materially affected by claims and other expenses related to such plans if future occurrences and claims differ from these assumptions and historical trends. Other employees are covered by other offered healthcare benefits.
Commitments and Contingencies
In the normal course of business, the Company estimates potential future loss accruals related to legal, workers’ compensation, healthcare, tax and other contingencies. These accruals require management’s judgment on the outcome of various events based


on the best available information. However, due to changes in facts and circumstances, the ultimate outcomes could differ from management’s estimates.
Revenue Recognition
In May 2014, the Financial Accounting Standards Board ("FASB") issued Accounting Standards Update ("ASU") 2014-09, Revenue from Contracts with Customers (Topic 606). The guidance requires entities to recognize revenues when promised goods or services are transferred to customers in an amount that reflects the consideration that is expected to be received in exchange for those goods or services. In addition, Topic 606 provides guidance on the recognition of costs related to obtaining and fulfilling customer contracts.

On January 1, 2018, the Company adopted Topic 606 using the modified retrospective method applied to those contracts which were not completed as of January 1, 2018.  Results for reporting periods beginning after January 1, 2018 are presented under Topic 606, while prior period amounts are not adjusted and continue to be reported in accordance with the Company's historical accounting. The adoption of Topic 606 did not result in an adjustment to retained earnings in the Company's consolidated balance sheet as of January 1, 2018.
Revenue is recognized when control of the promised goods or services is transferred to the Company's customers, in an amount that reflects the consideration that the Company is expected to be entitled to in exchange for those goods or services. The Company applies the provisionsapplied practical expedients related to unsatisfied performance obligations for (i) contracts with an original expected length of ASC 605, Revenue Recognition. In general,one year or less and (ii) contracts for which the Company recognizes revenue when (i) persuasive evidence of an arrangement exists, (ii) delivery of productsat the amount to which it has occurred orthe right to invoice for services have been rendered, (iii) the sales price charged is fixed or determinable and (iv) collection is reasonably assured. performed.
Net sales include an allowance for estimated sales returnsof the Company’s principal services and discounts.products were as follows:
The Company recognizes service
 Year Ended December 31,
 2019 2018
Service Sales   
CDIM$205,536
 $211,389
MPS123,279
 128,775
AIM14,097
 13,136
Total services sales342,912
 353,300
Equipment and Supplies Sales39,503
 47,484
Total net sales$382,415
 $400,784
Construction Document and Information Management (CDIM) consists of professional services and software services to (i) re-produce and distribute large-format and small-format documents in either black & white or color (“Ordered Prints”) and (ii) specialized graphic color printing. Substantially all the Company’s revenue from CDIM comes from professional services to re-produce Ordered Prints. Sales of Ordered Prints are initiated through a customer order or quote and are governed by established terms and conditions agreed upon at the onset of the customer relationship. Revenue is recognized when services have been rendered, while revenues from the resaleperformance obligation under the terms of equipment and suppliesa contract with a customer are recognized upon deliverysatisfied; generally, this occurs with the transfer of control of the re-produced Ordered Prints. Transfer of control occurs at a specific point-in-time, when the Ordered Prints are delivered to the customer’s site or handed to the customer for walk in orders. Revenue is measured as the amount of consideration the Company expects to receive in exchange for transferring goods or upon customer pickup. providing services. Taxes collected concurrent with revenue-producing activities are excluded from revenue.
MPS consists of placement, management, and optimization of print and imaging equipment in the customers' offices, job sites, and other facilities. MPS relieves the Company’s customers of the burden of purchasing print equipment and related supplies and maintaining print devices and print networks, and shifts their costs to a “per-use” basis. MPS is supported by the Company's hosted proprietary technology, Abacus®, which allows customers to capture, control, manage, print, and account for their documents. Under its MPS contracts, the Company is paid a fixed rate per unit for each print produced (per-use), often referred to as a “click charge”. MPS sales are driven by the ongoing print needs of the Company’s customers at their facilities. Upon the issuance of ASC 842, Leases, the Company concluded that certain of its MPS arrangements, which had previously been accounted for as service revenue under ASC 606, Revenue from equipment service agreements Contracts with Customers, are recognized overaccounted for as operating leases under ASC 842. The pattern of revenue recognition for the termCompany's MPS revenue has remained substantially unchanged following the adoption of ASC 842. See Note 8, Leasing, for additional information.


Archiving and Information Management (AIM), combines software and professional services to facilitate the capture, management, access and retrieval of documents and information that have been produced in the past. AIM includes the Company's hosted SKYSITE ® software to organize, search and retrieve documents, as well as the provision of services that include the capture and conversion of hardcopy and electronic documents into digital files (“Scanned Documents”), and their cloud-based storage and maintenance. Sales of AIM professional services, which represent substantially all revenue for AIM, are initiated through a customer order or proposal and are governed by established terms and conditions agreed upon at the onset of the service agreement.customer relationship. Revenue is recognized when the performance obligation under the terms of a contract with a customer are satisfied; generally, this occurs with the transfer of control of the digital files. Transfer of control occurs at a specific point-in-time, when the Scanned Documents are delivered to the customer either through SKYSITE or through electronic media. Revenue is measured as the amount of consideration the Company expects to receive in exchange for transferring goods or providing services. Taxes collected concurrent with revenue-producing activities are excluded from revenue.

Equipment and Supplies sales consist of reselling printing, imaging, and related equipment (“Goods”) to customers primarily in architectural, engineering and construction firms. Sales of Equipment and Supplies are initiated through a customer order and are governed by established terms and conditions agreed upon at the onset of the customer relationship. Revenue is recognized when the performance obligations under the terms of a contract with a customer are satisfied; generally, this occurs with the transfer of control of the Goods. Transfer of control occurs at a specific point-in-time, when the Goods are delivered to the customer’s site. Revenue is measured as the amount of consideration we expect to receive in exchange for transferring goods or providing services. Taxes collected concurrent with revenue-producing activities are excluded from revenue. The Company has experienced minimal customer returns or refunds and does not offer a warranty on equipment that it is reselling.
The Company has established contractual pricing for certain large national customer accounts (“Global Solutions”). These contracts generally establish uniform pricing at all operating segments for Global Solutions. Revenues earned from the Company’s Global Solutions are recognized in the same manner as non-Global Solutions revenues.
Included in revenues are fees charged to customers for shipping, handling, and delivery services. Such revenues amounted to $11.1 million $11.2 million,for 2019 and $11.6 million for the years ended December 31, 2016, 2015 and 2014,2018, respectively.
Revenues from hosted software licensing activities are recognized ratably over the term of the license. Revenues from software licensing activities comprise less than 1%2% of the Company’s consolidated revenues during the years ended December 31, 2016, 20152019 and 2014.


2018.
Management provides for returns, discounts and allowances based on historic experience and adjusts such allowances as considered necessary.
Comprehensive Income (Loss) Income
The Company’s comprehensive income (loss) income includes foreign currency translation adjustments, and the fair value adjustment of derivatives, net of taxes.
Asset and liability accounts of international operations are translated into the Company’s functional currency, U.S. dollars, at current rates. Revenues and expenses are translated at the weighted-averageaverage currency rate for the fiscal year.

Segment and Geographic Reporting
The provisions of ASC 280, Segment Reporting, require public companies to report financial and descriptive information about their reportable operating segments. The Company identifies operating segments based on the various business activities that earn revenue and incur expense and whose operating results are reviewed by the Company's Chief Executive Officer, who is the Company's chief operating decision maker. Because its operating segments have similar products and services, classes of customers, production processes, distribution methods and economic characteristics, the Company operates as a single reportable segment.
Net sales of the Company’s principal services and products were as follows:
 Year Ended December 31,
 2016 2015 2014
Service Sales     
CDIM$212,511
 $221,174
 $219,764
MPS131,811
 144,244
 141,313
AIM14,019
 13,220
 10,807
Total services sales358,341
 378,638
 371,884
Equipment and Supplies Sales47,980
 50,027
 51,872
Total net sales$406,321
 $428,665
 $423,756

The Company recognizes revenues in geographic areas based on the location to which the product was shipped or services have been rendered. Operations outside the United States have historically been small. See table below for revenues and long-lived assets,property and equipment, net, excluding intangible assets, attributable to the Company’s U.S. operations and foreign operations. 


 Year Ended December 31, Year Ended December 31,
 2016 2015 2014 2019 2018
 U.S. 
Foreign
Countries
 Total U.S. 
Foreign
Countries
 Total U.S. 
Foreign
Countries
 Total U.S. 
Foreign
Countries
 Total U.S. 
Foreign
Countries
 Total
Revenues from external customers $353,077
 $53,244
 $406,321
 $366,082
 $62,583
 $428,665
 $364,382
 $59,374
 $423,756
 $329,372
 $53,043
 $382,415
 $340,650
 $60,134
 $400,784
Long-lived assets, net, excluding intangible assets $54,847
 $5,888
 $60,735
 $50,777
 $6,813
 $57,590
 $51,826
 $7,694
 $59,520
Property and equipment, net $63,458
 $6,876
 $70,334
 $64,878
 $5,790
 $70,668
Advertising and Shipping and Handling Costs
Advertising costs are expensed as incurred and approximated $1.9 million, $2.0$1.8 million and $1.7$2.1 million during the years ended December 31, 2016, 20152019 and 2014,2018, respectively. Shipping and handling costs incurred by the Company are included in cost of sales.
Stock-Based Compensation
The Company applies the Black-Scholes valuation model in determining the fair value of share-based payments to employees, which is then amortized on a straight-line basis over the requisite service period.


