UNITED STATES
SECURITIES AND EXCHANGE COMMISSION
Washington, D.C. 20549
FORM 10-K
ýAnnual Report Pursuant to Section 13 or 15(d) of the Securities Exchange Act of 1934
For the fiscal year ended December 31, 2017
2019
¨Transition Report Pursuant to Section 13 or 15(d) of the Securities Exchange Act of 1934
For the transition period from to
Commission File Number: 001-36270
SANTANDER CONSUMER USA HOLDINGS INC.
(Exact Name of Registrant as Specified in Its Charter)

Delaware32-0414408
Delaware32-0414408
(State or other jurisdiction of

incorporation or organization)
(I.R.S. Employer

Identification Number)
1601 Elm Street, Suite 800
Dallas, Texas
1601 Elm StreetSuite 800DallasTexas75201
(Address of principal executive offices)
(214) 634-1110
(Address, including zip code, andRegistrant’s telephone number, including area code of principal executive offices)(214) 634-1110

Not Applicable
(Former name, former address, and formal fiscal year, if changed since last report)

Securities registered pursuant to Section 12(b) of the Act:
Title of each classTrading Symbol (s)Name of each exchange on which registered
Title of ClassName of Exchange on Which Registered
Common Stock $0.01($0.01 par value per sharevalue)SCNew York Stock Exchange
Securities registered pursuant to Section 12(g) of the Act:
None

Indicate by check mark whether the registrant is a well-known seasoned issuer, as defined in Rule 405 of the Securities Act. Yes  ý  No  ¨
Indicate by check mark if the registrant is not required to file reports pursuant to Section 13 or 15(d) of the Act.    Yes  ¨    No  ý
Indicate by check mark whether the registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days.    Yes  ý No  ¨
Indicate by check mark whether the registrant has submitted electronically and posted on its corporate Web site, if any, every Interactive Data File required to be submitted and posted pursuant to Rule 405 of Regulation STS-T (Section 232.405 of this chapter) during the preceding 12 months (or for such shorter period that the registrant was required to submit and post such files).    Yes  ý    No  ¨
Indicate by check mark if disclosure of delinquent filers pursuant to Item 405 of Regulation S-K is not contained herein, and will not be contained, to the best of Registrant’s knowledge, in definitive proxy or information statements incorporated by reference in Part III of this Form 10-K or any amendment to this Form 10-K.  ý


Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, a smaller reporting company or an emerging growth company. See definitionthe definitions of “large accelerated filer”, “accelerated filer”, “smaller reporting company” and “emerging growth company” in Rule 12b-2 of the Exchange Act. (Check one):
Large accelerated filerAccelerated filerEmerging growth company
Large accelerated filerýAccelerated filer¨Emerging growth company
¨

Non-accelerated filer¨Smaller reporting company¨

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If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act.¨

Indicate by check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the Exchange Act) Yes  ¨
No  ý

As of June 30, 2017,2019, the Registrant’s common stock, par value $0.01 per share, held by non-affiliates had an aggregate market value of approximately $1.4$2.5 billion based on the closing price on that date on the New York Stock Exchange of $12.76$23.96 per share.


IndicateAs of February 20, 2020, the number ofRegistrant had 339,212,392 shares outstanding of each of the issuer’s classes of common stock, as of the latest practicable date.par value 0.01 per share, outstanding.
ClassOutstanding at February 15, 2018
Common Stock ($0.01 par value)360,608,237 shares


Documents Incorporated By Reference
Portions of the registrant’s definitive proxy statement to its 20182020 annual meeting of stockholders (the Proxy Statement) are incorporated by reference into Part III of the Annual Report on Form 10-K where indicated.






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INDEX


Cautionary Note Regarding Forward-Looking Information
PART I






Unless otherwise specified or the context otherwise requires, the use herein of the terms “we,” “our,” “us,” “SC,” and the “Company” refer to Santander Consumer USA Holdings Inc. and its consolidated subsidiaries.
Cautionary Note Regarding Forward-Looking Information
This Annual Report on Form 10-K contains forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. Any statements about the Company'sCompany’s expectations, beliefs, plans, predictions, forecasts, objectives, assumptions, or future events or performance are not historical facts and may be forward-looking. These statements are often, but not always, made through the use of words or phrases such as “anticipates,” “believes,” “can,” “could,” “may,” “predicts,” “potential,” “should,” “will,” “estimate,” “plans,” “projects,” “continuing,” “ongoing,” “expects,” “intends,” and similar words or phrases. Although the Company believes that the expectations reflected in these forward-looking statements are reasonable, these statements are not guarantees of future performance and involve risks and uncertainties which are subject to change based on various important factors, some of which are beyond the Company'sCompany’s control. Among the factors that could cause the Company'sCompany’s actual performance to differ materially from those suggested by the forward-looking statements are:



our agreement with FCA may not result in currently anticipated levels of growth and is subject to certain conditions that could result in termination of the agreement;

the Company operates in a highly regulated industry and continually changing federal, state, and local laws and regulations could materially adversely affect its business;
the Company'sour ability to remediate any material weaknesses in internal controls over financial reporting completely and in a timely manner;
continually changing federal, state, and local laws and regulations could materially adversely affect our business;
adverse economic conditions in the United States and worldwide may negatively impact the Company'sour results;
theour business could suffer if our access to funding is reduced or if there is a change in the Company’s funding costs or ability to execute securitizations;reduced;
the Company faces significant risks we face implementing itsour growth strategy, some of which are outside of itsour control;
the Company may not realize the anticipated benefits from, and may incur unexpected costs and delays in connection with exiting itsour personal lending business;
the Company's agreement with FCA may not result in currently anticipated levels of growth and is subject to performance conditions that could result in termination of the agreement;
theour business could suffer if the Company iswe are unsuccessful in developing and maintaining relationships with automobile dealerships;
the Company'sour financial condition, liquidity, and results of operations depend on the credit performance of itsour loans;
loss of the Company'sour key management or other personnel, or an inability to attract such management and personnel, could negatively impact its business;personnel;
the Company is directly and indirectly, through its relationship with SHUSA, subject to certain banking and financial services regulations, including but not limited to oversight by the Office of the Comptroller of the Currency (OCC), the Consumer Financial Protection Bureau (CFPB), the European Central Bank (ECB), and the Federal Reserve Bank of Boston (FRBB); such, whose oversight and regulation may limit certain of the Company'sour activities, including the timing and amount of dividends and other limitations on the Company'sour business;
future changes in the Company's ownership by, orour relationship with SHUSA orand Banco Santander that could adversely affect itsour operations; and
the other factors that are described in Part I, Item IA - Risk Factors of this Annual Report on Form 10-K.


If one or more of the factors affecting the Company'sCompany’s forward-looking information and statements renders forward-looking information or statements incorrect, the Company'sCompany’s actual results, performance or achievements could differ materially from those expressed in, or implied by, forward-looking information and statements. Therefore, the Company cautions the reader not to place undue reliance on any forward-looking information or statements. The effect of these factors is difficult to predict. Factors other than these also could adversely affect the Company'sCompany’s results, and the reader should not consider these factors to be a complete set of all potential risks or uncertainties. Newuncertainties as new factors emerge from time to time, and managementtime. Management cannot assess the impact of any such factor on the Company'sCompany’s business or the extent to which any factor, or combination of factors, may cause results to differ materially from those contained in any forward-looking statement. Any forward-looking statements only speak as of the date of this document, and the Company undertakes no obligation to update any forward-looking information or statements, whether written or oral, to reflect any change, except as required by law. All forward-looking statements attributable to the Company are expressly qualified by these cautionary statements.








Glossary


The following is a list of abbreviations, acronyms, and commonly used terms used in this Annual Report on Form 10-K.
ABSAsset-backed securities
Advance RateThe maximum percentage of unpaid principal balancecollateral that a lender is willing to lendlend.
ALGAffiliatesA party that, directly or indirectly through one or more intermediaries, controls, is controlled by, or is under common control with an entity.
ALGAutomotive Lease Guide
APRAmendmentAmendment to the Chrysler Agreement with FCA, dated June 28, 2019.
APRAnnual Percentage Rate
ASCAccounting Standards Codification
ASUAccounting Standards Update
Auto Finance HoldingsSponsor Auto Finance Holdings Series LP, a former investor in SC
BluestemBluestem Brands, Inc., an online retailer for whose customers SC provides financing
BoardSC’s Board of Directors
CapmarkCapmark Financial Group Inc., an investment company


CBPCitizens Bank of Pennsylvania
CCARComprehensive Capital Analysis and Review
CCARTCCAPChrysler Capital
CCARTChrysler Capital Auto Receivables Trust, a securitization platform
CenterbridgeCenterbridge Partners, L.P., a private equity firm
CEOChief Executive Officer
CFPBConsumer Financial Protection Bureau
CFOChief Financial Officer
Chrysler AgreementTen-year master private-label financing agreement with FCA
Clean-up CallThe early redemption of a debt instrument by the issuer, generally when the underlying portfolio has amortized to 5% or 10% of its original balance
CommissionU.S. Securities and Exchange Commission
Credit EnhancementA method such as overcollateralization, insurance, or a third-party guarantee, whereby a borrower reduces default risk
DCFDiscounted Cash Flow Analysis
Dealer LoanA floorplan line of credit,Floorplan Loan, real estate loan, working capital loan, or other credit extended to an automobile dealer
Dodd-Frank ActComprehensive financial regulatory reform legislation enacted by the U.S. Congress on July 21, 2010
DOJU.S. Department of Justice
DRIVEDrive Auto Receivables Trust, a securitization platform
ECBEuropean Central Bank
ECOAEqual Credit Opportunity Act
ERMCEnterprise Risk Management Committee
Employment AgreementThe amended and restated employment agreement, executed as of December 31, 2011, by and among SC, Banco Santander, S.A. and Thomas G. Dundon
Exchange ActSecurities Exchange Act of 1934, as amended
FASBFinancial Accounting Standards Board
FCAFiat Chrysler AutomobilesFCA US LLC, formerly Chrysler Group LLC
FICO®A common credit score created by Fair Isaac Corporation that is used on the credit reports that lenders use to assess an applicant’s credit risk. FICO® is computed using mathematical models that take into account five factors: payment history, current level of indebtedness, types of credit used, length of credit history, and new credit
FIRREAFinancial Institutions Reform, Recovery and Enforcement Act of 1989
Floorplan LoanA revolving line of credit that finances dealer inventory until sold
Federal Reserve BoardBoard of Governors of the Federal Reserve System
FRBBFederal Reserve Bank of Boston
FTCFederal Trade Commission
GAP
Guaranteed Auto Protection

IPOGAAPSC'sU.S. Generally Accepted Accounting Principles
IPOSC’s Initial Public Offering
ISDAInternational Swaps and Derivative Association
J.D. PowerJ.D. Power and Associates
LendingClubLendingClub Corporation, a peer-to-peer personal lending platform company from which SC acquired loans under terms of flow agreements




Managed Assets
Managed assets included assets (a) owned and serviced by the Company; (b) owned by the Company and serviced by others; and (c) serviced for others.

others
MSAMaster Service Agreement
Nonaccretable DifferenceThe difference between the undiscounted contractual cash flows and the undiscounted expected cash flows of a portfolio acquired with deteriorated credit quality
NYSENew York Stock Exchange
OCCOffice of the Comptroller of the Currency
OvercollateralizationA credit enhancement method whereby more collateral is posted than is required to obtain financing


OEM
OEMOriginal equipment manufacturer
Private-labelFinancing branded in the name of the product manufacturer rather than in the name of the finance provider
Remarketing
PSRTPrivate Santander Retail Auto Lease Trust, a lease securitization platform
RCThe Risk Committee of the Board
RemarketingThe controlled disposal of leased vehicles that have reachedat the end of theirthe lease term or upon early termination or of financed vehicles obtained through repossession and their subsequent sale
Residual ValueThe future value of a leased asset at the end of its lease term
SantanderRetail installment contractsIncludes retail installment contracts individually acquired or originated by the Company and purchased non-credit impaired finance receivables
RSURestricted stock unit
SAFSantander Auto Finance
SantanderBanco Santander, S.A.
SBNASantander Bank, N.A., a wholly-owned subsidiary of SHUSA. Formerly Sovereign Bank, N.A.
SCSantander Consumer USA Holdings Inc., a Delaware corporation, and its consolidated subsidiaries
SCISantander Consumer International Puerto Rico, LLC, a wholly-owned subsidiary of SC Illinois
SC IllinoisSantander Consumer USA Inc., an Illinois Corporationcorporation and wholly-owned subsidiary of SC
SCRAServicemembers Civil Relief Act
SDARTSantander Drive Auto Receivables Trust, a securitization platform
SECU.S. Securities and Exchange Commission
Separation AgreementThe Separation Agreement dated July 2, 2015 entered into by Thomas G. Dundon with SC, DDFS LLC, SHUSA, Santander Consumer USA Inc. (the wholly owned subsidiary of SC) and Banco Santander, S.A.
Shareholders Agreement

The Shareholders Agreement dated January 28, 2014, by and among the Company, SHUSA, DDFS, Thomas G. Dundon, Sponsor Auto Finance Holdings Series LP, and, for the certain sections set forth therein, Banco Santander, as amended
SHUSASantander Holdings USA, Inc., a wholly-owned subsidiary of Santander and the majority ownerstockholder of SC
SPAINSantander Prime Auto Issuing Note Trust, a securitization platform
SRTSantander Retail Auto Lease Trust, a lease securitization platform
SubventionSREVSantander Revolving Auto Loan Trust, a securitization platform
SubventionReimbursement of the finance provider by a manufacturer for the difference between a market loan or lease rate and the below-market rate given to a customer
TDR
TDRTroubled Debt Restructuring
TrustsSpecial purpose financing trusts utilized in SC’s financing transactions
U.S. GAAPU.S. Generally Accepted Accounting Principles
VIE
VIEVariable Interest Entity
Warehouse FacilityLineA revolving line of credit generally used to fund finance receivable originations








PART I

ITEM I.  BUSINESS
ITEM I.BUSINESS
General
Santander Consumer USA Holdings Inc. (SC or the Company)The Company was incorporatedformed in 2013 as a corporation in the Statestate of Delaware and is the holding company for Santander Consumer USA Inc., anSC Illinois, corporation, and subsidiaries, a specialized consumer finance company focused on vehicle finance and third-party servicing. The Company’s primary business is the indirect origination and securitizationservicing of retail installment contracts and leases, principally through manufacturer-franchised dealers in connection with their sale of new and used vehicles to retail consumers. Santander Auto Finance (SAF) is our primary vehicle brand and is available as a finance option for automotive dealers across the United States.

Since May 1, 2013, under the terms of a ten-year private-label financing agreement (the Chrysler Agreement)Agreement with Fiat Chrysler Automobiles US LLC (FCA),FCA, the Company has beenoperated as FCA’s preferred provider for consumer loans, and leases and dealer loans. Business generated under terms of the Chrysler Agreement is branded as Chrysler Capital. In conjunction with the Chrysler Agreement, the Company offers a full spectrum of auto financing productsDealer Loans and provide services to FCA customers and dealers under the Chrysler Capital (CCAP) brand. These products and services include consumer retail installment contracts and leases, as well as dealer loansDealer Loans for inventory, construction, real estate, working capital and revolving lines of credit. On June 28, 2019, the Company entered into an Amendment to the Chrysler Agreement with FCA, which modified the Chrysler Agreement to, among other things, adjust certain performance metrics, exclusivity commitments and payment provisions. The Amendment also terminated the previously disclosed tolling agreement, dated July 11, 2018, between the Company and FCA.

The Company also originates vehicle loans through a web-based direct lending program, purchases vehicle retail installment contracts from other lenders, and services automobile and recreational and marine vehicle portfolios for other lenders. Additionally, the Company has other relationships through which it holds personal loans, private-label credit cards and other consumer finance products. However, in October 2015, the Company announced its exit from personal lending, and accordingly, substantially all of its personal lending assets are classified as held for sale at December 31, 2017.2019.
As of February 15, 2018,20, 2020, the Company was owned approximately 68.1%72.4% by SHUSA, a wholly-owned subsidiary of Santander, and approximately 31.9%27.6% by other shareholders.
The Company'sCompany’s Markets
The consumer finance industry in the United States has approximately $3approximately $3.2 trillion of outstanding borrowings as of December 31, 20172019 and includes vehicle loans and leases, credit cards, home equity lines of credit, private student loans, and personal loans.
            sc-20191231_g1.jpg
Sources: Federal Reserve Bank of New York; Consumer Financial Protection Bureau





The Company'sCompany’s primary focus is the vehicle finance segment of the U.S. consumer finance industry. Vehicle finance includes loans and leases taken out by consumers to fund the purchase of new and used automobiles, as well as other vehicles such as motorcycles,marine and recreational vehicles, and watercraft.vehicles. Within the vehicle finance segment, the Company maintains a strong presence in the auto finance market. The auto finance market features a fungible product resulting inis an efficient pricing market butand it is highly fragmented, with no individual lender accounting for more than 10% of total market share. As of December 31, 2017,2019, there were approximately $1.2approximately $1.3 trillion of auto loans outstanding in the United States.

The Company originates bothhas a significant portfolio of prime and nonprime vehicle loans and maintains on its balance sheet primarily nonprime loans. The Company alsoleases serviced for others, as it typically originates leases, substantially all of which are extended toand then sells prime borrowers. Historically, used car financing has made up a majority of the Company's business. In 2017, through the third quarter, used automobiles accounted for 70% of total automobiles sold in the United States, and approximately 53% of used car purchases were financed. The primary metrics


used by the market to monitor the strength of the used car market are the Manheim Used Vehicle Index and J.D. Power Price Index, measures of wholesale used car prices adjusted by their mileage or vintage. As of December 31, 2017, used car financing represented 59% of the Company's outstanding retail installment contracts, of which 82% consisted of nonprime auto loans.
Source: Manheim Inc., as of December 31, 2017 & JP Power used-Vehicle Price Index, as of December 31, 2017
Note: Indexed to a basis of 100 at 1995 levels.
Most loans in the used auto finance space are extended to nonprime consumers, who comprise a significant portion of the U.S. population. Of the more than 300 million Americansassets with a credit history, 30% have Fair Isaac Corporation (FICO®) scores below 650. Although nonprime auto loans typically produce higher losses than prime loans, the Company's data-driven approach, extensive experience, and adaptive platform enhance the Company's ability to estimate future cash flows and effectively price loans for their inherent risk.

Source: FICO® Banking Analytics Blog Fair
Note: Nonprime based on FICO® Score <650


servicing rights retained. Through the Chrysler CapitalCCAP brand, the CompanyCompany’s focus is increasing its focus on the new auto finance space by providing financing for the acquisition of new FCA vehicles. The Company also originates leases, substantially all of which are extended to prime borrowers. In 2017,2019, there were 17.1$16.9 million new cars sold in the U.S. In 2017, throughThrough the third quarter of 2019, approximately 86%85% of total new auto sales were financed. Future growth of new auto sales in the United States, and the parallel growth of consumer loans and leases to finance those sales, are driven by improving economic conditions, new automobile product offerings, and the need to replace aging automobiles. The average age of U.S. autos in 2017 remained at a record high of 11.6 years, which was reached in 2016 (Source: IHS Automotive/R. L. Polk Annual Press Release). Chrysler CapitalCCAP loan and lease growth will be driven by the volume of new FCA vehicles sold in the United States.


sc-20191231_g2.jpg

Source: Ward'sWard’s Automotive Reports; U.S. Department of Commerce: Bureau of Economic Analysis

sc-20191231_g3.jpg
Source: FCA US LLC








TheIn addition, the Company is a leading originator of nonprime auto loans. Although the Company originates both prime and nonprime vehicle loans, it maintains on its balance sheet primarily nonprime loans. National and regional banks have historically been the largest originators of used and nonprime vehicle loans and leases due to their broad geographic footprint and wide array of vehicle finance products. The Company primarily competes against national and regional banks, as well as automobile manufacturers’ captive finance businesses, to originate loans and leases to finance consumers’ purchases of new and used cars. The Company has
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Most loans in the used auto finance space are extended to nonprime consumers, who comprise a significant portfolioportion of the U.S. population. Of the more than 300 million Americans with a credit history, 28% have Fair Isaac Corporation (FICO®) scores below 650. Although nonprime auto loans typically produce higher losses than prime loans, the Company’s data-driven approach, extensive experience, and leases servicedadaptive platform enhance the Company’s ability to estimate future cash flows and effectively price loans for others,their inherent risk.
sc-20191231_g4.jpg
Source: FICO® Banking Analytics Blog Fair
Note: Nonprime based on FICO® Score <650
Historically, used car financing has made up a majority of the Company’s business. Through the third quarter of 2019, used automobiles accounted for 65% of total automobiles sold in the United States, and approximately 55% of used car purchases were financed. The primary metrics used by the market to monitor the strength of the used car market are the Manheim Used Vehicle Index and J.D. Power Price Index, measures of wholesale used car prices adjusted by their mileage or vintage. The projected average age of U.S. autos in 2019 increased to a record high of 11.8 years. As of December 31, 2019, used car financing represented 57% of the Company’s outstanding retail installment contracts, of which 81% consisted of nonprime auto loans.

sc-20191231_g5.jpg
Source: Manheim Inc., as it typically originates and then sells prime assets with servicing rights retained.of December 31, 2019 & JP Power used-Vehicle Price Index, as of December 31, 2019 
Net PercentNote: Indexed to a basis of Banks Reporting Stronger Demand for Consumer Loans100 at 1995 levels.

Source: Federal Reserve Board - Senior Loan Officer Survey on Bank Lending Practices
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In 2015, the Company made a strategic decision to exit the personal lending market to focus on its core objectives of expanding the reach and realizing the full value of its vehicle finance and serviced for others platforms. The Company believes this shift will create other opportunities, such as diversifying funding sources and growing capital. ThroughoutSince 2016, and 2017, the Company has marketed its personal lending assets to potential buyers. On February 1,In 2016 and 2017, the Company completed a sale of substantially all assets from its personal lending portfolio to an unrelated third party. On April 14, 2017, the Company sold the remaining portfolio comprised of personal installment loans to an unrelated third-party. The portfolioparty, which was comprised solely of LendingClub installment loans. Additionally, on March 24, 2016, the Company notified certain retailers that it would no longer fund new point-of-sale credit originations effective April 11, 2016. As the Company refocuses on core objectives, it continues to perform under various other agreements under which specified volumes of personal loans originated by third parties are purchased.
In both the vehicle finance and personal lending markets, the Company generates originations indirectly and directly. The indirect model requires relationships with third parties who are generally active in the market, are looking for an additional source of financing for their customers, and agree to direct certain customers to the Company. The direct model requires an internally-managed platform through which consumers are able to make requests for credit directly to the Company. While the Company has historically focused on the indirect model, it has a presence in the direct vehicle finance market through the RoadLoans.com platform. Additionally, the Company continues to develop relationships with third parties to further broaden its origination channels.
The Company'sCompany’s Business Strategy
The Company'sCompany’s primary goal is to create stockholder value by leveraging its efficient, scalable technologyplatforms and risk infrastructure and data to underwrite, originate and service profitable assets while treating customers, dealers, stockholders, employees and all stakeholders in a simple, personal and fair manner.
Expand the Company'sCompany’s Vehicle Finance Franchise
Organic Growth in Indirect Auto Finance. The Company has extensive data on and experience with consumer behavior across the full credit spectrum and is a key player in the U.S. vehicle finance market. The Company expects to continue to increase market penetration in the vehicle finance sector, subject to favorable market conditions, via the number and depth of its dealer relationships. The Company plans to achieve this growth in part through alliance programs with national, regional and digital vehicle dealer groups and financial institutions, including banks, credit unions, and other lenders,manufacturers, in both the prime and nonprime vehicle finance markets. The Company'sCompany’s technology-based platform enables the Company to integrate seamlessly with other originators and thereby benefit from their channels and brands.industry participants.


Growth in Direct-to-Consumer Exposure. The Company is working to further diversify its vehicle finance product offerings by expanding its web-based, direct-to-consumer offerings. The Company is focused on engaging the consumer at the early stages of the car buying experience. The RoadLoans.com program is a preferred finance resource for many major vehicle shopping websites, including Cars.com and AutoTrader.com, each of which have links on their websites promoting RoadLoans.com for financing. The Companycompany will continue to focus on securing relationships with additional vehicle-related websites. The Company anticipates that the next generation of its web-basedwebsites, in order to promote RoadLoans.com for financing and provide additional direct-to-consumer offerings will include additional strategic relationships, an enhanced online experience, and additional products and services to assist with all stages of the vehicle ownership life cycle, including research, financing, buying, servicing, selling, and refinancing.offerings.
Expansion of Fee-Based Income Opportunities. The Company seeks opportunities to leverage its technologically sophisticatedmature and highly adaptable servicing platform for both prime and nonprime loans, as well as other vehicle finance (including recreational and marine vehicles) and personal lending products. The Company collects fees to service loan portfolios, for third parties, and handles both secured and personal loan products across the full credit spectrum. Loans and leases sold to or sourced to banks through flow agreements and off-balance sheet securitizations also provide additional opportunities to service large vehicle loan and lease pools. The Company's loan servicing business is scalable and provides an attractive return on equity. The Company intends to continue to expand fee-based income opportunities through its relationship with Santander.Santander and other consumer financial institutions.
The Company'sCompany’s Products and Services
The Company offers vehicle-related financing products, primarily consisting of consumer loans and leases, and servicing of those assets.
Consumer Vehicle Loans
The Company'sCompany’s primary business is to indirectly originate vehicle loans through automotive dealerships throughout the United States. The Company has a substantial dealer network, most of which consists of manufacturer-affiliated or large and reputable independent dealers. The Company uses a risk-adjusted methodology to determine the price to pay the automotive dealer for a loan, which may be above or below the principal amount of the loan depending on characteristics such as the contractual annual percentage rate (APR) and the borrower’s credit profile. The consumer is obligated to make payments in an amount equal to the principal amount of the loan plus interest at the APR negotiated with the dealer. The consumer is also responsible for charges related to past-due payments. Dealers may retain some portion of the finance charge as compensation. The Company'sCompany’s agreements with dealers place a limit on the amount of the finance charges they are entitled to retain. Although the Company does not own the vehicles it finances through loans, it holds a perfected security interest in those vehicles. Loans with below-market APRs are frequently offered through manufacturer incentive programs. The manufacturer will compensate the originator
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of these loans for the amount of the financing rate that is below market. These payments are called rate subvention. The Company is entitled to receive rate subvention payments from FCA as its preferred provider through the Chrysler Agreement.
Since 2008, theThe Company has also directly originatedoriginates loans through its branded online RoadLoans.com platform. Additionally, the Company has acquiredacquires loans in bulk from third parties. The loans acquired in bulk acquisitions have primarily been collateralized by automobiles. However, historically, a small amount of such loans have been collateralized by marine and recreational vehicles. The Company generates revenue on these loans through finance charges.
Vehicle Leases
The Company acquires leases primarily from FCA-affiliated automotive dealers and, as a result, becomes titleholder for leased vehicles. The acquisition cost for these leases is based on the underlying value of the vehicle, the contractual lease payments and the residual value, which is the expected future value of the vehicle at the time of the lease termination. The Company uses projected residual values that are estimated by third parties, such as Automotive Lease Guide (ALG) and internal forecasts based on current market conditions, and other relevant data points. The residual value used to determine lease payments, or the contractual residual value, may be adjusted upward as part of marketing incentives provided by the manufacturer of the vehicle. When a contractual residual value is written up, the lease payments the Company offers become more attractive to consumers. The marketing incentive payment that manufacturers pay the Company is equal to the expected difference between the projected ALG residual value and the contractual residual value. This residual support payment is a form of subvention. The Company is a preferred provider of subvented leases through Chrysler Capital.CCAP. Substantially all of these leases are to prime consumers. The consumer, or lessee, is responsible for the contractual lease payments and any excessive mileage or wear and tear on the vehicle that results in a lower residual value of the vehicle at the time of the lease’s termination. The consumer is also generally responsible for charges related to past due payments. The Company'sCompany’s leases are primarily closed-ended, meaning the consumer does not bear the residual risk.


The Company generates revenue on leases through monthly lease payments and fees and, depending on the market value of the off-lease vehicle, the Company may recognize a gain or loss upon remarketing.lease-end. The Company'sCompany’s agreement with FCA permits the Company to share any residual gains or losses over a threshold, determined on an individual lease basis, with FCA.
Servicing for Others
The Company services a portfolio of vehicle loans originated or otherwise independently acquired by SBNA vehicle leases originated by SBNA under terms of a flow agreement and loans sold by the Company to Santander.Santander or other financial institutions. The Company also services loans sold through flow agreements, through Chrysler CapitalCCAP off-balance sheet securitizations and several smallerfrom other loan portfolios for various third-party institutions. The Company generates revenue on these assets through servicing and other fees collected from the institutional owners and the borrowers, and may also generate a gain or loss on the sale of assets. The Company intends to continue growing this off-balance sheet portfolio and the stream of revenue it provides.
Origination and Servicing
Vehicle Finance
The Company'sCompany’s origination platform delivers automated 24/7 underwriting decision-making through a proprietary credit-scoring system designed to provide consistency and efficiency, with dealers receiving a decision in under ten seconds for 95% of all requests.efficiency. Every loan application received is processed by the Company'sCompany’s credit scoring system. The Company'sCompany’s credit- scoring system is supported by an extensive market database that includes multiple years of historical data on the loans that the Company has acquired as well as extensive consumer finance third-party data. The Company continuously evaluates loan performance and consumer behavior to improve underwriting decisions. The Company'sCompany’s systems are intended to be readily adaptable and scalable, with the ability to quickly implement changes in pricing and scoring credit policy rules and modify underwriting standards to match the economic environment. The Company'sCompany’s credit-scoring system supports underwriting decisions for consumers across the full credit spectrum and has been designed to allow the Company to maximize modeled risk-adjusted yield for a given consumer’s credit profile.
The Company has built a servicing approach based on years of experience as a nonprime lender.for both loans and leases. The Company'sCompany’s servicing activities consist largely of processing customer payments, responding to customer inquiries (such as requests for payoff quotes or complaints), processing customer requests for account revisions (such as payment deferrals), seeking to maintain a perfected security interest in the financed vehicle, monitoring vehicle insurance coverage, pursuing collection of delinquent accounts, and remarketing repossessed or off-lease vehicles. The Company has made significant investments in staffing and servicing systems technology intended to make servicing activities compliant with federal and local consumer lending rules in all 50 states.jurisdictions in which we operate.
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Through its servicing platform, the Company seeks to maximize collections while providing outstanding customer service. The Company'sCompany’s servicing practices are closely integrated with the originations platform, resulting in an efficient exchange of customer related data, market information and understanding of the latest trends in consumer behavior. The customer account management process is model-driven and utilizes predictive customer service and collection strategies. The Company validates its models with data back-testing and can be adjusted to reflect new information received throughout the Company, such as new vehicle loan and lease applications, refreshed consumer credit data, and consumer behavior observed through servicing operations. The Company'sCompany’s robust processes and sophisticated technology support the servicing platform to maximize efficiency, consistent loan treatment, and cost control.
To provide the best possible customer service, the Company provides multiple convenient customer communication methods and has implemented strategies to monitor and improve the customer experience. In addition to live agent assistance, the Company'sCompany’s customers are offered a wide range of self-service options via an interactive voice response system and through its customer website. Self-service options include demographic management (such as updating a customer’s address, phone number, and other identifying information), payment and payoff capability, and payment history reporting, as well as online chat and communication requests. Quality assurance teams perform account reviews and are responsible for grading phone calls to monitor adherence to policies and procedures as well as compliance with regulatory requirements. The Company'sCompany’s analytics software converts speech from every call into text so that each conversation with a customer can be analyzed and subsequently data-mined. This is used to identify inappropriate words or phrases in real-time for potential intervention from a manager and to search for the omission of words or phrases that are required for specific conversations. A quality control team provides an independent, objective assessment of the servicing department’s internal control systems and underlying business processes. These processes help identify organizational improvements while protecting the Company'sCompany’s franchise reputation and brand. Lastly, complaint tracking processes are designed to ensure customer complaints are addressed appropriately and that the customers receive status updates. These systems assign the account to a specialized team until the complaint is deemed to be closed. This team tracks and resolves customer complaints and is subject to a robust quality assurance program.


The servicing process is divided into stages based on delinquency status and the servicing agents for each stage receive specialized training. In the event that a retail installment contract becomes delinquent, the Company follows an established set of procedures that maximizes ultimate recovery on the loan or lease. Late stage account managers employ skip tracing, utilize specialized negotiation skills, and are trained to tailor their collection attempts based on the proprietary borrower behavioral score assigned to each customer. Collection efforts include calling generally within one business day when an obligor has broken a promise to make a payment on a certain date, and using alternative methods of contact such as location gathering via references, employers, landlords, credit bureaus, and cross-directories. If the borrower is qualified, the account manager may offer an extension of the maturity date, a temporary reduction in payment, or a modification permanently lowering the interest rate or principal. If attempts to work with the customer to cure the delinquency are unsuccessful, the customer is sent a “right to cure” letter in accordance with state laws, and the loan is assigned a risk score based on the Company'sCompany’s historical days-to-repossess data. This score is used to prioritize repossessions, and each repossession is systematically assigned to a third-party repossession agent according to the agent'sagent’s recent performance. Once the vehicle has been secured, any repairs required are performed and the vehicle is remarketed as quickly as possible, typically through an auction process.
Most of the Company'sCompany’s servicing processes and quality-control measures serve a dual purpose in that they are both designed to ensure that the Company complies with applicable laws and regulations and that the Company delivers the best possible customer service. Additionally, the servicing platform and all of the features offered to customers are scalable and can be tailored through statistical modeling and automation.
The Company'sCompany’s Relationship with FCA
In February 2013, theThe Company entered into the Chrysler Agreement, pursuant to which the Company became the preferred provider for FCA’s consumer loans and leases and dealer loans effectiveDealer Loans, in May 1, 2013. Business generated under terms of the Chrysler Agreement is branded as Chrysler Capital.CCAP. During 2017,2019, the Company originated more than $6.7$12.8 billion of Chrysler CapitalCCAP retail installment contracts and approximately $6.0$8.5 billion of Chrysler CapitalCCAP vehicle leases.
The Chrysler Agreement requires, among other things, that the Company bearsbear the risk of loss on loans originated pursuant to the agreement, but also that FCA sharesshare in residual gains and losses from consumer leases over a threshold, determined on an individual lease basis. The agreementChrysler Agreement also requires that Santander maintain at least $5.0 billion in funding available for dealer inventory financing and $4.5 billion of financing dedicated to FCA retail financing. In turn, FCA must provide designated minimum threshold percentages of its subvention business to the Company.
TheOn June 28, 2019, the Company entered into an Amendment to the Chrysler Agreement has a ten-year term, subjectwith FCA, which modified the Chrysler Agreement to, early termination inamong other things, adjust certain circumstances, including the failure by either party to comply with certain of their ongoing obligations. These obligations include,performance metrics, exclusivity commitments and payment
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provisions. The Amendment also established an operating framework that is mutually beneficial for both parties for the Company, meeting specified escalating penetration rates for the first five years, and, for FCA, treating the Company in a manner consistent with comparable OEMs' treatment of their captive providers, primarily regarding sales support. In addition, FCA may also terminate the agreement if, among other circumstances, (i) a person other than Santander and its affiliates or its other stockholders owns 20% or more of its common stock and Santander and its affiliates own fewer shares of common stock than such person, (ii) the Company becomes, controls, or becomes controlled by, an OEM that competes with Chrysler, or (iii) if certainremainder of the Company's credit facilities become impaired.contract.
In connection with entering into the Chrysler Agreement, the Company paid FCA a $150 million upfront, nonrefundable fee on May 1, 2013. ThisThe fee is considered payment for future profits generated from the Chrysler Agreement. Accordingly, the Company amortizes the Chrysler Agreement over the expected ten-year term as a component of netand is being amortized into finance and other interest income.income over a ten-year term. In addition, in June 2019, in connection with the execution of the sixth amendment to the Chrysler Agreement, the Company paid $60 million upfront fee to FCA This fee is being amortized into finance and other interest income over the remaining term of the Chrysler Agreement. The Company has also executed an Equity Option Agreement with FCA, whereby FCA may elect to purchase, at any time during the term of the Chrysler Agreement, at fair market value, an equity participation of any percentage in the Chrysler CapitalCCAP portion of the Company'sCompany’s business.
For a period of 20 business days after FCA's delivery to the Company of a notice of intent to exercise its option, the Company is to discuss with FCA, in good faith, the structure and valuation of the proposed equity participation. If the parties are unable to agree on a structure and FCA still intends to exercise its option, the Company will be required to create a new company into which the Chrysler Capital assets will be transferred and which will own and operate the Chrysler Capital business. If FCA and the Company cannot agree on a fair market value during the 20-day negotiation period, each party will engage an investment bank and the appointed banks will mutually appoint a third independent investment bank to determine the value, with the cost of the valuation divided evenly between FCA and the Company. Each party has the right to a one-time deferral of the independent valuation process for up to nine months. FCA will have a period of 90 days after a valuation has been determined, either by negotiation between the parties or by an investment bank, to deliver a binding notice of exercise. Following this notice, FCA's purchase is to be paid and settled within 10 business days, subject to a delay of up to 180 days if necessary to obtain any required consents from governmental authorities.


Any new company formed to effect FCA's exercise of its equity option will be a Delaware limited liability company unless otherwise agreed to by the parties. As long as each party owns at least 20% of the business, FCA and the Company will have equal voting and governance rights without regard to ownership percentage. If either party has an ownership interest in the business of less than 20%, the party with less than 20% ownership will have the right to designate a number of directors proportionate to its ownership and will have other customary minority voting rights.
Because the equity option is exercisable at fair market value, the Company could recognize a gain or loss upon exercise if the fair market value is determined to be different from book value. The Company believes that the fair market value of its Chrysler Capital financing business currently exceeds book value and therefore has not recorded a contingent liability for potential loss upon FCA's exercise.
Subsequent to the exercise of the equity option, the Company's rights under the Chrysler Agreement would be assigned to the jointly owned business. Exercise of the equity option would be considered a triggering event requiring re-evaluation of whether or not the remaining unamortized balance of the upfront fee the Company paid to FCA on May 1, 2013 should be impaired.Flow Agreements
Until January 31, 2017, the Company had a flow agreement with Bank of America whereby the Company was committed to sell a contractually determined amountselling up to $300,000 of eligible Chrysler Capital loans to Bank of America on a monthly basis, depending on the amount and credit quality of eligible current month originations and prior month sales.bank each month. The agreement originally extended through May 31, 2018. On July 27, 2016,company no longer sells loans to the bank under the flow agreement, was amended to reduce the maximum commitment to sell eligible loans each month to $300,000. On October 27, 2016, Bank of America notifiedbut the Company that it was terminating the flow agreement effective January 31, 2017,retained servicing on all previously-sold loans and accordingly, the flow agreement is now terminated. For loans sold under the agreement, the Company retains the servicing rights at contractually agreed-upon rates. The Company may also receive or pay a servicer performance payment based on an agreed-upon formula if performance on the sold loans is better or worse, respectively, than expected performance at the time of sale.


TheUntil 2017, the Company has sold loans to Citizens Bank of Pennsylvania (CBP)CBP under terms of a flow agreement and other predecessor sale agreements. The Company retainsno longer sells loans to CBP under the flow agreement, but, the Company retained servicing on the soldpreviously-sold loans and will owe CBP a loss-sharing payment capped at 0.5% of the original pool balance if losses exceed a specified threshold, established on a pool-by-pool basis. On June 25, 2015,Loss-sharing payments are due the month in which net losses exceed the established threshold of each loan sale.

SBNA Originations Program

Beginning in 2018, the Company executed an amendmentagreed to provide SBNA with origination support services in connection with the
processing, underwriting and purchase of retail auto loans, primarily from FCA dealers. In addition, the Company agreed to
perform the servicing agreement with CBP, which increased the servicing fees. This amendment amended the flow agreement between CBP and the Company, effective August 1, 2015, to reduce CBP's committed purchases of Chrysler Capital primefor any loans from a maximum of $600 million and a minimum of $250 million per quarter to a maximum of $200 million and a minimum of $50 million per quarter. On February 13, 2017, the Company and CBP entered into a mutual agreement to terminate the flow agreement effective May 1, 2017.
Segments
The Company has one reportable segment: Consumer Finance, which includes the Company's vehicle financial products and services, including retail installment contracts, vehicle leases, and dealer loans, as well as financial products and services related to motorcycles, RVs, and marine vehicles. It also includes the Company's personal loan and point-of-sale financing operations.originated on SBNA’s behalf.
Subsidiaries
The Company has two principal consolidated wholly-owned subsidiaries: Santander Consumer USA Inc. and Santander Consumer International Puerto Rico, LLC (a wholly-owned subsidiary of Santander Consumer USA Inc.).
Employees
At December 31, 2017,2019, the Company had approximately 5,0765,175 employees, none of whom areis represented by a collective bargaining agreement.
Geographic Financial Information
For the years ended December 31, 2017, 2016 and 2015, all of the Company's revenues were derived from the United States. As of December 31, 2017 and 2016, all of the Company's long-lived assets were located in the United States.
Seasonality
The Company'sCompany’s origination volume is generally highest in March and April each year due to consumers receiving tax refunds, which provides additional discretionary income. The Company'sCompany’s delinquencies are generally highest in the period from November through January due to consumers’ holiday spending, which reduces income available for car payments.


Intellectual Property
The Company has the right to use the Santander name on the basis of a non-exclusive, royalty-free, and non-transferable license from Santander, which only extends to uses in connection with the Company'sCompany’s current and future operations within the United States. Santander may terminate the license at any time Santander ceases to own, directly or indirectly, 50% or more of the Company'sCompany’s common stock.
In connection with the Company'sCompany’s agreement with FCA, the Company has been granted a limited, non-exclusive, non-transferable, royalty-free license to use certain FCA trademarks, including the term “Chrysler Capital,” for as long as the Chrysler Agreement is in effect.Capital”. The Company is required to adhere to specified guidelines and other usage instructions related to these trademarks, as well as to obtain prior written approval of any materials, including financing documents and promotional materials, using the trademarks. This license does not grant the Company any ownership rights in FCA'sFCA’s trademarks.
In connection with the 2008 acquisition of Roadloan.com, a direct-to-consumer online platform, the Company purchased the "Roadloan.com"“Roadloan.com” trade name which constitutes an intellectual property right.
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Competition
The automotive finance industry is highly competitive. The Company competes on the pricing offered on loans and leases as well as the customer service provided to automotive dealer customers. Pricing for these loans and leases is transparent because the Company, along with industry competitors, posts pricing for loans and leases on web-based credit application aggregation platforms. When dealers submit applications for consumers acquiring vehicles, they can compare the Company'sCompany’s pricing against competitors’ pricing. Dealer relationships are important in the automotive finance industry. Vehicle finance providers tailor product offerings to meet each individual dealer’s needs.
The Company seeks to compete effectively compete through its proprietary credit-scoring system and industry experience, which are used to establish appropriate risk pricing. In addition, the Company benefits from FCA subvention programs through the Chrysler Agreement. The Company seeks to develop strong dealer relationships through a nationwide sales force and a long history in the automotive finance space. Further, the Company expects to continue deepening dealer relationships through the Chrysler CapitalCCAP product offerings.
The Company'sCompany’s primary competitors in the vehicle finance space are:
 
national and regional banks;
credit unions;
independent financial institutions; and
the affiliated finance companies of automotive manufacturers.
While the used car financing market is fragmented with no single lender accounting for more than 10% of the market, there are a number of competitors in both the new and used car markets that have substantial positions nationally or in the markets in which they operate. Some of the Company'sCompany’s competitors may have lower cost structures, or funding costs, and be less reliant on securitizations. The Company believes it can compete effectively by continuing to expand and deepen its relationships with dealers. In addition, through its Chrysler CapitalCCAP brand, the Company benefits from FCA’s subvention programs and relationships with its dealers.
Supervision and Regulation

The U.S. lending industry is highly regulated under various U.S. federal laws, including the Truth-in-Lending Act (TILA); Equal Credit Opportunity Act (ECOA), Electronic Fund Transfer Act (EFTA), Fair Credit Reporting Act (FCRA), Fair Debt Collection Practices Act (FDCPA), Consumer Leasing Act, Servicemembers Civil Relief Act (SCRA), Telephone Consumer Protection Act, Financial Institutions Reform, Recovery, and Enforcement Act, Dodd-Frank Act and Gramm-Leach-Bliley Act (GLBA), as well as various state laws. The Company is subject to inspections, examinations, supervision, and regulation by the Securities and Exchange Commission (SEC), the Consumer Financial Protection Bureau (CFPB), the Federal Trade Commission (FTC), and the Department of Justice (DOJ) and by regulatory agencies in each state in which the Company is licensed. In addition, the Company is directly and indirectly, through its relationship with SHUSA, subject to certain banking and financial services regulations, including oversight by the Office of the Comptroller of the Currency (OCC), the European Central Bank (ECB), and the Federal Reserve Bank of Boston (FRBB), which has the ability to limit certain of its activities, such as the timing and amount of dividends and certain transactions that it might otherwise desire to enter into, such as merger and acquisition opportunities, or to impose other limitations on the Company'sCompany’s growth. Additional legal and regulatory matters affecting the Company’s activities are further discussed in Part I, Item 1A—Risk1A-Risk Factors of this Annual Report on Form 10-K.


Dodd-Frank Wall Street Reform and Consumer Protection Act
Congress enacted comprehensive financial regulatory reform legislation on July 21, 2010. A significant focus of the new law (the Dodd-Frank Act) is heightened consumer protection. The Dodd-Frank Act established the CFPB, which has regulatory, supervisory, and enforcement powers over providers of consumer financial products and services, including the Company, and explicit supervisory authority to examine and require registration of non-depository lenders and promulgate rules that can affect the practices and activities of lenders. Although the Dodd-Frank Act expressly provides that the CFPB has no authority to establish usury limits, some consumer advocacy groups have suggested that various forms of alternative financial services or specific features of consumer loan products should be a regulatory priority. It is possible that at some time in the future the CFPB could propose and adopt rules making such lending services materially less profitable or impractical, which may impact finance loans or other products that the Company offers.
In addition to granting certain regulatory powers to the CFPB, the Dodd-Frank Act gives the CFPB authority to pursue administrative proceedings or litigation for violations of federal consumer financial laws. In these proceedings, the CFPB can obtain cease and desist orders (which can include orders for restitution or rescission of contracts, as well as other kinds of affirmative relief) and monetary penalties.
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The Company is also subject to risk retention rules promulgated under the Dodd-Frank Act, which generally require sponsors of Asset Backed Securitizations (ABS)ABS to retain at least five percent of the credit risk of the assets collateralizing the ABS issuance. The rules also prohibit the transfer or hedging of the credit risk that the sponsor is required to retain.
Dividend Restrictions on Dividends and Other Capital Actions

The Dodd-Frank Act also requires certain banks and bank holding companies, including SHUSA, to perform a stress test and submit a capital plan to the FRBB on an annual basis and to receive a notice of non-objection, or approval, to the plan from the FRBB before taking capital actions, such as paying dividends, implementing common equity repurchase programs, or redeeming or repurchasing capital instruments.

In June 2017,2018, SHUSA announced that the FRBB did not object to the planned capital actions described in SHUSA’s 20172018 Capital Plan that was submitted as part of its annual CCAR submissions. Included in SHUSA’s capital actions were proposed dividend payments for the Company’s stockholders. As a result, we made a dividend payment in 2017the Company paid dividends of $0.20 per share for the third and in Februaryfourth quarters of 2018 and subjectthe first and second quarters of 2019.Additionally, the 2018 Capital Plan included an authorization for the Company to Board approval,repurchase, between July 1, 2018 and June 30, 2019, $200 million of its outstanding common stock, which repurchases were completed in January 2019.

In February 2019, the FRBB announced that SHUSA, and certain other firms, would receive a one-year extension of the requirement to submit its 2019 capital plan to pay a dividend inthe FRBB until April 2020. The FRBB also announced that for the period beginning July 1, 2019 through June 30, 2020, SHUSA would be allowed to make capital distributions up to an amount that would have allowed SHUSA to remain well-capitalized under the minimum capital requirements for the 2018 Capital Plan.

In May 2019, the Company announced that the FRBB did not object to an amendment to SHUSA’s 2018 Capital Plan, which included an authorization to the repurchase of an additional $400 million of the Company's common stock through the end of the second quarter of 2018.2019.This share repurchase program concluded at the end of the second quarter of 2019 with the repurchase of $86.8 million of the Company’s common stock.

In June 2019, the Company announced its planned capital actions under SHUSA’s 2019 Capital Plan for the third quarter of 2019 through the second quarter of 2020, including a quarterly cash dividend of $0.22 per share and an authorization to repurchase up to $1.1 billion of the Company’s outstanding common stock through the end of the second quarter of 2020. As a result, the Company paid dividends of $0.22 per share for the third and fourth quarters of 2019 and repurchased $233 million of the Company’s outstanding common stock through December 31, 2019.

Refer to Note 17-“Shareholders’ Equity” in the accompanying consolidated financial statements.
Regulation AB II
The Company is subject to final rules adopted by SEC known as "Regulation“Regulation AB II"II”. Regulation AB II, among other things, expanded ABS disclosure requirements and modified the offering and shelf registration process. All offerings of publicly registered ABS and all reports under the Exchange Act for outstanding publicly registered ABS must comply with these rules and disclosure requirements.
Additional legal and regulatory matters affecting the Company’s activities are further discussed in Part I, Item 1A—Risk Factors.
Disclosure Pursuant to Section 219 of the Iran Threat Reduction and Syria Human Rights Act

(Amount presented as actuals)

Pursuant to Section 219 of the Iran Threat Reduction and Syria Human Rights Act of 2012, which added Section 13(r) to the Securities Exchange Act of 1934, as amended (the Exchange Act)“Exchange Act”), an issuer is required to disclose in its annual or quarterly reports, as applicable, whether it or any of its affiliates knowingly engaged in certain activities, transactions or dealings relating to Iran or with individuals or entities designated pursuant to certain Executive Orders. Disclosure is generally required even where the activities, transactions or dealings were conducted in compliance with applicable law.


The following activities are disclosed in response to Section 13(r) with respect to Santander UKthe Group and certain other affiliates of Santander (collectively, the Group).its affiliates. During the period covered by this annual report:

a.Santander UK holds two savings accounts and one current account for two customers, with the first customer holding one Savings Account and one Current Account, and the second customer holding one Savings Account. Both customers, who are resident in the U.K. whoUK, are currently designated by the U.S.US under the Specially Designated Global Terrorist (SDGT) sanctions program. programme.
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Revenues and profits generated by Santander U.K.UK on these accounts in the year ended December 31, 20172019 were negligible relative to the overall profits of Santander.Banco Santander SA.

b.During the period covered by this annual report, Santander UK held one savings account with a balance of £1.24, and one current account with a balance of £1,884.53 for another customer resident in the UK who is currently designated by the US under the SDGT sanctions program. The customer relationship pre-dates the designations of the customer under these sanctions. The United Nations and European Union removed this customer from their equivalent sanctions lists in 2008. Santander UK determined to put a block on these accounts, and the accounts were subsequently closed on 14 January 2019. Revenues and profits generated by Santander UK on these accounts in the year ended 31 December 2019 were negligible relative to the overall profits of Banco Santander SA.

c.Santander UK holds two frozen current accounts for two U.K.UK nationals who are designated by the U.S.US under the Specially Designated Global Terrorist (SDGT)SDGT sanctions program.programme. The accounts held by each customer have been frozen since their designation and have remained frozen through 2017.2019. The accounts are in arrears (£1,844.73 in debit


combined) and are currently being managed by Santander UK Collections & Recoveries department. No revenues or profits were generated by Santander UK on these accounts in the year ended December 31, 2017.2019.


d.The Group also has certain legacy performance guarantees for the benefit of Bank Sepah and Bank Mellat (stand-by letters of credit to guarantee the obligations - either under tender documents or under contracting agreements - of contractors who participated in public bids in Iran) that were in place prior to April 27, 2007.


e.During the period covered by this annual report, Santander Brasil held one current account with a balance of R$100.0 for a customer resident in Brazil who is currently designated by the US under the SDGT sanctions program. The customer relationship pre-dates the designation of the customer under these sanctions. Santander Brasil determined to terminate the account even prior to the customer being formally designated under the SDGT sanctions program on September 10, 2019, and the account was subsequently closed on October 9, 2019. Revenues and profits generated by Santander Brasil on this account in the year ended December 31, 2019 were negligible relative to the overall profits of Banco Santander S.A.

In the aggregate, all of the transactions described above resulted in gross revenues and net profits in the year ended December 31, 2017,2019, which were negligible relative to the overall revenues and profits of Santander.Banco Santander, S.A. The Group has undertaken significant steps to withdraw from the Iranian market such as closing its representative office in Iran and ceasing all banking activities therein, including correspondent relationships, deposit taking from Iranian entities and issuing export letters of credit, except for the legacy transactions described above. The Group is not contractually permitted to cancel these arrangements without either (i) paying the guaranteed amount (in the case of the performance guarantees), or (ii) forfeiting the outstanding amounts due to it (in the case of the export credits). As such, the Group intends to continue to provide the guarantees and hold these assets in accordance with company policy and applicable laws.
Available Information
All reports filed electronically by the Company with the SEC, including Annual Reports on Form 10-K, Quarterly Reports on Form 10-Q, and Current Reports on Form 8-K, as well as any amendments to those reports, are accessible on the SEC’s website at www.sec.gov. These forms are also accessible at no cost on the Company’s website at www.santanderconsumerusa.com. The information contained on the Company'sCompany’s website is not being incorporated herein.



ITEM 1A. RISK FACTORS

ITEM 1A.RISK FACTORS

TheThe Company is subject to a number of risks that could materially and adversely affect our business, financial condition and results of operations in addition to other possible adverse consequences. We operate in a continually changing business and regulatory environment and, therefore, new risks emerge from time to time. The following are the risks of which we are currently aware that could be material to our business.


Risks Related to ourOur Business


General Business and Industry Risks
Our relationship with FCA is a significant source of our loan and lease originations. Loss of our relationship with FCA, including as a result of termination of our agreement with FCA, could materially and adversely affect our business, financial condition and results of operations. Our agreement with FCA may not result in currently anticipated levels of
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growth and is subject to certain performance conditions that could result in termination of the agreement. In addition, FCA has the option to acquire an equity participation in the CCAP portion of our business.
In February 2013, we entered into the Chrysler Agreement with FCA under which we launched the CCAP brand. Through the CCAP brand, we originate private-label loans and leases to facilitate the purchase of FCA vehicles by consumers and FCA-franchised automotive dealers. The financing services that we provide under the Chrysler Agreement include credit lines to finance FCA franchised dealers, acquisitions of vehicles and other products that FCA sells or distributes, automotive loans and leases to finance consumer acquisitions of new and used vehicles at FCA-franchised dealerships, financing for commercial and fleet customers and ancillary services. In addition, we may facilitate, for an affiliate, offerings to dealers for dealer loan financing, construction loans, real estate loans, working capital loans and revolving lines of credit. On June 28, 2019, the Company entered into an Amendment to the Chrysler Agreement with FCA, which modified the Chrysler Agreement to, among other things, adjust certain performance metrics, exclusivity commitments and payment provisions. The Amendment also terminated the previously disclosed tolling agreement, dated July 11, 2018, between the Company and FCA.
In accordance with the terms of the Chrysler Agreement, in May 2013 we paid FCA a $150 million upfront, nonrefundable payment, which is being amortized over ten years. In addition, in June 2019, in connection with the execution of the sixth amendment to the Chrysler Agreement, the Company paid $60 million upfront fee to FCA. This fee is being amortized into finance and other interest income over the remaining term of the Chrysler Agreement. The unamortized portion would be recognized as expense immediately if the Chrysler Agreement is terminated in accordance with its terms.
As part of the Chrysler Agreement, we received limited exclusivity rights to participate in specified minimum percentages of certain of FCA’s financing incentive programs, which include loan rate subvention and automotive lease residual support subvention. We have committed to certain revenue sharing arrangements. We bear the risk of loss on loans originated pursuant to the Chrysler Agreement, while FCA shares in any residual gains and losses in respect of automotive leases, subject to specific provisions in the Chrysler Agreement, including limitations on our participation in gains and losses.
The Chrysler Agreement is subject to early termination in certain circumstances, including our failure to meet certain key performance metrics, provided FCA treats us in a manner consistent with comparable OEMs. FCA may also terminate the agreement if, among other circumstances, (i) a person other than Santander and its affiliates or our other stockholders owns 20% or more of our common stock and Santander and its affiliates own fewer shares of common stock than such person, (ii) SC controls or becomes controlled by an OEM that competes with FCA or (iii) certain of our credit facilities become impaired.
In addition, under the Chrysler Agreement, FCA has the option to acquire, for fair market value, an equity participation in the business offering and providing the financial services contemplated by the Chrysler Agreement. There is no maximum limit on the size of FCA’s potential equity participation. Although the Chrysler Agreement contains provisions that are designed to address a situation in which the parties disagree on the fair market value of the equity participation interest, there is a risk that we ultimately receive less than what we believe to be the fair market value for such interest, and the loss of our associated revenue and profits may not be offset fully by the immediate proceeds for such interest. There can be no assurance that we would be able to redeploy the immediate proceeds for such interest in other businesses or investments that would provide comparable returns, thereby reducing our profitability.
Our ability to realize the full strategic and financial benefits of our relationship with FCA depends in part on the successful development of our CCAP business, which requires a significant amount of management’s time and effort, and as well as the success of FCA’s business. If FCA exercises its purchase option, or if the Chrysler Agreement were to terminate, or we are otherwise unable to realize the expected benefits of our relationship with FCA, including as a result of FCA’s bankruptcy or loss of business, there could be a materially adverse impact to our business, financial condition, results of operations, profitability, loan and lease volume, the credit quality of our portfolio, liquidity, reputation, funding costs and growth, and our ability to obtain or find other original equipment manufacturer relationships or to otherwise implement our business strategy could be materially adversely affected.
We partially rely on third parties to deliver services. Our failure to effectively monitor or manage those third parties or the failure by those third parties to provide these services or meet contractual requirements could materially and adversely affect our business, financial condition and results of operations.
We depend on third-party service providers for many aspects of our business operations. For example, we depend on third parties like Experian to obtain data related to our market that we use in our origination and servicing platforms. In addition, we rely on third-party servicing centers for a portion of our servicing activities and on third-party repossession agents. If we fail to effectively monitor or manage a service provider or if a service provider fails to provide the services that we require or expect, or fails to meet contractual requirements, such as service levels or compliance with applicable laws, a failure could negatively




impact our business by adversely affecting our ability to process customers’ transactions in a timely and accurate manner, otherwise hampering our ability to service our customers, or subjecting us to litigation or regulatory risk for poor vendor oversight. Such a failure could adversely affect the perception of the reliability of our networks and services, and the quality of our brands, and could materially and adversely affect our business, financial condition and results of operations.
Loss of our key management or other personnel, or an inability to attract such management and other personnel, could materially and adversely affect our business, financial condition and results of operations.
The successful implementation of our growth strategy depends in part on our ability to retain our experienced management team and key employees, attract appropriately qualified personnel and have an effective succession planning framework in place. Management turnover, including the loss of any key member of our management team or other key employees, could hinder or delay our ability to implement our growth strategy effectively or our ability to manage our business holistically through leadership support of change activities, ongoing and consistent communication of our growth strategy and proper employee training and awareness. Further, if we are unable to attract appropriately qualified personnel as we expand, we may not be successful in implementing our growth strategy. In either instance, our business, financial condition and results of operations could be adversely affected. The extent of our management team changes could result in disruption in our operations, negatively impact customer relationships and make recruiting for future management positions more difficult.
Due to our relationship with Santander, we also are subject to indirect regulation by the European Central Bank, which imposes compensation restrictions that may apply to certain of our executive officers and other employees under Capital Requirements Directive 2013/36/EU (also known as CRD IV). These restrictions may impact our ability to retain our experienced management team and key employees and our ability to attract appropriately qualified personnel, which could materially and adversely affect our business, financial condition and results of operations.
Our risk management processes and procedures may not be effective in mitigating our risks.
We continue to establish and enhance processes and procedures intended to identify, measure, monitor and control the types of risk to which we are subject, including, but not limited to, credit risk, market risk, strategic risk, liquidity risk and operational risk. We seek to monitor and control our risk exposure through a framework that includes our risk appetite, enterprise risk assessment process, risk policies, procedures and controls, reporting requirements, risk culture and governance structure. Our framework, however, may not always effectively identify and control our risks. In addition, there may also be risks that exist, or that develop in the future, that we have not appropriately anticipated, identified or mitigated. If our risk management framework does not effectively identify and control our risks, both those we are aware of and those we do not anticipate, including as a result of changes in economic conditions, we could suffer unexpected losses that could have a material and adverse effect on our business, financial condition and results of operations.
We face significant risks in implementing our growth strategy, some of which are outside our control.
We intend to continue our growth strategy to expand our vehicle finance franchise by increasing market penetration via the number and depth of our relationships in the vehicle finance market, pursuing additional relationships with OEMs, expanding our direct-to-consumer footprint and growing our serviced for others platform. Our ability to execute this growth strategy is subject to significant risks, some of which are beyond our control, including:
the inherent uncertainty regarding general economic conditions; our ability to obtain adequate financing for our expansion plans;
the prevailing laws and regulatory environment of each state in which we operate or seek to operate, and, federal laws and regulations, to the extent applicable, which are subject to change at any time;
the degree of competition in our markets and its effect on our ability to attract customers;
our ability to recruit qualified personnel, in particular, in areas where we face a great deal of competition; and
our ability to obtain and maintain any regulatory approvals, government permits, or licenses that may be required on a timely basis

Changes in our relationship with Santander may adversely affect our business, financial condition and results of operations.
Santander, through SHUSA, currently owns approximately 72.4% of our common stock. We rely on our relationship with Santander for several competitive advantages including relationships with OEMs and regulatory best practices and other commercial arrangements. Changes in our relationship with Santander, and changes affecting Santander, could materially and adversely affect our business, financial condition and results of operations.




Some of the risks we face as a result of potential changes in our relationship with, or changes affecting, Santander include the following:
Santander has provided and continues to provide us with significant funding support, through both committed liquidity and opportunistic extensions of credit, as well as guarantees of our obligations under the governing documents of certain warehouse facilities and privately issued amortizing notes. For example, during the financial downturn, Santander and its affiliates provided us with more than $6 billion in financing that enabled us to pursue several acquisitions and/or conversions of vehicle loan portfolios at a time when most major banks were curtailing or eliminating their commercial lending activities. During 2017 and 2018 we sold eligible prime loans through our SPAIN securitization platform to Santander under a flow agreement. In addition, during 2018 the Company began provide origination services to SBNA for the origination of prime loans which are serviced by SC. If Santander or its affiliates elect not to provide such support, not to provide it to the same degree or not to enter into additional agreements, we may not be able to replace such support ourselves or to obtain substitute arrangements with third parties. We may be unable to obtain such support because of financial or other constraints, or be unable to implement substitute arrangements on a timely basis on terms that are comparable, or at all, which could materially and adversely affect our business, financial condition and results of operations.
Santander may sell or otherwise reduce its equity interest in us. If Santander sells or otherwise reduces its equity interest in us, it may be less willing to provide us with the support it has provided in the past or to enter into agreements (such as our flow agreement with Santander or our origination services agreements with SBNA) with us on comparable terms, or at all, as it has in the past. In addition, our right to use the Santander name is on the basis of a non-exclusive, royalty-free, and non-transferable license from Santander, and only extends to uses in connection with our current and future operations within the United States. Santander may terminate such license at any time Santander ceases to own, directly or indirectly, 50% or more of our common stock. If we were required to change our name, we would incur the administrative costs and burden associated with revising legal documents and marketing materials, and also may experience loss of brand and loss of business or loss of funding due to consumers' and banks' relative lack of familiarity with our new name. Additionally, FCA may terminate the Chrysler Agreement if a person other than Santander and its affiliates or our other stockholders owns 20% or more of our common stock and Santander and its affiliates own fewer shares of common stock than such person.
Some terms of our credit agreements are influenced by, among other things, the credit ratings of Santander. If Santander were to suffer credit rating downgrades or other adverse financial developments, we could be negatively impacted, either directly or indirectly. For example, Santander’s short-term credit ratings downgrades in 2012, from A-I to A-2 (Standard & Poor's) and from P-1 to P-2 (Moody's), did not directly impact our cost of funds. However, due to the contractual terms of certain of our debt agreements, these downgrades resulted in the loss of our ability to commingle funds on most facilities. A similar downgrade today would result in an increase of approximately $1.75 million per month.

Santander applies certain standardized banking policies, procedures and standards across its affiliated entities, including with respect to internal audit, credit approval, governance, risk management and compensation practices. We currently follow certain of these Santander policies and may in the future become subject to additional Santander policies, procedures and standards, which could result in changes to our practices.
Our relationship with Santander or SHUSA could reduce the willingness of other banks to develop relationships with us due to general competitive dynamics among such financial institutions.

Our business, financial condition and results of operations could be materially and adversely affected if we fail to manage and complete divestitures.
We regularly evaluate our portfolio in order to determine whether an asset or business may no longer be aligned with our strategic objectives. For example, in 2015, we disclosed a decision to exit our personal lending business and to explore strategic alternatives for our existing personal lending assets. When we decide to sell assets or a business, we may encounter difficulty in finding buyers or alternative exit strategies on acceptable terms in a timely manner, which could delay the achievement of our strategic objectives. We may also experience greater costs and dissynergies than expected, and the impact of the divestiture on our revenue may be larger than projected. Additionally, we may ultimately dispose of assets or a business at a price or on terms that are less favorable than those we had originally anticipated. After reaching a definitive agreement with a buyer, we typically must satisfy pre-closing conditions and the completion of the transaction may be subject to regulatory and governmental approvals. Failure of these conditions and approvals to be satisfied or obtained may prevent us from completing the transaction. Divestitures involve a number of risks, including the diversion of management and employee attention, significant costs and




expenses, and a decrease in revenues and earnings associated with the divested business. Divestitures may also involve continued financial involvement in the divested business, such as through continuing equity ownership, guarantees, indemnities or other financial obligations. Under these arrangements, performance by the divested businesses or other conditions outside of our control could materially and adversely affect our business, financial condition and results ofoperations.
We continue to hold our Bluestem portfolio (personal lending business), which had a carrying balance of approximately $1 billion as of December 31, 2019, and we remain a party to agreements with Bluestem that obligate us, among other things, to purchase new advances originated by Bluestem and existing balances on accounts with new advances for an initial term ending in April 2020 and renewable through April 2022 at Bluestem’s option. Both parties have the right to terminate this agreement upon written notice if certain events were to occur, including if there is a material adverse change in the financial condition of either party. Although we are seeking a third party to assume this obligation, we may not be successful in finding such a party, and Bluestem may not agree to the substitution. Until we find a third party to assume this obligation, there is a risk that material changes to our relationship with Bluestem, or the loss or discontinuance of Bluestem’s business, would materially and adversely affect our business, financial condition and results of operations. We continue to classify the Bluestem portfolio as held-for-sale. We have recorded significant lower-of-cost-or-market adjustments on this portfolio and may continue to do so as long as we hold the portfolio, particularly due to the new volume we are committed to purchase.

Our business, financial condition and results of operations could be materially and adversely affected if we are unsuccessful in developing and maintaining relationships with vehicle dealerships.
Our ability to originate and acquire loans and vehicle leases depends on our relationships with vehicle dealers. In particular, our vehicle finance operations depend in large part upon our ability to establish and maintain relationships with reputable vehicle dealers that direct customers to our offices or originate loans at the point-of-sale, which we subsequently purchase. Although we have relationships with certain vehicle dealers, none of our relationships is exclusive and any may be terminated at any time. In addition, an economic downturn or contraction of credit affecting either dealers or their customers could result in an increase in vehicle dealership closures or a decrease in the sales and loan volume of our existing vehicle dealer base, which could materially and adversely affect our business, financial condition and results of operation.
Our business, financial condition and results of operations could be materially and adversely affected if we are unsuccessful in developing and maintaining our serviced for others portfolio.
A significant and growing portion of our business strategy is to increase the revenue stream from our serviced for others portfolio by continuing to add assets to this portfolio. For example, beginning in 2018, we agreed to provide SBNA with origination support services in connection with the processing, underwriting and purchase of retail loans, primarily from Chrysler dealers, and to perform the servicing for any loans originated on SBNA’s behalf. We have servicing rights to certain third-party portfolios and we also serve as servicer in our securitization and may retain servicing rights in certain whole-loan sales. For the year-ended December 31, 2019, we maintained servicing rights for a portfolio with an outstanding principal balance of approximately $10 billion and we received servicing fees in the amount of $91 million. If an institution for which we currently service assets chooses to terminate our rights as servicer, or if we fail to add additional institutions or portfolios to our servicing platform, we may not achieve the desired revenue or income from this strategy.
We depend on the accuracy and completeness of information about borrowers and counterparties and any misrepresented information could materially and adversely affect our business, financial condition and results of operations.
In deciding whether to approve loans or to enter into other transactions with borrowers and counterparties in our retail lending and commercial lending businesses, we may rely on information furnished to us by or on behalf of borrowers and counterparties, including financial statements and other financial information such as income. We also may rely on representations of borrowers and counterparties as to the accuracy and completeness of that information and, with respect to financial statements, on reports of independent auditors. If any of this information is intentionally or negligently misrepresented and such misrepresentation is not detected prior to loan funding, the value of the loan may be significantly lower than expected. Whether a misrepresentation is made by the loan applicant, another third party or one of our employees, we generally bear the risk of loss associated with the misrepresentation. Our controls and processes may not have detected or may not detect all misrepresented information in our loan originations or from our business clients. Any such misrepresented information could materially and adversely affect our business, financial condition and results of operations.
Negative changes in the business of the OEMs with which we have strategic relationships, including FCA, could materially and adversely affect our business, financial condition and results of operations.
A significant adverse change in FCA’s or other vehicle manufacturers’ business, including (i) significant adverse changes in their respective liquidity position and access to the capital markets, (ii) the production or sale of FCA or other vehicle




manufacturers’ vehicles (including the effects of any product recall), (iii) the quality or resale value of FCA or other vehicles, (iv) the use of marketing incentives, (v) FCA’s or other vehicle manufacturers’ relationships with their key suppliers, (v) FCA’s or other vehicle manufacturers’ bankruptcy or (vii) FCA’s or other vehicle manufacturers’ respective relationships with the United Auto Workers and other labor unions, and other factors impacting vehicle manufacturers or their employees could materially and adversely affect our business, financial condition and results of operations.
Under the Chrysler Agreement we originate private-label loans and leases to facilitate the purchase of FCA vehicles by consumers and FCA-franchised vehicle dealers. In the future, it is possible that FCA or other vehicle manufacturers with whom we have relationships could utilize other companies to support their financing needs, including offering products or terms that we would not or could not offer, which could materially and adversely affect our business financial condition and results of operations. Furthermore, FCA or other vehicle manufacturers could expand, establish or acquire captive finance companies to support their financing need; thus, reducing their need for our services.
There can be no assurance that the global vehicle market, or FCA’s or our other OEM partners’ share of that market, will not suffer downturns in the future, and any negative impact could in turn materially and adversely affect our business, financial condition and results of operations.
Future significant loan, lease or personal loan repurchase requirements could materially and adversely affect our business, financial condition and results of operations.
We have repurchase obligations in our capacity as servicer in securitizations and certain whole-loan sales. If a servicer breaches a representation, warranty or covenant with respect to the loans sold, the servicer may be required by the servicing provisions to repurchase that asset from the purchaser or otherwise compensate one or more classes of investors for losses caused by the breach. If significant repurchases of assets or other payments are required under our responsibility as servicer, it could materially and adversely affect our business, financial condition and results of operations. As we have increased the number of loans sold, the potential impact of such repurchases has increased.
We have treated sales of the debt and equity in certain of our securitizations as sales of the underlying finance receivables. The exercise of our clean-up call option on each of these securitizations when the collateral pool balance reaches 10%, or 15% of its original balance (depending on the securitization structure) would result in the repurchase of the remaining underlying finance receivables.
Competition with other lenders could materially and adversely affect our business, financial condition and results of operations.
The vehicle finance market is very competitive and is served by a variety of entities, including the captive finance affiliates of major vehicle manufacturers, banks, savings and loan associations, credit unions, and independent finance companies. The market is highly fragmented, with no individual lender capturing more than 10% of the market. Our competitors often provide financing on terms more favorable to vehicle purchasers or dealers than we offer. Many of these competitors also have long­standing relationships with vehicle dealerships and may offer dealerships or their customers other forms of financing that we do not offer. We anticipate that we will encounter greater competition as we expand our operations and as the economy continues to improve.
Certain of our competitors are not subject to the same regulatory regimes that we are. As a result, these competitors may have advantages in conducting certain businesses and providing certain services, and may be more aggressive in their loan origination activities. Increasing competition could also require us to lower the rates we charge on loans in order to maintain loan origination volume, which could materially and adversely affect our business, financial condition and results of operations.
As described above, we rely upon our ability to sell securities in the ABS market and upon our ability to access various credit facilities to fund our operations. Some of our competitors may have lower cost structures, or funding costs, and be less reliant on securitizations than we are.
Goodwill and intangible asset impairments may be required in relation to acquired businesses.
We have made business acquisitions for which it is possible that the goodwill and intangible assets which have been attributed to those businesses may have to be written down if our valuation assumptions are required to be reassessed as a result of any deterioration in the business' underlying profitability, asset quality or other relevant matters. Impairment testing with respect to goodwill and intangible assets is performed annually, or more frequently if impairment indicators are present. Goodwill and intangible asset impairment analysis and measurement is a process that requires significant judgment. Our stock price and




various other factors affect the assessment of the fair value of our underlying business for purposes of performing any goodwill and intangible asset impairment assessment. We did not have any impairment on intangible assets during the years ended December 31, 2019, 2018 and 2017. There can be no assurance that we will not be required to record additional impairments on intangible assets in the future or that such impairments will not be material.
Developments stemming from the United Kingdom’s withdrawal from membership in the European Union could have a material adverse effect on us.

The result of the United Kingdom’s (“UK’s”) referendum on whether to remain part of the European Union (“EU”) and its subsequent withdrawal from the EU on January 31, 2020 have had and may continue to have negative effects on global economic conditions and global financial markets. After the transition period provided in the UK's withdrawal agreement with the EU, the long-term nature of the UK’s relationship with the EU is unclear (including with respect to the laws and regulations that will apply as the UK determines which EU laws to replicate or replace) and, as negotiations continue, there is also considerable uncertainty as to the access of the UK to European markets and the access of EU member states to the UK’s markets following the transition period. The result of the referendum and the UK's subsequent withdrawal from the EU have created an uncertain political and economic environment in the UK, and may create such environments in other EU member states. While the Company does not maintain a presence in the UK, political and economic uncertainty in countries with significant economies and relationships to the global financial industry have in the past led to declines in market liquidity and activity levels, volatile market conditions, a contraction of available credit, lower or negative interest rates, weaker economic growth and reduced business confidence on an international level, each of which could adversely affect our business.

Legal, Regulatory and Compliance Risks


We operateare a consumer finance company with operations in aall 50 states and the District of Columbia. Our industry is highly regulated, industry and continually changing federal, state and local laws and regulations could materially and adversely affect our business, financial condition and results of operations.

We must comply with all of the laws and regulations applying to our business in each and every jurisdiction in which we operate. Due to the highly regulated nature of the consumer finance industry, we are required to comply with a wide and changing array of federal, state and local laws and regulations, including a significant number of banking and anti-money laundering laws and fair lending, credit bureau reporting, privacy, usury, disclosure, debt collection, repossession and other consumer protection laws and anti-money laundering laws.regulations. These laws and regulations directly impact our origination and servicing operations and almost all other aspects of our business and require constant compliance, monitoring, and internal and external audits. Although we have an enterprise-wide compliance framework structured to continuously monitor our activities, compliance with applicable laws and regulations is costly, may create operational constraints and may not always be effective or perform as expected.
The enactment of new laws and regulations including with respect toimpacting the consumer financial protection measures and systematic risk oversight authority,finance industry could occur rapidly and unpredictably and could require us to change our business or operations, resulting in a loss of revenue or a reduction in our profitability. New laws and regulations could also result in financial loss due to regulatory fines or penalties, restrictions or suspensions of business, or costs associated with compliance or mandatory corrective action as a result of failure to adhere to applicable laws, regulations and supervisory guidance. Failure to comply with these laws and regulations could also give rise to regulatory sanctions, customer rescission rights, actions by stategovernment and local attorneys general,self-regulatory bodies, civil or criminal liability or damage to our reputation.
The volume, granularity, frequency and scale of regulatory and other reporting requirements necessitate a clear data strategy to enable consistent data aggregation, reporting and management. Inadequate management information systems or processes, including those relating to risk data aggregation and risk reporting, could lead to a failure to meet regulatory reporting requirements, or other internal or external information demands, and we may face supervisory measures or other liability as a result.

We are or may become involved in investigations, examinations and proceedings by government and self-regulatory agencies,bodies, which may materially and adversely affect our business, financial condition and results of operations.

From time to time,In recent years, the supervision and regulation of consumer finance companies have expanded greatly. As an ordinary course of business, we are or may become involved in formal and informal reviews, investigations, examinations, proceedings and information-gathering requests by federal and state government and self-regulatory agencies,bodies, including, among others, the FRBB, the CFPB, the DOJ, the SEC, the FTC and various federal and state regulatory and enforcement agencies.

We are and have been subject to such matters by many of these regulators in the past and have paid significant fines or provided significant other relief. For more information about these matters, please refer to Note 11- “Commitments and Contingencies” in the accompanying consolidated financial statements. We could also become subject to other or similar regulatory actions in the future. Given the inherent uncertainty involved in such matters, and the potentially large or indeterminate damages sought, there can be significant uncertainty regarding the liability we may incur as a result of these matters. The finding, or even the assertion of, legal liability against us could result in higher operational and compliance costs, could materially and adversely




affect our business, financial condition and results of operations and may result in, among other actions, adverse judgments, significant settlements, fines, penalties, injunctions or substantial reputational harm.

We are and have been subject to such matters by many of these regulators in the past and have paid significant fines or provided significant other relief. We expect that regulators will continue to initiate new investigations or regulatory actions in the future and that Further, we will continue to devote significant resources to complying with the requirements of consent orders, adverse judgments and other settlements to which we are subject.


We are subject to enhanced legal and regulatory scrutiny regarding credit bureau reporting, origination and debt collection practices from regulators, courts and legislators.

Consumer finance companies, including us, are subject to enhanced legal and regulatory scrutiny regarding credit bureau reporting, origination and debt collection practices from regulators, courts and legislators. Our balance sheet consists of predominantly nonprime consumers, which are associated with higher than average delinquency rates and charge-offs than prime consumers. Accordingly, we have significant involvement with credit bureau reporting, origination and the collection and recovery of delinquent and charged-off debt, primarily through customer communications, the filing of litigation against customers in default, the periodic sale of charged-off debt and vehicle repossession. We are subject to enhanced legal


and regulatory scrutiny regarding credit bureau reporting and debt collection practices from regulators, courts and legislators. Any future changes to our business practices in these areas, including our debt collection practices, whether mandated by regulators, courts, legislators or otherwise, or any legal liabilities resulting from our business practices, including our debt collection practices, could increase our operational or compliance costs and could materially and adversely affect our business, financial condition and results of operations.
We are subject to certain banking regulations that limit our business activities and may restrict our ability to pay dividendstake other capital actions and enter into certain business transactions.

Because our controlling shareholder, SHUSA, is a bank holding company and because we provide third partythird-party services to banks, we are directly and indirectly subject to certain banking and financial services regulations, including oversight by the FRBB, the ECB and the OCC. We also are subject to oversight by the CFPB. Such regulations and oversight could limit the activities and the types of businesses that we may conduct. The FRBB has broad enforcement authority over bank holding companies and their subsidiaries. The FRBB could exercise its power to restrict SHUSA from having a non-bank subsidiary that is engaged in any activity that, in the FRBB’s opinion, is unauthorized or constitutes an unsafe or unsound business practice, and could exercise its power to restrict us from engaging in any such activity. This power includes the authority to prohibit or limit the payment of dividends if, in the FRBB’s opinion, such payment would constitute an unsafe or unsound practice. Moreover, certain banks and bank holding companies, including SHUSA, are required to perform a stress test and submit a capital plan to the FRBB on an annual basis, and to receive a notice of non-objection, or approval, to the plan from the FRBB before taking capital actions, such as paying dividends, implementing common equity repurchase programs, or redeeming or repurchasing capital instruments. Any future suspension of our ability to pay dividends or other limitations placed on us by the FRBB, the ECB or any other regulator and additional costs associated with regulatory compliance could materially and adversely affect us and the trading price of our common stock.

For example, in 2014, 2015 and 2016, we were prohibited from paying dividends or taking other capital actions without the FRBB’s prior written approval due to the FRBB’s objections, based on qualitative concerns, in 2014, 2015 and 2016 to SHUSA’s capital plan submissions,submissions. Although we were prohibited from payinghave paid cash dividends until the FRBB issued a non-objection to SHUSA's next capital plan submission or otherwise approved a planned dividend payment. Also, in 2014, SHUSA and the FRBB entered into an agreement prohibiting SHUSA from allowing any of its non-wholly-owned non-bank subsidiaries, including us, to declare or pay any dividend, or to make any capital distribution, without the prior written approval of FRBB. Although the 2014 agreement was terminated insince 2017 and we paid a dividend in November 2017 and in Februaryhave implemented stock repurchase programs since 2018, there can be no assurance that SHUSA will not enter intoother or similar agreements in the future or that other restrictions on the paymenttaking of dividendscapital actions, including dividend payments and stock repurchases and redemptions, will not apply to us in the future. For more information, please see Part I, Item 1 – Business – Restrictions on Dividends and Other Capital Actions.
SHUSA and the Company also are subject to stringent oversight by the FRBB due to the FRBB’s prior objections to SHUSA’s capital plan submissions, and SHUSA has made a concentrated effort to improve its and its subsidiaries' governance, oversight and internal controls, policies, procedures and functions, including as they relate to us. We have incurred, and expect to continue to incur, significant costs in connection with ensuring compliance with, and assisting SHUSA in, the CCAR process.
The FRBB, the ECB or any other regulator may also impose substantial fines and other penalties for violations that we may commit or disallow acquisitions or other activities we may contemplate, which may limit our future growth plans. These limitations could place us at a competitive disadvantage because some of our competitors are not subject to these limitations.

We are subject to enhanced prudential standards as a subsidiary of SHUSA, which could materially and adversely affect our business, financial condition and results of operations.

As a subsidiary of SHUSA, we are subject to certain enhanced prudential rules mandated by Section 165 of the Dodd-Frank Act. Among other requirements, these rules require SHUSA to maintain a sufficient quantity of highly liquid assets to survive a liquidity stress event and implement various liquidity-related corporate governance measures and imposes certain requirements, duties and qualifications for the risk committee and chief risk officers of SHUSA. SHUSA calculates its liquidity figures on a consolidated basis with certain of its subsidiaries, including us. As a result, our predicted performance under the liquidity stress event must be taken into account when SHUSA conducts its liquidity stress event analysis. Due to these requirements, we are required to have an increased amount of liquidity and will incur increased costs of funding and liquidity capacity, which could materially and adversely affect our business, financial condition and results of operations.





Our business, financial condition and results of operations may be materially and adversely affected upon our implementation of the revised capital requirements under the U.S. Basel III final rules.
SHUSA became subject to newis governed by federal banking regulations relating to capital, referred to as the U.S. Basel III final rules, beginning January 1, 2015. The U.S. Basel III final ruleswhich subject SHUSA to higher minimum risk-based capital ratios and a capital conservation buffer above these minimum ratios. SHUSA calculates its capital figures on a consolidated basis with certain of its subsidiaries, including us. Failure to comply with the capital buffer requirements, which become more stringent


until fully phased-in through January 2019,remain well-capitalized would result in restrictions on our ability to maketake capital distributions,actions, including dividend payments and stock repurchases and redemptions, and to pay discretionary bonuses to executive officers.

If SHUSA were to fail to satisfy regulatory capital requirements, SHUSA, together with its subsidiaries, including us, may be subject to serious regulatory sanctions ranging in severity from being precluded from making acquisitions or engaging in new activities to becomingbecome subject to informal or formal supervisory actions by the FRBB. If any of these were to occur, such actions could prevent us from successfully executing our business plan and could materially and adversely affect our business, financial condition and results of operations.
In June 2017, SHUSA announced that the FRBB did not object to the planned capital actions described in SHUSA’s 2017 Capital Plan that was submitted as part of its annual CCAR submissions. Included in SHUSA’s capital actions were proposed dividend payments for the Company’s stockholders. As a result, we made a dividend payment in November 2017 and in February 2018 and, subject to Board approval, plan to pay a dividend in the second quarter of 2018. However, there can be no assurance that the FRBB will not object to these or any of our other future planned capital actions, including as a result of the phasing-in of the more stringent capital requirements under the U.S. Basel III final rules.
The Dodd-Frank Act, and its associated rules and guidance, and CFPB supervisory audits will likely continue to increase our regulatory compliance burden and associated costs.
The Dodd-Frank Act introduced a substantial number of reforms that continue to reshape the tenor and structure of financial servicesregulations affecting the consumer finance industry, regulation.including us. In particular, the Dodd-Frank Act, among other things, created the CFPB, which is authorized to promulgate and enforce consumer protection regulations relating to financial products and services.
The CFPB continues to recommend that indirect vehicle lenders, a class that includes us, take steps to monitor and impose controls over dealer markup policies where dealers charge consumers higher interest rates as compensation for facilitating the loan, with the markup shared between the dealer and the lender. The CFPB has conducted in the past, and continues to conduct, supervisory audits of large providers of vehicle financing, including us, with respect to possible ECOA “disparate impact” credit discrimination in indirect vehicle finance and other related matters. From 2013 to present, theThe CFPB and the DOJ have enteredcontinued to enter into consent orders, memoranda of understanding and settlements with multiple lenders pertaining to allegations of disparate impact regarding vehicle dealer markups, requiring lendersconsumer financing companies, including us, to revise their pricing and compensation systems to substantially reduce dealer discretion and other financial incentives to mark up interest rates and to pay restitution to borrowers as well as fines and penalties. For example, in November 2017, we entered into a confidential agreement with the CFPB to resolve an investigation regarding certain alleged violations by the Company of the ECOA.
If the CFPB continues to enter into consent decrees with lenders on disparate impact claims and related matters, it could negatively impact the business of the affected lenders, and potentially the business of dealers and other lenders in the vehicle finance market. This impact on dealers and lenders could increase our regulatory compliance requirements and associated costs. Unlike competitors that are banks, we are subject to the licensing and operational requirements of states and other jurisdictions, and our business would be adversely affected if we lost our licenses.
Unlike competitors that are banks, we are subject to the licensing and operational requirements of states and other jurisdictions,jurisdiction, and our business would be adversely affected if we lost our licenses.

Because we are not a nationally-chartered depository institution, we do not benefit from exemptions to state loan servicing or debt collection licensing and regulatory requirements. To the extent that they exist, we must comply with state licensing and various operational compliance requirements in all 50 states and the District of Columbia. These include, among others, requirements regarding form and content of contracts, other documentation, collection practices and disclosures, and record keeping. We are sensitive to regulatory changes that may increase our costs through stricter licensing laws, disclosure laws or increased fees.

In addition, we are subject to periodic examinations by state and other regulators. The states that currently do not provide extensive regulation of our business may later choose to do so. The failure to comply with licensing or permit requirements and other local regulatory requirements could result in significant statutory civil and criminal penalties, monetary damages, attorneys’ fees and costs, possible review of licenses, and damage to reputation, brand and valued customer relationships.

