UNITED STATES

SECURITIES AND EXCHANGE COMMISSION

Washington, D.C. 20549

FORM 10-Q


☒			QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934

For the quarterly period ended ~~September 30, 2020~~March 31, 2021


☐			TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934

For the transition period from to

Commission File No. 001-7784

~~CENTURYLINK,~~LUMEN TECHNOLOGIES, INC.

(Exact name of registrant as specified in its charter)



Louisiana		72-0651161
(State or other jurisdiction of incorporation or organization)		(I.R.S. Employer Identification No.)
100 CenturyLink Drive,
Monroe,	Louisiana	71203
(Address of principal executive offices)		(Zip Code)

(318) 388-9000

(Registrant's telephone number, including area code)

Securities registered pursuant to Section 12(b) of the Act:

Title of Each Class

Trading Symbol(s)

Name of Each Exchange on Which Registered

Common Stock, par value $1.00 per share

LUMN

New York Stock Exchange

Preferred Stock Purchase Rights

N/A

New York Stock Exchange

Indicate by check mark whether the registrant: (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days. Yes ☒ No ☐

Indicate by check mark whether the registrant has submitted electronically every Interactive Data File required to be submitted pursuant to Rule 405 of Regulation S-T (Section 232.405 of this chapter) during the preceding 12 months (or for such shorter period that the registrant was required to submit such files). Yes ☒ No ☐

Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, smaller reporting company or an emerging growth company. See the definitions of "large accelerated filer," "accelerated ~~filer",~~filer," "smaller reporting company," and “emerging growth company” in Rule 12b-2 of the Exchange Act.

Large Accelerated Filer

☒

Accelerated Filer

☐

Non-accelerated Filer

☐

Smaller Reporting Company

☐

Emerging Growth Company

☐

If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act. ☐

Indicate by check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the Exchange Act). Yes ☐ No ☒

On ~~October~~April 30, ~~2020,~~2021, there were ~~1,097,131,230~~1,105,312,538 shares of common stock outstanding.

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	Special Note Regarding Name Change	3
	Special Note Regarding Forward-Looking Statements	3
Part I.	Financial Information
Item 1.	Financial Statements
	Consolidated Statements of Operations (Unaudited)	6
	Consolidated Statements of Comprehensive Income ~~(Loss)~~ (Unaudited)	7
	Consolidated Balance Sheets (Unaudited)	8
	Consolidated Statements of Cash Flows (Unaudited)	109
	Consolidated Statements of Stockholders' Equity (Unaudited)	1110
	Notes to Consolidated Financial Statements (Unaudited)*	1211
Item 2.	Management's Discussion and Analysis of Financial Condition and Results of Operations	3933
Item 3.	Quantitative and Qualitative Disclosures About Market Risk	6148
Item 4.	Controls and Procedures	6148
Part II.	Other Information
Item 1.	Legal Proceedings	6249
Item 1A.	Risk Factors	6249
Item 2.	Unregistered Sales of Equity Securities and Use of Proceeds	6450
Item 5.	Other Information	50
Item 6.	Exhibits	6551
Signature		6652

* All references to "Notes" in this quarterly report refer to these Notes to Consolidated Financial Statements.

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Special Note Regarding Name Change

On September 14, 2020, we ~~announced the “Lumen” brand launch and effective September 18, 2020, began trading~~commenced operating under the ~~ticker symbol “LUMN”. As a result, CenturyLink, Inc. is referred to as “Lumen Technologies”, or simply~~brand name “Lumen”~~. The~~ and, on January 22, 2021, we officially changed our legal name from “CenturyLink, Inc.~~” is expected to be formally changed~~�� to “Lumen Technologies, Inc.” ~~upon satisfying all applicable legal requirements.~~

Special Note Regarding Forward-Looking Statements

This report and other documents filed by us under the federal securities law include, and future oral or written statements or press releases by us and our management may include, forward-looking statements about our business, financial condition, operating results ~~and~~or prospects. These "forward-looking" statements are defined by, and are subject to the "safe harbor" protections under, the federal securities laws. These statements include, among others:

•statements regarding how the health and economic challenges raised by the COVID-19 pandemic may impact our business, operations, cash flows or financial position;

•forecasts of our anticipated future results of operations, cash flows or financial position;

•statements concerning the anticipated impact of our transactions, investments, product development, participation in government programs, and other initiatives, including synergies or costs associated with these initiatives;

•statements about our liquidity, profitability, profit margins, tax position, tax assets, tax rates, asset values, contingent liabilities, growth opportunities, growth rates, acquisition and divestiture opportunities, business prospects, regulatory and competitive outlook, market share, product capabilities, investment and expenditure plans, business strategies, dividend and securities repurchase plans, ~~debt~~ leverage, capital allocation plans, financing alternatives and sources, and pricing plans; and

•other similar statements of our expectations, beliefs, future plans and strategies, anticipated developments and other matters that are not historical facts, many of which are highlighted by words such as “may,” “will,” “would,” “could,” “should,” “plan,” “believes,” “expects,” “anticipates,” “estimates,” “projects,” “intends,” “likely,” “seeks,” “hopes,” or variations or similar expressions with respect to the future.

These forward-looking statements are based upon our judgment and assumptions as of the date such statements are made concerning future developments and events, many of which are beyond our control. These forward-looking statements, and the assumptions upon which they are based, (i) are not guarantees of future results, (ii) are inherently speculative and (iii) are subject to a number of risks and uncertainties. Actual events and results may differ materially from those anticipated, estimated, projected or implied by us in those statements if one or more of these risks or uncertainties materialize, or if our underlying assumptions prove incorrect. All of our forward-looking statements are qualified in their entirety by reference to our discussion of factors that could cause our actual results to differ materially from those anticipated, estimated, projected or implied by us in those forward-looking statements. Factors that could affect actual results include but are not limited to:

•uncertainties ~~due to events outside of our control~~ regarding the impact that COVID-19 health and economic disruptions will continue to have on our business, operations, ~~employees, customers, suppliers, distribution channels, controls, regulatory environment, access to capital, operating or capital plans~~cash flows and corporate ~~initiatives, and ultimately on our financial performance, financial position and cash flows;~~initiatives;

•the effects of competition from a wide variety of competitive providers, including decreased demand for our more mature service offerings and increased pricing pressures;

•the effects of new, emerging or competing technologies, including those that could make our products less desirable or obsolete;

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•our ability to attain our key operating imperatives, including simplifying and consolidating our network, simplifying and automating our service support systems, strengthening our relationships with customers and attaining projected cost savings;

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•our ability to safeguard our network, and to avoid the adverse impact ~~on our business from~~of possible security breaches, service outages, system failures, ~~equipment breakage,~~ or similar events impacting our network or the availability and quality of our services;

•the effects of ongoing changes in the regulation of the communications industry, including the outcome of legislative, regulatory or judicial proceedings relating to content liability standards, intercarrier compensation, ~~interconnection obligations, special access,~~ universal service, service regulation, broadband deployment, data protection, privacy and net neutrality;

•our ability to effectively ~~adjust~~retain and hire key personnel and to ~~changes in the communications industry, and changes in the composition of our markets and product mix;~~successfully negotiate collective bargaining agreements on reasonable terms without work stoppages;

•possible changes in the demand for our products and services, including increased demand for high-speed data transmission services;

•our ability to successfully maintain the quality and profitability of our existing product and service offerings and to introduce profitable new offerings on a timely and cost-effective basis;

•our ability to generate cash flows sufficient to fund our financial commitments and objectives, including our capital expenditures, operating costs, debt repayments, dividends, pension contributions and other benefits payments;

•our ability to successfully and timely implement our operating plans and corporate strategies, including our ~~delevering~~deleveraging strategy;

•changes in our operating plans, corporate strategies, dividend payment plans or other capital allocation plans, whether based upon COVID-19 disruptions, changes in our cash flows, cash requirements, financial performance, financial position, market conditions or otherwise;

•~~our ability to effectively retain and hire key personnel and to successfully negotiate collective bargaining agreements on reasonable terms without work stoppages;~~the impact of any future material acquisitions or divestitures that we may engage in;

•the negative impact of increases in the costs of our pension, health, post-employment or other benefits, including those caused by changes in markets, interest rates, mortality rates, demographics ~~regulations~~ or ~~disruptions caused by the COVID-19 pandemic;~~regulations;

•the potential negative impact of customer complaints, government investigations, security breaches or service outages impacting us or our industry;

•adverse changes in our access to credit markets on favorable terms, whether caused by changes in our financial position, lower ~~debt~~ credit ratings, unstable markets or otherwise;

•our ability to meet the terms and conditions of our debt obligations and covenants, including our ability to make transfers of cash in compliance therewith;

•our ability to maintain favorable relations with our security holders, key business partners, suppliers, vendors, landlords and financial institutions;

•our ability to meet evolving environmental, social and governance ("ESG") expectations and benchmarks, and effectively communicate and implement our ESG strategies;

•our ability to collect our receivables from, or continue to do business with, financially-troubled customers, including, but not limited to, those adversely impacted by the economic dislocations caused by the COVID-19 pandemic;

•our ability to use our net operating loss carryforwards in the amounts projected;

•~~our ability to obtain approvals to implement our new brand name change;~~any adverse developments in legal or regulatory proceedings involving us;

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•~~any adverse developments in legal or regulatory proceedings involving us;~~

•changes in tax, ~~communications,~~ pension, healthcare or other laws or regulations, in governmental support programs, or in general government funding levels, including those ~~that might occur after~~arising from pending proposals of the ~~U.S. elections on November 3, 2020;~~Biden Administration to increase infrastructure spending and federal income tax rates;

•the effects of changes in accounting policies, practices or assumptions, including changes that could potentially require additional future impairment charges;

•the effects of adverse weather, terrorism, epidemics, pandemics, rioting, societal unrest, or other natural or man-made ~~disasters;~~disasters or disturbances;

•the potential adverse effects if our internal controls over financial reporting have weaknesses or deficiencies, or otherwise fail to operate as intended;

•the effects of more general factors such as changes in interest rates, in exchange rates, in operating costs, in public policy, in the views of financial analysts, or in general market, labor, economic or geo-political conditions; and

•other risks ~~set forth or~~ referenced in the "Risk Factors" ~~in Item 1A of Part II~~section or other portions of this report or other of our filings with the U.S. Securities and Exchange Commission (the "SEC").

Additional factors or risks that we currently deem immaterial, that are not presently known to us or that arise in the future could also cause our actual results to differ materially from our expected results. Given these uncertainties, investors are cautioned not to unduly rely upon our forward-looking statements, which speak only as of the date made. We undertake no obligation to publicly update or revise any forward-looking statements for any reason, whether as a result of new information, future events or developments, changed circumstances, or otherwise. Furthermore, any information about our intentions contained in any of our forward-looking statements reflects our intentions as of the date of such forward-looking statement, and is based upon, among other things, existing regulatory, technological, industry, competitive, economic and market conditions, and our assumptions as of such date. We may change our intentions, strategies or plans (including our dividend or other capital allocation plans) at any time and without notice, based upon any changes in such factors, in our assumptions or otherwise.

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PART I—FINANCIAL INFORMATION

ITEM 1. FINANCIAL STATEMENTS

~~CENTURYLINK,~~LUMEN TECHNOLOGIES, INC.

~~(doing business as Lumen Technologies)~~

CONSOLIDATED STATEMENTS OF OPERATIONS

(UNAUDITED)


		Three Months Ended September 30,			Nine Months Ended September 30,			Three Months Ended March 31,
		2020		2019	2020	2019		2021		2020
		(Dollars in millions, except per share amounts, and shares in thousands)						(Dollars in millions, except per share amounts, and shares in thousands)
OPERATING REVENUE	OPERATING REVENUE	$	5,167	5,350	15,587	16,152	OPERATING REVENUE	$	5,029	5,228
OPERATING EXPENSES	OPERATING EXPENSES						OPERATING EXPENSES
Cost of services and products (exclusive of depreciation and amortization)	Cost of services and products (exclusive of depreciation and amortization)	2,236		2,334	6,703	6,877	Cost of services and products (exclusive of depreciation and amortization)	2,136		2,235
Selling, general and administrative	Selling, general and administrative	850		831	2,598	2,723	Selling, general and administrative	756		853
Depreciation and amortization	Depreciation and amortization	1,193		1,235	3,515	3,619	Depreciation and amortization	1,150		1,160
Goodwill impairment		0		0	0	6,506
Total operating expenses	Total operating expenses	4,279		4,400	12,816	19,725	Total operating expenses	4,042		4,248
OPERATING INCOME (LOSS)		888		950	2,771	(3,573)
OPERATING INCOME							OPERATING INCOME	987		980
OTHER (EXPENSE) INCOME	OTHER (EXPENSE) INCOME						OTHER (EXPENSE) INCOME
Interest expense	Interest expense	(409)		(496)	(1,272)	(1,537)	Interest expense	(389)		(449)
Other income (loss), net		1		(44)	(73)	(5)
Other income (expense), net							Other income (expense), net	34		(98)
Total other expense, net	Total other expense, net	(408)		(540)	(1,345)	(1,542)	Total other expense, net	(355)		(547)
INCOME (LOSS) BEFORE INCOME TAXES		480		410	1,426	(5,115)
INCOME BEFORE INCOME TAXES							INCOME BEFORE INCOME TAXES	632		433
Income tax expense	Income tax expense	114		108	369	377	Income tax expense	157		119
NET INCOME (LOSS)		$	366	302	1,057	(5,492)
BASIC AND DILUTED EARNINGS (LOSS) PER COMMON SHARE
NET INCOME							NET INCOME	$	475	314
BASIC AND DILUTED EARNINGS PER COMMON SHARE							BASIC AND DILUTED EARNINGS PER COMMON SHARE
BASIC	BASIC	$	0.34	0.28	0.98	(5.13)	BASIC	$	0.44	0.29
DILUTED	DILUTED	$	0.34	0.28	0.98	(5.13)	DILUTED	$	0.44	0.29
WEIGHTED-AVERAGE COMMON SHARES OUTSTANDING	WEIGHTED-AVERAGE COMMON SHARES OUTSTANDING						WEIGHTED-AVERAGE COMMON SHARES OUTSTANDING
BASIC	BASIC	1,080,505		1,072,543	1,078,672	1,070,921	BASIC	1,082,474		1,075,459
DILUTED	DILUTED	1,085,666		1,074,790	1,083,368	1,070,921	DILUTED	1,091,586		1,081,754

See accompanying notes to consolidated financial statements.

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~~CENTURYLINK,~~LUMEN TECHNOLOGIES, INC.

~~(doing business as Lumen Technologies)~~

CONSOLIDATED STATEMENTS OF COMPREHENSIVE INCOME ~~(LOSS)~~

(UNAUDITED)

Three Months Ended September 30, Nine Months Ended September 30,
2020 2019 2020 2019
(Dollars in millions)
NET INCOME (LOSS) $ 366 302 1,057 (5,492)
OTHER COMPREHENSIVE INCOME (LOSS):
Items related to employee benefit plans:
Change in net actuarial loss, net of $(12), $(13), $(37) and $(41) tax 38 41 115 126
Change in net prior service cost, net of $0, $(1), $(1) and $(2) tax 1 2 4 5
Curtailment loss, net of $(1), $0 , $(1), and $0 tax 3 0 3 0
Reclassification of realized loss on interest rate swaps to net income, net of $(5), $—, $(10) and $0 tax 15 0 31 0
Unrealized holding gain (loss) on interest rate swaps, net of $0, $3, $28 and $17 tax 1 (11) (87) (54)
Foreign currency translation adjustment and other, net of $(21), $22, $(2) and $24 tax 49 (112) (181) (115)
Other comprehensive income (loss) 107 (80) (115) (38)
COMPREHENSIVE INCOME (LOSS) $ 473 222 942 (5,530)


	Three Months Ended March 31,
	2021		2020
	(Dollars in millions)
NET INCOME	$	475	314
OTHER COMPREHENSIVE INCOME (LOSS):
Items related to employee benefit plans:
Change in net actuarial loss, net of $(12) and $(12) tax	38		38
Change in net prior service cost, net of $(1) and $0 tax	1		1
Reclassification of realized loss on interest rate swaps to net income, net of $(5) and $0 tax	15		5
Unrealized holding loss on interest rate swaps, net of $0 and $26 tax	0		(80)
Foreign currency translation adjustment, net of $7 and $23 tax	(86)		(239)
Other comprehensive loss	(32)		(275)
COMPREHENSIVE INCOME	$	443	39

See accompanying notes to consolidated financial statements.

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~~CENTURYLINK,~~LUMEN TECHNOLOGIES, INC.

~~(doing business as Lumen Technologies)~~

CONSOLIDATED BALANCE SHEETS


		September 30, 2020 (Unaudited)		December 31, 2019		March 31, 2021 (Unaudited)		December 31, 2020
		(Dollars in millions and shares in thousands)				(Dollars in millions and shares in thousands)
ASSETS	ASSETS				ASSETS
CURRENT ASSETS	CURRENT ASSETS				CURRENT ASSETS
Cash and cash equivalents	Cash and cash equivalents	$	526	1,690	Cash and cash equivalents	$	486	406
Accounts receivable, less allowance of $156 and $106		2,143		2,259
Accounts receivable, less allowance of $162 and $191					Accounts receivable, less allowance of $162 and $191	1,883		1,962
Other	Other	835		819	Other	924		808
Total current assets	Total current assets	3,504		4,768	Total current assets	3,293		3,176
Property, plant and equipment, net of accumulated depreciation of $30,921 and $29,346		26,290		26,079
Property, plant and equipment, net of accumulated depreciation of $32,214 and $31,596					Property, plant and equipment, net of accumulated depreciation of $32,214 and $31,596	26,091		26,338
GOODWILL AND OTHER ASSETS	GOODWILL AND OTHER ASSETS				GOODWILL AND OTHER ASSETS
Goodwill	Goodwill	21,476		21,534	Goodwill	18,854		18,870
Other intangible assets, net	Other intangible assets, net	8,563		9,567	Other intangible assets, net	7,884		8,219
Other, net	Other, net	2,766		2,794	Other, net	2,706		2,791
Total goodwill and other assets	Total goodwill and other assets	32,805		33,895	Total goodwill and other assets	29,444		29,880
TOTAL ASSETS	TOTAL ASSETS	$	62,599	64,742	TOTAL ASSETS	$	58,828	59,394
LIABILITIES AND STOCKHOLDERS' EQUITY	LIABILITIES AND STOCKHOLDERS' EQUITY				LIABILITIES AND STOCKHOLDERS' EQUITY
CURRENT LIABILITIES	CURRENT LIABILITIES				CURRENT LIABILITIES
Current maturities of long-term debt	Current maturities of long-term debt	$	1,487	2,300	Current maturities of long-term debt	$	3,841	2,427
Accounts payable	Accounts payable	1,364		1,724	Accounts payable	1,017		1,134
Accrued expenses and other liabilities	Accrued expenses and other liabilities				Accrued expenses and other liabilities
Salaries and benefits	Salaries and benefits	898		1,037	Salaries and benefits	846		1,008
Income and other taxes	Income and other taxes	378		311	Income and other taxes	346		314
Current operating lease liabilities	Current operating lease liabilities	401		416	Current operating lease liabilities	387		379
Interest	Interest	278		280	Interest	285		291
Other	Other	335		386	Other	307		328
Current portion of deferred revenue	Current portion of deferred revenue	738		804	Current portion of deferred revenue	758		753
Total current liabilities	Total current liabilities	5,879		7,258	Total current liabilities	7,787		6,634
LONG-TERM DEBT	LONG-TERM DEBT	31,105		32,394	LONG-TERM DEBT	27,599		29,410
DEFERRED CREDITS AND OTHER LIABILITIES	DEFERRED CREDITS AND OTHER LIABILITIES				DEFERRED CREDITS AND OTHER LIABILITIES
Deferred income taxes, net	Deferred income taxes, net	3,232		2,918	Deferred income taxes, net	3,471		3,342
Benefit plan obligations, net	Benefit plan obligations, net	4,345		4,594	Benefit plan obligations, net	4,435		4,556
Other	Other	4,349		4,108	Other	4,233		4,290
Total deferred credits and other liabilities	Total deferred credits and other liabilities	11,926		11,620	Total deferred credits and other liabilities	12,139		12,188
COMMITMENTS AND CONTINGENCIES (Note 12)	COMMITMENTS AND CONTINGENCIES (Note 12)				COMMITMENTS AND CONTINGENCIES (Note 12)	0		0
STOCKHOLDERS' EQUITY	STOCKHOLDERS' EQUITY				STOCKHOLDERS' EQUITY
Preferred stock—non-redeemable, $25.00 par value, authorized 2,000 and 2,000 shares, issued and outstanding 7 and 7 shares	Preferred stock—non-redeemable, $25.00 par value, authorized 2,000 and 2,000 shares, issued and outstanding 7 and 7 shares	0		0	Preferred stock—non-redeemable, $25.00 par value, authorized 2,000 and 2,000 shares, issued and outstanding 7 and 7 shares	0		0
Common stock, $1.00 par value, authorized 2,200,000 and 2,200,000 shares, issued and outstanding 1,097,237 and 1,090,058 shares		1,097		1,090
Common stock, $1.00 par value, authorized 2,200,000 and 2,200,000 shares, issued and outstanding 1,105,533 and 1,096,921 shares					Common stock, $1.00 par value, authorized 2,200,000 and 2,200,000 shares, issued and outstanding 1,105,533 and 1,096,921 shares	1,106		1,097
Additional paid-in capital	Additional paid-in capital	21,130		21,874	Additional paid-in capital	20,598		20,909
Accumulated other comprehensive loss	Accumulated other comprehensive loss	(2,795)		(2,680)	Accumulated other comprehensive loss	(2,845)		(2,813)
Accumulated deficit	Accumulated deficit	(5,743)		(6,814)	Accumulated deficit	(7,556)		(8,031)
Total stockholders' equity	Total stockholders' equity	13,689		13,470	Total stockholders' equity	11,303		11,162
TOTAL LIABILITIES AND STOCKHOLDERS' EQUITY	TOTAL LIABILITIES AND STOCKHOLDERS' EQUITY	$	62,599	64,742	TOTAL LIABILITIES AND STOCKHOLDERS' EQUITY	$	58,828	59,394

See accompanying notes to consolidated financial statements.

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~~CENTURYLINK,~~LUMEN TECHNOLOGIES, INC.

~~(doing business as Lumen Technologies)~~

CONSOLIDATED STATEMENTS OF CASH FLOWS

(UNAUDITED)


		Nine Months Ended September 30,				Three Months Ended March 31,
		2020		2019		2021		2020
		(Dollars in millions)				(Dollars in millions)
OPERATING ACTIVITIES	OPERATING ACTIVITIES				OPERATING ACTIVITIES
Net income (loss)		$	1,057	(5,492)
Adjustments to reconcile net income (loss) to net cash provided by operating activities:
Net income					Net income	$	475	314
Adjustments to reconcile net income to net cash provided by operating activities:					Adjustments to reconcile net income to net cash provided by operating activities:
Depreciation and amortization	Depreciation and amortization	3,515		3,619	Depreciation and amortization	1,150		1,160
Impairment of goodwill		0		6,516
Deferred income taxes	Deferred income taxes	315		350	Deferred income taxes	131		105
Provision for uncollectible accounts	Provision for uncollectible accounts	137		116	Provision for uncollectible accounts	27		35
Net loss (gain) on early retirement of debt		78		(70)
Net (gain) loss on early retirement of debt					Net (gain) loss on early retirement of debt	(8)		79
Share-based compensation	Share-based compensation	120		114	Share-based compensation	20		69
Changes in current assets and liabilities:	Changes in current assets and liabilities:				Changes in current assets and liabilities:
Accounts receivable	Accounts receivable	(34)		(7)	Accounts receivable	45		60
Accounts payable	Accounts payable	(325)		(265)	Accounts payable	(93)		(115)
Accrued income and other taxes	Accrued income and other taxes	90		131	Accrued income and other taxes	31		(16)
Other current assets and liabilities, net	Other current assets and liabilities, net	(408)		(323)	Other current assets and liabilities, net	(272)		(366)
Retirement benefits	Retirement benefits	(96)		(24)	Retirement benefits	(71)		(25)
Changes in other noncurrent assets and liabilities, net	Changes in other noncurrent assets and liabilities, net	287		72	Changes in other noncurrent assets and liabilities, net	66		(14)
Other, net	Other, net	106		34	Other, net	24		13
Net cash provided by operating activities	Net cash provided by operating activities	4,842		4,771	Net cash provided by operating activities	1,525		1,299
INVESTING ACTIVITIES	INVESTING ACTIVITIES				INVESTING ACTIVITIES
Capital expenditures	Capital expenditures	(2,971)		(2,688)	Capital expenditures	(716)		(974)
Proceeds from sale of property, plant and equipment and other assets	Proceeds from sale of property, plant and equipment and other assets	119		54	Proceeds from sale of property, plant and equipment and other assets	35		35
Other, net	Other, net	12		(37)	Other, net	6		0
Net cash used in investing activities	Net cash used in investing activities	(2,840)		(2,671)	Net cash used in investing activities	(675)		(939)
FINANCING ACTIVITIES	FINANCING ACTIVITIES				FINANCING ACTIVITIES
Net proceeds from issuance of long-term debt	Net proceeds from issuance of long-term debt	3,257		988	Net proceeds from issuance of long-term debt	891		1,237
Payments of long-term debt	Payments of long-term debt	(6,334)		(1,459)	Payments of long-term debt	(1,176)		(2,488)
Net proceeds from revolving line of credit		825		150
Net (payments of) proceeds from revolving line of credit					Net (payments of) proceeds from revolving line of credit	(150)		1,125
Dividends paid	Dividends paid	(837)		(829)	Dividends paid	(294)		(291)
Other, net	Other, net	(83)		(37)	Other, net	(45)		(69)
Net cash used in financing activities	Net cash used in financing activities	(3,172)		(1,187)	Net cash used in financing activities	(774)		(486)
Net (decrease) increase in cash, cash equivalents and restricted cash		(1,170)		913
Net increase (decrease) in cash, cash equivalents and restricted cash					Net increase (decrease) in cash, cash equivalents and restricted cash	76		(126)
Cash, cash equivalents and restricted cash at beginning of period	Cash, cash equivalents and restricted cash at beginning of period	1,717		518	Cash, cash equivalents and restricted cash at beginning of period	427		1,717
Cash, cash equivalents and restricted cash at end of period	Cash, cash equivalents and restricted cash at end of period	$	547	1,431	Cash, cash equivalents and restricted cash at end of period	$	503	1,591
Supplemental cash flow information:	Supplemental cash flow information:				Supplemental cash flow information:
Income taxes refunded, net		$	51	54
Interest paid (net of capitalized interest of $60 and $42)		$	(1,254)	(1,506)
Income taxes paid, net					Income taxes paid, net	$	(21)	(6)
Interest paid (net of capitalized interest of $13 and $23)					Interest paid (net of capitalized interest of $13 and $23)	$	(387)	(383)

Cash, cash equivalents and restricted cash:	Cash, cash equivalents and restricted cash:				Cash, cash equivalents and restricted cash:
Cash and cash equivalents	Cash and cash equivalents	$	526	1,404	Cash and cash equivalents	$	486	1,564
Restricted cash included in Other current assets	Restricted cash included in Other current assets	3		3	Restricted cash included in Other current assets	2		3
Restricted cash included in Other, net noncurrent assets	Restricted cash included in Other, net noncurrent assets	18		24	Restricted cash included in Other, net noncurrent assets	15		24
Total	Total	$	547	1,431	Total	$	503	1,591

See accompanying notes to consolidated financial statements.

