0000759944us-gaap:DividendDeclaredMemberus-gaap:SeriesCPreferredStockMember2020-07-012020-09-30

UNITED STATES

SECURITIES AND EXCHANGE COMMISSION

Washington, D.C. 20549

FORM 10-Q

☒ QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d)

OF THE SECURITIES EXCHANGE ACT OF 1934

For the Quarterly Period Ended

~~March 31,~~September 30, 2021

☐ TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d)

OF THE SECURITIES EXCHANGE ACT OF 1934

For the Transition Period From

(Not Applicable)

Commission File Number 001-36636

(Exact name of the registrant as specified in its charter)


Delaware						05-0412693
(State or Other Jurisdiction of Incorporation or Organization)						(I.R.S. Employer Identification Number)

One Citizens Plaza, Providence, RI 02903

(Address of principal executive offices, including zip code)

~~(401) 456-7000~~(203) 900-6715

(Registrant’s telephone number, including area code)

Securities registered pursuant to Section 12(b) of the Act:


Title of each class	Trading symbol(s)	Name of each exchange on which registered
Common stock, $0.01 par value per share	CFG	New York Stock Exchange
Depositary Shares, each representing a 1/40th interest in a share of 6.350% Fixed-to-Floating Rate Non-Cumulative Perpetual Preferred Stock, Series D	CFG PrD	New York Stock Exchange
Depositary Shares, each representing a 1/40th interest in a share of 5.000% Fixed-Rate Non-Cumulative Perpetual Preferred Stock, Series E	CFG PrE	New York Stock Exchange

Indicate by check mark whether the Registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months and (2) has been subject to such filing requirements for the past 90 days.

☑ Yes ☐ No

Indicate by check mark whether the registrant has submitted electronically every Interactive Data File required to be submitted pursuant to Rule 405 of Regulation S-T (§232.405 of this chapter) during the preceding 12 months (or for such shorter period that the registrant was required to submit such files).

☑ Yes ☐ No

Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, a smaller reporting company, or an emerging growth company. See the definitions of “large accelerated filer,” “accelerated filer,” “smaller reporting company,” and “emerging growth company” in Rule 12b-2 of the Exchange Act:


Large accelerated filer	☑	Accelerated filer	☐
Non-accelerated filer	☐	Smaller reporting company	☐
		Emerging growth company	☐

If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act. ☐

Indicate by check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the Exchange Act). ☐ Yes ☑ No

There were ~~425,930,159~~426,199,576 shares of Registrant’s common stock ($0.01 par value) outstanding on ~~April 23,~~October 22, 2021.




	Table of Contents


Glossary of Acronyms and Terms		3

Part I. Financial Information		56

Item 1. Financial Statements		4450

Consolidated Balance Sheets ~~as of March 31, 2021 (unaudited) and December 31, 2020~~ (unaudited)		4551
Consolidated Statements of Operations (unaudited) ~~for the Three Months Ended March 31, 2021 and 2020~~		4652
Consolidated Statements of Comprehensive Income (unaudited) ~~for the Three Months Ended March 31, 2021 and 2020~~		4753
Consolidated Statements of Changes in Stockholders’ Equity (unaudited) ~~for the Three Months Ended March 31, 2021 and 2020~~		4854
Consolidated Statements of Cash Flows (unaudited) ~~for the Three Months Ended March 31, 2021 and 2020~~		4956
Notes to the Consolidated Financial Statements (unaudited)		5057

Item 2. Management's Discussion and Analysis of Financial Condition and Results of Operations		56

Item 3. Quantitative and Qualitative Disclosures about Market Risk		7889

Item 4. Controls and Procedures		7889


Part II. Other Information		7889

Item 1. Legal Proceedings		7890
Item 1A. Risk Factors		7890
Item 2. Unregistered Sales of Equity Securities and Use of Proceeds		7890

Item 6. Exhibits		7890


Signature		8091

Citizens Financial Group, Inc. | 2

GLOSSARY OF ACRONYMS AND TERMS

The following is a list of common acronyms and terms we regularly use in our financial reporting:


2020 Form 10-K						Annual Report on Form 10-K for the year ended December 31, 2020
AACL						Adjusted Allowance for Credit Losses
ACL						Allowance for Credit Losses: Allowance for Loan and Lease Losses plus Allowance for Unfunded Lending Commitments
AFS						Available for Sale
ALLL						Allowance for Loan and Lease Losses
ALM						Asset and Liability Management
AOCI						Accumulated Other Comprehensive Income (Loss)
ARRC						Alternative Reference Rate Committee
ASU						Accounting Standards Update
ATM						Automated Teller Machine

Board or Board of Directors						The Board of Directors of Citizens Financial Group, Inc.
bps						Basis Points

Capital Plan Rule						Federal Reserve’s Regulation Y Capital Plan Rule
CARES Act						Coronavirus Aid, Relief, and Economic Security Act
CBNA						Citizens Bank, National Association
CCAR						Comprehensive Capital Analysis and Review
CCB						Capital Conservation Buffer
CCMI						Citizens Capital Markets, Inc.
CECL						Current Expected Credit Losses (ASU 2016-13, Financial Instruments-Credit Losses (Topic 326): Measurement of Credit Losses on Financial Instruments)
CET1						Common Equity Tier 1


CET1 capital ratio						Common Equity Tier 1 capital divided by total risk-weighted assets as defined under the U.S. Basel III Standardized approach


Citizens, CFG, the Company, we, us, or our						Citizens Financial Group, Inc. and its Subsidiaries
CLO						Collateralized Loan Obligation
CLTV						Combined Loan-to-Value


COVID-19 pandemic						Coronavirus Disease 2019 Pandemic

CRE						Commercial Real Estate



Dodd-Frank Act						The Dodd-Frank Wall Street Reform and Consumer Protection Act of 2010


~~EGRRCPA~~						~~Economic Growth, Regulatory Relief and Consumer Protection Act~~
Elevated cash						Cash above targeted operating levels
EPS						Earnings Per Share
ERC						Executive Risk Committee
EVE						Economic Value of Equity
Exchange Act						The Securities Exchange Act of 1934


Fannie Mae (FNMA)						Federal National Mortgage Association
FCA						Financial Conduct Authority
FDIC						Federal Deposit Insurance Corporation
FHA						Federal Housing Administration
FHLB						Federal Home Loan Bank
FICO						Fair Isaac Corporation (credit rating)

FRB or Federal Reserve						Board of Governors of the Federal Reserve System and, as applicable, Federal Reserve Bank(s)
Freddie Mac (FHLMC)						Federal Home Loan Mortgage Corporation

FTE						Fully Taxable Equivalent

GAAP						Accounting Principles Generally Accepted in the United States of America
GDP						Gross Domestic Product

Citizens Financial Group, Inc. | 3


Ginnie Mae (GNMA)						Government National Mortgage Association
GSE						Government Sponsored Entity
HSBC						HSBC Bank U.S.A., N.A.
HSBC branches						HSBC’s East Coast branches and National Online deposit business
HTM						Held To Maturity
ICE						Intercontinental Exchange
Investors						Investors Bancorp, Inc.

~~Citizens Financial Group, Inc. | 3~~

JMP

JMP Group LLC

Last-of-Layer

Last-of-layer is a fair value hedge of the interest rate risk of a portfolio of similar prepayable assets whereby the last dollar amount within the portfolio of assets is identified as the hedged item

LHFS

Loans Held for Sale

LIBOR

London Interbank Offered Rate

LIHTC

Low Income Housing Tax Credit

LTV

Loan to Value

MBS

Mortgage-Backed Securities

MD&A

Management’s Discussion and Analysis of Financial Condition and Results of Operations

Mid-Atlantic

District of Columbia, Delaware, Maryland, New Jersey, New York, Pennsylvania, Virginia, and West Virginia

Midwest

Illinois, Indiana, Michigan, and Ohio

Modified CECL Transition

The Day-1 CECL adoption entry booked to retained earnings plus 25% of subsequent CECL ACL reserve build

Modified AACL Transition

The Day-1 CECL adoption entry booked to ACL plus 25% of subsequent CECL ACL reserve build

MSRs

Mortgage Servicing Rights

NCOs

Net charge-offs

New England

Connecticut, Maine, Massachusetts, New Hampshire, Rhode Island, and Vermont

NPLs

Nonaccrual loans and leases

OCC

Office of the Comptroller of the Currency

OCI

Other Comprehensive Income (Loss)

~~OTC~~Operating Leverage

~~Over~~Period-over-period percent change in total revenue, less the ~~Counter~~period-over-period percent change in noninterest expense

Parent Company

Citizens Financial Group, Inc. (the Parent Company of Citizens Bank, National Association and other subsidiaries)

PPP

Paycheck Protection Program

ROTCE

Return on Average Tangible Common Equity

RPA

Risk Participation Agreement

RWA

Risk-Weighted Assets

SBA

United States Small Business Administration

SCB

Stress Capital Buffer

SEC

United States Securities and Exchange Commission

SOFR

Secured Overnight Financing Rate

SVaR

Stressed Value at Risk

Tailoring Rules

Rules establishing risk-based categories for determining prudential standards for large U.S. and foreign banking organizations, consistent with the Dodd-Frank Act, as amended by the Economic Growth, Regulatory Relief and Consumer Protection Act

TBAs

To-Be-Announced Mortgage Securities

TDR

Troubled Debt Restructuring

Tier 1 capital ratio

Tier 1 capital, which includes Common Equity Tier 1 capital plus non-cumulative perpetual preferred equity that qualifies as additional tier 1 capital, divided by total risk-weighted assets as defined under the U.S. Basel III Standardized approach

Citizens Financial Group, Inc. | 4


Tier 1 leverage ratio						Tier 1 capital, which includes Common Equity Tier 1 capital plus non-cumulative perpetual preferred equity that qualifies as additional tier 1 capital, divided by quarterly adjusted average assets as defined under the U.S. Basel III Standardized approach
Total capital ratio						Total capital, which includes Common Equity Tier 1 capital, tier 1 capital and allowance for credit losses and qualifying subordinated debt that qualifies as tier 2 capital, divided by total risk-weighted assets as defined under the U.S. Basel III Standardized approach
USDA						United States Department of Agriculture
VA						United States Department of Veterans Affairs
VaR						Value at Risk
VIE						Variable Interest Entities
Willamette						Willamette Management Associates, Inc.

Citizens Financial Group, Inc. | 45

PART I. FINANCIAL INFORMATION

ITEM 2. MANAGEMENT’S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF OPERATIONS


						Page
Forward-Looking Statements						67
Introduction						78

Financial Performance						810
Selected Consolidated Financial Data						1013
Results of Operations						1215



Net Interest Income						1215
Noninterest Income						1419
Noninterest Expense						1520
Provision for Credit Losses						1621
Income Tax Expense						1722
Business Operating Segments						1722
Analysis of Financial Condition						1825
Securities						1925
Loans and Leases						2026
Allowance for Credit Losses and ~~Nonaccruing~~Nonaccru al Loans and Leases						2026
Deposits						2532
Borrowed Funds						2633
Capital and Regulatory Matters						2633
Liquidity						3037
Off-Balance Sheet Arrangements						3340
Critical Accounting Estimates						3341

Risk Governance						3642
Market Risk						3642
Non-GAAP Financial Measures and Reconciliations						4147

Citizens Financial Group, Inc. | 56

FORWARD-LOOKING STATEMENTS

This document contains forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. Statements regarding potential future share repurchases and future dividends as well as the potential effects of the COVID-19 pandemic and associated lockdowns on our business, operations, financial performance and prospects, are forward-looking statements. Also, any statement that does not describe historical or current facts is a forward-looking statement. These statements often include the words “believes,” “expects,” “anticipates,” “estimates,” “intends,” “plans,” “goals,” “targets,” “initiatives,” “potentially,” “probably,” “projects,” “outlook,” “guidance” or similar expressions or future conditional verbs such as “may,” “will,” “should,” “would,” and “could.”

Forward-looking statements are based upon the current beliefs and expectations of management, and on information currently available to management. Our statements speak as of the date hereof, and we do not assume any obligation to update these statements or to update the reasons why actual results could differ from those contained in such statements in light of new information or future events. We caution you, therefore, against relying on any of these forward-looking statements. They are neither statements of historical fact nor guarantees or assurances of future performance. While there is no assurance that any list of risks and uncertainties or risk factors is complete, important factors that could cause actual results to differ materially from those in the forward-looking statements include the following, without limitation:

•Negative economic and political conditions that adversely affect the general economy, housing prices, the job market, consumer confidence and spending habits which may affect, among other things, the level of ~~nonperforming~~nonaccrual assets, charge-offs and provision expense;

•The rate of growth in the economy and employment levels, as well as general business and economic conditions, and changes in the competitive environment;

•Our ability to implement our business strategy, including the cost savings and efficiency components, and achieve our financial performance ~~goals;~~goals, including through the integration of Investors and the HSBC branches;

•The COVID-19 pandemic and associated lockdowns and their effects on the economic and business environments in which we operate;

•Our ability to meet heightened supervisory requirements and expectations;

•Liabilities and business restrictions resulting from litigation and regulatory investigations;

•Our capital and liquidity requirements under regulatory capital standards and our ability to generate capital internally or raise capital on favorable terms;

•The effect of changes in interest rates on our net interest income, net interest margin and our mortgage originations, mortgage servicing rights and mortgages held for sale;

•Changes in interest rates and market liquidity, as well as the magnitude of such changes, which may reduce interest margins, impact funding sources and affect the ability to originate and distribute financial products in the primary and secondary markets;

•The effect of changes in the level of checking or savings account deposits on our funding costs and net interest margin;

•Financial services reform and other current, pending or future legislation or regulation that could have a negative effect on our revenue and businesses;

•A failure in or breach of our operational or security systems or infrastructure, or those of our third party vendors or other service providers, including as a result of cyber-attacks;

•An inability to complete the acquisitions of Investors or the HSBC branches, or changes in the current anticipated timeframe, terms or manner of such acquisitions;

•Greater than expected costs or other difficulties related to the integration of our business and that of Investors and HSBC branches;

•The inability to retain existing Investors or HSBC clients and employees following the closings of the Investors and HSBC branch acquisitions;

Citizens Financial Group, Inc. | 7

•The occurrence of any event change or other circumstance that could give rise to the right of one or both parties to terminate (i) the agreement to acquire Investors or (ii) the agreement to acquire HSBC branches; and

•Management’s ability to identify and manage these and other risks.

In addition to the above factors, we also caution that the actual amounts and timing of any future common stock dividends or share repurchases will be subject to various factors, including our capital position, financial performance, risk-weighted assets, capital impacts of strategic initiatives, market conditions and regulatory and accounting considerations, as well as any other factors that our Board of Directors deems relevant in making such a determination. Therefore, there can be no assurance that we will repurchase shares from or pay any dividends to holders of our common stock, or as to the amount of any such repurchases or dividends. Further, statements about the effects of the COVID-19 pandemic and associated lockdowns on our business, operations,

~~Citizens Financial Group, Inc. | 6~~

financial performance and prospects may constitute forward-looking statements and are subject to the risk that the actual impacts may differ, possibly materially, from what is reflected in those forward-looking statements due to factors and future developments that are uncertain, unpredictable and in many cases beyond our control, including the scope and duration of the pandemic, actions taken by governmental authorities in response to the pandemic, and the direct and indirect impact of the pandemic on our customers, third parties and us. In addition, statements about our net charge-off guidance constitute forward-looking statements and are subject to the risk that the actual charge-offs may differ, possibly materially, from what is reflected in those statements due to, among other potential factors, the impact of the COVID-19 pandemic and the effectiveness of stimulus and forbearance programs in response, changes in economic conditions, and idiosyncratic events affecting our commercial loans. Statements about Citizens’ agreement to acquire Investors and CBNA’s agreement to acquire HSBC branches also constitute forward-looking statements and are subject to the risk that actual results could be materially different from those expressed in those statements, including if either of both transactions are not consummated in a timely manner or at all, or if integration is more costly or difficult than expected.

More information about factors that could cause actual results to differ materially from those described in the forward-looking statements can be found in the “Risk Factors” section in Part I, Item 1A of our ~~Annual Report on~~2020 Form 10-K as well as Part II, Item 1A of our Form 10-Q for the ~~year~~quarter ended ~~December 31, 2020~~.June 30, 2021.

INTRODUCTION

Citizens Financial Group, Inc. is one of the nation’s oldest and largest financial institutions with ~~$187.2~~$187.0 billion in assets as of ~~March 31,~~September 30, 2021. ~~Our mission is to help customers, colleagues and communities each reach their potential by listening to them and understanding their needs in order to offer tailored advice, ideas and solutions.~~ Headquartered in Providence, Rhode Island, we offer a broad range of retail and commercial banking products and services to individuals, small businesses, middle-market companies, large corporations, and institutions. We help our customers reach their potential by listening to them and by understanding their needs to offer tailored advice, ideas, and solutions. In Consumer Banking, we provide an integrated experience that includes mobile and online banking, a 24/7 customer contact center, ~~as well as~~ the convenience of approximately ~~2,900~~3,000 ATMs and approximately 1,000 branches in 11 states in the New England, Mid-Atlantic, and Midwest regions. Consumer Banking products and services include a full range of banking, lending, savings, wealth management and small business offerings. In Commercial Banking, we offer ~~corporate, institutional and not-for-profit clients~~ a ~~full range~~broad complement of ~~wholesale banking~~financial products and ~~services~~solutions, including lending and ~~deposits, capital markets,~~leasing, deposit and treasury management services, foreign exchange, ~~and~~ interest rate ~~products,~~ and ~~asset finance.~~commodity risk management solutions, as well as loan syndication, corporate finance, merger and acquisition, and debt and equity capital markets capabilities. More information is available at www.citizensbank.com.

On May 26, 2021, CBNA entered into an agreement to acquire 80 East Coast branches and the national online deposit business from HSBC for an approximate 2.0% premium paid on deposits at closing. The HSBC acquisition provides an attractive entry into important metro markets and supports our national expansion strategy. The branch purchase includes 66 locations in the New York City Metro area, 9 locations in the Mid-Atlantic/Washington D.C. area, and 5 locations in Southeast Florida. As of September 30, 2021, there were approximately $8.4 billion in deposits and $1.9 billion in loans. The transaction is expected to close in the first quarter of 2022, subject to customary closing terms and conditions and regulatory approvals.

On July 28, 2021 Citizens entered into a definitive agreement and a plan of merger under which we will acquire all of the outstanding shares of Investors for a combination of stock and cash. Pursuant to the terms of the agreement, Investors shareholders will receive 0.297 of a share of the Company’s common stock and $1.46 in cash for each share of Investors they own. The acquisition of Investors enhances Citizens’ banking franchise, adding an attractive middle market, small business and consumer customer base while building our physical presence in the northeast with the addition of 154 branches located in the greater New York City and Philadelphia metropolitan areas and across New Jersey. As of September 30, 2021, Investors disclosed that it had total assets of $27.3 billion, including $21.6 billion of loans, $24.5 billion of liabilities, including $20.4 billion of

Citizens Financial Group, Inc. | 8

deposits, and $2.8 billion of stockholders’ equity. The merger is expected to close in early second quarter 2022, subject to approval by the shareholders of Investors, regulatory approvals, and other customary closing conditions.

On August 5, 2021, Citizens entered into a definitive agreement to acquire Willamette, a valuation consulting and forensic analysis firm with offices in Chicago, Atlanta, and Portland, Oregon. This transaction further strengthens our growing corporate financial advisory capabilities. The acquisition was completed on September 1, 2021.

On September 8, 2021, Citizens entered into a definitive agreement to acquire JMP in an all-cash transaction. This acquisition further strengthens Citizens’ corporate finance and strategic advisory capabilities. Under the agreement, JMP shareholders will receive $7.50 for each common share of JMP they own, or approximately $149 million in cash. This transaction is targeted to close in mid-fourth quarter 2021, subject to approval by the shareholders of JMP and other customary closing conditions.

The following MD&A is intended to assist readers in their analysis of the accompanying unaudited interim Consolidated Financial Statements and supplemental financial information. It should be read in conjunction with the unaudited interim Consolidated Financial Statements and Notes to the unaudited interim Consolidated Financial Statements in Part I, Item 1, as well as other information contained in this document and our 2020 Form 10-K.

Non-GAAP Financial Measures

This document contains non-GAAP financial measures denoted as “Underlying”~~, “excluding elevated cash”~~, “excluding PPP loans”, as well as other results excluding the impact of certain items. Underlying results for any given reporting period exclude certain items that may occur in that period which management does not consider indicative of our on-going financial performance. We believe these non-GAAP financial measures provide useful information to investors because they are used by management to evaluate our operating performance and make day-to-day operating decisions. In addition, we believe our Underlying results or results excluding the impact of certain items in any given reporting period reflect our on-going financial performance and increase comparability of period-to-period results, and ~~accordingly, are~~ useful to consider in addition to our GAAP financial results.

Other companies may use similarly titled non-GAAP financial measures that are calculated differently from the way we calculate such measures. Accordingly, our non-GAAP financial measures may not be comparable to similar measures used by such companies. We caution investors not to place undue reliance on such non-GAAP financial measures, but to consider them with the most directly comparable GAAP measures. Non-GAAP financial measures have limitations as analytical tools and should not be considered in isolation or as a substitute for our results reported under GAAP.

Non-GAAP measures are denoted throughout our MD&A by the use of the term Underlying or identified as excluding the impact of certain ~~items and where~~items. Where there is a reference to these metrics in that paragraph, all measures that follow ~~that reference~~ are on the same basis when applicable. For more information on the computation of non-GAAP financial measures, see “—Non-GAAP Financial Measures and Reconciliations.”

Citizens Financial Group, Inc. | 79

FINANCIAL PERFORMANCE

~~Quarter to Date and Period End~~Quarterly Results - Key Highlights

Net income of ~~$611~~$530 million increased ~~$577~~69% from $314 million ~~from~~in the ~~first~~third quarter of 2020, with earnings per diluted common share of ~~$1.37,~~$1.18, up ~~$1.34~~$0.50 from ~~$0.03~~$0.68 per diluted common share in the third quarter of 2020. ROTCE of 13.7% compared to 8.3% in the third quarter of 2020.

Third quarter 2021 results reflect $16 million of expenses, net of tax benefit, or $0.04 per diluted common share, from notable items compared to $24 million of expenses, net of tax benefit, or $0.05 per diluted common share, from notable items in third quarter of 2020. On an Underlying basis, which excludes notable items, net income available to common stockholders of $520 million compared with $313 million in the third quarter of 2020. Underlying EPS of $1.22 compared to $0.73 in the third quarter of 2020. Underlying ROTCE of 14.2% compared with 9.0% in third quarter of 2020.


Table 1: Notable Items
	Three Months Ended September 30,
	2021			2020
(in millions)	Noninterest expense	Income tax expense	Net Income		Noninterest expense	Income tax expense	Net Income
Reported results (GAAP):	$1,011	$151	$530		$988	$61	$314
Less notable items:
Total integration costs	4	(1)	(3)		2	—	(2)
Other notable items(1)	19	(6)	(13)		29	(7)	(22)
Total notable items	23	(7)	(16)		31	(7)	(24)
Underlying results (non-GAAP)	$988	$158	$546		$957	$68	$338

(1) Other notable items for the third quarter of 2021 include a pension settlement charge and a compensation-related tax credit as well as TOP 6 transformational and revenue and efficiency initiatives. Third quarter 2020 includes our TOP 6 transformational and revenue and efficiency initiatives.

•Total revenue of $1.7 billion decreased $132 million, or 7%, from the third quarter of 2020, driven by a decrease of 21% in noninterest income, partially offset by a 1% increase in net interest income.

•Net interest income of $1.1 billion increased 1% compared to the third quarter of 2020 reflecting 4% growth in interest-earning assets, largely offset by lower net interest margin.

◦Net interest margin of 2.72% decreased 10 basis points compared to 2.82% in the third quarter of 2020, primarily reflecting the impact of elevated cash balances and the lower rate environment, partly offset by improved funding mix and deposit pricing and the benefit of accelerated PPP loan forgiveness.

–Net interest margin on a FTE basis of 2.72% decreased 11 basis points compared to 2.83% in the third quarter of 2020.

–Average loans and leases of $122.6 billion decreased $2.3 billion, or 2%, from $124.9 billion in the third quarter of 2020, driven by a $5.2 billion decrease in commercial reflecting payoffs and a $1.9 billion decrease in PPP loans. The decrease in commercial was partially offset by a $2.9 billion increase in retail driven by growth in education, residential mortgage and automobile, partially offset by planned runoff of personal unsecured installment loans and a decrease in home equity.

–Average deposits of $151.9 billion increased $10.5 billion, or 7%, from $141.4 billion in the third quarter of 2020, reflecting an increase in demand deposits, money market accounts, savings and checking with interest, partially offset by a decrease in term deposits.

◦Noninterest income of $514 million decreased $140 million, or 21%, from the third quarter of 2020, driven by a decline in mortgage banking fees and other income, partially offset by higher capital markets, service charges, card and trust and investment services fees.

•Noninterest expense of $1.0 billionwas stable compared to the third quarter of 2020.

Citizens Financial Group, Inc. | 10

◦On an Underlying basis, noninterest expense of $988 million increased $31 million, or 3%, from the third quarter of 2020, given higher salaries and employee benefits, outside services and other operating expense.

•The efficiency ratio of 60.9% compared to 55.2% in the third quarter of 2020.

◦On an Underlying basis, the efficiency ratio of 59.5% compared to 53.4% in the third quarter of 2020.

•Credit provision benefit of $33 million compares with a $428 million credit provision expense in the third quarter of 2020, reflecting strong credit performance across the retail and commercial loan portfolios and improvement in the macroeconomic outlook.

Year to Date and Period End - Key Highlights

Net income of $1.8 billion increased $1.2 billion from the first nine months of 2020, with earnings per diluted common share of $3.99, up $2.76 from $1.23 per diluted common share in the first ~~quarter~~nine months of 2020. ROTCE of ~~17.2%~~16.1% increased from ~~0.4%~~5.1% in the first ~~quarter~~nine months of 2020. Improved results primarily reflect the impact of the COVID-19 pandemic and associated lockdowns in the first ~~quarter~~nine months of 2020, resulting in a significant ACL reserve build ~~in the first quarter of 2020.~~during this period.

In the first ~~quarter~~nine months of 2021, results ~~reflected $15~~reflect $39 million of expenses, net of tax benefit, or ~~$0.04~~$0.10 per diluted common share, from notable items ~~largely tied~~compared to $59 million of expenses, net of tax benefit, or $0.14 per diluted common share, from notable items in the first nine months of 2020.


Table 2: Notable Items
	Nine Months Ended September 30,
	2021			2020
(in millions)	Noninterest expense	Income tax expense	Net Income		Noninterest expense	Income tax expense	Net Income
Reported results (GAAP)	$3,020	$504	$1,789		$2,979	$126	$601
Less notable items:
Total integration costs	6	(2)	(4)		8	(2)	(6)
Other notable items(1)	48	(13)	(35)		75	(22)	(53)
Total notable items	54	(15)	(39)		83	(24)	(59)
Underlying results (non-GAAP)	$2,966	$519	$1,828		$2,896	$150	$660

(1) For the nine months ended September 30, 2021, Other notable items include a pension settlement charge and a compensation-related credit as well as our TOP 6 transformational and revenue and efficiency initiatives. In the first quarter of 2020, there were $25 million of expenses, net of tax benefit, or $0.06 per diluted common share, from notable items, largely tied to TOP 6 transformational and revenue and efficiency initiatives.

Table 1: Notable Items
Three Months Ended March 31,
2021 2020
(in millions) Noninterest expense Income tax expense Net Income Noninterest expense Income tax expense Net Income
Reported results (GAAP) $1,018 $170 $611 $1,012 $11 $34
Less notable items:
Total integration costs — — — 4 (1) (3)
Other notable items (1)
20 (5) (15) 29 (7) (22)
Total notable items 20 (5) (15) 33 (8) (25)
Underlying results* (non-GAAP) $998 $175 $626 $979 $19 $59

~~(1)~~ ~~For the three months ended March 31, 2021 and 2020,~~ Other notable items ~~include noninterest expense of $20 million and $29 million, respectively, related to~~for the nine months ended September 30, 2020 includes our TOP 6 transformational and revenue and efficiency ~~initiatives.~~initiatives as well as an income tax benefit related to legacy tax matters.

•Net income available to common stockholders of ~~$588 million~~$1.7 billion increased ~~$576 million,~~$1.2 billion, compared to ~~$12~~$526 million in the first ~~quarter~~nine months of 2020.

◦On an Underlying basis, which excludes notable items, ~~first quarter 2021~~ net income available to common stockholders of ~~$603 million~~$1.7 billion compared with ~~$37~~$585 million in the first ~~quarter~~nine months of 2020.

◦On an Underlying basis, EPS of ~~$1.41 per share~~$4.09 compared to ~~$0.09~~$1.37 in the first ~~quarter~~nine months of 2020.

•Total revenue of ~~$1.7~~$4.9 billion ~~was stable with~~decreased $271 million, or 5%, from the first ~~quarter~~nine months of 2020, driven by ~~a 9% increase~~declines of 11% and 2% in noninterest income ~~partially offset by a 4% decrease in~~and net interest ~~income.~~income, respectively.

◦Net interest income of ~~$1.1~~$3.4 billion decreased ~~4%, reflecting 9% growth in average interest-earning assets, including the addition of PPP loans, which was more than offset by~~2% given lower net interest ~~margin.~~margin, partially offset by 5% growth in interest-earning assets.

◦Net interest margin of ~~2.75%~~2.73% decreased 3420 basis points from ~~3.09%~~2.93% in the first ~~quarter~~nine months of 2020, ~~primarily~~ reflecting the impact of a lower rate environment, lower interest-earning asset yields and elevated cash balances, ~~given strong deposit flows, partially~~partly offset by improved funding mix and deposit ~~pricing.~~pricing and the benefit of accelerated PPP loan forgiveness.

–Net interest margin on a FTE basis of ~~2.76%~~2.73% decreased ~~by 34~~20 basis points, compared to ~~3.10%~~2.93% in the first ~~quarter~~nine months of 2020.

–Average loans and leases of ~~$122.8~~$123.0 billion ~~increased $1.8~~decreased $1.9 billion, or 1%2%, from ~~$121.1~~$124.9 billion in the first ~~quarter~~nine months of 2020, ~~reflecting~~driven by a ~~$1.4~~$3.5 billion ~~increase~~decrease in commercial ~~driven by PPP loans, partially offset by~~reflecting line of credit repayments and net payoffs, ~~as well as~~partially offset by an increase in PPP loans. The decrease in commercial was partially offset by a ~~$425 million~~$1.6 billion increase in retail driven by

Citizens Financial Group, Inc. | 11

growth in education, ~~and~~ residential mortgage and automobile, partially offset by ~~decreases in home equity and other retail given run off~~planned run-off of personal unsecured installment ~~loans.~~loans and a decrease in home equity.

–Period-end loans ~~declined $895~~increased $228 million ~~or 1%,~~ from the fourth quarter of 2020, reflecting 5% growth in retail and a 1%5% decline in ~~both commercial and retail.~~commercial.

~~Citizens Financial Group, Inc. | 8~~

–Average deposits of ~~$146.6~~$149.6 billion increased ~~$20.0~~$13.1 billion, or ~~16%~~10%, from ~~$126.6~~$136.5 billion in the first ~~quarter~~nine months of 2020, reflecting an increase in demand deposits, money market accounts, savings and checking with interest, partially offset by a decrease in term deposits.

–Period-end deposit growth of ~~$4.2~~$5.1 billion, or 3%, from the fourth quarter of 2020, reflecting ~~growth in money market accounts, demand deposits, and savings given strong deposit flows from consumer-oriented~~elevated liquidity tied to government stimulus ~~partially offset by a decline in term deposits and checking~~associated with ~~interest.~~the COVID-19 disruption.

◦Noninterest income of ~~$542 million increased $45~~$1.5 billion decreased $200 million, or 9%11%, from the first ~~quarter~~nine months of 2020, driven by ~~growth~~a decline in mortgage banking fees ~~strong~~partially offset by improved capital markets, ~~fees and record~~ trust and investment services, ~~fees, partially offset by a decrease in~~letter of credit and loan, card and service charges and ~~fees, reflecting COVID-19 impacts on overdraft~~ fees.

•Noninterest expense of ~~$1.0~~$3.0 billion was stable compared to the first ~~quarter~~nine months of 2020.

◦On an Underlying basis, noninterest expense increased 2% from the first ~~quarter~~nine months of 2020, reflecting ~~increases in~~higher outside services, ~~largely tied to growth initiatives,~~ equipment and software ~~driven by increased technology spend,~~expense, and salaries and employee benefits, ~~as a result of higher revenue-based compensation,~~ partially offset by a decrease in other operating ~~expense driven by lower travel and advertising costs.~~expense.

•The efficiency ratio of ~~61.4%~~61.3% compared to ~~61.1%~~57.3% for the first ~~quarter~~nine months of 2020, and ROTCE of ~~17.2%~~16.1% compared to ~~0.4%~~5.1%.

◦On an Underlying basis, the efficiency ratio of 60.2% compared to ~~59.1%~~55.7% for the first ~~quarter~~nine months of 2020, and ROTCE of ~~17.6%~~16.5% compared to ~~1.1%~~5.7%.

•~~Negative~~Credit provision ~~for credit losses~~benefit of ~~$140~~$386 million compares with a ~~$600 million~~$1.5 billion credit provision expense for the first ~~quarter~~nine months of 2020, reflecting strong credit performance across the ~~consumer~~retail and commercial loan portfolios and improvement in the macroeconomic outlook.

•Tangible book value per common share of ~~$32.79~~$34.44 increased 3%7% from the first ~~quarter~~nine months of 2020. Fully diluted average common shares outstanding ~~decreased 1.5 million shares~~was stable over the same period.

Citizens Financial Group, Inc. | 912

SELECTED CONSOLIDATED FINANCIAL DATA

The summary of the Consolidated Operating Data for the three and nine months ended ~~March 31,~~September 30, 2021 and 2020 and the summary Consolidated Balance Sheet data as of ~~March 31,~~September 30, 2021 and December 31, 2020 are derived from our unaudited interim Consolidated Financial Statements, included in Part I, Item 1. Our historical results are not necessarily indicative of the results expected for any future period.


Table 2: Summary of Consolidated Operating Data
Table 3: Summary of Consolidated Operating Data								Table 3: Summary of Consolidated Operating Data
		Three Months Ended March 31,			Three Months Ended September 30,						Nine Months Ended September 30,
(dollars in millions, except per share amounts)	(dollars in millions, except per share amounts)		2021			2020		(dollars in millions, except per share amounts)	2021		2020		2021		2020
OPERATING DATA:	OPERATING DATA:							OPERATING DATA:
Net interest income	Net interest income		$1,117			$1,160		Net interest income	$1,145		$1,137		$3,386		$3,457
Noninterest income	Noninterest income		542			497		Noninterest income	514		654		1,541		1,741
Total revenue	Total revenue		1,659			1,657		Total revenue	1,659		1,791		4,927		5,198
Provision for credit losses	Provision for credit losses		(140)			600		Provision for credit losses	(33)		428		(386)		1,492
Noninterest expense	Noninterest expense		1,018			1,012		Noninterest expense	1,011		988		3,020		2,979
Income before income tax expense	Income before income tax expense		781			45		Income before income tax expense	681		375		2,293		727
Income tax expense	Income tax expense		170			11		Income tax expense	151		61		504		126
Net income	Net income		$611			$34		Net income	$530		$314		$1,789		$601
Net income available to common stockholders	Net income available to common stockholders		$588			$12		Net income available to common stockholders	$504		$289		$1,708		$526
Net income per common share - basic	Net income per common share - basic		$1.38			$0.03		Net income per common share - basic	$1.18		$0.68		$4.01		$1.23
Net income per common share - diluted	Net income per common share - diluted		$1.37			$0.03		Net income per common share - diluted	$1.18		$0.68		$3.99		$1.23
OTHER OPERATING DATA:	OTHER OPERATING DATA:							OTHER OPERATING DATA:
Return on average common equity	Return on average common equity		11.57	%		0.24	%	Return on average common equity	9.39	%	5.60	%	10.91	%	3.45	%
Return on average tangible common equity	Return on average tangible common equity		17.17			0.36		Return on average tangible common equity	13.71		8.33		16.08		5.15
Return on average total assets	Return on average total assets		1.36			0.08		Return on average total assets	1.13		0.70		1.30		0.46
Return on average total tangible assets	Return on average total tangible assets		1.41			0.09		Return on average total tangible assets	1.17		0.73		1.35		0.48
Efficiency ratio	Efficiency ratio		61.35			61.10		Efficiency ratio	60.92		55.18		61.30		57.31
Operating leverage~~(1)~~	Operating leverage~~(1)~~		(0.41)			(3.71)		Operating leverage~~(1)~~	(9.64)		7.77		(6.59)		2.95
Net interest margin, FTE~~(2)~~(1)	Net interest margin, FTE~~(2)~~(1)		2.76			3.10		Net interest margin, FTE~~(2)~~(1)	2.72		2.83		2.73		2.93
Effective income tax rate	Effective income tax rate		21.76			24.13		Effective income tax rate	22.35		16.10		22.01		17.27

(1)~~“Operating leverage” represents the period-over-period percent change in total revenue, less the period-over-period percent change in noninterest expense.~~

~~(2)~~ Net interest margin is presented on a FTE basis using the federal statutory tax rate of 21%.

Citizens Financial Group, Inc. | 1013


Table 3: Summary of Consolidated Balance Sheet data
Table 4: Summary of Consolidated Balance Sheet data						Table 4: Summary of Consolidated Balance Sheet data
(dollars in millions)	(dollars in millions)	March 31, 2021		December 31, 2020		(dollars in millions)	September 30, 2021		December 31, 2020
BALANCE SHEET DATA:	BALANCE SHEET DATA:					BALANCE SHEET DATA:
Total assets	Total assets	$187,217		$183,349		Total assets	$187,007		$183,349
Loans held for sale, at fair value	Loans held for sale, at fair value	4,304		3,564		Loans held for sale, at fair value	3,177		3,564
Other loans held for sale	Other loans held for sale	75		439		Other loans held for sale	93		439
Loans and leases	Loans and leases	122,195		123,090		Loans and leases	123,318		123,090
Allowance for loan and lease losses	Allowance for loan and lease losses	(2,194)		(2,443)		Allowance for loan and lease losses	(1,855)		(2,443)
Total securities	Total securities	28,138		26,847		Total securities	28,107		26,847
Goodwill	Goodwill	7,050		7,050		Goodwill	7,065		7,050
Total liabilities	Total liabilities	164,564		160,676		Total liabilities	163,584		160,676
Total deposits	Total deposits	151,349		147,164		Total deposits	152,221		147,164
Short-term borrowed funds	Short-term borrowed funds	70		243		Short-term borrowed funds	8		243
Long-term borrowed funds	Long-term borrowed funds	8,316		8,346		Long-term borrowed funds	6,947		8,346
Total stockholders’ equity	Total stockholders’ equity	22,653		22,673		Total stockholders’ equity	23,423		22,673
OTHER BALANCE SHEET DATA:	OTHER BALANCE SHEET DATA:					OTHER BALANCE SHEET DATA:
Asset Quality Ratios:	Asset Quality Ratios:					Asset Quality Ratios:
Allowance for loan and lease losses to loans and leases	Allowance for loan and lease losses to loans and leases	1.80	%	1.98	%	Allowance for loan and lease losses to loans and leases	1.50	%	1.98	%
Allowance for credit losses to loans and leases	Allowance for credit losses to loans and leases	1.94		2.17		Allowance for credit losses to loans and leases	1.63		2.17
Allowance for credit losses to loans and leases, excluding the impact of PPP loans(1)	Allowance for credit losses to loans and leases, excluding the impact of PPP loans(1)	2.03		2.24		Allowance for credit losses to loans and leases, excluding the impact of PPP loans(1)	1.65		2.24
Allowance for loan and lease losses to nonaccruing loans and leases		218		240
Allowance for credit losses to nonaccruing loans and leases		235		262
Nonaccruing loans and leases to loans and leases		0.82		0.83
Allowance for loan and lease losses to nonaccrual loans and leases						Allowance for loan and lease losses to nonaccrual loans and leases	248		240
Allowance for credit losses to nonaccrual loans and leases						Allowance for credit losses to nonaccrual loans and leases	268		262
Nonaccrual loans and leases to loans and leases						Nonaccrual loans and leases to loans and leases	0.61		0.83
Capital Ratios:	Capital Ratios:					Capital Ratios:
CET1 capital ratio	CET1 capital ratio	10.1	%	10.0	%	CET1 capital ratio	10.3	%	10.0	%
Tier 1 capital ratio	Tier 1 capital ratio	11.4		11.3		Tier 1 capital ratio	11.6		11.3
Total capital ratio	Total capital ratio	13.4		13.4		Total capital ratio	13.4		13.4
Tier 1 leverage ratio	Tier 1 leverage ratio	9.5		9.4		Tier 1 leverage ratio	9.7		9.4

(1) For more information on the computation of non-GAAP financial measures, see “—Introduction — Non-GAAP Financial Measures” and “—Non-GAAP Financial Measures and Reconciliations.”

Citizens Financial Group, Inc. | 1114

RESULTS OF OPERATIONS

Net Interest Income

Net interest income is our largest source of revenue and is the difference between the interest earned on interest-earning assets (generally loans, leases and investment securities) and the interest expense incurred in connection with interest-bearing liabilities (generally deposits and borrowed funds). The level of net interest income is primarily a function of the difference between the effective yield on our average interest-earning assets and the effective cost of our interest-bearing liabilities. These factors are influenced by the pricing and mix of interest-earning assets and interest-bearing liabilities which, in turn, are impacted by external factors such as local economic conditions, competition for loans and deposits, the monetary policy of the FRB and market interest rates. For further discussion, refer to “—Market Risk — Non-Trading Risk,” and “—Risk Governance” as described in our 2020 Form 10-K.

The following table presents a five quarter trend of our Net interest margin, FTE and Net interest income:

~~First~~Third quarter 2021 versus ~~fourth~~second quarter ~~2020:~~2021: Net interest income of $1.1 billion was ~~down 1%~~up 2% given ~~the impact of lower~~higher day count and interest-earning asset growth, with ~~broadly~~ stable net interest ~~margin and loans.~~margin. Net interest margin on a FTE basis of ~~2.76% was up 1 basis point, reflecting improving~~2.72% reflects the benefit of accelerated PPP forgiveness, improved funding mix, and deposit pricing, ~~and a steepening yield curve, largely~~partially offset by higher cash balances and lower earning-asset yields. Interest-bearing ~~deposits~~deposit costs of ~~0.20%~~14 basis points decreased 72 basis points.

Citizens Financial Group, Inc. | 1215


Table 4: Major Components of Net Interest Income
Table 5: Major Components of Net Interest Income, Quarter-to-Date												Table 5: Major Components of Net Interest Income, Quarter-to-Date
		Three Months Ended March 31,											Three Months Ended September 30,
		2021				2020				Change			2021				2020				Change
(dollars in millions)	(dollars in millions)	Average Balances	Income/ Expense	Yields/ Rates		Average Balances	Income/ Expense	Yields/ Rates		Average Balances	Yields/ Rates (bps)	(dollars in millions)	Average Balances	Income/ Expense	Yields/ Rates		Average Balances	Income/ Expense	Yields/ Rates		Average Balances	Yields/ Rates (bps)
Assets:
Assets												Assets
Interest-bearing cash and due from banks and deposits in banks	Interest-bearing cash and due from banks and deposits in banks	$10,861	$3	0.11	%	$1,859	$5	1.12	%	$9,002	(101) bps	Interest-bearing cash and due from banks and deposits in banks	$13,749	$6	0.16	%	$6,250	$2	0.10	%	$7,499	6 bps
Taxable investment securities	Taxable investment securities	27,031	128	1.89		25,339	147	2.32		1,692	(43)	Taxable investment securities	27,466	116	1.69		24,654	121	1.95		2,812	(26)
Non-taxable investment securities	Non-taxable investment securities	3	—	2.60		4	—	2.60		(1)	—	Non-taxable investment securities	2	—	2.60		4	—	2.60		(2)	—
Total investment securities	Total investment securities	27,034	128	1.89		25,343	147	2.32		1,691	(43)	Total investment securities	27,468	116	1.69		24,658	121	1.95		2,810	(26)
Commercial and industrial	Commercial and industrial	44,287	347	3.12		43,152	417	3.82		1,135	(70)	Commercial and industrial	42,330	362	3.36		46,844	383	3.20		(4,514)	16
Commercial real estate	Commercial real estate	14,675	94	2.57		13,876	139	3.96		799	(139)	Commercial real estate	14,656	96	2.56		14,644	96	2.57		12	(1)
Leases	Leases	1,915	13	2.69		2,482	18	2.83		(567)	(14)	Leases	1,695	12	2.72		2,373	16	2.65		(678)	7
Total commercial loans and leases	Total commercial loans and leases	60,877	454	2.98		59,510	574	3.81		1,367	(83)	Total commercial loans and leases	58,681	470	3.14		63,861	495	3.03		(5,180)	11
Residential mortgages	Residential mortgages	19,388	148	3.05		18,866	164	3.47		522	(42)	Residential mortgages	20,834	157	3.01		19,427	153	3.15		1,407	(14)
Home equity	Home equity	12,001	95	3.20		13,042	152	4.69		(1,041)	(149)	Home equity	11,829	92	3.08		12,416	100	3.21		(587)	(13)
Automobile	Automobile	12,229	125	4.14		12,173	131	4.34		56	(20)	Automobile	13,136	126	3.83		12,019	128	4.23		1,117	(40)
Education	Education	12,436	134	4.38		10,610	149	5.64		1,826	(126)	Education	12,707	134	4.19		10,929	130	4.74		1,778	(55)

Other retail	Other retail	5,916	105	7.25		6,854	132	7.77		(938)	(52)	Other retail	5,454	99	7.15		6,260	114	7.22		(806)	(7)
Total retail loans	Total retail loans	61,970	607	3.96		61,545	728	4.75		425	(79)	Total retail loans	63,960	608	3.78		61,051	625	4.08		2,909	(30)
Total loans and leases	Total loans and leases	122,847	1,061	3.47		121,055	1,302	4.29		1,792	(82)	Total loans and leases	122,641	1,078	3.47		124,912	1,120	3.54		(2,271)	(7)
Loans held for sale, at fair value	Loans held for sale, at fair value	3,254	18	2.27		1,890	15	3.28		1,364	(101)	Loans held for sale, at fair value	3,299	21	2.51		3,295	21	2.60		4	(9)
Other loans held for sale	Other loans held for sale	385	6	6.30		799	9	4.31		(414)	199	Other loans held for sale	112	1	3.98		1,061	16	6.02		(949)	(204)
Interest-earning assets	Interest-earning assets	164,381	1,216	2.97		150,946	1,478	3.91		13,435	(94)	Interest-earning assets	167,269	1,222	2.89		160,176	1,280	3.15		7,093	(26)
Allowance for loan and lease losses		(2,439)				(1,708)				(731)
Goodwill		7,050				7,046				4
Other noninterest-earning assets		13,577				10,893				2,684

Noninterest-earning assets												Noninterest-earning assets	18,839				17,499				1,340
Total assets	Total assets	$182,569				$167,177				$15,392		Total assets	$186,108				$177,675				$8,433
Liabilities and Stockholders’ Equity:
Liabilities and Stockholders’ Equity												Liabilities and Stockholders’ Equity
Checking with interest	Checking with interest	$26,116	$6	0.09	%	$24,612	$37	0.60	%	$1,504	(51)	Checking with interest	$27,965	$7	0.09	%	$26,638	$8	0.13	%	$1,327	(4)
Money market accounts	Money market accounts	49,536	22	0.18		39,839	93	0.94		9,697	(76)	Money market accounts	49,159	18	0.14		45,187	33	0.28		3,972	(14)
Regular savings	Regular savings	18,611	5	0.11		14,201	18	0.51		4,410	(40)	Regular savings	20,803	5	0.09		16,902	10	0.24		3,901	(15)
Term deposits	Term deposits	8,572	17	0.83		18,616	79	1.70		(10,044)	(87)	Term deposits	6,071	5	0.43		12,032	38	1.25		(5,961)	(82)
Total interest-bearing deposits	Total interest-bearing deposits	102,835	50	0.20		97,268	227	0.94		5,567	(74)	Total interest-bearing deposits	103,998	35	0.14		100,759	89	0.35		3,239	(21)

Short-term borrowed funds	Short-term borrowed funds	150	—	0.46		644	1	0.76		(494)	(30)	Short-term borrowed funds	23	—	2.06		240	—	0.13		(217)	193
Long-term borrowed funds	Long-term borrowed funds	8,336	49	2.35		14,057	90	2.56		(5,721)	(21)	Long-term borrowed funds	6,956	42	2.38		9,196	54	2.35		(2,240)	3
Total borrowed funds	Total borrowed funds	8,486	49	2.32		14,701	91	2.48		(6,215)	(16)	Total borrowed funds	6,979	42	2.38		9,436	54	2.30		(2,457)	8
Total interest-bearing liabilities	Total interest-bearing liabilities	111,321	99	0.36		111,969	318	1.14		(648)	(78)	Total interest-bearing liabilities	110,977	77	0.28		110,195	143	0.52		782	(24)
Demand deposits	Demand deposits	43,814				29,362				14,452		Demand deposits	47,873				40,608				7,265
Other liabilities	Other liabilities	4,858				4,053				805		Other liabilities	3,904				4,374				(470)
Total liabilities	Total liabilities	159,993				145,384				14,609		Total liabilities	162,754				155,177				7,577
Stockholders’ equity	Stockholders’ equity	22,576				21,793				783		Stockholders’ equity	23,354				22,498				856
Total liabilities and stockholders’ equity	Total liabilities and stockholders’ equity	$182,569				$167,177				$15,392		Total liabilities and stockholders’ equity	$186,108				$177,675				$8,433
Interest rate spread	Interest rate spread			2.62	%			2.77	%		(15)	Interest rate spread			2.61	%			2.63	%		(2)
Net interest income and net interest margin	Net interest income and net interest margin		$1,117	2.75	%		$1,160	3.09	%		(34)	Net interest income and net interest margin		$1,145	2.72	%		$1,137	2.82	%		(10)
Net interest income and net interest margin, FTE(1)	Net interest income and net interest margin, FTE(1)		$1,120	2.76	%		$1,164	3.10	%		(34)	Net interest income and net interest margin, FTE(1)		$1,147	2.72	%		$1,140	2.83	%		(11)
Memo: Total deposits (interest-bearing and demand)	Memo: Total deposits (interest-bearing and demand)	$146,649	$50	0.14	%	$126,630	$227	0.72	%	$20,019	(58) bps	Memo: Total deposits (interest-bearing and demand)	$151,871	$35	0.09	%	$141,367	$89	0.25	%	$10,504	(16) bps

(1) Net interest income and net interest margin is presented on a FTE basis using the federal statutory tax rate of 21%. The FTE impact is predominantly attributable to commercial and industrial loans for the periods presented.

