(Former name, former address and former fiscal year, if changed since last report)

Indicate by check mark whether the registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days. Yes ☒ No ☐

Indicate by check mark whether the registrant has submitted electronically every Interactive Data File required to be submitted pursuant to Rule 405 of Regulation S-T (§232.405 of this chapter) during the preceding 12 months (or for such shorter period that the registrant was required to submit such files). Yes ☒ No ☐

Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, a smaller reporting company, or an emerging growth company. See the definitions of “large accelerated filer,” “accelerated filer,” “smaller reporting company” and “emerging growth company” in Rule 12b-2 of the Exchange Act.

If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act. ☐

Indicate by check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the Exchange Act). Yes ☐ No ☒

Indicate by check mark whether the registrant has filed all documents and reports required to be filed be sections 12, 13 or 15(d) of the Securities Exchange Act of 1934 subsequent to the distribution of securities under a plan confirmed by a court. Yes ☒ No ☐

The number of Common Shares of the registrant outstanding as of ~~January 24,~~July 28, 2020 was ~~23,656,917.~~23,589,518.

	December 31, 2019			March 31, 2019
	(Unaudited)						June 30, 2020 Unaudited			March 31, 2020
ASSETS
Current assets:
Cash and cash equivalents	$	41,905		$	40,771		$	74,604		$	46,653
Accounts receivable, net of allowance for doubtful accounts of $593 and $788, respectively		29,794			27,000
Accounts receivable, net of allowance for expected credit losses of $1,458 and for doubtful accounts of $1,634, respectively								30,494			35,869
Contract assets		3,962			2,921			2,677			2,125
Inventories		1,856			2,044			2,760			3,887
Prepaid expenses and other current assets		6,796			6,272			6,407			4,874
Total current assets		84,313			79,008			116,942			93,408
Property and equipment, net		14,849			15,838			11,113			12,230
Operating lease right-of-use assets		12,044			—			13,050			13,829
Goodwill		19,622			19,622			19,622			19,622
Intangible assets, net		8,404			8,438			8,400			8,400
Software development costs, net		25,135			34,567
Deferred income taxes, non-current		753			443			852			764
Other non-current assets		6,708			5,675			6,124			6,309
Total assets	$	171,828		$	163,591		$	176,103		$	154,562
LIABILITIES AND SHAREHOLDERS' EQUITY
Current liabilities:
Accounts payable	$	10,454		$	4,718		$	4,439		$	13,403
Contract liabilities		35,374			38,669			38,149			42,244
Accrued liabilities		12,482			14,718			8,801			9,033
Operating lease liabilities, current		4,235			—			4,641			4,719
Finance lease obligations, current		24			22			24			24
Total current liabilities		62,569			58,127			56,054			69,423
Deferred income taxes, non-current		875			861			884			880
Operating lease liabilities, non-current		9,800			—			9,810			10,617
Finance lease obligations, non-current		31			35			20			25
Other non-current liabilities		1,617			3,946			2,786			1,860
Commitments and contingencies (see Note 8)
Series A convertible preferred stock, no par value								35,199			—
Shareholders' equity:
Common shares, without par value, at $0.30 stated value; 80,000,000 shares authorized; 31,606,831 shares issued; and 23,656,891 and 23,501,450 shares outstanding at December 31, 2019 and March 31, 2019, respectively		9,482			9,482
Treasury shares, 7,949,940 and 8,105,381 at December 31, 2019 and March 31, 2019, respectively		(2,387	)		(2,433	)
Common shares, without par value, at $0.30 stated value; 80,000,000 shares authorized; 31,606,831 shares issued; and 23,612,924 and 23,609,398 shares outstanding at June 30, 2020 and March 31, 2020, respectively								9,482			9,482
Treasury shares, 7,993,907 and 7,997,433 at June 30, 2020 and March 31, 2020, respectively								(2,399	)		(2,401	)
Capital in excess of stated value		4,094			781			6,760			5,491
Retained earnings		85,976			93,051			57,331			58,984
Accumulated other comprehensive loss		(229	)		(259	)
Accumulated other comprehensive income								176			201
Total shareholders' equity		96,936			100,622			71,350			71,757
Total liabilities and shareholders' equity	$	171,828		$	163,591		$	176,103		$	154,562

See accompanying notes to unaudited condensed consolidated financial statements.


	Three Months Ended December 31,						Nine Months Ended December 31,						Three Months Ended June 30,
	2019			2018			2019			2018			2020			2019
Net revenue:
Products	$	12,126		$	10,232		$	34,868		$	28,081		$	5,239		$	10,869
Support, maintenance and subscription services		20,965			19,345			61,377			56,130			20,497			20,082
Professional services		8,896			6,437			24,854			20,013			4,071			7,438
Total net revenue		41,987			36,014			121,099			104,224			29,807			38,389
Cost of goods sold:
Products (inclusive of developed technology amortization)		9,639			8,371			28,056			23,204			3,015			8,623
Support, maintenance and subscription services		4,841			3,909			13,676			11,960			4,306			4,181
Professional services		6,443			5,087			18,071			14,775			3,936			5,571
Total cost of goods sold		20,923			17,367			59,803			49,939			11,257			18,375
Gross profit		21,064			18,647			61,296			54,285			18,550			20,014
Gross profit margin		50.2	%		51.8	%		50.6	%		52.1	%		62.2	%		52.1	%
Operating expenses:
Product development		11,285			10,059			32,127			27,299			8,266			10,064
Sales and marketing		4,918			5,217			14,307			14,363			2,601			4,498
General and administrative		6,084			5,865			17,998			17,047			5,719			5,874
Depreciation of fixed assets		854			651			1,774			1,933			723			213
Amortization of intangibles		608			675			1,900			1,892			461			678
Restructuring, severance and other charges		11			58			438			948
Legal settlements, net		—			—			(125	)		126
Severance and other charges														1,203			231
Total operating expense		23,760			22,525			68,419			63,608			18,973			21,558
Operating loss		(2,696	)		(3,878	)		(7,123	)		(9,323	)		(423	)		(1,544	)
Other (income) expense:
Interest income		(92	)		(83	)		(287	)		(235	)		(21	)		(80	)
Interest expense		25			3			28			8			1			1
Other (income) expense, net		(142	)		68			50			293
Other expense, net														106			85
Loss before taxes		(2,487	)		(3,866	)		(6,914	)		(9,389	)		(509	)		(1,550	)
Income tax expense		95			182			161			186			8			25
Net loss	$	(2,582	)	$	(4,048	)	$	(7,075	)	$	(9,575	)	$	(517	)	$	(1,575	)
Series A convertible preferred stock issuance costs														(937	)		-
Series A convertible preferred stock dividends														(199	)		-
Net loss available to common shareholders													$	(1,653	)	$	(1,575	)

Weighted average shares outstanding		23,240			23,048			23,230			23,030
Loss per share - basic and diluted:
Loss per share	$	(0.11	)	$	(0.18	)	$	(0.30	)	$	(0.42	)
Weighted average shares outstanding - basic and diluted														23,405			23,212

Net loss per share - basic and diluted:													$	(0.07	)	$	(0.07	)

See accompanying notes to unaudited condensed consolidated financial statements.

	Three Months Ended December 31,						Nine Months Ended December 31,						Three Months Ended June 30,
	2019			2018			2019			2018			2020			2019
Net loss	$	(2,582	)	$	(4,048	)	$	(7,075	)	$	(9,575	)	$	(517	)	$	(1,575	)
Other comprehensive loss, net of tax:
Unrealized foreign currency translation adjustments		(31	)		87			30			21			(25	)		(95	)
Total comprehensive loss	$	(2,613	)	$	(3,961	)	$	(7,045	)	$	(9,554	)	$	(542	)	$	(1,670	)

See accompanying notes to unaudited condensed consolidated financial statements.

	Nine Months Ended December 31,						Three Months Ended June 30,
	2019			2018			2020			2019
Operating activities
Net loss	$	(7,075	)	$	(9,575	)	$	(517	)	$	(1,575	)
Adjustments to reconcile loss from operations to net cash provided by operating activities
Net restructuring, severance and other charges		40			(268	)
Net legal settlements		(15	)		—
Loss on disposal of property & equipment		(5	)		—
Adjustments to reconcile loss from operations to net cash used in operating activities
Depreciation		1,774			1,933			723			213
Amortization of intangibles		1,900			1,892			461			678
Amortization of developed technology		9,432			9,357			—			3,175
Deferred income taxes		(313	)		44			(84	)		5
Share-based compensation		3,156			2,956			1,426			482
Change in cash surrender value of company owned life insurance policies		11			12
Changes in operating assets and liabilities:		(3,632	)		(4,632	)
Net cash provided by operating activities		5,273			1,719
Changes in operating assets and liabilities								(6,938	)		(4,891	)
Net cash used in operating activities								(4,929	)		(1,913	)
Investing activities
Capital expenditures		(3,009	)		(1,610	)		(243	)		(571	)
Capitalized software development costs		—			(2,189	)
Investments in corporate-owned life insurance policies		(26	)		(27	)
Additional investments in corporate-owned life insurance policies								(2	)		(2	)
Net cash used in investing activities		(3,035	)		(3,826	)		(245	)		(573	)
Financing activities
Repurchase of common shares to satisfy employee tax withholding		(1,053	)		(612	)		(934	)		(1,026	)
Series A convertible preferred stock issuance proceeds, net of issuance costs								34,063			—
Principal payments under long-term obligations		(18	)		(90	)		(6	)		(2	)
Net cash used in financing activities		(1,071	)		(702	)
Net cash provided by (used in) financing activities								33,123			(1,028	)
Effect of exchange rate changes on cash		(33	)		(139	)		2			(24	)
Net increase (decrease) in cash and cash equivalents		1,134			(2,948	)		27,951			(3,538	)
Cash and cash equivalents at beginning of period	$	40,771		$	39,943			46,653			40,771
Cash and cash equivalents at end of period	$	41,905		$	36,995		$	74,604		$	37,233

SUPPLEMENTAL SCHEDULE OF NON-CASH INVESTING ACTIVITIES:
Accrued capital expenditures	$	48		$	31

See accompanying notes to unaudited condensed consolidated financial statements.

