UNITED STATES
SECURITIES AND EXCHANGE COMMISSION
WASHINGTON, DC 20549
FORM 10-K
(Mark One)
x
ANNUAL REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934
For the fiscal year ended December 31, 20172023
OR
TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934
For the transition period from _______________ to _______________
Commission File Number: 001-37756
Global Water Resources, Inc.
(Exact Name of Registrant as Specified in its Charter)
Delaware90-0632193
Delaware90-0632193
(State or other jurisdiction of

incorporation or organization)
(I.R.S. Employer

Identification No.)
21410 N. 19th Avenue #220 Phoenix, AZ
Phoenix,Arizona85027
(Address of principal executive offices)(Zip Code)
Registrant’s telephone number, including area code: (480) 360-7775
Securities registered pursuant to Section 12(b) of the Act:
Title of Each ClassTrading Symbol(s)Name of Each Exchange on Which Registered
Common Stock, par value $0.01 per shareGWRS
The NASDAQ Stock Market, LLC
(NASDAQ Global Select Market)

Securities registered pursuant to Section 12(g) of the Act: None.
Indicate by check mark if the registrant is a well-known seasoned issuer, as defined byin Rule 405 of the Securities Act. ☐ Yes  x No
Indicate by check mark if the registrant is not required to file reports pursuant to Section 13 ofor Section 15(d) of the Act. ☐ Yes  x No
Indicate by check mark whether the registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days.  x Yes  ☐ No
Indicate by check mark whether the registrant has submitted electronically and posted on its corporate Web site, if any, every Interactive Data File required to be submitted and posted pursuant to Rule 405 of Regulation S-T (§ 232.405 of this chapter) during the preceding 12 months (or for such shorter period that the registrant was required to submit and post such files).  x Yes  ☐ No
Indicate by check mark if disclosure of delinquent filers pursuant to Item 405 Regulation S-K is not contained herein, and will not be contained, to the best of registrant’s knowledge, in definitive proxy or information statements incorporated by reference in Part III of this Form 10-K or any amendment to this Form 10-K. ☐
Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, a smaller reporting company, or an emerging growth company. See the definitions of “large accelerated filer,” “accelerated filer,” “smaller reporting company,” and "emerging“emerging growth company"company” in Rule 12b-2 of the Exchange Act.
Large accelerated filerAccelerated filer
Non-accelerated filer☐ (Do not check if a smaller reporting company)xSmaller reporting companyx
Emerging growth company
If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act. ☐
Indicate by check mark whether the registrant has filed a report on and attestation to its management’s assessment of the effectiveness of its internal control over financial reporting under Section 404(b) of the Sarbanes-Oxley Act (15 U.S.C. 7262(b)) by the registered public accounting firm that prepared or issued its audit report.
If securities are registered pursuant to Section 12(b) of the Act, indicate by check mark whether the financial statements of the registrant included in the filing reflect the correction of an error to previously issued financial statements. ☐
Indicate by check mark whether any of those error corrections are restatements that required a recovery analysis of incentive-based compensation received by any of the registrant’s executive officers during the relevant recovery period pursuant to § 240.10D-1(b). ☐
Indicate by check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the Exchange Act). ☐ Yes  x No
The aggregate market value of the common stock held by non-affiliates of the registrant as of the last business day of the registrant’s most recently completed second fiscal quarter (June 30, 2017)2023) was $194.1$142.0 million based upon the closing sale price of the registrant’s common stock as reported on the NASDAQ Global Select Market. As of March 9, 2018,6, 2024, the registrant had 19,631,26624,175,241 shares of common stock, $0.01 par value per share, outstanding.
DOCUMENTS INCORPORATED BY REFERENCE
The information required by Part III of this Form 10-K,report, to the extent not set forth herein, is incorporated herein by reference to the registrant’s definitive proxy statement relating to the 20182024 annual meeting of stockholders to be filed with the Securities and Exchange Commission not later than 120 days after the end of the registrant’s fiscal year ended December 31, 2017.2023.
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EXPLANATORY NOTE
On April 28, 2016, Global Water Resources, Inc. effected a 100.68 to 1.00 stock split. Certain prior period information has been adjusted to conform to the current year presentation to reflect the stock split. All share and per share amounts presented within the financial statements and management’s discussion and analysisTable of financial condition and results of operations have been retrospectively adjusted to reflect the impact of the stock split.Contents
TABLE OF CONTENTS





CAUTIONARY STATEMENT REGARDING FORWARD-LOOKING STATEMENTS AND RISK FACTOR SUMMARY
Certain statements in this Annual Report on Form 10-K (this “Form 10-K”) of Global Water Resources, Inc. (the “Company”, “GWRI”, “we”, or “us”) and, including all documents incorporated herein by reference, are forward-looking in nature and may constitute “forward-looking information” within the meaning of applicable securities laws. Often, but not always, forward-looking statements can be identified by the words “believes”, “anticipates”, “plans”, “expects”, “intends”, “projects”, “estimates”, “objective”, “goal”, “focus”, “aim”, “should”, “could”, “may”, and similar expressions.

These forward‑lookingforward-looking statements include, but are not limited to, statements about our strategies; expectations about future business plans, prospective performance, growth, and opportunities, including potential acquisitions;opportunities; future financial performance; regulatory and Arizona Corporation Commission (“ACC”) proceedings, decisions and approvals, such as the anticipated benefits resulting from Rate Decision No. 78644, including our expected collective revenue increase due to new water and wastewater rates and benefits from consolidation of rates, as well as our beliefs and expectations pertaining to ACC actions relating to our Southwest Plant; acquisition plans and our ability to complete additional acquisitions; population and growth projections; technologies, including expected benefits from implementing such technologies; revenues; metrics; operating expenses; trends relating to our industry, market, trends, including those inpopulation growth, and housing permits; the markets in which we operate;adequacy of our water supply to service our current demand and growth for the foreseeable future; liquidity; plans and expectations for capital expenditures; cash flows and uses of cash; dividends; amount and timing of capital expenditures; depreciation and amortization; tax payments; hedging arrangements; our ability to repay indebtedness and invest in initiatives; the anticipated impact and resolutions of legal matters; the anticipated impact of new or proposed laws, including regulatory requirements, tax reform;changes, and judicial decisions; and the anticipated impact of accounting changes and other pronouncements.

Forward-looking statements should not be read as guaranteesa guarantee of future performance or results. They are based on numerous assumptions that we believe are reasonable, but they are open to a wide range of uncertainties and business risks. Consequently, actual results and will not necessarily be accurate indications of whether or not, or the times at or by which, such performance or results will be achieved.may vary materially from what is contained in a forward looking statement. Investors are cautioned not to place undue reliance on forward-looking information. A number of factors could cause actual results to differ materially from the results discussed in the forward-looking statements, including risks related to legal, regulatory, and legislative matters; risks related to our business and operations; risks related to market and financial matters; risks related to technology; risks related to the ownership of our common stock; and certain general risks, which could have a material adverse effect on our business, financial condition, results of operations and cash flows. These risks include, but are not limited to, the following principal risks:
we are subject to regulation by the ACC and our financial condition depends upon our ability to recover costs in a timely manner from customers through regulated rates;
new or stricter regulatory standards or other governmental actions could increase our regulatory compliance and operating costs, require us to alter our existing treatment facilities, and/or cause us to build additional facilities;
our ability to expand into new service areas and to expand current water and wastewater service depends on approval from regulatory agencies;
changes to environmental and other regulation may require us to alter our existing treatment facilities or build additional facilities;
our water and wastewater systems are subject to condemnation by governmental authorities;
inadequate water and wastewater supplies could have a material adverse effect upon our ability to achieve the customer growth necessary to increase our revenues;
there is no guaranteed source of water;
future acquisitions may not achieve sufficient profitability relative to expenses and investment;
pandemics, epidemics or disease outbreaks, such as the COVID-19 pandemic, could adversely affect our business operations, cash flows, and financial position to an extent that is difficult to predict;
we may have difficulty accomplishing our growth strategy within and outside of our current service areas;
service interruptions, including due to any disruption or problem at our facilities could increase our expenses;
any failure of our network of treatment facilities, water and wastewater pipes and water reservoirs could result in losses and damages;
contamination of the water supplied by us may result in disruption in our services, loss of credibility, lower demand for our services, and potential liability;
our operations of regulated utilities are currently located exclusively in the state of Arizona and concentrated heavily within a single municipality;
our utilities business is subject to seasonal fluctuations and other weather-related conditions;
our growth depends significantly on increased residential and commercial development in our service areas;
our information technology systems may be subject to cyberattacks and may be vulnerable to unauthorized external or internal access due to hacking, ransomware, viruses, or other breaches; and
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the concentration of our stock ownership with our officers, directors, certain stockholders and their affiliates will limit our stockholders’ ability to influence corporate matters.

These and other factors are discussed underin the risk factors described in Part I, Item 1A “Risk Factors” in Item 1A of this Form 10-K and futurereport, which readers should review carefully before placing any reliance on our financial statements or disclosures. Additionally, there may be other risks described from time to time in the reports that we file from time to time with the Securities and Exchange Commission (“SEC”(the “SEC”). AlthoughAny forward-looking statement speaks only as of the forward-looking statements are based upon what management believes to be reasonable assumptions, investors cannot be assured that actual results will be consistent with these forward-looking statements, and the differences may be material.date of this report. Except as required by law, we undertake no obligation to publicly release the results of any revision to these forward‑lookingforward-looking statements that may be made to reflect events or circumstances after the date hereof or to reflect the occurrence of unanticipated events.



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PART I
ITEM 1.BUSINESS
ITEM 1.BUSINESS
Overview
We areGWRI is a water resource management company that owns, operates, and manages twenty-nine water, wastewater, and recycled water utilitiessystems in strategically located communities, principally in metropolitan Phoenix and Tucson, Arizona. We seekThe Company seeks to deploy ouran integrated approach, which we referreferred to as "Total“Total Water Management," a term we use to mean managing the entire water cycle by owning and operating the water, wastewater, and recycled water utilities within the same geographic areas in order to both conserve water and maximize its total economic and social value. We useManagement.” Total Water Management is a comprehensive approach to promote sustainablewater utility management that reduces demand on scarce non-renewable water sources and costly renewable water supplies, in a manner that ensures sustainability and greatly benefits communities in areas where we expect growth to outpace the existing potable water supply. Our model focuses on the broad issuesboth environmentally and economically. This approach employs a series of water supplyprinciples and scarcity and applies principles of water conservation through water reclamation and reuse. Our basic premise ispractices that the world's water supply is limited and yet can be stretched significantly through effective planning, the usetailored to each community:
Reuse of recycled water, either directly or to non-potable uses, through aquifer recharge, or possibly direct potable reuse in the future;
Regional planning;
Use of advanced technology and by providing individualsdata;
Employing respected subject matter experts and retaining thought and application leaders;
Leading outreach and educational initiatives to ensure all stakeholders including customers, development partners, regulators, and utility staff are knowledgeable on the principles and practices of the Total Water Management approach; and
Establishing partnerships with communities, resources that promote wise water usagedevelopers, and industry stakeholders to gain support of the Total Water Management principles and practices.
We currently own nine water and wastewater utilities in strategically targeted communities in metropolitan Phoenix. We currently serveServing more than 51,00082,000 people in approximately 20,00032,000 homes within our 336the Company’s 408 square miles of certificated service areas which are serviced by five wholly-owned regulated operating subsidiaries as of December 31, 2017.2023, the Company provides water and wastewater utility services under the regulatory authority of the ACC. Approximately 98.8%89.3% of ourthe active service connections are customers of ourthe Company’s the Company’s Global Water - Santa Cruz Water Company, LLCInc. (“Santa Cruz”) and Global Water - Palo Verde Utilities Company, LLCInc. (“Palo Verde”) utilities, which are located within a single service area. We have grown significantly since our formation in 2003, with total revenues increasing from $4.9 million in 2004 to $31.2 million in 2017, and total service connections increasing from 8,113 as of December 31, 2004 to 39,618 as of December 31, 2017, with regionally planned areas large enough to serve approximately two million service connections.
Our Corporate History
Global Water Resources, LLC (“GWR”) was organized in 2003 to acquire, own, and manage a portfolio of water and wastewater utilities in the southwestern region of the United States (“U.S.”). Global Water Management, LLC (“GWM”) was formed as an affiliated company to provide business development, management, construction project management, operations, and administrative services to GWR and all of its regulated subsidiaries.
In early 2010, the members of GWR made the decision to raise money through the capital markets, and GWR and GWM were reorganized to form Global Water Resources, Inc., a Delaware corporation. The members established a new entity, GWR Global Water Resources Corp. (“GWRC”), which was incorporated under the Business Corporations Act (British Columbia) on March 23, 2010 to acquire shares of our common stock and to actively participate in our management, business, and operations

through its representation on our board of directors and its shared management. On December 30, 2010, GWRC completed its initial public offering in Canada and its common shares were listed on the Toronto Stock Exchange.
On May 3, 2016, GWRC merged with and into the Company (the “Reorganization Transaction”). At the effective time of the merger, holders of GWRC’s common shares received one share of the Company’s common stock for each outstanding common share of GWRC. As a result of the merger, GWRC ceased to exist as a British Columbia corporation and the Company, governed by the corporate laws of the State of Delaware, was the surviving entity. The Reorganization Transaction was conditional upon the concurrent completion of an initial public offering of shares of common stock of the Company in the U.S. (the “U.S. IPO”), which was completed on May 3, 2016.
“Emerging Growth Company” Reporting Requirements
The Company qualifies as an "emerging growth company" as defined in the Jumpstart Our Business Startups Act (the "JOBS Act"). For as long as the Company is deemed to be an emerging growth company, the Company may take advantage of certain exemptions from various regulatory reporting requirements that are applicable to other public companies. Among other things, the Company is not required to (i) provide an auditor's attestation report on the effectiveness of our system of internal control over financial reporting pursuant to Section 404 of the Sarbanes-Oxley Act of 2002 (the “Sarbanes-Oxley Act”); (ii) comply with any new rules that may be adopted by the Public Company Accounting Oversight Board ("PCAOB") requiring mandatory audit firm rotation or a supplement to the auditor's report in which the auditor would be required to provide additional information about the audit and the financial statements of the issuer; (iii) comply with any new audit rules adopted by the PCAOB after April 5, 2012 unless the SEC determines otherwise; (iv) comply with any new or revised financial accounting standards applicable to public companies until such standards are also applicable to private companies under Section 102(b)(1) of the JOBS Act; (v) provide certain disclosure regarding executive compensation required of larger public companies; or (vi) hold a nonbinding advisory vote on executive compensation and obtain stockholder approval of any golden parachute payments not previously approved.
As an emerging growth company, the Company has elected to take advantage of the extended transition period for complying with new or revised accounting standards until such standards are also applicable to private companies. As a result of this election, our financial statements may not be comparable with any other public company that is not an emerging growth company (or an emerging growth company that has opted out of using the extended transition provision).
The Company will remain an emerging growth company until the earliest of (i) the last day of the first fiscal year in which our total annual gross revenues exceed $1.07 billion; (ii) the date on which the Company is deemed to be a "large accelerated filer," as defined in Rule 12b-2 under the Securities Exchange Act of 1934, as amended (the “Exchange Act”), or any successor statute, which would occur if the market value of our common stock that is held by non-affiliates exceeds $700 million as of the last business day of our most recently completed second fiscal quarter; (iii) the date on which the Company issues more than $1 billion in non-convertible debt during the preceding three-year period; or (iv) the end of the 2021 fiscal year.
U.S. Water Industry Overview
U.S. Water Industry Areas of Business
The U.S. water industry has two main areas of business:
Utility Services to Customers. This business includes municipal water and wastewater utilities, which are owned and operated by local governments or governmental subdivisions and investor-owned water and wastewater utilities.or investors in the private sector. Investor-owned water and wastewater utilities are generally economically regulated, including with respect to rate regulation, by public utility commissions in the states in which they operate. The utility segment is characterized by high barriers to entry, including high capital spending requirements.
General Water Products and Services. This business includes manufacturing, engineering and consulting companies, and numerous other fee-for-service businesses. The activities of these businesses include the building, financing, and operating of water and wastewater utilities, utility repair services, contract operations, laboratory services, manufacturing and distribution of infrastructure and technology components, and other specialized services. At present, and upon the prior sale

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Key Characteristics of the U.S. Water Industry
In the U.S., the water industry is characterized by:
Significant Constraints on the Availability of Fresh Water. In Arizona, the Arizona Department of Water Resources (“ADWR”) estimates that annual water usage is 7 million acre-feet per year.year, as of 2017. Arizona has the right to use 2.8 million acre-feet from the Colorado River and approximately half of that can be delivered through the Central Arizona Project, a 336 mile diversion canal336-mile long system of aqueducts, tunnels, pumping plants, and pipelines from the Colorado River to central Arizona. The Colorado River is shared by seven U.S. States and Mexico and is presently over-allocated, which means that more surface water right allocations have beenissued than the actual average annual flow, with allocations being determined based on data from a period during which flows were significantly higher than in recent years. The Central Arizona Project is the only means of transporting Colorado River waterinto central Arizona. Approximately 41% of the water used in Arizona comes from groundwater. Water in the western U.S.is being pumped from groundwater sources faster than it is replenished naturally, a condition known as overdraft. In areas of water scarcity, such as the arid westernU.S., water recycling represents a relatively simple, inexpensive,and energy-efficientmeans of augmenting water supply as compared to transporting surface water, groundwater,or desalinated water from other locations. Approximately 70% of the water provided by municipalitiesfor municipal use is currently usedutilized for non-potable applications where recycled water could potentially be utilized.
Lack of Technology Utilization to Increase Operating Efficiencies and Decrease Operating Costs. The U.S. water industry has traditionally not taken advantage of advances in technology available to enhance revenue, increase operating efficiencies, and decrease operating costs (including labor and energy costs). Areas of opportunity include automated meter reading, systems management, and administrative functions, such as customer billing and remittance systems. Key drivers for the lack of investment in technology in water and wastewater utilities have been the historical lack of incentives offered or standards imposed by regulators to achieve efficiencies and lower costs and the ownership of the U.S. water utility sector, which largely consists of small, undercapitalized, municipally-owned utilities that lack the financial and technical resources to pursue technology opportunities.
Highly Fragmented Ownership. The utility segment of the U.S. water industry is highly fragmented, with approximately 50,000 water utilities and approximately 16,000 community wastewater utilities, according to the U.S. Environmental ProtectionAgency ("EPA"(“EPA”). The majority of the approximately 50,000 water utilities are small, serving a population of 5005,000 or less, and 86%85% of the water utilities serve only 10% of the population.
Large Public Sector Ownership. Municipally-owned utilities provide water and wastewater services for the vast majority of the U.S. population. For homes connected to a community water system, approximately 80% are provided service by municipally-owned utilities. For homes connected to a community wastewater system, about 75% are provided service by municipally-owned utilities.
Aging Infrastructure in Need of Significant Capital Expenditures. Water infrastructure in the U.S. is aging and requires significant investment and stringent focus on cost control to upgrade or replace aging facilities and to provide service to growing populations. Throughout the U.S., utilities are required to make expenditures on the rehabilitation of existing utilities and on the installation of new infrastructure to accommodate growth and make improvements to water quality and wastewater discharges mandated by stricter water quality standards. Water quality standards, first introduced with the Clean Water Act in 1972 and the Safe Drinking Water Act in 1974, are becoming increasingly stringent and numerous. For water, the American Water Works Association estimates capital investments to restore aginginvestment needs for buried drinking water infrastructure and to build additional infrastructure for the growing population may be as much aswill total more than $1 trillion over the next 25 years. The American Society of Civil Engineers estimates capital investment needs to update and grow the nation’s drinking water and wastewater systems may be as much as $271is expected to increase to $434 billion over the next twenty years. 
by 2029.
Private Sector Opportunities
Municipal water utilities typically fund their capital expenditure needs through user-based water and wastewater rates, municipal taxes, or the issuance of bonds. However, raising large amounts of funds required for capital investment is often challenging for municipal water utilities, which affects their ability to fund capital spending. Many smaller utilities also do not have the in-house technical and engineering resources to manage significant infrastructure or technology-related investments. In order to meet their capital spending challenges and take advantage of technology-related operating efficiencies, many municipalities are examining a combination of outsourcing and partnerships with the private sector or outright privatizations.
Outsourcing involves municipally-owned utilities contracting with private sector service providers to provide services, such as meter reading, billing, maintenance, or asset management services.
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Public-private partnerships among government, operating companies, and private investors include arrangements, such as design, build, and operate contracts; build, own, operate, and transfer contracts; and own, leaseback, and operate contracts.

Privatization involves a transfer of responsibility for, and ownership of, the utility from the municipality to private investors.
We believe investor-owned utilities that have greater access to capital are generally more capable of making mandated and other necessary infrastructure upgrades to both water and wastewater utilities, addressing increasingly stringent environmental and human health standards, and navigating a wide variety of regulatory processes. In addition, investor-owned utilities that achieve larger scales are able to spread overhead expenses over a larger customer base, thereby reducing the costs to serve each customer. Since many administrative and support activities can be efficiently centralized to gain economies of scale and sharing of best practices, companies that participate in industry consolidation have the potential to improve operating efficiencies, lower costs, and improve service at the same time.
Our Strategy
We are a water resource management company that provides water, wastewater, and recycled water utility services. We believe we are a leader in Total Water Management practices, such as water scarcity management and advanced water recycling applications. Our long-term goal is to become one of the largest investor-owned operators of integrated water and wastewater utilities in areas of the arid western U.S. where water scarcity management is necessary for long-term economic sustainability and growth.
Our growth strategy involves the elements listed below:
acquiring or forming utilities in the path of prospective population growth;
expanding our service areas geographically and organically growing our customer base within those areas; and
deploying our Total Water Management approach into these utilities and service areas.
We believe this plan can be executed in our current service areas and in other geographic areas where water scarcity management is necessary to support long-term growth and in which regulatory authorities recognize the need for water conservation through water recycling.
Total Water Management is a demand-side-management framework (in that it is a solution intended to drive down demand for renewablewater supplies versus developdeveloping new renewable water supplies) that alleviates the pressures of water scarcity in communities where growth is reasonably expected to outpace potable water supply. Built on an all-encompassing view of the water cycle, Total Water Management promotes sustainable community development through reduced potable water consumption while monetizing the value of water through each stage of delivery, collection, and reuse.
Our business model applies Total Water Management in high growth communities. Components of our Total Water Management approach include:
Regional planning to reduce overall design and implementation costs, leveraging the benefits of replicable designs, gaining the benefits of economies of scale, and enhancing the Company’s position as a primarypremier water and wastewater service provider in the region.
For example, the Company has secured three separate area-wide Clean Water Act Section 208 Regional Water Quality Management Plans in its major planning areas, covering more than 500 square miles of land. To obtain these plans, a provider must develop, amongst other things, a regional wastewater solution, including plans for engineering, infrastructure location and size, and goals for the management of treated reclaimed water, which the Company successfully demonstrated in obtaining its plans.
For example, the Company has secured four separate area-wide Clean Water Act Section 208 Regional Water Quality Management Plans in its major planning areas, covering more than 500 square miles of land. To obtain these plans, a provider must develop, amongst other things, a regional wastewater solution, including plans for engineering, infrastructure location and size, and goals for the management of treated reclaimed water, which the Company successfully demonstrated in obtaining its plans.
Stretching a limited resource by maximizing the use of recycled water, using renewable surface water where available and recharging aquifers with any available excess water.
For example, the Company’s water recycling model has been fully implemented in the City of Maricopa. The Company is the water, wastewater, and recycled water provider for the City of Maricopa, which currently has a population of approximately 50,000. A community of this size produces approximately an annual average of 2.6 million gallons of wastewater per day. Because the Company requires developers to take back and utilize recycled water within their communities and invest in “purple pipe” recycled water infrastructure during the initial development of subdivisions, the Company is now able to distribute almost all of the 2.6 million gallons back to the community for beneficial purposes. Approximately 90% of the recycled water goes towards common area non-potable irrigation and for use at a local farm, which allows for the recycled water to naturally recharge into the aquifer. This reduces the total amount of limited ground

For example, the Company’s water recycling model has been fully implemented in the City of Maricopa. The Company is the water, wastewater, and recycled water provider for the City of Maricopa, which currently has a population of approximately 74,000. A community of this size produces an approximate annual average of 3.7 million gallons of wastewater per day. Because the Company requires developers
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to take back and utilize recycled water within their communities and invest in “purple pipe” recycled water infrastructure during the initial development of subdivisions, the Company is now able to distribute the majority of its recycled water back to the community for beneficial purposes. Approximately 66% of the recycled water goes towards common area non-potable irrigation and for use at a local farm, which allows for the recycled water to naturally recharge into the aquifer. This reduces the total amount of limited ground or surface water that would otherwise be required within the community by over 40%almost 30%. To date, the Company has reused 6.9approximately 11.7 billion gallons of recycled water in the City of Maricopa.
Integrating and standardizing water, wastewater, and recycled water infrastructure delivery systems using a separate distribution system of purple pipes to conserve water resources, reduce energy, treatment, and consumable costs (e.g., chemicals, filter media, other general materials, and supplies), provide operational efficiencies, and align the otherwise disparate objectives of water sales and conservation.
In addition to the previous example, which related to the requirements for recycled water usage, the separate distribution system of purple pipes, and water conservation achievements, the Company believes that its model results in additional benefits from an economic perspective due to lower use of power and consumables. For every gallon of recycled water that is directly reused while already on land surface, the need to pump additional scarce groundwater and surface water is eliminated. Such additional groundwater and surface water would otherwise need to be treated and distributed in accordance with the Safe Drinking Water Act, which is costly and requires a lot of energy.
In addition to the previous example, which related to the requirements for recycled water usage, the separate distribution system of purple pipes, and water conservation achievements, the Company believes that its model results in additional benefits from an economic perspective due to lower use of power and consumables. For every gallon of recycled water that is directly reused while already on land surface, the need to pump additional scarce groundwater and surface water is eliminated. Such additional groundwater and surface water would otherwise need to be treated and distributed in accordance with the Safe Drinking Water Act, which is costly and requires significant energy.
Gaining market and regulatory acceptance of broad utilization of recycled water through agreements with developers, strategic relationships with governments, academic research, and publication as industry experts, coupled with public education and community outreach campaigns.
For example, the Company has public-private partnerships formally adopted through memorandums of understanding with the City of Maricopa, the City of Casa Grande, and the City of Eloy. Each memorandum of understanding reflects the Company’s intent to deploy Total Water Management. The Company also has 154 infrastructure coordination and financing agreements with landowners or developer entities that include requirements for usage of recycled water and other attributes that support the Company’s Total Water Management model. As discussed above, the Company’s integrated provider model, which is focused on the maximum use of recycled water, underpins its Clean Water Act Section 208 Regional Water Quality Management Plans and Designations of Assured Water Supply. In addition, the Company has won numerous awards for education, outreach, and conservation in the water industry. Further, the Company’s experts have published academic papers regarding Total Water Management, as well as provided insight to industry publications.
For example, the Company has public-private partnerships formally adopted through memorandums of understanding with the City of Maricopa, City of Casa Grande, City of Coolidge and Town of Sahuarita. Each memorandum of understanding reflects the Company’s intent to deploy Total Water Management. The Company also has 154 infrastructure coordination and financing agreements with landowners or developer entities that include requirements for usage of recycled water and other attributes that support the Company’s Total Water Management model. As discussed above, the Company’s integrated provider model, which is focused on the maximum use of recycled water, underpins its Clean Water Act Section 208 Regional Water Quality Management Plans and Designations of Assured Water Supply. In addition, the Company has won numerous awards for education, outreach, and conservation in the water industry.
Incorporating automated processes, such as supervisory control and data acquisition, automated meter reading, and back-office technologies and “green” billing, which reduce operating costs, and manpower requirements, improve system availability and reliability, and improve customer interface.
Supervisory Control and Data Acquisition. The Company employs supervisory control and data acquisition in all of its utility systems, which provides continuous monitoring, instantaneous alarming, and historical trending on all key operating assets, including instrumentation and dynamic components (e.g., pumps, motor controlled valves, treatment systems, etc.). This data is reported back to the appropriate operations personnel through a standard industry software known as Wonderware. The benefits of this system include the significantly enhanced ability to: achieve compliance and safety mandates; reduce service outages; troubleshoot systems; provide for remote operations; and allow for proactive maintenance and lower costs related to efficient real-time operations
Automated Meter Reading. The Company implements automated meter reading by utilizing the FATHOM™ platform’s Automated Reading Infrastructure technology, with over 99% of all meters being read by such technology. This technology reads each meter numerous times per day (often hourly) and continuously transmits the meter readings back to a centralized data base through a communications tower and cellular transmission units. The data is then presented to the utility, and may be available to customers, through a simple user interface. Reading meters at this frequency provides many benefits to both the utility and the customer. With this data, utilities can better model demand usage, identify system water loss, identify leaks on the customer side of the meter, monitor for abnormal usage, and present interval, hourly, daily, weekly, or monthly usage back to the customers.
Back-Office Technologies and Paperless Billing. The Company employs a series of technologies that allow for the complete automation of the billing and remittance process. The Company also provides its customers with over seven ways to pay, with the majority of options being integrated with the Company’s back-office technologies. In combination with automated meter reading, this suite of technology has minimized the use

satisfaction.
Supervisory Control and Data Acquisition. The Company employs supervisory control and data acquisition in most of its utility systems, which provides continuous monitoring, instantaneous alarming, and historical trending on all key operating assets, including instrumentation and dynamic components (e.g., pumps, motor-controlled valves, treatment systems, etc.). This data is reported back to the appropriate operations personnel through a standard industry software. The benefits of this system include the significantly enhanced ability to: achieve compliance and safety mandates; reduce service outages; troubleshoot systems; provide for remote operations; and allow for proactive maintenance and lower costs related to efficient real-time operations.
Automated Meter Infrastructure. The Company has implemented automated meter reading for 99% of its active customers with a substantial proportion of its remaining customers in the process of or being, or planned to be, upgraded with such functionality. Currently, all meters in our Maricopa service areas allow for automated meter infrastructure. This technology reads each meter numerous times per day (often hourly) and continuously transmits the meter readings back to a centralized data base through a communications tower and cellular transmission units. The data is then presented to the utility, and is made available to customers, through a simple user interface. Reading meters at this frequency provides many benefits to both the utility and the customer. With this data, we can better model demand usage, identify system water loss, identify leaks on the customer side of the meter, monitor for abnormal usage, and present interval, hourly, daily, weekly, or monthly usage back to the customers.
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Back-Office Technologies and Paperless Billing. The Company employs a series of technologies that allow for the automation of the billing and remittance process. The Company also provides its customers with over seven ways to pay, with the majority of options being integrated with the Company’s back-office technologies. In combination with automated meter reading, this suite of technology has minimized the use of human labor and reduced the potential for human error for the entire billing and remittance process, while providing better customer service.
We believe our Total Water Management-based business model provides us with a significant competitive advantage in high growth, water scarce regions. Based on our experience and discussions with developers, we believe developers prefer our approach because it provides a bundled solution to infrastructure provision and improves housing density in areas of scarce water resources. Developers are also focusing on increased consumer and regulatory demands for environmentally friendly or “green” housing alternatives. Communities prefer the approach because it provides a partnering platform which promotes economic development, reduces their traditional dependence on bond financing and ensures long term water sustainability.
Our competitive advantage facilitates the execution of our growth strategy. OurWe believe our proven conservation methods lead to successful permitting for more connections in expanded and new service areas.
Our Regulated Utilities
We own and operate regulated water, wastewater and recycled water utilities in communities principally located in metropolitan Phoenix. Our utilities are regulated by the Arizona Corporation Commission (the “ACC”), as described further under “—Regulation—Arizona Regulatory Agencies” below. As of December 31, 2017, our utilities collectively had 38,997 active service connections offering predictable rate-regulated cash flows. Revenues from our regulated utilities accounted for approximately 99.8% of total revenues in 2017. Our utilities currently possess the high-level regional permits that allow us to implement our business model; thus, we believe we are well-positioned for organic growth in our current service areas that are generally located in Arizona’s population growth corridors: Maricopa/Casa Grande, West Valley, and Eloy Regions.
A key component of our water utility business is the use of recycled water. Recycled water is highly treated and purified wastewater that is distributed through a separate distribution system of purple pipes for a variety of beneficial, non-potable uses. Recycled water can be delivered for all common area irrigation needs, as well as delivered direct to homes where it can be used for outdoor residential irrigation. Our Total Water Management model, an integrated approach to the use of potable and non-potable water to manage the entire water cycle, both conserves water and maximizes its total economic value. The application of the Total Water Management model has proven to be effective as a means of water scarcity management that promotes sustainable communities and helps achieve greater dwelling unit density in areas where the availability of sustainable water can be a key constraint on development. Our implementation of the Total Water Management philosophy in Arizona has led to the development of relationships with key regulatory bodies.

Our Regulated Utilities
We own and operate regulated water, wastewater, and recycled water utilities in communities principally located in metropolitan Phoenix and Tucson. Our utilities are regulated by the ACC, as described further under “—Regulation—Arizona Regulatory Agencies” below. As of December 31, 2023, our utilities collectively had 61,791 active service connections offering predictable rate-regulated cash flows. Revenues from our regulated utilities accounted for approximately 94.7% of total revenues in 2023. Our utilities currently possess the high-level regional permits that allow us to implement our business model; thus, we believe we are well-positioned for organic growth in our current service areas that are generally located in Arizona’s population growth corridors: Maricopa County, Pinal County and Pima County.
A summary description of our water utilities at December 31, 20172023 is set forth in the following table and described in more detail below:
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Company Date of Acquisition (A) or Formation (F) Service Provided Square Miles of Service Area (1) Active Service Connections Average Monthly Rate Per Service Connection
MARICOPA / CASA GRANDE REGION          
Global Water-Santa Cruz Water Company 2004 (A) Water 73
 19,375
 $57
Global Water-Palo Verde Utilities Company 2004 (A) Wastewater and Recycled Water 102
 19,146
 $71
           
WEST VALLEY REGION      
  
  
Water Utility of Greater Tonopah 2006 (A) Water 105
 340
 $97
Water Utility of Northern Scottsdale 2006 (A) Water 1
 82
 $180
Eagletail Water Company 2017 (A) Water 8
 54
 $62
Balterra Sewer Corp 2008 (A) Wastewater and Recycled Water 2
 
 
Hassayampa Utility Company 2005 (F) Wastewater and Recycled Water 41
 
 
           
ELOY REGION      
  
  
Global Water - Picacho Cove Water Company 2006 (F) Water 2
 
 
Global Water - Picacho Cove Utilities Company 2006 (F) Wastewater and Recycled Water 2
 
 
Total     336
 38,997
  
UtilityDate of Acquisition (A) or Formation (F)Service ProvidedSquare Miles of Service Area (1)Active Service ConnectionsAverage Monthly Rate Per Service Connection
PINAL COUNTY     
Global Water - Santa Cruz Water Company, Inc.2004 (A)Water90 27,766 $63 
Global Water - Palo Verde Utilities Company, Inc.2004 (A)Wastewater and Recycled Water115 27,421 77 
MARICOPA COUNTY  
Global Water - Hassayampa Utilities Company, Inc.2005 (F)Wastewater and Recycled Water43 00
Global Water - Belmont Water Company, Inc.2006 (A)Water111 622 142 
Global Water - Turner Ranches Irrigation, Inc.2018 (A)Water962 82 
PIMA COUNTY
Global Water - Red Rock Water Company, Inc.2018 (A)Water7.0 00
Global Water - Francesca Water Company, Inc.2020 (A)Water0.4 119 61 
Global Water - Mirabell Water Company, Inc.2020 (A)Water0.4 61 82 
Global Water - Lyn Lee Water Company, Inc.2020 (A)Water38 44 
Global Water - Tortolita Water Company, Inc.2020 (A)Water0.1 23 59 
Global Water - Las Quintas Serenas Water Company, Inc.2021 (A)Water3.0 1,238 51 
Global Water - Rincon Water Company, Inc.2022 (A)Water79 77 
Global Water - Farmers Water Company, Inc.2023 (A)Water21 3,462 27 
Total  408 61,791  
(1) Certified areas may overlap in whole or in part for separate utilities.
Maricopa/Casa Grande RegionPinal County
The City of Maricopa is located in Pinal County approximately 12 miles south of Phoenix. The relative proximity to a significant urban center, coupled with relatively abundant and inexpensive land, were the key drivers of the real estate boom experienced by this community. In 2005, the City of Maricopa was one of the fastest growing cities in the nation. While growth has slowed nationally since 2007, theThe City of Maricopa continues to grow, as demonstrated by our addition of 7,90412,959 active service connections, (representing approximately 4,000 homes)which represents 6.1% annualized growth from December 20092018 to December 2017.2023. Development in the area is still considered to be affordable and represents one ofwith the few areas withinmedian home value being $341,000 compared to $429,000 in the U.S. where a new home can be purchased from the mid $100,000s.Phoenix Metro area.
We operate in this region through Global Water - Santa Cruz Water Company, Inc. (“Santa Cruz”) and Global Water - Palo Verde.Verde Utilities Company, Inc. (“Palo Verde”).
We acquired Santa Cruz and Palo Verde in 2004. Santa Cruz serves 19,375served 27,766 active service connections as of December 31, 20172023 and revenues from Santa Cruz represented approximately 42.7%39.3% and 43.9%40.0% of our total revenue for the years ended December 31, 20172023 and 2016,2022, respectively. In January 2022, Santa Cruz acquired Twin Hawks Utility, Inc., which added 18 new connections to Santa Cruz, at the time of acquisition. Palo Verde serves 19,146served 27,421 active service connections as of December 31, 20172023 and revenues from Palo Verde represented approximately 52.6%47.9% and 53.0%51.8% of our total revenue for the years ended December 31, 20172023 and 2016,2022, respectively.
The Santa Cruz and Palo Verde service areas include approximately 175205 square miles, which we believe provide further opportunities for growth once development returns to these areas and water and wastewater utility services are required.growth. Most of the Santa Cruz and Palo Verde infrastructure is less than fifteentwenty years old. Santa Cruz and Palo Verde provide water, wastewater, and wastewaterrecycled water services, respectively, under an innovative public- privatepublic-private partnership memorandum of understanding with the City of Maricopa in Pinal County for approximately 278 square miles of its planning area. We signed a similar memorandum of understanding with the City of Casa Grande to partner in providing water, wastewater, and recycled water services to an approximate 100 square miles of its western region for anticipated growth.

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Rate proceedings were completed in 20102022 for both Santa Cruz and Palo Verde , which resulted, among other things, in consolidation of the following utilities into Santa Cruz:
Global Water - Red Rock Utilities Company, Inc. (water services only)
Global Water - Picacho Cove Water Company, Inc. (water services only)
In addition, the following utilities were consolidated into Palo Verde:
Global Water - Red Rock Utilities Company, Inc. (wastewater and recycled water services only)
Global Water - Picacho Cove Utilities Company, Inc. (wastewater services only)
Prior to the consolidation in 2022, Global Water - Red Rock Utilities Company, Inc. provided water and wastewater utility services in Pinal County and had a service area for water utility service in Pima County. Only service areas located in Pinal County were consolidated into Santa Cruz and Palo Verde. In July 2012, these two utilities filed applications withRefer to the ACCPima County section for increased rates using 2011 asinformation on Global Water - Red Rock Water Company, Inc. which holds the test year on whichPima County water utility service area.
For additional information related to the ACC will use to evaluate the utilities’ rates. The rate proceedings were completed in February 2014. Seecase, see “Management’s Discussion and Analysis of Financial Condition and Results of Operations—Recent Rate Case Activity”, included in Part II, Item 7 of this Form 10-K, for additional information.report and Note 2 – “Regulatory Decision and Related Accounting and Policy Changes” of the Notes to the Consolidated Financial Statements included in Part II, Item 8 of this report.
We acquired CP Water Company (“CP Water”) in 2006. CP Water provided water service within parts of Pinal County. CP Water received a Certificate of Convenience and Necessity (“CC&N”) for approximately two square miles of service area in 1984 and currently has 12 active service connections. We acquired this small utility as part of our consolidation strategy to enable the deployment of new integrated infrastructure as development occurs in the corridor between the cities of Maricopa and Casa Grande. CP Water’s service area, customers, and assets have been transferred to Santa Cruz.
West Valley RegionCounty
We operate in this region through Global Water Utility of Greater Tonopah (“Greater Tonopah”)- Belmont Water Company, Inc., Global Water Utility of Northern Scottsdale, Inc. (“Northern Scottsdale”), Balterra Sewer Corp (“Balterra”), and- Hassayampa UtilityUtilities Company, Inc. (“Hassayampa”), and formerly through ValenciaGlobal Water - Turner Ranches Irrigation, Inc. (“Turner”).
As a result of the rate proceedings completed in 2022, which resulted, among other things, in consolidation of the following utilities into Global Water - Greater Tonopah Water Company, Inc.:
Global Water - Northern Scottsdale Water Company, Inc. (“Valencia”Northern Scottsdale”),
Global Water Utility of- Eagletail Water Company, Inc. (“Eagletail”)
Global Water - Greater Buckeye (“Greater Buckeye”) and WillowTonopah Water Valley Co.,Company, Inc. was then renamed Global Water - Belmont Water Company, Inc. (“Willow Valley”Belmont”).
We acquired Greater TonopahThe rate proceedings also resulted in 2006. Greater Tonopah serves 340the consolidation of Global Water - Balterra Utilities Company, Inc. into Hassayampa.
Belmont served 622 active service connections as of December 31, 2017. Greater Tonopah has a CC&N for 1052023. The service areas include approximately 111 square miles of service area and provides water services to Maricopa County west of the Hassayampa River. The acquisition of Greater Tonopah allowed usRiver and to entertwo small subdivisions in northern Scottsdale. Within the Belmont service area, we have entered into agreements with developers to serve a total of roughlyapproximately 100,000 home sites plus commercial, schools, parks, and industrial developments.
In November 2017, the Bill and Melinda Gates Investment Group, through an investment vehicle, acquired 20,000 acres in thedevelopments at full build-out. The Belmont development located in the West Valley Region. Belmont is a mixed use, master planned community and is included within the service area of Greater Tonopah and Hassayampa.community.
We acquired Northern Scottsdaleformed Hassayampa in 2006. Northern Scottsdale serves 82 active service connections as of December 31, 2017. Northern Scottsdale has a CC&N for one square mile and provides water services to two small subdivisions in Northern Scottsdale.
Rate proceedings were completed in 2010 for Greater Tonopah. Northern Scottsdale completed a rate proceeding in 2008. In July 2012, these five utilities filed applications with the ACC for increased rates using 2011 as the test year on which the ACC evaluates the utilities’ rates. The rate proceedings were completed in February 2014. See “Management’s Discussion and Analysis of Financial Condition and Results of Operations—Recent Rate Case Activity”, included in Part II, Item 7 of this Form 10-K, for additional information.
We acquired Balterra in 2006. Balterra2005. Hassayampa is a wastewater utility and has a Certificate of Convenience & Necessity (“CC&N&N”) for twoapproximately 43 square miles in an area in western Maricopa County known as Tonopah. BalterraHassayampa currently has no active service connections; however, its service area lies directly in the expected path of future growth in the far west valley of metropolitan Phoenix, which we believe should provide opportunities for growth once development commences in this area.
We formed Hassayampaacquired Turner in 2005. HassayampaMay 2018. Turner is a wastewaternon-potable irrigation water utility and has a CC&N for 41located in Maricopa County, Arizona, with approximately seven square miles in an area that is contiguous to Balterra. Hassayampa currently has no activeof service connections; however, like Balterra, its service area lies directly in the patharea. Turner served 962 residential irrigation customers as of future growth in the far west valley of metropolitan Phoenix, which we believe should provide opportunities for growth once development commences in this area.December 31, 2023.
In October 2012, we and our subsidiary, 303 Utilities Company, and the City of Glendale entered into an agreement for future wastewater and recycled water services, advancing our public-private-partnership originally approved by the city council in March 2010. The agreement named 303 Utilities Company as the future wastewater and recycled water provider for a 7,000-acre territory within a portion of Glendale’s western planning area known as the Loop 303 Corridor. The 303 Utilities Company also signed certain wastewater facilities main extension agreements with numerous developers/landowners in the service area to fund the initial design and construction of a wastewater and recycled water utility. In addition, we signed separate offsite water management agreements with these same developers/landowners to provide the coordination, permitting, and engineering work for the related water utility service element of the project. In September 2013, we entered into an agreement to sell the Loop 303 Contracts to a third-party. See “Management’s Discussion and Analysis of Financial Condition and Results of Operations—Recent Events—Sale of Loop 303 Contracts”, included in Part II, Item 7 of this Form 10-K, for additional information.
We formerly operated additional utilities in the West Valley RegionMaricopa County through Valencia Water Company, Inc. (“Valencia”) and Water Utility of Greater Buckeye and Willow Valley.(“Greater Buckeye”). Valencia was consolidated with Greater Buckeye in 2008, and on July 14, 2015, we closed the stipulated condemnation to transfer the operations and assets of Valencia to the City of
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Buckeye.  See “Management’s DiscussionNote 1 — “Basis of Presentation, Corporate Transactions, Significant Accounting Policies, and Analysis of Financial Condition

and Results of Operations—Recent Events—Accounting Pronouncements — Corporate Transactions — Stipulated Condemnation of the Operations and Assets of Valencia”,Valencia Water Company, Inc.” of the Notes to the Consolidated Financial Statements included in Part II, Item 78 of this Form 10-K,report for additional information. 
In addition, on May 9, 2016, we closedFor additional information related to the sale of Willow Valley to EPCOR Water Arizona Inc. (“EPCOR”).  Seerate case, see “Management’s Discussion and Analysis of Financial Condition and Results of Operations—Recent Events—Sale of Willow Valley”Operations — Rate Case Activity”, included in Part II, Item 7 of this Form 10-K, for additional information.report and Note 2 — “Regulatory Decision and Related Accounting and Policy Changes” of the Notes to the Consolidated Financial Statements included in Part II, Item 8 of this report.
On May 15, 2017, we acquired Eagletail Water Company ("Eagletail") via merger. Eagletail serves 54 active connections as of December 31, 2017. Eagletail has a CC&N for eight square miles located west of metropolitan Phoenix.
Eloy Region
The City of Eloy, Arizona is located in Arizona’s “sun corridor” and is approximately equidistant between Phoenix and Tucson. The City of Eloy represents an area of 100 square miles and has a population of approximately 19,000.Pima County
We operate in this region through Global Water-Picacho CoveWater - Mirabell Water Company, Inc. (“Mirabell”), Global Water - Francesca Water Company, Inc. (“Francesca”), Global Water - Tortolita Water Company, Inc. (“Tortolita”), Global Water - Lyn Lee Water Company, Inc. (“Lyn Lee”), Global Water - Las Quintas Serenas Water Company, Inc. (“Las Quintas Serenas”), Global Water - Rincon Water Company, Inc. (“Rincon”), Red Rock-Pima, and Global Water-Picacho Cove UtilitiesWater - Farmers Company, (collectively, “Picacho Cove”Inc. (“Farmers”).
We formed Picacho Coveacquired Mirabell in 2006 to provideOctober 2020. Mirabell served 61 active water and wastewater services in the Cityconnections as of Eloy and currently haveDecember 31, 2023. Mirabell has a CC&N for two congruent0.4 square miles. The utilities currently havemiles located in the southwest area of Tucson, Arizona.
We acquired Francesca, Tortolita and Lyn Lee in November 2020. Francesca is located in the southwest area of Tucson, Arizona whereas Tortolita and Lyn Lee are located in Marana, Arizona. As of December 31, 2023, Francesca, Tortolita, and Lyn Lee served 119, 23, and 38 active water connections, respectively.
We acquired Las Quintas Serenas in November 2021. Las Quintas Serenas served 1,238 active water connections with approximately 3.0 square miles of service area located in Sahuarita, Arizona.
In January 2022, the Company acquired the assets of Rincon Water Company, Inc., a water utility serving the vicinity of Vail, Arizona. As of December 31, 2023, Rincon served 79 active water connections with approximately 9.0 square miles of service area.
Global Water - Red Rock Water Company, Inc. (“Red Rock”) was acquired by the Company in 2018 and holds service areas located in Pima County . At this time, Red Rock has no active service connections and no facilities.connections.
Operations
We treatIn February 2023, the Company completed the acquisition of Farmers Water Co., an operator of a water to potable standards and also treat, clean, and recycle wastewater for a variety of non-potable uses. A description of these operations follows.
Sources of Water Supply
Our water supplies are primarily derived from groundwater; however, we currently augment these suppliesutility with recycled water and intend to augment them with surface water and increased use of recycled waterservice area in the future.
Potable Water. Our utilities presently employ groundwater systems for potable water production. Water is brought to the surface from underground aquifers (water levels vary from approximately 60 to 500 feet below land surface depending on the area), disinfected and stored in tanks for distribution to customers. In some instances, individual raw water supplies do not meet the legislative requirements for certain constituents. In those cases, we use well-head, centralized, point-of-use, or blending treatment systems to ensure water quality meets potable standards.
Recycled Water. Recycled water is created by taking wastewater and applying advanced tertiary treatment (i.e., screening, biological reduction, and filtration and disinfection processes) to create a high quality, non-potable water source. Each step is monitored and controlled in order that the stringent requirements for recycled water are continuously met. Recycled water generated by us meets Arizona’s Aquifer Water Quality Standards before it leaves the treatment facility and is recognized as Class A+, the highest quality of recycled water regulated by theSahuarita, Arizona Department of Environmental Quality. Recycled water can be used for irrigation, facilities cooling, and industrial applications and in a residential setting for toilet flushing and lawn watering.unincorporated Pima County, Arizona. As of December 31, 2023, Farmers served 3,462 active water connections with approximately 21.0 square miles of service area.
Technology
We use sophisticated technology as a principal means of improving our margins. We focus on technological innovations that allow us to deliver high-quality water and customer service with minimal potential for human error, delays, and inefficiencies. Our comprehensive technology platform includes supervisory control and data acquisition, automated meter reading, and geographical information system technologies, which we use to map and monitor our physical assets and water resources on an automated, real-time basis with fewer people than the standard water utility model requires. Our systems allow us to detect and resolve potential problems promptly, accurately, and efficiently before they become more serious, which both improves customer service and optimizes and extends the efficient performance and life of our assets. Our automated meter reading technology, which allows us to read water meters remotely rather than physically, improves water resources accounting, allows for identification of high water usage and water theft from disconnected meters. We also use automated voice, internet billing, payment processing, and customer service applications that contribute to additional reduced headcount and a reduction in associated personnel costs.

Decentralized Treatment Facilities
We design and build standard, decentralized facilities that are scaled to the service areas they serve in order to achieve optimum efficiency in providing both water and wastewater services. The replication of our standard facility also improves design, construction, and operating efficiency because we are able to employ similar, proven processes and equipment and technologies at each of our facilities. As a result, our operating efficiency is improved significantly by reducing equipment costs and employee training costs, and our exposure to operational performance risks often associated with larger, custom-built plants is reduced.
Although there has not traditionally been a significant economic incentive or other reward for automation and resource efficiency in our industry, we believe our use of automation in lieu of labor, together with our emphasis on streamlined operations and conservation, will position us well for continued profitable growth and allow us to take advantage of future incentives or rewards that may be available to water utilities that are able to successfully enhance the use of renewable resources.
Regulation
Our water and wastewater utility operations are subject to extensive regulation by U.S. federal, state, and local regulatory agencies that enforce environmental, health, and safety requirements, which affect all of our regulated subsidiaries. These requirements include the Safe Drinking Water Act, the Clean Water Act, and the regulations issued under these laws by the EPA. We are also subject to state environmental laws and regulations, such as Arizona’s Aquifer Protection Program and other environmental laws and regulations enforced by the Arizona Department of Environmental Quality (“ADEQ”), and extensive regulation by the ACC, which regulates public utilities. The ACC also has broad administrative power and authority to set rates and charges, determine service areas and conditions of service, and authorize the issuance of securities as well as authority to establish uniform systems of accounts and approve the terms of contracts with both affiliates and customers.
We are also subject to various federal, state, and local laws and regulations governing the storage of hazardous materials, the management and disposal of hazardous and solid wastes, discharges to air and water, the cleanup of contaminated sites, dam safety, fire protection services in the areas we serve, and other matters relating to the protection of the environment, health, and safety.
We maintain a comprehensive environmental program which addresses, among other things, responsible business practices and compliance with environmental laws and regulations, including the use and conservation of natural resources. Water samples across our water system are analyzed on a regular basis in material compliance with regulatory requirements. We conducted more than 9,700 water quality tests in 2017 at subcontracted laboratory facilities in addition to providing continuous online instrumentations for monitoring parameters such as turbidity and disinfectant residuals and allowing for adjustments to chemical treatment based on changes in incoming water quality. For 2017, we achieved a compliance rate of 99.9% for meeting state and federal drinking water standards and 99.1% for compliance with wastewater requirements, for an overall compliance rating of 99.1%. Compliance with governmental regulations is of utmost importance to us, and considerable time and resources are spent ensuring compliance with all applicable federal, state, and local laws and regulations.
In addition to regulation by governmental entities, our operations may also be affected by civic or consumer advocacy groups. These organizations provide a voice for customers at local and national levels to communicate their service priorities and concerns. Although these organizations may lack regulatory or enforcement authority, they may be influential in achieving service quality and rate improvements for customers.
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We maintain a comprehensive environmental program which addresses, among other things, responsible business practices and compliance with environmental laws and regulations, including the use and conservation of natural resources. Water samples across our water system are analyzed on a regular basis in material compliance with regulatory requirements. Water quality tests are conducted at subcontracted laboratory facilities in addition to providing continuous online instrumentation for monitoring parameters, such as turbidity and disinfectant residuals, and allowing for adjustments to chemical treatment based on changes in incoming water quality. For 2023, we achieved a compliance rate of 99.9% for meeting state and federal drinking water standards and 99.9% for compliance with wastewater requirements, for an overall compliance rating of 99.9%. Compliance with governmental regulations is of utmost importance to us, and considerable time and resources are spent ensuring compliance with all applicable federal, state, and local laws and regulations.
Safe Drinking Water Act
The federal Safe Drinking Water Act and regulations promulgated thereunder establish minimum national quality standards for drinking water. The EPA has issued rules governing the levels of numerous naturally occurring and man-made chemical and microbial contaminants and radionuclides allowable in drinking water and continues to propose new rules. These rules also prescribe testing requirements for detecting contaminants, the treatment systems that may be used for removing contaminants, and other requirements. Federal and state water quality requirements have become increasingly more stringent, including increased water testing requirements, to reflect public health concerns. In Arizona, the requirements of the Safe Drinking Water Act are incorporated by reference into the Arizona Administrative Code.
In order to remove or inactivate microbial organisms, the EPA has promulgated various rules to improve the disinfection and filtration of drinking water and to reduce consumers’ exposure to disinfectants and by-products of the disinfection process.
Significant attention has recently been focused on contaminantsContaminants of emerging concern (chemicals(“CECs”) are chemicals and other substances that have no regulatory standard, but have been recently “discovered”discovered in natural streams (often because of improved analytical chemistry detection levels), and potentially cause deleterious effects in aquatic life at environmentally relevant concentrations), including endocrine disrupting compounds and pharmaceuticals and personal care products, in drinking water supplies, municipal wastewater

effluents, and recycled water. Endocrine disrupting compounds are substances that are not producedor in the body but act by mimickingenvironment where they had not previously been detected, or antagonizing natural hormones, and there is research associating exposure with endocrine disrupting compounds to various reproductive problems in both women and men as well as for increases in the frequency of certain types of cancer. Pharmaceuticals and personal care products, such as fragrances, cosmetics, prescription and over-the-counter therapeutic drugs, veterinary drugs, and sunscreen products, enter the environment through excretion, bathing, and disposal of unwanted medications to sewers and trash.were only present at insignificant levels. We believe contaminants of emerging concernCECs may form the basis for additional regulatory initiatives and requirements in the future. We rely on governmental agencies to establish regulatory standards regarding CECs and we meet or exceed these standards, when established.
Although it is difficult to project the ultimate costs of complying with the above or other pending or future requirements, we do not expect current requirements under the Safe Drinking Water Act to have a material impact on our operations or financial condition, although it is possible new methods of treating drinking water may be required if additional regulations become effective in the future. In addition, capital expenditures and operating costs to comply with environmental mandates traditionally have been recognized by state public utility commissions as appropriate for inclusion in establishing rates, although rate recovery may be delayed by “regulatory lag”, that is, the delay between the utility’s test year and the issuance of a rate order approving new rates.
Clean Water Act
The federal Clean Water Act regulates discharges of liquid effluents from drinking water and wastewater treatment facilities into waters of the U.S., including lakes, rivers, streams and subsurface, or sanitary sewers. In Arizona, with the exception of Clean Water Act Section 208 Regional Water Quality Management Plans, capacity management and operations and maintenance requirements, and source control requirements, wastewater operations are primarily regulated under the Aquifer Protection Permit program and the Arizona Pollutant Discharge Elimination System program (see below).program.
The EPA certifies Clean Water Act Section 208 Regional Water Quality Management Plans and Amendments which govern the location of water reclamation facilities and wastewater treatment plants. The EPA’s 40 C.F.R. Pt. 503 bio-solids requirements are reported to the EPA through the Arizona Department of Environmental Quality.ADEQ. While we are not presently regulated to meet source control requirements, we maintain source control through various Codes of Practice that have been accepted by the ACC as enforceable limits on consumer discharges to sanitary sewer systems. We believe we maintain the necessary permits and approvals for the discharges from our water and wastewater facilities.
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Arizona Regulatory Agencies
In Arizona, theThe ACC is the regulatory authority in Arizona with jurisdiction over privately-held water and wastewater utilities. The ACC has exclusive constitutional authority related to ratemaking and extensive constitutional authority to approve rates, mandate accounting treatments, authorize long-term financing programs, evaluate significant capital expenditures and plant additions, examine and regulate transactions between a regulated subsidiary and its affiliated entities, and approve or disapprove some reorganizations, mergers, and acquisitions prior to their completion. Additionally, the ACC has statutory authority to oversee service quality and consumer complaints, and approve or disapprove expansion of service areas. The ACC is comprised of five elected members, each serving a four year terms. term.
Companies that wish to provide water or wastewater service are grantedapply for a CC&N with the ACC, which, if granted, allows them to serve customers within a geographic area specified by a legal description of the property. In considering an application for a CC&N, the ACC will determine if the applicant is fit and proper to provide service within a specified area, whether the applicant has sufficient technical, managerial, and financial capabilities to provide the service, and if that service is necessary and in the public interest. Once a CC&N is granted, the utility falls under the ACC’s jurisdiction and must abide by the rules and laws byunder which a public service corporation operates.
In February 2014, the ACC issued Rate Decision No. 74364 for our rate cases filed in July 2012 for the following utilities: Santa Cruz, Palo Verde, Valencia, Greater Buckeye, Greater Tonopah, Northern Scottsdale, and Willow Valley. See “Management’s Discussion and Analysis of Financial Condition and Results of Operations—Recent Rate Case Activity,” included in Part II, Item 7 of this Form 10-K,report, for additional information.information regarding rate case activity involving the ACC.
Arizona water and wastewater utilities must also comply with state environmental regulation regarding drinking water and wastewater, including environmental regulations set by Councils of Government (such as the Central Arizona Association of Governments and the Maricopa Association of Governments), the Arizona Department of Environmental Quality,ADEQ, and the Arizona Department of Water Resources. ADWR.
The Central Arizona Association of Governments is the designated management authority for Section 208 of the Clean Water Act for Pinal and Gila Counties and administers the requirements of the Regional Water Quality Management Plans and Amendments at the local level. The Maricopa Association of Governments is the designated management authority for Section 208 of the Clean Water Act for Maricopa County and administers the requirements of the Regional Water Quality Management Plans and Amendments at the local level.
The Maricopa County Environmental Services Department has delegated authority for overseeing Arizona Department of Environmental Quality requirements in Maricopa County. The Arizona Department of Environmental QualityADEQ regulates water quality and permits water reclamation facilities, discharges of recycled water, re-use of recycled water, and recharge of recycled water. The Arizona Department of Environmental QualityADEQ also regulates

the clean closure requirements of facilities. In Arizona, the ArizonaThe Maricopa County Environmental Services Department has delegated authority for overseeing ADEQ requirements in Maricopa County. The Pima County Department of Environmental Quality has received delegated authority from the EPA for the administration of the Clean Water Act’s National Pollution Discharge Elimination System program. Permits issued by the Arizona Department of Environmental Quality for discharges to waters of the U.S.overseeing ADEQ requirements in Arizona are termed “Arizona Pollutant Discharge Elimination System,” or “AzPDES,” permits. Pima County.
The Arizona Department of Environmental Quality also administers the drinking water quality requirements set by the federal Safe Drinking Water Act within Arizona. Finally, the Arizona Department of Water ResourcesADWR regulates surface water extraction, groundwater withdrawal, designations and certificates of assured water supply, extinguishment of irrigation grandfathered water rights, groundwater savings facilities, recharge facilities, recharge permits, recovery well permits, storage accounts, and well construction, abandonment, or replacement. We must file periodic reports with the ACC, Arizona Department of Environmental Quality, and Arizona Department of Water Resources.
Within each regulatory organization, we have invested in developing cooperative relationships at all levels, from staff to executives to elected and appointed officials. These relationships, coupled with ourofficials, and have adopted a proactive attitude toward regulatory compliance, have resulted in a number of significantly positive regulatory determinations.compliance.
Assured and Adequate Water Supply Regulations
We intend to seek access to renewable water supplies as we grow our water resource portfolio. However, we currently rely almost exclusively (and are likely to continue to rely) on the pumping of groundwater and the generation and delivery of recycled water for non-potable uses to meet future demands in our service areas. Aside from some rights to water through the Central Arizona Project, groundwater (and recycled water derived from groundwater) is the only water supply available to us.
Although we intend to rely on recycled water to help meet water demands in areas, the infrastructure, permits, and customer base necessary to generate and deliver recycled water are not necessarily in place in most of our service areas. In addition, although recycling can extend a limited supply, it does not actually generate a new supply of water. As such, although our proposed generation and delivery of recycled water is likely to help reduce the amount of groundwater that will be required to serve future customers, our ability to serve new customers will remain dependent on itsour ability to access groundwater. Groundwater is a limited resource in Arizona, and access to new uses of groundwater is closely regulated in the areas served by us. See “Risk Factors—Business and Operational Factors—Inadequate water and wastewater supplies could have a material adverse effect upon our ability to achieve the customer growth necessary to increase our revenues,” included in Part I, Item 1A of this Form 10-K,report, for additional information.
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Nearly all of our service areas are located in “Active Management Areas,” areasAreas” within which the use of groundwater is regulated by the Arizona Department of Water ResourcesADWR in order to manage ongoing problems with groundwater overdraft. The Phoenix, Prescott, and Tucson Active Management Areas are legally mandated to achieve “safe yield” by 2025 or sooner. However, we do not expect any of these Active Management Areas to achieve their safe yield goals. Safe yield requires groundwater pumping to not draw down the groundwater aquifers, or “over-draft,” as all pumping is offset or replaced within the Active Management Area from a renewable supply. The Pinal Active Management Area, which encompasses our major service areas near Maricopa, is managed to allow development of non-irrigation uses and to preserve existing agricultural economies in the Active Management Area for as long as feasible, consistent with the necessity to preserve future water supplies for non-irrigation uses.
Under Arizona’s assured water supply laws and regulations, a new subdivision inside an Active Management Area must demonstrate that it has an “assured water supply” to the satisfaction of the Arizona Department of Water ResourcesADWR before the developer is permitted to sell lots. Demonstration of an assured water supply requires, among other things, that an applicant demonstrate that water supplies will be physically, continuously, and legally available to satisfy the water needs of the proposed use for at least 100 years.
A developer may make an independent showing of an assured water supply (resultingresulting in a Certificate of Assured Water Supply (“CAWS”) for a subdivision)subdivision or may obtain a written commitment for service from a designated water supplier,provider, such as a privately owned water company or a municipal water supplier. Under the latter approach, the water supplierprovider must demonstrate satisfaction of assured water supply requirements for the developments within its service areas (resultingresulting in a Designation of Assured Water Supply (“DAWS”) for the provider). provider.
At present, we have obtained a Designation of Assured Water SupplyDAWS in the Maricopa/Casa Grande service territory (Santa Cruz) for approximately 22,900 acre-feet of groundwaterwater use. A Designation of Assured Water SupplyDAWS is subject to periodic review and renewal by the Arizona Department of Water Resources,ADWR and can be increased as demand grows within the service territory, subject to the physical availability of water. A recent physical availability determinationexisting water supplies and any additional supplies acquired for use within the DAWS.