Third quarter 2021 vs third quarter 2020:Net interest income of $1.1 billion increased 1% from the third quarter of 2020 reflecting 4% growth in interest-earning assets, largely offset by lower net interest margin.

Net interest margin on a FTE basis of 2.72% decreased 11 basis points compared to 2.83% in the third quarter of 2020, primarily reflecting the impact of elevated cash balances and the lower rate environment, partially offset by an improved funding mix, deposit pricing, and the benefit of accelerated PPP loan forgiveness. Interest-bearing deposit costs decreased 21 basis points. Average interest-earning asset yields of 2.89% decreased 26 basis points from 3.15% in the third quarter of 2020, while average interest-bearing liability costs of 0.28% decreased 24 basis points from 0.52% in the third quarter of 2020.

Average interest-earning assets of $167.3 billion increased $7.1 billion, or 4%, from the third quarter of 2020, as elevated liquidity drove a $7.5 billion increase in cash held in interest-bearing deposits, and a $2.8 billion increase in investments. Loans and loans held for sale decreased $3.2 billion, or 2%, with a $5.2 billion decrease in average commercial reflecting line of credit repayments and net payoffs and a 1.9 billion decrease in

Citizens Financial Group, Inc. | 16

PPP loans. Retail loans increased $2.9 billion driven by growth in education, residential mortgage, and automobile, partially offset by planned run-off of personal unsecured installment loans and a decrease in home equity. Loans held for sale decreased $945 million, driven by education.

Average deposits of $151.9 billion increased $10.5 billion, or 7%, from the third quarter of 2020, reflecting an increase in demand deposits, money market accounts, savings and checking with interest, partially offset by a decrease in term deposits. Average total borrowed funds of $7.0 billion decreased $2.5 billion from the third quarter of 2020, as strong customer deposit inflows enabled the pay down of senior debt and short-term borrowings. Total borrowed funds costs of $42 million decreased $12 million from the third quarter of 2020. The total borrowed funds cost of 2.38% increased 8 basis points from 2.30% in the third quarter of 2020.


Table 6: Major Components of Net Interest Income, Year-to-Date
	Nine Months Ended September 30,
	2021				2020				Change
(dollars in millions)	Average Balances	Income/ Expense	Yields/ Rates		Average Balances	Income/ Expense	Yields/ Rates		Average Balances	Yields/ Rates (bps)
Assets:
Interest-bearing cash and due from banks and deposits in banks	$11,967	$12	0.13	%	$4,453	$8	0.24	%	$7,514	(11) bps
Taxable investment securities	27,366	368	1.79		25,056	398	2.12		2,310	(33)
Non-taxable investment securities	3	—	2.60		4	—	2.60		(1)	—
Total investment securities	27,369	368	1.79		25,060	398	2.12		2,309	(33)
Commercial and industrial	43,661	1,054	3.19		46,813	1,212	3.40		(3,152)	(21)
Commercial real estate	14,601	285	2.57		14,354	341	3.12		247	(55)
Leases	1,800	37	2.73		2,427	50	2.74		(627)	(1)
Total commercial loans and leases	60,062	1,376	3.02		63,594	1,603	3.31		(3,532)	(29)
Residential mortgages	20,160	459	3.03		19,056	467	3.27		1,104	(24)
Home equity	11,884	279	3.14		12,730	363	3.81		(846)	(67)
Automobile	12,634	376	3.98		12,063	388	4.30		571	(32)
Education	12,593	403	4.28		10,908	424	5.19		1,685	(91)


Other retail	5,659	304	7.18		6,556	369	7.51		(897)	(33)
Total retail loans	62,930	1,821	3.87		61,313	2,011	4.38		1,617	(51)
Total loans and leases	122,992	3,197	3.45		124,907	3,614	3.84		(1,915)	(39)
Loans held for sale, at fair value	3,435	63	2.45		2,635	56	2.85		800	(40)
Other loans held for sale	242	9	4.88		791	32	5.32		(549)	(44)
Interest-earning assets	166,005	3,649	2.92		157,846	4,108	3.45		8,159	(53)



Noninterest-earning assets	18,386				17,046				1,340
Total assets	$184,391				$174,892				$9,499
Liabilities and Stockholders’ Equity:
Checking with interest	$27,126	$18	0.09	%	$25,857	$56	0.29	%	$1,269	(20)
Money market accounts	49,362	61	0.16		43,411	165	0.51		5,951	(35)
Regular savings	19,839	15	0.10		15,667	43	0.37		4,172	(27)
Term deposits	7,195	33	0.64		15,692	176	1.49		(8,497)	(85)
Total interest-bearing deposits	103,522	127	0.16		100,627	440	0.58		2,895	(42)


Short-term borrowed funds	80	—	0.74		368	1	0.53		(288)	21
Long-term borrowed funds	7,570	136	2.38		11,660	210	2.39		(4,090)	(1)
Total borrowed funds	7,650	136	2.36		12,028	211	2.33		(4,378)	3
Total interest-bearing liabilities	111,172	263	0.32		112,655	651	0.77		(1,483)	(45)
Demand deposits	46,120				35,922				10,198
Other liabilities	4,166				4,172				(6)
Total liabilities	161,458				152,749				8,709
Stockholders’ equity	22,933				22,143				790
Total liabilities and stockholders’ equity	$184,391				$174,892				$9,499
Interest rate spread			2.61	%			2.68	%		(7)
Net interest income and net interest margin		$3,386	2.73	%		$3,457	2.93	%		(20)
Net interest income and net interest margin, FTE(1)		$3,393	2.73	%		$3,467	2.93	%		(20)
Memo: Total deposits (interest-bearing and demand)	$149,642	$127	0.11	%	$136,549	$440	0.43	%	$13,093	(32) bps

First ~~quarter~~nine months 2021 versus first ~~quarter~~nine months 2020: Net interest income of ~~$1.1~~$3.4 billion decreased 4%2% from the first ~~quarter~~nine months of 2020, ~~with 9%~~reflecting 5% growth in interest-earning assets, ~~including the addition of PPP loans, which was more than~~largely offset by lower net interest margin.

Citizens Financial Group, Inc. | 17

Net interest margin on a FTE basis of ~~2.76%~~2.73% decreased 3420 basis points compared to ~~3.10%~~2.93% in the first ~~quarter~~nine months of 2020, primarily reflecting the impact of a lower rate environment, ~~lower interest-earning asset yields,~~ and elevated cash balances ~~(16 basis points)~~ given strong deposit flows, partially offset by the benefit of accelerated PPP loan forgiveness, improved funding mix, and deposit pricing. Average interest-earning asset yields of ~~2.97%~~2.92% decreased 9453 basis points from ~~3.91%~~3.45% in the first ~~quarter~~nine months of 2020, while average interest-bearing liability costs of ~~0.36%~~0.32% decreased 7845 basis points from ~~1.14%~~0.77% in the first ~~quarter~~nine months of 2020.

~~Citizens Financial Group, Inc. | 13~~

Average interest-earning assets of ~~$164.4~~$166.0 billion increased ~~$13.4~~$8.2 billion, or 9%5%, from the first ~~quarter~~nine months of 2020, as ~~increased~~elevated liquidity ~~allowed for a $6.2 billion, or 42%, decrease in borrowed funds, and~~ drove a ~~$9.0~~$7.5 billion increase in cash held in interest-bearing deposits and a ~~$1.7~~$2.3 billion, or 7%9%, increase in investments. Results also reflected a ~~$2.7~~$1.7 billion, or 2%1%, ~~increase~~decrease in average loans and leases and LHFS with a ~~$1.4~~$3.5 billion ~~increase~~decrease in average commercial loans and leases ~~driven by $4.8 billion of PPP loans, largely~~reflecting payoffs, partially offset by ~~line of credit repayments and net payoffs.~~a $1.3 billion increase in PPP loans. Furthermore, average retail loans increased ~~$425 million,~~$1.6 billion, driven by growth in education, ~~and~~ residential mortgage, and automobile, partially offset by decreases in home equity and other retail given ~~run off~~run-off of personal unsecured installment loans. Loans held for sale increased $251 million, reflecting mortgage originations.

Average deposits of ~~$146.6~~$149.6 billion increased ~~$20.0~~$13.1 billion, or ~~16%~~10%, from the first ~~quarter~~nine months of 2020, reflecting growth in demand deposits, money market accounts, savings, and checking with interest, partially offset by a decline in term deposits. Average total borrowed funds of ~~$8.5~~$7.7 billion decreased ~~$6.2~~$4.4 billion from the first ~~quarter~~nine months of 2020, ~~as strong customer deposit inflows allowed for significantly lower levels of FHLB advances. Results also reflect~~given the ~~paydown~~pay down of senior debt and short-term borrowings. Total borrowed funds costs of ~~$49~~$136 million decreased ~~$42~~$75 million from the first ~~quarter~~nine months of 2020. The total borrowed funds cost of ~~2.32% decreased 16~~2.36% increased 3 basis points from ~~2.48%~~2.33% in the first ~~quarter~~nine months of 2020.

Citizens Financial Group, Inc. | 18

Noninterest Income

The following table presents a five quarter trend of our noninterest income:

~~First~~Third quarter 2021 versus ~~fourth~~second quarter ~~2020:~~2021: Noninterest income of ~~$542~~$514 million ~~was down~~increased $29 million, or 6%, ~~reflecting lower~~from the second quarter of 2021. Results reflect higher mortgage banking fees, ~~capital markets fees, foreign exchange and interest rate products and~~ service charges and ~~fees. These decreases were~~fees, card fees and other income, partially offset by ~~improved trust and investment services~~lower capital markets fees.

•Mortgage banking fees increased driven by strong origination levels, the benefit of lower agency fees and ~~net securities gains.~~improved MSR hedge results.

Table 5: Noninterest Income
Three Months Ended March 31,
(in millions) 2021 2020 Change Percent
Mortgage banking fees $165 $159 $6 4 %
Service charges and fees 99 118 (19) (16 %)
Capital markets fees 81 43 38 88
Card fees 55 56 (1) (2)
Trust and investment services fees 58 53 5 9
Letter of credit and loan fees 38 34 4 12
Foreign exchange and interest rate products 28 24 4 17
Securities gains, net 3 — 3 100
Other income (1)
15 10 5 50
Noninterest income $542 $497 $45 9 %
•Services charges and fees and card fees increased reflecting seasonality and the benefit of economic recovery.

•Other income increased reflecting the benefit of higher community development-related income and a seasonal improvement in tax-advantaged investments.

•Capital markets fees declined from record levels reflecting seasonally lower activity, primarily in syndication fees, partially offset by higher merger and acquisition advisory fees.


Table 7: Noninterest Income
	Three Months Ended September 30,					Nine Months Ended September 30,
(in millions)	2021	2020	Change	Percent		2021	2020	Change	Percent
Mortgage banking fees	$108	$287	($179)	(62	%)	$358	$722	($364)	(50	%)
Service charges and fees	110	97	13	13		309	299	10	3
Capital markets fees	72	58	14	24		244	162	82	51
Card fees	66	57	9	16		185	161	24	15
Trust and investment services fees	61	53	8	15		179	151	28	19
Letter of credit and loan fees	39	37	2	5		115	102	13	13
Foreign exchange and interest rate products	29	27	2	7		85	85	—	—
Securities gains, net	3	1	2	200		9	4	5	125
Other income(1)	26	37	(11)	(30)		57	55	2	4
Noninterest income	$514	$654	($140)	(21	%)	$1,541	$1,741	($200)	(11	%)

(1) Includes bank-owned life insurance income and other miscellaneous income for all periods presented.

~~First~~Third quarter 2021 versus ~~first~~third quarter 2020: Noninterest income ~~increased $45~~decreased $140 million, or 9%21%, from the ~~first~~third quarter of 2020. Results ~~reflected strong capital markets fees, growth in~~reflect lower mortgage banking fees and other income, partially offset by higher capital markets, service charges, card and trust and investment services fees.

•Mortgage banking fees decreased driven by lower gain-on-sale margins and production volumes.

•Capital markets fees increased driven by loan syndication and merger and acquisition advisory fees.

•Service charges and fees increased reflecting recovery from COVID-19 impacts.

•Card fees increased reflecting higher debit and credit card volumes given economic recovery.

Citizens Financial Group, Inc. | 1419

~~higher trust and investment services fees, offset by lower service charges and fees. Capital markets fees increased from~~•Other income decreased largely tied to a gain on the ~~first~~sale of education loans in the third quarter of ~~2020 driven by higher underwriting revenue and mergers and acquisitions advisory fees, as well as the impact of a mark-to-market loss on loan trading assets in the first quarter of~~ 2020. ~~Mortgage banking fees reflected higher production volumes and favorable MSR hedging results, partially offset by lower servicing income given higher amortization expense.~~

•Trust and investment services fees increased ~~reflecting~~driven by an increase in assets under management from ~~strong net inflows and~~ higher equity market ~~levels. Service~~levels and strong inflows.

First nine months 2021 versus first nine months 2020: Noninterest income decreased $200 million, or 11%, from the first nine months of 2020. Results reflect lower mortgage banking fees partially offset by improved capital markets, trust and investment services, letter of credit and loan, card and service charges and fees.

•Mortgage banking fees decreased reflecting increased industry capacity and heightened competition resulting in lower gain-on-sale margins and production volumes.

•Capital markets fees increased driven by loan syndication, underwriting, and merger and acquisition advisory fees.

•Trust and investment services fees increased driven by an increase in assets under management from higher equity market levels and strong inflows.

•Letter of credit and loan fees increased reflecting higher commitment fees.

•Card fees and service charges and fees ~~decreased from the first quarter of 2020 as a result of COVID-19 impacts on overdraft fees.~~increased largely tied to economic recovery.

Noninterest Expense

The following table presents a five quarter trend of our noninterest expense:

~~First~~Third quarter 2021 versus ~~fourth~~second quarter ~~2020:~~2021: Noninterest expense of $1.0 billion, or $988 million on an Underlying basis, was ~~broadly stable~~up slightly reflecting strong expense discipline and ~~included~~ the ~~impact~~benefit of ~~notable items.~~efficiency initiatives.


Table 8: Noninterest Expense
	Three Months Ended September 30,					Nine Months Ended September 30,
(in millions)	2021	2020	Change	Percent		2021	2020	Change	Percent
Salaries and employee benefits	$509	$524	($15)	(3	%)	$1,581	$1,586	($5)	—	%
Equipment and software	157	149	8	5		464	424	40	9
Outside services	144	139	5	4		420	405	15	4
Occupancy	77	81	(4)	(5)		247	247	—	—
Other operating expense	124	95	29	31		308	317	(9)	(3)
Noninterest expense	$1,011	$988	$23	2	%	$3,020	$2,979	$41	1	%

Third quarter 2021 versus third quarter 2020: Noninterest expense increased$23 million, or 2%, compared to the third quarter of 2020 and remains well-controlled. Salaries and employee benefits were lower as a result of a compensation-related credit associated with the CARES Act. Other operating expenses increased reflecting a pension settlement charge. On an Underlying basis, noninterest expense of ~~$998~~$988 million ~~was up 3%, reflecting seasonally higher salaries and employee benefits. These increases were partially offset by lower other operating expense which reflected lower advertising costs.~~

Table 6: Noninterest Expense
Three Months Ended March 31,
(in millions) 2021 2020 Change Percent
Salaries and employee benefits $548 $549 ($1) 0 %
Equipment and software 152 133 19 14
Outside services 139 135 4 3
Occupancy 88 84 4 5
Other operating expense 91 111 (20) (18)
Noninterest expense $1,018 $1,012 $6 1 %

~~First quarter 2021 versus first quarter 2020:~~ ~~Noninterest expense~~ increased $6$31 million, or 1%3%, ~~from the first quarter of 2020, largely reflecting higher equipment and software driven by increased technology spend as well as higher outside services tied~~compared to ~~growth initiatives. These results were partially offset by a decrease in other operating expense related mainly to lower travel and advertising costs. Underlying noninterest expense of $998~~$957 million ~~increased $19 million, or 2%, as a result of the items stated above as well as~~given higher salaries and employee benefits, ~~tied to higher~~outside services and other operating expense.

•Higher salaries and employee benefits reflect revenue-based ~~compensation.~~compensation and merit increases.

Citizens Financial Group, Inc. | 1520

•Outside services increased largely tied to growth initiatives.

•Other operating expense increased reflecting higher travel and advertising costs.

First nine months 2021 versus first nine months 2020: Noninterest expense increased $41 million, or 1%, and was stable with the first nine months of 2020. On an Underlying basis, noninterest expense of $3.0 billion increased $70 million, or 2%, given higher salaries and employee benefits and outside services due to the reasons stated above and higher equipment and software expense. These increases were partially offset by a decline in other operating expense.

•Equipment and software expense increased reflecting higher technology spend.

•Other operating expense decreased reflecting lower travel and advertising costs.

Provision for Credit Losses

The following table presents a five quarter trend of our provision for credit losses, net charge-offs and net charge-off ratio:

The provision for credit losses is the result of a detailed analysis performed to estimate our ACL. The total provision for credit losses includes the provision for loan and lease losses and the provision for unfunded commitments. Refer to “—Analysis of Financial Condition — Allowance for Credit Losses and ~~Nonaccruing~~Nonaccrual Loans and Leases” for more information.

~~First~~Third quarter 2021 versus ~~fourth~~second quarter ~~2020:~~2021: In the ~~first~~third quarter of 2021, strong credit performance across the retail and commercial loan portfolios and improvement in the macroeconomic outlook resulted in a ~~negative~~credit provision ~~for credit losses~~benefit of ~~$140~~$33 million. This compared to a credit provision benefit of ~~$124~~$213 million in the ~~fourth~~second quarter of 2021.

Third quarter 2021 versus third quarter 2020: The credit provision benefit was $33 million in the third quarter of 2021, compared with a $428 million credit provision expense in the third quarter of 2020. The credit provision expense in 2020 reflects the adverse impacts from the COVID-19 pandemic and associated lockdowns, while the credit provision benefit in 2021 reflects strong credit performance and improving macroeconomic outlook.

First ~~quarter~~nine months 2021 versus first ~~quarter~~nine months 2020: ~~As described above, the negative~~The credit provision ~~for credit losses~~benefit was ~~$140~~$386 million in the first ~~quarter~~nine months of 2021. This compared to a credit provision ~~for credit losses~~expense of ~~$600 million~~$1.5 billion in the first ~~quarter~~nine months of 2020, which reflected the adverse impacts from the COVID-19 pandemic and associated lockdowns.

Citizens Financial Group, Inc. | 1621

Income Tax Expense

The following table presents a five quarter trend of our income tax expense and effective income tax rate:

~~First~~Third quarter 2021 versus ~~first~~third quarter 2020:Income tax expense increased ~~$159~~$90 million from the ~~first~~third quarter of 2020 due to increased taxable income. The effective income tax rate increased to 22.4% from 16.1% in the third quarter of 2020, driven by the decreased benefit of tax advantaged investments on higher pre-tax income.

First nine months 2021 versus first nine months 2020: Income tax expense for the first nine months of 2021 was $504 million compared to ~~21.8% from 24.1%~~$126 million in the first ~~quarter~~nine months of 2020. ~~The~~Income tax expense increased $378 million from the first ~~quarter~~nine months of 2020 ~~rate was elevated~~ due to increased taxable income. The effective income tax rate increased to 22.0% from 17.3% in the ~~negative~~first nine months of 2020 driven by the decreased benefit of tax ~~impact of stock-based compensation~~advantaged investment on ~~lower~~higher pre-tax income.

Business Operating Segments

We have two business operating segments: Consumer Banking and Commercial Banking. Segment results are derived by specifically attributing managed assets, liabilities, capital and related revenues, provision for credit losses, which, at the segment level, is equal to net charge-offs, and other expenses. Non-segment operations are classified as Other, which includes corporate functions, the Treasury function, the securities portfolio, wholesale funding activities, intangible assets not directly allocated to a business operating segment, community development, non-core assets and other unallocated assets, liabilities, capital, revenues, provision for credit losses, expenses and income tax ~~expense.~~expense not attributed to our Consumer or Commercial Banking segments as well as treasury and community development. In addition, Other includes goodwill not directly allocated to a business operating segment and any associated goodwill impairment charges. For impairment testing purposes, we allocate all goodwill to our Consumer Banking and/or Commercial Banking reporting units. There have been no significant changes in our methodologies used to allocate items to our business operating segments as described in “—Results of Operations — Business Operating Segments” in our 2020 Form 10-K.

Citizens Financial Group, Inc. | 22

The following table presents certain financial data of our business operating segments. Total business operating segment financial results differ from total consolidated financial results. These differences are reflected in Other non-segment operations. See Note 16 in Item 1 for further information.


Table 9: Selected Financial Data for Business Operating Segments, Quarter-to-Date
	Consumer Banking		Commercial Banking
	Three Months Ended September 30,		Three Months Ended September 30,
(dollars in millions)	2021	2020	2021	2020
Net interest income	$919	$845	$428	$421
Noninterest income	315	495	168	144
Total revenue	1,234	1,340	596	565
Noninterest expense	749	742	226	210
Profit before credit losses	485	598	370	355
Net charge-offs	35	55	15	161
Income before income tax expense	450	543	355	194
Income tax expense	114	136	81	41
Net income	$336	$407	$274	$153
Average Balances:
Total assets	$75,070	$73,605	$56,702	$60,889
Total loans and leases(1)(2)	70,984	69,719	53,815	57,796
Deposits	100,968	94,212	45,465	41,393
Interest-earning assets	71,879	69,925	54,177	58,177

(1)Includes LHFS.

(2) The majority of PPP loans are reflected in Consumer Banking in accordance with how they are managed.

Consumer Banking

Net interest income increased $74 million, or 9%, from the third quarter of 2020, reflecting the benefit of accelerated PPP loan forgiveness and a $1.3 billion increase in average loans led by education, residential mortgage, and automobile, partially offset by a decline in other retail consistent with planned run-off of personal unsecured installment loans. In addition, higher deposit volumes, reflecting improved funding mix and deposit pricing, contributed to higher net interest income. Noninterest income decreased $180 million, or 36%, from the third quarter of 2020, driven by lower mortgage banking fees resulting from lower gain-on-sale margins and production volumes, and a decline in other income largely tied to a gain on the sale of education loans in the third quarter of 2020. These decreases were partially offset by recovery in service charges and fees from deposit products, card, as well as trust and investment services, reflecting an increase in assets under management. Noninterest expense was stable compared to the third quarter of 2020. Net charge-offs of $35 million decreased $20 million, or 36%, driven by the impact of U.S. Government stimulus programs and strong collateral values in automobile and residential real estate.

Commercial Banking

Net interest income of $428 million was stable compared to the third quarter of 2020. Noninterest income of $168 million increased $24 million, or 17%, from $144 million in the third quarter of 2020, driven by strength in capital markets due to higher loan syndication and merger and acquisition advisory fees, reflecting favorable market conditions and a strong pipeline. Noninterest expense of $226 million increased $16 million, or 8%, from $210 million in the third quarter of 2020, largely tied to increased technology spend as well as higher salaries and employee benefits. Net charge-offs of $15 milliondecreased $146 million from the third quarter of 2020 reflecting the stabilization from effects of the COVID-19 pandemic and associated lockdowns.

Citizens Financial Group, Inc. | 1723


Table 7: Selected Financial Data for Business Operating Segments
Table 10: Selected Financial Data for Business Operating Segments, Year-to-Date						Table 10: Selected Financial Data for Business Operating Segments, Year-to-Date
		Consumer Banking		Commercial Banking			Consumer Banking		Commercial Banking
		Three Months Ended March 31,		Three Months Ended March 31,			Nine Months Ended September 30,		Nine Months Ended September 30,
(dollars in millions)	(dollars in millions)	2021	2020	2021	2020	(dollars in millions)	2021	2020	2021	2020
Net interest income	Net interest income	$863	$793	$421	$365	Net interest income	$2,679	$2,452	$1,268	$1,205
Noninterest income	Noninterest income	351	357	170	125	Noninterest income	949	1,280	516	413
Total revenue	Total revenue	1,214	1,150	591	490	Total revenue	3,628	3,732	1,784	1,618
Noninterest expense	Noninterest expense	750	738	227	221	Noninterest expense	2,250	2,215	679	644
Profit before credit losses	Profit before credit losses	464	412	364	269	Profit before credit losses	1,378	1,517	1,105	974
Net charge-offs	Net charge-offs	59	97	101	43	Net charge-offs	139	232	150	274
Income before income tax expense	Income before income tax expense	405	315	263	226	Income before income tax expense	1,239	1,285	955	700
Income tax expense	Income tax expense	103	79	52	47	Income tax expense	315	322	205	147
Net income	Net income	$302	$236	$211	$179	Net income	$924	$963	$750	$553
Average Balances:	Average Balances:					Average Balances:
Total assets	Total assets	$75,283	$68,415	$57,738	$59,005	Total assets	$75,317	$71,227	$57,318	$61,722
Total loans and leases(1)(2)	Total loans and leases(1)(2)	70,188	65,343	54,813	56,555	Total loans and leases(1)(2)	70,857	67,763	54,459	58,784
Deposits	Deposits	97,180	85,228	43,974	33,545	Deposits	99,708	90,377	44,501	38,905
Interest-earning assets	Interest-earning assets	71,135	65,393	55,175	57,016	Interest-earning assets	71,777	67,866	54,828	59,201

(1) Includes LHFS.

(2) The majority of PPP loans are reflected in Consumer Banking in accordance with how they are managed.

Consumer Banking

Net interest income of ~~$863 million~~$2.7 billion increased ~~$70~~$227 million, or 9%, from the first ~~quarter~~nine months of 2020, driven by the benefit of accelerated PPP loan forgiveness, loan and deposit growth, ~~partially offset by lower~~as well as improved funding mix, and deposit ~~margins given lower rates.~~pricing. Average loans ~~grew $4.8~~increased $3.1 billion led by education, ~~and~~ residential mortgage, ~~as well as the impact~~and automobile, partially offset by a decline in other retail given planned run-off of ~~the PPP loan program.~~personal unsecured installment loans. Deposits ~~grew $12~~increased $9.3 billion, or ~~14%~~10%, ~~driven by~~as a result of elevated liquidity tied to government ~~stimulus.~~stimulus associated with the COVID-19 disruption. Noninterest income decreased $6$331 million, or 26%, from the first nine months of 2020, driven by lower mortgage banking fees as increased industry capacity and heightened competition resulted in lower gain-on-sale margins and production volumes. This decrease was partially offset by higher trust and investment services fees driven by an increase in assets under management, and higher card fees and service charges and fees, reflecting continued volume recovery from COVID-19 impacts. Noninterest expense increased $35 million, or 2%, from the first quarter of 2020, driven by lower service charges and fees reflecting COVID-19 impacts on overdraft fees, partially offset by higher mortgage banking and trust and investment services fees which reflected an increase in assets under management from strong equity market levels and net inflows. Noninterest expense increased $12 million, or 2%, from the first quarternine months of 2020, reflecting higher salaries and employee benefits tied to higher revenue-based compensation, combined with higher equipment and software ~~as a result of~~expense and outside services resulting from increased technology spend and ~~outside services, largely tied to~~ growth ~~initiatives, partially offset by lower other operating expense related to lower travel and advertising costs.~~initiatives. Net charge-offs of ~~$59~~$139 million decreased ~~$38~~$93 million, or ~~39%~~40%, ~~reflecting~~driven by the impact of U.S. Government stimulus ~~programs~~ and ~~forbearance.~~forbearance, as well as strong collateral values in automobile and residential real estate.

Commercial Banking

Net interest income of ~~$421 million~~$1.3 billion increased ~~$56~~$63 million, or ~~15%~~5%, from ~~$365 million~~$1.2 billion in the first ~~quarter~~nine months of 2020, ~~primarily~~ driven by higher ~~loan and~~ deposit volumes ~~that were partially offset by~~reflecting improved funding mix and deposit pricing. Noninterest income of ~~$170~~$516 million increased ~~$45~~$103 million, or ~~36%~~25%, from ~~$125~~$413 million in the first ~~quarter~~nine months of 2020, driven by strength in capital markets ~~fees due to~~from higher ~~underwriting revenue~~loan syndication and ~~mergers~~merger and acquisition advisory fees, ~~as well as the impact~~in addition to higher letter of ~~a mark-to-market loss on~~credit and loan ~~trading assets~~fees. Noninterest expense of $679 million increased $35 million, or 5%, from $644 million in the first ~~quarter~~nine months of ~~2020.~~ ~~Noninterest expense of~~ ~~$227 million~~2020, largely tied to growth initiatives, increased~~$6 million, or 3%, from~~ ~~$221 million~~ ~~in the~~ ~~first quarter of~~ ~~2020, driven by~~ technology spends, and higher salaries and employee ~~benefits, and higher equipment and software due to increased technology spend.~~benefits. Net charge-offs of ~~$101~~$150 million ~~increased $58~~decreased $124 million, or 45%, from the first ~~quarter~~nine months of 2020, ~~driven by finance~~reflecting the stabilization from effects of the COVID-19 pandemic and ~~insurance, including one large charge-off related to a financial sponsor, and commercial real estate as a result of COVID-19 impacts.~~

associated lockdowns.

Citizens Financial Group, Inc. | 1824

ANALYSIS OF FINANCIAL CONDITION

Securities


Table 8: Amortized Cost and Fair Value of AFS and HTM Securities
Table 11: Amortized Cost and Fair Value of AFS and HTM Securities								Table 11: Amortized Cost and Fair Value of AFS and HTM Securities
		March 31, 2021		December 31, 2020			September 30, 2021			December 31, 2020
(in millions)	(in millions)	Amortized Cost	Fair Value	Amortized Cost	Fair Value	(in millions)	Amortized Cost		Fair Value	Amortized Cost	Fair Value
U.S. Treasury and other	U.S. Treasury and other	$11	$11	$11	$11			U.S. Treasury and other	$11	$11	$11	$11
State and political subdivisions	State and political subdivisions	3	3	3	3			State and political subdivisions	2	2	3	3
Mortgage-backed securities, at fair value:
Mortgage-backed securities:								Mortgage-backed securities:
Federal agencies and U.S. government sponsored entities	Federal agencies and U.S. government sponsored entities	23,966	24,113	21,954	22,506			Federal agencies and U.S. government sponsored entities	23,838	23,840	21,954	22,506
Other/non-agency	Other/non-agency	324	340	396	422			Other/non-agency	280	291	396	422
Total mortgage-backed securities, at fair value		24,290	24,453	22,350	22,928
Total mortgage-backed securities								Total mortgage-backed securities	24,118	24,131	22,350	22,928

Collateralized loan obligations								Collateralized loan obligations	767	767	—	—
Total debt securities available for sale, at fair value	Total debt securities available for sale, at fair value	$24,304	$24,467	$22,364	$22,942			Total debt securities available for sale, at fair value	$24,898	$24,911	$22,364	$22,942
Mortgage-backed securities, at cost:
Mortgage-backed securities:								Mortgage-backed securities:
Federal agencies and U.S. government sponsored entities	Federal agencies and U.S. government sponsored entities	$2,139	$2,223	$2,342	$2,464			Federal agencies and U.S. government sponsored entities	$1,705	$1,778	$2,342	$2,464

Total mortgage-backed securities, at cost		2,139	2,223	2,342	2,464
Asset-backed securities, at cost		856	854	893	893
Total mortgage-backed securities								Total mortgage-backed securities	1,705	1,778	2,342	2,464
Asset-backed securities								Asset-backed securities	787	789	893	893
Total debt securities held to maturity	Total debt securities held to maturity	$2,995	$3,077	$3,235	$3,357			Total debt securities held to maturity	$2,492	$2,567	$3,235	$3,357
Total debt securities available for sale and held to maturity	Total debt securities available for sale and held to maturity	$27,299	$27,544	$25,599	$26,299			Total debt securities available for sale and held to maturity	$27,390	$27,478	$25,599	$26,299
Equity securities, at cost								Equity securities, at cost	$616	$616	$604	$604
Equity securities, at fair value	Equity securities, at fair value	$73	$73	$66	$66			Equity securities, at fair value	88	88	66	66
Equity securities, at cost		603	603	604	604

Our securities portfolio is managed to maintain prudent levels of liquidity, credit quality, and market risk while achieving ~~appropriate~~ returns that align with our overall portfolio management strategy. The portfolio primarily includes high quality, highly liquid investments reflecting our ongoing commitment to maintain ~~appropriate~~strong contingent liquidity levels and pledging capacity. U.S. government-guaranteed notes and GSE-issued mortgage-backed securities represent ~~96%~~93% of the fair value of our debt securities portfolio holdings. Holdings backed by mortgages dominate our portfolio and facilitate our ability to pledge those securities to the FHLB for collateral purposes. For further discussion of the liquidity coverage ratios, see “Regulation and Supervision — Liquidity Requirements” in our 2020 Form 10-K.

The fair value of the AFS debt securities portfolio of ~~$24.5~~$24.9 billion at ~~March 31,~~September 30, 2021 increased ~~$1.5~~$2.0 billion from $22.9 billion at December 31, 2020, including ~~$1.9~~$2.5 billion in ~~new investments,~~portfolio growth, offset by a ~~$414~~$566 million reduction in unrealized gains driven by ~~the~~a steepening yield curve. The decline in the fair value of the HTM debt securities portfolio of ~~$280~~$790 million was primarily attributable to portfolio ~~run off.~~run-off. For further information, see Note 2.

As of ~~March 31,~~September 30, 2021, the portfolio’s average effective duration was ~~4.1~~3.9 years compared with 2.7 years as of December 31, 2020, as higher long-term rates drove a decrease in both actual and projected securities prepayment speeds. We manage our securities portfolio duration and convexity risk through asset selection and securities structure, and maintain duration levels within our risk appetite in the context of the broader interest rate risk framework and limits.

Citizens Financial Group, Inc. | 1925

Loans and Leases


Table 9: Composition of Loans and Leases, Excluding LHFS
Table 12: Composition of Loans and Leases, Excluding LHFS							Table 12: Composition of Loans and Leases, Excluding LHFS
(in millions)	(in millions)	March 31, 2021	December 31, 2020	Change	Percent		(in millions)	September 30, 2021	December 31, 2020	Change	Percent
Commercial and industrial (1)	Commercial and industrial (1)	$44,058	$44,173	($115)	—	%	Commercial and industrial(1)	$41,854	$44,173	($2,319)	(5)	%
Commercial real estate	Commercial real estate	14,553	14,652	(99)	(1)		Commercial real estate	14,508	14,652	(144)	(1)
Leases	Leases	1,802	1,968	(166)	(8)		Leases	1,593	1,968	(375)	(19)
Total commercial	Total commercial	60,413	60,793	(380)	(1)		Total commercial	57,955	60,793	(2,838)	(5)
Residential mortgages(2)	Residential mortgages(2)	19,202	19,539	(337)	(2)		Residential mortgages(2)	21,513	19,539	1,974	10
Home equity	Home equity	11,854	12,149	(295)	(2)		Home equity	11,889	12,149	(260)	(2)
Automobile	Automobile	12,344	12,153	191	2		Automobile	13,492	12,153	1,339	11
Education	Education	12,691	12,308	383	3		Education	13,000	12,308	692	6
Other retail	Other retail	5,691	6,148	(457)	(7)		Other retail	5,469	6,148	(679)	(11)
Total retail	Total retail	61,782	62,297	(515)	(1)		Total retail	65,363	62,297	3,066	5
Total loans and leases	Total loans and leases	$122,195	$123,090	($895)	(1	%)	Total loans and leases	$123,318	$123,090	$228	—	%

(1) Includes PPP loans fully guaranteed by the SBA of ~~$5.1~~$1.9 billion at ~~March 31,~~September 30, 2021 and $4.2 billion at December 31, 2020.

(2) Includes fully or partially guaranteed FHA, VA and USDA loans of $1.4 billion at September 30, 2021 and $249 million at December 31, 2020, including loans acquired through the exercise of the GNMA early buyout option.

Total loans and leases ~~decreased $895~~increased $228 million ~~or 1%,~~ from $123.1 billion as of December 31, 2020, reflecting a ~~$380 million~~$3.1 billion increase in retail driven by mortgage, automobile, and education, and a $2.8 billion decrease in commercial driven by payoffs and a ~~$515 million~~ decrease in ~~retail.~~PPP loans.

Allowance for Credit Losses and ~~Nonaccruing~~Nonaccrual Loans and Leases

The ACL is created through charges to the provision for credit losses in order to provide appropriate reserves to absorb estimated future ~~estimated~~ credit losses in accordance with GAAP. For ~~further~~additional information ~~on our processes to determine our~~regarding the ACL, see ~~“—Critical~~Note 4 of this report, and “Critical Accounting ~~Estimates — Allowance for Credit Losses.”~~Estimates” and Note 5 in the Company’s 2020 Form 10-K.

The ACL of ~~$2.4~~$2.0 billion as of ~~March 31,~~September 30, 2021 compared with the ACL of $2.7 billion as of December 31, 2020, reflecting a reserve release of ~~$298~~$666 million. For further information, see Note 4.

Table 10: ACL and Related Coverage Ratios by Portfolio
March 31, 2021 December 31, 2020
(in millions) Loans and Leases Allowance Coverage Loans and Leases Allowance Coverage
Allowance for Loan and Lease Losses
Commercial and industrial $44,058 $742 1.68 % $44,173 $821 1.86 %
Commercial real estate 14,553 353 2.43 14,652 360 2.46
Leases 1,802 51 2.82 1,968 52 2.67
Total commercial 60,413 1,146 1.90 60,793 1,233 2.03
Residential mortgages 19,202 125 0.65 19,539 141 0.72
Home equity 11,854 102 0.86 12,149 134 1.10
Automobile 12,344 175 1.41 12,153 200 1.65
Education 12,691 342 2.70 12,308 361 2.93
Other retail 5,691 304 5.34 6,148 374 6.07
Total retail loans 61,782 1,048 1.70 62,297 1,210 1.94
Total loans and leases $122,195 $2,194 1.80 % $123,090 $2,443 1.98 %
Allowance for Unfunded Lending Commitments(1)
Commercial $165 2.17 % $186 2.33 %
Retail 13 1.72 41 2.01
Total allowance for unfunded lending commitments 178 227
Allowance for credit losses(2)
$122,195 $2,372 1.94 % $123,090 $2,670 2.17 %

Citizens Financial Group, Inc. | 26


Table 13: ACL and Related Coverage Ratios by Portfolio
	September 30, 2021				December 31, 2020
(in millions)	Loans and Leases	Allowance	Coverage		Loans and Leases	Allowance	Coverage
Allowance for Loan and Lease Losses
Commercial and industrial	$41,854	$592	1.41	%	$44,173	$821	1.86	%
Commercial real estate	14,508	212	1.46		14,652	360	2.46
Leases	1,593	63	3.92		1,968	52	2.67
Total commercial	57,955	867	1.50		60,793	1,233	2.03
Residential mortgages	21,513	141	0.65		19,539	141	0.72
Home equity	11,889	92	0.78		12,149	134	1.10
Automobile	13,492	165	1.22		12,153	200	1.65
Education	13,000	332	2.56		12,308	361	2.93
Other retail	5,469	258	4.72		6,148	374	6.07
Total retail	65,363	988	1.51		62,297	1,210	1.94
Total loans and leases	$123,318	$1,855	1.50	%	$123,090	$2,443	1.98	%
Allowance for Unfunded Lending Commitments
Commercial(1)		$130	1.72	%		$186	2.33	%
Retail(2)		19	1.54			41	2.01
Total allowance for unfunded lending commitments		149				227
Allowance for credit losses(3)	$123,318	$2,004	1.63	%	$123,090	$2,670	2.17	%

(1) ~~Commercial and Retail coverages ratios calculated for~~Coverage ratio includes total commercial allowance for unfunded lending commitments ~~include the~~and total commercial allowance for loan and lease losses ~~and allowance for unfunded lending commitments~~ in the numerator and total commercial loans and leases in the denominator.

(2) Coverage ratio includes total retail allowance for unfunded lending commitments and total retail allowance for loan losses in the numerator and total retail loans in the denominator.

(3) Excluding the impact of PPP loans, the ACL Coverage Ratio would have been ~~2.03%~~1.65% and 2.24% for ~~March 31,~~September 30, 2021 and December 31, 2020, respectively. For more information on the computation of non-GAAP financial measures, see “—Introduction — Non-GAAP Financial Measures” and “—Non-GAAP Financial Measures and Reconciliations.”

~~Citizens Financial Group, Inc. | 20~~


Table 14: Nonaccrual Loans and Leases
(dollars in millions)	September 30, 2021		December 31, 2020		Change		Percent
Commercial and industrial	$170		$280		($110)		(39	%)
Commercial real estate	98		176		(78)		(44)
Leases	1		2		(1)		(50)
Total commercial	269		458		(189)		(41)
Residential mortgages(1)	164		167		(3)		(2)
Home equity	216		276		(60)		(22)
Automobile	55		72		(17)		(24)
Education	23		18		5		28
Other retail	20		28		(8)		(29)
Total retail	478		561		(83)		(15)
Nonaccrual loans and leases	$747		$1,019		($272)		(27	%)
Nonaccrual loans and leases to total loans and leases	0.61	%	0.83	%	(22	bps)
Allowance for loan and lease losses to nonaccrual loans and leases	248		240		8	%
Allowance for credit losses to nonaccrual loans and leases	268		262		6	%

(1)

Table 11: Nonaccrual Loans and Leases
(dollars in millions) March 31, 2021 December 31, 2020 Change Percent
Commercial and industrial $281 $280 $1 — %
Commercial real estate 100 176 (76) (43 %)
Leases 1 2 (1) (50)
Total commercial loans and leases 382 458 (76) (17)
Residential mortgages 237 167 70 42
Home equity 269 276 (7) (3)
Automobile 70 72 (2) (3)
Education 22 18 4 22
Other retail 28 28 — —
Total retail loans 626 561 65 12
Nonaccrual loans and leases $1,008 $1,019 ($11) (1 %)
Nonaccrual loans and leases to total loans and leases 0.82 % 0.83 % (1 bp)
Allowance for loan and lease losses to nonaccruing loans and leases 218 240 (22 %)
Allowance for credit losses to nonaccruing loans and leases 235 262 (27 %)
Loans fully or partially guaranteed by the FHA, VA and USDA are classified as accruing.

NPLs of ~~$1.0 billion~~$747 million as of ~~March 31,~~September 30, 2021 decreased ~~$11~~$272 million, or 1%27%, from December 31, 2020, reflecting a ~~$76~~$189 million decrease in commercial and a ~~$65~~$83 million ~~increase~~decrease in retail. ~~The decrease in commercial~~Commercial NPLs ~~was primarily driven by the resolution of one large CRE~~decreased through loan ~~partially offset by higher nonaccrual designation for mortgage loans after exiting forbearance.~~sale activity, repayments, and charge-offs.

Table 12: Net Charge-offs and Charge-Off Ratios
Three Months Ended March 31, Three Months Ended March 31,
(dollars in millions) 2021 2020 Change 2021 2020 Change
Commercial and industrial $77 $44 $33 0.70 % 0.41 % 29 bps
Commercial real estate 26 — 26 0.73 — 73
Leases 1 — 1 0.26 0.07 19
Total commercial 104 44 60 0.69 0.30 39
Residential mortgages (1) — (1) (0.01) 0.01 (2)
Home equity (7) (3) (4) (0.25) (0.10) (15)
Automobile 11 27 (16) 0.35 0.88 (53)
Education 7 14 (7) 0.24 0.55 (31)
Other retail 44 55 (11) 3.00 3.21 (21)
Total retail loans 54 93 (39) 0.35 0.61 (26)
Total net charge-offs $158 $137 $21 0.52 % 0.46 % 6 bps

Citizens Financial Group, Inc. | 27

~~First~~


Table 15: Net Charge-offs and Charge-Off Ratios, Quarter-to-Date
	Three Months Ended September 30,				Three Months Ended September 30,
(dollars in millions)		2021	2020	Change		2021		2020		Change
Commercial and industrial		$10	$80	($70)		0.09	%	0.68	%	(59	bps)
Commercial real estate		5	42	(37)		0.12		1.13		(101)
Leases		(1)	48	(49)		(0.22)		7.99		(821)
Total commercial		14	170	(156)		0.09		1.06		(97)
Residential mortgages		—	—	—		—		—		—
Home equity		(12)	(2)	(10)		(0.42)		(0.10)		(32)
Automobile		2	7	(5)		0.06		0.24		(18)
Education		13	5	8		0.41		0.21		20
Other retail		27	39	(12)		1.99		2.46		(47)
Total retail		30	49	(19)		0.19		0.32		(13)
Total net charge-offs		$44	$219	($175)		0.14	%	0.70	%	(56	bps)

Third quarter of 2021 NCOs of ~~$158~~$44 million ~~increased $21~~decreased $175 million, or ~~15%~~80%, from ~~$137~~$219 million in the ~~first~~third quarter of 2020, driven by ~~an increase~~decreases in commercial ~~of $60 million partially offset by a decrease in~~and retail of ~~$39 million. First~~$156 million and $19 million, respectively. Third quarter of 2021 annualized net charge-offs of ~~0.52%~~0.14% of average loans and leases were ~~up 6~~down 56 basis points from the third quarter of 2020. The overall improvement in the macroeconomic environment and post-pandemic reopening drove the significant decline in commercial NCOs. Retail NCOs remained low driven by continued benefit to consumers from government stimulus and strong collateral values in residential real estate and automobile.


Table 16: Net Charge-offs and Charge-Off Ratios, Year-to-Date
	Nine Months Ended September 30,				Nine Months Ended September 30,
(dollars in millions)		2021	2020	Change		2021		2020		Change
Commercial and industrial		$115	$189	($74)		0.35	%	0.54	%	(19	bps)
Commercial real estate		31	42	(11)		0.28		0.39		(11)
Leases		13	54	(41)		1.01		2.99		(198)
Total commercial		159	285	(126)		0.35		0.60		(25)
Residential mortgages		(2)	1	(3)		(0.01)		0.01		(2)
Home equity		(29)	(7)	(22)		(0.33)		(0.08)		(25)
Automobile		11	54	(43)		0.12		0.60		(48)
Education		33	29	4		0.35		0.36		(1)
Other retail		108	141	(33)		2.55		2.88		(33)
Total retail		121	218	(97)		0.26		0.48		(22)
Total net charge-offs		$280	$503	($223)		0.30	%	0.54	%	(24	bps)

First nine months 2021 NCOs of $280 million decreased $223 million, or 44%, from $503 million in the first nine months of 2020, driven by decreases in commercial and retail of $126 million and $97 million, respectively. First nine months 2021 annualized net charge-offs of 0.30% of average loans and leases were down 24 basis points from first ~~quarter~~nine months of 2020.

