UNITED STATES
SECURITIES AND EXCHANGE COMMISSION
Washington, D.C.  20549

FORM 10-Q

(Mark One)
☒QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934

For the quarterly period ended: JuneSeptember 30, 2020
or

☐TRANSITION REPORT PURSUANT TO SECTION 13 OR 15 (d) OF THE SECURITIES EXCHANGE ACT OF 1934

For the transition period from _______________ to _______________.

Commission file number: 0-21121

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TRANSACT TECHNOLOGIES INC
(Exact name of registrant as specified in its charter)

Delaware 06-1456680
(State or Other Jurisdiction of Incorporation or Organization) (I.R.S. Employer Identification No.)

One Hamden Center, 2319 Whitney Avenue, Suite 3B, Hamden, CT 06518
(Address of Principal Executive Offices) (Zip Code)

(203) 859-6800
(Registrant’s Telephone Number, Including Area Code)

(Former name, former address and former fiscal year, if changed since last report.)

Securities registered pursuant to Section 12(b) of the Act:

Title of each class Trading Symbol(s) Name of each exchange on which registered
Common stock, par value $0.01 per share TACT NASDAQ Global Market

Indicate by check mark whether the registrant: (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days.  Yes  ☒   No  ☐

Indicate by check mark whether the registrant has submitted electronically every Interactive Data File required to be submitted pursuant to Rule 405 of Regulation S-T during the preceding 12 months (or for such shorter period that the registrant was required to submit such files).  Yes  ☒   No  ☐

Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, a smaller reporting company, or an emerging growth company.  See the definitions of “large accelerated filer,” “accelerated filer,” “smaller reporting company” and "emerging“emerging growth company"company” in Rule 12b-2 of the Exchange Act.
Large accelerated filer  ☐
Accelerated Filer  ☒
Non-accelerated filer  ☐
Smaller reporting company  ☒
 
Emerging growth company  ☐

If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial standards provided pursuant to Section 13(a) of the Exchange Act.  ☐

Indicate by check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the Exchange Act).  Yes  ☐   No  ☒

As of JulyOctober 31, 2020, the number of shares outstanding of the Company’s common stock, $0.01 par value, was 7,548,385.8,928,885.




TRANSACT TECHNOLOGIES INCORPORATED

INDEX

PART I - Financial Information:Page
   
Item 1Financial Statements (unaudited) 
   
 
Condensed Consolidated Balance Sheets as of JuneSeptember 30, 2020 and December 31, 2019
3
   
 
Condensed Consolidated Statements of Operations for the three and sixnine months ended JuneSeptember 30, 2020 and 2019
4
   
 
Condensed Consolidated Statements of Comprehensive (Loss) Income for the three and sixnine months ended JuneSeptember 30, 2020 and 2019
5
   
 
Condensed Consolidated Statements of Cash Flows for the sixnine months ended JuneSeptember 30, 2020 and 2019
6
   
 
Condensed Consolidated Statement of Changes in Shareholders'Shareholders’ Equity for the three and sixnine months ended JuneSeptember 30, 2020 and 2019
7
   
 
Notes to Condensed Consolidated Financial Statements
8
   
Item 2
Management'sManagement’s Discussion and Analysis of Financial Condition and Results of Operations
1516
   
Item 3
Quantitative and Qualitative Disclosures About Market Risk
3031
   
Item 4
Controls and Procedures
3031
  
PART II - Other Information: 
   
Item 1
Legal Proceedings
3133
   
Item 1A
Risk Factors
3233
   
Item 2
Unregistered Sales of Equity Securities and Use of Proceeds
3433
   
Item 3
Default Upon Senior Securities
3433
   
Item 4
Mine Safety Disclosures
3433
   
Item 5
Other Information
3433
   
Item 6
Exhibits
3433
  
SIGNATURES
3534

2
PART I - FINANCIAL INFORMATION

Item 1.FINANCIAL STATEMENTS

TRANSACT TECHNOLOGIES INCORPORATED
CONDENSED CONSOLIDATED BALANCE SHEETS
(unaudited)

 June 30, 2020  December 31, 2019  September 30, 2020  December 31, 2019 
Assets: (In thousands, except share data)  (In thousands, except share data) 
Current assets:            
Cash and cash equivalents
 
$
3,082
  
$
4,203
  
$
947
  
$
4,203
 
Accounts receivable, net
  
3,290
   
6,418
   
4,918
   
6,418
 
Note receivable
  
100
   
1,017
   
100
   
1,017
 
Inventories
  
11,905
   
12,099
   
12,503
   
12,099
 
Prepaid income taxes
  
126
   
180
   
88
   
180
 
Other current assets
  
970
   
998
   
1,213
   
998
 
Total current assets
  
19,473
   
24,915
   
19,769
   
24,915
 
                
Fixed assets, net of accumulated depreciation of $19,334 and $19,010, respectively
  
2,396
   
2,244
 
Fixed assets, net of accumulated depreciation of $19,468 and $19,010, respectively
  
2,339
   
2,244
 
Note receivable, net of current portion
  
1,547
   
–
   
1,566
   
0
 
Right-of-use asset
  
3,970
   
2,855
   
3,794
   
2,855
 
Goodwill
  
2,621
   
2,621
   
2,621
   
2,621
 
Deferred tax assets
  
4,057
   
2,565
   
4,574
   
2,565
 
Intangible assets, net of accumulated amortization of $3,896 and $3,771, respectively
  
692
   
817
 
Intangible assets, net of accumulated amortization of $3,953 and $3,771, respectively
  
634
   
817
 
Other assets
  
218
   
44
   
192
   
44
 
  
15,501
   
11,146
   
15,720
   
11,146
 
Total assets
 
$
34,974
  
$
36,061
  
$
35,489
  
$
36,061
 
                
Liabilities and Shareholders’ Equity:
                
Current liabilities:
                
Accounts payable
 
$
1,316
  
$
2,960
  
$
2,458
  
$
2,960
 
Accrued liabilities
  
2,638
   
3,041
   
3,053
   
3,041
 
Revolving bank loan payable
  
6
   
–
 
Lease liability
  
878
   
945
   
857
   
945
 
Deferred revenue
  
519
   
700
   
479
   
700
 
Total current liabilities
  
5,357
   
7,646
   
6,847
   
7,646
 
                
Long-term debt
  
2,173
   
–
   
2,173
   
0
 
Deferred revenue, net of current portion
  
145
   
219
   
120
   
219
 
Lease liability, net of current portion
  
3,241
   
2,104
   
3,053
   
2,104
 
Other liabilities
  
170
   
166
   
128
   
166
 
  
5,729
   
2,489
   
5,474
   
2,489
 
Total liabilities
  
11,086
   
10,135
   
12,321
   
10,135
 
                
Shareholders’ equity:
                
Common stock, $0.01 par value, 20,000,000 shares authorized; 11,592,202 and 11,515,090 shares issued, respectively; 7,547,360 and 7,470,248 shares outstanding, respectively
  
116
   
115
 
Common stock, $0.01 par value, 20,000,000 shares authorized; 11,593,727 and 11,515,090 shares issued, respectively; 7,548,885 and 7,470,248 shares outstanding, respectively
  
116
   
115
 
Additional paid-in capital
  
33,329
   
32,604
   
33,560
   
32,604
 
Retained earnings
  
22,503
   
25,348
   
21,636
   
25,348
 
Accumulated other comprehensive income (loss), net of tax
  
50
   
(31
)
Accumulated other comprehensive loss, net of tax
  
(34
)
  
(31
)
Treasury stock, at cost, 4,044,842 shares
  
(32,110
)
  
(32,110
)
  
(32,110
)
  
(32,110
)
Total shareholders’ equity
  
23,888
   
25,926
   
23,168
   
25,926
 
Total liabilities and shareholders’ equity
 
$
34,974
  
$
36,061
  
$
35,489
  
$
36,061
 
                

See notes to Condensed Consolidated Financial Statements.

3
TRANSACT TECHNOLOGIES INCORPORATED
CONDENSED CONSOLIDATED STATEMENTS OF OPERATIONS
(unaudited)

 
Three Months Ended
June 30,
  
Six Months Ended
June 30,
  
Three Months Ended
September 30,
  
Nine Months Ended
September 30,
 
 2020  2019  2020  2019  2020  2019  2020  2019 
 (In thousands, except per share data)  (In thousands, except per share data) 
                        
Net sales
 
$
5,285
  
$
11,350
  
$
15,532
  
$
22,900
  
$
7,300
  
$
11,686
  
$
22,832
  
$
34,586
 
Cost of sales
  
2,995
   
5,646
   
8,324
   
11,110
   
3,951
   
6,140
   
12,275
   
17,250
 
                                
Gross profit
  
2,290
   
5,704
   
7,208
   
11,790
   
3,349
   
5,546
   
10,557
   
17,336
 
                                
Operating expenses:
                                
Engineering, design and product development
  
1,367
   
1,115
   
2,752
   
2,280
   
1,445
   
1,048
   
4,197
   
3,328
 
Selling and marketing
  
1,419
   
2,089
   
3,627
   
3,943
   
1,258
   
1,947
   
4,885
   
5,890
 
General and administrative
  
2,242
   
2,191
   
4,862
   
4,481
   
2,125
   
2,239
   
6,987
   
6,720
 
  
5,028
   
5,395
   
11,241
   
10,704
   
4,828
   
5,234
   
16,069
   
15,938
 
                                
Operating (loss) income
  
(2,738
)
  
309
   
(4,033
)
  
1,086
   
(1,479
)
  
312
   
(5,512
)
  
1,398
 
Interest and other expense:
                
Interest and other income (expense):
                
Interest, net
  
(25
)
  
(7
)
  
(22
)
  
(13
)
  
(19
)
  
0
   
(41
)
  
(13
)
Other, net
  
(11
)
  
(142
)
  
(176
)
  
(52
)
  
116
   
(71
)
  
(60
)
  
(123
)
  
(36
)
  
(149
)
  
(198
)
  
(65
)
  
97
   
(71
)
  
(101
)
  
(136
)
                                
(Loss) income before income taxes
  
(2,774
)
  
160
   
(4,231
)
  
1,021
   
(1,382
)
  
241
   
(5,613
)
  
1,262
 
Income tax (benefit) provision
  
(921
)
  
(26
)
  
(1,386
)
  
89
 
Income tax benefit
  
(515
)
  
(143
)
  
(1,901
)
  
(54
)
Net (loss) income
 
$
(1,853
)
 
$
186
  
$
(2,845
)
 
$
932
  
$
(867
)
 
$
384
  
$
(3,712
)
 
$
1,316
 
                                
Net (loss) income per common share:
                                
Basic
 
$
(0.25
)
 
$
0.02
  
$
(0.38
)
 
$
0.12
  
$
(0.11
)
 
$
0.05
  
$
(0.49
)
 
$
0.18
 
Diluted
 
$
(0.25
)
 
$
0.02
  
$
(0.38
)
 
$
0.12
  
$
(0.11
)
 
$
0.05
  
$
(0.49
)
 
$
0.17
 
                                
Shares used in per-share calculation:
                                
Basic
  
7,543
   
7,462
   
7,525
   
7,461
   
7,548
   
7,470
   
7,533
   
7,464
 
Diluted
  
7,543
   
7,597
   
7,525
   
7,607
   
7,548
   
7,753
   
7,533
   
7,658
 

See notes to Condensed Consolidated Financial Statements.

4
TRANSACT TECHNOLOGIES INCORPORATED
CONDENSED CONSOLIDATED STATEMENTS OF COMPREHENSIVE (LOSS) INCOME
(unaudited)

 
Three Months Ended
June 30,
  
Six Months Ended
June 30,
  
Three Months Ended
September 30,
  
Nine Months Ended
September 30,
 
 2020  2019  2020  2019  2020  2019  2020  2019 
 (In thousands)  (In thousands) 
                        
Net (loss) income
 
$
(1,853
)
 
$
186
  
$
(2,845
)
 
$
932
  
$
(867
)
 
$
384
  
$
(3,712
)
 
$
1,316
 
Foreign currency translation adjustment, net of tax
  
10
   
90
   
81
   
99
   
(84
)
  
(33
)
  
(3
)
  
66
 
Comprehensive (loss) income
 
$
(1,843
)
 
$
276
  
$
(2,764
)
 
$
1,031
  
$
(951
)
 
$
351
  
$
(3,715
)
 
$
1,382
 

See notes to Condensed Consolidated Financial Statements.

5
TRANSACT TECHNOLOGIES INCORPORATED
CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS
(unaudited)

 
Six Months Ended
June 30,
  
Nine Months Ended
September 30,
 
 2020  2019  2020  2019 
 (In thousands)  (In thousands) 
Cash flows from operating activities:            
Net (loss) income $(2,845) $932  $(3,712) $1,316 
Adjustments to reconcile net (loss) income to net cash (used in) provided by operating activities:                
Share-based compensation expense  413   386   644   559 
Depreciation and amortization  495   488   758   747 
Deferred income taxes  (1,485)  (70)  (2,008)  (104)
Foreign currency transaction losses  215   90   59   153 
Changes in operating assets and liabilities:                
Accounts receivable  3,060   1,678   1,429   (367)
Inventories  101   (1,402)  (446)  82 
Prepaid income taxes  49   87   87   11 
Other current and long-term assets  73   (328)  150   (576)
Accounts payable  (1,660)  296   (685)  (853)
Accrued liabilities and other liabilities  (725)  (566)  (508)  (120)
Net cash (used in) provided by operating activities  (2,309)  1,591   (4,232)  848 
                
Cash flows from investing activities:                
Capital expenditures  (489)  (422)  (634)  (796)
Additions to capitalized software  –   (4)  0   (304)
Issuance of note receivable  (600)  –   (600)  (1,000)
Net cash used in investing activities  (1,089)  (426)  (1,234)  (2,100)
                
Cash flows from financing activities:                
Revolving credit line borrowings  2,756   –   2,756   0 
Revolving credit line payments  (2,750)  –   (2,756)  0 
Long-term debt borrowings  2,173   –   2,173   0 
Payment of common stock issuance costs  (71)  0 
Payment of dividends on common stock  –   (1,339)  0   (2,011)
Proceeds from stock option exercises  353   –   353   0 
Withholding taxes paid on stock issuances  (41)  (214)  (41)  (214)
Payment of bank financing costs  (213)  –   (213)  0 
Net cash provided by (used in) financing activities  2,278   (1,553)  2,201   (2,225)
                
Effect of exchange rate changes on cash and cash equivalents  (1)  (6)  9   (7)
                
Decrease in cash and cash equivalents  (1,121)  (394)  (3,256)  (3,484)
Cash and cash equivalents, beginning of period  4,203   4,691   4,203   4,691 
Cash and cash equivalents, end of period $3,082  $4,297  $947  $1,207 
                
Supplemental schedule of non-cash investing activities:                
Capital expenditures included in accounts payable $36  $135  $15  $91 

See notes to Condensed Consolidated Financial Statements.

6
TRANSACT TECHNOLOGIES INCORPORATED
CONDENSED CONSOLIDATED STATEMENTS OF CHANGES IN SHAREHOLDERS'SHAREHOLDERS’ EQUITY
(unaudited)

 
Three Months Ended
June 30,
  
Six Months Ended
June 30,
  
Three Months Ended
September 30,
  
Nine Months Ended
September 30,
 
 2020  2019  2020  2019  2020  2019  2020  2019 
 (In thousands, except per share data)  (In thousands, except per share data) 
                        
Equity beginning balance $25,505  $27,628  $25,926  $27,567  $23,888  $27,431  $25,926  $27,567 
                                
Common stock                                
Balance, beginning of period  116   115   115   115   116   115   115   115 
Issuance of shares from stock awards  –   –   1   –   0   0   1   0 
Balance, end of period  116   115   116   115   116   115   116   115 
                                
Additional paid-in capital                                
Balance, beginning of period  33,103   32,103   32,604   32,129   33,329   32,301   32,604   32,129 
Share-based compensation expense  226   213   413   386   231   173   644   559 
Issuance of shares from exercise of stock options  –   –   353   –   0   0   353   0 
Relinquishment of stock awards and deferred stock units to pay for withholding taxes  –   (15)  (41)  (214)  0   0   (41)  (214)
Balance, end of period  33,329   32,301   33,329   32,301   33,560   32,474   33,560   32,474 
                                
Retained earnings                                
Balance, beginning of period  24,356   27,593   25,348   27,515   22,503   27,108   25,348   27,515 
Net income  (1,853)  186   (2,845)  932 
Net (loss) income  (867)  384   (3,712)  1,316 
Dividends declared and paid on common stock  –   (671)  –   (1,339)  0   (672)  0   (2,011)
Balance, end of period  22,503   27,108   22,503   27,108   21,636   26,820   21,636   26,820 
                                
Treasury stock                                
Balance, beginning and end of period  (32,110)  (32,110)  (32,110)  (32,110)  (32,110)  (32,110)  (32,110)  (32,110)
                                
Accumulated other comprehensive income (loss)                
Accumulated other comprehensive income (loss), net of tax                
Balance, beginning of period  40   (73)  (31)  (82)  50   17   (31)  (82)
Foreign currency translation adjustment, net of tax  10   90   81   99   (84)  (33)  (3)  66 
Balance, end of period  50   17   50   17   (34)  (16)  (34)  (16)
                                
Equity ending balance  23,888   27,431   23,888   27,431   23,168   27,283   23,168   27,283 
                                
Supplemental share information                                
Issuance of shares from stock awards  9   16   91   73   2   1   93   73 
Relinquishment of stock awards to pay withholding taxes  –   2   14   21   0   0   14   21 
Dividends per share of common stock $–  $0.09  $–  $0.18  $0  $0.09  $0  $0.27 

See notes to Condensed Consolidated Financial Statements.

