UNITED STATES
SECURITIES AND EXCHANGE COMMISSION

FORM 10-Q

For the quarterly period endedJanuary 31,April 30, 2003

OR

For the transition period from           to

Commission file Number1-8929

ABM INDUSTRIES INCORPORATED

160 Pacific Avenue, Suite 222, San Francisco, California 94111

Registrant’s telephone number, including area code:415/733-4000

Indicate by check mark whether the registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days.
Yes [x] No [  ]

Indicate by check mark whether the registrant is an accelerated filer (as defined in Rule 12b-2 of the Exchange Act).
Yes [  ] No [x]

Number of shares of common stock outstanding as of February 28,May 31, 2003: 48,939,828.49,218,144.

ABM Industries Incorporated

Table of Contents

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PART I. FINANCIAL INFORMATION

Item 1. Financial Statements (Unaudited)

ABM INDUSTRIES INCORPORATED AND SUBSIDIARIES

CONSOLIDATED BALANCE SHEETS
(In thousands except share amounts)

(Continued)

2

ABM INDUSTRIES INCORPORATED AND SUBSIDIARIES

CONSOLIDATED BALANCE SHEETS
(In thousands except share amounts)

The accompanying notes are an integral part of the consolidated financial statements.

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ABM INDUSTRIES INCORPORATED AND SUBSIDIARIES

CONSOLIDATED STATEMENTS OF INCOME
FOR THE THREE MONTHS ENDED JANUARY 31, 2003 AND 2002
(In thousands except per share amounts)

The accompanying notes are an integral part of the consolidated financial statements.

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ABM INDUSTRIES INCORPORATED AND SUBSIDIARIES

CONSOLIDATED STATEMENTS OF CASH FLOWS
FOR THE THREESIX MONTHS ENDED JANUARY 31,APRIL 30, 2003 AND 2002
(In thousands)

(Continued)

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ABM INDUSTRIES INCORPORATED AND SUBSIDIARIES

CONSOLIDATED STATEMENTS OF CASH FLOWS
FOR THE THREESIX MONTHS ENDED JANUARY 31,APRIL 30, 2003 AND 2002
(In thousands)

The accompanying notes are an integral part of the consolidated financial statements.

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ABM INDUSTRIES INCORPORATED AND SUBSIDIARIES

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

1.

General

     In the opinion of management, the accompanying unaudited consolidated financial statements contain all material adjustments which are necessary to present fairly ABM Industries Incorporated and subsidiaries (the Company) financial position as of January 31,April 30, 2003, and the results of operations for the three and six months then ended, and cash flows for the threesix months then ended. These adjustments are of a normal, recurring nature.

     These consolidated financial statements should be read in conjunction with the consolidated financial statements and the notes thereto included in the Company’s Form 10-K for the fiscal year ended October 31, 2002, as filed with the Securities and Exchange Commission.

2.

Net Income per Common Share

     The Company has reported its earnings in accordance with SFAS No. 128, “Earnings per Share.” Basic net income per common share is based on the weighted average number of shares outstanding during the period. Diluted net income per common share is based on the weighted average number of shares outstanding during the period, including common stock equivalents. The calculation of net income per common share is as follows:

     For purposes of computing diluted net income per common share, weighted average common share equivalents do not include stock

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options with an exercise price that exceeds the average fair market value of the Company’s common stock for the period (i.e., “out-of-the-money” options). On April 30, 2003 and 2002, options to purchase common shares of 4.3 million and 0.4 million at a weighted average exercise price of $15.85 and $18.36, respectively, were excluded from the computation.

3.

Stock-Based Compensation – Adoption of Statement of Financial Accounting StandardsStandard No. 148

     In December 2002, the Financial Accounting Standards Board (FASB) issued Statement of Financial Accounting Standards (SFAS) No. 148, “Accounting for Stock-Based Compensation – Transition and Disclosure.” SFAS No. 148 amends SFAS No. 123, “Accounting for Stock-Based Compensation” to provide for alternative methods of transition to SFAS No. 123 and amends disclosure provisions. The Statement is effective for financial statements for fiscal years ending after December 15, 2002. The Company continues to account for stock-based employee compensation plans using the intrinsic value method under the recognition and measurement principles of Accounting Principles Board (APB) Opinion No. 25, “Accounting for Stock Issued to Employees” but, and has adopted the disclosure provisions of SFAS 148 effective November 1, 2002. The Company’s application of APB Opinion No. 25 generally does not result in compensation cost because the exercise price of the options is equal to the fair value of the stock at the grant date. Under the intrinsic value method, if the fair value of the stock is greater than the exercise price at grant date, the excess is amortized to compensation expense over the estimated service life of the recipient. No stock-based employee compensation cost is reflected in net income for the quartersthree and six months ended January 31,April 30, 2003 and 2002 as all options granted since October 31, 1995 had an exercise price equal to the market value of the underlying common stock on the date of grant. The following table illustrates the effect on net income and earnings per share if the Company had applied the fair value recognition provisions of SFAS No. 123 to all employee options granted, modified, or settled after October 31, 1995 using the retroactive restatement method:

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the retroactive restatement method (in thousands except per share amounts):

3.

Treasury Stock

     On September 16, 2001, the Company’s Board of Directors authorized the purchase of up to 2,000,000 shares of the Company’s outstanding stock at any time through December 31, 2001. On December 17, 2001, the Board of Directors extended this authorization until December 31, 2002. On December 10, 2002, the Board of Directors extended this authorization through January 31, 2003. As of October 31, 2002, the Company had purchased 1,400,000 shares at a cost of $23,632,000 (an average price per share of $16.88). In the three months ended January 31, 2003, the Company purchased the remaining 600,000 shares at a cost of $9,297,000 (an average price per share of $15.50).