~~The increase in~~Retail and commercial NCOs were down in the first ~~quarter~~nine months of 2021 as compared to the first ~~quarter~~nine months of ~~2020 were primarily driven by a charge-off related to a financial sponsor, described below, as well as COVID-related charge-offs~~2020. The decline in ~~CRE. Retail~~retail NCOs ~~were down in the first quarter of 2021 as compared to the first quarter of 2020~~is primarily due to U.S. Government stimulus programs and forbearance, as well as ~~forbearance.~~

Instrong collateral values in residential real estate and automobile. The decrease in commercial NCOs reflects the first quarter of 2021, we charged-off our full exposure of approximately $54 million associated with a private equity sponsor client. This impact has been incorporated into our most recent full-year 2021 net charge-off guidance of 35-45 basis points of average loans. We recently filed a lawsuit in Federal court against this sponsor client alleging breach of contract and fraud. The Company has completed a full portfolio review and believes this incident is an isolated matter.

~~We continue to assess the impact of~~economic recovery following the COVID-19 pandemic and associated ~~lockdowns~~lockdowns. We continue to assess risks to the recovery, including potential for continuing impacts from COVID-19 variants, challenges in the global supply chain and recent inflationary trends, as well as potential impacts from ending monetary and fiscal stimulus programs. We have ~~instituted~~maintained a variety of measures to identify and monitor areas of potential risk, including direct outreach to commercial clients and close monitoring of retail credit metrics.

~~Citizens Financial Group, Inc. | 21~~

Commercial Loan Asset Quality

Our commercial loan and lease portfolio consists of traditional commercial and industrial loans, commercial leases and commercial real estate loans. The portfolio is predominantly focused on customers in our footprint and adjacent states in which we have a physical presence where our local delivery model provides for

Citizens Financial Group, Inc. | 28

strong client connectivity. Additionally, we also do business in certain specialized industry sectors on a national basis.

As ~~of March 31, 2021, commercial NPLs of $382 million decreased $76 million from $458 million as of December 31,~~discussed in our 2020 ~~representing 0.6% and 0.8% of the commercial loan and lease portfolio as of March 31, 2021 and December 31, 2020, respectively.~~

~~For~~Form 10-K, for commercial loans and leases, we utilize regulatory classification ratings to monitor credit quality. ~~Loans with a “pass” rating are those that we believe will be fully repaid in accordance with the contractual loan terms. Commercial loans~~

As of September 30, 2021, commercial NPLs of $269 million decreased $189 million from $458 million as of December 31, 2020, representing 0.5% and leases that are “criticized” are those that have some weakness, or potential weakness, that indicate an increased probability of future loss. “Criticized” loans are grouped into three categories, “special mention,” “substandard” and “doubtful.” Special mention loans have potential weaknesses that, if left uncorrected, may result in deterioration of our credit position at some future date. Substandard loans are inadequately protected loans which have well-defined weaknesses that could hinder normal repayment or collection0.8% of the ~~debt. Doubtful loans have the same weaknesses~~commercial loan and lease portfolio as ~~substandard, with the added characteristics that the possibility~~ of ~~loss is high~~September 30, 2021 and ~~collection of the full amount of the loan is improbable.~~December 31, 2020, respectively.


Table 13: Commercial Loans and Leases by Regulatory Classification
Table 17: Commercial Loans and Leases by Regulatory Classification							Table 17: Commercial Loans and Leases by Regulatory Classification
		March 31, 2021						September 30, 2021
			Criticized						Criticized
(in millions)	(in millions)	Pass	Special Mention	Substandard	Doubtful	Total	(in millions)	Pass	Special Mention	Substandard	Doubtful	Total
Commercial and industrial(1)	Commercial and industrial(1)	$40,922	$1,282	$1,609	$245	$44,058	Commercial and industrial(1)	$39,218	$1,115	$1,386	$135	$41,854
Commercial real estate	Commercial real estate	13,631	489	408	25	14,553	Commercial real estate	13,146	616	735	11	14,508
Leases	Leases	1,751	34	16	1	1,802	Leases	1,519	49	24	1	1,593
Total commercial	Total commercial	$56,304	$1,805	$2,033	$271	$60,413	Total commercial	$53,883	$1,780	$2,145	$147	$57,955


	December 31, 2020
		Criticized
(in millions)	Pass	Special Mention	Substandard	Doubtful	Total
Commercial and industrial(1)	$40,878	$1,583	$1,464	$248	$44,173
Commercial real estate	13,356	804	416	76	14,652
Leases	1,922	33	12	1	1,968
Total commercial	$56,156	$2,420	$1,892	$325	$60,793

(1) Includes ~~$5.1~~$1.9 billion and $4.2 billion of PPP loans designated as pass that are fully guaranteed by the SBA as of ~~March 31,~~September 30, 2021 and December 31, 2020, respectively.

Total commercial criticized balances of $4.1 billion as of ~~March 31,~~September 30, 2021 decreased ~~$528~~$565 million compared with December 31, 2020. Commercial criticized as a percent of total commercial of ~~6.8%~~7.0% at ~~March 31,~~September 30, 2021 decreased from 7.6% at December 31, 2020.

Commercial and industrial criticized balances of ~~$3.1~~$2.6 billion, or ~~7.1%~~6.3% of the total commercial and industrial loan portfolio as of ~~March 31,~~September 30, 2021, decreased from $3.3 billion, or 7.5%, as of December 31, 2020. The decrease was primarily driven by net repayments and charge-offs. Commercial and industrial criticized loans represented ~~76%~~65% of total criticized loans as of ~~March 31,~~September 30, 2021 compared to 71% as of December 31, 2020.

Commercial real estate criticized balances of ~~$922 million,~~$1.4 billion, or ~~6.3%~~9.4% of the commercial real estate portfolio, ~~decreased from~~was stable compared to December 31, 2020 at $1.3 billion, or 8.8%~~, as of December 31, 2020. The decrease was primarily driven by credit upgrades and net charge-offs.~~. Commercial real estate accounted for ~~22%~~33% of total criticized loans as of ~~March 31,~~September 30, 2021 compared to 28% as of December 31, 2020.

Citizens Financial Group, Inc. | 2229


Table 14: Commercial Loans and Leases by Industry Sector
Table 18: Commercial Loans and Leases by Industry Sector								Table 18: Commercial Loans and Leases by Industry Sector
		March 31, 2021			December 31, 2020				September 30, 2021			December 31, 2020
(dollars in millions)	(dollars in millions)	Balance	% of Total Loans		Balance	% of Total Loans		(dollars in millions)	Balance	% of Total Loans and Leases		Balance	% of Total Loans and Leases
Finance and insurance	Finance and insurance	$6,297	5	%	$6,481	5	%	Finance and insurance	$7,939	6	%	$6,473	5	%
Health, pharma, and social assistance	Health, pharma, and social assistance	3,147	3		3,243	3		Health, pharma, and social assistance	2,914	2		3,253	3
Accommodation and food services	Accommodation and food services	3,251	3		3,206	3		Accommodation and food services	3,083	3		3,159	3
Professional, scientific, and technical services	Professional, scientific, and technical services	2,753	2		2,804	2		Professional, scientific, and technical services	2,542	2		2,804	2
Other manufacturing	Other manufacturing	2,366	2		2,403	2		Other manufacturing	3,708	3		3,686	3
Information		2,223	2		2,378	2
Technology								Technology	3,822	3		3,546	3
Retail trade	Retail trade	2,381	2		2,336	2		Retail trade	2,258	2		2,312	2
Energy and related	Energy and related	2,044	2		2,237	2		Energy and related	1,971	2		2,237	2
Wholesale trade	Wholesale trade	2,006	2		1,904	2		Wholesale trade	2,261	2		1,976	2
Metals and mining		1,533	1		1,646	1
Arts, entertainment, and recreation	Arts, entertainment, and recreation	1,250	1		1,382	1		Arts, entertainment, and recreation	902	1		1,383	1
Other services	Other services	1,368	1		1,370	1		Other services	1,845	1		1,360	1
Administrative and waste management services	Administrative and waste management services	1,241	1		1,320	1		Administrative and waste management services	1,226	1		1,327	1
Computer, electrical equipment, appliance, and component manufacturing		1,213	1		1,174	1
Transportation and warehousing	Transportation and warehousing	1,216	1		1,169	1		Transportation and warehousing	1,092	1		1,169	1
Consumer products manufacturing	Consumer products manufacturing	1,131	1		1,112	1		Consumer products manufacturing	1,160	1		1,078	1
Automotive	Automotive	990	1		1,051	1		Automotive	1,000	1		1,057	1
Educational services	Educational services	803	1		844	1		Educational services	597	—		844	—
Chemicals	Chemicals	771	—		736	—		Chemicals	717	—		736	—
Real estate and rental and leasing	Real estate and rental and leasing	744	—		732	—		Real estate and rental and leasing	886	1		734	—
All other (1)	All other (1)	182	—		490	—		All other(1)	28	—		884	1
Total commercial and industrial	Total commercial and industrial	38,910	32		40,018	32		Total commercial and industrial	39,951	32		40,018	32
Real estate and rental and leasing	Real estate and rental and leasing	13,116	11		13,169	11		Real estate and rental and leasing	12,984	11		13,167	11
Accommodation and food services	Accommodation and food services	789	1		749	1		Accommodation and food services	819	1		749	1
Finance and insurance	Finance and insurance	469	—		498	—		Finance and insurance	560	—		498	—
All other (1)	All other (1)	179	—		236	—		All other(1)	145	—		238	—
Total commercial real estate	Total commercial real estate	14,553	12		14,652	12		Total commercial real estate	14,508	12		14,652	12
Total leases	Total leases	1,802	1		1,968	2		Total leases	1,593	1		1,968	2
Total commercial (2)	Total commercial (2)	$55,265	45	%	$56,638	46	%	Total commercial(2)	$56,052	45	%	$56,638	46	%

(1) Deferred fees and costs are reported in All other.

(2) Excludes PPP loans of ~~$5.1~~$1.9 billion and $4.2 billion as of ~~March 31,~~September 30, 2021 and December 31, 2020, respectively.

Retail Loan Asset Quality

For retail loans, we utilize credit scores provided by FICO, which ~~are~~ generally ~~refreshed~~refresh on a quarterly basis, and ~~the~~a loan’s payment and delinquency status to monitor credit quality. Management believes FICO credit scores are ~~considered~~ the strongest indicator of credit losses over the contractual life of ~~the~~a loan as the scores are based on current and historical national industry-wide consumer level credit performance ~~data, and~~data. These scores assist management in predicting the borrower’s future payment performance. The largest portion of the retail portfolio is represented by borrowers located in the New England, Mid-Atlantic, and Midwest regions, although we have continued to lend selectively in areas outside the footprint primarily in ~~the auto,~~automobile, education and point-of-sale financing.

Citizens Financial Group, Inc. | 2330


Table 15: Aging of Retail Loans as a Percentage of Loan Class
Table 19: Aging of Retail Loans as a Percentage of Loan Class																				Table 19: Aging of Retail Loans as a Percentage of Loan Class
		March 31, 2021								December 31, 2020	September 30, 2021												December 31, 2020
		Days Past Due								Days Past Due	Days Past Due												Days Past Due
		Current-29		30-59		60-89		90 or More				Current-29		30-59		60-89		90 or More			Current-29		30-59		60-89		90+		Current-29		30-59		60-89		90+

Residential mortgages(1)	Residential mortgages(1)	98.69	%	0.29	%	0.06	%	0.96	%			98.73	%	0.30	%	0.11	%	0.86	%	Residential mortgages(1)	96.97	%	0.72	%	0.26	%	2.05	%	98.73	%	0.30	%	0.11	%	0.86	%
Home equity	Home equity	97.85		0.39		0.16		1.60				97.53		0.50		0.23		1.74		Home equity	98.03		0.29		0.13		1.55		97.53		0.50		0.23		1.74
Automobile	Automobile	98.64		0.95		0.33		0.08				97.93		1.40		0.53		0.14		Automobile	98.71		0.87		0.31		0.11		97.93		1.40		0.53		0.14
Education	Education	99.58		0.23		0.10		0.09				99.56		0.27		0.11		0.06		Education	99.55		0.25		0.11		0.09		99.56		0.27		0.11		0.06
Other retail	Other retail	98.44		0.54		0.42		0.60				98.36		0.62		0.47		0.55		Other retail	98.21		0.71		0.51		0.57		98.36		0.62		0.47		0.55
Total retail	Total retail	98.68	%	0.45	%	0.17	%	0.70	%			98.47	%	0.58	%	0.25	%	0.70	%	Total retail	98.14	%	0.58	%	0.24	%	1.04	%	98.47	%	0.58	%	0.25	%	0.70	%

(1) 90+ day past due includes $289 million and $44 million of loans fully or partially guaranteed by the FHA, VA, and USDA at September 30, 2021 and December 31, 2020, respectively.

For more information on the aging of accruing and ~~nonaccruing~~nonaccrual retail loans, see Note 4.


Table 16: Retail Asset Quality Metrics
Table 20: Retail Asset Quality Metrics						Table 20: Retail Asset Quality Metrics
		March 31, 2021		December 31, 2020			September 30, 2021		December 31, 2020
Average refreshed FICO for total portfolio	Average refreshed FICO for total portfolio	769		771		Average refreshed FICO for total portfolio	768		771
CLTV ratio for secured real estate(1)	CLTV ratio for secured real estate(1)	58	%	60	%	CLTV ratio for secured real estate(1)	57	%	60	%
Nonaccruing retail loans to total retail		1.01		0.90
Nonaccrual retail loans to total retail						Nonaccrual retail loans to total retail	0.73		0.90

(1) The real estate secured portfolio CLTV is calculated as the mortgage and second lien loan balance divided by the most recently available value of the property.


		Three Months Ended March 31,										Three Months Ended September 30,												Nine Months Ended September 30,
(dollars in millions)	(dollars in millions)				2021			2020			Change		Percent		(dollars in millions)		2021			2020			Change	Percent				2021			2020			Change	Percent
Net charge-offs	Net charge-offs				$54			$93			($39)		(42	%)	Net charge-offs		$30			$49			($19)	(39	%)			$121			$218			($97)	(44	%)
Annualized net charge-off rate	Annualized net charge-off rate		0.35	%		0.61	%		(26)	bps			Annualized net charge-off rate	0.19		%		0.32	%		(13)	bps				0.26	%		0.48	%		(22)	bps

Retail asset quality continues to reflect a stronger economic outlook. The retail annualized net charge-off rate decreased to 0.19% for the third quarter of 2021 from 0.32% in the third quarter of 2020. The net charge-off rate of ~~0.35%~~0.26% for the ~~quarter~~nine months ended ~~March 31,~~September 30, 2021 reflected a decrease of 2622 basis points from the ~~quarter~~nine months ended ~~March 31,~~September 30, 2020, driven by the forbearance and stimulus ~~activity~~programs stemming from the COVID-19 pandemic and associated ~~lockdowns.~~lockdowns, as well as strong collateral values in automobile and residential real estate.

Troubled Debt Restructurings

In the first quarter of 2020, we adopted the CARES Act and interagency guidance issued by the bank regulatory agencies which provide that COVID-19-related modifications to retail and commercial loans that met certain eligibility criteria are exempt from classification as a TDR. ~~Payment~~We generally do not consider payment deferrals and forbearance plans ~~entered into as a result of~~established due to the COVID-19 pandemic ~~were generally not considered~~to be TDRs.

As of March 31, 2021, $714 million of retail loans were classified as TDRs, compared with $718 million as of December 31, 2020. As of March 31, 2021, $188 million of retail TDRs were in nonaccrual status with 33% of those current on payments compared to $171 million in nonaccrual status with 38% of those current on payments at December 31, 2020. TDRs that are current on payments generally return to accrual status once repayment capacity and appropriate payment history has been established. TDRs are individually evaluated to estimate ACL, and loans, once classified as TDRs, remain classified as TDRs until paid off, sold, or refinanced at market terms. For additional information regarding TDRs, see Note 5 in our 2020 Form 10-K.

Citizens Financial Group, Inc. | 2431


Table 17: Accruing and Nonaccruing Retail Troubled Debt Restructurings
Table 21: Accruing and Nonaccrual Troubled Debt Restructurings									Table 21: Accruing and Nonaccrual Troubled Debt Restructurings
		March 31, 2021								September 30, 2021
			As a % of Accruing Retail TDRs								As a % of Accruing TDRs
(dollars in millions)	(dollars in millions)	Accruing	30-89 Days Past Due		90+ Days Past Due		Nonaccruing	Total	(dollars in millions)	Accruing	30-89 Days Past Due		90+ Days Past Due		Nonaccrual	Total
Residential mortgages		$174	2.0	%	2.6	%	$46	$220
Commercial and industrial									Commercial and industrial	$161	—	%	—	%	$70	$231
Commercial real estate									Commercial real estate	—	—		—		9	9
Total commercial									Total commercial	161	—		—		79	240
Residential mortgages(1)									Residential mortgages(1)	339	3.9		9.8		39	378
Home equity	Home equity	213	0.9		—		85	298	Home equity	198	0.5		—		74	272
Automobile	Automobile	3	0.1		—		43	46	Automobile	8	0.1		—		28	36
Education	Education	112	0.6		0.3		12	124	Education	112	0.4		0.1		12	124
Other retail	Other retail	24	0.3		—		2	26	Other retail	21	0.2		—		2	23
Total retail									Total retail	678	5.1		9.9		155	833
Total	Total	$526	3.9	%	2.9	%	$188	$714	Total	$839	5.1	%	9.9	%	$234	$1,073


		December 31, 2020								December 31, 2020
			As a % of Accruing Retail TDRs								As a % of Accruing TDRs
(dollars in millions)	(dollars in millions)	Accruing	30-89 Days Past Due		90+ Days Past Due		Nonaccruing	Total	(dollars in millions)	Accruing	30-89 Days Past Due		90+ Days Past Due		Nonaccrual	Total
Residential mortgages		$172	2.7	%	2.6	%	$43	$215
Commercial and industrial									Commercial and industrial	$134	0.1	%	—	%	$97	$231
Commercial real estate									Commercial real estate	26	—		—		—	26
Total commercial									Total commercial	160	0.1		—		97	257
Residential mortgages(1)									Residential mortgages(1)	172	2.1		2.0		43	215
Home equity	Home equity	221	1.3		—		83	304	Home equity	221	1.0		—		83	304
Automobile	Automobile	13	0.5		—		33	46	Automobile	13	0.4		—		33	46
Education	Education	116	0.6		0.3		10	126	Education	116	0.5		0.3		10	126
Other retail	Other retail	25	0.3		—		2	27	Other retail	25	0.2		—		2	27
Total retail									Total retail	547	4.2		2.3		171	718
Total	Total	$547	5.4	%	2.9	%	$171	$718	Total	$707	4.3	%	2.3	%	$268	$975

(1) Includes $82 million and $14 million in 90+ days past due and accruing that are fully or partially guaranteed by the FHA, VA, and USDA at September 30, 2021 and December 31, 2020, respectively.

Deposits


Table 18: Composition of Deposits
Table 22: Composition of Deposits							Table 22: Composition of Deposits
(in millions)	(in millions)	March 31, 2021	December 31, 2020	Change	Percent		(in millions)	September 30, 2021	December 31, 2020	Change	Percent
Demand	Demand	$46,067	$43,831	$2,236	5	%	Demand	$48,184	$43,831	$4,353	10	%
Checking with interest	Checking with interest	26,883	27,204	(321)	(1)		Checking with interest	27,985	27,204	781	3
Regular savings	Regular savings	19,634	18,044	1,590	9		Regular savings	21,166	18,044	3,122	17
Money market accounts	Money market accounts	51,074	48,569	2,505	5		Money market accounts	48,935	48,569	366	1
Term deposits	Term deposits	7,691	9,516	(1,825)	(19)		Term deposits	5,951	9,516	(3,565)	(37)
Total deposits	Total deposits	$151,349	$147,164	$4,185	3	%	Total deposits	$152,221	$147,164	$5,057	3	%

Total deposits as of ~~March 31,~~September 30, 2021 increased ~~$4.2~~$5.1 billion, or 3%, to ~~$151.3~~$152.2 billion, from $147.2 billion as of December 31, 2020, ~~reflecting strong deposit flows from consumer-oriented~~as a result of elevated liquidity tied to government ~~stimulus.~~stimulus associated with the COVID-19 disruption. Citizens Access®, our national digital platform, ended the quarter with ~~$5.3~~$4.6 billion of deposits, down from $5.9 billion as of December 31, 2020, primarily due to rate reduction strategies that resulted in a decrease in term deposits.

Citizens Financial Group, Inc. | 2532

Borrowed Funds

Total borrowed funds as of ~~March 31,~~September 30, 2021 decreased ~~$203 million~~$1.6 billion from December 31, 2020, driven by a ~~$173~~$235 million and ~~$30 million~~$1.4 billion decrease in short-term and long-term borrowed funds, respectively. Strong deposit growth enabled the paydown of senior debt.

Long-term borrowed funds


Table 19: Summary of Long-Term Borrowed Funds
Table 23: Summary of Long-Term Borrowed Funds				Table 23: Summary of Long-Term Borrowed Funds
(in millions)	(in millions)	March 31, 2021	December 31, 2020	(in millions)	September 30, 2021	December 31, 2020
Parent Company:	Parent Company:			Parent Company:
2.375% fixed-rate senior unsecured debt, due July 2021(1)	2.375% fixed-rate senior unsecured debt, due July 2021(1)	$350	$350	2.375% fixed-rate senior unsecured debt, due July 2021(1)	$—	$350
4.150% fixed-rate subordinated debt, due September 2022 ~~(1)~~(2)	4.150% fixed-rate subordinated debt, due September 2022 ~~(1)~~(2)	168	182	4.150% fixed-rate subordinated debt, due September 2022 ~~(1)~~(2)	168	182
3.750% fixed-rate subordinated debt, due July 2024 ~~(1)~~(2)	3.750% fixed-rate subordinated debt, due July 2024 ~~(1)~~(2)	90	159	3.750% fixed-rate subordinated debt, due July 2024 ~~(1)~~(2)	90	159
4.023% fixed-rate subordinated debt, due October 2024 ~~(1)~~(2)	4.023% fixed-rate subordinated debt, due October 2024 ~~(1)~~(2)	17	25	4.023% fixed-rate subordinated debt, due October 2024 ~~(1)~~(2)	17	25
4.350% fixed-rate subordinated debt, due August 2025 ~~(1)~~(2)	4.350% fixed-rate subordinated debt, due August 2025 ~~(1)~~(2)	133	193	4.350% fixed-rate subordinated debt, due August 2025 ~~(1)~~(2)	133	193
4.300% fixed-rate subordinated debt, due December 2025 ~~(1)~~(2)	4.300% fixed-rate subordinated debt, due December 2025 ~~(1)~~(2)	336	450	4.300% fixed-rate subordinated debt, due December 2025 ~~(1)~~(2)	336	450
2.850% fixed-rate senior unsecured notes, due July 2026	2.850% fixed-rate senior unsecured notes, due July 2026	497	497	2.850% fixed-rate senior unsecured notes, due July 2026	497	497
2.500% fixed-rate senior unsecured notes, due February 2030	2.500% fixed-rate senior unsecured notes, due February 2030	297	297	2.500% fixed-rate senior unsecured notes, due February 2030	298	297
3.250% fixed-rate senior unsecured notes, due April 2030	3.250% fixed-rate senior unsecured notes, due April 2030	745	745	3.250% fixed-rate senior unsecured notes, due April 2030	745	745
3.750% fixed-rate reset subordinated debt, due February 2031 ~~(1)~~(2)	3.750% fixed-rate reset subordinated debt, due February 2031 ~~(1)~~(2)	69	—	3.750% fixed-rate reset subordinated debt, due February 2031 ~~(1)~~(2)	69	—
4.300% fixed-rate reset subordinated debt, due February 2031 ~~(1)~~(2)	4.300% fixed-rate reset subordinated debt, due February 2031 ~~(1)~~(2)	135	—	4.300% fixed-rate reset subordinated debt, due February 2031 ~~(1)~~(2)	135	—
4.350% fixed-rate reset subordinated debt, due February 2031 ~~(1)~~(2)	4.350% fixed-rate reset subordinated debt, due February 2031 ~~(1)~~(2)	60	—	4.350% fixed-rate reset subordinated debt, due February 2031 ~~(1)~~(2)	61	—
2.638% fixed-rate subordinated debt, due September 2032	2.638% fixed-rate subordinated debt, due September 2032	545	543	2.638% fixed-rate subordinated debt, due September 2032	548	543
CBNA’s Global Note Program:	CBNA’s Global Note Program:			CBNA’s Global Note Program:

2.550% senior unsecured notes, due May 2021	2.550% senior unsecured notes, due May 2021	1,000	1,003	2.550% senior unsecured notes, due May 2021	—	1,003
3.250% senior unsecured notes, due February 2022	3.250% senior unsecured notes, due February 2022	712	716	3.250% senior unsecured notes, due February 2022	704	716
0.918% floating-rate senior unsecured notes, due February 2022 (2)		300	299
1.000% floating-rate senior unsecured notes, due May 2022 (2)		250	250
0.845% floating-rate senior unsecured notes, due February 2022(3)				0.845% floating-rate senior unsecured notes, due February 2022(3)	300	299
0.932% floating-rate senior unsecured notes, due May 2022(3)				0.932% floating-rate senior unsecured notes, due May 2022(3)	250	250
2.650% senior unsecured notes, due May 2022	2.650% senior unsecured notes, due May 2022	508	510	2.650% senior unsecured notes, due May 2022	505	510
3.700% senior unsecured notes, due March 2023	3.700% senior unsecured notes, due March 2023	523	527	3.700% senior unsecured notes, due March 2023	517	527
1.143% floating-rate senior unsecured notes, due March 2023 (2)		250	249
1.082% floating-rate senior unsecured notes, due March 2023(3)				1.082% floating-rate senior unsecured notes, due March 2023(3)	250	249
2.250% senior unsecured notes, due April 2025	2.250% senior unsecured notes, due April 2025	746	746	2.250% senior unsecured notes, due April 2025	746	746
3.750% senior unsecured notes, due February 2026	3.750% senior unsecured notes, due February 2026	536	551	3.750% senior unsecured notes, due February 2026	533	551
Additional Borrowings by CBNA and Other Subsidiaries:	Additional Borrowings by CBNA and Other Subsidiaries:			Additional Borrowings by CBNA and Other Subsidiaries:
Federal Home Loan Bank advances, 0.920% weighted average rate, due through 2038		19	19
Federal Home Loan Bank advances, 0.864% weighted average rate, due through 2041				Federal Home Loan Bank advances, 0.864% weighted average rate, due through 2041	19	19
Other	Other	30	35	Other	26	35
Total long-term borrowed funds	Total long-term borrowed funds	$8,316	$8,346	Total long-term borrowed funds	$6,947	$8,346

(1) Notes were redeemed on June 28, 2021.

(2) The ~~March 31,~~September 30, 2021 balances reflect the results of the February 2021 subordinated debt private exchange offers. See “Capital and Regulatory Matters-Regulatory Capital Ratios and Capital Composition” for additional information.

~~(2)~~(3) Rate disclosed reflects the floating rate as of ~~March 31, 2021 or final floating rate, as applicable.~~ September 30, 2021.

The Parent Company’s long-term borrowed funds as of ~~March 31,~~September 30, 2021 and December 31, 2020 included principal balances of $3.2 billion and $3.5 billion, respectively, and unamortized deferred issuance costs and/or discounts of ~~$87~~$82 million and $90 million, respectively. CBNA and other subsidiaries’ long-term borrowed funds as of ~~March 31,~~September 30, 2021 and December 31, 2020 included principal balances of $3.8 billion and $4.8 billion, respectively, with unamortized deferred issuance costs and/or discounts of ~~$10~~$8 million and $11 million, respectively, and hedging basis adjustments of ~~$85~~$63 million and $112 million, respectively. See Note 8 for further information about our hedging of certain long-term borrowed funds. For information regarding our liquidity and available borrowing capacity, see “—Liquidity” and Note 7.

CAPITAL AND REGULATORY MATTERS

As a bank holding company and a financial holding company, we are subject to regulation and supervision by the FRB. Our banking subsidiary, CBNA, is a national banking association whose primary federal regulator is the OCC. Our regulation and supervision continues to evolve as the legal and regulatory frameworks governing our operations continue to change. For more information, see “Regulation and Supervision” in our 2020 Form 10-K.

Citizens Financial Group, Inc. | 2633

Tailoring of Prudential Requirements

Under the FRB’s Tailoring Rules, Category IV firms, such as us, are subject to biennial supervisory stress testing and are exempt from company-run stress testing and related disclosure requirements. The FRB supervises Category IV firms on an ongoing basis, including evaluation of the capital adequacy and capital planning processes during off-cycle years. We are also required to develop, maintain and submit to the FRB an annual capital plan, ~~for review~~which must be reviewed and ~~approval~~approved by our board of directors ~~(or~~or one of its ~~committees), as well as FR Y-14 reporting requirements.~~committees. On April 2, 2021, we submitted our 2021 Capital Plan to the FRB under the FRB’s 2021 CCAR process. For more information, see the “Tailoring of Prudential Requirements” section in item 1 of our 2020 Form 10-K.

Under the FRB’s Capital Plan Rule, a firm must update and resubmit its capital plan prior to the next annual submission date under certain circumstances, which includes a material change in the firm’s risk profile, financial condition or corporate structure since its last capital plan submission. On July 28, 2021, we announced an agreement to acquire Investors, which required us to resubmit our capital plan to the FRB, which was submitted on September 15, 2021.

Under the stress capital buffer (“SCB”) framework, the FRB will not object to capital plans on quantitative grounds and each firm is required to maintain capital ratios above the sum of its minimum ~~requirements~~ and ~~the~~ SCB requirements to avoid restrictions on capital distributions and discretionary bonus payments. ~~For Category IV firms, like us, the FRB has stated that the SCB will be re-calibrated with each biennial supervisory stress test and updated annually to reflect our planned common stock dividends.~~ On October 1, 2020, our SCB of 3.4% became effective and ~~applies~~applied to our capital actions through September 30, 2021.

On February 3, 2021, the FRB adopted a final rule effective April 5, 2021 to tailor the requirements of its Capital Plan Rule, specifically modifying capital planning, regulatory reporting and stress capital buffer requirements to be consistent with the Tailoring Rules framework. Under the final rule, ~~effective April 5, 2021,~~for Category IV firms, like us, the SCB will be re-calibrated with each biennial supervisory stress test and updated annually to reflect our planned common stock dividends. In addition, Category IV firms have the ability to elect to participate in the supervisory stress test and receive an updated SCB requirement in a year in which they are not subject to the supervisory stress test. We did not elect to participate in the 2021 supervisory stress ~~test and therefore~~test. On August 5, 2021, the FRB announced that our SCB ~~is expected to~~will remain unchanged at 3.4% ~~for 2021.~~from October 1, 2021 through September 30, 2022.

In light of the heightened uncertainty related to the COVID-19 pandemic and associated lockdowns, the FRB took certain actions to preserve capital at banks. Among those actions, the FRB imposed certain limitations on firms for the third and fourth quarters of 2020, including mandatory suspension of share repurchases and limiting common stock dividends to existing rates and the average quarterly net income over the prior four quarters. The FRB modified its limitations on capital distributions for the first and second quarters of 2021 such that firms that participate in CCAR, like us, may resume share repurchases provided that the aggregate of share repurchases and common stock dividends for the applicable quarter did not exceed average quarterly net income for the trailing four quarters. Beginning July 1, 2021, the FRB lifted the temporary additional restrictions on capital distributions and authorized firms, like us, that are on a two-year cycle and not subject to supervisory stress testing this year to make capital distributions that are consistent with the regulatory capital rules, including normal restrictions under the FRB stress capital buffer framework. In addition, we temporarily suspended share repurchases in connection with entering into the agreement to acquire Investors, and are poised to resume share repurchases after the Investors shareholder vote scheduled for November 19, 2021. In January 2021, our board of directors authorized us to repurchase up to $750 million of our common stock, ~~beginning in the first quarter~~ of which $655 million is available as of September 30, 2021. Our 2020 Capital Plan includes maintaining quarterly common dividends of $0.39 per common share through the SCB window period ending third quarter 2021. In March 2021, the FRB announced that the currentAll future capital ~~distribution limitations will end on June 30, 2021 for firms, like us, that~~distributions are ~~on a two-year cycle and not~~ subject to ~~supervisory stress testing this year.~~consideration and approval by our board of directors prior to execution. The timing and amount of future dividends and share repurchases will depend on various factors, including our capital position, financial performance, risk-weighted assets, capital impacts of strategic initiatives, market conditions and regulatory considerations. ~~All future capital distributions are subject to consideration and approval by the board of directors prior to execution.~~

Regulations relating to capital planning, regulatory reporting and SCB requirements applicable to firms like us are subject to ongoing ~~rulemaking~~rule-making and potential further guidance and interpretation by the applicable federal regulators. We will continue to evaluate the impact of these and any other prudential regulatory changes, including their potential resultant changes in our regulatory and compliance costs and expenses.

For more information, see “Regulation and Supervision” and “—Capital and Regulatory Matters” in our 2020 Form 10-K.

Capital Framework

Under the current U.S. Basel III capital framework, we and our banking subsidiary, CBNA, must meet the following specific minimum requirements: CET1 capital ratio of 4.5%, tier 1 capital ratio of 6.0%, total capital ratio of 8.0%, and tier 1 leverage ratio of 4.0%. As a bank holding company, our SCB of 3.4% is imposed on top of

Citizens Financial Group, Inc. | 34

the three minimum risk-based capital ratios listed above and a CCB of 2.5% is imposed on top of the three minimum risk-based capital ratios listed above for our banking subsidiary.

Under the U.S. Basel III rules, the CET1 deduction threshold for MSRs, certain deferred tax assets and significant investments in the capital of unconsolidated institutions is 25%. As of ~~March 31,~~September 30, 2021, we did not meet the threshold for these additional capital deductions. MSRs or deferred tax assets not deducted from CET1 capital

~~Citizens Financial Group, Inc. | 27~~

are assigned a 250% risk weight and significant investments in the capital of unconsolidated financial institutions not deducted from CET1 capital are assigned an exposure category risk weight.

In reaction to the COVID-19 pandemic, the FRB and the other federal banking regulators adopted a final rule relative to regulatory capital treatment of ACL under CECL. This rule allowed electing banking organizations to delay the estimated impact of CECL on regulatory capital for a two-year period ending January 1, 2022, followed by a three-year transition period ending January 1, 2025 to phase-in the aggregate amount of the capital benefit provided during the initial two-year delay. As of ~~March 31,~~September 30, 2021, ~~$493~~$401 million of the capital benefit has been accumulated for application to the three-year transition period.

For additional discussion of the U.S. Basel III capital framework and its related application, see “Regulation and Supervision” in our 2020 Form 10-K. The table below presents our actual regulatory capital ratios under the U.S. Basel III Standardized rules:


Table 20: Regulatory Capital Ratios Under the U.S. Basel III Standardized Rules
Table 24: Regulatory Capital Ratios Under the U.S. Basel III Standardized Rules										Table 24: Regulatory Capital Ratios Under the U.S. Basel III Standardized Rules
		March 31, 2021			December 31, 2020			Required Minimum plus Required CCB for Non-Leverage Ratios(1)			September 30, 2021			December 31, 2020			Required Minimum plus Required CCB for Non-Leverage Ratios(1)
(in millions, except ratio data)	(in millions, except ratio data)	Amount	Ratio		Amount	Ratio				(in millions, except ratio data)	Amount	Ratio		Amount	Ratio
CET1 capital	CET1 capital	$14,867	10.1	%	$14,607	10.0	%	7.9	%	CET1 capital	$15,584	10.3	%	$14,607	10.0	%	7.9	%
Tier 1 capital	Tier 1 capital	16,832	11.4		16,572	11.3		9.4		Tier 1 capital	17,598	11.6		16,572	11.3		9.4
Total capital	Total capital	19,879	13.4		19,602	13.4		11.4		Total capital	20,295	13.4		19,602	13.4		11.4
Tier 1 leverage	Tier 1 leverage	16,832	9.5		16,572	9.4		4.0		Tier 1 leverage	17,598	9.7		16,572	9.4		4.0
Risk-weighted assets	Risk-weighted assets	147,817			146,781					Risk-weighted assets	151,796			146,781
Quarterly adjusted average assets	Quarterly adjusted average assets	176,890			175,370					Quarterly adjusted average assets	180,528			175,370

(1) Required “Minimum Capital ratios” are: CET1 capital of 4.5%; Tier 1 capital of 6.0%; Total capital of 8.0%; and Tier 1 leverage of 4.0%. “Minimum Capital ratios” also include a SCB of 3.4%; N/A to Tier 1 leverage.

At ~~March 31,~~September 30, 2021, our CET1 capital, tier 1 capital and total capital ratios were ~~10.1%~~10.3%, ~~11.4%~~11.6% and 13.4%, respectively, as compared with 10.0%, 11.3%, and 13.4%, respectively, as of December 31, 2020. The CET1 capital ratio increased as net income for the ~~three~~nine months ended ~~March 31,~~September 30, 2021 was partially offset by ~~$1.0~~dividends and common share repurchases as described in “—Capital Transactions” below, $5.0 billion of risk-weighted asset (“RWA”) growth ~~the impact of the capital actions described in “—Capital Transactions” below~~ and a decrease in the modified CECL transitional amount. The tier 1 capital ratio increased due to the changes in the CET1 capital ratio described ~~above.~~above and the issuance of Series G Preferred Stock, partially offset by the redemption of Series A Preferred Stock as described in “—Capital Transactions” below. The total capital ratio ~~was constant~~increased as the changes in the CET1 and tier 1 capital ~~ratio~~ratios described above combined with the subordinated debt exchange offer in the first quarter of 2021, as described in the “Regulatory Capital Ratios and Capital Composition” section below, were partially offset by the reduction in the net AACL ~~impact.~~impact and a decrease in qualifying subordinated debt. At ~~March 31,~~September 30, 2021, our CET1 capital, tier 1 capital and total capital ratios were approximately ~~220~~240 basis points, ~~200~~220 basis points and 200 basis points, respectively, above their regulatory minimums plus our SCB. All ratios remained well above the U.S. Basel III minimums.

Regulatory Capital Ratios and Capital Composition

CET1 capital under U.S. Basel III Standardized rules totaled ~~$14.9~~$15.6 billion at ~~March 31,~~September 30, 2021, an increase of ~~$260~~$977 million from $14.6 billion at December 31, 2020, largely driven by net income for the ~~three~~nine months ended ~~March 31,~~September 30, 2021, partially offset by dividends, ~~common share repurchases and~~ a decrease in the modified CECL transitional ~~amount.~~amount and common share repurchases. Tier 1 capital at ~~March 31,~~September 30, 2021 totaled ~~$16.8~~$17.6 billion, reflecting a ~~$260 million~~$1.0 billion increase from $16.6 billion at December 31, 2020, driven by the changes in CET1 ~~capital.~~capital and the issuance of Series G Preferred Stock, partially offset by the redemption of Series A Preferred Stock. Total capital of ~~$19.9~~$20.3 billion at ~~March 31,~~September 30, 2021 increased ~~$277~~$693 million from December 31, 2020, driven by the changes in CET1 and tier 1 capital and ~~a decrease~~an increase in ~~non-qualifying~~qualifying subordinated debt, partially offset by the reduction in the net AACL impact.

RWA totaled ~~$147.8~~$151.8 billion at ~~March 31,~~September 30, 2021, based on U.S. Basel III Standardized rules, up ~~$1.0~~$5.0 billion from December 31, ~~2020. This increase in RWA was~~2020, driven by higher automobile loans, commercial commitments, MSRs, agency

Citizens Financial Group, Inc. | 35

securities, ~~commercial commitments,~~education loans, bank-owned life insurance ~~education loans~~ and ~~unsettled trades. These RWA increases were~~retail commitments partially offset by lower commercial ~~loans~~ and ~~derivative valuations.~~other retail loans.

As of ~~March 31,~~September 30, 2021, the tier 1 leverage ratio was ~~9.5%~~9.7%, up from 9.4% at December 31, 2020, driven by higher tier 1 capital, partially offset by the ~~$1.5~~$5.2 billion increase in quarterly adjusted average assets.

~~Citizens Financial Group, Inc. | 28~~


Table 21: Capital Composition Under the U.S. Basel III Capital Framework
Table 25: Capital Composition Under the U.S. Basel III Capital Framework				Table 25: Capital Composition Under the U.S. Basel III Capital Framework
(in millions)	(in millions)	March 31, 2021	December 31, 2020	(in millions)	September 30, 2021	December 31, 2020
Total common shareholders' equity	Total common shareholders' equity	$20,688	$20,708	Total common shareholders' equity	$21,409	$20,708
Exclusions:	Exclusions:			Exclusions:
Modified CECL transitional amount	Modified CECL transitional amount	493	568	Modified CECL transitional amount	401	568
Net unrealized (gains)/losses recorded in accumulated other comprehensive income (loss), net of tax:	Net unrealized (gains)/losses recorded in accumulated other comprehensive income (loss), net of tax:			Net unrealized (gains)/losses recorded in accumulated other comprehensive income (loss), net of tax:
Debt and equity securities	Debt and equity securities	(71)	(380)	Debt and equity securities	33	(380)
Derivatives	Derivatives	57	11	Derivatives	74	11
Unamortized net periodic benefit costs	Unamortized net periodic benefit costs	425	429	Unamortized net periodic benefit costs	401	429
Deductions:	Deductions:			Deductions:
Goodwill	Goodwill	(7,050)	(7,050)	Goodwill	(7,065)	(7,050)
Deferred tax liability associated with goodwill	Deferred tax liability associated with goodwill	380	379	Deferred tax liability associated with goodwill	384	379
Other intangible assets	Other intangible assets	(55)	(58)	Other intangible assets	(53)	(58)
Total common equity tier 1	Total common equity tier 1	14,867	14,607	Total common equity tier 1	15,584	14,607
Qualifying preferred stock	Qualifying preferred stock	1,965	1,965	Qualifying preferred stock	2,014	1,965
Total tier 1 capital	Total tier 1 capital	16,832	16,572	Total tier 1 capital	17,598	16,572
Qualifying subordinated debt(1)	Qualifying subordinated debt(1)	1,282	1,204	Qualifying subordinated debt(1)	1,208	1,204
Allowance for credit losses	Allowance for credit losses	2,372	2,670	Allowance for credit losses	2,004	2,670
Exclusions from tier 2 capital:	Exclusions from tier 2 capital:			Exclusions from tier 2 capital:
Modified AACL transitional amount	Modified AACL transitional amount	(607)	(682)	Modified AACL transitional amount	(515)	(682)
Excess allowance for credit losses(2)	Excess allowance for credit losses(2)	—	(162)	Excess allowance for credit losses(2)	—	(162)
Adjusted allowance for credit losses	Adjusted allowance for credit losses	1,765	1,826	Adjusted allowance for credit losses	1,489	1,826
Total capital	Total capital	$19,879	$19,602	Total capital	$20,295	$19,602

(1) ~~(1)~~As of ~~March 31,~~September 30, 2021 and December 31, 2020, the amount of non-qualifying subordinated debt excluded from regulatory capital was ~~$271~~$349 million and $348 million, respectively.

(2) Excess allowance represents the amount excluded from tier 2 capital that is in excess of 1.25% of risk weighted assets, excluding market risk.

On February 11, 2021, we completed $265 million in private exchange offers for five series of outstanding subordinated notes. Exchange offer participants received newly-issued fixed-rate reset subordinated notes due 2031 which are redeemable by us five years prior to their maturity. These subordinated debt exchange offers will benefit our tier 2 and total capital going forward by increasing the amount of subordinated debt eligible for inclusion in tier 2 capital without increasing the aggregate principal amount of subordinated debt outstanding. See Note 7 for more details on our outstanding subordinated debt.

Capital Adequacy Process

Our assessment of capital adequacy begins with our board-approved risk appetite and risk management framework. This framework provides for the identification, measurement and management of material risks. There have been no significant changes to our capital adequacy risk appetite and risk management framework as described in “—Capital and Regulatory Matters” in our 2020 Form 10-K.

Capital Transactions

We completed the following capital actions during the ~~quarterly period~~nine months ended ~~March 31,~~September 30, 2021:

•Issued 300,000 shares of CFG 4.000% fixed-rate reset non-cumulative perpetual Series G Preferred Stock at an aggregate offering price of $300 million;

•Redeemed all outstanding shares of CFG Series A Non-Cumulative Perpetual Preferred Stock on July 6, 2021;

•Completed $265 million of subordinated debt private exchange offers in February 2021;

•Declared and paid a quarterly common stock ~~dividend~~dividends of $0.39 per share ~~for~~in the first, ~~quarter~~second and third quarters of 2021, aggregating to ~~$167~~$502 million;

Citizens Financial Group, Inc. | 36

•Declared a quarterly dividend of $10.49 per share in first quarter of 2021 and $10.50 per share in the second quarter of 2021 on the 5.500% fixed-to-floating rate non-cumulative perpetual Series A Preferred Stock, aggregating to $3$5 million;

•Declared a semi-annual dividend of $30.00 per share on the 6.000% fixed-to-floating rate non-cumulative perpetual Series B Preferred Stock, aggregating to $9 million;

•Declared quarterly ~~dividend~~dividends of $15.94 per share on the 6.375% fixed-to-floating rate non-cumulative perpetual Series C Preferred Stock, aggregating to $5$15 million;

•Declared a quarterly ~~dividend~~dividends of $15.88 per share on the 6.350% fixed-to-floating rate non-cumulative perpetual Series D Preferred Stock, aggregating to $5$14 million;

•Declared a quarterly ~~dividend~~dividends of $12.50 per share on the 5.000% fixed-rate non-cumulative perpetual Series E Preferred Stock, aggregating to $5$17 million;

~~Citizens Financial Group, Inc. | 29~~

•Declared a quarterly ~~dividend~~dividends of $14.13 per share on the 5.650% fixed-rate non-cumulative perpetual Series F Preferred Stock, aggregating to $5$17 million;

•Declared a quarterly dividend of $12.78 per share in the third quarter of 2021 on the 4.000% fixed-rate reset non-cumulative perpetual Series G Preferred Stock, aggregating to $4 million; and

•Repurchased $95 million of our outstanding common stock at a weighted-average price per share of $42.32.

Banking Subsidiary’s Capital


Table 22: CBNA's Capital Ratios Under the U.S. Basel III Standardized Rules
Table 26: CBNA's Capital Ratios Under the U.S. Basel III Standardized Rules								Table 26: CBNA's Capital Ratios Under the U.S. Basel III Standardized Rules
		March 31, 2021			December 31, 2020				September 30, 2021			December 31, 2020
(dollars in millions, except ratio data)	(dollars in millions, except ratio data)	Amount	Ratio		Amount	Ratio		(dollars in millions, except ratio data)	Amount	Ratio		Amount	Ratio
CET1 capital	CET1 capital	$16,265	11.0	%	$16,032	10.9	%	CET1 capital	$16,791	11.1	%	$16,032	10.9	%
Tier 1 capital	Tier 1 capital	16,265	11.0		16,032	10.9		Tier 1 capital	16,791	11.1		16,032	10.9
Total capital	Total capital	19,155	13.0		18,980	13.0		Total capital	19,405	12.8		18,980	13.0
Tier 1 leverage	Tier 1 leverage	16,265	9.2		16,032	9.2		Tier 1 leverage	16,791	9.3		16,032	9.2
Risk-weighted assets	Risk-weighted assets	147,394			146,558			Risk-weighted assets	151,438			146,558
Quarterly adjusted average assets	Quarterly adjusted average assets	176,427			174,954			Quarterly adjusted average assets	180,034			174,954

CBNA’s CET1 and tier 1 capital totaled ~~$16.3~~$16.8 billion at ~~March 31,~~September 30, 2021, up ~~$233~~$759 million from $16.0 billion at December 31, 2020. This increase was primarily driven by net income for the ~~three~~nine months ended ~~March 31,~~September 30, 2021, partially offset by dividends paid to the Parent Company and a decrease in the modified CECL transitional amount. Total capital was ~~$19.2~~$19.4 billion at ~~March 31,~~September 30, 2021, an increase of ~~$175~~$425 million from $19.0 billion at December 31, 2020, driven by the change in CET1 capital partially offset by the reduction in the net AACL impact.

CBNA’s RWA totaled ~~$147.4~~$151.4 billion at ~~March 31,~~September 30, 2021, up ~~$836 million~~$4.9 billion from December 31, 2020, driven by higher automobile loans, commercial commitments, MSRs, agency securities, ~~commercial commitments,~~education loans, bank-owned life insurance ~~education loans~~ and ~~unsettled trades. These RWA increases were~~retail commitments partially offset by lower commercial ~~loans~~ and ~~derivative valuations.~~other retail loans.