Over time, we anticipate Santa Cruz suggests that, over time, its Designation of Assured Water Supply could potentially be increasedwill apply to approximately 45,000 acre-feet onceincrease the DAWS as sufficient increased demand is established in the area, assuming that water is still physically available by that time (i.e., the groundwater has not been committed to users in surrounding areas).area. Under our high efficiencyhighly efficient Total Water Management model, which is intended to achievewe have achieved much lower per-unit potable water use rates than would be expected for average developments, 45,000developments. In 2023, we used approximately 8,750 acre-feet could be sufficient water supply for approximately 180,000 homes per year.of the annually available 22,914 acre-feet already permitted in the DAWS.
In our West Valley service territory (Greater Tonopah), we expect to receiveare seeking a Designation of Assured Water SupplyDAWS in the near future for 10,428 acre-feet with the ability to access the reserved physical availability of an additional 38,100 acre-feet as population grows. Assuming implementation of our high-efficiency Total Water Management model throughout the service area, this could

be a sufficient water supply for approximately 250,000 homes. There is no assurance that the Arizona Department of Water Resources would add any additional acre-feet to either Designation of Assured Water Supply in the future.
In our other service areas, we rely upon a Certificate of Assured Water SupplyCAWS obtained by developers to demonstrate an assured water supply, or will apply for a Designation of Assured Water SupplyDAWS in the future when required. There is no assurance that the ADWR would provide a new CAWS, DAWS or add any additional acre-feet to a DAWS in the future.
Outside of Arizona’s Active Management Areas, the “adequate water supply” program requires a determination of whether there is an adequate water supply—similar to an assured water supply—but it does not necessarily foreclose development when the showing cannot be made. Unless the county government has voted to make the requirement mandatory, a development (outside of Active Management Areas) that cannot demonstrate access to an adequate water supply is generally required only to disclose this fact, although as a practical matter few developments have proceeded on this basis. In addition, whether a water provider to such a development has access to an adequate water supply is nevertheless relevant to its business.
Other Environmental, Health, and Safety (including Water Quality) Matters
Our operations also involve the use, storage, and disposal of hazardous substances and wastes. For example, our water and wastewater treatment facilities store and use chlorine and other chemicals and generate wastes that require proper handling and disposal under applicable environmental regulations. We could also incur remedial costs in connection with any environmental contamination relating to our operations or facilities, releases or our off-site disposal of wastes. Although we are not aware of any material cleanup or decontamination obligations, the discovery of contamination or the imposition of such obligations arising under relevant federal, state, and local laws and regulations in the future could result in additional costs. Our facilities and operations also are subject to requirements under the U.S. Occupational Safety and Health Act and similar laws in Arizona.
Our compliance with all of the environmental, health, and safety (including water quality) requirements described above may be subject to inspections and enforcement measures by federal, state, and local agencies.
Security
Due to security, vandalism, terrorism, and other risks, we take precautions to protect our employees and the water delivered to our customers. In 2002, federal legislation was enacted that resulted in new regulations concerning security of water facilities, including submitting vulnerability assessment studies to the federal government. We have complied with EPA regulations concerning vulnerability assessments and have made filings to the EPA as required. Vulnerability assessments are conducted regularly to evaluate the effectiveness of existing security controls and serve as the basis for further capital investment in security for the facility. Information security controls are deployed or integrated to prevent unauthorized access to company information systems, assure the continuity of business processes dependent upon automation, ensure the integrity of our data and support regulatory and legislative compliance requirements. In addition, communication plans have been developed as a component of our procedures. While we do not make public comments on the details of our
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security programs, we have been in contact with federal, state, and local law enforcement agencies to coordinate and improve the security of our water delivery systems and to safeguard our water supply.
Operations
We treat water to potable standards and also treat, clean, and recycle wastewater for a variety of non-potable uses. A description of these operations follows.
Sources of Water Supply
Our water supplies are primarily derived from groundwater; however, we currently augment these supplies with recycled water and intend to augment them with surface water and increased use of recycled water in the future.
Potable Water. Our utilities presently employ groundwater systems for potable water production. Water is brought to the surface from underground aquifers (water levels vary from approximately 75 to 700 feet below land surface depending on the area), disinfected and stored in tanks for distribution to customers. In some instances, individual raw water supplies do not meet the legislative requirements for certain constituents. In those cases, we use well-head, centralized, point-of-use, or blending treatment systems to ensure water quality meets potable standards.
Recycled Water. Recycled water is created by taking wastewater and applying advanced tertiary treatment (i.e., screening, biological reduction, and filtration and disinfection processes) to create a high quality, non-potable water source. Each step is monitored and controlled in order that the stringent requirements for recycled water are continuously met. Recycled water generated by us meets Arizona’s Aquifer Water Quality Standards before it leaves the treatment facility and is recognized as Class A+, the highest quality of recycled water regulated by the ADEQ. Recycled water can be used for irrigation, facilities cooling, and industrial applications and in a residential setting for toilet flushing and lawn watering.

See “Risk Factors—Business and Operational Factors—There is no guaranteed source of water,” included in Part I, Item 1A of this report, for additional information.
Technology
We use sophisticated technology as a principal means of improving our margins. We focus on technological innovations that allow us to deliver high-quality water and customer service with minimal potential for human error, delays, and inefficiencies. The comprehensive technology platform that we use includes supervisory control and data acquisition (SCADA), automated meter reading (AMR), and geographical information system (GIS) technologies, which we use to map and monitor our physical assets and water resources on an automated, real-time basis with fewer people than the standard water utility model requires. Our systems allow us to detect and resolve potential problems promptly, accurately, and efficiently before they become more serious, which both improves customer service and optimizes and extends the efficient performance and life of our assets. The comprehensive technology platform that we use includes automated meter reading technology, which allows us to read water meters remotely rather than physically, improves water resources accounting, allows for identification of high water usage and water theft from disconnected meters. We also use automated voice, internet billing, payment processing, and customer service applications that contribute to additional reduced headcount and a reduction in associated personnel costs.
Decentralized Treatment Facilities
We design and build standard, decentralized facilities that are scaled to the service areas they serve in order to achieve optimum efficiency in providing both water and wastewater services. The replication of our standard facility also improves design, construction, and operating efficiency because we are able to employ similar, proven processes and equipment and technologies at each of our facilities.
Although there has not traditionally been a significant economic incentive or other reward for automation and resource efficiency in our industry, we believe our use of automation in lieu of labor, together with our emphasis on streamlined operations and conservation, will position us well for continued profitable growth and allow us to take advantage of future incentives or rewards that may be available to water utilities that are able to successfully enhance the use of renewable resources.
Competition
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As an owner and operator of regulated utilities, we do not face competition within our existing service areas because Arizona law provides the holder of a CC&N for water and wastewater service with an exclusive right to provide that service within the certificated area, as against other public service corporations. In addition, the high cost of constructing water and wastewater systems in an existing market creates a barrier to entry. We do, however, face competition from other water and wastewater utilities for new service areas and with respect to the acquisition of smaller utilities. We believe our principal competitors for new service areas and acquisitions in Arizona are EPCOR Water Arizona Inc., Arizona Water Company, Central States Water Resources, NW Natural Water Company, LLC, Ullico Inc. and Liberty Utilities. We believe competition for new service areas and acquisitions is based on relationships with municipalities and developers, experience in making acquisitions, the ability to finance and obtain regulatory approval, quality and breadth of products and services, the ability to integrate both water and wastewater services, and emplaceimplement conservation practices throughout the service areas, price, speed, and ease of implementation.
If we seek to extend our services outside Arizona, we will face competition from other regional or national water utilities for these opportunities.
Although we believe we compete effectively in our regulated businesses, our competitors may have more resources and experience than we have and may therefore have a competitive advantage.

Segment Reporting
We currently operate in one geographic region within the State of Arizona, wherein each operating utility operates within the same regulatory environment, and is operated as one reportable segment. We do not have any customers that contribute more than 10% to our revenues or revenue streams. For additional information, see “Management’s Discussion and Analysis of Financial Condition and Results of Operations—Segment Reporting” in Part II, Item 7 of this Form 10-K.report.
Seasonality
Customer demand for our water during the warmer months is generally greater than other times of the year due primarily to additional consumption of water in connection with irrigation systems, swimming pools, cooling systems, and other outside water use. Throughout the year, and particularly during typically warmer months, demand may vary with temperature, as well as the timing and overall levels of rainfall. In the event that temperatures during the typically warmer months are cooler than normal, or if there is more rainfall than normal, the customer demand for our water may decrease and therefore, adversely affect our revenues. See “Management’sDiscussionand Analysisof FinancialConditionand Resultsof Operations—Factors Affecting our Results of Operations—Weather and Seasonality,”included in Part II, Item 7 of this Form 10-K,report,foradditionalinformation.
EmployeesHuman Capital Resources
Our employees’ significant contributions through innovation and standardization are essential to our realized and continued success. We offer comprehensive compensation and benefits package to attract and retain top talent. In addition to competitive base wages, additional benefits include annual bonus opportunities, employee stock options, Company matched 401(k) plan, healthcare and insurance benefits, flexible spending accounts and paid time off.

As of December 31, 2017,2023, we employed 47106 full-time individuals and no3 part-time employees. This represents an increase of nine employees, or 9% from December 31, 2022 due primarily to the hiring of additional employees throughout the organization as the company continues to grow and the acquisition of Farmers in February 2023. Currently, none of our employees participate in collective bargaining agreements, and we consider our employee relations to be good.
Our Corporate History
Global Water Resources, LLC (“GWR”) was organized in 2003 to acquire, own, and manage a portfolio of water and wastewater utilities in the southwestern region of the United States (“U.S.”). Global Water Management, LLC (“GWM”) was formed as an affiliated company to provide business development, management, construction project management, operations, and administrative services to GWR and all of its regulated subsidiaries.
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In early 2010, the members of GWR made the decision to raise money through the capital markets, and GWR and GWM were reorganized to form Global Water Resources, Inc., a Delaware corporation. The members established a new entity, GWR Global Water Resources Corp. (“GWRC”), which was incorporated under the Business Corporations Act (British Columbia) on March 23, 2010 to acquire shares of our common stock and to actively participate in our management, business, and operations through its representation on our board of directors and its shared management. On December 30, 2010, GWRC completed its initial public offering in Canada and its common shares were listed on the Toronto Stock Exchange. On June 5, 2013, the Company sold GWM.
On May 3, 2016, GWRC merged with and into the Company (the “Reorganization Transaction”). At the effective time of the merger, holders of GWRC’s common shares received one share of the Company’s common stock for each outstanding common share of GWRC. As a result of the merger, GWRC ceased to exist as a British Columbia corporation and the Company, governed by the corporate laws of the State of Delaware, was the surviving entity. The Reorganization Transaction was conditional upon the concurrent completion of an initial public offering of shares of common stock of the Company in the U.S., which was completed on May 3, 2016.
Available Information
We maintain an Internet website at www.gwresources.com. Our Annual ReportReports on Form 10-K, quarterly reportsQuarterly Reports on Form 10-Q, current reportsCurrent Reports on Form 8-K, and amendments to thosesuch reports filed or furnished pursuant to Section 13(a) or 15(d) of the Securities Exchange Act of 1934, as amended (the “Exchange Act”), and proxy statements are accessible through our website, free of charge, as soon as reasonably practicable after these reports are filed electronically with, or furnished to, the SEC. To access these reports, go to our website at www.gwresources.com. The foregoing information regarding our website is provided for convenience and the content of our website is not deemed to be incorporated by reference in this report filed with the SEC.
The public may read and copy any materials filed by the Company with the SEC at the SEC's Public Reference Room at 100 F Street, NE, Washington, DC 20549. The public may obtain information on the operation of the Public Reference Room by calling the SEC at 1-800-SEC-0330. The SEC maintains an Internet site that contains reports, proxy and information statements, and other information regarding issuers that file electronically with the SEC at www.sec.gov.www.sec.gov.
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ITEM 1A.RISK FACTORS
ITEM 1A.    RISK FACTORS
In addition to the other information set forth in this report, you should carefully consider the following factors, which could materially affect our business, financial condition, or results of operations in future periods. The risks described below are not the only risks facing our company. Additional risks not currently known to us or that we currently deem to be immaterial also may materially adversely affect our business, financial condition, or results of operations in future periods.
Legal, Regulatory, and Legislative Factors
Proposals to change policy in Arizona made through legislative, regulatory, or ballot initiatives may impact our growth, business plans and financial condition.
In Arizona, a person or organization may file a ballot initiative with the Arizona Secretary of State and, if a sufficient number of verifiable signatures are submitted, the initiative may be placed on the ballot for the public to vote on the matter. Ballot initiatives may relate to any matter, including taxes and policy and regulation related to our industry, and may change statutes or the state constitution in ways that could impact our customers, the Arizona economy, and the Company. The passage of certain initiatives could depress expected population growth, impact our business or growth plans, and have a material adverse impact on our financial condition, results of operations or cash flows.
New or stricter regulatory standards or other governmental actions could increase our regulatory compliance and operating costs, require us to alter our existing treatment facilities, and/or cause us to build additional facilities, which could cause our profitability to suffer, particularly if we are unable to increase our rates to offset such costs.
In Arizona, water and wastewater utilities are subject to regulation by water, environmental, public utility, and health and safety regulators, and we are required to obtain environmental permits from governmental agencies in order to operate our facilities. Regulations relate to, among other things, standards and criteria for drinking water quality and for wastewater discharges, customer service and service delivery standards, waste disposal and raw groundwater abstraction limits, and rates and charges for our regulated services. There may be instances in the future when we are not in or cannot achieve compliance with new and evolving laws, regulations, and permits without incurring additional operating costs. For example, in 2006, the U.S. Environmental Protection Agency (“EPA”) implemented a new arsenic maximum contaminant level, which effectively required the installation and operation of costly arsenic treatment systems at many of our water production facilities.
To comply with federal, state, and local environmental laws, our existing facilities may need to be altered or replaced, which may cause us to incur significant additional costs. Altered and new facilities and other capital improvements must be constructed and operated in accordance with multiple requirements, including, in certain cases, an Aquifer Protection Permit issued by the ADEQ, Arizona Pollution Discharge Elimination System permits from the ADEQ, and an air quality permit from Maricopa or Pinal Counties. The provision of potable water is subject to, among others, the requirements of the federal Safe Drinking Water Act, and effluent from wastewater treatment facilities must comply with other requirements. Regulated contaminants and associated maximum contaminant levels may change over time, requiring us to alter or build additional treatment facilities.
Our costs of complying with current and future governmental laws and regulations could adversely affect our business or results of operations. If we fail to comply with these laws, regulations, or permits, we could be fined or otherwise sanctioned by regulators and our operations could be curtailed or shut down. We may also be exposed to product liability or breach of contract claims by third parties resulting from our noncompliance. These laws and regulations are complex and change frequently, and these changes may cause us to incur costs in connection with the remediation of actions that were lawful when they were taken. Failure by us to observe the conditions and comply with the requirements of permits and other applicable laws and regulations could result in delays, additional costs, fines, and other adverse consequences, including the inability to proceed with development in our service areas.
We may incur higher compliance or remediation costs than expected in any particular period and may not be able to pass those increased costs along to our customers immediately through rate increases, or at all. This is because we must obtain regulatory approval to increase our rates, which can be time-consuming and costly and our requests for increases may not be approved in part or in full.
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We are required to test our water quality for certain parameters and potential contaminants on a regular basis. If the test results indicate that parameters or contaminants exceed allowable limits, we may be required either to commence treatment to remedy the water quality or to develop an alternate water source. Either of these outcomes may be costly, and there can be no assurance that the regulatory authorities would approve rate increases to recover these additional compliance costs. In addition, by the time that test results are available, contaminated water may have been provided to customers, which may result in liability for us and damage our reputation.
In addition, governments or government agencies that regulate our operations may enact legislation or adopt new requirements that could have an adverse effect on our business, including:
restricting ownership or investment;
providing for the expropriation of our assets by the government through condemnation or similar proceedings;
providing for changes to water and wastewater quality standards;
requiringcancellation or renegotiation of, or unilateral changes to, agreements relating to our provision of water and wastewater services;
changing regulatory or legislative emphasis on water conservation in comparison to other goals and initiatives;
promoting an increase of competition among water companies within our designated service areas;
requiring the provision of water or wastewater services at no charge or at reduced prices;
restricting the ability to terminate services to customers whose accounts are in arrears;
restricting the ability to sell assets or issue securities;
adversely changing tax, legal, or regulatory requirements, including employment, property ownership, or general business regulations;
changing environmental requirements and the imposition of additional requirements and costs on our operations;
changes in the charges applied to raw water abstraction;
changes in rate making policies; or
restrictions relating to water use and supply, including restrictions on use, increased offsetting groundwater replenishment obligations, changes to the character of groundwater rights, and settlement of Native American claims.
We have significant obligations under Infrastructure Coordination and Financing Agreements (“ICFAs”), yet funds from our ICFAs are dependent on development activities by developers which we do not control and are also subject to certain regulatory requirements.
In the past,Prior to 2014, we extended water and wastewater infrastructure financing to developers and builders through ICFAs. These agreements are contracts with developers or builders in which we coordinate and fund the construction of water, wastewater, and recycled water facilities that will be owned and operated by our regulated subsidiaries in advance of completion of developments in the area.ICFA contracts. Our investment can be considerable, as we phase-in the construction of facilities in accordance with a regional master plan, as opposed to a single development. Developers and builders pay us agreed-upon fees upon the occurrence of specified development events for their development projects. The Arizona Corporation Commission (“ACC”)ACC requires us to record a portion of the funds we receive under ICFAs as contributions in aid of construction (“CIAC”), which are funds or property provided to a utility under the terms of a collection main extension agreement and/or service connection tariff, the value of which are not refundable. Amounts received as CIAC reduce our rate base once expended on utility plants.
The developer is not required to pay the bulk of the agreed-upon fees until a development receives platting approval. Accordingly, we cannot always accurately predict or control the timing of the collection of our fees. If a developer encounters difficulties, such as during a real estate market downturn, that result in a complete or partial abandonment of the development or a significant delay in its completion, we will have planned, built, and invested in infrastructure that will not be supported by development and will not generate either payments under the applicable ICFA or cash flows from providing services. As a result, our return on our investment and cash flow stream could be adversely affected.
In August 2013, we entered into a settlement agreement with ACC staff, the Residential Utility Consumers Office, the City of Maricopa, and the other parties to a rate case, which established the policy by which ICFA fees will be treated going forward. The settlement also prohibits us from entering into new ICFAs. In February 2014, the rate case proceedings were completed and the ACC issued Rate Decision No. 74364, approving the settlement agreement. See “Management’s Discussion and Analysis of Financial Condition and Results of Operations—Recent Rate Case Activity,” included in Part II, Item 7 of this Form 10-K, for additional information.
New or stricter regulatory standards or other governmental actions could increase our regulatory compliance and operating costs, which could cause our profitability to suffer, particularly if we are unable to increase our rates to offset such costs.
In Arizona, water and wastewater utilitiesWe are subject to regulation by water, environmental, public utility,the ACC and healthour financial condition depends upon our ability to recover costs in a timely manner from customers through regulated rates.
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We are subject to comprehensive regulation by several federal, state and safety regulators, and we are required to obtain environmental permits from governmentallocal regulatory agencies in order to operate our facilities. Regulations relate to, among other things, standards and criteria for drinking water quality and for wastewater discharges, customer service and service delivery standards, waste disposal and raw groundwater abstraction limits, and rates and charges for our regulated services. There may be instances in the future when we are not in or cannot achieve compliance with new and evolving laws, regulations, and permits without incurring additional operating costs. For example, in 2006, the U.S. Environmental Protection Agency (“EPA”) implemented a new arsenic maximum contaminant level, which effectively required the installation and operation of costly arsenic treatment systems at many of our water production facilities.
Our costs of complying with current and future governmental laws and regulations could adversely affectthat significantly influence our business, orliquidity, and results of operations. If we fail to complyIn particular, the ACC is the regulatory authority with these laws, regulations, or permits, we could be fined or otherwise sanctioned by regulatorsjurisdiction over privately-held water and wastewater utilities and our operations could be curtailedability to fully recover costs from utility customers in a timely manner. The ACC has exclusive constitutional authority related to ratemaking and extensive constitutional authority to mandate accounting treatments, authorize long-term financing programs, evaluate significant capital expenditures and plant additions, examine and regulate transactions between a regulated subsidiary and its affiliated entities, and approve or shut down. We may also be exposeddisapprove some reorganizations, mergers, and acquisitions prior to product liabilitytheir completion. Additionally, the ACC has statutory authority to oversee service quality and consumer complaints, and approve or breachdisapprove expansion of contract claims by third parties resulting from our noncompliance. These laws and regulations are complex and change frequently, and these changes may cause us to incur costs in connection with the remediation of actions that were lawful when they were taken. Failure by us to observe the conditions and comply with the requirements of permits and other applicable laws and regulations could result in delays, additional costs, fines, and other adverse consequences up to and including inability to proceed with development in our service areas.
We may incur higher compliance or remediation costs than expected in any particular period and may not be able to pass those increased costs along to our customers immediately through rate increases, or at all. This The ACC is because we must obtain regulatory approval to increase ourcomprised of five elected members, each serving four year terms. Our profitability is affected by the rates which can be time-consuming and costly and our requests for increases may not be approved in part, or in full.
We are required to test our water quality for certain parameters and potential contaminants on a regular basis. If the test results indicate that parameters or contaminants exceed allowable limits, we may be required either to commence treatment to remedy

charge and the water quality or to develop an alternate water source. Eithertimeliness of these outcomesrecovering costs incurred through our rates. Accordingly, our financial condition and results of operations are dependent upon the satisfactory resolution of any rate proceedings and ancillary matters which may be costly, and there can be no assurance thatcome before the regulatory authorities would approve rate increases to recover these additional compliance costs.ACC. In addition, the ACC may reopen prior decisions and modify otherwise final orders under certain circumstances. Decisions made by the time that testACC could have a material adverse impact on our financial condition, results of operations and cash flows.
Our water and wastewater systems are available, contaminated water may have been providedsubject to customers,condemnation by governmental authorities, which may result in liability for us and damage our reputation.
In addition, governments or government agencies that regulate our operations may enact legislation or adopt new requirements that could have an adverse effect on our business, including:
restricting ownership or investment;
providing for the expropriationreceipt of less than the fair market value of our assets byand a loss of revenue from our operations.
Municipalities and other governmental subdivisions have historically been involved in the government through condemnation or similar proceedings;
providing for changes to water and wastewater quality standards;
requiringcancellation or renegotiation of, or unilateral changes to, agreements relating to our provision of water and wastewater services;
services, and efforts may arise from time to time to convert some or all of our assets to public ownership and operation. Arizona law provides for the acquisition of public utility property by governmental agencies through their power of eminent domain, also known as condemnation. For example, the assets of our former utility subsidiaries, Cave Creek Water Co. and Valencia Water Company, Inc., were acquired from us by municipalities pursuant to condemnation proceedings, and our other utility subsidiaries could be subjects of such proceedings in the future. Should a municipality or other governmental subdivision seek to acquire some or all of our assets through eminent domain, we would likely resist the acquisition.
changing regulatoryContesting an exercise of condemnation through eminent domain may result in costly legal proceedings and may divert the attention of our management from the operation of our business. Moreover, our efforts to resist any such condemnation may not be successful.
If a municipality or legislative emphasis on water conservationother governmental subdivision succeeds in comparisonacquiring some or all of our assets through eminent domain, there is a risk that we will not receive adequate compensation for such assets and that we will incur significant one-time charges. Condemnation also results in a loss of revenue from the operations of the affected utility.
Changes in, interpretations of, or enforcement trends related to other goalstax rules and initiatives;regulations may adversely affect our effective income tax rates or operating margins and we may be required to pay additional tax assessments.
promoting an increaseOur effective income tax rate could be adversely affected by various factors, many of competition among water companies withinwhich are outside of our designated service areas;control, including:
requiring the provisionchanges in tax laws, regulations, and/or interpretations of water or wastewater services at no charge or at reduced prices;
restricting the ability to terminate services to customers whose accounts aresuch tax laws in arrears;
restricting the ability to sell assets or issue securities;
adversely changing tax, legal, or regulatory requirements, including employment, property ownership, or general business regulations; changing environmental requirements and the imposition of additional requirements and costs on our operations; andmultiple jurisdictions, including but not limited to changes adopted in response to regulatory measures to address global climate change;
changes in the charges applied to raw water abstraction;
changes in rate making policies;U.S. federal and state regulations or
restrictions relating to water use and supply, including restrictions on use, increased offsetting groundwater replenishment obligations, changes to the character of groundwater rights, and settlement of Native American claims.
Uncertainties in the interpretation and application of interpretations resulting from the 2017 Tax Cuts and Jobs Act (the “TCJA”);
increases in corporate tax rates and the availability of deductions or credits;
tax effects related to purchase accounting for acquisitions; and
resolutions of issues arising from tax examinations and any related interest or penalties.
Our determination of tax liabilities is always subject to review or examination by applicable tax authorities. Any adverse outcome of such review or examination could materially affecthave a material adverse effect on our tax obligationsfinancial condition and effective tax rate.results of operations.
Significant judgment is required in determining our provision for income taxes. Our calculation of the provision for income taxes is subject to our interpretation of applicable tax laws in the jurisdictions in which we file. In addition, our income tax returns are subject to periodic examination by the Internal Revenue Service (“IRS”) and other taxing authorities.
The 2017 Tax Cuts and Jobs Act (the “TCJA”) was enacted on December 22, 2017, and significantly affected U.S. tax law by changing how the U.S. imposes income tax on corporations. The U.S. Department of Treasury has broad authority to issue regulations and interpretative guidance that may significantly impact how we will apply the law, which ultimately could impact our results of operations in the period issued.
The TCJA requires complex computations not previously provided in U.S. tax law. As such, the application of accounting guidance for such items is currently uncertain. Further, compliance with the TCJA and the accounting for such provisions require accumulation of information not previously required or regularly produced. As a result, we have provided a provisional estimate on the effect of the TCJA in our financial statements. As additional regulatory guidance is issued by the applicable taxing authorities, as accounting treatment is clarified, as we perform additional analysis on the application of the law, and as we refine estimates in calculating the effect, our final analysis, which will be recorded in the period completed, may be different from our current provisional amounts, which could materially affect our tax obligations and effective tax rate.
In addition, the ACC opened a docket to address the utility ratemaking implications of the TCJA. It is not clear what actions the ACC will ultimately take with regard to our regulated utilities. See “Management’s Discussion and Analysis of Results of Operations and Financial Condition - ACC—Corporate Transactions —ACC Tax Docket” in Part II, Item 7 of this Form 10-Kreport for more information on the ACC docket that addresses the utility ratemaking implications of the TCJA.

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Changes

We are exposed to environmentalvarious risks relating to legal proceedings or claims that could materially adversely affect our operating results.
We are a party to lawsuits in the normal course of our business. Litigation in general can be expensive, lengthy, and other regulationdisruptive to normal business operations. Moreover, the results of complex legal proceedings are difficult to predict. Responding to lawsuits brought against us, or legal actions that we may require usinitiate, can often be expensive and time-consuming. Unfavorable outcomes from these claims and/or lawsuits could materially adversely affect our business, results of operations, and financial condition, and we could incur substantial monetary liability and/or be required to alterchange our existing treatment facilities or build additional facilities.business practices.
To comply with federal, state, and local environmental laws, our existing facilities may need to be altered or replaced. Altered and new facilities and other capital improvements must be constructed and operated in accordance with multiple requirements, including, in certain cases, an Aquifer Protection Permit issued by the Arizona Department of Environmental Quality, Arizona Pollution Discharge Elimination System permits from the Arizona Department of Environmental Quality, and an air quality permit from Maricopa or Pinal Counties. The provision of potable water is subject to, among others, the requirements of the federal Safe Drinking Water Act, and effluent from wastewater treatment facilities must comply with other requirements. Regulated contaminants and associated maximum contaminant levels may change over time, requiring us to alter or build additional treatment facilities.
Our ability to expand into new service areas and to expand current water and wastewater service depends on approval from regulatory agencies. Failure to obtain required regulatory approvals will adversely affect future growth.
In Arizona, the ACC is the regulatory authority that oversees the formation, expansion, and ongoing operations of water and wastewater utilities. The ACC has authority, among other things, to determine service areas for utility providers. In order for our owned utilities to provide water or wastewater service, they must obtain a CC&N for a service area before they can service that area. In addition, our owned utilities and/or the developments that we serve must demonstrate to the Arizona Department of Water ResourcesADWR that there exists a 100-year water supply and obtain either a “Certificate of Assured Water Supply,”CAWS, which is a certificate issued by the Arizona Department of Water ResourcesADWR evidencing sufficient groundwater, surface water, or effluent of adequate quality will be continuously available to satisfy the water needs of the proposed use for at least one hundred years and which applies to a specific subdivision, or a Designation of Assured Water Supply,DAWS, which applies to the utility’s entire service area. The designation area is generally coterminous with the CC&N.&N and can grow into adjacent areas as needed. Further, our wastewater facilities require Arizona Department of Environmental QualityADEQ and/or EPA permits that regulate, among other things, the level of discharges from our facilities, the size of our facilities, and the location of our facilities. Any inability to obtain the necessary regulatory approvals, assured water supplies, or environmental permits would limit our ability to expand our water or wastewater service areas.
If we chose to expand to states other than Arizona, we may have difficulty acquiring the necessary approvals and permits or complying with environmental, health and safety, or quality standards of such states. See “—Business and Operational Factors — Doing business in jurisdictions other than Arizona may present unforeseen regulatory, legal, and operational challenges that could impede or delay our operations or adversely affect our profitability.”
We are subject to environmental risks that may subject us to clean-up costs or litigation that could adversely affect our business, operating results, financial condition, and prospects.
Under various federal and state environmental laws, regulations, ordinances, and other requirements, a current or previous owner or operator of real property or a facility may be liable for the costs of removal, remediation, or containment of hazardous or toxic substances on, under, in, or released from such property. These liabilities are not limited to a potential effect on our water supply and include, but are not limited to, liabilities associated with air, soil, or groundwater contamination at any real estate or facilities we own or operate, including liabilities assumed in an acquisition of another utility. Environmental laws often impose liability regardless of whether the owner or operator knew of or was responsible for the presence of the hazardous or toxic substances. Although we currently conduct environmental screening assessments on new properties that we propose to acquire or use to identify significant sources of contaminants on surrounding properties, these assessments are not comprehensive, nor have they been conducted for all of the property owned or used by us. As a result, hazardous or toxic substances may exist at properties owned or used by us. If hazardous or toxic substances are discovered at real property or facilities owned or used by us (including a landfill owned by another party that is used by us for disposal of hazardous substances), we could incur significant remediation costs, liability exposure, or litigation expenses that could adversely affect our profitability, results of operations, liquidity, and cash flows.
Business and Operational Factors
There is no guaranteed source
The risk of water.natural adverse weather conditions, pandemic outbreaks, global political events, war, or terrorism could disrupt our business, impacting operating costs and capital expenditures.
Our facilities are located in areas which have been and could be subject to natural disasters such as drought, floods, fires or earthquakes. Adverse weather conditions or other extreme changes in the weather, including resulting electrical and technological failures, may disrupt our business and adversely affect operating costs and capital expenditures. In addition, our service areas are susceptible to pandemic outbreaks, terrorist acts, and operations may be affected by disruptive political events, both global and domestic, such as civil unrest in countries in which our vendors are located or products are manufactured, and in the US where protests and other disturbances may affect our ability to operate.
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Inadequate water and wastewater supplies could have a material adverse effect upon our ability to achieve the customer growth necessary to increase our revenues.
Our ability to meet the existing and future water demands of our customers depends on an adequate supply of water. RegulatoryIn many areas of Arizona (including certain areas that we service), water supplies are limited and, in some cases, current usage rates exceed sustainable levels for certain water resources. Additionally, regulatory restrictions on the use of groundwater and the development of groundwater wells, lack of available water rights, drought, overuse of local or regional sources of water, protection of threatened species or habitats, or other factors, including climate change, may limit the availability of ground or surface water.
As stated above, our primary source No assurance can be given that we will be able to produce or purchase enough water to fully satisfy future customer demand. Further, we can make no guarantee that we will always have access to an adequate supply of water isthat will meet all quality standards, or that the cost of water will not adversely affect our operating results.
As discussed above, we currently rely predominantly (and are likely to continue to rely) on the pumping of groundwater from aquifers withinand the generation and delivery of recycled water for non-potable uses to meet future demands in our service areas. At present, groundwater (and recycled water derived from groundwater) is the primary water supply available to us. In areas where we have not applied for a DAWS, we have not performed hydrological studies or modeling to evaluate the amount of groundwater likely to be available to meet present and expected future demands. Insofar as we intend to rely on the pumping of groundwater and the generation and delivery of recycled water to meet future demands in our current service areas, our ability and/or the ability of developers inside of our service areas to meet regulatory requirements and to demonstrate assured and adequate water supplies is essential to the continued growth of our service connections and our capacity to supply water to our customers. In the event that our wells cannot meet customer demand, we canmay, under certain circumstances, purchase water from surrounding municipalities, agencies, and other utilities. However, the cost of purchasing water is typically more expensive than producing it. Furthermore, these alternative sources may not always have an adequate supply to sell to us.
To date, we have been ableInsufficient availability of water or wastewater treatment capacity could materially and adversely affect our ability to produce enoughprovide for expected customer growth necessary to increase revenues. We continuously look for new sources of water to meet current customer requirements. However, no assurance can be givenaugment our reserves in our service areas, but have not yet obtained material surface water rights. Our ability to obtain such rights may depend on factors beyond our control, such as the future availability of Colorado River water supplies. We also plan to construct facilities and obtain the necessary permits to recharge recycled water to stretch and augment our existing and planned future water supplies, but do not yet have this capability in all of our service areas. As a result, it is possible that, in the future, we will not be able to produceobtain sufficient water or purchase enough water supplies to fully satisfy futureincrease customer demand. We can make no guarantee that we will always have accessgrowth necessary to an adequate supply of water that will meet all quality standards,increase or that the cost of water will not adversely affecteven maintain our operating results.revenues.
If we are unable to access adequate water supplies, we may be unable to satisfy all customer demand, whichsuch water shortage could result in rationing. Rationing may have an adverse effect onadversely affect our business operations, results of operations, cash flow, from operations.
Water shortages may affect usand financial position in a variety of ways. For example,other ways, which may include, but are not limited to, the following:
result in water shortages could:rationing;
adversely affect water supply mix by causing us to rely on more expensive purchased water;
adversely affect operating costs;
increase the risk of contamination to water systems due to the inability to maintain sufficient pressure;

increase capital expenditures for building pipelines to connect to alternative sources of supply, new wells to replace those that are no longer in service or are otherwise inadequate to meet the needs of customers, and reservoirs and other facilities to conserve or reclaim water; and
result in regulatory authorities refusing to approve new service areas if an adequate water supply cannot be demonstrated and restrictions on new customer connections may be imposed in existing service areas if there is not sufficient water.
We may or may not be able to recover increased operating and construction costs as a result of water shortages on a timely basis, or at all, for our regulated systemsutilities through the rate setting process.
We rely on information technology systems to assistdo not control when and where a developer may request service within our service areas, and if this occurs outside the location and capacity of existing infrastructure, it may require significantly more capital expenditures than currently anticipated.
If a developer has an ICFA, and/or once a developer has entered into a service agreement with the management of our business and customer relationships. A disruption of these systems could adversely affect our business and operations.
Our information technology systemsutility subsidiary and the information technology functionsproperty being developed has been included within a service area, we have the obligation to serve under the terms of those
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agreements and existing regulations. Although we have built substantial modern infrastructure within these utilities in areas where development is currently occurring, there is the potential that are outsourceda developer may request service in another location within the service area. Extending/expanding the existing infrastructure to the FATHOM business, which we previously owned, are an integral part of our business. For example, FATHOM systems allow us to read water meters remotely, identify high water usage, and identify water theft from disconnected meters. FATHOM systems also provide contracted services and back-office technologies and systems to bill our customers, provide customer service manage certain financial records, and track assets and accounts receivable collections. A disruption of our information technology systems or the FATHOM systems could significantly limit our ability to manage and operate our business efficiently, which in turn could cause our business to suffer and cause our results of operations to be reduced.
Further, our information technology systems and the FATHOM systems are vulnerable to damage or interruption from:
power loss, computer systems failures, and internet, telecommunications, or data network failures;
operator negligence or improper operation by, or supervision of, employees;
physical and electronic loss of customer data or security breaches, misappropriation, and similar events;
computer viruses;
intentional acts of vandalism and similar events; and
fires, floods, earthquakes, and other natural disasters.
Damages or interruptions to our information technology systems or the FATHOM systems may result in physicalthe need to make additional, currently unplanned, capital improvements and electronic loss of customer or financial data, security breaches, misappropriation, and similar events. These issues could prevent us from issuing billings timely, which could impact revenue, or could negatively impact the efficient operations of the business, resulting in additional costs. The lack of redundancy for some ofthere is no guarantee that we may recover our IT systems or the FATHOM systems, including billing systems, could exacerbate the impact of any of the foregoing events.
If future acquisitions do not achieve sufficient profitability relative to expenses and investment,costs timely. As a result, our business and ability to finance our operations could be materially adversely affected.
A typical element of a utility growth strategy is the acquisition or development of other water and wastewater utilities. The potential negotiation of future acquisitions and development of new projects could require us to incur significant costs and expose us to significant risks, including:
risks relating to the condition of assets acquired and exposure to residual liabilities of prior businesses;
operating risks, including equipment, technology and supply problems, regulatory requirements, and approvals necessary for acquisitions;
risks that potential acquisitions may require the disproportionate attention of our senior management, which could distract them from the management of our existing business;
risks related to our ability to retain experienced personnel of the acquired company; and
risks that certain acquisitions may require regulatory approvals, which could be refused or delayed and which could result in unforeseen regulatory expenses or unfavorable regulatory conditions.
These issues could have a material adverse effectreturn on our business and our ability to finance our operations. The businesses and other assets we acquire in the future may not achieve sufficient revenue or profitability to justify our investment and any difficulties we may encounter in the integration processcash flow stream could interfere with our operations and reduce operating margins. Acquisitions could also result in dilutive issuance of our equity securities, incurrence of debt and contingent liabilities, and fluctuations in quarterly results and expenses.be adversely affected.

If we do not manage our anticipated growth effectively, we may not be able to develop or implement the infrastructure necessary to support our operations and could suffer a loss of profitability.
Since our formation in 2003, we have grown rapidly, with our total revenues increasing from $4.9 million in 2004 to $31.2 million in 2017 and total service connections increasing from 8,113 as of December 31, 2004 to 39,618 as of December 31, 2017. We have also expanded geographically, from 18 square miles of service areas in 2004 to 336 square miles as of December 31, 2017. Our growth has been driven principally by acquisitions and by organic growth resulting from increased development and service connections within our existing service areas.
Although we may not be able to achieve similar growth as we have seen since our formation in 2003, or grow at all, in future periods, we expect to continue to significantly expand our facilities, infrastructure, marketing, testing, management, and administrative operations, as well as our financial and accounting controls. This expansion has placed, and will continue to place, strain on our management and administrative, operational, technical, and financial infrastructure. If management is unable to manage growth effectively, the quality of our services, our ability to attract and retain key personnel, and our business or prospects could be harmed significantly.
To manage growth effectively, we must:
continue to expand our water management capacity;
retain key management and augment our management team;
continue to enhance our technology, operations, and financial and management systems;
manage multiple relationships with our customers, regulators, suppliers, and other third parties; and
expand, train, and manage our employee base.
We may not be able to effectively manage effectively any expansion in one or more of these areas, and our failure to do so could harm our ability to maintain or increase revenues and operating results. The expenses incurred in pursuing growth could increase without a corresponding increase in our revenue base, which could decrease operating results and profit margin. In addition, future growth may require us to make significant capital expenditures or incur other significant expenses and may divert the attention of our personnel from our core business operations, any of which could affect our financial performance adversely.
Increased operating expenses associated with the expansion of our business may negatively impact our operating income.
Increased operating expenses associated with any expansion of our business may negatively impact our income as we, among other things:
seek to acquire new utilities and service areas;
expand geographically in and outside of Arizona;
make significant capital expenditures to support our ability to provide services in our existing service areas;
fund development costs for our system and technology; and
incur increased general and administrative expenses as we grow.
As a result of these factors, we may not sustain or increase our profitability on an ongoing basis.
We face risks associated with the design, construction, and operation of our systems that may adversely affect our business and financial condition.
We are responsible for the design, construction, installation, and maintenance of our water treatment, reclamation, and distribution systems. We could be adversely affected by a failure to complete our construction projects on time or on budget, and a substantial delay in the progress of construction due to adverse weather, work stoppages, shortages of materials or labor, non-issuances of permits, nonperformance of suppliers or contractors, or other factors could result in a material increase in the overall cost of such projects.
We cannot guarantee that our systems will operate as designed or be free from defects. The failure of our systems to operate properly could cause significant public harm. Any defects in our systems or significant reliability, quality, or performance problems with respect to our systems or services could have a number of negative effects on our profitability, results of operations, liquidity, and cash flows, including:
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loss of revenues;
diversion of management and development resources and the attention of engineering personnel;
significant customer relations problems;
increased repair, support, and insurance expenses;
adverse regulatory actions; and
legal actions for damages by our customers, including but not limited to damages based on commercial losses and effects on human health.
Operating costs, construction costs, and costs of providing services can be volatile and may rise faster than revenue.
Our ability to increase rates over time is dependent upon approval of rate increases by the ACC, which may be inclined, for political or other reasons, to limit rate increases. However, our costs are subject to market conditions and other factors, and may increase significantly. For example, costs for chemicals used to treat water and wastewater, as well as costs for power used to operate pumps and other equipment, can be volatile. See “—Operational Factors—We depend on an adequate supply of electricity and chemicals for the delivery of our water, and an interruption in the supply of these inputs or increases in their prices could adversely affect our results of operations.”
Additionally, the second largest component of our operating costs after water production is made up of salaries and wages. These costs are affected by the local supply and demand for qualified labor. Other large components of our costs are general insurance, workers’ compensation insurance, employee benefits, and health insurance costs. These costs may increase disproportionately to rate increases authorized by utility regulators and may have a material adverse effect on our financial condition and results of operations.
Climate variability may cause increased volatility in weather and may impact water usage and related revenue or require additional expenditures, all of which may not be fully recoverable in rates or otherwise.
The issue of climate variability is receiving increasing attention nationally and worldwide. There is consensus among climate scientists that there will be worsening of weather volatility in the future associated with climate variability. Many climate variability predictions present several potential challenges to water and wastewater utilities, including us, such as:
increased frequency and duration of droughts;
challenges associated with changes in temperature or increases in ocean levels;
potential degradation of water quality;
decreases in available water supply and changes in water usage patterns;
increased precipitation and flooding;
increased frequency and severity of storms and other weather events;
increases in disruptions in service;
increased costs to repair damaged facilities; or
increased costs to reduce risks associated with the increasing frequency and severity of natural events, including to improve the resiliency and reliability of our water and wastewater treatment and conveyance facilities and systems.

Because of the uncertainty of weather volatility related to climate variability, we cannot predict its potential impact on our business, financial condition, results of operations, cash flows and liquidity. Furthermore, laws and regulations have been enacted that seek to reduce or limit greenhouse gas emissions and require additional reporting and monitoring, and these regulations may become more pervasive or stringent in light of changing governmental agendas and priorities, although the exact nature and timing of these changes is uncertain. There can be no assurance that we would be able to recover any expenditures or costs associated with the impact of climate variability and related laws and regulations on a timely basis, or at all, for our regulated utilities through the rate setting process.
Our operations of regulated utilities are currently located exclusively in the state of Arizona, and more specifically approximately 85.6% of our active service connections are within a single municipality, which increases the impact of local conditions on our results of operations.
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The customers of our regulated utilities are currently located exclusively in the state of Arizona and 85.6% of our active service connections are located in the City of Maricopa, Arizona. As a result, we cannot diversify or mitigate the risks presented by local regulatory, economic, political, demographic, and weather conditions in this area. An adverse change in any of these conditions would therefore affect our profitability, results of operations, liquidity, and cash flows more significantly than if our utilities operated more broadly in other geographic areas.
We depend on an adequate supply of electricity and chemicals for the delivery of our water, and an interruption in the supply of these inputs or increases in their prices could adversely affect our results of operations.
We rely on purchased electrical power to operate the wells and pumps that are needed in order to supply potable and recycled water to our customers. An extended interruption in power supply that we cannot remediate through the use of backup generators could adversely affect our ability to continue these operations. Electrical power costs are beyond our control and can increase unpredictably in substantial amounts. Under these circumstances, our cash flows between our general rate case filings and our earnings may be adversely affected until the ACC has authorized a rate increase.
In addition, we require bulk supplies of chemicals for water and wastewater treatment, and if we were to suffer an interruption of supply that we cannot replace quickly, we might not be able to perform these functions adequately. Supply chain constraints may result in increased costs of supplies, products and materials that are critical to or used in the Company’s business operations. Also, some chemicals are available from a single source or a limited number of sources. There is no assurance that these suppliers will continue to produce the chemicals in the quantities and quality and at the times they are needed. Moreover, the replacement of any of these suppliers could lead to significant delays and increase in our costs.
Our utilities business is subject to seasonal fluctuations and other weather-related conditions, such as droughts, which could adversely affect the supply of and demand for our services and our results of operations.
We depend on an adequate water supply to meet the present and future needs of our customers. Whether we have an adequate water supply depends upon a variety of factors, including underground water supply from which groundwater is pumped, the rate at which it is recharged by rainfall and snowpack, and changes in the amount of water used by our customers. In particular, the arid western U.S. region, which includes our present and potential service areas, has been required to deal with general conditions of water scarcity exacerbated by extended periods of drought.
Drought conditions could interfere with our sources of water supply and could adversely affect our ability to supply water in sufficient quantities to our existing and future customers. Any future interruption to our water supply or restrictions on water usage during drought conditions or other legal limitations on water use could result in decreased customer billing and lower revenues or higher expenses that we would not be able to recoup without prior regulatory approval for a rate increase, which may not be granted. These conditions could also lead to increases in capital expenditures needed to build infrastructure to secure alternative water sources. Furthermore, customers may use less water even after a drought has ended because of conservation patterns developed during the drought. Population growth could also decline under drought conditions as individuals and businesses move out of the area or elect not to relocate there. Lower water use for any reason could lead to lower revenue.
Demand for water is seasonal and varies with temperature and rainfall levels. If temperatures during the typically warmer months are cooler than normal, or if there is more rainfall than normal, the demand for our water may decrease, which would adversely affect our profitability, results of operations, liquidity, and cash flows. Consequently, the results of operations for one quarter are not necessarily indicative of results for future quarters or the full year.
If future acquisitions do not achieve sufficient profitability relative to expenses and investment, our business and ability to finance our operations could be materially adversely affected.
A typical element of a utility growth strategy is the acquisition or development of other water and wastewater utilities. The potential negotiation of future acquisitions and development of new projects could require us to incur significant costs and expose us to significant risks, including:
risks relating to the condition of assets acquired and exposure to residual liabilities of prior businesses;
operating risks, including equipment, technology and supply problems, failure to achieve expected synergies and operating efficiencies, regulatory requirements, and approvals necessary for acquisitions;
risks that potential acquisitions may require the disproportionate attention of our senior management, which could distract them from the management of our existing business;
risks related to our ability to retain experienced personnel of the acquired company; and
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risks that certain acquisitions may require regulatory approvals, which could be refused or delayed and which could result in unforeseen regulatory expenses or unfavorable regulatory conditions.
These issues could have a material adverse effect on our business and our ability to finance our operations. The businesses and other assets we acquire in the future may not achieve sufficient revenue or profitability to justify our investment, and any difficulties we may encounter in the integration process could interfere with our operations, reduce operating margins, and divert management’s attention. Acquisitions could also result in dilutive issuance of our equity securities, incurrence of debt and contingent liabilities, and fluctuations in quarterly results and expenses.
The nature of our business exposes us to various liability claims, which may exceed the level of our insurance coverage and thereby not be reimbursed fully by insurance proceeds, or not be covered by our insurance at all, and may also make it difficult for us to obtain insurance coverage at affordable rates.
In recent years, societal factors have resulted in increased litigation and escalating monetary claims against industries and employers. Although the national insurance market currently provides insurance coverage at affordable premiums, there is no guarantee this will continue or that we will continue to be able to obtain coverage against catastrophic claims and losses. While we may self-insure for some risks in the future, should an uninsured or underinsured loss occur, we may be unable to meet our obligations as they become due.
The operation of our utilities is subject to the normal risks of occupancy as well as the additional risks of receiving, processing, treating, and disposing of water and waste materials. As a safeguard, we currently maintain general liability and workers’ compensation insurance coverage, subject to deductibles at levels we believe are sufficient to cover future claims made during the respective policy periods. However, we may be exposed to multiple claims, including workers’ compensation claims, that do not exceed our deductibles, and, as a result, we could incur significant out-of-pocket costs that could materially adversely affect our business, financial condition, and results of operations. In addition, the cost of insurance policies may increase significantly upon renewal of those policies as a result of general rate increases for the type of insurance we carry as well as our historical experience and experience in our industry. Our future claims may exceed the coverage level of our insurance, and insurance may not continue to be available on economically reasonable terms, or at all. If we are required to pay significantly higher premiums for insurance, are not able to maintain insurance coverage at affordable rates, or if we must pay amounts in excess of claims covered by our insurance, we could experience higher costs that could materially adversely affect our business, financial condition, and results of operations.
We are exposed to various risks relating to legal proceedings or claims that could materially adversely affect our operating results.

We are a party to lawsuits in the normal course of our business. Litigation in general can be expensive, lengthy, and disruptive to normal business operations. Moreover, the results of complex legal proceedings are difficult to predict. Responding to lawsuits brought against us, or legal actions that we may initiate, can often be expensive and time-consuming. Unfavorable outcomes from these claims and/or lawsuits could materially adversely affect our business, results of operations, and financial condition, and we could incur substantial monetary liability and/or be required to change our business practices.
Operating costs, construction costs, and costs of providing services may rise faster than revenue.
The ability to increase rates over time is dependent upon approval of rate increases by utility regulators, which may be inclined, for political or other reasons, to limit rate increases. However, our costs are subject to market conditions and other factors, and may increase significantly. The second largest component of our operating costs after water production is made up of salaries and wages. These costs are affected by the local supply and demand for qualified labor. Other large components of our costs are general insurance, workers’ compensation insurance, employee benefits, and health insurance costs. These costs may increase disproportionately to rate increases authorized by utility regulators and may have a material adverse effect on our financial condition and results of operations.
Increased operating expenses associated with the expansion of our business may negatively impact our operating income.
Increased operating expenses associated with any expansion of our business may negatively impact our income as we, among other things:
seek to acquire new utilities and service areas;
expand geographically in and outside of Arizona;
make significant capital expenditures to support our ability to provide services in our existing service areas;
fund development costs for our system and technology; and
incur increased general and administrative expenses as we grow.
As a result of these factors, we may not sustain or increase our profitability on an ongoing basis.
Inadequate water and wastewater supplies could have a material adverse effect upon our ability to achieve the customer growth necessary to increase our revenues.
In many areas of Arizona (including certain areas that we service), water supplies are limited and, in some cases, current usage rates exceed sustainable levels for certain water resources. As discussed above, we currently rely predominantly (and are likely to continue to rely) on the pumping of groundwater and the generation and delivery of recycled water for non-potable uses to meet future demands in our service areas. At present, groundwater (and recycled water derived from groundwater) is the primary water supply available to us.
We do not currently anticipate any short-term concerns with physical, legal, or continuous availability issues in our service areas. Regardless, the supply of groundwater in Central Arizona, while considerable, is also ultimately finite, closely regulated, and geographically limited. In areas where we have not applied for a “Designation of Assured Water Supply,” which is a decision and order issued by the director of the Arizona Department of Water Resources designating a private water company provider as having an adequate water supply, we have not performed hydrological studies or modeling to evaluate the amount of groundwater likely to be available to meet present and expected future demands. Insofar as we intend to rely on the pumping of groundwater and the generation and delivery of recycled water to meet future demands in our current service areas, our ability and/or the ability of developers inside of our service areas to meet regulatory requirements and to demonstrate assured and adequate water supplies is essential to the continued growth of our service connections and our capacity to supply water to our customers.
Insufficient availability of water or wastewater treatment capacity could materially and adversely affect our ability to provide for expected customer growth necessary to increase revenues. We continuously look for new sources of water to augment our reserves in our service areas, but have not yet obtained surface water rights. Our ability to obtain such rights may depend on factors beyond our control, such as the future availability of Colorado River water supplies. We also plan to construct facilities and obtain the necessary permits to recharge recycled water to stretch and augment our existing and planned future water supplies, but do not yet have this capability in all of our service areas. As a result, it is possible that, in the future, we will not be able to obtain sufficient water or water supplies to increase customer growth necessary to increase or even maintain our revenues.
We may have difficulty accomplishing our growth strategy within and outside of our current service areas. This would cause us to rely more heavily on regulatory rate increases to increase our revenues.