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~~CENTURYLINK,~~LUMEN TECHNOLOGIES, INC.

~~(doing business as Lumen Technologies)~~

CONSOLIDATED STATEMENTS OF STOCKHOLDERS' EQUITY

(UNAUDITED)


		Three Months Ended September 30,			Nine Months Ended September 30,			Three Months Ended March 31,
		2020		2019	2020	2019		2021		2020
		(Dollars in millions except per share amounts)						(Dollars in millions except per share amounts)
COMMON STOCK	COMMON STOCK						COMMON STOCK
Balance at beginning of period	Balance at beginning of period	$	1,097	1,090	1,090	1,080	Balance at beginning of period	$	1,097	1,090
Issuance of common stock through dividend reinvestment, incentive and benefit plans		0		0	7	10
Issuance of common stock through incentive and benefit plans							Issuance of common stock through incentive and benefit plans	9		8
Balance at end of period	Balance at end of period	1,097		1,090	1,097	1,090	Balance at end of period	1,106		1,098
ADDITIONAL PAID-IN CAPITAL	ADDITIONAL PAID-IN CAPITAL						ADDITIONAL PAID-IN CAPITAL
Balance at beginning of period	Balance at beginning of period	21,376		22,342	21,874	22,852	Balance at beginning of period	20,909		21,874
Shares withheld to satisfy tax withholdings	Shares withheld to satisfy tax withholdings	(4)		(6)	(39)	(35)	Shares withheld to satisfy tax withholdings	(39)		(33)
Share-based compensation and other, net	Share-based compensation and other, net	33		38	132	115	Share-based compensation and other, net	20		79
Dividends declared	Dividends declared	(275)		(273)	(837)	(831)	Dividends declared	(292)		(286)
Balance at end of period	Balance at end of period	21,130		22,101	21,130	22,101	Balance at end of period	20,598		21,634
ACCUMULATED OTHER COMPREHENSIVE LOSS	ACCUMULATED OTHER COMPREHENSIVE LOSS						ACCUMULATED OTHER COMPREHENSIVE LOSS
Balance at beginning of period	Balance at beginning of period	(2,902)		(2,419)	(2,680)	(2,461)	Balance at beginning of period	(2,813)		(2,680)
Other comprehensive income (loss)		107		(80)	(115)	(38)
Other comprehensive loss							Other comprehensive loss	(32)		(275)
Balance at end of period	Balance at end of period	(2,795)		(2,499)	(2,795)	(2,499)	Balance at end of period	(2,845)		(2,955)
ACCUMULATED DEFICIT	ACCUMULATED DEFICIT						ACCUMULATED DEFICIT
Balance at beginning of period	Balance at beginning of period	(6,109)		(7,321)	(6,814)	(1,643)	Balance at beginning of period	(8,031)		(6,814)
Net income (loss)		366		302	1,057	(5,492)
Cumulative effect of adoption of ASU 2016-02, Leases, net $37 tax		—		—	—	115
Cumulative effect of adoption of ASU 2016-13, Measurement of Credit losses, net of $2 tax		—		—	9	—
Cumulative effect of adoption of ASU 2016-13, Measurement of Credit Losses, net of $(2) tax							Cumulative effect of adoption of ASU 2016-13, Measurement of Credit Losses, net of $(2) tax	—		9
Net income							Net income	475		314
Other	Other	0		1	5	2	Other	0		5
Balance at end of period	Balance at end of period	(5,743)		(7,018)	(5,743)	(7,018)	Balance at end of period	(7,556)		(6,486)
TOTAL STOCKHOLDERS' EQUITY	TOTAL STOCKHOLDERS' EQUITY	$	13,689	13,674	13,689	13,674	TOTAL STOCKHOLDERS' EQUITY	$	11,303	13,291
DIVIDENDS DECLARED PER COMMON SHARE	DIVIDENDS DECLARED PER COMMON SHARE	$	0.25	0.25	0.75	0.75	DIVIDENDS DECLARED PER COMMON SHARE	$	0.25	0.25

See accompanying notes to consolidated financial statements.

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~~CENTURYLINK,~~LUMEN TECHNOLOGIES, INC.

~~(doing business as Lumen Technologies)~~

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

(UNAUDITED)

References in the Notes to "Lumen Technologies, Inc.," "Lumen Technologies" or "Lumen," "we," ~~"us"~~"us," the "Company," and "our" refer to ~~CenturyLink, Inc. (doing business as~~ Lumen ~~Technologies)~~Technologies and its consolidated subsidiaries, unless the context otherwise ~~requires and except in Note 5—Long-Term Debt and Credit Facilities, where such references refer solely to CenturyLink, Inc.~~requires. References in the Notes to "Level 3" refer to Level 3 Parent, LLC and its predecessor, Level 3 Communications, Inc., which we acquired on November 1, 2017.

(1) Background

General

We are an international facilities-based technology and communications company engaged primarily in providing a broad array of integrated services to our business and ~~residential~~mass markets customers. Our specific products and services are detailed in Note ~~11—Segment Information~~3—Revenue Recognition.

Basis of Presentation

Our consolidated balance sheet as of December 31, ~~2019,~~2020, which was derived from our audited consolidated financial statements, and our unaudited interim consolidated financial statements provided herein have been prepared in accordance with the instructions for Form 10-Q. Certain information and footnote disclosures normally included in financial statements prepared in accordance with accounting principles generally accepted in the United States of America ("GAAP") have been condensed or omitted pursuant to rules and regulations of the SEC. However, in our opinion, the disclosures made therein are adequate to make the information presented not misleading. We believe that these consolidated financial statements include all normal recurring adjustments necessary to fairly present the results for the interim periods. The consolidated results of operations and cash flows for the first ~~nine~~three months of the year are not necessarily indicative of the consolidated results of operations and cash flows that might be expected for the entire year. These consolidated financial statements and the accompanying notes should be read in conjunction with the audited consolidated financial statements and the notes thereto included in our Annual Report on Form 10-K for the year ended December 31, ~~2019.~~2020.

The accompanying consolidated financial statements include our accounts and the accounts of our subsidiaries in which we have a controlling interest. Intercompany amounts and transactions with our consolidated subsidiaries have been eliminated.

To simplify the overall presentation of our consolidated financial statements, we report immaterial amounts attributable to noncontrolling interests in certain of our subsidiaries as follows: (i) income attributable to noncontrolling interests in other ~~loss,~~income (expense), net, (ii) equity attributable to noncontrolling interests in additional paid-in capital and (iii) cash flows attributable to noncontrolling interests in other, net, financing activities.

We reclassified certain prior period amounts to conform to the current period presentation, including the categorization of our revenue and expenses in our segment reporting. See Note 11—Segment Information for additional information. These changes had no impact on total operating revenue, total operating expenses or net income (loss) for any period.

Operating lease assets are included in ~~Other,~~other, net under goodwill and other assets on our consolidated balance sheets. Noncurrent operating lease liabilities are included in ~~Other~~other under deferred credits and other liabilities on our consolidated balance sheets.

There were 0 book overdrafts included in accounts payable at ~~September 30, 2020. Included in accounts payable at~~March 31, 2021 or December 31, ~~2019 was $106 million representing book overdrafts.~~2020.

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Summary of Significant Accounting Policies

The significant accounting policy below is in addition to the significant accounting policies described in Note 1 —1— Background and Summary of Significant Accounting Policies to the consolidated financial statements and accompanying notes in Part II, Item 8 of our Annual Report on Form 10-K for the year ended December 31, ~~2019.~~2020.

~~Change in Accounting Policy~~

During the first quarter of 2020, we elected to change the presentation for taxes assessed by a governmental authority that are both imposed on and concurrent with a specific revenue-producing transaction, including federal and certain state Universal Service Fund (USF) regulatory fees, to present all such taxes on a net basis in our consolidated statements of operations. Prior to the first quarter of 2020, we assessed whether we were the primary obligor or principal taxpayer for the taxes assessed in each jurisdiction where we do business. The previous policy resulted in presenting such USF fees on a gross basis within operating revenue and cost of services and products, and all other significant taxes on a net basis. We applied this change in accounting policy retrospectively during the first quarter of 2020. As a result, we have decreased both operating revenue and cost of services and products by $253 million and $256 million for the three months ended September 30, 2020 and 2019, respectively, and $672 million and $679 million for the nine months ended September 30, 2020 and 2019, respectively. The change has no impact on operating income (loss), net income (loss), or earnings (loss) per share in our consolidated statements of operations. Refer to our Form 8-K filing dated April 30, 2020 for further information.

We changed our policy to present such taxes on the net basis and believe the new policy is preferable because of the historical and potential future regulatory rate changes outside of our control resulting in significant variability in tax and fee revenue that are not indicative of our operating performance. We believe the net presentation provides the most useful and transparent financial information and improves comparability and consistency of financial results.

Operating Lease Income

Lumen Technologies leases various dark fiber, office facilities, colocation facilities, switching facilities, ~~and~~ other network sites and service equipment to third parties under operating leases. Lease and sublease income are included in operating revenue in our consolidated statements of operations.

For the three months ended ~~September 30,~~March 31, 2021 and 2020, ~~and 2019,~~ our gross rental income was $332 million and ~~$202~~$333 million, respectively, which represents approximately 6%7% and 4%6%, respectively, of our operating revenue for the three months ended ~~September 30, 2020~~March 31, 2021 and 2019 and for the nine months ended September 30, 2020 and 2019, our gross rental income was $998 million and $606 million, respectively, which represents 6% and 4%, respectively, of our operating revenue for the nine months ended September 30, 2020 and 2019.2020.

Recently Adopted Accounting Pronouncements

Debt

~~In June 2016,~~

On January 1, 2021, we adopted ASU 2020-09, "Debt (Topic 470) Amendments to SEC Paragraphs Pursuant to SEC Release No. 33-10762" ("ASU 2020-09"). This ASU amends and supersedes various SEC paragraphs to reflect SEC Release No. 33-10762, which includes amendments to the financial disclosure requirements applicable to registered debt offerings that include credit enhancements, such as subsidiary guarantees. The adoption of ASU 2020-09 did not have a material impact to our consolidated financial statements.

Investments

On January 1, 2021, we adopted ASU 2020-01, "Investments - Equity Securities (Topic 321), Investments - Equity Method and Joint Ventures (Topic 323), and Derivatives and Hedging (Topic 815) - Clarifying the Interactions between Topic 321, Topic 323, and Topic 815)" ("ASU 2020-01"). This ASU, among other things, clarifies that a company should consider observable transactions that require a company to either apply or discontinue the equity method of accounting under Topic 323, Investments - Equity Method and Joint Ventures, for the purposes of applying the measurement alternative in accordance with Topic 321 immediately before applying or upon discontinuing the equity method. As of March 31, 2021, we determined there was no application or discontinuation of the equity method during the reporting periods. The adoption of ASU 2020-01 did not have a material impact to our consolidated financial statements.

Income taxes

On January 1, 2021, we adopted ASU 2019-12, "Simplifying the Accounting for Income Taxes (Topic 740)" ("ASU 2019-12"). This ASU removes certain exceptions for investments, intra-period allocations and interim calculations, and adds guidance to reduce complexity in accounting for income taxes. The adoption of ASU 2019-12 did not have a material impact to our consolidated financial statements.

Measurement of Credit Losses on Financial ~~Accounting Standards Board ("FASB") issued~~Instruments

We adopted ASU 2016-13, "Measurement of Credit Losses on Financial Instruments" ("ASU 2016-13"). The primary impact of ASU 2016-13 for us is a change in the model for the recognition of credit losses related to our financial instruments from an incurred loss model, which recognized credit losses only if it was probable that a loss had been incurred, to an expected loss model, which requires us to estimate the total credit losses expected on the portfolio of financial instruments.

~~We adopted~~ ~~ASU 2016-13~~ on January 1, 2020 and recognized a cumulative adjustment to our accumulated deficit as of the date of adoption of $9 million, net of tax ~~effect.~~effect of $2 million. Please refer to Note 4—Credit Losses on Financial Instruments for more information.

~~Recently Issued Accounting Pronouncements~~

~~In December 2019, the FASB issued ASU 2019-12, "Simplifying the Accounting for Income Taxes (Topic 740)~~" ("ASU 2019-12"). ASU 2019-12 removes certain exceptions for investments, intra-period allocations and interim calculations, and adds guidance to reduce complexity in accounting for income taxes. ASU 2019-12 will become effective for us in the first quarter of fiscal 2021 and early adoption is permitted. We do not believe the adoption will have a significant impact on our consolidated financial statements.

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Recently Issued Accounting Pronouncements

In January 2021, the FASB issued ASU 2021-01, "Reference Rate Reform (Topic 848)" Scope" ("ASU 2021-01"), which clarifies that certain optional expedients and exceptions in Topic 848 for contract modifications and hedge accounting apply to derivatives that are affected by the discounting transition. ASU 2021-01 also amends the expedients and exceptions in Topic 848 to capture the incremental consequences of the scope clarification and to tailor the existing guidance to derivative instruments affected by the discounting transition. These amendments are effective immediately and may be applied prospectively to contract modifications made and hedging relationships entered into or evaluated on or before December 31, 2022. ASU 2021-01 provides option guidance for a limited time to ease the potential burden in accounting for reference rate reform. As of March 31, 2021, we are currently evaluating our contracts and the optional expedients provided by the new standard.

In March 2020, the FASB issued ASU 2020-04, "Reference Rate Reform (Topic 848): Facilitation of the Effects of Reference Rate Reform on Financial Reporting" ("ASU 2020-04"), designed to ease the burden of accounting for contract modifications related to the global market-wide reference rate transition period. Subject to certain criteria, ASU 2020-04 provides qualifying entities the option to apply expedients and exceptions to contract modifications and hedging accounting relationships made until December 31, 2022. WeThese amendments are effective immediately and may be applied prospectively to contract modifications made and hedging relationships entered into or evaluated on or before December 31, 2022. ASU 2020-04 provides optional guidance for a limited time to ease the potential burden in accounting for reference rate reform. As of March 31, 2021, we are evaluating ~~ASU 2020-04's applicability to relevant transactions referencing~~ the ~~London Inter-bank Offering Rate ("LIBOR") or another reference rate expected to be discontinued~~existing contracts and the ~~resulting~~ impact on ~~our~~ consolidated financial statements.

(2) Goodwill, Customer Relationships and Other Intangible Assets

Goodwill, customer relationships and other intangible assets consisted of the following:

September 30, 2020 December 31, 2019
(Dollars in millions)
Goodwill $ 21,476 21,534
Indefinite-life intangible assets $ 278 269
Other intangible assets subject to amortization:
Customer relationships, less accumulated amortization of $10,742 and $9,809 6,633 7,596
Capitalized software, less accumulated amortization of $3,232 and $2,957 1,567 1,599
Trade names and patents, less accumulated amortization of $113 and $91 85 103
Total other intangible assets, net $ 8,563 9,567


	March 31, 2021		December 31, 2020
	(Dollars in millions)
Goodwill	$	18,854	18,870
Indefinite-life intangible assets	$	9	278
Other intangible assets subject to amortization:
Customer relationships, less accumulated amortization of $11,356 and $11,060	6,035		6,344
Capitalized software, less accumulated amortization of $3,366 and $3,279	1,509		1,520
Trade names, patents and other, less accumulated amortization of $134 and $120	331		77
Total other intangible assets, net	$	7,884	8,219

When we acquired Embarq Corporation in 2009, we acquired certain right-of-way assets and, because there were no legal, regulatory, contractual or other factors that would reasonably limit the useful life of these assets, we classified them as indefinite-lived and, as such, these assets were not amortized. However, as we leverage our fiber infrastructure assets, our reliance on the legacy infrastructure (largely copper-based) acquired from Embarq is diminishing. Our recent digital transformation efforts have prompted management to reassess and ultimately change the accounting treatment of these indefinite-lived assets to align with our focus on growth products versus our declining products. As a result, during the first quarter of 2021, we reclassified an indefinite-lived intangible asset to definite-lived intangible asset. As of January 1, 2021 we began amortizing the $268 million asset over its estimated 9-year remaining life. This change in the estimated remaining economic life resulted in an increase in amortization expense of approximately $7 million for the three months ended March 31, 2021 and is expected to increase amortization expense by approximately $30 million for the year ending December 31, 2021. The increase in amortization expense, net of tax, reduced consolidated net income by approximately $5 million, with no impact per basic and diluted common share, for the three months ended March 31, 2021 and is expected to reduce consolidated net income by approximately $23 million, or $0.02 per basic and diluted common share, for the year ending December 31, 2021.

Our goodwill was derived from numerous acquisitions where the purchase price exceeded the fair value of the net assets acquired.

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We assess our goodwill and other indefinite-lived intangible assets for impairment annually, or, under certain circumstances, more frequently, such as when events or changes in circumstances indicate there may be impairment. We are required to write down the value of goodwill only when our assessment determines the carrying value of equity of any of our reporting units exceeds its fair value. Our annual impairment assessment date for goodwill is October 31, at which date we assess our reporting units. Our annual impairment assessment date for indefinite-lived intangible assets other than goodwill is December 31.

Our reporting units are not discrete legal entities with discrete full financial statements. Our assets and liabilities are employed in and relate to the operations of multiple reporting units. For each reporting unit, we compare its estimated fair value of equity to its carrying value of equity that we assign to the reporting unit. If the estimated fair value of the reporting unit is greater than the carrying value, we conclude that no impairment exists. If the estimated fair value of the reporting unit is less than the carrying value, we record an impairment equal to the excess amount. Depending on the facts and circumstances, we typically estimate the fair value of our reporting units by considering either or both of (i) a ~~market approach, which includes the use of multiples of publicly-traded companies whose services are comparable to ours, and (ii) a~~ discounted cash flow method, which is based on the present value of projected cash flows over a discrete projection period and a terminal value, which represents the value of expected normalized cash flows of the reporting units ~~beyond the cash flows from~~following the discrete projection period, and (ii) a market approach, which includes the use of market multiples of publicly-traded companies whose services are comparable to ours.

~~Both our January 2019~~As previously announced, we completed an internal reorganization ~~and the decline~~ in our stock price triggered impairment testing in the first quarter of 2019. Because our low stock price was a key trigger for impairment testing during the first quarter of 2019, we estimated the fair value of our operations in such quarter using only the market approach. Applying this approach, we utilized company comparisons and analyst reports within the telecommunications industry which have historically supported a range of fair values derived from annualized revenue and EBITDA (earnings before interest, taxes, depreciation and amortization) multiples between 2.1x and 4.9x and 4.9x and 9.8x, respectively.January 2021. We selected a revenue and EBITDA multiple for each of our reporting units within this range. We reconciled the estimated fair values of the reporting units to our market capitalization as of the date of each of our triggering events during the first quarter of 2019 and concluded that the indicated control premium of approximately

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4.5% and 4.1% was reasonable based on recent market transactions. In the quarter ended March 31, 2019, based on our assessments performed with respect to the reporting units as described above, we concluded that the estimated fair value of certain of our reporting units was less than our carrying value of equity as of the date of each of our triggering events during the first quarter. As a result, we recorded non-cash, non-tax-deductible goodwill impairment charges aggregating to $6.5 billion in the quarter ended March 31, 2019.

The market multiples approach that we used in the quarter ended March 31, 2019 incorporated significant estimates and assumptions related to the forecasted results for the remainder of the year, including revenues, expenses, and the achievement of certain cost synergies. In developing the market multiple, we also considered observed trends of our industry participants. Our assessment included many qualitative factors that required significant judgment. Alternative interpretations of these factors could have resulted in different conclusions regarding the size of our impairments.

~~During 2020, we observed a decline in our stock price~~now, as a result, of events occurring after the end of 2019, including the COVID-19 pandemic. We evaluated whether such events would indicate the fair value of our reporting units were below their carrying values. We believe these events have impacted the global economy more directly than usreport 2 segments: Business and when considered with other factors, we have concluded it is not more likely than not that the fair values of our reporting units were less than their carrying values as of the period ended September 30, 2020. In light of the negative impacts of COVID-19 on the global economy, we will continue to evaluate the general economic trends which could have an impact on our assessment of whether it is more likely than not that the fair value of one or more reporting units is less than its carrying amount. Future changes could cause one or more of our reporting unit fair values to be less than its carrying value, resulting in potential impairments of our goodwill, which could have a material effect on our results of operations and financial condition. The extent of the impact, if any, will depend on future developments, including the length and severity of the pandemic and its long-term impacts on the overall economy.

Mass Markets. The following table shows the rollforward of goodwill assigned to our reportable segments, including the reorganization, from December 31, ~~2019~~2020 through ~~September 30, 2020:~~March 31, 2021:

International and Global Accounts Enterprise Small and Medium Business Wholesale Consumer Total
(Dollars in millions)
As of December 31, 2019 $ 2,670 4,738 3,259 3,813 7,054 21,534
Effect of foreign currency exchange rate change and other (51) 0 (7) 0 0 (58)
As of September 30, 2020 $ 2,619 4,738 3,252 3,813 7,054 21,476


	International and Global Accounts		Enterprise	Small and Medium Business	Wholesale	Consumer	Business	Mass Markets	Total
	(Dollars in millions)
As of December 31, 2020(1)	$	2,555	4,738	2,808	3,114	5,655	—	—	18,870
January 2021 reorganization	(2,555)		(4,738)	(2,808)	(3,114)	(5,655)	12,173	6,697	0
Effect of foreign currency exchange rate change and other	—		—	—	—	—	(16)	0	(16)
As of March 31, 2021(1)	$	—	—	—	—	—	12,157	6,697	18,854

(1)Goodwill at March 31, 2021 and December 31, 2020 is net of accumulated impairment losses of $12.9 billion.

The January 2021 reorganization was considered a change in event or circumstance which required an assessment of our goodwill for impairment. We performed a qualitative impairment assessment and concluded it is more likely than not that the fair value of each of our reporting units exceeded the carrying value of equity of our reporting units at January 31, 2021. Therefore, 0 impairment existed as of our assessment date.

Total amortization expense for intangible assets for the three months ended ~~September 30,~~March 31, 2021 and 2020 ~~and 2019~~ totaled ~~$443~~$425 million and ~~$438~~$431 million, ~~respectively, and for both the nine months ended September 30, 2020 and 2019 totaled $1.3 billion.~~respectively. As of ~~September 30, 2020,~~March 31, 2021, the gross carrying amount of goodwill, customer relationships, indefinite-life and other intangible assets was ~~$44.1~~$41.6 billion.

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We estimate that total amortization expense for intangible assets for the years ending December 31, ~~2020~~2021 through ~~2024~~2025 will be as follows:

(Dollars in millions)
2020 (remaining three months) $ 418
2021 1,252
2022 1,019
2023 934
2024 867


	(Dollars in millions)
2021 (remaining nine months)	$	893
2022	1,081
2023	985
2024	887
2025	797

(3) Revenue Recognition

Product and Service Categories

Beginning in the first quarter of 2021, we categorize our products and services revenue among the following 4 categories for the Business segment:

~~Table of Contents~~•Compute and Application Services, which include our Edge Cloud services, IT solutions, Unified Communications and Collaboration ("UC&C"), data center, content delivery network ("CDN") and Managed Security services;

•IP and Data Services, which include Ethernet, IP, and VPN data networks, including software-defined wide area networks ("SD WAN") based services, Dynamic Connections and Hyper WAN;

~~(3) Revenue Recognition~~

•Fiber Infrastructure Services, which include dark fiber, optical services and equipment; and

•Voice and Other, which includes Time Division Multiplexing ("TDM") voice, private line and other legacy services.