As of ~~March 31,~~September 30, 2021, CBNA’s tier 1 leverage ratio of ~~9.2% slightly~~9.3% increased as the increase in tier 1 capital was mostly offset by the ~~$1.5~~$5.1 billion increase in quarterly adjusted average assets.

LIQUIDITY

Liquidity is defined as our ability to meet our cash-flow and collateral obligations in a timely manner, at a reasonable cost. An institution must maintain operating liquidity to meet its expected daily and forecasted cash-flow requirements, as well as contingent liquidity to meet unexpected (stress scenario) funding requirements. As noted earlier, reflecting the importance of meeting all unexpected and stress-scenario funding requirements, we identify and manage contingent liquidity, ~~(consisting~~consisting of cash balances at the FRB, unencumbered high-quality and liquid securities, and unused FHLB borrowing ~~capacity).~~capacity. Separately, we also identify and manage asset liquidity as a subset of contingent liquidity, ~~(consisting~~consisting of cash balances at the FRB and unencumbered high-quality ~~securities).~~securities. We consider the effective and prudent management of liquidity fundamental to our health and strength. We manage liquidity at the consolidated enterprise level and at each ~~material~~ legal entity, including at the Parent Company and CBNA level.

Citizens Financial Group, Inc. | 37

Parent Company Liquidity

Our Parent Company’s primary sources of cash are dividends and interest received from CBNA as a result of investing in bank equity and subordinated debt ~~and~~as well as externally issued preferred stock, ~~as well as~~ senior and subordinated debt. Uses of cash include the routine cash flow requirements as a bank holding company, including periodic share repurchases and payments of dividends, interest and expenses; the needs of subsidiaries, including CBNA for additional equity and, as required, its need for debt financing; and the support for extraordinary funding requirements when necessary. To the extent the Parent Company has relied on wholesale borrowings, uses also include payments of related principal and interest.

During the nine months ended September 30, 2021, the Parent Company completed the following transactions:

•Redeemed all outstanding shares of 5.50% fixed-to-floating rate non-cumulative perpetual Series A Preferred Stock;

•Issued 300,000 shares of 4.00% fixed-rate reset non-cumulative perpetual Series G Preferred Stock at an aggregate offering price of $300 million; and

•Redeemed $350 million of 2.375% fixed-rate senior unsecured debt due July 2021.

During the three months ended ~~March 31,~~September 30, 2021 and 2020, the Parent Company declared dividends on common stock of $167 million and $168 million, respectively, and declared dividends on preferred stock of ~~$23~~$26 million and ~~$22~~$25 million, respectively.

During the nine months ended September 30, 2021 and 2020, the Parent Company declared dividends on common stock of $502 million and $504 million, respectively, and declared dividends on preferred stock of $81 million and $75 million, respectively.

Our Parent Company’s cash and cash equivalents represent a source of liquidity that can be used to meet various needs and totaled $2.5 billion and $2.7 billion as of ~~March 31,~~September 30, 2021 and December 31, ~~2020.~~2020, respectively. The Parent Company’s

~~Citizens Financial Group, Inc. | 30~~

double-leverage ratio, ~~(the~~the combined equity investment in Parent Company subsidiaries divided by Parent Company ~~equity)~~equity, is a measure of reliance on equity cash flows from subsidiaries to fund Parent Company obligations. At ~~March 31,~~September 30, 2021, the Parent Company’s double-leverage ratio was ~~98.2%~~97.2%.

CBNA Liquidity

As CBNA’s primary business involves taking deposits and making loans, a key role of liquidity management is to ensure that customers have timely access to funds from deposits and for loans. Liquidity management also involves maintaining sufficient liquidity to repay wholesale borrowings, pay operating expenses and support extraordinary funding requirements when necessary. In the ordinary course of business, the liquidity of CBNA is managed by matching sources and uses of cash. The primary sources of bank liquidity include deposits from our consumer and commercial customers; payments of principal and interest on loans and debt securities; and wholesale borrowings, as needed, and as described under “—Liquidity Risk Management and Governance.” The primary uses of bank liquidity include withdrawals and maturities of deposits; payment of interest on deposits; funding of loans and related commitments; and funding of securities purchases. To the extent that CBNA has relied on wholesale borrowings, uses also include payments of related principal and interest. For further information on CBNA’s outstanding debt, see Note 7.

Liquidity Risk

We define liquidity risk as the risk that an entity will be unable to meet its payment obligations in a timely manner, at a reasonable cost. Liquidity risk can arise due to contingent liquidity risk and/or funding liquidity risk.

Contingent liquidity risk is the risk that market conditions may reduce an entity’s ability to liquidate, pledge and/or finance certain assets and thereby substantially reduce the liquidity value of such assets. Drivers of contingent liquidity risk include general market disruptions as well as specific issues regarding the credit quality and/or valuation of a security or loan, issuer or borrower and/or asset class.

Funding liquidity risk is the risk that market conditions and/or entity-specific events may reduce an entity’s ability to raise funds from depositors and/or wholesale market counterparties. Drivers of funding liquidity risk may be idiosyncratic or systemic, reflecting impediments to operations and/or damaged market confidence.

Citizens Financial Group, Inc. | 38

Factors Affecting Liquidity

Given the composition of assets and borrowing sources, contingent liquidity risk at CBNA would be materially affected by events such as deterioration of financing markets for high-quality securities (e.g., mortgage-backed securities and other instruments issued by the GNMA, FNMA and the FHLMC), by any inability of the FHLBs to provide collateralized advances and/or by a refusal of the FRB to act as a lender of last resort in systemic stress.

Similarly, given the structure of its balance sheet, the funding liquidity risk of CBNA would be materially affected by an adverse idiosyncratic event (e.g., a major loss, causing a perceived or actual deterioration in its financial condition), an adverse systemic event (e.g., default or bankruptcy of a significant capital markets participant), or a combination of both. Consequently, and despite ongoing exposure to a variety of idiosyncratic and systemic events, we view our contingent liquidity risk and our funding liquidity risk to be relatively modest.

~~Citizens Financial Group, Inc. | 31~~

An additional variable affecting our access to unsecured wholesale market funds and to large denomination (i.e., uninsured) customer deposits is the credit ratings assigned by such agencies as Moody’s, Standard and Poor’s, and Fitch.

Table ~~23:~~27: Credit Ratings

~~March 31,~~September 30, 2021

Moody’s

Standard and
Poor’s

Fitch

Citizens Financial Group, Inc.:

Long-term issuer

BBB+

Short-term issuer

A-2

Subordinated debt

BBB

Preferred Stock

BB+

Citizens Bank, National Association:

Long-term issuer

Baa1

A-

BBB+

Short-term issuer

A-2

Long-term deposits

A-

Short-term deposits

P-1

NR = Not rated

Changes in our public credit ratings could affect both the cost and availability of our wholesale funding. As a result, and in order to maintain a conservative funding profile, CBNA continues to minimize reliance on unsecured wholesale funding. At ~~March 31,~~September 30, 2021, our wholesale funding consisted primarily of term debt issued by the Parent Company and CBNA.

Existing and evolving regulatory liquidity requirements represent another key driver of systemic liquidity conditions and liquidity management practices. The FRB, the OCC, and the FDIC regularly evaluate our liquidity as part of the overall supervisory process. In addition, we are subject to existing and evolving regulatory liquidity requirements, some of which are subject to further rulemaking, guidance and interpretation by the applicable federal regulators. For further discussion, see “Regulation and Supervision — Tailoring of Prudential Requirements” and “—Liquidity Requirements” in our 2020 Form 10-K.

Liquidity Risk Management and Governance

Liquidity risk is measured and managed by the Funding and Liquidity unit within our Treasury unit in accordance with policy guidelines promulgated by our Board and the Asset Liability Committee. In managing liquidity risk, the Funding and Liquidity unit delivers regular and comprehensive reporting, including current levels versus threshold limits for a broad set of liquidity metrics and early warning indicators, explanatory commentary relating to emerging risk trends and, as appropriate, recommended remedial strategies.

Citizens Financial Group, Inc. | 39

Our Funding and Liquidity unit’s primary ~~goal is~~goals are to deliver and ~~otherwise~~ maintain prudent levels of operating liquidity ~~(to~~to support expected and projected funding ~~requirements), and~~requirements, contingent liquidity ~~(to~~to support unexpected funding requirements resulting from idiosyncratic, systemic, and combination stress events, and regulatory liquidity ~~requirements)~~requirements in a timely manner from stable and cost-efficient funding sources.

We seek to accomplish this goal by funding loans with stable deposits; by prudently controlling dependence on wholesale funding, particularly short-term unsecured funding; and by maintaining ample available liquidity, including a contingent liquidity buffer of unencumbered high-quality loans and securities. As of ~~March 31,~~September 30, 2021:

•~~Core~~Organically generated deposits ~~continued~~continue to be our primary source of funding, ~~and our~~resulting in a consolidated period end loan-to-deposits ratio, ~~which excludes~~excluding LHFS, ~~was 80.7%~~of 81.0%;

•Our cash position, which is defined as cash balance held at the FRB, totaled ~~$13.5~~$12.5 billion;

•Our total available liquidity, comprised of contingent liquidity and available discount window capacity, was approximately ~~$80.1~~$76.1 billion;

•Contingent liquidity was ~~$50.2~~$48.7 billion, consisting of unencumbered high-quality liquid securities of ~~$22.6~~$21.1 billion, unused FHLB capacity of ~~$14.1~~$15.1 billion, and our cash position of ~~$13.5~~$12.5 billion. Asset liquidity, a component of contingent liquidity, was ~~$36.1~~$33.6 billion, consisting of our cash position of ~~$13.5~~$12.5 billion and unencumbered high-quality liquid securities of ~~$22.6~~$21.1 billion;

~~Citizens Financial Group, Inc. | 32~~

•Available discount window capacity, defined as available total borrowing capacity from the FRB based on identified collateral, is secured by non-mortgage commercial and retail loans and totaled ~~$29.9~~$27.4 billion. Use of this borrowing capacity would be considered only during exigent circumstances; and

•For a summary of our sources and uses of cash by type of activity for the ~~three~~nine months ended ~~March 31,~~September 30, 2021 and 2020, see the Consolidated Statements of Cash Flows.

The Funding and Liquidity unit monitors a variety of liquidity and funding metrics and early warning indicators and metrics, including specific risk thresholds limits. These monitoring tools are broadly classified as follows:

•Current liquidity sources and capacities, including cash at the FRBs, free and liquid securities ~~and available~~ and secured FHLB borrowing capacity;

•Liquidity stress sources, including idiosyncratic, systemic and combined stresses, in addition to evolving regulatory requirements; and

•Current and prospective exposures, including secured and unsecured wholesale funding and spot and cumulative cash-flow gaps across a variety of horizons.

Further, certain of these metrics are monitored individually for CBNA and for our consolidated enterprise on a daily basis, including cash position, unencumbered securities, asset liquidity and available FHLB borrowing capacity. In order to identify emerging trends and risks and inform funding decisions, specific metrics are also forecasted over a one-year horizon.

OFF-BALANCE SHEET ARRANGEMENTS

The following table presents our outstanding off-balance sheet arrangements. For further information, see Note 11.


Table 24: Outstanding Off-Balance Sheet Arrangements
Table 28: Outstanding Off-Balance Sheet Arrangements							Table 28: Outstanding Off-Balance Sheet Arrangements
(in millions)	(in millions)	March 31, 2021	December 31, 2020	Change	Percent		(in millions)	September 30, 2021	December 31, 2020	Change	Percent
Commitments to extend credit	Commitments to extend credit	$76,200	$74,160	$2,040	3	%	Commitments to extend credit	$80,629	$74,160	$6,469	9	%
Letters of credit	Letters of credit	2,077	2,239	(162)	(7)		Letters of credit	1,939	2,239	(300)	(13)
Risk participation agreements	Risk participation agreements	71	98	(27)	(28)		Risk participation agreements	57	98	(41)	(42)
Loans sold with recourse	Loans sold with recourse	58	54	4	7		Loans sold with recourse	70	54	16	30
Marketing rights	Marketing rights	29	29	—	—		Marketing rights	26	29	(3)	(10)
Total	Total	$78,435	$76,580	$1,855	2	%	Total	$82,721	$76,580	$6,141	8	%

Citizens Financial Group, Inc. | 40

CRITICAL ACCOUNTING ESTIMATES

Our unaudited interim Consolidated Financial Statements, ~~which are~~ included in this Report, are prepared in accordance with GAAP. The preparation of financial statements in conformity with GAAP requires us to establish accounting policies and make estimates that affect amounts reported in our audited Consolidated Financial Statements.

An accounting estimate requires assumptions and judgments about uncertain matters that could have a material effect on our unaudited interim Consolidated Financial Statements. Estimates are made using facts and circumstances known at a point in time. Changes in those facts and circumstances could produce results substantially different from those estimates. Our most significant accounting policies and estimates and their related application are discussed below. For additional information regarding fair value measurements, see “—Critical Accounting Estimates” in our 2020 Form 10-K.

Allowance for Credit Losses

We reserve for expected credit losses on our loan and lease portfolio through the ALLL and for expected credit losses in our unfunded lending commitments through other liabilities. Collectively, the ALLL and allowance for expected credit losses in unfunded lending commitments are referred to as the ACL.

Changes in the ACL are reflected in net income through provision for credit losses. Changes in the credit risk profile of our loans and leases result in changes in provision expense with a resulting change, net of charge-offs and recoveries, in the ACL balance.

~~Citizens Financial Group, Inc. | 33~~

The ACL is often the most critical of all the accounting estimates for banking institutions like us. The ACL is maintained at a level we believe to be appropriate to absorb expected lifetime credit losses over the contractual life of the loan and lease portfolios and on the unfunded lending commitments. Our determination of the ACL is based on periodic evaluation of the loan and lease portfolios and unfunded lending commitments that are not unconditionally cancellable considering a number of relevant underlying factors, including key assumptions and evaluation of quantitative and qualitative information.

Key assumptions used in our ACL measurement process include the use of a two-year reasonable and supportable economic forecast period followed by a one-year period during which the expected credit losses revert to long-term historical macroeconomic inputs.

The evaluation of quantitative and qualitative information is performed through assessments of groups of assets that share similar risk characteristics and certain individual loans and leases that do not share similar risk characteristics with the collective group. Loans are grouped generally by product type (e.g., commercial and industrial, commercial real estate, residential mortgage, etc.), and significant loan portfolios are assessed for credit losses using econometric models. The evaluation process is inherently imprecise and subjective as it requires significant management judgment based on underlying factors that are susceptible to change, sometimes materially and rapidly.

The quantitative evaluation of the adequacy of the ACL utilizes a single economic forecast as its foundation, and is primarily based on econometric models that use known or estimated data as of the balance sheet date and forecasted data over the reasonable and supportable period. Known and estimated data include current probability of default, loss given default and exposure at default (for commercial), timing and amount of expected draws (for unfunded lending commitments), FICO, LTV, term and time on books (for retail loans), mix and level of loan balances, delinquency levels, assigned risk ratings, previous loss experience, current business conditions, amounts and timing of expected future cash flows, and factors particular to a specific commercial credit such as competition, business and management performance. Forward-looking economic assumptions include real gross domestic product, unemployment rate, interest rate curve, and changes in collateral values. This data is aggregated to estimate expected credit losses over the contractual life of the loans and leases, adjusted for expected prepayments. In highly volatile economic environments historical information, such as commercial customer financial statements or consumer credit ratings, may not be as important to estimating future expected losses as forecasted inputs to the models.

The ACL may also be affected materially by a variety of qualitative factors that we consider to reflect our current judgment of various events and risks that are not measured in our statistical procedures including uncertainty related to the economic forecasts used in the modeled credit loss estimates, loan growth, back testing results, credit underwriting policy exceptions, regulatory and audit findings, and peer comparisons. The qualitative allowance is further informed for certain industry sectors and certain loan classes by alternative scenarios to support the period-end ACL balance. We recognize that this approach may not be suitable in certain economic environments and differing analysis may be requested at management’s discretion. Due in part to its subjectivity, the qualitative evaluation may be materially impacted during periods of economic uncertainty and late breaking events could lead to revision of reserves to reflect management’s best estimate of expected credit losses.

The measurement process results in specific or pooled allowances for loans, leases and unfunded lending commitments, and qualitative allowances that are judgmentally determined and applied across the portfolio.

There are certain loan portfolios that may not need an econometric model to enable us to calculate management’s best estimate of the expected credit losses. Less data intensive, non-modeled approaches to estimating losses are considered more efficient and practical for portfolios that have lower levels of outstanding balances (e.g., runoff or closed portfolios, and new products or products that are not significant to our overall credit risk exposure).

The ACL decreased from $2.7 billion at December 31, 2020 to ~~$2.4~~$2.0 billion at ~~March 31,~~September 30, 2021, reflecting a reserve release of ~~$298~~$666 million.

To determine the ACL as of ~~March, 31,~~September 30, 2021, we utilized an economic forecast that generally reflects real GDP growth of approximately ~~3.2%~~5.8% over ~~2021, returning to fourth quarter 2019 real GDP levels by the last quarter of~~ 2021. The forecast also projects the unemployment rate to be in the range of ~~6.3%~~5.3% to ~~7.0%~~6.3% throughout 2021. ~~Overall, this~~This forecast reflects an overall improved macroeconomic outlook as compared to December 31, 2020. We continue to utilize our qualitative allowance framework to reassess and adjust ACL reserve levels. Macroeconomic forecast risk, driven by uncertainty and volatility of key macroeconomic variables, is one of the primary factors influencing our qualitative reserve. As the economic recovery following the COVID-19 pandemic has continued, we have assessed risks to the recovery, including potential for continuing impacts from COVID-19 variants, challenges in the global supply chain, and recent inflationary trends, as well as potential impacts from ending monetary and fiscal stimulus programs. In addition to judgment applied atto the commercial portfolio as a whole, we continued to apply management

~~Citizens Financial Group, Inc. | 34~~

judgment to adjust the modeled reserves in the commercial industry sectors most impacted by the COVID-19 pandemic and associated lockdowns, including CRE retail, CRE office and hospitality and casual dining.

Our determination of the ACL is sensitive to changes in forecasted macroeconomic conditions during the reasonable and supportable period. To illustrate the sensitivity, we applied a more pessimistic scenario than that described above which assumes that challenges in ~~wide-spread distribution and~~ acceptance of vaccines cause ~~COVID-19 related hospitalization~~COVID-19-related infections to abate later than in our base case scenario, with concerns rising about resistant strains. Consumer spending is slower to rebound, with businesses reopening more slowly and ~~fatality rates to be higher than base case. The decline in consumer~~vacation spending ~~from associated reductions in travel and an increase in state and local government restrictions cause real GDP to drop and unemployment to rise beyond our current forecast.~~muted. This pessimistic scenario reflects real GDP growth of approximately 2.5% and unemployment in the range of 8%5.9% to ~~8.5%~~8.4% over 2021. Excluding consideration of qualitative adjustments, this scenario would result in a quantitative lifetime loss estimate of approximately 1.2x our ~~period end~~modeled period-end ACL, or an increase of approximately ~~$350~~$230 million. This analysis relates only to the modeled credit loss estimate and not to the overall period-end ACL, which includes qualitative adjustments.

Because several quantitative and qualitative factors are considered in determining the ACL, this sensitivity analysis does not necessarily reflect the nature and extent of future changes in the ACL or even what the ACL would be under these economic circumstances. The sensitivity is intended to provide insights into the impact of adverse changes in the macroeconomic environment and the corresponding impact to modeled loss estimates. The hypothetical determination does not incorporate the impact of management judgment or other qualitative factors that could be applied in the actual estimation of the ACL and does not imply any expectation of future deterioration in our loss rates.

To provide additional context regarding sensitivity to more pessimistic scenarios, our ACL balance of ~~$2.4~~$2.0 billion represents ~~28%~~23% of the $8.6 billion of ~~nine-quarter~~nine-quarter losses projected in the Federal Reserve run of the December 2020 Supervisory Severely Adverse scenario, ~~(the “Supervisory Severely Adverse scenario”),~~ which forecasted more protracted unemployment and GDP declines compared with our ACL calculation. Our ACL calculation also included the impacts of government stimulus.

Comparatively, our ACL represents ~~47%~~39% of the $5.1 billion of projected losses in the Company run results of the Supervisory Severely Adverse scenario. Losses projected under the Company ~~run~~ Supervisory Severely Adverse scenario are lower than the Federal Reserve ~~run~~ results due to methodology and modeling differences. As an example, the Federal Reserve’s models did not recognize contractual loss sharing arrangements in the merchant loan portfolio. ~~In addition, both~~Both the Company ~~run~~ and Federal Reserve ~~run~~ results include incremental losses associated with loan

Citizens Financial Group, Inc. | 41

originations assumed ~~post-June~~post-September 30, 2020. In contrast, our ~~March 31,~~September 30, 2021 ACL balance considers only existing loans and lines of credit as of the reporting date.

While the economic recovery ~~path is clearer than it was at~~from the ~~end of the fourth quarter 2020,~~COVID-19 pandemic continues, significant future uncertainty still exists, including ~~progress in~~ the ~~rollout,~~impacts of COVID-19 variants and challenges from vaccine acceptance rates on consumer sentiment and ~~effectiveness of COVID-19-related vaccines.~~spending behavior. It remains difficult to estimate how changes in economic forecasts might affect our ACL because such forecasts consider a wide variety of variables and inputs, and changes in the variables and inputs may not occur at the same time or in the same direction, and such changes may have differing impacts by product types. ~~Further, the~~The variables and inputs may be idiosyncratically affected by ~~existing or future~~risks to the recovery, including potential for continuing impacts from COVID-19 variants, challenges in the global supply chain and recent inflationary trends, as well as potential impacts from ending monetary and fiscal stimulus ~~programs and forbearance and other customer accommodation efforts. Nevertheless, changes~~programs. Changes in one or multiple of the key variables may have a material impact to our estimation of expected credit losses.

We continue to monitor the impact of COVID-19 ~~vaccination efforts,~~ and related fiscal and monetary policy measures on the economy and the resulting potentially material effects on the ACL.

For additional information regarding the ~~ALLL and allowance for unfunded lending commitments,~~ACL, see Note 14 of this report, and “Critical Accounting Estimates” and Note 4.

~~Citizens Financial Group, Inc. | 35~~

5 in the Company’s 2020 Form 10-K.

RISK GOVERNANCE

We are committed to maintaining a strong, integrated, and proactive approach to the management of all risks to which we are exposed in pursuit of our business objectives. A key aspect of our Board’s responsibility as the main decision making body is setting our risk appetite to ensure that the levels of risk that we are willing to accept in the attainment of our strategic business and financial objectives are clearly understood.

To enable our Board to carry out its objectives, it has delegated authority for risk management activities, as well as governance and oversight of those activities, to a number of Board and executive management level risk committees. The Executive Risk Committee (“ERC”), chaired by the Chief Risk Officer, is responsible for oversight of risk across the enterprise and actively considers our inherent material risks, analyzes our overall risk profile and seeks confirmation that the risks are being appropriately identified, assessed and mitigated. Reporting to the ERC are the following additional committees covering specific areas of risk: Compliance and Operational Risk Committee, Model Risk Committee, Credit Policy Committee, Asset Liability Committee, Business Initiatives Review Committee, and the Conduct and Ethics Committee.

There have been no significant changes in our risk governance practices, risk framework, risk appetite, or credit risk as described in “—Risk Governance” in our 2020 Form 10-K.

MARKET RISK

Market risk refers to potential losses arising from changes in interest rates, foreign exchange rates, equity prices, commodity prices and/or other relevant market rates or prices. Modest market risk arises from trading activities that serve customer needs, including hedging of interest rate and foreign exchange risk. As described below, more material market risk arises from our non-trading banking activities, such as loan origination and deposit-gathering. We have established enterprise-wide policies and methodologies to identify, measure, monitor and report market risk. We actively manage market risk for both non-trading and trading activities.

Non-Trading Risk

We are exposed to market risk as a result of non-trading banking activities. This market risk is substantially composed of interest rate risk, as we have no commodity risk and de minimis direct currency and equity risk. We also have market risk related to capital markets loan originations, as well as the valuation of our MSRs. There have been no significant changes in our sources of interest rate risk, interest rate risk practices, risk framework, metrics or assumptions as described in “—Market Risk — Non-Trading Risk” in our 2020 Form 10-K.

The table below reports net interest income exposures against a variety of interest rate scenarios. Our policies involve measuring exposures as a percentage change in net interest income over the next year due to either instantaneous or gradual parallel changes in rates relative to the market implied forward yield curve. As the following table illustrates, our balance sheet is asset sensitive; net interest income would benefit from an increase in interest rates, while exposure to a decline in interest rates is within limit. While an instantaneous and severe shift in interest rates is included in this analysis, we believe that any actual shift in interest rates would likely be more gradual and therefore have a more modest impact.

Citizens Financial Group, Inc. | 42

The table below presents the sensitivity of net interest income to various parallel yield curve shifts from the market implied forward yield curve:

Table 25: Sensitivity of Net Interest Income
Estimated % Change in Net Interest Income over 12 Months
Basis points March 31, 2021 December 31, 2020
Instantaneous Change in Interest Rates
200 17.6 % 21.2 %
100 9.1 11.2
-25 (2.3) (2.7)
Gradual Change in Interest Rates
200 8.5 10.8
100 4.3 5.5
-25 (1.3) (1.5)

~~Citizens Financial Group, Inc. | 36~~


Table 29: Sensitivity of Net Interest Income
	Estimated % Change in Net Interest Income over 12 Months
Basis points	September 30, 2021		December 31, 2020
Instantaneous Change in Interest Rates
200	20.8	%	21.2	%
100	10.9		11.2
-25	(2.4)		(2.7)
Gradual Change in Interest Rates
200	9.8		10.8
100	4.9		5.5
-25	(1.2)		(1.5)

We continue to manage asset sensitivity within the scope of our policy and changing market conditions. Asset sensitivity against a 200 basis point gradual increase in rates decreased 1.0% to ~~8.5% at March 31,~~9.8% as of September 30, 2021 ~~from~~as compared to 10.8% at December 31, 2020, ~~driven by~~resulting from loan and deposit mix changes and the ~~purchase~~addition of ~~$7.0~~$10.5 billion of receive-fixed/pay-variable interest rate ~~swaps and forecasted changes in balance sheet activity.~~swaps. Current levels of asset sensitivity ~~are~~remain elevated relative to our core sensitivity profile due to ~~meaningful increases in~~these cash and deposit balances aswhich are a result of monetary and fiscal stimulus programs. In light of the yield curve steepening experienced in first quarter 2021, asset sensitivity has been reduced as we continue to balance near term net interest income considerations with the potential future benefit of rising short-term rates. Changes in interest rates can also affect the risk positions, which ~~impact~~impacts the repricing sensitivity or beta of the deposit base as well as the cash flows on assets that allow for early payoff without a penalty. The risk position is managed within our risk limits, and long-term view of interest rates through occasional adjustments to securities investments, interest rate swaps and mix of funding.

We use a valuation measure of exposure to structural interest rate risk, Economic Value of Equity (“EVE”), as a supplement to net interest income simulations. EVE complements net interest income simulation analysis as it estimates risk exposure over a long-term horizon. EVE measures the extent to which the economic value of assets, liabilities and off-balance sheet instruments may change in response to fluctuations in interest rates. This analysis is highly dependent upon assumptions applied to assets and liabilities with non-contractual maturities. The change in value is expressed as a percentage of regulatory capital.

We use interest rate swap contracts to manage the interest rate exposure to variability in the interest cash flows on our floating-rate assets and floating-rate wholesale funding, and to hedge market risk on fixed-rate capital markets debt issuances.


Table 26: Interest Rate Swap Contracts Used to Manage Non-Trading Interest Rate Exposure
Table 30: Interest Rate Swap Contracts Used to Manage Non-Trading Interest Rate Exposure																Table 30: Interest Rate Swap Contracts Used to Manage Non-Trading Interest Rate Exposure
		March 31, 2021						December 31, 2020					September 30, 2021							December 31, 2020
			Weighted Average							Weighted Average								Weighted Average						Weighted Average
(dollars in millions)	(dollars in millions)	Notional Amount	Maturity (Years)	Receive Rate		Pay Rate			Notional Amount		Maturity (Years)	Receive Rate		Pay Rate		(dollars in millions)	Notional Amount		Maturity (Years)	Receive Rate		Pay Rate		Notional Amount	Maturity (Years)	Receive Rate		Pay Rate
Cash flow - receive-fixed/pay-variable - conventional ALM(1)	Cash flow - receive-fixed/pay-variable - conventional ALM(1)	$18,350	2.4	1.2	%	0.1	%		$12,350		1.0	1.5	%	0.2	%	Cash flow - receive-fixed/pay-variable - conventional ALM(1)	$16,250		3.2	1.1	%	0.1	%	$12,350	1.0	1.5	%	0.2	%
Fair value - receive-fixed/pay-variable - conventional debt	Fair value - receive-fixed/pay-variable - conventional debt	3,200	1.4	2.1		0.2			3,200		1.7	2.1		0.2		Fair value - receive-fixed/pay-variable - conventional debt	2,200		1.5	2.5		0.1		3,200	1.7	2.1		0.2
Cash flow - pay-fixed/receive-variable - conventional ALM(1)(2)	Cash flow - pay-fixed/receive-variable - conventional ALM(1)(2)	3,000	3.2	0.1		1.7			4,750		3.9	0.2		1.4		Cash flow - pay-fixed/receive-variable - conventional ALM(1)(2)	3,000		2.7	0.1		1.7		4,750	3.9	0.2		1.4
Fair value - pay-fixed/receive-variable - conventional ALM(1)	Fair value - pay-fixed/receive-variable - conventional ALM(1)	2,000	3.5	0.1		1.5			2,000		3.7	0.2		1.5		Fair value - pay-fixed/receive-variable - conventional ALM(1)	2,000		3.0	0.1		1.5		2,000	3.7	0.2		1.5
Total portfolio swaps	Total portfolio swaps	$26,550	2.5	1.1	%	0.4	%		$22,300		2	1.2	%	0.6	%	Total portfolio swaps	$23,450		3.0	1.0	%	0.4	%	$22,300	2.0	1.2	%	0.6	%

(1) Asset Liability Management (“ALM”) strategies used to manage interest rate exposures include interest rate swap contracts used to manage exposure to the variability in the interest cash flows on our floating-rate commercial loans and floating-rate wholesale funding, as well as the variability in the fair value of AFS securities.

(2) December 31, 2020 includes $1.8 billion of forward-starting, pay-fixed interest rate swaps that were terminated in the first quarter of 2021.

Using the interest rate curve at ~~March 31,~~September 30, 2021, the estimated net contribution to net interest income related to our ALM hedge strategies is approximately ~~$93~~$103 million for the full-year 2021 compared to $133 million for the full-year ~~2020 which represents a decrease of $40 million. This amount~~2020. The estimated net contribution could differ from amounts actually recognized due to changes in interest rates ~~hedge de-designations,~~ and the addition of other hedges subsequent to ~~March 31,~~September 30, 2021.

Citizens Financial Group, Inc. | 3743

The following table presents the pre-tax net gains (losses) recorded in the Consolidated Statements of Operations and in the Consolidated Statements of Comprehensive Income relating to derivative instruments designated as cash flow hedges:

Table 27: Pre-Tax Gains (Losses) Recorded in the Consolidated Statements of Operations and the Consolidated Statements of Comprehensive Income(1)
Three Months Ended March 31,
(in millions) 2021 2020
Amount of pre-tax net (losses) gains recognized in OCI ($28) $129
Amount of pre-tax net gains reclassified from OCI into interest income 46 5
Amount of pre-tax net losses reclassified from OCI into interest expense (12) (1)


Table 31: Pre-Tax Gains (Losses) Recorded in the Consolidated Statements of Operations and the Consolidated Statements of Comprehensive Income
	Three Months Ended September 30,		Nine Months Ended September 30,
(in millions)	2021	2020	2021	2020
Amount of pre-tax net gains (losses) recognized in OCI	($15)	$—	$19	$118
Amount of pre-tax net gains (losses) reclassified from OCI into interest income	46	68	141	128
Amount of pre-tax net gains (losses) reclassified from OCI into interest expense	(13)	(11)	(37)	(22)

(1) Using the interest rate curve at ~~March 31,~~September 30, 2021, with respect to cash flow hedge strategies, we estimate that approximately ~~$94~~$76 million will be reclassified from AOCI to net interest income over the next 12 months.

LIBOR Transition

As previously disclosed, many of our lending products, securities, derivatives, and other financial transactions utilize the LIBOR benchmark rate and will be impacted by its planned discontinuance. In late 2018, we formed a LIBOR Transition Program designed to guide the organization through the planned discontinuation of LIBOR. The Program, with direction and oversight from our Chief Financial Officer, is responsible for developing, maintaining and executing against a coordinated strategy to ensure a timely and orderly transition from LIBOR. The Program is structured to address various initiatives including program governance, transition management, communications, exposure management, new alternative reference rate product delivery, risk management, contract remediation, operations and technology readiness, accounting and reporting, as well as tax and regulation impacts. ~~We have identified and are monitoring the risks~~Risks associated with the LIBOR transition are tracked and reviewed on a quarterly ~~basis.~~basis with a focus on the identification of mitigation actions.

The ARRC recommended that banks be systemically and operationally capable of supporting transactions in alternative reference rates, such as SOFR, by the end of September 2020. Guided by this milestone, we are systemically and operationally prepared to support alternative reference rate transactions. On March 5, 2021, the Financial Conduct Authority (“FCA”) formally announced the future cessation or loss of representation of the LIBOR benchmark settings currently published by the Intercontinental Exchange (“ICE”) Benchmark Administration. Further, the FCA stated that the 1-week and 2-month U.S. ~~dollar~~Dollar LIBOR rates will cease as of December 31, 2021 and all other U.S. ~~dollar~~Dollar LIBOR tenors will cease as of June 30, 2023. With the FRB, OCC, and FDIC (collectively, the agencies) supporting this announcement, the LIBOR Transition Program adjusted LIBOR transition activities and timelines accordingly. The agencies ~~are still urging~~continue to urge market participants to stop entering into new U.S. ~~dollar~~Dollar LIBOR contracts as soon as practicable, but no later than the end of 2021. We are continuing all efforts to move new originations to alternative reference rates over the course of ~~2021.~~2021 in anticipation of this deadline. However, our plans for legacy contract remediation now extend through ~~mid-2023.~~mid-2023 given the FCA announcement. More broadly, program governance remains robust, and progress has been made in the above-outlined initiatives as management continues to closely monitor industry and regulatory developments pertaining to the transition.

Capital Markets

A key component of our capital markets activities is the underwriting and distribution of corporate credit facilities to partially finance ~~mergers~~merger and ~~acquisitions~~acquisition transactions for our clients. We have a rigorous risk management process around these activities, including a limit structure capping our underwriting risk, our potential loss, and sub limits for specific asset classes. Further, the ability to approve underwriting exposure is delegated only to senior level individuals in the credit risk management and capital markets organizations with each transaction adjudicated in the Loan Underwriting Approval Committee.

Mortgage Servicing Rights

We have market risk associated with the value of residential MSRs, which are impacted by various types of inherent risks, including duration, basis, convexity, volatility and yield curve.

As part of our overall risk management strategy relative to the fair market value of the MSRs, we enter into various free-standing derivatives, such as interest rate swaps, interest rate swaptions, interest rate futures, and forward contracts to purchase mortgage-backed securities to economically hedge the changes in fair value. As of ~~March 31,~~September 30, 2021 and December 31, 2020, the fair value of our MSRs was ~~$893~~$978 million and $658 million, respectively, and the total notional amount of related derivative contracts was ~~$15.0~~$15.4 billion and $11.4 billion,

Citizens Financial Group, Inc. | 3844

respectively. Gains and losses on MSRs and the related derivatives used for hedging are included in mortgage banking fees onin the Consolidated Statements of Operations.

As with our traded market risk-based activities, earnings at-risk excludes the impact of MSRs. MSRs are captured under our single price risk management framework that is used for calculating a management value at risk that is consistent with the definition used by banking ~~regulators, as defined below.~~regulators.

Trading Risk

We are exposed to market risk primarily through client facilitation activities including derivatives and foreign exchange products as well as underwriting and market making activities. Exposure is created as a result of changes in interest rates and related basis spreads and volatility, foreign exchange rates, and credit spreads on a select range of interest rates, foreign exchange, commodities, corporate bonds and secondary loan instruments. These trading activities are conducted through CBNA and CCMI. There have been no significant changes in our market risk governance, market risk measurement, or market risk practices including VaR, stressed VaR, sensitivity analysis, stress testing, or VaR model review and validation as described in “—Market Risk — Trading Risk” in our 2020 Form 10-K.

Market Risk Regulatory Capital

The U.S. banking regulators’ “Market Risk Rule” covers the calculation of market risk capital. For the purposes of the Market Risk Rule, all of our client facing trades and associated hedges maintain a net low risk and do qualify as “covered positions.” The internal management VaR measure is calculated based on the same population of trades that is utilized for regulatory VaR.


Table 28: Results of Modeled and Non-Modeled Measures for Regulatory Capital Calculations
Table 32: Results of Modeled and Non-Modeled Measures for Regulatory Capital Calculations										Table 32: Results of Modeled and Non-Modeled Measures for Regulatory Capital Calculations
(in millions)	(in millions)	For the Three Months Ended March 31, 2021				For the Three Months Ended March 31, 2020				(in millions)	For the Three Months Ended September 30, 2021				For the Three Months Ended September 30, 2020
Market Risk Category	Market Risk Category	Period End	Average	High	Low	Period End	Average	High	Low	Market Risk Category	Period End	Average	High	Low	Period End	Average	High	Low
Interest Rate	Interest Rate	$2	$3	$6	$1	$1	$1	$4	$—	Interest Rate	$1	$1	$3	$—	$1	$1	$4	$1
Foreign Exchange Currency Rate	Foreign Exchange Currency Rate	—	—	—	—	—	—	—	—	Foreign Exchange Currency Rate	1	1	1	1	—	—	4	—
Credit Spread	Credit Spread	15	13	18	6	14	5	14	4	Credit Spread	6	9	14	4	11	10	12	7
Commodity	Commodity	—	—	—	—	—	—	—	—	Commodity	—	—	—	—	—	—	—	—
General VaR	General VaR	14	12	16	7	13	5	14	4	General VaR	6	10	14	4	11	8	15	6
Specific Risk VaR	Specific Risk VaR	—	—	—	—	—	—	—	—	Specific Risk VaR	—	—	—	—	—	—	—	—
Total VaR	Total VaR	$14	$12	$16	$7	$13	$5	$14	$4	Total VaR	$6	$10	$17	$4	$11	$8	$15	$6
Stressed General VaR	Stressed General VaR	$18	$15	$19	$9	$15	$11	$15	$9	Stressed General VaR	$8	$11	$16	$5	$13	$10	$20	$7
Stressed Specific Risk VaR	Stressed Specific Risk VaR	—	—	—	—	—	—	—	—	Stressed Specific Risk VaR	—	—	—	—	—	—	—	—
Total Stressed VaR	Total Stressed VaR	$18	$15	$19	$9	$15	$11	$15	$9	Total Stressed VaR	$8	$11	$16	$5	$13	$10	$20	$7
Market Risk Regulatory Capital	Market Risk Regulatory Capital	$82				$50				Market Risk Regulatory Capital	$62				$55
Specific Risk Not Modeled Add-on	Specific Risk Not Modeled Add-on	15				12				Specific Risk Not Modeled Add-on	16				12

Total Market Risk Regulatory Capital	Total Market Risk Regulatory Capital	$97				$62				Total Market Risk Regulatory Capital	$78				$67
Market Risk-Weighted Assets	Market Risk-Weighted Assets	$1,216				$774				Market Risk-Weighted Assets	$973				$834

VaR Backtesting

Backtesting is one form of validation of the VaR model and is run daily. The Market Risk Rule requires a comparison of our internal VaR measure to the actual net trading revenue (excluding fees, commissions, reserves, intra-day trading and net interest income) for each day over the preceding year (the most recent 250 business days). Any observed loss in excess of the VaR number is taken as an exception. The level of exceptions determines the multiplication factor used to derive the VaR and SVaR-based capital requirement for regulatory reporting purposes, when applicable. We perform sub-portfolio backtesting as required under the Market Risk Rule, using models approved by our banking regulators, for interest rate, credit spread, commodity, and foreign exchange positions.

Citizens Financial Group, Inc. | 3945

The following graph shows our daily net trading revenue and total internal, modeled VaR for the twelve months ended ~~March 31,~~September 30, 2021.

Daily VaR Backtesting

Citizens Financial Group, Inc. | 4046

NON-GAAP FINANCIAL MEASURES AND RECONCILIATIONS

For more information on the computation of our non-GAAP financial measures, see “—Introduction — Non-GAAP Financial Measures,” included in this Report. The following tables present computations of non-GAAP financial measures representing our Underlying results used throughout the MD&A:


Table 29: Reconciliations of Non-GAAP Measures
Table 33: Reconciliations of Non-GAAP Measures								Table 33: Reconciliations of Non-GAAP Measures
			As of and for the Three Months Ended March 31,				As of and for the Three Months Ended September 30,					As of and for the Nine Months Ended September 30,
(in millions, except share, per share and ratio data)	(in millions, except share, per share and ratio data)	Ref.		2021		2020		(in millions, except share, per share and ratio data)	Ref.	2021		2020		2021		2020

Total revenue, Underlying:	Total revenue, Underlying:							Total revenue, Underlying:
Total revenue (GAAP)	Total revenue (GAAP)	A		$1,659		$1,657		Total revenue (GAAP)	A	$1,659		$1,791		$4,927		$5,198
Less: Notable items	Less: Notable items			—		—		Less: Notable items		—		—		—		—

Total revenue, Underlying (non-GAAP)	Total revenue, Underlying (non-GAAP)	B		$1,659		$1,657		Total revenue, Underlying (non-GAAP)	B	$1,659		$1,791		$4,927		$5,198
Noninterest expense, Underlying:	Noninterest expense, Underlying:							Noninterest expense, Underlying:
Noninterest expense (GAAP)	Noninterest expense (GAAP)	C		$1,018		$1,012		Noninterest expense (GAAP)	C	$1,011		$988		$3,020		$2,979
Less: Notable items	Less: Notable items			20		33		Less: Notable items		23		31		54		83

Noninterest expense, Underlying (non-GAAP)	Noninterest expense, Underlying (non-GAAP)	D		$998		$979		Noninterest expense, Underlying (non-GAAP)	D	$988		$957		$2,966		$2,896
Pre-provision profit:	Pre-provision profit:							Pre-provision profit:
Total revenue (GAAP)	Total revenue (GAAP)	A		$1,659		$1,657		Total revenue (GAAP)	A	$1,659		$1,791		$4,927		$5,198
Less: Noninterest expense (GAAP)	Less: Noninterest expense (GAAP)	C		1,018		1,012		Less: Noninterest expense (GAAP)	C	1,011		988		3,020		2,979
Pre-provision profit (GAAP)	Pre-provision profit (GAAP)			$641		$645		Pre-provision profit (GAAP)		$648		$803		$1,907		$2,219
Pre-provision profit, Underlying	Pre-provision profit, Underlying							Pre-provision profit, Underlying
Total revenue, Underlying (non-GAAP)	Total revenue, Underlying (non-GAAP)	B		$1,659		$1,657		Total revenue, Underlying (non-GAAP)	B	$1,659		$1,791		$4,927		$5,198
Less: Noninterest expense, Underlying (non-GAAP)	Less: Noninterest expense, Underlying (non-GAAP)	D		998		979		Less: Noninterest expense, Underlying (non-GAAP)	D	988		957		2,966		2,896
Pre-provision profit, Underlying (non-GAAP)	Pre-provision profit, Underlying (non-GAAP)			$661		$678		Pre-provision profit, Underlying (non-GAAP)		$671		$834		$1,961		$2,302

Income before income tax expense, Underlying:	Income before income tax expense, Underlying:							Income before income tax expense, Underlying:
Income before income tax expense (GAAP)	Income before income tax expense (GAAP)	E		$781		$45		Income before income tax expense (GAAP)	E	$681		$375		$2,293		$727
Less: Expense before income tax benefit related to notable items				(20)		(33)
Less: Income (loss) before income tax expense (benefit) related to notable items								Less: Income (loss) before income tax expense (benefit) related to notable items		(23)		(31)		(54)		(83)
Income before income tax expense, Underlying (non-GAAP)	Income before income tax expense, Underlying (non-GAAP)	F		$801		$78		Income before income tax expense, Underlying (non-GAAP)	F	$704		$406		$2,347		$810
Income tax expense and effective income tax rate, Underlying:	Income tax expense and effective income tax rate, Underlying:							Income tax expense and effective income tax rate, Underlying:
Income tax expense (GAAP)	Income tax expense (GAAP)	G		$170		$11		Income tax expense (GAAP)	G	$151		$61		$504		$126
Less: Income tax benefit related to notable items				(5)		(8)
Less: Income tax expense (benefit) related to notable items								Less: Income tax expense (benefit) related to notable items		(7)		(7)		(15)		(24)

Income tax expense, Underlying (non-GAAP)	Income tax expense, Underlying (non-GAAP)	H		$175		$19		Income tax expense, Underlying (non-GAAP)	H	$158		$68		$519		$150
Effective income tax rate (GAAP)	Effective income tax rate (GAAP)	G/E		21.76	%	24.13	%	Effective income tax rate (GAAP)	G/E	22.35	%	16.10	%	22.01	%	17.27	%
Effective income tax rate, Underlying (non-GAAP)	Effective income tax rate, Underlying (non-GAAP)	H/F		21.85		24.52		Effective income tax rate, Underlying (non-GAAP)	H/F	22.45		16.79		22.09		18.57
Net income, Underlying:	Net income, Underlying:							Net income, Underlying:
Net income (GAAP)	Net income (GAAP)	I		$611		$34		Net income (GAAP)	I	$530		$314		$1,789		$601
Add: Notable items, net of income tax benefit	Add: Notable items, net of income tax benefit			15		25		Add: Notable items, net of income tax benefit		16		24		39		59

Net income, Underlying (non-GAAP)	Net income, Underlying (non-GAAP)	J		$626		$59		Net income, Underlying (non-GAAP)	J	$546		$338		$1,828		$660
Net income available to common stockholders, Underlying:	Net income available to common stockholders, Underlying:							Net income available to common stockholders, Underlying:
Net income available to common stockholders (GAAP)	Net income available to common stockholders (GAAP)	K		$588		$12		Net income available to common stockholders (GAAP)	K	504		289		$1,708		$526
Add: Notable items, net of income tax benefit	Add: Notable items, net of income tax benefit			15		25		Add: Notable items, net of income tax benefit		16		24		39		59

Net income available to common stockholders, Underlying (non-GAAP)	Net income available to common stockholders, Underlying (non-GAAP)	L		$603		$37		Net income available to common stockholders, Underlying (non-GAAP)	L	$520		$313		$1,747		$585
Return on average common equity and return on average common equity, Underlying:	Return on average common equity and return on average common equity, Underlying:							Return on average common equity and return on average common equity, Underlying:
Average common equity (GAAP)	Average common equity (GAAP)	M		$20,611		$20,223		Average common equity (GAAP)	M	$21,326		$20,534		$20,926		$20,401
Return on average common equity	Return on average common equity	K/M		11.57	%	0.24	%	Return on average common equity	K/M	9.39	%	5.60	%	10.91	%	3.45	%
Return on average common equity, Underlying (non-GAAP)	Return on average common equity, Underlying (non-GAAP)	L/M		11.85		0.74		Return on average common equity, Underlying (non-GAAP)	L/M	9.70		6.05		11.17		3.83

