UNITED STATES
SECURITIES AND EXCHANGE COMMISSION
Washington, D.C. 20549
FORM 10-Q
QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934
For the quarterly period ended September 30, 2019
March 31, 2020
Or
TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934
Commission File Number 001-5424
dal-20200331_g1.jpg
DELTA AIR LINES, INC.
(Exact name of registrant as specified in its charter)
Delaware58-0218548
(State or other jurisdiction of incorporation or organization)(I.R.S. Employer Identification No.)
Delaware58-0218548
(State or other jurisdiction of incorporation or organization)(I.R.S. Employer Identification No.)
Post Office Box 20706
Atlanta,,Georgia30320-6001
(Address of principal executive offices)(Zip Code)
Registrant's telephone number, including area code: ((404) 715-2600
404) 715-2600
Securities registered pursuant to Section 12(b) of the Act:
Title of each classTrading SymbolName of each exchange on which registeredTrading Symbol
Common Stock, par value $0.0001 per shareDALNew York Stock ExchangeDAL
Indicate by check mark whether the registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days.
Yes No
Indicate by check mark whether the registrant has submitted electronically every Interactive Data File required to be submitted pursuant to Rule 405 of Regulation S-T (§232.405 of this chapter) during the preceding 12 months (or for such shorter period that the registrant was required to submit such files).
Yes No
Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, a smaller reporting company, or an emerging growth company. See the definitions of “large accelerated filer,” “accelerated filer,” “smaller reporting company,” and "emerging growth company" in Rule 12b-2 of the Exchange Act.
Large accelerated filerAccelerated filer Non-accelerated filer 
Smaller reporting companyEmerging growth company
If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act.
Indicate by check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the Exchange Act).
Yes No
Number of shares outstanding by each class of common stock, as of September 30, 2019:March 31, 2020:
Common Stock, $0.0001 par value - 646,742,854637,836,206 shares outstanding
This document is also available through our website at http://ir.delta.com/.



Table of Contents



Table of Contents
Page




Unless otherwise indicated, the terms "Delta," "we," "us" and "our" refer to Delta Air Lines, Inc. and its subsidiaries.

FORWARD-LOOKING STATEMENTS

Statements in this Form 10-Q (or otherwise made by us or on our behalf) that are not historical facts, including statements about our estimates, expectations, beliefs, intentions, projections or strategies for the future, may be "forward-looking statements" as defined in the Private Securities Litigation Reform Act of 1995. Forward-looking statements involve risks and uncertainties that could cause actual results to differ materially from historical experience or our present expectations. Known material risk factors applicable to Delta are described in "Item 1A. Risk Factors" of our Annual Report on Form 10-K for the fiscal year ended December 31, 20182019 ("Form 10-K"), and "Item 1A. Risk Factors" of Part II of this Form 10-Q, other than risks that could apply to any issuer or offering. All forward-looking statements speak only as of the date made, and we undertake no obligation to publicly update or revise any forward-looking statements to reflect events or circumstances that may arise after the date of this report.


1



REPORT OF INDEPENDENT REGISTERED PUBLIC ACCOUNTING FIRM

TheTo the Board of Directors and Stockholders of
Delta Air Lines, Inc.

Results of Review of Interim Financial Statements

We have reviewed the accompanying consolidated balance sheet of Delta Air Lines, Inc. (the Company) as of September 30, 2019,March 31, 2020, the related condensed consolidated statements of operations and comprehensive (loss) income, cash flows, and the consolidated statements of stockholders' equity for the three-month and nine-month periods ended September 30,March 31, 2020 and 2019, and 2018, the condensed consolidated statements of cash flows for the nine-month periods ended September 30, 2019 and 2018 and the related notes (collectively referred to as the "condensed consolidated interim financial statements"). Based on our reviews, we are not aware of any material modifications that should be made to the condensed consolidated interim financial statements for them to be in conformity with U.S. generally accepted accounting principles.

We have previously audited, in accordance with the standards of the Public Company Accounting Oversight Board (United States) (PCAOB), the consolidated balance sheet of Delta Air Lines, Inc.the Company as of December 31, 2018,2019, the related consolidated statements of operations, comprehensive income, cash flows, and stockholders' equity for the year then ended, and the related notes (not presented herein); and in our report dated February 15, 2019,12, 2020, we expressed an unqualified audit opinion on those consolidated financial statements. In our opinion, the information set forth in the accompanying consolidated balance sheet as of December 31, 2018,2019, is fairly stated, in all material respects, in relation to the consolidated balance sheet from which it has been derived.

Basis for Review Results

These financial statements are the responsibility of the Company's management. We are a public accounting firm registered with the PCAOB and are required to be independent with respect to the companyCompany in accordance with the U.S. federal securities laws and the applicable rules and regulations of the SEC and the PCAOB. We conducted our review in accordance with the standards of the PCAOB. A review of interim financial statements consists principally of applying analytical procedures and making inquiries of persons responsible for financial and accounting matters. It is substantially less in scope than an audit conducted in accordance with the standards of the PCAOB, the objective of which is the expression of an opinion regarding the financial statements taken as a whole. Accordingly, we do not express such an opinion.



/s/ Ernst & Young LLP
Atlanta, Georgia
October 10, 2019April 22, 2020



2


DELTA AIR LINES, INC.
Consolidated Balance Sheets
(Unaudited)
(in millions, except share data)March 31,
2020
December 31,
2019
ASSETS
Current Assets:
Cash and cash equivalents$5,967  $2,882  
Accounts receivable, net of an allowance for uncollectible accounts of $16 and $13 at March 31, 2020 and December 31, 2019, respectively2,280  2,854  
Fuel inventory439  730  
Expendable parts and supplies inventories, net of an allowance for obsolescence of $90 and $82
at March 31, 2020 and December 31, 2019, respectively
535  521  
Prepaid expenses and other1,054  1,262  
Total current assets10,275  8,249  
Noncurrent Assets:
Property and equipment, net of accumulated depreciation and amortization of $17,506 and $17,027 at March 31, 2020 and December 31, 2019, respectively31,644  31,310  
Operating lease right-of-use assets5,488  5,627  
Goodwill9,753  9,781  
Identifiable intangibles, net of accumulated amortization of $875 and $873 at March 31, 2020
and December 31, 2019, respectively
6,019  5,163  
Cash restricted for airport construction455  636  
Equity investments3,684  2,568  
Other noncurrent assets1,420  1,198  
Total noncurrent assets58,463  56,283  
Total assets$68,738  $64,532  
LIABILITIES AND STOCKHOLDERS' EQUITY
Current Liabilities:
Current maturities of debt and finance leases$4,337  $2,287  
Current maturities of operating leases768  801  
Air traffic liability5,598  5,116  
Accounts payable3,337  3,266  
Accrued salaries and related benefits1,844  3,701  
Loyalty program deferred revenue1,099  3,219  
Fuel card obligation1,100  736  
Other accrued liabilities1,309  1,078  
Total current liabilities19,392  20,204  
Noncurrent Liabilities:
Debt and finance leases12,662  8,873  
Pension, postretirement and related benefits8,285  8,452  
Loyalty program deferred revenue5,718  3,509  
Noncurrent operating leases5,204  5,294  
Deferred income taxes, net1,502  1,456  
Other noncurrent liabilities1,666  1,386  
Total noncurrent liabilities35,037  28,970  
Commitments and Contingencies
Stockholders' Equity:
Common stock at $0.0001 par value; 1,500,000,000 shares authorized, 647,386,115 and 651,731,443
shares issued at March 31, 2020 and December 31, 2019, respectively
—  —  
Additional paid-in capital11,054  11,129  
Retained earnings11,423  12,454  
Accumulated other comprehensive loss(7,898) (7,989) 
Treasury stock, at cost, 9,549,909 and 8,959,730 shares at March 31, 2020 and
December 31, 2019, respectively
(270) (236) 
Total stockholders' equity14,309  15,358  
Total liabilities and stockholders' equity$68,738  $64,532  
The accompanying notes are an integral part of these Condensed Consolidated Financial Statements.
(Unaudited)


(in millions, except share data)September 30,
2019
 December 31,
2018
ASSETS
Current Assets:   
Cash and cash equivalents$1,899
 $1,565
Accounts receivable, net of an allowance for uncollectible accounts of $14 and $12 at September 30,
2019 and December 31, 2018, respectively
2,836
 2,314
Fuel inventory568
 592
Expendable parts and supplies inventories, net of an allowance for obsolescence of $94 and $102
at September 30, 2019 and December 31, 2018, respectively
504
 463
Prepaid expenses and other1,137
 1,406
Total current assets6,944
 6,340
    
Noncurrent Assets:   
Property and equipment, net of accumulated depreciation and amortization of $17,213 and $15,823
at September 30, 2019 and December 31, 2018, respectively
30,796
 28,335
Operating lease right-of-use assets5,815
 5,994
Goodwill9,781
 9,781
Identifiable intangibles, net of accumulated amortization of $871 and $862 at September 30, 2019
and December 31, 2018, respectively
4,821
 4,830
Cash restricted for airport construction753
 1,136
Other noncurrent assets4,309
 3,850
Total noncurrent assets56,275
 53,926
Total assets$63,219
 $60,266
LIABILITIES AND STOCKHOLDERS' EQUITY
Current Liabilities:   
Current maturities of long-term debt and finance leases$2,196
 $1,518
Current maturities of operating leases844
 955
Air traffic liability5,762
 4,661
Accounts payable3,470
 2,976
Accrued salaries and related benefits3,119
 3,287
Loyalty program deferred revenue3,200
 2,989
Fuel card obligation439
 1,075
Other accrued liabilities1,181
 1,117
Total current liabilities20,211
 18,578
    
Noncurrent Liabilities:   
Long-term debt and finance leases7,923
 8,253
Pension, postretirement and related benefits8,457
 9,163
Loyalty program deferred revenue3,496
 3,652
Noncurrent operating leases5,441
 5,801
Deferred income taxes, net1,245
 163
Other noncurrent liabilities1,378
 969
Total noncurrent liabilities27,940

28,001
    
Commitments and Contingencies

 

    
Stockholders' Equity:   
Common stock at $0.0001 par value; 1,500,000,000 shares authorized, 655,694,564 and 688,136,306
shares issued at September 30, 2019 and December 31, 2018, respectively

 
Additional paid-in capital11,177
 11,671
Retained earnings11,772
 10,039
Accumulated other comprehensive loss(7,645) (7,825)
Treasury stock, at cost, 8,951,710 and 8,191,831 shares at September 30, 2019 and
December 31, 2018, respectively
(236) (198)
Total stockholders' equity15,068
 13,687
Total liabilities and stockholders' equity$63,219
 $60,266
    
The accompanying notes are an integral part of these Condensed Consolidated Financial Statements.

DELTA AIR LINES, INC.
Condensed Consolidated Statements of Operations and Comprehensive (Loss) Income
(Unaudited)
Three Months Ended March 31,
(in millions, except per share data)20202019
Operating Revenue:
Passenger$7,569  $9,254  
Cargo152  192  
Other871  1,026  
  Total operating revenue8,592  10,472  
Operating Expense:
Salaries and related costs2,771  2,639  
Aircraft fuel and related taxes1,595  1,978  
Regional carriers expense, excluding fuel902  893  
Depreciation and amortization678  615  
Contracted services675  632  
Aircraft maintenance materials and outside repairs469  476  
Landing fees and other rents467  419  
Passenger commissions and other selling expenses358  427  
Passenger service257  271  
Ancillary businesses and refinery219  351  
Aircraft rent100  102  
Profit sharing—  220  
Other511  429  
Total operating expense9,002  9,452  
Operating (Loss)/Income(410) 1,020  
Non-Operating Expense:
Interest expense, net(79) (83) 
Gain/(loss) on investments, net(112) 100  
Miscellaneous, net(6) (91) 
Total non-operating expense, net(197) (74) 
(Loss)/Income Before Income Taxes(607) 946  
Income Tax Benefit/(Provision)73  (216) 
Net (Loss)/Income$(534) $730  
Basic (Loss)/Earnings Per Share$(0.84) $1.10  
Diluted (Loss)/Earnings Per Share$(0.84) $1.09  
Cash Dividends Declared Per Share$0.40  $0.35  
Comprehensive (Loss)/Income$(443) $789  
The accompanying notes are an integral part of these Condensed Consolidated Financial Statements.

4


 Three Months Ended September 30, Nine Months Ended September 30,
(in millions, except per share data)2019 2018 2019 2018
Operating Revenue:       
Passenger$11,410
 $10,796
 $32,032
 $30,107
Cargo189
 226
 567
 651
Other961
 931
 2,969
 2,938
  Total operating revenue12,560
 11,953
 35,568
 33,696
        
Operating Expense:       
Salaries and related costs2,884
 2,753
 8,275
 8,004
Aircraft fuel and related taxes2,239
 2,498
 6,508
 6,693
Regional carriers expense, excluding fuel900
 885
 2,698
 2,586
Contracted services685
 562
 1,974
 1,646
Depreciation and amortization631
 573
 1,960
 1,759
Passenger commissions and other selling expenses539
 535
 1,505
 1,473
Aircraft maintenance materials and outside repairs424
 371
 1,334
 1,233
Landing fees and other rents460
 439
 1,321
 1,254
Profit sharing517
 399
 1,256
 991
Ancillary businesses and refinery279
 410
 945
 1,396
Passenger service345
 329
 938
 892
Aircraft rent110
 99
 318
 291
Other476
 455
 1,317
 1,305
Total operating expense10,489
 10,308
 30,349
 29,523
        
Operating Income2,071
 1,645
 5,219
 4,173
        
Non-Operating (Expense)/Income:
 
    
Interest expense, net(70) (73) (228) (244)
Unrealized gain/(loss) on investments, net(35) 50
 (17) (171)
Miscellaneous, net(19) 66
 (174) 48
Total non-operating (expense)/income, net(124) 43
 (419) (367)
        
Income Before Income Taxes1,947
 1,688
 4,800
 3,806
        
Income Tax Provision(452) (366) (1,131) (890)
        
Net Income$1,495
 $1,322
 $3,669
 $2,916
        
Basic Earnings Per Share$2.32
 $1.93
 $5.61
 $4.20
Diluted Earnings Per Share$2.31
 $1.92
 $5.59
 $4.18
Cash Dividends Declared Per Share$0.40
 $0.35
 $1.10
 $0.96
        
Comprehensive Income$1,545
 $1,393
 $3,849
 $3,002
        
The accompanying notes are an integral part of these Condensed Consolidated Financial Statements.

DELTA AIR LINES, INC.
Condensed Consolidated Statements of Cash Flows
(Unaudited)
(Unaudited)
Three Months Ended March 31,
(in millions)20202019
Net Cash Provided by Operating Activities$358  $1,942  
Cash Flows from Investing Activities:
Property and equipment additions:
Flight equipment, including advance payments(629) (1,059) 
Ground property and equipment, including technology(308) (301) 
Redemption of short-term investments—  206  
Acquisition of strategic investments(2,099) —  
Other, net65  58  
Net cash used in investing activities(2,971) (1,096) 
Cash Flows from Financing Activities:
Payments on debt and finance lease obligations(1,238) (1,285) 
Repurchase of common stock(344) (1,325) 
Cash dividends(260) (233) 
Proceeds from short-term obligations2,882  1,750  
Proceeds from long-term obligations3,962  500  
Fuel card obligation364  (9) 
Other, net(22) (7) 
Net cash provided by/(used in) financing activities5,344  (609) 
Net Increase in Cash, Cash Equivalents and Restricted Cash Equivalents2,731  237  
Cash, cash equivalents and restricted cash equivalents at beginning of period3,730  2,748  
Cash, cash equivalents and restricted cash equivalents at end of period$6,461  $2,985  
Non-Cash Transactions:
Flight and ground equipment acquired under finance leases$184  $ 
Right-of-use assets acquired under operating leases55  274  
The following table provides a reconciliation of cash, cash equivalents and restricted cash equivalents reported within the Consolidated Balance Sheets to the total of the same such amounts shown above:
March 31,
(in millions)20202019
Current assets:
Cash and cash equivalents$5,967  $1,910  
Restricted cash included in prepaid expenses and other39  57  
Noncurrent assets:
Cash restricted for airport construction455  1,018  
Total cash, cash equivalents and restricted cash equivalents$6,461  $2,985  
The accompanying notes are an integral part of these Condensed Consolidated Financial Statements.

5


 Nine Months Ended September 30,
(in millions)2019 2018
Net Cash Provided by Operating Activities$7,468
 $5,769
    
Cash Flows from Investing Activities:   
Property and equipment additions:   
Flight equipment, including advance payments(2,774) (2,833)
Ground property and equipment, including technology(1,090) (972)
Purchase of short-term investments
 (145)
Redemption of short-term investments206
 490
Purchase of equity investments(170) 
Other, net32
 87
Net cash used in investing activities(3,796)
(3,373)
    
Cash Flows from Financing Activities:   
Payments on long-term debt and finance lease obligations(2,805) (2,741)
Repurchase of common stock(1,802) (1,250)
Cash dividends(721) (670)
Proceeds from short-term obligations1,750
 
Proceeds from long-term obligations500
 3,124
Fuel card obligation(636) (1)
Other, net(8) (63)
Net cash used in financing activities(3,722) (1,601)
    
Net (Decrease) Increase in Cash, Cash Equivalents and Restricted Cash Equivalents(50) 795
Cash, cash equivalents and restricted cash equivalents at beginning of period2,748
 1,853
Cash, cash equivalents and restricted cash equivalents at end of period$2,698
 $2,648
    
Non-Cash Transactions:   
Right-of-use assets acquired under operating leases$459
 $908
Operating leases converted to finance leases189
 
Flight and ground equipment acquired under finance leases619
 69
    
    
The following table provides a reconciliation of cash, cash equivalents and restricted cash equivalents reported within the Consolidated Balance Sheets to the total of the same such amounts shown above:
 September 30,
(in millions)2019 2018
Current assets:   
Cash and cash equivalents$1,899
 $1,380
Restricted cash included in prepaid expenses and other46
 54
Noncurrent assets:   
Cash restricted for airport construction753
 1,214
Total cash, cash equivalents and restricted cash equivalents$2,698
 $2,648
    
The accompanying notes are an integral part of these Condensed Consolidated Financial Statements.


DELTA AIR LINES, INC.
Consolidated Statements of Stockholders' Equity
(Unaudited)

Common StockAdditional
Paid-In Capital
 Retained
Earnings
Accumulated
Other
Comprehensive Loss
Treasury Stock
(in millions, except per share data)SharesAmountSharesAmountTotal
Balance at December 31, 2019652  $—  $11,129  $12,454  $(7,989)  $(236) $15,358  
Net loss—  —  —  (534) —  —  —  (534) 
Dividends declared—  —  —  (257) —  —  —  (257) 
Other comprehensive income—  —  —  —  91  —  —  91  
Shares of common stock issued and compensation expense associated with equity awards (Treasury shares withheld for payment of taxes, $56.48(1) per share)
 —  29  —  —   (34) (5) 
Stock purchased and retired(6) —  (104) (240) —  —  —  (344) 
Balance at March 31, 2020647  $—  $11,054  $11,423  $(7,898) 10  $(270) $14,309  
 Common StockAdditional
Paid-In Capital
 Retained
Earnings
Accumulated
Other
Comprehensive Loss
Treasury Stock 
(in millions, except per share data)SharesAmountSharesAmountTotal
Balance at December 31, 2018688
$
$11,671
$10,039
$(7,825)8
$(198)$13,687
Net income


730



730
Dividends declared


(232)


(232)
Other comprehensive income



59


59
Shares of common stock issued and compensation expense associated with equity awards (Treasury shares withheld for payment of taxes, $49.75(1) per share)
2

27


1
(35)(8)
Stock purchased and retired(26)
(444)(881)


(1,325)
Balance at March 31, 2019664

11,254
9,656
(7,766)9
(233)12,911
Net income


1,443



1,443
Dividends declared


(229)


(229)
Other comprehensive income



72


72
Shares of common stock issued and compensation expense associated with equity awards (Treasury shares withheld for payment of taxes, $55.06(1) per share)


31



(2)29
Stock purchased and retired(5)
(84)(184)


(268)
Balance at June 30, 2019659

11,201
10,686
(7,694)9
(235)13,958
Net income


1,495



1,495
Dividends declared


(261)


(261)
Other comprehensive income



49


49
Shares of common stock issued and compensation expense associated with equity awards (Treasury shares withheld for payment of taxes, $58.68(1) per share)


36



(1)35
Stock purchased and retired(3)
(60)(148)


(208)
Balance at September 30, 2019656
$
$11,177
$11,772
$(7,645)9
$(236)$15,068


(1)
Common StockAdditional
Paid-In Capital
 Retained
Earnings
Accumulated
Other
Comprehensive Loss
Treasury Stock
(in millions, except per share data)SharesAmountSharesAmountTotal
Balance at December 31, 2018688  $—  $11,671  $10,039  $(7,825)  $(198) $13,687  
Net income—  —  —  730  —  —  —  730  
Dividends declared—  —  —  (232) —  —  —  (232) 
Other comprehensive income—  —  —  —  59  —  —  59  
Shares of common stock issued and compensation expense associated with equity awards (Treasury shares withheld for payment of taxes, 49.75(1) per share)
 —  27  —  —   (35) (8) 
Stock purchased and retired(26) —  (444) (881) —  —  —  (1,325) 
Balance at March 31, 2019664  $—  $11,254  $9,656  $(7,766)  $(233) $12,911  

(1)Weighted average price per share.

Weighted average price per share.

The accompanying notes are an integral part of these Condensed Consolidated Financial Statements.


DELTA AIR LINES, INC.
Consolidated Statements of Stockholders' Equity
(Unaudited)

 Common StockAdditional
Paid-In Capital
 Retained
Earnings
Accumulated
Other
Comprehensive Loss
Treasury Stock 
(in millions, except per share data)SharesAmountSharesAmountTotal
Balance at December 31, 2017715
$
$12,053
$8,256
$(7,621)7
$(158)$12,530
Net income


557



557
Change in accounting principle and other


(139)(106)

(245)
Dividends declared


(216)


(216)
Other comprehensive income



46


46
Shares of common stock issued and compensation expense associated with equity awards (Treasury shares withheld for payment of taxes, $55.08(1) per share)
1

10


1
(36)(26)
Stock options exercised1

1




1
Stock purchased and retired(6)
(97)(228)


(325)
Balance at March 31, 2018711

11,967
8,230
(7,681)8
(194)12,322
Net income


1,036



1,036
Change in accounting principle and other


(13)


(13)
Dividends declared


(213)


(213)
Other comprehensive income



75


75
Shares of common stock issued and compensation expense associated with equity awards (Treasury shares withheld for payment of taxes, $52.99(1) per share)


29



(2)27
Stock purchased and retired(12)
(189)(411)


(600)
Balance at June 30, 2018699

11,807
8,629
(7,606)8
(196)12,634
Net income


1,322



1,322
Dividends declared


(242)


(242)
Other comprehensive income



71


71
Shares of common stock issued and compensation expense associated with equity awards (Treasury shares withheld for payment of taxes, $52.59(1) per share)


32



(1)31
Stock purchased and retired(5)
(99)(226)


(325)
Balance at September 30, 2018694
$
$11,740
$9,483
$(7,535)8
$(197)$13,491

(1)
Weighted average price per share.

