UNITED STATES

SECURITIES AND EXCHANGE COMMISSION

Washington, D.C. 20549

FORM 10-Q

(Mark One)


☒			QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934

For the quarterly period ended September 30, ~~2020~~2021


☐			TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934

For the transition period from __________ to ___________

Commission file number: 1-7945

DELUXE CORPORATION

(Exact name of registrant as specified in its charter)


MN			41-0216800
(State or other jurisdiction of incorporation or organization)			(I.R.S. Employer Identification No.)
~~3680 Victoria St. N.~~801 S. Marquette Ave.	~~Shoreview~~Minneapolis	MN	~~55126-2966~~55402-2807
(Address of principal executive offices)			(Zip Code)

(651) 483-7111

(Registrant’s telephone number, including area code)

Securities registered pursuant to Section 12(b) of the Act:


Title of each class	Trading symbol(s)	Name of each exchange on which registered
Common Stock, par value $1.00 per share	DLX	NYSE

Indicate by check mark whether the registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days. ☒ Yes ☐ No

Indicate by check mark whether the registrant has submitted electronically every Interactive Data File required to be submitted pursuant to Rule 405 of Regulation S-T (§232.405 of this chapter) during the preceding 12 months (or such shorter period that the registrant was required to submit and post such files). ☒ Yes ☐ No

Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, a smaller reporting company, or an emerging growth company. See the definitions of “large accelerated filer,” “accelerated filer,” “smaller reporting company,” and "emerging growth company" in Rule 12b-2 of the Exchange Act.


Large Accelerated Filer	☒	Accelerated Filer	☐
Non-accelerated Filer	☐	Smaller Reporting Company	☐
		Emerging Growth Company	☐

If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act. ☐

Indicate by check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the Exchange Act).

☐ Yes ☒ No

The number of shares outstanding of registrant’s common stock as of October ~~28, 2020~~27, 2021 was ~~41,893,988.~~42,605,822.


PART I – FINANCIAL INFORMATION


Item 1. FINANCIAL STATEMENTS


DELUXE CORPORATION CONSOLIDATED BALANCE SHEETS (unaudited)


(in thousands, except share par value)	(in thousands, except share par value)	September 30, 2020		December 31, 2019		(in thousands, except share par value)	September 30, 2021		December 31, 2020
ASSETS	ASSETS					ASSETS
Current assets:	Current assets:					Current assets:
Cash and cash equivalents, including securities carried at fair value of $35,009 and $9,713, respectively		$	310,430	$	73,620
Trade accounts receivable, net of allowance for uncollectible accounts of $6,488 and $4,985, respectively		138,349		163,421
Cash and cash equivalents						Cash and cash equivalents	$	121,064	$	123,122
Trade accounts receivable, net of allowances for uncollectible accounts						Trade accounts receivable, net of allowances for uncollectible accounts	174,546		161,959
Inventories and supplies	Inventories and supplies	50,512		39,921		Inventories and supplies	35,355		40,130
Funds held for customers, including securities carried at fair value of $23,613 and $34,450, respectively		106,199		117,641
Funds held for customers, including securities carried at fair value of $13,302 and $28,462, respectively						Funds held for customers, including securities carried at fair value of $13,302 and $28,462, respectively	142,482		119,749
Revenue in excess of billings	Revenue in excess of billings	29,307		32,790		Revenue in excess of billings	41,189		17,617
Other current assets	Other current assets	43,139		44,818		Other current assets	52,890		44,054
Total current assets	Total current assets	677,936		472,211		Total current assets	567,526		506,631
Deferred income taxes	Deferred income taxes	5,834		3,907		Deferred income taxes	2,290		6,642
Long-term investments	Long-term investments	45,522		44,995		Long-term investments	46,832		45,919
Property, plant and equipment, net of accumulated depreciation of $365,250 and $377,180, respectively		80,694		96,467
Property, plant and equipment, net of accumulated depreciation of $346,364 and $360,907, respectively						Property, plant and equipment, net of accumulated depreciation of $346,364 and $360,907, respectively	129,712		88,680
Operating lease assets	Operating lease assets	40,475		44,372		Operating lease assets	58,442		35,906
Intangibles, net of accumulated amortization of $596,778 and $557,023, respectively		234,764		276,122
Intangibles, net of accumulated amortization of $675,417 and $587,273, respectively						Intangibles, net of accumulated amortization of $675,417 and $587,273, respectively	515,936		246,760
Goodwill	Goodwill	736,779		804,487		Goodwill	1,435,483		702,958
Other non-current assets	Other non-current assets	185,175		200,750		Other non-current assets	249,972		208,679
Total assets	Total assets	$	2,007,179	$	1,943,311	Total assets	$	3,006,193	$	1,842,175
LIABILITIES AND SHAREHOLDERS’ EQUITY	LIABILITIES AND SHAREHOLDERS’ EQUITY					LIABILITIES AND SHAREHOLDERS’ EQUITY
Current liabilities:	Current liabilities:					Current liabilities:
Accounts payable	Accounts payable	$	113,120	$	112,198	Accounts payable	$	138,339	$	116,990
Funds held for customers	Funds held for customers	104,197		116,411		Funds held for customers	141,597		117,647
Accrued liabilities	Accrued liabilities	161,542		179,338		Accrued liabilities	203,784		177,183
Current portion of long-term debt						Current portion of long-term debt	57,167		—
Total current liabilities	Total current liabilities	378,859		407,947		Total current liabilities	540,887		411,820
Long-term debt	Long-term debt	1,040,000		883,500		Long-term debt	1,719,000		840,000
Operating lease liabilities	Operating lease liabilities	30,909		33,585		Operating lease liabilities	49,827		28,344
Deferred income taxes	Deferred income taxes	4,794		14,898		Deferred income taxes	66,637		5,401
Other non-current liabilities	Other non-current liabilities	41,173		32,520		Other non-current liabilities	71,976		43,218
Commitments and contingencies (Notes 12 and 15)
Commitments and contingencies (Notes 14 and 17)						Commitments and contingencies (Notes 14 and 17)	0		0
Shareholders' equity:	Shareholders' equity:					Shareholders' equity:
Common shares $1 par value (authorized: 500,000 shares; outstanding: September 30, 2020 – 41,893; December 31, 2019 – 42,126)		41,893		42,126
Common shares $1 par value (authorized: 500,000 shares; outstanding: September 30, 2021 – 42,601; December 31, 2020 – 41,973)						Common shares $1 par value (authorized: 500,000 shares; outstanding: September 30, 2021 – 42,601; December 31, 2020 – 41,973)	42,601		41,973
Additional paid-in capital	Additional paid-in capital	11,554		4,086		Additional paid-in capital	50,156		17,558
Retained earnings	Retained earnings	510,805		572,596		Retained earnings	505,100		495,153
Accumulated other comprehensive loss	Accumulated other comprehensive loss	(52,904)		(47,947)		Accumulated other comprehensive loss	(40,231)		(41,433)
Non-controlling interest	Non-controlling interest	96		0		Non-controlling interest	240		141
Total shareholders’ equity	Total shareholders’ equity	511,444		570,861		Total shareholders’ equity	557,866		513,392
Total liabilities and shareholders’ equity	Total liabilities and shareholders’ equity	$	2,007,179	$	1,943,311	Total liabilities and shareholders’ equity	$	3,006,193	$	1,842,175

See Condensed Notes to Unaudited Consolidated Financial Statements


DELUXE CORPORATION CONSOLIDATED STATEMENTS OF COMPREHENSIVE INCOME (LOSS) (unaudited)


		Quarter Ended September 30,				Nine Months Ended September 30,					Quarter Ended September 30,				Nine Months Ended September 30,
(in thousands, except per share amounts)	(in thousands, except per share amounts)	2020		2019		2020		2019		(in thousands, except per share amounts)	2021		2020		2021		2020
Product revenue	Product revenue	$	298,751	$	346,315	$	908,146	$	1,043,896	Product revenue	$	302,369	$	298,751	$	907,646	$	908,146
Service revenue	Service revenue	140,710		147,278		428,142		442,749		Service revenue	229,772		140,710		543,976		428,142
Total revenue	Total revenue	439,461		493,593		1,336,288		1,486,645		Total revenue	532,141		439,461		1,451,622		1,336,288
Cost of products	Cost of products	(108,369)		(133,807)		(332,818)		(398,869)		Cost of products	(111,008)		(108,369)		(330,896)		(332,818)
Cost of services	Cost of services	(66,092)		(69,916)		(205,974)		(207,006)		Cost of services	(133,143)		(66,092)		(298,341)		(205,974)
Total cost of revenue	Total cost of revenue	(174,461)		(203,723)		(538,792)		(605,875)		Total cost of revenue	(244,151)		(174,461)		(629,237)		(538,792)
Gross profit	Gross profit	265,000		289,870		797,496		880,770		Gross profit	287,990		265,000		822,385		797,496
Selling, general and administrative expense	Selling, general and administrative expense	(198,871)		(213,318)		(634,645)		(665,787)		Selling, general and administrative expense	(239,251)		(198,871)		(685,593)		(634,645)
Restructuring and integration expense	Restructuring and integration expense	(18,949)		(26,255)		(56,957)		(49,089)		Restructuring and integration expense	(12,335)		(18,949)		(38,012)		(56,957)
Asset impairment charges	Asset impairment charges	(2,760)		(390,980)		(97,973)		(390,980)		Asset impairment charges	—		(2,760)		—		(101,749)
Operating income (loss)		44,420		(340,683)		7,921		(225,086)
Operating income										Operating income	36,404		44,420		98,780		4,145
Interest expense	Interest expense	(5,083)		(8,710)		(18,254)		(27,251)		Interest expense	(21,494)		(5,083)		(35,548)		(18,254)
Other income	Other income	2,201		2,183		8,482		6,118		Other income	2,282		2,201		6,443		8,482
Income (loss) before income taxes	Income (loss) before income taxes	41,538		(347,210)		(1,851)		(246,219)		Income (loss) before income taxes	17,192		41,538		69,675		(5,627)
Income tax (provision) benefit		(12,094)		28,717		(13,958)		1,498
Income tax provision										Income tax provision	(4,691)		(12,094)		(20,720)		(13,746)
Net income (loss)	Net income (loss)	29,444		(318,493)		(15,809)		(244,721)		Net income (loss)	12,501		29,444		48,955		(19,373)
Net income attributable to non-controlling interest	Net income attributable to non-controlling interest	(27)		0		(46)		0		Net income attributable to non-controlling interest	(37)		(27)		(99)		(46)
Net income (loss) attributable to Deluxe	Net income (loss) attributable to Deluxe	$	29,417	$	(318,493)	$	(15,855)	$	(244,721)	Net income (loss) attributable to Deluxe	$	12,464	$	29,417	$	48,856	$	(19,419)
Total comprehensive income (loss)	Total comprehensive income (loss)	$	32,319	$	(322,150)	$	(20,766)	$	(245,326)	Total comprehensive income (loss)	$	10,099	$	32,319	$	50,157	$	(24,330)
Comprehensive income (loss) attributable to Deluxe	Comprehensive income (loss) attributable to Deluxe	32,292		(322,150)		(20,812)		(245,326)		Comprehensive income (loss) attributable to Deluxe	10,062		32,292		50,058		(24,376)
Basic earnings (loss) per share	Basic earnings (loss) per share	0.70		(7.49)		(0.38)		(5.65)		Basic earnings (loss) per share	0.29		0.70		1.15		(0.46)
Diluted earnings (loss) per share	Diluted earnings (loss) per share	0.70		(7.49)		(0.40)		(5.65)		Diluted earnings (loss) per share	0.28		0.70		1.13		(0.48)

See Condensed Notes to Unaudited Consolidated Financial Statements


DELUXE CORPORATION CONSOLIDATED STATEMENTS OF SHAREHOLDERS' EQUITY (unaudited)

(in thousands) Common shares Common shares
par value Additional paid-in capital Retained earnings Accumulated other comprehensive loss Non-controlling interest Total
Balance, June 30, 2020 41,855 $ 41,855 $ 4,950 $ 494,243 $ (55,779) $ 69 $ 485,338
Net income — — — 29,417 — 27 29,444
Cash dividends ($0.30 per share) — — — (12,855) — — (12,855)
Common shares issued 44 44 593 — — — 637
Common shares retired (6) (6) (128) — — — (134)
Employee share-based compensation — — 6,139 — — — 6,139
Other comprehensive income — — — — 2,875 — 2,875
Balance, September 30, 2020 41,893 $ 41,893 $ 11,554 $ 510,805 $ (52,904) $ 96 $ 511,444

(in thousands) Common shares Common shares
par value Additional paid-in capital Retained earnings Accumulated other comprehensive loss Non-controlling interest Total
Balance, December 31, 2019 42,126 $ 42,126 $ 4,086 $ 572,596 $ (47,947) $ 0 $ 570,861
Net loss — — — (15,855) — 46 (15,809)
Cash dividends ($0.90 per share) — — — (38,562) — — (38,562)
Common shares issued 334 334 2,860 — — — 3,194
Common shares repurchased (499) (499) (9,767) (3,734) — — (14,000)
Other common shares retired (68) (68) (1,994) — — — (2,062)
Employee share-based compensation — — 16,369 — — — 16,369
Adoption of Accounting Standards Update No. 2016-13 (Note 2) — — — (3,640) — — (3,640)
Other comprehensive loss — — — — (4,957) — (4,957)
Non-controlling interest, net — — — — — 50 50
Balance, September 30, 2020 41,893 $ 41,893 $ 11,554 $ 510,805 $ (52,904) $ 96 $ 511,444


(in thousands)	Common shares	Common shares par value		Additional paid-in capital		Retained earnings		Accumulated other comprehensive loss		Non-controlling interest		Total
Balance, June 30, 2021	42,537	$	42,537	$	41,607	$	505,753	$	(37,829)	$	203	$	552,271
Net income	—	—		—		12,464		—		37		12,501
Cash dividends ($0.30 per share)	—	—		—		(13,117)		—		—		(13,117)
Common shares issued	75	75		1,104		—		—		—		1,179
Common shares retired	(11)	(11)		(452)		—		—		—		(463)
Employee share-based compensation	—	—		7,897		—		—		—		7,897
Other comprehensive loss	—	—		—		—		(2,402)		—		(2,402)
Balance, September 30, 2021	42,601	$	42,601	$	50,156	$	505,100	$	(40,231)	$	240	$	557,866


(in thousands)	Common shares	Common shares par value		Additional paid-in capital		Retained earnings		Accumulated other comprehensive loss		Non-controlling interest		Total
Balance, December 31, 2020	41,973	$	41,973	$	17,558	$	495,153	$	(41,433)	$	141	$	513,392
Net income	—	—		—		48,856		—		99		48,955
Cash dividends ($0.90 per share)	—	—		—		(38,909)		—		—		(38,909)
Common shares issued	744	744		15,655		—		—		—		16,399
Common shares retired	(116)	(116)		(4,518)		—		—		—		(4,634)
Employee share-based compensation	—	—		21,461		—		—		—		21,461
Other comprehensive income	—	—		—		—		1,202		—		1,202
Balance, September 30, 2021	42,601	$	42,601	$	50,156	$	505,100	$	(40,231)	$	240	$	557,866

See Condensed Notes to Unaudited Consolidated Financial Statements


DELUXE CORPORATION CONSOLIDATED STATEMENTS OF SHAREHOLDERS' EQUITY (continued) (unaudited)

(in thousands) Common shares Common shares
par value Additional paid-in capital Retained earnings Accumulated other comprehensive loss Total
Balance, June 30, 2019 42,928 $ 42,928 $ 0 $ 904,748 $ (53,527) $ 894,149
Net loss — — — (318,493) — (318,493)
Cash dividends ($0.30 per share) — — — (12,977) — (12,977)
Common shares issued 51 51 1,472 — — 1,523
Common shares repurchased (876) (876) (6,109) (32,666) — (39,651)
Other common shares retired (4) (4) (200) — — (204)
Employee share-based compensation — — 4,837 — — 4,837
Other comprehensive loss — — — — (3,657) (3,657)
Balance, September 30, 2019 42,099 $ 42,099 $ 0 $ 540,612 $ (57,184) $ 525,527


(in thousands)	Common shares	Common shares par value		Additional paid-in capital		Retained earnings		Accumulated other comprehensive loss		Non-controlling interest		Total
Balance, June 30, 2020	41,855	$	41,855	$	4,950	$	466,797	$	(55,779)	$	69	$	457,892
Net income	—	—		—		29,417		—		27		29,444
Cash dividends ($0.30 per share)	—	—		—		(12,855)		—		—		(12,855)
Common shares issued	44	44		593		—		—		—		637
Common shares retired	(6)	(6)		(128)		—		—		—		(134)
Employee share-based compensation	—	—		6,139		—		—		—		6,139
Other comprehensive income	—	—		—		—		2,875		—		2,875
Balance, September 30, 2020	41,893	$	41,893	$	11,554	$	483,359	$	(52,904)	$	96	$	483,998

(in thousands) Common shares Common shares
par value Additional paid-in capital Retained earnings Accumulated other comprehensive loss Total
Balance, December 31, 2018 44,647 $ 44,647 $ 0 $ 927,345 $ (56,579) $ 915,413
Net loss — — — (244,721) — (244,721)
Cash dividends ($0.90 per share) — — — (39,445) — (39,445)
Common shares issued 150 150 3,411 — — 3,561
Common shares repurchased (2,632) (2,632) (13,615) (102,300) — (118,547)
Other common shares retired (66) (66) (3,010) — — (3,076)
Employee share-based compensation — — 13,214 — — 13,214
Adoption of Accounting Standards Update No. 2016-02 — — — (267) — (267)
Other comprehensive loss — — — — (605) (605)
Balance, September 30, 2019 42,099 $ 42,099 $ 0 $ 540,612 $ (57,184) $ 525,527


(in thousands)	Common shares	Common shares par value		Additional paid-in capital		Retained earnings		Accumulated other comprehensive loss		Non-controlling interest		Total
Balance, December 31, 2019	42,126	$	42,126	$	4,086	$	548,714	$	(47,947)	$	—	$	546,979
Net loss	—	—		—		(19,419)		—		46		(19,373)
Cash dividends ($0.90 per share)	—	—		—		(38,562)		—		—		(38,562)
Common shares issued	334	334		2,860		—		—		—		3,194
Common shares repurchased	(499)	(499)		(9,767)		(3,734)		—		—		(14,000)
Other common shares retired	(68)	(68)		(1,994)		—		—		—		(2,062)
Employee share-based compensation	—	—		16,369		—		—		—		16,369
Adoption of Accounting Standards Update No. 2016-13	—	—		—		(3,640)		—		—		(3,640)
Other comprehensive loss	—	—		—		—		(4,957)		—		(4,957)
Non-controlling interest, net	—	—		—		—		—		50		50
Balance, September 30, 2020	41,893	$	41,893	$	11,554	$	483,359	$	(52,904)	$	96	$	483,998

See Condensed Notes to Unaudited Consolidated Financial Statements


DELUXE CORPORATION CONSOLIDATED STATEMENTS OF CASH FLOWS (unaudited)


		Nine Months Ended September 30,					Nine Months Ended September 30,
(in thousands)	(in thousands)	2020		2019		(in thousands)	2021		2020
Cash flows from operating activities:	Cash flows from operating activities:					Cash flows from operating activities:
Net loss		$	(15,809)	$	(244,721)
Adjustments to reconcile net loss to net cash provided by operating activities:
Net income (loss)						Net income (loss)	$	48,955	$	(19,373)
Adjustments to reconcile net income (loss) to net cash provided by operating activities:						Adjustments to reconcile net income (loss) to net cash provided by operating activities:
Depreciation	Depreciation	15,510		12,206		Depreciation	14,536		15,510
Amortization of intangibles	Amortization of intangibles	67,555		83,224		Amortization of intangibles	88,393		67,555
Operating lease expense	Operating lease expense	15,044		15,145		Operating lease expense	12,897		15,044
Asset impairment charges	Asset impairment charges	97,973		390,980		Asset impairment charges	—		101,749
Amortization of prepaid product discounts	Amortization of prepaid product discounts	21,725		17,861		Amortization of prepaid product discounts	23,425		21,725
Deferred income taxes	Deferred income taxes	(9,395)		(38,549)		Deferred income taxes	13,733		(9,607)
Employee share-based compensation expense	Employee share-based compensation expense	15,335		14,580		Employee share-based compensation expense	21,801		15,335
Other non-cash items, net	Other non-cash items, net	15,231		10,082		Other non-cash items, net	10,459		15,231
Changes in assets and liabilities:
Changes in assets and liabilities, net of effect of acquisition:						Changes in assets and liabilities, net of effect of acquisition:
Trade accounts receivable	Trade accounts receivable	21,376		27,505		Trade accounts receivable	15,164		21,376
Inventories and supplies	Inventories and supplies	(11,938)		2,728		Inventories and supplies	3,787		(11,938)
Other current assets	Other current assets	2,158		(3,213)		Other current assets	(27,495)		2,158
Non-current assets	Non-current assets	(13,335)		(3,346)		Non-current assets	(35,821)		(13,335)
Accounts payable	Accounts payable	(9,830)		(10,779)		Accounts payable	8,538		(9,830)
Prepaid product discount payments	Prepaid product discount payments	(24,947)		(20,370)		Prepaid product discount payments	(27,049)		(24,947)
Other accrued and non-current liabilities	Other accrued and non-current liabilities	(19,842)		(45,309)		Other accrued and non-current liabilities	(22,094)		(19,842)
Net cash provided by operating activities	Net cash provided by operating activities	166,811		208,024		Net cash provided by operating activities	149,229		166,811
Cash flows from investing activities:	Cash flows from investing activities:					Cash flows from investing activities:
Payment for acquisition, net of cash, cash equivalents,restricted cash and restricted cash equivalents acquired						Payment for acquisition, net of cash, cash equivalents,restricted cash and restricted cash equivalents acquired	(956,717)		—
Purchases of capital assets	Purchases of capital assets	(42,707)		(49,679)		Purchases of capital assets	(81,081)		(42,707)
Proceeds from sale of facilities		9,713		0
Proceeds from sales of facilities						Proceeds from sales of facilities	2,648		9,713
Purchases of customer funds marketable securities	Purchases of customer funds marketable securities	(3,742)		(3,817)		Purchases of customer funds marketable securities	(73)		(3,742)
Proceeds from customer funds marketable securities	Proceeds from customer funds marketable securities	3,742		3,817		Proceeds from customer funds marketable securities	73		3,742
Other	Other	1,326		3,147		Other	(1,211)		1,326
Net cash used by investing activities	Net cash used by investing activities	(31,668)		(46,532)		Net cash used by investing activities	(1,036,361)		(31,668)
Cash flows from financing activities:	Cash flows from financing activities:					Cash flows from financing activities:
Proceeds from issuing long-term debt		309,000		203,500
Proceeds from issuing long-term debt, net of discount						Proceeds from issuing long-term debt, net of discount	1,852,850		309,000
Payments on long-term debt	Payments on long-term debt	(152,500)		(189,500)		Payments on long-term debt	(903,438)		(152,500)
Payments for debt issuance costs						Payments for debt issuance costs	(18,153)		—
Net change in customer funds obligations	Net change in customer funds obligations	(9,375)		(8,711)		Net change in customer funds obligations	14,913		(9,375)
Proceeds from issuing shares under employee plans		3,048		3,159
Proceeds from issuing shares						Proceeds from issuing shares	16,031		3,048
Employee taxes paid for shares withheld	Employee taxes paid for shares withheld	(2,023)		(3,076)		Employee taxes paid for shares withheld	(4,634)		(2,023)
Payments for common shares repurchased	Payments for common shares repurchased	(14,000)		(118,547)		Payments for common shares repurchased	—		(14,000)
Cash dividends paid to shareholders	Cash dividends paid to shareholders	(38,057)		(39,068)		Cash dividends paid to shareholders	(38,695)		(38,057)
Other	Other	(2,734)		(5,001)		Other	(7,254)		(2,734)
Net cash provided (used) by financing activities		93,359		(157,244)
Net cash provided by financing activities						Net cash provided by financing activities	911,620		93,359
Effect of exchange rate change on cash, cash equivalents, restricted cash and restricted cash equivalents	Effect of exchange rate change on cash, cash equivalents, restricted cash and restricted cash equivalents	(3,297)		2,604		Effect of exchange rate change on cash, cash equivalents, restricted cash and restricted cash equivalents	(793)		(3,297)
Net change in cash, cash equivalents, restricted cash and restricted cash equivalents	Net change in cash, cash equivalents, restricted cash and restricted cash equivalents	225,205		6,852		Net change in cash, cash equivalents, restricted cash and restricted cash equivalents	23,695		225,205
Cash, cash equivalents, restricted cash and restricted cash equivalents, beginning of year	Cash, cash equivalents, restricted cash and restricted cash equivalents, beginning of year	174,811		145,259		Cash, cash equivalents, restricted cash and restricted cash equivalents, beginning of year	229,409		174,811
Cash, cash equivalents, restricted cash and restricted cash equivalents, end of period (Note 3)	Cash, cash equivalents, restricted cash and restricted cash equivalents, end of period (Note 3)	$	400,016	$	152,111	Cash, cash equivalents, restricted cash and restricted cash equivalents, end of period (Note 3)	$	253,104	$	400,016

See Condensed Notes to Unaudited Consolidated Financial Statements


DELUXE CORPORATION CONDENSED NOTES TO UNAUDITED CONSOLIDATED FINANCIAL STATEMENTS (dollars in thousands, except per share amounts)


NOTE 1: CONSOLIDATED FINANCIAL STATEMENTS

The consolidated balance sheet as of September 30, ~~2020,~~2021, the consolidated statements of comprehensive income (loss) for the quarters and nine months ended September 30, ~~2020~~2021 and ~~2019,~~2020, the consolidated statements of shareholders’ equity for the quarters and nine monthsended September 30, ~~2020~~2021 and ~~2019~~2020 and the consolidated statements of cash flows for the nine months ended September 30, ~~2020~~2021 and ~~2019~~2020 are unaudited. The consolidated balance sheet as of December 31, ~~2019~~2020 was derived from audited consolidated financial statements, but does not include all disclosures required by U.S. generally accepted accounting principles (GAAP). In the opinion of management, all adjustments necessary for a fair statement of the consolidated financial statements are included. Adjustments consist only of normal recurring items, except for any items discussed in the notes below. Interim results are not necessarily indicative of results for a full year. The consolidated financial statements and notes are presented in accordance with instructions for Form 10-Q and do not contain certain information included in our annual consolidated financial statements and notes. The consolidated financial statements and notes appearing in this report should be read in conjunction with the consolidated audited financial statements and related notes included in our Annual Report on Form 10-K for the year ended December 31, ~~2019~~2020 (the ~~2019~~2020 Form 10-K).

The preparation of our consolidated financial statements requires us to make certain estimates ~~judgments~~ and assumptions ~~that affect~~affecting the amounts reported ~~amounts of assets, liabilities, revenues~~in the consolidated financial statements and ~~expenses and the~~ related ~~disclosure of contingent assets and liabilities.~~notes. We base our estimates on historical experience and on various other factors and assumptions that we believe are reasonable under the circumstances, including the estimated impact of extraordinary events, such as the novel coronavirus (COVID-19) pandemic, the results of which form the basis for making judgments about the carrying values of our assets, liabilities, revenues and expenses and the related disclosure of contingent assets and liabilities. Actual results may differ significantly from our estimates and assumptions, including our estimates of the severity and duration of the COVID-19 pandemic. Further information can be found in Note ~~15.~~17.

~~Non-controlling interest~~Revision – ~~Effective April 1,~~During the second quarter of 2021, we identified errors in the calculations of the goodwill impairment charges recorded during the third quarter of 2019 and the first quarter of 2020, ~~we executed~~resulting in an ~~agreement~~understatement of the goodwill impairment charges and net losses and an overstatement of goodwill. The errors in our calculations resulted from the erroneous application of the simultaneous equation method, which effectively grosses up the goodwill impairment charge to ~~form MedPay~~account for the related income tax benefit, so that the resulting carrying value does not exceed the calculated fair value.

We assessed the materiality of the errors on prior period financial statements in accordance with Securities and Exchange ~~LLC (MPX)~~Commission Staff Accounting Bulletin No. 99, Materiality, ~~which delivers payments to healthcare providers from insurance companies and other payers. This entity is a variable interest entity (VIE), as defined~~codified in Accounting Standards Codification ~~Topic 810,~~(ASC) 250, ~~Consolidation~~Presentation of Financial Statements. ~~As we are~~We concluded that the ~~primary beneficiary of the VIE, we are required~~errors were not material to ~~consolidate MPX in~~ our prior period consolidated financial ~~statements. Our partner’s interest in MPX is reported as non-controlling interest in~~statements and therefore, amendments of previously filed consolidated financial statements are not required. In accordance with ASC 250, we have corrected the errors by revising the consolidated ~~balance sheet within equity, separate from our equity. Net income (loss) and comprehensive income (loss) are attributed to us and the non-controlling interest on the consolidated~~financial statements ~~of comprehensive income (loss). The amounts attributable to the non-controlling interest were~~presented herein. Prior periods not ~~significant for the quarter or nine months ended September 30, 2020.~~

~~Comparability~~– ~~Amounts on the consolidated balance sheet~~presented herein will be revised, as of December 31, 2019 and amounts within cash flows from operating activities and cash flows from investing activities on the consolidated statement of cash flows for the nine months ended September 30, 2019 have been modified to conform to the current year presentation. On the consolidated balance sheet, assets held for sale are included within other non-current assets. In the previous year, this amount was presented separately. Within cash flows from operating activities, loss on sales of businesses and customer lists is included within other non-cash items, net. In the previous year, this amount was presented separately. Within cash flows from investing activities, payments for acquisitions, net of cash acquired, is included within the other caption. In the previous year, this amount was presented separately.applicable, in future filings.

~~During~~The adjustments for the third quarter ~~ended September 30, 2020, we identified the incorrect presentation~~ of ~~certain amounts reported~~2019 resulted in an increase of $30,110 in the ~~2019 consolidated statements~~pretax asset impairment charges. Net of ~~cash flows. We determined that holdback payments for acquisitions and asset purchases were incorrectly included~~the related tax benefit of $6,228, this resulted in an increase in net cash used by investing activities and should be included in net cash used by financing activities. We determined that the amounts impacting payments for acquisitions were not material to the consolidated financial statementsloss of $23,882 for the ~~nine months ended September 30,~~third quarter of 2019 and the ~~presentation~~year ended December 31, 2019. Revised basic and diluted loss per share for the year ended December 31, 2019 increased from $4.65, as previously reported, to $5.20. The adjustments for the first quarter of ~~these amounts has been corrected~~2020 resulted in an increase of $3,776 in the ~~consolidated statement~~pretax asset impairment charges. Net of ~~cash flows~~the related tax benefit of $212, this resulted in an increase in net loss of $3,564 for the ~~nine months~~first quarter of 2020 and a decrease in net income of $3,564 for the year ended ~~September 30, 2019 appearing herein. This revision had no impact~~December 31, 2020. Revised basic earnings per share for the year ended December 31, 2020 decreased from $0.21, as previously reported, to $0.12. Revised diluted earnings per share for the year ended December 31, 2020 decreased from $0.19, as previously reported, to $0.11. The impacts of the revisions on the ~~amount reported for cash, cash equivalents, restricted cash and restricted cash equivalents as of September 30, 2019.~~periods presented herein are provided in the following tables.


