UNITED STATES
SECURITIES AND EXCHANGE COMMISSION

Washington, D.C. 20549


FORM 10-Q

[X]    Quarterly report pursuant to Section 13 or 15(d) of the Securities Exchange Act of 1934

[X]Quarterly report pursuant to Section 13 or 15(d) of the Securities Exchange Act of 1934
For the quarterly period ended JanuaryOctober 31, 2003or

[  ]    Transition report pursuant to Section 13 or 15(d) of the Securities Exchange Act of 1934

[   ]Transition report pursuant to Section 13 or 15(d) of the Securities Exchange Act of 1934
For the transition period from _____ to _____..

Commission File Number 0-21180

INTUIT INC.


(Exact name of registrant as specified in its charter)
   
Delaware 77-0034661

 
(State of incorporation) (IRS employer identification no.)

2535 Garcia Avenue, Mountain View, CA 94043

(Address of principal executive offices)

(650) 944-6000


(Registrant’s telephone number, including area code)

Indicate by a check mark whether the registrant: (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports); and (2) has been subject to such filing requirements for the past 90 days.
Yes [X]     No [   ]

Indicate by a check mark whether the registrant is an accelerated filer (as defined in Rule 12b-2 of the Exchange Act).
Yes [X]     No [   ]

Indicate the number of shares outstanding of each of the issuer’s classes of common stock, as of the latest practicable date.

Approximately 205,703,236198,493,971 shares of Common Stock, $0.01 par value, as of January 31,November 30, 2003

 


TABLE OF CONTENTS

CONDENSED CONSOLIDATED BALANCE SHEETS
CONDENSED CONSOLIDATED STATEMENTS OF OPERATIONS
CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS
NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS
ITEM 2 MANAGEMENT’S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF OPERATIONS
ITEM 3 QUANTITATIVE AND QUALITATIVE DISCLOSURES ABOUT MARKET RISK
ITEM 4 CONTROLS AND PROCEDURES
PART II
ITEM 1 LEGAL PROCEEDINGS
ITEM 2 CHANGES IN SECURITIES AND USE OF PROCEEDS
ITEM 4 SUBMISSION OF MATTERS TO A VOTE OF SECURITY HOLDERS
ITEM 5 OTHER MATTERS
ITEM 6 EXHIBITS AND REPORTS ON FORM 8-K
SIGNATURES
CERTIFICATION
EXHIBIT INDEX
EXHIBIT 10.01
EXHIBIT 10.02
EXHIBIT 10.03
EXHIBIT 10.04
EXHIBIT 10.0531.01
EXHIBIT 10.0631.02
EXHIBIT 32.01
EXHIBIT 32.02


INTUIT INC.

FORM 10-Q
INDEX
FORM 10-Q    
INDEX 
    Page
    Number
    
PART I
 FINANCIAL INFORMATION  
ITEM 1: Financial Statements  
  Condensed Consolidated Balance Sheets as of July 31, 20022003 and JanuaryOctober 31, 2003  3
  Condensed Consolidated Statements of Operations for the three and six months ended JanuaryOctober 31, 2002 and 2003  4
  Condensed Consolidated Statements of Cash Flows for the sixthree months ended JanuaryOctober 31, 2002 and 2003  5
  Notes to Condensed Consolidated Financial Statements  6
ITEM 2: Management’sManagement's Discussion and Analysis of Financial Condition and Results of Operations 2422
ITEM 3: Quantitative and Qualitative Disclosures about Market Risk 4240
ITEM 4: Controls and Procedures 4341
PART II
 OTHER INFORMATION  
ITEM 1: Legal Proceedings 44
ITEM 2:42 Changes in Securities and Use of Proceeds45
ITEM 4: Submission of Matters to a Vote of Security Holders 4643
ITEM 5: Other Matters 4844
ITEM 6: Exhibits and Reports on Form 8-K 4945
  Signatures 50
46 Certifications from Chief Executive Officer and Chief Financial Officer51

Intuit, the Intuit logo, QuickBooks, Quicken, TurboTax, ProSeries, Lacerte, QuickBase, FundWare and Track-it!, among others, are registered trademarks and/or registered service marks of Intuit Inc., or one of its subsidiaries, in the United States and other countries. Intuit Master Builder, MRI and Intuit Eclipse, among others, are trademarks and/or service marks of Intuit Inc., or one of its subsidiaries, in the United States and other countries. Other parties’ marks are the property of their respective owners and should be treated as such.

-2-


INTUIT INC.
CONDENSED CONSOLIDATED BALANCE SHEETS
       
 July 31, October 31,
           2003 2003
 July 31, January 31, 
 
(In thousands; unaudited)(In thousands; unaudited) 2002 2003(In thousands; unaudited) 
 
 
 ASSETS 
 ASSETS 
Current assets:Current assets: Current assets: 
Cash and cash equivalents $414,748 $379,915 
Short-term investments 815,342 718,437 
Marketable securities 16,791 18,548 Cash and cash equivalents $170,043 $147,607 
Customer deposits 300,409 259,958 Short-term investments 1,036,758 770,008 
Accounts receivable, net 51,999 244,437 Marketable securities 865 1,028 
Deferred income taxes 67,799 61,270 Customer deposits 306,007 283,154 
Income taxes receivable 2,187  Accounts receivable, net 88,156 76,828 
Prepaid expenses and other current assets 49,581 39,520 Deferred income taxes 34,824 34,741 
Amounts due from discontinued operations entities 241,616 5,978 Prepaid expenses and other current assets 32,217 52,831 
 
 
   
 
 
 Total current assets 1,960,472 1,728,063  Total current assets 1,668,870 1,366,197 
Property and equipment, netProperty and equipment, net 179,122 195,990 Property and equipment, net 188,253 188,997 
Goodwill, netGoodwill, net 428,948 583,907 Goodwill, net 591,091 691,322 
Purchased intangibles, netPurchased intangibles, net 125,474 124,289 Purchased intangibles, net 125,445 132,467 
Long-term deferred income taxesLong-term deferred income taxes 176,553 172,835 Long-term deferred income taxes 183,061 183,061 
Loans to executive officers and other employeesLoans to executive officers and other employees 21,270 19,968 Loans to executive officers and other employees 19,690 19,410 
Other assetsOther assets 31,854 11,512 Other assets 13,857 18,229 
Net long-term assets of discontinued operations 4,312 4,066 
 
 
   
 
 
Total assetsTotal assets $2,928,005 $2,840,630 Total assets $2,790,267 $2,599,683 
 
 
   
 
 
 LIABILITIES AND STOCKHOLDERS’ EQUITY  LIABILITIES AND STOCKHOLDERS’ EQUITY 
Current liabilities:Current liabilities: Current liabilities: 
Accounts payable $71,069 $107,189 Accounts payable $56,786 $84,633 
Accrued compensation and related liabilities 87,426 91,598 Accrued compensation and related liabilities 118,678 68,293 
Payroll service obligations 300,381 259,958 Payroll service obligations 306,007 283,154 
Deferred revenue 147,120 170,500 Deferred revenue 178,840 183,189 
Income taxes payable  17,169 Income taxes payable 76,725 42,248 
Short-term note payable 2,277 2,717 Other current liabilities 59,129 58,767 
Other current liabilities 81,795 176,855   
 
 
Net current liabilities of discontinued operations 7,688 4,220  Total current liabilities 796,165 720,284 
 
 
   
 
 
Long-term obligationsLong-term obligations 29,265 31,058 
 Total current liabilities 697,756 830,206   
 
 
 
 
 
Long-term obligations 14,610 12,766 
Commitments and contingenciesCommitments and contingencies Commitments and contingencies 
Stockholders’ equity:Stockholders’ equity:     Stockholders’ equity: 
Preferred stock   Preferred stock   
Common stock and additional paid-in capital 1,846,707 1,877,296 Common stock and additional paid-in capital 1,921,554 1,928,849 
Treasury shares, at cost  (126,107)  (393,007)Treasury shares, at cost  (672,326)  (724,990)
Deferred compensation  (12,628)  (9,263)Deferred compensation  (25,850)  (23,780)
Accumulated other comprehensive income (loss) (3,675) 3,603 Accumulated other comprehensive income (loss)  (789)  (1,539)
Retained earnings 511,342 519,029 Retained earnings 742,248 669,801 
 
 
   
 
 
 Total stockholders’ equity 2,215,639 1,997,658  Total stockholders’ equity 1,964,837 1,848,341 
 
 
   
 
 
Total liabilities and stockholders’ equityTotal liabilities and stockholders’ equity $2,928,005 $2,840,630 Total liabilities and stockholders’ equity $2,790,267 $2,599,683 
 
 
   
 
 

See accompanying notes.

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INTUIT INC.
CONDENSED CONSOLIDATED STATEMENTS OF OPERATIONS
                    
     Three Months Ended Six Months Ended
     January 31, January 31,
(In thousands, except per share data; unaudited)2002 2003 2002 2003
     
 
 
 
Net revenue:                
 Products $413,096  $465,130  $524,169  $607,033 
 Services  45,029   75,348   76,950   130,952 
 Other  17,783   17,598   33,107   32,963 
   
   
   
   
 
   Total net revenue  475,908   558,076   634,226   770,948 
   
   
   
   
 
Costs and expenses:                
 Cost of revenue:                
   Cost of products  71,636   71,062   102,277   99,774 
   Cost of services  28,454   39,557   52,658   76,169 
   Cost of other revenue  6,160   5,164   11,320   9,754 
   Amortization of purchased software  7,171   3,518   8,877   6,495 
 Customer service and technical support  50,289   55,591   85,985   95,221 
 Selling and marketing  74,720   97,796   131,012   172,617 
 Research and development  51,402   66,080   98,822   130,207 
 General and administrative  28,761   38,405   54,987   78,021 
 Charge for purchased research and development     1,070      8,859 
 Acquisition-related charges  62,008   9,154   102,999   18,609 
 Loss on impairment of long-lived asset        27,000    
   
   
   
   
 
  Total costs and expenses  380,601   387,397   675,937   695,726 
   
   
   
   
 
Income (loss) from continuing operations  95,307   170,679   (41,711)  75,222 
Interest and other income  7,635   7,770   17,463   16,556 
Gains (losses) on marketable securities and other investments, net  1,632   2,827   (10,622)  3,080 
   
   
   
   
 
Income (loss) from continuing operations before income taxes  104,574   181,276   (34,870)  94,858 
Income tax provision (benefit)  4,678   55,905   (31,460)  29,936 
   
   
   
   
 
Net income from continuing operations  99,896   125,371   (3,410)  64,922 
Discontinued operations, net of income taxes (Note 6):                
 Net income from Quicken Loans discontinued operations  16,740      26,469    
 Gain on disposal of Quicken Loans discontinued operations           5,556 
 Net income from Intuit KK discontinued operations  3,232   3,059   4,382   3,267 
   
   
   
   
 
Net income from discontinued operations  19,972   3,059   30,851   8,823 
   
   
   
   
 
Net income $119,868  $128,430  $27,441  $73,745 
   
   
   
   
 
Basic net income per share from continuing operations $0.47  $0.61  $(0.02) $0.32 
Basic net income per share from discontinued operations  0.09   0.01   0.15   0.04 
   
   
   
   
 
Basic net income per share $0.56  $0.62  $0.13  $0.36 
   
   
   
   
 
Shares used in basic per share amounts  212,520   205,682   211,780   206,823 
   
   
   
   
 
Diluted net income per share from continuing operations $0.46  $0.59  $(0.01) $0.31 
Diluted net income per share from discontinued operations  0.09   0.01   0.14   0.04 
   
   
   
   
 
Diluted net income per share $0.55  $0.60  $0.13  $0.35 
   
   
   
   
 
Shares used in diluted net income per share amounts  219,355   212,455   217,914   213,445 
   
   
   
   
 
           
    Three Months Ended
    October 31,
    2002 2003
    
 
(In thousands, except per share amounts; unaudited)        
Net revenue:        
 Product $141,903  $160,185 
 Service  55,604   66,267 
 Other  15,365   16,076 
   
   
 
  Total net revenue  212,872   242,528 
   
   
 
Costs and expenses:        
 Cost of revenue:        
  Cost of product revenue  28,712   32,018 
  Cost of service revenue  36,612   35,836 
  Cost of other revenue  4,590   6,784 
  Amortization of purchased software  2,977   3,289 
 Customer service and technical support  39,630   40,991 
 Selling and marketing  74,821   91,949 
 Research and development  64,127   71,331 
 General and administrative  39,616   43,695 
 Charge for purchased research and development  7,789    
 Acquisition-related charges  9,455   6,049 
   
   
 
  Total costs and expenses  308,329   331,942 
   
   
 
Loss from continuing operations  (95,457)  (89,414)
Interest and other income  8,786   7,490 
Gains on marketable securities and other investments, net  253   147 
   
   
 
Loss from continuing operations before income taxes  (86,418)  (81,777)
Income tax benefit  (25,969)  (27,812)
   
   
 
Net loss from continuing operations  (60,449)  (53,965)
Discontinued operations, net of income taxes (Note 6):        
 Gain on disposal of Quicken Loans discontinued operations  5,556    
 Net income from Intuit KK discontinued operations  208    
   
   
 
Net income from discontinued operations  5,764    
   
   
 
Net loss $(54,685) $(53,965)
   
   
 
Basic and diluted net loss per share from continuing operations $(0.29) $(0.27)
Basic and diluted net income per share from discontinued operations  0.03    
   
   
 
Basic and diluted net loss per share $(0.26) $(0.27)
   
   
 
Shares used in basic and diluted per share amounts  207,965   198,747 
   
   
 

See accompanying notes.

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INTUIT INC.
CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS
          
 Three Months Ended
           October 31,
 Six Months Ended 2002 2003
 January 31, 
 
(In thousands; unaudited)(In thousands; unaudited) 2002 2003(In thousands; unaudited) 
 
 
Cash flows from operating activities:Cash flows from operating activities: Cash flows from operating activities: 
Net income (loss) from continuing operations $(3,410) $64,922 Net loss from continuing operations $(60,449) $(53,965)
Adjustments to reconcile net income (loss) from continuing operations to net cash used in operating activities: Adjustments to reconcile net loss from continuing operations to net cash used in operating activities: 
 Acquisition-related charges 102,999 18,609  Acquisition-related charges 9,455 6,049 
 Amortization of purchased software 8,877 6,495  Amortization of purchased software 2,977 3,289 
 Amortization of deferred compensation 1,379 1,267  Amortization of other purchased intangible assets  1,460 
 Charge for purchased research and development  8,859  Charge for purchased research and development 7,789  
 Depreciation 29,593 36,119  Amortization of deferred compensation not related to acquisitions 634 1,561 
 Net (gains) losses from marketable securities and other investments 10,622  (3,080) Depreciation 18,379 19,745 
 Loss on impairment of long-lived asset 27,000   Loss on disposal of property and equipment 1,786 1,257 
 Loss on disposal of property and equipment 1,678 2,321  Net gains from marketable securities and other investments  (253)  (147)
 Deferred income tax benefit 200 2,633  Deferred income taxes 5,967  
 Tax benefit from employee stock options 23,697 30,379  Tax benefit from employee stock options 16,431 7,523 
 
 
   
 
 
 Subtotal 202,635 168,524  Subtotal 2,716  (13,228)
 
 
   
 
 
 Changes in operating assets and liabilities:  Changes in operating assets and liabilities: 
 Customer deposits  (12,470) 40,451  Customer deposits  (7,740) 22,853 
 Accounts receivable  (229,891)  (187,982) Accounts receivable  (4,428) 12,838 
 Income taxes receivable  2,187  Income taxes receivable  (54,977)  
 Prepaid expenses and other current assets 3,235 10,745  Prepaid expenses and other current assets 13,839  (17,422)
 Accounts payable 30,510 35,557  Accounts payable 2,707 25,920 
 Accrued compensation and related liabilities 1,255 4,172  Accrued compensation and related liabilities  (13,372)  (50,389)
 Payroll service obligations 12,657  (40,423) Payroll service obligations 7,736  (22,853)
 Deferred revenue 21,350 16,686  Deferred revenue  (390) 4,349 
 Income taxes payable  (40,705) 23,096  Income taxes payable   (34,477)
 Other current liabilities 88,497 93,591  Other current liabilities 300  (2,723)
 
 
   
 
 
 Total changes in operating assets and liabilities  (125,562)  (1,920) Total changes in operating assets and liabilities  (56,325)  (61,904)
 
 
   
 
 
 
Net cash provided by operating activities
 77,073 166,604  
Net cash used in operating activities
  (53,609)  (75,132)
 
 
   
 
 
Cash flows from investing activities:Cash flows from investing activities: Cash flows from investing activities: 
Change in other assets 1,616  (2,324)Change in other assets  (2,343)  (3,908)
Purchases of property and equipment  (26,369)  (54,970)Purchases of property and equipment  (27,788)  (21,105)
Proceeds from the sale of marketable securities 5,094 16,371 Purchases of short-term investments  (279,300)  (534,373)
Purchases of short-term investments  (844,471)  (653,284)Liquidation and maturity of short-term investments 569,687 801,237 
Liquidation and maturity of short-term investments 960,169 748,743 Acquisitions of businesses, net of cash acquired  (171,742)  (117,998)
Acquisitions of businesses, net of cash acquired  (7,532)  (185,227)  
 
 
 
 
  
Net cash provided by investing activities
 88,514 123,853 
 
Net cash provided by (used in) investing activities
 88,507  (130,691)  
 
 
 
 
 
Cash flows from financing activities:Cash flows from financing activities: Cash flows from financing activities: 
Change in notes payable  (330)  (1,404)Change in long-term obligations  (317) 1,793 
Net proceeds from issuance of common stock 57,612 90,593 Net proceeds from issuance of common stock 43,328 31,935 
Purchase of treasury stock  (74,268)  (423,210)Purchase of treasury stock  (300,349)  (103,072)
 
 
   
 
 
 
Net cash used in financing activities
  (16,986)  (334,021) 
Net cash used in financing activities
  (257,338)  (69,344)
 
 
   
 
 
Net cash provided by (used in) discontinued operations  (95,923) 264,539 
Net cash provided by discontinued operationsNet cash provided by discontinued operations 96,919  
Effect of foreign currency translationEffect of foreign currency translation 1,519  (1,264)Effect of foreign currency translation  (318)  (1,813)
 
 
   
 
 
Net increase (decrease) in cash and cash equivalents 54,190  (34,833)
Net decrease in cash and cash equivalentsNet decrease in cash and cash equivalents  (125,832)  (22,436)
Cash and cash equivalents at beginning of periodCash and cash equivalents at beginning of period 66,910 414,748 Cash and cash equivalents at beginning of period 408,948 170,043 
 
 
   
 
 
Cash and cash equivalents at end of periodCash and cash equivalents at end of period $121,100 $379,915 
Cash and cash equivalents at end of period
 $283,116 $147,607 
 
 
   
 
 

See accompanying notes.

-5-


INTUIT INC.
NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS
(UNAUDITED)

1. Summary of Significant Accounting Policies

Basis of Presentation

The condensed consolidated financial statements include the financial statements of Intuit and its wholly-ownedwholly owned subsidiaries. We have eliminated all significant intercompany balances and transactions in consolidation. We have reclassified certain other amounts previously reported amountsin our financial statements to conform to the current presentation. As discussed in Note 6 , thewe sold our Quicken Loans mortgage business which we sold onin July 31, 2002 has been accounted for as discontinued operations in accordance with Accounting Principles Board (“APB”) Opinion No. 30. Also as discussed in Note 6, Intuit KK,and our Japanese subsidiary, became a long-lived asset heldIntuit KK, in February 2003 and accounted for sale during the second quartersales of fiscal 2003 in accordance with Statement of Financial Accounting Standards (“SFAS”) No. 144.these businesses as discontinued operations. Accordingly, we have reclassified our financial statements for all periods presented to reflect Quicken Loans and Intuit KK as discontinued operations. Unless noted otherwise, discussions in these notes pertain to our continuing operations.

We have included all normal recurring adjustments and the non-recurring adjustments for discontinued operations described in Note 6 that we considerconsidered necessary to give a fair presentation of our operating results for the periods presented. Results for the three and six months ended January 31, 2003 do not necessarily indicate the results we expect for the fiscal year ending July 31, 2003 or any other future period. These condensed consolidated financial statements and accompanying notes should be read together with the audited consolidated financial statements for the fiscal year ended July 31, 20022003 included in Intuit’s Form 10-K, filed with the Securities and Exchange Commission on September 25, 2002. This Form 10-K reflected Quicken Loans as discontinued operations. We19, 2003. Results for the three months ended October 31, 2003 do not necessarily indicate the results we expect to file financial statements reclassified to reflect Intuit KK as a discontinued operation on Form 8-K.for the fiscal year ending July 31, 2004 or any other future period. Our tax businesses are highly seasonal, with sales of tax preparation products and services heavily concentrated in the period from November through April. These seasonal patterns mean that our total net revenue is usually highest during our second and third fiscal quarters.

Use of Estimates

We make estimates and assumptions that affect the amounts reported in the financial statements and the disclosures made in the accompanying notes. For example, we use estimates forin determining the fair value of undelivered elements in multiple element arrangements, the appropriate levels of reserves for product returns and rebates, and to determine the collectibility of accounts receivable, and the valuerealizability of deferred tax assets. We use estimates to determineassets, the appropriate levels of various accruals and the remaining economic lives and carrying values of purchased intangibles,intangible assets, property and equipment and other long-lived assets. We also use assumptions when employing the Black-Scholes valuation model to estimate the fair value of stock options granted for pro forma disclosures. See Note 11. 1,“Stock-Based Incentive Programs.”Despite our intention to establish accurate estimates and use reasonable assumptions, actual results may differ from our estimates.

Net Revenue

We derive revenues from the sale of packaged software products and supplies, product support, professional services, outsourced payroll services and multiple element arrangements that may include any combination of these items. We recognize revenue for software products and related services in accordance with Statement of Position (“SOP”) 97-2,Software Revenue Recognition,,” as modified by SOP 98-9. For other offerings, we follow Staff Accounting Bulletin No. 101,Revenue Recognition in Financial StatementsStatements.”.” We recognize revenue when persuasive evidence of an arrangement exists, we have delivered the product or performed the service, the fee is fixed or determinable and collectibility is probable.

-6-


In some situations, we receive advance payments from our customers. We defer revenue associated with these advance payments until we ship the products or perform the services. Deferred revenue consisted of the following at the dates indicated:

         
  July 31, October 31,
  2003 2003
  
 
(In thousands)        
Customer support $24,643  $22,704 
Payroll-related  68,117   55,868 
Professional tax advance payments  56,877   66,043 
Other  29,203   38,574 
   
   
 
  $178,840  $183,189 
   
   
 

In accordance with the Financial Accounting Standards Board’sBoard (“FASB’s”FASB”) Emerging Issues Task Force (“EITF”) Issue No. 01-9,Accounting for Consideration Given by a Vendor to a Customer or a Reseller of the Vendor’s Product,,” we generally account for cash consideration (such as sales incentives) that we give to our customers or resellers as a reduction of revenue rather than as an operating expense.expense unless we receive a benefit that we can identify and reasonably estimate.

-6-


Product Revenue

We typically recognize revenue from the sale of our packaged software products and supplies when we ship the product (which is when title passes) either to retailers and distributors or directly to end-user customers.products. We sell some of our QuickBooks and consumer taxConsumer Tax products on consignment to a limited number of resellers. We recognize revenue for these consignment transactions only when the end-user sale has occurred.

We reduce product revenue from distributors and retailers for estimated returns that are based on historical returns experience and other factors, such as the volume and price mix of products in the retail channel, return rates for prior releases of the product, trends in retailer inventory and economic trends that might impact customer demand for our products.products (including the competitive environment and the timing of new releases of our product). We also reduce product revenue for the estimated redemption of rebates on certain current product sales. Our estimated reserves for distributor and retailer sales incentive rebates are based on distributors’ and retailers’ actual performance against the terms and conditions of rebate programs, which we typically establish annually. End user rebate reserves are estimated based on the terms and conditions of the specific promotional rebate program, actual sales during the promotion, the amount of redemptions received and historical redemption trends by product and by type of promotional program and the economic value of the rebate.program.

Service Revenue

We recognize revenue from outsourced payroll processing and payroll tax filing services as the services are performed, provided we have no other remaining obligations to these customers. We generally require customers to remit payroll and payroll tax liability funds to us in advance of the applicable payroll due date via electronic funds transfer. We include in total net revenue the interest earned on invested balances resulting from timing differences between the collection ofwhen we collect these funds from customers and the remittance ofwhen we remit the funds to outside parties because this interest income represents an integral part of the revenue generated from our services. We recognize this interest as it is earned.parties.

We offer several technical support plans. Weplans and recognize support revenue over the life of the plan, which is generally one year. We include costs incurred for these support plans in cost of revenue.

plans. Service revenue also includes revenue from consulting, training consulting and implementationWeb services such as TurboTax for the Web and electronic tax filing services. We generally recognize revenue as these services are performed, provided that we have no other remaining obligations to these customers.customers and that the services performed are not essential to the functionality of delivered products and services.

Other Revenue

Other revenue consists primarily of feesrevenue from revenue-sharing arrangements with third-party service providers and from online advertising agreements. We recognize transaction fees from revenue sharing arrangements as end-user sales are reported to us by these partners. We typically recognize revenue from online advertising agreements as the advertisements are served or pro rata based on the contractual time period.period, whichever is less.

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Multiple Element Arrangements

We also enter into certain revenue arrangements for which we are obligated to deliver multiple products and/or services (multiple elements). For these arrangements, which generally include software products, we allocate and defer revenue for the undelivered elements based on their vendor-specific objective evidence (“VSOE”) of fair value. VSOE is generally the price charged when that element is sold separately.

In situations where VSOE exists for all elements (delivered and undelivered), we allocate the total revenue to be earned under the arrangement among the various elements, based on their relative fair value. For transactions where VSOE exists only for the undelivered elements, we allocate and defer revenue based on VSOE ofthe full fair value of the undelivered elements and recognize the difference between the total arrangement fee and the amount deferred for the undelivered items as revenue. If VSOE does not exist for undelivered items that are services, then we recognize the entire arrangement fee ratably over the remaining service period. If VSOE does not exist for undelivered elements that are specified products or features, we defer revenue until the earlier of the delivery of all elements or the point at which we determine VSOE for these undelivered elements.

We recognize revenue related to the delivered products or services only if: (1) the above revenue recognition criteria are met; (2) any undelivered products or services are not essential to the functionality of the delivered products and services; (3) payment for the delivered products or services is not contingent upon delivery of the remaining products or services; and (4) we have an enforceable claim to receive the amount due in the event that we do not deliver the undelivered products or services;services.

For arrangements where undelivered services are essential to the functionality of delivered software, we recognize both the product license revenues and (5) as discussed above, there is evidenceservice revenues under the percentage of completion contract method in accordance with the fair valueprovisions of SOP 81-1,“Accounting for eachPerformance of the undelivered products or services.

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Construction Type and Certain Production Type Contracts.”To date, product license and service revenues recognized pursuant to SOP 81-1 have not been significant.

Shipping and Handling

We record the amounts we charge our customers for the shipping and handling of our software products as product revenue and we record the related costs as cost of products inproduct revenue on our statement of operations. Product revenue from shipping and handling totaled $3.6 million in the first quarter of fiscal 2003 and $4.0 million in the first quarter of fiscal 2004.

Per Share Computations

We compute basic income or loss per share using the weighted average number of common shares outstanding during the period. We compute diluted income or loss per share using the weighted average number of common and dilutive common equivalent shares outstanding during the period. Common equivalent shares consist of the shares issuable upon the exercise of stock options under the treasury stock method and vested restricted stock awards. In loss periods, basic and diluted loss per share are identical since the effect of common equivalent shares is anti-dilutive and therefore excluded.

For the first quarter of fiscal 2003 and 2004, we excluded 12.0 million and 10.8 million common equivalent shares from our diluted per share computations because we experienced net losses in those periods.

Customer Deposits and Payroll Service Obligations

Customer deposits represent cash held on behalf of our payroll customers. Payroll service obligations consist primarily of payroll taxes we owe on behalf of our payroll customers.

Goodwill, Purchased Intangible Assets and Other Long-lived Assets

We record goodwill when the purchase price of net tangible and intangible assets we acquire exceeds their fair value. In previous fiscal years, including fiscal 2002, we generally amortized goodwill on a straight-line basis over periods ranging from three to five years. However, in accordance with SFAS 142, “Goodwill and Other Intangible Assets,” we did not amortize goodwill for acquisitions completed after June 30, 2001, and effective August 1, 2002 we no longer amortize goodwill for acquisitions completed before July 1, 2001. See “Recent Pronouncements”below for more information. We amortize the cost of identified intangible assets on a straight-line basis over periods ranging from one to 10 years.

We regularly perform reviews to determine if the carrying values of our long-lived assets are impaired. WeIn accordance with Statement of Financial Accounting Standards (‘SFAS”) No. 142,“Goodwill and Other Intangible

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Assets,”we review goodwill and other intangible assets that have indefinite useful lives for impairment at least annually in the fourth quarter, or more frequently if an event occurs indicating the potential for impairment. In accordance with SFAS 144,“Accounting for the Impairment or Disposal of Long-Lived Assets,”we review intangible assets that have finite useful lives and other long-lived assets when an event occurs indicating the potential for impairment. In our reviews, we look for facts or circumstances, either internal or external, indicating that we may not recover the carrying value of the asset. We measure impairment losslosses related to long-lived assets based on the amount by which the carrying amounts of suchthese assets exceed their fair values. Our measurement of fair value is generally based on an analysis of the present value of estimated future discounted cash flows. Our analysis is based on available information and reasonable and supportable assumptions and projections. The discounted cash flow analysis considers the likelihood of possible outcomes and is based on our best estimate of projected future cash flows. If necessary, we perform subsequent calculations to measure the amount of the impairment loss based on the excess of the carrying value over the fair value of the impaired assets.