We are subject to potential intervention by any of our regulators or supervisors.

As noted above, our business and operations are subject to increasingly significant rules and regulations applicable to conducting banking and financial services business. These apply to, among other things, financial reserves and financial reporting. These requirements are set by the relevant central banks and state and federal regulatory authorities that authorize, regulate and supervise us in the jurisdictions in which we operate.






In their supervisory roles, the regulators seek to maintain the safety and soundness of financial institutions and the financial system as a whole, with the aim of strengthening, but not guaranteeing, the protection of customers and the financial system. The supervisors'supervisors’ continuing supervision of financial institutions is conducted through a variety of regulatory tools, including the collection of information by way of prudential examinations and requests, reports obtained from skilled persons, visits to firms and regular meetings with management to discuss issues such as performance, risk management and strategy. In general, these regulators have a more outcome-focused regulatory approach that involves more proactive enforcement and more punitive penalties for infringement. As a result, we face increased supervisory intrusion and scrutiny (resulting in increasing internal compliance costs and supervision fees), and in the event we fail to meet regulatory obligations or expectations we are likely to face more stringent regulatory fines. Some of the regulators are focusing stronglyfocus intensely on consumer protection and on conduct risk, and have stated that they will continue to do so. This has included a focus on the design and operation of products, the treatment of customers and the operation of markets.

Some of the laws in the jurisdictions in which we operate give the regulators the power to make temporary product intervention rules either to improve a firm’s systems and controls in relation to product design, product management and implementation, or to address problems identified with financial products. These problems may potentially cause significant detriment to consumers because of certain product features or governance flaws or distribution strategies. Such rules may prevent institutions from entering into product agreements with customers until such problems have been solved. Some of the regulatory regimes in the relevant jurisdictions in which we operate require us to be in compliance across all aspects of our business, including the training, authorization and supervision of personnel, systems, processes and documentation. If we fail to be compliant with such regulations, there likely would be an adverse impact on our business from sanctions, fines or other actions imposed by the regulatory authorities.

Adverse outcomes to current and future litigation against us may materially and adversely affect our business, financial condition and results of operations.
We are party to various litigation claims and legal proceedings. Refer to Note 11- “Commitments and Contingencies” in the accompanying financial statements. As a consumer finance company, we are subject to various consumer claims and litigation seeking damages and statutory penalties. Some litigation against us could take the form of class action complaints by consumers or shareholder derivative complaints, and we are party to multiple purported securities class action lawsuits and shareholder derivative complaints. As the assignee of loans originated by vehicle dealers, we also may be named as a co-defendant in lawsuits filed by consumers principally against vehicle dealers.
Customers of financial services institutions, including our customers, may seek redress for loss as a result of inaccuracies or misrepresentations made during the sale of a particular product or through incorrect application of the terms and conditions of a particular product. An adverse outcome in litigation related to these matters, any penalties imposed or compensation awarded and the costs of defending the litigation could harm our reputation or materially and adversely affect our business, financial condition and results of operations.
Negative publicity associated with litigation, governmental investigations, regulatory actions and other public statements could damage our reputation.
From time to time, there are negative media stories about us or the nonprime credit industry. These stories may follow the announcement of actual or threatened litigation or regulatory actions involving us or others in our industry. Our ability to attract consumers is highly dependent upon external perceptions of our level of service, trustworthiness, business practices and financial condition. Negative publicity about such matters, our alleged or actual practices, or our industry generally could materially and adversely affect our business, financial condition and results of operations, including our ability to retain and attract employees.
Changes in taxes and other assessments may adversely affect us.
The legislatures and tax authorities in the tax jurisdictions in which we operate regularly enact reforms to the tax and other assessment regimes to which we and our customers are subject. Such reforms include changes in the rate of assessments and, occasionally, enactment of temporary taxes, the proceeds of which are earmarked for designated governmental purposes. The effects of these changes and any other changes that result from enactment of additional tax reforms, other thanWhile the Tax Cuts and Jobs Act of 2017 had a positive impact on our net income for the year-ended 2017, the effects of any changes that result from enactment of future tax reforms cannot be quantified, and there can be no assurance that any such reforms would not materially and adversely affect our business, financial condition and results of operations.
Liquidity and FinancingFunding Risks




Our business, financial condition and results of operations could be materially and adversely affected if our access to funding is reduced.


We rely upon our ability to sell securities in the ABS market and upon our ability to access various credit facilities to fund our operations. The ABS market, along with credit markets in general, have experienced significant disruptions in the past, during which certain issuers have experienced increased risk premiums while there was a relatively lower level of investor demand for certain ABS (particularly those securities backed by nonprime collateral). Decreased demand for lower credit grade ABS could restrict our ability to access the ABS market for nonprime collateralized receivables. Also, regulatory reforms enacted under the Dodd-Frank Act generally require us to retain a minimum specified portion (5%) of the credit risk on assets collateralizing ABS issuances reducingwhich could potentially reduce the amount of liquidity otherwise generally available through ABS programs. As a result of these requirements and risks, there can be no assurance that we will continue to be successful in selling securities in the ABS market. These and other adverse changes in our ABS program or in the ABS market generally, including rising interest rates, could materially adversely affect our ability to securitize loans on a timely basis or upon terms acceptable to us. This could increase our cost of funding, reduce our margins or cause us to hold assetsdelay issuing until investor demand improves.
We also depend on various credit facilities and flow agreements to fund our future liquidity needs.
We cannot guarantee that these financing sources will continue to be available beyond the current maturity dates, on reasonable terms, or at all.
We expectrequire a significant amount of liquidity to finance our volume of loan acquisitions and originations to increase, especially due to our relationship with FCA. As a result of the expected increases, we willoriginations. We require the expanded borrowing capacity of existing or additionalthrough credit facilities and flow agreements.facilities. The availability of these financing sources depends, in part, on our ability to forecast necessary levels of funding as well as on factors outside of our control, including regulatory capital treatment for unfunded bank lines of credit, the financial strength and strategic objectives of Santander and the other banks that participate in our credit facilities and flow agreements, and the availability of bank liquidity in general. We may also experience the occurrence of events of default or breach of financial covenants, which could reduce our access to bank funding. In the event of a sudden or unexpected shortage of funds in the banking system, we cannot guarantee that these financing sources will continue to be sure that we will be able to maintain necessary levels of funding without incurring high funding costs, a reduction inavailable beyond the term of funding instrumentscurrent maturity dates, on reasonable terms, or the liquidation of certain assets.at all.
We are subject to general market conditions that affect issuers of ABS and other borrowers, and we could experience increased risk premiums or funding costs in the future. In addition, if the sources of funding described above are not available to us on a regular basis for any reason, we may have to curtail or suspend our loan acquisition and origination activities. Downsizing the scale of our business could materially and adversely affect our business, financial condition and results of operations.
Poor portfolio performance may trigger credit enhancement provisions in our revolving credit facilities or secured structured financings.
Our revolving credit facilities generally have net spread, delinquency and net loss ratio limits on the receivables pledged to each facility that, if exceeded, would potentially increase the level of credit enhancement requirements for that facility andand/or redirect all excess cash to the credit providers. Generally, these limits are calculated based on the portfolio collateralizing the respective credit line; however, for certain of our warehouse facilities, delinquency and net loss ratios are calculated with respect to our serviced portfolio as a whole. Our facilities used to finance vehicle lease originations also have a residual loss ratio limitcalculated with respect to our serviced lease portfolio as a whole.whole based on maturing leases returned to us.
The documents that govern ourcertain secured structured financings also contain cumulative net loss ratio limitstriggers on the receivables included in each securitization trust. If, at any measurement date, athe cumulative net loss trigger with respect to any financingratio were to exceed the specified limits, provisions of the financing agreements would increase the target level of credit enhancement requirements for that financing and redirect alldelay excess cash payments to the holdersresidual holder of the ABS. During this period, excessABS, which is generally us. Excess cash flows, if any, from the facility would be used to fund the increased credit enhancement levels rather than being distributed to us. Once an impacted trust reaches the new requirement, we would return to receiving a residual distribution from the trust.
We apply financial leverage to our operations, which may materially adversely affect our business, financial condition and results of operations.

We currently apply financial leverage, pledging most of our assets to credit facilities and securitization trusts, and we intend to continue to apply financial leverage in our retail lending operations. Our debt-to-assets ratio is 79.0%80.1% as of December 31, 2017.2019. Although our total borrowings are restricted by covenantscapacity is defined in our credit facilities and market conditions,lending agreements, we may change our target borrowing levels at any time. Incurring substantial debt subjects us to the risk that our cash flow from operations may be insufficient to service our outstanding debt.

Our indebtedness and other obligations are significant, and impose restrictions on our business.business and could materially and adversely affect our business and ability to react to changes in the economy or our industry.





We have a significant amount of indebtedness. At December 31, 20172019 and 2016,2018, we had $31.2approximately $39.2 billion and $31.3$34.9 billion, respectively, in principal amount of indebtedness outstanding (including $28.2$33.5 billion and $29.7$31.4 billion, respectively, in secured


indebtedness). Interest expense on our indebtedness constituted 18.0%22% of our total net finance and other interest income, net of leased vehicle expense, for the twelve monthsyear ended December 31, 2017.

2019.
Our debt reduces operational flexibility and creates default risks. Our revolving credit facilities contain a borrowing base or advance rate formula that requires us to pledge finance contracts in excess of the amounts that we can borrow under the facilities. We are also required to hold certain funds in restricted cash accounts to provide additional collateral for borrowings under the credit facilities. In addition, certain facilities require the replacement of delinquent or defaulted collateral, and the finance contracts pledged as collateral in securitizations must be less than 31 days delinquent at the time the securitization is issued. Accordingly, increases in delinquencies or defaults resulting from weakened economic conditions would require us to pledge additional finance contracts to support the same borrowing levels and may cause us to be unable to securitize loans to the extent we desire. These outcomes could materially and adversely affect our business, financial condition and results of operations, including our liquidity.

Additionally, the credit facilities generally contain various covenants requiring, in certain cases, minimum financial ratios, asset quality and portfolio performance ratios (portfolio net loss and delinquency ratios, and pool level cumulative net loss ratios), as well as limits on deferral levels. Generally, these limits are calculated based on the portfolio collateralizing the respective line; however, for certain of our third-party credit facilities, delinquency and net loss ratios are calculated with respect to our serviced portfolio as a whole. Covenants in the agreements governing our debts may also limit our ability to:

• incur or guarantee additional indebtedness;
• purchase large loan portfolios in bulk;
• sell assets, including our loan portfolio or the capital stock of our subsidiaries;
• enter into transactions with affiliates;
• create or incur liens; and
• consolidate, merge, sell or otherwise dispose of all or substantially all of our assets.


Additionally, certain of our credit facilities contain minimum tangible net worth requirements, and certain of our credit facilities contain covenants that require timely filing of periodic reports with the SEC. In 2016, the Company failed to timely file our periodic reports with the SEC, but the Company was able to obtain waivers under the applicable credit facilities for our failure to file such periodic reports.  While the Company was able to obtain such waivers during 2016, there can be no assurance that we would be able to obtain similar waivers, if needed, in the future.  Failure to meet any of these covenants, or to obtain a waiver for any such failure, could result in an event of default under these agreements. If an event of default occurs under these agreements, thepotential actions lenders could elect to declarehave on certain debt agreements include declaring all amounts outstanding under these agreements to be immediately due and payable, enforceenforcing their interests against collateral pledged under these agreements, restrictrestricting our ability to obtain additional borrowings under these agreements and/or removeremoving us as servicer. Such an event of default could materially and adversely affect our business, financial condition liquidity, and results of operations.operations, including our liquidity.

We currently have the ability to pledge retained residuals and create additional unsecured indebtedness under our credit facilities provided by Santander. As we execute on our strategy to reduce our reliance on borrowings under commitments from Santander, we must find other funding sources. If our debt service obligations increase, whether due to the increased cost of existing indebtedness or the incurrence of additional indebtedness, we may be required to dedicate a significant portion of our cash flow from operations to the payment of principal of, and interest on, our indebtedness, which would reduce the funds available for other purposes. Our indebtedness also could limit our ability to withstand competitive pressures and reduce our flexibility in responding to changing business and economic conditions.

In addition, certain of our funding arrangements may require us to make payments to third parties if losses exceed certain thresholds, including, for example, certain of our flow agreements and arrangements with certain third-party loan originators of loans that we purchase on a periodic basis.

CreditGeneral Business and Industry Risks

Our business, financial condition, liquidity and results of operations depend on the credit performancerelationship with FCA is a significant source of our loans.

As of December 31, 2017, more than 82%loan and lease originations. Loss of our vehicle consumer loans are nonprime receivablesrelationship with obligors who do not qualify for conventional consumer finance productsFCA, including as a result of among other things, a lack of or adverse credit history, low income levels and/or the inability to provide adequate down payments. These loans experience higher default rates than a portfolio of obligations of prime obligors. In the event of a default on a vehicle loan, generally the most practical alternative for recourse by the lender is repossession of the financed vehicle, although the collateral value of the vehicle usually does not


cover the outstanding account balance and costs of recovery. Repossessions and foreclosure sales that do not yield sufficient proceeds to repay the receivables in full could result in losses on those receivables.

In addition, our prime portfolio has grown in proportion to our overall portfolio over the past several years. While prime portfolios typically have lower default rates than nonprime portfolios, we have less ability to make risk adjustments to the pricing of prime loans compared to nonprime loans. As a result, a larger proportiontermination of our business will consist of loansagreement with respect to which we have less flexibility to adjust pricing to absorb losses, and we may sustain higher losses than anticipated in our prime portfolio. Prime loan losses that are higher than anticipated could result in material underestimation of our allowance for credit losses, impacting our financial results.

We are exposed to geographic customer concentration risk. An economic downturn or catastrophic event that disproportionately affects certain geographic regions, such as the recent hurricanes affecting Texas and Florida,FCA, could materially and adversely affect our business, financial condition and results of operations. Our agreement with FCA may not result in currently anticipated levels of
15




growth and is subject to certain performance conditions that could result in termination of the agreement. In addition, FCA has the option to acquire an equity participation in the CCAP portion of our business.
In February 2013, we entered into the Chrysler Agreement with FCA under which we launched the CCAP brand. Through the CCAP brand, we originate private-label loans and leases to facilitate the purchase of FCA vehicles by consumers and FCA-franchised automotive dealers. The financing services that we provide under the Chrysler Agreement include credit lines to finance FCA franchised dealers, acquisitions of vehicles and other products that FCA sells or distributes, automotive loans and leases to finance consumer acquisitions of new and used vehicles at FCA-franchised dealerships, financing for commercial and fleet customers and ancillary services. In addition, we may facilitate, for an affiliate, offerings to dealers for dealer loan financing, construction loans, real estate loans, working capital loans and revolving lines of credit. On June 28, 2019, the Company entered into an Amendment to the Chrysler Agreement with FCA, which modified the Chrysler Agreement to, among other things, adjust certain performance metrics, exclusivity commitments and payment provisions. The Amendment also terminated the previously disclosed tolling agreement, dated July 11, 2018, between the Company and FCA.
In accordance with the terms of the Chrysler Agreement, in May 2013 we paid FCA a $150 million upfront, nonrefundable payment, which is being amortized over ten years. In addition, in June 2019, in connection with the execution of the sixth amendment to the Chrysler Agreement, the Company paid $60 million upfront fee to FCA. This fee is being amortized into finance and other interest income over the remaining term of the Chrysler Agreement. The unamortized portion would be recognized as expense immediately if the Chrysler Agreement is terminated in accordance with its terms.
As part of the Chrysler Agreement, we received limited exclusivity rights to participate in specified minimum percentages of certain of FCA’s financing incentive programs, which include loan rate subvention and automotive lease residual support subvention. We have committed to certain revenue sharing arrangements. We bear the risk of loss on loans originated pursuant to the Chrysler Agreement, while FCA shares in any residual gains and losses in respect of automotive leases, subject to specific provisions in the Chrysler Agreement, including limitations on our participation in gains and losses.
The Chrysler Agreement is subject to early termination in certain circumstances, including our failure to meet certain key performance metrics, provided FCA treats us in a manner consistent with comparable OEMs. FCA may also terminate the agreement if, among other circumstances, (i) a person other than Santander and its affiliates or our other stockholders owns 20% or more of our common stock and Santander and its affiliates own fewer shares of common stock than such person, (ii) SC controls or becomes controlled by an OEM that competes with FCA or (iii) certain of our credit facilities become impaired.
In addition, under the Chrysler Agreement, FCA has the option to acquire, for fair market value, an equity participation in the business offering and providing the financial services contemplated by the Chrysler Agreement. There is no maximum limit on the size of FCA’s potential equity participation. Although the Chrysler Agreement contains provisions that are designed to address a situation in which the parties disagree on the fair market value of the equity participation interest, there is a risk that we ultimately receive less than what we believe to be the fair market value for such interest, and the loss of our associated revenue and profits may not be offset fully by the immediate proceeds for such interest. There can be no assurance that we would be able to redeploy the immediate proceeds for such interest in other businesses or investments that would provide comparable returns, thereby reducing our profitability.
Our ability to realize the full strategic and financial benefits of our relationship with FCA depends in part on the successful development of our CCAP business, which requires a significant amount of management’s time and effort, and as well as the success of FCA’s business. If FCA exercises its purchase option, or if the Chrysler Agreement were to terminate, or we are otherwise unable to realize the expected benefits of our relationship with FCA, including as a result of FCA’s bankruptcy or loss of business, there could be a materially adverse impact to our business, financial condition, results of operations, profitability, loan and lease volume, the credit quality of our portfolio, liquidity, reputation, funding costs and growth, and our ability to obtain or find other original equipment manufacturer relationships or to otherwise implement our business strategy could be materially adversely affected.
We partially rely on third parties to deliver services. Our failure to effectively monitor or manage those third parties or the failure by those third parties to provide these services or meet contractual requirements could materially and adversely affect our business, financial condition and results of operations.
We depend on third-party service providers for many aspects of our business operations. For example, we depend on third parties like Experian to obtain data related to our market that we use in our origination and servicing platforms. In addition, we rely on third-party servicing centers for a portion of our servicing activities and on third-party repossession agents. If we fail to effectively monitor or manage a service provider or if a service provider fails to provide the services that we require or expect, or fails to meet contractual requirements, such as service levels or compliance with applicable laws, a failure could negatively




impact our business by adversely affecting our ability to process customers’ transactions in a timely and accurate manner, otherwise hampering our ability to service our customers, or subjecting us to litigation or regulatory risk for poor vendor oversight. Such a failure could adversely affect the perception of the reliability of our networks and services, and the quality of our brands, and could materially and adversely affect our business, financial condition and results of operations.
Loss of our key management or other personnel, or an inability to attract such management and other personnel, could materially and adversely affect our business, financial condition and results of operations.
The successful implementation of our growth strategy depends in part on our ability to retain our experienced management team and key employees, attract appropriately qualified personnel and have an effective succession planning framework in place. Management turnover, including the performanceloss of any key member of our loan portfolio.management team or other key employees, could hinder or delay our ability to implement our growth strategy effectively or our ability to manage our business holistically through leadership support of change activities, ongoing and consistent communication of our growth strategy and proper employee training and awareness. Further, if we are unable to attract appropriately qualified personnel as we expand, we may not be successful in implementing our growth strategy. In either instance, our business, financial condition and results of operations could be adversely affected. The extent of our management team changes could result in disruption in our operations, negatively impact customer relationships and make recruiting for future management positions more difficult.
Due to our relationship with Santander, we also are subject to indirect regulation by the European Central Bank, which imposes compensation restrictions that may apply to certain of our executive officers and other employees under Capital Requirements Directive 2013/36/EU (also known as CRD IV). These restrictions may impact our ability to retain our experienced management team and key employees and our ability to attract appropriately qualified personnel, which could materially and adversely affect our business, financial condition and results of operations.
Our allowance for credit lossesrisk management processes and impairmentsprocedures may prove tonot be insufficient to absorb probable losses inherenteffective in mitigating our loan portfolio.

risks.
We maintain an allowance forcontinue to establish and enhance processes and procedures intended to identify, measure, monitor and control the types of risk to which we are subject, including, but not limited to, credit losses, establishedrisk, market risk, strategic risk, liquidity risk and operational risk. We seek to monitor and control our risk exposure through a provision for credit losses charged to expense,framework that includes our risk appetite, enterprise risk assessment process, risk policies, procedures and controls, reporting requirements, risk culture and governance structure. Our framework, however, may not always effectively identify and control our risks. In addition, there may also be risks that exist, or that develop in the future, that we believehave not appropriately anticipated, identified or mitigated. If our risk management framework does not effectively identify and control our risks, both those we are aware of and those we do not anticipate, including as a result of changes in economic conditions, we could suffer unexpected losses that could have a material and adverse effect on our business, financial condition and results of operations.
We face significant risks in implementing our growth strategy, some of which are outside our control.
We intend to continue our growth strategy to expand our vehicle finance franchise by increasing market penetration via the number and depth of our relationships in the vehicle finance market, pursuing additional relationships with OEMs, expanding our direct-to-consumer footprint and growing our serviced for others platform. Our ability to execute this growth strategy is appropriatesubject to providesignificant risks, some of which are beyond our control, including:
the inherent uncertainty regarding general economic conditions; our ability to obtain adequate financing for probable losses inherentour expansion plans;
the prevailing laws and regulatory environment of each state in our originated loan portfolio. The determination ofwhich we operate or seek to operate, and, federal laws and regulations, to the appropriate level of the allowance for credit losses necessarily involves a high degree of subjectivity and requires us to make significant estimates of current credit risks and future trends using existing quantitative and qualitative information, all ofextent applicable, which are subject to material changes.change at any time;

the degree of competition in our markets and its effect on our ability to attract customers;
our ability to recruit qualified personnel, in particular, in areas where we face a great deal of competition; and
our ability to obtain and maintain any regulatory approvals, government permits, or licenses that may be required on a timely basis

Changes in our relationship with Santander may adversely affect our business, financial condition and results of operations.
Santander, through SHUSA, currently owns approximately 72.4% of our common stock. We rely on our relationship with Santander for several competitive advantages including relationships with OEMs and regulatory best practices and other commercial arrangements. Changes in our relationship with Santander, and changes affecting Santander, could materially and adversely affect our business, financial condition and results of operations.




Some of the risks we face as a result of potential changes in our relationship with, or changes affecting, Santander include the following:
Santander has provided and continues to provide us with significant funding support, through both committed liquidity and opportunistic extensions of credit, as well as guarantees of our obligations under the governing documents of certain warehouse facilities and privately issued amortizing notes. For receivablesexample, during the financial downturn, Santander and its affiliates provided us with more than $6 billion in financing that enabled us to pursue several acquisitions and/or conversions of vehicle loan portfolios purchased from other lenders at a discounttime when most major banks were curtailing or eliminating their commercial lending activities. During 2017 and 2018 we sold eligible prime loans through our SPAIN securitization platform to Santander under a flow agreement. In addition, during 2018 the Company began provide origination services to SBNA for the origination of prime loans which are serviced by SC. If Santander or its affiliates elect not to provide such support, not to provide it to the aggregate principal balancesame degree or not to enter into additional agreements, we may not be able to replace such support ourselves or to obtain substitute arrangements with third parties. We may be unable to obtain such support because of financial or other constraints, or be unable to implement substitute arrangements on a timely basis on terms that are comparable, or at all, which could materially and adversely affect our business, financial condition and results of operations.
Santander may sell or otherwise reduce its equity interest in us. If Santander sells or otherwise reduces its equity interest in us, it may be less willing to provide us with the support it has provided in the past or to enter into agreements (such as our flow agreement with Santander or our origination services agreements with SBNA) with us on comparable terms, or at all, as it has in the past. In addition, our right to use the Santander name is on the basis of a non-exclusive, royalty-free, and non-transferable license from Santander, and only extends to uses in connection with our current and future operations within the United States. Santander may terminate such license at any time Santander ceases to own, directly or indirectly, 50% or more of our common stock. If we were required to change our name, we would incur the administrative costs and burden associated with revising legal documents and marketing materials, and also may experience loss of brand and loss of business or loss of funding due to consumers' and banks' relative lack of familiarity with our new name. Additionally, FCA may terminate the Chrysler Agreement if a person other than Santander and its affiliates or our other stockholders owns 20% or more of our common stock and Santander and its affiliates own fewer shares of common stock than such person.
Some terms of our credit agreements are influenced by, among other things, the credit ratings of Santander. If Santander were to suffer credit rating downgrades or other adverse financial developments, we could be negatively impacted, either directly or indirectly. For example, Santander’s short-term credit ratings downgrades in 2012, from A-I to A-2 (Standard & Poor's) and from P-1 to P-2 (Moody's), did not directly impact our cost of funds. However, due to the contractual terms of certain of our debt agreements, these downgrades resulted in the loss of our ability to commingle funds on most facilities. A similar downgrade today would result in an increase of approximately $1.75 million per month.

Santander applies certain standardized banking policies, procedures and standards across its affiliated entities, including with respect to internal audit, credit approval, governance, risk management and compensation practices. We currently follow certain of these Santander policies and may in the future become subject to additional Santander policies, procedures and standards, which could result in changes to our practices.
Our relationship with Santander or SHUSA could reduce the willingness of other banks to develop relationships with us due to general competitive dynamics among such financial institutions.

Our business, financial condition and results of operations could be materially and adversely affected if we fail to manage and complete divestitures.
We regularly evaluate our portfolio in order to determine whether an asset or business may no longer be aligned with our strategic objectives. For example, in 2015, we disclosed a decision to exit our personal lending business and to explore strategic alternatives for our existing personal lending assets. When we decide to sell assets or a business, we may encounter difficulty in finding buyers or alternative exit strategies on acceptable terms in a timely manner, which could delay the achievement of our strategic objectives. We may also experience greater costs and dissynergies than expected, and the impact of the receivables,divestiture on our revenue may be larger than projected. Additionally, we may ultimately dispose of assets or a business at a price or on terms that are less favorable than those we had originally anticipated. After reaching a definitive agreement with a buyer, we typically must satisfy pre-closing conditions and the portioncompletion of the discount that was attributabletransaction may be subject to credit deterioration since originationregulatory and governmental approvals. Failure of these conditions and approvals to be satisfied or obtained may prevent us from completing the loans is recorded astransaction. Divestitures involve a nonaccretable difference. Any deteriorationnumber of risks, including the diversion of management and employee attention, significant costs and




expenses, and a decrease in revenues and earnings associated with the divested business. Divestitures may also involve continued financial involvement in the divested business, such as through continuing equity ownership, guarantees, indemnities or other financial obligations. Under these arrangements, performance ofby the purchased portfolios after acquisition results in an incremental allowance. The determination of the appropriate level of the allowance for credit losses and nonaccretable difference for portfolios purchase fromdivested businesses or other lenders necessarily involves a high degree of subjectivity and requires us to make significant estimates of current credit risks and future trends, all of which are subject to change. Changes in economic conditions affecting borrowers, new information regarding our loans, and other factors, both within and outside of our control could materially and adversely affect our business, financial condition and results ofoperations.
We continue to hold our Bluestem portfolio (personal lending business), which had a carrying balance of approximately $1 billion as of December 31, 2019, and we remain a party to agreements with Bluestem that obligate us, among other things, to purchase new advances originated by Bluestem and existing balances on accounts with new advances for an initial term ending in April 2020 and renewable through April 2022 at Bluestem’s option. Both parties have the right to terminate this agreement upon written notice if certain events were to occur, including if there is a material adverse change in the financial condition of either party. Although we are seeking a third party to assume this obligation, we may requirenot be successful in finding such a party, and Bluestem may not agree to the substitution. Until we find a third party to assume this obligation, there is a risk that material changes to our relationship with Bluestem, or the loss or discontinuance of Bluestem’s business, would materially and adversely affect our business, financial condition and results of operations. We continue to classify the Bluestem portfolio as held-for-sale. We have recorded significant lower-of-cost-or-market adjustments on this portfolio and may continue to do so as long as we hold the portfolio, particularly due to the new volume we are committed to purchase.

Our business, financial condition and results of operations could be materially and adversely affected if we are unsuccessful in developing and maintaining relationships with vehicle dealerships.
Our ability to originate and acquire loans and vehicle leases depends on our relationships with vehicle dealers. In particular, our vehicle finance operations depend in large part upon our ability to establish and maintain relationships with reputable vehicle dealers that direct customers to our offices or originate loans at the point-of-sale, which we subsequently purchase. Although we have relationships with certain vehicle dealers, none of our relationships is exclusive and any may be terminated at any time. In addition, an economic downturn or contraction of credit affecting either dealers or their customers could result in an increase in vehicle dealership closures or a decrease in the allowancesales and loan volume of our existing vehicle dealer base, which could materially and adversely affect our business, financial condition and results of operation.
Our business, financial condition and results of operations could be materially and adversely affected if we are unsuccessful in developing and maintaining our serviced for credit losses. Furthermore, growthothers portfolio.
A significant and growing portion of our business strategy is to increase the revenue stream from our serviced for others portfolio by continuing to add assets to this portfolio. For example, beginning in 2018, we agreed to provide SBNA with origination support services in connection with the processing, underwriting and purchase of retail loans, primarily from Chrysler dealers, and to perform the servicing for any loans originated on SBNA’s behalf. We have servicing rights to certain third-party portfolios and we also serve as servicer in our securitization and may retain servicing rights in certain whole-loan sales. For the year-ended December 31, 2019, we maintained servicing rights for a portfolio with an outstanding principal balance of approximately $10 billion and we received servicing fees in the amount of $91 million. If an institution for which we currently service assets chooses to terminate our rights as servicer, or if we fail to add additional institutions or portfolios to our servicing platform, we may not achieve the desired revenue or income from this strategy.
We depend on the accuracy and completeness of information about borrowers and counterparties and any misrepresented information could materially and adversely affect our business, financial condition and results of operations.
In deciding whether to approve loans or to enter into other transactions with borrowers and counterparties in our retail lending and commercial lending businesses, we may rely on information furnished to us by or on behalf of borrowers and counterparties, including financial statements and other financial information such as income. We also may rely on representations of borrowers and counterparties as to the accuracy and completeness of that information and, with respect to financial statements, on reports of independent auditors. If any of this information is intentionally or negligently misrepresented and such misrepresentation is not detected prior to loan funding, the value of the loan may be significantly lower than expected. Whether a misrepresentation is made by the loan applicant, another third party or one of our employees, we generally bear the risk of loss associated with the misrepresentation. Our controls and processes may not have detected or may not detect all misrepresented information in our loan portfolio generally would lead to an increaseoriginations or from our business clients. Any such misrepresented information could materially and adversely affect our business, financial condition and results of operations.
Negative changes in the provisionbusiness of the OEMs with which we have strategic relationships, including FCA, could materially and adversely affect our business, financial condition and results of operations.
A significant adverse change in FCA’s or other vehicle manufacturers’ business, including (i) significant adverse changes in their respective liquidity position and access to the capital markets, (ii) the production or sale of FCA or other vehicle




manufacturers’ vehicles (including the effects of any product recall), (iii) the quality or resale value of FCA or other vehicles, (iv) the use of marketing incentives, (v) FCA’s or other vehicle manufacturers’ relationships with their key suppliers, (v) FCA’s or other vehicle manufacturers’ bankruptcy or (vii) FCA’s or other vehicle manufacturers’ respective relationships with the United Auto Workers and other labor unions, and other factors impacting vehicle manufacturers or their employees could materially and adversely affect our business, financial condition and results of operations.
Under the Chrysler Agreement we originate private-label loans and leases to facilitate the purchase of FCA vehicles by consumers and FCA-franchised vehicle dealers. In the future, it is possible that FCA or other vehicle manufacturers with whom we have relationships could utilize other companies to support their financing needs, including offering products or terms that we would not or could not offer, which could materially and adversely affect our business financial condition and results of operations. Furthermore, FCA or other vehicle manufacturers could expand, establish or acquire captive finance companies to support their financing need; thus, reducing their need for our services.
There can be no assurance that the global vehicle market, or FCA’s or our other OEM partners’ share of that market, will not suffer downturns in the future, and any negative impact could in turn materially and adversely affect our business, financial condition and results of operations.
Future significant loan, lease or personal loan repurchase requirements could materially and adversely affect our business, financial condition and results of operations.
We have repurchase obligations in our capacity as servicer in securitizations and certain whole-loan sales. If a servicer breaches a representation, warranty or covenant with respect to the loans sold, the servicer may be required by the servicing provisions to repurchase that asset from the purchaser or otherwise compensate one or more classes of investors for losses caused by the breach. If significant repurchases of assets or other payments are required under our responsibility as servicer, it could materially and adversely affect our business, financial condition and results of operations. As we have increased the number of loans sold, the potential impact of such repurchases has increased.
We have treated sales of the debt and equity in certain of our securitizations as sales of the underlying finance receivables. The exercise of our clean-up call option on each of these securitizations when the collateral pool balance reaches 10%, or 15% of its original balance (depending on the securitization structure) would result in the repurchase of the remaining underlying finance receivables.
Competition with other lenders could materially and adversely affect our business, financial condition and results of operations.
The vehicle finance market is very competitive and is served by a variety of entities, including the captive finance affiliates of major vehicle manufacturers, banks, savings and loan associations, credit losses. In addition, if net charge-offs in future periods exceedunions, and independent finance companies. The market is highly fragmented, with no individual lender capturing more than 10% of the allowance for credit losses,market. Our competitors often provide financing on terms more favorable to vehicle purchasers or dealers than we offer. Many of these competitors also have long­standing relationships with vehicle dealerships and may offer dealerships or their customers other forms of financing that we do not offer. We anticipate that we will needencounter greater competition as we expand our operations and as the economy continues to make additional provisionsimprove.
Certain of our competitors are not subject to increase the allowance.same regulatory regimes that we are. As a result, these competitors may have advantages in conducting certain businesses and providing certain services, and may be more aggressive in their loan origination activities. Increasing competition could also require us to lower the rates we charge on loans in order to maintain loan origination volume, which could materially and adversely affect our business, financial condition and results of operations.
As described above, we rely upon our ability to sell securities in the ABS market and upon our ability to access various credit facilities to fund our operations. Some of our competitors may have lower cost structures, or funding costs, and be less reliant on securitizations than we are.
Goodwill and intangible asset impairments may be required in relation to acquired businesses.
We have made business acquisitions for which it is possible that the goodwill and intangible assets which have been attributed to those businesses may have to be written down if our valuation assumptions are required to be reassessed as a result of any deterioration in the business' underlying profitability, asset quality or other relevant matters. Impairment testing with respect to goodwill and intangible assets is performed annually, or more frequently if impairment indicators are present. Goodwill and intangible asset impairment analysis and measurement is a process that requires significant judgment. Our stock price and




various other factors affect the assessment of the fair value of our underlying business for purposes of performing any goodwill and intangible asset impairment assessment. We did not have any impairment on intangible assets during the years ended December 31, 2019, 2018 and 2017. There iscan be no precisely accurate method for predicting credit losses, and we cannot provide assurance that our current or future credit loss allowancewe will not be sufficientrequired to cover actual losses.

The process for determining our allowance for credit losses is complex, and we may from time to time make changes to our process for determining our allowance for credit losses. In addition, regulatory agencies periodically review our allowance for credit losses, as well as our methodology for calculating our allowance for credit losses and may require an increaserecord additional impairments on intangible assets in the provision for loan lossesfuture or that such impairments will not be material.
Developments stemming from the recognition of additional loan charge-offs, based on judgments different than those of management. Changes that we make to enhance our process for determining our allowance for credit losses may lead to an increaseUnited Kingdom’s withdrawal from membership in our allowance for credit losses. Any increase in our allowance for credit losses will result in a decrease in net income and capital, and maythe European Union could have a material adverse effect on us. Material changes

The result of the United Kingdom’s (“UK’s”) referendum on whether to remain part of the European Union (“EU”) and its subsequent withdrawal from the EU on January 31, 2020 have had and may continue to have negative effects on global economic conditions and global financial markets. After the transition period provided in the UK's withdrawal agreement with the EU, the long-term nature of the UK’s relationship with the EU is unclear (including with respect to the laws and regulations that will apply as the UK determines which EU laws to replicate or replace) and, as negotiations continue, there is also considerable uncertainty as to the access of the UK to European markets and the access of EU member states to the UK’s markets following the transition period. The result of the referendum and the UK's subsequent withdrawal from the EU have created an uncertain political and economic environment in the UK, and may create such environments in other EU member states. While the Company does not maintain a presence in the UK, political and economic uncertainty in countries with significant economies and relationships to the global financial industry have in the past led to declines in market liquidity and activity levels, volatile market conditions, a contraction of available credit, lower or negative interest rates, weaker economic growth and reduced business confidence on an international level, each of which could adversely affect our business.

Legal, Regulatory and Compliance Risks

We are a consumer finance company with operations in all 50 states and the District of Columbia. Our industry is highly regulated, and continually changing federal, state and local laws and regulations could materially and adversely affect our business, financial condition and results of operations.
We must comply with all of the laws and regulations applying to our methodology for determiningbusiness in each and every jurisdiction in which we operate. Due to the highly regulated nature of the consumer finance industry, we are required to comply with a wide and changing array of federal, state and local laws and regulations, including a significant number of banking and anti-money laundering laws and fair lending, credit bureau reporting, privacy, usury, disclosure, debt collection, repossession and other consumer protection laws and regulations. These laws and regulations directly impact our allowance for loan lossesorigination and servicing operations and almost all other aspects of our business and require constant compliance, monitoring, and internal and external audits. Although we have an enterprise-wide compliance framework structured to continuously monitor our activities, compliance with applicable laws and regulations is costly, may create operational constraints and may not always be effective or perform as expected.
The enactment of new laws and regulations impacting the consumer finance industry could occur rapidly and unpredictably and could require us to change our business or operations, resulting in a loss of revenue or a reduction in our profitability. New laws and regulations could also result in the needfinancial loss due to restate our financial statementsregulatory fines or fines, penalties, potentialrestrictions or suspensions of business, or costs associated with compliance or mandatory corrective action as a result of failure to adhere to applicable laws, regulations and supervisory guidance. Failure to comply with these laws and regulations could also give rise to regulatory actionsanctions, customer rescission rights, actions by government and self-regulatory bodies, civil or criminal liability or damage to our reputation.

We are or may become involved in investigations, examinations and proceedings by government and self-regulatory bodies, which may materially and adversely affect our business, financial condition and results of operations.
Market RisksIn recent years, the supervision and regulation of consumer finance companies have expanded greatly. As an ordinary course of business, we are involved in formal and informal reviews, investigations, examinations, proceedings and information-gathering requests by government and self-regulatory bodies, including, among others, the FRBB, the CFPB, the DOJ, the SEC, the FTC and various federal and state regulatory and enforcement agencies.


Adverse macroeconomic conditionsWe are and have been subject to such matters by many of these regulators in the United Statespast and worldwidehave paid significant fines or provided significant other relief. For more information about these matters, please refer to Note 11- “Commitments and Contingencies” in the accompanying consolidated financial statements. We could also become subject to other or similar regulatory actions in the future. Given the inherent uncertainty involved in such matters, and the potentially large or indeterminate damages sought, there can be significant uncertainty regarding the liability we may incur as a result of these matters. The finding, or even the assertion of, legal liability against us could result in higher operational and compliance costs, could materially and adversely




affect our business, financial condition and results of operations and may result in, among other actions, adverse judgments, significant settlements, fines, penalties, injunctions or substantial reputational harm. Further, we will continue to devote significant resources to complying with the requirements of consent orders, adverse judgments and other settlements to which we are subject.

We are subject to enhanced legal and regulatory scrutiny regarding credit bureau reporting, origination and debt collection practices from regulators, courts and legislators.
Consumer finance companies, including us, are subject to enhanced legal and regulatory scrutiny regarding credit bureau reporting, origination and debt collection practices from regulators, courts and legislators. Our balance sheet consists of predominantly nonprime consumers, which are associated with higher than average delinquency rates and charge-offs than prime consumers. Accordingly, we have significant involvement with credit bureau reporting, origination and the collection and recovery of delinquent and charged-off debt, primarily through customer communications, the filing of litigation against customers in default, the periodic sale of charged-off debt and vehicle repossession. Any future changes to our business practices in these areas, including our debt collection practices, whether mandated by regulators, courts, legislators or otherwise, or any legal liabilities resulting from our business practices, including our debt collection practices, could increase our operational or compliance costs and could materially and adversely affect our business, financial condition and results of operations.
We are subject to changescertain banking regulations that limit our business activities and may restrict our ability to take other capital actions and enter into certain business transactions.
Because our controlling shareholder, SHUSA, is a bank holding company and because we provide third-party services to banks, we are directly and indirectly subject to certain banking and financial services regulations, including oversight by the FRBB, the ECB and the OCC. We also are subject to oversight by the CFPB. Such regulations and oversight could limit the activities and the types of businesses that we may conduct. The FRBB has broad enforcement authority over bank holding companies and their subsidiaries. The FRBB could exercise its power to restrict SHUSA from having a non-bank subsidiary that is engaged in macroeconomic conditionsany activity that, in the FRBB’s opinion, is unauthorized or constitutes an unsafe or unsound business practice, and could exercise its power to restrict us from engaging in any such activity. This power includes the authority to prohibit or limit the payment of dividends if, in the FRBB’s opinion, such payment would constitute an unsafe or unsound practice. Moreover, certain banks and bank holding companies, including SHUSA, are required to perform a stress test and submit a capital plan to the FRBB on an annual basis, and to receive a notice of non-objection, or approval, to the plan from the FRBB before taking capital actions, such as paying dividends, implementing common equity repurchase programs, or redeeming or repurchasing capital instruments. Any future suspension of our ability to pay dividends or other limitations placed on us by the FRBB, the ECB or any other regulator and additional costs associated with regulatory compliance could materially and adversely affect us and the trading price of our common stock.

For example, in 2014, 2015 and 2016, we were prohibited from paying dividends or taking other capital actions without the FRBB’s prior written approval due to the FRBB’s objections, based on qualitative concerns, to SHUSA’s capital plan submissions. Although we have paid cash dividends since 2017 and have implemented stock repurchase programs since 2018, there can be no assurance that other or similar restrictions on the taking of capital actions, including dividend payments and stock repurchases and redemptions, will not apply to us in the future. For more information, please see Part I, Item 1 – Business – Restrictions on Dividends and Other Capital Actions.

The FRBB, the ECB or any other regulator may also impose substantial fines and other penalties for violations that we may commit or disallow acquisitions or other activities we may contemplate, which may limit our future growth plans. These limitations could place us at a competitive disadvantage because some of our competitors are not subject to these limitations.

We are subject to enhanced prudential standards as a subsidiary of SHUSA, which could materially and adversely affect our business, financial condition and results of operations.
As a subsidiary of SHUSA, we are subject to certain enhanced prudential rules mandated by Section 165 of the Dodd-Frank Act. Among other requirements, these rules require SHUSA to maintain a sufficient quantity of highly liquid assets to survive a liquidity stress event and implement various liquidity-related corporate governance measures and imposes certain requirements, duties and qualifications for the risk committee and chief risk officers of SHUSA. SHUSA calculates its liquidity figures on a consolidated basis with certain of its subsidiaries, including us. As a result, our predicted performance under the liquidity stress event must be taken into account when SHUSA conducts its liquidity stress event analysis. Due to these requirements, we are required to have an increased amount of liquidity and will incur increased costs of funding and liquidity capacity, which could materially and adversely affect our business, financial condition and results of operations.





Our business, financial condition and results of operations may be materially and adversely affected upon our implementation of the capital requirements under the U.S. Basel III final rules.
SHUSA is governed by federal banking regulations relating to capital, referred to as the U.S. Basel III final rules, which subject SHUSA to minimum risk-based capital ratios and a capital conservation buffer above these minimum ratios. SHUSA calculates its capital figures on a consolidated basis with certain of its subsidiaries, including us. Failure to remain well-capitalized would result in restrictions on our ability to take capital actions, including dividend payments and stock repurchases and redemptions, and to pay discretionary bonuses to executive officers.

If SHUSA were to fail to satisfy regulatory capital requirements, SHUSA, together with its subsidiaries, including us, may become subject to informal or formal supervisory actions by the FRBB. If any of these were to occur, such actions could prevent us from successfully executing our business plan and could materially and adversely affect our business, financial condition and results of operations.

The Dodd-Frank Act, and its associated rules and guidance, and CFPB supervisory audits will likely continue to increase our regulatory compliance burden and associated costs.
The Dodd-Frank Act introduced a substantial number of reforms that continue to reshape the tenor and structure of regulations affecting the consumer finance industry, including us. In particular, the Dodd-Frank Act, among other things, created the CFPB, which is authorized to promulgate and enforce consumer protection regulations relating to financial products and services.
The CFPB continues to recommend that indirect vehicle lenders, a class that includes us, take steps to monitor and impose controls over dealer markup policies where dealers charge consumers higher interest rates as compensation for facilitating the loan, with the markup shared between the dealer and the lender. The CFPB has conducted in the past, and continues to conduct, supervisory audits of large providers of vehicle financing, including us, with respect to possible ECOA “disparate impact” credit discrimination in indirect vehicle finance and other related matters. The CFPB and the DOJ have continued to enter into consent orders, memoranda of understanding and settlements with multiple lenders pertaining to allegations of disparate impact regarding vehicle dealer markups, requiring consumer financing companies, including us, to revise their pricing and compensation systems to substantially reduce dealer discretion and other financial incentives to mark up interest rates and to pay restitution to borrowers as well as fines and penalties.
If the CFPB continues to enter into consent decrees with lenders on disparate impact claims and related matters, it could negatively impact the business of the affected lenders, and potentially the business of dealers and other lenders in the vehicle finance market. This impact on dealers and lenders could increase our regulatory compliance requirements and associated costs.
Unlike competitors that are beyondbanks, we are subject to the licensing and operational requirements of states and other jurisdiction, and our control. Although recently certain economic conditionsbusiness would be adversely affected if we lost our licenses.
Because we are not a nationally-chartered depository institution, we do not benefit from exemptions to state loan servicing or debt collection licensing and regulatory requirements. To the extent that they exist, we must comply with state licensing and various operational compliance requirements in all 50 states and the District of Columbia. These include, among others, requirements regarding form and content of contracts, other documentation, collection practices and disclosures, and record keeping. We are sensitive to regulatory changes that may increase our costs through stricter licensing laws, disclosure laws or increased fees.
In addition, we are subject to periodic examinations by state and other regulators. The states that currently do not provide extensive regulation of our business may later choose to do so. The failure to comply with licensing or permit requirements and other local regulatory requirements could result in significant statutory civil and criminal penalties, monetary damages, attorneys’ fees and costs, possible review of licenses, and damage to reputation, brand and valued customer relationships.
We are subject to potential intervention by any of our regulators or supervisors.
As noted above, our business and operations are subject to increasingly significant rules and regulations applicable to conducting banking and financial services business. These apply to, among other things, financial reserves and financial reporting. These requirements are set by the relevant central banks and state and federal regulatory authorities that authorize, regulate and supervise us in the United Statesjurisdictions in which we operate.




In their supervisory roles, the regulators seek to maintain the safety and soundness of financial institutions and the financial system as a whole, with the aim of strengthening, but not guaranteeing, the protection of customers and the financial system. The supervisors’ continuing supervision of financial institutions is conducted through a variety of regulatory tools, including the collection of information by way of prudential examinations and requests, reports obtained from skilled persons, visits to firms and regular meetings with management to discuss issues such as performance, risk management and strategy. In general, these regulators have improved, the macroeconomic environment remains susceptible to global eventsa more outcome-focused regulatory approach that involves more proactive enforcement and volatility. A significant deteriorationmore punitive penalties for infringement. As a result, we face increased supervisory intrusion and scrutiny (resulting in economic conditionsincreasing internal compliance costs and supervision fees), and in the United Statesevent we fail to meet regulatory obligations or worldwideexpectations we are likely to face more regulatory fines. Some of the regulators focus intensely on consumer protection and on conduct risk, and have stated that they will continue to do so. This has included a focus on the design and operation of products, the treatment of customers and the operation of markets.
Some of the laws in the jurisdictions in which we operate give the regulators the power to make temporary product intervention rules either to improve a firm’s systems and controls in relation to product design, product management and implementation, or to address problems identified with financial products. These problems may potentially cause significant detriment to consumers because of certain product features or governance flaws or distribution strategies. Such rules may prevent institutions from entering into product agreements with customers until such problems have been solved. Some of the regulatory regimes in the relevant jurisdictions in which we operate require us to be in compliance across all aspects of our business, including the training, authorization and supervision of personnel, systems, processes and documentation. If we fail to be compliant with such regulations, there likely would be an adverse impact on our business from sanctions, fines or other actions imposed by the regulatory authorities.
Adverse outcomes to current and future litigation against us may materially and adversely affect our business, financial condition and results of operations.
We are party to various litigation claims and legal proceedings. Refer to Note 11- “Commitments and Contingencies” in the accompanying financial statements. As a consumer finance company, we are subject to various consumer claims and litigation seeking damages and statutory penalties. Some litigation against us could take the form of class action complaints by consumers or shareholder derivative complaints, and we are party to multiple purported securities class action lawsuits and shareholder derivative complaints. As the assignee of loans originated by vehicle dealers, we also may be named as a co-defendant in lawsuits filed by consumers principally against vehicle dealers.
Customers of financial services institutions, including our customers, may seek redress for loss as a result of inaccuracies or misrepresentations made during the sale of a particular product or through incorrect application of the terms and conditions of a particular product. An adverse outcome in litigation related to these matters, any penalties imposed or compensation awarded and the costs of defending the litigation could harm our reputation or materially and adversely affect our business, financial condition and results of operations.
Negative publicity associated with litigation, governmental investigations, regulatory actions and other public statements could damage our reputation.
From time to time, there are negative media stories about us or the nonprime credit industry. These stories may follow the announcement of actual or threatened litigation or regulatory actions involving us or others in our industry. Our ability to attract consumers is highly dependent upon external perceptions of our level of service, trustworthiness, business practices and financial condition. Negative publicity about such matters, our alleged or actual practices, or our industry generally could materially and adversely affect our business, financial condition and results of operations, including periods of slow economic growth; inflationour ability to retain and unemployment rates;attract employees.
Changes in taxes and other assessments may adversely affect us.
The legislatures and tax authorities in the tax jurisdictions in which we operate regularly enact reforms to the tax and other assessment regimes to which we and our customers are subject. Such reforms include changes in the availabilityrate of consumer creditassessments and, other factors that impact consumer confidence, demand for credit, payment patterns, bankruptcies or disposable income; natural disasters, actsoccasionally, enactment of war, terrorist attacks andtemporary taxes, the escalationproceeds of military activity; confidence in financial markets; the availability and cost of capital; interest rates and commodity prices (including gasoline prices); and geopolitical matters.
Some of the risks we face as a result of changes in these and other economic factors include the following:


Loss rates could increase. Our balance sheet consists of predominantly nonprime consumers, which are associated with higher than average delinquency rates. The actual ratesearmarked for designated governmental purposes. While the Tax Cuts and Jobs Act of delinquencies, defaults, repossessions and losses from nonprime loans could be more dramatically affected by2017 had a general economic downturn than other loans.
Consumer demand for, and the value of, new and used vehicles and other consumer products securing outstanding accounts could decrease, which would weaken collateral coverage and increase the amount of losses in the event of default.
Servicing costs could increase without a corresponding increase in our finance charge income.
Our compliance costs may increase as a result of increased regulation enacted in response to deterioration in economic conditions.
Dealership closures and decreases in sales and loan volume by our existing vehicle dealer base may occur, which could result in the reduction in scale of our business.
Financial market instability and volatility could negatively affect our liquidity and funding costs.

Changes in interest rates may adversely impact our profitability and risk profile.

Our profitability may be directly affected by interest rate levels and fluctuations in interest rates. As interest rates change, our gross interest rate spread on originations either increases or decreases because the rates charged on the contracts originated or purchased from dealers are limited by market and competitive conditions, restricting our ability to pass on increased interest costs to the consumer.

While interest rates recently rose off historic lows set in July 2016, both shorter-term and longer-term interest rates remain below historical averages, as well as the yield curve, which has been relatively flat compared to recent years. A flat yield curve combined with low interest rates generally leads to lower revenue and reduced margins because it tends to limit our ability to increase the spread between asset yields and funding costs. Sustained periods of time with a flat yield curve coupled with low interest rates could have a material adverse effect on our earnings and our net interest margin.
A low interest rate environment increases our exposure to prepayment risk in our portfolio. Increased prepayments, refinancing or other factors that impact loan balances could reduce expected revenue associated with our portfolio and could also lead to a reduction in the value of our servicing rights, which could have a negativepositive impact on our financial results. Althoughnet income for the Federal Reserve’s recent decisions to raise short-term interest rates may reduce prepayment risk, debt service requirements for someyear-ended 2017, the effects of our borrowers will increase, which mayany changes that result from enactment of future tax reforms cannot be quantified, and there can be no assurance that any such reforms would not materially and adversely affect those borrowers’ ability to pay as contractually obligated. This could result in additional delinquencies or charge-offsour business, financial condition and negatively impact our results of operations.
Additionally, although the majority of our borrowers are nonprimeLiquidity and are not highly sensitive to interest rate movement, increases in interest rates may reduce the volume of loans we originate. While we monitor the interest rate environment and employ hedging strategies designed to mitigate the impact of increased interest rates, we cannot provide assurance that hedging strategies will fully mitigate the impact of changes in interest rates.Funding Risks





Our business, financial condition and results of operations could be materially and adversely affected if used vehicle values decline, resultingour access to funding is reduced.
We rely upon our ability to sell securities in the ABS market and upon our ability to access various credit facilities to fund our operations. The ABS market, along with credit markets in general, have experienced significant disruptions in the past, during which certain issuers have experienced increased risk premiums while there was a relatively lower residual valueslevel of investor demand for certain ABS (particularly those securities backed by nonprime collateral). Decreased demand for lower credit grade ABS could restrict our vehicle leases and lower recoveries in sales of repossessed vehicles.
General economic conditions,ability to access the supply of off-lease and other used vehiclesABS market for nonprime collateralized receivables. Also, regulatory reforms enacted under the Dodd-Frank Act generally require us to be sold, new vehicle market prices and marketing programs, vehicle brand image and strength, perceived vehicle quality, general consumer preference and confidence levels, seasonality, and overall price and price volatility of gasoline or diesel fuel, among other factors, heavily influence used vehicle prices and thus the residual value of our leased vehicles and the amount we recover in remarketing repossessed vehicles. We expect our financial results to be more sensitive to used vehicle prices as leases continue to becomeretain a larger part of our business.

Our expectationminimum specified portion (5%) of the residual value of a leased vehicle is a critical input in determiningcredit risk on assets collateralizing ABS issuances which could potentially reduce the amount of liquidity otherwise generally available through ABS programs. These and other adverse changes in our ABS program or in the lease payments atABS market generally, including rising interest rates, could materially adversely affect our ability to securitize loans on a timely basis or upon terms acceptable to us. This could increase our cost of funding, reduce our margins or delay issuing until investor demand improves. We also depend on various credit facilities to fund our future liquidity needs.
We continue to require a significant amount of liquidity to finance our volume of loan acquisitions and originations. We require borrowing capacity through credit facilities. The availability of these financing sources depends, in part, on our ability to forecast necessary levels of funding as well as on factors outside of our control, including regulatory capital treatment for unfunded bank lines of credit, the inceptionfinancial strength and strategic objectives of Santander and the other banks that participate in our credit facilities and the availability of bank liquidity in general. We may also experience the occurrence of events of default or breach of financial covenants, which could reduce our access to bank funding. In the event of a lease contract. Our lease customerssudden or unexpected shortage of funds in the banking system, we cannot guarantee that these financing sources will continue to be available beyond the current maturity dates, on reasonable terms, or at all.
We are responsible onlysubject to general market conditions that affect issuers of ABS and other borrowers, and we could experience increased risk premiums or funding costs in the future. In addition, if the sources of funding described above are not available to us on a regular basis for any deviation from expected residual value that is caused by excess mileage or excess wear and tear, whilereason, we retain the obligation to absorb any general market changes in the value of the vehicle. Therefore, our operating lease expense is increased when wemay have to take an impairment oncurtail or suspend our residual values or whenloan acquisition and origination activities. Downsizing the realized residual value of a vehicle at lease termination is less than the expected residual value for the vehicle at lease inception. In addition, the timeliness, effectiveness, and qualityscale of our remarketing of off-lease vehicles affects the net proceeds realized from the vehicle sales.    

Lower used vehicle prices also reduce the amount we can recover when remarketing repossessed vehicles that serve as collateral on the underlying loans. As a result, declines in used vehicle pricesbusiness could materially and adversely affect our business, financial condition and results of operations.

Poor portfolio performance may trigger credit enhancement provisions in our revolving credit facilities or secured structured financings.

Our revolving credit facilities generally have net spread, delinquency and net loss ratio limits on the receivables pledged to each facility that, if exceeded, would potentially increase the level of credit enhancement requirements and/or redirect all excess cash to the credit providers. Generally, these limits are calculated based on the portfolio collateralizing the respective credit line; however, for certain of our warehouse facilities, delinquency and net loss ratios are calculated with respect to our serviced portfolio as a whole. Our facilities used to finance vehicle lease originations also have a residual loss ratio limitcalculated with respect to our serviced lease portfolio as a whole based on maturing leases returned to us.

The documents that govern certain secured structured financings also contain cumulative net loss ratio triggers on the receivables included in each securitization trust. If, at any measurement date, the cumulative net loss ratio were to exceed the specified limits, provisions of the financing agreements would increase the target level of credit enhancement for that financing and delay excess cash payments to the residual holder of the ABS, which is generally us. Excess cash flows, if any, from the facility would be used to fund the increased credit enhancement levels rather than being distributed to us. Once an impacted trust reaches the new requirement, we would return to receiving a residual distribution from the trust.
We are subjectapply financial leverage to market, operationalour operations, which may materially adversely affect our business, financial condition and results of operations.
We currently apply financial leverage, pledging most of our assets to credit facilities and securitization trusts, and we intend to continue to apply financial leverage in our retail lending operations. Our debt-to-assets ratio is 80.1% as of December 31, 2019. Although our total borrowings capacity is defined in our lending agreements, we may change our target borrowing levels at any time. Incurring substantial debt subjects us to the risk that our cash flow from operations may be insufficient to service our outstanding debt.
Our indebtedness and other related risks associated withobligations are significant, impose restrictions on our derivative transactionsbusiness and could materially and adversely affect our business and ability to react to changes in the economy or our industry.




We have a significant amount of indebtedness. At December 31, 2019 and 2018, we had approximately $39.2 billion and $34.9 billion, respectively, in principal amount of indebtedness outstanding (including $33.5 billion and $31.4 billion, respectively, in secured indebtedness). Interest expense on our indebtedness constituted 22% of our total net finance and other interest income, net of leased vehicle expense, for the year ended December 31, 2019.
Our debt reduces operational flexibility and creates default risks. Our revolving credit facilities contain a borrowing base or advance rate formula that requires us to pledge finance contracts in excess of the amounts that we can borrow under the facilities. Accordingly, increases in delinquencies or defaults resulting from weakened economic conditions would require us to pledge additional finance contracts to support the same borrowing levels and may cause us to be unable to securitize loans to the extent we desire. These outcomes could materially and adversely affect our business, financial condition and results of operations.operations, including our liquidity.
WeAdditionally, the credit facilities generally contain various covenants requiring, in certain cases, minimum financial ratios, asset quality and portfolio performance ratios (portfolio net loss and delinquency ratios, and pool level cumulative net loss ratios), as well as limits on deferral levels. Generally, these limits are calculated based on the portfolio collateralizing the respective line; however, for certain of our third-party credit facilities, delinquency and net loss ratios are calculated with respect to our serviced portfolio as a whole. Covenants in the agreements governing our debts may also limit our ability to:
• incur or guarantee additional indebtedness;
• purchase large loan portfolios in bulk;
• sell assets, including our loan portfolio or the capital stock of our subsidiaries;
enter into derivative transactions for economic hedging purposes. We are subject to marketwith affiliates;
• create or incur liens; and operational risks associated with these transactions, including basis risk, the risk
• consolidate, merge, sell or otherwise dispose of loss associated with variations in the spread between the asset yield and the funding and/all or hedge cost, credit or default risk, the risksubstantially all of insolvency, or other inability of the counterparty to a particular transaction to perform its obligations thereunder, including providing sufficient collateral. our assets.

Additionally, certain of our derivativecredit facilities contain minimum tangible net worth requirements, and certain of our credit facilities contain covenants that require timely filing of periodic reports with the SEC. Failure to meet any of these covenants, or to obtain a waiver for any such failure, could result in an event of default under these agreements. If an event of default occurs under these agreements, potential actions lenders have on certain debt agreements include declaring all amounts outstanding under these agreements to be immediately due and payable, enforcing their interests against collateral pledged under these agreements, restricting our ability to obtain additional borrowings under these agreements and/or removing us as servicer. Such an event of default could materially and adversely affect our business, financial condition and results of operations, including our liquidity.
If our debt service obligations increase, whether due to the increased cost of existing indebtedness or the incurrence of additional indebtedness, we may be required to dedicate a significant portion of our cash flow from operations to the payment of principal of, and interest on, our indebtedness, which would reduce the funds available for other purposes. Our indebtedness also could limit our ability to withstand competitive pressures and reduce our flexibility in responding to changing business and economic conditions.
In addition, certain of our funding arrangements may require us to post collateral when the fair valuemake payments to third parties if losses exceed certain thresholds, including, for example, certain of the derivative is negative. Our ability to adequately monitor, analyzeour flow agreements and report derivative transactions continues to depend, toarrangements with certain third-party loan originators of loans that we purchase on a great extent, on our information technology systems.periodic basis.
General Business and Industry Risks

Our relationship with FCA is a significant source of our loan and lease originations. Loss of our relationship with FCA, including as a result of termination of our agreement with FCA, could materially and adversely affect our business, financial condition and results of operations. Our agreement with FCA may not result in currently anticipated levels of
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growth and is subject to certain performance conditions that could result in termination of the agreement. In addition, FCA has the option to acquire an equity participation in the CCAP portion of our business.
In February 2013, we entered into the Chrysler Agreement with FCA under which we launched the CCAP brand. Through the CCAP brand, we originate private-label loans and leases to facilitate the purchase of FCA vehicles by consumers and FCA-franchised automotive dealers. The financing services that we provide under the Chrysler Agreement include credit lines to finance FCA franchised dealers, acquisitions of vehicles and other products that FCA sells or distributes, automotive loans and leases to finance consumer acquisitions of new and used vehicles at FCA-franchised dealerships, financing for commercial and fleet customers and ancillary services. In addition, we may facilitate, for an affiliate, offerings to dealers for dealer loan financing, construction loans, real estate loans, working capital loans and revolving lines of credit. On June 28, 2019, the Company entered into an Amendment to the Chrysler Agreement with FCA, which modified the Chrysler Agreement to, among other things, adjust certain performance metrics, exclusivity commitments and payment provisions. The Amendment also terminated the previously disclosed tolling agreement, dated July 11, 2018, between the Company and FCA.
In accordance with the terms of the Chrysler Agreement, in May 2013 we paid FCA a $150 million upfront, nonrefundable payment, which is being amortized over ten years. In addition, in June 2019, in connection with the execution of the sixth amendment to the Chrysler Agreement, the Company paid $60 million upfront fee to FCA. This fee is being amortized into finance and other interest income over the remaining term of the Chrysler Agreement. The unamortized portion would be recognized as expense immediately if the Chrysler Agreement is terminated in accordance with its terms.
As part of the Chrysler Agreement, we received limited exclusivity rights to participate in specified minimum percentages of certain of FCA’s financing incentive programs, which include loan rate subvention and automotive lease residual support subvention. We have committed to certain revenue sharing arrangements. We bear the risk of loss on loans originated pursuant to the Chrysler Agreement, while FCA shares in any residual gains and losses in respect of automotive leases, subject to specific provisions in the Chrysler Agreement, including limitations on our participation in gains and losses.
The Chrysler Agreement is subject to early termination in certain circumstances, including our failure to meet certain key performance metrics, provided FCA treats us in a manner consistent with comparable OEMs. FCA may also terminate the agreement if, among other circumstances, (i) a person other than Santander and its affiliates or our other stockholders owns 20% or more of our common stock and Santander and its affiliates own fewer shares of common stock than such person, (ii) SC controls or becomes controlled by an OEM that competes with FCA or (iii) certain of our credit facilities become impaired.
In addition, under the Chrysler Agreement, FCA has the option to acquire, for fair market value, an equity participation in the business offering and providing the financial services contemplated by the Chrysler Agreement. There is no maximum limit on the size of FCA’s potential equity participation. Although the Chrysler Agreement contains provisions that are designed to address a situation in which the parties disagree on the fair market value of the equity participation interest, there is a risk that we ultimately receive less than what we believe to be the fair market value for such interest, and the loss of our associated revenue and profits may not be offset fully by the immediate proceeds for such interest. There can be no assurance that we would be able to redeploy the immediate proceeds for such interest in other businesses or investments that would provide comparable returns, thereby reducing our profitability.
Our ability to realize the full strategic and financial benefits of our relationship with FCA depends in part on the successful development of our CCAP business, which requires a significant amount of management’s time and effort, and as well as the success of FCA’s business. If FCA exercises its purchase option, or if the Chrysler Agreement were to terminate, or we are otherwise unable to realize the expected benefits of our relationship with FCA, including as a result of FCA’s bankruptcy or loss of business, there could be a materially adverse impact to our business, financial condition, results of operations, profitability, loan and lease volume, the credit quality of our portfolio, liquidity, reputation, funding costs and growth, and our ability to obtain or find other original equipment manufacturer relationships or to otherwise implement our business strategy could be materially adversely affected.
We partially rely on third parties to deliver services. Our failure to effectively monitor or manage those third parties or the failure by those third parties to provide these services or meet contractual requirements could materially and adversely affect our business, financial condition and results of operations.
We depend on third-party service providers for many aspects of our business operations. For example, we depend on third parties like Experian to obtain data related to our market that we use in our origination and servicing platforms. In addition, we rely on third-party servicing centers for a portion of our servicing activities and on third-party repossession agents. If we fail to effectively monitor or manage a service provider or if a service provider fails to provide the services that we require or expect, or fails to meet contractual requirements, such as service levels or compliance with applicable laws, a failure could negatively




impact our business by adversely affecting our ability to process customers’ transactions in a timely and accurate manner, otherwise hampering our ability to service our customers, or subjecting us to litigation or regulatory risk for poor vendor oversight. Such a failure could adversely affect the perception of the reliability of our networks and services, and the quality of our brands, and could materially and adversely affect our business, financial condition and results of operations.
Loss of our key management or other personnel, or an inability to attract such management and other personnel, could materially and adversely affect our business, financial condition and results of operations.
The successful implementation of our growth strategy depends in part on our ability to retain our experienced management team and key employees, attract appropriately qualified personnel and have an effective succession planning framework in place. Management turnover, including the loss of any key member of our management team or other key employees, could hinder or delay our ability to implement our growth strategy effectively or our ability to manage our business holistically through leadership support of change activities, ongoing and consistent communication of our growth strategy and proper employee training and awareness. Further, if we are unable to attract appropriately qualified personnel as we expand, we may not be successful in implementing our growth strategy. In either instance, our business, financial condition and results of operations could be adversely affected. The extent of our management team changes could result in disruption in our operations, negatively impact customer relationships and make recruiting for future management positions more difficult.
Due to our relationship with Santander, we also are subject to indirect regulation by the European Central Bank, which imposes compensation restrictions that may apply to certain of our executive officers and other employees under Capital Requirements Directive 2013/36/EU (also known as CRD IV). These restrictions may impact our ability to retain our experienced management team and key employees and our ability to attract appropriately qualified personnel, which could materially and adversely affect our business, financial condition and results of operations.
Our risk management processes and procedures may not be effective in mitigating our risks.
We continue to establish and enhance processes and procedures intended to identify, measure, monitor and control the types of risk to which we are subject, including, but not limited to, credit risk, market risk, strategic risk, liquidity risk and operational risk. We seek to monitor and control our risk exposure through a framework that includes our risk appetite, enterprise risk assessment process, risk policies, procedures and controls, reporting requirements, risk culture and governance structure. Our framework, however, may not always effectively identify and control our risks. In addition, there may also be risks that exist, or that develop in the future, that we have not appropriately anticipated, identified or mitigated. If our risk management framework does not effectively identify and control our risks, both those we are aware of and those we do not anticipate, including as a result of changes in economic conditions, we could suffer unexpected losses that could have a material and adverse effect on our business, financial condition and results of operations.
We face significant risks in implementing our growth strategy, some of which are outside our control.

We intend to continue our growth strategy to expand our vehicle finance franchise by increasing market penetration via the number and depth of our relationships in the vehicle finance market, pursuing additional relationships with OEMs, expanding our direct-to-consumer footprint and growing our serviced for others platform. Our ability to execute this growth strategy is subject to significant risks, some of which are beyond our control, including:

the inherent uncertainty regarding general economic conditions;
our ability to obtain adequate financing for our expansion plans;
the prevailing laws and regulatory environment of each state in which we operate or seek to operate, and, federal laws and regulations, to the extent applicable, which are subject to change at any time;
the degree of competition in our markets and its effect on our ability to attract customers;
our ability to recruit qualified personnel, in particular, in areas where we face a great deal of competition; and
our ability to obtain and maintain any regulatory approvals, government permits, or licenses that may be required on a timely basis.basis


Our agreement with FCA may not result in currently anticipated levels of growth and is subject to certain performance conditions that could result in termination of the agreement. If we fail to meet certain of these performance conditions, FCA may elect to terminate the agreement.
In February 2013, we entered into a ten-year Master Private Label Financing Agreement (the Chrysler Agreement) with FCA whereby we launched the Chrysler Capital brand, which originates private-label loans and leases to facilitate the purchase of FCA vehicles by consumers and FCA-franchised vehicle dealers and provides other related financing services. In accordance with the terms of the Chrysler Agreement, in May 2013 we paid FCA a $150 million upfront, nonrefundable payment, which will be amortized over ten years. The unamortized portion would be recognized as expense immediately if the Chrysler Agreement is terminated in accordance with its terms.
We bear the risk of loss on loans originated pursuant to the Chrysler Agreement, while FCA shares in any residual gains and losses in respect of vehicle leases, subject to specific provisions in the Chrysler Agreement, including limitations on our participation in gains and losses. In addition, under the Chrysler Agreement, FCA has the option to acquire, for fair market value, an equity participation in an operating entity through which the financial services contemplated by the Chrysler Agreement are offered and provided, through either an equity interest in the new entity or participation in a joint venture or other similar business relationship or structure. There is no maximum limit on the size of FCA’s potential equity participation. Although the Chrysler Agreement contains provisions that are designed to address a situation in which the parties disagree on the fair market value of the equity participation interest, there is a risk that we ultimately receive less than what we believe to be the fair market value for such interest.
The Chrysler Agreement is subject to early termination in certain circumstances, including the failure by either party to comply with certain of their ongoing obligations under the Chrysler Agreement. These obligations include the Company's meeting specified escalating penetration rates for the first five years of the agreement. We have not met, are not meeting and may not in the future meet these penetration rates. If we continue not to meet these specified penetration rates, FCA may elect to terminate the Chrysler Agreement. FCA may also terminate the agreement if, among other circumstances, (i) a person other than Santander and its affiliates or our other stockholders owns 20% or more of our common stock and Santander and its affiliates own fewer shares of common stock than such person, (ii) we become, control, or become controlled by, an OEM that competes with FCA or (iii) certain of our credit facilities become impaired.    
The loans and leases originated through Chrysler Capital represent a significant concentration of our loan portfolio. Our ability to realize the full strategic and financial benefits of our relationship with FCA depends in part on the successful development of


our Chrysler Capital business, which will require a significant amount of management’s time and effort, as well as demand for FCA vehicles, which is outside of our control. The inability to realize the expected benefits of our relationship with FCA, termination of the Chrysler Agreement or a decrease in demand for FCA vehicles could materially and adversely affect our business, financial condition and results of operations, including our profitability, loan and lease volume, credit quality of our portfolio, liquidity, funding and growth, and the Company’s ability to implement its business strategy would be materially and adversely affected.

Future changesChanges in our relationship with Santander may adversely affect our business, financial condition and results of operations.

Santander, through SHUSA, currently owns approximately 68.1%72.4% of our common stock. We rely on our relationship with Santander through SHUSA, for several competitive advantages including relationships with OEMs and regulatory best practices and other commercial arrangements. Changes in our relationship with Santander, and changes affecting Santander, could materially and adversely affect our business, financial condition and results of operations.





Some of the risks we face as a result of potential changes in our relationship with, or changes affecting, Santander include the following:
SantanderSantander has provided and continues to provide us with significant funding support, through both committed liquidity and opportunistic extensions of credit, as well as guarantees of our obligations under the governing documents of ourcertain warehouse facilities and privately issued amortizing notes. For example, during the financial downturn, Santander and its affiliates provided us with more than $6 billion in financing that enabled us to pursue several acquisitions and/or conversions of vehicle loan portfolios at a time when most major banks were curtailing or eliminating their commercial lending activities. In addition, duringDuring 2017 and 2018 we entered into a new flow agreement with Santander to sellsold eligible prime loans through theour SPAIN securitization platform.platform to Santander under a flow agreement. In addition, during 2018 the Company began provide origination services to SBNA for the origination of prime loans which are serviced by SC. If Santander or SHUSA electsits affiliates elect not to provide such support, not to provide it to the same degree or not to enter into additional flow agreements, we may not be able to replace such support ourselves or to obtain substitute arrangements with third parties. We may be unable to obtain such support because of financial or other constraints, or be unable to implement substitute arrangements on a timely basis on terms that are comparable, or at all, which could materially and adversely affect our business, financial condition and results of operations.

Santander may sell or otherwise reduce its equity interest in us. If Santander sells or otherwise reduces its equity interest in us, it may be less willing to provide us with the support it has provided in the past or to enter into agreements (such as our flow agreement with Santander or our origination services agreements with SBNA) with us on comparable terms, or at all, as it has in the past. In addition, our right to use the Santander name is on the basis of a non-exclusive, royalty-free, and non-transferable license from Santander, and only extends to uses in connection with our current and future operations within the United States. Santander may terminate such license at any time Santander ceases to own, directly or indirectly, 50% or more of our common stock. If we were required to change our name, we would incur the administrative costs and burden associated with revising legal documents and marketing materials, and also may experience loss of brand and loss of business or loss of funding due to consumers’consumers' and banks’banks' relative lack of familiarity with our new name. Additionally, FCA may terminate the Chrysler Agreement if a person other than Santander and its affiliates or our other stockholders owns 20% or more of our common stock and Santander and its affiliates own fewer shares of common stock than such person.

Some terms of our credit agreements are influenced by, among other things, the credit ratings of Santander. If Santander were to suffer credit rating downgrades or other adverse financial developments, we could be negatively impacted, either directly or indirectly. For example, Santander’s short-term credit ratings downgrades in 2012, from A-1A-I to A-2 (Standard & Poor’s)Poor's) and from P-1 to P-2 (Moody’s)(Moody's), did not directly impact our cost of funds. However, due to the contractual terms of certain of our debt agreements, these downgrades resulted in the loss of our ability to commingle funds on most facilities. The lossA similar downgrade today would result in an increase of commingling increased the amount of funds we were required to borrow, thereby indirectly raising our cost of funds by approximately $1$1.75 million per month.


Santander applies certain standardized banking policies, procedures and standards across its affiliated entities, including with respect to internal audit, credit approval, governance, risk management and compensation practices. We currently follow certain of these Santander policies and may in the future become subject to additional Santander policies, procedures and standards, which could result in changes to our practices.

Our relationship with Santander or SHUSA could reduce the willingness of other banks to develop relationships with us due to general competitive dynamics among such financial institutions.




Our business, financial condition and results of operations could be materially and adversely affected if we fail to manage and complete divestitures.

We regularly evaluate our portfolio in order to determine whether an asset or business may no longer be aligned with our strategic objectives. For example, in October 2015, we disclosed a decision to exit our personal lending business and to explore strategic alternatives for our existing personal lending assets. When we decide to sell assets or a business, we may encounter difficulty in finding buyers or alternative exit strategies on acceptable terms in a timely manner, which could delay the achievement of our strategic objectives. We may also experience greater costs and dissynergies than expected, and the impact of the divestiture on our revenue may be larger than projected. Additionally, we may ultimately dispose of assets or a business at a price or on terms that are less favorable than those we had originally anticipated. After reaching a definitive agreement with a buyer, we typically must satisfy pre-closing conditions and the completion of the transaction may be subject to regulatory and governmental approvals. Failure of these conditions and approvals to be satisfied or obtained may prevent us from completing the transaction. Divestitures involve a number of risks, including the diversion of management and employee attention, significant costs and




expenses, and a decrease in revenues and earnings associated with the divested business. Divestitures may also involve continued financial involvement in the divested business, such as through continuing equity ownership, guarantees, indemnities or other financial obligations. Under these arrangements, performance by the divested businesses or other conditions outside of our control could materially and adversely affect our business, financial condition and results ofoperations.

Our two primary personal lending relationships have been with LendingClub and Bluestem. We completed the sale of substantially all of our LendingClub loans in February 2016 and the remaining portfolio was sold in April 2017. We continue to hold our Bluestem portfolio (personal lending business), which had a carrying balance of approximately $1.1$1 billion as of December 31, 2017,2019, and we remain a party to agreements with Bluestem that obligate us, among other things, to purchase new advances originated by Bluestem and existing balances on accounts with new advances for an initial term ending in April 2020 and renewable through April 2022 at Bluestem’s option. Both parties have the right to terminate this agreement upon written notice if certain events were to occur, including if there is a material adverse change in the financial condition of either party. Although we are seeking a third party to assume this obligation, we may not be successful in finding such a party, and Bluestem may not agree to the substitution. Until we find a third party to assume this obligation, there is a risk that material changes to our relationship with Bluestem, or the loss or discontinuance of Bluestem’s business, would materially and adversely affect our business, financial condition and results of operations. We continue to classify the Bluestem portfolio as held-for-sale. We have recorded significant lower-of-cost-or-market adjustments on this portfolio and may continue to do so as long as we hold the portfolio, particularly due to the new volume we are committed to purchase.


Our business, financial condition and results of operations could be materially and adversely affected if we are unsuccessful in developing and maintaining relationships with vehicle dealerships.
Our ability to originate and acquire loans and vehicle leases depends on our relationships with vehicle dealers. In particular, our vehicle finance operations depend in large part upon our ability to establish and maintain relationships with reputable vehicle dealers that direct customers to our offices or originate loans at the point-of-sale, which we subsequently purchase. Although we have relationships with certain vehicle dealers, none of our relationships is exclusive and any may be terminated at any time. In addition, an economic downturn or contraction of credit affecting either dealers or their customers could result in an increase in vehicle dealership closures or a decrease in the sales and loan volume of our existing vehicle dealer base, which could materially and adversely affect our business, financial condition and results of operation.
Our business, financial condition and results of operations could be materially and adversely affected if we are unsuccessful in developing and maintaining our serviced for others portfolio.
A significant and growing portion of our business strategy is to increase the revenue stream from our serviced for others portfolio by continuing to add assets to this portfolio. For example, beginning in 2018, we agreed to provide SBNA with origination support services in connection with the processing, underwriting and purchase of retail loans, primarily from Chrysler dealers, and to perform the servicing for any loans originated on SBNA’s behalf. We have servicing rights to certain third-party portfolios and we also serve as servicer in our securitization and may retain servicing rights in certain whole-loan sales. For the year-ended December 31, 2019, we maintained servicing rights for a portfolio with an outstanding principal balance of approximately $10 billion and we received servicing fees in the amount of $91 million. If an institution for which we currently service assets chooses to terminate our rights as servicer, or if we fail to add additional institutions or portfolios to our servicing platform, we may not achieve the desired revenue or income from this strategy.
We depend on the accuracy and completeness of information about borrowers and counterparties and any misrepresented information could materially and adversely affect our business, financial condition and results of operations.
In deciding whether to approve loans or to enter into other transactions with borrowers and counterparties in our retail lending and commercial lending businesses, we may rely on information furnished to us by or on behalf of borrowers and counterparties, including financial statements and other financial information such as income. We also may rely on representations of borrowers and counterparties as to the accuracy and completeness of that information and, with respect to financial statements, on reports of independent auditors. If any of this information is intentionally or negligently misrepresented and such misrepresentation is not detected prior to loan funding, the value of the loan may be significantly lower than expected. Whether a misrepresentation is made by the loan applicant, another third party or one of our employees, we generally bear the risk of loss associated with the misrepresentation. Our controls and processes may not have detected or may not detect all


misrepresented information in our loan originations or from our business clients. Any such misrepresented information could materially and adversely affect our business, financial condition and results of operations.
Loss of our key management or other personnel, or an inability to attract such management and other personnel, could materially and adversely affect our business, financial condition and results of operations.
The successful implementation of our growth strategy depends in part on our ability to retain our experienced management team and key employees, attract appropriately qualified personnel and have an effective succession planning framework in place. Management turnover, including the loss of any key member of our management team or other key employees, could hinder or delay our ability to implement our growth strategy effectively. Further, if we are unable to attract appropriately qualified personnel as we expand, we may not be successful in implementing our growth strategy. In either instance, our business, financial condition and results of operations could be adversely affected. For example, during 2017, we appointed a new Chief Executive Officer and a new Chief Financial Officer and made management team changes in other key functions. The extent of our management team changes could result in disruption in our operations, negatively impact customer relationships and make recruiting for future management positions more difficult.
Due to our relationship with Santander, we also are subject to indirect regulation by the European Central Bank, which imposes compensation restrictions that may apply to certain of our executive officers and other employees under Capital Requirements Directive 2013/36/EU (also known as CRD IV). These restrictions may impact our ability to retain our experienced management team and key employees and our ability to attract appropriately qualified personnel, which could materially and adversely affect our business, financial condition and results of operations.
Negative changes in the business of the OEMs with which we have strategic relationships, including FCA, could materially and adversely affect our business, financial condition and results of operations.
A significant adverse change in FCA’s or other vehicle manufacturers’ business, including (i) significant adverse changes in their respective liquidity position and access to the capital markets, (ii) the production or sale of FCA or other vehicle




manufacturers’ vehicles (including the effects of any product recalls)recall), (iii) the quality or resale value of FCA or other vehicles, (iv) the use of marketing incentives, (v) FCA’s or other vehicle manufacturers’ relationships with their key suppliers, (v) FCA’s or (vi)other vehicle manufacturers’ bankruptcy or (vii) FCA’s or other vehicle manufacturers’ respective relationships with the United Auto Workers and other labor unions, and other factors impacting vehicle manufacturers or their employees could materially and adversely affect our business, financial condition and results of operations.
Under the Chrysler Agreement we originate private-label loans and leases to facilitate the purchase of FCA vehicles by consumers and FCA-franchised vehicle dealers. In the future, it is possible that FCA or other vehicle manufacturers with whom we have relationships could utilize other companies to support their financing needs, including offering products or terms that we would not or could not offer, which could materially and adversely affect our business financial condition and results of operations. Furthermore, FCA or other vehicle manufacturers could expand, establish or acquire captive finance companies to support their financing need; thus, reducing their need for our services.
There can be no assurance that the global vehicle market, or FCA’s or our other OEM partners’ share of that market, will not suffer downturns in the future, and any negative impact could in turn materially and adversely affect our business, financial condition and results of operations.
Future significant loan, lease or personal loan repurchase requirements could materially and adversely affect our business, financial condition and results of operations.
We have repurchase obligations in our capacity as servicer in securitizations and certain whole-loan sales. If a servicer breaches a representation, warranty or servicing covenant with respect to the loans sold, the servicer may be required by the servicing provisions to repurchase that asset from the purchaser or otherwise compensate one or more classes of investors for losses caused by the breach. If significant repurchases of assets or other payments are required under our responsibility as servicer, it could materially and adversely affect our business, financial condition and results of operations. As we have increased the number of loans sold, the potential impact of such repurchases has increased.
We have treated sales of the debt and equity in certain of our securitizations as sales of the underlying finance receivables. The exercise of our clean-up call option on each of these securitizations when the collateral pool balance reaches 5%10%, or 10%15% of its original balance (depending on the securitization structure) would result in the repurchase of the remaining underlying finance receivables, exposing us to credit performance risk for the remainder of the pool's life.receivables.
Competition with other lenders could materially and adversely affect our business, financial condition and results of operations.


The vehicle finance market is very competitive and is served by a variety of entities, including the captive finance affiliates of major vehicle manufacturers, banks, savings and loan associations, credit unions, and independent finance companies. The market is highly fragmented, with no individual lender capturing more than 10% of the market. Our competitors often provide financing on terms more favorable to vehicle purchasers or dealers than we offer. Many of these competitors also have long-standinglong­standing relationships with vehicle dealerships and may offer dealerships or their customers other forms of financing that we do not offer. We anticipate that we will encounter greater competition as we expand our operations and as the economy continues to improve.
Certain of our competitors are not subject to the same regulatory regimes that we are. As a result, these competitors may have advantages in conducting certain businesses and providing certain services, and may be more aggressive in their loan origination activities. Increasing competition could also require us to lower the rates we charge on loans in order to maintain loan origination volume, which could materially and adversely affect our business, financial condition and results of operations.
As described above, we rely upon our ability to sell securities in the ABS market and upon our ability to access various credit facilities to fund our operations. Some of our competitors may have lower cost structures, or funding costs, and be less reliant on securitizations than we are.
We partially rely on third parties to deliver services, and failure by those parties to provide these services or meet contractual requirements could materially and adversely affect our business, financial condition and results of operations.
We depend on third-party service providers for many aspects of our business operations. For example, we depend on third parties like Experian to obtain data related to our market that we use in our origination and servicing platforms. In addition, we rely on third-party servicing centers for a portion of our servicing activities and on third-party repossession agents. If a service provider fails to provide the services that we require or expect, or fails to meet contractual requirements, such as service levels or compliance with applicable laws, a failure could negatively impact our business by adversely affecting our ability to process customers’ transactions in a timely and accurate manner, otherwise hampering our ability to service our customers, or subjecting us to litigation or regulatory risk for poor vendor oversight. Such a failure could adversely affect the perception of the reliability of our networks and services, and the quality of our brands, and could materially and adversely affect our business, financial condition and results of operations.
Goodwill and intangible asset impairments may be required in relation to acquired businesses.

We have made business acquisitions for which it is possible that the goodwill and intangible assets which have been attributed to those businesses may have to be written down if our valuation assumptions are required to be reassessed as a result of any deterioration in the business’business' underlying profitability, asset quality or other relevant matters. Impairment testing with respect to goodwill and intangible assets is performed annually, or more frequently if impairment indicators are present. Goodwill and intangible asset impairment analysis and measurement is a process that requires significant judgment. Our stock price and




various other factors affect the assessment of the fair value of our underlying business for purposes of performing any goodwill and intangible asset impairment assessment. We haddid not have any impairment on intangible assets of zero, zero and $3.5 million during the years ended December 31, 2017, 20162019, 2018 and 2015, respectively.2017. There can be no assurance that we will not be required to record additional impairments on intangible assets in the future or that such impairments will not be material.

Developments stemming from the United Kingdom’s withdrawal from membership in the European Union could have a material adverse effect on us.