The accompanying notes are an integral part of these Condensed Consolidated Financial Statements.

DELTA AIR LINES, INC.
Notes to the Condensed Consolidated Financial Statements
(Unaudited)

NOTE 1.1. SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES

Basis of Presentation

The accompanying unaudited Condensed Consolidated Financial Statements include the accounts of Delta Air Lines, Inc. and our wholly owned subsidiaries and have been prepared in accordance with accounting principles generally accepted in the United States ("GAAP") for interim financial information. Consistent with these requirements, this Form 10-Q does not include all the information required by GAAP for complete financial statements. As a result, this Form 10-Q should be read in conjunction with the Consolidated Financial Statements and accompanying Notes in our Form 10-K for the year ended December 31, 2018.2019.

Management believes the accompanying unaudited Condensed Consolidated Financial Statements reflect all adjustments, including normal recurring items, considered necessary for a fair statement of results for the interim periods presented.

Due to severe impacts from the global COVID-19 (coronavirus) pandemic, seasonal variations in the demand for air travel, the volatility of aircraft fuel prices and other factors, operating results for the three and nine months ended September 30, 2019March 31, 2020 are not necessarily indicative of operating results for the entire year.

We reclassified certain prior period amounts to conform to the current period presentation. Unless otherwise noted, all amounts disclosed are stated before consideration of income taxes.

Recent Accounting Standards

Comprehensive IncomeCredit Losses. . In February 2018,2016, the Financial Accounting Standards Board ("FASB") issued Accounting Standards Update ("ASU") No. 2018-02, "Income Statement—Reporting Comprehensive Income2016-13, "Financial Instruments-Credit Losses (Topic 220).326): Measurement of Credit Losses on Financial Instruments." Under this ASU, an entity is required to utilize an "expected credit loss model" on certain financial instruments, including trade and financing receivables. This standard providesmodel requires consideration of a broader range of reasonable and supportable information and requires an optionentity to reclassify stranded tax effects within accumulated other comprehensive income/(loss) ("AOCI") to retained earnings due toestimate expected credit losses over the U.S. federal corporate income tax rate change inlifetime of the Tax Cuts and Jobs Act of 2017. This standard is effective for interim and annual reporting periods beginning after December 15, 2018.asset. We adopted this standard effective January 1, 2020 and due to the COVID-19 pandemic, we recorded reserves against certain of our outstanding financial instruments that were not material individually or in the aggregate.


NOTE 2. IMPACT OF THE COVID-19 PANDEMIC

The unprecedented and rapid spread of COVID-19 and the related travel restrictions and social distancing measures implemented throughout the world have significantly reduced demand for air travel. After initially impacting our service to China beginning in January, the spread of the virus and the resulting global pandemic next affected the majority of our international network and ultimately our domestic network. Beginning in March, large public events were cancelled, governmental authorities began imposing restrictions on non-essential activities, businesses suspended travel and popular leisure destinations temporarily closed to visitors. Certain countries that are key markets for our business have imposed bans on international travelers for specified periods or indefinitely.

As a result, demand for travel declined at an accelerated pace, which has had an unprecedented and materially adverse impact on our revenues and financial position. The length and severity of the reduction in demand due to the pandemic is uncertain; accordingly, we expect the adverse impact to grow in the June 2020 quarter. While we are planning for a modest demand recovery beginning in the September 2020 quarter, the exact timing and pace of the recovery is uncertain given the significant impact of the pandemic on the overall U.S. and global economy. Our forecasted expense management and liquidity measures may be modified as we clarify the demand recovery timing.

See Note 3, "Revenue Recognition," for discussion of the recognition of passenger revenue, our air traffic liability and ticket breakage assumptions.

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In response to these developments, we have implemented measures to focus on the safety of our customers and employees, while at the same time seeking to mitigate the impact on our financial position and operations. These measures include, but are not limited to, the following:

Taking Care of our Customers and Employees. The safety of our customers and employees continues to be our primary focus. As the COVID-19 pandemic has developed, we have taken numerous steps to help customers and employees practice social distancing on the ground and in the air in keeping with current health-expert recommendations:
Adopting new cleaning procedures on all flights, including disinfectant electrostatic spraying on all aircraft overnight and sanitizing high-touch areas like tray tables, entertainment screens, armrests and seat-back pockets before boarding.
Taking steps to help employees and customers practice social distancing, including blocking middle seats, pausing automatic upgrades, modifying our boarding process and moving to essential meal service only.
Extending 2020 Medallion Status an additional year, rolling Medallion Qualification Miles into 2021 and extending Delta SkyMiles American Express Card benefits and Delta Sky Club memberships.
Giving customers flexibility to plan, re-book and travel including extending expiration on travel credits through September 2022.
Offering pay protection to employees who have tested positive for COVID-19, must quarantine due to exposure or travel-related requirements or have self-identified as being at high-risk for illness from COVID-19 according to the Centers for Disease Control and Prevention ("CDC") guidelines and do not have the ability to telecommute.
Implementing significant workforce social distancing and protection measures, including reworking call center spaces to provide appropriate social distancing, increasing cleaning of our facilities using methods and products similar to what we are using on our aircraft and having virtually all employees who can telecommute do so.

Capacity Reductions. Following a strong start to 2020 in January and February, we experienced a precipitous decrease in demand in March as COVID-19 spread throughout the world. To align capacity with expected demand, beginning in the second half of March, we have significantly reduced our system capacity to a level that maintains essential services. For the June 2020 quarter, system capacity is expected to be down approximately 85 percent compared to the June 2019 quarter, with international capacity to be reduced by approximately 90 percent and domestic flying to be reduced by approximately 80 percent. As a result of reduced demand expectations and lower capacity, we are temporarily parking approximately 50 percent of our fleet.

Expense Management. With the reduction in revenue, we have, and will continue to implement cost saving initiatives, including:
Reducing capacity as described above to align with expected demand, which has resulted in temporarily parking approximately 400 aircraft as of March 31, 2020, with the election notexpectation to reclassifyhave over 650 aircraft parked by the end of the June quarter. As a result, we have made the decision to accelerate the retirement of our MD-88 fleet from December 2020 to the end of July 2020.
Consolidating our footprint at our airport facilities, including temporarily closing most Delta Sky Clubs.
Reducing employee-related costs, including:
Voluntary unpaid leaves of 30 days to 12 months offered to most employees. Approximately 35,000 employees have volunteered to take leaves beginning in the June 2020 quarter.
Salary reductions of 50% for our officers and 25% for our director level employees.
A 25% reduction in work hours for all other management and most front-line employee work groups.
Instituting a company-wide hiring freeze.
Delaying non-essential maintenance projects and reducing or suspending other discretionary spending.

Balance Sheet, Cash Flow and Liquidity. We have taken the following actions to increase liquidity and strengthen our financial position. As a result of these actions, our cash and cash equivalents balance as of March 31, 2020 was $6.0 billion.
Reducing planned capital expenditures by approximately $3.5 billion, including working with original equipment manufacturers ("OEM") to optimize the timing of our future aircraft deliveries, delaying aircraft modifications and postponing certain information technology initiatives and replacement of ground equipment.
Drawing $3.0 billion from our previously undrawn revolving credit facilities.
Entering into a $2.7 billion secured term loan facility during the March 2020 quarter with an accordion feature that allowed us to increase the facility to $3.0 billion during April 2020.
Entering into $150 million of loans secured by certain of our widebody aircraft. In addition, during April 2020, we have entered into an additional $1.2 billion of stranded tax effects, primarilysale-leaseback transactions for certain aircraft and are pursuing other financing initiatives.
Suspending future share repurchases and dividends.
Delaying $500 million of planned voluntary pension funding.

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We continue to evaluate future financing opportunities by leveraging our unencumbered assets which, as of March 31, 2020, have a value of at least $15 billion, and utilizing funding from the CARES Act, discussed below. In response to the impact that the demand environment has had on our financial condition, our credit rating has been downgraded by Standard & Poor's to BB in late March 2020 and by Fitch to BB+ in early April 2020.

Our primary credit facility has various financial and other covenants that require us to maintain a minimum fixed charge coverage ratio and a minimum asset coverage ratio. In the event that we are unable to maintain compliance with such covenants, we expect to obtain an amendment or waiver from our lenders, refinance the indebtedness subject to covenants or take other mitigating actions prior to a potential breach.

See Note 7, "Debt," for more information on our debt issuances during the March 2020 quarter.

Valuation of Goodwill and Indefinite-Lived Intangibles

We apply a fair value-based impairment test to the carrying value of goodwill and indefinite-lived intangible assets on an annual basis (as of October 1) and, if certain events or circumstances indicate that an impairment loss may have been incurred, on an interim basis. Our December 2019 quarter quantitative impairment tests of goodwill and intangibles indicated that there was no indication of impairment as the fair value exceeded our carrying value:
Carrying Value atFair Value Excess at 2019 Testing Date
(in millions)March 31, 2020December 31, 2019
Goodwill(1)
$9,753  $9,781  234%
International routes and slots2,583  2,583  15% to 29%
Airline alliances(2)
1,863  1,005  67% to 576%
Delta tradename850  850  185%
Domestic slots622  622  61% to 181%
Total$15,671  $14,841  
(1) The reduction in goodwill during the March 2020 quarter relates to the combination of Delta Private Jets with Wheels Up. See Note 5, "Investments," for more information on this transaction.
(2) As part of our strategic alliance with and investment in LATAM, we have recorded an alliance-related indefinite-lived intangible asset of $1.2 billion, which was not reflected in the 2019 quantitative impairment assessment.

Despite the significant excess fair value identified in our 2019 impairment assessment, we determined that the reduced cash flow projections and the significant decline in Delta's market capitalization as a result of the COVID-19 pandemic indicate that an impairment loss may have been incurred. Therefore, we qualitatively assessed whether it was more likely than not that the goodwill and indefinite-lived intangible assets were impaired as of March 31, 2020. We reviewed our previous forecasts and assumptions based on our current projections that are subject to various risks and uncertainties, including: (1) forecasted revenues, expenses and cash flows, including the duration and extent of impact to our business and our alliance partners from the COVID-19 pandemic, (2) current discount rates, (3) the reduction in Delta's market capitalization, (4) observable market transactions, (5) changes to the regulatory environment and (6) the nature and amount of government support that will be provided.

Based on our interim impairment assessment as of March 31, 2020, we have determined that our goodwill and indefinite-lived intangible assets are not impaired. However, we are unable to predict how long these conditions will persist, what additional measures may be introduced by governments or private parties or what effect any such additional measures may have on air travel and our business. Any measure that encourages potential travelers to stay in their homes, engage in social distancing or avoid larger gatherings of people is highly likely to be harmful to the air travel industry in general, and consequently our business.

Valuation of Long-Lived Assets

Our flight equipment and other long-lived assets, which are classified as property and equipment, net on the Consolidated Balance Sheet ("balance sheet"), have a recorded value of $31.6 billion at March 31, 2020. We review flight equipment and other long-lived assets used in operations for impairment losses when events and circumstances indicate the assets may be impaired.

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As part of our capacity reductions related to the negative effect on our pension plans,business from AOCIthe COVID-19 pandemic, we have removed approximately 400 aircraft from active service and plan to retained earnings.park another approximately 250 aircraft during the June 2020 quarter. These aircraft are being temporarily parked, with the exception of the MD-88 fleet discussed above for which an impairment charge of $22 million was recorded, and we have not yet decided to accelerate the retirement of any other fleet.


To determine whether impairments exist for active and temporarily parked aircraft, we group assets at the fleet-type level or at the contract level for aircraft operated by regional carriers (i.e., the lowest level for which there are identifiable cash flows) and then estimate future cash flows based on projections of capacity, passenger mile yield, fuel and labor costs and other relevant factors. Given the substantial reduction in our active aircraft and diminished projections of future cash flows in the near term, we evaluated the remainder of our fleet and determined that no fleet (other than the MD-88) was impaired as the future cash flows from operation of the fleet through the respective retirement dates exceeded the carrying value. As we obtain greater clarity about the duration and extent of reduced demand and potentially execute further capacity adjustments, we will continue to evaluate our current fleet compared to network requirements and may decide to permanently retire additional aircraft.

See Note 5, "Investments," for more information on the valuation of our equity investments.

CARES Act

On March 27, 2020, President Trump signed the Coronavirus Aid, Relief, and Economic Security Act ("CARES Act") into law. The CARES Act is a relief package intended to assist many aspects of the American economy, including providing the airline industry with up to $25 billion in grants to be used for employee wages, salaries and benefits.

In April 2020, we were granted $5.4 billion in emergency relief through the payroll support program of the CARES Act to be paid in installments through July 2020. The relief payments are conditioned on our agreement to refrain from conducting involuntary employee layoffs or furloughs through September 30, 2020. Other conditions include prohibitions on share repurchases and dividends through September 30, 2021, continuing essential air service as directed by the U.S. Department of Transportation and certain limitations on executive compensation. The relief payments include $3.8 billion in grants and $1.6 billion in an unsecured 10-year low interest loan. The loan includes annual interest rates of 1.00% for the first five years (through April 2025) and the Secured Overnight Financing Rate ("SOFR") plus 2.00% in the final five years. In return, we have agreed to issue to the U.S. Department of the Treasury over 6.5 million warrants to acquire Delta common stock. These warrants include an exercise price of $24.39 per share and have a five-year term.

On April 20, 2020, we received the first installment of $2.7 billion under the payroll support program.

The CARES Act provides for up to $25 billion in secured loans to the airline industry. We expect to be eligible for approximately $4.6 billion under the loan program and are currently evaluating our level of participation.

Finally, the CARES Act also provides for deferred payment of the employer portion of social security taxes through the end of 2020, with 50% of the deferred amount due December 31, 2021 and the remaining 50% due December 31, 2022. This is expected to provide us with approximately $200 million of additional liquidity during the current year.



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NOTE 23. REVENUE RECOGNITION

Passenger Revenue

Passenger revenue is primarily composed of passenger ticket sales, loyalty travel awards and travel-related services performed in conjunction with a passenger’s flight.
Three Months Ended March 31,
(in millions)20202019
Ticket$6,511  $7,988  
Loyalty travel awards543  692  
Travel-related services515  574  
Total passenger revenue$7,569  $9,254  
 Three Months Ended September 30, Nine Months Ended September 30,
(in millions)20192018 20192018
Ticket$10,029
$9,553
 $27,986
$26,514
Loyalty travel awards732
678
 2,174
1,976
Travel-related services649
565
 1,872
1,617
Total passenger revenue$11,410
$10,796
 $32,032
$30,107

The air traffic liability primarily includes sales of passenger tickets to be flown in the future, as well as credits which can be applied as payment toward the cost of a ticket. The credits are typically issued as a result of ticket cancellations prior to their expiration dates. As of March 31, 2020, passenger tickets sold and credits issued were generally valid for one year from the date of original ticket issuance. In April 2020, we announced changes to expiration dates, as discussed below.

We recognized approximately $3.7$2.8 billion in passenger revenue during the ninethree months ended September 30, 2019March 31, 2020 that was recorded in our air traffic liability balance at December 31, 2018. We expect2019.

The air traffic liability typically increases during the remaining balancewinter and spring as advanced ticket sales grow prior to the summer peak travel season and decreases during the summer and fall months. However, the current reduction in demand for air travel due to the COVID-19 pandemic has resulted in an unprecedented low level of advance bookings and the associated cash received. At the same time, we have experienced significant cancellations beginning in the second half of March, which has led to issuance of refunds to customers, while the remainder have been rebooked on future flights or received credits in lieu of cash refunds. The total value of refunds, excluding taxes and related fees, issued to customers during the March 2020 quarter was approximately $850 million.Due to the uncertainty around the return of demand for air travel, we are unable to estimate the amount of the December 31, 20182019 air traffic liability tothat will be recognized byin earnings compared to amounts that will be refunded to customers or issued as a credit for future travel through the end of 2019.2020.


In April 2020, we announced that credits issued for cancelled travel in March through September 2020 will have an extended expiration date through September 2022. This change is expected to shift a portion of our air traffic liability to noncurrent. We will also consider this change in estimating the future breakage rate, which represents the value of tickets that will expire unused and is recognized as revenue at the scheduled flight date.

Other Revenue
Three Months Ended March 31,
(in millions)20202019
Loyalty program$474  $474  
Ancillary businesses and refinery223  369  
Miscellaneous174  183  
Total other revenue$871  $1,026  
 Three Months Ended September 30, Nine Months Ended September 30,
(in millions)20192018 20192018
Loyalty program$485
$369
 $1,443
$1,075
Ancillary businesses and refinery291
433
 990
1,475
Miscellaneous185
129
 536
388
Total other revenue$961
$931
 $2,969
$2,938


Loyalty Program

Program. Our SkyMiles loyalty program generates customer loyalty by rewarding customers with incentives to travel on Delta. This program allows customers to earn mileage credits ("miles") by flying on Delta, Delta Connection and other airlines that participate in the loyalty program. When traveling, customers earn redeemable mileage creditsmiles based on the passenger's loyalty program status and ticket price. Customers can also earn mileage creditsmiles through participating companies such as credit card companies, hotels, car rental agencies and ridesharing companies. To facilitate transactions with participating companies, we sell mileage credits to non-airline businesses, customers and other airlines. Mileage creditsMiles are redeemable by customers in future periods for air travel on Delta and other participating airlines, membership in our Sky Club and other program awards. To facilitate transactions with participating companies, we sell miles to non-airline businesses, customers and other airlines. Our most significant contract to sell miles relates to our co-brand credit card relationship with American Express. During the ninethree months ended September 30,March 31, 2020 and 2019, and 2018, total cash sales from marketing agreements related to our loyalty program were $3.1 billion$992 million and $2.6 billion,$980 million, respectively, which are allocated to travel and other performance obligations.

Our most significant contract to sell mileage credits relates to our co-brand credit card relationship with American Express. Our agreements with American Express provide for joint marketing, grant certain benefits to Delta-American Express co-branded credit card holders ("cardholders") and American Express Membership Rewards program participants, and allow American Express to market its services or products using our customer database. Cardholders earn mileage credits for making purchases using co-branded cards, and certain cardholders may also check their first bag for free, are granted discounted access to Delta Sky Club lounges and receive priority boarding and other benefits while traveling on Delta. Additionally, participants in the American Express Membership Rewards program may exchange their points for mileage credits under the loyalty program. We sell mileage credits at agreed-upon rates to American Express which are then provided to their customers under the co-brand credit card program and the Membership Rewards program.

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We account for marketing agreements, including those with American Express, consistent with the accounting method that allocates the consideration received to the individual products and services delivered. We allocate the value based on the relative selling prices of those products and services, which generally consist of award travel, priority boarding, baggage fee waivers, lounge access and the use of our brand. We determine our best estimate of the selling prices by considering a discounted cash flow analysis using multiple inputs and assumptions, including: (1) the expected number of miles awarded and number of miles redeemed, (2) equivalent ticket value ("ETV") for the award travel obligation, (3) published rates on our website for baggage fees, discounted access to Delta Sky Club lounges and other benefits while traveling on Delta and (4) brand value.

Effective January 1, 2019, we amended our co-brand agreement with American Express, and we also amended other agreements with American Express during the current year. The new agreements increase the value we receive and extend the terms to 2029. The products and services delivered are consistent with previous agreements, and we continue to use the accounting method that allocates the consideration received based on the relative selling prices of those products and services.

We defer the amount for award travel obligation as part of loyalty program deferred revenue and recognize loyalty travel awards in passenger revenue as the mileage credits are used for travel. Revenue allocated to services performed in conjunction with a passenger’s flight, such as baggage fee waivers, is recognized as travel-related services in passenger revenue when the related service is performed. Revenue allocated to access Delta Sky Club lounges is recognized as miscellaneous in other revenue as access is provided. Revenue allocated to the remaining performance obligations, primarily brand value, is recorded as loyalty program in other revenue over time as miles are delivered.


Current Activity of the Loyalty Program. Mileage creditsMiles are combined in one homogeneous pool and are not separately identifiable. As such, the revenue is comprised of miles that were part of the loyalty program deferred revenue balance at the beginning of the period as well as miles that were issued during the period.

The table below presents the activity of the current and noncurrent loyalty program liability and includes miles earned through travel and miles sold to participating companies, which are primarily through marketing agreements.
(in millions)20202019
Balance at January 1$6,728  $6,641  
Miles earned660  720  
Travel miles redeemed(543) (692) 
Non-travel miles redeemed(28) (45) 
Balance at March 31$6,817  $6,624  
(in millions)  20192018
Balance at January 1  $6,641
$6,321
Mileage credits earned  2,352
2,322
Travel mileage credits redeemed  (2,175)(1,976)
Non-travel mileage credits redeemed  (122)(125)
Balance at September 30  $6,696
$6,542


The timing of mileagemile redemptions can vary widely; however, the majority of new miles arehave historically been redeemed within two years. The loyalty program deferred revenue classified as a current liability represents our current estimate of revenue expected to be recognized in the next 12 months based on projected redemptions, while the balance classified as a noncurrent liability represents our current estimate of revenue expected to be recognized beyond 12 months. As a result of the COVID-19 pandemic, a larger portion of mile redemptions is projected to occur beyond 12 months and is therefore reflected as a noncurrent liability as of March 31, 2020. We will continue to monitor redemptions as the situation evolves.

Revenue by Geographic Region

Operating revenue for the airline segment is recognized in a specific geographic region based on the origin, flight path and destination of each flight segment. The majority of the revenues of the refinery, consisting of fuel sales to the airline, have been eliminated in the Condensed Consolidated Financial Statements. The remaining operating revenue for the refinery segment is included in the domestic region. Our passenger and operating revenue by geographic region is summarized in the following tables:
Passenger Revenue
Three Months Ended March 31,
(in millions)20202019
Domestic$5,601  $6,741  
Atlantic818  1,074  
Latin America765  861  
Pacific385  578  
Total$7,569  $9,254  
 Passenger Revenue
 Three Months Ended September 30, Nine Months Ended September 30,
(in millions)20192018 20192018
Domestic$7,971
$7,395
 $22,755
$21,093
Atlantic2,060
1,996
 5,042
4,837
Latin America683
675
 2,298
2,228
Pacific696
730
 1,937
1,949
Total$11,410
$10,796
 $32,032
$30,107


Operating Revenue
Three Months Ended March 31,
(in millions)20202019
Domestic$6,267  $7,516  
Atlantic994  1,287  
Latin America863  969  
Pacific468  700  
Total$8,592  $10,472  
 Operating Revenue
 Three Months Ended September 30, Nine Months Ended September 30,
(in millions)20192018 20192018
Domestic$8,651
$8,125
 $24,925
$23,480
Atlantic2,336
2,244
 5,788
5,494
Latin America757
741
 2,559
2,449
Pacific816
843
 2,296
2,273
Total$12,560
$11,953
 $35,568
$33,696



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NOTE 3.4. FAIR VALUE MEASUREMENTS

Assets (Liabilities) Measured at Fair Value on a Recurring Basis
(in millions)March 31,
2020
Level 1Level 2
Cash equivalents$4,669  $4,669  $—  
Restricted cash equivalents494  494  —  
Long-term investments1,367  908  459  
Hedge derivatives, net
Fuel hedge contracts (5) 13  
Interest rate contracts25  —  25  
Foreign currency exchange contracts14  —  14  
(in millions)September 30,
2019
Level 1Level 2
Cash equivalents$1,489
$1,489
$
Restricted cash equivalents798
798

Long-term investments1,214
1,009
205
Hedge derivatives, net   
Fuel hedge contracts22
15
7
Interest rate contracts82

82
Foreign currency exchange contracts21

21
(in millions)December 31,
2018
Level 1Level 2
Cash equivalents$1,222
$1,222
$
Restricted cash equivalents1,183
1,183

Short-term investments  

U.S. government and agency securities50
45
5
Asset- and mortgage-backed securities36

36
Corporate obligations90

90
Other fixed income securities27

27
Long-term investments1,084
880
204
Hedge derivatives, net   
Fuel hedge contracts15
20
(5)
Interest rate contracts1

1
Foreign currency exchange contracts(3)
(3)

(in millions)December 31,
2019
Level 1Level 2
Cash equivalents$586  $586  $—  
Restricted cash equivalents847  847  —  
Long-term investments1,099  881  218  
Hedge derivatives, net
Fuel hedge contracts (1)  
Interest rate contracts61  —  61  
Foreign currency exchange contracts —   

Cash Equivalents and Restricted Cash Equivalents. Cash equivalents generally consist of money market funds. Restricted cash equivalents generally consist of money market funds, time deposits, commercial paper and negotiable certificates of deposit, which primarily relate to proceeds from debt issued to finance a portion of the construction costs for our new terminal facilities at New York's LaGuardia Airport. The fair value of these cash equivalents is based on a market approach using prices generated by market transactions involving identical or comparable assets.

