Table of Contents

UNITED STATES
SECURITIES AND EXCHANGE COMMISSION
WASHINGTON, DC 20549
 
FORM 10-Q
(Mark One)
QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934
For the quarterly period ended June 30, 2020March 31, 2021
OR
TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934
For the transition period from                     to                     
Commission File Number: 0-23081
  
FARO TECHNOLOGIES, INC.
(Exact Name of Registrant as Specified in Its Charter)
  

Florida59-3157093
(State or other Jurisdiction of Incorporation or Organization)(I.R.S. Employer Identification No.)
250 Technology Park,Lake Mary,Florida32746
(Address of Principal Executive Offices)(Zip Code)
(407) 333-9911
(Registrant’s Telephone Number, including Area Code)
   

Securities registered pursuant to Section 12(b) of the Act:
Title of each classTrading Symbol(s)Name of each exchange on which registered
Common Stock, par value $.001FARONasdaq Global Select Market LLC
Indicate by check mark whether the registrant: (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days.    Yes      No  
Indicate by check mark whether the registrant has submitted electronically every Interactive Data File required to be submitted pursuant to Rule 405 of Regulation S-T (§232.405 of this chapter) during the preceding 12 months (or for such shorter period that the registrant was required to submit such files).    Yes      No  
Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, a smaller reporting company, or an emerging growth company. See the definitions of “large accelerated filer,” “accelerated filer,” “smaller reporting company,” and “emerging growth company” in Rule 12b-2 of the Exchange Act.
Large accelerated filerAccelerated filer
Non-accelerated filerSmaller reporting company
Emerging growth company
If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act. ¨
Indicate by check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the Exchange Act).    
Yes ☐ No  
x

There were 17,782,20518,154,164 shares of the registrant’s common stock outstanding as of July 31, 2020.April 26, 2021.



Table of Contents
FARO TECHNOLOGIES, INC.
Quarterly Report on Form 10-Q
Quarter Ended June 30, 2020March 31, 2021
INDEX
 
  PAGE
PART I.
Item 1.
a)
Condensed Consolidated Balance Sheets as of June 30, 2020March 31, 2021 (Unaudited) and December 31, 20192020
b)
c)
d)
e)

f)
Item 2.
Item 3.
Item 4.
PART II.
Item 1.
Item 1A.
Item 2.
Item 6.

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Table of Contents
PART I. FINANCIAL INFORMATION
Item 1. Financial Statements
FARO TECHNOLOGIES, INC. AND SUBSIDIARIES
CONDENSED CONSOLIDATED BALANCE SHEETS
(in thousands, except share and per share data)(in thousands, except share and per share data)June 30, 2020 (unaudited)December 31, 2019(in thousands, except share and per share data)March 31, 2021 (unaudited)December 31, 2020
ASSETSASSETSASSETS
Current assets:Current assets:Current assets:
Cash and cash equivalentsCash and cash equivalents$173,700  $133,634  Cash and cash equivalents$169,957 $185,633 
Short-term investments—  24,870  
Accounts receivable, netAccounts receivable, net48,113  76,162  Accounts receivable, net59,821 64,616 
Inventories, netInventories, net53,425  58,554  Inventories, net47,058 47,391 
Prepaid expenses and other current assetsPrepaid expenses and other current assets20,795  28,996  Prepaid expenses and other current assets27,231 26,295 
Total current assetsTotal current assets296,033  322,216  Total current assets304,067 323,935 
Non-current assets:Non-current assets:Non-current assets:
Property, plant and equipment, netProperty, plant and equipment, net22,507  26,954  Property, plant and equipment, net21,921 23,091 
Operating lease right-of-use assetOperating lease right-of-use asset14,684  18,418  Operating lease right-of-use asset24,616 26,107 
GoodwillGoodwill49,184  49,704  Goodwill56,269 57,541 
Intangible assets, netIntangible assets, net12,744  14,471  Intangible assets, net13,254 13,301 
Service and sales demonstration inventory, netService and sales demonstration inventory, net34,130  33,349  Service and sales demonstration inventory, net31,323 31,831 
Deferred income tax assets, netDeferred income tax assets, net21,153  18,766  Deferred income tax assets, net46,208 47,450 
Other long-term assetsOther long-term assets2,872  2,964  Other long-term assets2,300 2,336 
Total assetsTotal assets$453,307  $486,842  Total assets$499,958 $525,592 
LIABILITIES AND SHAREHOLDERS’ EQUITYLIABILITIES AND SHAREHOLDERS’ EQUITYLIABILITIES AND SHAREHOLDERS’ EQUITY
Current liabilities:Current liabilities:Current liabilities:
Accounts payableAccounts payable$12,067  $13,718  Accounts payable$15,969 $14,121 
Accrued liabilitiesAccrued liabilities42,975  38,072  Accrued liabilities29,775 42,593 
Income taxes payableIncome taxes payable1,258  5,182  Income taxes payable567 3,442 
Current portion of unearned service revenuesCurrent portion of unearned service revenues36,480  39,211  Current portion of unearned service revenues37,842 39,149 
Customer depositsCustomer deposits3,451  3,108  Customer deposits3,650 2,807 
Lease liabilityLease liability4,904  6,674  Lease liability5,596 5,835 
Total current liabilitiesTotal current liabilities101,135  105,965  Total current liabilities93,399 107,947 
Unearned service revenues - less current portionUnearned service revenues - less current portion19,582  20,578  Unearned service revenues - less current portion21,476 21,757 
Lease liability - less current portionLease liability - less current portion11,651  13,698  Lease liability - less current portion20,965 22,131 
Deferred income tax liabilitiesDeferred income tax liabilities285  357  Deferred income tax liabilities642 787 
Income taxes payable - less current portionIncome taxes payable - less current portion12,058  13,177  Income taxes payable - less current portion11,583 11,583 
Other long-term liabilitiesOther long-term liabilities35  1,075  Other long-term liabilities1,110 1,084 
Total liabilitiesTotal liabilities144,746  154,850  Total liabilities149,175 165,289 
Commitments and contingencies - See Note 13
Commitments and contingencies - See Note 12Commitments and contingencies - See Note 1200
Shareholders’ equity:Shareholders’ equity:Shareholders’ equity:
Common stock - par value $0.001, 50,000,000 shares authorized; 19,168,021 and 18,988,379 issued, respectively; 17,769,580 and 17,576,618 outstanding, respectively19  19  
Common stock - par value $0.001, 50,000,000 shares authorized; 19,536,531 and 19,384,350 issued, respectively; 18,154,164 and 17,990,707 outstanding, respectivelyCommon stock - par value $0.001, 50,000,000 shares authorized; 19,536,531 and 19,384,350 issued, respectively; 18,154,164 and 17,990,707 outstanding, respectively19 19 
Additional paid-in capitalAdditional paid-in capital273,325  267,868  Additional paid-in capital291,603 287,979 
Retained earningsRetained earnings89,124  112,879  Retained earnings110,287 113,508 
Accumulated other comprehensive lossAccumulated other comprehensive loss(22,865) (17,399) Accumulated other comprehensive loss(20,334)(10,160)
Common stock in treasury, at cost; 1,398,441 and 1,411,761 shares, respectively(31,042) (31,375) 
Common stock in treasury, at cost; 1,382,367 and 1,393,643 shares, respectivelyCommon stock in treasury, at cost; 1,382,367 and 1,393,643 shares, respectively(30,792)(31,043)
Total shareholders’ equityTotal shareholders’ equity308,561  331,992  Total shareholders’ equity350,783 360,303 
Total liabilities and shareholders’ equityTotal liabilities and shareholders’ equity$453,307  $486,842  Total liabilities and shareholders’ equity$499,958 $525,592 
The accompanying notes are an integral part of these condensed consolidated financial statements.
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FARO TECHNOLOGIES, INC. AND SUBSIDIARIES
CONDENSED CONSOLIDATED STATEMENTS OF OPERATIONS
(UNAUDITED)
 
Three Months EndedSix Months Ended Three Months Ended
(in thousands, except share and per share data)(in thousands, except share and per share data)June 30, 2020June 30, 2019June 30, 2020June 30, 2019(in thousands, except share and per share data)March 31, 2021March 31, 2020
SalesSalesSales
ProductProduct$42,259  $71,045  $98,784  $142,622  Product$54,635 $56,525 
ServiceService18,305  22,446  41,295  44,486  Service21,696 22,990 
Total salesTotal sales60,564  93,491  140,079  187,108  Total sales76,331 79,515 
Cost of SalesCost of SalesCost of Sales
ProductProduct21,333  30,505  44,399  58,456  Product24,804 23,066 
ServiceService10,335  12,246  22,911  24,893  Service11,120 12,576 
Total cost of salesTotal cost of sales31,668  42,751  67,310  83,349  Total cost of sales35,924 35,642 
Gross ProfitGross Profit28,896  50,740  72,769  103,759  Gross Profit40,407 43,873 
Operating ExpensesOperating ExpensesOperating Expenses
Selling, general and administrativeSelling, general and administrative30,036  45,007  66,360  86,027  Selling, general and administrative33,348 36,324 
Research and developmentResearch and development10,186  10,626  20,601  22,267  Research and development11,973 10,415 
Restructuring costsRestructuring costs636  —  14,324  —  Restructuring costs1,524 13,688 
Total operating expensesTotal operating expenses40,858  55,633  101,285  108,294  Total operating expenses46,845 60,427 
Loss from operationsLoss from operations(11,962) (4,893) (28,516) (4,535) Loss from operations(6,438)(16,554)
Other expense
Other (income) expenseOther (income) expense
Interest expense, netInterest expense, net212  240  246  96  Interest expense, net10 34 
Other expense, net117  1,689  590  1,884  
Other (income) expense, netOther (income) expense, net(1,615)473 
Loss before income tax benefitLoss before income tax benefit(12,291) (6,822) (29,352) (6,515) Loss before income tax benefit(4,833)(17,061)
Income tax benefitIncome tax benefit(3,359) (417) (5,597) (262) Income tax benefit(1,612)(2,238)
Net lossNet loss$(8,932) $(6,405) $(23,755) $(6,253) Net loss$(3,221)$(14,823)
Net loss per share - BasicNet loss per share - Basic$(0.50) $(0.37) $(1.34) $(0.36) Net loss per share - Basic$(0.18)$(0.84)
Net loss per share - DilutedNet loss per share - Diluted$(0.50) $(0.37) $(1.34) $(0.36) Net loss per share - Diluted$(0.18)$(0.84)
Weighted average shares - BasicWeighted average shares - Basic17,747,739  17,333,996  17,710,014  17,323,479  Weighted average shares - Basic18,076,410 17,616,964 
Weighted average shares - DilutedWeighted average shares - Diluted17,747,739  17,333,996  17,710,014  17,323,479  Weighted average shares - Diluted18,076,410 17,616,964 
The accompanying notes are an integral part of these condensed consolidated financial statements.
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FARO TECHNOLOGIES, INC. AND SUBSIDIARIES
CONDENSED CONSOLIDATED STATEMENTS OF COMPREHENSIVE LOSS
(UNAUDITED)
 
Three Months EndedSix Months Ended Three Months Ended
(in thousands)(in thousands)June 30, 2020June 30, 2019June 30, 2020June 30, 2019(in thousands)March 31, 2021March 31, 2020
Net lossNet loss$(8,932) $(6,405) $(23,755) $(6,253) Net loss$(3,221)$(14,823)
Currency translation adjustments, net of income taxesCurrency translation adjustments, net of income taxes(1,688) 1,263  (5,466) (301) Currency translation adjustments, net of income taxes(10,174)(3,778)
Comprehensive lossComprehensive loss$(10,620) $(5,142) $(29,221) $(6,554) Comprehensive loss$(13,395)$(18,601)
The accompanying notes are an integral part of these condensed consolidated financial statements.
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FARO TECHNOLOGIES, INC. AND SUBSIDIARIES
CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS
(UNAUDITED) 
Six Months Ended Three Months Ended
(in thousands)(in thousands)June 30, 2020June 30, 2019(in thousands)March 31, 2021March 31, 2020
Cash flows from:Cash flows from:Cash flows from:
Operating activities:Operating activities:Operating activities:
Net lossNet loss$(23,755) $(6,253) Net loss$(3,221)$(14,823)
Adjustments to reconcile net loss to net cash provided by operating activities:
Adjustments to reconcile net loss to net cash (used in) provided by operating activities:Adjustments to reconcile net loss to net cash (used in) provided by operating activities:
Depreciation and amortizationDepreciation and amortization7,209  9,322  Depreciation and amortization3,190 3,759 
Stock-based compensationStock-based compensation4,345  5,316  Stock-based compensation2,094 2,178 
Provisions for bad debts, net of recoveriesProvisions for bad debts, net of recoveries680   Provisions for bad debts, net of recoveries(89)(15)
Loss on disposal of assetsLoss on disposal of assets299  348  Loss on disposal of assets20 10 
Provision for excess and obsolete inventoryProvision for excess and obsolete inventory479  1,481  Provision for excess and obsolete inventory1,404 204 
Deferred income tax benefitDeferred income tax benefit(2,404) (11) Deferred income tax benefit(1,612)(2,326)
Impairment charge on equity method investment—  1,535  
Change in operating assets and liabilities:Change in operating assets and liabilities:Change in operating assets and liabilities:
Decrease (Increase) in:Decrease (Increase) in:Decrease (Increase) in:
Accounts receivableAccounts receivable26,180  14,442  Accounts receivable3,676 16,084 
InventoriesInventories892  (9,687) Inventories(3,999)1,795 
Prepaid expenses and other current assetsPrepaid expenses and other current assets11,347  2,282  Prepaid expenses and other current assets(1,346)7,408 
Increase (Decrease) in:
(Decrease) Increase in:(Decrease) Increase in:
Accounts payable and accrued liabilitiesAccounts payable and accrued liabilities(1,395) (1,466) Accounts payable and accrued liabilities(9,823)4,756 
Income taxes payableIncome taxes payable(5,058) (3,119) Income taxes payable(1,153)(1,389)
Customer depositsCustomer deposits384  (446) Customer deposits896 (961)
Unearned service revenuesUnearned service revenues(3,139) 3,998  Unearned service revenues(323)(365)
Net cash provided by operating activities16,064  17,744  
Net cash (used in) provided by operating activitiesNet cash (used in) provided by operating activities(10,286)16,315 
Investing activities:Investing activities:Investing activities:
Purchases of property and equipmentPurchases of property and equipment(1,533) (3,693) Purchases of property and equipment(1,547)(757)
Proceeds from sale of investmentsProceeds from sale of investments25,000  —  Proceeds from sale of investments9,000 
Proceeds from asset sales643  —  
Payments for intangible assetsPayments for intangible assets(673) (1,233) Payments for intangible assets(890)(435)
Net cash provided by (used in) investing activities23,437  (4,926) 
Net cash (used in) provided by investing activitiesNet cash (used in) provided by investing activities(2,437)7,808 
Financing activities:Financing activities:Financing activities:
Payments on finance leasesPayments on finance leases(160) (187) Payments on finance leases(86)(82)
Payments of contingent consideration for acquisitions—  (250) 
Payments for taxes related to net share settlement of equity awardsPayments for taxes related to net share settlement of equity awards(2,409) (1,440) Payments for taxes related to net share settlement of equity awards(3,336)(1,581)
Proceeds from issuance of stock related to stock option exercisesProceeds from issuance of stock related to stock option exercises3,854  735  Proceeds from issuance of stock related to stock option exercises5,118 2,802 
Net cash provided by (used in) financing activities1,285  (1,142) 
Net cash provided by financing activitiesNet cash provided by financing activities1,696 1,139 
Effect of exchange rate changes on cash and cash equivalentsEffect of exchange rate changes on cash and cash equivalents(720) 145  Effect of exchange rate changes on cash and cash equivalents(4,649)(1,656)
Increase in cash and cash equivalentsIncrease in cash and cash equivalents40,066  11,821  Increase in cash and cash equivalents(15,676)23,606 
Cash and cash equivalents, beginning of periodCash and cash equivalents, beginning of period133,634  108,783  Cash and cash equivalents, beginning of period185,633 133,634 
Cash and cash equivalents, end of periodCash and cash equivalents, end of period$173,700  $120,604  Cash and cash equivalents, end of period$169,957 $157,240 
The accompanying notes are an integral part of these condensed consolidated financial statements.
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FARO TECHNOLOGIES, INC. AND SUBSIDIARIES
CONDENSED CONSOLIDATED STATEMENTS OF SHAREHOLDERS’ EQUITY
(UNAUDITED)