The result of the United Kingdom’s (“UK’s”) referendum on whether to remain part of the European Union (“EU”) and its subsequent withdrawal from the EU on January 31, 2020 have had and may continue to have negative effects on global economic conditions and global financial markets. After the transition period provided in the UK's withdrawal agreement with the EU, the long-term nature of the UK’s relationship with the EU is unclear (including with respect to the laws and regulations that will apply as the UK determines which EU laws to replicate or replace) and, as negotiations continue, there is also considerable uncertainty as to the access of the UK to European markets and the access of EU member states to the UK’s markets following the transition period. The result of the referendum and the UK's subsequent withdrawal from the EU have created an uncertain political and economic environment in the UK, and may create such environments in other EU member states. While the Company does not maintain a presence in the UK, political and economic uncertainty in countries with significant economies and relationships to the global financial industry have in the past led to declines in market liquidity and activity levels, volatile market conditions, a contraction of available credit, lower or negative interest rates, weaker economic growth and reduced business confidence on an international level, each of which could adversely affect our business.

Legal, Regulatory and Compliance Risks

We are a consumer finance company with operations in all 50 states and the District of Columbia. Our industry is highly regulated, and continually changing federal, state and local laws and regulations could materially and adversely affect our business, financial condition and results of operations.
We must comply with all of the laws and regulations applying to our business in each and every jurisdiction in which we operate. Due to the highly regulated nature of the consumer finance industry, we are required to comply with a wide and changing array of federal, state and local laws and regulations, including a significant number of banking and anti-money laundering laws and fair lending, credit bureau reporting, privacy, usury, disclosure, debt collection, repossession and other consumer protection laws and regulations. These laws and regulations directly impact our origination and servicing operations and almost all other aspects of our business and require constant compliance, monitoring, and internal and external audits. Although we have an enterprise-wide compliance framework structured to continuously monitor our activities, compliance with applicable laws and regulations is costly, may create operational constraints and may not always be effective or perform as expected.
The enactment of new laws and regulations impacting the consumer finance industry could occur rapidly and unpredictably and could require us to change our business or operations, resulting in a loss of revenue or a reduction in our profitability. New laws and regulations could also result in financial loss due to regulatory fines or penalties, restrictions or suspensions of business, or costs associated with compliance or mandatory corrective action as a result of failure to adhere to applicable laws, regulations and supervisory guidance. Failure to comply with these laws and regulations could also give rise to regulatory sanctions, customer rescission rights, actions by government and self-regulatory bodies, civil or criminal liability or damage to our reputation.
We are or may become involved in investigations, examinations and proceedings by government and self-regulatory bodies, which may materially and adversely affect our business, financial condition and results of operations.
In recent years, the supervision and regulation of consumer finance companies have expanded greatly. As an ordinary course of business, we are involved in formal and informal reviews, investigations, examinations, proceedings and information-gathering requests by government and self-regulatory bodies, including, among others, the FRBB, the CFPB, the DOJ, the SEC, the FTC and various federal and state regulatory and enforcement agencies.

We are and have been subject to such matters by many of these regulators in the past and have paid significant fines or provided significant other relief. For more information about these matters, please refer to Note 11- “Commitments and Contingencies” in the accompanying consolidated financial statements. We could also become subject to other or similar regulatory actions in the future. Given the inherent uncertainty involved in such matters, and the potentially large or indeterminate damages sought, there can be significant uncertainty regarding the liability we may incur as a result of these matters. The finding, or even the assertion of, legal liability against us could result in higher operational and compliance costs, could materially and adversely




affect our business, financial condition and results of operations and may result in, among other actions, adverse judgments, significant settlements, fines, penalties, injunctions or substantial reputational harm. Further, we will continue to devote significant resources to complying with the requirements of consent orders, adverse judgments and other settlements to which we are subject.

We are subject to enhanced legal and regulatory scrutiny regarding credit bureau reporting, origination and debt collection practices from regulators, courts and legislators.
Consumer finance companies, including us, are subject to enhanced legal and regulatory scrutiny regarding credit bureau reporting, origination and debt collection practices from regulators, courts and legislators. Our balance sheet consists of predominantly nonprime consumers, which are associated with higher than average delinquency rates and charge-offs than prime consumers. Accordingly, we have significant involvement with credit bureau reporting, origination and the collection and recovery of delinquent and charged-off debt, primarily through customer communications, the filing of litigation against customers in default, the periodic sale of charged-off debt and vehicle repossession. Any future changes to our business practices in these areas, including our debt collection practices, whether mandated by regulators, courts, legislators or otherwise, or any legal liabilities resulting from our business practices, including our debt collection practices, could increase our operational or compliance costs and could materially and adversely affect our business, financial condition and results of operations.
We are subject to certain banking regulations that limit our business activities and may restrict our ability to take other capital actions and enter into certain business transactions.
Because our controlling shareholder, SHUSA, is a bank holding company and because we provide third-party services to banks, we are directly and indirectly subject to certain banking and financial services regulations, including oversight by the FRBB, the ECB and the OCC. We also are subject to oversight by the CFPB. Such regulations and oversight could limit the activities and the types of businesses that we may conduct. The FRBB has broad enforcement authority over bank holding companies and their subsidiaries. The FRBB could exercise its power to restrict SHUSA from having a non-bank subsidiary that is engaged in any activity that, in the FRBB’s opinion, is unauthorized or constitutes an unsafe or unsound business practice, and could exercise its power to restrict us from engaging in any such activity. This power includes the authority to prohibit or limit the payment of dividends if, in the FRBB’s opinion, such payment would constitute an unsafe or unsound practice. Moreover, certain banks and bank holding companies, including SHUSA, are required to perform a stress test and submit a capital plan to the FRBB on an annual basis, and to receive a notice of non-objection, or approval, to the plan from the FRBB before taking capital actions, such as paying dividends, implementing common equity repurchase programs, or redeeming or repurchasing capital instruments. Any future suspension of our ability to pay dividends or other limitations placed on us by the FRBB, the ECB or any other regulator and additional costs associated with regulatory compliance could materially and adversely affect us and the trading price of our common stock.

For example, in 2014, 2015 and 2016, we were prohibited from paying dividends or taking other capital actions without the FRBB’s prior written approval due to the FRBB’s objections, based on qualitative concerns, to SHUSA’s capital plan submissions. Although we have paid cash dividends since 2017 and have implemented stock repurchase programs since 2018, there can be no assurance that other or similar restrictions on the taking of capital actions, including dividend payments and stock repurchases and redemptions, will not apply to us in the future. For more information, please see Part I, Item 1 – Business – Restrictions on Dividends and Other Capital Actions.

The FRBB, the ECB or any other regulator may also impose substantial fines and other penalties for violations that we may commit or disallow acquisitions or other activities we may contemplate, which may limit our future growth plans. These limitations could place us at a competitive disadvantage because some of our competitors are not subject to these limitations.

We are subject to enhanced prudential standards as a subsidiary of SHUSA, which could materially and adversely affect our business, financial condition and results of operations.
As a subsidiary of SHUSA, we are subject to certain enhanced prudential rules mandated by Section 165 of the Dodd-Frank Act. Among other requirements, these rules require SHUSA to maintain a sufficient quantity of highly liquid assets to survive a liquidity stress event and implement various liquidity-related corporate governance measures and imposes certain requirements, duties and qualifications for the risk committee and chief risk officers of SHUSA. SHUSA calculates its liquidity figures on a consolidated basis with certain of its subsidiaries, including us. As a result, our predicted performance under the liquidity stress event must be taken into account when SHUSA conducts its liquidity stress event analysis. Due to these requirements, we are required to have an increased amount of liquidity and will incur increased costs of funding and liquidity capacity, which could materially and adversely affect our business, financial condition and results of operations.





Our business, financial condition and results of operations may be materially and adversely affected upon our implementation of the capital requirements under the U.S. Basel III final rules.
SHUSA is governed by federal banking regulations relating to capital, referred to as the U.S. Basel III final rules, which subject SHUSA to minimum risk-based capital ratios and a capital conservation buffer above these minimum ratios. SHUSA calculates its capital figures on a consolidated basis with certain of its subsidiaries, including us. Failure to remain well-capitalized would result in restrictions on our ability to take capital actions, including dividend payments and stock repurchases and redemptions, and to pay discretionary bonuses to executive officers.

If SHUSA were to fail to satisfy regulatory capital requirements, SHUSA, together with its subsidiaries, including us, may become subject to informal or formal supervisory actions by the FRBB. If any of these were to occur, such actions could prevent us from successfully executing our business plan and could materially and adversely affect our business, financial condition and results of operations.

The Dodd-Frank Act, and its associated rules and guidance, and CFPB supervisory audits will likely continue to increase our regulatory compliance burden and associated costs.
The Dodd-Frank Act introduced a substantial number of reforms that continue to reshape the tenor and structure of regulations affecting the consumer finance industry, including us. In particular, the Dodd-Frank Act, among other things, created the CFPB, which is authorized to promulgate and enforce consumer protection regulations relating to financial products and services.
The CFPB continues to recommend that indirect vehicle lenders, a class that includes us, take steps to monitor and impose controls over dealer markup policies where dealers charge consumers higher interest rates as compensation for facilitating the loan, with the markup shared between the dealer and the lender. The CFPB has conducted in the past, and continues to conduct, supervisory audits of large providers of vehicle financing, including us, with respect to possible ECOA “disparate impact” credit discrimination in indirect vehicle finance and other related matters. The CFPB and the DOJ have continued to enter into consent orders, memoranda of understanding and settlements with multiple lenders pertaining to allegations of disparate impact regarding vehicle dealer markups, requiring consumer financing companies, including us, to revise their pricing and compensation systems to substantially reduce dealer discretion and other financial incentives to mark up interest rates and to pay restitution to borrowers as well as fines and penalties.
If the CFPB continues to enter into consent decrees with lenders on disparate impact claims and related matters, it could negatively impact the business of the affected lenders, and potentially the business of dealers and other lenders in the vehicle finance market. This impact on dealers and lenders could increase our regulatory compliance requirements and associated costs.
Unlike competitors that are banks, we are subject to the licensing and operational requirements of states and other jurisdiction, and our business would be adversely affected if we lost our licenses.
Because we are not a nationally-chartered depository institution, we do not benefit from exemptions to state loan servicing or debt collection licensing and regulatory requirements. To the extent that they exist, we must comply with state licensing and various operational compliance requirements in all 50 states and the District of Columbia. These include, among others, requirements regarding form and content of contracts, other documentation, collection practices and disclosures, and record keeping. We are sensitive to regulatory changes that may increase our costs through stricter licensing laws, disclosure laws or increased fees.
In addition, we are subject to periodic examinations by state and other regulators. The states that currently do not provide extensive regulation of our business may later choose to do so. The failure to comply with licensing or permit requirements and other local regulatory requirements could result in significant statutory civil and criminal penalties, monetary damages, attorneys’ fees and costs, possible review of licenses, and damage to reputation, brand and valued customer relationships.
We are subject to potential intervention by any of our regulators or supervisors.
As noted above, our business and operations are subject to increasingly significant rules and regulations applicable to conducting banking and financial services business. These apply to, among other things, financial reserves and financial reporting. These requirements are set by the relevant central banks and state and federal regulatory authorities that authorize, regulate and supervise us in the jurisdictions in which we operate.




In their supervisory roles, the regulators seek to maintain the safety and soundness of financial institutions and the financial system as a whole, with the aim of strengthening, but not guaranteeing, the protection of customers and the financial system. The supervisors’ continuing supervision of financial institutions is conducted through a variety of regulatory tools, including the collection of information by way of prudential examinations and requests, reports obtained from skilled persons, visits to firms and regular meetings with management to discuss issues such as performance, risk management and strategy. In general, these regulators have a more outcome-focused regulatory approach that involves more proactive enforcement and more punitive penalties for infringement. As a result, we face increased supervisory intrusion and scrutiny (resulting in increasing internal compliance costs and supervision fees), and in the event we fail to meet regulatory obligations or expectations we are likely to face more regulatory fines. Some of the regulators focus intensely on consumer protection and on conduct risk, and have stated that they will continue to do so. This has included a focus on the design and operation of products, the treatment of customers and the operation of markets.
Some of the laws in the jurisdictions in which we operate give the regulators the power to make temporary product intervention rules either to improve a firm’s systems and controls in relation to product design, product management and implementation, or to address problems identified with financial products. These problems may potentially cause significant detriment to consumers because of certain product features or governance flaws or distribution strategies. Such rules may prevent institutions from entering into product agreements with customers until such problems have been solved. Some of the regulatory regimes in the relevant jurisdictions in which we operate require us to be in compliance across all aspects of our business, including the training, authorization and supervision of personnel, systems, processes and documentation. If we fail to be compliant with such regulations, there likely would be an adverse impact on our business from sanctions, fines or other actions imposed by the regulatory authorities.
Adverse outcomes to current and future litigation against us may materially and adversely affect our business, financial condition and results of operations.
We are party to various litigation claims and legal proceedings. Refer to Note 11- “Commitments and Contingencies” in the accompanying financial statements. As a consumer finance company, we are subject to various consumer claims and litigation seeking damages and statutory penalties. Some litigation against us could take the form of class action complaints by consumers or shareholder derivative complaints, and we are party to multiple purported securities class action lawsuits and shareholder derivative complaints. As the assignee of loans originated by vehicle dealers, we also may be named as a co-defendant in lawsuits filed by consumers principally against vehicle dealers.
Customers of financial services institutions, including our customers, may seek redress for loss as a result of inaccuracies or misrepresentations made during the sale of a particular product or through incorrect application of the terms and conditions of a particular product. An adverse outcome in litigation related to these matters, any penalties imposed or compensation awarded and the costs of defending the litigation could harm our reputation or materially and adversely affect our business, financial condition and results of operations.
Negative publicity associated with litigation, governmental investigations, regulatory actions and other public statements could damage our reputation.
From time to time, there are negative media stories about us or the nonprime credit industry. These stories may follow the announcement of actual or threatened litigation or regulatory actions involving us or others in our industry. Our ability to attract consumers is highly dependent upon external perceptions of our level of service, trustworthiness, business practices and financial condition. Negative publicity about such matters, our alleged or actual practices, or our industry generally could materially and adversely affect our business, financial condition and results of operations, including our ability to retain and attract employees.
Changes in taxes and other assessments may adversely affect us.
The legislatures and tax authorities in the tax jurisdictions in which we operate regularly enact reforms to the tax and other assessment regimes to which we and our customers are subject. Such reforms include changes in the rate of assessments and, occasionally, enactment of temporary taxes, the proceeds of which are earmarked for designated governmental purposes. While the Tax Cuts and Jobs Act of 2017 had a positive impact on our net income for the year-ended 2017, the effects of any changes that result from enactment of future tax reforms cannot be quantified, and there can be no assurance that any such reforms would not materially and adversely affect our business, financial condition and results of operations.
Liquidity and Funding Risks




Our business, financial condition and results of operations could be materially and adversely affected if our access to funding is reduced.
We rely upon our ability to sell securities in the ABS market and upon our ability to access various credit facilities to fund our operations. The ABS market, along with credit markets in general, have experienced significant disruptions in the past, during which certain issuers have experienced increased risk premiums while there was a relatively lower level of investor demand for certain ABS (particularly those securities backed by nonprime collateral). Decreased demand for lower credit grade ABS could restrict our ability to access the ABS market for nonprime collateralized receivables. Also, regulatory reforms enacted under the Dodd-Frank Act generally require us to retain a minimum specified portion (5%) of the credit risk on assets collateralizing ABS issuances which could potentially reduce the amount of liquidity otherwise generally available through ABS programs. These and other adverse changes in our ABS program or in the ABS market generally, including rising interest rates, could materially adversely affect our ability to securitize loans on a timely basis or upon terms acceptable to us. This could increase our cost of funding, reduce our margins or delay issuing until investor demand improves. We also depend on various credit facilities to fund our future liquidity needs.
We continue to require a significant amount of liquidity to finance our volume of loan acquisitions and originations. We require borrowing capacity through credit facilities. The availability of these financing sources depends, in part, on our ability to forecast necessary levels of funding as well as on factors outside of our control, including regulatory capital treatment for unfunded bank lines of credit, the financial strength and strategic objectives of Santander and the other banks that participate in our credit facilities and the availability of bank liquidity in general. We may also experience the occurrence of events of default or breach of financial covenants, which could reduce our access to bank funding. In the event of a sudden or unexpected shortage of funds in the banking system, we cannot guarantee that these financing sources will continue to be available beyond the current maturity dates, on reasonable terms, or at all.
We are subject to general market conditions that affect issuers of ABS and other borrowers, and we could experience increased risk premiums or funding costs in the future. In addition, if the sources of funding described above are not available to us on a regular basis for any reason, we may have to curtail or suspend our loan acquisition and origination activities. Downsizing the scale of our business could materially and adversely affect our business, financial condition and results of operations.
Poor portfolio performance may trigger credit enhancement provisions in our revolving credit facilities or secured structured financings.
Our revolving credit facilities generally have net spread, delinquency and net loss ratio limits on the receivables pledged to each facility that, if exceeded, would potentially increase the level of credit enhancement requirements and/or redirect all excess cash to the credit providers. Generally, these limits are calculated based on the portfolio collateralizing the respective credit line; however, for certain of our warehouse facilities, delinquency and net loss ratios are calculated with respect to our serviced portfolio as a whole. Our facilities used to finance vehicle lease originations also have a residual loss ratio limitcalculated with respect to our serviced lease portfolio as a whole based on maturing leases returned to us.
The documents that govern certain secured structured financings also contain cumulative net loss ratio triggers on the receivables included in each securitization trust. If, at any measurement date, the cumulative net loss ratio were to exceed the specified limits, provisions of the financing agreements would increase the target level of credit enhancement for that financing and delay excess cash payments to the residual holder of the ABS, which is generally us. Excess cash flows, if any, from the facility would be used to fund the increased credit enhancement levels rather than being distributed to us. Once an impacted trust reaches the new requirement, we would return to receiving a residual distribution from the trust.
We apply financial leverage to our operations, which may materially adversely affect our business, financial condition and results of operations.
We currently apply financial leverage, pledging most of our assets to credit facilities and securitization trusts, and we intend to continue to apply financial leverage in our retail lending operations. Our debt-to-assets ratio is 80.1% as of December 31, 2019. Although our total borrowings capacity is defined in our lending agreements, we may change our target borrowing levels at any time. Incurring substantial debt subjects us to the risk that our cash flow from operations may be insufficient to service our outstanding debt.
Our indebtedness and other obligations are significant, impose restrictions on our business and could materially and adversely affect our business and ability to react to changes in the economy or our industry.




We have a significant amount of indebtedness. At December 31, 2019 and 2018, we had approximately $39.2 billion and $34.9 billion, respectively, in principal amount of indebtedness outstanding (including $33.5 billion and $31.4 billion, respectively, in secured indebtedness). Interest expense on our indebtedness constituted 22% of our total net finance and other interest income, net of leased vehicle expense, for the year ended December 31, 2019.
Our debt reduces operational flexibility and creates default risks. Our revolving credit facilities contain a borrowing base or advance rate formula that requires us to pledge finance contracts in excess of the amounts that we can borrow under the facilities. Accordingly, increases in delinquencies or defaults resulting from weakened economic conditions would require us to pledge additional finance contracts to support the same borrowing levels and may cause us to be unable to securitize loans to the extent we desire. These outcomes could materially and adversely affect our business, financial condition and results of operations, including our liquidity.
Additionally, the credit facilities generally contain various covenants requiring, in certain cases, minimum financial ratios, asset quality and portfolio performance ratios (portfolio net loss and delinquency ratios, and pool level cumulative net loss ratios), as well as limits on deferral levels. Generally, these limits are calculated based on the portfolio collateralizing the respective line; however, for certain of our third-party credit facilities, delinquency and net loss ratios are calculated with respect to our serviced portfolio as a whole. Covenants in the agreements governing our debts may also limit our ability to:
• incur or guarantee additional indebtedness;
• purchase large loan portfolios in bulk;
• sell assets, including our loan portfolio or the capital stock of our subsidiaries;
• enter into transactions with affiliates;
• create or incur liens; and
• consolidate, merge, sell or otherwise dispose of all or substantially all of our assets.

Additionally, certain of our credit facilities contain minimum tangible net worth requirements, and certain of our credit facilities contain covenants that require timely filing of periodic reports with the SEC. Failure to meet any of these covenants, or to obtain a waiver for any such failure, could result in an event of default under these agreements. If an event of default occurs under these agreements, potential actions lenders have on certain debt agreements include declaring all amounts outstanding under these agreements to be immediately due and payable, enforcing their interests against collateral pledged under these agreements, restricting our ability to obtain additional borrowings under these agreements and/or removing us as servicer. Such an event of default could materially and adversely affect our business, financial condition and results of operations, including our liquidity.
If our debt service obligations increase, whether due to the increased cost of existing indebtedness or the incurrence of additional indebtedness, we may be required to dedicate a significant portion of our cash flow from operations to the payment of principal of, and interest on, our indebtedness, which would reduce the funds available for other purposes. Our indebtedness also could limit our ability to withstand competitive pressures and reduce our flexibility in responding to changing business and economic conditions.
In addition, certain of our funding arrangements may require us to make payments to third parties if losses exceed certain thresholds, including, for example, certain of our flow agreements and arrangements with certain third-party loan originators of loans that we purchase on a periodic basis.
Credit Risks
Our business, financial condition, liquidity and results of operations depend on the credit performance of our loans.
As of December 31, 2019, more than 78% of our vehicle consumer loans are nonprime receivables with obligors who may not qualify for conventional consumer finance products as a result of, among other things, a lack of or adverse credit history, low income levels and/or the inability to provide adequate down payments. These loans experience higher default rates than a portfolio of obligations of prime obligors. In the event of a default on a vehicle loan, generally the most practical alternative for recourse by the lender is repossession of the financed vehicle, although the collateral value of the vehicle usually does not cover the outstanding account balance and costs of recovery. Repossessions and foreclosure sales that do not yield sufficient proceeds to repay the receivables in full could result in losses on those receivables.
We are exposed to geographic customer concentration risk. As of December 31, 2019, borrowers on the Company’s retail installment contracts held for investment are located in Texas (17%), Florida (11%), California (9%), Georgia (6%) and other states each individually representing less than 5% of the Company’s total portfolio. An economic downturn or catastrophic




event that disproportionately affects certain geographic regions could materially and adversely affect our business, financial condition and results of operations, including the performance of our loan portfolio.
Our allowance for credit losses and impairments may prove to be insufficient to absorb probable losses inherent in our loan portfolio.
We maintain an allowance for credit losses, established through a provision for credit losses charged to expense, that we believe is appropriate to provide for probable losses inherent in our originated loan portfolio. The determination of the appropriate level of the allowance for credit losses necessarily involves a high degree of subjectivity and requires us to make significant estimates of current credit risks and future trends using existing quantitative and qualitative information, all of which are subject to material changes.
For receivables portfolios purchased from other lenders at a discount to the aggregate principal balance of the receivables, the portion of the discount that was attributable to credit deterioration since origination of the loans is recorded as a nonaccretable difference. Any deterioration in the performance of the purchased portfolios after acquisition results in an incremental allowance. The determination of the appropriate level of the allowance for credit losses and nonaccretable difference for portfolios purchased from other lenders necessarily involves a high degree of subjectivity and requires us to make significant estimates of current credit risks and future trends, all of which are subject to change. Changes in economic conditions affecting borrowers, new information regarding our loans, and other factors, both within and outside of our control, may require an increase in the allowance for credit losses. Furthermore, growth in our loan portfolio generally would lead to an increase in the provision for credit losses. In addition, if net charge-offs in future periods exceed the allowance for credit losses, we will need to make additional provisions to increase the allowance. There is no precisely accurate method for predicting credit losses, and we cannot provide assurance that our current or future credit loss allowance will be sufficient to cover actual losses.
The process for determining our allowance for credit losses is complex, and we may from time to time make changes to our process for determining our allowance for credit losses. In addition, regulatory agencies periodically review our allowance for credit losses, as well as our methodology for calculating our allowance for credit losses and may require an increase in the provision for loan losses or the recognition of additional loan charge-offs, based on judgments different than those of management. Changes that we make to enhance our process for determining our allowance for credit losses may lead to an increase in our allowance for credit losses. Any increase in our allowance for credit losses will result in a decrease in net income and capital, and may have a material adverse effect on us. Material changes to our methodology for determining our allowance for loan losses could result in the need to restate our financial statements or fines, penalties, potential regulatory action and damage to our reputation.
In addition, refer to Note 1 "Description of Business, Basis of Presentation, and Significant Accounting Policies and Practices" to the accompanying financial statements for information regarding impact of the FASB’s ASU 2016-13, Financial Instruments - Credit Losses (Topic 326), Measurement of Credit Losses on Financial Instruments, to our allowance for credit losses in 2020.
Market Risks
Adverse macroeconomic conditions in the United States and worldwide may materially and adversely affect our business, financial condition and results of operations.
We are subject to changes in macroeconomic conditions that are beyond our control, and the macroeconomic environment remains susceptible to global events and volatility. A significant deterioration in economic conditions in the United States or worldwide could materially and adversely affect our business, financial condition and results of operations, including periods of slow economic growth; inflation and unemployment rates; changes in the availability of consumer credit and other factors that impact consumer confidence, demand for credit, payment patterns, bankruptcies or disposable income; natural disasters, acts of war, terrorist attacks and the escalation of military activity; confidence in financial markets; the availability and cost of capital; interest rates and commodity prices (including gasoline prices); and geopolitical matters.
Some of the risks we face as a result of changes in these and other economic factors include the following:
Loss rates could increase. Our balance sheet consists of predominantly nonprime consumers, who are associated with higher-than-average delinquency rates. The actual rates of delinquencies, defaults, repossessions and losses from nonprime loans could be more dramatically affected by a general economic downturn than other loans.
Consumer demand for, and the value of, new and used vehicles and other consumer products securing outstanding accounts could decrease, including as a result of technological advancements or changes to trends in the automobile




industry such as new autonomous driving technologies or car- and ride-sharing programs. Decreased demand would weaken collateral coverage and increase the amount of losses in the event of default.
Servicing costs could increase without a corresponding increase in our finance charge income.
Our compliance costs may increase as a result of increased regulation enacted in response to deterioration in economic conditions.
Dealership closures and decreases in sales and loan volume by our existing vehicle dealer base may occur, which could result in the reduction in scale of our business.
Financial market instability and volatility could negatively affect our liquidity and funding costs.

Changes in interest rates may adversely impact our profitability and risk profile.
Like other consumer finance companies, our profitability may be directly affected by interest rate levels and fluctuations in interest rates. As interest rates change, our gross interest rate spread on originations either increases or decreases because the rates charged on the contracts originated or purchased from dealers are limited by market and competitive conditions, restricting our ability to pass on increased interest costs to the consumer.
After a period of rising interest rate environment, during the years of 2016-2018, the Federal Reserve decreased interest rates multiple times in 2019, reversing most of the interest rate increases made during 2018. Among the reasons presented by the Federal Open Market Committee for the interest rates cut are the concerns about slowing global growth and trade war and their impact on the United States economy, which has remained this year with low levels of unemployment rates and a persistent economy growth.
The Company relies on different source of funds, fixed rate and floating rate funding. For the floating rate funding, if interest rates move upward, net interest income can decrease because of the repricing of funds at a higher rate. For that purpose, we enter in derivative transactions for hedging purposes to mitigate or reduce the impact of the incremental interest rates. Additionally, although the majority of our borrowers are nonprime and are not highly sensitive to interest rate movement, increases in interest rates may reduce the volume of loans we originate. While we monitor the interest rate environment and employ hedging strategies designed to mitigate the impact of increased interest rates, we cannot provide assurance that hedging strategies will fully mitigate the impact of changes in interest rates.
Uncertainty regarding LIBOR may adversely affect our business
The UK Financial Conduct Authority, which regulates LIBOR, announced in July 2017 that it will no longer persuade or require banks to submit rates for the calculation of LIBOR after 2021. This announcement has resulted in uncertainty about the future of LIBOR and other rates used as interest rate “benchmarks,” and suggests that the continuation of LIBOR on the current basis will not be guaranteed after 2021, and that LIBOR could be discontinued or modified by 2021.

Several international working groups are focused on transition plans and alternative contract language seeking to address potential market disruption that could arise from the replacement of LIBOR with a new reference rate. For example, in the U.S., the Alternative Reference Rates Committee, a group convened by the Federal Reserve Board and the Federal Reserve Bank of New York and comprised of private sector entities, banking regulators and other financial regulators, including the SEC, has identified the Secured Overnight Financing Rate (“SOFR”) as its preferred alternative for LIBOR. SOFR is a measure of the cost of borrowing cash overnight, collateralized by U.S. Treasury securities, and is based on observable U.S. Treasury-backed repurchase transactions. In addition, ISDA is working to develop alternative contract language applicable in the event of LIBOR’s discontinuation that could apply to derivatives entered into on ISDA documentation. Separately, the SEC issued a statement in July 2019 encouraging market participants to focus on managing the transition from LIBOR prior to 2021 to avoid business and market disruptions, including incorporating fallback language in contracts in the event LIBOR is unavailable and proactive negotiations with counterparties to existing contracts that utilize LIBOR as a reference rate.

While we have begun the process of identifying existing contracts that extend past 2021 to determine their exposure to LIBOR and including provisions specifying a method for transitioning from LIBOR to an alternative benchmark rate, there can be no assurance that we and other market participants will be adequately prepared for an actual discontinuation of LIBOR, or of the timing of the adoption and degree of integration of alternative reference rates in financial markets relevant to us. If LIBOR ceases to exist, or if new methods of calculating LIBOR are established, interest rates on our loans, deposits, derivatives and other financial instruments tied to LIBOR, as well as revenue and expenses associated with those financial instruments, may be adversely affected, and financial markets relevant to us could be disrupted.

Even if financial instruments are transitioned to alternative reference rates successfully, the new reference rates are likely to differ from the previous reference rates, and the value and return on those instruments could be adversely impacted. We could




also be subject to increased costs due to paying higher interest rates on our existing financial instruments. We could incur legal risks in the event of such changes, as renegotiation and changes to documentation for new and existing transactions may be required, especially if parties to an instrument cannot agree on how to effect the transition. We could also incur further operational risks due to the potential need to adapt information technology systems, trade reporting infrastructure, and operational processes and controls, including models and hedging strategies.

In addition, it is possible that LIBOR will perform differently in the period leading up to its discontinuation than in the past if LIBOR quotes will become unavailable prior to 2021. This could result, for example, if a sufficient number of banks decline to make submissions to the LIBOR administrator. Interest rates could be higher or lower than they would have been if LIBOR was available in the current form and in these scenarios, risks associated with the transition away from LIBOR would be accelerated for us and the rest of the financial industry.

Our business, financial condition and results of operations could be materially and adversely affected if used-vehicle values decline, resulting in lower residual values of our vehicle leases and lower recoveries in sales of repossessed vehicles.
General economic conditions, the supply of off-lease and other used vehicles to be sold, new vehicle market prices and marketing programs, vehicle brand image and strength, perceived vehicle quality, general consumer preference and confidence levels, tariff policy, seasonality, and overall price and price volatility of gasoline or diesel fuel, among other factors, heavily influence used-vehicle values and thus the residual value of our leased vehicles and the amount we recover in remarketing repossessed vehicles. Our financial results are sensitive to used-vehicle values as leases continue to become a larger part of our business.
Our expectation of the residual value of a leased vehicle is a critical input in determining the amount of the lease payments at the inception of a lease contract. Our lease customers are responsible only for any deviation from expected residual value that is caused by excess mileage or excess wear and tear, while we retain the obligation to absorb any general market changes in the value of the vehicle. Therefore, our operating lease expense is increased when we have to take an impairment on our residual values or when the realized residual value of a vehicle at lease termination is less than the expected residual value for the vehicle at lease inception. In addition, the timeliness, effectiveness, and quality of our remarketing of off-lease vehicles affects the net proceeds realized from the vehicle sales. Lower used-vehicle values can reduce the amount we can recover when remarketing repossessed vehicles that serve as collateral on the underlying loans.
Used-vehicle values may decline in the future, and such declines in used-vehicle values could materially and adversely affect our business, financial condition and results of operations.
We are subject to market, operational and other related risks associated with our derivative transactions that could materially and adversely affect our business, financial condition and results of operations.
We enter into derivative transactions for economic hedging purposes. We are subject to market and operational risks associated with these transactions, including basis risk, the risk of loss associated with variations in the spread between the asset yield and the funding and/or hedge cost, credit or default risk, the risk of insolvency, or other inability of the counterparty to a particular transaction to perform its obligations thereunder, including providing sufficient collateral. Additionally, certain of our derivative agreements may require us to post collateral when the fair value of the derivative is negative. Our ability to adequately monitor, analyze and report derivative transactions continues to depend, to a great extent, on our information technology systems.
Technology Risks

Our information technology may not support our future volumes and business strategies.

We rely on our proprietary software, commercial systems and third parties to continuously adapt our products and services to evolving consumer behavior, changing vehicle finance and consumer loan products and third party purchaser requirements. We employ engineers, product managers, designers, analysts and technical specialists to ensure that our technology and digital capabilities remain competitive. However, due to the continued rapid changes in technology, and potential for digital market disruptors to augment consumer digital behaviors, there can be no assurance that our technology solutions will continue to be adequate for our business or provide a competitive advantage.
Our technology platforms, underlying infrastructure and infrastructure of integrated third-party services are important to our operating activities and any high severity incidents or outages could disrupt our ability to process loan applications, originate loans or service our existing loan portfolios, which could materially and adversely affect our operating activities. Outages may be caused by unforeseen catastrophic events, including natural disasters, terrorist attacks, large-scale power outages, software or hardware defects, computer viruses, cyber-attacks, external or internal security breaches, acts of vandalism, misplaced or lost data, programming or human errors, or other similar events. Although we maintain, and regularly assess the adequacy of, a business continuity plan and have designed our infrastructure for high availability to mitigate the risk of such events, we cannot be certain that our plan will function as intended, or otherwise resolve or compensate for such effects. Such a failure in business


continuity, if and when experienced, may materially and adversely affect our business, financial condition and results of operations, including our ability to support and service our customer base.
A successful security breach or a cyber-attack could materially and adversely affect our business, financial condition and results of operations.

In the normal course of business as a consumer finance company, we collect, process and retain sensitive and confidential consumer information and may, subject to applicable law share that information with our third-party service providers. This information is valuable to cyber-criminals and threat actors. Despite the security measures we have in place, our facilities and systems, and those of third-party service providers could be vulnerable to external or internal security breaches, acts of vandalism, computer viruses, misplaced or lost data, programming or human errors or other similar events. A security breach or cyber-attack of our computer systems could interrupt or damage our operations or harm our reputation. If third parties or our employees are able to penetrate our network security or otherwise misappropriate our customers’ personal information or contract information, or if we give third parties or our employees improper access to consumers’ personal information or contract information, we could be subject to liability. This liability could include investigations, fines or penalties imposed by




state or federal regulatory agencies or other government or self-regulatory bodies, including the loss of necessary permits or licenses. This liability could also include identity theft or other similar fraud-related claims, claims for other misuses, or losses of personal information, including for unauthorized marketing purposes or claims alleging misrepresentation of our privacy and data security practices.

We rely on encryption and authentication technology licensed from third parties to provide the security and authentication necessary to effect secure online transmission of confidential consumer information. Advances in computer capabilities new discoveries in the field of cryptography, or other events or developments may result in a compromise or breach of the algorithms that we use to protect sensitive consumer transaction data. A party who is able to circumvent our security measures could misappropriate proprietary information or cause interruptions in our operations. We may be required to expend capital and other resources to protect against such security breaches or cyber-attacks, or to alleviate problems caused by such breaches or attacks.

We have seen in recent years computer systems of companies and organizations being targeted, not only by cyber criminals, but also by activists and rogue states. We have been and continue to be subject to a range of cyber-attacks, such as denial of service, malware and phishing. Cyber-attacks could give rise to the loss of significant amounts of customer data and other sensitive information, as well as significant levels of liquid assets (including cash). In addition, cyber-attacks could give rise to the disablement of our information technology systems used to service our customers. As attempted attacks continue to evolve in scope and sophistication, we may incur increased insurance premiums or significant costs in our attempt to modify or enhance our protective measures against such attacks, or to investigate or remediate any vulnerability or resulting breach, or in communicating cyber-attacks to our customers. If we fail to effectively manage our cyber-security risk by failing to update our systems and processes in response to new threats, this could harm our reputation and materially and adversely affect our business, financial condition and results of operations through the payment of customer compensation, regulatory penalties and fines and/or through the loss of assets.
Further, successful cyber-attacks of other market participants, whether or not we are impacted, could lead to a general loss of customer confidence that could negatively affect us, including harming the market perception of the effectiveness of our security measures or the financial system in general.

We manageare subject to many industry-specific and hold confidential personal information of customers in the ordinary course of our business. Although we have procedures and controls to safeguard personal information in our possession, unauthorized disclosures could subject us to legal actions and administrative sanctions, as well as damages that could materially and adversely affect our business, financial condition and results of operations.non-specific privacy laws. Further, our business is exposed to risk from potential non-compliance with policies, employee misconduct or negligence and fraud, which could result in regulatory sanctions and serious reputational or financial harm. It is not always possible to deter or prevent employee misconduct,misconduct; and the precautions we take to detect and prevent this activity may not always be effective. In addition, we may be required to report events related to information security issues (including any cyber-security issues), events where customer information may be compromised, unauthorized access and other security breaches, to the relevant regulatory authorities. Any material disruption or slowdown of our systems could cause information, including data related to customer requests, to be lost or to be delivered to our clients with delays or errors, which could reduce demand for our services and products and could materially and adversely affect us.

Our information technology platforms may not support our future volumes and business strategies.
We rely on our proprietary software, commercial systems and third parties to continuously adapt our products and services to evolving consumer behavior, changing vehicle finance and consumer loan products and third-party purchaser requirements. We employ engineers, product managers, designers, analysts and technical specialists to ensure that our technology and digital capabilities remain competitive. However, due to the continued rapid changes in technology, and potential for digital market disruptors to augment consumer digital behaviors, there can be no assurance that our technology solutions will continue to be adequate for our business or provide a competitive advantage.
Our technology platforms, underlying infrastructure and infrastructure of integrated third-party services are important to our operating activities, and any high-severity incidents or outages could disrupt our ability to process loan applications, originate loans or service our existing loan portfolios, which could materially and adversely affect our operating activities. We also rely on our technology platforms to process transaction information and produce financial reports. Outages may be caused by unforeseen catastrophic events, including natural disasters, terrorist attacks, large-scale power outages, software or hardware defects, computer viruses, cyber-attacks, external or internal security breaches, acts of vandalism, misplaced or lost data, programming or human errors, or other similar events. Although we maintain, and regularly assess the adequacy of, a business continuity plan and have designed our infrastructure for high availability to mitigate the risk of such events, we cannot be certain that our plan will function as intended, or otherwise resolve or compensate for such effects. Such a failure in business continuity, if and when experienced, may materially and adversely affect our business, financial condition and results of operations, including our ability to support and service our customer base and produce financial reports.




Our technology platforms may not be adequate for our business or provide a competitive advantage.
Due to the continued rapid changes in technology, including in the consumer finance industry, and potential for digital market disruptors to augment consumer digital behaviors, there can be no assurance that our technology platforms will be adequate for our business or provide a competitive advantage. Additionally, we may not be able to effectively implement new technology-driven products and services as quickly as some of our competitors or be successful in marketing these products and services to our customers. Failure to successfully keep pace with technological change affecting the consumer financing industry could harm our ability to compete with our competitors and materially and adversely affect our business, financial condition and results of operations.
Financial Reporting and Control Risks

We are required to make significant estimates and assumptions in the preparation of our financial statements, and our estimates and assumptions may not be accurate. We also rely on pricing, accounting, risk management and other models which may fail to accurately predict outcomes.



The preparation of our consolidated financial statements in conformity with U.S. GAAP requires our management to make significant estimates and assumptions that affect the reported amounts of assets and liabilities, and disclosures of contingent assets and liabilities, at the date of the consolidated financial statements, and the reported amounts of income and expense during the reporting periods. We also use estimates and assumptions in determining the residual values of leased vehicles. Critical estimates are made by management in determining, among other things, the allowance for credit losses, amounts of impairment and valuation of income taxes. The process we use to estimate losses inherent in our credit exposure requires complex judgments, including forecasts of economic conditions and how those economic conditions might impair the ability of our borrowers to repay their loans. The degree of uncertainty concerning economic conditions may adversely affect the accuracy of our estimates, which may, in turn, impact the reliability of the process and the quality of our assets. If our underlying estimates and assumptions prove to be incorrect, our financial condition and results of operations may be materially and adversely affected.

We use models in various aspects of our business, including for pricing our extensions of credit, accounting determinations, risk management and other purposes and to assist with certain business decisions, and these models rely on many estimates and assumptions. The estimates and assumptions embedded in our models may prove to be inaccurate and furthermore our models may include deficiencies such as errors in coding or formulas, incorrect input or gathering of data, insufficient control over model changes and use of models other than for their intended purposes. If our models fail to accurately predict outcomes, we may not make appropriate business or financial decisions which could materially and adversely affect our financial condition and results of operations, including our capitalization and our relationships with regulators, customers and counterparties.

Furthermore, the Financial Accounting Standards Board, the SEC or other regulatory bodies may change the financial accounting and reporting standards to which we are subject, including those related to assumptions and estimates we use to prepare our financial statements. These changes may occur in ways we cannot predict and may impact our financial statements.
Lapses in internal controls, including internal control over financial reporting, could materially and adversely affect our business, financial condition and results of operations, including our liquidity and reputation.
We have previously identified control deficienciesmaterial weaknesses in the controls around our financial reporting process, that constitute material weaknesses and for which remediation is still in process as of December 31, 2017. These control deficiencies contributed to the restatement of the auditedpreviously filed consolidated financial statements in our previously filed Annual Report on Form 10-K for the year ended December 31, 2015. See Part II, Item 9A, Controls and Procedures in this Annual Report on Form 10-K.

Asstatements. Though we consider all of the filing of this Annual Report on Form 10-K, our management has completed the implementation of remediation efforts related to six of the nine previously identified material weakness and considers them remediated. In addition, the Company is currently working to remediate the remaining threethese material weaknesses including assessing the need for additional remediation steps and implementing additional measures to remediate the underlying causes that gave rise to the material weaknesses. The Company is committed to maintaining a strong internal control environment and to ensure that a proper, consistent tone is communicated throughout the organization, including the expectation that previously existing deficiencies will be remediated, through implementation of processes and controls to ensure strict compliance with U.S. GAAP.

However, there can be no assurance that we will be able to fully remediate our existing material weaknesses. Further, there can be no assurance that we will not suffer other material weaknesses in the future. If we fail to remediate these material weaknesses or fail to otherwise maintain effective internal controls over financial reporting in the future, such failure could result in aother material misstatementmisstatements of our annual or quarterly financial statements that would not be prevented or detected on a timely basis and which could cause investors and other users to lose confidence in our financial statements, limit our ability to raise capital and have a negative effect on the trading price of our common stock. Additionally, failure to remediate the material weaknesses or otherwise failing to maintain effective internal controls over financial reporting may materially and adversely affect our business, financial condition and results of operations, and could impair our ability to timely file our periodic reports with the SEC, subject us to additional litigation and regulatory actions and cause us to incur substantial additional costs in future periods relating to the implementation of remedial measures.

Internal control over financial reporting may not prevent or detect all errors or acts of fraud.

We maintain disclosure controls and procedures designed to ensure that we timely report information as specified in the rules and regulations of the SEC. We also maintain a system of internal control over financial reporting. However, these controls may not achieve, and in some cases have not achieved, their intended objectives. Control processes that involve human diligence and




compliance, such as our disclosure controls and procedures and internal control over financial reporting, are subject to lapses in judgment and breakdowns resulting from human failures. Controls can also be circumvented by collusion or improper management override of such controls. Because of such limitations, there are risks that material misstatements due to error or


fraud may not be prevented or detected, and that information may not be reported on a timely basis. The failure of our controls to be effective could materially and adversely affect our business, financial condition and results of operations, including the market for our common stock, and could subject us to regulatory scrutiny and penalties.

We have previously identified material weaknesses in internal control over financial reporting, for which remediation is still in process as of December 31, 2017. Certainand certain of these material weaknesses involved the design of controls and failure of controls to operate effectively, resulting in misstatements in our publiclypreviously filed public financial statements. As a result, we restated the audited consolidated financial statements in our Annual Report on Form 10-K for the year ended December 31, 2015 and the unaudited financial statements included in certain of our previously filed Quarterly Reports on Form 10-Q. As of the filing of this Annual Report on Form 10-K, our management has completed the implementation of remediation efforts related to six of the nine previously identified material weakness and considers them remediated. In addition, the Company is currently working to remediate the remaining three material weaknesses.

If we are unable to effectively remediate and adequately manage our internal controlscontrol over financial reporting in the future, we may be unable to produce accurate or timely financial information. As a result, we may be unable to meet our ongoing reporting obligations or comply with applicable legal requirements, which could lead to the imposition of sanctions or further investigation by regulatory authorities. Any such action or other negative results caused by our inability to meet our reporting requirements or comply with legal and regulatory requirements could lead investors and other users to lose confidence in our financial data and could adversely affect our business and the trading price of our common stock. Significant deficiencies or material weaknesses in our internal controls over financial reporting could also reduce our ability to obtain financing or could increase the cost of any financing we obtain.

Failure to timely satisfy obligations associated with being a public company may have adverse regulatory, economic and reputational consequences.

As a public company, we are required to prepare and file periodic reports containing our consolidated financial statements with the SEC, prepare and distribute other stockholder communications in compliance with our obligations under the federal securities laws and applicable stock exchange rules, evaluate and maintain our system of internal control over financial reporting, and report on management’s assessment thereof, in compliance with the requirements of Section 404 of the Sarbanes-Oxley Act and the related rules and regulations of the SEC and the Public Company Accounting Oversight Board (PCAOB); involve and retain outside legal counsel and accountants in connection with the activities listed above; maintain an investor relations function; and maintain internal policies, including those relating to disclosure controls and procedures.

We have previously failed to file our periodic reports timely with the SEC, including our Annual Report on Form 10-K for the fiscal year ended December 31, 2015 and our Quarterly Report on Form 10-Q for the period ended June 30, 2016, which resulted in a twelve-month suspension of our eligibility to use Form S-3 registration statements. Failure to file our periodic reports timely with the SEC or to otherwise comply with our obligations associated with being a public company may result in similar or other more significant adverse regulatory, economic and reputational consequences.
Risks and Other Considerations Related to ourOur Common Stock

So long as SHUSA controls us, our other stockholders will have limited ability to influence matters requiring stockholder approval, and Santander’s interest may conflict with the interests of our other stockholders.
As discussed above, Santander, through SHUSA, has significant influence over us, including control over decisions that require the approval of stockholders, which could limit yourother stockholders’ ability to influence the outcome of key transactions, including a change of control.
SHUSA currently owns approximately 68.1%72.4% of our common stock and accordingly, has significant influence over us, including and pursuantis a party to the terms of a shareholdersshareholder agreement that was entered into amongbetween us and certain of our shareholders including(Shareholder Agreement). Accordingly, SHUSA (the Shareholders Agreement).has significant influence over us. Pursuant to the Shareholders Agreement, SHUSA has the right to nominate a majority of our directors so long as minimum share ownership thresholds are maintained. The CEO of SHUSA is also our CEO. Further, because SHUSA owns a majority of our common stock, it has the power to elect our entire Board. Through our Board, and through functional reporting lines of SHUSA and SCour management, SHUSA controls our policies and operations, including, among other things, the appointment of management, future issuances of our common stock or other securities, the payment of dividends, if any, on our common stock, the incurrence of debt by us and the entry into extraordinary transactions.

If SHUSA and/or Santander owned 80% or more of our common stock, the Company could be consolidated with SHUSA and
Santander for tax filing and capital planning purposes, which would provide SHUSA and Santander with certain benefits. Among other things, tax consolidation would (1) facilitate certain offsets of the Company's taxable income, (2) eliminate the double taxation of dividends from the Company, and (3) trigger a release into SHUSA's income of the deferred tax liability established with respect to its ownership of the Company. In addition, SHUSA and Santander would recognize a larger percentage of our net income as its ownership increases and would likely realize an improvement in capital ratios.

Additionally, SHUSA may elect not to permit us to undertake certain actions or activities if SHUSA were to determine that such actions or activities could or would be viewed negatively byhave negative regulatory implications to the FRBB Company, SHUSA, and/or other regulators.Santander.





In addition,

Further, the Shareholders Agreement provides the directors nominated by SHUSA with approval rights over certain specific material actions taken by us so long as minimum share ownership thresholds are maintained. These material actions include changes in material accounting policies, changes in material tax policies or positions and changes in our principal line of business.
The interests of SHUSA may conflict with the interests of our other stockholders. SHUSA’s influence and control over us may cause us to take actions that our other stockholders do not view as beneficial to them. In such circumstances, the market price of our common stock could be adversely affected. In addition, the existence of a controlling stockholder may have the effect of making it more difficult for a third party to acquire us, or may discourage a third party from seeking to acquire us.
Certain provisions of our amended and restated certificate of incorporation, and amended and restated bylaws, have anti-takeoveranti­takeover effects, which could limit the price investors might be willing to pay in the future for our common stock. In addition, Delaware law may inhibit takeovers of us and could limit our ability to engage in certain strategic transactions our Board believes would be in the best interests of stockholders.
Certain provisions of our amended and restated certificate of incorporation, and amended and restated bylaws, could discourage unsolicited takeover proposals that stockholders might consider to be in their best interests. Among other things, our amended and restated certificate of incorporation, and amended and restated bylaws, include provisions that:
do not permit cumulative voting in the election of directors, which would otherwise allow less than a majority of stockholders to elect director candidates;
limit the ability of our stockholders to nominate candidates for election to our Board;
authorize the issuance of “blank check” preferred stock without any need for action by stockholders;
limit the ability of stockholders to call special meetings of stockholders or to act by written consent in lieu of a meeting; and
establish advance notice requirements for nominations for election to our Board or for proposing matters that may be acted on by stockholders at stockholder meetings.

The foregoing factors, as well as the significant common stock ownership by SHUSA, could impede a merger, takeover, or other business combination, or discourage a potential investor from making a tender offer for our common stock, which, under certain circumstances, could reduce the market value of our common stock.

In addition, Section 203 of the Delaware General Corporation Law (DGCL) generally affects the ability of an “interested stockholder” to engage in certain business combinations, including mergers, consolidations, or acquisitions of additional shares, for a period of three years following the time that the stockholder becomes an “interested"interested stockholder. An “interested stockholder” is defined to include persons owning directly or indirectly 15% or more of the outstanding voting stock of a corporation. We elected in our amended and restated certificate of incorporation not to be subject to Section 203 of the DGCL. However, our amended and restated certificate of incorporation contains provisions that have the same effect as Section 203, except that they provide that each of SHUSA and its successors and affiliates and certain of its direct transferees are not deemed to be “interested stockholders,” and, accordingly, are not subject to such restrictions as long as itSHUSA and its affiliates own at least 10% of our outstanding shares of common stock.
We are a “controlled company” within the meaning of the NYSE rules and, as a result, qualify for, and rely on, exemptions from certain corporate governance requirements. You willOur stockholders do not have the same protections afforded to stockholders of companies that are subject to such requirements.
SHUSA owns a majority of the voting power of our outstanding common stock. As a result, we qualify as a “controlled company” within the meaning of the NYSE corporate governance standards. As a controlled company, we have elected to be exempt from certain NYSE corporate governance requirements, including the requirements:
that a majority of our Board consist of independent directors;
that our executive committee (which has the responsibilities under its charter of a nominating and governance committee) be composed entirely of independent directors; and
that we have a compensation committee composed entirely of independent directors.

We have not elected to be exempt from certain other NYSE corporate governance requirements, including the requirementrequirements that a majority of our board consists of independent directors and we have a compensation committee with a written charter addressing the committee'scommittee’s purpose and responsibilities. If we elect to be exempt from this or other NYSE corporate




governance requirements, which we have done at times, our stockholders would not have the same protections afforded to stockholders of companies that are subject to these NYSE corporate governance requirements.



ITEM 1B.UNRESOLVED STAFF COMMENTS

ITEM 1B. UNRESOLVED STAFF COMMENTS

None.
ITEM 2. PROPERTIES
The Company currently has the following open comment letters from the Division of Corporation Finance of the SEC;

1.Comment letter on Form 10-K for the fiscal year ended December 31, 2014, as filed on March 2, 2015, and Form 10-Q for the quarter ended September 30, 2015, as filed on October 29, 2015, with respect to estimating its credit loss allowance, including the removal of seasonality and the increase in TDR impairment during the quarterly period ended September 30, 2015, as well as certain TDR disclosures in such filings.

2.Comment letter on Form 10-K for the fiscal year ended December 31, 2016, as filed on February 28, 2017 and Form 10-Q for the quarter ended June 30, 2017, as filed on August 2, 2017, with respect to certain clarifications in our disclosures in the filings.
ITEM 2.PROPERTIES
The Company'sCompany’s corporate headquarterheadquarters is located in Dallas, Texas, where it leases approximately 373,000 square feet of office and operations space pursuant to a lease agreement expiring in 2026. The Company also leases a total of 482,000 square feet servicing facilities and operations space which includes;
a 200,000 square foot servicing facility in North Richland Hills, Texas,
a 117,000 square foot servicing facility in Mesa, Arizona,
a 73,000 square foot servicing facility in Lewisville, Texas,
a 43,000 and an adjacent 21,000 square foot servicing facility in Englewood, Colorado,
a 21,000 square foot servicing facility in San Juan, Puerto Rico,
a 1,000 square foot operation in Richardson, Texas,
a 3,000 square foot operations facility in Denton, Texas,
a 2,000 square foot operations facility in Costa Mesa, California, and
a 1,000 square foot operations facility in Aurora, Colorado.
a 200,000 square foot servicing facility in North Richland Hills, Texas,
a 117,000 square foot servicing facility in Mesa, Arizona,
a 43,000 square foot and an adjacent 21,000 square foot servicing facility in Centennial, Colorado,
a 21,000 square foot servicing facility in San Juan, Puerto Rico,
a 11,000 square foot for IT application development in Irvine, California, and
approximately 7,000 square foot for marketing center and various data centers.
These leases expire at various dates through 2027. Management believes the terms of the leases are consistent with market standards. For additional information regarding the Company’s properties refer to Note 11— "Commitments and Contingencies"9— “Other Assets” in the Notes to Consolidated Financial Statements.accompanying consolidated financial statements.

ITEM 3.LEGAL PROCEEDINGS
Reference should be made
ITEM 3. LEGAL PROCEEDINGS

Refer to Note 11 “Commitments and Contingencies”to the Consolidated Financial Statements of the Company's 2017 Annual Report on Form 10-Kaccompanying financial statements for information regarding legal proceedings in which the Company is involved.

ITEM 4.MINE SAFETY DISCLOSURES
ITEM 4. MINE SAFETY DISCLOSURES

Not applicable.







PART II
ITEM 5.MARKET FOR THE REGISTRANT’S COMMON EQUITY, RELATED STOCKHOLDER MATTERS AND ISSUER PURCHASES OF EQUITY SECURITIES
ITEM 5. MARKET FOR THE REGISTRANT’S COMMON EQUITY, RELATED STOCKHOLDER MATTERS AND ISSUER PURCHASES OF EQUITY SECURITIES
The Company’s common stock is traded on the NYSE (under the symbol SC). The approximate number of record holders of the Company’s common stock as of February 15, 201820, 2020 was 9, althoughnine, although the Company estimates the number of beneficial stockholders to be much higher as many of its shares are held by brokers or dealers for their customers in street name.
The following table sets forth the high and low closing per share sales prices for the Company's common stock, and the cash dividends declared on common stock:
 HighLowCash dividends paid
Year Ended December 31, 2016   
First Quarter$15.79$8.87
Second Quarter$13.41$9.69
Third Quarter$12.58$9.90
Fourth Quarter$14.84$10.93
    
Year Ended December 31, 2017   
First Quarter$14.97$12.88
Second Quarter$13.34$11.17
Third Quarter$15.37$12.69
Fourth Quarter$18.62$15.07$0.03
Dividends
In June 2017, SHUSA announced that the FRBB did not object to the planned capital actions described in SHUSA’s 2017 Capital Plan that was submitted as part of its annual CCAR submissions. Included in SHUSA’s capital actions were proposed dividend payments for the Company’s stockholders. As a result, we made a dividend payment in 2017 and in February 2018 and, subject to Board approval, plan to pay a further dividend in the second quarter of 2018.








Company Stock Performance
The following graph shows a comparison of cumulative stockholder return, calculated on a dividend reinvested basis, for the Company, the S&P 500 index, and the S&P 500 Financials index for the period from the Company's IPO date (January 23, 2014)December 31, 2014 through December 31, 2017.2019. The graph assumes $100 was invested in each of the Company'sCompany’s common stock, the S&P 500 index, and the S&P 500 Financials index as of market close on January 23,December 31, 2014. Historical stock prices are not necessarily indicative of future stock price performance.
sc-20191231_g6.gif




Equity Compensation Plan Information
The Company has an Omnibus Incentive Plan, which enables it to grant awards of non-qualified and incentive stock options, stock appreciation rights, restricted stock awards, restricted stock units and other awards that may be settled in or based upon the value of 5,192,641 shares of its common stock. At December 31, 2017,2019, an aggregate of 2,976,5452,177,826 shares were available for future awards under this plan.


The Company also manages its 2011 Management Equity Plan, under which eligible employees and directors were previously granted non-qualified stock options to purchase its common stock. Currently, no shares are available for issuance under this plan and, therefore, no future awards will be made under this plan.

Recent Sales of Unregistered Securities
None.

Repurchase of Common Stock
Issuer PurchasesIn June 2018, the Board announced purchases by the Company of Equity Securitiesup to $200 million, excluding commissions, of its outstanding common stock through June 2019.
None.



ITEM 6.SELECTED FINANCIAL DATA
 Year Ended December 31,
 2017 2016 2015 2014 2013
 (Dollar amounts in thousands, except per share data)
Income Statement Data         
Interest on individually acquired retail installment contracts$4,374,874
 $4,615,459
 $4,483,054
 $3,941,170
 $3,158,636
Interest on purchased receivables portfolios30,129
 69,701
 91,157
 199,151
 409,895
Interest on receivables from dealers2,802
 3,718
 4,537
 4,814
 6,663
Interest on personal loans347,873
 337,912
 453,081
 348,278
 128,351
Interest on finance receivables and loans4,755,678
 5,026,790
 5,031,829
 4,493,413
 3,703,545
Net leased vehicle income489,944
 492,212
 311,373
 175,340
 33,377
Other finance and interest income19,885
 15,135
 18,162
 8,068
 6,010
Interest expense947,734
 807,484
 628,791
 523,203
 408,787
Net finance and other interest income4,317,773
 4,726,653
 4,732,573
 4,153,618
 3,334,145
Provision for credit losses on individually acquired retail installment contracts2,244,182
 2,471,490
 2,433,617
 2,101,744
 1,506,107
Increase (decrease) in impairment related to purchased receivables portfolios
 (2,985) (13,818) (24,082) 13,964
Provision for credit losses on receivables from dealers(560) 201
 242
 (416) 1,090
Provision for credit losses on personal loans10,691
 
 324,634
 434,030
 192,745
Provision for credit losses on capital leases48
 (506) 41,196
 9,991
 
Provision for credit losses2,254,361
 2,468,200
 2,785,871
 2,521,267
 1,713,906
Profit sharing29,568
 47,816
 57,484
 74,925
 78,246
Other income101,106
 93,546
 421,643
 559,902
 312,578
Operating expenses1,311,436
 1,143,472
 1,021,249
 996,193
 706,264
Income before tax expense823,514
 1,160,711
 1,289,612
 1,121,135
 1,148,307
Income tax (benefit) / expense (a)(364,092) 394,245
 465,572
 395,851
 427,142
Net income1,187,606
 766,466
 824,040
 725,284
 721,165
Noncontrolling interests
 
 
 
 1,821
Net income attributable to Santander Consumer USA Holdings Inc. shareholders$1,187,606
 $766,466
 $824,040
 $725,284
 $722,986
Share Data         
Weighted-average common shares outstanding         
Basic359,613,714
 358,280,814
 355,102,742
 348,723,472
 346,177,515
Diluted360,292,330
 359,078,337
 356,163,076
 355,722,363
 346,177,515
Earnings per share         
Basic$3.30
 $2.14
 $2.32
 $2.08
 $2.09
Diluted$3.30
 $2.13
 $2.31
 $2.04
 $2.09
Dividend paid per share$0.03
 $
 $
 $0.15
 $0.84
Balance Sheet Data         
Finance receivables held for investment, net$22,427,769
 $23,481,001
 $23,367,788
 $23,911,649
 $21,347,861
Finance receivables held for sale, net2,210,421
 2,123,415
 2,859,575
 46,586
 81,956
Goodwill and intangible assets103,790
 106,679
 107,072
 110,938
 128,720
Total assets39,422,304
 38,539,104
 36,448,958
 32,368,751
 26,470,569
Total borrowings31,160,434
 31,323,706
 30,375,679
 27,811,301
 23,295,660
Total liabilities32,941,803
 33,300,485
 32,016,409
 28,842,535
 23,774,805
Total equity6,480,501
 5,238,619
 4,432,549
 3,526,216
 2,695,764
Allowance for credit losses3,269,506
 3,421,767
 3,218,208
 2,945,608
 2,129,488
(a) ReferIn May 2019, the Board announced purchases by the Company of up to Note 10 "Income Tax" in Item 8, for discussion around significant change in Income tax (benefit) / expense


 Year Ended December 31,
 2017 2016 2015 2014 2013
 (Dollar amounts in thousands)
Other Information         
Charge-offs, net of recoveries, on individually acquired retail installment contracts$2,394,102
 $2,257,849
 $1,795,771
 $1,464,107
 $985,093
Charge-offs, net of recoveries, on purchased receivables portfolios2,055
 (17) (2,720) 59,657
 178,932
Charge-offs, net of recoveries, on receivables from dealers
 393
 
 
 
Charge-offs, net of recoveries, on personal loans8,126
 
 673,294
 264,720
 13,395
Charge-offs, net of recoveries, on capital leases4,394
 9,384
 30,907
 402
 
Total charge-offs, net of recoveries2,408,677
 2,267,609
 2,497,252
 1,788,886
 1,177,420
End of period delinquent principal over 60 days, individually acquired retail installment contracts held for investment1,404,620
 1,386,218
 1,191,567
 1,030,580
 855,315
End of period personal loans delinquent principal over 60 days175,659
 176,873
 168,906
 138,400
 65,360
End of period delinquent principal over 60 days, loans held for investment1,407,456
 1,392.789
 1,377,770
 1,241,453
 1,102,373
End of period assets covered by allowance for credit losses25,988,819
 27,229,276
 27,007,816
 26,875,389
 22,499,895
End of period gross individually acquired retail installment contracts held for investment25,943,288
 27,127,973
 26,863,946
 24,555,106
 21,238,281
End of period gross personal loans1,524,158
 1,558,790
 2,445,200
 2,128,769
 1,165,778
End of period gross finance receivables and loans held for investment26,009,206
 27,427,578
 27,368,579
 27,721,744
 24,542,911
End of period gross finance receivables, loans, and leases held for investment37,207,665
 37,040,531
 34,694,875
 33,212,021
 26,731,899
Average gross individually acquired retail installment contracts held for investment26,754,780
 27,253,756
 25,949,907
 23,316,349
 18,022,825
Average gross personal loans held for investment12,476
 9,995
 1,518,473
 1,505,387
 425,229
Average gross individually acquired retail installment contracts27,926,229
 28,652,897
 26,818,625
 23,556,137
 18,097,082
Average gross purchased receivables portfolios146,362
 286,354
 562,512
 1,321,281
 3,041,992
Average Gross receivables from dealers52,435
 71,997
 89,867
 118,358
 173,506
Average Gross personal loans1,419,417
 1,413,440
 2,229,080
 1,505,387
 425,229
Average Gross capital leases25,495
 45,949
 114,605
 30,648
 
Average Gross finance receivables and loans29,569,938
 30,470,637
 29,814,689
 26,531,811
 21,737,809
Average Gross finance receivables, loans, and leases40,026,059
 39,289,341
 36,140,498
 30,638,797
 22,499,225
Average managed assets50,110,765
 52,731,119
 48,919,418
 38,296,610
 25,493,890
Average total assets39,163,887
 37,944,529
 35,050,503
 29,827,722
 22,561,866
Average debt31,385,153
 31,330,686
 29,699,885
 26,158,708
 19,675,851
Average total equity5,663,469
 4,850,653
 4,096,042
 3,111,628
 2,498,244
Ratios         
Yield on individually acquired retail installment contracts15.7% 16.1 % 16.7 % 16.7% 17.5%
Yield on purchased receivables portfolios20.6% 24.3 % 16.2 % 15.1% 13.5%
Yield on receivables from dealers5.3% 5.2 % 5.0 % 4.1% 3.8%
Yield on personal loans (1)24.5% 23.9 % 20.3 % 23.1% 30.2%
Yield on earning assets (2)13.2% 14.1 % 14.8 % 15.3% 16.6%
Cost of debt (3)3.0% 2.6 % 2.1 % 2.0% 2.1%
Net interest margin (4)10.8% 12.0 % 13.1 % 13.6% 14.8%
Expense ratio (5)2.6% 2.2 % 2.1 % 2.6% 2.8%
Return on average assets (6)3.0% 2.0 % 2.4 % 2.4% 3.2%
Return on average equity (7)21.0% 15.8 % 20.1 % 23.3% 28.9%
Net charge-off ratio on individually acquired retail installment contracts (8)8.9% 8.3 % 6.9 % 6.3% 5.5%
Net charge-off ratio on purchased receivables portfolios (8)1.4% 
 (0.5)% 4.5% 5.9%
Net charge-off ratio on receivables from dealers (8)
 0.5 % 
 
 
Net charge-off ratio on personal loans (8)0.6% 
 40.8 % 17.6% 3.2%
Net charge-off ratio (8)8.9% 8.2 % 8.8 % 6.8% 5.4%
Delinquency ratio on individually acquired retail installment contracts held for investment, end of period (9)5.4% 5.1 % 4.4 % 4.2% 4.0%
Delinquency ratio on personal loans, end of period (9)11.5% 11.3 % 6.9 % 6.5% 5.6%
Delinquency ratio on loans held for investment, end of period (9)5.4% 5.1 % 4.6 % 4.5% 4.5%
Equity to assets ratio (10)16.4% 13.6 % 12.2 % 10.9% 10.2%
Tangible common equity to tangible assets (10)16.2% 13.4 % 11.9 % 10.6% 9.7%
Common stock dividend payout ratio (11)0.9% 
 
 7.2% 40.2%
Allowance ratio (12)12.6% 12.6 % 11.9 % 11.0% 9.5%
Common Equity Tier 1 capital ratio (13)16.3% 13.4 % 11.2 % n/a
 n/a

(1)Includes finance and other interest income; excludes fees.
(2)“Yield on earning assets” is defined as the ratio of Total finance and other interest income, net of Leased vehicle expense, to Average gross finance receivables, loans and leases.
(3)“Cost of debt” is defined as the ratio of Interest expense to Average debt.
(4)“Net interest margin” is defined as the ratio of Net finance and other interest income to Average gross finance receivables, loans and leases.
(5)"Expense ratio" is defined as the ratio of Operating expenses to Average managed assets.
(6)“Return on average assets” is defined as the ratio of Net income to Average total assets.
(7)“Return on average equity” is defined as the ratio of Net income to Average total equity.


(8)“Net charge-off ratio” is defined as the ratio of annualized Charge-offs on a recorded investment basis, net of recoveries, to average unpaid principal balance of the respective held-for-investment portfolio. Effective as of September 30, 2016, the Company records the charge-off activity for certain
personal loans within$400 million, excluding commissions, of its outstanding common stock through the provision for credit losses due to the reclassification of these loans from held for sale to held for investment.
Effective as of September 30, 2015, changes in the valueend of the personal lending portfolio drivensecond quarter of 2019.

In June 2019, the Board announced purchased by customer default activity are classified in net investment gains (losses) duethe Company of up to $1.1 billion, excluding commissions, of its outstanding common stock effective from the classificationthird quarter of 2019 through the end of the portfoliosecond quarter of 2020.
On January 30, 2020, the Company commenced a modified Dutch Auction tender offer to purchase up to $1 billion of shares of its common stock, at a range of between $23 and $26 per share, or such lesser number of shares of its common stock as held for sale. As there was accordingly no charge-off activityare properly tendered and not properly withdrawn by the seller, in cash. The tender offer expires on personal loans forFebruary 27, 2020.
The following table presents information regarding repurchases of the three monthsCompany’s common stock as part of publicly announced plans or programs during the year ended December 31, 2015, the annualized charge-off rate on personal loans reported as of September 30, 2015, has been used as the full-year charge-off rate. The average gross balance of personal loans used in the full-year charge-off rate was $2,201,551. Additionally, the denominator of the aggregate Net charge-off ratios for the twelve months ended December 31, 2015, has been adjusted to $29,279,874, to exclude personal lending balances for the three months ended December 31, 2015.2019:
Total Number of Shares PurchasedAverage Price paid per ShareTotal Number of Shares Purchased as Part of Publicly Announced Plans or ProgramsDollar Value of Shares That May Yet Be Purchased Under the Plans or Programs
Repurchase program of up to $200 million
Year ended December 31, 2018 (a)—  $—  —  $17,761  
January 1 - January 31965,430  18.40  965,430  —  
Total965,430  965,430  —  
Repurchase program of up to $400 million
April 1 - April 30—  —  —  400,000  
May 1 - May 31365,055  22.79  365,055  391,680  
June 1 - June 303,384,637  23.19  3,384,637  313,174  
Total3,749,692  23.16  3,749,692  313,174  
Repurchase program of up to $1.1 billion
June 1 - June 30—  —  —  1,100,000  
July 1 - July 312,269,628  25.48  2,269,628  1,042,170  
August 1 - August 312,029,983  25.81  2,029,983  989,776  
September 1 - September 301,180,039  26.00  1,180,039  959,095  
October 1 - October 313,226,268  25.22  3,226,268  877,729  
November 1 - November 30449,370  24.21  449,370  866,849  
December 1 - December 31—  —  —  866,849  
Total9,155,288  25.47  9,155,288  866,849  
13,870,410  13,870,410  
(a) During the year ended December 31, 2015,2018, the Company recorded non-recurring impairment charges on finance receivables held for sale and on finance receivables sold during the period. The associated impairment was recorded through charge-off expense. The charge-off ratios forpurchased 9,473,955 shares of its common stock under its share repurchase program at a cost of approximately $182 million, excluding commissions.
During the year ended December 31, 2019, the Company purchased 13,870,410 shares of it's common stock under its share repurchase program at a cost of approximately $338 million, excluding commissions.




ITEM 6. SELECTED FINANCIAL DATA
Year Ended December 31,
20192018201720162015
(Dollar amounts in thousands, except per share data)
Income Statement Data
Interest on retail installment contracts$4,683,083  $4,487,614  $4,464,819  $4,615,459  $4,483,054  
Interest on purchased receivables portfolios - credit impaired4,007  8,569  30,129  69,701  91,157  
Interest on receivables from dealers240  458  2,802  3,718  4,537  
Interest on personal loans362,636  345,923  347,873  337,912  453,081  
Interest on finance receivables and loans5,049,966  4,842,564  4,845,623  5,026,790  5,031,829  
Net leased vehicle income902,137  721,963  489,944  492,212  311,373  
Other finance and interest income42,234  33,235  19,885  15,135  18,162  
Interest expense1,331,804  1,111,760  947,734  807,484  628,791  
Net finance and other interest income4,662,533  4,486,002  4,407,718  4,726,653  4,732,573  
Provision for credit losses2,093,749  2,205,585  2,363,811  2,468,200  2,785,871  
Profit sharing52,731  33,137  29,568  47,816  57,484  
Other income48,766  38,660  101,106  93,546  421,643  
Operating expenses1,210,551  1,093,672  1,311,436  1,143,472  1,021,249  
Income before tax expense1,354,268  1,192,268  804,009  1,160,711  1,289,612  
Income tax (benefit) / expense359,898  276,342  (368,798) 394,245  465,572  
Net income$994,370  $915,926  $1,172,807  $766,466  $824,040  
Share Data
Weighted-average common shares outstanding
Basic346,992,162  359,861,764  359,613,714  358,280,814  355,102,742  
Diluted347,507,507  360,672,417  360,292,330  359,078,337  356,163,076  
Earnings per share
Basic$2.87  $2.55  $3.26  $2.14  $2.32  
Diluted2.86  2.54  3.26  2.13  2.31  
Dividend paid per share0.84  0.50  0.03  —  —  
Balance Sheet Data
Finance receivables held for investment, net$27,767,019  $25,117,454  $22,394,286  $23,481,001  $23,367,788  
Finance receivables held for sale, net1,007,105  1,068,757  2,210,421  2,123,415  2,859,575  
Goodwill and intangible assets116,828  109,251  103,790  106,679  107,072  
Total assets48,933,529  43,959,855  39,402,799  38,539,104  36,448,958  
Total borrowings39,194,141  34,883,037  31,160,434  31,323,706  30,375,679  
Total liabilities41,614,909  36,941,497  32,937,097  33,300,485  32,016,409  
Total equity7,318,620  7,018,358  6,465,702  5,238,619  4,432,549  
Allowance for credit losses3,043,469  3,240,376  3,352,818  3,421,767  3,218,208  

37




Year Ended December 31,
20192018201720162015
(Dollar amounts in thousands)
Other Information
Charge-offs, net of recoveries, on retail installment contracts$2,288,812  $2,314,769  $2,420,241  $2,257,849  $1,795,771  
Total charge-offs, net of recoveries2,291,438  2,316,544  2,434,816  2,267,609  2,497,252  
End of period delinquent principal over 59 days, retail installment contracts held for investment1,578,452  1,712,243  1,642,934  1,620,117  1,383,509  
End of period personal loans delinquent principal over 59 days, held for sale175,152  177,369  175,660  176,873  168,906  
End of period delinquent principal over 59 days, loans held for investment1,580,048  1,713,775  1,645,789  1,626,755  1,400,806  
End of period assets covered by allowance for credit losses30,816,291  28,469,451  26,038,648  27,229,276  27,007,816  
End of period gross retail installment contracts held for investment30,776,038  28,432,760  25,993,117  27,127,973  26,863,946  
End of period gross personal loans held for sale1,481,037  1,529,433  1,524,158  1,558,790  2,445,200  
End of period gross finance receivables and loans held for investment30,788,706  28,480,583  26,059,035  27,427,578  27,368,579  
End of period gross finance receivables, loans, and leases held for investment48,379,072  43,719,240  37,257,495  37,040,531  34,694,875  
Average gross retail installment contracts held for investment29,248,201  27,227,705  26,804,609  27,253,756  25,949,907  
Average gross personal loans held for investment969  4,314  12,476  9,995  1,518,473  
Average gross retail installment contracts held for investment and held for sale29,271,168  27,756,099  27,976,058  28,652,897  26,818,625  
Average gross purchased receivables portfolios - credit impaired25,673  36,075  146,362  286,354  562,512  
Average gross receivables from dealers13,110  15,229  52,435  71,997  89,867  
Average gross personal loans held for investment and held for sale1,393,456  1,404,261  1,419,417  1,413,440  2,229,080  
Average gross finance leases23,123  20,736  25,495  45,949  114,605  
Average gross finance receivables and loans30,726,530  29,232,400  29,619,767  30,470,637  29,814,689  
Average gross operating leases16,440,242  13,048,396  10,456,121  8,818,704  6,325,809  
Average gross finance receivables, loans, and leases47,166,772  42,280,796  40,075,889  39,289,341  36,140,498  
Average managed assets56,600,892  51,328,934  50,160,595  52,731,119  48,919,418  
Average total assets46,244,782  41,541,102  39,144,382  37,944,529  35,050,503  
Average debt36,727,416  32,570,257  31,385,153  31,330,686  29,699,885  
Average total equity7,243,438  6,905,796  5,648,670  4,850,653  4,096,042  
Ratios
Yield on retail installment contracts16.0 %16.2 %16.0 %16.1 %16.7 %
Yield on leased vehicles5.5 %5.5 %4.7 %5.6 %4.9 %
Yield on personal loans held for sale (1)26.0 %24.6 %24.5 %23.9 %20.3 %
Yield on earning assets (2)12.7 %13.2 %13.4 %14.1 %14.8 %
Cost of debt (3)3.6 %3.4 %3.0 %2.6 %2.1 %
Net interest margin (4)9.9 %10.6 %11.0 %12.0 %13.1 %
Expense ratio (5)2.1 %2.1 %2.6 %2.2 %2.1 %
Return on average assets (6)2.2 %2.2 %3.0 %2.0 %2.4 %
Return on average equity (7)13.7 %13.3 %20.8 %15.8 %20.1 %
Net charge-off ratio on retail installment contracts (8)7.8 %8.5 %9.0 %8.3 %6.9 %
Net charge-off ratio (8)7.8 %8.5 %9.0 %8.2 %8.8 %
Delinquency ratio on retail installment contracts held for investment, end of period (9)5.1 %6.0 %6.3 %6.0 %5.2 %
Delinquency ratio on loans held for investment, end of period (9)5.1 %6.0 %6.3 %5.9 %5.1 %
Equity to assets ratio (10)15.0 %16.0 %16.4 %13.6 %12.2 %
Tangible common equity to tangible assets (10)14.8 %15.8 %16.2 %13.4 %11.9 %
Common stock dividend payout ratio (11)29.3 %19.6 %0.9 %— %— %
Allowance ratio (12)9.9 %11.4 %12.9 %12.6 %11.9 %
Common Equity Tier 1 capital ratio (13)14.8 %15.7 %16.4 %13.4 %11.2 %

(1)Includes finance and other interest income; excludes fees.
(2)“Yield on earning assets” is defined as the ratio of Total finance and other interest income, net of Leased vehicle expense, to Average gross finance receivables, loans and leases.
(3)“Cost of debt” is defined as the ratio of Interest expense to Average debt.
(4)“Net interest margin” is defined as the ratio of Net finance and other interest income to Average gross finance receivables, loans and leases.
(5)“Expense ratio” is defined as the ratio of Operating expenses to Average managed assets.
(6)“Return on average assets” is defined as the ratio of Net income to Average total assets.
(7)“Return on average equity” is defined as the ratio of Net income to Average total equity.
(8)“Net charge-off ratio” is defined as the ratio of annualized Charge-offs on a recorded investment basis, net of recoveries, to average unpaid principal balance of the respective held-for-investment portfolio.
(9)“Delinquency ratio” is defined as the ratio of End of period Delinquent principal over 59 days to End of period Gross balance of the respective portfolio, excluding finance leases.
(10)“Tangible common equity to tangible assets” is defined as the ratio of Total equity, excluding Goodwill and intangible assets, to Total assets, excluding Goodwill and intangible assets. Management believes this non-GAAP financial measure is useful to assess and monitor the adequacy of the Company’s capitalization. This additional information is not meant to be considered in isolation or as a substitute for the numbers prepared in accordance with GAAP and may not be comparable to similarly-titled measures used by other financial institutions. A reconciliation from GAAP to this non-GAAP measure for the years ended December 31, 2019, 2018, 2017, 2016 and 2015 adjustedis as follows:
38




Year Ended December 31,
20192018201720162015
(Dollar amounts in thousands) 
Total equity$7,318,620  $7,018,358  $6,465,702  $5,238,619  $4,432,549  
  Deduct: Goodwill and intangibles116,828  109,251  103,790  106,679  107,072  
Tangible common equity$7,201,792  $6,909,107  $6,361,912  $5,131,940  $4,325,477  
Total assets$48,933,529  $43,959,855  $39,402,799  $38,539,104  $36,448,958  
  Deduct: Goodwill and intangibles116,828  109,251  103,790  106,679  107,072  
Tangible assets$48,816,701  $43,850,604  $39,299,009  $38,432,425  $36,341,886  
Equity to assets ratio15.0 %16.0 %16.4 %13.6 %12.2 %
Tangible common equity to tangible assets14.8 %15.8 %16.2 %13.4 %11.9 %

(11)“Common stock dividend payout ratio” is defined as the ratio of Dividends declared per share of common stock to Earnings per share attributable to the Company’s shareholders.
(12)“Allowance ratio” is defined as the ratio of Allowance for these non-recurring impairments,credit losses, which excludes impairment on purchased receivables portfolios - credit impaired, to End of period assets covered by allowance for credit losses.
(13)“Common Equity Tier 1 Capital ratio” is defined as the ratio of Total Common Equity Tier 1 Capital (CET1) to Total risk-weighted assets.
Year ended December 31,
20192018201720162015
(Dollar amounts in thousands)
Total equity$7,318,620  $7,018,358  $6,465,702  $5,238,619  $4,432,549  
  Deduct: Goodwill and other intangible assets, net of deferred tax liabilities152,756  161,516  172,664  186,930  201,492  
  Deduct: Accumulated other comprehensive income, net(26,693) 33,515  44,262  28,259  2,125  
Tier 1 common capital (c)$7,192,557  $6,823,327  $6,248,776  $5,023,430  $4,228,932  
Risk weighted assets (a)$48,761,825  $43,547,594  $38,174,087  $37,432,700  $37,628,938  
Common Equity Tier 1 capital ratio14.8 %15.7 %16.4 %13.4 %11.2 %
(a)Under the banking agencies’ risk-based capital guidelines, assets and credit equivalent amounts of derivatives and off-balance sheet exposures are presentedassigned to broad risk categories. The aggregate dollar amount in each risk category is multiplied by the associated risk weight of the category. The resulting weighted values are added together with the measure for market risk, resulting in the table below:Company’s total Risk weighted assets.
(b)CET1 is calculated under Basel III regulations required as of January 1, 2015. The fully phased-in capital ratios are non-GAAP financial measures. 
(c)With the adoption of CECL on January 1, 2020, we elected to utilize regulatory relief which will permit us to phase in 25 percent of the capital impact of CECL in our calculation of regulatory capital amounts and ratios in 2020, and an additional 25 percent each subsequent year until fully-phased in by the first quarter of 2023.



 Retail Installment Contracts Acquired Individually Purchased Receivables Personal Loans Capital Lease Receivables from
Dealers Held
for Investment
 Total
Charge-offs, net of recoveries$1,795,771
 $(2,720) $673,294
 $30,907
 $
 $2,497,252
Less: Lower of cost or market adjustment upon transfer to held for sale73,388
 
 377,598
 
 
 450,986
Adjusted charge-offs net of recoveries$1,722,383
 $(2,720) $295,696
 $30,907
 $
 $2,046,266
Average gross balance$26,818,625
 $562,512
 $2,201,551
 $114,605
 $89,867
 $29,279,874
Adjusted charge-off ratio6.4% (0.5)% 17.9% 27.0% 
 7.0%

(9)“Delinquency ratio” is defined as the ratio of End of period Delinquent principal over 60 days to End of period Gross balance of the respective portfolio, excluding capital leases.
(10)"Tangible common equity to tangible assets” is defined as the ratio of Total equity, excluding Goodwill and intangible assets, to Total assets, excluding Goodwill and intangible assets. Management believes this non-GAAP financial measure is useful to assess and monitor the adequacy of the Company's capitalization. This additional information is not meant to be considered in isolation or as a substitute for the numbers prepared in accordance with U.S. GAAP and may not be comparable to similarly-titled measures used by other financial institutions. A reconciliation from GAAP to this non-GAAP measure is as follows:
 Year Ended December 31,
 2017��2016 2015 2014 2013
 (Dollar amounts in thousands)
Total equity$6,480,501
 $5,238,619
 $4,432,549
 $3,526,216
 $2,695,764
  Deduct: Goodwill and intangibles103,790
 106,679
 107,072
 110,938
 128,720
Tangible common equity$6,376,711
 $5,131,940
 $4,325,477
 $3,415,278
 $2,567,044
          
Total assets$39,422,304
 $38,539,104
 $36,448,958
 $32,368,751
 $26,470,569
  Deduct: Goodwill and intangibles103,790
 106,679
 107,072
 110,938
 128,720
Tangible assets$39,318,514
 $38,432,425
 $36,341,886
 $32,257,813
 $26,341,849
          
Equity to assets ratio16.4% 13.6% 12.2% 10.9% 10.2%
Tangible common equity to tangible assets16.2% 13.4% 11.9% 10.6% 9.7%

(11)“Common stock dividend payout ratio” is defined as the ratio of Dividends declared per share of common stock to Earnings per share attributable to the Company's shareholders.
(12)“Allowance ratio” is defined as the ratio of Allowance for credit losses, which excludes impairment on purchased receivables portfolios, to End of period assets covered by allowance for credit losses.
(13)"Common Equity Tier 1 Capital ratio" is defined as the ratio of Total Common Equity Tier 1 Capital (CET1) to Total risk-weighted assets.
 Year ended December 31,
 2017 2016 2015
 (Dollar amounts in thousands)
Total equity$6,480,501
 $5,238,619
 $4,432,549
  Deduct: Goodwill and other intangible assets, net of deferred tax liabilities172,664
 186,930
 201,492
  Deduct: Accumulated other comprehensive income, net44,262
 28,259
 2,125
Tier 1 common capital$6,263,575
 $5,023,430
 $4,228,932
Risk weighted assets (a)$38,473,339
 $37,432,700
 $37,628,938
Common Equity Tier 1 capital ratio (b)16.3% 13.4% 11.2%
(a)Under the banking agencies' risk-based capital guidelines, assets and credit equivalent amounts of derivatives and off-balance sheet exposures are assigned to broad risk categories. The aggregate dollar amount in each risk category is multiplied by the associated risk weight of the category. The resulting weighted values are added together with the measure for market risk, resulting in the Company's total Risk weighted assets.
(b)CET1 is calculated under Basel III regulations required as of January 1, 2015. The fully phased-in capital ratios are non-GAAP financial measures.     