Short-Term Investments. The fair values of our short-term investments were based on a market approach using industry standard valuation techniques that incorporated observable inputs such as quoted market prices, interest rates, benchmark curves, credit ratings of the security or other observable information and were recorded in prepaid expenses and other on the Consolidated Balance Sheet ("balance sheet").

Long-Term Investments. Our long-term investments that are measured at fair value primarily consist of equity investments, which are valued based on market prices or other observable transactions and inputs, and are recorded in other noncurrent assetsequity investments on our balance sheet. See Note 4,5, "Investments," for further information on our equity investments.


Hedge Derivatives. A portion of our derivative contracts are negotiated over-the-counter with counterparties without going through a public exchange. Accordingly, our fair value assessments give consideration to the risk of counterparty default (as well as our own credit risk). Such contracts are classified as Level 2 within the fair value hierarchy. The remainder of our hedge contracts are comprised of futures contracts, which are traded on a public exchange. These contracts are classified within Level 1 of the fair value hierarchy.

Fuel Hedge Contracts. Our fuel hedge portfolio consists of options, swaps and futures. Option and swap contracts are valued under income approaches using option pricing models and discounted cash flow models, respectively, based on data either readily observable in public markets, derived from public markets or provided by counterparties who regularly trade in public markets. Futures contracts and options on futures contracts are traded on a public exchange and valued based on quoted market prices.

Interest Rate Contracts. Our interest rate derivatives are swap contracts, which are valued based on data readily observable in public markets.

Foreign Currency Exchange Contracts. Our foreign currency derivatives consist of forward contracts and are valued based on data readily observable in public markets.


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Interest Rate Contracts. Our interest rate derivatives are swap contracts, which are valued based on data readily observable in public markets.

Foreign Currency Exchange Contracts. Our foreign currency derivatives consist of forward contracts and are valued based on data readily observable in public markets.


NOTE 4.5. INVESTMENTS

Long-Term Investments

We have developed strategic relationships with a number of airlines and airline services companies through equity investments and other forms of cooperation and support. Our equity investments reinforce our commitment to these relationships and provide us with the ability to participate in strategic relationships,decision-making, often through representation on the board of directors of the investee.

Fair Value Investments

We account for the following investments at fair value with adjustments to fair value recognized in gain/(loss) on investments within non-operating expense in our Condensed Consolidated Statements of Operations and Comprehensive (Loss) Income ("income statement"). We recorded losses of $112 million and gains of $100 million on our fair value investments during the three months ended March 31, 2020 and 2019, respectively. These results were driven by changes in stock prices and foreign currency fluctuations.

Ownership InterestCarrying Value
(in millions)March 31, 2020December 31, 2019March 31, 2020December 31, 2019
Hanjin-KAL15 %10 %$538  $205  
Air France-KLM%%211  418  
China Eastern%%159  258  
Wheels Up27 %— %234  —  
Other investments225  218  
Total fair value investments$1,367  $1,099  


Wheels Up. In January 2020, we combined Delta Private Jets, our wholly owned subsidiary which improveprovides private jet operations, with Wheels Up. Upon closing, we received a 27% equity stake in Wheels Up which we have elected to record using the fair value option as this is expected to better reflect the economics of our coordinationownership interest. This transaction resulted in a gain of $240 million which was recorded within miscellaneous, net in our income statement.

GOL. In the December 2019 quarter we sold our ownership stake of GOL Linhas Aéreas Inteligentes, the parent company of VRG Linhas Aéreas (operating as GOL), and are winding down our commercial agreements. Additionally, GOL has a $300 million five-year term loan facility with these companies and enablethird parties maturing in August 2020, which we have guaranteed. Based on market value at March 31, 2020, approximately 50% of our customersguaranty is secured by GOL's ownership interest in Smiles, GOL's publicly traded loyalty program. Because GOL remains in compliance with the terms of its loan facility, we have not recorded a liability for the term loan on our balance sheet as of March 31, 2020. However, as the COVID-19 pandemic continues to seamlessly connectimpact the global economy, there is an increased risk related to more destinations while enjoying a consistent, high-quality travel experience.GOL's ability to repay this term loan, which may require our performance under this guarantee. Therefore, we have recorded an immaterial reserve in other accrued liabilities related to the decline in value of our security interest in GOL's Smiles shares.

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Equity Method Investments

We account for ourthe investments in Aeroméxico, Virgin Atlantic and AirCo Aviation Services, LLC ("AirCo"),the parent company of DAL Global Services, LLC ("DGS"),listed below under the equity method of accounting.

Ownership InterestCarrying Value
(in millions)March 31, 2020December 31, 2019March 31, 2020December 31, 2019
LATAM20 %— %$1,088  $—  
Grupo Aeroméxico (1)
51 %51 %770  833  
Virgin Atlantic (2)
49 %49 %207  375  
AirCo49 %49 %141  142  

(1)Grupo Aeroméxico's corporate bylaws (as authorized by the Mexican Foreign Investment Commission) limit our voting interest to a maximum of 49%. Therefore, we account for our investment under the equity method. Due to Grupo Aeroméxico's share repurchase program, our equity stake in Grupo Aeroméxico has increased to a non-controlling 51% interest.
(2)We have a non-controlling equity stake in Virgin Atlantic Limited, the parent company of Virgin Atlantic Airways, and similar non-controlling interests in certain affiliated Virgin Atlantic companies.

LATAM. In January 2020, we acquired 20% of the shares of LATAM Airlines Group S.A. ("LATAM") for $1.9 billion, or $16 per share, through a tender offer as part of our plan to enter into a strategic alliance with LATAM. In addition, to support the establishment of the strategic alliance, we agreed to make transition payments to LATAM totaling $350 million, $200 million of which was disbursed in 2019. As part of our planned strategic alliance with LATAM, we have also agreed to acquire 4 A350 aircraft from LATAM and have assumed 10 of LATAM's A350 purchase commitments with Airbus for deliveries through 2025. The total consideration of $2.3 billion, including the tender offer and the transition payments, has been allocated based on their relative fair values to the shares ($1.1 billion) and to the alliance-related indefinite-lived intangible asset ($1.2 billion). We expect to record the aircraft at cost upon delivery.

Based on our 20% ownership interest and planned strategic alliance, we determined that we have significant influence over LATAM and will accordingly record this investment under the equity method of accounting. At acquisition, our investment was recorded at $1.1 billion based on the allocated value to our 20% equity stake in LATAM on January 3, 2020. Due to the timing of information available from LATAM, we will record our portion of LATAM's financial results on a one quarter lag, beginning in the June 2020 quarter.

Our portion of Grupo Aeroméxico's and Virgin Atlantic's financial results are recorded in miscellaneous, net in our Condensed Consolidated Statements of Operations and Comprehensive Income ("income statement")statement under non-operating expense, and our share of AirCo's financial results is recorded in contracted services in our income statement as this entity is integral to the operations of our business.

If an equity method investment experiences a loss in fair value that is determined to be other than temporary, we will reduce our basis in the investment to fair value and record the loss in unrealized gain/(loss)non-operating expense. Given the recent and unprecedented impact of the COVID-19 pandemic on investments.the airline industry, we evaluated whether our equity method investments in LATAM, Grupo Aeroméxico, Virgin Atlantic and AirCo were other than temporarily impaired. Based on discussions with each investee's management and review of their respective liquidity and financial projections, we do not believe these investments are other than temporarily impaired as we have the intent and ability to retain these investments for a period of time sufficient to allow for anticipated recovery in value. However, we will continue to monitor the continuing effects of the pandemic, self-help measures each investee executes and potential assistance provided by their respective governments.

Aeroméxico. Our non-controlling investment in Grupo Aeroméxico, the parent company of Aeroméxico, is accounted for under the equity method. Grupo Aeroméxico's corporate bylaws (as authorized by the Mexican Foreign Investment Commission) limit our voting interest to 49%. However, due to Aeroméxico's share repurchase program, our equity stake in Grupo Aeroméxico has increased to 51%. The investment is recorded at $843 million as of September 30, 2019.

Virgin Atlantic. We have a non-controlling 49% equity stake inEffective January 2020, we combined our separate transatlantic joint venture agreements with Air France-KLM and Virgin Atlantic Limited, the parent company of Virgin Atlantic Airways, and similar non-controlling interests in certain affiliated Virgin Atlantic companies. Our investment in these Virgin Atlantic companies is recorded at $393 million as of September 30, 2019.

AirCo. We have a non-controlling 49% equity stake in AirCo which is recorded at $123 million as of September 30, 2019. AirCo is a subsidiary of Argenbright Holdings, LLC that provides aviation-related services, ground support equipment maintenance and security.

In the September 2019 quarter we announced our plan to enter into a strategic alliancesingle 3-party transatlantic joint venture. Under the new agreement, certain measurement thresholds were reset from the previous joint venture with LATAM Airlines Group S.A. ("LATAM"). Subject to regulatory approval, specifically requirements underVirgin Atlantic, reducing the Hart-Scott-Rodino Antitrust Improvement Act,value Delta would have received over the original term. To compensate Delta for this reduced value, we plan to commenceentered into a tender offer for the acquisition of up to 20% of the common shares of LATAM at a price per share of $16, to be fundedtransition agreement with newly issued debtVirgin Atlantic and, available cash. In addition, to support the establishment of the strategic alliance, we will invest $350 million, $150 million of which was disbursed in the September 2019 quarter.


Fair Value Investments

We account for the following investments at fair value with adjustments to fair value recognized in unrealized gain/(loss) on investments within non-operating expense in our income statement. We recorded losses of $35 million and $17 million on our fair value investments during the three and nine months ended September 30, 2019, respectively. These results were driven by changes in stock prices and foreign currency fluctuations.

Air France-KLM. We own 9% of the outstanding shares of Air France-KLM, which are recorded at $393 million as of September 30, 2019.

GOL. We own 9% of the outstanding capital stock of GOL Linhas Aéreas Inteligentes, the parent company of VRG Linhas Aéreas (operating as GOL), through ownership of its preferred shares. Our ownership stake is recorded at $256 million as of September 30, 2019.

Additionally, GOL has a $300 million five-year term loan facility with third parties maturing in 2020, which we have guaranteed. Our guaranty is secured by GOL's ownership interest in Smiles, GOL's publicly traded loyalty program. Because GOL remains in compliance with the terms of its loan facility, we have not recorded a liability on our balance sheet as of September 30, 2019.

March 31, 2020, have recognized a receivable of approximately $200 million, which is recorded in other noncurrent assets, and corresponding deferred revenue, which is recorded in other noncurrent liabilities.
We plan to sell our GOL ownership stake and wind down our commercial agreements with GOL to facilitate the formation of our strategic alliance with LATAM.


China Eastern. We own a 3% equity interest in China Eastern, which is recorded at $226 million as of September 30, 2019.

Korean. We have acquired 10% of the outstanding shares of Hanjin-KAL, the largest shareholder of Korean Air, during 2019. This investment is recorded at $134 million as of September 30, 2019.

Alclear Holdings, LLC ("CLEAR"). We own a 7% equity interest in CLEAR.

Republic Airways. We own a 17% equity interest in Republic Airways Holdings Inc.


NOTE 5.6. DERIVATIVES AND RISK MANAGEMENT

Changes in fuel prices, interest rates and foreign currency exchange rates impact our results of operations. In an effort to manage our exposure to these risks, we enter into derivative contracts and adjust our derivative portfolio as market conditions change. We recognize derivative contracts at fair value on our balance sheet.

Cash flows associated with purchasing and settling hedge contracts generally are classified as operating cash flows.

Fuel Price Risk

Our derivative contracts to hedge the financial risk from changing fuel prices are primarily related to Monroe’s refining margins.inventory.

Interest Rate Risk

Our exposure to market risk from adverse changes in interest rates is primarily associated with our long-term debt obligations. Market risk associated with our fixed and variable rate long-term debt relates to the potential reduction in fair value and negative impact to future earnings, respectively, from an increase in interest rates.

In March 2020, we unwound a majority of our interest rate swap contracts. The unwind of these contracts generated approximately $100 million of cash in the quarter. These gains will be reflected in our income statement over the remaining term of the related debt agreements.

Foreign Currency Exchange Risk

We are subject to foreign currency exchange rate risk because we have revenue, expense and expenseequity investments denominated in foreign currencies. To manage exchange rate risk, we execute both our international revenue and expense transactions in the same foreign currency to the extent practicable. From time to time, we may also enter into foreign currency option and forward contracts. 


Hedge Position as of September 30, 2019March 31, 2020
(in millions)VolumeFinal Maturity DatePrepaid Expenses and OtherOther Noncurrent AssetsOther Accrued LiabilitiesOther Noncurrent LiabilitiesHedge Derivatives, net
Designated as hedges
Interest rate contracts (fair value hedges)150U.S. dollars  April 2028$ $23  $—  $—  $25  
Not designated as hedges
Foreign currency exchange contracts238Euros  December 202011  —  —  —  11  
Foreign currency exchange contracts177,045South Korean won  April 2023  —  —   
Fuel hedge contracts219gallons - crude oil and refined products  April 202198  —  (90) —   
Total derivative contracts  $112  $25  $(90) $—  $47  

16

(in millions)Volume Final Maturity DatePrepaid Expenses and OtherOther Noncurrent AssetsOther Accrued LiabilitiesOther Noncurrent LiabilitiesHedge Derivatives, net
Designated as hedges        
Interest rate contracts (fair value hedges)1,872
U.S. dollarsApril 2028$7
$75
$
$
$82
Not designated as hedges        
Foreign currency exchange contracts397
EurosDecember 20209
12


21
Fuel hedge contracts14
gallons - crude oil and refined productsJuly 202047

(25)
22
Total derivative contracts  $63
$87
$(25)$
$125


Hedge Position as of December 31, 20182019
(in millions)VolumeFinal Maturity DatePrepaid Expenses and OtherOther Noncurrent AssetsOther Accrued LiabilitiesOther Noncurrent LiabilitiesHedge Derivatives, net
Designated as hedges
Interest rate contracts (fair value hedges)1,872U.S. dollars  April 2028$12  $53  $(4) $—  $61  
Not designated as hedges
Foreign currency exchange contracts397Euros  December 2020 —  —  —   
Foreign currency exchange contracts177,045South Korean won  April 2023 —  —  (4) (3) 
Fuel hedge contracts243gallons - crude oil and refined products  July 202016  —  (15) —   
Total derivative contracts  $38  $53  $(19) $(4) $68  
(in millions)Volume Final Maturity DatePrepaid Expenses and OtherOther Noncurrent AssetsOther Accrued LiabilitiesOther Noncurrent LiabilitiesHedge Derivatives, net
Designated as hedges        
Interest rate contracts (fair value hedges)1,893
U.S. dollarsApril 2028$
$8
$(7)$
$1
Foreign currency exchange contracts6,934
Japanese yenNovember 20191



1
Not designated as hedges        
Foreign currency exchange contracts397
EurosDecember 202013


(17)(4)
Fuel hedge contracts219
gallons - crude oil and refined productsDecember 201930

(15)
15
Total derivative contracts  $44
$8
$(22)$(17)$13


Balance Sheet Location of Hedged Item in Fair Value Hedges
Carrying Amount of Hedge Instruments
Cumulative Amount of Fair Value Hedge Adjustments1
(in millions)March 31, 2020December 31, 2019March 31, 2020December 31, 2019
Current maturities of debt and finance leases$22  $(19) $22  $ 
Debt and finance leases$(47) $(1,783) $102  $53  
 Carrying Amount of Hedge Instruments Cumulative Amount of Fair Value Hedge Adjustments
(in millions)September 30, 2019December 31, 2018 September 30, 2019December 31, 2018
Current maturities of long-term debt and finance leases$(20)$(11) $7
$7
Long-term debt and finance leases$(1,759)$(1,870) $75
$(8)
(1)As of March 31, 2020, these amounts include the cumulative amount of fair value hedging adjustments remaining for which hedge accounting has been discontinued of approximately $100 million.


Offsetting Assets and Liabilities

We have master netting arrangements with our counterparties giving us the right to offset hedge assets and liabilities. However, we have elected not to offset the fair value positions recorded on our balance sheets.sheet. The following table shows the net fair value of our counterparty positions by counterparty had we elected to offset.
(in millions)Prepaid Expenses and OtherOther Noncurrent AssetsOther Accrued LiabilitiesOther Noncurrent LiabilitiesHedge Derivatives, net
September 30, 2019     
Net derivative contracts$38
$87
$
$
$125
December 31, 2018     
Net derivative contracts$35
$
$(13)$(9)$13


Designated Hedge Gains (Losses)

Gains (losses) related to our foreign currency exchange contracts designated as hedges are as follows:
 Gain (Loss) Reclassified from AOCI to Earnings Gain (Loss) Recognized in Other Comprehensive Income
(in millions)20192018 20192018
Three Months Ended September 30,     
Foreign currency exchange contracts (1)
$
$(1) $
$4
Nine Months Ended September 30,     
Foreign currency exchange contracts (1)
$
$(4) $
$4


(1)
Earnings on our designated foreign currency exchange contracts are recorded in passenger revenue in the income statement.


(in millions)Prepaid Expenses and OtherOther Noncurrent AssetsOther Accrued LiabilitiesOther Noncurrent LiabilitiesHedge Derivatives, net
March 31, 2020
Net derivative contracts$22  $25  $—  $—  $47  
December 31, 2019
Net derivative contracts$24  $53  $(5) $(4) $68  
Not Designated Hedge Gains (Losses)

Gains (losses) related to our foreign currency exchange and fuel hedge contracts are as follows:
Location of Gain (Loss) Recognized in IncomeAmount of Gain (Loss) Recognized in Income
(in millions)20202019
Three Months Ended March 31,
Foreign currency exchange contractsGain/(loss) on investments, net$19  $11  
Fuel hedge contractsAircraft fuel and related taxes216  (54) 
Total$235  $(43) 
  Location of Gain (Loss) Recognized in Income Amount of Gain (Loss) Recognized in Income
(in millions)   20192018
Three Months Ended September 30,     
Foreign currency exchange contracts Unrealized gain/(loss) on investments, net $18
$(19)
Fuel hedge contracts Aircraft fuel and related taxes 31
7
Total   $49
$(12)
Nine Months Ended September 30,     
Foreign currency exchange contracts Unrealized gain/(loss) on investments, net $25
$(12)
Fuel hedge contracts Aircraft fuel and related taxes (5)(85)
Total   $20
$(97)


Credit Risk

To manage credit risk associated with our fuel price, interest rate and foreign currency hedging programs, we evaluate counterparties based on several criteria, including their credit ratings.



ratings, and limit our exposure to any one counterparty.
NOTE 6. DEBT



NOTE 7. DEBT

The following table summarizes our debt:
MaturityInterest Rate(s) Per Annum atMarch 31,December 31,
(in millions)DatesMarch 31, 202020202019
Unsecured notes2020to20292.60%to4.38%$4,550  $5,550  
2020 Secured Term Loan Facility(1)
20212.75%to2.96%2,700  —  
Financing arrangements secured by aircraft:
Certificates(2)
2020to20282.00%to8.02%2,611  1,669  
Notes(1)(2)
2020to20251.37%to6.03%1,243  1,193  
NYTDC Special Facilities Revenue Bonds, Series 2018(2)
2022to20364.00%to5.00%1,383  1,383  
Other financings(1)(2)(3)
2021to20301.99%to8.75%256  196  
2018 Unsecured Revolving Credit Facility(1)
2021to20232.45%2,650  —  
Other revolving credit facilities(1)
2020to20212.37%to3.21%292  —  
Total secured and unsecured debt15,685  9,991  
Unamortized premium and debt issue cost, net and other155  115  
Total debt15,840  10,106  
Less: current maturities(4,090) (2,054) 
Total long-term debt$11,750  $8,052  
(1)Certain financings are comprised of variable rate debt. All variable rates are equal to LIBOR (generally subject to a floor) or another index rate, in each case plus a specified margin.
 Maturity
Interest Rate(s)(1) Per Annum at
September 30,December 31,
(in millions)DatesSeptember 30, 201920192018
Unsecured notes2020to20282.60%to4.38%$4,050
$4,050
Financing arrangements secured by aircraft:        
Certificates(2)
2019to20273.20%to8.02%1,999
1,837
Notes(2)
2019to20252.62%to6.37%1,246
1,787
NYTDC Special Facilities Revenue Bonds, Series 2018(2)
2022to20364.00%to5.00%1,383
1,383
Other financings(2)(3)
2021to20303.02%to8.75%196
251
2018 Unsecured Revolving Credit Facility2021to2023undrawnvariable

Other revolving credit facilities2020to2021undrawnvariable

Total secured and unsecured debt      8,874
9,308
Unamortized premium and debt issue cost, net and other      151
60
Total debt      9,025
9,368
Less: current maturities      (1,953)(1,409)
Total long-term debt      $7,072
$7,959
(2)Due in installments.
(1)(3)Primarily includes unsecured bonds and debt secured by certain accounts receivable and real estate.
Certain aircraft and other financings are comprised of variable rate debt. All variable rates are equal to LIBOR (generally subject to a floor) or another index rate, in each case plus a specified margin.
(2)
Due in installments.
(3)
Primarily includes unsecured bonds and debt secured by certain accounts receivable and real estate.

2019 Unsecured
2020 Secured Term Loan

Facility

In February 2019,March 2020, we entered into a $1$2.7 billion 364-day secured term loan issuedfacility ("the facility"). Borrowings under the facility are secured by 2certain aircraft. The facility also contains an accordion feature under which the aggregate commitment can be increased to $4.0 billion upon our request, provided that the new lenders which was subsequently repaid byagree to the endexisting terms of the June 2019 quarter. We used the net proceeds of the termfacility. The facility contains covenants similar to our other existing borrowings. In April 2020, this loan was increased to accelerate planned 2019 repurchases under our share repurchase program.$3.0 billion.