Stock-Based Incentive ProgramPrograms

We provide equity incentives to our employees (including those we hire as a result of acquisitions) and to our independent Board members through a carefully managed stock incentive program. We maintain four stock option plans and an Employee Stock Purchase Plan for different groups of eligible participants, and we also have outstanding stock options that we assumed in connection with certain acquisitions.members. We apply the intrinsic value recognition and measurement principles of APBAccounting Principles Board (“APB”) Opinion No. 25,Accounting for Stock Issued to Employees,,” in accounting for stock-based incentives. Accordingly, we are not required to record compensation expense when stock options are granted to eligible participants as long as the exercise price is not less than the fair market value of the stock when the option is granted. We are also not required to record compensation expense in connection with theour Employee Stock Purchase Plan as long as the purchase price of the stock is not less than 85% of the lower of the fair market value at the beginning of each three-month, six-month or 12-month offering period or at the end of each applicable three-month purchase period. See Note 11

In October 1995 the FASB issued SFAS 123,“Accounting for an illustrationStock Based Compensation,” and in December 2002 the FASB issued SFAS 148,“Accounting for Stock-Based Compensation – Transition and Disclosure.”Although these pronouncements allow us to continue to follow the APB 25 guidelines and not record compensation expense for most stock-based compensation, we are required to disclose our pro forma net income or loss and net income or loss per share as if we had adopted SFAS 123 and SFAS 148. The pro forma impact of applying SFAS 123 and SFAS 148 in the first quarter of fiscal 2003 and 2004 does not necessarily represent the pro forma impact in future quarters or years.

To determine the pro forma impact, we estimate the fair value of our options using the Black-Scholes option valuation model. This model was developed for use in estimating the fair value of traded options that have no vesting restrictions and are fully transferable. This model also requires the input of highly subjective assumptions including the expected stock price volatility. Our stock options have characteristics significantly different from those of traded options, and changes in the subjective input assumptions can materially affect the fair value estimates.

Inputs used for the valuation model are set forth in the tables below. We base the volatility factor for stock options on the historical volatility of our stock over the most recent five-year period, which is approximately equal to the maximum expected life of our options. There were no Employee Stock Purchase Plan inputs for the first quarter of fiscal 2003 because there were no purchases during that quarter.

                 
  Options Employee Stock Purchase Plan
  
 
  Three Months Ended Three Months Ended
  
 
  October 31, October 31, October 31, October 31,
  2002 2003 2002 2003
  
 
 
 
Expected life (years)  1.91 - 4.91   1.95 - 4.95   N/A   1.00 
Expected volatility factor  0.78   0.74   N/A   0.76 
Risk-free interest rate (%)  1.12 - 2.65   1.32 - 2.86   N/A   0.97 
Expected dividend yield (%)        N/A    

The following table illustrates the effect on our net income (loss)or loss and net income (loss)or loss per share if we had applied the fair value recognition provisions of SFAS No. 123Accounting for Stock-Based Compensation,” to stock-based incentives.incentives using the Black Scholes valuation model. For purposes of this reconciliation, we add back to previously reported net income or loss all stock-based

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incentive expense we have recorded that relates to acquisitions. We then deduct the pro forma stock-based incentive expense determined under the fair value method for all awards including those that relate to acquisitions. The pro forma stock-based incentive expense has no impact on our cash flow. In the future, we may elect or be required to use a different valuation model, which could result in a significantly different impact on our pro forma net income or loss.

          
   Three Months Ended
   
   October 31, October 31,
   2002 2003
   
 
(In thousands, except per share amounts)        
Net loss
        
 Net loss, as reported $(54,685) $(53,965)
 Add: Stock-based employee compensation expense included in reported net loss, net of income taxes  937   163 
 Deduct: Total stock-based employee compensation expense determined under fair value method for all awards, net of income taxes  (22,875)  (21,386)
   
   
 
 Pro forma net loss $(76,623) $(75,188)
   
   
 
Net loss per share
        
 Basic and diluted - as reported $(0.26) $(0.27)
   
   
 
 Basic and diluted - pro forma $(0.37) $(0.38)
   
   
 

Concentration of Credit Risk and Significant Customers and Suppliers

We operate in markets that are highly competitive and rapidly changing. Significant technological changes, changes in customer requirements, the emergence of competitive products or services with new capabilities and other factors could negatively impact our operating results.

We are also subject to risks related to changes in the values of our significant balance of short-term investments as well as risks related to the collectibility of our trade accounts receivable.investments. Our portfolio of short-term investments consists primarily of investment-grade securities. Except for direct obligations of the United States government, securities thatissued by agencies of the United States government, and money market or cash management funds, we diversify our short-term investments by limiting our holdings with any individual issuer in a managed portfolio to a maximum of $5 million.

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$5.0 million in each of our three managed portfolios.

We sell a significant portion of our products through third-party retailers and distributors. As a result, we face risks related to the collectibility of our trade accounts receivable. To appropriately manage this risk, we perform ongoing evaluations of customer credit and limit the amount of credit extended as we deem appropriate but generally do not require collateral. We maintain reserves for estimated credit losses and these losses have historically been within our expectations. However, since we cannot necessarily predict future changes in the financial stability of our customers, we cannot guarantee that our reserves will continue to be adequate.

Due to changes in our distribution arrangements during fiscal 2002, we are selling an increasing proportion of our software products directly to a variety ofmany retailers rather than through a few major distributors. No distributor or individual retailer accounted for 10% or more of total net revenue in the secondfirst quarter or first six months of fiscal 20022003 or 2003,2004, nor did any customer account for 10% or more of accounts receivable at July 31, 20022003 or JanuaryOctober 31, 2003.

In connection with the sale Amounts due from Rock Acquisition Corporation under certain licensing and distribution agreements comprised 10.8% of our Quicken Loans mortgage business in July 2002, we agreed to continue providing to the purchasing company a line of credit of up to $375.0 million to fund mortgage loans for a transition period of up to six months. The line was secured by the related mortgage loans and had an outstanding balance of $245.6 millionaccounts receivable at July 31, 2002 and $180.1 million at October 31, 2002. The line was repaid in January 2003. As part of the consideration for the sale of the business, we also held a five-year promissory note in the principal amount of $23.3 million from the purchasing company. The note was repaid in October 2002. See Note 6.

We rely on three third partythird-party vendors to perform substantially all outsourced aspects of manufacturing and distribution for our primary retail desktop software products. We also have a key single-source vendor for our financial supplies business that prints and fulfills orders for all of our checks and most other products for our financial supplies business. While we believe that relying heavily on key vendors improves the efficiency and reliability of our business operations, relying on any one vendor for a significant aspect of our business can have a

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significant negative impact on our revenue and profitability if that vendor fails to perform at acceptable service levels.levels for any reason, including financial difficulties of the vendor.

Recent Accounting Pronouncements

On June 29, 2001, the FASB issued SFAS 142, “Goodwill and Other Intangible Assets.” SFAS 142 supercedes APB Opinion No. 17, “Intangible Assets,” and provides that goodwill and other intangible assets that have an indefinite useful life will no longer be amortized. However, these assets must be reviewed for impairment at least annually or more frequently if an event occurs indicating the potential for impairment. The shift from an amortization approach to an impairment approach applies to all acquisitions completed after June 30, 2001. We adopted the remaining elements of this new standard in the first quarter of fiscal 2003 and therefore ceased amortizing goodwill for acquisitions made prior to July 1, 2001. However, it is possible that in the future we may incur impairment charges related to the goodwill already recorded and to goodwill arising out of future acquisitions. In addition, we will continue to amortize our purchased intangible assets and to assess those assets for impairment as appropriate.

As of the date of adoption of SFAS 142 on August 1, 2002, we had an unamortized acquired intangible assets balance of $123.6 million and an unamortized goodwill balance of $430.8 million. These balances reflect the transfer of $1.9 million in assembled workforce from intangible assets to goodwill in accordance with SFAS 142. In connection with the transitional goodwill impairment evaluation provisions under SFAS 142, we completed a goodwill impairment review as of August 1, 2002 and found no impairment.

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A reconciliation of previously reported net income and net income per share to amounts that would have been reported if the non-amortization provisions of SFAS 142 had been in effect from the beginning of fiscal 2002 is as follows:

                  
   Three Months Ended Six Months Ended
   
 
   January 31, January 31, January 31, January 31,
(In thousands, except per share amounts) 2002 2003 2002 2003
  
 
 
 
Net income
                
 Net income, as reported $119,868  $128,430  $27,441  $73,745 
 Goodwill and assembled workforce amortization, net of income taxes  21,410      43,581    
   
   
   
   
 
 Pro forma net income $141,278  $128,430  $71,022  $73,745 
   
   
   
   
 
Net income per share
                
 Basic –  as reported $0.56  $0.62  $0.13  $0.36 
 Basic –  pro forma  0.66   0.62   0.34   0.36 
 Diluted –  as reported  0.55   0.60   0.13   0.35 
 Diluted –  pro forma  0.64   0.60   0.33   0.35 

In JulyNovember 2002, the FASB issued SFAS 146,EITF reached a consensus on Issue No. 00-21,Accounting for Costs AssociatedRevenue Arrangements with Exit and Disposal Activities.Multiple Deliverables.This statement revises theIssue 00-21 provides guidance on accounting for activities relatingarrangements that involve the delivery or performance of multiple products, services and/or rights to exiting or disposing of businesses or assets under EITF Issue No. 94-3,“Liability Recognition for Certain Employee Termination Benefits and Other Costs to Exit an Activity.”A formal commitment to a plan to exit an activity or dispose of long-lived assets will no longer be sufficient to record a one-time charge for most exit and disposal costs. Instead, companies will record exit or disposal costs when they are incurred and can be measured at fair value, and will subsequently adjust the recorded liability for changes in estimated cash flows.use assets. The provisions of SFAS 146 are effective prospectively for exit or disposal activities initiatedIssue 00-21 apply to revenue arrangements entered into in fiscal periods beginning after December 31, 2002. Companies may not restate previously issued financial statements for the effect of the provisions of SFAS 146, and liabilities that were recorded under EITF Issue No. 94-3 are not affected.June 15, 2003. We adopted SFAS 146Issue 00-21 effective December 31, 2002August 1, 2003 and there was no impactthe adoption of this standard did not have a material effect on our financial position, results of operations or cash flows.

On December 31, 2002, the FASB issued SFAS 148,“Accounting for Stock-Based Compensation – Transition and Disclosure.”This statement amends SFAS 123, “Accounting for Stock-Based Compensation,”to provide alternative methods of transition for an entity that voluntarily changes to the fair value based method of accounting and records compensation expense for all stock-based employee compensation. It also amends the disclosure provisions of that statement to require prominent disclosure about the effects on reported net income of an entity’s accounting policy decisions with respect to stock-based employee compensation. Finally, this statement amends APB Opinion No. 28, “Interim Financial Reporting,”to require disclosure about those effects in interim financial statements. The amendment of the transition and annual disclosure requirements of SFAS 123 are effective for fiscal years ending after December 15, 2002. The amendment of the disclosure requirements of APB Opinion No. 28 is effective for financial reports containing condensed consolidated financial statements for interim periods beginning after December 15, 2002. Since we have not elected to change to the fair value based method of accounting and therefore do not record compensation expense for most stock-based employee compensation, the transition provisions of SFAS 148 had no impact on our financial position, results of operations or cash flows. We adopted the disclosure provisions of this statement in the first quarter of fiscal 2003. See Note 11.

In November 2002, the FASB issued Financial Interpretation No. (“FIN”) 45,“Guarantor’s Accounting and Disclosure Requirements for Guarantees, Including Indirect Guarantees of Indebtedness of Others.”FIN 45 elaborates on the existing disclosure requirements for most guarantees, including residual value guarantees issued in conjunction with operating lease agreements. It also clarifies that at the time a company issues a guarantee, the company must recognize an initial liability for the fair value of the obligation it assumes under that guarantee and must disclose that information in its interim and annual financial statements. The initial recognition and measurement provisions of this interpretation apply on a prospective basis to guarantees issued or modified after December 31, 2002. The disclosure requirements are effective for financial statements of interim or annual periods

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ending after December 15, 2002. We are currently evaluating the potential impact of FIN 45. If FIN 45 is applicable to us, our prospective revenue, cost of revenue and operating expenses could be negatively affected.

In January 2003, the FASB issued FIN 46,“Consolidation of Variable Interest Entities.”FIN 46 requires us to consolidate a variable interest entity if we are subject to a majority of the risk of loss from the variable interest entity’s activities or entitled to receive a majority of the entity’s residual returns or both. A variable interest entity is a corporation, partnership, trust or any other legal structure used for business purposes that either does not have equity investors with voting rights or has equity investors that do not provide sufficient financial resources for the entity to support its activities. A variable interest entity often holds financial assets, including loans or receivables, real estate or other property. A variable interest entity may be essentially passive or it may engage in research and development or other activities on behalf of another company. The consolidation requirements of FIN 46 apply immediately to variable interest entities created after January 31, 2003. The consolidation requirements apply to older entities in the first fiscal year or interim period beginning after June 15, 2003. Some of the disclosure requirements apply to all financial statements issued after January 31, 2003, regardless of when the variable interest entity was established. We do not currently have any variable interest entities and, accordingly, we do not expect our adoption of FIN 46 to have a material impact on our financial position, results of operations or cash flows.

2.      Short-Term Investments

The following schedule summarizes the estimated fair value of our short-term investments as of the dates indicated:

         
  July 31, January 31,
(In thousands)  2002 2003
  
 
Corporate notes $24,405  $40,277 
Municipal bonds  780,914   673,152 
U.S. government securities  10,023   5,008 
   
   
 
  $815,342  $718,437 
   
   
 

The following table summarizes the estimated fair value of our available-for-sale debt securities held in short-term investments classified by the stated maturity date of the security:

         
  July 31, January 31,
(In thousands) 2002 2003
  
 
Due within one year $230,716  $160,761 
Due within two years  141,942   103,523 
Due within three years      
Due after three years  442,684   454,153 
   
   
 
  $815,342  $718,437 
   
   
 

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3.     Goodwill and Intangible Assets

Changes in the carrying value of goodwill by reportable segment during the first six months of fiscal 2003 were as follows. Our reportable segments are described in Note 7.

                     
  Balance Transfer Goodwill Effect of Balance
  July 31, Assembled Acquired/ Exchange January 31,
(In thousands) 2002 Workforce Adjusted Rates 2003

 
 
 
 
 
Small Business Products and Services $159,195  $1,377  $150,327  $  $310,899 
Consumer Tax  3,308            3,308 
Professional Tax & Accountants’ Solutions  90,079   428         90,507 
Vertical Business Management Solutions  171,520      (1,725)     169,795 
Other Businesses  4,846   95   4,044   413   9,398 
   
   
   
   
   
 
  $428,948  $1,900  $152,646  $413  $583,907 
   
   
   
   
   
 

Purchased intangible assets consisted of the following at the dates indicated:

             
  Life in July 31, January 31,
  Years 2002 2003
  
 
 
(In thousands)            
Customer lists  3-7  $144,379  $145,957 
Less accumulated amortization      (75,317)  (89,337)
       
   
 
       69,062   56,620 
       
   
 
Purchased technology  1-7   121,763   141,609 
Less accumulated amortization      (79,894)  (86,397)
       
   
 
       41,869   55,212 
       
   
 
Trade names and logos  1-10   16,555   16,971 
Less accumulated amortization      (6,908)  (8,429)
       
   
 
       9,647   8,542 
       
   
 
Covenants not to compete  3-5   7,399   9,127 
Less accumulated amortization      (4,403)  (5,212)
       
   
 
       2,996   3,915 
       
   
 
Assembled workforce  2-5   4,458    
Less accumulated amortization      (2,558)   
       
   
 
       1,900    
       
   
 
Total intangible assets      294,554   313,664 
Total accumulated amortization      (169,080)  (189,375)
       
   
 
Total net intangible assets     $125,474  $124,289 
       
   
 

The increase in purchased technology in the first six months of fiscal 2003 was due primarily to our acquisition of Blue Ocean Software, Inc. in the first quarter of fiscal 2003. See Note 5.

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We summarize the following expenses on the acquisition-related charges line of our statement of operations:

                  
   Three Months Ended Six Months Ended
   
 
   January 31, January 31, January 31, January 31,
   2002 2003 2002 2003
   
 
 
 
(In thousands)                
Amortization of goodwill $31,534  $  $64,277  $ 
Amortization of purchased intangible assets  6,927   8,716   13,632   16,609 
Amortization of acquisition-related deferred compensation  1,541   438   3,084   2,000 
Impairment charges  22,006      22,006    
   
   
   
   
 
 Total acquisition-related charges $62,008  $9,154  $102,999  $18,609 
   
   
   
   
 

At January 31, 2003, we expected annual amortization of our purchased intangible assets by fiscal year to be as shown in the following table. Future acquisitions could cause these amounts to increase. In addition, if impairment events occur they could accelerate the timing of charges.

         
    Expected
    Amortization
(Dollars in thousands) Expense
Fiscal year ending July 31,      

   
 
2003  $45,104  
2004   30,632  
2005   23,233  
2006   18,644  
2007   13,658  
Thereafter   15,522  
    
  
 Total expected future amortization expense  $146,793  
    
  

4.      Comprehensive Net Income (Loss)

SFAS 130, “Reporting Comprehensive Income,” establishes standards for reporting and displaying comprehensive net income (loss) and its components in stockholders’ equity. SFAS 130 requires the components of other comprehensive income (loss), such as changes in the fair value of available-for-sale securities and foreign translation adjustments, to be added to our net income (loss) to arrive at comprehensive net income (loss). Other comprehensive income (loss) items have no impact on our net income (loss) as presented in our statement of operations.

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     The components of accumulated other comprehensive income (loss), net of income taxes, were as follows:

                  
   Marketable Short-term Foreign Currency    
(In thousands) Securities Investments Translation Total

 
 
 
 
Six months ended January 31, 2002
                
Beginning balance, net of income taxes $23,958  $4,686  $(464) $28,180 
Unrealized loss, net of income tax benefits of $14,588 and $915  (21,882)  (1,372)     (23,254)
Reclassification adjustment for realized gain included in net income, net of income tax benefit of $510  (766)        (766)
Translation adjustment        1,317   1,317 
   
   
   
   
 
 Other comprehensive income (loss)  (22,648)  (1,372)  1,317   (22,703)
   
   
   
   
 
Ending balance, net of income taxes $1,310  $3,314  $853  $5,477 
   
   
   
   
 
Six months ended January 31, 2003
                
Beginning balance, net of income taxes $(4,845) $2,058  $(888) $(3,675)
Unrealized gain, net of income tax provision of $7,285  10,927         10,927 
Unrealized loss, net of income tax benefit of $578     (867)     (867)
Reclassification adjustment for realized gain included in net income, net of income tax benefit of $1,549  (2,323)        (2,323)
Translation adjustment        (459)  (459)
   
   
   
   
 
 Other comprehensive income (loss)  8,604   (867)  (459)  7,278 
   
   
   
   
 
Ending balance, net of income taxes $3,759  $1,191  $(1,347) $3,603 
   
   
   
   
 

     The following table summarizes comprehensive net income (loss) for the periods indicated:

                 
  Three Months Ended Six Months Ended
  
 
  January 31, January 31, January 31, January 31,
(In thousands) 2002 2003 2002 2003
  
 
 
 
Net income $119,868  $128,430  $27,441  $73,745 
Other comprehensive income (loss), net of income taxes  3,641   2,227   (22,703)  7,278 
   
   
   
   
 
Comprehensive net income, net of income taxes $123,509  $130,657  $4,738  $81,023 
   
   
   
   
 

5.Acquisition

On September 13, 2002, we acquired all of the outstanding stock of Blue Ocean Software, Inc. for approximately $177.3 million in cash. We paid $16.5 million of the purchase price into a third party escrow account, to be held for a maximum of 18 months pending the finalization of certain financial calculations that may affect the purchase price. To date, there have been no material adjustments to the purchase price.

Blue Ocean offers software solutions that help businesses manage their information technology resources and assets. We acquired this company as part of our Right for My Business strategy to offer business solutions that go beyond accounting software to address a wider range of management challenges that small businesses face. Blue Ocean became part of our Small Business Products and Services business segment.

With the assistance of a professional valuation services firm, we made a preliminary allocation of the purchase price during the first quarter of fiscal 2003. There have been no material adjustments to the purchase price allocation. We

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allocated approximately $13.2 million of the purchase price to purchased technology and $150.5 million to goodwill. In addition, $7.8 million was allocated to in-process research and development and charged to expense in the first quarter of fiscal 2003. The purchased technology is being amortized over six years. None of the goodwill acquired in this transaction will be deductible for income tax purposes. Blue Ocean’s results of operations from September 14, 2002 forward have been included in our results of operations and were not material. Blue Ocean’s results of operations for periods prior to the date of acquisition were also not material when compared to our consolidated results.

The preliminary purchase price allocation for the Blue Ocean acquisition was as follows:

      
   Purchase
   Price
(In thousands) Allocation

 
Tangible assets $19,738 
Deferred revenue  (6,694)
Other tangible liabilities  (7,013)
In-process research and development  7,789 
Purchased technology  13,220 
Goodwill  150,548 
Acquisition costs  (271)
   
 
 Total purchase price $177,317 
   
 

6.Discontinued Operations

Quicken Loans

On July 31, 2002, we sold our Quicken Loans mortgage business and accounted for the sale as discontinued operations. In accordance with APB Opinion No. 30, the operating results of Quicken Loans have been segregated from continuing operations in our statement of operations for all periods prior to the sale.

As part of the sale transaction, we received a five-year secured promissory note in the principal amount of $23.3 million from the buyer, a newly-created company called Rock Acquisition Corporation. We also retained a 12.5% non-voting equity interest in that company. We accounted for this investment on a cost basis since we did not have the ability to exercise significant influence over Rock. We also agreed to continue providing to Quicken Loans a secured line of credit of up to $375.0 million to fund mortgage loans for a transition period of up to six months. The line was repaid in full in January 2003. Rock also licensed the right to use our Quicken Loans trademark for its residential home loan and home equity loan products and we entered into a distribution agreement with Rock through which it will provide mortgage services on Quicken.com.

In October 2002, we sold our residual minority equity interest in Rock to the majority shareholders of Rock. We also received payment in full of the $23.3 million promissory note and related accrued interest due from Rock. The $5.6 million gain on disposal of Quicken Loans discontinued operations recorded in the first quarter of fiscal 2003 included a gain of $6.4 million for the sale of our residual equity interest, a charge of $0.3 million that was the result of the final audit of the tangible shareholders’ equity balance of Quicken Loans, and $0.5 million in legal and other expenses. We did not record a tax benefit related to the transaction because we cannot be assured that we will realize the tax benefit. The trademark license and distribution agreements that we entered into when we sold Quicken Loans remain in effect and fees under these agreements are being recorded in other income. For the second quarter and first half of fiscal 2003, we recorded $0.9 million under the trademark licensing agreement and $0.4 million under the distribution agreement. Fees due under these agreements are included in amounts due from discontinued operations entities on our balance sheet.

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Intuit KK

On December 23, 2002, we signed a definitive agreement to sell our wholly-owned Japanese subsidiary, Intuit KK, to Advantage Partners, Inc., a private equity investment firm located in Japan. Under the terms of the agreement, Advantage Partners agreed to purchase 100 percent of the outstanding Intuit KK stock for 9.5 billion yen or approximately $79 million as of February 7, 2003, the date the transaction was completed. See Note 14.

In accordance with the provisions of SFAS 144,“Accounting for the Impairment or Disposal of Long-lived Assets,”we determined that Intuit KK became a long-lived asset held for sale during the second quarter of fiscal 2003 because management put a plan in place to sell this asset which met the conditions specified in the pronouncement. SFAS 144 provides that a long-lived asset classified as held for sale should be measured at the lower of its carrying amount or fair value less cost to sell. Since the carrying value of Intuit KK at January 31, 2003 was significantly lower than the fair value, no adjustment to the carrying value of this long-lived asset was necessary during the second quarter of fiscal 2003. Also in accordance with the provisions of SFAS 144, we determined that Intuit KK became a discontinued operation during the second quarter of fiscal 2003. The net assets, operating results and cash flows of Intuit KK have therefore been segregated from continuing operations in our balance sheets, statements of operations and statements of cash flows for all periods presented.

In December 2002, in order to minimize the impact of foreign currency exchange rates on the sale proceeds during the period between the announcement of the sale of Intuit KK and the closing of the transaction, we entered into a foreign currency hedge contract to sell 9.5 billion Japanese yen in February 2003. We will reflect the actual loss of $0.2 million for the fluctuation in the fair value of this contract that occurred during the second quarter of fiscal 2003 in the net gain on the sale of Intuit KK that will be recorded in the third quarter of fiscal 2003.

Discontinued Operations Net Revenue and Income Taxes

Net revenue and income taxes netted against income from discontinued operations for the periods presented were as follows:

                  
   Three Months Ended Six Months Ended
   
 
   January 31, January 31, January 31, January 31,
(In thousands) 2002 2003 2002 2003
 
 
 
 
Net revenue
                
 Quicken Loans $56,493  $  $96,532  $ 
 Intuit KK  14,844   16,231   25,253   26,641 
   
   
   
   
 
 Total net revenue from discontinued operations $71,337  $16,231  $121,785  $26,641 
   
   
   
   
 
Income from discontinued operations before income taxes
                
 Quicken Loans $26,158  $  $41,360  $ 
 Intuit KK  2,881   5,274   3,906   5,633 
   
   
   
   
 
 Total discontinued operations before income taxes $29,039  $5,274  $45,266  $5,633 
   
   
   
   
 
Income taxes netted against income from discontinued operations
                
 Quicken Loans $9,418  $  $14,891  $ 
 Intuit KK  (351)  2,215   (476)  2,366 
   
   
   
   
 
 Total discontinued operations income taxes $9,067  $2,215  $14,415  $2,366 
   
   
   
   
 
Net income from discontinued operations
                
 Quicken Loans $16,740  $  $26,469  $ 
 Intuit KK  3,232   3,059   4,382   3,267 
   
   
   
   
 
 Total net income from discontinued operations $19,972  $3,059  $30,851  $3,267 
   
   
   
   
 

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7.Industry Segment and Geographic Information

We have defined six reportable segments, described below, based on factors such as how we manage our operations and how our chief operating decision maker views results. In the second quarter of fiscal 2003, we revised our fiscal 2002 reportable segments to reflect the way we currently manage and view our businesses. We determined that the QuickBooks product component of our fiscal 2002 Small Business segment was a separate reportable segment and we combined our fiscal 2002 Employer Services segment with the balance of Small Business to arrive at the fiscal 2003 segment called Small Business Products and Services. We began reporting Vertical Business Management Solutions (formerly Small Business Verticals) as a separate segment in fiscal 2003. Finally, we combined our fiscal 2002 Personal Finance and Global Business segments to arrive at the fiscal 2003 segment called Other Businesses. We have reclassified previously reported fiscal 2002 and first quarter fiscal 2003 segment results to conform to the second quarter fiscal 2003 presentation. All reportable segments except Other Businesses operate solely in the United States and sell primarily to customers located there.

QuickBooks product revenue is derived primarily from QuickBooks desktop software products. QuickBooks services revenue is derived from QuickBooks Online Edition.

Small Business Products and Services product revenue is comprised of QuickBooks Do-It-Yourself Payroll, financial supplies and software solutions that help businesses manage their information technology resources and assets. Services revenue for this segment is derived primarily from outsourced payroll services and QuickBooks support plans. Other revenue for this segment consists of royalties from small business online transactions such as QuickBooks Merchant Account Service and QuickBooks Online Billing.

Consumer Tax product revenue is derived primarily from TurboTax federal and state consumer desktop tax preparation products. Consumer Tax services revenue is derived primarily from TurboTax for the Web online tax preparation services and consumer electronic filing services.

Professional Tax and Accountants’ Solutions product revenue is derived primarily from ProSeries and Lacerte professional tax preparation software products. Professional Tax and Accountants’ Solutions services revenue is derived primarily from electronic filing and training services.

Vertical Business Management Solutions (“VBMS”) revenue is derived from four businesses that we acquired in fiscal 2002 that provide small business management solutions for vertical industries. Those businesses are Intuit Distribution Management Solutions, Intuit MRI Real Estate Solutions, Intuit Construction Business Solutions and Intuit Public Sector Solutions. VBMS product revenue is derived from business management software that is specific to the industries these businesses serve. VBMS services revenue consists primarily of technical support, installation, consulting and training services.

Other Businesses consist primarily of personal finance and Canada. Personal finance product revenue is derived primarily from Quicken desktop software products. Personal finance services revenue is minimal while other revenue consists of fees from consumer online transactions and Quicken.com advertising revenue. In Canada, product revenue is derived primarily from localized versions of QuickBooks and Quicken as well as QuickTax desktop software products. Services revenue in Canada consists primarily of revenue from software maintenance contracts sold with QuickBooks.

Corporate includes costs such as corporate general and administrative expenses that are not allocated to specific segments. Corporate also includes reconciling items such as acquisition-related costs (which include acquisition-related charges, amortization of purchased software and charges for purchased research and development), realized net gains or losses on marketable securities and interest and other income.

The accounting policies of the reportable segments are the same as those described in the summary of significant accounting policies in Note 1. Except for goodwill and purchased intangible assets, Intuit does not generally track assets by reportable segment and, consequently, does not disclose assets by reportable segment. The following results for the second quarter and first six months of fiscal 2002 and 2003 are broken out by our reportable segments.