The following tables present an analysis of net yield on interest earning assets:
 Year Ended December 31,
 2017 2016
 (Dollar amounts in thousands)
 Average Balances Interest Income/Interest Expense Yield/Rate Average Balances Interest Income/Interest Expense Yield/Rate
Assets           
Retail installment contracts acquired individually$27,926,229
 $4,374,874
 15.7% $28,652,897
 $4,615,459
 16.1%
Purchased receivables146,362
 30,129
 20.6% 286,354
 69,701
 24.3%
Receivables from dealers52,435
 2,802
 5.3% 71,997
 3,718
 5.2%
Personal loans1,419,417
 347,873
 24.5% 1,413,440
 337,912
 23.9%
Capital lease receivables25,495
 3,912
 15.3% 45,949
 9,130
 19.9%
Finance receivables held for investment, net29,569,938
 4,759,590
 16.1% 30,470,637
 5,035,920
 16.5%
Leased vehicles, net10,456,121
 489,944
 4.7% 8,818,704
 492,212
 5.6%
Other assets2,665,573
 15,973
 0.6
 2,118,235
 6,005
 0.3%
Allowance for credit losses(3,527,746) 
 % (3,463,047) 
 %
Total assets$39,163,887
 $5,265,507
   $37,944,529
 $5,534,137
  
Liabilities and equity           
Liabilities:           
Notes payable$31,385,153
 $947,734
 3.0% $31,330,686
 $807,484
 2.6%
Other liabilities2,115,265
 
 % 1,763,190
 
 %
Total liabilities33,500,418
 947,734
   33,093,876
 807,484
  
            
Total stockholders' equity5,663,469
 
   4,850,653
 
  
Total liabilities and equity$39,163,887
 $947,734
   $37,944,529
 $807,484
  




ITEM 7.MANAGEMENT'SMANAGEMENT’S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF OPERATIONS

Background and Overview


Santander Consumer USA Holdings Inc. was formed in 2013 as a corporation in the state of Delaware and is the holding company for Santander Consumer USA Inc., a specializedfull-service, technology-driven consumer finance company focused on vehicle finance and third-party servicing and delivering superior service to our more than 2.6 million customers across the full credit spectrum.servicing. The Company is majority-owned (as of December 31, 2017,February 20, 2020, approximately 68.1%72.4%) by SHUSA, a wholly-owned subsidiary of Santander.
The Company is managed through a single reporting segment, Consumer Finance, which includes its vehicle financial products and services, including retail installment contracts, vehicle leases, and dealer loans,Dealer Loans, as well as financial products and services related to motorcycles, RVs,recreational and marine vehicles. The Consumer Finance segment also includes its personal loanvehicles, and point-of-sale financing operations.other consumer finance products.
Since May 1, 2013, under terms of the Chrysler Agreement, a ten-year private-label financing agreement with FCA, the Company has been FCA's preferred provider for consumer loans and leases and dealer loans. Business generated under terms of the Chrysler Agreement is branded as Chrysler Capital. In conjunction with the Chrysler Agreement, SC offers a full spectrum of auto financing products and services to FCA customers and dealers under the Chrysler Capital brand. These products and services include consumer retail installment contracts and leases, as well as dealer loans for inventory, construction, real estate, working capital and revolving lines of credit.
Under the terms of the Chrysler Agreement, certain standards were agreed to, including SC meeting specified escalating penetration rates for the first five years, and FCA treating SC in a manner consistent with comparable OEMs' treatment of their captive providers, primarily in regard to sales support. The failure of either party to meet its respective obligations under the agreement, including SC’s failure to meet target penetration rates, could result in the agreement being terminated. The targeted penetration rates and the actual penetration rates that the Company must meet under the terms of the Chrysler Agreement are as follows as of December 31, 2017.
 Program Year (a)
 12345
Retail20%30%40%50%50%
Lease11%14%14%14%15%
Total31%44%54%64%65%
      
Actual Penetration (b)30%29%26%19%18%
(a)Each Program Year runs from May 1 to April 30. Retail and lease penetration is based on a percentage of FCA retail sales.
(b)Actual penetration rates shown for Program Year 1, 2, 3 and 4 are as of April 30, 2014, 2015, 2016 and 2017, respectively, the end date of each of those Program Years. Actual penetration rate shown for Program Year 5, which ends April 30, 2018, is as of December 31, 2017.
The target penetration rate as of April 30, 2018 is 65%. The Company's actual penetration rate as of December 31, 2017 was 18%, an increase from 17% as of December 31, 2016. The Company's penetration rate has been constrained due to a more competitive landscape and low interest rates, causing its subvented loan offers not to be materially more attractive than other lenders' offers. While the Company has not achieved the targeted penetration rates to date, Chrysler CapitalCCAP continues to be a focal point of its strategy,the Company’s strategy. On June 28, 2019, the Company continues to work with FCA to improve penetration rates, and it remains committedentered into an Amendment to the Chrysler Agreement.Agreement with FCA, which modified the Chrysler Agreement to, among other things, adjust certain performance metrics, exclusivity commitments and payment provisions. The Amendment also established an operating framework that is mutually beneficial for both parties for the remainder of the contract. The Company’s average penetration rate under the Chrysler Agreement for the year ended December 31, 2019 was 34%, an increase from 30% for the same period in 2018.

39




The Company has dedicated financing facilities in place for its CCAP business and has worked strategically and collaboratively with FCA to continue to strengthen its relationship and create value within the Chrysler Capital program. The Company has partnered with FCA to roll out two new pilot programs, including a dealer rewards program and a nonprime subventionCCAP program. During the year ended December 31, 2017,2019, the Company originated more than $6.7$12.8 billion in Chrysler CapitalCCAP loans which represents approximately 50%represented 56% of total retail installment contract originations with an approximately even share between prime and non-prime,(unpaid principal balance), as well as more than $6.0$8.5 billion in Chrysler CapitalCCAP leases. Additionally, substantially all of the leases originated by the Company during the year ended December 31, 20172019 were made under the Chrysler Capital Agreement. Since its May 1, 2013 launch, Chrysler CapitalCCAP has originated more than $45.2$65.9 billion in retail loans (excluding SBNA originations program) and $23.6purchased $41.9 billion in leases, and facilitated the origination of $3.0 billion in leases and dealer loans for an affiliate. As of December 31, 2017, the Company's auto retail installment contract portfolio consisted of $8.2 billion of Chrysler Capital loans, which represents 37% of the Company's auto retail installment contract portfolio.leases.
The Company also originates vehicle loans through a web-based direct lending program, purchases vehicle retail installment contracts from other lenders, and services automobile and recreational and marine vehicle portfolios for other lenders.


Additionally, the Company has several relationships through which it has provided personal loans, private-label credit cards and other consumer finance products. In October 2015, the Company announced a planned exit from the personal lending business.
The Company has dedicated financing facilities in place for its Chrysler Capital business. The Company periodically sells consumer retail installment contracts through flow agreements and, when market conditions are favorable, it accesses the ABS market through securitizations of consumer retail installment contracts. The Company also periodically enters into bulk sales of consumer vehicle leases with a third party. The Company typically retains servicing of loans and leases sold or securitized, and may also retain some residual risk in sales of leases. The Company has also entered into an agreement with the buyer of its leases whereby the Company will periodically sell charged-off loans.
Economic and Business Environment


The U.S. economy continues to stabilize. Unemployment rates declinedcontinue to pre-recession levelsbe at low levels of 4.1%3.5% as reported by the Bureau of Labor Statistics for December 31, 2017. The Federal Reserve raised its2019, and the federal funds rate by 75 basis points,was in the range of 1.50% to 125 - 150 basis during 2017, with the last rate increase of 25 basis points in1.75% on December 2017.31, 2019.


Despite this stability, consumer debt levels continued to rise, specifically auto debt. As consumers assume higher debt levels, the Company may experience an increase in delinquencies and credit losses. Additionally, the Company is exposed to geographic customer concentration risk, which could have an adverse effect on the Company'sCompany’s business, financial position, results of operations or cash flow.

The following table shows Refer to Note 2 - "Finance Receivables" to these accompanying consolidated financial statements for the percentage of unpaid principal balancedetails on the Company'sCompany’s retail installment contracts by state concentration. Total unpaid principal balance of retail installment contracts held for investment was $25,986,532 and $27,358,147 at December 31, 2017, and 2016, respectively.
 December 31, 2017 December 31, 2016
 Installment Contracts Held for Investment
Texas16% 17%
Florida12% 13%
California9% 10%
Georgia6% 5%
Illinois4% 4%
North Carolina4% 4%
New York4% 4%
Pennsylvania3% 3%
South Carolina3% 2%
Louisiana3% 3%
Ohio3% 2%
Other states33% 33%
 100% 100%




How the Company Assesses its Business Performance


Net income, and the associated return on assets and equity, are the primary metrics by which the Company judges the performance of its business. Accordingly, the Company closely monitors the primary drivers of net income:

Net financing income — The Company tracks the spread between the interest and finance charge income earned on assets and the interest expense incurred on liabilities, and continually monitors the components of its yield and cost of funds. The Company'sCompany’s effective interest rate on borrowing is driven by various items including, but not limited to, credit quality of the collateral assigned, used/unused portion of facilities, and reference rate for the credit spread. These drivers, as well as external rate trends, including the swap curve, spot and forward rates are monitored.
Net credit losses — The Company performs net credit loss analysis at the vintage level for individually acquired retail installment contracts, loans and leases, and at the pool level for purchased portfolios - credit impaired, enabling it to pinpoint drivers of any unusual or unexpected trends. The Company also monitors its recovery rates as well as industry-wide rates. Additionally, because delinquencies are an early indicator of future net credit losses, the Company analyzes delinquency trends, adjusting for seasonality, to determine if the Company'sCompany’s loans are performing in line with original estimations. The net credit loss analysis does not include considerations of the Company'sCompany’s estimated allowance for credit losses.
Other income (losses) — The Company'sCompany’s flow agreements entered into in connection with the Chrysler Agreement have resulted in a large portfolio of assets serviced for others. These assets provide a steady stream of servicing income and may provide a gain or loss on sale. The Company monitors the size of the portfolio and average servicing fee rate and gain. Additionally, due to the classification of the Company'sCompany’s personal lending portfolio as held for sale upon the decision to exit the personal lending line of business, adjustments to record this portfolio at the lower of cost or market are included in investment gains (losses), net, which is a component of other income (losses).
Operating expenses — The Company assesses its operational efficiency using the cost-to-managed assets ratio. The Company performs extensive analysis to determine whether observed fluctuations in operating expense levels indicate a trend or are the nonrecurring impact of large projects. The operating expense analysis also includes a loan- and portfolio-level review of origination and servicing costs to assist the Company in assessing profitability by pool and vintage.

Because volume and portfolio size determine the magnitude of the impact of each of the above factors on the Company'sCompany’s earnings, the Company also closely monitors origination and sales volume along with APR and discounts (including subvention and net of dealer participation).


Recent Developments and Other Factors Affecting The Company'sCompany’s Results of Operations

Changes to Board of Directors & Management Team



On August 28, 2017, the Company announced the departure of its President and Chief Executive Officer (CEO), Mr. Jason Kulas, effective August 27, 2017. Mr. Scott Powell was named successor and was also appointed to the Executive Committee of the Board. Both appointments were effective August 27, 2017. Mr. Mahesh Aditya was also elected to the Board to fill the vacancy created by the departure of Mr. Kulas effective August 27, 2017.


On October 2, 2017, the Company announced the departure of its Chief Financial Officer (CFO), Mr. Ismail Dawood, effective September 29, 2017. Mr. Juan Carlos Alvarez de Soto was named successor effective September 29, 2017. In addition, the Company announced that, on September 28, 2017, the Board appointed Sandra Broderick as Executive Vice President, Head of Operations of the Company, effective as of October 10, 2017. Further, the Company announced that the Board appointed Richard Morrin as President, Chrysler Capital and Auto Relationships of the Company, effective as of September 28, 2017.

On November 27, 2017, Mark HurleyJose Doncel submitted his resignation from the Board, effective as of November 27, 2017.
Impact from Hurricanes
DuringDecember 18, 2019. Also, on December 18, 2019, the third quarter of 2017, the Company's operations were impacted by Hurricanes Harvey and Irma. AsBoard appointed Homaira Akbari as a resultmember of the hurricanes, the Company incurred costs to repair damaged assets and facilities, suffered losses under its contracts, and incurred costs to clean up and recover its operations. The Company has considered the impactBoard, effective as of both Hurricanes in its allowance for credit losses recordedJanuary 1, 2020.

Effective as of December 31, 2017.
Personal Lending
As a result2, 2019, the Board appointed Mahesh Aditya, as President and CEO of the strategic evaluationCompany.Mr. Aditya replaced Scott Powell, who resigned as President and CEO and as a director of the Company, effective as of December 2, 2019.

Effective as of September 16, 2019, the Board appointed Fahmi Karam as CFO of the Company. Mr. Karam replaced Juan Carlos Alvarez de Soto, who departed from the Company to become CFO of SHUSA.

The Board appointed Shawn Allgood as Head of Chrysler Capital and Auto Relationships, effective as of July 19, 2019. Mr. Allgood replaced Richard Morrin, who resigned as President, Chrysler Capital and Auto Relationships, effective as of July 19, 2019.

Tender Offer
On January 30, 2020, the Company commenced a modified Dutch Auction tender offer to purchase up to $1 billion of shares of its personal lending portfolio,common stock, at a range of between $23 and $26 per share, or such lesser number of shares of its common stock as are properly tendered and not properly withdrawn by the seller, in the third quarter of 2015, the Company began reviewing strategic alternatives for exiting the personal loan portfolios. Oncash. The tender offer expires on February 1, 2016, the Company completed the sale of substantially all LendingClub loans to a third-party buyer at an immaterial premium to par value. On April 14, 2017, the Company sold the remaining LendingClub portfolio to a third-party buyer.27, 2020.
The Company's other significant personal lending relationship is with Bluestem. The Company continues to perform in accordance with the terms and operative provisions of the agreements under which it is obligated to purchase personal revolving loans originated by Bluestem for a term ending in 2020, or 2022 if extended at Bluestem's option. This revolving loan portfolios is carried as held for sale in the Company's consolidated financial statements. Accordingly, the Company has recorded $374 million during 2017 in lower-of-cost-or market adjustments on this portfolio, and there may be further such adjustments required in future periods' financial statements. The Company is currently evaluating alternatives for the sale of the Bluestem portfolio, which had a carrying value of $1.1 billion at December 31, 2017.
Securitizations
On March 29, 2017, the Company entered into a Master Securities Purchase Agreement (MSPA) with Santander, whereby the Company has the option to sell a contractually determined amount of eligible prime loans to Santander, through the SPAIN securitization platform, for a term ending in December 2018. The Company provides servicing on all loans originated under the MSPA. For the year ended December 31, 2017, the Company sold approximately $1.2 billion of loans under the MSPA. Under a separate securities purchase agreement, the Company sold approximately $1.3 billion of prime loans to Santander for the year ended December 31, 2017. The Company provides servicing of these loans sold.
Dividends
In June 2017, SHUSA announced that the FRBB did not object to the planned capital actions described in SHUSA’s 2017 annual capital plan that was submitted as part of is CCAR submissions. Included in SHUSA’s capital actions were proposed dividend payments for the Company’s stockholders. As a result, we made a dividend payment in 2017 and in February 2018 and, subject to Board approval, plan to pay a further dividend in the second quarter of 2018.
Prior Flow Agreements
Until January 31, 2017, the Company had a flow agreement with Bank of America whereby it was committed to sell a contractually determined amount of eligible Chrysler Capital loans to Bank of America on a monthly basis, depending on the amount and credit quality of eligible current month originations and prior month sales. For loans sold, the Company retains the servicing rights at contractually agreed-upon rates. The Company also may receive or pay a servicer performance payment based on an agreed-upon formula if performance on the sold loans is better or worse, respectively, than expected performance


at the time of sale. These servicer performance payments are limited to a dollar amount known at the time of sale and are not expected to be significant to the Company's total servicing compensation from the flow agreement.
Until May 1, 2017, the Company sold loans to CBP under terms of a flow agreement and predecessor sale agreements. The Company retained servicing on the sold loans and will owe CBP a loss-sharing payment capped at 0.5% of the original pool balance if losses exceed a specified threshold, established on a pool-by-pool basis.
Reportable Segment
The Company has one reportable segment: Consumer Finance. This segment includes the Company's vehicle financial products and services, including retail installment contracts, vehicle leases, and dealer loans, as well as financial products and services related to motorcycles, RVs, and marine vehicles. It also includes the Company's personal loan and point-of-sale financing operations.



Volume

The Company'sCompany’s originations of individually acquired loans and leases, including revolving loans, average APR, and dealer discount during(net of dealer participation) for the year ended December 31, 2019, 2018 and 2017 2016, and 2015 have beenwere as follows:
For the Year Ended December 31,
201920182017
Retained Originations(Dollar amounts in thousands)
Retail installment contracts$15,835,618  $15,379,778  $11,634,395  
Average APR16.3 %17.3 %16.4 %
Average FICO® (a)598  595  602  
Discount(0.5)%0.2 %0.7 %
Personal loans (b)$1,467,452  $1,482,670  $1,477,249  
Average APR29.8 %29.6 %25.7 %
Leased vehicles$8,520,489  $9,742,423  $5,987,648  
Finance lease$17,589  $9,794  $9,295  
Total originations retained$25,841,148  $26,614,665  $19,108,587  
Sold Originations (c)
Retail installment contracts$—  $1,820,085  $2,550,065  
Average APR— %7.3 %6.2 %
Average FICO® (d)—  727  727  
Total Originations Sold$—  $1,820,085  $2,550,065  
Total SC Originations25,841,148  28,434,750  21,658,652  
Total originations (excluding SBNA Originations Program) (e)$25,841,148  $28,434,750  $21,658,652  
(a)Unpaid principal balance excluded from the weighted average FICO score is $1.8 billion, $1.9 billion and $1.5 billion as the borrowers on these loans did not have FICO scores at origination and $582 million, $76 million and $164 million of commercial loans for the years ended2019, 2018 and 2017, respectively.
(b) Included in the total origination volume is $270 million, $304 million and $264 million for the years ended 2019, 2018 and 2017, respectively, related to newly opened accounts.
(c)  There were no sales in 2019.




 For the Year Ended
 December 31, 2017 December 31, 2016 December 31, 2015
Retained Originations(Dollar amounts in thousands)
Retail installment contracts$11,634,395
 $12,726,912
 $16,692,229
Average APR16.4% 15.7% 16.9%
Average FICO® (a)602
 598
 584
Discount0.7% 0.5% 1.8%
 
    
Personal loans (b)$1,477,249
 $1,555,783
 $2,189,414
Average APR25.7% 25.1% 21.2%
      
Leased vehicles$5,987,648
 $5,584,149
 $5,132,053
 

    
Capital leases$9,295
 $7,401
 $67,244
Total originations retained$19,108,587
��$19,874,245
 $24,080,940
      
Sold Originations     
Retail installment contracts$2,550,065
 $3,573,658
 $5,419,730
Average APR6.2% 4.3% 4.2%
Average FICO® (c)727
 745
 743
      
Total SC originations$21,658,652
 $23,447,903
 $29,500,670
      
Facilitated Originations     
Leased vehicles
 
 632,471
Total originations facilitated for affiliates$
 $
 $632,471
      
Total originations (d)$21,658,652
 $23,447,903
 $30,133,141
(a)
Unpaid principal balance excluded from the weighted average FICO score is $1.5 billion, $2.1 billion and $3.2 billion for the years ended2017, 2016, and 2015, respectively, as the borrowers on these loans did not have FICO scores at origination. Of these amounts $164 million, $364 million, and $650 million, respectively, were commercial loans.
(b)Effective as of three months ended December 31, 2017, the Company revised its approach to define origination volumes for Personal Loans to include new originations, gross of paydowns and charge-offs, related to customers who took additional advances on existing accounts (including capitalized late fees, interest and other charges), and newly opened accounts. In the prior periods, the Company reported net balance increases on personal loans as origination volume. Included in the total origination volume is $264 million, $304 million, and $933 million for the years ended 2017, 2016, and 2015, respectively, related to newly opened accounts.
(c)Unpaid principal balance excluded from the weighted average FICO score is $318 million, $451 million, and $647 million for the years ended 2017, 2016, and 2015, respectively, as the borrowers on these loans did not have FICO scores at origination. Of these amounts $102 million, $86 million, and $108 million, respectively, were commercial loans.
(d)Auto originations decreased primarily attributable to the continued high competition in the auto loan originations market, particularly the prime environment. The Company continues to focus on optimizing the loan quality of its portfolio, seeking an appropriate balance of volume and risk. Chrysler Capital volume and penetration rates are influenced by strategies implemented by FCA, including product mix and incentives.

(d) Unpaid principal balance excluded from the weighted average FICO score is zero, $143 million and $318 million as the borrowers on these loans did not have FICO scores at origination and zero, $76 million and $102 million of commercial loans for the years ended 2019, 2018 and 2017, respectively.

(e) Total originations excludes finance receivables (UPB) of $1.1 billion, zero and zero purchased from third party lenders during the years ended December 31, 2019, 2018 and 2017, respectively.


Total auto originations (excluding SBNA Origination Program) decreased $2.6 billion, or 9.6%, from the year ended December 31, 2018 to the year ended December 31, 2019, since the Company has initiated the SBNA originations program as described below. The Company'scompany's initiatives to improve our pricing as well as dealer and customer experience has increased our competitive position in the market. The Company continues to focus on optimizing the loan quality of its portfolio with an appropriate balance of volume and risk. CCAP volume and penetration rates are influenced by strategies implemented by FCA and the Company, including product mix and incentives.

SBNA Originations Program

Beginning in 2018, the Company agreed to provide SBNA with origination support services in connection with the processing, underwriting and purchase of retail auto loans, primarily from FCA dealers. In addition, the Company agreed to perform the servicing for any loans originated on SBNA’s behalf. During the year ended December 31, 2019 and 2018 the Company facilitated the purchase of $7.0 billion and $1.9 billion of retail installment contacts, respectively.

The Company’s originations of individually acquired retail installment contracts and leases by vehicle type during the years ended December 31, 2017, 20162019, 2018 and 20152017 were as follows:
For the Year Ended December 31,
Years Ended
December 31,
2017
 December 31,
2016
 December 31,
2015
201920182017
(Dollar amounts in thousands)(Dollar amounts in thousands)
Retail installment contracts        Retail installment contracts
Car$5,724,222
40.4% $6,878,899
42.2% $10,061,801
45.5%Car$5,644,541  35.6 %$6,291,037  36.6 %5,724,222  40.4 %
Truck and utility7,168,113
50.5% 8,187,007
50.2% 10,454,371
47.3%Truck and utility9,546,642  60.3 %10,062,285  58.5 %7,168,113  50.5 %
Van and other (a)1,292,125
9.1% 1,234,664
7.6% 1,595,787
7.2%Van and other (a)644,435  4.1 %846,541  4.9 %1,292,125  9.1 %
$14,184,460
100.0% $16,300,570
100.0% $22,111,959
100.0%$15,835,618  100.0 %$17,199,863  100 %$14,184,460  100 %
        
Leased vehicles        Leased vehicles
Car$1,017,410
17.0% $668,442
12.0% $717,040
14.0%Car$410,194  4.8 %$822,102  8.4 %1,017,410  17.0 %
Truck and utility4,582,753
76.5% 4,294,803
76.9% 3,975,547
77.5%Truck and utility7,831,086  91.9 %8,532,819  87.6 %4,582,753  76.5 %
Van and other (a)387,485
6.5% 620,904
11.1% 439,466
8.5%Van and other (a)279,209  3.3 %387,502  4.0 %387,485  6.5 %
$5,987,648
100.0% $5,584,149
100.0% $5,132,053
100.0%$8,520,489  100.0 %$9,742,423  100.0 %$5,987,648  100.0 %
        
Total originations by vehicle type        Total originations by vehicle type
Car$6,741,632
33.4% $7,547,341
34.5% $10,778,841
39.6%Car$6,054,735  24.9 %$7,113,139  26.4 %$6,741,632  33.4 %
Truck and utility11,750,866
58.3% 12,481,810
57.0% 14,429,918
53.0%Truck and utility17,377,728  71.3 %18,595,104  69.0 %11,750,866  58.3 %
Van and other (a)1,679,610
8.3% 1,855,568
8.5% 2,035,253
7.4%Van and other (a)923,644  3.8 %1,234,043  4.6 %1,679,610  8.3 %
$20,172,108
100.0% $21,884,719
100.0% $27,244,012
100.0%$24,356,107  100.0 %$26,942,286  100.0 %$20,172,108  100.0 %
(a)Other primarily consists of commercial vehicles.
(a) Other primarily consists of commercial vehicles.
The Company'sCompany’s asset sales for the years ended December 31, 2017, 20162019, 2018 and 20152017 were as follows:
For the Year Ended December 31,
201920182017
(Dollar amounts in thousands) 
Retail installment contracts$—  $2,905,922  $2,979,033  
Average APR— %7.2 %6.2 %
Average FICO®—  726  721  





 For the Year Ended
 December 31, 2017 December 31, 2016 December 31, 2015
 (Dollar amounts in thousands)
Retail installment contracts$2,979,033
 $3,694,019
 $7,862,520
Average APR6.2% 4.2% 7.2%
Average FICO®721
 746
 704
      
Personal loans (b)$
 $869,349
 $
Average APR% 17.9% 
      
Leased vehicles$
 $
 $1,316,958
Total asset sales (a)$2,979,033
 $4,563,368
 $9,179,478
(a)Assets sales decreased due to the terminations of the forward flow agreements with CBP and Bank of America during the year. This was partially offset by the three new securitizations executed in 2017, whereby eligible prime loans are sold to Santander.

There were no asset sales during the year 2019.


The Company'sCompany’s portfolio of retail installment contracts held for investment and leases by vehicle type as of December 31, 20172019 and 20162018 are as follows:
December 31,
2017
 December 31,
2016
December 31, 2019December 31, 2018
(Dollar amounts in thousands)(Dollar amounts in thousands)
Retail installment contracts     Retail installment contracts
Car$13,509,708
52.0% $14,835,303
54.2%Car$12,286,182  39.9 %$13,011,925  45.7 %
Truck and utility11,144,712
42.9% 10,967,816
40.1%Truck and utility17,238,406  56.0 %14,266,757  50.1 %
Van and other (a)1,332,112
5.1% 1,555,028
5.7%Van and other (a)1,251,450  4.1 %1,184,554  4.2 %
$25,986,532
100.0% $27,358,147
100.0%$30,776,038  100.0 %$28,463,236  100.0 %
     
Leased vehicles     Leased vehicles
Car$1,571,170
14.1% $1,213,371
12.6%Car$1,237,803  7.1 %$1,590,621  10.5 %
Truck and utility8,704,623
77.9% 7,447,718
77.5%Truck and utility15,795,594  89.8 %12,899,955  84.8 %
Van and other (a)899,809
8.0% 951,864
9.9%Van and other (a)529,385  3.1 %728,737  4.7 %
$11,175,602
100.0% $9,612,953
100.0%$17,562,782  100.0 %$15,219,313  100.0 %
     
Total by vehicle type     Total by vehicle type
Car$15,080,878
40.6% $16,048,674
43.4%Car$13,523,985  28.0 %$14,602,546  33.4 %
Truck and utility19,849,335
53.4% 18,415,534
49.8%Truck and utility33,034,000  68.3 %27,166,712  62.2 %
Van and other (a)2,231,921
6.0% 2,506,892
6.8%Van and other (a)1,780,835  3.7 %1,913,291  4.4 %
$37,162,134
100.0% $36,971,100
100.0%$48,338,820  100.0 %$43,682,549  100.0 %
(a)Other primarily consists of commercial vehicles.
(a) Other primarily consists of commercial vehicles.
The unpaid principal balance, average APR, and remaining unaccreted net discount of the Company'sCompany’s held for investment portfolio as of December 31, 20172019 and 20162018 are as follows:
December 31, 2019December 31, 2018
(Dollar amounts in thousands) 
Retail installment contracts (a)$30,776,038  $28,463,236  
Average APR16.1 %16.7 %
Discount0.3 %0.8 %
Personal loans (b)$—  $2,637  
Average APR— %31.7 %
Receivables from dealers$12,668  $14,710  
Average APR4.0 %4.1 %
Leased vehicles$17,562,782  $15,219,313  
Finance leases$27,584  $19,344  
 December 31, 2017 December 31, 2016
 (Dollar amounts in thousands)
Retail installment contracts (a)$25,986,532
 $27,358,147
Average APR16.5% 16.4%
Discount1.5% 2.3%
    
Personal loans$6,887
 $19,361
Average APR31.8% 31.5%
    
Receivables from dealers$15,787
 $69,431
Average APR4.2% 4.9%
    
Leased vehicles$11,175,602
 $9,612,953
    
Capital leases$22,857
 $31,872
(a) Of this balance as of December 31, 2019, $13.5 billion, $8.0 billion and $3.8 billion was originated in the years ended December 31, 2019, 2018 and 2017 respectively.
(a)Of this balance as of December 31, 2017, $8.7 billion, $6.9 billion, and $5.6 billion was originated in the years ended December 31, 2017, 2016, and 2015, respectively.

(b) The remaining balance of personal loans, held for investment, was charged off during the quarter ended June 30, 2019.

The Company records interest income from individually acquired retail installment contracts personal loans, and receivables from dealers in accordance with the terms of the loans, generally discontinuing and reversing accrued income once a loan becomes more than 60 days past due, except in the case of revolving personal loans, for which the Company continues to accrue interest until charge-off, in the month in which the loan becomes 180 days past due, and receivables from dealers, for which the


Company continues to accrue interest until the loan becomes more than 90 days past due.





The Company generally does not acquire receivables from dealers and term personal loans at a discount. The Company amortizes discounts, subvention payments from manufacturers, and origination costs as adjustments to income from individually acquired retail installment contracts using the effective yield method. The Company estimates future principal prepayments specific to pools of homogeneous loans which are based on the vintage, credit quality at origination and term of the loan. Prepayments in our portfolio are sensitive to credit quality, with higher credit quality loans generally experiencing higher voluntary prepayment rates than lower credit quality loans. The impact of defaults is not considered in the prepayment rate; the prepayment rate only considers voluntary prepayments. The resulting prepayment rate specific to each pool is based on historical experience, and is used as an input in the calculation of the constant effective yield.

Our estimated weighted average prepayment rates ranged from 5.1% to 11.0% as of December 31, 2019, and 5.7% to 10.8% as of December 31, 2018. The Company amortizes the discount, if applicable, on revolving personal loans straight-line over the estimated period over which the receivables are expected to be outstanding.

For individually acquired retail installment contracts, personal loans, capitalfinance leases, and receivables from dealers, the Company also establishes a credit loss allowance for the estimated losses inherent in the portfolio. The Company estimates probable losses based on contractual delinquency status, historical loss experience, expected recovery rates from sale of repossessed collateral, bankruptcy trends, and general economic conditions such as unemployment rates. For loans within these portfolios that are classified as TDRs, impairment is measured based on the present value of expected future cash flows discounted at the original effective interest rate. For loans that are considered collateral-dependent, such as certain bankruptcy modifications, impairment is measured based on the fair value of the collateral, less its estimated cost to sell.


The Company classifies most of its vehicle leases as operating leases. The Company records the net capitalized cost of each
lease as an asset, which is depreciated straight-line over the contractual term of the lease to the expected residual value. The
Company records lease payments due from customers as income until and unless a customer becomes more than 60 days
delinquent, at which time the accrual of revenue is discontinued and reversed. The Company resumes and reinstates the accrual
if a delinquent account subsequently becomes 60 days or less past due. The Company amortizes subvention payments from the
manufacturer, down payments from the customer, and initial direct costs incurred in connection with originating the lease
straight-line over the contractual term of the lease.
Historically, the Company'sCompany’s primary means of acquiring retail installment contracts has been through individual acquisitions immediately after origination by a dealer. The Company also periodically purchasedpurchases pools of receivables and had significant volumes of these purchases during the credit crisis. WhileDuring the year ended December 31, 2019, the Company continuespurchased a pool of receivables from a third party lender for $1.09 billion, of which the Company elected the fair value option for $22 million deemed to pursue such opportunities when available,be non-performing since it was determined that not all contractually required payments would be collected. The Company did not purchase any pools of non-performing loans during the years ended December 31, 2017, 20162018 and 2015. However,2017. In addition, during the years ended December 31, 2017, 20162019, 2018 and 2015,2017 the Company did recognize certain retail installment contracts with an unpaid principal balance of $290,613, $466,050$74,718, $213,973 and $95,596,$290,613 respectively, held by non-consolidated securitization Trusts under optional clean-up calls. Following the initial recognition of these loans at fair value, the performing loans in the portfolio will be carried at amortized cost, net of allowance for credit losses. The Company elected the fair value option for all non-performing loans acquired (more than 60 days delinquent as of re-recognition date), for which it was probable that not all contractually required payments would be collected. All of the retail installment contracts acquired during these periods were acquired individually. For the Company'sCompany’s existing purchased receivables portfolios - credit impaired, which were acquired at a discount partially attributable to credit deterioration since origination, the Company estimates the expected yield on each portfolio at acquisition and record monthly accretion income based on this expectation. The Company periodically re-evaluates performance expectations and may increase the accretion rate if a pool is performing better than expected. If a pool is performing worse than expected, the Company is required to continue to record accretion income at the previously established rate and to record impairment to account for the worsening performance.




Results of Operations
This MD&A should be read in conjunction with the consolidated financial statements and the accompanying notes included elsewhere in this Report. The following table presents the Company's results of operations for the years ended December 31, 2017, 2016, and 2015:




 For the Year Ended December 31,
 2017 2016 2015
 (Dollar amounts in thousands)
Interest on finance receivables and loans$4,755,678
 $5,026,790
 $5,031,829
Leased vehicle income1,788,457
 1,487,671
 1,037,793
Other finance and interest income19,885
 15,135
 18,162
Total finance and other interest income6,564,020
 6,529,596
 6,087,784
Interest expense947,734
 807,484
 628,791
Leased vehicle expense1,298,513
 995,459
 726,420
Net finance and other interest income4,317,773
 4,726,653
 4,732,573
Provision for credit losses2,254,361
 2,468,200
 2,785,871
Net finance and other interest income after provision for credit losses2,063,412
 2,258,453
 1,946,702
Profit sharing29,568
 47,816
 57,484
Net finance and other interest income after provision for credit losses and profit sharing2,033,844
 2,210,637
 1,889,218
Total other income101,106
 93,546
 421,643
Total operating expenses1,311,436
 1,143,472
 1,021,249
Income before income taxes823,514
 1,160,711
 1,289,612
Income tax expense (benefit)(364,092) 394,245
 465,572
Net income$1,187,606
 $766,466
 $824,040
      
Net income$1,187,606
 $766,466
 $824,040
Change in unrealized gains (losses) on cash flow hedges, net of tax16,003
 26,134
 (1,428)
Comprehensive income$1,203,609
 $792,600
 $822,612



Year Ended December 31, 20172019 Compared to Year Ended December 31, 20162018
Interest on Finance Receivables and Loans
For the Year Ended
December 31,Increase (Decrease)
20192018AmountPercent
(Dollar amounts in thousands)
Income from retail installment contracts$4,683,083  $4,487,614  $195,469  %
Income from purchased receivables portfolios - credit impaired4,007  8,569  (4,562) (53)%
Income from receivables from dealers240  458  (218) (48)%
Income from personal loans362,636  345,923  16,713  %
Total interest on finance receivables and loans$5,049,966  $4,842,564  $207,402  %
 For the Year Ended
 December 31, December 31, Increase (Decrease)
 2017 2016 Amount Percent
 (Dollar amounts in thousands)
Interest from individually acquired retail installment contracts$4,374,874
 $4,615,459
 $(240,585) (5)%
Interest from purchased receivables portfolios30,129
 69,701
 (39,572) (57)%
Interest from receivables from dealers2,802
 3,718
 (916) (25)%
Interest from personal loans347,873
 337,912
 9,961
 3 %
Total interest on finance receivables and loans$4,755,678
 $5,026,790
 $(271,112) (5)%

Income from individually acquired retail installment contracts decreased $241 increased $195 million, or 5%4%, from 20162018 to 2017, greater than the (3)% decline2019, primarily due to a 5.5% increase in the average outstanding balance of the Company'scompany's portfolio primarily due to lower interest income accruals for specific categories of loans classified as TDRs.and new originations in 2019 with higher loan APRs.

Income from purchased receivables - credit impaired portfolios decreased $40$5 million, or 57%53%, from 20162018 to 2017,2019 due to the sale of a majority of the purchased receivables to SBNA during the period and the continued runoff of the portfolios, as the Company has made no portfolio acquisitions accounted for under ASC 310-30 since 2012. The average balance of the portfolios decreased from $286 million in 2016 to $146 million, or 49%, in 2017.
Income from personal loans increased $10$17 million, or 3%5%, from 20162018 to 2017, as the sale of the entire LendingClub personal2019, primarily due to newer originations with higher loan portfolio left only higher-yielding revolving loan portfolio.APRs.
Leased Vehicle Income and Expense
For the Year Ended
December 31,Increase (Decrease)
20192018AmountPercent
(Dollar amounts in thousands)
Leased vehicle income$2,764,258  $2,257,719  $506,539  22 %
Leased vehicle expense1,862,121  1,535,756  326,365  21 %
Leased vehicle income, net$902,137  $721,963  $180,174  25 %
 For the Year Ended
 December 31, December 31, Increase (Decrease)
 2017 2016 Amount Percent
 (Dollar amounts in thousands)
Leased vehicle income$1,788,457
 $1,487,671
 $300,786
 20 %
Leased vehicle expense1,298,513
 995,459
 303,054
 30 %
Leased vehicle income, net$489,944
 $492,212
 $(2,268) (0.5)%
Leased vehicle income, and expensenet increased from prior year duein 2019 as compared to the continual growth in the portfolio since the Company launched Chrysler Capital in 2013. Leased vehicle expense increased at a larger rate than leased vehicle income2018 due to an increase in depreciation expense which was the result of a decrease in residual values. The average outstanding balance of the portfolios increased from $8.8 billion in 2016 to $10.5 billion, or 18.6%, in 2017.portfolio by 26%. Through the Chrysler Agreement, the Company receives manufacturer incentives on new leases originated under the program in the form of lease subvention payments, which are amortized over the term of the lease and reduce depreciation expense within Leasedleased vehicle expense.
Interest Expense
For the Year Ended
December 31,Increase (Decrease)
20192018AmountPercent
(Dollar amounts in thousands)
Interest expense on notes payable$1,356,245  $1,158,271  $197,974  17 %
Interest expense on derivatives(24,441) (46,511) 22,070  (47)%
Total interest expense$1,331,804  $1,111,760  $220,044  20 %
 For the Year Ended
 December 31, December 31, Increase (Decrease)
 2017 2016 Amount Percent
 (Dollar amounts in thousands)
Interest expense on notes payable$950,950
 $754,687
 $196,263
 26 %
Interest expense (income) on derivatives(3,216) 52,797
 (56,013) (106)%
Total interest expense$947,734
 $807,484
 $140,250
 17 %
Total Interest expense on notes payableexpense increased $196$220 million, or 26%20%, from 20162018 to 2017,2019 primarily due to the increased cost of funds resulting from higher market rates and wider spreads.


Interest expense on derivatives decreased $56 million, or 106%, from 2016 to 2017, primarily due to favorable mark-to-market impact based on interest rate changesan increase in 2017.average outstanding debt balance by 13%.
Provision for Credit Losses
For the Year Ended
December 31,Increase (Decrease)
20192018AmountPercent
(Dollar amounts in thousands)
Provision for credit losses$2,093,749  $2,205,585  $(111,836) (5)%




 For the Year Ended
 December 31, December 31, Increase (Decrease)
 2017 2016 Amount Percent
 (Dollar amounts in thousands)
Provision for credit losses on individually acquired retail installment contracts$2,244,182
 $2,471,490
 $(227,308) (9)%
Incremental Increase (decrease) in impairment related to purchased receivables portfolios
 (2,985) 2,985
 (100)%
Provision for credit losses on receivables from dealers(560) 201
 (761) (379)%
Provision for credit losses on personal loans10,691
 
 10,691
 100 %
Provision for credit losses on capital leases48
 (506) 554
 (109)%
Provision for credit losses$2,254,361
 $2,468,200
 $(213,839) (9)%

During 2017, the Company changed the model usedProvision for estimating thecredit losses decreased $112 million, or 5%, from 2018 to 2019, primarily due to net charge off activity and portfolio composition. Our assets covered by allowance for credit losses on individually acquired retail installment contractshave increased 8.2% from a vintage loss model2018 to a transition based Markov model. Under the vintage loss model, future losses were projected using the lifetime vintage loss curves calibrated on the historical data. The new transition based Markov model provides data on a more granular2019 but our total allowance ratio has decreased from 11.4% at December 31, 2018 to 9.9% at December 31, 2019, driven by lower TDR balances and disaggregated/segment basis as it utilizes the recently observed loan transition rates from various loan statuses to forecast future losses. Transition matrices in the Markov model are categorized based on account characteristics, such as delinquency status, TDR type (deferment, modification, etc.), internal credit risk, origination channel, months on book, thin/thick file and time since TDR event. The Company believes that this level of disaggregation is appropriate and provides a more comprehensive evaluation of the potential risks used to estimate an allowance for credit losses for non-TDR and TDR loans. The change did not have a significant impact on the amount of allowance for loan losses recognized for both TDR and non-TDR loans, during 2017.
Provision for credit losses on the Company's individually acquired retail installment contracts decreased $227 million, or 9%, from 2016 to 2017, primarily due to a lower build of the allowance for credit losses as a result of the decline in originations, stabilizing credit performance for non-TDR loans, andbetter recovery rates. This is partially offset by the lower benefit from bankruptcy sales and to a lesser extent, the additional allowance for credit losses recorded for customers affected by Hurricanes Harvey and Irma. In addition, provision for credit losses is impacted by nonaccrual of interest income for certain TDR loans which is offset in the impairment as it reduces the carrying value of TDR loans.
Provision for credit losses on personal loans was recorded during fiscal 2017 due to the reclassification of personal loans from held for sale to held for investment effective as of the end on the third quarter of 2016.
Profit Sharing
 For the Year Ended
 December 31, December 31, Increase (Decrease)
 2017 2016 Amount Percent
 (Dollar amounts in thousands)
Profit sharing$29,568
 $47,816
 $(18,248) (38)%
Profit sharing consists of revenue sharing related to the Chrysler Agreement and profit sharing on personal loans originated pursuant to the Company's agreements with Bluestem. Profit sharing decreased in 2017 compared to 2016, primarily because of decrease in Chrysler profit sharing expense based on increase in lease depreciation expense.



Other Income
 For the Year Ended
 December 31, December 31, Increase (Decrease)
 2017 2016 Amount Percent
 (Dollar amounts in thousands)
Investment losses, net$(366,439) $(444,759) $78,320
 (18)%
Servicing fee income118,341
 156,134
 (37,793) (24)%
Fees, commissions, and other349,204
 382,171
 (32,967) (9)%
Total other income$101,106
 $93,546
 $7,560
 8 %
Average serviced for others portfolio$10,118,277
 $13,306,988
 $(3,188,711) (24)%
Investment losses, net for the years ended December 31, 2017 and 2016, were as follows:
 For the Year Ended December 31,
 2017 2016
Gain (loss) on sale of loans and leases$17,554
 $(11,549)
Lower of cost or market adjustments(386,060) (423,616)
Other gains / (losses and impairments)2,067
 (9,594)
    Total investment losses, net$(366,439) $(444,759)
Gain (loss) on sale of loans and leases changed from a $12 million loss in 2016 to a $18 million gain in 2017. The change was driven primarily by the $36 million gain recognized upon the sale of receivables previously acquired with deteriorated credit quality to SBNA during the year. The gain is partially offset by losses recognized from off-balance sheet securitizations and flow agreements.

The change in lower of cost or market adjustments relates to customer default activity and net changes in the unpaid principal balance on the personal lending portfolio, most of which has been classified as held for sale since September 30, 2015. Refer to Note 18 - "Investment Gains (Losses), Net".
The Company records servicing fee income on loans that it services but does not own and does not report on its balance sheet. Servicing fee income decreased 24% from 2016 to 2017, due to the decline in the Company's serviced portfolio. The Company's serviced for others portfolio as of December 31, 2017 and 2016, was as follows:
 December 31,
 2017 2016
 (Dollar amounts in thousands)
SBNA and Santander retail installment contracts$2,546,255
 $531,117
SBNA leases321,629
 1,297,317
Total serviced for related parties2,867,884
 1,828,434
Chrysler Capital securitizations1,405,168
 2,472,757
Other third parties4,365,917
 7,644,031
Total serviced for third parties5,771,085
 10,116,788
Total serviced for others portfolio$8,638,969
 $11,945,222

The Company's serviced for others balances has decreased versus the prior year due to lower prime originations and the timing of prime asset sales.
The Company's fees, commissions, and other primarily includes late fees, miscellaneous, and other income. This income decreased 9% from 2016 to 2017, due to the discontinuance of certain revenue streams in 2017.





Total Operating Expenses
 For the Year Ended
 December 31, December 31, Increase (Decrease)
 2017 2016 Amount Percent
 (Dollar amounts in thousands)
Compensation expense$581,017
 $498,224
 $82,793
 17 %
Repossession expense275,704
 293,355
 (17,651) (6)%
Other operating costs454,715
 351,893
 102,822
 29 %
Total operating expenses$1,311,436
 $1,143,472
 $167,964
 15 %
Compensation expense increased by $83 million, or 17%, from 2016 to 2017, primarily due to the increase in severance expenses related to management changes, efficiency efforts and continued investment in compliance and control functions.
Repossession expense decreased 18 million, or 6%, from 2016 to 2017, primarily due to a decrease in repossessions due to the impact of Hurricanes Harvey and Irma.
Other operating costs expense increased $103 million, or 29% from 2016 to 2017, primarily due to the loss recorded for certain lawsuits, regulatory matters and other legal proceedings. Refer to Note 11-"Commitments and Contingencies" in the Notes to Consolidated Financial Statements.
Income Tax Expense (Benefit)
 For the Year Ended
 December 31, December 31, Increase (Decrease)
 2017 2016 Amount Percent
 (Dollar amounts in thousands)
Income tax expense (benefit)$(364,092) $394,245
 $(758,337) (192)%
Income before income taxes823,514
 1,160,711
 (337,197) (29)%
Effective tax rate(44.2)% 34.0%    
The significant decrease in income tax expense in 2017, is primarily due to the Tax Cuts and Jobs Act enacted on December 22, 2017 and effective January 1, 2018, including re-measurement of all deferred tax assets and deferred tax liabilities at federal tax rate of 21%. Refer to Note 10.
Other Comprehensive Income
 For the Year Ended
 December 31, December 31, Increase (Decrease)
 2017 2016 Amount Percent
 (Dollar amounts in thousands)
Change in unrealized gains on cash flow hedges, net of tax$16,003
 $26,134
 $(10,131) (39)%

The change in unrealized gains on cash flow hedges from 2016 to 2017, was primarily driven by interest rate movements in 2017.





Year Ended December 31, 2016 Compared to Year Ended December 31, 2015
Interest on Finance Receivables and Loans
 For the Year Ended
 December 31, December 31, Increase (Decrease)
 2016 2015 Amount Percent
 (Dollar amounts in thousands)
Interest from individually acquired retail installment contracts$4,615,459
 $4,483,054
 $132,405
 3 %
Interest from purchased receivables portfolios69,701
 91,157
 (21,456) (24)%
Interest from receivables from dealers3,718
 4,537
 (819) (18)%
Interest from personal loans337,912
 453,081
 (115,169) (25)%
Total interest on finance receivables and loans$5,026,790
 $5,031,829
 $(5,039) 
Income from individually acquired retail installment contracts increased $132 million, or 3%, from 2015 to 2016, consistent with the 7% growth in the average outstanding balance of the Company's portfolio of these contracts and a shift in credit quality mix.
Income from purchased receivables portfolios decreased $21 million, or 24%, from 2015 to 2016 due to the continued runoff of the portfolios, as the Company has made no portfolio acquisitions since 2012. The average balance of the portfolios decreased from $0.6 billion in 2015 to $0.3 billion, or 49% in 2016.
Income from personal loans decreased $115 million, or 25%, from 2015 to 2016, less than the 37% decrease in the average outstanding portfolio, as the sale of the LendingClub loans in February 2016 left only the higher-yielding revolving loan portfolio. The average balance of the portfolios decreased from $2.2 billion in 2015 to $1.4 billion in 2016.
Leased Vehicle Income and Expense
 For the Year Ended
 December 31, December 31, Increase (Decrease)
 2016 2015 Amount Percent
 (Dollar amounts in thousands)
Leased vehicle income$1,487,671
 $1,037,793
 $449,878
 43%
Leased vehicle expense995,459
 726,420
 269,039
 37%
Leased vehicles income, net$492,212
 $311,373
 $180,839
 58%
Leased vehicle income and expense increased significantly from prior year due to the continual growth in the portfolio since the Company launched Chrysler Capital in 2013. During the year ended December 31, 2016, originations have continued to outpace the maturity (or run-off) of existing leases. Through the Chrysler Agreement, the Company receives manufacturer incentives on new leases originated under the program in the form of lease subvention payments, which are amortized over the term of the lease and reduce depreciation expense within leased vehicle expense.
Interest Expense
 For the Year Ended
 December 31, December 31, Increase (Decrease)
 2016 2015 Amount Percent
 (Dollar amounts in thousands)
Interest expense on notes payable$754,687
 $561,750
 $192,937
 34 %
Interest expense on derivatives52,797
 67,041
 (14,244) (21)%
Total interest expense$807,484
 $628,791
 $178,693
 28 %
Interest expense on notes payable increased $193 million, or 34%, from 2015 to 2016, higher than the growth in average debt outstanding of 5%. The Company's cost of funds increased due to higher market rates and wider spreads in 2016.


Interest expense on derivatives decreased $14 million, or 21%, from 2015 to 2016, primarily due to a decrease in the outstanding notional amounts on the Company's derivatives which was due to a favorable mark-to-market impact in 2016 versus an unfavorable mark-to-market impact in 2015 driven by interest rate changes.
Provision for Credit Losses
 For the Year Ended
 December 31, December 31, Increase (Decrease)
 2016 2015 Amount Percent
 (Dollar amounts in thousands)
Provision for credit losses on individually acquired retail installment contracts$2,471,490
 $2,433,617
 $37,873
 2 %
Incremental Increase (decrease) in impairment related to purchased receivables portfolios(2,985) (13,818) 10,833
 (78)%
Provision for credit losses on receivables from dealers201
 242
 (41) (17)%
Provision for credit losses on personal loans
 324,634
 (324,634) (100)%
Provision for credit losses on capital leases(506) 41,196
 (41,702) (101)%
Provision for credit losses$2,468,200
 $2,785,871
 $(317,671) (11)%
Provision for credit losses on the Company's individually acquired retail installment contracts increased $38 million, or 2%, from 2015 to 2016, primarily due to unfavorable variances in net charge-offs which increased by $462 million. The increases in net charge-offs were primarily attributable to portfolio aging and mix shift, lower realized recovery rates, and smaller benefit from bankruptcy sales. The increases in net charge-offs were substantially offset by a smaller build of the allowance for credit losses primarily due to higher credit quality originations during 2016 as compared to 2015.
The change in impairment related to the purchased receivables portfolios was primarily attributable to a larger release of impairment on purchased receivables in 2015 compared to 2016 as the portfolios continued to run off.
Provision for credit losses on personal loans decreased $325 million, or 100%, from 2015 to 2016, due to the reclassification of personal loans from held for investment to held for sale effective as of the end of the third quarter of 2015. Subsequently, personal loans are accounted for at the lower of cost or market, with the associated adjustments reported in investment gains (losses), net.
In early 2015, the Company ceased originations in the primary program that gave rise to the capital lease portfolio, and provisions for credit losses on this portfolio have decreased as the portfolio liquidates.
Profit Sharing
For the Year Ended
December 31,Increase (Decrease)
20192018AmountPercent
(Dollar amounts in thousands)
Profit sharing$52,731  $33,137  $19,594  59 %
 For the Year Ended
 December 31, December 31, Increase (Decrease)
 2016 2015 Amount Percent
 (Dollar amounts in thousands)
Profit sharing$47,816
 $57,484
 $(9,668) (17)%

Profit sharing expense consists of revenue sharing related to the Chrysler Agreement and profit sharing on personal loans originated pursuant to the Company's agreements with Bluestem. Profit sharing with Bluestem decreasedexpense increased in 20162019 compared to 2015, as in 2016 the Bluestem portfolio became more seasoned and increased delinquencies and charge-offs decreased the amount of payments2018, primarily due to Bluestem. This was partially offset byincrease in lease portfolio and an increase in Chrysler Capital revenueprofit sharing eligible portfolio due to continued growth inamendment to the portfolio.Chrysler Agreement with FCA.




Other Income
For the Year Ended
December 31,Increase (Decrease)
20192018AmountPercent
(Dollar amounts in thousands)
Investment losses, net$(406,687) $(401,638) $(5,049) (1)%
Servicing fee income91,334  106,840  (15,506) (15)%
Fees, commissions, and other364,119  333,458  30,661  %
Total other income$48,766  $38,660  $10,106  26 %
Average serviced for others portfolio$9,443,908  $9,048,124  $395,784  
 For the Year Ended
 December 31, December 31, Increase (Decrease)
 2016 2015 Amount Percent
 (Dollar amounts in thousands)
Investment gains (losses), net$(444,759) $(95,214) $(349,545) 367 %
Servicing fee income156,134
 131,113
 25,021
 19 %
Fees, commissions, and other382,171
 385,744
 (3,573) (1)%
Total other income$93,546
 $421,643
 $(328,097) (78)%
Average serviced for others portfolio$13,306,988
 $12,963,334
 $343,654
 3 %
Investment losses, net increased $350, remained flat from 2018 to 2019.

Servicing fee income decreased $16 million or 367% from 2015 to 2016. Investment gains (losses), net for the years ended December 31, 2016 and 2015, werein 2019, as follows:
 For the Year Ended December 31,
 2016 2015
Gain (loss) on sale of loans and leases$(11,549) $155,408
Lower of cost or market adjustments(423,616) (236,396)
Other gains / (losses and impairments)(9,594) (14,226)
         Total investment losses$(444,759) $(95,214)
Gain (loss) on sale of loans and leases changed from a $155 million gain in 2015 to a $12 million loss in 2016. This change was driven primarily by two bulk lease sales executed in 2015, whereas no such sales occurred in 2016. Additionally, the off-balance sheet securitizations in 2015 resulted in gains on sale compared to losses from securitizations in 2016.
Lower of cost or market adjustments2018, due to the lower average balances for the year ended December 31, 2016 included $429 million in customer default activity and net favorable adjustments of $14 million related to net changes in the unpaid principal balance on the personal lendingserviced portfolio most of which has been classified as held for sale since September 30, 2015. Additionally, the Companythat had net unfavorable lower of cost or market adjustments on individually acquired retail installment contracts of $9 million during the year ended December 31, 2016. This compares to lower of cost or market adjustments of $236 million on the Company's personal lending portfolio during the year ended December 31, 2015, which included $123 million related to customer defaults and $113 million related to other changes in the unpaid principal balance and market value of its held for sale portfolio.
higher servicing fee rates. The Company records servicing fee income on loans that it services but does not own and does not report on its balance sheet. Servicing fee income increased 19% from 2015 to 2016, despite the decrease in the serviced for other portfolio, due to the greater proportion of lower credit quality, higher servicing fee assets in the portfolio in the current year, and the result of the sale during the third quarter of 2015 of residual interests in aged securitizations. The Company's serviced for others portfolio as of December 31, 20162019 and 2015,2018 was as follows:
December 31,
20192018
(Dollar amounts in thousands)
SBNA and Santander retail installment contracts$8,800,689  $5,414,116  
SBNA leases177  338  
Total serviced for related parties8,800,866  5,414,454  
CCAP securitizations259,197  611,050  
Other third parties1,353,524  2,959,929  
Total serviced for third parties1,612,721  3,570,979  
Total serviced for others portfolio$10,413,587  $8,985,433  

Fees, commissions, and other, primarily includes late fees, miscellaneous, and other income. This income increased in 2019 as compared 2018, primarily due to the increase in referral fee income from SBNA related to origination support services.

 December 31,
 2016 2015
 (Dollar amounts in thousands)
SBNA and Santander retail installment contracts$531,117
 $692,291
SBNA leases1,297,317
 2,198,519
Total serviced for related parties1,828,434
 2,890,810
Chrysler Capital securitizations2,472,757
 2,663,494
Other third parties7,644,031
 9,492,350
Total serviced for third parties10,116,788
 12,155,844
Total serviced for others portfolio$11,945,222
 $15,046,654








Total Operating Expenses
For the Year Ended
December 31,Increase (Decrease)
20192018AmountPercent
(Dollar amounts in thousands)
Compensation expense$510,743  $482,800  $27,943  %
Repossession expense262,061  264,777  (2,716) (1)%
Other operating costs437,747  346,095  91,652  26 %
Total operating expenses$1,210,551  $1,093,672  $116,879  11 %
 For the Year Ended
 December 31, December 31, Increase (Decrease)
 2016 2015 Amount Percent
 (Dollar amounts in thousands)
Compensation expense$498,224
 $434,041
 $64,183
 15%
Repossession expense293,355
 241,522
 51,833
 21%
Other operating costs351,893
 345,686
 6,207
 2%
Total operating expenses$1,143,472
 $1,021,249
 $122,223
 12%
Compensation expense increased by $64 million, or 15%, from 2015during 2019 compared to 2016,2018, primarily due to increased headcount as the Company continued to investan increase in enhancing the control and compliance functions. average number of employees period over period.
Repossession expense and other remained flat from 2018 to 2019.
Other operating costs increased from 2015during 2019 compared to 2016 as a result of portfolio growth and higher gross losses.2018, primarily due to an increase in legal accruals in 2019.
Income Tax Expense
For the Year Ended
December 31,Increase (Decrease)
20192018AmountPercent
(Dollar amounts in thousands)
Income tax expense$359,898  $276,342  $83,556  30 %
Income before income taxes1,354,268  1,192,268  162,000  14 %
Effective tax rate26.6 %23.2 %
 For the Year Ended
 December 31, December 31, Increase (Decrease)
 2016 2015 Amount Percent
 (Dollar amounts in thousands)
Income tax expense (benefit)$394,245
 $465,572
 $(71,327) (15)%
Income before income taxes1,160,711
 1,289,612
 (128,901) (10)%
Effective tax rate34.0% 36.1%    

The Company's effective tax rate decreased increased from 36.1%23.2% in 20152018 to 34.0%26.6% in 2016,2019, primarily due to thecertain state return to provision true-ups and decrease in pretax book income and the release of the valuation allowance for capital loss carryforwards.electric vehicle credits in 2019.

Other Comprehensive Income (Loss)
For the Year Ended
December 31,Increase (Decrease)
20192018AmountPercent
(Dollar amounts in thousands)
Change in unrealized gains (losses) on cash flow hedges and available-for-sale securities, net of tax$(60,208) $(16,896) $(43,312) (256)%
 For the Year Ended
 December 31, December 31, Increase (Decrease)
 2016 2015 Amount Percent
 (Dollar amounts in thousands)
Change in unrealized gains on cash flow hedges, net of tax$26,134
 $(1,428) $27,562
 (1,930)%

The change in unrealized gains (losses) on cash flow hedges for 2019 as compared to 2018 was primarily driven by interest income realized into the mark to market movement associated hedges entered into during 2016 which accounted for $21.2 millionStatement of gains. Additionally, $6.4 millionIncome in 2019. In addition, as described in Note 8 “Derivative Financial Instruments”, our cash flow hedge portfolio is in a net negative position because of the change in unrealized gains (losses) on cash flow hedges is duedecreasing rate environment.

For information regarding the Company's analysis for the year ended December 31, 2018 to year ended December 31, 2017, refer to the favorable movementsResults of Operation detailed in interest rates as a resultItem 7, "Management's Discussion and Analysis of steepeningFinancial Condition and Results of Operations" of the forward LIBOR curve in 2016 relative to 2015.  The Company pays fixed rate2018 Annual Report on interest rate swaps, as such, these movements resulted in a gain.

Form 10-K.

Credit Quality
Loans and Other Finance Receivables
Non-prime loans comprise 82%78% of the Company's retail installment contractCompany’s portfolio as of December 31, 2017.2019. The Company records an allowance for credit losses to cover the estimate of inherent losses on individually acquired retail installment contracts and other loans and receivables held for investment. The Company'sRefer to Note 2 - "Finance Receivables" to these accompanying consolidated financial statements for the details on the Company’s held for investment portfolio of retail installment contracts, acquired individually, receivables from dealers and personal loans was comprised of the following at December 31, 2017 and 2016:
 December 31, 2017
 Retail Installment Contracts Acquired Individually Receivables from
Dealers
 Personal Loans
 Non- TDR TDR  
 
(Dollar amounts in thousands)

Unpaid principal balance$19,681,394
 $6,261,894
 $15,787
 $6,887
Credit loss allowance - specific
 (1,731,320) 
 (2,565)
Credit loss allowance - collective(1,529,815) 
 (164) 
Discount(309,191) (74,832) 
 (1)
Capitalized origination costs and fees58,638
 5,741
 
 138
Net carrying balance$17,901,026
 $4,461,483
 $15,623
 $4,459
Allowance as a percentage of unpaid principal balance7.8% 27.6% 1.0% 37.2%
Allowance and discount as a percentage of unpaid principal balance9.3% 28.8% 1.0% 37.3%
(a) Asas of December 31, 2017, used car financing represented 61% of our outstanding retail installment contracts acquired individually. 87% of this2019 and 2018.
used car financing consisted of nonprime auto loans.




 December 31, 2016
 Retail Installment Contracts
Acquired
Individually
 Receivables from
Dealers
 Personal Loans
 Non-TDR TDR
 (Dollar amounts in thousands)
Unpaid principal balance$21,528,406
 $5,599,567
 $69,431
 $19,361
Credit loss allowance - specific
 (1,611,295)   
Credit loss allowance - collective(1,799,760) 
 (724) 
Discount(467,757) (91,359) 
 (7,721)
Capitalized origination costs and fees56,704
 5,218
 
 632
Net carrying balance$19,317,593
 $3,902,131
 $68,707
 $12,272
Allowance as a percentage of unpaid principal balance8.4% 28.8% 1.0% 
Allowance and discount as a percentage of unpaid principal balance10.5% 30.4% 1.0% 39.9%

The Company acquired certain retail installment contracts in pools at a discount due to deterioration subsequent to their origination. The Company anticipates the expected credit losses at purchase and records income thereafter based on the expected effective yield, recording impairment if performance is worse than expected at purchase. Any deterioration in the performance of the purchased portfolios results in an incremental impairment. The balances of these purchased receivables portfolios were as follows at December 31, 2017 and 2016:
 December 31, 2017 December 31, 2016
 (In thousands)
Outstanding balance$43,474
 $231,360
Outstanding recorded investment, net of impairment$28,069
 $159,451



A summary of the credit risk profile of the Company's consumer loansCompany’s retail installment contracts held for investment, by FICO® score, number of trade lines, and length of credit history, each as determined at origination, as of December 31, 20172019 and 20162018 was as follows (dollar amounts in billions, totals may not foot due to rounding):
December 31, 2017
Trade Lines (a) 1 2 3 4+ Total
FICOMonths History $% $% $% $% $%
No-FICO<36 $2.3
97% $0.1
3% $
% $

 $2.4
9%
36+ 0.4
38% 0.2
20% 0.1
11% 0.3
31% 1.0
4%
<540<36 0.2
40% 0.1
23% 0.1
14% 0.1
23% 0.5
2%
36+ 0.2
3% 0.3
5% 0.3
5% 4.5
87% 5.3
21%
540-599<36 0.3
35% 0.2
23% 0.1
15% 0.2
27% 0.8
3%
36+ 0.2
2% 0.2
3% 0.3
4% 6.8
91% 7.5
29%
600-639<36 0.2
36% 0.1
22% 0.1
15% 0.1
27% 0.5
2%
36+ 0.1
1% 0.1
2% 0.1
2% 3.6
95% 3.9
15%
>640<36 0.3
42% 0.1
21% 0.1
13% 0.1
24% 0.6
2%
36+ 
% 0.1
2% 0.1
3% 3.3
95% 3.5
13%
Total $4.2
16% $1.5
6% $1.3
5% $19.0
73% $26.0
100%
(a)Trade lines represent the number of accounts or lines of credit at any financial institution at the time of origination
December 31, 2019
Trade Lines1234+Total
FICOMonths History$%$%$%$%$%
No-FICO (a)<36$2.897 %$0.1%$0.0— %$0.0— %$2.9%
36+0.338 %0.225 %0.113 %0.225 %0.8%
<540<360.125 %0.125 %0.125 %0.125 %0.4%
36+0.1%0.2%0.2%4.490 %4.916 %
540-599<360.343 %0.229 %0.114 %0.114 %0.7%
36+0.2%0.3%0.3%8.391 %9.130 %
600-639<360.343 %0.229 %0.114 %0.114 %0.7%
36+0.1%0.1%0.2%4.792 %5.117 %
>640<360.545 %0.1%0.1%0.436 %1.1%
36+0.1%0.1%0.1%4.794 %5.016 %
Total$4.816 %$1.6%$1.3%$23.075 %$30.8100 %
December 31, 2016
Trade Lines (a) 1 2 3 4+ Total
FICOMonths History $% $% $% $% $%
No-FICO<36 $2.8
97% $0.1
3% $

 $

 $2.9
11%
36+ 0.5
42% 0.2
17% 0.1
8% 0.4
33% 1.2
4%
<540<36 0.2
40% 0.1
20% 0.1
20% 0.1
20% 0.5
2%
36+ 0.2
4% 0.3
5% 0.3
5% 4.7
85% 5.5
20%
540-599<36 0.3
38% 0.2
25% 0.1
13% 0.2
25% 0.8
3%
36+ 0.2
3% 0.3
4% 0.3
4% 7.0
90% 7.8
28%
600-639<36 0.2
40% 0.1
20% 0.1
20% 0.1
20% 0.5
2%
36+ 0.1
2% 0.1
2% 0.1
2% 4.0
93% 4.3
16%
>640<36 0.3
50% 0.1
17% 0.1
17% 0.1
17% 0.6
2%
36+ 
% 0.1
3% 0.1
3% 3.1
94% 3.3
12%
Total $4.8
18% $1.6
6% $1.3
5% $19.7
72% $27.4
100%

(a)Trade lines represent the number of accounts or lines of credit at any financial institution at the time of origination
Delinquency
December 31, 2018
Trade Lines1234+Total
FICOMonths History$%$%$%$%$%
No-FICO (a)<36$2.5  96 %$0.1  %$—  —  $—  —  $2.6  %
36+0.4  40 %0.2  20 %0.1  10 %0.3  30 %1.0  %
<540<360.1  25 %0.1  25 %0.1  25 %0.1  25 %0.4  %
36+0.2  %0.3  %0.3  %4.7  86 %5.5  19 %
540-599<360.3  37 %0.2  25 %0.1  13 %0.2  25 %0.8  %
36+0.2  %0.2  %0.3  %7.7  92 %8.4  30 %
600-639<360.2  33 %0.1  17 %0.1  17 %0.2  33 %0.6  %
36+0.1  %0.1  %0.1  %4.2  94 %4.5  16 %
>640<360.3  43 %0.2  29 %0.1  14 %0.1  14 %0.7  %
36+0.1  %0.1  %0.1  %3.7  94 %4.0  14 %
Total$4.4  15 %$1.6  %$1.3  %$21.2  74 %$28.5  100 %
(a) Includes commercial loans
Delinquencies

The Company considers an account delinquent when an obligor fails to pay the required minimum portionsubstantially all (defined as 90%) of the scheduled payment by the due date. The Company noted some deterioration in the performance of recent originations, particularly those loans originated in 2015, and addressed those trends with the introduction of more disciplined underwriting standards in late 2016. Based on this disciplined underwriting (among other things), the servicing practices for retail installment contracts originated after January 1, 2017 changed, such that there is an increase in the minimum payment requirements. Although these changes impact the measurement of customer delinquencies, the Company does not believe they have a significant impact on the amount or timing of the recognition of credit losses and allowance for loan losses. With respect to receivables originated by the Company through its “Chrysler Capital” channel, the required minimum payment is 90% of the scheduled payment. With respect to receivables originated by the Company or acquired by the Company from an unaffiliated third-party originator on or after January 1, 2017, the required minimum payment is 90% of the scheduled payment, whereas previous to January 1, 2017 the required minimum payment was 50% of the scheduled payment. The payment following the partial payment must be a full payment, or the account will move into delinquency status at that time.

In each case, the period of delinquency is based on the number of days payments are contractually past due. Delinquencies may vary from period to period based upon the average age or seasoning of the portfolio, seasonality within the calendar year, and economic factors. Historically, the Company'sCompany’s delinquencies have been highest in the period from November through January due to consumers’ holiday spending.


The following is a summary of delinquenciesRefer to Note 4 - "Credit Loss Allowance and Credit Quality" to these accompanying consolidated financial statements for the details on the retail installment contracts held for investment, as of December 31, 2017 and 2016:
 December 31, 2017 December 31, 2016 
 Dollars (in thousands) Percent (a) Dollars (in thousands) Percent (a) 
Principal 30-59 days past due$2,827,678
 10.9% $2,925,503
 10.7% 
Delinquent principal over 59 days (b)1,544,583
 5.9% 1,526,743
 5.6% 
Total delinquent principal$4,372,261
 16.8% $4,452,246
 16.3% 
(a)Percent of unpaid principal balance of total retail installment contracts acquired individually held for investment.
(b)Interest is accrued until 60 days past due in accordance with the Company's accounting policy for retail installment contracts. The Company's delinquency ratio continues to be calculated using the end of period delinquent principal over 60 days. Refer to Part II, Item 6-"Selected Financial Data" for details on delinquent principal over 60 days and related delinquency ratios.
Within the total delinquent principal above, retail installment contracts acquired individually held for investment that were placed on nonaccrual status, as of December 31, 20172019 and 2016:
 December 31, 2017 December 31, 2016 
 Dollars (in thousands) Percent (a) Dollars (in thousands) Percent (a) 
Non-TDR$666,926
 2.6% $721,150

2.6% 
TDR (b)1,390,373
 5.4% 665,068

2.4% 
Total nonaccrual principal$2,057,299
 7.9% $1,386,218
 5.1% 
(a)Percent of unpaid principal balance of total retail installment contracts acquired individually held for investment.
(b)Refer to "Deferrals and Troubled Debt Restructurings" section below for discussion around significant increase in nonaccrual loans

All of the Company's receivables from dealers were current as of December 31, 2017 and 2016.2018.
Credit Loss Experience
The following is a summary of the Company's net losses and repossession activity on finance receivablesretail installment contracts held for investment for the year ended December 31, 2019 and 2018.




 For the Year Ended December 31,
 20192018
 (Dollar amounts in thousands)
Principal outstanding at year end$30,776,038  $28,463,236  
Average principal outstanding during the period$29,248,201  $27,263,780  
Number of receivables outstanding at year end1,810,973  1,800,081  
Average number of receivables outstanding during the period1,814,454  1,762,594  
Number of repossessions (a)285,661  287,694  
Number of repossessions as a percent of average number of receivables outstanding15.7 %16.3 %
Net losses$2,288,812  $2,313,286  
Net losses as a percent of average principal amount outstanding7.8 %8.5 %
(a) Repossessions are net of redemptions. The number of repossessions includes repossessions from the outstanding portfolio and from accounts already charged off.
There were no charge-offs on the Company’s receivables from dealers for the years ended December 31, 20172019 and 2016:
 For the Year Ended December 31,
 2017 2016
 (Dollar amounts in thousands)
Principal outstanding at period end$25,986,532
 $27,358,147
Average principal outstanding during the period$26,901,142
 $27,540,110
Number of receivables outstanding at period end1,705,234
 1,706,261
Average number of receivables outstanding during the period1,721,755
 1,677,089
Number of repossessions (a)303,703
 300,526
Number of repossessions as a percent of average number of receivables outstanding17.6% 17.9%
Net losses$2,396,157
 $2,257,832
Net losses as a percent of average principal amount outstanding8.9% 8.2%
(a)Repossessions are net of redemptions. The number of repossessions includes repossessions from the outstanding portfolio and from accounts already charged off.
The Company had2018. Net charge-offs on the finance lease receivables from dealers of zeroportfolio, totaled $769 and $393$1,642 for the years ended December 31, 20172019 and 2016,2018, respectively. Net charge-offs on the capital lease receivables portfolio, which is in run-off, totaled $4,394 and $9,384 for the years ended December 31, 2017 and 2016, respectively.
Deferrals and Troubled Debt Restructurings
In accordance with the Company'sCompany’s policies and guidelines, the Company from time to time offersmay offer extensions (deferrals) to consumers on its retail installment contracts, whereby the consumer is allowed to defermove a maximum of three payments per event to the end of the loan. More than 90% of deferrals granted are for two months. The Company'sCompany’s policies and guidelines limit the frequency of each new deferral that may be granted to one deferral every six months, regardless of the length of any prior


deferral. The maximum number of lifetime months extended for all automobile retail installment contracts is eight, while some marine and recreational vehicle contracts have a maximum of twelve months extended to reflect their longer term. Additionally, the Company generally limits the granting of deferrals on new accounts until a requisite number of payments has been received. During the deferral period, the Company continues to accrue and collect interest on the loan in accordance with the terms of the deferral agreement.
At the time a deferral is granted, all delinquent amounts may be deferred or paid. This may result in the classification of the loan as current and therefore not considered a delinquent account. However, there are other instances when a deferral is granted but the loan is not brought completely current, such as when the account days past due is greater than the deferment period granted. Such accounts are aged based on the timely payment of future installments in the same manner as any other account. Historically, the majority of deferrals are approved for borrowers who are either 31-60 or 61-90 days delinquent, and these borrowers are typically reported as current after deferral. A customer is limited to one deferral each six months, and if a customer receives two or more deferrals over the life of the loan, the loan will advance to a TDR designation.

A loan that has been classified as a TDR remains so until the loan is liquidated through payoff or charge-off. TDRs are placed on nonaccrual status when the Company believes repayment under the revised terms is not reasonably assured and, at the latest when the account becomes past due more than 60 days, and considered for return to accrual when a sustained period of repayment performance has been achieved.
The following is a summary of deferrals on the Company'sCompany’s retail installment contracts held for investment as of the dates indicated:
December 31, 2017 December 31, 2016 December 31, 2019December 31, 2018
(Dollar amounts in thousands) (Dollar amounts in thousands)
Never deferred$16,407,960
 63.1% $18,624,208
 68.1%Never deferred$23,830,368  77.3 %$20,212,452  71.0 %
Deferred once4,724,987
 18.2% 4,428,467
 16.2%Deferred once3,499,477  11.4 %3,690,522  13.0 %
Deferred twice2,168,424
 8.3% 2,110,758
 7.7%Deferred twice1,463,503  4.8 %1,952,894  6.9 %
Deferred 3 - 4 times2,614,421
 10.1% 2,130,140
 7.8%Deferred 3 - 4 times1,867,546  6.1 %2,516,451  8.8 %
Deferred greater than 4 times70,740
 0.3% 64,574
 0.2%Deferred greater than 4 times115,144  0.4 %90,917  0.3 %
Total$25,986,532
   $27,358,147
  Total$30,776,038  $28,463,236  
The Company evaluates the results of deferral strategies based upon the amount of cash installments that are collected on accounts after they have been deferred versus the extent to which the collateral underlying the deferred accounts has depreciated over the same period of time. Based on this evaluation, the Company believes that payment deferrals granted according to its policies and guidelines are an effective portfolio management technique and result in higher ultimate cash collections from the portfolio.


Changes in deferral levels do not have a direct impact on the ultimate amount of consumer finance receivables charged off. However, the timing of a charge-off may be affected if the previously deferred account ultimately results in a charge-off. To the extent that deferrals impact the ultimate timing of when an account is charged off, historical charge-off ratios, loss confirmation




periods, and cash flow forecasts for loans classified as TDRs used in the determination of the adequacy of the Company'sCompany’s allowance for credit losses are also impacted. The change to the Company’s servicing practices (i.e. aging reflective partial
payments) did not have a significant impact to delinquencies, deferral strategies period over period, amount or timing of the
recognition of credit losses and allowance for loan losses.


Increased use of deferrals may result in a lengthening of the loss confirmation period, which would increase expectations of credit losses inherent in the portfolio and therefore increase the allowance for credit losses and related provision for credit losses. Changes in the charge-off ratios and loss confirmation periods are considered in determining the appropriate level of allowance for credit losses and related provision for credit losses, including the allowance and provision for loans that are not classified as TDRs. For loans that are classified as TDRs, the Company generally compares the present value of expected cash flows to the outstanding recorded investment of TDRs to determine the amount of TDR impairment and related provision for credit losses that should be recorded. For loans that are considered collateral-dependent, such as certain bankruptcy modifications, impairment is measured based on the fair value of the collateral, less its estimated cost to sell.
The Company also may agree, or be required by operation of law or by a bankruptcy court, to grant a modification involving one or a combination of the following: a reduction in interest rate, a reduction in loan principal balance, a temporary reduction of monthly payment, or an extension of the maturity date. The servicer of the Company'sCompany’s revolving personal loans also may grant modifications in the form of principal or interest rate reductions or payment plans. Similar to deferrals, the Company believes modifications are an effective portfolio management technique. Not all modifications are classified as TDRs as the


loan may not meet the scope of the applicable guidance or the modification may have been granted for a reason other than the borrower'sborrower’s financial difficulties.

A loan that has been classified as a TDR remains so until the loan is liquidated through payoff or charge-off. TDRs are generally placed on nonaccrual status when the Company believes repayment under the revised terms is not reasonably assured and at the latest, when the account becomes past due more than 60 days. For loans on nonaccrual status, interest income is recognized on a cash basis however the Company continues to assess the recognition of cash received on those loans in order to identify whether certain of those loans should also be placed on a cost recovery basis. For TDR loans on nonaccrual status,and the accrual of interest is resumed and reinstated if a delinquent account subsequently becomes 60 days or less past due. However, for TDR loans placed on cost recovery basis, the Company returns to accrual when a sustained period of repayment performance has been achieved (typically defined as six months). The impact to interest income of TDR loans that were on cost recovery which moved back to accrual, was insignificant as of December 31, 2017.

While the Company's nonaccrual designation remains consistent at more than 60 days past due, SC continuously assesses TDR collection performance. The recognition of interest income on impaired loans (such as TDR loans) is based on an expectation of whether the contractually due interest income is reasonably assured of collection. Prior to January 1, 2017, the collection performance of TDR loans supported classifying TDRs as nonaccrual only when past due more than 60 days, regardless of delinquency status at the time of the TDR event. However, the Company noted emerging trends related to recent TDR vintage performance that caused the Company to review whether collection of interest income was reasonably assured for certain TDRs. Accordingly, beginning January 1, 2017, based on observed TDR performance, the Company places certain additional TDRs on nonaccrual status when the Company believes repayment under the revised terms is not reasonably assured and at the latest, when the account becomes past due more than 60 days. The Company believes repayment under the revised terms is not reasonably assured for a retail installment contract that is already on nonaccrual (i.e., more than 60 days past due) and has received a modification or deferment that qualifies for a TDR event. In addition, any TDR that subsequently receives a third deferral is placed on nonaccrual status. Further, the Company has determined that certain of these loans should also be placed on a cost recovery basis. If the portfolio of TDRs with these characteristics continues to grow, this change would affect the magnitude of interest income to be recognized in the future.

TDR loans are generally measured based on the present value of expected cash flows. The recognition of interest income on TDR loans reflects management’s best estimate of the amount that is reasonably assured of collection and is consistent with the estimate of future cash flows used in the impairment measurement. Any accrued but unpaid interest is fully reserved for through the recognition of additional impairment on the recorded investment, if not expected to be collected. Accordingly, the placement of TDR loans on nonaccrual reduces the interest income recorded but that reduction is completely offset by a reduction in the impairment required for that loan; therefore the result is a net zero impact to the income statement.

As of December 31, 2017, the Company had $1,390,373 of TDRs on nonaccrual status. These loans included $790,461 of TDRs for which repayment was not reasonably assured. Accordingly, these loans were placed on nonaccrual status and followed cost recovery basis. Out of the total TDRs on cost recovery basis, $652,679 of TDRs were less than 60 days past due. The Company applied $56,740 of interest received, on these loans, towards principal (as compared to interest income), in accordance with cost recovery basis.

The following is a summary of the principal balance as of December 31, 20172019 and 20162018 of loans that have received these modifications and concessions:concessions;
 December 31, 2019December 31, 2018
 Retail Installment Contracts
 (Dollar amounts in thousands)
Temporary reduction of monthly payment (a)$1,168,358$2,137,334  
Bankruptcy-related accounts41,75654,373  
Extension of maturity date35,23825,644  
Interest rate reduction61,87054,906  
Max buy rate and fair lending (b)6,069,5094,685,522  
Other (c)240,553137,958  
Total modified loans$7,617,284  $7,095,737  
 December 31, 2017 December 31, 2016
 Retail Installment Contracts
 (Dollar amounts in thousands)
Temporary reduction of monthly payment (a)$2,864,363
 $2,472,432
Bankruptcy-related accounts77,992
 109,494
Extension of maturity date25,332
 24,032
Interest rate reduction56,764
 64,180
Max buy rate and fair lending (b)3,067,624
 1,308,506
Other176,838
 79,554
Total modified loans$6,268,913
 $4,058,198
(a)Reduces a customer's(a) Reduces a customer’s payment for a temporary time period (no more than six months)
(b)Max buy rate modifications comprises of loans modified by the Company to adjust the interest rate quoted in a dealer-arranged financing. Beginning in the third quarter of 2016, the Company reassesses the contracted APR when changes in the deal structure are made (e.g. higher down


(b) Max buy rate modifications comprises of loans modified by the Company to adjust the interest rate quoted in a dealer-arranged financing. The Company reassesses the contracted APR when changes in the deal structure are made (e.g., higher down payment and lower vehicle price). If any of the changes result in a lower APR, the contracted rate is reduced. Substantially all deal structure changes occur within seven days of the date the contract is signed. These deal structure changes are made primarily to give the consumer the benefit of a lower rate due to an improved contracted deal structure compared to the deal structure that was approved during the underwriting process. Fair Lending modifications comprises of loans modified by the Company related to possible "disparate impact"“disparate impact” credit discrimination in indirect vehicle finance. These modifications are not considered a TDR event because they do not relate to a concession provided to a customer experiencing financial difficulty.
A summary(c) Includes various other types of modifications and concessions, such as hardship modifications that are considered a TDR event.

Refer to Note 4 - "Credit Loss Allowance and Credit Quality" to these accompanying consolidated financial statements for the Company's recorded investment in TDRs as of the dates indicated is as follows:
 December 31, 2017 December 31, 2016
 Retail Installment Contracts
 (Dollar amounts in thousands)
Outstanding recorded investment (a)$6,261,432
 $5,637,792
Impairment(1,731,320) (1,611,295)
Outstanding recorded investment, net of impairment$4,530,112
 $4,026,497
(a)As of December 31, 2017, the outstanding recorded investment excludes $64.7 million of collateral-dependent bankruptcy TDRs that were written down by $29.2 million to fair value less cost to sell.
A summary of the principal balancedetails on the Company's delinquent TDRs as of the dates indicated is as follows:
 December 31, 2017 December 31, 2016
 Retail Installment Contracts
 (Dollar amounts in thousands)
Principal, 30-59 days past due$1,332,239
 $1,253,848
Delinquent principal over 59 days (a)818,938
 736,691
Total delinquent TDR principal$2,151,177
 $1,990,539
(a)Interest is accrued until 60 days past due in accordance with the Company's accounting policy for retail installment contracts. The Company's delinquency ratio continues to be calculated using the end of period delinquent principal over 60 days. Refer to Part II, Item 6-"Selected Financial Data" for details on delinquent principal over 60 days and related delinquency ratios.

As of December 31, 2017, the Company had $1,390,373 of TDRs on nonaccrual status, of which $790,461 of TDRs followed cost recovery basis. The remaining nonaccrual TDR loans follow cash basis of accounting. Out of the total TDRs on cost recovery basis, $652,679 of TDRs were less than 60 days past due. As of December 31, 2016, the Company had $665,068 of TDRs on nonaccrual status, none of which followed cost recovery basis.
As of December 31, 2017 and 2016, the Company did not have any dealer loans classified as TDRs and had not granted deferrals or modifications on any of these loans.
The following table summarizes the cumulative changes in the total outstandingCompany’s recorded investment in TDRs and itsa summary of delinquent TDRs, as of December 31, 2019 and 2018.





The following table shows the components forof the changes in the recorded investment in retail installment contractscontract TDRs (excluding collateral-dependent bankruptcy TDRs) for the years ended December 31, 20172019 and 2016:
2018:
For the Year EndedFor the Year Ended December 31,
December 31, 2017 December 31, 2016
(Dollar amounts in thousands)20192018
Balance — beginning of year$5,637,792
 $4,601,502
Balance — beginning of year$5,365,477  $6,328,159  
New TDRs3,541,968
 3,419,990
New TDRs1,275,300  2,210,872  
Charge-offs(2,011,299) (1,613,754)Charge-offs(1,555,474) (2,022,130) 
Repurchases59,274
 8,686
Paydowns(1,045,707) (771,693)
Other transfers79,404
 (6,939)
Paydowns (a)Paydowns (a)(1,256,801) (1,154,940) 
OthersOthers390  3,516  
Balance — end of year$6,261,432
 $5,637,792
Balance — end of year$3,828,892  $5,365,477  
(a) Includes net discount accreted in interest income for the period.
For loans not classified as TDRs, the Company generally estimates an appropriate allowance for credit losses based on delinquency status, itsthe Company’s historical loss experience, estimated values of underlying collateral, and various economic factors. Once a loan has been classified as a TDR, it is generally assessed for impairment based on the present value of expected future cash flows discounted at the loan'sloan’s original effective interest rate considering all available evidence. For loans that are considered collateral-dependent, such as certain bankruptcy modifications, impairment is measured based on the fair value of the


collateral, less its estimated cost to sell. Due to this key distinction in allowance calculations, the coverage ratio is higher for TDRs in comparison to non-TDRs.

The table below presents the Company’s allowance ratio for TDR and non-TDR individually acquired retail installment contracts as of December 31, 20172019 and 2016:2018:
December 31, 2019December 31, 2018
(Dollar amounts in thousands) 
TDR - Unpaid principal balance$3,859,040  $5,378,603  
TDR - Impairment914,718  1,416,743  
TDR - Allowance ratio23.7 %26.3 %
Non-TDR - Unpaid principal balance$26,895,551  $23,054,157  
Non-TDR - Allowance2,123,878  1,819,360  
Non-TDR Allowance ratio7.9 %7.9 %
Total - Unpaid principal balance$30,754,591  $28,432,760  
Total - Allowance3,038,596  3,236,103  
Total - Allowance ratio9.9 %11.4 %
 December 31, 2017 December 31, 2016
 (Dollar amounts in thousands)
TDR - Unpaid principal balance$6,261,894
 $5,599,567
TDR - Impairment1,731,320
 1,611,295
TDR allowance ratio27.6% 28.8%
 
  
Non-TDR - Unpaid principal balance$19,681,394
 $21,528,406
Non-TDR - Allowance1,529,815
 1,799,760
Non-TDR allowance ratio7.8% 8.4%
 
  
Total - Unpaid principal balance$25,943,288
 $27,127,973
Total - Allowance3,261,135
 3,411,055
Total allowance ratio12.6% 12.6%


The total allowance ratio for both TDR and non-TDR retail installment contracts decreased from December 31, 20162019 to December 31, 2017. The decrease in the TDR allowance ratio is2018, primarily driven by the nonaccrual of interest income for certainlower TDR loans which is offset in the impairment as it reduces the carrying value of TDR loans. The decrease in the non-TDR allowance ratio is driven by a combination of stabilizing credit performancebalances and better recovery rates.
Liquidity Management, Funding and Capital Resources
Source of Funding
The Company requires a significant amount of liquidityliquidity to originate and acquire loans and leases and to service debt. The Company funds its operations through its lending relationships with 13 third-party banks, SantanderSHUSA and SHUSA, as well as through securitizationsecuritizations in the ABS market and large flow agreements. The Company seeks to issue debt that appropriately matches the cash flows of the assets that it originates. The Company has more than $6.4$7.3 billion of stockholders’ equity that supports its access to the securitization markets, credit facilities, and flow agreements.
During the year ended December 31, 2017,2019, the Company completed on-balance sheet funding transactions totaling approximately $15$18.2 billion, including:
three securitizations on the Company'sCompany’s SDART platform for $3.1approximately $3.2 billion;
securitizations on the Company’s DRIVE, deeper subprime platform, for approximately $4.5 billion;
lease securitizations on our SRT platform for approximately $3.7 billion;




lease securitization on our PSRT platform for approximately $1.2 billion;
private amortizing lease facilities for approximately $4.6 billion;
securitization on the Company's SREV platform for approximately $0.9 billion.
issuance of two retained bonds on the Company's SDART platform for $155approximately $129.8 million; and
five securitizations on the Company's DRIVE platform, for $5 billion;
issuance of a retained bond on the Company's DRIVE platform for $339 million;
four private amortizing lease facilities for $1.6 billion;
ten top-ups and two re-levers of private amortizing loan and lease facilities for $3.5 billion; and
one lease securitization on our SRT platform for $1.0 billion.approximately $60.4 million
The Company also completed $3.0 billion in asset sales, including $0.3 billion in recurring monthly sales with its third party flow partners, $2.5 billion in sales
Refer to Santander and $0.1 billion in salesNote 6 - "Debt" to SBNA.