Additional
Paid-in
Capital
Retained EarningsAccumulated
Other
Comprehensive
Loss
Common
Stock in
Treasury
Additional
Paid-in
Capital
Retained EarningsAccumulated
Other
Comprehensive
Loss
Common
Stock in
Treasury
Common StockCommon StockRetained EarningsAccumulated
Other
Comprehensive
Loss
Common
Stock in
Treasury
(in thousands, except share data)(in thousands, except share data)SharesAmountsTotal(in thousands, except share data)
BALANCE JANUARY 1, 202017,576,618  $19  $267,868  $112,879  $(17,399) $(31,375) $331,992  
BALANCE JANUARY 1, 2021BALANCE JANUARY 1, 202117,990,707 $19 $287,979 $113,508 $(10,160)$(31,043)$360,303 
Net lossNet loss(14,823) (14,823) Net loss(3,221)(3,221)
Currency translation adjustmentCurrency translation adjustment(3,778) (3,778) Currency translation adjustment(10,174)(10,174)
Stock-based compensationStock-based compensation2,178  2,178  Stock-based compensation2,094 2,094 
Common stock issued, net of shares withheld for employee taxesCommon stock issued, net of shares withheld for employee taxes141,561  894  327  1,221  Common stock issued, net of shares withheld for employee taxes163,457 1,530 251 1,781 
BALANCE MARCH 31, 202017,718,179  $19  $270,940  $98,056  $(21,177) $(31,048) $316,790  
Net loss(8,932) (8,932) 
Currency translation adjustment(1,688) (1,688) 
Stock-based compensation2,167  2,167  
Common stock issued, net of shares withheld for employee taxes51,401  218   224  
BALANCE JUNE 30, 202017,769,580  $19  $273,325  $89,124  $(22,865) $(31,042) $308,561  
BALANCE MARCH 31, 2021BALANCE MARCH 31, 202118,154,164 $19 $291,603 $110,287 $(20,334)$(30,792)$350,783 

Additional
Paid-in
Capital
Accumulated
Other
Comprehensive
Loss
Common
Stock in
Treasury
Additional
Paid-in
Capital
Accumulated
Other
Comprehensive
Loss
Common
Stock in
Treasury
Common StockRetained EarningsCommon StockAdditional
Paid-in
Capital
Retained EarningsAccumulated
Other
Comprehensive
Loss
Common
Stock in
Treasury
(in thousands, except share data)(in thousands, except share data)SharesAmountsTotalSharesRetained EarningsCommon
Stock in
Treasury
BALANCE JANUARY 1, 201917,253,011  $19  $251,329  $175,353  $(18,483) $(31,609) $376,609  
Net income152  152  
BALANCE JANUARY 1, 202017,576,618 $19 $267,868 $112,879 $(17,399)$(31,375)$331,992 
Net lossNet loss(14,823)(14,823)
Currency translation adjustmentCurrency translation adjustment(1,564) (1,564) Currency translation adjustment(3,778)(3,778)
Stock-based compensationStock-based compensation2,564  2,564  Stock-based compensation2,178 2,178 
Common stock issued, net of shares withheld for employee taxesCommon stock issued, net of shares withheld for employee taxes64,864  (1,053) 207  (846) Common stock issued, net of shares withheld for employee taxes141,561 894 327 1,221 
Cumulative effect of the adoption of ASU 2014-09
(327) (327) 
BALANCE MARCH 31, 201917,317,875  $19  $252,840  $175,178  $(20,047) $(31,402) $376,588  
Net income(6,405) (6,405) 
Currency translation adjustment1,263  1,263  
Stock-based compensation2,752  2,752  
Common stock issued, net of shares withheld for employee taxes21,187  114  27  141  
BALANCE JUNE 30, 201917,339,062  $19  $255,706  $168,773  $(18,784) $(31,375) $374,339  
BALANCE MARCH 31, 2020BALANCE MARCH 31, 202017,718,179 $19 $270,940 $98,056 $(21,177)$(31,048)$316,790 
The accompanying notes are an integral part of these condensed consolidated financial statements.

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FARO TECHNOLOGIES, INC. AND SUBSIDIARIES
NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS
(UNAUDITED)
(in thousands, except share and per share data, or as otherwise noted)
NOTE 1 – DESCRIPTION OF BUSINESS
FARO Technologies, Inc. and its subsidiaries (collectively “FARO,” the “Company,” “us,” “we” or “our”) design, develop, manufacture, market and support software driven, three-dimensional (“3D”) measurement, imaging, and imaging solutions. Thisrealization solutions for the 3D metrology, architecture, engineering and construction (“AEC”) and public safety analytics markets. We enable our customers to capture, measure, manipulate, interact with and share data from the physical world in a virtual environment and then translate this information back into the physical domain. Our technology permits high-precisionenables highly accurate 3D measurement, imaging, comparison and comparisonprojection of parts and complex structures within production, assembly and quality assurance processes. Our devicesFARO suite of 3D products and software solutions are used for inspection of components and assemblies, rapid prototyping, reverse engineering, documenting large volume or structures in 3D, surveying and construction, assembly layout, machine guidance as well as forin investigation and reconstructionreconstructions of accident sites orcrash and crime scenes. We sell the majority of our productssolutions through a direct sales force across a broad number of customers in a range of manufacturing, industrial, architecture, surveying, building information modeling, construction, public safety forensics, cultural heritage, and other applications. Our FaroArm®, FARO ScanArm®, FARO Laser TrackerTM, FARO Laser Projector, and their companion CAM2®, BuildIT, and BuildIT Projectorsoftware solutions, provide for Computer-Aided Design (“CAD”) based inspection, factory-level statistical process control, high-density surveying, and laser-guided assembly and production. Together, these products integrate the measurement, quality inspection, and reverse engineering functions with CAD and 3D software to improve productivity, enhance product quality, and decrease rework and scrap in the manufacturing process, mainly supporting applications in the automotive, aerospace, metal and machine fabrication and other industrial manufacturing markets. Our FARO Focus and FARO ScanPlan, and their companion FARO SCENE, BuildIT, FARO As-BuiltTM, and FARO Zone public safety forensics software offerings, are utilized for a wide variety of 3D modeling, documentation and high-density surveying applications primarily in the architecture, engineering and construction and public safety markets. Our FARO ScanArm® and its companion SCENE software also enable a fully digital workflow used to capture real world geometry for the purpose of empowering design, enabling innovation, and speeding up the design cycle.
Since the fourth quarter of 2016 to the fourth quarter of 2019, we had operated in 5 verticals—3D Manufacturing, Construction Building Information Modeling (“Construction BIM”), Public Safety Forensics, 3D Design and Photonics—and had three reporting segments—3D Manufacturing, Construction BIM and Emerging Verticals. As discussed in our Quarterly Report on Form 10-Q for the third quarter of 2019, our new management team, led by our new Chief Executive Officer (“CEO”), formulated and began to implement a new comprehensive strategic plan for our business. As part of our strategic planning process, we identified areas of our business that needed enhanced focus or change in order to improve our efficiency and cost structure. In the fourth quarter of 2019, we reassessed and redefined our go-to-market strategy, refocused our marketing engagement with our customers and re-evaluated our hardware product portfolio. In the second quarter of 2020, we disposed of our Photonics business and 3D Design related assets obtained from our acquisition of Opto-Tech SRL and its subsidiary Open Technologies SRL (collectively, “Open Technologies”).
As part of our new strategic plan, and based on the recommendation of our CEO, who is also our Chief Operating Decision Maker (“CODM”), in the fourth quarter of 2019, we eliminated our vertical structure and began reorganizing the Company into a functional structure. Our executive leadership team is now comprised of functional leaders in areas such as sales, marketing, operations, research and development and general and administrative, and resources are allocated to each function at a consolidated unit level. We no longer have separate business units, or segment managers or vertical leaders who report to the CODM with respect to operations, operating results or planning for levels or components below the total Company level. Instead, our CODM now allocates resources and evaluates performance on a Company-wide basis. Based on these changes, commencing with the fourth quarter of 2019, we are now reporting as 1 reporting segment that develops, manufactures, markets, supports and sells CAD-based quality assurance products integrated with CAD-based inspection and statistical process control software and 3D documentation systems. Our reporting segment sells into a variety of end markets,industries including automotive, aerospace, metal and machine fabrication, surveying, architecture, engineering and construction, public safety forensics and public safety.
Reclassification and Related Changes to Presentation
Certain prior year amounts have been reclassified in the accompanying condensed consolidated financial statements to conform to the current period presentation:
Commencing with the third quarter of 2019, depreciation and amortization expenses are being reported in the accompanying statements of operations to reflect departmental costs. Previously, those expenses were reported as a separate line item under operating expenses. Amounts related to depreciation and amortization expenses for the three and six months ended June 30, 2019 have been reclassified throughout this Quarterly Report on Form 10-Q to reflect this reclassification of depreciation and amortization expenses and to conform to the current period presentation, as set forth in the following table;
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Selling and marketing expenses and general and administrative expenses are now being reported in the accompanying statements of operations together in one line as Selling, general and administrative. Previously, those expenses were reported as two separate line items under operating expenses. Amounts related to selling, general and administrative expenses for the three and six months ended June 30, 2019 have been reclassified throughout this Quarterly Report on Form 10-Q to reflect this reclassification of selling, general and administrative expenses and to conform to the current period presentation, as set forth in the following table;
Software maintenance revenue is now being reported in the accompanying statements of operations as a component of product sales. Previously, these revenues were reported in service sales. Amounts related to software maintenance revenue for the three and six months ended June 30, 2019 have been reclassified throughout this Quarterly Report on Form 10-Q to reflect this reclassification of software maintenance revenue and to conform to the current period presentation, as set forth in the following table; and
Software maintenance cost of sales is now being reported in the accompanying statements of operations as a component of product cost of sales. Previously, these cost of sales was reported in service cost of sales. Amounts related to software maintenance cost of sales for the three and six months ended June 30, 2019 have been reclassified throughout this Quarterly Report on Form 10-Q to reflect this reclassification of software maintenance cost of sales and to conform to the current period presentation, as set forth in the following table.other industries.

For the three months ended, June 30, 2019
As ReportedDepreciation and Amortization AdjustmentSelling, General and Administrative AdjustmentSoftware Maintenance and Other AdjustmentsAs Adjusted
Sales
Product$67,992  $—  $—  $3,053  $71,045  
Service25,499  —  —  (3,053) 22,446  
Total sales$93,491  $—  $—  $—  $93,491  
Cost of Sales
Product$29,037  $796  $—  $672  $30,505  
Service12,135  783  —  (672) 12,246  
Total cost of sales$41,172  $1,579  $—  $—  $42,751  
Operating Expenses
Selling, general and administrative$—  $1,459  $43,548  $—  $45,007  
Selling and marketing29,124  —  (29,124) —  —  
General and administrative14,424  —  (14,424) —  —  
Depreciation and amortization4,573  (4,573) —  —  —  
Research and development9,091  1,535  —  —  10,626  
Total operating expenses$57,212  $(1,579) $—  $—  $55,633  

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For the six months ended, June 30, 2019
As ReportedDepreciation and Amortization AdjustmentSelling, General and Administrative AdjustmentSoftware Maintenance and Other AdjustmentsAs Adjusted
Sales
Product$136,792  $—  $—  $5,830  $142,622  
Service50,316  —  —  (5,830) 44,486  
Total sales$187,108  $—  $—  $—  $187,108  
Cost of Sales
Product$55,165  $1,972  $—  $1,319  $58,456  
Service24,605  1,607  —  (1,319) 24,893  
Total cost of sales$79,770  $3,579  $—  $—  $83,349  
Operating Expenses
Selling, general and administrative$—  $2,502  $83,525  $—  $86,027  
Selling and marketing55,877  — ��(55,877) —  —  
General and administrative27,648  —  (27,648) —  —  
Depreciation and amortization9,322  (9,322) —  —  —  
Research and development19,026  3,241  —  —  22,267  
Total operating expenses$111,873  $(3,579) $—  $—  $108,294  

The following table summarizes total stock-based compensation expense for each of the line items on our condensed consolidated statement of operations:
Three Months EndedSix Months Ended
June 30, 2020June 30, 2019June 30, 2020June 30, 2019
Cost of Sales
Product$41  $160  $195  $313  
Service52  108  169  188  
Total cost of sales$93  $268  $364  $501  
Operating Expenses
Selling, general and administrative$1,617  $2,172  $3,140  $4,306  
Research and development459  312  841  509  
Total operating expenses$2,076  $2,484  $3,981  $4,815  