	Three Months Ended December 31, 2019
	Common Shares										Capital in						Accumulated						Common Shares										Capital in						Accumulated
	Issued				In Treasury						excess of						other						Issued				In Treasury						excess of						other
(In thousands)	Shares		Stated value		Shares			Stated value			stated value			Retained earnings			comprehensive loss			Total			Shares		Stated value		Shares			Stated value			stated value			Retained earnings			comprehensive loss			Total
Balance at September 30, 2019		31,607	$	9,482		(7,949	)	$	(2,386	)	$	2,909		$	88,558		$	(198	)	$	98,365
Share-based compensation		—		—		—			—			1,184			—			—			1,184
Restricted shares issued, net		—		—		(1	)		(1	)		1			—			—			—
Shares issued upon exercise of SSARs		—		—		—			—			—			—			—			—
Shares withheld for taxes upon exercise of stock options, SSARs or vesting of restricted shares		—		—		—			—			—			—			—			—
Net loss		—		—		—			—			—			(2,582	)		—			(2,582	)
Unrealized translation adjustments		—		—		—			—			—			—			(31	)		(31	)
Balance at December 31, 2019		31,607	$	9,482		(7,950	)	$	(2,387	)	$	4,094		$	85,976		$	(229	)	$	96,936
	Three Months Ended December 31, 2018
	Common Shares										Capital in						Accumulated
	Issued				In Treasury						excess of						other
	Shares		Stated value		Shares			Stated value			stated value			Retained earnings			comprehensive loss			Total
Balance at September 30, 2018		31,607	$	9,482		(8,077	)	$	(2,424	)	$	(451	)	$	100,688		$	(321	)	$	106,974
Share-based compensation		—		—		—			—			1,147			—			—			1,147
Restricted shares issued, net		—		—		7			2			(2	)		—			—			—
Shares issued upon exercise of SSARs		—		—		2			1			(1	)		—			—			—
Shares withheld for taxes upon exercise of stock options, SSARs or vesting of restricted shares		—		—		(3	)		(1	)		(54	)		—			—			(55	)
Net loss		—		—		—			—			—			(4,048	)		—			(4,048	)
Unrealized translation adjustments		—		—		—			—			—			—			87			87
Balance at December 31, 2018		31,607	$	9,482		(8,071	)	$	(2,422	)	$	639		$	96,640		$	(234	)	$	104,105
	Nine Months Ended December 31, 2019
	Common Shares										Capital in						Accumulated
	Issued				In Treasury						excess of						other
	Shares		Stated value		Shares			Stated value			stated value			Retained earnings			comprehensive loss			Total
Balance at March 31, 2019		31,607	$	9,482		(8,105	)	$	(2,433	)	$	781		$	93,051		$	(259	)	$	100,622			31,607	$	9,482		(8,105	)	$	(2,433	)	$	781		$	93,051		$	(259	)	$	100,622
Share-based compensation		—		—		—			—			3,479			—			—			3,479			—		—		—			—			1,067			—			—			1,067
Restricted shares issued, net		—		—		143			42			(42	)		—			—			—			—		—		168			51			(51	)		—			—			—
Shares issued upon exercise of SSARs		—		—		17			5			(5	)		—			—			—			—		—		14			4			(4	)		—			—			—
Shares withheld for taxes upon exercise of stock options, SSARs or vesting of restricted shares		—		—		(5	)		(1	)		(119	)		—			—			(120	)		—		—		(4	)		(1	)		(95	)		—			—			(96	)
Net loss		—		—		—			—			—			(7,075	)		—			(7,075	)		—		—		—			—			—			(1,575	)		—			(1,575	)
Unrealized translation adjustments		—		—		—			—			—			—			30			30			—		—		—			—			—			—			(95	)		(95	)
Balance at December 31, 2019		31,607	$	9,482		(7,950	)	$	(2,387	)	$	4,094		$	85,976		$	(229	)	$	96,936
Balance at June 30, 2019																								31,607	$	9,482		(7,927	)	$	(2,379	)	$	1,698		$	91,476		$	(354	)	$	99,923
	Nine Months Ended December 31, 2018
	Common Shares										Capital in						Accumulated
	Issued				In Treasury						excess of						other
	Shares		Stated value		Shares			Stated value			stated value			Retained earnings			comprehensive loss			Total
Balance at March 31, 2018		31,607	$	9,482		(8,283	)	$	(2,486	)	$	(1,911	)	$	103,601		$	(255	)	$	108,431
Cumulative effect of change in accounting policy		—		—		—			—			—			2,614			—			2,614
Balance at March 31, 2020																								31,607	$	9,482		(7,997	)	$	(2,401	)	$	5,491		$	58,984		$	201		$	71,757
Share-based compensation		—		—		—			—			2,868			—			—			2,868			—		—		—			—			1,426			—			—			1,426
Restricted shares issued, net		—		—		175			52			(52	)		—			—			—			—		—		(14	)		(4	)		4			—			—			—
Shares issued upon exercise of SSARs		—		—		53			16			(16	)		—			—			—			—		—		25			8			(8	)		—			—			—
Shares withheld for taxes upon exercise of stock options, SSARs or vesting of restricted shares		—		—		(16	)		(4	)		(250	)		—			—			(254	)		—		—		(8	)		(2	)		(153	)		—			—			(155	)
Net loss		—		—		—			—			—			(9,575	)		—			(9,575	)		—		—		—			—			—			(517	)		—			(517	)
Series A convertible preferred stock issuance costs																								—		—		—			—			—			(937	)		—			(937	)
Series A convertible preferred stock dividends																								—		—		—			—			—			(199	)		—			(199	)
Unrealized translation adjustments		—		—		—			—			—			—			21			21			—		—		—			—			—			—			(25	)		(25	)
Balance at December 31, 2018		31,607	$	9,482		(8,071	)	$	(2,422	)	$	639		$	96,640		$	(234	)	$	104,105
Balance at June 30, 2020																								31,607	$	9,482		(7,994	)	$	(2,399	)	$	6,760		$	57,331		$	176		$	71,350

See accompanying notes to unaudited condensed consolidated financial statements.

~~We serve five major market sectors: Gaming, both~~Agilysys has been a leader in hospitality software for more than 40 years, delivering innovative guest-centric technology solutions for gaming, hotels, resorts and cruise, corporate foodservice management, restaurants, universities, stadia, airport foodservice and ~~tribal; Hotels~~healthcare. Agilysys offers the most comprehensive solutions in the industry, including point of sale (POS), property management systems (PMS), inventory and ~~Resorts; Cruise; Managed Foodservice,~~procurement, payments, and ~~Sports and Entertainment. A significant portion of our consolidated revenue is derived from contract support, maintenance and subscription services.~~related applications, to manage the entire guest journey.

The Company has just one reportable segment serving the global hospitality industry. Agilysys operates across ~~the Americas,~~North America, Europe, ~~the Middle East, Africa,~~ Asia-Pacific, and India with headquarters located in Alpharetta, GA. ~~For~~

On March 11, 2020, the World Health Organization declared the COVID-19 outbreak a global pandemic. The outbreak has reached all geographic regions in which we do business, and government authorities around the world have implemented extensive measures attempting to contain the spread and mitigate the effects of the virus, including travel bans and restrictions, border closings, quarantines, shelter-in-place orders, closures of non-essential businesses, and social distancing requirements. The global spread of COVID-19 and the actions taken in response have negatively impacted us, our customers, our suppliers and the many communities in which we do business. The overall extent and duration of economic and business disruption is not currently known. In response to these challenges, we quickly adjusted our business policies and practices for employees to work from home and have taken other measures to continue our operations with safety as our priority.

We continuously monitor and assess the impact of the COVID-19 pandemic, including recommendations and orders from government and public health authorities. We are working to help our customers maintain their operations during this difficult time while managing our teams to be prepared for continuously changing demand for our products and services.

See Part I, Item 2 “Management’s Discussion and Analysis of Financial Condition and Results of Operations—Overview— Recent Developments” of this report for a more ~~information, visit www.agilysys.com.~~detailed discussion of the impact of COVID-19 on our business.

The accompanying unaudited Condensed Consolidated Financial Statements include our accounts consolidated with our wholly-owned subsidiaries. All significant intercompany accounts and transactions have been eliminated in consolidation. Our fiscal year ends on March 31st. References to a particular year refer to the fiscal year ending in March of that year. For example, fiscal ~~2020~~2021 refers to the fiscal year ending March 31, ~~2020.~~2021.

Our unaudited interim financial statements are prepared in accordance with U.S. generally accepted accounting principles (GAAP) for interim financial information, the instructions to the Quarterly Report on Form 10-Q (Quarterly Report) under the Securities Exchange Act of 1934, as amended (the Exchange Act), and Rule 10-01 of Regulation S-X under the Exchange Act. Certain information and footnote disclosures normally included in the annual financial statements prepared in accordance with GAAP have been condensed or omitted pursuant to such rules and regulations relating to interim financial statements.

The Condensed Consolidated Balance Sheet as of ~~December 31, 2019,~~June 30, 2020, as well as the Condensed Consolidated Statements of Operations, Condensed Consolidated Statements of Comprehensive Loss, ~~and the Condensed Consolidated Statements of Shareholders' Equity for the three and nine months ended December 31, 2019 and 2018, and~~ Condensed Consolidated Statements of Cash Flows and Condensed Consolidated Statements of Shareholders’ Equity for the ~~nine~~three months ended ~~December 31,~~June 30, 2020 and 2019, are unaudited. However, these financial statements have been prepared on the same basis as those in the audited annual financial statements, except for the recently adopted accounting pronouncements described below. In the opinion of management, all adjustments of a recurring nature necessary to fairly state the results of operations, financial position, and cash flows have been made.

These unaudited interim financial statements should be read together with the consolidated financial statements and related notes included in our Annual Report on Form 10-K for the year ended March 31, ~~2019,~~2020, filed with the Securities and Exchange Commission (SEC) on May ~~24, 2019.~~22, 2020.

Preparation of financial statements in conformity with GAAP requires management to make estimates and assumptions that may affect the reported amounts of assets and liabilities at the date of the financial statements and the reported amounts of revenue and expenses during the reported periods.

Considering the currently unknown extent and duration of the COVID-19 pandemic, we face a greater degree of uncertainty than normal in making the judgments and estimates needed to apply to certain of our significant accounting policies. We assessed certain accounting matters that generally require consideration of forecasted financial information in context with the information reasonably available to us and the unknown future impacts COVID-19 as of June 30, 2020 and through the date of this report. These estimates may change, as new events occur and additional information is obtained. Actual results could differ materially from these estimates under different assumptions or conditions.

A detailed description of our significant accounting policies can be found in the audited financial statements for the fiscal year ended March 31, ~~2019,~~2020, included in our Annual Report on Form 10-K. ~~Our~~We describe our accounting policy for ~~leases changed with the adoption of Accounting Standards Update ("ASU") No. 2016-02 ("Topic 842"), as described~~Series A convertible preferred stock further below. There have been no other material changes to our significant accounting policies ~~and estimates~~ from those disclosed therein.

~~Reclassification~~ – Certain prior year balances have been reclassed to conform to the current year presentation. Specifically, we reclassed certain employee benefit obligations from current to non-current liabilities.

~~In December 2019, the Financial Accounting Standards Board ("FASB") issued ASU No. 2019-12,~~ ~~Income Taxes (Topic 740) Simplifying the Accounting for Income Taxes.~~ ASU 2019-12 removes certain exceptions previously allowed in the standard and simplifies the accounting for income taxes by providing additional guidance for certain tax situations. The update is effective for annual periods beginning after December 15, 2020, including interim periods within those annual periods, with early adoption (including early adoption in any interim period) permitted. We do not believe the adoption of this guidance will have a material impact on our consolidated financial statements.

~~In April 2019, the Financial Accounting Standards Board ("FASB") issued ASU No. 2019-04,~~ ~~Codification Improvements to Topic 326, Financial Instruments - Credit Losses, Topic 815, Derivatives and Hedging, and Topic 825, Financial Instruments.~~ ASU 2019-04 provides corrections, updates and clarifications to the previously issued updates ASU 2016-13, ASU 2017-12 and ASU 2016-01. Various areas of the codification were impacted from the update. The standard follows the effective dates of the previously issued ASUs, unless an entity has already early adopted the previous ASUs, in which case the effective date will vary according to each specific ASU adoption. Consistent with the documentation below, we are still assessing the impact of the adoption of ASU 2016-13, and the other two ASUs affected by ASU 2019-04 are not applicable to us. We are currently reviewing this standard to assess the impact on our future consolidated financial statements.

In August 2018, the FASB issued ASU No. 2018-15, Intangibles - Goodwill and Other - Internal-Use Software (Subtopic 350-40): Customer's Accounting for Implementation Costs Incurred in a Cloud Computing Arrangement That Is a Service Contract. ASU 2018-15 addresses the treatment of implementation costs incurred in a hosting arrangement that is a service contract. The update does not impact the accounting for the service element of a hosting arrangement that is a service contract. ~~The update is effective for annual periods beginning after December 15, 2019, including interim periods within those annual periods,~~We adopted ASU 2018-15 as of April 1, 2020 with ~~early adoption (including early adoption in any interim period) permitted. We do not believe the adoption of this guidance will have a material~~no impact on our condensed consolidated financial statements.