DELUXE CORPORATION CONDENSED NOTES TO UNAUDITED CONSOLIDATED FINANCIAL STATEMENTS (dollars in thousands, except per share amounts)

The impact of the revision on the consolidated statement of comprehensive loss for the nine months ended September 30, 2020 was as follows:


(in thousands, except per share amounts)	As previously reported		Adjustments		As revised
Asset impairment charges	$	(97,973)	$	(3,776)	$	(101,749)
Operating income	7,921		(3,776)		4,145
Loss before income taxes	(1,851)		(3,776)		(5,627)
Income tax provision	(13,958)		212		(13,746)
Net loss	(15,809)		(3,564)		(19,373)
Net loss attributable to Deluxe	(15,855)		(3,564)		(19,419)
Total comprehensive loss	(20,766)		(3,564)		(24,330)
Comprehensive loss attributable to Deluxe	(20,812)		(3,564)		(24,376)
Basic loss per share	(0.38)		(0.08)		(0.46)
Diluted loss per share	(0.40)		(0.08)		(0.48)

The impact of the revision on the consolidated balance sheet as of December 31, 2020 was as follows:


(in thousands)	As previously reported		Adjustments		As revised
ASSETS
Deferred income taxes	$	5,444	$	1,198	$	6,642
Goodwill	736,844		(33,886)		702,958
Total assets	1,874,863		(32,688)		1,842,175
LIABILITIES AND SHAREHOLDERS' EQUITY
Deferred income taxes	$	10,643	$	(5,242)	$	5,401
Retained earnings	522,599		(27,446)		495,153
Total shareholders' equity	540,838		(27,446)		513,392
Total liabilities and shareholders' equity	1,874,863		(32,688)		1,842,175

The impact of the revision on the consolidated statement of cash flows for the nine months ended September 30, ~~2019~~2020 was as follows:

(in thousands) As previously reported Adjustment As revised
Payments for acquisitions, net of cash acquired $ (1,598) $ 1,598 $ 0
Other 1,398 1,749 3,147
Net cash used by investing activities (49,879) 3,347 (46,532)
Other (1,654) (3,347) (5,001)
Net cash used by financing activities (153,897) (3,347) (157,244)
Net change in cash, cash equivalents, restricted cash and restricted cash equivalents $ 6,852 $ 0 $ 6,852


(in thousands)	As previously reported		Adjustments		As revised
Cash flows from operating activities:
Net loss	$	(15,809)	$	(3,564)	$	(19,373)
Asset impairment charges	97,973		3,776		101,749
Deferred income taxes	(9,395)		(212)		(9,607)


NOTE 2: NEW ACCOUNTING PRONOUNCEMENTS

~~Recently Adopted Accounting Standards~~

~~ASU No. 2016-13~~ – In ~~June 2016,~~December 2019, the Financial Accounting Standards Board (FASB) issued Accounting Standards Update (ASU) No. ~~2016-13,~~2019-12, ~~Measurement of Credit Losses on Financial Instruments~~Simplifying the Accounting for Income Taxes. ~~Subsequently, the FASB issued~~This standard addressed several amendments to this standard. These standards replace the incurred loss methodology previously utilized for valuing financial instruments with an expected loss methodology that is referred to as the current expected credit loss (CECL) methodology. The measurementspecific areas of ~~expected losses under the CECL methodology is applicable to financial instruments measured at amortized cost, including accounts and notes receivable. The standards also made targeted changes to the~~ accounting for ~~available-for-sale debt securities.~~income taxes. We adopted ~~the standards~~this standard on January 1, ~~2020~~2021. Portions of the standard were adopted prospectively and certain aspects were required to be adopted using the modified retrospective ~~method for financial instruments measured at amortized cost. Under~~approach. Adoption of this ~~method, prior period amounts continue~~standard did not require an adjustment to ~~be reported in accordance with previously applicable GAAP. We recorded a net decrease in~~ retained earnings and did not have a significant impact on our results of $3,640 as of January 1, 2020 for the cumulative effect of adopting the standards, which consisted primarily of an increase in the allowance for credit losses on loans and notes receivable, net of the related deferred income tax impact. We recorded no allowance for credit losses related to our available-for-sale debt securities. Further information regarding these investments can be found in Note 3.operations or financial position.

An allowance for uncollectible accounts is a valuation account that is deducted from an asset's amortized cost basis to present the net amount expected to be collected. Amounts are charged off against the allowance when we believe the uncollectibility of an account is confirmed. In calculating the allowances related to trade accounts receivable and revenue in excess of billings, we utilize a combination of aging schedules with reserve rates applied to both current and aged receivables and roll-rate reserves using historical loss rates and changes in current or projected conditions. In determining the allowance for uncollectible accounts related to loans and notes receivable from distributors, we utilize a loss-rate analysis based on historical loss information, current delinquency rates, the credit quality of the loan recipients and the portfolio mix to determine an appropriate credit risk measurement, adjusted to reflect current loan-specific risk characteristics and changes in environmental conditions affecting our small business distributors. Changes in conditions that may affect our distributors include, but are not limited to, general economic conditions, changes in the markets for their products and services and changes in governmental regulations. In completing our analysis, we utilize a reversion methodology for periods beyond the reasonable and supportable forecast period, as many of our loans and notes receivable have longer terms. Further information regarding current risks and uncertainties affecting our loans and notes receivable can be found in Note 15. Further information regarding our allowances for uncollectible accounts can be found in Note 3.

Our trade accounts receivable and unbilled receivables are not interest-bearing. Interest rates on our loans and notes receivable generally range from 6% to 8% and reflect market interest rates at the time the transactions were executed. Accrued interest included in loans and notes receivable is not significant.

~~ASU No. 2018-13~~ ~~– In August 2018,~~October 2021, the FASB issued ASU No. ~~2018-13,~~2021-08, ~~Disclosure Framework – Changes to the Disclosure Requirements~~Accounting for ~~Fair Value Measurements~~Contract Assets and Contract Liabilities from Contracts with Customers. This standard ~~removes, modifies~~requires an acquirer to recognize and ~~adds certain disclosures related to recurring~~measure contract assets and nonrecurring fair value measurements. During 2018, we adopted the provisions of the standard that remove and modify disclosure requirements. The additional disclosures were effective for us on January 1, 2020 and are required to be applied prospectively to fair value measurements completed on or after that date. Disclosures regarding our fair value measurements can be found in Note 7.

~~ASU No. 2018-15~~ ~~– In August 2018, the FASB issued ASU No. 2018-15,~~ ~~Customer's Accounting for Implementation Costs Incurred~~contract liabilities acquired in a ~~Cloud Computing Arrangement That Is a Service Contract~~business combination in accordance with ASC Topic 606, Revenue from Contracts with Customers. ~~This standard aligns the requirements for capitalizing~~Previously,


DELUXE CORPORATION CONDENSED NOTES TO UNAUDITED CONSOLIDATED FINANCIAL STATEMENTS (dollars in thousands, except per share amounts)

~~implementation costs incurred~~

contract assets and contract liabilities were recognized at fair value in a ~~hosting arrangement that is a service contract with the requirements for capitalizing implementation costs incurred to develop or obtain internal-use software.~~business combination. The ~~accounting for the service element of a hosting arrangement that is a service contract is not affected by the new standard. We adopted this~~ standard on January 1, 2020, applying it prospectively to eligible costs incurred on or after this date. Adoption of this standard did impact our results of operations and financial position, as we previously expensed these implementation costs as incurred. As of September 30, 2020, $19,617 of cloud computing implementation costs were included within other non-current assets on the consolidated balance sheet. These costs primarily relate to our planned implementation of a new enterprise resource planning system.

~~Accounting Standards Not Yet Adopted~~

~~ASU No. 2019-12~~ ~~– In December 2019, the FASB issued ASU No. 2019-12,~~ ~~Simplifying the Accounting for Income Taxes. This standard addresses several specific areas of accounting for income taxes. The guidance~~ is effective for us on January 1, ~~2021. Portions of~~2023 and must be applied prospectively to business combinations with an acquisition date on or after the ~~standard~~effective date. We are ~~required to be adopted prospectively and certain aspects will be adopted using~~currently evaluating the ~~modified retrospective approach. We do not expect the application~~impact of this standard ~~to have a significant impact~~ on our ~~results of operations or~~consolidated financial ~~position.~~statements and whether we will early adopt this standard.


NOTE 3: SUPPLEMENTAL BALANCE SHEET AND CASH FLOW INFORMATION

Trade accounts receivable – Changes in the ~~allowance~~allowances for uncollectible accounts included within trade accounts receivable were as follows for the nine months ended September 30, ~~2020~~2021 and ~~2019 were as follows:~~2020:


		Nine Months Ended September 30,					Nine Months Ended September 30,
(in thousands)	(in thousands)	2020		2019		(in thousands)	2021		2020
Balance, beginning of year	Balance, beginning of year	$	4,985	$	3,639	Balance, beginning of year	$	6,428	$	4,985
Bad debt expense		4,174		3,718
Bad debt (benefit) expense						Bad debt (benefit) expense	(412)		4,174
Write-offs and other	Write-offs and other	(2,671)		(2,537)		Write-offs and other	(2,555)		(2,671)
Balance, end of period	Balance, end of period	$	6,488	$	4,820	Balance, end of period	$	3,461	$	6,488

Inventories and supplies – Inventories and supplies were comprised of the following:


(in thousands)	(in thousands)	September 30, 2020		December 31, 2019		(in thousands)	September 30, 2021		December 31, 2020
Raw materials	Raw materials	$	7,025	$	6,977	Raw materials	$	5,327	$	5,412
Semi-finished goods	Semi-finished goods	7,151		7,368		Semi-finished goods	7,156		7,943
Finished goods	Finished goods	33,144		21,982		Finished goods	22,788		33,513
Supplies	Supplies	3,192		3,594		Supplies	5,580		5,010
Reserve for excess and obsolete items						Reserve for excess and obsolete items	(5,496)		(11,748)
Inventories and supplies	Inventories and supplies	$	50,512	$	39,921	Inventories and supplies	$	35,355	$	40,130

Changes in the reserve for excess and obsolete items were as follows for the nine months ended September 30, 2021 and 2020:


	Nine Months Ended September 30,
(in thousands)	2021		2020
Balance, beginning of year	$	11,748	$	6,600
Amounts charged to expense	2,884		1,270
Write-offs and sales	(9,136)		(1,188)
Balance, end of period	$	5,496	$	6,682

Available-for-sale debt securities – Available-for-sale debt securities included within funds held for customers were comprised of the following:


		September 30, 2020									September 30, 2021
(in thousands)	(in thousands)	Cost		Gross unrealized gains		Gross unrealized losses		Fair value		(in thousands)	Cost		Gross unrealized gains		Gross unrealized losses		Fair value
Funds held for customers:(1)	Funds held for customers:(1)									Funds held for customers:(1)
Domestic money market fund		$	7,000	$	0	$	0	$	7,000
Canadian and provincial government securities	Canadian and provincial government securities	8,968		137		0		9,105		Canadian and provincial government securities	$	9,674	$	—	$	(315)	$	9,359
Canadian guaranteed investment certificates		7,508		0		0		7,508
Canadian guaranteed investment certificate										Canadian guaranteed investment certificate	3,943		—		—		3,943
Available-for-sale debt securities	Available-for-sale debt securities	$	23,476	$	137	$	0	$	23,613	Available-for-sale debt securities	$	13,617	$	—	$	(315)	$	13,302

(1) Funds held for customers, as reported on the consolidated balance sheet as of September 30, ~~2020,~~2021, also included cash of ~~$82,586.~~$129,180.


DELUXE CORPORATION CONDENSED NOTES TO UNAUDITED CONSOLIDATED FINANCIAL STATEMENTS (dollars in thousands, except per share amounts)

December 31, 2019
(in thousands) Cost Gross unrealized gains Gross unrealized losses Fair value
Funds held for customers:(1)
Domestic money market fund $ 18,000 $ 0 $ 0 $ 18,000
Canadian and provincial government securities 9,056 0 (304) 8,752
Canadian guaranteed investment certificates 7,698 0 0 7,698
Available-for-sale debt securities $ 34,754 $ 0 $ (304) $ 34,450


	December 31, 2020
(in thousands)	Cost		Gross unrealized gains		Gross unrealized losses		Fair value
Funds held for customers:(1)
Domestic money market fund	$	15,000	$	—	$	—	$	15,000
Canadian and provincial government securities	9,566		—		(33)		9,533
Canadian guaranteed investment certificate	3,929		—		—		3,929
Available-for-sale debt securities	$	28,495	$	—	$	(33)	$	28,462

(1) Funds held for customers, as reported on the consolidated balance sheet as of December 31, ~~2019,~~2020, also included cash of ~~$83,191.~~$91,287.

Expected maturities of available-for-sale debt securities as of September 30, ~~2020~~2021 were as follows:


(in thousands)	Fair value
Due in one year or less	$	~~13,057~~7,041
Due in two to five years	~~6,595~~3,453
Due in six to ten years	~~3,961~~2,808
Available-for-sale debt securities	$	~~23,613~~13,302

Further information regarding the fair value of available-for-sale debt securities can be found in Note 7.8.

Revenue in excess of billings – Upon adoption of ASU No. 2016-13 and related amendments on January 1, 2020 (Note 2), we recorded an allowance for uncollectible accounts related to revenue in excess of billings. This allowance was not significant upon adoption, or as of September 30, 2020. Revenue in excess of billings ~~net of the allowance for uncollectible accounts,~~ was comprised of the following:


(in thousands)	(in thousands)	September 30, 2020		December 31, 2019		(in thousands)	September 30, 2021		December 31, 2020
Conditional right to receive consideration	Conditional right to receive consideration	$	19,611	$	24,499	Conditional right to receive consideration	$	28,157	$	13,950
Unconditional right to receive consideration(1)	Unconditional right to receive consideration(1)	9,696		8,291		Unconditional right to receive consideration(1)	13,032		3,667
Revenue in excess of billings	Revenue in excess of billings	$	29,307	$	32,790	Revenue in excess of billings	$	41,189	$	17,617

(1) Represents revenues that are earned but not currently billable under the related contract terms. Trade accounts receivable on the consolidated balance sheets included unbilled receivables of $29,993 as of September 30, 2021 and $21,319 as of December 31, 2020.

Intangibles – Intangibles were comprised of the following:


		September 30, 2020						December 31, 2019							September 30, 2021						December 31, 2020
(in thousands)	(in thousands)	Gross carrying amount		Accumulated amortization		Net carrying amount		Gross carrying amount		Accumulated amortization		Net carrying amount		(in thousands)	Gross carrying amount		Accumulated amortization		Net carrying amount		Gross carrying amount		Accumulated amortization		Net carrying amount
Amortizable intangibles:	Amortizable intangibles:													Amortizable intangibles:
Customer lists/relationships														Customer lists/relationships	$	495,416	$	(243,817)	$	251,599	$	352,895	$	(202,428)	$	150,467
Internal-use software	Internal-use software	$	400,964	$	(325,746)	$	75,218	$	380,905	$	(299,698)	$	81,207	Internal-use software	439,785		(337,242)		102,543		380,144		(303,422)		76,722
Customer lists/relationships		328,967		(191,964)		137,003		348,055		(187,462)		160,593
Technology-based intangibles														Technology-based intangibles	99,813		(35,013)		64,800		33,813		(27,613)		6,200
Partner relationships														Partner relationships	67,406		(1,525)		65,881		—		—		—
Trade names														Trade names	52,033		(30,766)		21,267		30,281		(29,926)		355
Software to be sold	Software to be sold	36,900		(22,827)		14,073		36,900		(19,657)		17,243		Software to be sold	36,900		(27,054)		9,846		36,900		(23,884)		13,016
Technology-based intangibles		34,613		(26,863)		7,750		34,780		(22,122)		12,658
Trade names		30,098		(29,378)		720		32,505		(28,084)		4,421
Intangibles	Intangibles	$	831,542	$	(596,778)	$	234,764	$	833,145	$	(557,023)	$	276,122	Intangibles	$	1,191,353	$	(675,417)	$	515,936	$	834,033	$	(587,273)	$	246,760


DELUXE CORPORATION CONDENSED NOTES TO UNAUDITED CONSOLIDATED FINANCIAL STATEMENTS (dollars in thousands, except per share amounts)

During the ~~nine months ended September 30, 2020,~~second quarter of 2021, we ~~recorded asset impairment charges related to certain~~acquired amortizable intangible ~~assets.~~assets in conjunction with the acquisition of First American Payment Systems, L.P. (First American). Further information can be found in Note 7.6.

Amortization of intangibles was $36,570 for the quarter ended September 30, 2021, $22,515 for the quarter ended September 30, 2020, ~~$26,736~~$88,393 for the ~~quarter~~nine months ended September 30, ~~2019,~~2021 and $67,555 for the nine months ended September 30, ~~2020 and $83,224 for the nine months ended September 30, 2019.~~2020. Based on the intangibles in service as of September 30, ~~2020,~~2021, estimated future amortization expense is as follows:


(in thousands)	(in thousands)	Estimated amortization expense		(in thousands)	Estimated amortization expense
Remainder of 2020		$	23,996
2021		75,519
Remainder of 2021				Remainder of 2021	$	41,235
2022	2022	51,087		2022	130,462
2023	2023	33,349		2023	101,863
2024	2024	18,185		2024	62,576
2025				2025	46,791

The following intangibles were acquired during the nine months ended September 30, ~~2020:~~2021, including assets acquired in conjunction with the acquisition of First American (Note 6):


(in thousands)	Amount		Weighted-average amortization period (in years)
Customer lists/relationships(1)	$	142,514	8
Partner relationships	67,406		15
Technology-based intangibles	66,000		8
Internal-use software	59,429		3
Trade names	22,000		10
Acquired intangibles	$	357,349	9

(in thousands) Amount Weighted-average amortization period
(in years)
Internal-use software $ 28,268 3
Customer lists/relationships 21,627 7
Acquired intangibles $ 49,895 5
(1) Included $118,000 acquired via the First American acquisition (Note 6) with a weighted-average useful life of 8 years.

Goodwill – Changes in goodwill by reportable segment and in total for the nine months ended September 30, ~~2020~~2021 were as ~~follows :~~follows:


(in thousands)	(in thousands)	Payments		Cloud Solutions		Promotional Solutions		Checks		Total		(in thousands)	Payments		Cloud Solutions		Promotional Solutions		Checks		Total
Balance, December 31, 2019:
Balance, December 31, 2020:												Balance, December 31, 2020:
Goodwill, gross	Goodwill, gross	$	168,165	$	432,984	$	252,834	$	434,812	$	1,288,795	Goodwill, gross	$	168,165	$	432,984	$	252,864	$	434,812	$	1,288,825
Accumulated impairment charges	Accumulated impairment charges	0		(357,741)		(126,567)		0		(484,308)		Accumulated impairment charges	—		(392,168)		(193,699)		—		(585,867)
Goodwill, net of accumulated impairment charges	Goodwill, net of accumulated impairment charges	168,165		75,243		126,267		434,812		804,487		Goodwill, net of accumulated impairment charges	168,165		40,816		59,165		434,812		702,958
Impairment charges (Note 7)		—		(4,317)		(63,356)		—		(67,673)
Goodwill resulting from acquisition (Note 6)												Goodwill resulting from acquisition (Note 6)	732,520		—		—		—		732,520
Currency translation adjustment	Currency translation adjustment	—		—		(35)		—		(35)		Currency translation adjustment	—		—		5		—		5
Balance, September 30, 2020		$	168,165	$	70,926	$	62,876	$	434,812	$	736,779
Balance, September 30, 2021												Balance, September 30, 2021	$	900,685	$	40,816	$	59,170	$	434,812	$	1,435,483

Balance, September 30, 2020:
Balance, September 30, 2021:												Balance, September 30, 2021:
Goodwill, gross	Goodwill, gross	$	168,165	$	432,984	$	252,799	$	434,812	$	1,288,760	Goodwill, gross	$	900,685	$	432,984	$	252,869	$	434,812	$	2,021,350
Accumulated impairment charges	Accumulated impairment charges	0		(362,058)		(189,923)		0		(551,981)		Accumulated impairment charges	—		(392,168)		(193,699)		—		(585,867)
Goodwill, net of accumulated impairment charges	Goodwill, net of accumulated impairment charges	$	168,165	$	70,926	$	62,876	$	434,812	$	736,779	Goodwill, net of accumulated impairment charges	$	900,685	$	40,816	$	59,170	$	434,812	$	1,435,483


DELUXE CORPORATION CONDENSED NOTES TO UNAUDITED CONSOLIDATED FINANCIAL STATEMENTS (dollars in thousands, except per share amounts)

Other non-current assets – Other non-current assets were comprised of the following:


(in thousands)	(in thousands)	September 30, 2020		December 31, 2019		(in thousands)	September 30, 2021		December 31, 2020
Postretirement benefit plan asset	Postretirement benefit plan asset	$	61,366	$	56,743	Postretirement benefit plan asset	$	76,435	$	71,208
Cloud computing arrangements						Cloud computing arrangements	52,900		29,242
Prepaid product discounts	Prepaid product discounts	41,249		51,145		Prepaid product discounts	51,270		50,602
Loans and notes receivable from Safeguard distributors, net of allowance for doubtful accounts(1)		38,648		66,872
Cloud computing arrangements		19,617		0
Deferred sales commissions(2)		10,106		9,682
Loans and notes receivable from distributors, net of allowances for uncollectible accounts(1)						Loans and notes receivable from distributors, net of allowances for uncollectible accounts(1)	20,424		35,068
Deferred contract acquisition costs(2)						Deferred contract acquisition costs(2)	17,480		9,199
Other	Other	14,189		16,308		Other	31,463		13,360
Other non-current assets	Other non-current assets	$	185,175	$	200,750	Other non-current assets	$	249,972	$	208,679

(1) Amount Includes the non-current portion of loans and ~~note receivables.~~notes receivable. The current portion of these receivables is included in other current assets on the consolidated balance sheets and was ~~$2,935~~$1,305 as of September 30, ~~2020~~2021 and ~~$3,511~~$2,008 as of December 31, ~~2019.~~2020.

(2) Amortization of deferred ~~sales commissions~~contract acquisition costs was $3,366 for the nine months ended September 30, 2021 and $2,756 for the nine months ended September 30, ~~2020 and $2,246 for the nine months ended September 30, 2019.~~2020.

~~Upon adoption of ASU No. 2016-13 and related amendments on January 1, 2020 (Note 2), we recorded an additional allowance~~Changes in the allowances for uncollectible accounts related to loans and notes receivable from ~~Safeguard distributors. Changes in this allowance~~distributors were as follows for the nine months ended September 30, ~~2020~~2021 and ~~2019 were as follows:~~2020:


		Nine Months Ended September 30,					Nine Months Ended September 30,
(in thousands)	(in thousands)	2020		2019		(in thousands)	2021		2020
Balance, beginning of year	Balance, beginning of year	$	284	$	284	Balance, beginning of year	$	3,995	$	284
Adoption of ASU No. 2016-13 (Note 2)		4,749		—
Bad debt expense		5,647		0
Adoption of ASU No. 2016-13						Adoption of ASU No. 2016-13	—		4,749
Bad debt (benefit) expense						Bad debt (benefit) expense	(1,158)		5,647
Exchange for customer lists	Exchange for customer lists	(6,402)		0		Exchange for customer lists	—		(6,402)
Balance, end of period	Balance, end of period	$	4,278	$	284	Balance, end of period	$	2,837	$	4,278

Bad debt expense for the nine months ended September 30, 2020 included loan-specific allowances primarily related to ~~a distributor~~Promotional Solutions distributors that ~~was~~were underperforming. In calculating ~~this reserve,~~these reserves, we utilized various valuation techniques to determine the value of the underlying collateral. During the third quarter of 2020, this note receivable was exchanged for the underlying collateral, which consisted of a customer list intangible asset. As such, the note receivable and the related allowance were reversed. Past due receivables and those on non-accrual status were not significant as of September 30, 2021 or December 31, 2020.

We categorize loans and notes receivable into risk categories based on information about the ability of borrowers to service their debt, including current financial information, historical payment experience, current economic trends and other factors. The highest quality receivables are assigned a 1-2 internal grade. Those that have a potential weakness requiring management's attention are assigned a 3-4 internal grade.


DELUXE CORPORATION CONDENSED NOTES TO UNAUDITED CONSOLIDATED FINANCIAL STATEMENTS (dollars in thousands, except per share amounts)

The following table presents loans and notes receivable from ~~Safeguard~~ distributors, including the current portion, by credit quality indicator and by year of origination, as of September 30, ~~2020.~~2021. There were 0no write-offs ~~and 0~~or recoveries recorded during the nine months ended September 30, ~~2020.~~2021.


		Loans and notes receivable from distributors amortized cost basis by origination year															Loans and notes receivable from distributors amortized cost basis by origination year
(in thousands)	(in thousands)	2020		2019		2018		2017		2016		Prior		Total		(in thousands)	2020		2019		2018		2017		Prior		Total
Risk rating:	Risk rating:															Risk rating:
1-2 internal grade	1-2 internal grade	$	1,361	$	2,003	$	23,843	$	11,731	$	216	$	4,135	$	43,289	1-2 internal grade	$	1,256	$	497	$	7,187	$	11,705	$	1,322	$	21,967
3-4 internal grade	3-4 internal grade	0		2,572		0		0		0		0		2,572		3-4 internal grade	—		2,599		—		—		—		2,599
Loans and notes receivable	Loans and notes receivable	$	1,361	$	4,575	$	23,843	$	11,731	$	216	$	4,135	$	45,861	Loans and notes receivable	$	1,256	$	3,096	$	7,187	$	11,705	$	1,322	$	24,566

Changes in prepaid product discounts during the nine months ended September 30, ~~2020~~2021 and ~~2019~~2020 were as follows:


		Nine Months Ended September 30,					Nine Months Ended September 30,
(in thousands)	(in thousands)	2020		2019		(in thousands)	2021		2020
Balance, beginning of year	Balance, beginning of year	$	51,145	$	54,642	Balance, beginning of year	$	50,602	$	51,145
Additions(1)	Additions(1)	13,259		15,275		Additions(1)	24,284		13,259
Amortization	Amortization	(21,725)		(17,861)		Amortization	(23,425)		(21,725)
Other	Other	(1,430)		(308)		Other	(191)		(1,430)
Balance, end of period	Balance, end of period	$	41,249	$	51,748	Balance, end of period	$	51,270	$	41,249

(1) Prepaid product discounts are generally accrued upon contract execution. Cash payments for prepaid product discounts were $27,049 for the nine months ended September 30, 2021 and $24,947 for the nine months ended September 30, ~~2020 and $20,370 for the nine months ended September 30, 2019.~~2020.

Accrued liabilities – Accrued liabilities were comprised of the following:


(in thousands)	(in thousands)	September 30, 2020		December 31, 2019		(in thousands)	September 30, 2021		December 31, 2020
Deferred revenue(1)	Deferred revenue(1)	$	37,933	$	46,098	Deferred revenue(1)	$	43,081	$	42,104
Employee cash bonuses		24,980		36,918
Wages		14,261		6,937
Operating lease liabilities		12,769		12,898
Employee cash bonuses, including sales incentives						Employee cash bonuses, including sales incentives	35,341		21,090
Operating lease liabilities (Note 13)						Operating lease liabilities (Note 13)	12,884		11,589
Prepaid product discounts due within one year	Prepaid product discounts due within one year	6,028		14,709		Prepaid product discounts due within one year	11,805		14,365
Customer rebates						Customer rebates	8,715		8,179
Other	Other	65,571		61,778		Other	91,958		79,856
Accrued liabilities	Accrued liabilities	$	161,542	$	179,338	Accrued liabilities	$	203,784	$	177,183

(1) $~~37,411~~33,088 of the December 31, ~~2019~~2020 amount was recognized as revenue during the nine months ended September 30, ~~2020.~~2021.

Supplemental cash flow information – The reconciliation of cash, cash equivalents, restricted cash and restricted cash equivalents to the consolidated balance sheets was as follows:


(in thousands)	(in thousands)	September 30, 2020		September 30, 2019		(in thousands)	September 30, 2021		September 30, 2020
Cash and cash equivalents	Cash and cash equivalents	$	310,430	$	73,472	Cash and cash equivalents	$	121,064	$	310,430
Restricted cash and restricted cash equivalents included in funds held for customers	Restricted cash and restricted cash equivalents included in funds held for customers	89,586		78,639		Restricted cash and restricted cash equivalents included in funds held for customers	129,180		89,586
Non-current restricted cash included in other non-current assets						Non-current restricted cash included in other non-current assets	2,860		—
Total cash, cash equivalents, restricted cash and restricted cash equivalents	Total cash, cash equivalents, restricted cash and restricted cash equivalents	$	400,016	$	152,111	Total cash, cash equivalents, restricted cash and restricted cash equivalents	$	253,104	$	400,016


DELUXE CORPORATION CONDENSED NOTES TO UNAUDITED CONSOLIDATED FINANCIAL STATEMENTS (dollars in thousands, except per share amounts)


NOTE 4: EARNINGS (LOSS) PER SHARE

The following table reflects the calculation of basic and diluted earnings (loss) per share. During each period, certain stock options, as noted below, were excluded from the calculation of diluted earnings (loss) per share because their effect would have been antidilutive.


		Quarter Ended September 30,				Nine Months Ended September 30,					Quarter Ended September 30,				Nine Months Ended September 30,
(in thousands, except per share amounts)	(in thousands, except per share amounts)	2020		2019		2020		2019		(in thousands, except per share amounts)	2021		2020		2021		2020
Earnings (loss) per share – basic:	Earnings (loss) per share – basic:									Earnings (loss) per share – basic:
Net income (loss)	Net income (loss)	$	29,444	$	(318,493)	$	(15,809)	$	(244,721)	Net income (loss)	$	12,501	$	29,444	$	48,955	$	(19,373)
Net income attributable to non-controlling interest	Net income attributable to non-controlling interest	(27)		0		(46)		0		Net income attributable to non-controlling interest	(37)		(27)		(99)		(46)
Net income (loss) attributable to Deluxe	Net income (loss) attributable to Deluxe	29,417		(318,493)		(15,855)		(244,721)		Net income (loss) attributable to Deluxe	12,464		29,417		48,856		(19,419)
Income allocated to participating securities	Income allocated to participating securities	(24)		(24)		(42)		(79)		Income allocated to participating securities	(9)		(24)		(36)		(42)
Income (loss) attributable to Deluxe available to common shareholders	Income (loss) attributable to Deluxe available to common shareholders	$	29,393	$	(318,517)	$	(15,897)	$	(244,800)	Income (loss) attributable to Deluxe available to common shareholders	$	12,455	$	29,393	$	48,820	$	(19,461)
Weighted-average shares outstanding	Weighted-average shares outstanding	41,872		42,533		41,927		43,312		Weighted-average shares outstanding	42,574		41,872		42,294		41,927
Earnings (loss) per share – basic	Earnings (loss) per share – basic	$	0.70	$	(7.49)	$	(0.38)	$	(5.65)	Earnings (loss) per share – basic	$	0.29	$	0.70	$	1.15	$	(0.46)

Earnings (loss) per share – diluted:	Earnings (loss) per share – diluted:									Earnings (loss) per share – diluted:
Net income (loss)	Net income (loss)	$	29,444	$	(318,493)	$	(15,809)	$	(244,721)	Net income (loss)	$	12,501	$	29,444	$	48,955	$	(19,373)
Net income attributable to non-controlling interest	Net income attributable to non-controlling interest	(27)		0		(46)		0		Net income attributable to non-controlling interest	(37)		(27)		(99)		(46)
Net income (loss) attributable to Deluxe	Net income (loss) attributable to Deluxe	29,417		(318,493)		(15,855)		(244,721)		Net income (loss) attributable to Deluxe	12,464		29,417		48,856		(19,419)
Income allocated to participating securities	Income allocated to participating securities	0		(24)		(42)		(79)		Income allocated to participating securities	(9)		—		(27)		(42)
Re-measurement of share-based awards classified as liabilities	Re-measurement of share-based awards classified as liabilities	0		0		(794)		0		Re-measurement of share-based awards classified as liabilities	(329)		—		(329)		(794)
Income (loss) attributable to Deluxe available to common shareholders	Income (loss) attributable to Deluxe available to common shareholders	$	29,417	$	(318,517)	$	(16,691)	$	(244,800)	Income (loss) attributable to Deluxe available to common shareholders	$	12,126	$	29,417	$	48,500	$	(20,255)
Weighted-average shares outstanding	Weighted-average shares outstanding	41,872		42,533		41,927		43,312		Weighted-average shares outstanding	42,574		41,872		42,294		41,927
Dilutive impact of potential common shares	Dilutive impact of potential common shares	119		0		40		0		Dilutive impact of potential common shares	457		119		453		40
Weighted-average shares and potential common shares outstanding	Weighted-average shares and potential common shares outstanding	41,991		42,533		41,967		43,312		Weighted-average shares and potential common shares outstanding	43,031		41,991		42,747		41,967
Earnings (loss) per share – diluted	Earnings (loss) per share – diluted	$	0.70	$	(7.49)	$	(0.40)	$	(5.65)	Earnings (loss) per share – diluted	$	0.28	$	0.70	$	1.13	$	(0.48)
Antidilutive options excluded from calculation	Antidilutive options excluded from calculation	2,086		1,422		2,160		1,422		Antidilutive options excluded from calculation	2,314		2,086		2,314		2,160


DELUXE CORPORATION CONDENSED NOTES TO UNAUDITED CONSOLIDATED FINANCIAL STATEMENTS (dollars in thousands, except per share amounts)


NOTE 5: OTHER COMPREHENSIVE INCOME (LOSS)

Reclassification adjustments – Information regarding amounts reclassified from accumulated other comprehensive loss to net income (loss) was as follows:


Accumulated other comprehensive loss components	Accumulated other comprehensive loss components	Amounts reclassified from accumulated other comprehensive loss								Affected line item in consolidated statements of comprehensive income (loss)	Accumulated other comprehensive loss components	Amounts reclassified from accumulated other comprehensive loss								Affected line item in consolidated statements of comprehensive income (loss)
		Quarter Ended September 30,				Nine Months Ended September 30,						Quarter Ended September 30,				Nine Months Ended September 30,
(in thousands)	(in thousands)	2020		2019		2020		2019			(in thousands)	2021		2020		2021		2020
Realized (loss) gain on interest rate swap		$	(326)	$	81	$	(514)	$	81	Interest expense
Tax benefit (provision)		85		(21)		134		(21)		Income tax (provision) benefit
Realized (loss) gain on interest rate swap, net of tax		(241)		60		(380)		60		Net income (loss)
Realized loss on interest rate swap											Realized loss on interest rate swap	$	(371)	$	(326)	$	(1,035)	$	(514)	Interest expense
Tax benefit											Tax benefit	97		85		271		134		Income tax provision
Realized loss on interest rate swap, net of tax											Realized loss on interest rate swap, net of tax	(274)		(241)		(764)		(380)		Net income (loss)
Amortization of postretirement benefit plan items:	Amortization of postretirement benefit plan items:										Amortization of postretirement benefit plan items:
Prior service credit	Prior service credit	355		355		1,066		1,066		Other income	Prior service credit	355		355		1,066		1,066		Other income
Net actuarial loss	Net actuarial loss	(575)		(806)		(1,725)		(2,417)		Other income	Net actuarial loss	(407)		(575)		(1,221)		(1,725)		Other income
Total amortization	Total amortization	(220)		(451)		(659)		(1,351)		Other income	Total amortization	(52)		(220)		(155)		(659)		Other income
Tax benefit		12		70		35		209		Income tax (provision) benefit
Tax (expense) benefit											Tax (expense) benefit	(30)		12		(93)		35		Income tax provision
Amortization of postretirement benefit plan items, net of tax	Amortization of postretirement benefit plan items, net of tax	(208)		(381)		(624)		(1,142)		Net income (loss)	Amortization of postretirement benefit plan items, net of tax	(82)		(208)		(248)		(624)		Net income (loss)
Total reclassifications, net of tax	Total reclassifications, net of tax	$	(449)	$	(321)	$	(1,004)	$	(1,082)		Total reclassifications, net of tax	$	(356)	$	(449)	$	(1,012)	$	(1,004)

Accumulated other comprehensive loss – Changes in the components of accumulated other comprehensive loss during the nine months ended September 30, ~~2020~~2021 were as follows:


(in thousands)	(in thousands)	Postretirement benefit plans		Net unrealized loss on available-for-sale debt securities(1)		Net unrealized loss on cash flow hedge(2)		Currency translation adjustment		Accumulated other comprehensive loss		(in thousands)	Postretirement benefit plans		Net unrealized loss on available-for-sale debt securities(1)		Net unrealized loss on cash flow hedge(2)		Currency translation adjustment		Accumulated other comprehensive loss
Balance, December 31, 2019		$	(28,406)	$	(275)	$	(1,097)	$	(18,169)	$	(47,947)
Other comprehensive income (loss) before reclassifications		0		314		(5,240)		(1,035)		(5,961)
Balance, December 31, 2020												Balance, December 31, 2020	$	(21,956)	$	(90)	$	(5,351)	$	(14,036)	$	(41,433)
Other comprehensive (loss) income before reclassifications												Other comprehensive (loss) income before reclassifications	—		(208)		1,077		(679)		190
Amounts reclassified from accumulated other comprehensive loss	Amounts reclassified from accumulated other comprehensive loss	624		0		380		0		1,004		Amounts reclassified from accumulated other comprehensive loss	248		—		764		—		1,012
Net current-period other comprehensive income (loss)	Net current-period other comprehensive income (loss)	624		314		(4,860)		(1,035)		(4,957)		Net current-period other comprehensive income (loss)	248		(208)		1,841		(679)		1,202
Balance, September 30, 2020		$	(27,782)	$	39	$	(5,957)	$	(19,204)	$	(52,904)
Balance, September 30, 2021												Balance, September 30, 2021	$	(21,708)	$	(298)	$	(3,510)	$	(14,715)	$	(40,231)

(1)~~Other comprehensive income before reclassifications is net of income tax expense of $110.~~

~~(2)~~ Other comprehensive loss before reclassifications is net of an income tax benefit of ~~$1,840.~~$72.