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COVID-19 and Impact On Our Business
Our business is significantly vulnerable to the economic effects of pandemics and other public health crises, including the ongoing novel coronavirus (“COVID-19”) outbreakpandemic that has surfaced in virtually every country of our global operating footprint. During the second quarter of 2020, we experienced a significant decline in the demand for our products and services across all of our served markets as a result of the impact of the spread of COVID-19. AlthoughWhile COVID-19 has negatively impacted demand for our products and services overall, the global pandemic alsoit has provided us with the opportunity to adapt to operating in a virtual environment and to capitalize onenvironment. We significantly increased the utilization of our existing virtual sales demonstration infrastructure which we have hadhas enabled ongoing customer product education. We launched an updated web-based learning system with Faro Academy that has resulted in place for several years. There has been an increase in the attendance of our virtual training and product information seminars as our customers take advantage of the opportunity to remotely participate and to better understand the capabilities of our products and software offerings.
We continue to assess the ongoing impact of COVID-19 on our business results and remain committed to taking actions to address the health and safety of our employees and customers, as well as the negative effects from demand disruption and production impacts, including, but not limited to, the following:
Operating our business with a focus on our employee health and safety, which includes minimizing travel, implementing remote work policies, maintaining employee distancing and enhancedenhancing the sanitation of all of our facilities;
Monitoring of our liquidity, reduction of supply flows into our manufacturing facilities, disciplined inventory management, and scrutinization of ourlimiting capital expenditures; and
Continuously reviewing our financial strategy to strengthenenhance financial flexibility in these volatile financial markets.
We continue to maintain a strong capital structure with a cash balance of $173.7$170.0 million and no0 debt as of June 30, 2020.March 31, 2021. We believe that our liquidity position is adequate to meet our projected needs in the reasonably foreseeable future.
Future developments, such as the potential resurgence of COVID-19 in countries that have begun to recover from the early impact of the pandemic and actions taken by governments in response to future resurgence, that are highly uncertain anduncertain. Therefore, the Company is not able to be predicted will determinepredict the extent to which the COVID-19 outbreak continues to impact the Company’s results of operations and financial conditions. See Item 1A, Risk Factors, included in Part II of this Quarterly Report on Form 10-Q for an additional discussion of risks related to COVID-19.
NOTE 2 – PRINCIPLES OF CONSOLIDATION
Our condensed consolidated financial statements include the accounts of FARO Technologies, Inc. and its subsidiaries, all of which are wholly-owned.wholly owned. All intercompany transactions and balances have been eliminated. The financial statements of our foreign subsidiaries are translated into U.S. dollars using exchange rates in effect at period-end for assets and liabilities and average exchange rates during each reporting period for results of operations. Adjustments resulting from financial statement translations are reflected as a separate component of accumulated other comprehensive loss. Foreign currency transaction gains and losses are included in net loss.
Stock-based compensation expense is allocated to the applicable departmental cost in our condensed consolidated financial statements The following table summarizes total stock-based compensation expense for each of the line items on our condensed consolidated statement of operations:
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Three Months Ended
March 31, 2021March 31, 2020
Cost of Sales
Product$110 $154 
Service(44)117 
Total cost of sales$66 $271 
Operating Expenses
Selling, general and administrative$1,682 $1,523 
Research and development346 382 
Total operating expenses$2,028 $1,905 

NOTE 3 – BASIS OF PRESENTATION
The accompanying unaudited condensed consolidated financial statements and notes thereto have been prepared in accordance with accounting principles generally accepted in the United States (“U.S. GAAP”) for interim financial information and with the instructions of Form 10-Q and Article 10 of Regulation S-X. Accordingly, they do not include all of the information and footnotes required by U.S. GAAP for complete financial statements. These condensed consolidated financial statements include all normal recurring accruals and adjustments considered necessary by management for a fair presentation in conformity with U.S. GAAP. Preparing financial statements requires management to make estimates and assumptions that affect the reported amounts of assets and liabilities and disclosure of contingent assets and liabilities at the date of the financial statements and the reported amounts of revenues and expenses during the reporting period. Actual results could differ materially from those estimates. The condensed consolidated results of operations for the three and six months ended June 30, 2020March 31, 2021 are not necessarily indicative of results that may be expected for the year ending December 31, 20202021 or any future period.
The information included in this Quarterly Report on Form 10-Q, including the interim condensed consolidated financial statements and the accompanying notes, should be read in conjunction with the audited consolidated financial statements and related notes included in our Annual Report on Form 10-K for the fiscal year ended December 31, 2019.2020. The accompanying December 31, 20192020 condensed consolidated balance sheet has been derived from those audited consolidated financial statements.

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NOTE 4 – IMPACT OF RECENTLY ISSUED ACCOUNTING PRONOUNCEMENTS
Impact of Recently IssuedAdopted Accounting Standards
In December 2019, the FASB issued ASU No. 2019-12, Income Taxes (Topic 740): Simplifying the Accounting for Income Taxes which amends and aims to simplify accounting disclosure requirements regarding a number of topics including: intraperiod tax allocation, accounting for deferred taxes when there are changes in consolidation of certain investments, tax basis step up in an acquisition and the application of effective rate changes during interim periods, amongst other improvements. This standard is effective for fiscal years beginning after December 15, 2020 and allows for early adoption. We are currently assessing the impact of this new standard on our condensed consolidated financial statements.
Impact of Recently Adopted Accounting Standards
In February 2016, the FASB issued Accounting Standards Update (“ASU”) No. 2016-02, Leases (Topic 842) (“ASU 2016-02”), which is intended to increase transparency and comparability among organizations by recognizing lease assets and lease liabilities on the balance sheet and disclosing key information about leasing arrangements to enable users of financial statements to assess the amount, timing and uncertainty of cash flows arising from leases. ASU No. 2018-11, Leases (Topic 842): Targeted Improvements, was issued by the FASB in July 2018 and allows for a cumulative-effect adjustment transition method of adoption. The new guidance is effective for fiscal years beginning after December 15, 2018 and interim periods within those years. We adopted ASU 2016-022019-12 effective as of January 1, 2019 utilizing2021, and the cumulative-effect adjustment transition method of adoption, which resulted in the recognition on our condensed consolidated balance sheet as of March 31, 2019 of $18.9 million of right-of-use assets for operating leases, $19.9 million of lease liability for operating leases, $0.9 million of property and equipment, net for finance leases and $0.9 million of lease liability for finance leases under which we function as a lessee. We elected certain practical expedients available under the transition provisions to (i) allow aggregation of non-lease components with the related lease components when evaluating accounting treatment, (ii) apply the modified retrospective adoption method, utilizing the simplified transition option, which allows us to continue to apply the legacy guidance in FASB ASC Topic 840, including its disclosure requirements, in the comparative periods presented in the year of adoption, and (iii) use hindsight in determining the lease term (that is, when considering our options to extend or terminate the lease and to purchase the underlying asset) and in assessing impairment of our right-of-use assets. The adoption of ASU 2016-02 also required us to include any initial direct costs, which are incremental costs that would not have been incurred had the lease not been obtained, in the right-of-use assets. The recognition of these costs in connection with our adoption of thisnew guidance did not have a material impact on our condensed consolidated financial statements.
In June 2016, the FASB issued ASU No. 2016-13, Financial Instruments - Credit Losses (Topic 326): Measurement of Credit Losses on Financial Instruments (“ASU 2016-13”), which requires the measurement and recognition of expected credit losses for financial assets held at amortized cost. ASU 2016-13, and subsequent related amendments to ASU 2016-13, replacedreplace the existing incurred loss impairment model with an expected loss model that requires the use of forward-looking information to calculate credit loss estimates. It also eliminates the concept of other-than-temporary impairment and requires credit losses related to available-for-sale debt securities to be recorded through an allowance for credit losses rather than as a reduction in the amortized cost basis of the securities. These changes will result in earlier recognition of credit losses. We performed an analysis to identify the Company's financial instruments which would be impacted by the promulgated amendment and identified both our trade receivables and our U.S. Treasury Bill investments. We adopted ASU 2016-13 prospectively, effective as of January 1, 2020, by evaluatingand the qualitative and quantitative characteristics of our credit-based customer portfolio. We extend credit to a customer based on an evaluationadoption of the customer’s financial condition and, generally, collateral is not required. Trade receivables are generally due within 30 to 90 days and accounts outstanding longer than the contractual payment terms are considered past due. As part of our analysis, we calculated an allowance for all trade receivables based on our review of historical trends and future expectations for the regions we sell within, current outstanding customer balances, and the length of time balances have been outstanding. We also evaluated an allowance for our U.S. Treasury Bill investments but as they were low risk and short-term, these allowances were approximated to be zero. The adoption of ASU 2016-13new guidance did not have a material impact on our condensed consolidated financial statements.
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In January 2017, the FASB issued ASU No. 2017-04, Intangibles - Goodwill and Other (Topic 350): Simplifying the Test for Goodwill Impairment (“ASU 2017-04”), which is intended to simplify the subsequent measurement of goodwill by eliminating Step 2 from the goodwill impairment test. Under the current guidance, performance of Step 2 requires us to calculate the implied fair value of goodwill by following procedures that would be required to determine the fair value of assets acquired and liabilities assumed in a business combination. Under the new guidance, we will perform our goodwill impairment test by comparing the fair value of a reporting unit with its carrying amount. An impairment charge will be recognized for the amount by which the carrying amount exceeds the reporting unit’s fair value up to the amount of the goodwill allocated to the reporting unit. The new guidance also eliminates the requirements for any reporting unit with a zero or negative carrying amount to perform Step 2 of the goodwill impairment test if it fails the qualitative assessment. As a result, all reporting units will be subject to the same impairment assessment. We will still have the option to perform the qualitative assessment for a reporting unit to determine if the quantitative impairment test is necessary. We early adopted this guidance in fiscal 2019. The adoption of ASU 2017-04 did not did not have a material impact on our condensed consolidated financial statements.

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NOTE 5 – REVENUES
The following tables present our revenues by sales type as presented in our condensed consolidated statements of operations disaggregated by the timing of transfer of goods or services (in thousands, unaudited):

For the Three Months Ended June 30, For the Three Months Ended March 31,
20202019 20212020
Product salesProduct salesProduct sales
Product transferred to customers at a point in timeProduct transferred to customers at a point in time$39,209  $68,202  Product transferred to customers at a point in time$50,870 $53,554 
Product transferred to customers over timeProduct transferred to customers over time3,050  2,843  Product transferred to customers over time3,765 2,971 
$42,259  $71,045  $54,635 $56,525 

 For the Six Months Ended June 30,
 20202019
Product sales
Product transferred to customers at a point in time$92,764  $137,176  
Product transferred to customers over time6,020  5,446  
$98,784  $142,622  
 For the Three Months Ended March 31,
 20212020
Service sales
Service transferred to customers at a point in time$9,997 $10,996 
Service transferred to customers over time11,699 11,994 
$21,696 $22,990 

 For the Three Months Ended June 30,
 20202019
Service sales
Service transferred to customers at a point in time$6,649  $11,609  
Service transferred to customers over time11,656  10,837  
$18,305  $22,446  

 For the Six Months Ended June 30,
 20202019
Service sales
Service transferred to customers at a point in time$17,644  $23,290  
Service transferred to customers over time23,651  21,196  
$41,295  $44,486  

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The following table presents our revenues disaggregated by geography, based on the billing addresses of our customers (in thousands, unaudited):

 For the Three Months Ended June 30,
 20202019
Total sales to external customers
United States$24,445  $35,161  
EMEA (1)
16,720  30,030  
Other APAC (1)
10,582  15,387  
China7,485  8,961  
Other Americas (1)
1,332  3,952  
$60,564  $93,491  
 For the Three Months Ended March 31,
 20212020
Total sales to external customers
Americas (1)
$32,549 $35,590 
EMEA (1)
25,454 23,690 
APAC (1)
18,328 20,235 
$76,331 $79,515 

 For the Six Months Ended June 30,
 20202019
Total sales to external customers
United States$57,536  $71,009  
EMEA (1)
40,410  61,130  
Other APAC (1)
26,069  30,429  
China12,233  17,256  
Other Americas (1)
3,831  7,284  
$140,079  $187,108  

(1) Regions represent North America and South America (Americas); Europe, the Middle East, and Africa (EMEA); and the Asia-Pacific excluding China (Other APAC); and Canada, Mexico, and Brazil (Other Americas)(APAC).
For revenue related to our measurement and imaging equipment and related software, we allocate the contract price to performance obligations based on our best estimate of the standalone selling price. We make this allocation estimate utilizing data from the sale of our applicable products and services to customers separately in similar circumstances, with the exception of software licenses. With respect to software licenses, we use the residual method for allocating the contract price to performance obligations.circumstances. Revenue related to our measurement and imaging equipment and related software is generally recognized upon shipment from our facilities or when delivered to the customer location, as determined by the agreed upon shipping terms, at which time we are entitled to payment and title and control has passed to the customer. Software arrangements generally include short-term maintenance that is considered post-contract support (“PCS”), which is considered to be a separate performance obligation. We generally establish a standalone sales price for this PCS component based on our maintenance renewal rate. Maintenance renewals, when sold, are recognized on a straight-line basis over the term of the maintenance agreement. Payments for products and services are collected within a short period of time following transfer of control or commencement of delivery of services, as applicable.
Further, customers frequently purchase extended warrantieshardware service contracts with the purchase of measurement equipment and related software. WarrantiesHardware service contracts are considered a performance obligation when services are transferred to a customer over time, and, as such, we recognize revenue on a straight-line basis over the warrantycontractual term. Extended warranty sales primarilyHardware service contracts include contract periods that extend between one month and three years.
We capitalize commission expenses related to deliverables transferred to a customer over time and amortize such costs ratably over the term of the contract. As of June 30, 2020,March 31, 2021, the deferred cost asset related to deferred commissions was approximately $3.0$3.9 million. For classification purposes, $2.0$2.5 million and $1.0$1.4 million are comprised within the Prepaid expenses and other current assets and Other long-term assets, respectively, on our condensed consolidated balance sheet as of June 30, 2020March 31, 2021. As of December 31, 2019,2020, the deferred cost asset related to deferred commissions was approximately $3.1$4.1 million. For classification purposes, $2.1$2.6 million and $1.0$1.5 million were comprised within the Prepaid expenses and other current assets and Other long-term assets, respectively, on our condensed consolidated balance sheet as of December 31, 2019.2020.
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The unearned service revenue liabilities reported on our condensed consolidated balance sheets reflect the contract liabilities to satisfy the remaining performance obligations for extended warrantieshardware service contracts and software maintenance. The current portion of unearned service revenues on our condensed consolidated balance sheets is what we expect to recognize toas revenue within twelve months after the applicable balance sheet date relating to extended warrantyhardware service contracts and software maintenance contract liabilities. The unearned service revenues - less current portion on our condensed consolidated balance sheets is what we expect to recognize toas revenue extending beyond twelve months after the applicable balance sheet date relating to extended warrantyhardware service contracts and software maintenance contract liabilities. Customer deposits on our condensed consolidated balance sheets represent customer prepayments on contracts for performance obligations that we must satisfy in the future to recognize the related contract revenue. These amounts are generally related to performance obligations which are delivered in less than 12 months. During the three and six months ended June 30, 2020,March 31, 2021, we recognized $9.8 million and $22.0$11.9 million of revenue that was deferred on our condensed consolidated balance sheet as of December 31, 20192020. During the three and six months ended June 30, 2019,March 31, 2020, we recognized $8.8 million and $19.7$12.2 million of revenue that was deferred on our consolidated balance sheet as of December 31, 2018.2019.
The nature of certain of our contracts gives rise to variable consideration, which may be constrained, primarily related to an allowance for sales returns and contracts with certain government customers. We are required to estimate the contract asset related to sales returns and record a corresponding adjustment to Cost of Sales. Our allowance for sales returns for March 31, 2021 and March 31, 2020 was approximately $0.2 million and $0.1 million, as of both June 30, 2020 and June 30, 2019.respectively.
Shipping and handling fees billed to customers in a sales transaction are recorded in Product Sales and shipping and handling costs incurred are recorded in Cost of Sales. We exclude from Sales any value-added sales and other taxes that we collect concurrently with revenue-producing activities.
NOTE 6 – SHORT-TERM INVESTMENTS
We carried no short-term investments at June 30, 2020. Short-term investments at December 31, 2019 were composed of U.S. Treasury Bills totaling $24.8 million, consisting of $8.9 million that matured on March 12, 2020 and $15.9 million that matured on June 11, 2020. The interest rates on the U.S. Treasury Bills held on December 31, 2019 that matured on March 12, 2020 and June 11, 2020 were 1.8%, and 1.4%, respectively.
NOTE 76 – ACCOUNTS RECEIVABLE
Accounts receivable consist of the following:
As of As of
June 30, 2020
As of As of
December 31, 2019
As of March 31, 2021As of December 31, 2020
Accounts receivableAccounts receivable$52,151  $79,611  Accounts receivable$63,421 $68,504 
Allowance for credit lossesAllowance for credit losses(4,038) (3,449) Allowance for credit losses(3,600)(3,888)
TotalTotal$48,113  $76,162  Total$59,821 $64,616 