In August 2018, the FASB issued ASU No. 2018-13, Fair Value Measurement (Topic 820): Disclosure Framework - Changes to the Disclosure Requirements for Fair Value Measurement. ASU 2018-13 addresses the required disclosures around fair value measurement. The disclosure requirements of the reasons for transfers between Level 1 and Level 2, the policy for timing transfers between levels, and the valuation process for Level 3 measurements have been removed. Certain modifications were made to required disclosures and additional requirements were established. ~~The standard is effective for annual periods beginning after December 15, 2019, including interim periods within those annual periods. Early adoption is permitted.~~ We ~~do not believe the adoption of this guidance will have a material impact on our consolidated financial statements.~~

~~In February 2018, the FASB issued~~adopted ASU ~~No. 2018-02,~~ ~~Income Statement-Reporting Comprehensive Income (Topic 220).~~ ASU 2018-02 addresses the effect of the change in the U.S. federal corporate tax rate on items within accumulated other comprehensive income or loss due to the enactment of the Tax Act on December 22, 2017. The new standard is effective for annual periods, and for interim periods within those annual periods beginning after December 15, 2018, with early adoption permitted. We have adopted this standard2018-13 as of April 1, ~~2019; the adoption had~~2020 with no impact on our condensed consolidated financial statements.

In January 2017, the FASB issued ASU No. 2017-04, Intangibles- Goodwill and Other (Topic 350) - Simplifying the Test for Goodwill Impairment. ASU No. 2017-04 eliminates Step 2 of the goodwill impairment test and requires a goodwill impairment to be measured as the amount by which a reporting unit’s carrying amount exceeds its fair value, not to exceed the carrying amount of its goodwill. ~~The~~We adopted ASU ~~is effective for annual or any interim goodwill impairment tests in fiscal years beginning after December 15, 2019. While we are still assessing the impact~~2017-04 as of ~~this standard, we do not believe that the adoption of this guidance will have a material~~April 1, 2020 with no impact on our condensed consolidated financial statements.

In June 2016, the FASB issued ASU No. 2016-13, Financial Instruments - Credit Losses (Topic 326) – Measurement of Credit Losses on Financial Instruments. This new standard ~~changes the impairment model~~requires entities to measure expected credit losses for ~~most~~certain financial assets held at the reporting date using a current expected credit loss model, which is based on historical experience, adjusted for current conditions and ~~certain other instruments. Entities will be required to use a model that will result in~~reasonable and supportable forecasts. The Company’s financial instruments within the ~~earlier recognition~~scope of ~~allowances for losses for trade~~this guidance primarily includes accounts receivable and other receivables, held-to-maturity debt securities, loans, and other instruments. For available-for-sale debt securities with unrealized losses, the losses will be recognized as allowances rather than as reductions in the amortized cost of the securities. The new standard is effective for annual periods, and for interim periods within those annual periods, beginning after December 15, 2019, with early adoption permitted. We are currently reviewing this standard to assess the impact on our future consolidated financial statements.

~~In February 2016, the FASB issued ASU No. 2016-02,~~ ~~Leases (Topic 842)~~, which requires lessees to recognize assets and liabilities for leases with lease terms of more than 12 months. Unlike Accounting Standard Codification Topic 840 ("Topic 840"), which requires only capital leases to be recognized on the balance sheet, the new guidance requires both types of leases to be recognized on the balance sheet. The most prominent change for leasees is the requirement to recognize both Right-of-Use (ROU) assets and lease liabilities for leases

~~classified as operating leases under Topic 840.~~contract assets. We adopted ~~Topic 842~~ASU 2016-13 as of April 1, ~~2019 using~~2020 under the ~~current period adjustment method~~modified retrospective approach. As a result, comparative information has not been restated and continues to be reported under accounting standards applicable for those periods. The adoption of ~~adoption. Please refer to Note 6,~~ ~~Leases~~ ~~for further details.~~ASU 2016-13 did not have a material impact on our condensed consolidated financial statements, including accounting policies, given our limited historical write-off activity.

We derive and report our revenue from the sale of products (software licenses, third party hardware and operating systems), support, maintenance and subscription services and professional services. Revenue recognized at a point in time (products) totaled $12.1 million and $34.9 million, and $10.2 million and $28.1 million for the three and nine months ended December 31, 2019 and 2018. Revenue recognized over time (support, maintenance and subscription services and professional services) totaled $29.9 million and $86.2 million, and $25.8 million and $76.1 million for the three and nine months ended December 31, 2019 and 2018, respectively. See Nature of Goods and Services section below for additional information regarding revenue recognition procedures for our revenue streams.

Our customary business practice is to enter into legally enforceable written contracts with our customers. The majority of our contracts are governed by a master agreement between us and the customer, which sets forth the general terms and conditions of any individual contract between the parties, which is then supplemented by a customer purchase order to specify the different goods and services, the associated prices, and any additional terms for an individual contract. Performance obligations specific to each individual contract are defined within the terms of each purchase order. Each performance obligation is identified based on the goods and services that will be transferred to our customer that are both capable of being distinct and are distinct within the context of the contract. The transaction price is determined based on the consideration to which we will be entitled and expect to receive in exchange for transferring goods or services to the customer. Typically, our contracts do not provide our customer with any right of return or refund; we do not constrain the contract price as it is probable that there will not be a significant revenue reversal due to a return or a refund.

Typically, our customer contracts contain one or more of the following goods or services which constitute performance obligations.

Our software licenses typically provide for a perpetual right to use our software. Generally, our contracts do not provide significant services of integration, and customization and installation services are not required to be purchased directly from us. The software is delivered before related services are provided and is functional without professional services, updates and technical support. We have concluded that the software license is distinct as the customer can benefit from the software on its own. Software revenue is typically recognized when the software is delivered or made available for download to the customer.

Revenue for hardware sales is recognized when the product is shipped to the customer and when obligations that affect the customer's final acceptance of the arrangement have been fulfilled. Hardware is purchased from suppliers and provided to the end-user customers via drop-ship or from inventory. We are responsible for negotiating price both with the supplier and the customer, payment to the supplier, establishing payment terms and product returns with the customer, and we bear the credit risk if the customer does not pay for the goods. As the principal contact with the customer, we recognize revenue and cost of goods sold when we are notified by the supplier that the product has been shipped. In certain limited instances, as shipping terms dictate, revenue is recognized upon receipt at the point of destination or upon installation at the customer site.

Support and maintenance revenue is derived from providing telephone and on-line technical support services, bug fixes, and unspecified software updates and upgrades to customers on a when-and-if-available basis. These services represent a stand-ready obligation that is concurrently delivered and has the same pattern of transfer to the customer; we account for these support and maintenance services as a single performance obligation recognized over the term of the maintenance agreement.

Our subscription service revenue is comprised of fees for contracts that provide customers a right to access our software for a subscribed period. We do not provide the customer the contractual right to license the software at any time outside of the subscription period under these contracts. The customer can only benefit from the software and software maintenance when provided the right to access the software. Accordingly, each of the rights to access the software, the maintenance services, and any hosting services is not considered a distinct performance obligation in the context of the contract and should be combined into a single performance obligation to be recognized over the contract period. The Company recognizes subscription revenue over a one-month period based on the typical monthly invoicing and renewal cycle in accordance with our customer agreement terms.

Professional services revenues primarily consist of fees for consulting, installation, integration and training and are generally recognized over time as the customer simultaneously receives and consumes the benefits of the professional services as the services are being performed. Professional services can be provided by internal or external providers, do not significantly affect the customer's ability to access or use other provided goods or services, and provide a measure of benefit beyond that of other promised goods or services in the contract. As a result, professional services are considered distinct in the context of the contract and represent a separate performance obligation. Professional services that are billed on a time and materials basis are recognized over time as the services are performed. For contracts billed on a fixed price basis, revenue is recognized over time using an input method based on labor hours expended to date relative to the total labor hours expected to be required to satisfy the related performance obligation.

We use the market ~~estimate~~ approach to drive standalone selling price ("SSP") by maximizing observable data points (in the form of recently executed customer contracts) to determine the price customers are willing to pay for the goods and services transferred. If the contract contains a single performance obligation, the entire transaction price is allocated to that performance obligation. Contracts that contain multiple performance obligations require an allocation of the transaction price to each performance obligation based on a relative SSP basis.

Shipping and handling fees billed to customers are recognized as revenue and the related costs are recognized in cost of goods sold. Revenue is recorded net of any applicable taxes collected and remitted to governmental agencies.

Contract assets are rights to consideration in exchange for goods or services that we have transferred to a customer when that right is conditional on something other than the passage of time. The majority of our contract assets represent unbilled amounts related to professional services. We expect billing and collection of our contract assets to occur within the next twelve months. We receive payments from customers based upon contractual billing schedules and accounts receivable are recorded when the right to consideration becomes unconditional. Contract liabilities represent consideration received or consideration which is unconditionally due from customers prior to transferring goods or services to the customer under the terms of the contract.

Revenue recognized from amounts included in contract liabilities at the beginning of the period was ~~$8.6~~$17.5 million and ~~$7.6~~$15.6 million for the three months ended ~~December 31,~~June 30, 2020 and 2019, ~~and 2018, respectively, and $34.6 million and $28.1 million for the nine months ended December 31, 2019 and 2018,~~ respectively. Because the right to the transaction became unconditional, we transferred

to accounts receivable from contract assets at the beginning of the period, ~~$0.2~~$1.4 million and ~~$0.4~~$2.0 million for the three months ended ~~December 31,~~June 30, 2020 and 2019, ~~and 2018, respectively, and $2.7 million and $3.8 million during the nine months ended December 31, 2019 and 2018,~~ respectively.

Our arrangements are for a period of one year or less. As a result, unsatisfied performance obligations as of ~~December 31, 2019~~June 30, 2020 are expected to be satisfied and the allocated transaction price recognized in revenue within a period of 12 months or less.

Sales commission expenses that would not have occurred absent the customer contracts are considered incremental costs to obtain a contract. We have elected to take the practical expedient available to expense the incremental costs to obtain a contract as incurred when the expected benefit and amortization period is one year or less. For subscription contracts that are renewed monthly based on an agreement term, we capitalize commission expenses and amortize as we satisfy the underlying performance obligations, generally based on the contract terms and anticipated renewals. Other sales commission expenses have a period of benefit of one year or less and are therefore expensed as incurred in line with the practical expedient elected.

~~As of December 31, 2019, we~~We had $3.2 million and $3.3 million of capitalized sales incentive ~~costs.~~costs as of June 30, 2020 and 2019, respectively. These balances are included in other non-current assets on our condensed consolidated balance sheets. During the three ~~and nine~~ months ended ~~December 31,~~June 30, 2020 and 2019, we expensed ~~$1.3~~$0.6 million and ~~$3.5~~$1.0 million, respectively, of sales commissions, which included amortization of capitalized amounts of ~~$0.3~~$0.4 million and $1.0 million, respectively. During the comparable periods ending December 31, 2018, we expensed $1.3 million and $3.1 million, respectively, of sales commissions, which included amortization of capitalized amounts of $0.3 ~~million and $0.8~~ million, respectively. These expenses are included in operating expenses – sales and marketing in our condensed consolidated statement of operations. All other costs to obtain a contract are not considered incremental and therefore are expensed as incurred.

The following table summarizes our intangible assets and software development costs:

	December 31, 2019							March 31, 2019							June 30 and March 31, 2020
	Gross					Net		Gross					Net		Gross								Net
	carrying		Accumulated			carrying		carrying		Accumulated			carrying		carrying		Accumulated						carrying
Intangible assets (In thousands)	amount		amortization			amount		amount		amortization			amount
(In thousands)															amount		amortization			Impairment			amount
Amortized intangible assets:
Customer relationships	$	10,775	$	(10,775	)	$	—	$	10,775	$	(10,775	)	$	—	$	10,775	$	(10,775	)	$	—		$	—
Non-competition agreements		2,700		(2,700	)		—		2,700		(2,700	)		—		2,700		(2,700	)		—			—
Developed technology		10,398		(10,398	)		—		10,398		(10,398	)		—		10,398		(10,398	)		—			—
Trade names		230		(226	)		4		230		(192	)		38		230		(230	)		—			—
Patented technology		80		(80	)		—		80		(80	)		—		80		(80	)		—			—
		24,183		(24,179	)		4		24,183		(24,145	)		38		24,183		(24,183	)		—			—
Unamortized intangible assets:
Trade names		8,400	N/A				8,400		8,400	N/A				8,400		8,400	N/A				—			8,400
Total intangible assets	$	32,583	$	(24,179	)	$	8,404	$	32,583	$	(24,145	)	$	8,438	$	32,583	$	(24,183	)	$	—		$	8,400

Software development costs (In thousands)
(In thousands)
Total software development costs	$	67,541	$	(42,406	)	$	25,135	$	67,541	$	(32,974	)	$	34,567	$	67,541	$	(45,535	)	$	(22,006	)	$	—

As of March 31, 2020, management determined the net realizable value of the remaining capitalized software development costs for certain solutions within out rGuest suite of products no longer exceeded their carrying value, and as a result, recorded non-cash impairment charges of $22.0 million for the year ended March 31, 2020. The ~~following table summarizes our~~impact of the COVID-19 pandemic on the hospitality industry resulted in economic conditions that made it difficult to project future sales and revenue accurately for the related rGuest solutions. After evaluating the Company’s strategy for market development and continued costs to support the software, an impairment charge was required. The amount of impairment recognized during the year ended March 31, 2020 reduced the carry value of capitalized software development costs to zero with no remaining amortization expense ~~relating~~ to be recognized in ~~service intangible assets and software development costs.~~future periods.

