UNITED STATES

SECURITIES AND EXCHANGE COMMISSION

WASHINGTON, D.C. 20549

FORM 10-Q

☒ QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF

THE SECURITIES EXCHANGE ACT OF 1934

For the quarterly period ended ~~June 28, 2020~~July 4, 2021

☐ TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF

THE SECURITIES EXCHANGE ACT OF 1934

Commission File Number 0-1088

KELLY SERVICES, INC.

---------------------------------------------------------------------

(Exact name of registrant as specified in its charter)


Delaware						38-1510762
(State or other jurisdiction of incorporation or organization)						(I.R.S. Employer Identification No.)

999 West Big Beaver Road, Troy, Michigan 48084

-------------------------------------------------------------------------------

(Address of principal executive offices) (Zip Code)

(248) 362-4444

----------------------------------------------------------------------

(Registrant’s telephone number, including area code)

No Change

-----------------------------------------------------------------------

(Former name, former address and former fiscal year, if changed since last report.)

Securities registered pursuant to Section 12(b) of the Act:


Title of each class	Trading Symbols	Name of each exchange on which registered
Class A Common	KELYA	NASDAQ Global Market
Class B Common	KELYB	NASDAQ Global Market

Indicate by check mark whether the registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days. Yes ☒ No ☐

Indicate by check mark whether the registrant has submitted electronically and posted on its corporate Web site, if any, every Interactive Data File required to be submitted and posted pursuant to Rule 405 of Regulation S-T (§232.405 of this chapter) during the preceding 12 months (or for shorter period that the registrant was required to submit and post such files).

Yes ☒ No ☐

Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, a smaller reporting company or an emerging growth company. See the definitions of “large accelerated filer,” “accelerated filer,” “smaller reporting company” and “emerging growth company” in Rule 12b-2 of the Exchange Act.


Large accelerated filer	☒☐	Accelerated filer	☐☒
Non-accelerated filer (Do not check if a smaller reporting company)	☐	Smaller reporting company	☐
Emerging growth company	☐

If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act. ☐

Indicate by check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the Exchange Act).

Yes ☐ No ☒

At ~~July 27, 2020, 35,864,112~~August 2, 2021, 36,027,928 shares of Class A and ~~3,427,538~~3,358,521 shares of Class B common stock of the Registrant were outstanding.

KELLY SERVICES, INC. AND SUBSIDIARIES


			Page Number

PART I. FINANCIAL INFORMATION			4

Item 1. Financial Statements (unaudited).			4

Consolidated Statements of Earnings			4

Consolidated Statements of Comprehensive Income (Loss)			5

Consolidated Balance Sheets			6

Consolidated Statements of Stockholders' Equity			8

Consolidated Statements of Cash Flows			9

Notes to Consolidated Financial Statements			11

Item 2. Management's Discussion and Analysis of Financial Condition and Results of Operations.			2829

Item 3. Quantitative and Qualitative Disclosures About Market Risk.			4347

Item 4. Controls and Procedures.			4347

PART II. OTHER INFORMATION			4347

Item 1. Legal Proceedings.			4347

Item 1A. Risk Factors.			4448

Item 2. Unregistered Sales of Equity Securities and Use of Proceeds.			4549

Item 3. Defaults Upon Senior Securities.			4549

Item 4. Mine Safety Disclosures.			4549

Item 5. Other Information.			4549

Item 6. Exhibits.			4549

SIGNATURES			4751

PART I. FINANCIAL INFORMATION

Item 1. Financial Statements.

KELLY SERVICES, INC. AND SUBSIDIARIES

CONSOLIDATED STATEMENTS OF EARNINGS

(UNAUDITED)

(In millions of dollars except per share data)

13 Weeks Ended 26 Weeks Ended
June 28,
2020 June 30,
2019 June 28,
2020 June 30,
2019
Revenue from services $ 975.3 $ 1,367.5 $ 2,236.4 $ 2,750.1
Cost of services 786.1 1,123.5 1,823.9 2,254.5
Gross profit 189.2 244.0 412.5 495.6
Selling, general and administrative expenses 178.1 221.5 397.6 456.3
Goodwill impairment charge — — 147.7 —
Gain on sale of assets — (12.3) (32.1) (12.3)
Earnings (loss) from operations 11.1 34.8 (100.7) 51.6
Gain (loss) on investment in Persol Holdings 29.6 61.2 (48.2) 74.4
Other income (expense), net 2.6 0.2 4.3 (0.9)
Earnings (loss) before taxes and equity in net earnings (loss) of affiliate 43.3 96.2 (144.6) 125.1
Income tax expense (benefit) 0.9 12.7 (35.3) 19.1
Net earnings (loss) before equity in net earnings (loss) of affiliate 42.4 83.5 (109.3) 106.0
Equity in net earnings (loss) of affiliate (1.3) 0.3 (2.8) (0.1)
Net earnings (loss) $ 41.1 $ 83.8 $ (112.1) $ 105.9
Basic earnings (loss) per share $ 1.04 $ 2.12 $ (2.86) $ 2.69
Diluted earnings (loss) per share $ 1.04 $ 2.12 $ (2.86) $ 2.68
Average shares outstanding (millions):
Basic 39.3 39.1 39.2 39.0
Diluted 39.4 39.2 39.2 39.2


	13 Weeks Ended				26 Weeks Ended
	July 4, 2021		June 28, 2020		July 4, 2021		June 28, 2020
Revenue from services	$	1,258.1	$	975.3	$	2,464.0	$	2,236.4

Cost of services	1,027.1		786.1		2,019.7		1,823.9

Gross profit	231.0		189.2		444.3		412.5

Selling, general and administrative expenses	217.3		178.1		420.0		397.6

Goodwill impairment charge	0		0		0		147.7

Gain on sale of assets	0		0		0		(32.1)

Earnings (loss) from operations	13.7		11.1		24.3		(100.7)

Gain (loss) on investment in Persol Holdings	6.3		29.6		36.3		(48.2)

Other income (expense), net	(0.3)		2.6		(3.7)		4.3

Earnings (loss) before taxes and equity in net earnings (loss) of affiliate	19.7		43.3		56.9		(144.6)

Income tax expense (benefit)	(2.6)		0.9		7.9		(35.3)

Net earnings (loss) before equity in net earnings (loss) of affiliate	22.3		42.4		49.0		(109.3)

Equity in net earnings (loss) of affiliate	1.7		(1.3)		0.6		(2.8)

Net earnings (loss)	$	24.0	$	41.1	$	49.6	$	(112.1)

Basic earnings (loss) per share	$	0.60	$	1.04	$	1.25	$	(2.86)
Diluted earnings (loss) per share	$	0.60	$	1.04	$	1.25	$	(2.86)

Average shares outstanding (millions):
Basic	39.4		39.3		39.4		39.2
Diluted	39.5		39.4		39.5		39.2

See accompanying unaudited Notes to Consolidated Financial Statements.

KELLY SERVICES, INC. AND SUBSIDIARIES

CONSOLIDATED STATEMENTS OF COMPREHENSIVE INCOME (LOSS)

(UNAUDITED)

(In millions of dollars)

13 Weeks Ended 26 Weeks Ended
June 28,
2020 June 30,
2019 June 28,
2020 June 30,
2019
Net earnings (loss) $ 41.1 $ 83.8 $ (112.1) $ 105.9
Other comprehensive income (loss), net of tax:
Foreign currency translation adjustments, net of tax benefit of $0.5, tax expense of $0.0, tax benefit of $0.4 and tax expense of $0.1, respectively 2.7 6.9 (4.7) 5.4
Less: Reclassification adjustments included in net earnings — — — —
Foreign currency translation adjustments 2.7 6.9 (4.7) 5.4
Other comprehensive income (loss) 2.7 6.9 (4.7) 5.4
Comprehensive income (loss) $ 43.8 $ 90.7 $ (116.8) $ 111.3


	13 Weeks Ended				26 Weeks Ended
	July 4, 2021		June 28, 2020		July 4, 2021		June 28, 2020
Net earnings (loss)	$	24.0	$	41.1	$	49.6	$	(112.1)

Other comprehensive income (loss), net of tax:
Foreign currency translation adjustments, net of tax benefit of $0.1 and $0.5, tax expense of $0.4 and tax benefit of $0.4, respectively	2.0		2.7		(11.6)		(4.7)
Less: Reclassification adjustments included in net earnings (loss)	0		0		0		0
Foreign currency translation adjustments	2.0		2.7		(11.6)		(4.7)



Other comprehensive income (loss)	2.0		2.7		(11.6)		(4.7)

Comprehensive income (loss)	$	26.0	$	43.8	$	38.0	$	(116.8)

See accompanying unaudited Notes to Consolidated Financial Statements.

KELLY SERVICES, INC. AND SUBSIDIARIES

CONSOLIDATED BALANCE SHEETS

(UNAUDITED)

(In millions)

June 28,
2020 December 29,
2019
Assets
Current Assets
Cash and equivalents $ 216.2 $ 25.8
Trade accounts receivable, less allowances of $11.2 and $12.9, respectively 1,085.0 1,282.2
Prepaid expenses and other current assets 76.0 76.5
Properties held for sale — 21.2
Total current assets 1,377.2 1,405.7
Noncurrent Assets
Property and equipment:
Property and equipment 219.2 225.8
Accumulated depreciation (177.6) (182.7)
Net property and equipment 41.6 43.1
Operating lease right-of-use assets 85.8 60.4
Deferred taxes 265.9 229.1
Goodwill, net — 127.8
Investment in Persol Holdings 127.2 173.2
Investment in equity affiliate 113.6 117.2
Other assets 307.4 324.1
Total noncurrent assets 941.5 1,074.9
Total Assets $ 2,318.7 $ 2,480.6


	July 4, 2021		January 3, 2021
Assets
Current Assets
Cash and equivalents	$	64.4	$	223.0
Trade accounts receivable, less allowances of $12.5 and $13.3, respectively	1,362.5		1,265.2
Prepaid expenses and other current assets	82.4		61.4

Total current assets	1,509.3		1,549.6

Noncurrent Assets
Property and equipment:
Property and equipment	207.9		222.3
Accumulated depreciation	(170.2)		(181.3)
Net property and equipment	37.7		41.0
Operating lease right-of-use assets	83.2		83.2
Deferred taxes	302.9		282.0
Goodwill, net	114.8		3.5
Investment in Persol Holdings	187.7		164.2
Investment in equity affiliate	120.0		118.5
Other assets	391.3		319.9
Total noncurrent assets	1,237.6		1,012.3

Total Assets	$	2,746.9	$	2,561.9

See accompanying unaudited Notes to Consolidated Financial Statements.

KELLY SERVICES, INC. AND SUBSIDIARIES

CONSOLIDATED BALANCE SHEETS

(UNAUDITED)

(In millions)

June 28,
2020 December 29,
2019
Liabilities and Stockholders’ Equity
Current Liabilities
Short-term borrowings $ 0.3 $ 1.9
Accounts payable and accrued liabilities 463.6 503.6
Operating lease liabilities 19.5 20.1
Accrued payroll and related taxes 210.7 267.6
Accrued workers’ compensation and other claims 25.6 25.7
Income and other taxes 71.7 65.2
Total current liabilities 791.4 884.1
Noncurrent Liabilities
Operating lease liabilities 69.9 43.3
Accrued payroll and related taxes 38.4 —
Accrued workers’ compensation and other claims 45.6 45.8
Accrued retirement benefits 180.8 187.4
Other long-term liabilities 47.0 55.5
Total noncurrent liabilities 381.7 332.0
Commitments and contingencies (see Contingencies footnote)
Stockholders’ Equity
Capital stock, $1.00 par value
Class A common stock, 100.0 shares authorized; 36.6 shares issued at 2020 and 2019 36.6 36.6
Class B common stock, 10.0 shares authorized; 3.5 shares issued at 2020 and 2019 3.5 3.5
Treasury stock, at cost
Class A common stock, 0.8 shares at 2020 and 1.0 shares at 2019 (16.7) (20.3)
Class B common stock (0.6) (0.6)
Paid-in capital 20.5 22.5
Earnings invested in the business 1,122.8 1,238.6
Accumulated other comprehensive income (loss) (20.5) (15.8)
Total stockholders’ equity 1,145.6 1,264.5
Total Liabilities and Stockholders’ Equity $ 2,318.7 $ 2,480.6


	July 4, 2021		January 3, 2021
Liabilities and Stockholders’ Equity
Current Liabilities
Short-term borrowings	$	0.1	$	0.3
Accounts payable and accrued liabilities	612.6		536.8
Operating lease liabilities	19.6		19.6
Accrued payroll and related taxes	337.0		293.0
Accrued workers’ compensation and other claims	22.0		22.7
Income and other taxes	62.6		53.2

Total current liabilities	1,053.9		925.6

Noncurrent Liabilities
Operating lease liabilities	67.1		67.5
Accrued payroll and related taxes	58.5		58.5
Accrued workers’ compensation and other claims	40.8		42.2
Accrued retirement benefits	214.6		205.8
Other long-term liabilities	68.2		59.3
Total noncurrent liabilities	449.2		433.3

Commitments and contingencies (see Contingencies footnote)	0		0

Stockholders’ Equity
Capital stock, $1.00 par value
Class A common stock, 100.0 shares authorized; 36.7 shares issued at 2021 and 2020	36.7		36.7
Class B common stock, 10.0 shares authorized; 3.4 shares issued at 2021 and 2020	3.4		3.4
Treasury stock, at cost
Class A common stock, 0.7 shares at 2021 and 0.8 shares at 2020	(14.7)		(16.5)
Class B common stock	(0.6)		(0.6)
Paid-in capital	22.3		21.3
Earnings invested in the business	1,212.5		1,162.9
Accumulated other comprehensive income (loss)	(15.8)		(4.2)
Total stockholders’ equity	1,243.8		1,203.0

Total Liabilities and Stockholders’ Equity	$	2,746.9	$	2,561.9

See accompanying unaudited Notes to Consolidated Financial Statements.

KELLY SERVICES, INC. AND SUBSIDIARIES

CONSOLIDATED STATEMENTS OF STOCKHOLDERS’ EQUITY

(UNAUDITED)

(In millions of dollars)


		13 Weeks Ended						26 Weeks Ended							13 Weeks Ended				26 Weeks Ended
		June 28, 2020		June 30, 2019		June 28, 2020		June 30, 2019			July 4, 2021		June 28, 2020		July 4, 2021		June 28, 2020
Capital Stock	Capital Stock									Capital Stock
Class A common stock	Class A common stock									Class A common stock
Balance at beginning of period	Balance at beginning of period	$	36.6	$	36.6	$	36.6	$	36.6	Balance at beginning of period	$	36.7	$	36.6	$	36.7	$	36.6
Conversions from Class B	Conversions from Class B	—		—		—		—		Conversions from Class B	—		—		—		—
Balance at end of period	Balance at end of period	36.6		36.6		36.6		36.6		Balance at end of period	36.7		36.6		36.7		36.6

Class B common stock	Class B common stock									Class B common stock
Balance at beginning of period	Balance at beginning of period	3.5		3.5		3.5		3.5		Balance at beginning of period	3.4		3.5		3.4		3.5
Conversions to Class A	Conversions to Class A	—		—		—		—		Conversions to Class A	—		—		—		—
Balance at end of period	Balance at end of period	3.5		3.5		3.5		3.5		Balance at end of period	3.4		3.5		3.4		3.5

Treasury Stock	Treasury Stock									Treasury Stock
Class A common stock	Class A common stock									Class A common stock
Balance at beginning of period	Balance at beginning of period	(17.4)		(21.3)		(20.3)		(25.4)		Balance at beginning of period	(15.1)		(17.4)		(16.5)		(20.3)
Net issuance of stock awards	Net issuance of stock awards	0.7		0.4		3.6		4.5		Net issuance of stock awards	0.4		0.7		1.8		3.6
Balance at end of period	Balance at end of period	(16.7)		(20.9)		(16.7)		(20.9)		Balance at end of period	(14.7)		(16.7)		(14.7)		(16.7)

Class B common stock	Class B common stock									Class B common stock
Balance at beginning of period	Balance at beginning of period	(0.6)		(0.6)		(0.6)		(0.6)		Balance at beginning of period	(0.6)		(0.6)		(0.6)		(0.6)
Net issuance of stock awards	Net issuance of stock awards	—		—		—		—		Net issuance of stock awards	0		0		0		0
Balance at end of period	Balance at end of period	(0.6)		(0.6)		(0.6)		(0.6)		Balance at end of period	(0.6)		(0.6)		(0.6)		(0.6)

Paid-in Capital	Paid-in Capital									Paid-in Capital
Balance at beginning of period	Balance at beginning of period	19.5		21.0		22.5		24.4		Balance at beginning of period	20.6		19.5		21.3		22.5
Net issuance of stock awards	Net issuance of stock awards	1.0		2.2		(2.0)		(1.2)		Net issuance of stock awards	1.7		1.0		1.0		(2.0)
Balance at end of period	Balance at end of period	20.5		23.2		20.5		23.2		Balance at end of period	22.3		20.5		22.3		20.5

Earnings Invested in the Business	Earnings Invested in the Business									Earnings Invested in the Business
Balance at beginning of period	Balance at beginning of period	1,081.7		1,157.2		1,238.6		1,138.1		Balance at beginning of period	1,188.5		1,081.7		1,162.9		1,238.6

Cumulative-effect adjustment, net of tax, from adoption of ASU 2016-13, Credit Losses	Cumulative-effect adjustment, net of tax, from adoption of ASU 2016-13, Credit Losses	—		—		(0.7)		—		Cumulative-effect adjustment, net of tax, from adoption of ASU 2016-13, Credit Losses	—		—		—		(0.7)
Net earnings (loss)	Net earnings (loss)	41.1		83.8		(112.1)		105.9		Net earnings (loss)	24.0		41.1		49.6		(112.1)
Dividends	Dividends	—		(2.9)		(3.0)		(5.9)		Dividends	0		0		0		(3.0)
Balance at end of period	Balance at end of period	1,122.8		1,238.1		1,122.8		1,238.1		Balance at end of period	1,212.5		1,122.8		1,212.5		1,122.8

Accumulated Other Comprehensive Income (Loss)	Accumulated Other Comprehensive Income (Loss)									Accumulated Other Comprehensive Income (Loss)
Balance at beginning of period	Balance at beginning of period	(23.2)		(18.6)		(15.8)		(17.1)		Balance at beginning of period	(17.8)		(23.2)		(4.2)		(15.8)

Other comprehensive income (loss), net of tax	Other comprehensive income (loss), net of tax	2.7		6.9		(4.7)		5.4		Other comprehensive income (loss), net of tax	2.0		2.7		(11.6)		(4.7)
Balance at end of period	Balance at end of period	(20.5)		(11.7)		(20.5)		(11.7)		Balance at end of period	(15.8)		(20.5)		(15.8)		(20.5)

Stockholders’ Equity at end of period	Stockholders’ Equity at end of period	$	1,145.6	$	1,268.2	$	1,145.6	$	1,268.2	Stockholders’ Equity at end of period	$	1,243.8	$	1,145.6	$	1,243.8	$	1,145.6

See accompanying unaudited Notes to Consolidated Financial Statements.

KELLY SERVICES, INC. AND SUBSIDIARIES

CONSOLIDATED STATEMENTS OF CASH FLOWS

(UNAUDITED)

(In millions of dollars)

26 Weeks Ended
June 28,
2020 June 30,
2019
Cash flows from operating activities:
Net earnings (loss) $ (112.1) $ 105.9
Adjustments to reconcile net earnings (loss) to net cash from operating activities:
Goodwill impairment charge 147.7 —
Deferred income taxes on goodwill impairment charge (23.0) —
Depreciation and amortization 12.0 15.6
Operating lease asset amortization 10.5 11.5
Provision for bad debts 0.1 1.8
Stock-based compensation 2.4 5.2
(Gain) loss on investment in Persol Holdings 48.2 (74.4)
(Gain) loss on sale of assets (32.1) (12.3)
Equity in net (earnings) loss of PersolKelly Pte. Ltd. 2.8 0.1
Other, net 0.8 (0.6)
Changes in operating assets and liabilities, net of acquisitions 120.8 20.7
Net cash from operating activities 178.1 73.5
Cash flows from investing activities:
Capital expenditures (7.7) (8.7)
Acquisition of companies, net of cash received (36.4) (86.4)
Proceeds from sale of assets 55.5 13.8
Proceeds from company-owned life insurance 2.3 3.0
Other investing activities (0.4) (1.3)
Net cash from (used in) investing activities 13.3 (79.6)
Cash flows from financing activities:
Net change in short-term borrowings (1.4) 17.1
Financing lease payments (0.6) —
Dividend payments (3.0) (5.9)
Payments of tax withholding for stock awards (1.1) (2.3)
Other financing activities (0.1) (0.3)
Net cash (used in) from financing activities (6.2) 8.6
Effect of exchange rates on cash, cash equivalents and restricted cash 5.7 (0.1)
Net change in cash, cash equivalents and restricted cash 190.9 2.4
Cash, cash equivalents and restricted cash at beginning of period 31.0 40.1
Cash, cash equivalents and restricted cash at end of period ⁽¹⁾
$ 221.9 $ 42.5


	26 Weeks Ended
	July 4, 2021		June 28, 2020
Cash flows from operating activities:
Net earnings (loss)	$	49.6	$	(112.1)
Adjustments to reconcile net earnings (loss) to net cash from operating activities:
Goodwill impairment charge	0		147.7
Deferred income taxes on goodwill impairment charge	0		(23.0)
Depreciation and amortization	14.1		12.0
Operating lease asset amortization	10.7		10.5
Provision for credit losses and sales allowances	0		0.1
Stock-based compensation	2.8		2.4
(Gain) loss on investment in Persol Holdings	(36.3)		48.2
Gain on sale of assets	0		(32.1)
Equity in net (earnings) loss of PersolKelly Pte. Ltd.	(0.6)		2.8
Other, net	2.2		0.8
Changes in operating assets and liabilities, net of acquisitions	5.1		120.8

Net cash from operating activities	47.6		178.1

Cash flows from investing activities:
Capital expenditures	(4.9)		(7.7)
Proceeds from sale of assets	0		55.5
Acquisition of companies, net of cash received	(219.0)		(36.4)

Proceeds (payments) related to loans with equity affiliate	5.8		0
Proceeds from company-owned life insurance	10.4		2.3
Proceeds from (investment in) equity securities	5.0		0
Other investing activities	1.0		(0.4)

Net cash (used in) from investing activities	(201.7)		13.3

Cash flows from financing activities:
Net change in short-term borrowings	(0.1)		(1.4)
Financing lease payments	(0.3)		(0.6)
Payments of tax withholding for stock awards	(0.6)		(1.1)
Dividend payments	0		(3.0)
Other financing activities	0		(0.1)

Net cash used in financing activities	(1.0)		(6.2)

Effect of exchange rates on cash, cash equivalents and restricted cash	(2.3)		5.7

Net change in cash, cash equivalents and restricted cash	(157.4)		190.9

Cash, cash equivalents and restricted cash at beginning of period	228.1		31.0

Cash, cash equivalents and restricted cash at end of period (1)	$	70.7	$	221.9

KELLY SERVICES, INC. AND SUBSIDIARIES

CONSOLIDATED STATEMENTS OF CASH FLOWS (continued)

(UNAUDITED)

(In millions of dollars)

⁽¹⁾ The following table provides a reconciliation of cash, cash equivalents and restricted cash to the amounts reported in our consolidated balance sheets:


		26 Weeks Ended							26 Weeks Ended
		June 28, 2020		June 30, 2019			July 4, 2021		June 28, 2020
Reconciliation of cash, cash equivalents and restricted cash:	Reconciliation of cash, cash equivalents and restricted cash:					Reconciliation of cash, cash equivalents and restricted cash:
Current assets:	Current assets:					Current assets:
Cash and cash equivalents	Cash and cash equivalents	$	216.2	$	37.2	Cash and cash equivalents	$	64.4	$	216.2
Restricted cash included in prepaid expenses and other current assets	Restricted cash included in prepaid expenses and other current assets	0.5		0.4		Restricted cash included in prepaid expenses and other current assets	0.1		0.5
Noncurrent assets:	Noncurrent assets:					Noncurrent assets:
Restricted cash included in other assets	Restricted cash included in other assets	5.2		4.9		Restricted cash included in other assets	6.2		5.2
Cash, cash equivalents and restricted cash at end of period	Cash, cash equivalents and restricted cash at end of period	$	221.9	$	42.5	Cash, cash equivalents and restricted cash at end of period	$	70.7	$	221.9

See accompanying unaudited Notes to Consolidated Financial Statements.