Beginning in the first quarter of 2021, we categorize our products and services revenue among the following 4 categories for the Mass Markets segment:

•Consumer Broadband, which includes high speed fiber-based and lower speed DSL-based broadband services to residential customers;

•Small Business Group ("SBG") Broadband, which includes high speed fiber-based and lower speed DSL-based broadband services to small businesses;

•Voice and Other, which includes primarily local and long-distance services, retail video services (including our linear and TV services), professional services and other ancillary services; and

•Connect America Fund ("CAF") II, which consists of Connect America Fund II support payments designed to reimburse us for various costs related to certain telecommunications services.

Reconciliation of Total Revenue to Revenue from Contracts with Customers

The following table provides total revenue by segment, sales channel and product category. It also provides the amount of revenue that is not subject to ASC 606, "Revenue from Contracts with Customers" ("ASC 606"), but is instead governed by other accounting standards:

Three Months Ended September 30, Nine Months Ended September 30,
2020 2019 2020 2019
(Dollars in millions)
Total revenue $ 5,167 5,350 15,587 16,152
Adjustments for non-ASC 606 revenue (1)
(481) (355) (1,443) (1,069)
Total revenue from contracts with customers $ 4,686 4,995 14,144 15,083

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	Three Months Ended March 31, 2021				Three Months Ended March 31, 2020
	Total revenue		Adjustments for non-ASC 606 revenue (1)	Total revenue from contracts with customers	Total revenue	Adjustments for non-ASC 606 revenue (1)	Total revenue from contracts with customers
	(Dollars in millions)
Business Segment by Sales Channel and Product Category
International and Global Accounts ("IGAM")
Compute and Application Services	$	179	(69)	110	201	(69)	132
IP and Data Services	427		0	427	437	0	437
Fiber Infrastructure Services	216		(30)	186	202	(26)	176
Voice and Other	191		0	191	201	0	201
Total IGAM Revenue	1,013		(99)	914	1,041	(95)	946

Large Enterprise
Compute and Application Services	165		(15)	150	154	(17)	137
IP and Data Services	395		0	395	401	0	401
Fiber Infrastructure Services	124		(15)	109	138	(10)	128
Voice and Other	253		0	253	273	0	273
Total Large Enterprise Revenue	937		(30)	907	966	(27)	939

Mid-Market Enterprise
Compute and Application Services	36		(8)	28	34	(8)	26
IP and Data Services	453		(1)	452	466	(1)	465
Fiber Infrastructure Services	60		(2)	58	54	(4)	50
Voice and Other	167		0	167	207	0	207
Total Mid-Market Enterprise Revenue	716		(11)	705	761	(13)	748

Wholesale
Compute and Application Services	48		(40)	8	46	(40)	6
IP and Data Services	305		0	305	318	0	318
Fiber Infrastructure Services	154		(31)	123	153	(30)	123
Voice and Other	422		(63)	359	452	(68)	384
Total Wholesale Revenue	929		(134)	795	969	(138)	831

Business Segment by Product Category
Compute and Application Services	428		(132)	296	435	(134)	301
IP and Data Services	1,580		(1)	1,579	1,622	(1)	1,621
Fiber Infrastructure Services	554		(78)	476	547	(70)	477
Voice and Other	1,033		(63)	970	1,133	(68)	1,065
Total Business Segment Revenue	$	3,595	(274)	3,321	3,737	(273)	3,464

Mass Markets Segment by Product Category
Consumer Broadband	$	731	(52)	679	722	(53)	669
SBG Broadband	39		(4)	35	39	(3)	36

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	Three Months Ended March 31, 2021				Three Months Ended March 31, 2020
	Total revenue		Adjustments for non-ASC 606 revenue (1)	Total revenue from contracts with customers	Total revenue	Adjustments for non-ASC 606 revenue (1)	Total revenue from contracts with customers
	(Dollars in millions)
Voice and Other	541		(21)	520	607	(29)	578
CAF II	123		(123)	0	123	(123)	0
Total Mass Markets Segment	$	1,434	(200)	1,234	1,491	(208)	1,283

Total revenue	$	5,029	(474)	4,555	5,228	(481)	4,747

(1)Includes regulatory revenue and lease revenue not within the scope of ASC 606.

Customer Receivables and Contract Balances

The following table provides balances of customer receivables, contract assets and contract liabilities as of ~~September 30, 2020~~March 31, 2021 and December 31, ~~2019:~~2020:

September 30, 2020 December 31, 2019
(Dollars in millions)
Customer receivables(1)
$ 2,070 2,194
Contract assets 104 130
Contract liabilities 918 1,028


	March 31, 2021		December 31, 2020
	(Dollars in millions)
Customer receivables(1)	$	1,805	1,889
Contract assets	103		108
Contract liabilities	883		950

(1)Reflects gross customer receivables of ~~$2.2~~$2.0 billion and ~~$2.3~~$2.1 billion, net of allowance for ~~doubtful accounts~~credit losses of ~~$140~~$148 million and ~~$94~~$174 million, at ~~September 30, 2020~~March 31, 2021 and December 31, ~~2019,~~2020, respectively.

Contract liabilities are consideration we have received from our customers or billed in advance of providing goods or services promised in the future. We defer recognizing this consideration as revenue until we have satisfied the related performance obligation to the customer. Contract liabilities include recurring services billed one month in advance and installation and maintenance charges that are deferred and recognized over the actual or expected contract term, which typically ranges from one to five years depending on the service. Contract liabilities are included within deferred revenue in our consolidated balance sheets. During the three ~~and nine~~ months ended ~~September 30, 2020,~~March 31, 2021, we recognized ~~$58~~$425 million ~~and $612 million, respectively,~~ of revenue that was included in contract liabilities as of January 1, ~~2020.~~2021. During the three ~~and nine~~ months ended ~~September 30, 2019,~~March 31, 2020, we recognized ~~$47~~$495 million ~~and $581 million, respectively,~~ of revenue that was included in contract liabilities as of January 1, ~~2019.~~2020.

Performance Obligations

As of ~~September 30, 2020,~~March 31, 2021, our estimated revenue expected to be recognized in the future related to performance obligations associated with existing customer contracts that are partially or wholly unsatisfied is approximately ~~$5.4~~$5.2 billion. We expect to recognize approximately ~~85%~~90% of this revenue through ~~2022,~~2023, with the balance recognized thereafter.

These amounts exclude (i) the value of unsatisfied performance obligations for contracts for which we recognize revenue at the amount to which we have the right to invoice for services performed (for example, uncommitted usage or non-recurring charges associated with professional or technical services to be completed), and (ii) contracts that are classified as leasing arrangements that are not subject to ASC 606.

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Contract Costs

The following table provides changes in our contract acquisition costs and fulfillment costs:

Three Months Ended September 30, 2020 Three Months Ended September 30, 2019
Acquisition Costs Fulfillment Costs Acquisition Costs Fulfillment Costs
(Dollars in millions)
Beginning of period balance $ 300 219 321 207
Costs incurred 45 35 48 41
Amortization (53) (37) (50) (32)
End of period balance $ 292 217 319 216


	Three Months Ended March 31, 2021
	Acquisition Costs		Fulfillment Costs
	(Dollars in millions)
Beginning of period balance	$	289	216
Costs incurred	44		37
Amortization	(54)		(37)
End of period balance	$	279	216


		Nine Months Ended September 30, 2020			Nine Months Ended September 30, 2019			Three Months Ended March 31, 2020
		Acquisition Costs		Fulfillment Costs	Acquisition Costs	Fulfillment Costs		Acquisition Costs		Fulfillment Costs
		(Dollars in millions)						(Dollars in millions)
Beginning of period balance	Beginning of period balance	$	326	221	322	187	Beginning of period balance	$	326	221
Costs incurred	Costs incurred	130		105	148	119	Costs incurred	49		36
Amortization	Amortization	(164)		(109)	(151)	(90)	Amortization	(55)		(37)
End of period balance	End of period balance	$	292	217	319	216	End of period balance	$	320	220

Acquisition costs include commission fees paid to employees as a result of obtaining contracts. Fulfillment costs include third party and internal costs associated with the provision, installation and activation of telecommunications services to customers, including labor and materials consumed for these activities.

Deferred acquisition and fulfillment costs are amortized based on the transfer of services on a straight-line basis over the average customer life of approximately 30 months for ~~consumer customers~~mass markets and ~~12 to 60 months for~~ business customers. Amortized fulfillment costs are included in cost of services and products and amortized acquisition costs are included in selling, general and administrative expenses in our consolidated statements of operations. The amount of these deferred costs that are anticipated to be amortized in the next ~~twelve~~12 months are included in other current assets on our consolidated balance sheets. The amount of deferred costs expected to be amortized beyond the next 12 months is included in other non-current assets on our consolidated balance sheets. Deferred acquisition and fulfillment costs are assessed for impairment on an annual basis.

(4) Credit Losses on Financial Instruments

In accordance with ASC 326, "Financial Instruments - Credit Losses," we aggregate financial assets with similar risk characteristics to align our expected credit losses with the credit quality or deterioration over the life of such assets. We monitor certain risk characteristics within our aggregated financial assets and revise their composition accordingly, to the extent internal and external risk factors change each reporting period. Financial assets that do not share risk characteristics with other financial assets are evaluated separately. Our financial assets measured at amortized cost primarily consist of accounts receivable.

In developing our accounts receivable portfolio, we pooled certain assets with similar credit risk characteristics based on the nature of our customers, their industry, policies used to grant credit terms and their historical and expected credit loss patterns. We grouped assets from our International and Global Accounts, Enterprise, Small and Medium Business and Wholesale segments into the Business portfolio in the below table.

Prior to the adoption of the new credit loss standard, the allowance for doubtful accounts receivable reflected our best estimate of probable losses inherent in our receivable portfolio determined based on historical experience, specific allowances for known troubled accounts, and other currently available evidence.

~~Table of Contents~~

We implemented the new standard effective January 1, 2020, using a loss rate method to estimate our allowance for credit losses. Our determination of the current expected credit loss rate begins with our use of historical loss experience as a percentage of accounts receivable. We measure our historical loss period based on the average days to recognize accounts receivable as credit losses. When asset specific characteristics and current conditions change from those in the historical period, due to changes in our credit and collections strategy, certain classes of aged balances, or credit loss and recovery policies, we perform a qualitative and quantitative assessment to ~~update~~adjust our ~~current~~historical loss rate. We use regression analysis to develop an expected loss rate using historical experience and economic data over a forecast period. We measure our forecast period based on the average days to collect payment on billed accounts receivable. ~~The~~To determine our current allowance for credit losses, we combine the historical ~~current,~~ and expected credit loss rates ~~are combined~~ and ~~applied~~apply them to our period end accounts ~~receivable, which results~~receivable.

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In conjunction with our internal reorganization, as referenced in Note 11—Segment Information, we pooled certain assets with similar credit risk characteristics based on the nature of our ~~allowance~~customers, their industry, policies used to grant credit terms and their historical and expected credit loss patterns. Additionally, we reassessed our historical loss period for ~~credit losses.~~the segment portfolio reorganization.

If there is a deterioration of a customer's financial condition or if future default rates in general differ from currently anticipated default rates (including changes caused by COVID-19), we may need to adjust the allowance for credit losses, which would affect earnings in the period that adjustments are made.

The assessment of the correlation between historical observed default rates, current conditions and forecasted economic conditions requires judgment. Alternative interpretations of these factors could have resulted in different conclusions regarding the allowance for credit losses. The amount of credit loss is sensitive to changes in circumstances and forecasted economic conditions. Our historical credit loss experience, current conditions and forecast of economic conditions may also not be representative of the customers' actual default experience in the future.

The following table presents the activity of our allowance for credit losses by accounts receivable portfolio:

(Dollars in millions) Business Consumer Total
Beginning balance at January 1, 2020 (1)
$ 58 37 95
Provision for expected losses 82 55 137
Write-offs charged against the allowance (53) (52) (105)
Recoveries collected 18 13 31
Foreign currency exchange rate changes adjustment (2) 0 (2)
Ending balance at September 30, 2020 $ 103 53 156


	Business		Mass Markets	Total
	(Dollars in millions)
Beginning balance at January 1, 2021(1)	$	109	82	191
Provision for expected losses	13		14	27
Write-offs charged against the allowance	(19)		(48)	(67)
Recoveries collected	5		6	11
Ending balance at March 31, 2021	$	108	54	162

______________________________________________________________________

(1)~~The beginning balance includes~~As described in Note 11—Segment Information, we completed an internal reorganization in January 2021. As a result of this change, allowance for credit losses previously included in the ~~cumulative effect~~Consumer and Business portfolio of $70 million related to consumer and $12 million related to our small business group, respectively, were reclassified to the ~~adoption of new~~Mass Markets allowance for credit ~~loss standard.~~losses on January 1, 2021.

For the ~~nine~~three months ended ~~September 30, 2020,~~March 31, 2021, we ~~increased~~decreased our allowance for credit losses for our business and ~~consumer~~mass markets accounts receivable portfolios primarily due to ~~an increase~~higher write-off activity in ~~historical and expected loss experience~~the quarter with the easing of prior delays due to COVID-19 related restrictions in certain classes of aged balances, which we believe were predominantly attributable to the COVID-19 induced economic slowdown. We believe that decreased write-offs (net of recoveries) driven by COVID-19 regulations and programs have further contributed to an increase in our allowance for credit losses.2020.

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(5) Long-Term Debt and Credit Facilities

The following chart reflects the consolidated long-term debt of Lumen Technologies and its subsidiaries, including unamortized discounts and premiums, net and unamortized debt issuance costs, but excluding intercompany debt:


		Interest Rates(1)	Maturities(1)	September 30, 2020		December 31, 2019		Interest Rates(1)	Maturities(1)	March 31, 2021		December 31, 2020
				(Dollars in millions)						(Dollars in millions)
Senior Secured Debt: (2)	Senior Secured Debt: (2)						Senior Secured Debt: (2)
CenturyLink, Inc.
Lumen Technologies, Inc.							Lumen Technologies, Inc.
Revolving Credit Facility ~~(3)~~	Revolving Credit Facility ~~(3)~~	LIBOR + 2.00%	2025	$	1,075	250	Revolving Credit Facility ~~(3)~~	LIBOR + 2.00%	2025	$	0	150
Term Loan A ~~(4)~~(3)	Term Loan A ~~(4)~~(3)	LIBOR + 2.00%	2025	1,123		1,536	Term Loan A ~~(4)~~(3)	LIBOR + 2.00%	2025	1,094		1,108
Term Loan A-1 ~~(4)~~(3)	Term Loan A-1 ~~(4)~~(3)	LIBOR + 2.00%	2025	321		333	Term Loan A-1 ~~(4)~~(3)	LIBOR + 2.00%	2025	312		316
Term Loan B ~~(5)~~(4)	Term Loan B ~~(5)~~(4)	LIBOR + 2.25%	2027	4,963		5,880	Term Loan B ~~(5)~~(4)	LIBOR + 2.25%	2027	4,938		4,950
Senior notes	Senior notes	4.000%	2027	1,250		0	Senior notes	4.000%	2027	1,250		1,250
Subsidiaries:	Subsidiaries:						Subsidiaries:
Level 3 Financing, Inc.	Level 3 Financing, Inc.						Level 3 Financing, Inc.
Tranche B 2027 Term Loan ~~(6)~~(5)	Tranche B 2027 Term Loan ~~(6)~~(5)	LIBOR + 1.75%	2027	3,111		3,111	Tranche B 2027 Term Loan ~~(6)~~(5)	LIBOR + 1.75%	2027	3,111		3,111
Senior notes	Senior notes	3.400% - 3.875%	2027 - 2029	1,500		1,500	Senior notes	3.400% - 3.875%	2027 - 2029	1,500		1,500
Embarq Corporation subsidiaries	Embarq Corporation subsidiaries						Embarq Corporation subsidiaries
First mortgage bonds	First mortgage bonds	7.125% - 8.375%	2023 - 2025	138		138	First mortgage bonds	7.125% - 8.375%	2023 - 2025	138		138
Senior Notes and Other Debt:	Senior Notes and Other Debt:						Senior Notes and Other Debt:
CenturyLink, Inc.
Lumen Technologies, Inc.							Lumen Technologies, Inc.
Senior notes	Senior notes	5.125% - 7.650%	2021 - 2042	7,645		8,696	Senior notes	4.500% - 7.650%	2021 - 2042	8,645		8,645
Subsidiaries:	Subsidiaries:						Subsidiaries:
Level 3 Financing, Inc.	Level 3 Financing, Inc.						Level 3 Financing, Inc.
Senior notes	Senior notes	3.625% - 5.375%	2024 - 2029	5,515		5,515	Senior notes	3.625% - 5.375%	2025 - 2029	5,515		5,515
Qwest Corporation	Qwest Corporation						Qwest Corporation
Senior notes	Senior notes	6.125% - 7.750%	2021 - 2057	4,105		5,956	Senior notes	6.500% - 7.750%	2021 - 2057	2,935		3,170
Term Loan ~~(7)~~(6)	Term Loan ~~(7)~~(6)	LIBOR + 2.00%	2025	100		100	Term Loan ~~(7)~~(6)	LIBOR + 2.00%	2027	215		215
Qwest Capital Funding, Inc.	Qwest Capital Funding, Inc.						Qwest Capital Funding, Inc.
Senior notes	Senior notes	6.875% - 7.750%	2021 - 2031	352		352	Senior notes	6.875% - 7.750%	2021 - 2031	352		352
Embarq Corporation and subsidiary	Embarq Corporation and subsidiary						Embarq Corporation and subsidiary
Senior note	Senior note	7.995%	2036	1,437		1,450	Senior note	7.995%	2036	1,437		1,437
Finance lease and other obligations	Finance lease and other obligations	Various	Various	292		222	Finance lease and other obligations	Various	Various	327		295
Unamortized discounts, net	Unamortized discounts, net			(77)		(52)	Unamortized discounts, net			(96)		(78)
Unamortized debt issuance costs	Unamortized debt issuance costs			(258)		(293)	Unamortized debt issuance costs			(233)		(237)
Total long-term debt	Total long-term debt			32,592		34,694	Total long-term debt			31,440		31,837
Less current maturities	Less current maturities			(1,487)		(2,300)	Less current maturities			(3,841)		(2,427)
Long-term debt, excluding current maturities	Long-term debt, excluding current maturities			$	31,105	32,394	Long-term debt, excluding current maturities			$	27,599	29,410

______________________________________________________________________

(1)As of ~~September 30, 2020.~~March 31, 2021.

(2)See Note 7—6—Long-Term Debt and Credit Facilities in our Annual Report on Form 10-K for the year ended December 31, ~~2019~~2020 for a description of certain parent or subsidiary guarantees and liens securing this debt.

(3)~~CenturyLink, Inc.'s credit agreement was amended~~Term Loans A and A-1 had interest rates of 2.109% and 2.147% as ~~noted below, extending the maturity date~~ of ~~its (a) Term Loan A, Term Loan A-1~~March 31, 2021 and ~~Revolving Credit Facilities from 2022 to 2025 and (b)~~ December 31, 2020, respectively.

(4)Term Loan B ~~from 2025 to 2027.~~had interest rates of 2.359% and 2.397% as of March 31, 2021 and December 31, 2020, respectively.

(5)The Tranche B 2027 Term Loan had interest rates of 1.859% and 1.897% as of March 31, 2021 and December 31, 2020, respectively.

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~~(4)Term Loans A and A-1 had interest rates of 2.147% and 4.549% as of September 30, 2020 and December 31, 2019, respectively.~~

~~(5)Term Loan B had interest rates of 2.397% and 4.549% as of September 30, 2020 and December 31, 2019, respectively.~~

(6)~~The Tranche B 2027 Term Loan had an interest rate of 1.897% as of September 30, 2020 and 3.549% as of December 31, 2019, respectively.~~

~~(7)~~Qwest Corporation Term Loan had an interest ~~rate~~rates of 2.110% and 2.150% as of ~~September 30, 2020~~March 31, 2021 and ~~3.800% as of~~ December 31, ~~2019,~~2020, respectively.

Long-Term Debt Maturities

Set forth below is the aggregate principal amount of our long-term debt as of ~~September 30, 2020~~March 31, 2021 (excluding unamortized discounts, net, and unamortized debt issuance costs), maturing during the following years:

(Dollars in millions)
2020 (remaining three months) $ 54
2021 2,423
2022 1,541
2023 965
2024 2,041
2025 and thereafter 25,903
Total long-term debt $ 32,927


	(Dollars in millions)
2021 (remaining nine months)	$	2,410
2022	1,541
2023	966
2024	1,143
2025	2,907
2026 and thereafter	22,802
Total long-term debt	$	31,769

~~Amended and Restated Credit Agreement~~

On January 31, 2020, we amended and restated our credit agreement dated June 19, 2017 (as so amended and restated, the “Amended Credit Agreement”). Coupled with CenturyLink, Inc.’s prepayment on January 24, 2020 of $1.25 billion of indebtedness outstanding under its Term Loan B facility (using principally the net proceeds from its below-described sale of $1.25 billion of its 4.000% Senior Secured Notes due 2027), the Amended Credit Agreement then provided for approximately $8.699 billion in senior secured credit facilities, consisting of; (i) an approximately $1.166 billion Term Loan A credit facility, (ii) a $333 million Term Loan A-1 credit facility, (iii) a $5.0 billion Term Loan B credit facility and (iv) a $2.2 billion revolving credit facility (collectively, the “Amended Senior Secured Credit Facilities”).

The Amended Credit Agreement, among other things, (i) extended the maturity date of (a) the Term Loan A, Term Loan A-1 and revolving credit facilities from November 1, 2022 to January 31, 2025 and (b) the Term Loan B facility from January 31, 2025 to March 15, 2027, and (ii) lowered the interest rate applicable to loans made under each of the Amended Senior Secured Credit Facilities. As so amended, (i) loans under the Term Loan A, Term Loan A-1 and revolving credit facilities will bear interest at a rate equal to, at CenturyLink, Inc.’s option, the Eurodollar rate or the alternative base rate (each as defined in the Amended Credit Agreement) plus an applicable margin between 1.50% to 2.25% per annum for Eurodollar loans and 0.50% to 1.25% per annum for alternative base rate loans, depending on CenturyLink, Inc.’s then current total leverage ratio, and (ii) loans under the Term Loan B facility will bear interest at the rate equal to, at CenturyLink, Inc.’s option, the Eurodollar rate plus 2.25% per annum or the alternative base rate plus 1.25% per annum. The subsidiary guarantor and collateral provisions and the financial covenants contained in the Amended Credit Agreement are unchanged from the credit agreement dated June 19, 2017.

~~These January 2020 transactions resulted in an aggregate net loss of $67 million from modification and extinguishment of the debt.~~

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Repayments

During the ~~nine~~three months ended ~~September 30, 2020, CenturyLink, Inc.~~March 31, 2021, Lumen Technologies and its affiliates ~~repurchased~~repaid or redeemed approximately ~~$5.2~~$1.3 billion of their respective debt ~~securities,~~obligations, which primarily included ~~$1.25 billion of CenturyLink, Inc. credit agreement debt, $1.9 billion of Qwest Corporation senior notes, $78~~$150 million of ~~CenturyLink, Inc. senior notes and $2.0 billion~~payments on our revolving credit facility, $900 million redemption of Level 3 Financing, Inc. senior notes ~~which~~and $235 million redemption of Qwest Corporation senior notes. These redemptions resulted in a ~~loss~~net gain of ~~$82 million, including the $67 million loss resulting from the modification of the Amended Credit Agreement discussed above.~~

In addition, during the nine months ended September 30, 2020, CenturyLink, Inc. (i) paid at maturity $973 million aggregate principal amount of its outstanding senior notes and (ii) made $94 million of scheduled amortization payments under its term loans.$8 million.

New Issuances

On ~~August 12, 2020,~~January 13, 2021, Level 3 Financing, Inc., issued ~~$840~~$900 million aggregate principal amount of ~~its 3.625%~~3.750% Sustainability-Linked Senior Notes due 2029 (the ~~"2029~~"Sustainability-Linked Notes"). ~~Level 3 Financing, Inc. used the~~The net proceeds ~~from this offering~~were used, together with cash on hand, to redeem certain of its outstanding senior note indebtedness. See "—Repayments" above. The ~~2029~~Sustainability-Linked Notes are (i) ~~unconditionally~~ guaranteed by Level 3 Parent, LLC and (ii) expected to be ~~unconditionally~~ guaranteed by Level 3 Communications, LLC, upon the receipt of all requisite material governmental authorizations.

On June 15, 2020, Level 3 Financing, Inc., issued $1.2 billion aggregate principal amount of its 4.250% Senior Notes due 2028 (the "2028 Notes"). Level 3 Financing, Inc. used the net proceeds from this offering to redeem certain of its outstanding senior note indebtedness. See "—Repayments" above. The 2028 Notes are (i) unconditionally guaranteed by Level 3 Parent, LLC and (ii) expected to be unconditionally guaranteed by Level 3 Communications, LLC, upon receipt of all requisite material governmental authorizations.

On January 24, 2020, CenturyLink, Inc. issued $1.25 billion aggregate principal amount of its 4.000% Senior Secured Notes due 2027 (the “2027 Notes”). As noted above, CenturyLink, Inc. used the net proceeds from this offering to repay a portion of the outstanding indebtedness under its Term Loan B facility. The 2027 Notes are unconditionally guaranteed by each of CenturyLink, Inc.'s domestic subsidiaries that guarantee CenturyLink, Inc.'s Amended Credit Agreement. While the 2027 Notes are not secured by any of the assets of CenturyLink, Inc., certain of the note guarantees are secured by a first priority security interest in substantially all of the assets of such guarantors (including the stock of certain of their respective subsidiaries), which assets also secure obligations under the Amended Credit Agreement on a pari passu basis.