Amortization expense for software development costs related to assets to be sold, leased, or otherwise marketed was ~~$3.1 million and $3.4~~$3.2 million for the three months ended ~~December 31, 2019 and 2018, and $9.4 million and $9.4 million for the nine months ended December 31, 2019 and 2018, respectively.~~June 30, 2019. These charges are included as costs of goods sold - products in our condensed consolidated statements of operations. Amortization expense relating to other definite-lived intangible assets was $11,500 for the three months ended December 31, 2019 and 2018, and $34,500 for the nine months ended December 31, 2019 and 2018. These charges are classified as operating expenses - amortization of intangibles in our condensed consolidated statements of operations along with amortization expense related to our capitalized internal-use software that we classify in Property and equipment, net within the condensed consolidated balance sheets.

Capitalized software development costs for software internally developed to be sold, leased, or otherwise marketed, are carried on our balance sheet at carrying value, net of accumulated amortization. The Company did not capitalize any amounts for external-use software development costs during the three and nine months ended December 31, 2019 due to the current active projects, which carry a sufficiently short amount of time between achieving technological feasibility and reaching general availability to preclude capitalization. We capitalized approximately $2.0 million during the nine months ended December 31, 2018.

Additional information related to the condensed consolidated balance sheets is as follows:

	December 31, 2019		March 31, 2019		June 30, 2020		March 31, 2020
Accrued liabilities:
Salaries, wages, and related benefits	$	10,438	$	12,755	$	6,811	$	6,945
Other taxes payable		1,231		1,041		1,512		1,649
Accrued legal settlements		—		15
Severance liabilities		86		46		103		32
Professional fees		127		67		104		50
Deferred rent		—		273
Other		600		521		271		357
Total	$	12,482	$	14,718	$	8,801	$	9,033
Other non-current liabilities:
Uncertain tax positions	$	1,097	$	1,083	$	1,110	$	1,103
Deferred rent and asset retirement obligations		165		2,613
Asset retirement obligations						170		170
Employee benefit obligations		279		174		1,429		511
Other		76		76		77		76
Total	$	1,617	$	3,946	$	2,786	$	1,860

~~We adopted Topic 842 on April 1, 2019 using the current period adjustment method of adoption to recognize leases with a duration greater than~~ 12 months on the balance sheet. The impact of adoption on April 1, 2019 was recognition of operating lease liabilities of $16.3 million and related Right-of-Use ("ROU") assets of $13.8 million. Prior period financial statements have not been restated and therefore the comparative amounts are not presented below or on the condensed consolidated balance sheet as of March 31, 2019. For operating leases with a term greater than 12 months, we have recorded the lease liability at the present value of lease payments over the remaining lease term and the related ROU asset. The remaining lease term has been determined for each lease considering factors such as renewal options, termination options, our Company's historical practices in exercising such options, and current business knowledge which may impact lease related decisions. The majority of our leases are comprised of real estate leases for our respective offices around the globe. Our finance leases consist of office equipment. We have no residual value guarantees or restrictions or covenants imposed by, or associated with our active leases. Since our current leases do not provide an implicit rate of return, our incremental borrowing rates used to determine the value of lease payments in implementation are estimated at April 1, 2019, based on collateralized rates for a term similar to each remaining lease term.

We have elected the package of practical expedients permitted under the transition guidance which includes the ability to carryforward the previously determined lease classification (operating or financing), forgo the assessment whether active contracts contain a lease, and whether capitalized costs associated with a lease meet the definition of "initial direct costs" as defined within Topic 842. In the event that any of our leases contain nonlease components, we have elected the practical expedient to account for each separate lease component and the associated nonlease component(s) as a single lease component. We have also elected the accounting policy to forgo applying the guidance of Topic 842 to short term leases (defined as a term of 12 month or less, without a purchase option which we are reasonably certain to exercise).

As of December 31, 2019, we have one additional operating lease for the extension of the office space at our India Development Center which has not yet commenced. In relation to this lease, we anticipate approximately $2.5 million and $2.5 million of ROU assets and lease liabilities, respectively. The operating lease commences during January 2020. We do not have any related party leases or sublease arrangements. We have variable payments for expenses such as common area maintenance and taxes. We do not have variable payments that are based on an index or rate. As a result, we do not include variable payments in the calculation of the lease liability. Any variable lease costs are expensed as incurred.

~~The components~~6. Supplemental Disclosures of ~~lease expenses for the three and nine months ended December 31, 2019 were as follows:~~Cash Flow Information

~~Other~~Additional information related to ~~leases for~~ the ~~nine months ended December 31, 2019 was~~consolidated statements of cash flows is as ~~follows:~~follows:

The table below reconciles the undiscounted future minimum lease payments (displayed by year and in the aggregate) under non-cancelable leases with terms of more than one year to the total lease liabilities recognized on the condensed consolidated balance sheet as of December 31, 2019:

As previously disclosed on our March 31, 2019 Form 10-K and under the previous lease accounting standard, future minimum lease payments under non-cancelable leases as of March 31, 2019 were as follows:

The following table compares our income tax expense and effective tax rates for the three ~~and nine~~ months ended ~~December 31, 2019~~June 30, 2020 and ~~2018:~~2019:

	Three Months Ended December 31,						Nine Months Ended December 31,						Three Months Ended June 30,
(Dollars in thousands)	2019			2018			2019			2018			2020			2019
Income tax expense	$	95		$	182		$	161		$	186		$	8		$	25
Effective tax rate		(3.8	)%		(4.7	)%		(2.3	)%		(2.0	)%		(1.6	)%		(1.6	)%

For the three ~~and nine~~ months ended ~~December 31,~~June 30, 2020 and 2019, ~~and 2018,~~ the effective tax rate was different than the statutory rate due primarily to the recognition of net operating losses as deferred tax assets in the U.S. and certain foreign jurisdictions, which were offset by increases in the valuation allowance, certain foreign and state tax effects and other U.S. permanent book to tax differences.

Because of our losses in prior periods, we have recorded a valuation allowance offsetting substantially all of our deferred tax assets in the U.S. and certain foreign jurisdictions, as management believes that it is more likely than not that we will not realize the benefits of these deductible differences. The ultimate realization of deferred tax assets depends on the generation of future taxable income during the periods in which those temporary differences are deductible.

Agilysys is the subject of various threatened or pending legal actions and contingencies in the normal course of conducting its business. We provide for costs related to these matters when a loss is probable, and the amount can be reasonably estimated. The effect of the outcome of these matters on our future results of operations and liquidity cannot be predicted because any such effect depends on future results of operations and the amount or timing of the resolution of such matters. While it is not possible to predict with certainty, management believes that the ultimate resolution of such individual or aggregated matters will not have a material adverse effect on our consolidated financial position, results of operations, or cash flows.

On April 6, 2012, Ameranth, Inc. filed a complaint against us in the U.S. District Court of Southern District of California alleging that certain of our products infringe patents owned by Ameranth directed to configuring and transmitting hospitality menus (e.g. restaurant menus) for display on electronic devices and synchronizing the menu content between the devices. The case against us was consolidated with similar cases brought by Ameranth against more than 30 other defendants. All but one of the patents at issue in the case were invalidated by the U.S. Court of Appeals for the Federal Circuit in 2016. In September 2018, the District Court found the one surviving Ameranth patent invalid and granted summary judgment in favor of the movant co-defendants. In November 2019, the ~~District Court's ruling was upheld on appeal by the~~U.S. Court of Appeals for the Federal ~~Circuit.~~Circuit affirmed the lower court’s summary judgement with respect to all claims except for two, which were not asserted against Agilysys. In early 2020, the Court of Appeals also denied Ameranth’s request for rehearing. ItFinally, Ameranth filed for writ of certiorari to the United States Supreme Court. The Supreme Court has not yet responded to the writ.

We were not a party to the appeal, and it is currently unclear what impact the summary ~~judgment~~judgement ruling or ~~the denial~~writ of ~~Ameranth’s appeal~~certiorari may have on our case. Ameranth seeks monetary damages, injunctive relief, costs and attorneys' fees from us. At this time, we are not able to predict the outcome of this lawsuit. However, we dispute the allegations of wrongdoing and are vigorously defending ourselves in this matter.

The following data shows the amounts used in computing (loss) per share and the effect on earnings and the weighted average number of shares of dilutive potential common shares.

	Three Months Ended December 31,						Nine Months Ended December 31,						Three Months Ended June 30,
(In thousands, except per share data)	2019			2018			2019			2018			2020			2019
Numerator:
Net loss	$	(2,582	)	$	(4,048	)	$	(7,075	)	$	(9,575	)	$	(517	)	$	(1,575	)
Series A convertible preferred stock issuance costs														(937	)		—
Series A convertible preferred stock dividends														(199	)		—
Net loss available to common shareholders													$	(1,653	)	$	(1,575	)

Denominator:
Weighted average shares outstanding		23,240			23,048			23,230			23,030
Weighted average shares outstanding - basic and diluted														23,405			23,212

Loss per share - basic and diluted:
Loss per share	$	(0.11	)	$	(0.18	)	$	(0.30	)	$	(0.42	)	$	(0.07	)	$	(0.07	)

Anti-dilutive stock options, SSARs, restricted shares and performance shares		1,469			1,471			1,414			1,443
Anti-dilutive stock options, SSARs, restricted shares, performance shares and preferred shares														3,560			1,273

Basic loss per share is computed as net income available to common shareholders divided by the weighted average basic shares outstanding. The outstanding shares used to calculate the weighted average basic shares excludes ~~416,960~~194,587 and ~~482,846~~445,829 of restricted shares at ~~December 31,~~June 30, 2020 and 2019, ~~and 2018,~~ respectively, as these shares were issued but were not vested and therefore, not considered outstanding for purposes of computing basic loss per share at the balance sheet dates.

Diluted loss per share includes the effect of all potentially dilutive securities on earnings per share. We have stock options, stock-settled appreciation rights ("SSARs"), unvested restricted shares and unvested performance shares that are potentially dilutive securities. When a loss is reported, the denominator of diluted earnings per share cannot be adjusted for the dilutive impact of share-based compensation awards because doing so would be anti-dilutive. Therefore, for all periods presented, basic weighted average shares outstanding were used in calculating the diluted net loss per share.

We may grant non-qualified stock options, incentive stock options, SSARs, restricted shares, and restricted share units under our shareholder-approved 2016 Stock Incentive Plan ("2016 Plan") for up to 2.0 million common shares, plus 957,575 common shares, the number of shares that were remaining for grant under the 2011 Stock Incentive Plan ("2011 Plan") as of the effective date of the 2016 Plan, plus the number of shares remaining for grant under the 2011 Plan that are forfeited, settled in cash, canceled or expired. The maximum aggregate number of restricted shares or restricted share units that may be granted under the 2016 Plan is 1.25 million.

We may distribute authorized but unissued shares or treasury shares to satisfy share option and appreciation right exercises or restricted share and performance share awards.

