UNITED STATES

SECURITIES AND EXCHANGE COMMISSION

WASHINGTON, D.C. 20549

FORM 10-Q

(Mark One)


☒			QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934
			For the quarterly period ended ~~September 30, 2020~~March 31, 2021

		OR
☐	TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934
	For the transition period from to

Commission file number 1-12725

Regis Corporation

(Exact name of registrant as specified in its charter)

Minnesota

41-0749934

(State or other jurisdiction of incorporation or organization)

(I.R.S. Employer Identification No.)

3701 Wayzata Boulevard,

Minneapolis

Minnesota

55416

(Address of principal executive offices)

(Zip Code)

(952) 947-7777

(Registrant’s telephone number, including area code)

N/A

(Former name, former address and former fiscal year, if changed since last report)

Indicate by check mark whether the registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days. Yes ☒ No ☐

Indicate by check mark whether the registrant has submitted electronically and posted on its corporate Web site, if any, every Interactive Data File required to be submitted and posted pursuant to Rule 405 of Regulation S-T (§ 232.405 of this chapter) during the preceding 12 months (or for such shorter period that the registrant was required to be submit and post such files). Yes ☒ No ☐

Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, a smaller reporting company, or an emerging growth company. See definitions of “large accelerated filer,” “accelerated filer,” “smaller reporting company,” and "emerging growth company" in Rule 12b-2 of the Exchange Act.

Large ~~Accelerated Filer~~accelerated filer

☐

Accelerated filer

☒

Non-accelerated filer

☐

Smaller ~~Reporting Company~~reporting company

☐

Emerging ~~Growth Company~~growth company

☐

If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act. ¨

Indicate by check mark whether the registrant is a shell company (as defined by Rule 12b-2 of the Act). Yes ☐ No ☒

Title of each class

Trading symbol

Name of exchange

Common Stock, $0.05 par value

RGS

NYSE

Indicate the number of shares outstanding of each of the issuer’s classes of common stock as of ~~October 26, 2020 : 35,665,844~~April 30, 2021: 35,789,820

REGIS CORPORATION

INDEX


Part I.	Financial Information

	Item 1.	Financial Statements (Unaudited):

		Condensed Consolidated Balance Sheet as of ~~September 30, 2020~~March 31, 2021 and June 30, 2020	2

		Condensed Consolidated Statement of Operations for the three and nine months ended March 31, 2021 and 2020	3

		Condensed Consolidated Statement of ~~Operations for the three months ended September 30, 2020 and 2019~~	4

		~~Condensed Consolidated Statement of~~ Comprehensive Loss for the three and nine months ended ~~September 30,~~March 31, 2021 and 2020 ~~and 2019~~	54

		Condensed Consolidated Statement of Shareholders' Equity for the three and nine months ended ~~September 30,~~March 31, 2021 and 2020 ~~and 2019~~	65

		Condensed Consolidated Statement of Cash Flows for the ~~three~~nine months ended ~~September 30,~~March 31, 2021 and 2020 ~~and 2019~~	7

		Notes to Condensed Consolidated Financial Statements	8

	Item 2.	Management’s Discussion and Analysis of Financial Condition and Results of Operations	2528

	Item 3.	Quantitative and Qualitative Disclosures about Market Risk	3742

	Item 4.	Controls and Procedures	3742

Part II.	Other Information		3743

	Item 1.	Legal Proceedings	3743

	Item 1A.	Risk Factors	3743

	Item 2.	Unregistered Sales of Equity Securities and Use of Proceeds	3844

	Item 6.	Exhibits	3844

	Signatures		3945

PART I - FINANCIAL INFORMATION

Item 1. Financial Statements

REGIS CORPORATION

CONDENSED CONSOLIDATED BALANCE SHEET (Unaudited)

(Dollars in thousands, except share data)


		September 30, 2020		June 30, 2020			March 31, 2021		June 30, 2020

ASSETS	ASSETS					ASSETS
Current assets:	Current assets:					Current assets:
Cash and cash equivalents	Cash and cash equivalents	$	84,969	$	113,667	Cash and cash equivalents	$	34,510	$	113,667
Receivables, net	Receivables, net	35,916		31,030		Receivables, net	31,254		31,030
Inventories	Inventories	57,695		62,597		Inventories	38,221		62,597
Other current assets	Other current assets	20,057		19,138		Other current assets	14,082		19,138
Total current assets	Total current assets	198,637		226,432		Total current assets	118,067		226,432

Property and equipment, net	Property and equipment, net	49,994		57,176		Property and equipment, net	27,080		57,176
Goodwill (Note 9)	Goodwill (Note 9)	227,896		227,457		Goodwill (Note 9)	229,221		227,457
Other intangibles, net	Other intangibles, net	4,500		4,579		Other intangibles, net	4,186		4,579
Right of use asset (Note 10)	Right of use asset (Note 10)	728,464		786,216		Right of use asset (Note 10)	629,006		786,216
Other assets	Other assets	42,337		40,934		Other assets	40,423		40,934

Total assets	Total assets	$	1,251,828	$	1,342,794	Total assets	$	1,047,983	$	1,342,794

LIABILITIES AND SHAREHOLDERS’ EQUITY	LIABILITIES AND SHAREHOLDERS’ EQUITY					LIABILITIES AND SHAREHOLDERS’ EQUITY
Current liabilities:	Current liabilities:					Current liabilities:
Accounts payable	Accounts payable	$	49,648	$	50,918	Accounts payable	$	28,840	$	50,918
Accrued expenses	Accrued expenses	57,018		48,825		Accrued expenses	51,164		48,825
Short-term lease liability (Note 10)	Short-term lease liability (Note 10)	129,643		137,271		Short-term lease liability (Note 10)	123,224		137,271
Total current liabilities	Total current liabilities	236,309		237,014		Total current liabilities	203,228		237,014

Long-term debt, net (Note 11)	Long-term debt, net (Note 11)	177,500		177,500		Long-term debt, net (Note 11)	177,500		177,500
Long-term lease liability (Note 10)	Long-term lease liability (Note 10)	629,328		680,454		Long-term lease liability (Note 10)	536,234		680,454
Long-term financing liabilities (Note 11)	Long-term financing liabilities (Note 11)	27,658		27,981		Long-term financing liabilities (Note 11)	0		27,981
Other non-current liabilities	Other non-current liabilities	91,492		94,142		Other non-current liabilities	81,517		94,142
Total liabilities	Total liabilities	1,162,287		1,217,091		Total liabilities	998,479		1,217,091
Commitments and contingencies (Note 7)	Commitments and contingencies (Note 7)					Commitments and contingencies (Note 7)	0		0
Shareholders’ equity:	Shareholders’ equity:					Shareholders’ equity:
Common stock, $0.05 par value; issued and outstanding 35,665,783 and 35,625,716 common shares at September 30, 2020 and June 30, 2020, respectively		1,783		1,781
Common stock, $0.05 par value; issued and outstanding 35,789,825 and 35,625,716 common shares at March 31, 2021 and June 30, 2020, respectively						Common stock, $0.05 par value; issued and outstanding 35,789,825 and 35,625,716 common shares at March 31, 2021 and June 30, 2020, respectively	1,789		1,781
Additional paid-in capital	Additional paid-in capital	20,596		22,011		Additional paid-in capital	23,672		22,011
Accumulated other comprehensive income	Accumulated other comprehensive income	7,951		7,449		Accumulated other comprehensive income	9,092		7,449
Retained earnings	Retained earnings	59,211		94,462		Retained earnings	14,951		94,462
Total shareholders’ equity	Total shareholders’ equity	89,541		125,703		Total shareholders’ equity	49,504		125,703
Total liabilities and shareholders’ equity	Total liabilities and shareholders’ equity	$	1,251,828	$	1,342,794	Total liabilities and shareholders’ equity	$	1,047,983	$	1,342,794

_______________________________________________________________________________

The accompanying notes are an integral part of the unaudited Condensed Consolidated Financial Statements.

REGIS CORPORATION

CONDENSED CONSOLIDATED STATEMENT OF OPERATIONS (Unaudited)

For The Three And Nine Months Ended ~~September 30,~~March 31, 2021 And 2020 ~~And 2019~~

(Dollars and shares in thousands, except per share data amounts)


		Three Months Ended September 30,				Three Months Ended March 31,				Nine Months Ended March 31,
		2020		2019				2021		2020		2021		2020

Revenues:	Revenues:						Revenues:
Service	Service	$	36,408	$	141,941		Service	$	24,645	$	78,387	$	90,040	$	322,133
Product	Product	24,749		45,656			Product	20,770		34,877		68,665		124,516
Royalties and fees	Royalties and fees	17,956		28,017			Royalties and fees	23,535		8,698		61,393		66,062
Franchise rental income (Note 10)	Franchise rental income (Note 10)	32,283		31,424			Franchise rental income (Note 10)	31,317		31,821		95,885		96,875
Total revenue	Total revenue	111,396		247,038			Total revenue	100,267		153,783		315,983		609,586
Operating expenses:	Operating expenses:						Operating expenses:
Cost of service	Cost of service	28,523		90,482			Cost of service	15,821		54,824		66,441		212,664
Cost of product	Cost of product	16,369		26,327			Cost of product	21,268		21,672		54,840		75,257
Site operating expenses	Site operating expenses	13,239		32,942			Site operating expenses	13,366		3,660		36,955		62,932
General and administrative	General and administrative	26,148		40,625			General and administrative	24,582		31,871		77,419		105,187
Rent (Note 10)	Rent (Note 10)	13,225		24,264			Rent (Note 10)	8,001		18,665		34,128		63,424
Franchise rent expense	Franchise rent expense	32,283		31,424			Franchise rent expense	31,317		31,821		95,885		96,875
Depreciation and amortization	Depreciation and amortization	7,376		9,380			Depreciation and amortization	3,620		10,359		17,384		27,486
Long-lived asset impairment	Long-lived asset impairment	5,824		0			Long-lived asset impairment	833		0		9,817		0
TBG mall location restructuring (Note 3)	TBG mall location restructuring (Note 3)	0		1,500			TBG mall location restructuring (Note 3)	0		146		0		2,368

Goodwill impairment							Goodwill impairment	0		40,164		0		40,164
Total operating expenses	Total operating expenses	142,987		256,944			Total operating expenses	118,808		213,182		392,869		686,357

Operating loss	Operating loss	(31,591)		(9,906)			Operating loss	(18,541)		(59,399)		(76,886)		(76,771)

Other (expense) income:	Other (expense) income:						Other (expense) income:
Interest expense	Interest expense	(3,762)		(1,439)			Interest expense	(3,163)		(1,712)		(10,626)		(4,615)
Loss from sale of salon assets to franchisees, net	Loss from sale of salon assets to franchisees, net	(662)		(5,860)			Loss from sale of salon assets to franchisees, net	(4,575)		(7,858)		(8,463)		(26,125)
Interest income and other, net	Interest income and other, net	114		171			Interest income and other, net	15,099		148		15,616		3,188

Loss from continuing operations before income taxes	Loss from continuing operations before income taxes	(35,901)		(17,034)			Loss from continuing operations before income taxes	(11,180)		(68,821)		(80,359)		(104,323)

Income tax benefit	Income tax benefit	635		2,856			Income tax benefit	333		979		1,368		5,783

Loss from continuing operations	Loss from continuing operations	(35,266)		(14,178)			Loss from continuing operations	(10,847)		(67,842)		(78,991)		(98,540)

Income from discontinued operations, net of taxes (Note 3)	Income from discontinued operations, net of taxes (Note 3)	0		373			Income from discontinued operations, net of taxes (Note 3)	0		301		0		753

Net loss	Net loss	$	(35,266)	$	(13,805)		Net loss	$	(10,847)	$	(67,541)	$	(78,991)	$	(97,787)

Net loss per share:	Net loss per share:						Net loss per share:
Basic and diluted:	Basic and diluted:						Basic and diluted:
Loss from continuing operations	Loss from continuing operations	$	(0.98)	$	(0.39)		Loss from continuing operations	$	(0.30)	$	(1.89)	$	(2.20)	$	(2.74)
Income from discontinued operations	Income from discontinued operations	0.00		0.01			Income from discontinued operations	0.00		0.01		0.00		0.02
Net loss per share, basic and diluted (1)	Net loss per share, basic and diluted (1)	$	(0.98)	$	(0.38)		Net loss per share, basic and diluted (1)	$	(0.30)	$	(1.88)	$	(2.20)	$	(2.72)

Weighted average common and common equivalent shares outstanding:	Weighted average common and common equivalent shares outstanding:						Weighted average common and common equivalent shares outstanding:
Basic and diluted	Basic and diluted	35,908		36,249			Basic and diluted	36,011		35,815		35,929		35,958

(1)Total is a recalculation; line items calculated individually may not sum to total due to rounding.

The accompanying notes are an integral part of the unaudited Condensed Consolidated Financial Statements.

REGIS CORPORATION

CONDENSED CONSOLIDATED STATEMENT OF COMPREHENSIVE LOSS (Unaudited)

For The Three And Nine Months Ended ~~September 30,~~March 31, 2021 And 2020 ~~And 2019~~

(Dollars in thousands)


		Three Months Ended September 30,				Three Months Ended March 31,				Nine Months Ended March 31,
		2020		2019				2021		2020		2021		2020

Net loss	Net loss	$	(35,266)	$	(13,805)		Net loss	$	(10,847)	$	(67,541)	$	(78,991)	$	(97,787)
Foreign currency translation adjustments	Foreign currency translation adjustments	502		(403)			Foreign currency translation adjustments	306		(2,482)		1,643		(2,344)
Comprehensive loss	Comprehensive loss	$	(34,764)	$	(14,208)		Comprehensive loss	$	(10,541)	$	(70,023)	$	(77,348)	$	(100,131)

_______________________________________________________________________________

The accompanying notes are an integral part of the unaudited Condensed Consolidated Financial Statements.

REGIS CORPORATION

CONDENSED CONSOLIDATED STATEMENT OF SHAREHOLDERS' EQUITY (Unaudited)

For ~~the~~The Three And Nine Months Ended ~~September 30,~~March 31, 2021 And 2020 ~~And 2019~~

(Dollars in thousands)


		Three Months Ended September 30, 2020																		Three Months Ended March 31, 2021
		Common Stock			Additional Paid-In Capital				Accumulated Other Comprehensive Income		Retained Earnings				Total					Common Stock				Additional Paid-In Capital			Accumulated Other Comprehensive Income			Retained Earnings			Total
		Shares	Amount											Shares					Amount

Balance, June 30, 2020		35,625,716	$	1,781			$	22,011					$	7,449			$	94,462		$	125,703
Balance, December 31, 2020																		Balance, December 31, 2020		35,768,086		$	1,788		$	22,076		$	8,786		$	25,798		$	58,448
Net loss	Net loss	—	—		—				—		(35,266)				(35,266)			Net loss		—		—		—			—			(10,847)			(10,847)
Foreign currency translation	Foreign currency translation	—	—		—				502		—				502			Foreign currency translation		—		—		—			306			—			306

Exercise of SARs																		Exercise of SARs		3,775		—		(24)			—			—			(24)
Stock-based compensation	Stock-based compensation	—	—		(1,225)				—		—				(1,225)			Stock-based compensation		—		—		1,703			—			—			1,703
Net restricted stock activity	Net restricted stock activity	40,067	2		(190)				—		—				(188)			Net restricted stock activity		17,964		1		(83)			—			—			(82)
Minority interest		—	—		—				—		15				15
Balance, September 30, 2020		35,665,783	$	1,783	$	20,596			$	7,951	$	59,211			$	89,541

Balance, March 31, 2021																		Balance, March 31, 2021		35,789,825		$	1,789	$	23,672		$	9,092		$	14,951		$	49,504


		Three Months Ended September 30, 2019																		Three Months Ended March 31, 2020
		Common Stock			Additional Paid-In Capital				Accumulated Other Comprehensive Income		Retained Earnings				Total					Common Stock				Additional Paid-In Capital			Accumulated Other Comprehensive Income			Retained Earnings			Total
		Shares	Amount											Shares					Amount

Balance, June 30, 2019		36,869,249	$	1,843			$	47,152					$	9,342			$	265,908		$	324,245
Balance, December 31, 2019																		Balance, December 31, 2019		35,563,611		$	1,778		$	21,230		$	9,480		$	235,534		$	268,022
Net loss	Net loss	—	—		—				—		(13,805)				(13,805)			Net loss		—		—		—			—			(67,541)			(67,541)
Foreign currency translation	Foreign currency translation	—	—		—				(403)		—				(403)			Foreign currency translation		—		—		—			(2,482)			—			(2,482)
Stock repurchase program		(1,504,000)	(75)		(26,281)				—		—				(26,356)
Exercise of SARs		276	—		—				—		—				—

Stock-based compensation	Stock-based compensation	—	—		1,807				—		—				1,807			Stock-based compensation		—		—		(25)			—			—			(25)
Net restricted stock activity	Net restricted stock activity	182,511	9		(1,798)				—		—				(1,789)			Net restricted stock activity		2,595		—		(19)			—			—			(19)
Minority interest	Minority interest	—	—		—				—		40				40			Minority interest		—		—		—			—			38			38
Balance, September 30, 2019		35,548,036	$	1,777	$	20,880			$	8,939	$	252,143			$	283,739
Balance, March 31, 2020																		Balance, March 31, 2020		35,566,206		$	1,778	$	21,186		$	6,998		$	168,031		$	197,993

REGIS CORPORATION

CONDENSED CONSOLIDATED STATEMENT OF SHAREHOLDERS' EQUITY (Unaudited)

For The Three And Nine Months Ended March 31, 2021 And 2020 (Continued)

(Dollars in thousands)


	Nine Months Ended March 31, 2021
	Common Stock			Additional Paid-In Capital		Accumulated Other Comprehensive Income		Retained Earnings		Total
	Shares	Amount

Balance, June 30, 2020	35,625,716	$	1,781	$	22,011	$	7,449	$	94,462	$	125,703
Net loss	—	—		—		—		(78,991)		(78,991)
Foreign currency translation	—	—		—		1,643		—		1,643

Exercise of SARs	3,775	—		(24)		—		—		(24)
Stock-based compensation	—	—		1,792		—		—		1,792
Net restricted stock activity	160,334	8		(107)		—		—		(99)
Minority interest	—	—		—		—		(520)		(520)
Balance, March 31, 2021	35,789,825	$	1,789	$	23,672	$	9,092	$	14,951	$	49,504


	Nine Months Ended March 31, 2020
	Common Stock			Additional Paid-In Capital		Accumulated Other Comprehensive Income		Retained Earnings		Total
	Shares	Amount

Balance, June 30, 2019	36,869,249	$	1,843	$	47,152	$	9,342	$	265,908	$	324,245
Net loss	—	—		—		—		(97,787)		(97,787)
Foreign currency translation	—	—		—		(2,344)		—		(2,344)
Stock repurchase program	(1,504,000)	(75)		(26,281)		—		—		(26,356)
Exercise of SARs	1,776	—		28		—		—		28
Stock-based compensation	—	—		2,114		—		—		2,114
Net restricted stock activity	199,181	10		(1,827)		—		—		(1,817)
Minority interest	—	—		—		—		(90)		(90)
Balance, March 31, 2020	35,566,206	$	1,778	$	21,186	$	6,998	$	168,031	$	197,993

_______________________________________________________________________________

The accompanying notes are an integral part of the unaudited Condensed Consolidated Financial Statements.