Citizens Financial Group, Inc. | 4147


			As of and for the Three Months Ended March 31,				As of and for the Three Months Ended September 30,					As of and for the Nine Months Ended September 30,
(in millions, except share, per share and ratio data)	(in millions, except share, per share and ratio data)	Ref.		2021		2020		(in millions, except share, per share and ratio data)	Ref.	2021		2020		2021		2020
Return on average tangible common equity and return on average tangible common equity, Underlying:	Return on average tangible common equity and return on average tangible common equity, Underlying:							Return on average tangible common equity and return on average tangible common equity, Underlying:
Average common equity (GAAP)	Average common equity (GAAP)	M		$20,611		$20,223		Average common equity (GAAP)	M	$21,326		$20,534		$20,926		$20,401
Less: Average goodwill (GAAP)	Less: Average goodwill (GAAP)			7,050		7,046		Less: Average goodwill (GAAP)		7,055		7,050		7,052		7,049
Less: Average other intangibles (GAAP)	Less: Average other intangibles (GAAP)			57		67		Less: Average other intangibles (GAAP)		52		62		54		65
Add: Average deferred tax liabilities related to goodwill (GAAP)	Add: Average deferred tax liabilities related to goodwill (GAAP)			379		374		Add: Average deferred tax liabilities related to goodwill (GAAP)		383		375		381		375
Average tangible common equity	Average tangible common equity	N		$13,883		$13,484		Average tangible common equity	N	$14,602		$13,797		$14,201		$13,662
Return on average tangible common equity	Return on average tangible common equity	K/N		17.17	%	0.36	%	Return on average tangible common equity	K/N	13.71	%	8.33	%	16.08	%	5.15	%
Return on average tangible common equity, Underlying (non-GAAP)	Return on average tangible common equity, Underlying (non-GAAP)	L/N		17.59		1.10		Return on average tangible common equity, Underlying (non-GAAP)	L/N	14.17		9.00		16.46		5.71
Return on average total assets and return on average total assets, Underlying:	Return on average total assets and return on average total assets, Underlying:							Return on average total assets and return on average total assets, Underlying:
Average total assets (GAAP)	Average total assets (GAAP)	O		$182,569		$167,177		Average total assets (GAAP)	O	$186,108		$177,675		$184,391		$174,892
Return on average total assets	Return on average total assets	I/O		1.36	%	0.08	%	Return on average total assets	I/O	1.13	%	0.70	%	1.30	%	0.46	%
Return on average total assets, Underlying (non-GAAP)	Return on average total assets, Underlying (non-GAAP)	J/O		1.39		0.14		Return on average total assets, Underlying (non-GAAP)	J/O	1.16		0.76		1.33		0.50
Return on average total tangible assets and return on average total tangible assets, Underlying:	Return on average total tangible assets and return on average total tangible assets, Underlying:							Return on average total tangible assets and return on average total tangible assets, Underlying:
Average total assets (GAAP)	Average total assets (GAAP)	O		$182,569		$167,177		Average total assets (GAAP)	O	$186,108		$177,675		$184,391		$174,892
Less: Average goodwill (GAAP)	Less: Average goodwill (GAAP)			7,050		7,046		Less: Average goodwill (GAAP)		7,055		7,050		7,052		7,049
Less: Average other intangibles (GAAP)	Less: Average other intangibles (GAAP)			57		67		Less: Average other intangibles (GAAP)		52		62		54		65
Add: Average deferred tax liabilities related to goodwill (GAAP)	Add: Average deferred tax liabilities related to goodwill (GAAP)			379		374		Add: Average deferred tax liabilities related to goodwill (GAAP)		383		375		381		375
Average tangible assets	Average tangible assets	P		$175,841		$160,438		Average tangible assets	P	$179,384		$170,938		$177,666		$168,153
Return on average total tangible assets	Return on average total tangible assets	I/P		1.41	%	0.09	%	Return on average total tangible assets	I/P	1.17	%	0.73	%	1.35	%	0.48	%
Return on average total tangible assets, Underlying (non-GAAP)	Return on average total tangible assets, Underlying (non-GAAP)	J/P		1.44		0.15		Return on average total tangible assets, Underlying (non-GAAP)	J/P	1.21		0.79		1.38		0.52
Efficiency ratio and efficiency ratio, Underlying:	Efficiency ratio and efficiency ratio, Underlying:							Efficiency ratio and efficiency ratio, Underlying:
Efficiency ratio	Efficiency ratio	C/A		61.35	%	61.10	%	Efficiency ratio	C/A	60.92	%	55.18	%	61.30	%	57.31	%
Efficiency ratio, Underlying (non-GAAP)	Efficiency ratio, Underlying (non-GAAP)	D/B		60.19		59.08		Efficiency ratio, Underlying (non-GAAP)	D/B	59.55		53.44		60.21		55.72
Operating leverage and operating leverage, Underlying:	Operating leverage and operating leverage, Underlying:							Operating leverage and operating leverage, Underlying:
Increase in total revenue				0.07	%	4.35	%
(Decrease) increase in total revenue								(Decrease) increase in total revenue		(7.33)	%	9.29	%	(5.20)	%	7.07	%
Increase in noninterest expense	Increase in noninterest expense			0.48		8.06		Increase in noninterest expense		2.31		1.52		1.39		4.12
Operating leverage	Operating leverage			(0.41	%)	(3.71)	%	Operating leverage		(9.64)	%	7.77	%	(6.59	%)	2.95	%
Increase in total revenue, Underlying (non-GAAP)				0.07	%	4.35	%
(Decrease) increase in total revenue, Underlying (non-GAAP)								(Decrease) increase in total revenue, Underlying (non-GAAP)		(7.33)	%	9.29	%	(5.20)	%	7.07	%
Increase in noninterest expense, Underlying (non-GAAP)	Increase in noninterest expense, Underlying (non-GAAP)			1.94		5.09		Increase in noninterest expense, Underlying (non-GAAP)		3.26		0.32		2.45		2.32
Operating leverage, Underlying (non-GAAP)	Operating leverage, Underlying (non-GAAP)			(1.87	%)	(0.74)	%	Operating leverage, Underlying (non-GAAP)		(10.59)	%	8.97	%	(7.65	%)	4.75	%
Tangible book value per common share:	Tangible book value per common share:							Tangible book value per common share:
Common shares - at period end (GAAP)	Common shares - at period end (GAAP)	Q		425,930,159		426,586,533		Common shares - at period end (GAAP)	Q	426,199,576		427,073,084		426,199,576		427,073,084
Common stockholders' equity (GAAP)	Common stockholders' equity (GAAP)			$20,688		$20,380		Common stockholders' equity (GAAP)		$21,409		$20,504		$21,409		$20,504
Less: Goodwill (GAAP)	Less: Goodwill (GAAP)			7,050		7,050		Less: Goodwill (GAAP)		7,065		7,050		7,065		7,050
Less: Other intangible assets (GAAP)	Less: Other intangible assets (GAAP)			54		66		Less: Other intangible assets (GAAP)		51		60		51		60
Add: Deferred tax liabilities related to goodwill (GAAP)	Add: Deferred tax liabilities related to goodwill (GAAP)			380		375		Add: Deferred tax liabilities related to goodwill (GAAP)		384		377		384		377
Tangible common equity	Tangible common equity	R		$13,964		$13,639		Tangible common equity	R	$14,677		$13,771		$14,677		$13,771
Tangible book value per common share	Tangible book value per common share	R/Q		$32.79		$31.97		Tangible book value per common share	R/Q	$34.44		$32.24		$34.44		$32.24
Net income per average common share - basic and diluted and net income per average common share - basic and diluted, Underlying:	Net income per average common share - basic and diluted and net income per average common share - basic and diluted, Underlying:							Net income per average common share - basic and diluted and net income per average common share - basic and diluted, Underlying:
Average common shares outstanding - basic (GAAP)	Average common shares outstanding - basic (GAAP)	S		425,953,716		427,718,421		Average common shares outstanding - basic (GAAP)	S	426,086,717		426,846,096		425,996,867		427,058,412
Average common shares outstanding - diluted (GAAP)	Average common shares outstanding - diluted (GAAP)	T		427,880,530		429,388,855		Average common shares outstanding - diluted (GAAP)	T	427,840,964		427,992,349		427,679,885		428,142,358
Net income per average common share - basic (GAAP)	Net income per average common share - basic (GAAP)	K/S		$1.38		$0.03		Net income per average common share - basic (GAAP)	K/S	$1.18		$0.68		$4.01		$1.23
Net income per average common share - diluted (GAAP)	Net income per average common share - diluted (GAAP)	K/T		1.37		0.03		Net income per average common share - diluted (GAAP)	K/T	1.18		0.68		3.99		1.23
Net income per average common share - basic, Underlying (non-GAAP)	Net income per average common share - basic, Underlying (non-GAAP)	L/S		1.41		0.09		Net income per average common share - basic, Underlying (non-GAAP)	L/S	1.22		0.73		4.10		1.37
Net income per average common share - diluted, Underlying (non-GAAP)	Net income per average common share - diluted, Underlying (non-GAAP)	L/T		1.41		0.09		Net income per average common share - diluted, Underlying (non-GAAP)	L/T	1.22		0.73		4.09		1.37
Dividend payout ratio and dividend payout ratio, Underlying:	Dividend payout ratio and dividend payout ratio, Underlying:							Dividend payout ratio and dividend payout ratio, Underlying:
Cash dividends declared and paid per common share	Cash dividends declared and paid per common share	U		$0.39		$0.39		Cash dividends declared and paid per common share	U	$0.39		$0.39		$1.17		$1.17
Dividend payout ratio	Dividend payout ratio	U/(K/S)		28	%	1,398	%	Dividend payout ratio	U/(K/S)	33	%	58	%	29	%	95	%
Dividend payout ratio, Underlying (non-GAAP)	Dividend payout ratio, Underlying (non-GAAP)	U/(L/S)		28		451		Dividend payout ratio, Underlying (non-GAAP)	U/(L/S)	32		53		29		85

Citizens Financial Group, Inc. | 4248

The following table presents computations of non-GAAP financial measures representing certain metrics excluding the impact of PPP loans used throughout the MD&A:

Table 30: Reconciliations of Non-GAAP Measures - Excluding PPP
(in millions, except share, per share and ratio data) Ref. March 31, 2021 December 31, 2020
Allowance for credit losses to total loans and leases, excluding the impact of PPP loans:
Total loans and leases (GAAP) A $122,195 $123,090
Less: PPP loans 5,148 4,155
Total loans and leases, excluding the impact of PPP loans (non-GAAP) B $117,047 $118,935
Allowance for credit losses (GAAP) C $2,372 $2,670
Allowance for credit losses to total loans and leases (GAAP) C/A 1.94 % 2.17 %
Allowance for credit losses to total loans and leases, excluding the impact of PPP loans (non-GAAP) C/B 2.03 % 2.24 %


Table 34: Reconciliations of Non-GAAP Measures - Excluding PPP
(in millions, except share, per share and ratio data)	Ref.	September 30, 2021		December 31, 2020
Allowance for credit losses to total loans and leases, excluding the impact of PPP loans:
Total loans and leases (GAAP)	A	$123,318		$123,090
Less: PPP loans		1,903		4,155
Total loans and leases, excluding the impact of PPP loans (non-GAAP)	B	$121,415		$118,935
Allowance for credit losses (GAAP)	C	$2,004		$2,670
Allowance for credit losses to total loans and leases (GAAP)	C/A	1.63	%	2.17	%
Allowance for credit losses to total loans and leases, excluding the impact of PPP loans (non-GAAP)	C/B	1.65	%	2.24	%

~~The following table presents computations of non-GAAP financial measures representing certain metrics~~

~~excluding the impact of elevated cash levels used in “—Net Interest Income”:~~

Table 31: Reconciliations of Non-GAAP Measures - Excluding Elevated Cash
As of and for the Three Months Ended March 31,
(in millions, except ratio data) Ref. 2021 2020
Net interest income, FTE, excluding the impact of elevated cash:
Net interest income, FTE (GAAP) A $1,120 $1,164
Less: Net interest income associated with elevated cash — —
Net interest income, FTE, excluding the impact of elevated cash (non-GAAP) B $1,120 $1,164
Average interest-earning assets, excluding the impact of elevated cash:
Total interest-earning assets (GAAP) C $164,381 $150,946
Less: Elevated cash 8,985 —
Total average interest-earning assets, excluding the impact of elevated cash (non-GAAP) D $155,396 $150,946
Day count E 90 91
Day count (year) F 365 366
Ratios:
Net interest margin, FTE (GAAP) A / C / E * F 2.76 % 3.10 %
Net interest margin, FTE, excluding the impact of elevated cash (non-GAAP) B / D / E * F 2.92 % 3.10 %

Citizens Financial Group, Inc. | 4349

ITEM 1. FINANCIAL STATEMENTS


						Page
Consolidated Balance Sheets ~~as of March 31, 2021 (unaudited) and December 31, 2020~~ (unaudited)						4551
Consolidated Statements of Operations (unaudited) ~~for the Three Months Ended March 31, 2021 and 2020~~						4652
Consolidated Statements of Comprehensive Income (unaudited) ~~for the Three Months Ended March 31, 2021 and 2020~~						4753
Consolidated Statements of Changes in Stockholders’ Equity (unaudited) ~~for the Three Months Ended March 31, 2021 and 2020~~						4854
Consolidated Statements of Cash Flows (unaudited) ~~for the Three Months Ended March 31, 2021 and 2020~~						4956
Notes to Consolidated Financial Statements (unaudited)						5057
Note 1 - Basis of Presentation						5057
Note 2 - Securities						5058
Note 3 - Loans and Leases						5261
Note 4 - Allowance for Credit Losses, ~~Nonaccruing~~Nonaccru al Loans and Leases, and Concentrations of Credit Risk						5362
Note 5 - Mortgage Banking and Other						6271


Note 6 - Variable Interest Entities						6473
Note 7 - Borrowed Funds						6573
Note 8 - Derivatives						6675
Note 9 - Accumulated Other Comprehensive Income (Loss)						6978

Note 10 - Stockholders’ Equity						7079
Note 11 - Commitments and Contingencies						7080
Note 12 - Fair Value Measurements						7281
Note 13 - Noninterest Income						7687

Note 14 - Other Operating Expense						7687

Note 15 - Earnings Per Share						7788

Note 16 - Business Operating Segments						7788

Citizens Financial Group, Inc. | 4450

CONSOLIDATED BALANCE SHEETS (UNAUDITED)


(in millions, except share data)	(in millions, except share data)	March 31, 2021	December 31, 2020	(in millions, except share data)	September 30, 2021	December 31, 2020
ASSETS:	ASSETS:			ASSETS:
Cash and due from banks	Cash and due from banks	$1,117	$1,037	Cash and due from banks	$1,145	$1,037
Interest-bearing cash and due from banks	Interest-bearing cash and due from banks	13,543	11,696	Interest-bearing cash and due from banks	12,571	11,696
Interest-bearing deposits in banks	Interest-bearing deposits in banks	308	306	Interest-bearing deposits in banks	289	306
Debt securities available for sale, at fair value (including $539 and $549 pledged to creditors, respectively)(1)		24,467	22,942
Debt securities held to maturity (fair value of $3,077 and $3,357 respectively, and including $141 and $144 pledged to creditors, respectively)(1)		2,995	3,235
Debt securities available for sale, at fair value (including $621 and $549 pledged to creditors, respectively)(1)				Debt securities available for sale, at fair value (including $621 and $549 pledged to creditors, respectively)(1)	24,911	22,942
Debt securities held to maturity (fair value of $2,567 and $3,357 respectively, and including $85 and $144 pledged to creditors, respectively)(1)				Debt securities held to maturity (fair value of $2,567 and $3,357 respectively, and including $85 and $144 pledged to creditors, respectively)(1)	2,492	3,235
Loans held for sale, at fair value	Loans held for sale, at fair value	4,304	3,564	Loans held for sale, at fair value	3,177	3,564
Other loans held for sale	Other loans held for sale	75	439	Other loans held for sale	93	439
Loans and leases	Loans and leases	122,195	123,090	Loans and leases	123,318	123,090
Less: Allowance for loan and lease losses	Less: Allowance for loan and lease losses	(2,194)	(2,443)	Less: Allowance for loan and lease losses	(1,855)	(2,443)
Net loans and leases	Net loans and leases	120,001	120,647	Net loans and leases	121,463	120,647
Derivative assets	Derivative assets	1,298	1,915	Derivative assets	1,769	1,915
Premises and equipment, net	Premises and equipment, net	743	759	Premises and equipment, net	732	759
Bank-owned life insurance	Bank-owned life insurance	2,135	1,756	Bank-owned life insurance	2,428	1,756
Goodwill	Goodwill	7,050	7,050	Goodwill	7,065	7,050
Other assets	Other assets	9,181	8,003	Other assets	8,872	8,003
TOTAL ASSETS	TOTAL ASSETS	$187,217	$183,349	TOTAL ASSETS	$187,007	$183,349
LIABILITIES AND STOCKHOLDERS’ EQUITY:	LIABILITIES AND STOCKHOLDERS’ EQUITY:			LIABILITIES AND STOCKHOLDERS’ EQUITY:
LIABILITIES:	LIABILITIES:			LIABILITIES:
Deposits:	Deposits:			Deposits:
Noninterest-bearing	Noninterest-bearing	$46,067	$43,831	Noninterest-bearing	$48,184	$43,831
Interest-bearing	Interest-bearing	105,282	103,333	Interest-bearing	104,037	103,333
Total deposits	Total deposits	151,349	147,164	Total deposits	152,221	147,164
Short-term borrowed funds	Short-term borrowed funds	70	243	Short-term borrowed funds	8	243
Derivative liabilities	Derivative liabilities	111	128	Derivative liabilities	187	128
Deferred taxes, net	Deferred taxes, net	593	629	Deferred taxes, net	689	629
Long-term borrowed funds	Long-term borrowed funds	8,316	8,346	Long-term borrowed funds	6,947	8,346
Other liabilities	Other liabilities	4,125	4,166	Other liabilities	3,532	4,166
TOTAL LIABILITIES	TOTAL LIABILITIES	164,564	160,676	TOTAL LIABILITIES	163,584	160,676
Contingencies (refer to Note 11)	Contingencies (refer to Note 11)	0	0	Contingencies (refer to Note 11)	0	0
STOCKHOLDERS’ EQUITY:	STOCKHOLDERS’ EQUITY:			STOCKHOLDERS’ EQUITY:
Preferred stock:	Preferred stock:			Preferred stock:
$25.00 par value,100,000,000 shares authorized; 2,000,000 shares issued and outstanding at March 31, 2021 and December 31, 2020, respectively		1,965	1,965
$25.00 par value,100,000,000 shares authorized; 2,050,000 and 2,000,000 shares issued and outstanding at September 30, 2021 and December 31, 2020, respectively				$25.00 par value,100,000,000 shares authorized; 2,050,000 and 2,000,000 shares issued and outstanding at September 30, 2021 and December 31, 2020, respectively	2,014	1,965
Common stock:	Common stock:			Common stock:
$0.01 par value, 1,000,000,000 shares authorized; 570,841,385 shares issued and 425,930,159 shares outstanding at March 31, 2021 and 569,876,133 shares issued and 427,209,831 shares outstanding at December 31, 2020		6	6
$0.01 par value, 1,000,000,000 shares authorized; 571,110,802 shares issued and 426,199,576 shares outstanding at September 30, 2021 and 569,876,133 shares issued and 427,209,831 shares outstanding at December 31, 2020				$0.01 par value, 1,000,000,000 shares authorized; 571,110,802 shares issued and 426,199,576 shares outstanding at September 30, 2021 and 569,876,133 shares issued and 427,209,831 shares outstanding at December 31, 2020	6	6
Additional paid-in capital	Additional paid-in capital	18,945	18,940	Additional paid-in capital	18,981	18,940
Retained earnings	Retained earnings	6,866	6,445	Retained earnings	7,648	6,445
Treasury stock, at cost, 144,911,226 and 142,666,302 shares at March 31, 2021 and December 31, 2020, respectively		(4,718)	(4,623)
Accumulated other comprehensive loss		(411)	(60)
Treasury stock, at cost, 144,911,226 and 142,666,302 shares at September 30, 2021 and December 31, 2020, respectively				Treasury stock, at cost, 144,911,226 and 142,666,302 shares at September 30, 2021 and December 31, 2020, respectively	(4,718)	(4,623)
Accumulated other comprehensive income (loss)				Accumulated other comprehensive income (loss)	(508)	(60)
TOTAL STOCKHOLDERS’ EQUITY	TOTAL STOCKHOLDERS’ EQUITY	$22,653	$22,673	TOTAL STOCKHOLDERS’ EQUITY	$23,423	$22,673
TOTAL LIABILITIES AND STOCKHOLDERS’ EQUITY	TOTAL LIABILITIES AND STOCKHOLDERS’ EQUITY	$187,217	$183,349	TOTAL LIABILITIES AND STOCKHOLDERS’ EQUITY	$187,007	$183,349

(1) Includes only collateral pledged by the Company where counterparties have the right to sell or pledge the collateral.

The accompanying Notes to Consolidated Financial Statements are an integral part of these statements.

Citizens Financial Group, Inc. | 4551

CONSOLIDATED STATEMENTS OF OPERATIONS (UNAUDITED)


		Three Months Ended March 31,		Three Months Ended September 30,				Nine Months Ended September 30,
(in millions, except share and per share data)	(in millions, except share and per share data)		2021		2020	(in millions, except share and per share data)	2021	2020	2021	2020
INTEREST INCOME:	INTEREST INCOME:					INTEREST INCOME:
Interest and fees on loans and leases	Interest and fees on loans and leases		$1,061		$1,302	Interest and fees on loans and leases	$1,078	$1,120	$3,197	$3,614
Interest and fees on loans held for sale, at fair value	Interest and fees on loans held for sale, at fair value		18		15	Interest and fees on loans held for sale, at fair value	21	21	63	56
Interest and fees on other loans held for sale	Interest and fees on other loans held for sale		6		9	Interest and fees on other loans held for sale	1	16	9	32
Investment securities	Investment securities		128		147	Investment securities	116	121	368	398
Interest-bearing deposits in banks	Interest-bearing deposits in banks		3		5	Interest-bearing deposits in banks	6	2	12	8
Total interest income	Total interest income		1,216		1,478	Total interest income	1,222	1,280	3,649	4,108
INTEREST EXPENSE:	INTEREST EXPENSE:					INTEREST EXPENSE:
Deposits	Deposits		50		227	Deposits	35	89	127	440
Short-term borrowed funds	Short-term borrowed funds		0		1	Short-term borrowed funds	—	—	—	1
Long-term borrowed funds	Long-term borrowed funds		49		90	Long-term borrowed funds	42	54	136	210
Total interest expense	Total interest expense		99		318	Total interest expense	77	143	263	651
Net interest income	Net interest income		1,117		1,160	Net interest income	1,145	1,137	3,386	3,457
Provision for credit losses	Provision for credit losses		(140)		600	Provision for credit losses	(33)	428	(386)	1,492
Net interest income after provision for credit losses	Net interest income after provision for credit losses		1,257		560	Net interest income after provision for credit losses	1,178	709	3,772	1,965
NONINTEREST INCOME:	NONINTEREST INCOME:					NONINTEREST INCOME:
Mortgage banking fees	Mortgage banking fees		165		159	Mortgage banking fees	108	287	358	722
Service charges and fees	Service charges and fees		99		118	Service charges and fees	110	97	309	299
Capital markets fees	Capital markets fees		81		43	Capital markets fees	72	58	244	162
Card fees	Card fees		55		56	Card fees	66	57	185	161
Trust and investment services fees	Trust and investment services fees		58		53	Trust and investment services fees	61	53	179	151
Letter of credit and loan fees	Letter of credit and loan fees		38		34	Letter of credit and loan fees	39	37	115	102
Foreign exchange and interest rate products	Foreign exchange and interest rate products		28		24	Foreign exchange and interest rate products	29	27	85	85
Securities gains, net	Securities gains, net		3		0	Securities gains, net	3	1	9	4

Other income	Other income		15		10	Other income	26	37	57	55
Total noninterest income	Total noninterest income		542		497	Total noninterest income	514	654	1,541	1,741
NONINTEREST EXPENSE:	NONINTEREST EXPENSE:					NONINTEREST EXPENSE:
Salaries and employee benefits	Salaries and employee benefits		548		549	Salaries and employee benefits	509	524	1,581	1,586
Equipment and software	Equipment and software		152		133	Equipment and software	157	149	464	424
Outside services	Outside services		139		135	Outside services	144	139	420	405
Occupancy	Occupancy		88		84	Occupancy	77	81	247	247
Other operating expense	Other operating expense		91		111	Other operating expense	124	95	308	317
Total noninterest expense	Total noninterest expense		1,018		1,012	Total noninterest expense	1,011	988	3,020	2,979
Income before income tax expense	Income before income tax expense		781		45	Income before income tax expense	681	375	2,293	727
Income tax expense	Income tax expense		170		11	Income tax expense	151	61	504	126
NET INCOME	NET INCOME		$611		$34	NET INCOME	$530	$314	$1,789	$601
Net income available to common stockholders	Net income available to common stockholders		$588		$12	Net income available to common stockholders	$504	$289	$1,708	$526
Weighted-average common shares outstanding:	Weighted-average common shares outstanding:					Weighted-average common shares outstanding:
Basic	Basic		425,953,716		427,718,421	Basic	426,086,717	426,846,096	425,996,867	427,058,412
Diluted	Diluted		427,880,530		429,388,855	Diluted	427,840,964	427,992,349	427,679,885	428,142,358
Per common share information:	Per common share information:					Per common share information:
Basic earnings	Basic earnings		$1.38		$0.03	Basic earnings	$1.18	$0.68	$4.01	$1.23
Diluted earnings	Diluted earnings		1.37		0.03	Diluted earnings	1.18	0.68	3.99	1.23

The accompanying Notes to unaudited interim Consolidated Financial Statements are an integral part of these statements.

Citizens Financial Group, Inc. | 4652

CONSOLIDATED STATEMENTS OF COMPREHENSIVE INCOME (UNAUDITED)

Three Months Ended March 31,
(in millions) 2021 2020
Net income $611 $34
Other comprehensive income (loss):
Net unrealized derivative instruments (losses) gains arising during the periods, net of income taxes of $(7) and $33, respectively (21) 96
Reclassification adjustment for net derivative gains included in net income, net of income taxes of $(9) and $(1), respectively (25) (3)
Net unrealized debt securities (losses) gains arising during the periods, net of income taxes of $(100) and $129, respectively (307) 400
Reclassification of net debt securities gains to net income, net of income taxes of $(1) and $0, respectively (2) 0
Amortization of actuarial loss, net of income taxes of $0 and $1, respectively 4 3
Total other comprehensive (loss) income, net of income taxes (351) 496
Total comprehensive income $260 $530


	Three Months Ended September 30,		Nine Months Ended September 30,
(in millions)	2021	2020	2021	2020
Net income	$530	$314	$1,789	$601
Other comprehensive income (loss):
Net unrealized derivative instruments gains (losses) arising during the periods, net of income taxes of $(4), $0, $5 and $30, respectively	(11)	—	14	88
Reclassification of net derivative (gains) losses included in net income, net of income taxes of $(8), $(15), $(27) and $(27), respectively	(25)	(42)	(77)	(79)
Net unrealized debt securities gains (losses) arising during the periods, net of income taxes of $(35), $(14), $(132) and $131, respectively	(109)	(44)	(406)	405
Reclassification of net debt securities (gains) losses to net income, net of income taxes of $(1), $0, $(2) and $(1), respectively	(2)	(1)	(7)	(3)
Reclassification of actuarial loss to net income, net of income taxes of $1, $1, $2 and $2, respectively	20	3	28	10
Total other comprehensive income (loss), net of income taxes	(127)	(84)	(448)	421
Total comprehensive income (loss)	$403	$230	$1,341	$1,022

The accompanying Notes to unaudited interim Consolidated Financial Statements are an integral part of these statements.

Citizens Financial Group, Inc. | 4753

CONSOLIDATED STATEMENTS OF CHANGES IN STOCKHOLDERS’ EQUITY (UNAUDITED)

Preferred
Stock Common
Stock Additional Paid-in Capital Retained Earnings Treasury Stock, at Cost Accumulated Other Comprehensive Income (Loss) Total
(in millions) Shares Amount Shares Amount
Balance at January 1, 2020 2 $1,570 433 $6 $18,891 $6,498 ($4,353) ($411) $22,201
Dividends to common stockholders — — — — — (168) — — (168)
Dividends to preferred stockholders — — — — — (22) — — (22)
Treasury stock purchased — — (7) — — — (270) — (270)
Share-based compensation plans — — 1 — 6 — 0 — 6
Employee stock purchase plan shares purchased — — — — 4 — — — 4
Cumulative effect of change in accounting principle (331) (331)
Total comprehensive income:
Net income — — — — — 34 — — 34
Other comprehensive income — — — — — — — 496 496
Total comprehensive income — — — — — 34 — 496 530
Balance at March 31, 2020 2 $1,570 427 $6 $18,901 $6,011 ($4,623) $85 $21,950
Balance at January 1, 2021 2 $1,965 427 $6 $18,940 $6,445 ($4,623) ($60) $22,673
Dividends to common stockholders — — — — — (167) — — (167)
Dividends to preferred stockholders — — — — — (23) — — (23)
Treasury stock purchased — — (2) — — — (95) — (95)
Share-based compensation plans — — 1 — — — 0 — 0
Employee stock purchase plan shares purchased — — — — 5 — — — 5
Total comprehensive income:
Net income — — — — — 611 — — 611
Other comprehensive loss — — — — — — — (351) (351)
Total comprehensive income (loss) — — — — — 611 — (351) 260
Balance at March 31, 2021 2 $1,965 426 $6 $18,945 $6,866 ($4,718) ($411) $22,653


	Preferred Stock		Common Stock		Additional Paid-in Capital	Retained Earnings	Treasury Stock, at Cost	Accumulated Other Comprehensive Income (Loss)	Total
(in millions)	Shares	Amount	Shares	Amount
Balance at July 1, 2020	2	$1,965	427	$6	$18,908	$6,068	($4,623)	$94	$22,418
Dividends to common stockholders	—	—	—	—	—	(168)	—	—	(168)
Dividends to preferred stockholders	—	—	—	—	—	(25)	—	—	(25)


Share-based compensation plans	—	—	—	—	10	—	—	—	10
Employee stock purchase plan	—	—	—	—	4	—	—	—	4

Total comprehensive income (loss):
Net income	—	—	—	—	—	314	—	—	314
Other comprehensive income (loss)	—	—	—	—	—	—	—	(84)	(84)
Total comprehensive income (loss)	—	—	—	—	—	314	—	(84)	230
Balance at September 30, 2020	2	$1,965	427	$6	$18,922	$6,189	($4,623)	$10	$22,469
Balance at July 1, 2021	2	$2,014	426	$6	$18,964	$7,314	($4,718)	($381)	$23,199
Dividends to common stockholders	—	—	—	—	—	(167)	—	—	(167)
Dividends to preferred stockholders	—	—	—	—	—	(26)	—	—	(26)


Preferred stock redemption	—	—	—	—	—	(3)	—	—	(3)
Share-based compensation plans	—	—	—	—	11	—	—	—	11
Employee stock purchase plan	—	—	—	—	6	—	—	—	6

Total comprehensive income (loss):
Net income	—	—	—	—	—	530	—	—	530
Other comprehensive income (loss)	—	—	—	—	—	—	—	(127)	(127)
Total comprehensive income (loss)	—	—	—	—	—	530	—	(127)	403
Balance at September 30, 2021	2	$2,014	426	$6	$18,981	$7,648	($4,718)	($508)	$23,423

The accompanying Notes to unaudited interim Consolidated Financial Statements are an integral part of these statements.

Citizens Financial Group, Inc. | 54

CONSOLIDATED STATEMENTS OF CHANGES IN STOCKHOLDERS’ EQUITY (UNAUDITED)


	Preferred Stock		Common Stock		Additional Paid-in Capital	Retained Earnings	Treasury Stock, at Cost	Accumulated Other Comprehensive Income (Loss)	Total
(in millions)	Shares	Amount	Shares	Amount
Balance at January 1, 2020	2	$1,570	433	$6	$18,891	$6,498	($4,353)	($411)	$22,201
Dividends to common stockholders	—	—	—	—	—	(504)	—	—	(504)
Dividends to preferred stockholders	—	—	—	—	—	(75)	—	—	(75)
Preferred stock issued	—	395	—	—	—	—	—	—	395
Treasury stock purchased	—	—	(7)	—	—	—	(270)	—	(270)
Share-based compensation plans	—	—	1	—	17	—	—	—	17
Employee stock purchase plan	—	—	—	—	14	—	—	—	14
Cumulative effect of change in accounting principle	—	—	—	—	—	(331)	—	—	(331)
Total comprehensive income (loss):
Net income	—	—	—	—	—	601	—	—	601
Other comprehensive income (loss)	—	—	—	—	—	—	—	421	421
Total comprehensive income (loss)	—	—	—	—	—	601	—	421	1,022
Balance at September 30, 2020	2	$1,965	427	$6	$18,922	$6,189	($4,623)	$10	$22,469
Balance at January 1, 2021	2	$1,965	427	$6	$18,940	$6,445	($4,623)	($60)	$22,673
Dividends to common stockholders	—	—	—	—	—	(502)	—	—	(502)
Dividends to preferred stockholders	—	—	—	—	—	(81)	—	—	(81)
Preferred stock issued	—	296	—	—	—	—	—	—	296
Preferred stock redemption	—	(247)	—	—	—	(3)	—	—	(250)
Treasury stock purchased	—	—	(2)	—	—	—	(95)	—	(95)
Share-based compensation plans	—	—	1	—	24	—	—	—	24
Employee stock purchase plan	—	—	—	—	17	—	—	—	17

Total comprehensive income (loss):
Net income	—	—	—	—	—	1,789	—	—	1,789
Other comprehensive income (loss)	—	—	—	—	—	—	—	(448)	(448)
Total comprehensive income (loss)	—	—	—	—	—	1,789	—	(448)	1,341
Balance at September 30, 2021	2	$2,014	426	$6	$18,981	$7,648	($4,718)	($508)	$23,423

The accompanying Notes to unaudited interim Consolidated Financial Statements are an integral part of these statements.

Citizens Financial Group, Inc. | 4855

CONSOLIDATED STATEMENTS OF CASH FLOWS (UNAUDITED)


		Three Months Ended March 31,			Nine Months Ended September 30,
(in millions)	(in millions)	2021	2020	(in millions)	2021	2020
OPERATING ACTIVITIES	OPERATING ACTIVITIES			OPERATING ACTIVITIES
Net income	Net income	$611	$34	Net income	$1,789	$601
Adjustments to reconcile net income to net cash used in operating activities:
Adjustments to reconcile net income to net change in cash due to operating activities:				Adjustments to reconcile net income to net change in cash due to operating activities:
Provision for credit losses	Provision for credit losses	(140)	600	Provision for credit losses	(386)	1,492
Net change in loans held for sale	Net change in loans held for sale	(622)	(860)	Net change in loans held for sale	623	(655)

Depreciation, amortization and accretion	Depreciation, amortization and accretion	152	204	Depreciation, amortization and accretion	453	419

Deferred income taxes	Deferred income taxes	80	(134)	Deferred income taxes	214	(251)
Share-based compensation	Share-based compensation	22	21	Share-based compensation	47	34
Net gain on sales of:				Net gain on sales of:
Debt securities				Debt securities	(9)	(4)

Net gain on sale of debt securities		(3)	0
Premises and equipment				Premises and equipment	(1)	—

Increase in other assets		(773)	(1,022)
Decrease in other liabilities		(17)	(170)
Net cash used in operating activities		(690)	(1,327)
Net (increase) decrease in other assets				Net (increase) decrease in other assets	(2,393)	(2,960)
Net increase (decrease) in other liabilities				Net increase (decrease) in other liabilities	833	569
Net change due to operating activities				Net change due to operating activities	1,170	(755)
INVESTING ACTIVITIES	INVESTING ACTIVITIES			INVESTING ACTIVITIES
Investment securities:	Investment securities:			Investment securities:
Purchases of debt securities available for sale	Purchases of debt securities available for sale	(4,256)	(2,102)	Purchases of debt securities available for sale	(8,669)	(5,547)
Proceeds from maturities and paydowns of debt securities available for sale	Proceeds from maturities and paydowns of debt securities available for sale	2,281	1,010	Proceeds from maturities and paydowns of debt securities available for sale	6,059	4,583
Proceeds from sales of debt securities available for sale	Proceeds from sales of debt securities available for sale	54	0	Proceeds from sales of debt securities available for sale	158	48

Proceeds from maturities and paydowns of debt securities held to maturity	Proceeds from maturities and paydowns of debt securities held to maturity	241	131	Proceeds from maturities and paydowns of debt securities held to maturity	752	629

Net (increase) decrease in interest-bearing deposits in banks	Net (increase) decrease in interest-bearing deposits in banks	(2)	17	Net (increase) decrease in interest-bearing deposits in banks	17	(31)

Acquisitions, net of cash acquired	Acquisitions, net of cash acquired	0	(3)	Acquisitions, net of cash acquired	(14)	(3)
Net decrease (increase) in loans and leases		1,042	(7,630)
Net (increase) decrease in loans and leases				Net (increase) decrease in loans and leases	(384)	(5,303)
Capital expenditures, net	Capital expenditures, net	(10)	(16)	Capital expenditures, net	(59)	1
Purchase of bank-owned life insurance	Purchase of bank-owned life insurance	(375)	0	Purchase of bank-owned life insurance	(650)	—
Other	Other	(47)	(175)	Other	(197)	124
Net cash used in investing activities		(1,072)	(8,768)
Net change due to investing activities				Net change due to investing activities	(2,987)	(5,499)
FINANCING ACTIVITIES	FINANCING ACTIVITIES			FINANCING ACTIVITIES
Net increase in deposits		4,185	8,162
Net (decrease) increase in short-term borrowed funds		(176)	780
Net increase (decrease) in deposits				Net increase (decrease) in deposits	5,057	17,608
Net increase (decrease) in short-term borrowed funds				Net increase (decrease) in short-term borrowed funds	(240)	(43)
Proceeds from issuance of long-term borrowed funds	Proceeds from issuance of long-term borrowed funds	0	6,800	Proceeds from issuance of long-term borrowed funds	—	8,323
Repayments of long-term borrowed funds	Repayments of long-term borrowed funds	(4)	(4,500)	Repayments of long-term borrowed funds	(1,356)	(13,258)
Treasury stock purchased	Treasury stock purchased	(95)	(270)	Treasury stock purchased	(95)	(270)

Net proceeds from issuance of preferred stock				Net proceeds from issuance of preferred stock	296	395
Redemption of preferred stock				Redemption of preferred stock	(250)	—
Dividends paid to common stockholders	Dividends paid to common stockholders	(167)	(168)	Dividends paid to common stockholders	(502)	(504)
Dividends paid to preferred stockholders	Dividends paid to preferred stockholders	(32)	(23)	Dividends paid to preferred stockholders	(88)	(73)
Premium paid to exchange subordinated debt	Premium paid to exchange subordinated debt	(1)	0	Premium paid to exchange subordinated debt	(1)	(80)
Payments of employee tax withholding for share-based compensation	Payments of employee tax withholding for share-based compensation	(21)	(14)	Payments of employee tax withholding for share-based compensation	(21)	(14)
Net cash provided by financing activities		3,689	10,767
Increase in cash and cash equivalents (1)		1,927	672
Net change due to financing activities				Net change due to financing activities	2,800	12,084
Net change in cash and cash equivalents(1)				Net change in cash and cash equivalents(1)	983	5,830
Cash and cash equivalents at beginning of period (1)	Cash and cash equivalents at beginning of period (1)	12,733	3,386	Cash and cash equivalents at beginning of period(1)	12,733	3,386
Cash and cash equivalents at end of period (1)	Cash and cash equivalents at end of period (1)	$14,660	$4,058	Cash and cash equivalents at end of period(1)	$13,716	$9,216

(1) Cash and cash equivalents includes cash and due from banks and interest-bearing cash and due from banks as reflected onin the Consolidated Balance Sheets.

The accompanying Notes to unaudited interim Consolidated Financial Statements are an integral part of these statements.

Citizens Financial Group, Inc. | 4956

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (UNAUDITED)

NOTE 1 - BASIS OF PRESENTATION

Basis of Presentation

The unaudited interim Consolidated Financial Statements, including the Notes presented in this document of Citizens Financial Group, Inc., have been prepared in accordance with GAAP interim reporting requirements, and therefore do not include all information and Notes included in the audited Consolidated Financial Statements in conformity with GAAP. These unaudited interim Consolidated Financial Statements and Notes presented in this document should be read in conjunction with the Company’s audited Consolidated Financial Statements and accompanying Notes included in the Company’s 2020 Form 10-K. The Company’s principal business activity is banking, conducted through its banking subsidiary, CBNA.

The unaudited interim Consolidated Financial Statements include the accounts of the Company and subsidiaries in which the Company has a controlling financial interest. All intercompany transactions and balances have been eliminated. The Company has evaluated its unconsolidated entities and does not believe that any entity in which it has an interest, but does not currently consolidate, meets the requirements to be consolidated as a variable interest entity. The unaudited interim Consolidated Financial Statements include all adjustments, consisting of normal recurring adjustments, necessary for a fair presentation of the results for the interim periods. The results for interim periods are not necessarily indicative of results for a full year.

The preparation of financial statements in conformity with GAAP requires management to make estimates and assumptions that affect the reported amounts of assets and liabilities at the date of the financial statements and the reported amounts of revenues and expenses during the reporting period. Actual results could differ from those estimates. Material estimates that are particularly susceptible to significant change in the near-term relate to the determination of the ~~ACL and the fair value of MSRs.~~ACL.

Significant Accounting Policies

For further information regarding the Company’s significant accounting policies, see Note 1 in the Company’s 2020 Form 10-K.

Completed Acquisitions

On September 1, 2021, the Company closed on its acquisition of Willamette, a Chicago, Illinois-based business valuation, forensic analysis, and transaction financial advisory services firm. This acquisition resulted in an estimated increase to goodwill of $15 million which was allocated to the Commercial business segment as of September 30, 2021. The Company expects that some adjustments of the fair values assigned to the assets acquired and liabilities assumed may subsequently be recorded, although any such adjustments are not expected to be material.

Pending Acquisitions

On May 26, 2021, the Company announced that it had entered into an agreement to acquire 80 East Coast branches and the national online deposit business from HSBC for an approximate 2.0% premium paid on deposits at closing. The branch purchase includes 66 locations in the New York City Metro area, 9 locations in the Mid-Atlantic/Washington D.C. area, and 5 locations in Southeast Florida. As of September 30, 2021, there were approximately $8.4 billion in deposits and $1.9 billion in loans. The transaction is expected to close in the first quarter of 2022, subject to the satisfaction of customary closing terms and conditions and regulatory approvals.

On July 28, 2021, the Company announced that it had entered into a definitive agreement and plan of merger under which the Company will acquire all of the outstanding shares of Investors for a combination of stock and cash. Pursuant to the terms of the agreement, Investors shareholders will receive 0.297 of a share of the Company’s common stock and $1.46 in cash for each share of Investors they own. The acquisition of Investors builds our physical presence in the northeast with the addition of 154 branches located in the greater New York City and Philadelphia metropolitan areas and across New Jersey. As of September 30, 2021, Investors had total assets of $27.3 billion, including $21.6 billion of loans, $24.5 billion of liabilities, including $20.4 billion of deposits, and $2.8 billion of stockholders’ equity. The merger is expected to close in early second quarter 2022, subject to approval by the shareholders of Investors, regulatory approvals, and other customary closing conditions.

On September 8, 2021, Citizens entered into a definitive agreement to acquire JMP in an all-cash transaction. Under the agreement, JMP shareholders will receive $7.50 for each common share of JMP they own,

Citizens Financial Group, Inc. | 57

or approximately $149 million in cash. This transaction is targeted to close in mid-fourth quarter 2021, subject to approval by the shareholders of JMP and other customary closing conditions.

NOTE 2 - SECURITIES

The following table presents the major components of securities at amortized cost and fair value:


		March 31, 2021				December 31, 2020					September 30, 2021				December 31, 2020
(in millions)	(in millions)	Amortized Cost	Gross Unrealized Gains	Gross Unrealized Losses	Fair Value	Amortized Cost	Gross Unrealized Gains	Gross Unrealized Losses	Fair Value	(in millions)	Amortized Cost	Gross Unrealized Gains	Gross Unrealized Losses	Fair Value	Amortized Cost	Gross Unrealized Gains	Gross Unrealized Losses	Fair Value
U.S. Treasury and other	U.S. Treasury and other	$11	$0	$0	$11	$11	$0	$0	$11	U.S. Treasury and other	$11	$—	$—	$11	$11	$—	$—	$11
State and political subdivisions	State and political subdivisions	3	0	0	3	3	0	0	3	State and political subdivisions	2	—	—	2	3	—	—	3
Mortgage-backed securities, at fair value:
Mortgage-backed securities:										Mortgage-backed securities:
Federal agencies and U.S. government sponsored entities	Federal agencies and U.S. government sponsored entities	23,966	415	(268)	24,113	21,954	571	(19)	22,506	Federal agencies and U.S. government sponsored entities	23,838	307	(305)	23,840	21,954	571	(19)	22,506
Other/non-agency	Other/non-agency	324	16	0	340	396	26	0	422	Other/non-agency	280	11	—	291	396	26	—	422
Total mortgage-backed securities, at fair value		24,290	431	(268)	24,453	22,350	597	(19)	22,928

Total mortgage-backed securities										Total mortgage-backed securities	24,118	318	(305)	24,131	22,350	597	(19)	22,928
Collateralized loan obligations										Collateralized loan obligations	767	—	—	767	—	—	—	—
Total debt securities available for sale, at fair value	Total debt securities available for sale, at fair value	$24,304	$431	($268)	$24,467	$22,364	$597	($19)	$22,942	Total debt securities available for sale, at fair value	$24,898	$318	($305)	$24,911	$22,364	$597	($19)	$22,942
Federal agencies and U.S. government sponsored entities	Federal agencies and U.S. government sponsored entities	$2,139	$84	$0	$2,223	$2,342	$122	$0	$2,464	Federal agencies and U.S. government sponsored entities	$1,705	$73	$—	$1,778	$2,342	$122	$—	$2,464
Total mortgage-backed securities, at cost		2,139	84	0	2,223	2,342	122	0	2,464
Asset-backed securities, at cost		856	0	(2)	854	893	0	0	893
Total mortgage-backed securities										Total mortgage-backed securities	1,705	73	—	1,778	2,342	122	—	2,464
Asset-backed securities										Asset-backed securities	787	2	—	789	893	—	—	893
Total debt securities held to maturity	Total debt securities held to maturity	$2,995	$84	($2)	$3,077	$3,235	$122	$0	$3,357	Total debt securities held to maturity	$2,492	$75	$—	$2,567	$3,235	$122	$—	$3,357
Equity securities, at cost										Equity securities, at cost	$616	$—	$—	$616	$604	$—	$—	$604
Equity securities, at fair value	Equity securities, at fair value	$73	$—	$—	$73	$66	$—	$—	$66	Equity securities, at fair value	88	—	—	88	66	—	—	66
Equity securities, at cost		603	—	—	603	604	—	—	604

Accrued interest receivable on debt securities totaled ~~$56~~$53 million and $55 million as of ~~March 31,~~September 30, 2021 and December 31, 2020, respectively, and is included in other assets onin the Consolidated Balance Sheets.

Citizens Financial Group, Inc. | 5058

The following table presents the amortized cost and fair value of debt securities by contractual maturity as of ~~March 31,~~September 30, 2021. Expected maturities may differ from contractual maturities because issuers may have the right to call or prepay obligations with or without incurring penalties.


		March 31, 2021						September 30, 2021
		Distribution of Maturities						Distribution of Maturities
(in millions)	(in millions)	1 Year or Less	After 1 Year through 5 Years	After 5 Years through 10 Years	After 10 Years	Total	(in millions)	1 Year or Less	After 1 Year through 5 Years	After 5 Years through 10 Years	After 10 Years	Total
Amortized cost:	Amortized cost:						Amortized cost:
U.S. Treasury and other	U.S. Treasury and other	$11	$0	$0	$0	$11	U.S. Treasury and other	$11	$—	$—	$—	$11
State and political subdivisions	State and political subdivisions	0	0	0	3	3	State and political subdivisions	—	—	—	2	2
Mortgage-backed securities:	Mortgage-backed securities:						Mortgage-backed securities:
Federal agencies and U.S. government sponsored entities	Federal agencies and U.S. government sponsored entities	2	108	1,626	22,230	23,966	Federal agencies and U.S. government sponsored entities	1	32	1,989	21,816	23,838
Other/non-agency	Other/non-agency	0	0	0	324	324	Other/non-agency	—	—	—	280	280

Collateralized loan obligations							Collateralized loan obligations	—	—	—	767	767
Total debt securities available for sale	Total debt securities available for sale	13	108	1,626	22,557	24,304	Total debt securities available for sale	12	32	1,989	22,865	24,898
Mortgage-backed securities:	Mortgage-backed securities:						Mortgage-backed securities:
Federal agencies and U.S. government sponsored entities	Federal agencies and U.S. government sponsored entities	0	0	0	2,139	2,139	Federal agencies and U.S. government sponsored entities	—	—	—	1,705	1,705
Asset-backed securities	Asset-backed securities	0	0	856	0	856	Asset-backed securities	—	—	787	—	787
Total debt securities held to maturity	Total debt securities held to maturity	0	0	856	2,139	2,995	Total debt securities held to maturity	—	—	787	1,705	2,492
Total amortized cost of debt securities	Total amortized cost of debt securities	$13	$108	$2,482	$24,696	$27,299	Total amortized cost of debt securities	$12	$32	$2,776	$24,570	$27,390

Fair value:	Fair value:						Fair value:
U.S. Treasury and other	U.S. Treasury and other	$11	$0	$0	$0	$11	U.S. Treasury and other	$11	$—	$—	$—	$11
State and political subdivisions	State and political subdivisions	0	0	0	3	3	State and political subdivisions	—	—	—	2	2
Mortgage-backed securities:	Mortgage-backed securities:						Mortgage-backed securities:
Federal agencies and U.S. government sponsored entities	Federal agencies and U.S. government sponsored entities	2	111	1,676	22,324	24,113	Federal agencies and U.S. government sponsored entities	1	33	2,036	21,770	23,840
Other/non-agency	Other/non-agency	0	0	0	340	340	Other/non-agency	—	—	—	291	291

Collateralized loan obligations							Collateralized loan obligations	—	—	—	767	767
Total debt securities available for sale	Total debt securities available for sale	13	111	1,676	22,667	24,467	Total debt securities available for sale	12	33	2,036	22,830	24,911
Mortgage-backed securities:	Mortgage-backed securities:						Mortgage-backed securities:
Federal agencies and U.S. government sponsored entities	Federal agencies and U.S. government sponsored entities	0	0	0	2,223	2,223	Federal agencies and U.S. government sponsored entities	—	—	—	1,778	1,778
Asset-backed securities	Asset-backed securities	0	0	854	0	854	Asset-backed securities	—	—	789	—	789
Total debt securities held to maturity	Total debt securities held to maturity	0	0	854	2,223	3,077	Total debt securities held to maturity	—	—	789	1,778	2,567
Total fair value of debt securities	Total fair value of debt securities	$13	$111	$2,530	$24,890	$27,544	Total fair value of debt securities	$12	$33	$2,825	$24,608	$27,478

Taxable interest income from investment securities as presented onin the Consolidated Statements of Operations was ~~$128~~$116 million and ~~$147~~$121 million for the three months ended ~~March 31,~~September 30, 2021 and 2020, respectively, and $368 million and $398 million for the nine months ended September 30, 2021 and 2020, respectively.