Our ability to expand our business, both within our current service areas and into new areas, involves significant risks, including, but not limited to:
not receiving or maintaining necessary regulatory permits, licenses, or approvals;
downturns in economic or population growth and development in our service areas;
risks related to planning and commencing new operations, including inaccurate assessment of the demand for water, engineering and construction difficulties, and inability to begin operations as scheduled;
droughts or water shortages that could increase water conservation efforts to a point that materially reduces revenue;
regulatory restrictions or other factors that could adversely affect our access to sources of water supply;
our potential inability to identify suitable acquisition opportunities or to form the relationships with developers and municipalities necessary to form strategic partnerships; and
barriers to entry presented by existing water utilities in prospective service areas.
If we are unable to execute our growth strategy effectively, we will need to rely more heavily on regulatory rate increases to increase our revenue.
We may have difficulty recruiting and retaining qualified personnel, and due to the technical and specialized nature of our business, our profitability may suffer if we do not have the necessary workforce.
Our plantsoperating utilities require some of our employees to be certified operators of record, a designation requiring specialized training and certification in water and wastewater systems. As workers with these qualifications retire in the industry, we may be unable to replace them readily in view of the relatively low number of younger workers that we believe are entering the workforce to pursue this line of work. Our operations require a variety of other technical skills and specialties in the areas of engineering, systems analysis, laboratory work, and equipment repair, and we may have difficulty recruiting and retaining personnel with these skills. If we cannot maintain an employee base with the skills necessary to conduct our operations, our efficiency, margins, and ability to expand our business could be adversely affected.
Any disruption or problem at our facilities could increase our expenses.
A natural disaster (such as an earthquake, fire, or flood) or an act of terrorism could cause substantial delays in our operations, damage or destroy our equipment or facilities, and cause us to incur additional expenses and lose revenue. The insurance we maintain against natural disasters may not be adequate to cover our losses in any particular case, which would require us to expend significant resources to replace any destroyed assets, thereby materially and adversely affecting our financial condition and prospects.
We face risks associated with the design, construction, and operation of our systems that may adversely affect our business and financial condition.
We are responsible for the design, construction, installation, and maintenance of our water treatment, reclamation, and distribution systems. We could be adversely affected by a failure to complete our construction projects on time or on budget, and a substantial delay in the progress of construction due to adverse weather, work stoppages, shortages of materials, non-issuances of permits, nonperformance of suppliers or contractors, or other factors could result in a material increase in the overall cost of such projects.
We cannot guarantee that our systems will operate as designed or be free from defects. The failure of our systems to operate properly could cause significant public harm. Any defects in our systems or significant reliability, quality, or performance problems with respect to our systems or services could have a number of negative effects on our profitability, results of operations, liquidity, and cash flows, including:
loss of revenues;
diversion of management and development resources and the attention of engineering personnel;
significant customer relations problems;
increased repair, support, and insurance expenses;
adverse regulatory actions; and
legal actions for damages by our customers, including but not limited to damages based on commercial losses and effects on human health.

Any failure of our network of water and wastewater pipes and water reservoirs could result in losses and damages that may affect our financial condition and reputation.
Our utilities distribute water and collect wastewater through an extensive network of pipes and store water in reservoirs located across our service areas. A failure of major pipes or reservoirs could result in injuries and property damage for which we may be liable. The failure of major pipes and reservoirs may also result in the need to shut down some facilities or parts of our network in order to conduct repairs. Any failures and shutdowns may limit our ability to supply water in sufficient quantities to customers and to meet the water and wastewater delivery requirements prescribed by applicable utility regulators, which would adversely affect our financial condition, results of operations, cash flow, liquidity, and reputation.
Risks associated with the collection, treatment, and disposal of wastewater and the operation of water utilities may impose significant costs that may not be covered by insurance, which could result in increased insurance premiums.
The wastewater collection, treatment, and disposal operations of our utilities are subject to substantial regulation and involve significant environmental risks. If collection or sewage systems fail, overflow, or do not operate properly, untreated wastewater or other contaminants could spill onto nearby properties or into nearby streams and rivers, potentially causing damage to persons or property, injury to the environment including aquatic life, and economic damages, which may not be recoverable in rates. This risk is most acute during periods of substantial rainfall or flooding, which are the main causes of sewer overflow and system failure. Liabilities resulting from such damage could adversely and materially affect our business, results of operations, and financial condition. Moreover, in the event that we are deemed liable for any damage caused by overflow, losses might not be covered by insurance policies, and such losses may make it difficult to secure insurance in the future at acceptable insurance premium rates. Similarly, any related business interruption or other losses might not be covered by insurance policies, which would also make it difficult for us to secure insurance in the future at acceptable insurance premium rates.
We may also incur liabilities under environmental laws and regulations requiring investigations and cleanup of environmental contamination at our properties or at off-site locations where there have been adverse environmental impacts. The discovery of previously unknown conditions, or the imposition of cleanup obligations in the future, could result in significant costs, and could adversely affect our financial condition, results of operations, cash flow, and liquidity. Such remediation losses may not be covered by insurance policies and may make it difficult for us to secure insurance in the future at acceptable insurance premium rates.
Contamination of the water supplied by us may result in disruption in our services, loss of credibility, lower demand for our services, and potential liability that could adversely affect our business and financial condition.
Our water supplies are subject to contamination, including contamination from compounds, chemicals in groundwater systems, pollution resulting from man-made sources (such as perchlorate and methyl tertiary butyl ether), and possible biological terrorist attacks. Contamination of water sources can lead to human death and illness, damage to natural resources and other parts of the environment, and cause other harms. Among other things, if we are found to be liable for consequences of water contamination arising out of human exposure to hazardous substances in our water supplies or other damage, we would be subject to civil or criminal enforcement actions, litigation, and other proceedings or clean up obligations. Further, our insurance policies may not apply or be sufficient to cover the costs of these claims, which could be significant.
Cleaning up water sources can be very expensive and if we are required to do so, it could have a material and adverse effect on our business, operating results, and financial condition. In the event that our water supply is contaminated, we may have to interrupt or stop the use of that water supply until we are able to treat the water or to substitute the supply of water from another water source, including, in some cases, through the purchase of water from a supplier. We may incur significant costs in order to warn consumers and to treat the contaminated source through expansion of current treatment facilities or development of new treatment methods. Using a new water source is generally associated with increased costs compared to an existing water source
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and, as indicated above, purchasing water is typically more expensive than obtaining the water from other means. If we are unable to treat or substitute our water supply in a cost-effective manner, our financial condition, results of operations, cash flow, liquidity, and reputation may be adversely affected. We may not be able to recover costs associated with treating contaminated water or developing new sources of supply through the rate setting process or through insurance.
We depend on an adequate supply of electricitymay have difficulty accomplishing our growth strategy within and chemicals for the deliveryoutside of our water, and an interruption in the supply of these inputs orcurrent service areas. This would cause us to rely more heavily on regulatory rate increases in their prices could adversely affectto increase our results of operations.revenues.
We rely on purchased electrical power to operate the wells and pumps that are needed in order to supply potable and recycled water to our customers. An extended interruption in power supply that we cannot remediate through the use of backup generators could adversely affect ourOur ability to continue these operations. Electrical power, which represented approximately 6.4%expand our business, both within our current service areas and into new areas, involves significant risks, including, but not limited to:
not receiving or maintaining necessary regulatory permits, licenses, or approvals;
downturns in economic or population growth and development in our service areas;
risks related to planning and commencing new operations, including inaccurate assessment of our total operating expenses in fiscal year 2017, is a significant and potentially volatile operating expense. Electrical power costs are

beyond our control and can increase unpredictably in substantial amounts. Under these circumstances, our cash flows between our general rate case filings and our earnings may be adversely affected until the ACC has authorized a rate increase.
In addition, we require bulk supplies of chemicalsdemand for water, engineering and wastewater treatment,construction difficulties, and if we wereinability to suffer an interruption of supplybegin operations as scheduled;
droughts or water shortages that we cannot replace quickly, we might not be ablecould increase water conservation efforts to perform these functions adequately. Some chemicals are available from a single sourcepoint that materially reduces revenue;
regulatory restrictions or a limited number of sources. There is no assurance that these suppliers will continue to produce the chemicals in the quantities and quality and at the times they are needed. Moreover, the replacement of any of these suppliers could lead to significant delays and increase in our costs. Chemical costs represented approximately 1.7% of our total operating expenses in fiscal year 2017.
We are subject to environmental risks that may subject us to clean-up costs or litigationother factors that could adversely affect our business, operating results,access to sources of water supply;
our potential inability to identify suitable acquisition opportunities or to form the relationships with developers and municipalities necessary to form strategic partnerships; and
barriers to entry presented by existing water utilities in prospective service areas.
If we are unable to execute our growth strategy effectively, we will need to rely more heavily on regulatory rate increases to increase our revenue. However, there can be no assurance that the regulatory authorities will approve any rate increases.
We face competition for new service areas and acquisition targets.
We face competition from other water and wastewater utilities for new service areas and with respect to acquisitions of smaller utilities. These competitors consist primarily of municipalities and investor-owned utilities seeking expansion opportunities. Some of our competitors are larger than we are and have more resources and access to capital than we do. If we are unable to compete effectively for new service areas and acquisitions of existing utilities, our ability to increase our rate base and revenue could be adversely affected.
Any failure of our network of treatment facilities, water and wastewater pipes and water reservoirs could result in losses and damages that may affect our financial condition and prospects.reputation.
Under various federalOur utilities distribute water and statecollect wastewater through an extensive network of pipes and store water in reservoirs located across our service areas. A failure of major pipes or reservoirs could result in injuries and property damage for which we may be liable. The failure of major pipes and reservoirs may also result in the need to shut down some facilities or parts of our network in order to conduct repairs. Any failures and shutdowns may limit our ability to supply water in sufficient quantities to customers and to meet the water and wastewater delivery requirements prescribed by applicable utility regulators, which would adversely affect our financial condition, results of operations, cash flow, liquidity, and reputation.
Risks associated with the collection, treatment, and disposal of wastewater and the operation of water utilities may impose significant costs that may not be covered by insurance, which could result in increased insurance premiums.
The wastewater collection, treatment, and disposal operations of our utilities are subject to substantial regulation and involve significant environmental risks. If collection or sewage systems fail, overflow, or do not operate properly, untreated wastewater or other contaminants could spill onto nearby properties or into nearby streams and rivers, potentially causing damage to persons or property, injury to the environment including aquatic life, and economic damages, which may not be recoverable in rates. This risk is most acute during periods of substantial rainfall or flooding, which are the main causes of sewer overflow and system failure. Liabilities resulting from such damage could adversely and materially affect our business, results of operations, and financial condition. Moreover, in the event that we are deemed liable for any damage caused by overflow, losses might not be covered by insurance policies, and such losses may make it difficult to secure insurance in the future at acceptable insurance premium rates. Similarly, any related business interruption or other losses might not be covered by insurance policies, which would also make it difficult for us to secure insurance in the future at acceptable insurance premium rates.
We may also incur liabilities under environmental laws and regulations ordinances,requiring investigations and other requirements, a current or previous owner or operatorcleanup of real property or a facility may be liable for the costs of removal, remediation, or containment of hazardous or toxic substances on, under, in, or released from such property. These liabilities are not limited to a potential effect on our water supply and include, but are not limited to, liabilities associated with air, soil, or groundwaterenvironmental contamination at any real estateour properties or facilities we ownat off-site locations where there have been adverse environmental impacts. The discovery of
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previously unknown conditions, or operate, including liabilities assumedthe imposition of cleanup obligations in an acquisition of another utility. Environmental laws often impose liability regardless of whether the owner or operator knew of or was responsible for the presence of the hazardous or toxic substances. Although we currently conduct environmental screening assessments on new properties that we propose to acquire or use to identifyfuture, could result in significant sources of contaminants on surrounding properties, these assessments are not comprehensive, nor have they been conducted for all of the property owned or used by us. As a result, hazardous or toxic substances may exist at properties owned or used by us. If hazardous or toxic substances are discovered at real property or facilities owned or used by us (including a landfill owned by another party that is used by us for disposal of hazardous substances), we could incur significant remediation costs, liability exposure, or litigation expenses thatand could adversely affect our profitability,financial condition, results of operations, liquidity,cash flow, and cash flows.liquidity. Such remediation losses may not be covered by insurance policies and may make it difficult for us to secure insurance in the future at acceptable insurance premium rates.
We are subject to industrial risks that could adversely affect our results of operations.
The operations of our water and wastewater treatment plants involve physical, chemical, and biological processes and the use of pumps, generators, and other industrial equipment. As a result, our operations are subject to various industrial risks, including chemical spills, discharges or releases of toxic or hazardous substances or gases, effects resulting from confined operating spaces, fires, explosions, mechanical failures, storage tank leaks, and electric shock. These risks can result in personal injury, loss of life, catastrophic damage to or destruction of property and equipment or environmental damage, and related legal proceedings, including those commenced by regulators, neighbors, or others. They may also result in an unanticipated interruption or suspension of our operations and the imposition of liability. The loss or shutdown over an extended period of operations at any of our treatment facilities or any losses relating to these risks could have a material adverse impact on our profitability, results of operations, liquidity, and cash flows.
Market
Service interruptions, including due to any disruption or problem at our facilities could increase our expenses.
A natural disaster (such as an earthquake, fire, or flood) or an act of terrorism could cause substantial delays in our operations, damage or destroy our equipment or facilities, and Financial Factors
Our operations of regulated utilities are currently located exclusively in the state of Arizona,cause us to incur additional expenses and more specifically approximately 98.8% oflose revenue. The insurance we maintain against natural disasters may not be adequate to cover our active service connections are within a single municipality, which increases the impact of local conditions on our results of operations.
The customers of our regulated utilities are currently located exclusively in the state of Arizona and 98.8% of our active service connections are located in the City of Maricopa, Arizona. As a result, we cannot diversify or mitigate the risks presented by local regulatory, economic, political, demographic, and weather conditions in this area. An adverse changelosses in any particular case, which would require us to expend significant resources to replace any destroyed assets, thereby materially and adversely affecting our financial condition and prospects.
Other global incidents, such as a pandemic, could have a similar effect of these conditions would therefore affect our profitability, results of operations, liquidity, and cash flows more significantly than if our utilities also operated in other geographic areas.
Our existing indebtedness could affectdisrupting our business adverselyto the extent they reach and limitimpact the service areas in which we operate, the availability of supplies we need, the customers we serve, or the employees who operate our ability to plan forbusinesses. See “—Business and Operational Factors — Pandemics, epidemics or respond to growth opportunities, and we may be unable to generate sufficient cash flow to satisfy our liquidity needs.
As of December 31, 2017, we had total indebtedness of $115.1 million. In addition, we may incur substantial additional indebtedness indisease outbreaks, such as the future. Our indebtedness could have important consequences, including:
limiting our ability to obtain future additional financing we may need to fund future working capital, capital expenditures, acquisitions, or other corporate requirements; and

limiting, by the financial and other restrictive covenants in our debt agreements, our ability to borrow additional funds and to pay dividends.
Our ability to incur significant future indebtedness will depend in part on our ability to generate cash flow. This ability is affected by general economic, financial, competitive, legislative, regulatory, and other factors that are beyond our control. If our business does not generate sufficient cash flow from operations or if we are unable to borrow money or otherwise generate funds sufficient to enable us to fund our liquidity needs, we may be unable to plan for or respond to growth opportunities, whichCOVID-19 pandemic, could adversely affect our operating results and business prospects.
We do not control when and where a developer may request service within our service areas, and if this occurs outside the location and capacity of existing infrastructure, it may require significantly more capital expenditures than currently anticipated.
If a developer has an ICFA, and/or once a developer has entered into a service agreement with our utility subsidiary and the property being developed has been included within a service area, we have the obligation to serve under the terms of those agreements and existing regulations. Although we have built substantial modern infrastructure within these utilities in areas where development is currently occurring, there is the potential that a developer may request service in another location within the service area. Extending/expanding the existing infrastructure to provide service may result in the need to make additional, currently unplanned, capital improvements and there is no guarantee that we may recover our costs timely. As a result, our return on our investment andoperations, cash flow stream could be adversely affected.
Foreclosure rates in our service areas, as well as other factors affecting real estate development, could affect the growth of our regulated customer base or result in a decline in our revenue.
A slowdown or severe downturn in the housing market could have an adverse effect on our operating resultsflows, and financial condition.  During periods of economic distress, there may beposition to an increase in home foreclosures and vacancies. For example, during the economic downturn beginning in 2008, our utilities experienced an increase in the number of vacant homes, reaching a peak of 4,020 vacant connections as of February 28, 2009, approximately 11.9% of our total connections at the time.  Accordingly, in the event of an economic downturn, we may experience a material reduction in revenues.  Although the U.S. economy and housing market continueextent that is difficult to perform well, we cannot predict the overall trajectory of the market.  Our growth depends significantly on increased residential and commercial development in our service areas, and if developers or builders are unable to complete.” for additional residential and commercial projects, our revenue may decline.information.
Our water and wastewater systems
We are subject to condemnation by governmental authorities,adverse publicity and reputational risks, which maymake us vulnerable to negative customer perception and could lead to increased regulatory oversight or other sanctions.
Water and wastewater utilities, including Palo Verde and Santa Cruz, have large customer bases and as a result inare exposed to public criticism regarding, among other things, the receiptreliability of less than the fair market value of our assets and a loss of revenue from our operations.
Municipalities and other governmental subdivisions have historically been involved in the provision oftheir water and wastewater services, the quality of water provided, the timeliness and effortsaccuracy of bills that are provided for such services, and the quality of customer service. Adverse publicity and negative customer sentiment may arise from timerender regulators and government officials less likely to timeview us in a favorable light, and may cause us to convert somebe susceptible to less favorable regulatory outcomes, as well as increased regulatory oversight, lower rates, and more stringent regulatory requirements. Unfavorable regulatory outcomes may include the enactment of more stringent laws and regulations governing our operations, as well as fines, penalties or allother sanctions or requirements. The imposition of any of the foregoing could have a material adverse impact on our assetsbusiness, financial condition, results of operations, and cash flows.
Pandemics, epidemics or disease outbreaks, such as the COVID-19 pandemic, could adversely affect our business operations, cash flows, and financial position to public ownershipan extent that is difficult to predict.

The occurrence of pandemics, epidemics or disease outbreaks, such as the COVID-19 pandemic, could adversely affect our business operations, cash flows, and operation. Arizona law provides for the acquisitionfinancial position. These impacts may include, among others, disruptions to our operations and business activities, including any closures of public utility property byoffices or facilities, and to those of governmental agencies through their power of eminent domain, also known as condemnation.  Should a municipality orregulating our business, suppliers, customers, and other governmental subdivision seek to acquire some or all ofbusiness partners; reduce demand for our assets through eminent domain, we would likely resist the acquisition.
Contesting an exercise of condemnation through eminent domain may result in costly legal proceedings and may divert the attention of our management from the operation of our business. Moreover, our efforts to resist any such condemnation may not be successful.
If a municipality or other governmental subdivision succeeds in acquiring some or all of our assets through eminent domain, there is a risk that we will not receive adequate compensation for such assets and that we will incur significant one-time charges. Condemnation also results in a loss of revenue from the operations of the affected utility.
The assets of our former utility subsidiaries, Cave Creek Water Co. and Valencia Water Company, were acquired from us by municipalities pursuant to condemnation proceedings, and our other utility subsidiaries could be subjects of such proceedings in the future.
We face competition for new service areas and acquisition targets.
We face competition from other water and wastewater utilitiesservices from our commercial customers, particularly if businesses are shutdown; greater difficulty in collecting customer receivables; a slowdown or disruption in the supply chain for new service areas and with respect to acquisitions of smaller utilities. These competitors consist primarily of municipalities and investor-owned utilities seeking expansion opportunities. Some of our competitors are larger than we are and have more resources and access to capital than we do. If we are unable to compete effectively for new service areas and acquisitions of existing utilities, our ability to increase our rate base and revenue could be adversely affected.

Our growth depends significantly on increased residential and commercial developmentthe supplies used in our service areas,operations, including chemicals used to treat water and if developers or builders are unablewastewater, in addition to complete additional residentialhigher costs; and commercial projects, our revenue may not increase.
The growth of our customer base depends almost entirelylimitations on the success of developers in developing residentialemployee resources, productivity, and commercial properties within our Certificate of Convenience and Necessity (“CC&N”) areas. A CC&N is a permit issued by the ACC allowing a public service corporationavailability, including due to serve a specified area, and preventing other public service corporations from offering the same services within the specified area, which we refer to as “service areas.” Real estate development is a cyclical industrysickness, government restrictions, labor supply shortages, and the growth ratedesire of development, especially residential development, since 2006, both nationallyemployees to avoid contact with large groups of people. There would be many variables and in Arizona has been below historical rates. The sale of, for instance, single family residences is affected by a number of national and regional economic factors, including:
interest rates and general levels of economic output;
levels of activity in the local real estate market;
the state of domestic credit markets, mortgage standards, and availability of credit;
competition from other builders and other projects in the area and other states;
federal programs to assist home purchasers;
costs and availability of labor and materials;
government regulations affecting land development, homebuilding, and mortgage financing;
availability of financing for development and for home purchasers;
changes in the income tax treatment of real property ownership;
unexpected increases in development costs;
increased commute times and fuel costs that may adversely affect the desirability of outlying suburbs;
availability of, among other things, other utilities, adequate transportation, and school facilities; and
environmental problemsuncertainties associated with such land.
While many developers presently hold necessary zoning approvals, land development within our service areas could also be affected by changes in governmental policies,any future pandemics, epidemics or disease outbreaks, including, but not limited to, governmental policies to restrict or control development. This may include, for example, actions by the local school districts to restrict admissions to local schools because of inadequate classroom space or, because of other problems, such as failure by local municipalities to approve plats for the development. An increase in current residential foreclosure rates or a deep or prolonged slowdownduration and severity of the development processoutbreak; the extent of travel restrictions, business closures and other measures imposed by governmental authorities; availability of vaccines; and other factors that may be currently unknown or considered immaterial, to fully assess the potential impact on our business operations, cash flows, and financial position.
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Doing business in jurisdictions other than Arizona may present unforeseen regulatory, legal, and operational challenges that could impede or delay our operations or adversely affect our profitability.
We may decide to pursue growth opportunities in states other than Arizona. Other states may present substantially different regulatory frameworks, and we may have difficulty acquiring the necessary approvals and permits or complying with environmental, health and safety, or quality standards. In addition, it may become more costly or difficult for us to comply with a multitude of standards and requirements across multiple states.
Other states may also expose us to new legal precedents, condemnation risks, and liability concerns based on state legislation or case law.
Our cost structure in other states may be significantly different than our current cost structure due to regional differences. For example, our cost structure may be significantly impacted by differences in labor and energy costs in other markets and the related absorption rate withinsignificant portion of overall production costs that they represent.
If the various developments ingeneral public perceives recycled water to be unsafe, we will have difficulty executing our service areas becausebusiness plan and could face a loss of any or allrevenue.
Our Total Water Management model emphasizes the maximum use of recycled water for non-potable purposes. To implement this model, we cultivate relationships with developers, municipalities, and members of the foregoing could materiallycommunities we serve and adversely affect growthfocus on educating them regarding the benefits and safety of recycled water. If the recycled water supplied to customers is contaminated, either as a result of terrorism, system failure, pipeline, or other causes, public perception regarding the safety of recycled water would likely suffer, regardless of whether we are at fault and potentially even if the contaminated water was supplied by another person. Public perception of an unsafe water supply would harm our business, particularly with respect to our ability to implement water recycling as a key element of our customer basebusiness strategy.
Market and the generation of revenue.Financial Factors
Many national builders and developers in our service areas own or control substantial amounts of the developable land in these areas. There can be no assurance that these builders and developers have the financial capability to continue and complete their developments.
We will need additional capital to grow our business, and additional financing may not be available to us on favorable terms when required, or at all.
Adequate funds to support our growth may not be available when needed or on terms acceptable to us. We may need to raise additional funds to support more rapid expansion, improve our facilities and infrastructure, develop new and enhanced technologies, or respond to evolving regulatory standards. We may experience difficulty in raising the necessary capital due to volatility in the capital markets or increases in the cost of infrastructure finance. Increasingly stringent bond rating standards could make it more difficult for us to finance our growth by issuing tax-exempt bonds as we have in the past. In addition, we require regulatory approval from the ACC for some means of raising capital, such as issuance of debt by our regulated utilities, and approval may be denied or delayed. If adequate funds are not available or are not available on acceptable terms, we may not be able to take advantage of expansion opportunities, make the capital expenditures necessary to support our growth, or otherwise execute our strategic plan.

Doing business in jurisdictions other than Arizona may present unforeseen regulatory, legal, and operational challenges thatOur existing indebtedness could impede or delay our operations or adversely affect our profitability.
We may decidebusiness adversely and limit our ability to pursueplan for or respond to growth opportunities, in states other than Arizona. Other states may present substantially different regulatory frameworks, and we may have difficulty acquiring the necessary approvals and permits or complying with environmental, health and safety, or quality standards.be unable to generate sufficient cash flow to satisfy our liquidity needs.
As of December 31, 2023, we had total indebtedness of $108.0 million. In addition, itwe may become more costlyincur substantial additional indebtedness in the future. Our indebtedness could have important consequences, including:
limiting our ability to obtain future additional financing we may need to fund future working capital, capital expenditures, acquisitions, or difficult forother corporate requirements; and
limiting, by the financial and other restrictive covenants in our debt agreements, our ability to borrow additional funds and to pay dividends.
Our ability to incur significant future indebtedness will depend in part on our ability to generate cash flow. This ability is affected by general economic, financial, competitive, legislative, regulatory, and other factors that are beyond our control. If our business does not generate sufficient cash flow from operations or if we are unable to borrow money or otherwise generate funds sufficient to enable us to comply with a multitude of standards and requirements across multiple states.
Other states may also expose us to new legal precedents, condemnation risks, and liability concerns based on state legislation or case law.
Our cost structure in other statesfund our liquidity needs, we may be significantly different than our current cost structure dueunable to regional differences. For example, our cost structure may be significantly impacted by differences in labor and energy costs in other markets and the significant portion of overall production costs that they represent.
Our utilities business is subjectplan for or respond to seasonal fluctuations and other weather-related conditions, such as droughts,growth opportunities, which could adversely affect our operating results and business prospects.
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Our growth depends significantly on increased residential and commercial development in our service areas, and if developers or builders are unable to complete additional residential and commercial projects, our revenue may not increase.
The growth of our customer base depends almost entirely on the supplysuccess of developers in developing residential and demandcommercial properties within our CC&N areas. A CC&N is a permit issued by the ACC allowing a public service corporation to serve a specified area, and preventing other public service corporations from offering the same services within the specified area, which we refer to as “service areas.” Moreover, real estate development is a cyclical industry. For example, the growth rate of development, especially residential development, from 2006 through 2019, both nationally and in Arizona had been below historical rates.
The single family housing market is affected by a number of national and regional economic factors, including:
interest rates and general levels of economic output;
levels of activity in the local real estate market;
the state of domestic credit markets, mortgage standards, and availability of credit;
competition from other builders and other projects in the area and other states;
federal programs to assist home purchasers;
costs and availability of labor and materials;
government regulations affecting land development, home building, and mortgage financing;
availability of financing for development and for home purchasers;
changes in the income tax treatment relating to real property ownership;
unexpected increases in development costs;
increased commute times and fuel costs that may adversely affect the desirability of outlying suburbs;
availability of, among other things, other utilities, adequate transportation, and school facilities; and
environmental problems with such land.
While many developers presently hold necessary zoning approvals, land development within our service areas could also be affected by changes in governmental policies, including, but not limited to, governmental policies to restrict or control development. This may include, for example, actions by the local school districts to restrict admissions to local schools because of inadequate classroom space or, because of other problems, such as failure by local municipalities to approve plats for the development. An increase in current residential foreclosure rates or a deep or prolonged slowdown of the development process and the related absorption rate within the various developments in our service areas because of any or all of the foregoing could materially and adversely affect growth of our customer base and the generation of revenue.
Many national builders and developers in our service areas own or control substantial amounts of the developable land in these areas. There can be no assurance that these builders and developers have the financial capability to continue and complete their developments.
Foreclosure rates in our service areas, as well as other factors affecting real estate development, could affect the growth of our regulated customer base or result in a decline in our revenue.
A slowdown or severe downturn in the housing market could have an adverse effect on our operating results and financial condition. During periods of economic distress, there may be an increase in home foreclosures and vacancies. For example, during the economic downturn beginning in 2008, our utilities experienced an increase in the number of vacant homes, reaching a peak of 4,020 vacant connections as of February 28, 2009, approximately 11.9% of our total connections at the time. Accordingly, in the event of an economic downturn, we may experience a material reduction in revenues. Although the U.S. economy and housing market continue to perform well, we cannot predict the overall trajectory of the market. Our growth depends significantly on increased residential and commercial development in our service areas, and if developers or builders are unable to complete additional residential and commercial projects, our revenue may decline.
Technology Factors
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Maintaining our operational technology and information technology systems or implementing new systems could result in higher than expected costs or otherwise adversely impact our internal controls environment, operations, and profitability.

Upgrades and improvements to computer systems and networks, or the implementation of new systems, may require substantial amounts of management’s time and financial resources to complete, and may also result in system or network defects or operational errors due to multiple factors, including employees’ ability to effectively use such new or upgraded system. While we continue to implement technology to improve our business processes and customer interactions, any technical or other difficulties in transitioning, upgrading or improving existing or implementing new technology systems may increase costs beyond those anticipated and have an adverse or disruptive effect on our operations and reporting processes, including our internal control over financial reporting. We may also experience difficulties integrating current systems with new or upgraded systems, which may impact our ability to serve our customers effectively or efficiently. Although we make efforts to minimize any adverse impact on our controls, business and operations, we cannot assure that all such impacts have been or will be mitigated, and any such impacts could have a material adverse impact on our business, financial condition, results of operations, and cash flows.
Our information technology systems may be vulnerable to unauthorized external or internal threats due to hacking, ransomware, viruses, or other cybersecurity breaches.
As operators of critical infrastructure, we may face a heightened risk of cyberattacks from internal or external sources. For example, a hacker accessed a Florida water treatment plant’s control system and attempted to increase the amount of lye used to treat the water to a potentially dangerous level. Unauthorized access to confidential information located or stored on these systems could negatively and materially impact our customers, employees, suppliers and other third parties. Further, third parties, including vendors, suppliers and contractors, who perform certain services for us or administer and maintain our sensitive information, could also be targets of cyberattacks and unauthorized access. While we have instituted safeguards to protect our information technology systems, those safeguards may not always be effective due to the evolving nature of cyberattacks and cyber vulnerabilities. We cannot guarantee that such protections will be completely successful in the event of a cyberattack.
If our information technology systems, or that of third parties on which we rely on, are affected by a significant cyber breach, this could result in, among other things, a significant disruption to our operations; costly investigations and remediation; misappropriation of confidential information of the Company or that of our customers, employees, business partners or others; litigation and potential liability; enforcement actions and investigations by regulatory authorities; loss of customers and contracts; harm to our reputation; and a loss of management time, attention and resources from our regular business operations, any of which could have a negative impact on our business, results of operations, and cash flows. These types of events, either impacting our facilities or the industry in general, could also cause us to incur additional security and insurance related costs.
Our cyber insurance is subject to a number of exclusions and may not cover the total loss or damage caused by a breach. In addition, the costs of responding to and recovering from a cyber incident may not be covered by insurance.
We rely on information technology systems to assist with the management of our business and customer relationships. A disruption or interruption of these systems could adversely affect our business and operations.
Our information technology systems, which includes information technology functions that are outsourced to various third-party service providers and software vendors, are an integral part of our business. For example, our information technology systems allow us, among other things, to bill our customers, provide customer service through our call center, manage certain financial records, track assets and accounts receivable collections, read water meters remotely, identify high water usage, and identify water theft from disconnected meters. A disruption of our information technology systems could significantly limit our ability to manage and operate our business efficiently, which in turn could cause our business to suffer and cause our results of operations.operations to be reduced.
We depend on an adequate water supplyFurther, our information technology systems are vulnerable to damage or interruption from:
power loss, computer systems failures, and internet, telecommunications, or data network failures;
operator negligence or improper operation by, or supervision of, employees;
physical and electronic loss of customer data, including as a result of or security breaches, cyberattacks, misappropriation, and similar events;
computer viruses;
intentional acts of vandalism and similar events; and
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fires, floods, earthquakes, and other natural disasters.
Damages or interruptions due to any of the foregoing could result in, among other things, difficulties managing and operating our business efficiently, such as with the timely issuances of billings, physical and electronic loss of customer, employee or financial data, security breaches, misappropriation of property, and other adverse consequences. The lack of redundancy for some of our information technology systems, including billing systems, could exacerbate the impact of any of the foregoing events. Additionally, we may not be successful in further developing, implementing or acquiring technology to enable us to continue to operate at our current level of efficiency or to meet the present and future needs of our customers. Whether we have an adequate water supply depends upon a variety of factors, including underground water supply from which groundwater is pumped, the rate at which it is recharged by rainfall and snowpack, and changes in the amount of water used by our customers. In particular, the arid western U.S. region, which includes our present and potential service areas, has been required to deal with general conditions of water scarcity exacerbated by extended periods of drought.
Drought conditions could interfere with our sources of water supply and could adversely affect our ability to supply water in sufficient quantities to our existing and future customers. For example, our utilities have acted in the past as interim operators for several smaller troubled water systems, at the request of the ACC. In one such instance, the onsite well, which was the single source of water, ran dry due to aquifer decline. As a result, we were forced to haul water to the system for several years at a considerable cost.business. Any future interruption to our water supply or restrictions on water usage during drought conditions or other legal limitations on water use could result in decreased customer billing and lower revenues or higher expenses that we would not be able to recoup without prior regulatory approval for a rate increase, which may not be granted. These conditions could also lead to increases in capital expenditures needed to build infrastructure to secure alternative water sources. Furthermore, customers may use less water even after a drought has ended because of conservation patterns developed during the drought. Population growth could also decline under drought conditions as individuals and businesses move out of the area or elect not to relocate there. Lower water use for any reason could lead to lower revenue.
Demand for water is seasonal and varies with temperature and rainfall levels. If temperatures during the typically warmer months are cooler than normal, or if there is more rainfall than normal, the demand for our water may decrease, which would adversely affect our profitability, results of operations, liquidity, and cash flows. Consequently, the results of operations for one quarter are not necessarily indicative of results for future quarters or the full year.
We are subject to adverse publicity and reputational risks, which make us vulnerable to negative customer perception and could lead to increased regulatory oversight or other sanctions.
Water and wastewater utilities, including Palo Verde and Santa Cruz, have large customer bases and as a result are exposed to public criticism regarding, among other things, the reliability of their water and wastewater services, the quality of water provided, the timeliness and accuracy of bills that are provided for such services, and the quality of customer service. Adverse publicity and negative customer sentiment may render regulators and government officials less likely to view us in a favorable light, and may cause us to be susceptible to less favorable regulatory outcomes, as well as increased regulatory oversight, lower rates, and more stringent regulatory requirements. Unfavorable regulatory outcomes may include the enactment of more stringent laws and regulations governing our operations, as well as fines, penalties or other sanctions or requirements. The imposition of any of the foregoing could have a material adverse impact on our business, financial condition, results of operations, and cash flows.
If the general public perceives recycled water
We rely on telecommunications vendors to be unsafe, we will have difficulty executinginterlink our business plansites and enable centralized management of Information and Operation Technologies. Disruption of those interlinks may adversely affect our results of operations.
The centralized management of information and operation technologies rely on functions that are provided by third-party providers and are an integral part of our business. A disruption of those interlinks could face a loss of revenue.
Our Total Water Management model emphasizes the maximum use of recycled water for non-potable purposes. To implement this model, we cultivate relationships with developers, municipalities, and members of the communities we serve and focus on educating them regarding the benefits and safety of recycled water. If the recycled water supplied to customers is contaminated, either as a result of terrorism, system failure, pipeline, or other causes, public perception regarding the safety of recycled water would likely

suffer, regardless of whether we are at fault and potentially even if the contaminated water was supplied by another person. For example, if groundwater contamination occurs as a result of discharge of “gray water” (e.g., used sink or laundry water) into the aquifer, the public could confuse that with recycled water and attribute environmental harm to our system. Public perception of an unsafe water supply would harm our business, particularly with respect tosignificantly limit our ability to implement water recycling as a key element ofmanage and operate our business strategy.efficiently, which in turn could cause our business to suffer and adversely affect our results of operations.
Risks Related to the Ownership of Our Common Stock
The concentration of our stock ownership with our officers, directors, certain stockholders, and their affiliates will limit your ability to influence corporate matters.
Our directors, executive officers, and stockholders holding more than 5% of our capital stock and their affiliates beneficially own, in the aggregate, approximately 59%54% of our outstanding common stock, including 49% held45% beneficially owned in the aggregate by our former director, William S. Levine, and current director Jonathan L. Levine. As a result, these stockholders are able to exercise significant influence over all matters requiring stockholder approval, including the election of directors and approval of significant corporate transactions, such as a merger or other sale of us or our assets. This concentration of ownership could limit your ability to influence corporate matters and may have the effect of delaying or preventing a third party from acquiring control over us. There can be no assurance that their interests will not conflict with the interests of our other stockholders.
Our common stock may be volatile or may decline regardless of our operating performance, and you may not be able to resell your shares at or above your purchase price.
The market price for our common stock is likely to be volatile, in part because our shares recently began trading publicly. Manydue to many factors, which are outside our control, may cause the market price of our common stock to fluctuate significantly, including those described elsewhere in this “Risk Factors” section, as well as the following:
our operating and financial performance and prospects;
our quarterly or annual earnings or those of other companies in our industry compared to market expectations;
conditions that impact demand for our services;
future announcements concerning our business or our competitors’ businesses;
regulatory developments, including those related to the ACC;
the public’s reaction to our press releases, other public announcements, and filings with the SEC;
the size of our public float;
coverage by or changes in financial estimates by investment analysts or failure to meet their expectations;
the market’s reaction toperception towards our reduced disclosure as a result of being an “emerging growtha “smaller reporting company” underas defined in the Jumpstart Our Business Startups Act (the "JOBS Act");Exchange Act;
market and industry perception of our success, or lack thereof, in pursuing our growth strategy;
strategic actions by us or our competitors, such as acquisitions or restructurings;
changes in laws or regulations which adversely affect our industry or us;
changes in accounting standards, policies, guidance, interpretations, or principles;
changes in senior management or key personnel;
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issuances, exchanges, or sales, or expected issuances, exchanges, or sales of our capital stock;
changes in our dividend policy;
adverse resolution of new or pending litigation against us; and
changes in general market, economic, and political conditions in the U.S., and global economies or financial markets, including those resulting from natural disasters, terrorist attacks, acts of war (including the ongoing wars between Russia and Ukraine and between Israel and Hamas), other geopolitical uncertainties, public health concerns, and responses to such events.
In addition, stock markets have experienced extreme price and volume fluctuations that have affected and continue to affect the market prices of equity securities of many companies in our industry. In the past, stockholders have instituted securities class action litigation following periods of market volatility. If we were involved in securities litigation, we could incur substantial costs and our resources and the attention of management could be diverted from our business.

We cannot assure you that we will pay dividends on our common stock, and our indebtedness could limit our ability to pay dividends on our common stock.
We currently intend to continue to pay a regular monthly dividend on our common stock of $0.02508 per share ($0.30096 per share annually). However, our future dividend policy is subject to our compliance with applicable law, and is dependent on, among other things, our results of operations, financial condition, level of indebtedness, capital requirements, contractual restrictions, restrictions in our debt agreements and on the terms of any preferred stock we may issue in the future, business prospects, and other factors that our board of directors may deem relevant. Dividend payments are not mandatory or guaranteed; there can be no assurance that we will continue to pay a dividend in the future.
Our failure to achieve and maintain effective internal control over financial reporting in accordance with Section 404 of the Sarbanes-Oxley Act as a public company could have a material adverse effect on our business and share price.
We have to comply with Section 404(a) of the Sarbanes-Oxley Act of 2002 (the “Sarbanes-Oxley Act”). Section 404(a) of the Sarbanes-Oxley Act requires annual management assessments of the effectiveness of our internal control over financial reporting. Additionally, once we are no longer deemed a smaller reporting company that is a non-accelerated filer, our independent registered public accounting firm will be required pursuant to Section 404(b) of the Sarbanes-Oxley Act to attest to the effectiveness of our internal control over financial reporting on an annual basis. The rules governing the standards that must be met for our management to assess our internal control over financial reporting are complex and require significant documentation, testing, and possible remediation.
Internal control over financial reporting is a process designed to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements in accordance with generally accepted accounting principles. We may encounter problems or delays for any requested improvements and receiving a favorable attestation in connection with the attestation to be provided by our independent registered public accounting firm after we cease to be a smaller reporting company that is a non-accelerated filer. If our independent registered public accounting firm is unable to provide an unqualified attestation report on our internal controls after we cease to be a smaller reporting company that is a non-accelerated filer, investors could lose confidence in our financial information and the price of our common stock could decline.
Additionally, the existence of any material weakness or significant deficiency would require management to devote significant time and incur significant expense to remediate any such material weakness or significant deficiency and management may not be able to remediate any such material weakness or significant deficiency in a timely manner. The existence of any material weakness in our internal control over financial reporting could also result in errors in our financial statements that could require us to restate our financial statements, cause us to fail to meet our reporting obligations, and cause stockholders to lose confidence in our reported financial information, all of which could materially and adversely affect our business and share price.
Taking advantage of the reduced disclosure requirements applicable to smaller reporting companies may make our common stock less attractive to investors.
We are a “smaller reporting company” as defined in the Exchange Act. As such, we are eligible to take advantage of certain exemptions from various reporting requirements that are otherwise applicable generally to public companies including, but not limited to, (i) not being required to comply with the auditor attestation requirements of Section 404(b) of the Sarbanes-Oxley Act (so long as we also remain a non-accelerated filer); (ii) reduced disclosure obligations regarding executive compensation in our periodic reports and proxy statements; and (iii) reduced disclosure obligations regarding financial statements.
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We may take advantage of the scaled disclosures available to smaller reporting companies for so long as our voting and non-voting common stock held by non-affiliates is less than $250 million measured on the last business day of our second fiscal quarter, or our annual revenue is less than $100 million during the most recently completed fiscal year and our voting and non-voting common stock held by non-affiliates is less than $700 million measured on the last business day of our second fiscal quarter.
We cannot predict if investors will find our common stock less attractive as a result of our taking advantage of these exemptions and as a result, there may be a less active trading market for our common stock and our stock price may be more volatile.
Delaware law, certain provisions in our certificate of incorporation and bylaws, and regulations of the ACC may prevent efforts by our stockholders to change the direction or management of the Company.
We are a Delaware corporation, and the anti-takeover provisions of Delaware law impose various impediments to the ability of a third party to acquire control of us, even if a change of control would be beneficial to our existing stockholders. In addition, our amended and restated certificate of incorporation and amended and restated bylaws contain provisions that may make the acquisition of our company more difficult, including, but not limited to, the following:
only allowing our board of directors, Chairman of our board of directors, Chief Executive Officer, or President to call special meetings of our stockholders;
setting forth specific procedures regarding how our stockholders may present proposals or nominate directors for election at stockholder meetings;
requiring advance notice and duration of ownership requirements for stockholder proposals;
permitting our board of directors to issue preferred stock without stockholder approval; and
limiting the rights of stockholders to amend our bylaws.
These provisions could discourage, delay, or prevent a transaction involving a change in control of our company. These provisions could also discourage proxy contests and make it more difficult for you and other stockholders to elect directors of your choosing and cause us to take other corporate actions you desire. In addition, because our board of directors is responsible for appointing the members of our management team, these provisions could in turn affect any attempt by our stockholders to replace current members of our management team.
Additionally, the ACC must determine that certain types of transactions will not impair our financial status, prevent us from attracting capital at fair and reasonable terms, or impair our ability to provide safe, reasonable, and adequate service. Pursuant to this regulatory mandate, the ACC may impose conditions that could discourage, delay, or prevent a transaction involving a change in control of our company.
General Risk Factors
If our operating and financial performance in any given period does not meet the guidance that we provide to the public or the expectations of investment analysts, our stock price may decline.
We may provide public guidance on our expected operating and financial results for future periods. Any such guidance will be comprised of forward-looking statements subject to the risks and uncertainties described in this Form 10-K and in our other public filings with the SEC and public statements. Whether or not we provide guidance, investment analysts may publish their estimates of our future financial performance. Our actual results may not always be in line with or exceed any guidance we have provided or the expectations of investment analysts, especially in times of economic uncertainty. If, in the future, our operating or financial results for a particular period do not meet any guidance we provide or the expectations of investment analysts or if we or investment analysts reduce estimates of our performance for future periods, the market price of our common stock may decline.
If investment analysts cease to publish research or reports about our business or if they publish negative evaluations of our common stock, the price of our common stock could decline.
The trading market for our common stock will rely in part on the research and reports that investment analysts publish about us or our business. However, if no or few analysts commence coverage of the Company, the trading price of our stock would likely decrease. Even if we do obtain such analyst coverage, if one or more of the analysts covering our business downgrade their evaluations of our stock, the price of our common stock could decline. If one or more of these analysts cease to cover our
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common stock, we could lose visibility in the market for our stock, which in turn could cause our common stock price to decline.
Substantial future sales of our common stock, or the perception in the public markets that these sales may occur, may depress our stock price.
Sales of substantial amounts of our common stock in the public market, or the perception that these sales could occur, could adversely affect the price of our common stock and could impair our ability to raise capital through the sale of additional shares.
We have also filed a registration statement registering under the Securities Act of 1933, as amended (the “Securities Act”), the shares of our common stock reserved for issuance in respect of stock options and other incentive awards granted to our officers and certain of our employees. If these officers or employees cause a large number of securities to be sold in the public market, such sales could also reduce the trading price of our common stock and impede our ability to raise future capital.
We incur costs as a result of being a public company in the U.S.
As a public company in the U.S., we incur significant legal, accounting, insurance, and other expenses, including costs associated with U.S. public company reporting requirements. The expenses incurred by U.S. public companies generally for reporting and corporate governance purposes have been increasing. We expect these rules and regulations to increase our legal and financial compliance costs and to make some activities more time-consuming and costly. These laws and regulations could also make it more difficult or costly for us to obtain certain types of insurance, including director and officer liability insurance, and we may be forced to accept reduced policy limits and coverage or incur substantially higher costs to obtain the same or similar coverage. Furthermore, if we are unable to satisfy our obligations as a public company, we could be subject to delisting of our common stock, fines, sanctions and other regulatory action, and potentially civil litigation.
Substantial future sales of our common stock, or the perception in the public markets that these sales may occur, may depress our stock price.
Sales of substantial amounts of our common stock in the public market, or the perception that these sales could occur, could adversely affect the price of our common stock and could impair our ability to raise capital through the sale of additional shares.
We have also filed a registration statement registering under the Securities Act of 1933, as amended (the “Securities Act”), the shares of our common stock reserved for issuance in respect of stock options and other incentive awards granted to our officers and certain of our employees. If these officers or employees cause a large number of securities to be sold in the public market, such sales could also reduce the trading price of our common stock and impede our ability to raise future capital.
If our operating and financial performance in any given period does not meet the guidance that we provide to the public or the expectations of investment analysts, our stock price may decline.
We may provide public guidance on our expected operating and financial results for future periods. Any such guidance will be comprised of forward-looking statements subject to the risks and uncertainties described in this Form 10-K and in our other public filings and public statements. Whether or not we provide guidance, investment analysts may publish their estimates of our future financial performance. Our actual results may not always be in line with or exceed any guidance we have provided or the expectations of investment analysts, especially in times of economic uncertainty. If, in the future, our operating or financial results for a particular period do not meet any guidance we provide or the expectations of investment analysts or if we or investment analysts reduce estimates of our performance for future periods, the market price of our common stock may decline.
If investment analysts cease to publish research or reports about our business or if they publish negative evaluations of our common stock, the price of our common stock could decline.
The trading market for our common stock will rely in part on the research and reports that investment analysts publish about us or our business. However, if no or few analysts commence coverage of the Company, the trading price of our stock would likely decrease. Even if we do obtain such analyst coverage, if one or more of the analysts covering our business downgrade their evaluations of our stock, the price of our common stock could decline. If one or more of these analysts cease to cover our common stock, we could lose visibility in the market for our stock, which in turn could cause our common stock price to decline.
Our failure to achieve and maintain effective internal control over financial reporting in accordance with Section 404 of the Sarbanes-Oxley Act as a public company could have a material adverse effect on our business and share price.
We have to comply with Section 404(a) of the Sarbanes-Oxley Act. Section 404(a) of the Sarbanes-Oxley Act requires annual management assessments of the effectiveness of our internal control over financial reporting. Additionally, once we are no longer an emerging growth company, as defined by the JOBS Act, our independent registered public accounting firm will be required pursuant to Section 404(b) of the Sarbanes-Oxley Act to attest to the effectiveness of our internal control over financial reporting on an annual basis. The rules governing the standards that must be met for our management to assess our internal control over financial reporting are complex and require significant documentation, testing, and possible remediation.
Internal control over financial reporting is a process designed to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements in accordance with generally accepted accounting principles. We may encounter problems or delays for any requested improvements and receiving a favorable attestation in connection with the attestation to be provided by our independent registered public accounting firm after we cease to be an emerging growth company. If our independent registered public accounting firm is unable to provide an unqualified attestation report on our internal controls after we cease to be an emerging growth company, investors could lose confidence in our financial information and the price of our common stock could decline.

Additionally, the existence of any material weakness or significant deficiency would require management to devote significant time and incur significant expense to remediate any such material weakness or significant deficiency and management may not be able to remediate any such material weakness or significant deficiency in a timely manner. The existence of any material weakness in our internal control over financial reporting could also result in errors in our financial statements that could require us to restate our financial statements, cause us to fail to meet our reporting obligations, and cause stockholders to lose confidence in our reported financial information, all of which could materially and adversely affect our business and share price.
We cannot assure you that we will pay dividends on our common stock, and our indebtedness could limit our ability to pay dividends on our common stock.
We currently intend to continue to pay a regular monthly dividend on our common stock of $0.023625 per share ($0.2835 per share annually), or an aggregate of approximately $5.6 million on an annual basis. However, our future dividend policy is subject to our compliance with applicable law, and depends on, among other things, our results of operations, financial condition, level of indebtedness, capital requirements, contractual restrictions, restrictions in our debt agreements and in any preferred stock we may issue in the future, business prospects, and other factors that our board of directors may deem relevant. Dividend payments are not mandatory or guaranteed; there can be no assurance that we will continue to pay a dividend in the future.
Taking advantage of the reduced disclosure requirements applicable to emerging growth companies may make our common stock less attractive to investors.
We are an “emerging growth company,” as defined in Section 2(a) of the Securities Act, as modified by the JOBS Act. As such, we are eligible to take advantage of certain exemptions from various reporting requirements that are applicable to other public companies that are not emerging growth companies including, but not limited to, (i) not being required to comply with the auditor attestation requirements of Section 404(b) of the Sarbanes-Oxley Act; (ii) reduced disclosure obligations regarding executive compensation in our periodic reports and proxy statements; and (iii) exemptions from the requirements of holding a non-binding advisory vote on executive compensation and of shareholder approval of any golden parachute payments not previously approved. We have elected to adopt these reduced disclosure requirements. We cannot predict if investors will find our common stock less attractive as a result of our taking advantage of these exemptions and as a result, there may be a less active trading market for our common stock and our stock price may be more volatile.
In addition, Section 107 of the JOBS Act also provides that an emerging growth company can take advantage of the extended transition period provided in Section 7(a)(2)(B) of the Securities Act for complying with new or revised accounting standards. In other words, an emerging growth company can delay the adoption of certain accounting standards until those standards would otherwise apply to private companies. We are choosing to take advantage of this extended transition provision. See “—Risks Related to the Ownership of Our Common Stock—Our election to take advantage of the JOBS Act extended accounting transition period may make our financial statements more difficult to compare to other public companies.”
We could remain an emerging growth company through 2021 or until the earliest of (i) the last day of the first fiscal year in which our annual gross revenues exceed $1.07 billion; (ii) the date that we become a “large accelerated filer” as defined in Rule 12b-2 under the Exchange Act, which would occur if the market value of our common stock that is held by non-affiliates exceeds $700 million as of the last business day of our most recently completed second fiscal quarter; and (iii) the date on which we have issued more than $1 billion in non-convertible debt securities during the preceding three-year period.
Our election to take advantage of the JOBS Act extended accounting transition period may make our financial statements more difficult to compare to other public companies.
Pursuant to the JOBS Act, as an “emerging growth company,” we must make an election to opt in or opt out of the extended transition period for any new or revised accounting standards that may be issued by the Financial Accounting Standards Board (“FASB”). We have elected to opt in and take advantage of this extended transition provision. This means that, when a standard is issued or revised and it has different application dates for public or private companies, we can, for so long as we are an emerging growth company, adopt the timeline applicable for private companies. This may make comparison of our financial statements with any other public company that is not an emerging growth company (or an emerging growth company that has opted out of using the extended transition provision) difficult or impossible as a result of our use of different accounting standards.

Delaware law, certain provisions in our certificate of incorporation and bylaws, and regulations of the ACC may prevent efforts by our stockholders to change the direction or management of the Company.
We are a Delaware corporation, and the anti-takeover provisions of Delaware law impose various impediments to the ability of a third party to acquire control of us, even if a change of control would be beneficial to our existing stockholders. In addition, our amended and restated certificate of incorporation and amended and restated bylaws contain provisions that may make the acquisition of our company more difficult, including, but not limited to, the following:
only allowing our board of directors, Chairman of our board of directors, Chief Executive Officer, or President to call special meetings of our stockholders;
setting forth specific procedures regarding how our stockholders may present proposals or nominate directors for election at stockholder meetings;
requiring advance notice and duration of ownership requirements for stockholder proposals;
permitting our board of directors to issue preferred stock without stockholder approval; and
limiting the rights of stockholders to amend our bylaws.
These provisions could discourage, delay, or prevent a transaction involving a change in control of our company. These provisions could also discourage proxy contests and make it more difficult for you and other stockholders to elect directors of your choosing and cause us to take other corporate actions you desire. In addition, because our board of directors is responsible for appointing the members of our management team, these provisions could in turn affect any attempt by our stockholders to replace current members of our management team.
Additionally, the ACC must determine that certain types of transactions will not impair our financial status, prevent us from attracting capital at fair and reasonable terms, or impair our ability to provide safe, reasonable, and adequate service. Pursuant to this regulatory mandate, the ACC may impose conditions that could discourage, delay, or prevent a transaction involving a change in control of our company.
ITEM 1B.UNRESOLVED STAFF COMMENTS
ITEM 1B.UNRESOLVED STAFF COMMENTS
None.

ITEM 1C.CYBERSECURITY

Rapidly evolving threats to the cybersecurity landscape necessitate ongoing efforts to manage the risk of unauthorized access to the Company’s information systems and devices, including those of the Company and of third-party providers. The Company is subject to laws and rules issued by multiple government agencies concerning safeguarding and maintaining the confidentiality of our security, customer, and business information. The company employs various aspects of risk assessment regularly, and to the extent possible, continuously. Further, the Company uses a defense in depth, or layered, approach to strengthen the security environment and mitigate the impact of any potential threats. Cybersecurity risks are strategically managed under the leadership of the Vice President, IT Operations and Security, who has achieved preeminent certification as a Certified Information Security Manager (CISM) and Certified Cloud Security Professional (CCSP) and has served as the most senior IT resource in many different roles.

Management regularly assesses new and emerging risks by keeping apprised of current events and actual or anticipated threats within the industry and the overall security environment, which is used along with a risk-based approach to plan and implement changes or improvements to the security environment. The Company has engaged independent experts to assess the security environment for potential vulnerabilities or weaknesses and has plans for future engagements periodically to supplement the expertise and processes established within the Company. Thorough updates are provided to the board of directors quarterly by the Vice President, Information Technology (IT) Operations and Security. The directors may ask questions or engage in further discussion related to the security environment.

Employees are one of our most valuable resources and it is essential that education, particularly related to social engineering, is persistent and relevant. The Company requires ongoing cybersecurity awareness training for all employees, including weekly simulated emails to test the knowledge and reaction of employees. The training is, customized based on actual events or anticipated emerging threats, keeping the education applicable and purposeful.

The Company utilizes various continuous monitoring methods for identification and notification of attempted unauthorized system access. Tools deployed throughout the Company track these attempts allowing for trend analysis and strategic adaptation. The Company has also established an incident response policy that thoroughly and systematically documents the Company’s response and assigns responsibility to facilitate timely, organized and appropriate action during a security event or incident, including assessment of the impact and materiality of the event or incident. Incident management is led by the
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Security Incident Response Team, under the primary leadership of the Vice President, IT Operations and Security, in which the process is categorized by the detection, analysis, containment, eradication and recovery phases and is inclusive of post-incident activities.