2019-12020-1 EETC

We completed a $500 million$1.0 billion offering of Pass Through Certificates, Series 2019-12020-1 ("2019-12020-1 EETC") utilizing a pass through trust during 2019.March 2020. This amount is included in Certificates in the table above. The proceeds of this issuance were used to pay the unsecured notes that matured in the March 2020 quarter. The details of the 2019-12020-1 EETC, which is secured by 1433 aircraft, are shown in the table below:

(in millions)Total PrincipalFixed Interest RateIssuance DateFinal Maturity Date
2019-1 Class AA Certificates$425
3.204%March 2019April 2024
2019-1 Class A Certificates75
3.404%March 2019April 2024
Total$500
   

(in millions)Total PrincipalFixed Interest RateIssuance DateFinal Maturity Date
2020-1 Class AA Certificates$796  2.00%March 2020June 2028
2020-1 Class A Certificates204  2.50%March 2020June 2028
Total$1,000  

Availability Under Revolving Credit Facilities

The table below shows availability underDuring the March 2020 quarter, we drew $3.0 billion on our revolving credit facilities all of which wereand had $21 million undrawn as of September 30, 2019:March 31, 2020. The amounts drawn are included as outstanding debt in the table above.
(in millions) 
2018 Unsecured Revolving Credit Facility$2,650
Other revolving credit facilities456
Total availability under revolving credit facilities$3,106

18




Fair Value of Debt

Market risk associated with our fixed- and variable-rate long-term debt relates to the potential reduction in fair value and negative impact to future earnings, respectively, from an increase in interest rates. The fair value of debt, shown below, is principally based on reported market values, recently completed market transactions and estimates based on interest rates, maturities, credit risk and underlying collateral. Long-term debtDebt is primarily classified as Level 2 within the fair value hierarchy. 
(in millions)March 31,
2020
December 31,
2019
Net carrying amount$15,840  $10,106  
Fair value$14,800  $10,400  
(in millions)September 30,
2019
December 31,
2018
Total debt at par value$8,874
$9,308
Unamortized premium and debt issue cost, net and other151
60
Net carrying amount$9,025
$9,368
   
Fair value$9,300
$9,400

Covenants

We were in compliance with the covenants in our financingsfinancing agreements at September 30, 2019.March 31, 2020.


NOTE 7.8. EMPLOYEE BENEFIT PLANS

The following table shows the components of net periodic (benefit) cost:
Pension BenefitsOther Postretirement and Postemployment Benefits
(in millions)2020201920202019
Three Months Ended March 31,
Service cost$—  $—  $24  $21  
Interest cost175  208  28  34  
Expected return on plan assets(343) (297) (11) (12) 
Amortization of prior service credit—  —  (2) (2) 
Recognized net actuarial loss75  73  10   
Net periodic (benefit) cost$(93) $(16) $49  $50  
 Pension Benefits Other Postretirement and Postemployment Benefits
(in millions)20192018 20192018
Three Months Ended September 30,     
Service cost$
$
 $21
$21
Interest cost208
195
 34
32
Expected return on plan assets(297)(329) (12)(17)
Amortization of prior service credit

 (2)(7)
Recognized net actuarial loss73
66
 9
10
Settlements2

 

Net periodic (benefit) cost$(14)$(68) $50
$39
      
Nine Months Ended September 30,     
Service cost$
$
 $63
$64
Interest cost625
586
 102
95
Expected return on plan assets(890)(988) (36)(50)
Amortization of prior service credit

 (7)(20)
Recognized net actuarial loss219
199
 29
27
Settlements3
4
 

Net periodic (benefit) cost$(43)$(199) $151
$116


Service cost is recorded in salaries and related costs in theour income statement while all other components are recorded within miscellaneous, net under non-operating expense.


We have no minimum funding requirements for our defined benefit pension plans. Due to the impact of the COVID-19 pandemic on our liquidity, we no longer plan to make any voluntary contributions during 2020.


NOTE 8.9. COMMITMENTS AND CONTINGENCIES

Aircraft Purchase Commitments

We have committed to the future aircraft purchases reflected below. However, we are working with the OEMs to optimize the timing of our future aircraft deliveries. Our future aircraft purchase commitments which enable our fleet transformation, totaled $13.9approximately $14.7 billion at September 30, 2019:March 31, 2020:
(in millions)Total
Three months ending December 31, 2019$390
20202,900
20213,680
20223,330
20231,640
Thereafter1,940
Total$13,880

(in millions)Total
Nine months ending December 31, 2020$2,560  
20214,560  
20223,060  
20231,860  
20241,000  
Thereafter1,700  
Total$14,740  

19


Our future aircraft purchase commitments included the following aircraft at September 30, 2019:March 31, 2020:
Aircraft TypePurchase Commitments
A220-1002014 
A220-30050
A321-2003327 
A321-200neo100
A330-900neo(1)
3132 
A350-9001626 
CRJ-9008
Total258253 
(1)Includes 2 A330-900neo lease commitments with one in each of 2020 and 2021.


MD-90 Fleet Retirement

As part of our ongoing fleet transformation, during the June 2019 quarter we committed to accelerating the retirement of our MD-90 fleet. This fleet will now be retired by the end of 2022, which is approximately two years earlier than previously planned. The decision to permanently retire 35 aircraft resulted in accelerated depreciation of $93 million during the nine months ended September 30, 2019, which is recorded in depreciation and amortization in our income statement.

LATAM A350 Commitments

We have agreed to acquire 4 A350 aircraft from LATAM which are included in the table above. In addition, we plan to assumeand assumed 10 of LATAM's A350 purchase commitments from Airbus, with deliveries through 2025.2025, which are included as purchase commitments in the table above. See Note 4,5, "Investments," for further information on our planned strategic alliance with LATAM.

Legal Contingencies

We are involved in various legal proceedings related to employment practices, environmental issues, antitrust matters and other matters concerning our business. We record liabilities for losses from legal proceedings when we determine that it is probable that the outcome in a legal proceeding will be unfavorable and the amount of loss can be reasonably estimated. Although the outcome of the legal proceedings in which we are involved cannot be predicted with certainty, we believe that the resolution of current matters will not have a material adverse effect on our Condensed Consolidated Financial Statements.


Credit Card Processing Agreements

Our VISA/MasterCard and American Express credit card processing agreements provide that no cash reserve ("Reserve") is required, and no withholding of payment related to receivables collected will occur, except in certain circumstances, including when we do not maintain a required level of liquidity as outlined in the merchant processing agreements. In circumstances in which the credit card processor can establish a Reserve or withhold payments, the amount of the Reserve or payments that may be withheld would be equal to the potential liability of the credit card processor for tickets purchased with VISA/MasterCard or American Express credit cards, as applicable, that had not yet been used for travel. We did not have a Reserve or an amount withheld as of March 31, 2020 or December 31, 2019.

Other Contingencies

General Indemnifications

We are the lessee under many commercial real estate leases. It is common in these transactions for us, as the lessee, to agree to indemnify the lessor and the lessor's related parties for tort, environmental and other liabilities that arise out of or relate to our use or occupancy of the leased premises. This type of indemnity would typically make us responsible to indemnified parties for liabilities arising out of the conduct of, among others, contractors, licensees and invitees at, or in connection with, the use or occupancy of the leased premises. This indemnity often extends to related liabilities arising from the negligence of the indemnified parties but usually excludes any liabilities caused by either their sole or gross negligence or their willful misconduct.

Our aircraft and other equipment lease and financing agreements typically contain provisions requiring us, as the lessee or obligor, to indemnify the other parties to those agreements, including certain of those parties' related persons, against virtually any liabilities that might arise from the use or operation of the aircraft or other equipment.

20


We believe that our insurance would cover most of our exposure to liabilities and related indemnities associated with the commercial real estate leases and aircraft and other equipment lease and financing agreements described above. While our insurance does not typically cover environmental liabilities, we have insurance policies in place as required by applicable environmental laws.

Some of our aircraft and other financing transactions include provisions that require us to make payments to preserve an expected economic return to the lenders if that economic return is diminished due to specified changes in lawlaws or regulations. In some of these financing transactions, we also bear the risk of changes in tax laws that would subject payments to non-U.S. lenders to withholding taxes.

We cannot reasonably estimate our potential future payments under the indemnities and related provisions described above because we cannot predict (1) when and under what circumstances these provisions may be triggered and (2) the amount that would be payable if the provisions were triggered because the amounts would be based on facts and circumstances existing at such time.

Other

We have certain contracts for goods and services that require us to pay a penalty, acquire inventory specific to us or purchase contract-specific equipment, as defined by each respective contract, if we terminate the contract without cause prior to its expiration date. Because these obligations are contingent on our termination of the contract without cause prior to its expiration date, no obligation would exist unless such a termination occurs.



NOTE 9.10. ACCUMULATED OTHER COMPREHENSIVE LOSS

The following tables show the components of accumulated other comprehensive loss:
(in millions)
Pension and Other Benefit Liabilities(2)
OtherTotal
Balance at January 1, 2020 (net of tax effect of $1,549)$(8,095) $106  $(7,989) 
Changes in value (net of tax effect of $3)—  21  21  
Reclassifications into earnings (net of tax effect of $21)(1)
70  —  70  
Balance at March 31, 2020 (net of tax effect of $1,531)$(8,025) $127  $(7,898) 
(in millions)
Pension and Other Benefit Liabilities(3)
Derivative Contracts and OtherAvailable-for-Sale InvestmentsTotal
Balance at January 1, 2019 (net of tax effect of $1,492)$(7,925)$100
$
$(7,825)
Changes in value (net of tax effect of $2)(12)4

(8)
Reclassifications into earnings (net of tax effect of $57)(1)
189
(1)
188
Balance at September 30, 2019 (net of tax effect of $1,437)$(7,748)$103
$
$(7,645)

Balance at January 1, 2019 (net of tax effect of $1,492)$(7,925) $100  $(7,825) 
Changes in value (net of tax effect of $1)—  (2) (2) 
Reclassifications into earnings (net of tax effect of $19)(1)
60   61  
Balance at March 31, 2019 (net of tax effect of $1,474)$(7,865) $99  $(7,766) 
     
Balance at January 1, 2018 (net of tax effect of $1,400)$(7,812)$85
$106
$(7,621)
Changes in value (net of tax effect of $6)13
7

20
Reclassifications into retained earnings (net of tax effect of $61)(2)


(106)(106)
Reclassifications into earnings (net of tax effect of $51)(1)
164
8

172
Balance at September 30, 2018 (net of tax effect of $1,404)$(7,635)$100
$
$(7,535)


(1)(1)Amounts reclassified from AOCI for pension and other benefit liabilities and for derivative contracts designated as foreign currency cash flow hedges are recorded in miscellaneous, net in non-operating expense and in passenger revenue, respectively, in our income statement.
Amounts reclassified from AOCI for pension and other benefit liabilities and for derivative contracts designated as foreign currency cash flow hedges are recorded in miscellaneous, net in non-operating expense and in passenger revenue, respectively, in the income statement.
(2)
The reclassification into retained earnings relates to our investments in GOL, China Eastern and other previously designated available-for-sale investments, and the related conversion to accounting for changes in fair value of these investments from AOCI to the income statement.
(3)
Includes $688 million of deferred income tax expense primarily related to pension and other benefit obligations that will not be recognized in net income until these obligations are fully extinguished. We consider all income sources, including other comprehensive income, in determining the amount of tax benefit allocated to continuing operations.


(2)Includes $672 million of deferred income tax expense primarily related to pension and other benefit obligations that will not be recognized in net income until these obligations are fully extinguished. We consider all income sources, including other comprehensive income, in determining the amount of tax benefit allocated to continuing operations.
NOTE 10. SEGMENTS


NOTE 11. SEGMENTS

Refinery Operations

Our refinery segment operates for the benefit of the airline segment by providing jet fuel to the airline segment from its own production and through jet fuel obtained through agreements with third parties. The refinery's production consists of jet fuel, as well as non-jet fuel products. We use several counterparties to exchange the non-jet fuel products produced by the refinery for jet fuel consumed in our airline operations. The gross fair value of the products exchanged under these agreements during the three and nine months ended September 30,March 31, 2020 and 2019 was $1.1 billion$831 million and $3.0 billion, respectively, compared to $1.1 billion and $3.1 billion for the three and nine months ended September 30, 2018,$732 million, respectively.
Segment Reporting

Segment results are prepared based on our internal accounting methods described below, with reconciliations to consolidated amounts in accordance with GAAP. Our segments are not designed to measure operating income or loss directly related to the products and services included in each segment on a stand-alone basis.
(in millions)AirlineRefineryIntersegment Sales/OtherConsolidated
Three Months Ended March 31, 2020
Operating revenue:$8,592  $1,184  $8,592  
Sales to airline segment$(210) 
(1)
Exchanged products(831) 
(2)
Sales of refined products(143) 
(3)
Operating (loss) income(439) 29  —  (410) 
Interest expense (income), net80  (1) —  79  
Depreciation and amortization678  25  (25) 
(4)
678  
Total assets, end of period66,864  1,874  —  68,738  
Capital expenditures926  11  —  937  
Three Months Ended March 31, 2019
Operating revenue:$10,424  $1,283  $10,472  
Sales to airline segment$(271) 
(1)
Exchanged products(732) 
(2)
Sales of refined products(232) 
(3)
Operating income (loss)1,054  (34) —  1,020  
Interest expense (income), net92  (9) —  83  
Depreciation and amortization615  23  (23) 
(4)
615  
Total assets, end of period60,343  1,498  —  61,841  
Capital expenditures1,350  10  —  1,360  
(1)Represents transfers, valued on a market price basis, from the refinery to the airline segment for use in airline operations. We determine market price by reference to the market index for the primary delivery location, which is New York Harbor, for jet fuel from the refinery.
(in millions)AirlineRefinery Intersegment Sales/Other Consolidated
Three Months Ended September 30, 2019      
Operating revenue:$12,554
$1,505
   $12,560
Sales to airline segment   $(304)
(1) 
 
Exchanged products   (1,143)
(2) 
 
Sales of refined products   (52)
(3) 
 
Operating income2,022
49
 
 2,071
Interest expense, net70

 
 70
Depreciation and amortization606
25
 
 631
Total assets, end of period61,515
1,704
 
 63,219
Capital expenditures936
10
 
 946
       
Three Months Ended September 30, 2018      
Operating revenue:$11,845
$1,609
   $11,953
Sales to airline segment   $(328)
(1) 
 
Exchanged products   (1,110)
(2) 
 
Sales of refined products   (63)
(3) 
 
Operating income1,633
12
 
 1,645
Interest expense (income), net84
(11) 
 73
Depreciation and amortization557
16
 
 573
Total assets, end of period57,965
1,958
 
 59,923
Capital expenditures923
39
 
 962
(2)Represents value of products delivered under our exchange agreements, as discussed above, determined on a market price basis.
(1)(3)These sales were at or near cost; accordingly, the margin on these sales is de minimis.
Represents transfers, valued on a market price basis, from the refinery to the airline segment for use in airline operations. We determine market price by reference to the market index for the primary delivery location, which is New York Harbor, for jet fuel from the refinery.
(2)
Represents value of products delivered under our exchange agreements, as discussed above, determined on a market price basis.
(3)
These sales were at or near cost; accordingly, the margin on these sales is de minimis.


(4)Refinery segment operating results, including depreciation and amortization, are included within aircraft fuel and related taxes in our income statement.



22

(in millions)AirlineRefinery Intersegment Sales/Other Consolidated
Nine Months Ended September 30, 2019      
Operating revenue:$35,474
$4,289
   $35,568
Sales to airline segment   $(882)
(1) 
 
Exchanged products   (2,953)
(2) 
 
Sales of refined products   (360)
(3) 
 
Operating income5,167
52
 
 5,219
Interest expense (income), net247
(19) 
 228
Depreciation and amortization1,886
74
 
 1,960
Capital expenditures3,836
28
 
 3,864
       
Nine Months Ended September 30, 2018      
Operating revenue:$33,159
$4,767
   $33,696
Sales to airline segment   $(866)
(1) 
 
Exchanged products   (3,081)
(2) 
 
Sales of refined products   (283)
(3) 
 
Operating income4,072
101
 
 4,173
Interest expense (income), net267
(23) 
 244
Depreciation and amortization1,711
48
 
 1,759
Capital expenditures3,738
67
 
 3,805
(1)

Represents transfers, valued on a market price basis, from the refinery to the airline segment for use in airline operations. We determine market price by reference to the market index for the primary delivery location, which is New York Harbor, for jet fuel from the refinery.
(2)
Represents value of products delivered under our exchange agreements, as discussed above, determined on a market price basis.
(3)
These sales were at or near cost; accordingly, the margin on these sales is de minimis.


NOTE 11. 12. (LOSS)/EARNINGS PER SHARE

We calculate basic (loss)/earnings per share and diluted (loss) per share by dividingdividing net (loss)/income by the weighted average number of common shares outstanding, excluding restricted shares. We calculate diluted earnings per share by dividing net income by the weighted average number of common shares outstanding plus the dilutive effect of outstanding share-based awards, including stock options and restricted stock awards. Antidilutive common stock equivalents excluded from the diluted (loss)/earnings per share calculation are not material. The following table shows the computation of basic and diluted (loss)/earnings per share:
Three Months Ended March 31,
(in millions, except per share data)20202019
Net (loss)/income$(534) $730  
Basic weighted average shares outstanding637  665  
Dilutive effect of share-based awards—   
Diluted weighted average shares outstanding637  667  
Basic (loss)/earnings per share$(0.84) $1.10  
Diluted (loss)/earnings per share$(0.84) $1.09  
 Three Months Ended September 30, Nine Months Ended September 30,
(in millions, except per share data)20192018 20192018
Net income$1,495
$1,322
 $3,669
$2,916
      
Basic weighted average shares outstanding646
686
 654
695
Dilutive effect of share-based awards2
2
 2
2
Diluted weighted average shares outstanding648
688
 656
697
      
Basic earnings per share$2.32
$1.93
 $5.61
$4.20
Diluted earnings per share$2.31
$1.92
 $5.59
$4.18

23


ITEM 2. MANAGEMENT'S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF OPERATIONS

Impact of the COVID-19 Pandemic

The unprecedented and rapid spread of COVID-19 and the related travel restrictions and social distancing measures implemented throughout the world have significantly reduced demand for air travel. After initially impacting our service to China beginning in January, the spread of the virus and the resulting global pandemic next affected the majority of our international network and ultimately our domestic network. Beginning in March, large public events were cancelled, governmental authorities began imposing restrictions on non-essential activities, businesses suspended travel and popular leisure destinations temporarily closed to visitors. Certain countries that are key markets for our business have imposed bans on international travelers for specified periods or indefinitely.

As a result, demand for travel declined at an accelerated pace, which has had an unprecedented and materially adverse impact on our revenues and financial position. The length and severity of the reduction in demand due to the pandemic is uncertain; accordingly, we expect the adverse impact to grow in the June 2020 quarter. While we are planning for a modest demand recovery beginning in the September 20192020 quarter, the exact timing and pace of the recovery is uncertain given the significant impact of the pandemic on the overall U.S. and global economy. Our forecasted expense management and liquidity measures may be modified as we clarify the demand recovery timing.

In response to these developments, we have implemented measures to focus on the safety of our customers and employees, while at the same time seeking to mitigate the impact on our financial position and operations. These measures include, but are not limited to, the following:

Taking Care of our Customers and Employees. The safety of our customers and employees continues to be our primary focus. As the COVID-19 pandemic has developed, we have taken numerous steps to help customers and employees practice social distancing on the ground and in the air in keeping with current health-expert recommendations:
Adopting new cleaning procedures on all flights, including disinfectant electrostatic spraying on all aircraft overnight and sanitizing high-touch areas like tray tables, entertainment screens, armrests and seat-back pockets before boarding.
Taking steps to help employees and customers practice social distancing, including blocking middle seats, pausing automatic upgrades, modifying our boarding process and moving to essential meal service only.
Extending 2020 Medallion Status an additional year, rolling Medallion Qualification Miles into 2021 and extending Delta SkyMiles American Express Card benefits and Delta Sky Club memberships.
Giving customers flexibility to plan, re-book and travel including extending expiration on travel credits through September 2022.
Offering pay protection to employees who have tested positive for COVID-19, must quarantine due to exposure or travel-related requirements or have self-identified as being at high-risk for illness from COVID-19 according to the Centers for Disease Control and Prevention ("CDC") guidelines and do not have the ability to telecommute.
Implementing significant workforce social distancing and protection measures, including reworking call center spaces to provide appropriate social distancing, increasing cleaning of our facilities using methods and products similar to what we are using on our aircraft and having virtually all employees who can telecommute do so.

Capacity Reductions. Following a strong start to 2020 in January and February, we experienced a precipitous decrease in demand in March as COVID-19 spread throughout the world. To align capacity with expected demand, beginning in the second half of March, we have significantly reduced our system capacity to a level that maintains essential services. For the June 2020 quarter, system capacity is expected to be down approximately 85 percent compared to the June 2019 quarter, with international capacity to be reduced by approximately 90 percent and domestic flying to be reduced by approximately 80 percent. As a result of reduced demand expectations and lower capacity, we are temporarily parking approximately 50 percent of our fleet.
24


Expense Management. With the reduction in revenue, we have, and will continue to implement cost saving initiatives, including:
Reducing capacity as described above to align with expected demand, which has resulted in temporarily parking approximately 400 aircraft as of March 31, 2020, with the expectation to have over 650 aircraft parked by the end of the June quarter. As a result, we have made the decision to accelerate the retirement of our MD-88 fleet from December 2020 to the end of July 2020.
Consolidating our footprint at our airport facilities, including temporarily closing most Delta Sky Clubs.
Reducing employee-related costs, including:
Voluntary unpaid leaves of 30 days to 12 months offered to most employees. Approximately 35,000 employees have volunteered to take leaves beginning in the June 2020 quarter.
Salary reductions of 50% for our officers and 25% for our director level employees.
A 25% reduction in work hours for all other management and most front-line employee work groups.
Instituting a company-wide hiring freeze.
Delaying non-essential maintenance projects and reducing or suspending other discretionary spending.

Balance Sheet, Cash Flow and Liquidity. We have taken the following actions to increase liquidity and strengthen our financial position. As a result of these actions, our cash and cash equivalents balance as of March 31, 2020 was $6.0 billion.
Reducing planned capital expenditures by approximately $3.5 billion, including working with original equipment manufacturers ("OEM") to optimize the timing of our future aircraft deliveries, delaying aircraft modifications and postponing certain information technology initiatives and replacement of ground equipment.
Drawing $3.0 billion from our previously undrawn revolving credit facilities.
Entering into a $2.7 billion secured term loan facility during the March 2020 quarter with an accordion feature that allowed us to increase the facility to $3.0 billion during April 2020.
Entering into $150 million of loans secured by certain of our widebody aircraft. In addition, during April 2020, we have entered into an additional $1.2 billion of sale-leaseback transactions for certain aircraft and are pursuing other financing initiatives.
Suspending future share repurchases and dividends.
Delaying $500 million of planned voluntary pension funding.