KELLY SERVICES, INC. AND SUBSIDIARIES

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

(UNAUDITED)

1. Basis of Presentation

The accompanying unaudited consolidated financial statements of Kelly Services, Inc. (the “Company,” “Kelly,” “we” or “us”) have been prepared in accordance with Rule 10-01 of Regulation S-X and do not include all the information and notes required by generally accepted accounting principles (“GAAP”) for complete financial statements. In the opinion of management, all adjustments, including normal recurring adjustments, necessary for a fair statement of the results of the interim periods, have been made. The results of operations for such interim periods are not necessarily indicative of results of operations for a full year. The unaudited consolidated financial statements should be read in conjunction with the Company’s consolidated financial statements and notes thereto for the fiscal year ended ~~December 29, 2019,~~January 3, 2021, included in the Company’s Annual Report on Form 10-K filed with the Securities and Exchange Commission on February ~~13,~~18, 2021 (the 2020 ~~(the 2019~~ consolidated financial statements). The Company’s second fiscal quarter ended on July 4, 2021 (2021) and June 28, 2020 (2020) ~~and June 30, 2019 (2019)~~, each of which contained 13 weeks. The corresponding June year to date periods for ~~2020~~2021 and ~~2019~~2020 each contained 26 weeks.

~~Noncurrent accrued payroll~~As discussed in the Segment Disclosures footnote, the Company changed its reportable segments during the third quarter of 2020. As a result, certain reclassifications have been made to the financial statements for the second quarter of 2020 and ~~related taxes of $38.4 million on the consolidated balance sheet as of second quarter-end~~June year to date 2020 ~~represent deferred U.S. tax payments as allowed by COVID-19 economic relief legislation.~~

to conform to our updated reportable segment presentation.

KELLY SERVICES, INC. AND SUBSIDIARIES

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (continued)

(UNAUDITED)

2. Revenue

Revenue Disaggregated by Service Type

~~Staffing solutions can be branch-delivered (Americas and EMEA regions) or centrally delivered (within Global Talent Solutions~~Kelly has five specialty segments: Professional & Industrial (“P&I”), Science, Engineering & Technology (“SET”), Education, Outsourcing & Consulting Group ("~~GTS")). Our Americas Staffing segment is organized to deliver services in a number of specialty staffing solutions, which are summarized as: commercial, specialized professional/technical ("PT"~~Outsourcing & Consulting," "OCG") and ~~educational staffing. Permanent placement solutions can be branch-delivered (Americas and EMEA regions) or centrally delivered (within GTS). In addition to centrally delivered~~International. Other than OCG, each segment delivers talent through staffing services, ~~our GTS~~permanent placement or outcome-based services. Our OCG segment ~~also includes~~delivers talent solutions ~~(contingent workforce outsourcing "CWO,"~~including managed service provider ("MSP"), payroll process outsourcing ~~"PPO," and~~("PPO"), recruitment process outsourcing ~~"RPO,"~~("RPO") ~~and outcome-based services (business process outsourcing "BPO," KellyConnect, career transition/outplacement services~~, and talent advisory ~~services).~~services. International also delivers RPO talent solutions within its local markets.

The following table presents our segment revenues disaggregated by service type (in ~~millions)~~millions of dollars):

Second Quarter June Year to Date
2020 2019 2020 2019
Branch-Delivered Staffing
Americas Staffing
Staffing Solutions
Commercial $ 233.6 $ 384.1 $ 542.1 $ 776.6
Education 25.2 117.4 168.3 257.0
Professional/Technical 63.8 87.3 139.2 172.8
Permanent Placement 4.1 8.8 10.5 17.7
Total Americas Staffing 326.7 597.6 860.1 1,224.1
International Staffing
Staffing Solutions 181.4 261.7 403.3 513.9
Permanent Placement 3.2 6.4 8.9 13.1
Total International Staffing 184.6 268.1 412.2 527.0
Global Talent Solutions
Talent Fulfillment
Staffing Solutions 216.5 258.2 461.0 513.8
Permanent Placement 0.3 0.5 0.6 0.8
Talent Solutions 80.3 93.3 166.5 183.0
Total Talent Fulfillment 297.1 352.0 628.1 697.6
Outcome-Based Services 169.8 153.9 342.0 309.3
Total Global Talent Solutions 466.9 505.9 970.1 1,006.9
Total Intersegment (2.9) (4.1) (6.0) (7.9)
Total Revenue from Services $ 975.3 $ 1,367.5 $ 2,236.4 $ 2,750.1


	Second Quarter				June Year to Date
	2021		2020		2021		2020
Professional & Industrial
Staffing services	$	359.8	$	300.6	$	712.3	$	689.0
Permanent placement	5.3		1.7		10.2		4.7
Outcome-based services	101.4		104.1		211.6		206.5
Total Professional & Industrial	466.5		406.4		934.1		900.2

Science, Engineering & Technology
Staffing services	212.9		181.6		399.1		380.8
Permanent placement	6.1		2.5		10.9		5.9
Outcome-based services	79.2		63.2		142.9		130.8
Total Science, Engineering & Technology	298.2		247.3		552.9		517.5

Education
Staffing services	104.1		25.1		214.9		167.5
Permanent placement	1.8		0		2.6		0.1
Total Education	105.9		25.1		217.5		167.6

Outsourcing & Consulting
Talent solutions	107.3		83.6		206.6		173.1
Total Outsourcing & Consulting	107.3		83.6		206.6		173.1

International
Staffing services	272.0		209.6		537.6		469.1
Permanent placement	5.4		3.4		10.9		9.1
Talent solutions	3.0		0		4.8		0
Total International	280.4		213.0		553.3		478.2

Total Intersegment	(0.2)		(0.1)		(0.4)		(0.2)

Total Revenue from Services	$	1,258.1	$	975.3	$	2,464.0	$	2,236.4

KELLY SERVICES, INC. AND SUBSIDIARIES

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (continued)

(UNAUDITED)

Revenue Disaggregated by Geography

Our operations are subject to different economic and regulatory environments depending on geographic location. Our ~~GTS~~P&I and Education segments operate in the Americas region, our SET segment operates in the Americas ~~EMEA~~ and ~~APAC~~Europe regions, and OCG operates in the Americas, Europe and Asia-Pacific regions. InThe International segment includes Europe and our Brazil and Mexico operations, which are included in the ~~second quarter of~~Americas region. Our Brazil operations were sold in August 2020 (see Acquisitions and 2019, GTS made up $450.5 million and $488.4 million in total Americas, respectively, $9.5 million and $10.9 million in total EMEA, respectively, and the entire balance in APAC. For June year to date in 2020 and 2019, GTS made up $937.0 million and $972.8 million in total Americas, respectively, $19.5 million and $22.0 million in total EMEA, respectively, and the entire balance in APAC.Disposition footnote).

The below table presents our revenues disaggregated by geography (in ~~millions)~~millions of dollars):


		Second Quarter						June Year to Date							Second Quarter				June Year to Date
		2020		2019		2020		2019			2021		2020		2021		2020
Americas	Americas									Americas
United States	United States	$	700.1	$	991.3	$	1,628.6	$	2,010.2	United States	$	894.6	$	700.1	$	1,753.1	$	1,628.6
Canada	Canada	25.6		33.2		58.4		66.2		Canada	39.5		25.6		73.6		58.4
Mexico	Mexico	22.5		29.7		51.2		57.2		Mexico	33.1		22.5		67.7		51.2
Puerto Rico	Puerto Rico	20.0		19.6		37.7		38.8		Puerto Rico	26.9		20.0		51.1		37.7
Brazil	Brazil	6.1		8.2		15.2		16.7		Brazil	0		6.1		0		15.2
Total Americas		774.3		1,082.0		1,791.1		2,189.1
Total Americas Region										Total Americas Region	994.1		774.3		1,945.5		1,791.1

EMEA
Europe										Europe
France										France	57.5		39.9		111.8		92.4
Switzerland	Switzerland	47.4		49.9		91.6		99.4		Switzerland	54.0		47.4		106.7		91.6
France		39.9		64.6		92.4		128.9
Portugal										Portugal	40.6		23.8		84.3		67.4
Russia	Russia	29.3		28.8		61.4		54.2		Russia	33.7		29.3		66.3		61.4
Portugal		23.8		46.7		67.4		91.5
Italy										Italy	19.4		13.3		37.5		28.0
United Kingdom	United Kingdom	17.8		30.5		40.1		56.7		United Kingdom	17.7		17.8		34.7		40.1
Italy		13.3		20.7		28.0		41.3
Germany	Germany	7.1		9.9		15.1		21.0		Germany	8.5		7.1		15.6		15.1
Ireland	Ireland	4.1		10.9		9.1		21.0		Ireland	6.3		4.1		11.4		9.1

Other	Other	11.5		16.9		26.7		34.9		Other	17.0		11.5		32.6		26.7
Total EMEA		194.2		278.9		431.8		548.9
Total Europe Region										Total Europe Region	254.7		194.2		500.9		431.8

Total APAC		6.8		6.6		13.5		12.1
Total Asia-Pacific Region										Total Asia-Pacific Region	9.3		6.8		17.6		13.5

Total Kelly Services, Inc.	Total Kelly Services, Inc.	$	975.3	$	1,367.5	$	2,236.4	$	2,750.1	Total Kelly Services, Inc.	$	1,258.1	$	975.3	$	2,464.0	$	2,236.4

KELLY SERVICES, INC. AND SUBSIDIARIES

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (continued)

(UNAUDITED)

The below table presents our SET, OCG and International segment revenues disaggregated by geographic region (in millions of dollars):


	Second Quarter				June Year to Date
	2021		2020		2021		2020
Science, Engineering & Technology
Americas	$	296.6	$	246.1	$	549.8	$	514.5
Europe	1.6		1.2		3.1		3.0
Total Science, Engineering & Technology	$	298.2	$	247.3	$	552.9	$	517.5

Outsourcing & Consulting
Americas	$	92.6	$	68.4	$	177.4	$	143.0
Europe	5.5		8.3		11.7		16.5
Asia-Pacific	9.2		6.9		17.5		13.6
Total Outsourcing & Consulting	$	107.3	$	83.6	$	206.6	$	173.1

International
Americas	$	32.8	$	28.4	$	67.1	$	66.0
Europe	247.6		184.6		486.2		412.2
Total International	$	280.4	$	213.0	$	553.3	$	478.2

Deferred Costs

Deferred sales commissions, which are included in other assets in the consolidated balance sheet, were ~~$1.1~~$0.9 million as of second quarter-end ~~2020~~2021 and ~~$1.5~~$1.0 million as of year-end ~~2019.~~2020. Amortization expense for the deferred costs for the second quarter and June year to date 2021 was $0.2 million and $0.4 million, respectively. Amortization expense for the deferred costs for the second quarter and June year to date 2020 was $0.3 million and $0.6 ~~million, respectively. Amortization expense for the deferred costs for the second quarter and June year to date 2019 was $0.4 million and $0.9~~ million, respectively.

Deferred fulfillment costs, which are included in prepaid expenses and other current assets in the consolidated balance sheet, were ~~$3.4~~$2.0 million as of second quarter-end ~~2020~~2021 and ~~$3.6~~$4.1 million as of year-end ~~2019.~~2020. Amortization expense for the deferred costs for the second quarter and June year to date 2021 was $5.2 million and $12.1 million, respectively. Amortization expense for the deferred costs for the second quarter and June year to date 2020 was $4.8 million and $9.6 million, respectively. ~~Amortization expense for the deferred costs for the second quarter and June year to date 2019 was $3.1 million and $6.5 million, respectively.~~

~~KELLY SERVICES, INC. AND SUBSIDIARIES~~

~~NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (continued)~~

~~(UNAUDITED)~~

3. Credit Losses

On December 30, 2019, we adopted Accounting Standards Codification ("ASC") Topic 326 using the modified retrospective method for all financial assets measured at amortized cost and off-balance-sheet credit exposures, as applicable. Results for reporting periods beginning after December 30, 2019 are presented under ASC 326 while prior period amounts continue to be reported in accordance with previously applicable GAAP. As a result of adopting this guidance, we have updated our accounting policies as follows.

~~Allowance for Uncollectible Accounts Receivable~~ The Company records an allowance for uncollectible accounts receivable, billed and unbilled, based on historical loss experience, customer payment patterns, current economic trends, and reasonable and supportable forecasts, as applicable. The reserve for sales allowances is also included in the allowance for uncollectible accounts receivable. The Company estimates the current expected credit losses by applying internally developed loss rates to all outstanding receivable balances by aging category. Accounts receivable are written-off against the allowance when they are deemed uncollectible. The Company reviews the adequacy of the allowance for uncollectible accounts receivable on a quarterly basis and, if necessary, increases or decreases the balance by recording a charge or credit to selling, general and administrative ("SG&A") expenses for the portion of the adjustment relating to uncollectible accounts receivable, and a charge or credit to revenue from services for the portion of the adjustment relating to sales allowances.

~~Allowance for Credit Losses - Other Financial Assets~~ The Company measures expected credit losses on qualified financial assets that do not result from revenue transactions using a probability of default method by type of financing receivable. The estimate of expected credit losses considers credit ratings, financial data, historical write-off experience, current conditions, and reasonable and supportable forecasts, as applicable, to estimate the risk of loss.

We are exposed to credit losses primarily through our sales of workforce solution services to customers. We establish an allowance for estimated credit losses in the current period resulting from the failure of our customers to make required payments on their trade accounts receivable in future periods. We pool such assets by geography and other similar risk characteristics, such as accounts in collection, and apply an aging method to estimate future credit losses utilizing inputs such as historical write-off experience, customer payment patterns, current collection data, and reasonable and supportable forecasts, as applicable. Credit risk with respect to accounts receivable is limited due to short payment terms. The Company also performs ongoing credit evaluations using applicable credit ratings of its customers to help analyze credit risk. ~~We monitor ongoing credit exposure through frequent review of past due accounts (based on the payment terms of the contract) and follow-up with customers, as appropriate.We may employ collection agencies and legal counsel to pursue recovery of defaulted receivables.~~

~~We are also exposed to credit losses from our loan to PersolKelly Pte. Ltd. and other receivables measured at amortized cost.~~ ~~The allowances were not material for the second-quarter end 2020.See Investment in PersolKelly Pte. Ltd. footnote for more information on the loan to PersolKelly Pte. Ltd.~~

~~The rollforward of our allowance for credit losses is as follows (in millions):~~


	~~June Year to Date~~
	~~2020~~
~~Allowance for bad debt:~~
~~Beginning balance~~	$	~~9.7~~
~~Impact of adopting ASC 326~~	~~0.3~~
~~Current period provision~~	~~0.4~~
~~Currency exchange effects~~	~~(0.4)~~
~~Write-offs~~	~~(0.7)~~
~~Ending balance~~	$	~~9.3~~

~~Write-offs are presented net of recoveries, which were not material for second quarter-end 2020.~~

~~Allowances for credit losses~~ ~~are recorded in trade accounts receivable, less allowances and other assets in the consolidated balance sheet.~~

KELLY SERVICES, INC. AND SUBSIDIARIES

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (continued)

(UNAUDITED)

The rollforward of our allowance for credit losses related to trade accounts receivable, which is recorded in trade accounts receivable, less allowance in the consolidated balance sheet, is as follows (in millions of dollars):


	June Year to Date
	2021		2020
Allowance for credit losses:
Beginning balance	$	9.8	$	9.7
Impact of adopting ASC 326	0		0.3
Current period provision	(0.2)		0.4
Currency exchange effects	0.1		(0.4)
Write-offs	(0.8)		(0.7)
Ending balance	$	8.9	$	9.3

Write-offs are presented net of recoveries, which were not material for June year to date 2021 and 2020.

We are engaged in litigation with a customer over a disputed accounts receivable balance of approximately $10 million for certain services rendered more than five years ago, which is recorded as a long-term receivable in other assets in the consolidated balance sheet. In September 2020, a ruling was issued in favor of the customer, which we have appealed. Upon receiving the ruling, we increased our allowance for credit losses by $9.2 million to reflect the likelihood of collection, which is recorded in other assets in the consolidated balance sheet.

The rollforward of our allowance for credit losses related to the long-term customer receivable, which is recorded in other assets in the consolidated balance sheet, is as follows (in millions of dollars):


	June Year to Date
	2021		2020
Allowance for credit losses:
Beginning balance	$	10.9	$	1.0
Impact of adopting ASC 326	0		0.7
Current period provision	0		0
Currency exchange effects	0		0
Ending Balance	$	10.9	$	1.7

We are also exposed to credit losses for other receivables measured at amortized cost, including the working capital adjustment receivable for Softworld (see Acquisitions and Disposition footnote). No other allowances related to the working capital adjustment receivable or other receivables were material for second quarter-end 2021.

4. Acquisitions and Disposition

Acquisitions

In the second quarter of 2021, the Company acquired Softworld, Inc. ("Softworld"), as detailed below. In the first quarter of 2020, Kelly Services USA, LLC ("KSU"), a wholly owned subsidiary of the Company, acquired Insight Workforce Solutions LLC and its affiliate, Insight EDU LLC (collectively, "Insight"), as detailed below. In the ~~first~~fourth quarter of ~~2019, the Company~~2020, KSU acquired ~~NextGen Global Resources LLC (“NextGen”) and Global Technology~~Greenwood/Asher & Associates, LLC ~~(“GTA”~~("Greenwood/Asher"), as detailed below. We

Softworld

On April 5, 2021, the Company acquired 100% of the shares of Softworld for a purchase price of $215.0 million. Softworld is a leading technology staffing and workforce solutions firm that serves clients across several end-markets, including financial services, life sciences, aerospace, defense, insurance, retail and IT consulting. This acquisition will expand our capabilities, scale and solution set in our technology specialty. Under terms of the purchase agreement, the purchase price was adjusted for

KELLY SERVICES, INC. AND SUBSIDIARIES

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (continued)

(UNAUDITED)

cash held by Softworld at the closing date and estimated working capital adjustments resulting in the Company paying cash of $220.4 million. Total consideration includes $2.6 million of additional consideration that is payable to the seller in 2022. The Company recorded a post-close receivable for a working capital adjustment of $6.0 million, which is included in prepaid expenses and other current assets in the consolidated balance sheet. There are no expected credit losses associated with the receivable as of second quarter-end 2021. The total consideration is as follows (in millions of dollars):


Cash consideration paid	$	220.4
Additional consideration payable	2.6
Net working capital adjustment	(6.0)
Total consideration	$	217.0

Due to the limited amount of time that has passed since acquiring Softworld, the purchase price allocation for this acquisition is preliminary and could change.

The following table summarizes the estimated fair values of the assets acquired and liabilities assumed as of the date of the acquisition (in millions of dollars):


Cash	$	1.4
Trade accounts receivable	21.6
Prepaid expenses and other current assets	3.3
Net property and equipment	1.2
Operating lease right-of-use assets	7.6
Non-current deferred tax	5.9
Goodwill	111.3
Intangibles	79.4
Other assets, noncurrent	1.2
Accounts payable and accrued liabilities, current	(2.5)
Operating lease liabilities, current	(1.3)
Accrued payroll and related taxes, current	(4.6)
Income and other taxes, current	(1.2)
Operating lease liabilities, noncurrent	(6.3)
Total consideration, including working capital adjustments	$	217.0

The fair value of the acquired receivables represents the contractual value. Included in the assets purchased in the Softworld acquisition was $79.4 million of intangible assets, made up of $54.9 million in customer relationships, $23.1 million associated with Softworld's trade names and trademarks, and $1.4 million for non-compete agreements. The customer relationships and trade names and trademarks will be amortized over 10 years with no residual value and the non-compete agreements will be amortized over five years with no residual value. Goodwill generated from the acquisition was primarily attributable to expanding market potential and the expected revenue synergies and was assigned to the SET operating segment (see Goodwill footnote). All of the goodwill is expected to be deductible for tax purposes.

Softworld's results of operations are included in the SET segment in 2021. Our consolidated revenues and net earnings for the second quarter and June year to date 2021 included $30.4 million and $1.7 million, respectively, from Softworld. The date of the acquisition was the first day of our second quarter, therefore, our first quarter results do not include any revenue or earnings from Softworld.

KELLY SERVICES, INC. AND SUBSIDIARIES

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (continued)

(UNAUDITED)

Pro Forma Information

The following unaudited pro forma information presents a summary of the operating results as if the Softworld acquisition had been completed as of December 30, 2019 (in millions of dollars):


	Second Quarter				June Year to Date
	2021		2020		2021		2020
Pro forma revenues	$	1,258.1	$	1,001.3	$	2,495.2	$	2,290.6
Pro forma net earnings (loss)	$	24.0	$	42.0	$	51.2	$	(112.8)

Due to the date of the acquisition, the second quarter 2021 pro forma results reflect actual results for the period. The pro forma results for June year to date 2021 and 2020 reflect amortization of the intangible assets of $2.0 million per quarter, a non-recurring adjustment to reclassify $1.3 million of transaction expenses from June year to date 2021 to June year to date 2020 and applicable taxes. The unaudited pro forma information presented has been prepared for comparative purposes only and is not necessarily indicative of the results of operations as they would have ~~accounted~~been had the acquisitions occurred on the assumed date, nor is it necessarily an indication of future operating results.

Greenwood/Asher

On November 18, 2020, KSU acquired 100% of the membership interests of Greenwood/Asher, a premier specialty education executive search firm in the U.S., for ~~these acquisitions under ASC 805, Business Combinations.~~a purchase price of $3.5 million. Under terms of the purchase agreement, the purchase price was adjusted for cash held by Greenwood/Asher at the closing date and estimated working capital adjustments resulting in the Company paying cash of $5.2 million. The purchase price of the acquisition also included contingent consideration with an estimated fair value of $2.1 million related to an earnout payment in the event certain conditions are met per the terms of the agreement. The initial fair value of the earnout was established using a Black Scholes model and the liability is recorded in accounts payable and accrued liabilities and other noncurrent liabilities in the consolidated balance sheet (see Fair Value Measurements footnote). Subsequently, the earnout was revalued, resulting in a decrease to the liability of $0.4 million in the first quarter of 2021. The earnout is expected to be paid in 2022 and 2023 after each earnout year pursuant to the terms of the purchase agreement. The purchase price allocation for this acquisition is preliminary and could change.