In the regular course of our business, the Company manages a range of sensitive security, customer, and business systems information. A security breach of our information systems such as theft or the inappropriate release of certain types of information, including confidential customer, employee, financial or system operating information, could have a material adverse impact on our financial condition, results of operations or cash flows. The Company operates in a highly regulated industry that requires the continued operation of sophisticated information technology systems and network infrastructure. Despite implementation of security measures, the technology systems are vulnerable to disability, failures or unauthorized access. Facilities, information technology systems and other infrastructure facilities and systems and physical assets could be targets of such unauthorized access. Failures or breaches of our systems could impact the reliability of systems and also subject the Company to financial harm. If the technology systems were to fail or be breached and if the Company is unable to recover in a timely way, fulfilling critical business functions and sensitive confidential data could be compromised, which could have a material adverse impact on the Company’s financial condition, results of operations or cash flows.

The Company has experienced, and expects to continue experiencing, these types of threats and attempted intrusions. The implementation of additional security measures could increase costs and have a material adverse impact on the Company’s financial results. Cyber insurance has been obtained to provide coverage for a portion of the losses and damages that may result from a security breach of information technology systems, but such insurance may not cover the total loss or damage caused by a breach. In addition, all costs of responding to and recovering from a cyber incident may not be covered by insurance. These types of events could also require significant management attention and resources, and could adversely affect the Company’s reputation with customers and the public.

As operators of critical infrastructure, the Company may face a heightened risk of cyberattacks from internal or external sources. Unauthorized access to confidential information located or stored on these systems could negatively and materially impact customers, employees, suppliers and other third parties. Further, third parties, including vendors, suppliers and contractors, who perform certain services or administer and maintain our sensitive information, could also be targets of cyberattacks and unauthorized access. While the Company has instituted safeguards to protect the information technology systems, those safeguards may not always be effective due to the evolving nature of cyberattacks and cyber vulnerabilities. The Company cannot guarantee that such protections will be completely successful in the event of a cyberattack.

If the information technology systems, or that of third parties on which the Company relies, are affected by a significant cyber breach, this could result in, among other things, a significant disruption to operations; costly investigations and remediation; misappropriation of confidential information of the Company or that of customers, employees, business partners or others; litigation and potential liability; enforcement actions and investigations by regulatory authorities; loss of customers and contracts; harm to reputation; and a loss of management time, attention and resources from regular business operations, any of which could have a negative impact on business, results of operations, and cash flows. As previously discussed, the Company is subject to laws and rules issued by multiple government and private agencies concerning safeguarding and maintaining the confidentiality of our security, customer, and business information. The increasing promulgation of rules and standards will increase our compliance costs and our exposure to the potential risk of violations of the standards.



ITEM 2.PROPERTIES
ITEM 2.PROPERTIES
The following table lists the principal properties that we own or lease:
Nature of PropertyLocationOperated ByOwned or Leased
Corporate OfficesPhoenix, ArizonaGlobal Water Resources, Inc.Leased
Wastewater Utility Plant2 Wastewater Treatment PlantPlants - Maricopa, ArizonaGlobal Water - Palo Verde Utilities Company, LLCInc.Owned
Global Water Center - Regional OfficeMaricopa, ArizonaGlobal Water - Palo Verde Utilities Company, LLCInc.Owned
Wastewater Utility Plant8 Lift Stations - Maricopa, ArizonaGlobal Water - Palo Verde Utilities Company, LLCInc.Owned
Wastewater Utility PlantRed Rock, ArizonaGlobal Water - Palo Verde Utilities Company, Inc.Owned
Water Utility Plant16 Well Sites - Maricopa, ArizonaGlobal Water - Santa Cruz Water Company, LLCInc.Owned
Water Utility Plant56 Water Distribution Sites - Maricopa, ArizonaGlobal Water - Santa Cruz Water Company, LLCInc.Owned
Water Utility Plant9Red Rock, ArizonaGlobal Water - Santa Cruz Water Company, Inc.Owned
Water Utility Plant14 sites - Western Maricopa County, ArizonaGlobal Water Utility of Greater Tonopah, LLC- Belmont Water Company, Inc.Owned
Irrigation Utility PlantMesa, ArizonaGlobal Water - Turner Ranches Irrigation, Inc.Owned
Water Utility Plant4 sitesWater Distribution Site - Northern Maricopa County,Tucson, ArizonaGlobal Water Utility of Northern Scottsdale, LLC- Mirabell Water Company, Inc.Owned
Water Utility PlantWestern Maricopa County,Well Site - Tucson, ArizonaEagletailGlobal Water - Mirabell Water Company, L.C.Inc.Owned
Water Utility Plant2 Water Distribution Sites - Tucson, ArizonaGlobal Water - Francesca Water Company, Inc.Owned
Water Utility Plant2 Well Sites - Tucson, ArizonaGlobal Water - Francesca Water Company, Inc.Owned
Water Utility PlantMarana, ArizonaGlobal Water - Tortolita Water Company, Inc.Owned
Water Utility PlantMarana, ArizonaGlobal Water - Lyn Lee Water Company, Inc.Owned
Water Utility PlantWater Distribution Site, Sahuarita, ArizonaGlobal Water - Las Quintas Serenas Water Company, Inc.Owned
Water Utility Plant2 Well Sites, Sahuarita, ArizonaGlobal Water - Las Quintas Serenas Water Company, Inc.Owned
Water Utility Plant2 Water Distribution Sites - Vail, ArizonaGlobal Water - Rincon Water Company, Inc.Owned
Water Utility Plant4 Water Distribution Sites - Sahuarita, ArizonaGlobal Water - Farmers Water Company, Inc.Owned
Water Utility Plant3 Well Sites - Sahuarita, ArizonaGlobal Water - Farmers Water Company, Inc.Owned
Water Utility Plant3 Water Distribution Sites - Green Valley, ArizonaGlobal Water - Farmers Water Company, Inc.Owned
Water Utility PlantWell Site - Red Rock, ArizonaGlobal Water - Red Rock Utility Water CompanyOwned
Global Water Center - Regional OfficeGreen Valley, ArizonaGlobal Water - Farmers Water Company, Inc.Leased
We believe that our existing properties are adequate to meet our current needs.

ITEM 3. LEGAL PROCEEDINGS
In the ordinary course of business, wethe Company may, from time to time, be subject to various pending and threatened lawsuits in which claims for monetary damages are asserted. To our knowledge, we arethe Company is not involved in any legal proceeding which is expected to have a material effect on us.the Company.
ITEM 4. MINE SAFETY DISCLOSURES
Not applicable.


PART II
ITEM 5.MARKET FOR REGISTRANT’S COMMON EQUITY, RELATED STOCKHOLDER MATTERS, AND ISSUER PURCHASES OF EQUITY SECURITIES
ITEM 5.MARKET FOR REGISTRANT’S COMMON EQUITY, RELATED STOCKHOLDER MATTERS, AND ISSUER PURCHASES OF EQUITY SECURITIES
Market Information
Our common stock is listed on the NASDAQ Global Select Market (“NASDAQ”) under the symbol “GWRS”. Our common stock began trading on the NASDAQ on April 28, 2016. There was no public market for GWRS common stock prior to April 28, 2016.
The following table sets forth, for the quarterly periods indicated, the high and low sales price of our common stock as reported on NASDAQ from April 28, 2016 through December 31, 2017:
  Sales Price
  High Low
Fiscal 2017:    
1st Quarter $9.28
 $7.90
2nd Quarter $9.96
 $8.43
3rd Quarter $10.00
 $9.17
4th Quarter $10.00
 $9.00
     
Fiscal 2016:    
1st Quarter $
 $
2nd Quarter (from April 28, 2016) $8.97
 $6.23
3rd Quarter $9.18
 $7.36
4th Quarter $9.29
 $7.56
Shareholders
As of March 3, 2018,6, 2024, there were approximately 756 shareholders of record of our common stock. Because many shares of our common stock are held by brokers and other institutions on behalf of stockholders, we are unable to estimate the total number of stockholders represented by these holders of record.
Dividends
For the year ended December 31, 2017, we paid cash dividends to holders of our common stock totaling $5.4 million, which included: from January 2017 through May 2017, a monthly dividend of $0.0225 per share; from June 2017 through November 2017, a monthly dividend of $0.02306 per share; and a monthly dividend of $0.023625 per share for December 2017.    
For the year ended December 31, 2016, we paid cash dividends to holders of our common stock totaling $5.0 million, which included: from January 2016 through April 2016, a monthly dividend of CAD$0.0283 per share; from May 2016 through June 2016, a monthly dividend of $0.02 per share; from July 2016 through November 2016, a monthly dividend of $0.022 per share; and a monthly dividend of $0.0225 per share for December 2016.    
We currently intend to continue to pay a regular monthly dividend of $0.0236250.02508 per share ($0.2835(0.30096 per share annually). However, our future dividend policy is subject to our compliance with applicable law, and dependingis dependent on, among other things, our results of operations, financial condition, level of indebtedness, capital requirements, contractual restrictions, restrictions in our debt agreements and inon the terms of any preferred stock we may issue in the future, business prospects, and other factors that our board of directors may deem relevant. See “Management’s Discussion and Analysis of Results of Operations and Financial Condition – Liquidity and Capital Resources” in Part II, Item 7 of this Form 10-Kreport for a discussion of provisions of our senior secured notes and our revolving credit facility that limit the payment of dividends.



Performance Graph
The following graph compares the relative performance of our common stock, the S&P 500 Index, and our Peer Group Index. This graph covers the period from April 28, 2016 (the first day GWRS common stock began trading on the NASDAQ)December 31, 2018 through December 31, 2017.2023. The graph assumes that $100 was invested on April 28, 2016December 31, 2018 in the common stock of GWRS, the S&P 500 Index, and our Peer Group Index, and also assumes reinvestment of dividends. The stock price performance on the following graph is not necessarily indicative of future stock price performance.
1936
* $100 invested on April 28, 2016 in stock or index, including reinvestment of dividends. Fiscal year ending December 31.
** Peer group includes American States Water Company, American Water Works, Aqua America, Inc., Artesian Resources Corp., California Water, Connecticut Water Service, Inc.,SJW Group, Middlesex Water Company, and York Water Co.
 4/28/2016
 6/30/2016
 9/30/2016
 12/31/2016
 3/31/2017
 6/30/2017
 9/30/2017
 12/31/2017
Global Water Resources, Inc.$100.00
 $140.84
 $128.26
 $145.78
 $139.44
 $158.75
 $151.12
 $149.91
S&P 500 Index$100.00
 $101.11
 $104.45
 $107.85
 $113.82
 $116.75
 $121.37
 $128.80
Peer Group Index**$100.00
 $118.46
 $106.04
 $117.88
 $118.74
 $125.88
 $130.86
 $144.10
 12/31/1812/31/1912/31/2012/31/2112/31/2212/31/23
Global Water Resources, Inc.$100.00 $130.02 $142.85 $152.53 $136.34 $119.63 
S&P 500 Index$100.00 $128.88 $149.83 $180.81 $153.16 $190.27 
Peer Group Index*$100.00 $132.45 $151.09 $176.57 $190.23 $137.35 
Issuer Purchases of Equity Securities
None.

ITEM 6.SELECTED FINANCIAL DATA
The following table presents selected consolidated financial data, which should be read in conjunctioninformation with our consolidated financial statements and related notes and Management’s Discussion and Analysisrespect to purchases of Financial Condition and Results of Operations included in Part II, Item 7 in this Form 10‑K. The table presentscommon stock we made during the consolidated statements of operations and cash flow data for the yearsthree months ended December 31, 2017, 2016, and 2015 and the consolidated balance sheet data at December 31, 2017 and 2016, which are derived from our audited consolidated financial statements included elsewhere in this Form 10‑K. The table also presents the consolidated statements2022.
PeriodTotal Number of Shares PurchasedAverage Price Paid Per ShareTotal Number of Shares Purchased as Part of Publicly Announced Plans or ProgramsApproximate Dollar Value of Shares that May Yet Be Purchased Under the Plans or Programs
October 1 to 31, 2022201 $9.52 — — 
November 1 to 30, 20229,921 $11.35 — — 
December 1 to 31, 2022— $— — — 
Total10,122 — 
Unregistered Sales of operations and cash flow data for the year ended December 31, 2014 and the consolidated balance sheet data at December 31, 2015 and 2014, which were derived from our audited consolidated financial statements that are not included in this Form 10‑K.Equity Securities
As the condemnation of Valencia Water Company, Inc. (“Valencia”) was completed on July 14, 2015 and the sale of Willow Valley Water Company, Inc. (“Willow Valley”) was completed on May 9, 2016, the Company’s consolidated balance sheet, consolidated statements of operations, cash flow data, and operating metrics included Valencia and Willow Valley through the respective closing dates.None.
The following amounts are in thousands, except per share data and operating metrics:

 Year Ended December 31,
 2017 2016 2015 2014
Consolidated Balance Sheet Data: 
  
  
  
ASSETS: 
  
  
  
Net property, plant, and equipment$213,459
 $200,489
 $194,152
 $240,424
Current assets$9,665
 $24,740
 $18,715
 $12,293
Other assets$15,444
 $13,590
 $22,875
 $52,162
Total Assets$238,568
 $238,819
 $235,742
 $304,879
LIABILITIES:       
Current liabilities$8,976
 $10,901
 $10,663
 $13,630
Long-term debt and capital leases$114,363
 $114,317
 $102,417
 $124,769
Noncurrent liabilities$100,369
 $98,612
 $102,599
 $138,800
Total Liabilities$223,708
 $223,830
 $215,679
 $277,199
SHAREHOLDERS' EQUITY$14,860
 $14,989
 $20,063
 $27,680
Total Liabilities and Shareholders' Equity$238,568
 $238,819
 $235,742
 $304,879
        
Consolidated Statements of Operations and Cash Flow Data: 
  
  
  
Revenues$31,208
 $29,799
 $31,956
 $32,559
Operating expenses$23,864
 $23,987
 $25,429
 $(22,232)
Operating income$7,344
 $5,812
 $6,527
 $54,791
Total other income (expense)$(3,394) $(9,611) $35,459
 $(6,855)
Income (loss) before income taxes$3,950
 $(3,799) $41,986
 $47,936
Income tax benefit (expense)$601
 $1,287
 $(20,623) $16,995
Net income (loss)$4,551
 $(2,512) $21,363
 $64,931
Earnings (loss) per common share:       
Basic$0.23
 $(0.13) $1.17
 $3.54
Diluted$0.23
 $(0.13) $1.17
 $3.54
Net cash provided by operating activities$11,156
 $1,895
 $4,245
 $11,646
Cash dividends paid$5,399
 $5,036
 $27,607
 $3,454
Dividends declared per common share$0.28
 $0.26
 $1.43
 $0.20
Capital expenditures$20,885
 $8,588
 $3,355
 $1,655
        
Operating Metrics:       
Active water connections19,851
 19,013
 19,964
 26,188
Active wastewater connections19,146
 18,374
 17,820
 17,380


ITEM 6.[RESERVED]
The balance sheets as



The balance sheet as of December 31, 2016 and the income statement for the year ended December 31, 2016 have been adjusted to reflect an immaterial correction of an error. See Footnote 1 - Description of Business, Basis of Presentation, Corporate Transactions, Significant Accounting Policies, and Recent Accounting Pronouncements, included in Part II, Item 8 of this Form 10-K, for additional information.

ITEM 7.MANAGEMENT'S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF OPERATIONS.
ITEM 7. MANAGEMENT’S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF OPERATIONS
The following management’s discussion and analysis of Global Water Resources, Inc.’s (the “Company”, “GWRI”, “we”, or “us”) financial condition and results of operations (“MD&A”) relate to the year ended December 31, 2023 and should be read in conjunctiontogether with the consolidated financial statements and accompanying notes included in Part II, Item 8 of this Form 10-K.report.
Basis of Presentation
The financial statements of Global Water Resources, Inc. have been prepared in accordance with United States ("U.S.") generally accepted accounting principles ("U.S. GAAP") and, except where otherwise indicated, are presented in U.S. dollars and references to “$”, “US$”, and “dollars” are to U.S. dollars.
Overview

We areGWRI is a water resource management company that owns, operates, and manages twenty-nine water, wastewater, and recycled water utilitiessystems in strategically located communities, principally in metropolitan Phoenix and Tucson, Arizona. We seekThe Company seeks to deploy ouran integrated approach, which we referreferred to as "Total“Total Water Management," a term we use to mean managing the entire water cycle by owning and operating the water, wastewater, and recycled water utilities within the same geographic areas in order to both conserve water and maximize its total economic and social value. We useManagement.” Total Water Management is a comprehensive approach to promote sustainablewater utility management that reduces demand on scarce non-renewable water sources and costly renewable water supplies, in a manner that ensures sustainability and greatly benefits communities in areas where we expect growth to outpace the existing potable water supply. Our model focuses on the broad issuesboth environmentally and economically. This approach employs a series of water supplyprinciples and scarcity and applies principles of water conservation through water reclamation and reuse. Our basic premise ispractices that the world's water supply is limited and yet can be stretched significantly through effective planning, the usetailored to each community:
Reuse of recycled water, either directly or to non-potable uses, through aquifer recharge, or possibly direct potable reuse in the future;
Regional planning;
Use of advanced technology and by providing individualsdata;
Employing respected subject matter experts and retaining thought and application leaders;
Leading outreach and educational initiatives to ensure all stakeholders including customers, development partners, regulators, and utility staff are knowledgeable on the principles and practices of the Total Water Management approach; and
Establishing partnerships with communities, resources that promote wise water usagedevelopers, and industry stakeholders to gain support of the Total Water Management principles and practices.

Business Outlook
2016 and 2017 continued the
There was a trend of positive growth in new connections and re-establishing service on existing previously vacant homes.during 2022. For 2023, growth continued at a moderate rate during the first half of the year with the second half exhibiting increases in the rate of connection growth. According to the 2010most recent U.S. Census Data,estimates, the Phoenix metropolitan statistical area (“MSA”) had a population of 4.2 million and is the 14th11th largest MSA in the U.S., and had an estimated population of 5.0 million, an increase of 29%3.5% over the 3.34.8 million people reported in the 20002020 Census. Metropolitan Phoenix continues to grow due to its low-costcomparatively affordable housing, excellent weather, large and growing universities, a diverse employment base, and low taxes. The Employment and Population Statistics Department of the State of Arizona predicts that the Phoenix Metrometropolitan area will have a population of 4.95.8 million people by 20202030 and 6.86.5 million by 2040. During the twelve months ended December 31, 2017,2023, Arizona’s employment rate improvedincreased by 1.7%2.0%, ranking the state in the top 14twenty nationally for job growth.
Also, according
According to the W.P. Carey School of Business Greater Phoenix Blue Chip Real Estate Consensus Panel most sectors of real estate are expected to experience improved occupancy(the “Greater Phoenix Blue Chip Panel”), the single-family housing market experienced a weakness in permits during 2022 and growth. For Maricopa County and Pinal County combined,2023, however, the W.P. Carey School of Business, using U.S. Census data, reported that single familyoutlook for single-family housing permits were approximately 18,456 units for 2016.
For 2017, single family dwelling permits were up 12% to 19,863 permits in Maricopa and Pinal Counties combined according to the Home Builders Association of Central Arizona.is improving. The forecasts by the Greater Phoenix Blue Chip Real Estate Consensus Panel for 2018 and 2019 remain positive at approximately 24,000 and 27,000 single family dwelling permits, respectively. From there, we believe growthanticipates single-family permit increases in 2024 due to the combination of the improvement shown in the region could steadily return towards its normal historical ratesecond half of greater than 30,000 single family dwelling permits.2023 with the expectations of modestly declining mortgage rates in 2024. During both 2022 and 2023, multi-family permits trended upwards adding stability to the market.
We believe that our utilities
Phoenix is being recognized as the top market for manufacturing growth and service areas are directly in the anticipated path of growth primarily in the metropolitan Phoenix area. Market data indicates that our service areas currently incorporate a large portionwas ranked number one out of the final platted lots, partially finished lots,top 15 growth markets for largest projected job gains by global real estate firm Newmark Group.

Despite a general slowdown in housing for the Phoenix metropolitan area primarily due to inflation and finished lots in metropolitan Phoenix. Managementincreased interest rates, management believes that we are well-positioned to benefit from the near-term growth expected in the Phoenix metropolitan Phoenixarea due to the availability of lots, and existing infrastructure in place within our services areas.areas, and increased activity related to multi-family developments.
Factors Affecting our Results of Operations


Our financial condition and results of operations are influenced by a variety of industry-wide factors, including but not limited to:
population and community growth;
economic and environmental utility regulation;

economic environment;
the need for infrastructure investment;
production and treatment costs;
weather and seasonality; and
access to and quality of water supply.
We areThe Company is subject to economic regulation by the state regulator, the Arizona Corporation Commission (“ACC”).ACC. The U.S. federal and state governments also regulate environmental, health and safety, and water quality matters. We continueThe Company continues to execute on ourthe strategy to optimize and focus the Company in order to provide greater value to our customers and shareholders by aiming to deliver predictable financial results, making prudent capital investments, and focusing our efforts on earning an appropriate rate of return on our investments.
Population and Community Growth
Population and community growth in the metropolitan Phoenix area served by our utilities have a direct impact on our earnings. An increase or decrease in our active service connections will affect our revenues and variable expenses in a corresponding manner. Our total service connections, including both active service connections and connections to vacant homes, increased 1,592 connections, or 4.2%, from a total of 38,026 as of December 31, 2016 to 39,618 as of December 31, 2017. This increase is due primarily to the positive growth in new connections.
As of December 31, 2017, we have 38,9972023, active service connections increased 5,521, or 9.8%, to 61,791 compared to 37,38756,270 active service connections as of December 31, 2016, an increase of 1,610, or 4.3%. As with the increase in total service connections, the increase is2022, primarily due primarily to the acquisition of Farmers Water Co. (“Farmers”) and organic growth in new connections.our service areas. Approximately 98.8%89.3% of the 38,99761,791 active service connections are serviced by our Global Water - Santa Cruz Water Company, LLCInc. (“Santa Cruz”) and Global Water - Palo Verde Utilities Company, LLCInc. (“Palo Verde”) utilities as of December 31, 2017.2023.
The graph below presents the historical change in active and total connections for our ongoing operations adjusting forover the July 2015 condemnationpast five years.
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874
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During the economic downturn beginning in 2008, our utilities experienced an increase in the number of vacant homes, reaching a peak of 4,020 vacant connections as of February 28, 2009, approximately 11.2% of our total connections at the time; however, the negative trend began to reverse thereafter with the number of vacant homes decreasing to 621 or 1.6% of total connections as of December 31, 2017.

Economic and Environmental Utility Regulation

We are subject to extensive regulation of our rates by the ACC, which is charged with establishing rates based on the provision of reliable service at a reasonable cost while also providing an opportunity to earn a fair rate of return on rate base for investors of utilities. The ACC uses a historical test year to evaluate whether the plant in service is used and useful, to assess whether costs were prudently incurred, and to set “just and reasonable” rates. Rate base is typically the depreciated original cost of the plant in service (net of contributions in aid of construction (“CIAC”) and advances in aid of construction (“AIAC”) which are funds or property provided to a utility under the terms of a main extension agreement, the value of which may be refundable), that has been determined to have been “prudently invested” and “used and useful”, although the reconstruction cost of the utility plant may also be considered in determining the rate base. The ACC also decides on an applicable capital structure based on actual or hypothetical analyses. The ACC determines a “rate of return” on that rate base, which includes the approved capital structure and the actual cost of debt and a fair and reasonable cost of equity based on the ACC'sACC’s judgment. The overall revenue requirement for rate making purposes is established by multiplying the rate of return by the rate base and adding “prudently”reasonably incurred operating expenses for the test year, depreciation, and any applicable pro forma adjustments.
On July 3, 2023, our Palo Verde and Santa Cruz utilities filed an application with the ACC for approval of an accounting order to defer and record as a regulatory asset both the depreciation expense recorded for the Company’s Southwest Plant and the carrying cost of that plant at the authorized rate of return set in Palo Verde’s and Santa Cruz’s most recent rate order, until the plant is considered for recovery in the utilities’ next rate case. In January 2024, the Company discovered that approximately $7.8 million of construction costs for the Southwest Plant had been prematurely included as “plant in service” for rate-making purposes in 2007 and were reflected in the calculation of customer rates in Rate Decision No. 71878 (September 15, 2010). Those costs were also included as “plant in service” in Rate Decision No. 74364 (February 26, 2014) and Rate Decision No. 78644 (July 27, 2022). The Company disclosed this information to the ACC on March 1, 2024. Although to date the ACC has not taken any action, the ACC could require the Company to reduce rates going forward or take other actions that would be unfavorable to the Company. The final outcome and resolution of this matter cannot be predicted and the results, while not reasonably estimable at this time, could be material to the Company and its financial condition.
To ensure an optimal combination of access to water and water conservation balanced with a fair rate of return for investors, our water utility operating revenue is based on two components: a fixed fee and a consumption or volumetric fee. For our water utilities, the fixed fee, or “basic service charge,” provides access to water for residential usage and has generally been set at a level to produce approximately 50% of total water revenue. The volumetric fee is based on the total volume of water supplied to a given customer after the minimum number of gallons, if any, covered by the basic service charge, multiplied by a price per gallon set by a tariff approved

by the ACC. A discount to the volumetric rate applies for customers that use less than an amount specified by the ACC. For all investor-owned water utilities, the ACC requireshas, as a policy matter, required the establishment of inverted tier conservation orientedconservation-oriented rates, meaning that the price of water increases as consumption increases. For wastewater utilities, wastewater collection, and treatment can be based on volumetric or fixed fees. Our wastewater utility services are billed based solely on a fixed fee, determined by the size of the water meter installed. Recycled water is sold on a volumetric basis with no fixed fee component.

We are required to file rate cases with the ACC to obtain approval for a change in rates. Rate cases and other rate-related proceedings can take a year or more to complete. As a result, there is frequently a delay, or regulatory lag, between the time of a capital investment or incurrence of an operating expense increase and when those costs are reflected in rates. In normal conditions,We believe it would not be uncommonis common industry practice to see us file for a rate increase every three years based on year one being the test year, year two being the rate case filing year, and year three being the rate case award year. However, based on our settlement with the ACC and extended new rate phase-in period, we will not be initiating the next rate case on this timeline. Moving forward, we will continue to analyze all factors that drive the requirement for increased revenue, including our rate of investment and recurring expenses, and determine the appropriate test year for a future rate case. Seefive years. Refer to “—Recent Rate Case Activity” below and Note 2 – “Regulatory Decision and Related Accounting and Policy Changes” of the Notes to the Consolidated Financial Statements included in Part II, Item 8 of this report for additional information.
Our
Additionally, our water and wastewater utility operations are also subject to extensive United Statesregulation by U.S. federal, state, and local laws and regulations governing the protection of the environment, health and safety, the quality of the water we deliver to our customers, water allocation rights, and the manner in which we collect, treat, and discharge wastewater. We are also required to obtain various environmental permits from regulatory agencies for our operations. The ACC also sets conditions and standards for the water and wastewater services we deliver. We incur substantial costs associated with compliance withthat enforce environmental, health, and safety and water quality regulation.
requirements, which affect all of our regulated subsidiaries. Environmental, health and safety, and water quality regulations are complex and change frequently, and they have tended to become more stringent over time. Although it is difficult to project the ultimate costs of complying with pending or future requirements, we do not expect requirements under current regulations to have a material impact on our operations or financial condition, although it is possible new methods of treating drinking water may be required if additional regulations become effective in the future. For example, on March 14, 2023, the U.S. Environmental Protection Agency (“EPA”) announced the proposed National Primary Drinking Water Regulation (“NPDWR”) for the treatment of six per- and polyfluoroalkyl substances or compounds (“PFAS”).
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The NPDWR proposed maximum contaminant levels (“MCLs”) for PFAS in drinking water. If finalized as proposed, the regulation will require public water systems, including those owned by GWRI, to monitor drinking water for these compounds. It will also require public water systems to notify customers and treat drinking water to reduce the compounds if the MCL is exceeded. The proposed NPDWR was issued for public comment and the EPA expects to finalize the regulation by early 2024. Once the rule is finalized, water systems will be required to comply with the NPDWR after a specified implementation period, anticipated to be three years from the rule-adoption date. The Company is currently reviewing the proposed regulation with our current treatment standards and expects that the regulation, once finalized, will result in changes to or addition of certain treatment processes that will require increased capital expenditures and water treatment and other operating costs. As other newer or stricter standards are introduced in the future, they could also increase our operating expenses. We would generally expect to recover expenses associated with compliance for environmental and health and safety standards through rate increases, but this recovery may be affected by regulatory lag.

Capital expenditures and operating costs required as a result of water quality standards have been traditionally recognized by the ACC as appropriate for inclusion in establishing rates or in a separate surcharge.
Economic Environment
The growth of our customer base depends almost entirely on the success of developers in developing residential and commercial properties within our service areas. Real estate development is a cyclical industry and the growth rate of development, especially residential development, since 2006, both nationally and in Arizona has been and continues to be below historical rates. In addition, development in our service areas is contingent upon construction or acquisition of major public improvements, such as arterial streets, drainage facilities, telephone and electrical facilities, recreational facilities, street lighting, and local in-tract improvements (e.g., site grading). Many of these improvements are built by municipalities with public financing, and municipal resources and access to capital may not be sufficient to support development in areas of rapid population growth. For additional information and risks associated with the economic environment, see “Risk Factors” in Part I, Item 1A of this Form 10-K.
Infrastructure Investment
Capital expenditures for infrastructure investment are a component of the rate base on which our regulated utility subsidiaries are allowed to earn an equity rate of return. Capital expenditures for infrastructure provide a basis for earnings growth by expanding our “used and useful” rate base, which is a component of itsour permitted return on investment and revenue requirement. We are generally able to recover a rate of return on these capital expenditures (return on equity and debt), together with debt service and certain operating costs, through the rates we charge.
We have made significant capital investments in our territories within the last fourteen years, and because the infrastructure is new, we do not expect comparable capital investments to be required in the near term, either for growth or to maintain the existing infrastructure. Nevertheless, we have an established capital improvement plan to make targeted capital investments to repair and replace existing infrastructure as needed, address operating redundancy requirements, and improve our overall financial performance by lowering expenses and increasing revenue. Additionally, to reduceexpand our deferred tax liability of approximately $19.4 million resulting from the gain on the condemnation of the operations and assets of Valencia, we have identified certain currently planned investments within our capital improvement plan that we determined will qualify under the Internal Revenue Code §1033 re-investment criteria pursuant to a favorable Private Letter Ruling with the Internal Revenue Service. See “—Recent Events—Private Letter Ruling” for additional information.infrastructure in areas where growth is occurring.

Production and Treatment Costs
Our water and wastewater services require significant production resources and therefore result in significant production costs. Although we are permitted to recover these costs through the rates we charge, regulatory lag can decrease our margins and earnings if production costs or other operating expenses increase significantly before we are able to recover them through increased rates. Our most significant costs include labor, chemicals used to treat water and wastewater, and power used to operate pumps and other equipment. Power and chemical costs can be volatile. However, we employ a variety of technologies and methodologies to minimize costs and maximize operational efficiencies. Additionally, with our Total Water Management approach, whereby we maximize the direct beneficial reuse of recycled water, we can realize significant treatment costs and power savings because smaller volumes of water are required for potable use. Many utilities require that all water be treated to potable standards irrespective of use. Total Water Management focuses on the right water for the right use. Potable water is needed for consumption and recycled water is acceptable for non-potable uses such as irrigation and toilet flushing. Non-potable water does not need to be treated for commonly occurring and regulated constituents such as arsenic, or for other current or future human consumption health-based contaminants.
Weather and Seasonality
Our ability to meet the existing and future water demands of our customers depends on an adequate supply of water. Drought, overuse of sources of water, the protection of threatened species or habitats, or other factors may limit the availability of ground and surface water.
Also, customer usage of water and recycled water is affected by weather conditions, particularly during the summer. Our water systems generally experience higher demand in the summer due to the warmer temperatures and increased usage by customers for irrigation and other outdoor uses. However, summer weather that is cooler or wetter than average generally suppresses customer water demand and can have a downward effect on our operating revenue and operating income. Conversely, when weather conditions are extremely dry, our business may be affected by government-issued drought-related warnings and/or water usage restrictions that would artificially lower customer demand and reduce our operating revenue. For additional information and risks associated with weather and seasonality, see “Risk Factors,” included in Item 1A of this Form 10-K.
The limited geographic diversity of our service areas makes the results of our operations more sensitive to the effect of local weather extremes. The second and third quarters of the year are generally those in which water services revenue and wastewater services revenuerevenues are highest. Accordingly, interim results should not be considered representativeFor additional information and risks associated with weather and seasonality, see “Risk Factors,” included in Part I, Item 1A of the results of a full year.this report.

Access to and Quality of Water Supply
In many areas of Arizona (including certain areas that we service), water supplies are limited and, in some cases, current usage rates exceed sustainable levels for certain water resources. We currently rely predominantly (and are likely to continue to rely) on the pumping of groundwater and the generation and delivery of recycled water for non-potable uses to
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meet future demands in our service areas. At present, groundwater (and recycled water derived from groundwater) is the primary water supply available to us. In addition, regulatory restrictions on the use of groundwater and the development of groundwater wells, lack of available water rights, drought, overuse of local or regional sources of water, protection of threatened species or habitats, or other factors, including climate change, may limit the availability of ground or surface water. Additionally, in the majority of the Phoenix Active Management Area, the Arizona Department of Water Resources (“ADWR”) has paused the issuance of new certificates of assured water supply based on groundwater and paused modifications of any designations of assured water supply for the increase in groundwater. Approximately 1.76% of the Company’s water connections are located within the Phoenix Active Management Area. We believe that we have an adequate supply of water to service our current demand and growth for the foreseeable future in our service areas. For additional information and risks associated with the access to and quality of water supply, see “Risk Factors,” included in Part I, Item 1A of this Form 10-K.report.

Recent Rate Case Activity
On July 9, 2012, we3, 2023, our Palo Verde and Santa Cruz Water utilities filed rate applicationsan application with the ACC for approval of an accounting order to adjustdefer and record as a regulatory asset the revenue requirementsdepreciation expense recorded for the Company’s Southwest Plant, plus the carrying cost at the authorized rate of return set in Palo Verde’s and Santa Cruz’s most recent rate order, until the plant is considered for recovery in the utilities’ next rate case. Refer to Note 2 – “Regulatory Decision and Related Accounting and Policy Changes” of the Notes to the Consolidated Financial Statements included in Part II, Item 8 of this report for additional information.
On June 27, 2023, seven utilities.of the Company’s regulated utilities each filed a rate case application with the ACC for water rates based on a 2022 test year. In August 2013, weaddition to a rate increase, the Company requested, among other things, the consolidation of water rates for certain of its utilities, including Mirabell, Lyn Lee, Francesca, Tortolita, Rincon, Las Quintas Serenas, and Red Rock, each located in Pima County. Of the Company’s utilities, these utilities filing rate applications make up approximately 3% of the Company’s active service connections. On February 29, 2024, the Company entered into a settlement agreement with ACC Utilities Division Staff regarding the rate case application, which will be considered by an Administrative Law Judge and the ACC staff,for approval. The agreement includes, among other things, a recommended annual revenue increase of approximately $351,000, acquisition premiums for six of the Residential Utility Consumers Office,Company’s utilities, a capital structure matching the CityCompany’s previous rate of Maricopa,55% equity with a 9.6% return on equity, consolidation of the seven utilities, and an accounting deferral for Rincon. There can be no assurance that the ACC will approve the settlement agreement and the ACC could take other parties toactions as a result of the rate case. The settlement required approval byFurther, it is possible that the ACC before it could takemay determine to decrease future rates. There can also be no assurance as to the timing of when an approved rate increase (if any) would go into effect. In February 2014, the rate case proceedings were completed and
On July 27, 2022, the ACC issued Rate Decision No. 74364, approving78644 relating to the settlement agreement. The collectiveCompany’s previous rate increase included a 9.5% return on common equity which contributed to a 15% increase over revenue in 2011.

For our utilities, adjusting for the condemnationcase involving 12 of the operations and assetsCompany’s regulated utilities, which consisted of Valencia andapproximately 96% of the saleCompany’s active service connections at the time of Willow Valley, the settlement provided forrate case application filing. Pursuant to Rate Decision No. 78644, the ACC approved, among other things, a collective aggregateannual revenue requirement increase of $3.6approximately $2.2 million (including the acquisition premiums discussed below) based on 20112019 test year service connections, and phased-in over time, with the first increase in January 2015approximately two years, as follows (in thousands):follows:
IncrementalCumulative
August 1, 2022$1,457,462 $1,457,462 
January 1, 2023$675,814 $2,133,277 
January 1, 2024$98,585 $2,231,861 

 Incremental Cumulative
2015$1,083
 $1,083
2016887
 1,970
2017335
 2,305
2018335
 2,640
2019335
 2,975
2020335
 3,310
2021335
 3,645
Whereas this phase-in of additional revenues was determined using a 2011 test year, toTo the extent that the number of active service connections has increased and continues to increase from 20112019 levels, the additional revenues may be greater than the amounts set forth above. On the other hand, if active connections decrease or we experiencethe Company experiences declining usage per customer, wethe Company may not realize all of the anticipated revenues.
From 2003The ACC also approved: (i) the consolidation of water and/or wastewater rates to 2008, we entered into approximately 183 infrastructure coordination and financing agreements (“ICFAs”) with developers and landowners covering approximately 275 square miles. Under these agreements, we have a contractual obligationcreate economies of scale that are beneficial to all customers when rates are consolidated; (ii) acquisition premiums relating to the developersCompany’s acquisitions of its Red Rock and landownersTurner Ranches utilities, which increase the rate base for such utilities and result in an increase in the annual collective revenue requirement included in the table above; (iii) the Company’s ability to ensure that amongst other things, physical capacity existsannually adjust rates to flow through our regulated utilities forcertain changes in tax expense, primarily related to income taxes, without the necessity of a rate case proceeding; and (iv) a sustainable water and wastewatersurcharge, which will allow semiannual surcharges to the landowner/developer when needed. We receive fees from the landowner/developer for undertaking these obligations that typically are a negotiated amount per planned equivalent dwelling unit for the specified development or parcel of land. Payments are generally duebe added to us from the landowner/developercustomer bills based on progressverified costs of the development, with a portion due upon signing of the agreement, a portion due upon completion of certain milestones and the final payment due upon final plat approval or sale of the subdivision. The payments are non-refundable. Our investment can be considerable, as we may phase-in the construction of facilities in accordance with a regional master plan, as opposed to a single development.new water resources.
Prior to January 1, 2010, we accounted for funds received under ICFAs as revenue once the obligations specified in the ICFA were met. As these arrangements are with developers and not with the end water or wastewater customer, the timing of revenue recognition coincided with the completion of our performance obligations under the agreement with the developer and with our ability to provide fitted capacity for water and wastewater service to the applicable development or parcel through our regulated subsidiaries.
The 2010 RegulatoryFinally, Rate Decision No. 71878 established new rates for78644 required the recoveryCompany to work with ACC staff and the Residential Utility Consumer Office to prepare a Private Letter Ruling request to the Internal Revenue Service (“IRS”) to clarify whether the failure to eliminate the deferred taxes attributable to assets condemned in a transaction governed by Section 1033 of reasonable costs incurred by the utilitiesInternal Revenue Code
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(“IRC”) would violate the normalization provisions of Section 168(i)(9) of the IRC. The IRS accepted the request and a return on invested capital. In determining the new annual revenue requirement, the ACC imputed a reduction to rate base for all amounts related to ICFA funds collected by usissued its Private Letter Ruling, dated September 22, 2023. The Private Letter Ruling determined that the ACC deemeddeferred taxes attributable to be CIAC for rate making purposes. Asassets condemned in a resulttransaction governed by Section 1033 of the decision byIRC must be eliminated and failure to do so would violate the ACC, we changed our accounting policy for the accountingnormalization provisions of ICFA funds. Effective January 1, 2010, we recorded ICFA funds received as CIAC. Thereafter, the ICFA-related CIAC was amortized as a reduction of depreciation expense over the estimated depreciable lifeSection 168(i)(9) of the utility plant at the related utilities.
With the issuance ofIRC. As required by Rate Decision No. 74364, in February 2014,78644, the Private Letter Ruling was provided to the ACC again changed how ICFA funds would be characterized and accounted for going forward. Most notably, the ACC changed the rate treatment of ICFA funds, and ICFA funds already received would no longer be deemed CIAC for rate making purposes. In conjunction with Rate Decision No. 74364, we eliminated the CIAC liability and reversed the associated regulatory liability brought about by the 2010 ruling. ICFA funds already received or which had become due prior to the date of Rate Decision No. 74364 were accounted for in accordance with our ICFA revenue recognition policy that had been in place prior to the 2010 Regulatory Rate Decision, wherein the funds received are recognized as revenue once the obligations specified in the ICFA were met. Rate Decision No. 74364 prescribes that of the ICFA funds which come due and are paid subsequent to December 31, 2013, 70% of the ICFA fundsfurther action will be recorded in the associated utility subsidiary as a hook-up fee (“HUF”) liability, with the remaining 30% to be recorded as deferred revenue, until such time that the HUF tariff is fully funded, after which the remaining funds will be recorded as deferred revenue in accordance with our ICFA revenue recognition policy. A HUF tariff, specifying the dollar value of a HUF for each utility, was approvedtaken by the ACC, as part of Ratedocumented in Decision No. 74364. We are responsible79258.
During the fourth quarter 2023, the Company notified the ACC of its intention to file a rate case for assuring the full HUF value is paid from ICFA proceeds,Farmers during 2024 and recordedfor Santa Cruz and Palo Verde in its full amount by predetermined milestones in Rate2025.
Refer to Note 2 – “Regulatory Decision No. 74364, even if it results in recording more or less than 30%and Related Accounting and Policy Changes” of the ICFA fee as deferred revenue.
We now account for the portion of future payments received under these agreements allocated to HUF liability as CIAC. However, from the regulator’s perspective, HUFs do not impact rate base until the related funds are expended. These funds are segregated in a separate bank account and used to construct plant assets. The HUF liability is to be relieved once the funds are used for the

construction of plant. For facilities required under a hook-up fee or ICFA, we must first use the HUF funds received, after which we may use debt or equity financing for the remainder of construction. The deferred revenue portion of these fees is recognized as revenue once the obligations specified within the applicable ICFA are met, including construction of sufficient operating capacity to serve the customers for which revenue was deferred.
We have agreed not to enter into any new ICFAs, and instead will utilize HUF tariffs, which have become an acceptable industry practice in Arizona. As part of the settlement, a HUF tariff was established for each utility. Existing ICFAs will remain in place, with 70% of future ICFA payments to be recorded as HUFs until the HUF liability is fully funded. The HUF liability is relieved as funds are expended to construct plant, at which time a corresponding amount is recorded to CIAC. The portion of ICFA proceeds not recorded as HUF will be recorded as revenue or deferred revenue, in accordance with our ICFA revenue recognition policy.
In addition to ICFAs, we have various line extension agreements with developers and builders, whereby funds, water line extensions or wastewater line extensions are provided to us by the developers and are considered refundable advances for construction. These AIACs are subject to refund by usNotes to the developers through annual payments that are computed as a percentageConsolidated Financial Statements included in Part II, Item 8 of the total annual gross revenue earned from customers connected to utility services constructed under the agreement over a specified period. Upon the expirationthis report for additional information.
Corporate Transactions
Private Placement Offering of the agreements’ refunding period, the remaining balance of the AIAC becomes nonrefundable and at that time is considered CIAC. CIAC are amortized as a reduction of depreciation expense over the estimated remaining life of the related utility plant. For rate-making purposes, a utility plant funded by AIAC and CIAC is excluded from rate base. The taxability of AIAC and CIAC was changed with the enactment of the TCJA. Previously, the majority of AIAC and CIAC that we collected were not taxable. However, with the enactment of the TCJA, they will be taxable going forward. The scope, timing and effect of the regulatory treatment of AIAC and CIAC under the TCJA are not known at this time.
Recent Events
Reorganization Transaction6.91% Senior Secured Notes
On January 19, 2016, GWR Global Water Resources Corp. (“GWRC”) announced that it agreed to pursue a reorganization transaction with the Company that resulted in GWRC merging with and into the Company (the “Reorganization Transaction”). The Reorganization Transaction closed on May 3, 2016. GWRC was organized in 2010 to acquire shares of the Company, and held an approximate 47.8% interest prior to the merger. The Reorganization Transaction was part of the Company’s overall plan to simplify its corporate structure by eliminating one level of holding company ownership, refinance its outstanding tax-exempt bonds on more favorable terms (as described below), improve liquidity for shareholders over the medium to long-term and have a single governing jurisdiction in the U.S., where all of the assets, operations, and employees of the business are located. As a result of the merger, GWRC ceased to exist as a British Columbia corporation and the Company, governed by the corporate laws of the State of Delaware, is the surviving entity.
Debt Refinancing
With the completion of the initial public offering of shares of common stock of the Company in the United States (“U.S. IPO”), the Company had the right to redeem all of its outstanding tax-exempt bonds at a price of 103% of the principal amount, plus interest accrued at the redemption date. Following completion of the U.S. IPO,October 26, 2023, the Company entered into a note purchase agreement (the “Note Purchase Agreement”)for the issuance of an aggregate principal amount of $20 million of 6.91% Senior Secured Notes due on January 3, 2034. Pursuant to issue two seriesthe terms of senior securedthe note purchase agreement, the Company issued the notes with total principal balanceon January 3, 2024.
Refer to Note 11 - “Debts” of $115.0 million. the Notes to the Consolidated Financial Statements included in Part II, Item 8 of this report for additional details.
Private Placement Offering of Common Stock
On June 24, 2016,8, 2023, the Company closedentered into a securities purchase agreement for the issuance and sale by the Company of an aggregate of 230,000 shares of the Company’s common stock at a purchase price of $12.07 per share in an offering exempt from registration pursuant to Section 4(a)(2) of the Securities Act of 1933, as amended (the “Securities Act”), and Rule 506 promulgated thereunder. The Company received gross proceeds of approximately $2.8 million from the offering.
Farmers Acquisition
On February 1, 2023, the Company acquired all of the equity of Farmers, an operator of a water utility with service area in Pima County, Arizona. The acquisition added approximately 3,300 active water service connections and approximately 21.5 square miles of service area in Sahuarita, Arizona and the surrounding unincorporated area of Pima County at the time of the acquisition. Refer to Note Purchase Agreement transaction,15 - “Acquisitions” of the Notes to the Consolidated Financial Statements included in Part II, Item 8 of this report for additional details.
Public Offering of Common Stock
On August 1, 2022, the Company completed a public offering of 1,150,000 shares of common stock at a public offering price of $13.50 per share, which included 150,000 shares issued and sold to the underwriter following the exercise in full of its option to purchase additional shares of common stock. The Company received net proceeds were primarily used to pay downof approximately $14.9 million from the outstanding $106.7 million in tax-exempt bondsoffering after deducting underwriting discounts and commissions and offering expenses paid by the Company. Certain of the Company’s directors and/or their affiliates purchased an aggregate of 652,000 shares of common stock at 103%. For additional information, see “—Liquidity and Capital Resources—Senior Secured Notes.”the public offering price.
Stipulated Condemnation of the Operations and Assets of Valencia
On July 14, 2015, the Company closed the stipulated condemnation to transfer the operations and assets of Valencia to the City of Buckeye. Terms of the condemnation were agreed upon through a settlement agreement and stipulated final judgment of condemnation wherein the City of Buckeye acquired all the operations and assets of Valencia and assumed operation of the utility upon close. The City of Buckeye paid the Company $55.0 million at close, plus an additional $108,000 in working capital adjustments. The City of Buckeye is obligated to pay the Company a growth premium equal to $3,000 for each new water meter installed within Valencia’s prior service areas in the City of Buckeye, for a 20-year period ending December 31, 2034, subject to a maximum payout of $45.0 million over the term of the agreement.

Sale of Willow Valley
On March 23, 2015, the Company reached an agreement to sell the operations and assets of Willow Valley to EPCOR Water Arizona Inc. (“EPCOR”). Pursuant to the terms of the agreement, EPCOR purchased all the operations, assets, and rights used by Willow Valley to operate the utility system for $2.3 million. The transaction was approved by the ACC on March 10, 2016, and closed on May 9, 2016.
Sale of Loop 303 Contracts
In September 2013, we entered into an agreement to sell certain wastewater facilities main extension agreements and offsite water management agreements for the contemplated Loop 303 service area, along with their related rights and obligations (which we refer to collectively as the “Loop 303 Contracts”), relating to the 7,000-acre territory within a portion of the western planning area of the City of Glendale, Arizona known as the “Loop 303 Corridor.” Pursuant to the agreement, we sold the Loop 303 Contracts to EPCOR for total proceeds of approximately $4.1 million ($3.1 million of which has been received as of December 31, 2017), which will be paid to us over a multi-year period. Receipt of the remaining proceeds will occur and be recorded as additional income over time as certain milestones are met between EPCOR and the developers/landowners of the Loop 303 Corridor. As part of the consideration, we agreed to complete certain engineering work required in the offsite water management agreements, which we completed in 2013, thereby satisfying our remaining obligations relating to the Loop 303 Contracts. In April 2015, we received proceeds of approximately $296,000 related to the sale of the Loop 303 Contracts. As of December 31, 2017, proceeds of $1.0 million remain outstanding, and when received will be recorded as additional income over time as certain milestones are met between EPCOR and the developers/landowners.
Sonoran Acquisition Liability
On March 17, 2016, the Company entered into an agreement with Sonoran Utility Services, LLC (“Sonoran”) to amend certain provisions of the purchase and sale agreement related to the acquisition of Sonoran’s assets on June 15, 2005. The amended agreement allowed the Company to reduce its original $3.8 million acquisition liability due to Sonoran in 2018 to $2.8 million, through a settlement agreement executed subsequent to the Note Purchase Agreement. Upon settlement of the Sonoran acquisition liability in June 2016, the Company recorded a gain of $954,000 in other income.
Private Letter Ruling
On June 2, 2016, the Company received a Private Letter Ruling from the Internal Revenue Service that, for purposes of deferring the approximately $19.4 million gain realized from the condemnation of the operations and assets of Valencia, determined that the assets converted upon the condemnation of such assets could be replaced through certain reclamation facility improvements contemplated by the Company under Internal Revenue Code §1033 as property similar or related in service or use. In June 2016, the Company converted all operating subsidiaries from corporations to limited liability companies to take full advantage of the benefits of such ruling.
Pursuant to Internal Revenue Code §1033, the Company would have been able to defer the gain on condemnation through the end of 2017. On April 18, 2017, the Company filed a request for a one-year extension to defer the gain to the end of 2018, which the IRS approved on August 8, 2017. Following the approval of the extension, the Company has slightly modified the timing of certain planned investments within its capital improvement plan in accordance with Internal Revenue Code§1033. Accordingly, the Company substantially completed these investments in 2017, with the remaining improvements to be completed in early 2018. As a result of the Private Letter Ruling, the Company increased capital expenditures in 2017 as compared to recent years, and expects corresponding reductions to occur in 2018, 2019, and beyond. As of December 31, 2017, our deferred tax liability relating to the condemnation was approximately $7.2 million.
Acquisition of Eagletail Water Company
On May 15, 2017, the Company acquired Eagletail Water Company ("Eagletail") for approximately $80,000. At the time of acquisition, Eagletail, a small water utility located west of metropolitan Phoenix, added approximately 55 active water connections and eight square miles of approved service area to Global Water’s existing regional service footprint.
ACC Tax Docket
On December 20, 2017, the ACC opened a docket to address the utility ratemaking implication of the Federal Tax Cut and Jobs Act (the “TCJA”).  Numerous companies, including GWRI’s regulated utilities, filed comments on or before January 22, 2018.  The ACC subsequently held a workshop regarding the tax issue on January 31, 2018, and then discussed and approved an order on February 6, 2018.  The order requires all utilities in Arizona to “apply regulatory accounting treatment which, includes the use of regulatory assets and regulatory liabilities, to address all impacts from the enactment of the TCJA.” The order also orders

specified utilities on “Attachment A” to make one of the following three types of filings by April 7, 2018, “1) file an application for a tax expense adjustor mechanism, 2) file an intent to file a rate case within 90 days, or 3) any such other application to address rate making implications of the TCJA”.  All of our currently operating regulated utilities are listed on Attachment A (with the exception of Eagletail).  We are evaluating our options regarding our April 7 filing.  The proposals we make on or before April 7 will then be reviewed by the ACC and the ACC will issue an order approving, modifying, or rejecting the proposals.  It is not clear what actions the ACC will ultimately take with regard to our regulated utilities.
Segment Reporting
Operating segments are defined as components of an enterprise about which separate financial information is available that is evaluated regularly by the chief operating decision maker in deciding how to allocate resources and in assessing operating performance. In consideration of the Financial Accounting Standards Board’s Accounting Standards Codification 280, Segment Reporting, we arethe Company is not organized around specific products and services, geographic regions, or regulatory
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environments. WeThe Company currently operateoperates in one geographic region within the State of Arizona, wherein each operating utility operates within the same regulatory environment.
While we reportthe Company reports revenue, disaggregated by service type, on the face of ourthe statement of operations, we dothe Company does not manage the business based on any performance measure at the individual revenue stream level. We doThe Company does not have any customers that contribute more than 10% to ourthe Company’s revenues or revenue streams. Additionally, the chief operating decision maker uses consolidated financial information to evaluate our performance, which is the same basis on which he communicates our results and performance to ourthe Company’s board of directors. It is upon this consolidated basis from which he bases all significant decisions regarding the allocation of ourthe Company’s resources on a consolidated level. Based on the information described above and in accordance with the applicable literature, management has concluded that we arethe Company is currently organized and operated as one operating and reportable segment.

Comparison of Results of Operations for the YearsYear Ended December 31, 20172023 and 20162022
 
The following table summarizes our results of operations for the years ended December 31, 2017 and 2016 (in thousands):

 For the Year Ended December 31,
 2017 2016
Revenues$31,208
 $29,799
Operating expenses23,864
 23,987
Operating income7,344
 5,812
Total other expense(3,394) (9,611)
Income (loss) before income taxes3,950
 (3,799)
Income tax (expense) benefit601
 1,287
Net income (loss)$4,551
 $(2,512)
    
Basic earnings (losses) per common share$0.23
 $(0.13)
Diluted earnings (losses) per common share$0.23
 $(0.13)
Revenues – The following table summarizes our revenues for the years ended December 31, 2017 and 2016 (in thousands).
 For the Year Ended December 31,
 2017 2016
Water services$14,367
 $13,978
Wastewater and recycled water services16,765
 15,740
Unregulated revenues76
 81
Total revenues$31,208
 $29,799
Total revenues increased $1.4 million, or 4.7%, for the year ended December 31, 2017 compared with the year ended December 31, 2016. 2023 and 2022 (in thousands, except for share amounts):
 For the Year Ended December 31,
 20232022
Revenues$53,028 $44,728 
Operating expenses40,742 36,909 
Operating income12,286 7,819 
Total other expense(1,432)(1,379)
Income before income taxes10,854 6,440 
Income tax expense(2,872)(934)
Net income$7,982 $5,506 
Basic earnings per common share$0.33 $0.24 
Diluted earnings per common share$0.33 $0.24 
Revenues – The operations of Willow Valley contributed revenue of $306,000following table summarizes revenues for the year ended December 31, 2016 compared to no revenue for the year ended December 31, 2017. The revenue for the remaining operating utilities2023 and 2022 (in thousands):
 For the Year Ended December 31,
 20232022
Water services$24,860 $20,885 
Wastewater and recycled water services25,382 23,843 
Unregulated revenues2,786 — 
Total revenues$53,028 $44,728 
Total revenues increased $1.7$8.3 million, or 5.8%18.6%, to $31.2$53.0 million for the year ended December 31, 20172023 compared to $29.5$44.7 million for the year ended December 31, 2016.


2022. The increase in revenue forreflects elevated consumption during 2023 related to higher average temperatures and lower average precipitation, primarily during the remaining operating utilities reflectspeak usage months, ICFA revenue earned during 2023 that did not occur in the increase inprior year, increased rates related to Rate Decision No. 7436478644, new connections associated with the acquisition of Farmers in February 2014 combined with a 4.3% increase in active service connections, coupled with an increase in consumption during the year ended December 31, 2017 compared to the year ended December 31, 2016.2023, and organic connection growth.

Water Services – Water services revenue increased $389,000,$4.0 million, or 2.8%19.0%, to $14.4$24.9 million for the year ended December 31, 20172023 compared to $14.0$20.9 million for the year ended December 31, 2016.2022. The operations of Willow Valley contributed $306,000 for the year ended December 31, 2016 compared to no revenue for the year ended December 31, 2017. Theincrease in water services revenue for the remaining operating utilities increased $695,000, or 5.1%, for the year ended December 31, 2017 comparedwas primarily related to the year ended December 31, 2016.
Water services revenue based onweather conditions discussed above prompting higher consumption increased $136,000, or 2.2%, to $6.4 million forduring high usage months, the year ended December 31, 2017 compared to $6.2 million for the year ended December 31, 2016. The operationsacquisition of Willow Valley contributed $67,000 for the year ended December 31, 2016 compared to no revenue for the year ended December 31, 2017. Consumption revenue for the remaining operating utilities increased $203,000, or 3.3%, to $6.4 million for the year ended December 31, 2017 compared to $6.2 million for the year ended December 31, 2016. The increase in consumption revenue for the remaining utilities is primarily driven by an increase in consumption combined with an increase in rates for the year ended December 31, 2017 compared to the year ended December 31, 2016.
Active water connections increased 4.4% to 19,851 as of December 31, 2017 from 19,013 as of December 31, 2016 primarily due to the positive growth in new connections.
Water consumption increased 3.3% to 2.3 billion gallons for the year ended December 31, 2017, compared to 2.2 billion gallons for the year ended December 31, 2016. However, adjusting for the sale of Willow Valley, which operations accounted for 17 million gallons of consumption for the year ended December 31, 2016, water consumption for the remaining operating utilities increased 4.1% to 2.3 billion gallons. The increase in consumption at the remaining operating utilities is primarily attributed to an increase in irrigation, residential, and golf course consumption, which was partially offset by a decrease in commercial consumption for the year ended December 31, 2017 compared to the year ended December 31, 2016. The increase in irrigation and residential consumption is driven by an increase in active connections combined with an increase in average temperature.
Water services revenue, excluding miscellaneous charges associated with the basic service charge, increased $112,000, or 1.5%, to $7.6 million for the year ended December 31, 2017 compared to $7.5 million for the year ended December 31, 2016. The operations of Willow Valley contributed revenue of $235,000, for the year ended December 31, 2016 compared to no revenue for the year ended December 31, 2017. The remaining utilities' basic water services revenue increased $347,000, or 4.8%, for the year ended December 31, 2017 compared to the year ended December 31, 2016. This increase resulted from an increase in active service connections for the remaining operating utilities, combined withFarmers, an increase in rates related to Rate Decision No. 74364.78644, and organic connection growth.