Covenants

Certain of our debt instruments contain affirmative and negative covenants. Debt at ~~CenturyLink,~~Lumen Technologies, Inc. and Level 3 Financing, Inc. contain more extensive covenants including, among other things and subject to certain exceptions, restrictions on their ability to declare or pay dividends, repay certain other indebtedness, create liens, incur additional indebtedness, make investments, engage in transactions with their affiliates, dispose of assets and merge or consolidate with any other person. Also, ~~CenturyLink,~~Lumen Technologies, Inc. and certain of its affiliates will be required to offer to purchase certain of their respective outstanding debt under certain circumstances in connection with certain specified "change of control" transactions.

Certain of our debt instruments contain cross-payment default or cross-acceleration provisions.

Compliance

As of ~~September 30, 2020, CenturyLink,~~March 31, 2021, Lumen Technologies, Inc., believes it and its subsidiaries were in compliance with the provisions and financial covenants in their respective material debt agreements in all material respects.

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~~Subsequent Events~~

On October 23, 2020, Qwest Corporation borrowed $215 million under a variable-rate term loan with CoBank ACB and used the resulting net proceeds to pay off its previous $100 million term loan with CoBank ACB. Additionally, on October 26, 2020, Qwest Corporation used the remaining net proceeds to partially facilitate the redemption of the remaining $160 million aggregate principal amount of its outstanding 6.625% Notes due 2055 (the "6.625% Notes"), as described below. The new term loan will mature on October 23, 2027, and has terms substantially similar to those contained in the prior term loan with CoBank ACB.

On October 26, 2020, Qwest Corporation redeemed the remaining $160 million aggregate principal amount of its outstanding 6.625% Notes. Following this redemption there were 0 bonds outstanding for the 6.625% Notes.

(6) Severance

Periodically, we reduce our workforce and accrue liabilities for the related severance costs. These workforce reductions result primarily from the progression or completion of our post-acquisition integration plans, increased competitive pressures, cost reduction initiatives, process improvements through automation and reduced workload demands due to the loss of customers purchasing certain services.

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Changes in our accrued liabilities for severance expenses were as follows:


	Severance
	(Dollars in millions)
Balance at December 31, ~~2019~~2020	$	89103
Accrued to expense	620
Payments, net	~~(121)~~(25)
Balance at ~~September 30, 2020~~March 31, 2021	$	3078

(7) Employee Benefits

For detailed description of the various defined benefit pension plans (qualified and non-qualified) and post-retirement benefits plans we sponsor, see Note 10—Employee Benefits to the consolidated financial statements and accompanying notes in Part II, Item 8 of our Annual Report on Form 10-K for the year ended December 31, 2020.

Net periodic benefit ~~(income) expense~~income for ~~our combined pension plan~~the Lumen Combined Pension Plan ("Combined Pension Plan") includes the following components:

Combined Pension Plan
Three Months Ended September 30, Nine Months Ended September 30,
2020 2019 2020 2019
(Dollars in millions)
Service cost $ 15 14 44 42
Interest cost 81 109 243 326
Expected return on plan assets (147) (155) (445) (464)
Recognition of prior service credit (3) (2) (7) (6)
Recognition of actuarial loss 50 54 152 167
Net periodic pension benefit (income) expense $ (4) 20 (13) 65

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	Combined Pension Plan
	Three Months Ended March 31,
	2021		2020
	(Dollars in millions)
Service cost	$	13	16
Interest cost	50		82
Expected return on plan assets	(138)		(149)
Recognition of prior service credit	(2)		(3)
Recognition of actuarial loss	49		50
Net periodic pension benefit income	$	(28)	(4)

Net periodic benefit expense for our post-retirement benefit plans includes the following components:

Post-Retirement Benefit Plans
Three Months Ended September 30, Nine Months Ended September 30,
2020 2019 2020 2019
(Dollars in millions)
Service cost $ 4 3 11 11
Interest cost 17 27 57 82
Recognition of prior service cost 4 5 12 13
Curtailment loss 7 0 7 0
Net periodic post-retirement benefit expense $ 32 35 87 106


	Post-Retirement Benefit Plans
	Three Months Ended March 31,
	2021		2020
	(Dollars in millions)
Service cost	$	4	4
Interest cost	12		20
Recognition of prior service cost	4		4
Recognition of actuarial loss	1		0
Net periodic post-retirement benefit expense	$	21	28

Service costs are included in the cost of services and products and selling, general and administrative line items on the consolidated statements of operations and all other costs listed above are included in ~~the~~ other income ~~(loss)~~(expense), net ~~line item~~ on the consolidated statements of operations.

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Benefits paid by ~~our qualified pension plan~~the Combined Pension Plan are paid through a trust that holds all of the ~~plan's~~Plan's assets. Based on current laws and circumstances, we do not expect any contributions to be required for ~~our qualified pension plan~~the Combined Pension Plan during ~~2020.~~2021. The amount of required contributions to ~~our qualified pension plan~~the Combined Pension Plan in ~~2021~~2022 and beyond will depend on a variety of factors, most of which are beyond our control, including earnings on plan investments, prevailing interest rates, demographic experience, changes in plan benefits and changes in funding laws and regulations. We occasionally make voluntary contributions in addition to required contributions. Based on current laws and circumstances, we do not ~~anticipate making a~~believe we are required to make any contributions to the Combined Pension Plan in 2021, but we could make voluntary ~~contribution~~contributions to the trust for ~~our qualified pension plan~~the Combined Pension Plan in 2020. As a result of ongoing efforts to reduce our workforce in 2020, we recognized a one-time curtailment accounting charge of $7 million upon remeasurement of our medical obligations under our post-retirement benefit plans for the three and nine months ended September 30, 2020.2021.

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(8) Earnings ~~(Loss)~~ Per Common Share

Basic and diluted earnings ~~(loss)~~ per common share were calculated as follows:

Three Months Ended September 30, Nine Months Ended September 30,
2020 2019 2020 2019
(Dollars in millions, except per share amounts, shares in thousands)
Income (Loss) (Numerator):
Net income (loss) $ 366 302 1,057 (5,492)
Net income (loss) applicable to common stock for computing basic earnings per common share 366 302 1,057 (5,492)
Net income (loss) as adjusted for purposes of computing diluted earnings per common share $ 366 302 1,057 (5,492)
Shares (Denominator):
Weighted-average number of shares:
Outstanding during period 1,097,496 1,090,755 1,096,017 1,088,229
Non-vested restricted stock (16,991) (18,212) (17,345) (17,308)
Weighted-average shares outstanding for computing basic earnings per common share 1,080,505 1,072,543 1,078,672 1,070,921
Incremental common shares attributable to dilutive securities:
Shares issuable under convertible securities 10 10 10 0
Shares issuable under incentive compensation plans 5,151 2,237 4,686 0
Number of shares as adjusted for purposes of computing diluted earnings (loss) per common share 1,085,666 1,074,790 1,083,368 1,070,921
Basic earnings (loss) per common share $ 0.34 0.28 0.98 (5.13)
Diluted earnings (loss) per common share (1)
$ 0.34 0.28 0.98 (5.13)

~~______________________________________________________________________~~


	Three Months Ended March 31,
	2021		2020
	(Dollars in millions, except per share amounts, shares in thousands)
Income (Numerator):
Net income	$	475	314
Net income applicable to common stock for computing basic earnings per common share	475		314
Net income as adjusted for purposes of computing diluted earnings per common share	$	475	314
Shares (Denominator):
Weighted-average number of shares:
Outstanding during period	1,100,350		1,092,970
Non-vested restricted stock	(17,876)		(17,511)
Weighted-average shares outstanding for computing basic earnings per common share	1,082,474		1,075,459
Incremental common shares attributable to dilutive securities:
Shares issuable under convertible securities	10		10
Shares issuable under incentive compensation plans	9,102		6,285
Number of shares as adjusted for purposes of computing diluted earnings per common share	1,091,586		1,081,754
Basic earnings per common share	$	0.44	0.29
Diluted earnings per common share	$	0.44	0.29

~~(1)~~For the nine months ended September 30, 2019, we excluded from the calculation of diluted loss per share 2.3 million shares, potentially issuable under incentive compensation plans or convertible securities, as their effect, if included, would have been anti-dilutive.

Our calculation of diluted earnings ~~(loss)~~ per common share excludes shares of common stock that are issuable upon exercise of stock options when the exercise price is greater than the average market price of our common stock. We also exclude unvested restricted stock awards that are antidilutive as a result of unrecognized compensation cost. Such shares ~~averaged 0.4 million and 5.2~~were less than 1 million for the three months ended ~~September 30, 2020~~March 31, 2021 and ~~2019, respectively, and 4.0 million and 8.3~~2.7 million for the ~~nine~~three months ended ~~September 30, 2020 and 2019, respectively.~~March 31, 2020.

(9) Fair Value of Financial Instruments

Our financial instruments consist of cash, cash equivalents and restricted cash, accounts receivable, accounts payable, long-term debt, excluding finance lease and other obligations, and interest rate swap contracts. Due to their short-term nature, the carrying amounts of our cash, cash equivalents and restricted cash, accounts receivable and accounts payable approximate their fair values.

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The three input levels in the hierarchy of fair value measurements defined by the ~~Fair Value Measurement and Disclosure framework are~~FASB generally as follows:


Input Level						Description of Input
Level 1						Observable inputs such as quoted market prices in active markets.
Level 2						Inputs other than quoted prices in active markets that are either directly or indirectly observable.
Level 3						Unobservable inputs in which little or no market data exists.

The following table presents the carrying amounts and estimated fair values of our financial liabilities as of ~~September 30, 2020~~March 31, 2021 and December 31, ~~2019:~~2020:

September 30, 2020 December 31, 2019
Input
Level Carrying
Amount Fair
Value Carrying
Amount Fair
Value
(Dollars in millions)
Long-term debt, excluding finance lease and other obligations 2 $ 32,300 33,298 34,472 35,737
Interest rate swap contracts (see Note 10) 2 $ 127 127 51 51


		March 31, 2021			December 31, 2020
	Input Level	Carrying Amount		Fair Value	Carrying Amount	Fair Value
		(Dollars in millions)
Long-term debt, excluding finance lease and other obligations	2	$	31,113	32,441	31,542	33,217
Interest rate swap contracts (see Note 10)	2	$	87	87	107	107

(10) Derivative Financial Instruments

From time to time, we use derivative financial instruments, primarily interest rate swaps, to manage our exposure to fluctuations in interest rates. Our primary objective in managing interest rate risk is to decrease the volatility of our earnings and cash flows affected by changes in the underlying rates. We have floating rate long-term debt (see Note 5—Long-Term Debt and Credit Facilities ~~above)~~of this report). These obligations expose us to variability in interest payments due to changes in interest rates. If interest rates increase, interest expense increases. Conversely, if interest rates decrease, interest expense also decreases. We have designated our currently outstanding interest rate swap agreements as cash flow hedges. As described further below, under these hedges, we receive variable-rate amounts from a counterparty in exchange for us making fixed-rate payments over the lives of the agreements without exchange of the underlying notional amount. The change in the fair value of the interest rate swap agreements is reflected in accumulated other comprehensive income ("AOCI") and, as described below, is subsequently reclassified into earnings in the period that the hedged transaction affects ~~earnings.~~earnings by virtue of qualifying as effective cash flow hedges. We do not use derivative financial instruments for speculative purposes.

In February 2019, we entered into 5 variable-to-fixed interest rate swap agreements to hedge the interest payments on $2.5 billion notional amount of floating rate debt. The 5 interest rate swap agreements are with different counterparties; one for $700 million and the other four for $450 million each. The transactions were effective beginning March 31, 2019 and mature March 31, 2022. Under the terms of these interest rate swap transactions, we receive interest payments based on one-month floating LIBOR terms and pay interest at the fixed rate of 2.48%.

In June 2019, we entered into 6 variable-to-fixed interest rate swap agreements to hedge the interest payments on $1.5 billion notional amount of floating rate debt. The 6 interest rate swap agreements are with different counterparties for $250 million each. The transactions were effective beginning June 30, 2019 and mature June 30, 2022. Under the terms of these interest rate swap transactions, we receive interest payments based on one-month floating LIBOR terms and pay interest at the fixed rate of 1.58%.

As of ~~September 30, 2020~~March 31, 2021 and December 31, ~~2019,~~2020, we evaluated the effectiveness of our hedges ~~qualitatively~~quantitatively and any hedges we had entered into at the time qualified as effective hedge relationships.

We ~~are~~may be exposed to credit-related losses in the event of non-performance by counterparties. The counterparties to any of the financial derivatives we enter into are major institutions with investment grade credit ratings. We evaluate counterparty credit risk before entering into any hedge transaction and continue to closely monitor the financial ~~markets~~market and the risk that our counterparties will default on their obligations as part of our quarterly qualitative effectiveness evaluation.

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Amounts accumulated in AOCI related to derivatives are indirectly recognized in earnings as periodic settlement payments are made throughout the term of the swaps.

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The table below presents the fair value of our derivative financial instruments as well as their classification on the consolidated balance sheet at ~~September 30, 2020~~March 31, 2021 and December 31, ~~2019,~~2020, as follows (in millions):

September 30, 2020 December 31, 2019
Derivatives designated as Balance Sheet Location Fair Value
Cash flow hedging contracts Other current and noncurrent liabilities $ 127 51

March 31, 2021

December 31, 2020

Derivatives designated as

Balance Sheet Location

Fair Value

Cash flow hedging contracts

Other current and noncurrent liabilities

107

The amount of unrealized (gains) losses recognized in AOCI consists of the following (in millions):

Derivatives designated as hedging instruments 2020 2019
Cash flow hedging contracts
Three Months Ended September 30, $ (1) 14
Nine Months Ended September 30, $ 115 71


Derivatives designated as hedging instruments	2021		2020
Cash flow hedging contracts
Three Months Ended March 31,	$	0	106

The amount of realized losses reclassified from AOCI to the statement of operations consists of the following ~~(in~~

(in millions):

Derivatives designated as hedging instruments 2020 2019
Cash flow hedging contracts
Three Months Ended September 30, $ 20 0
Nine Months Ended September 30, $ 41 0


Derivatives designated as hedging instruments	2021		2020
Cash flow hedging contracts
Three Months Ended March 31,	$	20	5

Amounts currently included in AOCI will be reclassified into earnings prior to the ongoing settlements of these cash flow hedging contracts until 2022. We estimate that $81 million of net losses on the interest rate swaps (based on the estimated LIBOR curve as of ~~September 30, 2020)~~March 31, 2021) will be reflected in our statements of operations within the next 12 months.

(11) Segment Information

Jeff Storey, our chief operating decision maker ("CODM"), made changes to our segment and customer-facing sales channel reporting categories beginning in 2021 to align with operational changes designed to better support our customers. Following these changes, we now report 2 segments: Business and Mass Markets. The Business segment includes 4 sales channels: International and Global Accounts, Large Enterprise, Mid-Market Enterprise and Wholesale. These changes also include both the creation of new product categories and the realignment of products and services within previously reported product categories to better reflect product life cycles and our go-to-market approach. For Business segment revenue, we report the following product categories: Compute and Application Services, IP and Data Services, Fiber Infrastructure Services and Voice and Other, by the sales channels outlined above. For Mass Markets segment revenue, we report the following product categories: Consumer Broadband, SBG Broadband, Voice and Other and CAF II. See detailed descriptions of these product and service categories in Note 3—Revenue Recognition.

As described in more detail below, our segments are managed based on the direct costs of providing services to their customers and the associated selling, general and administrative costs (primarily salaries and commissions). Shared costs are managed separately and included in "Operations and Other" in the tables below. WeAs referenced above, we reclassified certain prior period amounts to conform to the current period ~~presentation,~~presentation. See Note 1— Background for ~~further~~additional detail on these changes.

At ~~September 30, 2020,~~March 31, 2021, we had the following 52 reportable segments:

•~~International and Global Accounts Management ("IGAM") Segment.~~Business Segment: Under our ~~IGAM~~Business segment, we provide our products and services under four distinct sales channels to ~~approximately 200 global~~meet the needs of our enterprise ~~customers~~ and ~~to enterprises~~commercial customers; and ~~carriers in 3 operating regions: Europe Middle East and Africa, Latin America and Asia Pacific;~~

•~~Enterprise Segment.~~ Mass Markets Segment:Under our ~~enterprise~~Mass Markets segment, we provide ~~our~~ products and services to ~~large~~consumer and ~~regional domestic and global enterprises, as well as public sector, which includes the U.S. federal government, state and local governments and research and education institutions;~~

•~~Small and Medium Business ("SMB") Segment.~~ ~~Under our SMB segment, we provide our products and services to~~ small ~~and medium businesses directly and through our indirect channel partners;~~

•~~Wholesale Segment.~~ Under our wholesale segment, we provide our products and services to a wide range of other communication providers across the wireline, wireless, cable, voice and data center sectors. Our wholesale customers range from large global telecom providers to small regional providers; andbusiness customers.

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•~~Consumer Segment.~~ Under our consumer segment, we provide our products and services to residential customers. Additionally, Connect America Fund ("CAF") federal support revenue and other revenue from leasing and subleasing are reported in our consumer segment as regulatory revenue.

~~Product and Service Categories~~

~~We categorize our products and services revenue among the following 4 categories for the IGAM, Enterprise, SMB and Wholesale segments:~~

•~~IP and Data Services, which includes primarily VPN data networks, Ethernet, IP, content delivery and other ancillary services;~~

•~~Transport and Infrastructure~~, which includes wavelengths, dark fiber, private line, colocation and data center services, including cloud, hosting and application management solutions, professional services and other ancillary services;

•~~Voice and Collaboration, which includes primarily local and long-distance voice, including wholesale voice, and other ancillary services, as well as VoIP services; and~~

•~~IT and Managed Services, which includes information technology services and managed services, which may be purchased in conjunction with our other network services.~~

~~We categorize our products and services revenue among the following 4 categories for the Consumer segment:~~

•~~Broadband, which includes high-speed fiber based and lower speed DSL broadband services;~~

•~~Voice, which includes local and long-distance services;~~

•~~Regulatory Revenue,~~ which consists of (i) CAF and other support payments designed to reimburse us for various costs related to certain telecommunications services and (ii) other operating revenue from the leasing and subleasing of space; and

•~~Other,~~ ~~which includes retail video services (including our linear and TV services), professional services and other ancillary services.~~

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The following tables summarize our segment results for the three months ended ~~September 30,~~March 31, 2021 and 2020, ~~and 2019,~~ based on the segment categorization we were operating under at ~~September 30, 2020.~~

Three Months Ended September 30, 2020
International and Global Accounts Enterprise Small and Medium Business Wholesale Consumer Total Segments Operations and Other Total
(Dollars in millions)
Revenue:
IP and Data Services $ 381 611 266 318 0 1,576 0 1,576
Transport and Infrastructure 315 420 85 447 0 1,267 0 1,267
Voice and Collaboration 87 357 271 183 0 898 0 898
IT and Managed Services 52 51 13 1 0 117 0 117
Broadband 0 0 0 0 730 730 0 730
Voice 0 0 0 0 401 401 0 401
Regulatory 0 0 0 0 153 153 0 153
Other 0 0 0 0 25 25 0 25
Total revenue 835 1,439 635 949 1,309 5,167 0 5,167
Expenses:
Cost of services and products 229 478 94 120 47 968 1,268 2,236
Selling, general and administrative 58 124 97 16 118 413 437 850
Less: share-based compensation 0 0 0 0 0 0 (31) (31)
Total expense 287 602 191 136 165 1,381 1,674 3,055
Total adjusted EBITDA $ 548 837 444 813 1,144 3,786 (1,674) 2,112
March 31, 2021.

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Three Months Ended September 30, 2019
International and Global Accounts Enterprise Small and Medium Business Wholesale Consumer Total Segments Operations and Other Total
(Dollars in millions)
Revenue:
IP and Data Services $ 404 631 270 353 0 1,658 0 1,658
Transport and Infrastructure 317 384 93 464 0 1,258 0 1,258
Voice and Collaboration 89 354 300 198 0 941 0 941
IT and Managed Services 56 59 11 2 0 128 0 128
Broadband 0 0 0 0 718 718 0 718
Voice 0 0 0 0 453 453 0 453
Regulatory 0 0 0 0 157 157 0 157
Other 0 0 0 0 37 37 0 37
Total revenue 866 1,428 674 1,017 1,365 5,350 0 5,350
Expenses:
Cost of services and products 235 451 99 134 50 969 1,365 2,334
Selling, general and administrative 64 132 108 15 122 441 390 831
Less: share-based compensation 0 0 0 0 0 0 (38) (38)
Total expense 299 583 207 149 172 1,410 1,717 3,127
Total adjusted EBITDA $ 567 845 467 868 1,193 3,940 (1,717) 2,223

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~~The following tables summarize our segment results for the nine months ended September 30, 2020 and 2019 based on the segment categorization we were operating under at September 30, 2020.~~


	Three Months Ended March 31, 2021
	Business		Mass Markets	Total Segments	Operations and Other	Total
	(Dollars in millions)
Revenue	$	3,595	1,434	5,029	0	5,029
Expenses:
Cost of services and products	881		43	924	1,212	2,136
Selling, general and administrative	306		133	439	317	756
Less: share-based compensation	0		0	0	(20)	(20)
Total expense	1,187		176	1,363	1,509	2,872
Total adjusted EBITDA	$	2,408	1,258	3,666	(1,509)	2,157

Nine Months Ended September 30, 2020
International and Global Accounts Enterprise Small and Medium Business Wholesale Consumer Total Segments Operations and Other Total
(Dollars in millions)
Revenue:
IP and Data Services $ 1,167 1,862 798 965 0 4,792 0 4,792
Transport and Infrastructure 942 1,181 265 1,327 0 3,715 0 3,715
Voice and Collaboration 275 1,084 843 561 0 2,763 0 2,763
IT and Managed Services 165 165 33 2 0 365 0 365
Broadband 0 0 0 0 2,178 2,178 0 2,178
Voice 0 0 0 0 1,231 1,231 0 1,231
Regulatory 0 0 0 0 463 463 0 463
Other 0 0 0 0 80 80 0 80
Total revenue 2,549 4,292 1,939 2,855 3,952 15,587 0 15,587
Expenses:
Cost of services and products 694 1,388 297 383 131 2,893 3,810 6,703
Selling, general and administrative 184 395 316 49 352 1,296 1,302 2,598
Less: share-based compensation 0 0 0 0 0 0 (120) (120)
Total expense 878 1,783 613 432 483 4,189 4,992 9,181
Total adjusted EBITDA $ 1,671 2,509 1,326 2,423 3,469 11,398 (4,992) 6,406

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Nine Months Ended September 30, 2019
International and Global Accounts Enterprise Small and Medium Business Wholesale Consumer Total Segments Operations and Other Total
(Dollars in millions)
Revenue:
IP and Data Services $ 1,221 1,901 817 1,028 0 4,967 0 4,967
Transport and Infrastructure 949 1,085 282 1,441 0 3,757 0 3,757
Voice and Collaboration 267 1,078 929 584 0 2,858 0 2,858
IT and Managed Services 169 198 34 6 0 407 0 407
Broadband 0 0 0 0 2,158 2,158 0 2,158
Voice 0 0 0 0 1,397 1,397 0 1,397
Regulatory 0 0 0 0 471 471 0 471
Other 0 0 0 0 137 137 0 137
Total revenue 2,606 4,262 2,062 3,059 4,163 16,152 0 16,152
Expenses:
Cost of services and products 698 1,313 306 408 159 2,884 3,993 6,877
Selling, general and administrative 198 421 347 44 403 1,413 1,310 2,723
Less: share-based compensation 0 0 0 0 0 0 (114) (114)
Total expense 896 1,734 653 452 562 4,297 5,189 9,486
Total adjusted EBITDA $ 1,710 2,528 1,409 2,607 3,601 11,855 (5,189) 6,666


	Three Months Ended March 31, 2020
	Business		Mass Markets	Total Segments	Operations and Other	Total
	(Dollars in millions)
Revenue	$	3,737	1,491	5,228	0	5,228
Expenses:
Cost of services and products	907		49	956	1,279	2,235
Selling, general and administrative	342		140	482	371	853
Less: share-based compensation	0		0	0	(69)	(69)
Total expense	1,249		189	1,438	1,581	3,019
Total adjusted EBITDA	$	2,488	1,302	3,790	(1,581)	2,209

Revenue and Expenses

Our segment revenue includes all revenue from our 52 segments as described in more detail above. Our segment revenue is based upon each customer's classification. We report our segment revenue based upon all services provided to that segment's customers. Our segment expenses include specific cost of service expenses incurred as a direct result of providing services and products to segment customers, along with selling, general and administrative expenses that are directly associated with specific segment customers or activities.

The following items are excluded from our segment results, because they are centrally managed and not monitored by or reported to our ~~chief operating decision maker~~CODM by segment:

•network expenses not incurred as a direct result of providing services and products to segment customers;

•centrally managed expenses such as Operations, Finance, Human Resources, Legal, Marketing, Product Management and IT, which are reported as "Operations and Other";

•depreciation and amortization expense or impairments;

•interest expense, because we manage our financing on a consolidated basis and have not allocated assets or debt to specific segments;

•stock-based compensation; and

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•other income and expense items are not monitored as a part of our segment operations.