Activity related to the allowance for credit losses was as follows:
SixThree Months Ended June 30,March 31, 2020
Beginning balance of the allowance for credit losses$(3,449)(3,888)
Current period provision for expected credit losses(1,237)89 
Recoveries of amounts previously written off648199 
Ending balance of the allowance for credit losses$(4,038)(3,600)

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NOTE 87 – INVENTORIES
Inventories are stated at the lower of cost or net realizable value using the first-in first-out ("FIFO")(FIFO) method. We have three principal categories of inventory: 1) manufactured product to be sold; 2) sales demonstration inventory - completed product used to support our sales force for demonstrations and held for sale; and 3) service inventory - completed product and parts used to support our service department and held for sale. Shipping and handling costs are classified as a component of Cost of Sales in our condensed consolidated statements of operations. Sales demonstration inventory is held by our sales representatives for up to three years, at which time it would be refurbished and transferred to finished goods as used equipment, stated at the lower of cost or net realizable value. We expect these refurbished units to remain in finished goods inventory and sold within 12 months at prices that produce reduced gross margins. Service inventory is used to provide a temporary replacement product to a customer covered by a premium warrantyhardware service contract when the customer’s unit requires service or repair and as training equipment. Service inventory is available for sale; however, management does not expect service inventory to be sold within 12 months and, as such, classifies this inventory as a long-term asset. Service inventory that we utilize for training or repairs and which we deem as no longer available for sale is transferred to fixed assets at the lower of cost or net realizable value and depreciated over its remaining life, typically three years.
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Inventories consist of the following: 
As of June 30, 2020As of December 31, 2019As of March 31, 2021As of December 31, 2020
Raw materialsRaw materials$33,151  $36,956  Raw materials$29,956 $29,955 
Finished goodsFinished goods20,274  21,598  Finished goods17,102 17,436 
Inventories, netInventories, net$53,425  $58,554  Inventories, net$47,058 $47,391 
Service and sales demonstration inventory, netService and sales demonstration inventory, net$34,130  $33,349  Service and sales demonstration inventory, net$31,323 $31,831 

NOTE 98 – LOSS PER SHARE
Basic loss per share is computed by dividing net loss by the weighted average number of shares outstanding. Diluted loss per share is computed by also considering the impact of potential common stock on both net loss and the weighted average number of shares outstanding. Our potential common stock consists of employee stock options, restricted stock units and performance-based awards. Our potential common stock is included in the diluted earnings per share calculation when adding such potential common stock would not be anti-dilutive. Performance-based awards are included in the computation of diluted earnings per share only to the extent that the underlying performance conditions (and any applicable market condition) (i) are satisfied as of the end of the reporting period or (ii) would be considered satisfied if the end of the reporting period were the end of the related contingency period and the result would be dilutive under the treasury stock method. When we report a net loss for the period presented, the calculation of diluted net loss per share excludes our potential common stock, as the effect would be anti-dilutive.
For the three and six months ended June 30, 2020,March 31, 2021, there were approximately 767,458446,650 shares issuable upon the exercise of options and the contingent vesting of performance-based restricted stock units that were excluded from the dilutive calculations, as they were anti-dilutive. For the three and six months ended June 30, 2019,March 31, 2020, there were approximately 702,202 shares676,232 issuable upon the exercise of options that were excluded from the dilutive calculations, as they were anti-dilutive.
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A reconciliation of the number of common shares used in the calculation of basic and diluted loss per share is presented below:
Three Months Ended Three Months Ended
June 30, 2020June 30, 2019 March 31, 2021March 31, 2020
SharesPer-Share
Amount
SharesPer-Share
Amount
SharesPer-Share
Amount
SharesPer-Share
Amount
Basic loss per shareBasic loss per share17,747,739  $(0.50) 17,333,996  $(0.37) Basic loss per share18,076,410 $(0.18)17,616,964 $(0.84)
Effect of dilutive securitiesEffect of dilutive securities—  —  —  —  Effect of dilutive securities
Diluted loss per shareDiluted loss per share17,747,739  $(0.50) 17,333,996  $(0.37) Diluted loss per share18,076,410 $(0.18)17,616,964 $(0.84)
Six Months Ended
June 30, 2020June 30, 2019
SharesPer-Share
Amount
SharesPer-Share
Amount
Basic loss per share17,710,014  $(1.34) 17,323,479  $(0.36) 
Effect of dilutive securities—  —  —  —  
Diluted loss per share17,710,014  $(1.34) 17,323,479  $(0.36) 



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NOTE 109 – ACCRUED LIABILITIES
Accrued liabilities consist of the following:

As of June 30, 2020As of December 31, 2019As of March 31, 2021As of December 31, 2020
Accrued compensation and benefitsAccrued compensation and benefits$12,501  $15,366  Accrued compensation and benefits$16,439 $17,457 
Accrued restructuring costsAccrued restructuring costs7,072  —  Accrued restructuring costs2,454 2,347 
Accrued warrantiesAccrued warranties1,622  2,090  Accrued warranties1,579 1,683 
Professional and legal feesProfessional and legal fees2,220  1,793  Professional and legal fees1,705 1,810 
Taxes other than incomeTaxes other than income2,765  4,077  Taxes other than income5,556 5,013 
General services administration contract contingent liability (see Note 13)12,891  11,886  
General services administration contract contingent liability (see Note 12)General services administration contract contingent liability (see Note 12)12,325 
Other accrued liabilitiesOther accrued liabilities3,904  2,860  Other accrued liabilities2,042 1,958 
$42,975  $38,072  $29,775 $42,593 

Activity related to accrued warranties was as follows:

Six Months Ended Three Months Ended
June 30, 2020June 30, 2019 March 31, 2021March 31, 2020
Balance, beginning of periodBalance, beginning of period$2,090  $2,571  Balance, beginning of period$1,683 $2,090 
Provision for warranty expenseProvision for warranty expense1,174  1,855  Provision for warranty expense620 659 
Fulfillment of warranty obligationsFulfillment of warranty obligations(1,642) (1,982) Fulfillment of warranty obligations(724)(705)
Balance, end of periodBalance, end of period$1,622  $2,444  Balance, end of period$1,579 $2,044 

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NOTE 1110 – FAIR VALUE MEASUREMENTS
Our financial instruments include cash and cash equivalents, short-term investments, accounts receivable, customer deposits, accounts payable and accrued liabilities. The carrying amounts of such financial instruments approximate their fair value due to the short-term nature of these instruments.
Liabilities measured at fair value on a recurring basis are categorized in the tables below based upon the lowest level of significant input to the valuations:

As of June 30, 2020
Level 1Level 2Level 3
Liabilities:
Contingent consideration (1)
$— $— $733 
Total$— $— $733 
As of December 31, 2019
Level 1Level 2Level 3
Liabilities:
Contingent consideration (1)
$— $— $733 
Total$— $— $733 
 As of March 31, 2021
 Level 1Level 2Level 3
Liabilities:
Contingent consideration (1)
$$$976 
Total$$$976 
 As of December 31, 2020
 Level 1Level 2Level 3
Liabilities:
Contingent consideration (1)
$$$1,056 
Total$$$1,056 

(1)Contingent consideration liability represents arrangements to pay the former owners of certain companies we acquired based on the former owners attainingattainment of future product release milestones and is reported in current accrued liabilities. We use a probability-weighted discounted cash flow model to estimate the fair value of contingent consideration liabilities. These probability weightings are developed internally and assessed on a quarterly basis. The remaining undiscounted maximum payment under these arrangements was $1.2 million as of June 30, 2020.March 31, 2021.
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NOTE 1211 – RESTRUCTURING
In the first quarter of 2020, our Board of Directors approved a global restructuring plan (the “Restructuring Plan”), which is intended to support our strategic plan in an effort to improve operating performance and ensure that we are appropriately structured and resourced to deliver increased and sustainable value to our shareholders and customers. Key activities under the Restructuring Plan include a continued focus on efficiency and cost-saving efforts, which includes decreasing total headcount by approximately 500 employees upon the completion of the Restructuring Plan.
These activities are expected to be substantially completed by the end of 2021. Pre-tax charges of approximately $49 million were recorded in the fourth quarter of 2019 in connection with the implementation of our new strategic plan and included the following:
$21.2 million impairment of goodwill;
$12.8 million charge, increasing our reserve for excess and obsolete inventory;
$10.5 million impairment of intangible assets associated with recent acquisitions;
$1.4 million impairment of intangible assets related to capitalized patents;
$3.4 million impairment of other assets and other charges.
In connection with the Restructuring Plan, we recorded a pre-tax charge of approximately $13.7$15.8 million during the first quarteryear ended December 31, 2020 and $0.6 million during the second quarter primarily consisting of severance and related benefits, professional fees and other related charges and costs including a non-cash expense of $0.4 million related to the disposal of our Photonics business and 3D Design related assets. We received $0.6$0.7 million in cash payments for the disposal of our Photonics business and 3D Design related assets in the current quarter. We estimate total additionalsecond quarter of 2020. Currently, we have several significant cost reduction initiatives underway to achieve our 20% target EBITDA margins that could result in pre-tax charges in the range of $12$5 million to $22$15 million for the remainder of fiscal year 2020.2021.
At this time, we are continuing to evaluate the future key activities by which these additional charges will originate. Actual results, including the costs of the Restructuring Plan, may differ materially from our expectations, resulting in our inability to realize the expected benefits of the Restructuring Plan and our new strategic plan and negatively impacting our ability to execute our future plans and strategies, which could have a material adverse effect on our business, financial condition and results of operations.
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In connection with the Restructuring Plan, we paid $0.9$13.1 million during the first quarteryear ended December 31, 2020 and $4.5$1.4 million during the second quarter of 2020three months ended March 31, 2021, primarily consisting of severance and related benefits. We expect an additional $11$6 million to $15$8 million of cash payments to be made for the remainder of fiscal year 20202021 related to the Restructuring Plan. Activity related to the accrued restructuring charge and cash payments during the first half of 2020quarter was as follows:
Severance and other benefitsProfessional fees and other related chargesTotal
Balance at February 14, 2020$—  $—  $—  
Additions charged to expense12,400  1,574  13,974  
Cash payments(5,379) (1,523) (6,902) 
Balance at June 30, 20207,021  51  7,072  

Severance and other benefitsProfessional fees and other related chargesTotal
Balance at December 31, 2020$1,481 $866 $2,347 
Additions charged to expense1,043 481 1,524 
Cash payments(841)(576)(1,417)
Balance at March 31, 20211,683 771 2,454 
Balance at February 14, 2020$$$
Additions charged to expense12,956 732 13,688 
Cash payments(853)(74)(927)
Balance at March 31, 202012,103 658 12,761 