Goodwill generated from the acquisition was primarily attributable to the expected synergies from combining operations and expanding market potential, and was assigned to the Education reporting unit (see Goodwill footnote). The amount of goodwill expected to be deductible for tax purposes is approximately $0.9 million.

Insight

On January 14, 2020, ~~Kelly Services USA, LLC~~KSU acquired 100% of the membership interests of Insight, an educational staffing company in the ~~U.S,~~U.S., for a purchase price of $34.5 million. Under terms of the purchase agreement, the purchase price was adjusted for cash held by Insight at the closing date and estimated working capital adjustments resulting in the Company paying cash of $38.1 million. The purchase price of the acquisition also ~~includes~~included contingent consideration with an estimated fair value of $1.6 million related to an earnout payment in the event certain conditions are met per the terms of the agreement. The initial fair value of the earnout was established using a Monte Carlo simulation and the liability is recorded in ~~other long-term~~accounts payable and accrued liabilities in the consolidated balance ~~sheet.~~sheet (see Fair Value Measurements footnote). Subsequently, the earnout was revalued, resulting in a net increase to the liability of $0.1 million in 2020 and a further increase of $0.1 million in the second quarter of 2021, and is expected to be paid in the third quarter of 2021. In the second quarter of 2020, the Company paid a working capital adjustment of $0.1 million. ~~The~~As of year-end 2020, the purchase price allocation for this acquisition is ~~preliminary and could change.~~final.

This acquisition will increase our market share in the education staffing market in the U.S. Insight's results of operations are included in the Americas Staffing segment. Pro forma results of operations for this acquisition have not been presented as it is not material to the consolidated statements of earnings.

~~The following table summarizes the estimated fair values of the assets acquired and liabilities assumed as of the date of the acquisition (in millions of dollars):~~


~~Cash~~	$	~~1.8~~
~~Trade accounts receivable~~	~~9.6~~
~~Other current assets~~	~~0.2~~
~~Property and equipment~~	~~0.2~~
~~Goodwill~~	~~19.9~~
~~Intangibles~~	~~10.6~~
~~Other noncurrent assets~~	~~0.2~~
~~Current liabilities~~	~~(2.6)~~
~~Noncurrent liabilities~~	~~(0.1)~~
~~Assets acquired net of liabilities assumed~~	$	~~39.8~~

The fair value of the acquired receivables represents the contractual value. Included in the assets purchased in the Insight acquisition was approximately $10.6 million of intangible assets, made up entirely of customer relationships. The fair value of the customer relationships was determined using the multi-period excess earnings method. The customer relationships will be amortized over 10 years with no residual value. Goodwill generated from the acquisition iswas primarily attributable to the expected synergies from combining operations and expanding market potential, and ~~is assigned to the Americas Staffing reporting unit (see Goodwill footnote). The amount of goodwill expected to be deductible for tax purposes is approximately $18.6 million.~~

~~NextGen Global Resources~~

On January 2, 2019, the Company acquired 100% of the membership interests of NextGen, a leading provider of telecommunications staffing solutions, for a purchase price of $51.0 million. Under terms of the purchase agreement, the purchase price was adjusted for cash held by NextGen at the closing date and estimated working capital adjustments resulting in the Company paying cash of $54.3 million. Due to the date of the acquisition, the second quarter and June year to date 2019 actual results represent the second quarter and June year to date 2019 pro forma results.

~~KELLY SERVICES, INC. AND SUBSIDIARIES~~

~~NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (continued)~~

~~(UNAUDITED)~~

Goodwill generated from this acquisition is primarily attributable to the market potential as a staffing solutions provider to the expanding telecommunications industry, and is assigned to the Americas Staffing reporting unit (see Goodwill footnote).

~~Global Technology Associates~~

On January 2, 2019, in a separate transaction, the Company acquired 100% of the membership interests of GTA, a leading provider of engineering, technology and business consulting solutions in the telecommunications industry, for a purchase price of $34.0 million. Under terms of the purchase agreement, the purchase price was adjusted for cash held by GTA at the closing date and estimated working capital adjustments resulting in the Company paying cash of $35.7 million. Due to the date of the acquisition, the second quarter and June year to date 2019 actual results represent the second quarter and June year to date 2019 pro forma results.

Goodwill generated from this acquisition is primarily attributable to the market potential as a solutions provider to the expanding telecommunications industry, and is assigned to the GTS reporting unit (see Goodwill footnote).

~~As noted above, goodwill related to these acquisitions~~ was assigned to the former Americas Staffing ~~and GTS~~ reporting ~~units and~~unit. The goodwill related to this acquisition was included in the goodwill impairment charge taken in the first quarter of 2020. The goodwill impairment charge resulted from an interim goodwill impairment test triggered by declines in our common stock price as a result of negative market reaction to the COVID-19 crisis (see Goodwill footnote). The amount of goodwill expected to be deductible for tax purposes is approximately $18.6 million.

KELLY SERVICES, INC. AND SUBSIDIARIES

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (continued)

(UNAUDITED)

Disposition

On August 18, 2020, the Company sold its Brazil operations for a purchase price of $1.4 million. The Company received cash proceeds of $1.2 million, net of cash disposed. As a part of the transaction, the Company has agreed to indemnify the buyer for losses and costs incurred in connection with certain events or occurrences initiated within a six-year period after closing. The aggregate losses for which the Company will provide indemnification shall not exceed $8.8 million. Accordingly, the Company recorded an indemnification liability of $2.5 million in other long-term liabilities in the consolidated balance sheet, which represented the fair value of the liability at the time of disposition (see Fair Value Measurements footnote) and completely offset the gain on the sale.

5. Investment in Persol Holdings

The Company has a yen-denominated investment through the Company's subsidiary, Kelly Services Japan, Inc., in the common stock of Persol Holdings Co., Ltd. ("Persol Holdings"), the 100% owner of Persol Asia Pacific Pte. Ltd., the Company’s joint venture partner in PersolKelly Pte. Ltd. (the "JV"). As our investment is a noncontrolling interest in Persol Holdings, this investment is recorded at fair value based on the quoted market price of Persol Holdings stock on the Tokyo Stock Exchange as of the period end (see Fair Value Measurements footnote). A gain on the investment of $6.3 million and $36.3 million in the second quarter and June year to date 2021, respectively, a gain on the investment of $29.6 million and a loss on the investment of $48.2 million in the second quarter and June year to date 2020, respectively, ~~and a gain on the investment of $61.2 million and $74.4 million in the second quarter and June year to date 2019, respectively,~~ was recorded in gain (loss) on investment in Persol Holdings in the consolidated statements of earnings.

6. Investment in PersolKelly Pte. Ltd.

The Company has a 49% ownership interest in the JV (see Investment in Persol Holdings footnote above), a staffing ~~solutions~~services business operating in ~~eight~~10 geographies in the Asia-Pacific region. The operating results of the Company’s interest in the JV are accounted for on a one-quarter lag under the equity method and are reported in equity in net earnings (loss) of affiliate in the consolidated statements of earnings, which amounted to a gain of $1.7 million and $0.6 million in the second quarter and June year to date 2021, respectively, and a loss of $1.3 million and $2.8 million in the second quarter and June year to date of 2020, ~~respectively, and a gain of $0.3 million and a loss of $0.1 million in the second quarter and June year to date of 2019.~~respectively. This investment is evaluated for indicators of impairment on a ~~periodic~~quarterly basis or whenever events or circumstances indicate the carrying amount may be other-than-temporarily impaired. If we conclude that there is an other-than-temporary impairment of this equity investment, we will adjust the carrying amount of the investment to the current fair value.

The investment in equity affiliate on the Company’s consolidated balance sheet totaled ~~$113.6~~$120.0 million as of second quarter-end ~~2020~~2021 and ~~$117.2~~$118.5 million as of year-end ~~2019.~~2020. The net amount due to the JV, a related party, was not material as of the second quarter-end 2021 and the net amount due from the JV ~~a related party,~~ was ~~$10.5 million as of the second quarter-end 2020 and $10.9~~$5.6 million as of year-end ~~2019.~~2020. The Company made loans in prior years, proportionate to its 49% ownership, to the JV ~~for $7.0 million in 2018 and an additional $4.4 million in 2019~~ to fund working capital requirements as a result of ~~their~~its sustained revenue growth. ~~The loans, which are~~In April 2021, the Company received $5.8 million from the JV for the outstanding asbalance of the loan. As of second quarter-end ~~2020, are included in other assets in~~2021, there is no outstanding loan balance or accrued interest receivable relating to the ~~consolidated balance sheet and included in the net amounts due from the JV. The carrying value of the loans approximates the fair value based on market interest rates.~~loan. Accrued interest receivable, ~~totaled $0.1 million at second-quarter end 2020 and $0.2 million at year-end 2019 and~~which is included in prepaid expenses and other current assets in the consolidated balance ~~sheet.~~sheet, was not material at year-end 2020. The ~~amount included in trade accounts payable for staffing services provided by the~~ JV asis a supplier to certain MSP programs in the ~~Company’s CWO programs was $0.1 million as of second quarter-end 2020~~region and ~~$0.2 million as of year-end 2019.~~

~~Expected credit losses are estimated over~~ the ~~contractual term of the loans. The required allowance is based on current and projected financial information from the JV, market-specific information and other relevant data available~~amounts for services provided to the Company, ~~as applicable. The allowance was~~which are included in accounts payable and accrued liabilities in the consolidated balance sheet, are not ~~material for the second quarter-end 2020.~~

~~KELLY SERVICES, INC. AND SUBSIDIARIES~~

~~NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (continued)~~

~~(UNAUDITED)~~

The Company has accrued interest receivable from our loan to the JV. If applicable, we write off the uncollectible accrued interest receivable balance related to our loan to the JV within the same quarter the interest is determined to be uncollectible, which is considered timely. As such, an allowance for credit losses is not deemed necessary. Any write offs, if necessary, are recorded by reversing interest income.material.

On April 1, 2020, 100% of the shares of Kelly Services Australia Pty Ltd and Kelly Services (New Zealand) Limited, both subsidiaries of the JV, were sold to an affiliate of Persol Holdings. The JV received proceeds of $17.5 million upon the sale and the Company received a direct royalty payment of $0.7 million.

7. Fair Value Measurements

Trade accounts receivable, short-term borrowings, accounts payable, accrued liabilities and accrued payroll and related taxes approximate their fair values due to the short-term maturities of these assets and liabilities.

Assets and Liabilities Measured at Fair Value on a Recurring Basis

The following tables present assets and liabilities measured at fair value on a recurring basis as of second quarter-end ~~2020~~2021 and year-end ~~2019~~2020 in the consolidated balance sheet by fair value hierarchy level, as described below.

KELLY SERVICES, INC. AND SUBSIDIARIES

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (continued)

(UNAUDITED)

Level 1 measurements consist of unadjusted quoted prices in active markets for identical assets or liabilities. Level 2 measurements include quoted prices in markets that are not active or model inputs that are observable either directly or indirectly for substantially the full term of the asset or liability. Level 3 measurements include significant unobservable inputs.


		As of Second Quarter-End 2020															As of Second Quarter-End 2021
Description	Description	Total		Level 1		Level 2		Level 3		Description	Total		Level 1		Level 2		Level 3
		(In millions of dollars)															(In millions of dollars)
Money market funds	Money market funds	$	121.5	$	121.5	$	—	$	—	Money market funds	$	6.1	$	6.1	$	0	$	0
Investment in Persol Holdings	Investment in Persol Holdings	127.2		127.2		—		—		Investment in Persol Holdings	187.7		187.7		0		0

Total assets at fair value	Total assets at fair value	$	248.7	$	248.7	$	—	$	—	Total assets at fair value	$	193.8	$	193.8	$	0	$	0

Brazil indemnification										Brazil indemnification	$	(2.7)	$	0	$	0	$	(2.7)
Greenwood/Asher earnout										Greenwood/Asher earnout	(1.7)		0		0		(1.7)
Insight earnout										Insight earnout	(1.8)		0		0		(1.8)

Total liabilities at fair value										Total liabilities at fair value	$	(6.2)	$	0	$	0	$	(6.2)


		As of Year-End 2019															As of Year-End 2020
Description	Description	Total		Level 1		Level 2		Level 3		Description	Total		Level 1		Level 2		Level 3
		(In millions of dollars)															(In millions of dollars)
Money market funds	Money market funds	$	4.9	$	4.9	$	—	$	—	Money market funds	$	120.3	$	120.3	$	0	$	0
Investment in Persol Holdings	Investment in Persol Holdings	173.2		173.2		—		—		Investment in Persol Holdings	164.2		164.2		0		0

Total assets at fair value	Total assets at fair value	$	178.1	$	178.1	$	—	$	—	Total assets at fair value	$	284.5	$	284.5	$	0	$	0

Brazil indemnification										Brazil indemnification	$	(2.6)	$	0	$	0	$	(2.6)
Greenwood/Asher earnout										Greenwood/Asher earnout	(2.1)		0		0		(2.1)
Insight earnout										Insight earnout	(1.7)		0		0		(1.7)

Total liabilities at fair value										Total liabilities at fair value	$	(6.4)	$	0	$	0	$	(6.4)

Money market funds ~~as of second quarter-end 2020 and year-end 2019~~ represent investments in money market ~~accounts,~~funds that hold government securities, of which $6.1 million as of second quarter-end 2021 and $5.1 million ~~and $4.9 million, respectively,~~as of year-end 2020, are restricted as to use and are included in other assets in the consolidated balance sheet. The money market funds that are restricted as to use account for the majority of our restricted cash balance and represents cash balances that are required to be maintained to fund disability claims in California. The remaining money market funds as of year-end 2020 are included in cash and equivalents in the consolidated balance sheet. The valuations of money market funds are based on quoted market prices of those accounts as of the respective period end. ~~The increase in money market funds from year-end 2019 was the result of higher cash and cash equivalent balances as of the end of the second quarter from an increase in cash flows from operations.~~

The valuation of the investment in Persol Holdings is based on the quoted market price of Persol Holdings stock on the Tokyo Stock Exchange as of the period end, and the related changes in fair value are recorded in the consolidated statements of earnings (see Investment in Persol Holdings footnote). The cost of this yen-denominated investment, which fluctuates based on foreign exchange rates, was ~~$19.3~~$18.7 million as of the second quarter-end ~~2020~~2021 and ~~$18.9~~$20.1 million at year-end ~~2019.~~2020.

As of second quarter-end 2021 and year-end 2020, the Company had an indemnification liability of $2.7 million and $2.6 million, respectively, in other long-term liabilities on the consolidated balance sheet related to the sale of the Brazil operations (see Acquisitions and Disposition footnote). The valuation of the indemnification liability was established using a discounted cash flow methodology based on probability weighted-average cash flows discounted by weighted-average cost of capital. The valuation, which represents the fair value, is considered a Level 3 liability, and is being measured on a recurring basis. During year to date 2021, the Company recognized an increase of $0.1 million to the indemnification liability related to exchange rate fluctuations in other income (expense), net in the consolidated statements of earnings.

KELLY SERVICES, INC. AND SUBSIDIARIES

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (continued)

(UNAUDITED)

The Company recorded an earnout liability relating to the 2020 acquisition of Insight, totaling $1.8 million at second quarter-end 2021 and $1.7 million at year-end 2020 in accounts payable and accrued liabilities in the consolidated balance sheet (see Acquisitions and Disposition footnote). The valuation of the earnout liability was initially established using a Monte Carlo simulation and represents the fair value and is considered a Level 3 liability.

The Company recorded an earnout liability relating to the 2020 acquisition of Greenwood/Asher, totaling $1.7 million at second quarter-end 2021 in accounts payable and accrued liabilities and other long-term liabilities in the consolidated balance sheet and $2.1 million as of year-end 2020 in other long-term liabilities in the consolidated balance sheet (see Acquisitions and Disposition footnote). The initial valuation of the earnout liability was established using a Black Scholes model and represents the fair value and is considered a Level 3 liability. During year to date 2021, the Company recorded a reduction of $0.4 million to the earnout liability in selling, general & administrative ("SG&A") expenses in the consolidated statements of earnings.

Equity Investment Without Readily Determinable Fair Value

~~The~~Prior to April 2021, the Company ~~has~~had a minority investment in Business Talent Group, LLC, which iswas included in other assets in the consolidated balance sheet. This investment iswas measured using the measurement alternative for equity investments without a readily determinable fair value. The measurement alternative represents cost, less impairment, plus or minus observable price changes. ~~The carrying amount~~In the second quarter of 2021, BTG entered into a merger agreement which resulted in all of the Company's shares of BTG being automatically canceled upon approval of the merger and resulted in the receipt of $5.0 million ~~as of the second quarter-end 2020 and year-end 2019 represents the purchase price. There have been no observable price changes~~in cash, which is equal to the carrying ~~amount or impairments.~~value and purchase price of the BTG investment.

~~The~~Prior to March 2021, the Company ~~also has~~had a minority investment in Kenzie Academy Inc., which iswas included in other assets in the consolidated balance sheet. ~~This~~The investment iswas also measured using the measurement alternative for equity investments without a readily determinable fair value as described above. ~~The investment totaled $1.4 million as~~On March 8, 2021, Kenzie entered into a transaction to sell its assets. As of the ~~second quarter-end~~date of the sale and year-end 2020, ~~and $1.3~~the investment had a carrying value of $1.4 million, ~~at year-end 2019,~~ representing total cost plus observable price changes to date. The asset was written down as a result of the sale and the loss of $1.4 million was recorded in other income (expense), net in the year to date consolidated statements of earnings.

Assets Measured at Fair Value on a Nonrecurring Basis

Due to the negative market reaction to the COVID-19 crisis, including declines in our common stock price, management determined that a triggering event occurred during the first quarter of 2020. We therefore performed an interim step one quantitative impairment test for both of our previous reporting units with ~~goodwill, Americas Staffing and GTS.~~goodwill. As a result of this quantitative assessment, we determined that the estimated fair value of the reporting units no longer exceeded the carrying value, and recorded a goodwill impairment charge of $147.7 million in the first quarter of 2020 (see Goodwill footnote).

KELLY SERVICES, INC. AND SUBSIDIARIES

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (continued)

(UNAUDITED)

8. Restructuring

There were no restructuring charges incurred for June year-to-date 2021. In the first quarter of 2020, the Company took restructuring actions to align costs with expected revenues, position the organization to adopt a new operating model ~~later~~ in the third quarter of 2020 and to align the U.S. branch network facilities footprint with a more technology-enabled service delivery methodology.

Restructuring costs incurred in June year-to-date 2020 totaled $8.5 million and ~~are~~were recorded entirely in SG&A expenses in the consolidated statements of earnings, as detailed below (in millions of dollars).:


	Lease Termination Costs		Severance Costs		Total

Professional & Industrial	$	3.5	$	0.9	$	4.4
Science, Engineering & Technology	0.5		0		0.5
Education	0.1		0.7		0.8

International	0.7		0.4		1.1
Corporate	0		1.7		1.7
Total	$	4.8	$	3.7	$	8.5

Lease Termination Costs Severance Costs Total
Americas Staffing $ 4.1 $ 1.4 $ 5.5
Global Talent Solutions — 0.8 0.8
International Staffing 0.7 0.4 1.1
Corporate — 1.1 1.1
Total $ 4.8 $ 3.7 $ 8.5

~~KELLY SERVICES, INC. AND SUBSIDIARIES~~

~~NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (continued)~~

~~(UNAUDITED)~~

A summary of the global restructuring balance sheet accrual, included in accrued payroll and related taxes and accounts payable and accrued liabilities in the consolidated balance sheet, is detailed below (in millions of dollars).:


Balance as of year-end ~~2019~~2020	$	~~0.3~~3.5
~~Additions charged to Americas Staffing~~	~~5.6~~
~~Additions charged to Global Talent Solutions~~	~~0.9~~
~~Additions charged to International Staffing~~	~~1.1~~
~~Additions charged to Corporate~~	~~1.1~~
~~Reductions for lease termination costs related to fixed assets~~	~~(0.6)~~


Reductions for cash payments related to all restructuring activities	~~(4.5)~~(2.0)
Balance as of first quarter-end ~~2020~~2021	~~3.9~~1.5
Reductions for cash payments related to all restructuring activities	~~(2.1)~~(0.9)
~~Accrual adjustments~~	~~(0.2)~~
Balance as of second quarter-end ~~2020~~2021	$	~~1.6~~0.6

The remaining balance of ~~$1.6~~$0.6 million as of second quarter-end ~~2020~~2021 primarily represents severance costs, and the majority is expected to be paid by the end of ~~2020.~~2021. No material adjustments are expected to be recorded.

9. Goodwill

The changes in the carrying amount of goodwill as of June year to date 2020 are included in the table below. See Acquisitions footnote for a description of the addition to goodwill in the first quarter of 2020.

The Company performs its annual goodwill impairment testing in the fourth quarter each year and regularly assesses whenever events or circumstances make it more likely than not that an impairment may have occurred. During the first quarter of 2020, negative market reaction to the COVID-19 crisis, including declines in our common stock price, caused our market capitalization to decline significantly compared to the fourth quarter of 2019, causing a triggering event. Therefore, we performed an interim step one quantitative test for our previous reporting units with goodwill, Americas Staffing and GTS, and determined that the estimated fair values of both reporting units no longer exceeded their carrying values. Based on the result of our interim goodwill impairment test as of the first quarter of 2020, we recorded a goodwill impairment charge of $147.7 million to write off goodwill for both reporting units. A portion of the goodwill balance was deductible for tax purposes. ~~See impairment adjustments in the table below.~~

In performing the step one quantitative test and consistent with our prior practice, we determined the fair value of each reporting unit using the income approach, which is validated through reconciliation to observable market capitalization data. Under the income approach, estimated fair value is determined based on estimated future cash flows discounted by an estimated market participant weighted-average cost of capital, which reflects the overall level of inherent risk of the reporting unit being measured. Estimated future cash flows are based on our internal projection model and reflects management’s outlook for the reporting units. Assumptions and estimates about future cash flows and discount rates are complex and often subjective.

Our analysis used significant assumptions by segment, including: expected future revenue and expense growth rates, profit margins, cost of capital, discount rate and forecasted capital expenditures and working capital.

As of Year-End 2019 Additions to Goodwill Impairment Adjustments As of Second Quarter-End 2020
(In millions of dollars)
Americas Staffing $ 58.5 $ 19.9 $ (78.4) $ —
Global Talent Solutions 69.3 — (69.3) —
Total $ 127.8 $ 19.9 $ (147.7) $ —

1921

KELLY SERVICES, INC. AND SUBSIDIARIES

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (continued)

(UNAUDITED)

The changes in the carrying amount of goodwill as of June year to date 2021 are included in the table below. The goodwill resulting from the acquisition of Softworld during the second quarter of 2021 (see Acquisitions and Disposition footnote) was allocated to the SET reportable segment.