The following table presents realized gains and losses on securities:


		Three Months Ended March 31,		Three Months Ended September 30,				Nine Months Ended September 30,
(in millions)	(in millions)		2021		2020	(in millions)	2021	2020	2021	2020
Gains on sale of debt securities	Gains on sale of debt securities		$3		$0	Gains on sale of debt securities	$3	$1	$9	$4
Losses on sale of debt securities	Losses on sale of debt securities		0		0	Losses on sale of debt securities	—	—	—	—
Debt securities gains, net	Debt securities gains, net		$3		$0	Debt securities gains, net	$3	$1	$9	$4

Citizens Financial Group, Inc. | 59

The following table presents the amortized cost and fair value of debt securities pledged:


		March 31, 2021		December 31, 2020			September 30, 2021		December 31, 2020
(in millions)	(in millions)	Amortized Cost	Fair Value	Amortized Cost	Fair Value	(in millions)	Amortized Cost	Fair Value	Amortized Cost	Fair Value
Pledged against derivatives, to qualify for fiduciary powers, and to secure public and other deposits as required by law						Pledged against derivatives, to qualify for fiduciary powers, and to secure public and other deposits as required by law	$4,547	$4,556	$3,818	$3,937
Pledged against FHLB borrowed funds						Pledged against FHLB borrowed funds	227	239	394	423
Pledged against repurchase agreements	Pledged against repurchase agreements	$53	$55	$224	$231	Pledged against repurchase agreements	1	1	224	231
Pledged against FHLB borrowed funds		322	340	394	423
Pledged against derivatives, to qualify for fiduciary powers, and to secure public and other deposits as required by law		3,677	3,725	3,818	3,937

The Company regularly enters into security repurchase agreements with unrelated counterparties, which involve the transfer of a security from one party to another, and a subsequent transfer of substantially the same security back to the original party. These repurchase agreements are typically short-term in nature and are

~~Citizens Financial Group, Inc. | 51~~

accounted for as secured borrowed funds onin the Company’s Consolidated Balance Sheets. The Company recognized 0no offsetting of short-term receivables or payables as of ~~March 31,~~September 30, 2021 or December 31, 2020. The Company offsets certain derivative assets and derivative liabilities onin the Consolidated Balance Sheets. For further information, see Note 8.

Securitizations of mortgage loans retained in the investment portfolio were ~~$81~~$60 million and $223 million for the three and nine months ended ~~March 31, 2021.~~September 30, 2021, respectively. There were 0$34 million securitizations of mortgage loans retained in the investment portfolio for the three and nine months ended ~~March 31,~~September 30, 2020. These securitizations include a substantive guarantee by a third party. In 2021, the guarantors were FNMA, FHLMC, and ~~FHLMC.~~GNMA. The debt securities received from the guarantors are classified as AFS.

Impairment

As of ~~March 31,~~September 30, 2021, the Company concluded that ~~71%~~68% of HTM securities met the zero expected credit loss criteria; therefore, no ACL was recognized. For the ~~remaining 29%,~~remainder, the lifetime expected credit losses were determined to be insignificant based on the modeling of the Company’s credit loss position in the ~~security.~~securities. The Company monitors the credit exposure through the use of credit quality indicators. For these securities, the Company uses external credit ratings or an internally derived credit rating when an external rating is not available. All securities were determined to be investment grade at ~~March 31,~~September 30, 2021.

The following tables present AFS mortgage-backed debt securities with fair values below their respective carrying values, separated by the duration the securities have been in a continuous unrealized loss position:

March 31, 2021

September 30, 2021

Less than 12 Months

12 Months or Longer

Total

Less than 12 Months

12 Months or Longer

Total

(dollars in millions)

Fair Value

Gross Unrealized Losses

Fair Value

Gross Unrealized Losses

Fair Value

Gross Unrealized Losses

(dollars in millions)

Fair Value

Gross Unrealized Losses

Fair Value

Gross Unrealized Losses

Fair Value

Gross Unrealized Losses

Federal agencies and U.S. government sponsored entities

$9,997

($268)

$9,997

($268)

Federal agencies and U.S. government sponsored entities

$682

($21)

$11,969

($284)

$12,651

($305)

December 31, 2020

Less than 12 Months

12 Months or Longer

Total

Less than 12 Months

12 Months or Longer

Total

(dollars in millions)

Fair Value

Gross Unrealized Losses

Fair Value

Gross Unrealized Losses

Fair Value

Gross Unrealized Losses

(dollars in millions)

Fair Value

Gross Unrealized Losses

Fair Value

Gross Unrealized Losses

Fair Value

Gross Unrealized Losses

Federal agencies and U.S. government sponsored entities

$1,991

($19)

$1,991

($19)

Federal agencies and U.S. government sponsored entities

$1,991

($19)

$—

$1,991

($19)

Citizens does not currently have the intent to sell these debt securities, and it is not more likely than not that the Company will be required to sell these debt securities prior to recovery of their amortized cost bases. Citizens has determined that credit losses are not expected to be incurred on the agency ~~and~~MBS, non-agency MBS, and CLOs identified with unrealized losses as of ~~March 31,~~September 30, 2021. The unrealized losses on these debt securities reflect non-credit-related factors driven by changes in interest rates. Therefore, the Company has determined that these debt securities are not impaired.

Citizens Financial Group, Inc. | 60

NOTE 3 - LOANS AND LEASES

Loans held for investment are reported at the amount of their outstanding principal, net of charge-offs, unearned income, deferred loan origination fees and costs, and unamortized premiums or discounts on purchased loans.

Loans and leases are disclosed in portfolio segments and classes. The Company’s loan and lease portfolio segments are commercial and retail. The classes of loans and leases are: commercial and industrial, commercial real estate, leases, residential mortgages, home equity, automobile, education and other retail.

~~Citizens Financial Group, Inc. | 52~~

The following table presents loans and leases, excluding LHFS.


(in millions)	(in millions)	March 31, 2021	December 31, 2020	(in millions)	September 30, 2021	December 31, 2020
Commercial and industrial (1)	Commercial and industrial (1)	$44,058	$44,173	Commercial and industrial(1)	$41,854	$44,173
Commercial real estate	Commercial real estate	14,553	14,652	Commercial real estate	14,508	14,652
Leases	Leases	1,802	1,968	Leases	1,593	1,968
Total commercial	Total commercial	60,413	60,793	Total commercial	57,955	60,793
Residential mortgages(2)	Residential mortgages(2)	19,202	19,539	Residential mortgages(2)	21,513	19,539
Home equity	Home equity	11,854	12,149	Home equity	11,889	12,149
Automobile	Automobile	12,344	12,153	Automobile	13,492	12,153
Education	Education	12,691	12,308	Education	13,000	12,308
Other retail	Other retail	5,691	6,148	Other retail	5,469	6,148
Total retail loans		61,782	62,297
Total retail				Total retail	65,363	62,297
Total loans and leases	Total loans and leases	$122,195	$123,090	Total loans and leases	$123,318	$123,090

(1) Includes ~~$5.1~~$1.9 billion and $4.2 billion of PPP loans fully guaranteed by the SBA as of ~~March 31,~~September 30, 2021 and December 31, 2020, respectively.

(2) Includes fully or partially guaranteed FHA, VA and USDA loans of $1.4 billion at September 30, 2021 and $249 million at December 31, 2020, including loans acquired through an exercise of the GNMA early buyout option.

~~Accrued~~

Included in other assets is accrued interest receivable on loans and leases held for investment ~~totaled $444~~totaling $464 million and $449 million as of ~~March 31,~~September 30, 2021 and December 31, 2020, ~~respectively, and is included in other assets in the Consolidated Balance Sheets.~~

~~During the three months ended March 31, 2021 and 2020, the Company purchased $301 million and $218 million of education loans, respectively, and $177 million and $272 million of other retail loans,~~ respectively.

During the three months ended ~~March 31,~~September 30, 2021 and 2020, the Company ~~sold $326~~purchased $323 million and ~~$191~~$801 million of ~~commercial~~education loans, and $119 million and $101 million of other retail loans, respectively. During the three months ended ~~March 31, 2020,~~September 30, 2021, the ~~company sold $1.5 billion~~Company purchased $478 million of residential mortgage loans as compared to none in the same period of 2020. During the nine months ended September 30, 2021 and 2020, the Company purchased $975 million and $1.7 billion of education loans, and $472 million and $628 million of other retail loans, respectively. During the nine months ended September 30, 2021, the Company purchased $478 million of residential mortgage loans as compared to none in the same period of 2020.

During the three months ended September 30, 2021 and 2020, the Company sold $202 million and $94 million of commercial loans, respectively. During the three months ended September 30, 2020, the Company sold $879 million of education loans as compared to none in the same period of 2021. During the nine months ended September 30, 2021 and 2020, the Company sold $765 million and $356 million of commercial loans, respectively. During the nine months ended September 30, 2020, the Company sold $1.5 billion of residential mortgage loans and $879 million of education loans as compared to none in the same period of 2021.

Loans pledged as collateral for FHLB borrowed funds, primarily residential mortgages and home equity products, totaled ~~$25.3~~$25.2 billion and $25.5 billion at ~~March 31,~~September 30, 2021 and December 31, 2020, respectively. Loans pledged as collateral to support the contingent ability to borrow at the FRB discount window, if necessary, were primarily comprised of education, ~~auto,~~automobile, commercial and industrial, and commercial real estate loans, and totaled ~~$40.7~~$38.1 billion and $40.0 billion at ~~March 31,~~September 30, 2021 and December 31, 2020, respectively.

Interest income on direct financing and sales-type leases was ~~$13~~$12 million and ~~$18~~$17 million for the three months ended ~~March 31,~~September 30, 2021 and 2020, respectively, and is reported within interest and fees on loans and leases in the Consolidated Statements of Operations. For the nine months ended September 30, 2021 and 2020, this interest income was $37 million and $54 million, respectively.

Citizens Financial Group, Inc. | 61

The following table presents the composition of LHFS.


		March 31, 2021			December 31, 2020				September 30, 2021				December 31, 2020
(in millions)	(in millions)	Residential Mortgages(1)	Commercial(2)	Total		Residential Mortgages(1)	Commercial(2)	Total		(in millions)	Residential Mortgages(1)	Commercial(2)	Total	Residential Mortgages(1)	Commercial(2)	Total
Loans held for sale at fair value	Loans held for sale at fair value	$4,208	$96	$4,304		$3,416	$148	$3,564		Loans held for sale at fair value	$3,104	$73	$3,177	$3,416	$148	$3,564
Other loans held for sale	Other loans held for sale	0	75	75		0	439	439		Other loans held for sale	—	93	93	—	439	439

(1) Residential mortgage LHFS are originated for sale.

(2) Commercial LHFS at fair value consist of loans managed by the Company’s commercial secondary loan desk. Other commercial LHFS generally consist of loans associated with the Company’s syndication business.

NOTE 4 - ALLOWANCE FOR CREDIT LOSSES, ~~NONACCRUING~~NONACCRUAL LOANS AND LEASES, AND CONCENTRATIONS OF CREDIT RISK

Allowance for Credit Losses

~~Management’s~~Recorded in the ACL is management’s estimate of expected credit losses in the Company’s loan and lease ~~portfolios is recorded in the ALLL and the allowance for unfunded lending commitments (collectively the ACL).~~portfolios. See Note 5 in the Company’s 2020 Form 10-K for a detailed discussion of the ACL reserve methodology and estimation techniques as of December 31, 2020. There were no significant changes to the ACL reserve methodology in the ~~three~~nine months ended ~~March 31,~~September 30, 2021.

~~Citizens Financial Group, Inc. | 53~~

The following table presents a summary of changes in the ALLL and the allowance for unfunded lending commitments for the three months ended ~~March~~and nine months ended September 30, 2021:


	Three Months Ended September 30, 2021			Nine Months Ended September 30, 2021
(in millions)	Commercial	Retail	Total	Commercial	Retail	Total
Allowance for loan and lease losses, beginning of period	$953	$994	$1,947	$1,233	$1,210	$2,443


Charge-offs	(17)	(70)	(87)	(196)	(243)	(439)
Recoveries	3	40	43	37	122	159
Net charge-offs	(14)	(30)	(44)	(159)	(121)	(280)

Provision charged to income	(72)	24	(48)	(207)	(101)	(308)
Allowance for loan and lease losses, end of period	$867	$988	$1,855	$867	$988	$1,855

Allowance for unfunded lending commitments, beginning of period	$121	$13	$134	$186	$41	$227


Provision for unfunded lending commitments	9	6	15	(56)	(22)	(78)
Allowance for unfunded lending commitments, end of period	$130	$19	$149	$130	$19	$149

Overall, an ending ACL balance of $2.0 billion at September 30, 2021 compared to $2.7 billion at December 31, ~~2021:~~

Three Months Ended March 31, 2021
(in millions) Commercial Retail Total
Allowance for loan and lease losses, beginning of period $1,233 $1,210 $2,443
Charge-offs (134) (93) (227)
Recoveries 30 39 69
Net charge-offs (104) (54) (158)
Provision charged to income 17 (108) (91)
Allowance for loan and lease losses, end of period $1,146 $1,048 $2,194
Allowance for unfunded lending commitments, beginning of period $186 $41 $227
Provision for unfunded lending commitments (21) (28) (49)
Allowance for unfunded lending commitments, end of period $165 $13 $178

2020. The difference in ACL as of ~~March 31,~~September 30, 2021 as compared to December 31, 2020 was due to ~~higher~~ net charge-offs of ~~$158~~$280 million, as detailed below, coupled with a ~~negative~~credit provision ~~for credit losses for $140~~benefit of $386 million. This reflected strong credit performance across the retail and commercial loan portfolios, and improvement in the macroeconomic outlook. ~~Overall, an ending ACL balance of $2.4 billion at March 31, 2021 compared to $2.7 billion at December 31, 2020.~~

The ~~increase~~decrease in commercial net charge-offs of ~~$60~~$126 million infor the ~~three~~nine months ended ~~March 31,~~September 30, 2021 as compared to the ~~three~~nine months ended ~~March 31,~~September 30, 2020 ~~was driven by higher charge-offs in finance~~reflects the economic recovery following the COVID-19 pandemic and ~~insurance, including one large charge-off related to a financial sponsor, and CRE.~~associated lockdowns. Retail net charge-offs were down ~~$39~~$97 million in the ~~three~~nine months ended ~~March 31,~~September 30, 2021 as compared to the ~~three~~nine months ended ~~March 31,~~September 30, 2020 as a result of government stimulus and forbearance ~~programs.~~programs as well as strong collateral values in residential real estate and automobile.

To determine the ACL as of ~~March, 31,~~September 30, 2021, Citizens utilized an economic forecast that generally reflects real GDP growth of approximately ~~3.2%~~5.8% over ~~2021, returning to fourth quarter 2019 real GDP levels by the last quarter of~~ 2021. The forecast also projects the unemployment rate to be in the range of ~~6.3%~~5.3% to ~~7.0%~~6.3% throughout 2021. ~~Overall, this~~This forecast reflects an overall improved macroeconomic outlook as compared to December 31, 2020. We continue to utilize our qualitative allowance framework to reassess and adjust ACL reserve levels. Macroeconomic forecast risk, driven by uncertainty and volatility of key macroeconomic variables, is one of the primary factors influencing our qualitative reserve. As the economic recovery following the COVID-19 pandemic has continued, we have assessed risks to the recovery, including potential for continuing impacts from COVID-19 variants, challenges in the global supply chain, and recent inflationary trends, as well as potential impacts from ending monetary and fiscal stimulus programs. In addition to judgment applied atto the commercial portfolio as a whole, Citizens continued to apply management judgment

Citizens Financial Group, Inc. | 62

to adjust the modeled reserves in the commercial industry sectors most impacted by the COVID-19 pandemic and associated lockdowns, including CRE retail, CRE office and hospitality and casual dining.

Accrued interest receivable on loans and leases is excluded from asset balances used to calculate the ACL. Loans in COVID-19 pandemic-related forbearance programs continue to accrue interest during the forbearance period; a reserve is established for interest income expected to be uncollectible following forbearance. Accrued interest reversed against interest income for the three months ended March 31, 2021 was $1 million and $6 million for commercial and retail, respectively. For the three months ended March 31, 2020, these reversals were $1 million and $5 million for commercial and retail, respectively.

~~Citizens Financial Group, Inc. | 54~~

The following table presents a summary of changes in the ALLL and the allowance for unfunded lending commitments for the three months and nine months ended ~~March 31,~~September 30, 2020:


		Three Months Ended March 31, 2020			Three Months Ended September 30, 2020					Nine Months Ended September 30, 2020
(in millions)	(in millions)		Commercial	Retail		Total	(in millions)	Commercial	Retail	Total	Commercial	Retail	Total
Allowance for loan and lease losses, beginning of period	Allowance for loan and lease losses, beginning of period		$674	$578		$1,252	Allowance for loan and lease losses, beginning of period	$1,235	$1,213	$2,448	$674	$578	$1,252
Cumulative effect of change in accounting principle	Cumulative effect of change in accounting principle		(176)	629		453	Cumulative effect of change in accounting principle	—	—	—	(176)	629	453
Allowance for loan and lease losses, beginning of period, adjusted	Allowance for loan and lease losses, beginning of period, adjusted		498	1,207		1,705	Allowance for loan and lease losses, beginning of period, adjusted	1,235	1,213	2,448	498	1,207	1,705
Charge-offs	Charge-offs		(47)	(127)		(174)	Charge-offs	(171)	(86)	(257)	(292)	(319)	(611)
Recoveries	Recoveries		3	34		37	Recoveries	1	37	38	7	101	108
Net charge-offs	Net charge-offs		(44)	(93)		(137)	Net charge-offs	(170)	(49)	(219)	(285)	(218)	(503)

Provision charged to income	Provision charged to income		298	305		603	Provision charged to income	224	89	313	1,076	264	1,340
Allowance for loan and lease losses, end of period	Allowance for loan and lease losses, end of period		$752	$1,419		$2,171	Allowance for loan and lease losses, end of period	$1,289	$1,253	$2,542	$1,289	$1,253	$2,542

Allowance for unfunded lending commitments, beginning of period	Allowance for unfunded lending commitments, beginning of period		$44	$0		$44	Allowance for unfunded lending commitments, beginning of period	$69	$10	$79	$44	$—	$44
Cumulative effect of change in accounting principle	Cumulative effect of change in accounting principle		(3)	1		(2)	Cumulative effect of change in accounting principle	—	—	—	(3)	1	(2)
Allowance for unfunded lending commitments, beginning of period, adjusted	Allowance for unfunded lending commitments, beginning of period, adjusted		41	1		42	Allowance for unfunded lending commitments, beginning of period, adjusted	69	10	79	41	1	42
Provision for unfunded lending commitments	Provision for unfunded lending commitments		(3)	0		(3)	Provision for unfunded lending commitments	83	32	115	111	41	152
Allowance for unfunded lending commitments, end of period	Allowance for unfunded lending commitments, end of period		$38	$1		$39	Allowance for unfunded lending commitments, end of period	$152	$42	$194	$152	$42	$194

Credit Quality Indicators

~~Loan~~The Company presents loan and lease portfolio segments and classes ~~excluding LHFS, are presented~~ by credit quality indicator and vintage year. Citizens defines the vintage date for the purpose of this disclosure as the date of the most recent credit decision. In general, renewals are categorized as new credit decisions and reflect the renewal date as the vintage date. Loans modified in a TDR are considered ~~to be~~ a continuation of the original loan and vintage date corresponds with the ~~initial loan origination date.~~most recent credit decision.

For commercial loans and leases, Citizens utilizes regulatory classification ratings to monitor credit quality. ~~Regulatory~~The assignment of regulatory classification ratings ~~are assigned~~occurs at loan origination and are periodically re-evaluated by Citizens utilizing a risk-based approach, ~~or at~~including any time management becomes aware of information affecting the borrowers' ability to fulfill their obligations. ~~Both~~The review process considers both quantitative and qualitative ~~factors are considered in this review process.~~factors. Loans with a “pass” rating are those that the Company believes will be fully ~~repaid~~repay in accordance with the contractual loan terms. Commercial loans and leases ~~that are~~identified as “criticized” ~~are those that~~ have some weakness or potential weakness that indicate an increased probability of future loss. ~~“Criticized”~~Citizens groups “criticized” loans ~~are grouped~~ into three categories, “special mention,” ~~“substandard”~~“substandard,” and “doubtful.” Special mention loans have potential weaknesses that, if left uncorrected, may result in deterioration of the Company’s credit position at some future date. Substandard loans are inadequately protected loans; these loans have well-defined weaknesses that could hinder normal repayment or collection of the debt. Doubtful loans have the same weaknesses as substandard, with the added ~~characteristics~~characteristic that the possibility of loss is high and collection of the full amount of the loan is improbable.

Citizens Financial Group, Inc. | 5563

The following table presents the amortized cost basis of commercial loans and leases, by vintage date and regulatory classification rating, as of ~~March 31,~~September 30, 2021:


		Term Loans by Origination Year						Revolving Loans				Term Loans by Origination Year						Revolving Loans
(in millions)	(in millions)	2021	2020	2019	2018	2017	Prior to 2017	Within the Revolving Period	Converted to Term	Total	(in millions)	2021	2020	2019	2018	2017	Prior to 2017	Within the Revolving Period	Converted to Term	Total
Commercial and industrial	Commercial and industrial										Commercial and industrial
Pass(1)	Pass(1)	$3,000	$7,178	$5,699	$3,995	$2,206	$3,384	$15,134	$326	$40,922	Pass(1)	$6,411	$4,086	$4,723	$3,079	$1,723	$2,480	$16,578	$138	$39,218
Special Mention	Special Mention	0	41	221	241	86	244	415	34	1,282	Special Mention	4	47	226	148	55	182	451	2	1,115
Substandard	Substandard	22	101	294	256	124	177	612	23	1,609	Substandard	40	110	229	121	91	227	550	18	1,386
Doubtful	Doubtful	0	65	11	31	28	35	72	3	245	Doubtful	26	8	12	21	11	17	37	3	135
Total commercial and industrial	Total commercial and industrial	3,022	7,385	6,225	4,523	2,444	3,840	16,233	386	44,058	Total commercial and industrial	6,481	4,251	5,190	3,369	1,880	2,906	17,616	161	41,854
Commercial real estate	Commercial real estate										Commercial real estate
Pass	Pass	253	2,411	3,815	3,212	1,206	1,794	940	0	13,631	Pass	1,073	2,586	3,835	2,484	863	1,343	962	—	13,146
Special Mention	Special Mention	0	9	131	72	178	99	0	0	489	Special Mention	46	3	148	99	169	151	—	—	616
Substandard	Substandard	46	116	58	58	49	81	0	0	408	Substandard	28	97	91	279	150	81	9	—	735
Doubtful	Doubtful	0	16	0	7	0	2	0	0	25	Doubtful	—	9	—	—	—	2	—	—	11
Total commercial real estate	Total commercial real estate	299	2,552	4,004	3,349	1,433	1,976	940	0	14,553	Total commercial real estate	1,147	2,695	4,074	2,862	1,182	1,577	971	—	14,508
Leases	Leases										Leases
Pass	Pass	94	401	240	225	116	675	0	0	1,751	Pass	284	281	191	180	79	504	—	—	1,519
Special Mention	Special Mention	0	3	4	2	6	19	0	0	34	Special Mention	2	16	2	8	5	16	—	—	49
Substandard	Substandard	0	13	2	1	0	0	0	0	16	Substandard	1	16	6	—	—	1	—	—	24
Doubtful	Doubtful	0	0	0	0	0	1	0	0	1	Doubtful	—	—	—	—	—	1	—	—	1
Total leases	Total leases	94	417	246	228	122	695	0	0	1,802	Total leases	287	313	199	188	84	522	—	—	1,593
Total commercial loans and leases
Total commercial											Total commercial
Pass(1)	Pass(1)	3,347	9,990	9,754	7,432	3,528	5,853	16,074	326	56,304	Pass(1)	7,768	6,953	8,749	5,743	2,665	4,327	17,540	138	53,883
Special Mention	Special Mention	0	53	356	315	270	362	415	34	1,805	Special Mention	52	66	376	255	229	349	451	2	1,780
Substandard	Substandard	68	230	354	315	173	258	612	23	2,033	Substandard	69	223	326	400	241	309	559	18	2,145
Doubtful	Doubtful	0	81	11	38	28	38	72	3	271	Doubtful	26	17	12	21	11	20	37	3	147
Total commercial	Total commercial	$3,415	$10,354	$10,475	$8,100	$3,999	$6,511	$17,173	$386	$60,413	Total commercial	$7,915	$7,259	$9,463	$6,419	$3,146	$5,005	$18,587	$161	$57,955

(1) Includes ~~$5.1~~$1.9 billion of PPP loans designated as pass that are fully guaranteed by the SBA originating in 2021 and 2020.

Citizens Financial Group, Inc. | 5664

The following table presents the amortized cost basis of commercial loans and leases, by vintage date and regulatory classification rating, as of December 31, 2020:


		Term Loans by Origination Year						Revolving Loans				Term Loans by Origination Year						Revolving Loans
(in millions)	(in millions)	2020	2019	2018	2017	2016	Prior to 2016	Within the Revolving Period	Converted to Term	Total	(in millions)	2020	2019	2018	2017	2016	Prior to 2016	Within the Revolving Period	Converted to Term	Total
Commercial and industrial	Commercial and industrial										Commercial and industrial
Pass(1)	Pass(1)	$8,036	$5,730	$4,180	$2,174	$1,157	$1,980	$17,281	$340	$40,878	Pass(1)	$8,036	$5,730	$4,180	$2,174	$1,157	$1,980	$17,281	$340	$40,878
Special Mention	Special Mention	34	264	163	84	60	173	771	34	1,583	Special Mention	34	264	163	84	60	173	771	34	1,583
Substandard	Substandard	91	195	248	100	81	127	600	22	1,464	Substandard	91	195	248	100	81	127	600	22	1,464
Doubtful	Doubtful	65	10	34	38	3	31	63	4	248	Doubtful	65	10	34	38	3	31	63	4	248
Total commercial and industrial	Total commercial and industrial	8,226	6,199	4,625	2,396	1,301	2,311	18,715	400	44,173	Total commercial and industrial	8,226	6,199	4,625	2,396	1,301	2,311	18,715	400	44,173
Commercial real estate	Commercial real estate										Commercial real estate
Pass	Pass	1,848	2,836	2,810	1,106	566	919	3,271	0	13,356	Pass	1,848	2,836	2,810	1,106	566	919	3,271	—	13,356
Special Mention	Special Mention	19	130	121	92	94	48	300	0	804	Special Mention	19	130	121	92	94	48	300	—	804
Substandard	Substandard	116	2	65	5	53	26	149	0	416	Substandard	116	2	65	5	53	26	149	—	416
Doubtful	Doubtful	16	26	8	0	0	2	24	0	76	Doubtful	16	26	8	—	—	2	24	—	76
Total commercial real estate	Total commercial real estate	1,999	2,994	3,004	1,203	713	995	3,744	0	14,652	Total commercial real estate	1,999	2,994	3,004	1,203	713	995	3,744	—	14,652
Leases	Leases										Leases
Pass	Pass	455	246	229	139	180	673	0	0	1,922	Pass	455	246	229	139	180	673	—	—	1,922
Special Mention	Special Mention	3	4	2	4	2	18	0	0	33	Special Mention	3	4	2	4	2	18	—	—	33
Substandard	Substandard	0	2	2	4	4	0	0	0	12	Substandard	—	2	2	4	4	—	—	—	12
Doubtful	Doubtful	0	0	0	0	0	1	0	0	1	Doubtful	—	—	—	—	—	1	—	—	1
Total leases	Total leases	458	252	233	147	186	692	0	0	1,968	Total leases	458	252	233	147	186	692	—	—	1,968
Total commercial loans and leases
Total commercial											Total commercial
Pass(1)	Pass(1)	10,339	8,812	7,219	3,419	1,903	3,572	20,552	340	56,156	Pass(1)	10,339	8,812	7,219	3,419	1,903	3,572	20,552	340	56,156
Special Mention	Special Mention	56	398	286	180	156	239	1,071	34	2,420	Special Mention	56	398	286	180	156	239	1,071	34	2,420
Substandard	Substandard	207	199	315	109	138	153	749	22	1,892	Substandard	207	199	315	109	138	153	749	22	1,892
Doubtful	Doubtful	81	36	42	38	3	34	87	4	325	Doubtful	81	36	42	38	3	34	87	4	325
Total commercial	Total commercial	$10,683	$9,445	$7,862	$3,746	$2,200	$3,998	$22,459	$400	$60,793	Total commercial	$10,683	$9,445	$7,862	$3,746	$2,200	$3,998	$22,459	$400	$60,793

(1) Includes $4.2 billion of PPP loans designated as pass that are fully guaranteed by the SBA originating in 2020.

For retail loans, Citizens utilizes FICO credit scores ~~provided by FICO~~ and the loan’s payment and delinquency status to monitor credit quality. Management believes FICO ~~credit~~ scores are ~~considered~~ the strongest indicator of credit losses over the contractual life of the loan asand assist management in predicting the ~~scores~~borrower’s future payment performance. Scores are based on current and historical national industry-wide consumer level credit performance ~~data, and assist management in predicting the borrower’s future payment performance.~~data.

Citizens Financial Group, Inc. | 5765

The following table presents the amortized cost basis of retail loans, by vintage date and FICO scores, as of ~~March 31,~~September 30, 2021:


		Term Loans by Origination Year						Revolving Loans				Term Loans by Origination Year						Revolving Loans
(in millions)	(in millions)	2021	2020	2019	2018	2017	Prior to 2017	Within the Revolving Period	Converted to Term	Total	(in millions)	2021	2020	2019	2018	2017	Prior to 2017	Within the Revolving Period	Converted to Term	Total
Residential mortgages	Residential mortgages										Residential mortgages
800+	800+	$307	$3,088	$1,756	$556	$1,014	$3,023	$0	$0	$9,744	800+	$1,585	$3,179	$1,403	$395	$784	$2,389	$—	$—	$9,735
740-799	740-799	729	2,369	944	337	446	1,442	0	0	6,267	740-799	2,607	2,087	853	265	384	1,253	—	—	7,449
680-739	680-739	175	699	331	140	157	681	0	0	2,183	680-739	639	613	356	173	185	611	—	—	2,577
620-679	620-679	14	96	93	46	65	306	0	0	620	620-679	84	117	169	103	112	306	—	—	891
<620	<620	2	25	28	40	53	224	0	0	372	<620	8	56	166	167	165	281	—	—	843
No FICO available(1)	No FICO available(1)	2	2	1	0	0	11	0	0	16	No FICO available(1)	2	5	1	—	—	10	—	—	18
Total residential mortgages	Total residential mortgages	1,229	6,279	3,153	1,119	1,735	5,687	0	0	19,202	Total residential mortgages	4,925	6,057	2,948	1,103	1,630	4,850	—	—	21,513
Home equity	Home equity										Home equity
800+	800+	0	3	7	8	6	192	4,288	335	4,839	800+	—	2	6	6	4	154	4,333	294	4,799
740-799	740-799	0	1	5	6	6	170	3,167	317	3,672	740-799	1	1	5	5	8	137	3,405	299	3,861
680-739	680-739	0	1	6	11	16	175	1,610	270	2,089	680-739	—	1	8	13	17	151	1,665	250	2,105
620-679	620-679	0	3	13	20	23	144	363	189	755	620-679	—	3	13	23	19	123	345	176	702
<620	<620	0	5	21	33	26	124	87	203	499	<620	—	2	16	22	21	96	86	179	422
No FICO available(1)		0	0	0	0	0	0	0	0	0

Total home equity	Total home equity	0	13	52	78	77	805	9,515	1,314	11,854	Total home equity	1	9	48	69	69	661	9,834	1,198	11,889
Automobile	Automobile										Automobile
800+	800+	370	997	749	378	265	168	0	0	2,927	800+	1,287	897	608	286	183	84	—	—	3,345
740-799	740-799	495	1,426	906	460	288	169	0	0	3,744	740-799	1,781	1,177	707	344	195	85	—	—	4,289
680-739	680-739	441	1,253	781	396	232	136	0	0	3,239	680-739	1,436	958	589	277	154	69	—	—	3,483
620-679	620-679	188	616	421	220	131	86	0	0	1,662	620-679	680	436	297	156	89	45	—	—	1,703
<620	<620	18	159	218	168	117	87	0	0	767	<620	120	142	168	118	75	45	—	—	668
No FICO available(1)	No FICO available(1)	2	1	0	0	0	2	0	0	5	No FICO available(1)	4	—	—	—	—	—	—	—	4
Total automobile	Total automobile	1,514	4,452	3,075	1,622	1,033	648	0	0	12,344	Total automobile	5,308	3,610	2,369	1,181	696	328	—	—	13,492
Education	Education										Education
800+	800+	347	1,781	1,169	713	647	1,151	0	0	5,808	800+	1,080	1,865	921	566	519	951	—	—	5,902
740-799	740-799	399	1,883	971	528	370	638	0	0	4,789	740-799	1,245	1,743	730	402	297	550	—	—	4,967
680-739	680-739	98	560	326	187	136	312	0	0	1,619	680-739	369	526	246	150	113	278	—	—	1,682
620-679	620-679	5	55	50	41	34	125	0	0	310	620-679	29	60	41	34	28	105	—	—	297
<620	<620	0	5	12	15	12	62	0	0	106	<620	2	8	11	11	10	46	—	—	88
No FICO available(1)	No FICO available(1)	2	0	0	0	0	57	0	0	59	No FICO available(1)	10	—	—	—	—	54	—	—	64
Total education	Total education	851	4,284	2,528	1,484	1,199	2,345	0	0	12,691	Total education	2,735	4,202	1,949	1,163	967	1,984	—	—	13,000
Other retail	Other retail										Other retail
800+	800+	63	394	269	117	56	49	303	0	1,251	800+	134	288	154	79	37	35	366	—	1,093
740-799	740-799	95	546	359	151	68	42	592	2	1,855	740-799	211	395	216	103	47	29	711	2	1,714
680-739	680-739	87	431	245	102	45	22	531	5	1,468	680-739	179	308	151	69	29	14	667	5	1,422
620-679	620-679	56	229	88	36	13	7	170	6	605	620-679	114	150	51	24	8	5	264	5	621
<620	<620	4	46	35	20	7	4	74	8	198	<620	19	39	19	11	3	3	78	6	178
No FICO available(1)	No FICO available(1)	24	9	0	0	0	0	279	2	314	No FICO available(1)	120	7	—	—	—	—	313	1	441
Total other retail	Total other retail	329	1,655	996	426	189	124	1,949	23	5,691	Total other retail	777	1,187	591	286	124	86	2,399	19	5,469
Retail
Total retail											Total retail
800+	800+	1,087	6,263	3,950	1,772	1,988	4,583	4,591	335	24,569	800+	4,086	6,231	3,092	1,332	1,527	3,613	4,699	294	24,874
740-799	740-799	1,718	6,225	3,185	1,482	1,178	2,461	3,759	319	20,327	740-799	5,845	5,403	2,511	1,119	931	2,054	4,116	301	22,280
680-739	680-739	801	2,944	1,689	836	586	1,326	2,141	275	10,598	680-739	2,623	2,406	1,350	682	498	1,123	2,332	255	11,269
620-679	620-679	263	999	665	363	266	668	533	195	3,952	620-679	907	766	571	340	256	584	609	181	4,214
<620	<620	24	240	314	276	215	501	161	211	1,942	<620	149	247	380	329	274	471	164	185	2,199
No FICO available(1)	No FICO available(1)	30	12	1	0	0	70	279	2	394	No FICO available(1)	136	12	1	—	—	64	313	1	527
Total retail	Total retail	$3,923	$16,683	$9,804	$4,729	$4,233	$9,609	$11,464	$1,337	$61,782	Total retail	$13,746	$15,065	$7,905	$3,802	$3,486	$7,909	$12,233	$1,217	$65,363

(1) Represents loans for which an updated FICO score was unavailable (e.g., due to recent profile changes).

Citizens Financial Group, Inc. | 5866

The following table presents the amortized cost basis of retail loans, by vintage date and FICO scores, as of December 31, 2020:


		Term Loans by Origination Year						Revolving Loans				Term Loans by Origination Year						Revolving Loans
(in millions)	(in millions)	2020	2019	2018	2017	2016	Prior to 2016	Within the Revolving Period	Converted to Term	Total	(in millions)	2020	2019	2018	2017	2016	Prior to 2016	Within the Revolving Period	Converted to Term	Total
Residential mortgages	Residential mortgages										Residential mortgages
800+	800+	$2,687	$1,885	$638	$1,129	$1,615	$1,755	$0	$0	$9,709	800+	$2,687	$1,885	$638	$1,129	$1,615	$1,755	$—	$—	$9,709
740-799	740-799	2,931	1,133	398	527	743	904	0	0	6,636	740-799	2,931	1,133	398	527	743	904	—	—	6,636
680-739	680-739	784	351	162	172	295	458	0	0	2,222	680-739	784	351	162	172	295	458	—	—	2,222
620-679	620-679	97	94	44	56	66	223	0	0	580	620-679	97	94	44	56	66	223	—	—	580
<620	<620	12	28	35	58	50	185	0	0	368	<620	12	28	35	58	50	185	—	—	368
No FICO available(1)	No FICO available(1)	1	2	1	5	1	14	0	0	24	No FICO available(1)	1	2	1	5	1	14	—	—	24
Total residential mortgages	Total residential mortgages	6,512	3,493	1,278	1,947	2,770	3,539	0	0	19,539	Total residential mortgages	6,512	3,493	1,278	1,947	2,770	3,539	—	—	19,539
Home equity	Home equity										Home equity
800+	800+	2	8	10	7	5	216	4,319	344	4,911	800+	2	8	10	7	5	216	4,319	344	4,911
740-799	740-799	2	6	7	6	5	180	3,234	331	3,771	740-799	2	6	7	6	5	180	3,234	331	3,771
680-739	680-739	1	6	10	15	8	179	1,632	284	2,135	680-739	1	6	10	15	8	179	1,632	284	2,135
620-679	620-679	0	10	18	21	14	136	402	195	796	620-679	—	10	18	21	14	136	402	195	796
<620	<620	1	17	30	29	18	122	105	214	536	<620	1	17	30	29	18	122	105	214	536
No FICO available(1)		0	0	0	0	0	0	0	0	0

Total home equity	Total home equity	6	47	75	78	50	833	9,692	1,368	12,149	Total home equity	6	47	75	78	50	833	9,692	1,368	12,149
Automobile	Automobile										Automobile
800+	800+	1,056	812	424	312	169	62	0	0	2,835	800+	1,056	812	424	312	169	62	—	—	2,835
740-799	740-799	1,514	1,022	531	344	172	59	0	0	3,642	740-799	1,514	1,022	531	344	172	59	—	—	3,642
680-739	680-739	1,347	889	461	282	138	47	0	0	3,164	680-739	1,347	889	461	282	138	47	—	—	3,164
620-679	620-679	669	484	259	157	84	32	0	0	1,685	620-679	669	484	259	157	84	32	—	—	1,685
<620	<620	140	242	189	137	79	34	0	0	821	<620	140	242	189	137	79	34	—	—	821
No FICO available(1)	No FICO available(1)	2	0	0	0	0	4	0	0	6	No FICO available(1)	2	—	—	—	—	4	—	—	6
Total automobile	Total automobile	4,728	3,449	1,864	1,232	642	238	0	0	12,153	Total automobile	4,728	3,449	1,864	1,232	642	238	—	—	12,153
Education	Education										Education
800+	800+	1,817	1,363	849	781	578	777	0	0	6,165	800+	1,817	1,363	849	781	578	777	—	—	6,165
740-799	740-799	1,797	1,009	541	387	251	423	0	0	4,408	740-799	1,797	1,009	541	387	251	423	—	—	4,408
680-739	680-739	450	294	173	127	90	221	0	0	1,355	680-739	450	294	173	127	90	221	—	—	1,355
620-679	620-679	26	35	33	28	25	95	0	0	242	620-679	26	35	33	28	25	95	—	—	242
<620	<620	2	5	10	10	8	41	0	0	76	<620	2	5	10	10	8	41	—	—	76
No FICO available(1)	No FICO available(1)	2	0	0	0	0	60	0	0	62	No FICO available(1)	2	—	—	—	—	60	—	—	62
Total education	Total education	4,094	2,706	1,606	1,333	952	1,617	0	0	12,308	Total education	4,094	2,706	1,606	1,333	952	1,617	—	—	12,308
Other retail	Other retail										Other retail
800+	800+	461	380	163	77	15	44	341	0	1,481	800+	461	380	163	77	15	44	341	—	1,481
740-799	740-799	620	460	184	81	19	31	638	2	2,035	740-799	620	460	184	81	19	31	638	2	2,035
680-739	680-739	495	302	111	48	10	13	561	5	1,545	680-739	495	302	111	48	10	13	561	5	1,545
620-679	620-679	248	104	37	14	3	5	174	7	592	620-679	248	104	37	14	3	5	174	7	592
<620	<620	24	30	17	6	1	3	77	8	166	<620	24	30	17	6	1	3	77	8	166
No FICO available(1)	No FICO available(1)	54	1	0	0	0	0	272	2	329	No FICO available(1)	54	1	—	—	—	—	272	2	329
Total other retail	Total other retail	1,902	1,277	512	226	48	96	2,063	24	6,148	Total other retail	1,902	1,277	512	226	48	96	2,063	24	6,148
Retail
Total retail											Total retail
800+	800+	6,023	4,448	2,084	2,306	2,382	2,854	4,660	344	25,101	800+	6,023	4,448	2,084	2,306	2,382	2,854	4,660	344	25,101
740-799	740-799	6,864	3,630	1,661	1,345	1,190	1,597	3,872	333	20,492	740-799	6,864	3,630	1,661	1,345	1,190	1,597	3,872	333	20,492
680-739	680-739	3,077	1,842	917	644	541	918	2,193	289	10,421	680-739	3,077	1,842	917	644	541	918	2,193	289	10,421
620-679	620-679	1,040	727	391	276	192	491	576	202	3,895	620-679	1,040	727	391	276	192	491	576	202	3,895
<620	<620	179	322	281	240	156	385	182	222	1,967	<620	179	322	281	240	156	385	182	222	1,967
No FICO available(1)	No FICO available(1)	59	3	1	5	1	78	272	2	421	No FICO available(1)	59	3	1	5	1	78	272	2	421
Total retail	Total retail	$17,242	$10,972	$5,335	$4,816	$4,462	$6,323	$11,755	$1,392	$62,297	Total retail	$17,242	$10,972	$5,335	$4,816	$4,462	$6,323	$11,755	$1,392	$62,297

(1) Represents loans for which an updated FICO score was unavailable (e.g., due to recent profile changes).

Citizens Financial Group, Inc. | 5967

Nonaccrual and Past Due Assets

The following table presents nonaccrual loans and leases and loans accruing and 90 days or more past due:


		As of March 31, 2021			As of December 31, 2020				As of September 30, 2021			As of December 31, 2020
(in millions)	(in millions)	Nonaccrual loans and leases	90+ days past due and accruing	Nonaccrual with no related ACL	Nonaccrual loans and leases	90+ days past due and accruing	Nonaccrual with no related ACL	(in millions)	Nonaccrual loans and leases	90+ days past due and accruing	Nonaccrual with no related ACL	Nonaccrual loans and leases	90+ days past due and accruing	Nonaccrual with no related ACL
Commercial and industrial	Commercial and industrial	$281	$3	$56	$280	$20	$56	Commercial and industrial	$170	$4	$61	$280	$20	$56
Commercial real estate	Commercial real estate	100	9	37	176	0	2	Commercial real estate	98	—	1	176	—	2
Leases	Leases	1	0	0	2	1	0	Leases	1	—	—	2	1	—
Total commercial	Total commercial	382	12	93	458	21	58	Total commercial	269	4	62	458	21	58
Residential mortgages(1)	Residential mortgages(1)	237	23	178	167	30	96	Residential mortgages(1)	164	293	142	167	30	96
Home equity	Home equity	269	0	202	276	0	207	Home equity	216	—	188	276	—	207
Automobile	Automobile	70	0	33	72	0	17	Automobile	55	—	29	72	—	17
Education	Education	22	2	2	18	2	2	Education	23	1	2	18	2	2
Other retail	Other retail	28	9	2	28	9	0	Other retail	20	14	2	28	9	—
Total retail	Total retail	626	34	417	561	41	322	Total retail	478	308	363	561	41	322
Total loans and leases	Total loans and leases	$1,008	$46	$510	$1,019	$62	$380	Total loans and leases	$747	$312	$425	$1,019	$62	$380

(1) 90+ days past due and accruing includes $289 million and $21 million of loans fully or partially guaranteed by the FHA, VA, and USDA for September 30, 2021 and December 31, 2020, respectively.

Interest income is generally not recognized for loans and leases that are on nonaccrual status. The Company reverses accrued interest receivable with a charge to interest income upon classifying the loan or lease as nonaccrual.

The following table presents an analysis of the age of both accruing and ~~nonaccruing~~nonaccrual loan and lease past due amounts:


		March 31, 2021					December 31, 2020						September 30, 2021					December 31, 2020
		Days Past Due					Days Past Due						Days Past Due					Days Past Due
(in millions)	(in millions)	Current-29	30-59	60-89	90 or More	Total	Current-29	30-59	60-89	90 or More	Total	(in millions)	Current-29	30-59	60-89	90+	Total	Current-29	30-59	60-89	90+	Total
Commercial and industrial	Commercial and industrial	$43,768	$178	$20	$92	$44,058	$43,817	$223	$16	$117	$44,173	Commercial and industrial	$41,783	$25	$3	$43	$41,854	$43,817	$223	$16	$117	$44,173
Commercial real estate	Commercial real estate	14,440	60	36	17	14,553	14,531	1	85	35	14,652	Commercial real estate	14,402	3	5	98	14,508	14,531	1	85	35	14,652
Leases	Leases	1,798	2	0	2	1,802	1,956	9	0	3	1,968	Leases	1,591	—	1	1	1,593	1,956	9	—	3	1,968
Total commercial	Total commercial	60,006	240	56	111	60,413	60,304	233	101	155	60,793	Total commercial	57,776	28	9	142	57,955	60,304	233	101	155	60,793
Residential mortgages(1)	Residential mortgages(1)	18,951	55	11	185	19,202	19,291	59	21	168	19,539	Residential mortgages(1)	20,861	155	57	440	21,513	19,291	59	21	168	19,539
Home equity	Home equity	11,599	46	19	190	11,854	11,848	61	28	212	12,149	Home equity	11,654	35	16	184	11,889	11,848	61	28	212	12,149
Automobile	Automobile	12,176	117	41	10	12,344	11,901	170	65	17	12,153	Automobile	13,318	117	42	15	13,492	11,901	170	65	17	12,153
Education	Education	12,638	29	13	11	12,691	12,255	33	13	7	12,308	Education	12,941	33	14	12	13,000	12,255	33	13	7	12,308
Other retail	Other retail	5,602	31	24	34	5,691	6,047	38	29	34	6,148	Other retail	5,371	39	28	31	5,469	6,047	38	29	34	6,148
Total retail loans		60,966	278	108	430	61,782	61,342	361	156	438	62,297
Total retail												Total retail	64,145	379	157	682	65,363	61,342	361	156	438	62,297
Total	Total	$120,972	$518	$164	$541	$122,195	$121,646	$594	$257	$593	$123,090	Total	$121,921	$407	$166	$824	$123,318	$121,646	$594	$257	$593	$123,090

(1) 90+ days past due includes $289 million and $44 million of loans fully or partially guaranteed by the FHA, VA, and USDA at September 30, 2021 and December 31, 2020, respectively.