REGIS CORPORATION

CONDENSED CONSOLIDATED STATEMENT OF CASH FLOWS (Unaudited)

For The ~~Three~~Nine Months Ended ~~September 30,~~March 31,2021 And 2020 ~~And 2019~~

(Dollars in thousands)


		Three Months Ended September 30,					Nine Months Ended March 31,
		2020		2019			2021		2020

Cash flows from operating activities:	Cash flows from operating activities:					Cash flows from operating activities:
Net loss	Net loss	$	(35,266)	$	(13,805)	Net loss	$	(78,991)	$	(97,787)
Adjustments to reconcile net loss to net cash provided by operating activities:
Adjustments to reconcile net loss to cash used in operating activities:						Adjustments to reconcile net loss to cash used in operating activities:
Non-cash adjustments related to discontinued operations	Non-cash adjustments related to discontinued operations	0		(470)		Non-cash adjustments related to discontinued operations	0		(967)
Depreciation and amortization	Depreciation and amortization	6,087		7,863		Depreciation and amortization	13,968		23,635
Salon asset impairments		0		1,517
Salon asset impairment						Salon asset impairment	0		3,851
Long-lived asset impairment	Long-lived asset impairment	5,824		0		Long-lived asset impairment	9,817		0
Deferred income taxes	Deferred income taxes	(384)		(3,821)		Deferred income taxes	(806)		(6,469)

Inventory reserve						Inventory reserve	6,875		0
Gain from disposal of distribution center assets						Gain from disposal of distribution center assets	(14,878)		0
Gain from sale of company headquarters, net						Gain from sale of company headquarters, net	0		(2,513)
Loss from sale of salon assets to franchisees, net	Loss from sale of salon assets to franchisees, net	662		5,860		Loss from sale of salon assets to franchisees, net	8,463		26,125

Stock-based compensation (Note 5)		(1,225)		1,807
Goodwill impairment						Goodwill impairment	0		40,164
Stock-based compensation						Stock-based compensation	1,792		2,114
Amortization of debt discount and financing costs	Amortization of debt discount and financing costs	438		69		Amortization of debt discount and financing costs	1,313		206
Other non-cash items affecting earnings	Other non-cash items affecting earnings	4		(23)		Other non-cash items affecting earnings	183		(442)
Changes in operating assets and liabilities, excluding the effects of asset sales (1)	Changes in operating assets and liabilities, excluding the effects of asset sales (1)	(5,006)		(12,477)		Changes in operating assets and liabilities, excluding the effects of asset sales (1)	(27,743)		(38,938)
Net cash used in operating activities	Net cash used in operating activities	(28,866)		(13,480)		Net cash used in operating activities	(80,007)		(51,021)

Cash flows from investing activities:	Cash flows from investing activities:					Cash flows from investing activities:
Capital expenditures	Capital expenditures	(3,811)		(4,899)		Capital expenditures	(9,609)		(32,331)
Proceeds from sale of assets to franchisees	Proceeds from sale of assets to franchisees	3,735		37,945		Proceeds from sale of assets to franchisees	7,743		87,916
Costs associated with sale of salon assets to franchisees	Costs associated with sale of salon assets to franchisees	(125)		(1,019)		Costs associated with sale of salon assets to franchisees	(242)		(1,887)

Proceeds from company-owned life insurance policies						Proceeds from company-owned life insurance policies	1,200		0
Proceeds from sale of company headquarters						Proceeds from sale of company headquarters	0		8,996
Net cash (used in) provided by investing activities	Net cash (used in) provided by investing activities	(201)		32,027		Net cash (used in) provided by investing activities	(908)		62,694

Cash flows from financing activities:	Cash flows from financing activities:					Cash flows from financing activities:

Borrowings on revolving credit facility						Borrowings on revolving credit facility	0		213,000
Repayments of revolving credit facility						Repayments of revolving credit facility	0		(30,000)
Repurchase of common stock	Repurchase of common stock	0		(28,247)		Repurchase of common stock	0		(28,246)
Taxes paid for shares withheld	Taxes paid for shares withheld	(187)		(1,808)		Taxes paid for shares withheld	(316)		(1,968)

Minority interest buyout						Minority interest buyout	(562)		0

Distribution center lease payments	Distribution center lease payments	(238)		(248)		Distribution center lease payments	(724)		(677)
Net cash (used in) financing activities		(425)		(30,303)
Net cash (used in) provided by financing activities						Net cash (used in) provided by financing activities	(1,602)		152,109

Effect of exchange rate changes on cash and cash equivalents	Effect of exchange rate changes on cash and cash equivalents	88		3		Effect of exchange rate changes on cash and cash equivalents	6		(379)

Decrease in cash, cash equivalents, and restricted cash		(29,404)		(11,753)
(Decrease) increase in cash, cash equivalents, and restricted cash						(Decrease) increase in cash, cash equivalents, and restricted cash	(82,511)		163,403

Cash, cash equivalents and restricted cash:	Cash, cash equivalents and restricted cash:					Cash, cash equivalents and restricted cash:
Beginning of period	Beginning of period	122,880		92,379		Beginning of period	122,880		92,379
End of period	End of period	$	93,476	$	80,626	End of period	$	40,369	$	255,782

_______________________________________________________________________________

(1)Changes in operating assets and liabilities exclude assets and liabilities sold.

The accompanying notes are an integral part of the unaudited Condensed Consolidated Financial Statements.

REGIS CORPORATION

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS

(Unaudited)

1. BASIS OF PRESENTATION OF UNAUDITED INTERIM CONDENSED CONSOLIDATED FINANCIAL STATEMENTS AND SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES:

The unaudited interim Condensed Consolidated Financial Statements of Regis Corporation (the ~~"Company")~~Company) as of ~~September 30, 2020~~March 31, 2021 and for the three and nine months ended ~~September 30,~~March 31, 2021 and 2020, ~~and 2019,~~ reflect, in the opinion of management, all adjustments necessary to fairly state the consolidated financial position of the Company as of ~~September 30, 2020~~March 31, 2021 and its consolidated results of operations, comprehensive loss, ~~changes in~~shareholders' equity and cash flows for the interim periods. Adjustments consist only of normal recurring items, except for any discussed in the notes below. The results of operations and cash flows for any interim period are not necessarily indicative of results of operations and cash flows for the full year.

The accompanying interim unaudited ~~interim~~ condensed consolidated financial statements have been prepared by the Company pursuant to the rules and regulations of the Securities and Exchange Commission (SEC). Accordingly, they do not include all disclosures required by accounting principles generally accepted in the United States of America (GAAP). The unaudited interim Condensed Consolidated Financial Statements should be read in conjunction with the Company’s Annual Report on Form 10-K for the year ended June 30, 2020 and other documents filed or furnished with the SEC during the current fiscal year.

Impact of ~~the~~ COVID-19 ~~Pandemic~~ on Business Operations:

During the period ended ~~September 30, 2020,~~March 31, 2021, the global coronavirus pandemic ~~("COVID-19")~~(COVID-19) had an adverse impact on operations, including ~~the closure of all salons~~prolonged government-mandated salon closures in California ~~for~~and Ontario, in addition to other U.S. states and Canadian provinces during the ~~majority of the quarter due to government-mandated closures. These restrictions were lifted in September~~three and ~~as of September 30, 2020, system-wide salons are approximately 95% open. Management is evaluating the future of the unopened salons, including potential closures.~~nine months ended March 31, 2021. The COVID-19 pandemic continues to impact salon guest visits ~~leading to~~resulting in a significant reduction in ~~revenue.~~revenue and traffic. Due to the economic disruption caused by the COVID-19 pandemic, the Company faces a greater degree of uncertainty than normal in making judgments and estimates needed to apply the Company's significant accounting policies. Actual results and outcomes may differ from management's estimates and assumptions.

Inventory:

The Company has inventory valuation reserves for excess and obsolete inventories, or other factors that may render inventories unmarketable at their historical costs. For the three and nine months ended March 31, 2021, the Company recorded $5.3 and $6.9 million of inventory excess and obsolescence charges, respectively. The increase in the reserve in the three months ended March 31, 2021 was related to management's decision to exit its product sales business and wind down operations at the Company's two distribution centers. The expense was recorded to Cost of product in the unaudited Condensed Consolidated Statement of Operations and is a non-cash add back to Net loss on the unaudited Condensed Consolidated Statement of Cash Flows.

Salon Long-Lived Asset and Right of Use Asset Impairment Assessments:

The Company assesses impairment of long-lived salon assets and right of use (ROU) assets at the individual salon level, as this is the lowest level for which identifiable cash flows are largely independent of other groups of assets and liabilities, when events or changes in circumstances indicate the carrying value of the assets or the asset grouping may not be recoverable. Factors considered in deciding when to perform an impairment review include significant under-performance of an individual salon in relation to expectations, significant economic or geographic trends, and significant changes or planned changes in the use of the assets. The first step is to assess recoverability, and in doing that, the undiscounted salon cash flows are compared to the carrying ~~value.~~value of the salon assets. If the undiscounted estimated cash flows are less than the carrying value of the assets, the Company calculates an impairment charge based on the difference between the carrying value of the asset group and its fair value. The fair value of the salon long-lived asset group is estimated using market participant methods based on the best information available. ~~The fair value~~See Note 10 of the ~~right of use asset is estimated by determining what a market participant would pay over the life of the primary asset in the group, discounted back to September 30, 2020. See Note 10~~unaudited Condensed Consolidated Financial Statements for further discussion related to the ~~right of use~~ROU asset impairment.

Judgments made by management related to the expected useful lives of long-lived assets and the ability to realize undiscounted cash flows in excess of the carrying amounts of such assets are affected by factors such as ~~the ongoing maintenance and improvement of the assets,~~ changes in economic conditions and changes in operating performance. As the ongoing expected cash flows and carrying amounts of long-lived assets are assessed, these factors could cause the Company to realize material impairment charges.

~~A long-lived~~Long-lived asset impairment ~~charge,~~charges, including ~~right of use~~ROU and salon property and equipment, of ~~$5.8~~$0.8 and $9.8 million ~~was~~were recorded in the three and nine months ended ~~September 30, 2020, and is separately stated~~March 31, 2021, respectively, on the unaudited Condensed Consolidated Statement of Operations. Of the total ~~$5.8 million~~ long-lived asset impairment ~~charge, $4.6~~charges, $0.3 and $6.3 million, ~~was~~respectively, were allocated to the ~~right of use~~ROU asset and ~~$1.2~~$0.5 and $3.5 million, ~~was~~respectively, were allocated to salon property and equipment. ~~A long-lived~~Long-lived salon property and equipment asset impairment ~~charge~~charges of ~~$1.5~~$1.2 and $3.9 million ~~was~~were recorded during the three and nine months ended ~~September 30, 2019,~~March 31, 2020, respectively, and isare recorded in Depreciation and ~~Amortization~~amortization in the unaudited Condensed Consolidated Statement of Operations.

Goodwill:

As of ~~September 30, 2020~~March 31, 2021 and June 30, 2020, the Franchise reporting unit had ~~$227.9~~$229.2 and $227.5 million, respectively, of goodwill. For further information, see Note 9 of the ~~interim~~ unaudited Condensed Consolidated Financial Statements. The Company assesses goodwill impairment on an annual basis, during the Company's fourth fiscal quarter, and between annual assessments if an event occurs or circumstances change that would more likely than not reduce the fair value of a reporting unit below its carrying amount. An interim impairment analysis was not required in the three and nine months ended ~~September 30,~~March 31, 2021. The COVID-19 pandemic, which began in March 2020, was an interim triggering event in fiscal year 2020. The Company assessed its goodwill as of March 31, 2020 and determined that the Company-owned goodwill was fully impaired. As a result, the Company recorded a goodwill impairment charge of $40.2 million in the three and nine months ended March 31, 2020.

The Company performs its annual impairment assessment as of April 30. For the fiscal year 2020 annual impairment assessment, due to the impact of the COVID-19 pandemic, the Company elected to forgo the optional Step 0 assessment and performed the quantitative impairment analysis on the Franchise reporting unit. The Company compared the carrying value of the reporting unit, including goodwill, to the estimated fair value. The result of the assessment indicated that the estimated fair value of the Company's reporting unit exceeded its carrying value by approximately 50 percent. For the goodwill impairment analysis, management utilized a combination of both a discounted cash flows approach and a market approach. The key assumptions utilized in the analysis were the number of salons to be sold to franchisees and ~~using~~ the discount rate. If a future triggering event occurs or if during the Company's annual impairment assessment the fair value of the Franchise reporting unit has decreased significantly, it may result in a non-cash impairment charge ~~to reduce~~that reduces the carrying value of goodwill.

Depreciation:

Depreciation expense in the three and nine months ended ~~September 30, 2020~~March 31, 2021 includes ~~$1.3~~$0.8 and $3.4 million of asset retirement obligations, which are cash expenses. ~~Additionally, in the three month period ended September 30,~~

Minority Interest:

In December 2020, the Company ~~recognized a $1.0~~purchased its non-controlling interest in Roosters from the minority shareholders. The Company paid $0.6 million ~~incremental charge~~to obtain 100% ownership. The payment is recorded in ~~depreciation expense that related to a prior period. Management evaluated the effect of this out-of-period adjustment~~cash used in financing activities on the three months ended September 30, 2020, as well as the previous period in which the charge should have been recognized and concluded for both quantitative and qualitative reasons that the adjustment is not material to the periods affected.unaudited Condensed Consolidated Statement of Cash Flows.

910

2. REVENUE RECOGNITION:

Revenue Recognition and Deferred Revenue:

Revenue recognized at point of sale

Company-owned salon revenues are recognized at the time when the services are provided. Product revenues for company-owned salons are recognized when the guest receives and pays for the merchandise. Revenues from purchases made with gift cards are also recorded when the guest takes possession of the merchandise or services are provided. Gift cards issued by the Company are recorded as a liability (deferred revenue) upon sale and recognized as revenue upon redemption by the customer. Gift card breakage, the amount of gift cards which will not be redeemed, is recognized proportional to redemptions using estimates based on historical redemption patterns. Product sales, byincluding sales of the ~~Company~~hardware related to our proprietary cloud-based management and point-of-sale commerce solution, to franchisees are included within product revenues in the unaudited Condensed Consolidated Statement of Operations and recorded at the time product is delivered to the franchisee. Payment for franchisee product revenue is generally collected within 30 to 90 days of delivery.

Revenue recognized over time

Franchise revenues primarily include royalties, advertising fund cooperatives fees, franchise fees and other fees. Royalty and advertising fund revenues represent sales-based royalties that are recognized in the period in which the sales occur. Generally, royalty and advertising fund revenue is billed and collected monthly in arrears. Advertising fund revenues and expenditures, which must be spent on marketing and related activities per the franchise agreements, are recorded on a gross basis within the unaudited Condensed Consolidated Statement of Operations. ~~This~~The gross presentation increases both the ~~gross amount of~~ reported franchise revenue and site operating expense and generally has no impact on operating income and net income. Franchise fees are billed and received upon the signing of the franchise agreement. Recognition of these fees is deferred until the salon opening and is then recognized over the term of the franchise agreement, typically ten years. Franchise rental income is a result of the Company signing ~~the lease~~leases on behalf of franchisees and entering into a sublease arrangement with the franchisee. The Company recognizes franchise rental income and expense when it is due to the landlord.

The following table disaggregates revenue by timing of revenue recognition and is reconciled to reportable segment revenues as follows:


											Three Months Ended March 31, 2021				Three Months Ended March 31, 2020
		Three Months Ended September 30, 2020				Three Months Ended September 30, 2019					Franchise		Company-owned		Franchise		Company-owned
		Franchise		Company-owned		Franchise		Company-owned
											(Dollars in thousands)
		(Dollars in thousands)
Revenue recognized at a point in time:	Revenue recognized at a point in time:									Revenue recognized at a point in time:
Service	Service	$	0	$	36,408	$	0	$	141,941	Service	$	0	$	24,645	$	0	$	78,387
Product	Product	13,742		11,007		13,105		32,551		Product	13,079		7,691		15,318		19,559
Total revenue recognized at a point in time	Total revenue recognized at a point in time	$	13,742	$	47,415	$	13,105	$	174,492	Total revenue recognized at a point in time	$	13,079	$	32,336	$	15,318	$	97,946

Revenue recognized over time:	Revenue recognized over time:									Revenue recognized over time:
Royalty and other franchise fees	Royalty and other franchise fees	$	13,447	$	0	$	17,592	$	0	Royalty and other franchise fees	$	17,955	$	0	$	16,487	$	0
Advertising fund fees		4,509		0		10,425		0
Advertising fund fees (refunds), net (1)										Advertising fund fees (refunds), net (1)	5,580		0		(7,789)		0
Franchise rental income	Franchise rental income	32,283		0		31,424		0		Franchise rental income	31,317		0		31,821		0
Total revenue recognized over time	Total revenue recognized over time	50,239		0		59,441		0		Total revenue recognized over time	54,852		0		40,519		0
Total revenue	Total revenue	$	63,981	$	47,415	$	72,546	$	174,492	Total revenue	$	67,931	$	32,336	$	55,837	$	97,946

(1)Fiscal year 2020 includes the refund of $14.9 million of previously collected cooperative advertising fees. Cooperative advertising fees were not refunded in fiscal year 2021.