As of December 31, 2017,these accompanying consolidated financial statements for the Company's debt consisted ofdetails on the following:
Third party revolving credit facilities$4,848,316
Related party revolving credit facilities3,754,223
     Total revolving credit facilities8,602,539
  
Public securitizations14,993,258
Privately issued amortizing notes7,564,637
     Total secured structured financings22,557,895
Total debt$31,160,434
Company’s total debt.
Credit Facilities
Third-party Revolving Credit Facilities
Warehouse FacilitiesLines
The Company uses warehouse facilities to fund its originations. Each facility specifies the required collateral characteristics, collateral concentrations, credit enhancement, and advance rates. The Company'sCompany’s warehouse facilities generally are backed by auto retail installment contracts or auto leases, and, in some cases, personal loans.leases. These facilities generally have one- or two-year commitments, staggered maturities and floating interest rates. The Company maintains daily and long term funding forecasts for originations, acquisitions, and other large outflows such as tax payments to balance the desire to minimize funding costs with liquidity needs.

The Company'sCompany’s warehouse facilities generally have net spread, delinquency, and net loss ratio limits. Generally, these limits are calculated based on the portfolio collateralizing the respective line; however, for two of the Company'scertain warehouse facilities, delinquency and net loss ratios are calculated with respect to the serviced portfolio as a whole. Failure to meet any of these covenants could trigger increased overcollateralization requirements or, in the case of limits calculated with respect to the specific portfolio underlying certain credit lines, result in an event of default under these agreements. If an event of default occurs under one of these agreements, the lenders could elect to declare all amounts outstanding under the impacted agreement to be immediately due and payable, enforce their interests against collateral pledged under the agreement, restrict the Company'sCompany’s ability to obtain additional borrowings under the agreement, and/or remove it as servicer. The Company has never had a warehouse facility terminated due to failure to comply with any ratio or a failure to meet any covenant. A default under one of these agreements can be enforced only with respect to the impacted facility.
The Company has twoone credit facilitiesfacility with eight banks providing an aggregate commitment of $4.2$5.0 billion for the exclusive use of providing short-term liquidity needs to support FCA retailChrysler Finance lease financing. As of December 31, 2017,2019 there was an outstanding balance of $2.0 billion. These facilities are exclusively for lease financing andapproximately $1.1 billion on this facility in aggregate. The facility requires reduced advance ratesAdvance Rates in the event of delinquency, credit loss, or residual loss ratios, as well as other metrics exceeding specified thresholds.

The Company has seven credit facilities with eleven banks providing an aggregate commitment of $6.5 billion for the exclusive use of providing short-term liquidity needs to support Core and CCAP Loan financing.  As of December 31, 2019 there was an outstanding balance of approximately $3.9 billion on these facilities in aggregate. These facilities reduced Advance Rates in the event of delinquency, credit loss, as well as various other metrics exceeding specific thresholds.
Repurchase FacilityAgreements

The Company obtains financing through four investment management or repurchase agreements whereby the Company pledges retained subordinate bonds on its own securitizations as collateral for repurchase agreements with various borrowers and at renewable terms rangingranging up to one year. As of December 31, 2017,2019 there was an outstanding balance of $744$422 million under these repurchase facilities.agreements.


Lines of Credit with Santander and Related Subsidiaries
Santander and certain of its subsidiaries, such as SHUSA, historically have provided, and continue to provide, the Company with significant funding support in the form of committed credit facilities. The Company'sCompany’s debt with these affiliated entities consisted of the following:







As of December 31, 2019 (amounts in thousands)
As of December 31, 2017 (amounts in thousands)CounterpartyUtilized BalanceCommitted AmountAverage Outstanding BalanceMaximum Outstanding Balance
Counterparty Utilized Balance Committed Amount Average Outstanding Balance Maximum Outstanding Balance
Line of creditSantander-NY $
 $1,000,000
 $405,167
 $1,000,000
Line of creditSantander-NY 750,000
 750,000
 367,274
 750,000
Promissory NoteSHUSA 250,000
 250,000
 250,000
 250,000
Promissory NoteSHUSA  $250,000  $250,000  $250,000  $250,000  
Promissory NoteSHUSA 250,000
 250,000
 250,000
 250,000
Promissory NoteSHUSA  250,000  250,000  250,000  250,000  
Promissory NoteSHUSA 300,000
 300,000
 300,000
 300,000
Promissory NoteSHUSA  250,000  250,000  250,000  250,000  
Promissory NoteSHUSA 400,000
 400,000
 400,000
 400,000
Promissory NoteSHUSA  250,000  250,000  250,000  250,000  
Promissory NoteSHUSA 500,000
 500,000
 500,000
 500,000
Promissory NoteSHUSA  300,000  300,000  247,397  300,000  
Promissory NoteSHUSA 650,000
 650,000
 650,000
 650,000
Promissory NoteSHUSA  400,000  400,000  400,000  400,000  
Promissory NoteSHUSA 650,000
 650,000
 650,000
 650,000
Promissory NoteSHUSA  400,000  400,000  400,000  400,000  
Line of creditSHUSA 
 3,000,000
 140,746
 750,000
Promissory NotePromissory NoteSHUSA  500,000  500,000  500,000  500,000  
Promissory NotePromissory NoteSHUSA  500,000  500,000  275,342  500,000  
Promissory NotePromissory NoteSHUSA  500,000  500,000  242,466  500,000  
Promissory NotePromissory NoteSHUSA  650,000  650,000  650,000  650,000  
Promissory NotePromissory NoteSHUSA  650,000  650,000  650,000  650,000  
Promissory NotePromissory NoteSHUSA  750,000  750,000  205,479  750,000  
Line of CreditLine of CreditSHUSA  —  500,000  94,603  435,000  
Line of CreditLine of CreditSHUSA  —  3,000,000  —  —  
 $3,750,000
 $7,750,000
    $5,650,000  $9,150,000  
Through
SHUSA Santander provides the Company with $3 $3.5 billion of committed revolving credit that can be drawn on an unsecured basis. Santander, through its New York branch,SHUSA also provides the Company with $1.75$5.7 billion of long-term committed revolving credit facilities. The $1.75 billion of longer-term committed revolving credit facilities is composed of a $1 billion facility which permits unsecured borrowing but is generally collateralized by retained residuals and $750 million facility which is securitized by Prime retail installment loans.  Both facilities have current maturity dates of December 31, 2018.

SHUSA provides the Company with $3 billion of term promissory notes with maturities ranging from March 2019May 2020 to December 2022.
Under an agreement with Santander, the Company pays a fee of 12.5 basis points per annum on certain warehouse facilities, as they renew, for which Santander provides a guarantee of the Company's servicing obligations. For revolving commitments, the guarantee fee will be paid on the total committed amount and for amortizing commitments, the guarantee fee is paid against each months ending balance. The guarantee fee only applies to additional facilities upon the execution of the counter-guaranty agreement related to a new facility or if reaffirmation is required on existing revolving or amortizing commitments as evidenced by a duly executed counter-guaranty agreement. The Company recognized guarantee fee expense of $6.0 million and $6.4 million for the years ended December 31, 2017 and 2016, respectively.
The Company entered into derivative financial instruments with Santander and certain of its affiliates as counterparty with outstanding notional amounts of $3.7 billion and $7.3 billion at December 31, 2017 and 2016, respectively. The Company had a collateral overage on derivative liabilities with Santander and affiliates of $2 million and $15 million at December 31, 2017 and 2016, respectively. Interest on these agreements totaled $1 million, $16 million, and $58 million for the years ended December 31, 2017, 2016, and 2015, respectively.July 2024.
Secured Structured Financings

The Company'sCompany’s secured structured financings primarily consist of both public, SEC-registered securitizations, as well assecuritizations. The Company also executes private securitizations under Rule 144A of the Securities Act and privately issuedissues amortizing notes. The Company has on-balance sheet securitizations outstanding in the market with a cumulative ABS balance of approximately $28 billion
The Company obtains long-term funding for its receivables through securitization in the ABS market. ABS provides an attractive source of funding due to the cost efficiency of the market, a large and deep investor base, and tenors that appropriately match the cash flows of the debt to the cash flows of the underlying assets. The term structure of a securitization generally locks in fixed rate funding for the life of the underlying fixed rate assets, and the matching amortization of the assets and liabilities provides committed funding for the collateralized loans throughout their terms. In certain cases, SC may choose to issue floating rate securities based on market conditions. Because of prevailing market rates, the Company did not issue ABS transactions in 2008 and 2009, but began issuing ABS again in 2010.

The Company executes each securitization transaction by selling receivables to securitization Trusts that issue ABS to investors. To attain specified credit ratings for each class of bonds, these securitization transactions have credit enhancement requirements in the form of subordination, restricted cash accounts, excess cash flow, and overcollateralization, whereby more receivables are transferred to the Trusts than the amount of ABS issued by the Trusts.



Excess cash flows result from the difference between the finance and interest income received from the obligors on the receivables and the interest paid to the ABS investors, net of credit losses and expenses. Initially, excess cash flows generated by the Trusts are used to pay down outstanding debt in the Trusts, increasing overcollateralization until thea targeted percentage has been reached. Once the targeted overcollateralization is reached it is maintained and excess cash flows generated by the Trusts are released to the holder of the residual (generally the Company) as distributions from the Trusts. The Company also receives monthly servicing fees as servicer for the Trusts. The Company'sCompany’s securitizations may require an increase in credit enhancement levels if Cumulative Net Losses, as defined in the documents underlying eachin certain ABS transaction,transactions, exceed a specified percentage of the pool balance. None of the Company'sCompany’s securitizations have Cumulative Net Loss percentages above their respective limits.





The Company'sCompany’s on-balance sheet securitization transactions utilize bankruptcy-remote special purpose entities, which are considered VIEs and meet the requirements to be consolidated in the Company'sCompany’s financial statements. Following a securitization, the finance receivables and the notes payable related to the securitized retail installment contracts remain on the consolidated balance sheets. The Company recognizes finance and interest income as well as fee income on the collateralized retail installment contracts and interest expense on the ABS issued. The Company also records a provision for credit losses to cover the estimate of inherent credit losses on the retail installment contracts. While these Trusts are consolidated in the Company'sCompany’s financial statements, these Trusts are separate legal entities. Thus, the finance receivables and other assets sold to these Trusts are legally owned by these Trusts, are available only to satisfy the notes payable related to the securitized retail installment contracts, and are not available to the Company'sCompany’s creditors or its other subsidiaries.


ABS credit spreads began widening in the second half of 2015 and continued into early 2016. However, beginning in second quarter of 2016 and through the end of the year, ABS credit spreads have improved through strong market demand. The Company completed a total of twelve securitizations in 2017, in addition to issuing several retained bonds on existing securitizations. The Company currently has 33 on-balance sheet securitizations outstanding with a cumulative ABS balance of approximately $15.3 billion. The Company'sCompany’s securitizations generally have several classes of notes, with principal paid sequentially based on seniority and any excess spread, once targeted levels are reached, distributed to the residual holder. The company, generallyat times when economically favorable, retains the lowest bond class and the residual, except in the case of off-balance sheet securitizations, which are described further below. The Company uses the proceeds from securitization transactions to repay borrowings outstanding under its credit facilities, originate and acquire loans and leases, and for general corporate purposes. The Company generally exercises clean-up call options on its securitizations when the collateral pool balance reaches 10% of its original balance.

The Company also periodically privately issues amortizing notes in transactions that are structured similarly to its public and Rule 144A securitizations but are issued to banks and conduits. The Company'sCompany’s securitizations and private issuances are collateralized by vehicle retail installment contracts, loans and vehicle leases.

Flow Agreements


In addition to the Company'sCompany’s credit facilities and secured structured financings, the Company has a flow agreement in place with a third party for charged off assets. Previously, the Company also had flow agreements with Bank of America and CBP. However, those agreements were terminated effective January 31 and May 1, 2017, respectively.

Loans and leases sold under these flow agreements are not on the Company'sCompany’s balance sheet but provide a stable stream of servicing fee income and may also provide a gain or loss on sale. The Company continues to actively seek additional flow agreementsagreements.

Off-Balance Sheet Financing


Beginning in March 2017, the Company hashad the option to sell a contractually determined amount of eligible prime loans to Santander, through securitization platforms. As all of the notes and residual interests in the securitizations arewere issued to Santander, the Company recorded these transactions as true sales of the retail installment contracts securitized, and removed the sold assets from the Company'sCompany’s consolidated balance sheets.

The Beginning in 2018, this program has been replaced with a new program with SBNA, whereby the Company also continueshas agreed to periodically execute Chrysler Capital-branded securitizations under Rule 144Aprovide SBNA with origination support services in connection with the processing, underwriting and purchasing of the Securities Act. Becauseretail loans, primarily from FCA dealers, all of which are serviced by the notes and residual interests in these securitizations are issued to third parties, these transactions are recorded as true sales of the retail installment contracts securitized, and the sold assets are removed from its consolidated balance sheets.

Company.

Cash Flow Comparison
SCThe Company has historically produced positive net cash from operating activities every year since 2003.activities. The Company'sCompany’s investing activities primarily consist of originations, acquisitions, and acquisitions ofcollections from retail installment contracts. SC'sSC’s financing activities primarily consist of borrowing, repayments of debt, share repurchases, and payment of dividends.
 For the Year Ended December 31,
 201920182017
 (Dollar amounts in thousands)
Net cash provided by operating activities$5,533,233  $6,244,869  $3,941,346  
Net cash used in investing activities(9,272,431) (10,415,788) (3,590,333) 
Net cash provided by financing activities3,649,801  3,339,696  (186,785) 
 For the Year Ended December 31,
 2017 2016 2015
 (Dollar amounts in thousands)
Net cash provided by operating activities$3,766,605
 $4,473,117
 $3,909,706
Net cash used in investing activities$(3,208,312) $(5,267,814) $(7,715,212)
Net cash provided by (used in) financing activities$(190,668) $935,984
 $3,791,242
Net Cash Provided by Operating Activities
Year Ended December 31, 2017 Compared to Year Ended December 31, 2016
Net cash provided by operating activitiesdecreased from $4.5 billion for the year ended December 31, 2016 to $3.8 billion for the year ended December 31, 2017, primarily due to (a) decrease of $0.4 billion in outflows for originations of assets held for sale; (b) a decrease of $0.8 billion of proceeds from sales of assets held for sale, since there were no sales in the last quarter of 2017; (c) an increase of 0.4 billion in net income for the year 2017; and (d) a decrease of $0.8 billion in deferred tax expense as result of tax reform.
Net cash used in investing activities decreased by $2.1$0.7 billion from the year ended December 31, 20162018 to the year ended December 31, 2017, primarily2019, mainly due to decreaselower origination of $1.7 billion in outflows for originations of loansassets held for investment.sale.
Net Cash Used in Investing Activities




Net cash provided by (used in) financingused in investing activities decreased by $1.1 billion from the year ended December 31, 20162018 to the year ended December 31, 2017,2019, primarily due to lower proceeds from notes payable.a decrease of $1.2 billion in leased vehicles purchased.

Year Ended December 31, 2016 Compared to Year Ended December 31, 2015Net Cash Provided by Financing Activities
Net cash provided by operatingfinancing activities increased from $3.9 billion for the year ended December 31, 2015 to $4.5 billion for the year ended December 31, 2016, as there was a $1.5 billion decrease in outflows for originations of assets held for sale and a $265 million increase in non-cash net expenses, which was partially offset by a decrease of $757 million of proceeds from sales of assets held for sale, and a $131 million net decrease in cash due to a non-recurring $377 million tax refund in 2015 and a decrease in cash outflows from operation expenses, partially offset by an increase in collections.
Net cash used in investing activities decreased by $2.4$0.3 billion from the year ended December 31, 20152018 to the year ended December 31, 2016,2019, primarily due to a $4.0 billion decrease in outflows for originationsthe increase of loans held for investment, partially offset by a $1.4 billion decrease in proceeds from sale of loans held for investment, and a $447 million increase in purchases of leased vehicles.notes payable.
Net cash provided by financing activities decreased by $2.9 billion from the year ended December 31, 2015 to the year ended December 31, 2016, primarily due to $2.8 billion lower net proceeds from borrowings, as the Company decreased its use of off-balance sheet sales to finance originations.
Contingencies and Off-Balance Sheet Arrangements

For information regarding the Company’s contingencies and off-balance sheet arrangements, refer to Note 7 - "Variable Interest Entities" and Note 11 - "Commitments and Contingencies" in the accompanying consolidated financial statements.
Lending Arrangements
In April 2013, the Company entered into certain agreements with Bluestem. The terms of the agreements include a commitment by the Company to purchase new advances originated by Bluestem, along with existing balances on accounts with new advances, for an initial term ending in April 2020 and, based on an amendment in June 2014, renewable through April 2022 at Bluestem's option. Each customer account generated under the agreements generally is approved with a credit limit higher than the amount of the initial purchase, with each subsequent purchase automatically approved as long as it does not cause the account to exceed its limit and the customer is in good standing. The Company is required to make a monthly profit-sharing payment to Bluestem. Although the Company has classified loans originated under this agreement as held for sale, it continues to perform in accordance with the terms and operative provisions of these agreements. The Company expects seasonal origination volumes to remain consistent with historical trends.


Under terms of an application transfer agreement with Nissan, the Company has the first opportunity to review for its own portfolio any credit applications turned down by Nissan's captive finance company. The agreement does not require the Company to originate any loans, but for each loan originated the Company will pay Nissan a referral fee.
The Company also has agreements with SBNA to service auto and recreational and marine vehicle portfolios. These agreements call for a periodic retroactive adjustment, based on cumulative return performance, of the servicing fee rate to inception of the contract.
Flow Agreements
The Company's former retail installment contract flow agreements with Bank of America and CBP may require the Company to make servicer performance or loss-sharing payments. These agreements relate to the Company's Chrysler Capital relationship and are described in Recent Developments and Other Factors Affecting The Company's Results of Operations.
Credit Enhancement Arrangements
In connection with the sale of retail installment contracts to securitization trusts, the Company has made standard representations and warranties customary to the consumer finance industry. Violations of these representations and warranties may require the Company to repurchase loans previously sold. As of December 31, 2017, there were no loans that were the subject of a demand to repurchase or replace for breach of representations and warranties for the Company's asset-backed securities or other sales.
Chrysler Agreement-related Contingencies
Throughout the ten-year term of the Chrysler Agreement, the Company is obligated to make quarterly payments to FCA representing a percentage of gross profits earned from a portion of the Chrysler Capital consumer loan and lease platform. The Company is also obligated to make quarterly payments to FCA sharing residual gains on leases in quarters in which the Company experiences lease terminations with gains over a specified percentage threshold.
Contractual Obligations
The Company leases its headquarters in Dallas, Texas, its servicing centers in Texas, Colorado, Arizona, and Puerto Rico, and an operations facilities in California, Texas and Colorado under non-cancelable operating leases that expire at various dates through 2027. The Company also has various debt obligations entered into in the normal course of business as a source of funds.
The following table summarizes the Company'sCompany’s contractual obligations as of December 31, 2017:2019:
Less than 1 year1-3
years
3-5
years
More than
5 years
Total
(In thousands)
Operating lease obligations$16,715  $25,756  $25,379  $19,691  $87,541  
Notes payable - credit facilities and related party2,764,182  6,785,749  1,500,000  —  11,049,931  
Notes payable - secured structured financings (a)203,114  10,381,235  11,461,822  6,160,727  28,206,898  
Contractual interest on debt1,082,851  1,105,445  270,848  94,436  2,553,580  
Total$4,066,862  $18,298,185  $13,258,049  $6,274,854  $41,897,950  
 Less than 1 year 1-3
years
 3-5
years
 More than
5 years
 Total
 (In thousands)
Operating lease obligations$12,534
 $25,911
 $25,189
 $44,663
 $108,297
Notes payable - revolving facilities3,428,233
 3,370,083
 1,800,000
 
 8,598,316
Notes payable - secured structured financings226,046
 6,772,458
 11,404,667
 4,205,378
 22,608,549
Contractual interest on debt734,554
 781,099
 215,070
 26,259
 1,756,982
 $4,401,367
 $10,949,551
 $13,444,926
 $4,276,300
 $33,072,144
(a)Adjusted for unamortized costs of $65 million.

Risk Management Framework

The Company has established a Board-approved Governance Framework that outlines governance principles organized into the following sections: strategic plan; risk identification and assessment; risk appetite; delegation of authority, decision making and accountability; risk management, risk taking and risk ownership; oversight and controls; monitoring, reporting and escalation; incentive compensation; shared services; recovery and shared services.resolution planning. The Company also uses three lines of defense risk governance structure that assigns responsibility for risk management among front-line business personnel, an independent risk management function, and internal audit. The Chief Risk Officer (CRO), who reports to the CEO and to the Risk Committee of the Board and is independent of any business line, is responsible for developing and maintaining a risk framework designed to ensure that risks are appropriately identified and mitigated, and for reporting on the overall level of risk in the Company. The CRO is also accountable to SHUSA'sSHUSA’s Chief Risk Officer.



The Risk Committee is charged with responsibility for establishing the governance over the risk management process, providing oversight in managing the aggregate risk position and reporting on the comprehensive portfolio of risk categories and the potential impact these risks can have on the Company'sCompany’s risk profile. The Risk Committee meets no less often than quarterly and is chartered to assist the Board in promoting the best interests of the Company by overseeing policies, procedures and risk practices relating to enterprise-wide risk and compliance with regulatory guidance. Members of the Risk Committee are individuals whose experiences and qualifications can lead to broad and informed views on risk matters facing the Company and the financial services industry, including, but not limited to, risk matters that address credit, market, liquidity, operational, compliance and other general business conditions. A comprehensive risk report is submitted by the CRO to the Risk Committee and toof the Board at least quarterly providing management’s view of the Company'sCompany’s risk position.

In addition to the Board and the Risk Committee, the CEO and CRO delegate risk responsibility to management committees. These committees include the Asset Liability Committee and(ALCO), the Enterprise Risk Management Committee (ERMC).(EMRC), the




Executive Risk Committee, the Credit Risk Committee and the Pricing Committee. The CRO participates inis a member of each of these committees and chairs the ERMC.

Additionally, the Company has established an Enterprise Risk Management (ERM) function and implemented a Board-approved Enterprise Risk Management Framework to manage risks across the organization in a comprehensive, consistent and effective fashion, enabling the firm to achieve its strategic priorities, including its business plan, within its expressed risk appetite. Accordingly, ERM oversees implementedthe implementation of the Board-approved Enterprise Risk Appetite Framework through which ERM manages SC'sthe Company’s Risk Appetite Statement, which details the type of risk and size of risk-taking activities permissible in the course of executing business strategy.

Credit Risk


The risk inherent in the Company'sCompany’s loan and lease portfolios is driven by credit and collateral quality, and is affected by borrower-specific and economy-wide factors such as changes in employment. The Company manages this risk through its underwriting, pricing and credit approval guidelines and servicing policies and practices, as well as geographic and other concentration limits.

The Company'sCompany’s automated originations process is intended to reflect a disciplined approach to credit risk management. The Company'sCompany’s robust historical data on both organically originated and acquired loans is used by Company to perform advanced loss forecasting. Each applicant is automatically assigned a proprietary loss forecastingrisk score using information such as FICO®, debt-to-income ratio, loan-to-value ratio,from Credit Bureau and more than 30 other predictive factors,credit application, placing the applicant in one of 10080 pricing tiers. The Company continuously maintains and adjusts the pricing in each tier to reflect market and risk trends. In addition to the automated process, the Company maintains a team of underwriters for manual review, consideration of exceptions, and review of deal structures with dealers. The Company generally tightens its underwriting requirements in times of greater economic uncertainty to compete in the market at loss and approval rates acceptable for meeting the Company'sCompany’s required returns. The Company'sCompany’s underwriting policy has also been adjusted to meet the requirements of the Company'sCompany’s contracts such as the Chrysler Agreement. In both cases, the Company has accomplished this by adjusting risk-based pricing, the material components of which include interest rate, down payment, and loan-to-value.

The Company monitors early payment defaults and other potential indicators of dealer or customer fraud and uses the monitoring results to identify dealers who will be subject to more extensive requirements when presenting customer applications, as well as dealers with whom the Company will not do business at all.

Market Risk

Interest Rate Risk
The Company measures and monitors interest rate risk on at least a monthly basis. The Company borrows money from a variety of market participants to provide loans and leases to the Company'sCompany’s customers. The Company'sCompany’s gross interest rate spread, which is the difference between the income earned through the interest and finance charges on the Company'sCompany’s finance receivables and lease contracts and the interest paid on the Company'sCompany’s funding, will be negatively affected if the expense incurred on the Company'sCompany’s borrowings increases at a faster pace than the income generated by the CompanyCompany’s assets.
The Company's Interest Rate Risk Policy isCompany has policies in place designed to measure, monitor and manage the potential volatility in earnings stemming from changes in interest rates. The Company generates financingfinance receivables which are predominantly fixed rate and borrow with a mix of fixed rate and variable rate funding. To the extent that the Company'sCompany’s asset and liability re-pricing characteristics are not effectively matched, the Company may utilize interest rate derivatives, such as interest rate swap agreements, to achieve the desired risk tolerance.mitigate against interest rate risk. As of December 31, 2017,2019, the notional value of the Company'sCompany’s interest rate


swap agreements was $6.7 $3.9 billion. The Company also enters into Interest Rate Cap agreements as required under certain lending agreements. In order to mitigate any interest rate risk assumed in the Cap agreement required under the lending agreement, the Company may enter into a second interest rate cap (Back-to-Back). As of December 31, 20172019 the notional value of the Company’s interest rate cap agreements was $21.8$18.8 billion, underunder which, all notional was executed Back-to-Back.
The Company monitors its interest rate exposure by conducting interest rate sensitivity analysis. For purposes of reflecting a possible impact to earnings, the twelve-month net interest income impact of an instantaneous 100 basis point parallel shift in prevailing interest rates is measured. As of December 31, 2017,2019, the twelve-month impact of a 100 basis point parallel increase in the interest rate curve would decrease the Company'sCompany’s net interest incomeincome by $11$49 million. In addition to the sensitivity analysis on net interest income, the Company also measures Market Value of Equity (MVE) to view the interest rate risk position. MVE measures the change in value of balance sheetBalance Sheet instruments in response to an instantaneous 100 basis point parallel increase, including and beyond the net interest income twelve-month horizon. As of December 31, 2017,2019, the impact of a 100 basis point parallel increase in the interest rate curve would decrease the Company'sCompany’s MVE by $50$91 million.




Collateral Risk
The Company'sCompany’s lease portfolio presents an inherent risk that residual values recognized upon lease termination will be lower than those used to price the contracts at inception. Although the Company has elected not to purchase residual value insurance at the present time, the Company'sCompany’s residual risk is somewhat mitigated by the residual risk-sharing agreement with FCA. Under the agreement, the Company is responsible for incurring the first portion of any residual value gains or losses up to the first 8%. The Company and FCA then equally share the next 4% of any residual value gains or losses (i.e., those gains or losses that exceed 8% but are less than 12%). Finally, FCA is responsible for residual value gains or losses over 12%, capped at a certain limit, after which the Company incurs any remaining gains or losses. From the inception of the agreement with FCA through the year ended December 31, 2017,2019, approximately 85%89% offull term leases have not exceeded the first and second portions of any residual losses under the agreement. The Company also utilizes industry data, including the ALG benchmark for residual values, and employ a team of individuals experienced in forecasting residual values.
Similarly, lower used vehicle prices also reduce the amount that can be recovered when remarketing repossessed vehicles that serve as collateral underlying loans. The Company manages this risk through loan-to-value limits on originations, monitoring of new and used vehicle values using standard industry guides, and active, targeted management of the repossession process.
The Company does not currently have material exposure to currency fluctuations or inflation.
Liquidity Risk
The Company views liquidity as integral to other key elements such as capital adequacy, asset quality and profitability. The Company’s primary liquidity risk relates to the ability to finance new originations through the Bank and ABS securitization markets. The Company has a robust liquidity policy that is intended to manage this risk. The liquidity risk policy establishes the following guidelines:

that the Company maintainsmaintain at least eight external credit providers (as of December 31, 2017,2019, it had thirteen);
that the Company relies on Santander and affiliates for no more than 30% of its funding (as of December 31, 2017,2019, Santander and affiliates provided 12%14% of its funding);
that no single lender'slender’s commitment should comprise more than 33% of the overall committed external lines (as of December 31, 2017,2019, the highest single lender'slender’s commitment was 21%23% (not including repo)); and
that no more than 35% and 65% of the Company's debtCompany’s warehouse facilities mature in the next six months and no more than 65%twelve months respectively (as of December 31, 2019, two of the Company's debtCompany’s warehouse facilities are scheduled to mature in the next six or twelve months (as of December 31, 2017, only 11.31% and 32.41%, respectively, of its debt is scheduled to mature in these time frames); and
that the Company maintains unused capacity of at least $6.0 billion, including flow agreements, in excess of the Company's expected peak usage over the following twelve months (as of December 31, 2017, the Company had twelve-month rolling unused capacity of $9.8 billion)months).
The Company'sCompany’s liquidity risk policy also requires that the Company'sCompany’s Asset Liability Committee monitor many indicators, both market-wide and company-specific, to determine if action may be necessary to maintain the Company'sCompany’s liquidity position. The Company'sCompany’s liquidity management tools include daily, monthly and twelve-month rolling cash requirements forecasts, long term strategic planning forecasts, monthly funding usage and availability reports, daily sources and uses reporting, structural liquidity risk exercises, key risk indicators, and the establishment of liquidity contingency plans. The Company also performs monthly stress tests in which it forecasts the impact of various negative scenarios (alone and in combination), including


reduced credit availability, higher funding costs, lower advance rates,Advance Rates, lending covenant breaches, lower dealer discount rates, and higher credit losses.

The Company generally looks forseeks funding first from structured secured financings, secondthe most efficient and cost effective source of liquidity from the ABS markets, third-party credit facilities, and last from Santander.  The Company believes this strategy helps reduce its reliance on borrowings under funding commitments from Santander and SHUSA.Additionally, the Company can reduce originations to significantly lower levels, if necessary, during times of limited liquidity.
The Company hashad established a qualified like-kind exchange program to defer tax liability on gains on sale of vehicle assets at lease termination. If the Company does not meet the safe harbor requirements of IRS Revenue Procedure 2003-39, the Company may be subject to large, unexpected tax liabilities, thereby generating immediate liquidity needs. The Company believes that its compliance monitoring policies and procedures are adequate to enable the Company to remain in compliance with the program requirements. The Tax Cuts and Jobs Act permanently eliminated the ability to exchange personal property after January 1, 2018, which will resultresulted in the like-kind exchange program being discontinued in 2018.
Operational Risk
The Company is exposed to operational risk loss arising from failures in the execution of our business activities. These relate to failures arising from inadequate or failed processes, failures in its people or systems, or from external events. The Company'sCompany’s operational risk management program includes Third Party Risk Management, Business Continuity Management, Information




Risk Management, Information Risk Management, Fraud Risk Management, and Operational Risk Management, with key program elements covering Loss Event, Issue Management, Risk Reporting and Monitoring, and Risk Control Self-Assessment (RCSA).
To mitigate operational risk, the Company maintains an extensive compliance, internal control, and monitoring framework, which includes the gathering of corporate control performance threshold indicators, Sarbanes-Oxley testing, monthly quality control tests, ongoing compliance monitoring with applicable regulations, internal control documentation and review of processes, and internal audits. The Company also utilizes internal and external legal counsel for expertise when needed. Upon hire and annually, all associates receive comprehensive mandatory regulatory compliance training. In addition, the Board receives annual regulatory and compliance training. The Company uses industry-leading call mining that assist the Company in analyzing potential breaches of regulatory requirements and customer service. The Company's call mining software analyzes all customer service calls, converting speech to text, and mining for specific words and phrases that may indicate inappropriate comments by a representative. The software also detects escalated voice volume, enabling a supervisor to intervene if necessary. This tool is intended to enable the Company to effectively manage and identify training opportunities for associates, as well as track and resolve customer complaints through a robust quality assurance program.
Model Risk
The Company mitigates model risk through a robust model validation process, which includes committee governance and a series of tests and controls. The Company utilizes SHUSA'sSHUSA’s Model Risk Management group for all model validation to verify models are performing as expected and in line with their design objectives and business uses.
Critical Accounting Estimates
Accounting policies are integral to understanding the Company's Management'sCompany’s Management’s Discussion and Analysis of Financial Condition and Results of Operations. The preparation of financial statements in accordance with U.S. Generally Accepted Accounting Principles (U.S. GAAP)(GAAP) requires management to make certain judgments and assumptions, on the basis of information available at the time of the financial statements, in determining accounting estimates used in the preparation of these statements. The Company'sCompany’s significant accounting policies are described in Note 1 to- “Description of Business, Basis of Presentation, and Significant Accounting Policies and Practices” in the Consolidated Financial Statements;accompanying consolidated financial statements; critical accounting estimates are described in this section. An accounting estimate is considered critical if the estimate requires management to make assumptions about matters that were highly uncertain at the time the accounting estimate was made. If actual results differ from the Company'sCompany’s judgments and assumptions, then it may have an adverse impact on the results of operations, financial condition, and cash flows. The Company'sCompany’s management has discussed the development, selection, and disclosure of these critical accounting estimates with the Audit Committee of the Board, and the Audit Committee has reviewed the Company'sCompany’s disclosure relating to these estimates.
Credit Loss Allowance
The Company maintains a credit loss allowance (the allowance) for the Company'sCompany’s held-for-investment portfolio, excluding those loans measured at fair value in accordance with applicable accounting standards. For loans not classified as TDRs, the


allowance is maintained at a level estimated to be adequate to absorb losses of recorded investment inherent in the portfolio, based upon a holistic assessment including both quantitative and qualitative considerations. For impaired loans, including those classified as TDRs, the allowance is comprised of impairment measured using a discounted cash flow model.
The quantitative framework is supported by credit models that consider several credit quality indicators including, but not limited to, historical loss experience and current portfolio trends. The transition based Markov model provides data on a granular and disaggregated/segment basis as it utilizes the recently observed loan transition rates from various loan statuses to forecast future losses. Transition matrices in the Markov model are categorized based on account characteristics, such as delinquency status, TDR type (deferment, modification, etc.), internal credit risk, origination channel, months on book, thin/thick file and time since TDR event. The credit models utilized differ among the Company's individually acquiredCompany’s retail installment contracts, personal loans, capitalfinance leases and receivables from dealers. The credit models are adjusted by management through qualitative reserves to incorporate information reflective of the current business environment.
Management uses the qualitative framework to exercise judgment about matters that are inherently uncertain and that are not considered by the quantitative framework. These adjustments are documented and reviewed through the Company'sCompany’s risk management processes. Furthermore, management reviews, updates, and validates its process and loss assumptions on a periodic basis. This process involves an analysis of data integrity, review of loss and credit trends, a retrospective evaluation of actual loss information to loss forecasts, and other analyses.
Accretion of Discounts and Subvention on Retail Installment Contracts




Finance receivables held for investment consist largely of nonprime automobile finance receivables, which are primarily acquired individually from dealers at a nonrefundable discount from the contractual principal amount. The Company also pays dealer participation on certain receivables. The amortization of discounts, subvention payments from manufacturers, and other origination costs are recognized as adjustments to the yield of the related contracts. The Company applies significant assumptions including prepayment speeds in estimating the accretion rates used to approximate effective yield. The Company estimates future principal prepayments specific to pools of homogenous loans which are based on the vintage, credit quality at origination and term of the loan. Prepayments in our portfolio are sensitive to credit quality, with higher credit quality loans generally experiencing higher voluntary prepayment rates than lower credit quality loans. The impact of defaults is not considered in the prepayment rate; the prepayment rate only considers voluntary prepayments. The resulting prepayment rate specific to each pool is based on historical experience, and is used as an input in the calculation of the constant effective yield.
Valuation of Automotive Lease Assets and Residuals
The Company has significant investments in vehicles in the Company'sCompany’s operating lease portfolio. In accounting for operating leases, management must make a determination at the beginning of the lease contract of the estimated realizable value (i.e., residual value) of the vehicle at the end of the lease. Residual value represents an estimate of the market value of the vehicle at the end of the lease term, which typically ranges from two to four years. At contract inception, the Company determines the projected residual value based on an internal evaluation of the expected future value. This evaluation is based on a proprietary model using internally-generated data that is compared against third party, independent data for reasonableness. The customer is obligated to make payments during the term of the lease for the difference between the purchase price and the contract residual value plus a finance charge. However, since the customer is not obligated to purchase the vehicle at the end of the contract, the Company is exposed to a risk of loss to the extent the value of the vehicle is below the residual value estimated at contract inception. Management periodically performs a detailed review of the estimated realizable value of leased vehicles to assess the appropriateness of the carrying value of lease assets.


To account for residual risk, the Company depreciates automotive operating lease assets to estimated realizable value on a straight-line basis over the lease term. The estimated realizable value is initially based on the residual value established at contract inception. Periodically, the Company revises the projected value of the lease vehicle at termination based on current market conditions, and other relevant data points, and adjusts depreciation expense appropriately over the remaining term of the lease.


The Company periodically evaluates its investment in operating leases for impairment if circumstances, such as a systemic and material decline in used vehicle values, indicates that an impairment may exist. These circumstances could include, for example, shocks to oil and gas prices (which may have a pronounced impact on certain models of vehicles) or pervasive manufacturer defects (which may systemically affect the value of a particular vehicle brand or model). Impairment is determined to exist if fair value of the leased asset is less than carrying value and it is determined that the net carrying value is not recoverable. The net carrying value of a leased asset is not recoverable if it exceeds the sum of the undiscounted expected future cash flows expected to result from the lease payments and the estimated residual value upon eventual disposition. If our operating lease assets are considered to be impaired, the impairment is measured as the amount by which the carrying amount


of the assets exceeds the fair value as estimated by discounted cash flows. No impairment was recognized in 2017, 2016,2019, 2018 or 2015.2017.


The Company'sCompany’s depreciation methodology for operating lease assets considers management'smanagement’s expectation of the value of the vehicles upon lease termination, which is based on numerous assumptions and factors influencing used vehicle values. The critical assumptions underlying the estimated carrying value of automotive lease assets include: (1) estimated market value information obtained and used by management in estimating residual values, (2) proper identification and estimation of business conditions, (3) SC'sthe Company’s remarketing abilities, and (4) automotive manufacturer vehicle and marketing programs. Changes in these assumptions could have a significant impact on the value of the lease residuals. Expected residual values include estimates of payments from automotive manufacturers related to residual support and risk-sharing agreements, if any. To the extent an automotive manufacturer is not able to fully honor its obligation relative to these agreements, the Company'sCompany’s depreciation expense would be negatively impacted.
Provision for Income Taxes
In determining taxable income, the Company must make certain estimates and judgments. These estimates and judgments affect the calculation of certain tax liabilities and the determination of the recoverability of certain of the deferred tax assets, which arise from temporary differences between the tax and financial statement recognition of revenue and expense.
The Company'sCompany’s largest deferred tax liability relates to leased vehicles.  This liability is primarily due to the acceleration of depreciation for tax purposes and the deferral of tax gains through like-kind exchange transactions on the leased auto portfolio.in prior years. The Tax Cuts




and Jobs Act permanently eliminated the ability to exchange personal property after January 1, 2018 which will resultresulted in the like-kind exchange program being discontinued in 2018.
Because the volume of the Company'sCompany’s loan sales exceeds the “negligible sales” exception under section 475 of the Internal Revenue Code, the Company is classified as a dealer in securities for tax purposes. Accordingly, the Company must report its finance receivables and loans at fair value in the SC'sCompany’s tax returns. Changes in the fair value of SC'sCompany’s receivables and loans portfolios have a significant impact on the size of deferred tax assets and liabilities. Estimated fair value is dependent on key assumptions including prepayment rates, expected recovery rates, charge off rates and timing, and discount rates.
In evaluating the Company'sCompany’s ability to recover deferred tax assets, the Company considers all available positive and negative evidence including past operating results and the Company'sCompany’s forecast of future taxable income. In estimating future taxable income, the Company develops assumptions including the amount of future pre-tax operating income, the reversal of temporary differences and the implementation of feasible and prudent tax planning strategies. These assumptions require significant judgment about the forecasts of future taxable income and are consistent with the plans and estimates the Company is using to manage SC'sthe Company’s underlying businesses.
Changes in tax laws and rates could also affect recorded deferred tax assets and liabilities in the future. Management records the effect of a tax rate or law change on the Company'sCompany’s deferred tax assets and liabilities in the period of enactment. Future tax rate or law changes could have a material effect on the Company'sCompany’s results of operations, financial condition or cash flows.
In addition, the calculation of the Company'sCompany’s tax liabilities involves dealing with uncertainties in the application of complex tax regulations in the United States (including Puerto Rico). The Company recognizes potential liabilities and records tax liabilities for anticipated tax audit issues in the United States and other tax jurisdictions based on estimates of whether, and the extent to which, additional taxes will be due in accordance with the authoritative guidance regarding the accounting for uncertain tax positions. The Company adjusts these reserves in light of changing facts and circumstances; however, due to the complexity of some of these uncertainties, the ultimate resolution may result in a payment that is materially different from the current estimate of the tax liabilities. If the Company'sCompany’s estimate of tax liabilities proves to be less than the ultimate assessment, an additional charge to expense would result. If payment of these amounts ultimately proves to be less than the recorded amounts, the reversal of the liabilities would result in tax benefits being recognized in the period when the Company determines the liabilities are no longer necessary.
For additional information regarding the Company'sCompany’s provision for income taxes, refer to Note 10 to- “Income Taxes” in the Consolidated Financial Statements.accompanying financial statements.
Fair Value of Financial Instruments
The Company uses fair value measurements to determine fair value adjustments to certain instruments and fair value disclosures. Refer to Note 15 to- “Fair Value of Financial Instruments” in the Consolidated Financial Statementsaccompanying financial statements for a description of valuation methodologies used to measure material assets and liabilities at fair value and details of the valuation models, key inputs to those models, and significant assumptions utilized. The Company follows the fair value hierarchy set forth in Note 15 to- “Fair Value of Financial Instruments” in the Consolidated


Financial Statementsaccompanying financial statements in order to prioritize the inputs utilized to measure fair value. The Company reviews and modifies, as necessary, the fair value hierarchy classifications on a quarterly basis. As such, there may be reclassifications between hierarchy levels due to changes in inputs to the valuation techniques used to measure fair value.
The Company has numerous internal controls in place to ensure the appropriateness of fair value measurements. Additionally, a number of internal controls are in place to ensure the fair value measurements, are reasonable, including controls over the inputs into and the outputs from the fair value measurements. Certain valuations will also be benchmarked to market indices when appropriate and available.
Considerable judgment is used in forming conclusions from market observable data used to estimate the Company'sCompany’s Level 2 fair value measurements and in estimating inputs to the Company'sCompany’s internal valuation models used to estimate Level 3 fair value measurements. Level 3 inputs such as interest rate movements, prepayment speeds, credit losses, recovery rates and discount rates are inherently difficult to estimate. Changes to these inputs can have a significant effect on fair value measurements. Accordingly, the Company'sCompany’s estimates of fair value are not necessarily indicative of the amounts that could be realized or would be paid in a current market exchange.
Recent Accounting Pronouncements
Information concerning the Company’s implementation and impact of new accounting standards issued by the Financial Accounting Standards Board (FASB) is discussed in Note 1 to- “Description of Business, Basis of Presentation, and Significant




Accounting Policies and Practices” in the Consolidated Financial Statementsaccompanying consolidated financial statements under “Recent“Recent Accounting Pronouncements.”
Market Data
Market data used in this Annual Report on Form 10-K has been obtained from independent industry sources and publications, such as the Federal Reserve Bank of New York; the Federal Reserve Bank of Philadelphia; the Federal Reserve Board; The Conference Board; the CFPB; Equifax Inc.; Experian Automotive; FCA; Fair Isaac Corporation; FICO® Banking Analytics Blog; Polk Automotive; the United States Department of Commerce: Bureau of Economic Analysis; J.D. Power; and Ward’s Automotive Reports. Forward-looking information obtained from these sources is subject to the same qualifications and the additional uncertainties regarding the other forward-looking statements in this Annual Report on Form 10-K.
For purposes of this Annual Report on Form 10-K, the Company categorizes the prime segment as borrowers with FICO® scores of 640 and above and the non-primenonprime segment as borrowers with FICO® scores below 640.
Other Information
Further information on risk factors can be found under Part II, Item 1A - “Risk Factors.” 

“Risk Factors”.


ITEM 7(A).7A.QUANTITATIVE AND QUALITATIVE DISCLOSURES ABOUT MARKET RISK
Incorporated by reference from Part II, Item 7 - “Management’s“Management’s Discussion and Analysis of Financial Conditions and Results of Operations —Risk Management Framework” above.







ITEM 8. FINANCIAL STATEMENTS AND SUPPLEMENTARY DATA
ITEM 8.FINANCIAL STATEMENTS AND SUPPLEMENTARY DATA

INDEX TO FINANCIAL STATEMENTS

INDEX TO FINANCIAL STATEMENTS
Page
ReportsReport of Independent Registered Public Accounting FirmsFirm
Consolidated Balance Sheets
Consolidated Statements of Income and Comprehensive Income
Consolidated Statements of Equity
Consolidated Statements of Cash FlowFlows
Notes to Consolidated Financial Statements








Report of Independent Registered Public Accounting Firm


To the Board of Directors and Stockholders of
Santander Consumer USA Holdings Inc.


Opinions on the Financial Statements and Internal Control over Financial Reporting


We have audited the accompanying consolidated balance sheets of Santander Consumer USA Holdings Inc. and its subsidiaries (the “Company”) as of December 31, 20172019 and December 31, 2016,2018, and the related consolidated statements of income and comprehensive income, of equity and of cash flows for each of the twothree years in the period ended December 31, 2017,2019, including the related notes (collectively referred to as the “consolidatedfinancial statements”).We also have audited the Company'sCompany’s internal control over financial reporting as of December 31, 2017,2019, based on criteria established in Internal Control - Integrated Framework(2013) issued by the Committee of Sponsoring Organizations of the Treadway Commission (COSO).


In our opinion, the consolidated financial statements referred to above present fairly, in all material respects, the financial position of the Company as of December 31, 20172019 and December 31, 2016,2018, and the results of theirits operations and theirits cash flows for each of the twothree years in the period ended December 31, 20172019 in conformity with accounting principles generally accepted in the United States of America. Also in our opinion, the Company did not maintain,maintained, in all material respects, effective internal control over financial reporting as of December 31, 2017,2019, based on criteria established in Internal Control - Integrated Framework(2013) issued by the COSO becausematerial weaknesses in internal control over financial reporting related to deficiencies in the Control Environment, Risk Assessment, Control Activities and Monitoring and additional material weaknesses in the Company’s Development, Approval, and Monitoring of Models Used to Estimate the Credit Loss Allowance; and Identification, Governance, and Monitoring of Models Used to Estimate Accretion existed as of that date.COSO.


A material weakness is a deficiency, or a combination of deficiencies, in internal control over financial reporting, such that there is a reasonable possibility that a material misstatement of the annual or interim financial statements will not be prevented or detected on a timely basis. The material weaknesses referred to above are described in Management's Annual Report on Internal Control over Financial Reporting appearing under Item 9A. We considered these material weaknesses in determining the nature, timing, and extent of audit tests applied in our audit of the December 31, 2017 consolidatedfinancial statements, and our opinion regarding the effectiveness of the Company’s internal control over financial reporting does not affect our opinion on these consolidatedfinancial statements.

Basis for Opinions


The Company'sCompany’s management is responsible for these consolidatedfinancial statements, for maintaining effective internal control over financial reporting, and for its assessment of the effectiveness of internal control over financial reporting included in management's report referred to above.Management’s Annual Report on Internal Control over Financial Reporting appearing under Item 9A. Our responsibility is to express opinions on the Company’s consolidatedfinancial statements and on the Company'sCompany’s internal control over financial reporting based on our audits. We are a public accounting firm registered with the Public Company Accounting Oversight Board (United States) ("PCAOB")(PCAOB) and are required to be independent with respect to the Company in accordance with the U.S. federal securities laws and the applicable rules and regulations of the Securities and Exchange Commission and the PCAOB.


We conducted our audits in accordance with the standards of the PCAOB. Those standards require that we plan and perform the audits to obtain reasonable assurance about whether the consolidated financial statements are free of material misstatement, whether due to error or fraud, and whether effective internal control over financial reporting was maintained in all material respects.


Our audits of the consolidatedfinancial statements included performing procedures to assess the risks of material misstatement of the consolidatedfinancial statements, whether due to error or fraud, and performing procedures that respond to those risks. Such procedures included examining, on a test basis, evidence regarding the amounts and disclosures in the consolidated financial statements. Our audits also included evaluating the accounting principles used and significant estimates made by management, as well as evaluating the overall presentation of the consolidatedfinancial statements. Our audit of internal control over financial reporting included obtaining an understanding of internal control over financial reporting, assessing the risk that a material weakness exists, and testing and evaluating the design and operating effectiveness of internal control based on the assessed risk. Our audits also included performing such other procedures as we considered necessary in the circumstances. We believe that our audits provide a reasonable basis for our opinions.





Definition and Limitations of Internal Control over Financial Reporting


A company’s internal control over financial reporting is a process designed to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles. A company’s internal control over financial reporting includes those policies and procedures that (i) pertain to the maintenance of records that, in reasonable detail, accurately and fairly reflect the transactions and dispositions of the assets of the company; (ii) provide reasonable assurance that transactions are recorded as necessary to permit preparation of financial statements in accordance with generally accepted accounting principles, and that receipts and expenditures of the company are being made only in accordance with authorizations of management and directors of the company; and (iii) provide reasonable assurance regarding prevention or timely detection of unauthorized acquisition, use, or disposition of the company’s assets that could have a material effect on the financial statements.


Because of its inherent limitations, internal control over financial reporting may not prevent or detect misstatements. Also, projections of any evaluation of effectiveness to future periods are subject to the risk that controls may become inadequate because of changes in conditions, or that the degree of compliance with the policies or procedures may deteriorate.



Critical Audit Matters





The critical audit matter communicated below is a matter arising from the current period audit of the consolidated financial statements that was communicated or required to be communicated to the audit committee and that (i) relates to accounts or disclosures that are material to the consolidated financial statements and (ii) involved our especially challenging, subjective, or complex judgments. The communication of critical audit matters does not alter in any way our opinion on the consolidated financial statements, taken as a whole, and we are not, by communicating the critical audit matter below, providing a separate opinion on the critical audit matter or on the accounts or disclosures to which it relates.

Credit Loss Allowance on Retail Installment Contracts Held for Investment – Loss Given Default Model Assumption and Qualitative Adjustment to the Model

As described in Note 4 to the consolidated financial statements, as of December 31, 2019, management estimated a credit loss allowance on retail installment contracts held for investment of $3.0 billion. As disclosed by management, management assesses the adequacy of the credit loss allowance based upon a holistic assessment including both quantitative and qualitative considerations. Management’s quantitative framework is supported by a credit model that considers several credit quality indicators including, but not limited to, historical loss experience and current portfolio trends. In developing the allowance, management utilizes a loss emergence period assumption, a loss given default assumption applied to the recorded investment, and a probability of default assumption. The credit model is adjusted by management through qualitative reserves to incorporate information reflective of the current business environment that is not considered by the quantitative framework.

The principal considerations for our determination that performing procedures relating to the credit loss allowance on retail installment contracts held for investment – loss given default model assumption and qualitative adjustment to the model is a critical audit matter are (i) there was significant judgment and estimation by management when determining the loss given default model assumption and qualitative adjustment to the model, which in turn led to a high degree of auditor judgment and subjectivity in performing procedures relating to the credit loss allowance; (ii) significant audit effort was necessary in performing procedures relating to the loss given default model assumption and qualitative adjustment to the model; (iii) significant auditor judgment was necessary to evaluate the audit evidence obtained related to the loss given default model assumption and qualitative adjustment to the model; and (iv) the audit effort involved the use of professionals with specialized skill and knowledge to assist in evaluating the audit evidence obtained from these procedures.

Addressing the matter involved performing procedures and evaluating audit evidence in connection with forming our overall opinion on the consolidated financial statements. These procedures included testing the effectiveness of controls relating to the credit loss allowance, including controls over the loss given default model assumption and qualitative adjustment to the model. These procedures also included, among others, testing management’s process for determining the credit loss allowance, including evaluation of the reasonableness of the loss given default model assumption and the qualitative adjustment and testing the completeness, accuracy, and relevance of underlying data used in the loss given default model assumption and the qualitative adjustment. Professionals with specialized skill and knowledge were used to assist in evaluating the appropriateness of the methodology for determining the loss given default model assumption and the qualitative adjustment to the model, as well as evaluating whether the factors used to make the qualitative adjustment to the model are reasonable given current macroeconomic trends and portfolio characteristics.


/s/ PricewaterhouseCoopers LLP


Dallas, Texas
February 28, 2018

27, 2020
We have served as the Company’s auditor since 2016.










Report of Independent Registered Public Accounting Firm

To the Board of Directors and Stockholders of
Santander Consumer USA Holdings Inc.
Dallas, Texas
We have audited the accompanying consolidated statements of income and comprehensive income, equity, and cash flows of Santander Consumer USA Holdings Inc. and subsidiaries (the "Company") for the year ended December 31, 2015. These financial statements are the responsibility of the Company's management. Our responsibility is to express an opinion on these financial statements based on our audit.

We conducted our audit in accordance with the standards of the Public Company Accounting Oversight Board (United States). Those standards require that we plan and perform the audit to obtain reasonable assurance about whether the financial statements are free of material misstatement. An audit includes examining, on a test basis, evidence supporting the amounts and disclosures in the financial statements. An audit also includes assessing the accounting principles used and significant estimates made by management, as well as evaluating the overall financial statement presentation. We believe that our audit provides a reasonable basis for our opinion.

In our opinion, such consolidated financial statements referred to above present fairly, in all material respects, the results of operations and the cash flows of Santander Consumer USA Holdings Inc. and subsidiaries for the year ended December 31, 2015, in conformity with accounting principles generally accepted in the United States of America.

As discussed in Note 19 to the consolidated financial statements, the accompanying 2015 consolidated financial statements have been restated to correct misstatements.


/s/ Deloitte & Touche LLP
Dallas, Texas
March 30, 2016 (October 27, 2016 as to the effects of the restatement discussed in Note 19)




SANTANDER CONSUMER USA HOLDINGS INC. AND SUBSIDIARIES
CONSOLIDATED BALANCE SHEETS
(Dollar amountsDollars in thousands, except per share data)amounts)
December 31, 2019December 31, 2018
Assets
Cash and cash equivalents - $41,785 and $101,334 held at affiliates, respectively$81,848  $148,436  
Finance receivables held for sale, net1,007,105  1,068,757  
Finance receivables held for investment, net27,767,019  25,117,454  
Restricted cash and cash equivalents - $27 and $341 held at affiliates, respectively2,079,239  2,102,048  
Accrued interest receivable288,615  303,686  
Leased vehicles, net16,461,982  13,978,855  
Furniture and equipment, net of accumulated depreciation of $85,347 and $72,345, respectively59,873  61,280  
Goodwill74,056  74,056  
Intangible assets, net of amortization of $52,665 and $45,324, respectively42,772  35,195  
Due from affiliates30,841  9,654  
Other assets1,040,179  1,060,434  
Total assets$48,933,529  $43,959,855  
Liabilities and Equity
Liabilities:
Total borrowings and other debt obligations - $5,652,325 and $3,503,293 from/to affiliates, respectively39,194,141  34,883,037  
Accounts payable and accrued expenses499,326  472,321  
Deferred tax liabilities, net1,468,222  1,155,883  
Due to affiliate88,681  63,219  
Other liabilities364,539  367,037  
Total liabilities41,614,909  36,941,497  
Commitments and contingencies (Notes 6 and 11)
Equity:
Common stock, $0.01 par value — 1,100,000,000 shares authorized;
362,798,115 and 362,028,916 shares issued and 339,201,748 and 352,302,759 shares outstanding, respectively3,392  3,523  
Additional paid-in capital1,173,262  1,515,572  
Accumulated other comprehensive income (loss), net of taxes (26,693) 33,515  
Retained earnings6,168,659  5,465,748  
Total stockholders’ equity7,318,620  7,018,358  
Total liabilities and equity$48,933,529  $43,959,855  
 December 31,
2017
 December 31,
2016
Assets   
Cash and cash equivalents — $106,295 and $98,536 held at affiliates, respectively$527,805
 $160,180
Finance receivables held for sale, net2,210,421
 2,123,415
Finance receivables held for investment, net22,427,769
 23,481,001
Restricted cash — $2,529 and $11,629 held at affiliates, respectively2,553,902
 2,757,299
Accrued interest receivable326,640
 373,274
Leased vehicles, net10,160,327
 8,564,628
Furniture and equipment, net of accumulated depreciation of $55,525 and $47,365, respectively69,609
 67,509
Federal, state and other income taxes receivable95,060
 87,352
Related party taxes receivable467
 1,087
Goodwill74,056
 74,056
Intangible assets, net of amortization of $36,616 and $33,652, respectively29,734
 32,623
Due from affiliates33,270
 31,270
Other assets913,244
 785,410
Total assets$39,422,304
 $38,539,104
Liabilities and Equity   
Liabilities:   
Notes payable — credit facilities$4,848,316
 $6,739,817
Notes payable — secured structured financings22,557,895
 21,608,889
Notes payable — related party3,754,223
 2,975,000
Accrued interest payable38,529
 33,346
Accounts payable and accrued expenses429,531
 379,021
Deferred tax liabilities, net897,121
 1,278,064
Due to affiliates82,382
 50,620
Other liabilities333,806
 235,728
Total liabilities32,941,803
 33,300,485
Commitments and contingencies (Notes 6 and 11)
 
Equity:   
Common stock, $0.01 par value — 1,100,000,000 shares authorized;   
360,779,465 and 359,002,145 shares issued and 360,527,463 and 358,907,550 shares outstanding, respectively3,605
 3,589
Additional paid-in capital1,681,558
 1,657,611
Accumulated other comprehensive income, net44,262
 28,259
Retained earnings4,751,076
 3,549,160
Total stockholders’ equity6,480,501
 5,238,619
Total liabilities and equity$39,422,304
 $38,539,104

See notes to audited consolidated financial statements.

















SANTANDER CONSUMER USA HOLDINGS INC. AND SUBSIDIARIES
CONSOLIDATED BALANCE SHEETS
(Dollar amountsDollars in thousands)


The assets of consolidated VIEs, presented based upon the legal transfer of the underlying assets in order to reflect legal ownership, that can be used only to settle obligations of the consolidated VIE and the liabilities of these entities for which creditors (or beneficial interest holders) do not have recourse to ourthe Company’s general credit were as follows:
 December 31, 2019December 31, 2018
Assets
Restricted cash and cash equivalents$1,629,870  $1,582,158  
Finance receivables held for investment, net26,532,328  24,151,971  
Leased vehicles, net16,461,982  13,978,855  
Various other assets625,359  685,383  
Total assets$45,249,539  $40,398,367  
Liabilities
Notes payable$34,249,851  $31,949,839  
Various other liabilities188,093  122,010  
Total liabilities$34,437,944  $32,071,849  
 December 31,
2017
 December 31,
2016
Assets   
Restricted cash$1,995,557
 $2,087,177
Finance receivables held for sale, net1,106,393
 1,012,277
Finance receivables held for investment, net21,715,365
 22,919,312
Leased vehicles, net10,160,327
 8,564,628
Various other assets733,123
 686,253
Total assets$35,710,765
 $35,269,647
Liabilities   
Notes payable$28,467,942
 $31,659,203
Various other liabilities197,969
 91,234
Total liabilities$28,665,911
 $31,750,437


Certain amounts shown above are greater than the amounts shown in the corresponding line items in the accompanying consolidated balance sheets due to intercompany eliminations between the VIEs and other entities consolidated by the Company. For example, for most of its securitizations, the Company retains one or more of the lowest tranches of bonds. Rather than showing investment in bonds as an asset and the associated debt as a liability, these amounts are eliminated in consolidation as required by U.S. GAAP.

See notes to audited consolidated financial statements.statements










SANTANDER CONSUMER USA HOLDINGS INC. AND SUBSIDIARIES
CONSOLIDATED STATEMENTS OF INCOME AND COMPREHENSIVE INCOME
(Dollar amountsDollars in thousands, except per share data)amounts)
 For the Year Ended December 31,
 201920182017
Interest on finance receivables and loans$5,049,966  $4,842,564  $4,845,623  
Leased vehicle income2,764,258  2,257,719  1,788,457  
Other finance and interest income42,234  33,235  19,885  
Total finance and other interest income7,856,458  7,133,518  6,653,965  
Interest expense — Including $210,098, $166,952, and $148,345 to affiliates, respectively1,331,804  1,111,760  947,734  
Leased vehicle expense1,862,121  1,535,756  1,298,513  
Net finance and other interest income4,662,533  4,486,002  4,407,718  
Provision for credit losses2,093,749  2,205,585  2,363,811  
Net finance and other interest income after provision for credit losses2,568,784  2,280,417  2,043,907  
Profit sharing52,731  33,137  29,568  
Net finance and other interest income after provision for credit losses and profit sharing2,516,053  2,247,280  2,014,339  
Investment losses, net — Including $1,139, $(20,736), and $22,900 from affiliates, respectively(406,687) (401,638) (366,439) 
Servicing fee income — Including $57,630, $46,832, and $24,529 from affiliates, respectively91,334  106,840  118,341  
Fees, commissions, and other — Including $25,343, $14,213, and $900 from affiliates, respectively364,119  333,458  349,204  
Total other income48,766  38,660  101,106  
Compensation expense510,743  482,800  581,017  
Repossession expense262,061  264,777  275,704  
Other operating costs — Including $9,363, $12,926, and $5,253 to affiliates, respectively437,747  346,095  454,715  
Total operating expenses1,210,551  1,093,672  1,311,436  
Income before income taxes1,354,268  1,192,268  804,009  
Income tax expense359,898  276,342  (368,798) 
Net income$994,370  $915,926  $1,172,807  
Net income$994,370  $915,926  $1,172,807  
Other comprehensive income (loss):
Change in unrealized gains (losses) on cash flow hedges, net of tax of $(19,581), $(6,427), and $270, respectively(60,970) (16,896) 16,003  
Unrealized gains (losses) on available-for-sale debt securities net of tax of $245, $0, and $0 respectively762  —  —  
Comprehensive income$934,162  $899,030  $1,188,810  
Net income per common share (basic)$2.87  $2.55  $3.26  
Net income per common share (diluted)$2.86  $2.54  $3.26  
Dividend declared per common share$0.84  $0.50  $0.03  
Weighted average common shares (basic)346,992,162  359,861,764  359,613,714  
Weighted average common shares (diluted)347,507,507  360,672,417  360,292,330  
 For the Year Ended December 31,
 2017 2016 2015
Interest on finance receivables and loans$4,755,678
 $5,026,790
 $5,031,829
Leased vehicle income1,788,457
 1,487,671
 1,037,793
Other finance and interest income19,885
 15,135
 18,162
Total finance and other interest income6,564,020
 6,529,596
 6,087,784
Interest expense — Including $148,345, $119,277, and $162,353 to affiliates, respectively947,734
 807,484
 628,791
Leased vehicle expense1,298,513
 995,459
 726,420
Net finance and other interest income4,317,773
 4,726,653
 4,732,573
Provision for credit losses2,254,361
 2,468,200
 2,785,871
Net finance and other interest income after provision for credit losses2,063,412
 2,258,453
 1,946,702
Profit sharing29,568
 47,816
 57,484
Net finance and other interest income after provision for credit losses and profit sharing2,033,844
 2,210,637
 1,889,218
Investment gains (losses), net — Including $22,900, $346, and ($5,654) from affiliates, respectively(366,439) (444,759) (95,214)
Servicing fee income — Including $24,529, $16,733, and $16,453 from affiliates, respectively118,341
 156,134
 131,113
Fees, commissions, and other — Including $900, $900, and $9,331 from affiliates, respectively349,204
 382,171
 385,744
Total other income101,106
 93,546
 421,643
Compensation expense581,017
 498,224
 434,041
Repossession expense275,704
 293,355
 241,522
Other operating costs — Including $5,253, $2,480, and $9,195 to affiliates, respectively454,715
 351,893
 345,686
Total operating expenses1,311,436
 1,143,472
 1,021,249
Income before income taxes823,514
 1,160,711
 1,289,612
Income tax expense (benefit)(364,092) 394,245
 465,572
Net income$1,187,606
 $766,466
 $824,040
      
Net income$1,187,606
 $766,466
 $824,040
Other comprehensive income (loss):     
Change in unrealized gains (losses) on cash flow hedges, net of tax of $270, $15,647, and $872, respectively16,003
 26,134
 (1,428)
Comprehensive income$1,203,609
 $792,600
 $822,612
Net income per common share (basic)$3.30
 $2.14
 $2.32
Net income per common share (diluted)$3.30
 $2.13
 $2.31
Dividends paid per common share$0.03
 $
 $
Weighted average common shares (basic)359,613,714
 358,280,814
 355,102,742
Weighted average common shares (diluted)360,292,330
 359,078,337
 356,163,076



See notes to audited consolidated financial statements.







SANTANDER CONSUMER USA HOLDINGS INC. AND SUBSIDIARIES
CONSOLIDATED STATEMENTS OF EQUITY
(In thousands, except per share amounts)
 Common StockAdditional
Paid-In
Capital
Accumulated
Other
Comprehensive
Income (Loss), net
Retained
Earnings
Total
Stockholders’
Equity
 SharesAmount
Balance — January 1, 2017358,908  $3,589  $1,657,611  $28,259  $3,549,160  $5,238,619  
Cumulative-effect adjustment upon adoption of ASU 2016-09—  —  1,439  —  25,113  26,552  
Stock issued in connection with employee incentive compensation plans1,776  18  9,086  —  —  9,104  
Purchase of treasury stock(157) (2) (3,768) —  —  (3,770) 
Stock based compensation expense—  —  18,494  —  —  18,494  
Dividends paid ($0.03 per share)—  —  —  —  (10,803) (10,803) 
Tax sharing with affiliate—  —  (1,304) —  —  (1,304) 
Net income—  —  —  —  1,172,807  1,172,807  
Other comprehensive income, net of taxes—  —  —  16,003  —  16,003  
Balance — December 31, 2017360,527  $3,605  $1,681,558  $44,262  $4,736,277  $6,465,702  
Cumulative-effect adjustment upon adoption of ASU 2018-02—  —  —  6,149  (6,149) —  
Stock issued in connection with employee incentive compensation plans1,250  13  5,942  —  —  5,955  
Stock repurchase/Treasury stock(9,474) (95) (182,465) —  —  (182,560) 
Stock based compensation expense—  —  7,656  —  —  7,656  
Dividends paid ($0.50 per share)—  —  —  —  (180,306) (180,306) 
Tax sharing with affiliate—  —  2,881  —  —  2,881  
Net income—  —  —  —  915,926  915,926  
Other comprehensive income (loss), net of taxes—  —  —  (16,896) —  (16,896) 
Balance — December 31, 2018352,303  $3,523  $1,515,572  $33,515  $5,465,748  $7,018,358  
Stock issued in connection with employee incentive compensation plans769   1,322  —  —  1,330  
Stock repurchase/Treasury stock(13,870) (139) (337,828) —  —  (337,967) 
Stock based compensation expense—  —  8,577  —  —  8,577  
Dividends paid ($0.84 per share)—  —  —  —  (291,459) (291,459) 
Tax sharing with affiliate—  —  (14,381) —  —  (14,381) 
Available-for-sale securities, net of taxes—  —  —  762  —  762  
Net income—  —  —  —  994,370  994,370  
Other comprehensive income (loss), net of taxes—  —  —  (60,970) —  (60,970) 
Balance — December 31, 2019339,202  $3,392  $1,173,262  $(26,693) $6,168,659  $7,318,620  
 Common Stock Additional
Paid-In
Capital
 Accumulated
Other
Comprehensive
Income (Loss), net
 Retained
Earnings
 Total
Stockholders’
Equity
 Shares Amount    
Balance — January 1, 2015348,978
 $3,490
 $1,560,519
 $3,553
 $1,958,654
 $3,526,216
Stock issued in connection with employee incentive compensation plans8,985
 89
 74,139
 
 
 74,228
Purchase of treasury stock(17) 
 (267) 
 
 (267)
Stock-based compensation
 
 10,686
 
 
 10,686
Tax sharing with affiliate
 
 (926) 
 
 (926)
Net income
 
 
 
 824,040
 824,040
Other comprehensive (loss), net of taxes
 
 
 (1,428) 
 (1,428)
Balance — December 31, 2015357,946
 $3,579
 $1,644,151
 $2,125
 $2,782,694
 $4,432,549
Stock issued in connection with employee incentive compensation plans988
 10
 5,697
 
 
 5,707
Purchase of treasury stock(26) 
 (350) 
 
 (350)
Stock based compensation expense
 
 9,537
 
 
 9,537
Tax sharing with affiliate
 
 (1,424) 
 
 (1,424)
Net income
 
 
 
 766,466
 766,466
Other comprehensive income, net of taxes
 
 
 26,134
 
 26,134
Balance — December 31, 2016358,908
 $3,589
 $1,657,611
 $28,259
 $3,549,160
 $5,238,619
Cumulative-effect adjustment upon adoption of ASU 2016-09 (Note 1)

 
 1,439
 
 25,113
 26,552
Stock issued in connection with employee incentive compensation plans1,776
 18
 9,086
 
 
 9,104
Purchase of treasury stock(157) (2) (3,768) 
 
 (3,770)
Stock based compensation expense
 
 18,494
 
 
 18,494
Tax sharing with affiliate
 
 (1,304) 
 
 (1,304)
Dividends paid
 
 
 
 (10,803) (10,803)
Net income
 
 
 
 1,187,606
 1,187,606
Other comprehensive income, net of taxes
 
 
 16,003
 
 16,003
Balance — December 31, 2017360,527
 $3,605
 $1,681,558
 $44,262
 $4,751,076
 $6,480,501


See notes to audited consolidated financial statements.





SANTANDER CONSUMER USA HOLDINGS INC. AND SUBSIDIARIES
CONSOLIDATED STATEMENTS OF CASH FLOWS
(Dollar amountsDollars in thousands)
For the Year Ended December 31,
201920182017
Cash flows from operating activities:
Net income$994,370  $915,926  $1,172,807  
Adjustments to reconcile net income to net cash provided by operating activities
Derivative mark to market12,899  (6,298) (8,723) 
Provision for credit losses2,093,749  2,205,585  2,363,811  
Depreciation and amortization1,988,552  1,668,467  1,403,653  
Accretion of discount(70,046) (158,477) (246,038) 
Originations and purchases of receivables held for sale—  (1,852,628) (3,624,718) 
Proceeds from sales of and collections on receivables held for sale127,984  3,143,462  3,099,258  
Change in revolving personal loans, net(360,923) (371,716) (329,167) 
Investment losses, net406,687  401,638  366,439  
Stock-based compensation8,577  7,656  18,494  
Deferred tax expense324,166  267,486  (360,495) 
Changes in assets and liabilities:
Accrued interest receivable(1,210) 23,053  9,947  
Accounts receivable(1,886) 10,094  82,578  
Federal income tax and other taxes(3,004) (3,153) (7,262) 
Other assets(16,957) (44,842) (88,537) 
Accrued interest payable(3,184) 9,927  2,767  
Other liabilities16,097  27,515  50,700  
Due to/from affiliates17,362  1,174  35,832  
Net cash provided by operating activities5,533,233  6,244,869  3,941,346  
Cash flows from investing activities:  
Originations and purchases of portfolios, and disbursements on finance receivables held for investment(17,115,810) (15,707,694) (10,952,508) 
Collections on finance receivables held for investment12,312,080  10,683,915  10,113,377  
Proceeds from sale of loans held for investment—  —  135,577  
Leased vehicles purchased(8,573,425) (9,819,357) (6,007,775) 
Manufacturer incentives received801,966  1,111,421  888,532  
Proceeds from sale of leased vehicles3,426,687  3,327,649  2,274,238  
Change in revolving personal loans, net31,163  14,590  (18,761) 
Purchases of available-for-sale securities(85,098) —  —  
Proceeds from repayments and maturities of available-for-sale securities6,000  —  —  
Purchases of furniture and equipment(16,358) (10,394) (16,556) 
Sales of furniture and equipment364  86  722  
Upfront fee paid to FCA(60,000) —  —  
Other investing activities—  (16,004) (7,179) 
Net cash used in investing activities(9,272,431) (10,415,788) (3,590,333) 
Cash flows from financing activities:  
Proceeds from borrowings and other debt obligations, net of debt issuance costs —$8,725,000, $500,000, and $7,065,000 from affiliates, respectively46,381,994  45,538,130  41,369,032  
Payments on borrowings and other debt obligations - $(6,575,000), $0, and $(4,885,577) to affiliates, respectively(42,107,268) (41,845,857) (41,560,118) 
Proceeds from stock option exercises, gross4,501  10,289  15,104  
Shares repurchased(337,967) (182,560) —  
Dividends paid(291,459) (180,306) (10,803) 
Net cash provided by (used in) financing activities3,649,801  3,339,696  (186,785) 









 For the Year Ended December 31,
 2017 2016 2015
Cash flows from operating activities:     
Net income$1,187,606
 $766,466
 $824,040
Adjustments to reconcile net income to net cash provided by operating activities:     
Derivative mark to market(8,723) 169
 (1,650)
Provision for credit losses2,254,361
 2,468,200
 2,785,871
Depreciation and amortization1,403,653
 1,094,774
 821,782
Accretion of discount(246,038) (355,961) (362,573)
Originations and purchases of receivables held for sale(3,624,718) (4,019,155) (5,472,995)
Proceeds from sales of and repayments on receivables originated as held for sale3,099,258
 3,905,622
 4,662,778
Change in revolving unsecured consumer loans(329,167) (317,506) (107,947)
Investment losses, net366,439
 444,759
 95,214
Stock-based compensation18,494
 9,537
 10,686
Deferred tax expense (benefit)(355,789) 379,753
 427,283
Changes in assets and liabilities:     
Accrued interest receivable23,925
 5,358
 (93,089)
Accounts receivable(16,196) 5,315
 (8,587)
Federal income tax and other taxes(7,262) 175,075
 233,313
Other assets(88,537) (55,765) (20,628)
Accrued interest payable2,767
 9,559
 4,204
Other liabilities50,700
 (58,944) 59,736
Due to/from affiliates35,832
 15,861
 52,268
Net cash provided by operating activities3,766,605
 4,473,117
 3,909,706
Cash flows from investing activities: 
  
  
Originations of and disbursements on finance receivables held for investment(10,659,617) (12,333,767) (16,910,010)
Purchases of portfolios of finance receivables held for investment(292,891) (568,009) 
Collections on finance receivables held for investment10,186,369
 10,295,849
 10,178,209
Proceeds from sale of loans originated as held for investment135,577
 823,877
 2,187,328
Leased vehicles purchased(6,007,775) (5,596,639) (5,149,481)
Manufacturer incentives received888,532
 1,210,779
 979,183
Proceeds from sale of leased vehicles2,274,238
 1,548,186
 1,931,957
Change in revolving personal loans(18,761) (93,194) (438,785)
Purchases of furniture and equipment(16,556) (23,290) (18,798)
Proceeds from sales of furniture and equipment722
 1,844
 511
Change in restricted cash309,029
 (525,433) (466,497)
Other investing activities(7,179) (8,017) (8,829)
Net cash used in investing activities(3,208,312) (5,267,814) (7,715,212)
Cash flows from financing activities: 
  
  
Proceeds from notes payable related to secured structured financings — net of debt issuance costs14,625,565
 13,756,342
 15,232,692
Payments on notes payable related to secured structured financings(13,700,149) (12,941,849) (11,113,459)
Proceeds from unsecured notes payable7,065,000
 4,491,153
 6,150,000
Payments on unsecured notes payable(4,885,577) (4,076,571) (7,390,631)
Proceeds from notes payable19,678,467
 25,256,469
 27,379,570
Payments on notes payable(22,978,275) (25,557,686) (26,554,425)
Proceeds from stock option exercises, gross15,104
 8,126
 87,762
Repurchase of stock - employee tax withholding
 
 (267)
Dividends paid(10,803) 
 
Net cash provided by (used in) financing activities(190,668) 935,984
 3,791,242
Net increase (decrease) in cash and cash equivalents367,625
 141,287
 (14,264)
Cash — Beginning of year160,180
 18,893
 33,157
Cash — End of year$527,805
 $160,180
 $18,893
 
Noncash investing and financing transactions (Refer to Note 13)





SANTANDER CONSUMER USA HOLDINGS INC. AND SUBSIDIARIES
CONSOLIDATED STATEMENTS OF CASH FLOWS (Continued)
(Dollars in thousands)

For the Year Ended December 31,
 201920182017
Net increase (decrease) in cash and cash equivalents and restricted cash and cash equivalents(89,397) (831,223) 164,228  
Cash and cash equivalent and restricted cash and cash equivalents— Beginning of year2,250,484  3,081,707  2,917,479  
Cash and cash equivalents and restricted cash and cash equivalents — End of year$2,161,087  $2,250,484  $3,081,707  
Supplemental cash flow information:
      Cash and cash equivalents81,848  148,436  527,805  
      Restricted cash and cash equivalents2,079,239  2,102,048  2,553,902  
     Total cash and cash equivalents and restricted cash and cash equivalents$2,161,087  $2,250,484  $3,081,707  

See notes to audited consolidated financial statements.







SANTANDER CONSUMER USA HOLDINGS INC. AND SUBSIDIARIES
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
(Dollar amountsDollars in thousands, except per share data)amounts)



1.1.  Description of Business, Basis of Presentation, and Significant Accounting Policies and Practices

Santander Consumer USA Holdings Inc., a Delaware corporation (together with its subsidiaries, SC or the Company),The Company is the holding company for Santander Consumer USA Inc., anSC Illinois, corporation (SC Illinois), and its subsidiaries, a specialized consumer finance company focused on vehicle finance and third-party servicing.servicing and delivering service to dealers and customers across the full credit spectrum. The Company’s primary business is the indirect origination and securitizationservicing of retail installment contracts and leases, principally, through manufacturer-franchised dealers in connection with their sale of new and used vehicles to retail consumers.
In conjunction with a ten-year private label financing agreement (the Chrysler Agreement) with Fiat Chrysler Automobiles US LLC (FCA) that became effective May 1, 2013, Additionally, the Company offerssells consumer retail installment contracts through flow agreements and, when market conditions are favorable, it accesses the ABS market through securitizations of consumer retail installment contracts. SAF is our primary vehicle brand, and is available as a full spectrum of auto financing productsfinance option for automotive dealers across the United States.

Since May 2013, under the Chrysler Agreement with FCA, the Company has operated as FCA’s preferred provider for consumer loans, leases and dealer loans and provides services to FCA customers and dealers under the Chrysler CapitalCCAP brand. These products and services include consumer retail installment contracts and leases, as well as dealer loans for inventory, construction, real estate, working capital and revolving lines of credit. Retail installment contracts and vehicle leasesOn June 28, 2019, the Company entered into with FCA customers, as part ofan Amendment to the Chrysler Agreement represent a significant concentration of those portfolios and there is a risk thatwith FCA, which modified the Chrysler Agreement could beto, among other things, adjust certain performance metrics, exclusivity commitments and payment provisions. The Amendment also terminated prior to its expiration date. Termination of the Chrysler Agreement could result in a decrease inpreviously disclosed tolling agreement, dated July 11, 2018, between the amount of new retail installment contractsCompany and vehicle leases entered into with FCA customers.FCA.
The Company also originates vehicle loans through a web-based direct lending program, purchases vehicle retail installment contracts from other lenders, and services automobile and recreational and marine vehicle portfolios for other lenders. Additionally, the Company has other relationships through which it provides personal loans, private-label revolving lines and other consumer finance products.
As of December 31, 2017,2019, the Company was owned approximately 68.1%72.4% by Santander Holdings USA, Inc. (SHUSA),SHUSA, a subsidiary of Banco Santander, S.A. (Santander) and approximately 31.9%27.6% by other shareholders.
Basis of Presentation
The accompanying consolidated financial statements include the accounts of the Company and its subsidiaries, including certain Trusts, which are considered variable interest entities (VIEs).VIEs. The Company also consolidates other VIEs for which it was deemed to be the primary beneficiary. All intercompany balances and transactions have been eliminated in consolidation.
The preparation of financial statements in conformity with U.S. GAAP requires management to make estimates and assumptions that affect the reported amounts of assets and liabilities, and the disclosures of contingent assets and liabilities, as of the date of the financial statements and the amount of revenue and expenses during the reporting periods. Actual results could differ from those estimates and those differences may be material. These estimates include the determination of credit loss allowance, discount accretion, impairment, fair value, impairment, expected end-of-term lease residual values, values of repossessed assets, and income taxes. These estimates, although based on actual historical trends and modeling, may potentially show significant variances over time.

Business Segment Information
The Company has one1 reportable segment:segment, Consumer Finance, which includes the Company’s vehicle financial products and services, including retail installment contracts, vehicle leases, and dealer loans,Dealer Loans, as well as financial products and services related to motorcycles, recreational vehicles and marine vehicles. It also includes the Company’s personal loan and point-of-sale financing operations.

Accounting Policies


Finance Receivables
Finance receivables are comprised of retail installment contracts, individually acquired, purchased receivables - credit impaired, receivables from dealer, personal loans, and capitalfinance lease receivables. Finance receivables are classified as either held for sale or held for investment, depending on the Company’s intent and ability to hold the underlying contract for the foreseeable




foreseeable
future or until maturity or payoff. Most of the Company’s retail installment contracts held for investment are pledged under its warehouse facilities or securitization transactions.
Retail Installment Contracts
Retail installment contracts consist largely of nonprime automobile finance receivables, which are acquired individually from dealers at a nonrefundable discount from the contractual principal amount. Retail installment contracts also include receivables originated through a direct lending program and loan portfolios purchased from other lenders. Retail installment contracts acquired individually or originated directly are primarily classified as held for investment and carried at amortized cost, net of allowance for credit losses.
The Company has elected the fair value option for certain non-performing loans acquired through the exercise of a clean-up call. Accordingly, changes in the fair value of these finance receivables, which are based upon fair value estimates (Note 15), are reported in investment gains (losses), net, in the consolidated statements of income and comprehensive income.
Interest is accrued when earned in accordance with the terms of the retail installment contract. The accrual of interest is discontinued and reversed once a retail installment contract becomes more than 60 days past due, and is resumed and reinstated if a delinquent account subsequently becomes 60 days or less past due. For loans on nonaccrual status, interest income is recognized on a cash basis, however the Company continues to assess the recognition of cash received on those loans in order to identify whether certain of those loans should also be placed on a cost recovery basis. For TDR loans on nonaccrual status, the accrual of interest is resumed and reinstated if a delinquent account subsequently becomes 60 days or less past due. However, for TDR loans placed on cost recovery basis, the Company returns to accrual when a sustained period of repayment performance has been achieved (typically defined as six months), which were insignificant as of December 31, 2017.
Beginning January 1, 2017, based on observed TDR performance, the Company places certain additional TDRs on nonaccrual status when the Company believes repayment under the revised terms is not reasonably assured and at the latest, when the account becomes past due more than 60 days. The Company believes repayment under the revised terms is not reasonably assured for a retail installment contract that is already on nonaccrual (i.e., more than 60 days past due) and has received a modification or deferment that qualifies for a TDR event. In addition, any TDR that subsequently receives a third deferral is placed on nonaccrual status. Further, the Company has determined that certain of these loans should also be placed on a cost recovery basis.
The Company noted some deterioration in the performance of recent originations, particularly those loans originated in 2015, and addressed those trends with the introduction of more disciplined underwriting standards in late 2016. Based on this disciplined underwriting (among other things), the servicing practices for retail installment contracts originated after January 1, 2017 changed, such that there isconsiders an increase in the minimum payment requirements. Although these changes impact the measurement of customer delinquencies, the Company does not believe they have a significant impact on the amount or timing of the recognition of credit losses and allowance for loan losses. With respectaccount delinquent when an obligor fails to receivables originated by the Company through its “Chrysler Capital” channel, the required minimum payment ispay substantially all (defined as 90% of the scheduled payment. With respect to receivables originated by the Company or acquired by the Company from an unaffiliated third-party originator on or after January 1, 2017, the required minimum payment is 90%) of the scheduled payment whereas previousby the due date. Payments generally are applied to January 1, 2017 the required minimum payment was 50%interest first, then principal, then fees, regardless of the scheduled payment.a contract’s accrual status. The payment following the partial payment must be a full payment, or the account will move into delinquency status at that time. Payments generally are applied to interest first, then principal, then fees, regardless of a contract's accrual status.
The amortization of discounts, subvention payments from manufacturers, and other origination costs on retail installment contracts held for investment acquired individually, or through a direct lending program, are recognized as adjustments to the yield of the related contract using the effective interest method. The Company estimates future principal prepayments specific to pools of homogenous loans which are based on the vintage, credit quality at origination and term of the loan. Prepayments in our portfolio are sensitive to credit quality, with higher credit quality loans generally experiencing higher voluntary prepayment rates than lower credit quality loans. The impact of defaults is not considered in the prepayment rate; the prepayment rate only considers voluntary prepayments. The resulting prepayment rate specific to each pool is based on historical experience, and is used as an input in the calculation of the constant effective yield. Our estimated weighted average prepayment rates ranged from 6.1% to10.4%5.1% to 11.0% as of December 31, 2017,2019, and 6.0%5.7% to 10.5%10.8% as of December 31, 2016.2018.



Purchased Receivables Portfolios -
Receivables portfolios purchased from other lenders or pursuant to a repurchasedrepurchase obligation that are purchased at amounts less than the principal amount of those receivables, resulting in a discount to par, are accounted for in accordance with ASC 310-30, Loans and Debt Securities Acquired with Deteriorated Credit Quality, if the discount was attributable, at least in part, to the expectation that not all contractual cash flows will be received from borrowers, which did not exist at the origination of the loans. The excess of the estimated undiscounted principal, interest, and other cash flows expected to be collected over the initial investment in the acquired loans, or accretable yield, is accreted to interest income over the expected life of the loans using the effective interest rate method.
The nonaccretable difference is the excess between the contractually required payments and the amount of cash flows, considering the impact of prepayments, expected to be collected. The nonaccretable difference is not accreted into income.
Any deterioration in the performance of the purchased portfolios results in an incremental impairment. Improvements in performance of the purchased pools that significantly increase actual or expected cash flows result in first a reversal of previously recorded impairment and then in a transfer of the excess from nonaccretable difference to accretable yield, which will be recorded as finance income over the remaining life of the receivables.