(2) Other comprehensive income before reclassifications is net of income tax expense of $382.


DELUXE CORPORATION CONDENSED NOTES TO UNAUDITED CONSOLIDATED FINANCIAL STATEMENTS (dollars in thousands, except per share amounts)


NOTE 6: ACQUISITION

On June 1, 2021, we acquired all of the equity of First American in a cash transaction for $956,717, net of cash, cash equivalents, restricted cash and restricted cash equivalents acquired, subject to customary adjustments under the terms of the acquisition agreement. First American is a large-scale payments technology company that provides partners and merchants with comprehensive in-store, online and mobile payment solutions. The preliminary allocation of the purchase price to the assets acquired and liabilities assumed resulted in non-tax deductible goodwill of $732,520. The transaction resulted in goodwill as First American provides an end-to-end payments technology platform, which we believe will provide significant leverage to accelerate organic growth.

The acquisition was funded with cash on hand and proceeds from new debt. Information regarding our debt can be found in Note 12. The goodwill and results of operations of First American from the date of acquisition are included in the Payments segment.

The acquisition was accounted for as a business combination and the preliminary allocation of the purchase price to the assets acquired and liabilities assumed was based upon preliminary valuations performed to determine the fair values of the acquired items as of the acquisition date. The valuations, particularly as they relate to intangible assets, are preliminary. They may be adjusted for up to one year after the closing date to reflect final valuations, as we continue to evaluate the various inputs utilized in the valuations. During the quarter ended September 30, 2021, we recorded measurement-period adjustments that included a $3,788 decrease in goodwill and a $3,694 increase in internal-use software. The following illustrates the preliminary allocation of the purchase price, as of September 30, 2021, to the assets acquired and liabilities assumed:


(in thousands)	Purchase price allocation
Accounts receivable	$	27,296
Other current assets	8,533
Property, plant and equipment	9,873
Operating lease assets	24,396
Intangible assets:
Customer relationships	118,000
Partner relationships	67,000
Technology-based intangibles	66,000
Trade names	22,000
Internal-use software	6,111
Total intangible assets	279,111
Goodwill	732,520
Other non-current assets	350
Accounts payable	(18,475)
Funds held for customers	(9,428)
Accrued liabilities	(20,551)
Operating lease liabilities, non-current	(21,316)
Deferred income taxes	(51,216)
Other non-current liabilities	(4,376)
Payment for acquisition, net of cash, cash equivalents, restricted cash and restricted cash equivalents acquired of $15,841	$	956,717

Information regarding the useful lives of the acquired intangibles can be found in Note 3. Information regarding the calculation of the estimated fair values of the acquired intangibles can be found in Note 8.


DELUXE CORPORATION CONDENSED NOTES TO UNAUDITED CONSOLIDATED FINANCIAL STATEMENTS (dollars in thousands, except per share amounts)

Our results of operations for the quarter ended September 30, 2021 included revenue of $82,485 and net income of $890 from the operations of First American. Our results of operations for the nine months ended September 30, 2021 included revenue of $109,828 and net income of $824 from the operations of First American. In addition, we incurred acquisition transaction costs of $208 for the quarter ended September 30, 2021 and $18,816 for the nine months ended September 30, 2021, which were included in SG&A expense in the consolidated statements of comprehensive income.

The following unaudited pro forma financial information summarizes our consolidated results of operations as though the acquisition occurred on January 1, 2020:


	Pro Forma Statements of Comprehensive Income (Loss)
	Quarter Ended September 30,			Nine Months Ended September 30,
(in thousands)		2020		2021		2020
Revenue		$	628,356	$	1,613,333	$	1,664,644
Net income (loss) attributable to Deluxe		21,694		50,176		(58,565)

The unaudited pro forma financial information was prepared in accordance with our accounting policies, which can be found under the caption "Note 1: Significant Accounting Policies" in the Notes to Consolidated Financial Statements appearing in the 2020 Form 10-K. The pro forma information includes adjustments to reflect the additional amortization that would have been charged assuming the fair value adjustments to intangible assets had been applied from January 1, 2020, with the consequential tax effects. The pro forma information also includes adjustments to reflect the additional interest expense on the debt we issued to fund the acquisition (Note 12). The acquisition transaction costs we incurred are reflected in the pro forma results for the nine months ended September 30, 2020.

This pro forma financial information is for informational purposes only. It does not reflect the integration of the businesses or any synergies that may result from the acquisition. As such, it is not indicative of the results of operations that would have been achieved had the acquisition been consummated on January 1, 2020. In addition, the pro forma amounts are not indicative of future operating results.


NOTE 6:7: DERIVATIVE FINANCIAL INSTRUMENTS

As part of our interest rate risk management strategy, ~~in July 2019,~~ we entered into an interest rate swap in July 2019, which we designated as a cash flow hedge, to mitigate variability in interest payments on a portion of ~~the amount drawn under~~ our ~~revolving credit facility~~variable-rate debt (Note ~~11)~~12). The interest rate swap, which terminates in March 2023, ~~when our revolving credit facility matures,~~ effectively converts $200,000 of variable rate debt to a fixed rate of 1.798%. Changes in the fair value of the interest rate swap are recorded in accumulated other comprehensive loss on the consolidated balance sheets and are subsequently reclassified to interest expense as interest payments are made on the variable-rate debt. The fair value of the interest rate swap was ~~$8,046~~$4,716 as of September 30, ~~2020~~2021 and ~~$1,480~~$7,210 as of December 31, ~~2019~~2020 and was included in other non-current liabilities on the consolidated balance sheets. The fair value of this derivative is calculated based on the prevailing LIBOR rate curve on the date of measurement. The cash flow hedge was fully effective as of September 30, ~~2020~~2021 and December 31, ~~2019~~2020 and its impact on consolidated net income (loss) and our consolidated statements of cash flows was not significant. We also do not expect the amount to be reclassified to interest expense over the next 12 months to be significant.


NOTE 7:8: FAIR VALUE MEASUREMENTS

~~Goodwill impairment analyses~~ – ~~We evaluate the carrying value of goodwill as of July 31 of each year and between annual evaluations if events occur or circumstances change that would indicate a possible impairment.~~ Our ~~policy~~policies on impairment of goodwill and indefinite-lived intangible assets and impairment of long-lived assets and amortizable intangibles ~~is included~~explain our methodology for assessing impairment of these assets and can be found under the caption "Note 1: Significant Accounting Policies" in the Notes to Consolidated Financial Statements appearing in the ~~2019~~2020 Form ~~10-K and explains our methodology for assessing impairment of these assets.~~10-K.

~~First~~Second quarter ~~2020~~2021 goodwill impairment analyses – ~~Effective January 1, 2020, we reorganized our reportable business segments to align with structural and management reporting changes in support of our growth strategy (Note 14).~~ As a result ~~we reassessed~~of changes in our ~~previously determined~~financial management reporting ~~units and~~process during the second quarter of 2021, we concluded that a realignment of our reporting units was required. We analyzed goodwill for impairment immediately prior to this realignment by performing a qualitative analysis for ~~all of our~~the reporting units with ~~the exception of our Direct-to-Consumer reporting unit, which is part of our new Checks reportable business segment.~~goodwill. The qualitative analyses evaluated factors, including, but not limited to, economic, market and industry conditions, cost factors and the overall financial performance of the reporting units. We also considered the last quantitative analyses we completed. In completing these assessments, we noted no changes in events or circumstances that indicated that it was more likely than not that the fair value of any reporting unit was less than its carrying amount. ~~The quantitative analysis of our Direct-to-Consumer reporting unit indicated that its fair value exceeded its carrying value by approximately $35,000, or 26%.~~

~~In completing the~~


DELUXE CORPORATION CONDENSED NOTES TO UNAUDITED CONSOLIDATED FINANCIAL STATEMENTS (dollars in thousands, except per share amounts)

The realignment of our reporting units, effective April 1, 2021, did not change the reporting units within our Cloud Solutions or Checks segments. Within our Payments segment, the number of reporting units increased from 1 to 4, and within our Promotional Solutions segment, the number of reporting units increased from 1 to 2. Upon completing the realignment, we reallocated the carrying value of goodwill to our new reporting units based on their relative fair values. Immediately subsequent to the realignment, we completed ~~a quantitative analysis~~qualitative analyses for the reporting units that changed ~~as a result of the realignment. This quantitative~~and to which goodwill was assigned. We determined that it was appropriate to perform qualitative assessments, given that our analysis ~~as of January 1, 2020,~~ indicated that the ~~estimated~~change in reporting units did not mask or prevent an impairment that existed at the time of the change. In completing the qualitative assessments, we noted no changes in events or circumstances that indicated that it was more likely than not that the fair ~~values~~value of any reporting unit was less than its carrying amount. As such, no goodwill impairment charges were recorded during the quarter ended June 30, 2021.

2021 annual goodwill impairment analyses – In completing the 2021 annual impairment analysis of goodwill as of July 31, 2021, we elected to perform qualitative analyses for all of our reporting ~~units exceeded their carrying values by approximate amounts between $37,000 and $954,000, or by amounts between 121% and 189% above the carrying values of their net assets.~~

~~On January 30, 2020, the World Health Organization (WHO) announced a global health emergency due~~units. These qualitative analyses evaluated factors, including, but not limited to, an outbreak of COVID-19 originating in Wuhan, China and the risks to the international community as the virus spread globally beyond its point of origin. In March 2020, the WHO classified the COVID-19 outbreak as a pandemic, based on the rapid increase in exposure globally. Following the pandemic designation, we observed a decline in the market valuation of our common shares and we determined that the global response to the pandemic negatively impacted our estimates of expected future cash flows. After our consideration of economic, market and industry conditions, cost factors and the overall financial performance of the reporting units. We also considered the most recent quantitative analyses completed in prior periods. In completing these assessments, we noted no changes in events or circumstances that indicated that it was more likely than not that the fair values of our reporting units ~~and~~were less than their carrying amounts.

2020 asset impairment charges – During the ~~last quantitative analyses we completed,~~quarter ended March 31, 2020, we concluded that a triggering event had occurred for 2 of our reporting ~~units.~~units as a result of the COVID-19 pandemic. As such, we completed ~~quantitative~~ goodwill impairment analyses for ~~our Promotional Solutions and Cloud Solutions Web Hosting~~these reporting units as of March 31, 2020. Our analyses indicated that the goodwill of our Promotional Solutions reporting unit was partially impaired and the goodwill of our Cloud Solutions Web Hosting reporting unit was fully impaired. As such, we recorded goodwill impairment charges of ~~$63,356~~$67,132 and $4,317, respectively. The impairment charges were measured as the amount by which the reporting units' carrying values exceeded their estimated fair values, limited to the carrying amount of goodwill. After the impairment charges, ~~$62,785~~$59,009 of goodwill remained in the Promotional Solutions reporting unit as of the measurement date.


~~DELUXE CORPORATION~~ ~~CONDENSED NOTES TO UNAUDITED CONSOLIDATED FINANCIAL STATEMENTS~~ ~~(dollars in thousands, except per share amounts)~~

fair values of these reporting units exceeded their carrying values by approximately $490,000 and $955,000, or by 189% and 180% above the carrying values of their net assets. In completing these assessments, we noted no changes in events or circumstance that indicated that it was more likely than not that the fair value of either reporting unit was less than its carrying amount.

~~Other nonrecurring asset impairment analyses~~ ~~– As~~ a result of the impacts of the COVID-19 pandemic, we assessed for impairment certain long-lived assets of our Cloud Solutions Web Hosting reporting unit as of March 31, 2020. As a result of these assessments, we recorded asset impairment charges of $17,678, primarily related to ~~certain~~ customer list, software and trade name intangible assets. With the exception of certain internal-use software assets, we determined that the assets were fully impaired. We utilized the discounted value of estimated future cash flows to estimate the fair value of the asset group. In our analysis, we assumed a revenue decline of 31% and a gross margin decline of 5.2 points in 2020, as well as a discount rate of 9%.

During the first quarter of 2020, we assessed for impairment the carrying value of an asset group related to a small business distributor that we previously purchased. Our assessment was the result of customer attrition during the quarter that impacted our projections of future cash flows. Based on our estimate of discounted future cash flows, we determined that the asset group was partially impaired as of February 29, 2020, and we recorded an asset impairment charge of $2,752, reducing the carrying value of the related customer list intangible asset. During the third quarter of 2020, as customer attrition continued, we again assessed this asset group for impairment and recorded an additional asset impairment charge of $2,356, bringing the total impairment charge to $5,108 in 2020. In calculating the estimated fair value of the asset group as of September 30, 2020, we assumed 0no revenue growth, a 1.0 point improvement in gross margin and a discount rate of 11%.

Also during the ~~first~~ nine months ofended September 30, 2020, we recorded asset impairment charges of $7,514, primarily related ~~primarily~~ to the rationalization of our real estate footprint, as well as internal-use software ~~held for sale as of December 31, 2019.~~and a small business customer list. These assets were written down to their estimated fair values less costs to sell and the sale of the related real estate ~~assets~~ was completed during the quarter ended September 30, 2020.

~~Asset impairment analyses completed during the nine months ended September 30, 2020 were as follows:~~

Fair value measurements using
Fair value as of measurement date Quoted prices in active markets for identical assets Significant other observable inputs Significant unobservable inputs Impairment charge
(in thousands) (Level 1) (Level 2) (Level 3)
Cloud Solutions Web Hosting assets:
Customer lists $ 0 $ — $ — $ 0 $ 8,397
Internal-use software 2,172 — — 2,172 6,932
Other 0 — — 0 2,349
Cloud Solutions Web Hosting assets 17,678
Small business distributor 4,479 — — 4,479 5,108
Other assets 11,210 — — 11,210 7,514
Goodwill 67,673
Total $ 97,973

~~Recurring fair value measurements~~ – Cash and cash equivalents as of September 30, 2020 included investments in money market funds that have been designated as trading securities. Because of the short-term nature of the underlying investments, the cost of these funds approximates their fair values.

Funds held for customers included available-for-sale debt securities (Note 3). These securities included a money market fund that is traded in an active market, a mutual fund investment that invests in Canadian and provincial government

1718


DELUXE CORPORATION CONDENSED NOTES TO UNAUDITED CONSOLIDATED FINANCIAL STATEMENTS (dollars in thousands, except per share amounts)

Information regarding the asset impairment analyses completed during the nine months ended September 30, 2020 was as follows:


			Fair value measurements using
	Fair value as of measurement date		Quoted prices in active markets for identical assets		Significant other observable inputs		Significant unobservable inputs		Impairment charge
(in thousands)			(Level 1)		(Level 2)		(Level 3)
Intangible assets (Cloud Solutions Web Hosting reporting unit)(1)	$	2,172	$	—	$	—	$	2,172	$	17,678
Small business distributor	4,479		—		—		4,479		5,108
Other assets	11,210		—		—		11,210		7,514
Goodwill(2)									71,449
Total									$	101,749

(1) The impairment charge consisted of $8,397 related to customer lists, $6,932 related to internal-use software and $2,349 related to other intangible assets.

(2) Amount presented here has been revised from what was previously reported to correct the error described in Note 1.

Business combination – On June 1, 2021, we acquired all of the equity of First American (Note 6). For all acquisitions, we are required to measure the fair value of the net identifiable tangible and intangible assets and liabilities acquired. The identifiable net assets acquired were comprised primarily of intangible assets, accounts receivable and operating lease assets and liabilities. The fair values of the customer relationship and partner relationship intangibles were estimated using the multi-period excess earnings method. This valuation model estimates revenues and cash flows derived from the asset and then deducts portions of the cash flow that can be attributed to supporting assets, such as a trade name or technology, that contributed to the generation of the cash flows. The resulting cash flow, which is attributable solely to the customer relationship or partner relationship asset, is then discounted at a rate of return commensurate with the risk of the asset to calculate a present value. Key assumptions used in the calculations included same-customer revenue and partner growth rates, estimated earnings, estimated customer and partner retention rates based on First American's historical information and the discount rate.

The estimated fair values of the acquired trade names and technology-based intangibles were estimated using the relief from royalty method, which calculates the cost savings associated with owning rather than licensing the assets. Assumed royalty rates were applied to projected revenue for the estimated remaining useful lives of the assets to estimate the royalty savings. Royalty rates are selected based on the attributes of the asset, including its recognition and reputation in the industry, and in the case of trade names, with consideration of the specific profitability of the products sold under a trade name and supporting assets.

The fair value of acquired accounts receivable approximates the gross contractual amounts receivable and we expect to collect all acquired receivables. The fair value of the acquired operating lease liabilities was estimated as if the leases were new. As such, we reassessed the lease term, the discount rate and the lease payments. The fair value of the related operating lease assets was measured at the same amount as the lease liability, adjusted to reflect favorable or unfavorable terms of the lease as compared to market terms.

Recurring fair value measurements – Funds held for customers included available-for-sale debt securities (Note 3). These securities included a mutual fund investment that invests in Canadian and provincial government securities and ~~investments~~an investment in a Canadian guaranteed investment ~~certificates (GICs)~~certificate (GIC) with ~~maturities~~a maturity of ~~1 to~~ 2 years. ~~The cost~~As of ~~the~~December 31, 2020, our debt securities also included a money market fund ~~approximates its fair value because of the short-term nature of the investment.~~that was traded in an active market. The mutual fund investment is not traded in an active market and its fair value is determined by obtaining quoted prices in active markets for the underlying securities held by the fund. The cost of the GIC approximates its fair value, based on estimates using current market rates offered for deposits with similar remaining maturities. The cost of the money market fund approximated its fair value because of the short-term nature of the investment. Unrealized gains and losses, net of tax, are included in accumulated other comprehensive loss on the consolidated balance sheets. The cost of securities sold is determined using the average cost method. Realized gains and losses are included in revenue on the consolidated statements of comprehensive income (loss) and were not significant ~~for~~during the quarters or nine months ended September 30, ~~2020~~2021 and ~~2019.~~

2020.

~~Information regarding the fair values of our financial instruments was as follows:~~

Fair value measurements using
September 30, 2020 Quoted prices in active markets for identical assets
(Level 1) Significant other observable inputs
(Level 2) Significant unobservable inputs
(Level 3)
(in thousands) Balance sheet location Carrying value Fair value
Measured at fair value through comprehensive income (loss):
Cash equivalents Cash and cash equivalents $ 35,009 $ 35,009 $ 35,009 $ 0 $ 0
Cash equivalents Funds held for customers $ 7,000 $ 7,000 $ 7,000 $ 0 $ 0
Available-for-sale debt securities Funds held for customers 16,613 16,613 0 16,613 0
Derivative liability (Note 6) Other non-current liabilities (8,046) (8,046) 0 (8,046) 0
Amortized cost:
Cash Cash and cash equivalents 275,421 275,421 275,421 0 0
Cash Funds held for customers 82,586 82,586 82,586 0 0
Loans and notes receivable from Safeguard distributors Other current and non-current assets 41,583 41,261 0 0 41,261
Long-term debt Long-term debt 1,040,000 1,040,000 0 1,040,000 0

1819


DELUXE CORPORATION CONDENSED NOTES TO UNAUDITED CONSOLIDATED FINANCIAL STATEMENTS (dollars in thousands, except per share amounts)

Fair value measurements using
December 31, 2019 Quoted prices in active markets for identical assets
(Level 1) Significant other observable inputs
(Level 2) Significant unobservable inputs
(Level 3)
(in thousands) Balance sheet location Carrying value Fair value
Measured at fair value through comprehensive income (loss):
Cash equivalents Cash and cash equivalents $ 9,713 $ 9,713 $ 9,713 $ 0 $ 0
Cash equivalents Funds held for customers 18,000 18,000 18,000 0 0
Available-for-sale debt securities Funds held for customers 16,450 16,450 0 16,450 0
Derivative liability (Note 6) Other non-current liabilities (1,480) (1,480) 0 (1,480) 0
Amortized cost:
Cash Cash and cash equivalents 63,907 63,907 63,907 0 0
Cash Funds held for customers 83,191 83,191 83,191 0 0
Loans and notes receivable from Safeguard distributors Other current and non-current assets 70,383 68,887 0 0 68,887
Long-term debt Long-term debt 883,500 883,500 0 883,500 0

Information regarding the fair values of our financial instruments was as follows:


				Fair value measurements using
		September 30, 2021		Quoted prices in active markets for identical assets (Level 1)	Significant other observable inputs (Level 2)	Significant unobservable inputs (Level 3)
(in thousands)	Balance sheet location	Carrying value	Fair value
Measured at fair value through comprehensive income (loss):
Available-for-sale debt securities	Funds held for customers	13,302	13,302	—	13,302	—
Derivative liability (Note 7)	Other non-current liabilities	(4,716)	(4,716)	—	(4,716)	—
Amortized cost:
Cash	Cash and cash equivalents	121,064	121,064	121,064	—	—
Cash	Funds held for customers	129,180	129,180	129,180	—	—
Loans and notes receivable from distributors	Other current and non-current assets	21,729	21,683	—	—	21,683
Long-term debt	Current portion of long-term debt and long-term debt	1,776,167	1,821,713	—	1,821,713	—


						Fair value measurements using
		December 31, 2020				Quoted prices in active markets for identical assets (Level 1)		Significant other observable inputs (Level 2)		Significant unobservable inputs (Level 3)
(in thousands)	Balance sheet location	Carrying value		Fair value
Measured at fair value through comprehensive income (loss):
Cash equivalents	Funds held for customers	$	15,000	$	15,000	$	15,000	$	—	$	—
Available-for-sale debt securities	Funds held for customers	13,462		13,462		—		13,462		—
Derivative liability (Note 7)	Other non-current liabilities	(7,210)		(7,210)		—		(7,210)		—
Amortized cost:
Cash	Cash and cash equivalents	123,122		123,122		123,122		—		—
Cash	Funds held for customers	91,287		91,287		91,287		—		—
Loans and notes receivable from distributors	Other current and non-current assets	37,076		36,950		—		—		36,950
Long-term debt	Long-term debt	840,000		840,000		—		840,000		—


DELUXE CORPORATION CONDENSED NOTES TO UNAUDITED CONSOLIDATED FINANCIAL STATEMENTS (dollars in thousands, except per share amounts)


NOTE 8:9: RESTRUCTURING AND INTEGRATION EXPENSE

Restructuring and integration expense is reflected on the consolidated statements of comprehensive income (loss) as follows:


		Quarter Ended September 30,				Nine Months Ended September 30,					Quarter Ended September 30,				Nine Months Ended September 30,
(in thousands)	(in thousands)	2020		2019		2020		2019		(in thousands)	2021		2020		2021		2020
Total cost of revenue	Total cost of revenue	$	(26)	$	1,419	$	831	$	2,365	Total cost of revenue	$	1,559	$	(26)	$	3,073	$	831
Operating expenses	Operating expenses	18,949		26,255		56,957		49,089		Operating expenses	12,335		18,949		38,012		56,957
Restructuring and integration expense	Restructuring and integration expense	$	18,923	$	27,674	$	57,788	$	51,454	Restructuring and integration expense	$	13,894	$	18,923	$	41,085	$	57,788


~~DELUXE CORPORATION~~ ~~CONDENSED NOTES TO UNAUDITED CONSOLIDATED FINANCIAL STATEMENTS~~ ~~(dollars in thousands, except per share amounts)~~

Restructuring and integration expense for each period was comprised of the following:


		Quarter Ended September 30,				Nine Months Ended September 30,					Quarter Ended September 30,				Nine Months Ended September 30,
(in thousands)	(in thousands)	2020		2019		2020		2019		(in thousands)	2021		2020		2021		2020
External consulting fees	External consulting fees	$	14,898	$	15,820	$	37,136	$	28,066	External consulting fees	$	6,432	$	14,898	$	19,355	$	37,136
Internal labor										Internal labor	1,756		2,218		6,276		5,200
Employee severance benefits	Employee severance benefits	752		5,033		10,870		9,794		Employee severance benefits	1,293		752		3,167		10,870
Internal labor		2,218		3,078		5,200		8,927
Other	Other	1,055		3,743		4,582		4,667		Other	4,413		1,055		12,287		4,582
Restructuring and integration expense	Restructuring and integration expense	$	18,923	$	27,674	$	57,788	$	51,454	Restructuring and integration expense	$	13,894	$	18,923	$	41,085	$	57,788

Our restructuring and integration accruals are included in accrued liabilities on the consolidated balance sheets and represent expected cash payments required to satisfy the remaining severance obligations to those employees already terminated and those expected to be terminated under our various initiatives. ~~These accruals are included in accrued liabilities on the consolidated balance sheets.~~ The majority of the ~~related~~ employee reductions are expected to be completed byin the ~~first~~fourth quarter of 2021, and we expect most of the related severance payments to be paid ~~in the first half of 2021,~~by early 2022, utilizing cash from operations.

Changes in our restructuring and integration accruals were as follows:


(in thousands)	Employee severance benefits
Balance, December 31, ~~2019~~2020	$	~~3,459~~6,798
Charges	~~11,587~~4,690
Reversals	~~(717)~~(1,523)
Payments	~~(11,985)~~(8,632)
Balance, September 30, ~~2020~~2021	$	~~2,344~~1,333

The charges and reversals presented in the rollforward of our restructuring and integration accruals do not include items charged directly to expense as incurred, as those items are not reflected in accrued liabilities on the consolidated balance sheets.

2021


DELUXE CORPORATION CONDENSED NOTES TO UNAUDITED CONSOLIDATED FINANCIAL STATEMENTS (dollars in thousands, except per share amounts)


NOTE 9:10: INCOME TAX PROVISION ~~(BENEFIT)~~

The effective tax rate on ~~pre-tax loss~~pretax income (loss) reconciles to the U.S. federal statutory tax rate as follows:


		Nine Months Ended September 30, 2020		Year Ended December 31, 2019			Nine Months Ended September 30, 2021		Year Ended December 31, 2020(1)
Income tax at federal statutory rate	Income tax at federal statutory rate	21.0	%	21.0	%	Income tax at federal statutory rate	21.0	%	21.0	%
Goodwill impairment charges		(654.9	%)	(29.3	%)
Net tax impact of share-based compensation		(105.2	%)	(1.1	%)
Goodwill impairment charges (Note 8)						Goodwill impairment charges (Note 8)	—		46.8	%
State income tax expense, net of federal income tax benefit						State income tax expense, net of federal income tax benefit	3.1	%	2.1	%
Non-deductible acquisition costs						Non-deductible acquisition costs	2.8	%	—
Non-deductible executive compensation						Non-deductible executive compensation	1.7	%	2.2	%
Foreign tax rate differences						Foreign tax rate differences	1.2	%	4.3	%
Tax impact of share-based compensation						Tax impact of share-based compensation	0.8	%	8.5	%
Change in unrecognized tax benefits, including interest and penalties						Change in unrecognized tax benefits, including interest and penalties	0.4	%	(3.3	%)
Research and development tax credit	Research and development tax credit	(3.3	%)	0.6	%	Research and development tax credit	(0.8	%)	(3.7	%)
Payables and receivables for prior year tax returns						Payables and receivables for prior year tax returns	(0.3	%)	3.2	%
Non-taxable income from employee life insurance policies						Non-taxable income from employee life insurance policies	(0.3	%)	(1.1	%)
Return to provision adjustments						Return to provision adjustments	(0.1	%)	(2.6	%)
Change in valuation allowances	Change in valuation allowances	0		(4.5	%)	Change in valuation allowances	—		0.9	%
Foreign tax rate differences		4.5	%	1.3	%
State income tax expense, net of federal income tax benefit		0.2	%	4.9	%
Other	Other	(16.4	%)	(0.6	%)	Other	0.2	%	1.8	%
Effective tax rate	Effective tax rate	(754.1	%)	(7.7	%)	Effective tax rate	29.7	%	80.1	%

(1) Amounts presented here have been revised from what was previously reported in the 2020 Form 10-K to correct the error described in Note 1.


NOTE ~~10:~~11: POSTRETIREMENT BENEFITS

We have historically provided certain health care benefits for a large number of retired U.S. employees. In addition to our retiree health care plan, we also have a U.S. supplemental executive retirement plan. Further information regarding our postretirement benefit plans can be found under the caption “Note 14: Postretirement Benefits” in the Notes to Consolidated Financial Statements appearing in the ~~2019~~2020 Form 10-K.