1011


	Nine Months Ended March 31, 2021				Nine Months Ended March 31, 2020
	Franchise		Company-owned		Franchise		Company-owned

	(Dollars in thousands)

Revenue recognized at a point in time:
Service	$	0	$	90,040	$	0	$	322,133
Product	41,057		27,608		45,287		79,229
Total revenue recognized at a point in time	$	41,057	$	117,648	$	45,287	$	401,362

Revenue recognized over time:
Royalty and other franchise fees	$	46,589	$	0	$	52,721	$	0
Advertising fund fees	14,804		0		13,341		0
Franchise rental income	95,885		0		96,875		0
Total revenue recognized over time	157,278		0		162,937		0
Total revenue	$	198,335	$	117,648	$	208,224	$	401,362

Information about receivables, broker fees and deferred revenue subject to the current revenue recognition guidance is as follows:


								March 31, 2021		June 30, 2020		Balance Sheet Classification
		September 30, 2020		June 30, 2020		Balance Sheet Classification
								(Dollars in thousands)
		(Dollars in thousands)
Receivables from contracts with customers, net	Receivables from contracts with customers, net	$	28,306	$	22,991	Accounts receivable, net	Receivables from contracts with customers, net	$	22,106	$	22,991	Accounts receivable, net
Broker fees	Broker fees	$	20,442	$	20,516	Other assets	Broker fees	19,599		20,516		Other assets

Deferred revenue:	Deferred revenue:						Deferred revenue:
Current	Current						Current
Gift card liability	Gift card liability	$	2,530	$	2,543	Accrued expenses	Gift card liability	$	2,336	$	2,543	Accrued expenses
Deferred franchise fees unopened salons	Deferred franchise fees unopened salons	37		77		Accrued expenses	Deferred franchise fees unopened salons	80		77		Accrued expenses
Deferred franchise fees open salons	Deferred franchise fees open salons	5,679		5,537		Accrued expenses	Deferred franchise fees open salons	5,929		5,537		Accrued expenses
Total current deferred revenue		$	8,246	$	8,157
Total current deferred revenue:							Total current deferred revenue:	$	8,345	$	8,157
Non-current	Non-current						Non-current
Deferred franchise fees unopened salons	Deferred franchise fees unopened salons	$	11,398	$	11,855	Other non-current liabilities	Deferred franchise fees unopened salons	$	7,656	$	11,855	Other non-current liabilities
Deferred franchise fees open salons	Deferred franchise fees open salons	33,550		33,623		Other non-current liabilities	Deferred franchise fees open salons	33,001		33,623		Other non-current liabilities
Total non-current deferred revenue	Total non-current deferred revenue	$	44,948	$	45,478		Total non-current deferred revenue	$	40,657	$	45,478

Receivables relate primarily to payments due for royalties, franchise fees, advertising fees, rent, franchise product sales and sales of salon services and product paid by credit card. The receivables balance is presented net of an allowance for expected losses (i.e., doubtful accounts), primarily related to receivables from franchisees. The following table is a rollforward of the allowance for doubtful accounts for the ~~period:~~period (in thousands):


Balance as of June 30, 2020	$	6,899
Provision for doubtful accounts (1)	~~2,289~~792
Provision for franchisee rent (2)	~~512~~907
Write-offs	~~(297)~~(1,436)
Balance as of ~~September 30, 2020~~March 31, 2021	$	~~9,403~~7,162

~~_______________________________________________________________________________~~

(1)The provision for doubtful accounts is recognized as General and administrative expense in the unaudited Condensed Consolidated Statement of Operations.

(2)The provision for franchisee rent is recognized as Rent ~~expense~~ in the unaudited Condensed Consolidated Statement of Operations.

Broker fees are the costs associated with using external brokers to identify new franchisees. These fees are paid upon the signing of the franchise agreement and recognized as General and administrative expense over the term of the agreement. The following table is a rollforward of the broker fee balance for the ~~period:~~periods indicated (in thousands):


Balance as of June 30, 2020	$	20,516
Additions	~~703~~1,573
Amortization	~~(777)~~(2,369)
Write-offs	0 (121)
Balance as of ~~September 30, 2020~~March 31, 2021	$	~~20,442~~19,599

Deferred revenue includes the gift card liability and deferred franchise fees for unopened salons and open salons. Gift card revenue for the three months ended ~~September 30,~~March 31, 2021 and 2020 ~~and 2019~~ was $0.3 and $0.8 million, respectively, and for the nine months ended March 31, 2021 and 2020 was $0.7 and $2.3 million, respectively. Deferred franchise fees related to open salons are generally recognized on a straight-line basis over the term of the franchise agreement. Franchise fee revenue for the three months ended ~~September 30,~~March 31, 2021 and 2020 ~~and 2019~~ was $1.6 and ~~$1.2~~$1.4 million, respectively, and for the nine months ended March 31, 2021 and 2020 was $4.9 and $3.8 million, respectively. Estimated revenue expected to be recognized in the future related to deferred franchise fees for open salons as of ~~September 30, 2020~~March 31, 2021 is as follows (in thousands):


Remainder of 2021	Remainder of 2021	$	4,391	Remainder of 2021	$	1,505
2022	2022	5,734		2022	5,901
2023	2023	5,558		2023	5,725
2024	2024	5,099		2024	5,483
2025	2025	4,737		2025	5,092
Thereafter	Thereafter	13,710		Thereafter	15,224
Total	Total	$	39,229	Total	$	38,930

1213

3. TBG RESTRUCTURING AND DISCONTINUED OPERATIONS:

In October 2017, the Company sold substantially all of its mall-based salon business in North America, representing 858 salons, to The Beautiful Group (TBG), who operated these locations as franchise locations until June 2019. In June 2019, the Company entered into a settlement agreement with TBG regarding the North American salons, which, among other things, substituted the master franchise agreement for a license agreement.. The Company classified the results of its mall-based business as discontinued operations in the unaudited Condensed Consolidated Statement of Operations. Included in discontinued operations in fiscal year 2020 are adjustments to actuarial assumptions related to the discontinued operations. Other than the items presented in the unaudited Consolidated Statement of Cash Flows, there were no other significant non-cash operating activities or non-cash investing activities related to discontinued operations for the ~~three~~nine months ended ~~September 30, 2020~~March 31, 2021 and ~~2019.~~2020.

For the three and nine months ended ~~September 30, 2019~~March 31, 2020, the Company recorded ~~$1.5~~$0.1 and $2.4 million of ~~TBG~~professional fees and restructuring charges ~~that relate~~related to the Company assisting TBG with operating expenses to mitigate the risk of default associated with TBG's lease obligations. In the second quarter of fiscal year 2020, TBG transferred 207 of its North American mall-based salons to the Company. The 207 North American mall-based salons transferred were the salons that the Company was the guarantor of the lease obligation. In the United States, the transfer was consummated in connection with an assignment for the benefit of TBG US's creditors. The transfer of the 207 mall-based salons occurred on December 31, 2019, and the operational results of these mall-based salons are included in the unaudited Condensed Consolidated Statement of Operations. The assets acquired and liabilities assumed were not material to the unaudited Condensed Consolidated Balance Sheet. As of ~~September 30, 2020,~~March 31, 2021, prior to any mitigation efforts which may be available, the Company remains liable for up to approximately ~~$18~~$12 million related to its mall-based salon lease commitments on the ~~104~~62 salons that remain open, ~~which is a $5~~an $11 million reduction from June 30, 2020. The commitments are included in our lease liabilities.

4. EARNINGS PER SHARE:

The Company’s basic earnings per share is calculated as net loss divided by weighted average common shares outstanding, excluding unvested outstanding ~~restricted~~ stock ~~awards (RSAs)~~options (SOs), restricted stock units (RSUs) and stock-settled performance units (PSUs). The Company’s diluted earnings per share is calculated as net loss divided by weighted average common shares and common share equivalents outstanding, which includes shares issued under the Company’s stock-based compensation plans. Stock-based awards with exercise prices greater than the average market price of the Company’s common stock are excluded from the computation of diluted earnings per share.

For the three and nine months ended ~~September 30, 2020 and 2019,~~March 31, 2021, there were ~~310,557~~972,485 and ~~902,478~~511,970, respectively, and for the three and nine months ended March 31, 2020 there were 663,636 and 1,145,053, respectively, common stock equivalents of dilutive common stock ~~respectively,~~ excluded in the diluted earnings per share calculations due to the net loss from continuing operations.

The computation of weighted average shares outstanding, assuming dilution, excluded ~~1,834,999~~1,261,200 and ~~391,531~~670,997 of stock-based awards during the three months ended ~~September 30,~~March 31, 2021 and 2020, respectively, and ~~2019,~~2,240,743 and 174,698 of stock-based awards during the nine months ended March 31, 2021 and 2020, respectively, as they were not dilutive under the treasury stock method.

1314

5. SHAREHOLDERS’ EQUITY:

Stock-Based Employee Compensation:

During the three and nine months ended ~~September 30, 2020,~~March 31, 2021, the Company granted various equity awards including ~~restricted stock units (RSUs)~~RSUs, PSUs and ~~performance-based restricted stock units (PSUs).~~SOs.

A summary of equity awards granted is as follows:


						~~For the Three Months Ended September 30, 2020~~


~~Restricted stock units~~						~~246,634~~
~~Performance-based restricted stock units~~						~~62,290~~


	Three Months Ended March 31, 2021	Nine Months Ended March 31, 2021


Restricted stock units	47,303	891,825
Performance-based restricted stock units	0	62,290
Stock option units	0	1,458,680

The RSUs granted to employees during the three and nine months ended ~~September 30, 2020~~March 31, 2021 vest in equal amounts over a three-year period subsequent to the grant date, cliff vest after a one-year period, cliff vest after a three-year period or cliff vest after a five-year period subsequent to the grant date. The CEO, who was appointed in October 2020, was granted 0.4 million "sign-on" RSUs that vest pro-rated over one year.

The PSUs granted to employees have a three-year performance period ending June 30, 2023 linked to the Company's stock price reaching a specified volume weighted average closing price for a ~~50 day~~50-day period that ends on June 30, 2023. The PSUs granted have a maximum vesting percentage of 200% based on the level of performance achieved for the respective award.

The SOs granted during the nine months ended March 31, 2021 were granted in connection with the appointment of the Company's CEO and consist of options to purchase shares of the Company's common stock. The SOs are subject to both a four-year service-based vesting condition and a performance-based vesting condition. Additionally, 0.4 million SOs are matching options that vest on the fourth anniversary of employment up to the number of RSUs the CEO still holds of the "sign-on" RSUs.

Total compensation cost for stock-based payment arrangements totaling ~~$(1.2)~~$1.7 and ~~$1.8~~$0.0 million for the three months ended ~~September 30,~~March 31, 2021 and 2020, respectively, and ~~2019,~~$1.8 and $2.1 million for the nine months ended March 31, 2021 and 2020, respectively, was recorded within General and administrative expense on the unaudited Condensed Consolidated Statement of Operations. ~~The benefit recorded in~~In the ~~three~~nine months ended ~~September 30, 2020 was due to~~March 31, 2021, stock compensation includes a $2.4 million benefit from the forfeiture of awards related to the departure of the Company's ~~CEO, resulting in an expense reversal of $2.4 million.~~former CEO.

Share Repurchases:

During the ~~three~~nine months ended ~~September 30, 2020,~~March 31, 2021, the Company did 0t repurchase shares under the previously approved stock repurchase program. During the ~~three~~nine months ended ~~September 30, 2019,~~March 31, 2020, the Company repurchased 1.5 million shares for $26.4 million under ~~the~~a previously approved stock repurchase program. At ~~September 30, 2020,~~March 31, 2021, $54.6 million remains outstanding under the approved stock repurchase program.

1415

6. INCOME TAXES:

A summary of income tax benefits and corresponding effective tax rates is as follows:


									Three Months Ended March 31,						Nine Months Ended March 31,
									2021			2020			2021			2020

									(Dollars in thousands)
		For the Three Months Ended September 30,
		2020			2019

		(Dollars in thousands)
Income tax benefit	Income tax benefit	$	635		$	2,856		Income tax benefit	$	333		$	979		$	1,368		$	5,783
Effective tax rate	Effective tax rate	1.8		%	16.8		%	Effective tax rate	3.0		%	1.4		%	1.7		%	5.5		%

The recorded tax ~~provision~~provisions and effective tax ~~rate~~rates for the three and nine months ended ~~September 30,~~March 31, 2021 and 2020 were different than what would normally be expected primarily due to the impact of the deferred tax valuation allowance. The recorded tax provision and effective tax rate for the three months ended September 30, 2019 were different than what would normally be expected primarily due to the impact of the deferred tax valuation allowance and global intangible low-taxed income ("GILTI").

The Company is no longer subject to IRS examinations for years before 2014. Furthermore, with limited exceptions, the Company is no longer subject to state and international income tax examinations by tax authorities for years before 2012.

7. COMMITMENTS AND CONTINGENCIES:

The Company is a defendant in various lawsuits and claims arising out of the normal course of business. Like certain other large retail employers, the Company has been faced with allegations of purported class-wide consumer and wage and hour violations. Litigation is inherently unpredictable, and the outcome of these matters cannot presently be determined. Although the actions are being vigorously defended, the Company could in the future, incur judgments or enter into settlements of claims that could have a material adverse effect on its results of operations in any particular period. The Company is a defendant in two wage and hour lawsuits in California. The first, a class action in US District Court, alleges various violations of the California Labor Code, including, but not limited to failure to pay wages, failure to permit rest breaks, failure to pay all wages due on termination of employment, waiting time penalties, failure to provide accurate wage statements and violation of the business and professions code. This case has been preliminarily settled, pending approval of the court and class, for $2.1 million. The second, a class action filed in California Superior Court, alleges various violations of the California Labor Code as well as PAGA penalties. Barring successful objection from plaintiffs’ attorneys to the first class action, the second case will be subsumed into the first case’s settlement. As of June 30, 2020 and ~~September 30, 2020,~~March 31, 2021, $2.1 million was included within accrued expenses on the unaudited Condensed Consolidated Balance Sheet related to these class action lawsuits. In addition, our existing ~~point of sale~~point-of-sale system supplier has challenged the development of certain parts of our technology systems in litigation brought in the Northern District of California, case No. 20-cv-02181-MMC. We have vigorously denied the allegations made by this third-party supplier and have asserted certain counterclaims against the third party. However, the dispute regarding our ownership and involvement of certain key personnel may be costly and distracting, and the outcome is currently uncertain. The Company has not recorded an expense related to damages in connection with these matters because any potential loss is not currently probable or reasonably estimable under U.S. GAAP. Additionally, the Company is unable to reasonably estimate the range of loss, if any, that may result from these matters.

1516

8. CASH, CASH EQUIVALENTS AND RESTRICTED CASH:

The table below reconciles the cash and cash equivalents balances and restricted cash balances, recorded in other current assets from the unaudited Condensed Consolidated Balance Sheet to the amount of cash, cash equivalents and restricted cash reported on the unaudited Condensed Consolidated Statement of Cash flows:


							March 31, 2021		June 30, 2020
		September 30, 2020		June 30, 2020
							(Dollars in thousands)
		(Dollars in thousands)
Cash and cash equivalents	Cash and cash equivalents	$	84,969	$	113,667	Cash and cash equivalents	$	34,510	$	113,667
Restricted cash, included in Other current assets (1)	Restricted cash, included in Other current assets (1)	8,507		9,213		Restricted cash, included in Other current assets (1)	5,859		9,213
Total cash, cash equivalents and restricted cash	Total cash, cash equivalents and restricted cash	$	93,476	$	122,880	Total cash, cash equivalents and restricted cash	$	40,369	$	122,880

(1)Restricted cash within ~~other~~Other current assets primarily relates to consolidated advertising cooperatives funds, which can only be used to settle obligations of the respective cooperatives and contractual obligations to collateralize the Company's self-insurance programs.

9. GOODWILL:

The table below contains details related to the Company's goodwill:

Franchise Reporting Unit

(Dollars in thousands)

Goodwill, net at June 30, 2020

227,457

Translation rate adjustments

~~439~~1,764

Goodwill, net at ~~September 30, 2020~~March 31, 2021

~~227,896~~229,221

1617

10. LEASES

At contract inception, the Company determines whether a contract is, or contains, a lease by determining whether it conveys the right to control the use of the identified asset for a period of time. If the contract provides the Company the right to substantially all of the economic benefits from the use of the identified asset and the right to direct the use of the identified asset, the Company considers it to be, or contain, a lease. The Company leases its company-owned salons and some of its corporate facilities under operating leases. The original terms of the salon leases range from 1 to 20 years with many leases renewable for an additional 5 to 10 year term at the option of the Company. In addition to the obligation to make fixed rental payments for the use of the salons, the Company also has variable lease payments that are based on sales levels. For most leases, the Company is required to pay real estate taxes and other occupancy expenses. Total ~~rent expense~~Rent includes the following:


								Three Months Ended March 31,				Nine Months Ended March 31,
		For the Three Months Ended September 30,				2021		2020		2021		2020
		2020		2019
								(Dollars in thousands)
		(Dollars in thousands)
Minimum rent	Minimum rent	$	9,721	$	19,184		Minimum rent	$	8,400	$	13,571	$	28,605	$	48,638
Percentage rent based on sales	Percentage rent based on sales	73		1,298			Percentage rent based on sales	3		298		78		2,145
Real estate taxes and other expenses	Real estate taxes and other expenses	2,662		3,307			Real estate taxes and other expenses	1,989		3,672		7,147		9,842
Lease termination expense (1)		5,551		0
Lease termination (benefit) expense (1)							Lease termination (benefit) expense (1)	(154)		44		6,484		123
Lease liability benefit (2)	Lease liability benefit (2)	(6,061)		0			Lease liability benefit (2)	(3,009)		0		(11,295)		0
Corporate segment rent	Corporate segment rent	722		285			Corporate segment rent	671		904		2,046		1,909
Franchise segment non-reimbursable rent	Franchise segment non-reimbursable rent	557		190			Franchise segment non-reimbursable rent	101		176		1,063		767
Total	Total	$	13,225	$	24,264		Total	$	8,001	$	18,665	$	34,128	$	63,424

(1)During the three and nine months ended ~~September 30, 2020 and 2019,~~March 31, 2021, the Company terminated the leases for ~~131~~15 and 37244 company-owned salons, respectively, before the lease end dates. ~~Lease~~During the three and nine months ended March 31, 2020, the Company terminated the leases for 3 and 60 company-owned salons, respectively, before the lease end dates. For the three and nine months ended March 31, 2021, lease termination fees include ~~$3.1~~$0.3 and $4.9 million, ~~of future lease payments for underperforming salons that management closed without a termination agreement. Lease termination fees also includes $2.5 million~~respectively, of early termination payments to close salons before the lease end date ~~and~~to relieve the Company of future lease obligations. For the three and nine months ended March 31, 2021, lease termination fees also include $(0.5) and $1.5 million, respectively, of adjustments to accrue future lease payments for salons that are no longer operating. The early termination payments ~~will save~~made in the ~~Company approximately $2 million in~~nine months ended March 31, 2021 decreased the future minimum rent liability by $9.5 million plus saved the Company from the associated real estate taxes and other lease expenses.