7
TRANSACT TECHNOLOGIES INCORPORATED
NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS
(unaudited)

1. Basis of presentation

The accompanying unaudited financial statements of TransAct Technologies Incorporated (“TransAct”, the “Company”, “we”, “us”, or “our”) have been prepared in accordance with accounting principles generally accepted in the United States of America (“U.S. GAAP”) for interim financial information.  Accordingly, they do not include all of the information and footnotes required by U.S. GAAP to be included in full year financial statements.  In the opinion of management, all adjustments considered necessary for a fair statement of the results for the periods presented have been included and are of a normal recurring nature.  The December 31, 2019 Condensed Consolidated Balance Sheet data was derived from audited financial statements, but does not include all disclosures required by U.S. GAAP.  These interim financial statements should be read in conjunction with the audited financial statements for the year ended December 31, 2019 included in our Annual Report on Form 10-K for the year ended December 31, 2019.

The financial position and results of operations of our U.K. subsidiary are measured using local currency as the functional currency.  Assets and liabilities of such subsidiary have been translated at the end of period exchange rates, and related revenues and expenses have been translated at the exchange rate as of the date the transaction was recognized, with the resulting translation gain or loss recorded in “Accumulated other comprehensive income (loss), net of tax”, in the Condensed Consolidated Balance Sheets and Condensed Consolidated Statements of Changes in Shareholders’ Equity.  Transaction gains and losses are included in “Other, net” in the Condensed Consolidated Statements of Operations.

The results of operations for the three and sixnine months ended JuneSeptember 30, 2020 are not necessarily indicative of the results to be expected for the full year ending December 31, 2020.

Impact of the COVID-19 Pandemic
The unprecedented and rapid spread of COVID-19 and the resulting social distancing measures, including closures and restricted openings of restaurants and casinos implemented by federal, state and local authorities, have significantly reduced recent customer demand and disrupted portions of our supply chain, including delayed product shipments from our 2 manufacturers located in China and Thailand.  We are monitoring indicators of demand recovery, including our sales pipeline, customer orders and product shipments to ascertain an estimate of the full-year impact;ultimate impact of the COVID-19 pandemic on our business; however, the length and severity of the reduction in demand due to the pandemic isremains uncertain. Accordingly, we expect that the second halffourth quarter of 2020 will continue to be negatively impacted.


While we do expectbegan to experience a modest recovery during the third quarter of 2020 and expect this recovery to continue in the second halffourth quarter of 2020, as state and local authorities continue to lift business closures and restrictions, the exact timing and pace of recovery is uncertainunknown given uncertainty surrounding future responsive measures that may be implemented in the upcoming winter months and the significant disruption that our customers have already experienced and may continue to experience.  In light of the pandemic on the operations of our customers.  In response to these developments,this uncertainty, we have implemented measures to help mitigate the impact on our financial position and operations. These measures include, but are not limited to, the following:

Expense Management. With the reduction in net sales, we have implemented, and will continue to implement cost saving initiatives through at least the end of 2020, including:
a reduction of our workforce starting in July 2020 by approximately 20% through a combination of employee terminations and temporary furloughs whichthat we expect to continue through the end of 2020;
a 10% reduction in the salaries of all salaried, non-commissioned employees, including executive officers, starting in March.March 2020.  From May 1, 2020 subsequent to receiving the PPP Loan (see definition below) until early July 2020, employees below the vice president level were paid their full salary in order to maximizeas a result of the usereceipt of the PPP Loan proceeds.  Beginning in July 2020, we also instituted a 10% pay reduction for all hourly employees;proceeds (defined below);
a reduction in sales commissions for all commissioned employees starting in March;March 2020;
a 10% reduction of cash retainer fees for all non-employee directors starting in March;March 2020; and
the elimination of discretionary spending wherever possible starting in March.March 2020.

8
Balance Sheet, Cash Flow and Liquidity. In addition to the expense management actions noted above, we have taken the following actions to increase liquidity and strengthen our financial position.
Public Offering – On October 16, 2020, the Company raised net proceeds of $8.7 million, after deducting underwriting discounts, commissions and offering expenses, through an underwritten public offering (the “Offering”) and sold an aggregate of 1,380,000 shares of common stock.  See Note 11 for further details related to the Offering.
PPP Loan -– On May 1, 2020, the Company was granted a $2.2 million loan (the “PPP Loan”) under the Paycheck Protection Program (the “PPP Loan”“PPP”) administered by the Small Business Administration (“SBA”) established under Division A, Title I of the Coronavirus Aid, Relief, and Economic Security (“CARES”) Act, which enabled us to return our furloughed employees to full time employment and to restore certain pay cuts until the PPP Loan was fully utilized by allowable payroll costs through June 30, 2020.proceeds were exhausted.
New Credit Facility -– On March 13, 2020, we entered into a new credit with Siena Lending Group LLC that provides a revolving credit line of up to $10.0 million, subject to a borrowing base.
Reduced Capital Expenditures -– We also have limited capital expenditures until market conditions improve.
8

We may further modify or supplement the expense management measures we have implemented and the actions we have taken to increase liquidity as the timing and extent of customer demand recovery develops.

After reviewing whether conditions and/or events raise substantial doubt about our ability to meet future financial obligations over the next twelve12 months following the date on which the Consolidated Financial Statements included in this Quarterly Report on Form 10-Q (this “Report”) were issued, including consideration of the actions taken to manage expenses and liquidity, we believe that our net cash to be provided by operations combined with our cash and cash equivalents, and borrowing availability under our revolving credit facility and the net proceeds from the Offering will provide sufficient liquidity to fund our current obligations, capital spending, and working capital requirements and to comply with the financial covenants of our credit facility over at least twelve12 months fromfollowing the date these financial statementsthat the Consolidated Financial Statements were issued.

Use of Assumptions and Estimates

Management’s belief that the Company will be able to fund its planned operations over at least the next 12 months following the date on which the Consolidated Financial Statements were issued is based on assumptions which involve significant judgment and estimates of future revenues, capital spend and other operating costs. Our current assumptions are that casinos and restaurants willremain open and continue to gradually reopen, although in a limitedincrease capacity limitations during the secondfourth quarter of 2020 and into the first half of 2020,2021, but that many casinos and restaurants may delay purchases of new slot machines and our BOHA! products, respectively, due to the extended business closures.closures and continuing capacity limitations.  Based on these assumptions we anticipate that sales in casino and gaming and food service technology will continue to be negatively impacted.impacted for the foreseeable future.  We have performed a sensitivity analysis on these assumptions to forecast the potential impact of a slower-than-anticipated recovery and believe that we are well-positioned following the completion of the October 16, 2020 Offering to withstand the impact of lower-than anticipated sales and that we will be able to take additional financial and operationaloperations actions if necessary to mitigate the impact of lower-than-anticipated sales.necessary. These actions may include additional expense reductions and capital raising activities including participation in certain programs established under the CARES Act..

In addition, the presentation of the accompanying unaudited financial statements requires us to make estimates and judgments that affect the reported amounts of assets, liabilities, revenue and expenses, and the disclosure of contingent assets and liabilities.  Our estimates include those related to revenue recognition, inventory obsolescence, the valuation of deferred tax assets and liabilities, depreciable lives of equipment, warranty obligations, and contingent liabilities.  We base our estimates on historical experience and on various other assumptions that we believe to be reasonable under the circumstances.

Valuation of Goodwill, Indefinite-Lived Intangible Assets and Long-Lived Assets


We perform a fair value-based impairment test to the carrying value of goodwill and indefinite-lived intangible assets on an annual basis (as of December 31) and, if certain events or circumstances indicate that an impairment loss may have been incurred, on an interim basis. The Company utilizes the option to first assess qualitative factors to determine whether it is necessary to perform the Step 1 quantitative goodwill impairment test in accordance with the applicable accounting standards. Under the qualitative assessment, management considers relevant events and circumstances including but not limited to macroeconomic conditions, industry and market considerations, Company performance and events directly affecting the Company. If the Company determines that the Step 1 quantitative impairment test is required, management estimates the fair value of the reporting unit primarily using the income approach, which reflects management’s cash flow projections, and also evaluates the fair value using the market approach. Our fourth quarter 2019 quantitative impairment test of goodwill and indefinite-lived intangible assets indicated that there was no indication of impairment as of December 31, 2019 because the fair value exceeded our carrying value.

9
During the three months ended March 31, 2020, our stock price declined to the lowest price since 2009. We determined that the significant decline in our market capitalization and broader economic downturn arising from the COVID-19 pandemic was a triggering event and an indicator that it was more likely than not that the carrying value of goodwill exceeded its fair value. Therefore, we concluded that quantitative analyses were required to be performed due to the triggering event occurring during the first quarter of 2020.

We view our operations and manage our business as 1 operating unit.unit. We utilized an implied market value method under the market approach to calculate the fair value of the Company as of March 31, 2020, which we determined was the best approximation of fair value in the current social and economic environment.  Based on our interim impairment assessment as of March 31, 2020, we determined that 0 goodwill or intangible asset impairment occurred and the fair value of goodwill was substantially higher than our carrying value.

As of JuneSeptember 30, 2020, we determined that no new triggering events had occurred during the secondthird quarter of 2020 and as a result an updated impairment review was not performed. Based on our impairment assessment performed on March 31, 2020 and subsequent market performance of our stock we do not expect to record an impairment charge in the near future but many of the factors used in assessing fair value are outside the control of management, and these assumptions and estimates can change in future periods as a result of both Company-specific and overall economic conditions, including the impacts of COVID-19.  We will continue to monitor and evaluate the carrying value of goodwill. We may be subject to impairments in the future depending on how long the economic and social disruptions resulting from COVID-19 pandemic persist.  

9
2. Revenue

We account for revenue in accordance with ASC Topic 606: Revenue from Contracts with Customers.

Disaggregation of revenue

The following table disaggregates our revenue by market-type, as we believe it best depicts how the nature, amount, timing and uncertainty of our revenue and cash flows are affected by economic factors.  Sales and usage-based taxes are excluded from revenues.  We have reclassified sales of labels and other recurring revenue items, which includes extended warranty and service contracts, and technical support services related to our food service technology market, previously included in TSG, to food service technology for all periods presented.

 Three Months Ended  Three Months Ended  Three Months Ended  Three Months Ended 
 June 30, 2020  June 30, 2019  September 30, 2020  September 30, 2019 
 
(In thousands)
  
(In thousands)
 
 
United States
  
International
  
Total
  
United States
  
International
  
Total
  
United States
  
International
  
Total
  
United States
  
International
  
Total
 
Food service technology
 
$
1,056
  
$
148
  
$
1,204
  
$
978
  
$
145
  
$
1,123
  
$
2,081
  
$
268
  
$
2,349
  
$
1,730
  
$
221
  
$
1,951
 
POS automation and banking
  
481
   
-
   
481
   
1,639
   
5
   
1,644
   
739
   
3
   
742
   
1,494
   
20
   
1,514
 
Casino and gaming
  
970
   
390
   
1,360
   
3,492
   
2,139
   
5,631
   
1,552
   
457
   
2,009
   
2,849
   
2,225
   
5,074
 
Lottery
  
817
   
-
   
817
   
132
   
2
   
134
   
0
   
0
   
0
   
95
   
0
   
95
 
Printrex
  
6
   
2
   
8
   
230
   
55
   
285
   
5
   
102
   
107
   
213
   
83
   
296
 
TransAct Services Group
  
1,271
   
144
   
1,415
   
2,244
   
289
   
2,533
   
1,910
   
183
   
2,093
   
2,490
   
266
   
2,756
 
Total net sales
 
$
4,601
  
$
684
  
$
5,285
  
$
8,715
  
$
2,635
  
$
11,350
  
$
6,287
  
$
1,013
  
$
7,300
  
$
8,871
  
$
2,815
  
$
11,686
 

 Six Months Ended  Six Months Ended  Nine Months Ended  Nine Months Ended 
 June 30, 2020  June 30, 2019  September 30, 2020  September 30, 2019 
 
(In thousands)
  
(In thousands)
 
 
United States
  
International
  
Total
  
United States
  
International
  
Total
  
United States
  
International
  
Total
  
United States
  
International
  
Total
 
Food service technology
 
$
2,295
  
$
280
  
$
2,575
  
$
2,095
  
$
241
  
$
2,336
  
$
4,376
  
$
548
  
$
4,924
  
$
3,825
  
$
462
  
$
4,287
 
POS automation and banking
  
2,035
   
4
   
2,039
   
2,898
   
23
   
2,921
   
2,774
   
7
   
2,781
   
4,392
   
43
   
4,435
 
Casino and gaming
  
3,528
   
2,763
   
6,291
   
6,916
   
4,198
   
11,114
   
5,080
   
3,220
   
8,300
   
9,765
   
6,423
   
16,188
 
Lottery
  
817
   
-
   
817
   
829
   
2
   
831
   
817
   
0
   
817
   
924
   
2
   
926
 
Printrex
  
67
   
58
   
125
   
527
   
100
   
627
   
72
   
160
   
232
   
740
   
183
   
923
 
TransAct Services Group
  
3,274
   
411
   
3,685
   
4,457
   
614
   
5,071
   
5,184
   
594
   
5,778
   
6,947
   
880
   
7,827
 
Total net sales
 
$
12,016
  
$
3,516
  
$
15,532
  
$
17,722
  
$
5,178
  
$
22,900
  
$
18,303
  
$
4,529
  
$
22,832
  
$
26,593
  
$
7,993
  
$
34,586
 

10
Contract balances

Our contract liabilities consist of customer pre-payments and deferred revenue.  Customer prepayments are reported as “Accrued liabilities” in current liabilities in the Condensed Consolidated Balance Sheets and represent customer payments made in advance of performance obligations in instances where credit has not been extended and are recognized as revenue when the performance obligation is complete.  Deferred revenue is reported separately in current liabilities and non-current liabilities and consists of our extended warranty contracts, technical support for our food service technology terminals, EPICENTRAL™ maintenance contracts and testing service contracts and prepaid software subscriptions for our BOHA! software applications, and is recognized as revenue as (or when) we perform under the contract.  We dodid not have any contract asset balances as of JuneSeptember 30, 2020 or December 31, 2019.  For the first sixnine months of 2020, we recognized revenue of $0.71.0 million related to our contract liabilities at December 31, 2019.  For the sixnine months ended JuneSeptember 30, 2019 the Company, we recognized revenue of $0.30.5 million related to our contract liabilities at December 31, 2018.  Total contract liabilities consistconsisted of the following:

 
June 30,
2020
  
December 31,
2019
  
September 30,
2020
  
December 31,
2019
 
 (In thousands)  (In thousands) 
            
Customer pre-payments $72  $232  $126  $232 
Deferred revenue, current  519   700   479   700 
Deferred revenue, non-current  145   219   120   219 
Total contract liabilities $736  $1,151  $725  $1,151 

10
Remaining performance obligations

Remaining performance obligations represent the transaction price of firm orders for which a good or service has not been delivered to our customer.  As of JuneSeptember 30, 2020, the aggregate amount of transaction prices allocated to remaining performance obligations was $1.8$2.2 million.  The Company expects to recognize revenue on $1.6$2.1 million of its remaining performance obligations within the next 12 months following September 30, 2020 and $0.1 million within the next 24 months and the balance of these remaining performance obligations within the next 36 months.following September 30, 2020.

3. Note receivable

The note receivable balance relates to a loan given to a third party with an interest rate of 4.5%, which was due in April 2020.  TheWe intend to collect the remaining principal and interest due under the note includespursuant to a lender recourse provision that enables us to apply payments that would have been due to the third party under a previously signed long-term royalty agreement towards the loan balance.  A $100 thousand royalty fee is scheduled to be paid to the third party in January 2021 that will instead be applied towards the note receivable balance as it becomes due.  As a result, $100 thousand of the balance was classified as current and the remaining $1.51.6 million is expected to be reduced thereafter using the lender recourse provision.  Notes receivable are stated at unpaid balances and interest income is recognized on the accrual method.  In March 2020, we loaned an additional $600 thousand to the third party.  For the three and sixnine months ended JuneSeptember 30, 2020 we recorded $18 thousand and $3149 thousand of interest income, respectively.  As of JuneSeptember 30, 2020, we have 0 allowances for loan losses, unamortized deferred loan fees or unearned discounts.

4. Inventories

The components of inventories were:

 
June 30,
2020
  
December 31,
2019
  
September 30,
2020
  
December 31,
2019
 
 
(In thousands)
  
(In thousands)
 
            
Raw materials and purchased component parts
 
$
8,391
  
$
7,724
  
$
4,561
  
$
7,724
 
Work-in-process
  
5
   
–
   
8
   
0
 
Finished goods
  
3,509
   
4,375
   
7,934
   
4,375
 
 
$
11,905
  
$
12,099
  
$
12,503
  
$
12,099
 

11
5. Accrued product warranty liability

We generally provide warranties on our products for up to 24 months and record the estimated cost of such product warranties at the time the sale is recorded. Estimated warranty costs are based upon actual past experience of product repairs and the related estimated cost of labor and material to make the necessary repairs.

The following table summarizes the activity recorded in the accrued product warranty liability during the sixnine months ended JuneSeptember 30, 2020 and 2019:

 
Six Months Ended
June 30,
  
Nine Months Ended
September 30,
 
 
2020
  
2019
  
2020
  
2019
 
 
(In thousands)
  
(In thousands)
 
            
Balance, beginning of period
 
$
215
  
$
273
  
$
215
  
$
273
 
Warranties issued
  
55
   
81
   
53
   
138
 
Warranty settlements
  
(78
)
  
(130
)
  
(107
)
  
(190
)
Balance, end of period
 
$
192
  
$
224
  
$
161
  
$
221
 

As of JuneSeptember 30, 2020, $153$128 thousand of the accrued product warranty liability was classified as current in "Accrued liabilities"“Accrued liabilities” in the Condensed Consolidated Balance Sheets and the remaining $39$33 thousand was classified as non-current in "Other liabilities"“Other liabilities”.