We continue to evaluate future financing opportunities by leveraging our unencumbered assets which, as of March 31, 2020, have a value of at least $15 billion, and utilizing funding from the CARES Act, discussed below. In response to the impact that the demand environment has had on our financial condition, our credit rating has been downgraded by Standard & Poor's to BB in late March 2020 and by Fitch to BB+ in early April 2020.

Our primary credit facility has various financial and other covenants that require us to maintain a minimum fixed charge coverage ratio and a minimum asset coverage ratio. In the event that we are unable to maintain compliance with such covenants, we expect to obtain an amendment or waiver from our lenders, refinance the indebtedness subject to covenants or take other mitigating actions prior to a potential breach.

On March 27, 2020, President Trump signed the Coronavirus Aid, Relief, and Economic Security Act ("CARES Act") into law. The CARES Act is a relief package intended to assist many aspects of the American economy, including providing the airline industry with up to $25 billion in grants to be used for employee wages, salaries and benefits.

In April 2020, we were granted $5.4 billion in emergency relief through the payroll support program of the CARES Act to be paid in installments through July 2020. The relief payments are conditioned on our agreement to refrain from conducting involuntary employee layoffs or furloughs through September 30, 2020. Other conditions include prohibitions on share repurchases and dividends through September 30, 2021, continuing essential air service as directed by the U.S. Department of Transportation and certain limitations on executive compensation. The relief payments include $3.8 billion in grants and $1.6 billion in an unsecured 10-year low interest loan. The loan includes annual interest rates of 1.00% for the first five years (through April 2025) and the Secured Overnight Financing Rate ("SOFR") plus 2.00% in the final five years. In return, we have agreed to issue to the U.S. Department of the Treasury over 6.5 million warrants to acquire Delta common stock. These warrants include an exercise price of $24.39 per share and have a five-year term.

On April 20, 2020, we received the first installment of $2.7 billion under the payroll support program.

The CARES Act provides for up to $25 billion in secured loans to the airline industry. We expect to be eligible for approximately $4.6 billion under the loan program and are currently evaluating our level of participation.

25


Finally, the CARES Act also provides for deferred payment of the employer portion of social security taxes through the end of 2020, with 50% of the deferred amount due December 31, 2021 and the remaining 50% due December 31, 2022. This is expected to provide us with approximately $200 million of additional liquidity during the current year.


March 2020 Quarter Financial HighlightsOverview

Our pre-tax incomeloss for the September 2019March 2020 quarter was $1.9 billion,$607 million, representing a $259 million increase$1.6 billion decrease compared to the corresponding prior year quarter primarily resulting from a 5.1% increase18.0% decrease in revenue. Pre-tax income,loss, adjusted (a non-GAAP financial measure) was $2.0$422 million, a decrease of $1.3 billion an increase of $361 million compared to the corresponding prior year period.

Revenue. Compared to the September 2018March 2019 quarter, our operating revenue increased $607 million,decreased $1.9 billion, or 5.1%18.0%, primarilydue to reduced demand resulting from growththe COVID-19 pandemic, including a rapid decrease in all componentsdemand during the last three weeks of passenger revenue, with premium product ticket revenue driving more than half of the improvement, and strong growth in both loyalty and maintenance, repair and overhaul ("MRO") revenue.March 2020. The improvementdecrease in operating revenue on 3.9% higher capacity generated a 1.1% increase13.1% decrease in total revenue per available seat mile ("TRASM") and a 2.5% increase12.3% decrease in TRASM, adjusted (a non-GAAP financial measure) compared to the September 2018March 2019 quarter.

Operating Expense. Total operating expense increased $181decreased $450 million, or 1.8%4.8%, primarily resulting from higher employee costs.lower fuel costs, volume-related expenses and profit sharing. Our consolidated operating cost per available seat mile ("CASM") decreased 2.1%increased 1.0% to 13.8515.30 cents compared to the September 2018March 2019 quarter, primarily due to the 5.7% reduction in capacity, which was mitigated by lower fuel costs and higher capacity.costs. Non-fuel unit costs ("CASM-Ex" a non-GAAP financial measure) increased 2.4%9.5% to 9.8412.58 cents compared to the September 2018March 2019 quarter, due to employee wage increases record passenger volumes and the effects of weather-related operational disruptions.the 5.7% reduction in capacity.

Non-Operating Results. Total non-operating expense was $124$197 million in the SeptemberMarch 2020 quarter, $123 million higher than the March 2019 quarter compared to income of $43 million in the September 2018 quarter, primarily due to unrealized losses on our equity investments.investments compared to minimal gains in the prior year.

Free Cash Flow. Strong earningsDue to the sudden onset of the COVID-19 pandemic, losses during the quarter resulted in $2.2 billion$358 million of operating cash flow, enabling $945flow. During the quarter, we incurred $3.0 billion of investing cash outflows, primarily related to our $1.9 billion investment in LATAM Airlines Group S.A. ("LATAM") and $937 million of capital investments. The $937 million of capital investments including $549 millionprimarily occurred before the negative effects of aircraft purchases and cabin enhancements.the COVID-19 pandemic materialized. As discussed above, we have suspended, or are planning to significantly reduce, capital investments for the remainder of the year by limiting capital expenditures to only those critical to our operation. These results generated $1.4 billion$161 million of negative free cash flow (a non-GAAP financial measure) compared to $655$751 million of free cash flow in the September 2018March 2019 quarter. Despite this negative free cash flow, we ended the March 2020 quarter with $6.0 billion ofliquidity due to debt issuances, borrowings and other liquidity initiatives.

The above non-GAAP financial measures for pre-tax income,loss, adjusted, TRASM, adjusted, CASM-Ex and free cash flow, are defined and reconciled in "Supplemental Information" below.

26



Results of Operations - Three Months EndedSeptember 30, 2019 March 31, 2020 and 2019
2018

Operating Revenue
Three Months Ended March 31,Increase (Decrease)% Increase (Decrease)
(in millions)(1)
20202019
Ticket - Main cabin$3,798  $4,721  $(923) (19.6)%
Ticket - Business cabin and premium products2,713  3,267  (554) (17.0)%
Loyalty travel awards543  692  (149) (21.5)%
Travel-related services515  574  (59) (10.3)%
Total passenger revenue$7,569  $9,254  $(1,685) (18.2)%
Cargo152  192  (40) (20.8)%
Other871  1,026  (155) (15.1)%
Total operating revenue$8,592  $10,472  $(1,880) (18.0)%
TRASM (cents)14.59 ¢16.78 ¢(2.19)¢(13.1)%
Third-party refinery sales(2)
—  (0.08) 0.08  NM  
Delta Private Jets adjustment(2)
—  (0.07) 0.07  NM  
TRASM, adjusted14.59 ¢16.63 ¢(2.04)¢(12.3)%
(1)This reconciliation may not calculate exactly due to rounding.
(2)For additional information on adjustments to TRASM, see "Supplemental Information" below.

Operating Revenue
 Three Months Ended September 30,Increase (Decrease)% Increase (Decrease)
(in millions)(1)
20192018
Ticket - Main cabin$6,021
$5,873
$148
2.5 %
Ticket - Business cabin and premium products4,008
3,680
328
8.9 %
Loyalty travel awards732
678
54
8.0 %
Travel-related services649
565
84
14.9 %
Total passenger revenue$11,410
$10,796
$614
5.7 %
Cargo189
226
(37)(16.5)%
Other961
931
30
3.2 %
Total operating revenue$12,560
$11,953
$607
5.1 %
     
TRASM (cents)
16.58¢
16.40¢
0.18¢1.1 %
Third-party refinery sales(2)
(0.01)(0.15)0.14
NM
DGS sale adjustment(2)

(0.09)0.09
NM
TRASM, adjusted
16.57¢
16.17¢
0.41¢2.5 %
(1)
The reconciliation above may not calculate exactly due to rounding.
(2)
For additional information on adjustments to TRASM, see "Supplemental Information" below.

Ticket and Loyalty Travel Awards Revenue

Ticket, including both main
Compared to the March 2019 quarter, our operating revenue decreased $1.9 billion, or 18.0%, due to reduced demand resulting from the COVID-19 pandemic, primarily in the second half of March. The decrease in operating revenue generated a 13.1% decrease in TRASM and business cabin and premium products, and loyalty travel awards revenue increased $476 million and $54 million, respectively,a 12.3% decrease in TRASM, adjusted compared to the September 2018March 2019 quarter. Business cabin and premium products ticket revenue includes revenues from fare products other than main cabin, including Delta One, Delta Premium Select, First Class and Comfort+. The growth in ticket revenue was enabled by both business and leisure demand strength. We continue to take delivery of new aircraft that include more premium seats, while also generating higher load factor for premium products.

Passenger Revenue by Geographic Region
Increase (Decrease)
vs. Three Months Ended March 31, 2019
(in millions)Three Months Ended March 31, 2020Passenger Revenue
RPMs (Traffic)
ASMs (Capacity)
Passenger Mile YieldPRASMLoad Factor
Domestic$5,601  (16.9)%(14.1)%(1.1)%(3.2)%(16.0)%(10.9) pts  
Atlantic818  (23.8)%(19.4)%(12.1)%(5.5)%(13.3)%(6.5) pts  
Latin America765  (11.2)%(12.4)%(5.9)%1.5 %(5.6)%(6.0) pts  
Pacific385  (33.3)%(34.0)%(26.5)%1.0 %(9.3)%(8.7) pts  
Total$7,569  (18.2)%(16.6)%(5.7)%(2.0)%(13.3)%(9.6) pts  
  
Increase (Decrease)
vs. Three Months Ended September 30, 2018
(in millions)Three Months Ended September 30, 2019Passenger Revenue
RPMs (Traffic)
ASMs (Capacity)
Passenger Mile YieldPRASMLoad Factor
Domestic$7,971
7.8 %7.0 %4.5 %0.7 %3.2 %2.1
pts
Atlantic2,060
3.2 %5.4 %4.9 %(2.0)%(1.6)%0.5
pts
Latin America683
1.2 %(1.9)%(2.3)%3.2 %3.6 %0.3
pts
Pacific696
(4.6)%2.7 %3.3 %(7.2)%(7.6)%(0.4)pts
Total$11,410
5.7 %5.6 %3.9 %0.1 %1.7 %1.4
pts



Passenger revenue increased $614 million,decreased $1.7 billion, or 5.7%18.2%, compared to the September 2018March 2019 quarter. Passenger revenue per available seat mile ("PRASM") increased 1.7%decreased 13.3%, and passenger mile yield increased 0.1%decreased 2.0% on 3.9% higher5.7% lower capacity. Load factor increased 1.4decreased 9.6 points from the prior year to 88.3%73.1%.

Domestic

Prior to the effects of the COVID-19 pandemic, domestic revenue results were strong with January and February revenue nearly 10% higher than the prior year period. However, due to the decrease in customer demand beginning in March, unit revenue increased 3.2%, resulting fromfor the March 2020 quarter decreased 16.0% with capacity down 1.1%(with March month capacity down 18.1%) compared to the prior year period. We expect this significantly lower demand environment to continue in the June 2020 quarter and possibly beyond, and are planning for our commercial initiatives, including our premium products, as well as high load factors driven by a combination of strong demand and limited industry capacity growth.to be approximately 80 percent lower in the June 2020 quarter than the June 2019 quarter.



27


International

Passenger revenue related to our international regions increased 1.1%decreased 21.7% year-over-year on capacity increases in the Atlantic and Pacific regions and yield growth in Latin America. This growth in passenger revenue was achieved despite the negative impact of foreign currency fluctuations.


Atlantic unit revenue decreased due to foreign currency fluctuations between the U.S. dollar and the Euro and British pound, the uncertain economic outlook in Europe and increased industry capacity. These conditions were partially offset by growth in premium productdecreased demand and strong U.S. point of sale.

Unit revenue increased in Latin America for the fourth consecutive quarter as a result of yield growth, mainlythe COVID-19 pandemic. The reductions in Brazil on reduced industry capacity from the U.S. and in Mexico beach markets. Unit revenue and yield increasescapacity discussed below were achieved despitea result of reduced demand and government travel directives limiting or suspending air travel due to the negative impactspread of Hurricane DorianCOVID-19. We expect this demand environment to continue in the Bahamas. In the September 2019June 2020 quarter we announced our plan to enter into a strategic alliance with LATAM, which is expected to provide greater customer convenience, a more seamless travel experience and to better connect customers from and throughout the Americas.possibly beyond.


Atlantic.Unit revenue decreased 13.3%on a capacity reduction of 12.1%in the Pacific region primarily dueMarch 2020 quarter (with March month capacity down 44.9%) compared to double-digitthe prior year period. We are planning for our capacity growthin the June 2020 quarter to Japan and Korea from new routes introduced overbe approximately 95 percent lower than the lastJune 2019 quarter.

Latin America. Unit revenue decreased 5.6% on a capacity reduction of 5.9% in the March 2020 quarter (with March month capacity down 27.2%) compared to the prior year trade related uncertainty and foreign currency fluctuations.period. We continuedare planning for our capacity in the June 2020 quarter to reshapebe approximately 90 percent lower than the June 2019 quarter.

Pacific. Unit revenue decreased 9.3% on a capacity reduction of 26.5% in the March 2020 quarter (with March month capacity down 58.7%) compared to the prior year period. We are planning for our Pacific network withcapacity in the August announcement that beginningJune 2020 quarter to be approximately 85 percent lower than the June 2019 quarter. Also, as previously announced, in March 2020 we will transfertransferred our U.S.-Tokyo services from Narita to Haneda airport, Tokyo's preferred airport for corporate customers.


In each of these regions we continue to monitor government travel directives and customer demand and will adjust flight schedules accordingly. The length and severity of the reduction in demand due to the COVID-19 pandemic is uncertain. We expect these trends in revenue to continue until the global pandemic has moderated and demand for air travel returns.

Prior to the COVID-19 pandemic, we completed two transactions to further strengthen our partnerships. In the Atlantic region, effective January 2020 we combined our separate transatlantic joint venture agreements with Air France-KLM and Virgin Atlantic into a single three-party transatlantic joint venture. This enhanced joint venture will strengthen collaboration between the three airlines and will provide customers with increased access to destinations across North America, the U.K. and Europe. In the Latin America region, in January 2020, we completed the tender offer to acquire 20% of the shares of LATAM as part of our plan to enter into a strategic alliance. Additionally in the March 2020 quarter we started codesharing for certain flights operated by LATAM. This alliance is expected to generate new growth opportunities, building upon Delta's and LATAM's global footprint and joint ventures.

Other Revenue
Three Months Ended September 30,Increase (Decrease)% Increase (Decrease)Three Months Ended March 31,Increase (Decrease)% Increase (Decrease)
(in millions)20192018(in millions)20202019
Loyalty program$485
$369
$116
31.4 %Loyalty program$474  $474  $—  — %
Ancillary businesses and refinery291
433
(142)(32.8)%Ancillary businesses and refinery223  369  (146) (39.6)%
Miscellaneous185
129
56
43.4 %Miscellaneous174  183  (9) (4.9)%
Total other revenue$961
$931
$30
3.2 %Total other revenue$871  $1,026  $(155) (15.1)%

Loyalty Program. Loyalty program revenues relate to brand usage by third parties and other performance obligations embedded in mileage creditsmiles sold, including redemption of mileage creditsmiles for non-travel awards.

Effective January 1, 2019, we amended our co-brand agreement with These revenues are mainly driven by customer spend on American Express and we also amended other agreements with American Expresscards, which did not experience the same decline in demand as air travel during the March quarter. The new agreements increase the value we receive and extend the terms to 2029. Under the agreements, we sell mileage credits to American Express and allow American Express to market its services or products using our brand and customer database. The products and services sold with the mileage credits (such as award travel, priority boarding, baggage fee waivers, lounge access and the use of our brand) are consistent with previous agreements. We continue to use the accounting method that allocates the consideration received based on the relative selling prices of those products and services.

The relative value of the brand component has increased, resulting in an additional $130 million primarily within other revenue during the September 2019 quarter. We expect the amended agreements to generate incremental revenues of approximately $500 million during 2019.

Ancillary Businesses and Refinery. Ancillary businesses and refinery includes aircraft maintenance services we provide to third parties, our vacation wholesale operations our private jet operations and refinery sales to third parties. Refinery sales to third parties, which are at or near cost, decreased $102$49 million compared to the September 2018March 2019 quarter. September 2018The March 2019 quarter results also included $63$52 million of revenue from DGS,Delta Private Jets, which was soldcombined with Wheels Up in December 2018January 2020 and is no longer reflected in ancillary businesses and refinery. These decreases were mitigated by growth in our MRO revenues, which increased $18 million to $209 million during the September 2019 quarter.

Miscellaneous. Miscellaneous revenue is primarily composed of lounge access and codeshare revenues.

28


Operating Expense
Three Months Ended March 31,Increase (Decrease)% Increase (Decrease)
(in millions)20202019
Salaries and related costs$2,771  $2,639  $132  5.0 %
Aircraft fuel and related taxes1,595  1,978  (383) (19.4)%
Regional carriers expense, excluding fuel902  893   1.0 %
Depreciation and amortization678  615  63  10.2 %
Contracted services675  632  43  6.8 %
Aircraft maintenance materials and outside repairs469  476  (7) (1.5)%
Landing fees and other rents467  419  48  11.5 %
Passenger commissions and other selling expenses358  427  (69) (16.2)%
Passenger service257  271  (14) (5.2)%
Ancillary businesses and refinery219  351  (132) (37.6)%
Aircraft rent100  102  (2) (2.0)%
Profit sharing—  220  (220) (100.0)%
Other511  429  82  19.1 %
Total operating expense$9,002  $9,452  $(450) (4.8)%
 Three Months Ended September 30,Increase (Decrease)% Increase (Decrease)
(in millions)20192018
Salaries and related costs$2,884
$2,753
$131
4.8 %
Aircraft fuel and related taxes2,239
2,498
(259)(10.4)%
Regional carriers expense, excluding fuel900
885
15
1.7 %
Contracted services685
562
123
21.9 %
Depreciation and amortization631
573
58
10.1 %
Passenger commissions and other selling expenses539
535
4
0.7 %
Aircraft maintenance materials and outside repairs424
371
53
14.3 %
Landing fees and other rents460
439
21
4.8 %
Profit sharing517
399
118
29.6 %
Ancillary businesses and refinery279
410
(131)(32.0)%
Passenger service345
329
16
4.9 %
Aircraft rent110
99
11
11.1 %
Other476
455
21
4.6 %
Total operating expense$10,489
$10,308
$181
1.8 %


Salaries and related costsRelated Cost. s. The increase in salaries and related costs is primarily due to pay rate increases for eligible employees. This increase is partially offsetemployees implemented in the December 2019 quarter. As a result of decreased demand for air travel due to the COVID-19 pandemic, we have instituted a hiring freeze, reduced salaries by salaries50% and 25% for DGSour officer and director level employees, which are no longer includedrespectively, and reduced work hours by 25% for all other management and most front-line employee work groups for the June 2020 quarter. In addition, approximately 35,000 of our employees will take a voluntary unpaid leave of absence for periods ranging from 30 days up to 12 months beginning in the June 2020 quarter. As a result, we expect salaries and related costs followingto decline in future periods versus the sale of that business in December 2018. DGS-related expenses are now recorded in contracted services.comparable prior year period.

Aircraft Fuel and Related Taxes. Fuel expense decreased $259$383 million compared to the prior year quarter primarily due to an approximately 10%8% decrease in the market price per gallon of jet fuel partially offset byand a 2% increase8% decrease in consumption. We expect consumption in future quarters to decline further, in line with the expected capacity reductions discussed above.

The table below shows the impact of hedging and the refinery on fuel expense and average price per gallon, adjusted (non-GAAP financial measures):
Average Price Per Gallon
Three Months Ended March 31,Increase (Decrease)Three Months Ended March 31,Increase (Decrease)
(in millions, except per gallon data) (1)
2020201920202019
Fuel purchase cost(2)
$1,631  $1,936  $(305) $1.85  $2.01  $(0.16) 
Fuel hedge impact(7)  (15) (0.01) 0.01  (0.02) 
Refinery segment impact(29) 34  (63) (0.03) 0.04  (0.07) 
Total fuel expense$1,595  $1,978  $(383) $1.81  $2.06  $(0.25) 
MTM adjustments and settlements(3)
 (8) 15  0.01  (0.01) 0.02  
Delta Private Jets adjustment(4)
—  (7)  —  (0.01) 0.01  
Total fuel expense, adjusted$1,602  $1,963  $(361) $1.82  $2.04  $(0.22) 
  Average Price Per Gallon
 Three Months Ended September 30,ChangeThree Months Ended September 30,Change
(in millions, except per gallon data) (1)
2019201820192018
Fuel purchase cost(2)
$2,313
$2,526
$(213)$2.00
$2.23
$(0.23)
Fuel hedge impact(25)(16)(9)(0.02)(0.01)(0.01)
Refinery segment impact(49)(12)(37)(0.04)(0.01)(0.03)
Total fuel expense$2,239
$2,498
$(259)$1.94
$2.21
$(0.27)
MTM adjustments and settlements(3)
25
16
9
0.02
0.01
0.01
Total fuel expense, adjusted$2,264
$2,514
$(249)$1.96
$2.22
$(0.25)


(1)This reconciliation may not calculate exactly due to rounding.
(1)
The reconciliation above may not calculate exactly due to rounding.
(2)
Market price for jet fuel at airport locations, including related taxes and transportation costs.
(3)
Mark-to-market ("MTM") adjustments and settlements include the effects of the derivative transactions disclosed in Note 5
(2)Market price for jet fuel at airport locations, including related taxes and transportation costs.
(3)Mark-to-market ("MTM") adjustments and settlements include the effects of the derivative transactions disclosed in Note 6 of the Notes to the Condensed Consolidated Financial Statements. For the reason fuel expense is adjusted for MTM adjustments and settlements, see "Supplemental Information" below.

Contracted Services. The increase in contracted services expense predominantly relates to services performed by DGS that were recorded in salaries and related costs prior to the saleCondensed Consolidated Financial Statements. For additional information and the reason for adjusting fuel expense, see "Supplemental Information" below.
(4)Because we combined Delta Private Jets with Wheels Up in January 2020, we have excluded the impact of that business in December 2018.Delta Private Jets from 2019 results for comparability.

Depreciation and AmortizationRegional carriers expense, excluding fuel.. The increase in depreciation and amortization primarily results from new aircraft deliveries, fleet modifications and technology enhancements.

Aircraft Maintenance Materials and Outside Repairs. Aircraft maintenance materials and outside repairs consist of costs Expenses associated with the maintenanceregional carriers is dependent on our capacity and utilization of aircraft usedthese carriers. We expect regional carriers expense to decline in our operations.future quarters due to the capacity reductions discussed above.

29


Passenger Commissions and Other Selling Expenses. The increasedecrease in passenger commissions and other selling expenses is primarily relatesrelated to a higher volumethe significant reduction in demand for travel beginning in March 2020 due to the impact of scheduled engine overhauls on certain aircraft.the COVID-19 pandemic.


Profit Sharing. Our profit sharing program pays 10% to all eligible employees for the first $2.5 billion of annual profit and 20% of annual profit above $2.5 billion.