Postretirement benefit income is included in other income on the consolidated statements of comprehensive income (loss) and consisted of the following components:


		Quarter Ended September 30,				Nine Months Ended September 30,					Quarter Ended September 30,				Nine Months Ended September 30,
(in thousands)	(in thousands)	2020		2019		2020		2019		(in thousands)	2021		2020		2021		2020
Interest cost	Interest cost	$	478	$	682	$	1,434	$	2,046	Interest cost	$	242	$	478	$	726	$	1,434
Expected return on plan assets	Expected return on plan assets	(1,905)		(1,740)		(5,714)		(5,218)		Expected return on plan assets	(1,875)		(1,905)		(5,623)		(5,714)
Amortization of prior service credit	Amortization of prior service credit	(355)		(355)		(1,066)		(1,066)		Amortization of prior service credit	(355)		(355)		(1,066)		(1,066)
Amortization of net actuarial losses	Amortization of net actuarial losses	575		806		1,725		2,417		Amortization of net actuarial losses	407		575		1,221		1,725
Net periodic benefit income	Net periodic benefit income	$	(1,207)	$	(607)	$	(3,621)	$	(1,821)	Net periodic benefit income	$	(1,581)	$	(1,207)	$	(4,742)	$	(3,621)


DELUXE CORPORATION CONDENSED NOTES TO UNAUDITED CONSOLIDATED FINANCIAL STATEMENTS (dollars in thousands, except per share amounts)


NOTE ~~11:~~12: DEBT

Debt outstanding was comprised of the following:


(in thousands)	September 30, 2021		December 31, 2020
Senior, secured term loan facility	$	1,116,563	$	—
Senior, unsecured notes	500,000		—
Amounts drawn on senior, secured revolving credit facility	180,000		840,000
Total principal amount	1,796,563		840,000
Less: unamortized discount and debt issuance costs	(20,396)		—
Total debt, net of discount and debt issuance costs	1,776,167		840,000
Less: current portion of long-term debt, net of debt issuance costs	(57,167)		—
Long-term debt	$	1,719,000	$	840,000

Maturities of long-term debt were as follows as of September 30, 2021:


(in thousands)	Debt obligations
Remainder of 2021	$	14,438
2022	57,750
2023	72,188
2024	86,625
2025	101,062
Thereafter	1,464,500
Total principal amount	$	1,796,563

Credit facility – Debt outstanding as of December 31, 2020 consisted of amounts drawn on our previous revolving credit facility. In June 2021, we executed a new credit agreement that provides for a 5-year revolving credit facility with commitments of ~~$1,040,000 as~~$500,000 and a term loan facility in the amount of ~~September 30, 2020~~$1,155,000. The revolving credit facility includes a $40,000 swingline sub-facility and ~~$883,500 as~~a $25,000 letter of ~~December 31, 2019. In March 2020, in conjunction~~credit sub-facility. Our previous credit facility agreement was terminated contemporaneously with our ~~response to~~entry into the ~~COVID-19 pandemic, we drew an additional $238,000 on our~~new credit agreement and was repaid utilizing proceeds from the new credit facility. We also utilized the proceeds from the new credit facility ~~due~~ to ~~uncertainty~~complete the acquisition of First American in ~~how the commercial capital~~June 2021 (Note 6) and credit markets would operate during the pandemic. During July 2020, we repaid $100,000 of the amount drawn under the credit facility, and in October 2020, we repaid an additional $140,000. As of September 30, 2020, we held cash and cash equivalents of $310,430.to pay related debt issuance costs.

~~As of September 30, 2020,~~Loans under the ~~total availability under our~~ revolving credit facility ~~was $1,150,000.~~may be borrowed, repaid and re-borrowed until June 1, 2026, at which time all amounts borrowed must be repaid. The term loan facility will be repaid in equal quarterly installments of $14,438 from September 30, 2021 through June 30, 2023, $21,656 from September 30, 2023 through June 30, 2025, and $28,875 from September 30, 2025 through March 31, 2026. The remaining balance is due on June 1, 2026. The term loan facility also includes ~~an accordion feature allowing us,~~mandatory prepayment requirements related to asset sales, new debt (other than permitted debt) and excess cash flow, subject to ~~lender consent,~~certain limitations. No premium or penalty is payable in connection with any mandatory or voluntary prepayment of the term loan facility.

Interest is payable on the senior, secured credit facility at a fluctuating rate of interest determined by reference to ~~increase~~the eurodollar rate plus an applicable margin ranging from 1.5% to 2.5%, depending on our consolidated total leverage ratio, as defined in the credit agreement. A commitment ~~to an aggregate amount not exceeding $1,425,000. The~~fee is payable on the unused portion of the revolving credit facility ~~matures in March 2023. Our quarterly commitment fee ranges~~at a rate ranging from ~~0.175%~~0.25% to 0.35%, ~~based~~depending on our consolidated total leverage ratio. Amounts ~~drawn~~outstanding under ~~the~~our credit ~~facility~~facilities had a weighted-average interest rate of ~~1.93%~~2.63% as of September 30, ~~2020~~2021 and ~~3.03%~~2.01% as of December 31, ~~2019. In July 2019, we executed~~2020, including the impact of an interest rate swap ~~to convert~~that effectively converts $200,000 of ~~the amount drawn under the credit facility~~our variable-rate debt to fixed rate debt. Further information regarding the interest rate swap can be found in Note 6.7.

Borrowings under the credit ~~agreement~~facility are collateralized by substantially all of ~~our personal~~the present and future tangible and intangible ~~property.~~personal property held by us and our subsidiaries that have guaranteed our obligations under the credit facility, subject to certain exceptions. The credit agreement ~~governing our credit facility~~ contains customary covenants regarding limits on levels of ~~subsidiary~~ indebtedness, ~~and capital expenditures,~~ liens, ~~investments, acquisitions, certain~~ mergers, certain asset ~~sales outside the ordinary course~~dispositions, changes in business, advances, investments, loans and restricted payments. The covenants are subject to a number of ~~business,~~limitations and ~~change in control as defined~~exceptions set forth in the credit agreement. The credit agreement also ~~requires us to maintain certain financial ratios, including a maximum~~includes


DELUXE CORPORATION CONDENSED NOTES TO UNAUDITED CONSOLIDATED FINANCIAL STATEMENTS (dollars in thousands, except per share amounts)

requirements regarding our consolidated total leverage ratio ~~of 3.5~~ and ~~a minimum~~our consolidated secured leverage ratio, ~~of consolidated earnings before interest and taxes to consolidated interest expense,~~ as defined in the credit ~~agreement,~~agreement. These ratios may not equal or exceed the following amounts during the periods indicated:

Fiscal Quarter Ending

Consolidated total leverage ratio

Consolidated secured leverage ratio

September 30, 2021 through March 31, 2022

5.00 to 1:00

4.00 to 1:00

June 30, 2022 through March 31, 2023

4.75 to 1:00

3.75 to 1:00

June 30, 2023 through March 31, 2024

4.50 to 1:00

3.50 to 1:00

June 30, 2024 and each fiscal quarter thereafter

4.25 to 1:00

3.50 to 1:00

In addition, we must maintain a minimum interest coverage ratio of ~~3.0. Additionally, the~~at least 2.75 to 1.00 through March 31, 2022 and 3.00 to 1.00 thereafter. The credit agreement contains customary representations and warranties ~~including,~~and, as a condition to borrowing, requires that all such representations and warranties ~~are~~be true and correct in all material respects on the date of ~~the~~each borrowing, including representations as to no material adverse change in our business, assets, operations or financial condition.

~~There are currently no limitations on~~ If our consolidated total leverage ratio exceeds 2.75 to 1.00, the aggregate annual amount of permitted dividends and share repurchases ~~under the terms of our credit agreement. However, if our leverage ratio, defined as total debt less unrestricted cash~~is limited to ~~EBITDA, should exceed 2.75 to 1, there would be an annual limitation on the amount of dividends and share repurchases.~~$60,000.

Daily average amounts outstanding under our current and previous credit ~~facility~~agreements were as follows:


(in thousands)	(in thousands)	Nine Months Ended September 30, 2020			Year Ended December 31, 2019			(in thousands)	Nine Months Ended September 30, 2021			Year Ended December 31, 2020
Daily average amount outstanding	Daily average amount outstanding	$	1,042,350		$	925,715		Daily average amount outstanding	$	1,062,925		$	1,016,896
Weighted-average interest rate	Weighted-average interest rate	2.17		%	3.54		%	Weighted-average interest rate	2.35		%	2.12		%

~~The following table shows~~As of September 30, 2021, amounts were available for borrowing under our revolving credit facility as ~~of September 30, 2020. In October 2020, we repaid $140,000 of the amount drawn on the facility. This amount remains available to us for borrowing.~~follows:


(in thousands)	Total available
Revolving credit facility commitment	$	~~1,150,000~~500,000
~~Amount~~Amounts drawn on revolving credit facility	~~(1,040,000)~~(180,000)
Outstanding letters of credit(1)	~~(7,428)~~(7,475)
Net available for borrowing as of September 30, ~~2020~~2021	$	~~102,572~~312,525

(1) We use standby letters of credit primarily to collateralize certain obligations related ~~primarily~~ to our self-insured ~~workers’~~workers' compensation claims, as well as claims for environmental matters, as required by certain ~~states. These~~states.These letters of credit reduce the amount available for borrowing under our revolving credit facility.

Senior unsecured notes– In June 2021, we issued $500,000 of 8.0% senior, unsecured notes that mature in June 2029. The notes were issued via a private placement under Rule 144A of the Securities Act of 1933. Proceeds from the offering, net of discount and offering costs, were $490,741, resulting in an effective interest rate of 8.3%. The net proceeds from the notes were used to fund the acquisition of First American in June 2021 (Note 6). Interest payments are due each June and December. The indenture governing the notes contains covenants that limit our ability and the ability of our restricted subsidiaries to, among other things, incur additional indebtedness and liens, issue redeemable stock and preferred stock, pay dividends and distributions, make loans and investments and consolidate or merge or sell all or substantially all of our assets.


DELUXE CORPORATION CONDENSED NOTES TO UNAUDITED CONSOLIDATED FINANCIAL STATEMENTS (dollars in thousands, except per share amounts)


NOTE 13: LEASES

Leases were reflected on the consolidated balance sheets as follows:


(in thousands)	September 30, 2021			December 31, 2020
Operating leases:
Operating lease assets	$	58,442		$	35,906

Accrued liabilities	$	12,884		$	11,589
Operating lease liabilities	49,827			28,344
Total operating lease liabilities	$	62,711		$	39,933
Weighted-average remaining lease term (in years)	5.5			4.7
Weighted-average discount rate	4.5		%	3.1		%

Finance leases:
Property, plant and equipment, gross	$	35,575		$	6,970
Accumulated depreciation	(7,136)			(6,324)
Property, plant and equipment, net	$	28,439		$	646

Accrued liabilities	$	347		$	459
Other non-current liabilities	27,202			140
Total finance lease liabilities	$	27,549		$	599
Weighted-average remaining lease term (in years)	15.8			1.5
Weighted-average discount rate	6.0		%	2.0		%

The components of lease expense were as follows:


	Quarter Ended September 30,				Nine Months Ended September 30,
(in thousands)	2021		2020		2021		2020
Operating lease expense	$	4,497	$	5,006	$	12,897	$	15,044

Finance lease expense:
Amortization of right-of-use asset	$	547	$	187	$	816	$	561
Interest on lease liabilities	432		5		437		17
Total finance lease expense	$	979	$	192	$	1,253	$	578


DELUXE CORPORATION CONDENSED NOTES TO UNAUDITED CONSOLIDATED FINANCIAL STATEMENTS (dollars in thousands, except per share amounts)

Supplemental cash flow information related to leases was as follows:


	Quarter Ended September 30,				Nine Months Ended September 30,
(in thousands)	2021		2020		2021		2020
Lease assets obtained in exchange for lease obligations:
Operating leases(1)	$	—	$	—	$	33,948	$	10,105
Finance leases(2)	26,889		—		26,889		—

Cash paid for amounts included in lease obligations:
Operating cash flows from operating leases	$	3,653	$	5,225	$	12,649	$	13,993
Operating cash flows from finance leases	2		5		7		17
Financing cash flows from finance leases	104		181		369		575

(1) Includes operating lease assets and related liabilities of $24,396 recorded in conjunction with the acquisition of First American in June 2021 (Note 6).

(2) Consists of a lease on a facility located in Minnesota that commenced in July 2021.

Maturities of lease liabilities were as follows as of September 30, 2021:


(in thousands)	Operating lease obligations		Finance lease obligations
Remainder of 2021	$	4,032	$	79
2022	18,545		1,313
2023	13,827		2,709
2024	12,668		2,743
2025	10,691		2,777
Thereafter	23,854		34,691
Total lease payments	83,617		44,312
Less lease incentives receivable	(10,250)		—
Less imputed interest	(10,656)		(16,763)
Present value of lease payments	$	62,711	$	27,549


NOTE ~~12:~~14: OTHER COMMITMENTS AND CONTINGENCIES

~~Leases~~– During the third quarter of 2020, we executed leases on 2 new facilities, located in Georgia and Minnesota, with terms of 6 and 16 years, respectively. As a result, our total lease obligations increased approximately $65,000, with approximately $5,000 due in 2021 - 2022, approximately $13,000 due in 2023 - 2024, and the remainder due through 2037. As these leases have not yet commenced, they are not reflected on our consolidated balance sheet as of September 30, 2020.


~~DELUXE CORPORATION~~ ~~CONDENSED NOTES TO UNAUDITED CONSOLIDATED FINANCIAL STATEMENTS~~ ~~(dollars in thousands, except per share amounts)~~

Indemnifications – In the normal course of business, we periodically enter into agreements that incorporate general indemnification language. These indemnification provisions generally encompass third-party claims arising from our products and services, including, without limitation, service failures, breach of security, intellectual property rights, governmental regulations and/or employment-related matters. Performance under these indemnities would generally be triggered by our breach of the terms of the contract. In disposing of assets or businesses, we often provide representations, warranties and/or indemnities to cover various risks, including, for example, unknown damage to the assets, environmental risks involved in the sale of real estate, liability to investigate and remediate environmental contamination at waste disposal sites and manufacturing facilities, and unidentified tax liabilities and legal matters related to periods prior to disposition. We do not have the ability to estimate the potential liability from such indemnities because they relate to unknown conditions. However, we do not believe that any liability under these indemnities would have a material adverse effect on our financial position, annual results of operations or annual cash flows. We have recorded liabilities for known indemnifications related to environmental matters. These liabilities were not significant as of September 30, ~~2020~~2021 or December 31, ~~2019.~~2020.

First American indemnification– Pursuant to the First American acquisition agreement, we are entitled to limited indemnification for certain expenses and losses, if any, that may be incurred after the consummation of the transaction that arise out of certain matters, including a Federal Trade Commission investigation initiated in December 2019 seeking information to determine whether certain subsidiaries of First American may have engaged in conduct prohibited by the Federal Trade


DELUXE CORPORATION CONDENSED NOTES TO UNAUDITED CONSOLIDATED FINANCIAL STATEMENTS (dollars in thousands, except per share amounts)

Commission Act, the Fair Credit Reporting Act or the Duties of Furnishers of Information. As fully set forth in the merger agreement, our rights to indemnification for any such expenses and losses are limited to the amount of an indemnity holdback, which will be our sole recourse for any such losses. Neither a liability for any fines nor any asset for the related holdback have been recorded in our consolidated financial statements as of September 30, 2021, as the amount cannot be reasonably estimated.

Self-insurance – We are self-insured for certain costs, primarily workers' compensation claims and medical and dental benefits for active employees and those employees on long-term disability. The liabilities associated with these items represent our best estimate of the ultimate obligations for reported claims plus those incurred, but not reported, and totaled ~~$9,079~~$8,738 as of September 30, ~~2020~~2021 and ~~$7,576~~$9,046 as of December 31, ~~2019.~~2020. These accruals are included in accrued liabilities and other non-current liabilities on the consolidated balance sheets. Our workers' compensation liability is recorded at present value. The difference between the discounted and undiscounted liability was not significant as of September 30, ~~2020~~2021 or December 31, ~~2019.~~2020.

Our self-insurance liabilities are estimated, in part, by considering historical claims experience, demographic factors and other actuarial assumptions. The estimated accruals for these liabilities could be significantly affected if future events and claims differ from these assumptions and historical trends.

Litigation – Recorded liabilities for legal matters, as well as related charges recorded in each period, were not material to our financial position, results of operations or liquidity during the periods presented, and we do not believe that any of the currently identified claims or litigation will materially affect our financial position, results of operations or liquidity, upon resolution. However, litigation is subject to inherent uncertainties, and unfavorable rulings could occur. If an unfavorable ruling were to occur, it may cause a material adverse impact on our financial position, results of operations or liquidity in the period in which the ruling occurs or in future periods.


~~Note 13:~~NOTE 15: SHAREHOLDERS' EQUITY

In October 2018, our board of directors authorized the repurchase of up to $500,000 of our common stock. This authorization has no expiration date. ~~NaN~~No shares were repurchased during the ~~third quarter of 2020. During the~~ first nine months of ~~2020, we repurchased 499 thousand shares for $14,000. As of September 30, 2020,~~2021 and $287,452 remained available for repurchase under the ~~authorization.~~authorization as of September 30, 2021. During the quarter ended June 30, 2021, we issued 294 thousand shares to employees of First American in conjunction with the acquisition (Note 6), resulting in cash proceeds of $13,000 during the quarter.


NOTE ~~14:~~16: BUSINESS SEGMENT INFORMATION

•Payments – This segment includes our treasury management solutions, including remittance and lockbox processing, remote deposit capture, receivables management, payment processing and paperless treasury ~~management, in addition to~~management; merchant in-store, online and mobile payment solutions; payroll and disbursement services, including Deluxe Payment ~~Exchange~~Exchange; and fraud and security services.

•Cloud Solutions – This segment includes web hosting and design services, data-driven marketing solutions and hosted solutions, including digital engagement, logo design, financial institution profitability reporting ~~account switching tools~~ and business incorporation services.

•Promotional Solutions – This segment includes business forms, accessories, advertising specialties, promotional apparel, retail packaging and strategic sourcing services.

•Checks – This segment includes printed personal and business checks.


~~DELUXE CORPORATION~~ ~~CONDENSED NOTES TO UNAUDITED CONSOLIDATED FINANCIAL STATEMENTS~~ ~~(dollars in thousands, except per share amounts)~~

The accounting policies of the segments are the same as those described in the Notes to Consolidated Financial Statements included in the ~~2019~~2020 Form 10-K. We allocate corporate costs for our shared services functions to our business segments when the costs are directly attributable to a segment. This includes certain sales and marketing, human resources, supply chain, real estate, finance, information technology and legal costs. Costs that are not directly attributable to a business segment are reported as Corporate operations and consist primarily of marketing, accounting, information technology, facilities, executive management and legal, tax and treasury costs that support the corporate function. Corporate operations also includes other income. All of our segments operate primarily in the U.S., with some operations in Canada. In addition, Cloud Solutions has operations in Australia and portions of Europe, as well as partners in Central and South America.


DELUXE CORPORATION CONDENSED NOTES TO UNAUDITED CONSOLIDATED FINANCIAL STATEMENTS (dollars in thousands, except per share amounts)

~~Under the new segment structure, our~~Our chief operating decision maker (i.e., our Chief Executive Officer) reviews earnings before interest, taxes, depreciation and amortization (EBITDA) on an adjusted basis for each segment when deciding how to allocate resources and to assess segment operating performance. Adjusted EBITDA for each segment excludes depreciation and amortization expense, interest expense, income tax expense and certain other amounts, which may include, from time to time: asset impairment charges; restructuring, integration and other costs; CEO transition costs; share-based compensation expense; acquisition transaction costs; certain legal-related expense; and gains or losses on sales of businesses and customer lists. Our Chief Executive Officer does not review segment asset information when making investment or operating decisions regarding our reportable business segments.

~~The following is our segment~~Segment information for the quarters and nine months ended September 30, 2021 and 2020 ~~and 2019.~~ was as follows:


	Quarter Ended September 30,				Nine Months Ended September 30,
(in thousands)	2021		2020		2021		2020
Payments:
Revenue	$	160,268	$	74,675	$	343,045	$	223,886
Adjusted EBITDA	31,598		16,746		71,125		50,352
Cloud Solutions:
Revenue	69,497		63,758		199,784		193,600
Adjusted EBITDA	19,036		16,425		55,047		45,494
Promotional Solutions:
Revenue	130,330		124,929		389,825		385,667
Adjusted EBITDA	17,673		21,478		56,804		46,529
Checks:
Revenue	172,046		176,099		518,968		533,135
Adjusted EBITDA	77,254		84,954		240,979		258,392
Total segment:
Revenue	$	532,141	$	439,461	$	1,451,622	$	1,336,288
Adjusted EBITDA	145,561		139,603		423,955		400,767

The following table presents a reconciliation of total segment ~~information for 2019 has been revised~~adjusted EBITDA to ~~reflect our current segment structure.~~consolidated income (loss) before income taxes:

Quarter Ended September 30, Nine Months Ended September 30,
(in thousands) 2020 2019 2020 2019
Payments:
Revenue $ 74,675 $ 64,634 $ 223,886 $ 193,888
Adjusted EBITDA 16,746 17,199 50,352 52,037
Cloud Solutions:
Revenue 63,758 79,976 193,600 237,178
Adjusted EBITDA 16,425 20,216 45,494 56,362
Promotional Solutions:
Revenue 124,929 156,835 385,667 468,209
Adjusted EBITDA 21,478 22,909 46,529 68,787
Checks:
Revenue 176,099 192,148 533,135 587,370
Adjusted EBITDA 84,954 98,782 258,392 300,887
Total segment:
Revenue $ 439,461 $ 493,593 $ 1,336,288 $ 1,486,645
Adjusted EBITDA 139,603 159,106 400,767 478,073


	Quarter Ended September 30,				Nine Months Ended September 30,
(in thousands)	2021		2020		2021		2020
Total segment adjusted EBITDA	$	145,561	$	139,603	$	423,955	$	400,767
Corporate operations	(42,832)		(37,090)		(133,259)		(131,101)
Depreciation and amortization expense	(41,906)		(27,972)		(102,929)		(83,065)
Interest expense	(21,494)		(5,083)		(35,548)		(18,254)
Pretax income attributable to non-controlling interest	37		21		99		46
Asset impairment charges	—		(2,760)		—		(101,749)
Restructuring, integration and other costs	(13,894)		(18,941)		(41,085)		(59,064)
CEO transition costs	—		—		—		(10)
Share-based compensation expense	(7,434)		(6,240)		(21,801)		(15,335)
Acquisition transaction costs	(208)		—		(18,816)		(9)
Certain legal-related (expense) benefit	(638)		—		(941)		2,165
Loss on sales of customer lists	—		—		—		(18)
Income (loss) before income taxes	$	17,192	$	41,538	$	69,675	$	(5,627)

2428


DELUXE CORPORATION CONDENSED NOTES TO UNAUDITED CONSOLIDATED FINANCIAL STATEMENTS (dollars in thousands, except per share amounts)

~~The following table presents a reconciliation of total segment adjusted EBITDA to consolidated income (loss) before income taxes:~~

Quarter Ended September 30, Nine Months Ended September 30,
(in thousands) 2020 2019 2020 2019
Total segment adjusted EBITDA $ 139,603 $ 159,106 $ 400,767 $ 478,073
Corporate operations (37,090) (39,770) (131,101) (127,543)
Depreciation and amortization (27,972) (30,494) (83,065) (95,430)
Interest expense (5,083) (8,710) (18,254) (27,251)
Pre-tax income attributable to non-controlling interest 21 0 46 0
Asset impairment charges (2,760) (390,980) (97,973) (390,980)
Restructuring, integration and other costs (18,941) (29,723) (59,064) (53,699)
CEO transition costs(1)
0 (1,145) (10) (8,539)
Share-based compensation expense (6,240) (5,356) (15,335) (14,016)
Acquisition transaction costs 0 (13) (9) (193)
Certain legal-related expenses 0 0 2,165 (6,417)
Loss on sales of customer lists 0 (125) (18) (224)
Income (loss) before income taxes $ 41,538 $ (347,210) $ (1,851) $ (246,219)

~~(1)~~ ~~In 2019, includes adjustments to share-based compensation expense related to the modification of certain awards in conjunction with our CEO transition.~~

The following tables present revenue disaggregated by our product and service offerings. In conjunction with the realignment of our reportable segments on January 1, 2020, we refined the disaggregation of our revenue by product and service offering. As such, certain amounts reported in the prior year have been revised from previously reported amounts.offerings:

Quarter Ended September 30, 2020
(in thousands) Payments Cloud Solutions Promotional Solutions Checks Consolidated
Checks $ 0 $ 0 $ 0 $ 176,099 $ 176,099
Forms and other products 0 0 77,492 0 77,492
Treasury management solutions 55,418 0 0 0 55,418
Marketing and promotional solutions 0 0 47,437 0 47,437
Web and hosted solutions 0 33,250 0 0 33,250
Data-driven marketing solutions 0 30,508 0 0 30,508
Other payments solutions 19,257 0 0 0 19,257
Total revenue $ 74,675 $ 63,758 $ 124,929 $ 176,099 $ 439,461


	Quarter Ended September 30, 2021
(in thousands)	Payments		Cloud Solutions		Promotional Solutions		Checks		Consolidated
Checks	$	—	$	—	$	—	$	172,046	$	172,046
Merchant services and other payments solutions	103,014		—		—		—		103,014
Forms and other products	—		—		68,646		—		68,646
Marketing and promotional solutions	—		—		61,684		—		61,684
Treasury management solutions	57,254		—		—		—		57,254
Data-driven marketing solutions	—		41,956		—		—		41,956
Web and hosted solutions	—		27,541		—		—		27,541
Total revenue	$	160,268	$	69,497	$	130,330	$	172,046	$	532,141


	Quarter Ended September 30, 2020
(in thousands)	Payments		Cloud Solutions		Promotional Solutions		Checks		Consolidated
Checks	$	—	$	—	$	—	$	176,099	$	176,099
Merchant services and other payments solutions	19,257		—		—		—		19,257
Forms and other products	—		—		77,492		—		77,492
Marketing and promotional solutions	—		—		47,437		—		47,437
Treasury management solutions	55,418		—		—		—		55,418
Data-driven marketing solutions	—		30,508		—		—		30,508
Web and hosted solutions	—		33,250		—		—		33,250
Total revenue	$	74,675	$	63,758	$	124,929	$	176,099	$	439,461


	Nine Months Ended September 30, 2021
(in thousands)	Payments		Cloud Solutions		Promotional Solutions		Checks		Consolidated
Checks	$	—	$	—	$	—	$	518,968	$	518,968
Merchant services and other payments solutions	170,431		—		—		—		170,431
Forms and other products	—		—		218,622		—		218,622
Marketing and promotional solutions	—		—		171,203		—		171,203
Treasury management solutions	172,614		—		—		—		172,614
Data-driven marketing solutions	—		115,120		—		—		115,120
Web and hosted solutions	—		84,664		—		—		84,664
Total revenue	$	343,045	$	199,784	$	389,825	$	518,968	$	1,451,622

2529


DELUXE CORPORATION CONDENSED NOTES TO UNAUDITED CONSOLIDATED FINANCIAL STATEMENTS (dollars in thousands, except per share amounts)

Quarter Ended September 30, 2019
(in thousands) Payments Cloud Solutions Promotional Solutions Checks Consolidated
Checks $ 0 $ 0 $ 0 $ 192,148 $ 192,148
Forms and other products 0 0 86,184 0 86,184
Treasury management solutions 45,836 0 0 0 45,836
Marketing and promotional solutions 0 0 70,651 0 70,651
Web and hosted solutions 0 38,892 0 0 38,892
Data-driven marketing solutions 0 41,084 0 0 41,084
Other payments solutions 18,798 0 0 0 18,798
Total revenue $ 64,634 $ 79,976 $ 156,835 $ 192,148 $ 493,593


		Nine Months Ended September 30, 2020											Nine Months Ended September 30, 2020
(in thousands)	(in thousands)	Payments		Cloud Solutions		Promotional Solutions		Checks		Consolidated		(in thousands)	Payments		Cloud Solutions		Promotional Solutions		Checks		Consolidated
Checks	Checks	$	0	$	0	$	0	$	533,135	$	533,135	Checks	$	—	$	—	$	—	$	533,135	$	533,135
Merchant services and other payments solutions												Merchant services and other payments solutions	56,808		—		—		—		56,808
Forms and other products	Forms and other products	0		0		234,735		0		234,735		Forms and other products	—		—		234,735		—		234,735
Marketing and promotional solutions												Marketing and promotional solutions	—		—		150,932		—		150,932
Treasury management solutions	Treasury management solutions	167,078		0		0		0		167,078		Treasury management solutions	167,078		—		—		—		167,078
Marketing and promotional solutions		0		0		150,932		0		150,932
Data-driven marketing solutions												Data-driven marketing solutions	—		88,927		—		—		88,927
Web and hosted solutions	Web and hosted solutions	0		104,673		0		0		104,673		Web and hosted solutions	—		104,673		—		—		104,673
Data-driven marketing solutions		0		88,927		0		0		88,927
Other payments solutions		56,808		0		0		0		56,808
Total revenue	Total revenue	$	223,886	$	193,600	$	385,667	$	533,135	$	1,336,288	Total revenue	$	223,886	$	193,600	$	385,667	$	533,135	$	1,336,288

Nine Months Ended September 30, 2019
(in thousands) Payments Cloud Solutions Promotional Solutions Checks Consolidated
Checks $ 0 $ 0 $ 0 $ 587,370 $ 587,370
Forms and other products 0 0 257,553 0 257,553
Treasury management solutions 136,782 0 0 0 136,782
Marketing and promotional solutions 0 0 210,656 0 210,656
Web and hosted solutions 0 120,514 0 0 120,514
Data-driven marketing solutions 0 116,664 0 0 116,664
Other payments solutions 57,106 0 0 0 57,106
Total revenue $ 193,888 $ 237,178 $ 468,209 $ 587,370 $ 1,486,645

The following tables present revenue disaggregated by geography, based on where items are shipped from or where services are performed:


	Quarter Ended September 30, 2021
(in thousands)	Payments		Cloud Solutions		Promotional Solutions		Checks		Consolidated
United States	$	150,594	$	60,778	$	124,571	$	166,339	$	502,282
Foreign, primarily Canada and Australia	9,674		8,719		5,759		5,707		29,859
Total revenue	$	160,268	$	69,497	$	130,330	$	172,046	$	532,141


	Quarter Ended September 30, 2020
(in thousands)	Payments		Cloud Solutions		Promotional Solutions		Checks		Consolidated
United States	$	66,377	$	55,755	$	118,454	$	170,865	$	411,451
Foreign, primarily Canada and Australia	8,298		8,003		6,475		5,234		28,010
Total revenue	$	74,675	$	63,758	$	124,929	$	176,099	$	439,461


	Nine Months Ended September 30, 2021
(in thousands)	Payments		Cloud Solutions		Promotional Solutions		Checks		Consolidated
United States	$	312,874	$	173,555	$	373,042	$	501,152	$	1,360,623
Foreign, primarily Canada and Australia	30,171		26,229		16,783		17,816		90,999
Total revenue	$	343,045	$	199,784	$	389,825	$	518,968	$	1,451,622


	Nine Months Ended September 30, 2020
(in thousands)	Payments		Cloud Solutions		Promotional Solutions		Checks		Consolidated
United States	$	198,965	$	169,917	$	369,023	$	516,961	$	1,254,866
Foreign, primarily Canada and Australia	24,921		23,683		16,644		16,174		81,422
Total revenue	$	223,886	$	193,600	$	385,667	$	533,135	$	1,336,288


DELUXE CORPORATION CONDENSED NOTES TO UNAUDITED CONSOLIDATED FINANCIAL STATEMENTS (dollars in thousands, except per share amounts)

~~The following tables present revenue disaggregated by geography, based on where items are shipped from or where services are performed:~~

Quarter Ended September 30, 2020
(in thousands) Payments Cloud Solutions Promotional Solutions Checks Consolidated
United States $ 66,377 $ 55,755 $ 118,454 $ 170,865 $ 411,451
Foreign, primarily Canada and Australia 8,298 8,003 6,475 5,234 28,010
Total revenue $ 74,675 $ 63,758 $ 124,929 $ 176,099 $ 439,461

Quarter Ended September 30, 2019
(in thousands) Payments Cloud Solutions Promotional Solutions Checks Consolidated
United States $ 56,088 $ 71,300 $ 150,336 $ 186,659 $ 464,383
Foreign, primarily Canada and Australia 8,546 8,676 6,499 5,489 29,210
Total revenue $ 64,634 $ 79,976 $ 156,835 $ 192,148 $ 493,593

Nine Months Ended September 30, 2020
(in thousands) Payments Cloud Solutions Promotional Solutions Checks Consolidated
United States $ 198,965 $ 169,917 $ 369,023 $ 516,961 $ 1,254,866
Foreign, primarily Canada and Australia 24,921 23,683 16,644 16,174 81,422
Total revenue $ 223,886 $ 193,600 $ 385,667 $ 533,135 $ 1,336,288

Nine Months Ended September 30, 2019
(in thousands) Payments Cloud Solutions Promotional Solutions Checks Consolidated
United States $ 169,130 $ 210,929 $ 448,049 $ 570,565 $ 1,398,673
Foreign, primarily Canada and Australia 24,758 26,249 20,160 16,805 87,972
Total revenue $ 193,888 $ 237,178 $ 468,209 $ 587,370 $ 1,486,645


NOTE ~~15:~~17: RISKS AND UNCERTAINTIES

The impact on our business of the continuing COVID-19 pandemic continues to evolve. As such, we are uncertain of the impact on our future financial condition, liquidity and/or results of operations. This uncertainty affected several of the assumptions made and estimates used in the preparation of these consolidated financial statements. As discussed in Note 7,8, the COVID-19 pandemic resulted in a goodwill impairment triggering event during the first quarter of 2020, as the adverse economic effects of the pandemic materially decreased demand for the products and services we provide to our ~~customers, particularly through our Promotional Solutions and Cloud Solutions segments.~~customers. The extent to which the pandemic will continue to impact our business depends on future developments, including the severity and duration of the pandemic, the impact of variants of the virus, the distribution and effectiveness of vaccines, business and workforce disruptions and the ultimate number of businesses that fail. Our evaluation of asset impairment required us to make assumptions about these future events over the life of the assets being evaluated. This required significant judgment and actual results may differ significantly from our estimates. As a result of the continuing ~~effects~~impact of COVID-19, we may be required to record additional goodwill or other asset impairment charges in the future.