11
6. Debt

On March 13, 2020, we entered into a new credit facility (the “Siena Credit Facility”) with Siena Lending Group LLC.  The Siena Credit Facility provides for a revolving credit line of up to $10.0 million expiring on March 13, 2023.  Borrowings under the Siena Credit Facility bear a floating rate of interest equal to the greatest of (i) the prime rate plus 1.75%, (ii) the federal funds rate plus 2.25%, and (iii) 6.50%. The total deferred financing costs related to expenses incurred to complete the Siena Credit Facility was $245 thousand, which were reported as "other“other current assets"assets” in current assets and "other assets"“other assets” in non-current assets in the Condensed Consolidated Balance Sheets.  We also pay a fee of 0.50% on unused borrowings under the facility.  Borrowings under the facility are secured by a lien on substantially all the assets of the Company.  The Siena Credit Facility imposes a minimum EBITDA financial covenant on the Company and borrowings are subject to a borrowing base based on (i) 85% of eligible accounts receivable plus the lesser of (a) $5.0 million and (b) 50% of eligible raw material and 60% of finished goods inventory.  As of JuneSeptember 30, 2020, we had $4.4$6.6 million of additional borrowing capacity available under the Siena Credit Facility.  We were in compliance with all financial covenants of the Siena Credit Facility at JuneSeptember 30, 2020.

On May 1, 2020 (the “Loan Date”), the Company was granted the PPP Loan from Berkshire Bank in the aggregate amount of $2.2 million, pursuant to the Paycheck Protection Program (the “PPP”).PPP.

The PPP Loan, which is evidenced by a Note dated the Loan Date issued by the Company (the “Note”), matures on May 1, 2022 and bears interest at a fixed rate of 1.0% per annum, accruing from the Loan Date and payable monthly. No payments are due on the PPP Loan for six months from the date of first disbursement, but interest will continue to accrue during the deferment period.  The Note is unsecured and guaranteed by the SBA.  The Note may be prepaid by the Company at any time prior to maturity with no prepayment penalties.  The Note provides for customary defaults, including failure to make payment when due or to fulfill the Company’s obligations under the Note or related documents, reorganizations, mergers, consolidations or other changes to the Company’s business structure, and certain defaults on other indebtedness, bankruptcy events, adverse changes in financial condition or civil or criminal actions.  The PPP Loan may be accelerated upon the occurrence of a default.

Under the terms of the PPP, the PPP Loan may be forgiven to the extent that funds from the PPP Loan are used for payroll costs and costs to continue group health care benefits, as well as for interest on mortgage obligations incurred before February 15, 2020, rent under lease agreements in effect before February 15, 2020, utilities for which service began before February 15, 2020, and interest on debt obligations incurred before February 15, 2020 (collectively, “qualifying expenses”), subject to conditions and limitations provided in the CARES Act.  At least 60% (as amended) of the proceeds from the PPP Loan must be used for eligible payroll costs for the PPP Loan to be forgiven. The Company has maximized the use of PPP Loan proceeds for qualifying expenses and intends to apply for forgiveness of the PPP Loan in accordance with the terms of the CARES Act, as amended by the Paycheck Protection Flexibility Act of 2020.  Whether forgiveness will be granted and in what amount is subject to an application to, and approval by, the SBA and may also be subject to further requirements in any regulations and guidelines the SBA may adopt.  The PPP Loan is classified as “Long-term debt” in the Condensed Consolidated Balance Sheet until the forgiveness determination has been made by the SBA.

12
7. Earnings per share

The following table sets forth the reconciliation of basic weighted average shares outstanding and diluted weighted average shares outstanding:

 
Three Months Ended
June 30,
  
Six Months Ended
June 30,
  
Three Months Ended
September 30,
  
Nine Months Ended
September 30,
 
 2020  2019  2020  2019  2020  2019  2020  2019 
 (In thousands, except per share data)  (In thousands, except per share data) 
Net (loss) income
 
$
(1,853
)
 
$
186
  
$
(2,845
)
 
$
932
  
$
(867
)
 
$
384
  
$
(3,712
)
 
$
1,316
 
                                
Shares:
                                
Basic: Weighted average common shares outstanding
  
7,543
   
7,462
   
7,525
   
7,461
   
7,548
   
7,470
   
7,533
   
7,464
 
Add: Dilutive effect of outstanding options and restricted stock units as determined by the treasury stock method
  
–
   
135
   
–
   
146
   
0
   
283
   
0
   
194
 
Diluted: Weighted average common and common equivalent shares outstanding
  
7,543
   
7,597
   
7,525
   
7,607
   
7,548
   
7,753
   
7,533
   
7,658
 
                                
Net (loss) income per common share:
                                
Basic
 
$
(0.25
)
 
$
0.02
  
$
(0.38
)
 
$
0.12
  
$
(0.11
)
 
$
0.05
  
$
(0.49
)
 
$
0.18
 
Diluted
 
$
(0.25
)
 
$
0.02
  
$
(0.38
)
 
$
0.12
  
$
(0.11
)
 
$
0.05
  
$
(0.49
)
 
$
0.17
 

12
The computation of diluted earnings per share excludes the effect of the potential exercise of stock awards, including stock options and restricted stock units, when the average market price of the common stock is lower than the exercise price of the related stock award during the period, as the inclusion of these stock awards in the computation of diluted earnings would be anti-dilutive.  For the three months ended JuneSeptember 30, 2020 and 2019, there were 1.4 million and 0.3 million, respectively, of potentially dilutive shares consisting of stock awards that were excluded from the calculation of earnings per diluted share.  For the nine months endedSeptember 30, 2020 and 2019, there were 1.4 million and 0.5 million, respectively, of potentially dilutive shares consisting of stock awards that were excluded from the calculation of earnings per diluted share.  For the six months endedJune 30, 2020 and 2019, there were 1.3 million and 0.5 million, respectively, of potentially dilutive shares consisting of stock awards that were excluded from the calculation of earnings per diluted share.  Regarding the three and sixnine months ended JuneSeptember 30, 2020, when a net loss is reported, basic and diluted net loss per common share are calculated using the same method.

8. Shareholders’ equity

For the three months ended JuneSeptember 30, 2019, dividends declared and paid totaled $0.7 million, or $0.09 per share.  Dividends declared and paid totaled $1.3$2.0 million, or $0.18$0.27 per share for the sixnine months ended JuneSeptember 30, 2019.  On January 23, 2020, our Board of Directors announced the cessation of our quarterly cash dividend on the Company’s common stock.  The final dividend payment was made in December 2019.

9. Leases

We account for leases in accordance with ASC Topic 842: Leases.

We enter into lease agreements for the use of real estate space and certain other equipment under operating leases and we have no financing leases. Our leases are included in Right-of-use-assets and Lease liabilities in our Condensed Consolidated Balance Sheet.  Our leases have remaining lease terms of one year to seven years, some of which include options to extend. The majority of our leases with options to extend provide for extensions of up to five years with the ability to terminate the lease within one year.  Our right-of-use-asset and lease liability was higher at JuneSeptember 30, 2020 compared to December 31, 2019 due to the extension of 1 of our leases.  On February 28, 2020, we entered into an amendment to extend the lease on our facility in Ithaca, New York, which resulted in recording an additional right-of-use-asset and lease liability of $1.5 million.  The lease, which was last amended on January 14, 2016, was scheduled to expire on May 31, 2021.  The lease amendment provides for an extension of the lease for four additional years from June 1, 2021 to May 31, 2025.  Lease expense is recognized on a straight-line basis over the lease term.

Operating lease expense for the three months ended JuneSeptember 30, 2020 and 2019 was $241$243 thousand and $254$256 thousand, respectively, and was included within Costare reported as “Cost of sales, Engineering,sales”, “Engineering, design and product development expense, Sellingexpense”, “Selling and marketing expense,expense”, and General“General and administrative expense.expense” in the Condensed Consolidated Statements of Operations.  Operating lease expense for the sixnine months ended JuneSeptember 30, 2020 and 2019 was $492$735 thousand and $509$764 thousand, respectively.  Operating expenses include short-term lease costs which were immaterial during the period.

13
The following information represents supplemental disclosure for the statement of cash flows related to operating leases (in thousands):

 
Six Months Ended
June 30,
 
  
2020
  
2019
 
Operating cash outflows from leases
 
$
519
  $515 
 
Nine Months Ended
September 30,
 
  
2020
  
2019
 
Operating cash outflows from leases
 
$
779
  $772 

The following summarizes additional information related to our leases as of JuneSeptember 30, 2020:

 
June 30, 2020
  
December 31, 2019
  
September 30, 2020
  
December 31, 2019
 
Weighted average remaining lease term (in years)
  
5.4
   
5.0
   
5.1
   
5.0
 
Weighted average discount rate
  
4.1
%
  
3.7
%
  
4.1
%
  
3.7
%

13
The maturity of the Company’s operating lease liabilities as of JuneSeptember 30, 2020 and December 31, 2019 arewere as follows (in thousands):

 
June 30, 2020
  
December 31, 2019
 
2020
 
$
519
  
$
1,042
 
2021
  
967
   
711
 
2022
  
875
   
434
 
2023
  
709
   
268
 
2024
  
714
   
273
 
Thereafter
  
797
   
616
 
Total undiscounted lease payments
  
4,581
   
3,344
 
Less imputed interest
  
462
   
295
 
Total lease liabilities
 
$
4,119
  $3,049 

 
September 30, 2020
  
December 31, 2019
 
2020
 
$
261
  
$
1,042
 
2021
  
969
   
711
 
2022
  
876
   
434
 
2023
  
711
   
268
 
2024
  
715
   
273
 
Thereafter
  
800
   
616
 
Total undiscounted lease payments
  
4,332
   
3,344
 
Less imputed interest
  
422
   
295
 
Total lease liabilities
 
$
3,910
  $3,049 

10. Income taxes

We recorded an income tax benefit for the secondthird quarter of 2020 of $921515 thousand at an effective tax rate of 33.2%37.3%, compared to an income tax benefit for the secondthird quarter of 2019 of $26143 thousand at an effective tax rate of (16.3)%(59.3%).  For the sixnine months ended JuneSeptember 30, 2020, we recorded an income tax benefit of $1.41.9 million at an effective tax rate of 32.8%33.9%, compared to an income tax provisionbenefit for the sixnine months ended JuneSeptember 30, 2019 of $8954 thousand at an effective tax rate of 8.7%(4.3%).  The effective tax raterates for the second quarterthree and first sixnine months ofended September 30, 2020 waswere higher than usual as it included the impact of the net operating loss (“NOL”) that we expect to carry back to prior years.  The CARES Act permits NOLs incurred in 2018, 2019 and 2020 to be carried back to each of the five preceding taxable years to generate a refund of previously paid income taxes.  We expect to generate a NOL for 2020 which we will carry back to tax years that had a federal statutory tax rate of 34% compared to 21% in 2020.  The effective tax rate for the second quarter ofthree and nine months ended September 30, 2019 waswere lower than usual as it included the foreign-derived intangible income (“FDII”) deduction under the Tax Cuts and Jobs Act of 2017 as well as near breakeven pre-tax income in the secondthird quarter of 2019.

We are subject to U.S. federal income tax, as well as income tax in certain U.S. state and foreign jurisdictions.  We have substantially concluded all U.S. federal, state and local income tax, and foreign tax regulatory examination matters through 2015.2016.  However, our federal tax returns for the years 20162017 through 20182019 remain open to examination. Various state and foreign tax jurisdiction tax years remain open to examination as well, though we believe that any additional assessment would be immaterial to the Condensed Consolidated Financial Statements.

As of JuneSeptember 30, 2020,, we had $107$80 thousand of total gross unrecognized tax benefits that, if recognized, would favorably affect the effective income tax rate in any future periods.  We expect $27 thousand of the $107 thousand of unrecognized tax benefits will reverse inFor the third quarter of 2020, upon the expirationwe recognized $27 thousand of previously unrecognized tax benefits as the statute of limitations. on the use of our 2016 resarch and development credit expired during the third quarter of 2020.

14
We recognize interest and penalties related to uncertain tax positions as income tax (benefit) provision.  As of JuneSeptember 30, 2020, we had $24$15 thousand of accrued interest and penalties related to uncertain tax positions.  The Company maintains a valuation allowance against certain deferred tax assets to reduce the future income tax benefits to expected realizable amounts.

11. Subsequent events

The Company has evaluated events and transactions subsequent to September 30, 2020 and through the date these Condensed Consolidated Financial Statements were included in this Form 10-Q and filed with the SEC.

On October 13, 2020, the Company announced the commencement of an underwritten public offering of the Company’s common stock, $0.01 par value per share.  On October 16, 2020, the Company closed the Offering and sold an aggregate of 1,380,000 shares of common stock (the “Shares”), including 180,000 Shares sold as a result of the exercise in full of the overallotment option granted to the Underwriters (as defined below), at a public offering price of $7.10 per Share. The Shares were issued and sold pursuant to an underwriting agreement, dated October 14, 2020 (the “Underwriting Agreement”) between the Company and Roth Capital Partners, LLC, as representative of the several underwriters named therein (the “Underwriters”).  Pursuant to the Underwriting Agreement, the Shares were sold to the Underwriters at a discount of 6% to the public offering price, and the Company agreed to reimburse the Underwriters for certain fees and expenses. After deducting underwriting discounts and commissions and estimated offering expenses payable by the Company, the net proceeds of approximately $8.7 million are expected to be used for working capital and other general corporate purposes, which may include funding the further development of the food service technology business and related sales, marketing and product development efforts, technology improvements and personnel costs in support of the Company’s growth strategy.
15
Item 2.Management’s Discussion and Analysis of Financial Condition and Results of Operations

Forward Looking Statements
Certain statements included in this Quarterly Report on Form 10-Q for the period ended JuneSeptember 30, 2020 (this “Report”), including without limitation, statements in this Management’s Discussion and Analysis of Financial Condition and Results of Operations, which are not historical facts are “forward-looking statements” within the meaning of  Section 27A of the Securities Act of 1933, as amended, Section 21E of the Securities Exchange Act of 1934, as amended (the “Exchange Act”) andU.S. federal securities laws, including the Private Securities Litigation Reform Act of 1995. Forward-looking statements generally can be identified by the use of forward-looking terminology, such as “may”, “will”, “expect”, “intend”, “estimate”, “anticipate”, “believe”, “project” or “continue” or the negative thereof or other similar words.  The Company cautions readers not to place undue reliance on any such forward-looking statements, each of which involves certain risks and uncertainties, including, but not limited to those listed in Part 1, Item 1A of our Annual Report on Form 10-K for the year ended December 31, 2019 (our “2019 Form 10-K”), in Part II, Item 1A of our Quarterly Report on Form 10-Q for the periodperiods ended JuneSeptember 30, 2020 (our “1Q 2020 Form 10-Q”) and June 30, 2020 (our “2Q 2020 Form 10-Q”), in Part II, Item 1A of this Report and in our other filings with the Securities and Exchange Commission (the “SEC”).  Such risks and uncertainties could cause actual results to differ materially from those discussed in, or implied by, the forward-looking statements.  Any of such risks and uncertainties may also be exacerbated by the ultimate impact of the COVID-19 pandemic, which is unknown at this time.  In addition, statements made in this Report about the COVID-19 pandemic and the potential effects and impacts of the COVID-19 pandemic on the Company’s business, financial condition, liquidity and results of operations may constitute forward-looking statements due to factors and future developments that are uncertain, unpredictable and, in many cases, beyond our control, including the scope, duration and extent of the pandemic, actions taken by governmental authorities and businesses in response to the pandemic and the direct and indirect impact of the pandemic on our employees, customers and third parties with which we conduct business.  Although management has taken steps to mitigate any negative effect of such risks and uncertainties, including the COVID-19 pandemic, significant unfavorable changes could severely impact the assumptions used.  Forward-looking statements speak only as of the date of they are made, and we do not undertake any obligation to update them to reflect the impact of subsequent events or circumstances, except as required by law.  As used in this Report, unless the context otherwise requires, references to “we”, “us”, “our”, the “Company” and “TransAct” refer to the consolidated operations of TransAct Technologies Incorporated, and its consolidated subsidiaries.

Overview
TransAct is a global leader in developing and selling software-driven technology and printing solutions for high growth markets including food service technology, point of sale (“POS”) automation, and banking, casino and gaming, lottery, and oil and gas.  Our world-class products are designed from the ground up based on market and customer requirements and are sold under the BOHA!™, AccuDate™, Epic®, EPICENTRAL™, Ithaca®, and Printrex® brand names.  In March 2019, we launched a new line of products for the food service technology market, the BOHA! branded suite of cloud-based applications and companion hardware solutions. The new BOHA! software and hardware products help restaurants, convenience stores and food service operators of all sizes automate the food production operations in the back-of-house operations.Known and respected worldwide for innovative designs and real-world service reliability, our thermal and inkjet printers and terminals generate top-quality labels, coupons and transaction records such as receipts, tickets and other documents, as well as printed logging and plotting of data.  We sell our technology to original equipment manufacturers (“OEMs”), value-added resellers, select distributors, as well as directly to end-users.  Our product distribution spans across the Americas, Europe, the Middle East, Africa, Asia, Australia, New Zealand, Latin America, the Caribbean Islands and the South Pacific. We also offer world-class service, support, labels, spare parts, accessories and printing supplies to our growing worldwide base of products currently in use by our customers. Through our TransAct Services Group (“TSG”), we provide a complete range of supplies and consumables used in the printing and scanning activities of customers in the restaurant and hospitality, banking, retail, casino and gaming, government and oil and gas exploration markets.  Through our webstore, www.transactsupplies.com, and our direct selling team, we address the demand for these products.  We operate in one reportable segment, the design, development, and marketing of software-driven technology and printing solutions for high growth markets, and provide related services, supplies and spare parts.