Ancillary Businesses and Refinery. Ancillary businesses and refinery includes expenses associated with aircraft maintenance services we provide to third parties, our vacation wholesale operations our private jet operations and refinery sales to third parties. Refinery sales to third parties, which are at or near cost, decreased $102$49 million compared to the September 2018March 2019 quarter. In addition, costs related to services performed by DGS on behalf of third partiesDelta Private Jets in the March 2019 quarter were recorded in ancillary businesses and refinery prior to the salecombination of that business with Wheels Up in December 2018. These decreases were partially offset by growth in our MRO business, as discussed above.January 2020.

Results of Operations - Nine Months Ended September 30, 2019 and 2018

Operating Revenue
 Nine Months Ended September 30,Increase (Decrease)% Increase (Decrease)
(in millions)(1)
20192018
Ticket - Main cabin$16,680
$16,139
$541
3.4 %
Ticket - Business cabin and premium products11,306
10,375
931
9.0 %
Loyalty travel awards2,174
1,976
198
10.0 %
Travel-related services1,872
1,617
255
15.8 %
Total passenger revenue$32,032
$30,107
$1,925
6.4 %
Cargo567
651
(84)(12.9)%
Other2,969
2,938
31
1.1 %
Total operating revenue$35,568
$33,696
$1,872
5.6 %
     
TRASM (cents)
16.94¢
16.78¢
0.16¢1.0 %
Third-party refinery sales(2)
(0.05)(0.27)0.22
NM
DGS sale adjustment(2)

(0.09)0.09
NM
TRASM, adjusted
16.90¢
16.42¢
0.48¢2.9 %
(1)
The reconciliation above may not calculate exactly due to rounding.
(2)
For additional information on adjustments to TRASM, see "Supplemental Information" below.

Ticket and Loyalty Travel Awards Revenue

Ticket, including both main and business cabin and premium products, and loyalty travel awards revenue increased $1.5 billion and $198 million, respectively, compared to the nine months ended September 30, 2018. Business cabin and premium products ticket revenue includes revenues from fare products other than main cabin, including Delta One, Delta Premium Select, First Class and Comfort+. The growth in ticket revenue was enabled by both business and leisure demand strength. We continue to take delivery of new aircraft that include more premium seats, while also generating higher load factor for premium products.

Passenger Revenue by Geographic Region
  
Increase (Decrease)
vs. Nine Months Ended September 30, 2018
(in millions)Nine Months Ended September 30, 2019Passenger Revenue
RPMs (Traffic)
ASMs (Capacity)
Passenger Mile YieldPRASMLoad Factor
Domestic$22,755
7.9 %7.0 %5.1 %0.8 %2.6 %1.5
pts
Atlantic5,042
4.3 %5.0 %5.0 %(0.7)%(0.7)%
pts
Latin America2,298
3.2 %(0.7)%(1.3)%3.9 %4.5 %0.5
pts
Pacific1,937
(0.7)%3.9 %5.3 %(4.4)%(5.6)%(1.1)pts
Total$32,032
6.4 %5.6 %4.5 %0.7 %1.8 %0.9
pts

Passenger revenue increased $1.9 billion, or 6.4%, compared to the nine months ended September 30, 2018. PRASM increased 1.8% and passenger mile yield increased 0.7% on 4.5% higher capacity. Load factor increased 0.9 points from the prior year period to 86.5%.

Domestic unit revenue increased 2.6%, resulting from our commercial initiatives, including our premium products, as well as high load factors driven by a combination of strong demand and limited industry capacity growth.

Passenger revenue related to our international regions increased 2.9% year-over-year on capacity increases in the Atlantic and Pacific regions and yield growth in Latin America. This growth in passenger revenue was achieved despite the negative impact of foreign currency fluctuations.


Atlantic unit revenue decreased due to foreign currency fluctuations between the U.S. dollar and the Euro and British pound, the uncertain economic outlook in Europe and increased industry capacity. These conditions were partially offset by growth in premium product demand and strong U.S. point of sale.

Unit revenue increased in Latin America as a result of yield growth, mainly in Brazil on reduced industry capacity from the U.S. and in Mexico beach markets. In the September 2019 quarter we announced our plan to enter into a strategic alliance with LATAM, which is expected to provide greater customer convenience, a more seamless travel experience and to better connect customers from and throughout the Americas.

Unit revenue decreased in the Pacific region primarily due to higher capacity to China, Japan and Korea from new routes introduced over the last year, reduced business demand due to an extended Japanese holiday period, trade related uncertainty and foreign currency fluctuations. Despite these challenges, our joint venture with Korean has enabled solid traffic growth and we have continued to reshape our Pacific network with the August announcement that beginning in March 2020 we will transfer our U.S.-Tokyo services from Narita to Haneda airport, Tokyo's preferred airport for corporate customers.

Other Revenue
 Nine Months Ended September 30,Increase (Decrease)% Increase (Decrease)
(in millions)20192018
Loyalty program$1,443
$1,075
$368
34.2 %
Ancillary businesses and refinery990
1,475
(485)(32.9)%
Miscellaneous536
388
148
38.1 %
Total other revenue$2,969
$2,938
$31
1.1 %

Loyalty Program. Loyalty program revenues relate to brand usage by third parties and other performance obligations embedded in mileage credits sold, including redemption of mileage credits for non-travel awards.

Effective January 1, 2019, we amended our co-brand agreement with American Express, and we also amended other agreements with American Express during the March quarter. The new agreements increase the value we receive and extend the terms to 2029. Under the agreements, we sell mileage credits to American Express and allow American Express to market its services or products using our brand and customer database. The products and services sold with the mileage credits (such as award travel, priority boarding, baggage fee waivers, lounge access and the use of our brand) are consistent with previous agreements. We continue to use the accounting method that allocates the consideration received based on the relative selling prices of those products and services.

The relative value of the brand component has increased, resulting in an additional $400 million primarily within other revenue during the nine months ended September 30, 2019. We expect the amended agreements to generate incremental revenues of approximately $500 million during 2019.

Ancillary Businesses and Refinery. Ancillary businesses and refinery includes aircraft maintenance services we provide to third parties, our vacation wholesale operations, our private jet operations and refinery sales to third parties. Refinery sales to third parties, which are at or near cost, decreased $442 millioncompared to the nine months ended September 30, 2018. The 2018 results also included $182 million of revenue from DGS, which was sold in December 2018 and is no longer reflected in ancillary businesses and refinery. These decreases were mitigated by growth in our MRO revenues, which increased $120 million to $646 million during the nine months ended September 30, 2019.

Miscellaneous. Miscellaneous revenue is primarily composed of lounge access and codeshare revenues.




Operating Expense
 Nine Months Ended September 30,Increase (Decrease)% Increase (Decrease)
(in millions)20192018
Salaries and related costs$8,275
$8,004
$271
3.4 %
Aircraft fuel and related taxes6,508
6,693
(185)(2.8)%
Regional carriers expense, excluding fuel2,698
2,586
112
4.3 %
Contracted services1,974
1,646
328
19.9 %
Depreciation and amortization1,960
1,759
201
11.4 %
Passenger commissions and other selling expenses1,505
1,473
32
2.2 %
Aircraft maintenance materials and outside repairs1,334
1,233
101
8.2 %
Landing fees and other rents1,321
1,254
67
5.3 %
Profit sharing1,256
991
265
26.7 %
Ancillary businesses and refinery945
1,396
(451)(32.3)%
Passenger service938
892
46
5.2 %
Aircraft rent318
291
27
9.3 %
Other1,317
1,305
12
0.9 %
Total operating expense$30,349
$29,523
$826
2.8 %

Salaries and related costs. The increase in salaries and related costs is primarily due to pay rate increases for eligible employees. This increase is partially offset by salaries for DGS employees, which are no longer included in salaries and related costs following the sale of that business in December 2018. DGS-related expenses are now recorded in contracted services.

Aircraft Fuel and Related Taxes. Fuel expense decreased $185 million compared to the prior year due to an approximately 6% decrease in the market price per gallon of jet fuel, which was partially offset by a 2% increase in consumption and reduced profitability at our refinery.

The table below shows the impact of hedging and the refinery on fuel expense and average price per gallon, adjusted (non-GAAP financial measures):
  Average Price Per Gallon
 Nine Months Ended September 30,ChangeNine Months Ended September 30,Change
(in millions, except per gallon data) (1)
2019201820192018
Fuel purchase cost(2)
$6,568
$6,814
$(246)$2.04
$2.17
$(0.13)
Fuel hedge impact(8)(20)12

(0.01)0.01
Refinery segment impact(52)(101)49
(0.01)(0.03)0.02
Total fuel expense$6,508
$6,693
$(185)$2.03
$2.13
$(0.10)
MTM adjustments and settlements(3)
8
20
(12)
0.01
(0.01)
Total fuel expense, adjusted$6,516
$6,713
$(197)$2.03
$2.14
$(0.11)

(1)
The reconciliation above may not calculate exactly due to rounding.
(2)
Market price for jet fuel at airport locations, including related taxes and transportation costs.
(3)
MTM adjustments and settlements include the effects of the derivative transactions disclosed in Note 5 of the Notes to the Condensed Consolidated Financial Statements. For additional information and the reason for adjusting fuel expense, see "Supplemental Information" below.

Contracted Services. The increase in contracted services expense predominantly relates to services performed by DGS that were recorded in salaries and related costs prior to the sale of that business in December 2018.

Depreciation and Amortization. The increase in depreciation and amortization primarily results from $93 million of accelerated depreciation in the nine months ended September 30, 2019 due to the decision to early retire our MD-90 fleet by the end of 2022, new aircraft deliveries, fleet modifications and technology enhancements. See Note 8 of the Notes to the Condensed Consolidated Financial Statements for additional information on the planned early retirement of our MD-90 fleet.


Aircraft Maintenance Materials and Outside Repairs. Aircraft maintenance materials and outside repairs consist of costs associated with the maintenance of aircraft used in our operations. The increase primarily relates to a higher volume of scheduled engine overhauls on certain aircraft during the September 2019 quarter.

Profit SharingSharing. . Our profit sharing program pays 10% to all eligible employees for the first $2.5 billion of annual profit and 20% of annual profit above $2.5 billion.

Ancillary Businesses and Refinery. Ancillary businesses and refinery includes expenses associated with aircraft maintenance services we provide The decrease in profit sharing is due to third parties, our vacation wholesale operations, our private jet operations and refinery sales to third parties. Refinery sales to third parties, which are at or near cost, decreased$442 millionthe current expectations for a pre-tax loss in 2020 compared to expectations for pre-tax income in the nine months endedMarch 2019 quarter.

Other. The increase in other expense is primarily driven by costs resulting from our decision in January 2020 to launch new uniforms for flight attendants and above-wing customer service agents.

CARES Act. In April 2020, we were granted $5.4 billion in emergency relief through the payroll support program of the CARES Act to be paid in installments through July 2020. The relief payments are conditioned on our agreement to refrain from conducting involuntary employee layoffs or furloughs through September 30, 2018.2020. Other conditions include prohibitions on share repurchases and dividends through September 30, 2021, continuing essential air service as directed by the U.S. Department of Transportation and certain limitations on executive compensation. The relief payments include $3.8 billion in grants and $1.6 billion in an unsecured 10-year low interest loan. The loan includes annual interest rates of 1.00% for the first five years (through April 2025) and the Secured Overnight Financing Rate ("SOFR") plus 2.00% in the final five years. In addition, costs relatedreturn, we have agreed to services performed by DGS on behalf of third parties were recorded in ancillary businesses and refinery priorissue to the saleU.S. Department of that business in December 2018.the Treasury over 6.5 million warrants to acquire Delta common stock. These decreases were partially offset by growth in our MRO business,warrants include an exercise price of $24.39 per share and have a five-year term. We expect to recognize a portion of the grant as discussed above.contra-operating expense.


Non-Operating Results
Three Months Ended March 31,
Non-Operating ResultsThree Months Ended September 30, Nine Months Ended September 30, 
(in millions)20192018Favorable (Unfavorable)20192018Favorable (Unfavorable)(in millions)20202019Favorable (Unfavorable)
Interest expense, net$(70)$(73)$3
$(228)$(244)$16
Interest expense, net$(79) $(83) $ 
Unrealized gain/(loss) on investments, net(35)50
(85)(17)(171)154
Gain/(loss) on investments, netGain/(loss) on investments, net(112) 100  (212) 
Miscellaneous, net(19)66
(85)(174)48
(222)Miscellaneous, net(6) (91) 85  
Total non-operating (expense)/income, net$(124)$43
$(167)$(419)$(367)$(52)
Total non-operating expense, netTotal non-operating expense, net$(197) $(74) $(123) 

Interest expense. Interest expense decreased compared to the prior year periodsperiod as a result of lower interest rates on our debt. As a result of the financing activities entered into in March 2020 and expectations for future financings in the June 2020 quarter, our debt balance has increased and we expect interest expense to increase in future quarters.

Unrealized gain/Gain/(loss) on investments. Gain/(loss) on investments reflects the unrealized gains and losses on our equity investments. The decrease compared to the prior year period results from unrealized losses in our equity investments in GOL, China Eastern, Air France-KLM and Korean.international airlines, which experienced significant market declines during the March 2020 quarter due to the global travel restrictions from the COVID-19 pandemic. See Note 45 of the Notes to the Condensed Consolidated Financial Statements for additional information on our equity investments.

Miscellaneous.Miscellaneous, net is primarily composed of our proportionate share of earnings/losses from our equity investments in Virgin Atlantic and Grupo Aeroméxico, pension-related benefits/costs,pension and related expense, charitable contributions and foreign exchange gains/losses. Our equity investment earningsfinancial results and foreign exchange gains/losses vary and impact the comparability of miscellaneous, net from period to period. The favorability compared to the prior year period is primarily due to the $240 million gain recognized as a result of the combination of Delta Private Jets with Wheels Up in January 2020, offset by equity investment losses.

30


Income Taxes

We project that our annual effective tax rate for 20192020 will be between 23%18% and 24%22%. In certain interim periods, we may have adjustments to our net deferred tax liabilities as a result of changes in prior year estimates and tax laws enacted during the period, which will impact the effective tax rate for that interim period.


Refinery Segment

The refinery operated by our subsidiary Monroe Energy, LLC ("Monroe") primarily produces gasoline, diesel and jet fuel. Monroe exchanges the non-jet fuel products the refinery produces with third parties for jet fuel consumed in our airline operations. TheHistorically, the jet fuel produced and procured through exchanging gasoline and diesel fuel produced by the refinery providesprovided approximately 200,000 barrels per day, or approximately 75% of our consumption, for use in our airline operations. We believe that the jet fuel supply resulting from the refinery's operation contributes to reducing the market price of jet fuel and thus lowers our cost of jet fuel compared to what it otherwise would be.

The refinery’s production has also been altered by the dramatic change in economic conditions caused by the COVID-19 pandemic. In future periods, the refinery expects to operate at 60% – 90% of normal production levels, largely due to the significant drop in the demand for jet fuel. Additionally, due to the drop in demand for jet fuel, we are shifting our production to produce more non-jet fuel products. Those non-jet fuel products will continue to be exchanged for jet fuel to the extent that we can balance refinery sales with jet fuel demand.

The refinery recorded operating revenue of $1.5 billion and $4.3$1.2 billion in the three and nine months ended September 30, 2019,March 31, 2020, compared to $1.6 billion and $4.8$1.3 billion in the three and nine months ended September 30, 2018.March 31, 2019. Operating revenue in the three and nine months ended September 30, 2019March 31, 2020 was primarily composed of $1.1 billion and $3.0 billion$831 million of non-jet fuel products exchanged with third parties to procure jet fuel, $304 million and $882$210 million of sales of jet fuel to the airline segment and $52 million and $360$143 million of non-jet fuel product sales. Refinery revenues decreased compared to the prior year period due to lower costs of crude oil leading to lower pricing for associated refined products, partially offset by higher refinery run rates during the quarter.

The refinery recorded operating income of $49 million and $52$29 million in the three and nine months ended September 30, 2019,March 31, 2020, compared to operating incomeloss of $12 million and $101$34 million in the three and nine months ended September 30, 2018.March 31, 2019.

A refinery is subject to annual U.S. Environmental Protection Agency requirements to blend renewable fuels into the gasoline and on-road diesel fuel it produces. Alternatively, a refinery may purchase renewable energy credits, called Renewable Identification Numbers ("RINs"), from third parties in the secondary market. The Monroe refinery purchases the majority of its RINs requirement in the secondary market.

For more information regarding the refinery's results, see Note 1011 of the Notes to the Condensed Consolidated Financial Statements.


31


Operating Statistics
Three Months Ended March 31,% Increase
(Decrease)
Consolidated(1)
20202019
Revenue passenger miles (in millions)43,062  51,617  (16.6)  
Available seat miles (in millions)58,885  62,416  (5.7)  
Passenger mile yield17.58 ¢17.93 ¢(2.0)  
PRASM12.85 ¢14.83 ¢(13.3)  
TRASM14.59 ¢16.78 ¢(13.1)  
TRASM, adjusted(2)
14.59 ¢16.63 ¢(12.3)  
CASM15.30 ¢15.14 ¢1.0   
CASM-Ex(2)
12.58 ¢11.49 ¢9.5   
Passenger load factor73.1 %82.7 %(9.6) pts  
Fuel gallons consumed (in millions)880  962  (8.5)  
Average price per fuel gallon(3)
$1.81  $2.06  (12.1)  
Average price per fuel gallon, adjusted(3)(4)
$1.82  $2.04  (11.0)  

(1)Includes the operations of our regional carriers under capacity purchase agreements.
(2)Non-GAAP financial measure defined and reconciled to TRASM and CASM, respectively, in "Supplemental Information" below.
(3)Includes the impact of fuel hedge activity and refinery segment results.
(4)Non-GAAP financial measure defined and reconciled to average fuel price per gallon in "Results of Operations" for the three months ended March 31, 2020 and 2019.

32

 Three Months Ended September 30,
% Increase
(Decrease)
Nine Months Ended September 30,
% Increase
(Decrease)
Consolidated(1)
2019201820192018
Revenue passenger miles (in millions)66,862
63,320
5.6
%181,652
172,002
5.6
%
Available seat miles (in millions)75,742
72,875
3.9
%209,911
200,842
4.5
%
Passenger mile yield
17.07¢
17.05¢0.1
%
17.63¢
17.50¢0.7
%
PRASM
15.06¢
14.81¢1.7
%
15.26¢
14.99¢1.8
%
TRASM
16.58¢
16.40¢1.1
%
16.94¢
16.78¢1.0
%
TRASM, adjusted(2)

16.57¢
16.17¢2.5
%
16.90¢
16.42¢2.9
%
CASM
13.85¢
14.14¢(2.1)%
14.46¢
14.70¢(1.6)%
CASM-Ex(2)

9.84¢
9.61¢2.4
%
10.31¢
10.18¢1.3
%
Passenger load factor88.3%86.9%1.4
pts86.5%85.6%0.9
pts
Fuel gallons consumed (in millions)1,154
1,135
1.8
%3,215
3,137
2.5
%
Average price per fuel gallon(3)
$1.94
$2.21
(12.2)%$2.03
$2.13
(4.7)%
Average price per fuel gallon, adjusted(3)(4)
$1.96
$2.22
(11.5)%$2.03
$2.14
(5.3)%

(1)
Includes the operations of our regional carriers under capacity purchase agreements.
(2)
Non-GAAP financial measure defined and reconciled to TRASM and CASM, respectively, in "Supplemental Information" below.
(3)
Includes the impact of fuel hedge activity and refinery segment results.
(4)
Non-GAAP financial measure defined and reconciled to average fuel price per gallon in "Results of Operations" for the three and nine months ended September 30, 2019 and 2018.



Fleet Information

As partTo align capacity with customer demand as a result of the COVID-19 pandemic we are working with OEMs to optimize the timing of our future aircraft deliveries and expect to remove from active service over 650 mainline and regional aircraft until demand recovers. As of March 31, 2020, we have temporarily parked approximately 400 aircraft and permanently parked 28 aircraft.

During the March 2020 quarter, we recorded a $22 million impairment charge related to accelerating the planned retirement of the MD-88 fleet transformation, duringfrom December 2020 to the quarterend of July 2020, which resulted in a reduction in forecasted cash flows. As we obtain greater clarity around the duration and extent of reduced demand and potentially execute further capacity adjustments, we will continue to evaluate our current fleet compared to network requirements and may decide to permanently retire additional aircraft.

Prior to the onset of the pandemic and our decision to work with OEMs to optimize the timing of our future aircraft deliveries, we took delivery of 20eight mainline aircraft and onetwo CRJ-900 aircraft and removed 14 aircraft from our active fleet. in the March 2020 quarter.

Our operating aircraft fleet, commitments and commitmentsoptions at September 30, 2019March 31, 2020 are summarized in the following table:

Current Fleet(1)
 Commitments
Active Fleet(1)
Temporarily Parked Fleet(1)
Commitments
Aircraft TypeOwnedFinance LeaseOperating LeaseTotalAverage AgePurchaseOptionsAircraft TypeOwnedFinance LeaseOperating LeaseOwnedFinance LeaseOperating LeaseTotalAverage AgePurchaseOptions
B-717-2003
21
67
91
18.1

B-717-20011  16  38   11  13  91  18.6—  —  
B-737-70010


10
10.7

B-737-700 —  —   —  —  10  11.2—  —  
B-737-80073
4

77
18.0

B-737-80049   —  24   —  77  18.6—  —  
B-737-900ER88

42
130
3.1

B-737-900ER58  —  31  30  —  11  130  3.6—  —  
B-757-20091
7
2
100
22.1

B-757-20048   —  44   —  100  22.6—  —  
B-757-30016


16
16.6

B-757-30010  —  —   —  —  16  17.1—  —  
B-767-300ER56


56
23.3

B-767-300ER14  —  —  42  —  —  56  23.8—  —  
B-767-400ER21


21
18.8

B-767-400ER —  —  12  —  —  21  19.3—  —  
B-777-200ER8


8
19.8

B-777-200ER —  —   —  —   20.3—  —  
B-777-200LR10


10
10.5

B-777-200LR —  —   —  —  10  11.0—  —  
A220-10024
1

25
0.420

A220-10027   —  —  —  —  31  0.814  —  
A220-300



50
50
A220-300—  —  —  —  —  —  —  50  50  
A319-10055

2
57
17.6

A319-10041  —   14  —   57  18.1—  —  
A320-20058

4
62
24.1

A320-20034  —   24  —   62  24.6—  —  
A321-20051
12
31
94
1.533

A321-20038  14  21  17  —  10  100  1.927  —  
A321-200neo



100
100
A321-200neo—  —  —  —  —  —  —  100  100  
A330-20011


11
14.5

A330-200��—  —   —  —  11  15.0—  —  
A330-30028

3
31
10.7

A330-30014  —   14  —   31  11.2—  —  
A330-900neo3
1

4
0.231

A330-900neo  —   —  —   0.632  —  
A350-90013


13
1.616

A350-900 —  —   —  —  13  2.126  —  
MD-8854
10

64
28.7

MD-8818  —  —  —  —  —  18  29.0—  —  
MD-9030


30
22.4

MD-90 —  —  18  —  —  27  22.8—  —  
Total703
56
151
910
15.0250
150
Total409  44  96  274  14  37  874  14.9249  150  

(1)
(1)Excludes certain aircraft we own, lease or have committed to purchase (including four CRJ-900 aircraft) that are operated by regional carriers on our behalf shown in the table below.