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       Small     Professional Vertical            
Three months ended     Business     Tax & Business            
January 31, 2002     Products & Consumer Accountants' Mgmt Other        
(In thousands) QuickBooks Services Tax Solutions Solutions Businesses Corporate Consolidated
 
 
 
 
 
 
 
 
Product revenue $84,084  $55,008  $78,477  $137,099  $1,950  $56,478  $  $413,096 
Service revenue  53   34,573   6,359   2,138   747   1,159      45,029 
Other revenue     935   1,274         15,574      17,783 
   
   
   
   
   
   
   
   
 
 Total net revenue  84,137   90,516   86,110   139,237   2,697   73,211      475,908 
   
   
   
   
   
   
   
   
 
Segment operating income (loss)  48,189   25,745   20,909   105,254   (1,134)  25,717      224,680 
Common expenses                    (60,194)  (60,194)
   
   
   
   
   
   
   
   
 
 Subtotal  48,189   25,745   20,909   105,254   (1,134)  25,717   (60,194)  164,486 
Acquisition-related costs                    (69,179)  (69,179)
Loss on impairment of long-lived asset                        
Realized net gain on marketable securities                    1,632   1,632 
Interest and other income                    7,635   7,635 
   
   
   
   
   
   
   
   
 
Income (loss) from continuing operations before income taxes $48,189  $25,745  $20,909  $105,254  $(1,134) $25,717  $(120,106) $104,574 
   
   
   
   
   
   
  
  
 
                                  
       Small     Professional Vertical            
Three months ended     Business     Tax & Business            
January 31, 2003     Products & Consumer Accountants' Mgmt Other        
(In thousands) QuickBooks Services Tax Solutions Solutions Businesses Corporate Consolidated
 
 
 
 
 
 
 
 
Product revenue $93,154  $68,727  $86,146  $146,385  $10,017  $60,701  $  $465,130 
Service revenue  342   47,220   8,204   4,783   13,946   853      75,348 
Other revenue     4,704   909      58   11,927      17,598 
   
   
   
   
   
   
   
   
 
 Total net revenue  93,496   120,651   95,259   151,168   24,021   73,481      558,076 
   
   
   
   
   
   
   
   
 
Segment operating income (loss)  51,423   32,983   30,222   118,746   (3,465)  32,405      262,314 
Common expenses                    (77,893)  (77,893)
   
   
   
   
   
   
   
   
 
 Subtotal  51,423   32,983   30,222   118,746   (3,465)  32,405   (77,893)  184,421 
Acquisition-related costs                    (13,742)  (13,742)
Realized net gain on marketable securities                    2,827   2,827 
Interest and other income                    7,770   7,770 
   
   
   
   
   
   
   
   
 
Income (loss) from continuing operations before income taxes $51,423  $32,983  $30,222  $118,746  $(3,465) $32,405  $(81,038) $181,276 
   
   
   
   
   
   
   
   
 

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        Small     Professional Vertical            
Six months ended     Business     Tax & Business            
January 31, 2002     Products & Consumer Accountants' Mgmt Other        
(In thousands) QuickBooks Services Tax Solutions Solutions Businesses Corporate Consolidated
  
 
 
 
 
 
 
 
Product revenue $108,610  $103,683  $81,014  $142,705  $1,950  $86,207  $  $524,169 
Service revenue  80   60,910   7,830   3,250   747   4,133      76,950 
Other revenue     4,150   1,478         27,479      33,107 
   
   
   
   
   
   
   
   
 
  Total net revenue  108,690   168,743   90,322   145,955   2,697   117,819      634,226 
   
   
   
   
   
   
   
   
 
Segment operating income (loss)  48,503   44,547   3,657   87,380   (1,134)  29,958      212,911 
Common expenses                    (115,746)  (115,746)
   
   
   
   
   
   
   
   
 
 Subtotal  48,503   44,547   3,657   87,380   (1,134)  29,958   (115,746)  97,165 
Acquisition-related costs                    (111,876)  (111,876)
Loss on impairment of long-lived asset                    (27,000)  (27,000)
Realized net loss on marketable securities                    (10,622)  (10,622)
Interest and other income                    17,463   17,463 
   
   
   
   
   
   
   
   
 
Income (loss) from continuing operations before income taxes $48,503  $44,547  $3,657  $87,380  $(1,134) $29,958  $(247,781) $(34,870)
   
   
   
   
   
   
   
   
 
                                   
        Small     Professional Vertical            
Six months ended     Business     Tax & Business            
January 31, 2003     Products & Consumer Accountants' Mgmt Other        
(In thousands) QuickBooks Services Tax Solutions Solutions Businesses Corporate Consolidated
  
 
 
 
 
 
 
 
Product revenue $130,992  $127,115  $90,001  $152,735  $15,647  $90,543  $  $607,033 
Service revenue  557   85,314   10,209   5,697   27,114   2,061      130,952 
Other revenue     8,994   1,104      63   22,802      32,963 
   
   
   
   
   
   
   
   
 
  Total net revenue  131,549   221,423   101,314   158,432   42,824   115,406      770,948 
   
   
   
   
   
   
   
   
 
Segment operating income (loss)  58,638   60,676   15,152   101,840   (10,677)  37,591      263,220 
Common expenses                    (154,035)  (154,035)
   
   
   
   
   
   
   
   
 
 Subtotal  58,638   60,676   15,152   101,840   (10,677)  37,591   (154,035)  109,185 
Acquisition-related costs                    (33,963)  (33,963)
Realized net gain on marketable securities                    3,080   3,080 
Interest and other income                    16,556   16,556 
   
   
   
   
   
   
   
   
 
Income (loss) from continuing operations before income taxes $58,638  $60,676  $15,152  $101,840  $(10,677) $37,591  $(168,362) $94,858 
   
   
   
   
   
   
   
   
 

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8.     Commitments

Reserve for Vacant Facilities

During the third quarter of fiscal 2002, we concluded that we would not occupy two vacant leased buildings in Mountain View, California and that we would be unable to recover a substantial portion of our lease obligations by subleasing the vacant space. The resulting $13.2 million charge was equal to the remaining future lease commitments for these facilities, net of estimated future sublease income. The estimated costs of abandoning these leased facilities reflected management’s best estimates based on market information and trend analyses compiled by our facilities management team with the help of a commercial real estate brokerage firm retained by Intuit. We evaluate our assumptions quarterly for any potentially significant change to the reserve. No material change has been necessary to date. Our actual future cash payments may exceed the total reserve balance at January 31, 2003 by a maximum of $3.7 million if we are unable to sublease either of the properties.

During the second quarter and first six months of fiscal 2003, we made cash lease payments for these two buildings of $0.6 million and $1.2 million and there was a balance of $11.3 million in the reserve at January 31, 2003. The short-term portion of the reserve ($2.1 million) is in other current liabilities and the remaining long-term portion is in long-term obligations on our balance sheet. We expect to use the total reserve by the end of fiscal 2010.

9.     Other Current Liabilities

Other current liabilities were as follows at the dates indicated:

         
  July 31, January 31,
(In thousands) 2002 2003
  
 
Reserve for product returns $32,095  $69,924 
Reserve for rebates  8,169   55,463 
Future cash payments due for CBS Payroll acquisition  25,359   24,434 
Other acquisition and disposition related items  4,667   1,627 
Other accruals  11,505   25,407 
   
   
 
  $81,795  $176,855 
   
   
 

10.    Income Taxes

We compute our provision for or benefit from income taxes by applying the estimated annual effective tax rate to income or loss from recurring operations and other taxable items. We recorded income tax provisions on pre-tax income in the second quarters of fiscal 2002 and 2003 and in the first six months of fiscal 2003. We recorded an income tax benefit on a pre-tax loss in the first six months of fiscal 2002.

The effective tax rates for the second quarter and first six months of fiscal 2003 were approximately 31% and 32%, respectively. The effective tax rates for the second quarter and first six months of fiscal 2002 were approximately 4% and 90%, respectively. The fiscal 2002 effective tax rates reflected a one-time benefit in the second quarter of $34.4 million related to the our sale of Venture Finance Software Corporation and costs from impairment charges in the first and second quarters of $9.0 million and $5.4 million, respectively. Excluding these benefits and charges, the effective tax rates for the second quarter and first six months of fiscal 2002 would have been approximately 32% and 33%.

11.    Stockholders’ Equity

Stock Repurchase Program

In May 2001, Intuit’s Board of Directors authorized the company to repurchase up to $500.0 million of common stock from time to time over a three-year period. In July 2002, our Board of Directors increased the authorized purchase amount by $250.0 million to a total of $750.0 million. Shares of stock repurchased under the program became treasury shares. From inception of the program through December 4, 2002, we repurchased a total of 16,602,583 shares of our common stock for an aggregate cost of approximately $750.0 million. The stock

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repurchase program was concluded in December 2002 when the authorized purchase amount under the program was reached.

The effect of repurchases through the conclusion of the program in December 2002 increased our basic and diluted net income per share by less than $0.01 per share in the second quarters of fiscal 2002 and 2003 and in the first half of fiscal 2002. Repurchases increased our basic and diluted net income per share by $0.01 per share in the first six months of fiscal 2003.

Distribution and Dilutive Effect of Options

We provide equity incentives to our employees (including those we hire as a result of acquisitions) and to our independent Board members through a carefully managed, broad-based stock incentive program. The following table shows option grants to “Named Executives” and to all employees for the periods indicated. Named Executives are defined as the company’s chief executive officer and each of the four other most highly compensated executive officers during fiscal 2002.

             
  Six Months Twelve Months Ended
  Ended 
  January 31, July 31, July 31,
  2003 2002 2001
  
 
 
Net option grants during the period as a percentage of outstanding shares  1.3%  3.2%  4.7%
Grants to Named Executives during the period as a percentage of total options granted  10.3%  3.5%  7.3%
Grants to Named Executives during the period as a percentage of outstanding shares  0.2%  0.2%  0.4%
Options held by Named Executives as a percentage of total options outstanding  10.3%  10.5%  9.0%

We define net option grants as options granted less options canceled or expired and returned to the pool of options available for grant. Options granted to our Named Executives as a percentage of the total options granted to all employees will vary significantly from quarter to quarter, due in part to the timing of annual performance-based grants to Named Executives. For example, Named Executive grants as a percentage of total grants during the first six months of fiscal 2003 were higher than we expect for fiscal 2003 as a whole due in part to performance grants to Named Executives during the first quarter of fiscal 2003.

Stock-Based Incentive Program

We follow APB Opinion No. 25, “Accounting for Stock Issued to Employees,” in accounting for these stock-based incentives. See Note 1. In October 1995 the FASB issued SFAS 123, “Accounting for Stock Based Compensation,” and in December 2002 the FASB issued SFAS 148,“Accounting for Stock-Based Compensation – Transition and Disclosure.”Although these pronouncements allow us to continue to follow the APB 25 guidelines and not record compensation expense for most stock-based compensation, we are required to disclose our pro forma net income (loss) and net income (loss) per share as if we had adopted SFAS 123 and SFAS 148. The pro forma impact of applying SFAS 123 and SFAS 148 in the second quarter and first six months of fiscal 2002 and 2003 does not necessarily represent the pro forma impact in future quarters or years.

To determine the pro forma impact, we have employed the widely-used Black-Scholes model to estimate the fair value of options granted. This valuation model was developed for use in estimating the fair value of traded options that have no vesting restrictions and are fully transferable. This model also requires the input of highly subjective assumptions including the expected stock price volatility. Because our outstanding stock options have characteristics significantly different from those of traded options, and because changes in the subjective input assumptions can materially affect this estimate, we believe the Black-Scholes model does not provide a reliable single measure of the fair value of our stock options. Inputs used for the valuation model are set forth in the tables below.

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  Options
  
  Three Months Ended Six Months Ended
  
 
  January 31, January 31, January 31, January 31,
  2002 2003 2002 2003
  
 
 
 
Expected life (years)  1.89 - 4.89   1.92 - 4.92   1.89 - 4.89   1.91 - 4.92 
Expected volatility factor  0.74   0.77   0.74   0.77 - 0.78 
Risk-free interest rate (%)  1.23 - 5.47   1.03 - 4.43   1.23 - 5.47   1.03 - 4.43 
Expected dividend yield (%)            
                 
  Employee Stock Purchase Plan
  
  Three Months Ended Six Months Ended
  
 
  January 31, January 31, January 31, January 31,
  2002 2003 2002 2003
  
 
 
 
Expected life (years)  1.00   1.00   1.00   1.00 
Expected volatility factor  0.74   0.78   0.74   0.78 
Risk-free interest rate (%)  1.80 - 2.70   1.23   1.80 - 2.70   1.23 
Expected dividend yield (%)            

The following table illustrates the effect on our net income (loss) and net income (loss) per share if we had applied the fair value recognition provisions of SFAS 123 to stock-based incentives using the Black Scholes valuation model. For purposes of this reconciliation, we add back to previously reported net income (loss) all stock-based incentive expense that relates to acquisitions then deduct the pro forma stock-based incentive expense determined under the fair value method for all awards. The pro forma stock-based incentive expense has no impact on our cash flow. In the future, we may elect, or be required, to use a different valuation model, which could result in a significantly different impact on our pro forma net income (loss).

                  
   Three Months Ended Six Months Ended
   
 
   January 31, January 31, January 31, January 31,
(In thousands, except per share amounts) 2002 2003 2002 2003
  
 
 
 
Net income (loss)
                
 Net income, as reported $119,868  $128,430  $27,441  $73,745 
 Add: Stock-based incentive expense included in reported net loss, net of income taxes  925   263   1,851   1,200 
 Deduct: Total stock-based incentive expense determined under fair value method for all awards, net of income taxes  (30,475)  (23,997)  (53,882)  (46,871)
   
   
   
   
 
 Pro forma net income (loss) $90,318  $104,696  $(24,590) $28,074 
   
   
   
   
 
Net income (loss) per share
                
 Basic - as reported $0.56  $0.62  $0.13  $0.36 
   
   
   
   
 
 Basic - pro forma $0.42  $0.51  $(0.12) $0.14 
   
   
   
   
 
 Diluted - as reported $0.55  $0.60  $0.13  $0.35 
   
   
   
   
 
 Diluted - pro forma $0.41  $0.49  $(0.12) $0.13 
   
   
   
   
 

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12.    Litigation

On March 3, 2000, a class action lawsuit, Bruce v. Intuit Inc., was filed in the United States District Court, Central District of California, Eastern Division. Two virtually identical lawsuits were later filed: Rubin v. Intuit Inc., was filed on March 8, 2000 in the United States District Court, Southern District of New York and Newby v. Intuit Inc. was filed on April 27, 2000, in the United States District Court, Central District of California, Eastern Division. The Rubin case was dismissed on November 19, 2001. The Bruce and Newby lawsuits were consolidated into one lawsuit, In re Intuit Privacy Litigation, filed on July 28, 2000 in the United States District Court, Central District of California, Eastern Division. Following Intuit’s successful motion to dismiss several of the claims, an amended complaint was filed on May 2, 2001. A similar lawsuit, Almanza v. Intuit Inc. was filed on March 22, 2000 in the Superior Court of the State of California, San Bernardino County, Rancho Cucamonga Division. An amended complaint in the Almanza suit was filed on October 26, 2000. These purported class actions alleged violations of various federal and California statutes and common law claims for invasion of privacy based upon the alleged intentional disclosure to third parties of personal and private customer information entered at Intuit’s Quicken.com Web site. The complaints sought injunctive relief, orders to disgorge profits related to the alleged acts, and statutory and other damages. On January 6, 2003, a settlement between Intuit and the plaintiffs’ counsel in all of the remaining cases was preliminarily approved by the federal court with a final approval hearing scheduled for June 2003. The proposed settlement terms are not material to Intuit.

Intuit is subject to certain routine legal proceedings, as well as demands, claims and threatened litigation, that arise in the normal course of our business. We currently believe that the ultimate amount of liability, if any, for any pending claims of any type (either alone or combined) will not materially affect our financial position, results of operations or liquidity. However, the ultimate outcome of any litigation is uncertain, and either unfavorable or favorable outcomes could have a material negative impact. Regardless of outcome, litigation can have an adverse impact on Intuit because of defense costs, diversion of management resources and other factors.

13.    Related Parties

Outstanding loans to executive officers and other employees consisted of the following at the dates indicated. Loans to executive officers have generally been made in connection with their relocation and purchase of a new residence near their new place of work. Consistent with the requirements of the Sarbanes-Oxley legislation enacted on July 30, 2002, we did not make or modify any loans to executive officers after July 30, 2002. We do not intend to make or modify any loans to executive officers in the future.

         
  July 31, January 31,
(In thousands) 2002 2003
  
 
Loans to executive officers $14,865  $14,891 
Loans to other employees  6,405   5,077 
   
   
 
  $21,270  $19,968 
   
   
 

One employee with previously outstanding loans totaling approximately $1.2 million became an executive officer during the first six months of fiscal 2003. Loans to executive officers totaling approximately $1.1 million were also repaid during the first half of fiscal 2003.

14.    Subsequent Events

On February 7, 2003, we completed the sale of our wholly-owned Japanese subsidiary, Intuit KK, to Advantage Partners, Inc., a private equity investment firm located in Japan. Under the terms of the final sale agreement, Advantage Partners purchased 100 percent of the outstanding Intuit KK stock for 9.5 billion yen or approximately $79 million as of February 7, 2003. We will record a gain on disposal of discontinued operations in the third quarter of fiscal 2003. See Note 6.

Our Premier payroll offering has been marketed and sold by Wells Fargo Bank to its customers under the bank’s brand. On February 12, 2003, we acquired for approximately $29 million in cash the rights to brand and market the offering to the Wells Fargo customers who currently use Intuit’s service.

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ITEM 2
MANAGEMENT’S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION
AND RESULTS OF OPERATIONS

Caution about Forward-Looking Statements

Throughout this Report, we make forward-looking statements that are based on our current expectations, estimates and projections about our business and our industry, and that reflect our beliefs and assumptions based on information available to us at the date of this Report. In some cases, you can identify these statements by words such as “may,” “might,” “will,” “should,” “expects,” “plans,” “anticipates,” “believes,” “estimates,” “predicts,” “potential” or “continue,” and other similar terms. These forward-looking statements include, among other things, projections of our future financial performance, our anticipated growth, our strategies and trends we anticipate in our businesses and the markets in which we operate and the competitive nature and anticipated growth of those markets.

We caution investors that forward-looking statements are only predictions, based on our current expectations about future events. These forward-looking statements are not guarantees of future performance and are subject to risks, uncertainties and assumptions that are difficult to predict. Our actual results, performance or achievements could differ materially from those expressed or implied by the forward-looking statements. Some of the important factors that could impact our future operating results and could cause our results to differ are discussed in this Item 2 under the caption “Risks That Could Affect Future Results.” We encourage you to read that section carefully. You should carefully consider those risks, in addition to the other information in this Report, in our Form 10-K for fiscal 2002 (filed with the SEC on September 25, 2002) and in our other filings with the SEC, before deciding to invest in our stock or to maintain or change your investment. We caution investors not to rely on these forward-looking statements, which reflect management’s analysis only as of the date of this Report. We undertake no obligation to revise or update any forward-looking statement for any reason, except as required by law.

Overview

Intuit’s Mission. Intuit’s mission is to transform the way people run their businesses and manage their financial lives. Intuit is a leading provider of innovative small business and tax preparation software products and services that are designed for small businesses, consumers and accounting professionals. Our products and services fall into five principal categories: our QuickBooks line of small business accounting and business management solutions; small business products and services that include payroll, financial supplies, technical support and information technology solutions; TurboTax consumer tax products and services; ProSeries and Lacerte professional tax products and services; and our Intuit line of industry-specific vertical business management solutions.

Expanding Customer Segments and Product and Service Offerings. During the last year, we have expanded both the customer segments that we serve, as well as the products and services that we offer our target customers. Historically, we targeted individuals and small businesses with less than 20 employees. We continue to serve those segments with products and services such as QuickBooks, TurboTax and Quicken. In addition, we are now targeting small businesses with up to 250 employees. We are addressing this new customer segment with a number of new products and services under our Right for My Business strategy. We are introducing industry-specific solutions to meet the specialized requirements of small businesses in selected vertical industries by developing industry-specific versions of QuickBooks, and acquiring companies that offer business management solutions to small businesses in selected vertical businesses. In addition, we introduced new versions of QuickBooks for companies that, due to their larger size or complexity, have more demanding accounting needs. We have also introduced business solutions that go beyond accounting software to address a wider range of business management challenges that small businesses face. We expect to continue to expand in these directions over the next several years.

Evolving Distribution Channels. We have been expanding our distribution channels to accommodate the expansion of the customer segments we serve and the range of products and services we offer. In the retail channel, we are selling an increasing proportion of our software products directly to a variety of retailers rather than through a few major distributors. As we offer more complex, higher priced software products than our traditional retail software products, we expect that direct sales will continue to become an increasingly important source of revenue and new customers. The direct channel is also becoming a more important channel for our traditional desktop products, including TurboTax. Finally, as we add products and services that are complimentary to our core products, we are

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focusing on strengthening our cross-selling capabilities. This allows us to generate additional revenue from our existing customers, particularly our small business customers.

Seasonality. Our tax businesses are highly seasonal. Sales of tax preparation products and services are heavily concentrated in the period from November through April. These seasonal patterns mean that our total net revenue is usually highest during our second and third quarters ending January 31 and April 30. Since fiscal 2000, we have seen an increasing portion of our Consumer Tax annual revenue recognized during the third quarter compared to the second quarter, and we expect that trend to continue during fiscal 2003. We typically report losses in our first and fourth quarters ending October 31 and July 31 when revenue from our tax businesses are minimal, but operating expenses to develop new products and services continue at relatively consistent levels.

Impact of Acquisitions. Our recent acquisitions of businesses and assets have affected the comparability of our results. We have completed six acquisitions since the beginning of fiscal 2002, which have affected the comparability of revenue between fiscal 2002 and 2003. The impairment and/or amortization of goodwill and other intangible assets we have acquired in connection with acquisitions has had a significant impact on our operating results, and on the comparability of results from period to period and year over year. During the second quarter and first six months of fiscal 2002, we recorded amortization of goodwill and other intangibles and other acquisition-related charges of $62.0 million and $103.0 million, which included a total of $22.0 million in impairment charges. Starting with the first quarter of fiscal 2003, we no longer amortize goodwill in accordance with Statement of Financial Standards No. 142. As a result, our acquisition-related charges significantly decreased during the second quarter and first half of fiscal 2003, to $9.2 million and $18.6 million.

Critical Accounting Policies

In preparing our financial statements, we make estimates, assumptions and judgments that can have a significant impact on our net revenue, operating income and net income, as well as on the value of certain assets and liabilities on our balance sheet. We believe that the estimates, assumptions and judgments involved in the accounting policies described below have the greatest potential impact on our financial statements, so we consider these to be our critical accounting policies. See Note 1 of the financial statements for more information about these critical accounting policies, as well as descriptions of other significant accounting policies.

Net Revenue – Revenue Recognition. Intuit derives revenues from the sale of packaged software products, product support, professional services, outsourced payroll services and multiple element arrangements that may include any combination of these items. We follow the appropriate revenue recognition rules for each type of revenue. See Note 1 of the financial statements,“Net Revenue.”In general, we recognize revenue when persuasive evidence of an arrangement exists, we have delivered the product or performed the service, the fee is fixed or determinable and collectibility is probable. However, determining whether and when some of these criteria have been satisfied often involves assumptions and judgments that can have a significant impact on the timing and amount of revenue we report. For example, for multiple element arrangements we must make assumptions and judgments in order to allocate the total price among the various elements we must deliver, to determine whether vendor-specific evidence of fair value exists for each element and to determine whether and when each element has been delivered. If we were to change any of these assumptions or judgments, it could cause a material increase or decrease in the amount of revenue that we report in a particular period. Revenue that we cannot recognize in a particular period is reflected on our balance sheet as deferred revenue and recognized over time as the applicable revenue recognition criteria are satisfied. When we acquire a company, we review its revenue recognition policies promptly and bring them into compliance with our revenue recognition policies where necessary.

Net Revenue – Return and Rebate Reserves. As part of our revenue recognition policy, we estimate future product returns and rebate payments and establish reserves against revenue based on these estimates. Product returns by distributors and retailers principally relate to the return of obsolete products. Our return policy allows distributors and retailers, subject to certain contractual limitations, to return purchased products. For product returns reserves, we consider the volume and price mix of products in the retail channel, trends in retailer inventory, economic trends that might impact customer demand for our products (including the competitive environment and the timing of new releases of our products) and other factors. We fully reserve for obsolete products in the distribution channels.

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Our rebate reserves include distributor and retailer sales incentive rebates and end-user rebates. Our estimated reserves for distributor and retailer incentive rebates are based on distributors’ and retailers’ actual performance against the terms and conditions of rebate programs, which are typically entered into annually. Our reserves for end-user rebates are estimated based on the terms and conditions of the specific promotional rebate program, actual sales during the promotion, the amount of redemptions received, historical redemption trends by product and by type of promotional program and the economic value of the rebate.
In the past, actual returns and rebates have not generally exceeded our reserves. However, actual returns and rebates in any future period are inherently uncertain. If we were to change our assumptions and estimates, our revenue reserves would change, which would impact the net revenue we report. If actual returns and rebates are significantly greater than the reserves we have established, the actual results would decrease our future reported revenue. Conversely, if actual returns and rebates are significantly less than our reserves, this would increase our future reported revenue. See Note 1 of the financial statements,“Net Revenue.”
Reserves for Uncollectible Accounts Receivable. We make ongoing assumptions relating to the collectibility of our accounts receivable. The accounts receivable amount on our balance sheet includes a reserve for accounts that might not be paid. In determining the amount of the reserve, we consider our historical level of credit losses. We also make judgments about the creditworthiness of significant customers based on ongoing credit evaluations, and we assess current economic trends that might impact the level of credit losses in the future. Our reserves have generally been adequate to cover our actual credit losses. However, since we cannot reliably predict future changes in the financial stability of our customers, we cannot guarantee that our reserves will continue to be adequate. If actual credit losses are significantly greater than the reserve we have established, that would increase our general and administrative expenses and reduce our reported net income. Conversely, if actual credit losses are significantly less than our reserve, this would eventually decrease our general and administrative expenses and increase our reported net income. See Note 1 of the financial statements, “Concentration of Credit Risk and Significant Customers and Suppliers,” for more information about our accounts receivable.
Goodwill, Purchased Intangibles and Other Long-Lived Assets – Impairment Assessments. We make judgments about the recoverability of goodwill, purchased intangible assets and other long-lived assets whenever events or changes in circumstances indicate that an other-than-temporary impairment in the remaining value of the assets recorded on our balance sheet may exist. We test the impairment of goodwill annually or more frequently if indicators of impairment arise. In order to estimate the fair value of long-lived assets, we make various assumptions about the future prospects for the business that the asset relates to and typically estimate future cash flows to be generated by these businesses. Based on these assumptions and estimates, we determine whether we need to take an impairment charge to reduce the value of the asset stated on our balance sheet to reflect its estimated fair value. Assumptions and estimates about future values and remaining useful lives are complex and often subjective. They can be affected by a variety of factors, including external factors such as industry and economic trends, and internal factors such as changes in our business strategy and our internal forecasts. Although we believe the assumptions and estimates we have made in the past have been reasonable and appropriate, different assumptions and estimates could materially impact our reported financial results. More conservative assumptions of the anticipated future benefits from these businesses would result in greater impairment charges, which would decrease net income and result in lower asset values on our balance sheet. Conversely, less conservative assumptions would result in smaller impairment charges, higher net income and higher asset values. At January 31, 2003, we had $583.9 million in goodwill and $124.3 million in intangible assets on our balance sheet. See Note 1, “Goodwill, Purchased Intangible Assets and Other Long-lived Assets”and“Recent Pronouncements,”and Note 3 of the financial statements for more information about how we make these judgments.
Income Taxes – Estimates of Effective Tax Rates, Deferred Taxes and Valuation Allowance. When we prepare our consolidated financial statements, we estimate our income taxes based on the various jurisdictions where we conduct business. This requires us to estimate our actual current tax exposure and to assess temporary differences that result from differing treatment of certain items for tax and accounting purposes. These differences result in deferred tax assets and liabilities, which we show on our consolidated balance sheet. We must then assess the likelihood that our deferred tax assets will be realized. To the extent we believe that realization is not likely, we establish a valuation allowance. When we establish a valuation allowance or increase this allowance in an accounting period, we must record a tax expense in our statement of operations. See Note 10 of the financial statements.

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Management must make significant judgments to determine our provision for income taxes, our deferred tax assets and liabilities and any valuation allowance to be recorded against our net deferred tax asset. Our net deferred tax asset as of January 31, 2003 was $234.1 million, net of the valuation allowance of $6.8 million. We recorded the valuation allowance to reflect uncertainties about whether we will be able to utilize some of our deferred tax assets (consisting primarily of certain net operating losses carried forward by our international subsidiaries and certain state capital loss carryforwards) before they expire. The valuation allowance is based on our estimates of taxable income for the jurisdictions in which we operate and the period over which our deferred tax assets will be realizable. While we have considered future taxable income and ongoing prudent and feasible tax planning strategies in assessing the need for the valuation allowance, we cannot assure that we will not be required to increase the valuation allowance to take into account additional deferred tax assets that we may be unable to realize. An increase in the valuation allowance would have an adverse impact, which could be material, on our income tax provision and net income in the period in which we make the increase.

Results of Operations

Total Net Revenue

Total net revenue of $558.1 million and $770.9 million increased 17% and 22% in the second quarter and first six months of fiscal 2003 compared to the second quarter and first six months of fiscal 2002. The following is a discussion of total net revenue by reportable segment for those periods. In the second quarter of fiscal 2003, we revised our fiscal 2002 reportable segments to reflect the way we currently manage and view our businesses. We determined that the QuickBooks product component of our fiscal 2002 Small Business segment was a separate reportable segment and we combined our fiscal 2002 Employer Services segment with the balance of Small Business to arrive at the fiscal 2003 segment called Small Business Products and Services. We began reporting Vertical Business Management Solutions (formerly Small Business Verticals) as a separate segment in fiscal 2003. Finally, we combined our fiscal 2002 Personal Finance and Global Business segments to arrive at the fiscal 2003 segment called Other Businesses. We have reclassified previously reported fiscal 2002 and first quarter fiscal 2003 segment results to conform to the second quarter fiscal 2003 presentation. See Note 7 of the financial statements for additional information about our reportable segments.