We record compensation expense related to stock options, SSARs, restricted shares, and performance shares granted to certain employees and non-employee directors based on the fair value of the awards on the grant date. The fair value of restricted share and performance share awards is based on the closing price of our common shares on the grant date. The fair value of stock option and SSARs awards is estimated on the grant date using the Black-Scholes-Merton option pricing model, which includes assumptions regarding the risk-free interest rate, dividend yield, life of the award, and the volatility of our common shares. During fiscal year 2020, we issued 125,000 SSAR awards which are subject to a market condition. The fair value of these awards is estimated using the Lattice option pricing model which utilizes a binary tree and includes multiple assumptions which include volatility and life of the award to determine an appropriate fair value based on the award grant date.

The following table summarizes the share-based compensation expense for options, SSARs, restricted and performance awards included in the condensed consolidated statements of operations:


	Three Months Ended December 31,				Nine Months Ended December 31,				Three Months Ended June 30,
(In thousands)	2019		2018		2019		2018		2020		2019
Product development	$	639	$	509	$	1,579	$	938	$	172	$	268
Sales and marketing		104		136		217		335		36		62
General and administrative		586		637		1,360		1,683		1,218		152
Total share-based compensation expense	$	1,329	$	1,282	$	3,156	$	2,956	$	1,426	$	482

SSARs are rights granted to an employee to receive value equal to the difference in the price of our common shares on the date of the grant and on the date of exercise. This value is settled in common shares of Agilysys, Inc.

The following table summarizes the activity during the ~~nine~~three months ended ~~December 31, 2019~~June 30, 2020 for SSARs awarded under the 2011 and 2016 Plans:

	Number of Rights			Weighted-Average Exercise Price		Remaining Contractual Term		Aggregate Intrinsic Value		Number of Rights			Weighted-Average Exercise Price		Remaining Contractual Term		Aggregate Intrinsic Value
(In thousands, except share and per share data)				(per right)		(in years)							(per right)		(in years)
Outstanding at April 1, 2019		1,016,643		$	11.22
Granted		91,364			22.41
Outstanding at April 1, 2020											1,644,888		$	21.07
Exercised		(30,430	)		9.47						(56,226	)		11.16
Forfeited		(15,704	)		18.13						(11,276	)		18.71
Expired		(9,112	)		10.35						(88	)		14.22
Outstanding at December 31, 2019		1,052,761		$	12.15		4.3	$	13,959
Exercisable at December 31, 2019		825,908		$	10.96		3.9	$	11,931
Outstanding at June 30, 2020											1,577,298		$	21.44		4.7	$	6,028
Exercisable at June 30, 2020											942,608		$	12.87		3.8	$	5,887
Vested and expected to vest at June 30, 2020											1,577,298		$	21.44		4.7	$	6,028

As of ~~December 31, 2019,~~June 30, 2020, total unrecognized share-based compensation expense related to non-vested SSARs was ~~$0.5~~$4.3 million, which is expected to be recognized over a weighted-average vesting period of ~~2.6~~2.1 years.

We granted shares to certain of our Directors, executives and key employees, the vesting of which is service-based. The following table summarizes the activity during the ~~nine~~three months ended ~~December 31, 2019~~June 30, 2020 for restricted shares awarded under the 2011 and 2016 Plans:

The weighted-average grant date fair value of the restricted shares is determined based upon the closing price of our common shares on the grant date. As of ~~December 31, 2019,~~June 30, 2020, total unrecognized share-based compensation expense related tonon-vested restricted stock was ~~$3.1~~$1.6 million, which is expected to be recognized over a weighted-average vesting period of ~~2.0~~1.7 years.

We awarded certain restricted shares to our Chief Executive Officer, the vesting of which is performance based. The number of shares that vest will be based on relative attainment of a performance metric and any unvested shares will forfeit upon settlement of the bonus.

The following table summarizes the activity during the ~~nine~~three months ended ~~December 31, 2019~~June 30, 2020 for the performance shares awarded under the 2016 Plan:

Based on the performance goals, ~~management estimates a liability of approximately $450,000 to be settled through~~ the ~~vesting of a variable number~~Compensation Committee of the ~~performance~~board of directors awarded 6,714 of the original 30,120 shares ~~subsequent~~having a value of $0.1 million based on the closing price of the Company’s common stock on July 16, 2020, the date that the Committee made its determination. The remaining 23,406 shares subject to the original annual incentive grant were forfeited and can never be earned by our Chief Executive Officer.

On May 22, 2020, we completed the sale of 1,735,457 shares of our preferred stock, without par value, designated as “Series A Convertible Preferred Stock” (the “Convertible Preferred Stock”) to MAK Capital Fund L.P. and MAK Capital Distressed Debt Fund I, LP (the “Holders”) each, in its capacity as a designee of MAK Capital One LLC (the “Purchaser”), pursuant to the terms of the Investment Agreement, dated as of May 11, 2020, between the Company and the Purchaser, for an aggregate purchase price of $35 million. We incurred issuance costs of $0.9 million. We added all issuance costs that were netted against the proceeds upon issuance of the Convertible Preferred Stock to its redemption value. As disclosed in our Annual Report for the fiscal year ended March 31, ~~2020. As~~2020, Michael Kaufman, the Chairman of ~~December 31, 2019, total unrecognized share-based compensation expense related to non-vested performance shares was $0.1 million, which~~the Company’s Board of Directors, is ~~expected to be recognized over~~ the ~~remaining vesting period~~Chief Executive Officer of ~~3 months.~~MAK Capital One LLC.

We estimate the fair value of financial instruments using available market information and generally accepted valuation methodologies. We assess the inputs used to measure fair value using a three-tier hierarchy. The hierarchy indicates the extent to which pricing inputs used in measuring fair value are observable in the market. Level 1 inputs include unadjusted quoted prices for identical assets or liabilities and are the most observable. Level 2 inputs include unadjusted quoted prices for similar assets and liabilities that are either directly or indirectly observable, or other observable inputs suchclassify convertible preferred stock as interest rates, foreign currency exchange rates, commodity rates, and yield curves. Level 3 inputs are not observable in the market and include our own judgments about the assumptions market participants would use in pricing the asset or liability. The use of observable and unobservable inputs is reflected in the hierarchy assessment disclosed in the tables below.

~~There were no transfers between Levels 1, 2, and 3 during the nine months ended December 31, 2019 and 2018.~~

The following tables present information about our financial assets measured at fair value on a recurring basis and indicate the fair value hierarchy of the valuation techniques utilized to determine such fair value:

The recorded value of the corporate-owned life insurance policies is adjusted to the cash surrender value of the policies obtained from the third party life insurance providers, which are not observable in the market, and therefore, are classified within Level 3 of the fair value hierarchy. Changes in the cash surrender value of these policies are recorded within “Other (income) expenses, net”temporary equity in the condensed consolidated ~~statements~~balance sheets due to certain contingent redemption clauses that are at the election of ~~operations.~~

~~The following table presents a summary of changes in~~ the ~~fair~~Holders. We increase the carrying value of the ~~Level 3 assets:~~convertible preferred stock to its redemption value (described below) for all undeclared dividends using the interest method.

The Convertible Preferred Stock has the following rights, preferences and restrictions (the Certificate of Amendment included as Exhibit 3.1 to our Current Report on Form 8-K, filed on May 26, 2020, defines all terms not otherwise defined below):

The Holders will be entitled to one vote for each share of Convertible Preferred Stock upon all matters presented to the common shareholders of the Company, and except as otherwise provided by the Amended Articles of Incorporation of the Company or required by law, the Holders and common shareholders will vote together as one class on all matters. Additionally, certain matters specific to the Convertible Preferred Stock will require the approval of two-thirds of the outstanding Convertible Preferred Stock, voting as a separate class.

Upon a liquidation, dissolution or winding up of the Company, each share of Convertible Preferred Stock will be entitled to receive an amount per share equal to the greater of (i) the purchase price paid by the Purchaser, plus all accrued and unpaid dividends (the “Liquidation Preference”) and (ii) the amount that the Holder would have been entitled to receive at such time if the Convertible Preferred Stock were converted into common stock.

On and after the fifth anniversary of the date the Convertible Preferred Stock is initially issued, the Company will have the right, and the Holders will have the right to require the Company, in each case, at the initiating party’s election, to redeem all, but not less than all, of the then-outstanding Convertible Preferred Stock for an amount equal to the Liquidation Preference.

Each Holder will have the right, at its option, to convert its Convertible Preferred Stock, in whole or in part, into fully paid and non-assessable shares of common stock at a conversion price equal to $20.1676 per share (as may be adjusted from time to time, as described in the Certificate of Amendment).

Subject to certain conditions, the Company may, at its option, require conversion of all of the outstanding shares of Convertible Preferred Stock to common stock if, at any time after November 22, 2023, the daily volume-weighted average price of the Company’s common stock is at least 150% of the conversion price for at least 20 trading days during the 30 consecutive trading days immediately preceding the date the Company notifies the Holders of the election to convert.

The Holders are entitled to dividends on the Liquidation Preference at the rate of 5.25% per annum, payable semi-annually either (i) 50% in cash and 50% in kind as an increase in the then-current Liquidation Preference or (ii) 100% in cash, at the option of the Company. The Holders are not entitled to participate in dividends declared or paid on the common stock on an as-converted basis; however, certain anti-dilution adjustments to the Convertible Preferred Stock may be made in the event of such dividends.

The Convertible Preferred Stock ranks senior to the Company’s common stock with respect to dividends and distributions on liquidation, winding-up and dissolution. Upon a liquidation, dissolution or winding up of the Company, each share of Convertible Preferred Stock will be entitled to receive an amount per share equal to the greater of (i) the Liquidation Preference and (ii) the amount that the Holder would have been entitled to receive at such time if the Convertible Preferred Stock were converted into common stock.

Upon certain change of control events involving the Company, the Company has the right, and each Holder has the right, in each case, at the initiating party’s election, to require the Company to repurchase all or a portion of its then-outstanding shares of Convertible Preferred Stock for cash consideration equal to (i) 150% of the then-current Liquidation Preference for a change of control occurring prior to the third anniversary of the date the Convertible Preferred Stock is initially issued, (ii) 125% of the then-current Liquidation Preference for a change of control occurring on or following the third anniversary and prior to the fifth anniversary of the date the Convertible Preferred Stock is initially issued and (iii) 100% of the then-current Liquidation Preference for a change of control occurring on or following the fifth anniversary of the date the Convertible Preferred Stock is initially issued.

The Purchaser and its affiliates are subject to certain customary standstill provisions that restrict them from, among other actions, acquiring additional securities of the Company if such acquisition would result in the Purchaser beneficially owning in excess of 25% of the outstanding shares of common stock of the Company until the later of the third anniversary of the date the Convertible Preferred Stock is initially issued and the date on which the Purchaser no longer has record or beneficial ownership of common stock and Convertible Preferred Stock that constitute at least 10% of the outstanding common stock.

Item 2. Management's Discussion and Analysis of Financial Condition and Results of Operations

In “Management’s Discussion and Analysis of Financial Condition and Results of Operations” (“MD&A”), management explains the general financial condition and results of operations for Agilysys and subsidiaries including:

The MD&A analyzes changes in specific line items in the Condensed Consolidated Statements of Operations and Condensed Consolidated Statements of Cash Flows and provides information that managementbelieves is important to assessing and understanding our consolidated financial condition and results of operations. This Quarterly Report on Form 10-Q updates information included in our Annual Report on Form 10-K for the fiscal year endedMarch 31, ~~2019,~~2020, filed with the Securities and Exchange Commission (SEC). This discussion should be read in conjunction with the Condensed Consolidated Financial Statements and related Notes that appear in Item 1 of this Quarterly Report as well as our Annual Report for the year endedMarch 31, ~~2019.~~2020. Information provided in the MD&A may includeforward-looking statements that involve risks and uncertainties. Many factors couldcause actual results to be materially different from those contained in the forward-lookingstatements. See “Forward-Looking Information” on page 29 of this Quarterly Report, Item 1A "Risk Factors" in Part II of this Quarterly Report, and Item 1A “Risk Factors”in Part I of our Annual Report for the fiscal year endedMarch 31, ~~2019~~ 2020for additional informationconcerning these items. Management believes that this information, discussion, and disclosure is important in making decisions about investing in Agilysys.