At ~~March 31,~~September 30, 2021 and December 31, 2020, the Company had collateral-dependent residential mortgage and home equity loans totaling ~~$613~~$543 million and $552 million, respectively. At ~~March 31,~~September 30, 2021 and December 31, 2020, the Company had collateral-dependent commercial loans totaling ~~$110~~$42 million and $206 million, respectively.

The amortized cost basis of mortgage loans collateralized by residential real estate ~~property~~ for which formal foreclosure proceedings were in process was ~~$112~~$150 million and $119 million as of ~~March 31,~~September 30, 2021 and December 31, 2020, respectively.

Citizens Financial Group, Inc. | 6068

Troubled Debt Restructurings

The following ~~table summarizes TDRs by portfolio segment and total unfunded commitments:~~

(in millions) March 31, 2021 December 31, 2020
Commercial $367 $257
Retail 714 718
Unfunded commitments related to TDRs 167 49

~~The following~~ tables ~~below~~ summarize ~~how~~ loans ~~were~~ modified during the three and nine months ended ~~March 31,~~September 30, 2021 and ~~March 31,~~ 2020. The ~~reported~~ balances represent the post-modification outstanding amortized cost basis and ~~can~~may include loans that became TDRs during the period and were subsequently paid off in full, charged off, or sold prior to period end. Pre-modification balances for modified loans approximate the post-modification balances shown.


		Three Months Ended March 31, 2021
		Primary Modification Types								Three Months Ended September 30, 2021
		Interest Rate Reduction(1)		Maturity Extension(2)		Other(3)				Amortized Cost Basis
(dollars in millions)	(dollars in millions)	Number of Contracts	Amortized Cost	Number of Contracts	Amortized Cost	Number of Contracts	Amortized Cost	(dollars in millions)	Number of Contracts		Interest Rate Reduction(1)	Maturity Extension(2)		Other(3)		Total
Commercial and industrial	Commercial and industrial	0	$0	3	$3	4	$0	Commercial and industrial	7		$—		$38		$10		$48
Commercial real estate		0	0	0	0	0	0
Total commercial loans		0	0	3	3	4	0

Total commercial								Total commercial	7		—		38		10		48
Residential mortgages	Residential mortgages	20	4	9	6	13	3	Residential mortgages	101		2		7		7		16
Home equity	Home equity	34	2	41	5	72	4	Home equity	69		—		1		3		4
Automobile	Automobile	21	0	52	0	596	8	Automobile	224		—		—		1		1
Education	Education	0	0	0	0	147	4	Education	226		—		—		8		8
Other retail	Other retail	556	3	0	0	74	1	Other retail	549		3		—		1		4
Total retail loans		631	9	102	11	902	20
Total retail								Total retail	1,169		5		8		20		33
Total	Total	631	$9	105	$14	906	$20	Total	1,176		$5		$46		$30		$81

Three Months Ended March 31, 2020
Primary Modification Types
Interest Rate Reduction(1)
Maturity Extension(2)
Other(3)
(dollars in millions) Number of Contracts Amortized Cost Number of Contracts Amortized Cost Number of Contracts Amortized Cost
Commercial and industrial 0 $0 2 $0 17 $41
Commercial real estate 0 0 0 0 0 0
Total commercial loans 0 0 2 0 17 41
Residential mortgages 38 6 37 7 21 4
Home equity 46 4 6 0 71 4
Automobile 47 1 0 0 183 2
Education 0 0 0 0 91 2
Other retail 861 4 0 0 112 1
Total retail loans 992 15 43 7 478 13
Total 992 $15 45 $7 495 $54


		Three Months Ended September 30, 2020
		Amortized Cost Basis
(dollars in millions)	Number of Contracts	Interest Rate Reduction(1)	Maturity Extension(2)	Other(3)	Total
Commercial and industrial	14	$—	$103	$1	$104

Total commercial	14	—	103	1	104
Residential mortgages	107	9	6	4	19
Home equity	179	2	4	6	12
Automobile	1,191	1	—	18	19
Education	140	—	—	3	3
Other retail	484	1	—	—	1
Total retail	2,101	13	10	31	54
Total	2,115	$13	$113	$32	$158


		Nine Months Ended September 30, 2021
		Amortized Cost Basis
(dollars in millions)	Number of Contracts	Interest Rate Reduction(1)	Maturity Extension(2)	Other(3)	Total
Commercial and industrial	29	$—	$44	$64	$108

Total commercial	29	—	44	64	108
Residential mortgages	814	14	133	54	201
Home equity	318	3	9	10	22
Automobile	1,272	1	—	14	15
Education	638	—	—	21	21
Other retail	1,764	7	—	2	9
Total retail	4,806	25	142	101	268
Total	4,835	$25	$186	$165	$376

Citizens Financial Group, Inc. | 69


		Nine Months Ended September 30, 2020
		Amortized Cost Basis
(dollars in millions)	Number of Contracts	Interest Rate Reduction(1)	Maturity Extension(2)	Other(3)	Total
Commercial and industrial	52	$—	$106	$95	$201

Total commercial	52	—	106	95	201
Residential mortgages	348	26	27	11	64
Home equity	568	8	8	21	37
Automobile	2,368	2	—	35	37
Education	373	—	—	9	9
Other retail	2,167	8	—	2	10
Total retail	5,824	44	35	78	157
Total	5,876	$44	$141	$173	$358

(1) Includes modifications that consist of multiple concessions, one of which is an interest rate reduction.

(2) Includes modifications that consist of multiple concessions, one of which is a maturity extension (unless one of the other concessions was an interest rate reduction).

(3) Includes modifications other than interest rate reductions or maturity extensions, such as lowering scheduled payments for a specified period of time, principal forgiveness, and capitalizing arrearages. Also included are the following: deferrals, trial modifications, certain bankruptcies, loans in forbearance and prepayment plans. Modifications can include the deferral of accrued interest resulting in ~~post modification~~post-modification balances being higher than pre-modification.

~~The net change to ALLL resulting from modifications~~Modified TDRs resulted in charge-offs of ~~loans~~$1 million and $43 million for the three months ended ~~March 31,~~September 30, 2021 and 2020, ~~was $0~~respectively. Citizens recorded $5 million and ~~$4 million, respectively. Charge-offs may also be recorded on TDRs. Citizens recorded $2~~$49 million of charge-offs related to TDRs for ~~each of~~ the ~~three~~nine months ended ~~March 31,~~September 30, 2021 and ~~2020.~~2020, respectively.

~~A payment default refers~~Unfunded commitments related to TDRs were $51 million and $49 million at September 30, 2021 and December 31, 2020, respectively.

The following table provides a ~~loan~~summary of TDRs that ~~becomes~~defaulted (became 90 days or more past due under the modified terms. Loan data includes loans meeting the criteria that were paid off in full, charged off, or sold prior to March 31, 2021 and 2020. For commercial loans, the amortized cost basis of TDRs that defaulteddue) within 12 months of their modification ~~date was $22 million~~date:


	Three Months Ended September 30,		Nine Months Ended September 30,
(dollars in millions)	2021	2020	2021	2020
Commercial TDRs	$—	$14	$23	$53
Retail TDRs(1)	37	22	66	47
Total	$37	$36	$89	$100

(1) ~~and $13 million in the three months ended March 31, 2021 and 2020,~~

~~Citizens Financial Group, Inc. | 61~~

~~respectively. For retail loans, there were $15~~Includes $34 million and ~~$11~~$6 million of loans ~~which defaulted within 12 months of their restructuring date~~fully or partially government guaranteed by the FHA, VA, and USDA for the three months ended ~~March 31,~~September 30, 2021 and 2020, respectively and $37 million and $14 million of loans fully or partially government guaranteed by the FHA, VA, and USDA for the nine months ended September 30, 2021 and 2020, respectively.

Concentrations of Credit Risk

Most of the Company’s lending activity is with customers located in the New England, Mid-Atlantic, and Midwest regions. Generally, loans are collateralized by assets including real estate, inventory, accounts receivable, other personal property, and investment securities. As of ~~March 31,~~September 30, 2021 and December 31, 2020, Citizens had a significant amount of loans collateralized by residential and commercial real estate. There were no significant concentration risks within the commercial loan or retail loan portfolios. Exposure to credit losses arising from lending transactions may fluctuate with fair values of collateral supporting loans, which may not perform according to contractual agreements. The Company’s policy is to collateralize loans to the extent ~~necessary; however, unsecured loans are also granted~~necessary. However, based on ~~the basis of~~ the financial strength of the applicant and ~~the~~ facts ~~surrounding the transaction.~~Citizens will grant unsecured loans.

Citizens Financial Group, Inc. | 70

Certain loan products, including residential mortgages, home equity loans and lines of credit, and credit cards, have contractual features that may increase credit exposure to the Company in the event of an increase in interest rates or a decline in housing values. These products include loans that exceed 90% of the value of the underlying collateral (high LTV loans), interest-only residential mortgages, and loans with low introductory rates. The following tables present balances of loans with these characteristics:


		March 31, 2021			September 30, 2021
(in millions)	(in millions)	Residential Mortgages	Home Equity	Other Retail		Total	(in millions)	Residential Mortgages	Home Equity	Other Retail	Education	Total
High loan-to-value	High loan-to-value	$224	$41	$0		$265	High loan-to-value	$179	$18	$—	$—	$197
Interest-only	Interest-only	2,936	0	0		2,936	Interest-only	3,317	—	—	1	3,318
Low introductory rate	Low introductory rate	0	0	145		145	Low introductory rate	—	—	156	—	156
Multiple characteristics and other	Multiple characteristics and other	2	0	0		2	Multiple characteristics and other	2	—	—	—	2
Total	Total	$3,162	$41	$145		$3,348	Total	$3,498	$18	$156	$1	$3,673


		December 31, 2020			December 31, 2020
(in millions)	(in millions)	Residential Mortgages	Home Equity	Other Retail		Total	(in millions)	Residential Mortgages	Home Equity	Other Retail	Total
High loan-to-value	High loan-to-value	$289	$64	$0		$353	High loan-to-value	$289	$64	$—	$353
Interest-only	Interest-only	2,801	0	0		2,801	Interest-only	2,801	—	—	2,801
Low introductory rate	Low introductory rate	0	0	170		170	Low introductory rate	—	—	170	170

Total	Total	$3,090	$64	$170		$3,324	Total	$3,090	$64	$170	$3,324

NOTE 5 - MORTGAGE BANKING AND OTHER

The Company sells residential mortgages to GSEs and other parties, who may issue securities backed by pools of such loans. The Company retains no beneficial interests in these sales, but may retain the servicing rights for the loans sold. The Company ismay exercise its option to repurchase eligible government guaranteed residential mortgages or may be obligated to subsequently repurchase a loan if the purchaser discovers a representation or warranty violation such as noncompliance with eligibility or servicing requirements, or customer fraud that should have been identified in a loan file review.

The Company recognizes the right to service residential mortgage loans for others, or MSRs, as separate assets, which are presented in other assets on the Consolidated Balance Sheets, when purchased or when servicing is contractually separated from the underlying mortgage loans by sale with servicing rights retained. The following table summarizes activity related to residential mortgage loans sold with servicing rights retained:


		Three Months Ended March 31,		Three Months Ended September 30,				Nine Months Ended September 30,
(in millions)	(in millions)		2021		2020	(in millions)	2021	2020	2021	2020
Cash proceeds from residential mortgage loans sold with servicing retained	Cash proceeds from residential mortgage loans sold with servicing retained		$9,038		$5,272	Cash proceeds from residential mortgage loans sold with servicing retained	$9,024	$9,504	$28,601	$23,668
Repurchased residential mortgages						Repurchased residential mortgages	114	—	1,283	—
Gain on sales (1)	Gain on sales (1)		140		143	Gain on sales(1)	96	273	321	699
Contractually specified servicing, late and other ancillary fees (1)	Contractually specified servicing, late and other ancillary fees (1)		58		58	Contractually specified servicing, late and other ancillary fees(1)	63	56	181	169

(1) Reported ~~in mortgage banking fees on the Consolidated Statements of Operations.~~

~~The Company records MSRs at fair value method each reporting date with any changes in fair value during the period recorded~~ in mortgage banking fees in the Consolidated Statements of Operations.

The unpaid principal balance of ~~the related~~ residential mortgage loans related to our MSR was ~~$81.8~~$87.4 billion and $81.2 billion ~~as of March 31,~~at September 30, 2021 and

~~Citizens Financial Group, Inc. | 62~~

December 31, 2020, respectively. The Company manages an active hedging strategy to manage the risk associated with changes in the value of the MSR portfolio, which includes the purchase of freestanding derivatives.

Citizens Financial Group, Inc. | 71

The following table summarizes changes in MSRs recorded using the fair value method:


		As of and for the Three Months Ended March 31,		As of and for the Three Months Ended September 30,				As of and for the Nine Months Ended September 30,
(in millions)	(in millions)		2021		2020	(in millions)	2021	2020	2021	2020
Fair value as of beginning of the period	Fair value as of beginning of the period		$658		$642	Fair value as of beginning of the period	$902	$568	$658	$642
Transfers upon election of fair value method(1)	Transfers upon election of fair value method(1)		0		190	Transfers upon election of fair value method(1)	—	—	—	190
Fair value as of beginning of the period, adjusted	Fair value as of beginning of the period, adjusted		658		832	Fair value as of beginning of the period, adjusted	902	568	658	832
Amounts capitalized	Amounts capitalized		87		67	Amounts capitalized	109	85	318	238
Changes in unpaid principal balance during the period (2)	Changes in unpaid principal balance during the period (2)		(58)		(40)	Changes in unpaid principal balance during the period(2)	(54)	(55)	(159)	(141)
Changes in fair value during the period (3)	Changes in fair value during the period (3)		206		(282)	Changes in fair value during the period(3)	21	8	161	(323)
Fair value at end of the period	Fair value at end of the period		$893		$577	Fair value at end of the period	$978	$606	$978	$606

(1) Effective January 1, 2020, the Company elected to account for all MSRs previously accounted for under the amortization method under the fair value method.

(2) Represents changes in value of the MSRs due to i) passage of time including the impact from both regularly scheduled loan principal payments and partial

paydowns, and ii) loans that paid off during the period.

(3) Represents changes in value primarily driven by market conditions. These changes are recorded in mortgage banking fees in the Consolidated Statements of Operations.

The fair value of MSRs is estimated by using the present value of estimated future net servicing cash flows, taking into consideration actual and expected mortgage loan prepayment rates, discount rates, contractual servicing fee income, servicing costs, default rates, ancillary income, and other economic factors, which are determined based on current market interest rates. The valuation does not attempt to forecast or predict the future direction of interest rates.

The sensitivity analysis below presents the impact to current fair value of an immediate 50 basis point and 100 basis point adverse change in key economic assumptions and the decline in fair value if the respective adverse change was realized. These sensitivities are hypothetical, with the effect of a variation in a particular assumption on the fair value of the MSRs calculated independently without changing any other assumption. In reality, changes in one factor may result in changes in another (e.g., changes in interest rates, which drive changes in prepayment rates, could result in changes in the discount rates), which may amplify or counteract the sensitivities. The primary risk inherent in the Company’s MSRs is an increase in prepayments of the underlying mortgage loans serviced, which is largely dependent upon movements in market interest rates.


		March 31, 2021			December 31, 2020				September 30, 2021			December 31, 2020
		Actual	Decline in fair value due to		Actual	Decline in fair value due to			Actual	Decline in fair value due to		Actual	Decline in fair value due to
(dollars in millions)	(dollars in millions)							(dollars in millions)
Fair value	Fair value	$893	50 bps adverse change	100 bps adverse change	$658	50 bps adverse change	100 bps adverse change	Fair value	$978	50 bps adverse change	100 bps adverse change	$658	50 bps adverse change	100 bps adverse change
Weighted average life (in years)	Weighted average life (in years)	5.9			4.2			Weighted average life (in years)	6.0			4.2
Weighted average constant prepayment rate(1)	Weighted average constant prepayment rate(1)	11.3%	$103	$228	17.3%	$122	$202	Weighted average constant prepayment rate(1)	11.3%	$125	$275	17.3%	$122	$202
Weighted average option adjusted spread	Weighted average option adjusted spread	582 bps	18	37	595 bps	12	24	Weighted average option adjusted spread	582 bps	20	39	595 bps	12	24

~~Citizens accounts~~(1) Estimated adverse change for ~~derivatives~~the weighted average constant prepayment rate based on an adverse change in its mortgage banking operations at fair value on the Consolidated Balance Sheets as derivative assets or derivative liabilities, depending on whether the derivative had a positive (asset) or negative (liability) fair value as of the balance sheet date. The Company’s mortgage banking derivatives include commitments to originate mortgages held for sale, certain loan sale agreements, and other financial instruments that meet the definition of a derivative. Refer to Note 8 for additional information.market interest rates.

Other Serviced Loans

From time to time, Citizens engages in other servicing relationships. The following table presents the unpaid principal balance of other serviced loans:

(in millions)

March 31, 2021

December 31, 2020

(in millions)

September 30, 2021

December 31, 2020

Education~~(1)~~

$903

$974

Education~~(1)~~

$809

$974

Commercial~~(2)~~(1)

(1)~~Represents the servicing associated with education loans sold.~~

~~(2)~~ Represents the government guaranteed portion of SBA loans sold to outside investors.

Citizens Financial Group, Inc. | 6372

NOTE 6 - VARIABLE INTEREST ENTITIES

Citizens is involved in various entities that are considered VIEs, including investments in limited partnerships that sponsor affordable housing projects, limited liability companies that sponsor renewable energy projects or asset-backed securities, and lending to special purpose entities. Citizens’ maximum exposure to loss as a result of its involvement with these entities is limited to the balance sheet carrying amount of its investment in equity and asset-backed securities, unfunded commitments, and outstanding principal balance of loans to special purpose entities. The Company does not consolidate any of its investments in these entities. These investments are included in other assets in the Consolidated Balance Sheets. For more details see Note 10 in the 2020 Form 10-K.

A summary of these investments is presented below:


(in millions)	(in millions)	March 31, 2021	December 31, 2020	(in millions)	September 30, 2021	December 31, 2020
Lending to special purpose entities included in loans and leases	Lending to special purpose entities included in loans and leases	$1,269	$1,295	Lending to special purpose entities included in loans and leases	$1,849	$1,295
LIHTC investment included in other assets	LIHTC investment included in other assets	1,776	1,687	LIHTC investment included in other assets	1,899	1,687
LIHTC unfunded commitments included in other liabilities	LIHTC unfunded commitments included in other liabilities	874	875	LIHTC unfunded commitments included in other liabilities	910	875
Investment in asset-backed securities included in HTM securities	Investment in asset-backed securities included in HTM securities	854	893	Investment in asset-backed securities included in HTM securities	789	893
Renewable energy investments included in other assets	Renewable energy investments included in other assets	459	403	Renewable energy investments included in other assets	441	403

Lending to Special Purpose Entities

Citizens provides lending facilities to third-party sponsored special purpose entities. Because the sponsor for each respective entity has the power to direct how proceeds from the Company are utilized, as well as maintains responsibility for any associated servicing commitments, Citizens is not the primary beneficiary of these entities. Accordingly, Citizens does not consolidate these VIEs on the Consolidated Balance Sheets. As of ~~March 31,~~September 30, 2021 and December 31, 2020, the lending facilities had aggregate unpaid principal balances of $1.8 billion and $1.3 billion, ~~in each period,~~respectively, and undrawn commitments to extend credit of ~~$1.7~~$2.2 billion and $1.5 billion, respectively.

Low Income Housing Tax Credit Partnerships

The purpose of the Company’s equity investments is to assist in achieving the goals of the Community Reinvestment Act and to earn an adequate return of capital. LIHTC partnerships are managed by unrelated general partners that have the power to direct the activities which most significantly affect the performance of the partnerships. Citizens is therefore not the primary beneficiary of any LIHTC partnerships. Accordingly, Citizens does not consolidate these VIEs and accounts for these investments in other assets on the Consolidated Balance Sheets.

Citizens applies the proportional amortization method to account for its LIHTC investments. Under the proportional amortization method, the Company applies a practical expedient and amortizes the initial cost of the investment in proportion to the tax credits received in the current period as compared to the total tax credits expected to be received over the life of the investment. The amortization and tax benefits are included as a component of income tax expense. The tax credits received are reported as a reduction of income tax expense (or an increase to income tax benefit) related to these transactions.

The following table presents other information related to the Company’s affordable housing tax credit investments:


		Three Months Ended March 31,		Three Months Ended September 30,				Nine Months Ended September 30,
(in millions)	(in millions)		2021		2020	(in millions)	2021	2020	2021	2020
Tax credits included in income tax expense	Tax credits included in income tax expense		$51		$41	Tax credits included in income tax expense	$48	$40	$150	$120
Other tax benefits included in income tax expense	Other tax benefits included in income tax expense		12		10	Other tax benefits included in income tax expense	11	10	36	30
Total tax benefit included in income tax expense			63		51
Less: Amortization expense included in income tax expense			53		43
Total tax benefits included in income tax expense						Total tax benefits included in income tax expense	59	50	186	150
Less: Amortization included in income tax expense						Less: Amortization included in income tax expense	50	42	156	127
Net benefit from affordable housing tax credit investments included in income tax expense	Net benefit from affordable housing tax credit investments included in income tax expense		$10		$8	Net benefit from affordable housing tax credit investments included in income tax expense	$9	$8	$30	$23

~~NaN~~No LIHTC investment impairment losses were recognized in the three and nine months ended ~~March 31,~~September 30, 2021 and 2020, respectively.

~~Asset-backed securities~~

Citizens invests in certain asset-backed securities that are sponsored by legal entities determined to be VIEs. Each reporting period, Citizens is required to evaluate any changes in its involvement with the VIEs that issue the asset-backed securities to determine if the Company is required to consolidate the VIE. As of March 31,

~~Citizens Financial Group, Inc. | 64~~

2021, the Company concluded, based on the fact that the activities which most significantly affect the performance of the VIE are controlled by the equity holder in the VIE, and not by Citizens; therefore, Citizens is not the primary beneficiary of the VIE and does not consolidate the VIE. The Company accounts for its investment in the debt issued by these entities as HTM asset-backed securities on the Consolidated Balance Sheets.

~~Renewable Energy Entities~~

The Company’s investments in renewable energy entities provide benefits from a return generated by government incentives plus other tax attributes that are associated with tax ownership (e.g., tax depreciation). As a tax equity investor, Citizens does not have the power to direct the activities which most significantly affect the performance of these entities and therefore is not the primary beneficiary of any renewable energy entities. Accordingly, Citizens does not consolidate these VIEs and accounts for these investments in other assets on the Consolidated Balance Sheets.

NOTE 7 - BORROWED FUNDS

Short-term borrowed funds

Short-term borrowed funds were ~~$70~~$8 million and $243 million as of ~~March 31,~~September 30, 2021 and December 31, 2020, respectively.

Citizens Financial Group, Inc. | 73

Long-term borrowed funds

The following table presents a summary of the Company’s long-term borrowed funds:


(in millions)	(in millions)	March 31, 2021	December 31, 2020	(in millions)	September 30, 2021	December 31, 2020
Parent Company:	Parent Company:			Parent Company:
2.375% fixed-rate senior unsecured debt, due July 2021(1)	2.375% fixed-rate senior unsecured debt, due July 2021(1)	$350	$350	2.375% fixed-rate senior unsecured debt, due July 2021(1)	$—	$350
4.150% fixed-rate subordinated debt, due September 2022 ~~(1)~~(2)	4.150% fixed-rate subordinated debt, due September 2022 ~~(1)~~(2)	168	182	4.150% fixed-rate subordinated debt, due September 2022 ~~(1)~~(2)	168	182
3.750% fixed-rate subordinated debt, due July 2024 ~~(1)~~(2)	3.750% fixed-rate subordinated debt, due July 2024 ~~(1)~~(2)	90	159	3.750% fixed-rate subordinated debt, due July 2024 ~~(1)~~(2)	90	159
4.023% fixed-rate subordinated debt, due October 2024 ~~(1)~~(2)	4.023% fixed-rate subordinated debt, due October 2024 ~~(1)~~(2)	17	25	4.023% fixed-rate subordinated debt, due October 2024 ~~(1)~~(2)	17	25
4.350% fixed-rate subordinated debt, due August 2025 ~~(1)~~(2)	4.350% fixed-rate subordinated debt, due August 2025 ~~(1)~~(2)	133	193	4.350% fixed-rate subordinated debt, due August 2025 ~~(1)~~(2)	133	193
4.300% fixed-rate subordinated debt, due December 2025 ~~(1)~~(2)	4.300% fixed-rate subordinated debt, due December 2025 ~~(1)~~(2)	336	450	4.300% fixed-rate subordinated debt, due December 2025 ~~(1)~~(2)	336	450
2.850% fixed-rate senior unsecured notes, due July 2026	2.850% fixed-rate senior unsecured notes, due July 2026	497	497	2.850% fixed-rate senior unsecured notes, due July 2026	497	497
2.500% fixed-rate senior unsecured notes, due February 2030	2.500% fixed-rate senior unsecured notes, due February 2030	297	297	2.500% fixed-rate senior unsecured notes, due February 2030	298	297
3.250% fixed-rate senior unsecured notes, due April 2030	3.250% fixed-rate senior unsecured notes, due April 2030	745	745	3.250% fixed-rate senior unsecured notes, due April 2030	745	745
3.750% fixed-rate reset subordinated debt, due February 2031 ~~(1)~~(2)	3.750% fixed-rate reset subordinated debt, due February 2031 ~~(1)~~(2)	69	0	3.750% fixed-rate reset subordinated debt, due February 2031 ~~(1)~~(2)	69	—
4.300% fixed-rate reset subordinated debt, due February 2031 ~~(1)~~(2)	4.300% fixed-rate reset subordinated debt, due February 2031 ~~(1)~~(2)	135	0	4.300% fixed-rate reset subordinated debt, due February 2031 ~~(1)~~(2)	135	—
4.350% fixed-rate reset subordinated debt, due February 2031 ~~(1)~~(2)	4.350% fixed-rate reset subordinated debt, due February 2031 ~~(1)~~(2)	60	0	4.350% fixed-rate reset subordinated debt, due February 2031 ~~(1)~~(2)	61	—
2.638% fixed-rate subordinated debt, due September 2032	2.638% fixed-rate subordinated debt, due September 2032	545	543	2.638% fixed-rate subordinated debt, due September 2032	548	543
CBNA’s Global Note Program:	CBNA’s Global Note Program:			CBNA’s Global Note Program:

2.550% senior unsecured notes, due May 2021	2.550% senior unsecured notes, due May 2021	1,000	1,003	2.550% senior unsecured notes, due May 2021	—	1,003
3.250% senior unsecured notes, due February 2022	3.250% senior unsecured notes, due February 2022	712	716	3.250% senior unsecured notes, due February 2022	704	716
0.918% floating-rate senior unsecured notes, due February 2022 (2)		300	299
1.000% floating-rate senior unsecured notes, due May 2022 (2)		250	250
0.845% floating-rate senior unsecured notes, due February 2022(3)				0.845% floating-rate senior unsecured notes, due February 2022(3)	300	299
0.932% floating-rate senior unsecured notes, due May 2022(3)				0.932% floating-rate senior unsecured notes, due May 2022(3)	250	250
2.650% senior unsecured notes, due May 2022	2.650% senior unsecured notes, due May 2022	508	510	2.650% senior unsecured notes, due May 2022	505	510
3.700% senior unsecured notes, due March 2023	3.700% senior unsecured notes, due March 2023	523	527	3.700% senior unsecured notes, due March 2023	517	527
1.143% floating-rate senior unsecured notes, due March 2023 (2)		250	249
1.082% floating-rate senior unsecured notes, due March 2023(3)				1.082% floating-rate senior unsecured notes, due March 2023(3)	250	249
2.250% senior unsecured notes, due April 2025	2.250% senior unsecured notes, due April 2025	746	746	2.250% senior unsecured notes, due April 2025	746	746
3.750% senior unsecured notes, due February 2026	3.750% senior unsecured notes, due February 2026	536	551	3.750% senior unsecured notes, due February 2026	533	551
Additional Borrowings by CBNA and Other Subsidiaries:	Additional Borrowings by CBNA and Other Subsidiaries:			Additional Borrowings by CBNA and Other Subsidiaries:
Federal Home Loan Bank advances, 0.920% weighted average rate, due through 2038		19	19
Federal Home Loan Bank advances, 0.864% weighted average rate, due through 2041				Federal Home Loan Bank advances, 0.864% weighted average rate, due through 2041	19	19
Other	Other	30	35	Other	26	35
Total long-term borrowed funds	Total long-term borrowed funds	$8,316	$8,346	Total long-term borrowed funds	$6,947	$8,346

(1) ~~March 31,~~Notes were redeemed on June 28, 2021.

(2) September 30, 2021 balances reflect the February 2021 completion of $265 million in private exchange offers for 5 series of outstanding subordinated notes whereby participants received newly issued 3.750%, 4.300%, and 4.350% fixed-rate reset subordinated notes due 2031 which are redeemable by the Company five years prior to their maturity.

~~(2)~~(3) Rate disclosed reflects the floating rate as of ~~March 31, 2021 or final rate, as applicable.~~September 30, 2021.

The Parent Company’s long-term borrowed funds as of ~~March 31,~~September 30, 2021 and December 31, 2020 included

~~Citizens Financial Group, Inc. | 65~~

principal balances of $3.2 billion and $3.5 billion, respectively, and unamortized deferred issuance costs and/or discounts of ~~$87~~$82 million and $90 million, respectively. CBNA and other subsidiaries’ long-term borrowed funds as of ~~March 31,~~September 30, 2021 and December 31, 2020 included principal balances of $3.8 billion and $4.8 billion, respectively, with unamortized deferred issuance costs and/or discounts of ~~$10~~$8 million and $11 million, respectively, and hedging basis adjustments of ~~$85~~$63 million and $112 million, respectively. See Note 8 for further information about the Company’s hedging of certain long-term borrowed funds.

Advances, lines of credit, and letters of credit from the FHLB are collateralized primarily by residential mortgages and home equity products at least sufficient to satisfy the collateral maintenance level established by the FHLB. The utilized borrowing capacity for FHLB advances and letters of credit was ~~$2.8~~$2.2 billion and $3.2 billion at ~~March 31,~~September 30, 2021 and December 31, 2020, respectively. The Company’s available FHLB borrowing capacity was ~~$14.1~~$15.1 billion and $13.9 billion at ~~March 31,~~September 30, 2021 and December 31, 2020, respectively. Citizens can also borrow from the FRB discount window to meet short-term liquidity requirements. Collateral, including certain loans, is pledged to support this borrowing capacity. At ~~March 31,~~September 30, 2021, the Company’s unused secured borrowing capacity was approximately ~~$66.6~~$63.6 billion, which includes unencumbered securities, FHLB borrowing capacity, and FRB discount window capacity.

Citizens Financial Group, Inc. | 74

The following table presents a summary of maturities for the Company’s long-term borrowed funds at ~~March 31,~~September 30, 2021:


(in millions)	(in millions)	Parent Company	CBNA and Other Subsidiaries	Consolidated	(in millions)	Parent Company	CBNA and Other Subsidiaries	Consolidated
Year	Year				Year
2021	2021	$350	$1,006	$1,356	2021	$—	$4	$4
2022	2022	168	1,777	1,945	2022	168	1,765	1,933
2023	2023	0	774	774	2023	—	768	768
2024	2024	107	1	108	2024	107	—	107
2025	2025	469	759	1,228	2025	469	760	1,229
2026 and thereafter	2026 and thereafter	2,348	557	2,905	2026 and thereafter	2,353	553	2,906
Total	Total	$3,442	$4,874	$8,316	Total	$3,097	$3,850	$6,947

NOTE 8 - DERIVATIVES

In the normal course of business, Citizens enters into a variety of derivative transactions to meet the financing needs of its customers and to reduce its own exposure to fluctuations in interest rates and foreign currency exchange rates. These transactions include interest rate swap contracts, interest rate options, foreign exchange contracts, residential loan commitment rate locks, interest rate future contracts, swaptions, certain commodities, forward commitments to sell TBAs, forward sale contracts and purchase options. The Company does not use derivatives for speculative purposes.

The Company’s derivative instruments are recognized on the Consolidated Balance Sheets in derivative assets and derivative liabilities at fair value. Certain derivatives are cleared through a central clearing house. Cleared derivatives represent contracts executed bilaterally with counterparties in the OTC market that are novated to a central clearing house who then becomes our counterparty. OTC-cleared derivative instruments are typically settled in cash each day based on the prior day value. Information regarding the valuation methodology and inputs used to estimate the fair value of the Company’s derivative instruments is described in Note 19 in the Company’s 2020 Form 10-K.

Derivative assets and derivative liabilities are netted by counterparty on the Consolidated Balance Sheets if a “right of setoff” has been established in a master netting agreement between the Company and the counterparty. This netted derivative asset or liability position is also netted against the fair value of any cash collateral that has been pledged or received in accordance with a master netting agreement.

~~Citizens Financial Group, Inc. | 66~~

The following table presents derivative instruments included onin the Consolidated Balance Sheets:


		March 31, 2021			December 31, 2020				September 30, 2021			December 31, 2020
(in millions)	(in millions)	Notional Amount(1)	Derivative Assets	Derivative Liabilities	Notional Amount(1)	Derivative Assets	Derivative Liabilities	(in millions)	Notional Amount(1)	Derivative Assets	Derivative Liabilities	Notional Amount(1)	Derivative Assets	Derivative Liabilities
Derivatives designated as hedging instruments:	Derivatives designated as hedging instruments:							Derivatives designated as hedging instruments:
Interest rate contracts	Interest rate contracts	$26,550	$3	$2	$22,300	$1	$3	Interest rate contracts	$23,450	$18	$2	$22,300	$1	$3
Derivatives not designated as hedging instruments:	Derivatives not designated as hedging instruments:							Derivatives not designated as hedging instruments:
Interest rate contracts	Interest rate contracts	148,086	1,122	182	149,021	1,565	214	Interest rate contracts	142,109	912	167	149,021	1,565	214
Foreign exchange contracts	Foreign exchange contracts	18,731	273	213	16,789	320	291	Foreign exchange contracts	16,342	249	205	16,789	320	291
Commodities contracts	Commodities contracts	294	135	138	246	62	61	Commodities contracts	539	822	822	246	62	61
TBA contracts	TBA contracts	12,842	156	16	11,149	8	65	TBA contracts	9,284	44	9	11,149	8	65
Other contracts	Other contracts	7,527	38	0	8,051	197	0	Other contracts	5,604	53	—	8,051	197	—
Total derivatives not designated as hedging instruments	Total derivatives not designated as hedging instruments		1,724	549		2,152	631	Total derivatives not designated as hedging instruments		2,080	1,203		2,152	631
Gross derivative fair values	Gross derivative fair values		1,727	551		2,153	634	Gross derivative fair values		2,098	1,205		2,153	634
Less: Gross amounts offset in the Consolidated Balance Sheets (2)	Less: Gross amounts offset in the Consolidated Balance Sheets (2)		(190)	(190)		(182)	(182)	Less: Gross amounts offset in the Consolidated Balance Sheets(2)		(233)	(233)		(182)	(182)
Less: Cash collateral applied (2)	Less: Cash collateral applied (2)		(239)	(250)		(56)	(324)	Less: Cash collateral applied(2)		(96)	(785)		(56)	(324)
Total net derivative fair values presented in the Consolidated Balance Sheets	Total net derivative fair values presented in the Consolidated Balance Sheets		$1,298	$111		$1,915	$128	Total net derivative fair values presented in the Consolidated Balance Sheets		$1,769	$187		$1,915	$128

(1) The notional or contractual amount of interest rate derivatives and foreign exchange contracts is the amount upon which interest and other payments under the contract are based. For interest rate contracts, the notional amount is typically not exchanged. Therefore, notional amounts should not be taken as the measure of credit or market risk, as they do not measure the true economic risk of these contracts.

(2) Amounts represent the impact of enforceable master netting agreements that allow the Company to net settle positive and negative positions as well as collateral paid and received.

The Company’s derivative transactions are internally divided into three sub-groups: institutional, customer and residential loan. Certain derivative transactions within these sub-groups are designated as fair value or cash flow hedges, as described below:

Derivatives Designated As Hedging Instruments

The Company’s institutional derivatives qualify for hedge accounting treatment. The net interest accruals on interest rate swaps designated in a fair value or cash flow hedge relationship are treated as an adjustment to interest income or interest expense of the item being hedged. The Company formally documents at inception all hedging relationships, as well as risk management objectives and strategies for undertaking various accounting

Citizens Financial Group, Inc. | 75

hedges. Additionally, the Company monitors the effectiveness of its hedge relationships during the duration of the hedge period. The methods utilized to assess hedge effectiveness vary based on hedge relationship and the Company monitors each relationship to ensure that management’s initial intent continues to be satisfied. The Company discontinues hedge accounting treatment when it is determined that a derivative is not expected to be, or has ceased to be, effective as a hedge and subsequently reflects changes in the fair value of the derivative in earnings after termination of the hedge relationship.

Fair Value Hedges

In a fair value hedge, changes in the fair value of both the derivative instrument and the hedged asset or liability attributable to the risk being hedged are recognized in the same income statement line item in the Consolidated Statements of Operations when the changes in fair value occur.

Citizens has outstanding interest rate swap agreements utilized to manage the interest rate exposure on its long-term borrowings ~~certain fixed rate residential mortgages~~ and AFS debt securities. Certain fair value hedges have been designated as a last-of-layer hedge, which affords the Company the ability to execute a fair value hedge of the interest rate risk associated with a portfolio of similar prepayable assets whereby the last dollar amount estimated to remain in the portfolio of assets is identified as the hedged item.

~~Citizens Financial Group, Inc. | 67~~

The following table presents the change in fair value of interest rate contracts designated as fair value hedges, as well as the change in fair value of the related hedged items attributable to the risk being hedged, included in the Consolidated Statements of Operations:


		Three Months Ended March 31,			Three Months Ended September 30,				Nine Months Ended September 30,
(in millions)	(in millions)		2021	2020		Affected Line Item in the Consolidated Statements of Operations	(in millions)	2021	2020	2021	2020	Affected Line Item in the Consolidated Statements of Operations
Interest rate swaps hedging borrowed funds	Interest rate swaps hedging borrowed funds		($28)	$93		Interest expense - long-term borrowed funds	Interest rate swaps hedging borrowed funds	($13)	($16)	($51)	$82	Interest expense - long-term borrowed funds
Hedged long-term debt attributable to the risk being hedged	Hedged long-term debt attributable to the risk being hedged		28	(92)		Interest expense - long-term borrowed funds	Hedged long-term debt attributable to the risk being hedged	13	17	50	(78)	Interest expense - long-term borrowed funds
Interest rate swaps hedging fixed rate loans	Interest rate swaps hedging fixed rate loans		0	17		Interest and fees on loans and leases	Interest rate swaps hedging fixed rate loans	—	—	—	17	Interest and fees on loans and leases
Hedged fixed rate loans attributable to the risk being hedged	Hedged fixed rate loans attributable to the risk being hedged		0	(17)		Interest and fees on loans and leases	Hedged fixed rate loans attributable to the risk being hedged	—	—	—	(17)	Interest and fees on loans and leases
Interest rate swaps hedging debt securities available for sale	Interest rate swaps hedging debt securities available for sale		28	(107)		Interest income - investment securities	Interest rate swaps hedging debt securities available for sale	7	7	39	(114)	Interest income - investment securities
Hedged debt securities available for sale attributable to risk being hedged	Hedged debt securities available for sale attributable to risk being hedged		(28)	107		Interest income - investment securities	Hedged debt securities available for sale attributable to risk being hedged	(7)	(7)	(39)	114	Interest income - investment securities

The following table reflects amounts recorded onin the Consolidated Balance Sheets related to cumulative basis adjustments for fair value hedges:


		March 31, 2021		December 31, 2020			September 30, 2021		December 31, 2020
(in millions)	(in millions)	Debt securities available for sale(1)	Long-term borrowed funds	Debt securities available for sale(1)	Long-term borrowed funds	(in millions)	Debt securities available for sale(1)	Long-term borrowed funds	Debt securities available for sale(1)	Long-term borrowed funds
Carrying amount of hedged assets	Carrying amount of hedged assets	$9,549	$0	$10,869	$0	Carrying amount of hedged assets	$7,287	$—	$10,869	$—
Carrying amount of hedged liabilities	Carrying amount of hedged liabilities	0	3,280	0	3,307	Carrying amount of hedged liabilities	—	2,259	—	3,307
Cumulative amount of fair value hedging adjustments included in the carrying amount of the hedged items	Cumulative amount of fair value hedging adjustments included in the carrying amount of the hedged items	68	85	96	112	Cumulative amount of fair value hedging adjustments included in the carrying amount of the hedged items	57	63	96	112

(1) The Company designated $2.0 billion as the hedged amount (from a closed portfolio of prepayable financial assets with an amortized cost basis of ~~$9.5~~$7.3 billion and $10.9 billion as of ~~March 31,~~September 30, 2021 and December 31, 2020, respectively) in a last-of-layer hedging relationship, which commenced in the third quarter of 2019.

Cash Flow Hedges

In a cash flow hedge, the entire change in the fair value of the interest rate swap included in the assessment of hedge effectiveness is initially recorded in OCI and is subsequently reclassified from OCI to current period earnings (interest income or interest expense) in the same period that the hedged item affects earnings.

Citizens has outstanding interest rate swap agreements designed to hedge a portion of the Company’s floating-rate assets, and liabilities. All of these swaps have been deemed highly effective cash flow hedges. During the next 12 months, there are ~~$94~~$76 million in pre-tax net gains on derivative instruments included in OCI expected to be reclassified to net interest income in the Consolidated Statements of Operations. This amount could differ from amounts actually recognized due to changes in interest rates, hedge de-designations, and the addition of other hedges subsequent to ~~March 31,~~September 30, 2021.

Three Months Ended March 31,
(in millions) 2021 2020
Amount of pre-tax net (losses) gains recognized in OCI ($28) $129
Amount of pre-tax net gains reclassified from OCI into interest income 46 5
Amount of pre-tax net losses reclassified from OCI into interest expense (12) (1)

Citizens Financial Group, Inc. | 76


	Three Months Ended September 30,		Nine Months Ended September 30,
(in millions)	2021	2020	2021	2020
Amount of pre-tax net gains (losses) recognized in OCI	($15)	$—	$19	$118
Amount of pre-tax net gains (losses) reclassified from OCI into interest income	46	68	141	128
Amount of pre-tax net gains (losses) reclassified from OCI into interest expense	(13)	(11)	(37)	(22)

Derivatives Not Designated As Hedging Instruments

Economic Hedges

The Company’s economic hedges include those related to offsetting customer derivatives, residential mortgage loan derivatives (including interest rate lock commitments and forward sales commitments) and derivatives to hedge its residential MSR portfolio. Customer derivatives include interest rate, foreign exchange

~~Citizens Financial Group, Inc. | 68~~

and commodity derivative contracts designed to meet the hedging and financing needs of the Company’s customers, and are economically hedged by the Company to offset its market exposure. Interest rate lock commitments on residential mortgage loans that will be held for sale are considered derivative instruments, and are economically hedged by entering into forward sale commitments to manage changes in fair value due to interest rate risk. Residential MSR portfolio derivatives are entered to hedge the risk of changes in the fair value of the Company’s ~~MSR asset.~~MSRs.

The following table presents the effect of economic hedges on noninterest income:


			Amounts Recognized in Noninterest Income for the						Amounts Recognized in Noninterest Income for the
		Three Months Ended March 31,		Affected Line Item in the Consolidated Statements of Operations		Three Months Ended September 30,				Nine Months Ended September 30,		Affected Line Item in the Consolidated Statements of Operations
(in millions)	(in millions)		2021				2020	(in millions)	2021	2020	2021		2020	Affected Line Item in the Consolidated Statements of Operations
Economic hedge type:	Economic hedge type:							Economic hedge type:
Customer interest rate contracts	Customer interest rate contracts		($348)		$1,089		Foreign exchange and interest rate products	Customer interest rate contracts	($10)	$7	($225)		$1,276	Foreign exchange and interest rate products
Derivatives hedging interest rate risk								Derivatives hedging interest rate risk	17	1	244		(1,245)	Foreign exchange and interest rate products
Customer foreign exchange contracts	Customer foreign exchange contracts		(116)		(30)		Foreign exchange and interest rate products	Customer foreign exchange contracts	(61)	80	(158)		73	Foreign exchange and interest rate products
Derivatives hedging foreign exchange risk								Derivatives hedging foreign exchange risk	95	(126)	234		(77)	Foreign exchange and interest rate products
Customer commodity contracts	Customer commodity contracts		94		(63)		Foreign exchange and interest rate products	Customer commodity contracts	468	26	881		(30)	Foreign exchange and interest rate products
Derivative contracts to hedge interest rate risk			356		(1,084)		Foreign exchange and interest rate products
Derivative contracts to hedge foreign exchange risk			150		99		Foreign exchange and interest rate products
Derivative transactions to hedge commodity price risk			(92)		63		Foreign exchange and interest rate products
Derivatives hedging commodity price risk								Derivatives hedging commodity price risk	(465)	(25)	(874)		32	Foreign exchange and interest rate products
Residential loan commitments	Residential loan commitments		(238)		140		Mortgage banking fees	Residential loan commitments	(13)	36	(184)		190	Mortgage banking fees
Derivative contracts used to hedge residential loan commitments			275		(129)		Mortgage banking fees
Derivatives hedging residential loan commitments and mortgage loans held for sale, at fair value								Derivatives hedging residential loan commitments and mortgage loans held for sale, at fair value	4	6	138		(13)	Mortgage banking fees
Derivative contracts used to hedge residential MSRs	Derivative contracts used to hedge residential MSRs		(182)		271		Mortgage banking fees	Derivative contracts used to hedge residential MSRs	(20)	2	(149)		335	Mortgage banking fees
Total	Total		($101)		$356			Total	$15	$7	($93)		$541

Citizens Financial Group, Inc. | 77

NOTE 9 - ACCUMULATED OTHER COMPREHENSIVE INCOME (LOSS)

The following table presents the changes in the balances, net of income taxes, of each component of AOCI:
As of and for the Three Months Ended March 31,
(in millions) Net Unrealized (Losses) Gains on Derivatives Net Unrealized (Losses) Gains on Debt Securities Employee Benefit Plans Total AOCI
Balance at January 1, 2020 $3 $1 ($415) ($411)
Other comprehensive income before reclassifications 96 400 0 496
Amounts reclassified to the Consolidated Statements of Operations (3) 0 3 0
Net other comprehensive income 93 400 3 496
Balance at March 31, 2020 $96 $401 ($412) $85
Balance at January 1, 2021 ($11) $380 ($429) ($60)
Other comprehensive loss before reclassifications (21) (307) 0 (328)
Amounts reclassified to the Consolidated Statements of Operations (25) (2) 4 (23)
Net other comprehensive (loss) income (46) (309) 4 (351)
Balance at March 31, 2021 ($57) $71 ($425) ($411)
Primary location in the Consolidated Statements of Operations of amounts reclassified from AOCI Net interest income Securities gains, net Other operating expense


	As of and for the Three Months Ended September 30,
(in millions)	Net Unrealized Gains (Losses) on Derivatives	Net Unrealized Gains (Losses) on Debt Securities	Employee Benefit Plans	Total AOCI
Balance at July 1, 2020	$54	$448	($408)	$94
Other comprehensive income (loss) before reclassifications	—	(44)	—	(44)
Amounts reclassified to the Consolidated Statements of Operations	(42)	(1)	3	(40)
Net other comprehensive income (loss)	(42)	(45)	3	(84)
Balance at September 30, 2020	$12	$403	($405)	$10
Balance at July 1, 2021	($38)	$78	($421)	($381)
Other comprehensive income (loss) before reclassifications	(11)	(109)	—	(120)

Amounts reclassified to the Consolidated Statements of Operations	(25)	(2)	20	(7)
Net other comprehensive income (loss)	(36)	(111)	20	(127)
Balance at September 30, 2021	($74)	($33)	($401)	($508)
Primary location of amounts reclassified to the Consolidated Statements of Operations	Net interest income	Securities gains, net	Other operating expense


	As of and for the Nine Months Ended September 30,
(in millions)	Net Unrealized Gains (Losses) on Derivatives	Net Unrealized Gains (Losses) on Debt Securities	Employee Benefit Plans	Total AOCI
Balance at January 1, 2020	$3	$1	($415)	($411)
Other comprehensive income (loss) before reclassifications	88	405	—	493

Amounts reclassified to the Consolidated Statements of Operations	(79)	(3)	10	(72)
Net other comprehensive income (loss)	9	402	10	421

Balance at September 30, 2020	$12	$403	($405)	$10
Balance at January 1, 2021	($11)	$380	($429)	($60)
Other comprehensive income (loss) before reclassifications	14	(406)	—	(392)

Amounts reclassified to the Consolidated Statements of Operations	(77)	(7)	28	(56)
Net other comprehensive income (loss)	(63)	(413)	28	(448)

Balance at September 30, 2021	($74)	($33)	($401)	($508)
Primary location of amounts reclassified to the Consolidated Statements of Operations	Net interest income	Securities gains, net	Other operating expense

Citizens Financial Group, Inc. | 6978

NOTE 10 - STOCKHOLDERS’ EQUITY

Preferred Stock

The following table summarizes the Company’s preferred stock:


				March 31, 2021			December 31, 2020					September 30, 2021			December 31, 2020
(in millions, except per share and share data)	(in millions, except per share and share data)	Liquidation value per share		Preferred Shares		Carrying Amount	Preferred Shares	Carrying Amount	(in millions, except per share and share data)	Liquidation value per share		Preferred Shares		Carrying Amount	Preferred Shares	Carrying Amount
Authorized ($25 par value)				100,000,000			100,000,000
Authorized ($25 par value per share)									Authorized ($25 par value per share)			100,000,000			100,000,000
Issued and outstanding:	Issued and outstanding:								Issued and outstanding:
Series A	Series A	$1,000		250,000		$247	250,000	$247	Series A	$1,000		—		$—	250,000	$247
Series B	Series B	1,000		300,000		296	300,000	296	Series B	1,000		300,000		296	300,000	296
Series C	Series C	1,000		300,000		297	300,000	297	Series C	1,000		300,000		297	300,000	297
Series D	Series D	1,000	(1)	300,000	(2)	293	300,000	293	Series D	1,000	(1)	300,000	(2)	293	300,000	293
Series E	Series E	1,000	(1)	450,000	(3)	437	450,000	437	Series E	1,000	(1)	450,000	(3)	437	450,000	437
Series F	Series F	1,000		400,000		395	400,000	395	Series F	1,000		400,000		395	400,000	395
Series G									Series G	1,000		300,000		296	—	—
Total	Total			2,000,000		$1,965	2,000,000	$1,965	Total			2,050,000		$2,014	2,000,000	$1,965

(1) Equivalent to $25 per depositary share.