Recent Developments
On September 29, 2020, the Company announced the launch of its BOHA! Restaurant Operations Platform and that the Company will begin working with the Apple sales team and their eco-system partners to offer the platform to the restaurant market. The platform pairs the new BOHA! Work Station and iPad with native iOS BOHA! applications that can be downloaded and installed directly from the Apple Business App Store.
16

Impact of the COVID-19 Pandemic
In December 2019, a novel strain of coronavirus and the disease it causes, commonly known as COVID-19, was first reported in China and has since widely impacted the global public health and economic environment.  In March 2020, the World Health Organization declared COVID-19, including all additional variations and strains thereof, a global pandemic.  Our business trends through the first two months of the year were in line with internal expectations; however, the challenges posed by the COVID-19 pandemic on the United States and global economy increased significantly as the first quarter of 2020 progressed and have continued throughout the second quarterand third quarters of 2020.  Unfortunately, the massive economic and social disruptions across the world persist due to COVID-19 and the measures implemented to mitigate its spread.  The food service, casino and gaming and oil and gas industries have been particularly affected by the pandemic, and we expect such disruptions to continue to negatively impact our overall business for the foreseeable future.

As a result of the COVID-19 pandemic and measures implemented to mitigate its spread, we have experienced decreased demand for our products and lower than anticipated sales beginning in the second half of March 2020 andthrough the secondthird quarter of 2020, particularly in our food service technology and casino and gaming markets.  We have seensaw some improvement in demand during July and Augustthe third quarter of 2020 compared to the second quarter of 2020 as some state and local governments lifted certain measures implemented earlier in 2020 to mitigate the spread of the virus, but demand remains lower than 2019, and we expect this trend to continue for at leastthrough the remainder of the third quarter of 2020, and likely through the end of 2020.  Below is a discussion of the impact of COVID-19 that we have experienced, and that we believe we will continue to experience for the foreseeable future in each of our markets.
15

Food service technology and POS automation.  In both our food service technology and POS automation markets, many restaurants and food service establishments that were closed during much of the second quarter of 2020 started to reopen as state and those that were open did solocal governments began to ease restrictions put in place in response to the pandemic.  Many customers have opened under restrictions that limitedlimit them to providing drive through, take out or delivery service without dine-in options, as well as limiting the volume of customers and employees on site at any one time.  Although restrictionsDuring the third quarter of 2020, we experienced sales improvement compared to the second quarter of 2020, as these food service customers reopened for business.  Notwithstanding the gradual resumption of limited operations that began in some states have been lifted, many restaurants reopened dine-in service gradually, beginning with outdoor seating only, and progressing to indoor dining with seating limitations in accordance with local protocols and social distancing guidelines.  Asthe third quarter of 2020, our food service technology and POS automation customers reopen for business andcontinue to recover from the financial impact of being closed for several months and we expect new capital expenditures to be a lower priority for them in the near term, which we believe will, continue to negatively impact sales of BOHA! hardware, software and label products, as well as sales of POS printers.  However, food service providers will also be required to develop and implement new or enhanced policies and operating procedures regarding cleaning, sanitizing and social distancing to ensure the safety of their employees and customers.  We believe that our BOHA! hardware, software and label products could prove to be helpful to our food service customers in efficiently and effectively managing and complying with these new procedures, especially as many establishments will likely be operating with reduced staff levels.

Casino and gaming.   In the casino and gaming market, most casinos and other gaming establishments were closed worldwide during most of the second quarter of 2020.  Many casinos began to reopen in late May and early June 2020, but similar to restaurants, casino openings were slow and measured, starting with reduced capacity with limited game play based on social distancing guidelines.  We anticipate that casinos will continue to limit capacity in the near term and will progressively increase capacity over time.  As casinos begin to reopen andgradually recover from the financial impact of being closed for several months, we expect that casinos’ appetite for purchases of new slot machines will be diminished, which we believe will negatively impact sales of casino and gaming printers purchased by slot manufacturers for use in slot machines at casinos.

Lottery.  We exited the lottery market at the end of 2019 and IGT made a final purchase of our lottery printer during the second quarter of 2020.  Therefore, we do not anticipate that COVID-19 will impact our lottery printer sales.

Printrex.  The oil and gas market has been negatively impacted by the decline in worldwide oil prices attributable to the COVID-19 pandemic.  Due to the uncertainty of current and future market conditions, we believe sales of our Printrex oil and gas printers will be negatively impacted until oil and gas prices recover.

TSG.  Due to closures and reduced operating capacity of restaurants, food service establishments, casinos and other gaming establishments resulting from the COVID-19 pandemic, we expect sales of spare parts, service and consumable products to also decline correspondingly due to lower usage while the pandemic persists.

Our gross margin has been negatively impacted and we expect our gross margin to continue to be negatively impacted by the COVID-19 pandemic.  As a result of an expected significantly lower sales level, we believe our gross margin will decline due to fixed manufacturing overhead expenses (such as facility costs, depreciation, etc.) that cannot be reduced or eliminated even with the lower sales level.
17

We have also experienced supply chain disruptions, including delayed product shipments from our two contract manufacturers located in China and Thailand that conduct approximately 80% and 19%, respectively,almost all of our printer and terminal manufacturing, due to reduced operations at these facilities, which are not yet operating at full capacity.facilities.  To date, these disruptions have only minimally impacted deliveries to customers due to our high inventory levels and reduced demand for our products.  However, if the delays are sustained they could lead toor additional disruptions from the pandemic occur, we may have insufficient inventory levels and impair our ability to deliver products to our customers on time or at all.all may be impaired.

While it is difficult to predict the magnitude of the impact that the pandemic and the responsive measures will have on our customers and our business, we have taken several actions to manage our expenses during these turbulent and uncertain times.  Such steps include:

a reduction of our workforce starting in July 2020 by approximately 20% through a combination of employee terminations and temporary furloughs whichthat we expect to continue through the end of 2020;
a 10% reduction in the salaries of all salaried, non-commissioned employees, including executive officers starting in March.March 2020.  From May 1, 2020 subsequent to receiving the PPP Loan (see definition below) until early July 2020, employees below the vice president level were paid their full salary in order to maximizeas a result of the usereceipt of the PPP Loan proceeds.  Beginning in July 2020, we also instituted a 10% pay reduction for all hourly employees;(defined below);
a reduction in sales commissions for all commissioned employees starting in March;March 2020;
a 10% reduction of cash retainer fees for all non-employee director starting in March;March 2020; and
the elimination of discretionary spending wherever possible starting in March.
16
March 2020.

In addition, we have taken further measures to increase liquidity, including the following:

Public Offering – On October 16, 2020, the Company raised net proceeds of $8.7 million, after deducting underwriting discounts, commissions and offering expenses, through an underwritten public offering (the “Offering”) and sold an aggregate of 1,380,000 shares of common stock.  See Part I, Item 1, Note 11 of this Report for further details related to the Offering.
PPP Loan -– On May 1, 2020, the Company was granted a $2.2 million loan (the “PPP Loan”) under the Paycheck Protections Program (the “PPP Loan”“PPP”) administered by the Small Business Administration (“SBA”) established under Division A, Title I of the Coronavirus Aid, Relief, and Economic Security (“CARES”) Act, which enabled us to return our furloughed employees to full time employment and to restore certain pay cuts until the PPP Loan was fully utilized by allowable payroll costs through June 30, 2020.proceeds were exhausted.
New Credit Facility -– On March 13, 2020, we entered into a new credit facility (the "Siena Credit Facility") with Siena Lending Group LLC that provides a revolving credit line of up to $10.0 million, subject to a borrowing base.
Reduced Capital Expenditures -– We also have limited capital expenditures until market conditions improve.

Since the onset of the pandemic, our top priority has been to ensure the health and safety of our employees while continuing to provide our customers with high-quality, personalized service. On March 20, 2020, we instituted work-from-home practices for the majority of our employees to reduce the spread of COVID-19 and to comply with government mandates. Because most of our employees already had laptop computers with remote access into our IT systems, we have experienced only minor reductions in productivity and minimal costs related to the implementation of our work-from-home practices.  In addition, even with the move to a work-from-home environment, our existing internal control structure remained operational and unchanged.

Our distribution centers, deemed an essential service, have remained operational throughout the pandemic.  We implemented a new COVID-19 policy to specifically address health and safety guidelines for employees to adhere to and follow when at work or returning to work.  This policy was based on the COVID-19 safety guidelines recommended from the Centers for Disease Control and Prevention and implements the following operations procedures:

staggered shifts and a rotational or flexible work schedule to minimize the number of employees at any particular facility at a single time;
mandated use of protective equipment, such as masks and gloves, when in common areas, which is provided to employees;
spaced seating in workspaces such as manufacturing cells, lunch/break rooms, conference rooms and other common areas to comply with social distancing guidelines;
employees who (i) show symptoms of COVID-19 or (ii) have been exposed to someone who shows symptoms or has tested positive for COVID-19 are prohibited from reporting to work for 14 days;
all visitors are prohibited from entering all facilities;
daily cleaning and disinfecting protocols at all facilities; and
daily temperature checks of all employees before entering all facilities.
18

We have evaluated the recoverability of the assets on our unaudited Condensed Consolidated Balance Sheet as of JuneSeptember 30, 2020 in accordance with relevant authoritative accounting literature. We considered the disruptions caused by the COVID-19 pandemic, including lower than previously forecasted sales and customer demand, a decline in the price of our common stock and macroeconomic factors potentially impacting accounts receivable, inventory, investments, intangible assets, goodwill and other assets and liabilities.  Where forward-looking estimates are required, we made a good-faith estimate based on information available as of the balance sheet date. We have continued to monitor for indicators of impairment through the date of this Report and reflected accordingly in the accompanying condensed consolidated financial statements.

Notwithstanding the foregoing, there is no assurance that the actions we have taken in response to the pandemic are sufficient or adequate, and we may be required to take additional preventive or responsive measures, as the ultimate extent of the effects of the COVID-19 pandemic on the Company, our financial condition, results of operations, liquidity, and cash flows are uncertain and are dependent on evolving developments which cannot be predicted at this time.  See the risk factors contained in Part I, Item 1A of the 2019 Form 10-K, Part II, Item 1A of our Q1 2020 Form 10-Q and our Q2 2020 Form 10-Q, and Part II, Item 1A, of this Report for further discussion of risks related to COVID-19.

Critical Accounting Judgments and Estimates
Our discussion and analysis of our financial condition and results of operations are based upon our Condensed Consolidated Financial Statements, which have been prepared by us in accordance with accounting principles generally accepted in the United States of America (“U.S. GAAP”).  The presentation of these financial statements requires us to make estimates and judgments that affect the reported amounts of assets, liabilities, revenue and expenses, and the disclosure of contingent assets and liabilities.  Our estimates include those related to revenue recognition, inventory obsolescence, the valuation of deferred tax assets and liabilities, depreciable lives of equipment, warranty obligations, and contingent liabilities.  We base our estimates on historical experience and on various other assumptions that we believe to be reasonable under the circumstances.
17

Goodwill and Intangible Assets. We acquire businesses in purchase transactions that result in the recognition of goodwill and intangible assets. The determination of the value of intangible assets requires management to make estimates and assumptions.  In accordance with ASC 350-20 “Goodwill”, acquired goodwill is not amortized, but is subject to impairment testing at least annually and when an event occurs or circumstances change, which indicates it is more likely than not an impairment exists.  As a result of the effect of COVID-19 on overall economic trends, the Company's operating results and the decrease in the Company’s share price as of March 31, 2020, management determined that potential impairment triggers had occurred and performed impairment testing as of March 31, 2020.  As of March 31, 2020, when the impairment review was performed, we determined that no goodwill or intangible asset impairment had occurred and the fair value of goodwill was higher than our carrying value.  As of June 30, 2020 and September 30, 2020, we determined that no new triggering events had occurred during the second quarter or the third quarter of 2020 and, in accordance with ASC 350-20, an updated impairment review was not performed.  Refer to Note 1 to the Consolidated Financial Statements included in Part I, Item 1 of this Report for additional information about the valuation of goodwill, indefinite-lived intangible assets and long-lived assets.

For a complete description of our accounting policies other than goodwill and intangible assets, see Part II, Item 7, “Management’s Discussion and Analysis of Financial Condition and Results of Operations – Critical Accounting Policies and Estimates,” of our 2019 Form 10-K.  We have reviewed those policies and determined that they remain our critical accounting policies for the sixnine months ended JuneSeptember 30, 2020.

Results of Operations: Three months ended JuneSeptember 30, 2020 compared to three months ended JuneSeptember 30, 2019

Net Sales. Net sales, which include printer, terminal and software sales, as well as sales of replacement parts, consumables and maintenance and repair services, by market for the three months endedJune September 30, 2020 and 2019 are reflected in the table below (in thousands, except percentages).We have reclassified sales of labels and other recurring revenue items, which includes extended warranty and service contracts, and technical support services related to our food service technology market, previously included in TSG, to Food service technology for all periods presented in this Report.

 Three Months Ended  Three Months Ended     Three Months Ended  Three Months Ended    
 June 30, 2020  June 30, 2019  $ Change  % Change  September 30, 2020  September 30, 2019  $ Change  % Change 
Food service technology
 
$
1,204
   
22.8
%
 
$
1,123
   
9.9
%
 
$
81
   
7.2
%
 
$
2,349
   
32.2
%
 
$
1,951
   
16.7
%
 
$
398
   
20.4
%
POS automation and banking
  
481
   
9.1
%
  
1,644
   
14.5
%
  
(1,163
)
  
(70.7
%)
  
742
   
10.2
%
  
1,514
   
13.0
%
  
(772
)
  
(51.0
%)
Casino and gaming
  
1,360
   
25.7
%
  
5,631
   
49.6
%
  
(4,271
)
  
(75.8
%)
  
2,009
   
27.5
%
  
5,074
   
43.4
%
  
(3,065
)
  
(60.4
%)
Lottery
  
817
   
15.5
%
  
134
   
1.2
%
  
683
   
509.7
%
  
–
   
0.0
%
  
95
   
0.8
%
  
(95
)
  
(100.0
%)
Printrex
  
8
   
0.1
%
  
285
   
2.5
%
  
(277
)
  
(97.2
%)
  
107
   
1.4
%
  
296
   
2.5
%
  
(189
)
  
(63.9
%)
TSG
  
1,415
   
26.8
%
  
2,533
   
22.3
%
  
(1,118
)
  
(44.1
%)
  
2,093
   
28.7
%
  
2,756
   
23.6
%
  
(663
)
  
(24.1
%)
 
$
5,285
   
100.0
%
 
$
11,350
   
100.0
%
 
$
(6,065
)
  
(53.4
%)
 
$
7,300
   
100.0
%
 
$
11,686
   
100.0
%
 
$
(4,386
)
  
(37.5
%)
                                                
International *
 
$
684
   
12.9
%
 
$
2,635
   
23.2
%
 
$
(1,951
)
  
(74.0
%)
 
$
1,013
   
13.9
%
 
$
2,815
   
24.1
%
 
$
(1,802
)
  
(64.0
%)
19

*International sales do not include sales of printers and terminals made to domestic distributors or other domestic customers who may, in turn, ship those printers and terminals to international destinations.

Net sales for the secondthird quarter of 2020 decreased $6.1$4.4 million, or 53%38%, from the same period in 2019.  Printer, terminal and other hardware sales volume decreased 64%58% to approximately 10,00011,000 units for the secondthird quarter of 2020 due to volume decreases in all our markets, but driven primarily by a 79%64% decrease in unit volume from the casino and gaming market and, to a lesser extent, a 58%45% decrease in the POS automation and banking market.  These decreases were partially offset by a 373% increase in unit volume in the lottery market.  The average selling price of our printers, terminals and other hardware increased 4%3% for the secondthird quarter of 2020 compared to the secondthird quarter of 2019 primarily due primarily to a lower level of POS automation and banking printer sales, which sell at a lower price than our other products.  The sales volume decreases were partially offset by a $1 million, or 157% increase in software, labels and other recurring revenue from our food service technology market.

International sales for the secondthird quarter of 2020 decreased $2.0$1.8 million, or 74%64%, from the same period in 2019 primarily due primarily to an 82%80% decrease in sales in the international casino and gaming market.