     On March 11, 2003, the Company’s Board of Directors further authorized the purchase of up to 2,000,000 shares of the Company’s outstanding stock at any time through December 31, 2003.

4.

Revenue Presentation - Adoption of Emerging Issues Task Force Issue No. 01-14

     In January 2002, the Emerging Issues Task Force (EITF) released Issue No. 01-14, “Income Statement Characterization of Reimbursements Received for Out-of-Pocket Expenses Incurred,” which the Company adopted in fiscal 2002. For the Company’s Parking segment this pronouncement requires both revenues and expenses be recognized, in equal amounts, for costs directly reimbursed from its managed parking lot clients. Previously, expenses directly

8

reimbursed under managed parking lot agreements were netted against the reimbursement received. EITF No. 01-14 did not change the income statement presentation of revenues and expenses of any other segments. Amounts have been reclassified to conform to the presentation of these reimbursed expenses in all prior periods presented. Adoption of the pronouncement resulted in an increase in total revenues and total costs and expenses in equal amounts of $53,705,000$51.5 million and $51,576,000$49.0 million for the three months ended January 31,April 30, 2003 and 2002, respectively, and $105.2 million and $100.6 million for the six months ended April 30, 2003 and 2002, respectively. This presentation change had no impact on operating profits or net income.

5.

Goodwill and Other Intangibles

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5. Goodwill and Other Intangibles

     The changes in the carrying amount of goodwill (in thousands) for the threesix months ended January 31,April 30, 2003 are as follows (acquisitions are discussed in Note 9)6):

(In thousands)

     As of January 31,April 30, 2003 and October 31, 2002, all intangible assets other than goodwill, consisting principally of contract rights with a net book value of $4,030,000$4.2 million and $4,059,000,$4.1 million, respectively, were included in other assets and are being amortized over the contract periods. Amortization expense for intangible assets other than goodwill was $262,000$0.3 million for each of the three month periods ended April 30, 2003 and $263,0002002, and $0.6 million and $0.5 million for the threesix months ended January 31,April 30, 2003 and 2002, respectively. The remaining amortization period for intangible assets other than goodwill ranges from 11 months1 to 14 years. The weighted average remaining life is 8 years.

6.

Net Income per Common Share

     The Company has reported its earnings in accordance with SFAS No. 128, “Earnings per Share.” Basic net income per common share is based on the weighted average number of shares outstanding during the period. Diluted net income per common share is based on the weighted average number of shares outstanding during the period, including common stock equivalents. The calculation of net income per common share is as follows (in thousands except per share amounts):

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     For purposes of computing diluted net income per common share, weighted average common share equivalents do not include stock options with an exercise price that exceeds the average fair market value of the Company’s common stock for the period (i.e., “out-of-the-money” options). On January 31, 2003 and 2002, options to purchase common shares of 3,061,000 and 2,223,0005 years at a weighted average exercise price of $16.29 and $16.09, respectively, were excluded from the computation.

7.

Debt

     The Company has a $150,000,000 syndicated line of credit which will expire July 1, 2005. Under the terms of this unsecured revolving credit facility, no compensating balances are required and the interest rate is determined at the time of borrowing based on the London interbank offered rate (LIBOR) plus a spread of .875% to 1.25% or, for overnight borrowings, at the prime rate plus a spread of .00% to .25%. The spread for LIBOR and prime borrowings is based on the Company’s leverage ratio. The facility calls for a commitment fee payable quarterly, in arrears, of .175% based on the average, daily, unused portion. For purposes of this calculation, irrevocable standby letters of credit issued in conjunction with the Company’s self-insurance program and parking business plus cash borrowings are considered to be outstanding amounts. As of January 31, 2003, the total outstanding amount under this facility was $120,507,000 in the form of standby letters of credit. The provisions of the credit facility require the Company to maintain certain financial ratios and limit outside borrowings. The Company was in compliance with all covenants as of January 31,April 30, 2003.

8.

Comprehensive Income (Loss)

     Comprehensive income consists of net income and other related gains and losses affecting stockholders’ equity that, under generally accepted accounting principles, are excluded from net

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income. For the Company, such other comprehensive income items consist of unrealized foreign currency translation gains and losses. Comprehensive income for the three months ended January 31, 2003 and 2002 approximated net income.

9.

6. Acquisitions

     All acquisitions have been accounted for using the purchase method of accounting. Operations of the companies and businesses acquired have been included in the accompanying consolidated financial statements from their respective dates of acquisition. The excess of the purchase price over fair value of the net assets acquired is generally included in goodwill. Most purchase agreements provide for contingent payments based on the annual pretax income for subsequent periods ranging generally from two to five years. Any such future payments are generally capitalized as goodwill when paid. Cash paid for acquisitions, including down payments and contingent amounts based on subsequent earnings, was $14,810,000$17.2 million and $3,226,000$11.6 million in the threesix months ended January 31, April 30,

10

2003 and 2002, respectively. In addition, shares of common stock with a fair market value of $1,371,000$1.4 million at the date of issuance were issued in the first quartersix months of 2002, which was the final payment under the contingent payment provisions of a 1997 acquisition.

     On January 31, 2003, the Company acquired the commercial self-performingself-performed janitorial cleaning operations of Horizon National Commercial Services, LLC, a provider of janitorial services based in Red Bank, New Jersey. Assets acquired by the Company include key customer accounts in the eastern, mid-western and south central United States. The total adjusted acquisition cost was $14,679,000,$14.7 million, which included the assumption of payroll related liabilities totaling $269,000.$0.2 million. Of the total adjusted acquisition cost, $12,650,000$13.0 million was allocated to goodwill and $2,029,000$1.7 million to fixed and other assets.assets at the time of acquisition.