(2)~~Upon~~For the three and nine months ended March 31, 2021, upon termination of previously impaired leases, the Company derecognized ROU assets of ~~$7.1~~$3.2 and $13.3 million, respectively, and lease liabilities of ~~$10.3~~$5.2 and $19.7 million, respectively, that resulted in a net gain of ~~$3.2 million.~~$2.0 and $6.4 million, respectively. In addition, the Company recognized a benefit from lease liabilities decreasing in excess of previously impaired ROU assets. The benefit recognized was ~~$2.9~~$1.0 and $4.9 million ~~and $0~~ in the three and nine months ended ~~September 30, 2020 and 2019,~~March 31, 2021, respectively.

The Company leases salon premises in which the majority of its franchisees operate and has entered into corresponding sublease arrangements with franchisees. All lease costs are passed through to the franchisees. The Company records the rental payments due from franchisees as franchise rental income and the corresponding amounts owed to landlords as franchise rent expense on the unaudited Condensed Consolidated Statement of Operations. For the three months ended ~~September 30,~~March 31, 2021 and 2020, ~~and 2019,~~ franchise rental income and franchise rent expense were ~~$32.3~~$31.3 and ~~$31.4~~$31.8 million, respectively. For the nine months ended March 31, 2021 and 2020, franchise rental income and franchise rent expense were $95.9 and $96.9 million. These leases generally ~~with~~have lease terms of approximately 5 ~~years,~~years. The Company expects to renew SmartStyle and Supercuts franchise leases upon expiration. Other leases are expected to be renewed onby the franchisee upon expiration. This represents a Board-approved change in estimate that occurred in the second quarter of fiscal year 2021 and was intended to reduce lease exposure. The change in estimate resulted in a decrease to lease liabilities and right of use assets of $72.9 million, with no impact to net income.

For franchise and company-owned salon operating leases, the lease liability is initially and subsequently measured at the present value of the unpaid lease payments at the lease commencement date, including one lease term option when the lease is expected to be renewed. The ~~Right of Use (ROU)~~ROU asset is initially and subsequently measured throughout the lease term at the carrying amount of the lease liability, plus initial direct costs, less any accrued lease payments and unamortized lease incentives received, if any. The Company's consolidated ROU asset balance was ~~$728.5~~$629.0 and $786.2 million as of ~~September 30, 2020~~March 31, 2021 and June 30, 2020, respectively. For leases classified as operating leases, expense for lease payments is recognized on a straight-line basis over the lease term, including the lease renewal option when the lease is expected to be renewed. Generally, the non-lease components, such as real estate taxes and other occupancy expenses, are separate from rent expense within the lease and are not included in the measurement of the lease liability because these charges are variable.

The discount rate used to determine the present value of the lease payments is the Company's estimated collateralized incremental borrowing rate, based on the yield curve for the respective lease terms, as the interest rate implicit in the lease cannot generally be determined. The Company uses the portfolio approach in applying the discount rate based on the original lease term. The weighted average remaining lease term was ~~6.85~~6.44 and 6.87 years and the ~~weighted-average~~weighted average discount rate was ~~3.98%~~4.07% and 3.95% for all salon operating leases as of ~~September 30, 2020~~March 31, 2021 and June 30, 2020, respectively.

A lessee’s ROU asset is subject to the same asset impairment guidance in ASC 360, Property, Plant, and Equipment, applied to other elements of property, plant, and equipment. The Company has identified its asset groups at the individual salon level as this represents the lowest level that identifiable cash flows are largely independent of the cash flows of other groups of assets and liabilities. ~~As a result of~~Poor salon performance, primarily due to the COVID-19 pandemic, ~~and the related salon closures that occurred during the fourth fiscal quarter of 2020, the Company determined that a triggering event had occurred pursuant to~~resulted in an ASC 360-10-35-21 given that there had been a significant adverse change in the business climate that could affect the value of its salon long-lived asset groups combined with a significant adverse change in the extent or manner in which the salon long-lived groups were being used.triggering event. As a result, management assessed ~~all~~underperforming salon asset groups, which included the related ROU assets, for impairment in accordance with ASC 360.

The first step in the impairment test under ASC 360 is to determine whether the long-lived assets are recoverable, which is determined by comparing the net carrying value of the salon asset group to the undiscounted net cash flows to be generated from the use and eventual disposition of that asset group. Estimating cash flows for purposes of the recoverability test is subjective and requires significant judgment. Estimated future cash flows used for the purposes of the recoverability test were based upon historical cash flows for the salons, adjusted for expected changes in future market conditions related to the COVID-19 pandemic, and other factors. The period of time used to determine the estimates of the future cash flows for the recoverability test was based on the remaining useful life of the primary asset of the group, which was the ROU asset in all cases.

Step two of the long-lived asset impairment test requires that the fair value of the asset group be ~~determined~~estimated when ~~calculating~~determining the amount of any impairment loss. For the salon asset groups that failed the recoverability test, an impairment loss was measured as the amount by which the carrying amount of the asset group exceeds its fair value. The Company applied the fair value guidance within ASC 820-10 to determine the fair value of the asset group from the perspective of a market-participant considering, among other things, appropriate discount rates, multiple valuation techniques, the most advantageous market, and assumptions about the highest and best use of the asset group. To determine the fair value of the salon asset groups, the Company utilized market-participant assumptions rather than the Company’s own assumptions about how it intends to use the asset group.

~~The fair value of the salon long-lived asset group is estimated using market participant methods based on the best information available.~~ The significant judgments and assumptions utilized to determine the fair value of the salon asset groups include; the market rent of comparable properties based on recently negotiated leases as applicable, the asset group’s projected sales for ~~fiscal years 2021 through 2023 for~~ properties with no recently negotiated leases, and a discount rate. The Company engaged a third-party valuation specialist to assist with the research related to inputs used in their determination of the fair value of the ROU asset, which included providing information related to significant inputs and assumptions utilized in the measurement of the impairment loss.

In the fourth quarter of fiscal year 2020, the Company recorded a total long-lived asset impairment charge of $22.6 million in the Consolidated Statement of Operations, including $17.4 million related to the right of use asset in the salon asset groups. The impairment loss for each salon asset group that was recognized was allocated among the long-lived assets of the group on a pro-rata basis using their relative carrying amounts. Additionally, the impairment losses did not reduce the carrying amount of an individual asset below its fair value, including for the ROU assets in the salon asset groups. Assessing the long-lived assets for impairment requires management to make assumptions and to apply judgment which can be affected by economic conditions and other factors that can be difficult to predict. The Company does not believe there is a reasonable likelihood that there will be a material change in the estimates or assumptions it uses to calculate impairment losses for its long-lived asset, including its ROU assets. However, the ultimate severity and longevity of the COVID-19 pandemic is unknown and therefore, if actual results are not consistent with the estimates and assumptions used in the calculations, the Company may be exposed to future impairment losses that could be material. In the three and nine months ended ~~September 30, 2020,~~March 31, 2021, the Company recognized a long-lived impairment charge of ~~$5.8~~$0.8 and $9.8 million, respectively, which included ~~$4.6~~$0.3 and $6.3 million, respectively, related to the right of use assets, in the unaudited Condensed Consolidated Statement of Operations. The impairments recorded for the three and nine months ended ~~September 30, 2020~~March 31, 2021 were primarily the result of triggering events identified on certain underperforming salons, salons that were identified to close in the ~~quarter to close,~~year, and certain salons where franchisees ~~are~~were unable to fulfill their rent obligations.

1819

As of ~~September 30, 2020,~~March 31, 2021, future operating lease commitments, including one renewal option ~~when~~for leases ~~are~~ expected to be renewed, to be paid and received by the Company were as ~~follows:~~follows (in thousands):


Fiscal Year	Fiscal Year	Leases for Franchise Salons		Leases for Company-owned Salons		Corporate Leases		Total Operating Lease Payments		Sublease Income to be Received from Franchisees		Net Rent Commitments		Fiscal Year	Leases for Franchise Salons		Leases for Company-owned Salons		Corporate Leases		Total Operating Lease Payments		Sublease Income To Be Received From Franchisees		Net Rent Commitments

Remainder of 2021	Remainder of 2021	$	91,189	$	27,006	$	1,329	$	119,524	$	(91,189)	$	28,335	Remainder of 2021	$	30,985	$	6,537	$	976	$	38,498	$	(30,985)	$	7,513
2022	2022	113,131		29,362		1,410		143,903		(113,131)		30,772		2022	116,803		22,514		3,566		142,883		(116,803)		26,080
2023	2023	102,742		24,084		1,447		128,273		(102,742)		25,531		2023	103,418		16,936		3,550		123,904		(103,418)		20,486
2024	2024	92,788		20,019		1,484		114,291		(92,788)		21,503		2024	91,108		11,803		3,616		106,527		(91,108)		15,419
2025	2025	81,429		15,795		1,522		98,746		(81,429)		17,317		2025	77,655		5,911		3,683		87,249		(77,655)		9,594
Thereafter	Thereafter	209,092		46,949		7,818		263,859		(209,092)		54,767		Thereafter	216,156		12,559		27,331		256,046		(216,156)		39,890
Total future obligations	Total future obligations	$	690,371	$	163,215	$	15,010	$	868,596	$	(690,371)	$	178,225	Total future obligations	$	636,125	$	76,260	$	42,722	$	755,107	$	(636,125)	$	118,982
Less amounts representing interest	Less amounts representing interest	87,533		19,456		2,636		109,625						Less amounts representing interest	78,998		6,462		10,189		95,649
Present value of lease liabilities	Present value of lease liabilities	$	602,838	$	143,759	$	12,374	$	758,971					Present value of lease liabilities	$	557,127	$	69,798	$	32,533	$	659,458
Less current lease liabilities	Less current lease liabilities	98,546		29,900		1,197		129,643						Less current lease liabilities	99,351		21,705		2,168		123,224
Long-term lease liabilities	Long-term lease liabilities	$	504,292	$	113,859	$	11,177	$	629,328					Long-term lease liabilities	$	457,776	$	48,093	$	30,365	$	536,234

~~Excluding the option period, the Company's operating lease commitments as of September 30, 2020 were approximately $360 and $100 million for franchise salons and company-owned salons, respectively.~~

1920

11. FINANCING ARRANGEMENTS:

The Company’s long-term debt consists of the following:

Revolving Credit Facility

Maturity Date September 30,
2020 September 30,
2020 June 30,
2020
(Fiscal Year) (Interest rate %) (Dollars in thousands)
Revolving credit facility 2023 5.50% $ 177,500 $ 177,500


	Maturity Date	March 31, 2021	March 31, 2021		June 30, 2020

	(Fiscal Year)	(Interest rate %)	(Dollars in thousands)

Revolving credit facility	2023	5.00%	$	177,500	$	177,500

At ~~September 30, 2020,~~March 31, 2021, cash and cash equivalents totaled ~~$85.0~~$34.5 million. As of ~~September 30, 2020,~~March 31, 2021, the Company has $177.5 million of outstanding borrowings under a $295.0 million revolving credit facility. At ~~September 30, 2020,~~March 31, 2021, the Company has outstanding standby letters of credit under the revolving credit facility of $18.7 million, primarily related to the Company's self-insurance program. The unused available credit under the facility was $98.8 million as of ~~September 30, 2020.~~March 31, 2021. The Company's liquidity, which includes the unused available balance under the credit facility and unrestricted cash and cash equivalents, totaled ~~$183.8~~$133.3 million as of ~~September 30, 2020.~~March 31, 2021. The revolving credit facility has a minimum liquidity covenant of ~~$75~~$75.0 million. As of ~~September 30, 2020,~~March 31, 2021, the Company had cash, cash equivalents and restricted cash of ~~$93.5~~$40.4 million and current liabilities of ~~$236.3~~$203.2 million.

The Company ~~was~~ is in compliance with all covenants and other requirements of the financing arrangements as of ~~September 30, 2020~~March 31, 2021 and believes it will continue to be in compliance for at least one year from our filing date.

Sale and ~~Leasebacks~~Leaseback Transaction

The Company’s long-term financing liabilities consists of the following:


									Maturity Date	Interest Rate	March 31, 2021		June 30, 2020
		Maturity Date	Interest Rate	September 30, 2020		June 30, 2020
									(Fiscal Year)		(Dollars in thousands)
		(Fiscal Year)		(Dollars in thousands)
Financial liability - Salt Lake City Distribution Center	Financial liability - Salt Lake City Distribution Center	2034	3.30%	$	16,604	$	16,773	Financial liability - Salt Lake City Distribution Center	2034	3.30%	$	0	$	16,773
Financial liability - Chattanooga Distribution Center	Financial liability - Chattanooga Distribution Center	2034	3.70%	11,054		11,208		Financial liability - Chattanooga Distribution Center	2034	3.70%	0		11,208
Long- term financing liability	Long- term financing liability			$	27,658	$	27,981	Long- term financing liability			$	0	$	27,981

In fiscal year 2019, the Company sold its Salt Lake City and Chattanooga Distribution Centers to an unrelated party. ~~The Company is leasing~~At the ~~properties back for 15 years with~~time of the ~~option to renew. As~~sale, the transactions were considered failed sale and leaseback transactions, as the Company ~~plans~~had planned to lease the property for more than 75% of its economic ~~life, the sales~~life. The sale proceeds received from the buyer-lessor ~~are~~were recognized as a financial ~~liability. This financial~~ liability, iswhich was reduced based on the rental payments made under the lease that ~~are~~were allocated between principal and interest. AsIn the third quarter of ~~September 30, 2020, the current portion~~fiscal year 2021, as a result of the ~~Company’s~~Company exiting its wholesale product sales business, the Company informed the landlord of its intention to exit the leased spaces. Because the Company no longer plans to lease the distribution centers for the majority of the assets’ useful lives, these transactions are subsequently considered sale and leaseback transactions. As a result, the Company derecognized the financial liability of $28.5 million and the carrying value of the related assets of $13.6 million and recognized a gain of $14.9 million for the difference between the liability and asset. The gain on distribution centers was recorded to Interest income and other, net in the unaudited Condensed Consolidation Statement of Operations. As the leases for the 2 distribution centers meet the sale and leaseback criteria, the Company recognized a right of use asset and lease liability ~~was $1.0~~of $20.3 million ~~which was recorded in accrued expenses~~ on the unaudited Condensed Consolidated Balance ~~Sheet. The weighted average remaining lease term was 13.4 years and the weighted-average discount rate was 3.46% for financing leases~~Sheet as of ~~September 30, 2020.~~

~~As of September 30, 2020, future lease payments due are as follows:~~

Fiscal year Salt Lake City Distribution Center Chattanooga Distribution Center
(Dollars in thousands)
Remainder of 2021 $ 870 $ 613
2022 1,171 829
2023 1,186 842
2024 1,200 854
2025 1,215 867
Thereafter 10,683 8,414
Total $ 16,325 $ 12,419

The financing liability does not include interest. Future lease payments above are due per the lease agreement and include embedded interest. Therefore, the total payments do not equal the financing liability. Total interest expense for the financing lease was $0.3 million for the three months ended September 30, 2020.March 31, 2021.

12. FAIR VALUE MEASUREMENTS:

Fair value measurements are categorized into one of three levels based on the lowest level of significant input used: Level 1 (unadjusted quoted prices in active markets); Level 2 (observable market inputs available at the measurement date, other than quoted prices included in Level 1); and Level 3 (unobservable inputs that cannot be corroborated by observable market data).

Assets and Liabilities Measured at Fair Value on a Recurring Basis

As of ~~September 30, 2020~~March 31, 2021 and June 30, 2020, the estimated fair value of the Company’s cash, cash equivalents, restricted cash, receivables, accounts payable, debt and long-term financial liabilities approximated their carrying values. The estimated fair values of the Company's debt and long-term financial liability are based on Level 2 inputs.

Assets and Liabilities Measured at Fair Value on a Nonrecurring Basis

We measure certain assets, including the Company’s equity method investments, tangible fixed and other assets and goodwill, at fair value on a nonrecurring basis when they are deemed to be other than temporarily impaired. The fair values of these assets are determined, when applicable, based on valuation techniques using the best information available, and may include quoted market prices, market comparables and discounted cash flow projections.

The following impairments were based on fair values using Level 3 inputs:

For the Three Months Ended September 30,
2020 2019
(Dollars in thousands)
Long-lived asset impairment (1) 5,824 1,517


	Three Months Ended March 31,				Nine Months Ended March 31,
	2021		2020		2021		2020

	(Dollars in thousands)

Goodwill	$	0	$	40,164	$	0	$	40,164
Long-lived asset impairment (1)	833		1,208		9,817		3,851

(1)Long-lived asset impairment charges, including right of use and salon property and equipment, are separately stated on the unaudited Condensed Consolidated Statement of Operations for the three and nine months ended March 31, 2021. Long-lived salon property and equipment asset impairment charges are recorded in Depreciation and amortization in the unaudited Condensed Consolidated Statement of Operations for the three and nine months ended March 31, 2020. See Note 1 to the unaudited Condensed Consolidated Financial Statements.

13. SEGMENT INFORMATION:

Segment information is prepared on the same basis that the chief operating decision maker reviews financial information for operational decision-making purposes.