Excludes certain aircraft we own, lease or have committed to purchase (including 8 CRJ-900 aircraft) that are operated by regional carriers on our behalf shown in the table below.

We have agreed to acquire four A350 aircraft from LATAM which are included in the table above. In addition, we plan to assumeand assumed ten of LATAM's A350 purchase commitments from Airbus, with deliveries through 2025.2025, which are included as purchase commitments in the table above. For more information regarding our planned strategic alliance with LATAM, see Note 4,5, "Investments", of the Notes to the Condensed Consolidated Financial Statements.


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The following table below summarizes the aircraft fleet operated by regional carriers on our behalf at September 30, 2019:March 31, 2020. Of this fleet, we have temporarily parked approximately 60 aircraft as of March 31, 2020 and plan to temporarily park an additional 80 aircraft during the June 2020 quarter. The majority of these temporarily parked aircraft will come from our Endeavor fleet but will also include aircraft operated by SkyWest and Republic.

In April 2020, Compass and GoJet ceased operations on our behalf. Our contracts with each of these carriers were previously scheduled to terminate by the end of 2020. We expect that another carrier will fly the aircraft that were previously operated by Compass and GoJet but have not yet made definitive plans due to the capacity reductions resulting from the COVID-19 pandemic.
Fleet Type
CarrierCRJ-200CRJ-700CRJ-900Embraer 170Embraer 175Total
Endeavor Air, Inc.(1)
42  14  120  —  —  176  
SkyWest Airlines, Inc.76   43  —  62  189  
Republic Airline, Inc.—  —  —  22  37  59  
Compass Airlines, Inc.—  —  —  —  12  12  
GoJet Airlines, LLC—   —  —  —   
Total118  28  163  22  111  442  

(1)Endeavor Air, Inc. is a wholly owned subsidiary of Delta.
34

 Fleet Type 
CarrierCRJ-200CRJ-700CRJ-900Embraer 170Embraer 175Total
Endeavor Air, Inc.(1)
42
5
109


156
SkyWest Airlines, Inc.75
14
43

54
186
Compass Airlines, Inc. (2)




36
36
Republic Airways, Inc.


22
16
38
GoJet Airlines, LLC (3)

20
7


27
Total117
39
159
22
106
443

(1)
Endeavor Air, Inc. is a wholly owned subsidiary of Delta.
(2)
In the September 2019 quarter we and Compass Airlines, Inc., agreed not to renew our contract and to end our relationship by the end of 2020.
(3)
In the September 2019 quarter we and GoJet Airlines, LLC, agreed not to renew our CRJ-700 contract and to end those operations by the end of 2020. The seven CRJ-900 are under contract through 2022 and subject to further negotiation.

Financial Condition and Liquidity

As a result of the COVID-19 pandemic, we have taken, and are continuing to take, certain actions to increase liquidity and strengthen our financial position which include:

Reducing planned capital expenditures by approximately $3.5 billion, including working with original equipment manufacturers ("OEM") to optimize the timing of our future aircraft deliveries, delaying aircraft modifications and postponing certain information technology initiatives and replacement of ground equipment.
Drawing $3.0 billion from our previously undrawn revolving credit facilities.
Entering into a $2.7 billion secured term loan facility during the March 2020 quarter with an accordion feature that allowed us to increase the facility to $3.0 billion during April 2020.
Entering into $150 million of loans secured by certain of our widebody aircraft. In addition, during April 2020, we have entered into an additional $1.2 billion of sale-leaseback transactions for certain aircraft and are pursuing other financing initiatives.
Suspending future share repurchases and dividends.
Delaying $500 million of planned voluntary pension funding.
Receiving assistance under the CARES Act, which will be available beginning in the June 2020 quarter. In April 2020 we were granted $5.4 billion in emergency relief payments under the payroll support program and are evaluating participation in the loan program. On April 20, 2020, we received the first installment of $2.7 billion under the payroll support program. The CARES Act also provides for deferred payment of the employer portion of social security taxes through the end of 2020, with 50% of the deferred amount due December 31, 2021 and the remaining 50% due December 31, 2022. This is expected to provide us with approximately $200 million of additional liquidity during the current year.

We expect to meet our cash needs for the next twelve months with cash flows from operations, cash and cash equivalents, financing arrangements, government assistance from the CARES Act, restricted cash equivalents and financing arrangements.cash flows from operations. As of September 30, 2019,March 31, 2020, we had $5.0$6.0 billion in unrestricted liquidity, consisting of $1.9$6.0 billion in cash and cash equivalents and $3.1 billion$21 million in available revolving credit facilities. Additionally, we have at least $15 billion of unencumbered assets available for potential financing arrangements if needed. During the ninethree months ended September 30, 2019,March 31, 2020, we used existing cash, cash received from financings and cash generated from operations to fund capital expenditures of $3.9 billion$937 million and return $2.5 billion$604 million to shareholders.shareholders prior to the materialization of the pandemic impact. Beginning in the second half of March 2020, capital expenditures have been limited to only those critical to our operation. In addition, share repurchases and dividends have been suspended indefinitely.

Sources of Liquidity
Operating Activities

We generatedOperating activities in the three months ended March 31, 2020 provided $358 million compared to providing $1.9 billion in the three months ended March 31, 2019. Due to the impact of COVID-19 on our ticket purchases, we expect to experience negative cash flows from operations of $7.5 billionthrough the June 2020 quarter and $5.8 billion in the nine months ended September 30, 2019 and 2018, respectively. We expect to continue generating cash flows from operations during the remainder of 2019.possibly beyond.

Our operating cash flow is impacted by the following factors:

Seasonality of Advance Ticket Sales. We sell tickets for air travel in advance of the customer's travel date. When we receive a cash payment at the time of sale, we record the cash received on advance sales as deferred revenue in air traffic liability. The air traffic liability typically increases during the winter and spring as advanced ticket sales grow prior to the summer peak travel season and decreases during the summer and fall months. However, the current reduction in demand for air travel due to the COVID-19 pandemic has resulted in an unprecedented low level of advance bookings and the associated cash received. At the same time, we have experienced significant cancellations beginning in the second half of March, which has led to issuance of refunds to customers, while the remainder have been rebooked on future flights or received credits in lieu of cash refunds. The total value of refunds, excluding taxes and related fees, issued to customers during the March 2020 quarter was approximately $850 million. The outlook for the remainder of the year is unclear, but we are currently planning for a modest demand recovery beginning in the September 2020 quarter.

Fuel. Fuel expense represented approximately 21%18% of our total operating expenses for the ninethree months ended September 30, 2019.March 31, 2020. The market price for jet fuel is volatile, which can impact the comparability of our periodic cash flows from operations. We expect fuel consumption to decline consistent with the capacity reductions we are making in response to the pandemic.

35


Pension Contributions. We have no minimum funding requirements in 2020. As part of our liquidity initiatives, we are delaying $500 million of voluntary pension funding that we were previously planning for 2020. We had no minimum funding requirements in 2019. However, during 2019, we voluntarily contributed $500 million$1 billion to our qualified defined benefit pension plans during the June 2019 quarter. During the March 2018 quarter we also voluntarily contributed $500 million to our qualified defined benefit pensionthese plans.

Profit Sharing. Our broad-based employee profit sharing program provides that for each year in which we have an annual pre-tax profit, as defined by the terms of the program, we will pay a specified portion of that profit to employees. In determining the amount of profit sharing, the program defines profit as pre-tax profit adjusted for profit sharing and certain other items. During the ninethree months ended September 30, 2019,March 31, 2020, we accrued $1.3 billion indid not accrue profit sharing expense based on the year-to-date performance and current expectations for 2019 profit.a pre-tax loss in 2020 due to the pandemic.

We paid $1.3$1.6 billion in profit sharing in February 20192020 related to our 20182019 pre-tax profit in recognition of our employees' contributions toward meeting our financial goals. The 2019 profit sharing payment will be made in February 2020.


Investing Activities

Capital Expenditures. Our capital expenditures were $3.9 billion$937 million and $3.8$1.4 billion for the ninethree months ended September 30,March 31, 2020 and 2019, and 2018, respectively. Our capital expenditures during the ninethree months ended September 30, 2019March 31, 2020 were primarily related to the purchases of aircraft, fleet modifications and technology enhancements.enhancements that happened prior to the COVID-19 pandemic.

We have committed to future aircraft purchases and have obtained, but are under no obligation to use, long-term financing commitments for a substantial portion of the purchase price of certain aircraft.aircraft; however we are working with the OEMs to optimize the timing of our future aircraft deliveries. In order to preserve liquidity throughout the COVID-19 pandemic, we will be deferring substantially all of our previously planned 2020 capital expenditures. Our expected 20192020 investments of$4.5total $1.2 billion, will be primarily for aircraft, including deliveries and advance deposit payments, as well as aircraft modifications, the majority of which relate$937 million was in the March quarter and substantially all occurred before the steps taken to cabin enhancements throughoutmitigate the impact of the COVID-19 pandemic. Planned investments for the remainder of the year are limited to those critical to our fleet.operation.

In October 2019, the Office of the U.S. Trade Representative announced a 10% tariff on new aircraft imported from Europe.Europe, which was subsequently increased to 15% in February 2020. We are evaluatingcontinuing to evaluate the impact of this announcement on our future Airbus deliveries.

Equity Investments. We have acquired 10% of the outstanding shares of Hanjin-KAL, the largest shareholder of Korean Air, duringIn 2019, for $170 million.

In the September 2019 quarter we announced our plan to enter into a strategic alliance with LATAM Airlines Group S.A. Subjectas well as acquire up to regulatory approval, specifically requirements under the Hart-Scott-Rodino Antitrust Improvement Act, we plan to commencea 20% interest through a tender offer for the acquisition of up tooffer. In January 2020, we acquired 20% of the common shares of LATAM at a pricefor $1.9 billion, or $16 per share of $16, to be funded with newly issued debt and available cash.share. In addition, to support the establishment of the strategic alliance, we will invest $350 million, $150$200 million of which was disbursed in the September 2019 quarter.2019. As part of our planned strategic alliance with LATAM, we have also agreed to acquire four A350 aircraft from LATAM and plan to assumeassumed ten of LATAM's A350 purchase commitments fromwith Airbus withfor deliveries through 2025.

This alliance is expected to generate new growth opportunities, building upon Delta's and LATAM's global footprint and joint ventures, including Delta's existing partnership with Aeroméxico. ventures.

We plan to sellsold our GOL ownership stake in 2019 and windare winding down our commercial agreements with GOL to facilitate the formation of our strategic alliance with LATAM. Additionally, GOL has a $300 million five-year term loan facility with third parties maturing in August 2020, which we have guaranteed. Based on market value at March 31, 2020, approximately 50% of our guaranty is secured by GOL's ownership interest in Smiles, GOL's publicly traded loyalty program. Because GOL remains in compliance with the terms of its loan facility, we have not recorded a liability for the term loan on our balance sheet as of March 31, 2020. However, as the COVID-19 pandemic continues to impact the global economy, there is an increased risk related to GOL's ability to repay this term loan, which may require our performance under this guarantee. Therefore, we have recorded an immaterial reserve in other accrued liabilities related to the decline in value of our security interest in GOL's Smiles shares.

Over a three week period, concluding March 9, 2020, we acquired through open market transactions an additional 5% of the outstanding shares of Hanjin-KAL, the largest shareholder of Korean Air, for $158 million.

36


Los Angeles International Airport ("LAX") Construction. We executed a modified lease agreement during 2016 with the City of Los Angeles ("the City"), which owns and operates LAX, and announced plans to modernize, upgrade and connect Terminals 2 and 3 at LAX. Under the lease agreement, we have relocated certain airlines and other tenants located infrom Terminals 2 and 3 to Terminals 5 and 6 and undertaken various initial projects to enable operations from Terminals 2 and 3 during the project. We are now designing and constructing the redevelopment of Terminal 3 and enhancement of Terminal 2, which also includes rebuilding the ticketing and arrival halls and security checkpoint, construction of core infrastructure to support the City's planned airport people mover, ramp improvements and construction of a secure connector to the north side of the Tom Bradley International Terminal. Construction is expected to be completed by 2024.

Under the lease agreement and subsequent project component approvals by the City's Board of Airport Commissioners, the City has appropriated to date approximately $1.6 billion to purchase completed project assets. The lease allows for a maximum reimbursement by the City of $1.8 billion. Costs we incur in excess of such a maximum will not be reimbursed by the City.

A substantial majority of the project costs will be funded through the Regional Airports Improvement Corporation ("RAIC"), a California public benefit corporation, using an $800 million revolving credit facility provided by a group of lenders. The credit facility was executed during 2017 and amended in 2019, and we have guaranteed the obligations of the RAIC under the credit facility. Loans made under the credit facility will beare being repaid with the proceeds from the City’s purchase of completed project assets. Using funding provided by cash flows from operations and/or the credit facility, we expect to spend approximately $200 million on this project during 2019,2020, of which $134$28 million was incurred in the ninethree months ended September 30, 2019.March 31, 2020.

New York-LaGuardia Redevelopment. As part of the terminal redevelopment project at LaGuardia Airport, we are partnering with the Port Authority of New York and New Jersey (the “Port(“Port Authority”) to replace Terminals C and D with a new state-of-the-art terminal facility consisting of 37 gates across four concourses connected to a central headhouse. The terminal will feature a new, larger Delta Sky Club, wider concourses, more gate seating and 30 percent more concessions space than the existing terminals. The facility will also offer direct access between the parking garage and terminal and improved roadways and drop-off/pick-up areas. The design of the new terminal will integrate sustainable technologies and improvements in energy efficiency. Construction will be phased to limit passenger inconvenience and is expected to be completed by 2026.


In connection with the redevelopment, during 2017, we entered into an amended and restated terminal lease with the Port Authority with a term through 2050. Pursuant to the lease agreement, as amended to date, we will (1) fund (through debt issuance and existing cash) and undertake the design, management and construction of the terminal and certain off-premises supporting facilities, (2) receive a Port Authority contribution of $600$481 million to facilitate construction of the terminal and other supporting infrastructure, (3) be responsible for all operations and maintenance during the term of the lease and (4) have preferential rights to all gates in the terminal, subject to Port Authority requirements with respect to accommodation of designated carriers.

In 2019, we opened Concourse G, the first of the four new concourses housing seven of the 37 new gates. Not only does this deliver the first direct impact to the Delta passenger experience, it also represents the first major phasing milestone. This new concourse allowed us to vacate portions of the existing terminals which have been demolished and made ready for the next phase of construction. The next major milestone will be the opening of the headhouse and Concourse E, which is scheduled for 2022.

In 2020, the Port Authority and Delta agreed to certain deletions and modifications to the scope of the project impacting the terminal canopy, expansion of a parking garage and a pedestrian bridge to that garage, representing an anticipated $186 million reduction in scope. Accordingly, the Port Authority's original contribution of $600 million was reduced to $481 million to reflect its share of the modified scope. We currently expect our net project cost to be approximately $3.3$3.5 billion, and we bear the risks of project construction, including any potential cost over-runs. Using primarily funding provided by cash flows from operations and/orexisting financing arrangements, we expect to spend approximately $560$675 million on this project during 2019,2020, of which $430$100 million was incurred in the ninethree months ended September 30, 2019.March 31, 2020.



37


Financing Activities

Debt and Finance Leases. In February 2019,the March 2020 quarter, we completed the following debt issuances:

In March 2020, we entered into a $1$2.7 billion 364-day secured term loan issuedfacility ("the facility"). Borrowings under the facility are secured by twocertain aircraft. The facility also contains an accordion feature under which the aggregate commitment can be increased to $4.0 billion upon our request, provided that the new lenders which was subsequently repaid byagree to the endexisting terms of the June 2019 quarter. We used the net proceeds of the termfacility. The facility contains covenants similar to our other existing borrowings. In April 2020, this loan was increased to accelerate planned 2019 repurchases under our share repurchase program.$3.0 billion.

In the March 2019 quarter, weWe completed a $500 million$1.0 billion offering of Pass Through Certificates, Series 2019-12020-1 ("2019-12020-1 EETC") throughutilizing a pass through trust.trust during March 2020. The net proceeds of the offering are beingthis issuance were used for general corporate purposes, including to refinance debtpay unsecured notes maturing during 2019.the quarter.
In March 2020, we drew $3.0 billion from our previously undrawn revolving credit facilities.

The principal amount of debt and finance leases was $10.0$16.8 billion at March 31, 2020. We continue to evaluate future financing opportunities, including leveraging our at least $15 billion of unencumbered assets. In response to the impact that the demand environment has had on our financial condition, our credit rating has been downgraded by Standard & Poor's to BB in late March 2020 and by Fitch to BB+ in early April 2020.

CARES Act. On March 27, 2020, President Trump signed the Coronavirus Aid, Relief, and Economic Security Act ("CARES Act") into law. The CARES Act is a relief package intended to assist many aspects of the American economy, including providing the airline industry with up to $25 billion in grants to be used for employee wages, salaries and benefits.

In April 2020, we were granted $5.4 billion in emergency relief through the payroll support program of the CARES Act to be paid in installments through July 2020. The relief payments are conditioned on our agreement to refrain from conducting involuntary employee layoffs or furloughs through September 30, 2019.2020. Other conditions include prohibitions on share repurchases and dividends through September 30, 2021, continuing essential air service as directed by the U.S. Department of Transportation and certain limitations on executive compensation. The relief payments include $3.8 billion in grants and $1.6 billion in an unsecured 10-year low interest loan. The loan includes annual interest rates of 1.00% for the first five years (through April 2025) and the Secured Overnight Financing Rate ("SOFR") plus 2.00% in the final five years. In return, we have agreed to issue to the U.S. Department of the Treasury over 6.5 million warrants to acquire Delta common stock. These warrants include an exercise price of $24.39 per share and have a five-year term.

On April 20, 2020, we received the first installment of $2.7 billion under the payroll support program.

The CARES Act provides for up to $25 billion in secured loans to the airline industry. We expect to be eligible for approximately $4.6 billion under the loan program and are currently evaluating our level of participation.

Finally, the CARES Act also provides for deferred payment of the employer portion of social security taxes through the end of 2020, with 50% of the deferred amount due December 31, 2021 and the remaining 50% due December 31, 2022. This is expected to provide us with approximately $200 million of additional liquidity during the current year.

Capital Return to Shareholders. During the ninethree months ended September 30, 2019,March 31, 2020, we repurchased and retired 346 million shares of our common stock at a cost of $1.8 billion.$344 million.

In the September 2019March 2020 quarter, prior to the declaration of the COVID-19 pandemic, the Board of Directors approved and we paid a quarterly dividend of $0.4025 per share, for total cash dividends of $260 million. In addition,early March 2020, we suspended both our share repurchase program and future dividends due to the impact of the pandemic.

Undrawn Lines of Credit

During the March 2020 quarter, we drew $3.0 billion on October 9, 2019, the Board of Directors approvedour revolving credit facilities and we will pay a quarterly dividend of $0.4025 per share to shareholders of recordhad $21 million undrawn as of November 13, 2019.

Undrawn Lines of Credit

We have $3.1 billion available in undrawn revolving lines of credit.March 31, 2020. These credit facilities include covenants customary for financing of this type. If we are not in compliance with these covenants, we maymay be required to repay amounts borrowed under the credit facilities or we may not be able to draw on them.facilities.

Covenants

We were in compliance with the covenants in our financingsfinancing agreements at September 30, 2019.March 31, 2020.


38


Critical Accounting Policies and Estimates

Except as set forth below, forFor information regarding our Critical Accounting Policies and Estimates, see the "Critical Accounting Policies and Estimates" section of "Item 7. Management's Discussion and Analysis of Financial Condition and Results of Operations" in our Form 10-K.

Loyalty Program

Our SkyMiles loyalty program generates customer loyalty by rewarding customers with incentives to travel on Delta. This program allows customers to earn mileage credits by flying on Delta, Delta Connection10-K and other airlines that participate in the loyalty program. When traveling, customers earn redeemable mileage credits based on the passenger's loyalty program status and ticket price. Customers can also earn mileage credits through participating companies such as credit card companies, hotels, car rental agencies and ridesharing companies. To facilitate transactions with participating companies, we sell mileage credits to non-airline businesses, customers and other airlines. Mileage credits are redeemable by customers in future periods for air travel on Delta and other participating airlines, membership in our Sky Club and other program awards.


Our most significant contract to sell mileage credits relates to our co-brand credit card relationship with American Express. Our agreements with American Express provide for joint marketing, grant certain benefits to Delta-American Express co-branded credit card holders and American Express Membership Rewards program participants, and allow American Express to market its services or products using our customer database. Cardholders earn mileage credits for making purchases using co-branded cards, and certain cardholders may also check their first bag for free, are granted discounted access to Delta Sky Club lounges and receive priority boarding and other benefits while traveling on Delta. Additionally, participants in the American Express Membership Rewards program may exchange their points for mileage credits under the loyalty program. We sell mileage credits at agreed-upon rates to American Express which are then provided to their customers under the co-brand credit card program and the Membership Rewards program.

We account for marketing agreements, including those with American Express, consistent with the accounting method that allocates the consideration received to the individual products and services delivered. We allocate the value based on the relative selling prices of those products and services, which generally consist of award travel, priority boarding, baggage fee waivers, lounge access and the use of our brand. We determine our best estimateNote 2, "Impact of the selling prices by considering a discounted cash flow analysis using multiple inputsCOVID-19 Pandemic," for discussion about the valuation of goodwill, indefinite-lived intangible assets and assumptions, including: (1) the expected number of miles awarded and number of miles redeemed, (2) ETV for the award travel obligation, (3) published rates on our website for baggage fees, discounted access to Delta Sky Club lounges and other benefits while traveling on Delta and (4) brand value.long-lived assets.

Effective January 1, 2019, we amended our co-brand agreement with American Express, and we also amended other agreements with American Express during the current year. The new agreements increase the value we receive and extend the terms to 2029. The products and services delivered are consistent with previous agreements, and we continue to use the accounting method that allocates the consideration received based on the relative selling prices of those products and services.

We defer the amount for award travel obligation as part of loyalty program deferred revenue and recognize loyalty travel awards in passenger revenue as the mileage credits are used for travel. Revenue allocated to services performed in conjunction with a passenger’s flight, such as baggage fee waivers, is recognized as travel-related services in passenger revenue when the related service is performed. Revenue allocated to access Delta Sky Club lounges is recognized as miscellaneous in other revenue as access is provided. Revenue allocated to the remaining performance obligations, primarily brand value, is recorded as loyalty program in other revenue over time as miles are delivered.


Recent Accounting Standards

Comprehensive IncomeCredit Losses. . In February 2018,2016, the FASBFinancial Accounting Standards Board ("FASB") issued Accounting Standards Update ("ASU") No. 2016-13, "Financial Instruments-Credit Losses (Topic 326): Measurement of Credit Losses on Financial Instruments." Under this ASU, No. 2018-02, "Income Statement—Reporting Comprehensive Income (Topic 220)."an entity is required to utilize an "expected credit loss model" on certain financial instruments, including trade and financing receivables. This standard providesmodel requires consideration of a broader range of reasonable and supportable information and requires an optionentity to reclassify stranded tax effects within AOCI to retained earnings due toestimate expected credit losses over the U.S. federal corporate income tax rate change inlifetime of the Tax Cuts and Jobs Act of 2017. This standard is effective for interim and annual reporting periods beginning after December 15, 2018.asset. We adopted this standard effective January 1, 2019 with2020 and due to the electionCOVID-19 pandemic, we recorded reserves against certain of our outstanding financial instruments that were not to reclassify $1.2 billion of stranded tax effects, primarily related to our pension plans, from AOCI to retained earnings.material individually or in the aggregate.