Receivable portfolios purchased from other lenders are considered non-credit impaired loans if they either do not have evidence of credit quality deterioration or it was not probable that the Company would not collect all contractually required payments, which will be evaluated using a number of factors including the loan’s delinquency status, borrower’s credit status, and roll rates. Accordingly, these loans will be accounted for in accordance with ASC 310 - 20. Under ASC 310-20, the difference between the loan’s principal balance, at the time of purchase, and the fair value is recognized as an adjustment of yield over the life of the loan. All other policies related to interest income,




calculation of allowance for loan losses, and recognizing TDRs would be similar to retail installment contracts acquired individually and originated by the Company.
Personal Loans, Net
Personal loans, net, primarily consistconsists of both revolving and amortizing term finance receivables acquired individually under terms of the Company’s agreements with certain third parties who originate and continue to service the loans. Personal loans also include private-label revolving lines of credit originated through the Company’s relationship with a point-of-sale lending technology company. Certain of the revolving receivables were acquired at a discount.
Interest is accrued when earned in accordance with the terms of the contract. The accrual of interest on amortizing term receivables is discontinued and reversed once a receivable becomes past due more than 60 days, and is resumed and reinstated if a delinquent account subsequently becomes 60 days or less past due. The accrual of interest on revolving personal loans continues until the receivable becomes 180 days past due, at which point the principal amount and interest are charged off. The amortization of discounts is recognized on a straight-line basis over the estimated period over which the receivables held for investment, are expected to be outstanding.
Receivables from Dealers
Receivables from dealers include floorplan loansFloorplan Loans provided to dealerships to finance new and used vehicles for their inventory. Receivables from dealers also include real estate loans and working capital revolving lines of credit. Interest on these loans is accrued when earned in accordance with the agreement with the dealer.
Finance Receivables Held for Sale, Net
Finance receivables, which may include any of the receivables described above, that the Company does not have the intent and ability to hold for the foreseeable future or until maturity or payoff, including those previously designated as held for investment and subsequently identified for sale, are classified as held for sale, at origination or at the time a decision to sell is made. Finance receivables designated as held for sale are carried at the lower of cost or market, as determined on an aggregate basis. Cost, or recorded investment, includes deferred net origination fees and costs, premium or discounts, accrued interest, manufacturer subvention (if any) and any direct write-down of the investment. When loans are transferred from held for investment, if the recorded investment of a loan exceeds its market value at the time of initial designation as held for sale, the Company will recognize a direct write-down of therecords charge offs as per its charge off policy. Any excess of the recorded investment over market as a charge-off against the credit loss allowance.allowance is reversed through provision expense. Subsequent to the initial measurement of retail installment contracts and personal loans held for sale, market declines in the recorded investment, whether due to credit or market risk, are recorded through investment gains (losses), net of lower of cost or market adjustments.
Provision for Credit Losses
Provisions for credit losses are charged to operations in amounts sufficient to support the credit loss allowance in accordance with the Company'sCompany’s estimate. The Company estimates an allowance on individually acquired retail installment contracts and personal loans held for investment not classified as TDRs at a level considered adequate to cover expected net credit losses inherent in the recorded investment of that portfolio. Probable losses are estimated based on contractual delinquency status and historical loss experience, in addition to the Company’s judgment of estimates of the value of the underlying collateral, changes in the used vehicle value index, delinquency status,


historical collection rates and other information in order to make the necessary judgments as to probable loan losses. For loans classified as TDRs, impairment is generally measured based on the present value of expected future cash flows discounted at the original effective interest rate. For loans that are considered collateral-dependent, such as certain bankruptcy modifications, impairment is measured based on the fair value of the collateral, less its estimated cost to sell. Provisions for credit losses are also charged to operations for impairment on TDRs.
Retail installment contracts acquired individually are charged off against the allowance in the month in which the account becomes greater than 120 days contractually delinquent if the Company has not repossessed the related vehicle. The Company charges off accounts in repossession when the automobile is repossessed and legally available for disposition. A net charge-off represents the difference between the estimated sales proceeds and the Company'sCompany’s recorded investment in the related contract. Costs to sell the vehicle are presented in repossession expense. Accounts in repossession that have been charged off and are pending liquidation are removed from retail installment contracts and the related repossessed automobiles are included in other assets in the Company’s consolidated balance sheets.
Term and revolving personal loans are charged off against the allowance in the month in which the accounts become 120 days and 180 days contractually delinquent, respectively.
In addition to maintaining a general allowance based on risk ratings, receivables from dealers are evaluated individually for impairment with allowances established for receivables determined to be individually impaired. Receivables from dealers are charged off against these allowances at the time that the credit is considered uncollectable and of such little value that it does not warrant consideration as an active asset.
Troubled Debt Restructurings
A modification of finance receivable terms is considered a troubled debt restructuring (TDR) if the Company grants a concession it would not otherwise have considered to a borrower for economic or legal reasons related to the debtor's debtor’s




financial difficulties. The Company considers TDRs to include all individually acquired retail installment contracts or personal revolving loans that have been modified at least once, deferred for a period of 90 days or more, or deferred at least twice. Additionally, restructurings through bankruptcy proceedings are deemed to be TDRs. The purchased receivables portfolio - credit impaired, operating and capitalfinance leases, and loans held for sale are excluded from the scope of the applicable guidance, and none of the Company's personal term loans or dealer loansCompany’s Dealer Loans have been modified or deferred.
For TDRs, impairment is generally measured based on the difference between the recorded investment of the loan and the present value of the expected future cash flows of the loan. The loan may also be measured for impairment based on the fair value of the underlying collateral less costs to sell for loans that are collateral dependent. TDRs are evaluated for impairment individually or in aggregate for those loans with similar risk characteristics.
Leased Vehicles, Net (SC as Lessor)
Most vehicles for which the Company is the lessor are classified as operating leases, as they do not meet the accounting requirements to be classified as a capitalfinance lease. The net capitalized cost of each lease is recorded as an asset and depreciated on a straight-line basis over the contractual term of the lease to the expected residual value. The expected residual value and, accordingly, the monthly depreciation expense may change throughout the term of the lease. The Company estimates expected residual values using independent data sources and internal statistical models that take into consideration economic conditions, current auction results, the Company’s remarketing abilities, and manufacturer vehicle and marketing programs. Over the life of the lease, the Company evaluates the adequacy of the estimate of the residual value and may make adjustments to the depreciation rates to the extent the expected value of the vehicle at lease termination changes.
Lease payments due from customers are recorded as income until and unless a customer becomes more than 60 days delinquent, at which time the accrual of revenue is discontinued and reversed. The accrual is resumed and reinstated if a delinquent account subsequently becomes 60 days or less past due. Subvention payments from the manufacturer, down payments from the customer, and initial direct costs incurred in connection with originating the lease are treated as a reduction to the cost basis of the underlying lease asset and are amortized on a straight-line basis over the contractual term of the lease. The amortization of manufacturer subvention payments is reflected as a reduction to depreciation expense over the life of the contract.
The Company periodically evaluates its investment in operating leases for impairment if circumstances, such as a systemic and material decline in used vehicle values, indicates that an impairment may exist. These circumstances could include, for example, shocks to oil and gas prices (which may have a pronounced impact on certain models of vehicles) or pervasive manufacturer defects (which may systemically affect the value of a particular vehicle brand or


model). Impairment is determined to exist if fair value of the leased asset is less than carrying value and it is determined that the net carrying value is not recoverable. The net carrying value of a leased asset is not recoverable if it exceeds the sum of the undiscounted expected future cash flows expected to result from the lease payments and the estimated residual value upon eventual disposition. If our operating lease assets are considered to be impaired, the impairment is measured as the amount by which the carrying amount of the assets exceeds the fair value as estimated by discounted cash flows. NoNaN impairment was recognized in 2017, 2016,2019, 2018, or 2015.2017.
CapitalFinance Lease Receivables, net (SC as Lessor)
Leases classified as capitalfinance leases are accounted for as direct financing leases. Minimum lease payments plus the estimated residual value of the leased vehicle are recorded as the gross investment. The difference between the gross investment and the cost of the leased vehicle is recorded as unearned income. Direct financing leases are reported at the aggregate of gross investments, net of unearned income and allowance for lease losses. Income for direct financing leases is recognized using the effective interest method, which provides a constant periodic rate of return on the outstanding investment on the lease.
Fees, commissions, and other
Fees, commissions, and other primarily include late fees, miscellaneous, and other income, and are generally recorded when there is no doubt as to the collectability of the related receivable.
Repossessed Vehicles and Repossession Expense
Repossessed vehicles represent vehicles the Company has repossessed due to the borrowers’ default on the payment terms of the retail installment contracts, loans or leases. The Company generally begins repossession activity once a customer has reached 60 days past due. The customer has an opportunity to redeem the repossessed vehicle by paying




all outstanding balances, including finance charges and fees. Any vehicles not redeemed are sold at auction. The Company records the vehicles currently in its inventory at the lower of cost or estimated fair value, net of estimated costs to sell (See Notes 9 and 15).
Repossession expense includes the costs to repossess and sell vehicles obtained due to borrower default. These costs include transportation, storage, rekeying, condition reports, legal fees, the fees paid to repossession agents and auction fees.
Sales of Finance Receivables and Leases
The Company transfers retail installment contracts into newly formed Trusts, which then issue one or more classes of notes payable backed by the retail installment contracts.
The Company’s continuing involvement with the credit facilities and Trusts are in the form of servicing loans held by the special purpose entities (SPEs) and, generally, through holding a residual interest in the SPE. These transactions are structured without recourse. The Trusts are considered VIEs under U.S. GAAP and are consolidated when the Company has: (a) power over the significant activities of the entity and (b) an obligation to absorb losses or the right to receive benefits from the VIE which are potentially significant to the VIE.
The Company has power over the significant activities of those Trusts as servicer of the financial assets held in the Trust. Servicing fees are not considered significant variable interests in the Trusts; however, when the Company also retains a residual interest in the Trust, either in the form of a debt security or equity interest, the Company has an obligation to absorb losses or the right to receive benefits that are potentially significant to the SPE. Accordingly,For all VIEs in which the Company is involved, the Company assesses whether it is the primary beneficiary of the VIE on an ongoing basis. In circumstances where the Company have both the power to direct the activities that most significantly impact the VIEs performance and the obligation to absorb losses or the right to receive benefits of the VIE that could be significant, the Company would conclude that it is the primary beneficiary of the VIE, and accordingly, these Trusts are consolidated within the consolidated financial statements, and the associated retail installment contracts, borrowings under credit facilities and securitization notes payable remain on the consolidated balance sheets. Securitizations involving Trusts in which
In situations where the Company is not deemed to be the primary beneficiary of the VIE, the Company does not retain a residual interest or any other debt or equityconsolidate the VIE and only recognizes its interests in the VIE. These securitizations involving Trusts are treated as sales of the associated retail installment contracts.
While these Trusts are included in the consolidated financial statements, these Trusts are separate legal entities; thus, the finance receivables and other assets sold to these Trusts are legally owned by these Trusts, are available only to satisfy the notes payable related to the securitized retail installment contracts, and are not available to the Company'sCompany’s creditors or other subsidiaries.
The Company also sells retail installment contracts and leases to VIEs or directly to third parties, which the Company may determine meet sale accounting treatment in accordance with the applicable guidance. Due to the nature, purpose,


and activity of these transactions, the Company either does not hold potentially significant variable interests or is not the primary beneficiary as a result of the Company'sCompany’s limited further involvement with the financial assets. The transferred financial assets are removed from the Company'sCompany’s consolidated balance sheets at the time the sale is completed. The Company generally remains the servicer of the financial assets and receives servicing fees. The Company also recognizes a gain or loss for the difference between the fair value, as measured based on sales proceeds plus (or minus) the value of any servicing asset (or liability) retained and carrying value of the assets sold.
Cash and Cash Equivalents
The Company considers all highly liquid investments with original maturities of three months or less to be cash equivalents. The Company has maintained balances in various operating and money market accounts in excess of federally insured limits.
Restricted Cash
Cash deposited to support securitization transactions, lockbox collections, and the related required reserve accounts is recorded in the Company’s consolidated balance sheet as restricted cash. Excess cash flows generated by the securitization trusts are added to the restricted cash reserve account, creating additional over-collateralization until the contractual securitization requirement has been reached. Once the targeted reserve requirement is satisfied, additional




excess cash flows generated by the Trusts are released to the Company as distributions from the Trusts. Lockbox collections are added to restricted cash and released when transferred to the appropriate warehouse facility or Trust.
The Company has several limited guarantees with Santander that provide explicit performance guarantees on certain servicer obligations related to the Company’s warehouse facilities and certain securitizations. As a result of those guarantees, the Company was permitted to commingle funds received on contracts that have been included in the securitizations and certain warehouse facilities, and retain and remit cash to the respective collection accounts once a month prior to the distribution dates.
Income Taxes
Income tax expense consists of income taxes currently payable and deferred income taxes computed using the asset and liability method. Under the asset and liability method, deferred tax assets and liabilities are recognized for the future tax consequences attributable to differences between the financial statement carrying amounts of existing assets and liabilities and their respective tax basis. The deferred tax asset is subject to reduction by a valuation allowance in certain circumstances. This valuation allowance is recognized if it is more likely than not that some portion or all of the deferred tax asset will not be realized based on a review of available evidence. Deferred tax assets and liabilities are measured using enacted tax rates expected to apply to taxable income in the years in which those temporary differences are expected to be recovered or settled. The effect on deferred tax assets and liabilities of a change in tax rates is recognized in income in the period that includes the enactment date.
The Company records the benefit of uncertain tax positions in the consolidated financial statements when such positions (1) meet a more-likely-than-not threshold, (2) are settled through negotiation or litigation, or (3) the statute of limitations for the taxing authority to examine the position has expired. Tax benefits associated with an uncertain tax position are derecognized in the period in which the more-likely-than-not recognition threshold is no longer satisfied.
Furniture and Equipment
Furniture and equipment are stated at cost, less accumulated depreciation and amortization. Depreciation is computed using the straight-line method over the estimated useful lives of the respective assets, which range from three to ten years. Leasehold improvements are amortized over the shorter of the lease term or the estimated useful lives of the improvements. Depreciation and amortization on furniture and equipment for the years ended December 31, 2019, 2018 and 2017 2016,totaled $17,050, $18,785, and 2015 totaled $17,682, $16,357, and $16,111, respectively. Expenditures for major renewals and betterments are capitalized. Repairs and maintenance expenditures are charged to operations as incurred.
Operating Leases (SC as Lessee)
Operating lease ROU assets and liabilities are recognized based on the present value of lease payments over the lease term. As most of our leases do not provide an implicit rate, we use our incremental borrowing rate for a collateralized borrowing based on the duration of the lease term in determining the present value of lease payments. The lease term includes options to extend or terminate a lease when the Company considers it reasonably certain that such options will be exercised. The operating lease ROU asset also includes any lease payments made and excludes lease incentives. The depreciable life of assets and leasehold improvements are limited by the expected lease term, unless there is a transfer of title or purchase option reasonably certain of exercise. Lease expense for operating lease is recognized on a straight-line basis over the lease term.
Goodwill and Intangibles
Goodwill represents the excess of consideration paid over fair value of net assets acquired in business combinations. Intangibles represent intangible assets purchased or acquired through business combinations, including trade names and software development costs. Intangibles are amortized over their estimated useful lives. The Company tests goodwill for impairment annually in accordance with the provisions of ASC 350, Intangibles-Goodwill and Other.


Derivative Financial Instruments
Derivative financial instruments are recognized as either assets or liabilities in the consolidated balance sheets at fair value. The accounting for changes in the fair value of each derivative financial instrument depends on whether it has been designated and qualifies as a hedge for accounting purposes, as well as the type of hedging relationship identified. The Company does not use derivative instruments for trading or speculative purposes.
Interest Rate Swap Agreements — The Company uses interest rate swaps to hedge the variability of cash flows on securities issued by securitization Trusts and borrowings under the Company’s warehouse facilities. Certain interest rate swap agreements are designated and qualify as cash flow hedges, and are highly effective in reducing exposure to interest rate risk from both an accounting and an economic perspective.
At hedge inception and at least quarterly, the interest rate swap agreements designated as accounting hedges are assessed to determine their effectiveness in offsetting changes in the cash flows of the hedged items and whether those interest rate swap agreements may be expected to remain highly effective in future periods.




The Company uses the hypothetical derivative method to assess hedge effectiveness of cash flow hedges on a prospective and retrospective basis. At December 31, 2017,2019, all of the Company’s interest rate swap agreements designated as cash flow hedges are deemed to be effective hedges for accounting purposes. The Company uses the hypothetical derivative method to measure the amount of ineffectiveness and a net earnings impact occurs when the cumulative change in the value of a derivative, as adjusted, differs from the cumulative change in value of the perfect hypothetical derivative. The excess change in value (the ineffectiveness) is recognized in interest expense on the consolidated statements of income and comprehensive income.
The effective portion of the changes in the fair value of the interest rate swaps qualifying as cash flow hedges isare included as a component of other comprehensive loss,income(loss), net of estimated income taxes, as an unrealized gain or loss on cash flow hedges. These unrealized gains or losses are recognized as adjustments to income over the same period in which cash flows from the related hedged item affect earnings. The Company discontinues hedge accounting prospectively when it is determined that an interest rate swap agreement has ceased to be effective as an accounting hedge or if the underlying hedged cash flow is no longer probable of occurring.
The Company has also entered into interest rate swap agreements related to its securitization trusts and warehouse facilities that are not designated as hedges. These agreements are intended to reduce the risk of interest rate fluctuations. For the interest rate swap agreements not designated as hedges, any gains or losses are included in the Company’s earnings as a component of operatinginterest expense.
Interest Rate Cap Agreements — The Company purchases interest rate cap agreements to limit floating rate exposures on securities issued in credit facilities. As part of the interest rate risk management strategy, and when economically feasible, the Company may simultaneously sell a corresponding written option to offset the premium paid to purchase the interest rate cap agreement and thus retain the interest rate risk. Because these instruments entered into directly by the Company or through SPEs are not designated for hedge accounting, changes in the fair value of interest rate cap agreements purchased by the SPEs and written option sold by the Company are recorded in operatinginterest expenses on the consolidated statements of income and comprehensive income.
Warrants — The Company is the holder of a warrant that gives it the right, if certain vesting conditions are satisfied, to purchase additional shares in a company in which it has a cost method investment. This warrant would allow the Company to increase its ownership to approximately 22% in the investee company.
Stock-Based Compensation
The Company measures the compensation cost of stock-based awards using the estimated fair value of those awards on the grant date, and recognizes the cost as expense over the vesting period of the awards (see Note 16).
Earnings per Share
Basic earnings per share is computed by dividing income available to common stockholders by the weighted average number of common shares outstanding for the period. Diluted earnings per share reflects the potential dilution that could occur if securities or other contracts to issue common stock were exercised. It is computed after giving consideration to the weighted average dilutive effect of the Company’s stock options and restricted stock grants. Because the Company has issued participating securities in the form of unvested restricted stock that has dividend rights, the Company applies the two-class method when computing earnings per share.



Recently Adopted Accounting Standards
TheSince January 1, 2019, the Company adopted the following Financial Accounting Standards Board (FASB) Accounting Standards Updates (ASUs):FASB ASUs:
In February 2016, the FASB issued ASU 2016-09, Compensation - Stock Compensation (Topic 718)2016-02, Leases. This newThe primary effect of the ASU is to replace the existing accounting requirements for operating leases for lessees. Lessee accounting requirements for finance leases and lessor accounting requirements for operating leases and sales type and direct financing leases (sales-type and direct financing leases were both previously referred to as capital leases) are largely unchanged. The Company adopted this standard using the modified retrospective method and utilized the optional transition method under which we continue to apply the legacy guidance simplifies certain aspects related to income taxes, the Statement of Cash Flows (SCF), and forfeitures when accounting for share-based payment transactions. ASU 2016-09 eliminates the requirement to recognize excess tax benefits in APIC pools, and instead requires companies to record all excess tax benefits and deficiencies at settlement, vesting or expirationASC 840, Leases, including its disclosure requirements, in the income statement as provision for income taxes. Atcomparative period presented.
For all our operating leases (primarily our office space/facility leases), where the Company is a lessee, adoption of ASU 2016-09the new standard resulted in recognizing on January 1, 2017,our balance sheet, a right-of-use (“ROU”) asset of $67,300, a reduction of accounts payable and accrued expenses of $24,100 relating to straight-line rent accruals and unamortized tenant improvement allowances, and a lease liability of $91,400. The right-of-use-asset and lease liability will be derecognized in a manner that effectively yields a straight-line lease expense over the cumulative-effect for previously unrecognized excess tax benefits totaled $26,552 net of tax, and was recognized, as an increase, through an adjustment in beginning retained earnings. The Company recorded excess tax deficiency, net of tax of $796 in the provision for income taxes rather than as a decrease to additional paid-in capital for the year ended December 31, 2017, on a prospective basis. All excess tax benefits along with other income tax cash flows are now being classified as operating activities rather than financing activities in the SCF on a prospective basis.
lease term. In addition, the Company changed its accounting policywill no longer capitalize certain initial direct costs in connection with lease originations where it is the lessor.
Further, we elected the package of practical expedients permitted under the transition guidance within the new standard, which among other things, allowed us to carry forward the historical lease classification. We elected not to (a) use the hindsight practical expedient to determine the lease term for existing leases; and (b) recognize a lease liability and associated ROU asset for short term leases if such lease meet the definition




under ASC 842. We chose not to elect the practical expedient to not separate non-lease components from lease components. The standard did not have a material impact on forfeitures from previously recognizing forfeitures based on estimatingour consolidated statement of income or consolidated statement of cash flows.
In August 2018, the number of awards expected to be forfeited to electing to recognize forfeiture of awards as they occur to simplify the accountingFASB issued ASU 2018-15, Intangibles-Goodwill and Other-Internal-Use Software (Subtopic 350-40): Customer’s Accounting for forfeitures. This resultedImplementation Costs Incurred in a cumulative adjustment, asCloud Computing Arrangement That Is a decreaseService Contract. This ASU aligns the requirements for capitalizing implementation costs incurred in a hosting arrangement that is a service contract with the requirements for capitalizing implementation costs incurred to beginning retained earnings of $1,439.
ASU 2017-04, Intangibles - Goodwill and Other (Topic 350): Simplifying the Test for Goodwill Impairment. This new guidance removes Step 2 of the goodwill impairment test, which requires a hypothetical purchase price allocation. The guidance provides that a goodwill impairment is the amount by which a reporting unit’s carrying value exceeds its fair value, not to exceed the carrying amount of goodwill. All other goodwill impairment guidance remains largely unchanged. The same one-step impairment test will be applied to goodwill at all reporting units.develop or obtain internal-use software. The Company early adopted this ASU as of Octoberstandard effective January 1, 2017. The adoption of this ASU2019 and it did not have a material impact on the Company’s business, financial position or results of operations or cash flows.operations.

The adoption of the following ASUs did not have material impact on the Company's financial position, results of operations or cash flows.
ASU 2016-05, Derivatives and Hedging (Topic 815): Effect of Derivative Contract Novations on Existing Hedge Accounting Relationships.
ASU 2016-06, Derivatives and Hedging (Topic 815): Contingent Put and Call Options in Debt Instruments.
ASU 2016-07, Investments-Equity Method and Joint Ventures (Topic 323).
ASU 2016-17, Consolidation (Topic 810), Interest Held Through Related Parties That Are Under Common Control.
Recent Accounting Pronouncements

In May 2014, the FASB issued ASU 2014-09, Revenue from Contracts with Customers (Topic 606). This ASU, as amended, requires an entity to recognize revenue for the transfer of promised goods or services to customers in an amount that reflects the consideration to which the entity expects to be entitled in exchange for those goods or services. The amendment includes a five-step process to assist an entity in achieving the main principle(s) of revenue recognition under ASC 606. The amended standard is effective for the Company for the annual reporting periods (including interim reporting periods within those periods) beginning after December 15, 2017. It should be applied retrospectively to each prior reporting period presented or as a cumulative effect adjustment as of the date of adoption.

Because the ASU does not apply to revenue associated with leases and financial instruments (including loans and securities), this ASU will not have a material impact on the elements of its Consolidated Statements of Income most closely associated with leases and financial instruments (such as interest income, interest expense and investment gain and losses) as well as other revenue streams that are not material in nature. The Company will adopt this ASU in the first quarter of 2018 using a modified retrospective approach with a cumulative-effect adjustment to opening retained earnings. The Company does not anticipate having any adjustments to the opening retained earnings as of January 1, 2018. The Company is also in the process of developing additional quantitative and qualitative disclosures that are required for 2018 SEC filings.



In February 2016, the FASB issued ASU 2016-02, Leases, which will, among other impacts, change the criteria under which leases are identified and accounted for as on- or off-balance sheet. The guidance will be effective for the fiscal year beginning after December 15, 2018, including interim periods within that year. Once effective, the new guidance must be applied for all periods presented. The Company is in the process of reviewing its existing property and equipment lease contracts as well as service contracts that may include embedded lease. Upon adoption, the Company will gross up its balance sheet by the present value of future minimum lease payments for these operating leases. The Company does not intend to early adopt this ASU.

In June 2016, the FASB issued ASU 2016-13, Financial Instruments-Credit Losses, which changes the criteria under which credit losses are measured. The amendment introduces a new credit reserving model known as the Current Expected Credit Loss (CECL) model, which replaces the incurred loss impairment methodology in current U.S. GAAP with a methodology that reflects expected credit losses and requires consideration of a broader range of reasonable and supportable information to establish credit loss estimates. The guidance will be effective for the fiscal year beginning after December 15, 2019, including interim periods within that year. The Company does not intend to adopt the new standard early and is currently evaluating the impact the new guidance will have on its financial position, results of operations and cash flows; however, it is expected that the new CECL model will alter the assumptions used in calculating the Company's credit losses, given the change to estimated losses for the estimated life of the financial asset, and will likely result in material changes to the Company’s credit and capital reserves.

In November 2016, the FASB issued ASU 2016-18, Statement of Cash Flows (Topic 230): Restricted Cash     (A consensus of the FASB Emerging Issues Task Force), which requires that the statement of cash flows include restricted cash in the beginning and end-of-period total amounts shown on the statement of cash flows and that the statement of cash flows explain changes in restricted cash during the period. The guidance will be effective for the Company for annual periods beginning after December 15, 2017, including interim periods within those fiscal years. Early adoption is permitted, however, adjustments should be reflected as of the beginning of the fiscal year that includes that interim period. The amendments will not impact financial results, but will result in a change in the presentation of restricted cash and restricted cash equivalents within the statement of cash flows. The Company currently plans to adopt these amendments on January 1, 2018, and expect to use the retrospective approach as required.

In August 2017, the FASB issued ASU 2017-12, Derivatives and Hedging: Targeted Improvements to Accounting for Hedging Activities. The new guidance amends the hedge accounting model to enable entities to more accurately reflect their risk management activities in the financial statements. The amendments expand an entity’s ability to hedge nonfinancial and financial risk components and reduce complexity in hedges of interest rate risk. The guidance eliminates the requirement to separately measure and report hedge ineffectiveness and generally requires the entire change in the fair value of a hedging instrument to be presented in the same income statement line in which the earnings effect of the hedged item is reported. The new guidance is effective for public business entities for fiscal years beginning after December 15, 2018, with early adoption, including adoption in an interim period, permitted. The Company plans to early adopt this standard in 2018 and does not expect to have a material impact on opening balance of retained earnings for cumulative-effect adjustment related to eliminating the separate measurement of ineffectiveness.

In February 2018, the FASB issued ASU 2018-02, Reclassification of Certain Tax Effects from Accumulated Other Comprehensive Income. The amendments in this ASU allow a reclassification from accumulated other comprehensive income to retained earnings for stranded tax effects resulting from the Tax Cuts and Jobs Act. The amendments in this ASU are effective for all entities for fiscal years beginning after December 15, 2018, and interim periods within those fiscal years. Early adoption is permitted, including adoption in any interim period, for public business entities for reporting periods for which financial statements have not yet been issued. The Company has $6,100 stranded income tax benefits as of December 31, 2017. The Company has decided to not early adopt this ASU in 2017.

In addition to those described in detail above, the Company is also in the process of evaluating the following ASUs and does not expect them to have a material impact on the Company's business, financial position or results of operations or disclosures:operations.
ASU 2016-01, Financial Instruments - Overall (Subtopic 825-10): Recognition and Measurement of Financial Assets and Financial Liabilities.
ASU 2016-15, Statement of Cash Flows (Topic 230), Classification of Certain Cash Receipts and Cash Payments.
ASU 2016-16, Income Taxes (Topic 740), Intra-Entity Transfers of Assets Other Than Inventory.


ASU 2017-01, Business Combinations (Topic 805): Clarifying the Definition of a Business.
ASU 2017-05, Other Income - Gains and Losses from the Derecognition of Nonfinancial Assets (Subtopic 610-20): Clarifying the Scope of Asset Derecognition Guidance and Accounting for Partial Sales of Nonfinancial Assets
ASU 2017-06, Plan Accounting: Defined Benefit Pension Plans (Topic 960), Defined Contribution Pension Plans (Topic 962), Health and Welfare Benefit Plans (Topic 965): Employee Benefit Plan Master Trust Reporting (a consensus of the Emerging Issues Task Force)
ASU 2017-07, Compensation - Retirement Benefits (Topic 715): Improving the Presentation of Net Periodic Pension Cost and Net Periodic Postretirement Benefit Cost
ASU 2017-08, Receivables - Nonrefundable Fees and Other Costs (Subtopic 310-20): Premium Amortization on Purchased Callable Debt Securities
ASU 2017-09, Compensation-Stock Compensation (Topic 718): Scope of Modification Accounting.
ASU 2017-11, Earnings Per Share (Topic 260); Distinguishing Liabilities from Equity (Topic 480); Derivatives and Hedging (Topic 815): (Part I) Accounting for Certain Financial Instruments with Down Round Features, (Part II) Replacement of the Indefinite Deferral for Mandatorily Redeemable Financial Instruments of Certain Nonpublic Entities and Certain Mandatorily Redeemable Noncontrolling Interests with a Scope Exception.Exception
ASU 2018-07, Compensation - Stock Compensation (Topic 718): Improvements to Nonemployee Share-Based Payment Accounting
ASU 2018-16, Derivatives and Hedging (Topic 815), Inclusion of the Secured Overnight Financing Rate (SOFR) Overnight Index Swap (OIS) Rate as a Benchmark Interest Rate for Hedge Accounting Purposes.
ASU 2018-09, Codification Improvements
Recently Issued Accounting Pronouncements

In June 2016, the FASB issued ASU 2016-13, Financial Instruments - Credit Losses (Topic 326), Measurement of Credit Losses on Financial Instruments. This guidance significantly changes how entities will measure credit losses for most financial assets and certain other instruments that measured at amortized cost. The amendment introduces a new credit reserving framework known as "Current Expected Credit Loss" (“CECL”), which replaces the incurred loss impairment framework in current GAAP with one that reflects expected credit losses over the full expected life of financial assets and commitments, and requires consideration of a broader range of reasonable and supportable information, including estimation of future expected changes in macroeconomic conditions. Additionally, the standard changes the accounting framework for purchased credit deteriorated HTM debt securities and loans, and dictates measurement of AFS debt securities using an allowance instead of reducing the carrying amount as it is under the current OTTI framework. The Company adopted the new guidance on January 1, 2020.
The Company established a cross-functional working group for implementation of this standard. Generally our implementation process included data sourcing and validation, development and validation of loss forecasting methodologies and models, including determining the length of the reasonable and supportable forecast period and selecting macroeconomic forecasting methodologies to comply with the new guidance, updating the design of our established governance, financial reporting, and internal control over financial reporting frameworks, and updating accounting policies and procedures. The status of our implementation was periodically presented to the Audit Committee and the Risk Committee. The Company completed multiple parallel model runs to test and refine its current expected credit loss models to satisfy the requirements of the new standard.
The adoption of this standard resulted in the increase in the allowance for credit losses ("ACL") for loans of approximately $2 billion and a decrease to opening retained earnings, net of income taxes, at January 1, 2020. The estimated increase is based on forecasts of expected future economic conditions and is primarily driven by the fact that the allowance will cover expected credit losses over the full expected life of the loan portfolios. The standard did not have a material impact on the Company's other financial instruments.




In August 2018, the FASB issued ASU 2018-13, Fair Value Measurement (Topic 820): Disclosure Framework- Changes to the Disclosure Requirements for Fair Value Measurement, which modifies the disclosure requirements on fair value measurements. The ASU removes the requirement to disclose: the amount of and reasons for transfers between Level 1 and Level 2 of the fair value hierarchy; the policy for timing of transfers between levels; and the valuation processes for Level 3 fair value measurements. The ASU requires disclosure of changes in unrealized gains and losses for the period included in other comprehensive income (loss) for recurring Level 3 fair value measurements held at the end of the reporting period and the range and weighted average of significant unobservable inputs used to develop Level 3 fair value measurements. The Company adopted the new guidance effective January 1, 2020 and it did not have a material impact on the Company’s business, financial position or results of operations.
2.Finance Receivables

In addition to those described in detail above, the Company evaluated the ASU 2018-17, Consolidation (Topic 10): Targeted Improvements to Related Party Guidance for Variable Interest Entities, and it did not have a material impact on the Company’s business, financial position, results of operations or disclosures.

2. Finance Receivables
Held For Investment
Finance receivables held for investment, net is comprised of the following at December 31, 20172019 and 2016:2018:
 December 31, 2017 December 31, 2016
Retail installment contracts acquired individually (a)$22,362,509
 $23,219,724
Purchased receivables27,839
 158,264
Receivables from dealers15,623
 68,707
Personal loans4,459
 12,272
Capital lease receivables (Note 3)17,339
 22,034
Finance receivables held for investment, net

$22,427,769
 $23,481,001
December 31, 2019December 31, 2018
Retail installment contracts (a)$27,719,221  $25,065,511  
Purchased receivables - credit impaired12,177  19,235  
Receivables from dealers12,536  14,557  
Personal loans (b)—  2,014  
Finance lease receivables (Note 3)23,085  16,137  
Finance receivables held for investment, net$27,767,019  $25,117,454  
(a) The Company has elected the fair value option for certain retail installment contracts reported in finance receivables held for investment, net. As of December 31, 20172019 and December 31, 2016, $22,1242018, $22,353 and $24,495$13,509 of loans were recorded at fair value, respectively (Note 15).

(b) The remaining balance of personal loans, held for investment, was charged off during the quarter ended June 30, 2019.
The Company'sCompany’s held for investment portfolio of retail installment contracts, acquired individually, receivables from dealers, and personal loans is comprised of the following at December 31, 20172019 and 2016:2018:
December 31, 2019
Retail Installment ContractsReceivables from
Dealers
Non-TDR  TDR  
Unpaid principal balance$26,895,551  $3,859,040  $12,668  
Credit loss allowance - specific—  (914,718) —  
Credit loss allowance - collective(2,123,878) —  (132) 
Discount(67,484) (17,167) —  
Capitalized origination costs and fees84,961  2,916  —  
Net carrying balance$24,789,150  $2,930,071  $12,536  
Allowance as a percentage of unpaid principal balance7.9 %23.7 %1.0 %
Allowance and discount as a percentage of unpaid principal balance8.1 %24.1 %1.0 %





December 31, 2017December 31, 2018
Retail Installment Contracts Acquired Individually Receivables from
Dealers
 Personal LoansRetail Installment ContractsReceivables from
Dealers
Personal Loans
Non- TDR TDR  Non-TDR  TDR  
Unpaid principal balance$19,681,394
 $6,261,894
 $15,787
 $6,887
Unpaid principal balance$23,054,157  $5,378,603  $14,710  $2,637  
Credit loss allowance - specific
 (1,731,320) 
 (2,565)Credit loss allowance - specific—  (1,416,743) —  —  
Credit loss allowance - collective(1,529,815) 
 (164) 
Credit loss allowance - collective(1,819,360) —  (153) $(761) 
Discount(309,191) (74,832) 
 (1)Discount  (172,659) (40,333) —  —  
Capitalized origination costs and fees58,638
 5,741
6

 138
Capitalized origination costs and fees  77,398  4,448  —  138  
Net carrying balance$17,901,026
 $4,461,483
 $15,623
 $4,459
Net carrying balance  $21,139,536  $3,925,975  $14,557  $2,014  
Allowance as a percentage of unpaid principal balanceAllowance as a percentage of unpaid principal balance7.9 %26.3 %1.0 %28.9 %
Allowance and discount as a percentage of unpaid principal balanceAllowance and discount as a percentage of unpaid principal balance8.6 %27.1 %1.0 %28.9 %


 December 31, 2016
 Retail Installment Contracts Acquired Individually Receivables from
Dealers
 Personal Loans (a)
 Non-TDR TDR  
Unpaid principal balance$21,528,406
 $5,599,567
 $69,431
 $19,361
Credit loss allowance - specific
 (1,611,295) 
 
Credit loss allowance - collective(1,799,760) 
 (724) 
Discount(467,757) (91,359) 
 (7,721)
Capitalized origination costs and fees56,704
 5,218
 
 632
Net carrying balance$19,317,593
 $3,902,131
 $68,707
 $12,272
(a) As of December 31, 2016, there were lower of cost or market adjustments of $7,521 included in the discount on personal loans.




Retail installment contracts
Retail installment contracts are collateralized by vehicle titles, and the Company has the right to repossess the vehicle in the event the consumer defaults on the payment terms of the contract. Most of the Company’s retail installment contracts held for investment are pledged against warehouse facilitieslines or securitization bonds (Note 6). Most of the borrowers on the Company’s retail installment contracts held for investment are retail consumers; however, $641,003$741,592 and $848,918$537,922 of the unpaid principal balance represented fleet contracts with commercial borrowers as of December 31, 20172019 and 2016,2018, respectively.
During the years ended December 31, 20172019 and 2016,2018, the Company originated $6,713,239(including the SBNA originations program) $12,762,677 and $8,050,653,$7,927,597, respectively, in Chrysler CapitalCCAP loans which represented 47%56% and 49%46%, respectively, of the Company's total retail installment contract originations. Additionally, duringoriginations (including the years ended December 31, 2017 and 2016, the Company originated $5,987,648 and $5,584,149, respectively, in Chrysler Capital leases. As of December 31, 2017 and 2016, the Company's auto retail installment contract portfolio consisted of $8,234,653 and $7,365,444, respectively, of Chrysler loans which represents 37% and 32%, respectively, of the Company's auto retail installment contract portfolio. Retail installment contracts and vehicle leases entered into with FCA customers, as part of the Chrysler Agreement, represent a significant concentration of those portfolios and there is a risk that the Chrysler Agreement could be terminated prior to its expiration date. Termination of the Chrysler Agreement could result in a decrease in the amount of new retail installment contracts and vehicle leases entered into with FCA customers.SBNA originations program).
As of December 31, 2017,2019, borrowers on the Company’s retail installment contracts held for investment are located in Texas (16%(17%), Florida (12%(11%), California (9%), Georgia (6%) and other states each individually representing less than 5% of the Company’s total.total portfolio.
Purchased receivables


A.Purchased receivables portfolios - credit impaired, accounted under ASC 310-30

Purchased receivables portfolios - credit impaired, which were acquired with deteriorated credit quality, is comprised of the following at December 31, 20172019 and 2016:2018:
 December 31, 2017 December 31, 2016
Outstanding balance$43,474
 $231,360
Outstanding recorded investment, net of impairment28,069
 159,451
During the year ended December 31, 2017, the Company sold receivables previously acquired with deteriorated credit quality to SBNA (Note 12). Carrying value of the receivables at the date of sale was $99,301. No such sales occurred during the years ended December 31, 2016 and 2015.

December 31, 2019December 31, 2018
Outstanding balance$21,542  $30,631  
Outstanding recorded investment, net of impairment12,272  19,390  
Changes in accretable yield on the Company’s purchased receivables portfolios - credit impaired for the periods indicated iswere as follows:


For the Year Ended December 31,
For the Year Ended December 31,
2017 2016 2015 201920182017
Balance — beginning of year$107,041
 $178,582
 $268,927
Balance — beginning of year$18,145  $19,464  $107,041  
Accretion of accretable yield(30,129) (69,701) (91,157)Accretion of accretable yield(4,007) (8,569) (30,129) 
Disposals/transfers(62,183) 
 
Disposals/transfers—  —  (62,183) 
Reclassifications from (to) nonaccretable difference (a)4,735
 (1,840) 812
Reclassifications from (to) nonaccretable difference (a)11  7,250  4,735  
Balance — end of year$19,464
 $107,041
 $178,582
Balance — end of year$14,149  $18,145  $19,464  
(a) Reclassifications from (to) nonaccretable difference represents the increases (decreases) in accretable yield resulting from higher (lower) estimated undiscounted cash flows.
B.Purchased receivables portfolios, accounted under ASC 310-20 and/or Fair Value Option





During the year ended December 31, 2019, 2018 and 2017, the company purchased financial receivables from third party lenders for $1.09 billion, $67,249 and 0, respectively. The unpaid principal balance of these loans as of the acquisition date was $1.12 billion, $74,086 and 0, respectively.

For the year ended 2019, the Company determined that majority of the acquired loans were non-credit impaired loans because they either did not have evidence of credit quality deterioration or it was not probable that the Company would not collect all contractually required payments, which was evaluated using a number of factors including the loan’s delinquency status, borrower’s credit status, and roll rates. The company elected the fair value option for $22 million of purchased loans deemed to be credit-impaired since it was determined that not all contractually required payments would be collected. Refer to Note 15 - "Fair Value of Financial Instruments" to these accompanying consolidated financial statements for additional details. Accordingly, the majority of these loans are accounted for in accordance with ASC 310-20. Under ASC 310-20, the difference between the loan's principal balance, at the time of purchase, and the fair value is recognized as an adjustment of yield over the life of the loan. All other policies related to interest income, calculation of allowance for loan losses, and recognizing TDRs would be similar to retail installment contracts and are originated by the Company.

During the years ended December 31, 2017, 2016,2018 and 2015,2017, the Company did not acquire any vehicle loan portfolios for which it was probable at acquisition that not all contractually required payments would be collected. However,
In addition, during the years ended December 31, 2017, 2016,2019, 2018 and 2015, and2017 the Company recognized certain retail installment loanscontracts with an unpaid principal balance of $74,718, $213,973 and $290,613 and $466,050, and $95,596, respectively, which were previously held by non-consolidated securitization Trusts, under optional clean-up calls (Note 7). Following the initial recognition of these loans at fair value, the performing loans in the portfolio will beare carried at amortized cost, net of allowance for credit losses. The Company elected the fair value option for all non-performing loans acquired (more than 60 days delinquent as of the re-recognition date), for which it was probable that not all contractually required payments would be collected (Note 15).
Receivable from Dealers
The receivables from dealers held for investment are all arose from the Chrysler Agreement.Agreement-related. As of December 31, 2017,2019, borrowers on these dealer receivables are located in Virginia (62%(70%), and New York (27%), Missouri (10%) and Wisconsin (1.0%(30%). The Company previously held a term loan with a third-party vehicle dealer and lender that operates in multiple states. The loan allowed committed borrowings of $50,000 at December 31, 2016. During the year ended December 31, 2017, the unpaid principal balance of the facility of $50,000 along with accrued interest was repaid.

Personal Loans

At September 30, 2016, the Company determined that its intent to sell certain personal revolving loans had changed and now expects to hold these loans through their maturity. The Company recorded a lower of cost or market adjustment through investment gains (losses), net, immediately prior to transferring the loans to finance receivables held for investment at their new recorded investment. The carrying value of these loans was $4,459 and $11,733 at December 31, 2017 and 2016, respectively.

Held For Sale
The carrying value of the Company'sCompany’s finance receivables held for sale, wasnet is comprised of the following at December 31, 20172019 and 2016:2018:
 December 31, 2017 December 31, 2016
Retail installment contracts acquired individually$1,148,332
 $1,045,815
Personal loans1,062,089
 1,077,600
Total assets held for sale$2,210,421
 $2,123,415
December 31, 2019December 31, 2018
Personal loans  $1,007,105  $1,068,757  
Sales of retail installment contracts to third parties and proceeds from sales of charged-off assets for the years ended December 31, 2017, 2016,2019, 2018 and 20152017 were as follows:
For the Year Ended December 31,
201920182017
Sales of retail installment contracts to third parties$—  $—  $260,568  
Sales of retail installment contracts to affiliates—  2,905,922  2,583,341  
Proceeds from sales of charged-off assets to third parties55,220  55,902  93,619  

 For the Year Ended December 31,
 2017 2016 2015
Sales of retail installment contracts to third parties$260,568
 $3,694,019
 $7,862,520
Proceeds from sales of charged-off assets93,619
 64,847
 122,436



3. Leases (SC as Lessor)
The Company retains servicing of retail installment contracts sold to third parties. Total contracts sold to unrelated third parties and serviced as of December 31, 2017 and 2016 were as follows:
 December 31, 2017 December 31, 2016
Serviced balance of retail installment contracts and leases sold to third parties$5,771,085
 $10,116,788
3.    Leases

The Company has bothoriginates operating and capitalfinance leases, which are separately accounted for and recorded on the Company'sCompany’s consolidated balance sheets. Operating leases are reported as leased vehicles, net, while capitalfinance leases are included in finance receivables held for investment, net.
Operating Leases




Leased vehicles, net, which is comprised of leases originated under the Chrysler Agreement, consisted of the following as of December 31, 20172019 and 2016:2018:
December 31, 2019December 31, 2018
Leased vehicles$21,722,726  $18,737,338  
Less: accumulated depreciation(4,159,944) (3,518,025) 
Depreciated net capitalized cost17,562,782  15,219,313  
Manufacturer subvention payments, net of accretion(1,177,342) (1,307,424) 
Origination fees and other costs76,542  66,966  
Net book value$16,461,982  $13,978,855  
 December 31,
2017
 December 31,
2016
Leased vehicles$14,285,769
 $11,939,295
Less: accumulated depreciation(3,110,167) (2,326,342)
Depreciated net capitalized cost11,175,602
 9,612,953
Manufacturer subvention payments, net of accretion(1,042,477) (1,066,531)
Origination fees and other costs27,202
 18,206
Net book value$10,160,327
 $8,564,628
Historically, the Company executed bulk sales of Chrysler Capital leases to a third party. The Company has retained servicing on the sold leases. During the years ended December 31, 2016 and 2017, the Company did not execute any bulk sales of leases originated under the Chrysler Capital program.


The following summarizes the future minimum rentalmaturity analysis of lease payments due to the Company as lessor under operating leases as of December 31, 2017:2019:
 
2020$2,702,377  
20211,700,849  
2022568,921  
202352,910  
Thereafter—  
Total$5,025,057  
2018$1,650,271
20191,034,470
2020374,598
202112,317
Thereafter
Total$3,071,656

CapitalFinance Leases

Certain leases originated by the Company are accounted for as capitaldirect financing leases, as the contractual residual values are nominal amounts. CapitalFinance lease receivables, net consisted of the following as of December 31, 20172019 and 2016:2018:
December 31, 2019December 31, 2018
Gross investment in finance leases$34,443  $23,809  
Origination fees and other241  152  
Less: unearned income(6,859) (4,465) 
Net investment in finance leases before allowance27,825  19,496  
Less: allowance for lease losses(4,740) (3,359) 
Net investment in finance leases$23,085  $16,137  
 December 31,
2017
 December 31,
2016
Gross investment in capital leases$27,234
 $39,417
Origination fees and other124
 150
Less unearned income(4,377) (7,545)
   Net investment in capital leases before allowance22,981
 32,022
Less: allowance for lease losses(5,642) (9,988)
   Net investment in capital leases$17,339
 $22,034




The following summarizes the future minimummaturity analysis of lease payments due to the Company as lessor under capitalfinance leases as of December 31, 2017:2019:
  
2020$10,064  
20219,059  
20227,594  
20235,269  
Thereafter2,457  
Total$34,443  
2018$11,050
20196,809
20204,417
20212,960
Thereafter1,998
Total$27,234

4. Credit Loss Allowance and Credit Quality

Credit Loss Allowance
The Company estimates the allowance for credit losses on individually acquired retail installment contracts (including loans acquired from third party lenders that are considered to have no credit deterioration at acquisition) and personal loans held for investment, not classified as TDRs, based on delinquency status, historical loss experience, estimated values of




underlying collateral, when applicable, and various economic factors. In developing the allowance, the Company utilizes a loss emergence period assumption, a loss given default assumption applied to the recorded investment, and a probability of default assumption based on a loss forecasting model.assumption. The loss emergence period assumption represents the average length of time between when a loss event is first estimated to have occurred and when the account is charged off.charged-off. The recorded investment represents unpaid principal balance adjusted for unaccreted net discounts, subvention from manufacturers, and origination costs. Under this approach, the resulting allowance represents the expected net losses of recorded investment inherent in the portfolio.
The Company uses a transition based Markov model for estimating the allowance for credit losses on individually acquired retail installment contracts. This model utilizes the recently observed loan transition rates from various loan statuses, including delinquency and accounting statuses from performing to charge off, to forecast future losses.
For loans classified as TDRs, impairment is generally measured based on the present value of expected future cash flows discounted at the original effective interest rate. For loans that are considered collateral-dependent, such as certain bankruptcy modifications, impairment is measured based on the fair value of the collateral, less its estimated cost to sell. The amount of the allowance is equal to the difference between the loan’s impaired value and the recorded investment.
The Company maintains a general credit loss allowance for receivables from dealers based on risk ratings and individually evaluates loans for specific impairment as necessary. As of December 31, 20172019 and 2016,2018, the credit loss allowance for receivables from dealers is comprised entirely of general allowancesallowance as none of these receivables have been determined to be individually impaired.
The activity in the credit loss allowance for individually acquired loansretail installment contracts and Dealer Loans for the years ended December 31, 2017, 2016,2019 and 2015 were2018 was as follows:
Year Ended December 31, 2019
Retail Installment ContractsReceivables from DealersPersonal Loans
Year Ended December 31, 2017Non-TDRTDR
Retail Installment
Contracts
Acquired
Individually
 Receivables
from Dealers
 Personal LoansReceivables from DealersPersonal Loans
Balance — beginning of year$3,411,055
 $724
 $
Balance — beginning of year$1,819,360  $1,416,743  $153  $761  
Provision for credit losses2,244,182
 (560) 10,691
Provision for credit losses1,774,000  317,305  (21) 1,096  
Charge-offs (a)(4,796,216) 
 (8,945)Charge-offs (a)(3,636,924) (1,559,318) —  (2,107) 
Recoveries2,402,114
 
 819
Recoveries2,167,442  739,988  —  250  
Balance — end of year$3,261,135
 $164
 $2,565
Balance — end of year$2,123,878  $914,718  $132  $—  

Year Ended December 31, 2018
Retail Installment ContractsReceivables
from Dealers
Personal Loans
Non-TDR  TDR  
Balance — beginning of year$1,540,315  $1,804,132  $164  $2,565  
Provision for credit losses1,433,977  772,448  (11) (188) 
Charge-offs (a)(2,850,361) (2,029,325) —  (2,546) 
Recoveries1,695,429  869,488  —  930  
Balance — end of year$1,819,360  $1,416,743  $153  $761  

Year Ended December 31, 2017
Retail Installment ContractsReceivables
from Dealers
Personal Loans
Non-TDR  TDR  
Balance — beginning of year$1,799,760  $1,611,295  $724  $—  
Provision for credit losses877,771  1,475,861  (560) 10,691  
Charge-offs (a)(2,758,023) (2,064,331) —  (8,945) 
Recoveries1,620,807  781,307  —  819  
Balance — end of year$1,540,315  $1,804,132  $164  $2,565  
(a) For the year ended December 31, 2017, charge-offsCharge-offs for retail installment contracts acquired individually includes approximately $75 million for the partial write-down of loans to the collateral value less estimated costs to sell, for which a bankruptcy notice was received. There is no additional credit loss allowance on these loans. No such charge-offs were recorded for the years ended December 31, 2016 and December 31, 2015.




 Year Ended December 31, 2016
 Retail Installment
Contracts
Acquired
Individually
 Receivables
from Dealers
Balance — beginning of year$3,197,414
 $916
Provision for credit losses2,471,490
 201
Charge-offs(4,723,649) (393)
Recoveries2,465,800
 
Balance — end of year$3,411,055
 $724




 Year Ended December 31, 2015
 Retail Installment
Contracts
Acquired
Individually
 Receivables
from Dealers
 Personal Loans
Balance — beginning of year$2,586,685
 $674
 $348,660
Provision for credit losses2,433,617
 242
 324,634
Charge-offs (a)(3,897,480) 
 (695,918)
Recoveries2,101,709
 
 22,624
Impact of loans transferred to held for sale(27,117) 
 
Balance — end of year$3,197,414
 $916
 $
(a) Charge-offs of retail installment contracts acquired individually and personal loans include lower of cost or market adjustments of $73,388 and $377,598, respectively, which were charged off against the credit loss allowance.

The Company estimates lease losses on the capitalfinance lease receivable portfolio based on delinquency status and loss experience to date, as well as various economic factors. The activity in the lease loss allowance for capitalfinance leases for the years ended December 31, 2017, 2016,2019, 2018 and 20152017 was as follows:
For the Year Ended December 31,
201920182017
Balance — beginning of year$3,359  $5,642  $9,988  
Provision for lease losses2,151  (641) 48  
Charge-offs(4,185) (6,545) (11,069) 
Recoveries3,416  4,903  6,675  
Balance — end of year$4,741  $3,359  $5,642  
 For the Year Ended December 31,
 2017 2016 2015
Balance — beginning of year$9,988
 $19,878
 $9,589
Provision for credit losses48
 (506) 41,196
Charge-offs(11,069) (33,476) (64,209)
Recoveries6,675
 24,092
 33,302
Balance — end of year$5,642
 $9,988
 $19,878

There was no impairment activity noted for purchased receivable portfolio - credit impaired for the years ended December 31, 20172019, 2018 and December 31, 2016.2017.

Delinquencies

Retail installment contracts and personal amortizing term loans are generally classified as non-performing (or nonaccrual) when they are greater than 60 days past due as to contractual principal or interest payments. See discussion of TDR under the "Troubled Debt Restructurings" section below. Dealer receivables are classified as non-performing when they are greater than 90 days past due. At the time a loan is placed in non-performing (nonaccrual) status, previously accrued and uncollected interest is reversed against interest income. If an account is returned to a performing (accrual) status, the Company returns to accruing interest on the contract.loan.

The Company considers an account delinquent when an obligor fails to pay the required minimum portionsubstantially all (defined as 90%) of the scheduled payment by the due date. With respect to receivables originated by the Company through its “Chrysler Capital” channel, the required minimum payment is 90% of the scheduled payment. With respect to receivables originated by the Company or acquired by the Company from an unaffiliated third-party originator on or after January 1, 2017, the required minimum payment is 90% of the scheduled payment, whereas previous to January 1, 2017 the


required minimum payment was 50% of the scheduled payment. In each case, the period of delinquency is based on the number of days payments are contractually past due.

The accrual of interest on revolving personal loans continues until the loan is charged off. The unpaid principal balance on revolving personal loans 90 days past due and still accruing totaled $130,034$128,872 and $129,974$129,227 as of December 31, 20172019 and 2016,2018, respectively.

A summary of delinquencies as of December 31, 20172019 and 20162018 is as follows:
 December 31, 2019
 Finance Receivables Held for Investment
 Retail Installment Contract LoansPurchased Receivables Portfolios - credit impairedTotalPercent (b)
Principal, 30-59 days past due$2,972,495  $1,930  $2,974,425  9.7 %
Delinquent principal over 59 days (a)1,578,452  1,596  1,580,048  5.1 %
Total delinquent principal$4,550,947  $3,526  $4,554,473  14.8 %
 December 31, 2017
 Retail Installment Contracts Held for Investment
 Loans
Acquired
Individually
 Purchased
Receivables
Portfolios
 Total
Principal, 30-59 days past due$2,822,686
 $4,992
 $2,827,678
Delinquent principal over 59 days (a)1,541,728
 2,855
 1,544,583
Total delinquent principal$4,364,414
 $7,847
 $4,372,261

 December 31, 2018
 Finance Receivables Held for Investment
 Retail Installment Contract LoansPurchased Receivables Portfolios - credit impairedTotalPercent (b)
Principal, 30-59 days past due$3,118,869  $2,926  $3,121,795  11.0 %
Delinquent principal over 59 days (a)1,712,243  1,532  1,713,775  6.0 %
Total delinquent principal$4,831,112  $4,458  $4,835,570  17.0 %
 December 31, 2016
 Retail Installment Contracts Held for Investment
 Loans
Acquired
Individually
 Purchased
Receivables
Portfolios
 Total
Principal, 30-59 days past due$2,911,800
 $13,703
 $2,925,503
Delinquent principal over 59 days (a)1,520,105
 6,638
 1,526,743
Total delinquent principal$4,431,905
 $20,341
 $4,452,246

(a) Interest is generally accrued until 60 days past due in accordance with the Company'sCompany’s accounting policy for retail installment contracts. The Company's delinquency ratio continues to be calculated using the end
(b) Percent of period delinquentunpaid principal over 60 days. Refer to Part II, Item 6 " Selected Financial Data"balance of total retail installment contracts held for details on delinquent principal over 60 days and related delinquency ratios.investment.





Within the total delinquent principalprinciple above, retail installment contracts acquired individually held for investment that were placed on nonaccrual status, as of December 31, 20172019 and 2016:
2018:
December 31, 2017 December 31, 2016  December 31, 2019December 31, 2018
Dollars (in thousands) Percent (a) Dollars (in thousands) Percent (a)  AmountPercent (a)AmountPercent (a)
Non-TDR$666,926
 2.6% $721,150

2.6% Non-TDR$1,099,462  3.6 %$834,921  2.9 %
TDR (b)1,390,373
 5.4% 665,068

2.4% 
TDRTDR516,119  1.7 %733,218  2.6 %
Total nonaccrual principal$2,057,299
 7.9% $1,386,218
 5.1% Total nonaccrual principal$1,615,581  5.3 %$1,568,139  5.5 %
(a) Percent of unpaid principal balance of total retail installment contracts acquired individually held for investment.
(b) Refer to "Troubled Debt Restructurings" section below for discussion around significant increase in nonaccrual loans


The balances in the above tables reflect total unpaid principal balance rather than recorded investment before allowance.


As of December 31, 20172019 and 2016,2018, there were no0 receivables from dealers that were 30 days or more delinquent. As of December 31, 20172019 and 2016,2018, there were $1,701 and $33,886, respectively, of0 retail installment contracts held for sale that were 30 days or more delinquent.
Credit Quality Indicators
FICO® FICO®Distribution - — A summary of the credit risk profile of the Company's consumer loansCompany’s retail installment contracts held for investment by FICO®FICO® distribution, determined at origination, as of December 31, 20172019 and 20162018 was as follows:

FICO® Band
December 31, 2019 (b)December 31, 2018 (b)
Commercial (a)2.4%  1.9%  
No-FICO®s
10.0%  11.0%  
<54016.9%  19.8%  
540-59931.9%  32.9%  
600-63919.0%  18.2%  
>64019.8%  16.2%  


(a)No FICO® score is obtained on loans to commercial borrowers.
FICO® Band
 December 31, 2017 (b) December 31, 2016 (b)
Commercial (a) 2.5% 3.1%
No-FICOs 11.2% 12.2%
<540 21.8% 22.1%
540-599 32.0% 31.4%
600-639 17.4% 17.4%
>640 15.1% 13.8%
(a)No FICO score is obtained on loans to commercial borrowers.
(b)Percentages are based on unpaid principal balance

(b)Percentages are based on unpaid principal balance.

Commercial Lending Credit Quality Indicators — The Company’s risk department performs a credit quality of receivables from dealers, which are consideredanalysis and classifies certain loans over an internal threshold based on the commercial loans, is summarized according to standard regulatorylending classifications as follows:

Pass — Asset is well-protected by the current net worth and paying capacity of the obligor or guarantors, if any, or by the fair value less costs to sell any underlying collateral in a timely manner.
Special Mention — Asset has potential weaknesses that deserve management’s close attention, which, if left uncorrected, may result in deterioration of the repayment prospects for an asset at some future date. Special Mention assets are not adversely classified.
Substandard — Asset is inadequately protected by the current net worth and paying capacity of the obligor or by the collateral pledged, if any. A well-defined weakness or weaknesses exist that jeopardize the liquidation of the debt. The loans are characterized by the distinct possibility that the Company will sustain some loss if deficiencies are not corrected.
Doubtful — Exhibits the inherent weaknesses of a substandard credit. Additional characteristics exist that make collection or liquidation in full highly questionable and improbable, on the basis of currently known facts, conditions and values. Possibility of loss is extremely high, but because of certain important and reasonable specific pending factors which may work to the advantage and strengthening of the credit, an estimated loss cannot yet be determined.
Loss — Credit is considered uncollectable and of such little value that it does not warrant consideration as an active asset. There may be some recovery or salvage value, but there is doubt as to whether, how much or when the recovery would occur.
The Company's risk department performs a commercial analysis and classifies certain loans over an internal threshold based onAll the classifications above. Fleet loan credit quality indicators for retail installment contracts held for
investment with commercial borrowersreceivables from dealers, as of December 31, 20172019 and 2016 were as follows:
 December 31,
2017
 December 31,
2016
Pass$12,276
 $17,585
Special Mention5,324
 2,790
Substandard715
 1,488
Doubtful
 
Loss
 
Total (Unpaid principal balance)

$18,315
 $21,863
Commercial loan credit quality indicators for receivables from dealers held for investment as of December 31, 2017 and 20162018 were classified as follows:


“Pass.”

 December 31,
2017
 December 31,
2016
Pass$14,130
 $67,681
Special Mention1,657
 
Substandard
 1,750
Doubtful
 
Loss
 
Total (Unpaid principal balance)

$15,787
 $69,431



Troubled Debt Restructurings
In certain circumstances, the Company modifies the terms of its finance receivables to troubled borrowers. Modifications may include a temporary reduction in monthly payment, reduction in interest rate, an extension of the maturity date, rescheduling of future cash flows, or a combination thereof. A modification of finance receivable terms is considered a TDR if the Company grants a concession to a borrower for economic or legal reasons related to the debtor’s financial difficulties that would not otherwise have been considered. Management considers TDRs to include all individually acquired retail installment contracts that have been modified at least once, deferred for a period of 90 days or more, or deferred at least twice. Additionally, restructurings through bankruptcy proceedings are deemed to be TDRs. The purchased receivables portfolio - credit impaired, operating and capitalfinance leases, and loans held for sale, including personal loans, are excluded from the scope of the applicable guidance. The Company'sCompany’s TDR balance as of December 31, 20172019 and 20162018 primarily consisted of loans that had been deferred or modified to receive a temporary reduction in monthly payment. As of December 31, 20172019 and 2016,2018, there were no0 receivables from dealers classified as a TDR.
For loans not classified as TDRs, the Company generally estimates an appropriate allowance for credit losses based on delinquency status, the Company’s historical loss experience, estimated values of underlying collateral, and various economic factors. Once a loan has been classified as a TDR, it is generally assessed for impairment based on the present value of expected future cash flows discounted at the loan'sloan’s original effective interest rate considering all available evidence. For loans that are considered collateral-dependent, such as certain bankruptcy modifications, impairment is measured based on the fair value of the collateral, less its estimated cost to sell.
A loan that has been classified as a TDR remains so until the loan is liquidated through payoff or charge-off. TDRs are placed on nonaccrual status when the Company believes repayment under the revised terms is not reasonably assured and at the latest, when the account becomes past due more than 60 days. For loans on nonaccrual status, interest income is recognized on a cash basis, however the Company continues to assess the recognition of cash received on those loans in order to identify whether certain of those loans should also be placed on a cost recovery basis. For TDR loans on nonaccrual status,and the accrual of interest is resumed and reinstated if a delinquent account subsequently becomes 60 days or less past due. However, for TDR loans placed on cost recovery basis, the Company returns to accrual when a sustained period of repayment performance has been achieved (typically defined as six months). The impact to interest income of TDR loans that were on cost recovery which moved back to accrual, was insignificant as of December 31, 2017.
While the Company's nonaccrual designation remains consistent at more than 60 days past due, SC continuously assesses TDR collection performance. The recognition of interest income on impaired loans (such as TDR loans) is based on an expectation of whether the contractually due interest income is reasonably assured of collection. Prior to January 1, 2017, the collection performance of TDR loans supported classifying TDRs as nonaccrual only when past due more than 60 days, regardless of delinquency status at the time of the TDR event. However, the Company noted emerging trends related to recent TDR vintage performance that caused the Company to review whether collection of interest income was reasonably assured for certain TDRs. Accordingly, beginning January 1, 2017, based on observed TDR performance, the Company places certain additional TDRs on nonaccrual status when the Company believes repayment under the revised terms is not reasonably assured and at the latest, when the account becomes past due more than 60 days. The Company believes repayment under the revised terms is not reasonably assured for a retail installment contract that is already on nonaccrual (i.e., more than 60 days past due) and has received a modification or deferment that qualifies for a TDR event. In addition, any TDR that subsequently receives a third deferral is placed on nonaccrual status. Further, the Company has determined that certain of these loans should also be placed on a cost recovery basis. If the portfolio of TDRs with these characteristics continues to grow, this change would affect the magnitude of interest income to be recognized in the future.
TDR loans are generally measured based on the present value of expected cash flows. The recognition of interest income on TDR loans reflects management’s best estimate of the amount that is reasonably assured of collection and is consistent with the estimate of future cash flows used in the impairment measurement. Any accrued but unpaid interest


is fully reserved for through the recognition of additional impairment on the recorded investment, if not expected to be collected.
As of December 31, 2017, the Company had $1,390,373 of TDRs on nonaccrual status. These loans included $790,461 of TDRs for which repayment was not reasonably assured. Accordingly, these loans were placed on nonaccrual status and followed cost recovery basis. The Company applied $56,740 of interest received, on these loans, towards principal (as compared to interest income), in accordance with cost recovery method.
The table below presents the Company’s loans modified in TDRs as of December 31, 20172019 and 2016:2018:
 December 31, 2019December 31, 2018
Retail Installment Contracts  
Outstanding recorded investment (a)$3,828,892  $5,365,477  
Impairment(914,718) (1,416,743) 
Outstanding recorded investment, net of impairment$2,914,174  $3,948,734  
 December 31, 2017 December 31, 2016
 Retail Installment Contracts
Outstanding recorded investment (a)$6,261,432
 $5,637,792
Impairment(1,731,320) (1,611,295)
Outstanding recorded investment, net of impairment$4,530,112
 $4,026,497
(a) As of December 31, 2017,2019, the outstanding recorded investment excludes $64.7$94.9 million of collateral-dependent bankruptcy TDRs that hashave been written down by $29.2$36.4 million to fair value less cost to sell. As of December 31, 2018, the outstanding recorded investment excludes $90.1 million of collateral-dependent bankruptcy TDRs that have been written down by $36.4 million to fair value less cost to sell.

A summary of the Company’s delinquent TDRs at December 31, 20172019 and 2016,2018 is as follows:
December 31, 2019December 31, 2018
December 31, 2017 December 31, 2016
Retail Installment Contracts (a)Retail Installment Contracts (a) 
Principal, 30-59 days past due$1,332,239
 $1,253,848
Principal, 30-59 days past due$927,952  $1,265,946  
Delinquent principal over 59 days818,938
 736,691
Delinquent principal over 59 days521,709  810,589  
Total delinquent TDR principal$2,151,177
 $1,990,539
Total delinquent TDR principal$1,449,661  $2,076,535  
(a) The balances in the above table reflectsreflect total unpaid principal balance rather than net recorded investment before allowance.


As of December 31, 2017, the Company had $1,390,373 of TDRs on nonaccrual status, of which $790,461 of TDRs followed cost recovery basis. The remaining nonaccrual TDR loans follow cash basis of accounting. Out of the total TDRs on cost recovery basis, $652,679 of TDRs were less than 60 days past due. As of December 31, 2016, the Company had $665,068 of TDRs on nonaccrual status, none of which followed cost recovery basis.
Average recorded investment and interest income recognized on TDR loans are as follows:
For the Year Ended December 31,
 201920182017
 Retail Installment Contracts
Average outstanding recorded investment in TDRs$4,609,775  $5,970,789  $6,069,442  
Interest income recognized795,780  1,035,783  1,037,159  

 For the Year Ended
 December 31, 2017 December 31, 2016 December 31, 2015
 Retail Installment Contracts Retail Installment Contracts Retail Installment Contracts Personal Loans
Average outstanding recorded investment in TDRs$6,002,715
 $5,079,782
 $4,361,962
 $17,150
Interest income recognized946,606
 802,048
 716,054
 2,220



The following table summarizes the financial effects, excluding impacts related to credit loss allowance and impairment, of TDRs (including collateral-dependent bankruptcy TDRs) that occurred for the years ended December 31, 2017, 2016,2019, 2018 and 2015:2017:
For the Year EndedFor the Year Ended December 31,
December 31, 2017 December 31, 2016 December 31, 2015 201920182017
Retail Installment Contracts Retail Installment Contracts Retail Installment Contracts Personal Loans Retail Installment Contracts
Outstanding recorded investment before TDR$3,547,456
 $3,394,308
 $3,417,884
 $15,418
Outstanding recorded investment before TDR$1,276,326  $2,226,775  $3,547,456  
Outstanding recorded investment after TDR$3,541,968
 $3,419,990
 $3,445,103
 $15,340
Outstanding recorded investment after TDR1,280,025  2,236,262  3,541,968  
Number of contracts (not in thousands)204,775
 191,385
 198,325
 12,501
Number of contracts (not in thousands)74,545  132,633  204,775  
A TDR is considered to have subsequently defaulted upon charge off, which for retail installment contracts is at the earlier of the date of repossession or 120 days past due and for revolving personal loans is generally the month in which the receivable becomes 180 days past due. Loan restructurings accounted for as TDRs within the previous twelve months that subsequently defaulted for the years ended December 31, 2017, 2016,2019, 2018 and 20152017 are summarized in the following table:
For the Year Ended December 31,
For the Year Ended
December 31, 2017 December 31, 2016 December 31, 2015 201920182017
Retail Installment Contracts Retail Installment Contracts Retail Installment Contracts Personal Loans Retail Installment Contracts
Recorded investment in TDRs that subsequently defaulted (a)$820,765
 $788,933
 $788,297
 $5,346
Recorded investment in TDRs that subsequently defaulted (a)$376,151  $682,348  $820,765  
Number of contracts (not in thousands)46,600
 44,972
 45,840
 4,919
Number of contracts (not in thousands)22,694  40,149  46,600  
(a) For TDR modifications and TDR modifications that subsequently default, while the allowance methodology remains unchanged,unchanged; however, the transition rates of the TDR loans are adjusted to reflect the respective risks.




5.Goodwill and Intangibles

5. Goodwill and Intangibles

The Company has identified one1 operating segment which is also the reporting unit, Consumer Finance. Management tests goodwill for impairment annually and in interim, if an event or circumstance occurs that would “more likely than not” reduce the fair value of the reporting unit to an amount below its carrying value. The Company determines if impairment exists by estimating the fair value of the Consumer Finance reporting unit using the market capitalization method at the measurement date and comparing it to the carrying value. If the fair value is greater than the carrying value, then no goodwill impairment has occurred. The Company completed its test of goodwill for impairment during the fourth quarteras of 2017October 1, 2019 and concluded that goodwill was not impaired. The carrying amount of goodwill for the years ended December 31, 2017, 2016,2019 and 2015,2018, was unchanged at $74,056. For each of the years ended December 31, 2017, 2016,2019, 2018 and 2015,2017, goodwill amortization of $5,463, was deductible for tax purposes.


The components of intangible assets atDecember 31, 20172019 and 20162018 were as follows:
December 31, 2019
Useful LifeGross Carrying AmountAccumulated AmortizationNet Carrying Value
Amortized intangible assets:
Customer relationships10 years$12,400  $(12,400) $—  
Software and technology3 - 7 years62,690  (33,418) 29,272  
Trademarks
3 - 15 years
20,347  (6,847) 13,500  
Total$95,437  $(52,665) $42,772  

December 31, 2018
Useful LifeGross Carrying AmountAccumulated AmortizationNet Carrying Value
Amortized intangible assets:
Customer relationships10 years$12,400  $(12,400) $—  
Software and technology3 - 7 years47,772  (27,277) 20,495  
Trademarks3 - 15 years20,347  (5,647) 14,700  
Total$80,519  $(45,324) $35,195  
 December 31, 2017
 Useful Life Gross Carrying Amount Accumulated Amortization Net Carrying Value
Amortized intangible assets:       
Customer relationships10 years $12,400
 $(11,883) $517
Software and technology3 years 33,603
 (20,286) 13,317
Trademarks3 - 15 years 20,347
 (4,447) 15,900
Total  $66,350
 $(36,616) $29,734


 December 31, 2016
 Useful Life Gross Carrying Amount Accumulated Amortization Net Carrying Value
Amortized intangible assets:       
Customer relationships10 years $12,400
 $(10,643) $1,757
Software and technology3 years 33,528
 (19,762) 13,766
Trademarks3 - 15 years 20,347
 (3,247) 17,100
Total  $66,275
 $(33,652) $32,623

Effective April 1, 2016, the Company changed its estimate of the useful life of its trademark intangible to better reflect the estimated periods during which the asset is expected to generate cash flows. The estimated remaining useful life of the intangible asset that previously was considered indefinite was reduced to 15 years. The effect of this change in estimate was to increase amortization expense by $900 for the period ended December 31, 2016.
The Company recognized impairment on intangible assets of zero, zero, and $3,5000 during the years ended December 31, 2017, 2016,2019, 2018 and 2015, respectively.2017. Amortization expense on the assets was $9,240, $8,411,$7,950, $9,122, and $6,742$9,240 for the years ended December 31, 2017, 2016,2019, 2018 and 2015,2017, respectively. Estimated future amortization expense is as follows:

2018$8,400
20195,746
20203,288
2020$12,895  
20211,200
202110,962  
2022 and thereafter11,100
202220229,015  
202320231,200  
2024 and thereafter2024 and thereafter8,700  
Total$29,734
Total$42,772  
The weighted average remaining useful life for the Company'sCompany’s amortizing intangible assets was 8.15.4 years, 8.56.6 years, and 2.98.1 years at December 31, 2019, 2018 and 2017, 2016, and 2015, respectively.


6.Debt
Revolving


88




6. Debt
Total borrowings and other debt obligations as of December 31, 2019 and 2018 consists of:
20192018
Notes Payable — Facilities with Third Parties$5,399,931  $4,478,214  
Notes Payable — Facilities with Santander and Related Subsidiaries (a)5,652,325  3,503,293  
Notes Payable — Secured Structured Financings28,141,885  26,901,530  
$39,194,141  $34,883,037  
Notes Payable - Credit Facilities
The following table presents information regarding the Company’s credit facilities as of December 31, 2019 and December 31, 2018:
 December 31, 2019
Maturity Date(s)Utilized BalanceCommitted AmountEffective RateAssets PledgedRestricted Cash Pledged
Facilities with third parties:
Warehouse lineJune 2021$471,284  $500,000  3.32%  $675,426  $—  
Warehouse lineMarch 2021516,045  1,250,000  3.10%  734,640   
Warehouse line (b)October 20211,098,443  5,000,000  4.43%  1,898,365  1,756  
Warehouse lineJuly 2021500,000  500,000  3.64%  761,690  302  
Warehouse lineOctober 2021896,077  2,100,000  3.44%  1,748,325   
Repurchase facility (c)January 2020273,655  273,655  3.80%  377,550  —  
Repurchase facility (c)March 2020100,756  100,756  3.04%  151,710  —  
Repurchase facility (c)March 202047,851  47,851  3.15%  69,945  —  
Warehouse lineNovember 2020970,600  1,000,000  2.57%  1,353,305  —  
Warehouse lineNovember 2020471,320  500,000  2.69%  505,502  186  
Warehouse lineJune 202153,900  600,000  7.02%  62,601  94  
Total facilities with third parties5,399,931  11,872,262  8,339,059  2,346  
Facilities with Santander and related subsidiaries:
Promissory NoteDecember 2021250,000  250,000  3.70%  —  —  
Promissory NoteDecember 2022250,000  250,000  3.95%  —  —  
Promissory NoteDecember 2023250,000  250,000  5.25%  —  —  
Promissory NoteDecember 2022250,000  250,000  5.00%  —  —  
Promissory NoteMarch 2021300,000  300,000  3.95%  —  —  
Promissory NoteOctober 2020400,000  400,000  3.10%  —  —  
Promissory NoteNovember 2022400,000  400,000  3.00%  —  —  
Promissory NoteMay 2020500,000  500,000  3.49%  —  —  
Promissory NoteJune 2022500,000  500,000  3.30%  —  —  
Promissory NoteJuly 2024500,000  500,000  3.90%  —  —  
Promissory Note (a)March 2022650,000  650,000  4.20%  —  —  
Promissory NoteAugust 2021650,000  650,000  3.44%  —  —  
Promissory NoteSeptember 2023750,000  750,000  3.27%  —  —  
Line of creditJuly 2021—  500,000  3.86%  —  —  
Line of creditMarch 2022—  3,000,000  4.96%  —  —  
Total facilities with Santander and related subsidiaries5,650,000  9,150,000  —  —  
Total revolving credit facilities$11,049,931  $21,022,262  $8,339,059  $2,346  


(a)  In 2017, the Company entered into an interest rate swap to hedge the interest rate risk on this fixed rate debt. This derivative was designated as fair value hedge at inception. This derivative was later terminated and 2016:the unamortized fair value hedge adjustment as of December 31, 2019 and 2018 was $2.3 million and $3.2 million, respectively, the amortization of which will reduce interest expense over the remaining life of the fixed rate debt.
(b) This line is held exclusively for financing of Chrysler Finance leases.




 December 31, 2017
 Maturity Date(s) Utilized Balance Committed Amount Effective Rate Assets Pledged Restricted Cash Pledged
Facilities with third parties:           
Warehouse line (a)January 2018 $336,484
 $500,000
 2.87% $473,208
 $
Warehouse lineVarious (b) 339,145
 1,250,000
 2.53% 461,353
 12,645
Warehouse line (c)August 2019 2,044,843
 3,900,000
 2.96% 2,929,890
 53,639
Warehouse lineDecember 2018 
 300,000
 1.49% 
 
Warehouse lineOctober 2019 226,577
 1,800,000
 4.95% 311,336
 6,772
Repurchase facility (e)Various (d) 325,775
 325,775
 3.24%


13,842
Repurchase facility (e)April 2018 202,311
 202,311
 2.67% 
 
Repurchase facility (e)March 2018 147,500
 147,500
 3.91% 
 
Repurchase facility (e)March 2018 68,897
 68,897
 3.04% 
 
Warehouse lineNovember 2019 403,999
 1,000,000
 2.66% 546,782
 14,729
Warehouse lineOctober 2019 81,865
 400,000
 4.09% 114,021
 3,057
Warehouse lineNovember 2019 435,220
 500,000
 1.92% 521,365
 16,866
Warehouse lineOctober 2018 235,700
 300,000
 2.84% 289,634
 10,474
Total facilities with third parties  4,848,316
 10,694,483
   5,647,589
 132,024
Lines of credit with Santander and related subsidiaries (f):           
Line of creditDecember 2018 
 1,000,000
 3.09% 
 
Promissory NoteDecember 2021 250,000
 250,000
 3.70% 
 
Promissory NoteDecember 2022 250,000
 250,000
 3.95% 
 
Promissory NoteMarch 2019 300,000
 300,000
 2.67% 
 
Promissory NoteOctober 2020 400,000
 400,000
 3.10% 
 
Promissory NoteMay 2020 500,000
 500,000
 3.49% 
 
Promissory Note (g)March 2022 650,000
 650,000
 4.20% 
 
Promissory NoteAugust 2021 650,000
 650,000
 3.44% 
 
Line of creditDecember 2018 750,000
 750,000
 1.33% 
 
Line of creditMarch 2019 
 3,000,000
 3.94% 
 
Total facilities with Santander and related subsidiaries  3,750,000
 7,750,000
   
 
Total revolving credit facilities  $8,598,316
 $18,444,483
   $5,647,589
 $132,024
(c) The repurchase facilities are collateralized by securitization notes payable retained by the Company. As the borrower, we are exposed to liquidity risk due to changes in the market value of the retained securities pledged. In some instances, we place or receive cash collateral with counterparties under collateral arrangements associated with our repurchase agreements. The maturity date for the repurchase facility trade that expires in January 2020 was extended to April 2020.

(a)The maturity of this warehouse line was extended to August 2019.
(b)Half of the outstanding balance on this facility matures in March 2018 and remaining balance matures in March 2019.
(c)This line is held exclusively for financing of Chrysler Capital leases.
(d)The maturity of this repurchase facility ranges from February 2018 to July 2018
(e)The repurchase facilities are collateralized by securitization notes payable retained by the Company. These facilities have rolling maturities of up to one year.
(f)These lines are also collateralized by securitization notes payable and residuals retained by the Company. As of December 31, 2017 and December 31, 2016, $3,000,000 and $1,316,568, respectively, of the aggregate outstanding balances on these facilities were unsecured.
(g)During the year, the Company entered into an interest rate swap to hedge the interest rate risk on this fixed rate debt. This derivative was designated as fair value hedge at inception. This was later terminated and the fair value hedge adjustment was $4.2 million, the amortization of which will reduce interest expense over the remaining life of the fixed rate debt.


 December 31, 2018
 Maturity Date(s)Utilized BalanceCommitted AmountEffective RateAssets PledgedRestricted Cash Pledged
Facilities with third parties:
Warehouse lineAugust 2019$53,584  $500,000  8.34%  $78,790  $—  
Warehouse lineVarious314,845  1,250,000  4.83%  458,390  —  
Warehouse lineAugust 20202,154,243  4,400,000  3.79%  2,859,113  4,831  
Warehouse lineOctober 2020242,377  2,050,000  5.94%  345,599  120  
Repurchase facilityApril 2019167,118  167,118  3.84%  235,540  —  
Repurchase facilityMarch 2019131,827  131,827  3.54%  166,308  —  
Warehouse lineNovember 20201,000,000  1,000,000  3.32%  1,430,524   
Warehouse lineNovember 2020317,020  500,000  3.53%  359,214  525  
Warehouse lineOctober 201997,200  350,000  4.35%  108,418  328  
Total facilities with third parties4,478,214  10,348,945   6,041,896  5,810  
Facilities with Santander and related subsidiaries:      
Promissory NoteDecember 2022250,000  250,000  3.95%  —  —  
Promissory NoteDecember 2021250,000  250,000  3.70%  —  —  
Promissory NoteDecember 2023250,000  250,000  5.25%  —  —  
Promissory NoteDecember 2022250,000  250,000  5.00%  —  —  
Promissory NoteMarch 2019300,000  300,000  4.09%  —  —  
Promissory NoteOctober 2020400,000  400,000  3.10%  —  —  
Promissory NoteMay 2020500,000  500,000  3.49%  —  —  
Promissory NoteMarch 2022650,000  650,000  4.20%  —  —  
Promissory NoteAugust 2021650,000  650,000  3.38%  —  —  
Line of creditJuly 2021—  500,000  4.34%  —  —  
Line of creditMarch 2019—  3,000,000  4.97%  —  —  
Total facilities with Santander and related subsidiaries 3,500,000  7,000,000   —  —  
Total revolving credit facilities $7,978,214  $17,348,945   $6,041,896  $5,810  
 December 31, 2016
 Maturity Date(s) Utilized Balance Committed Amount Effective Rate Assets Pledged Restricted Cash Pledged
Facilities with third parties:

           
Warehouse lineJanuary 2018 $153,784
 $500,000
 3.17% $213,578
 $
Warehouse lineVarious 462,085
 1,250,000
 2.52% 653,014
 14,916
Warehouse lineAugust 2018 534,220
 780,000
 1.98% 608,025
 24,520
Warehouse lineAugust 2018 3,119,943
 3,120,000
 1.91% 4,700,774
 70,991
Warehouse lineOctober 2018 702,377
 1,800,000
 2.51% 994,684
 23,378
Repurchase facilityDecember 2017 507,800
 507,800
 2.83% 
 22,613
Repurchase facilityApril 2017 235,509
 235,509
 2.04% 
 
Warehouse lineNovember 2018 578,999
 1,000,000
 1.56% 850,758
 17,642
Warehouse lineOctober 2018 202,000
 400,000
 2.22% 290,867
 5,435
Warehouse lineNovember 2018 
 500,000
 2.07% 
 
Warehouse lineOctober 2017 243,100
 300,000
 2.38% 295,045
 9,235
Total facilities with third parties
 6,739,817
 10,393,309
 
 8,606,745
 188,730
Lines of credit with Santander and related subsidiaries:  

 

   

 

Line of creditDecember 2017 500,000
 500,000
 3.04% 
 
Line of creditDecember 2018 175,000
 500,000
 3.87% 
 
Line of creditDecember 2017 1,000,000
 1,000,000
 2.86% 
 
Line of creditDecember 2018 1,000,000
 1,000,000
 2.88% 
 
Line of creditMarch 2017 300,000
 300,000
 2.25% 
 
Line of creditMarch 2019 
 3,000,000
 3.74% 
 
Total facilities with Santander and related subsidiaries  2,975,000
 6,300,000
   
 
Total revolving credit facilities  $9,714,817
 $16,693,309
   $8,606,745
 $188,730

Notes Payable - Facilities with Third Parties
The warehouse lines and repurchase facilityfacilities are fully collateralized by a designated portion of the Company’s retail installment contracts (Note 2), leased vehicles (Note 3), securitization notes payables and residuals retained by the Company.
Facilities with Santander and Related Subsidiaries
Lines of Credit
Through SHUSA Santander provides the Company with $3,000,000with $3,500,000 of committed revolving credit that can be drawn on an unsecured basis. Through its New York branch, Santander provides the Company with $1,750,000 of long-term committed revolving credit facilities. The $1,750,000 of longer-term committed revolving credit facilities is composed of a $1,000,000 facility which permits unsecured borrowing but is generally collateralized by retained residuals and $750,000 facility which is securitized by Prime retail installment loans.  Both facilities have current maturity dates of December 31, 2018.
Promissory Notes
Through SHUSA Santander provides the Company with $3,000,000 $5,650,000 of unsecured promissory notes. Santander Consumer ABS Funding 2, LLC (a subsidiary of the Company) established a committed facility of $300 million with SHUSA on March 6, 2014. This facility matured on March 6, 2017 and was replaced on the same day with a $300 million term promissory note executed by SC Illinois as the borrower and SHUSA as the lender. Interest accrues on this note at a rate equal to three-month LIBOR plus 1.35%. The note has a maturity date of March 6, 2019.
In addition, SC Illinois as borrower executed the following promissory notes with SHUSA during 2017;

a $500 million term promissory note on May 11, 2017. Interest accrues on this note at the rate of 3.49%. The note has a maturity date of May 11, 2020.
a $650 million term promissory note on March 31, 2017. Interest accrues on this note at the rate of 4.20%. The note has a maturity date of March 31, 2022.
a $650 million term promissory note on August 3, 2017. Interest accrues on this note at the rate of 3.44%. The note has a maturity date of August 3, 2021.
a $250 million term promissory note on December 19, 2017. Interest accrues on this note at the rate of 3.95%. The note has a maturity date of December 2022.
a $250 million term promissory note on December 19, 2017. Interest accrues on this note at the rate of 3.70%. The note has a maturity date of December 2021.
a $400 million term promissory note on October 10, 2017. Interest accrues on this note at the rate of 3.10%. The note has a maturity date of October 2020.
Notes Payable - Secured Structured Financings
 
The following table presents information regarding secured structured financings as of December 31, 20172019 and 2016:2018:




December 31, 2019
December 31, 2017 Estimated Maturity Date(s) at IssuanceBalanceInitial Note Amounts Issued (d)Initial Weighted Average Interest RateCollateral (b)Restricted Cash
Estimated Maturity Date(s) Balance Initial Note Amounts Issued Initial Weighted Average Interest Rate Collateral (b) Restricted Cash
2013 SecuritizationsJanuary 2019 - March 2021 $418,806
 $4,239,700
 0.89%-1.59% $544,948
 $125,696
2014 SecuritizationsFebruary 2020 - April 2022 1,150,422
 6,391,020
  1.16%-1.72% 1,362,814
 210,937
2015 SecuritizationsSeptember 2019 - January 2023 2,484,051
 9,171,332
  1.33%-2.29% 3,465,671
 366,062
2015 SecuritizationsAugust 2021 - January 2023$334,916  $3,258,300  1.67% - 2.29%$411,310  $94,382  
2016 SecuritizationsApril 2022 - March 2024 3,596,822
 7,462,790
  1.63%-2.80% 4,798,807
 344,899
2016 SecuritizationsApril 2022- March 20241,144,421  7,462,790  1.63% - 2.80%1,560,133  248,784  
2017 SecuritizationsApril 2023 - September 2024 7,343,157
 9,535,800
  2.01%-2.52% 9,701,381
 422,865
2017 SecuritizationsJuly 2022 - September 20242,364,177  9,296,570  1.35% - 2.52%3,423,303  292,601  
Public securitizations (a) 14,993,258
 36,800,642
 19,873,621
 1,470,459
2011 Private issuanceSeptember 2028 281,946
 1,700,000
 1.46% 398,051
 20,356
2018 Securitizations2018 SecuritizationsMay 2022 - April 20265,376,231  12,039,840  2.41% - 3.42%7,240,151  466,069  
2019 Securitizations2019 SecuritizationsMay 2024 - February 20279,588,028  11,924,720  2.08% - 3.34%12,062,261  504,810  
Public Securitizations (a)Public Securitizations (a)18,807,773  43,982,220  24,697,158  1,606,646  
2013 Private issuancesAugust 2021 - September 2024 2,292,279
 2,044,054
 1.28%-1.38% 3,719,148
 155,066
2013 Private issuancesJuly 2024- September 20242,252,616  1,537,025  1.28%2,143,065  303  
2014 Private issuancesMarch 2018 - November 2021 117,730
 1,538,087
 1.05%-1.40% 231,997
 9,552
2015 Private issuancesNovember 2018 - September 2021 2,009,627
 2,305,062
 0.88%-4.09% 988,247
 55,451
2015 Private issuancesJuly 2019 (e) 19,029  500,000  1.05%67,007  113  
2016 Private issuancesMay 2020 - September 2024 1,489,464
 3,050,000
 1.55%-2.86% 2,147,988
 89,460
2016 Private issuancesSeptember 2024  30,943  300,000  2.35%90,352  —  
2017 Private issuancesApril 2021 - September 2021 1,373,591
 1,641,079
 1.85%-2.27% 1,747,227
 47,415
Privately issued amortizing notes 7,564,637
 12,278,282
 9,232,658
 377,300
2018 Private issuance2018 Private issuanceJune 2022-April 20243,742,509  4,536,002  2.42% - 3.53%5,292,020  10,114  
2019 Private issuance2019 Private issuanceSeptember 2022 - November 2026  3,289,015  3,524,536  2.45% - 3.90%4,455,773  10,348  
Privately issued amortizing notes (c)Privately issued amortizing notes (c) 9,334,112  10,397,563  12,048,217  20,878  
Total secured structured financings $22,557,895
 $49,078,924
 $29,106,279
 $1,847,759
Total secured structured financings $28,141,885  $54,379,783  $36,745,375  $1,627,524  
(a)Securitizations executed under Rule 144A of the Securities Act are included within this balance.
(b)Secured structured financings may be collateralized by the Company'sCompany’s collateral overages of other issuances.