Water services revenue based on consumption increased $2.2 million, or 23.4%, to $11.4 million for the year ended December 31, 2023 compared to $9.2 million for the year ended December 31, 2022. The increase was primarily driven by the weather conditions discussed above resulting in a 14.8% increase in consumption, the Farmers acquisition, an increase in rates related to Rate Decision No. 78644, and organic connection growth.
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Active water connections increased 15.1% to 34,370 as of December 31, 2023 from 29,855 as of December 31, 2022, primarily due to the Farmers acquisition and organic growth in our service areas.
Water consumption increased 14.8% to 4.0 billion gallons for the year ended December 31, 2023 compared to 3.5 billion for the year ended December 31, 2022. The increase was primarily related to the considerable increase in consumption during the third quarter which we believe can be attributed to the higher temperatures and lower precipitation, primarily during high usage months, as compared to the same period in 2022.
Water services revenue associated with the basic service charge, excluding miscellaneous charges, increased $1.7 million, or 15.5%, to $12.8 million for the year ended December 31, 2023 compared to $11.1 million for the year ended December 31, 2022. The increase was primarily due to the increase in active service connections largely from new connections associated with the acquisition of Farmers, as well as an increase in rates due to Rate Decision No. 78644.
Wastewater and Recycled Water Services – Wastewater and recycled water services revenue increased $1.0$1.6 million, or 6.5%, to $25.4 million for the year ended December 31, 20172023 compared to the year ended December 31, 2016. The increase in wastewater and recycled water services revenue is primarily driven by a $902,000 increase in wastewater services revenue combined with a $123,000 increase in recycled water services revenue$23.8 million for the year ended December 31, 2017 compared to the year ended December 31, 2016.2022. The increase inwas primarily driven by higher wastewater services revenue reflectsof $1.4 million resulting from the increase in rates related to Rate Decision No. 74364, as well as the3.8% increase in active wastewater connections which increased 4.2% to 19,146from 26,415 as of December 31, 2017 from 18,3742022 to 27,421 as of December 31, 2016.2023, combined with an increase in rates due to Rate Decision No. 78644.
Recycled water services revenue, which is based on the number of gallons delivered and directly impacted by wastewater volume, increased $123,000, or 17.7%,by approximately 9.9% to $816,000$1.4 million for the year ended December 31, 2017 compared to $693,0002023 from $1.2 million for the year ended December 31, 2016. The increase in recycled water services revenue is primarily related to the increase in recycled water consumption coupled with an increase in recycled water rates.2022. The volume of recycled water delivered increased 63rose by 12.6% with 818 million gallons or 9.9%,delivered for the year ended December 31, 2023 compared to 699727 million gallons delivered for the year ended December 31, 2022. In addition, the volume of wastewater processed increased 6.2% to 1.4 billion gallons for the year ended December 31, 2017 compared to 635 million2023 from 1.3 billion gallons for the year ended December 31, 2016. Recycled water rates increased 11.5% per Rate Decision No. 74364 compared to 2016.2022.
Operating Expenses – The following table summarizes our operating expenses for the yearsyear ended December 31, 20172023 and 20162022 (in thousands):

 For the Year Ended December 31,
 20232022
Operations and maintenance$12,669 $10,889 
General and administrative16,636 16,130 
Depreciation and amortization11,437 9,890 
Total operating expenses$40,742 $36,909 

 For the Year Ended December 31,
 2017 2016
Operations and maintenance$6,087
 $6,188
Operations and maintenance - related party1,462
 1,853
General and administrative9,407
 9,667
Depreciation6,908
 6,279
Total operating expenses$23,864
 $23,987
Operations and Maintenance – Operations and maintenance costs, consisting of personnel costs, production costs (primarily chemicals and purchased electrical power), maintenance costs, and property tax, decreased $101,000,increased approximately $1.8 million, or 1.6%, for the year ended December 31, 2017 compared to the year ended December 31, 2016.
Property tax expense increased $162,000, or 8.9%16.3%, to $2.0$12.7 million for the year ended December 31, 20172023 compared to $1.8$10.9 million for the year ended December 31, 2016. Property taxes are calculated using a centrally valued property calculation, which derives property values based upon three-year historical average revenues. As revenues increase, we expect property taxes to also increase.
Chemical and supply expenses decreased $143,000, or 26.4%, to $398,000 for the year ended December 31, 2017 compared to $541,000 the year ended December 31, 2016. The decrease is primarily driven by a reduction in chemical utilization for the year ended December 31, 2017 compared to the year ended December 31, 2016, as additional chemicals were required in 2016 to ensure optimal operation of the wastewater facility in readiness for the inception of the Palo Verde wastewater recycling facility expansion project, which is underway.
Repairs and maintenance expense decreased $66,000, or 26.2%, to $186,000 for the year ended December 31, 2017 compared to $252,000 for the year ended December 31, 2016. The decrease in repair and maintenance expense is primarily attributed to work performed as part of the accelerated capital expenditure plan. See "– Recent Events – Private Letter Ruling" for additional information. The addition of assets added through the plan has reduced the repair and maintenance requirements.2022.
Total personnel expenses decreased $40,000,increased approximately $0.9 million, or 2.3%25.7%, to $1.7$4.4 million for the year ended December 31, 20172023 compared to $1.7$3.5 million for the year ended December 31, 2016,2022. The increase was primarily due to a decrease in personnel relatedattributable to the sale of Willow Valley, which operations represented $60,000 of personnel expense for the year ended December 31, 2016 compared to zero expense for the year ended December 31, 2017. Total personnelFarmers acquisition in February 2023, increased medical costs, for the remaining operating utilities increased $20,000, or 1.2%, for the year ended December 31, 2017 compared to the year ended December 31, 2016. The increase in personnel expenses for the remaining utilities was primarily driven by an increase in medical insurance expense, which increased $21,000 for the year ended December 31, 2017headcount, and a cost of living adjustment that impacted five months of 2022 as compared to the year ended December 31, 2016.all months of 2023.
OperationsUtility power and Maintenance – Related Party – Operations and maintenance related party expenses are for service fees paidincreased $0.4 million to FATHOM™ with respect to billing, customer service, and other support provided to our regulated utilities. Service fees paid to FATHOM™ decreased $391,000, or 21.1%, to $1.5$2.7 million for the year ended December 31, 20172023 compared to $1.9$2.3 million for the same period in 2022. The additional power costs were attributable to increased pump usage related to escalated consumption and additional connections, from both the Farmers acquisition and organic growth.
Contract services increased $0.2 million to $1.6 million for the year ended December 31, 2016. FATHOM™ service fees partially decreased as a result of the sale of Willow Valley, which operations represented $60,000 of such expenses2023 from $1.4 million for the year ended December 31, 2016 compared2022. The increase was primarily due to zero expenseincreased costs for billing software related to the additional connections period over period, cloud storage services, and billing distribution services as a result of additional customers.
Chemicals, consumables and supplies increased $0.2 million to $0.7 million for the year ended December 31, 2017. FATHOM™ service fees for the remaining operating utilities decreased $331,000, or 18.5%,2023 from $0.5 million for the year ended December 31, 2017 compared2022. The increase is primarily attributable to higher consumption driving the year ended December 31, 2016. The decrease in service feesneed for more chemicals, consumables and supplies, increased prices as a result of inflation, and the remaining operating utilities was driven by the renegotiationFarmers acquisition.
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General and Administrative – General and administrative costs include the day-to-day expenses of office operations, personnel costs, legal and other professional fees, insurance, rent, and regulatory fees. These costs decreased $260,000,increased $0.5 million, or 2.7%, for the year ended December 31, 2017 compared to the year ended December 31, 2016.
Deferred compensation expense decreased $477,000, or 26.5%3.1%, to $1.3$16.6 million for the year ended December 31, 20172023 compared to $1.8$16.1 million for the year ended December 31, 2016. The decrease was primarily related to the lower increase in the carrying value of our equity awards due to the change in stock price, which increased $0.26 for the year ended December 31, 2017 compared to an increase of $3.60 for the year ended December 31, 2016. The effect of the change in carrying value was partially offset by the vesting of the 2017 stock option grant for the year ended December 31, 2017.
Board compensation expense decreased $112,000, or 12.9%, to $754,000 for the year ended December 31, 2017 compared to $866,000 for the year ended December 31, 2016. The decrease is related to the unrealized gains on the deferred phantom units


("DPUs"), due to a lower increase in stock price for the year ended December 31, 2017 compared to the year ended December 31, 2016. This decrease was partially offset by increases in stock option expense associated with the 2016 option grant.2022.
Personnel related costs increased $109,000, or 3.9%, to $2.9 million for the year ended December 31, 2017 compared to $2.8 million for the year ended December 31, 2016. The increase was driven by an increase in salaries coupled with an increase in medical expenses for the year ended December 31, 2017 compared to the year ended December 31, 2016. The increase in salaries expense was primarily related to personnel changes due to becoming a U.S. public company.
Public company expenses increased $132,000, or 163.0%, to $213,000 for the year ended December 31, 2017 compared to $81,000 for the year ended December 31, 2016 due to becoming a U.S. public company in May 2016, with the year ended December 31, 2017 containing a full 12 months of expenses compared to eight months in 2016. Public company expenses were historically recorded at GWRC. Public company expenses primarily consist of listing fees, filing fees, and transfer agent expenses.
Franchise taxes increased $82,000, or 68.9%, to $200,000 for the year ended December 31, 2017 compared to $118,000 for the year ended December 31, 2016. The increase in franchise taxes is associated with GWRI (a Delaware corporation) becoming a U.S. public company which requires that we pay $200,000 in Delaware franchise tax each year, of which a pro rata amount of eight months was paid in 2016, compared to a full year in 2017.
Other Expense – Other expense totaled $3.4 million for the year ended December 31, 2017 compared to other expense of $9.6 million for the year ended December 31, 2016. The decrease of $6.2 million in other expense was primarily driven by a $6.7 million decrease in interest expense, associated with the June 2016 debt refinancing, combined with a $219,000 change in Other – related party income, associated with our investment in FATHOMTM, which were partially offset by a decrease in other income of $744,000, primarily related to the gain on the settlement of the Sonoran purchase liability recognized in the year ended December 31, 2016.
Interest expense decreased $6.7$1.1 million, or 56.8%, to $5.1 million for the year ended December 31, 2017 compared to $11.9 million for the year ended December 31, 2016. Interest expense decreased due to the June 2016 debt refinancing. As part of the refinancing, we paid $3.2 million in prepayment penalties and wrote off the remaining $2.2 million in capitalized loan fees related to the retired bonds during the year ended December 31, 2016. Additionally, interest expense was further reduced by approximately $865,000 due to reduced interest rates on the new notes.
Other – related party income increased $219,000 to income of $234,000 for the year ended December 31, 2017 compared to income of $15,000 for the year ended December 31, 2016. Other related party income includes royalty income based upon a percentage of certain FATHOM recurring revenue combined with the equity method gains and losses associated with our equity method investment in FATHOM. The change in other related party income was primarily driven by a $243,000 gain from the revaluation of our ownership interest in FATHOM in connection with FATHOM’s financing transaction in March 2017 (See Note 5 – “Equity Method Investment” to the condensed consolidated financial statements in Part II, Item 8 of this report) combined with a reduction of our share of FATHOM operating losses for the year ended December 31, 2017 compared to December 31, 2016.
Other income decreased $744,000 to $1.5 million for the year ended December 31, 2017 compared to $2.2 million for the year ended December 31, 2016. The decrease in other income is primarily related to the $954,000 gain on the settlement of the Sonoran purchase liability recognized in the year ended December 31, 2016. Partially offsetting the decrease was an increase in the Valencia earnout of $240,000 to $1.4 million for the year ended December 31, 2017 compared to $1.2 million for the year ended December 31, 2016. The Valencia earnout consists of $3,000 for each new water meter installed within Valencia’s prior service areas. This increase was primarily driven by accelerated growth in our former service territory. Other income was also affected by a $54,000 loss we recorded for the sale of Willow Valley for the year ended December 31, 2016.
Income Tax (Expense) Benefit – Income tax benefit of $0.6 million was recorded for the year ended December 31, 2017 compared to an income tax benefit of $1.3 million for the year ended December 31, 2016. The income tax benefit recorded is primarily related to the recording of the impacts of the TCJA, partially offset by the expense incurred due to pre-tax net income for the year ended December 31, 2017.
Net Income (Loss) – Our net income totaled $4.6 million for the year ended December 31, 2017 compared to a net loss of $2.5 million for the year ended December 31, 2016. The $7.1 million increase for the year ended December 31, 2017 compared to the year ended December 31, 2016 is primarily attributed to the $6.7 million reduction of interest expense, a $1.5 million operating income increase, a $240,000 increase in the Valencia earnout, a $204,000 change of our equity method investment, and a $0.7 million change in income taxes. Additionally, net income for the year ended December 31, 2016 included a $954,000 gain on the settlement of the Sonoran purchase liability.



Comparison of Results of Operations for the Years Ended December 31, 2016 and 2015
The following table summarizes our results of operations for the years ended December 31, 2016 and 2015 (in thousands):

 For the Year Ended December 31,
 2016 2015
Revenues$29,799
 $31,956
Operating expenses23,987
 25,429
Operating income5,812
 6,527
Total other expense(9,611) 35,459
Income (loss) before income taxes(3,799) 41,986
Income tax (expense) benefit1,287
 (20,623)
Net income (loss)$(2,512) $21,363
    
Basic earnings (losses) per common share$(0.13) $1.17
Diluted earnings (losses) per common share$(0.13) $1.17
Revenues – The following table summarizes our revenues for the years ended December 31, 2016 and 2015 (in thousands).
 For the Year Ended December 31,
 2016 2015
Water services$13,978
 $16,320
Wastewater and recycled water services15,740
 15,020
Unregulated revenues81
 616
Total revenues$29,799
 $31,956

Total revenues decreased $2.2 million, or 6.7%, for the year ended December 31, 2016 compared with the year ended December 31, 2015. The decrease in revenues was primarily related to the condemnation of the operations and assets of Valencia which occurred in July 2015 and the sale of Willow Valley in May of 2016, which together contributed revenue of $4.0 million for the year ended December 31, 2015 and $306,000 for the year ended December 31, 2016. The decrease related to the condemnation of Valencia and the sale of Willow Valley was partially offset by an increase in revenue for the remaining operating utilities, which increased $1.6 million, or 5.7%, for the year ended December 31, 2016 compared to the year ended December 31, 2015. The increase in revenue for the remaining operating utilities reflects the increase in rates related to Rate Decision No. 74364 in February 2014 combined with a 3.1% increase in active service connections (adjusted for the condemnation of the operations and assets of Valencia and the sale of Willow Valley) combined with an increase in consumption during the year ended December 31, 2016 compared to year ended December 31, 2015. This increase was partially offset by a $535,000 reduction in unregulated revenue.
Water Services – Water services revenues decreased $2.3 million, or 14.4%, to $14.0 million for the year ended December 31, 2016 compared to $16.3 million for the year ended December 31, 2015. The decrease is primarily due to the condemnation of the operations and assets of Valencia and the sale of Willow Valley, which contributed $4.0 million for the year ended December 31, 2015 and $306,000 for the year ended December 31, 2016. The decrease in water services revenue was partially offset by an increase in water services revenue for the remaining operating utilities of $1.4 million, or 11.4%, for the year ended December 31, 2016 compared to the year ended December 31, 2015.

Water services revenue based on consumption decreased $452,000, or 6.8%, to $6.2 million for the year ended December 31, 2016 compared to $6.7 million for the year ended December 31, 2015. The decrease in revenue was primarily driven by the condemnation of the assets and operations of Valencia and the sale of Willow Valley, which contributed $1.7 million for the year ended December 31, 2015 and $67,000 for the year ended December 31, 2016. The decrease in water service revenue related to the condemnation of Valencia and sale of Willow Valley was partially offset by an increase water service revenue for the remaining operating utilities, which increased $1.2 million, or 23.0%, to $6.2 million for the year ended December 31, 2016 compared to $5.0 million for the year ended December 31, 2015. The increase in water service revenue for the remaining operating


utilities is related to the onset of new rates in 2016 combined with an increase in active water connections and an increase in consumption compared to 2015.
Active water connections decreased 4.8% to 19,013 as of December 31, 2016 from 19,964 as of December 31, 2015 primarily as the result of the sale of Willow Valley. However, after adjusting to remove the active water service connections of Willow Valley, active connections increased 3.0% to 19,013 as of December 31, 2016 from 18,452 as of December 31, 2015.
Water consumption decreased 7.8% to 2.2 billion gallons for the year ended December 31, 2016 from 2.4 billion gallons for the year ended December 31, 2015. The decrease in water consumption was primarily driven by the condemnation of the operations and assets of Valencia and the sale of Willow Valley, which consumed 467 million gallons for the year ended December 31, 2015 and 17 million gallons for the year ended December 31, 2016. The water consumption for the remaining operating utilities increased 13.9% to 2.2 billion gallons for the year ended December 31, 2016 compared to 1.9 billion gallons for the year ended December 31, 2015. The increase in consumption can be attributed to the increase in active connections (in each case adjusting for the condemnation of the operations and assets of Valencia and the sale of Willow Valley) combined with an increase in average temperature and a decrease in precipitation for the year ended December 31, 2016 compared to the year ended December 31, 2015.
Water services revenue associated with the basic service charge decreased $1.8 million, or 19.0%17.3%, to $7.5 million for the year ended December 31, 20162023 compared to $9.2$6.4 million for the year ended December 31, 2015.2022. The decrease in basic water service revenue isincrease was primarily driven by the condemnationrelated salary and wage increases as a result of the operationsincreased personnel, higher medical expenses, and assetsa cost of Valencia and the sale of Willow Valley, which contributed $2.2living adjustment.
Information technology expenses increased $0.2 million, or 25.0%, to $1.0 million for the year ended December 31, 2015 and $235,000 for the year ended December 31, 2016. The decrease was partially offset by an increase in basic revenues for the remaining operating utilities, which increased $203,000, or 2.9%,2023 compared to $7.2$0.8 million for the year ended December 31, 2016 compared2022. The increase was substantially due to $7.0higher costs related to service agreements and software licenses.
Board compensation expense increased $0.2 million, or 41.1%, to $0.5 million for the year ended December 31, 2015, reflecting growth in total active connections as well as an increase in rates due2023 compared to Rate Decision No. 74364.
Wastewater and Recycled Water Services – Wastewater and recycled water services revenues increased $720,000, or 4.8%,$0.3 million for the year ended December 31, 20162022. The increase was primarily due to the change in our stock price during the year ended December 31, 2023 compared to the year ended December 31, 2015. The increase reflects the increase in rates related to Rate Decision No. 74364 as well as the increase of active wastewater connections, which increased 3.1% to 18,374 as of December 31, 2016 from 17,820 as of December 31, 2015.2022.
Recycled water revenue, which is based on the number of gallons delivered, increased $183,000,Regulatory expense decreased $0.3 million, or 35.9%76.7%, to $693,000$0.1 million for the year ended December 31, 20162023 compared to $510,000$0.4 million for the year ended December 31, 2015.2022. The recycled water revenue increase is a function of an increasedecrease was primarily attributable to expenses incurred related to the substantial rate case activity in rates and volume delivered. Recycled water rates increased 30% per Rate Decision No. 74364 compared to 2015. The volume of recycled water delivered2022 that did not occur in 2023.
Professional fees expenses decreased approximately 3$0.6 million, gallons, or 0.5%21.6%, to 635$2.0 million gallons for the year ended December 31, 2016 from 6392023 compared to $2.6 million gallons for the year ended December 31, 2015.2022. The decrease was primarily related to legal fees incurred for acquisition related matters during 2022 that did not occur in 2023.
Operating Expenses – The following table summarizes our operating expenses for the years ended December 31, 2016 and 2015 (in thousands):
 For the Year Ended December 31,
 2016 2015
Operations and maintenance$6,188
 $7,080
Operations and maintenance - related party1,853
 2,179
General and administrative9,667
 7,957
Depreciation6,279
 8,213
Total operating expenses$23,987
 $25,429
Operations and Maintenance – Operations and maintenance costsDeferred compensation expense decreased $892,000,$0.4 million, or 12.6%21.0%, to $1.2 million for the year ended December 31, 20162023 compared to $1.6 million for the year ended December 31, 2022. The decrease resulted primarily from vesting related expenses of restricted stock awards that occurred in 2022 and not in 2023 in addition to fully exhausted option expenses in August 2023, all partially offset by the change in the stock price impacting certain valuations during the year ended December 31, 2023 as compared to the year ended December 31, 2015. The decrease in operations and maintenance costs was primarily driven by the condemnation2022. Refer to Note 13 — “Deferred Compensation Awards” of the assets and operations of Valencia and the sale of Willow Valley.
Total personnel costs decreased $386,000, or 18.4%, for the year ended December 31, 2016 comparedNotes to the year ended December 31, 2015, primarily due to a decreaseConsolidated Financial Statements included in personnel related to the condemnationPart II, Item 8 of the operationsthis report for additional information.
Depreciation and assets of Valenciaamortization - Depreciation and the sale of Willow Valley, which contributed $534,000 for the year ended December 31, 2015 and $60,000 for the year ended December 31, 2016. This decrease in personnel expenses was partially offset by an increase of $88,000,amortization expense increased $1.5 million, or 5.7%, in personnel expenses of the remaining operating utilities for the year ended December 31, 2016 compared to the year ended December 31, 2015. Personnel expense for the remaining operating utilities increased due to an increase in salary and wages related to certain organizational changes for the year ended December 31, 2016 compared to the year ended December 31, 2015.


Utilities and power expense decreased $92,000, or 5.8%, for the year ended December 31, 2016 compared to the year ended December 31, 2015. Utilities and power expense decreased as a result of the condemnation of the operations and assets of Valencia and sale of Willow Valley, which contributed $222,000 for the year ended December 31, 2015 and $12,000 for the year ended December 31, 2016. The decrease in utilities expense was partially offset by an increase in the utility expense of the remaining operating utilities, which increased $117,000, or 8.6%, for the year ended December 31, 2016 compared to the year ended December 31, 2015. The increase in utilities expense is primarily related to an increase in consumption.
Property taxes decreased $272,000, or 13.0%, for the year ended December 31, 2016 compared to the year ended December 31, 2015. Property taxes primarily decreased due to the condemnation of the operations and assets of Valencia and the sale of Willow Valley, which contributed $210,000 for the year ended December 31, 2015 and zero for the year ended December 31, 2016. Property tax expense decreased for the remaining operating utilities by $61,000, or 3.3%, for the year ended December 31, 2016 compared to the year ended December 31, 2015. Property taxes for the remaining utilities decreased as a result of a change in property tax assessment in 2016 compared to 2015.  Property taxes for the year ended December 31, 2015 did not change significantly when compared to the year ended December 31, 2014.
Operations and Maintenance – Related Party – Operations and maintenance related party expenses are for service fees paid to FATHOM™ with respect to billing, customer service and other support provided to our regulated utilities. Service fees paid to FATHOM™ decreased $326,000, or 15.0%15.6%, to $1.9$11.4 million for the year ended December 31, 20162023, compared to $2.2$9.9 million for the year ended December 31, 2015. FATHOM™ service fees2022. The increase was primarily decreased as a resultdriven by increased depreciation due to the increase in fixed assets, $0.4 million of which was attributable to depreciation of the condemnationSouthwest Plant in Maricopa, Arizona. Approximately $0.2 million of the operations and assets of Valencia and the sale of Willow Valley, which contributed $475,000 in expensesdepreciation for the year ended December 31, 2015 and $60,0002023 was attributable to the Farmers acquisition.
Other Expense – Other expense totaled $1.4 million for the yearboth years ended December 31, 2016. This2023 and 2022. The increase of $0.1 million in other expense was related to a $0.1 million decrease was partiallyin income associated with Buckeye growth premiums as a result of fewer new meter connections in the area, an increase in interest expense of $0.1 million, and a $0.1 million increase in other expense, offset by an increase in service feesthe equity portion of allowance for the remaining operating utilities, which increased $89,000, or 5.2%, for the year ended December 31, 2016 compared to the year ended December 31, 2015. FATHOM™ service fees for the remaining operating utilities increased in relation to an increase in their active water connections combined with a consumer price index increase in the monthly charge pursuant to the services contract.
General and Administrative – General and administrative costs include the day-to-day expensesfunds used during construction of office operation, personnel costs, legal and other professional fees, insurance, rent, and regulatory fees. These costs increased $2.3 million, or 28.3%, to $10.2$0.3 million for the year ended December 31, 2016 compared to $8.0 million for the year ended December 31, 2015.  General and administrative costs decreased $852,000, or 9.7%, during the year ended December 31, 2015 compared to the year ended December 31, 2014.2023.
Personnel related costs decreased $670,000, or 19.6%, for the year ended December 31, 2016 compared to the year ended December 31, 2015. The 2016 decrease was driven by a non-recurring bonus of $591,000 paid in relation to closing of the condemnation of the operations and assets of Valencia in 2015. Excluding the non-recurring bonus, personnel related costs decreased $79,000, or 2.3%, primarily due to a decrease in medical expenses for the year ended December 31, 2016 compared to the year ended December 31, 2015.
Deferred compensation costs increased $1.1 million, or 158.7% for the year ended December 31, 2016 compared to the year ended December 31, 2015. Deferred compensation increased as a result of the change in our stock price, which increased $3.60 for the year ended December 31, 2016 compared to a U.S. Dollar adjusted stock price increase of $0.97 for the year ended December 31, 2015, combined with the continued vesting of outstanding phantom stock units ("PSUs") and stock appreciation rights ("SARs"). PSUs and SARs derive their value from the value of one outstanding share of stock. Deferred compensation is recorded upon the vesting of these awards. Outstanding vested units are revalued periodically based upon the change in unit price as derived from the change in stock price.
City of Maricopa memorandum of understanding fees increased $316,000 or 57.8%, to $863,000 for the year ended December 31, 2016 compared to $547,000 for the year ended December 31, 2015. Previously, we agreed to offset the cash payments associated with the license fees through December 31, 2015 with miscellaneous utility related services provided by us to the City of Maricopa. Beginning in January 2016, we began paying the City of Maricopa for the license fees calculated at 3% of revenues of Palo Verde and Santa Cruz. City of Maricopa memorandum of understanding fees for the year ended December 31, 2015 did not change significantly when compared to the year ended December 31, 2014.
Professional fees, which include legal and accounting costs, increased $49,000, or 3.6%, for the year ended December 31, 2016 compared to the year ended December 31, 2015. Professional fees increased primarily as a result of a $214,000 increase in legal expenses associated with being a U.S. publicly traded company, which expenses were historically recorded at GWRC, combined with an increase associated with the Private Letter Ruling. These increases were partially offset by a $165,000 decrease in accounting and other services, which decreased as part of a reduction in expenses related to audit and tax services combined with a reduction in certain other consulting arrangements.


Board compensation costs increased $1.0 million, or 259.2% for the year ended December 31, 2016 compared to the year ended December 31, 2015. The increase in board compensation is primarily related to $649,000 in stock option expense associated with the 2016 option grant for the year ended December 31, 2016 compared to zero for the year ended December 31, 2015.  Additionally, board compensation expense increased as a result of the change in stock price, which increased $3.60 for the year ended December 31, 2016 compared to the U.S. Dollar adjusted increase of $0.97 for the year ended December 31, 2015, combined with an increase in the number of deferred phantom units DPUs outstanding as of December 31, 2016 compared to December 31, 2015.
Miscellaneous expenses increased $210,000 or 85.4% for the year ended December 31, 2016 compared to the year ended December 31, 2015. This increase is primarily related to an increase in the taxes and fees associated with the completion of the U.S. IPO and our status as a U.S. publicly traded company, of which a portion of these expenses were historically recorded at GWRC.
Depreciation – Depreciation expense decreased by $1.9 million, or 23.5%, to $6.3 million for the year ended December 31, 2016. This decrease is primarily related to the condemnation of the operations and assets of Valencia and the sale of Willow Valley, which recorded depreciation of approximately $63,000 for the year ended December 31, 2016 and $1.4 million for the year ended December 31, 2015 in addition to certain assets reaching the end of their useful lives and, therefore, having been fully depreciated.
Other Income (Expense) – Other expense totaled a net $9.6 million for the year ended December 31, 2016 compared to net other income of $35.5 million for the year ended December 31, 2015. The change in other expense is primarily driven by the $43.0 million gain associated with the condemnation of the operations and assets of Valencia recorded in 2015 combined with a $3.6 million increase in interest expense in 2016. The increase in net expense in 2016 was partially offset by a $1.5 million increase in other income.
Interest expense increased 43.0% to $11.9 million for the year ended December 31, 2016 compared to $8.3 million for the year ended December 31, 2015. Interest expense increased due to the refinancing of debt that was completed in June of 2016. As part of the refinancing, we paid $3.2 million in prepayment penalties and wrote off the remaining $2.2 million in capitalized loan fees related to the retired bonds. These increases were partially offset by lower interest rate expense in the second half of 2016 related to the refinancing of our bonds in June 2016.
Other income increased to $2.2 million for the year ended December 31, 2016 compared to income of $767,000 for the year ended December 31, 2015. The increase in other income was primarily attributed to a $954,000 gain on the settlement of the Sonoran purchase liability. The Sonoran liability was originally due in June 2018, however, by accelerating the payoff of the liability, we were able to reduce the original liability of $3.8 million to $2.8 million. Additionally, other income includes approximately $1.2 million related to the Valencia earn out for the year ended December 31, 2016 compared to $624,000 for the year ended December 31, 2015, wherein we receive $3,000 for each new meter installed in the Valencia service area. These gains were partially offset by a $54,000 loss on sale of Willow Valley in May of 2016 combined with a reduction in other income related to the 2015 gain of $296,000 on proceeds received in relation to the sale of Loop 303 Contracts.
Income Tax (Expense) BenefitExpenseAn incomeIncome tax benefitexpense of $1.5$2.9 million was recorded for the year ended December 31, 20162023 compared to income tax expense of $20.6$0.9 million for the year ended December 31, 2015. The2022. During the year ended December 31, 2022, the Company recorded a tax benefit of approximately $0.7 million from the reversal of the regulatory liability related to Rate Decision No. 78622. Also contributing to the increase in income tax benefit is related to our current period losses.expense was higher pre-tax income for the year ended December 31, 2023.
Net LossIncomeOur net lossNet income totaled $2.9$8.0 million for the year ended December 31, 20162023 compared to a net income of $21.4$5.5 million for the year ended December 31, 2015.2022. The $24.2$2.5 million decrease forincrease was primarily attributable to growth in operating revenue as a result of escalated consumption and increased rates related to Rate Decision No. 78644, the year ended December 31, 2016 compared torecognition of $2.8 million of ICFA related revenue, and operating revenue of $1.1 million resulting from the year ended December 31, 2015 is primarily attributed to the $43.0 million gain on the condemnation of operations and assets of Valencia, net of a $20.2 million tax liability for the year ended December 31, 2015. Additionally, interest expense increased $3.6 million and deferred compensation and board compensation increased $2.1 million. Interest expense increased due to the expenses associated with our debt refinancing. Deferred compensation increased primarily due to an increasesFarmers acquisition in stock price, combined with option grants to members of the board. The amounts wereFebruary 2023, partially offset by an incomeincrease in operating expenses of approximately $1.8 million, higher depreciation expenses of $3.8 million, and increased tax benefitexpense of $1.5 million related to our current period losses.$1.9 million.

Outstanding Share Data
As of March 9, 2018,6, 2024, there were 19,631,26624,175,241 shares of ourthe Company’s common stock outstanding and optionsstock-based awards outstanding to acquire an additional 740,000425,884 shares of ourthe Company’s common stock outstanding.stock.

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Liquidity and Capital Resources


OurThe Company’s capital resources are provided by internally generated cash flows from operations as well as debt and equity financing. Additionally, ourits regulated utility subsidiaries receive advances and contributions from customers, home builders, and real estate developers to partially fund construction necessary to extend service to new areas. We use ourThe Company uses capital resources primarily to:
fund operating costs;
fund capital requirements, including construction expenditures;
pay dividends;
make debt and interest payments;
fund acquisitions; and
invest in new and existing ventures.pay dividends.
OurThe Company’s utility subsidiaries operate in rate-regulated environments in which the amount of new investment recovery may be limited. Such recovery will take place over an extended period of time because recovery through rate increases is subject to regulatory lag.
As of December 31, 2017, we have2023, the Company has no notable near-term cash expenditure or debt obligations.expenditures, other than the principal payments for its Series B senior secured notes in the amount of $1.9 million due in both June 2024 and December 2024. While specific facts and circumstances could change, we believethe Company believes that we have sufficientwith the cash on hand and the ability to draw on its $15.0 million revolving line of credit, it will be able to generate sufficient cash flows to meet ourits operating cash flow requirements and capital expenditure plan, as well as remain in compliance with ourits debt covenants, for at least the next twelve months.months and beyond.
In March 2014, wethe Company initiated a dividend program to declare and pay a monthly dividend. On November 9, 2017, we30, 2024, the Company announced a monthly dividend increase from $0.023060.02483 per share ($0.27672(0.29796 per share annually) to $0.0236250.02508 per share ($0.2835(0.30096 per share annually). Although we expectthe Company expects that monthly dividends will be declared and paid for the foreseeable future, the declaration of any dividends is at the discretion of ourthe Company’s board of directors and is subject to legal requirements and debt service ratio covenant requirements (see(refer to “—Senior Secured notes"Notes” and “—Revolving Credit Line”).
Cash from Operating Activities
Cash flows provided by operating activities are used for operating needs and to meet capital expenditure requirements. OurThe Company’s future cash flows from operating activities will be affected by economic utility regulation, infrastructure investment, growth in service connections, customer usage of water, compliance with environmental health and safety standards, production costs, weather, and seasonality.
For the year ended December 31, 2017, our2023, net cash provided by operating activities totaled $11.2approximately $25.4 million compared to $1.9$23.3 million for the year ended December 31, 2016.2022. The $9.3$2.1 million changeincrease in cash from operating activities iswas primarily driven by the increaseimprovement in operatingnet income and increased depreciation expense for the year ended December 31, 20172023 compared to the year ended December 31, 2016 coupled with a2022, as well as an increase in current liabilities for 2023 as compared to the prior year. All of which was partially offset by an overall decrease in interest expense duenoncurrent liabilities largely attributable to the June 2016 debt refinancing, decrease in payments made relating to accounts payable and other current liabilities, and increase inreduction of deferred income tax expense.revenue - ICFA resulting from revenue recognition during 2023 that did not occur during 2022.
For the year ended December 31, 2016, ourCash from Investing Activities
The net cash provided by operatingused in investing activities totaled $1.9 million compared to $4.2approximately $28.6 million for the year ended December 31, 2015. The $2.4 million change in cash from operating activities is primarily driven by an increase in net losses for the year ended December 31, 20162023 compared to the year ended December 31, 2015. This loss was primarily driven by the $3.2 million prepayment penalty on the retirement of our tax exempt bonds.
Cash Used In Investing Activities
Our net cash used in investing activities totaled $21.0$34.2 million for the year ended December 31, 2017 compared to $6.22022. The $5.6 million for the year ended December 31, 2016. The $14.8 million changedecrease in cash used in investing activities was primarily driven by an increasea decrease in capital expenditures of $12.3$11.7 million for the year ended December 31, 20172023 compared to the year ended December 31, 2016. In addition, cash provided by investing activities for the year ended December 31, 2016 included $2.3 million in cash proceeds from the sale of Willow Valley.
Our net cash used in investing activities totaled $6.2 million for the year ended December 31, 2016 compared to $52.0 million cash provided by investing activities for the year ended December 31, 2015. The $58.1 million change was primarily driven by $55.1 million in proceeds received in relation to the condemnation of the operations and assets of Valencia in 2015. In addition, capital expenditures increased $5.2 million to $8.6 million for the year ended December 31, 2016 compared to $3.4 million for the year ended December 31, 2015. These capital expenditures for the year ended December 31, 2016 were2022, partially offset by the $2.3$6.2 million cash paid for the acquisition of Farmers (net of cash acquired) in cash proceeds from the sale of Willow Valley.2023.


We continueThe Company continues to invest capital prudently in our existing, core service areas where we arethe Company is able to deploy ourthe Total Water Management model as service connections grow. Thisthis includes any required maintenance capital expenditures and the construction of new water and wastewater treatment and delivery facilities. Capital expenditures increased in 2017 as compared to recent years as a result of our decision to accelerate certain capital expenditures within our capital improvement plan related to the Private Letter Ruling (see “—Recent Events—Private Letter Ruling”). OurThe projected capital expenditures and other investments are subject to periodic review and revision to reflect changes in economic conditions and other factors. As a result, the Company may adjust capital expenditures to correspond with any substantial changes in demand for housing in service areas.
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Cash Used Infrom Financing Activities
Our
The net cash used inprovided by financing activities totaled $5.4$0.4 million for the year ended December 31, 2017,2023, a $18.7$4.6 million change, as compared to the $13.3$5.0 million in cash provided by financing activities for the year ended December 31, 2016.2022. This change was primarily driven by the refinancinga decrease of tax exempt bonds in 2016, wherein we repaid $106.7 million in tax exempt bonds with $115.0$12.1 million in proceeds from our two seriesthe sale of senior secured notes, combined with the releasestock and a $0.8 million decrease in advances in aid of $8.8construction, partially offset by an increase of $6.7 million in bond reserves associated with the refinancing.  Additionally, we generated $5.6other contributions and a $2.3 million increase in line of credit borrowings, net proceeds from our U.S. IPO. Proceedsof payments, for the year ended December 31, 2016 were partially offset by the $2.8 million payment to settle our Sonoran acquisition liability.  2023.
Our net cash provided by financing activities totaled $13.3 million for the year ended December 31, 2016, a $64.5 million change as compared to the $51.3 million in cash used in financing activities for the year ended December 31, 2015. This change was primarily driven by the refinancing of tax exempt bonds, wherein we repaid $106.7 million in tax exempt bonds with $115.0 million in proceeds from our two series of senior secured notes, combined with the release of $8.8 million in bond reserves associated with the refinancing. Additionally, we generated $5.5 million in net proceeds from our recently completed U.S. IPO. Proceeds received for the year ended December 31, 2016 were partially offset by the $2.8 million payment to settle our Sonoran acquisition liability, combined with $5.0 million in dividends paid. Cash used in financing activities for the year ended December 31, 2015 was primarily driven by $27.6 million in dividends paid and $21.7 million in loan repayments of which $21.3 million was associated with the retirement of the MidFirst loan.Debt
Senior Secured Notes
On June 24, 2016, wethe Company issued two series of senior secured notes with a total principal balance of $115.0 million at a blended interest rate of 4.55%. Series A carriesa principal balance of $28.8 million and bears an interest rate of 4.38% over a twelve-year term, with the principal payment due on June 15, 2028.2028 (the “Series A Notes”). Series B carries a principal balance of $86.3 million and bears an interest rate of 4.58% over a 20-year term.term, with the principal payment due on June 15, 2036 (the “Series B Notes”). The Series B isNotes were interest only for the first five years, with $1.9 million principal payments paid semiannually thereafter.thereafter beginning December 2021. The proceeds of the senior secured notesSeries A Notes and the Series B Notes were primarily used to refinance the existingCompany’s long-term tax exempt bonds, pursuant to an early redemption option at 103%, plus accrued interest, as a result of the Company’s U.S. IPO.initial public offering of its common stock in May 2016.
The senior secured notesSeries A Notes and the Series B Notes require the Company to maintain a debt service coverage ratio of consolidated EBITDA to consolidated debt service of at least 1.10 to 1.00. Consolidated EBITDA is calculated as net income plus depreciation and amortization, taxes, interest, and other non-cash charges net of non-cash income. Consolidated debt service is calculated as interest expense, principal payments, and dividend or stock repurchases. The senior secured notesSeries A Notes and the Series B Notes also contain a provision limiting the payment of dividends if the Company falls below a debt service ratio of 1.25. However, for the quarter endingended June 30, 2021 through the quarter ending March 31, 2024, the debt service ratio drops to 1.20. The debt service ratio increases to 1.25 for any fiscal quarter during the period from and after June 30, 2024. As of December 31, 2017,2023, the Company was in compliance with its financial debt covenants.covenants relating to the Series A Notes and the Series B Notes.
Additionally, on January 3, 2024, the Company issued $20.0 million aggregate principal amount of 6.91% Senior Secured Notes due on January 3, 2034 (the “6.91% Notes” and collectively with the Series A Notes and the Series B Notes, the “Senior Secured Notes”). The 6.91% Notes will accrue interest at 6.91% per annum from the date of issuance, payable semi-annually on January 3 and July 3 of each year, beginning on July 3, 2024, with a balloon payment due on January 3, 2034.
The 6.91% Notes require the Company to maintain a debt service coverage ratio of consolidated EBITDA to consolidated debt service of at least 1.10 to 1.00. The 6.91% Notes also contain a provision limiting the payment of dividends if the Company falls below a debt service coverage ratio of 1.20 for any fiscal quarter ended on or before June 15, 2024 and 1.25 for any fiscal quarter ended during the period from and after June 16, 2024.
The Senior Secured Notes are collateralized by a security interest in the Company’s equity interest in its subsidiaries, including all payments representing profits and qualifying distributions. The Senior Secured Notes also have certain restrictive covenants that limit, among other things, the Company’s ability to: create liens and other encumbrances; incur additional indebtedness; merge, liquidate or consolidate with another entity; dispose of or transfer assets; make distributions or other restricted payments; engage in certain affiliate transactions; and change the nature of the business.
Debt issuance costs as of December 31, 2023 and December 31, 2022 were $0.4 million and $0.5 million, respectively.
Revolving Credit Line
On April 30, 2020, the Company entered into an agreement with The Northern Trust, Company, an Illinois banking corporation (“Northern Trust”), which was initially for a two-year revolving line of credit up to $10.0 million with an maturity date of April 30, 2022. This credit facility, which may be used to refinance existing indebtedness, to acquire assets to use in and/or expand the Company’s business, and for general corporate purposes, initially bore an interest rate equal to the London Interbank Offered Rate (LIBOR) plus 2.00% and had no unused line fee.
The Company and Northern Trust have subsequently amended the credit facility agreement on multiple occasions (as amended, the “Northern Trust Loan Agreement”) to, among other things, (i) extend the scheduled maturity date to July 1,
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2025; (ii) increase the maximum principal amount available for borrowing to $15.0 million; (iii) replace the LIBOR interest rate provisions with provisions based on the Secured Overnight Financing Rate (SOFR); and (iv) add a quarterly facility fee equal to 0.35% of the average daily unused amount of the revolving line of credit.
Similar to the Senior Secured Notes, the Northern Trust Loan Agreement requires the Company to maintain a debt service coverage ratio of consolidated EBITDA to consolidated debt service of at least 1.10 to 1.00. The Northern Trust Loan Agreement also contains a provision limiting the payment of dividends if the Company falls below a debt service ratio of 1.25. However, for the quarter ended June 30, 2021 through the quarter ending March 31, 2024, the debt service ratio drops to 1.20. Additionally, the Northern Trust Loan Agreement contains certain restrictive covenants that limit, among other things, the Company’s ability to: create liens and other encumbrances; incur additional indebtedness; merge, liquidate or consolidate with another entity; dispose of or transfer assets; make distributions or other restricted payments (including dividends); engage in certain affiliate transactions; and change the nature of the business. The foregoing covenants are subject to various qualifications and limitations as set forth in the Northern Trust Loan Agreement. Pursuant to the Northern Trust Loan Agreement, the revolving credit facility is subject to certain customary events of default after which the revolving credit facility could be declared due and payable if not cured within the grace period or, in certain circumstances, could be declared due and payable immediately. Refer to Note 11 — “Debt” of the Notes to the Consolidated Financial Statements included in Part II, Item 8 of this report for additional information. As of December 31, 2023, the Company was in compliance with its financial debt covenants under the Northern Trust Loan Agreement.
As of December 31, 2023, the Company had outstanding borrowings of approximately $2.3 million under the revolving line of credit with Northern Trust. There were approximately $25,000 and $9,812 unamortized debt issuance costs as of December 31, 2023 and December 31, 2022, respectively.
Refer to Note 11 — “Debt” of the Notes to the Consolidated Financial Statements included in Part II, Item 8 of this report for additional information.
Other Financing Activity
On June 8, 2023, the Company entered into a securities purchase agreement for the issuance and sale by the Company of an aggregate of 230,000 shares of the Company’s common stock at a purchase price of $12.07 per share in an offering exempt from registration pursuant to Section 4(a)(2) of the Securities Act and Rule 506 promulgated thereunder. The Company received gross proceeds of approximately $2.8 million from the offering.
On August 1, 2022, the Company completed a public offering of 1,150,000 shares of common stock at a public offering price of $13.50 per share, which included 150,000 shares issued and sold to the underwriter following the exercise in full of its option to purchase additional shares of common stock. The Company received net proceeds of approximately $14.9 million from the offering after deducting underwriting discounts and commissions and offering expenses paid by the Company.
Insurance Coverage
We carryThe Company carries various property, casualty, and financial insurance policies with limits, deductibles, and exclusions consistent with industry standards. However, insurance coverage may not be adequate or available to cover unanticipated losses or claims. We areThe Company is self-insured to the extent that losses are within the policy deductible or exceed the amount of insurance maintained. Such losses could have a material adverse effect on ourthe Company’s short-term and long-term financial condition and the results of operations and cash flows.
Contractual Obligations

In the course of normal business activities, the Company enters into a variety of contractual obligations and commitments. Some result in direct obligations on the Company’s balance sheet while others are firm commitments or commitments based on uncertainties and undetermined execution times.
The following table summarizes the Company’s contractual cash obligations as of December 31, 2023 (in thousands):
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Payments Due By Period
TotalLess than 1 Year2 - 3 Years3 - 5 YearsMore than 5 Years
Long term debt obligations$125,221 $3,836 $7,682 $36,416 $77,287 
Interest on long-term debt (1)
$50,199 5,406 11,691 10,359 22,743 
Finance lease obligation$691 242 381 68 — 
Interest on capital lease$65 29 32 — 
Operating lease obligation$1,663 285 713 665 — 
Interest on operating lease$90 42 47 
Total (2)
$177,929 $9,840 $20,546 $47,513 $100,030 
(1) Interest on the long-term debt is based on the fixed rates of the Company’s Series A Notes and the Series B Notes.
(2) In addition to these obligations, the Company pays annual refunds on AIAC over a specific period of time based on operating revenues generated from developer-installed infrastructure. The refund amounts are considered an investment in infrastructure and eligible for inclusion in future rate base. These refund amounts are not included in the above table because the refund amounts and timing are dependent upon several variables, including new customer connections, customer consumption levels, and future rate increases, which cannot be accurately estimated. Portions of these refund amounts are payable annually over the next two decades, and amounts not paid by the contract expiration dates become nonrefundable and are transferred to CIAC.
Critical Accounting Policies, Judgments, and Estimates
The application of critical accounting policies is particularly important to ourthe Company’s financial condition and results of operations and provides a framework for management to make significant estimates, assumptions, and other judgments. Additionally, ourthe Company’s financial condition, results of operations, and cash flow are impacted by the methods, assumptions, and estimates used in the application of critical accounting policies. Although our management believes that these estimates, assumptions, and other judgments are appropriate, they relate to matters that are inherently uncertain and that may change in subsequent periods. Accordingly, changes in the estimates, assumptions, and other judgments applied to these accounting policies could have a significant impact on ourthe Company’s financial condition and results of operations as reflected in ourits financial statements.


Accounting for Rate Regulation

Because the Company’s subsidiaries are regulated businesses, the Company is subject to the authoritative guidance for accounting for the effects of certain types of regulation. Application of this guidance requires accounting for certain transactions in accordance with regulations adopted by the ACC. Utility companies defer costs and credits on the balance sheet as regulatory assets and liabilities when it is probable that those costs and credits will be recognized in the ratemaking process in a period different from the period in which they would have been reflected in income by an unregulated company. These deferred regulatory assets and liabilities are then reflected in the income statement in the period in which the same amounts are reflected in the rates charged for service.

When the Company’s regulated subsidiaries file rate cases, their capital assets, operating costs and other matters are subject to review, and disallowances may occur, and the Company may be required to write-off related regulatory assets that are not specifically recoverable and determine if other assets might be impaired. See Note 2 – “Regulatory Decision
and Related Accounting and Policy Changes” of the Notes to the Consolidated Financial Statements included in Part II,
Item 8 of this report for more information regarding the Company’s rate proceedings. Management continually evaluates the anticipated recovery, settlement or refund of regulatory assets, liabilities, and revenues subject to refund and provides for allowances and/or reserves that it believes to be necessary. In the event that management’s assessment as to the probability of the inclusion in the ratemaking process is incorrect, the associated regulatory asset or liability will be adjusted to reflect the change in assessment or the impact of regulatory approval of rates.

Income Taxes
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Estimation of income taxes includes an evaluation of the recoverability of deferred tax assets based on an assessment of the Company’s ability to utilize the underlying future tax deductions against future taxable income before they expire. The Company’s assessment is based upon existing tax laws and estimates of future taxable income. If the assessment of the Company’s ability to utilize the underlying future tax deductions changes, the Company would be required to recognize fewer of the tax deductions as assets, which would increase the income tax expense in the period in which the determination is made. Additionally, an evaluation of the recoverability of deferred tax gains is based on an assessment of the Company'sCompany’s ability to fully utilize the deferred tax gain before itsit expires. The Company'sCompany’s assessment is based upon the ability to acquire qualifying properties. If the assessment of the Company'sCompany’s ability to fully utilize the deferred tax gain changes, the Company would be required to recognize income tax expense in the period in which the deferred tax gain expires.
Acquisitions
Acquisitions are accounted for as a business combination under ASC 805, “Business Combinations” and the purchase price is allocated to the acquired utility assets and liabilities based on the acquisition-date fair values. Fair values are determined in accordance with ASC 820 “Fair Value Measurement,” which allows for the characteristics of the acquired assets and liabilities to be considered, particularly restrictions on the use of the asset and liabilities. Regulation is considered a restriction on the use of the assets and liabilities, as it relates to inclusion in rate base, and a fundamental input to measuring the fair value in a business combination. Substantially all of the Company’s operations are subject to the rate-setting authority of the ACC and are accounted for pursuant to accounting guidance for regulated operations under ASC 980, “Regulated Operations.” As such, the fair value of the acquired assets and liabilities subject to these rate-setting provisions approximates the pre-acquisition carrying values and does not reflect any net valuation adjustments.
In some acquisitions, the Company is required to pay the seller an amount for each new account established in the service area, up to an agreed upon aggregate amount, referred to as a growth premium. The obligation period of the growth premium varies and is based on the purchase agreement. The Company accounts for the growth premium as additional consideration to the purchase and the fair value of the growth premium liability is calculated using a discounted cash flow technique, which utilizes unobservable inputs developed by the Company using significant judgement in estimates and assumptions. Significant inputs used in the fair value calculation are follows: year of the first meter installation, total new accounts per year, years to complete full build out, and discount rate. While the Company uses the best available estimates and assumptions to accurately value assets acquired and liabilities assumed at the acquisition date, such estimates are inherently uncertain and subject to refinement. Events and circumstances may occur that may affect the accuracy or validity of such assumptions, estimates or actual results. Any adjustments subsequent to the conclusion of the acquisition’s measurement period or final determination of the values of assets acquired or liabilities assumed, whichever comes first, will be recorded in the Company’s Consolidated Statements of Operations.
Recent Accounting Pronouncements

A discussion of recently issued and recently issued but not yet adopted accounting pronouncements is included footnotein Note 1 – “Basis of Presentation, Corporate Transactions, Significant Accounting Policies, and Recent Accounting Pronouncements - Recent Accounting Pronouncements” of the Notes to the consolidated financial statements containedConsolidated Financial Statements included in Part II, Item 8 of this annual report on Form 10-K and is incorporated herein by reference.
Jumpstart Our Business Startups Act (the "JOBS Act") Accounting Election and Other Matters
We are an “emerging growth company,” as defined in the JOBS Act. Under the JOBS Act, emerging growth companies can elect to delay adopting new or revised accounting standards issued subsequent to the enactment of the JOBS Act until such time as those standards apply to private companies. We chose to take advantage of this extended transition provision. See “Risk Factors—Risks Related to Ownership of Our Common Stock—Our election to take advantage of the JOBS Act extended accounting transition period may make our financial statements more difficult to compare to other public companies” and “Risk Factors—Risks Related to the Ownership of Our Common Stock—Taking advantage of the reduced disclosure requirements applicable to emerging growth companies may make our common stock less attractive to investors” included in Part I, Item 1A of this Form 10-K, for additional information.
The Company historically accounted for stock appreciation rights (“SARs”) as liability compensatory awards under ASC 710, Compensation – General, valued using the intrinsic value method, as permitted by ASC 718, Compensation – Stock Compensation (“ASC 718”), for nonpublic entities. Upon becoming a public company, as defined in ASC 718, in the second quarter of 2016, the Company was required to change its methodology for valuing the SARs. While the SARs will continue to be remeasured at each quarterly reporting date, the SARs are required to be accounted for prospectively at fair value using a fair value pricing model, such as Black-Scholes. The Company recorded the impact of the change in valuation methods as a cumulative effect of a change in accounting principle, as permitted by ASC 250, Accounting Changes and Error Corrections. The effect of the change increased the SAR liability by $103,000 which was the difference in compensation cost measured using the intrinsic value method and the fair value method. An offsetting change to accumulated deficit in the consolidated balance sheet was recorded with the revaluation, net of $38,000 in taxes. Any future changes in fair value will be recorded as compensation expense in the consolidated statement of operations.
Off Balance Sheet Arrangements
As of December 31, 20172023 and 2016, we2022, the Company did not have any off-balance sheet arrangements.

Contractual Obligations
The following table summarizes our contractual cash obligations as of December 31, 2017 (in thousands):
   Payments Due By Period
 Total Less than 1 Year 1 - 3 Years 3 - 5 Years More than 5 Years
Long term debt obligations$115,064
 $8
 $18
 $5,757
 $109,281
Interest on long-term debt (2)
67,217
 5,212
 10,422
 10,288
 41,295
Operating lease obligations225
 124
 60
 41
 
FATHOM purchase obligations(3)
717
 717
 
 
 
Total (1)
$183,223
 $6,061
 $10,500
 $16,086
 $150,576



(1)In addition to these obligations, the Company pays annual refunds on advances in aid of construction over a specific period of time based on operating revenues generated from developer-installed infrastructure. The refund amounts are considered an investment in infrastructure and eligible for inclusion in future rate base. These refund amounts are not included in the above table because the refund amounts and timing are dependent upon several variables, including new customer connections, customer consumption levels, and future rate increases, which cannot be accurately estimated. Portions of these refund amounts are payable annually over the next two decades, and amounts not paid by the contract expiration dates become nonrefundable and are transferred to contributions in aid of construction.
(2)Interest on the long-term debt is based on the fixed rates of the Company’s senior secured notes.
(3)The Company entered into an agreement with FATHOM™ to replace a majority of its meter infrastructure in 2017, this project was completed in 2017, the final amount to be paid is reflective of finalizing contractual terms of the agreement. See Note 7 – “Transactions with Related Parties” of the Notes to the Consolidated Financial Statements included in Part II, Item 8 of this Form 10-K for additional information.


Item 7A. QUALITATIVE AND QUANTITATIVE DISCLOSURES ABOUT MARKET RISK
The Company is exposed to market risk associated with changes in commodity prices, equity prices, and interest rates. The Company uses fixed-rate long-term debt to reduce the risk from interest rate fluctuations. Although the Company’s long-term debt is based on fixed rates, changes in interest rates could impact the fair market valueNot applicable.

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Other than interest-related risks, the Company believes the risks associated with price increases for chemicals, electricity, and other commodities are mitigated by the Company’s ability over the long-term to recover its costs through rate increases to its customers, though such recovery is subject to regulatory lag. 

ITEM 8.FINANCIAL STATEMENTS AND SUPPLEMENTARY DATA.
ITEM 8.FINANCIAL STATEMENTS AND SUPPLEMENTARY DATA
INDEX TO CONSOLIDATED FINANCIAL STATEMENTS

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REPORT OF INDEPENDENT REGISTERED PUBLIC ACCOUNTING FIRM


To the shareholders and the Board of Directors of
Global Water Resources, Inc.

Opinion on the Financial Statements

We have audited the accompanying consolidated balance sheets of Global Water Resources, Inc. and subsidiaries (the "Company") as of December 31, 20172023 and 2016,2022, the related consolidated statements of operations, shareholders’shareholders' equity, and cash flows, for each of the threetwo years in the period ended December 31, 2017,2023, and the related notes (collectively referred to as the "financial statements"). In our opinion, the financial statements present fairly, in all material respects, the financial position of the Company as of December 31, 20172023 and 2016,2022, and the results of its operations and its cash flows for each of the threetwo years in the period ended December 31, 2017,2023, in conformity with accounting principles generally accepted in the United States of America.

Basis for Opinion

These financial statements are the responsibility of the Company's management. Our responsibility is to express an opinion on the Company's financial statements based on our audits. We are a public accounting firm registered with the Public Company Accounting Oversight Board (United States) (PCAOB) and are required to be independent with respect to the Company in accordance with the U.S. federal securities laws and the applicable rules and regulations of the Securities and Exchange Commission and the PCAOB.

We conducted our audits in accordance with the standards of the PCAOB. Those standards require that we plan and perform the audit to obtain reasonable assurance about whether the financial statements are free of material misstatement, whether due to error or fraud. The Company is not required to have, nor were we engaged to perform, an audit of its internal control over financial reporting. As part of our audits, we are required to obtain an understanding of internal control over financial reporting but not for the purpose of expressing an opinion on the effectiveness of the Company’s internal control over financial reporting. Accordingly, we express no such opinion.