18
Food service technology. Our primary offering in the food service technology market is our BOHA! ecosystem, which combines our latest generation terminal, cloud-based software applications and related hardware into a unique solution to automate back-of-house operations in restaurants, convenience stores and food service operations.  The software component of BOHA! consists of a suite of software-as-a-service (“SaaS”)-based applications, including applications for inventory management, temperature monitoring of food and equipment, timers, food safety labeling, food recalls, checklists and procedures, equipment service management, and delivery management.  These applications are combined into a single platform with the associated hardware, which includes the BOHA! terminal, handheld devices, tablets, temperature probes and temperature sensors. The BOHA! terminal combines the software and hardware components in a device that includes an operating system, touchscreen and one or two thermal print mechanisms that print easy-to-read food rotation labels, grab and go labels for prepared foods, and “enjoy by” date labels.  The BOHA! terminal is equipped with the TransAct Enterprise Management System to ensure that only approved applications and functions are available on the device and allows over-the-air updates to the applications and operating system.  BOHA! helps food service establishments and restaurants (including fine dining, casual dining, fast casual and quick-serve restaurants, convenience stores, hospitality establishments and contract food service providers) effectively manage food safety and grab-and-go initiatives, as well as automate and manage back-of-house operations.  Recurring revenue from BOHA! is generated by software sales, including software subscriptions that are charged to customers upfront on a per-application basis, as well as sales of labels, extended warranty and service contracts, and technical support services.  Sales of our worldwide food service technology products for the three months ended JuneSeptember 30, 2020 and 2019 were as follows (in thousands, except percentages):

 
Three Months Ended
  
Three Months Ended
     
Three Months Ended
  
Three Months Ended
    
 
June 30, 2020
  
June 30, 2019
  
$ Change
  
% Change
  
September 30, 2020
  
September 30, 2019
  
$ Change
  
% Change
 
Domestic
 
$
1,056
   
87.7
%
 
$
978
   
87.1
%
 
$
78
   
8.0
%
 
$
2,081
   
88.6
%
 
$
1,730
   
88.7
%
 
$
351
   
20.3
%
International
  
148
   
12.3
%
  
145
   
12.9
%
  
3
   
2.1
%
  
268
   
11.4
%
  
221
   
11.3
%
  
47
   
21.3
%
 
$
1,204
   
100.0
%
 
$
1,123
   
100.0
%
 
$
81
   
7.2
%
 
$
2,349
   
100.0
%
 
$
1,951
   
100.0
%
 
$
398
   
20.4
%

 
Three Months Ended
  
Three Months Ended
     
Three Months Ended
  
Three Months Ended
    
 
June 30, 2020
  
June 30, 2019
  
$ Change
  
% Change
  
September 30, 2020
  
September 30, 2019
  
$ Change
  
% Change
 
Hardware
 
$
545
   
45.3
%
 
$
798
   
71.1
%
 
$
(253
)
  
(31.7
%)
 
$
771
   
32.8
%
 
$
1,338
   
68.6
%
 
$
(567
)
  
(42.4
%)
Software, labels and other recurring revenue
  
659
   
54.7
%
  
325
   
28.9
%
  
334
   
102.8
%
  
1,578
   
67.2
%
  
613
   
31.4
%
  
965
   
157.4
%
 
$
1,204
   
100.0
%
 
$
1,123
   
100.0
%
 
$
81
   
7.2
%
 
$
2,349
   
100.0
%
 
$
1,951
   
100.0
%
 
$
398
   
20.4
%

The increase in food service technology sales for the secondthird quarter of 2020 compared to the secondthird quarter of 2019 was driven primarily by sales of our BOHA! software, labels and other recurring revenue.  Sales of BOHA! software recognized on a SaaS subscription basis, labels and other recurring revenue increased by 103%157%, including a 116% increase inprimarily due to increased label sales and, to a 291% increase inlesser extent, increased software sales, compared to the prior year period, despite the impact from the COVID-19 pandemic, though suchpandemic.  The increase of label sales hadfor the third quarter of 2020 was primarily due to an initial stocking order to a low base following the launchdistributor of BOHA! in March 2019.a large convenience store chain as well as increased usage by existing customers.  Hardware sales for the secondthird quarter of 2020 decreased 32%42% compared to the secondthird quarter of 2019 primarily due to the impact from the COVID-19 pandemic that resulted in widespread store closings and/or substantially reduced customer operations.
20

POS automation and banking. Revenue from the POS automation and banking market includes sales of thermal printers used primarily by quick serve restaurants located either at the checkout counter or within self-service kiosks to print receipts for consumers or print on linerless labels.  Prior to 2020, revenue included sales of inkjet printers used by banks, credit unions and other financial institutions to print deposit or withdrawal receipts and/or validate checks at bank teller stations.  We exited the banking market during 2018.  Sales of our worldwide POS automation and banking products for the three months ended JuneSeptember 30, 2020 and 2019 were as follows (in thousands, except percentages):

 Three Months Ended  Three Months Ended     Three Months Ended  Three Months Ended    
 
June 30, 2020
  
June 30, 2019
  
$ Change
  
% Change
  
September 30, 2020
  
September 30, 2019
  
$ Change
  
% Change
 
Domestic
 
$
481
   
100.0
%
 
$
1,639
   
99.7
%
 
$
(1,158
)
  
(70.7
%)
 
$
739
   
99.6
%
 
$
1,494
   
98.7
%
 
$
(755
)
  
(50.5
%)
International
  
–
   
0.0
%
  
5
   
0.3
%
  
(5
)
  
(100.0
%)
  
3
   
0.4
%
  
20
   
1.3
%
  
(17
)
  
(85.0
%)
 
$
481
   
100.0
%
 
$
1,644
   
100.0
%
 
$
(1,163
)
  
(70.7
%)
 
$
742
   
100.0
%
 
$
1,514
   
100.0
%
 
$
(772
)
  
(51.0
%)

The decrease in both domestic and international POS automation and banking product revenue for the secondthird quarter of 2020 compared to the secondthird quarter of 2019 was primarily driven by a 70%47% decrease in domestic and international sales of our Ithaca® 9000 printer duelargely attributable to fewer sales to McDonald’s which we believe resulted from the impact of the COVID-19 pandemic on sales to McDonald’s.

19
pandemic.

Casino and gaming. Revenue from the casino and gaming market includes sales of thermal ticket printers used in slot machines, video lottery terminals, and other gaming machines that print tickets or receipts instead of issuing coins at casinos and racetracks and other gaming venues worldwide.  Revenue from this market also includes sales of thermal roll-fed printers used in the international off-premise gaming market in gaming machines such as Amusement with Prizes, Skills with Prizes and Fixed Odds Betting Terminals at non-casino gaming and sports betting establishments. Revenue from this market also includes royalties related to our patented casino and gaming technology.  In addition, casino and gaming market revenue includes sales of the EPICENTRAL™ print system, our software solution (including annual software maintenance), that enables casino operators to create promotional coupons and marketing messages and to print them in real-time at the slot machine.  Sales of our worldwide casino and gaming products for the three months ended JuneSeptember 30, 2020 and 2019 were as follows (in thousands, except percentages):

 
Three Months Ended
  
Three Months Ended
     
Three Months Ended
  
Three Months Ended
    
 
June 30, 2020
  
June 30, 2019
  
$ Change
  
% Change
  
September 30, 2020
  
September 30, 2019
  
$ Change
  
% Change
 
Domestic
 
$
970
   
71.3
%
 
$
3,492
   
62.0
%
 
$
(2,522
)
  
(72.2
%)
 
$
1,552
   
77.3
%
 
$
2,849
   
56.1
%
 
$
(1,297
)
  
(45.5
%)
International
  
390
   
28.7
%
  
2,139
   
38.0
%
  
(1,749
)
  
(81.8
%)
  
457
   
22.7
%
  
2,225
   
43.9
%
  
(1,768
)
  
(79.5
%)
 
$
1,360
   
100.0
%
 
$
5,631
   
100.0
%
 
$
(4,271
)
  
(75.8
%)
 
$
2,009
   
100.0
%
 
$
5,074
   
100.0
%
 
$
(3,065
)
  
(60.4
%)

The decrease in domestic sales of our casino and gaming products was primarily due to a 74%46% decline in domestic sales of our thermal casino printers in the secondthird quarter of 2020 compared to the secondthird quarter of 2019, driven by industry-wide weakness resulting in lower sales to our OEMs as they were negatively impacted by casino closures through mostthe COVID-19 pandemic.  Many casinos reopened during the third quarter of 2020, although at reduced capacities, which resulted in improved sales in the third quarter of 2020 compared to the second quarter of 2020 due to the COVID-19 pandemic.2020.  We had no new EPICENTRAL™ software installations during the secondthird quarter of 2020 or 2019.  Sales of domestic EPICENTRALTM are project based and, as a result, may fluctuate significantly quarter-to-quarter and year-to-year.

The decrease in international sales of our casino and gaming products in the secondthird quarter of 2020 compared to the secondthird quarter of 2019 was primarily due to a 76%an 81% decrease in sales of our thermal casino printers and a 92%76% decrease in sales of our off-premise gaming printers dueattributable to the negative impactimpacts of the COVID-19 pandemic.pandemic on the international casino and gaming industry.

Lottery. Revenue from the lottery market includes sales of thermal on-line and other lottery printers primarily to International Game Technology and its subsidiaries (“IGT”) and, to a lesser extent, other lottery system companies for various lottery applications. Sales of our worldwide lottery printers for the three months ended JuneSeptember 30, 2020 and 2019 were as follows (in thousands, except percentages):

 Three Months Ended  Three Months Ended     Three Months Ended  Three Months Ended    
 
June 30, 2020
  
June 30, 2019
  
$ Change
  
% Change
  
September 30, 2020
  
September 30, 2019
  
$ Change
  
% Change
 
Domestic
 
$
817
   
100.0
%
 
$
132
   
98.5
%
 
$
685
   
518.9
%
 
$
–
   
0.0
%
 
$
95
   
100.0
%
 
$
(95
)
  
(100.0
%)
International
  
–
   
0.0
%
  
2
   
1.5
%
  
(2
)
  
(100.0
%)
  
–
   
0.0
%
  
–
   
0.0
%
  
–
   
0.0
%
 
$
817
   
100.0
%
 
$
134
   
100.0
%
 
$
683
   
509.7
%
 
$
–
   
0.0
%
 
$
95
   
100.0
%
 
$
(95
)
  
(100.0
%)
21

Our sales to IGT are directly dependent on the timing and number of new and upgraded lottery terminal installations that IGT performs, and as a result, may fluctuate significantly quarter-to-quarter and year-to-year.  Our sales to IGT are not indicative of IGT’s overall business or revenue.  On December 31, 2019, we allowed our non-exclusive agreement to provide lottery terminal printers to IGT to expire, as we have decided to exit the lottery market and to shift our focus towards our higher-value, technology enabled food service technology and casino and gaming products.  As a result, IGT made a final purchase of our lottery printers during the second quarter of 2020 and we do not expect any further lottery printer sales in the future.

Printrex. Printrex branded printers are sold into markets that include wide format, desktop and rack mounted and vehicle mounted black/white thermal printers used by customers to log and plot oil field, seismic and down hole well drilling data in the oil and gas exploration industry.  It also includes high-speed color inkjet desktop printers used to print logs at the data centers of the oil and gas field service companies.  Sales of our worldwide Printrex printers for the three months ended JuneSeptember 30, 2020 and 2019 were as follows (in thousands, except percentages):

 
Three Months Ended
  
Three Months Ended
     
Three Months Ended
  
Three Months Ended
    
 
June 30, 2020
  
June 30, 2019
  
$ Change
  
% Change
  
September 30, 2020
  
September 30, 2019
  
$ Change
  
% Change
 
Domestic
 
$
6
   
75.0
%
 
$
230
   
80.7
%
 
$
(224
)
  
(97.4
%)
 
$
5
   
4.7
%
 
$
213
   
72.0
%
 
$
(208
)
  
(97.7
%)
International
  
2
   
25.0
%
  
55
   
19.3
%
  
(53
)
  
(96.4
%)
  
102
   
95.3
%
  
83
   
28.0
%
  
19
   
22.9
%
 
$
8
   
100.0
%
 
$
285
   
100.0
%
 
$
(277
)
  
(97.2
%)
 
$
107
   
100.0
%
 
$
296
   
100.0
%
 
$
(189
)
  
(63.9
%)

The decrease in sales of Printrex printers for the secondthird quarter of 2020 compared to the secondthird quarter of 2019 resulted primarily from lower domestic and international sales in the oil and gas market which was negatively impacted by the decline in worldwide oil prices largely attributable to the COVID-19 pandemic.  Due to the uncertainty of current and future market conditions, attributablewhich may continue to be negatively impacted by the COVID-19 pandemic, we are unable to reasonably estimate the ultimate impact to our Printrex market, but we expect Printrex sales in fiscal year 2020 to be less than Printrex sales in fiscal year 2019.

20

TSG. Revenue generated by our TSG includes sales of consumable products (inkjet cartridges, ribbons, POS receipt paper, and other printing supplies), replacement parts, maintenance and repair services, testing services, refurbished printers, and shipping and handling charges.  TSG sales for all periods presented in this Report exclude the sales of labels, extended warranty and service contracts, and technical support services related to our food service technology market, which have been reclassified to Food Service Technology.  Sales in our worldwide TSG market for the three months ended JuneSeptember 30, 2020 and 2019 were as follows (in thousands, except percentages):

 
Three Months Ended
  
Three Months Ended
     
Three Months Ended
  
Three Months Ended
    
 
June 30, 2020
  
June 30, 2019
  
$ Change
  
% Change
  
September 30, 2020
  
September 30, 2019
  
$ Change
  
% Change
 
Domestic
 
$
1,271
   
89.8
%
 
$
2,244
   
88.6
%
 
$
(973
)
  
(43.4
%)
 
$
1,910
   
91.3
%
 
$
2,490
   
90.3
%
 
$
(580
)
  
(23.3
%)
International
  
144
   
10.2
%
  
289
   
11.4
%
  
(145
)
  
(50.2
%)
  
183
   
8.7
%
  
266
   
9.7
%
  
(83
)
  
(31.2
%)
 
$
1,415
   
100.0
%
 
$
2,533
   
100.0
%
 
$
(1,118
)
  
(44.1
%)
 
$
2,093
   
100.0
%
 
$
2,756
   
100.0
%
 
$
(663
)
  
(24.1
%)

The decrease in domestic revenue from TSG for the secondthird quarter of 2020 as compared to the secondthird quarter of 2019 was primarily due to a 83%77% decline in consumable sales resulting largely from lower sales of legacy HP inkjet cartridges used in our banking printers, as we exited the banking market at the end of 2018, and to a lesser extent, lower sales of legacy POS receipt paper.  In addition, we experienced a 24% decrease in sales of replacement parts, primarily due to lower sales volume of  lottery printer spare parts to IGT, which sales can vary significantly from quarter to quarter, and a 35%45% decrease in service sales primarily related to a service contract with a banking customer that is expected to end in 2020.  These decreases were partially offset by a 15% increase in sales of replacement parts, primarily due to higher sales volume of lottery printer spare parts to IGT, which sales can vary significantly from quarter to quarter.  We expect TSG sales to decrease for the full year 2020 compared to the full year 2019 due to lower expected sales of lottery printer spare parts to IGT as we exited the lottery market at the end of 2019legacy HP inkjet cartridges and lower service sales related to the service contract with a banking customer that is expected to end in 2020.

Internationally, TSG revenue decreased for the secondthird quarter of 2020 compared to the secondthird quarter of 2019 primarily due to a 60%52% decrease in sales of replacement parts and accessories to international casino and gaming customers dueattributable to the impactnegative impacts of the COVID-19 pandemic and the resulting closures of many casinos and other gaming establishments, which are gradually being reversed.began to reopen during the third quarter of 2020.
22

Gross Profit.  Gross profit for the three months ended JuneSeptember 30, 2020 and 2019 is summarized below (in thousands, except percentages):

Three Months Ended
June 30,
  
Percent
  
Percent of
  
Percent of
 
Three Months Ended
September 30,
Three Months Ended
September 30,
  
Percent
  
Percent of
  
Percent of
 
2020
2020
  
2019
  
Change
  
Total Sales - 2020
  
Total Sales - 2019
 
2020
  
2019
  
Change
  
Total Sales - 2020
  
Total Sales - 2019
 
$
2,290
  
$
5,704
   
(59.9
%)
  
43.3
%
  
50.3
%
3,349
  
$
5,546
   
(39.6
%)
  
45.9
%
  
47.5
%

Gross profit is measured as revenue less cost of sales, which includes primarily the cost of all raw materials and component parts, direct labor, manufacturing overhead expenses, cost of finished products purchased directly from our contract manufacturers and expenses associated with installations and support of our EPICENTRALTM print system and BOHA! ecosystem.  For the secondthird quarter of 2020, gross profit decreased $3.4$2.2 million, or 60%40%, as compared to the third quarter of 2019 due primarilylargely to a 53%38% decline in sales duringworldwide sales.  Gross margin decreased 160 basis points to 45.9% for the secondthird quarter of 2020 compared to 47.5% for the secondthird quarter of 2019.  Gross margin decreased 700 basis points to 43.3% for the second quarter of 2020 compared to 50.3% for the second quarter of 2019 primarily due to the impact of fixed manufacturing overhead expenses on lower sales volume as a result of the effects of the COVID-19 pandemic, partially offset by cost saving measures taken in late Marchearlier in the year in response to the COVID-19 pandemic.

Operating Expenses - Engineering, Design and Product Development.  Engineering, design and product development expense for the three months ended JuneSeptember 30, 2020 and 2019 is summarized below (in thousands, except percentages):

Three Months Ended
June 30,
  
Percent
  
Percent of
  
Percent of
 
Three Months Ended
September 30,
Three Months Ended
September 30,
  
Percent
  
Percent of
  
Percent of
 
2020
2020
  
2019
  
Change
  
Total Sales - 2020
  
Total Sales - 2019
 
2020
  
2019
  
Change
  
Total Sales - 2020
  
Total Sales - 2019
 
$
1,367
  
$
1,115
   
22.6
%
  
25.9
%
  
9.8
%
1,445
  
$
1,048
   
37.9
%
  
19.8
%
  
9.0
%

Engineering, design and product development expense primarily includes salary and payroll related expenses for our hardware and software engineering staff, depreciation and design expenses (including prototype printer expenses, outside design, development and testing services, supplies and contract software development expenses).  Such expenses increased $252 thousand,$0.4 million, or 23%38% for the secondthird quarter of 2020 compared to the secondthird quarter of 2019, primarily due to continued and expanded development of our food service technology products.  We expect engineering, design and product development expense for the full year 2020 to be slightly higher than the full year 2019, as we expect to continue our strategic investments in our food service technology products despite the COVID-19 pandemic.