     On April 30, 2003, the Company acquired selected assets of Valet Parking Service, a provider of parking services based in Culver City, California. The purchase price allocation is subjecttotal acquisition cost included a cash down payment of $1.6 million, most of which was allocated to change within ninety daysgoodwill, plus annual contingent payments of $0.3 million for the three years subsequent to the acquisition date, if specified levels of variable gross profits from the closing date.acquired operations are maintained.

     The operating results generated from this acquisitionthese acquisitions will be included in the consolidated financial results of the Company effective February 1, 2003.from the respective dates of acquisition. Due to the relative size of this acquisition,these acquisitions, pro forma information is not included in the accompanying consolidated financial statements.

     During the threesix months ended January 31,April 30, 2003, contingent payments totaling $650,000$3.0 million were made on earlier acquisitions as provided by the respective purchase agreements. All amounts paid were added to goodwill.

117. Debt

10.

Segment Information

     Under SFAS No. 131 criteria,     In April 2003, the Company has six reportable segments: Janitorial, Parking, Engineering, Security, Lighting, and Elevator. All other services are included inincreased the “Other” segment. Corporate expenses are not allocated.

Item 2.

Management’s Discussion and Analysis of Financial Condition and Results of Operations

Financial Condition

     Funds provided from operations and bank borrowings have historically been the sources for meeting working capital requirements, financing capital expenditures and acquisitions, and paying cash dividends. Management believes that funds from these sources will remain available and adequately serve the Company’s liquidity needs. The Company has a $150 millionamount of its syndicated line of credit, which will expire July 1, 2005. Under the terms of this unsecured revolving credit facility,2005, to $250 million. As amended, no compensating balances are required under the facility and the interest rate is determined at the time of borrowing based on the London interbank offered rate (LIBOR) plus a

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spread of .875% to 1.25%1.50% or, for overnight borrowings, at the prime rate plus a spread of .00% to .25% or, for overnight to one week, at the interbank offered rate (IBOR) plus a spread of .875% to 1.50%. The spread for LIBOR, PRIME and primeIBOR borrowings is based on the Company’s leverage ratio. The facility calls for a commitment fee payable quarterly, in arrears, of .200%, as amended, based on

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the average, daily, unused portion. For purposes of this calculation, irrevocable standby letters of credit issued primarily in conjunction with the Company’s self-insurance program plus cash borrowings are considered to be outstanding amounts. As of January 31,April 30, 2003, the total outstanding amount outstanding under this facility was $120.5 million in the form of standby letters of credit. The provisions of the credit facility require the Company to maintain certain financial ratios and limit outside borrowings. The Company was in compliance with all covenants as of January 31,April 30, 2003.

     During8. Comprehensive Income (Loss)

     Comprehensive income consists of net income and other related gains and losses affecting stockholders’ equity that, under generally accepted accounting principles, are excluded from net income. For the Company, such other comprehensive income items consist of unrealized foreign currency translation gains and losses. Comprehensive income for the three and six months ended January 31,April 30, 2003 and 2002 operating activities generatedapproximated net cash of $17.8 million and $12.5 million, respectively. Operating cash flows increased primarily due to higher revenues and greater collections in the first quarter of 2003, compared to the first quarter of 2002. Additionally, accrued liabilities were higher as of January 31, 2003 compared to October 31, 2002 mainly due to the timing of recurring expense payments.income.

     Net cash used in investing activities was $16.7 million in the three months ended January 31, 2003, compared to $5.6 million in the same period of 2002. The increase is primarily due to the acquisition of the commercial self-performing janitorial cleaning operations from Horizon National Commercial Services in January 2003.

     Net cash used in financing activities was $9.4 million in the three months ended January 31, 2003, compared to $2.3 million in the three months ended January 31, 2002. The change is principally due to the purchase of 0.6 million shares of the Company’s stock as discussed below.9. Treasury Stock

     On September 16, 2001, the Company’s Board of Directors authorized the purchase of up to 2.0 million shares of the Company’s outstanding stock at any time through December 31, 2001. On December 17, 2001, the Board of Directors extended this authorization untilthrough December 31, 2002. On2002 and on December 10, 2002, the Board of Directors extended this authorization was extended through January 31, 2003. As of October 31, 2002, the Company had purchased 1.4 million shares at a cost of $23.6 million (an average price per share of $16.88). In the three months ended January 31, 2003, the Company purchased the remaining 0.6 million shares at a cost of $9.3 million (an average price per share of $15.50).

     On March 11, 2003, the Company’s Board of Directors further authorized the purchase of up to 2.0 million shares of the Company’s outstanding stock at any time through December 31, 2003. The Company did not purchase any shares in the three months ended April 30, 2003.

10. Segment Information

     Under SFAS No. 131 criteria, Janitorial, Parking, Engineering, Security, Lighting, and Elevator are reportable segments. All other services are included in the “Other” segment. Corporate expenses are not allocated.

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11. Contingencies

     In September 1999, a former employee filed a gender discrimination lawsuit against the Company. On May 19, 2003, a Washington state court jury awarded $4 million in damages, plus plaintiff’s costs, to the former employee. The Company will ask the Superior Court, State of Washington, County of Spokane, to set aside the jury verdict and will appeal if the court denies that request. Although there can be no assurance that the Company will prevail in this matter, the Company believes that the verdict against the Company was inconsistent with the law and facts of the case and that it will be reversed upon appeal. Accordingly, the Company has not recorded any liability in its financial statements associated with the jury award.