(c)All privately issued amortizing notes issued in 2014 and 2017 were paid in full.

(d)Excludes securitizations which no longer have outstanding debt and excludes any incremental borrowings.
(e)The maturity of this securitization was extended to June 2021.






December 31, 2018
December 31, 2016 Estimated Maturity Date(s) at IssuanceBalanceInitial Note Amounts IssuedInitial Weighted Average Interest RateCollateralRestricted Cash
Estimated Maturity Date(s) Balance Initial Note Amounts Issued Initial Weighted Average Interest Rate Collateral Restricted Cash
2012 SecuritizationsSeptember 2018 $197,470
 $2,525,540
 0.92%-1.23% $312,710
 $73,733
2013 SecuritizationsJanuary 2019 - January 2021 1,172,904
 6,689,700
 0.89%-1.59% 1,484,014
 222,187
2014 SecuritizationsFebruary 2020 - January 2021 1,858,600
 6,391,020
 1.16%-1.72% 2,360,939
 250,806
2014 SecuritizationsJanuary 2022 - April 2022$246,989  $2,291,020  1.16% - 1.27%$334,888  $65,028  
2015 SecuritizationsSeptember 2019 - January 2023 4,326,292
 9,317,032
 1.33%-2.29% 5,743,884
 468,787
2015 SecuritizationsApril 2021 - January 20231,651,411  9,054,732  1.33% - 2.29%1,979,942  288,654  
2016 SecuritizationsApril 2022 - March 2024 5,881,216
 7,462,790
 1.63%-2.46% 7,572,977
 408,086
2016 SecuritizationsApril 2022 - March 20242,233,720  7,462,790  1.63% - 2.80%2,876,141  285,300  
Public securitizations 13,436,482
 32,386,082
 17,474,524
 1,423,599
2010 Private issuanceJune 2017 113,157
 516,000
 1.29% 213,235
 6,270
2011 Private issuanceDecember 2018 342,369
 1,700,000
 1.46% 617,945
 31,425
2013 Private issuancesSeptember 2018-September 2020 2,375,964
 2,693,754
 1.13%-1.38% 4,122,963
 164,740
2014 Private issuancesMarch 2018 - December 2021 643,428
 3,271,175
 1.05%-1.40% 1,129,506
 68,072
2017 Securitizations2017 SecuritizationsJuly 2022 - September 20244,385,029  9,296,570  1.35% - 2.52%6,090,150  352,833  
2018 Securitizations2018 SecuritizationsMay 2022 -April 202610,708,030  13,275,840  2.41% - 3.53%13,631,783  549,899  
Public SecuritizationsPublic Securitizations 19,225,179  41,380,952  24,912,904  1,541,714  
2013 Private issuance2013 Private issuanceNovember 2020 - September 20241,507,241  2,044,054  1.28% - 1.38%2,896,344  3,021  
2015 Private issuancesDecember 2016 - July 2019 2,185,166
 2,855,062
  0.88%-2.81% 2,384,661
 140,269
2015 Private issuancesJune 2019 -September 20211,043,723  1,811,312  0.88% - 2.80%350,212  2,215  
2016 Private issuancesMay 2020 - September 2024 2,512,323
 3,050,000
  1.55%-2.86% 3,553,577
 90,092
2016 Private issuancesAugust 2020 - September 2024454,280  2,550,000  1.93% - 2.86%901,641  1,661  
2017 Private issuances2017 Private issuancesApril 2021 -September 2021689,152  1,600,000  1.85% - 2.44%1,037,263  5,716  
2018 Private issuances2018 Private issuancesJune 2022 - April 20243,981,955  3,300,002  2.42% - 3.17%5,197,806  22,588  
Privately issued amortizing notes 8,172,407
 14,085,991
 12,021,887
 500,868
Privately issued amortizing notes 7,676,351  11,305,368   10,383,266  35,201  
Total secured structured financings $21,608,889
 $46,472,073
 $29,496,411
 $1,924,467
Total secured structured financings $26,901,530  $52,686,320   $35,296,170  $1,576,915  


Notes Payable — Secured Structured Financings
The principal and interest on secured structured financings are paid using the cash flows from the underlying retail installment contracts, loans and leases, which serve as collateral for the notes. Accordingly, the timing of the principal payments on these notes is dependent on the payments received on the underlying retail installment contracts, which back the notes. The final contractual maturity and weighted average interest rate (net of interest income earned on retained bonds) by year on these notes at December 31, 2017,2019, were as follows:

2018, 0.44%$226,046
2019, 1.74%2,327,186
2020, 2.15%4,445,272
2021, 2.70%8,118,119
2022, 3.21%3,286,548
Thereafter, 3.19%4,205,379
 $22,608,550
Less: unamortized costs(50,655)
Notes payable - secured structured financings$22,557,895


Balance 
2020, 2.12%$203,114 
2021, 2.91%637,391 
2022, 2.73%9,743,844 
2023, 2.94%6,379,977 
2024, 3.51%5,081,845 
Thereafter, 3.01%6,160,727 
28,206,898 
Less: unamortized costs(65,013)
Notes payable - secured structured financings$28,141,885 
The

Most of the Company’s secured structured financings consistare in the form of both public, SEC-registered securitizations, as well as private securitizations under Rule 144A of the Securities Act and privately issued amortizing notes.securitizations. The Company also executes private securitizations under Rule 144A of the Securities Act and periodically issues private term amortizing notes, which are structured similarly to securitizations but are acquired by banks and conduits. The Company’s securitizations and private issuances are collateralized by vehicle retail installment contracts and loans or leases. As of December 31, 20172019 and 2016,2018, the Company had private issuances of notes backed by vehicle leases totaling $3,710,377totaling $10,243,158 and $3,862,274,$7,847,071, respectively.





Unamortized debt issuance costs are amortized as interest expense over the terms of the related notes payable using a method that approximates the effective interest method and are classified as a discount to the related recorded debt

balance. Amortized debt issuance costs werewere $40,381, $38,063, and $34,510 $27,111, and $23,338 for the years ended December 31, 2017, 2016,2019, 2018 and 2015,2017, respectively. For securitizations, the term takes into consideration the expected execution of the contractual call option, if applicable. Amortization of premium or accretion of discount on acquired notes payable is also included in interest expense using a method that approximates the effective interest method over the estimated remaining life of the acquired notes. Total interest expense on secured structured financings for the years ended December 31, 2019, 2018 and 2017 2016,was $882,595, $735,342 and 2015 was $554,663, $420,153, and $291,247, respectively.

7. Variable Interest Entities
The Company transfers retail installment contracts and leased vehiclesvehicle leases into newly formed Trusts that then issue one or more classes of notes payable backed by the collateral. The Company’s continuing involvement with these Trusts is in the form of servicing the assets and, generally, through holding residual interests in the Trusts. Generally, these transactions are structured without recourse. The Trusts are considered VIEs under U.S. GAAP and when the Company holdsmay or may not consolidate these VIEs on the residual interest, are consolidated because the Company has: (a) power over the significant activities of each entity as servicer of its financial assets and (b) through the residual interest and in some cases debt securities held by the Company, an obligation to absorb losses or the right to receive benefits from each VIE that are potentially significant to the VIE. When the Company does not retain any debt or equity interests in its securitizations or subsequently sells such interests it records these transactions as sales of the associated retail installment contracts.balance sheets.
The collateral, borrowings under credit facilities and securitization notes payable of the Company'sCompany’s consolidated VIEs remain on the consolidated balance sheets. The Company recognizes finance charges, fee income, and provision for credit losses on the retail installment contracts, and leased vehicles and interest expense on the debt. All of the Trusts are separate legal entities and the collateral and other assets held by these subsidiaries are legally owned by them and are not available to other creditors.
Revolving credit facilities generally also utilize entities that are considered VIEs which are included on the consolidated balance sheets.


The Company also uses a titling trust to originate and hold its leased vehicles and the associated leases, in order to facilitate the pledging of leases to financing facilities or the sale of leases to other parties without incurring the costs and administrative burden of retitling the leased vehicles. This titling trust is considered a VIE.
On-balance sheet variable interest entities
The Company retains servicing rights for receivables transferred to the Trusts and receives a monthly servicing fee on the outstanding principal balance. Supplemental fees, such as late charges, for servicing the receivables are reflected in fees, commissions and other income. As of December 31, 20172019 and 2016,2018, the Company was servicing $26,250,482servicing $27,253,573 and $27,802,971,$27,193,924, respectively, of gross retail installment contracts that have been transferred to consolidated Trusts. The remainder of the Company’s retail installment contracts remain unpledged.

A summary of the cash flows received from consolidated securitization trusts forduring the years ended December 31, 2017, 2016,2019, 2018 and 2015,2017, is as follows:
For the Year Ended December 31,
201920182017
Assets securitized$22,286,033  $26,650,284  $18,442,793  
Net proceeds from new securitizations (a)$17,199,821  $17,338,880  $14,126,211  
Net proceeds from retained bonds251,602  1,059,694  499,354  
Cash received for servicing fees (b)990,612  887,988  866,210  
Net distributions from Trusts (b)3,615,461  2,767,509  2,613,032  
Total cash received from Trusts$22,057,496  $22,054,071  $18,104,807  
(a)Includes additional advances on existing securitizations.
(b)These amounts are not reflected in the accompanying consolidated statements of cash flows because these cash flows are intra-company and eliminated in consolidation.











 For the Year Ended December 31,
 2017 2016 2015
Assets securitized$18,442,793
 $15,828,921
 $18,516,641
      
Net proceeds from new securitizations (a)$14,126,211
 $13,319,530
 $15,232,692
Net proceeds from sale of retained bonds499,354
 436,812
 
Cash received for servicing fees (b)866,210
 787,778
 700,156
Net distributions from Trusts (b)2,613,032
 1,748,013
 1,960,418
Total cash received from Trusts$18,104,807
 $16,292,133
 $17,893,266
(a)Includes additional advances on existing securitizations.
(b)These amounts are not reflected in the accompanying consolidated statements of cash flows because the cash flows are between the VIEs and other entities included in the consolidation.





Off-balance sheet variable interest entities
The Company has completed
There were 0 sales to VIEs that met sale accounting treatment in accordance withduring the applicable guidance. Due to the nature, purpose, and activity of the transactions, the Company determined for consolidation purposes that it either does not hold potentially significant variable interests or is not the primary beneficiary as a result of the Company's limited further involvement with the financial assets. For such transactions, the transferred financial assets are removed from the Company's consolidated balance sheets. In certain situations, the Company remains the servicer of the financial assets and receives servicing fees that represent adequate compensation. The Company also recognizes a gain or loss for the difference between the cash proceeds and carrying value of the assets sold.
year ended December 31, 2019. During the years ended December 31, 2017, 2016,2018 and 20152017, the Company sold $2,583,341, $886,288,$2,905,922 and $1,557,099,$2,583,341, respectively, of gross retail installment contracts to VIEsSantander in off-balance sheet securitizations for a gain (loss)loss (excluding lower of $(13,026), $(10,511),cost or market adjustments, if any) of $20,736 and $59,983, respectively,$13,026, respectively. The losses were recorded in investment gains (losses),losses, net, in the accompanying consolidated statements of income. Beginning in 2017, the transactions are executed under the Company's securitization platforms with Santander. Santander, as a majority owned affiliate, will hold eligible vertical interest in the Notes and Certificates of not less than 5% to comply with the Dodd-Frank Act risk retention rules.
As of December 31, 20172019 and 2016,2018, the Company was servicing $3,428,248$2,408,205 and $2,741,101,$4,072,843, respectively, of gross retail installment contracts that have been sold in these and other off-balance sheet securitizations and were subject to an optional clean-up call. The portfolio was comprised as follows:
 Year ended December 31,
 2017 2016
SPAIN$2,024,016
 $
Total serviced for related parties2,024,016
 
Chrysler Capital securitizations1,404,232
 2,472,756
Other third parties
 268,345
Total serviced for third parties1,404,232
 2,741,101
Total serviced for others portfolio$3,428,248
 $2,741,101
For the Year Ended December 31,  
20192018
Related party SPAIN serviced securitizations$2,149,008  $3,461,793  
Third party CCAP serviced securitizations259,197  611,050  
Total serviced for others portfolio$2,408,205  $4,072,843  
Other than repurchases of sold assets due to standard representations and warranties, the Company has no has 0 exposure to loss as a result of its involvement with these VIEs.

A summary of the cash flows received from these off-balance sheet securitization trusts for the years ended December 31, 2017, 2016,2019, 2018 and 2015,2017, is as follows:
For the Year Ended December 31,
201920182017
Receivables securitized (a)$—  $2,905,922  $2,583,341  
Net proceeds from new securitizations$—  $2,909,794  $2,588,227  
Cash received for servicing fees34,068  43,859  35,682  
Total cash received from securitization trusts$34,068  $2,953,653  $2,623,909  
 For the Year Ended December 31,
 2017 2016 2015
Receivables securitized (a)$2,583,341
 $904,108
 $1,557,099
      
Net proceeds from new securitizations$2,588,227
 $876,592
 $1,578,320
Cash received for servicing fees35,682
 47,804
 23,848
Total cash received from securitization trusts$2,623,909
 $924,396
 $1,602,168
(a)(a) Represents the unpaid principal balance at the time of original securitization.

During the year ended December 31, 2015, the Company settled transactions to sell residual interests in certain Trusts and certain retained bonds in those Trusts to an unrelated third party. The Company received cash proceeds of $661,675 for the year ended December 31, 2015 related to the sale of these residual interests and retained bonds.


Each of these Trusts was previously determined to be a VIE. Prior to the sale of these residual interests, the associated Trusts were consolidated by the Company because the Company held a variable interest in each VIE and had determined that it was the primary beneficiary of the VIEs. The Company will continue to service the loans of these Trusts and may reacquire certain retail installment loans from the Trusts through the exercise of an optional clean-up call, as permitted through the respective servicing agreements. Although the Company will continue to service the


loans in the associated Trusts and, therefore, will have the power to direct the activities that most significantly impact the economic performance of the trust, the Company concluded that it was no longer the primary beneficiary of the Trusts upon the sale of the Company's residual interests. As a result, the Company deconsolidated the assets and liabilities of the corresponding trusts upon their sale.

Upon settlement of these transactions, the Company derecognized $1,919,171 in assets and $1,183,792 in notes payable and other liabilities of the trust. For the year ended December 31, 2015 the sale of these interests resulted in a net decrease to provision for credit losses of $112,804, after giving effect to lower of cost or market adjustments of $73,388.
8. Derivative Financial Instruments
The Company manages its exposure to changing interest rates using derivative financial instruments. In certain circumstances, the Company is required to hedge its interest rate risk on its secured structured financings and the borrowings under its revolving credit facilities. The Company uses both interest rate swaps and interest rate caps to satisfy these requirements and to hedgecounteract the variability of cash flows on securities issued by securitization Trusts and borrowings under the Company's warehouseCompany’s Warehouse facilities. The Company uses interest rate caps to satisfy the lending requirements to hedge its interest rate risk on secured structured financings. Certain of the Company’s interest rate swap agreements are designated as cash flow hedges for accounting purposes. Changes in the fair value of derivatives designated as cash flow hedges are recorded as a component of accumulated other comprehensive income (AOCI), to the extent that the hedge relationships are effective, and amounts are reclassified from AOCI to earnings as the forecasted transactions impact earnings. Ineffectiveness, if any, associated with changes in the fair value of derivatives designated as cash flow hedges is recorded currently in earnings.
The Company’s remaining interest rate swap agreements, as well as its interest rate cap agreements and the corresponding options written to offset the interest rate cap agreements total return swaps and a total return settlement agreement were not designated as hedges for accounting purposes. Changes in the fair value and settlements of derivative instruments not designated as hedges for accounting purposes are reflected in earnings as a component of interest expense.
The underlying notional amounts and aggregate fair values of these agreementsderivative financial instruments at December 31, 20172019 and 2016, were2018, are as follows:




December 31, 2017 December 31, 2019
Notional Fair Value Asset Liability NotionalFair ValueAssetLiability
Interest rate swap agreements designated as cash flow hedges$4,926,900
 $45,986
 $45,986
 $
Interest rate swap agreements designated as cash flow hedges$2,650,000  $(36,321) $2,807  $(39,128) 
Interest rate swap agreements not designated as hedges1,736,400
 9,596
 9,596
 
Interest rate swap agreements not designated as hedges1,281,000  (10,267) —  (10,267) 
Interest rate cap agreements10,906,081
 103,721
 135,830
 (32,109)Interest rate cap agreements9,379,720  62,552  62,552  —  
Options for interest rate cap agreements10,906,081
 (103,659) 32,165
 (135,824)Options for interest rate cap agreements9,379,720  (62,552) —  (62,552) 

December 31, 2016 December 31, 2018
Notional Fair Value Asset Liability NotionalFair ValueAssetLiability
Interest rate swap agreements designated as cash flow hedges$7,854,700
 $44,618
 $45,551
 $(933)Interest rate swap agreements designated as cash flow hedges$3,933,500  $36,489  $43,967  $(7,478) 
Interest rate swap agreements not designated as hedges1,019,900
 1,939
 2,076
 (137)Interest rate swap agreements not designated as hedges2,270,200  9,423  11,553  (2,130) 
Interest rate cap agreements9,463,935
 76,269
 76,269
 
Interest rate cap agreements7,741,765  128,377  128,377  —  
Options for interest rate cap agreements9,463,935
 (76,281) 
 (76,281)Options for interest rate cap agreements7,741,765  (128,377) —  (128,377) 
Total return settlement658,471
 (30,618) 
 (30,618)
During the second quarter of 2017, the Company entered into an interest rate swap to hedge the interest rate risk on a certain fixed rate debt. This derivative was designated as a fair value hedge at inception and was accounted for by recording the change in the fair value of the derivative instrument and the related hedged item attributable to interest rate risk on the Consolidated Balance Sheets, with the corresponding income or expense recorded in the Consolidated Statements of Operations. During the third quarter of 2017, the Company terminated the interest rate swap.

The Company purchased a loan portfolio for which it was obligated to make purchase price holdback payments and total return settlement payments that were considered to be derivatives, collectively referred to herein as “total return settlement,” and accordingly were marked to fair value each reporting period. The Company was obligated to make purchase price holdback payments on a periodic basis to a third-party originator of loans that the Company has purchased, when losses are lower than originally expected. The Company also was obligated to make total return


settlement payments to this third-party originator in 2016 and 2017 if returns on the purchased loans are greater than originally expected. All purchase price holdback payments and all total return settlement payments due in 2016 and 2017 have been made and as of December 31, 2017, the derivative instrument has been settled.

The Company is the holder of a warrant that gives it the right, if certain vesting conditions are satisfied, to purchase additional shares in a company in which it has a cost method investment. This warrant was issued in 2012 and is carried at its estimated fair value of zero at December 31, 2017 and 2016.

The aggregate fair value of the interest rate swap agreements was included on the Company’s consolidated balance sheets in other assets and other liabilities, as appropriate. The interest rate cap agreements were included in other assets and the related options in other liabilities on the Company’s consolidated balance sheets. The fair value of the total return swap was included in other liabilities on the Company's consolidated balance sheets. See Note 15 - “Fair Value of Financial Instruments” in the accompanying financial statements for additional disclosure of fair value and balance sheet location of the Company'sCompany’s derivative financial instruments.
The Company enters into legally enforceable master netting agreements that reduce risk by permitting netting of transactions, such as derivatives and collateral posting, with the same counterparty on the occurrence of certain events. A master netting agreement allows two counterparties the ability to net-settle amounts under all contracts, including any related collateral posted, through a single payment. The right to offset and certain terms regarding the collateral process, such as valuation, credit events and settlement, are contained in ISDA master agreements. The Company has elected to present derivative balances on a gross basis even if the derivative is subject to a legally enforceable master netting (ISDA) agreement. Collateral that is received or pledged for these transactions is disclosed within the “Gross amounts not offset in the Consolidated Balance Sheet” section of the tables below. Information on the offsetting of derivative assets and derivative liabilities due to the right of offset was as follows, as of December 31, 20172019 and 2016:2018:
Gross Amounts Not Offset in the
Consolidated Balance Sheet
Assets Presented
in the
Consolidated
Balance Sheet
Collateral
Received (a)
Net
Amount
December 31, 2019
Interest rate swaps - third party (b)$2,807  $(540) $2,267  
Interest rate caps - Santander and affiliates25,330  (14,930) 10,400  
Interest rate caps - third party37,222  (26,199) 11,023  
Total derivatives subject to a master netting arrangement or similar arrangement65,359  (41,669) 23,690  
Total derivatives not subject to a master netting arrangement or similar arrangement—  —  —  
Total derivative assets$65,359  $(41,669) $23,690  
Total financial assets$65,359  $(41,669) $23,690  
December 31, 2018
Interest rate swaps - third party (b)$55,520  $(23,929) $31,591  
Interest rate caps - third party128,377  (72,830) 55,547  
Total derivatives subject to a master netting arrangement or similar arrangement183,897  (96,759) 87,138  
Total derivatives not subject to a master netting arrangement or similar arrangement—  —  —  
Total derivative assets$183,897  $(96,759) $87,138  
Total financial assets$183,897  $(96,759) $87,138  




 Gross Amounts Not Offset in the
Consolidated Balance Sheet
 Assets Presented
in the
Consolidated
Balance Sheet
 Cash
Collateral
Received (a)
 Net
Amount
December 31, 2017     
Interest rate swaps - Santander & affiliates$8,621
 $(3,461) $5,160
Interest rate swaps - third party46,961
 (448) 46,513
Interest rate caps - Santander & affiliates18,201
 (12,240) 5,961
Interest rate caps - third party149,794
 (55,835) 93,959
Total derivatives subject to a master netting arrangement or similar arrangement223,577
 (71,984) 151,593
Total derivatives not subject to a master netting arrangement or similar arrangement
 
 
Total derivative assets$223,577
 $(71,984) $151,593
Total financial assets$223,577
 $(71,984) $151,593
      
December 31, 2016     
Interest rate swaps - Santander & affiliates$5,372
 $
 $5,372
Interest rate swaps - third party42,254
 (22,100) 20,154
Interest rate caps - Santander & affiliates7,593
 
 7,593
Interest rate caps - third party68,676
 
 68,676
Total derivatives subject to a master netting arrangement or similar arrangement123,895
 (22,100) 101,795
Total derivatives not subject to a master netting arrangement or similar arrangement
 
 
Total derivative assets$123,895
 $(22,100) $101,795
Total financial assets$123,895
 $(22,100) $101,795
(a) Collateral received includes cash, cash equivalents, and other financial instruments. Cash collateral received is reported in Other liabilities or Due to affiliate, as applicable, in the consolidated balance sheet. Financial instruments that are pledged to the Company are not reflected in the accompanying consolidated balance sheet since the Company does not control or have the ability of rehypothecation of these instruments.

(b) Includes derivative instruments originally transacted with Santander and affiliates and subsequently amended to reflect clearing with central clearing counterparties.


Gross Amounts Not Offset in the
Consolidated Balance Sheet
Gross Amounts Not Offset in the Consolidated Balance Sheet
Liabilities Presented
in the
Consolidated
Balance Sheet
 Cash
Collateral
Pledged (a)
 Net
Amount
Liabilities Presented
in the
Consolidated
Balance Sheet
Collateral
Pledged (a)
Net
Amount
December 31, 2017     
Back to back - Santander & affiliates18,201
 (18,201) 
Back to back - third party149,732
 (133,540) 16,192
December 31, 2019December 31, 2019
Interest rate swaps - third party (b)Interest rate swaps - third party (b)$49,395  $(49,395) $—  
Interest rate caps - Santander and affiliatesInterest rate caps - Santander and affiliates25,330  (25,330) —  
Interest rate caps - third partyInterest rate caps - third party37,222  (37,222) —  
Total derivatives subject to a master netting arrangement or similar arrangement167,933
 (151,741) 16,192
Total derivatives subject to a master netting arrangement or similar arrangement111,947  (111,947) —  
Total derivatives not subject to a master netting arrangement or similar arrangement
 
 
Total derivatives not subject to a master netting arrangement or similar arrangement—  —  —  
Total derivative liabilities$167,933
 $(151,741) $16,192
Total derivative liabilities$111,947  $(111,947) $—  
Total financial liabilities$167,933
 $(151,741) $16,192
Total financial liabilities$111,947  $(111,947) $—  
     
December 31, 2016     
Interest rate swaps - Santander & affiliates$546
 $(546) $
December 31, 2018December 31, 2018
Interest rate swaps - third party524
 (524) 
Interest rate swaps - third party$9,608  $(9,608) $—  
Back to back - Santander & affiliates7,593
 (7,593) 
Back to back - third party68,688
 (68,688) 
Interest rate caps - third partyInterest rate caps - third party128,377  (128,377) —  
Total derivatives subject to a master netting arrangement or similar arrangement77,351
 (77,351) 
Total derivatives subject to a master netting arrangement or similar arrangement137,985  (137,985) —  
Total return settlement30,618
 
 30,618
Total derivatives not subject to a master netting arrangement or similar arrangement30,618
 
 30,618
Total derivatives not subject to a master netting arrangement or similar arrangement—  —  —  
Total derivative liabilities$107,969
 $(77,351) $30,618
Total derivative liabilities$137,985  $(137,985) $—  
Total financial liabilities$107,969
 $(77,351) $30,618
Total financial liabilities$137,985  $(137,985) $—  
(a) Cash collateralCollateral pledged isincludes cash, cash equivalents, and other financial instruments. These balances are reported in Other assets or Due from affiliate, as applicable, in the consolidated balance sheet. In certain instances, the Company is over-collateralized since the actual amount of cashcollateral pledged as collateral exceeds the associated financial liability, as such,liability. As a result, the actual amount of cash collateral pledged that is reported in Other assets or Due from affiliates may be greater than the amount shown in the table above.
(b) Includes derivative instruments originally transacted with Santander and affiliates and subsequently amended to reflect clearing with central clearing counterparties.

The gross amountgains (losses) reclassified from accumulated other comprehensive income (loss) to net income, are included as components of interest expense. The Company’s derivative instruments had effectsimpacts on itsthe consolidated statements of income and comprehensive income for the years ended December 31, 2019, 2018 and 2017 2016, and 2015were as follows:
December 31, 2019
Recognized in Earnings  Gross Gains (Loss) Recognized in Accumulated Other Comprehensive Income (Loss)Gross amount Reclassified From Accumulated Other Comprehensive 
Income to Interest Expense
Interest rate swap agreements designated as cash flow hedges$—  $(43,473) $37,079  
Derivative instruments not designated as hedges
Losses (Gains) recognized in interest expenses$13,867  

December 31, 2018
Recognized in Earnings  Gross Gains Recognized in Accumulated Other Comprehensive Income (Loss)Gross amount Reclassified From Accumulated Other Comprehensive 
Income to Interest Expense
Interest rate swap agreements designated as cash flow hedges$—  $20,537  $37,710  
Derivative instruments not designated as hedges
Losses (Gains) recognized in interest expenses$(5,369) 






 December 31, 2017
 
Recognized in
Earnings
 Gross Gains Recognized in Accumulated Other Comprehensive Income Gross amount Reclassified From Accumulated Other Comprehensive Income To Interest Expense
Interest rate swap agreements designated as cash flow hedges$112
 $22,333
 $6,060
      
Derivative instruments not designated as hedges:     
Gains (losses) recognized in operating expense$(6,835)    
December 31, 2017
Recognized in Earnings  Gross Gains (Losses) Recognized in Accumulated Other Comprehensive Income (Loss)Gross Gains (Losses) Reclassified From Accumulated Other Comprehensive 
Income to Interest Expense
Interest rate swap agreements designated as cash flow hedges$112  $22,333  $6,060  
Derivative instruments not designated as hedges
Losses (Gains) recognized in interest expenses$6,835  

 December 31, 2016
 
Recognized in
Earnings
 Gross Gains (Losses) Recognized in Accumulated Other Comprehensive Income Gross Gains (Losses) Reclassified From Accumulated Other Comprehensive Income To Interest Expense
Interest rate swap agreements designated as cash flow hedges$1,131
 $(2,118) $(43,898)
      
Derivative instruments not designated as hedges:     
Gains (losses) recognized in operating expenses$(1,593)    



 December 31, 2015
 
Recognized in
Earnings
 Gross Gains (Losses) Recognized in Accumulated Other Comprehensive Income Gross Gains (Losses) Reclassified From Accumulated Other Comprehensive Income To Interest Expense
Interest rate swap agreements designated as cash flow hedges$223
 $(53,160) $(50,860)
      
Derivative instruments not designated as hedges:     
Gains (losses) recognized in interest expense$(11,880)    
Gains (losses) recognized in operating expenses$(10,973)    

The ineffectiveness related to the interest rate swap agreements designated as cash flow hedges was insignificant for the years ended December 31, 2017, 2016, and 2015. The Company estimates that approximately $16,798approximately $6,456 of unrealized losses includedincluded in accumulated other comprehensive income (loss) will be reclassified to interest expense within the next twelve months.

9. Other Assets
Other assets were comprised as follows:
December 31, 2019December 31, 2018
Vehicles (a)$341,465  $342,097  
Manufacturer subvention payments receivable (b)74,738  106,313  
Upfront fee (b)98,980  65,000  
Derivative assets (third party) at fair value (c)40,029  183,897  
Derivative - collateral147,914  150,783  
Operating leases (Right-of-use-assets) (d)57,508  —  
Available-for-sale debt securities92,246  —  
Prepaids45,644  29,080  
Accounts receivable31,524  28,511  
Federal and State tax receivable82,944  97,087  
Other27,187  57,666  
Other assets$1,040,179  $1,060,434  
(a)Includes vehicles recovered through repossession as well as vehicles recovered due to lease terminations.
(b)These amounts relate to the Chrysler Agreement. The Company paid a $150,000 upfront fee upon the May 2013 inception of the Chrysler Agreement. The fee is being amortized into finance and other interest income over a ten-year term. In addition, in June 2019, in connection with the execution of the sixth amendment to the Chrysler Agreement, the Company paid $60,000 upfront fee to FCA. This fee is being amortized into finance and other interest income over the remaining term of the Chrysler Agreement.
(c)Derivative assets at fair value represent the gross amount of derivatives presented in the consolidated financial statements. Refer to Note 8 - "Derivative Financial Instruments" to these Consolidated Financial Statements for the detail of these amounts.
(d)Refer to Note 1 - "Description of Business" to these consolidated financial statements for details regarding ASU 2016-02, Leases.

Operating Leases (SC as Lessee)

The Company has entered into various operating leases, primarily for office space. Operating leases are included within other assets as operating lease ROU assets and other liabilities within our consolidated balance sheets. ROU assets represent our right to use an underlying asset for the lease term and lease liabilities represent our obligation to make lease payments arising from the lease.

Most of our real estate leases include one or more options to renew, with renewal terms that can extend the lease term from one year to 15 years or more. The exercise of lease renewal options is at our sole discretion. The Company does




not include any of the renewal options in the lease term as it is not reasonably certain that these options will be exercised.

Supplemental information relating to these operating leases is as follows:
December 31, 2019
Operating leases-right of use assets$57,508 
Other liabilities78,938 
Weighted average lease term6.2 years
Weighted average discount rate3.4% 

Lease expense incurred totaled $13,837, $10,192 and $10,901 for the year ended December 31, 2019, 2018 and 2017, respectively, and is included within “other operating costs” in the income statement. Leases with an initial term of 12 months or less are not recorded on the balance sheet; we recognize lease expense for these leases on a straight-line basis over the lease term. Cash paid for amounts included in the measurement of operating lease liabilities was $16,788 during the year ended December 31, 2019. 

The maturity of lease liabilities at December 31, 2017 and2019 are as follows:
2020$16,715  
202113,201  
202212,555  
202312,678  
202412,701  
Thereafter19,691  
Total$87,541  
Less: Interest(8,603) 
Present value of lease liabilities$78,938  

The remaining obligations under lease commitments required under operating leases as of December 31, 2016,2018, prior to the date of adoption and as defined by the previous lease accounting guidance, with noncancellable lease terms at December 31, 2018 were as follows:
 December 31,
2017
 December 31,
2016
Upfront fee (a)$80,000
 $95,000
Vehicles (b)293,546
 257,382
Manufacturer subvention payments receivable (a)83,910
 161,447
Accounts receivable38,583
 22,480
Prepaids40,830
 46,177
Derivative assets at fair value (c)196,755
 110,930
Derivative-third party collateral149,805
 75,089
Other29,815
 16,905
Total$913,244
 $785,410
(a)These amounts relate to the Chrysler Agreement. The Company paid a $150,000 upfront fee upon the May 2013 inception of the agreement. The fee is being amortized into finance and other interest income over a ten-year term. As the preferred financing provider for FCA, the Company is entitled to subvention payments on loans and leases with below-market customer payments.
(b)Includes vehicles obtained through repossession as well as vehicles obtained due to lease terminations.
(c)Derivative assets at fair value represent the gross amount of derivatives presented in the consolidated financial statements. Refer to Note 8 to these Consolidated Financial Statements for the detail of these amounts.


2019$12,817  
202013,080  
202112,940  
202212,282  
202312,393  
Thereafter32,270  
Total$95,782  



Available-for-sale debt securities



Debt securities expected to be held for an indefinite period of time are classified as available-for-sale (“AFS”) and are carried at fair value, with temporary unrealized gains and losses reported as a component of accumulated other comprehensive income within stockholder's equity, net of estimated income taxes. All of these securities are used to satisfy collateral requirements for our derivative financial instruments.
10.Income Taxes

Realized gains and losses on sales of investment securities are recognized on the trade date and are determined using specific identification method and is included in earnings within Investment gain (losses) on sale of securities. Unamortized premiums and discounts are recognized in interest income over the estimated life of the security using the interest method.





The following tables present the amortized cost, gross unrealized gains and losses and approximate fair values of debt securities AFS as of December 31, 2019:  
 December 31, 2019
Amortized cost (before unrealized gains / losses)Gross Unrealized gainGross Unrealized lossFair value
Available-for-sale debt securities (US Treasury securities)$91,238  $1,007  $—  $92,246  

Contractual Maturities

The contractual maturities of available-for-sale debt instruments are summarized in the following table.
Amortized costFair value
Due within one year$—  $—  
Due after one year but within 5 years91,238  92,246  
Total$91,238  $92,246  

The Company did 0trecord any other-than-temporary impairment related to its AFS securities for the year ended December 31, 2019.

10. Income Taxes
The components of the provision for income taxes for the years ended December 31, 2017, 2016,2019, 2018 and 2015,2017, were as follows:
For the Year Ended December 31,
201920182017
Income before income taxes:
Domestic$1,352,944  $1,189,612  $697,991  
Foreign1,324  2,656  106,018  
Total$1,354,268  $1,192,268  $804,009  
Current income tax expense (benefit):
Federal$12,721  $(9,702) $(6,140) 
State23,006  18,448  (6,436) 
Foreign 110  4,273  
Total current income tax expense (benefit)$35,732  $8,856  $(8,303) 
Deferred income tax expense (benefit):
Federal265,021  217,309  (390,637) 
State59,138  50,180  30,181  
Foreign (3) (39) 
Total deferred income tax expense (benefit)324,166  267,486  (360,495) 
Total income tax expense (benefit)$359,898  $276,342  $(368,798) 
 For the Year Ended December 31,
 2017 2016 2015
Income before income taxes:     
Domestic$717,496
 $942,436
 $1,289,612
Foreign106,018
 218,275
 
Total$823,514
 $1,160,711
 $1,289,612
Current income tax expense (benefit):  
  
Federal$(6,140) $2,481
 $33,798
State(6,436) 3,273
 4,491
Foreign4,273
 8,738
 
Total current income tax expense (benefit)$(8,303) $14,492
 $38,289
Deferred income tax expense (benefit):     
Federal(386,703) 343,816
 387,686
State30,953
 35,944
 39,597
Foreign(39) (7) 
Total deferred income tax expense (benefit)(355,789) 379,753
 427,283
Total income tax expense (benefit)$(364,092) $394,245
 $465,572

In December 2015, the Company formed a wholly-owned foreign subsidiary that is licensed in Puerto Rico as an IFE ("International Financial Entity")Entity (IFE) under the Government approved Act Number 273. This classification resultsresulted in the granting of a tax decree securing a 4% fixed income tax rate and a number of non incomenon-income tax benefits for an initial period of fifteen (15) years.

The Company provides U.S. In March 2019, the Puerto Rico subsidiary was granted a tax decree pursuant to Act 20-2012 (the "Export Services Act"), effective as of January 1, 2019. This grant secures a 4% fixed income taxes on earnings of foreign subsidiaries unless the subsidiaries' earnings are considered indefinitely reinvested outside of the United States. The Company has historically provided deferred taxes under ASC 740-30-25, formerly APB 23, for the presumed repatriation to the United States earnings from the Company’s Puerto Rican subsidiary, SCI. In June 2017, the Company asserted that undistributed net earnings of SCI would be indefinitely reinvested outside the United States. This change in assertion was primarily driven by the Company's future United States cash projections and the Company’s intent to indefinitely reinvest the earnings outside of the United States. The Company had $156.7 million of undistributed net earningstax rate and a $52.8 million unrecorded deferrednumber of non-income tax liability at September 30, 2017.

Duringbenefits for an initial period of twenty years. Additionally, the three months endedgrant under the Export Services Act cancels the grant under the IFE Act effective after December 31, 2017, the Company changed its assertion to reflect a change in management’s strategic objective to no longer permanently reinvest the earnings. Under ASC 740-30 (formerly APB 23), unremitted earnings that are no longer permanently invested would become subject to deferred income taxes under United States law. As a result of this change, the Company recognized $55.7 million of additional income tax expense during the three months ended December 31, 2017 to record the applicable U.S. deferred income tax liability.

31,2018. As of December 31, 20172019 and 2016,2018, the Company has no has 0 earnings which are considered indefinitely reinvested.
The reconciliation of the federal statutory income tax rate to the Company’s effective income tax rates for the years ended December 31, 2017, 2016,2019, 2018 and 2015,2017, is as follows:






For the Year Ended December 31,For the Year Ended December 31,
2017 2016 2015201920182017
Federal statutory rate35.0 % 35.0% 35.0%Federal statutory rate21.0 %21.0 %35.0 %
State and local income taxes — net of federal income tax benefit2.3
 2.5
 2.3
State and local income taxes — net of federal income tax benefit4.7  4.6  2.3  
Valuation allowance
 (2.2) (0.2)Valuation allowance0.1  0.3  —  
Electric vehicle credit(2.9) (2.3) (1.8)Electric vehicle credit(0.3) (0.8) (3.0) 
Tax reform - deferred impact(82.3) 
 
Tax reform - deferred impact—  —  (83.9) 
Tax reform - transition tax3.1
 
 
Tax reform - transition tax—  —  3.1  
Other0.6
 1.0
 0.8
Other1.1  (1.9) 0.6  
Effective income tax rate(44.2)% 34.0% 36.1%Effective income tax rate26.6 %23.2 %(45.9)%
On December 22, 2017, H.R.1, known as the "Tax“Tax Cuts and Jobs Act," was signed into law. The Tax Cuts and Jobs Act permanently lowered the corporate tax rate from the previous rate of 35 percent35% to 21 percent,21%, effective for tax years beginning January 1, 2018. As a result of the reduction of the corporate tax rate, U.S. GAAP requirerequires companies to revalue their deferred tax assets and liabilities with resulting tax effects accounted for in the reporting period of enactment. The Company recorded a one-time $677,509$674,886 benefit primarily due to the revaluation of its U.S. deferred tax liabilities at the lower 21% U.S. federal corporate income tax rate. The Tax Cuts and Jobs Act also created a territorial tax system with a one-time mandatory tax on previously deferred foreign earnings of U.S. subsidiaries. The Company recorded a $25,143 expense related to its Puerto Rican subsidiary, SCI.

Due to the complexities involved in The Company’s accounting for the enactment of the Tax Cuts and Jobs Act, SEC Staff Accounting Bulletin (SAB) 118 clarifies accounting for income taxes under ASC Topic 740, Income Taxes (ASC 740), if information is not yet available or complete and provides for up to a one-year period in which to complete the required analyses and accounting (the measurement period). SAB 118 describes three scenarios (or buckets) associated with a company’s status of accounting for income tax reform: (1) a company is complete with its accounting for certain effects of tax reform, (2) a company is able to determine a reasonable estimate for certain effects of tax reform and records that estimate as a provisional amount, or (3) a company is not able to determine a reasonable estimate and therefore continues to apply ASC 740, based on the provisions of the tax laws that were in effect immediately prior to the Tax Cuts and Jobs Act being enacted.

The Company has obtained and analyzed all currently available information to record the effect of the change in tax law. However, should the Internal Revenue Service (IRS) issue further guidance or interpretation of relevant aspects of the new tax law we may adjust these amounts.is complete.
The Tax Cuts and Jobs Act also requires a U.S. shareholder of a controlled foreign corporation (CFC) to include in income, as a deemed dividend, the global intangible low-taxed income (GILTI) of the CFC. This provision is effective for taxable years of foreign corporations beginning after December 31, 2017, and to taxable years of United States shareholders in which or with which such taxable years of foreign corporations end. The Company has elected to treat taxes due on future U.S. inclusions in taxable income under the GILTI provision as a current period expense when incurred.
During the year ended December 31, 2018, the Company adopted ASU 2018-02, Reclassification of Certain Tax Effects from Accumulated Other Comprehensive Income. This standard requires entities to reclassify from accumulated other comprehensive income to retained earnings stranded tax effects resulting from the 2017 Tax Cuts and Jobs Act. The company reclassified $6,149 related to stranded tax effects for the year ended December 31, 2018.
The Company is a party to a tax sharing agreement requiring that the unitary state tax liability among affiliates included in unitary state tax returns be allocated using the hypothetical separate company tax calculation method. Under the hypothetical separate company method, the CompanySC recorded a net impact of deemed contribution from affiliatesaffiliate activity in the amount of $1,304,$(14,381), which is included in additional paid-in capital section in the accompanying consolidated balance sheets. At December 31, 20172019 and 2016,2018, the Company had a net receivable from affiliates under the tax sharing agreement of $467$11,010 and $1,087,$734, respectively, which was included in Relatedrelated party taxes receivable in the consolidated balance sheet.



The tax effects of temporary differences between the financial reporting and income tax basis of assets and liabilities at December 31, 20172019 and 2016,2018, are as follows:
100




December 31,
2017
 December 31,
2016
December 31, 2019December 31, 2018
Deferred tax assets:  
Deferred tax assets:
Debt issuance costs$4,181
 $5,001
Debt issuance costs$6,177  $5,454  
Receivables512,177
 474,366
Receivables169,224  296,145  
DerivativesDerivatives5,403  —  
Capitalized origination costsCapitalized origination costs12,142  196  
Net operating loss carryforwards356,030
 603,136
Net operating loss carryforwards1,889,557  1,468,374  
Equity-based compensation14,258
 23,042
Equity-based compensation17,334  14,727  
Credit carryforwards163,140
 127,933
Credit carryforwards183,221  177,526  
Other32,264
 34,257
Other53,466  31,392  
Total gross deferred tax assets1,082,050
 1,267,735
Total gross deferred tax assets2,336,524  1,993,814  
Deferred tax liabilities:   Deferred tax liabilities:
Capitalized origination costs(4,229) (10,804)Capitalized origination costs—  —  
Goodwill(11,278) (15,375)Goodwill(14,072) (12,735) 
Leased vehicles(1,942,273) (2,421,114)Leased vehicles(3,752,794) (3,109,118) 
Furniture and equipment(7,201) (9,638)Furniture and equipment(14,192) (5,702) 
Derivatives(9,966) (17,635)Derivatives—  (13,357) 
Unremitted foreign earnings
 (67,720)
Other(925) (1,012)Other(15,103) (1,275) 
Total gross deferred tax liabilities(1,975,872) (2,543,298)Total gross deferred tax liabilities(3,796,161) (3,142,187) 
Valuation allowance(3,299) (2,501)Valuation allowance(8,585) (7,510) 
Net deferred tax asset (liability)$(897,121) $(1,278,064)Net deferred tax asset (liability)$(1,468,222) $(1,155,883) 


At December 31, 20172019 and 2016,2018, the Company’s largest deferred tax liability was leased vehicles of $1,942,273of $3,752,794 and $2,421,114,$3,109,118, respectively. The decreaseincrease in this liability is primarily due to the enactment of the Tax Cuts and Jobs Act of 2017.accelerated depreciation for tax purposes.
The Company hashad a like-kind exchange program for the leased auto portfolio.portfolio through December 31, 2017. Pursuant to the program, the Company disposesdisposed of vehicles and acquiresacquired replacement vehicles in a form whereby tax gains on disposal of eligible vehicles arewere deferred. To qualify for like-kind exchange treatment, the Company exchangesexchanged through a qualified intermediary eligible vehicles being disposed of with vehicles being acquired, allowing SCthe Company to generally carryover the tax basis of the vehicles sold (“like-kind exchanges”). The program resultsresulted in a material deferral of federal and state income taxes, and a decrease in cash taxes in periods when the Company iswas not in a net operating loss (NOL) position. As part of the program, the proceeds from the sale of eligible vehicles arewere restricted for the acquisition of replacement vehicles and other specified applications. The Tax Cuts and Jobs Act permanently eliminated the ability to exchange personal property after January 1, 2018, which will resultresulted in the like-kind exchange program being discontinued in 2018.
The Company began generating qualified plug-in electric vehicle credits in 2013; the credit carryforwards of $176,480 will begin expiring in 2034. The Company has foreign tax credit carryforwards of $6,664, which will expire in varying amounts through 2028. The Company has work opportunity tax credit carryforwards of $76, which will expire in varying amounts through 2039.
At adoption of ASU 2016-09 on January 1, 2017, the cumulative-effect for previously unrecognized excess tax benefits totaled $26,552 net of tax, and was recognized, as an increase, through an adjustment in beginning retained earnings. TheOn a prospective basis, the Company recorded excess tax deficiency, netdeficiency/(windfall), net of tax of $(1,089), $(761) and $796 in the provision for income taxes rather than as a decreasean decrease/(increase) to additional paid-in capital for the yearyears ended December 31, 2019, 2018 and 2017, on a prospective basis. Therefore, the prior period presented has not been adjusted.respectively.
At December 31, 2017,2019, the Company has tax-effected federal net operating loss carryforwards of $1,561,870,$1,828,329, which may be offset against future taxable income. If not utilized in future years, $390,174 of these carryforwards will expire in varying amounts through 2037. The remaining $1,438,155 of carryforwards do not expire. The Company has tax-effected state net operating loss carryforwards of $432,877,$61,228, which may be used against futurefuture taxable income. If not utilized in future years, $53,506 of these carryforwards will expire in varying amounts through 2037.2039. The remaining $7,723 of state carryforwards do not expire.
101




As of December 31, 2017,2019, the Company had recorded a valuation allowance for state tax net operating loss carryforwards and foreign tax credits for which it does not have a tax-planning strategy in place. A rollforward of the valuation allowance for the years ended December 31, 2017, 2016,2019, 2018 and 20152017 is as follows:


For the Year Ended December 31,For the Year Ended December 31,
2017 2016 2015201920182017
Valuation allowance, beginning of year$2,501
 $30,489
 $32,901
Valuation allowance, beginning of year$7,510  $3,299  $2,501  
Provision (release)798
 (27,988) (2,412)Provision (release)1,075  4,211  798  
Valuation allowance, end of year$3,299
 $2,501
 $30,489
Valuation allowance, end of year$8,585  $7,510  $3,299  
A reconciliation of the beginning and ending balances of gross unrecognized tax benefits for each of the years ended December 31, 2017, 2016,2019, 2018 and 20152017 is as follows:
For the Year Ended December 31,
201920182017
Gross unrecognized tax benefits balance, January 1$15,965  $14,746  $16,736  
Additions for tax positions taken in the current year—  —  —  
Additions for tax positions of prior years12,674  1,608  473  
Reductions for tax positions of prior years—  (203) (589) 
Reductions as a result of a lapse of the applicable statute of limitations(1,069) (186) (1,874) 
Settlements—  —  —  
Gross unrecognized tax benefits balance, December 31$27,570  $15,965  $14,746  
 For the Year Ended December 31,
 2017 2016 2015
Gross unrecognized tax benefits balance, January 1$16,736
 $225
 $166
Additions for tax positions taken in the current year
 16,606
 
Additions for tax positions of prior years473
 
 70
Reductions for tax positions of prior years(589) (34) (11)
Reductions as a result of a lapse of the applicable statute of limitations(1,874) 
 
Settlements
 (61) 
Gross unrecognized tax benefits balance, December 31$14,746
 $16,736
 $225


At December 31, 2019, 2018 and 2017, 2016,there were $27,440, $15,836 and 2015, there were $14,615, $16,606 and $95, respectively, of net unrecognized tax benefits that, if recognized, would affect the annual effective tax rate. Accrued interest and penalties associated with uncertain tax positions are recognized as a component of the income tax provision. Accrued interest and penalties of $653, $1,551,$451, $895, and $85$653 are included with the relatedrelated tax liability line in the accompanying consolidated balance sheets as of December 31, 2019, 2018 and 2017, 2016, 2015, respectively.
At December 31, 2017,2019, the Company believes that it is reasonably possible that a portion of the balance of the gross unrecognized tax benefits could decrease to zero0 in the next twelve months due to ongoing activities with various taxing jurisdictions that the Company expects may give rise to settlements or the expiration of statute of limitations. The Company continually evaluates expiring statutes of limitations, audits, proposed settlements, changes in tax law, and new authoritative rulings.
The Company is subject to examination by federal and state taxing authorities. Periods subsequent to December 31, 2010 are open for audit by the IRS. The SHUSA consolidated return, of which the Company is a part through December 31, 2011, is currently under IRS examination for 2011. The Company'sCompany’s separate returns for 2012, 2013 and 2014 are also under IRS examination. Periods subsequent to December 31, 2008, are open for audit by various state taxing authorities.

11. Commitments and Contingencies


The following table summarizes liabilities recorded for commitments and contingencies as of December 31, 20172019 and 2016,2018, all of which are included in accounts payable and accrued expenses in the accompanying consolidated balance sheets:
Agreement or Legal MatterCommitment or ContingencyDecember 31, 2019December 31, 2018
Chrysler AgreementRevenue-sharing and gain/(loss), net-sharing payments$12,132  $7,001  
Agreement with Bank of AmericaServicer performance fee2,503  6,353  
Agreement with CBPLoss-sharing payments1,429  3,708  
Other ContingenciesConsumer arrangements1,991  2,138  
Legal and regulatory proceedingsAggregate legal and regulatory liabilities137,000  97,700  
Total commitments and contingencies$155,055  $116,900  

102

Agreement or Legal Matter Commitment or Contingency December 31, 2017 December 31, 2016
Chrysler Agreement Revenue-sharing and gain-sharing payments $6,580
 $10,134
Agreement with Bank of America Servicer performance fee 8,072
 9,797
Agreement with CBP Loss-sharing payments 5,625
 4,563
Other Contingencies Consumer arrangements 6,326
 
Legal and regulatory proceedings Aggregate legal and regulatory liabilities 108,800
 39,200










Following is a description of the agreements and legal matters pursuant to which the liabilities in the preceding table were recorded.


Chrysler Agreement
Underterms of the Chrysler Agreement, the Company must make revenue sharing payments to FCA and also must make gain-sharing payments toshare with FCA when residual gainsgains/(losses) on leased vehicles exceed a specified threshold. The Company had accrued $6,580$12,132 and $10,134$7,001 at December 31, 20172019 and 2016,2018, respectively, related to these obligations.
The Chrysler Agreement requires, among other things, that SC bears the risk of loss on loans originated pursuant to the agreement, but also that FCA shares in any residual gains and losses from consumer leases. The agreement also requires that SC maintainsthe Company maintain at least $5.0 billion in funding available for dealer inventory financingFloorplan Loans and $4.5 billion of financing dedicated to FCA retail financing. In turn, FCA must provide designated minimum threshold percentages of its subvention business to the Company. The Chrysler Agreement is subject to early termination in certain circumstances, including the failure by either party to comply with certain of their ongoing obligations under the Chrysler Agreement. These obligations include the Company's meeting specified escalating penetration rates for the first five years of the agreement. The Company has not met these penetration rates at December 31, 2017. If the Chrysler Agreement were to terminate, there could be a materially adverse impact to the Company's financial condition and results of operations.


Agreement with Bank of America
Until January 31, 2017, the Company had a flow agreement with Bank of America whereby the Company was committed to sellselling up to a specified amount$300,000 of eligible loans to the bank each month. On July 27, 2016, the Company and Bank of America amended the flow agreement to reduce the maximum commitment to sell eligible loans each month to $300,000. On October 27, 2016, Bank of America notified the Company that it was terminating the flow agreement effective January 31, 2017, and accordingly, the flow agreement is terminated. The Company retains servicing on all sold loans and may receive or pay a servicer performance payment based on an agreed-upon formula if performance on the sold loans is better or worse, respectively, than expected performance at time of sale. Servicer performance payments are due six years from the cut-off date of each loan sale. The Company had accrued $8,072$2,503 and $9,797$6,353 at December 31, 20172019 and 2016,2018, respectively, related to this obligation.
Agreement with CBP
Until May 1, 2017, the Company sold loans to CBP under terms of a flow agreement and predecessor sale agreements. Under the flow agreement, as amended, CBP's committed purchases of Chrysler Capital prime loans were a maximum of $200,000 and a minimum of $50,000 per quarter. The Company retained servicing on the sold loans and will oweowes CBP a loss-sharing payment capped at 0.5% of the original pool balance if losses exceed a specified threshold, established on a pool-by-pool basis. Loss-sharing payments are due the month in which net losses exceed the established threshold of each loan sale. The Company had accrued $5,625$1,429 and $4,563$3,708 at December 31, 20172019 and 2016,2018, respectively, related to the loss-sharing obligation.
Other Contingencies
The Company is or may be subject to potential liability under various other contingent exposures. The Company had accrued $6,326$1,991 and zero$2,138 at December 31, 20172019 and 2016,2018, respectively, for other miscellaneous contingencies.
Legal and regulatory proceedings


Periodically, the Company is party to, or otherwise involved in, various lawsuits and other legal proceedings that arise in the ordinary course of business. In view of the inherent difficulty of predicting the outcome of any such lawsuit, regulatory matter and legal proceeding, particularly where the claimants seek very large or indeterminate damages or where the matters present novel legal theories or involve a large number of parties, the Company generally cannot predict the eventual outcome of the pending matters, the timing of the ultimate resolution of the matters, or the eventual loss, fines or penalties related to the matter. Further, it is reasonably possible that actual outcomes or losses may differ materially from the Company'sCompany’s current assessments and estimates and any adverse resolution of any of these matters against it could materially and adversely affect the Company'sCompany’s business, financial condition and results of operation.


In accordance with applicable accounting guidance, the Company establishes an accrued liability for litigation, regulatory matters and other legal proceedings when those matters present material loss contingencies that are both


probable and estimable. In such cases, there may be an exposure to loss in excess of any amounts accrued. When a loss contingency is not both probable and estimable, the Company does not establish an accrued liability. As a litigation, regulatory matter or other legal proceeding develops, the Company, in conjunction with any outside counsel handling the matter, evaluates on an ongoing basis whether the matter presents a material loss contingency that is probable and estimable. If a determination is made during a given quarter that a material loss contingency is probable and estimable, an accrued liability is established during such quarter with respect to such loss contingency. The Company continues to monitor the matter for further developments that could affect the amount of the accrued liability previously established.

As of December 31, 2017,2019, the Company has accrued aggregate legal and regulatory liabilities of $108,800.$137 million. Further, the Company believes that the estimate of the aggregate range of reasonably possible losses, in excess of reserves




established, for legal and regulatory proceedings is up to $207,000$11.5 million as of December 31, 2017.2019. Set forth below are descriptions of the material lawsuits, regulatory matters and other legal proceedings to which the Company is subject.


Securities Class Action and Shareholder Derivative Lawsuits


Deka Lawsuit: We areThe Company is a defendant in a purported securities class action lawsuit (the Deka Lawsuit)"Deka Lawsuit") in the United States District Court, Northern District of Texas, captioned Deka Investment GmbH et al. v. Santander Consumer USA Holdings Inc. et al.al., No. 3:15-cv-2129-K. The Deka Lawsuit, which was filed in August 26, 2014, was brought against the Company, certain of its current and former directors and executive officers and certain institutions that served as underwriters in the Company’s IPO on behalf of a class consisting of those who purchased or otherwise acquired our securities between January 23, 2014 and June 12, 2014. The complaint alleges, among other things, that our IPO registration statement and prospectus and certain subsequent public disclosures violated federal securities laws by containing misleading statements concerning the Company’s ability to pay dividends and the adequacy of the Company’s compliance systems and oversight. OnIn December 18, 2015, the Company and the individual defendants moved to dismiss the lawsuit, which was denied. OnIn December 2, 2016, the plaintiffs moved to certify the proposed classes. OnIn July 11, 2017, the court entered an order staying the Deka Lawsuit pending the resolution of the appeal of a class certification order in In re Cobalt Int’l Energy, Inc. Sec. Litig., No. H-14-3428, 2017 U.S. Dist. LEXIS 91938 (S.D. Tex. June 15, 2017). In October 2018, the court vacated the order staying the Deka Lawsuit and ordered that merits discovery in the Deka Lawsuit be stayed until the court ruled on the issue of class certification.


Feldman Lawsuit: OnIn October 15, 2015, a shareholder derivative complaint was filed in the Court of Chancery of the State of Delaware, captioned Feldman v. Jason A. Kulas, et al.al., C.A. No. 11614 (the Feldman Lawsuit)"Feldman Lawsuit"). The Feldman Lawsuit names as defendants, certain of its current and former members of the Board, and names the Company as a nominal defendant. The complaint alleges, among other things, that the current and former director defendants breached their fiduciary duties in connection with overseeing the Company’s nonprime vehicle lending practices, resulting in harm to the Company. The complaint seeks unspecified damages and equitable relief. OnIn December 29, 2015, the Feldman Lawsuit was stayed pending the resolution of the Deka Lawsuit.


Parmelee Lawsuit: We are a defendant in two purported securities class actions lawsuits that were filed in March and April 2016 in the United States District Court, Northern District of Texas. The lawsuits were consolidated and are now captioned Parmelee v. Santander Consumer USA Holdings Inc. et al., No. 3:16-cv-783. The lawsuits were filed against the Company and certain of its current and former directors and executive officers on behalf of a class consisting of all those who purchased or otherwise acquired our securities between February 3, 2015 and March 15, 2016. The complaint alleges that the Company violated federal securities laws by making false or misleading statements, as well as failing to disclose material adverse facts, in its periodic reports filed under the Exchange Act and certain other public disclosures, in connection with, among other things, the Company’s change in its methodology for estimating its allowance for credit losses and correction of such allowance for prior periods. On March 14, 2017, the Company filed a motion to dismiss the lawsuit. On January 3, 2018, the court granted the Company’s motion as to defendant Ismail Dawood (the Company’s former Chief Financial Officer) and denied the motion as to all other defendants.

Jackie888 Lawsuit: OnIn September 27, 2016, a shareholder derivative complaint was filed in the Court of Chancery of the State of Delaware, captioned Jackie888, Inc. v. Jason Kulas, et al.al., C.A. # 12775 (the Jackie888 Lawsuit)"Jackie888 Lawsuit"). The Jackie888 Lawsuit names as defendants current and former members of the Board, and names the Company as a nominal defendant. The complaint alleges, among other things, that the defendants breached their fiduciary duties in connection with the Company’s accounting practices and controls. The complaint seeks unspecified damages and equitable relief. OnIn April 13, 2017, the Jackie888 Lawsuit was stayed pending the resolution of the Deka Lawsuit.



On March 23, 2018, the Feldman Lawsuit and Jackie888 Lawsuit were consolidated under the caption In Re Santander Consumer USA Holdings, Inc. Derivative Litigation, Del. Ch., Consol. C.A. No. 11614-VCG. On January 21, 2020, the Company executed a Stipulation and Agreement of Settlement, Compromise and Release with the plaintiffs in the consolidated action that fully resolves all of the plaintiffs’ claims om the Feldman Lawsuit and the Jackie888 Lawsuit. The Stipulation provides for the settlement of the consolidated action in return for defendants causing the Company to enact and implement certain corporate governance reforms and enhancements. The settlement is subject to approval by the Court.


Consumer Lending Cases

The Company is also party to various lawsuits pending in federal and state courts alleging violations of state and federal consumer lending laws, including, without limitation, the Equal Credit Opportunity Act, the Fair Debt Collection Practices Act, Fair Credit Reporting Act, Section 5 of the Federal Trade Commission Act, the Telephone Consumer Protection Act, the Truth in Lending Act, wrongful repossession laws, usury laws and laws related to unfair and deceptive acts or practices. In general, these cases seek damages and equitable and/or other relief.


Regulatory Investigations and Proceedings

The Company is party to, or is periodically otherwise involved in, reviews, investigations, examinations and proceedings (both formal and informal), and information-gathering requests, by government and self-regulatory agencies, including the FRBB, the CFPB, the DOJ, the SEC, the FTC and various state regulatory and enforcement agencies.






Currently, such matters include, but are not limited to, the following:


WeThe Company received a civil subpoena from the DOJ, under FIRREA, requesting the production of documents and communications that, among other things, relate to the underwriting and securitization of nonprime vehicle loans, and also from the SEC requesting the production of documents and communications that, among other things, relate to the underwriting and securitization of nonprime vehicle loans. The Company has responded to these requests within the deadlines specified in the subpoenassubpoena and has otherwise cooperated with the DOJ and SEC with respect to these matters.this matter.


In October 2014, May 2015, July 2015 and February 2017, the Company received subpoenas and/or Civil Investigative Demands (CIDs) from the Attorneys General of California, Illinois, Oregon, New Jersey, Maryland and Washington under the authority of each state'sstate’s consumer protection statutes. The Company has been informed that these states will serve as an executive committee on behalf of a group of 3033 state Attorneys General.General (and the District of Columbia). The subpoenas and/or CIDs from the executive committee states contain broad requests for information and the production of documents related to the Company’s underwriting, securitization, servicing and collection of nonprime vehicle loans. The Company has responded to these requests within the deadlines specified in the CIDs and has otherwise cooperated with the Attorneys General with respect to this matter.


In July 2015, the CFPB notified the Company that it had referred to the DOJ certain alleged violations by the Company of the ECOA regarding statistical disparities in markups charged by vehicle dealers to protected groups on loans originated by those dealers and purchased by the Company and the treatment of certain types of income in the Company’s underwriting process. In September 2015, the DOJ notified the Company that it has initiated, based on the referral from the CFPB, an investigation under the ECOA of the Company’s pricing of vehicle loans. The Company has resolved the investigation pursuant to a confidential agreement with the CFPB.

In February 2016, the CFPB issued a supervisory letter relating to its investigation of the Company’s compliance systems, Board and senior management oversight, consumer complaint handling, marketing of GAP coverage and loan deferral disclosure practices. The Company subsequently received a series of CIDs from the CFPB requesting information and testimony regarding the Company’s marketing of GAP coverage and loan deferral disclosure practices. The Company has responded to these requests within the deadlines specified in the CIDs and has otherwise cooperated with the CFPB with respect to this matter.

In August 2017, wethe Company received a CID from the CFPB. The stated purpose of the CID is to determine whether the Company has complied with the Fair Credit Reporting Act and related regulations. The Company has responded to these requests within the deadlines specified in the CIDs and has otherwise cooperated with the CFPB with respect to this matter.


These matters are ongoing and could in the future result in the imposition of damages, fines or other penalties. No assurance can be given that the ultimate outcome of these matters or any resulting proceedings would not materially and adversely affect the Company’s business, financial condition and results of operations.




2017 Written Agreement with the Federal Reserve
OnReserve: In March 21, 2017, the Company and SHUSA entered into a written agreement (the 2017 Written Agreement) with the FRBB. Under the terms of the 2017 Written Agreement,agreement, the Company is required to enhance its compliance risk management program, boardBoard oversight of risk management and senior management oversight of risk management, and SHUSA is required to enhance its oversight of SC’sthe Company’s management and operations.


Mississippi Attorney General Lawsuit

OnLawsuit: In January 10, 2017, the Attorney General of Mississippi filed a lawsuit against the Company in the Chancery Court of the First Judicial District of Hinds County, Mississippi, captioned State of Mississippi ex rel. Jim Hood, Attorney General of the State of Mississippi v. Santander Consumer USA Inc., C.A. # G-2017-28. The complaint alleges that the Company engaged in unfair and deceptive business practices to induce Mississippi consumers to apply for loans that they could not afford. The complaint asserts claims under the Mississippi Consumer Protection Act (the MCPA) and seeks unspecified civil penalties, equitable relief and other relief. OnIn March 31, 2017, the Company filed motions to dismiss the lawsuit and subsequently filed a motion to stay the lawsuit pending the resolution of an interlocutory appeal relating to the MCPA before the Mississippi Supreme Court in Purdue Pharma, L.P., et al. v. State, No. 2017-IA- 00300-SCT. On September 25, 2017, the court granted the motion to stay and ordered a stay of all proceedings, excluding discovery and final briefing on motions to dismiss.parties are proceeding with discovery.


SCRA Consent Order

Order: In February 2015, the Company entered into a consent order with the DOJ, approved by the United States District Court for the Northern District of Texas, that resolves the DOJ’s claims against the Company that certain of its repossession and collection activities during the period of time between January 2008 and February 2013 violated the SCRA. TheServicemembers Civil Relief Act (SCRA). The consent order requires the Company to pay a civil fine in the amount of $55, as well as at least $9,360 to affected servicemembers consisting of $10 per servicemember plus compensation for any lost equity (with interest) for each repossession by the Company, and $5 per servicemember for each instance where the Company sought to collect repossession-related fees on accounts where a repossession was conducted by a prior account holder. The consent order also provides for monitoring by the DOJ for the Company’s SCRA compliance for a period of five years and requires the Company to undertake certain additional remedial measures.
Agreements


Bluestem

The Company is party to agreements with Bluestem whereby the Company is committed to purchase certain new advances on personal revolving financings receivables, along with existing balances on accounts with new advances, originated by Bluestem for an initial term ending in April 2020 and renewable through April 2022 at Bluestem'sBluestem’s option. As of December 31, 2017,2019 and 2018, the total unused credit available to customers was $3.9 billion.$3.0 billion and $3.1




billion, respectively. In 2017,2019, the Company purchased $1.2 billion of receivables, out of the $4.0$3.1 billion unused credit available to customers as of December 31, 2016.2018. In 2018, the Company purchased $1.2 billion of receivables, out of the $3.9 billion unused credit available to customers as of December 31, 2017. In addition, the Company purchased $263,831$270,424 and $304,550 of receivables related to newly opened customer accounts in 2017. 2019 and 2018 respectively.
Each customer account generated under the agreements generally is approved with a credit limit higher than the amount of the initial purchase, with each subsequent purchase automatically approved as long as it does not cause the account to exceed its limit and the customer is in good standing. As of December 31, 20172019 and 2016,2018, the Company was obligated to purchase $11,539$10,628 and $12,634,$15,356, respectively, in receivables that had been originated by Bluestem but not yet purchased by the Company. The Company also is required to make a profit-sharing payment to Bluestem each month if performance exceeds a specified return threshold. During the year ended December 31, 2015, the Company and Bluestem executed an amendment that,The agreement, among other provisions, increased the profit-sharing percentage retained by the Company, gives the retailerBluestem the right to repurchase up to 9.99% of the existing portfolio at any time during the term of the agreement, and, providedprovides that if the repurchase right is exercised, gives Bluestem has the right to retain up to 20% of new accounts subsequently originated.

Others

Under terms of an application transfer agreement with Nissan, the Company has the first opportunity to review for its own portfolio any credit applications turned down by the Nissan'sNissan’s captive finance company. The agreement does not require the Company to originate any loans, but for each loan originated the Company will pay the Nissan a referral fee.fee.
The Company also has agreements with SBNA to service recreational and marine vehicle portfolios. These agreements call for a periodic retroactive adjustment, based on cumulative return performance, of the servicing fee rate to


inception of the contract. Adjustments for the years ended December 31, 2017 and 2016 totaled a net adjustment of zero and net upward adjustment of $836, respectively.

In connection with the sale of retail installment contracts through securitizations and other sales, the Company has made standard representations and warranties customary to the consumer finance industry. Violations of these representations and warranties may require the Company to repurchase loans previously sold to on- or off-balance sheet Trusts or other third parties. As of December 31, 2017,2019, there were no0 loans that were the subject of a demand to repurchase or replace for breach of representations and warranties for the Company'sCompany’s asset-backed securities or other sales. In the opinion of management, the potential exposure of other recourse obligations related to the Company’s retail installment contract sales agreements is not expected to have a material adverse effect on the Company’s business, financial position, results of operations, or cash flows.
Santander has provided guarantees on the covenants, agreements, and obligations of the Company under the governing documents of its warehouse lines and privately issued amortizing notes. These guarantees are limited to the obligations of the Company as servicer.
The Company provided SBNA with the first right to review and approve consumer vehicle lease applications, subject to volume constraints, under terms of a flow agreement that was terminated on May 9, 2015. The Company has indemnified SBNA for potential credit and residual losses on $48,226 of leases that had been originated by SBNA under this program but were subsequently determined not to meet SBNA’s underwriting requirements. This indemnification agreement is supported by an equal amount of cash collateral posted by the Company in an SBNA bank account. The collateral account balance is included in restricted cash in the Company's consolidated balance sheets. As of December 31, 2017, the balance in the collateral account is $18.
In January 2015, the Company additionally agreed to indemnify SBNA for residual losses, up to a cap, on certain leases originated under the flow agreement between September 24, 2014 and May 9, 2015 for which SBNA and the Company had differing residual value expectations at lease inception. As of December 31, 2017 and 2016, the Company had a recorded liability of $2,206 and $2,691, respectively, related to the residual losses covered under the agreement.
On March 31,November 2015, the Company executed a forward flow asset sale agreement with a third party under terms of which the Company committed to sell $350,000 in charged off loan receivables in bankruptcy status on a quarterly basis until sales total at least $200,000 in proceeds. On June 29, 2015, the Company and the third party executed an amendment to the forward flow asset sale agreement, which increased the committed sales of charged off loan receivables in bankruptcy status to $275,000. On September 30, 2015, the Company and the third party executed a second amendment to the forward flow asset sale agreement, which required sales to occur quarterly. On November 13, 2015, the Company and the third party executed a third amendment to the forward flow asset sale agreement, which increased the committed sales of charged off loan receivables in bankruptcy status to $350,000.basis. However, any sale more than $275,000 is subject to a market price check. AsThe remaining aggregate commitment as of December 31, 20172019 and 2016, the remaining aggregate commitment2018, not subject to market price check was $98,858$39,787 and $166,167,$63,975, respectively.


Leases

The Company has entered into various operating leases, primarily for office space and computer equipment. Lease expense incurred totaled $10,901, $11,328 and $8,965 for the years ended December 31, 2017, 2016, and 2015, respectively. The remaining obligations under lease commitments at December 31, 2017 are as follows:

2018$12,642
201912,771
202013,032
202112,907
202212,282
Thereafter44,663
Total$108,297
12. Related-Party Transactions



Related-party transactions not otherwise disclosed in these footnotes to the consolidated financial statements include the following:
Credit Facilities
Interest expense, including unused fees, for affiliate debt facilitieslines of credit for the years ended December 31, 2017, 2016,2019, 2018 and 20152017 was as follows:
For the Year Ended December 31,
 201920182017
Lines of credit agreement with Santander - New York Branch (a)$—  $11,620  $51,735  
Debt facilities with SHUSA (Note 6)209,399  151,238  90,988  
 For the Year Ended December 31,
 2017 2016 2015
Line of credit agreement with Santander - New York Branch (Note 6)$51,735
 $69,877
 $96,753
Debt facilities with SHUSA (Note 6)90,988
 24,050
 5,299
(a) Through its New York branch, Santander provided the Company with revolving credit facilities. During the year ended December 31, 2018 these facilities were terminated.
Accrued interest for affiliate debt facilitieslines of credit at December 31, 20172019 and 2016, were comprised2018, was as follows:




 December 31, 2017 December 31, 2016
Line of credit agreement with Santander - New York Branch (Note 6)$1,435
 $6,297
Debt facilities with SHUSA (Note 6)18,670
 1,737

 December 31, 2019December 31, 2018
Debt facilities with SHUSA (Note 6)$29,326  $19,928  
In August 2015, under a newan agreement with Santander, the Company agreed to begin incurring a fee of 12.5 basis points (per annum) on certain warehouse facilities,lines, as they renew, for which Santander provides a guarantee of the Company'sCompany’s servicing obligations. The Company recognized guarantee fee expense of $5,979$384, $5,024, and $6,402$5,979 for the years ended December 31, 20172019, 2018, and 2016,2017, respectively. As of December 31, 20172019 and 2016,2018, the Company had $7,598$0 and $1,620$1,922 of related fees payable to Santander, under this arrangement.respectively.

Derivatives
The Company has derivative financial instruments with Santander and affiliates with outstanding notional amounts of $3,734,400
$1,874,100 and $7,259,400 at0 as of December 31, 20172019 and 2016,2018, respectively (Note 8). The Company had a collateral overage on derivative liabilities with Santander and affiliates of $1,622$2,220 and $15,092 at0 as of December 31, 20172019 and 2016,2018, respectively.

Interest and mark-to-market adjustments on these agreements includes amounts totalingderivative financial instruments totaled $315, $930 and $1,333 $16,078, and $58,019 for the years ended December 31, 2017, 2016,2019, 2018 and 2015,2017, respectively.
Originations
Lease origination and servicing agreement
Servicing fee income recognized on leases serviced for SBNA totaled $9, $1,425 and $4,894 for the years ended December 31, 2019, 2018 and 2017, respectively.
Retail Installment Contracts and RV Marine
The Company also has agreements with SBNA to service auto retail installment contracts and recreational and marine vehicle portfolios.
Servicing fee income recognized under these agreements totaled $1,776, $3,690 and $3,381 for the years ended December 31, 2019, 2018 and 2017, respectively. Other information on the serviced auto loan and retail installment contract portfolios for SBNA as of December 31, 2019 and 2018 is as follows:
 December 31, 2019December 31, 2018
Total serviced portfolio$277,669  $383,246  
Cash collections due to owner14,908  14,920  
Servicing fees receivable738  601  
Dealer Lending
Under the Company’s agreement with SBNA, the Company is required to permit SBNA a first right to review and assess Chrysler CapitalCCAP dealer lending opportunities, and SBNA is required to pay the Company a relationship management fee based upon the performance and yields of Chrysler Capital dealer loans held by SBNA. On April 15, 2016, the relationship management fee was replaced with an origination fee and an annual renewal fee for each loan.loan originated under the agreement. The Company recognized zero, $419 and $6,976 of relationship management fee income for the years ended December 31, 2017, 2016 and 2015, respectively. As of December 31, 2017 and 2016, the Company had relationship management fees receivable from SBNA of zero. The Company recognized $1,660 and $3,314 of origination fee income for the years ended December 31, 2017 and 2016, respectively, and $1,476 and $610 of renewal fee income for the years ended December 31, 2017 and 2016, respectively. As of December 31, 2017 and 2016, the Company had origination and renewal fees receivable from SBNA of $369 and $552. These agreementsagreement also transferred the servicing of all Chrysler CapitalCCAP receivables from dealers, including receivables held by SBNA and by SC, from SC to SBNA. Servicing fee expense under this new agreement totaled $97, $110 and $253 for the years ended December 31, 2017, 2016 and 2015, respectively. As of December 31, 2017 and 2016, the Company, had $9 and $21, respectively, of servicing fees payablefrom the Company to SBNA. The Company may provide advance funding for dealer loans originated by SBNA, which is reimbursed to the Company by SBNA. The Company had no0 outstanding receivable from SBNA as of December 31, 20172019 or 20162018 for such advances.
Other information related to the above transactions with SBNA is as follows:
For the Year Ended December 31,
 201920182017
Origination and renewal fee income from SBNA (a)$5,682  $4,226  $3,136  
Servicing fees expenses charged by SBNA (b)295  78  97  
(a) As of December 31, 2019 and 2018, the Company had origination and renewal fees receivable from SBNA of $479 and $385, respectively.
(b) As of December 31, 2019 and 2018, the Company had $5 and $19 of servicing fees payable to SBNA, respectively.
Under the agreement with SBNA, the Company may originate retail consumer loans in connection with sales of vehicles that are collateral held against floorplan loans by SBNA. Upon origination, the Company remits payment to




SBNA, who settles the transaction with the dealer. The Company owed SBNA $4,481$5,384 and $2,761$5,908 related to such originations as of December 31, 20172019 and 2016,2018, respectively.
The Company received a $9,000 referral fee in connection with the originalsourcing and servicing arrangement and wasis amortizing the fee into income over the ten-yearten-year term of the agreement. The remaining balance of the referral fee SBNA paid to the Company in connection with the original sourcing and servicing agreement is considered a referral fee in connection with the new agreements and will continue to be amortized into income through the July 1, 2022, the termination date of


the new agreements.agreement. As of December 31, 20172019 and 2016,2018, the unamortized fee balance was $4,950$3,150 and $5,850,$4,050, respectively. The Company recognized $900, $900 and $900 of income related to the referral fee for the years ended December 31, 2019, 2018 and 2017, 2016, and 2015, respectively.
The Company also has agreements with SBNA to service auto retail installment contracts and recreational and marine vehicle portfolios. Servicing fee income recognized under these agreements totaled $3,381, $5,154, and $2,500 for the years ended December 31, 2017, 2016, and 2015, respectively. Other information on the serviced auto loan and retail installment contract portfolios for SBNA as of December 31, 2017 and 2016 is as follows:Origination Support Services
 December 31,
2017
 December 31,
2016
Total serviced portfolio$400,788
 $531,117
Cash collections due to owner11,870
 21,427
Servicing fees receivable839
 1,123

During the year ended December 31, 2017, the Company sold certain receivables previously acquired with deteriorated credit quality to SBNA. These loans were sold with a gain of $35,927 recognized in investment losses, net in the consolidated statements of income. The Company will continue to perform the servicing of these assets and has recorded $548 of servicing fee income from SBNA during the period ended December 31, 2017. There were no such sales of receivables previously acquired with deteriorated credit quality to SBNA during 2016 and 2015.

Other information on the serviced receivables for SBNA as of December 31, 2017 is as follows:
 December 31,
2017
Total serviced portfolio$121,431
Cash collections due to owner436
Servicing fees receivable104

Beginning in 2016, the Company agreed to pay SBNA a market rate-based fee expense for payments made at SBNA retail branch locations for accounts originated/serviced by the Company and the costs associated with modifying the Advanced Teller platform to the payments. The Company incurred $225 and $473 for these services during the years ended December 31, 2017 and 2016, respectively.


Beginning in 2018, the Company has agreed to provide SBNA with origination support services in connection with the processing, underwriting and purchase of retail loans, primarily from ChryslerFCA dealers. In addition, the Company has agreed to perform the servicing for any loans originated on SBNA’s behalf.
Flow Agreements
Until May 9, 2015, For the years ended December 31, 2019 and 2018, the Company was party to a flow agreement with SBNA whereby SBNA hadfacilitated the first right to reviewpurchase of $7.0 billion and approve Chrysler Capital consumer vehicle lease applications.$1.9 billion of retail installment contacts, respectively. The Company could review any applications declined by SBNA for the Company’s own portfolio. The Company received an originationrecognized origination/referral fee on all leases originated under this agreement and continues to service these vehicles leases. Pursuant to the Chrysler Agreement, the Company pays FCA on behalf of SBNA for residual gains and losses on the flowed leases. Originationservicing fee income recognized under the agreement totaled zero, zeroof $58,148 and $8,431$15,489 for the years ended December 31, 2017, 20162019 and 2015, respectively. Servicing fee income recognized on leases serviced for SBNA totaled $4,894, $7,7072018, of which $2,068 is payable and $6,977 for the years ended December 31, 2017, 2016 and 2015, respectively.
Other information on the consumer vehicle lease portfolio serviced for SBNA$4,875 is receivable as of December 31, 20172019 and 2016 is as follows:
 December 31,
2017
 December 31,
2016
Total serviced portfolio$321,629
 $1,297,317
Cash collections due to owner
 78
Origination and servicing fees receivable2,067
 926
Revenue share reimbursement receivable1,548
 612


On June 30, 2014, the Company entered into an indemnification agreement with SBNA whereby the Company indemnifies SBNA for any credit or residual losses on a pool of $48,226 in leases originated under the flow agreement. The covered leases are non-conforming units because they did not meet SBNA’s credit criteria at origination. At the time of the agreement, the Company established a $48,226 collateral account with SBNA in restricted cash that will be released over time to SBNA, in the case of losses, and the Company, in the case of payments and sale proceeds. As of December 31, 2017 and 2016, the balance in the collateral account was $18 and $11,329,2018, respectively. For the years ended December 31, 2017, 2016, and 2015, the Company recognized indemnification expense of $272, zero, and 3,142, respectively.

Also, in January 2015, the Company agreed to indemnify SBNA for residual losses, up to a cap, on certain leases originated under the Company's prior flow agreement with SBNA between September 24, 2014 and May 9, 2015 for which SBNA and the Company had differing residual value expectations at lease inception. At the time of the agreement, the Company established a collateral account held by SBNA to cover the expected losses, as of December 31, 2017 and 2016, the balance in the collateral account was $2,210 and $2,706, respectively. As of December 31, 2017 and 2016, the Company had a recorded liability of $2,206 and $2,691 respectively, related to the residual losses covered under the agreement.
On September 16, 2014, the Company sold $18,227 of receivables from dealers to SBNA, resulting in a gain of $347. The Company was entitled to additional proceeds on this sale totaling $694 if certain conditions, including continued existence and performance of the sold loans, are met at the first and second anniversaries of the sale. At the first and second anniversary dates of the sale, which occurred during the years ended December 31, 2015 and 2016, respectively, the Company received $347 and $347, respectively, in additional proceeds related to the sale due to the satisfaction of conditions specified at the time of the sale.
Securitizations
On March 29, 2017, theThe Company entered intohad a Master Securities Purchase Agreement (MSPA) with Santander, whereby the Company hashad the option to sell a contractually determined amount of eligible prime loans to Santander, through the SPAIN securitization platform, for a term endingthat ended in December 2018. The Company will provideprovides servicing on all loans originated under this arrangement.
Other information relating to SPAIN securitization platform for the MSPA. Asyears ended December 31, 2019 and 2018 is as follows:
 December 31, 2019December 31, 2018
Servicing fee income$29,831  $35,058  
Loss (Gain) on sale, excluding lower of cost or market adjustments (if any)—  20,736  
Servicing fee receivable as of December 31, 2017, the Company sold $1,236,331 of loans at fair value under this MSPA. Under a separate securities purchase agreement, the Company sold $1,347,010 of prime loans at fair value to Santander during the year ended December 31, 2017. A total loss of $13,0262019 and 2018 was recognized for the year ended December 31, 2017, which is included in investment losses, net in the consolidated statements of income. Servicing fee income recognized totaled $12,346 for the year ended December 31, 2017.$1,869 and $2,983, respectively. The Company had $12,961$8,180 and $15,968 of collections due to Santander as of December 31, 2017.2019 and 2018, respectively.
Employment
Santander Investment Securities Inc. (SIS), an affiliated entity, serves as joint bookrunner and co-manager on certain of the Company’s securitizations. Amounts paid to SIS as co-manager for the years ended December 31, 2019, 2018 and 2017, totaled $3,688, $2,647 and $1,359, respectively, and are included in debt issuance costs in the accompanying consolidated financial statements.

Separation and Settlement Agreements
On July 2,In 2015, the Company announced the departure of Thomas G. Dundon from his roles as Chairman of the Board and CEO of the Company, effective as of the close of business on July 2, 2015.Company. In connection with his departure, and subject to the terms and conditions of his Employment Agreement, including Mr. Dundon's execution of a release of claims against the Company, Mr. Dundon became entitled to receive certain payments and benefits under his Employment Agreement.
Mr. Dundon also entered into a separationseparate agreement (the Separation Agreement) with the Company providing Mr. Dundon with certain other payments and benefits. Mr. Dundon, the Company, DDFS LLC (an affiliate of Mr. Dundon), SHUSA and Santander also entered into a Second Amendment to the Shareholders Agreement (the Second Amendment). Pursuant to the Second Amendment, the parties agreed that the price per share to be paid in the event that a call or put option was exercised under the Shareholders Agreement with respect to the shares of Company Common Stock owned by DDFS LLC would be $26.83.
Pursuant to the Separation Agreement, SHUSA was deemed to have delivered as of July 3, 2015 an irrevocable notice to exercise a call option under the Shareholders Agreement with respect to all 34,598,506 shares of the Company's Common Stock owned by DDFS LLC, subject to the receipt of required bank regulatory approvals and any other approvals required by law (the Call Transaction). The parties to the Separation Agreement agreed that interest would accrue on the call price, commencing after October 15, 2015 (the Call End Date). In addition, pursuant to the Separation Agreement, DDFS LLC and Santander entered into an amendment to the Amended and Restated Loan Agreement, dated as of July 16, 2014, between DDFS LLC and Santander (the Loan Agreement). The Loan Agreement provided for a $300,000 revolving loan which, as of the maturity date, had a $290,000 unpaid principal balance.