The Company’s reportable operating segments consisted of the following salons:


		September 30, 2020		June 30, 2020			March 31, 2021		June 30, 2020

FRANCHISE SALONS:	FRANCHISE SALONS:					FRANCHISE SALONS:
SmartStyle/Cost Cutters in Walmart Stores	SmartStyle/Cost Cutters in Walmart Stores	1,428		1,317		SmartStyle/Cost Cutters in Walmart Stores	1,569		1,317
Supercuts	Supercuts	2,423		2,508		Supercuts	2,357		2,508
Signature Style		1,212		1,217
Portfolio Brands (1)						Portfolio Brands (1)	1,233		1,217
Total North American salons	Total North American salons	5,063		5,042		Total North American salons	5,159		5,042
Total International salons ~~(1)~~(2)	Total International salons ~~(1)~~(2)	163		167		Total International salons ~~(1)~~(2)	158		167
Total Franchise salons	Total Franchise salons	5,226		5,209		Total Franchise salons	5,317		5,209
as a percent of total Franchise and Company-owned salons	as a percent of total Franchise and Company-owned salons	80.0	%	76.1	%	as a percent of total Franchise and Company-owned salons	86.6	%	76.1	%

COMPANY-OWNED SALONS:	COMPANY-OWNED SALONS:					COMPANY-OWNED SALONS:
SmartStyle/Cost Cutters in Walmart Stores	SmartStyle/Cost Cutters in Walmart Stores	629		751		SmartStyle/Cost Cutters in Walmart Stores	373		751
Supercuts	Supercuts	170		210		Supercuts	124		210
Signature Style		405		505
Portfolio Brands (1)						Portfolio Brands (1)	267		505
Mall-based ~~(2)~~(3)	Mall-based ~~(2)~~(3)	104		166		Mall-based ~~(2)~~(3)	62		166
Total Company-owned salons	Total Company-owned salons	1,308		1,632		Total Company-owned salons	826		1,632
as a percent of total Franchise and Company-owned salons	as a percent of total Franchise and Company-owned salons	20.0	%	23.9	%	as a percent of total Franchise and Company-owned salons	13.4	%	23.9	%

OWNERSHIP INTEREST LOCATIONS:	OWNERSHIP INTEREST LOCATIONS:					OWNERSHIP INTEREST LOCATIONS:
Equity ownership interest locations	Equity ownership interest locations	80		82		Equity ownership interest locations	78		82

Grand Total, System-wide	Grand Total, System-wide	6,614		6,923		Grand Total, System-wide	6,221		6,923

(1)Portfolio Brands was previously referred to as Signature Style.

(2)Canadian and Puerto Rican salons are included in the North American salon totals.

~~(2)~~(3)The mall-based salons were acquired from TBG on December 31, 2019. They are included in continuing operations under the Company-owned operating segment from January 1, 2020.

As of ~~September 30, 2020,~~March 31, 2021, the Franchise operating segment is comprised primarily of Supercuts®, SmartStyle®, Cost Cutters®, First Choice Haircutters®, Magicuts®, and Roosters® concepts and the Company-owned operating segment is comprised primarily of SmartStyle®, Supercuts®, Cost Cutters®, and other regional trade names.

Financial information concerning the Company's reportable operating segments is shown in the following tables:


											Three Months Ended March 31, 2021
		For the Three Months Ended September 30, 2020									Franchise		Company-owned		Corporate		Consolidated
		Franchise		Company-owned		Corporate		Consolidated
											(Dollars in thousands)
		(Dollars in thousands)
Revenues:	Revenues:									Revenues:
Service	Service	$	0	$	36,408	$	0	$	36,408	Service	$	0	$	24,645	$	0	$	24,645
Product	Product	13,742		11,007		0		24,749		Product	13,079		7,691		0		20,770
Royalties and fees	Royalties and fees	17,956		0		0		17,956		Royalties and fees	23,535		0		0		23,535
Franchise rental income	Franchise rental income	32,283		0		0		32,283		Franchise rental income	31,317		0		0		31,317
Total revenue	Total revenue	63,981		47,415		0		111,396		Total revenue	67,931		32,336		0		100,267

Operating expenses:	Operating expenses:									Operating expenses:
Cost of service	Cost of service	0		28,523		0		28,523		Cost of service	0		15,821		0		15,821
Cost of product	Cost of product	10,678		5,691		0		16,369		Cost of product	11,148		10,120		0		21,268
Site operating expenses	Site operating expenses	4,510		8,729		0		13,239		Site operating expenses	5,600		7,766		0		13,366
General and administrative	General and administrative	8,724		2,977		14,447		26,148		General and administrative	7,450		1,525		15,607		24,582
Rent	Rent	557		11,946		722		13,225		Rent	101		7,229		671		8,001
Franchise rent expense	Franchise rent expense	32,283		0		0		32,283		Franchise rent expense	31,317		0		0		31,317
Depreciation and amortization	Depreciation and amortization	274		5,082		2,020		7,376		Depreciation and amortization	333		1,687		1,600		3,620
Long-lived asset impairment	Long-lived asset impairment	610		5,214		0		5,824		Long-lived asset impairment	22		811		0		833

Total operating expenses	Total operating expenses	57,636		68,162		17,189		142,987		Total operating expenses	55,971		44,959		17,878		118,808
Operating income (loss)	Operating income (loss)	6,345		(20,747)		(17,189)		(31,591)		Operating income (loss)	11,960		(12,623)		(17,878)		(18,541)
Other (expense) income:	Other (expense) income:									Other (expense) income:
Interest expense	Interest expense	0		0		(3,762)		(3,762)		Interest expense	0		0		(3,163)		(3,163)
Loss from sale of salon assets to franchisees, net	Loss from sale of salon assets to franchisees, net	0		0		(662)		(662)		Loss from sale of salon assets to franchisees, net	0		0		(4,575)		(4,575)
Interest income and other, net	Interest income and other, net	0		0		114		114		Interest income and other, net	0		0		15,099		15,099
Income (loss) from continuing operations before income taxes	Income (loss) from continuing operations before income taxes	$	6,345	$	(20,747)	$	(21,499)	$	(35,901)	Income (loss) from continuing operations before income taxes	$	11,960	$	(12,623)	$	(10,517)	$	(11,180)


											Three Months Ended March 31, 2020
		For the Three Months Ended September 30, 2019									Franchise		Company-owned		Corporate		Consolidated
		Franchise		Company-owned		Corporate		Consolidated
											(Dollars in thousands)
		(Dollars in thousands)
Revenues:	Revenues:									Revenues:
Service	Service	$	0	$	141,941	$	0	$	141,941	Service	$	0	$	78,387	$	0	$	78,387
Product	Product	13,105		32,551		0		45,656		Product	15,318		19,559		0		34,877
Royalties and fees	Royalties and fees	28,017		0		0		28,017		Royalties and fees	8,698		0		0		8,698
Franchise rental income	Franchise rental income	31,424		0		0		31,424		Franchise rental income	31,821		0		0		31,821
Total revenue	Total revenue	72,546		174,492		0		247,038		Total revenue	55,837		97,946		0		153,783

Operating expenses:	Operating expenses:									Operating expenses:
Cost of service	Cost of service	0		90,482		0		90,482		Cost of service	0		54,824		0		54,824
Cost of product	Cost of product	10,280		16,047		0		26,327		Cost of product	11,452		10,220		0		21,672
Site operating expenses	Site operating expenses	10,426		22,516		0		32,942		Site operating expenses	(7,789)		11,449		0		3,660
General and administrative	General and administrative	8,357		10,150		22,118		40,625		General and administrative	8,657		4,566		18,648		31,871
Rent	Rent	190		23,789		285		24,264		Rent	176		17,585		904		18,665
Franchise rent expense	Franchise rent expense	31,424		0		0		31,424		Franchise rent expense	31,821		0		0		31,821
Depreciation and amortization	Depreciation and amortization	160		6,107		3,113		9,380		Depreciation and amortization	292		9,799		268		10,359
TBG mall location restructuring	TBG mall location restructuring	1,500		0		0		1,500		TBG mall location restructuring	146		0		0		146
Goodwill impairment										Goodwill impairment	0		40,164		0		40,164
Total operating expenses	Total operating expenses	62,337		169,091		25,516		256,944		Total operating expenses	44,755		148,607		19,820		213,182
Operating income (loss)	Operating income (loss)	10,209		5,401		(25,516)		(9,906)		Operating income (loss)	11,082		(50,661)		(19,820)		(59,399)
Other (expense) income:	Other (expense) income:									Other (expense) income:
Interest expense	Interest expense	0		0		(1,439)		(1,439)		Interest expense	0		0		(1,712)		(1,712)
Gain from sale of salon assets to franchisees, net		0		0		(5,860)		(5,860)
Loss from sale of salon assets to franchisees, net										Loss from sale of salon assets to franchisees, net	0		0		(7,858)		(7,858)
Interest income and other, net	Interest income and other, net	0		0		171		171		Interest income and other, net	0		0		148		148
Income (loss) from continuing operations before income taxes	Income (loss) from continuing operations before income taxes	$	10,209	$	5,401	$	(32,644)	$	(17,034)	Income (loss) from continuing operations before income taxes	$	11,082	$	(50,661)	$	(29,242)	$	(68,821)


	Nine Months Ended March 31, 2021
	Franchise		Company-owned		Corporate		Consolidated

	(Dollars in thousands)

Revenues:
Service	$	0	$	90,040	$	0	$	90,040
Product	41,057		27,608		0		68,665
Royalties and fees	61,393		0		0		61,393
Franchise rental income	95,885		0		0		95,885
Total revenue	198,335		117,648		0		315,983

Operating expenses:
Cost of service	0		66,441		0		66,441
Cost of product	33,117		21,723		0		54,840
Site operating expenses	14,858		22,097		0		36,955
General and administrative	23,055		6,936		47,428		77,419
Rent	1,063		31,019		2,046		34,128
Franchise rent expense	95,885		0		0		95,885
Depreciation and amortization	896		11,080		5,408		17,384
Long-lived asset impairment	726		9,091		0		9,817


Total operating expenses	169,600		168,387		54,882		392,869
Operating income (loss)	28,735		(50,739)		(54,882)		(76,886)
Other (expense) income:
Interest expense	0		0		(10,626)		(10,626)
Loss from sale of salon assets to franchisees, net	0		0		(8,463)		(8,463)
Interest income and other, net	0		0		15,616		15,616
Income (loss) from continuing operations before income taxes	$	28,735	$	(50,739)	$	(58,355)	$	(80,359)


	Nine Months Ended March 31, 2020
	Franchise		Company-owned		Corporate		Consolidated

	(Dollars in thousands)

Revenues:
Service	$	0	$	322,133	$	0	$	322,133
Product	45,287		79,229		0		124,516
Royalties and fees	66,062		0		0		66,062
Franchise rental income	96,875		0		0		96,875
Total revenue	208,224		401,362		0		609,586

Operating expenses:
Cost of service	0		212,664		0		212,664
Cost of product	34,804		40,453		0		75,257
Site operating expenses	13,341		49,591		0		62,932
General and administrative	25,990		22,263		56,934		105,187
Rent	767		60,748		1,909		63,424
Franchise rent expense	96,875		0		0		96,875
Depreciation and amortization	662		21,844		4,980		27,486
TBG mall location restructuring	2,368		0		0		2,368
Goodwill impairment	0		40,164		0		40,164
Total operating expenses	174,807		447,727		63,823		686,357
Operating income (loss)	33,417		(46,365)		(63,823)		(76,771)
Other (expense) income:
Interest expense	0		0		(4,615)		(4,615)
Loss from sale of salon assets to franchisees, net	0		0		(26,125)		(26,125)
Interest income and other, net	0		0		3,188		3,188
Income (loss) from continuing operations before income taxes	$	33,417	(46,365)		$	(91,375)	$	(104,323)

14.REVISION OF THIRD QUARTER 2020 UNAUDITED RESULTS:

During the fourth quarter of 2020, the Company identified an error in the calculation of the goodwill derecognition associated with the sale of salons to franchisees in the second quarter and third quarter. During the third quarter, goodwill derecognition was overstated by $2.4 million. As of March 31, 2020, the Company fully impaired its remaining Company-owned goodwill with the amount of goodwill impairment being overstated by $4.4 million in the third quarter. The Company assessed the applicable guidance issued by the Securities and Exchange Commission (SEC) and the Financial Accounting Standards Board (FASB) and concluded these misstatements were not material, individually or in the aggregate, to the Company’s Unaudited Condensed Consolidated Financial Statements for the aforementioned interim periods. However, to facilitate comparisons among periods, the Company has decided to revise its previously issued second and third quarter unaudited condensed consolidated financial information.


	Three Months Ended March 31, 2020
	As Previously Reported		Adjustments		As Revised

	(Dollars in thousands, except per share amounts)

Rent expense (1)	$	19,243	$	(578)	$	18,665
Goodwill impairment (2)	44,529		(4,365)		40,164
Operating loss	(64,342)		4,943		(59,399)
Loss from sale of salon assets to franchisees, net	(10,208)		2,350		(7,858)
Interest income and other, net	(1,329)		1,477		148
Loss from continuing operations before income taxes	(77,591)		8,770		(68,821)
Income tax benefit	2,253		(1,274)		979
Net loss	(75,037)		7,496		(67,541)
Net loss per share	(2.10)		0.22		(1.88)
Comprehensive loss	(77,519)		7,496		(70,023)


	Nine Months Ended March 31, 2020
	As Previously Reported		Adjustments		As Revised

	(Dollars in thousands, except per share amounts)

Rent expense (1)	$	64,002	$	(578)	$	63,424
Goodwill impairment (2)	44,529		(4,365)		40,164
Operating loss	(81,714)		4,943		(76,771)
Loss from sale of salon assets to franchisees, net	(21,760)		(4,365)		(26,125)
Interest income and other, net	3,188		0		3,188
Loss from continuing operations before income taxes	(104,901)		578		(104,323)
Income tax benefit	5,904		(121)		5,783
Net loss	(98,244)		457		(97,787)
Net loss per share	(2.73)		0.01		(2.72)
Comprehensive loss	(100,588)		457		(100,131)

The Company revised the amounts originally reported for the third quarter of fiscal year 2020 for the following items:

(1)Adjusted third quarter rent expense includes a $0.6 million benefit related to leases signed in the third quarter, but not identified until the fourth quarter. The net loss for the three and nine months ended March 31, 2020 were both impacted by the misstatement.

(2)During the third quarter, goodwill derecognition was overstated by $2.4 million. As of March 31, 2020, the Company impaired its remaining Company-owned goodwill, with the amount of goodwill impairment being overstated by $4.4 million. As the second quarter error which understated goodwill derecognition was not identified until the fourth quarter, goodwill impairment and loss from the sale of salons to franchisees, net were misstated in the third quarter. The Company recorded a $4.4 million decrease to goodwill impairment and a $2.4 million decrease to loss from the sale of salon assets to franchisees, net to correct the error. Net loss for the nine months ended March 31, 2020 was not misstated. However, goodwill impairment and the loss from the sales of salons to franchisees, net were misstated in the nine months ended March 31, 2020, with goodwill impairment overstated by $4.4 million and loss from the sale of salons to franchisees, net understated by $4.4 million.

Item 2. Management’s Discussion and Analysis of Financial Condition and Results of Operations

Management’s Discussion and Analysis of Financial Condition and Results of Operations (MD&A) is designed to provide a reader of our consolidated financial statements with a narrative from the perspective of our management on our financial condition, results of operations, liquidity and certain other factors that may affect our future results. This MD&A should be read in conjunction with the MD&A included in our June 30, 2020 Annual Report on Form 10-K and other documents filed or furnished with the Securities and Exchange Commission (SEC) during the current fiscal year.

MANAGEMENT’S OVERVIEW

Regis Corporation (RGS) franchises, owns, and operates beauty salons. As of ~~September 30, 2020,~~March 31, 2021, the Company franchised, owned or held ownership interests in ~~6,614~~6,221 worldwide locations. Our locations consisted of ~~6,534~~6,143 system-wide North American and International salons, and in 8078 locations we maintained a non-controlling ownership interest less than 100 percent. Each of the Company’s salon concepts generally offer similar salon products and services and serve the mass market. As of ~~September 30, 2020,~~March 31, 2021, we had approximately ~~7,000~~4,000 corporate employees worldwide.

Impact of ~~the~~ COVID-19 ~~Pandemic~~ on Business Operations

During the period ended ~~September 30, 2020,~~March 31, 2021, the global coronavirus pandemic ~~("COVID-19")~~(COVID-19) had an adverse impact on operations, including ~~the closure of all salons~~prolonged government-mandated salon closures in California ~~for~~and Ontario, in addition to other U.S. states and Canadian provinces during the ~~majority of the quarter due to government-mandated closures. These restrictions were lifted in September~~three and ~~as of September 30, 2020, system-wide salons are approximately 95% open. Management is evaluating the future of the unopened salons, including potential closures.~~nine months ended March 31, 2021. The COVID-19 pandemic continues to impact salon guest visits ~~to our salons leading to~~resulting in a significant reduction in ~~revenue.~~revenue and traffic. Due to the economic disruption caused by the COVID-19 pandemic, the Company faces a greater degree of uncertainty than normal in making judgments and estimates needed to apply the Company's significant accounting policies. Actual results and outcomes may differ from management's estimates and assumptions.

Merchandising Strategy

As part of the Company's transformation to focus on managing and nurturing brands, and in line with its capital-light business, a new merchandise strategy to outsource product distribution was adopted in the third quarter. The Company plans to shifts its product business from a whole-sale model to a third-party distribution model. Management expects the change will positively impact franchisees by providing them access to industry-leading pricing, loyalty programs, promotional benefits, educational assets, and ongoing support. The change will results in a decrease in revenue, cost of product and general and administrative expense going forward.

CRITICAL ACCOUNTING POLICIES

The interim unaudited Condensed Consolidated Financial Statements are prepared in conformity with accounting principles generally accepted in the United States of America. In preparing the interim unaudited Condensed Consolidated Financial Statements, we are required to make various judgments, estimates and assumptions that could have a significant impact on the results reported in the interim unaudited Condensed Consolidated Financial Statements. We base these estimates on historical experience and other assumptions believed to be reasonable under the circumstances. Estimates are considered to be critical if they meet both of the following criteria: (1) the estimate requires assumptions about material matters that are uncertain at the time the accounting estimates are made, and (2) other materially different estimates could have been reasonably made or material changes in the estimates are reasonably likely to occur from period to period. Changes in these estimates could have a material effect on our interim unaudited Condensed Consolidated Financial Statements.

Our significant accounting policies can be found in Note 1 to the Consolidated Financial Statements contained in Part II, Item 8 of the June 30, 2020 Annual Report on Form 10-K, as well as Notes 1 and 2 to the unaudited Condensed Consolidated Financial Statements contained within this Quarterly Report on Form 10-Q. We believe the accounting policies related to the valuation of goodwill, the valuation and estimated useful lives of long-lived assets, estimates used in relation to tax liabilities and deferred taxes are most critical to aid in fully understanding and evaluating our reported financial condition and results of operations. Discussion of each of these policies is contained under “Critical Accounting Policies” in Part II, Item 7 of our June 30, 2020 Annual Report on Form 10-K. Our policies related to revenue recognition guidance, ASC Topic 606, can be found in Note 2 to the unaudited Condensed Consolidated Financial Statements.