	As of Year-End 2020		Additions to Goodwill		Impairment Adjustments		As of Second Quarter-End 2021
	(In millions of dollars)
Science, Engineering & Technology	$	0	$	111.3	$	0	$	111.3
Education	3.5		0		0		3.5
Total	$	3.5	$	111.3	$	0	$	114.8

10. Accumulated Other Comprehensive Income (Loss)

The changes in accumulated other comprehensive income (loss) by component, net of tax, for the second quarter and June year to date ~~2020~~2021 and ~~2019~~2020 are included in the table below. Amounts in parentheses indicate debits.


		Second Quarter						June Year to Date							Second Quarter				June Year to Date
		2020		2019		2020		2019			2021		2020		2021		2020
		(In millions of dollars)															(In millions of dollars)
Foreign currency translation adjustments:	Foreign currency translation adjustments:									Foreign currency translation adjustments:
Beginning balance	Beginning balance	$	(20.6)	$	(17.2)	$	(13.2)	$	(15.7)	Beginning balance	$	(14.4)	$	(20.6)	$	(0.8)	$	(13.2)
Other comprehensive income (loss) before reclassifications	Other comprehensive income (loss) before reclassifications	2.7		6.9		(4.7)		5.4		Other comprehensive income (loss) before reclassifications	2.0		2.7		(11.6)		(4.7)
Amounts reclassified from accumulated other comprehensive income (loss)	Amounts reclassified from accumulated other comprehensive income (loss)	—		—		—		—		Amounts reclassified from accumulated other comprehensive income (loss)	0		0		0		0
Net current-period other comprehensive income (loss)	Net current-period other comprehensive income (loss)	2.7		6.9		(4.7)		5.4		Net current-period other comprehensive income (loss)	2.0		2.7		(11.6)		(4.7)
Ending balance	Ending balance	(17.9)		(10.3)		(17.9)		(10.3)		Ending balance	(12.4)		(17.9)		(12.4)		(17.9)

Pension liability adjustments:	Pension liability adjustments:									Pension liability adjustments:
Beginning balance	Beginning balance	(2.6)		(1.4)		(2.6)		(1.4)		Beginning balance	(3.4)		(2.6)		(3.4)		(2.6)
Other comprehensive income (loss) before reclassifications	Other comprehensive income (loss) before reclassifications	—		—		—		—		Other comprehensive income (loss) before reclassifications	0		0		0		0
Amounts reclassified from accumulated other comprehensive income (loss)	Amounts reclassified from accumulated other comprehensive income (loss)	—		—		—		—		Amounts reclassified from accumulated other comprehensive income (loss)	0		0		0		0
Net current-period other comprehensive income (loss)	Net current-period other comprehensive income (loss)	—		—		—		—		Net current-period other comprehensive income (loss)	0		0		0		0
Ending balance	Ending balance	(2.6)		(1.4)		(2.6)		(1.4)		Ending balance	(3.4)		(2.6)		(3.4)		(2.6)

Total accumulated other comprehensive income (loss)	Total accumulated other comprehensive income (loss)	$	(20.5)	$	(11.7)	$	(20.5)	$	(11.7)	Total accumulated other comprehensive income (loss)	$	(15.8)	$	(20.5)	$	(15.8)	$	(20.5)

KELLY SERVICES, INC. AND SUBSIDIARIES

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (continued)

(UNAUDITED)

11. Earnings (Loss) Per Share

The reconciliation of basic and diluted earnings (loss) per share on common stock for the second quarter and June year to date ~~2020~~2021 and ~~2019~~2020 follows (in millions of dollars except per share data):

Second Quarter June Year to Date
2020 2019 2020 2019
Net earnings (loss) $ 41.1 $ 83.8 $ (112.1) $ 105.9
Less: earnings allocated to participating securities (0.3) (0.8) — (1.0)
Net earnings (loss) available to common shareholders $ 40.8 $ 83.0 $ (112.1) $ 104.9
Average shares outstanding (millions):
Basic 39.3 39.1 39.2 39.0
Dilutive share awards 0.1 0.1 — 0.2
Diluted 39.4 39.2 39.2 39.2
Basic earnings (loss) per share $ 1.04 $ 2.12 $ (2.86) $ 2.69
Diluted earnings (loss) per share $ 1.04 $ 2.12 $ (2.86) $ 2.68


	Second Quarter				June Year to Date
	2021		2020		2021		2020
Net earnings (loss)	$	24.0	$	41.1	$	49.6	$	(112.1)
Less: earnings allocated to participating securities	(0.2)		(0.3)		(0.4)		0
Net earnings (loss) available to common shareholders	$	23.8	$	40.8	$	49.2	$	(112.1)

Average shares outstanding (millions):
Basic	39.4		39.3		39.4		39.2
Dilutive share awards	0.1		0.1		0.1		0
Diluted	39.5		39.4		39.5		39.2

Basic earnings (loss) per share	$	0.60	$	1.04	$	1.25	$	(2.86)
Diluted earnings (loss) per share	$	0.60	$	1.04	$	1.25	$	(2.86)

Potentially dilutive shares outstanding are primarily related to performance shares (see Stock-Based Compensation footnote for a description of performance shares) for the second quarter and June year to date 2021 and 2020. There were 0 dividends paid for Class A and Class B common stock for second quarter 2021 and 2020, and ~~2019.~~June year to date 2021. Dividends paid per share for Class A and Class B common stock were ~~$0.00 for the second quarter 2020,~~ $0.075 ~~for second quarter 2019 and June year to date 2020, and $0.15~~ for June year to date ~~2019.~~2020.

~~KELLY SERVICES, INC. AND SUBSIDIARIES~~

~~NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (continued)~~

~~(UNAUDITED)~~

12. Stock-Based Compensation

For the second quarter of 2021, the Company recognized stock compensation expense of $1.4 million, and a related tax benefit of $0.3 million. For the second quarter of 2020, the Company recognized stock compensation expense of $1.2 million, and a related tax benefit of $0.2 million. For ~~the second quarter of 2019,~~June year to date 2021, the Company recognized stock compensation expense of ~~$2.0~~$2.8 million, and a related tax benefit of ~~$0.3~~$0.4 million. For June year to date 2020, the Company recognized stock compensation expense of $2.4 million, and a related tax benefit of $0.0 million. ~~For June year to date 2019,~~

Performance Shares

During 2021, the Company ~~recognized~~granted performance share awards associated with the Company’s Class A common stock to certain senior officers. The payment of performance share awards, which will be satisfied with the issuance of shares out of treasury stock, is contingent upon the achievement of specific revenue growth and earnings before interest, taxes, depreciation and amortization ("EBITDA") margin performance goals ("financial measure performance share awards") over a stated period of time. The maximum number of performance shares that may be earned is 200% of the target shares originally granted. These awards have three one-year performance periods: 2021, 2022 and 2023, with the payout for each performance period based on separate financial measure goals that are set in February of each of the three performance periods.

For the 2021 and 2022 performance periods, half of the shares earned in each respective performance period will vest after achievement of the respective performance goals for the year and approval of the financial results by the Compensation Committee, in early 2022 and 2023, respectively, if not forfeited by the recipient. The remaining half of the shares earned for the 2021 and 2022 performance periods will vest in early 2024, based on continuous employment. For the 2023 performance period, any shares earned will vest after achievement of the 2023 performance goals for the year and approval of the financial results by the Compensation Committee in early 2024, if not forfeited by the recipient. No dividends are paid on these performance shares.

On May 18, 2021, the Compensation Committee approved a modification to the performance goals of our 2021 and 2020 financial measure performance awards to increase the goals to reflect the results of the acquisition of Softworld. We accounted for this change as a Type I modification under ASC 718 as the expectation of the achievement of certain performance conditions related to these awards remained a probable-to-probable post-modification. The Company did not record any incremental stock compensation expense since the fair value of ~~$5.2 million, and related tax benefit~~the modified awards immediately after the modification was not

KELLY SERVICES, INC. AND SUBSIDIARIES

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (continued)

(UNAUDITED)

greater than the fair value of ~~$0.7 million.~~

~~Performance Shares~~the original awards immediately before the modification. All service-based vesting conditions were unaffected by the modification.

A summary of the status of all nonvested performance shares at target as of second quarter-end ~~2020~~2021 and year-to-date changes is presented as follows below (in thousands of shares except per share data). The majority of the vested shares below is related to the 2017 performance share grant, which cliff-vested after approval from the Compensation Committee during the first quarter of 2020. There has been no grant of performance shares since year-end 2019. The vesting adjustment in the table below represents the ~~2017~~2018 financial measure performance shares and the 2018 Total Shareholder Return ("TSR") performance shares that did not vest because actual achievement was below the threshold level and resulted in no payout.


		Financial Measure Performance Shares				TSR Performance Shares						Financial Measure Performance Shares			TSR Performance Shares
		Shares	Weighted Average Grant Date Fair Value		Shares	Weighted Average Grant Date Fair Value			Shares	Weighted Average Grant Date Fair Value		Shares	Weighted Average Grant Date Fair Value
Nonvested at year-end 2019		502	$	24.21	114	$	25.24
Nonvested at year-end 2020								Nonvested at year-end 2020	366	$	22.40	47	$	31.38
Granted	Granted	—	—		—	—		Granted	180	20.20		0	0
Vested	Vested	(155)	24.02		—	—		Vested	(13)	24.90		0	0
Forfeited	Forfeited	(19)	25.07		(2)	31.38		Forfeited	(16)	24.73		0	0
Vesting adjustment	Vesting adjustment	—	—		(62)	20.15		Vesting adjustment	(94)	16.99		(47)	31.38
Nonvested at second quarter-end 2020		328	$	22.90	50	$	31.38
Nonvested at second quarter-end 2021								Nonvested at second quarter-end 2021	423	$	22.50	0	$	0

Restricted Stock

~~2018 Grant Update~~

For the 2018 financial measure performance awards, the annual goals are set in February of each year, with the total award payout for 2018 grants based on a cumulative measure of the 2018, 2019 and 2020 goals. Accordingly, the Company remeasures the fair value of the 2018 financial measure performance shares each reporting period until the third year goals are set, after which the grant date fair value will be fixed for the remaining performance period. During the first quarter 2020, the final year of goals was set for the performance shares granted in 2018 and the grant date fair value for the 2018 financial measure performance shares was set at $17.35 per share. The grant date fair value per share will remain fixed for the remaining performance period.

~~KELLY SERVICES, INC. AND SUBSIDIARIES~~

~~NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (continued)~~

~~(UNAUDITED)~~

~~Restricted Stock~~

A summary of the status of nonvested restricted stock as of second quarter-end ~~2020~~2021 and year-to-date changes is presented as follows below (in thousands of shares except per share data). ~~The majority of the restricted stock granted related to new hires in the first quarter of 2020.~~

Shares Weighted Average Grant Date Fair Value
Nonvested at year-end 2019 360 $ 24.92
Granted 65 14.69
Vested (108) 24.17
Forfeited (20) 24.46
Nonvested at second quarter-end 2020 297 $ 22.98


	Shares	Weighted Average Grant Date Fair Value
Nonvested at year-end 2020	281	$	22.74
Granted	211	21.31
Vested	(87)	23.36
Forfeited	(15)	24.19
Nonvested at second quarter-end 2021	390	$	21.78

13. Sale of Assets

On March 20, 2020, the Company sold 3 of our 4 headquarters properties for a purchase price of $58.5 million as a part of a sale and leaseback transaction. The properties include the parcels of land, together with all rights and easements, in addition to all improvements located on the land, including buildings. The Company received cash proceeds of $55.5 million, which is net of transaction expenses. As of the date of the sale, the properties had a combined net carrying amount of $23.4 million. The resulting gain on the sale of the assets was $32.1 million which is recorded in gain on sale of assets in the consolidated statements of earnings. The Company leased back the headquarters buildings on the same date; see the Leases footnote for discussion of the sale and leaseback transaction.

In the second quarter of 2020, the Company monetized wage subsidy receivables outside the U.S. for $16.9 million, net of fees and 5% retainer. The sale of these receivables was accounted for as a sale of financial assets with certain recourse provisions in which we derecognized the receivables. Although the sale of receivables is with recourse, the Company did not record a recourse obligation as ~~of the second quarter 2020 as~~ the Company ~~has~~ concluded the receivables ~~are~~were collectible. The net cash proceeds related to the sale ~~are~~were included in operating activities in the consolidated statements of cash flows and the fees related to the sale ~~are~~were included in SG&A expenses in the consolidated statements of earnings.

~~Gain~~On March 20, 2020, the Company sold 3 of our 4 headquarters properties for a purchase price of $58.5 million as a part of a sale and leaseback transaction. The properties included the parcels of land, together with all rights and easements, in addition to all improvements located on the land, including buildings. The Company received cash proceeds of $55.5 million, which was net of transaction expenses. As of the date of the sale, the properties had a combined net carrying amount of ~~assets of $12.3 million in the second quarter of 2019 primarily represents~~$23.4 million. The resulting gain on the sale of ~~unused land located near~~ the ~~Company headquarters, and includes the excess of the $11.7~~assets was $32.1 million ~~sale proceeds over the cost of the parcel. The~~which was recorded in gain on sale of assets ~~also includes proceeds~~in the consolidated statements of ~~$2.1 million from~~earnings. The Company leased back the ~~transfer of customer contracts related to~~headquarters buildings on the ~~Company's legal specialty operations to a third party during the second quarter of 2019.~~

~~14. Other Income (Expense), Net~~

~~Included in other income (expense), net for the second quarter and June year to date 2020 and 2019 are the following:~~

Second Quarter June Year to Date
2020 2019 2020 2019
(In millions of dollars)
Interest income $ 0.1 $ 0.2 $ 0.4 $ 0.4
Interest expense (0.8) (1.2) (1.7) (2.3)
Dividend income 1.3 1.3 1.3 1.3
Foreign exchange gains (losses) 1.3 (0.1) 3.7 (0.7)
Other 0.7 — 0.6 0.4
Other income (expense), net $ 2.6 $ 0.2 $ 4.3 $ (0.9)
same date.

2224

KELLY SERVICES, INC. AND SUBSIDIARIES

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (continued)

(UNAUDITED)

14. Other Income (Expense), Net

Included in other income (expense), net for the second quarter and June year to date 2021 and 2020 are the following:


	Second Quarter				June Year to Date
	2021		2020		2021		2020
	(In millions of dollars)
Interest income	$	0	$	0.1	$	0.1	$	0.4
Interest expense	(0.6)		(0.8)		(1.2)		(1.7)
Dividend income	1.0		1.3		1.0		1.3
Foreign exchange gains (losses)	(0.7)		1.3		(0.9)		3.7
Other	0		0.7		(2.7)		0.6

Other Income (Expense), Net	$	(0.3)	$	2.6	$	(3.7)	$	4.3

Included in Other for June year to date 2021 is a loss from the sale of the assets related to our minority investment in Kenzie Academy (see Fair Value Measurements footnote) and transaction-related expenses from the April 2021 acquisition of Softworld (see Acquisitions and Disposition footnote).

15. Income Taxes

Income tax benefit was $2.6 million and expense was $0.9 ~~million and $12.7~~ million for the second quarter of ~~2020~~2021 and ~~2019,~~2020, respectively. Income tax expense was $7.9 million and income tax benefit was $35.3 ~~million and expense was $19.1~~ million for June year to date ~~2020~~2021 and ~~2019,~~2020, respectively. These amounts were impacted by changes in the fair value of the Company's investment in Persol Holdings, which resulted in a charge of ~~$9.1~~$1.9 million for the second quarter of 2021 and $11.1 million for June year to date 2021, compared to a charge of $9.0 million for the second quarter of 2020 and a benefit of $14.8 million for June year to date ~~2020, compared to a charge of $18.7 million for the~~2020. The second quarter of ~~2019 and $22.8~~2021 benefited $5.2 million ~~for June year to date 2019. The~~from a change in United Kingdom tax rates, while the second quarter of 2020 benefited $7.7 million from Brazil outside basis ~~differences, while the second quarter of 2019 had a net benefit of $10.4 million from valuation allowance changes in the United Kingdom and Germany.~~differences. June year to date 2020 includes a tax benefit of $23.0 million on the impairment of goodwill.

Our tax expense is affected by recurring items, such as the amount of pretax income and its mix by jurisdiction, U.S. work opportunity credits and the change in cash surrender value of tax exempt investments in life insurance policies. It is also affected by discrete items that may occur in any given period but are not consistent from period to period, such as tax law changes, changes in judgment regarding the realizability of deferred tax assets, the tax effects of stock compensation, and changes in the fair value of the ~~Company’s~~Company's investment in Persol Holdings, which are treated as discrete since they cannot be estimated. The United Kingdom rate change benefit in the second quarter of 2021, impairment of goodwill in the first quarter of 2020 and the Brazil outside basis differences in the second quarter of 2020 were treated as ~~discrete items.~~discrete.

The work opportunity credit program is a temporary provision in the U.S. tax law and expires for employees hired after 2020. While the program has routinely been extended, it is uncertain whether it will again be extended. In the event the program is not renewed, we will continue to receive credits for qualified employees hired prior to 2021. The impact of the current economic slow-down resulting from the COVID-19 crisis did not change our judgment on the realizability ofCompany provides valuation allowances against deferred tax assets when it is more likely than not that some portion or all of the deferred tax asset will not be realized. At this time, we have no valuation allowance against our ~~plans to repatriate cash from foreign subsidiaries.~~Mexican deferred tax asset of $4.4 million, though it is possible this may change as we assess the impacts of the new labor laws enacted in the second quarter of 2021 on our Mexican business operations.

~~16. Leases~~

KELLY SERVICES, INC. AND SUBSIDIARIES

The Company has operating and financing leases for field offices and various equipment. Our leases have remaining lease terms of one year to 15 years. We determine if an arrangement is a lease at inception.NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (continued)

(UNAUDITED)

At the beginning of the first quarter of 2019, we adopted ASC 842, Leases, using an optional transition method which allowed us to adopt the new lease standard at the adoption date, as compared to the beginning of the earliest period presented, and recognize a cumulative-effect adjustment to the beginning balance of earnings invested in the business in the period of adoption. We recorded $74.1 million of right-of-use (“ROU”) assets within operating lease right-of-use assets, $19.8 million of current lease liabilities within operating lease liabilities, current and $54.3 million of noncurrent lease liabilities within operating lease liabilities, noncurrent in the consolidated balance sheet on the date of adoption. No adjustment to the beginning balance of earnings invested in the business was necessary as a result of adopting this standard.

During the first quarter 2020, the Company sold its main headquarters building and entered into a leaseback agreement, which is accounted for as an operating lease. As of first quarter-end 2020, we recognized $37.6 million of ROU assets within operating lease right-of-use assets, $1.2 million of current lease liabilities within operating lease liabilities, current and $36.1 million of noncurrent lease liabilities within operating lease liabilities, noncurrent in the consolidated balance sheet, with a discount rate of 4.8% over a 15-year lease term related to this lease. The sale and leaseback obligation matures as follows: $1.6 million in fiscal 2020, remaining; $3.3 million in fiscal 2021; $3.3 million in fiscal 2022; $3.4 million in fiscal 2023; $3.4 million in fiscal 2024; $3.4 million in fiscal 2025 and $34.0 million thereafter.

~~17.~~16. Contingencies

The Company is continuously engaged in litigation, threatened litigation, claims, audits or investigations arising in the ordinary course of its business, such as matters alleging employment discrimination, wage and hour violations, claims for indemnification or liability, violations of privacy rights, anti-competition regulations, commercial and contractual disputes, and tax related matters which could result in a material adverse outcome.

We record accruals for loss contingencies when we believe it is probable that a liability has been incurred and the amount of loss can be reasonably estimated. Such accruals are recorded in accounts payable and accrued liabilities and in accrued workers’ compensation and other claims in the consolidated balance sheet. At second quarter-end ~~2020~~2021 and year-end ~~2019,~~2020, the gross accrual for litigation costs amounted to ~~$2.9~~$1.3 million and ~~$9.9~~$1.4 million, respectively.

~~KELLY SERVICES, INC. AND SUBSIDIARIES~~

~~NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (continued)~~

~~(UNAUDITED)~~

The Company maintains insurance coverage which may cover certain claims. When claims exceed the applicable policy deductible and realization of recovery of the claim from existing insurance policies is deemed probable, the Company records receivables from the insurance company for the excess amount, which are included in prepaid expenses and other current assets in the consolidated balance sheet. At second quarter-end ~~2020~~2021 and year-end ~~2019, the~~2020, there were no related insurance ~~receivables amounted to $0.0 million and $4.1 million, respectively.~~receivables.

The Company estimates the aggregate range of reasonably possible losses, in excess of amounts accrued, is ~~$0.0~~$0.4 million to ~~$1.4~~$4.3 million as of second quarter-end ~~2020.~~2021. This range includes matters where a liability has been accrued but it is reasonably possible that the ultimate loss may exceed the amount accrued and for matters where a loss is believed to be reasonably possible, but a liability has not been accrued. The aggregate range only represents matters in which we are currently able to estimate a range of loss and does not represent our maximum loss exposure. The estimated range is subject to significant judgment and a variety of assumptions and only based upon currently available information. For other matters, we are currently not able to estimate the reasonably possible loss or range of loss.

While the ultimate outcome of these matters cannot be predicted with certainty, we believe that the resolution of any such proceedings will not have a material adverse effect on our financial condition, results of operations or cash flows.

We are also currently engaged in litigation with a customer over a disputed accounts receivable balance for certain services rendered, which is recorded as a long-term receivable in other assets in the consolidated balance sheet. While we believe the balance of approximately $10 million is collectible, there is a reasonably possible risk of an unfavorable outcome.

~~18.~~17. Segment Disclosures

The Company’s operating segments, which also represent its reporting segments, are based on the organizational structure for which financial results are regularly evaluated by the Company’s chief operating decision-maker ("CODM", the Company’s CEO) to determine resource allocation and assess performance. The Company’s 35 reportable segments, (1) ~~Americas Staffing,~~Professional & Industrial, (2) ~~GTS~~Science, Engineering & Technology, (3) Education, (4) Outsourcing & Consulting, and ~~(3)~~(5) International, ~~Staffing,~~ reflect ~~how~~the specialty services the Company ~~delivers services~~provides to customers and represent how ~~its~~the business is organized internally. Intersegment revenue represents revenue earned between the reportable segments and is eliminated from total segment revenue from services.

Americas Staffing represents the Company’s branch-delivered staffing business in the U.S., Canada, Puerto Rico, Mexico and Brazil. International Staffing represents the EMEA region branch-delivered staffing business. Americas Staffing and International Staffing both deliver temporary staffing, as well as direct-hire placement services, in office-clerical, light industrial, and professional/technical specialties within their geographic regions. Americas Staffing also includes educational staffing in the U.S.

GTS combines the delivery structure of the Company’s outsourcing and consulting group and centrally delivered staffing business. It reflects the trend of customers towards the adoption of holistic talent solutions which combine contingent labor, full-time hiring and outsourced services. GTS includes centrally delivered staffing, RPO, CWO, BPO, PPO, KellyConnect, career transition/outplacement services and talent advisory services.