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Item 2. Management’s Discussion and Analysis of Financial Condition and Results of Operations

Financial Condition

     Funds provided from operations and bank borrowings have historically been the sources for meeting working capital requirements, financing capital expenditures and acquisitions, and paying cash dividends. Management believes that funds from these sources will remain available and adequately serve the Company’s liquidity needs. In April 2003, the Company increased the amount of its syndicated line of credit, which will expire July 1, 2005, to $250 million. As amended, no compensating balances are required under the facility and the interest rate is determined at the time of borrowing based on the London interbank offered rate (LIBOR) plus a spread of .875% to 1.50% or, for overnight borrowings, at the prime rate plus a spread of .00% to .25% or, for overnight to one week, at the interbank offered rate (IBOR) plus a spread of      .875% to 1.50%. The spread for LIBOR, PRIME and IBOR borrowings is based on the Company’s leverage ratio. The facility calls for a commitment fee payable quarterly, in arrears, of .200%, as amended, based on the average, daily, unused portion. For purposes of this calculation, irrevocable standby letters of credit issued primarily in conjunction with the Company’s self-insurance program plus cash borrowings are considered to be outstanding amounts. As of April 30, 2003, the total outstanding amount under this facility was $120.5 million in the form of standby letters of credit. The provisions of the credit facility require the Company to maintain certain financial ratios and limit outside borrowings. The Company was in compliance with all covenants as of April 30, 2003.

     During the six months ended April 30, 2003 and 2002, operating activities generated net cash of $23.2 million and $40.3 million, respectively. Cash from operations for the six months ended April 30, 2002 included the receipt of the initial payment of $6.5 million from the September 11th insurance claim. Cash from operations decreased primarily due to greater collection of outstanding accounts receivable balances during the first half of 2002 compared to the first half of 2003, higher insurance premium payments, and effect of the timing of other recurring expense payments.

     Net cash used in investing activities was $21.2 million in the six months ended April 30, 2003, compared to $14.7 million in the same period of 2002. The increase is primarily due to the acquisition of the commercial self-performed janitorial cleaning operations from Horizon National Commercial Services in January 2003.

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     Net cash used in financing activities was $10.9 million in the six months ended April 30, 2003, compared to $25.9 million in the six months ended April 30, 2002. The change is principally due to the net effect of no long-term borrowings and repayments in the first six months of 2003, compared to $11.8 million of repayments of long-term borrowings in the first six months of 2002, and the use of $9.3 million to purchase the Company’s stock in the first half of 2003, compared to $16.7 million in the first half of the prior year.

     On September 16, 2001, the Company’s Board of Directors authorized the purchase of up to 2.0 million shares of the Company’s outstanding stock at any time through December 31, 2001. On December 17, 2001, the Board of Directors extended this authorization through December 31, 2002 and on December 10, 2002, this authorization was extended through January 31, 2003. As of October 31, 2002, the Company had purchased 1.4 million shares at a cost of $23.6 million (an average price per share of $16.88). In the three months ended January 31, 2003, the Company purchased the remaining 0.6 million shares at a cost of $9.3 million (an average price per share of $15.50).

     On March 11, 2003, the Company’s Board of Directors authorized the purchase of up to 2.0 million shares of the Company’s outstanding stock at any time through December 31, 2003. The Company did not purchase any shares in the three months ended April 30, 2003.

     At January 31,April 30, 2003, working capital was $189.3$194.2 million, compared to $210.7 million at October 31, 2002. The $21.4$16.5 million decline is primarily due to higher accrued liabilities as of January 31,April 30, 2003 compared to October 31, 2002 mainly due to the timing of recurring expense payments. The largest component of working capital consists of trade accounts receivable that totaled $319.2$326.2 million at January 31,April 30, 2003, compared to $318.4 million at October 31, 2002. These amounts were net of allowances for doubtful

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accounts of $6.2$6.4 million and $6.6 million at January 31,April 30, 2003 and October 31, 2002, respectively. As of January 31,April 30, 2003, accounts receivable that were over 90 days past due had decreased slightly$6.7 million to $41.4$34.9 million (13.0%(10.7% of the total net outstanding) from $41.6 million (13.1% of the total net outstanding) at October 31, 2002, primarily due to continued increased collection efforts.

     The Company self-insures certain insurable risks such as general liability, automobile property damage, and workers’ compensation. Commercial umbrella policies are obtained to provide for $150 million of coverage above the self-insured retention limits (i.e., deductible). As of November 1, 2002, substantially all of the self-insured retentions increased from $0.5 million to $1.0

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$1.0 million. Effective April 14, 2003, the deductible for California workers’ compensation insurance increased to $2.0 million per occurrence due to general insurance market conditions. This recent increase in retention will be taken into consideration during this year’s actuarial review of the reserves. While the increased self-insured retention increases the Company’s risk associated with workers’ compensation liabilities, during the entire history of the Company’s self-insurance program, few claims have exceeded $1.0 million. Despite the increased retention, the price of the 2003 umbrella policies is significantly higher than 2002 and this higher price has been factored into the self-insurance rates charged by the Company to its divisions in 2003. The Company annually retains an outside actuary to review the adequacy of its self-insurance claim reserves.