(2) Represented by 12,000,000 depositary shares each representing a 1/40th interest in the Series D Preferred Stock.

(3) Represented by 18,000,000 depositary shares each representing a 1/40th interest in the Series E Preferred Stock.

On July 6, 2021, the Company redeemed all outstanding shares of the 5.500% fixed-to-floating rate non-cumulative perpetual Series A Preferred Stock.

On June 11, 2021, the Company issued $300 million, or 300,000 shares, of 4.000% fixed-rate reset non-cumulative perpetual Series G Preferred Stock, par value of $25.00 per share with a liquidation preference of $1,000 per share (the “Series G Preferred Stock”). For further detail regarding the terms and conditions of the Company’s Series G Preferred Stock, see Note 10 to the Company’s Consolidated Financial Statements in the Form 10-Q for the period ended June 30, 2021.

For further detail regarding the terms and conditions of the Company’s preferred stock, see Note 16 to the Company’s Consolidated Financial Statements in the 2020 Form 10-K.

Dividends


		Three Months Ended March 31, 2021			Three Months Ended March 31, 2020				Three Months Ended September 30, 2021			Three Months Ended September 30, 2020
(in millions, except per share and share data)		Dividends Declared per Share	Dividends Declared	Dividends Paid	Dividends Declared per Share	Dividends Declared	Dividends Paid
(in millions, except per share data)								(in millions, except per share data)	Dividends Declared per Share	Dividends Declared	Dividends Paid	Dividends Declared per Share	Dividends Declared	Dividends Paid
Common stock	Common stock	$0.39	$167	$167	$0.39	$168	$168	Common stock	$0.39	$167	$167	$0.39	$168	$168
Preferred stock	Preferred stock							Preferred stock
Series A	Series A	$10.49	$3	$3	$27.50	$7	$0	Series A	$—	$—	$3	$10.90	$3	$3
Series B	Series B	0	0	9	0	0	9	Series B	—	—	9	—	—	9
Series C	Series C	15.94	5	5	15.94	5	5	Series C	15.94	5	5	15.94	4	5
Series D	Series D	15.88	5	5	15.88	5	5	Series D	15.88	5	4	15.88	4	5
Series E	Series E	12.50	5	5	12.50	5	4	Series E	12.50	6	6	12.50	6	6
Series F	Series F	14.13	5	5	0	0	0	Series F	14.13	6	6	19.15	8	—
Series G								Series G	12.78	4	—	—	—	—
Total preferred stock	Total preferred stock		$23	$32		$22	$23	Total preferred stock		$26	$33		$25	$28

Citizens Financial Group, Inc. | 79


	Nine Months Ended September 30, 2021			Nine Months Ended September 30, 2020
(in millions, except per share data)	Dividends Declared per Share	Dividends Declared	Dividends Paid	Dividends Declared per Share	Dividends Declared	Dividends Paid
Common stock	$1.17	$502	$502	$1.17	$504	$504
Preferred stock
Series A	$20.99	$5	$8	$51.88	$13	$10
Series B	30.00	9	18	30.00	9	18
Series C	47.81	15	15	47.81	14	15
Series D	47.63	14	13	47.63	14	15
Series E	37.50	17	17	37.50	17	15
Series F	42.38	17	17	19.15	8	—
Series G	12.78	4	—	—	—	—
Total preferred stock		$81	$88		$75	$73

Treasury Stock

During the ~~three~~nine months ended ~~March 31,~~September 30, 2021, the Company repurchased $95 million, or 2,244,924 shares, of its outstanding common stock, which are held in treasury stock.

NOTE 11 - COMMITMENTS AND CONTINGENCIES

A summary of outstanding off-balance sheet arrangements is presented below. For more information on these arrangements, see Note 18 in the Company’s 2020 Form 10-K.

(in millions) March 31, 2021 December 31, 2020
Commitments to extend credit $76,200 $74,160
Letters of credit 2,077 2,239
Risk participation agreements 71 98
Loans sold with recourse 58 54
Marketing rights 29 29
Total $78,435 $76,580

~~Citizens Financial Group, Inc. | 70~~


(in millions)	September 30, 2021	December 31, 2020
Commitments to extend credit	$80,629	$74,160
Letters of credit	1,939	2,239
Risk participation agreements	57	98
Loans sold with recourse	70	54
Marketing rights	26	29
Total	$82,721	$76,580

Commitments to Extend Credit

Commitments to extend credit are agreements to lend to customers in accordance with conditions contractually agreed upon in advance. Generally, the commitments have fixed expiration dates or termination clauses and may require payment of a fee. Since many of these commitments are expected to expire without being drawn upon, the contract amounts are not necessarily indicative of future cash requirements.

Letters of Credit

Letters of credit in the table above reflect commercial, standby financial and standby performance letters of credit. Financial and performance standby letters of credit are issued by the Company for the benefit of its customers. They are used as conditional guarantees of payment to a third party in the event the customer either fails to make specific payments (financial) or fails to complete a specific project (performance). The Company’s exposure to credit loss in the event of counterparty nonperformance in connection with the above instruments is represented by the contractual amount of those instruments. Generally, letters of credit are collateralized by cash, accounts receivable, inventory or investment securities. Credit risk associated with letters of credit is considered in determining the appropriate amounts of allowances for unfunded commitments. Standby letters of credit and commercial letters of credit are issued for terms of up to ten years and one year, respectively.

Other Commitments

Citizens has additional off-balance sheet arrangements that are summarized below:

•Marketing Rights - During 2003, Citizens entered into a 25-year agreement to acquire the naming and marketing rights of a baseball stadium in Pennsylvania.

•Loans sold with recourse - Citizens is an originator and servicer of residential mortgages and routinely sells such mortgage loans in the secondary market and to GSEs. In the context of such sales, the Company makes certain representations and warranties regarding the characteristics of the underlying loans and,

Citizens Financial Group, Inc. | 80

as a result, may be contractually required to repurchase such loans or indemnify certain parties against losses for certain breaches of those representations and warranties. The Company also sells the government guaranteed portion of certain SBA loans to outside investors, for which it retains the servicing rights.

•Risk Participation Agreements - RPAs are guarantees issued by the Company to other parties for a fee, whereby the Company agrees to participate in the credit risk of a derivative customer of the other party. The current amount of credit exposure is spread out over multiple counterparties. At September 30, 2021, the remaining terms on these RPAs ~~generally have terms ranging~~ranged from less than one year to ~~five years; however, certain outstanding agreements have terms as long as nine~~eight years.

Contingencies

The Company operates in a legal and regulatory environment that exposes it to potentially significant risks. A certain amount of litigation ordinarily results from the nature of the Company’s banking and other businesses. The Company is a party to legal proceedings, including class actions. The Company is also the subject of investigations, reviews, subpoenas, and regulatory matters arising out of its normal business operations, which, in some instances, relate to concerns about fair lending, unfair and/or deceptive practices, mortgage-related issues, and mis-selling of certain products. In addition, the Company engages in discussions with relevant governmental and regulatory authorities on a regular and ongoing basis regarding various issues, and any issues discussed or identified may result in investigatory or other action being taken. Litigation and regulatory matters may result in settlements, damages, fines, penalties, public or private censure, increased costs, required remediation, restrictions on business activities, or other impacts on the Company.

In these disputes and proceedings, the Company contests liability and the amount of damages as appropriate. Given their complex nature, and based on the Company's experience, it may be years before some of these matters are finally resolved. Moreover, before liability can be reasonably estimated for a claim, numerous legal and factual issues may need to be examined, including through potentially lengthy discovery and determination of important factual matters, and by addressing novel or unsettled legal issues relevant to the proceedings in question. The Company cannot predict with certainty if, how, or when such claims will be resolved or what the eventual settlement, fine, penalty or other relief, if any, may be, particularly for claims that are at an early stage in their development or where claimants seek substantial or indeterminate damages. The Company recognizes a provision for a claim when, in the opinion of management after seeking legal advice,

~~Citizens Financial Group, Inc. | 71~~

it is probable that a liability exists and the amount of loss can be reasonably estimated. In many proceedings, however, it is not possible to determine whether any loss is probable or to estimate the amount of any loss.

Based on information currently available, the advice of legal counsel and other advisers, and established reserves, management believes that the aggregate liabilities, if any, potentially arising from these proceedings will not have a materially adverse effect on the Company’s unaudited interim Consolidated Financial Statements.

NOTE 12 - FAIR VALUE MEASUREMENTS

Citizens measures or monitors many of its assets and liabilities on a fair value basis. Fair value is used on a recurring basis for assets and liabilities for which fair value is the required or elected measurement basis of accounting. Additionally, fair value is used on a nonrecurring basis to evaluate assets for impairment or for disclosure purposes. Nonrecurring fair value adjustments typically involve the application of lower of cost or market accounting or write-downs of individual assets. Citizens also applies the fair value measurement guidance to determine amounts reported for certain disclosures in this Note for assets and liabilities that are not required to be reported at fair value in the financial statements.

Citizens Financial Group, Inc. | 81

Fair Value Option

Citizens elected to account for residential mortgage LHFS and certain commercial and industrial, and commercial real estate LHFS at fair value. The following table presents the difference between the aggregate fair value and the aggregate unpaid principal balance of LHFS measured at fair value:


		March 31, 2021			December 31, 2020				September 30, 2021			December 31, 2020
(in millions)	(in millions)	Aggregate Fair Value	Aggregate Unpaid Principal	Aggregate Fair Value Greater (Less) Aggregate Unpaid Principal	Aggregate Fair Value	Aggregate Unpaid Principal	Aggregate Fair Value Greater (Less) Aggregate Unpaid Principal	(in millions)	Aggregate Fair Value	Aggregate Unpaid Principal	Aggregate Fair Value Greater (Less) Than Aggregate Unpaid Principal	Aggregate Fair Value	Aggregate Unpaid Principal	Aggregate Fair Value Greater (Less) Than Aggregate Unpaid Principal
Residential mortgage loans held for sale, at fair value	Residential mortgage loans held for sale, at fair value	$4,208	$4,165	$43	$3,416	$3,260	$156	Residential mortgage loans held for sale, at fair value	$3,104	$3,029	$75	$3,416	$3,260	$156
Commercial and industrial, and commercial real estate loans held for sale, at fair value	Commercial and industrial, and commercial real estate loans held for sale, at fair value	96	98	(2)	148	153	(5)	Commercial and industrial, and commercial real estate loans held for sale, at fair value	73	75	(2)	148	153	(5)

For more information on the election of the fair value option for these assets see Note 19 in the Company’s 2020 Form 10-K.

Recurring Fair Value Measurements

Citizens utilizes a variety of valuation techniques to measure its assets and liabilities at fair value on a recurring basis. For more information on the valuation techniques utilized to measure recurring fair value see Note 19 in the Company’s 2020 Form 10-K.

Collateralized Loan Obligations

The fair value of CLOs is estimated using observable inputs, including prices of similar securities that trade in the market. The Company classifies these securities in Level 2 of the fair value hierarchy using these observable inputs.

Derivatives - Commodities Contracts

The fair value of commodity derivatives uses the mid-point of market observable quoted prices as an input into the fair value model. The model uses the observed market prices combined with other market observed inputs to derive the fair value of the instrument, which generally classifies it as Level 2 instrument. ~~This type of derivative is exposed to counterparty risk; therefore, the Company adjusts the fair value of the contract by the credit valuation adjustment.~~

Citizens Financial Group, Inc. | 7282

The following table presents assets and liabilities measured at fair value, including gross derivative assets and liabilities, on a recurring basis at ~~March 31,~~September 30, 2021:


(in millions)	(in millions)	Total	Level 1	Level 2	Level 3	(in millions)	Total	Level 1	Level 2	Level 3
Debt securities available for sale:	Debt securities available for sale:					Debt securities available for sale:
Mortgage-backed securities	Mortgage-backed securities	$24,453	$0	$24,453	$0	Mortgage-backed securities	$24,131	$—	$24,131	$—

Collateralized loan obligations						Collateralized loan obligations	767	—	767	—
State and political subdivisions	State and political subdivisions	3	0	3	0	State and political subdivisions	2	—	2	—
U.S. Treasury and other	U.S. Treasury and other	11	11	0	0	U.S. Treasury and other	11	11	—	—
Total debt securities available for sale	Total debt securities available for sale	24,467	11	24,456	0	Total debt securities available for sale	24,911	11	24,900	—
Loans held for sale, at fair value:	Loans held for sale, at fair value:					Loans held for sale, at fair value:
Residential loans held for sale	Residential loans held for sale	4,208	0	4,208	0	Residential loans held for sale	3,104	—	3,104	—
Commercial loans held for sale	Commercial loans held for sale	96	0	96	0	Commercial loans held for sale	73	—	73	—
Total loans held for sale, at fair value	Total loans held for sale, at fair value	4,304	0	4,304	0	Total loans held for sale, at fair value	3,177	—	3,177	—
Mortgage servicing rights	Mortgage servicing rights	893	0	0	893	Mortgage servicing rights	978	—	—	978
Derivative assets:	Derivative assets:					Derivative assets:
Interest rate contracts	Interest rate contracts	1,125	0	1,125	0	Interest rate contracts	930	—	930	—
Foreign exchange contracts	Foreign exchange contracts	273	0	273	0	Foreign exchange contracts	249	—	249	—
Commodities contracts	Commodities contracts	135	0	135	0	Commodities contracts	822	—	822	—
TBA contracts	TBA contracts	156	0	156	0	TBA contracts	44	—	44	—
Other contracts	Other contracts	38	0	0	38	Other contracts	53	—	—	53
Total derivative assets	Total derivative assets	1,727	0	1,689	38	Total derivative assets	2,098	—	2,045	53
Equity securities, at fair value	Equity securities, at fair value	73	73	0	0	Equity securities, at fair value	88	88	—	—
Total assets	Total assets	$31,464	$84	$30,449	$931	Total assets	$31,252	$99	$30,122	$1,031
Derivative liabilities:	Derivative liabilities:					Derivative liabilities:
Interest rate contracts	Interest rate contracts	$184	$0	$184	$0	Interest rate contracts	$169	$—	$169	$—
Foreign exchange contracts	Foreign exchange contracts	213	0	213	0	Foreign exchange contracts	205	—	205	—
Commodities contracts	Commodities contracts	138	0	138	0	Commodities contracts	822	—	822	—
TBA contracts	TBA contracts	16	0	16	0	TBA contracts	9	—	9	—

Total derivative liabilities	Total derivative liabilities	551	0	551	0	Total derivative liabilities	1,205	—	1,205	—
Total liabilities	Total liabilities	$551	$0	$551	$0	Total liabilities	$1,205	$—	$1,205	$—

Citizens Financial Group, Inc. | 7383

The following table presents assets and liabilities measured at fair value, including gross derivative assets and liabilities, on a recurring basis at December 31, 2020:


(in millions)	(in millions)	Total	Level 1	Level 2	Level 3	(in millions)	Total	Level 1	Level 2	Level 3
Debt securities available for sale:	Debt securities available for sale:					Debt securities available for sale:
Mortgage-backed securities	Mortgage-backed securities	$22,928	$0	$22,928	$0	Mortgage-backed securities	$22,928	$—	$22,928	$—
State and political subdivisions	State and political subdivisions	3	0	3	0	State and political subdivisions	3	—	3	—
U.S. Treasury and other	U.S. Treasury and other	11	11	0	0	U.S. Treasury and other	11	11	—	—
Total debt securities available for sale	Total debt securities available for sale	22,942	11	22,931	0	Total debt securities available for sale	22,942	11	22,931	—
Loans held for sale, at fair value:	Loans held for sale, at fair value:					Loans held for sale, at fair value:
Residential loans held for sale	Residential loans held for sale	3,416	0	3,416	0	Residential loans held for sale	3,416	—	3,416	—
Commercial loans held for sale	Commercial loans held for sale	148	0	148	0	Commercial loans held for sale	148	—	148	—
Total loans held for sale, at fair value	Total loans held for sale, at fair value	3,564	0	3,564	0	Total loans held for sale, at fair value	3,564	—	3,564	—
Mortgage servicing rights	Mortgage servicing rights	658	0	0	658	Mortgage servicing rights	658	—	—	658
Derivative assets:	Derivative assets:					Derivative assets:
Interest rate contracts	Interest rate contracts	1,566	0	1,566	0	Interest rate contracts	1,566	—	1,566	—
Foreign exchange contracts	Foreign exchange contracts	320	0	320	0	Foreign exchange contracts	320	—	320	—
Commodities contracts	Commodities contracts	62	0	62	0	Commodities contracts	62	—	62	—
TBA contracts	TBA contracts	8	0	8	0	TBA contracts	8	—	8	—
Other contracts	Other contracts	197	0	0	197	Other contracts	197	—	—	197
Total derivative assets	Total derivative assets	2,153	0	1,956	197	Total derivative assets	2,153	—	1,956	197
Equity securities, at fair value	Equity securities, at fair value	66	66	0	0	Equity securities, at fair value	66	66	—	—
Total assets	Total assets	$29,383	$77	$28,451	$855	Total assets	$29,383	$77	$28,451	$855
Derivative liabilities:	Derivative liabilities:					Derivative liabilities:
Interest rate contracts	Interest rate contracts	$217	$0	$217	$0	Interest rate contracts	$217	$—	$217	$—
Foreign exchange contracts	Foreign exchange contracts	291	0	291	0	Foreign exchange contracts	291	—	291	—
Commodities contracts	Commodities contracts	61	0	61	0	Commodities contracts	61	—	61	—
TBA contracts	TBA contracts	65	0	65	0	TBA contracts	65	—	65	—

Total derivative liabilities	Total derivative liabilities	634	0	634	0	Total derivative liabilities	634	—	634	—
Total liabilities	Total liabilities	$634	$0	$634	$0	Total liabilities	$634	$—	$634	$—

Citizens Financial Group, Inc. | 84

The following tables present a roll forward of the balance sheet amounts for assets measured at fair value on a recurring basis and classified as Level 3:


		Three Months Ended March 31, 2021		Three Months Ended September 30, 2021			Nine Months Ended September 30, 2021
(in millions)	(in millions)		Mortgage Servicing Rights		Other Derivative Contracts	(in millions)	Mortgage Servicing Rights	Other Derivative Contracts	Mortgage Servicing Rights	Other Derivative Contracts
Beginning balance	Beginning balance		$658		$197	Beginning balance	$902	$89	$658	$197

Issuances	Issuances		87		162	Issuances	109	81	318	323
Settlements (2)	Settlements (2)		(58)		(83)	Settlements(2)	(54)	(104)	(159)	(283)
Changes in fair value during the period recognized in earnings (3)	Changes in fair value during the period recognized in earnings (3)		206		(238)	Changes in fair value during the period recognized in earnings(3)	21	(13)	161	(184)
Ending balance	Ending balance		$893		$38	Ending balance	$978	$53	$978	$53


		Three Months Ended March 31, 2020		Three Months Ended September 30, 2020					Nine Months Ended September 30, 2020
(in millions)	(in millions)	Mortgage Servicing Rights	Other Derivative Contracts		(in millions)	Mortgage Servicing Rights	Asset-Backed Securities	Other Derivative Contracts		Mortgage Servicing Rights	Asset-Backed Securities	Other Derivative Contracts
Beginning balance	Beginning balance	$642	$19		Beginning balance	$568	$—	$173		$642	$—	$19
Transfers upon election of fair value method (1)	Transfers upon election of fair value method (1)	190	0		Transfers upon election of fair value method(1)	—	—	—		190	—	—
Beginning balance, adjusted	Beginning balance, adjusted	832	19		Beginning balance, adjusted	568	—	173		832	—	19

Purchases					Purchases	—	813	—		—	813	—
Issuances	Issuances	67	171		Issuances	85	—	283		238	—	688
Settlements (2)	Settlements (2)	(40)	(76)		Settlements(2)	(55)	—	(372)		(141)	—	(792)
Changes in fair value during the period recognized in earnings (3)	Changes in fair value during the period recognized in earnings (3)	(282)	29		Changes in fair value during the period recognized in earnings(3)	8	—	125		(323)	—	294
Ending balance	Ending balance	$577	$143		Ending balance	$606	$813	$209		$606	$813	$209

(1) Effective January 1, 2020, the Company elected to account for all MSRs previously accounted for under the amortization method under the fair value method.

(2) Represents changes in value of the MSRs due to i) passage of time including the impact from both regularly scheduled loan principal payments and partial

paydowns, and ii) loans that paid off during the period.

(3) Represents changes in value primarily driven by market conditions. These changes are recorded in mortgage banking fees in the Consolidated Statements of Operations.

~~Citizens Financial Group, Inc. | 74~~

The following table presents quantitative information about the Company’s Level 3 assets, including the range and weighted-average of the significant unobservable inputs used to fair value these assets, as well as valuation techniques used.

As of ~~March 31,~~September 30, 2021

Valuation Technique

Unobservable Input

Range (Weighted Average)

Mortgage servicing rights

Discounted Cash Flow

Constant prepayment rate

~~9.96-16.58%~~9.96-27.98% CPR (11.3% CPR)

Option adjusted spread

~~350-1,509~~350-1,318 bps (582 bps)

Other derivative contracts

Internal Model

Pull through rate

~~18.26-100.00% (82.01%~~10.96-100.00% (83.30%)

MSR value

~~(16.59)-164.28~~(10.00)-145.29 bps ~~(92.86~~(99.79 bps)

Nonrecurring Fair Value Measurements

Fair value is also used on a nonrecurring basis to evaluate certain assets for impairment or for disclosure purposes. For more information on the valuation techniques utilized to measure nonrecurring fair value see Note 19 in the Company’s 2020 Form 10-K.

The following table presents losses on assets measured at fair value on a nonrecurring basis and recorded in earnings:


		Three Months Ended March 31,		Three Months Ended September 30,			Nine Months Ended September 30,
(in millions)	(in millions)	2021	2020		(in millions)	2021	2020	2021	2020
Collateral-dependent loans	Collateral-dependent loans	($19)	($34)		Collateral-dependent loans	($4)	($21)	($23)	($65)

Citizens Financial Group, Inc. | 85

The following table presents assets measured at fair value on a nonrecurring basis:

March 31, 2021

December 31, 2020

September 30, 2021

December 31, 2020

(in millions)

Total

Level 1

Level 2

Level 3

Total

Level 1

Level 2

Level 3

(in millions)

Total

Level 1

Level 2

Level 3

Total

Level 1

Level 2

Level 3

Collateral-dependent loans

$724

$758

Collateral-dependent loans

$585

$—

$585

$—

$758

$—

$758

$—

The following tables present the estimated fair value for financial instruments not recorded at fair value in the unaudited interim Consolidated Financial Statements. The carrying amounts are recorded in the Consolidated Balance Sheets under the indicated captions:


		March 31, 2021									September 30, 2021
		Total		Level 1		Level 2		Level 3			Total		Level 1		Level 2		Level 3
(in millions)	(in millions)	Carrying Value	Estimated Fair Value	Carrying Value	Estimated Fair Value	Carrying Value	Estimated Fair Value	Carrying Value	Estimated Fair Value	(in millions)	Carrying Value	Estimated Fair Value	Carrying Value	Estimated Fair Value	Carrying Value	Estimated Fair Value	Carrying Value	Estimated Fair Value
Financial assets:	Financial assets:									Financial assets:
Debt securities held to maturity	Debt securities held to maturity	$2,995	$3,077	$0	$0	$2,139	$2,223	$856	$854	Debt securities held to maturity	$2,492	$2,567	$—	$—	$1,705	$1,778	$787	$789
Other loans held for sale	Other loans held for sale	75	75	0	0	0	0	75	75	Other loans held for sale	93	93	—	—	—	—	93	93
Loans and leases	Loans and leases	122,195	122,365	0	0	724	724	121,471	121,641	Loans and leases	123,318	123,318	—	—	585	585	122,733	122,733
Other assets	Other assets	603	603	0	0	595	595	8	8	Other assets	616	616	—	—	593	593	23	23
Financial liabilities:	Financial liabilities:									Financial liabilities:
Deposits	Deposits	151,349	151,384	0	0	151,349	151,384	0	0	Deposits	152,221	152,237	—	—	152,221	152,237	—	—
Short-term borrowed funds	Short-term borrowed funds	70	70	0	0	70	70	0	0	Short-term borrowed funds	8	8	—	—	8	8	—	—
Long-term borrowed funds	Long-term borrowed funds	8,316	8,618	0	0	8,316	8,618	0	0	Long-term borrowed funds	6,947	7,260	—	—	6,947	7,260	—	—


	December 31, 2020
	Total		Level 1		Level 2		Level 3
(in millions)	Carrying Value	Estimated Fair Value	Carrying Value	Estimated Fair Value	Carrying Value	Estimated Fair Value	Carrying Value	Estimated Fair Value
Financial assets:
Debt securities held to maturity	$3,235	$3,357	$—	$—	$2,342	$2,464	$893	$893
Other loans held for sale	439	439	—	—	—	—	439	439
Loans and leases	123,090	123,678	—	—	758	758	122,332	122,920
Other assets	604	604	—	—	596	596	8	8
Financial liabilities:
Deposits	147,164	147,223	—	—	147,164	147,223	—	—
Short-term borrowed funds	243	243	—	—	243	243	—	—
Long-term borrowed funds	8,346	8,850	—	—	8,346	8,850	—	—

Citizens Financial Group, Inc. | 7586

December 31, 2020
Total Level 1 Level 2 Level 3
(in millions) Carrying Value Estimated Fair Value Carrying Value Estimated Fair Value Carrying Value Estimated Fair Value Carrying Value Estimated Fair Value
Financial assets:
Debt securities held to maturity $3,235 $3,357 $0 $0 $2,342 $2,464 $893 $893
Other loans held for sale 439 439 0 0 0 0 439 439
Loans and leases 123,090 123,678 0 0 758 758 122,332 122,920
Other assets 604 604 0 0 596 596 8 8
Financial liabilities:
Deposits 147,164 147,223 0 0 147,164 147,223 0 0
Short-term borrowed funds 243 243 0 0 243 243 0 0
Long-term borrowed funds 8,346 8,850 0 0 8,346 8,850 0 0

NOTE 13 - NONINTEREST INCOME

Revenues from Contracts with Customers

The following table presents the components of revenue from contracts with customers disaggregated by revenue stream and business operating segment:


		Three Months Ended March 31, 2021			Three Months Ended March 31, 2020				Three Months Ended September 30, 2021				Three Months Ended September 30, 2020
(in millions)	(in millions)	Consumer Banking	Commercial Banking	Consolidated (1)	Consumer Banking	Commercial Banking	Consolidated (1)	(in millions)	Consumer Banking	Commercial Banking	Other	Consolidated	Consumer Banking	Commercial Banking	Other	Consolidated
Service charges and fees	Service charges and fees	$74	$25	$99	$92	$26	$118	Service charges and fees	$82	$27	$—	$109	$71	$25	$—	$96
Card fees	Card fees	47	7	54	45	10	55	Card fees	57	8	—	65	49	7	—	56
Capital markets fees	Capital markets fees	0	72	72	0	65	65	Capital markets fees	—	69	—	69	—	50	—	50
Trust and investment services fees	Trust and investment services fees	58	0	58	53	0	53	Trust and investment services fees	61	—	—	61	53	—	—	53
Other banking fees	Other banking fees	0	2	2	0	3	3	Other banking fees	—	3	—	3	—	3	—	3
Total revenue from contracts with customers	Total revenue from contracts with customers	$179	$106	$285	$190	$104	$294	Total revenue from contracts with customers	$200	$107	$—	$307	$173	$85	$—	$258
Total revenue from other sources								Total revenue from other sources	115	61	31	207	322	59	15	396
Total noninterest income								Total noninterest income	$315	$168	$31	$514	$495	$144	$15	$654


	Nine Months Ended September 30, 2021				Nine Months Ended September 30, 2020
(in millions)	Consumer Banking	Commercial Banking	Other	Consolidated	Consumer Banking	Commercial Banking	Other	Consolidated
Service charges and fees	$230	$78	$—	$308	$222	$76	$—	$298
Card fees	160	23	—	183	136	24	—	160
Capital markets fees	—	225	—	225	—	163	—	163
Trust and investment services fees	179	—	—	179	151	—	—	151
Other banking fees	—	7	—	7	—	7	—	7
Total revenue from contracts with customers	$569	$333	$—	$902	$509	$270	$—	$779
Total revenue from other sources	380	183	76	639	771	143	48	962
Total noninterest income	$949	$516	$76	$1,541	$1,280	$413	$48	$1,741

~~(1)~~ ~~There is no revenue from contracts with customers included in Other non-segment operations.~~

The Company recognized trailing commissions of $4 million and $3 million for the three months ended ~~March 31,~~September 30, 2021 and 2020, respectively, and $12 million and $10 million for the nine months ended September 30, 2021 and 2020, respectively, related to ~~services provided in~~ongoing commissions from previous ~~reporting periods. Fees from other~~ investment ~~services are recognized at a point in time upon completion of the service.~~sales.

~~Revenue from Other Sources~~

Three Months Ended March 31,
(in millions) 2021 2020
Bank-owned life insurance $14 $14

NOTE 14 - OTHER OPERATING EXPENSE

The following table presents the details of other operating expense:

Three Months Ended March 31,
(in millions) 2021 2020
Promotional expense $19 $24
Other 72 87
Other operating expense $91 $111


	Three Months Ended September 30,		Nine Months Ended September 30,
(in millions)	2021	2020	2021	2020
Marketing	$32	$24	$82	$75
Other	92	71	226	242
Other operating expense	$124	$95	$308	$317

Citizens Financial Group, Inc. | 7687

NOTE 15 - EARNINGS PER SHARE


		Three Months Ended March 31,		Three Months Ended September 30,				Nine Months Ended September 30,
(in millions, except share and per share data)	(in millions, except share and per share data)		2021		2020	(in millions, except share and per share data)	2021	2020	2021	2020
Numerator (basic and diluted):	Numerator (basic and diluted):					Numerator (basic and diluted):
Net income	Net income		$611		$34	Net income	$530	$314	$1,789	$601
Less: Preferred stock dividends	Less: Preferred stock dividends		23		22	Less: Preferred stock dividends	26	25	81	75
Net income available to common stockholders	Net income available to common stockholders		$588		$12	Net income available to common stockholders	$504	$289	$1,708	$526
Denominator:	Denominator:					Denominator:
Weighted-average common shares outstanding - basic	Weighted-average common shares outstanding - basic		425,953,716		427,718,421	Weighted-average common shares outstanding - basic	426,086,717	426,846,096	425,996,867	427,058,412
Dilutive common shares: share-based awards	Dilutive common shares: share-based awards		1,926,814		1,670,434	Dilutive common shares: share-based awards	1,754,247	1,146,253	1,683,018	1,083,946
Weighted-average common shares outstanding - diluted	Weighted-average common shares outstanding - diluted		427,880,530		429,388,855	Weighted-average common shares outstanding - diluted	427,840,964	427,992,349	427,679,885	428,142,358
Earnings per common share:	Earnings per common share:					Earnings per common share:
Basic	Basic		$1.38		$0.03	Basic	$1.18	$0.68	$4.01	$1.23
Diluted (1)	Diluted (1)		1.37		0.03	Diluted(1)	1.18	0.68	3.99	1.23

(1) Potential dilutive common shares ~~are~~were excluded from the computation of diluted EPS in the periods where the effect would be antidilutive. Excluded from the computation of diluted EPS were weighted average antidilutive shares totaling ~~305,210~~10,614 and ~~1,030,745~~1,193,668 for the three months ended ~~March 31,~~September 30, 2021 and 2020, respectively, and 4,238 and 1,249,785 for the nine months ended September 30, 2021 and 2020, respectively.

NOTE 16 - BUSINESS OPERATING SEGMENTS

Citizens is managed by its Chief Executive Officer on a segment basis. The Company’s 2 business operating segments are Consumer Banking and Commercial Banking. The business segments are determined based on the products and services provided, or the type of customer served. Each segment has a segment head who reports directly to the Chief Executive Officer. The Chief Executive Officer has final authority over resource allocation decisions and performance assessment. The business segments reflect this management structure and the manner in which financial information is currently evaluated by the Chief Executive Officer. For more information on the Company’s business operating segments, as well as Other non-segment operations, see Note 25 in the Company’s 2020 Form 10-K.


		As of and for the Three Months Ended March 31, 2021					As of and for the Three Months Ended September 30, 2021
(in millions)	(in millions)	Consumer Banking	Commercial Banking	Other	Consolidated	(in millions)	Consumer Banking	Commercial Banking	Other	Consolidated
Net interest income	Net interest income	$863	$421	($167)	$1,117	Net interest income	$919	$428	($202)	$1,145
Noninterest income	Noninterest income	351	170	21	542	Noninterest income	315	168	31	514
Total revenue	Total revenue	1,214	591	(146)	1,659	Total revenue	1,234	596	(171)	1,659
Noninterest expense	Noninterest expense	750	227	41	1,018	Noninterest expense	749	226	36	1,011
Profit (loss) before provision for credit losses	Profit (loss) before provision for credit losses	464	364	(187)	641	Profit (loss) before provision for credit losses	485	370	(207)	648
Provision for credit losses	Provision for credit losses	59	101	(300)	(140)	Provision for credit losses	35	15	(83)	(33)
Income before income tax expense		405	263	113	781
Income tax expense		103	52	15	170
Net income		$302	$211	$98	$611
Income (loss) before income tax expense (benefit)						Income (loss) before income tax expense (benefit)	450	355	(124)	681
Income tax expense (benefit)						Income tax expense (benefit)	114	81	(44)	151
Net income (loss)						Net income (loss)	$336	$274	($80)	$530
Total average assets	Total average assets	$75,283	$57,738	$49,548	$182,569	Total average assets	$75,070	$56,702	$54,336	$186,108


		As of and for the Three Months Ended March 31, 2020					As of and for the Three Months Ended September 30, 2020
(in millions)	(in millions)	Consumer Banking	Commercial Banking	Other	Consolidated	(in millions)	Consumer Banking	Commercial Banking	Other	Consolidated
Net interest income	Net interest income	$793	$365	$2	$1,160	Net interest income	$845	$421	($129)	$1,137
Noninterest income	Noninterest income	357	125	15	497	Noninterest income	495	144	15	654
Total revenue	Total revenue	1,150	490	17	1,657	Total revenue	1,340	565	(114)	1,791
Noninterest expense	Noninterest expense	738	221	53	1,012	Noninterest expense	742	210	36	988
Profit (loss) before provision for credit losses	Profit (loss) before provision for credit losses	412	269	(36)	645	Profit (loss) before provision for credit losses	598	355	(150)	803
Provision for credit losses	Provision for credit losses	97	43	460	600	Provision for credit losses	55	161	212	428
Income (loss) before income tax expense (benefit)	Income (loss) before income tax expense (benefit)	315	226	(496)	45	Income (loss) before income tax expense (benefit)	543	194	(362)	375
Income tax expense (benefit)	Income tax expense (benefit)	79	47	(115)	11	Income tax expense (benefit)	136	41	(116)	61
Net income (loss)	Net income (loss)	$236	$179	($381)	$34	Net income (loss)	$407	$153	($246)	$314
Total average assets	Total average assets	$68,415	$59,005	$39,757	$167,177	Total average assets	$73,605	$60,889	$43,181	$177,675

Citizens Financial Group, Inc. | 88


	As of and for the Nine Months Ended September 30, 2021
(in millions)	Consumer Banking	Commercial Banking	Other	Consolidated
Net interest income	$2,679	$1,268	($561)	$3,386
Noninterest income	949	516	76	1,541
Total revenue	3,628	1,784	(485)	4,927
Noninterest expense	2,250	679	91	3,020
Profit (loss) before provision for credit losses	1,378	1,105	(576)	1,907
Provision for credit losses	139	150	(675)	(386)
Income (loss) before income tax expense (benefit)	1,239	955	99	2,293
Income tax expense (benefit)	315	205	(16)	504
Net income (loss)	$924	$750	$115	$1,789
Total average assets	$75,317	$57,318	$51,756	$184,391


	As of and for the Nine Months Ended September 30, 2020
(in millions)	Consumer Banking	Commercial Banking	Other	Consolidated
Net interest income	$2,452	$1,205	($200)	$3,457
Noninterest income	1,280	413	48	1,741
Total revenue	3,732	1,618	(152)	5,198
Noninterest expense	2,215	644	120	2,979
Profit (loss) before provision for credit losses	1,517	974	(272)	2,219
Provision for credit losses	232	274	986	1,492
Income (loss) before income tax expense (benefit)	1,285	700	(1,258)	727
Income tax expense (benefit)	322	147	(343)	126
Net income (loss)	$963	$553	($915)	$601
Total average assets	$71,227	$61,722	$41,943	$174,892

There have been no significant changes in the management accounting practices utilized by the Company

~~Citizens Financial Group, Inc. | 77~~

regarding the basis of presentation for segment results as discussed in Note 25 in the Company’s 2020 Form 10-K.

ITEM 3. QUANTITATIVE AND QUALITATIVE DISCLOSURES ABOUT MARKET RISK

The information presented in the “Market Risk” section of Part I, Item 2 is incorporated herein by reference.

ITEM 4. CONTROLS AND PROCEDURES

The Company maintains a set of disclosure controls and procedures designed to ensure that information required to be disclosed by the Company in reports that it files or submits under the Exchange Act, is recorded, processed, summarized and reported within the time periods specified in SEC rules and forms. The design of any disclosure controls and procedures is based in part upon certain assumptions about the likelihood of future events, and there can be no assurance that any design will succeed in achieving its stated goals under all potential future conditions. Any controls and procedures, no matter how well designed and operated, can provide only reasonable, not absolute, assurance of achieving the desired control objectives. In accordance with Rule 13a-15(b) of the Exchange Act, as of the end of the period covered by this quarterly report, an evaluation was carried out under the supervision and with the participation of the Company’s management, including its Chief Executive Officer and Chief Financial Officer, of the effectiveness of its disclosure controls and procedures. Based on that evaluation, the Company’s Chief Executive Officer and Chief Financial Officer concluded that the Company’s disclosure controls and procedures, as of the end of the period covered by this quarterly report, were effective to provide reasonable assurance that information required to be disclosed by the Company in reports that it files or submits under the Exchange Act is recorded, processed, summarized and reported within the time periods specified in SEC rules and forms and is accumulated and communicated to the Company’s management, including the Chief Executive Officer and Chief Financial Officer, as appropriate to allow timely decisions regarding required disclosure.

PART II. OTHER INFORMATION

Citizens Financial Group, Inc. | 89

CITIZENS FINANCIAL GROUP, INC.

ITEM 1. LEGAL PROCEEDINGS

The information required by this item is presented in Note 11, which is incorporated herein by reference.

ITEM 1A. RISK FACTORS

In addition to the other information set forth in this Report, you should consider the risks described under the caption “Risk Factors” in the Company’s 2020 Form ~~10-K.~~10-K and Form 10-Q for the period ended June 30, 2021.

ITEM 2. UNREGISTERED SALES OF EQUITY SECURITIES AND USE OF PROCEEDS

~~Details of the repurchases of the Company’s common stock during the three months ended March 31, 2021 are included below:~~

Period Total Number of Shares Repurchased Weighted Average Price Paid Per Share
Total Number of Shares Purchased as Part of Publicly Announced Plans or Programs (1)
Maximum Dollar Amount of Shares That May Yet Be Purchased As Part of Publicly Announced Plans or Programs (1)
January 1, 2021 - January 31, 2021 2,103,412 $42.32 2,103,412 $660,988,442
February 1, 2021 - February 28, 2021 — $— — $660,988,442
March 1, 2021 - March 31, 2021 141,512 $42.32 141,512 $655,000,000

~~(1)~~ On January 20, 2021, the Company announced that its Board of Directors has authorized share repurchases of CFG common stock of up to $750 million commencing in the first quarter of 2021. This share repurchase plan allowed for share repurchases that may be executed in the open market or in privately negotiated transactions, including under Rule 10b5-1 plans. The timing and exact amount of future share repurchases will be subject to various factors, including the Company’s capital position, financial performance and market conditions.None.

ITEM 6. EXHIBITS

~~3.1~~2.1 Agreement and Plan of Merger, dated July 28, 2021, by and between Citizens Financial Group, Inc. and Investors Bancorp, Inc. (incorporated herein by reference to Exhibit 2.1 of the Current Report on Form 8-K, filed July 30, 2021)

~~Amended and~~3.1 Restated Certificate of Incorporation of the Registrant as in effect on the date hereof, ~~(incorporated herein by reference to Exhibit 3.1 of the Current Report on Form 8-K, filed April 24, 2020)~~

~~Citizens Financial Group, Inc. | 78~~

~~3.2~~ ~~Certificate of Designations of the Registrant with respect to the Series F Preferred Stock, dated June 1, 2020,~~as filed with the Secretary of State of the State of Delaware and effective ~~June 1, 2020~~July 8, 2021 (incorporated herein by reference to Exhibit ~~3.1~~3.1 of the ~~Current~~Quarterly Report on Form ~~8-K,~~10-Q for the quarterly period ended June 30, 2021, filed ~~June 4, 2020)~~August 3, 2021)

~~3.3~~3.2 Amended and Restated Bylaws of the Registrant (as amended and restated on April 23, 2020) (incorporated herein by reference to Exhibit 3.2 of the Current Report on Form 8-K, filed April 24, 2020)

31.1 Certification of Chief Executive Officer ~~pursuant~~pursuant to Section 302 of the Sarbanes-Oxley Act of 2002*

31.2 Certification of Chief Financial Officer pursuant to Section 302 of the Sarbanes-Oxley Act of 2002*

~~32.~~1 32.1 Certification of Chief ~~Financial~~Executive Officer pursuant to 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002*

32.2 Certification of Chief Financial Officer pursuant to 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002*

101 The following materials from the Registrant's Quarterly Report on Form 10-Q for the fiscal quarter ended ~~March 31,~~September 30, 2021, formatted in inline XBRL: (i) the Consolidated Balance Sheets, (ii) the Consolidated Statements of Operations, (iii) the Consolidated Statements of Comprehensive Income, (iv) the Consolidated Statements of Changes in Stockholders’ Equity, (v) the Consolidated Statements of Cash Flows and (vi) the Notes to Consolidated Financial Statements*

104 Cover page interactive data file in inline XBRL format, included in Exhibit 101 to this report*

* Filed herewith.

Citizens Financial Group, Inc. | 7990

SIGNATURE

Pursuant to the requirements of the Securities Exchange Act of 1934, the Registrant has duly caused this Report to be signed on its behalf by the undersigned, thereunto duly authorized on ~~May 5,~~November 3, 2021.


CITIZENS FINANCIAL GROUP, INC.
(Registrant)

By:			/s/ C. Jack Read
			Name: C. Jack Read
			Title: Executive Vice President, Chief Accounting Officer and Controller
			(Principal Accounting Officer and Authorized Officer)

Citizens Financial Group, Inc. | 8091


Table 5: Noninterest Income
	Three Months Ended March 31,
(in millions)		2021	2020	Change	Percent
Mortgage banking fees		$165	$159	$6	4	%
Service charges and fees		99	118	(19)	(16	%)
Capital markets fees		81	43	38	88
Card fees		55	56	(1)	(2)
Trust and investment services fees		58	53	5	9
Letter of credit and loan fees		38	34	4	12
Foreign exchange and interest rate products		28	24	4	17
Securities gains, net		3	—	3	100
Other income (1)		15	10	5	50
Noninterest income		$542	$497	$45	9	%


Table 6: Noninterest Expense
	Three Months Ended March 31,
(in millions)		2021	2020	Change	Percent
Salaries and employee benefits		$548	$549	($1)	0	%
Equipment and software		152	133	19	14
Outside services		139	135	4	3
Occupancy		88	84	4	5
Other operating expense		91	111	(20)	(18)
Noninterest expense		$1,018	$1,012	$6	1	%


Table 11: Nonaccrual Loans and Leases
(dollars in millions)	March 31, 2021		December 31, 2020		Change		Percent
Commercial and industrial	$281		$280		$1		—	%
Commercial real estate	100		176		(76)		(43	%)
Leases	1		2		(1)		(50)
Total commercial loans and leases	382		458		(76)		(17)
Residential mortgages	237		167		70		42
Home equity	269		276		(7)		(3)
Automobile	70		72		(2)		(3)
Education	22		18		4		22
Other retail	28		28		—		—
Total retail loans	626		561		65		12
Nonaccrual loans and leases	$1,008		$1,019		($11)		(1	%)
Nonaccrual loans and leases to total loans and leases	0.82	%	0.83	%	(1	bp)
Allowance for loan and lease losses to nonaccruing loans and leases	218		240		(22	%)
Allowance for credit losses to nonaccruing loans and leases	235		262		(27	%)


	As of and for the Three Months Ended March 31,
(in millions)	Net Unrealized (Losses) Gains on Derivatives	Net Unrealized (Losses) Gains on Debt Securities	Employee Benefit Plans	Total AOCI
Balance at January 1, 2020	$3	$1	($415)	($411)
Other comprehensive income before reclassifications	96	400	0	496

Amounts reclassified to the Consolidated Statements of Operations	(3)	0	3	0
Net other comprehensive income	93	400	3	496

Balance at March 31, 2020	$96	$401	($412)	$85
Balance at January 1, 2021	($11)	$380	($429)	($60)
Other comprehensive loss before reclassifications	(21)	(307)	0	(328)

Amounts reclassified to the Consolidated Statements of Operations	(25)	(2)	4	(23)
Net other comprehensive (loss) income	(46)	(309)	4	(351)

Balance at March 31, 2021	($57)	$71	($425)	($411)
Primary location in the Consolidated Statements of Operations of amounts reclassified from AOCI	Net interest income	Securities gains, net	Other operating expense


Period	Total Number of Shares Repurchased	Weighted Average Price Paid Per Share	Total Number of Shares Purchased as Part of Publicly Announced Plans or Programs (1)	Maximum Dollar Amount of Shares That May Yet Be Purchased As Part of Publicly Announced Plans or Programs (1)
January 1, 2021 - January 31, 2021	2,103,412	$42.32	2,103,412	$660,988,442
February 1, 2021 - February 28, 2021	—	$—	—	$660,988,442
March 1, 2021 - March 31, 2021	141,512	$42.32	141,512	$655,000,000