Our audits included performing procedures to assess the risks of material misstatement of the financial statements, whether due to error or fraud, and performing procedures that respond to those risks. Such procedures included examining, on a test basis, evidence regarding the amounts and disclosures in the financial statements. Our audits also included evaluating the accounting principles used and significant estimates made by management, as well as evaluating the overall presentation of the financial statements. We believe that our audits provide a reasonable basis for our opinion.

Critical Audit Matter

The critical audit matter communicated below is a matter arising from the current-period audit of the financial statements that was communicated or required to be communicated to the audit committee and that (1) relates to accounts or disclosures that are material to the financial statements and (2) involved our especially challenging, subjective, or complex judgments. The communication of critical audit matters does not alter in any way our opinion on the financial statements, taken as a whole, and we are not, by communicating the critical audit matter below, providing a separate opinion on the critical audit matter or on the accounts or disclosures to which it relates.

Regulatory Matters - Impact of Rate Regulation on the Financial Statements — Refer to Note 2 to the financial statements

Critical Audit Matter Description

The Company’s regulated utilities are subject to rate regulation by the Arizona Corporation Commission (the “ACC”). The ACC has jurisdiction with respect to the rates charged to water and wastewater service customers in Arizona. Management has determined it meets the requirements under accounting principles generally accepted in the United States of America to prepare its financial statements applying the specialized rules to account for the effects of cost-based rate regulation. Accounting for the economics effects of rate regulation has a pervasive effect on the financial statements.

The ACC establishes rates designed to permit the recovery of the cost of service and a return on investment. Decisions to be made by the ACC in the future will impact the accounting for regulated operations, including decisions about the amount of
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allowable costs and return on invested capital included in rates and any refunds that may be required. While the Company has indicated it expects to recover costs from customers through regulated rates, there is a risk that the ACC will not approve (1) full recovery of the costs of providing utility service, or (2) full recovery of all amounts invested in the utility business and a reasonable return on that investment.

We identified the impact of rate regulation as a critical audit matter due to the significant judgments that underlie the Company’s regulatory account balances and disclosures and the high degree of subjectivity involved in assessing the impact of future regulatory orders on the financial statements. Management judgments include assessing the likelihood of (1) recovery in future rates of incurred costs, and (2) a refund to customers. Given that management’s accounting judgments are based on assumptions about the outcome of decisions by the ACC, auditing these judgments required specialized knowledge of accounting for rate regulation and the rate setting process due to its inherent complexities.

How the Critical Audit Matter Was Addressed in the Audit

Our audit procedures related to the uncertainty of future decisions by the ACC included the following, among others:

We read relevant regulatory orders and settlements issued by the ACC for the Company and other public utilities in Arizona, regulatory statutes, procedural memorandums, filings made by interveners and utilities, and other publicly available information to assess the likelihood of recovery in future rates or a future reduction in rates based on precedents of the ACC’s treatment of similar costs under similar circumstances. We evaluated the external information and compared such information to management’s regulatory asset and liability balances for completeness.
We obtained supporting documentation from management, as appropriate, regarding the likelihood of recovery in future rates or of a future reduction in rates not yet addressed in a regulatory order.
We evaluated the Company’s disclosures related to the impacts of rate regulation, including the balances recorded and regulatory developments.


/s/ DELOITTE & TOUCHE LLP
Phoenix,
Tempe, Arizona
March 9, 20186, 2024


We have served as the Company's auditor since 2003.





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GLOBAL WATER RESOURCES, INC.
CONSOLIDATED BALANCE SHEETSSHEET
(in thousands, except share and per share amounts)
December 31, 2017 December 31, 2016
December 31, 2023December 31, 2023December 31, 2022
ASSETS   
PROPERTY, PLANT AND EQUIPMENT: 
  
Property, plant and equipment289,051
 273,366
PROPERTY, PLANT AND EQUIPMENT:
PROPERTY, PLANT AND EQUIPMENT:
Land
Land
Land
Depreciable property, plant and equipment
Construction work-in-progress
Other
Less accumulated depreciation(75,592) (72,877)
Net property, plant and equipment213,459
 200,489
CURRENT ASSETS:   
Cash and cash equivalents5,248
 20,498
Accounts receivable — net1,528
 1,471
Due from affiliates430
 333
Accrued revenue1,759
 1,619
Prepaid expenses and other current assets700
 819
Cash and cash equivalents
Cash and cash equivalents
Accounts receivable, net
Customer payments in-transit
Unbilled revenue
Taxes, prepaid expenses and other current assets
Total current assets9,665
 24,740
OTHER ASSETS:   
Intangible assets — net12,772
 12,772
Regulatory asset1,871
 110
Bond service fund and other restricted cash436
 228
Equity method investment345
 480
Goodwill
Goodwill
Goodwill
Intangible assets, net
Regulatory assets
Restricted cash
Right-of-use assets
Other noncurrent assets20
 
Total other assets
Total other assets
Total other assets15,444
 13,590
TOTAL ASSETS238,568
 238,819
LIABILITIES AND SHAREHOLDERS' EQUITY   
LIABILITIES AND SHAREHOLDERS’ EQUITY
CURRENT LIABILITIES:
CURRENT LIABILITIES:
CURRENT LIABILITIES:   
Accounts payable321
 1,791
Accounts payable
Accounts payable
Accrued expenses7,252
 7,602
Deferred revenue
 1
Customer and meter deposits1,395
 1,482
Long-term debt and capital leases — current portion8
 25
Customer and meter deposits
Customer and meter deposits
Long-term debt, current portion
Leases, current portion
Total current liabilities8,976
 10,901
NONCURRENT LIABILITIES:   
Long-term debt and capital leases114,363
 114,317
Deferred regulatory gain - ICFA19,746
 19,740
Regulatory liability8,463
 7,859
Line of credit
Line of credit
Line of credit
Long-term debt
Long-term lease liabilities
Deferred revenue - ICFA
Regulatory liabilities
Advances in aid of construction62,725
 61,996
Contributions in aid of construction — net4,425
 4,585
Contributions in aid of construction, net
Deferred income tax liabilities, net3,114
 2,585
Acquisition liability934
 934
Acquisition liabilities
Other noncurrent liabilities962
 913
Total noncurrent liabilities214,732
 212,929
Total liabilities223,708
 223,830
Commitments and contingencies (see Note 13)
 
SHAREHOLDERS' EQUITY:   
Common stock, $0.01 par value, 60,000,000 shares authorized; 19,631,266 and 19,581,266 shares issued as of December 31, 2017 and December 31, 2016, respectively196
 196
Commitments and contingencies (Refer to Note 16)Commitments and contingencies (Refer to Note 16)
SHAREHOLDERS’ EQUITY:
Common stock, $0.01 par value, 60,000,000 shares authorized; 24,492,918 and 24,095,139 shares issued as of December 31, 2023 and December 31, 2022, respectively.
Common stock, $0.01 par value, 60,000,000 shares authorized; 24,492,918 and 24,095,139 shares issued as of December 31, 2023 and December 31, 2022, respectively.
Common stock, $0.01 par value, 60,000,000 shares authorized; 24,492,918 and 24,095,139 shares issued as of December 31, 2023 and December 31, 2022, respectively.
Treasury stock, 317,677 and 224,093 shares at December 31, 2023 and December 31, 2022, respectively.
Paid in capital14,288
 18,968
Retained earnings/(accumulated deficit)376
 (4,175)
Total shareholders' equity14,860
 14,989
TOTAL LIABILITIES AND SHAREHOLDERS' EQUITY238,568
 238,819
Retained earnings
Total shareholders’ equity
TOTAL LIABILITIES AND SHAREHOLDERS’ EQUITY
See accompanying notes to the consolidated financial statements

-60-


GLOBAL WATER RESOURCES, INC.
CONSOLIDATED STATEMENTS OF OPERATIONS
(in thousands, except share and per share amounts)
 Year Ended December 31,
 2017 2016 2015
REVENUES:     
Water services$14,367
 $13,978
 $16,320
Wastewater and recycled water services16,765
 15,740
 15,020
Unregulated revenues76
 81
 616
Total revenues31,208
 29,799
 31,956
      
OPERATING EXPENSES:     
Operations and maintenance6,087
 6,188
 7,080
Operations and maintenance - related party1,462
 1,853
 2,179
General and administrative9,407
 9,667
 7,957
Depreciation6,908
 6,279
 8,213
Total operating expenses23,864
 23,987
 25,429
OPERATING INCOME7,344
 5,812
 6,527
      
OTHER INCOME (EXPENSE):     
Interest income19
 18
 11
Interest expense(5,125) (11,866) (8,299)
Gain on condemnation of Valencia
 
 42,983
Other1,478
 2,222
 767
Other - related party234
 15
 (3)
Total other income (expense)(3,394) (9,611) 35,459
      
INCOME (LOSS) BEFORE INCOME TAXES3,950
 (3,799) 41,986
INCOME TAX BENEFIT (EXPENSE)601
 1,287
 (20,623)
NET INCOME (LOSS)$4,551
 $(2,512) $21,363
      
Basic earnings (loss) per common share$0.23
 $(0.13) $1.17
Diluted earnings (loss) per common share$0.23
 $(0.13) $1.17
Dividends declared per common share$0.28
 $0.26
 $1.43
      
Weighted average number of common shares used in the determination of:     
Basic19,605,239
 19,146,534
 18,297,504
Diluted19,644,768
 19,146,534
 18,297,504
Year Ended December 31,
20232022
REVENUES:
Water services$24,860 $20,885 
Wastewater and recycled water services25,382 23,843 
Unregulated revenues2,786 — 
Total revenues53,028 44,728 
OPERATING EXPENSES:
Operations and maintenance12,669 10,889 
General and administrative16,636 16,130 
Depreciation and amortization11,437 9,890 
Total operating expenses40,742 36,909 
OPERATING INCOME12,286 7,819 
OTHER INCOME (EXPENSE):
Interest income52 65 
Interest expense(4,882)(4,759)
Allowance for equity funds used during construction981 723 
Other, net2,417 2,592 
Total other expense(1,432)(1,379)
INCOME BEFORE INCOME TAXES10,854 6,440 
INCOME TAX EXPENSE(2,872)(934)
NET INCOME$7,982 $5,506 
Basic earnings per common share$0.33 $0.24 
Diluted earnings per common share$0.33 $0.24 
Dividends declared per common share$0.30 $0.30 
Weighted average number of common shares used in the determination of:
Basic24,044,950 23,172,733 
Diluted24,129,542 23,332,356 
 
See accompanying notes to the consolidated financial statements




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GLOBAL WATER RESOURCES, INC.
CONSOLIDATED STATEMENTS OF SHAREHOLDERS’ EQUITY
(in thousands, except share and per share amounts)

 Shares Common Stock Treasury Stock Paid-in Capital 
Retained Earnings/(Accumulated
Deficit)
 Total Equity
BALANCE - December 31, 201418,239,441
 $2
 $
 $50,639
 $(22,961) $27,680
Dividend declared $1.43 per share
 
 
 (27,607) 
 (27,607)
Deemed distribution to related party90,007
 
 
 (909) 
 (909)
Share repurchase(87,702) 
 
 (464) 
 (464)
Net Income
 
 
 
 21,363
 21,363
BALANCE - December 31, 201518,241,746
 $2
 $
 $21,659
 $(1,598) $20,063
Net proceeds from sale of stock1,339,520
 281
 
 5,258
 
 5,539
Dividend declared $0.26 per share
 
 
 (5,042) 
 (5,042)
Merger of GWRC
 
 (87) (2,365) 
 (2,452)
Retirement of treasury shares
 (87) 87
 
 
 
Deemed distribution to related party
 
 
 (648)   (648)
Stock compensation
 
 
 106
 
 106
Cumulative effect of change in accounting principle
 
 
 
 (65) (65)
Net loss
 
 
 
 (2,512) (2,512)
BALANCE - December 31, 201619,581,266
 $196
 $
 $18,968
 $(4,175) $14,989
Dividend declared $0.28 per share
 
 
 (5,404) 
 (5,404)
Merger of GWRC
 
 
 53
 
 53
Stock option exercise50,000
 
 
 375
 
 375
Stock compensation
 
 
 296
 
 296
Net income
 
 
 
 4,551
 4,551
BALANCE - December 31, 201719,631,266
 $196
 $
 $14,288
 $376
 $14,860
Common Stock SharesCommon StockTreasury Stock SharesTreasury StockPaid-in CapitalRetained EarningsTotal Equity
BALANCE - December 31, 202122,832,013 $228 (182,445)$(2)$29,803 $— $30,029 
Dividend declared $0.30 per share— — — — (1,383)(5,506)(6,889)
Issuance of Common Stock1,150,000 11 — — 14,782 — 14,793 
Treasury stock— — (41,648)— 304 — 304 
Stock option exercise113,126 — — — 22 — 22 
Stock compensation— — — — 629 — 629 
Net income— — — — — 5,506 5,506 
BALANCE - December 31, 202224,095,139 239 (224,093)(2)44,157 — 44,394 
Dividend declared $0.30 per share— — — — — (7,185)(7,185)
Issuance of Common Stock230,000 — — 2,727 — 2,728 
Stock option exercise167,779 — (93,584)— 239 — 239 
Stock compensation— — — — 462 — 462 
Net income— — — — — 7,982 7,982 
BALANCE - December 31, 202324,492,918 240 (317,677)(2)47,585 797 48,620 
 
See accompanying notes to the consolidated financial statements

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GLOBAL WATER RESOURCES, INC.
CONSOLIDATED STATEMENTS OF CASH FLOWS
(in thousands)
 Year Ended December 31,
 2017 2016 2015
CASH FLOWS FROM OPERATING ACTIVITIES: 
  
  
Net income (loss)$4,551
 $(2,512) $21,363
Adjustments to reconcile net income (loss) to net cash provided by operating activities: 
  
  
Deferred compensation1,550
 2,234
 798
Depreciation6,908
 6,279
 8,213
Write-off of debt issuance costs
 2,165
 282
Amortization of deferred debt issuance costs and discounts44
 428
 204
Gain on condemnation of Valencia
 
 (42,983)
Gain on sale of Loop 303 contracts
 
 (296)
Loss on sale of Willow Valley
 54
 176
Loss on equity investment136
 340
 329
Other gains
 (978) 
Provision for doubtful accounts receivable128
 70
 69
Deferred income tax expense (benefit)529
 (1,408) 20,561
Changes in assets and liabilities, net of acquisition related purchase accounting adjustments: 
  
  
Accounts receivable(179) (409) 125
Other current assets(116) (415) (2,241)
Accounts payable and other current liabilities(1,247) (4,087) (2,502)
Other noncurrent assets(1,763) 117
 147
Other noncurrent liabilities615
 17
 
Net cash provided by operating activities11,156
 1,895
 4,245
      
CASH FLOWS FROM INVESTING ACTIVITIES: 
  
  
Capital expenditures(20,885) (8,588) (3,355)
Proceeds from the condemnation of Valencia
 
 55,107
Cash received from the sale of Loop 303 contracts
 
 296
Cash advance to related party
 
 (12,745)
Repayment of related party cash advance
 
 12,745
Proceeds from the sale of Willow Valley
 2,254
 
Withdrawals (deposits) of restricted cash, net(208) 154
 (70)
Other cash flows from investing activities95
 13
 (6)
Net cash provided by (used in) investing activities(20,998) (6,167) 51,972
      
CASH FLOWS FROM FINANCING ACTIVITIES: 
  
  
Dividends paid(5,399) (5,036) (27,607)
Advances in aid of construction574
 346
 357
Proceeds from stock option exercise375
 
 
Principal payments under capital lease(79) (378) (99)
Refunds of advances for construction(854) (794) (975)
Loan borrowings
 115,000
 
Loan repayments(5) 
 (21,719)
Repayments of bond debt
 (106,695) (1,775)
Proceeds withdrawn from bond service fund
 8,825
 1,001
Proceeds from sale of stock
 8,372
 
Share repurchase
 
 (464)
Payment of Sonoran acquisition liability
 (2,800) 
Debt issuance costs paid(20) (760) 
Payments of offering costs for sale of stock
 (2,823) 
Net cash provided by (used in) financing activities(5,408) 13,257
 (51,281)
INCREASE (DECREASE) IN CASH AND CASH EQUIVALENTS(15,250) 8,985
 4,936
CASH AND CASH EQUIVALENTS — Beginning of period20,498
 11,513
 6,577
CASH AND CASH EQUIVALENTS – End of period$5,248
 $20,498
 $11,513
Year Ended December 31,
20232022
CASH FLOWS FROM OPERATING ACTIVITIES:
Net income7,982 $5,506 
Adjustments to reconcile net income to net cash provided by operating activities:
Deferred compensation1,325 1,529 
Depreciation and amortization11,437 9,889 
Right of use amortization324 182 
Amortization of deferred debt issuance costs and discounts44 44 
(Gain) Loss on disposal of fixed assets(63)
Provision for credit losses68 103 
Deferred income tax expense2,394 1,367 
Changes in assets and liabilities
Accounts receivable(702)(248)
Other current assets(292)210 
Accounts payable and other current liabilities(635)(1,830)
Other noncurrent assets312 387 
Other noncurrent liabilities3,199 6,193 
Net cash provided by operating activities25,393 23,336 
CASH FLOWS FROM INVESTING ACTIVITIES:
Capital expenditures(22,312)(33,984)
Cash paid for acquisitions, net of cash acquired(6,246)(180)
Other cash flows from investing activities(40)(24)
Net cash used in investing activities(28,598)(34,188)
CASH FLOWS FROM FINANCING ACTIVITIES:
Dividends paid(7,185)(6,889)
Advances in aid of construction1,510 2,344 
Refunds of advances for construction(1,171)(1,140)
Proceeds from stock option exercise
Payments for taxes related to net shares settlement of equity awards(373)(585)
Principal payments under finance lease(525)— 
Line of credit borrowings, net2,315 — 
Loan borrowings260 — 
Loan repayments(29)259 
Repayments of bond(3,833)(3,833)
Proceeds from sale of stock2,748 14,812 
Payments of offering costs for sale of stock(20)— 
Other contributions6,700 — 
Net cash provided by financing activities406 4,971 
INCREASE IN CASH, CASH EQUIVALENTS, AND RESTRICTED CASH(2,799)(5,881)
CASH, CASH EQUIVALENTS, AND RESTRICTED CASH — Beginning of period7,562 13,443 
CASH, CASH EQUIVALENTS, AND RESTRICTED CASH – End of period4,763 7,562 
 
See accompanying notes to the consolidated financial statements



Supplemental disclosure of cash flow information:
Year Ended December 31,
20232022
Cash and cash equivalents$3,087 $6,561 
Restricted Cash1,676 1,001 
Total cash, cash equivalents, and restricted cash$4,763 $7,562 
-63-

GLOBAL WATER RESOURCES, INC.
Notes to the Consolidated Financial Statements
1.1. DESCRIPTION OF BUSINESS, BASIS OF PRESENTATION, CORPORATE TRANSACTIONS, SIGNIFICANT ACCOUNTING POLICIES, AND RECENT ACCOUNTING PRONOUNCEMENTS
Description of Business
Global Water Resources, Inc. (the “Company”, “GWRI”, “we”, “us”, or “GWRI”“our”) is a water resource management company that owns, operates, and manages twenty-nine water, wastewater, and recycled water utilitiessystems in strategically located communities, principally in metropolitan Phoenix and Tucson, Arizona. GWRI seeks to deploy an integrated approach, which the Company refers to as “Total Water Management,” a term used to mean managing the entire water cycle by owning and operating the water, wastewater, and recycled water utilities within the same geographic areas in order to both conserve water and maximize its total economic and social value. GWRI uses Total Water Management to promote sustainable communities in areas where the expectation is for growth to outpace the existing potable water supply. The Company’s model focuses on the broad issues of water supply and scarcity and applies principles of water conservation through water reclamation and reuse. The basic premise is that the world’s water supply is limited and yet can be stretched significantly through effective planning, the use of recycled water, and by providing individuals and communities resources that promote wise water usage practices.
GWRI currently owns nine water and wastewater utilities in strategically targeted communities in metropolitan Phoenix. GWRI currently servesServing more than 51,00082,000 people in approximately 20,00032,000 homes within our 336the Company’s 408 square miles of certificated service areas which are serviced by five wholly-owned regulated operating subsidiaries as of December 31, 2017. Approximately 98.8%2023, the Company provides water and wastewater utility services under the regulatory authority of the Company’sArizona Corporation Commission (“ACC”). Approximately 89.3% of the active service connections are customers of ourthe Company’s Global Water - Santa Cruz Water Company, Inc. (“Santa Cruz”) and Global Water - Palo Verde Utilities Company, Inc. (“Palo Verde”) utilities, which are located within a single service area. GWRI has grown significantly since its formation in 2003, with total revenues increasing from $4.9 million in 2004 to $31.2 million in 2017, and total service connections increasing from 8,113 as of December 31, 2004 to 39,618 as of December 31, 2017, with regionally planned service areas large enough to serve approximately two million service connections.
Basis of Presentation and Principles of Consolidation
The Company'sCompany’s consolidated financial statements have been prepared in accordance with accounting principles generally accepted in the United States of America ("U.S. GAAP"(“GAAP”) and include the accounts of GWRIthe Company and its subsidiaries. All significant intercompany account balances and transactions have been eliminated in consolidation.
The Company prepares its financial statements in accordance with the rules and regulations of the Securities and Exchange Commission ("SEC"(“SEC”). The preparation of the financial statements in conformity with U.S. GAAP requires management to make estimates and assumptions that affect the reported amounts of assets and liabilities and disclosure of contingent assets and liabilities at the date of the financial statements and the reported amounts of income and expenses during the reporting period. Actual results could differ from those estimates. The U.S. dollar is the Company’s reporting currency and functional currency.
The Company qualifies as an “emerging growth company”, as defined in the Jumpstart Our Business Startups Act of 2012 (the “JOBS Act”), under the rules and regulations of the SEC. An emerging growth company may take advantage of specified reduced reporting and other requirements that are otherwise applicable generally to public companies. The Company has elected to take advantage of these provisions for up to five years or such earlier time that the Company is no longer an emerging growth company. The Company has elected to take advantage of some of the reduced disclosure obligations regarding financial statements. Also, as an emerging growth company, the Company can elect to delay adopting new or revised accounting standards issued subsequent to the enactment of the JOBS Act until such time as those standards apply to private companies. The Company has chosen to take advantage of this extended accounting transition provision.
Certain prior period information has been adjusted to conform to the current year presentation to reflect a 100.68 to 1.00 stock split effectuated on April 28, 2016. All share and per share amounts presented in these financial statements have been retrospectively adjusted to reflect the impact of the stock split.


Corporate Transactions
Sale
Private Placement Offering of certain MXA and WMA contracts 6.91% Senior Secured Notes
In September 2013,On October 26, 2023, the Company sold its Wastewater Facilities Main Extension Agreements (“MXA”) and Offsite Water Management Agreements (“WMA")entered into a note purchase agreement for the contemplated Loop 303 service area along with their related rights and obligations to EPCOR Water Arizona Inc. (“EPCOR”) (collectively the “Transferissuance of Project Agreement”, or “Loop 303 Contracts”).an aggregate principal amount of $20 million of 6.91% Senior Secured Notes due on January 3, 2034. Pursuant to the Transfer of Project Agreement, EPCOR agreed to pay GWRI approximately $4.1 million over a multi-year period. As partterms of the consideration, GWRI agreednote purchase agreement, the Company issued the notes on January 3, 2024.
Private Placement Offering of Common Stock
On June 8, 2023, the Company entered into a securities purchase agreement for the issuance and sale by the Company of an aggregate of 230,000 shares of the Company’s common stock at a purchase price of $12.07 per share in an offering exempt from registration pursuant to complete certain engineering work requiredSection 4(a)(2) of the Securities Act of 1933, as amended (the “Securities Act”), and Rule 506 promulgated thereunder. The Company received gross proceeds of approximately $2.8 million from the offering. One of the Company’s directors purchased an aggregate of 30,000 shares of common stock in the WMAs, which work had been completed prior to Januaryoffering at the purchase price.
Public Offering of Common Stock
On August 1, 2015. As the engineering work has been completed,2022, the Company effectively has no further obligations undercompleted a public offering of 1,150,000 shares of common stock at a public offering price of $13.50 per share, which included 150,000 shares issued and sold to the WMAs,underwriter following the MXAs, exercise in full of its option to purchase additional shares of common stock. The Company received net proceeds of approximately $14.9 million from the offering after deducting underwriting discounts and commissions and offering expenses paid by the Company. Certain of the Company’s directors and/or their affiliates purchased an aggregate of 652,000 shares of common stock at the Transferpublic offering price.
Farmers Acquisition
On February 1, 2023, the Company acquired all of Project Agreement. Prior to January 1,the equity of Farmers Water Co. (“Farmers”), an operator of a water utility with service area in Pima County, Arizona. The acquisition added approximately 3,300 active water service connections and approximately 21.5 square miles of service area in Sahuarita, Arizona and the surrounding unincorporated area of Pima County at the time of the acquisition.
-64-

Stipulated Condemnation of the Operations and Assets of Valencia Water Company, Inc.
On July 14, 2015, the Company had received $2.8 million of proceeds and recognized income of approximately $3.3 million within other income (expense) inclosed the statement of operations related to the gain on sale of these agreements and the proceeds received prior to January 1, 2015 for engineering work required in the WMAs. The Company received additional proceeds of approximately $296,000 in April 2015 and recognized those amounts as income at that time. Receipt of the remaining $1.0 million of proceeds will be recorded as additional income over time as certain milestones are met between EPCOR and the developers/landowners.

Stipulated condemnation of Valencia
On March 17, 2015, the Company reached a settlement agreement for a stipulated condemnation ofto transfer the utility operating asoperations and assets of Valencia Water Company, Inc. (“Valencia”) to the City of Buckeye (“Buckeye”), which was approved by Buckeye's City Council on March 19, 2015 and by the Maricopa County Superior Court on June 9, 2015. On July 14, 2015, the Company closed the stipulated condemnation of the operations and assets of Valencia with Buckeye. Terms of the condemnation were agreed upon through a settlement agreement in March 2015, pursuant to whichand stipulated final judgment of condemnation wherein the City of Buckeye acquired all the operations and assets of Valencia and assumed operationsoperation of the utility upon close. The City of Buckeye paid the Company $55.0 million at close, plus an additional $108,000 in working capital adjustments. As a result of the transaction, the Company recorded a gain of $43.0 million before tax liability of $20.2 million during the third quarter of 2015. Buckeye will alsois obligated to pay the Company a growth premium equal to $3,000 for each new water meter installed within Valencia'sValencia’s prior service areas in the City of Buckeye, for a 20-year period ending December 31, 2034, subject to a maximum payout of $45$45.0 million over the term of the agreement. ForThe Company received growth premiums of $2.4 million and $2.5 million for the years ended December 31, 2017, 2016,2023 and 2015, the Company recognized $1.42022, respectively, and has received an aggregate of $10.7 million $1.2 million, and $624,000, respectively, in other income within the consolidated financial statements relatedgrowth premiums to thedate. The growth premium.
In consideration of the Financial Accounting Standards Board’s (“FASB”) Accounting Standards Codification (“ASC”) 205-20-45-1, Presentation of Financial Statements – Discontinued Operations, the condemnation of Valencia transaction did not meet the criteria of discontinued operations. As the transaction did not change the services provided or the mannerpremiums are included in which the Company operates, it was determined the transaction did not represent a strategic shift and therefore did not qualify for presentation as a discontinued operation.
Sale of Willow Valley Water Co., Inc.
On March 23, 2015, the Company reached an agreement to sell the operations and assets of Willow Valley Water Company, Inc. (“Willow Valley”) to EPCOR. EPCOR purchased the operations, assets, and rights used by Willow Valley to operate the utility system for $2.3 million. The transaction was approved by the Arizona Corporation Commission (“ACC”) on March 10, 2016, and the transaction closed on May 9, 2016.
Per ASC 360-10-45-9, Impairment and Disposal of Long-Lived Assets, the assets and liabilities of Willow Valley were determined to meet the criteria to be classified as held for sale beginning with our March 31, 2015 consolidated financial statements. The criteria utilized to make this determination were: (i) management had the authority and had entered into an agreement to sell the assets of Willow Valley; (ii) the assets and liabilities were available for immediate sale in their present condition; (iii) the approval from the ACC was probable within the next year; (iv) a reasonable price had been agreed upon; and (v) it was unlikely that significant changes to the agreement would occur prior to approval. In consideration of ASC 205-20-45-1, the Willow Valley transaction did not meet the criteria for discontinued operations as the transaction did not change the services provided nor the manner in which the Company operates. Therefore, it was determined the transaction did not represent a strategic shift. A loss of $176,000 was recorded in other expense during the first quarter of 2015, when the assets and liabilities were classified as held for sale, to adjust the carrying value of the assets to the agreed upon fair value less cost to sell. An additional loss of $54,000 was recognized upon close of the sale of Willow Valley in the second quarter of 2016.


Merger with GWR Global Water Resources Corp. (“GWRC”)
On May 3, 2016, the Company completed the merger of GWRC into GWRI. At the time of the merger, GWRC ceased to exist as a British Columbia corporation and the Company continued as the surviving entity of the merger. See Note 7 – “Transactions with Related Parties”. In conjunction with the merger of GWRC into GWRI, the Company recorded $731,000 in accounts payable and $353,000 in deferred compensation“Other, net” on the booksConsolidated Statements of GWRI that were previously recorded at GWRC. In addition to these liabilities, the Company also recorded an approximate $1.4 million tax liability associated with the transfer of GWRC from Canada to the United States, which liability has since been settled. A corresponding reduction in paid in capital was recorded with the merging of these liabilities into GWRI. The 8,726,747 outstanding common shares of the Company held by GWRC, and acquired by the Company at the time of merger, were recorded as treasury stock and were retired in December 2016.Operations.
Initial Public Offering
On April 27, 2016, the SEC declared effective the registration statement relating to the public offering of our common stock. On May 3, 2016, the Company completed the initial public offering of 1,164,800 shares of common stock at $6.25 per share for gross proceeds of approximately $7.3 million (the “U.S. IPO”). The Company granted the underwriter the option to purchase up to an additional 174,720 shares of common stock at the same price, which was exercised by the underwriter on May 11, 2016, for additional gross proceeds of $1.1 million. Our shares of common stock are listed on the NASDAQ Global Market and the Toronto Stock Exchange under the symbols “GWRS” and “GWR”, respectively.

Sonoran Acquisition Liability
On March 17, 2016, the Company entered into an agreement with Sonoran Utility Services, LLC (“Sonoran”) to amend certain provisions of the purchase and sale agreement related to the acquisition of Sonoran’s assets on June 15, 2005. The amended agreement allowed the Company to reduce its original $3.8 million acquisition liability due to Sonoran by approximately $1.0 million to $2.8 million, if the Company settled the amount due within ten days of the closing of the note purchase agreement relating to the issuance of the Company's senior secured notes (“Note Purchase Agreement”), see Note 9 – “Debt – 2016 Senior Secured Notes”. The Note Purchase Agreement closed on June 24, 2016 and the Sonoran liability was subsequently settled in June 2016. Upon settlement of the Sonoran acquisition liability, the Company recorded a gain of $954,000 in other income.
Private Letter Ruling
On June 2, 2016, the Company received a Private Letter Ruling from the Internal Revenue Service ("IRS") that, for purposes of deferring the approximately $19.4 million gain realized from the condemnation of the operations and assets of Valencia, determined that the assets converted upon the condemnation of such assets could be replaced through certain reclamation facility improvements contemplated by the Company under Internal Revenue Code§1033as property similar or related in service or use. In June 2016, the Company converted all operating subsidiaries from corporations to limited liability companies to take full advantage of the benefits of such ruling.
Pursuant to Internal Revenue Code §1033, the Company would have been able to defer the gain on condemnation through the end of 2017. On April 18, 2017, the Company filed a request for a one-year extension to defer the gain to the end of 2018, which the IRS approved on August 8, 2017. Following the approval of the extension, the Company has slightly modified the timing of certain planned investments within its capital improvement plan in accordance with Internal Revenue Code§1033. Accordingly, the Company substantially completed these investments in 2017, with some remaining improvements to be completed in early 2018. As a result of the Private Letter Ruling, the Company increased capital expenditures in 2017 as compared to recent years, and expects corresponding reductions to occur in 2018, 2019, and beyond. As of December 31, 2017, our deferred tax liability relating to the Valencia condemnation was approximately $7.2 million.
Acquisition of Eagletail Water Company
On May 15, 2017, the Company acquired Eagletail Water Company ("Eagletail") via merger. At the time of acquisition, Eagletail, a small water utility located west of metropolitan Phoenix, added approximately 55 active water connections and eight square miles of approved service area to the Company’s existing regional service footprint. Total consideration was approximately $80,000. As part of the transaction, the Company acquired assets of approximately $80,000 and assumed liabilities of approximately $78,000.



Significant Accounting Policies
Regulation
OurThe Company’s regulated utilities and certain other balances are subject to regulation by the ACC and are therefore subject to Accounting Standards Codification Topic 980, Regulated Operations (“ASC Topic 980”) (See Note 2 – “Regulatory Decision and Related Accounting and Policy Changes”).
Property, plant,Plant and equipmentEquipment
Property, plant, and equipment is stated at cost less accumulated depreciation provided on a straight-line basis (See Note 35 – “Property, Plant and Equipment”).
Depreciation rates for asset classes of utility property, plant, and equipment are established by the ACC. The cost of additions, including betterments and replacements of units of utility fixed assets are charged to utility property, plant, and equipment. When units of utility property are replaced, renewed, or retired, their cost plus removal or disposal costs, less salvage proceeds, is charged to accumulated depreciation.
For non-utility property, plant, and equipment, depreciation is calculated by the straight-line method over the estimated useful lives of depreciable assets. Cost and accumulated depreciation for non-utility property, plant, and equipment retired or disposed of are removed from the accounts and any resulting gain or loss is included in earnings.
In addition to third party costs, direct personnel costs and indirect construction overhead costs may be capitalized. Interest incurred during the construction period is also capitalized as a component of the cost of the constructed assets, which represents the cost of debt and equity associated with construction activity. Expenditures for maintenance and repairs are charged to expense.
Revenue Recognition—Water Services
Water services revenues are recorded when service is rendered or water is delivered to customers. However, in addition to the monthly basic service charge, the determination and billing of water sales to individual customers is based on the reading of their meters, which occurs on a systematic basis throughout the month. At the end of each reporting period, amounts of water delivered to customers since the date of the last meter reading are estimated and the corresponding unbilled revenue is recorded as accrued revenue.recorded.
Water connection fees are the fees associated with the application process to set up a customer to receive utility service on an existing water meter. These fees are approved by the ACC through the regulatory process and are set based on the costs incurred to establish services including the application process, billing setup, initial meter reading, and service transfer. Because the amounts charged for water connection fees are set by our regulatorthe ACC and not negotiated in conjunction with the pricing of ongoing water service, the connection fees represent the culmination of a separate earnings process and are recognized when the service is provided. For both the years ended December 31, 2017, 2016,2023 and 2015,2022, the Company recognized $307,000, $236,000, and $276,000$0.3 million in connection fees, respectively.fees.
Meter installation fees are the fees charged to developers or builders associated with installing new water meters. Certain fees for meters are regulated by the ACC, and are refundable to the end customer over a period of time. Refundable meter installation fees are recorded as a liability upon receipt. Other certain meter fees are negotiated directly with developers or builders and are not subject to ACC regulation and represent the culmination of a separate earnings process. These fees are recognized as revenue when the service is rendered, or when a water meter is installed.
Revenue Recognition—Wastewater and Recycled Water Services
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Wastewater serviceand recycled water services revenues are generally recognized when service is rendered. Wastewater services are billed at a fixed monthly amount per connection, and recycled water services are billed monthly based on volumetric fees.
Revenue Recognition—Unregulated Revenues
Unregulated Revenuesrevenues represent those revenues that are not subject to the ratemaking process of the ACC. Unregulated revenues are limited to rental revenue and imputed revenues resulting from certain infrastructure coordination and financing agreement arrangements.


arrangements (“ICFAs”). Refer to Note 3 – “Revenue Recognition - Unregulated Revenue” for additional information.
Allowance for Doubtful AccountsCredit Losses
Provisions are made for doubtful accounts due to the inherent uncertainty around the collectability of accounts receivable. The allowance for doubtful accountscredit losses is recorded as bad debt expense, and is classified as general and administrative expense. The allowance for doubtful accountscredit losses is determined considering the age of the receivable balance, type of customer (e.g., residential or commercial), payment history, as well as specific identification of any known or expected collectability issues (see Note 46 – “Accounts Receivable”).
Infrastructure coordination and financing fees
Infrastructure coordination and financing agreements (“ICFAs”) are agreements with developers and homebuilders whereby GWRI, which owns the operating utilities, provides services to plan, coordinate, and finance the water and wastewater infrastructure that would otherwise be required to be performed or subcontracted by the developer or homebuilder. Services provided within these agreements include coordination of construction services for water and wastewater treatment facilities as well as financing, arranging, and coordinating the provision of utility services.
ICFA revenue is recognized when the following conditions are met:
the fee is fixed and determinable;
the cash received is nonrefundable;
capacity currently exists to serve the specific lots; and
there are no additional significant performance obligations.
As these arrangements are with developers and not with the end water or wastewater customer, revenue recognition coincides with the completion of our performance obligations under the agreement with the developer and our ability to provide fitted capacity for water and wastewater service. Payments received under the agreements are recorded as deferred revenue until the point at which all of the conditions described above are met. Historically ICFAs have been accounted for as revenue pursuant to the obligations being met as outlined above, or as contributions in aid of construction (“CIAC”) when funds were received. Pursuant to Rate Decision No. 74364, as funding is received 70% of ICFAs are now recorded as a hook-up fee (“HUF”) liability until the HUF liability is fully funded, with the remaining amount recorded as revenue once all components of revenue recognition are met (See Note 2 – “Regulatory Decision and Related Accounting and Policy Changes”).
Cash and Cash Equivalents
Cash and cash equivalents include all highly liquid investments in debt instruments with an original maturity of three months or less.
Restricted Cash
Restricted cash represents cash deposited as a debt service reserve for certain loansrelating to hook-up fees (“HUF”) tariffs and bonds.asset retirement obligations. The following table summarizes the restricted cash balance as of December 31, 20172023 and 20162022 (in thousands):
December 31, 2017 December 31, 2016
December 31, 2023December 31, 2023December 31, 2022
HUF funds$9
 $10
Certificate of deposits427
 218
$436
 $228
Income Taxes
The Company utilizes the asset and liability method of accounting for income taxes. Under the asset and liability method, deferred tax assets and liabilities are recognized for the future tax consequences attributable to differences between the financial statement carrying amounts of existing assets and liabilities and their respective tax bases. Deferred tax assets and liabilities are measured using enacted tax rates expected to apply to taxable income in the years in which those temporary differences are expected to be recovered or settled. Deferred tax assets are reduced by a valuation allowance when, in the opinion of management, it is more likely than not that some portion or all of the deferred tax assets will not be realized. The Company’s valuation allowance totaled zero and $8,500 as of December 31, 20172023 and 2016, respectively2022 (see Note 1012 – “Income Taxes”).


We evaluateThe Company evaluates uncertain tax positions using a two-step approach. Recognition (step one) occurs when we concludeit is concluded that a tax position, based solely on its technical merits, is more-likely-than-not to be sustained upon examination. Measurement (step two) determines the amount of benefit that more-likely-than-not will be realized upon settlement. Derecognition of a tax position that was previously recognized would occur when wethe Company subsequently determine that a tax position no longer meets the more-likely-than-not threshold of being sustained. The use of a valuation allowance as a substitute for derecognition of tax positions is prohibited, and to the extent that uncertain tax positions exist, we provide expanded disclosures.disclosures are provided.
Basic and Diluted Earnings per Common Share
AsBasic earnings per share (“EPS”) in each period of December 31, 2017,this report were calculated by dividing net income by the Company had 740,000 options outstanding to acquire an equivalentweighted-average number of shares during those periods. Diluted EPS includes additional weighted-average common stock equivalents (options and restricted stock awards), if dilutive. Unless otherwise noted, the term “Earnings Per Share” refers to Basic EPS. A reconciliation of GWRIthe denominator used in Basic and Diluted EPS calculations is show in the following
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table:
Year Ended December 31,
(In thousands)20232022
Basic weighted average common shares outstanding24,045 23,173 
Effect of dilutive securities:
Option grants75 132 
Restricted stock awards10 27 
Total dilutive securities85 159 
Diluted weighted average common shares outstanding24,130 23,332 
Anti-dilutive shares excluded from earnings per diluted shares (1)91 185 
(1) Shares were excluded from the dilutive-effect calculation because the outstanding awards’ exercise prices were greater than the average market price of the Company’s common stock. As of December 31, 2017, 275,000 options were in the money, and had common share equivalents of 39,529, which were included within the calculation of diluted earnings per share, along with $154,000 of unrecognized stock compensation. The remaining 465,000 options were out of the money in the period, and therefore the Company did not have any common share equivalents
Refer to be considered for purposes of calculating earnings per share. As of December 31, 2016, the Company had 368,395 options outstanding, all options were in the money, and had common share equivalents of 19,467, which were not included within the calculation of diluted earnings per share as to do so would be antidilutive in periods of net loss. As of December 31, 2015, the Company had 43,395 options outstanding, which options were out of the money in the period, and therefore the Company did not have any common share equivalents to be considered for purposes of calculating earnings per share. See Note 1113 – “Deferred Compensation Awards”. for additional information regarding the option and restricted stock grants.
Goodwill
Goodwill represents the excess purchase price over the fair value of net tangible and identifiable intangible assets acquired through acquisitions. Goodwill is not amortized, it is instead tested for impairment annually, or more often if circumstances indicate a possible impairment may exist. As required, the Company evaluates goodwill for impairment annually, and do so as of November 1 of each year, and at an interim date if indications of impairment exist. When testing goodwill for impairment, the Company may assess qualitative factors, including macroeconomic conditions, industry and market considerations, overall financial performance, and entity specific events to determine whether it is more likely than not that the fair value of an operating and reportable segment is less than its carrying amount. The changesCompany utilizes internally developed discounted future cash flow models, third-party appraisals, or broker valuations to determine the fair value of the reporting unit. Under the discounted cash flow approach, the Company utilizes various assumptions requiring judgment, including projected future cash flows, discount rates, and capitalization rates. The estimated future cash flows are based on historical data, internal estimates, and external sources. The estimated fair value is then compared to the carrying value. If the carrying value is in weighted average common sharesexcess of the fair value, an impairment charge is recorded to asset impairments within the Company’s consolidated statement of operations in the amount by which the reporting unit’s carrying value exceeds its fair value, limited to the carrying value of goodwill. Refer to Note 7 — “Goodwill and Intangible Assets” for the year ended December 31, 2015 relate to a share repurchase program initiated in May 2015 and completed in December 2015.additional information about goodwill.
Intangible Assets
Intangible assets not subject to amortization consist of certain permits expected to be renewable indefinitely, water rights, and certain service areas acquired in transactions which did not meet the definition of business combinations for accounting purposes, and are considered to have indefinite lives. Intangible assets with indefinite lives are not amortized but are tested for impairment annually, or more often if certain circumstances indicate a possible impairment may exist. Amortized intangible assets consist primarily of acquired ICFA contract rights.
Pursuant Refer to Rate Decision No. 71878 issued by the ACC on September 15, 2010 for the February 2009 filed rate cases for Santa Cruz, Palo Verde, Valencia, Greater Buckeye, Greater Tonopah, and Willow Valley (the “2010 Regulatory Rate Decision”), ICFA funds received were accounted for as CIAC. The Company established a regulatory liability against the Company’s intangible assets balance to offset the value of the intangible assets related to the expected receipt of ICFA fees in the future. As of January 1, 2014 the Company had a regulatory liability balance of $11.4 million. However, in 2014, in conjunction with Rate Decision No. 74364, the ACC determined that ICFA funds were no longer to be recorded as CIAC, but rather 70% of funds received should be recorded as HUF until the HUF liability is fully funded, with the remaining amount to be deferred and recognized according to the Company’s ICFA revenue recognition policy (see ‘NoteNote 2 – Regulatory“Regulatory Decision and Related Accounting and Policy Changes”). Accordingly, in 2014 30%, or $3.4 million, of the regulatory liability was reversed in connection with the recognition of the rate decision.
Debt Issuance Costs
In connection with the issuance of some of our long-term debt, we have incurred legal and other costs that we believe are directly attributable to realizing the proceeds of the debt issued. These costs are netted against long-term debt and amortized as interest expense using the effective interest method over the term of the respective debt. Amortization of debt issuance costs and discounts totaled $44,000 for the year ended December 31, 2017. Amortization of debt issuance costs and discounts totaled $2.6 million for the year ended December 31, 2016, of which $2.2 million was for the write off of debt issuance costs and $428,000 was for the amortization for the year ended December 31, 2016. Amortization of debt issuance costs and discounts totaled $486,000 for the year ended December 31, 2015, of which $282,000 was for the write off of debt issuance costs related to the MidFirst loan which was retired in July 2015, and $204,000 was for the amortization for the year ended December 31, 2015. additional information about ICFAs.
Impairment of Long-Lived Assets
Management evaluates the carrying value of long-lived assets for impairment whenever events or changes in circumstances indicate that the carrying value of such assets may not be recoverable. If an indicator of possible impairment exists, an undiscounted cash flow analysis would be prepared to determine whether there is an actual impairment. Measurement of the impairment loss is based on the fair value of the asset. Generally, fair value will be determined using appraisals or valuation techniques such as the present value of expected future cash flows.

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Debt Issuance Costs
In connection with the issuance of certain of the Company’s long-term debt, the Company has incurred legal and other costs that are believed to be directly attributable to realizing the proceeds of the debt issued. These costs are netted against long-term debt and amortized as interest expense using the effective interest method over the term of the respective debt. Amortization of debt issuance costs and discounts totaled approximately $0.04 million for both the years ended December 31, 2023 and 2022.
Advances in Aid of Construction (“AIAC”) and Contributions in Aid of Construction (“CIAC”)
The Company has various agreements with developers, and builders, whereby funds, water line extensions, or wastewater line extensions are provided to usthe Company by the developers and are considered refundable advances for construction.AIAC. These advances in aid of construction (“AIAC”)AIAC are non-interest-bearing and are subject to refund to the developers through annual payments that are computed as a percentage of the total annual gross revenue earned from customers connected to utility services constructed under the agreement over a specified period. Upon the expiration of the agreements’ refunding period, the remaining balance of the advanceAIAC becomes nonrefundable and at that time is considered CIAC. CIAC are amortized as a reduction of depreciation expense over the estimated remaining life of the related utility plant. For rate-making purposes, utility plant funded by advancesAIAC or contributions in aid of constructionCIAC are excluded from rate base. There was no AIAC balances of $24,000 and $311,000 werebalance transferred to CIAC for the years ended December 31, 2017 and 2016, respectively.2023 or December 31, 2022.
Fair Value of Financial Instruments
The carrying values of cash equivalents, tradeaccounts receivables, and accounts payable approximate fair value due to the short-term maturities of these instruments. See Note 911 – “Debt” for information as to the fair value of our long-term debt. OurThe refundable AIAC have a carrying value of $62.7$111.5 million and $62.0$93.7 million as of December 31, 20172023 and 2016,2022, respectively. Portions of these non-interest-bearing instruments are payable annually through 2032 and amounts not paid by the contract expiration dates become nonrefundable. Their relative fair values cannot be accurately estimated because future refund payments depend on several variables, including new customer connections, customer consumption levels, and future rate increases. However, the fair value of these amounts would be less than their carrying value due to the non-interest-bearing feature.
Asset Retirement Obligations
Liabilities for asset retirement obligations are typically recorded at fair value in the period in which they are incurred. When the liability is initially recorded, the entity capitalizes a cost by increasing the carrying amount of the related long-lived asset. Over time, the liability is accreted to its present value each period, and the capitalized cost is depreciated over the useful life of the related asset. Upon settlement of the liability, an entity either settles the obligation for its recorded amount or incurs a gain or loss upon settlement. Our legal obligations for retirement reflect principally the retirement of wastewater treatment facilities, which are required to be closed in accordance with the Clean Closure Requirements of the Arizona Department of Environmental Quality (ADEQ). The Clean Closure Requirements of ADEQ for wastewater facilities are driven by a need to protect the environment from inadvertent contamination associated with the decommissioning of these systems. As such, our regulated subsidiaries incur asset retirement obligations. As of December 31, 2017 and 2016, the Company held $427,000 and $218,000 in certificates of deposit, respectively, or letters of credit to benefit ADEQ for such anticipated closure costs. Water systems, unlike wastewater systems, do not require Aquifer Protection Permits or the associated Clean Closure Requirement obligation.
Amounts recorded for asset retirement obligations are subject to various assumptions and determinations, such as determining whether a legal obligation exists to remove assets; estimating the fair value of the costs of removal; estimating when final removal will occur; and determining the credit-adjusted, risk-free interest rates to be utilized on discounting future liabilities. Changes that may arise over time with regard to these assumptions will change amounts recorded in the future. Estimating the fair value of the costs of removal were determined based on third-party costs.
Segments
Operating segments are defined as components of an enterprise about which separate financial information is available that is evaluated regularly by the chief operating decision maker (“CODM”) in deciding how to allocate resources and in assessing operating performance. In consideration of ASC 280—Segment Reporting the Company notes it is not organized around specific products and services, geographic regions, or regulatory environments. The Company currently operates in one geographic region within the State of Arizona, wherein each operating utility operates within the same regulatory environment.
While the Company reports its revenue, disaggregated by service type, on the face of its Statements of Operations, the Company does not manage the business based on any performance measure at the individual revenue stream level. The Company does not have any customers that contribute more than 10% to the Company’s revenues or revenue streams. Additionally, we notethe Company notes that the CODM uses consolidated financial information to evaluate the Company’s performance, which is the same basis on which he communicates the Company’s results and performance to the Board of Directors. It is upon this consolidated basis from which he bases all significant decisions regarding the allocation of the Company’s resources on a consolidated level. Based on the information described above and in accordance with the applicable literature, management has concluded that the Company is currently organized and operated as one operating and reportable segment.


Change in Accounting Principle
The Company historically accounted for stock appreciation rights (“SARs”) as liability compensatory awards under ASC 710, Compensation – General, valued using the intrinsic value method, as permitted by ASC 718, Compensation – Stock Compensation (“ASC 718”), for nonpublic entities. Upon becoming a public company, as defined in ASC 718, in the second quarter of 2016, the Company was required to change its methodology for valuing the SARs. While the SARs will continue to be remeasured at each quarterly reporting date, the SARs are required to be accounted for prospectively at fair value using a fair value pricing model, such as Black-Scholes. The Company recorded the impact of the change in valuation methods as a cumulative effect of a change in accounting principle, as permitted by ASC 250, Accounting Changes and Error Corrections. The effect of the change increased the SAR liability by $103,000 which was the difference in compensation cost measured using the intrinsic value method and the fair value method. An offsetting change to accumulated deficit in the consolidated balance sheet was recorded with the revaluation, net of $38,000 in taxes. Any future changes in fair value will be recorded as compensation expense in the consolidated statement of operations.
Immaterial Correction of an Error in Previously Issued Financial StatementsSubsequent to the filing of the Company’s Annual Report on Form 10-K for the year ended December 31, 2016 and the Company’s Quarterly Report on Form 10-Q for the three months ended March 31, 2017, the Company identified prior period misstatements in stock compensation expense that resulted in the overstatement of general and administrative expense in the Company's consolidated statements of operations. The Company assessed the materiality of these misstatements both quantitatively and qualitatively and determined the correction of these errors to be immaterial to the prior consolidated financial statements taken as a whole.  As a result, the Company has corrected the misstatements in the accompanying financial statements. The misstatements had no impact on the net cash flows from operating, investing, or financing activities. 
The following tables summarize the impact of the correction to the prior financial statements (in thousands).
 
Three Months Ended
December 31, 2016
(as Previously Reported)
 Adjustments 
Three Months Ended
December 31, 2016
(as Corrected)
General and administrative$3,099
 $(220) $2,879
Total operating expenses6,496
 (220) 6,276
Operating income718
 220
 938
Income before income taxes(106) 220
 114
Income tax expense16
 (82) (66)
Net income(90) 138
 48
Basic earnings per common share
 
 
Diluted earnings per common share
 
 
 
Year Ended
December 31, 2016
(as Previously Reported)
 Adjustments 
Year Ended
December 31, 2016
(as Corrected)
General and administrative$10,209
 $(542) $9,667
Total operating expenses24,529
 (542) 23,987
Operating income5,270
 542
 5,812
Income (loss) before income taxes(4,341) 542
 (3,799)
Income tax benefit (expense)1,489
 (202) 1,287
Net income (loss)(2,852) 340
 (2,512)
Basic earnings (loss) per common share(0.15) 0.02
 (0.13)
Diluted earnings (loss) per common share(0.15) 0.02
 (0.13)


 
December 31, 2016
(as Previously Reported)
 Adjustments December 31, 2016
(as Corrected)
Deferred income tax liabilities, net$2,383
 $202
 $2,585
Total liabilities223,628
 202
 223,830
Paid in capital19,510
 (542) 18,968
Accumulated deficit(4,515) 340
 (4,175)
Total shareholders' equity15,191
 (202) 14,989
The correction decreased general and administrative expense by $542,000 and net loss by $340,000 for the year ended December 31, 2016, as previously reported.
Recent Accounting Pronouncements
Recently Adopted Accounting Standards
In May 2014,June 2016, the Financial Accounting Standards Board ("FASB"(“FASB”) issued Accounting StandardStandards Update (“ASU”) 2014-09, 2016-13, Financial Instruments—Credit Losses (Topic 326): Measurement of Credit Losses on Financial Instruments, which changed the impairment model for certain financial assets that have a contractual right to receive cash, including trade and loan receivables. The new model required recognition based upon an estimation of expected credit losses rather than recognition of losses based on the probability of occurrence.

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The Company is a public business entity that qualifies as a smaller reporting company, and therefore ASU 2016-13 was effective for annual reporting periods beginning after December 15, 2022. The Company adopted the standard utilizing the modified retrospective method for its trade receivables and unbilled revenue on January 1, 2023. Based on the composition of the Company’s trade receivables and unbilled revenue, and expected future credit losses, the adoption of ASU 2016-13 did not have a material impact on its consolidated financial statements.

In December 2019, the FASB issued ASU 2019-12, Simplifying the Accounting for Income Taxes (Topic 740). ASU 2019-12 simplifies the accounting for income taxes by removing certain exceptions for recognizing deferred taxes for investments, performing intraperiod allocation and calculating income taxes in interim periods. The guidance also simplifies the accounting for franchise taxes, transactions that result in a step-up in the tax basis of goodwill, and the effect of enacted changes in tax laws or rates in interim periods. The Company adopted ASU 2019-12 during the first quarter of 2021 prospectively and the adoption did not have a material impact to the Company’s Consolidated Financial Statements.

In October of 2021, the FASB issued ASU 2021-08, Business Combinations (Topic 805): Accounting for Contract Assets and Contract Liabilities from Contracts with Customers. In a business combination, an acquirer generally recognizes assets acquired and liabilities assumed, including contract assets and contract liabilities, at their respective fair value on the acquisition date. ASU 2021-08 requires that in a business combination, an acquirer should recognize and measure contract assets acquired and contract liabilities assumed in a business combination in accordance with Topic 606, Revenue from Contracts with Customers (Topic 606) (“ASU 2014-09”), which completes the joint effort between the FASBCustomers. The guidance provides certain practical expedients for acquirers when recognizing and International Accounting Standards Board to converge the recognition ofmeasuring acquired contract assets and contract liabilities from revenue between the two boards. The new standard affects any entity using U.S. GAAP that either enters into contracts with customers to transfer goods or services or enters into contracts for the transfer of nonfinancial assets not included within other FASB standards.in a business combination. The guiding principal of the new standard is that an entity should recognize revenue in an amount that reflects the consideration to which an entity expects to be entitled for the delivery of goods and services. ASU 2014-09 may be adopted using either of two acceptable methods: (1) retrospective adoption to each prior period presented with the option to elect certain practical expedients; or (2) adoption with the cumulative effect recognized at the date of initial application and providing certain disclosures. To assess at which time revenue should be recognized, an entity should use the following steps: (1) identify the contract(s) with a customer; (2) identify the performance obligations in the contract; (3) determine the transaction price; (4) allocate the transaction price to the performance obligations in the contract; and (5) recognize revenue when, or as, the entity satisfies a performance obligation. For public business entities, ASU 2014-09guidance is effective for annual reporting periods beginning after December 15, 2017,2022, including interim periods within those fiscal years. ASU 2021-08 should be applied prospectively for acquisitions occurring on or after the reporting period. For private companies, ASU 2014-09effective date of the amendments, and early adoption is effective for annual reporting periods beginning after December 15, 2018 and interim reporting periods beginning after December 15, 2019. Earlier application is allowed in certain circumstances.permitted. The Company doesadopted ASU 2021-08 on January 1, 2023 prospectively and the adoption did not believe this update will have an effect ona material impact to the Company’s regulated revenue. Due to qualifying as an emerging growth company, the Company plans to adopt the ASU at January 1, 2019. The Company is continuing to monitor the American InstituteConsolidated Financial Statements.

Future Adoption of Certified Public Accountant's Power and Utility Entities Revenue Recognition Task Force recommendations and proposals specific to utilities, in particular contributions in aid of construction, which the Company does not believe will have an effect on the recognition of revenue. Additionally the Company is assessing the impact of ASU 2014-09 with regard to recognition of revenue received under Infrastructure Coordination and Financing Agreements in connection with substantial completion of capital improvements that will increase the capacity of Palo Verde's wastewater reclamation facility. The Company is evaluating whether this update will have an impact on the recognition of ICFA revenue, which is recognized historically at the time wastewater capacity is completed to serve the property for which ICFA revenues were received.Accounting Standards

In February 2016,December 2023, the FASB issued ASU 2016-02, Leases2023-09, Income Taxes (Topic 842) (“740): Improvements to Income Tax Disclosures to expand the disclosure requirements for income taxes, specifically related to the rate reconciliation and income taxes paid. ASU 2016-2”). ASU 2016-02 requires lessees record a right-of-use asset and corresponding lease obligation for lease arrangements with a term of greater than twelve months. ASU 2016-02 requires additional disclosures about leasing arrangements and requires the use of the modified retrospective method, which will require adjustment to all comparative periods presented in the consolidated financial statements. This guidance will be effective for public companies for annual periods, and interim periods within those annual periods, beginning after December 15, 2018. For all other entities, the guidance2023-09 is effective for annual periods beginning after December 15, 2019,2024, with early adoption permitted. The Company is assessing the impact that adopting this new standard will have on its consolidated financial statements.