2528

RESULTS OF OPERATIONS

Impact of salons sold to franchisees on ~~operations~~operations.

In the three and nine months ended ~~September 30, 2020,~~March 31, 2021, the Company sold ~~137~~126 and 408, respectively, company-owned salons to franchisees. The impact of these transactions are as follows:


									Three Months Ended March 31,				Increase (Decrease)			Nine Months Ended March 31,					Increase (Decrease)
		Three Months Ended September 30,				Increase (Decrease)			2021		2020				2021			2020
		2020		2019
									(Dollars in thousands)
		(Dollars in thousands)
Salons sold to franchisees	Salons sold to franchisees	137		545		(408)		Salons sold to franchisees	126		375		(249)			408			1,363		(955)
Cash proceeds received	Cash proceeds received	$	3,735	$	37,945	$	(34,210)	Cash proceeds received	$	595	$	18,502	$	(17,907)		$	7,743		$	87,916	$	(80,173)

(Loss) gain on sale of venditions, excluding goodwill derecognition		$	(662)	$	26,223	$	(26,885)
(Loss) gain on venditions, excluding goodwill derecognition								(Loss) gain on venditions, excluding goodwill derecognition	$	(4,575)	$	9,628	$	(14,203)		$	(8,463)		$	50,841	$	(59,304)
Non-cash goodwill derecognition	Non-cash goodwill derecognition	—		(32,083)		32,083		Non-cash goodwill derecognition	—		(17,486)		17,486			—			(76,966)		76,966
Loss from sale of salon assets to franchisees, net	Loss from sale of salon assets to franchisees, net	$	(662)	$	(5,860)	$	5,198	Loss from sale of salon assets to franchisees, net	$	(4,575)	$	(7,858)	$	3,283		$	(8,463)		$	(26,125)	$	17,662

System-wide results

As we continue to transition to an asset-light franchise platform, our results will be more impacted by our system-wide sales, which include sales by all points of distribution, whether owned by the Company or our franchisees. While we do not record sales by franchisees as revenue, and such sales are not included in our consolidated financial statements, we believe that this operating measure is important in obtaining an understanding of our financial performance. We believe system-wide sales information aids in understanding how we derive royalty revenue and in evaluating performance.

System-wide same-store sales by concept are detailed in the table below:


		Three Months Ended September 30,				Three Months Ended March 31,				Nine Months Ended March 31,
		2020		2019				2021		2020		2021		2020

SmartStyle	SmartStyle	(33.9)	%	(2.2)	%		SmartStyle	(19.6)	%	(9.5)	%	(28.7)	%	(4.8)	%
Supercuts	Supercuts	(33.4)		0.2			Supercuts	(22.3)		(3.7)		(29.9)		(1.4)
Signature Style		(30.2)		(1.7)
Portfolio Brands							Portfolio Brands	(17.9)		(4.8)		(26.6)		(2.7)
Consolidated system-wide same store sales	Consolidated system-wide same store sales	(32.6)	%	(1.1)	%		Consolidated system-wide same store sales	(20.7)	%	(5.4)	%	(28.7)	%	(2.7)	%

(1)System-wide same-store sales are calculated as the total change in sales for system-wide franchise and company-owned locations for more than one year that were open on a specific day of the week during the current period and the corresponding prior period. Quarterly and year-to-date system-wide same-store sales are the sum of the system-wide same-store sales computed on a daily basis. Franchise salons that do not report daily sales are excluded from same-store sales. Locations relocated within a one-mile radius are included in same-store sales as they are considered to have been open in the prior period. System-wide same-store sales are calculated in local currencies to remove foreign currency fluctuations from the calculation. ~~TBG salons were not a franchise location in fiscal year 2021 so they are excluded from fiscal year 2020 same-store sales for comparability.~~

2629

Condensed Consolidated Results of Operations (Unaudited)

The following table sets forth, for the periods indicated, certain information derived from our unaudited Condensed Consolidated Statement of Operations. The percentages are computed as a percent of total consolidated revenues, except as otherwise ~~indicated.~~indicated, and the (decrease) increase is measured in basis points.


		For the Three Months Ended September 30,										Three Months Ended March 31,									Nine Months Ended March 31,
		2020		2019		2020		2019		2020		2021		2020		2021		2020		2021	2021		2020		2021		2020		2021

		($ in millions)				% of Total Revenues (1)				(Decrease) Increase		($ in millions)				% of Total Revenues (1)				(Decrease) Increase	($ in millions)				% of Total Revenues (1)				(Decrease) Increase

Service revenues	Service revenues	$	36.4	$	141.9	32.7	%	57.5	%	(2,480)	Service revenues	$	24.6	$	78.4	24.5	%	51.0	%	(2,650)	$	90.0	$	322.1	28.6	%	52.8	%	(2,420)
Product revenues	Product revenues	24.7		45.7		22.2		18.5		370	Product revenues	20.8		34.9		20.8		22.7		(190)	68.7		124.5		21.7		20.4		130
Royalties and fees	Royalties and fees	18.0		28.0		16.1		11.3		480	Royalties and fees	23.5		8.7		23.5		5.7		1,780	61.4		66.1		19.4		10.8		860
Franchise rental income	Franchise rental income	32.3		31.4		29.0		12.7		1,630	Franchise rental income	31.3		31.8		31.2		20.7		1,050	95.9		96.9		30.3		15.9		1,440

Cost of service (2)	Cost of service (2)	28.5		90.5		78.3		63.7		1,460	Cost of service (2)	15.8		54.8		64.2		69.9		(570)	66.4		212.7		73.8		66.0		780
Cost of product (2)	Cost of product (2)	16.4		26.3		66.4		57.7		870	Cost of product (2)	21.3		21.7		102.4		62.2		4,020	54.8		75.3		79.8		60.5		1,930
Site operating expenses	Site operating expenses	13.2		32.9		11.8		13.3		(150)	Site operating expenses	13.4		3.7		13.4		2.4		1,100	37.0		62.9		11.7		10.3		140
General and administrative	General and administrative	26.1		40.6		23.4		16.4		700	General and administrative	24.6		31.9		24.6		20.7		390	77.4		105.2		24.5		17.3		720
Rent	Rent	13.2		24.3		11.8		9.8		200	Rent	8.0		18.7		8.0		12.2		(420)	34.1		63.4		10.8		10.4		40
Franchise rent expense	Franchise rent expense	32.3		31.4		29.0		12.7		1,630	Franchise rent expense	31.3		31.8		31.2		20.7		1,050	95.9		96.9		30.3		15.9		1,440
Depreciation and amortization	Depreciation and amortization	7.4		9.4		6.6		3.8		280	Depreciation and amortization	3.6		10.4		3.6		6.8		(320)	17.4		27.5		5.5		4.5		100
Long-lived asset impairment	Long-lived asset impairment	5.8		—		5.2		N/A		N/A	Long-lived asset impairment	0.8		—		0.8		—		N/A	9.8		—		3.1		—		N/A
TBG restructuring	TBG restructuring	—		1.5		—		0.6		(60)	TBG restructuring	—		0.1		—		0.1		(10)	—		2.4		—		0.4		(40)

Goodwill impairment											Goodwill impairment	—		40.2		—		26.1		(2,610)	—		40.2		—		6.6		(660)

Operating loss ~~(4)~~(3)	Operating loss ~~(4)~~(3)	(31.6)		(9.9)		(28.4)		(4.0)		(2,440)	Operating loss ~~(4)~~(3)	(18.5)		(59.4)		(18.5)		(38.6)		2,010	(76.9)		(76.8)		(24.3)		(12.6)		(1,170)

Interest expense	Interest expense	(3.8)		(1.4)		(3.4)		(0.6)		(280)	Interest expense	(3.2)		(1.7)		(3.2)		(1.1)		(210)	(10.6)		(4.6)		(3.4)		(0.8)		(260)
Loss from sale of salon assets to franchisees, net	Loss from sale of salon assets to franchisees, net	(0.7)		(5.9)		(0.6)		(2.4)		180	Loss from sale of salon assets to franchisees, net	(4.6)		(7.9)		(4.6)		(5.1)		50	(8.5)		(26.1)		(2.7)		(4.3)		160
Interest income and other, net	Interest income and other, net	0.1		0.2		0.1		0.1		—	Interest income and other, net	15.1		0.1		15.1		0.1		1,500	15.6		3.2		4.9		0.5		440

Income tax benefit ~~(3)~~(4)	Income tax benefit ~~(3)~~(4)	0.6		2.9		1.7		16.8		N/A	Income tax benefit ~~(3)~~(4)	0.3		1.0		3.0		1.4		N/A	1.4		5.8		1.7		5.5		N/A

Income from discontinued operations, net of income taxes	Income from discontinued operations, net of income taxes	—		0.4		—		0.2		(20)	Income from discontinued operations, net of income taxes	—		0.3		—		0.2		(20)	—		0.8		—		0.1		(10)

(1)Cost of service is computed as a percent of service revenues. Cost of product is computed as a percent of product revenues.

(2)Excludes depreciation and amortization expense.

(3)Total is a recalculation; line items calculated individually may not sum to total due to rounding.

(4)Computed as a percent of loss from continuing operations before income taxes. The income taxes basis point change is noted as not applicable (N/A) as the discussion within MD&A is related to the effective income tax rate.

~~(4)Total is a recalculation; line items calculated individually may not sum to total due to rounding.~~

2730

Consolidated Revenues

Consolidated revenues primarily include revenues of company-owned salons, product and equipment sales to franchisees, franchise royalties and fees and franchise rental income. The following tables summarize revenues and same-store sales by concept, as well as the reasons for the percentage change:


									Three Months Ended March 31,						Nine Months Ended March 31,
		Three Months Ended September 30,							2021			2020			2021			2020
		2020			2019
									(Dollars in thousands)
		(Dollars in thousands)
Franchise salons:	Franchise salons:							Franchise salons:
Product	Product	$	13,742		$	13,105		Product	$	13,079		$	15,318		$	41,057		$	45,287
Royalties and fees	Royalties and fees	17,956			28,017			Royalties and fees	23,535			8,698			61,393			66,062
Franchise rental income	Franchise rental income	32,283			31,424			Franchise rental income	31,317			31,821			95,885			96,875
Total, Franchise salons	Total, Franchise salons	$	63,981		$	72,546		Total, Franchise salons	$	67,931		$	55,837		$	198,335		$	208,224
Franchise salon same-store sales decrease (1)	Franchise salon same-store sales decrease (1)	(31.9)		%	(0.1)		%	Franchise salon same-store sales decrease (1)	(19.3)		%	(4.1)		%	(27.6)		%	(1.8)		%

Company-owned salons:	Company-owned salons:							Company-owned salons:
SmartStyle	SmartStyle	$	19,113		$	85,531		SmartStyle	$	11,056		$	46,277		$	43,802		$	197,912
Supercuts	Supercuts	5,619			24,353			Supercuts	5,743			11,743			17,562			53,063
Signature Style		22,683			64,608
Portfolio Brands								Portfolio Brands	15,537			39,926			56,284			150,387
Total, Company-owned salons	Total, Company-owned salons	$	47,415		$	174,492		Total, Company-owned salons	$	32,336		$	97,946		$	117,648		$	401,362
Company-owned salon same-store sales decrease (2)	Company-owned salon same-store sales decrease (2)	(34.8)		%	(2.0)		%	Company-owned salon same-store sales decrease (2)	(28.8)		%	(7.9)		%	(33.8)		%	(3.9)		%

Consolidated revenues	Consolidated revenues	$	111,396		$	247,038		Consolidated revenues	$	100,267		$	153,783		$	315,983		$	609,586
Percent change from prior year	Percent change from prior year	(54.9)		%	(14.2)		%	Percent change from prior year	(34.8)		%	(40.5)		%	(48.2)		%	(25.7)		%

(1)Franchise same-store sales are calculated as the total change in sales for salons that have been a franchise location for more than one year that were open on a specific day of the week during the current period and the corresponding prior period. Quarterly and year-to-date franchise same-store sales are the sum of the franchise same-store sales computed on a daily basis. Franchise salons that do not report daily sales are excluded from same-store sales. Locations relocated within a one-mile radius are included in same-store sales as they are considered to have been open in the prior period. Franchise same-store sales are calculated in local currencies to remove foreign currency fluctuations from the calculation. ~~TBG salons were not a franchise location in fiscal year 2021 so they are excluded from fiscal year 2020 same-store sales for comparability.~~

(2)Company-owned same-store sales are calculated as the total change in sales for company-owned locations that were open on a specific day of the week during the current period and the corresponding prior period. Quarterly and year-to-date company-owned same-store sales are the sum of the company-owned same-store sales computed on a daily basis. Locations relocated within a one-mile radius are included in same-store sales as they are considered to have been open in the prior period. Company-owned same-store sales are calculated in local currencies to remove foreign currency fluctuations from the calculation.

2831

Three and Nine Months Ended ~~September 30, 2020~~March 31, 2021 Compared with Three and Nine Months Ended ~~September 30, 2019~~March 31, 2020

Consolidated Revenues

Consolidated revenues are primarily comprised of service and product revenues, as well as franchise royalties and fees, advertising and rental income.

Consolidated revenue decreased ~~$135.6~~$53.5 and $293.6 million, or ~~54.9%~~34.8% and 48.2%, for the three and nine months ended ~~September 30, 2020.~~March 31, 2021, respectively. Service revenue and product revenue decreased ~~$105.5~~$53.8 and ~~$20.9~~$14.1 million, respectively, in the three months ended ~~September 30, 2020.~~March 31, 2021 and decreased $232.1 and $55.8 million, respectively, in the nine months ended March 31, 2021. The decline in service and product revenue is primarily due to the Company's sale of salons to franchisees. During the twelve months ended ~~September 30, 2020, 1,056~~March 31, 2021, 519 salons were sold to franchisees, net of buy backs and ~~729~~833 and 4935 system-wide salons were closed and constructed, respectively (2021 Net Salon Count Changes). For the three and nine months ended ~~September 30, 2020,~~March 31, 2021, the impact to consolidated revenue due to the sale of salons to franchisees and closure of salons was ~~$98.7 million. Due~~$44.9 and $214.0 million, respectively. System-wide sales also declined, primarily due to fewer guest visits and government-mandated closures related to the COVID-19 pandemic, in the three and nine months ended ~~September 30, 2020,~~March 31, 2021, which also contributed to the decline in service, ~~revenue,~~ product ~~revenue,~~and royalties and fees ~~decreased.~~revenue. In the three months ended March 31, 2020, the Company refunded $14.9 million of previously collected cooperative advertising fees, which reduced royalties and fees in the prior period.

Service Revenues

The ~~decrease~~decreases of ~~$105.5~~$53.8 and $232.1 million, or ~~74.3%~~68.6% and 72.0%, in service revenues during the three and nine months ended ~~September 30, 2020 was~~March 31, 2021, respectively, were primarily due to the 2021 Net Salon Count Changes. For the three and nine months ended ~~September 30, 2020,~~March 31, 2021, the impact to service revenue due to the sale of salons to franchisees and closure of salons was ~~$81.7 million. Service~~$35.0 and $172.5 million, respectively. The remaining decrease in service revenue ~~also decreased due~~relates primarily to fewer guest visits as a result of the COVID-19 pandemic.

Product Revenues

The ~~decrease~~decreases of ~~$20.9~~$14.1 and $55.8 million, or ~~45.8%~~40.4% and 44.9%, in product revenues during the three and nine months ended ~~September 30, 2020 was~~March 31, 2021, respectively, were primarily due to the 2021 Net Salon Count Changes. For the three and nine months ended ~~September 30, 2020,~~March 31, 2021, the impact to product revenue due to the sale of salons to franchisees and closure of salons was ~~$17.0 million.~~$9.9 and $41.5 million, respectively. Additionally, franchise ~~same store~~same-store product sales declined ~~24.0%,~~20.0% and 24.2% for the three and nine months ended March 31, 2021, respectively, contributing to the decline.

Royalties and Fees

~~The decrease of $10.0 million, or 35.9%, in royalties and fees for~~During the three months ended ~~September 30, 2020 was~~March 31, 2021, royalties and fees increased $14.8 million, or 170.6%, primarily due to the Company refunding cooperative advertising fund contributions in the third quarter of fiscal year 2020. During the nine months ended March 31, 2021, royalties and fees decreased $4.7 million, or 7.1%, primarily due to a ~~$5.9~~$1.5 million decline in cooperative advertising funds charged to franchisees ~~which~~during the nine months ended March 31, 2021. For the three and nine months ended March 31, 2021, cooperative advertising funds were temporarily reduced as part of our COVID-19 pandemic relief ~~effort. This decline is~~effort and also declined due to lower same-store sales. The declines in cooperative advertising are offset in site expense and ~~has~~have no impact on operating income. ~~The decline is~~Royalties and fees were also ~~due to~~impacted by the ~~decrease~~decreases in franchise ~~same store~~same-store sales of ~~31.9%,~~19.3% and 27.6% for the three and nine months ended March 31, 2021, respectively, partially offset by an increase in franchise salons. Total franchised locations open at ~~September 30, 2020~~March 31, 2021 were ~~5,226~~5,317 as compared to ~~4,456~~5,126 at ~~September 30, 2019.~~March 31, 2020.

Franchise Rental Income

~~The increase of $0.9 million, or 2.7%, in~~During the three and nine months ended March 31, 2021, franchise rental income ~~for~~decreased $0.5 and $1.0 million, or 1.6% and 1.0%, respectively. The decrease in the three months ended ~~September 30, 2020~~March 31, 2021 is primarily due to an increase in rent considered uncollectible and to the change in the lease renewal assumption. The decrease in the nine months ended March 31, 2021 is due to the rental income from TBG salons included in fiscal year 2020 and an increase in ~~franchise salons.~~rent considered uncollectible.

Cost of Service

~~The 1,460 basis point increase in~~During the three months ended March 31, 2021, cost of service as a percent of service revenues ~~during~~decreased 570 basis points, primarily due to payroll related COVID-19 relief tax credits. During the ~~three~~nine months ended ~~September 30, 2020 was~~March 31, 2021, cost of service as a percent of service revenues increased 780 basis points, primarily due to inefficient and non-productive stylist hours as a result of reduced ~~traffic from~~guest visits related to the COVID-19 pandemic and higher minimum wages.