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The following table reconciles total segment adjusted EBITDA to net income (loss):

Three Months Ended September 30, Nine Months Ended September 30,
2020 2019 2020 2019
(Dollars in millions)
Total segment adjusted EBITDA $ 3,786 3,940 11,398 11,855
Depreciation and amortization (1,193) (1,235) (3,515) (3,619)
Impairment of goodwill 0 0 0 (6,506)
Other operating expenses (1,674) (1,717) (4,992) (5,189)
Stock-based compensation (31) (38) (120) (114)
Operating income (loss) 888 950 2,771 (3,573)
Total other expense, net (408) (540) (1,345) (1,542)
Income (loss) before income taxes 480 410 1,426 (5,115)
Income tax expense 114 108 369 377
Net income (loss) $ 366 302 1,057 (5,492)


	Three Months Ended March 31,
	2021		2020
	(Dollars in millions)
Total segment adjusted EBITDA	$	3,666	3,790
Depreciation and amortization	(1,150)		(1,160)
Other operating expenses	(1,509)		(1,581)
Stock-based compensation	(20)		(69)
Operating income	987		980
Total other expense, net	(355)		(547)
Income before income taxes	632		433
Income tax expense	157		119
Net income	$	475	314

(12) Commitments, Contingencies and Other Items

We are subject to various claims, legal proceedings and other contingent liabilities, including the matters described below, which individually or in the aggregate could materially affect our financial condition, future results of operations or cash flows. As a matter of course, we are prepared to both litigate these matters to judgment as needed, as well as to evaluate and consider reasonable settlement opportunities.

Irrespective of its merits, litigation may be both lengthy and disruptive to our operations and could cause significant expenditure and diversion of management attention. We review our litigation accrual liabilities on a quarterly basis, but in accordance with applicable accounting guidelines only establish accrual liabilities when losses are deemed probable and reasonably estimable and only revise previously-established accrual liabilities when warranted by changes in circumstances, in each case based on then-available information. As such, as of any given date we could have exposure to losses under proceedings as to which no liability has been accrued or as to which the accrued liability is inadequate. Amounts accrued for our litigation and non-income tax contingencies at ~~September 30, 2020,~~March 31, 2021 aggregated to approximately ~~$129~~$119 million and are included in other current liabilities and other liabilities in our consolidated balance sheet as of such date. The establishment of an accrual does not mean that actual funds have been set aside to satisfy a given contingency. Thus, the resolution of a particular contingency for the amount accrued could have no effect on our results of operations but nonetheless could have an adverse effect on our cash flows.

In this Note, when we refer to a class action as "putative" it is because a class has been alleged, but not certified, in that matter.

Principal Proceedings

Shareholder Class Action Suit

Lumen and certain Lumen Board of Directors members and officers were named as defendants in a putative shareholder class action lawsuit filed on June 12, 2018 in the Boulder County District Court of the state of Colorado, captioned Houser et al. v. CenturyLink, et al. The complaint asserts claims on behalf of a putative class of former Level 3 shareholders who became CenturyLink, Inc. shareholders as a result of our acquisition of Level 3. It alleges that the proxy statement provided to the Level 3 shareholders failed to disclose various material information of several kinds, including information about strategic revenue, customer loss rates, and customer account issues, among other items. The complaint seeks damages, costs and fees, rescission, rescissory damages, and other equitable relief. In May 2020, the court dismissed the complaint. Plaintiffs appealed that decision, and the appeal is pending.

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State Tax Suits

Since 2012, a number of Missouri municipalities have asserted claims in the Circuit Court of St. Louis County, Missouri, alleging that we and several of our subsidiaries have underpaid taxes. These municipalities are seeking, among other things, declaratory relief regarding the application of business license and gross receipts taxes and back taxes from 2007 to the present, plus penalties and interest. In a February 2017 ruling in connection with 1 of these pending cases, the court entered an order awarding plaintiffs $4 million and broadening the tax base on a going-forward basis. We appealed that decision to the Missouri Supreme Court. In December 2019, it affirmed the circuit court's order in some respects and reversed it in others, remanding the case to the circuit court for further proceedings. The Missouri Supreme Court's decision reduced our exposure in the case. In a June 2017 ruling in connection with another one of these pending cases, the circuit court made findings in a non-final ruling which, if not overturned or modified in light of the Missouri Supreme Court's decision, will result in a tax liability to us well in excess of the contingent liability we have established. The circuit court has indicated it does not intend to alter its 2017 ruling when it issues its final decision. Once a final decision is issued, we will have the right to pursue an appeal. We continue to vigorously defend against these claims.

Billing Practices Suits

In June 2017, a former employee filed an employment lawsuit against us claiming that she was wrongfully terminated for alleging that we charged some of our retail customers for products and services they did not authorize. ~~Starting shortly thereafter and continuing since then and~~Thereafter, based in part on the allegations made by the former employee, several legal proceedings ~~have been filed.~~

~~In June 2017, McLeod v. CenturyLink, a~~were filed, including consumer class ~~action, was filed against us~~actions in the U.S. District Court for the Central District of California alleging that we charged some of our retail customers for products and services they did not authorize. Other complaints asserting similar claims were filed in other federal and state ~~courts. The lawsuits assert claims including fraud, unfair competition and unjust enrichment. Also in June 2017, Craig. v. CenturyLink, Inc., et al.,~~courts, a series of securities investor class ~~action, was filed~~actions in ~~U.S. District Court for the Southern District of New York, alleging that we failed to disclose material information regarding improper sales practices,~~federal courts and ~~asserting federal securities law claims. A number of other cases asserting similar claims have also been filed.~~

~~Beginning June 2017, we also received~~ several shareholder derivative ~~demands addressing related topics. In August 2017, the Board of Directors formed a special litigation committee of outside directors to address the allegations of impropriety contained~~actions in ~~the shareholder derivative demands. In April 2018, the special litigation committee concluded its review of the derivative demands~~federal and ~~declined to take further action. Since then,~~Louisiana state courts. The derivative cases were ~~filed in Louisiana state court in the Fourth Judicial District Court for the Parish of Ouachita and in federal court in Louisiana and Minnesota. These cases have been~~ brought on behalf of CenturyLink, Inc. against certain current and former officers and directors of the Company and seek damages for alleged breaches of fiduciary duties.

The consumer class actions, the securities investor class actions, and the federal derivative actions ~~have been~~were transferred to the U.S. District Court for the District of Minnesota for coordinated and consolidated pretrial proceedings as In Re: CenturyLink Sales Practices and Securities Litigation. ~~Subject to confirmatory discovery and court approval, we~~We have ~~agreed to settle~~settled the consumer and securities investor class ~~actions for payments of $15.5 million to compensate~~actions. The consumer class settlement was approved by the Court and is final. Approximately 12,000 potential class members and of up to $3.5 million for administrative costs. In the second quarter of 2019, we accrued for these obligations, and a portion of the administrative costs has been expended in 2020. Certain class members may electelected to opt out of the consumer class settlement, and ~~pursue~~we have settled the ~~resolution~~claims of ~~their individual claims against us on these issues through various dispute resolution processes, including individual arbitration. One~~approximately 11,000 such class members asserted by one law firm ~~asserts it~~subject to certain conditions. The securities investors class settlement entails a payment of $55 million, which we expect to be paid by our insurers. That settlement has ~~opt out requests from approximately 12,000 class members. To~~received preliminary court approval and is subject to certain conditions including final approval by the extent that a substantial number of class members meet the contractual requirements to arbitrate, elect to opt out of the settlement (or otherwise successfully exclude their individual claims), and actually pursue arbitrations, the Company could incur a material amount of filing and other arbitrations fees in relation to the administration of those claims.Court. The derivative actions remain pending.

In July 2017, the Minnesota state attorney general filed State of Minnesota v. CenturyTel Broadband Services LLC, et al. in the Anoka County Minnesota District Court, alleging claims of fraud and deceptive trade practices relating to improper consumer sales practices.

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We have engaged in discussions regarding ~~potential resolutions of these~~related claims with a number of state attorneys general, and have entered into agreements settling ~~the Minnesota suit and~~ certain of the consumer practices claims asserted by state attorneys general. While we do not agree with allegations raised in these matters, we have been willing to consider reasonable settlements where appropriate.

~~As previously disclosed, in the fourth quarter of 2019, we recorded an accrual with respect to the above-described settlements and other consumer litigation related matters.~~

Peruvian Tax Litigation

In 2005, the Peruvian tax authorities ("SUNAT") issued tax assessments against 1 of our Peruvian subsidiaries asserting $26 million, of additional income tax withholding and value-added taxes ("VAT"), penalties and interest for calendar years 2001 and 2002 on the basis that the Peruvian subsidiary incorrectly documented its importations. After taking into account the developments described below, as well as the accrued interest and foreign exchange effects, we believe the total amount of our exposure ~~was $3~~is $1 million ~~as of September 30, 2020.~~at March 31, 2021.

We challenged the assessments via administrative and then judicial review processes. In October 2011, the highest administrative review tribunal (the Tribunal) decided the central issue underlying the 2002 assessments in SUNAT's favor. We appealed the Tribunal's decision to the first judicial level, which decided the central issue in favor of Level 3. SUNAT and we filed cross-appeals with the court of appeal. In May 2017, the court of appeal issued a decision reversing the first judicial level. In June 2017, we filed an appeal of the decision to the Supreme Court of Justice, the final judicial level. Oral argument was held before the Supreme Court of Justice in October 2018. A decision on this case is pending.

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In October 2013, the Tribunal decided the central issue underlying the 2001 assessments in SUNAT’s favor. We appealed that decision to the first judicial level in Peru, which decided the central issue in favor of SUNAT. In June 2017, we filed an appeal with the court of appeal. In November 2017, the court of appeals issued a decision affirming the first judicial level and we filed an appeal of the decision to the Supreme Court of Justice. Oral argument was held before the Supreme Court of Justice in June 2019. A decision on this case is pending.

Brazilian Tax Claims

~~In December 2004, March 2009, April 2009 and July 2014, the~~The São Paulo and Rio de Janeiro state tax ~~authority~~authorities have issued tax assessments against ~~1 of~~ our Brazilian subsidiaries for the Tax on Distribution of Goods and Services (“ICMS”), mainly with respect to revenue from leasing certain assets ~~(in the case of the December 2004, March 2009 and July 2014 assessments)~~ and revenue from the provision of Internet access services ~~(in the case of the April 2009 and July 2014 assessments),~~ by treating such activities as the provision of communications services, to which the ICMS tax applies. ~~In September 2002, July 2009 and May 2012, the Rio de Janeiro state tax authority issued tax assessments to the same Brazilian subsidiary on similar issues.~~ We filed objections to these assessments in both states, arguing, among other things that neither the lease of assets nor the provision of Internet access ~~qualify~~qualifies as “communication services” subject to ICMS. ~~The objections~~

We have appealed to the ~~September 2002, December 2004 and March 2009 assessments were rejected~~respective state judicial courts the decisions by the respective state administrative courts ~~and we have appealed those decisions~~that rejected our objections to ~~the respective state judicial courts.~~

these assessments. In ~~October 2012 and June 2014, the São Paulo~~cases in which state lower ~~court~~courts ruled partially in our favor finding that the lease assets are not subject to ICMS, ~~in connection with~~ the ~~December 2004 and March 2009 assessments. The state of São Paulo~~State appealed those rulings. ~~Our objection to~~In other cases, the ~~April 2009 assessment is pending final administrative action in São Paulo. The July 2014~~ assessment was affirmed at the first administrative level and ~~our appeal~~we have appealed to the second administrative ~~level is pending.~~

Regarding the September 2002 assessment, in July 2020, the Rio de Janeiro state court ruling in our favor became final once the appeals process had been exhausted. Accordingly, we released the related reserve. Our objections to the July 2009 and May 2012level. Other assessments are still pending state judicial decisions.

We are vigorously contesting all such assessments in both states and view the assessment of ICMS on revenue from equipment leasing and Internet access to be without merit. These assessments, if upheld, could result in a loss of ~~$16~~$12 million to as high as ~~$44~~$49 million as of ~~September 30, 2020~~March 31, 2021, in excess of the reserved accruals established for these matters.

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Qui Tam Action

Level 3 was notified in late 2017 of a qui tam action pending against Level 3 Communications, Inc. and others in the U.S. District Court for the Eastern District of Virginia, captioned United States of America ex rel., Stephen Bishop v. Level 3 Communications, Inc. et al. The original qui tam complaint and an amended complaint were filed under seal on November 26, 2013 and June 16, 2014, respectively. The court unsealed the complaints on October 26, 2017.

The amended complaint alleges that Level 3, principally through 2 former employees, submitted false claims and made false statements to the government in connection with 2 government contracts. The relator seeks damages in this lawsuit of approximately $50 million, subject to trebling, plus statutory penalties, pre-and-post judgment interest, and attorney’s fees. The case is currently stayed.

Level 3 is evaluating its defenses to the claims. ~~At this time, Level 3 does not believe it is probable Level 3 will incur a material loss.~~ If, contrary to ~~its~~our expectations, the plaintiff ~~prevails in this matter and proves damages at or near $50 million, and is successful in having those damages trebled,~~obtains an award of the approximate magnitude he has claimed, the award would significantly exceed the reserve we have accrued for the matter. Such an outcome could have a material adverse effect on our results of operations in the period in which a liability is recognized and on our cash flows for the period in which any damages are paid.

Several people, including 2 former Level 3 employees, were indicted in the U.S. District Court for the Eastern District of Virginia on October 3, 2017, and charged with, among other things, accepting kickbacks from a subcontractor, who was also indicted, for work to be performed under a prime government contract. Of the 2 former employees, 1 entered into a plea agreement, and the other is deceased. Level 3 is fully cooperating in the government’s investigations in this matter.

Other Proceedings, Disputes and Contingencies

From time to time, we are involved in other proceedings incidental to our business, including patent infringement allegations, ~~administrative~~regulatory hearings ~~of state public utility commissions~~ relating primarily to our rates or services, actions relating to employee

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claims, various tax issues, environmental law issues, grievance hearings before labor regulatory agencies and miscellaneous ~~third party~~third-party tort actions.

We are currently defending several patent infringement lawsuits asserted against us by non-practicing entities, many of which are seeking substantial recoveries. These cases have progressed to various stages and 1 or more may go to trial during ~~2020~~2021 if they are not otherwise resolved. Where applicable, we are seeking full or partial indemnification from our vendors and suppliers. As with all litigation, we are vigorously defending these actions and, as a matter of course, are prepared to litigate these matters to judgment, as well as to evaluate and consider all reasonable settlement opportunities.

We are subject to various foreign, federal, state and local environmental protection and health and safety laws. From time to time, we are subject to judicial and administrative proceedings brought by various governmental authorities under these laws. Several such proceedings are currently pending, but none is reasonably expected to exceed ~~$100,000~~$300,000 in fines and penalties.

The outcome of these other proceedings described under this heading is not predictable. However, based on current circumstances, we do not believe that the ultimate resolution of these other proceedings, after considering available defenses and any insurance coverage or indemnification rights, will have a material adverse effect on us.

The matters listed above in this Note do not reflect all of our contingencies. For additional information on our contingencies, see Note ~~19 -~~ 17—Commitments, Contingencies and Other Items - to the consolidated financial statements ~~included~~and accompanying notes in Part II, Item 8 ~~of part II~~ of our Annual Report on Form 10-K for the year ended December 31, ~~2019.~~2020. The ultimate outcome of the above-described matters may differ materially from the outcomes anticipated, estimated, projected or implied by us in certain of our statements appearing above in this Note, and proceedings currently viewed as immaterial by us may ultimately materially impact us.

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(13) Other Financial Information

Other Current Assets

The following table presents details of other current assets reflected in our consolidated balance sheets:

September 30, 2020 December 31, 2019
(Dollars in millions)
Prepaid expenses $ 312 274
Income tax receivable 6 35
Materials, supplies and inventory 112 105
Contract assets 35 42
Contract acquisition costs 172 178
Contract fulfillment costs 117 115
Other 81 70
Total other current assets $ 835 819


	March 31, 2021		December 31, 2020
	(Dollars in millions)
Prepaid expenses	$	403	290
Income tax receivable	6		7
Materials, supplies and inventory	100		105
Contract assets	64		66
Contract acquisition costs	170		173
Contract fulfillment costs	115		114
Other	66		53
Total other current assets	$	924	808

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(14) Accumulated Other Comprehensive Loss

Information Relating to ~~2020~~2021

The table below summarizes changes in accumulated other comprehensive loss recorded on our consolidated balance sheet by component for the ~~nine~~three months ended ~~September 30, 2020:~~

Pension Plans Post-Retirement
Benefit Plans Foreign Currency
Translation
Adjustment
and Other Interest Rate Swap Total
(Dollars in millions)
Balance at December 31, 2019 $ (2,229) (184) (228) (39) (2,680)
Other comprehensive loss before reclassifications 0 0 (181) (87) (268)
Amounts reclassified from accumulated other comprehensive loss 110 12 0 31 153
Net current-period other comprehensive income (loss) 110 12 (181) (56) (115)
Balance at September 30, 2020 $ (2,119) (172) (409) (95) (2,795)
March 31, 2021:

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	Pension Plans		Post-Retirement Benefit Plans	Foreign Currency Translation Adjustment and Other	Interest Rate Swap	Total
	(Dollars in millions)
Balance at December 31, 2020	$	(2,197)	(272)	(265)	(79)	(2,813)
Other comprehensive loss before reclassifications	0		0	(86)	0	(86)
Amounts reclassified from accumulated other comprehensive loss	35		4	0	15	54
Net current-period other comprehensive income (loss)	35		4	(86)	15	(32)
Balance at March 31, 2021	$	(2,162)	(268)	(351)	(64)	(2,845)

The tables below present further information about our reclassifications out of accumulated other comprehensive loss by component for the three ~~and nine~~ months ended ~~September 30, 2020:~~March 31, 2021:

Three Months Ended ~~September 30, 2020~~March 31, 2021

Decrease (Increase)
in Net Income

Affected Line Item in Consolidated Statement of Operations

(Dollars in millions)

Interest rate swaps

Interest expense

Income tax ~~expense~~benefit

(5)

Income tax expense

Net of tax

Amortization of pension & post-retirement plans(1)

Net actuarial loss

Other income ~~(loss)~~(expense), net

Prior service cost

Other income ~~(loss), net~~

~~Curtailment loss~~

~~Other income (loss)~~(expense), net

Total before tax

5552

Income tax ~~expense~~benefit

(13)

Income tax expense

Net of tax

4239

~~Nine Months Ended September 30, 2020~~

~~Decrease (Increase) in Net Income~~

~~Affected Line Item in Consolidated Statement of Operations~~

~~(Dollars in millions)~~

~~Interest rate swaps~~

~~Interest expense~~

~~Income tax expense~~

~~(10)~~

~~Income tax expense~~

~~Net of tax~~

~~Amortization of pension & post-retirement plans~~ ~~(1)~~

~~Net actuarial loss~~

~~152~~

~~Other income (loss), net~~

~~Prior service cost~~

~~Other income (loss), net~~

~~Curtailment loss~~

~~Other income (loss), net~~

~~Total before tax~~

~~161~~

~~Income tax expense~~

~~(39)~~

~~Income tax expense~~

~~Net of tax~~

~~122~~

(1)See Note 7—Employee Benefits for additional information on our net periodic benefit (income) expense related to our pension and post-retirement plans.

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Information Relating to ~~2019~~2020

The table below summarizes changes in accumulated other comprehensive loss recorded on our consolidated balance sheets by component for the ~~nine~~three months ended ~~September 30, 2019~~March 31, 2020:

Pension Plans Post-Retirement
Benefit Plans Foreign Currency
Translation
Adjustment
and Other Interest Rate Swap Total
(Dollars in millions)
Balance at December 31, 2018 $ (2,173) (58) (230) 0 (2,461)
Other comprehensive loss before reclassifications 0 0 (115) (54) (169)
Amounts reclassified from accumulated other comprehensive loss 122 9 0 0 131
Net current-period other comprehensive income (loss) 122 9 (115) (54) (38)
Balance at September 30, 2019 $ (2,051) (49) (345) (54) (2,499)


	Pension Plans		Post-Retirement Benefit Plans	Foreign Currency Translation Adjustment and Other	Interest Rate Swap	Total
	(Dollars in millions)
Balance at December 31, 2019	$	(2,229)	(184)	(228)	(39)	(2,680)
Other comprehensive loss before reclassifications	0		0	(239)	(80)	(319)
Amounts reclassified from accumulated other comprehensive loss	36		3	0	5	44
Net current-period other comprehensive income (loss)	36		3	(239)	(75)	(275)
Balance at March 31, 2020	$	(2,193)	(181)	(467)	(114)	(2,955)

Three Months Ended ~~September 30, 2019~~March 31, 2020

Decrease (Increase)
in Net Income

Affected Line Item in Consolidated Statement of Operations

(Dollars in millions)

Interest rate swaps

Interest expense

Income tax expense

Net of tax

Amortization of pension & post-retirement plans(1)

Net actuarial loss

5450

Other income (expense), net

Prior service cost

Other income (expense), net

Total before tax

5751

Income tax benefit

~~(14)~~(12)

Income tax expense

Net of tax

4339

~~Nine Months Ended September 30, 2019~~

~~Decrease (Increase) in Net Income~~

~~Affected Line Item in Consolidated Statement of Operations~~

~~(Dollars in millions)~~

~~Amortization of pension & post-retirement plans~~ ~~(1)~~

~~Net actuarial loss~~

~~167~~

~~Other income, net~~

~~Prior service cost~~

~~Other income, net~~

~~Total before tax~~

~~174~~

~~Income tax benefit~~

~~(43)~~

~~Income tax expense~~

~~Net of tax~~

~~131~~

(1)See Note 7—Employee Benefits for additional information on our net periodic benefit ~~(income) expense~~(expense) income related to our pension and post-retirement plans.

(15) Labor Union Contracts

As of ~~September 30, 2020,~~March 31, 2021, approximately, ~~24%~~23% of our employees were represented by the Communication Workers of America ("CWA") or the International Brotherhood of Electrical Workers ("IBEW"). Approximately 2%4% of our union-represented employees were subject to collective bargaining agreements that expired as of ~~September 30, 2020~~March 31, 2021 and are currently being renegotiated. Approximately ~~13%~~10% of our represented employees are subject to collective bargaining agreements that are scheduled to expire over the 12 month period ending ~~September 30, 2021.~~March 31, 2022.

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ITEM 2. MANAGEMENT'S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF OPERATIONS

Unless the context requires otherwise, (i) references in this report to "Lumen Technologies" or "Lumen," "we," "us" and "our" refer to ~~CenturyLink,~~Lumen Technologies, Inc. ~~(doing business as Lumen Technologies)~~ and its consolidated subsidiaries and (ii) references in this report to "Level 3" refer to Level 3 Parent, LLC and its predecessor Level 3 Communications, Inc., which we acquired on November 1, 2017.

All references to "Notes" in this Item 2 of Part I refer to the Notes to Consolidated Financial Statements included in Item 1 of Part I of this report.

Certain statements in this report constitute forward-looking statements. See "Special Note Regarding Forward-Looking Statements" appearing at the beginning of this report and "Risk Factors" ~~set forth or~~ referenced in Item 1A of Part II of this report or other of our filings with the SEC for a discussion of certain factors that could cause our actual results to differ from our anticipated results or otherwise impact our business, financial condition, results of operations, liquidity or prospects.

Overview

Management's Discussion and Analysis of Financial Condition and Results of Operations ("MD&A") included herein should be read in conjunction with MD&A and the other information included in our Annual Report on Form 10-K for the year ended December 31, ~~2019~~2020 and with the consolidated financial statements and related notes in Item 1 of Part I of this report. The results of operations and cash flows for the first ~~nine~~three months of the year are not necessarily indicative of the results of operations and cash flows that might be expected for the entire year.

We are an international facilities-based technology and communications company ~~engaged primarily in~~focused on providing our business and mass markets customers with a broad array of integrated services and solutions necessary to fully participate in our ~~business and residential customers.~~rapidly evolving digital world. We believe we are the world's most inter-connected network and our platform empowers our customers to rapidly adjust digital programs to meet immediate demands, create efficiencies, accelerate market access, and reduce costs - allowing customers to rapidly evolve their IT programs to address dynamic changes without distraction from their core competencies. With approximately 450,000 route miles of fiber optic cable globally, we are among the largest providers of communications services to domestic and global enterprise ~~customers~~customers. Our terrestrial and ~~the second largest enterprise wireline telecommunications company in the United States, based on revenues.~~subsea fiber optic long-haul network throughout North America, Europe, Latin America and Asia Pacific connects to metropolitan fiber networks that we operate. We provide services in over 60 countries, with most of our revenue being derived in the United States. As of ~~September 30, 2020,~~March 31, 2021, we had approximately ~~39,000~~38,000 employees.

Impact of COVID-19 Pandemic

In response to the safety and economic challenges arising out of the COVID-19 pandemic and in ana continued attempt to mitigate the negative impact on our stakeholders, we have taken ~~over the past several months~~ a variety of steps to ensure the availability of our network infrastructure, to promote the safety of our employees and customers, to enable us to continue to adapt and provide our products and services worldwide to our customers, and to strengthen our communities. ~~These~~In addition to other actions described in our other reports, these steps ~~have included:~~include:

•taking the FCC's "Keep Americans Connected Pledge," under which we waived certain late fees and suspended the application of data caps and service terminations for non-payment by certain consumer and small business customers through the end of the second quarter of 2020;

•establishing ~~new~~ protocols for the safety of our on-site technicians and customers, including our "Safe Connections" program;

•adopting a rigorous employee work-from-home policy and substantially restricting non-essential business travel;

•continuously monitoring our network to enhance its ability to respond to changes in usage patterns;

•donating products or services in several of our communities to enhance their abilities to provide necessary support services; and

•taking steps to maintain our internal controls and the security of our systems and data in a remote work environment.

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As the pandemic continues and vaccination rates increase, we ~~may~~expect to revise our responses or take additional steps to adjust to changed circumstances.