We held loans and notes receivable from our ~~Safeguard~~Promotional Solutions distributors of ~~$41,583~~$21,729 as of September 30, ~~2020.~~2021. These distributors sell ~~their~~our products and services primarily to small businesses, which have been significantly impacted by the COVID-19 pandemic. As of September 30, ~~2020,~~2021, our allowance for expected credit losses on these receivables was ~~$4,278, although the majority of this amount was not driven by impacts of the pandemic.~~$2,837. We utilized all information known to us in determining this allowance, as well as allowances related to our trade accounts receivable and unbilled receivables. If our assumptions prove to be incorrect, we may be required to record additional bad debt expense in the future. Additionally,


~~DELUXE CORPORATION~~ ~~CONDENSED NOTES TO UNAUDITED CONSOLIDATED FINANCIAL STATEMENTS~~ ~~(dollars in thousands, except per share amounts)~~

uncertainty surrounding the impact of ~~the~~ COVID-19 ~~outbreak~~ could affect estimates we made regarding inventory obsolescence and workers' compensation liabilities and thus, could result in additional expense in the future.


ITEM 2. MANAGEMENT'S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF OPERATIONS

Our Management's Discussion and Analysis of Financial Condition and Results of Operations (MD&A) includes the following sections:

•Executive Overview that discusses what we do, our operating results at a high level and our financial outlook for the upcoming year;

•Consolidated Results of Operations; Restructuring, Integration and Other Costs; and Segment Results that includes a more detailed discussion of our revenue and expenses;

•Cash Flows and Liquidity, Capital Resources and Other Financial Position Information that discusses key aspects of our cash flows, capital structure and financial position;

•Off-Balance Sheet Arrangements, Guarantees and Contractual Obligations that discusses our financial commitments; and

•Critical Accounting Policies that discusses the policies we believe are most important to understanding the assumptions and judgments underlying our financial statements.

Please note that this MD&A discussion contains forward-looking statements that involve risks and uncertainties. Part I, Item 1A of our Annual Report on Form 10-K for the year ended December 31, ~~2019~~2020 (the ~~2019~~2020 Form 10-K) outlines known material risks and important information to consider when evaluating our forward-looking statements and is incorporated into this Item 2 of this report on Form 10-Q as if fully stated herein. Updates to the risk factors discussed in the ~~2019~~2020 Form 10-K are included in Part II, Item 1AIA of this report on Form 10-Q. The Private Securities Litigation Reform Act of 1995 (the Reform Act) provides a “safe harbor” for forward-looking statements to encourage companies to provide prospective information. When we use the words or phrases “should result,” “believe,” “intend,” “plan,” “are expected to,” “targeted,” “will continue,” “will approximate,” “is anticipated,” “estimate,” “project,” “outlook,” "forecast" or similar expressions in this Quarterly Report on Form 10-Q, in future filings with the Securities and Exchange Commission, in our press releases, investor presentations and in oral statements made by our representatives, they indicate forward-looking statements within the meaning of the Reform Act.

This MD&A includes financial information prepared in accordance with accounting principles generally accepted in the U.S. (GAAP). In addition, we discuss free cash flow, net debt, liquidity, adjusted diluted earnings per share (EPS) and consolidated adjusted earnings before interest, taxes, depreciation and amortization ~~(EBITDA)~~(adjusted EBITDA), all of which are non-GAAP financial measures. We believe that these non-GAAP financial measures, when reviewed in conjunction with GAAP financial measures, can provide useful information to assist investors in analyzing our current period operating performance and in assessing our future ~~period~~ operating performance. For this reason, our internal management reporting also includes these financial measures, which should be considered in addition to, and not as superior to or as a substitute for, GAAP financial measures. We strongly encourage investors and shareholders to review our financial statements and publicly-filed reports in their entirety and not to rely on any single financial measure. Our non-GAAP financial measures may not be comparable to similarly titled measures used by other companies and therefore, may not result in useful comparisons. The reconciliation of our non-GAAP

financial measures to the most directly comparable GAAP financial measures can be found in Consolidated Results of Operations.

Revision– During the second quarter of 2021, we identified errors in the calculations of the goodwill impairment charges recorded during the third quarter of 2019 and the first quarter of 2020, resulting in an understatement of the goodwill impairment charges and net losses and an overstatement of goodwill. The errors in our calculations resulted from the erroneous application of the simultaneous equation method, which effectively grosses up the goodwill impairment charge to account for the related income tax benefit, so that the resulting carrying value does not exceed the calculated fair value. We have corrected the errors by revising the consolidated financial statements presented herein. Prior periods not presented herein will be revised, as applicable, in future filings. Further information regarding the errors can be found under the caption "Note 1: Consolidated Financial Statements" of the Condensed Notes to Unaudited Consolidated Financial Statements appearing in Part I, Item 1 of this report.


EXECUTIVE OVERVIEW

~~Realignment~~Acquisition – ~~For many years,~~On June 1, 2021, we ~~operated 3 reportable business segments: Small Business Services, Financial Services~~acquired all of the equity of First American Payment Systems, L.P. (First American) in a cash transaction for $956.7 million, net of cash, cash equivalents, restricted cash and ~~Direct Checks. These segments were generally organized by customer type~~restricted cash equivalents acquired, subject to customary adjustments under the terms of the acquisition agreement. First American is a large-scale payments technology company that provides partners and ~~reflected~~merchants with comprehensive in-store, online and mobile payment solutions. The results of First American are included in our Payments segment and included revenue of $82.5 million and a contribution of $16.3 million to Payments adjusted EBITDA for the ~~way we managed~~third quarter of 2021 and revenue of $109.8 million and a contribution to Payments adjusted EBITDA of $21.5 million for the ~~company. Effective January 1, 2020, we reorganized our reportable business segments to align~~first nine months of 2021. The acquisition was funded with ~~structural~~cash on hand and management reporting changes in support of our growth strategy. We now operate 4 reportable segments: Payments, Cloud Solutions, Promotional Solutions and Checks. These segments are generally organized by product type and reflect the way we currently manage the company.proceeds from new debt. Further information regarding ~~our segments and our product and service offerings~~the acquisition can be found under the caption "Note ~~14: Business Segment Information"~~6: Acquisition" and further information regarding our debt can be found under the caption "Note 12: Debt," both of which appear in the Condensed Notes to Unaudited Consolidated Financial Statements appearing in Part I, Item 1 of this report.

COVID-19 impact ~~on 2020 results~~ – The COVID-19 pandemic began to impact our operations late in the first quarter of 2020. ~~Total revenue for~~Information regarding the ~~second quarter of~~impact in 2020, ~~declined 16.9%,~~ as ~~compared~~well as actions we took in response to the ~~second quarter~~pandemic, can be found under the caption "Executive Overview" in Part II, Item 7 of ~~2019, and total revenue for~~ the ~~third quarter of~~ 2020 declined 11.0%, as compared to the third quarter of 2019. While revenue in both periods benefited from sales-driven growth, it was not sufficient to overcome the impact of COVID-19. The pandemic primarily impacted revenue volumes in our Promotional Solutions, Checks and Cloud Solutions segments. Within Promotional Solutions, many ofForm 10-K.

our business customers have been significantly impacted by their customers' and governmental responses to the pandemic. Demand for promotional products declined, as our customers reduced or stopped virtually all promotional activities when they were forced to close, and many of their operations are still limited. The decline in travel and event cancellations also reduced promotional spending. In Checks, we have seen a decline in business checks resulting from the slowdown in the economy stemming from government-mandated shutdowns and limitations. Personal check volumes also slowed at a somewhat lesser rate. The impact in Cloud Solutions has been primarily driven by a decline in data-driven marketing solutions, as clients suspended their marketing campaigns during this period of uncertainty. Partially offsetting the volume declines was new revenue of $29.5 million during the first nine months of 2020 from sales of personal protective equipment (PPE) in our Promotional Solutions segment.

The impact of ~~COVID-19 on our revenue~~the pandemic continued in the first quarter of 2021 and was ~~most severe in April. It began to improve throughout~~ the ~~remainder~~main driver of the ~~second quarter and through third quarter,~~9.3% decrease in revenue, as ~~well. Adjusted EBITDA margin was 23.3% for~~compared to the ~~third~~first quarter of 2020, an increase of 290 basis points over the second quarter of 2020, and better than our annual expectations prior to the pandemic. To bolster our liquidity, we drew an additional $238.0 million on our $1.15 billion revolving credit facility in March 2020 and we suspended share repurchases in both2020. During the second and third ~~quarters. We~~quarters of 2021, we saw some recovery in revenue volumes as the impacts of the pandemic lessened. Our customers resumed some of their marketing and promotional activities as government restrictions were lifted and vaccines became more widely available. Also contributing to the increase in data-driven marketing revenue was the continuation of low interest rates and an improving credit risk environment, which drove increased marketing efforts by our banking and mortgage lending customers. Business check volumes also ~~took steps~~continued to ~~reduce discretionary spending~~recover and ~~other expenditures~~within Payments, we continued with new customer implementations, some of which had been delayed, in ~~line with~~part, due to impacts of the pandemic. Future impacts of the pandemic on our results of operations remain uncertain, as increases in infection rates and/or new variants of the virus could impact our customers' activities and our revenue ~~declines. These steps included temporary salary reductions for all salaried employees, including our leadership team and board~~volumes.

Despite the continuing challenges of ~~directors, project delays, furloughs and other actions. We also delayed U.S. federal payroll tax payments under~~ the ~~Coronavirus Aid, Relief and Economic Security (CARES) Act. As a result of these actions and our stronger than expected performance, free cash flow~~pandemic, net income improved for the first nine months of 2020 was $124.1 million, compared to $158.3 million for the first nine months of 2019, and net debt as of September 30, 2020 was the lowest since June 30, 2018. As a result of our strong cash flow, we were able to end the temporary salary reductions, effective July 1, 2020. We also repaid $100.0 million of the amount drawn on our revolving credit facility during July 2020, and we repaid an additional $140.0 million in October 2020. Our priority is to maintain our financial strength, while simultaneously continuing our business transformation. While we reduced some expenditures during the first half of 2020, we have decided to selectively resume certain capital projects and to continue important systems implementation work, including our enterprise resource planning and sales technology implementations. Also, we paid our regular quarterly dividend of $0.30 per share in both June and September 2020.

We continue to monitor the impact of COVID-19 on all aspects of our business, including our operations, suppliers, customers, industry and workforce. We are keeping 2 primary goals in mind: (1) protecting employees, customers and their respective families and (2) continuing to serve the customers who rely on us. The situation surrounding COVID-19 remains fluid, and the potential for additional negative impacts on our results of operations, financial condition and/or liquidity increases the longer the virus impacts activity levels in the U.S. and the other countries in which we operate. During the first quarter of 2020, we successfully activated our business continuity plan to ensure uninterrupted operations and services. We have not experienced any significant interruptions in our supply chain to-date, and we currently do not expect significant future interruptions. Many of our facilities remain open, employees who have the ability to work from home continue to do so and the success of our work-from-home model allowed us to accelerate certain site closures.

~~2020 results vs. 2019~~ ~~– Numerous factors drove the decrease in net loss for the first nine months of 2020,~~2021, as compared to the first nine months of ~~2019. Factors~~2020, and adjusted EBITDA margin remained strong at 20.0% for the first nine months of 2021. Cash provided by operating activities decreased $17.6 million for the first nine months of 2021, as compared to the first nine months of 2020, driven by investments in our business, including transaction costs related to the acquisition of First American and investments in software-as-a-service (SaaS) solutions we are utilizing, including a new enterprise resource planning system. Additionally, the prior year benefited from the deferral of federal payroll tax payments under the CARES Act and temporary salary and other cost reductions implemented in response to the COVID-19 pandemic. Free cash flow decreased $56.0 million for the first nine months of 2021, as compared to the first nine months of 2020, including a $38.4 million increase in purchases of capital assets, as we continue investments to support our long-term growth. Total debt as of September 30, 2021 was $1.78 billion, reflecting the additional debt we incurred in the second quarter of 2021 to complete the First American acquisition. Net debt as of September 30, 2021 was $1.66 billion. We held cash and cash equivalents of $121.1 million as of September 30, 2021, and liquidity was $433.6 million. Our capital allocation priorities are to responsibly invest in growth, pay our dividend, reduce debt and return value to our shareholders. We will evaluate future share repurchases on an opportunistic basis.

2021 results vs. 2020 – Numerous factors drove the increase in net income for the first nine months of 2021, as compared to the first nine months of 2020. The primary factor was a decrease in asset impairment charges of $101.7 million, as compared to 2020. Other factors that ~~decreased~~increased net ~~loss~~income included:

•~~a decrease~~revenue growth resulting from some recovery from the impacts of the COVID-19 pandemic, as well as new business in ~~pre-tax asset impairment charges~~all of ~~$293.0 million, as compared to 2019;~~our segments resulting from the success of our One Deluxe strategy;

•actions taken to reduce costs ~~in line with reduced revenues and the continuing evaluation of~~as we continually evaluate our cost structure, including savings of approximately $25.0 million from the temporary salary reductions, suspension of the 401(k) plan employer matching contribution, discretionary spending reductions and furloughs;structure;

•revenue growth, including increased treasury management revenue, increases in certain data-driven marketing campaigns in the first quarter of 2020 prior to the commencement of the impact of the COVID-19 pandemic, and new revenue from sales of PPE in 2020;

•aan $18.0 million decrease in ~~acquisition amortization of $12.2 million, driven in part by previous asset impairment charges;~~

•~~a decrease in certain legal-related expenses of $8.6 million;~~restructuring, integration and other costs; and

•~~the absence of non-recurring CEO transition costs~~an $11.4 million decrease in bad debt expense, primarily driven by allowances recorded in 2020 related to notes receivable from our Promotional Solutions distributors, as ~~compared to $8.5 million in 2019.~~well as trade accounts receivable.

Partially offsetting these ~~decreases~~increases in net ~~loss~~income were the following factors:

•~~the loss of revenue resulting from the impact of the COVID-19 pandemic;~~

•various investments of approximately $35.0 million to advance our One Deluxe strategy, including costs related to treasury management deals signed in the fourth quarter of 2019 and various information technology, sales, finance and human capital investments;

•the continuing secular decline in checks and business forms ~~the loss of web hosting revenue in the third quarter of 2019~~ and the 2020 decision to exit certain product lines within Cloud Solutions;

•~~incremental~~acquisition transaction costs of ~~approximately $7.0~~$18.8 million ~~resulting from our response to COVID-19, including a Hero Pay premium provided to employees working on-site during the second quarter of 2020, costs~~in 2021 related to ~~enabling employees to work from home and additional facility cleaning costs;~~the First American acquisition;

•a ~~$5.6~~$17.3 million increase in ~~bad~~interest expense resulting from debt ~~expense~~issued to complete the First American acquisition;

•increased investments in our growth, primarily costs related to sales and financial management tools;

•the benefit in the prior year of approximately $10.0 million from temporary actions taken in response to the COVID-19 pandemic, including savings from a temporary salary reduction, furloughs and other actions, net of incremental costs we incurred in 2020 related to ~~notes receivable from~~ our ~~Safeguard distributors;~~response to the pandemic;

•inflationary pressures on hourly wages, materials and delivery;

•the impact of the COVID-19 pandemic on our revenue volume in the first quarter of 2021, as compared to the first quarter of 2020; and

•a ~~$5.4~~$6.5 million increase in ~~restructuring, integration and other costs in support of our strategy and to increase our efficiency; and~~

•~~the change in our effective income tax rate, as compared to the prior year.~~share-based compensation expense.

Diluted ~~loss per share~~EPS of ~~$0.40~~$1.13 for the first nine months of ~~2020,~~2021, as compared to diluted loss per share of ~~$5.65~~$0.48 for the first nine months of ~~2019,~~2020, reflects the ~~lower~~increase in net ~~loss~~income as described in the preceding paragraphs, ~~as well as lower~~partially offset by higher average shares outstanding in ~~2020.~~2021. Adjusted diluted EPS for the first nine months of ~~2020~~2021 was ~~$3.70,~~$3.62, compared to ~~$4.88~~$3.70 for the first nine months of ~~2019,~~2020, and excludes the impact of non-cash items or items that we believe are not indicative of ~~ongoing operations.~~our current period operating performance. The decrease in adjusted diluted EPS was driven primarily by the continuing secular decline in checks and business forms, various investments in our growth, the benefit in the prior year of temporary actions taken in response to the COVID-19 pandemic, inflationary pressures on hourly wages, materials and delivery, and the negative impact of the COVID-19 pandemic on our first quarter year-over-year revenue volumes. These decreases in adjusted EPS were partially offset by the impact of new client wins in all of our segments, continuing recovery of reduced revenue volumes from the impact of the COVID-19 pandemic, various cost savings actions across functional areas and lower bad debt expense. A reconciliation of diluted earnings (loss) per share to adjusted diluted EPS can be found in Consolidated Results of Operations.

Asset impairment charges – Net loss for the first nine months of 2020 included ~~pre-tax~~pretax asset impairment charges of ~~$98.0~~$101.7 million, or ~~$1.45~~$1.53 per share. The impairment charges related primarily to the goodwill of our Promotional Solutions and Cloud Solutions Web Hosting reporting units, as well as ~~certain~~amortizable intangibles inof our Cloud Solutions Web Hosting reporting ~~unit. Net loss for~~unit, resulting from the ~~first nine months~~estimated impact of ~~2019 included pre-tax asset impairment charges~~the COVID-19 pandemic on the operating results of $391.0 million, or $7.92 per share. The impairment charges related to the goodwill of our former Small Business Services Web Services and Financial Services Data-Driven Marketing reporting units, as well as certain intangibles, primarily in our former Small Business Services Web Services reporting unit.these businesses. Further information regarding these impairment charges can be found under the caption "Note 7:8: Fair Value Measurements" of the Condensed Notes to Unaudited Consolidated Financial Statements appearing in Part I, Item 1 of this report and under the caption ~~"Note 8: Fair Value Measurements"~~"Critical Accounting Policies" in Part II, Item 7 of the ~~Notes to Consolidated Financial Statements appearing in the 2019~~2020 Form 10-K.

"One Deluxe" Strategy

A detailed discussion of our strategy can be found in Part I, Item 1 of the ~~2019~~2020 Form 10-K. In support of our strategy, we are investing significant resources to build out our technology platforms. We completed the implementation of a human capital management system in January 2020. We also are investing in sales technology that enables a single view of our customers, thereby providing for deeper cross-sell opportunities. In addition, we are investing in our financial tools, including an enterprise resource planning system and a financial planning and analysis system. Strategically, we believe these enhancements will allow us to better assess and manage our business at the total company level and will make it easier for us to quickly integrate future acquisitions. While we reduced certain expenditures at the onset of the COVID-19 pandemic, we have since decided to continue important systems implementation work and we are continuing to invest in these initiatives.

Effective January 1, 2020, we began managing the company based on our product and service offerings, focusing on our 4 new business segments: Payments, Cloud Solutions, Promotional Solutions and Checks. We expect to reinvest free cash flow into the 2 segments we view as our primary platforms for growth: Payments and Cloud Solutions. Realignments such as this take time, considerable senior management effort, material "buy-in" from employees and significant investment. We continue to ~~make progress on our transformation and many~~be encouraged by the success of our ~~investments~~One Deluxe strategy. We have made significant progress in the integration of our various technology platforms, developed an enterprise-class sales organization, assembled a talented management team, and built an organization focused on developing new and improved products. As a result, we are ~~beginning to deliver~~seeing the positive ~~results. During the first 2 months~~impact of ~~2020, prior to the COVID-19 pandemic,~~new client wins in all of our segments and we determined that we were positioned to augment our business through meaningful acquisitions. As such, we completed the acquisition of First American on track to deliver consolidated sales-driven revenue growth. Even during the pandemic, treasury management revenue grew over 22% for the first nine months of 2020, as compared to 2019. Despite the pandemic, weJune 1, 2021. We believe that First American's end-to-end payments technology platform is providing significant leverage that will continue to execute new sales contracts, renew existing sales contracts and drive successful tele-sales efforts. We were able to quickly enter the PPE market and generated revenue of approximately $29.5 million in our Promotional Solutions segment during the first nine months of 2020. We continue to drive new market share wins across our segments, cross-sell our solutions to existing customers, and enhance our distribution channels. While still in the midst of our transformation, we are finding that our new One Deluxe structure is able to quickly respond to our customers' needs and drive profitableaccelerate organic revenue growth.

~~Outlook for 2020~~

Due to the continuing uncertainties surrounding the current business environment and a second wave of COVID-19 during the fourth quarter of 2020, we are not providing detailed financial guidance at this time. We expect revenue for the fourth quarter of 2020 to be softer than the third quarter of 2020 on a year-over-year percentage basis, due to expected customer implemention delays in treasury management and data-driven marketing, which may be attributable to the COVID-19 pandemic. This will be

3033

most evident in Payments, where we expect a temporary slowing of double-digit revenue growth to low- to mid-single digit growth. We also decided to divest several product lines in Cloud Solutions and that, combined with a second wave of COVID-19, will impact fourth quarter revenue. In Checks, we believe the secular decline in volume sequentially improved during the third quarter of 2020, likely benefiting from some delayed second quarter volume. Outlook for 2021

We expect our revenue to increase 10% to 12% for the ~~revenue recovery to be slightly lower in the fourth quarter of 2020,~~full year, as compared to ~~the third quarter, and we~~2020. We expect ~~check volumes to return to traditional secular trends with the overall recovery in the economy. Despite these challenges, we anticipate~~ that our ~~consolidated~~ adjusted EBITDA margin for the ~~fourth quarter of 2020~~full year will ~~remain at~~be between 20.0% and 21.0%, and we anticipate that our ~~long-term target of 20% or better.~~adjusted annual effective tax rate for 2021 will be approximately 25.0%. These estimates assume a continued economic recovery and are subject to, among other things, the macroeconomic unknowns associated with the COVID-19 pandemic, including supply chain constraints, labor supply issues and inflation.

~~In response to the pandemic,~~As of September 30, 2021, we took actions to manage expenses in line with revenue declines, including temporary salary reductions for all salaried employees, including our leadership team and board of directors, project delays, furloughs and other actions. Based on our second quarter results, we ended the temporary salary reductions, effective July 1, 2020. Furloughs continue in certain facilities that lack product demand to remain open. In late June, we exited approximately 250 employees, as we continue to develop our post-COVID-19 operating model to match our expected future volumes and to gain efficiencies. Also during the second and third quarters of 2020, we announced plans to lower future operating expenses through further site consolidation, including relocating existing sites in Minnesota and Georgia. We made the decision to close over 30 facilities, some of which have already been closed, with the remainder expected to be closed through 2021. These facilities contain primarily sales and administrative functions, and most of the impacted employees will convert to a work-from-home model. We anticipate annual operating expense savings of more than $10.0 million from these facility closures, once they are complete.

We held cash and cash equivalents of ~~$310.4~~$121.1 million ~~as of September 30, 2020. In July 2020, we repaid $100.0~~and $312.5 million ~~of the amount drawn on~~was available for borrowing under our revolving credit ~~facility,~~facility. We anticipate that capital expenditures will be between $95.0 million and ~~in October 2020,~~$105.0 million for the full year, as we ~~repaid an additional $140.0 million. These amounts remain available to us for borrowing,~~continue with ~~$900.0 million drawn on the facility after these repayments. Our credit facility includes an accordion feature allowing us, subject to lender consent, to expand the facility to $1.425 billion.~~important transformation work, innovation investments and building scale across our product categories. We ~~anticipate~~also expect that we will continue to pay our regular quarterly dividend. However, dividends are approved by our board of directors each quarter and thus, are subject to change. We anticipate that net cash generated by operations, along with ~~the~~ cash and cash equivalents on hand and availability under our credit facility, will be sufficient to support our operations and ~~to meet our financial commitments~~debt service requirements for the next 12 months. We were in compliance with our debt covenants as of September 30, ~~2020,~~2021, and we anticipate that we will remain in compliance with our debt covenants throughout the next 12 months.


CONSOLIDATED RESULTS OF OPERATIONS

Consolidated Revenue


		Quarter Ended September 30,					Nine Months Ended September 30,						Quarter Ended September 30,					Nine Months Ended September 30,
(in thousands)	(in thousands)	2020		2019		Change	2020		2019		Change	(in thousands)	2021		2020		Change	2021		2020		Change
Total revenue	Total revenue	$	439,461	$	493,593	(11.0%)	$	1,336,288	$	1,486,645	(10.1%)	Total revenue	$	532,141	$	439,461	21.1%	$	1,451,622	$	1,336,288	8.6%

The ~~decreases~~increases in total revenue for the third quarter and first nine months of ~~2020,~~2021, as compared to ~~2019,~~the same periods in 2020, were driven, ~~primarily~~in part, by the First American acquisition, which contributed revenue of $82.5 million to the Payments segment in the third quarter of 2021 and $109.8 million for the first nine months of 2021. In addition, revenue benefited from new clients in all of our segments, resulting from the success of our One Deluxe strategy. We also experienced some recovery of volume declines resulting from the impact of the COVID-19 pandemic, ~~primarily~~as discussed in ~~our Promotional Solutions, Checks and~~ Executive Overview. Also contributing to the revenue increase was increased data-driven marketing revenue within Cloud Solutions, ~~segments. In addition,~~resulting in part, from the continuation of low interest rates and an improving credit risk environment, which drove increased marketing efforts by our banking and mortgage lending customers. Partially offsetting these increases in revenue ~~continued to be impacted by~~was the continuing secular decline in order volume for checks and ~~forms. Cloud Solutions web hosting revenue also declined, due to our decision in~~business forms, and sales of personal protective equipment (PPE) decreased approximately $3.0 million for the third quarter of 2019 to exit certain customer contracts, the loss of certain large customers in the third quarter of 2019 as they elected to in-source some of the services we provide, previous under-investment in this business2021 and ~~the decision to exit certain product lines. These decreases in revenue were partially offset by new revenue from sales of PPE in our Promotional Solutions segment of $29.5~~$22.0 million for the first nine months of 2021, as compared to the prior year periods. Within Cloud Solutions' web and hosted solutions revenue, our 2020 ~~primarily~~decision to exit certain product lines resulted in ~~the second quarter~~a revenue decline of ~~the year. Also, treasury management revenue within our Payments segment increased 20.9%~~$4.8 million for the third quarter of ~~2020~~2021 and ~~22.1%~~$17.2 million for the first nine months of 2020, driven primarily by lockbox processing outsourcing deals signed in the fourth quarter of 2019. In addition, for the first nine months of 2020, revenue benefited from new data-driven marketing campaigns and growth in pay-for-performance marketing campaigns in our Cloud Solutions segment, prior2021, as compared to the ~~commencement of the impact of the COVID-19 pandemic.~~

same periods in 2020.

Service revenue represented ~~32.0%~~37.5% of total revenue for the first nine months of ~~2020~~2021 and ~~29.8%~~32.0% for the first nine months of ~~2019.~~2020. We do not manage our business based on product versus service revenue. Instead, we analyze our revenue based on the product and service offerings shown under the caption: "Note ~~14:~~16: Business Segment Information" in the Condensed Notes to Unaudited Consolidated Financial Statements appearing in Part I, Item 1 of this report. Our revenue mix by business segment was as follows:


		Quarter Ended September 30,				Nine Months Ended September 30,					Quarter Ended September 30,				Nine Months Ended September 30,
		2020		2019		2020		2019			2021		2020		2021		2020
Payments	Payments	17.0	%	13.1	%	16.7	%	13.0	%	Payments	30.1	%	17.0	%	23.6	%	16.7	%
Cloud Solutions	Cloud Solutions	14.5	%	16.2	%	14.5	%	16.0	%	Cloud Solutions	13.1	%	14.5	%	13.8	%	14.5	%
Promotional Solutions	Promotional Solutions	28.4	%	31.8	%	28.9	%	31.5	%	Promotional Solutions	24.5	%	28.4	%	26.9	%	28.9	%
Checks	Checks	40.1	%	38.9	%	39.9	%	39.5	%	Checks	32.3	%	40.1	%	35.7	%	39.9	%
Total revenue	Total revenue	100.0	%	100.0	%	100.0	%	100.0	%	Total revenue	100.0	%	100.0	%	100.0	%	100.0	%

Consolidated Cost of Revenue


		Quarter Ended September 30,							Nine Months Ended September 30,								Quarter Ended September 30,							Nine Months Ended September 30,
(in thousands)	(in thousands)	2020			2019			Change	2020			2019			Change	(in thousands)	2021			2020			Change	2021			2020			Change
Total cost of revenue	Total cost of revenue	$	174,461		$	203,723		(14.4%)	$	538,792		$	605,875		(11.1%)	Total cost of revenue	$	244,151		$	174,461		39.9%	$	629,237		$	538,792		16.8%
Total cost of revenue as a percentage of total revenue	Total cost of revenue as a percentage of total revenue	39.7		%	41.3		%	(1.6) pts.	40.3		%	40.8		%	(0.5) pts.	Total cost of revenue as a percentage of total revenue	45.9		%	39.7		%	6.2 pts.	43.3		%	40.3		%	3.0 pts.

Cost of revenue consists primarily of raw materials used to manufacture our products, shipping and handling costs, third-party costs for outsourced products and services, payroll and related expenses, information technology costs, depreciation and amortization of assets used in the production process and in support of digital service offerings, and related overhead.

The ~~decreases~~increases in total cost of revenue for the third quarter and first nine months of ~~2020,~~2021, as compared to ~~2019,~~the same periods in 2020, were primarily attributable to the ~~decrease in revenue volume~~additional costs resulting from the First American acquisition, including acquisition amortization, as well as the increase in revenue resulting from new client wins in all of our segments and some recovery of volume declines driven by the impact of the COVID-19 ~~impact.~~pandemic. In addition, we experienced some inflationary pressures on hourly wages, materials and delivery. Partially offsetting these increases in total cost of revenue ~~decreased as a result of~~were reduced revenue volumes from the ~~continued~~continuing secular decline in checks and business forms, as well as ~~changes~~the decline in ~~client mix~~PPE revenue volume in ~~the Cloud Solutions segment. Benefits from cost reductions~~2021 and ~~efficiencies~~a net benefit in ~~our fulfillment area, unrelated~~2021 driven by incremental costs incurred in 2020 related to our response to the COVID-19 pandemic, reduced cost of revenue approximately $2.0 million for the third quarter of 2020 and $6.0 million for the first nine months of 2020, while actions taken to reduce costs in response to COVID-19 reduced cost of revenue approximately $2.0 million for the third quarter of 2020 and $5.0 million for the first nine months of 2020. Partially offsetting these decreases in cost of revenue were costs related to the new revenue from PPE sales in both periods, costs related to treasury management deals signed in the fourth quarter of 2019 and incremental costs driven by COVID-19 of approximately $5.0 million for the first nine months of 2020.pandemic. Total cost of revenue as a percentage of total revenue ~~decreased in both periods, due in large part,~~increased for the third quarter and first nine months of 2021, as compared to the ~~change~~same periods in ~~revenue mix driven by~~2020, due primarily to the ~~loss of lower margin revenue resulting from the COVID-19 impact. The positive~~ impact of the ~~change~~First American acquisition, inflationary pressures, the mix of data-driven marketing clients and the mix of Promotional Solutions revenue. In addition, restructuring and integration costs increased $1.6 million for the third quarter of 2021 and $2.2 million for the first nine months of 2021, as compared to the same periods in ~~mix was partially~~2020. We anticipate that much of the inflationary pressures we have been experiencing will be offset by ~~costs related to the new treasury management clients.~~price increases in future periods.

Consolidated Selling, General & Administrative (SG&A) Expense


		Quarter Ended September 30,							Nine Months Ended September 30,								Quarter Ended September 30,							Nine Months Ended September 30,
(in thousands)	(in thousands)	2020			2019			Change	2020			2019			Change	(in thousands)	2021			2020			Change	2021			2020			Change
SG&A expense	SG&A expense	$	198,871		$	213,318		(6.8%)	$	634,645		$	665,787		(4.7%)	SG&A expense	$	239,251		$	198,871		20.3%	$	685,593		$	634,645		8.0%
SG&A expense as a percentage of total revenue	SG&A expense as a percentage of total revenue	45.3		%	43.2		%	2.1 pts.	47.5		%	44.8		%	2.7 pts.	SG&A expense as a percentage of total revenue	45.0		%	45.3		%	(0.3) pts.	47.2		%	47.5		%	(0.3) pts.