Corporate expenses that directly support the operating units have been allocated to Americas Staffing, GTS and International Staffing based on work effort, volume or, in the absence of a readily available measurement process, proportionately based on gross profit realized. Unallocated corporate expenses include those related to incentive compensation, law and risk management, certain finance and accounting functions, executive management, corporate campus facilities, IT production support, certain legal costs and expenses related to corporate initiatives that do not directly benefit a specific operating segment. Consistent with the information provided to and evaluated by the CODM, the goodwill impairment charge in the first quarter of 2020 iswas included in Corporate expenses.

The following tables present information about the reported revenue from services and gross profit of the Company by reportable segment, along with a reconciliation to ~~consolidated~~ earnings (loss) before taxes and equity in net earnings (loss) of affiliate, for the second quarter and June year to date 2021 and 2020. The Company changed its reportable segments during the third quarter of 2020. As a result, certain reclassifications have been made to the reportable segment results for the second quarter of 2020 and ~~2019.~~June year to date 2020 to conform to the updated reportable segment presentation. Asset information by reportable segment is not presented, since the Company does not produce such information internally nor does it use such ~~data~~information to manage its business.

2426

KELLY SERVICES, INC. AND SUBSIDIARIES

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (continued)

(UNAUDITED)

Beginning in the third quarter of 2020, in connection with the adoption of a new operating model reflecting the Company's focus on delivering specialty talent solutions, the Company will be revising the reportable segments and recasting prior year reportable segment results.


	Second Quarter				June Year to Date
	2021		2020		2021		2020
	(In millions of dollars)
Revenue from Services:

Professional & Industrial	$	466.5	$	406.4	$	934.1	$	900.2
Science, Engineering & Technology	298.2		247.3		552.9		517.5
Education	105.9		25.1		217.5		167.6
Outsourcing & Consulting	107.3		83.6		206.6		173.1
International	280.4		213.0		553.3		478.2

Less: Intersegment revenue	(0.2)		(0.1)		(0.4)		(0.2)

Consolidated Total	$	1,258.1	$	975.3	$	2,464.0	$	2,236.4

Second Quarter June Year to Date
2020 2019 2020 2019
(In millions of dollars)
Revenue from Services:
Americas Staffing $ 326.7 $ 597.6 $ 860.1 $ 1,224.1
Global Talent Solutions 466.9 505.9 970.1 1,006.9
International Staffing 184.6 268.1 412.2 527.0
Less: Intersegment revenue (2.9) (4.1) (6.0) (7.9)
Consolidated Total $ 975.3 $ 1,367.5 $ 2,236.4 $ 2,750.1

Second Quarter June Year to Date
2020 2019 2020 2019
(In millions of dollars)
Earnings (loss) from Operations:
Americas Staffing gross profit $ 63.4 $ 108.8 $ 157.0 $ 226.0
Americas Staffing SG&A expenses (69.7) (93.2) (163.2) (194.4)
Americas Staffing earnings (loss) from operations (6.3) 15.6 (6.2) 31.6
Global Talent Solutions gross profit 103.0 99.7 203.2 200.1
Global Talent Solutions SG&A expenses (64.2) (74.3) (137.9) (149.0)
Global Talent Solutions earnings from operations 38.8 25.4 65.3 51.1
International Staffing gross profit 23.2 36.1 53.1 70.7
International Staffing SG&A expenses (25.1) (32.6) (54.4) (63.9)
International Staffing earnings (loss) from operations (1.9) 3.5 (1.3) 6.8
Less: Intersegment gross profit (0.4) (0.6) (0.8) (1.2)
Less: Intersegment SG&A expenses 0.4 0.6 0.8 1.2
Net Intersegment activity — — — —
Corporate (19.5) (9.7) (158.5) (37.9)
Consolidated Total 11.1 34.8 (100.7) 51.6
Gain (loss) on investment in Persol Holdings 29.6 61.2 (48.2) 74.4
Other income (expense), net 2.6 0.2 4.3 (0.9)
Earnings (loss) before taxes and equity in net earnings (loss) of affiliate $ 43.3 $ 96.2 $ (144.6) $ 125.1


	Second Quarter				June Year to Date
	2021		2020		2021		2020
	(In millions of dollars)
Earnings (loss) from Operations:

Professional & Industrial gross profit	$	75.2	$	78.9	$	151.1	$	164.0
Professional & Industrial SG&A expenses	(69.0)		(64.6)		(138.4)		(145.1)
Professional & Industrial earnings (loss) from operations	6.2		14.3		12.7		18.9

Science, Engineering & Technology gross profit	66.5		50.6		119.7		105.3
Science, Engineering & Technology SG&A expenses	(46.9)		(31.3)		(82.6)		(67.8)
Science, Engineering & Technology earnings (loss) from operations	19.6		19.3		37.1		37.5

Education gross profit	16.8		4.3		34.0		24.7
Education SG&A expenses	(15.3)		(9.5)		(29.5)		(26.1)
Education earnings (loss) from operations	1.5		(5.2)		4.5		(1.4)

Outsourcing & Consulting gross profit	34.8		29.2		66.1		58.0
Outsourcing & Consulting SG&A expenses	(30.1)		(25.1)		(58.5)		(53.7)
Outsourcing & Consulting earnings (loss) from operations	4.7		4.1		7.6		4.3

International gross profit	37.7		26.2		73.4		60.5
International SG&A expenses	(34.6)		(28.3)		(67.7)		(61.5)
International earnings (loss) from operations	3.1		(2.1)		5.7		(1.0)

Corporate	(21.4)		(19.3)		(43.3)		(159.0)
Consolidated Total	13.7		11.1		24.3		(100.7)
Gain (loss) on investment in Persol Holdings	6.3		29.6		36.3		(48.2)
Other income (expense), net	(0.3)		2.6		(3.7)		4.3

Earnings (loss) before taxes and equity in net earnings (loss) of affiliate	$	19.7	$	43.3	$	56.9	$	(144.6)

2527

KELLY SERVICES, INC. AND SUBSIDIARIES

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (continued)

(UNAUDITED)

Depreciation and amortization expense included in SG&A expenses by segment above are as follows:

~~19.~~


	Second Quarter				June Year to Date
	2021		2020		2021		2020
	(In millions of dollars)
Depreciation and amortization:

Professional & Industrial	$	1.4	$	1.3	$	2.8	$	2.7
Science, Engineering & Technology	3.3		1.1		4.3		2.1
Education	0.9		0.9		1.9		1.8
Outsourcing & Consulting	0.2		0.2		0.4		0.3
International	0.5		0.5		1.0		1.1

18. New Accounting Pronouncements

Recently Adopted

In ~~August 2018,~~January 2020, the FASB issued Accounting Standards Update ("ASU") 2018-15, which aligns the requirements for capitalizing implementation costs incurred in a hosting arrangement that is a service contract with the requirements for capitalizing implementation costs incurred to develop or obtain internal-use software (and hosting arrangements that include an internal-use software license). The ASU is effective for annual reporting periods beginning after December 15, 2019, including interim reporting periods within those annual periods, with early adoption permitted. Entities have the option to apply the guidance prospectively to all implementation costs incurred after the date of adoption or retrospectively. We adopted this guidance prospectively effective December 30, 2019. In accordance with the standard, we present capitalized implementation costs incurred in a hosting arrangement that is a service contract as other assets on our consolidated balance sheet. This presentation is consistent with the presentation of the prepayment of fees for the hosting arrangement. We recognized $0.2 million of amortization expense for capitalized implementation costs incurred in hosting arrangements June year to date 2020 as a component of SG&A expenses in our consolidated statements of earnings. We recognized $2.0 million of payments for capitalized implementation costs June year to date 2020 in the same manner as payments made for fees associated with the related hosting arrangements as a component of net cash from operating activities in our consolidated statements of cash flows. The Company's cloud computing arrangements are comprised of internal-use software platforms accounted for as service contracts. The Company does not have the ability to take possession of the software without significant penalty nor can the Company run the software on its own hardware or contract with another party unrelated to the vendor to host the software.

In June 2016, the FASB issued ASU 2016-13 (ASC Topic 326), as clarified in ASU 2019-04, ASU 2019-05, ASU 2019-11 and ASU 2018-19, amending how entities will measure credit losses for most financial assets and certain other instruments that are not measured at fair value through net income. The guidance requires the application of a current expected credit loss model, which is a new impairment model based on expected losses. Under this model, an entity recognizes an allowance for expected credit losses based on historical experience, current conditions and forecasted information rather than the prior methodology of delaying recognition of credit losses until it is probable a loss has been incurred. The standard also requires additional quantitative and qualitative disclosures regarding credit risk inherent in a reporting entity's portfolio, how management monitors this risk, management's estimate of expected credit losses, and the changes in the estimate that has taken place during the period. This ASU is effective for interim and annual reporting periods beginning after December 15, 2019 with early adoption permitted for annual reporting periods beginning after December 15, 2018. We adopted this ASU using the modified retrospective method for all financial assets measured at amortized cost and off-balance-sheet credit exposures, as applicable. Results for reporting periods beginning after December 30, 2019 are presented under ASC 326 while prior period amounts continue to be reported in accordance with previously applicable GAAP. We recorded a decrease to retained earnings of $0.7 million, net of tax, in the first quarter 2020 for the cumulative effect of adopting ASC 326. Related disclosures have been updated throughout the financial statements and footnotes.

In August 2018, the FASB issued ASU 2018-13 which eliminates, adds and modifies certain fair value measurement disclosures. The ASU is effective for annual reporting periods beginning after December 15, 2019, including interim reporting periods within those annual periods, with early adoption permitted. The adoption of this standard did not have a material impact to our consolidated financial statements.

~~Not Yet Adopted~~

~~In January 2020, the FASB issued ASU~~ 2020-01 which clarifies the interaction of rules for equity securities, the equity method of accounting, and forward contracts and purchase options on certain types of securities. The guidance clarifies how to account for the transition into and out of the equity method of accounting when considering observable transactions under the measurement alternative. The ASU is effective for annual reporting periods beginning after December 15, 2020, including interim reporting periods within those annual periods, with early adoption permitted. ~~We are currently evaluating the~~The adoption of this standard did not have a material impact ~~of the new guidance on~~to our consolidated financial ~~statements and related disclosures.~~statements.

In December 2019, the FASB issued ASU 2019-12 simplifying various aspects related to the accounting for income taxes. The guidance removes exceptions to the general principles in Topic 740 related to the approach for intraperiod tax allocation, the methodology for calculating income taxes in an interim period and the recognition of deferred tax liabilities for outside basis differences. The ASU is effective for annual reporting periods beginning after December 15, 2020, including interim reporting

~~KELLY SERVICES, INC. AND SUBSIDIARIES~~

~~NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (continued)~~

~~(UNAUDITED)~~

periods within those annual periods, with early adoption permitted. ~~We are currently evaluating the~~The adoption of this standard did not have a material impact ~~of the new guidance on~~to our consolidated financial ~~statements and related disclosures.~~statements.

Management has evaluated other recently issued accounting pronouncements and does not believe that any of these pronouncements will have a significant impact on our consolidated financial statements and related disclosures.

Item 2. Management’s Discussion and Analysis of Financial Condition and Results of Operations.

Executive Overview

The COVID-19 pandemic and related containment measures and the subsequent economic recovery have resulted in dramatic shifts in most aspects of the economy and how professional and private lives are conducted. While the pace of change was unprecedented and the resulting impacts are still being determined, our Noble Purpose, “We connect people to work in ways that enrich their lives,” will continue to guide our strategy and actions. ~~Kelly remains committed to being a leading talent solutions provider among the talent with whom we choose to specialize and in the global markets in which we choose to compete.~~ As we navigate ~~the uncertainty over the next several quarters,~~a world of work now impacted by these changes, we will continue to demonstrate our expected behaviors and actions:

•Employ a talent-first mentality

•Relentlessly deliver for customers

•Grow through discipline and focus

•Deliver efficiency and effectiveness in everything we do

Kelly remains committed to being a leading talent solutions provider among the talent with whom we choose to specialize and in the global markets in which we choose to compete. By aligning ourselves with our Noble Purpose and executing against these behaviors, we ~~intend to weather~~have navigated the ~~current situation~~challenges of the past year and ~~emerge~~are emerging as a more agile and focused organization, prepared to achieve new levels of growth and profitability as we further develop our portfolio of businesses.

The Talent Solutions Industry

Prior to the COVID-19 pandemic, labor markets were in the midst of change due to automation, secular shifts in labor supply and demand and skills gaps, and ~~we expect~~ the current economic situation ~~to further accelerate~~is accelerating that change. Global demographic trends are reshaping and redefining the way in which companies find and use talent and the COVID-19 pandemic is changing where and how companies expect work to be performed. In response, the talent solutions industry is adjusting how it sources, recruits, trains and places talent.

Our industry is evolving to meet businesses’ growing demand for specialized talent, whether delivered as a single individual or as part of a total workforce solution. Companies in our industry are using novel sourcing approaches—including gig platforms, independent contractors and other talent pools—to create customized workforce solutions that are flexible and responsive to the labor market.

In addition, today’s companies are elevating their commitment to talent, with the growing realization that meeting the changing needs and requirements of talent is essential to remain competitive. The ways in which people view, find and conduct work are undergoing fundamental shifts. And as the demand for skilled talent continues to climb, workers’ changing ideas about the integration of work into life are becoming more important. In this increasingly talent-driven market, a diverse set of workers, empowered by technology, is seeking to take greater control over their career trajectories andKelly’s Talent Promise confirms our responsibility to workers in search of a better way to work.

Our Business

Kelly is a talent and global workforce solutions company serving customers of all sizes in a variety of industries. We offer innovative outsourcing and consulting services, as well as staffing on a temporary ~~temporary-to-hire~~ and direct-hire basis. ~~We provide commercial~~In 2020, we adopted the Kelly Operating Model and ~~professional/technical~~realigned our business into five specialty business units which are also our reportable segments.

•Professional & Industrial – delivers staffing, outcome-based and direct-hire services focused on office, professional, light industrial and contact center specialties in the U.S. and Canada, including our ~~Americas Staffing~~KellyConnect product

•Science, Engineering & Technology – delivers staffing, outcome-based and direct-hire services focused on science and clinical research, engineering, information technology and telecommunications specialties predominately in the U.S. and Canada and includes our NextGen and Global Technology Associates subsidiaries, as well as our Softworld, Inc. ("Softworld") subsidiary as of the beginning of the second quarter of 2021

•Education – delivers staffing, direct-hire and executive search services to the K-12, early childhood and higher education markets in the U.S., and includes several acquisitions: Teachers On Call, Insight Workforce Solutions and Greenwood/Asher & Associates

•Outsourcing & Consulting – delivers Master Service Provider ("MSP"), Recruitment Process Outsourcing ("RPO"), Payroll Process Outsourcing ("PPO") and Advisory Services to customers on a global basis

•International ~~Staffing segments~~– delivers staffing and direct-hire services in ~~APAC,~~15 countries in Europe, as well as Mexico

In addition, we provide staffing ~~solutions~~services to customers in the Asia-Pacific region through PersolKelly Pte. Ltd., our joint venture with Persol Asia Pacific Pte. Ltd, a wholly owned subsidiary of Persol Holdings, a leading provider of HR solutions in Japan. ~~For the U.S. education market, Kelly Education is the leading provider of substitute teachers to more than 7,000 schools nationwide.~~

We also provide a suite of talent fulfillment and outcome-based solutions through our Global Talent Solutions (“GTS”) segment, which delivers integrated talent management solutions on a global basis. GTS provides Contingent Workforce Outsourcing ("CWO"), Recruitment Process Outsourcing ("RPO"), Business Process Outsourcing ("BPO"), Advisory and Talent Fulfillment solutions to help customers plan for, manage and execute their acquisition of contingent labor, full-time labor and free agents, and gain access to service providers and qualified talent quickly, at competitive rates, with minimized risk.

We earn revenues from customers that procure the services of our temporary employees on a time and materials basis, that use us to recruit permanent employees, and that rely on our talent advisory and outsourcing services. Our working capital requirements are primarily generated from temporary employee payroll and customer accounts receivable. The nature of our business is such that trade accounts receivable are our most significant asset. Average days sales outstanding varies within and outside the U.S. ~~but~~and was 6160 days on a global basis as of the ~~2020~~end of the second quarter ~~end, 58~~of 2021 and 64 days as of the ~~2019 year~~ end ~~and 57 days as~~ of ~~the 2019 second quarter end.~~2020. Since receipts from customers generally lag temporary employee payroll, working capital requirements increase substantially in periods of growth and decline in periods of economic contraction.

Our Perspective

Short Term

While far from certain, the impacts ofCOVID-19 on the global economy, the talent solutions industry, our customers and our talent have become ~~more clear~~clearer since the beginning of the pandemic. ~~Revenue declines have been substantial,~~Beginning in mid-March 2020, our year-over-year revenues declined swiftly and ~~while recently trends have pointed to a slow recovery in demand, revenue declines are likely to continue for the next several quarters. In response~~substantially as governments and businesses reacted to the ~~crisis,~~crisis. In response, in April 2020 we took a series of proactive actions. These actions were designed to reduce spending, minimize layoffs, and bolster the strength and flexibility of Kelly’s finances. These actions ~~include:~~

•~~a 10% pay cut~~included salary reductions for full-time salaried employees, ~~in the U.S., Puerto Rico and Canada, in addition to certain actions in EMEA and APAC;~~

•~~substantially~~including reduced CEO and senior leader compensation, ~~and reduced compensation of 10% or more for senior leaders;~~

•temporary furloughing and/or redeployment of some ~~employees~~employees. Our actions generated substantial cost savings and allowed us the time necessary to assess the variety of impacts the crisis had on our business.Most actions were in place until ~~business conditions improve;~~early in the fourth quarter of 2020.

•

In addition, we benefited in 2020 from CARES Act provisions allowing deferral of employer social security tax payments.~~suspension~~In connection with expiration of the ~~Company match~~temporary cost reduction measures noted above, management reduced staffing levels to ~~certain retirement accounts~~align with expected revenue levels and recorded restructuring charges of $4.4 million for severance and related benefits for impacted employees in the ~~U.S. and Puerto Rico;~~

•~~reduction~~fourth quarter of ~~discretionary expenses and projects, including capital expenditures; and~~

•~~a hiring freeze with the exception of critical revenue-generating positions.~~2020.

Given the level of uncertainty surrounding the duration of the COVID-19 crisis, Kelly’s board also voted to suspend the quarterly dividend ~~until~~in May 2020 and continued to assess economic and business conditions ~~improve.~~to determine future actions with respect to our dividend policy. As of August 2021, the Board of Directors declared a dividend of $0.05 per share.

The ~~impact of~~negative market reaction to the ~~pandemic began~~COVID-19 crisis in March 2020 ~~with~~also resulted in a decline in our common stock price which caused our market capitalization to decline significantly at the ~~limitations on public life~~end of the first quarter of 2020.This triggered an interim goodwill impairment test and resulted in a $147.7 million non-cash goodwill impairment charge in the ~~U.S. and the European markets we serve and have continued in~~first quarter of 2020.

In the second quarter of 2021, as we anniversary the ~~effect~~impacts of the ~~pandemic response has slowed global economic activity.~~ crisis, revenues have returned to year-over-year growth.In addition, our sequential quarter-over-quarter revenue growth points to a continuation of the recovery.We do expect that ~~there will be a material decline in our revenues during the period of time in which~~ demand for our services ~~is dampened by reaction~~will continue to gradually recover from the economic slowdown and ~~by companies~~the effects of customer and talent concerns related to operating safely during a pandemic. The impact on the revenues of each segment will vary, given the differences in pandemic-related measures enacted in each geography, the customer industries served and the ~~skill sets~~availability of the talent provided to our ~~customers~~customers.We are proactively taking steps to address talent shortages and ~~their ability~~mismatches in our businesses that were most impacted by the pandemic, including implementing new technologies, streamlining processes, adopting efficient recruiting models and collaborating with clients on innovative approaches to ~~work remotely.~~attract and retain talent. We currently expect a gradual return to pre-crisis levels of customer ~~demand over the next several quarters,~~demand; however, the pace of such a return may be ~~further~~ delayed ~~by repeated cycles of~~ ~~increased economic activity and~~if a resurgence in ~~infection leading~~infections leads to additional disruption, containment ~~measures. While~~measures or increased lack of available talent to match our ~~cost reduction efforts are expected to reduce year-over-year expenses significantly in the third quarter, they will not be enough to completely offset declines in revenue and gross profit.~~ customers’ demand.As ~~a result,~~

2021 progresses, we expect that our ~~third quarter~~revenue will reflect a continued gradual improvement in demand and ~~full year~~result in continued improvements in year-over-year gross profit and earnings ~~to decline year-over-year.~~

~~In addition, negative market reaction to the COVID-19 crisis in March 2020, including declines in our common stock price, caused our market capitalization to decline significantly.This triggered an interim goodwill impairment test and resulted in a $147.7 million non-cash goodwill impairment charge in the first quarter of 2020.~~from operations.

Moving Forward

While the ~~severity of the~~continuing economic ~~impacts~~ and ~~the duration of these impacts~~labor market recovery cannot be precisely ~~measured at this time,~~predicted, we do believe that the mid-term impacts on how people view, find and conduct work will continue to align with our ~~current~~ strategic path. We continue to pursue a specialized talent solutions strategy and have identified several specialty growth platforms for investment. We expanded our engineering portfolio with the January 2, 2019 acquisitions of Global Technology Associates, LLC (“GTA”) and NextGen Global Resources LLC (“NextGen”), leaders in the growing 5G telecommunications market.~~These position Kelly as one of the leading engineering workforce solutions companies in this fast-growing market.~~On January 14, 2020, we acquired Insight Workforce Solutions LLC ("Insight"), an educational staffing company, to expand our leadership position in the U.S. education talent solutions industry. We intend to further accelerate our efforts to drive revenue and earnings growth through additional inorganic growth platforms, making smart acquisitions that align with Kelly's focus on specialization as market conditions improve.

As a result, we have continued to move forward with our specialization strategy, reinventing our operating model and reorganizing our business into five distinct reporting segments. These specialties represent areas where we see the most robust demand, the most promising growth opportunities, and where we believe we excel in attracting and placing talent. Our current operating segments also reflect our desire to shift our portfolio toward high-margin, higher-value specialties.

Kelly has done business in these specialties for many years, but our current operating model represents a new approach – one that brings together both staffing and outcome-based pieces of a specialty under a single specialty leader and aggregates assets to accelerate specialty growth and profitability. We ~~continue~~believe this specialty structure gives us greater advantages in the market, and we expect our disciplined focus to ~~make investments~~deliver profitable growth coming out of the crisis. In addition, we intend to invest in ~~technology, particularly those which support greater efficiency~~strategic, targeted M&A opportunities in ~~finding talent to answer customer needs. We accelerated~~our specialties, while optimizing our portfolio, as demonstrated by the ~~implementation~~recent acquisition of Softworld in the second quarter of 2021, the acquisition of Greenwood/Asher & Associates in the fourth quarter of 2020 and the sale of our ~~front office platform which was deployed to most U.S.~~ operations in ~~June~~Brazil during the third quarter of 2020. This platform will streamline the processes and workflows associated with recruiting, onboarding and reassigning workers. This investment creates the platform from which we have begun to deploy additional operational improvements, and will continue over the next several years to enhance the experience of the hundreds of thousands of job seekers who interact and work with Kelly each year.