During the first quarter, revenue was negatively impacted by delays and reduced spending attributed to the impact of the COVID-19 pandemic on our customers’ operational priorities and as a result of various one-time recurring revenue related and other concessions we have given to customers to help them during this time of need. Due to the pandemic, we have seen a reduction or delay in customer contracts and we have been unable to conduct face-to-face meetings with existing or prospective customers, present in-person demonstrations of our solutions, or host or attend in-person trade shows and conferences. Limitations on access to the facilities of our customers have also impacted our ability to deliver some of our products, complete certain implementations, and provide in-person consulting and training services, negatively impacting our ability to recognize revenue. We continued to experience high recurring revenue renewal rates during the first quarter. We have also begun to offer new software modules of our solutions designed to help our customers address challenges created by the pandemic now and into the future. Despite our strong first quarter recurring renewal rates and new solution offerings, we cannot predict how the pandemic will impact our results in future periods, including to the extent that customers delay or miss payments, customers defer, reduce, or refrain from placing orders or renewing subscriptions or maintenance arrangements, or travel restrictions and site access restrictions remain necessary.

We continue to conduct business with substantial modifications to employee travel, employee work locations, virtualization or cancellation of customer and employee events, and remote sales, implementation, and support activities, among other modifications. These modifications may continue to delay or reduce sales and harm productivity and collaboration. In addition, during the first quarter of our fiscal 2021, we reduced discretionary costs, implemented a hiring freeze on non-essential positions and reduced payroll and

related costs through layoffs, employee furloughs, employee retirement benefit limitations, and salary decreases for executive team members and certain other employees of the Company. These actions may have an adverse impact on us, particularly if they remain in place for an extended period.

We may take further actions that alter our business operations as the situation evolves. As a result, the ultimate impact of the COVID-19 pandemic and the effects of the operational alterations we have made in response on our business, financial condition, liquidity, and financial results cannot be predicted at this time.

On March 27, 2020, the Coronavirus Aid, Relief and Economic Security (CARES) Act was enacted and signed into U.S. law to provide economic relief to individuals and businesses facing economic hardship as a result of the COVID-19 pandemic. The CARES Act did not have a material impact on our consolidated financial condition or results of operations as of and for the quarter ended June 30, 2020. However, we plan to continue deferring the timing of employer payroll tax payments and accelerating the refund of AMT credits as permitted by the CARES Act.

In May 2020, we entered into an agreement to sell to MAK Capital One, LLC (“MAK Capital”) $35 million of convertible preferred stock carrying a 5.25% dividend that will be convertible into shares of the Company’s common stock. The transaction resulted in the issuance of 1,735,457 preferred shares which added $35 million in preferred stock to the Company’s balance sheet and increased our cash balance by the $35 million investment less closing costs of $0.9 million. The 5.25% dividends will accumulate and increase the liquidation preference of the preferred stock for any undeclared amounts.

Agilysys has been a leader in hospitality software for more than 40 years, delivering innovative guest-centric technology solutions for casinos, hotels, resorts, cruise ships, managed foodservice providers, stadiums and arenas. Agilysys offers the most comprehensive solutions in the industry, including point of sale (POS), property management systems (PMS), inventory and procurement, payment solutions, and related hospitality applications, to manage the entire guest journey. Agilysys is known for its leadership in hospitality, its broad product offerings and its customer-centric service. Some of the largest hospitality companies around the world use Agilysys solutions to help improve guest loyalty, drive revenue growth, ~~and~~ increase operational ~~efficiencies.~~

efficiencies and support social distancing. The Company has just one reportable segment serving the global hospitality industry. Agilysys operates across ~~the Americas,~~North America, Europe, ~~the Middle East, Africa,~~ Asia-Pacific, and India with headquarters located in Alpharetta, ~~GA. For more information, visit www.agilysys.com.~~Georgia.

~~Our top priority is~~We strive to increase shareholder value by improving operating and financial performance and profitably growing the business through superior products and services. To that end, we expect to invest a certain portion of our cash on hand to fund enhancements to existing software products, to develop and market new software products, and to expand our customer breadth, both vertically and geographically.

The primary objective of our ongoing strategic planning process is to create shareholder value by capitalizing on growth opportunities, turning profitable and strengthening our competitive position within the specific technology solutions and end markets we serve. Profitability and industry leading growth will be achieved through tighter management of operating expenses and sharpening the focus of our investments to concentrate on growth opportunities that offer the highest returns.

WeAs required by the SEC, we separately present revenue earned as products revenue, support, maintenance and subscription services revenue or professional services revenue in our condensed consolidated statements of operations. In addition to the SEC requirements, we may, at times, also refer to revenue as defined below. The terminology, definitions, and applications of terms we use to describe our revenue may be different from those used by other companies and caution should be used when comparing these financial measures to those of other companies. We use the following terms to describe revenue:

~~Third~~ FirstFiscal Quarter ~~2020~~ 2021Compared to ~~Third~~ FirstFiscal Quarter ~~2019~~2020

The following table presents our consolidated revenue and operating results for the three months ended ~~December 31, 2019~~June 30, 2020 and ~~2018:~~2019:

	Three months ended												Three months ended
	December 31,						Increase (decrease)						June 30,						Increase (decrease)
	2019			2018			$			%			2020			2019			$			%
Net revenue:
Products	$	12,126		$	10,232		$	1,894			18.5	%	$	5,239		$	10,869		$	(5,630	)		-51.8	%
Support, maintenance and subscription services		20,965			19,345			1,620			8.4			20,497			20,082			415			2.1
Professional services		8,896			6,437			2,459			38.2			4,071			7,438			(3,367	)		-45.3
Total net revenue		41,987			36,014			5,973			16.6			29,807			38,389			(8,582	)		-22.4
Cost of goods sold:
Products (inclusive of developed technology amortization)		9,639			8,371			1,268			15.1			3,015			8,623			(5,608	)		-65.0
Support, maintenance and subscription services		4,841			3,909			932			23.8			4,306			4,181			125			3.0
Professional services		6,443			5,087			1,356			26.7			3,936			5,571			(1,635	)		-29.3
Total cost of goods sold		20,923			17,367			3,556			20.5			11,257			18,375			(7,118	)		-38.7
Gross profit	$	21,064		$	18,647		$	2,417			13.0	%	$	18,550		$	20,014		$	(1,464	)		-7.3	%
Gross profit margin		50.2	%		51.8	%								62.2	%		52.1	%
Operating expenses:
Product development	$	11,285		$	10,059		$	1,226			12.2	%	$	8,266		$	10,064		$	(1,798	)		-17.9	%
Sales and marketing		4,918			5,217			(299	)		(5.7	)		2,601			4,498			(1,897	)		(42.2	)
General and administrative		6,084			5,865			219			3.7			5,719			5,874			(155	)		-2.6
Depreciation of fixed assets		854			651			203			31.2			723			213			510			239.4
Amortization of intangibles		608			675			(67	)		(9.9	)		461			678			(217	)		(32.0	)
Restructuring, severance and other charges		11			58			(47	)	nm
Severance and other charges														1,203			231			972			420.8
Operating loss	$	(2,696	)	$	(3,878	)	$	1,182			(30.5	)%	$	(423	)	$	(1,544	)	$	1,121			(72.6	)%
Operating loss percentage		(6.4	)%		(10.8	)%								(1.4	)%		(4.0	)%

The following table presents the percentage relationship of our condensed consolidated statement of operations line items to our consolidated net revenues for the periods presented:

	Three months ended						Three months ended
	December 31,						June 30,
	2019			2018			2020			2019
Net revenue:
Products		28.9	%		28.4	%		17.6	%		28.3	%
Support, maintenance and subscription services		49.9			53.7			68.8			52.3
Professional services		21.2			17.9			13.6			19.4
Total net revenue		100.0	%		100.0	%		100.0	%		100.0	%
Cost of goods sold:
Products		23.0	%		23.2	%		10.1	%		22.5	%
Support, maintenance and subscription services		11.5			10.9			14.4			10.9
Professional services		15.3			14.1			13.3			14.5
Total cost of goods sold		49.8	%		48.2	%		37.8	%		47.9	%
Gross profit		50.2	%		51.8	%		62.2	%		52.1	%
Operating expenses:
Product development		26.9	%		27.9	%		27.7	%		26.2	%
Sales and marketing		11.7			14.5			8.7			11.7
General and administrative		14.5			16.3			19.2			15.3
Depreciation of fixed assets		2.0			1.8			2.5			0.5
Amortization of intangibles		1.5			1.9			1.5			1.8
Restructuring, severance and other charges		0.0			0.2
Severance and other charges								4.0			0.6
Operating loss		(6.4	)%		(10.8	)%		(1.4	)%		(4.0	)%

Net revenue. Total net revenue ~~increased $6.0~~decreased $8.6 million, or ~~16.6%~~22.4%, during the ~~third~~first quarter of fiscal ~~2020~~2021 compared to the ~~third~~first quarter of fiscal ~~2019.~~2020. Products revenue ~~increased $1.9~~decreased $5.6 million, or ~~18.5%~~51.8%, due to ~~increased~~lower sales ~~of third-party hardware~~combined with delayed deliveries resulting from customer restrictions including ~~new customers and expansion with existing customers.~~temporary site closures in response to the COVID-19 pandemic. Support, maintenance and subscription services revenue increased ~~$1.6~~$0.4 million, or ~~8.4%~~2.1%, compared to the ~~third~~first quarter of fiscal ~~2019~~2020 driven by continued growth in subscription-based service revenue, which increased ~~24.8%~~8.6% during the ~~third~~first quarter of fiscal ~~2020~~2021 compared to the ~~third~~first quarter of fiscal ~~2019.~~2020. The growth rate in our support, maintenance and subscription services is significantly lower than we have reported in recent quarters due to one-time COVID-19 related financial relief we provided to certain customers during the first quarter of fiscal 2021 to help them as they deal with temporary site closures during the period. Professional services revenue ~~increased $2.5~~decreased $3.4 million, or ~~38.2%~~45.3%, due to ~~ongoing~~lower sales combined with delayed installations and integration of our software solutions ~~for our growing~~resulting from travel and customer ~~base.~~restrictions including temporary site closures in response to the COVID-19 pandemic.

Gross profit and gross profit margin. Our total gross profit ~~increased $2.4~~decreased $1.5 million, or ~~13.0%~~7.3%, for the ~~third~~first quarter of fiscal ~~2020~~2021 and total gross profit margin ~~decreased~~increased from ~~51.8%~~52.1% to ~~50.2%~~62.2%. Products gross profit ~~increased $0.6~~was flat at $2.2 million for the three months ended June 30, 2021 and 2020, respectively. Products gross profit margin increased ~~approximately 232 basis points~~from 20.7% to ~~20.5%. The improvement is primarily related~~42.5% due to ~~increased product revenue on a partially fixed cost base which includes~~the absence of software development cost ~~amortization.~~amortization during the first quarter of fiscal 2021 following the impairment of our rGuest suite of products during the fourth quarter of fiscal 2020 (see further discussion of the impairment in Note 4 to the condensed consolidated financial statements). Support, maintenance and subscription services gross profit increased ~~$0.7~~$0.3 million and gross profit margin decreased ~~288~~19 basis points to ~~76.9%~~79.0%. The margin decrease is the result of ~~costs incurred for~~ the ~~expansion~~COVID-19 related financial relief we provided to certain customers during the first fiscal quarter of ~~our teams and infrastructure to continue to support and host customers.~~fiscal 2021. Professional services gross profit ~~increased $1.1~~decreased $1.7 million and gross profit margin ~~increased 660 basis points~~decreased from 25.1% to ~~27.6%~~3.3% due to the ~~increased efficiencies of implementation projects during the current quarter following the hiring and training of additional team members at the beginning of fiscal 2020 to meet growing~~drop in demand for professional ~~services.~~services due to travel and customer restrictions including temporary site closures in response to the COVID-19 pandemic.