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NOTE 1312 – COMMITMENTS AND CONTINGENCIES
Purchase Commitments — We enter into purchase commitments for products and services in the ordinary course of business. These purchases generally cover production requirements for 60 to 120 days as well as materials necessary to service customer units through the product lifecycle and for warranty commitments. As of June 30, 2020,March 31, 2021, we had approximately $48.1$42.0 million in purchase commitments that are expected to be delivered within the next 12 months.
Legal Proceedings — We are not involved in any legal proceedings, including routine litigation arising in the normal course of business, that we believe will have a material adverse effect on our business, financial condition or results of operations.
U.S. Government Contracting Matter — We have sold our products and related services to the U.S. Government (the “Government”) under General Services Administration (“GSA”) Federal Supply Schedule contracts (the “GSA Contracts”) since 2002 and are currently selling our products and related services to the Government under two such GSA Contracts. Each GSA Contract is subject to extensive legal and regulatory requirements and includes, among other provisions, a price reduction clause (the “Price Reduction Clause”), which generally requires us to reduce the prices billed to the Government under the GSA Contracts to correspond to the lowest prices billed to certain benchmark customers.
Late in the fourth quarter of 2018, during an internal review we preliminarily determined that certain of our pricing practices may have resulted in the Government being overcharged under the Price Reduction Clauses of the GSA Contracts (the “GSA Matter”). As a result, we performed remediation efforts, including but not limited to, the identification of additional controls and procedures to ensure future compliance with the pricing and other requirements of the GSA Contracts. We also retained outside legal counsel and forensic accountants to assist with these efforts and to conduct a comprehensive review of our pricing and other practices under the GSA Contracts (the “Review”). On February 14, 2019, we reported the GSA Matter to the GSA and its Office of Inspector General.
AsEffective as of February 25, 2021, as a result of the GSA Matter, forreview, we entered into a settlement agreement with the fourth quarter 2018, we reduced our total sales by a $4.8 million estimated cumulative sales adjustment, representative of the last six years of estimated overchargesGSA. Pursuant to the Government undersettlement agreement, we agreed to, among other things, pay to the GSA Contracts. In addition, for$12.3 million in full and final satisfaction of any and all claims, causes of actions, appeals and the fourth quarter of 2018, we recorded $0.5 million of imputedlike, including damages, costs, attorney's fees and interest arising under or related to the estimated cumulative sales adjustment, which increased Interest expense, net and resulted in an estimated total liability of $5.3 million for the GSA Matter. This adjustment was based on our preliminary review as of February 20, 2019, the date of our Annual Report on Form 10-K for the year ended December 31, 2018. In addition, in first quarter 2019, we recorded an additional $0.1 million of imputed interest related to the estimated cumulative sales adjustment.
On July 15, 2019, we submitted a report to the GSA and its Office of Inspector General setting forth the findings of the Review conducted by our outside legal counsel and forensic accountants. Based on the results of the Review, we reduced our total sales for second quarter 2019 by an incremental $5.8 million sales adjustment, reflecting an estimated aggregate overcharge of $10.6 million under the GSA Contracts for the period from July 2011 to March 2019. In addition, we recorded an incremental $0.7 million of imputed interest related to the estimated cumulative sales adjustment for the remainder of 2019, which increased Interest expense, net and resulted in a $6.5 million total incremental increase in the estimated total liability for the GSA Matter.
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In January 2020, we received requests for additional information from the GSA and its Office of Inspector General to which we corresponded through June 2020. As a result of this continuing investigation, we reduced our total sales for the second quarter 2020 by an incremental $0.6 million sales adjustment, reflecting an estimated aggregate overcharge of $11.2 million under the GSA Contracts for the period from July 2011 to June 2020. We are working with the GSA in responding to any additional inquiries arising from the investigation. We recorded an incremental $0.2 million of imputed interest related to the estimated cumulative sales adjustment for the second quarter of 2020. As of the date of the filing of this Quarterly Report on Form 10-Q,March 31, 2021, we have recorded an aggregate estimated totalsettled and paid the full $12.3 million and no longer have any outstanding liability for the GSA Matter of $12.9 million.
We intend to cooperate fully with this and any other Government inquiries. The Government’s review of, or investigation into, this matter could result in civil and criminal penalties, administrative sanctions, and contract remedies being imposed on us, including but not limited to, termination of the GSA Contracts, repayments of amounts already received under the GSA Contracts, forfeiture of profits, damages, suspension of payments, fines, and suspension or debarment from doing business with the Government and possibly U.S. state and local governments. We may also be subject to litigation and recovery under the federal False Claims Act and possibly similar state laws, which could include claims for treble damages, penalties, fees and costs. As a result, we cannot reasonably predict the outcome of the Government’s review of, or investigation into, this matter at this time or the resulting future financial impact on us. Any of these outcomes could have a material adverse effect on our reputation, our sales, results of operations, cash flows and financial condition, and the trading price of our common stock. In addition, we have incurred, and will continue to incur, legal and related costs in connection with the Review and the Government’s response to this matter.
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NOTE 1413 – LEASES
We have operating and finance leases for manufacturing facilities, corporate offices, research and development facilities, sales and training facilities, vehicles, and certain equipment under which we assume the role of lessee. We do not lease assets as a lessor. Our leases have remaining lease terms of less than one year to approximately seventen years, some of which include options to extend the leases for up to eightfifteen years, and some of which include options to terminate the leases within three months. We do not participate in any material subleasing activity.subleasing.
We determine if an arrangement is a lease at inception. Operating leases are included in Operating lease right-of-use (“ROU”) asset, Lease liability, and Lease liability - less current portion in our condensed consolidated balance sheets. Finance leases are included in Property and equipment, net, Lease liability, and Lease liability - less current portion in our condensed consolidated balance sheets.
ROU assets represent our right to use an underlying asset for the lease term and lease liabilities represent our obligation to make lease payments arising from the lease. Operating lease ROU assets and lease liabilities are recognized on the commencement date of the lease based on the present value of lease payments over the lease term. Variable lease payments that depend on an index or rate include the variable portion when calculating ROU assets and lease liabilities. Variable lease payments that do not depend on an index or rate are expensed as incurred. As most of our leases do not provide an implicit rate, we use our incremental borrowing rate based on the information available on the commencement date of the lease to determine the present value of lease payments. We use the implicit rate when readily determinable. The operating lease ROU assets also include any lease payments made and lease incentives. Our lease terms may include options to extend or terminate the lease when it is reasonably certain that we will exercise that option at the time the lease is commenced. Lease expense for lease payments is recognized on a straight-line basis over the lease term.
While we have lease agreements with lease and non-lease components, we account for the lease and non-lease components as a single lease component.
The components of lease expense were as follows:
Three Months Ended
June 30, 2020
Three Months Ended
June 30, 2019
Six Months Ended
June 30, 2020
Six Months Ended
June 30, 2019
Three Months Ended
March 31, 2021
Three Months Ended
March 31, 2020
Operating lease costOperating lease cost$2,006  $2,029  $4,061  $3,997  Operating lease cost$1,970 $2,055 
Finance lease cost:Finance lease cost:Finance lease cost:
Amortization of ROU assetsAmortization of ROU assets$78  $98  $160  $190  Amortization of ROU assets$84 $82 
Interest on lease liabilitiesInterest on lease liabilities$ $12  $17  $24  Interest on lease liabilities$$
Total finance lease costTotal finance lease cost$86  $110  $177  $214  Total finance lease cost$89 $91 

We recognize lease payments made for short-term leases where terms are 12 months or less as the payments are incurred. Our short-term lease cost for the three months ended June 30,March 31, 2021 and March 31, 2020 and June 30, 2019 were bothwas less than $0.1 million. Our short-term lease cost for the six months ended June 30, 2020 and June 30, 2019 was less than $0.1 million and $0.1 million, respectively.
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Supplemental balance sheet information related to leases was as follows:
As ofAs ofAs ofAs of
June 30, 2020December 31, 2019March 31, 2021December 31, 2020
Operating leases:Operating leases:Operating leases:
Operating lease right-of-use assetOperating lease right-of-use asset$14,684  $18,418  Operating lease right-of-use asset$24,616 $26,107 
Current operating lease liabilityCurrent operating lease liability$4,591  $6,349  Current operating lease liability$5,334 $5,557 
Operating lease liability - less current portionOperating lease liability - less current portion11,422  13,272  Operating lease liability - less current portion20,848 21,985 
Total operating lease liability Total operating lease liability$16,013  $19,621   Total operating lease liability$26,182 $27,542 
Finance leases:Finance leases:Finance leases:
Property and equipment, at costProperty and equipment, at cost$1,786  $1,870  Property and equipment, at cost$1,458 $1,813 
Accumulated depreciationAccumulated depreciation(1,301) (1,150) Accumulated depreciation(1,099)(1,415)
Property and equipment, net Property and equipment, net$485  $720   Property and equipment, net$359 $398 
Current finance lease liabilityCurrent finance lease liability$313  $325  Current finance lease liability$262 $278 
Finance lease liability - less current portionFinance lease liability - less current portion229  426  Finance lease liability - less current portion117 146 
Total finance lease liability Total finance lease liability$542  $751   Total finance lease liability$379 $424 
Weighted Average Remaining Lease Term (in years):Weighted Average Remaining Lease Term (in years):Weighted Average Remaining Lease Term (in years):
Operating leases Operating leases4.414.48 Operating leases6.406.55
Finance leases Finance leases2.122.48 Finance leases1.881.93
Weighted Average Discount Rate:Weighted Average Discount Rate:Weighted Average Discount Rate:
Operating leases Operating leases5.31 %5.10 % Operating leases5.68 %5.66 %
Finance leases Finance leases5.06 %5.09 % Finance leases5.06 %5.07 %

Supplemental cash flow information related to leases was as follows:
Six Months Ended
June 30, 2020
Six Months Ended
June 30, 2019
Three Months Ended
March 31, 2021
Three Months Ended
March 31, 2020
Cash paid for amounts included in the measurement of lease liabilities:Cash paid for amounts included in the measurement of lease liabilities:Cash paid for amounts included in the measurement of lease liabilities:
Operating cash flows from operating leasesOperating cash flows from operating leases$4,141  $4,110  Operating cash flows from operating leases$1,873 $2,098 
Operating cash flows from finance leasesOperating cash flows from finance leases$17  $24  Operating cash flows from finance leases$$
Financing cash flows from finance leasesFinancing cash flows from finance leases$160  $187  Financing cash flows from finance leases$86 $82 
ROU assets obtained in exchange for lease obligations:ROU assets obtained in exchange for lease obligations:ROU assets obtained in exchange for lease obligations:
Operating leasesOperating leases$424  $5,916  Operating leases$567 $395 








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Maturities of lease liabilities are as follows:
Year Ending December 31,Year Ending December 31,Operating leasesFinance leasesYear Ending December 31,Operating leasesFinance leases
2020 (excluding the first 6 months)$3,354  $168  
20214,203  300  
2021 (excluding the first 3 months)2021 (excluding the first 3 months)$6,647 $274 
202220223,269  82  20225,302 64 
202320232,886  38  20234,650 40 
202420242,699  12  20244,286 16 
202520252,931 
ThereafterThereafter2,354  —  Thereafter7,620 
Total lease paymentsTotal lease payments$18,765  $600  Total lease payments$31,436 $398 
Less imputed interestLess imputed interest(2,752) (58) Less imputed interest(5,254)(19)
TotalTotal$16,013  $542  Total$26,182 $379 


NOTE 14 – INCOME TAXES
For the three months ended March 31, 2021, we recorded an income tax benefit of $1.6 million compared with income tax benefit of $2.2 million for three months ended March 31, 2020, respectively. Our effective tax rate was 33.4% for the three months ended March 31, 2021 compared with 13.1% in the prior year period. The change in our income benefit was primarily due to a lower pretax loss during the first quarter of 2021 and changes in our effective tax rate. The change in our effective tax rate was primarily associated with discrete tax items, including excess tax benefits associated with the Company's stock-based compensation arrangements, and a shift in the geographic mix of pretax income expected for the full year 2021.
Our quarterly estimate of our annual effective tax rate, and our quarterly provision for income tax (benefit) expense, are subject to significant variation due to numerous factors, including variability in accurately predicting our pretax and taxable income or loss and the mix of jurisdictions to which they relate, as well as the amount of pretax income or loss recognized during the quarter.
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Item 2. Management’s Discussion and Analysis of Financial Condition and Results of Operations
The following information should be read in conjunction with the condensed consolidated financial statements, including the notes thereto, included elsewhere in this Form 10-Q and Management’s Discussion and Analysis of Financial Condition and Results of Operations included in our Annual Report on Form 10-K for the year ended December 31, 2019.2020.
FARO Technologies, Inc. (“FARO,” the “Company,” “us,” “we” or “our”) has made “forward-looking statements” in this report (within the meaning of the Private Securities Litigation Reform Act of 1995). Statements that are not historical facts or that describe our plans, beliefs, goals, intentions, objectives, projections, expectations, assumptions, strategies, or future events are forward-looking statements. In addition, words such as “may,” “might,” “would,” “will,” “will be,” “future,” “strategy,” “believe,” “plan,” “should,” “could,” “seek,” “expect,” “anticipate,” “intend,” “estimate,” “goal,” “objective,” “project,” “forecast,” “target” and similar words identify forward-looking statements.
Forward-looking statements are not guarantees of future performance and are subject to a number of known and unknown risks, uncertainties, and other factors that could cause actual results to differ materially from those expressed or implied by such forward-looking statements. Consequently, undue reliance should not be placed on these forward-looking statements. We do not intend to update any forward-looking statements, whether as a result of new information, future events, or otherwise, unless otherwise required by law. Important factors that could cause actual results to differ materially from those contemplated in such forward-looking statements include, among others, the following:
 