QuickBooks

QuickBooks product revenue is derived primarily from QuickBooks desktop software products. QuickBooks services revenue is derived from QuickBooks Online Edition.

QuickBooks total net revenue of $93.5 million increased 11% in the second quarter of fiscal 2003 compared to the second quarter of fiscal 2002. The revenue increase reflected 9% higher unit sales, including unit sales of two new products with enhanced functionality that we did not offer during the second quarter of fiscal 2002 – QuickBooks Point of Sale and QuickBooks Enterprise Solutions. These new products were launched at the end of fiscal 2002 as part of our Right for My Business strategy and have significantly higher average selling prices than our traditional line of QuickBooks products. Revenue from our QuickBooks Basic and Pro products increased 9% due primarily to higher average selling prices. Finally, sales of QuickBooks Pro for Mac, which we launched in the second quarter of fiscal 2003, also contributed to revenue growth.

QuickBooks total net revenue of $131.5 million increased 21% in the first six months of fiscal 2003 compared to the same period of the prior year. The increase was due primarily to 15% higher unit sales and 17% higher average selling prices due to the fiscal 2002 introduction of our higher-priced QuickBooks products. For the full fiscal year, we expect QuickBooks revenue to grow 20 to 30%.

Small Business Products and Services

Small Business Products and Services product revenue is comprised of QuickBooks Do-It-Yourself Payroll, financial supplies and software solutions that help businesses manage their information technology resources and assets. Services revenue for this segment is comprised of outsourced payroll services and QuickBooks support plans. Our outsourced payroll services consist of QuickBooks Assisted Payroll Service, a payroll service that is integrated with QuickBooks and handles the back-end aspects of payroll processing, including tax payments and filings; and Intuit Payroll Services Complete Payroll, which provides traditional, full service payroll processing, tax payment and check delivery services. Intuit Payroll Services Complete Payroll encompasses the business of CBS

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Employer Services, Inc. (CBS), which we acquired in the fourth quarter of fiscal 2002. Our outsourced payroll business also includes our Premier Payroll Service. Other revenue for this segment consists of royalties from small business online transactions such as QuickBooks Merchant Account Service and QuickBooks Online Billing.

Small Business Products and Services total net revenue of $120.7 million and $221.5 million increased 33% and 31% in the second quarter and first six months of fiscal 2003 compared to the same periods of fiscal 2002. Growth in this segment was driven primarily by increases in payroll revenue and the acquisition of Intuit Information Technology Solutions (IITS), formerly Blue Ocean Software, Inc., in the first quarter of fiscal 2003.

Payroll total net revenue increased 33% in the second quarter of fiscal 2003 compared to the second quarter of the prior year. Payroll product revenue increased 22% due to 10% higher unit sales and 11% higher average selling prices driven by price increases. Payroll services revenue increased 44% due almost entirely to our acquisition of CBS. IITS contributed $11.1 million or 37% of segment revenue growth during the second quarter of fiscal 2003. QuickBooks support revenue grew 26% due to a 24% increase in the number of support plans sold and continued strength in the higher-priced support plans for higher-end QuickBooks products, such as QuickBooks Premier, QuickBooks Point of Sale and QuickBooks Enterprise Solutions, that we introduced during fiscal 2002.

Payroll total net revenue increased 36% in the first six months of fiscal 2003 compared to the same period of the prior year, due primarily to 25% growth in payroll product revenue because of higher unit sales and higher average selling prices and 48% growth in payroll services revenue due almost entirely to our acquisition of CBS. We expect the CBS component of Intuit Payroll Services Complete Payroll to continue to be a significant source of growth for our payroll business during the remainder of fiscal 2003. IITS contributed $17.1 million or 32% of segment revenue growth during the first six months of fiscal 2003, while QuickBooks support revenue grew 31% on strength in support plans for higher-priced QuickBooks products. We expect IITS and QuickBooks support to continue to be important sources of revenue growth for this segment during the remainder of fiscal 2003.

Consumer Tax

Consumer Tax product revenue is derived primarily from TurboTax federal and state consumer desktop tax preparation products. Consumer Tax services revenue is derived primarily from TurboTax for the Web online tax preparation services and consumer electronic filing services.

Consumer Tax total net revenue of $95.2 million and $101.3 million increased 11% and 12% in the second quarter and first six months of fiscal 2003 compared to the same periods of the prior year. TurboTax for the Web revenue increased $4.9 million or 242% in the second quarter due to 46% unit growth and higher average selling prices for federal tax offerings with advanced functionality. Electronic filing revenue was up 85% in the second quarter of fiscal 2003. Desktop units were down 8% in the second quarter due in part to our increasing use of retail consignment, for which revenue is not recognized until the end user sale is confirmed. The decrease is also due in part to a new direct marketing program called MyCD that we initiated this year. In this campaign, we shipped TurboTax directly to customers early in the season. This has the effect of delaying revenue to the time customers use and pay for the product, rather than when they purchase it at a retail store or from Intuit directly. Due to the seasonal nature of our Consumer Tax business, first quarter fiscal 2002 and fiscal 2003 revenue was nominal.

Since fiscal 2000, we have seen an increasing portion of our Consumer Tax annual revenue growth during the third quarter compared to the second quarter, and we expect that trend to continue during fiscal 2003. This trend results in part from more customers using our Web-based tax offerings, for which revenue peaks later in the tax season. However, retail sales have also shifted to later in the tax season, in part because of our increasing use of consignment in that channel. This year, two additional dynamics are contributing to the shift. First, as noted above, our MyCD marketing campaign is delaying revenue to the third quarter. Second, we incorporated product activation technology in certain TurboTax products this year in an effort to curb multiple unauthorized uses of a single product. If a copy is “passed along” to another user, we would not recognize the additional revenue from the second user until that user activates and pays for the product — which would be later in the season.

We will not have complete results for the entire 2002 tax season until late in the fiscal year. There are ongoing risks and uncertainties associated with our Consumer Tax business, including intense competition that could result in lower average selling prices and/or a decline in our share of desktop software sales, and the uncertain impact of product activation.

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Professional Tax and Accountants’ Solutions

Professional Tax and Accountants’ Solutions (“PTAS”) product revenue is derived primarily from ProSeries and Lacerte professional tax preparation software products. PTAS services revenue is derived primarily from electronic filing and training services.

PTAS total net revenue of $151.2 million and $158.5 million increased 9% in the second quarter and first six months of fiscal 2003 compared to the same periods of the prior year. The increases are due to price increases related to product enhancements, an increase in cross-sell efforts to the existing tax client base and an increase in the number of customers. Our PTAS business is highly seasonal and we will not have complete results for the entire 2002 tax season until late in the fiscal year.

Vertical Business Management Solutions

Vertical Business Management Solutions (“VBMS”) revenue is derived from four businesses that we acquired in fiscal 2002 that provide small business management solutions for vertical industries. Those businesses are Intuit Distribution Management Solutions, Intuit MRI Real Estate Solutions, Intuit Construction Business Solutions, and Intuit Public Sector Solutions. VBMS product revenue is derived from business management software that is specific to the industries these businesses serve. VBMS services revenue consists primarily of technical support, installation, consulting and training services.

These vertical businesses contributed $24.0 million to second quarter 2003 revenue and $42.8 million to revenue for the first six months of fiscal 2003. We expect 10% to 30% revenue growth for these businesses in the aggregate during fiscal 2003, over their aggregate revenue for the comparable period before we acquired them.

Other Businesses

Other Businesses consist primarily of personal finance and Canada. Personal finance product revenue is derived primarily from Quicken desktop software products. Personal finance services revenue is minimal while other revenue consists of fees from consumer online transactions and Quicken.com advertising revenue. In Canada, product revenue is derived primarily from localized versions of QuickBooks and Quicken as well as QuickTax desktop software products. Services revenue in Canada consists primarily of revenue from software maintenance contracts sold with QuickBooks.

Other Businesses total net revenue of $73.5 million and $115.4 million was essentially flat in the second quarter and first six months of fiscal 2003 compared to the second quarter and first six months of fiscal 2002. Personal finance total net revenue of $40.0 million and $77.2 million decreased 13% and 9% while Quicken product revenue declined 6% and 1%, reflecting the continuing overall lack of growth in the personal finance desktop software category. Aggregate average selling prices in the retail channel were 5% higher due to the second quarter fiscal 2002 introduction of Quicken Premier and price increases for the Home and Business product. Lower unit sales more than offset the higher average selling prices. Personal finance other revenue decreased 14% in the second quarter and first six months of fiscal 2003 compared to the same periods of fiscal 2002 due to the continuing industry-wide slowness in spending by purchasers of Internet advertising and our exit from certain online businesses in fiscal 2002. We expect the market for our personal finance offerings to continue to decline during the remainder of fiscal 2003. Total net revenue from Canada of $31.2 million and $33.3 million increased 45%and 31% in the second quarter and first half of fiscal 2003 compared to the second quarter and first half of fiscal 2002. The Canadian introduction of Right for Me consumer tax products targeted at investors, those who maintain home offices and taxpayers preparing for retirement increased average selling prices by 24% and unit sales by 20% in the fiscal 2003 periods.

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Cost of Revenue

                                          
       % of     % of         % of     % of    
   Q2 Related Q2 Related Q2 % YTD Related YTD Related YTD %
(Dollars in millions) FY02 Revenue FY03 Revenue Change FY02 Revenue FY03 Revenue Change
   
 
 
 
 
 
 
 
 
 
Cost of revenue:                                        
 Cost of products $71.6   17% $71.1   15%  (1%) $102.3   20% $99.8   16%  (2%)
 Cost of services  28.5   63%  39.6   53%  39%  52.7   68%  76.2   58%  45%
 Cost of other revenue  6.2   35%  5.2   30%  (16%)  11.3   34%  9.8   30%  (13%)
 Amortization of purchased software  7.2   n/a   3.5   n/a   (51%)  8.9   n/a   6.5   n/a   (27%)
   
       
           
       
         
Total cost of revenue
 $113.5   24% $119.4   21%  5% $175.2   28% $192.3   25%  10%
   
       
           
       
         

There are four components of our cost of revenue: (1) cost of products, which includes the direct cost of manufacturing and shipping our software products; (2) cost of services, which reflects direct costs associated with providing services, including data center costs relating to delivering Internet-based services; (3) cost of other revenue, which includes costs associated with generating advertising and marketing and online transactions revenue; and (4) amortization of purchased software, which represents the cost of depreciating products we obtained through acquisitions over their useful lives.

Cost of products as a percentage of product revenue decreased to 15% and 16% in the second quarter and first half of fiscal 2003 from 17% and 20% in the same periods of fiscal 2002. This was primarily due to strong sales of our new higher-priced QuickBooks products: QuickBooks Premier, QuickBooks Point of Sale and QuickBooks Enterprise. These products have higher prices but essentially the same manufacturing costs as our lower-priced QuickBooks products, resulting in lower cost of revenue per unit. We also continued to improve the packaging design for certain products and streamline some of our manufacturing processes during the second quarter and first half of fiscal 2003. This enabled us to reduce the per-unit materials, manufacturing and shipping costs for our shrink-wrap software products, resulting in cost savings. We expect both of these factors to continue during the remainder of fiscal 2003, resulting in slightly lower cost of products as a percentage of product revenue for the full fiscal year compared to fiscal 2002.

Cost of services as a percentage of services revenue decreased to 53% and 58% in the second quarter and first six months of fiscal 2003 from 63% and 68% in the second quarter and first six months of fiscal 2002. These decreases were primarily attributable to the growth in our outsourced payroll business during the second quarter and first half of fiscal 2003. As this business grows, we are leveraging our historical investments in data center and other infrastructure to reduce the unit cost and improve the profitability of outsourced payroll services. We expect lower cost of services during the remainder of fiscal 2003 due to this factor and because starting in the third quarter of fiscal 2003 we will no longer pay royalties on our Premier payroll business to Wells Fargo Bank. See Note 14 of the financial statements.

Cost of other revenue as a percentage of other revenue decreased to 30% in the second quarter and first half of fiscal 2003 from 35% and 34% in the same periods of fiscal 2002. In the first quarter of fiscal 2002, we moved a large number of servers that supported Quicken.com from an external hosting company to our own data center and streamlined the infrastructure. Over time, this led to decreased cost of other revenue for this business.

Amortization of purchased software for the second quarter and first six months of fiscal 2002 included a $5.2 million impairment charge for intangible assets related to Quicken.com advertising revenue. Routine amortization charges increased in the second quarter and first six months of fiscal 2003 compared to the same periods of fiscal 2002 as a result of additional amortization for purchased intangible assets relating to the acquisitions we completed in the fourth quarter of fiscal 2002.

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Operating Expenses

                                          
       % Total     % Total         % Total     % Total    
   Q2 Net Q2 Net Q2 % YTD Net YTD Net YTD %
(Dollars in millions) FY02 Revenue FY03 Revenue Change FY02 Revenue FY03 Revenue Change
   
 
 
 
 
 
 
 
 
 
Customer service and technical support $50.3   11% $55.6   10%  11% $86.0   14% $95.2   12%  11%
Selling and marketing  74.7   16%  97.8   18%  31%  131.0   21%  172.6   22%  32%
Research and development  51.4   11%  66.1   12%  29%  98.8   16%  130.2   17%  32%
General and administrative  28.8   6%  38.4   7%  33%  55.0   9%  78.0   10%  42%
   
   
   
   
       
   
   
   
     
 Subtotal  205.2   43%  257.9   46%  26%  370.8   58%  476.0   62%  28%
Charge for purchased research and development     n/a   1.1   0%  n/a      n/a   8.9   1%  n/a 
Acquisition-related charges  62.0   13%  9.2   2%  (85%)  103.0   16%  18.6   2%  (82%)
Loss on impairment of long-lived asset     n/a      n/a   n/a   27.00   4%     n/a   (100%)
   
   
   
   
       
   
   
   
     
Total operating expenses
 $267.2   56% $268.2   48%  0% $500.8   79% $503.5   65%  1%
   
   
   
   
       
   
   
   
     

Overview of Operating Expenses

Total operating expenses were essentially flat in the second quarter and first half of fiscal 2003 compared to the same periods of fiscal 2002. Core operating expenses (which are subtotaled in the table above) increased 26% and 28% in those periods, while acquisition-related charges decreased dramatically. Acquisition-related charges declined because we no longer amortize goodwill and because there were no impairment charges for goodwill or intangible assets during the second quarter and first six months of fiscal 2003.

Customer Service and Technical Support

Customer service and technical support expenses were 10% and 12% of total net revenue in the second quarter and first six months of fiscal 2003, compared to 11% and 14% in the same periods of fiscal 2002. We continued to improve our efficiency in fiscal 2003 by increasing the proportion of customer service and technical support we provide through less expensive methods such as Web sites, online chat, email and other electronic means. We benefited from the fiscal 2002 implementation of a number of successful process excellence initiatives that reduced costs while maintaining or increasing service levels. Since support costs are to some extent driven by unit sales, we also began to experience somewhat lower support costs as a percentage of total net revenue due to the addition to the product mix of our newer versions of QuickBooks that have higher average selling prices. However, these benefits were partially offset by increased demand for customer service and technical support due to the increasing complexity of our products and to customer questions relating to product activation technology in TurboTax desktop products. We expect to continue to benefit from lower cost, more scalable electronic customer service and technical support delivery mechanisms and from product mix in the remainder of fiscal 2003.

Selling and Marketing

Selling and marketing expenses were 18% and 22% of total net revenue in the second quarter and first half of fiscal 2003, compared to 16% and 21% in the second quarter and first half of fiscal 2002. In fiscal 2003, selling and marketing expenses increased in absolute dollars and as a percentage of total net revenue as we continued to expand our small business marketing programs to support the Right for My Business strategy announced in September 2001. Marketing expenses for our new QuickBooks products with advanced functionality increased approximately $8 million or 5% of total selling and marketing expenses in the first six months of fiscal 2003 compared to the same period of fiscal 2002. Marketing expenses also increased as we expanded marketing programs to support our Consumer Tax Right for Me strategy introduced this tax season. Finally, we added selling and marketing expenses for our newly acquired vertical business management operations in the first half of fiscal 2003. These increases were partially offset by a decrease in selling and marketing expenses as a percentage of total net revenue for our payroll business due to significant revenue growth in that segment. We expect selling and marketing expenses to increase as a percentage of total net revenue in the remainder of fiscal 2003 as we continue to expand marketing programs for

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our new QuickBooks products as well as for the other Right for My Business products and services we recently introduced and those we expect to introduce in the remainder of fiscal 2003.

Research and Development

Research and development expenses were 12% and 17% of total net revenue in the second quarter and first six months of fiscal 2003, compared to 11% and 16% in the same periods of fiscal 2002. Research and development expenses in absolute dollars increased 29% and 32% in the second quarter and first half of fiscal 2003 compared to the second quarter and first half of fiscal 2002. Research and development expenses did not include labor costs capitalized in connection with internal use software projects of $10.5 million for the first six months of fiscal 2003 and $4.6 million for the first six months of fiscal 2002. During fiscal 2003, we continued to invest in new products, particularly those that support our small business Right for My Business and Consumer Tax Right for Me strategies. We also added research and development expenses for our newly acquired vertical business management solutions. During the remainder of fiscal 2003, we expect to continue to make significant investments in research and development, particularly for new small business and vertical business management solutions products and services.

General and Administrative

General and administrative expenses were 7% and 10% of total net revenue in the second quarter and first six months of fiscal 2003, compared to 6% and 9% in the same periods of fiscal 2002. General and administrative expenses increased in absolute dollars and as a percentage of total net revenue in the second quarter and first half of fiscal 2003 primarily due to acquisition integration costs, the addition of general and administrative expenses for the companies we acquired in the fourth quarter of fiscal 2002 and higher insurance costs. We expect general and administrative expenses as a percentage of total net revenue to continue to exceed fiscal 2002 levels because of these factors.

Acquisition-Related Charges

In the second quarter and first half of fiscal 2003, acquisition-related charges were $9.2 million and $18.6 million, compared to $62.0 million and $103.0 million in the same periods of fiscal 2002. For the second quarter and first six months of fiscal 2002, acquisition-related charges included the amortization of goodwill, purchased intangible assets and deferred compensation expenses arising from acquisitions. They also included impairment charges of $22.0 million. Beginning with the first quarter of fiscal 2003, acquisition-related charges no longer included amortization of goodwill due to our adoption of SFAS 142. See Note 1,“Recent Pronouncements,”and Note 3 of the financial statements.

Loss on Impairment of Long-lived Asset

The fiscal 2002 loss on impairment of long-lived asset related to the impairment of the asset we received from the purchaser of our Quicken Bill Manager business in May 2001. We regularly perform reviews to determine if the carrying values of our long-lived assets are impaired. During the first quarter of fiscal 2002, events and circumstances indicated impairment of this asset. Based on our resulting analysis of the asset’s fair value, we recorded a charge of $27.0 million in the first quarter of fiscal 2002 to reduce the carrying value of this asset to its estimated fair value of zero, reflecting the deteriorating financial condition of the purchasing company.

Non-Operating Income and Expenses

Interest and Other Income

In the second quarter and first six months of fiscal 2003, interest and other income was $7.8 million and $16.6 million, compared to $7.6 million and $17.5 million in the same periods of fiscal 2002. In general, the interest income that we earn on our cash and short-term investment balances has been decreasing due in part to a continuing decline in market interest rates compared to the same periods of the prior year. Our interest income has also been decreasing as a result of lower average cash and short-term investment balances during fiscal 2003 due to our use of cash to fund our acquisitions and our stock repurchase program. Partially offsetting decreases due to these factors was interest income of $1.6 million and $3.8 million we recorded in the second quarter and first six months of fiscal 2003 in connection with the line of credit we extended to the company that purchased our Quicken Loans mortgage business on July 31, 2002. The line of credit was repaid in full in January 2003. See Note 5, Note 6 and Note 11 of

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the financial statements. Interest earned on customer payroll deposits is reported as revenue for our payroll business, and is not included in interest and other income.

Gains (Losses) on Marketable Securities and Other Investments, Net of Taxes

We recorded pre-tax net gains relating to marketable securities and other investments of $2.8 million and $3.1 million in the second quarter and first half of fiscal 2003. We recorded a pre-tax net gain of $1.6 million in the second quarter of fiscal 2002 and a pre-tax net loss of $10.6 million in the first six months of fiscal 2002. The net loss in the first six months of fiscal 2002 included charges of $7.2 million for declines during the period in the market prices of our trading securities and S-1 options and $3.3 million to write down certain long-term investments for which the decline in fair value below carrying value was other-than-temporary. We sold all of our trading securities in the first quarter of fiscal 2002.

Income Taxes

In the second quarter and first six months of fiscal 2003, we recorded income tax provisions of $55.9 million and $29.9 million on pre-tax income from continuing operations of $181.3 million and $94.9 million, resulting in effective tax rates of approximately 31% and 32%. In the second quarter of fiscal 2002, we recorded an income tax provision of $4.7 million on pre-tax income from continuing operations of $104.6 million, resulting in an effective tax rate of approximately 4%. In the first six months of fiscal 2002, we recorded an income tax benefit of $31.5 million on a pre-tax loss of $34.9 million, resulting in an effective tax rate of 90%. The fiscal 2002 effective tax rates reflected a one-time benefit in the second quarter of $34.4 million related to the our sale of Venture Finance Software Corporation and costs from impairment charges in the first and second quarters of $9.0 million and $5.4 million, respectively. Excluding these benefits and charges, the effective tax rates for the second quarter and first six months of fiscal 2002 would have been approximately 32% and 33%.

As of January 31, 2003, we had net deferred tax assets of $234.1 million, which included a valuation allowance of $6.8 million for net operating loss carryforwards relating to our international subsidiaries and certain state capital loss carryforwards. The allowance reflects management’s assessment that we may not receive the benefit of certain loss carryforwards of our international subsidiaries and capital loss carryforwards in certain state jurisdictions. While we believe our current valuation allowance is sufficient, it may be necessary to increase this amount if it becomes more likely that we will not realize a greater portion of the net deferred tax assets. We assess the need for an adjustment to the valuation allowance on a quarterly basis.

Discontinued Operations

On July 31, 2002, we sold our Quicken Loans mortgage business segment and accounted for the sale as discontinued operations. In accordance with APB Opinion No. 30, the operating results of Quicken Loans have been segregated from continuing operations in our statement of operations for all periods prior to the sale. In October 2002, we sold our residual equity interest in the purchasing company and recognized a gain of $5.6 million, net of income taxes, on the transaction. See Note 6 of the financial statements.

On December 23, 2002, we signed a definitive agreement to sell our wholly-owned Japanese subsidiary, Intuit KK, for 9.5 billion yen or approximately $79 million as of February 7, 2003, the date the transaction was completed. We will record a gain on disposal of discontinued operations in the third quarter of fiscal 2003. In accordance with SFAS No. 144, the operating results of Intuit KK have been segregated from continuing operations in our statement of operations for all periods presented. See Note 6 and Note 14 of the financial statements.

Liquidity and Capital Resources

At January 31, 2003, our cash and cash equivalents and short-term investments totaled $1.1 billion, a $131.7 million decrease from July 31, 2002. The decrease was primarily due to our use of cash for our stock repurchase program, for an increase in accounts receivable reflecting the strong seasonality of our business and for an acquisition.

We generated $166.6 million in cash from our operations during the six months ended January 31, 2003. One of the principal components of cash provided by operations was an increase of $93.6 million in other current liabilities due mainly to higher reserves for returns and rebates that reflect the seasonality of our business. Other significant components of cash provided by operations were net income from continuing operations of $64.9 million and

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adjustments made for non-cash expenses, including depreciation charges of $36.1 million and acquisition-related charges, charges for purchased research and development and amortization of purchased software totaling $34.0 million. Cash generated by these and other operating activities was partially offset by an increase of $188.0 million in accounts receivable, reflecting the seasonality of our business.

We used $130.7 million in cash for investing activities during the first half of fiscal 2003. Our primary use of cash for investing activities was for the acquisition of Blue Ocean Software, Inc., which totaled $171.7 million net of cash we acquired. We generated cash from short-term investments of $95.4 million during the period, with proceeds of $748.7 million from the sale upon maturity of certain short-term investments partially offset by reinvestments of $653.3 million. As a result of our continued investment in information systems and infrastructure, we also purchased $55.0 million in property and equipment.

We used $334.0 million in cash for our financing activities in the first six months of fiscal 2003. The primary component of cash used in financing activities was $423.2 million for the repurchase of treasury stock through our stock repurchase program. See Note 11 of the financial statements. This was partially offset by proceeds of $90.6 million we received from the issuance of common stock under employee stock plans.

In May 2001, Intuit’s Board of Directors authorized the company to repurchase up to $500.0 million of common stock over a three-year period. In July 2002, our Board of Directors increased the authorized purchase amount by $250.0 million to a total of $750.0 million. From inception of the program through December 4, 2002, we repurchased a total of 16.6 million shares of our common stock for $750.0 million. The stock repurchase program was concluded in December 2002 when the authorized purchase amount under the program was reached.

In the normal course of business, we enter into leases for new or expanded facilities in both domestic and global locations. We also evaluate, on an ongoing basis, the merits of acquiring technology or businesses, or establishing strategic relationships with and investing in other companies. We may decide to use cash and cash equivalents to fund such activities in the future.

In connection with the sale of our Quicken Loans mortgage business in July 2002, we agreed to continue providing to the purchasing company an interest-bearing line of credit of up to $375.0 million to fund mortgage loans for a transition period of up to six months. The line was secured by the related mortgage loans and had an outstanding balance of $245.6 million at July 31, 2002 and $180.1 million at October 31, 2002. The line was repaid in full in January 2003. See Note 6 of the financial statements.

Outstanding loans to executive officers and other employees totaled $21.3 million at July 31, 2002 and $20.0 million at January 31, 2003. Loans to executive officers are primarily relocation loans. Loans are generally interest-bearing, secured by real property and have maturity dates of up to 10 years. All interest payments are current in accordance with the terms of the loan agreements. Consistent with the requirements of the Sarbanes-Oxley legislation enacted on July 30, 2002, none of these loans were made or modified since July 30, 2002 and we do not intend to make or modify executive loans in the future. See Note 13 of the financial statements.

We believe that our cash, cash equivalents and short-term investments will be sufficient to meet anticipated seasonal working capital and capital expenditure requirements for at least the next twelve months.

The following table summarizes our contractual obligations to make future payments at January 31, 2003:

                      
   Payments Due by Period
   
(In millions) Less than 1 1-3 3-5 More than 5    
Contractual Obligations year years years years Total

 
 
 
 
 
Restricted cash $10.8  $  $  $  $10.8 
Short-term notes payable  2.7            2.7 
Long-term debt     7.4   2.3   3.1   12.8 
Operating leases  30.2   43.6   29.6   19.8   123.2 
Other obligations  24.4            24.4 
   
   
   
   
   
 
 Total contractual cash obligations $68.1  $51.0  $31.9  $22.9  $173.9 
   
   
   
   
   
 

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Restricted cash at January 31, 2003 included $5.8 million that we held in escrow in connection with our fiscal 2002 acquisition of CBS Employer Services, Inc. The escrow period expires in June 2003. Restricted cash at January 31, 2003 also included $5.0 million for product rebates due our customers.

Other obligations at January 31, 2003 consisted of amounts we owe to former stockholders of CBS Employer Services, Inc. in connection with our acquisition of that company in the fourth quarter of fiscal 2002. This contractual obligation is included in other current liabilities on our balance sheet. See Note 9 of the financial statements.

Reserves for Returns and Rebates

     Activity in our reserves for product returns and for rebates during the first six months of fiscal 2003 and comparative balances at January 31, 2002 were as follows:

                     
  Balance Additions     Balance Balance
 July 31, Charged to Returns/ January 31, January 31,
(In thousands) 2002 Expense Redemptions 2003 2002
  
 
 
 
 
Reserve for product returns $32,095  $93,854  $(56,025) $69,924  $68,722 
Reserve for rebates  8,169   89,091   (41,797)  55,463   34,908 

Reserves for product returns were slightly higher at January 31, 2003 compared to January 31, 2002 because of revenue growth and the increased complexity of new QuickBooks products such as QuickBooks Enterprise Solutions, which we reserve at a higher rate than our QuickBooks Basic and Pro products. Reserves for rebates are higher at January 31, 2003 compared to January 31, 2002 because of an increase in end-user rebates in fiscal 2003.

Recent Pronouncements

On June 29, 2001, the FASB issued SFAS 142, “Goodwill and Other Intangible Assets.” SFAS 142 supercedes APB Opinion No. 17, “Intangible Assets,” and provides that goodwill and other intangible assets that have an indefinite useful life will no longer be amortized. However, these assets must be reviewed for impairment at least annually or more frequently if an event occurs indicating the potential for impairment. The shift from an amortization approach to an impairment approach applies to all acquisitions completed after June 30, 2001. We adopted the remaining elements of this new standard in the first quarter of fiscal 2003 and therefore ceased amortizing goodwill for acquisitions made prior to July 1, 2001. However, it is possible that in the future we may incur impairment charges related to the goodwill already recorded and to goodwill arising out of future acquisitions. In addition, we will continue to amortize our purchased intangible assets and to assess those assets for impairment as appropriate.

As of the date of adoption of SFAS 142 on August 1, 2002, we had an unamortized acquired intangible assets balance of $123.6 million and an unamortized goodwill balance of $430.8 million. These balances reflect the transfer of $1.9 million in assembled workforce from intangible assets to goodwill in accordance with SFAS 142. In connection with the transitional goodwill impairment evaluation provisions under SFAS 142, we performed a goodwill impairment review as of August 1, 2002 and found no impairment.