Total stock-based compensation for the years ended December 31, 2016, 20152019 and 2014,2018, was $2.7 million, $3.5$2.5 million and $3.8$2.4 million, respectively, and was recorded in selling, general, and administrative expenses, consistent with the classification of the underlying salaries. In accordance with ASC 718, Income Taxes, any excess tax benefit resulting from stock-based compensation, in the Consolidated Statements of Cash Flows, are classified along with other income tax cash flows as financing cash inflows.an operating activity.
The weighted average fair value at the grant date for options issued in the fiscal years ended December 31, 2016, 20152019 and 2014,2018, was $2.07, $4.88$1.30 and $3.69$1.21, respectively. The fair value of each option grant was estimated on the date of grant using the Black-Scholes option-pricing model using the following weighted average assumptions for the years ended December 31, 20162019 and 2015 and 2014:2018: 
 Year Ended December 31, Year Ended December 31,
 2016 2015 2014 2019 2018
Weighted average assumptions used:          
Risk free interest rate 1.43% 1.62% 2.12% 2.51% 2.74%
Expected volatility 56.8% 56.2% 57.3% 54.8% 53.0%
Expected dividend yield % % % % %
Using historical exercise data as a basis, the Company determined that the expected term for stock options issued in 2016, 20152019 and 20142018, was 6.5 years, 6.46.7 years and 7.16.6 years, respectively.
For fiscal years 2016, 20152019 and 2014,2018, expected stock price volatility is based on the Company’s historical volatility for a period equal to the expected term. The risk-free interest rate is based on the U.S. Treasury yield curve in effect at the time of grant with an equivalent remaining term. Since inception the Company has never paid out dividends and did not plan to issue dividend until the fourth quarter of 2019. There have been no stock options granted since this change and any future stock options granted will include a dividend yield. The Company has not paid dividends in the past and does not currently plan to pay dividends in the near future. The Company assumed a forfeiture rateaccounts for forfeitures of 4% in 2016, 4% in 2015 and 3% in 2014. The Company’s assumed forfeiture rate is based on the historical forfeiture rate for employees at similar levels in the Company. The Company reviews its forfeiture rate at least on an annual basis.share-based awards when they occur.
As of December 31, 2016,2019, total unrecognized stock-based compensation expense related to nonvested stock-based compensation was approximately $2.8$2.4 million, which is expected to be recognized over a weighted average period of approximately 1.71.8 years.
For additional information, see Note 9 “Employee10, Employee Stock Purchase Plan and Stock Plan.
Research and Development Expenses
Research and development activities relate to costs associated with the design and testing of new technology or enhancements and maintenance to existing technology. Such costs are expensed as incurred are primarily recorded to cost of sales. In total, research and development amounted to $6.2 million, $5.8$9.3 million and $6.3$8.4 million, during the fiscal years ended December 31, 2016, 20152019 and 2014,2018, respectively.
Noncontrolling Interest
The Company accounted for its investment in UNIS Document Solutions Co. Ltd., (“UDS”) under the purchase method of accounting, in accordance with ASC 805, Business Combinations. UDS has been consolidated in the Company’s financial


statements from the date of acquisition. Noncontrolling interest, which represents the 35 percent non-controlling interest in UDS, is reflected on the Company’s Consolidated Financial Statements.
Sales Taxes
The Company bills sales taxes, as applicable, to its customers. The Company acts as an agent and bills, collects, and remits the sales tax to the proper government jurisdiction. The sales taxes are accounted for on a net basis, and therefore are not included as part of the Company’s revenue.
Earnings Per Share
The Company accounts for earnings per share in accordance with ASC 260, Earnings Per Share. Basic earnings per share is computed by dividing net income attributable to ARC by the weighted-average number of common shares outstanding for the period. Diluted earnings per common share is computed similarly to basic earnings per share except that the denominator is increased to include the number of additional common shares that would have been outstanding if common shares subject to outstanding options and acquisition rights had been issued and if the additional common shares were dilutive. Common share


equivalents are excluded from the computation if their effect is anti-dilutive. There were 4.7 million, 2.04.8 million and 1.55.1 million common shares excluded from the calculation of diluted net (loss) income attributable to ARC per common share as their effect would have been anti-dilutive for the years ended December 31, 2016, 20152019 and 2014,2018, respectively. The Company’s common share equivalents consist of stock options issued under the Company’s Stock Plan.
Basic and diluted weighted average common shares outstanding were calculated as follows for the years ended December 31, 2016, 20152019 and 2014:2018:
 
 Year Ended December 31,
 2016 2015 2014
Weighted average common shares outstanding during the period — basic45,932
 46,631
 46,245
Effect of dilutive stock options
 901
 843
Weighted average common shares outstanding during the period — diluted45,932
 47,532
 47,088
Recent Accounting Pronouncements
 Year Ended December 31,
 2019 2018
Weighted average common shares outstanding during the period — basic44,997
 44,918
Effect of dilutive stock options86
 132
Weighted average common shares outstanding during the period — diluted45,083
 45,050

In January 2017, the FASB issuedRecently Adopted Accounting Standards Update (“ASU”) 2017-04, Intangibles—Goodwill and Other (Topic 350) - Simplifying the Test for Goodwill Impairment. The new guidance simplifies subsequent goodwill measurement by eliminating Step 2 from the goodwill impairment test. Accordingly, the Company will be required to perform its annual, or interim, goodwill impairment tests by comparing the fair value of a reporting unit with its respective carrying value, and recognize an impairment charge for the amount by which the carrying amount exceeds the reporting unit’s fair value; however, the loss recognized should not exceed the total amount of goodwill allocated to that reporting unit. The new standard is effective for annual periods, and interim periods within those annual periods, beginning after December 15, 2019 with early adoption permitted for interim or annual goodwill impairment tests performed after January 1, 2017. In its most recent goodwill impairment analysis, the fair value of one of the Company's reporting units, which previously recorded a partial goodwill impairment in the second quarter of 2016, was less than its respective carrying amount; however, the implied fair value of such goodwill exceeded the carrying amount of goodwill. As such, the total of $17.6 million of remaining goodwill attributable to this reporting unit, or a portion thereof, is at risk of impairment upon the adoption of ASU 2017-04.

In August 2016, the FASB issued ASU 2016-15, Statement of Cash Flows (Topic 230) - Classification of Certain Cash Receipts and Cash Payments. The new guidance addresses diversity in practice for classification of certain transactions in the statement of cash flows including, but not limited to: debt prepayment or debt extinguishment costs, contingent consideration payments made after a business combination, proceeds from the settlement of insurance claims, and distributions received from equity method investees. ASU 2016-15 is effective for annual reporting periods beginning after December 15, 2017, including interim periods within that reporting period. Early adoption is permitted. The Company is currently in the process of evaluating the impact of the adoption of ASU 2016-15 on its consolidated financial statements.

In March 2016, the FASB issued ASU 2016-09, Improvements to Employee Share-Based Payment Accounting. The new guidance requires excess tax benefits and tax deficiencies to be recorded in the statement of operations when share-based awards vest or are settled. In addition, cash flows related to excess tax benefits will no longer be separately classified as a financing activity apart from other income tax cash flows. The standard also allows the Company to repurchase more of an employee’s shares for tax withholding purposes without triggering liability accounting, clarifies that all cash payments made on an employee’s behalf for withheld shares should be presented as a financing activity on the Company's statement of cash flows, and provides an accounting policy election to account for forfeitures as they occur. ASU 2016-09 is effective for annual reporting periods beginning after December 15, 2016, including interim periods within that reporting period. Early adoption is permitted. The Company does not expect the adoption of ASU 2016-09 to have a material impact on its consolidated financial statements.Pronouncements

In February 2016, the FASB issued Accounting Standards Codification (“ASC”) 842 (“ASC 842”), Leases. The new guidance replacesreplaced the existing guidance in ASC 840, Leases. ASC 842 requires a dual approach for lessee accounting under which a lessee would accountaccounts for leases as finance leases or operating leases. Both finance leases and operating leases will result in the lessee recognizing a right-of-use (ROU)("ROU") asset and a corresponding lease liability. For finance leases, the lessee would recognizerecognizes interest expense and amortization of the ROU asset and for operating leases the lessee wouldwill recognize a straight-line total lease expense. The Company adopted ASC 842 ison January 1, 2019. In July 2018, the FASB issued ASU 2018-11, Leases (Topic 842): Targeted Improvements, which provided entities the option to use the effective for fiscal years,date as the date of initial application on transition to the new guidance. The Company elected this transition method, and interim periods within those years, beginning after December 15, 2018. Early adoption is permitted. Whileas a result, the Company is continuing to assess the potential impacts thatdid not adjust comparative information for prior periods. The adoption of ASC 842 will haveresulted in an increase to total assets and liabilities due to the recording of operating lease ROU assets of approximately $46.9 million and operating lease liabilities of approximately $53.7 million, as of January 1, 2019. Finance leases were not impacted by the adoption of ASC 842, as finance lease liabilities and the corresponding ROU assets were already recorded in the balance sheet under the previous guidance, ASC 840. For additional information about the impact of the adoption of ASC 842, see Note 8, Leasing.

Recent Accounting Pronouncements Not Yet Adopted

In August 2018, FASB issued Accounting Standards Update No. 2018-15, Customer’s Accounting for Implementation Costs Incurred in a Cloud Computing Arrangement That is a Service Contract ("ASU 2018-15"). ASU 2018-15 requires a customer in a cloud computing arrangement that is a service contract to follow the internal-use software guidance in Accounting Standards Codification 350-40 to determine which implementation costs to defer and recognize as an asset. ASU 2018-15 generally aligns the guidance on recognizing implementation costs incurred in a cloud computing arrangement that is a service contract with that for implementation costs incurred to develop or obtain internal-use software, including hosting arrangements that include an internal-use software license. The Company is currently evaluating the impact of ASU 2018-15 on its consolidated financial statements and related disclosures, but does not expect them to be material.

In December 2019, FASB issued Accounting Standards Update No. 2019-12, Income Taxes (Topic 740): Simplifying the Company believes thatAccounting for Income Taxes (“ASU 2019-12”), which simplifies the most significant impact relates to its accounting for facility leases related toincome taxes by removing certain exceptions


its service centersto the general principles for recording income taxes, while also simplifying certain recognition and office space, which are currently classified as operating leases. The Company expects theallocation approaches to accounting for capital leases related to its machinery and equipmentincome taxes. ASU 2019-12 will remain substantially unchanged under the new standard.
In July 2015, the FASB issued ASU 2015-11, Simplifying the Measurement of Inventory. The new guidance requires that inventory be measured at the lower of cost or net realizable value and amends existing guidance which requires inventory be measured at the lower of cost or market. Replacing the concept of market with the single measurement of net realizable value is intended to create efficiencies for financial statement preparers. ASU 2015-11 is effective for the first interim period within annual reporting periods beginning after December 15, 2016, including interim periods within that reporting period. Early2020 on a prospective basis, and early adoption is permitted. The Company does not expectis currently evaluating the adoptionimpact of ASU 2016-09 to have a material impact on its consolidated financial statements.
In April 2015, the FASB issued ASU 2015-05, Intangibles-Goodwill and Other-Internal-Use Software (Subtopic 350-40): Customer’s Accounting for Fees Paid in a Cloud Computing Arrangement. The new guidance amends Accounting Standards Codification ("ASC") 350-40, Intangibles - Goodwill and Other, Internal-Use Software, to provide guidance on determining whether a cloud computing arrangement contains a software license that should be accounted for as internal-use software. ASU 2015-05 is effective for annual reporting periods beginning after December 15, 2015, including interim periods within that reporting period. The Company adopted ASU 2015-05 on January 1, 2016. The adoption of ASU 2015-05 did not have a material impact to the Company's consolidated financial statements.
In April 2015, the FASB issued ASU 2015-03, Interest-Imputation of Interest (Subtopic 835-30): Simplifying the Presentation of Debt Issuance Costs, which changes the presentation of deferred financing fees in an entity's financial statements. Under the ASU, deferred financing fees are to be presented in the balance sheet as a direct deduction from the related debt liability rather than as an asset. ASU 2015-03 is effective for annual reporting periods beginning after December 15, 2015, including interim periods within that reporting period. The Company adopted ASU 2015-03 as of January 1, 2016. In conjunction with the adoption of ASU 2015-03, the Company reclassified net deferred financing fees of $1.6 million and $2.4 million at December 31, 2015 and 2014, respectively, from an asset to a direct deduction from the related debt liability to conform to the current period presentation.
In May 2014, the FASB issued ASU 2014-09, Revenue from Contracts with Customers (Topic 606), which supersedes the existing revenue recognition requirements in “Revenue Recognition (Topic 605).” The new guidance requires entities to recognize revenues when promised goods or services are transferred to customers in an amount that reflects the consideration that is expected to be received in exchange for those goods or services. ASU 2014-09 is effective for annual reporting periods beginning after December 15, 2017, including interim periods within that reporting period. Early adoption is permitted for annual reporting periods beginning after December 15, 2016, including interim reporting periods within that reporting period. While the Company is continuing to assess the potential impacts that ASU 2014-09 will have2019-12 on its consolidated financial statements the Company anticipates that the new guidance will primarily impact revenue recognized from its software service offerings, which account for less than 10% of the Company's consolidated total net sales.

and related disclosures.