an economic downturn in the manufacturing industry or the domestic and international economies in the regions of the world where we operate;
the effect of the COVID-19 pandemic, including on our business operations, as well as its impact on general economic and financial market conditions;
our inability to realize the intended benefits of our undertaking to transition to a company that is reorganized around functions to improve the efficiency of our sales organization and to improve operational effectiveness;
our inability to successfully execute our new strategic plan and restructuring plan, including but not limited to additional impairment charges and/or higher than expected severance costs and exist costs, and our inability to realize the expected benefits of such plans;
our inability to further penetrate our customer base and target markets;
development by others of new or improved products, processes or technologies that make our products less competitive or obsolete;
our inability to maintain what we believe to be our technological advantage by developing new products and enhancing our existing products;
the outcome of the U.S. Government’s review of, or investigation into, our potential overcharging of the U.S. Government under our General Services Administration Federal Supply Schedule contracts, any resulting penalties, damages or sanctions imposed on us and the outcome of any resulting litigation to which we may become a party, loss of future government salessales; and potential impacts on customer and supplier relationships and our reputation;on the Company's reputation that may result from the GSA matter;
risks associated with expanding international operations, such as difficulties in staffing and managing foreign operations, increased political and economic instability, compliance with potentially evolving import and export regulations, and the burdens and potential exposure of complying with a wide variety of U.S. and foreign laws and labor practices;
changes in trade regulation, which result in rising prices of imported steel, steel byproducts, aluminum and aluminum byproducts and various other raw materials that we use in the production of measurement devices, and our ability to pass those costs on to our customers or require our suppliers to absorb such costs;
changes in foreign regulation which may result in rising prices of our measurement devices sold as exports to our international customers, our customers’ willingness to absorb incremental import tariffs, and the corresponding impact on our profitability;
our inability to successfully identify and acquire target companies and achieve expected benefits from, and effectively integrate, acquisitions that are consummated;
the cyclical nature of the industries of our customers and material adverse changes in our customers’ access to liquidity and capital;
changes in the potential for the computer-aided measurement market and the potential adoption rate for our products, which are difficult to quantify and predict;
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our inability to protect our patents and other proprietary rights in the United States and foreign countries;
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our inability to adequately establish and maintain effective internal controls over financial reporting;
fluctuations in our annual and quarterly operating results and the inability to achieve our financial operating targets as a result of a number of factors including, without limitation (i) litigation and regulatory action brought against us, (ii) quality issues with our products, (iii) excess or obsolete inventory, shrinkage or other inventory losses due to product obsolescence, change in demand for our products, scrap or material price changes, (iv) raw material price fluctuations and other inflationary pressures, (v) expansion of our manufacturing capability, (vi) the size and timing of customer orders, (vii) the amount of time that it takes to fulfill orders and ship our products, (viii) the length of our sales cycle to new customers and the time and expense incurred in further penetrating our existing customer base, (ix) manufacturing inefficiencies associated with new product introductions, (x) costs associated with new product introductions, such as product development, marketing, assembly line start-up costs and low introductory period production volumes, (xi) the timing and market acceptance of new products and product enhancements, (xii) customer order deferrals in anticipation of new products and product enhancements, (xiii) the inability of our sales and marketing programs to achieve their sales targets, (xiv) start-up costs associated with opening new sales offices outside of the United States, (xv) fluctuations in revenue without proportionate adjustments in fixed costs, (xvi) inefficiencies in the management of our inventories and fixed assets, (xvii) compliance with government regulations including health, safety, and environmental matters, and (xviii) costs associated with the training and ramp-up time for new sales people;
changes in gross margins due to a changing mix of products sold and the different gross margins on different products and sales channels;
changes in applicable laws, rules or regulations, or their interpretation or enforcement, or the enactment of new laws, rules or regulations that apply to our business operations or require us to incur significant expenses for compliance;
our inability to successfully comply with the requirements of the Restriction of Hazardous Substances Directive and the Waste Electrical and Electronic Equipment Directive in the European Union;
the inability of our products to displace traditional measurement devices and attain broad market acceptance;
the impact of competitive products and pricing on our current offerings;
our ability to successfully complete our executive officer transitions and the loss of any of our executive officers or other key personnel;
difficulties in recruiting research and development engineers and application engineers;
the failure to effectively manage the effects of any future growth;
the impact of reductions or projected reductions in government spending, or uncertainty regarding future levels of government expenditures, particularly in the defense sector;
variations in our effective income tax rate, which makes it difficult to predict our effective income tax rate on a quarterly and annual basis, and the impact of the U.S. Tax Cuts and Jobs Act of 2017 on the global intangible low-taxed income of foreign subsidiaries;
the loss of key suppliers and the inability to find sufficient alternative suppliers in a reasonable period of time or on commercially reasonable terms;
the impact of fluctuations in exchange rates;
the effect of estimates and assumptions with respect to critical accounting policies and the impact of the adoption of recently issued accounting pronouncements;
the magnitude of increased warranty costs from new product introductions and enhancements to existing products;
the sufficiency of our plants to meet manufacturing requirements;
the continuation of our share repurchase program;
the sufficiency of our working capital and cash flow from operations to fund our long-term liquidity requirements;
the impact of geographic changes in the manufacturing or sales of our products on our effective income tax rate;
our ability to comply with the requirements for favorable tax rates in foreign jurisdictions; and
other risks and uncertainties discussed in Part I, Item 1A. Risk Factors in our Annual Report on Form 10-K for the year ended December 31, 20192020 and risks identified on this Quarterly Report on Form 10-Q.in other SEC filings.
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Moreover, new risks and uncertainties emerge from time to time, and we undertake no obligation to update publicly or review the risks and uncertainties included in this Quarterly Report on Form 10-Q, unless otherwise required by law.
Overview
We are a global technology company that designs, develops, manufactures, markets and supports software driven, three-dimensional (“3D”) measurement, imaging, and imaging solutions. Thisrealization solutions for the 3D metrology, architecture, engineering and construction (“AEC”) and public safety analytics markets. We enable our customers to capture, measure, manipulate, interact with and share data from the physical world in a virtual environment and then translate this information back into the physical domain. Our technology permits high-precisionenables highly accurate 3D measurement, imaging, comparison and comparisonprojection of parts and complex structures within production, assembly and quality assurance processes. Our devicesFARO suite of 3D products and software solutions are used for inspection of components and assemblies, rapid prototyping, reverse engineering, documenting large volume or structures in 3D, surveying and construction, assembly layout, machine guidance as well as forin investigation and reconstructionreconstructions of accident sites orcrash and crime scenes. We sell the majority of our productssolutions through a direct sales force across a broad number of customers in a range of manufacturing, industrial, architecture, surveying, building information modeling, construction, public safety forensics, cultural heritage, and other applications. Our FaroArm®, FARO ScanArm®, FARO Laser TrackerTM, FARO Laser Projector, and their companion CAM2®, BuildIT, and BuildIT Projector software solutions, provide for Computer-Aided Design (“CAD”) based inspection, factory-level statistical process control, high-density surveying, and laser-guided assembly and production. Together, these products integrate the measurement, quality inspection, and reverse engineering functions with CAD and 3D software to improve productivity, enhance product quality, and decrease rework and scrap in the manufacturing process, mainly supporting applications in theindustries including automotive, aerospace, metal and machine fabrication, and other industrial manufacturing markets. Our FARO Focus and FARO ScanPlan laser scanners, and their companion FARO SCENE, BuildIT, FARO As-BuiltTM, and FARO Zone public safety forensics software offerings, are utilized for a wide variety of 3D modeling, documentation and high-density surveying, applications primarily in the architecture, engineering and construction, and public safety markets. Our FARO ScanArm®forensics and its companion SCENE software also enable a fully digital workflow used to capture real world geometry for the purpose of empowering design, enabling innovation, and speeding up the design cycle.other industries.
We derive our revenues primarily from the sale of our measurement equipment and related multi-faceted software programs. Revenue related to these products is generally recognized upon shipment. In addition, we sell extended warranties and training and technology consulting services relating to our products. We recognize the revenue from extended warrantieshardware service contracts and software maintenance contracts on a straight-line basis over the contractual term, of the warranty, and revenue from training and technology consulting services when the services are provided.
We operate in international markets throughout the world and maintain sales offices in Australia, Brazil, Canada, China, France, Germany, India, Italy, Japan, Malaysia, Mexico, the Netherlands, Poland, Portugal, Singapore, South Korea, Spain, Switzerland, Thailand, Turkey, the United Kingdom, and the United States.
We manufacture our FaroArm® and FARO ScanArm®Quantum Arm products in our manufacturing facility located in Switzerland for customer orders from Europe, the Middle East and Africa (“EMEA”), in our manufacturing facility located in Singapore for customer orders from the Asia-Pacific region, and in our manufacturing facility located in Florida for customer orders from the Americas. We manufacture our FARO Focus laser scanner in our manufacturing facilities located in Germany and Switzerland for customer orders from EMEA and the Asia-Pacific region, and in our manufacturing facility located in Pennsylvania for customer orders from the Americas. We manufacture our FARO Laser TrackerTM and our FARO Laser Projector products in our facility located in Pennsylvania. We expect all of our existing manufacturing facilities to have the production capacity necessary to support our volume requirements during 2020.2021.
We account for wholly-owned foreign subsidiaries in the currency of the respective foreign jurisdiction; therefore, fluctuations in exchange rates may have an impact on the value of the intercompany account balances denominated in different currencies and reflected in our condensed consolidated financial statements. We are aware of the availability of off-balance sheet financial instruments to hedge exposure to foreign currency exchange rates, including cross-currency swaps, forward contracts and foreign currency options. However, we have not used such instruments in the past, and none were utilized in 20192020 or the sixthree months ended June 30, 2020.
COVID-19 and Impact On Our Business
Our business is significantly vulnerable to the economic effects of pandemics and other public health crises, including the ongoing novel coronavirus (“COVID-19”) outbreak that has surfaced in virtually every country of our global operating footprint. During the second quarter of 2020, we experienced a significant decline in the demand for our products and services across all of our served markets as a result of the impact of the spread of COVID-19. Although COVID-19 has negatively impacted demand for our products and services overall, the global pandemic also has provided us with the opportunity to adapt to a virtual environment and to capitalize on our existing virtual sales demonstration infrastructure which we have had in place for several years. There has been an increase in the attendance of our virtual training and product information seminars as our customers take advantage of the opportunity to remotely participate and to better understand the capabilities of our products and software offerings.

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We continue to assess the ongoing impact of COVID-19 on our business results and remain committed to taking actions to address the health and safety of our employees and customers, as well as the negative effects from demand disruption and production impacts, including, but not limited to, the following:
Operating our business with a focus on our employee health and safety, which includes minimizing travel, remote work policies, maintaining employee distancing and enhanced sanitation of all of our facilities;
Monitoring of our liquidity, reduction of supply flows into our manufacturing facilities, disciplined inventory management, and scrutinization of our capital expenditures; and
Continuously reviewing our financial strategy to strengthen financial flexibility in these volatile financial markets.
We continue to maintain a strong capital structure with a cash balance of $173.7 million and no debt as of June 30, 2020. We believe that our liquidity position is adequate to meet our projected needs in the reasonably foreseeable future.
Future developments, such as the potential resurgence of COVID-19 in countries that have begun to recover from the early impact of the pandemic and actions taken by governments in response to future resurgence, that are highly uncertain and not able to be predicted will determine the extent to which the COVID-19 outbreak continues to impact the Company’s results of operations and financial conditions. See Item 1A, Risk Factors, included in Part II of this Quarterly Report on Form 10-Q for an additional discussion of risks related to COVID-19.
Change in Organizational Structure and Segment Reporting
From the fourth quarter of 2016 through the fourth quarter of 2019, we operated in five market verticals—3D Manufacturing, Construction Building Information Modeling (“Construction BIM”), Public Safety Forensics, 3D Design and Photonics—and had three reporting segments—3D Manufacturing, Construction BIM and Emerging Verticals. As discussed in our Quarterly Report on Form 10-Q for the third quarter of 2019, our new management team, led by our new Chief Executive Officer (“CEO”), formulated and began to implement a new comprehensive strategic plan for our business. As part of our strategic planning process, we identified areas of our business that needed enhanced focus or change in order to improve our efficiency and cost structure. In the fourth quarter of 2019, we reassessed and redefined our go-to-market strategy, refocused our marketing engagement with our customers and re-evaluated our hardware product portfolio. We also began to focus on other organizational optimization efforts, including the simplification of our overly complex management structure.
As part of our new strategic plan, and based on the recommendation of our CEO, who is also our Chief Operating Decision Maker (“CODM”), in the fourth quarter of 2019, we eliminated our vertical operating structure and reorganized the Company into a functional structure. Our executive leadership team is now comprised of global functional leaders in areas such as sales, marketing, operations, research and development and general and administrative, and resources are allocated to each function at a consolidated unit level. We no longer have separate business units, or segment managers or vertical leaders who report to the CODM with respect to operations, operating results or planning for levels or components below the total Company level. Instead, our CODM now allocates resources and evaluates performance on a Company-wide basis. Based on these changes, commencing with the fourth quarter of 2019, we now report as one reporting segment that develops, manufactures, markets, supports and sells CAD-based quality assurance products integrated with CAD-based inspection and statistical process control software and 3D documentation systems. Our reporting segment sells into a variety of end markets, including automotive, aerospace, metal and machine fabrication, architecture, engineering, construction and public safety.March 31, 2021.
New Strategic Plan and Restructuring Plan
In addition to the reorganizationfirst quarter of the Company’s structure, as part of our strategic planning process, we also evaluated our hardware product portfolio and the operations of certain of our recent acquisitions. As a result of this evaluation, we are simplifying our hardware product portfolio, ceasing to sell certain products and disposed of certain of our recent acquisitions.
In addition to the implementation of our new strategic plan, on February 14, 2020, our Board of Directors approved a global restructuring plan (the “Restructuring Plan”), which is intended to support our strategic plan in an effort to improve operating performance and ensure that we are appropriately structured and resourced to deliver increased and sustainable value to our shareholders and customers. Key activities under the Restructuring Plan include a continued focus on efficiency and cost-saving efforts, which includes decreasing total headcount by approximately 500 employees upon the completion of the Restructuring Plan.
These activities are expected to be substantially completed by the end of 2021. Pre-tax charges of approximately $49 million were recorded in the fourth quarter of 2019 in connection with the implementation of our new strategic plan and included the following:
$21.2 million impairment of goodwill;
$12.8 million charge, increasing our reserve for excess and obsolete inventory;
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$10.5 million impairment of intangible assets associated with recent acquisitions;
$1.4 million impairment of intangible assets related to capitalized patents;
$3.4 million impairment of other assets and other charges.
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In connection with the Restructuring Plan, we recorded a pre-tax charge of approximately $13.7$15.8 million during the first quarteryear ended December 31, 2020 and $0.6 million during the second quarter primarily consisting of severance and related benefits.benefits, professional fees and other related charges and costs including a non-cash expense of $0.4 million related to the disposal of our Photonics business and 3D Design related assets. We estimate total additionalreceived $0.7 million in cash payments for the disposal of our Photonics business and 3D Design related assets in the second quarter of 2020. Currently, we have several significant cost reduction initiatives underway to achieve our 20% target EBITDA margins that could result in pre-tax charges in the range of $12$5 million to $22$15 million for the remainder of fiscal year 2020.2021.
At this time, we are continuing to evaluate the future key activities by which these additional charges will originate. Actual results, including the costs of the Restructuring Plan, may differ materially from our expectations, resulting in our inability to realize the expected benefits of the Restructuring Plan and our new strategic plan and negatively impacting our ability to execute our future plans and strategies, which could have a material adverse effect on our business, financial condition and results of operations.
ReclassificationIn connection with the Restructuring Plan, we paid $13.1 million during the year ended December 31, 2020 and Related Changes$1.4 million during the three months ended March 31, 2021, primarily consisting of severance and related benefits. We expect an additional $6 million to Presentation
Certain prior$8 million of cash payments to be made for fiscal year amounts have been reclassified in the accompanying condensed consolidated financial statements to conform2021 related to the current period presentation:
Commencing with the third quarter of 2019, depreciation and amortization expenses are being reported in our statements of operations to reflect departmental costs. Previously, those expenses were reported as a separate line item under operating expenses. Amounts related to depreciation and amortization expenses for the three and six months ended June 30, 2019 have been reclassified throughout this Quarterly Report on Form 10-Q to reflect this reclassification of depreciation and amortization expenses and to conform to the current period presentation.
Selling and marketing expenses and general and administrative expenses are now being reported in the accompanying statements of operations together in one line as Selling, general and administrative. Previously, those expenses were reported as two separate line items under operating expenses. Amounts related to selling, general and administrative expenses for the three and six months ended June 30, 2019 have been reclassified throughout this Quarterly Report on Form 10-Q to reflect this reclassification of selling, general and administrative expenses and to conform to the current period presentation, as set forth in the following tables;
Software maintenance revenue is now being reported in the accompanying statements of operations as a component of product sales. Previously, these revenues were reported in service sales. Amounts related to software maintenance revenue for the three and six months ended June 30, 2019 have been reclassified throughout this Quarterly Report on Form 10-Q to reflect this reclassification of software maintenance revenue and to conform to the current period presentation, as set forth in the following tables; and
Software maintenance cost of sales is now being reported in the accompanying statements of operations as a component of product cost of sales. Previously, these cost of sales was reported in service cost of sales. Amounts related to software maintenance cost of sales for the three and six months ended June 30, 2019 have been reclassified throughout this Quarterly Report on Form 10-Q to reflect this reclassification of software maintenance cost of sales and to conform to the current period presentation, as set forth in the following tables.