In July 2002, the FASB issued SFAS 146,“Accounting for Costs Associated with Exit and Disposal Activities.”This statement revises the accounting for activities relating to exiting or disposing of businesses or assets under EITF Issue No. 94-3,“Liability Recognition for Certain Employee Termination Benefits and Other Costs to Exit an Activity.”A formal commitment to a plan to exit an activity or dispose of long-lived assets will no longer be sufficient to record a one-time charge for most exit and disposal costs. Instead, companies will record exit or disposal costs when they are incurred and can be measured at fair value, and will subsequently adjust the recorded liability for changes in estimated cash flows. The provisions of SFAS 146 are effective prospectively for exit or disposal activities initiated after December 31, 2002. Companies may not restate previously issued financial statements for the effect of the provisions of SFAS 146, and liabilities that were recorded under EITF Issue No. 94-3 are not affected. We will assess the impact of adoption of SFAS 146 based on the nature of any exit or disposal activities that are ongoing at that time.

On December 31, 2002, the FASB issued SFAS 148,“Accounting for Stock-Based Compensation – Transition and Disclosure.”This statement amends SFAS 123, “Accounting for Stock-Based Compensation,”to provide

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alternative methods of transition for an entity that voluntarily changes to the fair value based method of accounting for stock-based employee compensation. It also amends the disclosure provisions of that statement to require prominent disclosure about the effects on reported net income of an entity’s accounting policy decisions with respect to stock-based employee compensation. Finally, this statement amends APB Opinion No. 28, “Interim Financial Reporting,”to require disclosure about those effects in interim financial statements. The amendment of the transition and annual disclosure requirements of SFAS 123 are effective for fiscal years ending after December 15, 2002. The amendment of the disclosure requirements of APB Opinion No. 28 is effective for financial reports containing condensed consolidated financial statements for interim periods beginning after December 15, 2002. Since we have not elected to change to the fair value based method of accounting for stock-based employee compensation, the transition provisions of SFAS 148 had no impact on our financial position, results of operations or cash flows. We adopted the disclosure provisions of this statement in the first quarter of fiscal 2003. See Note 11 of the financial statements.

In November 2002, the FASB issued Financial Interpretation No. (“FIN”) 45,“Guarantor’s Accounting and Disclosure Requirements for Guarantees, Including Indirect Guarantees of Indebtedness of Others.”FIN 45 elaborates on the existing disclosure requirements for most guarantees, including residual value guarantees issued in conjunction with operating lease agreements. It also clarifies that at the time a company issues a guarantee, the company must recognize an initial liability for the fair value of the obligation it assumes under that guarantee and must disclose that information in its interim and annual financial statements. The initial recognition and measurement provisions of this interpretation apply on a prospective basis to guarantees issued or modified after December 31, 2002. The disclosure requirements are effective for financial statements of interim or annual periods ending after December 15, 2002. We are currently evaluating the potential impact of FIN 45. If FIN 45 is applicable to us, our prospective revenue, cost of revenue and operating expenses could be negatively affected.

In January 2003, the FASB issued FIN 46,“Consolidation of Variable Interest Entities.”FIN 46 requires us to consolidate a variable interest entity if we are subject to a majority of the risk of loss from the variable interest entity’s activities or entitled to receive a majority of the entity’s residual returns or both. A variable interest entity is a corporation, partnership, trust or any other legal structure used for business purposes that either does not have equity investors with voting rights or has equity investors that do not provide sufficient financial resources for the entity to support its activities. A variable interest entity often holds financial assets, including loans or receivables, real estate or other property. A variable interest entity may be essentially passive or it may engage in research and development or other activities on behalf of another company. The consolidation requirements of FIN 46 apply immediately to variable interest entities created after January 31, 2003. The consolidation requirements apply to older entities in the first fiscal year or interim period beginning after JuneDecember 15, 2003. Some of the disclosure requirements apply to all financial statements issued after January 31, 2003, regardless of when the variable interest entity was established. We do not currently have any variable interest entities and, accordingly, we do not expect ouranticipate that the adoption of FIN 46 towill not have a material impact on our financial position, results of operations or cash flows.

-36-In April 2003, the FASB issued SFAS 149,“Amendment of Statement 133 on Derivative Instruments and Hedging Activities.”SFAS 149 is intended to result in more consistent reporting of contracts as either freestanding derivative instruments subject to SFAS 133 in its entirety, or as hybrid instruments with debt host contracts and embedded derivative features. In addition, SFAS 149 clarifies the definition of a derivative by providing guidance on the meaning of initial net investments related to derivatives. SFAS 149 is effective for contracts entered into or modified after June 30, 2003. We adopted SFAS 149 effective August 1, 2003 and the adoption of this statement did not have a material effect on our financial position, results of operations or cash flows.

2.     Short-Term Investments

As discussed in Note 1,“Concentration of Credit Risk and Significant Customers and Suppliers,”our portfolio of short-term investments consists primarily of investment-grade securities. Except for direct obligations of the United States government, securities issued by agencies of the United States government, and money market or cash management funds, we diversify our short-term investments by limiting our holdings with any individual issuer to a maximum of $5.0 million in each of our three managed portfolios.

The following schedule summarizes the estimated fair value of our short-term investments at the dates indicated.

         
  July 31, October 31,
  2003 2003
  
 
(In thousands)        
Corporate notes $50,471  $ 
Municipal bonds  931,374   732,214 
U.S. government securities  54,913   37,794 
   
   
 
  $1,036,758  $770,008 
   
   
 

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The following table summarizes the estimated fair value of our available-for-sale debt securities held in short-term investments classified by the stated maturity date of the security:

         
  July 31, October 31,
  2003 2003
  
 
(In thousands)        
Due within one year $241,110  $226,144 
Due within two years  270,900   200,055 
Due within three years  3,088   5,969 
Due after three years  521,660   337,840 
   
   
 
  $1,036,758  $770,008 
   
   
 

Unrealized gains and losses on short-term investments at July 31, 2003 and October 31, 2003 were not material. Realized gains and losses from the sale of short-term investments were not material in the first quarter of fiscal 2003 or in the first quarter of fiscal 2004.

3. Goodwill and Intangible Assets

Changes in the carrying value of goodwill by reportable segment during the first quarter of fiscal 2004 were as follows. Our reportable segments are described in Note 7.

                 
  Balance Increase Effect of Balance
  July 31, (Decrease) Exchange October 31,
  2003 in Goodwill Rates 2003
  
 
 
 
(In thousands)                
Small Business Products and Services $308,785  $99,590  $  $408,375 
Consumer Tax  11,204   113      11,317 
Professional Accounting Solutions  90,507         90,507 
Vertical Business Management Solutions  170,522   (116)     170,406 
Other Businesses  10,073      644   10,717 
   
   
   
   
 
  $591,091  $99,587  $644  $691,322 
   
   
   
   
 

The net increase in goodwill was related primarily to our purchase of Innovative Merchant Solutions LLC. See Note 5.

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Purchased intangible assets consisted of the following at the dates indicated:

             
  Life in July 31, October 31,
  Years 2003 2003
  
 
 
(Dollars in thousands)            
Customer lists  3-7  $171,237  $187,657 
Less accumulated amortization      (105,771)  (112,409)
       
   
 
       65,466   75,248 
       
   
 
Purchased technology  1-7   143,605   143,621 
Less accumulated amortization      (93,694)  (96,999)
       
   
 
       49,911   46,622 
       
   
 
Trade names and logos  1-10   17,199   17,293 
Less accumulated amortization      (10,293)  (11,064)
       
   
 
       6,906   6,229 
       
   
 
Covenants not to compete  2-5   9,410   11,271 
Less accumulated amortization      (6,248)  (6,903)
       
   
 
       3,162   4,368 
       
   
 
Total purchased intangible assets      341,451   359,842 
Total accumulated amortization      (216,006)  (227,375)
       
   
 
Total net purchased intangible assets     $125,445  $132,467 
       
   
 

The increases in customer lists and covenants not to compete during the first quarter of fiscal 2004 were due primarily to our acquisition of Innovative Merchant Solutions LLC. See Note 5.

We summarize the following expenses on the acquisition-related charges line of our statement of operations:

          
   Three Months Ended
   
   October 31, October 31,
   2002 2003
   
 
(In thousands)        
Amortization of purchased intangible assets $7,893  $5,777 
Amortization of acquisition-related deferred compensation  1,562   272 
   
   
 
 Total acquisition-related charges $9,455  $6,049 
   
   
 

We expect annual amortization of our purchased intangible assets by fiscal year to be as shown in the following table. Amortization of purchased intangible assets is charged primarily to amortization of purchased software in cost of revenue and to acquisition-related charges in operating expenses on our statement of operations. Future acquisitions could cause these amounts to increase. In addition, if impairment events occur they could accelerate the timing of charges.

      
   Expected
   Amortization
   Expense
   
(Dollars in thousands)    
Fiscal year ending July 31,
    
2004 $42,464 
2005  35,929 
2006  29,898 
2007  19,106 
2008  9,265 
Thereafter  6,313 
   
 
 Total expected future amortization expense $142,975 
   
 

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4.     Comprehensive Net Income (Loss)

SFAS 130,“Reporting Comprehensive Income,” establishes standards for reporting and displaying comprehensive net income (loss) and its components in stockholders’ equity. SFAS 130 requires the components of other comprehensive income (loss), such as changes in the fair value of available-for-sale securities and foreign translation adjustments, to be added to our net income (loss) to arrive at comprehensive net income (loss). Other comprehensive income (loss) items have no impact on our net income (loss) as presented on our statement of operations.

The components of accumulated other comprehensive income (loss), net of income taxes, were as follows:

                  
           Foreign    
   Marketable Short-term Currency    
   Securities Investments Translation Total
   
 
 
 
(In thousands)                
Three months ended October 31, 2002
                
Beginning balance, net of income taxes $(4,845) $2,058  $(888) $(3,675)
Unrealized gain, net of income tax provision of $4,262  6,393         6,393 
Unrealized loss, net of income tax benefit of $790     (1,184)     (1,184)
Translation adjustment        (158)  (158)
   
   
   
   
 
 Other comprehensive income (loss)  6,393   (1,184)  (158)  5,051 
   
   
   
   
 
Ending balance, net of income taxes $1,548  $874  $(1,046) $1,376 
   
   
   
   
 
Three months ended October 31, 2003
                
Beginning balance, net of income taxes $105  $213  $(1,107) $(789)
Unrealized gain, net of income tax provision of $65 and $40  98   74      172 
Translation adjustment        (922)  (922)
   
   
   
   
 
 Other comprehensive income (loss)  98   74   (922)  (750)
   
   
   
   
 
Ending balance, net of income taxes $203  $287  $(2,029) $(1,539)
   
   
   
   
 

The following table summarizes comprehensive net income (loss) for the periods indicated:

         
  Three Months Ended
  
  October 31, October 31,
  2002 2003
  
 
(In thousands)        
Net loss $(54,685) $(53,965)
Other comprehensive income (loss)  5,051   (750)
   
   
 
Comprehensive net loss, net of income taxes $(49,634) $(54,715)
   
   
 
Income tax provision netted against other comprehensive income (loss) $3,472  $105 
   
   
 

5.     Acquisition

On October 4, 2003, we acquired all of the partnership interests of Innovative Merchant Solutions LLC and a related entity doing business as Innovative Gateway Solutions (together, “IMS”) for an aggregate purchase price of approximately $116.7 million in cash. Of the total purchase price, $86.3 million was paid to IMS and $30.4 million was deposited in a third-party escrow account at closing. Of the cash deposited into escrow, $10.4 million is payable to IMS in January 2005 and the remaining $20.0 million will be paid to former IMS partners from escrow in

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installments of $12.0 million and $8.0 million in October 2004 and October 2005 upon the satisfaction of certain operating contingencies.

IMS offers a full range of merchant account services to small businesses nationwide, including credit and debit card processing services. We acquired IMS as part of our Right for My Business strategy to offer a wider range of business solutions for small businesses. IMS became part of our Small Business Products and Services segment.

On a preliminary basis, we allocated approximately $17.3 million of the IMS purchase price to identified intangible assets and recorded the excess purchase price of $98.4 million as goodwill. We do not expect that any adjustments to the purchase price or the purchase price allocation will be material. The identified intangible assets are being amortized over terms ranging from two to four years. All of the goodwill acquired in this transaction will be deductible for income tax purposes.

IMS’s results of operations from the date of acquisition forward have been included in our consolidated results of operations and were not material. IMS’s results of operations for periods prior to the date of acquisition were also not material when compared to our consolidated results.

The preliminary purchase price allocation for the IMS acquisition was as follows:

       
    Purchase
    Price
    Allocation
    
(In thousands)    
Tangible assets $5,393 
Intangible assets:    
 Goodwill  98,366 
 Customer lists  15,600 
 Covenant not to compete  1,700 
Acquisition costs  (500)
Other tangible liabilities  (3,860)
   
 
 Cash consideration paid $116,699 
   
 

6.     Discontinued Operations

Quicken Loans

In July 2002, we sold 87.5% of our Quicken Loans mortgage business to Rock Acquisition Corporation. We retained a 12.5% non-voting equity interest in Rock, which we accounted for on a cost basis. In October 2002, we sold our minority interest in Rock to Rock’s majority shareholders and recorded a $5.6 million gain on the transaction.

Concurrent with the sale, Rock licensed the right to use our Quicken Loans trademark for its residential home loan and home equity loan products. We also entered into a five-year distribution agreement with Rock through which it will provide mortgage services on Quicken.com. We will receive a minimum royalty of $1.75 million a year for five years under the licensing agreement and minimum fees of $0.75 million a year under the distribution agreement. The royalties from the licensing agreement and the fees from the distribution agreement are recorded as earned and classified as other income on our statement of operations. We recorded no royalties or fees under these agreements in the first quarter of fiscal 2003. In the first quarter of 2004, we recorded royalties of $0.4 million under the trademark licensing agreement and fees of $0.3 million under the distribution agreement. Royalties and fees due from Rock under these agreements totaled $9.5 million at July 31, 2003 and $0.7 million at October 31, 2003 and are included in accounts receivable on our balance sheet.

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Intuit KK

In February 2003, we sold all of the outstanding stock of our wholly owned Japanese subsidiary, Intuit KK, for 9.5 billion yen or approximately $79.0 million. Intuit KK was part of our Other Businesses segment. In accordance with the provisions of SFAS 144, we accounted for the sale as discontinued operations. The net assets, operating results and cash flows of Intuit KK have therefore been segregated from continuing operations on our balance sheets, statements of operations and statements of cash flows for all periods prior to the sale. Revenue and net income before income taxes for Intuit KK were $10.4 million and $0.4 million for the first quarter of fiscal 2003.

7.     Industry Segment and Geographic Information

SFAS 131,“Disclosures about Segments of an Enterprise and Related Information,” establishes standards for the way in which public companies disclose certain information about operating segments in their financial reports. Consistent with SFAS 131, we have defined six reportable segments, described below, based on factors such as how we manage our operations and how our chief operating decision maker views results. We define the chief operating decision maker as our chief executive officer, the office of the chief executive officer, our chief financial officer, certain executives reporting directly to our chief executive officer and our Board of Directors.

All reportable segments except Small Business Products and Services, Vertical Business Management Solutions and Other Businesses operate solely in the United States. All segments sell primarily to customers located in the United States. International total net revenue was less than 5% of consolidated total net revenue for all periods presented.

QuickBooks product revenue is derived primarily from QuickBooks desktop software products. QuickBooks service revenue is derived from QuickBooks Online Edition.

Small Business Products and Services product revenue is comprised of QuickBooks Do-It-Yourself Payroll, financial supplies and information technology management software. Service revenue for this segment is derived primarily from outsourced payroll services and from QuickBooks support plans. Other revenue for this segment consists of royalties from small business online transactions, including Merchant Account Services.

Consumer Tax product revenue is derived primarily from TurboTax federal and state consumer desktop tax return preparation software. Consumer Tax service revenue is derived primarily from TurboTax for the Web online tax return preparation services and consumer electronic filing services. Other revenue for this segment is nominal.

Professional Accounting Solutions product revenue is derived primarily from ProSeries and Lacerte professional tax preparation software products. Professional Accounting Solutions service revenue is derived primarily from electronic filing and training services.

Vertical Business Management Solutions (“VBMS”) revenue is derived from four businesses that we acquired in fiscal 2002 that provide small business management solutions for selected industries, which we call “Verticals.” Those businesses are Intuit Distribution Management Solutions, MRI Real Estate Solutions, Intuit Construction Business Solutions and Intuit Public Sector Solutions. VBMS product revenue is derived from business management software for these industries. VBMS service revenue consists primarily of technical support, consulting and training services.

Other Businesses consist primarily of Personal Finance and Canada. Personal Finance product revenue is derived primarily from Quicken desktop software products. Personal Finance service revenue is nominal while Personal Finance other revenue consists of fees from consumer online transactions and Quicken.com advertising revenue. In Canada, product revenue is derived primarily from localized versions of QuickBooks and Quicken as well as QuickTax and TaxWiz consumer desktop tax return preparation software and ProFile professional tax preparation products. Service revenue in Canada consists primarily of revenue from software maintenance contracts sold with QuickBooks.

Corporate includes costs such as corporate general and administrative expenses that are not allocated to specific segments. Corporate also includes reconciling items such as acquisition-related costs (which include acquisition-related charges, amortization of purchased software and charges for purchased research and development), realized net gains or losses on marketable securities and interest and other income.

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The accounting policies of the reportable segments are the same as those described in the summary of significant accounting policies in Note 1. Except for goodwill and purchased intangible assets, we do not generally track assets by reportable segment and, consequently, we do not disclose assets by reportable segment.

The following tables show our financial results by reportable segment for the first quarter of fiscal 2003 and 2004.

                                  
       Small         Vertical            
       Business     Professional Business            
Three months ended     Products & Consumer Accounting Mgmt Other        
October 31, 2002 QuickBooks Services Tax Solutions Solutions Businesses Corporate Consolidated
  
 
 
 
 
 
 
 
(In thousands)                                
Product revenue $37,838  $58,388  $3,855  $6,350  $5,630  $29,842  $  $141,903 
Service revenue  581   38,530   2,005   112   13,168   1,208      55,604 
Other revenue     4,290   195      5   10,875      15,365 
   
   
   
   
   
   
   
   
 
 Total net revenue  38,419   101,208   6,055   6,462   18,803   41,925      212,872 
   
   
   
   
   
   
   
   
 
Segment operating income (loss)  5,605   32,786   (15,070)  (16,748)  (7,212)  5,149      4,510 
Common expenses                    (79,746)  (79,746)
   
   
   
   
   
   
   
   
 
 Subtotal  5,605   32,786   (15,070)  (16,748)  (7,212)  5,149   (79,746)  (75,236)
Acquisition-related costs                    (20,221)  (20,221)
Realized net gain on marketable securities                    253   253 
Interest and other income                    8,786   8,786 
   
   
   
   
   
   
   
   
 
Income (loss) from continuing operations before income taxes $5,605  $32,786  $(15,070) $(16,748) $(7,212) $5,149  $(90,928) $(86,418)
   
   
   
   
   
   
   
   
 
                                  
       Small         Vertical            
       Business     Professional Business            
Three months ended     Products & Consumer Accounting Mgmt Other        
October 31, 2003 QuickBooks Services Tax Solutions Solutions Businesses Corporate Consolidated
  
 
 
 
 
 
 
 
(In thousands)                                
Product revenue $41,943  $72,027  $2,312  $6,909  $9,538  $27,456  $  $160,185 
Service revenue  893   45,189   2,706   15   16,015   1,449      66,267 
Other revenue     5,883   151      740   9,302      16,076 
   
   
   
   
   
   
   
   
 
 Total net revenue  42,836   123,099   5,169   6,924   26,293   38,207      242,528 
   
   
   
   
   
   
   
   
 
Segment operating income (loss)  2,276   39,278   (21,909)  (19,099)  883   4,781      6,210 
Common expenses                    (86,286)  (86,286)
   
   
   
   
   
   
   
   
 
 Subtotal  2,276   39,278   (21,909)  (19,099)  883   4,781   (86,286)  (80,076)
Acquisition-related costs                    (9,338)  (9,338)
Realized net gain on marketable securities                    147   147 
Interest and other income                    7,490   7,490 
   
   
   
   
   
   
   
   
 
Income (loss) from continuing operations before income taxes $2,276  $39,278  $(21,909) $(19,099) $883  $4,781  $(87,987) $(81,777)
   
   
   
   
   
   
   
   
 

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8.     Other Current Liabilities

         
  July 31, October 31,
  2003 2003
(In thousands) 
 
Reserve for product returns $34,406  $32,734 
Reserve for rebates  10,401   8,144 
Executive deferred compensation plan  6,245   10,705 
Acquisition-related items  2,619   839 
Other accruals  5,458   6,345 
   
   
 
  $59,129  $58,767 
   
   
 

9.     Commitments

Reserve for Vacant Facilities

During the third quarter of fiscal 2002, we concluded that we would not occupy two vacant leased buildings in Mountain View, California and that we would be unable to recover a substantial portion of our lease obligations by subleasing the vacant space. In that quarter, we recorded a $13.2 million reserve that was equal to the remaining future lease commitments for these facilities, net of estimated future sublease income. During the fourth quarter of fiscal 2003, we decided that we would reoccupy one of the two vacant buildings and that the reserve for the other vacant building should be increased to reflect our revised estimate of future sublease income for that facility. We recorded a net adjustment of $0.5 million to the reserve that resulted in a credit for vacant facilities on our statement of operations in that quarter. Our actual future cash payments may exceed the total Mountain View reserve balance at October 31, 2003 by a maximum of $2.8 million if we are unable to sublease the remaining vacant Mountain View property. The lease related to this facility ends in fiscal 2010.

Activity in the reserve for vacant Mountain View facilities for the three months ended October 31, 2002 and 2003 was as follows:

          
   Three Months Ended
   
   October 31, October 31,
   2002 2003
(In thousands) 
 
Beginning balance $12,478  $9,701 
Cash lease payments applied against the reserve  (581)  (437)
   
   
 
 Ending balance $11,897  $9,264 
   
   
 

The short-term and long-term components of this reserve and their location on our balance sheet were as follows at the dates indicated.

          
   July 31, October 31,
   2003 2003
(In thousands) 
 
Short-term portion of reserve in other current liabilities $1,394  $1,325 
Long-term portion of reserve in long-term obligations  8,307   7,939 
   
   
 
 Total reserve $9,701  $9,264 
   
   
 

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CBS Employer Services Acquisition Accrual

We acquired CBS Employer Services, Inc. in the fourth quarter of fiscal 2002. In connection with this acquisition, we recorded a total accrual of $26.4 million that included $21.6 million for purchase price deferrals and $4.8 million for restructuring and transaction costs. Activity in this reserve for the three months ended October 31, 2002 and 2003 was as follows:

                     
  Beginning     Cash     Ending
  Balance Additions Payments Adjustments Balance
(In thousands) 
 
 
 
 
Three months ended October 31, 2002
                    
Non-compete clause $1,700  $  $  $  $1,700 
Purchase price deferrals  13,143      (445)     12,698 
Shareholder escrow  5,800            5,800 
Restructuring and transaction costs  4,716      (392)     4,324 
   
   
   
   
   
 
  $25,359  $  $(837) $  $24,522 
   
   
   
   
   
 
Three months ended October 31, 2003
                    
Non-compete clause $1,700  $  $  $  $1,700 
Purchase price deferrals  13,306            13,306 
Shareholder escrow  2,499            2,499 
Restructuring and transaction costs               
   
   
   
   
   
 
  $17,505  $  $  $  $17,505 
   
   
   
   
   
 

The CBS acquisition accrual totaled $17.5 million at July 31, 2003 and October 31, 2003 and was included in long-term obligations on our balance sheet at those dates.

Operating Lease and Other Contractual Obligations

See “Management’s Discussion and Analysis of Financial Condition and Results of Operations – Contractual Obligations” in Item 2 for information on our operating lease and other contractual obligations.

10.     Income Taxes

We compute our provision for or benefit from income taxes by applying the estimated annual effective tax rate to income or loss from recurring operations and other taxable items. We recorded income tax benefits on pre-tax losses in the first quarters of fiscal 2003 and 2004. Our effective tax rates for the first quarters of fiscal 2003 and 2004 were approximately 30% and 34%. Our effective tax rate for the first quarter of fiscal 2003 differed from the federal statutory rate primarily due to the net effect of the benefit received from tax-exempt interest income and various tax credits offset by non-deductible merger and divestiture related charges and state taxes. Our effective tax rate for the first quarter of fiscal 2004 differed from the federal statutory rate primarily due to the net effect of the benefit received from tax-exempt interest income and various tax credits offset by state taxes.

11.     Stockholders’ Equity

Stock Repurchase Program

In May 2001, Intuit’s Board of Directors initiated Repurchase Plan I and authorized the Company to repurchase up to $500.0 million of its common stock from time to time over a three-year period. In July 2002, our Board of Directors increased the authorized purchase amount by $250.0 million to a total of $750.0 million. Repurchase Plan I was concluded in December 2002 when the authorized purchase amount under the program was reached. In March 2003, Intuit’s Board of Directors initiated Repurchase Plan II and authorized the Company to repurchase up to $500.0 million of its common stock from time to time over a three-year period. In August 2003, Intuit’s Board of Directors initiated Repurchase Plan III and authorized the Company to repurchase up to $500.0 million of its

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common stock from time to time over a three-year period. At October 31, 2003, we had repurchased no shares of common stock under Repurchase Plan III. Shares of stock repurchased under all three of these plans become treasury stock.

The following table summarizes our stock repurchase activity under these plans, including broker commissions, through October 31, 2003:

                             
  Plan I Plan II Total Average
  
 
 
 Price
Fiscal Year Shares Amount Shares Amount Shares Amount Per Share

 
 
 
 
 
 
 
(Dollars in thousands)                            
2001
  238,500  $8,358     $   238,500  $8,358  $35.04 
2002
  7,361,839   318,422         7,361,839   318,422   43.25 
2003
  9,002,244   423,211   8,937,809   390,432   17,940,053   813,643   45.35 
2004 to date
        2,212,800   103,072   2,212,800   103,072   46.58 
   
   
   
   
   
   
     
   16,602,583  $749,991   11,150,609  $493,504   27,753,192  $1,243,495   44.81 
   
   
   
   
   
   
     

When we reissue treasury shares, if the proceeds from the sale are more than the average price we paid to acquire the shares we record an increase in additional paid-in capital. Conversely, if the proceeds from the sale are less than the average price we paid to acquire the shares, we record a decrease in additional paid-in capital to the extent of increases previously recorded for similar transactions and a decrease in retained earnings for any remaining amount.

Shares repurchased under the plans described above from the inception of the plans increased our basic and diluted net loss per share by $0.01 in the first quarter of fiscal 2003 and by $0.03 per share in the first quarter of fiscal 2004.

Distribution and Dilutive Effect of Options

The following table shows option grants to “Named Executives” and to all employees for the periods indicated. Named Executives are defined as the Company’s chief executive officer and each of the four other most highly compensated executive officers during fiscal 2003.

             
  Twelve Months Ended Three Months
  
 Ended
  July 31, July 31, October 31,
  2002 2003 2003
  
 
 
Net option grants during the period as a percentage of outstanding shares  3.2%  2.7%  0.6%
Grants to Named Executives during the period as a percentage of total options granted  3.5%  8.9%  0.0%
Grants to Named Executives during the period as a percentage of outstanding shares  0.1%  0.3%  0.0%
Options held by Named Executives as a percentage of total options outstanding  9.0%  11.6%  11.6%

We define net option grants as options granted less options canceled or expired and returned to the pool of options available for grant. Options granted to our Named Executives as a percentage of the total options granted to all employees will vary significantly from quarter to quarter, due in part to the timing of annual performance-based grants to Named Executives.

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12.     Litigation

Leonard Knable et al. v. Intuit Inc. was filed in Los Angeles County Superior Court on February 24, 2003. The original complaint alleged various claims for unfair practices and deceptive and misleading advertising, fraud and deceit and product liability, on behalf of a purported class. The allegations are based on allegedly defective design and operation of the product activation feature in Intuit’s TurboTax 2002 for Windows desktop software and Intuit’s representations and disclosures about product activation. The complaint seeks disgorgement of revenue from the sale of the product, compensatory and punitive damages, injunctive relief and attorneys’ fees and costs. On Intuit’s motion, the court dismissed the complaint on September 29, 2003, but granted plaintiffs leave to amend. Plaintiffs filed an amended complaint on October 30, 2003, adding causes of action for trespass to chattels, breach of contract, breach of the covenant of good faith and fair dealing, and negligent misrepresentation. Intuit will file a motion to dismiss the amended complaint on December 4, 2003. Discovery is stayed pending the court’s decision on Intuit’s second motion to dismiss.

On September 17, 2003, Muriel Siebert & Co., Inc. v. Intuit Inc. was filed in the Supreme Court of the State of New York, County of New York. The lawsuit alleges various claims for breach of contract, breach of express and implied covenants of good faith and fair dealing, breach of fiduciary duty, misrepresentation and/or fraud, and promissory estoppel. The allegations relate to Quicken Brokerage powered by Siebert, a strategic alliance between the two companies. The complaint seeks compensatory, punitive, and other damages. Intuit believes this lawsuit is without merit and intends to defend the litigation vigorously.

Intuit is subject to certain routine legal proceedings, as well as demands, claims and threatened litigation, that arise in the normal course of our business. We currently believe that the ultimate amount of liability, if any, for any pending claims of any type (either alone or combined) will not materially affect our financial position, results of operations or liquidity. However, the ultimate outcome of any litigation is uncertain, and either unfavorable or favorable outcomes could have a material negative impact. Regardless of outcome, litigation can have an adverse impact on Intuit because of defense costs, diversion of management resources and other factors.