3. RESTRUCTURING EXPENSES
To ensure thatbetter align the Company’sCompany's costs and resources were in line with demand for its current portfolio of services and products, managementthe Company initiated a restructuring plan in the fourththird quarter of 2012. Restructuring activities2019. Activities associated with thethis restructuring plan concluded inby the fourth quarter of 2013. Restructuring expenses include2019. The Company reduced sales and marketing infrastructure for its ancillary technology services, restructured its regional and corporate organization structure and labor force, and implemented system and equipment upgrades to increase operating efficiency. This restructuring resulted in a reduction in headcount of approximately 90 employees, which represents approximately 5% of the Company's U.S. total workforce. Expenses related to employee terminations as a result of this restructuring totaled $0.7 million in 2019. The Company expects to pay an additional $0.1 million in the three months ended March 31, 2020, related to employee termination costs estimated lease termination and obligation costs, and other restructuring expenses. To date, the Company has incurred $6.7 millionas of expense related to its restructuring plan.December 31, 2019.

4. GOODWILL AND OTHER INTANGIBLES RESULTING FROM BUSINESS ACQUISITIONS
Goodwill
In connection with acquisitions, the Company applies the provisions of ASC 805, Business Combinations, using the acquisition method of accounting. The excess purchase price over the fair value of net tangible assets and identifiable intangible assets acquired is recorded as goodwill.
In accordance with ASC 350, Intangibles - Goodwill and Other, the Company assesses goodwill for impairment annually as of September 30, and more frequently if events and circumstances indicate that goodwill might be impaired. During 2016,At September 30, 2019, the Company performed an interimits assessment and determined that goodwill impairment analysis as of June 30, 2016 in addition to its annual goodwill impairment analysis as of September 30, 2016.was not impaired.
Goodwill impairment testing is performed at the reporting unit level. Goodwill is assigned to reporting units at the date the goodwill is initially recorded. Once goodwill has been assigned to reporting units, it no longer retains its association with a particular acquisition, and all of the activities within a reporting unit, whether acquired or internally generated, are available to support the value of the goodwill.


Goodwill impairment testing is a two-step process. Step one involves comparing the fair value of the reporting units to its carrying amount. If the carrying amount of a reporting unit is greater than zero and its fair value is greater than its carrying amount, there is no impairment. If the reporting unit’s carrying amount is greater than the fair value, the second step must be completed to measure the amount of impairment, if any. Step two involves calculating the implied fair value of goodwill by deducting the fair value of all tangible and intangible assets, excluding goodwill, of the reporting unit from the fair value of the reporting unit as determined in step one. The implied fair value of goodwill determined in this step is compared to the carrying value of goodwill. If the implied fair value of goodwill is less than the carrying value of goodwill, an impairment loss is recognized equal to the difference.
The Company determines the fair value of its reporting units using an income approach. Under the income approach,In 2017 the Company determined fair value based on estimated discounted future cash flows of each reporting unit. Determiningelected to early-adopt ASU 2017-04, Intangibles - Goodwill and Other (Topic 350): Simplifying the fair value of a reporting unit is judgmental in nature and requires the use of significant estimates and assumptions, including revenue growth rates and EBITDA margins, discount rates and future market conditions, among others.
At June 30, 2016, the Company determined that there were sufficient indicators to trigger an interimTest for Goodwill Impairment, which simplifies subsequent goodwill impairment analysis. The indicators included, among other factors: (1) the underperformance against plan of the Company's reporting units, (2) a revision of the Company's forecasted future earnings, and (3) a decline in the Company's market capitalization in 2016. The Company's interim goodwill impairment analysis as of June 30, 2016 indicated that five of its eight reporting units, four in the United States and one in Canada, failed step one of the impairment analysis; however,measurement by eliminating step two of the analysis was subject to finalization of the implied fair value of goodwill. The preliminary results of step two offrom the goodwill impairment analysis indicated that the Company's goodwill was impaired by approximately $73.9 million. Accordingly, the Company recorded a pretax, non-cash charge for the three and six months ended June 30, 2016 to reduce the carrying value of goodwill by $73.9 million. The Company completed step two of the analysis in the third quarter of 2016 with no change to the previous estimate.
At September 30, 2016, the Company performed its annual assessment and determined that goodwill was not impaired. The resulting analysis showed one reporting unit, which had previously recognized an impairment in the Company's interim goodwill impairment analysis, failing step one of the analysis, but no additional impairment of the related goodwill was required as of September 30, 2016 or December 31, 2016.test.
Given the current economic environment, the changing document and printing needs of the Company’s customers, and the uncertainties regarding the effect on the Company’s business, there can be no assurance that the estimates and assumptions made for purposes of the Company’s goodwill impairment teststest in 20162019 will prove to be accurate predictions of the future. If the Company’s assumptions, including forecasted EBITDA of certain reporting units, are not achieved, the Company may be required to record additional goodwill impairment charges in future periods, whether in connection with the Company’s next annual impairment testing in the third quarter of 2017,2020, or on an interim basis, if any such change constitutes a triggering event (as defined under ASC 350, Intangibles-Goodwill and Other) outside of the quarter when the Company regularly performs its annual goodwill impairment test. It is not possible at this time to determine if any such future impairment charge would result or, if it does, whether such charge would be material.
The changes in the carrying amount of goodwill from January 1, 20152018 through December 31, 2016 are2019 is summarized as follows:
 Gross
Goodwill
 Accumulated
Impairment
Loss
 Net
Carrying
Amount
      
January 1, 2015$405,558
 $192,950
 $212,608
Additions
 
 
Goodwill impairment
 
 
December 31, 2015405,558
 192,950
 212,608
Additions
 
 
Goodwill impairment
 73,920
 (73,920)
December 31, 2016$405,558
 $266,870
 $138,688
 Gross
Goodwill
 Accumulated
Impairment
Loss
 Net
Carrying
Amount
January 1, 2018$405,558
 $284,507
 $121,051
December 31, 2018405,558
 284,507
 121,051
December 31, 2019$405,558
 $284,507
 $121,051

Long-lived and Other Intangible Assets

Other intangibleThe Company periodically assesses potential impairments of its long-lived assets in accordance with the provisions of ASC 360, Accounting for the Impairment or Disposal of Long-lived Assets. An impairment review is performed whenever events or changes in circumstances indicate that have finite livesthe carrying value of the assets may not be recoverable. The Company groups its assets


at the lowest level for which identifiable cash flows are amortized over their useful lives. Customer relationshipslargely independent of the cash flows of the other assets and liabilities. The Company has determined that the lowest level for which identifiable cash flows are amortized usingavailable is the accelerated method,regional level, which is the operating segment level.

Factors considered by the Company include, but are not limited to, significant underperformance relative to historical or projected operating results; significant changes in the manner of use of the acquired assets or the strategy for the overall business; and significant negative industry or economic trends. When the carrying value of a long-lived asset may not be recoverable based upon the existence of one or more of the above indicators of impairment, the Company estimates the future undiscounted cash flows expected to result from the use of the asset and its eventual disposition. If the sum of the expected future undiscounted cash flows and eventual disposition is less than the carrying amount of the asset, the Company recognizes an impairment loss. An impairment loss is reflected as the amount by which the carrying amount of the asset exceeds the fair value of the asset, based on customer attrition rates, over their estimated useful livesthe fair value if available, or discounted cash flows, if fair value is not available. The Company assessed potential impairments of 13 (weighted average) years.its long lived assets as of September 30, 2019 and concluded that there was no impairment.
The following table sets forth the Company’s other intangible assets resulting from business acquisitions as of December 31, 20162019 and December 31, 20152018 which continue to be amortized:


 
December 31, 2016 December 31, 2015December 31, 2019 December 31, 2018
Gross
Carrying
Amount
 
Accumulated
Amortization
 
Net
Carrying
Amount
 
Gross
Carrying
Amount
 
Accumulated
Amortization
 
Net
Carrying
Amount
Gross
Carrying
Amount
 
Accumulated
Amortization
 
Net
Carrying
Amount
 
Gross
Carrying
Amount
 
Accumulated
Amortization
 
Net
Carrying
Amount
Amortizable other intangible assets                      
Customer relationships$99,104
 $86,305
 $12,799
 $99,050
 $81,572
 $17,478
$99,127
 $97,430
 $1,697
 $99,136
 $94,345
 $4,791
Trade names and trademarks20,281
 19,878
 403
 20,329
 19,861
 468
20,279
 19,980
 299
 20,259
 19,924
 335
$119,385
 $106,183
 $13,202
 $119,379
 $101,433
 $17,946
$119,406
 $117,410
 $1,996
 $119,395
 $114,269
 $5,126
Based on current information, estimatedEstimated future amortization expense of other intangible assets for each of the next five fiscal years and thereafter are as follows:
 
2017$4,256
20183,843
20193,123
20201,514
$1,528
2021166
172
202298
202342
202440
Thereafter300
116
$13,202
$1,996
5. PROPERTY AND EQUIPMENT
Property and equipment consist of the following:
December 31,December 31,
2016 20152019 2018
Machinery and equipment$242,805
 $241,125
$256,249
 $248,546
Buildings and leasehold improvements16,688
 15,833
22,050
 18,819
Furniture and fixtures2,434
 3,089
2,884
 2,783
261,927
 260,047
281,183
 270,148
Less accumulated depreciation(201,192) (202,457)(210,849) (199,480)
$60,735
 $57,590
$70,334
 $70,668
Depreciation expense was $26.9 million, $28.0$28.8 million and $28.1$29.0 million for the years ended December 31, 2016, 20152019 and 2014,2018, respectively.