~~In the first quarter of 2020, we completed a review of the U.S. branch network of physical locations and reduced the number of branch locations utilized.In addition, we took similar actions on branch locations in International Staffing.During the first six months of 2020, we recorded $4.8 million of lease termination costs and fixed asset write-offs related to those actions.~~In addition, we took cost reduction actions in Americas Staffing, GTS, International Staffing and corporate support functions which resulted in $3.7 million of severance costs and eliminated 123 positions.~~We expect that the expense savings from the first quarter of 2020 actions will be approximately $20 million on an annual basis.~~

~~While faced~~Faced with market conditions that may ~~temporarily delay our efforts,~~continue to be uneven in the near term, Kelly continues to focus on accelerating the execution of our strategic plan and making ~~the~~ necessary investments ~~and adjustments~~ to advance that strategy. ~~Our objective is~~

•We are making strides in our digital transformation journey, building a technology foundation to ~~become an even~~sustain growth and to support our teams, clients and talent with powerful new technologies that make it faster and easier than ever to connect.

•We are using our platform, Equity@Work, to break down long-standing, systemic barriers that make it difficult for many people to secure enriching work. This powerful extension of our Noble Purpose uses our unique position in the middle of the supply and demand equation to help more ~~agile, consultative~~people flow into Kelly’s talent pools, while also helping families, communities and ~~profitable company,~~economies thrive.

•We are committed to helping each Kelly team define the fastest, most efficient and ~~we are reshaping~~creative paths to achieving their business goals by removing unnecessary work and refocusing efforts in the right places to achieve our ~~business to make that goal a reality.~~ defined performance expectations in the most effective way possible.

While the COVID-19 pandemic has resulted in uncertainty in the economy and the labor markets that will affect our ~~near term~~near-term financial performance, we ~~will measure~~have determined long-term measures to gauge our progress, ~~using financial measures,~~ including:

•Revenue growth (both organic and inorganic);

•Gross profit rate ~~improvement; and~~improvement

•Conversion rate and EBITDA ~~margin.~~margin

Financial Measures

The constant currency (“CC”) change amounts ~~in the following tables~~ refer to the year-over-year percentage changes resulting from translating ~~2020~~2021 financial data into U.S. dollars using the same foreign currency exchange rates used to translate financial data for ~~2019.~~2020. We believe that CC measurements are a useful measure, indicating the actual trends of our operations without distortion due to currency fluctuations. We use CC results when analyzing the performance of our segments and measuring our results against those of our competitors. Additionally, substantially all of our foreign subsidiaries derive revenues and incur cost of services and selling, general and administrative (“SG&A”) expenses within a single country and currency which, as a result, provides a natural hedge against currency risks in connection with their normal business operations.

CC measures are non-GAAP (Generally Accepted Accounting Principles) measures and are used to supplement measures in accordance with GAAP. Our non-GAAP measures may be calculated differently from those provided by other companies, limiting their usefulness for comparison purposes. Non-GAAP measures should not be considered a substitute for, or superior to, measures of financial performance prepared in accordance with GAAP.

Reported and CC percentage changes ~~in the following tables~~ were computed based on actual amounts in thousands of dollars.

Return on sales (earnings from operations divided by revenue from services) and conversion rate (earnings from operations divided by gross profit) are ratios used to measure the Company’s operating efficiency.

EBITDA (earnings before interest, taxes, depreciation and amortization) and EBITDA margin (EBITDA divided by revenue from services) are measures used for understanding the Company's ability to generate cash flow and for judging overall operating performance.

NM (not meaningful) in the following tables is used in place of percentage changes where: the change is in excess of 500%, the change involves a comparison between earnings and loss amounts, or the comparison amount is zero.

Days sales outstanding (“DSO”) represents the number of days that sales remain unpaid for the period being reported. DSO is calculated by dividing average net sales per day (based on a rolling three-month period) into trade accounts receivable, net of allowances at the period end. Although secondary supplier revenues are recorded on a net basis (net of secondary supplier expense), secondary supplier revenue is included in the daily sales calculation in order to properly reflect the gross revenue amounts billed to the customer.

3032

Results of Operations

Total Company ~~- Second Quarter~~

(Dollars in millions)


	Second Quarter								June Year to Date
	2021			2020			% Change		2021			2020			% Change
Revenue from services	$	1,258.1		$	975.3		29.0	%	$	2,464.0		$	2,236.4		10.2	%
Gross profit	231.0			189.2			22.1		444.3			412.5			7.7
SG&A expenses excluding restructuring charges	217.3			178.3			21.8		420.0			389.1			7.9
Restructuring charges	—			(0.2)			NM		—			8.5			NM
Total SG&A expenses	217.3			178.1			21.9		420.0			397.6			5.6

Goodwill impairment charge	—			—			NM		—			147.7			NM
Gain on sale of assets	—			—			NM		—			32.1			NM
Earnings (loss) from operations	13.7			11.1			24.1		24.3			(100.7)			NM
Gain (loss) on investment in Persol Holdings	6.3			29.6			(78.8)		36.3			(48.2)			NM
Other income (expense), net	(0.3)			2.6			(109.0)		(3.7)			4.3			(185.8)
Earnings (loss) before taxes and equity in net earnings (loss) of affiliate	19.7			43.3			(54.4)		56.9			(144.6)			NM
Income tax expense (benefit)	(2.6)			0.9			(406.2)		7.9			(35.3)			122.2
Equity in net earnings (loss) of affiliate	1.7			(1.3)			NM		0.6			(2.8)			NM
Net earnings (loss)	$	24.0		$	41.1		(41.6)	%	$	49.6		$	(112.1)		NM	%

Gross profit rate	18.4		%	19.4		%	(1.0)	pts.	18.0		%	18.4		%	(0.4)	pts.
Conversion rate	5.9			5.8			0.1		5.5			(24.4)			29.9

2020 2019 Change CC
Change
Revenue from services $ 975.3 $ 1,367.5 (28.7) % (27.7) %
Gross profit 189.2 244.0 (22.5) (21.7)
SG&A expenses excluding restructuring charges 178.3 222.1 (19.7) (19.0)
Restructuring charges (0.2) (0.6) (66.5) (66.5)
Total SG&A expenses 178.1 221.5 (19.6) (18.9)
Gain on sale of assets — 12.3 NM
Earnings from operations 11.1 34.8 (68.2)
Earnings from operations excluding restructuring charges 10.9 34.2 (68.2)
Diluted earnings per share 1.04 2.12 (50.9)
Permanent placement income (included in revenue from services) 7.6 15.7 (51.5) (50.5)
Gross profit rate 19.4 % 17.8 % 1.6 pts.

`Second Quarter Results

~~Total Company revenue~~

Revenue from services ~~for~~in the second quarter increased 29.0% on a reported basis and 26.2% on a constant currency basis, and reflects revenue increases in all operating segments. Our acquisition of Softworld, a technology staffing and solutions firm, added approximately 310 basis points to the revenue growth rate. Compared to the second quarter of 2020, ~~declined 28.7%~~revenue from staffing services increased 32.4% and revenue from outcome-based services increased 7.8%. Permanent placement revenue, which is included in ~~comparison to~~revenue from services, more than doubled from the prior year and declined 27.7% on a CC basis. As noted in the following discussions, revenue decreased in all three segments, due primarily to lower demand as a result of the COVID-19 pandemic and the resulting economic slow-down. Revenue from services for the second quarter of 2020 includes the results of the Insight acquisition, which added approximately 40 basis points to the total revenue growth rate.year.

~~The gross~~Gross profit ~~rate~~ increased by 160 basis points from the prior year. The increase was due primarily to government wage subsidies, received as the employer of record, which accounted for approximately 100 basis points, lower employee-related costs and the impact of improved product mix. As noted in the following discussions, increases in the GTS and Americas Staffing gross profit rates were22.1% on higher revenue volume, partially offset by a decrease in the gross profit ~~rate of International Staffing.~~

Total SG&A expenses decreased 19.6% on a reported basis and 18.9% on a CC basis. This decrease was due primarily to lower administrative salaries and performance-based compensation, including additional short-term cost reductions implemented to further align costs with current revenue volume trends. Included in total SG&A expenses are adjustments to previously recorded restructuring charges of $0.2 million in the second quarter of 2020 and $0.6 million in the second quarter of 2019.

Gain on sale of assets of $12.3 million primarily represents the excess of the proceeds over the cost of an unused parcel of land located near the Company headquarters sold during the second quarter of 2019.

~~Diluted earnings per share for the second quarter of 2020 was $1.04, as compared to diluted earnings per share of $2.12 for the second quarter of 2019.~~rate. The 2020 second quarter diluted earnings per share was impacted by a gain, net of tax, of approximately $0.52 per share related to the investment in Persol Holdings. The 2019 second quarter diluted earnings per share were impacted by a gain, net of tax, of approximately $1.07 per share related to the gain on the investment in Persol Holdings, a gain, net of tax, of approximately $0.23 related to a gain on sale of an unused parcel of land and approximately $0.01 per share, net of tax, related to adjustments to restructuring charges.

~~Americas Staffing - Second Quarter~~

~~(Dollars in millions)~~

2020 2019 Change CC
Change
Revenue from services $ 326.7 $ 597.6 (45.3) % (44.1) %
Gross profit 63.4 108.8 (41.7) (40.9)
SG&A expenses excluding restructuring charges 69.8 93.8 (25.5) (24.7)
Restructuring charges (0.1) (0.6) (88.3) (88.3)
Total SG&A expenses 69.7 93.2 (25.1) (24.3)
Earnings (loss) from operations (6.3) 15.6 NM
Earnings (loss) from operations excluding restructuring charges (6.4) 15.0 NM
Gross profit rate 19.4 % 18.2 % 1.2 pts.

The change in Americas Staffing revenue from services reflects a 40% decrease in hours volume and a 9% decrease in average bill rates (a 6% decrease on a CC basis), partially offset by the impact of the January 2020 acquisition of Insight. The decline in hours reflects the impact from the challenging market conditions resulting from COVID-19, primarily in education related to school closures, and in manufacturing industry clients from the temporary closure of customer facilities. The decrease in average bill rates was related to both customer mix and product mix due to lower education volume. Americas Staffing represented 33% of total Company revenue in the second quarter of 2020 and 44% in the second quarter of 2019.

~~From a product perspective, the change in revenue reflects lower volume in all products, most significantly in commercial and education.~~

~~The Americas Staffing gross profit rate increased 120 basis points in comparison to the prior year, due primarily to lower overall employee costs.~~

Total SG&A expenses decreased 25.1% from the prior year, due primarily to lower administrative salaries and performance-based compensation, including additional short-term cost reductions implemented to further align costs with current revenue volume trends. Included in total SG&A expenses in the second quarter of 2020 and 2019 are credits of $0.1 million and $0.6 million, respectively, related primarily to the adjustments of previously accrued severance charges for U.S. branch-based staffing operations.

~~GTS - Second Quarter~~

~~(Dollars in millions)~~

2020 2019 Change CC
Change
Revenue from services $ 466.9 $ 505.9 (7.7) % (7.5) %
Gross profit 103.0 99.7 3.3 3.8
SG&A expenses excluding restructuring charges 64.3 74.3 (13.5) (13.2)
Restructuring charges (0.1) — NM NM
Total SG&A expenses 64.2 74.3 (13.6) (13.4)
Earnings from operations 38.8 25.4 53.3
Earnings from operations excluding restructuring charges 38.7 25.4 52.7
Gross profit rate 22.1 % 19.7 % 2.4 pts.

Revenue from services decreased 7.7% compared to last year. While many of GTS’s products and customers are in essential industries and have been generally resilient during the COVID-19 pandemic, there was a decline in the second quarter of 2020 volume in centrally delivered staffing business and PPO businesses, predominantly in the automotive manufacturing, industrial and energy industries. These reductions were partially offset by increases from program expansions and new customer contracts in our KellyConnect and BPO products. GTS revenue represented 48% of total Company revenue in the second quarter of 2020 and 37% in the second quarter of 2019.

~~The increase in the GTS gross profit rate was due to lower employee-related costs and the continued structural improvement in our product mix.~~

Total SG&A expenses decreased 13.6% from the prior year, due to effective cost management and the impact of short-term cost reduction actions. These actions were taken in the second quarter of 2020 to mitigate the impact of COVID-19 related demand disruption to further align the costs with current revenue volume trends.

~~International Staffing - Second Quarter~~

~~(Dollars in millions)~~

2020 2019 Change CC
Change
Revenue from services $ 184.6 $ 268.1 (31.1) % (29.3) %
Gross profit 23.2 36.1 (36.0) (34.3)
Total SG&A expenses 25.1 32.6 (23.2) (21.5)
Earnings (loss) from operations (1.9) 3.5 NM
Gross profit rate 12.5 % 13.5 % (1.0) pts.

In comparison to the prior year, International Staffing revenue from services decreased 31.1% on a reported basis and 29.3% on a CC basis. The decline was primarily due to a decrease in hours volume as COVID-19 disrupted operations across the segment and, in particular, in Portugal, France and the U.K. These decreases were partially offset by increased revenue in Russia, due to increased information technology and call center business. International Staffing represented 19% of total Company revenue in the second quarter of 2020 and 20% in the second quarter of 2019.

~~The International Staffing~~ gross profit rate decreased primarily due to ~~lower~~the impact of temporary government wage subsidies in the prior year, partially offset by the impact of higher permanent placement income ~~as well as unfavorable customer mix.~~and the acquisition of Softworld, which generates higher gross profit rates. Decreases in the gross profit rate for Professional & Industrial, Education and Outsourcing & Consulting were partially offset by increases in the gross profit rate for Science, Engineering & Technology and International. Permanent placement ~~income,~~revenue, which is included in revenue from services and has very low direct costs of services, has a disproportionate impact on gross profit rates.

Total SG&A expenses ~~decreased 23.2% due~~increased 21.9% on a reported basis and 19.8% on a constant currency basis. SG&A expenses related to ~~cost management~~Softworld, including amortization of intangibles and other operating expenses, accounted for approximately 460 basis points to ~~mitigate~~the year-over-year increase. The increase in SG&A expenses also reflects increases in performance-based incentive compensation expenses and the impact of temporary expense mitigation efforts in the ~~COVID-19 disruption.~~prior year.

Earnings from operations for the second quarter of 2021 totaled $13.7 million, compared to earnings from operations of $11.1 million in the second quarter of 2020. Included in total earnings from operations is approximately $2.3 million, related to Softworld earnings from operations, inclusive of amortization of intangibles. Earnings from operations increased in all operating segments, with the exception of Professional & Industrial.

3433

~~Results~~Gain (loss) on investment in Persol Holdings represents the gain or loss resulting from changes in the market price of ~~Operations~~

~~Total Company - June Year to Date~~

~~(Dollars~~our investment in ~~millions)~~

2020 2019 Change CC
Change
Revenue from services $ 2,236.4 $ 2,750.1 (18.7) % (18.0) %
Gross profit 412.5 495.6 (16.8) (16.2)
SG&A expenses excluding restructuring charges 389.1 450.6 (13.7) (13.2)
Restructuring charges 8.5 5.7 49.3 49.7
Total SG&A expenses 397.6 456.3 (12.9) (12.4)
Goodwill impairment charge 147.7 — NM
Gain on sale of assets 32.1 12.3 161.6
Earnings (loss) from operations (100.7) 51.6 NM
Earnings (loss) from operations excluding restructuring charges (92.2) 57.3 NM
Diluted earnings (loss) per share (2.86) 2.68 NM
Permanent placement income (included in revenue from services) 19.9 31.6 (37.0) (36.1)
Gross profit rate 18.4 % 18.0 % 0.4 pts.
the common stock of Persol Holdings. The gains or losses fluctuate each quarter based on the quoted market price of the Persol Holdings common stock at period end.

~~Total Company revenue~~Income tax benefit was $2.6 million in the second quarter of 2021 and income tax expense was $0.9 million for the second quarter of 2020. These amounts were impacted by changes in the fair value of the Company's investment in Persol Holdings, which resulted in charges of $1.9 million and $9.0 million for the second quarter of 2021 and 2020, respectively. The second quarter of 2021 had a benefit of $5.2 million from a change in United Kingdom tax rates, while the second quarter of 2020 had a benefit of $7.7 million from Brazil outside basis differences.

The net earnings for the period were $24.0 million, compared to net earnings of $41.1 million from the second quarter of 2020. This change was due primarily to lower gains on Persol Holdings common stock.

June Year-to-Date Results

Revenue from services ~~for~~in the first six months of 2021 increased 10.2% on a reported basis and 8.3% on a constant currency basis, and reflects revenue increases in all operating segments. Our acquisition of Softworld in early April 2021 added approximately 140 basis points to the revenue growth rate.Compared to the first six months of 2020, ~~declined 18.7% in comparison to the prior year~~revenue from staffing services increased 9.2%, revenue from outcome-based services increased 5.1%, and ~~declined 18.0%~~permanent placement income increased 74.1%.

Gross profit increased 7.7% on higher revenue volume, partially offset by a ~~CC basis. As noted~~decrease in the ~~following discussions, revenue~~gross profit rate. The gross profit rate decreased ~~in all three segments,~~primarily due ~~primarily~~ to the impact of ~~COVID-19, which began~~temporary government wage subsidies in mid-March of this year. Revenue from services for the first six months of 2020 includes the results of the Insight acquisition, which added approximately 70 basis points to the total revenue growth rate.

~~The gross profit rate increased by 40 basis points from~~ the prior ~~year. As noted in the following discussions, an increase in the GTS gross profit rate was~~year, partially offset by ~~decreases~~the impact of higher permanent placement income and the acquisition of Softworld, which generates higher gross profit rates. Decreases in the gross profit rate for Professional & Industrial and Outsourcing & Consulting were partially offset by increases in ~~Americas Staffing~~the gross profit rate for Science, Engineering & Technology, Education and ~~International Staffing.~~International. The April 2021 acquisition of Softworld accounted for approximately 20 basis points.

Total SG&A expenses ~~decreased 12.9% on a reported basis and 12.4% on a CC basis. This decrease was due primarily~~increased 5.6% compared to lower administrative salaries and performance-based compensation, including additional short-term cost reductions implemented to further align costs with current revenue volume trends. Included in totallast year. With the exception of Professional & Industrial, SG&A expenses ~~are restructuring charges~~in all segments increased in comparison to the prior year. SG&A expenses related to Softworld, including amortization of ~~$8.5 million~~intangibles and other operating expenses, accounted for approximately 210 basis points to the year-over-year increase. The increase in SG&A expenses also reflects increases in performance-based incentive compensation expenses and the impact of temporary expense mitigation efforts in the prior year.

Included in SG&A expenses in the first six months of ~~2020. This is related to actions~~2020 was $8.5 million of restructuring charges. Actions were taken in the first quarter of 2020 to position the Company to adopt ~~a new~~the updated operating model ~~later in 2020~~ and to align the U.S. branch network facilities footprint with a more technology-enabled service delivery methodology. ~~Restructuring charges of $5.7 million in the first six months of 2019 represent severance costs primarily related to U.S. branch-based staffing operations.~~

During the first six months of 2020, the negative reaction to the pandemic by the global equity markets also resulted in a decline in the Company's common stock price. This triggered an interim goodwill impairment test, resulting in a $147.7 million goodwill impairment charge in the first quarter of 2020.

Gain on sale of assets of $32.1 million in 2020 represents the excess of the proceeds over the cost of the headquarters properties sold in the first quarter of 2020. The main headquarters building was subsequently leased back toby the Company during the first quarter of 2020. Gain on sale of assets of $12.3 million primarily represents the excess of the proceeds over the cost of an unused parcel of land located near the Company headquarters sold during the second quarter of 2019.

~~Diluted loss per share~~

Earnings from operations for the first six months of ~~2020 was $2.86, as~~2021 totaled $24.3 million, compared to ~~diluted~~a loss from operations of $100.7 million in the first six months of 2020. The increase in earnings ~~per share~~from operations from the prior year primarily reflects the impact of ~~$2.68~~the goodwill impairment charge and restructuring charge in 2020, partially offset by the 2020 gain on sale of assets.

Gain (loss) on investment in Persol Holdings represents the gain or loss resulting from changes in the market price of our investment in the common stock of Persol Holdings. The gains or losses fluctuate each quarter based on the quoted market price of the Persol Holdings common stock at period end.

Other expense for the first six months of ~~2019. The 2020 diluted loss per share~~2021 totaled $3.7 million, compared to other income of $4.3 million for the first six months of 2020. Included in the 2021 amount are transaction-related expenses from the April 2021 acquisition of Softworld and a one-time, non-cash write-down of an equity investment.

Income tax expense was $7.9 million in the first six months of 2021 and income tax benefit was $35.3 million for the first six months of 2020. These amounts were impacted by changes in the ~~goodwill impairment charge, net~~fair value of ~~tax, of approximately $3.18 per share, a loss, net of tax, of approximately $0.85 per share related to~~ the Company's investment in Persol Holdings, ~~gain~~which resulted in a charge of $11.1 million and a benefit of $14.8 million for June year to date 2021 and 2020, respectively. June year to date 2020 includes a tax benefit of $23.0 million on ~~sale~~the impairment of ~~assets, net~~goodwill.

Our tax expense is affected by recurring items, such as the amount of pretax income and its mix by jurisdiction, U.S. work opportunity credits and the change in cash surrender value of tax exempt investments in life insurance policies. It is also affected by discrete items that may occur in any given period but are not consistent from period to period, such as tax law changes, changes in judgment regarding the realizability of ~~approximately $0.61 per share~~deferred tax assets, the tax effects of stock compensation, and ~~restructuring charges, net~~changes in the fair value of ~~tax, of approximately $0.16 per share. The 2019 diluted earnings per share were impacted by a gain, net of tax, of approximately $1.31 per share related to~~ the ~~gain on the~~Company’s investment in Persol Holdings, ~~gain on sale of assets, net of tax, of approximately $0.23 per share and restructuring charges, net of tax, of approximately $0.11 per share.~~

~~Beginning in the third~~which are treated as discrete since they cannot be estimated. The first quarter of 2020 ~~in connection with the adoption~~impairment of ~~a new operating model reflecting the Company's focus on delivering specialty talent solutions, the Company will be revising the reportable segments and recasting prior year reportable segment results.~~goodwill was treated as discrete.

The net earnings for the period were $49.6 million, compared to a net loss of $112.1 million from the first six months of 2020. This change was due primarily to higher earnings from operations and increased gains of Persol Holdings common stock, net of tax.

3635

~~Americas Staffing - June Year to Date~~Operating Results By Segment

(Dollars in millions)

2020 2019 Change CC
Change
Revenue from services $ 860.1 $ 1,224.1 (29.7) % (29.0) %
Gross profit 157.0 226.0 (30.5) (30.1)
SG&A expenses excluding restructuring charges 157.7 188.7 (16.4) (16.0)
Restructuring charges 5.5 5.7 (2.3) (2.3)
Total SG&A expenses 163.2 194.4 (16.0) (15.6)
Earnings (loss) from operations (6.2) 31.6 NM
Earnings (loss) from operations excluding restructuring charges (0.7) 37.3 NM
Gross profit rate 18.3 % 18.5 % (0.2) pts.