In the amendment to the Loan Agreement, among other things, the parties agreed that the outstanding balance under the Loan Agreement would become due and payable upon the consummation of the Call Transaction and that the amount otherwise payable to DDFS LLC pursuant the Call Transaction would be reduced by the amount outstanding under the Loan Agreement, including principal, interest and fees, and further that any net cash proceeds received by DDFS LLC on account of sales of Company Common Stock after the Call End Date would be applied to the outstanding balance under the Loan Agreement.

On August 31, 2016, Mr. Dundon, DDFS LLC, the Company, Santander and SHUSA entered into a Second Amendment to the Separation Agreement, and Mr. Dundon, DDFS LLC, Santander and SHUSA entered into a Third Amendment to the Shareholders Agreement, whereby the price per share to be paid to DDFS LLC in connection with the Call Transaction was reduced from $26.83 to $26.17.

On November 15, 2017, Mr. Dundon entered into a Settlement Agreement with Santander, SHUSA, SC, SC Illinois, and DDFS LLC (the Settlement Agreement) pursuant to which Mr. Dundon received cash payments from the Company totaling $66,115, of which $52,799 was paid in satisfaction of Mr. Dundon’s previous exercise of certain stock options that was the subject of the Separation Agreement (see Note 16).Agreement. The $66,115 cash payment iswas recorded as compensation expense in the Company’s consolidated statement of income and comprehensive income. The Settlement Agreement also modifiesmodified the terms of certain equity-based awards previously granted to Mr. Dundon. In addition, pursuant to the Settlement Agreement, the parties agreed to consummate the Call Transaction. The Call Transaction was consummated on November 15,in 2017, pursuant to which Santander purchased the 34,598,506 shares of the Company'sCompany’s Common Stock owned by DDFS LLC for an aggregate price of $941,945, representing the aggregate of the previously agreed price per share of the Company'sCompany’s Common Stock of $26.17, as set forth in the Third Amendment, interest accruingaccrued after the Call End Date. The net proceeds to DDFS LLC from the Call Transaction were reduced by all amounts




outstanding and/or accrued under the Loan Agreement, including principal, interest (including default interest), and fees, through the closing of the Call Transaction, which totaled $294,501.
Former CEO and other employee compensation
On August 28, 2017, the Board of DirectorsIn December 2019, Scott Powell resigned as president and CEO of the Company announced that Scott Powell would succeed Jason Kulas as President and CEO, effective immediately.Company. During the year 2017,years ended December 31, 2019 and 2018, the Company paid $795 to Mr. Powellaccrued $3,095 and $4,033 as its share of compensation expense based on time allocation between his services to the Company and SHUSA.


In addition, certain employees of the Company and SHUSA, provide services to each other. For the years ended December 31, 2019 and 2018, the Company owed SHUSA approximately $16,064 and $2,595, and SHUSA owed the Company approximately $5,234 and $1,222 for such services, respectively.

Other related-party transactions

As of December 31, 2017, Mr.2019, Jason A. Kulas and Mr. Dundon, both being former members of the Board and CEOs of the Company, along with a Santander employee who was a member of the SC Board until the second quarter of 2015, each had a minority equity investment in a property in which the Company leases approximately 373,000 square feet as its corporate headquarters. During the years ended December 31, 2017, 2016,2019, 2018 and 2015,2017, the Company recorded $4,970, $4,945$5,305, $4,775 and $4,612,$4,970, respectively, in lease expenses on this property. The Company subleases approximately 13,000 square feet of its corporate office space to SBNA. For the years ended December 31, 2017, 2016,2019, 2018 and 2015,2017, the Company recorded $176, $163 $161 and $204,$163, respectively, in sublease revenue on this property. Future minimum lease payments over the remainder of the 9-yearseven-year term of the lease, which extends through 2026, total $62,381.totaled $48,478.

The Company'sCompany’s wholly-owned subsidiary, Santander Consumer International Puerto Rico, LLC (SCI), openedhas deposit accounts with Banco Santander Puerto Rico, an affiliated entity. As of December 31, 20172019 and 2016,2018, SCI had cash (including restricted cash) of $106,596$8,102 and $98,836,$8,862, respectively, on deposit with Banco Santander Puerto Rico.
During 2015, Santander Investment Securities Inc. (SIS),
The Company has certain deposit and checking accounts with SBNA, an affiliated entity, purchased a portion of the Class B notes of SDART 2013-3, a consolidated securitization Trust, with a principal balance of $725.entity. As of December 31, 20172019 and 2016,2018, the unpaid noteCompany had a balance of the Class B notes owned by SIS was zero$33,683 and zero, respectively. In addition, SIS purchased an investment of $2,000$92,774, respectively, in the Class A3 notes of CCART 2013-A, a securitization Trust formed by the Company in 2013. Although CCART 2013-A is not a consolidated entity of the Company, the Company continues to service the assets of the associated trust. SIS also serves as co-manager on certain of the Company’s securitizations. Amounts paid to SIS as co-manager for the years ended December 31, 2017, 2016, and 2015 totaled $1,359, $1,149, and $550, respectively, and are included in debt issuance costs in the accompanying consolidated financial statements.these accounts.
Produban Servicios Informaticos Generales S.L., a Santander affiliate, is under contract with the Company to provide professional services, telecommunications, and internal and/or external applications. Expenses incurred, which are


included as a component of other operating costs in the accompanying consolidated statements of income, totaled zero, $93, and $161 for the years ended December 31, 2017, 2016, and 2015, respectively.
The Company is party to a Master Service Agreement (MSA) with a company in which it has a cost method investment and holds a warrant to increase its ownership if certain vesting conditions are satisfied. The MSA enables SC to review point-of-sale credit applications of retail store customers. Under terms of the MSA, the Company originated personal revolving loans of zero, zero, and $23,504 during the years ended December 31, 2017, 2016, and 2015, respectively. During the year ended December 31, 2015, the Company fully impaired its cost method investment in this entity and recorded a loss of $6,000 in investment gains (losses), net in the accompanying consolidated statement of income and comprehensive income. Effective August 17, 2016, the Company ceased funding new originations from all of the retailers for which it reviews credit applications under this MSA.

Beginning in 2017, the Company and SBNA entered into a Credit Card Agreement (Card Agreement) whereby SBNA will provide credit card services for travel and related business expenses and for vendor payments. This service is at zero cost but generategenerates rebates based on purchases made. As atof December 31, 2017,2019, the activities associated with the program were insignificant.


Beginning in 2016, the Company agreed to pay SBNA a market rate-based fee expense for payments made at SBNA retail branch locations for accounts originated or serviced by the Company and the costs associated with modifying the Advanced Teller platform to the payments. The Company incurred expenses of $230, $258 and 225 for the years ended December 31, 2019, 2018 and 2017, respectively.

Effective April 1, 2017, the Company contracted Aquanima, a Santander affiliate, to provide procurement services. Expenses incurred totaled $2,035, $1,515 and $637 for the yearyears ended December 31, 2017.2019, 2018 and 2017, respectively.


Santander Global Tech (formerly known as Produban Servicios Informaticos Generales S.L.), a Santander affiliate, is under contract with the Company to provide professional services, telecommunications, and internal and/or external applications. Expenses incurred, which are included as a component of other operating costs in the accompanying consolidated statements of income, totaled $334, 0 and 0 for the years ended December 31, 2019, 2018 and 2017, respectively.

The Company partners with SHUSA to place Cyber Liability Insurance in which participating national entities share $150 million aggregate limits. The Company repays SHUSA for the Company’s equitably allocated portion of insurance premiums and fees. Expenses incurred totaled $312$432, $369 and $294$312 for the yearyears ended December 31, 2019, 2018 and 2017, respectively. In addition the Company partners with SHUSA for various other insurance products. Expenses incurred totaled $754 and $708 and $607 for the years ended December 31, 2016,2019, 2018 and 2017, respectively.

13.Supplemental Cash Flow Information





13. Supplemental Cash Flow Information

Supplemental cash flow information for the yearyears ended December 31, 20172019, 2018 and December 31, 2016,2017 was as follows:
For the Year Ended December 31,
201920182017
Cash paid (received) during the year for:
Interest$1,334,988  $1,104,982  $942,551  
Income taxes13,080  9,865  1,856  
Noncash investing and financing transactions:
Transfer of revolving credit facilities to secured structured financings—  —  495,991  
Adoption of lease accounting standard:
Right-of-use assets67,300  —  —  
Accrued expenses and payables91,400  —  —  

14. Computation of Basic and Diluted Earnings per Common Share

For the Year Ended December 31,

2017 2016 2015
Cash paid (received) during the year for:  
 
     Interest$942,551
 $796,682
 $635,558
     Income taxes1,856
 (180,323) (190,663)
Noncash investing and financing transactions:  
 
Transfer of revolving credit facilities to secured structured financings495,991
 146,864
 193,180
Transfer of personal loans to held for sale
 
 1,883,251

During the year ended December 31, 2015, the Company deconsolidated certain Trusts from the consolidated balance sheet following the sale of its retained interests in the respective Trusts (Note 7). Upon deconsolidation, the Company derecognized $1,919,171 in assets, including $170,144 in restricted cash, and $1,183,792 in notes payable and other liabilities of the Trusts.
14.Computation of Basic and Diluted Earnings per Common Share


Earnings per common share (EPS)(“EPS”) is computed using the two-class method required for participating securities. Restricted stock awards are considered to be participating securities because holders of such shares have non-forfeitable dividend rights in the event of a declaration of a dividend on the Company’s common shares.

The calculation of earnings per sharediluted EPS excludes 367,880, 1,387,656, and 926,242 employeethe effect of exercise or settlement of the following securities that would be anti-dilutive:
(a) Employee stock options of $24,507, $168,728 and 626,551, 1,106,187, and zero RSUs$367,880 for the years ended December 31, 2019, 2018 and 2017, 2016,respectively; and 2015, respectively, as
(b) RSUs of 0 for the effect of those securities would be anti-dilutive. years ended December 31, 2019 and 2018, and $626,551 for the year ended 2017.

The following table represents EPS numbers for the years ended December 31, 2017, 20162019, 2018 and 2015:2017.



For the Year Ended December 31,
 201920182017
Earnings per common share
Net income$994,370  $915,926  $1,172,807  
Weighted average number of common shares outstanding before restricted participating shares (in thousands)346,992  359,862  359,614  
Weighted average number of common shares outstanding (in thousands)346,992  359,862  359,614  
Earnings per common share$2.87  $2.55  $3.26  
Earnings per common share - assuming dilution
Net income$994,370  $915,926  $1,172,807  
Weighted average number of common shares outstanding (in thousands)346,992  359,862  359,614  
Effect of employee stock-based awards (in thousands)516  810  678  
Weighted average number of common shares outstanding - assuming dilution (in thousands)347,508  360,672  360,292  
Earnings per common share - assuming dilution$2.86  $2.54  $3.26  

 For the Year Ended December 31,
 2017 2016 2015
Earnings per common share     
Net income attributable to Santander Consumer USA Holdings Inc. shareholders$1,187,606
 $766,466
 $824,040
Weighted average number of common shares outstanding before restricted participating shares (in thousands)359,614
 358,032
 354,636
Weighted average number of participating restricted common shares outstanding (in thousands)
 249
 467
Weighted average number of common shares outstanding (in thousands)359,614
 358,281
 355,103
Earnings per common share$3.30
 $2.14
 $2.32
      
Earnings per common share - assuming dilution     
Net income attributable to Santander Consumer USA Holdings Inc. shareholders$1,187,606
 $766,466
 $824,040
Weighted average number of common shares outstanding (in thousands)359,614
 358,281
 355,103
Effect of employee stock-based awards (in thousands)678
 797
 1,060
Weighted average number of common shares outstanding - assuming dilution (in thousands)360,292
 359,078
 356,163
Earnings per common share - assuming dilution$3.30
 $2.13
 $2.31

15. Fair Value of Financial Instruments

Fair value measurement requires that valuation techniques maximize the use of observable inputs and minimize the use of unobservable inputs and also establishes a fair value hierarchy that categorizes into three levels the inputs to valuation techniques used to measure fair value into three levels as follows:

Level 1 inputs are quoted prices in active markets for identical assets or liabilities that can be accessed as of the measurement date. Active markets are those in which transactions for the asset or liability occur in sufficient frequency and volume to provide pricing information on an ongoing basis.





Level 2 inputs are those other than quoted prices included within Level 1 that are observable for the asset or liability, either directly or indirectly. These include quoted prices for similar assets or liabilities in active markets and quoted prices for identical or similar assets or liabilities in markets that are not active.

Level 3 inputs are those that are unobservable for the asset or liability and are used to measure fair value to the extent relevant observable inputs are not available.
Financial Instruments Disclosed, But Not Carried, At Fair Value
The following tables present the carrying value and estimated fair value of the Company’s financial assets and liabilities disclosed, but not carried, at fair value at December 31, 20172019 and December 31, 2016,2018, and the level within the fair value hierarchy:
 December 31, 2019
Carrying
Value
Estimated
Fair Value
Level 1Level 2Level 3
Assets:
Cash and cash equivalents (a)$81,848  $81,848  $81,848  $—  $—  
Finance receivables held for investment, net (b)27,544,162  28,133,427  —  1,009,358  27,124,069  
Restricted cash and cash equivalents (a)2,079,239  2,079,239  2,079,239  —  —  
Total$29,705,249  $30,294,514  $2,161,087  $1,009,358  $27,124,069  
Liabilities:
Notes payable — facilities with third parties (c)$5,399,931  $5,399,931  $—  $—  $5,399,931  
Notes payable — secured structured financings (d)28,141,885  28,360,948  —  18,646,326  9,714,622  
Notes payable — facilities with Santander and related subsidiaries (e)5,652,325  5,724,675  —  —  5,724,675  
Total$39,194,141  $39,485,554  $—  $18,646,326  $20,839,228  
 December 31, 2017
 Carrying
Value
 Estimated
Fair Value
 Level 1 Level 2 Level 3
Assets:         
Cash and cash equivalents (a)$527,805
 $527,805
 $527,805
 $
 $
Finance receivables held for investment, net (b)22,284,068
 24,340,739
 
 
 24,340,739
Restricted cash (a)2,553,902
 2,553,902
 2,553,902
 
 
Total$25,365,775
 $27,422,446
 $3,081,707
 $
 $24,340,739
Liabilities:         
Notes payable — credit facilities (c)$4,848,316
 $4,848,316
 $
 $
 $4,848,316
Notes payable — secured structured financings (d)22,557,895
 22,688,381
 
 12,275,408
 10,412,973
Notes payable — related party (e)3,754,223
 3,754,223
 
 
 3,754,223
Total$31,160,434
 $31,290,920
 $
 $12,275,408
 $19,015,512


 December 31, 2018
Carrying
Value
Estimated
Fair Value
Level 1Level 2Level 3
Assets:
Cash and cash equivalents (a)$148,436  $148,436  $148,436  $—  $—  
Finance receivables held for investment, net (b)24,914,833  26,037,559  —  —  26,037,559  
Restricted cash and cash equivalents (a)2,102,048  2,102,048  2,102,048  —  —  
Total$27,165,317  $28,288,043  $2,250,484  $—  $26,037,559  
Liabilities:
Notes payable — facilities with third parties (c)$4,478,214  $4,478,214  $—  $—  $4,478,214  
Notes payable — secured structured financings (d)26,901,530  26,994,912  —  17,924,867  9,070,045  
Notes payable — facilities with Santander and related subsidiaries (e)3,503,293  3,438,543  —  —  3,438,543  
Total$34,883,037  $34,911,669  $—  $17,924,867  $16,986,802  


(a)Cash and cash equivalents and restricted cash and cash equivalents — The carrying amount of cash and cash equivalents, including restricted cash and cash equivalents, is at an approximated fair value as the instruments mature within 90 days or less and bear interest at market rates.
 December 31, 2016
 Carrying
Value
 Estimated
Fair Value
 Level 1 Level 2 Level 3
Assets:         
Cash and cash equivalents (a)$160,180
 $160,180
 $160,180
 $
 $
Finance receivables held for investment, net (b)23,456,506
 24,630,599
 

 

 24,630,599
Restricted cash (a)2,757,299
 2,757,299
 2,757,299
 
 
Total$26,373,985
 $27,548,078
 $2,917,479
 $
 $24,630,599
Liabilities:         
Notes payable — credit facilities (c)$6,739,817
 $6,739,817
 $
 $
 $6,739,817
Notes payable — secured structured financings (d)21,608,889
 21,712,691
 
 13,530,045
 8,182,646
Notes payable — related party (e)2,975,000
 2,975,000
 
 
 2,975,000
Total$31,323,706
 $31,427,508
 $
 $13,530,045
 $17,897,463
(b)Finance receivables held for investment, net — Finance receivables held for investment, net are carried at amortized cost, net of an allowance. These receivables exclude retail installment contracts that are measured at fair value on a recurring and nonrecurring basis. The estimated fair value for the underlying financial instruments are determined as follows:

(a)
Cash and cash equivalents and restricted cash — The carrying amount of cash and cash equivalents, including restricted cash, is at an approximated fair value as the instruments mature within 90 days or less and bear interest at market rates.
(b)
Finance receivables held for investment, net — Finance receivables held for investment, net are carried at amortized cost, net of an allowance. The estimated fair value for the underlying financial instruments are determined as follows:
Retail installment contracts held for investment netand purchased receivables - credit impaired — The estimated fair value for certain finance receivables at December 31, 2019 is based on the most recent purchase price and hence has classified these amounts as Level 2. The estimated fair value for the remaining finance receivables is calculated based on a DCF in which the Company uses significant unobservable inputs on key assumptions, including historical default rates and adjustments to reflect prepayment rates, expected recovery rates, discount rates reflective of the cost of funding, and credit loss expectations.




Receivables from dealersexpectations.Accordingly, these remaining retail installment contracts held for investment and Capitalare classified as Level 3.
Finance lease receivables netReceivables from dealers held for investment and capitalFinance lease receivables are carried at amortized cost, net of credit loss allowance and gross investments, net of unearned income and allowance for lease losses, respectively.losses. Management believes that the terms of these credit agreements approximate market terms for similar credit agreements.
Receivables from dealers and personal loans held for investment — Receivables from dealers and personal loans held for investment are carried at amortized cost, net of credit loss allowance. Management believes that the terms of these credit agreements approximate market terms for similar credit agreements.
(c)
Notes payable — credit facilities — The carrying amount of notes payable related to revolving credit facilities is estimated to approximate fair value. Management believes that the terms of these credit agreements approximate market terms for similar credit agreements as the facilities are subject to short-term floating interest rates that approximate rates available to the Company.
(c)Notes payable — facilities with third parties — The carrying amount of notes payable related to revolving credit facilities is estimated to approximate fair value. Management believes that the terms of these credit agreements approximate market terms for similar credit agreements as the facilities are subject to short-term floating interest rates that approximate rates available to the Company.
(d)Notes payable — secured structured financings — The estimated fair value of notes payable related to secured structured financings is calculated based on market observable prices and spreads for the Company’s publicly traded debt and market observed prices of similar notes issued by the Company, or recent market transactions involving similar debt with similar credit risks, which are considered level 2 inputs. The estimated fair value of notes payable related to privately issued amortizing notes is calculated based on a combination of credit enhancement review, discounted cash flow analysis and review of market observable spreads for similar liabilities. In conducting this analysis, the Company uses significant unobservable inputs on key assumptions, including historical default rates, prepayment rates, discount rates reflective of the cost of funding, and credit loss expectations, which are considered level 3 inputs.
(e)Notes payable — facilities with Santander and related subsidiaries — The carrying amount of floating rate notes payable to a related party is estimated to approximate fair value as the facilities are subject to short-term floating interest rates that approximate rates available to the Company. The fair value premium/discount of the fixed rate promissory notes are derived from changes in the Company’s unsecured cost of funds since the time of issuance and weighted average life of these notes.
(d)
Notes payable — secured structured financings — The estimated fair value of notes payable related to public securitizations is calculated based on market observable prices and spreads for the Company’s publicly traded debt and market observed prices of similar notes issued by the Company, or recent market transactions involving similar debt with similar credit risks, which are considered level 2 inputs. The estimated fair value of notes payable related to privately issued amortizing notes is calculated based on a combination of discounted cash flow analysis and market observable spreads for similar liabilities in which the Company uses significant unobservable inputs on key assumptions, including historical default rates and adjustments to reflect prepayment rates, discount rates reflective of the cost of funding, and credit loss expectations, which are considered level 3 inputs.
(e)
Notes payable — related party — The carrying amount of notes payable to a related party is estimated to approximate fair value as the facilities are subject to short-term floating interest rates that approximate rates available to the Company.
Financial Instruments Measured At Fair Value On A Recurring Basis
The following table presentstables present the Company’s assets and liabilities that are measured at fair value on a recurring basis at December 31, 20172019 and 2016,2018, and are categorized usingthe level within the fair value hierarchy:

 Fair Value Measurements at December 31, 2019
TotalQuoted Prices
in Active
Markets for
Identical Assets
(Level 1)
Significant
Other
Observable
Inputs
(Level 2)
Significant
Unobservable
Inputs
(Level 3)
Other assets — trading interest rate caps (a)$37,222  $—  $37,222  $—  
Due from affiliates — trading interest rate caps (a)25,330  —  25,330  —  
Other assets — cash flow hedging interest rate swaps (a)2,807  —  2,807  —  
Other assets — trading interest rate swaps (a)—  —  —  —  
Other assets — available-for-sale-debt securities (b)92,246  —  92,246  —  
Other liabilities — trading options for interest rate caps (a)37,222  —  37,222  —  
Other liabilities — cash flow hedging interest rate swaps (a)39,128  —  39,128  —  
Due to affiliates — trading options for interest rate caps (a)25,330  —  25,330  —  
Other liabilities — trading interest rate swaps (a)10,267  —  10,267  —  
Retail installment contracts (c)(d)22,353  —  17,634  4,719  






 Fair Value Measurements at December 31, 2017
 Total Quoted Prices
in Active
Markets for
Identical Assets
(Level 1)
 Significant
Other
Observable
Inputs
(Level 2)
 Significant
Unobservable
Inputs
(Level 3)
Other assets — trading interest rate caps (a)$129,718
 $
 $129,718
 $
Due from affiliates — trading interest rate caps (a)6,112
 
 6,112
 
Other assets — cash flow hedging interest rate swaps (a)39,036
 
 39,036
 
Due from affiliates — cash flow hedging interest rate swaps (a)6,950
 
 6,950
 
Other assets — trading interest rate swaps (a)7,925
 
 7,925
 
Due from affiliates — trading interest rate swaps (a)1,671
 
 1,671
 
Other assets — trading options for interest rate caps (a)

20,075
 
 20,075
 
Due from affiliates — trading options for interest rate caps (a)
12,090
 
 12,090
 
Other liabilities — trading options for interest rate caps (a)129,712
 
 129,712
 
Due to affiliates — trading options for interest rate caps (a)6,112
 
 6,112
 
Other liabilities — trading interest rate caps (a)20,019
 
 20,019
 
Due to affiliates — trading interest rate caps (a)12,090
 
 12,090
 
Retail installment contracts acquired individually (c)22,124
 
 
 22,124
 Fair Value Measurements at December 31, 2018
TotalQuoted Prices
in Active
Markets for
Identical Assets
(Level 1)
Significant
Other
Observable
Inputs
(Level 2)
Significant
Unobservable
Inputs
(Level 3)
Other assets — trading interest rate caps (a)$128,377  $—  $128,377  $—  
Other assets — cash flow hedging interest rate swaps (a)43,967  —  43,967  —  
Other assets — trading interest rate swaps (a)11,553  —  11,553  —  
Other liabilities — trading options for interest rate caps (a)128,377  —  128,377  —  
Other liabilities — cash flow hedging interest rate swaps (a)7,478  —  7,478  —  
Other liabilities — trading interest rate swaps (a)2,130  —  2,130  —  
Retail installment contracts (c)(d)13,509  —  —  13,509  


(a)The valuation is determined using widely accepted valuation techniques including a DCF on the expected cash flows of each derivative. This analysis reflects the contractual terms of the derivative, including the period to maturity, and uses observable market-based inputs. The Company incorporates credit valuation adjustments to appropriately reflect both its own nonperformance risk and the respective counterparty’s nonperformance risk in the fair value measurement of its derivatives. In adjusting the fair value of its derivative contracts for the effect of nonperformance risk, the Company has considered the impact of netting and any applicable credit enhancements, such as collateral postings and guarantees. The Company utilizes the exception in ASC 820-10-35-18D (commonly referred to as the “portfolio exception”) with respect to measuring counterparty credit risk for instruments (Note 8).
 Fair Value Measurements at December 31, 2016
 Total Quoted Prices
in Active
Markets for
Identical Assets
(Level 1)
 Significant
Other
Observable
Inputs
(Level 2)
 Significant
Unobservable
Inputs
(Level 3)
Other assets — trading interest rate caps (a)$68,676
 $
 $68,676
 $
Due from affiliates — trading interest rate caps (a)7,593
 
 7,593
 
Other assets — cash flow hedging interest rate swaps (a)41,471
 
 41,471
 
Due from affiliates — cash flow hedging interest rate swaps (a)4,080
 
 4,080
 
Other assets — trading interest rate swaps (a)783
 
 783
 
Due from affiliates — trading interest rate swaps (a)1,292
 
 1,292
 
Other liabilities — trading options for interest rate caps (a)68,688
 
 68,688
 
Due to affiliates — trading options for interest rate caps (a)7,593
 
 7,593
 
Other liabilities — cash flow hedging interest rate swaps (a)482
 
 482
 
Due to affiliates — cash flow hedging interest rate swaps (a)451
 
 451
 
Other liabilities — trading interest rate swaps (a)42
 
 42
 
Due to affiliates — trading interest rate swaps (a)95
 
 95
 
Other liabilities — total return settlement (a,b)30,618
 
 
 30,618
Retail installment contracts acquired individually (c)24,495
 
 
 24,495
(b)The Company's available-for-sale debt securities includes U.S. Treasury securities that are valued utilizing observable market quotes. The Company obtains vendor trading platform data (actual prices) from a number of live data sources, including active market makers and interdealer brokers and therefore, classified as Level 2.

(a)The valuation is determined using widely accepted valuation techniques including a DCF on the expected cash flows of each derivative. This analysis reflects the contractual terms of the derivative, including the period to maturity, and uses observable market-based inputs. The Company incorporates credit valuation adjustments to appropriately reflect both its own nonperformance risk and the respective counterparty’s nonperformance risk in the fair value measurement of its derivatives. In adjusting the fair value of its derivative contracts for the effect of nonperformance risk, the Company has considered the impact of netting and any applicable credit enhancements, such as collateral postings and guarantees. The Company utilizes the exception in ASC 820-10-35-18D (commonly referred to as the “portfolio exception”) with respect to measuring counterparty credit risk for instruments (Note 8).
(b)The significant unobservable inputs for total return settlement derivative contracts used in the fair value measurement of the Company's liabilities are discount percentages, which are based on comparable financial instruments.
(c)(c)For certain retail installment contracts reported in finance receivables held for investment, net, the Company has elected the fair value option. For a majority of these loans, the Company has used the most recent purchase price as the fair value and hence has classified these amounts as Level 2. The fair values of the remaining retail installment contracts are estimated using a DCF model. When estimating the fair value using this model, the Company uses significant unobservable inputs on key assumptions, which includes historical default rates and adjustments to reflect prepayment rates based on available data from a comparable market securitization of similar assets, discount rates reflective of the cost of funding of debt issuance and recent historical equity yields, and recovery rates based on the average severity utilizing reported severity rates and loss severity utilizing available market data from a comparable securitized pool. Accordingly, these remaining retail installment contracts reported in finance receivables held for investment, net, the Company has elected the fair value option. The fair values of the retail installment contracts are estimated using a DCF model. When estimating the fair value using this model, the Company uses significant unobservable inputs on key assumptions, which includes historical default rates and adjustments to reflect prepayment rates based on available data from a comparable market securitization of similar assets, discount rates reflective of the cost of funding of debt issuance and recent historical equity yields, and recovery rates based on the average severity utilizing reported severity rates and loss severity utilizing available market data from a comparable securitized pool. Accordingly, retail installment


contracts held for investment are classified as Level 3. Changes in the fair value are recorded in investment gains (losses), net in the consolidated statement of income.
(d)The aggregate fair value of retail installment contracts in non-accrual status as of December 31, 2019 and 2018 is $9,511 and $5,126, respectively.
The following table presents the changes in retail installment contracts held for investment balances classified as Level 3 balances for the years ended December 31, 2017, 20162019, 2018 and 2015:
2017:
Year Ended
Year Ended
December 31, 2017 December 31, 2016 December 31, 2015201920182017
Fair value, beginning of year$24,495
 $6,770
 $
Balance — beginning of yearBalance — beginning of year$13,509  $22,124  $24,495  
Additions / issuances21,672
 36,623
 6,770
Additions / issuances2,079  6,631  21,672  
Net collection activities(28,598) (18,850) 
Net collection activities(11,766) (16,755) (28,598) 
Loans sold
 (48) 
Gains recognized in earnings4,555
 
 
Gains recognized in earnings897  1,509  4,555  
Fair value, end of year$22,124
 $24,495
 $6,770
Balance — end of yearBalance — end of year$4,719  $13,509  $22,124  
The following table presents the changes in the total return settlement balance, which is classified as Level 3, for the years ended December 31, 2017, 2016, and 2015:
 Year Ended
 December 31, 2017 December 31, 2016 December 31, 2015
Fair value, beginning of year$30,618
 $53,432
 $48,893
Losses recognized in earnings505
 4,365
 10,973
Settlements(31,123) (27,179) (6,434)
Fair value, end of year$
 $30,618
 $53,432
The Company diddid not have any transfers between Levels 1 and 2 during the years ended December 31, 2017, 2016,2019, 2018 and 2015.2017. There were no amounts transferred into or out of Level 3 during the years ended December 31, 2017, 2016,2019, 2018 and 2015.2017.
Financial Instruments Measured At Fair Value On A Nonrecurring Basis
The following table presents the Company’s assets and liabilities that are measured at fair value on a nonrecurring basis at December 31, 20172019 and 2016,2018, and are categorized using the fair value hierarchy:
 Fair Value Measurements at December 31, 2017
 Total Quoted Prices
in Active
Markets for
Identical Assets
(Level 1)
 Significant
Other
Observable
Inputs
(Level 2)
 Significant
Unobservable
Inputs
(Level 3)
 Lower of cost or fair value expense for the year ended December 31, 2017
Other assets — vehicles (a)$293,546
 $
 $293,546
 $
 $
Personal loans held for sale (b)1,062,089
 
 
 1,062,089
 374,374
Retail installment contracts held for sale (c)1,148,332
 
 
 1,148,332

11,686
Auto loans impaired due to bankruptcy (d)121,578
 
 121,578
 
 75,194






Fair Value Measurements at December 31, 2016 Fair Value Measurements at December 31, 2019
Total Quoted Prices
in Active
Markets for
Identical Assets
(Level 1)
 Significant
Other
Observable
Inputs
(Level 2)
 Significant
Unobservable
Inputs
(Level 3)
 Lower of cost or fair value expense for the year ended December 31, 2016TotalQuoted Prices
in Active
Markets for
Identical Assets
(Level 1)
Significant
Other
Observable
Inputs
(Level 2)
Significant
Unobservable
Inputs
(Level 3)
Lower of cost or fair value expense for the year ended December 31, 2019
Other assets — vehicles (a)$257,382
 $
 $257,382
 $
 $
Other assets — vehicles (a)$341,465  $—  $341,465  $—  $—  
Personal loans held for sale (b)1,077,600
 
 
 1,077,600
 414,703
Personal loans held for sale (b)1,007,105  —  —  1,007,105  408,700  
Retail installment contracts held for sale (c)1,045,815
 
 
 1,045,815
 8,913
Auto loans impaired due to bankruptcy (c)Auto loans impaired due to bankruptcy (c)200,504  —  200,504  —  9,106  

 Fair Value Measurements at December 31, 2018
TotalQuoted Prices
in Active
Markets for
Identical Assets
(Level 1)
Significant
Other
Observable
Inputs
(Level 2)
Significant
Unobservable
Inputs
(Level 3)
Lower of cost or fair value expense for the year ended December 31, 2018
Other assets — vehicles (a)$342,097  $—  $342,097  $—  $—  
Personal loans held for sale (b)1,068,757  —  —  1,068,757  367,219  
Retail installment contracts held for sale—  —  —  —  15,098  
Auto loans impaired due to bankruptcy (c)189,114  —  189,114  —  18,083  
(a) The Company estimates the fair value of its vehicles, which are obtained either through repossession or lease termination, using historical auction rates and current market levels of used car prices.
(b) Represents the portion of the portfolio specifically impaired as of period-end. The estimated fair value for personal loans held for sale is calculated based on the lower of market participant view and a DCF analysis in which the Company uses significant unobservable inputs on key assumptions, including historical default rates and adjustments to reflect prepayment rates (principal and interest), discount rates reflective of the cost of funding, and credit loss expectations. The lower of cost or fair value adjustment for personal loans held for sale includes customer default activity and adjustments related to the net change in the portfolio balance during the reporting period.
(c) The estimated fair value is calculated based on a DCF analysis in which the Company uses significant unobservable inputs on key assumptions, including expected default rates, prepayment rates, recovery rates, and discount rates reflective of the cost of funds and appropriate rate of returns.
(d) For loans that are considered collateral-dependent, such as certain bankruptcy loans, impairment is measured based on the fair value of the collateral, less its estimated cost to sell. For the underlying collateral, the estimated fair value is obtained using historical auction rates and current market levels of used car prices.

Quantitative Information about Level 3 Fair Value Measurements
The following table presents quantitative information about the significant unobservable inputs for assets and liabilities measured at fair value on a recurring and nonrecurring basis at December 31, 2017:
2019 and 2018:
Financial InstrumentsFair Value at December 31, 2019Valuation TechniqueUnobservable InputsRange
Financial Assets:
Retail installment contracts held for investment$4,719 Discounted Cash FlowDiscount Rate8%-10%
Default Rate15%-20%
Prepayment Rate6%-8%
Loss Severity Rate50%-60%
Personal loans held for sale$1,007,105 Lower of Market or Income ApproachMarket Approach 
Market Participant View 70%-80%
Income Approach 
Discount Rate 15%-25%
Default Rate30%-40%
Net Principal & Interest Payment Rate70%-85%
Loss Severity Rate90%-95%




Financial InstrumentsFair Value at December 31, 2018Valuation TechniqueUnobservable InputsRange
Financial Assets:
Retail installment contracts held for investment$13,509 Discounted Cash FlowDiscount Rate8%-10%
Default Rate15%-20%
Prepayment Rate6%-8%
Loss Severity Rate50%-60%
Personal loans held for sale$1,068,757 Lower of Market or Income ApproachMarket Approach 
Market Participant View 70%-80%
Income Approach 
Discount Rate 15%-25%
Default Rate30%-40%
Net Principal & Interest Payment Rate70%-85%
Loss Severity Rate90%-95%
Financial InstrumentsFair Value at December 31, 2017Valuation TechniqueUnobservable InputsRange
Financial Assets:
Retail installment contracts held for investment$22,124Discounted Cash FlowDiscount Rate8% - 10%
Default Rate15% - 20%
Prepayment Rate6% - 8%
Loss Severity Rate50% - 60%
Personal loans held for sale
$1,062,089Lower of Market or Income Approach
Market Approach
Market Participant View70% - 80%
Income Approach
Discount Rate15% - 20%
Default Rate30% - 40%
Net Principal Payment Rate50% - 70%
Loss Severity Rate90% - 95%
Retail installment contracts held for sale$1,148,332Discounted Cash FlowDiscount Rate3% - 6%
Default Rate3% - 4%
Prepayment Rate15% - 20%
Loss Severity Rate50% - 60%
The following table presents quantitative information about the significant unobservable inputs for assets and liabilities measured at fair value on a recurring and nonrecurring basis at December 31, 2016:


Financial Instruments Fair Value at December 31, 2016 Valuation Technique Unobservable Inputs Range
Financial Assets:
Retail installment contracts held for investment $24,495 Discounted Cash Flow Discount Rate 8% - 10%
Default Rate 15% - 20%
Prepayment Rate 6% - 8%
   Loss Severity Rate 50% - 60%
Personal loans held for sale

 $1,077,600 
Lower of Market or Income Approach

 Market Approach  
   
Market Participant View

 
70% - 80%

   Income Approach  
   Discount Rate 15% - 20%
   
Default Rate

 30% - 40%
   
Net Principal Payment Rate

 50% - 70%
   
Loss Severity Rate

 90% - 95%
Retail installment contracts held for sale $1,045,815 Discounted Cash Flow Discount Rate 3% - 6%
Default Rate 3% - 4%
Prepayment Rate 15% - 20%
   Loss Severity Rate 50% - 60%
Total return settlement $30,618 Discounted Cash Flow Discount Rate 6.4%

16.  Employee Benefit Plans
SC Compensation Plans — Prior to its expiration on January 31, 2015, the The Company granted stock options to certain executives, other employees, and independent directors under the Company’s 2011 Management Equity Plan (the MEP). It, which enabled the Company to make stock awards up to a total of approximately 29 million common shares. Noshares (net of shares canceled and forfeited). The MEP expired in January 2015 and the Company will not grant any further awards will be made under this plan. In December 2013, the Board establishedMEP. The Company has granted stock options, restricted stock awards and restricted stock units (RSUs) under the Omnibus Incentive Plan (the Omnibus Plan), which was amendedestablished in 2013 and restated as of June 2016. The Omnibus Plan enables the Company to grant awards of non-qualified and incentive stock options, stock appreciation rights, restricted stock awards, restricted stock units (RSUs),RSUs, and other awards that may be settled in or based upon the value of the Company'sCompany’s common stock up to a total of 5,192,641 common shares. The Plan was amended and restated as of June 16, 2016.
Stock options granted under the MEP and the Plan have an exercise price based on the estimated fair market value of the Company’s common stock on the grant date. The stock options expire after ten years after grant date and include both time vesting options and performance vesting options. The fair value of the stock options is amortized into income over the vesting period as time and performance vesting conditions are met. Under the Management Shareholders Agreement entered into by certain employees, no shares obtained through exercise of stock options under the MEP could be transferred until the later of December 31, 2016, and the Company’s execution of an IPO (the later date of which is referred to as the Lapse Date). Until the Lapse Date, if an employee were to leave the Company, the Company would have the right to repurchase any or all of the stock obtained by the employee through option exercise. If the employee were terminated for cause (as defined in the MEP) or voluntarily left the Company without good reason (as defined in the Plan), in each case, prior to the Lapse Date the repurchase price would be the lower of the strike price or fair market value at the date of repurchase. If the employee were terminated without cause or voluntarily left the Company with good reason, in each case, prior to the Lapse Date the repurchase price is the fair market value at the date of repurchase. Management believes the Company’s repurchase right caused the IPO event to constitute an implicit vesting condition and therefore did not record any stock compensation expense until the date of the IPO.
On December 28,In 2013, the Board approved certain changes to the MEP and the Management Shareholders Agreement, including acceleration of vesting for certain employees, removal of transfer restrictions for shares underlying a portion of the options outstanding under the Plan, and addition of transfer restrictions for shares underlying another portion of the outstanding options. All of the changes were contingent on, and effective upon, the Company’s execution of an IPO and, as such, became effective upon pricing of the IPO on January 22, 2014. Also, on December 28, 2013, the Company granted
Compensation expense related to 583,890 shares of restricted stock that the Company has issued to certain executives under terms of the Omnibus Plan. Compensation expense related to this restricted stock is recognized over a five-yearfive-year vesting period, withwith 0, 0, and $5,457 $725, and $8,851 recorded for the years ended December 31, 2019, 2018 and 2017, 2016,respectively. The Company recognized $8,577, $7,656 and 2015,$13,037 related to stock options and restricted stock units within the compensation expense for the years ended December 31, 2019, 2018 and 2017, respectively. In addition, the Company recognizes forfeitures of awards as they occur.


Also, in connection with the IPO, the Company granted additional stock options under the MEP to certain executives, other employees, and an independent director with an estimated compensation cost of $10,216, which is being recognized over the awards'awards’ vesting period of five years for the employees and three years for the director. Additional stock option grants have been made to employees under the Omnibus Plan during the year ended December 31, 2016. The estimated compensation cost associated with these additional grants was $727 and will be recognized over the vesting periods of the awards.
A summary of the Company’s stock options and related activity as of and for the year ended December 31, 20172019 is as follows:




 Shares 
Weighted
Average
Exercise
Price
 
Weighted
Average
Remaining
Contractual
Term (Years)
 
Aggregate
Intrinsic
Value
Options outstanding at January 1, 20174,295,830
 $12.70
 5.6 $12,982
Exercised(1,435,606) 9.51
 
 8,047
Expired(470,276) 20.28
 
 

Forfeited(694,940) 14.94
 
 
Options outstanding at December 31, 20171,695,008
 $12.39
 4.7 $12,058
Options exercisable at December 31, 20171,455,170
 $10.91
 4.3 $11,851
Options expected to vest at December 31, 2017239,838
 $21.35
 6.7 

SharesWeighted
Average
Exercise
Price
Weighted
Average
Remaining
Contractual
Term (Years)
Aggregate
Intrinsic
Value
Options outstanding at January 1, 2019645,376  $13.15  4.0$3,682  
Granted—  —  —  —  
Exercised(356,183) 12.72  —  4,266  
Expired(1,480) 9.21  —  —  
Forfeited(15,456) 24.36  —  —  
Others (a)1,480  9.21  —  —  
Options outstanding at December 31, 2019273,737  13.09  3.1$2,867  
Options exercisable at December 31, 2019243,786  12.57  2.8$2,674  
Options expected to vest at December 31, 201929,951  17.26  5.8193  
In connection with compensation restrictions imposed on certain executive officers and other employees by the European Central Bank under the Capital Requirements Directive IV (CRD IV) prudential rules, which require a portion of such officers' and employees' variable compensation to be paid in the form of equity, the Company granted RSUs in February and April 2015. Pursuant to the applicable award agreements under the Omnibus Plan, a portion(a) Represents stock options that were reinstated.
A summary of the RSUs vested immediately upon grant,status and a portion will vest annually over the first three anniversarieschanges of the grant date. In June 2015,Company’s nonvested stock options as part of a separate grant under the Omnibus Incentive Plan, the Company granted certain officers RSUs that vest over a three-year period, with vesting dependent on Santander performance over that time. After vesting, stock obtained by employees and officers through RSUs must be held for one year. In October 2015, the Company granted, under the Omnibus Plan, certain directors RSUs that vest upon the earlier of the first anniversary of the grant date or the first annual meeting following the grant date. In December 2015, the Company granted a new officer RSUs that will vest in equal portions on each of the first three anniversaries of the grant date.
In February, June and November 2016, the Company granted certain new employees RSUs that will vest annually over a three-year period. In March, April and November 2016, RSUs that vest annually over a three-year period were granted to certain officers and employees as retention awards. The RSUs granted as retention awards to officers and employees whose variable compensation is subject to the provisions of CRD IV must be held for one year after vesting. In accordance with the provisions of CRD IV, in April 2016, the Company granted RSUs to certain officers and employees, a portion of which vested immediately upon grant and a portion that vest annually over a three-year period, and all of which must be held for one year after vesting. In November 2016, the Company granted certain officers RSUs that vest over a three-year period, with vesting dependent on Santander performance over that time and which must be held for one year after vesting. In November and December 2016, the Company granted certain directors RSUs that vest upon the earlier of the first anniversary of the grant date or the first annual meeting following the grant date. All RSU grants during the year ended December 31, 20162019, is presented below:
Shares  Weighted Average Grant Date Fair Value
Non-vested at January 1, 201987,821  $6.55  
Granted—  —  
Vested(42,414) 7.08  
Forfeited(15,456) 8.09  
Non-vested at December 31, 201929,951  $5.01  
At December 31, 2019, total unrecognized compensation expense for nonvested stock options was $72, which is expected to be recognized over a weighted average period of 0.8 years.
There were made under the Omnibus Plan.
In March, May, August, and October 2017, the Companyno stock options granted to certain employees subject to CRD IV, RSUs that vest annually over three-year periods. In March 2017, the company granted RSUs to certain officers and employees in connection with the 2016 annual bonus. For the RSUs granted to officers and employees subject to CRD IV, except for the CEO, 60% of the RSUs vested immediately upon grant and 40% of the RSUs will vest ratably over three-year periods, all of which must be held for one year after vesting. For the RSUs granted to the CEO, half of the RSUs vested immediately upon grant and half of the RSUs will vest ratably over a five-year period, subject to the achievement of certain performance conditions. For employees not subject to the CRD IV, the RSUs will vest annually over three-year periods. In June 2017, the Company granted certain directors RSUs that vest upon the earlier of the first anniversary of the grant date2019 or the first annual meeting following the grant date. All RSU grants during the year ended December 31, 2017 were made under the Omnibus Plan.2018.
On November 15, 2017, Mr. Dundon (former Chairman of the Board and CEO of the Company), the Company, SC Illinois, SHUSA, Santander and DDFS LLC (an affiliate of Mr. Dundon), entered into the Settlement Agreement that,


among other things, amended the terms of a prior settlement agreement entered into between the parties in connection with Mr. Dundon’s departure from the Company. Pursuant to the Settlement Agreement, among other things, Mr. Dundon received payments from the Company totaling $66,115, of which $52,799 was paid in satisfaction of Mr. Dundon’s previous exercise of certain stock options that was the subject of the Separation Agreement entered into by Mr. Dundon in connection with his departure from the Company. The Settlement Agreement also modifiesmodified the terms of certain equity-based awards previously granted to Mr. Dundon.
In connection with compensation restrictions imposed on certain executive officers and other employees by the European Central Bank under the Capital Requirements Directive IV (CRD IV) prudential rules, which require a portion of such officers’ and employees’ variable compensation to be paid in the form of equity and deferred, the Company periodically grants RSUs. Under the Plan, a portion of these RSUs vest immediately upon grant, and a portion will vest annually over the following three or five years subject to the achievement of certain performance conditions as and where applicable. After the shares subject to the RSUs vest and are settled, they are subject to transfer and sale restrictions for one year. The Company also has granted certain directors RSUs that vest upon the earlier of the first anniversary of grant date or the first stockholder meeting following the grant date. In addition, the Company grants RSUs to certain officers and employees as part of variable compensation and vesting terms can vary depending on grant reason. Any awards granted that are not pursuant to CRD IV compliance are not subject to the one year no sale/transfer restriction.RSUs are valued based upon the fair market value on the date of the grant.


A summary of the statusCompany’s Restricted Stock Units and changes of the Company's nonvestedperformance stock optionsunits and related activity as of and for the year ended December 31, 2017,2019 is presented below:as follows:




 Shares Weighted Average Grant Date Fair Value
Non-vested at January 1, 20171,151,067
 $7.02
Granted
 
Vested(216,289) 7.66
Forfeited or expired(694,940) 6.73
Non-vested at December 31, 2017239,838
 $7.29
SharesWeighted
Average
Grant Date
Fair Value
Weighted
Average
Remaining
Contractual
Term (Years)
Aggregate
Intrinsic
Value
Outstanding as of January 1, 2019698,799  $14.53  1.1$12,292  
Granted473,325  20.46  —  —  
Vested(563,427) 16.69  —  11,882  
Forfeited/canceled(110,398) 16.34  —  —  
Non-vested at December 31, 2019498,299  $17.41  0.9$11,645  
At December 31, 2017, total unrecognized compensation expense for nonvested stock options was $1,198, which is expected to be recognized over a weighted average period of 2.2 years.
There were no stock options granted to employees in 2017. The following summarizes the assumptions used for estimating the fair value of stock options granted to employees for the years ended December 31, 2016, and 2015.
 For the Year Ended December 31,
 2016 2015
Assumption   
Risk-free interest rate1.79% 1.64% - 1.97%
Expected life (in years)6.5 6.0 - 6.5
Expected volatility33% 32% - 48%
Dividend yield3.69% 1.6% - 2.7%
Weighted average grant date fair value$3.14 $6.92 - $9.67
Defined Contribution Plan— The Company sponsors a defined contribution plan offered to qualifying employees. Employees participating in the plan may contribute up to 75% of their base salary,eligible compensation, subject to federal limitations on absolute amounts contributed. The Company will match up to 6% of their base salary,eligible compensation, with matching contributions of up to 100% of employee contributions. The total amount contributed by the Company in 2019, 2018 and 2017, 2016,was $14,039, $13,952, and 2015, was $12,370, $11,805, and $9,498, respectively.

17. Shareholders'Shareholders’ Equity
Share Repurchases and Treasury Stock
In June 2018, the Board announced purchases by the Company of up to $200 million, excluding commissions, of its outstanding common stock through June 2019.
In May 2019, the Board announced purchases by the Company of up to $400 million, excluding commissions, of its outstanding common stock through the end of the second quarter of 2019.
In June 2019, the Board announced purchases by the Company of up to $1.1 billion, excluding commissions, of its outstanding common stock effective from the third quarter of 2019 through the end of the second quarter of 2020.
On January 30, 2020, the Company commenced a modified Dutch Auction tender offer to purchase up to $1 billion of shares of its common stock, at a range of between $23 and $26 per share, or such lesser number of shares of its common stock as are properly tendered and not properly withdrawn by the seller, in cash. The tender offer expires on February 27, 2020.
The following table presents information regarding repurchases of the Company’s common stock as part of publicly announced plans or programs during the year ended December 31, 2019:
$200 Million Share Repurchase Program - January 2019(a)
Total cost (including commissions paid) of shares repurchased$17,780 
Average price per share$18.40 
Number of shares repurchased965,430 
$400 Million Share Repurchase Program - May 2019 through June 2019
Total cost (including commissions paid) of shares repurchased$86,864 
Average price per share$23.16 
Number of shares repurchased3,749,692 
$1.1 Billion Share Repurchase Program - July 2019 through June 2020
Total cost (including commissions paid) of shares repurchased$233,350 
Average price per share$25.47 
Number of shares repurchased9,155,288 
(a) During the year ended December 31, 2018, the Company purchased 9,473,955 shares of its common stock under its share repurchase program at a cost of approximately $182 million

During the year ended December 31, 2019, the Company purchased 13,870,410 shares of it's common stock under its share repurchase program at a cost of approximately $338 million, excluding commissions.





Refer to Part II Item 5 - "Market for the registrant's common equity, related stockholder matters and issuer purchases of equity securities," Repurchase of Common Stock section for additional details on share repurchases.
The Company had 252,00223,596,367 and 94,5959,725,957 shares of treasury stock outstanding, with a cost of $5,370$525,897 and $1,600$187,930 as of December 31, 20172019 and 2016,2018, respectively. Prior to the IPO, the Company repurchased 3,154 shares as a result of an employee leaving the company. Additionally, as of December 31, 2017 and 2016, 248,848 and 91,441NaN shares were withheld to cover income taxes related to stock issued in connection with employee incentive compensation plans respectively, including 157,407 and 25,590 shares withheld duringfor the yearsyear ended December 31, 2017 and 2016, respectively.2019. The value of the treasury stock is immaterial and included within the additional paid-in-capital.
Accumulated Other Comprehensive Income (Loss)
A summary of changes in accumulated other comprehensive income (loss), net of tax, for the years ended December 31, 2017, 2016,2019, 2018 and 20152017 is as follows:

For the Year Ended December 31,
201920182017
Beginning balance, unrealized gains (losses)$33,515  $44,262  $28,259  
Other comprehensive income (loss) before reclassifications (gross)(32,150) 17,802  21,962  
Amounts (gross) reclassified out of accumulated other comprehensive income (loss)(28,058) (28,549) (5,959) 
Ending balance, unrealized gains (losses)$(26,693) $33,515  $44,262  

 Unrealized gains (losses) on cash flow hedges
Balance - January 1, 2015$3,553
Other comprehensive income (loss) before reclassifications (gross)(34,182)
Amounts (gross) reclassified out of accumulated other comprehensive income32,754
Balance - December 31, 20152,125
Other comprehensive income (loss) before reclassifications (gross)(1,324)
Amounts (gross) reclassified out of accumulated other comprehensive income27,458
Balance - December 31, 201628,259
Other comprehensive income (loss) before reclassifications (gross)21,962
Amounts (gross) reclassified out of accumulated other comprehensive income(5,959)
Balance - December 31, 2017$44,262


Amounts (gross) reclassified out of accumulated other comprehensive income (loss) during the years ended December 31, 2019, 2018 and 2017 consist of the following:
For the Year Ended December 31,
ReclassificationIncome statement line item201920182017
Cash flow hedgesInterest expense$(37,079) $(37,710) $(6,060) 
Tax benefit9,021  9,161  101  
Net of tax$(28,058) $(28,549) $(5,959) 
 Year Ended December 31, 2017 Year Ended December 31, 2016 Year Ended December 31, 2015
ReclassificationAmount reclassified Income statement line item Amount reclassified Income statement line item Amount reclassified Income statement line item

           
Cash flow hedges$(6,060) Interest Expense $43,898
 Interest Expense $50,860
 Interest Expense
Tax expense (benefit)101
   (16,440)   (18,106)  
Net of tax$(5,959)   $27,458
   $32,754
  
Dividends
TheDuring January 2020, the Company madedeclared a cash dividend payment in 2017 and inof $0.22 per share, which was paid on February 2018 and, subject20, 2020, to Board approval, plan to pay a dividend inshareholders of record as of the second quarterclose of 2018.business on February 10, 2020.





18. Investment Gains (Losses),Losses, Net
When the Company sells retail installment contracts, acquired individually, personal loans or leases to unrelated third parties or to VIEs and determines that such sale meets the applicable criteria for sale accounting, the Company recognizes a gain or loss for the difference between the cash proceeds and carrying value of the assets sold. The gain or loss is recorded in investment gains (losses), net. Lower of cost or market adjustments on the recorded investment of finance receivables held for sale are also recorded in investment gains (losses), net.

Investment gains (losses), net was comprised of the following for the yearsyear ended December 31, 2017, 2016,2019, 2018 and 2015:
2017:
For the Year Ended December 31,
For the Year Ended December 31,201920182017
2017 2016 2015
Gain (loss) on sale of loans and leases$17,554
 $(11,549) $155,408
Gain (loss) on sale of loans and leases$—  $(22,250) $17,554  
Lower of cost or market adjustments(386,060) (423,616) (236,396)Lower of cost or market adjustments(408,700) (382,317) (386,060) 
Other gains / (losses and impairments)2,067
 (9,594) (14,226)
Other gains, (losses and impairments), netOther gains, (losses and impairments), net2,013  2,929  2,067  
$(366,439) $(444,759) $(95,214)$(406,687) $(401,638) $(366,439) 


The lower of cost or market adjustments for the year ended December 31, 2019, 2018 and 2017 included $418,771, $404,651 and $451,672, in customer default activity, respectively, and net favorable adjustments of $10,071, $22,334 and $65,612, respectively, primarily related to net changes in the unpaid principal balance on the personal lending portfolio, mostall of which has beenis classified as held for sale since September 30, 2015. The lower of cost or market adjustments for the year ended December 31, 2016 included $429,106 in customer default activity and net favorable adjustments of $14,403 related to net changes in the unpaid principal balance on the personal lending portfolio, most of which has been classified as held for sale since September 30, 2015. The key driver to continued write-downs due to customer default activity, is the lower of cost or market adjustment recorded for each new originated loan, based on forecasted lifetime loss.sale.




19.Correction of Errors

On October 27, 2016, the Company filed an amended Annual Report on Form 10-K/A for the year ended December 31, 2015 in which the Company restated its audited financial statements for the year ended December 31, 2015 to correct certain errors which are reflected herein, the most significant of which were as follows:


The methodology for estimating the credit loss allowance for individually acquired retail installment contracts held for investment and the identification of the population of loans that should be classified and disclosed as TDRs.


The effective rate used to discount expected cash flows to determine TDR impairment.

The classification of subvention payments within the income statement related to leased vehicles.

The application of the retrospective effective interest method for accreting discounts, subvention payments from manufacturers, and other origination costs (collectively "discount") on individually acquired retail installment contracts held for investment.

The consideration of net unaccreted discounts when estimating the allowance for credit losses for the non-TDR portfolio of individually acquired retail installment loans held for investment.

The recognition of and disclosure of severance and stock compensation expenses, a deferred tax asset, and a liability for certain benefits payable to the former CEO.


20.19.  Quarterly Financial Data (unaudited)

The following is a summary of quarterly financial results:
First QuarterSecond QuarterThird QuarterFourth Quarter
Year Ended December 31, 2019
Total finance and other interest income$1,913,387  $1,948,771  $1,989,250  $2,005,050  
Net finance and other interest income1,134,986  1,174,290  1,197,845  1,155,412  
Provision for credit losses550,879  430,676  566,849  545,345  
Income (loss) before income taxes337,267  480,031  314,694  222,276  
Net income (loss)247,503  368,267  232,538  146,062  
Net income (loss) per common share (basic)$0.70  $1.05  $0.67  $0.43  
Net income (loss) per common share (diluted)$0.70  $1.05  $0.67  $0.43  
Allowance for credit losses$3,176,250  $3,122,259  $3,116,680  $3,043,469  
Finance receivables held for investment, net25,598,716  25,838,749  26,500,359  27,767,019  
Total assets45,045,906  46,416,093  47,279,015  48,933,529  
Total equity7,158,530  7,337,261  7,345,202  7,318,620  
Year Ended December 31, 2018
Total finance and other interest income$1,679,955  $1,757,397  $1,818,748  $1,877,418  
Net finance and other interest income1,080,244  1,123,109  1,144,089  1,138,560  
Provision for credit losses510,341  406,544  597,914  690,786  
Income before income taxes302,667  449,146  296,822  143,633  
Net income244,614  335,026  231,948  104,338  
Net income per common share (basic)$0.68  $0.93  $0.64  $0.29  
Net income per common share (diluted)$0.68  $0.93  $0.64  $0.29  
Allowance for credit losses$3,320,821  $3,320,792  $3,305,186  $3,240,376  
Finance receivables held for investment, net22,551,646  24,057,164  24,839,583  25,117,454  
Total assets40,028,740  41,157,189  42,806,955  43,959,855  
Total equity6,713,532  7,033,636  7,141,215  7,018,358  





 First Quarter Second Quarter Third Quarter Fourth Quarter
Year Ended December 31, 2017       
Total finance and other interest income$1,631,244
 $1,666,721
 $1,649,376
 $1,616,679
Net finance and other interest income1,113,984
 1,135,126
 1,059,121
 1,009,542
Provision for credit losses635,013
 520,555
 536,447
 562,346
Income (loss) before income taxes221,428
 348,108
 277,773
 (23,795)
Net income (loss)143,427
 264,675
 199,388
 580,116
Net income (loss) per common share (basic)$0.40
 $0.74
 $0.55
 $1.61
Net income (loss) per common share (diluted)$0.40
 $0.74
 $0.55
 $1.61
        
Allowance for credit losses$3,453,075
 $3,458,410
 $3,380,763
 $3,269,506
Finance receivables held for investment, net23,444,625
 23,634,914
 22,667,203
 22,427,769
Total assets39,061,940
 39,507,482
 38,765,557
 39,422,304
Total equity5,418,998
 5,678,733
 5,885,234
 6,480,501
        
Year Ended December 31, 2016       
Total finance and other interest income$1,619,899
 $1,643,989
 $1,638,525
 $1,627,183
Net finance and other interest income1,213,804
 1,202,255
 1,178,620
 1,131,974
Provision for credit losses660,170
 511,921
 610,398
 685,711
Income before income taxes328,942
 437,563
 304,020
 90,186
Net income208,299
 283,345
 213,547
��61,275
Net income per common share (basic)$0.58
 $0.79
 $0.60
 $0.17
Net income per common share (diluted)$0.58
 $0.79
 $0.59
 $0.17
        
Allowance for credit losses$3,337,490
 $3,436,325
 $3,412,977
 $3,421,767
Finance receivables held for investment, net23,961,903
 23,477,426
 23,686,391
 23,481,001
Total assets37,768,959
 38,490,611
 38,771,636
 38,539,104
Total equity4,604,739
 4,876,712
 5,117,657
 5,238,619

ITEM 9. CHANGES IN AND DISAGREEMENTS WITH ACCOUNTANTS ON ACCOUNTING AND FINANCIAL DISCLOSURE

ITEM 9.CHANGES IN AND DISAGREEMENTS WITH ACCOUNTANTS ON ACCOUNTING AND FINANCIAL DISCLOSURE


None.




ITEM 9A.CONTROLS AND PROCEDURES

ITEM 9A. CONTROLS AND PROCEDURES

Evaluation of Disclosure Controls and Procedures

Our management, with the participation of our Chief Executive Officer (CEO)CEO and Chief Financial Officer (CFO),CFO, has evaluated the effectiveness of our disclosure controls and procedures as defined in Rules 13a- 15(e) and 15d- 15(e) under the Securities Exchange Act of 1934, as amended (the “Exchange Act”), as of the end of the period covered by this Annual Report on Form 10-K. December 31, 2019 (the “Evaluation Date”).Based on suchthat evaluation, our CEO and CFO have concluded that as of December 31, 2017, we did not maintain effectivethe Evaluation Date, our disclosure controls and procedures because ofwere effective at the material weaknesses in internal control over financial reporting described below. In light of these material weaknesses, management completed additional procedures and analysis to validate the accuracy and completeness of the financial results impacted by the control deficiencies including the validation of data underlying key financial models and the addition of substantive logic inspection, fluctuation analysis and testing procedures. In addition, management engaged the Audit Committee directly, in detail, to discuss the procedures and analysis performed to ensure the reliability of the Company's financial reporting. Notwithstanding these material weaknesses, based on additional analyses and other procedures performed, management concluded that the financial statements included in this report fairly present in all material respects our financial position, results of operations, capital position, and cash flows for the periods presented, in conformity with U.S. GAAP.reasonable assurance level.


Management'sManagement’s Annual Report on Internal Control over Financial Reporting


Management is responsible for establishing and maintaining adequate internal control over financial reporting, as such term is defined in Exchange Act Rules 13a-15(f) and 15d-15(f). The Company’s internal control over financial reporting is a process designed under the supervision of the Company'sCompany’s CEO and CFO to provide reasonable assurance regarding the reliability of financial reporting and the preparation of the Company’s financial statements for external purposes in accordance with U.S. GAAP.


Management’s internal control over financial reporting includes those policies and procedures that (i) pertain to the maintenance of records that, in reasonable detail, accurately and fairly reflect the transactions and dispositions of the assets of the Company; (ii) provide reasonable assurance that transactions are recorded as necessary to permit preparation of financial statements in accordance with U.S. GAAP and that receipts and expenditures of the Company are being made only in accordance with authorizations of management and directors of the Company; and (iii) provide reasonable assurance regarding prevention or timely detection of unauthorized acquisition, use or disposition of the Company’s assets that could have a material effect on the financial statements.


As of December 31, 2017,2019, management assessed the effectiveness of the Company’s internal control over financial reporting based on the criteria established in “Internal Control - Integrated Framework,” issued by the Committee of Sponsoring Organizations (COSO) of the Treadway Commission (the 2013 framework). Based on this evaluation, our management concluded that our internal control over financial reporting was effective as of December 31, 2019.

PricewaterhouseCoopers LLP, our independent registered public accounting firm, has audited the effectiveness of the Company’s internal control over financial reporting as of December 31, 2019, as stated in their report, which appears in Part II, Item 8 of this Annual Report on Form 10-K.

Remediation of Previously Reported Material Weakness

Management has completed the testing of design and operating effectiveness of the new and enhanced controls related to the following previously reported material weakness. A material weakness (as defined in Rule 12b-2 under the Exchange Act) is a deficiency, or combination of deficiencies, in internal control over financial reporting such that there is a reasonable possibility that a material misstatement in our annual or interim financial statements will not be prevented or detected on a timely basis.

Based on the assessment, management determined that the Company did not maintain effective internal control over financial reporting as of December 31, 2017, because of Management considers the material weaknesses noted below. These deficiencies could result in misstatements of the accounts and disclosures noted below that in turn, would result in a material misstatement of the annual or interim consolidated financial statements that would not be prevented or detected.weakness remediated:


1. Control Environment, Risk Assessment, Control Activities and Monitoring


We did not maintain effective internal control over financial reporting related to the following areas:our control environment, risk assessment, control activities and monitoring:


Management did not effectively execute a strategy to hire and retain a sufficient complement of personnel with an appropriate level of knowledge, experience, and training in certain areas important to financial reporting.
The tone at the top was insufficient to ensure there were adequate mechanisms and oversight to ensure accountability for the performance of internal control over financial reporting responsibilities and to ensure corrective actions were appropriately prioritized and implemented in a timely manner.




There was not adequate management oversight of accounting and financial reporting activities in implementing certain accounting practices to conform to the Company’s policies and U.S. GAAP.


There was not an adequate assessment of changes in risks by management that could significantly impact internal control over financial reporting or an adequate determination and prioritization of how those risks should be managed.
There was not adequate management oversight and identification of models, spreadsheets and completeness and accuracy of data material to financial reporting.
There were insufficiently documented Company accounting policies and insufficiently detailed Company procedures to put policies into effective action.
There was a lack of appropriate tone at the top in establishing an effective control owner risk and controls self-assessment process which contributed to a lack of clarity about ownership of risksrisk assessments and control design and effectiveness. There was insufficient governance, oversight and monitoring of the credit loss allowance and accretion processes and a lack of defined roles and responsibilities in monitoring functions.

This material weakness in control environment contributes to each of the following identified material weaknesses:

2. Development, Approval, and Monitoring of Models Used to Estimate the Credit Loss Allowance

Various deficiencies were identified in the credit loss allowance process related to review, monitoring and approval processes over models and model changes that aggregated to a material weakness. The following controls did not operate effectively:

Review controls over completeness and accuracy of data, inputs and assumptions in models and spreadsheets used for estimating credit loss allowance and related model changes were not effective and management did not adequately challenge significant assumptions.
Review and approval controls over the development of new models to estimate credit loss allowance and related model changes were ineffective.
Adequate and comprehensive performance monitoring over related model output results was not performed and we did not maintain adequate model documentation.

This material weakness relates to the following financial statement line items: the credit loss allowance, provision for credit losses, and the related disclosures within Note 2 - Finance Receivables and Note 4 - Credit Loss Allowance and Credit Quality.

3. Identification, Governance, and Monitoring of Models Used to Estimate Accretion

Various deficiencies were identified in the accretion process related to review, monitoring and governance processes over models that aggregated to a material weakness. The following controls did not operate effectively:

Review controls over completeness and accuracy of data, inputs, calculation and assumptions in models and spreadsheets used for estimating accretion were not effective and management did not adequately challenge significant assumptions.
Review and approval controls over the development of new models to estimate accretion and related model changes were ineffective.
Adequate and comprehensive performance monitoring over related model output results was not performed and we did not maintain adequate model documentation.

This material weakness relates to the following financial statement line items: finance receivables held for investment, net, finance receivables held for sale, net, interest on finance receivables and loans, provision for credit losses, investment gains and losses, net, and the related disclosures within Note 2 - Finance Receivables, Note 4 - Credit Loss Allowance and Credit Quality and Note 18 - Investment Gains (Losses), Net.

PricewaterhouseCoopers LLP, our independent registered public accounting firm, has audited the effectiveness of the Company’s internal control over financial reporting as of December 31, 2017, as stated in their report which appears herein.

Remediation Status of Reported Material Weaknesses

The Company is currently working to remediate the material weaknesses described above, including assessing the need for additional remediation steps and implementing additional measures to remediate the underlying causes that gave rise to the material weaknesses. The Company is committed to maintaining a strong internal control environment and to ensure that a proper, consistent tone is communicated throughout the organization, including the expectation that previously existing deficiencies will be remediated through implementation of processes and controls to ensure strict compliance with U.S. GAAP.


To address the material weakness, in the Control Environment, Risk Assessment, Control Activities and Monitoring (Material Weakness 1, noted above),above, the Company has taken the following measures:




Appointed an additional independent director to the Audit Committee of the Board with extensive experience as a financial expert in our industry to provide further experience on the committee.
Established regular working group meetings, with appropriate oversight by management of both the Company and its parent to strengthen accountability for performance of internal control over financial reporting responsibilities and prioritization of corrective actions.
Hired a Chief Accounting Officer and other key personnel with significant public-company financial reporting experience and the requisite skillsets in areas important to financial reporting.
Developed and implemented a plan to enhance its risk assessment processes, control procedures and documentation.
Reallocated additional Company resources to improve the oversight for certain financial models.
Increased accounting resources with qualified permanent resources to ensure sufficient staffing to conduct enhanced financial reporting procedures and to continue the remediation efforts. Improved management documentation, review controls and oversight of accounting and financial reporting activities to ensure accounting practices conform to the Company’s policies and U.S. GAAP.
Increased accounting participation in critical governance activities to ensure an adequate assessment of risk activities which may impact financial reporting or the related internal controls.
Completed a comprehensive review and update of all accounting policies, process descriptions and control activities.
Developed and implemented additional documentation, controls and governance for the credit loss allowance and accretion processes.

To addressConducted internal training courses over Sarbanes-Oxley regulations and the material weaknesses related toCompany’s internal control over financial reporting program for Company personnel that take part and assist in the Development, Approval, and Monitoring of Models Used to Estimate the Credit Loss Allowance (Material Weakness 2, noted above), the Company has taken the following measures:

Completed a comprehensive design effectiveness review and augmentation of the controls to ensure all critical risks are addressed.
Implemented a more comprehensive monitoring plan for credit loss allowance with a specific focus on model inputs, changes in model assumptions and model outputs to ensure an effective execution of the Company’s risk strategy.program.
Implemented improved controls over the development of new models or changes to models used to estimate credit loss allowance.
Implemented enhanced on going performance monitoring procedures.
Developed comprehensive model documentation.
Enhanced the Company’s communication on related issues with its senior leadership team and the Board, including the Risk Committee and the Audit Committee.
Increased resources dedicated to the analysis, review and documentation to ensure compliance with U.S. GAAP and the Company’s policy.

To address the material weaknesses related to the Identification, Governance and Monitoring of Models Used to Estimate Accretion (Material Weakness 3, noted above), the Company has taken the following measures:

Developed a comprehensive accretion model documentation manual and implemented on-going performance monitoring to ensure compliance with required standards.
Automated the process for the application of the effective interest rate method for accreting discounts, subvention payments from manufacturers and other origination costs on individually acquired retail installment contracts.
Implemented a comprehensive review controls over data, inputs and assumptions used in the models.
Strengthened review controls and change management procedures over the models used to estimate accretion.
Increased accounting resources with qualified, permanent resources to ensure an adequate level of review and execution of control activities.

While progress has been made to remediate all of these areas, as of December 31, 2017, we are still in the process of implementing the enhanced processes and procedures and testing the operating effectiveness of these improved controls. We believe our actions will be effective in remediating the material weaknesses, and we continue to devote significant time and attention to these efforts. In addition, the material weaknesses will not be considered remediated until the applicable remedial processes and procedures have been in place for a sufficient period of time and management has concluded, through testing, that these controls are effective. Accordingly, the material weaknesses are not remediated as of December 31, 2017.

Remediation Status of Previously Reported Material Weaknesses

Management has completed the implementation of remediation efforts related to the following previously reported material weaknesses and considers the following remediated:



Application of Effective Interest Method for Accretion

The Company’s policies and controls related to the methodology used for applying the effective interest rate method in accordance with U.S. GAAP, specifically as it relates the review of key assumptions over prepayment curves, pool segmentation and presentation in financial statements either were not designed appropriately or failed to operate effectively. Additionally the resources dedicated to the reviews were not sufficient to identify all relevant instances of non-compliance with policies and U.S. GAAP and did not sufficiently review supporting methodologies and practices to identify variances from the Company’s policy and U.S. GAAP.

To remediate this material weakness, we formalized a process for documenting assumptions related to the accretion methodology and added additional review procedures of key assumptions to ensure the Company's accretion methodology conforms to Company policy and U.S. GAAP. Additionally, we increased accounting resources with qualified, permanent employees to ensure an adequate level of review and execution of control activities.

Methodology to Estimate Credit Loss Allowance

The Company’s policies and controls related to the methodology used for estimating the credit loss allowance in accordance with U.S. GAAP, specifically as it relates to the calculation of impairment for TDRs separately from the general allowance on loans not classified as TDRs, the consideration of net discounts and the calculation of selling costs when estimating the allowance either were not designed appropriately or failed to operate effectively. Additionally the resources dedicated to the reviews were not sufficient to identify all relevant instances of non-compliance with policies and U.S. GAAP and did not sufficiently review supporting methodologies and practices to identify variances from the Company’s policy and U.S. GAAP.

To remediate this material weakness, we conducted a comprehensive design effectiveness review and augmentation of the controls to ensure all critical risks were addressed. Additionally, we enhanced the documentation and review controls over the estimation of the credit loss allowance to ensure the Company’s policies and procedures align with U.S. GAAP. Specifically, the enhanced controls ensure that the calculation of impairment for TDRs is evaluated separately from the general allowance on loans not classified as TDRs and that net discounts and selling costs are considered when estimating the allowance. In addition, we formalized controls for documenting assumptions and decisions related to the credit loss allowance.

Loans Modified as TDRs

The following controls over the identification of TDRs and inputs used to estimate TDR impairment did not operate effectively:

Review controls of the TDR footnote disclosures and supporting information did not effectively identify that parameters used to query the loan data were incorrect.
A review of inputs used to estimate the expected and present value of cash flows of loans modified in TDRs did not identify errors in types of cash flows included and in the assumed timing and amount of defaults and did not identify that the discount rate was incorrect.

To remediate this material weakness, management implemented a comprehensive monitoring plan for TDRs with a specific focus on new and enhanced controls over the completeness and accuracy of the population of TDRs, inputs and assumptions to the model used to estimate expected and present value of cash flows and enhanced disclosure controls. In addition, we increased resources dedicated to the analysis, review and documentation over TDRs to ensure compliance with U.S. GAAP and the Company’s polices. Finally, we implemented enhanced controls over the review of financial statements disclosures for TDRs to ensure compliance with the Company's policies and U.S. GAAP.

Review of New, Unusual or Significant Transactions

Management identified an error in the accounting treatment of certain transactions related to separation agreements with the former Chairman of the Board and CEO of the Company. Specifically, controls over the review of new, unusual or significant transactions related to application of the appropriate accounting and tax treatment to this transaction in accordance with U.S. GAAP did not operate effectively in that management failed to detect as part of the review procedures that regulatory approval was a prerequisite to recording the transaction and that approval had not been obtained prior to recording the transaction and therefore should have not been recorded.



To remediate this material weakness, we formalized controls to identify and evaluate all new, unusual or significant transactions, including instituting regular periodic meetings with key members of management to ensure that such transactions are recorded in accordance with Company's policies and U.S. GAAP.

Review of Financial Statement Disclosures

Management identified errors relating to financial statement disclosures. Specifically, the Company's controls over both the preparation and review and over the completeness and accuracy of financial statement disclosures did not operate effectively to ensure complete, accurate, and proper presentation of the financial statement disclosures in accordance with U.S. GAAP.

To remediate this material weakness, we improved the controls over the preparation and review of the financial statements and the related disclosures to include a more comprehensive documentation of key issues and matters considered complex. Additionally, we enhanced our disclosure checklist and strengthened review procedures performed by key members of management.

Preparation and Review of Consolidated Statement of Cash Flows

The controls over the review of the impact of significant and unusual transactions on the classification and presentation of the Consolidated Statement of Cash Flows (SCF) did not operate effectively, which led to the misclassification of cash flows between operating activities and investing activities in the preliminary SCF for certain proceeds from loan sales. The misclassification was corrected prior to the issuance of our Quarterly Report on Form 10-Q for the period ended June 30, 2015 and had no impact to previously issued interim or annual financial statements of the Company.

To remediate this material weakness, we strengthened the controls over reconciliation, variance and trend analyses and review related to the SCF.

Changes in Internal Control over Financial Reporting


Except as described above under Remediation of Previously Reported Material Weaknesses, thereThere were no changes in the Company'sCompany’s internal control over financial reporting identified in connection with the evaluation required by RuleRules 13a-15(d) and 15d-15(d) of the Exchange Act that occurred during the three monthsquarter ended December 31, 20172019 that have materially affected, or are reasonably likely to materially affect, our internal control over financial reporting.


Limitations on Effectiveness of Disclosure Controls and Procedures


In designing and evaluating the disclosure controls and procedures, management recognizes that any controls and procedures, no matter how well designed and operated, can provide only reasonable assurance of achieving the desired control objectives. In addition, the design of disclosure controls and procedures must reflect the fact that there are resource constraints and that management is required to apply judgment in evaluating the benefits of possible controls and procedures relative to their costs.





ITEM 9B. OTHER INFORMATION

ITEM 9B.OTHER INFORMATION
As previously disclosed, effective as of August 27, 2017, the Board appointed Scott Powell as President and CEO of the Company. Mr. Powell also serves as the President and CEO and a director of SHUSA. At the time of Mr. Powell’s appointment as the Company’s President and CEO, the Board had not yet determined his compensation arrangements, including the allocation of his compensation between SHUSA and the Company in light of Mr. Powell’s dual roles.
On February 23, 2018, the Compensation Committee of the Company recommended and approved, and the Board approved, Mr. Powell’s final compensation amounts and allocations for 2017. Mr. Powell’s 2017 compensation is comprised of a mix of base salary and both cash- and equity-based incentive compensation. The Company and SHUSA have agreed that for 2017, all of the cash compensation earned by Mr. Powell through August will be allocated to SHUSA, and the cash compensation earned by Mr. Powell from September through December will be allocated approximately 69% to the Company and 31% to SHUSA, based on working days spent at each entity. The Company and SHUSA have also agreed that Mr. Powell’s equity-based incentive compensation for 2017 will be allocated 50% to the Company (paid in the form of stock-settled RSUs) and 50% to SHUSA (paid in the form of Santander ADRs), irrespective of the number of working days spent at each company, in order to establish Mr. Powell’s initial ownership stake in the Company and further align his interests with the Company’s stockholders.None
Under the compensation arrangement described above, the following compensation payable to Mr. Powell for 2017 will be allocated to the Company. The amounts below do not include compensation payable to Mr. Powell for 2017 that will be allocated to SHUSA.
Base salary of approximately $455,400 for the period of September 1 through December 31, 2017.


A payment of $272,670 in settlement of the cash portion of Mr. Powell’s 2017 annual bonus attributed to the Company. This cash payment will be made under the terms of the Company’s Omnibus Incentive Plan and annual bonus plan, and structured to comply with CRD IV-50% will be paid immediately and 50% will be deferred and payable over five years based on a mix of time- and performance-based vesting conditions.
Stock-settled RSUs with a grant date value of $598,750, payable in settlement of the equity portion of Mr. Powell’s 2017 annual bonus allocated to the Company. These RSUs will be granted under the Company’s Omnibus Incentive Plan and annual bonus plan, and structured to comply with CRD IV-50% will be settled immediately and 50% will become earned and payable over five years based on a mix of time- and performance-based vesting conditions.
A payment of $56,600 in settlement of the cash portion of Mr. Powell’s 2017 award under SHUSA’s Special Regulatory Incentive Plan (SRIP) attributed to the Company. This cash payment will be made under the terms of the SRIP and the Company’s Omnibus Incentive Plan, and structured to comply with CRD IV-50% will be paid immediately and 50% will be deferred and payable over five years based on a mix of time- and performance-based vesting conditions.
Stock-settled RSUs with a grant date value of $125,000, payable in settlement of the equity portion of Mr. Powell’s 2017 SRIP award allocated to the Company. These RSUs will be granted under the SRIP and the Company’s Omnibus Incentive Plan, and structured to comply with CRD IV-50% will be settled immediately and 50% will become earned and payable over five years based on a mix of time- and performance-based vesting conditions.

Please see the Executive Compensation section of SHUSA’s Annual Report on 10-K for the fiscal year ended December 31, 2017 for complete information regarding compensation paid to Mr. Powell for 2017 by both SHUSA and the Company for his dual service to SHUSA and the Company.
PART III


ITEM 10.DIRECTORS, EXECUTIVE OFFICERS, AND CORPORATE GOVERNANCE

ITEM 10. DIRECTORS, EXECUTIVE OFFICERS, AND CORPORATE GOVERNANCE

The information required by this Item is incorporated by reference to the Company'sCompany’s Proxy Statement for its 20182020 Annual meeting of stockholders to be filed with the Securities and Exchange Commission within 120 days after the end of the fiscal year ended December 31, 2017.2019.


ITEM 11.EXECUTIVE COMPENSATION

ITEM 11. EXECUTIVE COMPENSATION

The information required by this Item is incorporated by reference to the Company'sCompany’s Proxy Statement for its 20182020 Annual meeting of stockholders to be filed with the Securities and Exchange Commission within 120 days after the end of the fiscal year ended December 31, 2017.2019.

ITEM 12.SECURITY OWNERSHIP OF CERTAIN BENEFICIAL OWNERS AND MANAGEMENT AND RELATED STOCKHOLDER MATTERS



ITEM 12. SECURITY OWNERSHIP OF CERTAIN BENEFICIAL OWNERS AND MANAGEMENT AND RELATED STOCKHOLDER MATTERS


The information required by this Item is incorporated by reference to the Company'sCompany’s Proxy Statement for its 20182020 Annual meeting of stockholders to be filed with the Securities and Exchange Commission within 120 days after the end of the fiscal year ended December 31, 2017.2019.


ITEM 13.CERTAIN RELATIONSHIPS AND RELATED TRANSACTIONS, AND DIRECTOR INDEPENDENCE

ITEM 13. CERTAIN RELATIONSHIPS AND RELATED TRANSACTIONS, AND DIRECTOR INDEPENDENCE

The information required by this Item is incorporated by reference to the Company'sCompany’s Proxy Statement for its 20182020 Annual meeting of stockholders to be filed with the Securities and Exchange Commission within 120 days after the end of the fiscal year ended December 31, 2017.2019.


ITEM 14.PRINCIPAL ACCOUNTING FEES AND SERVICES

ITEM 14. PRINCIPAL ACCOUNTANT FEES AND SERVICES

The information required by this Item is incorporated by reference to the Company'sCompany’s Proxy Statement for its 20182020 Annual meeting of stockholders to be filed with the Securities and Exchange Commission within 120 days after the end of the fiscal year ended December 31, 2017.2019.
PART IV
ITEM 15.EXHIBITS AND FINANCIAL STATEMENT SCHEDULES
ITEM 15. EXHIBITS AND FINANCIAL STATEMENT SCHEDULES
1. The following Consolidated Financial Statements as set forth in Part II, Item 8 of this reportAnnual Report on Form 10-K are filed herein:


Consolidated Financial Statements


Consolidated Balance Sheets
Consolidated Statements of Income and Comprehensive Income
Consolidated Statements of Equity
Consolidated Statements of Cash Flows


Notes to Consolidated Financial Statements


2. All other schedules for which provision is made in the applicable accounting regulation of the Securities and Exchange Commission are omitted because the required information is either not applicable, not required or is shown in the respective financial statements or in the notes thereto.


3. See the Exhibit Index immediately following the signaturesthis page of this Annual Report on Form 10-K.



ITEM 16. FORM 10-K SUMMARY

Not applicable




ITEM 16.Exhibit
Number
FORMDescription
2.1
3.1
3.2
4.1
4.2*
4.3
4.4
4.5
4.6
4.7
4.8
4.9
10.1
10.2
10.3
10.4
10.5
10.6
10.7
10.8
10.9
10.10

Not applicable






10.11
10.12
10.13
10.14
10.15
10.16
10.17
10.18
10.19
10.20
21.1*
23.1*
31.1*
31.2*
32.1*
32.2*
101.INS* 
Inline XBRL Instance Document - this instance document does not appear in the Interactive Data File because its XBRL tags are embedded within the Inline XBRL Document
101.SCH* 
Inline XBRL Taxonomy Extension Schema
101.CAL* 
Inline XBRL Taxonomy Extension Calculation Linkbase
101.DEF* 
Inline XBRL Taxonomy Extension Definition Linkbase
101.LAB* 
Inline XBRL Taxonomy Extension Label Linkbase
101.PRE* 
Inline XBRL Taxonomy Extension Presentation Linkbase
104*Cover page formatted as Inline XBRL and contained in Exhibit 101



*Filed herewith.
#Indicates management contract or compensatory plan or arrangement





SIGNATURES
Pursuant to the requirements of Section 13 or 15(d) of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned, thereunto duly authorized.
 
Santander Consumer USA Holdings Inc.
(Registrant)
By:/s/ Scott PowellMahesh Aditya
Name:  Scott PowellMahesh Aditya
Title:  President and Chief Executive Officer
Pursuant to the requirements of the Securities Exchange Act of 1934, this report has been signed below by the following persons on behalf of the registrant and in the capacities and on the dates indicated:
 
SignatureTitleDate
 /s/ Scott Powell/s/ Mahesh Aditya
 
President, Chief Executive Officer & Director
February 28, 201827, 2020
Scott PowellMahesh Aditya(Principal Executive Officer)
 
/s/ Juan Carlos Alvarez de SotoFahmi Karam
 
Chief Financial Officer
February 28, 201827, 2020
Juan Carlos Alvarez de SotoFahmi Karam(Principal Financial and Accounting Officer)
 /s//s/ William RainerChairman of the BoardFebruary 28, 201827, 2020
William Rainer
 /s/ José DoncelDirectorFebruary 28, 2018
José Doncel
 /s//s/ Stephen A. FerrissDirectorVice Chairman of the BoardFebruary 28, 201827, 2020
Stephen A. Ferriss
 /s/ Brian GunnDirectorFebruary 28, 2018
Brian Gunn
 /s/ Victor HillDirectorFebruary 28, 2018
Victor Hill
 /s//s/ Edith E. HolidayDirectorFebruary 28, 201827, 2020
Edith E. Holiday

 /s//s/ Homaira AkbariDirectorFebruary 27, 2020
Homaira Akbari
/s/ Javier MaldonadoDirectorFebruary 28, 201827, 2020
Javier Maldonado
 /s/ Robert J. McCarthyDirectorFebruary 28, 2018
Robert J. McCarthy
 /s/ William F. MuirDirectorFebruary 28, 2018
William F. Muir

 /s/ Mahesh AdityaDirectorFebruary 28, 2018
 Mahesh Aditya



Exhibit
Number
Description
2.1
3.1
3.2
4.1
4.2
4.3

4.4

4.5

4.6
4.7
4.8
4.9
10.1
10.2
10.3
10.4
10.5
10.6
10.7
10.8
10.9
10.10
10.11
10.12
10.13
10.14
10.15
10.16
10.17
10.18


10.19
10.20

10.21
10.22
10.23
10.24

10.25

10.26

10.27DirectorFebruary 27, 2020
10.28Juan Carlos Alvarez de Soto
10.29/s/ Robert J. McCarthyDirectorFebruary 27, 2020
10.30*Robert J. McCarthy
21.1*/s/ Victor HillDirectorFebruary 27, 2020
23.1*Victor Hill
23.2*/s/ William F. MuirDirectorFebruary 27, 2020
31.1*William F. Muir
31.2*
32.1*
32.2*
101.INS*XBRL Instance Document
101.SCH*XBRL Taxonomy Extension Schema
101.CAL*XBRL Taxonomy Extension Calculation Linkbase
101.DEF*XBRL Taxonomy Extension Definition Linkbase
101.LAB*XBRL Taxonomy Extension Label Linkbase
101.PRE*XBRL Taxonomy Extension Presentation Linkbase

#Indicates management contract or compensatory plan or arrangement
Confidential treatment has been granted to portions of this exhibit by the Securities and Exchange Commission.
*Furnished herewith.

153