6. LONG-TERM DEBT
Long-term debt consists of the following:
 
 December 31,
 2016 2015
Term A loan facility maturing 2019 net of deferred financing fees of $1,039 and $1,586; 2.86% and 2.50% interest rate at December 31, 2016 and December 31, 2015

$119,961
 $141,414
Borrowings from revolving loan facility under the Term A Credit Agreement; 2.64% interest rate at December 31, 2016
950
 
Various capital leases; weighted average interest rate of 5.6% and 5.8% at December 31, 2016 and December 31, 2015; principal and interest payable monthly through December 2021

36,231
 29,866
Various other notes payable with a weighted average interest rate of 10.7% and 8.5% at December 31, 2016 and December 31, 2015; principal and interest payable monthly through November 2019

31
 112
 157,173
 171,392
Less current portion(13,773) (14,374)
 $143,400
 $157,018
 December 31,
 2019 2018
Term Loan, net of deferred financing fees of $556; 4.11% interest rate at December 31, 2018$
 $52,694
Revolving Loans; 3.63% and 4.74% interest rate at December 31, 2019 and 2018
60,000
 26,750
Various capital leases; weighted average interest rate of 4.9% and 4.8% at December 31, 2019 and 2018; principal and interest payable monthly through December 2025
46,157
 47,737
Various other notes payable with a weighted average interest rate of 10.7% at December 31, 2018
 11
 106,157
 127,192
Less current portion(17,075) (22,132)
 $89,082
 $105,060
Term A and Revolving Loan FacilityCredit Agreement
On December 17, 2019, the Company amended its Credit Agreement which was originally entered into on November 20, 2014 the Company entered into a Credit Agreement (the “Term A Credit Agreement”) with Wells Fargo Bank, National Association, as administrative agent and the lenders party thereto.
The Term A Credit Agreement provides foramendment increased the extension of term loans (“Term Loans”) in anmaximum aggregate principal amount of $175.0 million, the entirety of which was disbursed on the Closing Date in order to pay outstanding obligationsrevolving loans under the Company’s Term Loan Credit Agreement dated asfrom $65 million to $80 million. Proceeds of December 20, 2013. Thea portion of the revolving loans available to be drawn under the Credit Agreement also provides forwere used to fully repay the extension of revolving loans (“Revolving Loans”) in an aggregate principal amount not to exceed $30.0 million. The Revolving Loan facility$49.5 million term loan that was outstanding under the Term A Credit Agreement replaces the Company’s Credit Agreement dated as of January 27, 2012. The Company may request incremental commitments to the aggregate principal amount of Term Loans and Revolving Loans available under the Term A Credit Agreement by an amount not to exceed $75.0 million in the aggregate. Unless an incremental commitment to increase the Term Loan or provide a new term loan matures at a later date, the obligations under the Term A Credit Agreement mature on November 20, 2019. Agreement.
As of December 31, 2016,2019, the Company's borrowing availability of Revolving Loans under the Term A Credit AgreementRevolving Loan commitment was $26.9$17.8 million, which was the maximum borrowing limit of $30.0 million reduced byafter deducting outstanding letters of credit of $2.1$2.2 million and revolver credit facility balanceoutstanding Revolving Loans of $1.0$60.0 million.
Loans borrowed under the Term A Credit Agreement bear interest, in the case of LIBOR rate loans, at a per annum rate equal to the applicable LIBOR rate, plus a margin ranging from 1.50%1.25% to 2.50%1.75%, based on the Company’s Total Leverage Ratio (as defined in the Term A Credit Agreement). Loans borrowed under the Term A Credit Agreement that are not LIBOR rate loans bear interest at a per annum rate equal to (i) the greatest of (A) the Federal Funds Rate plus 0.50%, (B) the one month LIBOR rate plus 1.00% per annum, and (C) the rate of interest announced, from time to time, by Wells Fargo Bank, National Association as its “prime rate,” plus (ii) a margin ranging from 0.50%0.25% to 1.50%0.75%, based on ourthe Company’s Total Leverage Ratio.
The Company will paypays certain recurring fees with respect to the credit facility, including administration fees to the administrative agent.
Subject to certain exceptions, including in certain circumstances, reinvestment rights, the loans extended under the Term A Credit Agreement are subject to customary mandatory prepayment provisions with respect to: the net proceeds from certain asset sales; the net proceeds from certain issuances or incurrences of debt (other than debt permitted to be incurred under the terms of the Term A Credit Agreement); the net proceeds from certain issuances of equity securities; and net proceeds of certain insurance recoveries and condemnation events of the Company.
The Term A Credit Agreement contains customary representations and warranties, subject to limitations and exceptions, and customary covenants restricting the ability (subject to various exceptions) of the Company and its subsidiaries to: incur additional indebtedness (including guarantee obligations); incur liens; sell certain property or assets; engage in mergers or other fundamental changes; consummate acquisitions; make investments; pay dividends, other distributions or repurchase equity interest of the Company or its subsidiaries; change the nature of their business; prepay or amend certain indebtedness; engage in certain transactions with affiliates; amend their organizational documents; or enter into certain restrictive agreements. In addition, the Term A Credit Agreement contains financial covenants which requires the Company to maintain (i) at all times, a Total Leverage Ratio in an amount not to exceed 3.25 to 1.00 through the Company’s fiscal quarter ending September 30, 2016, and thereafter,


in an amount not to exceed 3.002.75 to 1.00; and (ii) a Fixed Charge Coverage Ratio (as defined in the Term A Credit Agreement), as amended on June 24, 2016, the Company is required to maintain, as of the last day of each fiscal quarter, an amount not less than 1.15 to 1.00. On February 5, 2016,
The amendment also modified certain tests the Term ACompany is required to meet in order to pay dividends, repurchase stock and make other restricted payments. In order to make such payments which are permitted subject to certain customary conditions set forth in the Credit Agreement, was amendedthe amount of all such payments will be limited to $15 million during any twelve-month period. Per the amendment, when calculating the fixed charge coverage ratio the Company may now exclude up to $15.0$10 million of stock repurchases fromsuch restricted payments that would otherwise constitute fixed charges in any twelve month period.


The amendment supported the calculationcreation of a new dividend program. In December 2019, the Company's Fixed Charge Coverage Ratio, provided that those stock repurchases are consummated in accordance withCompany’s board of directors declared a quarterly cash dividend of $0.01 per share payable February 28, 2020 to shareholders of record as of January 31, 2020. Accordingly, the other terms and conditionsCompany recorded a dividend payable of the agreement.$443 thousand within accrued expenses.
The Term A Credit Agreement contains customary events of default, including with respect to: nonpayment of principal, interest, fees or other amounts; failure to perform or observe covenants; material inaccuracy of a representation or warranty when made; cross-default to other material indebtedness; bankruptcy, insolvency and dissolution events; inability to pay debts; monetary judgment defaults; actual or asserted invalidity or impairment of any definitive loan documentation, repudiation of guaranties or subordination terms; certain ERISA related events; or a change of control.
The obligations of the Company’s subsidiary that is the borrower under the Term A Credit Agreement are guaranteed by the Company and each of its other United States domestic subsidiary of the Company.subsidiaries. The Term A Credit Agreement and any interest rate protection and other hedging arrangements provided by any lender party to the Credit Facilityfacility or any affiliate of such a lender are secured on a first priority basis by a perfected security interest in substantially all of the borrower’s, the Company’s and each guarantor’s assets (subject to certain exceptions).

As of December 31, 2016, the Company had paid $54.0 million in aggregate principal on its $175.0 million Term Loan Credit Agreement. Principal prepayments on the Term Loan Credit Agreement of $22.0 million in 2016 resulted in a loss on extinguishment of debt of $0.2 million for the year ended December 31, 2016.
Term B Loan Facility

On December 20, 2013, we entered into a Term Loan Credit Agreement (the “Term B Loan Credit Agreement”) among ARC, as borrower, JPMorgan Chase Bank., N.A, as administrative agent and as collateral agent, and the lenders party thereto. Concurrently with the Company’s entry into the Term A Credit Agreement described above, the Company paid in full and terminated the Term B Loan Credit Agreement resulting in a loss on early extinguishment of debt of $5.6 million in 2014.
Other Notes Payable
Includes notes payable collateralized by equipment previously purchased.
Minimum future maturities of long-term debt, excludes deferred financing fees, and capital lease obligations as of December 31, 2016 are as follows:
 Long-Term Debt Capital Lease Obligations
Year ending December 31:   
2017$14
 $13,759
201816,017
 10,723
2019105,950
 6,889
2020
 3,636
2021
 1,224
Thereafter
 
 $121,981
 $36,231

7. COMMITMENTS AND CONTINGENCIES
The Company leases machinery, equipment, and office and operational facilities under non-cancelable operating lease agreements. Certain lease agreements for the Company’s facilities generally contain renewal options and provide for annual increases in rent based on the local Consumer Price Index. The following is aRefer to Note 8, Leasing, for the schedule of the Company’s future minimum operating lease payments as of December 31, 20162019:.


  Third Party Related Party Total
Year ending December 31:      
2017 $14,777
 $504
 $15,281
2018 10,737
 504
 11,241
2019 6,914
 514
 7,428
2020 5,295
 514
 5,809
2021 3,668
 514
 4,182
Thereafter 2,187
 1,028
 3,215
  $43,578
 $3,578
 $47,156
Total rent expense under operating leases, including month-to-month rentals, amounted to $23.7 million, $24.0 million, and $23.4 million during the years ended December 31, 2016, 2015 and 2014, respectively. Under certain lease agreements, the Company is responsible for other costs such as property taxes, insurance, maintenance, and utilities.
The Company leased several of its facilities under lease agreements with entities owned by certain of its current and former executive officers which expire through December 2023. The rental payments on these facilities amounted to $0.5 million, $0.5 million and $0.5 million during the years ended December 31, 2016, 2015 and 2014, respectively.
The Company has entered into indemnification agreements with each director and named executive officer which provide indemnification under certain circumstances for acts and omissions which may not be covered by any directors’ and officers’ liability insurance. The indemnification agreements may require the Company, among other things, to indemnify its officers and directors against certain liabilities that may arise by reason of their status or service as officers and directors (other than liabilities arising from willful misconduct of a culpable nature), to advance their expenses incurred as a result of any proceeding against them as to which they could be indemnified, and to obtain officers’ and directors’ insurance if available on reasonable terms. There have been no events to date which would require the Company to indemnify its officers or directors.
On October 21, 2010, a former employee, individually and on behalf of a purported class consisting of all non-exempt employees who work or worked for American Reprographics Company, L.L.C. and American Reprographics Company in the State of California at any time from October 21, 2006 through the settlement date, filed an action against the Company in the Superior Court of California for the County of Orange. The complaint alleged, among other things, that the Company violated the California Labor Code by failing to (i) provide meal and rest periods, or compensation in lieu thereof, (ii) timely pay wages due at termination, and (iii) that those practices also violate the California Business and Professions Code. The relief sought included damages, restitution, penalties, interest, costs, and attorneys’ fees and such other relief as the court deems proper. On March 15, 2013, the Company participated in a private mediation session with claimants’ counsel which did not result in resolution of the claim. Subsequent to the mediation session, the mediator issued a proposal that was accepted by both parties. In the second quarter of 2016, the Company settled with the defendants and paid $1.0 million, which had been accrued as of December 31, 2015.