	Second Quarter						June Year to Date
	2021		2020		% Change		2021		2020		% Change
Revenue from Services:
Professional & Industrial	$	466.5	$	406.4	14.8	%	$	934.1	$	900.2	3.8	%
Science, Engineering & Technology	298.2		247.3		20.6		552.9		517.5		6.8
Education	105.9		25.1		322.1		217.5		167.6		29.8
Outsourcing & Consulting	107.3		83.6		28.2		206.6		173.1		19.3
International	280.4		213.0		31.6		553.3		478.2		15.7
Less: Intersegment revenue	(0.2)		(0.1)		18.0		(0.4)		(0.2)		84.1
Consolidated Total	$	1,258.1	$	975.3	29.0	%	$	2,464.0	$	2,236.4	10.2	%

~~The change in Americas Staffing~~Second Quarter Results

Professional & Industrial revenue from services ~~reflects a 28% decrease~~increased 14.8%, due primarily to an increase in the hours volume ~~and a 5% decrease~~as customer demand improved in ~~average bill rates (a 4% decrease on a CC basis),~~our staffing businesses as compared to last year, which was significantly impacted by COVID-19. This increase was coupled with higher permanent placement income, partially offset by a decrease in revenue from our outcome-based services as customer demand declined.

Science, Engineering & Technology revenue from services increased 20.6% on a reported basis, which includes revenues from the acquisition of Softworld. On an organic basis, the revenue growth was 8.3%, which was driven by hours volume increases in our staffing business across most specialties as customer demand increased compared to last year, which was impacted by COVID-19, coupled with increases in outcome-based services and permanent placement income.

Education revenue from services increased 322.1%, reflecting the return to in-school instruction by many schools, resulting in increased demand for our services as compared to a year ago. In the second quarter of 2020, many districts were using virtual or hybrid instruction methods due to the impact of COVID-19, which decreases the ~~January 2020~~demand for our services.

Outsourcing & Consulting revenue from services increased due primarily to the increase in hours revenue volume in our PPO specialty.

International revenue from services increased 31.6% on a reported basis and increased 21.6% in constant currency. Year-over-year revenue comparisons were unfavorably impacted by the sale of our staffing operations in Brazil in August 2020. Excluding Brazil, revenue increased 35.5% on a reported basis and 25.2% on a constant currency basis. The increase was primarily due to higher hours volume, particularly in France, Portugal and Mexico.

June Year-to-Date Results

Professional & Industrial revenue from services increased 3.8%, due primarily to an increase in the hours volume as customer demand improved in our staffing businesses as compared to last year, which was significantly impacted by COVID-19. This increase was combined with an increase in revenue from permanent placement income and our outcome-based services.

Science, Engineering & Technology revenue from services increased 6.8% on a reported basis, which includes revenues from the acquisition of ~~Insight. The decline~~Softworld. On an organic basis the revenue growth was 1.0%, which was driven by hours increases in ~~hours reflects~~our staffing business across most specialties, coupled with an increase in permanent placement income.

Education revenue from services increased 29.8% reflecting the ~~impact from the challenging market conditions~~return to in-school instruction by many schools, resulting ~~from COVID-19, primarily~~ in ~~education related~~increased demand for our services as compared to school closures, and in manufacturing industry clients from the temporary closure of customer facilities. The decrease in average bill rates was related to customer mix in commercial, education and engineering products as well as product mix from lower education volumes. Americas Staffing represented 39% of total Company revenue ina year ago. In the first six months of 2020, ~~and 45% in~~many districts were using virtual or hybrid instruction methods due to the ~~first six months~~impact of ~~2019.~~COVID-19.

~~From a product perspective, the change in~~Outsourcing & Consulting revenue ~~reflects lower~~from services increased 19.3% due primarily to increased hours volume in ~~all products, most significantly~~our PPO product and new customer wins in ~~commercial and education.~~our RPO product.

~~The Americas Staffing gross profit rate decreased in comparison to the prior year, due primarily to customer mix.~~

~~Total SG&A expenses decreased 16.0%~~International revenue from services increased 15.7% on a reported basis and increased 9.0% in constant currency. Year-over-year revenue comparisons were unfavorably impacted by the ~~prior year,~~sale of our staffing operations in Brazil in August 2020. Excluding Brazil, revenue increased 19.5% on a reported basis and 12.6% on a constant currency basis. The increase was primarily due ~~primarily~~ to ~~lower administrative salaries~~higher hours volume, particularly in France, Portugal and performance-based compensation, including additional short-term cost reductions implemented to further align costs with current revenue volume trends. The restructuring costs in the first six months of 2020 primarily represent facilities lease buy-out costs and severance costs related to U.S. branch-based staffing operations. The restructuring costs in the first six months of 2019 primarily represent severance costs related to U.S. branch-based staffing operations.

Mexico.

~~GTS - June Year to Date~~

Operating Results By Segment (continued)

(Dollars in millions)

2020 2019 Change CC
Change
Revenue from services $ 970.1 $ 1,006.9 (3.7) % (3.5) %
Gross profit 203.2 200.1 1.6 1.9
SG&A expenses excluding restructuring charges 137.1 149.0 (8.0) (7.7)
Restructuring charges 0.8 — NM NM
Total SG&A expenses 137.9 149.0 (7.5) (7.2)
Earnings from operations 65.3 51.1 27.8
Earnings from operations excluding restructuring charges 66.1 51.1 29.4
Gross profit rate 20.9 % 19.9 % 1.0 pts.


	Second Quarter								June Year to Date
	2021			2020			Change		2021			2020			Change
Gross Profit:
Professional & Industrial	$	75.2		$	78.9		(4.7)	%	$	151.1		$	164.0		(7.9)	%
Science, Engineering & Technology	66.5			50.6			31.5		119.7			105.3			13.7
Education	16.8			4.3			291.1		34.0			24.7			37.6
Outsourcing & Consulting	34.8			29.2			19.3		66.1			58.0			14.1
International	37.7			26.2			43.8		73.4			60.5			21.3

Consolidated Total	$	231.0		$	189.2		22.1	%	$	444.3		$	412.5		7.7	%

Gross Profit Rate:
Professional & Industrial	16.1		%	19.4		%	(3.3)	pts.	16.2		%	18.2		%	(2.0)	pts.
Science, Engineering & Technology	22.3			20.4			1.9		21.6			20.3			1.3
Education	15.8			17.1			(1.3)		15.6			14.7			0.9
Outsourcing & Consulting	32.5			34.9			(2.4)		32.0			33.5			(1.5)
International	13.4			12.3			1.1		13.3			12.7			0.6
Consolidated Total	18.4		%	19.4		%	(1.0)	pts.	18.0		%	18.4		%	(0.4)	pts.

~~Revenue from services~~Second Quarter Results

Gross profit for the Professional & Industrial segment decreased ~~3.7% compared~~due to ~~last year. While many of GTS’s products and customers are in essential industries and have been generally resilient during the COVID-19 pandemic, there was~~ a decline in ~~second quarter~~the gross profit rate, partially offset by higher revenue volume. In comparison to the prior year, the gross profit rate decreased 330 basis points. This decrease reflects the unfavorable year-over-year impact of ~~2020 volume~~government wage subsidies, increased costs associated with our outcome-based services, and a shift in ~~centrally delivered~~product mix compared to the prior year as demand for staffing ~~business and PPO businesses, predominantly in the automotive manufacturing, industrial and energy industries.~~services increased. These ~~reductions~~decreases were partially offset by ~~increases from program expansions and new customer contracts in our BPO and KellyConnect products. GTS revenue represented 43%~~the impact of ~~total Company revenue in the first six months of 2020 and 37% in the first six months of 2019.~~increased permanent placement income this year.

The Science, Engineering & Technology gross profit increased on higher revenue volume and an increase in the ~~GTS~~gross profit rate. The gross profit rate ~~was~~increased 190 basis points due to ~~continued structural improvement in our product~~increased permanent placement income, coupled with improved specialty mix, ~~and lower employee-related costs.~~including the acquisition of Softworld which generates higher gross profit margins.

~~Total SG&A expenses~~Gross profit for the Education segment increased on higher revenue volume, partially offset by a decrease in the gross profit rate. The gross profit rate decreased ~~7.5%~~130 basis points due primarily to the unfavorable year-over-year impact of government wage subsidies, partially offset by an increase in permanent placement income from Greenwood/Asher, our acquisition in late 2020.

The Outsourcing & Consulting gross profit increased on higher revenue volume, partially offset by a decrease in the ~~prior year,~~gross profit rate. The gross profit rate decreased 240 basis points primarily due to ~~effective cost management~~a change in product mix within this segment, as PPO revenues increased.

International gross profit increased on higher revenue volume and ~~short-term cost reduction actions. These actions were taken~~an increase in the ~~first six months of 2020~~gross profit rate. The gross profit rate increased 110 basis points primarily due to mitigate the impact of COVID-19 related demand disruption to further align the costs with current revenue volume trends. Included in total SG&A expenses are $0.8 million related to restructuring charges, representing primarily employee separation costs.customer mix and higher permanent placement income.

June Year-to-Date Results

Gross profit for the Professional & Industrial segment decreased due to a decrease in the gross profit rate, partially offset by higher revenue volume. In comparison to the prior year, the gross profit rate decreased 200 basis points. This decrease reflects the unfavorable year-over-year impact of government wage subsidies, increased costs associated with our outcome-based services, and a shift in product mix compared to the prior year as demand for staffing services increased. These decreases were partially offset by the impact of increased permanent placement income this year.

The Science, Engineering & Technology gross profit increased on higher revenue volume and an increase in the gross profit rate. The gross profit rate increased 130 basis points due to increased permanent placement income, coupled with improved specialty mix, including the acquisition of Softworld in April 2021.

Gross profit for the Education segment increased on higher revenue volume and an increase in the gross profit rate. The gross profit rate increased 90 basis points due primarily to higher permanent placement income from Greenwood/Asher, our acquisition in late 2020. This increase was partially offset by the unfavorable year-over-year impact of government wage subsidies.

The Outsourcing & Consulting gross profit increased on higher revenue volume, partially offset by a decrease in the gross profit rate. The gross profit rate decreased 150 basis points primarily due to a change in product mix within this segment as PPO revenues increased.

International gross profit increased on higher revenue volume and an increase in the gross profit rate. The gross profit rate increased 60 basis points primarily due to customer mix.

~~International Staffing - June Year to Date~~Operating Results By Segment (continued)

(Dollars in millions)

2020 2019 Change CC
Change
Revenue from services $ 412.2 $ 527.0 (21.8) % (20.2) %
Gross profit 53.1 70.7 (24.9) (23.3)
SG&A expenses excluding restructuring charges 53.3 63.9 (16.6) (15.1)
Restructuring charges 1.1 — NM NM
Total SG&A expenses 54.4 63.9 (14.9) (13.4)
Earnings (loss) from operations (1.3) 6.8 NM
Earnings (loss) from operations excluding restructuring charges (0.2) 6.8 NM
Gross profit rate 12.9 % 13.4 % (0.5) pts.


	Second Quarter						June Year to Date
	2021		2020		% Change		2021		2020		% Change
SG&A Expenses:
Professional & Industrial	$	69.0	$	64.6	6.9	%	$	138.4	$	145.1	(4.6)	%
Science, Engineering & Technology	46.9		31.3		49.7		82.6		67.8		21.8
Education	15.3		9.5		60.5		29.5		26.1		12.9
Outsourcing & Consulting	30.1		25.1		19.7		58.5		53.7		8.9
International	34.6		28.3		22.3		67.7		61.5		10.1

Corporate expenses	21.4		19.3		10.7		43.3		43.4		(0.5)
Consolidated Total	$	217.3	$	178.1	21.9	%	$	420.0	$	397.6	5.6	%

	Second Quarter						June Year to Date
	2021		2020		% Change		2021		2020		% Change
Restructuring Charges Included in SG&A Expenses:
Professional & Industrial	$	—	$	—	NM	%	$	—	$	4.4	NM	%
Science, Engineering & Technology	—		—		NM		—		0.5		NM
Education	—		(0.1)		NM		—		0.8		NM
Outsourcing & Consulting	—		—		NM		—		—		NM
International	—		—		NM		—		1.1		NM
Corporate expenses	—		(0.1)		NM		—		1.7		NM
Consolidated Total	$	—	$	(0.2)	NM	%	$	—	$	8.5	NM	%

In comparison to the prior year, International Staffing revenue from services decreased 21.8% on a reported basis and 20.2% on a CC basis. The decline was primarily due to a decrease in hours volume in France, Portugal and Italy, due to declining market conditions early in the year as a result of the COVID-19 economic disruption. These decreases were partially offset by increased revenue in Russia, due to increased information technology and call center business. International Staffing represented 18% of total Company revenue in the first six months of 2020 and 19% in the first six months of 2019.

~~The International Staffing gross profit rate decreased primarily due to lower permanent placement income, as well as unfavorable customer mix.~~Second Quarter Results

Total SG&A expenses ~~decreased 14.9%~~in Professional & Industrial increased 6.9% from the prior year. Year-over-year comparisons were impacted by temporary expense mitigation actions taken in the second quarter of 2020 as a result of lower revenue volume due to ~~cost management~~the COVID-19 disruption. This increase was combined with an increase in performance-based incentive compensation as compared to the prior year.

Total SG&A expenses in Science, Engineering & Technology increased 49.7% from the prior year, and includes the impact of the acquisition of Softworld in the second quarter of 2021. On an organic basis, SG&A expenses increased 23% from the prior year. Year-over-year comparisons of salaries and related costs were impacted by temporary expense mitigation actions taken in the second quarter of 2020 as a result of lower revenue volume due to the COVID-19 disruption. These increases were combined with higher headcount in sales and recruiting talent, and an increase in performance-based incentive compensation.

Total SG&A expenses in Education increased 60.5% from the prior year. Year-over-year comparisons of salaries and related costs were impacted by temporary expense mitigation actions taken in the second quarter of 2020 to mitigate the impact of the lower revenue volume as a result of the COVID-19 ~~disruption~~disruption.

Total SG&A expenses in Outsourcing & Consulting increased 19.7% from the prior year. Year-over-year comparisons of salaries and related costs were impacted by temporary expense mitigation actions taken in the second quarter of 2020 to mitigate the impact of the lower revenue volume as a ~~continued focus~~result of the COVID-19 disruption. These increases were combined with an increase in performance-based incentive compensation.

Total SG&A expenses in International increased 22.3% on a reported basis and increased ~~productivity~~13.3% on a constant currency basis. Expenses were higher as a result of higher salary-related expenses due to increased headcount, mainly in our branch network. Included in total SG&A are $1.1 million of restructuring charges, which primarily related to France staffing operations to reposition our operating model to pursue growth through specialized staffing business.

Corporate expenses increased 10.7% due primarily to higher performance-based incentive compensation.

June Year-to-Date Results

Total SG&A expenses in Professional & Industrial decreased 4.6%, or 1.7% excluding restructuring charges, due primarily to reduced facilities expense as we continue to evaluate and reduce our branch footprint in the U.S. and Canada. This decrease was partially offset by an increase in salaries and performance-based incentive compensation as compared to the prior year.

Total SG&A expenses in Science, Engineering & Technology increased 21.8%, or 22.8% excluding restructuring charges. Excluding restructuring charges and the acquisition of Softworld, SG&A expenses increased 10.3%. Year-over-year comparisons of salaries and related costs were impacted by temporary expense mitigation actions taken in response to the COVID-19 disruption in 2020. These increases were combined with higher headcount in sales and recruiting talent, and an increase in performance-based incentive compensation.

Total SG&A expenses in Education increased 12.9%, or 16.8% excluding restructuring charges. Year-over-year comparisons of salaries and related costs were impacted by temporary expense mitigation actions taken in 2020 in response to the COVID-19 disruption.

Total SG&A expenses in Outsourcing & Consulting increased 8.9% in comparison to the prior year. Year-over-year comparisons of salaries and related costs were impacted by temporary expense actions taken in 2020 in response to the impact of the COVID-19 disruption.

Total SG&A expenses in International increased 10.1% on a reported basis and increased 3.3% on a constant currency basis. Excluding the restructuring charges, expenses increased 5.1% on a constant currency basis. Expenses were higher primarily due to increases in performance-based incentive compensation.

Corporate expenses were flat in comparison to the prior year. Lower restructuring and long-term disability costs were offset by higher performance-based incentive compensation.

3941

Operating Results By Segment (continued)

(Dollars in millions)


	Second Quarter						June Year to Date
	2021		2020		% Change		2021		2020		% Change
Earnings (Loss) from Operations:
Professional & Industrial	$	6.2	$	14.3	(57.0)	%	$	12.7	$	18.9	(32.9)	%
Science, Engineering & Technology	19.6		19.3		1.8		37.1		37.5		(1.1)
Education	1.5		(5.2)		NM		4.5		(1.4)		NM
Outsourcing & Consulting	4.7		4.1		16.2		7.6		4.3		78.9
International	3.1		(2.1)		NM		5.7		(1.0)		NM
Corporate	(21.4)		(19.3)		(10.7)		(43.3)		(159.0)		72.8
Consolidated Total	$	13.7	$	11.1	24.1	%	$	24.3	$	(100.7)	NM	%

Second Quarter Results

Professional & Industrial reported earnings of $6.2 million for the quarter, a 57.0% decrease from a year ago.The decrease in earnings was primarily due to the year-over-year impact of the government wage subsidies we received in the second quarter of 2020 and increased costs of services reducing our gross profit rate in our outcome-based products, as well as increasing expenses. These were partially offset by increased revenues in our staffing product and an increase in our permanent placement income.

Science, Engineering & Technology reported earnings of $19.6 million for the quarter, a 1.8% increase from a year ago. The increase in earnings was primarily due to the impact of the Softworld acquisition, coupled with increases in organic staffing and permanent placement revenues in most of our specialties within the SET business unit. These increases were partially offset by increases in certain expenses, including those related to additional full-time employees and increased performance-based incentive compensation.

Education reported earnings of $1.5 million for the quarter, compared to a loss of $5.2 million a year ago. The change was primarily due to the increase in revenue, reflecting the return to in-school instruction by many schools, resulting in increased demand for our services as compared to a year ago. In 2020, many districts were using virtual or hybrid instruction methods due to the impact of COVID-19.

Outsourcing & Consulting reported earnings of $4.7 million for the quarter, a 16.2% increase from a year ago. The increase in earnings was primarily due to the impact of increased revenue volumes within the segment.

International reported earnings of $3.1 million for the quarter, compared to a loss of $2.1 million a year ago. The increase in earnings was primarily due to improving revenue across both Europe and Mexico.

June Year-to-Date Results

Professional & Industrial reported earnings of $12.7 million, a 32.9% decrease from a year ago. The decrease in earnings was primarily due to the year-over-year impact of the government wage subsidies we received in the second quarter of 2020 and increased costs of services reducing our gross profit rate in our outcome-based product lines. These were partially offset by increased revenues in our staffing product and an increase in our permanent placement income.

Science, Engineering & Technology reported earnings of $37.1 million, a 1.1% decrease from a year ago. The decrease in earnings was primarily due to higher expenses related to performance-based incentive compensation and higher salaries due to investment in additional sales and recruiting resources, which exceeded revenue and gross margin growth.This was partially offset by earnings from Softworld, which was acquired in April 2021.

Education reported earnings of $4.5 million, compared to a loss of $1.4 million a year ago. The increase was primarily due to an increase in revenue, reflecting the return to in-school instruction by many schools, resulting in increased demand for our services as compared to a year ago. In 2020, many districts were using virtual or hybrid instruction methods due to the impact of COVID-19.

Outsourcing & Consulting reported earnings of $7.6 million, a 78.9% increase compared to a year ago. The increase in earnings was primarily due to the impact of increased revenue volumes within the segment.

International reported earnings of $5.7 million, compared to a loss of $1.0 million a year ago. The increase in earnings was primarily due to improving revenue across both Europe and Mexico.

Financial Condition

Historically, we have financed our operations through cash generated by operating activities and access to credit markets. Our working capital requirements are primarily generated from temporary employee payroll, which is generally paid weekly or monthly, and customer accounts ~~receivable.~~receivable, which is generally outstanding for longer periods. Since receipts from customers ~~generally~~ lag payroll to temporary employees, working capital requirements increase substantially in periods of growth. Conversely, when economic activity slows, working capital requirements may substantially decrease. This may result in an increase in our operating cash flows; however, any such increase would not be sustainable in the event that an economic downturn continued for an extended period. The impact of the current economic slow-down resulting from the COVID-19 crisis began in March ~~2020~~2020. While we have yet to return to pre-crisis revenue levels, we are seeing continued economic momentum and ~~continued during~~sustainable recovery in the second ~~quarter. Consistent with our historical results, the impact~~quarter of ~~the current economic conditions resulted in declines in working capital requirements, primarily Accounts Receivable, and increases in cash flows from operations as revenues slowed.~~2021.

As highlighted in the consolidated statements of cash flows, our liquidity and available capital resources are impacted by four key components: cash, cash equivalents and restricted cash, operating activities, investing activities and financing activities.

Cash, Cash Equivalents and Restricted Cash

Cash, cash equivalents and restricted cash totaled ~~$221.9~~$70.7 million at the end of the second quarter of ~~2020~~2021 and ~~$31.0~~$228.1 million at year-end ~~2019.~~2020. As further described below, we generated ~~$178.1~~$47.6 million of cash from operating activities, ~~generated $13.3~~used $201.7 million of cash ~~from~~for investing activities and used ~~$6.2~~$1.0 million of cash for financing activities.

Operating Activities

In the first six months of ~~2020,~~2021, we generated ~~$178.1~~$47.6 million of net cash from operating activities, as compared to generating ~~$73.5~~$178.1 million in the first six months of ~~2019. This change was~~2020, primarily due to ~~reduced~~increased working capital requirements as ~~revenues slowed. In addition, the Company deferred $48.2 million of tax payments as allowed by COVID-19 economic relief~~revenue levels continue to recover or surpass pre-COVID levels in ~~several jurisdictions. In the second quarter of 2020, the Company also monetized wage subsidy receivables outside the U.S. for $16.9 million in cash.~~certain segments.

Trade accounts receivable totaled ~~$1.1~~$1.4 billion at the end of the second quarter of ~~2020.~~2021. Global DSO was 60 days at the end of the second quarter of 2021, 64 days at year-end 2020 and 61 days at the end of the second quarter of 2020. The decrease since year-end 2020 ~~and 57 days~~reflects the collection of receivables from several large customers who were carrying higher balances due to customer-driven administrative issues at ~~the end of the second quarter of 2019.~~year end.

Our working capital position (total current assets less total current liabilities) was ~~$585.8~~$455.4 million at the end of the second quarter of ~~2020, an increase~~2021, a decrease of ~~$64.2~~$168.6 million from year-end ~~2019.~~2020. Excluding ~~additional~~the decrease in cash, working capital declined ~~$126.2~~$10.0 million from year-end ~~2019.~~2020. The current ratio (total current assets divided by total current liabilities) was ~~1.7~~1.4 at the end of the second quarter of ~~2020~~2021 and ~~1.6~~1.7 at year-end ~~2019.~~2020.