Insurance Claims Related to the Destruction of the World Trade Center in New York City on September 11, 2001

     The Company had commercial insurance policies covering business interruption, property damage and other losses related to this tragic incident. As previously reported by the Company, the World Trade Center complex in New York was the Company’s largest single job-site with annual sales of approximately $75 million (3% of ABM’s consolidated sales for 2001). The Company has been working withprovided its insurance carrier, Zurich Insurance, in providing claim information regarding the lost business income and, as described further below, has substantially settled the property portion of the claim. In December 2001, Zurich filed a Declaratory Judgment Action in the Southern District of New York claiming the loss of the business profit falls under the policy’s Contingent Business Interruption Sub-limitcontingent business interruption sub-limit of $10 million. On June 2, 2003, the court ruled in favor of Zurich. Based on a review of the policy and consultation with legal counsel and other specialists, the Company believescontinues to believe that its business interruption claim does not fall under the $10 million sub-limit on contingent business interruption.interruption and, therefore, the Company will appeal the judge’s decision. Zurich’s filing does not impact any other aspects of the claim. As of October 31, 2002, Zurich paid two partial settlements totaling $13.3 million, of which $10 million is for business interruption and $3.3 million for property damage. The Company realized a pretax gain of $10 million in 2002 on the proceeds received. There have been no additional settlements or legal developments in the three months ended January 31, 2003.

     Under the guidance published by the Emerging Issues Task Force of the Financial Accounting Standards Board “Accounting for the

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Impact of the Terrorist Attacks of September 11, 2001,” the Company has not recognized future amounts it expects to recover from its business interruption insurance as income. Any gain from insurance proceeds is considered a contingent gain and, under Statement of Financial Accounting Standards No. 5, “Accounting for Contingencies,” can only be recognized as income in the period when any and all contingencies for that portion of the insurance claim have been resolved.

Contractual Obligations and Commercial Commitments

     The Company is contractually obligated to make future payments under non-cancelable operating lease agreements. As of January 31,April 30, 2003, future contractual payments are as follows:

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(In thousands)

     Additionally, the Company has the following commercial commitments:

(In thousands)

Acquisitions

     The operating results of businesses acquired have been included in the accompanying consolidated financial statements from their respective dates of acquisition. Acquisitions made during the first quartersix months of 2003 are discussed in Note 96 to the consolidated financial statements.

Results of Operations

     The following discussion should be read in conjunction with the consolidated financial statements of the Company. All information in the discussion and references to the years and quarters are based on the Company’s fiscal year and firstsecond quarter which ended on October 31 and January 31,April 30, respectively.

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Three Months Ended January 31,April 30, 2003 vs. Three Months Ended January 31,April 30, 2002

     Net income for the firstsecond quarter of 2003 was $4.3$9.9 million ($0.090.20 per diluted share), a decrease of $3.7$4.1 million or 45.7%29.3% from the net income of $8.0$14.0 million ($0.160.27 per diluted share) for the firstsecond quarter of 2002. Pretax income for the second quarter of 2002 included a gain of $4.3 million from an initial payment of $6.5 million from the September 11 insurance claim. Declines in operating profits from the Janitorial segment, primarily the

17

Northeast region,and Northwest regions, Lighting Parking and EngineeringParking segments as well as higher Corporate expenses accounted for the decrease in net income. The pretax operating loss from the Northeast region for the first quarter of 2003 was $4.6 million, compared to $0.4 million of operating profit for the same period last year. Operating profits for Lighting were $0.7 million and $1.9 million for the first quarter of 2003 and 2002, respectively. Partially offsetting the declines were operating profits totaling $2.8$2.7 million from acquisitions that did not impact results until after January 31,April 30, 2002, namely: Lakeside Building Maintenance Triumph Security Corporation, Triumph Cleaning Corporation(Lakeside) and Foulke Associates, Inc.the commercial self-performed janitorial cleaning operations from Horizon National Commercial Services (Horizon).

     Sales and other income (hereinafter called sales) for the firstsecond quarter of 2003 of $580.6$589.8 million increased by $53.0$63.9 million or 10.1%12.2% from $527.6$525.9 million for the firstsecond quarter of 2002. The increase is primarily due to $50.0$57.4 million in sales from acquisitions that did not impact results until after January 31,April 30, 2002. The remainder of the increase was attributable to new business, partially offset by the impact of contract terminations and declines in sales due to increased vacancies.real estate vacancies and decreased capital project work and extra services as customers tightened their budgets.

     As a percentage of sales, operating expenses and cost of goods sold were 90.7%89.3% for the firstsecond quarter of 2003, compared to 90.0%89.1% for the firstsecond quarter of 2002. Consequently, as a percentage of sales, the Company’s gross profit (sales minus operating expenses and cost of goods sold) of 9.3%10.7% in the firstsecond quarter of 2003 was lower than the gross profit of 10.0%10.9% for the second quarter of 2002. The decline was due primarily to lower margins on new business, declines in sales from higher margin business due to increased vacancies, and higher reimbursements for out-of-pocket expenses from existing managed parking lot clients for which Parking had no margin benefit. Additionally, operating expenses for the second quarter of 2003 included higher insurance costs that could not be fully absorbed through increased pricing.

     Selling, general and administrative expenses for the second quarter of 2003 were $47.5 million compared to $38.8 million for the corresponding three months of 2002. The increase in selling, general and administrative expenses was due primarily to $4.3 million of selling, general and administrative expenses related to the Lakeside and Horizon acquisitions that did not impact results until after the second quarter of 2002. Additionally, corporate expenses for the first quarter of 2003 included higher directors and officers’ insurance costs and professional fees. As a percentage of sales, selling, general and administrative expenses increased to 8.0% for the three months ended April 30, 2003 from 7.4% for the same period in 2002.

     Interest expense, which includes loan amortization and commitment fees for the revolving credit facility, was $0.18 million for the second quarter of 2003 compared to $0.23 million for the same period in 2002. The decrease was primarily due to

18

lower borrowings and interest rates during the second quarter of 2003, compared to the same period in 2002.

     The effective federal and state income tax rate was 36.5% for the second quarter of 2003, compared to 38.0% for the second quarter of 2002. The lower effective tax rate was primarily due to the impact of a lower estimated state tax rate and a higher proportional benefit from the same level of estimated federal tax credits applied to a lower level of pretax income.