In addition to the matters described above, the Company is involved in various additional legal proceedings and other legal matters from time to time in the normal course of business. The Company does not believe that the outcome of any of these matters will have a material effect on its consolidated financial position, results of operations or cash flows.
8. LEASING
Adoption of ASC Topic 842, Leases
In February 2016, the FASB issued ASC 842, Leases. The new guidance replaces the existing guidance in ASC 840, Leases. ASC 842 requires a dual approach for lessee accounting under which a lessee accounts for leases as finance leases or operating leases. Both finance leases and operating leases result in the lessee recognizing a ROU asset and a corresponding lease liability. For finance leases the lessee recognizes interest expense and amortization of the ROU asset, and for operating leases the lessee will recognize a straight-line total lease expense. In addition, ASC 842 changes the definition of a lease, which resulted in changes to the classification of certain service contracts with customers to lease arrangements. The Company adopted ASC 842 on January 1, 2019.
In July 2018, the FASB issued ASU 2018-11, Leases(Topic 842): Targeted Improvements, which provided entities the option to use the effective date as the date of initial application on transition to the new guidance. The Company elected this transition method, and as a result, the Company did not adjust comparative information for prior periods. The Company elected certain additional practical expedients permitted by the new guidance allowing the Company to carry forward historical accounting related to lease identification and classification for existing leases upon adoption. The Company elected, for its equipment asset classes, the practical expedient that allows lessees to treat the lease and non-lease components of leases as a single lease component. Leases with an initial term of 12 months or less are not recorded on the Company's consolidated balance sheet.
As part of the transition, the Company completed a comprehensive review of its lease portfolio, including significant leases by geography and by asset type that were impacted by the new guidance, and enhanced its controls around leasing. The adoption of ASC 842 resulted in an increase to total assets and liabilities due to the recording of operating lease ROU assets of approximately $46.9 million and operating lease liabilities of approximately $53.7 million, as of January 1, 2019. Finance leases were not impacted by the adoption of ASC 842, as finance lease liabilities and the corresponding ROU assets were already recorded in the balance sheet under the previous guidance, ASC 840. The adoption did not materially impact the Company’s Consolidated Statements of Operations or Cash Flows.


Lessee Accounting
The Company determines whether an arrangement is a lease at contract inception. The Company's material lease contracts are generally for real estate or print equipment, and the determination of whether such contracts contain leases generally does not require significant estimates or judgments. The Company’s leases that are classified as operating leases primarily consist of real estate leases. The Company’s real estate leases contain both lease and non-lease components, which are accounted for separately. The Company’s leases that are classified as finance leases primarily consist of print equipment. Certain print equipment leases have lease and non-lease components, which are accounted for as a single lease component as discussed above. Other than the election to treat the Company's fixed lease payment as a single lease component, the accounting for finance leases will remain unchanged under ASC 842.
Operating lease ROU assets and liabilities are recognized at commencement date based on the present value of lease payments over the lease term. As most of the Company's operating leases do not provide an implicit rate, the Company uses its incremental borrowing rate based on the information available at commencement date in determining the present value of lease payments. The operating lease ROU assets also include any lease payments made and are reduced by any lease incentives received. The lease terms range from one to ten years, with renewal terms that can extend the lease term from 1 to 5 years. A portion of the Company’s real estate leases are generally subject to annual changes in the Consumer Price Index (CPI), which are treated as variable lease payments and recognized in the period in which the obligation for those payments was incurred. The Company’s lease agreements do not contain any material residual value guarantees or material restrictive covenants.
The tables below present financial information associated with the Company's leases. This information is only presented as of, and the year ended, December 31, 2019 because, as noted above, the Company adopted ASC 842 using a transition method that does not require application to periods prior to adoption.
 ClassificationDecember 31, 2019
Assets  
Operating lease assetsRight-of-use assets from operating leases$41,238
Finance lease assetsProperty and equipment85,914
 Less accumulated depreciation(43,166)
 Property and equipment, net42,748
Total lease assets $83,986
   
Liabilities  
Current  
OperatingCurrent portion of operating lease liabilities$11,060
FinanceCurrent portion of long-term finance leases17,075
Long-term  
OperatingLong-term portion of operating lease liabilities37,260
FinanceLong-term portion of finance leases29,082
Total lease liabilities $94,477


 Classification Year Ended December 31, 2019
Operating lease costCost of sales $16,436
 Selling, general and administrative expenses 3,381
Total operating lease cost (1)
  $19,817
    
Finance lease cost   
Amortization of leased assetsCost of sales $18,314
 Selling, general and administrative expenses 246
Interest on lease liabilitiesInterest expense, net 2,353
Total finance lease cost  20,913
Total lease cost  $40,730
(1) Includes variable lease costs and short-term lease costs of $2,893 and $433, respectively for the year ended December 31, 2019.
Maturity of lease liabilities (as of December 31, 2019)
Operating Leases(1) (2)
 
Finance Leases(3)
2020 $15,247
 $19,421
2021 12,709
 15,183
2022 10,797
 9,784
2023 8,418
 5,229
2024 5,709
 1,777
Thereafter 11,970
 65
Total 64,850
 51,459
Less amount representing interest 16,530
 5,302
Present value of lease liability $48,320
 $46,157

(1) Reflects payments for non-cancelable operating leases with initial terms of one year or more as of December 31, 2019. The table above does not include any legally binding minimum lease payments for leases signed but not yet commenced, and such leases are not material in the aggregate.

(2) The Company leased several of its facilities under lease agreements with entities owned by certain of its current and former executive officers which expire through December 2023. The rental payments on these facilities amounted to $0.5 million during 2019 and 2018. In the table above, annual rental payments of $0.5 million for related parties are included in 2020 through 2023.

(3) The table above does not include any legally binding minimum lease payments for leases signed but not yet commenced, and such leases are not material in the aggregate.

As previously disclosed in the Company's 2018 Annual Report on Form 10-K and under the previous lease accounting standard, future minimum lease payments for operating leases and capital lease obligation as of December 31, 2018 were as follows:
Maturity of lease liabilities (as of December 31, 2018)Operating Leases Capital Leases
2019 $16,355
 $16,872
2020 12,956
 13,817
2021 10,130
 10,141
2022 8,510
 5,274
2023 7,054
 1,633
Thereafter 16,650
 
Total $71,655
 $47,737



December 31, 2019
Weighted average remaining lease term (years)
Operating leases5.5
Finance leases3.2
Weighted average discount rate
Operating leases5.9%
Finance leases4.9%
Other informationYear Ended December 31, 2019
Cash paid for amounts included in the measurement of lease liabilities 
Operating cash flows from operating leases$15,415
Operating cash flows from finance leases$2,373
Financing cash flows from finance leases$18,407
Lessor Accounting
The Company concluded that certain of its contracts with customers contain leases under the new leasing standard and accordingly should be accounted for as operating leases upon adoption of ASC 842. Specifically, certain of the Company's MPS arrangements, which had previously been accounted for as service revenue under ASC 606, Revenue from Contracts with Customers, are now accounted for as operating leases under ASC 842.
The Company's MPS arrangements consists of the placement, management, and optimization of print and imaging equipment in customers' offices, job sites, and other facilities under which the Company is paid a fixed rate per unit for each print produced (per-use), often referred to as a “click charge.” Accordingly, the fixed rate per unit charged to the customer covers the use of the equipment (i.e., the lease component), as well as the additional services performed by the Company as described above (i.e., the non-lease component). Certain of the Company's MPS contracts provide the customer the option to renew or terminate the agreement, which are considered when assessing the lease term. The Company elected the practical expedient to not separate certain lease and non-lease components related to its MPS arrangements, and accounts for the combined component under ASC 842. The pattern of revenue recognition for the Company's MPS revenue has remained substantially unchanged following the adoption of ASC 842.
MPS revenue includes $114.7 million of rental income and $8.6 million of service income for the year ended December 31, 2019. The Company's property and equipment, net of accumulated depreciation, includes approximately $40 million of equipment subject to leases with customers under the Company's MPS arrangements. Following termination of an MPS arrangement, the Company will place existing equipment at an alternate customer site pursuant to an MPS arrangement, at one of the Company's service centers, or dispose of the equipment.

9. INCOME TAXES
In December 2017, the Tax Cuts and Jobs Act (the “TCJA”) was enacted. The TCJA includes a number of changes to existing U.S. tax laws that impact the Company. This includes a reduction to the federal corporate tax rate from 35 percent to 21 percent for the tax years beginning after December 31, 2017. The TCJA also provides for a one-time transition tax on certain foreign earnings as well as changes beginning in 2018 regarding the deductibility of interest expense, additional limitations on executive compensation, meals and entertainment expenses and the inclusion of certain foreign earnings in U.S. taxable income.
The Company recognized $11.9 million of tax expense in the fourth quarter of 2017 primarily due to the reduction in its net U.S. deferred tax assets for the 14 percentage points decrease in the U.S. federal statutory rate. In accordance with Staff Accounting Bulletin No. 118, which provides guidance on accounting for the impact of the TCJA, in effect allowing an entity to use a


methodology similar to the measurement period in a business combination. The Company completed its accounting for the tax effects of the TCJA. Additionally, further guidance from the Internal Revenue Service ("IRS"), SEC, or the FASB could result in changes to the Company’s accounting for the tax effects of the TCJA in its 2019 tax year and future tax years.

The following table includes the consolidated income tax provision for federal, state, and foreign income taxes related to the Company’s total earnings before taxes for 2016, 20152019 and 2014:2018:
 


 Year Ended December 31, Year Ended December 31,
 2016 2015 2014 2019 2018
Current:          
Federal $42
 $219
 $
 $(45) $(89)
State 89
 364
 86
 187
 65
Foreign 165
 481
 392
 354
 370
 296
 1,064
 478
 496
 346
Deferred:          
Federal (3,236) (56,750) 1,453
 3,680
 2,331
State (1,519) (13,705) 343
 1,606
 560
Foreign 95
 (41) 74
 (58) 97
 (4,660) (70,496) 1,870
 5,228
 2,988
Income tax (benefit) provision $(4,364) $(69,432) $2,348
Income tax provision $5,724
 $3,334
The Company's foreign earnings before taxes were $0.7 million $1.1 million and $0.3$1.2 million for 2016, 20152019 and 2014,2018, respectively.
The consolidated deferred tax assets and liabilities consist of the following:
 
December 31,December 31,
2016 20152019 2018
Deferred tax assets:      
Financial statement accruals not currently deductible$2,692
 $3,409
$2,047
 $2,332
Deferred rent expense
 1,563
Accrued vacation1,185
 1,215
849
 873
Deferred revenue280
 280
State taxes48
 116
Deferred revenue, net84
 24
Fixed assets6,555
 7,647
3,637
 3,624
Right of use operating lease liabilities12,025
 
Goodwill and other identifiable intangibles22,291
 20,828
7,297
 9,917
Stock-based compensation6,072
 5,562
2,952
 5,022
Federal tax net operating loss carryforward27,759
 29,089
16,914
 16,353
State tax net operating loss carryforward, net4,996
 5,096
5,803
 5,791
State tax credits, net958
 1,002
Foreign tax credit carryforward517
 517
Foreign tax net operating loss carryforward499
 380
602
 691
Federal alternative minimum tax284
 222
Interest rate hedge131
 140
Tax credits, net1,726
 1,770
Gross deferred tax assets74,267
 75,503
53,936
 47,960
Less: valuation allowance(1,304) (1,307)(2,254) (2,203)
Net deferred tax assets$72,963
 $74,196
$51,682
 $45,757
      