Social distancing, business and school closures, travel restrictions, and other actions taken in response to the pandemic have impacted us, our customers and our business since March 2020. In particular, as discussed further elsewhere herein, we ~~are tracking~~have tracked pandemic impacts, ~~such as:~~including: (i) increases in certain revenue streams and decreases in others (including late fee revenue), (ii) increases in allowances for credit losses ~~and~~through the end of 2020, (iii) increases in overtime expenses, ~~and (iii) any~~(iv) delays in our cost transformation ~~initiatives.~~initiatives and (v) an acceleration of our real estate rationalization efforts and the incurrence of related costs. Thus far, these changes have not materially impacted our financial performance or financial ~~position. This could change, however, if the pandemic intensifies or economic~~position, and, barring any unforeseen changes in conditions, ~~deteriorate.~~we do not expect these changes to materially impact us during 2021. The impact of the pandemic ~~after the third quarter of 2020~~during 2021 will materially depend on additional steps that we may take in response to the pandemic and various events outside of our control, including the pace of vaccinations worldwide, the length and severity of the health crisis and economic slowdown, actions taken by central banks, governmental agencies or legislative bodies, and the impact of those events on our employees, suppliers and customers. For additional information, see the risk factor disclosures ~~set forth or~~ referenced in Item 1A of Part II of this report.

For additional information on the impacts of the pandemic, see the remainder of this item, including "—Liquidity and Capital Resources — Overview of Sources and Uses of Cash," and "— Pension and Post-retirement Benefit Obligations."

Reporting Segments

As previously announced, we completed an internal reorganization of our reporting segments in January 2021. Our reporting segments are currently organized as follows, by customer focus:

•~~International and Global Accounts Management ("IGAM") Segment.~~Business Segment: Under our ~~IGAM~~Business segment, we provide our products and services under four sales channels:

◦International and Global Accounts ("IGAM"): Our IGAM sales channel includes multinational and enterprise customers. We provide our products and services to approximately ~~200 global~~350 of our highest potential enterprise customers and to enterprises and carriers in three operating regions: Europe Middle East and Africa, Latin America and Asia Pacific. IGAM works with large multinational organizations in support of their business and IT transformation strategies. With our extensive fiber network, and our ability to provide global networking solutions and a differentiated customer experience spanning the globe, we believe we are well-positioned to serve customers within this segment. This segment contains some of our largest customers, which could result in revenue fluctuations driven by contract renegotiations or churn. We remain focused on investing globally to expand our reach, scale and technology to grow services that we can offer to our global and international customers;

•

◦~~Enterprise Segment.~~ Large Enterprise: Under our large enterprise ~~segment,~~sales channel, we provide our products and services to large ~~and regional domestic and global~~ enterprises ~~as well as~~and the public sector, ~~which includes~~including the U.S. Federal government, state and local governments and research and education institutions. We believe we have the ability to meet our enterprise customers' increasing needs for integrated data, broadband and voice services with our extensive product portfolio and our local approach to the market. We seek revenue growth within our Enterprise segment by leveraging our extensive enterprise-focused fiber network to deliver dynamic solutions our customers require to meet their growing and evolving needs;

•

◦~~Small and Medium Business ("SMB") Segment.~~ Mid-Market Enterprise: Under our ~~SMB segment,~~mid-market enterprise sales channel, we provide our products and services to ~~small and medium businesses~~medium-sized enterprises directly and through our indirect channel partners. We generally designate businesses as small or medium if they have fewer than 500 employees. With traditional voice services representing a significant portion of SMB segment revenues, we currently do not anticipate revenue growth for this segment. We believe by bringing products tailored to the needs of this segment, penetrating fiber-fed on-net buildings and collaborating with our indirect channel partners, we will be better positioned to meet our SMB customers’ needs; and

•

◦~~Wholesale Segment.~~ Wholesale: Under our wholesale ~~segment,~~sales channel, we provide our products and services to a wide range of other communication providers across the wireline, wireless, cable, voice and data center sectors. Our wholesale segment contributes scale that we leverage in connection with serving our other customers. We plan to continue to partner with 5G wireless providers to support their growing needs for transmission capacity, which in turn will place our network closer to our customers. Nonetheless, we expect the relative contributions of our wholesale segment will decline over the longer term due to competitive pressures. In the meantime, we expect our wholesale segment will remain volatile from quarter to quarter given the relatively large size of wholesale customer contracts.

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•~~Consumer Segment.~~Mass Markets Segment: Under our ~~consumer~~Mass Markets segment, we provide ~~our~~ products and services to ~~residential~~consumer and small business customers. For this segment, we expect continued declines in revenues from our traditional voice services, as consumers continue their long-term migration towards alternative products and services, and from our video business, which we are no longer actively marketing to consumers. We are aggressively investing in fiber to drive higher average revenue per broadband customer to partially offset legacy voice and video declines. Additionally, we continue to invest in our own digital transformation to improve our service delivery and reduce our costs. At ~~September 30, 2020,~~March 31, 2021, we served ~~approximately 4.6~~4.7 million ~~consumer broadband subscribers. Our methodology for counting consumer~~ broadband subscribers ~~may not be comparable to those of other companies.~~under our Mass Markets segment.

See Note 11—Segment Information to our consolidated financial statements in Item 1 of Part I of this report for additional information.

We categorize our Business segment revenue among the following four ~~product~~products and services ~~categories that we sell to business customers:~~categories:

•Compute and Application Services, which include our Edge Cloud services, IT solutions, Unified Communications and Collaboration ("UC&C"), data center, content delivery network ("CDN") and Managed Security services;

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•IP and Data Services, which ~~include primarily~~includes Ethernet, IP, and VPN data networks, ~~Ethernet, IP, content delivery~~including software-defined wide area networks ("SD WAN") based services, Dynamic Connections and ~~other ancillary services;~~Hyper WAN;

•~~Transport and~~Fiber Infrastructure Services, which includes ~~wavelengths,~~ dark fiber, ~~private line, colocation and data center services, including cloud, hosting and application management solutions, professional~~optical services and ~~other ancillary services;~~equipment; and

•Voice and ~~Collaboration~~Other, which includes ~~primarily local and long-distance~~Time Division Multiplexing ("TDM") voice, ~~including wholesale voice,~~private line and other ~~ancillary services, as well as VoIP services;~~legacy services.

Under our Mass Markets segment, we provide the following products and services:

•~~IT and Managed Services, which include information technology services and managed services, which may be purchased in conjunction with our other network services.~~

~~We categorize revenue among the following four categories that we sell to residential customers:~~

•Consumer Broadband, which includes high speed fiber-based and lower speed ~~DSL~~DSL-based broadband ~~services;~~services to residential customers;

•SBG Broadband, which includes high speed fiber-based and lower speed DSL-based broadband services to small businesses;

•Voice and Other, which include local and long-distance services, retail video services (including our linear TV services), state support and other ancillary services; and

•~~Regulatory Revenue,~~CAF II, which ~~consist~~consists of ~~(i) CAF and other~~Connect America Fund II support payments designed to reimburse us for various costs related to certain telecommunications ~~services and (ii) other operating revenue from the leasing and subleasing of space; and~~

•~~Other,~~ ~~which include retail video services (including our linear TV services), professional services and other ancillary~~ services.

Trends Impacting Our Operations

In addition to the above-described impact of the pandemic, our consolidated operations have been, and are expected to continue to be, impacted by the following company-wide trends:

•Customers’ demand for automated products and services and competitive pressures will require that we continue to invest in new technologies and automated processes to improve the customer experience and reduce our operating expenses.

•The increasingly digital environment and the growth in online video require robust, scalable network services. We are continuing to enhance our product capabilities and simplify our product portfolio based on demand and profitability to enable customers to have access to greater bandwidth.

•Businesses continue to adopt distributed, global operating models. We are expanding and enhancing our fiber network, connecting more buildings to our network to generate revenue opportunities and reducing our reliance upon other carriers.

•Industry consolidation, coupled with changes in regulation, technology and customer preferences, are significantly reducing demand for our traditional voice services and are pressuring some other revenue streams through volume or rate reductions, while other advances, such as the need for lower latency provided by Edge computing or the implementation of 5G networks, are expected to create opportunities.

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•The operating margins of several of our newer, more technologically advanced services, some of which may connect to customers through other carriers, are lower than the operating margins on our traditional, on-net wireline services.

•Declines in our traditional wireline services have necessitated right-sizing our cost structures to remain competitive.

Additional trends impacting our segments are discussed elsewhere in this Item 2.

Results of Operations

In this section, we discuss our overall results of operations and highlight special items that are not included in our segment results. In "Segment Results of Operations" we review the performance of our ~~five~~two reporting segments in more detail.

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The following table summarizes the results of our consolidated operations for the three ~~and nine~~ months ended ~~September 30, 2020~~March 31, 2021 and ~~September 30, 2019:~~

Three Months Ended September 30, Nine Months Ended September 30,
2020 2019 2020 2019
(Dollars in millions, except per share amounts)
Operating revenue $ 5,167 5,350 15,587 16,152
Operating expenses 4,279 4,400 12,816 19,725
Operating income (loss) 888 950 2,771 (3,573)
Total other expense, net (408) (540) (1,345) (1,542)
Income (loss) before income taxes 480 410 1,426 (5,115)
Income tax expense 114 108 369 377
Net income (loss) $ 366 302 1,057 (5,492)
Basic earnings (loss) per common share $ 0.34 0.28 0.98 (5.13)
Diluted earnings (loss) per common share $ 0.34 0.28 0.98 (5.13)
March 31, 2020:

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	Three Months Ended March 31,
	2021		2020
	(Dollars in millions, except per share amounts)
Operating revenue	$	5,029	5,228
Operating expenses	4,042		4,248
Operating income	987		980
Total other expense, net	(355)		(547)
Income before income taxes	632		433
Income tax expense	157		119
Net income	$	475	314
Basic earnings per common share	$	0.44	0.29
Diluted earnings per common share	$	0.44	0.29

For years, we have experienced revenue declines, excluding the impact of acquisitions, primarily due to declines in voice and private line customers, switched access rates and minutes of use. More recently, we have experienced declines in revenue derived from the sale of certain of our other products and services. To partially mitigate these revenue declines, we remain focused on efforts to, among other things:

•promote long-term relationships with our customers through bundling of integrated services;

•increase the size, capacity, speed and usage of our networks;

•provide a wide array of diverse services, including enhanced or additional services that may become available in the future due to, among other things, advances in technology or improvements in our infrastructure;

•provide our premium services to a higher percentage of our customers;

•pursue acquisitions of additional assets or divestitures of non-strategic assets, in each case if available at attractive prices;

•increase prices on our products and services if and when practicable; and

•market our products and services to new customers.

Consolidated Revenue

The following table summarizes our consolidated operating revenue recorded under each of our ~~eight above described~~two segments and in our four above-described revenue ~~categories:~~

Three Months Ended September 30, % Change
2020 2019
(Dollars in millions)
IP and Data Services $ 1,576 1,658 (5) %
Transport and Infrastructure 1,267 1,258 1 %
Voice and Collaboration 898 941 (5) %
IT and Managed Services 117 128 (9) %
Broadband 730 718 2 %
Voice 401 453 (11) %
Regulatory 153 157 (3) %
Other 25 37 (32) %
Total operating revenue $ 5,167 5,350 (3) %
sales channels within the Business segment:

Nine Months Ended September 30, % Change
2020 2019
(Dollars in millions)
IP and Data Services $ 4,792 4,967 (4) %
Transport and Infrastructure 3,715 3,757 (1) %
Voice and Collaboration 2,763 2,858 (3) %
IT and Managed Services 365 407 (10) %
Broadband 2,178 2,158 1 %
Voice 1,231 1,397 (12) %
Regulatory 463 471 (2) %
Other 80 137 (42) %
Total operating revenue $ 15,587 16,152 (3) %

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	Three Months Ended March 31,			% Change
	2021		2020
	(Dollars in millions)
Business Segment:
International & Global Accounts	$	1,013	1,041	(3)	%
Large Enterprise	937		966	(3)	%
Mid-Market Enterprise	716		761	(6)	%
Wholesale	929		969	(4)	%
Business Segment Revenue	3,595		3,737	(4)	%
Mass Markets Segment Revenue	1,434		1,491	(4)	%
Total operating revenue	$	5,029	5,228	(4)	%

Our total operating revenue decreased by ~~$183~~$199 million ~~or 3%, and $565 million, or 3%,~~ for the three ~~and nine~~ months ended ~~September 30, 2020~~March 31, 2021 as compared to the three ~~and nine~~ months ended ~~September 30, 2019~~March 31, 2020 primarily due to revenue declines in ~~most~~all of our above-listed revenue categories. See our segment results below for additional information.

Operating Expenses

The following tables summarize our consolidated operating expenses:

Three Months Ended September 30, % Change
2020 2019
(Dollars in millions)
Cost of services and products (exclusive of depreciation and amortization) $ 2,236 2,334 (4) %
Selling, general and administrative 850 831 2 %
Depreciation and amortization 1,193 1,235 (3) %
Total operating expenses $ 4,279 4,400 (3) %

Nine Months Ended September 30, % Change
2020 2019
(Dollars in millions)
Cost of services and products (exclusive of depreciation and amortization) $ 6,703 6,877 (3) %
Selling, general and administrative 2,598 2,723 (5) %
Depreciation and amortization 3,515 3,619 (3) %
Goodwill impairment — 6,506 nm
Total operating expenses $ 12,816 19,725 (35) %


nm			~~Percentages greater than 200% and comparisons between positive and negative values or to/from zero values are considered not meaningful.~~


	Three Months Ended March 31,			% Change
	2021		2020
	(Dollars in millions)
Cost of services and products (exclusive of depreciation and amortization)	$	2,136	2,235	(4)	%
Selling, general and administrative	756		853	(11)	%
Depreciation and amortization	1,150		1,160	(1)	%

Total operating expenses	$	4,042	4,248	(5)	%

Cost of Services and Products (exclusive of depreciation and amortization)

Cost of services and products (exclusive of depreciation and amortization) decreased by ~~$98~~$99 million ~~or 4%, and $174 million, or 3%, respectively,~~ for the three ~~and nine~~ months ended ~~September 30, 2020~~March 31, 2021 as compared to the three ~~and nine~~ months ended ~~September 30, 2019.~~March 31, 2020. The decrease ~~in costs of services and products (exclusive of depreciation and amortization) for both periods~~ was primarily due to reductions in salaries and wages and employee-related expense from lower headcount and lower facility costs partially offset by ~~accelerated real estate expense from an increase in exited properties, power costs and~~higher network expenses.

Selling, General and Administrative

Selling, general and administrative expenses ~~increased~~decreased by ~~$19~~$97 million ~~or 2%,~~ for the three months ended ~~September 30, 2020~~March 31, 2021 as compared to the three months ended September 30, 2019. This increase was primarily due to higher taxes and increases in the allowance for credit losses related to the impact of the COVID-19 pandemic. These increases were partially offset by reductions in professional fees and lower internal commission costs. Selling, general and administrative expenses decreased by $125 million, or 5%, for the nine months ended September 30, 2020 as compared to the nine months ended September 30, 2019.March 31, 2020. This decrease was primarily due to reductions in salaries and wages and employee-related ~~expenses~~expense from lower headcount, lower bad debt expense, and ~~from~~ lower dedicated labor associated with customer premises equipment sales. These decreases were partially offset by increases in the allowance for credit losses related to the impact of the COVID-19 pandemic and higher taxes.marketing costs.

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Depreciation and Amortization

The following tables provide detail of our depreciation and amortization expense:

Three Months Ended September 30, % Change
2020 2019
(Dollars in millions)
Depreciation $ 750 797 (6) %
Amortization 443 438 1 %
Total depreciation and amortization $ 1,193 1,235 (3) %


		Nine Months Ended September 30,			% Change			Three Months Ended March 31,			% Change
		2020		2019				2021		2020
		(Dollars in millions)						(Dollars in millions)
Depreciation	Depreciation	$	2,201	2,312	(5)	%	Depreciation	$	725	729	(1)	%
Amortization	Amortization	1,314		1,307	1	%	Amortization	425		431	(1)	%
Total depreciation and amortization	Total depreciation and amortization	$	3,515	3,619	(3)	%	Total depreciation and amortization	$	1,150	1,160	(1)	%

Depreciation expense decreased by ~~$47~~$4 million ~~or 6%, and $111 million, or 5%,~~ for the three ~~and nine~~ months ended ~~September 30, 2020,~~March 31, 2021, as compared to the three ~~and nine~~ months ended ~~September 30, 2019~~March 31, 2020 primarily due to the impact of annual rate depreciable life changes of ~~$60~~$38 million, ~~and $179 million, respectively,~~ which was partially offset by ~~$53~~$31 million ~~and $108 million, respectively,~~ of higher depreciation expense associated with net growth in depreciable assets.

Amortization expense ~~increased~~decreased by $5$6 million ~~or 1%, and $7 million, or 1%,~~ for the three ~~and nine~~ months ended ~~September 30, 2020~~March 31, 2021 as compared to the three ~~and nine~~ months ended ~~September 30, 2019,~~March 31, 2020, primarily due to increases associated with the net growth in amortizable assets of $13 million and $45 million, respectively, and the accelerated amortization for a decommissioned application of $12 million and $24 million, respectively, which was partially offsetdriven by decreases of $17 million ~~and $54 million, respectively,~~ from the use of accelerated amortization methods for a portion of the customer ~~intangibles.~~intangibles and $2 million from the impact of annual rate amortizable life changes on certain software, which were partially offset by $7 million additional amortization expense recognized as a result of reclassification of certain right-of-way assets, as discussed in Note 2—Goodwill, Customer Relationships and Other Intangible Assets to our consolidated financial statements in Item 1 of Part I of this report. The decrease in amortization expense was additionally offset by accelerated amortization for decommissioned applications of $4 million.

Further analysis of our segment operating expenses by segment is provided below in "Segment Results."

Goodwill Impairments

We are required to perform impairment tests related to our goodwill annually, which we perform as of October 31, or sooner if an indicator of impairment occurs. Both our January 2019 internal reorganization and the decline in our stock price triggered impairment testing in the first quarter of 2019. Consequently, we evaluated our goodwill in January 2019 and again as of March 31, 2019.

~~When we performed our impairment tests during the first quarter of 2019, we concluded that the estimated fair value of certain~~The January 2021 completion of our ~~reporting units~~previously announced internal reorganization was ~~less than our carrying value of equity as of the date of each~~considered a change in event or circumstance which required an assessment of our ~~triggering events during the first quarter of 2019. As~~goodwill for impairment. We performed a ~~result, we recorded non-cash, non-tax-deductible goodwill~~qualitative impairment ~~charges aggregating to $6.5 billion in the quarter ended March 31, 2019.~~

~~Table of Contents~~

During 2020, we observed a decline in our stock price as a result of events occurring after the end of 2019, including the COVID-19 pandemic. We evaluated whether such events would indicate the fair value of our reporting units were below their carrying values. We believe these events have impacted the global economy more directly than usassessment and ~~when considered with other factors, we have~~ concluded it is not more likely than not that the fair values of our reporting units were less than their carrying values as of the period ended September 30, 2020. In light of the negative impacts of COVID-19 on the global economy, we will continue to evaluate the general economic trends which could have an impact on our assessment of whether it is more likely than not that the fair value of ~~one or more reporting units is less than its carrying amount. Future changes could cause one or more~~each of our reporting ~~unit fair values to be less than its~~units exceeds the carrying value ~~resulting in potential impairments~~of equity of our ~~goodwill, which could have a material effect on~~reporting units at January 31, 2021. Therefore, no impairment exists as of our results of operations and financial condition. The extent of the impact, if any, will depend on future developments including the length and severity of the pandemic and its long-term impacts on the overall economy.assessment date.

See Note 2—Goodwill, Customer Relationships and Other Intangible Assets for further details on these tests and impairment charges.

Other Consolidated Results

The following tables summarize our total other expense, net and income tax expense:

Three Months Ended September 30, % Change
2020 2019
(Dollars in millions)
Interest expense $ (409) (496) (18) %
Other income (loss), net 1 (44) nm
Total other expense, net $ (408) (540) (24) %
Income tax expense $ 114 108 6 %


		Nine Months Ended September 30,			% Change			Three Months Ended March 31,			% Change
		2020		2019				2021		2020
		(Dollars in millions)						(Dollars in millions)
Interest expense	Interest expense	$	(1,272)	(1,537)	(17)	%	Interest expense	$	(389)	(449)	(13)	%
Other loss, net		(73)		(5)	nm
Other income (expense), net							Other income (expense), net	34		(98)	nm
Total other expense, net	Total other expense, net	$	(1,345)	(1,542)	(13)	%	Total other expense, net	$	(355)	(547)	(35)	%
Income tax expense	Income tax expense	$	369	377	(2)	%	Income tax expense	$	157	119	32	%


nmnm			Percentages greater than 200% and comparisons between positive and negative values or to/from zero values are considered not meaningful.

~~Interest Expense~~

Interest expense decreased by $87 million, or 18%, and $265 million, or 17%, for the three and nine months ended September 30, 2020 as compared to the three and nine months ended September 30, 2019. These decreases were primarily due to (i) the decrease in average long-term debt from $35.0 billion to $33.5 billion and the decrease in the average interest rate of 5.79% to 4.93% for the three months ended September 30, 2019 compared to September 30, 2020, and (ii) the decrease in average long-term deb~~t from $35.6 billion~~ to ~~$33.6 billion~~ ~~and the decrease in our average interest rate from 5.83% to 5.22% for the nine months ended September 30, 2019 compared to September 30, 2020.~~

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Interest Expense

Interest expense decreased by $60 million for the three months ended March 31, 2021 as compared to the three months ended March 31, 2020. The decrease was primarily due to the decrease in average long-term debt from $34.7 billion to $31.6 billion and the decrease in the average interest rate of 5.34% to 4.88% for the three months ended March 31, 2020 compared to the three months ended March 31, 2021.

Other Income ~~(Loss)~~(Expense), Net

Other income ~~(loss)~~(expense), net reflects certain items not directly related to our core operations, including (i) gains and losses on extinguishments of debt, (ii) components of net periodic pension and postretirement benefit costs, (iii) foreign currency gains and losses, and (iv) our share of income from partnerships we do not control, interest income, gains and losses from ~~debt modifications or extinguishments or~~ non-operating asset dispositions ~~foreign currency gains~~ and ~~losses~~other non-core items.


	Three Months Ended March 31,			% Change
	2021		2020
	(Dollars in millions)
Gain (loss) on extinguishment of debt	$	8	(79)	nm
Pension and postretirement net periodic income (expense)	24		(4)	nm
Foreign currency loss	(16)		(20)	(20)	%
Other	18		5	nm
Total other income (expense), net	$	34	(98)	nm

nmPercentages greater than 200% and ~~components of~~comparisons between positive and negative values or to/from zero values are considered not meaningful.

The significant change in pension and post retirement net periodic ~~pension and postretirement benefit costs. Other income (loss), net changed by $45 million~~expense for the three months ended ~~September 30, 2020~~March 31, 2021 as compared to the three months ended ~~September 30, 2019. This change~~March 31, 2020 was ~~primarily~~driven by a decline in interest cost due to foreign currency gains and a decrease in pension expenses. Other loss, net increased by $68 million for nine months ended September 30, 2020 compared to September 30, 2019. This change was primarily due to a loss on modification and extinguishment of debt in 2020 compared to a gain on extinguishment of debt in 2019, partially offset by a decrease in pension expense.lower discount rates.

Income Tax Expense

For the three ~~and nine~~ months ended ~~September 30,~~March 31, 2021 and March 31, 2020, our effective income tax rate was ~~23.8%~~24.8% and ~~25.9%, respectively, and for the three and nine months ended September 30, 2019, our effective income tax rate was 26.3% and (7.4)%~~27.5%, respectively. The effective tax rate for the nine months ended September 30, 2019 was primarily impacted by the March 2019 goodwill impairment, which is not deductible for tax purposes. Without the goodwill impairment, the rate would have been 27.1%.

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Segment Results

General

Reconciliation of segment revenue to total operating revenue is below:

Three Months Ended September 30, Nine Months Ended September 30,
2020 2019 2020 2019
(Dollars in millions)
Operating revenue
International and Global Accounts $ 835 866 2,549 2,606
Enterprise 1,439 1,428 4,292 4,262
Small and Medium Business 635 674 1,939 2,062
Wholesale 949 1,017 2,855 3,059
Consumer 1,309 1,365 3,952 4,163
Total operating revenue $ 5,167 5,350 15,587 16,152


	Three Months Ended March 31,
	2021		2020
	(Dollars in millions)
Operating revenue
Business	$	3,595	3,737
Mass Markets	1,434		1,491
Total operating revenue	$	5,029	5,228

Reconciliation of segment EBITDA to total adjusted EBITDA is below:

Three Months Ended September 30, Nine Months Ended September 30,
2020 2019 2020 2019
(Dollars in millions)
Adjusted EBITDA
International and Global Accounts $ 548 567 1,671 1,710
Enterprise 837 845 2,509 2,528
Small and Medium Business 444 467 1,326 1,409
Wholesale 813 868 2,423 2,607
Consumer 1,144 1,193 3,469 3,601
Total segment EBITDA 3,786 3,940 11,398 11,855
Operations and Other EBITDA (1,674) (1,717) (4,992) (5,189)
Total adjusted EBITDA $ 2,112 2,223 6,406 6,666

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	Three Months Ended March 31,
	2021		2020
	(Dollars in millions)
Adjusted EBITDA
Business	$	2,408	2,488
Mass Markets	1,258		1,302
Total segment EBITDA	3,666		3,790
Operations and Other EBITDA	(1,509)		(1,581)
Total adjusted EBITDA	$	2,157	2,209

For additional information on our reportable segments and product and services categories, see Note 3—Revenue Recognition and Note 11—Segment Information to our consolidated financial statements in Item 1 of Part I of this report.