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Segment Information

     Under SFAS No. 131 criteria, Janitorial, Parking, Engineering, Security, Lighting, and Elevator are reportable segments. All other services are included in the “Other” segment. Corporate expenses are not allocated.

     The results of operations from the Company’s segments for the three months ended April��30, 2003, compared to the same period in 2002, are more fully described below.

     Sales for Janitorial were $59.3 million or 20.9% higher in the second quarter of 2003 than the same quarter of 2002, primarily due to the $57.4 million contribution from Lakeside acquired on July 12, 2002 and Horizon acquired on January 31, 2003. The remainder of the increase was attributable to new business, partially offset by the termination of unprofitable jobs in the Northeast and Southeast regions, the termination of a major contract due to collection issues in the Northwest region, declines in sales from existing contracts due to increased vacancies and decreased tag work or extra services as customers tightened their budgets. Operating profits in the second quarter of 2003 were $0.8 million

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or 4.6% lower than the same period in 2002 primarily due to the $3.5 million decline in operating profits in almost all regions, particularly in the Northeast and Northwest regions, partially offset by $2.7 million of operating profit from Lakeside and Horizon. Competitive pressures, particularly from non-union companies, led to the pricing of new business at lower margins and prevented most regions of Janitorial from passing on the full amount of the insurance rate increase for 2003.

     The decline in operating profits in the Northwest region of Janitorial was due to the loss of a major contract and higher legal fees primarily due to a gender discrimination lawsuit filed against the Company by a former employee. On May 19, 2003, a Washington state court jury awarded $4 million in damages, plus plaintiff’s costs, to the former employee which the Company will appeal. The Company believes that the verdict was inconsistent with the law and facts of the case and that it will be reversed upon appeal. Accordingly, the Company has not recorded any liability in its financial statements associated with the jury award.

     The decline in operating profits in the Northeast region of Janitorial was primarily due to new business competitively priced at lower margins and a decline in sales from higher margin business due to increased vacancies.

     Parking sales increased by $3.3 million or 3.7%, while its operating profits decreased by $0.8 million or 42.7% during the second quarter of 2003 compared to the second quarter of 2002. The decrease in operating profits was primarily due to the adverse effect of the war against Iraq and fear of Severe Acute Respiratory Syndrome (SARS) on sales at airport and hotel facilities, increased insurance costs which could not be fully absorbed through increased pricing, and start-up costs incurred at the San Jose Airport. Of the $3.3 million sales increase, $2.5 million represented higher reimbursements for out-of-pocket expenses from existing managed parking lot clients for which Parking had no margin benefit. The remainder of the sales increase was generated by net new business, partially offset by the decline in sales from the hi-tech areas of San Francisco and Seattle where the economic downturn resulted in high office building vacancies, the loss of a major contract in Seattle, and the decline in sales at airport and hotel facilities.

     Sales for Engineering increased $1.3 million or 3.0% from the second quarter of 2002 to the second quarter of 2003 due to new business. Operating profits increased by $0.2 million or 10.6% from the second quarter of 2002 to the second quarter of 2003 primarily due to increased business and the savings from the delay in replacing a vacant sales position.

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     Security sales increased $4.4 million or 12.6% in the second quarter of 2003 compared the second quarter of 2002, primarily due to an increase of $1.6 million in the sales contributed by the operations acquired from Foulke Security on February 28, 2002, and the award of a national contract from Equity Office Properties on March 1, 2003, which contributed $1.8 million in sales in the second quarter of 2003. The remainder of the sales increase was generated by net new business throughout the country. Operating profits increased by only $0.1 million or 8.9% despite the significant increase in sales due to new business competitively bid at lower margins and start-up costs incurred in the second quarter of 2003 related to the new jobs acquired from Equity Office Properties.

     Lighting sales increased $1.5 million or 4.7% and gross profit margins improved during the second quarter of 2003 compared to the second quarter of 2002, however, operating profits decreased $0.3 million or 13.5% primarily due to higher selling, general and administrative expenses. The increase in sales was primarily due to increased project work partially offset by the termination of certain national contracts during the second quarter of 2003. Higher bad debt provision due to increased customer bankruptcies and the cost of hiring additional branch managers contributed to the increase in selling, general and administrative expenses during the second quarter of 2003 compared to the same period in 2002.

     Sales for Elevator decreased by $0.9 million or 3.3% in the second quarter of 2003 compared to the same period in 2002, primarily due to reduced modernization sales in the Philadelphia and Chicago branches. Operating profits increased by $0.4 million or 71.5% for the second quarter of 2003, compared to the corresponding quarter of 2002, primarily due to accrued losses on unprofitable modernization contracts that were completed in 2003 but impacted 2002 results.

     Sales for the Other segment, which is comprised of CommAir Mechanical Services and ABM Facility Services, were down $4.8 million or 30.8% for the second quarter of 2003 compared to the same period of 2002. The Other segment produced a profit of $70,000 in the second quarter of 2003 compared to $74,000 in the same period last year. Operating profits for the second quarter of 2002 included a $0.5 million write-down of work-in-progress. The lower sales and operating profits for the second quarter of 2003 were primarily due to decreased capital project work as customers tightened their budgets and ABM Facility Services’ loss of the Consolidated Freightways account in September 2002 after it declared bankruptcy.

     Corporate expenses increased by $1.7 million in the second quarter of 2003 compared to the same period of 2002. The increase

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was due to higher premiums paid for directors and officers’ liability insurance and higher professional fees including expenses related to the due diligence performed for a proposed acquisition that was not completed.