13.     Related Parties

Loans to Executive Officers and Other Employees

Prior to July 30, 2002, loans to executive officers were generally made in connection with their relocation and purchase of a residence near their new place of work. Consistent with the requirements of The Sarbanes-Oxley Act of 2002, we have not made or modified any loans to executive officers since July 30, 2002 and we do not intend to make or modify any loans to executive officers in the future.

Loans to executive officers and other employees outstanding as of the dates indicated were as follows:

         
  July 31, October 31,
  2003 2003
(In thousands) 
 
Loans to executive officers $14,891  $14,716 
Loans to other employees  4,799   4,694 
   
   
 
  $19,690  $19,410 
   
   
 

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ITEM 2
MANAGEMENT’S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION
AND RESULTS OF OPERATIONS

Caution Regarding Forward-Looking Statements

Throughout this Report, we make forward-looking statements that are based on our current expectations, estimates and projections about our business and our industry, and that reflect our beliefs and assumptions based on information available to us at the date of this Report. In some cases, you can identify these statements by words such as “may,” “might,” “will,” “should,” “expects,” “plans,” “anticipates,” “believes,” “estimates,” “predicts,” “potential” or “continue,” and other similar terms. These forward-looking statements include, among other things, projections of our future financial performance, our anticipated growth, the strategies and trends we anticipate in our businesses and the customer segments in which we operate, and the competitive nature and anticipated growth of those segments.

We caution investors that forward-looking statements are only predictions based on our current expectations about future events. These forward-looking statements are not guarantees of future performance and are subject to risks, uncertainties and assumptions that are difficult to predict. Our actual results, performance or achievements could differ materially from those expressed or implied by the forward-looking statements. Some of the important factors that could impact our future operating results and could cause our results to differ are discussed in this Item 2 under the caption “Risks That Could Affect Future Results.” We encourage you to read that section carefully. You should carefully consider those risks, in addition to the other information in this Report, in our Form 10-K for fiscal 2003 (filed with the SEC on September 19, 2003) and in our other filings with the SEC, before deciding to invest in our stock or to maintain or change your investment. We caution investors not to rely on these forward-looking statements, which reflect management’s analysis only as of the date of this Report. We undertake no obligation to revise or update any forward-looking statement for any reason, except as required by law.

Overview

Intuit’s Mission. Intuit’s mission is to transform the way people run their businesses and manage their financial lives. Our products and services fall into the following principal categories: QuickBooks® small business accounting and business management solutions; small business products and services that include payroll, financial supplies, technical support and information technology management solutions; TurboTax® consumer tax products and services; ProSeries® and Lacerte® professional tax products and services; and Intuit-branded business management solutions designed to meet the specialized requirements of businesses in selected industries, which we call “Verticals.” Our other businesses consist primarily of Quicken® personal finance products and services and our Canadian business.

Expanding Product and Service Offerings. During the last two years, we have expanded the products and services that we offer. Under our Right for My Business strategy we have expanded our QuickBooks product line to offer easy-to-use, industry-specific versions of QuickBooks, which we call “flavors.” We have also introduced new versions of QuickBooks for companies that, due to their larger size or complexity, have more demanding accounting needs. We have introduced business solutions that go beyond accounting software to address a wider range of business management challenges that small businesses face. Finally, we are acquiring companies that offer more complete and customizable business management solutions to businesses in selected industries. We expect to continue to expand in these directions over the next several years.

Evolving Distribution Channels. We have been expanding our distribution channels to accommodate the expansion of the customer segments we serve and the range of products and services we offer. In the retail channel, we are selling an increasing proportion of our software products directly to a variety of retailers rather than through a few major distributors. As we offer more complex, higher priced software products than our traditional retail software products, we expect that direct sales will continue to become an increasingly important source of revenue and new customers. The direct channel is also becoming a more important channel for our traditional desktop products. Finally, as we add products and services that are complementary to our core products, we are focusing on strengthening our cross-selling capabilities. We expect that these increased capabilities will allow us to generate additional revenue from our existing customers, particularly our small business customers.

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Seasonality. Our tax businesses are highly seasonal. Sales of tax preparation products and services are heavily concentrated in the period from November through April. These seasonal patterns mean that our total net revenue is usually highest during our second and third quarters ending January 31 and April 30. Since fiscal 2000, we have recognized an increasing portion of our Consumer Tax annual revenue during the third quarter compared to the second quarter, and we expect that trend to continue during fiscal 2004. We typically report losses in our first and fourth quarters ending October 31 and July 31 when revenue from our tax businesses is minimal, while operating expenses to develop new products and services continue at relatively consistent levels.

Critical Accounting Policies

In preparing our financial statements, we make estimates, assumptions and judgments that can have a significant impact on our net revenue, operating income or loss and net income or loss, as well as on the value of certain assets and liabilities on our balance sheet. We believe that the estimates, assumptions and judgments involved in the accounting policies described below have the greatest potential impact on our financial statements, so we consider these to be our critical accounting policies. Senior management has discussed the development and selection of these critical policies and their disclosure in this Report with the Audit Committee of our Board of Directors.

Net Revenue – Revenue Recognition. Intuit derives revenue from the sale of packaged software products, product support, professional services, outsourced payroll services and multiple element arrangements that may include any combination of these items. We follow the appropriate revenue recognition rules for each type of revenue. See Note 1 of the financial statements,“Net Revenue.”We generally recognize revenue when persuasive evidence of an arrangement exists, we have delivered the product or performed the service, the fee is fixed or determinable and collectibility is probable. However, determining whether and when some of these criteria have been satisfied often involves assumptions and judgments that can have a significant impact on the timing and amount of revenue we report. For example, for multiple element arrangements we must make assumptions and judgments in order to allocate the total price among the various elements we must deliver, to determine whether undelivered services are essential to the functionality of the delivered products and services, to determine whether vendor-specific evidence of fair value exists for each undelivered element and to determine whether and when each element has been delivered. If we were to change any of these assumptions or judgments, it could cause a material increase or decrease in the amount of revenue that we report in a particular period. Amounts invoiced relating to arrangements where revenue cannot be recognized are reflected on our balance sheet as deferred revenue and recognized over time as the applicable revenue recognition criteria are satisfied.
Net Revenue – Return and Rebate Reserves. As part of our revenue recognition policy, we estimate future product returns and rebate payments and establish reserves against revenue at the time of sale based on these estimates. Product returns by distributors and retailers principally relate to the return of obsolete products. Our return policy allows distributors and retailers, subject to contractual limitations, to return purchased products. For product returns reserves, we consider the volume and price mix of products in the retail channel, historical return rates for prior releases of the product, trends in retailer inventory and economic trends that might impact customer demand for our products (including the competitive environment and the timing of new releases of our products). We fully reserve for obsolete products in the distribution channels.
Our rebate reserves include distributor and retailer sales incentive rebates and end-user rebates. Our estimated reserves for distributor and retailer incentive rebates are based on distributors’ and retailers’ actual performance against the terms and conditions of rebate programs, which we typically establish annually. Our reserves for end-user rebates are estimated based on the terms and conditions of the specific promotional rebate program, actual sales during the promotion, the amount of redemptions received and historical redemption trends by product and by type of promotional program.
In the past, actual returns and rebates have approximated and not generally exceeded the reserves that we have established. However, actual returns and rebates in any future period are inherently uncertain. If we were to change our assumptions and estimates, our revenue reserves would change, which would impact the net revenue we report. If actual returns and rebates are significantly greater than the reserves we have established, the actual results would decrease our future reported revenue. Conversely, if actual returns and rebates are significantly less than our reserves, this would increase our future reported revenue.

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Allowance for Doubtful Accounts. We make ongoing assumptions relating to the collectibility of our accounts receivable. The accounts receivable amount on our balance sheet includes a reserve for accounts that might not be paid. In determining the amount of the reserve, we consider our historical level of credit losses. We also make judgments about the creditworthiness of significant customers based on ongoing credit evaluations, and we assess current economic trends that might impact the level of credit losses in the future. Our reserves have generally been adequate to cover our actual credit losses. However, since we cannot reliably predict future changes in the financial stability of our customers, we cannot guarantee that our reserves will continue to be adequate. If actual credit losses are significantly greater than the reserve we have established, that would increase our general and administrative expenses and reduce our reported net income. Conversely, if actual credit losses are significantly less than our reserve, this would eventually decrease our general and administrative expenses and increase our reported net income.
Goodwill, Purchased Intangibles and Other Long-Lived Assets – Impairment Assessments. We make judgments about the recoverability of purchased intangible assets and other long-lived assets whenever events or changes in circumstances indicate that an other-than-temporary impairment in the remaining value of the assets recorded on our balance sheet may exist. We test the impairment of goodwill annually or more frequently if indicators of impairment arise. In order to estimate the fair value of long-lived assets, we typically make various assumptions about the future prospects for the business that the asset relates to, consider market factors specific to that business and estimate future cash flows to be generated by that business. Based on these assumptions and estimates, we determine whether we need to record an impairment charge to reduce the value of the asset on our balance sheet to reflect its estimated fair value. Assumptions and estimates about future values and remaining useful lives are complex and often subjective. They can be affected by a variety of factors, including external factors such as industry and economic trends, and internal factors such as changes in our business strategy and our internal forecasts. Although we believe the assumptions and estimates we have made in the past have been reasonable and appropriate, different assumptions and estimates could materially affect our reported financial results. More conservative assumptions of the anticipated future benefits from these businesses could result in greater impairment charges, which would decrease net income and result in lower asset values on our balance sheet. Conversely, less conservative assumptions could result in smaller or no impairment charges, higher net income and higher asset values. At October 31, 2003, we had $691.3 million in goodwill and $132.5 million in intangible assets on our balance sheet.
Accounting for Stock-Based Incentive Programs. We currently measure compensation expense for our stock-based incentive programs using the intrinsic value method prescribed by Accounting Principles Board (“APB”) Opinion No. 25,“Accounting for Stock Issued to Employees.” Under this method, we do not record compensation expense when stock options are granted to eligible participants as long as the exercise price is not less than the fair market value of the stock when the option is granted. We also do not record compensation expense in connection with our Employee Stock Purchase Plan as long as the purchase price of the stock is not less than 85% of the lower of the fair market value of the stock at the beginning of each offering period or at the end of each purchase period. In accordance with SFAS 123,“Accounting for Stock-Based Compensation,”and SFAS 148,“Accounting for Stock-Based Compensation – Transition and Disclosure,” we disclose our pro forma net income or loss and net income or loss per share as if the fair value-based method had been applied in measuring compensation expense for our stock-based incentive programs. We have elected to follow APB 25 because the fair value accounting provided for under SFAS 123 requires the use of option valuation models that were not developed for use in valuing incentive stock options and employee stock purchase plan shares.
On April 22, 2003, the Financial Accounting Standards Board (“FASB”) decided to require all companies to expense the value of incentive stock options. Companies will be required to measure the cost of incentive stock options according to their fair value. The FASB has indicated that it plans to issue an exposure draft of a new accounting standard addressing this matter. This new accounting standard could become effective as early as 2004. Prior to issuance of this exposure draft, the FASB has indicated that it will be addressing several significant technical issues. A method to determine the fair value of incentive stock options must be established. Current accounting standards require the use of an option-pricing model, such as the Black-Scholes model, to determine fair value and provide guidance on adjusting some of the input factors used in the model. This valuation approach has received significant criticism and may be subject to changes that could have a significant impact on the calculated fair value of incentive stock options under the new standard. Among other things, the FASB must also determine the extent to which the new accounting standard will permit adjustments to recognized expense for actual option forfeitures and actual performance outcomes. This determination will affect the timing and amount of compensation expense recognized.

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We monitor progress at the FASB and other developments with respect to the general issue of stock-based incentive compensation. In the future, should we expense the value of stock-based incentive compensation, either out of choice or due to new requirements issued by the FASB, and/or decide to alter our current employee compensation programs to provide other benefits in place of incentive stock options, we may have to recognize substantially more compensation expense in future periods that could have a material adverse impact on our results of operations.
Income Taxes – Estimates of Effective Tax Rates, Deferred Taxes and Valuation Allowance. When we prepare our consolidated financial statements, we estimate our income taxes based on the various jurisdictions where we conduct business. This requires us to estimate our current tax exposure and to assess temporary differences that result from differing treatments of certain items for tax and accounting purposes. These differences result in deferred tax assets and liabilities, which we show on our balance sheet. We must then assess the likelihood that our deferred tax assets will be realized. To the extent we believe that realization is not likely, we establish a valuation allowance. When we establish a valuation allowance or increase this allowance in an accounting period, we record a corresponding tax expense on our statement of operations.
Management must make significant judgments to determine our provision for income taxes, our deferred tax assets and liabilities and any valuation allowance to be recorded against our net deferred tax asset. Our net deferred tax asset as of October 31, 2003 was $217.8 million, net of the valuation allowance of $7.5 million. We recorded the valuation allowance to reflect uncertainties about whether we will be able to utilize some of our deferred tax assets (consisting primarily of certain net operating losses carried forward by our international subsidiaries and certain state capital loss carryforwards) before they expire. The valuation allowance is based on our estimates of taxable income for the jurisdictions in which we operate and the period over which our deferred tax assets will be realizable. While we have considered future taxable income in assessing the need for the valuation allowance, we could be required to increase the valuation allowance to take into account additional deferred tax assets that we may be unable to realize. An increase in the valuation allowance would have an adverse impact, which could be material, on our income tax provision and net income in the period in which we make the increase.

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Results of Operations

Total Net Revenue

                       
        % Total     % Total    
    Q1 Net Q1 Net Q1 %
    FY03 Revenue FY04 Revenue Change
(Dollars in millions) 
 
 
 
 
QuickBooks
                    
 Product $37.8      $41.9         
 Service  0.6       0.9         
 Other                  
   
       
         
  Subtotal  38.4   18%  42.8   18%  11%
   
       
         
Small Business Products and Services
                    
 Product  58.4       72.1         
 Service  38.5       45.2         
 Other  4.3       5.8         
   
       
         
  Subtotal  101.2   47%  123.1   50%  22%
   
       
         
Consumer Tax
                    
 Product  3.9       2.3         
 Service  2.0       2.7         
 Other  0.2       0.2         
   
       
         
  Subtotal  6.1   3%  5.2   2%  (15%)
   
       
   ��     
Professional Accounting Solutions
                    
 Product  6.4       6.9         
 Service  0.1                
 Other                  
   
       
         
  Subtotal  6.5   3%  6.9   3%  7%
   
       
         
Vertical Business Management Solutions
                    
 Product  5.6       9.5         
 Service  13.2       16.0         
 Other         0.8         
   
       
         
  Subtotal  18.8   9%  26.3   11%  40%
   
       
         
Other Businesses
                    
 Product  29.8       27.5         
 Service  1.2       1.4         
 Other  10.9       9.3         
   
       
         
  Subtotal  41.9   20%  38.2   16%  (9%)
   
   
   
   
     
Total net revenue
 $212.9   100% $242.5   100%  14%
   
   
   
   
     

Total net revenue of $242.5 million increased 14% in the first quarter of fiscal 2004 compared to the first quarter of fiscal 2003. The following is a discussion of total net revenue by reportable segment for those periods.

QuickBooks

QuickBooks product revenue is derived primarily from QuickBooks desktop software products. QuickBooks service revenue is derived from QuickBooks Online Edition.

QuickBooks total net revenue of $42.8 million increased 11% in the first quarter of fiscal 2004 compared to the first quarter of fiscal 2003. The revenue increase reflected a mix shift to higher-priced industry-specific and enterprise

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versions of QuickBooks partially offset by lower unit sales of our QuickBooks Basic and QuickBooks Pro products. Upgrade sales in the first quarter of fiscal 2004 were lower than in the first quarter of fiscal 2003 because fiscal 2003 upgrade sales benefited from our calendar 2002 discontinuation of technical support and tax table services for certain older versions of QuickBooks.

Small Business Products and Services

Small Business Products and Services product revenue is comprised of QuickBooks Do-It-Yourself Payroll, which offers payroll tax tables, forms and electronic tax payment and filing services on a subscription basis to small businesses that prepare their own payrolls; financial supplies such as paper checks, envelopes and invoices; and information technology management software. Services revenue for this segment is derived primarily from outsourced payroll services and from QuickBooks support plans. Other revenue for this segment consists primarily of royalties from small business online services, including Merchant Account Services, and interest earned on customer payroll deposits.

Small Business Products and Services total net revenue of $123.1 million increased 22% in the first quarter of fiscal 2004 compared to the first quarter of fiscal 2003. Growth in this segment was driven primarily by increases in QuickBooks Do-It-Yourself Payroll (“DIY”) revenue and Intuit Information Technology Solutions (“ITS”) revenue and by a modest increase in QuickBooks support revenue. Our October 2003 acquisition of Innovative Merchant Solutions LLC (“IMS”) also contributed to the revenue increase in this segment. DIY revenue was higher in the first quarter of fiscal 2004 than in the same quarter of the prior year due to growth in the average customer base and a December 2002 price increase. ITS revenue was higher in the first quarter of fiscal 2004 primarily because we acquired this business in the middle of the first quarter of fiscal 2003 and therefore reported only half a quarter’s revenue in that period. QuickBooks support revenue increased because of continued strength in higher-priced support plans for industry-specific and enterprise versions of QuickBooks.

Consumer Tax

Consumer Tax product revenue is derived primarily from TurboTax federal and state consumer desktop tax return preparation products. Consumer Tax service revenue is derived primarily from TurboTax for the Web online tax return preparation services and consumer electronic filing services. Paid Web units exclude tax filing units that we donate under the Intuit Tax Freedom Project.

Due to the seasonal nature of our consumer tax business, the first fiscal quarter typically generates only nominal revenue from consumer tax products and services compared to the second and third quarters of the fiscal year. Consumer Tax revenue of $5.2 million decreased 15% in the first quarter of fiscal 2004 compared to the first quarter of fiscal 2003. We do not believe that results for the first quarter of fiscal 2004 are indicative of revenue trends for the full year, and we will not have complete results for the entire 2003 tax season until late in fiscal 2004. Since fiscal 2000, we have recognized an increasing portion of our Consumer Tax annual revenue during the third quarter compared to the second quarter, and we expect that trend to moderate during fiscal 2004.

Professional Accounting Solutions

Professional Accounting Solutions (“PAS”) product revenue is derived primarily from ProSeries and Lacerte professional tax preparation software products. PAS service revenue is derived primarily from electronic filing and training services.

Due to the seasonal nature of our Professional Accounting Solutions business, the first fiscal quarter typically generates only nominal revenue from professional tax products and services compared to the second and third quarters of the fiscal year. Professional Accounting Solutions revenue of $6.9 million increased 7% in the first quarter of fiscal 2004 compared to the first quarter of fiscal 2003. We do not believe that this is indicative of revenue trends for the full year, and we will not have complete results for the entire 2003 tax season until late in fiscal 2004.

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Vertical Business Management Solutions

Vertical Business Management Solutions (“VBMS”) revenue is derived from four businesses that we acquired in fiscal 2002 that provide business management solutions for companies in selected industries. Those businesses are Intuit Distribution Management Solutions, whose Intuit Eclipse™ line of products and services offers business management software for the wholesale durable goods industry; MRI Real Estate Solutions, whose Intuit MRI line of products and services provides business management software solutions for commercial and residential property managers; Intuit Construction Business Solutions, whose Intuit MasterBuilder™ line of products and services provides business management solutions for the construction industry; and Intuit Public Sector Solutions, whose Intuit Fundware™ line of products and services offers accounting and business management software solutions for nonprofit organizations, universities and government agencies. VBMS product revenue is derived from business management software for these vertical industries. VBMS service revenue consists primarily of technical support, consulting and training services.

VBMS total net revenue of $26.3 million increased 40% in the first quarter of fiscal 2004 compared to the first quarter of fiscal 2003. Every business in this segment experienced growth due to the synergies of being part of the larger Intuit organization.

Other Businesses

Other Businesses consist primarily of Personal Finance and Canada. Personal Finance product revenue is derived primarily from Quicken desktop software products. Personal Finance service revenue is nominal while Personal Finance other revenue consists of fees from consumer online transactions and Quicken.com advertising revenue. In Canada, product revenue is derived primarily from localized versions of QuickBooks and Quicken as well as QuickTax and TaxWiz consumer desktop tax return preparation software and ProFile professional tax preparation products. Service revenue in Canada consists primarily of revenue from software maintenance contracts sold with QuickBooks.

Other Businesses total net revenue of $38.2 million decreased 9% in the first quarter of fiscal 2004 compared to the first quarter of fiscal 2003 reflecting the continuing lack of growth in the personal finance desktop software category. Aggregate average selling prices for Quicken were higher due to the fiscal 2003 introduction of Quicken Premier and price increases for the Home and Business product. Lower unit sales more than offset the higher average selling prices. Personal Finance other revenue also declined in the first quarter of fiscal 2004 compared to the first quarter of fiscal 2003 due to the continuing industry-wide slowness in spending by purchasers of Internet advertising. Total net revenue from Canada in the first quarter of fiscal 2004 was nominal, reflecting the seasonality of that business.

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Cost of Revenue

                      
       % of   % of  
   Q1 Related Q1 Related Q1 %
   FY03 Revenue FY04 Revenue Change
(Dollars in millions) 
 
 
 
 
Cost of revenue:                    
 Cost of product revenue $28.7   20%  32.0   20%  11%
 Cost of service revenue  36.6   66%  35.8   54%  (2%)
 Cost of other revenue  4.6   30%  6.8   42%  48%
 Amortization of purchased software  3.0   n/a   3.3   n/a   10%
   
       
         
Total cost of revenue
 $72.9   34% $77.9   32%  7%
   
       
         

There are four components of our cost of revenue: (1) cost of product revenue, which includes the direct cost of manufacturing and shipping our software products; (2) cost of service revenue, which reflects direct costs associated with providing services, including data center costs relating to delivering Internet-based services; (3) cost of other revenue, which includes costs associated with generating advertising and marketing and online transactions revenue; and (4) amortization of purchased software, which represents the cost of depreciating products we obtained through acquisitions over their useful lives.

Cost of product revenue as a percentage of product revenue of 20% remained consistent with the first quarter of fiscal 2003.

Cost of service revenue as a percentage of service revenue decreased to 54% in the first quarter of fiscal 2004 from 66% in the same quarter of the prior year. This decrease was primarily attributable to growth in service revenue combined with lower service costs from businesses acquired during fiscal 2003 and 2004, notably ITS and IMS. In addition, starting in the third quarter of fiscal 2003 we no longer paid royalties to Wells Fargo Bank for our Premier payroll business. Although we now amortize the $29.2 million purchase price of the right to market to this customer base to cost of services revenue over five years, the amortization expense is less than the royalties that would have been incurred under the old agreement.

Amortization of purchased software increased slightly in the first quarter of fiscal 2004 compared to the first quarter of fiscal 2003 as a result of additional amortization for purchased intangible assets relating to the acquisition of Blue Ocean Software, Inc. (now Intuit Information Technology Solutions), which we completed during the first quarter of fiscal 2003.

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Operating Expenses

                      
       % Total     % Total    
   Q1 Net Q1 Net Q1 %
   FY03 Revenue FY04 Revenue Change
(Dollars in millions) 
 
 
 
 
Customer service and technical support $39.6   19% $41.0   17%  4%
Selling and marketing  74.8   35%  91.9   38%  23%
Research and development  64.1   30%  71.3   29%  11%
General and administrative  39.6   19%  43.7   18%  10%
   
   
   
   
     
 Subtotal  218.1   103%  247.9   102%  14%
Charge for purchased research and development  7.8   4%     n/a   n/a 
Acquisition-related charges  9.5   4%  6.0   3%  (37%)
   
   
   
   
     
Total operating expenses
 $235.4   111% $253.9   105%  8%
   
   
   
   
     

Overview of Operating Expenses

Total operating expenses increased 8% in the first quarter of fiscal 2004 compared to the same quarter of fiscal 2003. Core operating expenses (which are subtotaled in the table above) increased 14% in the same period as we continued to invest in new products and initiatives that support our small business Right for My Business and Consumer Tax Right for Me strategies.

Customer Service and Technical Support

Customer service and technical support expenses were 17% of total net revenue in the first quarter of fiscal 2004 compared to 19% in the first quarter of fiscal 2003. We continued to increase our efficiency in the first quarter of fiscal 2004 by improving our utilization of internal customer service representatives and by increasing the proportion of customer service and technical support we provide through less expensive methods such as Web sites, online chat, email and other electronic means. In addition, we experienced somewhat lower support costs as a percentage of total net revenue in fiscal 2004 due to the addition to the product mix of our newer versions of QuickBooks that have higher average selling prices. These benefits were partially offset by increased demand for customer service and technical support due to the increasing complexity of our products.

Selling and Marketing

Selling and marketing expenses were 38% of total net revenue in the first quarter of fiscal 2004 compared to 35% in the same quarter of the prior fiscal year. Selling and marketing expenses increased in the first quarter of fiscal 2004 as we continued to expand our marketing programs to support our small business Right for My Business and Consumer Tax Right for Me strategies. We also increased our outsourced payroll sales force in the first quarter of fiscal 2004.

Research and Development

Research and development expenses were 29% of total net revenue in the first quarter of fiscal 2004 compared to 30% in the first quarter of fiscal 2003. During the first quarter of fiscal 2004, we continued to invest in new products and enhanced functionality for existing products, particularly those that support our small business Right for My Business and Consumer Tax Right for Me strategies. Offsetting these increases, we continued to benefit from improvements in our development process that resulted in shorter development times and higher quality in many of our products. During the remainder of fiscal 2004, we expect to continue to make significant investments in research and development, particularly for new small business products and services.

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General and Administrative

General and administrative expenses were 18% of total net revenue in the first quarter of fiscal 2004 compared to 19% in the first quarter of fiscal 2003. General and administrative expenses decreased slightly as a percent of revenue in the first quarter of fiscal 2004 compared to the same quarter of the prior year primarily due to total net revenue growth. During the first quarter of fiscal 2004, general and administrative expenses increased in absolute dollars as we made additional investments in our financial management infrastructure.

Charge for Purchased Research and Development

In connection with certain acquisitions we determine the value of in-process projects under development for which technological feasibility has not been established. The value of each project is determined by estimating the costs to develop the in-process technology into a commercially feasible product, estimating the cash flows we believe would result from the product and discounting these net cash flows back to their present value. The resulting amount is recorded as a charge for purchased research and development.

In the first quarter of fiscal 2003, we recorded a charge for purchased research and development of $7.8 million in connection with our acquisition of Blue Ocean Software, Inc. (now Intuit Information Technology Solutions).

Acquisition-Related Charges

Acquisition-related charges were $6.0 million in the first quarter of fiscal 2004 compared to $9.5 million in the first quarter of fiscal 2003. First quarter fiscal 2004 acquisition-related charges decreased compared to the acquisition-related charges for the same quarter of the prior year as older intangible assets and certain deferred compensation balances related to acquisitions became fully amortized.

Non-Operating Income and Expenses

Interest and Other Income

In the first quarter of fiscal 2004, total interest and other income was $7.5 million compared to $8.8 million in the same quarter of fiscal 2003. In general, the interest income that we earn on our cash and short-term investment balances decreased in the first quarter of fiscal 2004 compared to the first quarter of fiscal 2003 due to our reinvestment of maturing instruments in new instruments that generally yield lower current market interest rates.

Interest and other income includes net gains and losses resulting from foreign exchange transactions. Due primarily to the effect of the weakening U.S. dollar on intercompany balances with our Canadian subsidiary, we recorded net foreign exchange gains of $3.3 million in the first quarter of fiscal 2004 and $0.7 million in the first quarter of fiscal 2003.

We report interest earned on customer payroll deposits as revenue for our payroll business, and this interest is consequently not included in interest and other income.

Gains (Losses) on Marketable Securities and Other Investments, Net of Taxes

We recorded pre-tax net gains relating to marketable securities and other investments of $0.1 million in the first quarter of fiscal 2004 and $0.3 million in the first quarter of fiscal 2003.

Income Taxes

In the first quarter of fiscal 2004 and 2003, we recorded income tax benefits of $27.8 million and $26.0 million on pre-tax losses from continuing operations of $81.8 million and $86.4 million, resulting in effective tax rates of approximately 34% and 30% for those periods. Our effective tax rate for the first quarter of fiscal 2004 differed from the federal statutory rate primarily due to the net effect of the benefit received from tax-exempt interest income and various tax credits offset by state taxes. Our effective tax rate for the first quarter of fiscal 2003 differed from the federal statutory rate primarily due to the net effect of the benefit received from tax-exempt interest income and various tax credits offset by non-deductible merger and divestiture related charges and state taxes.

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As of October 31, 2003, we had net deferred tax assets of $217.8 million, which included a valuation allowance of $7.5 million for net operating loss carryforwards relating to our international subsidiaries and certain state capital loss carryforwards. The allowance reflects management’s assessment that we may not receive the benefit of certain loss carryforwards of our international subsidiaries and capital loss carryforwards in certain state jurisdictions. While we believe our current valuation allowance is sufficient, it may be necessary to increase this amount if it becomes more likely that we will not realize a greater portion of the net deferred tax assets. We assess the need for an adjustment to the valuation allowance on a quarterly basis.

Discontinued Operations

In July 2002, we sold our Quicken Loans mortgage business segment and accounted for the sale as discontinued operations. In October 2002, we sold our residual equity interest in the purchasing company and recognized a gain of $5.6 million on the transaction. See Note 6 of the financial statements.

In February 2003, we sold our wholly owned Japanese subsidiary, Intuit KK, and accounted for the sale as discontinued operations. In accordance with SFAS 144, we have segregated the operating results of Intuit KK from continuing operations in our statement of operations for all periods prior to the sale. See Note 6 of the financial statements.