Investing Activities

In the first six months of ~~2020,~~2021, we ~~generated $13.3~~used $201.7 million of cash ~~from~~for investing activities, as compared to ~~using $79.6~~generating $13.3 million in the first six months of ~~2019.~~2020. Included in cash used for investing activities in the first six months of 2021 is $219.0 million of cash used for the acquisition of Softworld in April 2021, net of cash received. Included in cash from investing activities in the first six months of 2020 is $55.5 million of proceeds representing the cash received, net of transaction expenses, for the sale of three headquarters properties as a part of a sale and leaseback transaction. This was partially offset by $36.4 million of cash used for the acquisition of Insight in January 2020, net of the cash received and including working capital adjustments. Included in cash used for investing activities in the first six months of 2019 is $50.8 million for the acquisition of NextGen in January 2019, net of the cash received, and $35.6 million for the acquisition of GTA in January 2019, net of the cash received. These amounts were partially offset by proceeds of $13.8 million primarily from the sale of unused land.

Financing Activities

In the first six months of ~~2020,~~2021, we used ~~$6.2~~$1.0 million of cash for financing activities, as compared to ~~generating $8.6~~using $6.2 million in the first six months of ~~2019.~~2020. The change in cash ~~used in~~from financing activities was primarily related to the year-over-year change in dividend payments. Dividends paid per common share were $0.075 in first six months of 2020, while no dividends were paid in the first six months of 2021.

Changes in net cash from financing activities are also impacted by short-term borrowing activities. Debt totaled ~~$0.3~~$0.1 million at the end of the second quarter of ~~2020~~2021 and was ~~$1.9~~$0.3 million at year-end ~~2019.~~2020, and represented local borrowings in both periods. Debt-to-total capital (total debt reported in the consolidated balance sheet divided by total debt plus stockholders’ equity) is a common ratio to measure the relative capital structure and leverage of the Company. Our ratio of debt-to-total capital was 0.0% at the end of the second quarter of ~~2020~~2021 and ~~0.1%~~ at year-end ~~2019.~~2020.

The change in short-term borrowings in the first six months of 2021 and the first six months of 2020 was primarily due to payments on local lines of credit. ~~The change in short-term borrowings in the first six months of 2019 was primarily due to borrowings on our securitization facility.~~

~~We made dividend payments of $3.0 million in the first six months of 2020 and $5.9 million in the first six months of 2019.~~

4044

New Accounting Pronouncements

See New Accounting Pronouncements footnote in the Notes to Consolidated Financial Statements of this Quarterly Report on Form 10-Q for a description of new accounting pronouncements.

Critical Accounting Estimates

For a discussion of our critical accounting estimates, see “Management’s Discussion and Analysis of Financial Condition and Results of Operations” in our ~~2019~~2020 Form 10-K. For a discussion of the goodwill impairment charge recognized during the first quarter of 2020, see the Goodwill footnote in the Notes to our Consolidated Financial Statements of this Quarterly Report on Form 10-Q for more information.

Contractual Obligations and Commercial Commitments

There were no significant changes to our contractual obligations and commercial commitments from those disclosed in the section “Management’s Discussion and Analysis of Financial Condition and Results of Operations” in our ~~2019~~2020 Form 10-K, other than the sale and leaseback of the main headquarters building. Details of the lease payments by year are disclosed in the Leases footnote in the Notes to Consolidated Financial Statements in this Form 10-Q filing.10-K. We have no material unrecorded commitments, losses, contingencies or guarantees associated with any related parties or unconsolidated entities.

Liquidity

We expect to meet our ongoing short-term and long-term cash requirements principally through cash generated from operations, available cash and equivalents, securitization of customer receivables and committed unused credit facilities. Additional funding sources could include asset-based lending, or additional bank ~~facilities.~~facilities or sale of non-core assets. To meet significant cash requirements related to our nonqualified retirement plan, we may utilize proceeds from Company-owned life insurance policies. During 2020, cash generated from operations ~~will be~~was supplemented by ~~recent enactment of laws providing COVID-19 relief, most notably the Coronavirus Aid, Relief, and Economic Security Act which allows for~~ the deferral of payments of the Company's U.S. social security ~~taxes.~~taxes as allowed by the Coronavirus Aid, Relief, and Economic Security Act. Such deferrals are required to be repaid inby the end of 2021 and 2022.

We utilize intercompany loans, dividends, capital contributions and redemptions to effectively manage our cash on a global basis. We periodically review our foreign subsidiaries’ cash balances and projected cash needs. As part of those reviews, we may identify cash that we feel should be repatriated to optimize the Company’s overall capital structure. As of the ~~2020~~end of the second quarter ~~end,~~of 2021, these reviews have not resulted in any specific plans to repatriate a majority of our international cash balances. We expect much of our international cash will be needed to fund working capital growth in our local operations as working capital needs, primarily ~~Accounts Receivable,~~trade accounts receivable, increase during periods of growth. ~~The majority of our international cash is concentrated in a~~A cash pooling arrangement (the “Cash Pool”) ~~and~~ is available to fund general corporate needs internationally. The Cash Pool is a set of cash accounts maintained with a single bank that must, as a whole, maintain at least a zero balance; individual accounts may be positive or negative. This allows countries with excess cash to invest and countries with cash needs to utilize the excess cash.

As of the ~~end of the~~ second quarter of ~~2020,~~2021, we had $200.0 million of available capacity on our $200.0 million revolving credit facility and ~~$96.8~~$97.0 million of available capacity on our $150.0 million securitization facility. The securitization facility carried no short-term borrowings and ~~$53.2~~$53.0 million of standby letters of credit related to workers’ compensation. Together, the revolving credit and securitization facilities provide the Company with committed funding capacity that may be used for general corporate purposes subject to financial covenants and restrictions. While we believe these facilities will cover our working capital needs over the short term, if economic conditions or operating results change significantly from our current expectations, we may need to seek additional sources of funds. As of the end of the second quarter of ~~2020,~~2021, we met the debt covenants related to our revolving credit facility and securitization facility.

We have historically managed our cash and debt ~~very~~ closely to optimize our capital structure. As our cash balances build, we tend to pay down debt as appropriate. Conversely, when working capital needs grow, we tend to use corporate cash and cash available in the Cash Pool first, and then access our borrowing facilities. ~~Given~~We believe that we may utilize a portion of our existing cash balances to fund working capital requirements over the ~~cash generated from operating activities through~~next several quarters if demand for our services continues to increase and to pay the ~~second~~deferred payroll tax balances in which 50% are due in the fourth quarter of ~~2020~~both 2021 and ~~the level of uncertainty surrounding the duration of the COVID-19 crisis, we anticipate maintaining a higher level of cash than our prior practice.~~2022.

We monitor the credit ratings of our major banking partners on a regular basis and have regular discussions with them. Based on our reviews and communications, we believe the risk of one or more of our banks not being able to honor commitments is insignificant. We also review the ratings and holdings of our money market funds and other investment vehicles regularly to ensure high credit quality and access to our invested cash.

4145

Forward-Looking Statements

Certain statements contained in this report are “forward-looking” statements within the meaning of the Private Securities Litigation Reform Act of 1995. Forward-looking statements include statements which are predictive in nature, which depend upon or refer to future events or conditions, or which include words such as “expects,” “anticipates,” “intends,” “plans,” “believes,” “estimates,” or variations or negatives thereof or by similar or comparable words or phrases. In addition, any statements concerning future financial performance (including future revenues, earnings or growth rates), ongoing business strategies or prospects, and possible future actions by us that may be provided by management, including oral statements or other written materials released to the public, are also forward-looking statements. Forward-looking statements are based on current expectations and projections about future events and are subject to risks, uncertainties and assumptions about our Company and economic and market factors in the countries in which we do business, among other things. These statements are not guarantees of future performance, and we have no specific intention to update these statements.

Actual events and results may differ materially from those expressed or forecasted in forward-looking statements due to a number of factors. The principal important risk factors that could cause our actual performance and future events and actions to differ materially from such forward-looking statements include, but are not limited to, changing market and economic conditions, the recent novel coronavirus (COVID-19) outbreak, competitive market pressures including pricing and technology introductions and disruptions, ~~changing~~disruption in the labor market and ~~economic conditions,~~weakened demand for human capital resulting from technological advances, competition law risks, the impact of changes in laws and regulations (including federal, state and international tax laws), unexpected changes in claim trends on workers’ compensation, unemployment, disability and medical benefit plans, or the risk of additional tax liabilities in excess of our estimates, our ability to achieve our business strategy, ~~the risk of damage to our brand, the risk our intellectual property assets could be infringed upon or compromised,~~ our ability to successfully develop new service offerings, our exposure to risks associated with services outside traditional staffing, including business process outsourcing and services connecting talent to independent work, our increasing dependency on third parties for the execution of critical functions, the risks associated with past and future acquisitions, exposure to risks associated with investments in equity affiliates including PersolKelly Pte. Ltd., material changes in demand from or loss of large corporate customers as well as changes in their buying practices, risks particular to doing business with ~~the~~ government or government contractors, the risk of damage to our brand, our exposure to risks associated with services outside traditional staffing, including business process outsourcing, services of licensed professionals and services connecting talent to independent work, our increasing dependency on third parties for the execution of critical functions, our ability to effectively implement and manage our information technology strategy, the risks associated with past and future acquisitions, including risk of related impairment of goodwill and intangible assets, exposure to risks associated with investments in equity affiliates including PersolKelly Pte. Ltd., risks associated with conducting business in foreign countries, including foreign currency fluctuations, the exposure to potential market and currency exchange risks relating to our investment in Persol Holdings, risks associated with violations of ~~anti-corruption,~~anticorruption, trade protection and other laws and regulations, availability of qualified full-time employees, availability of temporary workers with appropriate skills required by customers, liabilities for employment-related claims and losses, including class action lawsuits and collective actions, our ability to sustain critical business applications through our key data centers, risks arising from failure to preserve the privacy of information entrusted to us or to meet our obligations under global privacy laws, the risk of cyberattacks or other breaches of network or information technology security, our ability to sustain critical business applications through our key data centers, our ability to effectively implement and manage our information technology projects, our ability to maintain adequate financial and management processes and controls, risk of potential impairment charges triggered by adverse industry developments or operational circumstances, unexpected changes in claim trends on workers’ compensation, unemployment, disability and medical benefit plans, the impact of changes in laws and regulations (including federal, state and international tax laws), competition law risks, the risk of additional tax or unclaimed property liabilities in excess of our estimates, our ability to realize value from our tax credit and net operating loss carryforwards, our ability to maintain specified financial covenants in our bank facilities to continue to access credit markets, and other risks, uncertainties and factors discussed in this report and in our other filings with the Securities and Exchange Commission. Actual results may differ materially from any forward-looking statements contained herein, and we ~~have~~undertake no ~~intention~~duty to update ~~these statements.~~any forward-looking statement to conform the statement to actual results or changes in the Company’s expectations. Certain risk factors are discussed more fully under “Risk Factors” in Part I, Item 1A of the Company’s Annual Report on Form 10-K.

4246

Item 3. Quantitative and Qualitative Disclosures About Market Risk.

We are exposed to foreign currency risk primarily related to our foreign subsidiaries. Exchange rates impact the U.S. dollar value of our reported earnings, our investments in and held by subsidiaries, local currency denominated borrowings and intercompany transactions with and between subsidiaries. Our foreign subsidiaries primarily derive revenues and incur expenses within a single country and currency which, as a result, provide a natural hedge against currency risks in connection with normal business operations. Accordingly, changes in foreign currency rates vs. the U.S. dollar, euro or Swiss franc generally do not impact local cash flows. Intercompany transactions which create foreign currency risk include services, royalties, loans, contributions and distributions.

In addition, we are exposed to interest rate risks through our use of the multi-currency line of credit and other borrowings. A hypothetical fluctuation of 10% of market interest rates would not have had a material impact on ~~2020~~2021 second quarter earnings.

We are exposed to market and currency risks on our investment in Persol Holdings, which may be material. The investment is stated at fair value and is marked to market through net earnings. Foreign currency fluctuations on this yen-denominated investment are reflected as a component of other comprehensive income (loss). See Fair Value Measurements footnote in the Notes to Consolidated Financial Statements of this Quarterly Report on Form 10-Q for further discussion.

We are exposed to market risk as a result of our obligation to pay benefits under our nonqualified deferred compensation plan and our related investments in company-owned variable universal life insurance policies. The obligation to employees increases and decreases based on movements in the equity and debt markets. The investments in mutual funds, as part of the Company-owned variable universal life insurance policies, are designed to mitigate, but not eliminate, this risk with offsetting gains and losses.

Item 4. Controls and Procedures.

Based on their evaluation as of the end of the period covered by this Form 10-Q, the Company’s Chief Executive Officer and Chief Financial Officer have concluded that the Company’s disclosure controls and procedures (as defined in Rules 13a-15(e) and 15d-15(e) under the Securities Exchange Act of 1934) are effective at a reasonable assurance level.

~~There~~On April 5, 2021, we completed the acquisition of Softworld (see Acquisitions and Disposition footnote) and have implemented new processes and internal controls to assist us in the preparation and disclosure of financial information. Given the significance of the Softworld acquisition and the complexity of systems and business processes, we intend to exclude the acquired Softworld business from our assessment and report on internal control over financial reporting for the year ending January 2, 2022.

Other than the acquisition discussed above, there were no changes in the Company’s internal control over financial reporting that occurred during the Company’s most recent fiscal quarter that have materially affected, or are reasonably likely to materially affect, the Company’s internal control over financial reporting.

PART II. OTHER INFORMATION

Item 1. Legal Proceedings.

The Company is continuously engaged in litigation, threatened ligation, claims, audits or investigations arising in the ordinary course of its business, such as matters alleging employment discrimination, wage and hour violations, claims for indemnification or liability, violations of privacy rights, anti-competition regulations, commercial and contractual disputes, and tax related matters which could result in a material adverse outcome. We record accruals for loss contingencies when we believe it is probable that a liability has been incurred and the amount of loss can be reasonably estimated. Such accruals are recorded in accounts payable and accrued liabilities and in accrued workers’ compensation and other claims in the consolidated balance sheet. The Company maintains insurance coverage which may cover certain claims. When claims exceed the applicable policy deductible and realization of recovery of the claim from existing insurance policies is deemed probable, the Company records receivables from the insurance company for the excess amount, which are included in prepaid expenses and other current assets in the consolidated balance sheet.

While the outcome of these matters currently pending cannot be predicted with certainty, we believe that the resolution of any such proceedings will not have a material adverse effect on our financial condition, results of operations or cash flows.

We are also currently engaged in litigation with a customer over a disputed accounts receivable balance for certain services rendered, which is recorded as a long-term receivable in other assets in the consolidated balance sheet. While we believe the balance is collectible, there is a reasonably possible risk of an unfavorable outcome.

In January 2018, the Hungarian Competition Authority initiated proceedings against the Company, along with a local industry trade association and its members due to alleged infringement of national competition regulations. The ~~matter is progressing~~Authority announced its decision on December 18, 2020, levying a fine against the trade association with joint and several secondary liabilities placed

4347

~~and we anticipate resolution within~~on the ~~next year. We are fully cooperating with~~20 member companies. Our apportioned secondary liability is approximately $300,000. Certain other member companies exercised their right to challenge the ~~investigation.~~decision, which could impact the apportionment. The Company does not believe that resolution of this matter will have a material adverse effect upon the Company’s competitive position, results of operations, cash flows or financial position.

Item 1A. Risk Factors.

The following risk factor ~~is in addition to~~has been updated from the Company's risk factors previously disclosed in Part I, Item 1A of the Company's Annual Report filed on the Form 10-K for year ended ~~December 29, 2019.~~January 3, 2021.

Our business has been adversely impacted by the recent novel coronavirus (COVID-19) outbreak and we expect adverse business and economic conditions will continue in the future.

The outbreak of the novel coronavirus ~~and its subsequent spread~~ across the globe ~~have~~ negatively impacted the ~~level of economic activity~~economies and ~~employment~~general welfare in the ~~United States and other~~ countries in which we ~~operate. Because~~operate, as well as in the countries where our customers provide goods and services. In addition, health concerns related to the outbreak and in some cases the lack of access to childcare have negatively impacted talent supply. Throughout the pandemic, we maintained our focus on the health and safety of our employees, contractors, customers and suppliers around the world.Our emergency management team tracks the impact of COVID-19, including the deployment of vaccines, implementation of health and safety measures across our various business segments, and development of plans for safely continuing operations.

The demand for staffing services is significantly affected by general economic ~~conditions,~~conditions.The economic downturn and uncertainties related to the ~~downturn, which began in March 2020, as a result~~duration of the COVID-19 ~~outbreak, has had~~pandemic adversely impacted, and ~~is expected~~continues to ~~continue to have an adverse~~ impact, on the staffing ~~industry. Additionally,~~industry and the Company’s ability to forecast its financial performance.

The COVID-19 outbreak and related containment and mitigation measures taken to combat the spread of COVID-19, including travel bans, quarantines, shelter-in-place orders, temporary shutdowns, and social distancing and other health and safety precautions, have had and are expected toefforts resulted in a substantial decline in our revenues. We expect that our revenues will continue to ~~have a negative~~be impacted until demand for our services and the labor supply recover. The impact on ~~customer demand for staffing services~~our business, financial condition and ~~have impacted or may in the future impact~~results of operations could be material. Likewise, the financial viability of third parties on which we rely to provide staffing services or manage critical business ~~functions. The COVID-19 outbreak and related containment and mitigation efforts have resulted in a substantial decline in our revenues. We expect that~~functions could also be impacted by COVID-19. Due to the ~~revenue decline will continue in~~ongoing nature of the ~~future until demand for our services recovers, and~~pandemic, we are not able to predict ~~when this recovery will occur~~with certainty the timing or the extent of the recovery.We have taken certain actions, including reducing officer and employee compensation, furloughing and redeploying employees, reducing discretionary expenses and projects, enacting certain hiring freezes and suspending dividends payable on our common stock, Business decisions by customers made in response to address declines in our revenues and adverse business conditions. There can be no assurance that these actions will be adequate, and further actions of this type may be required in the future. Due to uncertainty regarding the sufficiency of the containment and mitigation measures to combat the COVID-19 ~~outbreak~~pandemic, including automation, social distancing and ~~the duration of their implementation, coupled with the unknown timeline~~remote work, if sustained in a post-pandemic business environment, could negatively impact customer demand for ~~development of COVID-19 treatments or vaccines, the extent or the duration of the impact on~~ our business, financial condition, ability to meet financial covenants and restrictions in our debt facilities, and results of operations cannot be predicted with certainty, however, such impacts could be material.services.

4448

Item 2. Unregistered Sales of Equity Securities and Use of Proceeds.

(a) Sales of Equity Securities Not Registered Under the Securities Exchange Act of 1933

None.

During the second quarter of ~~2020,~~2021, we reacquired shares of our Class A common stock as follows:

Period
Total Number
of Shares
(or Units)
Purchased
Average
Price Paid
per Share
(or Unit)
Total Number
of Shares (or
Units) Purchased
as Part of Publicly
Announced Plans
or Programs
Maximum Number
(or Approximate
Dollar Value) of
Shares (or Units)
That May Yet Be
Purchased Under the
Plans or Programs
(in millions of dollars)
March 30, 2020 through May 3, 2020 239 $ 12.96 — $ —
May 4, 2020 through May 31, 2020 1,999 13.39 — $ —
June 1, 2020 through June 28, 2020 201 15.22 — $ —
Total 2,439 $ 13.50 —


Period	Total Number of Shares (or Units) Purchased	Average Price Paid per Share (or Unit)		Total Number of Shares (or Units) Purchased as Part of Publicly Announced Plans or Programs	Maximum Number (or Approximate Dollar Value) of Shares (or Units) That May Yet Be Purchased Under the Plans or Programs (in millions of dollars)
April 5, 2021 through May 9, 2021	748	$	26.04	—	$	—

May 10, 2021 through June 6, 2021	223	26.28		—	$	—

June 7, 2021 through July 4, 2021	140	25.32		—	$	—

Total	1,111	$	26.00	—

We may reacquire shares sold to cover employee tax withholdings due upon the vesting of restricted stock and performance shares held by employees. Accordingly, ~~2,439~~1,111 shares were reacquired in transactions during the quarter.

Item 3. Defaults Upon Senior Securities.

Not applicable.

Item 4. Mine Safety Disclosures.

Not applicable.

Item 5. Other Information.

Not applicable.

Item 6. Exhibits.

See Index to Exhibits required by Item 601, Regulation S-K, set forth on page 4650 of this filing.

4549

INDEX TO EXHIBITS

REQUIRED BY ITEM 601,

REGULATION S-K


Exhibit No.						Description

31.1						Certification Pursuant to Rule 13a-14(a)/15d-14(a) of the Securities Exchange Act, as amended.

31.2						Certification Pursuant to Rule 13a-14(a)/15d-14(a) of the Securities Exchange Act, as amended.

32.1						Certification Pursuant to 18 U.S.C. Section 1350, as Adopted Pursuant to Section 906 of the Sarbanes-Oxley Act of 2002.

32.2						Certification Pursuant to 18 U.S.C. Section 1350, as Adopted Pursuant to Section 906 of the Sarbanes-Oxley Act of 2002.

101.INS						Inline XBRL Instance Document - the instance document does not appear in the Interactive Data file because its XBRL tags are embedded within the Inline XBRL document.

101.SCH						Inline XBRL Taxonomy Extension Schema Document.

101.CAL						Inline XBRL Taxonomy Extension Calculation Linkbase Document.

101.DEF						Inline XBRL Taxonomy Extension Definition Linkbase Document.

101.LAB						Inline XBRL Taxonomy Extension Label Linkbase Document.

101.PRE						Inline XBRL Taxonomy Extension Presentation Linkbase Document.

104						Cover Page Interactive Data File (embedded within the Inline XBRL document)

4650

SIGNATURES

Pursuant to the requirements of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned, thereunto duly authorized.


			KELLY SERVICES, INC.

Date: August ~~6, 2020~~12, 2021

			/s/ Olivier G. Thirot
			Olivier G. Thirot

			Executive Vice President and
			Chief Financial Officer
			(Principal Financial Officer)


Date: August ~~6, 2020~~12, 2021

			/s/ Laura S. Lockhart
			Laura S. Lockhart

			Vice President, Corporate Controller
			and Chief Accounting Officer
			(Principal Accounting Officer)

4751


	June 28, 2020		December 29, 2019
Assets
Current Assets
Cash and equivalents	$	216.2	$	25.8
Trade accounts receivable, less allowances of $11.2 and $12.9, respectively	1,085.0		1,282.2
Prepaid expenses and other current assets	76.0		76.5
Properties held for sale	—		21.2
Total current assets	1,377.2		1,405.7

Noncurrent Assets
Property and equipment:
Property and equipment	219.2		225.8
Accumulated depreciation	(177.6)		(182.7)
Net property and equipment	41.6		43.1
Operating lease right-of-use assets	85.8		60.4
Deferred taxes	265.9		229.1
Goodwill, net	—		127.8
Investment in Persol Holdings	127.2		173.2
Investment in equity affiliate	113.6		117.2
Other assets	307.4		324.1
Total noncurrent assets	941.5		1,074.9

Total Assets	$	2,318.7	$	2,480.6


	Lease Termination Costs		Severance Costs		Total

Americas Staffing	$	4.1	$	1.4	$	5.5
Global Talent Solutions	—		0.8		0.8
International Staffing	0.7		0.4		1.1
Corporate	—		1.1		1.1

Total	$	4.8	$	3.7	$	8.5