21
Operating Expenses - Selling and Marketing. Selling and marketing expense for the three months ended JuneSeptember 30, 2020 and 2019 is summarized below (in thousands, except percentages):

Three Months Ended
June 30,
  
Percent
  
Percent of
  
Percent of
 
Three Months Ended
September 30,
Three Months Ended
September 30,
  
Percent
  
Percent of
  
Percent of
 
2020
2020
  
2019
  
Change
  
Total Sales - 2020
  
Total Sales - 2019
 
2020
  
2019
  
Change
  
Total Sales - 2020
  
Total Sales - 2019
 
$
1,419
  
$
2,089
   
(32.1
%)
  
26.8
%
  
18.4
%
1,258
  
$
1,947
   
(35.4
%)
  
17.2
%
  
16.7
%

Selling and marketing expense primarily includes salaries and payroll related expenses for our sales and marketing staff, sales commissions, travel expenses, expenses associated with the lease of sales offices, advertising, trade show expenses, public relations, e-commerce and other promotional marketing expenses.  Such expenses decreased $670 thousand,$0.7 million, or 32%35%, for the secondthird quarter of 2020 compared to the secondthird quarter of 2019 primarily due to continued cost saving measures taken in late Marchimplemented during the third quarter of 2020 in response to the expected impact of the COVID-19 pandemic.  The Company expects to maintain these cost saving measures infor the near term.remainder of 2020.
23

Operating Expenses - General and Administrative. General and administrative expense for the three months ended JuneSeptember 30, 2020 and 2019 is summarized below (in thousands, except percentages):

Three Months Ended
June 30,
  
Percent
  
Percent of
  
Percent of
 
Three Months Ended
September 30,
Three Months Ended
September 30,
  
Percent
  
Percent of
  
Percent of
 
2020
2020
  
2019
  
Change
  
Total Sales - 2020
  
Total Sales - 2019
 
2020
  
2019
  
Change
  
Total Sales - 2020
  
Total Sales - 2019
 
$
2,242
  
$
2,191
   
2.3
%
  
42.4
%
  
19.3
%
2,125
  
$
2,239
   
(5.1
%)
  
29.1
%
  
19.2
%

General and administrative expenses primarily include salaries, incentive compensation, and other payroll related expenses for our executive, accounting, human resources, business development and information technology staff, expenses for our corporate headquarters, professional and legal expenses, telecommunication expenses, and other expenses related to being a publicly-traded company.  General and administrative expenses increased $51 thousand,decreased $0.1 million, or 2%5%, in the secondthird quarter of 2020 compared to the secondthird quarter of 2019 primarily due primarily to higherlower professional and legal expenses partially offset by a decrease inand lower discretionary spending due toresulting from the cost saving initiatives enactedimplemented in response to the COVID-19 pandemic.

Operating (Loss) Income. Operating income for the three months ended JuneSeptember 30, 2020 and 2019 is summarized below (in thousands, except percentages):

Three Months Ended
June 30,
  
Percent
  
Percent of
  
Percent of
 
Three Months Ended
September 30,
Three Months Ended
September 30,
  
Percent
  
Percent of
  
Percent of
 
2020
2020
  
2019
  
Change
  
Total Sales - 2020
  
Total Sales - 2019
 
2020
  
2019
  
Change
  
Total Sales - 2020
  
Total Sales - 2019
 
$
(2,738
)
 
$
309
   
(986.1
%)
  
(51.8
%)
  
2.7
%
(1,479
)
 
$
312
   
(574.0
%)
  
(20.3
%)
  
2.7
%

Operating income decreased $3$1.8 million for the secondthird quarter of 2020 compared to the secondthird quarter of 2019 primarily due primarily to thea 38% decrease in sales of 53% and a 700160 basis point decline in gross margin due toresulting from the impact fromnegative impacts of the COVID-19 pandemic.  The decrease in operating income was partially offset by a 7%an 8% decrease in operating expenses due to the cost saving initiatives in place forduring the secondthird quarter of 2020.

Interest, net. We recorded net interest expense of $25$19 thousand for the secondthird quarter of 2020 compared to $7 thousandno interest income or expense for the secondthird quarter of 2019.  The increase in interest expense was primarily due to interest onfees incurred for unused borrowings from ourunder the Siena Credit Facility, which has a higher unused borrowing rate than the TD Bank revolving line of credit that was in the second quarter of 2020 compared to no borrowingsplace during the secondthird quarter of 2019.  We expect net interest expense to increase for the full yearfourth quarter of 2020 compared to be lower than the full year 2019third quarter of 2020 due to anticipated borrowings from our revolving lineexpected interest income earned on the $8.7 million of credit in 2020 resultingnet proceeds received from the COVID-19 pandemic and the ramping up of investment in our food service technology market compared to no borrowings during 2019.Offering.

Other, net. We recorded other expenseincome of $11$116 thousand for the secondthird quarter of 2020 compared to $142other expense of $71 thousand for the secondthird quarter of 2019 due to lower foreign currency exchange lossesgains recorded by our U.K. subsidiary for the secondthird quarter of 2020 compared to foreign exchanges losses recorded for the secondthird quarter of 2019.  Going forward, we may continue to experience more foreign exchange gains or losses depending on the level of sales to European customers through our U.K. subsidiary and the fluctuation in exchange rates of the Euro and Pound Sterling against the U.S. Dollar, which may be impacted by volatility in global economic conditions due to the COVID-19 pandemic.

Income Taxes. We recorded an income tax benefit for the secondthird quarter of 2020 of $921$515 thousand at an effective tax rate of 33.2%37.3%, compared to an income tax benefit for the secondthird quarter of 2019 of $26$143 thousand at an effective tax rate of -16.3%(59.3%).  The effective tax rate for the secondthird quarter of 2020 was higher asbecause it included the impact of the net operating loss (“NOL”) that we expect to carry back to prior years.  The CARES Act permits NOLs incurred in 2018, 2019 and 2020 to be carried back to each of the five preceding taxable years to generate a refund of previously paid income taxes.  We expect to generate a NOL for 2020 which we will carry back to tax years that had a federal statutory tax rate of 34% compared to 21% in 2020.  The effective tax rate for the secondthird quarter of 2019 was lower asbecause it included the foreign-derived intangible income (“FDII”) deduction under the Tax Cuts and Jobs Act of 2017, as well as near breakeven pre-tax income in the secondthird quarter of 2019.

Net (Loss) Income. We reported a net loss for the secondthird quarter of 2020 of $1.9$0.9 million, or $(0.25)$(0.11) per diluted share, compared to net income of $0.2$0.4 million, or $0.02$0.05 per diluted share, for the secondthird quarter of 2019.
2224

Results of Operations:   SixNine months ended JuneSeptember 30, 2020 compared to sixnine months ended JuneSeptember 30, 2019

Net Sales. Net sales, which include printer, terminal and software sales, as well as sales of replacement parts, consumables and maintenance and repair services, by market for the sixnine months ended JuneSeptember 30, 2020 and 2019 are reflected in the table below (in thousands, except percentages). We have reclassified sales of labels and other recurring revenue items, which includes extended warranty and service contracts, and technical support services related to our food service technology market, previously included in TSG, to Food service technology for all periods presented in this Report.

 Six Months Ended  Six Months Ended     Nine Months Ended  Nine Months Ended    
 
June 30, 2020
  
June 30, 2019
  
$ Change
  
% Change
  
September 30, 2020
  
September 30, 2019
  
$ Change
  
% Change
 
Food service technology
 
$
2,575
   
16.6
%
 
$
2,336
   
10.2
%
 
$
239
   
10.2
%
 
$
4,924
   
21.6
%
 
$
4,287
   
12.4
%
 
$
637
   
14.9
%
POS automation and banking
  
2,039
   
13.1
%
  
2,921
   
12.8
%
  
(882
)
  
(30.2
%)
  
2,781
   
12.2
%
  
4,435
   
12.8
%
  
(1,654
)
  
(37.3
%)
Casino and gaming
  
6,291
   
40.5
%
  
11,114
   
48.5
%
  
(4,823
)
  
(43.4
%)
  
8,300
   
36.3
%
  
16,188
   
46.8
%
  
(7,888
)
  
(48.7
%)
Lottery
  
817
   
5.3
%
  
831
   
3.6
%
  
(14
)
  
(1.7
%)
  
817
   
3.6
%
  
926
   
2.7
%
  
(109
)
  
(11.8
%)
Printrex
  
125
   
0.8
%
  
627
   
2.7
%
  
(502
)
  
(80.1
%)
  
232
   
1.0
%
  
923
   
2.7
%
  
(691
)
  
(74.9
%)
TSG
  
3,685
   
23.7
%
  
5,071
   
22.2
%
  
(1,386
)
  
(27.3
%)
  
5,778
   
25.3
%
  
7,827
   
22.6
%
  
(2,049
)
  
(26.2
%)
 
$
15,532
   
100.0
%
 
$
22,900
   
100.0
%
 
$
(7,368
)
  
(32.2
%)
 
$
22,832
   
100.0
%
 
$
34,586
   
100.0
%
 
$
(11,754
)
  
(34.0
%)
                                                
International *
 
$
3,516
   
22.6
%
 
$
5,178
   
22.6
%
 
$
(1,662
)
  
(32.1
%)
 
$
4,529
   
19.8
%
 
$
7,993
   
23.1
%
 
$
(3,464
)
  
(43.3
%)

*International sales do not include sales of printers and terminals made to domestic distributors or other domestic customers who may, in turn, ship those printers and terminals to international destinations.

Net sales for the first sixnine months of 2020 decreased $7.4$11.8 million, or 32%34%, from the same period in 2019. Printer, terminal and other hardware sales volume decreased by 38%45% to approximately 35,00046,000 units for the first sixnine months of 2020 driven by decreases across all our markets.  These volume decreases were primarily due to a 45%51% decrease in unit volume from the casino and gaming market and, to a lesser extent, a 23% and 27%30% unit decrease in our POS automation and banking market and lottery market, respectively.market.  The average selling price of our printers, terminals and other hardware remained consistent decreasing 1% for the first sixnine months of 2020 compared to the first sixnine months of 2019.  The sales volume decreases were partially offset by a $1.6 million, or 129% increase in software, labels and other recurring revenue from our food service technology market.

International sales decreased $1.7$3.5 million, or 32%43%, primarily driven by a 34%50% decrease of international casino and gaming sales.

Food service technology. Sales of our worldwide food service technology products for the sixnine months ended JuneSeptember 30, 2020 and 2019 are reflected in the tables below (in thousands, except percentages). We have reclassified sales of labels and other recurring revenue items, which includes  extended warranty and service contracts, and technical support services related to our food service technology market, previously included in TSG to Food service technology for all periods presented in this Report.

 
Six Months Ended
  
Six Months Ended
     
Nine Months Ended
  
Nine Months Ended
    
 
June 30, 2020
  
June 30, 2019
  
$ Change
  
% Change
  
September 30, 2020
  
September 30, 2019
  
$ Change
  
% Change
 
Domestic
 
$
2,295
   
89.1
%
 
$
2,095
   
89.7
%
 
$
200
   
9.5
%
 
$
4,376
   
88.9
%
 
$
3,825
   
89.2
%
 
$
551
   
14.4
%
International
  
280
   
10.9
%
  
241
   
10.3
%
  
39
   
16.2
%
  
548
   
11.1
%
  
462
   
10.8
%
  
86
   
18.6
%
 
$
2,575
   
100.0
%
 
$
2,336
   
100.0
%
 
$
239
   
10.2
%
 
$
4,924
   
100.0
%
 
$
4,287
   
100.0
%
 
$
637
   
14.9
%

 
Six Months Ended
  
Six Months Ended
     
Nine Months Ended
  
Nine Months Ended
    
 
June 30, 2020
  
June 30, 2019
  
$ Change
  
% Change
  
September 30, 2020
  
September 30, 2019
  
$ Change
  
% Change
 
Hardware
 
$
1,300
   
50.5
%
 
$
1,701
   
72.8
%
 
$
(401
)
  
(23.6
%)
 
$
2,071
   
42.1
%
 
$
3,040
   
71.0
%
 
$
(969
)
  
(31.9
%)
Software, labels and other recurring revenue
  
1,275
   
49.5
%
  
635
   
27.2
%
  
640
   
100.8
%
  
2,853
   
57.9
%
  
1,247
   
29.0
%
  
1,606
   
128.8
%
 
$
2,575
   
100.0
%
 
$
2,336
   
100.0
%
 
$
239
   
10.2
%
 
$
4,924
   
100.0
%
 
$
4,287
   
100.0
%
 
$
637
   
14.9
%

The increase in food service technology sales in the first sixnine months of 2020 compared to the first sixnine months of 2019 was driven primarily by sales of our BOHA! software, labels and other recurring revenue.  Sales of BOHA! software recognized on a SaaS subscription basis, labels and other recurring revenue increased by 101%129%, including a 102% increase inprimarily due to increased label sales and, to a 333% increase inlesser extent,  increased software sales, compared to the prior year period.  Sales for the prior year period though off a low base followingwere significantly lower due to the launch of BOHA! innot occurring until March 2019.  The large increase of label sales for the first nine months of 2020 was primarily due to an initial stocking order to a distributor of a large convenience store chain for the third quarter of 2020 as well as increased usage by existing customers.  Hardware sales declined by 24% primarily attributablefor the first nine month of 2020 decreased 32% compared to lower salesthe first nine months of our AccuDate 9700 terminal2019 primarily due to the impact from the COVID-19 pandemic that resulted in widespread store closings and/or substantially reduced customer operations.
2325

POS automation and banking. Sales of our worldwide POS automation and banking products for the sixnine months ended JuneSeptember 30, 2020 and 2019 were as follows (in thousands, except percentages):

 
Six Months Ended
  
Six Months Ended
     
Nine Months Ended
  
Nine Months Ended
    
 
June 30, 2020
  
June 30, 2019
  
$ Change
  
% Change
  
September 30, 2020
  
September 30, 2019
  
$ Change
  
% Change
 
Domestic
 
$
2,035
   
99.8
%
 
$
2,898
   
99.2
%
 
$
(863
)
  
(29.8
%)
 
$
2,774
   
99.7
%
 
$
4,392
   
99.0
%
 
$
(1,618
)
  
(36.8
%)
International
  
4
   
0.2
%
  
23
   
0.8
%
  
(19
)
  
(82.6
%)
  
7
   
0.3
%
  
43
   
1.0
%
  
(36
)
  
(83.7
%)
 
$
2,039
   
100.0
%
 
$
2,921
   
100.0
%
 
$
(882
)
  
(30.2
%)
 
$
2,781
   
100.0
%
 
$
4,435
   
100.0
%
 
$
(1,654
)
  
(37.3
%)

The decrease in both domestic and international POS automation and banking sales for the first sixnine months of 2020 compared to the first sixnine months of 2019 was primarily driven by a 29%35% decrease in domestic and international sales of our Ithaca® 9000 printer duelargely attributable to the impact offewer sales to McDonald’s which we believe resulted from the  COVID-19 pandemic on sales to McDonald’s.pandemic.

Casino and gaming. Sales of our worldwide casino and gaming products for the sixnine months ended JuneSeptember 30, 2020 and 2019 were as follows (in thousands, except percentages):

 
Six Months Ended
  
Six Months Ended
     
Nine Months Ended
  
Nine Months Ended
    
 
June 30, 2020
  
June 30, 2019
  
$ Change
  
% Change
  
September 30, 2020
  
September 30, 2019
  
$ Change
  
% Change
 
Domestic
 
$
3,528
   
56.1
%
 
$
6,916
   
62.2
%
 
$
(3,388
)
  
(49.0
%)
 
$
5,080
   
61.2
%
 
$
9,765
   
60.3
%
 
$
(4,685
)
  
(48.0
%)
International
  
2,763
   
43.9
%
  
4,198
   
37.8
%
  
(1,435
)
  
(34.2
%)
  
3,220
   
38.8
%
  
6,423
   
39.7
%
  
(3,203
)
  
(49.9
%)
 
$
6,291
   
100.0
%
 
$
11,114
   
100.0
%
 
$
(4,823
)
  
(43.4
%)
 
$
8,300
   
100.0
%
 
$
16,188
   
100.0
%
 
$
(7,888
)
  
(48.7
%)

The decrease in domestic sales of our casino and gaming products for the first halfnine months of 2020 compared to the first halfnine months of 2019 was primarily due primarily to a 49%48% decrease in domestic sales of our thermal casino printer, driven by industry-wide weakness resulting in lower sales to our OEMs as theythat were impacted by casino closures throughin response to the COVID-19 pandemic, which were in place for most of the second quarter of 2020 due tobefore gradually reopening at reduced capacities during the COVID-19 pandemic.third quarter of 2020.  We had no new EPICENTRAL™ software installations during the first sixnine months of 2020 or 2019.  Sales of domestic EPICENTRALTM are project based, and as a result, may fluctuate significantly quarter-to-quarter and year-to-year.

The decrease in international casino and gaming sales for the first halfnine months of 2020 compared to the first halfnine months of 2019 was primarily due primarily to a 73%43% decline in sales of our thermal casino printers and a 74% decline in international sales of our off-premise gaming printers and a 21% decline in sales of our thermal casino printer dueattributable to the negative impactimpacts of the COVID-19 pandemic.pandemic on the international casino and gaming industry.