Cost of Product

The ~~870~~4,020 and 1,930 basis point ~~increase~~increases in cost of product as a percent of product revenues during the three and nine months ended ~~September 30, 2020 was~~March 31, 2021, respectively, were primarily due to a $5.3 million reserve for excess and obsolete inventory related to the change in the Company's merchandising strategy and the shift from retail sales to franchise product sales. ~~Margins~~Excluding the excess and obsolescence reserve, margins on retail product sales were ~~48.3%~~37.4% and ~~50.7%~~47.7% in the three months ended ~~September 30,~~March 31, 2021 and 2020, ~~and 2019,~~ respectively. Margins on franchise product sales were ~~22.3%~~14.8% and ~~21.6%~~25.2% in the three months ended ~~September 30,~~March 31, 2021 and 2020, respectively. Excluding the excess and ~~2019,~~obsolescence reserve, margins on retail product sales were 46.2% and 48.9% in the nine months ended March 31, 2021 and 2020, respectively. ~~The increase~~Margins on franchise product sales were 19.3% and 23.1% in the nine months ended March 31, 2021 and 2020, respectively. Decreases in franchise product margins ~~was~~were primarily driven by a shift to ~~higher margin~~lower-margin customers and products.

Site Operating Expenses

~~The decrease of $19.7~~Site operating expenses increased $9.7 million, or ~~59.8%~~265.2%, ~~in site~~during the three months ended March 31, 2021 and decreased $25.9 million, or 41.3%, during the nine months ended March 31, 2021. Site operating expenses during the three months ended ~~September 30,~~March 31, 2020 ~~was due to an $8.0~~were reduced by the refunding of $14.9 million ~~decline~~of previously collected advertising fees in the prior period, as noted above in Royalties and fees. Excluding the refund, site operating expenses decreased due to a net reduction in salon counts and decreases in marketing spend. The decrease in site operating expenses during the nine months ended March 31, 2021 was primarily due to a ~~$5.9~~net reduction in salon counts and decreases in marketing spend, partially offset by a $1.5 million ~~decrease~~increase in cooperative advertising expense, ~~which was temporarily reduced~~ as ~~part of our COVID-19 pandemic relief effort,~~noted above in Royalties and ~~a decrease in marketing spend.~~

fees.

General and Administrative

The ~~decrease~~decreases of ~~$14.5~~$7.3 and $27.8 million, or ~~35.6%~~22.9% and 26.4%, in general and administrative (G&A) during the three and nine months ended ~~September 30, 2020 was~~March 31, 2021, respectively, were primarily due to lower administrative and field management salaries ~~and~~due to reductions in headcount as we align our cost structure with our transition to an asset-light franchise model. A benefit from the forfeiture of equity awards related to the departure of the Company's former CEO contributed $2.4 million to the ~~decrease.~~decrease in the nine months ended March 31, 2021. Additionally, $1.3 million of the decline in the nine months ended March 31, 2021 is due to the Company not holding its annual franchise convention in fiscal year 2021 due to the COVID-19 pandemic.

Rent

The ~~decrease~~decreases of ~~$11.1~~$10.7 and $29.3 million, or ~~45.5%~~57.1% and 46.2%, in rent expense during the three and nine months ended ~~September 30, 2020 was~~March 31, 2021, respectively, were primarily due to the net reduction in the number of company-owned salons associated with the Company's transformation to a fully-franchised ~~portfolio, partially offset by rent inflation.~~portfolio.

Franchise Rent Expense

InDuring the three and nine months ended March 31, 2021, franchise rent expense decreased $0.5 and $1.0 million, or 1.6% and 1.0%, respectively. The decrease in the three months ended ~~September 30, 2020,~~March 31, 2021 is primarily due to an increase in rent considered uncollectible and the ~~increase of $0.9 million, or 2.7%,~~change in ~~franchise rent expense~~the lease renewal assumption. The decrease in the nine months ended March 31, 2021 is due to the rental income from TBG salons included in fiscal year 2020 and an increase in ~~franchise salons.~~rent considered uncollectible.

Depreciation and Amortization

The ~~decrease~~decreases of ~~$2.0~~$6.8 and $10.1 million, or ~~21.4%~~65.1% and 36.8%, in depreciation and amortization during the three and nine months ended ~~September 30, 2020 was~~March 31, 2021, respectively, were primarily due to the net reduction in company-owned salon counts. Additionally, salon asset impairment of ~~$1.5~~$1.2 and $3.9 million ~~was~~were recorded to depreciation expense in the three and nine months ended ~~September 30, 2019.~~March 31, 2020, respectively. Salon asset impairment in fiscal year 2021 was recorded to long-lived asset impairment.

Long-Lived Asset Impairment

In the three and nine months ended ~~September 30, 2020,~~March 31, 2021, the Company recorded a long-lived asset impairment charge of ~~$5.8~~$0.8 and $9.8 million, respectively, which included a right of use asset impairment charge of ~~$4.6~~$0.3 and $6.3 million, respectively, and salon asset impairment of ~~$1.2 million.~~$0.5 and $3.5 million, respectively. Prior to the COVID-19 pandemic that began in fiscal year 2020, the Company had not recorded a right of use asset impairment charge.

TBG Mall Location Restructuring

~~For~~In the three and nine months ended ~~September 30, 2019,~~March 31, 2020, the Company recorded ~~$1.5~~$0.1 and $2.4 million, respectively, of TBG restructuring charges, which related to professional fees and the Company assisting TBG with operating expenses to mitigate the risk of default associated with TBG's lease obligations. See Note 3 to the unaudited Condensed Consolidated Financial Statements.

Goodwill Impairment

The Company recorded $40.2 million of goodwill impairment for the three and nine months ended March 31, 2020. Management concluded that the COVID-19 pandemic in March 2020 was a triggering event requiring an assessment of the Company’s goodwill. The Company concluded the carrying value of the Company-owned reporting unit exceeded its fair value resulting in a full impairment.

Interest Expense

The ~~increase~~increases of ~~$2.3~~$1.5 and $6.0 million in interest expense for the three and nine months ended ~~September 30, 2020 was~~March 31, 2021, respectively, were primarily due to the increased interest rate and ~~the additional borrowings in the third quarter~~greater levels of ~~fiscal year 2020.~~debt.

Loss from sale of salon assets to franchisees, net

In the three and nine months ended ~~September 30, 2020,~~March 31, 2021, the loss from sale of salon assets to franchisees was ~~$0.7 million.~~$4.6 and $8.5 million, respectively. In the three and nine months ended ~~September 30, 2019,~~March 31, 2020, the loss from the sale of salon assets to franchisees was ~~$5.9~~$7.9 and $26.1 million, respectively, including non-cash goodwill derecognition of ~~$32.1 million.~~$17.5 and $77.0 million, respectively. There was no goodwill derecognition in fiscal year 2021 due to the company-owned goodwill impairment in the third quarter of fiscal year 2020.

Interest Income and Other, net

The ~~decrease~~increases of ~~$0.1~~$15.0 and $12.4 million, respectively, in interest income and other, net during the three and nine months ended ~~September 30, 2020 was~~March 31, 2021 were primarily due ~~a decline~~to the gain associated with the leases for the Company's distribution centers (see Note 11 to the unaudited Condensed Consolidated Financial Statements), partially offset by the sale of the Company's headquarters recorded in ~~interest income.~~the period ended December 31, 2019.

Income Taxes

During the three and nine months ended ~~September 30, 2020 and 2019,~~March 31, 2021, the Company recognized a tax ~~benefit~~benefits of ~~$0.6~~$0.3 and ~~$2.9~~$1.4 million, respectively, with corresponding effective tax rates of ~~1.8%~~3.0% and ~~16.8%.~~ 1.7% as compared to recognizing tax benefits of $1.0 and $5.8 million, respectively, with corresponding effective tax rates of 1.4% and 5.5% during the three and nine months ended March 31, 2020.

See Note 6 to the unaudited Condensed Consolidated Financial Statements.

Income from Discontinued Operations

Income from discontinued operations ~~decreased $0.4~~was $0.3 and $0.8 million during the three and nine months ended ~~September 30,~~March 31, 2020, respectively, due to actuarial insurance reserve adjustments. Similar adjustments did not occur in the ~~prior year.~~

three and nine months ended March 31, 2021.

3034

Results of Operations by Segment

Based on our internal management structure, we report two segments: Franchise salons and Company-owned salons. See Note 13 to the unaudited Condensed Consolidated Financial Statements. Significant results of operations are discussed below with respect to each of these segments.

Franchise Salons


		For the Three Months Ended September 30,								Three Months Ended March 31,							Nine Months Ended March 31,
		2020			2019			Increase (Decrease)					2021				2020				Increase (Decrease)			2021				2020				Increase (Decrease)
																				Increase (Decrease)											Increase (Decrease)
		(Dollars in millions)									(Dollars in millions)					Increase (Decrease)							(Dollars in millions)				Increase (Decrease)

Revenue	Revenue											Revenue

Product	Product	$	13.7		$	11.8		$	1.9			Product	13.1								15.3			(2.2)							41.1			45.3	(4.2)
Product sold to TBG		—			1.3			(1.3)
Total product		13.7			13.1			0.6
Royalties and fees	Royalties and fees	18.0			28.0			(10.0)				Royalties and fees	23.5							8.7			14.8				61.4				66.1			(4.7)
Franchise rental income	Franchise rental income	32.3			31.4			0.9				Franchise rental income	31.3				31.8				(0.5)			95.9				96.9				(1.0)
Total franchise salons revenue (1)	Total franchise salons revenue (1)	$	64.0		$	72.5		$	(8.5)			Total franchise salons revenue (1)	$	67.9			$	55.8			$	12.1		$	198.3			$	208.2			$	(9.9)

Franchise same-store sales (2)	Franchise same-store sales (2)	(31.9)		%	(0.1)		%					Franchise same-store sales (2)	(19.3)		%		(4.1)		%					(27.6)		%		(1.8)		%

Operating income	Operating income	$	6.3		$	11.8		$	(5.5)			Operating income	$	12.0			$	11.2			$	0.8		$	28.7			$	35.8			$	(7.1)
Operating loss from TBG restructuring	Operating loss from TBG restructuring	—			(1.6)			1.6				Operating loss from TBG restructuring	—				(0.1)				0.1			—				(2.4)				2.4
Total operating income (1)	Total operating income (1)	$	6.3		$	10.2		$	(3.9)			Total operating income (1)	$	12.0			$	11.1			$	0.9		$	28.7			$	33.4			$	(4.7)

(1)Total is a recalculation; line items calculated individually may not sum to total due to rounding.

(2)Franchise same-store sales are calculated as the total change in sales for salons that have been a franchise location for more than one year that were open on a specific day of the week during the current period and the corresponding prior period. Quarterly and year-to-date franchise same-store sales are the sum of the franchise same-store sales computed on a daily basis. Franchise salons that do not report daily sales are excluded from same-store sales. Locations relocated within a one-mile radius are included in same-store sales as they are considered to have been open in the prior period. Franchise same-store sales are calculated in local currencies to remove foreign currency fluctuations from the calculation. ~~TBG salons were not a franchise location in fiscal year 2021 so they are excluded from fiscal year 2020 same-store sales for comparability.~~

Franchise same-store sales by concept are detailed in the table below:


		Three Months Ended September 30,				Three Months Ended March 31,				Nine Months Ended March 31,
		2020		2019				2021		2020		2021		2020

SmartStyle	SmartStyle	(31.9)	%	(7.5)	%		SmartStyle	(18.1)	%	(10.9)	%	(25.8)	%	(8.6)	%
Supercuts	Supercuts	(33.0)		1.1			Supercuts	(21.5)		(3.3)		(29.4)		(0.9)
Signature Style		(29.2)		(0.7)
Portfolio Brands							Portfolio Brands	(15.1)		(3.5)		(24.6)		(1.7)
Total	Total	(31.9)	%	(0.1)	%		Total	(19.3)	%	(4.1)	%	(27.6)	%	(1.8)	%

3135

Franchise Salon Revenues

Franchise salon revenues ~~decreased $8.5~~increased $12.1 million during the three months ended ~~September 30,~~March 31, 2021 and decreased $9.9 million during the nine months ended March 31, 2021. The increase in franchise salon revenue during the three months ended March 31, 2021 was primarily due to the refund of previously collected contributions to the cooperative advertising funds in the third quarter of fiscal year 2020. The decrease in franchise salon revenue during the nine months ended March 31, 2021 was primarily due to decreases in royalties and cooperative ~~advertising~~ fund contributions due to the COVID-19 pandemic. ~~The decline in royalties and cooperative advertising fund contributions was partially offset by an increase in product sales due to the increase in franchise salons.~~ During the twelve months ended ~~September 30, 2020,~~March 31, 2021, franchisees constructed (net of relocations) and closed 4331 and ~~329~~359 Franchise-owned salons, respectively, and purchased (net of Company buybacks) ~~1,056~~519 salons from the Company during the same period.

Franchise Salon Operating Income

During the three months ended ~~September 30, 2020,~~March 31, 2021, franchise salon operations generated operating income of ~~$6.3~~$12.0 million, an increase of $0.9 million compared to the prior comparable period. During the nine months ended March 31, 2021, franchise salon operations generated operating income of $28.7 million, a decrease of ~~$3.9~~$4.7 million compared to the prior comparable period. The increase in the three months ended March 31, 2021 was primarily due to an increase in franchise fees due to the increase in salon count. The decrease in the nine months ended March 31, 2021 was primarily due to the decrease in royalties due to the COVID-19 pandemic.

3236

Company-owned Salons


		For the Three Months Ended September 30,								Three Months Ended March 31,							Nine Months Ended March 31,
		2020			2019			Increase (Decrease)					2021				2020				Increase (Decrease) (1)				2021				2020					Increase (Decrease) (1)
																			Increase (Decrease) (1)												Increase (Decrease) (1)
		(Dollars in millions)									(Dollars in millions)					Increase (Decrease) (1)							(Dollars in millions)				Increase (Decrease) (1)

Total revenue	Total revenue	$	47.4		$	174.5		$	(127.1)			Total revenue	$	32.3			$	97.9					$	(65.6)					$	117.6	$	401.4				$	(283.7)
Company-owned same-store sales	Company-owned same-store sales	(34.8)		%	(2.0)		%					Company-owned same-store sales	(28.8)		%				(7.9)	%							(33.8)	%			(3.9)		%
Operating (loss) income		(20.7)			5.4			(26.1)
Operating loss												Operating loss	$	(12.6)			$	(50.7)			$	38.0			$	(50.7)			$	(46.4)				$	(4.4)

(1)Total is a recalculation; line items calculated individually may not sum to total due to rounding.

Company-owned same-store sales by concept are detailed in the table below:


		Three Months Ended September 30,					Three Months Ended March 31,				Nine Months Ended March 31,
		2020		2019			2021		2020		2021		2020

SmartStyle	SmartStyle	(35.5)	%	(1.2)	%	SmartStyle	(24.4)	%	(9.0)	%	(33.3)	%	(3.8)	%
Supercuts	Supercuts	(39.1)		(3.9)		Supercuts	(34.1)		(6.7)		(38.0)		(4.9)
Signature Style		(32.3)		(2.4)
Portfolio Brands						Portfolio Brands	(28.4)		(6.5)		(32.4)		(3.5)
Total	Total	(34.8)	%	(2.0)	%	Total	(28.8)	%	(7.9)	%	(33.8)	%	(3.9)	%

Company-owned Salon Revenues

Company-owned salon revenues decreased ~~$127.1~~$65.6 and $283.7 million during the three and nine months ended ~~September 30, 2020~~March 31, 2021, respectively, primarily due to the 2021 Net Salon Count Changes and a decline in sales as a result of the COVID-19 pandemic. Company-owned same-store sales decreased ~~34.8%~~28.8% and 33.8% during the three and nine months ended ~~September 30, 2020,~~March 31, 2021, respectively, due primarily to ~~a decrease of 48.2%~~decreases in same-store guest transactions, which were negatively impacted by the COVID-19 pandemic. These decreases were partially offset by an increase of 13.4% in average ticket prices during the three months ended September 30, 2020.transactions.

Company-owned Salon Operating ~~(Loss) Income~~Loss

During the three months ended ~~September 30, 2020,~~March 31, 2021, company-owned salon operating ~~income~~loss decreased ~~$26.1~~$38.0 million to a loss of ~~$20.7~~$12.6 million, and during the nine months ended March 31, 2021, company-owned salon operating loss increased $4.4 million to a loss of $50.7 million compared to the prior comparable period. The decrease in the loss during the three months ended ~~September 30, 2020~~March 31, 2021 was primarily due to the goodwill impairment of $40.2 million recorded in the third quarter of fiscal year 2020. The increase in the loss during the nine months ended March 31, 2021 was primarily due to the overall decline in margin related primarily to COVID-19 ~~pandemic~~ and a $5.3 million inventory reserve charge recorded in the ~~right~~third quarter of ~~use asset impairment. These declines were~~fiscal year 2021, partially offset by ~~an overall decline~~the goodwill impairment recorded in ~~general and administrative expense and marketing spend.~~the third quarter of fiscal year 2020.

Corporate

Corporate Operating Loss

Corporate operating loss decreased ~~$8.3~~$1.9 million during the three months ended ~~September 30,~~March 31, 2021, primarily driven by lapping stock compensation benefits associated with a change in performance awards assumptions and executive departures in fiscal year 2020, as well as higher severance costs in fiscal year 2021. Corporate operating loss decreased $8.9 million during the nine months ended March 31, 2021, primarily driven by lower general and administrative salaries due to lower headcount ~~lower severance, lower stock compensation~~ and the cancellation of the traditional in-person franchise convention in fiscal year 2021.

3337

LIQUIDITY AND CAPITAL RESOURCES

Sources of Liquidity

Funds generated by operating activities, available cash and cash equivalents, proceeds from sale of salon assets to franchisees, and our borrowing agreements are our most significant sources of liquidity.

As of ~~September 30, 2020,~~March 31, 2021, cash and cash equivalents were ~~$85.0~~$34.5 million, with ~~$82.0~~$32.0 and ~~$3.0~~$2.5 million within the United States and Canada, respectively.