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For the three months ended, June 30, 2019
As ReportedDepreciation and Amortization AdjustmentSelling, General and Administrative AdjustmentSoftware Maintenance and Other AdjustmentsAs Adjusted
Sales
Product$67,992  $—  $—  $3,053  $71,045  
Service25,499  —  —  (3,053) 22,446  
Total sales$93,491  $—  $—  $—  $93,491  
Cost of Sales
Product$29,037  $796  $—  $672  $30,505  
Service12,135  783  —  (672) 12,246  
Total cost of sales$41,172  $1,579  $—  $—  $42,751  
Operating Expenses
Selling, general and administrative$—  $1,459  $43,548  $—  $45,007  
Selling and marketing29,124  —  (29,124) —  —  
General and administrative14,424  —  (14,424) —  —  
Depreciation and amortization4,573  (4,573) —  —  —  
Research and development9,091  1,535  —  —  10,626  
Total operating expenses$57,212  $(1,579) $—  $—  $55,633  



For the six months ended, June 30, 2019
As ReportedDepreciation and Amortization AdjustmentSelling, General and Administrative AdjustmentSoftware Maintenance and Other AdjustmentsAs Adjusted
Sales
Product$136,792  $—  $—  $5,830  $142,622  
Service50,316  —  —  (5,830) 44,486  
Total sales$187,108  $—  $—  $—  $187,108  
Cost of Sales
Product$55,165  $1,972  $—  $1,319  $58,456  
Service24,605  1,607  —  (1,319) 24,893  
Total cost of sales$79,770  $3,579  $—  $—  $83,349  
Operating Expenses
Selling, general and administrative$—  $2,502  $83,525  $—  $86,027  
Selling and marketing55,877  —  (55,877) —  —  
General and administrative27,648  —  (27,648) —  —  
Depreciation and amortization9,322  (9,322) —  —  —  
Research and development19,026  3,241  —  —  22,267  
Total operating expenses$111,873  $(3,579) $—  $—  $108,294  
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Restructuring Plan.
Amounts reported in millions within this Quarterly Report on Form 10-Q are computed based on the amounts in thousands. As a result, the sum of the components reported in millions may not equal the total amount reported in millions due to rounding. Certain columns and rows within the tables that follow may not add due to the use of rounded numbers. Percentages presented are calculated based on the respective amounts in thousands.
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Results of Operations
The following table sets forth, for the periods indicated, our unaudited results of operations expressed as dollar amounts and as a percentage of total sales.
Three months ended June 30,Six Months Ended June 30,Three months ended March 31,
(dollars in thousands)(dollars in thousands)2020% of Sales2019% of Sales2020% of Sales2019% of Sales(dollars in thousands)2021% of Sales2020% of Sales
SalesSalesSales
ProductProduct$42,259  69.8 %$71,045  76.0 %$98,784  70.5 %$142,622  76.2 %Product$54,635 71.6 %$56,525 71.1 %
ServiceService18,305  30.2 %22,446  24.0 %41,295  29.5 %44,486  23.8 %Service21,696 28.4 %22,990 28.9 %
Total salesTotal sales60,564  100.0 %93,491  100.0 %140,079  100.0 %187,108  100.0 %Total sales76,331 100.0 %79,515 100.0 %
Cost of SalesCost of SalesCost of Sales
ProductProduct21,333  35.2 %30,505  32.6 %44,399  31.7 %58,456  31.2 %Product24,804 32.5 %23,066 29.0 %
ServiceService10,335  17.1 %12,246  13.1 %22,911  16.4 %24,893  13.3 %Service11,120 14.6 %12,576 15.8 %
Total cost of salesTotal cost of sales31,668  52.3 %42,751  45.7 %67,310  48.1 %83,349  44.5 %Total cost of sales35,924 47.1 %35,642 44.8 %
Gross ProfitGross Profit28,896  47.7 %50,740  54.3 %72,769  51.9 %103,759  55.5 %Gross Profit40,407 52.9 %43,873 55.2 %
Operating ExpensesOperating ExpensesOperating Expenses
Selling, general and administrativeSelling, general and administrative30,036  49.6 %45,007  48.1 %66,360  47.4 %86,027  46.0 %Selling, general and administrative33,348 43.7 %36,324 45.7 %
Research and developmentResearch and development10,186  16.8 %10,626  11.4 %20,601  14.7 %22,267  11.9 %Research and development11,973 15.7 %10,415 13.1 %
Restructuring costsRestructuring costs636  1.1 %—  — %14,324  10.2 %—  — %Restructuring costs1,524 2.0 %13,688 17.2 %
Total operating expensesTotal operating expenses40,858  67.5 %55,633  59.5 %101,285  72.3 %108,294  57.9 %Total operating expenses46,845 61.4 %60,427 76.0 %
Loss from operationsLoss from operations(11,962) (19.8)%(4,893) (5.2)%(28,516) (20.4)%(4,535) (2.4)%Loss from operations(6,438)(8.4)%(16,554)(20.8)%
Other (income) expenseOther (income) expenseOther (income) expense
Interest expense, netInterest expense, net212  0.4 %240  0.3 %246  0.2 %96  0.1 %Interest expense, net10 — %34 — %
Other expense, net117  0.2 %1,689  1.8 %590  0.4 %1,884  1.0 %
Other (income) expense, netOther (income) expense, net(1,615)(2.1)%473 0.6 %
Loss before income tax benefitLoss before income tax benefit(12,291) (20.3)%(6,822) (7.3)%(29,352) (21.0)%(6,515) (3.5)%Loss before income tax benefit(4,833)(6.3)%(17,061)(21.5)%
Income tax benefitIncome tax benefit(3,359) (5.5)%(417) (0.4)%(5,597) (4.0)%(262) (0.1)%Income tax benefit(1,612)(2.1)%(2,238)(2.8)%
Net lossNet loss$(8,932) (14.7)%$(6,405) (6.9)%$(23,755) (17.0)%$(6,253) (3.3)%Net loss$(3,221)(4.2)%$(14,823)(18.6)%

Consolidated Results
Three Months Ended June 30, 2020March 31, 2021 Compared to the Three Months Ended June 30, 2019March 31, 2020
Sales. Total sales decreased by $32.9$3.2 million, or 35.2%4.0%, to $60.6$76.3 million for the three months ended June 30, 2020March 31, 2021 from $93.5$79.5 million for the three months ended June 30, 2019.March 31, 2020. The decline in sales is the result of the economic effect of COVID-19 pandemic, which is still in the recovery stage. Total product sales decreased by $28.7$1.9 million, or 40.5%3.3%, to $42.3$54.6 million for the three months ended June 30, 2020March 31, 2021 from $71.0$56.5 million for the three months ended June 30, 2019. Our product sales decreasedMarch 31, 2020 primarily due to the unfavorable impact of endcontinuing COVID-19 related market demand softness related to the COVID-19 pandemic. Serviceand other fluctuations in market conditions. Similarly, service revenue decreased by $4.1$1.3 million, or 18.4%5.6%, to $18.3$21.7 million for the three months ended June 30, 2020March 31, 2021 from $22.4$23.0 million for the three months ended June 30, 2019, primarily due to the unfavorable impact of end market demand softness related to the COVID-19 pandemic.March 31, 2020. Foreign exchange rates had a negativepositive impact on total sales of $0.9$2.3 million, increasingdecreasing the percent that our overall sales declined by approximately 1.02.9 percentage points, primarily due to the weakeningstrengthening of the Euro Chinese Yuan, and Brazilian Real relative to the U.S. dollar.
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Gross profit. Gross profit decreased by $21.8$3.5 million, or 43.1%7.9%, to $28.9$40.4 million for the three months ended June 30, 2020March 31, 2021 from $50.7$43.9 million for the three months ended June 30, 2019,March 31, 2020, and gross margin decreased to 47.7%52.9% for the three months ended June 30, 2020March 31, 2021 from 54.3%55.2% for the three months ended June 30, 2019, primarily due to the unfavorable impact of end market demand softness related to the COVID-19 pandemic which adversely affected our product fixed cost absorption.March 31, 2020. Gross margin from product revenue decreased by 7.64.6 percentage points to 49.5%54.6% for the three months ended June 30, 2020March 31, 2021 from 57.1%59.2% for the prior year period primarily due to changes in product mix, an increased charge to our reserve for excess and obsolete inventory, and the unfavorable impact of end market demand softness related to the COVID-19 pandemic which adversely affected our product fixed cost absorption. Gross margin from service revenue decreasedincreased by 1.93.4 percentage points to 43.5%48.7% for the three months ended June 30, 2020March 31, 2021 from 45.4%45.3% for the prior year period, primarily due to a reduction in departmental costs as a result of the aforementioned decrease in service revenue due to the unfavorable impactRestructuring Plan.
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Table of end market demand softness related to the COVID-19 pandemic with relatively consistent fixed costs.Contents
Selling, general and administrative expenses. Selling, general and administrative expenses decreased by $15.0$3.0 million, or 33.3%8.2%, to $30.0$33.3 million for the three months ended June 30, 2020March 31, 2021 from $45.0$36.3 million for the three months ended June 30, 2019.March 31, 2020. This decrease was driven primarily by decreased salaries and wages and other cost savings initiatives to reduce non-personnel costs that resulted from the Restructuring Plan. Additionally, a decrease in selling commission expense and travel expense was driven by reduced global sales and pandemic stay-at-home orders, respectively. Selling, general and administrative expenses as a percentage of sales increaseddecreased to 49.6%43.7% for the three months ended June 30, 2020,March 31, 2021, compared with 48.1%45.7% of sales for the three months ended June 30, 2019March 31, 2020. Our worldwide period-ending selling, general and administrative headcount decreased by 370,134, or 35.1%15.6%, to 684727 at June 30, 2020,March 31, 2021, from 1,054861 at June 30, 2019.March 31, 2020.
Research and development expenses. Research and development expenses decreasedincreased by $0.4$1.6 million, or 4.1%15.0%, to $10.2$12.0 million for the three months ended June 30, 2020March 31, 2021 from $10.6$10.4 million for the three months ended June 30, 2019.March 31, 2020. This decreaseincrease was mainly driven by a decrease in purchased technology intangible amortizationhigher compensation expense as a result of the impairment of certain intangible assets in connection with the Restructuring Plan.resulting from increased engineering headcount and costs to accelerate new product development. Research and development expenses as a percentage of sales increased to 16.8%15.7% for the three months ended June 30, 2020March 31, 2021 from 11.4%13.1% for the three months ended June 30, 2019.March 31, 2020.
Restructuring costs. In February 2020, we initiated the Restructuring Plan to improve business effectiveness, streamline operations and achieve a stated target cost level for the Company as a whole. Restructuring costs included in operating expenses for the three months ended June 30,March 31, 2021 and March 31, 2020 were $0.6$1.5 million and $13.7 million, respectively, primarily consisting of legalseverance and consulting expenses.related benefits charges.
Interest expense, net. We recorded interest expense, net of less than $0.2$0.1 million for both of the three month periodsmonths ended June 30, 2020March 31, 2021 and June 30, 2019.three months ended March 31, 2020.
Other (income) expense, net. For the three months ended June 30, 2020,March 31, 2021, other income was $1.6 million compared with other expense decreased by $1.6 million to $0.1 million from $1.7of $0.5 million for the three months ended June 30, 2019. The decrease isMarch 31, 2020. This change was primarily driven by the $1.5 million impairment chargeeffect of foreign exchange rates as well as COVID-19 related to our equity investment in present4D recordedforeign incentives received in the second quarter of 2019.current year quarter.
Income tax benefit. For the three months ended June 30, 2020,March 31, 2021, we recorded an income tax benefit of $3.4$1.6 million compared with income tax benefit of $0.4$2.2 million for the three months ended June 30, 2019.March 31, 2020. Our effective tax rate was (27.3%)33.4% for the three months ended June 30, 2020March 31, 2021 compared with (6.1%)13.1% in the prior year period. The change in our income tax benefit was primarily due to the increase in oura lower pretax loss during the secondfirst quarter of 2020 compared to the same period of 2019.2021 and changes in our effective tax rate. The change in our effective tax rate was primarily due toassociated with discrete tax items, including excess tax benefits associated with the impact ofCompany's stock-based compensation arrangements, and a $0.9 million increase in our reserve for uncertain tax positionsshift in the second quartergeographic mix of 2019.pretax income expected for the full year 2021.
Our quarterly estimate of our annual effective tax rate and our quarterly provision for income tax (benefit) expense are subject to significant variation due to numerous factors, including variability in accurately predicting our pretax and taxable income or loss and the mix of jurisdictions to which they relate, as well as the amount of pretax income or loss recognized during the quarter.
Net loss. Our net loss was $8.9$3.2 million for the three months ended June 30, 2020March 31, 2021 compared with net loss of $6.4 million for the prior year period, reflecting the impact of the factors described above.