Lottery. Sales of our worldwide lottery printers for the sixnine months ended JuneSeptember 30, 2020 and 2019 were as follows (in thousands, except percentages):

 
Six Months Ended
  
Six Months Ended
     
Nine Months Ended
  
Nine Months Ended
    
 
June 30, 2020
  
June 30, 2019
  
$ Change
  
% Change
  
September 30, 2020
  
September 30, 2019
  
$ Change
  
% Change
 
Domestic
 
$
817
   
100.0
%
 
$
829
   
99.8
%
 
$
(12
)
  
(1.4
%)
 
$
817
   
100.0
%
 
$
924
   
99.8
%
 
$
(107
)
  
(11.6
%)
International
  
–
   
0.0
%
  
2
   
0.2
%
  
(2
)
  
(100.0
%)
  
–
   
0.0
%
  
2
   
0.2
%
  
(2
)
  
(100.0
%)
 
$
817
   
100.0
%
 
$
831
   
100.0
%
 
$
(14
)
  
(1.7
%)
 
$
817
   
100.0
%
 
$
926
   
100.0
%
 
$
(109
)
  
(11.8
%)

Our sales to IGT are directly dependent on the timing and number of new and upgraded lottery terminal installations that IGT performs, and as a result, may fluctuate significantly quarter-to-quarter and year-to-year.  Our sales to IGT are not indicative of IGT’s overall business or revenue.  On December 31, 2019, we allowed our non-exclusive agreement to provide lottery terminal printers to IGT to expire, as we have decided to exit the lottery market and to shift our focus towards our higher-value, technology enabled food service technology and casino and gaming products.  As a result, IGT made a final purchase of our lottery printers during the second quarter of 2020 and we do not expect any further lottery printer sales in the future.

Printrex. Sales of our worldwide Printrex printers for the sixnine months ended JuneSeptember 30, 2020 and 2019 were as follows (in thousands, except percentages): 

 
Six Months Ended
  
Six Months Ended
     
Nine Months Ended
  
Nine Months Ended
    
 
June 30, 2020
  
June 30, 2019
  
$ Change
  
% Change
  
September 30, 2020
  
September 30, 2019
  
$ Change
  
% Change
 
Domestic
 
$
67
   
53.6
%
 
$
527
   
84.1
%
 
$
(460
)
  
(87.3
%)
 
$
72
   
31.0
%
 
$
740
   
80.2
%
 
$
(668
)
  
(90.3
%)
International
  
58
   
46.4
%
  
100
   
15.9
%
  
(42
)
  
(42.0
%)
  
160
   
69.0
%
  
183
   
19.8
%
  
(23
)
  
(12.6
%)
 
$
125
   
100.0
%
 
$
627
   
100.0
%
 
$
(502
)
  
(80.1
%)
 
$
232
   
100.0
%
 
$
923
   
100.0
%
 
$
(691
)
  
(74.9
%)
26

The decrease in sales of Printrex printers for the first sixnine months of 2020 compared to the first sixnine months of 2019 resulted primarily from lower domestic and international sales in the oil and gas market which was negatively impacted by the decline in worldwide oil prices largely attributable to the COVID-19 pandemic.

24

TSG. Sales in our worldwide TSG market for the sixnine months ended JuneSeptember 30, 2020 and 2019 are reflected in the table below (in thousands, except percentages).TSG sales for all periods presented in this Report exclude the sales of labels, extended warranty and service contracts, and technical support services related to our food service technology market, which have been reclassified to Food service technology.

 Six Months Ended  Six Months Ended     Nine Months Ended  Nine Months Ended    
 
June 30, 2020
  
June 30, 2019
  
$ Change
  
% Change
  
September 30, 2020
  
September 30, 2019
  
$ Change
  
% Change
 
Domestic
 
$
3,274
   
88.8
%
 
$
4,457
   
87.9
%
 
$
(1,183
)
  
(26.5
%)
 
$
5,184
   
89.7
%
 
$
6,947
   
88.8
%
 
$
(1,763
)
  
(25.4
%)
International
  
411
   
11.2
%
  
614
   
12.1
%
  
(203
)
  
(33.1
%)
  
594
   
10.3
%
  
880
   
11.2
%
  
(286
)
  
(32.5
%)
 
$
3,685
   
100.0
%
 
$
5,071
   
100.0
%
 
$
(1,386
)
  
(27.3
%)
 
$
5,778
   
100.0
%
 
$
7,827
   
100.0
%
 
$
(2,049
)
  
(26.2
%)

The decrease in domestic TSG sales for the first sixnine months of 2020 as compared to the first sixnine months of 2019 was primarily due to a 71% decline in consumable sales resulting largely from lower sales of legacy HP inkjet cartridges used in our banking printers, as we exited the banking market at the end of 2018, and to a lesser extent, lower sales of legacy POS receipt paper.  In addition, we experienced 27%33% lower service sales primarily related to a service contract with a banking customer that is expected to end in 2020.  This decrease was partially offset by 7% highera 10% increase in sales of replacement parts, primarily from higherrelated to an increase in sales of lottery printer spare parts to IGT, which can vary significantly from quarter to quarter.

Internationally, TSG sales decreased for the first sixnine months of 2020 compared to the first sixnine months of 2019 primarily due to a 44%46% decrease in sales of replacement parts and accessories to international casino and gaming customers.

Gross Profit.  Gross profit for the sixnine months ended JuneSeptember 30, 2020 and 2019 is summarized below (in thousands, except percentages):

Six Months Ended
June 30,
  
Percent
  
Percent of
  
Percent of
 
Nine Months Ended
September 30,
Nine Months Ended
September 30,
  
Percent
  
Percent of
  
Percent of
 
2020
2020
  
2019
  
Change
  
Total Sales - 2020
  
Total Sales - 2019
 
2020
  
2019
  
Change
  
Total Sales - 2020
  
Total Sales - 2019
 
$
7,208
  
$
11,790
   
(38.9
%)
  
46.4
%
  
51.5
%
10,557
  
$
17,336
   
(39.1
%)
  
46.2
%
  
50.1
%

Gross profit decreased $4.6$6.8 million, or 39%, for the first sixnine months of 2020 compared to the first sixnine months of 2019 primarily due primarily to a 32%34% decline in sales as compared the prior year period. Gross margin decreased 390 basis points to 46.2% for the first sixnine months of 2020 compared to the same period in the prior year. Gross margin decreased 510 basis points, to 46.4%50.1% for the first six months of 2020 compared to 51.5% for the first sixnine months of 2019 primarily due primarily to the impact of fixed manufacturing overhead expenses on lower sales volume as a result of the effects of the COVID-19 pandemic, partially offset by cost savings measures takenimplemented in late March 2020 and maintained through the third quarter of 2020 in response to the COVID-19 pandemic.

Operating Expenses - Engineering, Design and Product Development.  Engineering, design and product development expense for the sixnine months ended JuneSeptember 30, 2020 and 2019 is summarized below (in thousands, except percentages):

Six Months Ended
June 30,
  
Percent
  
Percent of
  
Percent of
 
Nine Months Ended
September 30,
Nine Months Ended
September 30,
  
Percent
  
Percent of
  
Percent of
 
2020
2020
  
2019
  
Change
  
Total Sales - 2020
  
Total Sales - 2019
 
2020
  
2019
  
Change
  
Total Sales - 2020
  
Total Sales - 2019
 
$
2,752
  
$
2,280
   
20.7
%
  
17.7
%
  
10.0
%
4,197
  
$
3,328
   
26.1
%
  
18.4
%
  
9.6
%

Engineering, design and product development expenses increased $472 thousand,$0.9 million, or 21%26%, infor the first sixnine months of 2020 compared to the first sixnine months of 2019 primarily due to continued and expanded development for our food service technology products despite the COVID-19 pandemic.

Operating Expenses - Selling and Marketing. Selling and marketing expense for the sixnine months ended JuneSeptember 30, 2020 and 2019 is summarized below (in thousands, except percentages):

Six Months Ended
June 30,
  
Percent
  
Percent of
  
Percent of
 
Nine Months Ended
September 30,
Nine Months Ended
September 30,
  
Percent
  
Percent of
  
Percent of
 
2020
2020
  
2019
  
Change
  
Total Sales - 2020
  
Total Sales - 2019
 
2020
  
2019
  
Change
  
Total Sales - 2020
  
Total Sales - 2019
 
$
3,627
  
$
3,943
   
(8.0
%)
  
23.4
%
  
17.2
%
4,885
  
$
5,890
   
(17.1
%)
  
21.4
%
  
17.0
%
27

Selling and marketing expenses decreased $316 thousand,$1 million, or 8%17%, duringfor the first sixnine months of 2020 compared to the first sixnine months of 2019 primarily due to cost saving measures takenimplemented in late March 2020 and maintained through the third quarter of 2020 in response to the expected impact of the COVID-19 pandemic, which more than offset the increase in sales and marketing expenses resulting from the new and expanded marketing programs and promotions to support our food service technology products that were implemented during the first quarter of 2020 prior to the COVID-19 outbreak.
25

Operating Expenses - General and Administrative. General and administrative expense for the sixnine months ended JuneSeptember 30, 2020 and 2019 is summarized below (in thousands, except percentages):

Six Months Ended
June 30,
  
Percent
  
Percent of
  
Percent of
 
Nine Months Ended
September 30,
Nine Months Ended
September 30,
  
Percent
  
Percent of
  
Percent of
 
2020
2020
  
2019
  
Change
  
Total Sales - 2020
  
Total Sales - 2019
 
2020
  
2019
  
Change
  
Total Sales - 2020
  
Total Sales - 2019
 
$
4,862
  
$
4,481
   
8.5
%
  
31.3
%
  
19.6
%
6,987
  
$
6,720
   
4.0
%
  
30.6
%
  
19.4
%

General and administrative expenses increased $381 thousand,$0.3 million, or 9%4%, infor the first sixnine months of 2020 compared to the first sixnine months of 2019 primarily due primarily to higher compensation expense and professional and legal expenses partially offset by a decrease in discretionary spending due toresulting from cost saving initiatives enactedimplemented in the first quarter of 2020 in response to the COVID-19 pandemic.

Operating (Loss) Income. Operating (loss) income for the sixnine months ended JuneSeptember 30, 2020 and 2019 is summarized below (in thousands, except percentages):

Six Months Ended
June 30,
  
Percent
  
Percent of
  
Percent of
 
Nine Months Ended
September 30,
Nine Months Ended
September 30,
  
Percent
  
Percent of
  
Percent of
 
2020
2020
  
2019
  
Change
  
Total Sales - 2020
  
Total Sales - 2019
 
2020
  
2019
  
Change
  
Total Sales - 2020
  
Total Sales - 2019
 
$
(4,033
)
 
$
1,086
   
(471.4
%)
  
(26.0
%)
  
4.7
%
(5,512
)
 
$
1,398
   
(494.3
%)
  
(24.1
%)
  
4.0
%

Our operating income decreased $5.1$6.9 million duringfor the first sixnine months of 2020 compared to the first sixnine months of 2019 primarily due to the 34% decrease in sales of 32%,and the 510390 basis point decrease in gross margin and 5% increase in operating expenses duringfor the first sixnine months of 2020 compared to the first sixnine months of 2019.

Interest, net. We recorded net interest expense of $22$41 thousand for the first sixnine months of 2020 compared to $13 thousand for the first sixnine months of 2019.  The increase in interest expense was primarily due to interest on borrowings from our revolving line of creditunder the Siena Credit Facility in the second quarter of 2020 and higher fees for unused borrowings under the Siena Credit Facility as compared to no borrowings duringand lower fees for unused borrowings under the TD Bank revolving line of credit for the first halfnine months of 2019.

Other, net. We recorded other expense of $176$60 thousand for the first sixnine months of 2020 compared to $52$123 thousand for the first sixnine months of 2019 primarily due to higherlower foreign currency exchange losses recorded by our U.K. subsidiary for the first six months of 2020 compared to the first six months of 2019.subsidiary.

Income Taxes. We recorded an income tax benefit for the first sixnine months of 2020 of $1.4$1.9 million at an effective tax rate of 32.8%33.9%, compared to an income tax provision duringbenefit for the first sixnine months of 2019 of $0.1 million$54 thousand at an effective tax rate of 8.7%(4.3%).  The effective tax rate for the first sixnine months of 2020 was higher asbecause it included the impact of the net operating loss (“NOL”) that we expect to carry back to prior years.  The CARES Act enacted on March 27, 2020 permits NOLs incurred in 2018, 2019 and 2020 to be carried back to each of the five preceding taxable years to generate a refund of previously paid income taxes.  We expect to generate a NOL for 2020 which we will carry back to tax years that had a federal statutory tax rate of 34% compared to 21% in 2020.  The effective tax rate for the first sixnine months of 2019 was unusually low asbecause it included the FDII deduction and the impact onof the tax rate on lower pre-tax income.

Net (Loss) Income. We reported a net loss for the first sixnine months of 2020 of $2.8$3.7 million, or $(0.38)$(0.49) per diluted share, compared to net income of $0.9$1.3 million, or $0.12$0.17 per diluted share, for the first sixnine months of 2019.

26

Liquidity and Capital Resources

Cash Flow
For the first sixnine months of 2020, our cash and cash equivalents balance decreased $1.1$3.3 million, or 27%77%, from December 31, 2019. We ended the secondthird quarter of 2020 with $3.1$0.9 million in cash and cash equivalents, of which $0.1 million was held by our U.K. subsidiary, and outstanding borrowings of $2.2 million primarily from the PPP Loan.
28


Operating activities: The following significant factors affected our cash used in operating activities of $2.3$4.2 million for the first sixnine months of 2020 as compared to cash provided by operating activities of $1.6$0.8 million for the first sixnine months of 2019:

During the first sixnine months of 2020:
●We reported a net loss of $2.8$3.7 million.
●We recorded depreciation and amortization of $0.5$0.8 million and share-based compensation expense of $0.4$0.6 million.
●Accounts receivable decreased $3.1$1.4 million, or 48%22%, primarily due primarily to lower sales volume during the secondthird quarter of 2020.
●Inventories decreased by less than 1%increased $0.4 million, or 4%, primarily due primarily to the utilizationbuildup of inventory on hand to fulfill sales and delaying inventory purchases tofrom non-cancellable purchase orders that were placed before the second halfonset of 2020.the COVID-19 pandemic.
●
Accounts payable decreased $1.7$0.7 million, or 56%23%, primarily due primarily to inventory purchases made towards the end of the fourth quarter of 2019 that were subsequently paid in the first quarter of 2020 and delaying inventory purchases to the second half of 2020 to improve our liquidity.
●Accrued liabilities and other liabilities decreased $0.7$0.5 million, or 10%7%, primarily due primarily to the payment of 2019 annual bonuses in March 2020.decreased deferred revenue.

During the first sixnine months of 2019:
●We reported net income of $0.9$1.3 million.
●
We recorded depreciation and amortization of $0.5$0.7 million, and share-based compensation expense of $0.4$0.6 million.
●
Accounts receivable decreased $1.7increased $0.4 million, or 21%5%, primarily due primarily to sales for the collection of receivables for 2018 sales and lower sales volumethird quarter 2019 occurring late in the second quarter of 2019.
●Inventories increased $1.4 million, or 11%,decreased by less than 1% due primarily to the builduputilization of inventory on hand to support future anticipated sales of BOHA! hardware products in the Food service technology market.fulfill sales.
●
Other current and long term assets increased $0.3$0.6 million, or 46%81% primarily due primarily to an advanced payment of royalty fees to a technology partner for software solutions used in our Foodfood service technology market.
●
Accounts payable increased $0.3decreased $0.9 million, or 8%24%, primarily due primarily to the timingutilization of inventory on hand to fulfill sales, which in turn resulted in a lower level of inventory purchases made during the secondthird quarter of 2019.
2019.
●
Accrued liabilities and other liabilities decreased $0.6$0.1 million, or 15%, due primarily to the payment of 2018 annual bonuses in March 20193%.

Investing activities:  Our capital expenditures, including capitalized software costs, were $0.5$0.6 million and $0.4$1.1 million for the first sixnine months of 2020 and 2019, respectively.  Expenditures for the first sixnine months of 2020 were primarily for new product tooling equipment, leasehold improvements at our Las Vegas facility and computer and networking equipment.  Expenditures for the first sixnine months of 2019 were primarily for new product tooling equipment and, to a lesser extent, computer and networking equipment.  Additionally, during the first quarter of 2020, prior to widespread shutdowns in the United States in response to the COVID-19 pandemic, we loaned an additional $0.6 million to an unaffiliated third party.

Capital expenditures and additions to capitalized software for 2020 were expected to be approximately $1.1 million, primarily for new product tooling, new computer software and equipment purchases and leasehold improvements to support our food service technology market.  In response to the COVID-19 pandemic, we have curtailed portions of our planned capital expenditures until market conditions improve.

Financing activities:  Financing activities provided $2.3$2.2 million of cash for the first sixnine months of 2020 primarily from the $2.2 million in funds received from the PPP Loan and proceeds of $0.4 million from stock option exercises, partially offset by the payment of financing costs associated with signing our Siena Credit Facility.  During the first sixnine months of 2020, we borrowed and subsequently repaid $2.8 million from our Siena Credit Facility.  During the first sixnine months of 2019, we used $1.6$2.2 million of cash from financing activities to pay dividends of $1.3$2 million and $0.2 million related to the relinquishment of shares to pay for withholding taxes on stock issued from our stock compensation plan.
27

Credit Facility and Borrowings.
On March 13, 2020, we entered into the Siena Credit Facility with Siena Lending Group LLC and terminated our credit facility with TD Bank N.A..  The Siena Credit Facility provides for a revolving credit line of up to $10 million expiring on March 13, 2023.  Borrowings under the Siena Credit Facility bear a floating rate of interest equal to the greatest of (i) the prime rate plus 1.75%, (ii) the federal funds rate plus 2.25%, and (iii) 6.50%.  The total deferred financing costs related to expenses incurred to complete the Siena Credit Facility were $245 thousand.  We also pay a fee of 0.50% on unused borrowings under the Siena Credit Facility.  Borrowings under the Siena Credit Facility are secured by a lien on substantially all the assets of the Company.  Borrowings under the Siena Credit Facility are subject to a borrowing base based on (i) 85% of eligible accounts receivable plus the lesser of (a) $5 million and (b) 50% of eligible raw material and 60% of finished goods inventory.
29

The Siena Credit Facility imposes a quarterly financial covenant on the Company and restricts, among other things, our ability to incur additional indebtedness and the creation of other liens.  The three month period from April 1, 2020 to June 30, 2020 was the first period we were subject to the financial covenant, which required the Company to maintain a minimum EBITDA.  As of JuneSeptember 30, 2020, we had $6 thousand ofno outstanding borrowings under the Siena Credit Facility and were in compliance with our financial covenant.  The following table listsdemonstrates our compliance with the financial covenant at JuneSeptember 30, 2020.