The ~~decreases~~increases in SG&A expense for the third quarter and first nine months of ~~2020,~~2021, as compared to ~~2019,~~the same periods in 2020, were driven primarily by ~~lower commissions in both periods on~~ the ~~lower order volume resulting from COVID-19, as well as the benefit~~operating costs of ~~organizational actions taken in response to COVID-19, including the temporary salary reductions and the suspension~~First American of ~~the 401(k) plan employer matching contribution. These actions lowered SG&A expense approximately $8.0~~$19.3 million for the third quarter of ~~2020~~2021 and ~~$20.0~~$25.7 million for the first nine months of ~~2020. Also lowering~~2021. In addition, we incurred transaction costs of $18.8 million related to the acquisition during the first nine months of 2021 and expense for SaaS solutions that we are utilizing, primarily related to sales and financial management tools, also increased as we continue to invest in our growth strategy. Acquisition amortization increased $9.0 million for the third quarter of 2021 and $12.5 million for the first nine months of 2021, driven primarily by the First American acquisition, and the prior year periods benefited approximately $7.0 million for the third quarter and $12.0 for the first nine months of the year from temporary actions taken in response to the COVID-19 pandemic in 2020, net of incremental costs we incurred in 2020 related to our response to the pandemic. Commission expense also increased due to the continuing recovery of revenue volume impacted by the COVID-19 pandemic, and share-based compensation expense increased $1.3 million for the third quarter of 2021 and $6.1 million for the first nine months of 2021.

Partially offsetting these increases in SG&A expense were various cost reduction actions, ~~that were unrelated to~~including efficiencies in sales, marketing and our ~~response to the COVID-19 pandemic. These decreases in SG&A expense were partially offset by investments of approximately $10.0 million for the third quarter of 2020 and $35.0 million~~corporate support functions. In addition, for the first nine months of ~~2020, in support of our One Deluxe strategy. These costs related to treasury management outsourcing deals signed in the fourth quarter of 2019 and various~~

other expenses related to initiatives such as transforming our brand and our website and expanding our sales capabilities, as well as ongoing new costs related to software-as-a-service solutions we are employing throughout the company. In addition, we incurred commission expense related to new revenue from the sales of PPE during both periods. During the first nine months of 2020, we also recorded2021, bad debt expense ~~of $5.6~~decreased $11.4 million, primarily due to allowances recorded in ~~our Promotional Solutions segment~~2020 related to notes receivable from our ~~Safeguard~~Promotional Solutions distributors, ~~primarily one distributor that was underperforming prior~~as well as trade accounts receivable. Commission expense related to sales of PPE also decreased along with the ~~commencement of the COVID-19 pandemic.~~

~~In addition to the above factors, SG&A expense was also impacted by changes~~lower sales volume in ~~the following items:~~

Quarter Ended September 30, Nine Months Ended September 30,
(in thousands) 2020 2019 Change 2020 2019 Change
Acquisition amortization (SG&A portion) $ 10,649 $ 13,469 $ (2,820) $ 31,988 $ 45,520 $ (13,532)
Certain legal-related expense — — — (2,165) 6,417 (8,582)
CEO transition costs — 1,145 (1,145) 10 8,539 (8,529)

~~Total SG&A expense as a percentage of revenue increased in both periods, as revenue declines and investments in our transformation more than offset the benefit of cost reductions during these periods.~~2021.

Restructuring and Integration Expense


		Quarter Ended September 30,						Nine Months Ended September 30,							Quarter Ended September 30,						Nine Months Ended September 30,
(in thousands)	(in thousands)	2020		2019		Change		2020		2019		Change		(in thousands)	2021		2020		Change		2021		2020		Change
Restructuring and integration expense	Restructuring and integration expense	$	18,949	$	26,255	$	(7,306)	$	56,957	$	49,089	$	7,868	Restructuring and integration expense	$	12,335	$	18,949	$	(6,614)	$	38,012	$	56,957	$	(18,945)

~~We are currently pursuing~~

Over the past 2 years, we pursued several initiatives designed to focus our business behind our growth strategy and to increase our efficiency. As we completed certain of these initiatives, our restructuring and integration expense decreased for the third quarter and first nine months of 2021, as compared to the same periods in 2020. Further information regarding these costs can be found under Restructuring, Integration and Other Costs.

Asset Impairment Charges


		Quarter Ended September 30,						Nine Months Ended September 30,							Quarter Ended September 30,						Nine Months Ended September 30,
(in thousands)	(in thousands)	2020		2019		Change		2020		2019		Change		(in thousands)	2021		2020		Change		2021		2020		Change
Asset impairment charges	Asset impairment charges	$	2,760	$	390,980	$	(388,220)	$	97,973	$	390,980	$	(293,007)	Asset impairment charges	$	—	$	2,760	$	(2,760)	$	—	$	101,749	$	(101,749)

We did not record any asset impairment charges during the third quarter or first nine months of 2021. During the third quarter of 2020, we recorded ~~pre-tax~~ asset impairment charges of $2.8 million, primarily related to ~~an underperforming~~the assets of a small business distributor that we previously purchased.

During the first nine months of 2020, we recorded ~~pre-tax~~ asset impairment charges of ~~$98.0~~$101.7 million, related primarily to the goodwill of our Promotional Solutions and Cloud Solutions Web Hosting reporting units and amortizable intangibles of our Cloud Solutions Web Hosting reporting ~~unit.~~unit, resulting from the estimated impact of the COVID-19 pandemic on the operating results of these businesses. Further information regarding these charges can be found under the caption "Note 7:8: Fair Value Measurements" of the Condensed Notes to Unaudited Consolidated Financial Statements appearing in Part I, Item 1 of this ~~report.~~

~~During the third quarter~~report and first nine months of 2019, we recorded pre-tax asset impairment charges of $391.0 million related to goodwill and certain trade name, customer list and technology intangible assets. Further information regarding these charges can be found under the caption ~~"Note 8: Fair Value Measurements"~~"Critical Accounting Policies" in Part II, Item 7 of the ~~Notes to Consolidated Financial Statements appearing in the 2019~~2020 Form 10-K.

Interest Expense


		Quarter Ended September 30,							Nine Months Ended September 30,								Quarter Ended September 30,							Nine Months Ended September 30,
(in thousands)	(in thousands)	2020			2019			Change	2020			2019			Change	(in thousands)	2021			2020			Change	2021			2020			Change
Interest expense	Interest expense	$	5,083		$	8,710		(41.6%)	$	18,254		$	27,251		(33.0%)	Interest expense	$	21,494		$	5,083		322.9%	$	35,548		$	18,254		94.7%
Weighted-average debt outstanding	Weighted-average debt outstanding	1,058,478			931,092			13.7%	1,042,350			933,934			11.6%	Weighted-average debt outstanding	1,833,408			1,058,478			73.2%	1,286,368			1,042,350			23.4%
Weighted-average interest rate	Weighted-average interest rate	1.9		%	3.5		%	(1.6) pts.	2.2		%	3.7		%	(1.5) pts.	Weighted-average interest rate	4.1		%	1.9		%	2.2 pts.	3.3		%	2.2		%	1.1 pts.

The ~~decreases~~increases in interest expense for the third quarter and first nine months of ~~2020,~~2021, as compared to ~~2019,~~the same periods in 2020, were driven primarily ~~driven~~ by the increase in our ~~lower~~ weighted-average interest rate in ~~2020.~~2021, due in part, to the $500.0 million notes issued in June 2021 with an interest rate of 8.0%. The increase in the amount of debt outstanding driven by the issuance of debt to fund the First American acquisition also negatively impacted interest expense. Further information regarding our debt can be found under the caption "Note 12: Debt" in the Condensed Notes to Unaudited Consolidated Financial Statements appearing in Part I, Item 1 of this report.

Income Tax Provision ~~(Benefit)~~


		Quarter Ended September 30,							Nine Months Ended September 30,								Quarter Ended September 30,							Nine Months Ended September 30,
(in thousands)	(in thousands)	2020			2019			Change	2020			2019			Change	(in thousands)	2021			2020			Change	2021			2020			Change
Income tax provision (benefit)		$	12,094		$	(28,717)		(142.1%)	$	13,958		$	(1,498)		(1,031.8%)
Income tax provision																Income tax provision	$	4,691		$	12,094		(61.2%)	$	20,720		$	13,746		50.7%
Effective income tax rate	Effective income tax rate	29.1		%	8.3		%	20.8 pts.	(754.1		%)	0.6		%	(754.7) pts.	Effective income tax rate	27.3		%	29.1		%	(1.8) pts.	29.7		%	(244.3		%)	274.0 pts.

The ~~increase~~decrease in our effective tax rate for the third quarter of ~~2020~~, 2021, as compared to ~~2019,~~the third quarter of 2020, was driven primarily by favorable discrete tax items in 2021, which reduced our third quarter 2021 tax rate by 1.4 points, compared to the impact of discrete tax expense in the third quarter of 2020. The discrete tax items consisted primarily of the tax impact of share-based compensation.

The increase in our effective tax rate for the first nine months of 2021, as compared to the first nine months of 2020, was largely due to the impact of the nondeductible portion of the goodwill impairment charges in the ~~third~~first quarter of ~~2019,~~2020, which ~~resulted in tax expense of $54.2 million and~~ lowered our ~~2019~~2020 effective income tax rate by ~~15.6~~228.1 points. Also during the third quarter of 2019, we placed a full valuation allowance of $8.4 million on the intangible-related deferred tax asset generated by the impairment of intangible assets located in Australia. This charge lowered our effective income tax rate by 2.4 points in 2019. In addition, ~~our state income tax rate increased as compared to 2019.~~

Our effective income tax rates for the first nine months of 2020 and 2019 were significantly impacted by the asset impairment charges in both periods, coupled with their impact on the amount of pre-tax loss and the nondeductible portion of the impairment charges. The non-deductible portion of goodwill impairment charges drove a 632.9 point decrease in our tax rate and the tax impact of share-based compensation resulted in a ~~104.5~~35.7 point ~~decrease,~~increase in our effective income tax rate, as compared to 2020. Our unitary state tax rate also increased, largely due to the impact of the First American acquisition, and the nondeductible acquisition costs related to the First American acquisition increased our effective tax rate by 2.8 points for the first nine months of ~~2019.~~2021. Further information regarding our effective income tax rate for the first nine months of ~~2020,~~2021, as compared to our ~~2019~~2020 annual effective income tax rate, can be found under the caption: "Note 9:10: Income Tax Provision" in the Condensed Notes to Unaudited Consolidated Financial Statements appearing in Part I, Item 1 of this report.

Net Income (Loss) / Diluted Earnings (Loss) Per Share


		Quarter Ended September 30,					Nine Months Ended September 30,						Quarter Ended September 30,					Nine Months Ended September 30,
		2020		2019		Change	2020		2019		Change
(in thousands, except per share amounts)												(in thousands, except per share amounts)	2021		2020		Change	2021		2020		Change
Net income (loss)	Net income (loss)	$	29,444	$	(318,493)	(109.2%)	$	(15,809)	$	(244,721)	(93.5%)	Net income (loss)	$	12,501	$	29,444	(57.5%)	$	48,955	$	(19,373)	352.7%
Diluted earnings (loss) per share	Diluted earnings (loss) per share	0.70		(7.49)		(109.3%)	(0.40)		(5.65)		(92.9%)	Diluted earnings (loss) per share	0.28		0.70		(60.0%)	1.13		(0.48)		335.4%
Adjusted diluted EPS(1)	Adjusted diluted EPS(1)	1.47		1.71		(14.0%)	3.70		4.88		(24.2%)	Adjusted diluted EPS(1)	1.10		1.47		(25.2%)	3.62		3.70		(2.2%)

(1) See the following Reconciliation of Non-GAAP Financial Measures section, which illustrates how we calculate adjusted diluted EPS.

The ~~increase~~decreases in net income and diluted EPS for the third quarter of ~~2020,~~2021, as compared to ~~2019, was driven primarily by the asset impairment charges of $391.0 million in~~ the third quarter of ~~2019, various cost reduction~~2020, were due primarily to a $16.4 million increase in interest expense, resulting from debt issued to complete the First American acquisition. In addition, expense for our SaaS solutions increased, primarily related to sales and financial management tools we are utilizing to advance our growth strategy, and the prior year benefited approximately $6.0 million from temporary actions taken in ~~2020 in~~ response to the COVID-19 ~~as well as cost reduction actions~~pandemic, net of incremental costs we incurred in 2020 ~~unrelated~~related to our response to the COVID-19 pandemic, primarily in our sales, marketing and fulfillment organizations. Also, interest expense decreased $3.6 million due to lower interest rates and acquisition amortization decreased $2.8 million, driven in part,pandemic. Net income was also negatively impacted by previous asset impairment charges. In addition, diluted EPS benefited from lower average shares outstanding in the third quarter of 2020. These factors were partially offset by the negative impact of the COVID-19 pandemic on revenue, various investments in our One Deluxe strategy and the continuing secular decline in checks and ~~forms.~~business forms, the 2020 decision to exit certain product lines within Cloud Solutions and inflationary pressures on hourly wages, materials and delivery. Diluted EPS also decreased due to the higher amount of shares outstanding in 2021. These decreases in net income and diluted EPS were partially offset by new client wins in all of our segments and the continuing revenue volume recovery from the impacts of the COVID-19 pandemic. In addition, restructuring, integration and other costs decreased $5.0 million for the third quarter of 2021 and net income benefited from actions taken to reduce costs, as we continue to evaluate our cost structure.

The ~~change~~decrease in adjusted diluted EPS for the thirdquarter of 2021, as compared to the third quarter of 2020, was driven by the same factors discussed above that impacted diluted EPS, with the exception of the decrease in restructuring, integration and other costs. In addition, adjusted diluted EPS benefited from the contribution of the First American acquisition, as adjusted diluted EPS excludes the associated acquisition amortization of $11.9 million for the third quarter of 2021.

The increases in net ~~loss~~income, diluted EPS and adjusted diluted ~~loss per share~~EPS for the first nine months of ~~2020,~~2021, as compared to ~~2019, was~~the first nine months of 2020, were driven by the factors outlined in Executive Overview ~~– 2020~~- 2021 results vs. ~~2019~~2020. ~~In addition, diluted loss per share benefited from lower average shares outstanding in the first nine months of 2020.~~

Adjusted EBITDA


		Quarter Ended September 30,							Nine Months Ended September 30,								Quarter Ended September 30,							Nine Months Ended September 30,
(in thousands)	(in thousands)	2020			2019			Change	2020			2019			Change	(in thousands)	2021			2020			Change	2021			2020			Change
Adjusted EBITDA(1)	Adjusted EBITDA(1)	$	102,513		$	119,336		(14.1%)	$	269,666		$	350,530		(23.1%)	Adjusted EBITDA(1)	$	102,729		$	102,513		0.2%	$	290,696		$	269,666		7.8%
Adjusted EBITDA margin	Adjusted EBITDA margin	23.3		%	24.2		%	(0.9) pts.	20.2		%	23.6		%	(3.4) pts.	Adjusted EBITDA margin	19.3		%	23.3		%	(4.0) pts.	20.0		%	20.2		%	(0.2) pts.

(1) See the following Reconciliation of Non-GAAP Financial Measures section, which illustrates how we calculate adjusted EBITDA.

Adjusted EBITDA was virtually unchanged for the third quarter of 2021, as compared to the third quarter of 2020. Adjusted EBITDA for the third quarter benefited from the contribution from the First American acquisition of $16.3 million, new client wins in all of our segments, the continuing revenue volume recovery from the impacts of the COVID-19 pandemic and actions taken to reduce costs, as we continue to evaluate our cost structure. Offsetting these benefits to adjusted EBITDA was increased expense for our SaaS solutions, primarily related to sales and financial management tools we are utilizing to advance our growth strategy, the net benefit in the prior year from temporary actions taken in response to the COVID-19 pandemic, the continuing secular decline in checks and business forms, the 2020 decision to exit certain product lines within Cloud Solutions and inflationary pressures on hourly wages, materials and delivery. Adjusted EBITDA margin decreased for the third quarter of 2021, as compared to the third quarter of 2020, driven by the planned technology investments and inflationary pressures on hourly wages, materials and delivery, as well as the mix of data-driven marketing clients, the mix of Promotional Solutions revenue and the benefit in the prior year from temporary actions taken in response to the COVID-19 pandemic.

The increase in adjusted EBITDA for the first nine months of ~~2020,~~2021, as compared to 2019, driven primarily by the impacts of the COVID-19 pandemic. In addition, adjusted EBITDA was negatively impacted by mix changes resulting from the contraction of legacy products and services, primarily checks and forms, and the loss of web hosting revenue in the third

quarter of 2019. During both periods, we also continued to advance our transformation in line with our One Deluxe strategy by investing in various activities such as transforming our brand and our website and expanding our sales capabilities, as well as ongoing new costs related to software-as-a-service solutions we are employing throughout the company. We also incurred expenses related to treasury management deals signed in the fourth quarter of 2019, as well as investments in our client operations area that included human capital investments and other costs related to on-boarding new clients. Additionally, during the first nine months of 2020, ~~we incurred incremental costs resulting~~was driven primarily by the contribution from the First American acquisition of $21.5 million, new client wins in all of our segments, the continuing revenue volume recovery from the impacts of the COVID-19 ~~of approximately $7.0~~pandemic, cost reductions and the $11.4 million ~~and we recorded~~reduction in bad debt ~~expense of $5.6 million related to notes receivable from our Safeguard distributors.~~expense. These ~~decreases~~increases in adjusted EBITDA were partially offset by ~~actions taken~~the continuing secular decline in checks and business forms, increased costs related to ~~reduce costs~~our sales and financial management tools, the net benefit in ~~line with~~ the ~~reduced revenue, including savings of approximately $10.0 million for the third quarter of 2020 and $25.0 million for the first nine months of 2020~~prior year from ~~the~~ temporary salary ~~reductions, suspension of the 401(k) plan employer matching contribution, furloughs~~ and other ~~actions. In addition, we realized the benefit of various~~ cost reductions ~~unrelated to our~~we implemented in response to the COVID-19 pandemic, ~~primarily in our sales, marketing~~the 2020 decision to exit certain product lines within Cloud Solutions, and ~~fulfillment organizations, as we continue to develop our post-COVID-19 operating model.~~inflationary pressures on hourly wages, materials and delivery.

Reconciliation of Non-GAAP Financial Measures

We have not reconciled the adjusted EBITDA or adjusted effective income tax rate outlook guidance for 2021 to the directly comparable GAAP financial measures because we do not provide outlook guidance for net income or pretax income or the reconciling items between these measures and adjusted EBITDA. Because of the substantial uncertainty and variability surrounding certain of these forward-looking reconciling items, including asset impairment charges; restructuring, integration and other costs; and certain legal-related expenses, a reconciliation of the non-GAAP financial measure outlook guidance to the corresponding GAAP measures is not available without unreasonable effort. The probable significance of certain of these reconciling items is high and, based on historical experience, could be material.

Free cash flow – We define free cash flow as net cash provided by operating activities less purchases of capital assets. We believe that free cash flow is an important indicator of cash available for debt service and for shareholders, after making capital investments to maintain or expand our asset base. Free cash flow is limited and not all of our free cash flow is available for discretionary spending, as we may have mandatory debt payments and other cash requirements that must be deducted from our cash available for future use. We believe that the measure of free cash flow provides an additional metric to compare cash generated by operations on a consistent basis and to provide insight into the cash flow available to fund items such as ~~share repurchases,~~ dividends, mandatory and discretionary debt reduction, ~~and~~ acquisitions or other strategic ~~investments.~~investments, and share repurchases.

Net cash provided by operating activities reconciles to free cash flow as follows:


		Nine Months Ended September 30,					Nine Months Ended September 30,
(in thousands)	(in thousands)	2020		2019		(in thousands)	2021		2020
Net cash provided by operating activities	Net cash provided by operating activities	$	166,811	$	208,024	Net cash provided by operating activities	$	149,229	$	166,811
Purchases of capital assets	Purchases of capital assets	(42,707)		(49,679)		Purchases of capital assets	(81,081)		(42,707)
Free cash flow	Free cash flow	$	124,104	$	158,345	Free cash flow	$	68,148	$	124,104

Net debt – Management believes that net debt is an important measure to monitor leverage and to evaluate the balance sheet. In calculating net debt, cash and cash equivalents are subtracted from total debt because they could be used to reduce our debt obligations. A limitation associated with using net debt is that it subtracts cash and cash equivalents, and therefore, may imply that management intends to use cash and cash equivalents to reduce outstanding debt. In addition, net debt ~~and~~suggests that ~~there is~~our debt obligations are less ~~debt~~ than the most comparable GAAP measure indicates.

(in thousands) September 30, 2020 December 31, 2019
Total debt $ 1,040,000 $ 883,500
Cash and cash equivalents (310,430) (73,620)
Net debt $ 729,570 $ 809,880

Total debt reconciles to net debt as follows:


(in thousands)	September 30, 2021		December 31, 2020
Total debt	$	1,776,167	$	840,000
Cash and cash equivalents	(121,064)		(123,122)
Net debt	$	1,655,103	$	716,878

Liquidity – We define liquidity as cash and cash equivalents plus the amount available for borrowing under our revolving credit facility. We consider liquidity to be an important metric for demonstrating the amount of cash that is available or that could be available on short notice. This financial measure is not a substitute for GAAP liquidity measures. Instead, we believe that this measurement enhances investors' understanding of the funds that are currently available.


(in thousands)	September 30, 2021		December 31, 2020
Cash and cash equivalents	$	121,064	$	123,122
Amount available for borrowing under revolving credit facility	312,525		302,342
Liquidity	$	433,589	$	425,464

Adjusted diluted EPS – By excluding the impact of non-cash items or items that we believe are not indicative of ~~ongoing operations,~~current period operating performance, we believe that adjusted diluted EPS provides useful comparable information to assist in analyzing our current period operating performance and in assessing our future operating performance. As such, adjusted diluted EPS is one of the key financial performance metrics we use to assess the operating results and performance of the business and to identify strategies to improve performance. It is reasonable to expect that one or more of the excluded items will occur in future periods, but the amounts recognized may vary significantly.

3538

Diluted earnings (loss) per share reconciles to adjusted diluted EPS as follows:


		Quarter Ended September 30,				Nine Months Ended September 30,					Quarter Ended September 30,				Nine Months Ended September 30,
(in thousands)		2020		2019		2020		2019
(in thousands, except per share amounts)										(in thousands, except per share amounts)	2021		2020		2021		2020
Net income (loss)	Net income (loss)	$	29,444	$	(318,493)	$	(15,809)	$	(244,721)	Net income (loss)	$	12,501	$	29,444	$	48,955	$	(19,373)
Net income attributable to non-controlling interest	Net income attributable to non-controlling interest	(27)		—		(46)		—		Net income attributable to non-controlling interest	(37)		(27)		(99)		(46)
Net income (loss) attributable to Deluxe	Net income (loss) attributable to Deluxe	29,417		(318,493)		(15,855)		(244,721)		Net income (loss) attributable to Deluxe	12,464		29,417		48,856		(19,419)
Asset impairment charges	Asset impairment charges	2,760		390,980		97,973		390,980		Asset impairment charges	—		2,760		—		101,749
Acquisition amortization	Acquisition amortization	13,618		16,372		42,031		54,229		Acquisition amortization	25,202		13,618		55,730		42,031
Restructuring, integration and other costs	Restructuring, integration and other costs	18,941		29,723		59,064		53,699		Restructuring, integration and other costs	13,894		18,941		41,085		59,064
CEO transition costs~~(1)~~	CEO transition costs~~(1)~~	—		1,145		10		8,539		CEO transition costs~~(1)~~	—		—		—		10
Share-based compensation		6,240		5,356		15,335		14,016
Share-based compensation expense										Share-based compensation expense	7,434		6,240		21,801		15,335
Acquisition transaction costs	Acquisition transaction costs	—		13		9		193		Acquisition transaction costs	208		—		18,816		9
Certain legal-related expense		—		—		(2,165)		6,417
Certain legal-related expense (benefit)										Certain legal-related expense (benefit)	638		—		941		(2,165)
Loss on sales of customer lists	Loss on sales of customer lists	—		125		18		224		Loss on sales of customer lists	—		—		—		18
Adjustments, pre-tax		41,559		443,714		212,275		528,297
Income tax provision impact of pre-tax adjustments(2)		(9,396)		(52,437)		(39,739)		(71,280)
Adjustments, pretax										Adjustments, pretax	47,376		41,559		138,373		216,051
Income tax provision impact of pretax adjustments(1)										Income tax provision impact of pretax adjustments(1)	(12,027)		(9,396)		(32,199)		(39,951)
Adjustments, net of tax	Adjustments, net of tax	32,163		391,277		172,536		457,017		Adjustments, net of tax	35,349		32,163		106,174		176,100
Adjusted net income attributable to Deluxe	Adjusted net income attributable to Deluxe	61,580		72,784		156,681		212,296		Adjusted net income attributable to Deluxe	47,813		61,580		155,030		156,681
Income allocated to participating securities	Income allocated to participating securities	—		(136)		(77)		(266)		Income allocated to participating securities	(35)		—		(116)		(77)
Re-measurement of share-based awards classified as liabilities	Re-measurement of share-based awards classified as liabilities	60		132		(803)		88		Re-measurement of share-based awards classified as liabilities	(339)		60		(339)		(803)
Adjusted income attributable to Deluxe available to common shareholders	Adjusted income attributable to Deluxe available to common shareholders	$	61,640	$	72,780	$	155,801	$	212,118	Adjusted income attributable to Deluxe available to common shareholders	$	47,439	$	61,640	$	154,575	$	155,801

Weighted average shares and potential common shares outstanding	Weighted average shares and potential common shares outstanding	41,991		42,533		41,967		43,312		Weighted average shares and potential common shares outstanding	43,031		41,991		42,747		41,967
Adjustment~~(3)~~(2)	Adjustment~~(3)~~(2)	42		120		127		125		Adjustment~~(3)~~(2)	—		42		(11)		127
Adjusted weighted average shares and potential common shares outstanding	Adjusted weighted average shares and potential common shares outstanding	42,033		42,653		42,094		43,437		Adjusted weighted average shares and potential common shares outstanding	43,031		42,033		42,736		42,094

GAAP diluted earnings (loss) per share	GAAP diluted earnings (loss) per share	$	0.70	$	(7.49)	$	(0.40)	$	(5.65)	GAAP diluted earnings (loss) per share	$	0.28	$	0.70	$	1.13	$	(0.48)
Adjustments, net of tax	Adjustments, net of tax	0.77		9.20		4.10		10.53		Adjustments, net of tax	0.82		0.77		2.49		4.18
Adjusted diluted EPS	Adjusted diluted EPS	$	1.47	$	1.71	$	3.70	$	4.88	Adjusted diluted EPS	$	1.10	$	1.47	$	3.62	$	3.70

(1) ~~In 2019, includes adjustments to share-based compensation expense related to the modification of certain awards in conjunction with our CEO transition.~~

~~(2)~~ The tax effect of the ~~pre-tax~~pretax adjustments considers the tax treatment and related tax rate(s) that apply to each adjustment in the applicable tax jurisdiction(s). Generally, this results in a tax impact that approximates the U.S. effective tax rate for each adjustment. However, the tax impact of certain adjustments, such as asset impairment charges and share-based compensation expense, ~~and CEO transition costs,~~ depends on whether the amounts are deductible in the respective tax jurisdictions and the applicable effective tax rate(s) in those jurisdictions.

~~(3)~~(2) The total of weighted-average shares and potential common shares outstanding used in the calculations of adjusted diluted EPS ~~is higher than that used in the GAAP calculations, as certain stock-based compensation awards were excluded~~differs from the GAAP calculations, ~~because their effect was antidilutive.~~due to differences in the amount of dilutive securities in each calculation.

Adjusted EBITDA – We believe that adjusted EBITDA is useful in evaluating our operating performance, as the calculation eliminates the effect of interest expense, income taxes, the accounting effects of capital investments (i.e., depreciation and amortization) and certain items, as presented below, that may vary for companies for reasons unrelated to ~~overall~~current period operating performance. In addition, management utilizes adjusted EBITDA to assess the operating results and performance of the business, to perform analytical comparisons and to identify strategies to improve performance. We also believe that an increasing adjusted EBITDA depicts an increase in the value of the company. We do not consider adjusted EBITDA to be a measure of cash flow, as it does not consider certain cash requirements such as interest, income taxes, debt service payments or capital investments.

3639

Net income (loss) reconciles to adjusted EBITDA as follows:

Quarter Ended
September 30, Nine Months Ended September 30,
(in thousands) 2020 2019 2020 2019
Net income (loss) $ 29,444 $ (318,493) $ (15,809) $ (244,721)
Pre-tax income attributable to non-controlling interest (21) — (46) —
Depreciation and amortization expense 27,972 30,494 83,065 95,430
Interest expense 5,083 8,710 18,254 27,251
Income tax provision (benefit) 12,094 (28,717) 13,958 (1,498)
Asset impairment charges 2,760 390,980 97,973 390,980
Restructuring, integration and other costs 18,941 29,723 59,064 53,699
CEO transition costs(1)
— 1,145 10 8,539
Share-based compensation expense 6,240 5,356 15,335 14,016
Acquisition transaction costs — 13 9 193
Certain legal-related expense — — (2,165) 6,417
Loss on sales of customer lists — 125 18 224
Adjusted EBITDA $ 102,513 $ 119,336 $ 269,666 $ 350,530

~~(1)~~ ~~In 2019, includes adjustments to share-based compensation expense related to the modification of certain awards in conjunction with our CEO transition.~~

~~Although we provided a high-level outlook for adjusted EBITDA margin for the fourth quarter of 2020 under~~ ~~Executive Overview~~, we have not reconciled this information to the directly comparable GAAP financial measure because we do not provide outlook guidance for net income or the reconciling items between net income and adjusted EBITDA. Because of the substantial uncertainty and variability surrounding certain of these forward-looking reconciling items, including asset impairment charges, restructuring, integration and other costs, and certain legal-related expenses, a reconciliation of the non-GAAP financial measure outlook guidance to the corresponding GAAP measure is not available without unreasonable effort. The probable significance of certain of these items is high and, based on historical experience, could be material.

~~Liquidity~~ – Management considers liquidity to be an important metric for demonstrating the amount of cash that is available or that could be readily available on short notice. This financial measure is not a substitute for GAAP liquidity measures. Instead, management believes that this measurement enhances investors’ understanding of the funds that are currently available to us.


~~(in thousands)~~	~~September 30, 2020~~
~~Cash and cash equivalents~~	$	~~310,430~~
~~Amounts available for borrowing under revolving credit facility~~	~~102,572~~
~~Liquidity~~	$	~~413,002~~


	Quarter Ended September 30,				Nine Months Ended September 30,
(in thousands)	2021		2020		2021		2020
Net income (loss)	$	12,501	$	29,444	$	48,955	$	(19,373)
Pretax income attributable to non-controlling interest	(37)		(21)		(99)		(46)
Depreciation and amortization expense	41,906		27,972		102,929		83,065
Interest expense	21,494		5,083		35,548		18,254
Income tax provision	4,691		12,094		20,720		13,746
Asset impairment charges	—		2,760		—		101,749
Restructuring, integration and other costs	13,894		18,941		41,085		59,064
CEO transition costs	—		—		—		10
Share-based compensation expense	7,434		6,240		21,801		15,335
Acquisition transaction costs	208		—		18,816		9
Certain legal-related expense (benefit)	638		—		941		(2,165)
Loss on sales of customer lists	—		—		—		18
Adjusted EBITDA	$	102,729	$	102,513	$	290,696	$	269,666


RESTRUCTURING, INTEGRATION AND OTHER COSTS

Restructuring and integration expense consists of costs related to the consolidation and migration of certain applications and processes, including our financial ~~sales~~ and ~~human resources~~sales management systems. It also includes costs related to the integration of acquired businesses into our systems and ~~processes and the rationalization of our real estate footprint.~~processes. These costs primarily consist of information technology consulting, project management services and internal labor, as well as other ~~miscellaneous~~ costs associated with our initiatives, such as training, travel and ~~relocation.~~relocation and costs associated with facility closures. In addition, we recorded employee severance costs related to these initiatives, as well as our ongoing cost reduction initiatives across functional areas. Our restructuring and integration activities began to increase during the second half of 2019, as we began pursuing several initiatives designed to focus our business behind our growth strategy and to increase our efficiency. Further information regarding restructuring and integration expense can be found under the caption "Note 8:9: Restructuring and Integration Expense" in the Condensed Notes to Unaudited Consolidated Financial Statements appearing in Part I, Item 1 of this report. In addition to restructuring and integration expense, we also recognized certain business transformation costs during 2020 related to optimizing our business processes in line with our growth ~~strategies. While we reduced certain expenditures during the first half of 2020 in~~

~~response to the COVID-19 pandemic, in July 2020, we made the decision to selectively resume certain capital projects and to continue important systems implementation work.~~strategy.