Liquidity and Capital Resources

At October 31, 2003, our cash and cash equivalents and short-term investments totaled $917.6 million, a $289.2 million decrease from July 31, 2003. The decrease was primarily due to cash used by continuing operations and to our use of cash for our stock repurchase programs and for an acquisition.

We used $75.1 million in cash for our operations during the first quarter of fiscal 2004. Net loss from continuing operations used cash of $54.0 million. Adjustments for non-cash expenses included depreciation of $19.7 million and acquisition-related charges, amortization of purchased software and amortization of other purchased intangible assets totaling $10.8 million. Accrued compensation decreased $50.4 million, due mainly to the payment of fiscal 2003 bonuses in the first quarter of fiscal 2004.

We generated $123.9 million in cash from investing activities during the first quarter of fiscal 2004. We drew net cash of $266.8 million from short-term investments during the period, with proceeds of $801.2 million from the sale upon maturity of certain short-term investments more than offsetting reinvestments of $534.4 million. Our primary use of cash for investing activities was for the acquisition of Innovative Merchant Solutions LLC, which totaled $116.7 million. As a result of our continued investment in information systems and infrastructure, we also purchased a total of $21.1 million in property and equipment which included $5.4 million in labor costs capitalized in connection with internal use software projects.

We used $69.3 million in cash for our financing activities in the first quarter of fiscal 2004. The primary component of cash used in financing activities was $103.1 million for the repurchase of treasury stock through our stock repurchase programs. See Note 11 of the financial statements. This was partially offset by proceeds of $31.9 million we received from the issuance of common stock under employee stock plans.

In March 2003, Intuit’s Board of Directors initiated Repurchase Plan II and authorized the Company to repurchase up to $500.0 million of common stock from time to time over a three-year period. Shares of stock repurchased under this program become treasury shares. During the first quarter of fiscal 2004, we repurchased a total of 2.2 million shares of our common stock for an aggregate cost of approximately $103.1 million under this program. Authorized funds of $6.5 million remain available under this program at October 31, 2003.

In August 2003, our Board of Directors initiated Repurchase Plan III and authorized the Company to repurchase up to $500.0 million of common stock from time to time over a three-year period. Shares of stock repurchased under this program will become treasury shares. At October 31, 2003, we had repurchased no shares of common stock under this program.

Outstanding loans to executive officers and other employees totaled $19.4 million at October 31, 2003 and $19.7 million at July 31, 2003. Loans to executive officers are primarily relocation loans that are generally secured by real property and have maturity dates of up to 10 years. As of October 31, 2003, all interest payments were current in

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accordance with the terms of the loan agreements. Consistent with the requirements of The Sarbanes-Oxley Act of 2002, no loans to executive officers have been made or modified since July 30, 2002 and we do not intend to make or modify loans to executive officers in the future. See Note 13 of the financial statements.

In the normal course of business, we enter into leases for new or expanded facilities in both domestic and global locations. We also evaluate, on an ongoing basis, the merits of acquiring technology or businesses, or establishing strategic relationships with and investing in other companies. We may decide to use cash and cash equivalents to fund such activities in the future.

We believe that our cash, cash equivalents and short-term investments will be sufficient to meet anticipated seasonal working capital and capital expenditure requirements for at least the next twelve months.

Contractual Obligations

The following table summarizes our contractual obligations to make future payments at October 31, 2003:

                      
   Payments Due by Period
   
   Less than 1 1-3 3-5 After 5    
   year years years years Total
(In millions) 
 
 
 
 
Restricted long-term assets $  $12.3  $  $  $12.3 
Short-term portion of vacancy reserve  1.3            1.3 
Long-term obligations     22.9   3.5   4.7   31.1 
Operating leases  26.7   50.7   37.9   66.0   181.3 
   
   
   
   
   
 
 Total contractual cash obligations $28.0  $85.9  $41.4  $70.7  $226.0 
   
   
   
   
   
 

Restricted long-term assets at October 31, 2003 included $9.8 million in obligations to our employees under deferred compensation plans and $2.5 million that we held in escrow in connection with acquisitions. See Note 1 of the financial statements.

Long-term obligations at October 31, 2003 included the $7.9 million long-term portion of our reserve for vacant Mountain View facilities. Long-term obligations also included $17.5 million for amounts we owe to former stockholders of CBS Employer Services, Inc. in connection with our acquisition of that company in the fourth quarter of fiscal 2002. See Note 9 of the financial statements.

Reserves for Returns and Rebates

Activity in our reserves for product returns and for rebates during the first quarter of fiscal 2004 and comparative balances at October 31, 2002 were as follows:

                     
      Additions            
  Balance Charged     Balance Balance
  July 31, Against Returns/ October 31, October 31,
  2003 Revenue Redemptions 2003 2002
(In thousands) 
 
 
 
 
Reserve for product returns $34,406  $28,095  $(29,767) $32,734  $36,424 
Reserve for rebates  10,401   24,264   (26,521)  8,144   9,938 

Reserves for product returns were slightly lower at October 31, 2003 compared to October 31, 2002 because of improvements in the estimates of sales to end-users resulting in lower product returns and improvements in the timeliness of sales returns from our retail customers. Reserves for rebates were lower at October 31, 2003 compared to October 31, 2002 because of a decrease in end-user rebate programs in fiscal 2004.

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Recent Accounting Pronouncements

In November 2002, the EITF reached a consensus on Issue No. 00-21,“Revenue Arrangements with Multiple Deliverables.”Issue 00-21 provides guidance on accounting for arrangements that involve the delivery or performance of multiple products, services and/or rights to use assets. The provisions of Issue 00-21apply to revenue arrangements entered into in fiscal periods beginning after June 15, 2003. We adopted Issue 00-21 effective August 1, 2003 and the adoption of this standard did not have a material effect on our financial position, results of operations or cash flows.

In January 2003, the FASB issued FIN 46,“Consolidation of Variable Interest Entities.”FIN 46 requires us to consolidate a variable interest entity if we are subject to a majority of the risk of loss from the variable interest entity’s activities or entitled to receive a majority of the entity’s residual returns or both. A variable interest entity is a corporation, partnership, trust or any other legal structure used for business purposes that either does not have equity investors with voting rights or has equity investors that do not provide sufficient financial resources for the entity to support its activities. A variable interest entity often holds financial assets, including loans or receivables, real estate or other property. A variable interest entity may be essentially passive or it may engage in research and development or other activities on behalf of another company. The consolidation requirements of FIN 46 apply immediately to variable interest entities created after January 31, 2003. The consolidation requirements apply to older entities in the first fiscal year or interim period beginning after December 15, 2003. Some of the disclosure requirements apply to all financial statements issued after January 31, 2003, regardless of when the variable interest entity was established. We anticipate that the adoption of FIN 46 will not have a material impact on our financial position, results of operations or cash flows.

In April 2003, the FASB issued SFAS 149,“Amendment of Statement 133 on Derivative Instruments and Hedging Activities.”SFAS 149 is intended to result in more consistent reporting of contracts as either freestanding derivative instruments subject to SFAS 133 in its entirety, or as hybrid instruments with debt host contracts and embedded derivative features. In addition, SFAS 149 clarifies the definition of a derivative by providing guidance on the meaning of initial net investments related to derivatives. SFAS 149 is effective for contracts entered into or modified after June 30, 2003. We adopted SFAS 149 effective August 1, 2003 and the adoption of this statement did not have a material effect on our financial position, results of operations or cash flows.

Risks That Could Affect Future Results

The factors discussed below are cautionary statements that identify important risks and trends that could impact our future operating results and could cause actual results to differ materially from those anticipated in the forward-looking statements in this Report. Our fiscal 20022003 Form 10-K and other SEC filings contain additional details about these risks, as well as other risks that could affect future results.

Company-Wide Risk Factors That Could Affect Future Results

Our revenue and earnings are highly seasonal. Seasonality and other factors cause significant quarterly and annual fluctuationsWe face intense competitive pressures in our revenue and net income.Severalall of our businesses, are highly seasonal — particularly our tax businesses, but also small business to a lesser extent. This causes significant quarterly fluctuations in our financial results. Revenue and operating results are usually strongest during the second and third fiscal quarters ending January 31 and April 30. We experience lower revenues, and often significant operating losses, in the first and fourth quarters ending October 31 and July 31. Recently wewhich can have experienced an increasing concentration of revenue and net income in the third fiscal quarter. Our financial results can also fluctuate from quarter to quarter and year to year due to a variety of factors, including changes in product release dates, and the timing of acquisitions, dispositions, goodwill and intangible assets impairment charges and gains and losses related to marketable securities.

Fluctuations in interest rates can cause significant quarterly and annual fluctuations in our net income and asset values.Declines in interest rates have resulted in a significant decline in the interest income we earned on our investment portfolio during recent reporting periods, which has had a negative impact on our revenue, profitability and market position.We have formidable current and potential competitors. Accordingly, we expect competition to remain intense during fiscal 2004 and beyond. Our competitors in all our businesses may introduce new and improved products and services, reduce prices, gain better access to distribution channels, increase advertising (including advertising targeted at Intuit customers), and release new products and services before we do. Any of these competitive actions – particularly any prolonged price competition – could diminish our net income (loss)revenue and net income (loss) per share. Declining interest rates canprofitability. They could also reduceaffect our ability to keep existing customers and acquire new customers.

We are implementing new information systems that are important for our ability to execute on our growth strategy, and problems with the valuedesign or implementation of these systems could interfere with our interest rate sensitive assets, such as certain assets that relatebusiness and operations.We are in the process of implementing new information systems to replace our existing systems. As a part of this effort, we began implementing in fiscal 2003, and will continue to implement in fiscal 2004, new software applications to manage our business and finance operations. We may not successfully implement these new systems and transition data, and even if we do succeed, the implementation may be much more costly than we anticipated. Any disruptions relating to these systems enhancements could adversely impact our ability to do the following in a timely and accurate manner: take customer orders, ship products, provide services and support to our payroll business.customers, bill

Business integration of acquired companies can present challenges and we may not fully realize the intended benefits of our acquisitions.During the past few years, we have completed numerous acquisitions. These acquisitions have expanded our product and service offerings, personnel and geographic locations. Integrating and organizing acquired businesses creates challenges for our operational, financial and management information systems, as well as for our product development processes. This can put a strain on our resources and be expensive and time consuming. If we do not adequately address issues presented by growth through acquisitions, we may not fully realize the intended benefits (including financial benefits) of these acquisitions.

Our acquisition strategy entails a number of challenges that could limit our successful implementation of the strategy.A key component of our Right for My Business strategy is to continue to expand our product and service offerings, and we expect that a significant portion of this expansion will result from acquisitions. We could face the following risks relating to our strategy and future acquisitions, in addition to the integration challenges noted above:

Increased competition for acquisition opportunities could inhibit our ability to complete suitable acquisitions, and could also increase the price we would have to pay to complete acquisitions.
If we are unable to complete acquisitions successfully, we may not be able to develop and market products for new industries or applications with which we may not be familiar.
Future acquisitions may require us to issue shares of our stock and stock options to owners of the acquired businesses, which would result in dilution to the equity interests of our stockholders.
Despite our due diligence reviews, acquired businesses may bring with them unanticipated liabilities, business or legal risks or operating costs that could harm our results of operations or business, reduce or eliminate any benefits of the acquisition or require unanticipated expenses.
If we fail to retain the services of key employees of acquired companies for significant time periods after the acquisition of their companies, we may experience difficulty in managing the acquired company’s business and not realize the anticipated benefits of the acquisition.

Acquisition-related costs can cause significant fluctuation in our net income. Our recent acquisitions have resulted in significant expenses, including amortization of purchased software (which is reflected in cost of revenue), as well as charges for in-process research and development, and amortization and impairment of goodwill, purchased

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intangibles and deferred compensation (which are reflected in operating expenses). Total acquisition-related costs in the categories identified above were $263.0 million in fiscal 2001, $196.0 million in fiscal 2002track our customers, fulfill contractual obligations and $34.0 million in the first halfotherwise run our business. In addition, many of fiscal 2003. Fiscal 2003 acquisition-related costs have declined primarily because ofour newer businesses depend on a change in accounting for goodwill. However,different operational infrastructure than our desktop software businesses, and we may incur less frequent, but larger, impairment charges relatedexpect to the goodwill already recorded and to goodwill arising out of future acquisitionsencounter difficulties as we continuedevelop, expand and modify our internal systems and procedures – including call center, customer management, order management, billing and other systems – to expand our business. We expect total acquisition-related costs for fiscal 2003 to be approximately $66.0 million, assuming no additional acquisitions or impairment charges. As of January 31, 2003, we had an unamortized goodwill balance of approximately $583.9 million, which could be subject to impairment charges in the future. Additional acquisitions, and any additional impairment of the value of purchased assets, could have a significant negative impact on our future operating results.

support these businesses. If we are requiredunable to account for options undersuccessfully implement new information systems, our employeefinancial position, results of operations, cash flows and stock plans as a compensation expense, it would significantly reduce our net income and earnings per share.There has been increasing public debate about the proper accounting treatment for employee stock options. Although we are not currently required to record any compensation expense in connection with option grants that have an exercise price at or above fair market value, it is possible that future laws or regulations will require us to treat all stock options as a compensation expense. Note 11 of the financial statements shows the impact that such a change in accounting treatment would have had on our net income (loss) and net income (loss) per share if it had been in effect during the reporting periods shown and if the compensation expense were calculated as described in Note 11.

The general decline in economic conditions could lead to reduced demand for our products and services.The continuing downturn in general economic conditions has led to reduced demand for a variety of goods and services, including software and other technology products. If conditions decline, or fail to improve, in geographic areas that are significant to us, such as the United States and Canada, we could see a significant decrease in the overall demand for our products and services that could harm our operating results.be adversely affected.

If we do not continue to successfully develop new products and services in a timely and efficient manner, our future financial results will suffer.OverWe must continually develop new products and services and improve existing products and services so that we can remain competitive in the past two years,markets we serve and in the markets we seek to enter. In executing our customer-focused product strategies, we have introduced a number of new desktop software products and services that are specially designed for specific businesses and consumer needs. We believeMany of our offerings have posed new product development challenges for us because they require that it is necessary to continually develop new products and services and to improve existing products and services to remain competitive in the markets we serve. Failure to do so may give competitors opportunities to improve their competitive position at our expense and result in declines in our revenue and earnings. However, developing and improving our products and services becomes more complex as we increase the number of softwareintegrate with one another and with both our web sites and our internal information systems. In addition, our customers expect – and our business model contemplates – increased functionality and greater inter-operability among our products that we offer. Theand services. Moreover, our development and enhancement processes involve several risks, including challenges in hiring and retaining highly qualified employees, the risk of delays in product and service launches, and the risk of defects that hinder performance.performance and the risk that consumers will not buy new or modified offerings. Failure to timely and successfully develop new products and services would harm our competitive position and result in declines in our revenue and earnings.

The expansion ofExpanding our product and service offerings creates risks due to the increasing complexity and decreasing predictability of our revenue streams.Our expanding range of products and services generates more varied revenue streams than our traditional desktop software businesses. The accounting policies that apply to these revenue streams are more complex than those that apply to our traditional products and services. We expect this trend to continue with future acquisitions.as we acquire additional companies. For example, as we begin to offer additional features and options as part of multiple-element sales arrangements, we could be required to defer a higher percentage of our product revenue at the time of sale than we do for traditional products, whichproducts. This would decrease revenue at the time products are shipped, but result in moreincreased revenue in fiscal periods after shipment. In addition, some of our newerVertical Business Management Solutions businesses offer higher-priced business management software products and services. Revenue attributable to these higher priced products and services with significantly higher prices than we have traditionally offered. Revenue from these offerings tends to be less predictable than revenue from our traditional desktop products, due to longer sales and implementation cycles. These businesses also tend to rely on a relatively small number of large orders for a substantial portion of their revenue in a particular quarter, which could cause our quarterly revenue from these businesses to fluctuate.

The expansionAny significant failure in our technology systems could harm our operations and our financial performance.We rely on a variety of technology systems to take and fulfill customer orders, handle customer service requests, host our Web-based activities, support internal operations, store customer and company data and perform other functions. Our technology systems could be damaged or interrupted, lose customer data or otherwise fail to perform at levels necessary to support our business operations. Any significant failure in our technology systems could prevent us from accepting and fulfilling customer orders and adversely impact our operations. To reduce the likelihood of interruptions, we must continually upgrade our systems and processes to ensure that we have adequate recoverability, which is costly and time consuming. While we have backup systems for certain aspects of our operations, our systems are not fully redundant and our disaster recovery planning may not be sufficient for all eventualities. In addition, we may have inadequate insurance coverage or insurance limits to compensate us for losses from a major interruption. If our technology systems were to fail, it could harm our financial performance, damage our reputation and be expensive to remedy.

Business integration of acquired companies presents several challenges and we may not fully realize the intended benefits of our acquisitions if we do not successfully integrate them with our operations.During the past few years, we have completed numerous acquisitions (one in fiscal 2004, two in fiscal 2003 and five in fiscal 2002), and we expect to continue to pursue acquisitions as part of our business strategy. These acquisitions expand our product and service offerings, personnel and geographic locations and require us to integrate different company cultures, management teams and business infrastructures. The integration process can strain our resources and be expensive and time consuming, particularly if we are integrating multiple companies at the same time. Promptly and efficiently integrating acquired businesses creates risks due tochallenges for our operational, financial and management information systems, as well as for our product development processes. Depending on the operational infrastructure required to supportsize and complexity of an acquisition, and the number of acquisitions we are concurrently integrating, our expanded portfoliosuccessful integration of products and services.Many of our newer businesses dependthe entity depends on a different operational infrastructure than our desktop software businesses, and we must continually develop, expand and modify our internal systems and procedures – including call center, customer management, order management, billing and other systems – to support these businesses.variety of factors, including:

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Retaining key employees
Managing facilities and employees in different geographic areas
Retaining key customers, and
Integrating or coordinating research and development, product manufacturing, and sales and marketing programs.

Despite our efforts to adequately staff and equip our customer service and technical support operations, we cannot always respond promptly to customer requests for assistance.We occasionally experience customer service and technical support problems, including longer than expected waiting times for customers when our staffing isand systems are inadequate to

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handle a higher than anticipatedhigher-than-anticipated volume of requests. These situationsWhen we experience these problems, they can adversely affect customer relationships and our financial performance.results (due to lost revenue because of our inability to accept orders for our products or increased costs). We also risk losing service at any one of our customer contact centers and our redundancy systems could prove inadequate to provide backup support. In order toaddition, our customer-focused business strategy presents additional technical support challenges as we increase the number and complexity of the products we offer, particularly for our QuickBooks, Consumer Tax and Vertical Business Management Solutions segments. To improve our customer service and technical support,performance in this area, we must continue to focus on eliminatingeliminate underlying causes of customer requests for service and support requests through product improvements, better order fulfillment processes, and more robust self-help tools. We must also improve our ability to accurately anticipatetools, and better forecasting of demand for customer servicesupport services. Implementing any of these improvements can be expensive, time consuming and technical support.

We face risks relating to customer privacy and security and increasing regulation, which could hinder the growth of our businesses.Despite our efforts to address customer concerns about privacy and security, these issues still pose a significant risk, and we have experienced lawsuits and negative publicity relating to privacy issues. A major breach of customer privacy or security by Intuit, or even by another company, could have serious consequences for our businesses, including reduced customer interest and/or additional regulation by federal or state agencies. In addition, we have incurred significant expenses to comply with mandatory privacy and security standards and protocols. Additional similar federal and state laws, and/or laws that govern telemarketing activity, may be passed in the future, and the cost of complying with additional legislation could have a negative impact on our operating results.ultimately prove unsuccessful.

We face several risks relating toGiven the nature of the products and services that we offer, our retail distribution channel.revenue and earnings are highly seasonal.We face ongoing challenges in negotiating favorable terms (including financial terms) with retailers, due in part to the recent trend of declining importance of software as a retail category. In addition, any termination or significant disruptionSeveral of our relationship with anybusinesses are highly seasonal – particularly our tax businesses, but also our small business software and service offerings to a lesser extent. This causes significant quarterly fluctuations in our financial results. Revenue and operating results are usually strongest during the second and third fiscal quarters, which end January 31 and April 30. We experience lower revenues, and we often experience significant operating losses, in the first and fourth quarters, which end October 31 and July 31. Our financial results can also fluctuate from quarter to quarter and year to year due to a variety of factors, including changes in product sales mix that affect average selling prices, product release dates, the timing of sales of our major resellers could result inhigher-priced Vertical Business Management Solutions offerings, our methods for distributing our products, including the shift to a decline in our net revenue. Also, any financial difficulties of our retailers could have an adverse effect on our operating expenses if uncollectible amounts from them exceed the bad debt reserves we have established.

We rely on third-party vendors to handle substantially all outsourced aspects of manufacturing and distribution for our primary retail desktop software products.To manufacture and distribute our primary retail products at the time of product launches and to replenish products in the retail channel after the primary launch, we have manufacturing relationships with Modus Media and Sony, and a distribution arrangement with Ingram Micro Logistics. While we believe that relying on only three outsourcers for product launches and replenishment improves the efficiency and reliability of these activities, relying on any vendor for a significant aspect of our business can have severe negative consequences if the vendor fails to perform at acceptable service levels for any reason, including but not limited to financial difficulties of the vendor.

Actual product returns may exceed returns reserves, particularly for our consumer tax preparation software.We ship more desktop software products to our distributors and retailers than we expect them to sell, in order to reduce the risk that distributors or retailers will run out of products. This is particularly trueconsignment model for our consumer tax products which have a short selling season. Like most software companies,that we have a liberal product return policysell through retail distribution channels, and we have historically acceptedthe timing of acquisitions, dispositions, and goodwill and purchased intangible asset impairment charges.

Acquisition-related costs can cause significant product returns. We establish reserves for product returnsfluctuation in our financial statements, based on estimated future returnsnet income. Our recent acquisitions have resulted in significant expenses, including amortization of products. See “Management’s Discussionpurchased software (which is reflected in cost of revenue), as well as charges for in-process research and Analysisdevelopment, and amortization and impairment of Financial Conditiongoodwill, purchased intangible assets and Results of Operations — Critical Accounting Policies — Net Revenue — Return and Rebate Reserves.” We closely monitor levels of product sales and inventorydeferred compensation (which are reflected in operating expenses). Total acquisition-related costs in the retail channelcategories identified above were $196.0 million in an effort to maintain reserves that are adequate to cover expected returns. Infiscal 2002, $56.6 million in fiscal 2003 and $9.3 million in the past, returnsfirst quarter of fiscal 2004. Fiscal 2003 and 2004 acquisition-related costs have not generally exceeded these reserves.declined primarily because of a change in the accounting treatment of goodwill. However, if we do experience actual returns that significantly exceed reserves, it would result in lower net revenue.

Legal protection for our intellectual property is not always effective to prevent unauthorized use or copying.Current U.S. laws that prohibit copying give us only limited practical protection from software “pirates,” and the laws of many other countries provide very little protection. Policing unauthorized use of our products is difficult, expensive and time-consuming. Although we incorporate product activation technology in some of our tax preparation products in order to reduce unauthorized sharing of the products, we expect that software piracy will continue to be a persistent problem for our desktop software products. In addition, the Internet may tend to increase, and provide new methods for, illegal copying of the technology used in our desktop and Internet-based products and services. We also face risks relating to our licensing of our intellectual property to third parties. In connection with our sale of our Quicken Loans mortgage business, we licensed the use of the Quicken Loans and Quicken Mortgage trademarksincur less frequent, but larger, impairment charges related to the purchaser. Ifgoodwill already recorded and to goodwill arising out of future acquisitions. As of October 31, 2003, we had an unamortized goodwill balance of approximately $691.3 million, which could be subject to impairment charges in the purchaser violates the termsfuture. Additional acquisitions, and any impairment of the trademark license, it could result in serious and irreparable harm to Intuit’s reputation and the value of purchased assets, could have a significant negative impact on our Quicken-related brands.

Our ability to conduct business could be impacted by a variety of factors, such as electrical power interruptions, earthquakes, fires, terrorist activities and other similar events.Our business operations depend on the efficient and uninterrupted operation of a large number of computer and communications hardware and software systems. These systems are vulnerable to damage or interruption from electrical power interruptions, telecommunication failures, earthquakes, fires, floods, terrorist activities and their aftermath, and other similar events. Any significant

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interruptions in our ability to conduct our business operations could reduce our revenue andfuture operating income. Our business interruption insurance may not adequately compensate us for the impact of interruptions to our business operations.results.

Specific Factors Affecting Our QuickBooks, Small Business Products and Services and Vertical Business Management Solutions Segments

Despite positive early indicators, itIn our QuickBooks and our Small Business Products and Services businesses, we face a wide range of competitive risks that could impact our financial results. Our QuickBooks business faces current competition from competitors’ desktop and Web-based software offerings. Many competitors and potential competitors have begun providing, or have expressed significant interest in providing, accounting and business management products and services to small businesses. As we expand the depth and breadth of our small business offerings, we face additional competition from others who are already offering industry-specific small business solutions and business management tools and services for larger small businesses. Microsoft has several small business offerings that compete with our small business offerings, including Microsoft Business Solutions Small Business Manager, Microsoft Business Solutions CRM and Business Contact Manager for Microsoft Office Outlook® 2003. We expect that Microsoft small business offerings will continue to compete with our small business offerings, perhaps even more directly in the future. In addition, we face direct competition in our Intuit Payroll Services Complete Payroll business from traditional payroll services offered by a number of companies, including ADP and Paychex. Our financial supplies business faces

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ongoing pricing pressures from many of our competitors. As we implement our Right for My Business strategy we face increased competitive threats from larger companies in bigger markets than we have historically faced.

We face competitive pressures in our Vertical Business Management Solutions segment. All of our Vertical Business Management Solutions businesses operate in highly competitive and fragmented environments where no competitor has a significant share of the market segment. We may experience pricing pressure in these market segments because we compete with many small companies, who have fewer resources than larger companies and are therefore more likely to focus on near-term sales. In each of these market segments, the possibility exists that through either consolidation within the market segment or the entry into the market segment of new companies a significant competitor will emerge.

It is too soon to provide assurance that we will be able to generate substantial and sustained revenue growth from new products and services in the small business accountingour QuickBooks, Small Business Products and business managementServices and Vertical Business Management Solutions segments.To meet our growth goals, we must generate revenue from a wider range of market and customer segments, as well as from new products and services. Although weThere are encouraged by early results, there are still a number ofmany risks associated with our growth strategy, including the following:including:

We may have difficulty identifying potential targets for acquisition.
 Our strategy depends on our successfully completing acquisitions and integrating acquired companies, which presents a number of challenges as described above under “Company-Wide Risk Factors.”companies.
 
 Our Right for My Business strategy is resulting in a dramatic increase in the number and complexity of the products and services that we offer. This is placingplaces greater demands on our research and development, and marketing and sales resources, as we must develop, market and sell both the new products and services as well asand periodic enhancements to an expanding portfolio of products and services. This will also require us to continually develop, expand and modify our internal business operations systems and procedures to gain better integration so we can support our new businesses, including our customer service and technical support contact centers, and our customer management, order management, billing and other systems.
 
 Many of the new products and services we areoffer, and will be offering, are much more complex than our traditional core desktop software products and are being priced accordingly. They will therefore require a more consultative sales process and a higher level of post-sales support.support, both of which could result in higher selling and marketing expenses. If we are not able to effectively adapt our marketing, sales, distribution and customer support functions to accommodate these changes, we will not succeed in generating significant or sustained revenue or net income from these new businesses.

We faceOur acquisition strategy entails a wide rangenumber of competitive riskschallenges that could impactlimit our financial results.Insuccessful implementation of the small business arena, we face current competition from competitors’ desktop software, as well as from other Web-based small business services products. Many competitors and potential competitors have begun providing, or have expressed significant interest in providing, accounting and business management products and services to small businesses. As we implementstrategy.A key component of our Right for My Business strategy is to continue to expand our product and service offerings, and we expect to derive a significant portion of this expansion from acquisitions. We could face increased competitive threats from larger companiesthe following risks relating to our strategy and future acquisitions, in bigger markets than we have historically faced.addition to the integration challenges noted above:

Competition for acquisition opportunities could inhibit our ability to complete suitable acquisitions, and could also increase the price we would have to pay to complete acquisitions.
If we are unable to complete acquisitions successfully, we may not be able to develop and market products for new industries or applications with which we may not be familiar.
Acquired businesses may bring with them unanticipated liabilities, business or legal risks or operating costs that could harm our results of operations or business, reduce or eliminate any benefits of the acquisition or require unanticipated expenses.
Future acquisitions may require us to issue shares of our stock and stock options to owners of the acquired businesses, which would result in dilution to the equity interests of our stockholders.
If we fail to retain the services of key employees of acquired companies for significant time periods after we acquire their companies, we may experience difficulty in managing the acquired company’s business and not realize the anticipated benefits of the acquisition.

Revenue growth for our vertical business management solutionsVertical Business Management Solutions segment may be hindered by a variety of factors, which could have a negative impact on overall company revenue growth.Revenue growth for our verticalVertical Business Management Solutions business management solutions is subject to numerous risks, includingmany risks. Among these are the negative impact of the current economic environment on customer purchases of the relatively high-priced software solutions offered by these businesses, strong pricing pressure in these markets because we compete with many small companies, who have fewer resources than larger companies and are therefore more likely to focus on near-term sales,our vertical businesses,ability to successfully acquire other companies and the potential disruption to the businesses of the acquired companies during

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the acquisition integration process. In addition, revenue growth in any particular period may be difficult to predict because of the complex revenue streams generated by these businesses, and the corresponding complexity in the accounting policies that apply to them.