In November 2023, the FASB issued ASU 2023-07, Segment Reporting (Topic 280): Improvements to Reportable Segment Disclosures that expands disclosures of significant segment expenses and includes new disclosures for entities with a single reportable segment. ASU 2023-07 is effective for fiscal years beginning after December 15, 2023, and interim periods within fiscal years beginning after December 15, 2020.2024. Early adoption is permitted. Due to qualifying as an emerging growth company, the Company plans to adopt the ASU at January 1, 2020. The Company does not expect this update to have a material impact on its consolidated financial statements.
In March 2016, the FASB issued ASU 2016-09, Compensation – Stock Compensation (Topic 718) Improvements to Employee Share-Based Payment Accounting (“ASU 2016-09”). ASU 2016-09 identifies areas for simplification involving several aspects of accounting for share-based payment transactions, including the income tax consequences, classification of awards as either equity or liabilities, an option to recognize gross stock compensation expense with actual forfeitures recognized as they occur, as well as certain classifications on the statement of cash flows. This guidance is effective for public companies for annual periods beginning after December 15, 2016 and interim periods within those annual periods. For all other entities, the guidance is effective for annual periods beginning after December 15, 2017, and interim periods within annual periods beginning after December 15, 2018. The Company adopted this accounting standard in 2017 and the adoption did not have a material effect on the Company’s consolidated financial statements.


In August 2016, the FASB issued ASU 2016-15, Statement of Cash Flows (Topic 230): Classification of Certain Cash Receipts and Cash Payments (“ASU 2016-15”). ASU 2016-15 clarifies and provides specific guidance on eight cash flow classification issues that are not currently addressed by current U.S. GAAP and thereby reduce the current diversity in practice. This guidance is effective for public companies for annual periods beginning after December 15, 2017 and interim periods within those annual periods. For all other entities, the guidance is effective for annual periods beginning after December 15, 2018, and interim periods within annual periods beginning after December 15, 2019. Early adoption is permitted. Due to qualifying as an emerging growth company, the Company plans to adopt the ASU at January 1, 2019. The Company is currently assessing the impact that adopting this new accounting standard will have on its consolidated financial statements.
In October 2016, the FASB issued ASU 2016-16, Income Taxes (Topic 740) Intra-Entity Transfers of Assets Other Than Inventory (“ASU 2016-16”). ASU 2016-16 instructs entities to recognize the income tax consequences of an intra-entity transfer of an asset other than inventory when the transfer occurs (compared to current U.S. GAAP which prohibits the recognition of current and deferred income taxes for an intra-entity asset transfer until the asset has been sold to an outside party). The guidance is effective for public companies for annual periods beginning after December 15, 2017 and interim periods within those annual periods. For all other entities, the guidance is effective for annual periods beginning after December 15, 2018 and interim periods within annual periods beginning after December 15, 2019. Early adoption is permitted. Due to qualifying as an emerging growth company, the Company plans to adopt the ASU at January 1, 2019. The guidance is required to be applied on a modified retrospective basis through a cumulative-effect adjustment directly to retained earnings as of the beginning of the period of adoption. The Company is currently assessing the impact that adopting this new accounting standard will have on its consolidated financial statements.
In November 2016, the FASB issued ASU 2016-18, Statement of Cash Flows (Topic 230): Restricted Cash (a consensus of the FASB Emerging Issues Task Force) (“ASU 2016-18”). ASU 2016-18 requires amounts generally described as restricted cash and restricted cash equivalents to be included with cash and cash equivalents when reconciling the total beginning and ending amounts for the periods shown on the statement of cash flows. The guidance is effective for public companies for annual periods beginning after December 15, 2017, and interim periods within those annual periods. For all other entities, the guidance is effective for annual periods beginning after December 15, 2018 and interim periods within annual periods beginning after December 15, 2019. Early adoption is permitted, including adoption in an interim period. Due to qualifying as an emerging growth company, the Company plans to adopt the ASU at January 1, 2019. The guidance should be applied using a retrospective transition method for each period presented. The Company is currently assessing the impact that adopting this new accounting standard will have on its consolidated financial statements.
In January 2017, the FASB issued ASU 2017-01, Business Combinations (Topic 805): Clarifying the Definition of a Business (“ASU 2017-01”). ASU 2017-01 provides a more robust framework to use in determining when a set of assets and activities is a business. Also the amendments provide more consistency in applying the guidance, reducing the costs of application, and make the definition of a business more operable. The guidance is effective for public companies for annual periods beginning after December 15, 2017, including interim periods within those periods. For all other entities, the guidance is effective for annual periods beginning after December 15, 2018, and interim periods with annual periods beginning after December 15, 2019. Due to qualifying as an emerging growth company, the Company plans to adopt the ASU at January 1, 2019. The Company is currently assessing the impact that adopting this new accounting standard will have on its consolidated financial statements.
2. REGULATORY DECISION AND RELATED ACCOUNTING AND POLICY CHANGES
OurThe Company’s regulated utilities and certain other balances are subject to regulation by the ACC and meet the requirements for regulatory accounting found within Accounting Standards Codification (“ASC Topic 980, 980”), Regulated Operations.
In accordance with ASC Topic 980, rates charged to utility customers are intended to recover the costs of the provision of service plus a reasonable return in the same period. Changes to the rates are made through formal rate applications with the ACC, which we have donethe Company has customarily done.
During the fourth quarter 2023, the Company notified the ACC of its intention to file a rate case for all of our operating utilitiesFarmers during 2024 and which are described below.for Santa Cruz and Palo Verde in 2025.

On July 9, 2012, we3, 2023, the Company’s Palo Verde and Santa Cruz utilities filed formal rate applicationsan application with the ACC for approval of an accounting order to adjustdefer and record as a regulatory asset the revenue requirementsdepreciation expense recorded for the Company’s Southwest Plant, plus the carrying cost at the authorized rate of return set in Palo Verde’s and Santa Cruz’s most recent rate order, until the plant is considered for recovery in the utilities’ next rate case. The Southwest Plant was substantially constructed prior to 2009 to provide water, wastewater, and recycled water utility services for the area southwest of the City of Maricopa. Due to the unprecedented collapse of the housing market during the Great Recession, the nearly completed plant remained idle for well over a decade. The total cost of the Southwest Plant was approximately $38.4 million. In July 2023, $27.5 million related to the water production plant and a portion of the wastewater processing plant was placed in service, with the remaining parts of the Southwest Plant to be placed in service once sufficient flows, provided by connection growth, are established. There can be no
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assurance, however, that the ACC will approve the application as submitted and the ACC could take other actions regarding the application.

In January 2024, the Company discovered that approximately $7.8 million of construction costs for the Southwest Plant had been prematurely included as “plant in service” for rate making purposes in 2007 and were reflected in the calculation of customer rates in Rate Decision No. 71878 (September 15, 2010). Those costs were also included as “plant in service” in Rate Decision No. 74364 (February 26, 2014) and Rate Decision No. 78644 (July 27, 2022). The Company disclosed this circumstance to the ACC on March 1, 2024. Although to date the ACC has not taken any action, the ACC could require the Company to reduce rates going forward or take other actions that would be unfavorable to the Company. The final outcome and resolution of this matter cannot be predicted and the results, while not reasonably estimable at this time, could be material to the Company and its financial condition.
On June 27, 2023, seven of the Company’s regulated utilities representingeach filed a collectiverate case application with the ACC for increased water rates based on a 2022 test year. In addition to a rate increase, the Company requested, among other things, the consolidation of water rates for certain of its utilities, including Global Water-Mirabell Water Company, Inc. (“Mirabell”), Global Water-Lyn Lee Water Company, Inc. (“Lyn Lee”), Global Water-Francesca Water Company, Inc. (“Francesca”), Global Water-Tortolita Water Company, Inc. (“Tortolita”), Global Water-Rincon Water Company, Inc. (“Rincon”), Global Water-Las Quintas Serenas Water Company, Inc. (“Las Quintas Serenas”), and Global Water-Red Rock Water Company, Inc. (“Red Rock”), each located in Pima County. Of the Company’s utilities, these utilities filing rate applications make up approximately 28% over 2011 revenue levels. In August 2013,3% of the Company’s active service connections. On February 29, 2024, the Company entered into a settlement agreement with the ACC Utilities Division Staff regarding the Residential Utility Consumers Office,rate case application, which will be considered by an Administrative Law Judge and the CityACC for approval. The agreement includes, among other things, a recommended annual revenue increase of Maricopa,approximately $351,000, acquisition premiums for six of the Company’s utilities, a capital structure matching the Company’s previous rate of 55% equity with a 9.6% return on equity, consolidation of the seven utilities, and an accounting deferral for Rincon. There can be no assurance that the ACC will approve the settlement agreement and the ACC could take other parties toactions as a result of the rate case. The settlement required approval byFurther, it is possible that the ACC’s Commissioners before it could takeACC may determine to decrease future rates. There can also be no assurance as to the timing of when an approved rate increase (if any) would go into effect. In February 2014, the rate case proceedings were completed and
On July 27, 2022, the ACC issued Rate Decision No. 74364, effectively approving the settlement agreement. The rulings of the decision include, but are not limited78644 relating to the following:
ForCompany’s previous rate case. Pursuant to Rate Decision No. 78644, the Company’s utilities, adjusting for the condemnation of the operations and assets of Valencia Water Company and sale of Willow Valley,ACC approved, among other things, a collective annual revenue requirement increase of $3.6approximately $2.2 million (including the acquisition premiums discussed below) based on 20112019 test year service connections, and phased-in over time, with the first increase in January 2015approximately two years, as follows (in thousands):follows:

IncrementalCumulative
August 1, 2022$1,457,462 $1,457,462 
January 1, 2023$675,814 $2,133,277 
January 1, 2024$98,585 $2,231,861 

 Incremental Cumulative
2015$1,083
 $1,083
2016887
 1,970
2017335
 2,305
2018335
 2,640
2019335
 2,975
2020335
 3,310
2021335
 3,645
 Whereas this phase-in of additional revenues was determined using a 2011 test year, toTo the extent that the number of active service connections increaseshas increased and continues to increase from 20112019 levels, the additional revenues may be greater than the amounts set forth above. On the other hand, if active connections decrease or we experiencethe Company experiences declining usage per customer, wethe Company may not realize all of the anticipated revenues.
Full reversal
Rate Decision No. 78644 also addressed the primary impacts of the imputationFederal Tax Cuts and Jobs Act (the “TCJA”) on the Company, which includes the reduction of CIAC balances associated with funds previously received under infrastructure coordinationthe federal income tax rate from 35 percent to 21 percent beginning on January 1, 2018. The TCJA required the Company to re-measure all existing deferred income tax assets and financing agreements (“ICFAs”), as requiredliabilities to reflect the reduction in the federal tax rate. For the Company’s last rate case. regulated entities, substantially all of the change in deferred income taxes is recorded as an offset to either a regulatory asset or liability because the impact of changes in the rates are expected to be recovered from or refunded to customers. Rate Decision No. 78644 approved an adjustor mechanism for income taxes (as described below) that permits the Company to flow through potential changes to state and federal income tax rates as well as refund or collect funds related to TCJA.
The reversal restoredACC also approved:
(i) the consolidation of water and/or wastewater rates to create economies of scale that are beneficial to all customers when rates are consolidated;
(ii) acquisition premiums relating to the Company’s acquisitions of its Red Rock and Turner Ranches utilities, which increase the rate base for such utilities and result in an increase in the annual collective revenue requirement included in the table above;
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(iii) the Company’s ability to annually adjust rates to flow through certain changes in tax expense, primarily related to income taxes, without the necessity of a rate case proceeding; and
(iv) a sustainable water surcharge, which will allow semiannual surcharges to be added to customer bills based on verified costs of new water resources.

Finally, Rate Decision No. 78644 required the Company to work with ACC staff and the Residential Utility Consumer Office to prepare a Private Letter Ruling request to the Internal Revenue Service (“IRS”) to clarify whether the failure to eliminate the deferred taxes attributable to assets condemned in a transaction governed by Section 1033 of the Internal Revenue Code (“IRC”) would violate the normalization provisions of Section 168(i)(9) of the IRC. The IRS accepted the request and issued its Private Letter Ruling, dated September 22, 2023. The Private Letter Ruling determined that the deferred taxes attributable to assets condemned in a transaction governed by Section 1033 of the IRC must be eliminated and failure to do so would violate the normalization provisions of Section 168(i)(9) of the IRC. As required by Rate Decision No. 78644, the Private Letter Ruling was provided to the ACC and no further action will be taken by the ACC, as documented in Decision No. 79258.
Certain accounting implications related to Rate Decision No. 78644 were recognized and recorded as of June 30, 2022, and are as follows:
Reclassification of Red Rock Water, Red Rock Wastewater, and Turner Ranches acquisition premiums of approximately $0.8 million in the aggregate from goodwill to regulatory assets to be included in rate base. The premiums are to be amortized over 25 years.
Reversal of the 2017 TCJA tax reform regulatory liability of approximately $0.8 million, which was recorded as a reduction to income tax expense for approximately $0.7 million, and as a reduction to interest expense for approximately $0.1 million.
Write-off of approximately $0.3 million in capitalized rate case costs.
Regulatory Assets and Liabilities
Regulatory assets and liabilities are the result of operating in a regulated environment in which the ACC establishes rates that are designed to permit the recovery of the cost of service and a return on investment. The Company capitalizes and records regulatory assets for costs that would otherwise be charged to expense if it is probable that the incurred costs will be recovered in future rates. Regulatory assets are amortized over the future periods that the costs are expected to be recovered. Final determination of whether a regulatory asset can be recovered is decided by the ACC in regulatory proceedings. If the Company determines that a portion of the regulatory assets is not recoverable in customer rates, the Company would be required to recognize the loss of the assets disallowed.
If costs expected to be incurred in the future are currently being recovered through rates, the Company records those expected future costs as regulatory liabilities.
The Company’s regulatory assets and liabilities consist of the following (in thousands):
Recovery PeriodDecember 31, 2023December 31, 2022
Regulatory Assets
Income taxes recoverable through future rates (1)
Various$1,404 $1,482 
Rate case expense surcharge(2)
2 years221 467 
Acquisition premiums(3)
25 years1,269 1,220 
Other regulatory assets— 
Total regulatory assets$2,898 $3,169 
Regulatory Liabilities
Income taxes payable through future rates(1)
$488 $508 
Acquired ICFAs(4)
4,896 5,863 
Depreciation adjustment(5)
692 — 
Total regulatory liabilities$6,076 $6,371 
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(1) The TCJA required the Company to re-measure all existing deferred income tax assets and liabilities to reflect the reduction in the federal tax rate. For the Company’s regulated entities, substantially all of the change in deferred income taxes is recorded as an offset to either a regulatory asset or future rate base and had a significantliability because the impact of restoring shareholder equitychanges in the rates are expected to be recovered from or refunded to customers.
(2) Rate Decision No. 78743, issued on October 24, 2022, approved approximately $0.5 million in rate case expenses to be recovered through a rate case expense surcharge over a two-year period.
(3) Rate Decision No. 78319, issued on December 3, 2021, approved an acquisition premium to be amortized over 25 years related to the acquisition of the Company’s Rincon utility. Amortization will begin once the Company receives a decision on its rate case filed in June 2023 that would approve the acquisition premium to be included in customer rates. The acquisition premium balance as of December 31, 2023 was approximately $0.5 million.
Rate Decision No. 78644, issued on July 27, 2022, approved acquisition premiums related to the acquisitions of the Company’s Turner Ranches and Red Rock utilities. Amortization began in 2022 as the acquisition premiums were included in customer rates as approved in the decision. The acquisition premium balance as of December 31, 2023 was approximately $0.8 million.
(4) The acquired ICFA regulatory liability relates to the offset of intangible assets related to ICFA contracts obtained in connection with the Santa Cruz, Palo Verde, and Sonoran Utility Services, LLC (“Sonoran”) acquisitions. When funds are received related to the acquired ICFA, a portion of these funds reduce the acquired ICFA regulatory liability and partially offset the amortization expense recognition of the related intangible asset.
(5) Rate Decision No. 78644, issued on July 27, 2022, approved an adjustment to update previously approved depreciation rates.
3. REVENUE RECOGNITION
Regulated Revenue
The Company’s operating revenues are primarily attributable to regulated services based upon tariff rates approved by the ACC. Regulated service revenues consist of amounts billed to customers based on approved fixed monthly fees and consumption fees, as well as unbilled revenues estimated from the last meter reading date to the end of the accounting period utilizing historical customer data recorded as accrued revenue. The measurement of sales to customers is generally based on the balance sheet.reading of their meters, which occurs on a systematic basis throughout the month. At the end of each month, the Company estimates consumption since the date of the last meter reading and a corresponding unbilled revenue is recognized. The unbilled revenue estimate is based upon the number of unbilled days that month and the average daily customer billing rate from the previous month (which fluctuates based upon customer usage). The Company applies the invoice practical expedient and recognizes revenue from contracts with customers in the amount for which the Company has a right to invoice. The Company has the right to invoice for the volume of consumption, service charge, and other authorized charges.
The Company has agreedsatisfies its performance obligation to provide water, wastewater, and recycled water services over time as the services are rendered. Regulated services may be terminated by the customers at will, and, as a result, no separate financing component is recognized for the Company’s collections from customers, which generally require payment within 15 days of billing. The Company applies judgment, based principally on historical payment experience, in estimating its customers’ ability to pay.
Total revenues do not enter into any new ICFAs. Existing ICFAs will remain in place, butinclude sales tax as the Company considers itself a pass-through conduit for collecting and remitting sales taxes.
Unregulated Revenue
Unregulated revenues represent those revenues that are not subject to the ratemaking process of the ACC. For the year ended December 31, 2023, unregulated revenues primarily related to the revenues recognized on a portion of future payments to be received under the ICFAs will be considered as hook-up fees, which are accounted for as CIAC once expended on plant.ICFA funds received.
A 9.5% return on common equity was adopted.
None of the Company’s utilities will file another rate application before May 31, 2016. GWRI’s subsidiaries, Global Water - Santa Cruz Water Company (“Santa Cruz”) and Global Water - Palo Verde Utilities Company (“Palo Verde”), may not file for another rate increase before May 31, 2017.
The following provides additional discussion on accounting and policy changes resulting from Rate Decision No. 74364.
Infrastructure Coordination and Financing Agreements ICFAs are agreements with developers and homebuilders whereby GWRI,where the indirect parent ofCompany, which owns the operating utilities, provides services to plan, coordinate, and finance the water and wastewater infrastructure that would otherwise be required to be performed or subcontracted by the developer or homebuilder.
Services provided within these agreements include coordination of construction services for water and wastewater treatment facilities as well as financing, arranging, and coordinating the provision of utility services. In return, the developers and homebuilders pay the Company an agreed-upon amount per dwelling unit for the land legally described in the agreement, or a portion thereof. Under ICFA agreements, the ICFAs, GWRICompany has a
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contractual obligation to ensure physical capacity exists through its regulated utilities for the provision of water and wastewater utility service to the landowner/developerland when needed. This obligation persists regardless of connection growth.
Fees for these services are typically a negotiated amount per equivalent dwelling unit for the specified developmentland legally described in the agreement, or a portion of land.thereof. Payments are generally due in installments, with a portion due upon signing of the agreement, a portion due upon completion of certain milestones, and the final payment due upon final plat approval or sale of the subdivision. The payments are non-refundable. The agreements are generally recorded against the land with the appropriate recorder’s office and must be assumed in the event of a sale or transfer of the land. The regional planning and coordination of the infrastructure in the various service areas has been an important part of GWRI’sthe Company’s business model.
Prior to January 1, 2010, GWRI accountedPayments for fundsICFAs are usually received under ICFAs as revenue once the obligations specified in the ICFA were met. As these arrangements are with developers and not with the end water or wastewater customer, the timing of revenue recognition coincided with the completion of GWRI’s performance obligations under the agreement with the developer and with GWRI’s ability to provide fitted capacity for water and wastewater service through its regulated subsidiaries.
The 2010 Regulatory Rate Decision No. 71878 established new rates for the recovery of reasonable costs incurred by the utilities and a return on invested capital. In determining the new annual revenue requirement, the ACC imputed a reduction to rate base for all amounts related to ICFA funds collected by the Company that the ACC deemed to be CIAC for rate making purposes. As a result of the decision by the ACC, GWRI changed its accounting policy for the accounting of ICFA funds. Effective January 1, 2010, GWRI recorded ICFA funds received as CIAC. Thereafter, the ICFA-related CIAC was amortized as a reduction of depreciation expense over the estimated depreciable life of the utility plant at the related utilities.
With the issuance ofadvance. Rate Decision No. 74364 in February 2014, the ACC again changed how ICFA funds wouldrequires a HUF tariff to be characterized and accountedestablished for going forward. Most notably, the ACC changed the rate treatment of ICFA funds, and ICFA funds already received would no longer be deemed CIAC for rate making purposes. In conjunction with Rate Decision No. 74364, we eliminated the CIAC liability and reversed the associated regulatory liability brought about by the 2010 ruling. ICFA funds already received or which had become due prior to the date of Rate Decision No. 74364 were accounted for in accordance with the Company’s ICFA revenue recognition policyall ICFAs that had been in place prior to the 2010 Regulatory Rate Decision, wherein the funds received


are recognized as revenue once the obligations specified in the ICFA were met. Rate Decision No. 74364 prescribes that of the ICFA funds which come due and are paid subsequent to December 31, 2013, which is a set amount per equivalent dwelling unit determined by the ACC based on the utility and meter size. Also pursuant to Rate Decision No. 74364, as payments are received, 70% of the ICFA funds willpayment must be recorded inas HUF liability until the associated utility subsidiary as a hook-up fee (“HUF”)HUF liability is fully funded, with the remaining 30%amount initially recorded to be recorded as deferred revenue which the Company accounts for in accordance with the Company's ICFA revenue recognition policy. A HUF tariff, specifying the dollar value of a HUF for each utility, was approved by the ACC as part of Rate Decision No. 74364.until earned. The Company is responsible for assuring that the full HUF valuetariff, which is paid from ICFA proceeds, and recordedthe set amount determined by the rate decision, is funded in its full amount,the HUF liability, even if it results in recording less than 30% of the overall ICFA feefunds as deferred revenue. ICFA revenue is recorded when the Company completes the performance obligations under the agreement.
The Company will accountaccounts for the portion of ICFA funds allocated to the HUF liability as a CIAC contribution.contribution in aid of construction (“CIAC”). However, in accordance with the ACC directives, the CIAC is not deducted from rate base until the HUF funds are expended for utility plant. Such funds will beare restricted and segregated in a separate bank account and used for plant. A HUF liability will be established and will be amortized as a reduction of depreciation expense over the useful life of the related plant once the HUF funds are utilized for the construction of plant. For facilities required under a HUF or ICFA, the utilities must first use the HUF moneys received, after which, it may use debt or equity financing for the remainder of construction.
As these arrangements are with developers and not with the end water or wastewater customer, revenue recognition coincides with the completion of the Company’s performance obligations under the agreement with the developer and its regulated utilities’ ability to provide fitted capacity for water and wastewater service. The Company will record 30%exercises judgment when estimating the number of equivalent dwelling units that its regulated utilities have capacity to serve. The Company believes that services provided within these agreements are not distinct in the context of the funds received, up untilcontract because they are highly interdependent with its regulated utilities’ ability to provide fitted capacity for water and wastewater services. The Company concluded that the HUF liability is fully funded,goods and services provided under ICFA contracts constitute a single performance obligation.
December 31, 2022 BalancePayments Allocated to Deferred RevenueRevenue RecognizedDecember 31, 2023 Balance
Deferred Revenue - ICFA$20,974 $1,468 $(2,786)$19,656 
December 31, 2021 BalancePayments Allocated to Deferred RevenueRevenue RecognizedDecember 31, 2022 Balance
Deferred Revenue - ICFA$19,035 $1,939 $— $20,974 
Disaggregated Revenues
For the years ended December 31, 2023 and 2022, disaggregated revenues from contracts with customers by major source and customer class are as follows (in thousands):
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Year Ended December 31,
20232022
REGULATED REVENUE
Water Services
Residential$17,541 $15,114 
Irrigation3,483 2,899 
Commercial1,540 1,165 
Construction1,388 830 
Other water revenues908 877 
Total water revenues24,860 20,885 
Wastewater and recycled water services
Residential22,423 21,346 
Commercial1,243 888 
Recycled water revenues1,365 1,242 
Other wastewater revenues351 367 
Total wastewater and recycled water revenues25,382 23,843 
TOTAL REGULATED REVENUE50,242 44,728 
UNREGULATED REVENUE
ICFA revenues2,786 — 
TOTAL UNREGULATED REVENUE2,786 — 
TOTAL REVENUE$53,028 $44,728 

Contract Balances

The Company’s contract assets and liabilities consist of the following (in thousands):
December 31, 2023December 31, 2022
CONTRACT ASSETS
Accounts receivable
Water services$1,588 $1,179 
Wastewater and recycled water services1,379 1,124 
Total contract assets$2,967 $2,303 
CONTRACT LIABILITIES
Deferred revenue - ICFA$19,656 $20,974 
Total contract liabilities$19,656 $20,974 
Remaining Performance Obligations
Revenue allocated to remaining performance obligations represents contracted revenue that has not yet been recognized, which includes deferred revenue which isand amounts that will be invoiced and recognized as revenue in future periods. Contracted revenue expected to be recognized in future periods was approximately $19.7 million and $21.0 million at December 31, 2023 and December 31, 2022, respectively. Deferred revenue - ICFA is recognized as revenue once the obligations specified within the applicable ICFA are met. Asmet, including construction of December 31, 2017 and December 31, 2016, ICFAsufficient operating capacity to serve the customers for which revenue was deferred. Due to the uncertainty of future events, the Company is unable to estimate when to expect recognition of deferred revenue recorded on the consolidated balance sheet totaled $19.7 million, which represents deferred revenue recorded for ICFA funds received on contracts that had become due prior to Rate Decision No. 74364. For ICFA contracts coming due after December 31, 2013, as funding is received 30% will be added to this balance with the remaining 70% recorded to a HUF liability, until the HUF liability is fully funded at which time any funding greater than the HUF liability will be recorded as deferred revenue.- ICFA.
Regulatory asset – Under ASC Topic 980, rate regulated entities defer costs and credits on the balance sheet as regulatory assets and liabilities when it is probable that these costs and credits will be recognized in the rate making process in a period different from the period in which they would have been reflected in income by an unregulated company. Certain costs associated with our rate cases have been deferred on our balance sheet as regulatory assets as approved by the ACC. At December 31, 2016, the Company had the one regulatory asset in the amount of $110,000, related to costs incurred in connection with Rate Decision No. 74364. This asset amortized over a three-year period ending December 31, 2017.
Intangible assets / Regulatory liability 4. LEASES
The Company previously recorded certain intangible assets related to ICFA contracts obtained in connection with our Santa Cruz, Palo Verde, and Sonoran acquisitions. The intangible assets representedmeasures the benefits to be received over time by virtue of having those contracts. Prior to January 1, 2010, the ICFA-related intangibles were amortized when ICFA funds were recognized as revenue. Effective January 1, 2010, in connection with the 2010 Regulatory Rate Decision, these assets became fully offset by a regulatorylease liability of $11.2 million since the imputation of ICFA funds as CIAC effectively resulted in the Company not being able to benefit (through rates) from the acquired ICFA contracts.
Effective January 1, 2010, the gross ICFAs intangibles began to be amortized when cash was received in proportion to the amount of total cash expected to be received under the underlying agreements. However, such amortization expense was offset by a corresponding reduction of the regulatory liability in the same amount.
As a result of Rate Decision No. 74364, the Company changed its policy around the ICFA related intangible assets. As discussed above, pursuant to Rate Decision No. 74364, approximately 70% of ICFA funds to be received in the future will be recorded as a HUF, until the HUF is fully funded at the Company’s applicable utility subsidiary. The remaining approximate 30%present value of future ICFA funds will be recorded atlease payments, excluding variable payments based on usage or performance, and calculates the parent company level and will be subject to the Company’s ICFA revenue recognition accounting policy. As the Company now expects to experiencepresent value using implicit rates. Leases with an economic benefit from the approximately 30% portioninitial term of future ICFA funds, 30% of the regulatory liability,twelve months or $3.4 million, was reversed in 2014. The remaining 70% of the regulatory liability, or $7.9 million, will continue to beless are not recorded on the balance sheet.
Subsequent to Rate Decision No. 74364,
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During the intangible assets will continue to amortize whenyear ended December 31, 2023, the corresponding ICFA funds are received in proportion toCompany entered into five new finance leases for vehicles with either 48 month terms, all of which include a purchase option, and one new office equipment lease with a 60 month term. During the amountyear ended December 31, 2022, the Company entered into nine new finance leases for vehicles with either 48 or 60 month terms, all of total cash expected to be received underwhich include a purchase option, and an office equipment lease with a 60 month term.

During August 2021, the underlying agreements.Company entered into a new ten-year and nine-month office lease agreement with a commencement date of June 1, 2024. The recognition of amortizationrent expense will be partially offset by$5,200 for each full calendar month after a corresponding reductionperiod of abated rent, with escalating rent commencing in March 2026 and annual escalations annually thereafter. Tenant improvement payments are incorporated into the lease at an additional month payment of $1,840 with escalations following the same schedule as the base rent.
In December 2021, the Company entered into a new five-year corporate office lease agreement with a commencement date of May 1, 2022. The new monthly rent expense increased to $23,750 for each full calendar month commencing on May 1, 2022 through April 30, 2025 and will increase to $41,572 for each calendar month commencing on May 1, 2025 through April 30, 2027. On March 1, 2022 the Company amended the terms of the regulatory liability.lease to incorporate construction of tenant improvements.
3. PROPERTY, PLANT AND EQUIPMENT
Property, plant,Rent expense arising from operating leases totaled approximately $394,000 and equipment at $319,000 for the years ended December 31, 20172023 and 2022, respectively.
The right-of-use (“ROU”) asset recorded represents the Company’s right to use an underlying asset for the lease term and ROU lease liability represents the Company’s obligation to make lease payments arising from the lease. Lease ROU assets and liabilitiesare recognized at commencement date based on the present value of lease payments over the lease term.

ROU assets at December 31, 2023 and December 31, 20162022 consist of the following (in thousands):
December 31, 2023December 31, 2022
Financing Lease$561 $405 
Operating Lease1,1801,486 
Total$1,741 $1,891 



 December 31, 2017 December 31, 2016 Average Depreciation Life (in years)
Mains/lines/sewers$117,381
 $115,790
 47
Plant72,863
 67,744
 25
Equipment29,904
 29,100
 10
Meters12,693
 4,637
 12
Furniture, fixture and leasehold improvements368
 383
 8
Computer and office equipment720
 1,056
 5
Software242
 240
 3
Land and land rights861
 764
  
Other428
 226
  
Construction work-in-process53,591
 53,426
  
Total property, plant and equipment289,051
 273,366
  
Less accumulated depreciation(75,592) (72,877)  
Net property, plant and equipment$213,459
 $200,489
  
4. ACCOUNTS RECEIVABLE
Accounts receivable as of Lease liabilities at December 31, 20172023 and December 31, 20162022 consist of the following (in thousands):
December 31, 2023December 31, 2022
Financing Lease$623 $597 
Operating Lease1,3001,524 
Total$1,923 $2,121 

At December 31, 2023, the remaining aggregate annual minimum lease payments are as follows (in thousands):
 Finance Lease ObligationsOperating Lease Obligations
2024$242 $294 
2025213 431 
2026168 499 
202762 166 
2028— 
Thereafter— — 
Subtotal691 1,390 
Less: amount representing interest(68)(90)
Total$623 $1,300 
5. PROPERTY, PLANT AND EQUIPMENT

Depreciable property, plant and equipment at December 31, 2023 and December 31, 2022 consist of the following (in thousands):
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 December 31, 2017 December 31, 2016
Billed receivables$1,691
 $1,547
Less allowance for doubtful accounts(163) (76)
Accounts receivable – net$1,528
 $1,471
December 31, 2023December 31, 2022
Equipment$60,536 $55,178 
Office buildings and other structures64,084 54,647 
Transmission and distribution plant289,550 234,218 
Total property, plant and equipment$414,170 $344,043 

Depreciation of property, plant and equipment is computed based on the estimated useful lives as follows:
Useful Lives
Equipment3 to 30 years
Office buildings and other structures30 years
Transmission and distribution plant10 to 50 years
6. ACCOUNTS RECEIVABLE

Accounts receivable as of December 31, 2023 and December 31, 2022 consist of the following (in thousands):
December 31, 2023December 31, 2022
Billed receivables$2,967 $2,303 
Less provision for credit losses(122)(164)
Accounts receivable, net$2,845 $2,139 

The following table summarizes the allowance for doubtful accountscredit loss activity as of and for the years ended December 31, 2017,2023 and 2022 (in thousands).
Balance at Beginning of PeriodAdditions Charged to ExpenseCharged to Other AccountsWrite-offsBalance at End of Period
Allowance for credit losses:
Year Ended December 31, 2023$(164)$(76)$(6)$124 $(122)
Year Ended December 31, 2022$(132)$(99)$(8)$75 $(164)
7. GOODWILL AND INTANGIBLE ASSETS
Goodwill
The goodwill balance was $10.8 million at December 31, 2016,2023 and is related to the Turner, Red Rock, Mirabell, Francesca, Tortolita, Lyn Lee, Las Quintas Serenas, Rincon, Twin Hawks, and Farmers acquisitions. As of June 30, 2022, the Company reclassified approximately $0.8 million of goodwill to regulatory assets related to Red Rock Water, Red Rock Wastewater, and Turner Ranches acquisition premiums as a result of Rate Decision No. 78644 (refer to Note 2 - “Regulatory Decision and Related Accounting and Policy Changes” for additional information). The Farmers acquisition contributed approximately $6.0 million to the change in the goodwill balance (refer to Note 15 - “Acquisitions” for additional information). There were no indicators of impairment identified as a result of the Company’s review of events and circumstances related to its goodwill subsequent to the acquisitions. The Company recorded no goodwill impairment in 2023 and 2022.
As of December 31, 2023 and December 31, 2015 (in thousands).
 Balance at Beginning of Period Additions Charged to Expense Charged to Other Accounts Write-offs Balance at End of Period
Allowance for doubtful accounts:     ��   
Year Ended December 31, 2017$(76) $(125) $
 $38
 $(163)
Year Ended December 31, 2016$(194) $(52) $
 $170
 $(76)
Year Ended December 31, 2015$(158) $(36) $(12) $12
 $(194)
5. EQUITY METHOD INVESTMENT
On June 5, 2013,2022, the Company sold Global Water Management, LLC (“GWM”), a wholly-owned subsidiary of GWRI, that owned and operated the FATHOM Water Management Holdings, LLP ("FATHOM™") business. In connection with the sale of GWM, the Company made a $1.6 million investment in FATHOM™ (the "FATHOM™ investment”). This limited partnership investment is accounted for under the equity method due to the FATHOM™ investment being considered more than minor.
In March 2017, FATHOM completed a round of financing, wherein our ownership percentage was reduced from 8.0% to 7.1% on a fully diluted basis. In conjunction with the recapitalization, the Company's equity interest was adjusted in accordance with ASC 323, Investments-Equity Method and Joint Ventures, wherein we recorded a $243,000 gain for the year ended December 31, 2017. The adjustment to the carrying value of the FATHOM™ investment was calculated using our proportionate share of FATHOM™'s adjusted net equity. The gain was recorded within other income and expense in our consolidated statement of operations in the first quarter of 2017. The carrying value of the FATHOM™ investment consisted of agoodwill balance of $345,000 as of December 31, 2017 and $480,000 as of December 31, 2016, and reflects our initial investment, the adjustments related to subsequent rounds of financing, and our proportionate share of FATHOM™'s cumulative earnings (losses).
We evaluate the FATHOM™ investment for impairment whenever events or changes in circumstances indicate that the carrying value of the FATHOM™ investment may have experienced an “other-than-temporary” decline in value. Since the sale of GWM, the losses incurred on the FATHOM™investment were greater than anticipated; however, based upon our evaluation of various


relevant factors, including the recent round of financing and the ability of FATHOM™ to achieve and sustain an earnings capacity that would justify the carrying amount of the FATHOM™ investment, we do not believe the FATHOM™ investment to be impaired as of December 31, 2017
We have evaluated whether the FATHOM™ investment qualifies as a variable interest entity (“VIE”) pursuant to the accounting guidance of ASC 810, Consolidations. Considering the potential that the total equity investment in the FATHOM™ investment may not be sufficient to absorb the losses of the FATHOM™ investment, the Company currently views the FATHOM™ investment as a VIE. However, considering the Company’s minority interest and limited involvement with the FATHOM™ business, the Company is not required to consolidate FATHOM™. Rather, the Company has accounted for the FATHOM™ investment under the equity method.
6. INTANGIBLE ASSETS
Intangible assets as of December 31, 2017 and December 31, 2016 consisted of the following (in thousands):
December 31, 2022 BalanceAcquisition ActivityDecember 31, 2023 Balance
Goodwill$4,957 $5,863 $10,820 
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 December 31, 2017 December 31, 2016
 
Gross
Amount
 
Accumulated
Amortization
 
Net
Amount
 
Gross
Amount
 
Accumulated
Amortization
 
Net
Amount
INDEFINITE LIVED INTANGIBLE ASSETS:        
CP Water Certificate of Convenience & Necessity service area$1,532
 $
 $1,532
 $1,532
 $
 $1,532
Intangible trademark13
 
 13
 13
 
 13
 1,545
 
 1,545
 1,545
 
 1,545
AMORTIZED INTANGIBLE ASSETS:        
Acquired ICFAs17,978
 (12,154) 5,824
 17,978
 (12,154) 5,824
Sonoran contract rights7,406
 (2,003) 5,403
 7,406
 (2,003) 5,403
 25,384
 (14,157) 11,227
 25,384
 (14,157) 11,227
Total intangible assets$26,929
 $(14,157)
$12,772

$26,929

$(14,157)
$12,772
Intangible Assets
As of December 31, 2023 and December 31, 2022, intangible assets consisted of the following (in thousands):
 December 31, 2023December 31, 2022
Gross
Amount
Accumulated
Amortization
Net
Amount
Gross
Amount
Accumulated
Amortization
Net
Amount
INDEFINITE LIVED INTANGIBLE ASSETS:    
CP Water Certificate of Convenience & Necessity service area1,532 $1,532 $1,532 $1,532 
Intangible trademark13 13 13 13 
Franchise contract rights139 139 132 132 
Organizational costs163 163 87 87 
Total indefinite lived intangible assets1,847 1,847 1,764 1,764 
DEFINITE LIVED INTANGIBLE ASSETS:    
Acquired ICFAs17,978 (16,105)1,873 17,978 (14,785)3,193 
Sonoran contract rights7,406 (2,285)5,121 7,406 (2,224)5,182 
Total definite lived intangible assets25,384 (18,390)6,994 25,384 (17,009)8,375 
Total intangible assets$27,231 $(18,390)$8,841 $27,148 $(17,009)$10,139 
A Certificate of Convenience & Necessity (“CC&N”) is a permit issued by the ACC allowing a public service corporation to serve a specified area, and preventing other public service corporations from offering the same services within the specified area. The CP Water CC&N intangible asset was acquired through the acquisition of CP Water Company in 2006. This CC&N permit has no outstanding conditions that would require renewal.
Franchise contract rights and organizational costs relate to the 2018 acquisition of Red Rock and the 2023 acquisition of Farmers. Franchise contract rights are agreements with Pima and Pinal counties for Red Rock and Pima county for Farmers that allow the Company to place infrastructure in public right-of-way and permits expected to be renewable indefinitely. The organizational costs represent fees paid to federal or state governments for the privilege of incorporation and expenditures incident to organizing the corporation and preparing it to conduct business.

Acquired ICFAs and Sonoran contract rights relate to acquired rights under certain ICFAs through the 2004 acquisition of Santa Cruz and Palo Verde and the 2005 acquisition of Sonoran assets, respectively. The Acquired ICFAs and Sonoran contract rights are amortized when cash is received in proportion to the amount of total cash expected to be received under the underlying agreements. Due to the uncertainty of the timing of when cash will be received under ICFA agreements and contract rights, wethe Company cannot reliably estimate when the remaining intangible assets'assets’ amortization will be recorded. No amortizationAmortization in the amount of $1.4 million and $0.2 million was recorded for these balances for the years ended December 31, 20172023 and December 31, 2016.2022, respectively.
7.8. TRANSACTIONS WITH RELATED PARTIES
On January 19, 2016, GWRC announced that it agreed to pursue a reorganization transaction with the Company that resulted in GWRC merging with and into the Company (the “Reorganization Transaction”). GWRC was organized in 2010 to acquire shares of the Company, and held an approximate 47.8% interest in the Company prior to the merger. The Reorganization Transaction closed on May 3, 2016. As a result of the Reorganization Transaction, GWRC ceased to exist as a British Columbia corporation and the Company, governed by the corporate laws of the State of Delaware, is the surviving entity.
GWRC was not part of the consolidated Company prior to the completion of the Reorganization Transaction. GWRC had no employees. GWRI provided for the ongoing management and general administration of GWRC’s business affairs pursuant to a management agreement between GWRC and GWRI to provide such services. Accordingly, GWRC was economically dependent on the Company. Services provided by the Company under the management agreement were provided at no charge to GWRC, and were not monetarily significant. However, GWRC incurred certain costs not covered by the management agreement. These included GWRC’s accounting fees, legal fees, listing fees, and other costs directly associated with its former status as a publicly traded company. Whereas GWRC did not expect to generate cash flows from operating activities, the operating costs incurred by GWRC and other cash requirements were paid by the Company. Amounts paid by the Company on GWRC’s behalf during the years ended December 31, 2017, 2016, and 2015 totaled zero, $650,000, and $1.4 million, respectively. The Company accounted for such payments as equity distributions to GWRC. In conjunction with the merger of GWRC into GWRI, the Company recorded $731,000 in accounts payable and $353,000 in deferred compensation on the books of GWRI that were previously recorded at GWRC. In addition to these liabilities, the Company also recorded an approximate $1.4 million tax liability associated with the transfer of GWRC from Canada to the United States, which liability has since been settled. A corresponding reduction in additional paid in capital was recorded with the merging of these liabilities into GWRI.



For the years ended December 31, 2017 and 2016, no cash advance was provided to GWRC. For the year ended December 31, 2015, the Company provided cash advances of approximately $12.7 million to satisfy GWRC's short term cash obligations. The amount advanced was utilized to fund GWRC's monthly dividend, special one-time dividend paid in August 2015, and other cash requirements, as needed. The related party balance was reduced upon dividend declaration, when the amount declared is presented as a reduction in the Company’s equity. As of the closing of the Reorganization Transaction and December 31, 2015, the balance of the advance was zero.
The Company provides medical benefits to our employees through ourits participation in a pooled plan sponsored by an affiliate of a significant shareholder and director of the Company. Medical claims paid to the plan were approximately $342,000, $533,000, and $493,000$1.0 million for the yearsyear ended December 31, 2017, 2016,2023 and 2015, respectively.
GWM has historically provided billing, customer service, and other support services$0.9 million for the Company’s regulated utilities. Amounts collected by GWM from the Company’s customers that GWM has not yet remitted to the Company are included within the “Due from affiliates” caption on the Company’s consolidated balance sheet. As of year ended December 31, 20172022.
Refer to Note 1 — “Basis of Presentation, Corporate Transactions, Significant Accounting Policies, and Recent Accounting Pronouncements — Corporate Transactions” (specifically the “Public Offering of Common Stock” and “Private Placement Offering of Common Stock” sections) for additional information regarding other related party disclosures.
9. ACCRUED EXPENSES

Accrued expenses at December 31, 2023 and December 31, 2016, the unremitted balance totaled $430,000 and $333,000, respectively. Notwithstanding the sale of GWM on June 5, 2013, GWM continues to provide these services to the Company’s regulated utilities under a long-term service agreement. Based on current service connections, annual fees to be paid to GWM for FATHOM™ services will be approximately $1.5 million at a rate of $6.24 per water account/month. For the years ended December 31, 2017, 2016, and 2015 the Company incurred FATHOM™ service fees of approximately $1.5 million, $1.9 million, and $2.2 million, respectively.
Pursuant to the purchase agreement for the sale of GWM, the Company is entitled to quarterly royalty payments based on a percentage of certain of GWM’s recurring revenues for a 10-year period, up to a maximum of $15.0 million. In addition, the Company entered into a services agreement with GWM whereby the Company has agreed to use the FATHOM™ platform for all of its regulated utility services for an initial term of 10 years. The services agreement was amended on November 17, 2016, which extended the term of the contract through December 31, 2026. As part of the amended agreement, the Company reduced the monthly rate per connection from $7.79 per water account/month to $6.24 per water account/month. Additionally, the scope of services was expanded to include a meter replacement program of approximately $11.4 million, wherein the Company replaced a majority of its meter infrastructure. As of December 31, 2017, $10.7 million has been paid to GWM in connection with the meter exchange program.
The services agreement is automatically renewable for successive 10-year periods, unless notice of termination is given prior to any renewal period. The services agreement may be terminated by either party for default only and the termination of the services agreement will also result in the termination of the royalty payments payable to the Company. The Company made the election to record these quarterly royalty payments prospectively in income as the amounts are earned. Royalties recorded within other income totaled approximately $370,000, $355,000, and $326,000 for the years ended December 31, 2017, 2016, and 2015, respectively.
8. ACCRUED EXPENSES
Accrued expenses at December 31, 2017 and December 31, 20162022 consist of the following (in thousands):
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December 31, 2023December 31, 2023December 31, 2022
Property taxes
Accrued project liabilities
Customer prepayments
Asset retirement obligations
Dividend payable
Accrued Bonus
Interest
Deferred compensation
Accrued purchase orders
December 31, 2017 December 31, 2016
Deferred compensation$2,171
 $1,920
Property taxes989
 910
Meter replacement - related party717
 1,255
Interest468
 483
Dividend payable464
 458
Asset retirement obligation427
 216
Tax obligation related to GWRC merger
 178
Other accrued liabilities2,016
 2,182
Total accrued liabilities$7,252
 $7,602
Other accrued liabilities
Other accrued liabilities
Total accrued expenses

9.
10. FAIR VALUE
Fair Value of Financial Instruments
FASB ASC 820, Fair Value Measurement, establishes a fair value hierarchy that distinguishes between assumptions based on market data (observable inputs) and the Company’s assumptions (unobservable inputs). The hierarchy consists of three levels, as follows:
Level 1 - Quoted market prices in active markets for identical assets or liabilities.
Level 2 - Inputs other than Level 1 that are either directly or indirectly observable.
Level 3 - Unobservable inputs developed using the Company’s estimates and assumptions, which reflect those that the Company believes market participants would use.
Financial assets and liabilities measured at fair value on a recurring basis as of December 31, 2023 and December 31, 2022 were as follows (in thousands):
December 31, 2023December 31, 2022
Level 1Level 2Level 3TotalLevel 1Level 2Level 3Total
Asset/Liability Type:
HUF Funds - restricted cash(1)
$822 $— $— $822 $161 $— $— $161 
Demand Deposit(2)
— — 50 — — 50 
Certificate of Deposit - Restricted(1)
— 854 — 854 — 840 — 840 
Acquisition Liability(3)
— — 2,113 2,113 — — 838 838 
Total$823 $854 $2,113 $3,790 $211 $840 $838 $1,889 
(1) HUF Funds - restricted cash and Certificate of Deposit - Restricted are presented on the Restricted cash line item of the Company’s consolidated balance sheets and are valued at amortized cost, which approximates fair value. The increase was primarily driven by additional funds received in growth areas of several utilities.

(2) Demand Deposit is presented on the Cash and cash equivalents line item of the Company’s consolidated balance sheets and is valued at amortized cost, which approximates fair value.

(3) As part of the Red Rock acquisition, the Company is required to pay to the seller a growth premium equal to $750 (not in thousands) for each new account established within three specified growth premium areas, commencing in each area on the date of the first meter installation and ending on the earlier of ten years after such first installation date, or twenty years from the acquisition date. The fair value of the acquisition liability was calculated using a discounted cash flow technique which utilized unobservable inputs developed using the Company’s estimates and assumptions. Significant inputs used in the fair value calculation are as follows: year of the first meter installation, total new accounts per year, years to complete full build out, and discount rate.

In addition, as part of the Farmers acquisition, the Company is required to pay the seller a growth premium equal to $1,000 (not in thousands) for each new account established in the service area, up to a total aggregate growth premium of $3.5 million. The obligation period of the growth premium commences on
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the closing date of the acquisition and ends (i) ten years after the first new account for residential purposes is established on land that is, at the time of the closing date of the acquisition, undeveloped or unplatted and owned by the seller within the service area or (ii) ten years after the date of closing if a new account (as previously described) has not been established. The fair value of the acquisition liability was calculated using a discounted cash flow technique which utilized unobservable inputs developed using the Company’s estimates and assumptions. Significant inputs used in the fair value calculation are as follows: year of the first meter installation, total new accounts per year, years to complete full build out, and discount rate.
11. DEBT


The outstanding balances and maturity dates for short-term (including the current portion of long-term debt) and long-term debt as of December 31, 20172023 and December 31, 20162022 are as follows (in thousands):
 December 31, 2023December 31, 2022
 Short-termLong-termShort-termLong-term
BONDS AND NOTES PAYABLE -    
4.38% Senior Secured Notes, Series A, maturing June 2028$— 28,750 $— $28,750 
4.58% Senior Secured Notes, Series B, maturing June 20363,833 72,833 3,833 76,667 
 3,833 101,583 3,833 105,417 
OTHER
Debt issuance costs— (426)— (472)
Loan Payable47 184 — — 
Total debt$3,880 $101,341 $3,833 $104,945 

Debt is measured at fair value on a recurring basis as of December 31, 2023 and December 31, 2022 as follows (in thousands):

December 31, 2023December 31, 2022
Level 1Level 2Level 3TotalLevel 1Level 2Level 3Total
Long-term debt(3)
— 100,746 — 100,746 — 103,611 — 103,611 

(3) The fair value of debt was estimated based on interest rates considered available for instruments of similar terms and remaining maturities.

 December 31, 2017 December 31, 2016
 Short-term Long-term Short-term Long-term
BONDS AND NOTES PAYABLE -       
4.380% Series A 2016, maturing June 2028$
 $28,750
 $
 $28,750
4.580% Series B 2016, maturing June 2036
 86,250
 
 86,250
1.200% WIFA Loan, maturing October 20323
 41
 
 
4.650% Harquahala Loan, maturing January 20215
 15
 
 
 8
 115,056
 
 115,000
OTHER       
Capital lease obligations
 
 25
 54
Debt issuance costs
 (693) 
 (737)
Total debt$8
 $114,363
 $25
 $114,317
2016 Senior Secured Notes

On June 24, 2016, the Company issued two series of senior secured notes with an aggregatea total principal balance of $115.0 million at a blended interest rate of 4.55%. Series A carries a principal balance of $28.8 million and bears an interest rate of 4.38% over a twelve yeartwelve-year term, with the principal payment due on June 15, 2028.2028 (the “Series A Notes”). Series B carries a principal balance of $86.3$76.7 million and bears an interest rate of 4.58% over a 20-year term.term, with the principal payment due on June 15, 2036 (the “Series B Notes”). The Series B isNotes were interest only for the first five years, with $1.9 million principal payments paid semiannually thereafter. thereafter beginning December 2021.
The proceeds ofSeries A Notes and the senior secured notes were primarily used to refinance the previously outstanding long-term tax exempt bonds, which were subject to an early redemption option at 103%, plus accrued interest, as a result of the U.S. IPO. As part of the refinancing of the long-term debt,Series B Notes require the Company paid a prepayment penalty of $3.2 million and wrote off the remaining $2.2 million in capitalized loan fees related to the tax exempt bonds, which were recorded as additional interest expense in the second quarter of 2016. The senior secured notes are collateralized by a security interest in the Company’s equity interest in its subsidiaries, including all payments representing profits and qualifying distributions.
The senior secured notes require the Company maintain a debt service coverage ratio of consolidated EBITDA to consolidated debt service of at least 1.10 to 1.00. Consolidated EBITDA is calculated as net income plus depreciation and amortization, taxes, interest and other non-cash charges net of non-cash income. Consolidated debt service is calculated as interest expense, principal payments, and dividend or stock repurchases. The senior secured notesSeries A Notes and the Series B Notes also contain a provision limiting the payment of dividends if the Company falls below a debt service ratio of 1.25. However, for the quarter endingended June 30, 2021 through the quarter ending March 31, 2024, the debt service ratio drops to 1.20. The debt service ratio increases to 1.25 for any fiscal quarter during the period from and after June 30, 2024. As of December 31, 2017,2023, the Company was in compliance with its financial debt covenants.covenants relating to the Series A Notes and the Series B Notes.
Eagletail Loans
In May 2017,Additionally, on October 26, 2023, the Company acquired Eagletail. As partentered into a note purchase agreement for the issuance of an aggregate principal amount of $20,000,000 of 6.91% Senior Secured Notes due on January 3, 2034 (the “6.91% Notes” and collectively with the Series A Notes and the Series B Notes, the “Senior Secured Notes”). Pursuant to the terms of the acquisition,Note Purchase Agreement, the Company assumed two unsecured loans heldissued the Notes on January 3, 2024. The 6.91% Notes will accrue interest at 6.91% per annum from the date of issuance, payable semi-annually on January 3 and July 3 of each year, beginning on July 3, 2024, with a balloon payment due on January 3, 2034.

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The 6.91% Notes require the Company to maintain a debt service coverage ratio of consolidated EBITDA to consolidated debt service of at least 1.10 to 1.00. The 6.91% Notes also contain a provision limiting the payment of dividends if the Company falls below a debt service coverage ratio of 1.20 for any fiscal quarter ended on or before June 15, 2024 and 1.25 for any fiscal quarter ended during the period from and after June 16, 2024.

The Senior Secured Notes are collateralized by Eagletail. These loans are payablea security interest in the Company’s equity interest in its subsidiaries, including all payments representing profits and qualifying distributions. The Senior Secured Notes also have certain restrictive covenants that limit, among other things, the Company’s ability to: create liens and other encumbrances; incur additional indebtedness; merge, liquidate or consolidate with another entity; dispose of or transfer assets; make distributions or other restricted payments; engage in certain affiliate transactions; and change the nature of the business.
Revolving Credit Line
On April 30, 2020, the Company entered into an agreement with The Northern Trust Company, and Illinois banking corporation (“Northern Trust”), which was initially for a two-year revolving line of credit up to $10.0 million with a maturity date of April 30, 2022. This credit facility, which may be used to refinance existing indebtedness, to acquire assets to use in and/or expand the Water Infrastructure Finance Authority of Arizona ("WIFA")Company’s business, and Harquahala Valley Community Benefits Foundation ("Harquahala") and as of December 31, 2017 carry balances of $44,000 and $20,000, respectively. The WIFA loan bearsfor general corporate purposes, initially bore an interest rate of 1.20% over a 20-year term, whileequal to the Harquahala loan bears anLondon Interbank Offered Rate (LIBOR) plus 2.00% and had no unused line fee.
The Company and Northern Trust have subsequently amended the credit facility agreement on multiple occasions (as amended, the “Northern Trust Loan Agreement”) to, among other things, (i) extend the scheduled maturity date to July 1, 2025; (ii) increase the maximum principal amount available for borrowing to $15.0 million; (iii) replaced the LIBOR interest rate of 4.65% overprovisions with provisions based on the Secured Overnight Financing Rate (SOFR); and (iv) add a 15-year term.
Tax Exempt Bonds
We issued tax-exempt bonds through The Industrial Development Authorityquarterly facility fee equal to 0.35% of the Countyaverage daily unused amount of Pimathe revolving line of credit.

The Northern Trust Loan Agreement requires the Company to maintain a debt service coverage ratio of consolidated EBITDA to consolidated debt service of at least 1.10 to 1.00. The Northern Trust Loan Agreement also contains a provision limiting the payment of dividends if the Company falls below a debt service ratio of 1.25. However, for the quarter ended June 30, 2021 through the quarter ending March 31, 2024, the debt service ratio drops to 1.20. Additionally, the Northern Trust Loan Agreement contains certain restrictive covenants that limit, among other things, the Company’s ability to: create liens and other encumbrances; incur additional indebtedness; merge, liquidate or consolidate with another entity; dispose of or transfer assets; make distributions or other restricted payments (including dividends); engage in certain affiliate transactions; and change the nature of the business. The foregoing covenants are subject to various qualifications and limitations as set forth in the amountNorthern Trust Loan Agreement. Pursuant to the Northern Trust Loan Agreement, the revolving credit facility is subject to certain customary events of $36.5 million on December 28, 2006; $53.6 million, netdefault after which the revolving credit facility could be declared due and payable if not cured within the grace period or, in certain circumstances, could be declared due and payable immediately. As of a discount of $511,000, on November 19, 2007; and $24.6 million on October 1, 2008. Proceeds from these bonds were used for qualifying costs of constructing and equipping the water and wastewater treatment facilities of our subsidiaries, Palo Verde and Santa Cruz. The tax-exempt bonds were redeemed in June 2016 with proceeds from the 2016 senior secured notes.


At December 31, 2017,2023, the Company had no capital lease obligationswas in compliance with its financial debt covenants under the Northern Trust Loan Agreement.
As of December 31, 2023 and December 31, 2022, the outstanding borrowings on this credit line were approximately $2.3 million and $0, respectively. There were approximately $25,000 and $9,812 unamortized debt issuance costs as of December 31, 2023 and December 31, 2022, respectively.