The majority of the employee reductions included in our restructuring and integration accruals as of September 30, 2021 are expected to be completed byin the ~~first~~fourth quarter of 2021, and we expect most of the related severance payments to be paid ~~in the first half of 2021.~~by early 2022. As a result of our employee reductions, we expect to realize cost savings of approximately ~~$17.0~~$40.0 million in SG&A expense and ~~$3.0~~$1.0 million in total cost of revenue in ~~2020, compared~~2021, in comparison to our ~~2019~~2020 results of operations. ~~This represents a portion~~Note that these savings in labor costs are partially offset by increased labor costs associated with new employees, as we restructure certain activities and strive for the optimal mix of ~~the total net cost reductions we expect to realize in 2020.~~employee skill sets that will support our growth strategy.


SEGMENT RESULTS

For many years, we operated 3 reportable business segments: Small Business Services, Financial Services and Direct Checks. These segments were generally organized by customer type and reflected the way we managed the company. Effective January 1, 2020, we reorganized our reportable business segments to align with structural and management reporting changes in support of our growth strategy. We ~~now~~ operate 4 reportable segments: Payments, Cloud Solutions, Promotional Solutions and Checks. These segments are generally organized by product type and reflect the way we currently manage the company. The financial information presented below for our reportable business segments is consistent with that presented under the caption "Note ~~14:~~16: Business Segment Information" in the Condensed Notes to Unaudited Consolidated Financial Statements appearing in Part I, Item 1 of this report, where information regarding revenue from our various product and service offerings can also be found.

Payments

Results for our Payments segment were as follows:


		Quarter Ended September 30,							Nine Months Ended September 30,								Quarter Ended September 30,							Nine Months Ended September 30,
(in thousands)	(in thousands)	2020			2019			Change	2020			2019			Change	(in thousands)	2021			2020			Change	2021			2020			Change
Total revenue	Total revenue	$	74,675		$	64,634		15.5%	$	223,886		$	193,888		15.5%	Total revenue	$	160,268		$	74,675		114.6%	$	343,045		$	223,886		53.2%
Adjusted EBITDA	Adjusted EBITDA	16,746			17,199			(2.6%)	50,352			52,037			(3.2%)	Adjusted EBITDA	31,598			16,746			88.7%	71,125			50,352			41.3%
Adjusted EBITDA margin	Adjusted EBITDA margin	22.4		%	26.6		%	(4.2) pts.	22.5		%	26.8		%	(4.3) pts.	Adjusted EBITDA margin	19.7		%	22.4		%	(2.7) pts.	20.7		%	22.5		%	(1.8) pts.

The increases in total revenue for the third quarter and first nine months of ~~2020,~~2021, as compared to ~~2019,~~the same periods in 2020, were driven ~~primarily~~ by ~~an increase in treasury management~~ revenue of ~~20.9%~~$82.5 million from the First American acquisition for the third quarter of ~~2020~~2021 and ~~22.1%~~$109.8 million for the first nine months of ~~2020, related~~2021, as well as growth in our core payments businesses, primarily digital payments, receivables management and lockbox processing. We continued with new customer implementations, some of which had been delayed, in part, due to ~~lockbox processing outsourcing deals signed~~impacts of the pandemic. We expect continued growth in this segment in the fourth quarter of ~~2019 and other~~2021, as we continue to benefit from new client wins. Partially offsetting these increases was a decrease in payroll services revenue, driven by the negative impact of the COVID-19 pandemic on our small business customers. We expect revenue In the fourth quarter of 2020 to grow sequentially from the third quarter of 2020, but to temporarily slow to low- to mid-single-digit growth on a year-over-year percentage basis, due primarily to expected customer implementation delays, which may be attributable to the COVID-19 pandemic.implementations.

The ~~decreases~~increases in adjusted EBITDA for the third quarter and first nine months of ~~2020,~~2021, as compared to ~~2019,~~the same periods in 2020, were driven by ~~increased costs~~the contribution of $16.3 million from the First American acquisition for the third quarter of 2021 and $21.5 million for the first nine months of 2021, as well as the revenue growth in ~~support~~our core payments businesses. In addition, adjusted EBITDA benefited from cost reduction actions. These increases in adjusted EBITDA were partially offset by continued sales and information technology investments, the benefit in the prior year of the temporary salary and other cost reductions in response to the COVID-19 pandemic and inflationary pressures on our ~~One Deluxe strategy, including~~cost structure. For the first nine months of 2021, adjusted EBITDA was also negatively impacted by costs related to the ~~lockbox processing outsourcing deals signed~~winter storms in the fourth quarter of 2019, as well as investments in our client operations area that included human capital investments and other costs related to on-boarding new clients. Partially offsetting these decreases in adjusted EBITDA was the revenue generated by the lockbox processing outsourcing deals. The impact of COVID-19 on this segment was minimal, as our Hero Pay premium and the lost revenue were substantially offset by actions taken to reduce costs in response to the pandemic.February 2021. Adjusted EBITDA margin decreased for ~~both~~the third quarter and first nine months of 2021, as compared to the same periods in 2020, as ~~a result of~~ the investments in the business and the inflationary pressures exceeded the benefit of the revenue increases. As we continue to invest in this business, we expect adjusted EBITDA margin to remain in the low 20% range for the full year and we ~~expect some compression~~anticipate that much of ~~EBITDA margin~~the inflationary pressures will be offset by price increases in ~~the fourth quarter of 2020, due to expected customer implementation delays.~~future periods.

Cloud Solutions

Results for our Cloud Solutions segment were as follows:


		Quarter Ended September 30,							Nine Months Ended September 30,								Quarter Ended September 30,							Nine Months Ended September 30,
(in thousands)	(in thousands)	2020			2019			Change	2020			2019			Change	(in thousands)	2021			2020			Change	2021			2020			Change
Total revenue	Total revenue	$	63,758		$	79,976		(20.3%)	$	193,600		$	237,178		(18.4%)	Total revenue	$	69,497		$	63,758		9.0%	$	199,784		$	193,600		3.2%
Adjusted EBITDA	Adjusted EBITDA	16,425			20,216			(18.8%)	45,494			56,362			(19.3%)	Adjusted EBITDA	19,036			16,425			15.9%	55,047			45,494			21.0%
Adjusted EBITDA margin	Adjusted EBITDA margin	25.8		%	25.3		%	0.5 pts.	23.5		%	23.8		%	(0.3) pts.	Adjusted EBITDA margin	27.4		%	25.8		%	1.6 pts.	27.6		%	23.5		%	4.1 pts.

The ~~decreases~~increases in total revenue for the third quarter and first nine months of ~~2020,~~2021, as compared to ~~2019,~~the same periods in 2020, were driven by ~~the impact of the COVID-19 pandemic, primarily~~growth in data-driven marketing ~~solutions~~resulting from new clients and from increased marketing efforts by our banking and mortgage lending customers due to the continuation of low interest rates and an improving credit risk environment. Data-driven marketing revenue also increased as ~~clients suspended their~~many of our customers reactivated marketing campaigns ~~with some impact~~that had been put on ~~web hosting~~hold due to the COVID-19 pandemic. Overall, data-driven marketing revenue ~~as well. Data-driven marketing revenue~~increased 37.5% for the third quarter of ~~2020 increased 57.1% over~~2021 and 29.5% for the ~~second quarter of 2020, as financial institutions slowly reactivated data-driven marketing analytics and campaigns. Web hosting revenue declined for both the third quarter and~~ first nine months of 2020, as compared to 2019, due to our decision in the third quarter of 2019 to exit certain customer contracts, the loss of certain large customers in the third quarter of 2019 as they elected to in-source some of the services we provide, previous under-investment in this business and more recent decisions to exit certain product lines. Impacting the nine-month period, data-driven marketing revenue increased approximately $7.0 million in the first quarter of 2020, prior to the commencement of the COVID-19 pandemic, driven by new campaigns and growth in pay-for-performance marketing campaigns. We anticipate that Cloud Solutions revenue will decline in the fourth quarter of 2020,2021, as compared to the same periods in 2020. In addition, we signed several new data-driven marketing clients during the third quarter ofthat we expect will benefit us in future periods. Within web and hosted solutions revenue, our 2020 ~~due to our recent decisions~~decision to exit certain product lines resulted in a revenue decline of $4.8 million for the third quarter of 2021 and $17.2 million for the first nine months of 2021, as compared to the same periods in 2020. In the fourth quarter of 2021, we expect the pace of customer spending to moderate, and as a ~~second COVID-19 wave.~~result, we expect mid-single digit revenue growth.

~~The decreases in~~ Adjusted EBITDA and adjusted EBITDA margin for the third quarter and first nine months of ~~2020, as~~2021 increased compared to ~~2019, were primarily~~the same periods in 2020, due to the ~~impact~~revenue growth, as well as various cost reduction actions to bring expenses in line with our post-COVID-19 operating model. In addition, adjusted EBITDA benefited from the timing and type of ~~COVID-19, increased information technology costs~~customer marketing campaigns in ~~support of our One Deluxe strategy and the loss of web hosting and data-driven marketing revenue related to the events that occurred in the third quarter of 2019.~~each period. Partially offsetting these ~~declines~~increases in adjusted EBITDA ~~were various cost~~was the benefit in the prior year of the temporary salary and other reductions ~~unrelated to our~~we implemented in response to the COVID-19 pandemic, primarily sales and marketing costs, and the benefit of actions taken in response to COVID-19. For the nine-month period, adjusted EBITDA also benefited from the increase in data-driven marketing revenue in the first quarter, prior to the commencement of the COVID-19 pandemic. Adjusted EBITDA margin increased for the third quarter of 2020, as compared to 2019, as the cost reductions outpaced the revenue decline, and revenue mix was more favorable in 2020. Adjusted EBITDA margin for the first nine months of 2020, as compared to 2019, declined slightly due to the mix of data-driven marketing campaigns in the first quarter of 2020. We ~~expect~~anticipate that adjusted EBITDA margin ~~to remain~~in the fourth quarter of 2021 will be in the low-to-mid 20% range.

Promotional Solutions

Results for our Promotional Solutions segment were as follows:


		Quarter Ended September 30,							Nine Months Ended September 30,								Quarter Ended September 30,							Nine Months Ended September 30,
(in thousands)	(in thousands)	2020			2019			Change	2020			2019			Change	(in thousands)	2021			2020			Change	2021			2020			Change
Total revenue	Total revenue	$	124,929		$	156,835		(20.3%)	$	385,667		$	468,209		(17.6%)	Total revenue	$	130,330		$	124,929		4.3%	$	389,825		$	385,667		1.1%
Adjusted EBITDA	Adjusted EBITDA	21,478			22,909			(6.2%)	46,529			68,787			(32.4%)	Adjusted EBITDA	17,673			21,478			(17.7%)	56,804			46,529			22.1%
Adjusted EBITDA margin	Adjusted EBITDA margin	17.2		%	14.6		%	2.6 pts.	12.1		%	14.7		%	(2.6) pts.	Adjusted EBITDA margin	13.6		%	17.2		%	(3.6) pts.	14.6		%	12.1		%	2.5 pts.

The increases in total revenue for the third quarter and first nine months of 2021, as compared to the same periods in 2020, were driven by some recovery of volume declines resulting from the impact of the COVID-19 pandemic, as our business customers began to resume a more normal level of activity. Additionally, revenue benefited from new clients during both periods. Partially offsetting these revenue increases was the continuing secular decline in business forms, and sales of PPE decreased approximately $3.0 million for the third quarter of 2021 and $22.0 million for the first nine months of 2021, as compared to the prior year periods.

Adjusted EBITDA and adjusted EBITDA margin for the third quarter of 2021 decreased compared to the third quarter of 2020, driven by inflationary pressures on hourly wages, materials and delivery, as well as unfavorable product mix and the benefit in the prior year of temporary actions taken in response to the COVID-19 pandemic. Partially offsetting these decreases in adjusted EBITDA was revenue from new clients and the continuing recovery of volume declines resulting from the impact of the COVID-19 pandemic, as well as the benefit of various cost reduction actions.

Adjusted EBITDA and adjusted EBITDA margin for the first nine months of 2021 increased compared to the first nine months of 2020, driven by lower bad debt expense, related to notes receivable from distributors and trade accounts receivable, as well as the continuing recovery of volume declines resulting from the impact of the COVID-19 pandemic, revenue from new clients and the benefit of various cost reduction actions. These increases in adjusted EBITDA were partially offset by information technology investments, the benefit in the prior year of temporary salary and other cost reductions in response to the COVID-19 pandemic, and inflationary pressures on hourly wages, materials and delivery. We anticipate that much of the inflationary pressures will be offset by price increases in future periods. For the fourth quarter of 2021, we expect adjusted EBITDA margin to improve to the mid teens, as a result of our cost reduction actions, including changes in key distribution relationships, and the impact of price increases.

Checks

Results for our Checks segment were as follows:


	Quarter Ended September 30,							Nine Months Ended September 30,
(in thousands)	2021			2020			Change	2021			2020			Change
Total revenue	$	172,046		$	176,099		(2.3%)	$	518,968		$	533,135		(2.7%)
Adjusted EBITDA	77,254			84,954			(9.1%)	240,979			258,392			(6.7%)
Adjusted EBITDA margin	44.9		%	48.2		%	(3.3) pts.	46.4		%	48.5		%	(2.1) pts.

The decreases in total revenue for the third quarter and first nine months of ~~2020,~~2021, as compared to ~~2019,~~the same periods in 2020, were driven primarily by the expected continuing secular decline in checks. Partially offsetting this impact was the continuing recovery of volume declines resulting from the impact of the COVID-19 pandemic, primarily business check volumes, as ~~our small business and enterprise customers struggle~~well as the impact of new client wins. We anticipate that the revenue decline for the full year will be in the current economic environment and demand for promotional products declined sharply, as our customers stopped virtually all promotional activities in response to the pandemic. The continuing secular decline in business forms and some accessories also negatively impacted revenue in each period. Partially offsetting these volume declines was new revenue of $29.5 million from sales of PPE during the first nine months of 2020, primarily in the second quarter. Revenue for the third quarter of 2020 increased 5.9% over the second quarter of 2020. While we did not repeat the $26.0 million of PPE revenue that we realized in the second quarter, volume in our business essentials area did increase sequentially, including forms, deposit slips, envelopes and other supplies. Looking to the fourth quarter of 2020, we have taken steps to size our operations in line with current volumes, but we are prepared to ramp up our operations as the economy recovers.low-single digits.

The decreases in ~~Adjusted~~adjusted EBITDA and adjusted EBITDA margin for the third quarter and first nine months of ~~2020,~~2021, as compared to ~~2019,~~the same periods in 2020, were ~~primarily~~ driven by ~~the loss of revenue resulting from the COVID-19 pandemic, investments in support of our One Deluxe strategy, primarily~~ information technology investments, inflationary pressures on hourly wages, materials and ~~sales force expenses,~~delivery, and the continuing secular decline in forms and some accessories. In addition, we recorded bad debt expense of $5.6 million during the first nine months of 2020, related to notes receivable from our Safeguard distributors, primarily one that was underperforming prior to the commencement of the COVID-19 pandemic.revenue decline. These decreases ~~in adjusted EBITDA~~ were partially offset by ~~the benefit of actions taken in response to COVID-19,~~ various cost ~~reductions unrelated to our response to the COVID-19 pandemic, primarily sales, marketing~~reduction initiatives and fulfillment costs, and the sales of PPE in 2020. Adjusted EBITDA margin for the third quarter of 2020 improved 260 basis points as compared to 2019, as the mix of business continued to evolve and we benefited from cost saving initiatives. Adjusted EBITDA margin for the first nine months of 2020 decreased 260 basis points as compared to 2019, as the revenue decline,lower bad debt ~~expense and investments in~~expense. Going forward, we expect that selective price increases will help mitigate the inflationary pressures on our ~~transformation more than offset the benefit of actions taken in response to COVID-19 and the other~~ cost ~~savings realized during the period.~~structure.

3942

~~Checks~~

~~Results for our Checks segment were as follows:~~

Quarter Ended September 30, Nine Months Ended September 30,
(in thousands) 2020 2019 Change 2020 2019 Change
Total revenue $ 176,099 $ 192,148 (8.4%) $ 533,135 $ 587,370 (9.2%)
Adjusted EBITDA 84,954 98,782 (14.0%) 258,392 300,887 (14.1%)
Adjusted EBITDA margin 48.2 % 51.4 % (3.2) pts. 48.5 % 51.2 % (2.7) pts.

The decreases in total revenue for the third quarter and first nine months of 2020, as compared to 2019, were driven primarily by the impact of the COVID-19 pandemic, which resulted in a decline in business check usage stemming from the slow-down in the economy. Personal check volumes also slowed at a somewhat lesser rate. The continuing secular decline in checks also contributed to the decrease. We believe the secular decline in volume sequentially improved during the third quarter of 2020, likely benefiting from some delayed second quarter volume. We expect the revenue recovery to be slightly lower in the fourth quarter of 2020, as compared to the third quarter, and we expect check volumes to return to traditional secular trends with the overall recovery in the economy.

The decreases in Adjusted EBITDA for the third quarter and first nine months of 2020, as compared to 2019, were driven by the loss of revenue resulting from the COVID-19 pandemic and the secular decline in checks, as well as a higher commission rate on key customer referrals and investments in support of our One Deluxe strategy, primarily information technology expenses. Partially offsetting these decreases in adjusted EBITDA were various cost reductions unrelated to our response to the COVID-19 pandemic, primarily sales, marketing and fulfillment costs, and the benefit of actions taken in response to COVID-19. We continue to focus on scaling our plant operating expenses to match current check volumes.


CASH FLOWS AND LIQUIDITY

As of September 30, ~~2020,~~2021, we held cash and cash equivalents of ~~$310.4~~$121.1 million, as well as restricted cash and restricted cash equivalents included in funds held for customers and in other non-current assets of ~~$89.6~~$132.0 million. The following table shows our cash flow activity for the nine months ended September 30, ~~2020~~2021 and ~~2019,~~2020, and should be read in conjunction with the consolidated statements of cash flows appearing in Part I, Item 1 of this report.


		Nine Months Ended September 30,							Nine Months Ended September 30,
(in thousands)	(in thousands)		2020		2019		Change			(in thousands)	2021		2020		Change
Net cash provided by operating activities	Net cash provided by operating activities		$	166,811	$	208,024	$	(41,213)		Net cash provided by operating activities	$	149,229	$	166,811	$	(17,582)
Net cash used by investing activities	Net cash used by investing activities		(31,668)		(46,532)		14,864			Net cash used by investing activities	(1,036,361)		(31,668)		(1,004,693)
Net cash provided (used) by financing activities			93,359		(157,244)		250,603
Net cash provided by financing activities										Net cash provided by financing activities	911,620		93,359		818,261
Effect of exchange rate change on cash, cash equivalents, restricted cash and restricted cash equivalents	Effect of exchange rate change on cash, cash equivalents, restricted cash and restricted cash equivalents		(3,297)		2,604		(5,901)			Effect of exchange rate change on cash, cash equivalents, restricted cash and restricted cash equivalents	(793)		(3,297)		2,504
Net change in cash, cash equivalents, restricted cash and restricted cash equivalents	Net change in cash, cash equivalents, restricted cash and restricted cash equivalents		$	225,205	$	6,852	$	218,353		Net change in cash, cash equivalents, restricted cash and restricted cash equivalents	$	23,695	$	225,205	$	(201,510)
Free cash flow(1)	Free cash flow(1)		$	124,104	$	158,345	$	(34,241)		Free cash flow(1)	$	68,148	$	124,104	$	(55,956)

(1) See the Reconciliation of Non-GAAP Financial Measures within the Consolidated Results of Operations section, which defines and illustrates how we calculate free cash flow.

~~To maintain liquidity~~Net cash provided by operating activities decreased $17.6 million for the first nine months of 2021, as compared to the first nine months of 2020, driven primarily by investments in our business, including transaction costs related to the acquisition of First American and increased subscription and implementation costs related to SaaS solutions we ~~were~~are utilizing, including a new enterprise resource planning system. Additionally, operating cash flow was negatively impacted by the ~~COVID-19 pandemic, we took steps to reduce discretionary spending~~continuing secular decline in checks and ~~other expenditures in line with revenue declines. These steps included temporary salary reductions for all salaried employees, including our leadership team~~business forms and ~~board~~the prior year benefited from the deferral of ~~directors, project delays, furloughs and other actions. We also delayed U.S.~~ federal payroll tax payments under the CARES ~~Act. As a result of these actions~~Act and ~~our stronger than expected performance, free cash flow for the first nine months of 2020 was $124.1 million, as compared to $158.3 million for the first nine months of 2019. This allowed us to end the~~from temporary salary and other cost reductions ~~effective July 1, 2020. In addition, we repaid $100.0 million of~~implemented in response to the amount drawn on our revolving credit facility during July 2020, and in October 2020, we repaid an additional $140.0 million. We ended the third quarter of 2020 with liquidity of $413.0 million, comprised of cash on hand and availability on our credit facility.

~~Net cash provided by operating activities decreased $41.2 million for the first nine months of 2020, as compared to 2019, driven primarily by the loss of revenue resulting from~~ COVID-19 ~~pandemic, increased investments in support of our One Deluxe strategy and the continuing secular decline in checks and forms.~~pandemic. These decreases in operating cash flow were partially offset by ~~a $29.2~~the contribution from First American, improved working capital management, the benefit of new clients and various cost saving actions, and the continuing recovery of revenue declines from the COVID-19 pandemic. Additionally, performance-based compensation payments decreased $8.6 million, reduction in income tax payments resulting from lower taxable income, actions taken in response to COVID-19, such as the temporary salary reductions and other actions, a legal-related settlement of $12.5 million in 2019 that was accrued in the previous year and delays in U.S. federal payroll tax payments of $9.2 million allowed under the CARES Act.based on our 2020 performance.

Included in net cash provided by operating activities were the following operating cash outflows:


		Nine Months Ended September 30,							Nine Months Ended September 30,
(in thousands)	(in thousands)	2020		2019		Change		(in thousands)	2021		2020		Change
Prepaid product discount payments	Prepaid product discount payments	$	24,947	$	20,370	$	4,577	Prepaid product discount payments	$	27,049	$	24,947	$	2,102
Interest payments								Interest payments	18,179		17,929		250
Income tax payments								Income tax payments	16,768		18,175		(1,407)
Performance-based compensation payments(1)	Performance-based compensation payments(1)	20,799		23,454		(2,655)		Performance-based compensation payments(1)	12,192		20,799		(8,607)
Income tax payments		18,175		47,378		(29,203)
Interest payments		17,929		26,110		(8,181)
Severance payments	Severance payments	11,985		6,835		5,150		Severance payments	8,632		11,985		(3,353)

(1) Amounts reflect compensation based on total company performance.

Net cash used by investing activities for the first nine months of ~~2020~~2021 was ~~$14.9~~$1,004.7 million ~~lower~~higher than ~~2019,~~the first nine months of 2020, driven primarily by the acquisition of First American, an increase in purchases of capital assets of $38.4 million, as we continue to invest in our business, and a decrease of $7.1 million in proceeds from facility sales resulting from the ~~sale~~continuing evaluation of ~~facilities of $9.7 million in 2020 and a reduction in capital purchases of $7.0 million in 2020, partly due to project delays earlier in the year in response to the COVID-19 pandemic.~~our real estate footprint.

Net cash provided by financing activities for the first nine months of ~~2020~~2021 was ~~$250.6~~$818.3 million higher than ~~2019, due primarily~~the first nine months of 2020, driven by net proceeds from the debt we issued to acomplete the First American acquisition. Also contributing to the increase was the net ~~increase~~change in ~~borrowings on long-term debt of $142.5 million~~customer funds obligations in each period and a decrease in common share repurchases of ~~$104.5 million. In March~~$14.0 million, as we suspended our share repurchase program in the second quarter of 2020 in response to the COVID-19 ~~pandemic, we drew an additional $238.0~~pandemic. Proceeds from issuing shares increased $13.0 million, onas certain employees of First American purchased our ~~$1.15 billion revolving credit facility. We repaid $100.0 million of this amount~~stock in ~~July 2020, and we repaid an additional $140.0 million~~conjunction with the acquisition in ~~October 2020. Also in response to the COVID-19 pandemic, we did not repurchase any of our shares during~~ the second ~~or third quarters~~quarter of ~~2020.~~2021.

Significant cash transactions, excluding those related to operating activities, for each period were as follows:


		Nine Months Ended September 30,							Nine Months Ended September 30,
(in thousands)	(in thousands)	2020		2019		Change		(in thousands)	2021		2020		Change
Payment for acquisition, net of cash, cash equivalents, restricted cash and restricted cash equivalents acquired								Payment for acquisition, net of cash, cash equivalents, restricted cash and restricted cash equivalents acquired	$	(956,717)	$	—	$	(956,717)
Net change in debt	Net change in debt	$	156,500	$	14,000	$	142,500	Net change in debt	949,412		156,500		792,912
Proceeds from sale of facilities		9,713		—		9,713
Purchases of capital assets	Purchases of capital assets	(42,707)		(49,679)		6,972		Purchases of capital assets	(81,081)		(42,707)		(38,374)
Cash dividends paid to shareholders	Cash dividends paid to shareholders	(38,057)		(39,068)		1,011		Cash dividends paid to shareholders	(38,695)		(38,057)		(638)
Payments for debt issuance costs								Payments for debt issuance costs	(18,153)		—		(18,153)
Proceeds from issuing shares								Proceeds from issuing shares	16,031		3,048		12,983
Net change in customer funds obligations								Net change in customer funds obligations	14,913		(9,375)		24,288
Payments for common shares repurchased	Payments for common shares repurchased	(14,000)		(118,547)		104,547		Payments for common shares repurchased	—		(14,000)		14,000
Net change in customer funds obligations		(9,375)		(8,711)		(664)
Proceeds from sales of facilities								Proceeds from sales of facilities	2,648		9,713		(7,065)

As of September 30, ~~2020,~~2021, our foreign subsidiaries held cash and cash equivalents of ~~$89.1~~$120.8 million. Deferred income taxes have not been recognized on unremitted earnings of our foreign subsidiaries, as these amounts are intended to be reinvested indefinitely in the operations of those subsidiaries. If we were to repatriate all of our foreign cash and cash equivalents into the U.S. at one time, we estimate we would incur a foreign withholding tax liability of approximately ~~$4.0 million.~~$6.0 million, notwithstanding any tax planning strategies that might be available.

As of September 30, ~~2020, $102.6~~2021, $312.5 million was available for borrowing under our ~~$1.15 billion~~$500.0 million revolving credit facility. ~~Our credit facility includes an accordion feature allowing us, subject to lender consent, to expand the facility to $1.425 billion.~~ We anticipate that net cash generated by operations, along with ~~the~~ cash and cash equivalents on hand and availability onunder our credit facility, will be sufficient to support our operations and ~~to meet our financial commitments~~debt service requirements for the next 12 months. We anticipate that we will continue to pay our regular quarterly dividend. However, dividends are approved by our board of directors each quarter and thus, are subject to change.


CAPITAL RESOURCES

~~Our total~~The principal amount of our debt obligations was ~~$1,040.0 million~~$1.80 billion as of September 30, ~~2020, an increase~~2021 and $840.0 million as of ~~$156.5 million from~~ December 31, ~~2019, as we drew an additional amount on our line of credit in response to the COVID-19 pandemic.~~2020. Further information concerning our outstanding debt can be found under the caption “Note ~~11:~~12: Debt” in the Condensed Notes to Unaudited Consolidated Financial Statements appearing in Part I, Item 1 of this report.

Our capital structure for each period was as follows:


		September 30, 2020				December 31, 2019							September 30, 2021				December 31, 2020
(in thousands)	(in thousands)	Amount		Weighted- average interest rate		Amount		Weighted- average interest rate		Change		(in thousands)	Amount		Weighted- average interest rate		Amount		Weighted- average interest rate		Change
Fixed interest rate(1)	Fixed interest rate(1)	$	200,000	3.3	%	$	200,000	3.2	%	$	—	Fixed interest rate(1)	$	200,000	4.0	%	$	200,000	3.3	%	$	—
Floating interest rate	Floating interest rate	840,000		1.6	%	683,500		3.0	%	156,500		Floating interest rate	1,596,563		4.1	%	640,000		1.6	%	956,563
Total debt		1,040,000		1.9	%	883,500		3.0	%	156,500
Debt principal												Debt principal	1,796,563		4.1	%	840,000		2.0	%	956,563
Shareholders’ equity	Shareholders’ equity	511,444				570,861				(59,417)		Shareholders’ equity	557,866				513,392				44,474
Total capital	Total capital	$	1,551,444			$	1,454,361			$	97,083	Total capital	$	2,354,429			$	1,353,392			$	1,001,037

(1) The fixed interest rate amount ~~represents~~includes the amount ~~drawn~~outstanding under our ~~revolving credit facility~~variable-rate debt that is subject to an interest rate swap agreement. The related interest rate includes the fixed rate under the swap of 1.798% plus the credit facility spread due on all amounts outstanding under ~~the~~our credit ~~facility agreement.~~facility.

In October 2018, our board of directors authorized the repurchase of up to $500.0 million of our common stock. This authorization has no expiration date. No shares were repurchased during the ~~second or third quarters~~first nine months of ~~2020. During the first quarter of 2020, we repurchased 0.5 million shares for $14.0 million. As of September 30, 2020,~~2021 and $287.5 million remained available for repurchase under ~~the authorization.~~this authorization as of September 30, 2021. Information regarding changes in shareholders' equity can be found in the consolidated statements of shareholders' equity appearing in Part I, Item 1 of this report.

As of September 30, ~~2020, the~~2021, total ~~availability~~commitments under our revolving credit facility ~~was $1.15 billion. The facility includes an accordion feature allowing us, subject to lender consent, to increase the credit commitment to an aggregate amount not exceeding $1.425 billion.~~were $500.0 million. The credit facility matures in ~~March 2023.~~June 2026. Our quarterly commitment fee ranges from ~~0.175%~~0.25% to 0.35%, based on our ~~leverage ratio.~~

Borrowings under our credit agreement are collateralized by substantially all of our personal and intangible property. The credit agreement governing the credit facility contains customary covenants regarding limits on levels of subsidiary indebtedness and capital expenditures, liens, investments, acquisitions, certain mergers, certain asset sales outside the ordinary course of business, and change in control as defined in the agreement. The agreement also requires us to maintain certain financial ratios, including a maximumtotal leverage ratio, ~~of 3.5 and a minimum ratio of consolidated earnings before interest and taxes to consolidated interest expense,~~ as defined in the credit ~~agreement,~~agreement.

Information regarding the terms and maturities of ~~3.0. Additionally,~~our debt, as well as our debt covenants, can be found under the ~~agreement contains customary representations and warranties including, as a condition~~caption "Note 12: Debt" in the Condensed Notes to ~~borrowing, that all such representations and warranties are true and correct~~Unaudited Consolidated Financial Statements appearing in ~~all material respects on the date~~Part I, Item 1 of ~~the borrowing, including representations as to no material adverse change in our business, assets, operations or financial condition.~~this report. We were in compliance with ~~all~~our debt covenants as of September 30, ~~2020,~~2021, and we anticipate that we will remain in compliance with our debt covenants throughout the next 12 months. Under the terms of our credit facility, if our consolidated total leverage ratio exceeds 2.75 to 1.00, the aggregate annual amount of permitted dividends and share repurchases is limited to $60.0 million.

~~The following table shows~~As of September 30, 2021, amounts were available for borrowing under our revolving credit facility as of September 30, 2020. In July 2020, we repaid $100.0 million of the amount drawn on our revolving credit facility and in October 2020, we repaid an additional $140.0 million. These amounts remain available to us for borrowing.follows:


(in thousands)	Total available
Revolving credit facility commitment	$	~~1,150,000~~500,000
~~Amount~~Amounts drawn on revolving credit facility	~~(1,040,000)~~(180,000)
Outstanding letters of credit(1)	~~(7,428)~~(7,475)
Net available for borrowing as of September 30, ~~2020~~2021	$	~~102,572~~312,525

(1) We use standby letters of credit to collateralize certain obligations related primarily to our self-insured workers’ compensation claims, as well as claims for environmental matters, as required by certain states. These letters of credit reduce the amount available for borrowing under our revolving credit facility.


OTHER FINANCIAL POSITION INFORMATION

Information concerning items comprising selected captions on our consolidated balance sheets can be found under the caption "Note 3: Supplemental Balance Sheet and Cash Flow Information" and information regarding the impact of the First American acquisition on our consolidated balance sheet as of September 30, 2021 can be found under the caption "Note 6: Acquisition," both of which appear in the Condensed Notes to Unaudited Consolidated Financial Statements appearing in Part I, Item 1 of this report.