Deferred tax liabilities:      
Goodwill and other identifiable intangibles$(30,296) $(35,933)
Goodwill$(21,705) $(20,811)
Right of use assets(10,222) 
Net deferred tax assets$42,667
 $38,263
$19,755
 $24,946

A reconciliation of the statutory federal income tax rate to the Company’s effective tax rate is as follows:
 


Year Ended December 31,Year Ended December 31,
2016 2015 20142019 2018
Statutory federal income tax rate35% 35 % 35%21% 21%
State taxes, net of federal benefit2
 5
 4
7
 5
Foreign taxes
 
 1
2
 2
Valuation allowance
 (289) (36)1
 (1)
Non-deductible expenses and other1
 1
 3
2
 1
Section 162(m) limitation(1) 1
 4
3
 1
Stock-based compensation
 
 16
Discrete item for state taxes(1) (1) (4)
Discrete items for other
 
 1
Non-deductible portion of goodwill impairment(28) 
 
Stock based compensation29
 
Discrete items for federal, state and foreign taxes1
 (2)
Global intangible low taxed income1
 1
Effective income tax rate8% (248)% 24%67% 28%

In accordance with ASC 740-10, Income Taxes, the Company evaluates the need for deferred tax asset valuation allowances based on a more likely than not standard. The ability to realize deferred tax assets depends on the ability to generate sufficient taxable income within the carryback or carryforward periods provided for in the tax law for each applicable tax jurisdiction. The Company considers the following possible sources of taxable income when assessing the realization of deferred tax assets:

Future reversals of existing taxable temporary differences;
Future taxable income exclusive of reversing temporary differences and carryforwards;
Taxable income in prior carryback years; and
Tax-planning strategies.

The assessment regarding whether a valuation allowance is required or should be adjusted also considers all available positive and negative evidence factors, including but not limited to:

Nature, frequency, and severity of recent losses;
Duration of statutory carryforward periods;
Historical experience with tax attributes expiring unused; and
Near- and medium-term financial outlook.

The Company utilizes a rolling three years of actual and current year anticipated results as the primary measure of cumulative income/losses in recent years, excludingas adjusted for permanent differences. The evaluation of deferred tax assets requires judgment in assessing the likely future tax consequences of events that have been recognized in the Company's financial statements or tax returns and future profitability. The Company's accounting for deferred tax consequences represents its best estimate of those future events. Changes in the Company's current estimates, due to unanticipated events or otherwise, could have a material effect on its financial condition and results of operations. At September 30, 2015, as a result of sustained profitability in the U.S. evidenced by three years of earnings and forecasted continuing profitability, the Company determined it was more likely than not that future earnings would be sufficient to realize certain of its deferred tax assets in the U.S. Accordingly the Company reversed most of its U.S. valuation allowance, resulting in non-cash income tax benefit of $80.7 million for the year ended December 31, 2015. The Company continues to carryhas a $1.3$2.3 million valuation allowance against certain deferred tax assets as of December 31, 2016.2019.

Based on the Company’s current assessment, the remaining net deferred tax assets as of December 31, 20162019 are considered more likely than not to be realized. The valuation allowance of $1.3$2.3 million may be increased or reduced as conditions change or if the Company is unable to implement certain available tax planning strategies. The realization of the Company’s net deferred tax assets ultimately dependdepends on future taxable income, reversals of existing taxable temporary differences or through a loss carry back. The Company has income tax receivables of $0.2 million as of December 31, 20162019 included in other current assets in its Consolidated Balance Sheetconsolidated balance sheet primarily related to income tax refunds for prior years.
As of December 31, 2016,2019, the Company had approximately $79.9$80.5 million of consolidated federal, $96.6$93.3 million of state and $2.6$3.6 million of foreign net operating loss and charitable contribution carryforwards available to offset future taxable income, respectively. The pre TCJA federal net operating loss carryforward began in 2011 andcarryforwards will begin to expire in varying amounts between 2031 and 2034.2037. The charitable contribution carryforward began in 2011 andpre TCJA state net operating loss carryforwards will begin to expire in varying amounts between 20172020 and 2020. The state net operating loss carryforwards expire in varying amounts between 2017 and 2034.2039. The foreign net operating loss carryforwards begin to expire in varying amounts beginning in 2017.


2022.

The Company or oneand some of its subsidiaries files income tax returns in the U.S. federal jurisdiction, and various states and foreign jurisdictions. With few exceptions, the Company is no longer subject to U.S. federal, state and local, or non-U.S. income tax examinations by tax authorities for years before 2010. In 2010, the IRS commenced an examination of the Company’s U.S. income tax return for 2008, which was completed in February of 2011. The IRS did not propose any adjustments to the Company’s 2008 U.S. income tax return. In 2011, the IRS commenced an examination of the Company’s 2009 and 2010 U.S. income tax returns. The IRS did not propose any significant adjustments to the Company’s 2009 and 2010 U.S. income tax returns as of December 31, 2016.2013.
A reconciliation of the beginning and ending amount of unrecognized tax benefits is as follows:
  2014
Beginning balance at January 1, $266
Additions based on tax positions related to the current year 
Reductions based on tax positions related to the prior year (266)
Reductions for tax positions due to expiration of statute of limitations 
Ending balance at December 31, $

There were no unrecognized tax benefits as of and for the years ended December 31, 20162019 or 2015.2018. The Company includes interest and penalties related to uncertain tax positions as a component of income tax expense. The Company does not anticipate any significant changes to unrecognized tax benefits over the next 12 months. During the years ended December 31, 2019 and 2018, no interest or penalties were required to be recognized related to unrecognized tax benefits.
9.10. EMPLOYEE STOCK PURCHASE PLAN AND STOCK PLAN
Employee Stock Purchase Plan
Under the Company’s Employee Stock Purchase Plan (the “ESPP”) eligible employees may purchase up to a calendar year maximum per eligible employee of the lesser of (i) 2,500 shares of common stock, or (ii) a number of shares of common stock having an aggregate fair market value of $25 thousand as determined on the date of purchase at 85% of the fair market value of such shares of common stock on the applicable purchase date. The compensation expense in connection with the ESPP in 2016, 2015,2019 and 20142018, was $21 thousand, $19$23 thousand and $15$22 thousand, respectively.

Employees purchased the following shares in the periods presented:
 
Year Ended December 31,Year Ended December 31,
2016 2015 20142019 2018
Shares purchased33
 21
 13
90
 76
Average price per share$3.59
 $5.40
 $6.24
$1.51
 $1.67
Stock Plan
At theThe Company's annual meeting of stockholders held on May 1, 2014, the Company's stockholders approved the Company's 2014 Stock Plan (the “2014 Stock Plan”) as adopted by the Company's board of directors. The 2014 Stock Plan replaces the American Reprographics Company 2005 Stock Plan (the "2005 Plan"). The 2014 Stock Plan provides for the grant of incentive and non-statutory stock options, stock appreciation rights, restricted stock, restricted stock units, stock bonuses and other forms of awards granted or denominated in the Company's common stock or units of the Company's common stock, as well as cash bonus awards to employees, directors and consultants of the Company. The 2014Company's Stock Plan authorizes the Company to issue up to 3.5 million shares of common stock. At December 31, 2016, 1.62019, 2.0 million shares remain available for issuance under the Stock Plan.
Stock options granted under the 2014Company's Stock Plan generally expire no later than ten years from the date of grant. Options generally vest and become fully exercisable over a period of three to four years from date of award, except that options granted to non-employee directors may vest over a shorter time period. The exercise price of options must be equal to at least 100% of the fair market value of the Company’s common stock on the date of grant. The Company allows for cashless exercises of vested outstanding options.
During the years ended December 31, 20162019 and 2015,2018, the Company granted options to acquire a total of 570747 thousand shares and 526686 thousand shares, respectively, of the Company's common stock to certain key employees with an exercise price equal to the fair market value of the Company’s common stock on the date of grant. The granted stock options vest annually over three to four years from the grant date and expire 10 years after the date of grant.


The following is a further breakdown of the stock option activity under the Stock Plan:
 Year Ended December 31, 2016
 Shares 
Weighted
Average
Exercise
Price
 
Weighted
Average
Contractual
Life
(In years)
 
Aggregate
Intrinsic
Value
(In thousands)
Outstanding at December 31, 20143,681
 $5.50
    
Granted526
 $8.91
    
Exercised(154) $4.36
    
Forfeited/Cancelled(100) $11.76
    
Outstanding at December 31, 20153,953
 $5.84
    
Granted570
 $3.74
    
Exercised(36) $2.70
    
Forfeited/Cancelled(186) $5.77
    
Outstanding at December 31, 20164,301
 $5.44
 5.92 $3,954
Vested or expected to vest at December 31, 20164,267
 $5.44
 5.90 $3,924
Exercisable at December 31, 20163,255
 $5.37
 5.09 $3,151
 Shares 
Weighted
Average
Exercise
Price
 
Weighted
Average
Contractual
Life
(In years)
 
Aggregate
Intrinsic
Value
(In thousands)
Outstanding at December 31, 20174,735
 $5.44
    
Granted686
 $2.21
    
Exercised
 $
    
Forfeited/Canceled(164) $6.23
    
Outstanding at December 31, 20185,257
 $4.95
    
Granted747
 $2.30
    
Exercised
 $
    
Forfeited/Canceled(1,097) $7.11
    
Outstanding at December 31, 20194,907
 $4.06
 5.27 $
Vested or expected to vest at December 31, 20194,907
 $4.06
 5.27 $
Exercisable at December 31, 20193,661
 $4.56
 4.17 $


The aggregate intrinsic value in the table above represents the total pretax intrinsic value (the difference between the closing stock price on December 31, 20162019 and the exercise price, multiplied by the number of in-the-money options) that would have been received by the option holders had all the option holders exercised their options on December 31, 20162019. This amount changes based on the fair market value of the common stock. Total intrinsic value ofThere were no options exercised during the years ended December 31, 2016, 20152019 and 2014 was $42 thousand, $0.6 million and $0.4 million, respectively.2018.