Six Months Ended April 30, 2003 vs. Six Months Ended April 30, 2002

     Net income for the first half of 2003 was $14.2 million ($0.29 per diluted share), a decrease of $7.8 million or 35.3% from the net income of $22.0 million ($0.43 per diluted share) for the first half of 2002. Pretax income for the first half of 2002 included a gain of $4.3 million from an initial payment of $6.5 million from the September 11th insurance claim. Declines in operating profits from the Janitorial segment, primarily the Northeast and Northwest regions, Lighting and Parking segments as well as higher Corporate expenses accounted for the decrease in net income. Partially offsetting the declines were operating profits totaling $5.3 million from the Lakeside and Horizon acquisitions that did not impact results until after April 30, 2002.

     Sales and other income (hereinafter called sales) for the first half of 2003 of $1,170.5 million increased by $117.1 million or 11.1% from $1,053.4 million for the first half of 2002. The increase is primarily due to $100.5 million in sales from acquisitions that did not impact results until after April 30, 2002. The remainder of the increase was attributable to new business, partially offset by the impact of contract terminations and declines in sales due to increased vacancies and decreased project work and extra services as customers tightened their budgets.

     As a percentage of sales, operating expenses and cost of goods sold were 90.0% for the first half of 2003, compared to 89.6% for the first half of 2002. Consequently, as a percentage of sales, the Company’s gross profit of 10.0% in the first half of 2003 was lower than the gross profit of 10.4% for the first half of 2002. The decline was due primarily to lower margins on new business, delays in planned terminations of unprofitable contracts in the Northeast region of Janitorial, higher labor costs in Lighting,a decline in sales from higher margin business due to increased vacancies, and higher reimbursements for out-of-pocket expenses from existing managed parking lot clients for which Parking had no margin benefit. Additionally, operating expenses for the first quarterhalf of 2003 included higher insurance costs whichthat could not be fully absorbed through increased pricing.

     Selling, general and administrative expenses for the first quarterhalf of 2003 were $47.6$95.1 million compared to $39.6$78.4 million for the corresponding three monthsperiod of 2002. The increase in selling, general and administrative expenses was due primarily to $3.3

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$7.4 million of selling, general and administrative expenses related to Lakeside

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and Horizon acquisitions that did not impact results until after the first quarterhalf of 2002. The Northeast region of Janitorial contributed $1.0$1.4 million to the increase primarily as a result of higher legal expenses and costs associated with implementing management changes in the region. Additionally, the first quarterhalf of 2003 reflects a $1.0$1.2 million increase in bad debt expense as well as higher employer contributions to the Company’s 401(k) plan, which was enhanced effective January 1, 2002. Furthermore, corporate expenses for the first quarterhalf of 2003 included higher directors and officers’ insurance costs and professional fees. As a percentage of sales, selling, general and administrative expenses increased to 8.2%8.1% for the threesix months ended January 31,April 30, 2003 from 7.5%7.4% for the same period in 2002.

     Interest expense, which includes loan amortization and commitment fees for the revolving credit facility, was $0.1$0.3 million for the first quarterhalf of 2003 compared to $0.3$0.5 million for the same period in 2002. The decrease was primarily due to lower borrowings and interest rates during the first quarterhalf of 2003, compared to the same period in 2002.

     The effective federal and state income tax rate was 33.4%35.6% for the first quarterhalf of 2003, compared to 38.0% for the first quarterhalf of 2002. The lower effective tax rate was mostly due to the impact of a lower estimated state tax rate and a higher proportional benefit from the same level of estimated federal tax credits applied to a lower level of pretax income.

Segment Information

     Under SFAS No. 131 criteria, Janitorial, Parking, Engineering, Security, Lighting, and Elevator are reportable segments. All other services are included in the “Other” segment. Corporate expenses are not allocated.

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The results of operations from the Company’s segments for the threesix months ended January 31,April 30, 2003, compared to the same period in 2002, are more fully described below. The sales and operating profits of the segments are set forth in Note 10 to the consolidated financial statements.

     Sales for Janitorial were $44.1$103.3 million or 15.4%18.1% higher in the first quarterhalf of 2003 than the same quarterhalf of 2002, primarily due to the $43.1$100.5 million contribution from Lakeside Building Maintenance acquired inon July 2002.12, 2002 and Horizon acquired on January 31, 2003. The remainder of the increase was attributable to new business, partially offset by the termination of unprofitable jobs in the Northeast and Southeast regions and the termination of a major contract due to collection issues in the Northwest region, declines in sales from higher marginexisting contracts due to increased vacancies.vacancies and decreased tag work or extra services as customers tightened their budgets. Operating profits in the first quarterhalf of 2003 were $3.0$3.8 million or 28.0%14.0% lower than the same period in 2002 primarily due to the $5.0$6.3 million and $1.1 million decline in operating profits in the Northeast region,and Northwest regions, respectively, which was partially offset by $2.6$5.3 million of operating profit from Lakeside Building Maintenance.and Horizon. Additionally, operating expenses included higher insurance costs which could not be fully absorbed through increased pricing.

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     The decline in operating profits in the Northwest region of Janitorial was due to the loss of a major contract and higher legal fees primarily due to a gender discrimination lawsuit filed against the Company by a former employee. On May 19, 2003, a Washington state court jury awarded $4 million in damages, plus plaintiff’s costs, to the former employee which the Company will appeal. The Company believes that the verdict was inconsistent with the law and facts of the case and that it will be reversed upon appeal. Accordingly, the Company has not recorded any liability in its financial statements associated with the jury award.