Finance lease – During the third quarter of 2021, a lease for a facility located in Minnesota commenced and was recorded on the consolidated balance sheet as a finance lease. The lease resulted in an increase in property, plant and equipment and an increase in lease obligations of $26.9 million. Further information regarding our finance leases, including their maturities, can be found under the caption "Note 13: Leases" in the Condensed Notes to Unaudited Consolidated Financial Statements appearing in Part I, Item 1 of this report.

Prepaid product discounts – Other non-current assets include prepaid product discounts that are recorded upon contract execution and are generally amortized on the straight-line basis as reductions of revenue over the related contract term. Changes in prepaid product discounts during the nine months ended September 30, ~~2020~~2021 and ~~2019~~2020 can be found under the caption "Note 3: Supplemental Balance Sheet and Cash Flow Information" in the Condensed Notes to Unaudited Consolidated Financial Statements appearing in Part I, Item 1 of this report. Cash payments for prepaid product discounts were $27.0 million for the first nine months of 2021 and $24.9 million for the first nine months of ~~2020 and $20.4 million for the first nine months of 2019.~~2020.

The number of checks being written has been declining, which has contributed to increased competitive pressure when attempting to retain or acquire clients. Both the number of financial institution clients requesting prepaid product discount payments and the amount of the payments has fluctuated from year to year. Although we anticipate that we will selectively continue to make these payments, we cannot quantify future amounts with certainty. The amount paid depends on numerous factors, such as the number and timing of contract executions and renewals, competitors’ actions, overall product discount levels and the structure of up-front product discount payments versus providing higher discount levels throughout the term of the contract.

Liabilities for prepaid product discounts are recorded upon contract execution. These obligations are monitored for each contract and are adjusted as payments are made. Prepaid product discount payments due within the next year are included in accrued liabilities on the consolidated balance sheets. These accruals were ~~$6.0~~$11.8 million as of September 30, ~~2020~~2021 and ~~$14.7~~$14.4 million as of December 31, 2019. Accruals for prepaid product discount payments included in other non-current liabilities on the consolidated balance sheets were $0.2 million as of September 30, 2020 and $3.7 million as of December 31, 2019.2020.


OFF-BALANCE SHEET ARRANGEMENTS, GUARANTEES AND CONTRACTUAL OBLIGATIONS

It is not our general business practice to enter into off-balance sheet arrangements or to guarantee the performance of third parties. In the normal course of business we periodically enter into agreements that incorporate general indemnification language. These indemnifications encompass third-party claims arising from our products and services, including, without limitation, service failures, breach of security, intellectual property rights, governmental regulations and/or employment-related matters. Performance under these indemnities would generally be triggered by our breach of the terms of the contract. In disposing of assets or businesses, we often provide representations, warranties and/or indemnities to cover various risks, including, for example, unknown damage to the assets, environmental risks involved in the sale of real estate, liability to investigate and remediate environmental contamination at waste disposal sites and manufacturing facilities, and unidentified tax liabilities and legal fees related to periods prior to disposition. We do not have the ability to estimate the potential liability from such indemnities because they relate to unknown conditions. However, we do not believe that any liability under these indemnities would have a material adverse effect on our financial position, annual results of operations or annual cash flows. We have recorded liabilities for known indemnifications related to environmental matters. These liabilities were not significant as of September 30, ~~2020~~2021 or December 31, ~~2019.~~2020. Further information regarding our liabilities related to self-insurance and litigation can be found under the caption “Note ~~12:~~14: Other Commitments and Contingencies” in the Condensed Notes to Unaudited Consolidated Financial Statements appearing in Part I, Item 1 of this report.

We are not engaged in any transactions, arrangements or other relationships with unconsolidated entities or ~~other~~ third parties that are reasonably likely to have a material effect on our liquidity or on our access to, or requirements for, capital resources. We have not established any special purpose entities other than our agreement to form MedPay Exchange LLC (MPX), doing business as Medical Payment Exchange, which delivers payments to healthcare providers from insurance companies and other payers. This entity is a variable interest entity (VIE), as defined in Accounting Standards Codification Topic 810, Consolidation. Further information regarding our accounting for this entity can be found under the caption "Note 1: Significant Accounting Policies" in the Notes to Consolidated Financial ~~Statements"~~Statements appearing in the 2020 Form 10-K. We did not enter into any material related party transactions during the first nine months of 2021 or during 2020.

A table of our contractual obligations was provided in the MD&A section of the 2020 Form 10-K. During the first quarter of 2021, we extended a SaaS contract and in October 2021, we executed an outsourcing services contract. These contracts increased our contractual obligations by approximately $64.0 million. Of this amount, approximately $34.0 million is payable in 2021 through 2022, with the remainder payable in 2023 through 2024.

During the second quarter of 2021, we issued new debt to fund the acquisition of First American. Information regarding the maturities of our debt obligations can be found under the caption "Note 12: Debt" in the Condensed Notes to Unaudited Consolidated Financial Statements appearing in Part I, Item 1 of this report. In ~~addition,~~conjunction with the First American acquisition, we ~~did not enter into any material related party transactions during the first nine months~~assumed operating lease liabilities of ~~2020 or during 2019.~~

~~A table of our contractual obligations was provided in the MD&A section of the 2019 Form 10-K. During the first nine months of 2020, amounts drawn under our revolving credit facility increased $156.5~~$24.4 million, ~~as discussed in~~ ~~Capital Resources. We repaid $140.0 million of the amount outstanding on our credit facility in October 2020. In addition,~~and during the third quarter of ~~2020, we executed leases~~2021, a finance lease on ~~2 new facilities,~~a facility located in ~~Georgia and~~ Minnesota ~~with terms~~commenced. Information regarding the maturities of ~~6 and 16 years, respectively. As a~~

~~result,~~ our ~~total~~ lease obligations ~~increased approximately $65.0 million,~~can be found under the caption "Note 13: Leases" in the Condensed Notes to Unaudited Consolidated Financial Statements appearing in Part I, Item 1 of this report. Purchase obligations assumed in conjunction with ~~approximately $5.0 million due in 2021 - 2022, approximately $13.0 million due in 2023 - 2024, and~~ the ~~remainder due through 2037. As these leases have~~First American acquisition were not ~~yet commenced, they are not reflected on our consolidated balance sheet as of September 30, 2020.~~significant.


CRITICAL ACCOUNTING POLICIES

A description of our critical accounting policies was provided in the MD&A section of the ~~2019~~2020 Form 10-K. There were no changes in these policies during the first nine months of ~~2020.~~

~~First quarter 2020~~2021. Information regarding the goodwill impairment analyses– Effective January 1, 2020, we reorganized our reportable business segments to align with structural and management reporting changes in support of our growth strategy. As a result, we reassessed our previously determined reporting units and concluded that a realignment of our reporting units was required. We analyzed goodwill for impairment immediately prior to this realignment by performing a qualitative analysis for all of our reporting units, with the exception of our Direct-to-Consumer reporting unit, which is part of our new Checks reportable business segment. The qualitative analyses evaluated factors including, but not limited to, economic, market and industry conditions, cost factors and the overall financial performance of the reporting units. We also considered the last quantitative analyses we completed. In completing these assessments, we noted no changes in events or circumstances that indicated that it was more likely than not that the fair value of any reporting unit was less than its carrying amount. The quantitative analysis of our Direct-to-Consumer reporting unit indicated that its fair value exceeded its carrying value by approximately $35.0 million, or 26%.

In completing the realignment of our reporting units, we reallocated the carrying value of goodwill to our new reporting units based on their relative fair values. Immediately subsequent to the realignment, we completed a quantitative analysis for the reporting units that changed as a result of the realignment. This quantitative analysis, as of January 1, 2020, indicated that the estimated fair values of our reporting units exceeded their carrying values by approximate amounts between $37.0 million and $954.0 million, or by amounts between 121% and 189% above the carrying values of their net assets.

On January 30, 2020, the World Health Organization (WHO) announced a global health emergency due to an outbreak of COVID-19 originating in Wuhan, China and the risks to the international community as the virus spread globally beyond its point of origin. In March 2020, the WHO classified the COVID-19 outbreak as a pandemic, based on the rapid increase in exposure globally. Following the pandemic designation, we observed a decline in the market valuation of our common shares and we determined that the global response to the pandemic negatively impacted our estimates of expected future cash flows. After our consideration of economic, market and industry conditions, cost factors, the overall financial performance of our reporting units and the last quantitative analyses we completed, we concluded that a triggering event had occurred for 2 of our reporting units. As such, we completed quantitative goodwill impairment analyses for our Promotional Solutions and Cloud Solutions Web Hosting reporting units as of March 31, 2020. Our analyses indicated that the goodwill of our Promotional Solutions reporting unit was partially impaired and the goodwill of our Cloud Solutions Web Hosting reporting unit was fully impaired. As such, we recorded goodwill impairment charges of $63.4 million and $4.3 million, respectively. The impairment charges were measured as the amount by which the reporting units' carrying values exceeded their estimated fair values, limited to the carrying amount of goodwill. After the impairment charges, $62.8 million of goodwill remained in the Promotional Solutions reporting unit as of the measurement date.

Our impairment analyses were based on assumptions made using the best information available at the time, including the performance of our reporting units subsequent to the WHO declaration of a pandemic and available economic forecasts. These assumptions anticipated a sharp decline in gross domestic product and a material decline in the number of small businesses. We may have not yet experienced the full impact of the pandemic or its resulting impact on our small business customers and thus, actual events may differ from our assumptions. The sweeping nature of the pandemic makes it extremely difficult to predict how our business and operations will be affected in the longer term. To the extent our assumptions differ from actual events, we may be required to record additional asset impairment charges.

Our impairment assessments are sensitive to changes in forecasted revenues and expenses, as well as our selected discount rate. For the Promotional Solutions reporting unit, holding all other assumptions constant, if we assumed revenue in each year was 10% higher than we estimated, our goodwill impairment charge would have been approximately $18.0 million less, and if we assumed revenue in each year was 10% lower than we estimated, our goodwill impairment charge would have been approximately $18.0 million more. If we assumed our expenses, as a percentage of revenue, were 100 basis points lower in each year, our goodwill impairment charge would have been approximately $39.0 million less, and if we assumed our expenses, as a percentage of revenue, were 100 basis points higher in each year, our goodwill impairment charge would have been approximately $39.0 million more. If we assumed our selected discount rate of 12% was 100 basis points lower, our goodwill impairment charge would have been approximately $21.0 million less, and if we assumed the discount rate was 100 basis points higher, our goodwill impairment charge would have been approximately $17.0 million more.

In the case of the Cloud Solutions Web Hosting reporting unit, holding all other assumptions constant, if we assumed revenue in each year was 10% higher than we estimated, our impairment charges, including the impairment of amortizable intangibles, would have been approximately $1.0 million less. If we assumed our expenses, as a percentage of revenue, were 100 basis points lower in each year, our impairment charges, including the impairment of amortizable intangibles, would have been approximately $9.0 million less, and if we assumed our selected discount rate of 9% was 100 basis points lower, our impairment charges, including the impairment of amortizable intangibles, would have been approximately $1.0 million less.

~~2020 annual impairment analysis~~– In completing the 2020 annual impairment analysis of goodwill, we elected to perform qualitative analyses for 2 of our reporting units: Payments and Checks. These qualitative analyses evaluated factors, including, but not limited to, economic, market and industry conditions, cost factors and the overall financial performance of the reporting units. We also considered the most recent quantitative analyses we completed, which indicated that the estimated fair values of these reporting units exceeded their carrying values by approximately $490.0 million and $955.0 million, or by 189% and 180% above the carrying values of their net assets. In completing these assessments, we noted no changes in events or circumstance that indicated that it was more likely than not that the fair value of either reporting unit was less than its carrying amount.

We elected to perform quantitative analyses for our other 2 reporting units: Cloud Data Analytics and Promotional Solutions. These quantitative analyses indicated that the estimated fair values of these reporting units exceeded their carrying values by approximately $100.0 million and $210.0 million, or by 63% and 132% above the carrying values of their net assets. As such, no goodwill impairment charges were recorded as a result of our annual impairment analysis. This impairment assessment is sensitive to changes in forecasted cash flows, as well as our selected discount rate of 11%. Changes in the reporting units' forecast assumptions and estimates could materially affect the estimation of the fair value of these reporting units.

~~Risks and uncertainties~~ – The full impact of the COVID-19 pandemic continues to evolve. As such, we are uncertain of the full impact the pandemic will have on our financial condition, liquidity and/or results of operations. This uncertainty affected several of the assumptions made and estimates used in the preparation of our 2020 consolidated financial statements. Further informationduring 2021 can be found under the caption ~~“Note 15: Risks and Uncertainties”~~"Note 8: Fair Value Measurements" in the Condensed Notes to Unaudited Consolidated Financial Statements appearing in Part I, Item 1 of this ~~report, as well as in Part II, Item 1A of this~~ report.

New accounting pronouncements – Information regarding the accounting ~~pronouncements~~pronouncement adopted during the first nine months of ~~2020~~2021 and ~~those~~the pronouncement not yet adopted can be found under the caption “Note 2: New Accounting Pronouncements” in the Condensed Notes to Unaudited Consolidated Financial Statements appearing in Part I, Item 1 of this report.


ITEM 3. QUANTITATIVE AND QUALITATIVE DISCLOSURES ABOUT MARKET RISK

Interest rate risk – We are exposed to changes in interest rates primarily as a result of the borrowing activities used to support our capital structure, maintain liquidity and fund business ~~operations.~~operations and investments. We do not enter into financial instruments for speculative or trading purposes. The nature and amount of debt outstanding can be expected to vary as a result of future business requirements, market conditions and other ~~factors.~~ factors

During the second quarter of 2021, we executed a new credit agreement that provides for a 5-year revolving credit facility with commitments of $500.0 million and a term loan facility in the amount of $1.155 billion. Our previous credit agreement was terminated contemporaneously with our entry into the new credit agreement and was repaid utilizing proceeds from the new credit facility. Interest is payable on amounts outstanding under the new credit facility at a fluctuating rate of interest determined by reference to the eurodollar rate plus an applicable margin ranging from 1.5% to 2.5%, depending on our total leverage ratio, as defined in the credit agreement. Also during the second quarter of 2021, we issued $500.0 million of 8.0% senior, unsecured notes. Proceeds from this offering, net of discount and debt issuance costs, were $490.7 million, resulting in an effective interest rate of 8.3%.

As of September 30, ~~2020,~~2021, our total debt outstanding was ~~comprised~~as follows:


(in thousands)	Carrying amount(1)		Fair value(2)		Interest rate(3)
Senior, secured term loan facility	$	1,105,150	$	1,116,563	2.4	%
Senior, unsecured notes	491,017		525,150		8.0	%
Amounts drawn on revolving credit facility	180,000		180,000		2.4	%
Total debt	$	1,776,167	$	1,821,713	4.1	%

(1) The carrying amount has been reduced by unamortized discount and debt issuance costs of ~~$1.04 billion drawn~~$20.4 million.

(2) For the amounts outstanding under our ~~revolving~~ credit facility ~~at a weighted-average~~agreement, fair value approximates carrying value because the interest rate ~~of 1.9%. The interest rate on the majority of the amount drawn under our revolving credit facility~~ is variable and reflects current market rates. ~~As such,~~The fair value of the ~~related carrying amount reported~~senior, unsecured notes is based on quoted prices in active markets for the ~~consolidated balance sheets approximates fair value. Amounts drawn~~identical liability when traded as an asset.

(3) The interest rate presented for total debt includes the impact of the interest rate swap discussed below.

The credit agreement matures on ~~our~~June 1, 2026, at which time any amounts outstanding under the revolving credit facility must be repaid. The term loan facility requires periodic principal payments through June 1, 2026, and the senior, unsecured notes mature in ~~March 2023.~~June 2029. Information regarding the maturities of our long-term debt can be found under the caption "Note 12: Debt" in the Condensed Notes to Unaudited Consolidated Financial Statements appearing in Part I, Item 1 of this report.

Based on the daily average amount of variable-rate debt outstanding, ~~debt,~~ a one percentage point change in our weighted-average interest ~~rates~~rate would have resulted in ~~a $6.3~~an $8.0 million change in interest expense for the first nine months of ~~2020.~~2021.

Foreign currency exchange rate risk – We are exposed to changes in foreign currency exchange rates. Investments in, loans and advances to foreign subsidiaries and branches, as well as the operations of these businesses, are denominated in foreign currencies, primarily Canadian and Australian dollars. The effect of exchange rate changes is not expected to have a significant impact on our earnings and cash flows, as our foreign operations represent a relatively small portion of our business. We have not entered into hedges against changes in foreign currency exchange rates.


ITEM 4. CONTROLS AND PROCEDURES

(a) Disclosure Controls and Procedures – As of the end of the period covered by this report, September 30, ~~2020~~2021 (the Evaluation Date), we carried out an evaluation, under the supervision and with the participation of management, including the

Chief Executive Officer and the Chief Financial Officer, of the effectiveness of the design and operation of our disclosure controls and procedures (as defined in Rule 13a-15(e) of the Securities Exchange Act of 1934, as amended (the Exchange Act)). Based upon that evaluation, the Chief Executive Officer and the Chief Financial Officer concluded that, as of the Evaluation Date, our disclosure controls and procedures were effective to ensure that information required to be disclosed in the reports that we file or submit under the Exchange Act is (i) recorded, processed, summarized and reported within the time periods specified in applicable rules and forms, and (ii) accumulated and communicated to our management, including our Chief Executive Officer and Chief Financial Officer, to allow timely decisions regarding required disclosure.

(b) Internal Control Over Financial Reporting – There were no changes in our internal control over financial reporting identified in connection with our evaluation during the quarter ended September 30, ~~2020~~2021 that have materially affected, or are reasonably likely to materially affect, our internal control over financial reporting.

PART II – OTHER INFORMATION


ITEM 1. LEGAL PROCEEDINGS

We record accruals with respect to identified claims or lawsuits when it is probable that a liability has been incurred and the amount of the loss can be reasonably estimated. Claims and lawsuits are reviewed quarterly and provisions are taken or adjusted to reflect the status of a particular matter. We believe the recorded reserves in our consolidated financial statements are adequate in light of the probable and estimable outcomes. ~~Recorded~~As of September 30, 2021, recorded liabilities were not material to our financial position, results of operations or liquidity, and we do not believe that any of the currently identified claims or litigation will materially affect our financial position, results of operations or liquidity upon resolution. However, litigation is subject to inherent uncertainties, and unfavorable rulings could occur. If an unfavorable ruling were to occur, it may cause a material adverse impact on our financial position, results of operations or liquidity in the period in which the ruling occurs or in future periods.


ITEM 1A. RISK FACTORS

Our risk factors are outlined in Part I, Item 1A of the ~~2019~~2020 Form 10-K. There have been no significant changes to these risk factors since we filed the ~~2019~~2020 Form 10-K, except for the ~~item~~items discussed here.

A pending investigation by the Federal Trade Commission into certain business practices of First American could materially and adversely affect our business.

Three operating subsidiaries of First American received separate Civil Investigative Demands dated December 27, 2019 from the Federal Trade Commission (the FTC) requesting information and documents to determine whether the subsidiaries may have engaged in conduct prohibited by the Federal Trade Commission Act, the Fair Credit Reporting Act or the Duties of Furnishers of Information. The ~~impact~~FTC has not yet made any determination against the subsidiaries, and we are currently unable to predict the eventual scope, ultimate timing or outcome of ~~COVID-19 has adversely affected,~~its investigation.

We are entitled to limited indemnification under the merger agreement related to the acquisition of First American for certain expenses and losses, if any, that may be incurred after the consummation of the acquisition with respect to certain matters, including the FTC investigation. The right to indemnification for any such expenses and losses is ~~expected~~limited to ~~continue~~the amount of an indemnity holdback and, except in the case of fraud, is our sole recourse for such losses. There can be no assurance that such indemnification will be sufficient to address all losses that may arise from such matters, or that the FTC’s pending investigation will not result in findings or alleged violations of laws that could lead to enforcement actions, proceedings or litigation, whether by the FTC, other state or federal agencies, or other parties. The imposition of damages, fines, restitution, other equitable monetary relief or changes to our business practices or operations could materially and adversely affect our business, financial condition, ~~and~~ results of ~~operations.~~operations or reputation.

~~The COVID-19 pandemic began~~We may be unable to ~~impact our operations late in~~successfully integrate First American’s business and realize the first quarter of 2020. Thus far, the impact of lost revenue has primarily affected our Promotional Solutions, Checks and Cloud Solutions segments. Our Payments segment could be impacted if new clients delay the implementation of our services becauseanticipated benefits of the impacts of the pandemic. The sweeping nature of the pandemic makes it extremely difficult to predict how our business and operations will be affected in the longer term. Consistent with various state and federal orders, we were able to designate portions of our business as "essential." As such, many of our facilities remained open during government-mandated shut-downs. We successfully activated our business continuity plan to ensure uninterrupted operations and services, while keeping our facilities safe for our employees, customers and communities. Under this plan, employees who have the ability to work from home continue to do so, which poses additional cybersecurity and data security risk. Certain of our facilities remain closed and we may close additional facilities, as necessary, to protect the health of our employees, as a result of disruptions in the operation of our supply chain or in response to a prolonged decrease in demand for our products and services.acquisition.

~~Because~~We are devoting significant management attention and resources to integrating the ~~current economic environment is significantly impacting small businesses,~~business practices and operations of First American. Potential difficulties we ~~are closely monitoring the breadth and depth of small business closures and bankruptcies, changes~~may encounter in the ~~level of small business optimism, lending~~integration process include the following:

•the inability to ~~small and mid-sized~~successfully combine the businesses ~~and~~in a manner that permits us to achieve the ~~general functioning~~cost savings or revenue enhancements anticipated to result from the acquisition, which would result in the anticipated benefits of the ~~credit markets, adoption of government stimulus and other economic programs, consumer unemployment levels and changes~~acquisition not being realized in ~~consumer spending patterns. We cannot predict~~ the ~~pace~~time frame currently anticipated or at all;

4648

~~at which these factors will improve~~

•lost sales and customers as a result of certain customers, retail partners, financial institutions or ~~the impact a prolonged downturn in the economy will have on our~~other third parties deciding not to do business ~~financial condition and/or results of operations.~~with us;

~~We also incurred, and may continue to incur, additional costs as we respond to~~ •the pandemic, including, but not limited to, costs incurred to implement operational changes allowing social distancing, costs related to employees who are not working during the pandemic, a Hero Pay premium provided to employees working on-site, overtime pay as required and costscomplexities associated with ~~additional cleaning~~managing out of several different locations and ~~disinfecting of our facilities.~~integrating personnel from First American, resulting in a significantly larger combined company, while at the same time attempting to provide consistent, high quality products and services;

~~All~~•the additional complexities of these circumstance negatively impact our liquidity. In response, in March 2020, we drew an additional $238.0 million on our $1.15 billion revolving credit facility. We repaid $100.0 million of the amount drawn in July 2020,integrating a company with different products, services, markets and we repaid an additional $140.0 million in October 2020. The amounts repaid remain available to us for borrowing. In addition, we suspended our share repurchase program for the second and third quarters of 2020 and we took additional steps to reduce discretionary spending and other expenditures in line with revenue declines. These steps included temporary salary reductions for all salaried employees, including our leadership team and board of directors, project delays, furloughs and other actions. We also delayed U.S. federal income and payroll tax payments under the Coronavirus Aid, Relief and Economic Security (CARES) Act. We continue to monitor the situation closely, including impacts on our operations, suppliers, customers, industry and workforce. If conditions deteriorate, we may implement further measures to provide additional financial flexibility and to improve our cash position and liquidity, including additional borrowings under our revolving credit facility.customers;

~~If demand for our products~~•coordinating corporate and services further deteriorates or does not return to normal levels in the longer term, we may be required to pursue additional sources of financing to meet our financial obligations. Our credit facility includes an accordion feature allowing us, subject to lender consent, to expand the facility to $1.425 billion,administrative infrastructures and we believe we could also currently access the capital markets. However, such financing is not guaranteed and is largely dependent on market conditions and other factors that exist at the time we seek to access such financing. Further actions may be required to improve our cash position, including but not limited to, implementing further employee furloughs and/or workforce reductions, or foregoing additional capital expenditures and other discretionary expenses. In addition, dividends are approved by our board of directors each quarter and thus, are subject to change.harmonizing insurance coverage;

~~The situation surrounding COVID-19 remains fluid~~•coordinating accounting, information technology, communications, administration and other systems;

•complexities associated with implementing necessary controls for First American’s business activities to address our requirements as a public company;

•identifying and eliminating redundant and underperforming functions and assets;

•difficulty addressing possible differences in corporate culture and management philosophies;

•performance shortfalls as a result of the ~~potential for~~diversion of management’s attention to efforts to integrate First American’s operations; and

•deterioration of credit ratings.

For all of these reasons, it is possible that the integration process could result in the distraction of our management, the disruption of our ongoing business or inconsistencies in our products, services, standards, controls, procedures and policies, any of which could materially and adversely affect our ability to maintain relationships with customers, retail partners, financial institutions, vendors and employees or to achieve the anticipated benefits of the acquisition, or could otherwise materially and adversely affect our business and financial results. An inability to realize the full extent of the anticipated benefits of the acquisition of First American, as well as any delays encountered in the integration process, could have a material ~~impact~~adverse effect on our ~~results of operations, financial condition~~revenue, expenses and liquidity increases the longer the virus impacts activity levels in the U.S. and the other countries in which we operate. For this reason, we cannot reasonably estimate with any degree of certainty the future impact the pandemic may have on our results of operations, financial position and/or liquidity. The extent to which the COVID-19 pandemic impacts our business depends on future developments, many of which are beyond our control, such as: the severity and duration of the pandemic, business and workforce disruptions, and the effectiveness of actions taken to contain and treat the disease. We may not have yet experienced the full impact of the pandemic or its resulting impact on our customers. Our revenue may not immediately recover with an improvement in macro-economic conditions and may require new business formations and/or the expansion of sales to our existing customers.operating results.

In ~~completing asset impairment analyses during~~addition, the ~~first quarter of 2020, we were required to make assumptions using~~integration may result in additional and unforeseen expenses, and the ~~best information available at the time, including the performance~~anticipated benefit of our ~~reporting units subsequent~~plan for integration may not be realized. Actual synergies, if achieved at all, may be lower than what we expect and may take longer to achieve than anticipated. For example, the ~~declaration~~elimination of ~~a pandemic and available economic forecasts. These assumptions~~duplicative costs may not be possible or may take longer than anticipated, ~~a sharp decline~~or the benefits from the acquisition may be offset by costs incurred or delays in ~~gross domestic product and a material decline in~~integrating the ~~number of small businesses. To the extent our assumptions differ materially and negatively from actual events,~~companies. If we are not able to adequately address these challenges, we may be ~~required~~unable to ~~record additional asset impairment charges.~~

~~Other cascading effects~~successfully integrate First American’s operations into our own or, even if we are able to combine the two business operations successfully, to realize the anticipated benefits of the COVID-19 pandemic that are not currently foreseeable could materially increase our costs, negatively impact our revenue and adversely impact our results of operations and liquidity, possibly to a significant degree. We cannot predict the severity or duration of any such impacts. The COVID-19 pandemic could have the effect of heightening manyintegration of the other risks described in Item 1A of the 2019 10-K, including, without limitation, those related to the success of our strategy, our ability to attract and retain customers, competition, the rate of decline for checks and business forms, our ability to reduce costs, risks of cybersecurity breaches, interruptions to our website operations or information technology systems, the ability of third-party providers to perform and potential litigation. Risks related to the preparation of our consolidated financial statements are addressed under the caption: "Note 15: Risks and Uncertainties" in the Condensed Notes to Unaudited Consolidated Financial Statements appearing in Part I, Item 1 of this report.two companies.


ITEM 2. UNREGISTERED SALES OF EQUITY SECURITIES AND USE OF PROCEEDS

The following table shows purchases of our common stock that were completed during the third quarter of 2021:


Period	Total number of shares purchased	Average price paid per share		Total number of shares purchased as part of publicly announced plans or programs	Maximum number (or approximate dollar value) of shares that may yet be purchased under the plans or programs
July 1, 2021 – July 31, 2021	4,511	$	44.19	4,511	—
August 1, 2021 – August 31, 2021	2,942	41.26		2,942	—
September 1, 2021 – September 30, 2021	3,762	37.73		3,762	—
Total	11,215	41.26		11,215	—

At times, we withhold shares that would otherwise be issued under equity-based awards to cover the withholding taxes due as a result of the exercising or vesting of such awards. During the third quarter of 2021, we withheld 11,215 shares, with an average price of $41.26 per share, in conjunction with the vesting and exercise of equity-based awards.

While not considered repurchases of shares, we do at times withhold shares that would otherwise be issued under equity-based awards to cover the withholding taxes due as a result of the exercising or vesting of such awards. During the third quarter of 2020, we withheld 5,534 shares in conjunction with the vesting and exercise of equity-based awards.


ITEM 3. DEFAULTS UPON SENIOR SECURITIES

None.


ITEM 4. MINE SAFETY DISCLOSURES

Not applicable.


ITEM 5. OTHER INFORMATION

None.


ITEM 6. EXHIBITS


Exhibit Number						Description
10.1						Second Amendment to Employment Agreement, dated August 6, 2021, between us and Barry C. McCarthy (incorporated by reference to Exhibit 10.1 to the Current Report on Form 8-K filed with the Commission on August 6, 2021)*
31.1						CEO Certification of Periodic Report pursuant to Section 302 of the Sarbanes-Oxley Act of 2002
31.2						CFO Certification of Periodic Report pursuant to Section 302 of the Sarbanes-Oxley Act of 2002
32.1						CEO and CFO Certification of Periodic Report pursuant to Section 906 of the Sarbanes-Oxley Act of 2002 (furnished)
101.INS						XBRL Instance Document – the instance document does not appear in the Interactive Data File because its XBRL tags are embedded within the Inline XBRL document
101.SCH						XBRL Taxonomy Extension Schema Document
101.CAL						XBRL Taxonomy Extension Calculation Linkbase Document
101.DEF						XBRL Taxonomy Extension Definition Linkbase Document


Exhibit Number						Description
101.LAB						XBRL Taxonomy Extension Label Linkbase Document
101.PRE						XBRL Taxonomy Extension Presentation Linkbase Document
104						Cover page interactive data file (formatted as Inline XBRL and contained in Exhibit 101)

•Denotes compensatory plan or management contract

4851


SIGNATURES

Pursuant to the requirements of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned thereunto duly authorized.


			DELUXE CORPORATION (Registrant)

Date: November ~~6, 2020~~5, 2021			/s/ Barry C. McCarthy
			Barry C. McCarthy President and Chief Executive Officer (Principal Executive Officer)

Date: November ~~6, 2020~~5, 2021			/s/ ~~Keith A. Bush~~Scott C. Bomar
			~~Keith A. Bush~~Scott C. Bomar Senior Vice President, Chief Financial Officer (Principal Financial Officer)

Date: November ~~6, 2020~~5, 2021			/s/ Ronald Van Houwelingen
			Ronald Van Houwelingen Vice President, Corporate Controller (Principal Accounting Officer)

4952


(in thousands)	As previously reported		Adjustment		As revised
Payments for acquisitions, net of cash acquired	$	(1,598)	$	1,598	$	0
Other	1,398		1,749		3,147
Net cash used by investing activities	(49,879)		3,347		(46,532)
Other	(1,654)		(3,347)		(5,001)
Net cash used by financing activities	(153,897)		(3,347)		(157,244)
Net change in cash, cash equivalents, restricted cash and restricted cash equivalents	$	6,852	$	0	$	6,852


	Quarter Ended September 30, 2019
(in thousands)	Payments		Cloud Solutions		Promotional Solutions		Checks		Consolidated
Checks	$	0	$	0	$	0	$	192,148	$	192,148
Forms and other products	0		0		86,184		0		86,184
Treasury management solutions	45,836		0		0		0		45,836
Marketing and promotional solutions	0		0		70,651		0		70,651
Web and hosted solutions	0		38,892		0		0		38,892
Data-driven marketing solutions	0		41,084		0		0		41,084
Other payments solutions	18,798		0		0		0		18,798
Total revenue	$	64,634	$	79,976	$	156,835	$	192,148	$	493,593


	Nine Months Ended September 30, 2019
(in thousands)	Payments		Cloud Solutions		Promotional Solutions		Checks		Consolidated
Checks	$	0	$	0	$	0	$	587,370	$	587,370
Forms and other products	0		0		257,553		0		257,553
Treasury management solutions	136,782		0		0		0		136,782
Marketing and promotional solutions	0		0		210,656		0		210,656
Web and hosted solutions	0		120,514		0		0		120,514
Data-driven marketing solutions	0		116,664		0		0		116,664
Other payments solutions	57,106		0		0		0		57,106
Total revenue	$	193,888	$	237,178	$	468,209	$	587,370	$	1,486,645