A summary of the Company’s non-vested stock options as of December 31, 20162019, and changes during the fiscal year then ended is as follows:
  Weighted
Average Grant Date
  Weighted
Average Grant Date
Non-vested OptionsShares Fair Market ValueShares Fair Market Value
Non-vested at December 31, 20151,383
 $5.92
Non-vested at December 31, 20181,191
 $1.76
Granted570
 $2.07
747
 $1.30
Vested(804) $2.72
(514) $1.92
Forfeited/Cancelled(103) $3.23
Non-vested at December 31, 20161,046
 $3.15
Forfeited/Canceled(178) $1.54
Non-vested at December 31, 20191,246
 $1.44
The following table summarizes certain information concerning outstanding options at December 31, 20162019:
 
  
Range of Exercise PriceOptions Outstanding at
December 31, 20162019
$2.371.14 – $2.701,3452,568
$3.65 – $4.82530911
$5.37 – $7.191,025949
$8.208.66 – $9.091,401479
$2.371.14 – $9.094,3014,907
Restricted Stock
The Stock Plan provides for automatic grants of restricted stock awards to non-employee directors of the Company, as of each annual meeting of the Company’s stockholders having a then fair market value equal to $60 thousand.
In 2016,2019, the Company granted 130450 thousand shares of restricted stock to certain key employees at a price per share equal to the closing price of the Company's common stock on the date the restricted stock was granted. The granted stock options and restricted stock vest annually over three years from the grant date. In addition, the Company granted approximately 14 thousand


shares of restricted stock to each of the Company's seven non-employee members of its board of directors at a price per share equal to the closing price of the Company's common stock on the date the restricted stock was granted. The restricted stock vests on the one -year anniversary of the grant date.
In 2015, the Company granted 116 thousand shares of restricted stock to certain key employees at a price per share equal to the closing price of the Company's common stock on the date the restricted stock was granted. The restricted stock vests annually over three to four years from the grant date. In addition, the Company granted 726 thousand shares of restricted stock to each of the Company's six non-employee members of its board of directors at a price per share equal to the closing price of the Company's common stock on the date the restricted stock was granted. The restricted stock vests on the one-year anniversary of the grant date.
In 2014,2018, the Company granted 144325 thousand shares of restricted stock to certain key employees at a price per share equal to the closing price of the Company's Chief Executive Officer. Thecommon stock on the date the restricted stock vestswas granted. The granted stock options and restricted stock vest annually over fourthree years afterfrom the date of grant.grant date. In addition, the Company granted 9approximately 28 thousand shares of restricted stock to each of the Company's six non-employee members of its board of directors at a price per share equal to the closing price of the Company's common stock on the date the restricted stock was granted. TheAdditionally, the Company granted approximately 13 thousand shares of restricted stock to an non-employee member of its board of directors that joined during the fourth quarter of 2018.The restricted stock vests on the one-year anniversary of the grant date.

A summary of the Company’s non-vested restricted stock as of December 31, 20162019, and changes during the fiscal year then ended is as follows:


  Weighted
Average Grant Date
  Weighted
Average Grant Date
Non-vested Restricted StockShares Fair Market ValueShares Fair Market Value
Non-vested at December 31, 2015266
 $8.31
Non-vested at December 31, 2018751
 $3.37
Granted228
 $3.91
607
 $2.41
Vested(106) $8.30
(432) $3.47
Forfeited/Cancelled
 $
Non-vested at December 31, 2016388
 $5.71
Forfeited/Canceled
 $
Non-vested at December 31, 2019926
 $2.69
The total fair value of restricted stock awards vested during the years ended December 31, 20162019, 2015 and 20142018 was $0.4 million, $1.6$1.0 million and $1.8$0.8 million, respectively.
10.11. RETIREMENT PLANS
The Company sponsors a 401(k) Plan, which covers substantially all employees of the Company who have attained age 21. Under the Company’s 401(k) Plan, eligible employees may contribute up to 75% of their annual eligible compensation (or in the case of highly compensated employees, up to 6% of their annual eligible compensation), subject to contribution limitations imposed by the Internal Revenue Service. During a portion of 2009, theThe Company made an employer matching contribution equal tomatches 20% of an employee’s contributions, up to a total of 4% of that employee’s compensation. In July 2009, the Company amended its 401(k) Plan to eliminate the mandatory company contribution and to provide for discretionary company contributions. In 2013, the Company reinstated the mandatory company contribution. An independent third party administers the Company’s 401(k) Plan. The Company's total expense under these plans amounted to $0.5 million and $0.4 million $0.4 millionannually during 2019 and $80 thousand during the years ended December 31, 2016, 2015 and 2014,2018, respectively.

11. DERIVATIVES AND HEDGING TRANSACTIONS
The Company uses derivative financial instruments to hedge its exposure to interest rate volatility related to its Term A Loan Facility. The Company does not use derivative financial instruments for speculative or trading purposes. Such derivatives are designated as cash flow hedges and accounted for under ASC 815, Derivatives and Hedging. Derivative instruments are recorded at fair value as either assets or liabilities in the interim condensed consolidated balance sheets. Changes in fair value of cash flow hedges that are designated as effective hedging instruments are deferred in equity as a component of accumulated other comprehensive loss ("AOCL"). Any ineffectiveness in such cash flow hedges is immediately recognized in earnings. Changes in the fair value of hedges that are not designated as effective hedging instruments are immediately recognized in earnings. Cash flows from the Company’s derivative instruments are classified in the condensed consolidated statements of cash flows in the same category as the items being hedged.
In January 2015, the Company entered into three one-year interest rate cap contracts to hedge against its exposure to interest rate volatility: (1) $80.0 million notional interest rate cap effective in 2015, (2) $65.0 million notional forward interest rate cap


effective in 2016, and (3) $50.0 million notional forward interest rate cap effective in 2017. Over the next twelve months, the Company expects to reclassify $0.4 million from AOCL to interest expense.
The following table summarizes the fair value and classification on the Consolidated Balance Sheets of the Company's derivatives as of December 31, 2016 and 2015:

   Fair Value
 Balance Sheet Classification December 31, 2016 December 31, 2015
Derivative designated as hedging instrument under ASC 815     
Interest rate cap contracts - current portionOther current assets $39
 $48
Interest rate cap contracts - long-term portionOther assets 
 191
Total derivatives designated as hedging instruments  $39
 $239

The following table summarizes the loss recognized in AOCL of derivatives, designated and qualifying as cash flow hedges for the year ended December 31, 2016, 2015 and 2014:

 Amount of Loss Recognized in AOCL on Derivative
 Year Ended December 31,
 2016 2015 2014
Derivative in ASC 815 Cash Flow Hedging Relationship     
Interest rate cap contracts, net of tax$(197) $(211) $

The following table summarizes the effect of the interest rate cap on the Consolidated Statements of Operations for the year ended December 31, 2016, 2015 and 2014:
 
Amount of Loss
Reclassified from AOCL into Income
 (effective portion) (ineffective portion)
 Year Ended December 31, Year Ended December 31,
 2016 2015 2014 2016 2015 2014
Location of Loss Reclassified from AOCL into Income           
Interest expense$224
 $36
 $
 $
 $
 $

12. FAIR VALUE MEASUREMENTS
In accordance with ASC 820, Fair Value Measurement, the Company has categorized its assets and liabilities that are measured at fair value into a three-level fair value hierarchy as set forth below. If the inputs used to measure fair value fall within different levels of the hierarchy, the categorization is based on the lowest level input that is significant to the fair value measurement. The three levels of the hierarchy are defined as follows:
Level 1-inputs to the valuation methodology are quoted prices (unadjusted) for identical assets or liabilities in active markets.
Level 2-inputs to the valuation methodology include quoted prices for similar assets and liabilities in active markets, and inputs that are observable for the asset or liability, either directly or indirectly, for substantially the full term of the financial instrument.
Level 3-inputs to the valuation methodology are unobservable and significant to the fair value measurement.

The following table summarizes the bases used to measure certain assets and liabilities at fair value on a nonrecurring basis in the consolidated financial statements as of and for the year ended December 31, 2016:


2019 and 2018:

 Significant Other Unobservable Inputs
 December 31, 2016
 Level 3 Total Losses
Nonrecurring Fair Value Measure   
    
Goodwill$138,688
 $73,920
In accordance with ASC 350, goodwill was written down to its implied fair value of $138.7 million as of June 30, 2016, resulting in an impairment charge of $73.9 million during the year ended December 31, 2016. See Note 4, “Goodwill and Other Intangibles Resulting from Business Acquisitions” for further information regarding the process of determining the implied fair value of goodwill and change in goodwill.

The following table summarizes the bases used to measure certain assets and liabilities at fair value on a recurring basis in the consolidated financial statements as of and for the year ended December 31, 2016 and 2015:
 Significant Other Unobservable Inputs
 December 31, 2016 December 31, 2015
 Level 2 Level 3 Total Losses Level 2 Level 3 Total Losses
Recurring Fair Value Measure           
       Interest rate cap contracts$39
 $
 $
 $239
 $
 $
       Contingent purchase price consideration for
       acquired businesses
$
 $402
 $
 $
 $1,059
 $

The Company determines the fair value of its interest rate cap contracts based on observable interest rate yield curves and represent the expected discounted cash flows underlying the financial instruments.

The Company recognizes liabilities for future earnout obligations on business acquisitions, or contingent purchase price consideration for acquired businesses, at their fair value based on discounted projected payments on such obligations. The inputs to the valuation, which are level 3 inputs within the fair value hierarchy, are projected sales to be provided by the acquired businesses based on historical sales trends for which earnout amounts are contractually based. Based on the Company's assessment as of December 31, 2016, the estimated contractually required earnout amounts would be achieved.

The following table presents the change in the Level 3 contingent purchase price consideration liability for the year ended December 31, 2016 and 2015:
 Year Ended December 31,
 2016 2015
Beginning balance$1,059
 $1,768
     Additions related to acquisitions104
 
     Payments(571) (555)
     Adjustments included in earnings(171) 38
     Foreign currency translation adjustments(19) (192)
Ending balance$402
 $1,059





Schedule II
ARC DOCUMENT SOLUTIONS, INC. AND SUBSIDIARIES
VALUATION AND QUALIFYING ACCOUNTS
(In thousands)
 
Balance at
Beginning
of Period
 
Charges to
Cost and
Expenses
 
Deductions
(1)
 
Balance at
End of
Period
Year ended December 31, 2016       
Allowance for accounts receivable$2,094
 $918
 $(952) $2,060
Year ended December 31, 2015       
Allowance for accounts receivable$2,413
 $340
 $(659) $2,094
Year ended December 31, 2014       
Allowance for accounts receivable$2,517
 $546
 $(650) $2,413
(1)Deductions represent uncollectible accounts written-off net of recoveries.