Operating expenses, excluding legal settlements, ~~restructuring,~~ severance and other charges, ~~increased $1.3~~decreased $3.6 million, or ~~5.7%~~16.7%, during the ~~third~~first quarter of fiscal ~~2020~~2021 compared with the ~~third~~first quarter of fiscal ~~2019.~~2020.

Product development. Product development ~~increased $1.2~~decreased $1.8 million, or ~~12.2%~~17.9%, in the ~~third~~first quarter of fiscal 2021 due to employee furloughs and layoffs, temporary salary reductions, lower incentive pay and employee benefits, a temporary hiring freeze effectively eliminating recruiting fees, and significantly reduced travel and outside service expenses due to employees working from home.

Sales and marketing. Sales and marketing decreased $1.9 million, or 42.2%, in the first quarter of fiscal 2021 compared with the first quarter of fiscal 2020 due ~~primarily~~ to ~~an increase in headcount~~employee furloughs and ~~additional rent expense related to our India Development Center.~~layoffs, temporary salary reductions, lower incentive pay and employee benefits, significantly reduced travel and the absence of in-person trade shows and conference activity.

~~Sales~~General and ~~marketing.~~ ~~Sales~~administrative. General and ~~marketing~~administrative decreased ~~$0.3~~by $0.2 million, or ~~5.7%~~2.6%, in the ~~third~~first quarter of fiscal 2021 compared with the first quarter of fiscal 2020 ~~compared with~~due to employee furloughs and layoffs, temporary salary reductions, lower incentive pay and employee benefits offset by an increase in share-based compensation.

Severance and other charges. Severance, and other charges increased $1.0 million in the ~~third~~first quarter of fiscal ~~2019~~2021 due to ~~the overall consistency of sales and marketing team composition, compensation and activities.~~

~~General and administrative.~~ General and administrative increased by $0.2 million, or 3.7%, in the third quarter of fiscal 2020 compared with the third quarter of fiscal 2019 due primarily to increases in headcount and improvement of our internal systems to support our growing organization and business requirements.severance charges resulting from layoffs.

	Three months ended												Three months ended
	December 31,						(Unfavorable) favorable						June 30,						(Unfavorable) favorable
(Dollars in thousands)	2019			2018			$			%			2020			2019			$			%
Other (income) expense:
Interest (income)	$	(92	)	$	(83	)	$	9			10.8	%
Interest income													$	(21	)	$	(80	)	$	(59	)		(73.8	)%
Interest expense		25			3			(22	)	nm				1			1			0		nm
Other (income) expense, net		(142	)		68			210		nm
Total other (income), net	$	(209	)	$	(12	)	$	197		nm
Other expense, net														106			85			(21	)	nm
Total other (income) expense, net													$	86		$	6		$	(80	)	nm

Interest income.Interest income consists of interest earned on cash equivalents including short-term investments in certificates of deposit, commercial paper, treasury bills and ~~commercial paper.~~money market funds.

Interest expense. Interest expense consists of costs associated with finance leases.

Other ~~(income)~~ expense. Other ~~(income)~~ expense consists mainly of the impact of foreign currency due to movement of European and Asian currencies against the US dollar.

	Three months ended									Three months ended
	December 31,						(Unfavorable) favorable			June 30,						(Unfavorable) favorable
(Dollars in thousands)	2019			2018			$		%	2020			2019			$		%
Income tax expense	$	95		$	182		$	87	nm	$	8		$	25		$	17	nm
Effective tax rate		(3.8	)%		(4.7	)%					(1.6	)%		(1.6	)%

For the three months ended ~~December 31,~~June 30, 2020 and 2019, ~~and 2018,~~ the effective tax rate was different than the statutory rate due primarily to the recognition of net operating losses as deferred tax assets, which were offset by increases in the valuation allowance, certain foreign and state tax effects, and other U.S. permanent book to tax differences.

Although the timing and outcome of tax settlements are uncertain, it is reasonably possible that during the next 12 months an immaterial reduction in unrecognized tax benefits may occur based on the outcome of tax examinations and as a result of the expiration of various statutes of limitations. We are consistently subject to tax audits; due to the nature of examinations in multiple jurisdictions, changes could occur in the amount of gross unrecognized tax benefits during the next 12 months which cannot be estimated at this time.

~~The following table presents our consolidated revenue and operating results for the nine months ended December 31, 2019 and 2018:~~

~~The following table presents the percentage relationship of our condensed consolidated statement of operations line items to our consolidated net revenues for the periods presented:~~

~~Net revenue.~~ Total net revenue increased $16.9 million, or 16.2%, during the first nine months of fiscal 2020 compared to the first nine months of fiscal 2019. Products revenue increased $6.8 million, or 24.2%, due to increased sales of third-party hardware including new customers and expansion with existing customers. Support, maintenance and subscription services revenue increased $5.3 million, or 9.3%, compared to the first nine months of fiscal 2019 driven by support and maintenance for the growth in customers using our on premise software products along with continued increases in subscription-based service revenue, which increased 22.2% during the first nine months of fiscal 2020 compared to the first nine months of fiscal 2019. Professional services revenue increased $4.8 million, or 24.2%, due to ongoing installation and integration of our software solutions for our growing customer base.

~~Gross profit and gross profit margin.~~ Our total gross profit increased $7.0 million, or 12.9%, for the first nine months of fiscal 2020 and total gross profit margin decreased slightly from 52.1% to 50.6%. Products gross profit increased $2.0 million and gross profit margin increased approximately 217 basis points to 19.5%. The improvement is primarily related to increased product revenue on a partially fixed cost base which includes software development cost amortization. Support, maintenance and subscription services gross profit increased $3.5 million and gross profit margin decreased 97 basis points to 77.7%. Our slight margin decrease is due to the expansion of our teams and infrastructure to continue supporting and hosting customers. Professional services gross profit increased $1.5 million and gross profit margin increased 112 basis points to 27.3% due to the increased efficiencies of implementation projects during the first nine months of fiscal 2020 following the hiring and training of additional team members at the beginning of fiscal 2020 to meet growing demand for professional services.

Operating expenses, excluding legal settlements, restructuring, severance and other charges, increased $5.6 million, or 8.9%, during the first nine months of fiscal 2020 compared with the first nine months of fiscal 2019.

~~Product development.~~ Product development increased $4.8 million, or 17.7%, in the first nine months of fiscal 2020 compared to the first nine months of fiscal 2019. $2.5 million of this increase was due to increased employee compensation and hiring costs from our continued expansion of our product development teams. The remaining $2.3 million was due to the reduction of cost capitalization. The products in our rGuest platform for which we capitalized costs reached general availability be the beginning of the second quarter of fiscal 2019. These products join our well established products with the application of agile development practices in a more dynamic development process that involves higher frequency releases of product features and functions. The Company capitalized $2.0 million of external use software costs, and $0.3 million of internal use software development costs in first quarter of fiscal 2019. The Company capitalized no software development costs in the first nine months of fiscal 2020.

~~Sales and marketing.~~ Sales and marketing decreased slightly by $0.1 million, or 0.4%, in the first nine months of fiscal 2020 compared with the first nine months of fiscal 2019 due to the overall consistency of sales and marketing team composition, compensation and activities.

~~General and administrative.~~ General and administrative increased by $1.0 million, or 5.6%, in the first nine months of fiscal 2020 compared with the first nine months of fiscal 2019 due primarily to increases in headcount and improvement of our internal systems to support our growing organization and business requirements.

~~Restructuring, severance, and other charges.~~ Restructuring, severance, and other charges decreased $0.5 million during the first nine months of fiscal 2020 compared to the first nine months of fiscal 2019 due to a reduction in severance payments and executive search fees.

~~Legal settlements, net.~~ The Company received approximately $0.1 million of settlement funds during the first nine months of fiscal 2020 due to the resolution of an outstanding lawsuit involving a former employee; no further activity is expected related to this matter.

~~Interest income.~~ ~~Interest income consists of interest earned on cash equivalents including short-term investments in treasury bills and commercial paper.~~

~~Interest expense.~~ ~~Interest expense consists of costs associated with finance leases.~~

~~Other expense.~~ ~~Other expense consists mainly of the impact of foreign currency due to movement of European and Asian currencies against the US dollar.~~

For the nine months ended December 31, 2019 and 2018, the effective tax rate was different than the statutory rate due primarily to the recognition of net operating losses as deferred tax assets in the U.S. and certain foreign jurisdictions, which were offset by increases in the valuation allowance, certain foreign and state tax effects, and other U.S. permanent book to tax differences.

Our operating cash requirements consist primarily of working capital needs, operating expenses, capital expenditures, payments on indebtedness outstanding, which primarily consists of lease obligations and ~~employee tax withholdings payments for share-based compensation.~~preferred stock dividends.

At June 30, 2020, 100% of our cash and cash equivalents, of which 96% were located in the United States, were deposited in bank accounts. We believe ~~that~~credit risk is limited with respect to our cash ~~flow from~~and cash equivalents balances.

The MAK Capital investment increased our cash balance by $34.1 million after closing costs of $0.9 million. As described above under Recent Developments and further in Note 11 to the condensed consolidated financial statements, the transaction resulted in the issuance of 1,735,457 preferred shares with an annual dividend rate of 5.25%.

Our liquidity could be negatively impacted by a decrease in demand for our products and services, including the impact of changes in customer buying behavior due to circumstances over which we have no control, including, but not limited to, the effects of the COVID-19 pandemic. If we require additional funding, for operating ~~activities, cash on hand of $41.9 million as of December 31, 2019 and~~needs, a business acquisition or otherwise, we may need access to more capital, ~~markets will provide adequate funds to meet our short- and long-term liquidity requirements.~~which could involve borrowings under a credit facility.

As of ~~December 31, 2019~~June 30, 2020, and March 31, 2019, our total debt was approximately $0.1 million, comprised of finance lease obligations in both periods.

At December 31, 2019, 100% of our cash and cash equivalents of which 93% is located in the United States, were deposited in bank accounts or invested in highly liquid investments with original maturity from the date of acquisition of three months or less, including investments in treasury bills and commercial paper. We believe ~~credit risk is limited with respect~~that cash flow from operating activities, cash on hand of $74.6 million as of June 30, 2020 and access to capital markets will provide adequate funds to meet our ~~cash~~short- and ~~cash equivalents balances.~~long-term liquidity requirements.

	Nine Months Ended December 31,						Three Months Ended June 30,
(In thousands)	2019			2018			2020			2019
Net cash provided by (used in):
Operating activities	$	5,273		$	1,719		$	(4,929	)	$	(1,913	)
Investing activities		(3,035	)		(3,826	)		(245	)		(573	)
Financing activities		(1,071	)		(702	)		33,123			(1,028	)
Effect of exchange rate changes on cash		(33	)		(139	)		2			(24	)
Net increase (decrease) in cash and cash equivalents	$	1,134		$	(2,948	)	$	27,951		$	(3,538	)

Cash flow used in operating activities. Cash flow ~~provided by~~used in operating activities was ~~$5.3~~$4.9 million in the first ~~nine~~three months of fiscal ~~2020.~~2021. The ~~provision~~use of cash was due primarily to the offset of ~~$16.3~~$2.6 million in non-cash expense including depreciation, amortization, and share-based compensation, against our operating loss of ~~$7.1~~$0.5 million and the decrease of ~~$3.6~~$6.9 million in net operating assets and liabilities.

Cash flow used in investing activities. Consists primarily of property and equipment purchases.

Cash flow provided by financing activities. During the first ~~nine~~three months of fiscal 2021, the $33.1 million provided by financing activities consisted primarily of $34.1 million in preferred stock issuance proceeds from the MAK Capital investment, net of issuance costs, offset by $0.9 million related to the repurchase of shares to satisfy employee tax withholding on share-based compensation. During the first three months of fiscal 2020, the $3.0 million used in investing activities consisted of property and equipment purchases. During the first nine months of fiscal 2019, the $3.8 million used in investing activities consisted of $1.6 million of property and equipment purchases along with $2.2 million of capitalized software development costs.