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Six Months Ended June 30, 2020 Compared to the Six Months Ended June 30, 2019
Sales. Total sales decreased by $47.0 million, or 25.1%, to $140.1 million for the six months ended June 30, 2020 from $187.1 million for the six months ended June 30, 2019. Total product sales decreased by $43.8 million, or 30.7%, to $98.8 million for the six months ended June 30, 2020 from $142.6 million for the six months ended June 30, 2019. Our product sales decreased primarily due to the unfavorable impact of end market demand softness related to the COVID-19 pandemic. Service revenue decreased by $3.2 million, or 7.2%, to $41.3 million for the six months ended June 30, 2020 from $44.5 million for the six months ended June 30, 2019, primarily due to the unfavorable impact of end market demand softness related to the COVID-19 pandemic. Foreign exchange rates had a negative impact on total sales of $2.1 million, increasing the percent that our overall sales declined by approximately 1.1 percentage points, primarily due to the weakening of the Euro, Chinese Yuan, and Brazilian Real relative to the U.S. dollar.
Gross profit. Gross profit decreased by $31.0 million, or 29.9%, to $72.8 million for the six months ended June 30, 2020 from $103.8 million for the six months ended June 30, 2019, and gross margin decreased to 51.9% for the six months ended June 30, 2020 from 55.5% for the six months ended June 30, 2019, primarily due to the unfavorable impact of end market demand softness related to the COVID-19 pandemic which adversely affected our product fixed cost absorption. Gross margin from product revenue decreased by 3.9% percentage points to 55.1% for the six months ended June 30, 2020 from 59.0% for the prior year period primarily due to the unfavorable impact of end market demand softness related to the COVID-19 pandemic which adversely affected our product fixed cost absorption. Gross margin from service revenue increased by 0.5% percentage pointsto 44.5% for the six months ended June 30, 2020 from 44.0% for the prior year period, primarily due to an increase in recurring service contracts revenue and corresponding decrease in service contracts expenses due to the impact of the COVID-19 pandemic.
Selling, general and administrative expenses. Selling, general and administrative expenses decreased by $19.6 million, or 22.9%, to $66.4 million for the six months ended June 30, 2020 from $86.0 million for the six months ended June 30, 2019. This decrease was driven primarily by decreased salaries and wages and other cost savings initiatives to reduce non-personnel costs that resulted from the Restructuring Plan. Additionally, a decrease in selling commission expense and travel expense was driven by reduced global sales and pandemic stay-at-home orders, respectively. Selling, general and administrative expenses as a percentage of sales increased to 47.4% for the six months ended June 30, 2020, compared with 46.0% of sales for the six months ended June 30, 2019. Our worldwide period-ending selling, general and administrative headcount decreased by 370, or 35.1%, to 684 at June 30, 2020, from 1,054 at June 30, 2019.
Research and development expenses. Research and development expenses decreased by $1.7 million, or 7.5%, to 20.6 million for the six months ended June 30, 2020 from $22.3 million for the six months ended June 30, 2019. This decrease was mainly driven by a decrease in purchased technology intangible amortization expense as a result of the impairment of certain intangible assets in connection with the Restructuring Plan. Research and development expenses as a percentage of sales increased to 14.7% for the six months ended June 30, 2020 from 11.9% for the six months ended June 30, 2019.
Restructuring costs. In February 2020, we initiated the Restructuring Plan to improve business effectiveness, streamline operations and achieve a stated target cost level for the Company as a whole. Restructuring costs included in operating expenses for the six months ended June 30, 2020 were $14.3 million primarily consisting of severance and related benefits charges.
Interest expense, net. We recorded interest expense, net of $0.2 million for the six months ended June 30, 2020 compared to expense of $0.1 million for the six months ended June 30, 2019.
Other expense, net. For the six months ended June 30, 2020, other expense decreased by $1.3 million to $0.6 million from $1.9 million for the six months ended June 30, 2019. The decrease is primarily driven by the $1.5 million impairment charge related to our equity investment in present4D recorded in the second quarter of 2019.
Income tax benefit. For the six months ended June 30, 2020, we recorded an income tax benefit of $5.6 million compared with income tax benefit of $0.3 million for the six months ended June 30, 2019. Our effective tax rate was (19%) for the six months ended June 30, 2020 compared with (4%) in the prior year period. The change in our income tax benefit expense was primarily due to the increase in our pretax loss during the six months ended June 30, 2020 compared to the same period of 2019. The change in our effective tax rate was primarily due to the impact of a $0.9 million increase in our reserve for uncertain tax positions in the second quarter of 2019.
Our quarterly estimate of our annual effective tax rate and our quarterly provision for income tax (benefit) expense are subject to significant variation due to numerous factors, including variability in accurately predicting our pretax and taxable income or loss and the mix of jurisdictions to which they relate, as well as the amount of pretax income or loss recognized during the quarter.
Net loss. Our net loss was $23.8 million for the six months ended June 30, 2020 compared with net loss of $6.3$14.8 million for the prior year period, reflecting the impact of the factors described above.
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Liquidity and Capital Resources
Cash and cash equivalents increaseddecreased by $40.1$15.6 million to $173.7$170.0 million at June 30, 2020March 31, 2021 from $133.6$185.6 million at December 31, 2019.2020. The increasedecrease was primarily driven by net cash provided byused in operating and investing activities. Cash provided byused in operating activities was $16.1$10.3 million during the sixthree months ended June 30, 2020,March 31, 2021, compared to $17.7$16.3 million of cash provided by operations during the sixthree months ended June 30, 2019.March 31, 2020. The decrease was mainly due to changes in working capital accounts, primarily a larger net lossdecrease in accrued liabilities driven by the current period.$12.3 million settlement of liability related to the GSA matter.
Cash used in investing activities during the three months ended March 31, 2021 was $2.4 million compared to cash provided by investing activities during the six months ended June 30, 2020 was $23.4 million compared to cash used in investing activities of $4.9$7.8 million during the sixthree months ended June 30, 2019.March 31, 2020. The change was primarily due to the maturity of U.S. Treasury Bills amounting to $25.0$9.0 million during the sixthree months ended June 30,March 31, 2020 without such activity during the sixthree months ended June 30, 2019.March 31, 2021.
Cash provided by financing activities was $1.3$1.7 million during the sixthree months ended June 30, 2020March 31, 2021 compared to cash used inprovided by financing activities of $1.1 million for the sixthree months ended June 30, 2019.March 31, 2020. The change was primarily due to $3.9$5.1 million in cash received from the exercise of employee stock options during the sixthree months ended June 30, 2020March 31, 2021 compared to $0.7$2.8 million during the sixthree months ended June 30, 2019.March 31, 2020.
Of our cash and cash equivalents, $84.2$120.5 million was held by foreign subsidiaries as of June 30, 2020.March 31, 2021. On December 22, 2017, the United States enacted the U.S. Tax Cuts and Jobs Act, resulting in significant modifications to existing tax law, which included a transition tax on the mandatory deemed repatriation of foreign earnings. DespiteAs a result of the changesU.S. Tax Cuts and Jobs Act, the Company can repatriate foreign earnings and profits to the U.S. with minimal U.S. income tax consequences, other than the transition tax and global intangible low-taxed income (“GILTI”) tax. The Company has reinvested a large portion of its undistributed foreign earnings and profits in U.S.acquisitions and other investments and intends to bring back a portion of foreign cash in certain jurisdictions where the Company will not be subject to local withholding taxes and which were subject already to transition tax law, our current intent is to indefinitely reinvest these funds in our foreign operations, as the cash is needed to fund ongoing operations.and GILTI tax.
On November 24, 2008, our Board of Directors approved a $30.0 million share repurchase program. Acquisitions for the share repurchase program may be made from time to time at prevailing prices, as permitted by securities laws and other legal requirements, and subject to market conditions and other factors. The share repurchase program may be discontinued at any time. There is no expiration date or other restriction governing the period over which we can repurchase shares under the program. In October 2015, our Board of Directors authorized an increase to the existing share repurchase program from $30.0 million to $50.0 million. We made no stock repurchases during the sixthree month period ended June 30, 2020March 31, 2021 under this program. As of June 30, 2020,March 31, 2021, we had authorization to repurchase $18.3 million remaining under the repurchase program.
We believe that our working capital and anticipated cash flow from operations will be sufficient to fund our long-term liquidity operating requirements for at least the next 12 months.
We have no off-balance sheet arrangements.
Contractual Obligations and Commercial Commitments
We enter into purchase commitments for products and services in the ordinary course of business. These purchases generally cover production requirements for 60 to 120 days as well as materials necessary to service customer units through the product lifecycle and for warranty commitments. As of June 30, 2020,March 31, 2021, we had $48.1$42.0 million in purchase commitments that are expected to be delivered within the next 12 months. Other than as described in the preceding sentences, there have been no material changes to the contractual obligations and commercial commitments table included in Part II, Item 7 of our Annual Report on Form 10-K for the year ended December 31, 2019.2020.
Critical Accounting Policies
The preparation of our condensed consolidated financial statements requires our management to make estimates and assumptions that affect the reported amounts of assets, liabilities, revenues, and expenses, as well as disclosure of contingent assets and liabilities. We base our estimates on historical experience, along with various other factors believed to be reasonable under the circumstances, the results of which form the basis for making judgments about the carrying value of assets and liabilities that are not readily apparent from other sources. Some of these judgments can be subjective and complex and, consequently, actual results may differ from these estimates under different assumptions or conditions. A discussion of our critical accounting policies is included in Part II, Item 7, “Management’s Discussion and Analysis of Financial Condition and Results of Operations” in our Annual Report on Form 10-K for the year ended December 31, 2019,2020, as filed with the Securities and Exchange Commission on February 19, 2020. As of June 30, 2020,March 31, 2021, our critical accounting policies have not changed from those described in our Annual Report on Form 10-K for the year ended December 31, 2019.2020.
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Item 3. Quantitative and Qualitative Disclosures About Market Risk
Foreign Exchange Exposure
We conduct a significant portion of our business outside the United States. As of and for the sixthree months ended June 30, 2020, 59%March 31, 2021, 60% of our revenue was invoiced, and a significant portion of our operating expenses were paid, in foreign currencies, and 37%44% of our assets were denominated in foreign currencies. Fluctuations in exchange rates between the U.S. dollar and such foreign currencies may have a material effect on our results of operations and financial condition and could specifically result in foreign exchange gains and losses. The impact of future exchange rate fluctuations on the results of our operations cannot be accurately predicted due to our constantly changing exposure to various currencies, and the fact that all foreign currencies do not react in the same manner in relation to the U.S. dollar. Our most significant exposures are to the Euro, Swiss Franc, Japanese Yen, Chinese Yuan and Brazilian Real. To the extent that the percentage of our non-U.S. dollar revenues derived from international sales increases in the future, our exposure to risks associated with fluctuations in foreign exchange rates may increase. We are aware of the availability of off-balance sheet financial instruments to hedge exposure to foreign currency exchange rates, including cross-currency swaps, forward contracts and foreign currency options. However, we have not used such instruments in the past, and none were utilized in 20192020 or the sixthree months ended June 30, 2020.March 31, 2021.
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Item 4. Controls and Procedures
Evaluation of Disclosure Controls and Procedures
We are responsible for establishing and maintaining disclosure controls and procedures, as defined in Rules 13a-15(e) and 15d-15(e) under the Securities Exchange Act of 1934, as amended (the “Exchange Act”), that are designed to provide reasonable assurance that information required to be disclosed in our reports filed under the Exchange Act, such as this Quarterly Report on Form 10-Q, is recorded, processed, summarized and reported within the time periods specified in the Securities and Exchange Commission’s (the “SEC”) rules and forms. Disclosure controls and procedures also include, without limitation, controls and procedures that are designed to provide reasonable assurance that such information is accumulated and communicated to our management, including our Chief Executive Officer and Chief Financial Officer, as appropriate, to allow timely decisions regarding required disclosure.
Under the supervision and with the participation of our management, including our Chief Executive Officer and our Chief Financial Officer, we evaluated the effectiveness of the design and operation of our disclosure controls and procedures (as defined in Rule 13a-15(e) under the Exchange Act) as of June 30, 2020.March 31, 2021. Based on that evaluation, our Chief Executive Officer and Chief Financial Officer concluded that our disclosure controls and procedures were effective as of June 30, 2020March 31, 2021 to provide reasonable assurance that information required to be disclosed in this Quarterly Report on Form 10-Q was recorded, processed, summarized and reported within the time periods specified in the SEC’s rules and forms and was accumulated and communicated to our management, including our Chief Executive Officer and Chief Financial Officer, as appropriate, to allow timely decisions regarding required disclosure.
Changes in Internal Control Over Financial Reporting
During the quarter ended June 30, 2020,March 31, 2021, there was no change in our internal control over financial reporting (as such term is defined in Rule 13a-15(f) under the Exchange Act) that has materially affected, or is reasonably likely to materially affect, our internal control over financial reporting.
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PART II. OTHER INFORMATION

Item 1. Legal Proceedings
We are not involved in any legal proceedings, including routine litigation arising in the normal course of business, that we believe will have a material adverse effect on our business, financial condition or results of operations.

Item 1A. Risk Factors
In addition to the other information set forth in this Quarterly Report on Form 10-Q, you should carefully consider the factors discussed under “Risk Factors” in this Item 1A and in our Annual Report on Form 10-K for the year ended December 31, 2019, as updated by our Quarterly Report on Form 10-Q for the quarter endedAs of March 31, 2020, each as filed with the SEC, before deciding to invest in, or retain, shares of our common stock. These risks could materially and adversely affect our business, financial condition, and results of operations. The risks described in our Annual Report on Form 10-K for the year ended December 31, 2019 and in subsequent periodic reports filed with the SEC are not the only risks we face. Our operations could also be affected by additional factors that are not presently known by us or by factors that we currently consider to be immaterial to our business. There2021, there have been no material changes in our risk factors from those set forth in our Annual Report on Form 10-K for the year ended December 31, 2019, other than as updated by our subsequent quarterly reports on Form 10-Q, including as set forth below.2020.
The risk factor entitled “
Our operations are vulnerable to the effects of epidemics, such as the coronavirus, which could materially disrupt our business.” has been updated to read as follows:
On March 11, 2020, the World Health Organization declared the outbreak of a novel coronavirus (“COVID-19”) as a global pandemic, which continues to spread throughout the United States and around the world. Our operations are significantly vulnerable to the effects of pandemics, such as COVID-19, which have, and could continue to materially impact our business.
We are significantly vulnerable to the economic effects of pandemics and other public health crises, including the ongoing COVID-19 outbreak that has surfaced in every country of our global operating footprint. The impact of COVID-19 including the severity of a “second wave” or other additional periods of increases or spikes in the number of COVID-19 cases in areas in which we operate, disruptions to our business, changes in consumer behaviors, restrictions on individual and business activities, changes in consumer behavior, and financial liquidity concerns, has created significant volatility in the macro-economic environment and led to reduced economic activity. There have been and continues to be material actions taken by global government authorities to contain and slow the spread of COVID-19, including travel bans, quarantines, and stay-at-home orders to restrict activities for individuals and businesses.
Most of our non-manufacturing and technical service personnel continue to work from home, which began in March 2020. Our global manufacturing operations, including facilities located in Exton, Pennsylvania, Lake Mary, Florida, Germany, Switzerland and Singapore continue to be designated as essential business and therefore continue to operate. To protect our employees in facilities in which our teams operate, we have and continue to employ significant preventative measures to ensure the health and safety of our employees, including temperature screenings prior to entering our plants, enforcement of safe distancing between employees within our plants, encouragement that employees wash hands often, and stay-at-home measures if symptoms of COVID-19 arise during work hours or prior to entering our plants.
The full impact of the COVID-19 pandemic on our financial condition and results of operations will depend on future events and developments, such as the duration and magnitude of the outbreak and future possible subsequent outbreaks. The impacts of the pandemic include, but are not limited to, the following:
Potential production slowdowns of our factories in impacted countries or potential supply and distribution chain disruption, which could in the future result in increased costs and decreased efficiency, and which have and could impact our ability to respond to rapid changes in demand;
The demand for our products and services, and whether the pandemic leads to recessionary conditions in any of our key markets, including potential trade customer financial restructuring or insolvency and increases in accounts receivable balances with our trade customer base;
Potential future impairment in value of our tangible or intangible assets could be recorded as a result of weaker economic conditions;
Potential significant disruption of global financial markets, which could have a negative impact on our ability to access capital in the future, and which has, together with operational impacts noted above, necessitated certain recent liquidity creation and preservation actions as a precautionary measure;
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Fluctuations in forecasted earnings before tax and corresponding volatility in our effective tax rate;
Potential operational disruption if key employees terminate their employment or become ill, as well as diversion of our management team's attention from non-COVID-19 related matters; and
Potential investigations, legal claims or litigation against us for actions we have taken or may take, or decisions we have made or may make, as a consequence of the pandemic;
As such, the ultimate impact on our financial condition and results of operations cannot be determined at this time. In 2020, we have been adversely affected and continue to expect our business, financial condition and results of operations to be adversely affected.
In addition, we cannot predict the impact that COVID-19 will have on our trade customers, suppliers, consumers, and each of their financial conditions; however, any material effect on these parties could adversely impact us. The impact of COVID-19 may also exacerbate other risks discussed in Item 1A. Risk Factors in our Annual Report on Form 10-K for the year ended December 31, 2019, any of which could have a material adverse effect on our business, financial condition and results of operations.

Item 2. Unregistered Sales of Equity Securities and Use of Proceeds
Purchases of Equity Securities by the Issuer Under the Share Repurchase Plan
On November 24, 2008, our Board of Directors approved a $30.0 million share repurchase program. Acquisitions for the share repurchase program may be made from time to time at prevailing prices, as permitted by securities laws and other legal requirements, and subject to market conditions and other factors. The share repurchase program may be discontinued at any time. There is no expiration date or other restriction governing the period over which we can repurchase shares under the program. In October 2015, our Board of Directors authorized an increase to the existing share repurchase program from $30.0 million to $50.0 million. We made no stock repurchases during the sixthree month period ended June 30, 2020March 31, 2021 under this program. As of June 30, 2020,March 31, 2021, we had authorization to repurchase $18.3 million remaining under the repurchase program.
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Item 6. Exhibits
 
INDEX TO EXHIBITS
  
  
  
  
  
  
  
101.SCH  Inline XBRL Taxonomy Extension Schema Document
101.CAL  Inline XBRL Taxonomy Extension Calculation Linkbase Document
101.LABInline XBRL Taxonomy Extension Label Linkbase Document
101.PREInline XBRL Taxonomy Presentation Linkbase Document
101.DEFInline XBRL Taxonomy Extension Definition Linkbase Document
104Cover Page Interactive Data File (formatted as inline XBRL with applicable taxonomy extension information contained in Exhibits 101.*)
*  This certification will not be deemed “filed” for purposes of Section 18 of the Securities Exchange Act of 1934, as amended (the “Exchange Act”), or otherwise subject to the liability of that section. Such certification will not be deemed to be incorporated by reference into any filing under the Securities Act of 1933, as amended, or the Exchange Act, except to the extent specifically incorporated by reference into such filing.- Furnished herewith

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SIGNATURE
Pursuant to the requirements of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned thereunto duly authorized.

 FARO Technologies, Inc.
 (Registrant)
Date: August 4, 2020April 28, 2021By: /s/ Allen Muhich
 Name: Allen Muhich
 Title: Chief Financial Officer
 (Duly Authorized Officer and Principal Financial Officer)

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