~~International and Global Accounts Management~~Business Segment

Three Months Ended September 30, % Change
2020 2019
(Dollars in millions)
Revenue:
IP and Data Services $ 381 404 (6) %
Transport and Infrastructure 315 317 (1) %
Voice and Collaboration 87 89 (2) %
IT and Managed Services 52 56 (7) %
Total revenue 835 866 (4) %
Expenses:
Total expense 287 299 (4) %
Total adjusted EBITDA $ 548 567 (3) %

Nine Months Ended September 30, % Change
2020 2019
(Dollars in millions)
Revenue:
IP and Data Services $ 1,167 1,221 (4) %
Transport and Infrastructure 942 949 (1) %
Voice and Collaboration 275 267 3 %
IT and Managed Services 165 169 (2) %
Total revenue 2,549 2,606 (2) %
Expenses:
Total expense 878 896 (2) %
Total adjusted EBITDA $ 1,671 1,710 (2) %

~~Three and Nine Months Ended September 30, 2020 Compared to the same periods Ended September 30, 2019~~


	Three Months Ended March 31,			% Change
	2021		2020
	(Dollars in millions)
Business Segment Product Categories:
Compute and Application Services	$	428	435	(2)	%
IP and Data Services	1,580		1,622	(3)	%
Fiber Infrastructure Services	554		547	1	%
Voice and Other	1,033		1,133	(9)	%
Total Business Segment Revenue	3,595		3,737	(4)	%
Expenses:
Total expense	1,187		1,249	(5)	%
Total adjusted EBITDA	$	2,408	2,488	(3)	%

Segment revenue decreased ~~$31~~$142 million ~~or 4%,~~ for the three months ended ~~September 30, 2020~~March 31, 2021 as compared to the three months ended ~~September 30, 2019 and $57 million, or 2%, for the nine months ended September 30,~~March 31, 2020, compared to the same period ended September 30, 2019. Excluding the impact of foreign currency fluctuations, segment revenue decreased $23 million, or 3%, for the three months ended September 30, 2020 compared to September 30, 2019, and decreased $17 million, or less than 1%, for the nine months ended September 30, 2020, compared to September 30, 2019, primarily due to the following factors:

•~~For both periods, IP and Data Services declined primarily due to reduced rates and lower Vyvx traffic due to less live events during the pandemic;~~

•for both periods, Transport and Infrastructure increased primarily driven by increased demand for dark fiber and wavelengths from our large customers, partially offset by declines in private line and professional services;

•~~for the three-month period, Voice and Collaboration declined as usage and call volumes returned to pre COVID-19 levels;~~

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•Compute and Application Services declined primarily due to declines in Cloud Services within Large Enterprise and IGAM sales channels, lower rates for CDN and a large customer disconnect for IT Solutions within the IGAM sales channel, partially offset by growth in Managed Security and IT Solutions within the Large Enterprise sales channel;

•IP and Data Services declined due to lengthening sales cycles in the current environment for hybrid networks and SD-WAN, declines in traditional VPN networks in the Enterprise and IGAM sales channels and continued declines in Ethernet sales, partially offset by an increase in IP services;

•Fiber Infrastructure Services grew due to growth in dark fiber and wavelengths demand, primarily from our large IGAM customers, which was partially offset by lower equipment revenue in the Large Enterprise sales channel;

•Voice and Other decreased due to continued decline of legacy voice, private line and other services to customers across all sales channels.

Segment expense decreased $62 million for the ~~nine-month period, Voice and Collaboration increased~~three months ended March 31, 2021 as compared to the three months ended March 31, 2020, primarily due to lower employee-related costs from lower headcount and lower cost of sales.

Segment adjusted EBITDA as a percentage of revenue was 67% for both the three months ended March 31, 2021 and 2020.

Mass Markets Segment


	Three Months Ended March 31,			% Change
	2021		2020
	(Dollars in millions)
Mass Markets Product Categories:
Consumer Broadband	$	731	722	1	%
SBG Broadband	39		39	—	%
Voice and Other	541		607	(11)	%
CAF II	123		123	—	%
Total Mass Markets Segment Revenue	1,434		1,491	(4)	%
Expenses:
Total expense	176		189	(7)	%
Total adjusted EBITDA	$	1,258	1,302	(3)	%

Segment revenue decreased $57 million for the three months ended March 31, 2021 as compared to the three months ended March 31, 2020:

•Consumer Broadband revenue increases were driven by demand for higher-speed services and higher ~~usage primarily attributable to higher call volumes due to pandemic-induced social distancing and business closures concentrated in the second quarter 2020;~~rates; and

•~~for both periods,~~Voice and Other declined due to continued legacy voice customer losses and our de-emphasis of the ~~IT and Managed Services decline is driven by lower volumes of legacy managed hosting services.~~Prism video product.

Segment ~~expenses~~expense decreased ~~by $12~~$13 million ~~or 4%,~~ for the three months ended ~~September 30, 2020~~March 31, 2021 as compared to the three months ended ~~September 30, 2019, and $18 million, or 2%, for the nine months ended September 30,~~March 31, 2020, ~~compared to the same period in 2019,~~ primarily due to lower employee-related costs from lower headcount and lower cost of sales driven by the decrease in ~~line with revenue declines and lower headcount related~~Prism content costs.

Segment adjusted EBITDA as a percentage of revenue was ~~66% for both the three~~88% and ~~nine months ended September 30, 2020 and 65% and 66%~~87% for the three ~~and nine~~ months ended ~~September 30, 2019,~~March 31, 2021 and 2020, respectively.

~~Enterprise Segment~~

Three Months Ended September 30, % Change
2020 2019
(Dollars in millions)
Revenue:
IP and Data Services $ 611 631 (3) %
Transport and Infrastructure 420 384 9 %
Voice and Collaboration 357 354 1 %
IT and Managed Services 51 59 (14) %
Total revenue 1,439 1,428 1 %
Expenses:
Total expense 602 583 3 %
Total adjusted EBITDA $ 837 845 (1) %

Nine Months Ended September 30, % Change
2020 2019
(Dollars in millions)
Revenue:
IP and Data Services $ 1,862 1,901 (2) %
Transport and Infrastructure 1,181 1,085 9 %
Voice and Collaboration 1,084 1,078 1 %
IT and Managed Services 165 198 (17) %
Total revenue 4,292 4,262 1 %
Expenses:
Total expense 1,783 1,734 3 %
Total adjusted EBITDA $ 2,509 2,528 (1) %

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~~Three and Nine Months Ended September 30, 2020 Compared to the same periods Ended September 30, 2019~~

Segment revenue increased $11 million, or 1%, for the three months ended September 30, 2020 compared to the three months ended September 30, 2019, and $30 million, or 1%, for the nine months ended September 30, 2020 compared to the nine months ended September 30, 2019 due to the following factors:

•~~For both periods, IP and Data Services declined primarily driven by customers migrating from traditional wireline services to more technologically advanced lower rate services;~~

•~~for both periods, Transport and Infrastructure grew due to higher demand for managed security services and strength in equipment sales within our Federal business;~~

•~~for both periods, Voice and Collaboration growth was primarily driven by increased call volumes due to COVID-19; and~~

•~~for both periods, IT and Managed Services declined due to churn in legacy managed services.~~

Segment expenses increased by $19 million, or 3%, for the three months ended September 30, 2020 compared to the three months ended September 30, 2019, and $49 million, or 3%, for the nine months ended September 30, 2020 compared to the same period in 2019, primarily due to higher cost of sales in line with revenue increases, partially offset by lower headcount related costs.

~~Segment adjusted EBITDA as a percentage of revenue was 58% for both the three and nine months ended September 30, 2020 and 59% for both the three and nine months ended September 30, 2019.~~

~~Small and Medium Business Segment~~

Three Months Ended September 30, % Change
2020 2019
(Dollars in millions)
Revenue:
IP and Data Services $ 266 270 (1) %
Transport and Infrastructure 85 93 (9) %
Voice and Collaboration 271 300 (10) %
IT and Managed Services 13 11 18 %
Total revenue 635 674 (6) %
Expenses:
Total expense 191 207 (8) %
Total adjusted EBITDA $ 444 467 (5) %

~~Table of Contents~~

Nine Months Ended September 30, % Change
2020 2019
(Dollars in millions)
Revenue:
IP and Data Services $ 798 817 (2) %
Transport and Infrastructure 265 282 (6) %
Voice and Collaboration 843 929 (9) %
IT and Managed Services 33 34 (3) %
Total revenue 1,939 2,062 (6) %
Expenses:
Total expense 613 653 (6) %
Total adjusted EBITDA $ 1,326 1,409 (6) %

~~Three and Nine Months Ended September 30, 2020 Compared to the same periods Ended September 30, 2019~~

Segment revenue decreased $39 million, or 6%, for the three months ended September 30, 2020 compared to the three months ended September 30, 2019, and $123 million, or 6%, for the nine months ended September 30, 2020 compared to nine months ended September 30, 2019, primarily due to the following factors:

•~~For both periods, IP and Data Services declined due to lower rates and customer transitions from Ethernet solutions to lower-rate IP services;~~

•~~for both periods, Voice and Collaboration decreased due to continued declines in traditional voice TDM services;~~

•~~for both periods, Transport and Infrastructure declined due to continued reductions in demand for our low speed broadband;~~

•~~for the three-month period, IT and Managed Services increased primarily driven by a non-recurring benefit in the quarter; and~~

•~~for the nine-month period, IT and Managed Services declined mainly due to customer churn.~~

Segment expenses decreased by $16 million, or 8%, for the three months ended September 30, 2020 compared to the three months ended September 30, 2019, and $40 million, or 6%, for the nine months ended September 30, 2020 compared to the nine months ended September 30, 2019, primarily due to lower cost of sales in line with lower revenue and lower headcount related costs.

Segment adjusted EBITDA as a percentage of revenue was 70% and 68% for the three and nine months ended September 30, 2020, respectively, and 69% and 68% for the three and nine months ended September 30, 2019, respectively.

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~~Wholesale Segment~~

Three Months Ended September 30, % Change
2020 2019
(Dollars in millions)
Revenue:
IP and Data Services $ 318 353 (10) %
Transport and Infrastructure 447 464 (4) %
Voice and Collaboration 183 198 (8) %
IT and Managed Services 1 2 nm
Total revenue 949 1,017 (7) %
Expenses:
Total expense 136 149 (9) %
Total adjusted EBITDA $ 813 868 (6) %

Nine Months Ended September 30, % Change
2020 2019
(Dollars in millions)
Revenue:
IP and Data Services $ 965 1,028 (6) %
Transport and Infrastructure 1,327 1,441 (8) %
Voice and Collaboration 561 584 (4) %
IT and Managed Services 2 6 (67) %
Total revenue 2,855 3,059 (7) %
Expenses:
Total expense 432 452 (4) %
Total adjusted EBITDA $ 2,423 2,607 (7) %

~~Three and Nine Months Ended September 30, 2020 Compared to the same periods Ended September 30, 2019~~

Segment revenue decreased $68 million, or 7%, for the three months ended September 30, 2020 compared to the three months ended September 30, 2019, and $204 million, or 7%, for the nine months ended September 30, 2020 compared to the nine months ended September 30, 2019, primarily due to the following factors:

•~~For both periods, IP and Data Services declined driven by customer churn and lower rates;~~

•~~for both periods, Transport and Infrastructure declined due to continued declines in traditional private line services and customer network consolidation and grooming efforts;~~

•~~for both periods, Voice and Collaboration declined due to market rate compression and lower customer volumes; and~~

•~~for both periods, IT and Managed Services declined due to customer churn.~~

Segment expenses decreased by $13 million, or 9%, for the three months ended September 30, 2020 compared to the three months ended September 30, 2019, and $20 million, or 4%, for the nine months ended September 30, 2020 compared to the nine months ended September 30, 2019, primarily due to lower cost of sales and continued network grooming efforts, which was partially offset by higher employee-related costs.

~~Table of Contents~~

Segment adjusted EBITDA as a percentage of revenue was 86% and 85% for both the three and nine months ended September 30, 2020, respectively, and 85% for both the three and nine months ended September 30, 2019.

~~Consumer Segment~~

Three Months Ended September 30, % Change
2020 2019
(Dollars in millions)
Revenue:
Broadband $ 730 718 2 %
Voice 401 453 (11) %
Regulatory 153 157 (3) %
Other 25 37 (32) %
Total revenue 1,309 1,365 (4) %
Expenses:
Total expense 165 172 (4) %
Total adjusted EBITDA $ 1,144 1,193 (4) %

Nine Months Ended September 30, % Change
2020 2019
(Dollars in millions)
Revenue:
Broadband $ 2,178 2,158 1 %
Voice 1,231 1,397 (12) %
Regulatory 463 471 (2) %
Other 80 137 (42) %
Total revenue 3,952 4,163 (5) %
Expenses:
Total expense 483 562 (14) %
Total adjusted EBITDA $ 3,469 3,601 (4) %

~~Three and Nine Months Ended September 30, 2020 Compared to the same periods Ended September 30, 2019~~

Segment revenue decreased $56 million, or 4%, for the three months ended September 30, 2020, compared to the three months ended September 30, 2019, and $211 million, or 5%, for the nine months ended September 30, 2020, compared to the nine months ended September 30, 2019, primarily due to the following factors:

•~~For both periods, Broadband increases were driven by an increase in the number of customer orders for higher-speed services and higher rates;~~

•~~for both periods, Voice declined due to continued legacy voice customer losses; and~~

•~~for both periods, Regulatory and Other decreased due to the de-emphasis of our Prism video product and lower state support revenue.~~

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Segment expenses decreased by $7 million, or 4%, for the three months ended September 30, 2020 compared to the three months ended September 30, 2019, and $79 million, or reduced 14%, for the nine months ended September 30, 2020 compared to the same period in 2019, primarily due to lower Prism content costs, employee-related costs and marketing expenses.

Segment adjusted EBITDA as a percentage of revenue was 87% and 88% for both the three and nine months ended September 30, 2020, respectively, and 87% for both the three and nine months ended September 30, 2019.

Liquidity and Capital Resources

Overview of Sources and Uses of Cash

We are a holding company that is dependent on the capital resources of our subsidiaries to satisfy our parent company liquidity requirements. Several of our significant operating subsidiaries have borrowed funds either on a standalone basis or as part of a separate restricted group with certain of its subsidiaries or affiliates. The terms of the instruments governing the indebtedness of these borrowers or borrowing groups may restrict our ability to access their accumulated cash. In addition, our ability to access the liquidity of these and other subsidiaries may be limited by tax, legal and other considerations.

At ~~September 30, 2020,~~March 31, 2021, we held cash and cash equivalents of ~~$526~~$486 million, and we also had ~~$1.1~~$2.2 billion of borrowing capacity available under our ~~Revolving Credit Facility.~~revolving credit facility. We typically use our revolving credit facility as a source of liquidity for operating activities and our other cash requirements. We had approximately ~~$105~~$119 million of cash and cash equivalents outside the United States at ~~September 30, 2020.~~March 31, 2021. We currently believe that there are no material restrictions on our ability to repatriate cash and cash equivalents into the United States, and that we may do so without paying or accruing U.S. taxes. We do not currently intend to repatriate to the United States any of our foreign cash and cash equivalents from operating entities outside of Latin America.

~~In response to COVID-19, the U.S. Congress passed the CARES Act on March 27, 2020. The CARES Act favorably increased~~Our executive officers and our ~~liquidity by $41 million as a result~~Board of ~~allowing us to receive a full refund~~Directors periodically review our sources and potential uses of ~~the alternative minimum tax credit carryforward~~cash in ~~2020, as compared to receiving the refund in phases over the next few years in accordance~~connection with ~~the Tax Cuts and Jobs Act. Under the CARES Act, we have also been deferring~~ our ~~2020 payroll tax payments, which we estimate will aggregate to $135 million of deferred payments for the full year of 2020.~~

annual budgeting process. Generally speaking, our principal funding source is cash from operating activities, and our principal cash requirements include operating expenses, capital expenditures, income taxes, debt repayments, dividends, periodic securities repurchases, periodic pension contributions and other benefits payments.

Based on our current capital allocation objectives, for the full year 2021 we project approximately $3.5 billion to $3.8 billion of capital expenditures and approximately $1.1 billion of cash dividends on our common stock (based on the assumptions described below under "Dividends").

For the 12 month period ending ~~September 30, 2021,~~March 31, 2022, we project that our ~~projected~~ fixed commitments will include (i) $125 million of scheduled term loan amortization payments, (ii) ~~$34~~$42 million of finance lease and other fixed payments and (iii) ~~$1.3~~$3.7 billion of debt maturities. ~~We do not anticipate that the COVID-19 pandemic will interfere with our ability to discharge these obligations over the next year.~~

In light of the economic uncertainties associated with the COVID-19 pandemic, our executive officers and Board of Directors have continued to carefully monitor our liquidity and cash requirements. Based on current circumstances, we plan to continue our current dividend policy. Given uncertainties regarding the duration of the pandemic and timing for full economic recovery, we will continue to monitor our capital spending. As we do each year, we will continue to monitor our future sources and uses of cash, and anticipate that we will make adjustments to our capital allocation strategies when, as and if determined by our Board of Directors. We typically use our Revolving Credit Facility as a source of liquidity for operating activities and our other cash requirements.

For additional information, see "Risk Factors—~~Risks Affecting Our Liquidity and Capital Resources"~~Financial Risks" in Item 1A of Part I of our Annual Report on Form 10-K for the year ended December 31, ~~2019 and Item 1A of Part II of this report.~~

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2020.

Capital Expenditures

We incur capital expenditures on an ongoing basis to expand and improve our service offerings, enhance and modernize our networks and compete effectively in our markets. We evaluate capital expenditure projects based on a variety of factors, including expected strategic impacts (such as forecasted impact on revenue growth, productivity, expenses, service levels and customer retention) and our expected return on investment. The amount of capital investment is influenced by, among other things, current and projected demand for our services and products, cash flow generated by operating activities, cash required for other purposes and regulatory considerations (such as our CAF Phase II or Rural Digital Opportunity Fund ("RDOF") infrastructure buildout requirements).

Our capital expenditures continue to be focused on enhancing network operating efficiencies and supporting new service developments. For more information on our capital spending, see (i) "—Overview of Sources and Uses of Cash" above, (ii) "Historical Information—Investing Activities" below and (iii) Item 1 of Part I of our Annual Report on Form 10-K for the year ended December 31, ~~2019.~~2020.

Debt and Other Financing Arrangements

Subject to market conditions, we expect to continue to issue debt securities from time to time in the future ~~primarily~~ to refinance a substantial portion of our maturing debt, including issuing debt securities of certain of our subsidiaries to refinance their maturing debt to the extent feasible. The availability, interest rate and other terms of any new borrowings will depend on the ratings assigned by credit rating agencies, among other factors.

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As of ~~September 30, 2020,~~March 31, 2021, the credit ratings for the senior secured and unsecured debt of ~~CenturyLink,~~Lumen Technologies, Inc., Level 3 Financing, Inc. and Qwest Corporation were as follows:

Borrower

Moody's Investors Service, Inc.

Standard & Poor's

Fitch Ratings

~~CenturyLink,~~Lumen Technologies, Inc.:

Unsecured

B+BB-

Secured

Ba3

BBB-

BB+

Level 3 Financing, Inc.

Unsecured

Ba3

Secured

Ba1

BBB-

Qwest Corporation:

Unsecured

Ba2

BBB-

BB+

Our credit ratings are reviewed and adjusted from time to time by the rating agencies. Any future downgrades of the senior unsecured or secured debt ratings of us or our subsidiaries could impact our access to ~~debt~~ capital or further raise our borrowing costs. See "Risk Factors—~~Risks Affecting our Liquidity and Capital Resources"~~Financial Risks" in Item 1A of Part I of our Annual Report on Form 10-K for the year ended December 31, ~~2019 and Item 1A of Part II of this report.~~2020.

Net Operating Loss Carryforwards

As of December 31, ~~2019,~~2020, Lumen Technologies had approximately ~~$6.2~~$5.1 billion of federal net operating loss carryforwards ("NOLs"), which for U.S. federal income tax purposes can be used to offset future taxable income. These NOLs are primarily related to federal NOLs we acquired through the Level 3 acquisition on November 1, 2017 and are subject to limitations under Section 382 of the Internal Revenue Code and related U.S. Treasury Department regulations. ~~In the first half of 2019, we entered into and subsequently restated~~We maintain a Section 382 rights agreement designed to safeguard through late ~~2020~~2023 our ability to use those NOLs. Assuming ~~that~~ we can continue using these NOLs in the amounts projected, we expect to ~~significantly~~ reduce our federal cash taxes for the next several years. The amounts of our near-term future tax payments will depend upon many factors, including our

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future earnings and tax circumstances and results of any corporate tax reform. Based on current laws and our current assumptions and projections, we estimate our cash income tax liability related to ~~2020~~2021 will be approximately $100 million.

We cannot assure you ~~that~~ we will be able to use our NOL carryforwards fully. See "Risk Factors—~~Risks Affecting Our Liquidity and Capital Resources—~~Financial Risks—We ~~cannot assure you, whether, when or in what amounts we will~~may not be able to ~~use~~fully utilize our ~~net operating loss carryforwards, or when they will be depleted"~~NOLs" in Item 1A of Part I of our Annual Report on Form 10-K for the year ended December 31, ~~2019, and Item 1A of Part II of this report.~~2020.

Dividends

We currently expect to continue our current practice of paying quarterly cash dividends in respect of our common stock subject to our Board of Directors' discretion to modify or terminate this practice at any time and for any reason without prior notice. Our current quarterly common stock dividend rate is $0.25 per share, as approved by our Board of Directors, which we believe is a dividend rate per share which enables us to balance our multiple objectives of managing our business, investing in the business, ~~de-leveraging~~deleveraging our balance sheet and returning a substantial portion of our cash to our shareholders. Assuming continued payment during ~~2020~~2021 at this rate of $0.25 per share, our average total dividend paid each quarter would be approximately ~~$270~~$273 million based on the number of our current outstanding shares (which figure (i) assumes no increases or ~~decrease~~decreases in the number of shares ~~except~~and (ii) includes dividend payments in connection with the anticipated vesting of currently outstanding equity ~~awards and (ii) excludes dividend costs we periodically incur in connection with releasing dividend~~awards). Dividend payments upon the vesting of equity incentive awards ~~which~~ was ~~$28~~$23 million during ~~nine~~three months ended ~~September 30, 2020).~~March 31, 2021. See Risk Factors—"~~Risks Affecting Our Liquidity and Capital Resources"~~Business Risks" in Item 1A of Part I of our Annual Report on Form 10-K for the year ended December 31, ~~2019 and Item 1A of Part II of this report.~~2020.

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Revolving ~~Facility~~Facilities and Other Debt Instruments

On January 31, 2020, we amended and restated our credit agreement dated June 19, 2017 to, among other things, extend the debt maturities of the revolving credit and term loan facilities established thereunder, to lower interest rates payable thereunder, and to amend the amounts owed under each of the facilities. For additional information, see (i) "—Overview of Sources and Uses of Cash," (ii) Note 5—Long-Term Debt and Credit Facilities to our consolidated financial statements in Item 1 of Part I of this report and (iii) Note 7—6—Long-Term Debt and Credit Facilities in Item 8 of Part II of our Annual Report on Form 10-K for the year ended December 31, ~~2019.~~2020.

At ~~September 30, 2020,~~March 31, 2021, we had ~~$95~~$64 million of letters of credit outstanding under our $225 million uncommitted letter of credit facility.

Additionally, ~~as of September 30, 2020,~~under a separate facility, we had outstanding letters of credit, or other similar obligations, of approximately ~~$17~~$30 million as of March 31, 2021, of which ~~$12~~$10 million iswas collateralized by cash that is reflected on our consolidated balance sheets as restricted cash.

In addition to its indebtedness under the Amended Credit Agreement, Lumen Technologies is indebted under its outstanding senior notes, and several of its subsidiaries are indebted under separate credit facilities or senior notes. For information on the terms and conditions of other debt instruments of ours and our subsidiaries, including financial and operating covenants, see (i) Note 5—Long-Term Debt and Credit Facilities to our consolidated financial statements in Item 1 of Part I of this report and (ii) "—Other Matters" below.

Pension and Post-retirement Benefit Obligations

We are subject to material obligations under our existing defined benefit pension plans and post-retirement benefit plans. At December 31, ~~2019,~~2020, the accounting unfunded status of our qualified and non-qualified defined benefit pension plans and our qualified post-retirement benefit plans was ~~$1.8~~$1.7 billion and $3.0 billion, respectively. For additional information about our pension and post-retirement benefit arrangements, see "Critical Accounting Policies and Estimates - Pensions and Post-Retirement Benefits" in Item 7 of our Annual Report on Form 10-K for the year ended December 31, ~~2019~~2020 and see Note ~~11—~~10—Employee Benefits to our consolidated financial statements in Item 8 of Part II of the same report.

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Benefits paid by our qualified pension plan are paid through a trust that holds all of the plan's assets. Based on current laws and circumstances, we do not expect any contributions to be required for our qualified pension plan during ~~2020.~~2021. The amount of required contributions to our qualified pension plan in ~~2021~~2022 and beyond will depend on a variety of factors, most of which are beyond our control, including earnings on plan investments, prevailing interest rates, demographic experience, changes in plan benefits and changes in funding laws and regulations. We occasionally make voluntary contributions in addition to required contributions. We last made a voluntary contribution to the trust for our qualified pension plan during 2018. ~~Based on current circumstances, we do not anticipate making~~We may make a voluntary contribution to the trust for our qualified pension plan in ~~2020.~~2021.