~~Cash flow used in financing activities.~~ ~~During the first nine months of fiscal 2020, the $1.1~~$1.0 million used in financing activities was primarily related to the repurchase of shares to satisfy employee tax withholding on share-based compensation.

As of ~~December 31, 2019,~~June 30, 2020, there were no significant changes to our contractual obligations as presented in our Annual Report for the year ended March 31, ~~2019.~~2020.

We have not entered into any off-balance sheet arrangements that have had or are reasonably likely to have a current or future effect on our financial condition, changes in financial condition, revenues or expenses, results of operations, liquidity, capital expenditures, or capital resources.

A detailed description of our significant accounting policies is included in our Annual Report for the year ended March 31, ~~2019. There~~2020. Other than as described in Note 2 to the condensed consolidated financial statements, there have been no material changes in our significant accounting policies and estimates since March 31, ~~2019 except as noted in Note 2,~~ ~~Summary~~2020.

This Quarterly Report and other publicly available documents, including the documents incorporated herein and therein by reference, contain, and our officers and representatives may from time to time make, "forward-looking statements" within the meaning of the safe harbor provisions of the U.S. Private Securities Litigation Reform Act of 1995. Forward-looking statements can be identified by words such as: "anticipate," "intend," "plan," "goal," "seek," "believe," "project," "estimate," "expect," "strategy," "future," "likely," "may," "should," "will" and similar references to future periods. These statements are not guarantees of future performance and involve risks, uncertainties, and assumptions that are difficult to predict. These statements are based on management’s current expectations, intentions, or beliefs and are subject to a number of factors, assumptions, and uncertainties that could cause actual results to differ materially from those described in the forward-looking statements. Factors that could cause or contribute to such differences or that might otherwise impact the business include the risk factors set forth in Item 1A in Part II of this Quarterly Report and Item IA of our Annual Report for the fiscal year ended March 31, ~~2019.~~2020. We undertake no obligation to update any such factor or to publicly announce the results of any revisions to any forward-looking statements contained herein whether as a result of new information, future events, or otherwise.

For quantitative and qualitative disclosures about market risk affecting us, see Item 7A, “Quantitative and Qualitative Disclosures About Market Risk,” contained in our Annual Report for the fiscal year ended March 31, ~~2019.~~2020. There have been no material changes in our market risk exposures since March 31, ~~2019.~~2020.

Under the supervision of and with the participation of our Chief Executive Officer (CEO), Chief Financial Officer (CFO) and Corporate Controller and Treasurer, management evaluated the effectiveness of the design and operation of our disclosure controls and procedures, as defined in Rules 13a-15(e) and 15d-15(e) promulgated under the Securities Exchange Act of 1934, as amended, as of the end of the period covered by this Quarterly Report. Based on that evaluation, the CEO, CFO and Corporate Controller and Treasurer concluded that, as of the end of the period covered by this Quarterly Report, our disclosure controls and procedures were effective.

~~In connection with the adoption of Topic 842, we assessed the impact~~There were no changes to our internal ~~controls~~control over financial reporting, as defined in Rules 13a-15(f) and ~~noted no material changes~~15d-15(f) promulgated under the Securities Exchange Act of 1934, as amended, that occurred during the ~~period~~three months ended ~~December 31, 2019.~~June 30, 2020, that materially affected, or are reasonably likely to materially affect, our internal control over financial reporting.

28Due to the COVID-19 pandemic, a significant number of our employees are now working from home. The design of our financial reporting processes, systems, and controls allows for remote execution with accessibility to secure data.

Our management, including our Chief Executive Officer, Chief Financial Officer and Corporate Controller and Treasurer, does not expect that our disclosure controls or our internal control over financial reporting will prevent or detect all errors and all fraud. A control system, no matter how well conceived and operated, can provide only reasonable, not absolute, assurance that the objectives of the control system will be achieved. Further, the design of a control system must reflect the impact of resource constraints, and the benefits of controls must be considered relative to their costs. Because of the inherent limitations in all control systems, no evaluation of controls can provide absolute assurance that all control issues and instances of fraud, if any, have been detected. These inherent limitations include the possibility that judgments in decision-making can be faulty, and that breakdowns can occur because of simple errors. Additionally, controls can be circumvented by individual acts, by collusion of two or more people, or by management override of the controls. The design of any system of controls also is based in part upon certain assumptions about the likelihood of future events, and there can be no assurance that any design will succeed in achieving its stated goals under all possible future conditions. Projections of any evaluation of controls effectiveness to future periods are subject to risks. Over time, controls may become inadequate because of changes in conditions or deterioration in the degree of compliance with policies or procedures. Because of the inherent limitations in a cost-effective control system, misstatements due to error or fraud may occur and not be detected.

~~There~~Other than as described below, there have been no material changes in the risk factors included in our Annual Report for the fiscal year ended March 31, ~~2019~~2020 that may materially affect our business, results of operations, or financial condition.

The full extent to which the COVID-19 pandemic will adversely affect our business and results of operations cannot be predicted at this time. See Part I, Item 2 “Management’s Discussion and Analysis of Financial Condition and Results of Operations—Overview— Recent Developments” of this report for a more detailed discussion of the impact of COVID-19 on our business.

Pursuant to the requirements of the Securities Exchange Act of 1934, the registrant has duly caused this Quarterly Report to be signed on its behalf by the undersigned thereunto duly authorized.

Ohio		34-0907152
(State or other jurisdiction of incorporation or organization)		(I.R.S. Employer Identification No.)

1000 Windward Concourse, Suite 250, Alpharetta, Georgia		30005
(Address of principal executive offices)		(ZIP Code)

Title of each class	Trading Symbol(s)	Name of each exchange on which registered
Common Shares, without par value	AGYS	~~The~~ NASDAQ ~~Stock Market LLC~~


Part I. Financial Information
	Item 1	Financial Statements (Unaudited)	3

		Condensed Consolidated Balance Sheets – ~~December 31, 2019~~June 30, 2020 (Unaudited) and March 31, ~~2019~~2020	3

		Condensed Consolidated Statements of Operations (Unaudited) - Three ~~and Nine~~ Months Ended ~~December 31,~~June 30, 2020 and June 30, 2019 ~~and December 31, 2018~~	4

		Condensed Consolidated Statements of Comprehensive Loss (Unaudited) - Three ~~and Nine~~ Months Ended ~~December 31,~~June 30, 2020 and June 30, 2019 ~~and December 31, 2018~~	5

		Condensed Consolidated Statements of Cash Flows (Unaudited) – ~~Nine~~Three Months Ended ~~December 31,~~June 30, 2020 and June 30, 2019 ~~and December 31, 2018~~	6

		Condensed Consolidated Statements of Shareholders' Equity (Unaudited) - Three ~~and Nine~~ Months Ended ~~December 31,~~June 30, 2020 and June 30, 2019 ~~and December 31, 2018~~	7

		Notes to Condensed Consolidated Financial Statements (Unaudited)	8

	Item 2	Management’s Discussion and Analysis of Financial Condition and Results of Operations	2018

	Item 3	Quantitative and Qualitative Disclosures About Market Risk	2824

	Item 4	Controls and Procedures	2824

Part II. Other Information

	Item 1	Legal Proceedings	2925

	Item 1A	Risk Factors	2925

	Item 2	Unregistered Sales of Equity Securities and Use of Proceeds	2925

	Item 3	Defaults Upon Senior Securities	2925

	Item 4	Mine Safety Disclosures	2925

	Item 5	Other Information	2925

	Item 6	Exhibits	3026

Signatures			3127

	Remaining
	Amortization
(In thousands)	Expense
Fiscal year ending March 31,
2020	$	3,132
2021		12,515
2022		5,403
2023		3,399
2024		690
Total	$	25,139

	Three Months Ended		Nine Months Ended
(in thousands)	December 31, 2019
Operating leases expense	$	1,001	$	3,017
Finance lease expense:
Amortization of ROU assets		6		17
Interest on lease liabilities		2		4
Total finance lease expense		8		21
Variable lease costs		60		197
Short term lease expense		22		72
Total lease expense	$	1,091	$	3,307


Large accelerated filer	☐	Accelerated filer	☒

Non-accelerated filer	☐	Smaller reporting company	☐

	Nine Months Ended
Supplemental cash flow information	December 31, 2019
Cash paid for amounts included in the measurement of lease liabilities (in thousands):
Operating cash flows for operating leases	$	3,560
Operating cash flows for finance leases		9
Financing cash flows for finance leases		18
ROU assets obtained in exchange for lease obligations (in thousands):
Operating leases	$	185
Finance leases		11
Weighted average remaining lease terms
Operating leases		5.26
Finance leases		2.37
Weighted average discount rates
Operating leases		10.04	%
Finance leases		4.37	%

Year ending (in thousands)	Operating leases		Finance leases
2020	$	4,143	$	27
2021		3,945		23
2022		3,166		15
2023		1,916		—
2024		1,770		—
Thereafter		4,497		—
Total lease payments		19,437		65
Less: Amounts representing interest		—		(8	)
Present value of lease liabilities	$	19,437	$	57

	Three Months Ended June 30,
(In thousands)		2020		2019
Cash (receipts) for interest, net		(20	)	(79	)
Cash payments for income tax, net		134		73
Cash payments for operating leases		1,642		1,014
Cash payments for finance leases		8		8
Accrued capital expenditures		19		51

	Number of Shares			Weighted-Average Grant-Date Fair Value
(In thousands, except share and per share data)				(per share)
Outstanding at April 1, 2019		237,146		$	13.46
Granted		197,460			22.57
Vested		(2,757	)		22.67
Forfeited		(45,009	)		17.01
Outstanding at December 31, 2019		386,840		$	17.63

~~(In~~(In thousands, except share and per share data)	Number of Shares
Outstanding at April 1, ~~2019~~2020		~~63,291~~30,120
Granted		~~30,120~~—
Vested		~~(23,526~~—	)
Forfeited		~~(39,765~~—	)
Outstanding at ~~December 31, 2019~~June 30, 2020		30,120




31.1			Rule 13a-14(a)/15d-14(a) Certification of Chief Executive Officer.

31.2			Rule 13a-14(a)/15d-14(a) Certification of Chief Financial Officer.

31.3			Rule 13a-14(a)/15d-14(a) Certification of Corporate Controller and Treasurer.

32			Certification of Chief Executive Officer, Chief Financial Officer and Corporate Controller and Treasurer pursuant to 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of Sarbanes-Oxley Act of 2002.

~~101~~101.INS			~~The following materials from our quarterly report on Form 10-Q for~~Inline XBRL Instance Document – the ~~quarter ended December 31, 2019, formatted~~instance document does not appear in the Interactive Data File because XBRL ~~(Extensible Business Reporting Language): (i) Condensed Consolidated Balance Sheets at December 31, 2019 and March 31, 2019, (ii) Condensed Consolidated Statements of Operations for~~tags are embedded within the ~~three and nine months ended December 31, 2019, (iii) Condensed Consolidated Statements of Comprehensive Loss for~~Inline XBRL document.

101.SCH			Inline XBRL Taxonomy Extension Schema Document

101.CAL			Inline XBRL Taxonomy Extension Calculation Linkbase Document

101.DEF			Inline XBRL Taxonomy Extension Definition Linkbase Document

101.LAB			Inline XBRL Taxonomy Extension Label Linkbase Document

101.PRE			Inline XBRL Taxonomy Extension Presentation Linkbase Document

104			Cover Page Interactive Data File (embedded within the three and nine months ended December 31, 2019, (iv) Condensed Consolidated Statements of Cash Flows for the nine months ended December 31, 2019 and 2018, (v) Condensed Consolidated Statements of Shareholders' Equity for the three and nine months ended December 31, 2019 and (vi) Notes to Condensed Consolidated Financial Statements for the three and nine months ended December 31, 2019.Inline XBRL document)




Date:	~~January 29,~~July 31, 2020	/s/ ~~Anthony S. Pritchett~~William David Wood III
		~~Anthony S. Pritchett~~William David Wood III
		Chief Financial Officer
		(Principal Financial Officer and Duly Authorized Officer)