Our payroll business facesbusinesses face a number of risks that could have a negative impact on revenue and profitability.For our payroll offerings,businesses, we must be able to process customer data accurately, reliably and in a timely manner in order to attract and retain customers and avoid the costs associated with errors. Our outsourcedWe must also accurately and timely develop new and upgraded payroll products to enable our customers to meet the various regulatory deadlines associated with employer-related payroll activities. If we failed to timely deliver any of our payroll products, it could cause our current and prospective customers to choose a competitor’s product for that year’s payroll and not to purchase Intuit products in the future. Since our payroll businesses involve processing large amounts of payroll funds and remitting large amounts of income taxes, there is a potential for errors in processing the payments or misappropriation of payroll funds by either our customers’ employees or our own employees. Any such error or misappropriation could subject Intuit to liabilities that could be substantial. In addition, we are authorized by our customers to transfer money from their bank accounts to fund amounts owed to their employees and taxing authorities. It is possible that we could be held liable for such amounts in the event the client has insufficient funds to cover them. Moreover, our payroll businesses, other than our Do-It-Yourself product, include as part of their revenue interest on customer deposits as part of their revenue.not yet remitted to taxing authorities or to customers’ employees. If interest rates continuedecline, or regulatory changes occur that either decrease the amount of taxes withheld or allow less time to decline,remit taxes to taxing authorities, it would result in less interest revenue for those businesses. In orderIf any of the above eventualities came to generate sustainedpass, it could have a negative impact on the revenue, profitability and future growth forof our Intuit Payroll Services Complete Payroll, we will be required to successfully develop and manage a more extensive and proactive direct field sales operation, which is a different distribution method than those we have historically relied on.payroll businesses.

Specific Factors Affecting Our Consumer Tax Segmentand Professional Accounting Solutions Segments

We face intense competitive pressures from both the private sectorand public sectors in our consumer tax preparation software business.Consumer Tax and Professional Tax businesses that could have a negative impact on revenue, profitability and market position.There are formidable current and potential competitors in the private sector for both our consumer and professional tax products, and we expect competition to remain

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intense during fiscal 2003in the future. Our major domestic competitor for both desktop and beyond. These competitive pressures can have a negative impact on our revenue, profitability and market position.

OurWeb-based consumer tax preparation business also faces competition from publicly funded government entities. Wesoftware continues to be H&R Block, and our largest professional tax competitors are CCH Incorporated; Kleinrock Publishing; and the Thomson Corporation. In addition, we face current and potential competition from a number of publicly-funded statepublicly funded government entities that are offering individual taxpayers electronic tax preparation and/or filing services, at no cost to individual taxpayers. If state governmental agencies are ultimately successful in their effortsable to develop consumer tax preparation and filing services and to gain consumer acceptance of those services, it could have a negative impact on our financial results in future years. The federal government announcedsigned a proposal in August 2002 that would mitigate the risk of government encroachment in federal tax preparation and filing services. Under anthree-year Free File Alliance agreement signed in October 2002 for at least the next three years,under which a number of private sector companies, rather than the federal government, will provideare providing Web-based federal tax preparation and filing services at no cost to lower income taxpayers and other underserved taxpayers through voluntary public serviceservices initiatives such as our Intuit Tax Freedom Project. Despite this positive development,However, future administrative, regulatory or legislative activity in this area could adverselyhave a strong adverse impact Intuitthe financial performance of our Consumer Tax and other companies that provide tax preparation software and services. Intuit is actively working with others in the private sector, as well as with state government policy makers, to help clarify the appropriate roles for government agencies and the private sector in the electronic commerce marketplace.Professional Tax businesses.

The product activation technology that we introduced into certain TurboTax desktop products last year could have an adverse impact on this season has increased the uncertainty relating to the short-term financialyear’s results for our Consumer Tax businessbusiness.. FederalDuring tax year 2002, federal versions of TurboTax desktop products for Windows now includeincluded product activation technology that helpshelped to prevent unlicensed users from using pass-along and/or counterfeit copies of TurboTax to print or electronically file a tax return. The introduction of product activation has generated negative commentary in the media and in online forums and has also resulted in a modest increase in the volume of customers contacting our customer service and technical support centers. We believeWhile we have publicly announced that we will not include product activation is an appropriate measure to protect Intuit’s intellectual property by reducing organized piracy and unauthorized sharingin retail versions of our product. In turn, this should result in more users ofTurboTax for Windows for the product purchasing licensed copies. However, in the short-term,upcoming tax season, there is uncertainty about whether the negative publicity and customer reactions to, and experiences with, this technology last year will impact our Consumer Tax business this year. Any significant negative repercussions relating to product activation could adversely impact our fiscal 2004 results this season.for our Consumer Tax business, in particular, and our financial performance as a whole.

Significant problems or delays in developing our Consumer Tax and Professional Tax products would result in lost revenue and customers.Developing tax preparation software presents unique challenges because of the demanding annual development cycle required to incorporate unpredictable tax law and tax form changes each year and because our customers expect high levels of accuracy and a timely launch of these products. Our tax preparation software business, which represents a substantial portion of our annual revenue, is highly seasonal since the customers in that market generally prepare and file their taxes by April 15. A significantly late product launch could cause our current and prospective customers to choose a competitor’s product for that year’s tax season or to choose not to purchase tax

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preparation software at all, which would result in lost revenue in the current tax year and would make it more difficult for us to sell our products to customers in future tax seasons. Moreover, the rigid development timetable increases the risk of bugs or errors in our products. Any major defects could lead to negative publicity, customer dissatisfaction, lost revenue and increased operating expenses, including expenses resulting from correcting defects or errors in our products, expenses resulting from increased activity at our customer contact centers and, expenses resulting from our commitment to reimburse penalties and interest paid by consumer customers due solely to calculation errors in our products.

If we fail to maintain reliable and responsive service levels for our electronic tax offerings, we could lose revenue and customers.Our Web-based tax preparation and electronic filing services must effectively handle extremely heavy customer demand during the peak tax season.season and the exact level of demand for these offerings is difficult to predict. We face significant risks and challenges in maintaining highthese services and maintaining adequate service levels, particularly during peak volume service times. The exact level of demand for TurboTax for the Web andFor example, we experienced a relatively brief unscheduled interruption in our electronic filing is impossibleservice on April 15, 2003 during which certain users of our professional tax products were unable to predict.receive confirmation from us that their electronic filing had been accepted, and we reached maximum capacity for a short period on April 15, 2002. We also face risks related to the performance of our redundancy and data recoverability systems in these businesses. If our redundancy and data recoverability systems are inadequate, then we could lose the ability to provide these services – or provide these services at inadequate levels – to our customers. If we are unable to meet customer expectations in a cost-effective manner,experience any prolonged difficulties with our Web-based tax preparation or electronic filing service at any time during the tax season, we could lose current and future customers, receive negative publicity and incur increased operating costs, any of which could have a significant negative impact on the financial and market success of these businesses.

Specific Factors Affecting Our Personal Finance Businessbusinesses and have a negative impact on our near-term and long-term financial results.

The long-term viability of our personal finance business will depend on our abilityIf we are unable to provide new products and services that can generate revenue growth and enable us to compete effectively. The demand for personal finance software such as Quicken and for Internet advertising on Web sites like Quicken.com has weakened significantly over recent years and revenue for our personal finance business has declined. We must identify and capitalize on additional sources of revenue to provide sustainable future growth for our personal finance business. It is too early to tell whether our recently launched Quicken Brokerage powered by Siebert will generate sustainable revenue growth. Furthermore,increase accountant-facilitated sales, it is unlikely that the brokerage service, even if successful, will by itself be sufficient to sustain our personal finance business, so we must identify additional sources for growth. In addition, our personal finance products face aggressive competition that could have a negative impact on revenue profitabilitygrowth.We are currently focused on developing relationships with accounting professionals in order to expand our opportunities to sell small business products and market position. Our Quicken products compete directly with Microsoft Money and with Web-based personal finance tracking and management tools that are often available at no costservices to consumers. Competitive pressures could result in reduced revenue and lower profitabilitytheir clients under our “Right for My Firm, Right for My Clients” strategy. We view this strategy as an important driver for our Quicken product line.Professional Accounting Solutions segment, as well as our QuickBooks and Small Business Products and Services businesses. However, since this is a new model for us, we face several risks associated with it, including the risk that we will not be able to effectively execute this strategy and the risk that we will not derive the anticipated benefits (including financial benefits) from this strategy. Moreover, we face intense competition in this effort, as there are an increasing number of alliances between accountants and other professional tax preparers and providers of small business software and services that aim to capitalize on accountant-facilitated sales of small business products and services to their clients.

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ITEM 3
QUANTITATIVE AND QUALITATIVE DISCLOSURES ABOUT MARKET RISK

Short-Term Investment Portfolio

We do not hold derivative financial instruments in our short-term investment portfolio. Our short-term investments consist of instruments that meet quality standards consistent with our investment policy. This policy dictatesspecifies that, except for short-term investments,direct obligations of the United States government, securities issued by agencies of the United States government, and money market or cash management funds, we diversify our holdings and limit our short-term investments with any individual issuer in a managed portfolio to a maximum of $5 million.$5.0 million in each of our three managed portfolios.

Interest Rate Risk

Our cash equivalents and short-term investment portfolio are subject to market risk due to changes in interest rates. Interest rate movements affect the interest income we earn on cash equivalents and short-term investments and the value of those investments.

Over the past few years, we have experienced significant reductions in our interest income due to declines in interest rates. These declines have led to interest rates that are low by historical standards and we do not believe that further decreases in interest rates will have a material impact on the interest income earned on our cash equivalents and short-term investments held at JanuaryOctober 31, 2003.

Impact of Foreign Currency Rate Changes

The functional currency of all our international subsidiaries is the local currency. Assets and liabilities of our foreign subsidiaries are translated at the exchange rate on the balance sheet date. Revenue, costs and expenses are translated at average rates of exchange in effect during the period. We report translation gains and losses as a separate component of stockholders’ equity. We include net gains and losses resulting from foreign exchange transactions on our statement of operations.

Since we translate foreign currencies (primarily Canadian dollars and British pounds) into U.S dollars for financial reporting purposes. Accordingly,purposes, currency fluctuations can have an impact on our financial results, though theresults. The historical impact of currency fluctuations has generally been immaterial. We believe that our exposure to currency exchange fluctuation risk is insignificantnot significant primarily because our globalinternational subsidiaries invoice customers and satisfy their financial obligations almost exclusively in their local currencies. For each of the fiscal years ended July 31, 2000, 2001 and 2002 and for the first six months of fiscal 2003, thereThere was an immateriala nominal currency exchange impact from our intercompany transactions.transactions for fiscal 2001 and 2002. Due primarily to the effect of the weakening U.S. dollar on intercompany balances with our Canadian subsidiary, we recorded foreign currency exchange gains of $5.4 million in fiscal 2003 and $3.3 million in the first quarter of fiscal 2004. Although the impact of currency fluctuations on our financial results has generally been immaterial in the past and we believe that for the reasons cited above currency fluctuations will not be significant in the future, there can be no guarantee that the impact of currency fluctuations will not be material in the future. As of JanuaryOctober 31, 2003, we had onedid not engage in foreign currency hedge contract that related to the sale of our Japanese subsidiary. See Note 6 to the financial statements.hedging activities.

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ITEM 4
CONTROLS AND PROCEDURES

(a) Evaluation of Disclosure Controls and Procedures
 
  The SEC definesBased on our management’s evaluation (with the term “disclosureparticipation of our principal executive officer and principal financial officer) of our disclosure controls and procedures” to mean a company’sprocedures (as defined in Rules 13a-15(e) and 15d-15(e) under the Securities Exchange Act of 1934, as amended (the “Exchange Act”)) as required by Rules 13a-15 and 15d-15 under the Exchange Act, as of the end of the period covered by this report, our principal executive officer and principal financial officer have concluded that such disclosure controls and other procedures that are designedeffective to ensure that information required to be disclosed by us in the reports that it fileswe file or submitssubmit under the Securities Exchange Act of 1934 is recorded, processed, summarized and reported within the time periods specified in the SEC’sSecurities and Exchange Commission rules and forms. Our chief executive officer and our chief financial officer, based on their evaluation of our disclosure controls and procedures within 90 days before the filing date of this report (the “Evaluation Date”), concluded that our disclosure controls and procedures were effective for this purpose.
 
(b) Changes in Internal ControlsControl Over Financial Reporting
 
  There werewas no significant changeschange in our internal controlscontrol over financial reporting during our first fiscal quarter that has materially affected, or is reasonably likely to materially affect, our knowledge, in other factors that could significantly affect these controls subsequent to the Evaluation Date.internal control over financial reporting.

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PART II
ITEM 1
LEGAL PROCEEDINGS

On March 3, 2000, a class action lawsuit, Bruce v. Intuit Inc., was filed in the United States District Court, Central District of California, Eastern Division. Two virtually identical lawsuits were later filed: Rubin v. Intuit Inc., was filed on March 8, 2000 in the United States District Court, Southern District of New York and NewbyLeonard Knable et al. v. Intuit Inc. was filed in Los Angeles County Superior Court on April 27, 2000,February 24, 2003. The original complaint alleged various claims for unfair practices and deceptive and misleading advertising, fraud and deceit and product liability, on behalf of a purported class. The allegations are based on allegedly defective design and operation of the product activation feature in Intuit’s TurboTax 2002 for Windows desktop software and Intuit’s representations and disclosures about product activation. The complaint seeks disgorgement of revenue from the United States District Court, Central Districtsale of California, Eastern Division. The Rubin case wasthe product, compensatory and punitive damages, injunctive relief and attorneys’ fees and costs. On Intuit’s motion, the court dismissed the complaint on November 19, 2001. The BruceSeptember 29, 2003, but granted plaintiffs leave to amend. Plaintiffs filed an amended complaint on October 30, 2003, adding causes of action for trespass to chattels, breach of contract, breach of the covenant of good faith and Newby lawsuits were consolidated into one lawsuit, In refair dealing, and negligent misrepresentation. Intuit Privacy Litigation, filed on July 28, 2000 in the United States District Court, Central District of California, Eastern Division. Following Intuit’s successfulwill file a motion to dismiss several of the claims, an amended complaint was filed on May 2, 2001. A similar lawsuit, AlmanzaDecember 4, 2003. Discovery is stayed pending the court’s decision on Intuit’s second motion to dismiss.

On September 17, 2003, Muriel Siebert & Co., Inc. v. Intuit Inc. was filed on March 22, 2000 in the SuperiorSupreme Court of the State of California, San BernardinoNew York, County Rancho Cucamonga Division. An amended complaint in the Almanza suit was filed on October 26, 2000. These purported class actions alleged violations of New York. The lawsuit alleges various federal and California statutes and common law claims for invasionbreach of privacy based uponcontract, breach of express and implied covenants of good faith and fair dealing, breach of fiduciary duty, misrepresentation and/or fraud, and promissory estoppel. The allegations relate to Quicken Brokerage powered by Siebert, a strategic alliance between the alleged intentional disclosure to third parties of personal and private customer information entered at Intuit’s Quicken.com Web site.two companies. The complaints sought injunctive relief, orders to disgorge profits related to the alleged acts, and statutorycomplaint seeks compensatory, punitive, and other damages. On January 6, 2003, a settlement between Intuit believes this lawsuit is without merit and intends to defend the plaintiffs’ counsel in all of the remaining cases was preliminarily approved by the federal court with a final approval hearing scheduled for June 2003. The proposed settlement terms are not material to Intuit.litigation vigorously.

Intuit is subject to certain routine legal proceedings, as well as demands, claims and threatened litigation, that arise in the normal course of our business. We currently believe that the ultimate amount of liability, if any, for any pending claims of any type (either alone or combined) will not materially affect our financial position, results of operations or liquidity. However, the ultimate outcome of any litigation is uncertain, and either unfavorable or favorable outcomes could have a material negative impact. Regardless of outcome, litigation can have an adverse impact on Intuit because of defense costs, diversion of management resources and other factors.

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ITEM 2
CHANGES IN SECURITIES AND USE OF PROCEEDS

On April 29, 1998, the Board of Directors adopted a stockholder rights plan designed to protect the long-term value of Intuit for its stockholders during any future unsolicited acquisition attempt, as described in Intuit’s fiscal 2002 Form 10-K. Under the terms of the rights plan, a dividend was paid of one right for each share of Common Stock outstanding as of May 11, 1998, and thereafter, one right is issued with each share of Common Stock that becomes outstanding, until the occurrence of certain defined events under the rights plan. Each right established under the rights plan, upon the occurrence of certain defined events under the rights plan, may be exercised to purchase 1/3000th of a share of Series B Junior Participating Preferred Stock. On January 30, 2003, the Board of Directors amended the rights plan to change the exercise price for the rights from $83.33 per 1/3000th share to $300 per 1/3000th share.

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ITEM 4
SUBMISSION OF MATTERS TO A VOTE OF SECURITY HOLDERS

At Intuit’s Annual Meeting of Stockholders held on December 12, 2002,October 30, 2003, our stockholders voted as follows on the followingbelow proposals:

1. Proposal to elect directors:

                
 For Withheld For Withheld
 
 
 
 
Stephen M. Bennett 182,356,588 3,608,573  175,453,577 3,950,351 
Christopher W. Brody 176,722,167 9,242,994  167,904,562 11,499,366 
William V. Campbell 179,495,419 6,469,742  177,933,474 1,470,454 
Scott D. Cook 184,289,531 1,675,630  177,895,782 1,508,146 
L. John Doerr 184,177,405 1,787,756  177,439,562 1,964,366 
Donna L. Dubinsky 181,293,841 4,671,320  168,110,762 11,293,166 
Michael R. Hallman 176,640,231 9,324,930  168,084,154 11,319,774 
Stratton D. Sclavos 183,962,024 2,003,137  177,669,700 1,734,228 

2.Proposal to amend the Intuit Inc. 2002 Equity Incentive Plan to increase the number of shares of common stock available for issuance under that plan by 4,850,000 shares:

For
Against
Abstain
Broker Non-Votes
94,112,418 90,846,567 1,006,176 0

3. Proposal to amend Intuit’s 1996 Employee Stock Purchase Plan to increase the number of shares of common stock available for issuance under that plan by 1,100,000 shares and increase the frequency of offering periods:

For
Against
Abstain
Broker Non-Votes
181,154,463
3,800,308
1,010,391
0

4.Proposal to amend Intuit’s 1996 Directors Stock Option Plan to increase the number of shares of common stock available for issuance under that plan by 150,000 shares and to add 5,000-share annual option grants for members of the Nominating Committee of our Board of Directors and reduce the annual option grants to eligible Board members to 15,000500,000 shares:

     
For
150,302,430
Against
4,045,088
Abstain
874,193
Broker Non-Votes  155,170,686
29,706,285
1,088,190
024,182,217
 

5.Proposal to adopt the Intuit Inc. Senior Executive Incentive Plan:

For
Against
Abstain
Broker Non-Votes
174,303,097
10,572,826
1,089,238
0

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6.3. Proposal to ratify the appointment of Ernst & Young LLP as Intuit’s independent auditors for fiscal 2003:2004:

     
For
158,405,194
Against
20,006,049
Abstain
992,685
Broker Non-Votes  167,280,448
17,706,630
978,083
0
 

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ITEM 5
OTHER MATTERS

CHANGES IN EXECUTIVE OFFICERS

In August 2002, Greg J. Santora, Intuit’s then-currentThomas E. Weigman joined Intuit as our Senior Vice President and Chief FinancialMarketing Officer announced his planson September 8, 2003. Prior to retire fromjoining Intuit, at the end of calendar 2002. Mr. Santora resignedWeigman served as an officer of Intuit on January 5, 2003.

Robert B. (“Brad”) Henske was appointed asSprint Corporation’s Senior Vice President, Consumer Strategy and Communications Group, from February 1999 through June 2000; as its President, Consumer Services Group-Long Distance, from February 1995 to February 1999; and as its Chief FinancialMarketing Officer, of Intuit on January 6, 2003. He served as Senior Vice President and Chief Financial Officer of Synopsys, Inc., a supplier of electronic design automation software,Long Distance, from May 2000 until January 2003. From January 1997February 1991 to December 1999,February 1995. Mr. Henske was a partner at Oak Hill Capital Management, a Robert M. Bass Group private equity investment firm. Mr. HenskeWeigman, age 56, holds a Bachelor of Science degree in ChemicalCivil Engineering from RiceLehigh University and an MBA in finance and strategic management from The Wharton School, University of Pennsylvania.

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ITEM 6
EXHIBITS AND REPORTS ON FORM 8-K

We have filed the following exhibits as part of this report:

           
      Incorporated By Reference

      
    Filed with      
Exhibit   this      
No. Exhibit Description Form 10-Q Form File No. Date Filed


 
 
 
 
10.01 
4.01Third Amended and Restated Rights Agreement datedIntuit 1996 Employee Stock Purchase Plan, as of Januaryamended through October 30, 2003 between Intuit Inc. and American Stock Transfer and Trust Company, as Rights Agent8-A/A000-211802/18/03
4.02Form of Right Certificate for Series B Junior Participating Preferred Stock (included in Exhibit 4.01 as Exhibit B)8-A/A000-211802/18/03
10.01+Separation Agreement dated December 30, 2002 between Intuit Inc. and Greg J. Santora X
     
10.02 Form of Stock Bonus Agreement (Matching Unit) under the Intuit 2002 Equity Incentive Plan related to the Executive Stock Ownership Program X
     
10.02+10.03 Employment Agreement dated December 30, 2002 between Intuit Inc. and Robert “Brad” HenskeNicholas J. Spaeth, dated July 27, 2003 X
     
10.04 Employment Agreement between Intuit and Thomas E. Weigman, dated August 8, 2003 X
     
10.03+31.01 Intuit Inc. SeniorRule 13a-14(a) Certification (Chief Executive Incentive Plan adopted on December 12, 2002DEF14A Appendix 3000-2118010/23/02
10.04+1996 Directors Stock Option Plan and forms of Agreement, as amended by the Board on January 30, 2003Officer)* X
     
31.02 Rule 13a-14(a) Certification (Chief Financial Officer)* X
     
10.05+32.01 1998 Option Plan for Mergers and Acquisitions, as amended by the Board on January 29, 2003Section 1350 Certification (Chief Executive Officer) X
     
32.02 
10.06+2002 Equity Incentive Plan, as amended by the Board on January 29, 2003Section 1350 Certification (Chief Financial Officer) X
10.07+1996 Employee Stock Purchase Plan, as approved by the stockholders on December 12, 2002S-8333-10221312/26/02

+     Management compensatory plan or arrangement.
* This certification is not deemed “filed” for purposes of Section 18 of the Securities Exchange Act of 1934, or otherwise subject to the liability of that section. Such certification will not be deemed to be incorporated by reference into any filing under the Securities Act of 1933 or the Securities Exchange Act of 1934, except to the extent that Intuit specifically incorporates it by reference.

Reports on Form 8-K filed during the secondfirst quarter of fiscal 2003:2004:

1. On November 15, 2002, Intuit filed a report on Form 8-K to report under Item 5 its financial results for the quarter ended October 31, 2002. Intuit’s balance sheet and statement of operations for the quarter ended October 31, 2002 were included in the 8-K.
2.On December 3, 2002, Intuit submitted a Report on Form 8-K to report under Item 9 that it was reiterating its then-current fiscal 2003 guidance.
3.On January 7,August 1, 2003, Intuit filed a report on Form 8-K to report under Item 5 that on July 30, 2003 it had appointed Robert “Brad” Henske as Senior Vice Presidententered into an amended and restated employment agreement with Stephen M. Bennett, the Company’s Chief FinancialExecutive Officer. Mr. Henske replaced Greg Santora, who announced his retirement in August 2002The amended and resigned on January 5, 2003. No financial statements were submittedrestated employment agreement was filed with the report.
2.On August 19, 2003, Intuit furnished a report on Form 8-K to report under Item 12 its financial results for the fourth quarter and fiscal year ended July 31, 2003, and to list under Item 7 a press release furnished with the filing. Intuit’s statement of operations and balance sheet for the fourth quarter and fiscal year ended July 31, 2003 were included with the press release that is an exhibit to the report.

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SIGNATURES

          Pursuant to the requirements of the Securities Exchange Act of 1934, the Registrant has duly caused this report to be signed on its behalf by the undersigned, thereunto duly authorized.

     
  INTUIT INC.
(Registrant)
 
Date: February 28,December 5, 2003 By:By: /s/ Robert B. Henske
    
    Robert B. (“Brad”) Henske
Senior Vice President and Chief Financial Officer
(Authorized Officer and Principal Financial Officer)

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CERTIFICATION

I, Stephen M. Bennett, certify that:

1.I have reviewed this quarterly report on Form 10-Q of Intuit Inc.;
2.Based on my knowledge, this quarterly report does not contain any untrue statement of a material fact or omit to state a material fact necessary to make the statements made, in light of the circumstances under which such statements were made, not misleading with respect to the period covered by this quarterly report;
3.Based on my knowledge, the financial statements, and other financial information included in this quarterly report, fairly present in all material respects the financial condition, results of operations and cash flows of the registrant as of, and for, the periods presented in this quarterly report;
4.The registrant’s other certifying officers and I are responsible for establishing and maintaining disclosure controls and procedures (as defined in Exchange Act Rules 13a-14 and 15d-14) for the registrant and we have:

a.designed such disclosure controls and procedures to ensure that material information relating to the registrant, including its consolidated subsidiaries, is made known to us by others within those entities, particularly during the period in which this quarterly report is being prepared;
b.evaluated the effectiveness of the registrant’s disclosure controls and procedures as of a date within 90 days prior to the filing date of this quarterly report (the “Evaluation Date”); and
c.presented in this quarterly report our conclusions about the effectiveness of the disclosure controls and procedures based on our evaluation as of the Evaluation Date;

5.The registrant’s other certifying officers and I have disclosed, based on our most recent evaluation, to the registrant’s auditors and the audit committee of registrant’s board of directors (or persons performing the equivalent function):

a.all significant deficiencies in the design or operation of internal controls which could adversely affect the registrant’s ability to record, process, summarize and report financial data and have identified for the registrant’s auditors any material weaknesses in internal controls; and
b.any fraud, whether or not material, that involves management or other employees who have a significant role in the registrant’s internal controls; and

6.The registrant’s other certifying officers and I have indicated in this quarterly report whether or not there were significant changes in internal controls or in other factors that could significantly affect internal controls subsequent to the date of our most recent evaluation, including any corrective actions with regard to significant deficiencies and material weaknesses.

Date: February 28, 2003
By:   /s/ Stephen M. Bennett

        Stephen M. Bennett
        President and Chief Executive Officer

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CERTIFICATION

I, Robert B. Henske, certify that:

1.I have reviewed this quarterly report on Form 10-Q of Intuit Inc.;
2.Based on my knowledge, this quarterly report does not contain any untrue statement of a material fact or omit to state a material fact necessary to make the statements made, in light of the circumstances under which such statements were made, not misleading with respect to the period covered by this quarterly report;
3.Based on my knowledge, the financial statements, and other financial information included in this quarterly report, fairly present in all material respects the financial condition, results of operations and cash flows of the registrant as of, and for, the periods presented in this quarterly report;
4.The registrant’s other certifying officers and I are responsible for establishing and maintaining disclosure controls and procedures (as defined in Exchange Act Rules 13a-14 and 15d-14) for the registrant and we have:

a.designed such disclosure controls and procedures to ensure that material information relating to the registrant, including its consolidated subsidiaries, is made known to us by others within those entities, particularly during the period in which this quarterly report is being prepared;
b.evaluated the effectiveness of the registrant’s disclosure controls and procedures as of a date within 90 days prior to the filing date of this quarterly report (the “Evaluation Date”); and
c.presented in this quarterly report our conclusions about the effectiveness of the disclosure controls and procedures based on our evaluation as of the Evaluation Date;

5.The registrant’s other certifying officers and I have disclosed, based on our most recent evaluation, to the registrant’s auditors and the audit committee of registrant’s board of directors (or persons performing the equivalent function):

a.all significant deficiencies in the design or operation of internal controls which could adversely affect the registrant’s ability to record, process, summarize and report financial data and have identified for the registrant’s auditors any material weaknesses in internal controls; and
b.any fraud, whether or not material, that involves management or other employees who have a significant role in the registrant’s internal controls; and

6.The registrant’s other certifying officers and I have indicated in this quarterly report whether or not there were significant changes in internal controls or in other factors that could significantly affect internal controls subsequent to the date of our most recent evaluation, including any corrective actions with regard to significant deficiencies and material weaknesses.

Date:  February 28, 2003

By:   /s/ Robert B. Henske

        Robert B. Henske
        Senior Vice President and Chief Financial Officer

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EXHIBIT INDEX

   
Exhibit
Number 
Exhibit Description
10.01+
 Separation Agreement dated December 30, 2002 between Intuit Inc. and Greg J. Santora
10.02+10.01Intuit 1996 Employee Stock Purchase Plan, as amended through October 30, 2003
10.02Form of Stock Bonus Agreement (Matching Unit) under the Intuit 2002 Equity Incentive Plan related to the Executive Stock Ownership Program
10.03 Employment Agreement dated December 30, 2002 between Intuit Inc. and Robert “Brad” Henske
10.04+1996 Directors Stock Option Plan and forms of Agreement, as amended by the Board on January 30, 2003
10.05+1998 Option Plan for Mergers and Acquisitions, as amended by the Board on January 29, 2003
10.06+2002 Equity Incentive Plan, as amended by the Board on January 29,Nicholas J. Spaeth, dated July 27, 2003
 
+   Management compensatory plan or arrangement. 10.04Employment Agreement between Intuit and Thomas E. Weigman, dated August 8, 2003
31.01Rule 13a-14(a) Certification (Chief Executive Officer)
31.02Rule 13a-14(a) Certification (Chief Financial Officer)
32.01Section 1350 Certification (Chief Executive Officer)
32.02Section 1350 Certification (Chief Financial Officer)

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