Substantially all of our post-retirement health care and life insurance benefits plans are unfunded. Several trusts hold assets that have been used to help cover the health care costs of certain retirees. As of December 31, 2019, assets in the post-retirement trusts had been substantially depletedunfunded and had a fair value of only $13 million (a portion of which was comprised of investments with restricted liquidity), which has significantly limited our ability to continue paying benefits from the trusts. Benefits notare paid ~~from the trusts are expected to be paid directly~~ by us with available cash. ~~As described further in Note 11—Employee Benefits to our consolidated financial statements in Item 8 of Part II of our most recent Annual Report on Form 10-K, aggregate~~Aggregate benefits paid by us under these plans (net of participant contributions and direct subsidy receipts) were $211 million, $241 million ~~$249 million~~ and ~~$237~~$249 million for the years ended December 31, 2020, 2019 ~~2018~~ and ~~2017, respectively, while the amounts paid from the trust were $4 million, $4 million and $31 million,~~2018, respectively. For additional information on our expected future benefits payments for our post-retirement benefit plans, please see Note ~~11—~~10—Employee Benefits to our consolidated financial statements in Item 8 of Part II of our Annual Report Form 10-K for the year ended December 31, ~~2019.~~2020.

The capital markets have been volatile ~~during~~since early 2020, primarily as a result of uncertainties related to the COVID-19 outbreak. U.S. federal governmental actions to stimulate the economy have significantly impacted interest rates. These events could ultimately affect the funding levels of our pension plans and calculations of our liabilities under our pension and other post-employment benefit plans.

For ~~2020,~~2021, our expected annual long-term ~~rates~~rate of return on the pension plan ~~and post-retirement health care and life insurance benefit plan~~ assets ~~are 6% and 4%, respectively.~~is 5.5%. However, actual returns could be substantially different.

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Our pension plan contains provisions that allow us, from time to time, to offer lump sum payment options to certain former employees in settlement of their future retirement benefits. We record an accounting settlement charge, consisting of the recognition of certain deferred costs of the pension plan, associated with these lump sum payments only if, in the aggregate, they exceed the sum of the annual service and interest costs for the plan’s net periodic pension benefit cost, which represents the settlement accounting threshold. AsDuring 2020 and as of ~~September 30, 2020,~~March 31, 2021, the settlement threshold was not reached. As a result of reductions in our workforce in 2020, we expect the annual lump sum payments to be very close to the settlement accounting threshold. To the extent the settlement threshold is met, we estimate additional pension expense of approximately $110 million would be incurred for the year ending December 31, 2020, but the amount of any additional pension expense will vary depending on the amount of the lump sum payments in 2020.

Future Contractual Obligations

For information regarding our estimated future contractual obligations, see the MD&A discussion included in Item 7 of Part II of our Annual Report on Form 10-K for the year ended December 31, ~~2019.~~2020.

~~Connect America Fund~~Federal Broadband Support Programs

~~As a result of accepting CAF~~Since 2015, we have been receiving over $500 million annually through Phase II ~~support payments, we are receiving substantial support payments under~~of the CAF, a program that will ~~soon lapse. Moreover,~~end this year. In connection with the CAF funding, we must meet certain specified infrastructure buildout requirements in 33 states by the end of 2021, which ~~will obligate us to continue making~~requires substantial capital expenditures. WeWhile we are on track to meet the requirements this year, we cannot provide any assurances that we will be able to timely meet all of our mandated buildout requirements. In accordance with the Federal Communications Commission's ("FCC") January 2020 order, we elected to receive an additional year of CAF Phase II funding in 2021.

~~On January 30,~~In early 2020, the FCC created the Rural Digital Opportunity Fund (the “RDOF”), which is a new federal support program designed to replace the CAF Phase II program. ~~Through~~On December 7, 2020, the FCC allocated in its RDOF Phase I ~~of the RDOF, the FCC plans to award up to $16.0~~auction $9.2 billion in support payments over 10 years to ~~bring~~deploy high speed broadband ~~service~~ to ~~certain specified high-cost under-served U.S. markets. The FCC plans to select Phase I support recipients through a multi-round~~

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~~reverse auction.~~over 5.2 million unserved locations. We ~~are a qualified bidder in that auction, which began on October 29, 2020. Any~~won bids for RDOF Phase I support ~~for any areas awarded~~payments of $26 million, annually. These RDOF Phase I support payments are expected to ~~us will~~ begin January 1, 2022. ~~In accordance with the FCC's January order, we elected to receive an additional year of CAF Phase II funding in 2021.~~

For additional information on these programs, see (i) "Business—Regulation" in Item 1 of Part I of our Annual Report on Form 10-K for the year ended December 31, ~~2019,~~2020 and (ii) "Risk Factors—Risks Affecting Our Liquidity and Capital Resources" in Item 1A of Part I of the same Annual ~~Report and (iii) Item 1A~~Report.

As part of ~~Part II~~its proposed infrastructure plan, the Biden Administration has proposed investing $100 billion to expand internet access in the United States. The plan seeks several other changes that could impact us, including proposals to increase competition among broadband providers. Currently, we believe it is premature to speculate on the potential impact of ~~this report.~~these proposals on us.

Historical Information

The following table summarizes our consolidated cash flow activities:

Nine Months Ended September 30, Change
2020 2019
(Dollars in millions)
Net cash provided by operating activities $ 4,842 4,771 71
Net cash used in investing activities $ (2,840) (2,671) 169
Net cash used in financing activities $ (3,172) (1,187) 1,985


	Three Months Ended March 31,			$ Change
	2021		2020
	(Dollars in millions)
Net cash provided by operating activities	$	1,525	1,299	226
Net cash used in investing activities	$	(675)	(939)	(264)
Net cash used in financing activities	$	(774)	(486)	288

Operating Activities

Net cash provided by operating activities increased by ~~$71~~$226 million for the ~~nine~~three months ended ~~September 30, 2020~~March 31, 2021 as compared to the ~~nine~~three months ended ~~September 30, 2019,~~March 31, 2020, primarily due to higher net income, ~~increased collections from income tax receivables~~higher accrued payroll and ~~decreases in~~accrued interest, and lower payments ~~of employee payroll taxes~~on accounts payable, partially offset by decreased collections on accounts receivable ~~increased payments on accounts payable~~ and ~~increases in~~increased cash payments for ~~retirement benefits and other taxes.~~post-retirement benefits. Cash provided by operating activities is subject to variability period over period as a result of timing differences, including with respect to the collection of receivables and payments of interest expense, accounts payable and bonuses.

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Investing Activities

Net cash used in our investing activities ~~increased~~decreased by ~~$169~~$264 million for the ~~nine~~three months ended ~~September 30, 2020~~March 31, 2021 as compared to the ~~nine~~three months ended ~~September 30, 2019 substantially~~March 31, 2020 primarily due to ~~an increase~~a decrease in capital ~~expenditures partially offset by an increase in proceeds from the sale of property, plant and equipment and other assets.~~expenditures.

Financing Activities

Net cash used in financing activities increased by ~~$2.0 billion~~$288 million for the ~~nine~~three months ended ~~September 30, 2020~~March 31, 2021 as compared to the ~~nine~~three months ended ~~September 30, 2019,~~March 31, 2020, primarily due to ~~an increase~~higher proceeds from debt issuances in the first quarter of 2020 and the change in net activity of our revolving line of credit agreement, partially offset by a decrease in payments of long-term debt ~~partially offset by increases in net proceeds from issuance of long-term debt and net proceeds from our revolving line of credit.~~year-over-year.

See Note 5—Long-Term Debt and Credit Facilities to our consolidated financial statements in Item 1 of Part I of this report for additional information on our outstanding debt securities.

Other Matters

We have cash management and loan arrangements with a majority of our income-generating subsidiaries, in which a substantial portion of the aggregate cash of those subsidiaries' is periodically advanced or loaned to us or our service company affiliate. Although we periodically repay these advances to fund the subsidiaries' cash requirements throughout the year, at any given point in time we may owe a substantial sum to our subsidiaries under these arrangements. In accordance with generally accepted accounting principles, these arrangements are reflected in the balance sheets of our subsidiaries but are eliminated in consolidation and therefore not recognized on our consolidated balance sheets.

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We also are involved in various legal proceedings that could substantially impact our financial position. See Note 12—Commitments, Contingencies and Other Items for additional information.

Market Risk

As of ~~September 30, 2020,~~March 31, 2021, we are exposed to market risk from changes in interest rates on our variable rate long-term debt obligations and fluctuations in certain foreign currencies. We seek to maintain a favorable mix of fixed and variable rate debt in an effort to limit interest costs and cash flow volatility resulting from changes in rates.

Management periodically reviews our exposure to interest rate fluctuations and periodically implements strategies to manage the exposure. From time to time, we have used derivative instruments to (i) swap our exposure to changing or variable interest rates for fixed interest rates or (ii) to swap obligations to pay fixed interest rates for variable interest rates. We have established policies and procedures for risk assessment and the approval, reporting and monitoring of derivative instrument activities. As of ~~September 30, 2020,~~March 31, 2021, we did not hold or issue derivative financial instruments for trading or speculative purposes.

In ~~February~~ 2019, we executed swap transactions that reduced our exposure to floating rates with respect to ~~$2.5 billion principal amount of floating rate debt. In June 2019, we executed swap transactions that reduced our exposure to floating rates with respect to $1.5~~$4.0 billion principal amount of floating rate debt. See Note 10—Derivative Financial Instruments to our consolidated financial statements in Item 1 of Part I of this report for additional disclosure regarding our hedging arrangements.

As of ~~September 30, 2020,~~March 31, 2021, we had approximately ~~$10.7~~$9.7 billion floating rate debt potentially subject to LIBOR, $4.0 billion of which was subject to the above-described hedging arrangements. A hypothetical increase of 100 basis points in LIBOR relating to our ~~$6.7~~$5.7 billion of unhedged floating rate debt would, among other things, decrease our annual pre-tax earnings by approximately ~~$67~~$57 million.

We conduct a portion of our business in currencies other than the U.S. dollar, the currency in which our consolidated financial statements are reported. Our European subsidiaries and certain Latin American subsidiaries use the local currency as their functional currency, as the majority of their revenue and purchases are transacted in their local currencies. Certain Latin American countries previously designated as highly inflationary economies use the U.S. dollar as their functional currency. Although we continue to evaluate strategies to mitigate risks related to the effect of fluctuations in currency exchange rates, we will likely recognize gains or losses from international

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transactions. Accordingly, changes in foreign currency rates relative to the U.S. dollar could adversely impact our operating results.

Certain shortcomings are inherent in the method of analysis presented in the computation of exposures to market risks. Actual values may differ materially from those disclosed by us from time to time if market conditions vary from the assumptions used in the analyses performed. These analyses only incorporate the risk exposures that existed at ~~September 30, 2020.~~March 31, 2021.

~~Off-Balance Sheet Arrangements~~

As of September 30, 2020, we had no special purpose or limited purpose entities that provide off-balance sheet financing, liquidity, or market or credit risk support and we did not engage in hedging or other similar activities that expose us to any significant liabilities that are not (i) reflected on the face of the consolidated financial statements, (ii) disclosed in Note 19—Commitments and Contingencies and Other Items to our consolidated financial statements in Item 8 of Part II of our Annual Report on Form 10-K for the year ended December 31, 2019, or in the Future Contractual Obligations table included in Item 7 of Part II of the same report, or (iii) discussed under the heading "Market Risk" above.

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Other Information

Our website is www.lumen.com. We routinely post important investor information in the "Investor Relations" section of our website at ir.lumen.com. The information contained on, or that may be accessed through, our website is not part of this quarterly report. You may obtain free electronic copies of annual reports on Form 10-K, quarterly reports on Form 10-Q, and current reports on Form 8-K filed by us or our affiliates Level 3 Parent, LLC and Qwest Corporation, and all amendments to those reports in the "Investor Relations" section of our website (ir.lumen.com) under the headings "FINANCIALS" and "SEC Filings." These reports are available on our website as soon as reasonably practicable after they are electronically filed with the SEC. From time to time, we also use our website to webcast our earnings calls and certain of our meetings with investors or other members of the investment community.

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ITEM 3. QUANTITATIVE AND QUALITATIVE DISCLOSURES ABOUT MARKET RISK

See "Liquidity and Capital Resources—Market Risk" in Item 2 of Part I above.

ITEM 4. CONTROLS AND PROCEDURES

Disclosure Controls and Procedures

We maintain disclosure controls and procedures (as defined in Rule 13a-15(e) promulgated under the Securities Exchange Act of 1934 (the “Exchange Act”)) designed to provide reasonable assurance that the information required to be disclosed by us in the reports we file ~~or furnish~~ under the Exchange Act is recorded, processed, summarized, and reported within the time periods specified in the SEC’s rules and forms. These include controls and procedures designed to ensure this information is accumulated and communicated to our senior management, including our Chief Executive Officer and Chief Financial Officer, as appropriate to allow timely decisions regarding required disclosure. Management, with the participation of our Chief Executive Officer, Jeff K. Storey, and our Executive Vice President and Chief Financial Officer, Indraneel Dev, evaluated the effectiveness of our disclosure controls and procedures as of ~~September 30, 2020.~~March 31, 2021. Based on this evaluation, our Chief Executive Officer and Chief Financial Officer concluded our disclosure controls and procedures were effective, as of ~~September 30, 2020,~~March 31, 2021, in providing reasonable assurance the information required to be disclosed by us in this report was accumulated and communicated in the manner provided above.

Changes in Internal Control Over Financial Reporting

There have been no changes in our internal control over financial reporting (as defined in Rules 13a-15(f) or 15d-15(f) of the Exchange Act) that occurred during the ~~third~~first quarter of ~~2020~~2021 that have materially affected, or are reasonably likely to materially affect, our internal control over financial reporting.

Inherent Limitations of Internal Controls

The effectiveness of our or any system of disclosure controls and procedures is subject to certain limitations, including the exercise of judgment in designing, implementing and evaluating the controls and procedures, the assumptions used in identifying the likelihood of future events and the inability to eliminate misconduct completely. As a result, there can be no assurance that our disclosure controls and procedures will detect all errors or fraud. By their nature, our or any system of disclosure controls and procedures can provide only reasonable assurance regarding management's control objectives.

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PART II—OTHER INFORMATION

ITEM 1. LEGAL PROCEEDINGS

The information contained in Note 12—Commitments, Contingencies and Other Items included in Item 1 of Part I of this quarterly report on Form 10-Q is incorporated herein by reference. The ultimate outcome of the matters described in Note 12 may differ materially from the outcomes anticipated, estimated, projected or implied by us in certain of our statements appearing in such Note, and proceedings currently viewed as immaterial by us may ultimately materially impact us. For more information, see “Risk Factors—Risks Relating to Legal and Regulatory Matters—Our pending legal proceedings could have a material adverse impact on our financial condition and operating results, on the trading price of our securities and on our ability to access the capital markets” in Item 1A of Part I of our Annual Report on Form 10-K for the year ended December 31, ~~2019 and Item 1A of Part II of this report.~~2020.

ITEM 1A. RISK FACTORS

Our operations and financial results are subject to various risks and uncertainties, which could adversely affect our business, financial condition or future results. We urge you to carefully consider (i) the other information set forth in this report and (ii) the risk factors discussed in Part I, Item 1A of our Annual Report on Form 10-K for the year ended December 31, 2019, (iii) the risk factors discussed in Part II, Item 1A of our Quarterly Report on Form 10-Q for the quarterly period ended March 31, 2020, and (iv) the risk factors discussed in Part II, Item 1A of our Quarterly Report on Form 10-Q for the quarterly period ended June 30, 2020, which are amended and restated in their entirety below.

~~An outbreak of disease or similar public health threat, such as the recent COVID-19 pandemic, could have a material adverse impact on our operating results and financial condition.~~

An outbreak of disease or similar public health threat, such as the recent COVID-19 pandemic and its detrimental impact on the worldwide economy, could have a material adverse impact on our operating results and financial condition.

We are vulnerable to the general economic effects of disease outbreaks and similar public health threats. Since the latter half of the first quarter of 2020, the COVID-19 pandemic has caused a sudden and substantial reduction in worldwide economic activity. COVID-19 poses the risk that we or our employees, contractors, suppliers, customers and other business partners may be prevented from conducting business activities at expected levels through established processes for a prolonged period of time, including due to the continuing effects of governmental regulation of permissible social and business activity. Future events regarding the pandemic, which are unpredictable and beyond our control, will ultimately impact our operations and results, including its impact on demand for our products and services and related impacts upon network usage, the ability of our customers to continue to pay us in a timely manner, the impact on other third parties upon which we are materially reliant, impacts on our workforce, impacts upon performance risk under our contracts, and impacts on our supply chains or distribution channels for our products and services. Such future uncertain and unpredictable developments include:

•~~The duration, extent and severity of the pandemic~~. The ultimate impact of the pandemic will depend on various medical factors that are currently unknown, including (i) whether, when or to what extent additional outbreaks may arise or return, (ii) the effectiveness of current or future mitigation steps, and (iii) whether or when treatments or vaccines will be widely available to improve or stem the pandemic.

•~~The response of governmental and nongovernmental authorities~~. Actions taken by governmental and nongovernmental bodies in response to the pandemic have continued to depress economic activity. In the United States and most other countries, these mandates have been issued by state or local officials, which significantly increases the unpredictability and variability of when and how these mandates will be amended, rescinded or reimposed. The pandemic has also led to changes in laws governing the rights of workers and has caused, and may continue to cause, various parties to propose additional changes to laws or regulations, including those governing communications companies.2020.

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•~~Impacts to economic and market conditions~~. Continuing uncertainties related to the duration and intensity of the pandemic will likely continue to create substantial disruptions and volatility in global, national, regional and local economies and markets. These disruptions could (i) limit or restrict our ability to conduct normal business activities with customers, vendors, lenders or others with whom we do business, (ii) continue to result in changes in spending patterns or reduced demand for certain of our products and services, (iii) continue to cause us to incur higher credit losses and overtime expenses, (iv) cause us to delay, change or fail to attain our operating, capital spending or transformational plans, (v) result in future changes in tax rates, (vi) increase the risk of litigation and (vii) otherwise render it more difficult or impossible to implement our operational or strategic plans.

•~~Impacts on stock prices.~~ Since the outbreak of the pandemic in the U.S., our stock has traded at prices lower than pre-pandemic levels. Continuing uncertainty regarding the impact of the pandemic on our business could constrain the future trading price of our stock.

•~~Impacts to capital markets.~~ Shortly after COVID-19 began its worldwide spread, domestic and worldwide capital markets experienced periods of instability or unpredictability, particularly for non-investment grade issuers. Legislative bodies and reserve banks have taken various actions in response to the pandemic that have impacted the capital markets, and we expect that these efforts could continue. We are materially reliant upon the capital markets to access funding necessary to refinance our outstanding indebtedness. If the economic disruptions caused by COVID-19 continue to interfere with the operations of the capital markets, our access to cash to refinance our debt or to fund our other cash requirements could be materially adversely affected.

In addition, responding to the continuing pandemic could divert management’s attention from our key strategic priorities, increase costs as we prioritize health and safety matters for our employees and customers, cause us to reduce, delay, alter or abandon initiatives that may otherwise increase our long-term value, increase vulnerability to information technology or cybersecurity related risks as more of our employees work remotely and otherwise continue to disrupt our business operations. Moreover, if the pandemic ultimately materially reduces our cash flows, we may need to re-evaluate our capital allocation plans, especially if increased broadband usage increases our need to invest in our network to remain competitive.

If the pandemic intensifies or economic conditions deteriorate, the adverse impact the pandemic has on us could become more pronounced in the future and could have a material adverse impact on our operating results and financial condition.

Moreover, to the extent any of these risks and uncertainties adversely impact us in the ways described above or otherwise, they may also have the effect of heightening many of the other risks described under the section entitled “Item 1A. Risk Factors” in our Annual Report on Form 10-K for the year ended December 31, 2019. In particular, persistent depressed trading prices for our stock or deterioration of global economic conditions could increase the possibility that we will incur a future goodwill impairment, as discussed in greater detail in Footnote 2 and Item 2 of Part I of this report.

We have taken certain precautions due to the uncertain and evolving situation relating to the spread of COVID-19 that could have a material adverse impact on our operating results and financial condition.

The precautionary measures described in this report that we have taken to safeguard our employees and customers could make it more difficult to (i) timely and efficiently furnish products and services to our customers, (ii) devote sufficient resources to our ongoing network, product simplification and cost reduction projects, (iii) efficiently monitor and maintain our network, (iv) maintain effective internal controls, (v) mitigate information technology or cybersecurity related risks and (vi) otherwise operate and administer our affairs. As such, these measures ultimately could have a material adverse impact on our operating results and financial condition.

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ITEM 2. UNREGISTERED SALES OF EQUITY SECURITIES AND USE OF PROCEEDS

Issuer Purchases of Equity Securities

The following table contains information about shares of our previously-issued common stock that we withheld from employees upon vesting of their stock-based awards during the ~~third~~first quarter of ~~2020~~2021 to satisfy the related tax withholding obligations:

Total Number of
Shares Withheld
for Taxes Average Price Paid
Per Share
Period
July 2020 193,474 $ 9.87
August 2020 66,360 $ 11.03
September 2020 92,307 $ 10.84
Total 352,141


	Total Number of Shares Withheld for Taxes	Average Price Paid Per Share
Period
Jan-21	23,948	$	11.04
Feb-21	974,377	$	11.94
Mar-21	2,404,398	$	12.52
Total	3,402,723

ITEM 5. OTHER INFORMATION

As we continue to evaluate our disclosure obligations under Section 13(r) of the Exchange Act in connection with the matter outlined below, the following disclosure is being made under Section 13(r) of the Exchange Act out of an abundance of caution:

We are required to engage on a regular basis with the Russian Federal Security Service (“FSB”) in the FSB’s official capacity of regulating our use of technology in Russia in connection with providing commercial services therein through our local subsidiary. On March 2, 2021, the U.S. Secretary of State designated the FSB as a party subject to the provisions of U.S. Executive Order No. 13382 issued in 2005. There are no gross revenues or net profits directly associated with any such dealings by us with the FSB and all such dealings are explicitly authorized by General License 1B issued by the U.S. Department of the Treasury’s Office of Foreign Assets Control. We plan to continue these activities as required to continue to provide commercial services in Russia.

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ITEM 6. EXHIBITS

Exhibits identified in parentheses below are on file with the SEC and are incorporated herein by reference. All other exhibits are provided as part of this electronic submission.


Exhibit Number			Description
~~4.1~~			~~Indenture, dated~~ ~~August 12, 2020, among Level 3 Parent, LLC, as Guarantor, Level 3 Financing, Inc., as Issuer, and The Bank of New York Mellon Trust Company, N.A., as Trustee, relating to the~~ ~~3.625% Senior Notes due 202~~9 ~~of Level 3 Financing, Inc. (incorporated by reference to Exhibit 4.1 to CenturyLink, Inc.’s Current Report on Form 8-K (File No. 001-35134) filed with the Securities and Exchange Commission on~~ ~~August 12, 2020).~~
10.1*			~~Amended and Restated CenturyLink, Inc. 2018 Equity Incentive Plan~~.
31.1*			Certification of the Chief Executive Officer of ~~CenturyLink,~~Lumen Technologies, Inc. pursuant to Section 302 of the Sarbanes-Oxley Act of 2002.
31.2*			Certification of the Chief Financial Officer of ~~CenturyLink,~~Lumen Technologies, Inc. pursuant to Section 302 of the Sarbanes-Oxley Act of 2002.
32.1*			Certification of the Chief Executive Officer of ~~CenturyLink,~~Lumen Technologies, Inc. pursuant to Section 906 of the Sarbanes-Oxley Act of 2002.
32.2*			Certification of the Chief Financial Officer of ~~CenturyLink,~~Lumen Technologies, Inc. pursuant to Section 906 of the Sarbanes-Oxley Act of 2002.
101*			Financial statements from the Quarterly Report on Form 10-Q of ~~CenturyLink,~~Lumen Technologies, Inc. ~~(doing business as Lumen Technologies)~~ for the period ended ~~September 30, 2020,~~March 31, 2021, formatted in Inline XBRL: (i) the Consolidated Statements of Operations, (ii) the Consolidated Statements of Comprehensive Income, ~~(Loss),~~ (iii) the Consolidated Balance Sheets, (iv) the Consolidated Statements of Cash Flows, (v) the Consolidated Statements of Stockholders' Equity and (vi) the Notes to Consolidated Financial Statements.
104*			Cover page formatted as Inline XBRL and contained in Exhibit 101.

* Exhibit filed herewith.

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SIGNATURE

Pursuant to the requirements of Section 13 or 15(d) of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned, thereunto duly authorized on ~~November~~May 5, ~~2020.~~2021.


			~~CENTURYLINK,~~LUMEN TECHNOLOGIES, INC.
			By:			/s/ Eric J. Mortensen
						Eric J. Mortensen Senior Vice President - Controller (Principal Accounting Officer)

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	(Dollars in millions)
2020 (remaining three months)	$	418
2021	1,252
2022	1,019
2023	934
2024	867


	Three Months Ended September 30, 2020			Three Months Ended September 30, 2019
	Acquisition Costs		Fulfillment Costs	Acquisition Costs	Fulfillment Costs
	(Dollars in millions)
Beginning of period balance	$	300	219	321	207
Costs incurred	45		35	48	41
Amortization	(53)		(37)	(50)	(32)
End of period balance	$	292	217	319	216


	Nine Months Ended September 30,			Change
	2020		2019
	(Dollars in millions)
Net cash provided by operating activities	$	4,842	4,771	71
Net cash used in investing activities	$	(2,840)	(2,671)	169
Net cash used in financing activities	$	(3,172)	(1,187)	1,985