EXHIBIT INDEX
NumberDescription
3.1
Certificate of Ownership and Merger as filed with Secretary of State of the State of Delaware (incorporated by reference to Exhibit 3.1 to the Registrant’s Form 8-K filed December 27, 2012).
3.2
Restated Certificate of Incorporation, filed March 13, 2013.
3.3
Second Amended and Restated Bylaws, (incorporated by reference to Exhibit 3.1 to the Registrant’s Form 8-K filed on October 6, 2009).
4.1
Specimen Stock Certificate (incorporated by reference to Exhibit 4.1 to the Registrant’s Form 10-K filed on March 9, 2011).
4.2
Registration Rights Agreement, dated December 1, 2010, among ARC Document Solutions, certain subsidiaries of ARC Document Solutions as guarantors thereto, and Merrill Lynch, Pierce, Fenner & Smith Incorporated, as representative of the several initial purchasers (incorporated by reference to Exhibit 4.3 to the Registrant’s Form 8-K filed on December 2, 2010).
10.1
ARC Document Solutions 2005 Stock Plan (incorporated by reference to Exhibit 10.7 to the Registrant’s Registration Statement on Form S-1 A (Reg. No. 333-119788), as amended on January 13, 2005).^
10.2
Amendment No. 1 to ARC Document Solutions 2005 Stock Plan dated May 22, 2007 (incorporated by reference to Exhibit 10.63 to the Registrant’s Form 10-Q filed on August 9, 2007).^
10.3
Amendment No. 2 to ARC Document Solutions 2005 Stock Plan dated May 2, 2008 (incorporated by reference to Exhibit 10.3 to the Registrant’s Form 10-Q filed August 8, 2008). ^
10.4
Amendment No. 3 to ARC Document Solutions 2005 Stock Plan (incorporated by reference to Exhibit 10.1 to the Registrant’s Form 10-Q filed August 7, 2009). ^
10.5
Forms of Stock Option Agreements under the 2005 Stock Plan (incorporated by reference to Exhibit 10.8 to the Registrant’s Registration Statement on Form S-1 (Reg. No. 333-119788), as filed on October 15, 2004).^
10.6
Forms of Restricted Stock Award Agreements under 2005 Stock Plan (incorporated by reference to Exhibit 10.27 to the Registrant’s Registration Statement on Form S-1 A (Reg. No. 333-119788), as amended on December 6, 2004).^
10.7
Form of Restricted Stock Unit Award Agreement under 2005 Stock Plan (incorporated by reference to Exhibit 10.28 to the Registrant’s Registration Statement on Form S-1 A (Reg. No. 333-119788), as amended on December 6, 2004).^
10.8
Form of Stock Appreciation Right Agreement under 2005 Stock Plan (incorporated by reference to Exhibit 10.29 to the Registrant’s Registration Statement on Form S-1 A (Reg. No. 333-119788), as amended on January 13, 2005).^
10.9
Form of ARC Document Solutions Stock Option Grant Notice — Non-employee Directors (Discretionary Non-statutory Stock Options) (incorporated by reference to Exhibit 10.1 to the Registrant’s Form 8-K filed on December 16, 2005).^

 Significant Other Unobservable Inputs
 December 31, 2019 December 31, 2018
 Level 3 Total Losses Level 3 Total Losses
Nonrecurring Fair Value Measure       
        
Goodwill$121,051
 $
 $121,051
 $

F-27
10.10
Form of ARC Document Solutions Non-employee Directors Nonstatutory Stock Option Agreement (Discretionary Grants) (incorporated by reference to Exhibit 10.2 to the Registrant’s Form 8-K filed on December 16, 2005).^
10.11
Amended and Restated ARC Document Solutions 2005 Employee Stock Purchase Plan amended and restated as of July 30, 2009 (incorporated by reference to Exhibit 10.1 to the Registrant’s Form 10-Q filed on November 9, 2009).^
10.12
Lease Agreement, for the premises commonly known as 934 and 940 Venice Boulevard, Los Angeles, CA, dated November 19, 1997, by and between American Reprographics Company, L.L.C. (formerly Ford Graphics Group, L.L.C.) and Sumo Holdings LA, LLC (incorporated by reference to Exhibit 10.10 to the Registrant’s Registration Statement on Form S-1 (Reg. No. 333-119788), as filed on October 15, 2004).
10.13
Amendment to Lease for the premises commonly known as 934 and 940 Venice Boulevard, Los Angeles, CA, effective as of August 2, 2005, by and between Sumo Holdings LA, LLC, Landlord and American Reprographics Company, L.L.C. (formerly known as Ford Graphics Group, L.L.C.) Tenant (incorporated by reference to Exhibit 10.2 to the Registrant’s Form 10-Q filed on November 14, 2005).
10.14
Lease Agreement for the premises commonly known as 345 Clinton Street, Costa Mesa, CA, dated September 23, 2003, by and between American Reprographics Company (dba Consolidated Reprographics) and Sumo Holdings Costa Mesa, LLC (incorporated by reference to Exhibit 10.16 to the Registrant’s Registration Statement on Form S-1 (Reg. No. 333-119788), as filed on October 15, 2004).
10.15
Lease Agreement for the premises commonly known as 616 Monterey Pass Road, Monterey Park, CA, by and dated November 19, 1997, between Dieterich-Post Company and American Reprographics Company, L.L.C. (as successor lessee) (incorporated by reference to Exhibit 10.26 to the Registrant’s Form 10-K filed on March 1, 2007).
10.16
Indemnification Agreement, dated April 10, 2000, among American Reprographics Company, L.L.C., American Reprographics Holdings, L.L.C., ARC Acquisition Co., L.L.C., Mr. Chandramohan, Mr. Suriyakumar, Micro Device, Inc., Dieterich-Post Company, ZS Ford L.P., and ZS Ford L.L.C. (incorporated by reference to Exhibit 10.19 to the Registrant’s Registration Statement on Form S-1 (Reg. No. 333-119788), as filed on October 15, 2004).
10.17
Form of Indemnification Agreement between ARC Document Solutions, Inc. and each of its Directors and Executive Officers (incorporated by reference to Exhibit 10.42 to the Registrant's Form 10-K filed on March 13, 2013).
10.18
Letter Amendment, dated March 13, 2014, by and between ARC Document Solutions, Inc. and Mr. Suriyakumar (incorporated by reference to Exhibit 10.47 to the Registrant's Form 10-K filed on March 14, 2014).^
10.19
Amended and Restated Employment Agreement, dated March 13, 2014, between ARC Document Solutions, Inc. and Mr. Kumarakulasingam (incorporated by reference to Exhibit 10.48 to the Registrant's Form 10-K filed on March 14, 2014).^
10.20
Executive Employment Agreement, dated May 1, 2014, by and between ARC Document Solutions, Inc. and John Toth (incorporated by reference to Exhibit 10.1 to the Registrant’s Form 8-K filed on May 7, 2014).
10.21
Executive Employment Agreement, dated May 1, 2014, by and between ARC Document Solutions, Inc. and Rahul K. Roy (incorporated by reference to Exhibit 10.2 to the Registrant's Form 8-K filed on May 7, 2014).^


10.22
Executive Employment Agreement, dated May 1, 2014, by and between ARC Document Solutions, Inc. and Dilantha Wijesuriya (incorporated by reference to Exhibit 10.3 to the Registrant's Form 8-K filed on May 7, 2014).^
10.23
Executive Employment Agreement, dated May 1, 2014, by and between ARC Document Solutions, Inc. and Jorge Avalos (incorporated by reference to Exhibit 10.4 to the Registrant's Form 8-K filed on May 7, 2014).^
10.24
ARC Document Solutions, Inc. 2014 Stock Incentive Plan (incorporated by reference to Exhibit 10.1 to the Registrant's Form 8-K filed on May 6, 2014).
10.25
Amendment No. 1 to ARC Document Solutions, Inc. 2014 Stock Incentive Plan (incorporated by reference to Exhibit 10.2 to the Registrant's Form 8-K filed on May 6, 2014).
10.26
Amended and Restated Executive Employment Agreement dated May 17, 2014 by and between ARC Document Solutions, Inc. and Mr. Suriyakumar (incorporated by reference to Exhibit 10.1 to the Registrant's Form 8-K filed on May 19, 2014).^
10.27
Credit Agreement dated November 20, 2014, among ARC Document Solutions, LLC, Wells Fargo Bank, National Association, as administrative agent, and the lenders party thereto (incorporated by reference to Exhibit 10.1 to the Registrant’s Form 8-K filed on November 21, 2014).
10.28
Independent Consulting Agreement effective February 2, 2015, by and between ARC Document Solutions, Inc. and John Toth (incorporated by reference to Exhibit 10.1 to the Registrant's Form 8-K filed on January 30, 2015).
10.29
Amended and Restated Executive Employment Agreement, dated February 1, 2015, by and between ARC Document Solutions, Inc. and Jorge Avalos (incorporated by reference to Exhibit 10.2 to the Registrant's Form 8-K filed on January 30, 2015). ^
10.30
Amendment to Credit Agreement, dated June 4, 2015, among ARC Document Solutions, LLC, Wells Fargo Bank, National Association, as administrative agent and the financial institutions party thereto as lenders (incorporated by reference to Exhibit 99.1 to the Registrant's Form 8-K filed on June 5, 2015).
10.31
Amended and Restated Executive Employment Agreement, dated June 9, 2015, between ARC Document Solutions, Inc. and Jorge Avalos (incorporated by reference to Exhibit 10.1 to the Registrant's Form 8-K filed on June 16, 2015). ^
10.32
Amended and Restated Executive Employment Agreement, dated June 9, 2015, between ARC Document Solutions, Inc. and Rahul K. Roy (incorporated by reference to Exhibit 10.2 to the Registrant's Form 8-K filed on June 16, 2015). ^
10.33
Amended and Restated Executive Employment Agreement, dated June 9, 2015, between ARC Document Solutions, Inc. and Dilantha Wijesuriya (incorporated by reference to Exhibit 10.3 to the Registrant's Form 8-K filed on June 16, 2015). ^
10.34
Amendment Letter, dated as of February 5, 2016, by and among ARC Document Solutions, LLC, the lenders party thereto and Wells Fargo Bank, National Association, as administrative agent (incorporated by reference to Exhibit 99.1 to the Registrant's Form 8-K filed on February 8, 2016).
10.35
Amendment dated May 9, 2016 to Amended and Restated Executive Employment Agreement, dated June 9, 2015, between ARC Document Solutions, Inc. and Rahul K. Roy (incorporated by reference to Exhibit 10.1 to the Registrant's Form 8-K filed on May 3, 2016).^


10.36
Amendment to Credit Agreement, dated June 24, 2016, among ARC Documents Solutions, LLC, Wells Fargo Bank, National Association, as administrative agent, and the lenders party thereto (incorporated by reference to Exhibit 10.1 to the Registrant's Form 8-K filed on June 24, 2016).

21.1
List of Subsidiaries.*


NumberDescription
23.1
Consent of Deloitte & Touche LLP, Independent Registered Public Accounting Firm.*
31.1
Certification of Principal Executive Officer pursuant to Rules 13a-14(a)/15d-14(a) of the Securities Exchange Act of 1934, as adopted pursuant to Section 302 of the Sarbanes-Oxley Act of 2002.*
31.2
Certification of Principal Financial Officer pursuant to Rules 13a-14(a)/15d-14(a) of the Securities Exchange Act of 1934, as adopted pursuant to Section 302 of the Sarbanes-Oxley Act of 2002.*
32.1
Certification of Chief Executive Officer pursuant to 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002.*
32.2
Certification of Chief Financial Officer pursuant to 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002.*
101.INS
XBRL Instance Document *
101.SCH
XBRL Taxonomy Extension Schema *
101.CAL
XBRL Taxonomy Extension Calculation Linkbase *
101.DEF
XBRL Taxonomy Extension Definition Linkbase *
101.LAB
XBRL Taxonomy Extension Label Linkbase *
101.PRE
XBRL Taxonomy Extension Presentation Linkbase *
*Filed herewith
^Indicates management contract or compensatory plan or agreement




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