39


Supplemental Information

We sometimes use information ("non-GAAP financial measures") that is derived from the Condensed Consolidated Financial Statements but that is not presented in accordance with GAAP. Under the U.S. Securities and Exchange Commission rules, non-GAAP financial measures may be considered in addition to results prepared in accordance with GAAP but should not be considered a substitute for or superior to GAAP results. The reconciliations presented below of the non-GAAP measures used in this 10-Q may not calculate exactly due to rounding.

Pre-tax (loss)/income, adjusted

The following table shows a reconciliation of pre-tax (loss)/income (a GAAP measure) to pre-tax (loss)/income, adjusted (a non-GAAP financial measure). We adjust pre-tax (loss)/income for the following items to determine pre-tax (loss)/income, adjusted for the reasons described below.

MTM adjustments and settlements.
MTM adjustments and settlements on hedges. Mark-to-market ("MTM") adjustments are defined as fair value changes recorded in periods other than the settlement period. Such fair value changes are not necessarily indicative of the actual settlement value of the underlying hedge in the contract settlement period. Settlements represent cash received or paid on hedge contracts settled during the applicable period.

Equity investment MTM adjustments. We record our proportionate share of earnings/loss from our equity investments in Virgin Atlantic and Grupo Aeroméxico in non-operating expense. We adjust for our equity method investees' hedge portfolio MTM adjustments to allow investors to better understand and analyze our core operational performance in the periods shown.

MTM adjustments on investments. Unrealized gains/losses on our equity investments in GOL, China Eastern, Air France-KLM and Hanjin-KAL, the largest shareholder of Korean Air, which are accounted for at fair value in non-operating expense, are driven by changes in stock prices and foreign currency. Adjusting for these gains/losses allows investors to better understand and analyze our core operational performance in the periods shown.

Delta Private Jets adjustment. Because we combined Delta Private Jets with Wheels Up in January 2020, we have excluded the impact of Delta Private Jets from 2019 results for comparability.


Three Months Ended March 31,
(in millions)20202019
Pre-tax (loss)/income$(607) $946  
Adjusted for:
MTM adjustments and settlements on hedges(7)  
Equity investment MTM adjustments69  (21) 
MTM adjustments on investments123  (100) 
Delta Private Jets adjustment—  (1) 
Pre-tax (loss)/income, adjusted$(422) $831  

MTM adjustments are defined as fair value changes recorded in periods other than the settlement period. Such fair value changes are not necessarily indicative of the actual settlement value of the underlying hedge in the contract settlement period. Settlements represent cash received or paid on hedge contracts settled during the period.

Equity investment MTM adjustments. We record our proportionate share of earnings/loss from our equity investments in Virgin Atlantic and Aeroméxico in non-operating expense. We adjust for our equity method investees' hedge portfolio MTM adjustments to allow investors to better understand and analyze our core operational performance in the periods shown.

Unrealized gain/loss on investments. We record the unrealized gains/losses on our equity investments in GOL, China Eastern, Air France-KLM and Korean, which are accounted for at fair value in non-operating expense. Adjusting for these gains/losses allows investors to better understand and analyze our core operational performance in the periods shown.

DGS sale adjustment. Because we sold DGS in December 2018, we have excluded the impact of DGS from 2018 results for comparability.

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 Three Months Ended September 30,
(in millions)20192018
Pre-tax income$1,947
$1,688
Adjusted for:  
MTM adjustments and settlements(25)(16)
Equity investment MTM adjustments10
(7)
Unrealized gain/loss on investments35
(50)
DGS sale adjustment
(9)
Pre-tax income, adjusted$1,967
$1,606



TRASM, adjusted

The following table shows a reconciliation of TRASM (a GAAP measure) to TRASM, adjusted (a non-GAAP financial measure). We adjust TRASM for the following items to determine TRASM, adjusted for the reasons described below.

Third-party refinery sales. We adjust TRASM for refinery sales to third parties to determine TRASM, adjusted because these revenues are not related to our airline segment. TRASM, adjusted therefore provides a more meaningful comparison of revenue from our airline operations to the rest of the airline industry.

DGS sale adjustment. We adjust for the DGS sale for the same reason described above under the heading pre-tax income, adjusted.
 Three Months Ended September 30, Nine Months Ended September 30,
 20192018 20192018
TRASM
16.58¢
16.40¢ 
16.94¢
16.78¢
Adjusted for:     
Third-party refinery sales(0.01)(0.15) (0.05)(0.27)
   DGS sale adjustment
(0.09) 
(0.09)
TRASM, adjusted
16.57¢
16.17¢ 
16.90¢
16.42¢
Third-party refinery sales. We adjust TRASM for refinery sales to third parties to determine TRASM, adjusted because these revenues are not related to our airline segment. TRASM, adjusted therefore provides a more meaningful comparison of revenue from our airline operations to the rest of the airline industry.

Delta Private Jets adjustment. Because we combined Delta Private Jets with Wheels Up in January 2020, we have excluded the impact of Delta Private Jets from 2019 results for comparability.

Three Months Ended March 31,
20202019
TRASM14.59 ¢16.78 ¢
Adjusted for:
Third-party refinery sales—  (0.08) 
Delta Private Jets adjustment—  (0.07) 
TRASM, adjusted14.59 ¢16.63 ¢


CASM-Ex

The following table shows a reconciliation of CASM (a GAAP measure) to CASM-Ex (a non-GAAP financial measure). We adjust CASM for the following items to determine CASM-Ex for the reasons described below.

Aircraft fuel and related taxes. The volatility in fuel prices impacts the comparability of year-over-year financial performance. The adjustment for aircraft fuel and related taxes allows investors to better understand and analyze our non-fuel costs and year-over-year financial performance.

Third-party refinery sales. We adjust CASM for refinery sales to third parties to determine CASM-Ex because these revenues are not related to our airline segment. CASM-Ex therefore provides a more meaningful comparison of revenue from our airline operations to the rest of the airline industry.

Profit sharing. We adjust for profit sharing because this adjustment allows investors to better understand and analyze our recurring cost performance and provides a more meaningful comparison of our core operating costs to the airline industry.

Delta Private Jets adjustment. Because we combined Delta Private Jets with Wheels Up in January 2020, we have excluded the impact of Delta Private Jets from 2019 results for comparability.
Three Months Ended March 31,
20202019
CASM15.30 ¢15.14 ¢
Adjusted for:
Aircraft fuel and related taxes(2.72) (3.17) 
Third-party refinery sales—  (0.08) 
Profit sharing—  (0.35) 
Delta Private Jets adjustment—  (0.05) 
CASM-Ex12.58 ¢11.49 ¢

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Ancillary businesses and refinery. We adjust for expenses related to aircraft maintenance we provide to third parties, our vacation wholesale operations, our private jet operations, as well as refinery cost of sales to third parties. Results from 2018 also include staffing services performed by DGS. Because these businesses are not related to the generation of a seat mile, we adjust for the costs related to these areas to provide a more meaningful comparison of the costs of our airline operations to the rest of the airline industry.

Profit sharing. We adjust for profit sharing because this adjustment allows investors to better understand and analyze our recurring cost performance and provides a more meaningful comparison of our core operating costs to the airline industry.
 Three Months Ended September 30, Nine Months Ended September 30,
 20192018 20192018
CASM
13.85¢
14.14¢ 
14.46¢
14.70¢
Adjusted for:     
Aircraft fuel and related taxes(2.96)(3.43) (3.10)(3.33)
Ancillary businesses and refinery(0.37)(0.56) (0.45)(0.70)
Profit sharing(0.68)(0.54) (0.60)(0.49)
CASM-Ex
9.84¢
9.61¢ 
10.31¢
10.18¢








Free Cash Flow

We present free cash flow because management believes this metric is helpful to investors to evaluate the company's ability to generate cash that is available for use for debt service or general corporate initiatives. Adjustments include:

Net redemptions of short-term investments. Net redemptions of short-term investments represent the net purchase and sale activity of investments and marketable securities in the period, including gains and losses. We adjust for this activity to provide investors a better understanding of the company's free cash flow generated by our operations.

Strategic investments. Cash flows related to our investments in LATAM and Hanjin-KAL, the largest shareholder of Korean Air, are included in our GAAP investing activities. We adjust free cash flow for this activity because it provides a more meaningful comparison to the airline industry.

Net cash flows related to certain airport construction projects and other. Cash flows related to certain airport construction projects are included in our GAAP operating activities and capital expenditures. We have adjusted for these items, which were primarily funded by cash restricted for airport construction, to provide investors a better understanding of the company's free cash flow and capital expenditures that are core to our operational performance in the periods shown.

Three Months Ended March 31,
(in millions)20202019
Net cash provided by operating activities$358  $1,942  
Net cash used in investing activities(2,971) (1,096) 
Adjusted for:
Net redemptions of short-term investments—  (206) 
Strategic investments2,099  —  
Net cash flows related to certain airport construction projects and other353  111  
Total free cash flow$(161) $751  

Net redemptions of short-term investments represent the net purchase and sale activity of investments and marketable securities in the period, including gains and losses. We adjust for this activity to provide investors a better understanding of the company's free cash flow generated by our operations.

Strategic investments. Cash flows related to our investment in Hanjin-KAL, the largest shareholder of Korean Air, are included in our GAAP investing activities. We adjust free cash flow for this activity because it provides a more meaningful comparison to the airline industry.

Net cash flows related to certain airport construction projects and other. Cash flows related to certain airport construction projects are included in our GAAP operating activities and capital expenditures. We have adjusted for these items, which were primarily funded by cash restricted for airport construction, to provide investors a better understanding of the company's free cash flow and capital expenditures that are core to our operational performance in the periods shown.

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 Three Months Ended September 30,
(in millions)20192018
Net cash provided by operating activities$2,245
$1,500
Net cash used in investing activities(1,125)(903)
Adjustments:  
     Net redemptions of short-term investments
(42)
     Strategic investments81

     Net cash flows related to certain airport construction projects and other229
100
Total free cash flow$1,430
$655


ITEM 3. QUANTITATIVE AND QUALITATIVE DISCLOSURES ABOUT MARKET RISK

There have been no material changes in market risk from the information provided in "Item 7A. Quantitative and Qualitative Disclosures About Market Risk" in our Form 10-K.


ITEM 4. CONTROLS AND PROCEDURES

Our management, including our Chief Executive Officer and Chief Financial Officer, performed an evaluation of our disclosure controls and procedures, which have been designed to permit us to effectively identify and timely disclose important information. Our management, including our Chief Executive Officer and Chief Financial Officer, concluded that the controls and procedures were effective as of September 30, 2019March 31, 2020 to ensure that material information was accumulated and communicated to our management, including our Chief Executive Officer and Chief Financial Officer, as appropriate to allow timely decisions regarding required disclosure.

During the three months ended September 30, 2019,March 31, 2020, we did not make any changes in our internal control over financial reporting that have materially affected, or are reasonably likely to materially affect, our internal control over financial reporting.

PART II. OTHER INFORMATION

ITEM 1. LEGAL PROCEEDINGS

"Item 3. Legal Proceedings" of our Form 10-K includes a discussion of our legal proceedings. There have been no material changes from the legal proceedings described in our Form 10-K.


ITEM 1A. RISK FACTORS

“Item 1A. Risk Factors” of our Form 10-K includes a discussion of our risk factors. ThereThe information presented below updates, and should be read in conjunction with, the risk factors and information disclosed in our Form 10-K. Except as presented below, there have been no material changes from the risk factors described in our Form 10-K.


The rapid spread of the COVID-19 virus and measures implemented to combat it are having, and are likely to continue to have, a material adverse effect on our business. Moreover, the longer the pandemic persists, the more material the ultimate effects are likely to be. It is likely that there will be future negative effects that we cannot presently predict, including near term effects.

The rapid spread of COVID-19, as well as the escalating measures governments and private organizations have implemented in order to stem the spread of this pandemic, are having a material adverse effect on the demand for worldwide air travel, and consequently upon our business. Among other effects of the COVID-19 pandemic affecting air travel and our business:

In the United States, which is our primary market, the government has placed significant restrictions on travel between the United States and specific countries, issued a mandate for U.S. citizens to avoid all international travel and has issued a travel advisory for residents of New York, New Jersey and Connecticut due to extensive community transmission of COVID-19 in the area;
Many foreign governments have placed restrictions on citizens of other countries, including citizens of the U.S., flying into their countries;
State or local governments have issued health-related curfews or “shelter in place” orders which dissuade or restrict air travel;
Employers in both the public and private sectors have issued instructions to employees to work from home and/or otherwise dissuading or restricting air travel;
Business conventions and conferences, significant sporting events, concerts and similar entertainment have been, and are continuing to be, cancelled, reducing the demand for both business air travel (which drives our most profitable ticket sales) and leisure air travel;
Popular tourist destinations have been, and are continuing to be, closed, or operations are being curtailed, reducing the demand for leisure air travel;
Travelers are discouraged from air travel to destinations where COVID-19 is particularly virulent;
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Travelers have indicated they are wary of airports and commercial aircraft, where they may view the risk of contagion as increased (and contagion or virus-related deaths linked or alleged to be linked to travel on our aircraft, whether accurate or not, may injure our reputation);
Travelers may be dissuaded from flying due to possible enhanced COVID-19-related screening measures which are being implemented across multiple markets we serve; and
Travelers may be dissuaded from flying due to the concern that additional travel restrictions implemented between their departure and return may affect their ability to return to their homes.

These effects related to the COVID-19 pandemic are negatively impacting air travel in general, which in turn are negatively affecting our revenues and results of operations. Moreover, additional currently unknown restrictions or other events dissuading air travel may occur in the future as a result of the pandemic (including possibly in the near term), lengthening the negative effects of the COVID-19 pandemic on our business.

Our operations could be negatively affected further if our employees are quarantined or sickened as a result of exposure to COVID-19, or if they are subject to governmental COVID-19 curfews or “shelter in place” health orders. Measures restricting the ability of our airport or inflight employees to come to work may cause a further deterioration in our service or operations, all of which could negatively affect our business.

In response to the crisis, we are taking certain steps to mitigate the effects on our business, which themselves may have negative consequences with respect to our business and operations. For example, we have significantly reduced our flight capacity. However, the cost savings achievable with temporary capacity reductions cannot be achieved immediately and will not completely eliminate the costs related to unused capacity.

Furthermore, we have waived air travel booking change fees to a broad extent and extended the ability to rebook that travel for up to two years in order to encourage travelers to book air travel (or not cancel already booked travel) despite the inherent uncertainty caused by the COVID-19 pandemic. Despite these efforts, we are experiencing significant ticket cancellations. Cancellations, the waiver of change fees and other refunds have negatively affected our revenues and liquidity, and we expect such negative effects to continue.

Other cost-saving measures that we are implementing or may consider, such as deferral of nonessential maintenance, capital expenditure reductions, hiring freezes, facility closures, deferral of pension funding and compensation reductions, are unlikely to entirely make-up for the loss in cash as result of decreased ticket sales and could also negatively affect our service to customers, revenues and results of operations. The pandemic is also having a material adverse effect on third parties whose services we utilize, including regional carriers in the Delta Connection program and providers of ground services at some airports, which may also negatively affect our service to customers.

We are unable to predict how long these conditions will persist, what additional measures may be introduced by governments or private parties or what effect any such additional measures may have on air travel and our business. Furthermore, not only is the duration of the pandemic and future correlative combative measures at present unknown, the overall situation is extremely fluid, and it is impossible to predict the timing of future material changes in the situation. It therefore is impossible to predict whether any such unknown future developments will occur in the near, medium or long terms, and depending on the duration of the pandemic, such negative developments may occur over the entirety of the event.

At this time we are also not able to predict whether the COVID-19 pandemic will result in permanent changes to our customers' behavior, with such changes including but not limited to a permanent reduction in business travel as a result of increased usage of "virtual" and "teleconferencing" products and more broadly a general reluctance to travel by consumers, each of which could have a material impact on our business.

All of the foregoing have had a material adverse effect on our business, results of operations and financial condition.

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We have a significant amount of fixed obligations and have incurred significant new debt in a short period in response to the COVID-19 pandemic. Insufficient liquidity may have a material adverse effect on our financial condition and business.

We have a significant amount of existing fixed obligations, including aircraft lease and debt financings, leases of airport property and other facilities, and other material cash obligations. In response to the travel restrictions imposed as a result of the COVID-19 pandemic, decreased demand and other effects the outbreak of COVID-19 has had and is expected to have on our business, we have incurred and continue to seek significant amounts of additional liquidity in the short-term, through the issuance of additional debt securities as well as through bilateral and syndicated secured and/or unsecured credit facilities. In addition, we have substantial noncancelable commitments for capital expenditures, including for the acquisition of new aircraft and related spare engines.

Although our cash flows from operations and our available capital, including the proceeds from financing transactions, have been sufficient to meet these obligations and commitments to date, our future liquidity could be negatively affected by the risk factors discussed in this form 10-Q, in “Item 1A., Risk Factors” of our Annual Report on Form 10-K for the fiscal year ended December 31, 2019 and other filings we may make from time to time with the SEC. We had $6.0 billion in unrestricted liquidity as of March 31, 2020 and have raised an additional $1.6 billion through April 21, 2020. In addition, we are receiving cash from the U.S. government under the payroll support program of the CARES Act, including $2.7 billion on April 20, 2020. If our liquidity is materially diminished, we might not be able to timely pay our leases and debts or comply with certain operating and financial covenants under our financing and credit card processing agreements or with other material provisions of our contractual obligations. In particular, under our credit card processing agreements, counterparties may require that we maintain a reserve equal to a portion of advanced ticket sales that have been processed by that financial institution, but for which we have not yet provided the air transportation. Such financial institutions may require additional cash or other collateral reserves to be established or additional withholding of payments related to receivables collected if we do not maintain certain minimum levels of liquidity.

Agreements governing our debt, including credit agreements, include financial and other covenants. Failure to comply with these covenants could result in events of default.

Our primary credit facility has various financial and other covenants that require us to maintain a minimum fixed charge coverage ratio and a minimum asset coverage ratio. Based on the reduction in demand that we are currently experiencing as a result of the COVID-19 pandemic and given the limited visibility to the future recovery of demand, there is a range of possible outcomes where our earnings could be reduced enough to result in a breach of the minimum fixed charge coverage ratio within the next year. If we anticipate a potential breach, we expect to seek an amendment or waiver from our lenders. There is no assurance that our efforts to obtain such an amendment or waiver would be successful.

We have other facilities, some of which are secured and also contain collateral coverage ratios. A decline in the value of our assets supporting these facilities from factors that are not under our control could affect one or more of the ratios. In addition, the credit facilities contain other negative covenants customary for such financings. These covenants are subject to important exceptions and qualifications. If we fail to comply with these covenants and are unable to remedy or obtain a waiver or amendment, an event of default would result.

The credit facilities also contain other events of default customary for such financings. If an event of default were to occur, the lenders could, among other things, declare outstanding amounts due and payable and where applicable, repossess collateral, which may include aircraft or other valuable assets. In addition, an event of default or declaration of acceleration under any of the credit facilities could also result in an event of default under other of our financing agreements. The acceleration of significant amounts of debt could require us to renegotiate, repay or refinance the obligations under the credit facilities or other financing arrangements.

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ITEM 2. UNREGISTERED SALES OF EQUITY SECURITIES AND USE OF PROCEEDS

The following table presents information with respect to purchases of common stock we made during the September 2019March 2020 quarter. The total number of shares purchased includes shares repurchased pursuant to our $5 billion share repurchase program, which was publicly announced on May 11, 2017 and will terminate no later than December 31, 2020. Some purchases made in the September 2019March 2020 quarter were made pursuant to a trading plan meeting the requirements of Rule 10b5-1 under the Securities Exchange Act of 1934. In March 2020, we suspended our share repurchase program due to the impact of the COVID-19 pandemic.

In addition, the table includes shares withheld from employees to satisfy certain tax obligations due in connection with grants of stock under the Delta Air Lines, Inc. Performance Compensation Plan (the "Plan"). The Plan provides for the withholding of shares to satisfy tax obligations. It does not specify a maximum number of shares that can be withheld for this purpose. The shares of common stock withheld to satisfy tax withholding obligations may be deemed to be "issuer purchases" of shares that are required to be disclosed pursuant to this Item.
PeriodTotal Number of Shares PurchasedAverage Price Paid Per ShareTotal Number of Shares Purchased as Part of Publicly Announced Plans or ProgramsApproximate Dollar Value (in millions) of Shares That May
Yet be Purchased Under the
Plan or Programs
January 20202,780,349  $58.59  2,780,349  $930  
February 20203,165,706  $56.86  3,165,706  $760  
March 2020738,722  $46.99  738,722  $730  
Total6,684,777  6,684,777  


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PeriodTotal Number of Shares PurchasedAverage Price Paid Per ShareTotal Number of Shares Purchased as Part of Publicly Announced Plans or Programs
Approximate Dollar Value (in millions) of Shares That May
Yet be Purchased Under the
Plan or Programs
July 20191,011,174
$61.10
1,011,174
 $1,440
August 20191,382,096
$58.45
1,382,096
 $1,360
September 20191,126,813
$58.49
1,126,813
 $1,295
Total3,520,083
 3,520,083
  



ITEM 6. EXHIBITS

(a) Exhibits

10.1
15
31.1
31.2
32
101.INSXBRL Instance Document - The instance document does not appear in the interactive data file because its XBRL tags are embedded within the Inline XBRL document.
101.SCHXBRL Taxonomy Extension Schema Document
101.CALXBRL Taxonomy Extension Calculation Linkbase Document
101.DEFXBRL Taxonomy Extension Definition Linkbase Document
101.LABXBRL Taxonomy Extension Labels Linkbase Document
101.PREXBRL Taxonomy Extension Presentation Linkbase Document
104The cover page from this Quarterly Report on Form 10-Q for the quarter ended September 30, 2019, formatted in Inline XBRL
____________
101.INS  Inline XBRL Instance Document - The instance document does not appear in the interactive data file because its XBRL tags are embedded within the Inline XBRL document.
101.SCH Inline XBRL Taxonomy Extension Schema Document
101.CAL Inline XBRL Taxonomy Extension Calculation Linkbase Document
101.DEF Inline XBRL Taxonomy Extension Definition Linkbase Document
101.LAB Inline XBRL Taxonomy Extension Labels Linkbase Document
101.PRE  Inline XBRL Taxonomy Extension Presentation Linkbase Document
104  The cover page from this exhibit have been omitted as confidential information.Quarterly Report on Form 10-Q for the quarter ended March 31, 2020, formatted in Inline XBRL






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SIGNATURE

Pursuant to the requirements of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned thereunto duly authorized.
Delta Air Lines, Inc.
(Registrant)
Delta Air Lines, Inc.
(Registrant)
/s/ William C. Carroll
William C. Carroll
Senior Vice President - Finance and Controller
(Principal Accounting Officer)
October 10, 2019April 22, 2020


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