The Company's borrowing arrangements include a $295.0 million five-year ~~unsecured~~ revolving credit facility that expires in March 2023, of which $98.8 million was available as of ~~September 30, 2020.~~March 31, 2021. The Company's liquidity, which includes the unused available balance under the credit facility and unrestricted cash and cash equivalents, totaled ~~$183.8~~$133.3 million as of ~~September 30, 2020. The~~March 31, 2021. As of March 31, 2021, the revolving credit facility has a minimum liquidity covenant of ~~$75~~$75.0 million (see Note 11 to the unaudited Condensed Consolidated Financial Statements). In accordance with the credit agreement, beginning with periods ending June 30, 2021, the Company’s minimum liquidity calculation will be adjusted related to certain net cash proceeds generated from historical venditions. The Company expects that as of June 30, 2021, after using the vendition proceeds adjustment, the minimum liquidity covenant will change such that the unused available balance under the credit facility and unrestricted cash and cash equivalents be in the range of $53-$55 million.

On February 3, 2021, the Company filed a $150 million shelf registration and $50 million prospectus supplement with the Securities and Exchange Commission under which it may offer and sell, from time to time, up to $50 million worth of its of its Class A common stock in “at-the-market offerings.” Net proceeds from sales of shares under the “at-the-market” program, if any, may be used to, among other things, fund working capital requirements, repay debt and support of our growth strategies. Such strategies may include positioning the Company for potential expansion through targeted industry acquisitions and alternatives to fund additional capital investment requirements related to potential partnership opportunities to facilitate continued growth of our proprietary technology, Opensalon® Pro. The timing and amount of sales of shares, if any, will depend on a variety of factors, including prevailing market conditions, the trading price of shares, and other factors as determined by the Company. No shares have been issued under the shelf registration.

Uses of Cash

The Company closely manages its liquidity and capital resources. The Company's liquidity requirements depend on key variables, including the level of investment needed to support its business strategies, the performance of the business, capital expenditures, credit facilities and borrowing arrangements, and working capital management. Capital expenditures are a component of the Company's cash flow and capital management strategy, which can be adjusted in response to economic and other changes to the Company's business environment. The Company has a disciplined approach to capital allocation, which focuses on investing in key priorities to support the Company's response to the COVID-19 pandemic, as well as its multi-year strategic plan as discussed within Part I, Item 1 of our Annual Report on Form 10-K for the fiscal year ended June 30, 2020.

Cash Flows

Cash Flows from Operating Activities

During the ~~three~~nine months ended ~~September 30, 2020,~~March 31, 2021, cash used in operating activities was ~~$28.9 million, an increase of $15.4 million compared to the prior comparable period.~~$80.0 million. Cash used in operations increased due to lower revenues and margins, ~~as well as lower same-store sales due~~payments of $14.0 million to catch up on payables related to fiscal year 2020, and the ~~COVID-19 pandemic,~~CEO sign-on bonus of $2.5 million, partially offset by ~~delaying payment of $6.5 million of first quarter rent, the decision to delay $4.8 million of fiscal year 2020 bonus payments to December 2020 and~~ the elimination of certain general and administrative ~~costs.~~costs and a $0.8 million COVID-19 payroll relief payment from the Canadian government received in the third quarter of fiscal year 2021.

Cash Flows from Investing Activities

During the ~~three~~nine months ended ~~September 30, 2020,~~March 31, 2021, cash used in investing activities of ~~$0.2~~$0.9 million ~~a decrease of $32.2 million compared to the prior comparable period,~~ was primarily ~~from~~ capital expenditures of ~~$3.8~~$9.6 million, of which approximately $3.0 million was internally developed capitalized software, partially offset by proceeds from the sale of salon assets of ~~$3.7~~$7.7 million.

Cash Flows from Financing Activities

During the ~~three~~nine months ended ~~September 30, 2020,~~March 31, 2021, cash used in financing activities was ~~$0.4~~$1.6 million compared to cash ~~used in~~provided by financing activities of ~~$30.3~~$152.1 million in the prior comparable period. In the ~~three~~nine months ended ~~September 30, 2019,~~March 31, 2020, the Company borrowed a net $183.0 million and used $28.2 million to purchase common stock.

Financing Arrangements

See Note 11 of the Notes to the unaudited Condensed Consolidated Financial Statements included in this Quarterly Report on Form 10-Q for the quarter ended ~~September 30, 2020~~March 31, 2021 and Note 8 of the Notes to the Consolidated Financial Statements included in our Annual Report on Form 10-K for the fiscal year ended June 30, 2020, for additional information regarding our financing arrangements.

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Debt to Capitalization Ratio

Our debt to capitalization ratio, calculated as the principal amount of debt as a percentage of the principal amount of debt and shareholders’ equity at fiscal quarter end, was as follows:


As of	As of	Debt to Capitalization (1)		Basis Point Increase (Decrease) (2)	As of	Debt to Capitalization (1)		Basis Point Increase (Decrease) (2)

September 30, 2020		69.6	%	760
March 31, 2021					March 31, 2021	78.2	%	1,620
June 30, 2020	June 30, 2020	62.0	%	3,520	June 30, 2020	62.0	%	3,520

(1)Debt includes long-term debt and financing liabilities. It excludes long-term lease liability as that liability is offset by

the right of use asset.

(2)Represents the basis point change in debt to capitalization as compared to the prior fiscal year end (June 30, 2020 and

June 30, 2019, respectively).

The ~~760~~1,620 basis point increase in the debt to capitalization ratio as of ~~September 30, 2020~~March 31, 2021 as compared to June 30, 2020, was primarily due to the decreases in shareholders' equity as a result of the loss from ~~operations.~~operations, partially offset by the decrease in debt as a result of the derecognition of the Company's financing lease liability (see Note 11 to the unaudited Condensed Consolidated Financial Statements).

Share Repurchase Program

In May 2000, the Company’s Board of Directors (Board) approved a stock repurchase program with no stated expiration date. Since that time and through ~~September 30, 2020,~~March 31, 2021, the Board has authorized $650.0 million to be expended for the repurchase of the Company's stock under this program. All repurchased shares become authorized, but unissued shares of the Company. The timing and amounts of any repurchases depend on many factors, including the market price of the common stock and overall market conditions. During the three and nine months ended ~~September 30, 2020,~~March 31, 2021, the Company did not repurchase any shares. As of ~~September 30, 2020,~~March 31, 2021, 30.0 million shares have been cumulatively repurchased for $595.4 million, and $54.6 million remains outstanding under the approved stock repurchase program.

3540

SAFE HARBOR PROVISIONS UNDER THE PRIVATE SECURITIES LITIGATION REFORM ACT OF 1995

This Quarterly Report on Form 10-Q, as well as information included in, or incorporated by reference from, future filings by the Company with the Securities and Exchange Commission and information contained in written material, press releases and oral statements issued by or on behalf of the Company contains or may contain “forward-looking statements” within the meaning of the federal securities laws, including statements concerning anticipated future events and expectations that are not historical facts. These forward-looking statements are made pursuant to the safe harbor provisions of the Private Securities Litigation Reform Act of 1995. The forward-looking statements in this document reflect management’s best judgment at the time they are made, but all such statements are subject to numerous risks and uncertainties, which could cause actual results to differ materially from those expressed in or implied by the statements herein. Such forward-looking statements are often identified herein by use of words including, but not limited to, “may,” “believe,” “project,” “forecast,” “expect,” “estimate,” “anticipate,” and “plan.” These ~~factors~~uncertainties include a potential material adverse impact on our business and results of operations as a result of the uncertain duration and severity of the COVID-19 pandemic, as well as the health and risk appetite of our stylists, customers and employees to return to the salon environment; the continued ability of the Company to implement its strategy, priorities and initiatives including the re-engineering of our corporate and field infrastructure; ~~our new company-owned back office management system~~Opensalon® Pro may not yield the intended results on timing and amounts due to the COVID-19 pandemic, efforts by our current third-party back office management system vendor to make it difficult for our franchisees to convert to our new company-owned system and the pending litigation with that third-party vendor; the impact of the COVID-19 pandemic on our key suppliers; the ability to address rent obligations incurred during the government-mandated hibernation of our salons related to the COVID-19 pandemic and the ability to obtain long-term rent concessions; the ability to operate or sell the salons transferred back from TBG; the outcome of the review by the administrator in TBG's insolvency proceedings in the United Kingdom; compliance with credit facility covenants and access to the existing revolving credit facility; our and our franchisees' ability to attract, train and retain talented stylists; financial performance of our franchisees; success of the sale of salons to franchisees; if our capital investments in technology do not achieve appropriate returns; our ability to manage cyber threats and protect the security of potentially sensitive information about our guests, employees, vendors or Company information; the ability of the Company to maintain a satisfactory relationship with Walmart; the impact of recent actions by Walmart; marketing efforts to drive traffic to our franchisees' salons; changes in regulatory and statutory laws including increases in minimum wages; our ability to maintain and enhance the value of our brands; premature termination of agreements with our franchisees; reliance on information technology systems; reliance on external vendors; consumer shopping trends and changes in manufacturer distribution channels; competition within the personal hair care industry; continued ability to compete in our business markets; the continued ability to maintain an effective system of internal controls over financial reporting; changes in tax exposure; failure to standardize operating processes across brands; financial performance of Empire Education Group; the continued ability of the Company to implement cost reduction initiatives; changes in economic conditions; changes in consumer tastes and fashion trends; failure at our distribution centers; exposure to uninsured or unidentified risks; reliance on our management team and other key ~~personnel~~personnel; new merchandising strategy or other factors not listed above. Additional information concerning potential factors that could affect future financial results is set forth under Item 1A on Form 10-K. We undertake no obligation to publicly update or revise any forward-looking statements, whether as a result of new information, future events or otherwise. However, your attention is directed to any further disclosures made in our subsequent annual and periodic reports filed or furnished with the SEC on Forms 10-K, 10-Q and 8-K and Proxy Statements on Schedule 14A.

3641

Item 3. Quantitative and Qualitative Disclosures about Market Risk

We are exposed to market risk from changes in interest rates and changes in foreign currency exchange rates. There has been no material change to the factors discussed within Part II, Item 7A in the Company’s June 30, 2020 Annual Report on Form 10-K.

Item 4. Controls and Procedures

Evaluation of Disclosure Controls and Procedures

The Company maintains disclosure controls and procedures that are designed to ensure that information required to be disclosed in its Securities Exchange Act of 1934, as amended (the "Exchange Act”) reports is recorded, processed, summarized and reported within the time periods specified in the Securities and Exchange Commission’s rules and forms, and that such information is accumulated and communicated to management, including the Chief Executive Officer (CEO) and Chief Financial Officer (CFO), as appropriate, to allow timely decisions regarding required disclosure.

Management, with the participation of the CEO and CFO, evaluated the effectiveness of the design and operation of the Company's disclosure controls and procedures (as defined in Rules 13a-15(e) and 15d-15(e) promulgated under the Exchange Act) as of the end of the period. Based on their evaluation, our CEO and CFO concluded that our disclosure controls and procedures were effective as of ~~September 30, 2020.~~March 31, 2021.

Changes in Internal Controls over Financial Reporting

There were no material changes in our internal control over financial reporting during the most recent fiscal quarter that have materially affected, or are reasonably likely to materially affect, our internal control over financial reporting.

PART II — OTHER INFORMATION

Item 1. Legal Proceedings

The Company is a defendant in various lawsuits and claims arising out of the normal course of business. Our existing ~~point of sale~~point-of-sale system supplier has challenged the development of certain parts of our technology systems (See Note 7 to the Condensed Consolidated Financial Statements) and lsimilar to~~ike~~ certain other large retail employers, the Company has been faced with allegations of purported class-wide consumer and wage and hour violations. Litigation is inherently unpredictable, and the outcome of these matters cannot presently be determined. Although the actions are being vigorously defended, the Company could in the future, incur judgments or enter into settlements of claims that could have a material adverse effect on its results of operations in any particular period.

Item 1A. Risk Factors

There have been no material changes in our risk factors from those disclosed in Part I, Item 1A of our Annual Report on Form 10-K for the fiscal year ended June 30, 2020, except for the revision to the thirty-third risk factor listed below and the addition of the last risk factor listed below.

We rely on our management team and other key personnel.

We depend on the skills, working relationships, and continued services of key personnel, including our management team and others throughout our organization. We are also dependent on our ability to attract and retain qualified personnel, for whom we compete with other companies both inside and outside our industry. Our business, financial condition or results of operations may be adversely impacted by the unexpected loss of any of our management team or other key personnel, or more generally if we fail to identify, recruit, train and/or retain talented personnel. Effective October 5, 2020, our new Chief Executive Officer commenced his employment as part of a leadership transition. Any transition in senior executive leadership can impact relationships with our suppliers, franchisees, and employees and can lead to shifts in our operations.

We adopted a new merchandising strategy under which the Company will outsource product distribution to third-party distributors.

The Company is in the process of implementing our new merchandising strategy where we will exit the product distribution business and outsource distribution to third-party distributors.

Our success depends, in part, on our ability to rely upon third-party distributors to procure and deliver beauty products in quantities sufficient to meet the needs of our customers. Any material delay in the delivery of beauty products, and/or any reduction to, or material change in, the assortment of beauty products supplied to our salons could result in reduced retail sales and service offerings. In addition, disruptions and delays in the beauty supply chain, as a result of COVID-19 or otherwise, could adversely impact the third-party distributors’ abilities to meet our customer demands, which could negatively impact our business and operating results.

Item 2. Unregistered Sales of Equity Securities and Use of Proceeds

Share Repurchase Program

In May 2000, the Company’s Board of Directors (Board) approved a stock repurchase program with no stated expiration date. Since that time and through ~~September 30, 2020,~~March 31, 2021, the Board has authorized $650.0 million to be expended for the repurchase of the Company's stock under this program. All repurchased shares become authorized but unissued shares of the Company. The timing and amounts of any repurchases depend on many factors, including the market price of the common stock and overall market conditions. During the three and nine months ended ~~September 30, 2020,~~March 31, 2021, the Company did not repurchase any shares. As of ~~September 30, 2020,~~March 31, 2021, a total accumulated 30.0 million shares have been repurchased for $595.4 million. At ~~September 30, 2020,~~March 31, 2021, $54.6 million remains outstanding under the approved stock repurchase program.

The following table shows the stock repurchase activity by the Company or any “affiliated purchaser” of the Company, as defined in Rule 10b-18(a)(3) under the Exchange Act, by month for the three months ended ~~September 30, 2020:~~March 31, 2021:

Period Total Number of Shares Purchased Average Price Paid per Share Total Number of Shares Purchased As Part of Publicly Announced Plans or Programs Approximate Dollar Value of Shares that May Yet Be Purchased under the Plans or Programs (in thousands)
7/1/20 - 7/31/20 — $ — 29,974,657 $ 54,573
8/1/20 - 8/31/20 — — 29,974,657 54,573
9/1/20 - 9/30/20 — — 29,974,657 54,573
Total — $ — 29,974,657 $ 54,573


Period	Total Number of Shares Purchased	Average Price Paid per Share		Total Number of Shares Purchased As Part of Publicly Announced Plans or Programs	Approximate Dollar Value of Shares that May Yet Be Purchased under the Plans or Programs (in thousands)

1/1/21 - 1/31/21	—	$	—	29,974,657	$	54,573
2/1/21 - 2/28/21	—	—		29,974,657	54,573
3/1/21 - 3/31/21	—	—		29,974,657	54,573
Total	—	$	—	29,974,657	$	54,573

Item 6. Exhibits


~~Exhibit 10.1~~						Offer Letter, between Felipe A. Athayde and Regis Corporation, dated September 4, 2020. (Incorporated by reference to Exhibit 10.1 of the Company's Current Report on Form 8-K filed on September 8, 2020).
~~Exhibit 10.2~~						Non-compete, Non-Disclosure, Non-Solicitation and Non-Hire Agreement, between Felipe A. Athayde and Regis Corporation, dated September 4, 2020. (Incorporated by reference to Exhibit 10.2 of the Company's Current Report on Form 8-K filed on September 8, 2020).
~~Exhibit 10.3~~						Transition Services and Release Agreement, between Hugh E. Sawyer and Regis Corporation, dated September 4, 2020. (Incorporated by reference to Exhibit 10.3 of the Company's Current Report on Form 8-K filed on September 8, 2020).
~~Exhibit 10.4~~						Separation and Consulting Agreement, dated June 30, 2020, between the Company and Jim B. Lain. (Incorporated by reference to Exhibit 10.4 of the Company's Current Report on Form 10-K filed on August 31, 2020).
Exhibit 31.1						President and Chief Executive Officer of Regis Corporation: Certification pursuant to Section 302 of the Sarbanes-Oxley Act of 2002.
Exhibit 31.2						Executive Vice President and Chief Financial Officer of Regis Corporation: Certification pursuant to Section 302 of the Sarbanes-Oxley Act of 2002.
Exhibit 32						Chief Executive Officer and Chief Financial Officer of Regis Corporation: Certification pursuant to Section 906 of the Sarbanes-Oxley Act of 2002.
Exhibit 101						The following financial information from Regis Corporation's Quarterly Report on Form 10-Q for the quarterly ~~period~~and year-to-date periods ended ~~September 30, 2020,~~March 31, 2021, formatted in Inline Xtensible Business Reporting Language (iXBRL) and filed electronically herewith: (i) the Condensed Consolidated Balance Sheets; (ii) the Condensed Consolidated Statements of Earnings; (iii) the Condensed Consolidated Statements of Comprehensive Income; (iv) the Condensed Consolidated Statements of Cash Flows; and (v) the Notes to the Consolidated Financial Statements.
Exhibit 104						The cover page from Regis Corporation's Quarterly Report on Form 10-Q for the quarterly ~~period~~and year-to-date periods ended ~~September 30, 2020,~~March 31, 2021, formatted in iXBRL (included as Exhibit 101).

3844

SIGNATURES

Pursuant to the requirements of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned thereunto duly authorized.



Date: ~~November 2, 2020~~May 6, 2021	By:	/s/ Kersten D. Zupfer
		Kersten D. Zupfer
		Executive Vice President and Chief Financial Officer
		(Principal Accounting Officer)

3945


Fiscal year	Salt Lake City Distribution Center		Chattanooga Distribution Center

	(Dollars in thousands)
Remainder of 2021	$	870	$	613
2022	1,171		829
2023	1,186		842
2024	1,200		854
2025	1,215		867
Thereafter	10,683		8,414
Total	$	16,325	$	12,419