At December 31, 2023, the remaining aggregate annual maturities of debt for the years ended December 31obligations are as follows (in thousands):
 Debt
2024$3,836 
20253,839 
20263,843 
20273,847 
202832,569 
Thereafter57,287 
Subtotal105,221 
Less: amount representing unamortized discount and debt issuance costs(426)
Total$105,647 
12. INCOME TAXES
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 Debt
2018$8
20198
202010
20211,921
20223,836
Thereafter109,281
Total$115,064

At December 31, 2017, the carrying value of the non-current portion of long-term debt was $115.1 million, with an estimated fair value of $115.7 million. At December 31, 2016, the carrying value of the non-current portion of long-term debt was $115.0 million, with an estimated fair value of $108.4 million. The fair value of our debt was estimated based on interest rates considered available for instruments of similar terms and remaining maturities.
10.    INCOME TAXES
The Company utilizes the asset and liability method of accounting for income taxes. Under the asset and liability method, deferred tax assets and liabilities are recognized for the future tax consequences attributable to differences between the financial statement carrying amounts of existing assets and liabilities and their respective tax bases. Deferred tax assets and liabilities are measured using enacted tax rates expected to apply to taxable income in the years in which those temporary differences are expected to be recovered or settled. Deferred tax assets are reduced by a valuation allowance when, in the opinion of management, it is more likely than not that some portion or all of the deferred tax assets will not be realized. As of December 31, 20172023 and December 31, 2016,2022, the Company did not have any uncertainvaluation allowances or unrecognized tax positions.benefits.
On December 22, 2017, President Trump signed into law the TCJA. Substantially all of the provisions of the TCJA are effective for taxable years beginning after December 31, 2017. The TCJA includes significant changes to the Internal Revenue Code of 1986, as amended (the “Code”), including amendments which significantly change the taxation of individuals and business entities, and includes specific provisions related to regulated public utilities. Among its significant provisions, the TCJA (i) reduces the federal corporate income tax rate from 35% to 21%; (ii) eliminates bonus depreciation for regulated utilities, but allows 100% expensing for the cost of qualified property for non-regulated businesses; (iii) eliminates the provisions that treated AIAC and CIAC provided to regulated water utilities as non-taxable; (iv) eliminates the domestic production activities deduction, and (v) limits the amount of net interest that can be deducted; however, this limitation is not applicable to regulated utilities and, therefore is not anticipated to have a material impact to the Company’s ability to deduct net interest. Non-regulated segments of the Company’s business will be able to take advantage of the full expensing provisions of the TCJA.
Changes in the Code from the TCJA had a material impact on our financial statements in 2017. Under GAAP, specifically Accounting Standards Codification (“ASC”) Topic 740, Income Taxes, the tax effects of changes in tax laws must be recognized in the period in which the law is enacted. ASC 740 also requires deferred income tax assets and liabilities to be measured at the enacted tax rate expected to apply when temporary differences are to be realized or settled. Thus, at the date of enactment, the Company’s deferred income taxes were re-measured based upon the new tax rate. For the Company’s regulated entities, substantially all of the change in deferred income taxes is recorded as an offset to either a regulatory asset or liability because the impact of changes in the rates are expected to be recovered from or refunded to customers. For deferred taxes related to the Company’s unregulated operations, the change in deferred income taxes is recorded as a non-cash re-measurement adjustment to earnings. The re-measurement of deferred income taxes at the new federal tax rate decreased income tax expense by $2.3 million for the year ended December 31, 2017. Additionally, the Company recorded a net regulatory asset of $1.3 million.
Following the enactment of the TCJA, the staff of the U.S. Securities and Exchange Commission (the “SEC”) issued Staff Accounting Bulletin 118 — "Income Tax Accounting Implications of the Tax Cuts and Jobs Act" (SAB 118) which provides for a measurement period of up to one year from the enactment date to complete accounting under GAAP for the tax effects of the legislation. The Company has made a reasonable estimate for the measurement and accounting of certain effects of the TCJA on deferred income tax assets and liabilities and related regulatory assets and liabilities which have been reflected in these financial statements, as discussed above. The Company has not recorded the impact of the TCJA for certain other items for which it has not yet been able to gather, prepare, and analyze the necessary information in reasonable detail to complete the ASC 740 accounting treatment. For these items, which include the impact of the TCJA on state income taxes, the current and deferred income taxes were recognized and measured based on the provisions of the tax laws that were in effect immediately prior to the TCJA being


enacted. The determination of the impact of the income tax effects of these items, as well as the estimates we have recorded, will require additional analysis of historical records, further interpretation of the TCJA from yet to be issued U.S. Treasury regulations, and an evaluation of future administrative interpretations, court decisions, accounting interpretations, or other developments relating to the TCJA.
The income tax benefit from continuing operationsexpense for the years ended December 31, 2017, December 31, 2016,2023 and December 31, 20152022 is comprised of the following (in thousands):
 2023
 FederalStateTotal
Current income tax expense (benefit)$478 $— $478 
Deferred income tax expense (benefit)$1,965 $429 $2,394 
Income tax expense$2,443 $429 $2,872 
 2022
 FederalStateTotal
Current income tax expense (benefit)$(1,551)$(252)$(1,803)
Deferred income tax expense (benefit)2,265 472 $2,737 
Income tax expense$714 $220 $934 
 2017
 Federal State Total
Current income tax expense$138
 $
 $138
Deferred income tax expense (benefit)(993) 254
 (739)
Income tax expense (benefit)$(855) $254
 $(601)

 2016
 Federal State Total
Current income tax expense$121
 $
 $121
Deferred income tax benefit(1,285) (123) $(1,408)
Income tax benefit$(1,164) $(123) $(1,287)
 2015
 Federal State Total
Current income tax expense$63
 $
 $63
Deferred income tax expense17,735
 2,825
 20,560
Income tax expense$17,798
 $2,825
 $20,623
The income tax benefit for the years ended December 31, 2017, 2016, and 2015 differs from the amount that would be computed using the federal statutory income tax rate due to the following (in thousands):
 For the Years Ended December 31,
 2017 2016 2015
Computed federal tax expense (benefit) at statutory rate$1,343
 $(1,291) $14,275
State income taxes - net of federal tax benefit126
 (123) 1,865
Gain on condemnation of Valencia
 
 4,312
Federal tax rate change(2,296) 
 
IRC Section 453A interest113
 121
 63
Equity compensation83
 
 
Other differences30
 6
 108
Income tax expense$(601) $(1,287) $20,623
ASC Topic 740, Income Taxes, prescribes the method to determine whether a deferred tax asset is realizable and significant weight is given to evidence that it can be objectively verified. As of December 31, 2017 and 2016, the Company’s valuation allowance totaled zero and $8,500, respectively, which related to state net operating loss carryforwards expected to expire prior to utilization.


The following table summarizes the Company’s temporary differences between book and tax accounting that give rise to the deferred tax assets and deferred tax liabilities, including the valuation allowance, as of December 31, 20172023 and 20162022 (in thousands):
 December 31, 2017 December 31, 2016
DEFERRED TAX ASSETS:   
Taxable meter deposits$33
 $40
Net operating loss carry forwards2,087
 4,976
Balterra intangible asset acquisition224
 336
Deferred gain on Sale of GWM1,132
 1,652
Deferred gain on ICFA funds received4,911
 7,350
Equity investment loss341
 459
Other1,040
 1,404
Total deferred tax assets9,768
 16,217
Valuation allowance
 (9)
Net deferred tax asset9,768
 16,208
DEFERRED TAX LIABILITIES:   
Regulatory asset(315) 
CP Water intangible asset acquisition(381) (571)
ICFA intangible asset(577) (502)
Property,  plant and equipment(4,392) (642)
Gain on condemnation of Valencia(7,217) (17,078)
Total deferred tax liabilities(12,882) (18,793)
Net deferred tax liability$(3,114) $(2,585)
 December 31, 2023December 31, 2022
DEFERRED TAX ASSETS:
Taxable meter deposits$— $
Net operating loss carry forwards1,451 3,623 
Balterra intangible asset acquisition224 224 
Deferred gain on ICFA funds received4,889 5,216 
AIAC4,046 4,099 
Other1,286 1,539 
Total deferred tax assets11,896 14,708 
Net deferred tax asset11,896 14,708 
DEFERRED TAX LIABILITIES:  
Regulatory liability(228)(243)
CP Water intangible asset acquisition(381)(381)
ICFA intangible asset(522)(625)
Property,  plant and equipment(17,398)(17,936)
Gain on condemnation of Valencia(201)(81)
Other Liabilities(1,450)(1,391)
Total deferred tax liabilities(20,180)(20,657)
Net deferred tax liability$(8,284)$(5,949)
As of December 31, 2017, we have2023, the Company has approximately $9.4$4.4 million in federalremaining net operating loss (“NOL”) carry forwardsforwards.
The Company had a regulatory asset of $1.4 million and $3.2 million in state NOLs availableat December 31, 2023 and December 31, 2022, respectively, related to offset future taxablethe 2017 Federal Tax Cuts and Jobs Act (the "TCJA") signed into law on December 22, 2017. The regulatory liability of $0.8 million at December 31, 2021 was reversed as of June 30, 2022 due to Rate Decision No. 78664. The reversal was recorded as a reduction to income with federaltax expense for approximately $0.7 million, and state NOLs expiring in 2031-2036.a reduction to interest expense for approximately $0.1 million. Refer to Note 2 - "Regulatory Decision and Related Accounting Policy and Changes."
The effective tax rates used for the years ended December 31, 2017, 2016,2023 and 20152022 were (15.2%), 33.9%,26.5% and 49.1%14.3%, respectively. The income tax provision was computed based on the Company’s estimated effective tax rate and forecasted income expected for the full year, including the impact of any unusual, infrequent, or non-recurring items. The effective tax rate for the year ended December 31, 20172023 was lesshigher than the federal statutory rate of 34%21% primarily due todriven by the impact2017 TCJA reversal of federal tax reform.approximately $0.7 million for the year ended 2022.
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11.

13. DEFERRED COMPENSATION AWARDS
Stock-based compensation
Stock-based compensation related to option awards is measured based on the fair value of the award. The fair value of stock option awards is determined using a Black-Scholes option-pricing model. We recognizeThe Company recognizes compensation expense associated with the options over the vesting period.
2016 stock option grant
In May 2016, GWRI’s Board of Directors granted stock options to acquire 325,000 shares of GWRI’s common stock to the members of the board. The options were granted with an exercise price of $7.50, the market price of the Company’s common shares on the NASDAQ Global Market at the close of business on May 20, 2016. The options vest over a two-year period, with 50% vesting in May 2017 and 50% vesting in May 2018. The options have a three-year life. The Company will expense the $348,000 fair value of the stock option grant ratably over the two-year vesting period in accordance with ASC 323. Stock-based compensation expense of $174,000 and $106,000 was recorded for the years ended December 31, 2017 and December 31, 2016, respectively. No stock-based compensation expense was recorded for the year ended December 31, 2015. As of December 31, 2017, 50,000 options have been exercised with 275,000 outstanding.
2017 stock option grant
In August 2017, GWRI'sGWRI’s Board of Directors granted stock options to acquire 465,000 shares of GWRI'sGWRI’s common stock to employees throughout the Company. The options were granted with an exercise price of $9.40, the market price of the Company'sCompany’s common shares on the NASDAQ Global Market at the close of business on August 10, 2017. The options vestvested over a four-year period, with


25% vestinghaving vested in August 2018, 25% vestinghaving vested in August 2019, 25% vestinghaving vested in August 2020, and 25% vestinghaving vested in August 2021. The options have a 10-year life. The Company will expenseexpensed the $1.3$1.1 million fair value of the stock option grant ratably over the four-year vesting period. As of August 2021, these options were fully expensed. As of December 31, 2023, 84,292 options have been exercised and 114,587 options have been forfeited with 266,121 options outstanding.
2019 stock option grant
In August 2019, GWRI’s Board of directors granted stock options to acquire 250,000 shares of GWRI’s common stock to employees throughout the Company. The options were granted with an exercise price of $11.26, the market price of the Company’s common shares on the NASDAQ Global Market at the close of business on August 13, 2019. The options vest over a four-year period, with 25% having vested in accordance with ASC 323.August 2020, 25% having vested in August 2021, 25% having vested in August 2022, and 25% vesting in August 2023. The options have a 10-year life. The Company will expense the $0.8 million fair value of the stock option grant ratably over the four-year vesting period. Stock-based compensation expense of $123,000$92,000 and $174,000 was recorded for the year ended December 31, 2017. No stock-based compensation expense was recorded for the years ended2023 and 2022, respectively. As of December 31, 20162023, 12,764 options have been exercised and December 31, 2015.77,473 options have been forfeited with 159,763 options outstanding.
A summary of stock option activity is as follows (in thousands, except option prices and years):
Number of OptionsWeighted Average Exercise PriceWeighted Average Remaining Contractual LifeAggregate Intrinsic Value
Options Outstanding at December 31, 2021520 $10.12 6.6$3,635.4 
Options Vested at December 31, 2021420 $9.84 6.2$3,050.9 
Granted— 
Exercised(2)$9.61 
Forfeited— 
Cancelled— 
Options Outstanding at December 31, 2022518 $10.12 5.4$1,638.4 
Options Vested at December 31, 2022468 $10.00 5.3$1,537.6 
Granted— 
Exercised(41)$9.47 
Forfeited(52)$10.79 
Cancelled— 
Options Outstanding at December 31, 2023426 $10.10 4.4$1,270.1 
Options Vested at December 31, 2023426 $10.10 4.4$1,270.1 
Phantom stock compensationunits/Restricted stock units
On December 30, 2010, we adoptedRestricted stock units are granted in the first quarter based on the prior year’s performance and vest over a phantom stock unit plan authorizingthree-year period. The units are credited quarterly using the directorsclosing price of the Company to issue phantomCompany’s common stock units (‘‘PSUs’’) to our employees. Followingon the consummation ofapplicable record date for the Reorganization Transaction, the awarded PSUs have been amended such that the outstanding units track the value of GWRI’s share price. The vesting of the awards has not changed. The PSUs give rise to a right of the holder to receive a cash payment the value of which, on a particular date, is the market value of the equivalent number of shares of GWRI at that date. The issuance of PSUs as a core component of employee compensation was intended to strengthen the alignment of interests between the employees of the Company and the shareholders of GWRI by linking their holdings and a portion of their compensation to the future value of the common shares of GWRI.
PSUs are accounted for as liability compensatory awards under ASC 710, Compensation – General, rather than as equity awards. PSU awards are remeasured each period and a liability is recorded equal to GRWI’s closing share price as of the balance sheet date multiplied by the number of units vested and outstanding. The value of the benefits is recorded as an expense in the Company’s financial statements over the related vesting period. Vesting occurs ratably over 12 consecutive quarters beginning in the period granted.respective quarter. The following table details total awards granted and the number of units outstanding as of December 31, 20172023, along with the amounts paid to holders of the PSUsphantom stock units (“PSUs”) and/or restricted stock units (“RSUs”) for the
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years ended December 31, 2017, 2016,2023 and 20152022 (in thousands, except unit amounts):
Amounts Paid For the Year Ended December 31,
Grant DateUnits GrantedUnits Outstanding20232022
Q1 201932,190 — $— $45 
Q1 202022,481 — 24 108 
Q1 2021(1)
27,403 2,133 106 132 
Q1 2022(1)
22,262 8,890 88 79 
Q1 2023(1)
30,366 21,824 86 — 
Total134,702 32,847 $304 $364 
(1)Pursuant to the Global Water Resources, Inc. 2020 Omnibus Incentive Plan, effective May 7, 2020, long-term incentive awards are no longer granted in the form of PSUs and are granted as RSUs instead.
      Amounts Paid For the Year Ended December 31,
Grant Date Units Granted Units Outstanding 2017 2016 2015
Q4 2010 350,000
 
 $
 $
 $1,398
Q1 2012 135,079
 
 
 
 38
Q1 2013 76,492
 
 
 29
 110
Q1 2014 8,775
 
 3
 10
 8
Q1 2015 28,828
 2,402
 90
 65
 38
Q1 2016 34,830
 14,513
 108
 63
 
Q1 2017 22,712
 17,034
 53
 
 
Total 656,716
 33,949
 $254
 $167
 $1,592

Stock appreciation rights compensation
Beginning January 2012, in an effort to reward employees for their performance, the Company adopted a stock appreciation rights plan authorizing the directors of the Company to issue stock appreciation rights (“SARs”) to our employees. Following the consummation of the Reorganization Transaction, the value of the SARs issued under the plan track the performance of GWRI’s shares. Each holder has the right to receive acash payment amounting to the difference between the exercise price and the closing price of GWRI’s common shares on the exercise date, provided that the closing price is in excess of the exercise price. Holders of SARs may exercise their awards once vested. Individuals who voluntarily or involuntarily leave the Company forfeit their rights under the awards.
The Company historically accounted for SARs as liability compensatory awards under ASC 710, Compensation – General, valued using the intrinsic value method, as permitted by ASC 718 for nonpublic entities, with changes to the value of the SARs recognized as compensation expense at each quarterly reporting date. In connection with becoming a public company, as defined in ASC 718, in the second quarter of 2016, the Company was required to change its methodology for valuing the SARs. While the SARs will continue to be remeasured at each quarterly reporting date, the SARs are required to be accounted for prospectively at fair value using a fair value pricing model, such as Black-Scholes. The Company recorded the impact of the change in valuation methods as a cumulative effect of a change in accounting principle, as permitted by ASC 250. The effect of the change increased the SAR liability by $103,000 which was the difference in compensation cost measured using the intrinsic value method and the fair value method. An offsetting change to accumulated deficit in the consolidated balance sheet was recorded with the revaluation, net of $38,000 in taxes. Any future changes in fair value will be recorded as compensation expense in the consolidated statement of operations.


The following table details the recipients of the SARsstock appreciation rights (“SARs”) awards, the grant date, units granted, exercise price, outstanding sharesunits as of December 31, 20172023 and amounts paid during the years ended December 31, 2017, 2016,2023 and 20152022 (in thousands, except unit and per unit amounts):
Amounts Paid For the Year Ended December 31,
RecipientsGrant DateUnits GrantedExercise PriceUnits Outstanding20232022
Members of Management (1)(2)
Q1 2015299,000 $4.26 12,500 $399 $62 
Members of Management (1)(3)
Q3 2017103,000 $9.40 — 33 — 
Members of Management (1)(4)
Q1 201833,000 $8.99 8,250 — — 
Total 435,000  20,750 $432 $62 
          Amounts Paid For the Year Ended December 31,
Recipients Grant Date Units Granted Exercise Price Units Outstanding 2017 2016 2015
Employees below senior management level (1)
 Q1 2012 152,091
 C$4.00
 
 $
 $
 $67
Key Executive (2)(4)
 Q3 2013 100,000
 $1.59
 
 $366
 $151
 $37
Key Executive (2)(5)
 Q4 2013 100,000
 $2.69
 
 312
 137
  
Members of Management (2)(6)
 Q1 2015 299,000
 $4.26
 233,000
 
 112
  
Key Executives (3)(7)
 Q2 2015 300,000
 $5.13
 300,000
 
 
  
Members of Management (2)(8)
 Q3 2017 103,000
 $9.40
 103,000
 
 
  
Total   1,054,091
   636,000
 $678
 $400
 $104
(1)The SARs vest ratably over 16 quarters from the grant date.

(1)(2)The SARs vest in equal installments over four quarters and expired four years after the date of issuance.
(2)The SARs vest ratably over sixteen quarters from the grant date.
(3)The SARs vest over sixteen quarters, vesting 20% per year for the first three years, with the remainder, 40%, vesting in year four.
(4)The exercise price was determined by taking the weighted average GWRC share price of the five days prior to the grant date of July 1, 2013.
(5)The exercise price was determined by taking the weighted average GWRC share price of the 30 days prior to the grant date of November 14, 2013.
(6)The exercise price was determined to be the fair market value of one share of GWRC stock on the grant date of February 11, 2015.
(7)The exercise price was determined to be the fair market value of one share of GWRC stock on the grant date of May 8, 2015.
(8)The exercise price was determined to be the fair market value of one share of GWRI stock on the grant date of August 10, 2017
As a result of the merger of GWRC into the Company and the U.S. IPO, the exercise prices for the preceding awards were translated to U.S. dollars using the prevailing noon-day Bank of Canada foreign exchange rate of US$0.7969 per CAD$1.00 as measured on May 2, 2016, the day prior to the closing of the merger. The vesting of the awards has not changed. Subsequent to the merger, each SAR provides the holder the right to receive a cash payment amounting to the difference between the per share exercise price andwas determined to be the closing pricefair market value of GWRI’s common sharesone share of GWR Global Water Resources Corp. stock on the exercisegrant date provided that the closing price is in excess of February 11, 2015.
(3)The exercise price per share.was determined to be the fair market value of one share of GWRI stock on the grant date of August 10, 2017.
(4)The exercise price was determined to be the fair market value of one share of GWRI stock on the grant date of March 12, 2018.

For the yearsyear ended December 31, 2017, 2016, and 2015,2023, the Company recorded approximately $1.1$0.2 million $1.8 million, and $695,000 of negative compensation expense related to the PSUsPSUs/RSUs and SARs, respectively.SARs. No negative compensation was recorded for the year ended December 31, 2022 . These are liability awards, so when the stock price decreases, cumulative compensation expense is reduced, which can lead to negative compensation in a given period. Based on GWRI’s closing share price on December 29, 2017,2023 (the last trading date of the quarter), deferred compensation expense to be recognized over future periods is estimated for the years ending December 31 as follows (in thousands):
 RSUs
2024221 
2025127 
Total$348 

Restricted stock awards

On May 7, 2020, the Company’s stockholders approved the Global Water Resources, Inc. 2020 Omnibus Incentive Plan which allows restricted stock awards as a form of compensation. A restricted stock award (“RSA”) represents the right to receive a share of the Company’s common stock. RSAs vest over two to three years, beginning on the date of the grant. The Company assumes that forfeitures will be minimal and recognizes forfeitures as they occur, which results in a reduction in compensation expense.
The following table details the RSA units granted during the year ended December 31, 2023 and 2022 as well as the compensation expense related to the grant and partial vesting of RSAs for the years ended December 31, 2023 and 2022 (in thousands, except unit amounts):
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 PSUs SARs
2018$177
 $891
201970
 192
2020
 64
2021
 48
Total$247
 $1,195
For the Year Ended December 31,
20232022
Compensation expense$972 $1,344 
RSAs issued22,5000

12.
The following table summarizes the RSA transactions for the year ended December 31, 2023:
December 31, 2022 BalanceForfeitedVestedGrantedDecember 31, 2023 Balance
Nonvested Number of RSAs192,468 24,835 91,783 22,500 98,350 
Weighted Average Fair Value$15.57 12.22 10.83 10.78 $12.35 

14. SUPPLEMENTAL CASH FLOW INFORMATION
The following is supplemental cash flow information for the yearsyear ended December 31, 2017, 2016,2023 and 20152022 (in thousands):


 For the Year Ended December 31,
 20232022
Supplemental cash flow information:
Cash paid for interest - net of amounts capitalized$4,686 $1,450 
Cash paid for income taxes$706 $1,589 
Non-cash financing and investing activities:
Capital expenditures included in accounts payable and accrued liabilities$1,747 $158 
Business acquisition through issuance of contingent consideration payable$1,330 $— 
Finance lease additions$240 $— 

15. ACQUISITIONS
Acquisition of Farmers Water Company

On February 1, 2023, the Company acquired all of the equity of Farmers, an operator of a water utility with service area in Pima County, Arizona, for a total consideration of $7.6 million consisting of $6.2 million in cash plus a growth premium estimated at $1.4 million. The acquisition added approximately 3,300 active water service connections and approximately 21.5 square miles of service area in Sahuarita, Arizona and the surrounding unincorporated area of Pima County at the time of acquisition.

The acquisition was accounted for as a business combination under ASC 805, “Business Combinations” and the purchase price was allocated to the acquired utility assets and liabilities based on the acquisition-date fair values. Fair values are determined in accordance with ASC 820 “Fair Value Measurement,” which allows for the characteristics of the acquired assets and liabilities to be considered, particularly restrictions on the use of the asset and liabilities. Regulation is considered both a restriction on the use of the assets and liabilities, as it relates to inclusion in rate base, and a fundamental input to measuring the fair value in a business combination. Substantially all the Company’s operations are subject to the rate-setting authority of the ACC and are accounted for pursuant to accounting guidance for regulated operations. The rate-setting and cost recovery provisions currently in place for the Company’s regulated operations provide revenues derived from costs, including a return on investment of assets and liabilities included in rate base. As such, the fair value of the Company’s assets and liabilities subject to these rate-setting provisions approximates the pre-acquisition carrying values and does not reflect any net valuation adjustments.

Under the terms of the purchase agreement, the Company is obligated to pay the seller a growth premium equal to $1,000 for each new account established in the service area, up to a total aggregate growth premium of $3.5 million. The obligation period of the growth premium commences on the closing date of the acquisition and ends (i) ten years after the first new account for residential purposes is established on land that is, at the time of the closing date of the acquisition, undeveloped or unplatted and owned by the seller within the service area or (ii) ten years after the date of closing if a new account (as described above) has not been established. The assumptions and estimates used in determining the acquisition liability related to the growth premium are consistent with previous acquisitions. As of December 31, 2023, the remaining liability was $1.3 million.
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 For the Year Ended December 31,
 2017 2016 2015
Supplemental cash flow information:     
Cash paid for interest$5,224
 $5,969
 $7,475
Cash paid for GWRC tax liability$125
 $
 $
Cash paid for bond prepayment fee$
 $3,201
 $
Cash paid for taxes$120
 $184
 $
Non-cash financing and investing activities:     
Capital expenditures included in accounts payable and accrued liabilities$1,090
 $2,909
 $184
Equity method investment gain on recapitalization of FATHOM™$243
 $
 $
Deferred compensation change in accounting principle$
 $103
 $
Reclassification of deferred IPO costs to equity$
 $97
 $
The purchase price allocation of the net assets acquired in the transaction is as follows (in thousands):

13.
Net assets acquired:
Cash$28 
Accounts receivable72 
Property, plant and equipment10,386 
Construction work-in-progress126 
Prepaids
Intangibles(1)
Other taxes(35)
Other accrued liabilities(55)
Developer deposits(22)
AIAC(1,481)
CIAC(7,322)
Total net assets assumed1,712 
Goodwill5,863 
Total purchase price$7,575 
(1) Intangibles consist of franchise contract rights and organization costs. Refer to Note 7 — “Goodwill & Intangible Assets” for additional information regarding the intangibles.

The goodwill reflects the value paid primarily for the long-term potential for connection growth as a result of the Company’s increased scale and diversity, opportunities for synergies, and an improved risk profile.

While the Company uses the best available estimates and assumptions to accurately value assets acquired and liabilities assumed at the acquisition date, such estimates are inherently uncertain and subject to refinement. Events and circumstances may occur that may affect the accuracy or validity of such assumptions, estimates or actual results. As a result, during the one-year measurement period from the acquisition date, the Company may record adjustments to the assets acquired and liabilities assumed with the corresponding offset to goodwill. Any adjustments subsequent to the conclusion of the measurement period or final determination of the values of assets acquired or liabilities assumed, whichever comes first, will be recorded in the Company’s Consolidated Statements of Operations.
16. COMMITMENTS AND CONTINGENCIES
Commitments
The Company has operating and finance leases for vehicles, office equipment, and office space. Refer to Note 4 Prior“Leases” for additional information.
On October 16, 2018, the Company completed the acquisition of Red Rock, an operator of a water and a wastewater utility with service areas in the Pima and Pinal counties of Arizona. Under the terms of the purchase agreement, the Company is obligated to pay to the sale of GWM, we leased certain office spaceseller a growth premium equal to $750 for each new account established within three specified growth premium areas, commencing in Arizona under operating leases with terms that expired in February 2016. The operating lease agreements were between GWM andeach area on the landlord. Accordingly, effective June 2013 through February 2016, the Company was not a party under the lease agreements. GWRI subleased a portiondate of the office space covered underfirst meter installation and ending on the GWM lease agreements. In February 2016, the Company entered into a three-year lease agreement with the landlord to occupy the same space previously subleased under GWM's lease agreements, inclusiveearlier of necessary facility upgrades. Beginning in March 2016, the Company began recording approximately $8,000 in monthly rent expense related to the new agreement. Rent expense arisingten years after such first installation date or twenty years from the operating leases totaled approximately $98,000, $92,000, and $64,000 for the years endedacquisition date. As of December 31, 2017, 2016,2023, no meters have been installed and 2015, respectively.no accounts have been established in any of the three growth premium areas.
Contingencies
From time to time, in the ordinary course of business, the Company may be subject to pending or threatened lawsuits in which claims for monetary damages are asserted. Management is not aware of any legal proceeding of which the ultimate resolution could materially affect ourthe Company’s financial position, results of operations, or cash flows.
14. SELECTED QUARTERLY FINANCIAL DATA (UNAUDITED)
-85-
  Quarter
  First Second Third Fourth
Year Ended December 31, 2017        
Revenues $6,791
 $8,145
 $8,472
 $7,800
Operating income $1,101
 $1,712
 $2,810
 $1,721
Net income $189
 $425
 $1,203
 $2,734
Basic earnings per common share $0.01
 $0.02
 $0.06
 $0.14
Diluted earnings per common share $0.01
 $0.02
 $0.06
 $0.14
  Quarter
  First Second Third Fourth
Year Ended December 31, 2016        
Revenues $6,816
 $7,589
 $8,180
 $7,214
Operating income $1,061
 $925
 $2,887
 $938
Net income/(loss) $(314) $(3,532) $1,285
 $48
Basic earnings/(loss) per common share $(0.02) $(0.18) $0.07
 $
Diluted earnings/(loss) per common share $(0.02) $(0.18) $0.07
 $

ITEM 9.CHANGES IN AND DISAGREEMENTS WITH ACCOUNTANTS ON ACCOUNTING AND FINANCIAL DISCLOSURE
ITEM 9.     CHANGES IN AND DISAGREEMENTS WITH ACCOUNTANTS ON ACCOUNTING AND FINANCIAL DISCLOSURE
None.


ITEM 9A.     CONTROLS AND PROCEDURES
Evaluation of Disclosure Controls and Procedures
Our management, with the participation of our Chief Executive OfficeOfficer and Chief Financial Officer, reviewed and evaluated the effectiveness of our disclosure controls and procedures (as such term is defined in Rule 13a-15(e) and 15d-15(e) under the Exchange Act) as of the end of the period covered by this Form 10-K.10-K pursuant to Rule 13a-15(b) and 15d-15(b) under the Exchange Act. Based on that evaluation, our Chief Executive Officer and Chief Financial Officer have concluded that, as of December 31, 2017,2023, our disclosure controls and procedures were effective to ensure that information required to be disclosed by us in reports that we file or submit under the Exchange Act is recorded, processed, summarized, and reported within the time periods specified in the SEC’s rules and forms and that such information is accumulated and communicated to our management, including our Chief Executive Officer and Chief Financial Officer, as appropriate, to allow timely decisions regarding required disclosure.
Management’s Report on Internal Control over Financial Reporting
Our management is responsible for establishing and maintaining adequate internal control over financial reporting as(as such term is defined underin Rule 13a-15(f) and 15d-15(f) under the Exchange Act Act). Under the supervision and with the participation of our management, including our Chief Executive Officer and Chief Financial Officer, we conducted an evaluation of the effectiveness of our internal control over financial reporting based on the framework established in Internal Control - Integrated Framework (2013) issued by the Committee of Sponsoring Organizations of the Treadway Commission. Based on our evaluation under this framework, our management concluded that our internal control over financial reporting was effective as of December 31, 2017.2023.
In addition, we are
This Form 10-K does not include an emerging growth company, as defined under the Jumpstart Our Business Startups Act (the "JOBS Act"),attestation report of our registered public accounting firm willbecause, as a smaller reporting company and non-accelerated filer, our registered public accounting firm is not be required to attest to, or report on, management’s assessment regarding internal control over financial reporting for as long as the Company is deemed to beissue such an emerging growth company.attestation report.
Changes in Internal Control over Financial Reporting
There was no change in our internal control over financial reporting during the fiscal quarter ended December 31, 20172023 that has materially affected, or is reasonably likely to materially affect, our internal control over financial reporting.
ITEM 9B.
ITEM 9B.     OTHER INFORMATION
None.


Rule 10b5-1 Trading Plans

During the three months ended December 31, 2023, none of our directors or officers (as defined in Exchange Act Rule 16a-1(f)) adopted or terminated a “Rule 10b5–1 trading arrangement” or a “non-Rule 10b5–1 trading arrangement,” each as defined in Item 408 of Regulation S-K.


ITEM 9C. DISCLOSURE REGARDING FOREIGN JURISDICTIONS THAT PREVENT INSPECTIONS

Not applicable.
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PART III
ITEM 10.DIRECTORS, EXECUTIVE OFFICERS OF THE REGISTRANT, AND CORPORATE GOVERNANCE
ITEM 10.     DIRECTORS, EXECUTIVE OFFICERS AND CORPORATE GOVERNANCE
 
The information required by this Item 10 iswill be included under the following captions in our definitive proxy statement relating to our 20182024 annual meeting of stockholders to be filed with the SEC within 120 days after the end of our fiscal year ended December 31, 20172023 (the “Proxy Statement”) and is incorporated herein by reference: “Proposal One: Election of Directors”, “Executive Officers”, “Other Matters—Delinquent Section 16(a) Beneficial Ownership Reporting Compliance”Reports”, “Other Matters—Code of Conduct and Ethics”Ethical Business Conduct”, and “Corporate Governance—Board and Committee Information”.
ITEM 11.EXECUTIVE COMPENSATION
ITEM 11.     EXECUTIVE COMPENSATION
We are an emerging growtha smaller reporting company as defined underin the Jumpstart Our Business StartupsExchange Act (the "JOBS Act"), and are therefore not required to provide certain disclosures regarding executive compensation required of certain larger public companies or hold a nonbinding advisory vote on executive compensation.companies.
The information required by this Item 11 iswill be included under the following captions in our definitive proxy statement relating to our 2018 annual meeting of stockholders to be filed with the SEC within 120 days after the end of our fiscal year ended December 31, 2017Proxy Statement and is incorporated herein by reference: “Corporate Governance—Compensation of Directors”, and “Executive Compensation”, “Compensation Committee Interlocks and Insider Participation”, and “Report of the Compensation Committee”.


ITEM 12.SECURITY OWNERSHIP OF CERTAIN BENEFICIAL OWNERS AND MANAGEMENT AND RELATED STOCKHOLDER MATTERS
ITEM 12.     SECURITY OWNERSHIP OF CERTAIN BENEFICIAL OWNERS AND MANAGEMENT AND RELATED STOCKHOLDER MATTERS
The information required by this Item 12 iswill be included under the following captions in our definitive proxy statement relating to our 2018 annual meeting of stockholders to be filed with the Securities and Exchange Commission within 120 days after the end of our fiscal year ended December 31, 2017Proxy Statement and is incorporated herein by reference: “Security Ownership of Certain Beneficial Owners and Management” and “Equity Compensation Plan Information”.


ITEM 13.CERTAIN RELATIONSHIPS AND RELATED TRANSACTIONS, AND DIRECTOR INDEPENDENCE
ITEM 13.     CERTAIN RELATIONSHIPS AND RELATED TRANSACTIONS, AND DIRECTOR INDEPENDENCE
The information required by this Item 13 iswill be included under the following captions in our definitive proxy statement relating to our 2018 annual meeting of stockholders to be filed with the Securities and Exchange Commission within 120 days after the end of our fiscal year ended December 31, 2017Proxy Statement and is incorporated herein by reference: “Corporate Governance—Independence of Directors” and “Certain Relationships and Related Party Transactions.”Transactions”.


ITEM 14.PRINCIPAL ACCOUNTANT FEES AND SERVICES
ITEM 14.     PRINCIPAL ACCOUNTANT FEES AND SERVICES
The information required by this Item 14 iswill be included under the following caption in our definitive proxy statement relating to our 2018 annual meeting of stockholders to be filed with the Securities and Exchange Commission within 120 days after the end of our fiscal year ended December 31, 2017Proxy Statement and is incorporated herein by reference: “Audit Matters—Independent Auditor’s Fees.”Fees”.
PART IV
ITEM 15.EXHIBITS AND FINANCIAL STATEMENT SCHEDULES
ITEM 15.     EXHIBITS AND FINANCIAL STATEMENT SCHEDULES
(a) Exhibit
See Exhibit Index.
(b) Financial Statements and Financial Statement Schedules.
Our consolidated financial statements are included in Part II, Item 8 of this Form 10-K.report. All other schedules for which provision is made in the applicable accounting regulations of the SEC are included in the consolidated financial statements, including the notes thereto, or are inapplicable, and therefore have been omitted.


(b) Exhibit

See Exhibit Index.

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EXHIBIT INDEX
Exhibit
Number
Description of ExhibitMethod of Filing
2.1.1Incorporated by reference to Exhibit 2.1 of the Company’s Registration Statement on Form S-1 (File No. 333-209025) filed with the SEC on January 19, 2016
2.1.2Incorporated by reference to Exhibit 2.1.2 of Amendment No. 2 to the Company’s Registration Statement on Form S-1 (File No. 333-209025) filed with the SEC on April 13, 2016
3.1Incorporated by reference to Exhibit 3.1 of the Company’s Current Report on Form 8-K filed with the SEC on May 4, 2016
3.2
Incorporated by reference to Exhibit 3.2 of the Company’s Current Report on Form 8-K filed with the SEC on May 4, 2016
4.1Incorporated by reference to Exhibit 4.1 of Amendment No. 4 to the Company’s Registration Statement on Form S-1 (File No. 333-209025) filed with the SEC on April 26, 2016
4.2Incorporated by reference to Exhibit 4.1 to the Company’s Current Report on Form 8-K filed with the SEC on June 28, 2016
4.3Incorporated by reference to Exhibit 4.2 to the Company’s Current Report on Form 8-K filed with the SEC on June 28, 2016
4.4Incorporated by reference to Exhibit 4.4 to the Company’s Annual Report on Form 10-K filed with the SEC on March 5, 2020.
10.1Incorporated by reference to Exhibit 10.1 of the Company’s Registration Statement on Form S-1 (File No. 333-209025) filed with the SEC on January 19, 2016
10.2Incorporated by reference to Exhibit 10.2 of the Company’s Registration Statement on Form S-1 (File No. 333-209025) filed with the SEC on January 19, 2016
10.3Incorporated by reference to Exhibit 10.2 of the Company’s Quarterly Report on Form 10-Q filed with the SEC on May 6, 2021
10.4Incorporated by reference to Exhibit 10.3 of the Company’s Quarterly Report on Form 10-Q filed with the SEC on May 6, 2021
10.5Incorporated by reference to Exhibit 10.4 of the Company’s Quarterly Report on Form 10-Q filed with the SEC on May 6, 2021
10.6Incorporated by reference to Exhibit 10.5 of the Company’s Registration Statement on Form S-1 (File No. 333-209025) filed with the SEC on January 19, 2016
10.7Incorporated by reference to Exhibit 10.6 of the Company’s Registration Statement on Form S-1 (File No. 333-209025) filed with the SEC on January 19, 2016
10.8Incorporated by reference to Exhibit 10.7 of the Company’s Registration Statement on Form S-1 (File No. 333-209025) filed with the SEC on January 19, 2016
10.9Incorporated by reference to Exhibit 10.8 of the Company’s Registration Statement on Form S-1 (File No. 333-209025) filed with the SEC on January 19, 2016
10.10Incorporated by reference to Exhibit 10.9 of the Company’s Registration Statement on Form S-1 (File No. 333-209025) filed with the SEC on January 19, 2016
10.11Incorporated by reference to Exhibit 10.10 of the Company’s Registration Statement on Form S-1 (File No. 333-209025) filed with the SEC on January 19, 2016
10.12.1Incorporated by reference to Exhibit 10.17.1 of the Company’s Registration Statement on Form S-1 (File No. 333-209025) filed with the SEC on January 19, 2016
10.12.2Incorporated by reference to Exhibit 10.17.2 of the Company’s Registration Statement on Form S-1 (File No. 333-209025) filed with the SEC on January 19, 2016

-88-

Exhibit
Number
Description of ExhibitMethod of Filing
10.12.3Incorporated by reference to Exhibit 10.1 of the Company’s Current Report on Form 8-K filed with the SEC on May 4, 2016
10.12.4Incorporated by reference to Exhibit 10.2 of the Company’s Current Report on Form 8-K filed with the SEC on March 13, 2018
10.13.1Incorporated by reference to Exhibit 10.18 of the Company’s Registration Statement on Form S-1 (File No. 333-209025) filed with the SEC on January 19, 2016
10.13.2Incorporated by reference to Exhibit 10.2 of the Company’s Current Report on Form 8-K filed with the SEC on May 4, 2016
10.14.1Incorporated by reference to Exhibit 10.19 of the Company’s Registration Statement on Form S-1 (File No. 333-209025) filed with the SEC on January 19, 2016
10.14.2Incorporated by reference to Exhibit 10.3 of the Company’s Current Report on Form 8-K filed with the SEC on May 4, 2016
10.14.3Incorporated by reference to Exhibit 10.1 of the Company’s Current Report on Form 8-K filed with the SEC on August 8, 2017
10.14.4Incorporated by reference to Exhibit 10.1 of the Company’s Current Report on Form 8-K filed with the SEC on December 6, 2017
10.14.5Incorporated by reference to Exhibit 10.1 of the Company’s Current Report on Form 8-K filed with the SEC on March 13, 2018
10.15.1Incorporated by reference to Exhibit 10.20 of the Company’s Registration Statement on Form S-1 (File No. 333-209025) filed with the SEC on January 19, 2016
10.15.2Incorporated by reference to Exhibit 10.4 of the Company’s Current Report on Form 8-K filed with the SEC on May 4, 2016
10.16.1Incorporated by reference to Exhibit 10.21 of the Company’s Registration Statement on Form S-1 (File No. 333-209025) filed with the SEC on January 19, 2016
10.16.2Incorporated by reference to Exhibit 10.5 of the Company’s Current Report on Form 8-K filed with the SEC on May 4, 2016
10.17Incorporated by reference to Exhibit 10.22 of Amendment No. 1 to the Company’s Registration Statement on Form S-1 (File No. 333-209025) filed with the SEC on March 17, 2016
10.18Incorporated by reference to Exhibit 10.1 of the Company’s Current Report on Form 8-K filed with the SEC on September 12, 2019
10.19.1Incorporated by reference to Exhibit 10.1 to the Company’s Current Report on Form 8-K filed with the SEC on May 26, 2016
10.19.2Incorporated by reference to Exhibit 10.1 of the Company’s Current Report Form 8-K filed with the SEC on December 22, 2017
10.19.3

Incorporated by reference to Exhibit 10.7 of the Company’s Current Report on Form 8-K filed with the SEC on April 25, 2018
10.20Incorporated by reference to Exhibit 10.2 to the Company’s Current Report on Form 8-K filed with the SEC on June 28, 2016
10.21Incorporated by reference to Exhibit 10.3 to the Company’s Current Report on Form 8-K filed with the SEC on June 28, 2016
10.22Incorporated by reference to the Exhibit 10.4 to Company’s Current Report on Form 8-K filed with the SEC on June 28, 2016
-89-

Exhibit
Number
Description of ExhibitMethod of Filing
10.23Incorporated by reference to Exhibit 10.5 to the Company’s Current Report on Form 8-K filed with the SEC on June 28, 2016
10.24Incorporated by reference to Exhibit 10.6 to the Company’s Current Report on Form 8-K filed with the SEC on June 28, 2016
10.25Incorporated by reference to Exhibit 10.1 of the Company’s Current Report on Form 8-K filed with the SEC on March 24, 2021
10.26Incorporated by reference to Annex A to the Company’s Definitive Proxy Statement on Schedule 14A filed with the SEC on April 6, 2018
10.27Incorporated by reference to Exhibit 10.10 of the Company’s Quarterly Report on Form 10-Q filed with the SEC on August 6, 2020
10.28Incorporated by reference to Exhibit 10.1 of the Company’s Current Report on Form 8-K filed with the SEC on May 6, 2020
10.29Incorporated by reference to Exhibit 10.2 of the Company’s Current Report on Form 8-K filed with the SEC on May 6, 2020
10.30Incorporated by reference to Exhibit 10.3 of the Company’s Current Report on Form 8-K filed with the SEC on May 6, 2020
10.31Incorporated by reference to Exhibit 10.4 of the Company’s Current Report on Form 8-K filed with the SEC on May 6, 2020
10.32Incorporated by reference to Exhibit 10.5 of the Company’s Current Report on Form 8-K filed with the SEC on May 6, 2020
10.33Incorporated by reference to Exhibit 10.6 of the Company’s Current Report on Form 8-K filed with the SEC on May 6, 2020
10.34Incorporated by reference to Exhibit 10.1 of the Company’s Current Report on Form 8-K filed with the SEC on May 8, 2020
10.35Incorporated by reference to Exhibit 10.2 of the Company’s Current Report on Form 8-K filed with the SEC on May 8, 2020
10.36Incorporated by reference to Exhibit 10.3 of the Company’s Current Report on Form 8-K filed with the SEC on May 8, 2020
10.37Incorporated by reference to Exhibit 10.5 of the Company’s Quarterly Report on Form 10-Q filed with the SEC on May 6, 2021
10.38Incorporated by reference to Exhibit 10.6 of the Company’s Quarterly Report on Form 10-Q filed with the SEC on May 6, 2021
10.39Incorporated by reference to Exhibit 10.7 of the Company’s Quarterly Report on Form 10-Q filed with the SEC on May 6, 2021
10.40Incorporated by reference to Exhibit 10.1 of the Company’s Form 8-K filed with the SEC on July 27, 2022.
10.41Incorporated by reference to Exhibit 10.1 of the Company's Form 8-K filed with the SEC on February 10, 2023.
10.42Incorporated by reference to Exhibit 10.1 of the Company’s Form 8-K filed with the SEC on June 12, 2023.
10.43Incorporated by reference to Exhibit 10.1 of the Company’s Current Report on Form 8-K filed with the SEC on June 30, 2023.
10.44Incorporated by reference to Exhibit 10.1 of the Company’s Current Report on Form 8-K filed with the SEC on November 1, 2023.
10.45Incorporated by reference to Exhibit 10.2 of the Company’s Current Report on Form 8-K filed with the SEC on November 1, 2023.
-90-

Exhibit
Number
Description of ExhibitMethod of Filing
10.46Incorporated by reference to Exhibit 10.3 of the Company’s Current Report on Form 8-K filed with the SEC on November 1, 2023.
10.47Incorporated by reference to Exhibit 10.2 of the Company’s Current Report on Form 8-K filed with the SEC on January 4, 2024.
10.48Incorporated by reference to Exhibit 10.3 of the Company’s Current Report on Form 8-K filed with the SEC on January 4, 2024.
10.49Incorporated by reference to Exhibit 10.4 of the Company’s Current Report on Form 8-K filed with the SEC on January 4, 2024.
10.50Incorporated by reference to Exhibit 10.5 of the Company’s Current Report on Form 8-K filed with the SEC on January 4, 2024.
10.51Incorporated by reference to Exhibit 10.6 of the Company’s Current Report on Form 8-K filed with the SEC on January 4, 2024.
10.52Incorporated by reference to Exhibit 10.7 of the Company’s Current Report on Form 8-K filed with the SEC on January 4, 2024.
10.53Incorporated by reference to Exhibit 10.8 of the Company’s Current Report on Form 8-K filed with the SEC on January 4, 2024.
10.54Incorporated by reference to Exhibit 10.13.1 to the Company’s Annual Report on Form 10-K filed with the SEC on March 10, 2022.
14.1Incorporated by reference to Exhibit 14.1 of the Company’s Current Report on Form 8-K filed with the SEC on May 4, 2016
21.1Filed herewith
23.1Filed herewith
24.1See signature page hereto
31.1Filed herewith
31.2Filed herewith
32.1Furnished herewith
 
97Filed herewith
99.1Incorporated by reference to Exhibit 99.1 of the Company’s Registration Statement on Form S-1 (File No. 333-209025) filed with the SEC on January 19, 2016
99.2Filed herewith
101.INSInline XBRL Instance Document - the instance document does not appear in the Interactive Data File because its XBRL tags are embedded within the Inline XBRL documentFiled herewith
101.SCHInline XBRL Taxonomy Extension Schema DocumentFiled herewith
101.CALInline XBRL Taxonomy Extension Calculation Linkbase DocumentFiled herewith
101.DEFInline XBRL Taxonomy Extension Definition Linkbase DocumentFiled herewith
101.LABInline XBRL Taxonomy Extension Label Linkbase DocumentFiled herewith
101. PREInline XBRL Taxonomy Extension Presentation Linkbase DocumentFiled herewith
104Cover Page Interactive Data File (formatted as Inline XBRL with applicable taxonomy extension information contained in Exhibits 101)Filed herewith
-91-

-92-

*Management contract or compensatory plan or arrangement.

ITEM 16.FORM 10-K SUMMARY
ITEM 16.     FORM 10-K SUMMARY
 
None.

-93-



SIGNATURES
Pursuant to the requirements of Section 13 ofor 15(d) the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned, thereunto duly authorized.
Global Water Resources, Inc.
Date: March 9, 20186, 2024By:/s/ Ron L. Fleming
Ron L. Fleming
President, and Chief Executive Officer and Chairman of the Board
KNOW ALL MEN BY THESE PRESENTS, that each person whose signature appears below constitutes and appoints Ron L. Fleming and Michael J. Liebman, and each of them, his or her true and lawful attorneys-in-fact and agents, with full power of substitution and re-substitution, for him or her and in his or her name, place and stead, in any and all capacities, to sign any and all amendments to this Annual Report on Form 10-K, and to file the same, with all exhibits thereto and other documents in connection therewith the Securities and Exchange Commission, granting unto said attorneys-in-fact and agents, and each of them, full power and authority to do and perform each and every act and thing requisite and necessary to be done in and about the premises, as fully and to all intents and purposes as he or she might or could do in person hereby ratifying and confirming all that said attorneys-in-fact and agents, or his or her substitute or substitutes, may lawfully do or cause to be done by virtue hereof.

Pursuant to the requirements of the Securities Exchange Act of 1934, this report has been signed below by the following persons on behalf of the registrant and in the capacities and on the dates indicated.
SignatureTitleDate
SignatureTitleDate
/s/ Ron L. FlemingPresident, Chief Executive Officer, and DirectorChairman of the BoardMarch 9, 20186, 2024
Ron L. Fleming(Principal Executive Officer)
/s/ Michael J. LiebmanChief Financial Officer and Corporate SecretaryMarch 9, 20186, 2024
Michael J. Liebman(Principal Financial and Accounting Officer)
/s/ Trevor T. HillJonathan L. LevineChairman of the BoardDirectorMarch 9, 20186, 2024
Trevor T. HillJonathan L. Levine
/s/ William S. LevineDirectorMarch 9, 2018
William S. Levine
/s/ Richard M. AlexanderLead Independent DirectorMarch 9, 20186, 2024
Richard M. Alexander
/s/ Rita TheilAndrew M. CohnDirectorMarch 9, 20186, 2024
L. Rita TheilAndrew M. Cohn
/s/ Debra CoyDirectorMarch 6, 2024
Debra Coy
/s/ Brett HuckelbridgeDirectorMarch 6, 2024
Brett Huckelbridge
/s/ David C. TedescoRousseauDirectorMarch 9, 20186, 2024
David C. TedescoRousseau
/s/ Cindy M. BowersDirectorMarch 9, 2018
Cindy M. Bowers




EXHIBIT INDEX
Exhibit
Number
Description of ExhibitMethod of Filing
2.1.1
Incorporated by reference to Exhibit 2.1 of the Company’s Registration Statement on Form S-1 (File No. 333-209025) filed with the SEC on January 19, 2016
2.1.2
Incorporated by reference to Exhibit 2.1.2 of Amendment No. 2 to the Company’s Registration Statement on Form S-1 (File No. 333-209025) filed with the SEC on April 13, 2016
3.1
Incorporated by reference to Exhibit 3.1 of the Company’s Form 8-K filed with the SEC on May 4, 2016
3.2
Incorporated by reference to Exhibit 3.2 of the Company’s Form 8-K filed with the SEC on May 4, 2016
4.1
Incorporated by reference to Exhibit 4.1 of Amendment No. 4 to the Company’s Registration Statement on Form S-1 (File No. 333-209025) filed with the SEC on April 26, 2016
4.2
Incorporated by reference to Exhibit 4.1 to the Company’s Current Report on Form 8-K filed with the SEC on June 28, 2016
4.3
Incorporated by reference to Exhibit 4.2 to the Company’s Current Report on Form 8-K filed with the SEC on June 28, 2016
10.1
Incorporated by reference to Exhibit 10.1 of the Company’s Registration Statement on Form S-1 (File No. 333-209025) filed with the SEC on January 19, 2016
10.2
Incorporated by reference to Exhibit 10.2 of the Company’s Registration Statement on Form S-1 (File No. 333-209025) filed with the SEC on January 19, 2016
10.3
Incorporated by reference to Exhibit 10.2 of the Company’s Form 8-K filed with the SEC on December 22, 2017
10.4
Incorporated by reference to Exhibit 10.3 of the Company’s Form 8-K filed with the SEC on December 22, 2017
10.5
Incorporated by reference to Exhibit 10.5 of the Company’s Registration Statement on Form S-1 (File No. 333-209025) filed with the SEC on January 19, 2016
10.6
Incorporated by reference to Exhibit 10.6 of the Company’s Registration Statement on Form S-1 (File No. 333-209025) filed with the SEC on January 19, 2016
10.7
Incorporated by reference to Exhibit 10.7 of the Company’s Registration Statement on Form S-1 (File No. 333-209025) filed with the SEC on January 19, 2016
10.8
Incorporated by reference to Exhibit 10.8 of the Company’s Registration Statement on Form S-1 (File No. 333-209025) filed with the SEC on January 19, 2016
10.9
Incorporated by reference to Exhibit 10.9 of the Company’s Registration Statement on Form S-1 (File No. 333-209025) filed with the SEC on January 19, 2016
10.10
Incorporated by reference to Exhibit 10.10 of the Company’s Registration Statement on Form S-1 (File No. 333-209025) filed with the SEC on January 19, 2016
10.11.1
Incorporated by reference to Exhibit 10.17.1 of the Company’s Registration Statement on Form S-1 (File No. 333-209025) filed with the SEC on January 19, 2016
10.11.2
Incorporated by reference to Exhibit 10.17.2 of the Company’s Registration Statement on Form S-1 (File No. 333-209025) filed with the SEC on January 19, 2016


Exhibit
Number
Description of ExhibitMethod of Filing
10.11.3
Incorporated by reference to Exhibit 10.1 of the Company’s Form 8-K filed with the SEC on May 4, 2016

10.12.1
Incorporated by reference to Exhibit 10.18 of the Company’s Registration Statement on Form S-1 (File No. 333-209025) filed with the SEC on January 19, 2016

10.12.2
Incorporated by reference to Exhibit 10.2 of the Company’s Form 8-K filed with the SEC on May 4, 2016

10.13.1
Incorporated by reference to Exhibit 10.19 of the Company’s Registration Statement on Form S-1 (File No. 333-209025) filed with the SEC on January 19, 2016

10.13.2
Incorporated by reference to Exhibit 10.3 of the Company’s Form 8-K filed with the SEC on May 4, 2016

10.13.3
Incorporated by reference to Exhibit 10.1 of the Company's Form 8-K filed with the SEC on August 8, 2017
10.13.4
Incorporated by reference to Exhibit 10.1 of the Company's Form 8-K filed with the SEC on December 6, 2017
10.14.1
Incorporated by reference to Exhibit 10.20 of the Company’s Registration Statement on Form S-1 (File No. 333-209025) filed with the SEC on January 19, 2016

10.14.2
Incorporated by reference to Exhibit 10.4 of the Company’s Form 8-K filed with the SEC on May 4, 2016

10.15.1
Incorporated by reference to Exhibit 10.21 of the Company’s Registration Statement on Form S-1 (File No. 333-209025) filed with the SEC on January 19, 2016

10.15.2
Incorporated by reference to Exhibit 10.5 of the Company’s Form 8-K filed with the SEC on May 4, 2016

10.16
Incorporated by reference to Exhibit 10.22 of Amendment No. 1 to the Company’s Registration Statement on Form S-1 (File No. 333-209025) filed with the SEC on March 17, 2016

10.17.1
Incorporated by reference to Exhibit 10.23 of Amendment No. 1 to the Company’s Registration Statement on Form S-1 (File No. 333-209025) filed with the SEC on March 17, 2016

10.17.2
Incorporated by reference to Exhibit 10.1 to the Company’s Current Report on Form 8-K filed with the SEC on November 18, 2016
10.18.1
Incorporated by reference to Exhibit 10.1 to the Company’s Current Report on Form 8-K filed with the SEC on May 26, 2016
10.18.2
Incorporated by reference to Exhibit 10.1 of the Company's Form 8-K filed with the SEC on December 22, 2017
10.19
Incorporated by reference to Exhibit 10.2 to the Company’s Current Report on Form 8-K filed with the SEC on June 28, 2016
10.20
Incorporated by reference to Exhibit 10.3 to the Company’s Current Report on Form 8-K filed with the SEC on June 28, 2016
10.21
Incorporated by reference to the Exhibit 10.4 to Company’s Current Report on Form 8-K filed with the SEC on June 28, 2016
10.22
Incorporated by reference to Exhibit 10.5 to the Company’s Current Report on Form 8-K filed with the SEC on June 28, 2016
10.23
Incorporated by reference to Exhibit 10.6 to the Company’s Current Report on Form 8-K filed with the SEC on June 28, 2016
10.24
Incorporated by reference to Exhibit 10.4 of the Company's Form 8-K filed with the SEC on December 22, 2017
14.1
Incorporated by reference to Exhibit 14.1 of the Company’s Form 8-K filed with the SEC on May 4, 2016


Exhibit
Number
Description of ExhibitMethod of Filing
21.1
Filed herewith
23.1
Filed herewith
24.1
See signature page hereto
31.1
Filed herewith
31.2
Filed herewith
32.1
Filed herewith
99.1
Incorporated by reference to Exhibit 99.1 of the Company’s Registration Statement on Form S-1 (File No. 333-209025) filed with the SEC on January 19, 2016
101.INSXBRL Instance DocumentFiled herewith
101.SCHXBRL Taxonomy Extension Schema DocumentFiled herewith
101.CALXBRL Taxonomy Extension Calculation Linkbase DocumentFiled herewith
101.DEFXBRL Taxonomy Extension Definition Linkbase DocumentFiled herewith
101.LABXBRL Taxonomy Extension Label Linkbase DocumentFiled herewith
101. PREXBRL Taxonomy Extension Presentation Linkbase DocumentFiled herewith
*Management contract or compensatory plan or arrangement.


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