     The decline in operating profits in the Northeast region of Janitorial, especially in New York City, was primarily impacted bydue to new business competitively priced at lower margins and a decline in sales from higher labor costs,margin business due to increased vacancies, delays in planned terminations of unprofitable contracts, and bad weather in the first quarter of 2003. Further, first quarter 2002 results for New York City operations benefited from the extra clean-up work performed following the September 1111th attacks. While such additional work has substantially diminished, higher labor costs continued in the first quarter of 2003 as displaced senior workers from the World Trade Center related accounts replaced less senior lower wage employees assigned to existing jobs. Additionally, the region’s operating profits for the first quarterhalf of 2003 included higher unused sick leave payments, legal fees related to a lawsuit in connection with the collection of outstanding amounts from a large former customer, and costs associated with implementing management changes in this region.

     Parking sales increased by $4.9$8.2 million or 5.5%4.6%, while its operating profits decreased by $0.5$1.2 million or 43.7%43.1% during the first quartersix months of 2003 compared to the first quartersix months of 20022002. The decrease in operating profits was primarily due to increased insurance costs which could not be fully absorbed through increased pricing.pricing, the adverse effect of the war against Iraq and fear of Severe Acute Respiratory Syndrome (SARS) on sales at airport and hotel facilities, and start-up costs incurred at the San Jose Airport. Of the $4.9$8.2 million sales increase, $2.1$4.7 million represented higher reimbursements for out-of-pocket expenses from existing managed parking lot clients for which Parking had no margin benefit. The remainder of the sales increase was generated by net new business, that commenced after January 31, 2002, partially offset by the decline in sales from the hi-tech areas of San Francisco and Seattle where the economic downturn resulted in high office building vacancies. Althoughvacancies, the new contracts generated higherloss of a major contract in Seattle, and the decline in sales due to competitive pressures, they were priced at lower margins which further contributed to the reduced operating profits.airport and hotel facilities.

     Sales for Engineering increased $2.0$3.2 million or 4.5%3.7% from the first quarterhalf of 2002 to the first quarterhalf of 2003 due to new business. Operating profits decreased by $0.3 million$44,000 or 12.5%0.9% from the first quarterhalf of 2002 to the first quarterhalf of 2003, primarily due to a settlement with a competitor firm on a bid-related issue, difficulty in passing along insurance increases to customers, and consulting costs associated with a study to assist Engineering to expand into

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new markets and broaden the scope of its services.services, partially offset by the savings from the delay in replacing a vacant sales position.

     Security sales increased $5.6$10.0 million or 17.5%15.0% in the first half of 2003 compared to the same period in 2002, primarily due to an increase of $8.8 million in the sales contributed by the acquisitions ofoperations acquired from Triumph Security on January 26, 2002 and Foulke Security on February 28, 2002 totaling $6.6 million. Partially offsetting2002. Furthermore, the salesaward of a national contract from acquisitions was the decreaseEquity Office Properties on March 1, 2003 contributed $1.8 million in tag sales or sales in addition to the contractual fees, in the first quartersix months of 2003 compared to the first quarter of 2002, which experienced unusually high tag sales due to heightened security after the September 11 terrorist attack.2003. Operating profits increased by only $0.1$0.2 million or 12.3%10.7% despite the significant increase in sales due to higher labornew business competitively bid at lower margins, and insurance costs.

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start-up costs incurred in the second half of 2003 related to the new jobs acquired from Equity Office Properties.

     Lighting sales increased $0.6$2.1 million or 1.8%3.2% and gross profit margins improved during the first quarterhalf of 2003 compared to the first quarterhalf of 2002, with a $1.2but operating profits decreased $1.5 million or 64.4% decrease in operating profits37.7% primarily due to higher labor costsselling, general and administrative expenses particularly in the Northeast and North Central regions. Sales were about flat as contracts lost were replaced by contracts with much lower margins further contributing to the reduced operating profits. A number of newer national contracts in fact operated at a loss as a result of aggressive pricing which did not take into account higher labor costs demanded by covering a wider geographic area of service. These contracts are currently being reviewed for a price adjustment negotiation or a thirty-day cancellation. The Northeast and North Central regions changed the management of several branches and incurred higher labor-related costs due to training and double management during the transition. Declinedecline in operating profits was partially offset by a $0.3 million gain recognized in the first quarter of 2003 related to the early termination of a contract. Increase in sales was primarily due to increased project work, partially offset by the termination of certain national contracts during the first half of 2003. The Northeast and North Central regions changed management as well as hired additional managers in several branches and incurred higher labor-related costs due to training and double management during the transition.

     Sales for Elevator increased by $1.7$0.7 million or 6.4%1.4% in the first quarterhalf of 2003 compared to the same period in 2002, primarily due to increased repair business and operatingservice extras, or work generating fees in addition to the regular contractual fee. Operating profits increased by $35,000$0.5 million or 3.8%30.8% for the first quarterhalf of 2003, compared to the corresponding quarterperiod of 2002, primarily due to increased repair andaccrued losses on unprofitable modernization business. Partially offsetting the operating profits from new business was the labor cost for an extra work weekcontracts that were completed in Elevator’s accounting cycle for the first quarter of 2003.2003 but impacted 2002 results.

     Sales for the Other segment which is comprised of CommAir Mechanical Services and ABM Facility Services, were down $5.7$10.5 million or 35.1%33.0% for the first quarter.half. The Other segment produced a loss of $0.1 million$53,000 in the first quarterhalf of 2003 compared to a profit of $0.7$0.8 million in the same period last year. The lower revenues and operating profits for the quarter were primarily due to fewer projectsdecreased capital project work as customers tightened their budgets and ABM Facility Services’ loss of the Consolidated Freightways account in September 2002 after it declared bankruptcy.

     The increase in27