Financial Covenant
Requirement
Calculation at Junefor the period from
April 1, 2020 to  September 30, 2020
EBITDA
Minimum of $(3,131)$(5,279)
$(2,301)(3,170)

On May 1, 2020 (the “Loan Date”), the Company entered into the PPP Loan with Berkshire Bank in the aggregate amount of $2.2 million, pursuant to the Paycheck Protection Program (the “PPP”) which is administered by the SBA and was established under Division A, Title I of the CARES Act, enacted March 27, 2020.

The PPP Loan, which is evidenced by a Note dated the Loan Date issued by the Company (the “Note”), matures on May 1, 2022 and bears interest at a fixed rate of 1.0% per annum, accruing from the Loan Date and payable monthly. No payments are due on the PPP Loan for six months from the date of first disbursement, but interest will continue to accrue during the deferment period.  The Note is unsecured and guaranteed by the SBA.  The Note may be prepaid by the Company at any time prior to maturity with no prepayment penalties.  The Note provides for customary defaults, including failure to make payment when due or to fulfill the Company’s obligations under the Note or related documents, reorganizations, mergers, consolidations or other changes to the Company’s business structure, and certain defaults on other indebtedness, bankruptcy events, adverse changes in financial condition or civil or criminal actions.  The PPP Loan may be accelerated upon the occurrence of a default.

Under the terms of the PPP, the PPP Loan may be forgiven to the extent that funds from the PPP Loan are used for payroll costs and costs to continue group health care benefits, as well as for interest on mortgage obligations incurred before February 15, 2020, rent under lease agreements in effect before February 15, 2020, utilities for which service began before February 15, 2020, and interest on debt obligations incurred before February 15, 2020 (collectively, “qualifying expenses”), subject to conditions and limitations provided in the CARES Act.  At least 60% (as amended) of the proceeds of the PPP Loan must be used for eligible payroll costs for the PPP Loan to be forgivable. The Company has maximized the use of the PPP Loan proceeds for qualifying expenses and intends to apply for forgiveness of the PPP Loan in accordance with the terms of the CARES Act, as amended by the Paycheck Protection Program Flexibility Act of 2020.  Whether forgiveness will be granted and in what amount is subject to an application to, and approval by, the SBA and may also be subject to further requirements in any regulations and guidelines the SBA may adopt.  The PPP Loan is classified as “Long-term debt” in the Condensed Consolidated Balance Sheet until the forgiveness determination has been made by the SBA.

Shareholder Dividend Payments
In 2012, our Board of Directors initiated a quarterly cash dividend program which was subject to the Board’s approval each quarter.  Our Board of Directors declared an increase to the quarterly cash dividend from $0.06 to $0.07 per share in May 2013, from $0.07 to $0.08 per share in May 2014, and from $0.08 to $0.09 per share in May 2017.  Dividends declared and paid on our common stock totaled $0.7 million or $0.09 per in the three months ended JuneSeptember 30, 2019.  On January 23, 2020, our Board of Directors announced the cessation of the quarterly cash dividend on the Company’s common stock to accelerate the investment in sales and marketing, continued product development and infrastructure of the BOHA! ecosystem.  The final dividend payment was made in December 2019.
28

Stock Repurchase Program
Prior to its expiration on December 31, 2019, we maintained a stock repurchase program (the "2018“2018 Stock Repurchase Program"Program”) whereby we were authorized to repurchase up to $5 million of our outstanding shares of common stock from time to time in the open market at prevailing market prices based on market conditions, share price and other factors.  We use the cost method to account for treasury stock purchases, under which the price paid for the stock is charged to the treasury stock account.  Repurchases of our common stock are accounted for as of the settlement date.  During the sixnine months ended JuneSeptember 30, 2020 and 2019, we did not repurchase any shares of our common stock.  As of JuneSeptember 30, 2020, we did not have an authorized stock repurchase program.

30
Resource Sufficiency
Given the unprecedented uncertainty related to the impact of the COVID-19 pandemic on the food service and casino industries, the Company is closely monitoring its cash generation, usage and preservation including the management of working capital to generate cash. The Company does not currently anticipate requiring any additional credit facilities within the next twelve months beyond our Siena Credit Facility and the PPP Loan, which are discussed above, nor does it anticipate a material change in the terms or covenants pertaining to its current facilities.  To better align costs with the current business environment, on March 24, 2020 the Company announced several cost reduction actions.  Such actions included the furlough of approximately 10% of the Company’s workforce, a 10% reduction in the salaries of all salaried, non-commissioned employees, including the executive officers, a reduction in sales commissions for all commissioned employees, a 10% reduction of cash retainer fees for all non-employee directors and the elimination of discretionary spending wherever possible.  Upon receipt of the PPP Loan, management was able to bring back the furloughed employees and intends to apply for forgiveness by maximizing the use of the PPP Loan proceeds for qualifying expenses.  However, after fully using the proceeds of the PPP Loan by June 30, 2020, we took additional cost saving actions in July 2020 that included reducing our workforce by approximately 20% through a combination of temporary furloughs and permanent headcount reductions as well as instituting a 10% pay reduction for all hourly employees.reductions.

We believe that our cash and cash equivalents on hand, our expected cash flows generated from operating activities, proceeds raised through the Offering on October 16, 2020, borrowings available under our Siena Credit Facility, and savings from the cost reduction actions discussed above will provide sufficient resources to meet our working capital needs, finance our capital expenditures and meet our liquidity requirements through at least the next twelve months.  Notwithstanding this belief, the duration and extent of the pandemic remain uncertain and its ultimate impact unknown.  As a result, we are currently evaluating several different strategies to enhance our liquidity position as a result of the significant financial and operational impacts due to the COVID-19 pandemic.  These strategies may include, but are not limited to, seeking to raise additional capital through an equity or debt financing and applying for additional relief through other programs established under the CARES Act.

Contractual Obligations / Off-Balance Sheet Arrangements
The disclosure of payments we have committed to make under our contractual obligations is set forth under Part II, Item 7, “Management's“Management’s Discussion and Analysis of Financial Condition and Results of Operations—Contractual Obligations” of our 2019 Form 10-K.

On February 28, 2020, we entered into an amendment to extend the lease on our facility in Ithaca, New York.  The lease, which was last amended on January 14, 2016, was scheduled to expire on May 31, 2021.  The lease amendment provides for an extension of the lease for four additional years from June 1, 2021 to May 31, 2025.  Other than the extension of the Ithaca facility lease, there have been no material changes in our contractual obligations since December 31, 2019.

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As of September 30, 2020, we had no off-balance sheet arrangements that have had or that we expect would be reasonably likely to have a future material effect on our financial condition, changes in financial condition, revenues or expenses, results of operations, liquidity, capital expenditures or capital resources.

Item 3.QUANTITATIVE AND QUALITATIVE DISCLOSURES ABOUT MARKET RISK
Item 3.QUANTITATIVE AND QUALITATIVE DISCLOSURES ABOUT MARKET RISK

The disclosure of our exposure to market risk is set forth under Part II, Item 7A, “Quantitative and Qualitative Disclosures about Market Risk”, of our 2019 Form 10-K.  There has been no material change in our exposure to market risk during the sixnine months ended JuneSeptember 30, 2020.

Item 4.CONTROLS AND PROCEDURES

Evaluation of Disclosure Controls and Procedures

Our management, with the participation of our Chief Executive Officer (“CEO”) and Chief Financial Officer (“CFO”), evaluated the effectiveness of our disclosure controls and procedures, as defined in Rule 13a-15(e) under the Exchange Act as of JuneSeptember 30, 2020.  In the Amendment to our Annual Report on Form 10-K for the year ended December 31, 2018, filed with the SEC on November 21, 2019, we disclosed that management, including our CEO and CFO, concluded that our disclosure controls and procedures were not effective as of December 31, 2018, due to material weaknesses in our internal control over financial reporting as described below.  As of JuneSeptember 30, 2020, thesewe have fully remediated one of the material weaknesses, werewhile one material weakness was not fully remediated andremediated;  as a result, our disclosure controls and procedures were not effective as of JuneSeptember 30, 2020.  Management is undertaking efforts to remediate the remaining material weaknesses,weakness, which areis described below.

Notwithstanding thesethe material weaknesses,weakness, our management, including our CEO and CFO, has concluded that our consolidated financial statementsConsolidated Financial Statements included in our 2019 Form 10-K and the Condensed Consolidated Financial Statements included in this Report for the six months ended June 30, 2020 are fairly stated in all material respects in accordance with GAAP for each of the periods presented, and that they can still be relied upon.
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Material Weaknesses in Internal Control Over Financial Reporting

We identified the following control deficienciesdeficiency that constituted a material weaknessesweakness in our internal control over financial reporting as of June 30, 2020 and December 31, 2019 and 2018.2018 which has been fully remediated as of September 30, 2020.

We did not design and maintain effective controls over user access within the Company’s ERP system, Oracle, to ensure appropriate segregation of duties and to adequately restrict user access to appropriate personnel.  Specifically, the provisioning and user recertification controls arewere not designed to ensure that users maintain proper segregation of duties and, thereforeas a result, users could have had inappropriate access rights.rights (the “Access Control Weakness”).

We identified the following control deficiency that constituted a material weakness in our internal control over financial reporting as of September 30, 2020 and December 31, 2019 and 2018.

We did not design and maintain effective controls over the completeness and accuracy of information included in key spreadsheets supporting our accounting records (the “Spreadsheet Control Weakness”).

These control deficiencies constituted material weaknesses, but did not result in a material misstatement to our annual or interim consolidated financial statements. However, if the theseremaining material weaknesses areweakness is not remediated, a material misstatement of account balances or disclosures may not be prevented, and may go undetected, which could result in a material misstatement of future annual or interim consolidated financial statements.
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Remediation Efforts to Address Material Weaknesses

Beginning December 31, 2019, we commenced developing and implementing a plan to enhance the design and operating effectiveness of our internal control over financial reporting, which includes taking the following steps to remediate the identified control deficiencies and material weaknesses:

To address the Access Control Weakness, we utilized the services of an Oracle consulting firm and an accounting firm unrelated to our Independent Registered Accounting Firm, to assist us in analyzing and reviewing Oracle access for all users.  During the first quarter of 2020, we completed the analysis and deployed an action plan.  Based on thethis analysis and action plan, during the second quarter of 2020, we created new Oracle responsibilities for each employee for which a conflict was identified to remove Oracle transactional responsibilities that we believed to be conflicting and reassigned those responsibilities to a different employee to ensure proper segregation of duties.  We completed the implementation of the new Oracle responsibilities for all users in July 2020.  Currently,During the third quarter of 2020, we are finalizingcompleted the enhancement and implementation provisioning and user certification controls to ensure we maintain the appropriate segregation of duties within Oracle following the analysis as well as test for operational effectiveness of the newly implemented controls.  We expect to complete the remediation of theOracle.  The Access Control Weakness during the third quarterwas deemed to be remediated as of September 30, 2020.

•
To address the Spreadsheet Control Weakness, for each key spreadsheet we plan to evaluate and determine (1) if a standard Oracle report exists containing the same information as the spreadsheet, and if so, we would utilize the standard Oracle report (without modification) instead of the spreadsheet to support our accounting records and (2) if a standard Oracle report cannot be used, we will implement a new key control whereby an employee performs a formal validation that the information from Oracle is completely and accurately transferred (automatically or manually) to a spreadsheet by verifying totals and other information on a test basis.  For all other key spreadsheets, we plan to design and implement a new key control to validate the completeness and accuracy of information supporting our accounting records.  During the first sixnine months of 2020, we began the process of evaluating each key spreadsheet based on the above criteria, and for several key spreadsheets, we implemented a new key control to validate the completeness and accuracy of the information contained within and supporting each such spreadsheet.

We believe these steps will address the material weaknesses described above.

Changes in Internal Control Over Financial Reporting

Other than the changes intended to remediate the material weakness noted above, no change in our internal control over financial reporting (as defined in Rules 13a-15(f) and 15d-15(f) under the Exchange Act) occurred during the fiscal quarterthree months ended JuneSeptember 30, 2020 that has materially affected, or is reasonably likely to materially affect, our internal control over financial reporting.
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PART II.  OTHER INFORMATION

Item 1.LEGAL PROCEEDINGS

The Company may, in the ordinary course of business, become a party to litigation involving collection matters, contract claims and other legal proceedings relating to the conduct of its business.  As of JuneSeptember 30, 2020, we are unaware of any legal proceedings, pending or threatened, against the Company that management believes are likely to have a material adverse effect on our business, financial condition or results of operations.
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Item 1A.RISK FACTORS

In lightAs of recent developments related to the COVID-19 pandemic, the Company is supplementingSeptember 30, 2020, there has been no material change in the risk factors previously disclosed inunder Part I, Item 1A of ourthe 2019 Form 10-K andas supplemented by the risk factors included in Part II, Item 1A of our Q11Q 2020 Form 10-Q to include the following risk factors.

The COVID-19 pandemic has had, and is likely to continue to have, an adverse impact on our business, operations, financial condition, results of operations and capital resources, as well as on the operations and financial performance of many of our suppliers and customers. We are unable to predict the ultimate extent to which the pandemic and related effects will adversely impact our business, operations, financial condition, results of operations, capital resources and the achievement of our strategic objectives.

As a result of the COVID-19 pandemic and the numerous disease control measures being taken to limit the spread of COVID-19, we have experienced, and can be expected to continue to experience, disruptions to our business, our operations, the delivery of our products and customer demand for our products, including the following:

operating losses in excess of those we anticipated in transitioning our business focus toward the food service technology market, which, in addition to the factors discussed below, may require us to seek to obtain additional capital through debt or equity financings or other arrangements to fund operations, or if such arrangements are not available, to take additional significant cost-cutting measures;
supply chain disruptions, including delayed product shipments from two contract manufacturers located in China and Thailand that conduct approximately 80% and 19%, respectively, of our printer and terminal manufacturing, which, if sustained, could lead to insufficient inventory levels and harm our ability to deliver products to our customers on time or at all;
continuing or new restrictions on the  operations of our customers in the casino industry and food service industry, including, in some cases, partial or complete business shutdowns, which have resulted in, and are likely to continue to result in, reduced demand for our products in the two primary markets that we serve;
an inability of our customers to make payments in a timely fashion or at all, which may continue even after operating restrictions are lifted in the event that the downturn in economic conditions persists;
devotion of significant time, management attention and resources to monitoring the COVID-19 pandemic and its impacts, and anticipated impacts, on our business, and seeking to mitigate the effects of the pandemic on our business and workforce, which diverts management’s attention and resources away from strategic initiatives, new business opportunities, the transition of our business toward the food service and casino and gaming markets, and the overall profitability of our business;
necessary modifications to our business practices and operations, including suspension of employee travel, cancellation of physical participation in meetings, events and conferences and social distancing measures, including work-from-home policies, and such further actions as may be required by government authorities or that we determine are in the best interests of our employees, customers and suppliers, which may adversely impact efficiency and productivity and may increase operational risks, including cybersecurity risks, and have affected the way that we conduct our product development, marketing, customer support and other activities;
a permanent reduction in workforce, furlough of workers and an across-the-board 10% salary reduction, as well as other cost-cutting measures we have taken to help mitigate the impact of the COVID-19 crisis on our business, which may, along with any additional such measures that may be taken in the future, impair our ability to operate and have a negative effect on employee loyalty and our reputation and, if furloughed employees do not return following the crisis, or if employees seek higher-paying jobs, may limit our ability to restart operations following the crisis and to grow our food service technology business as planned;
a possible future reduction in the value of goodwill or other intangible assets causing the carrying value of such assets to exceed their fair value, which could require us to recognize asset impairment;
difficulty predicting our manufacturing requirements accurately due to volatile economic conditions and uncertainty as to when our customers may resume operations, which could result, in the case of an underestimate, in inadequate manufacturing capacity or inventory, interruptions in production and delayed deliveries to customers (with resulting losses in orders or customers lowering our net sales), or in the case of an overestimate, in an excess inventory of component parts or manufactured products;
increases in prices and/or decreases in availability of component parts and raw materials needed to produce our products;
foreign exchange rate fluctuations due to volatile global economic conditions, which could negatively affect earnings and the value of our assets held outside the United States, and if we increase prices to absorb a portion of the currency impact, could cause demand to decrease;
volatility of, and decreases in, trading prices of our common stock;
the possibility that we may need to raise additional capital through an equity or debt financing to support operations but are unable to do so due to, among other things, global economic conditions, conditions in the global financing markets, trading prices of our common stock and the outlook for the industries that we serve, all of which could be negatively impacted by the COVID-19 pandemic, such that there can be no assurance that such financing would be available to us.
If we issue equity or debt securities to raise additional funding, our existing shareholders may experience dilution and we may incur significant financing costs.  If we issue debt securities or otherwise incur additional debt, we would have additional debt service obligations, could become subject to additional restrictions limiting our ability to operate our business, and may be required to further encumber our assets.
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The COVID-19 pandemic continues to evolve rapidly, and additional material impacts and disruptions are likely to occur. The factors described above, which may worsen, have had and, along with other factors that we cannot predict, can be expected to continue to have, a material adverse impact on our business, operations, financial condition, results of operations and capital resources.  The ultimate impact of the COVID-19 pandemic on the Company is highly uncertain and subject to change and will depend on future developments, which cannot be accurately predicted, including the duration of the pandemic, additional or modified government actions, new information that may emerge concerning the severity and impact of the COVID-19 pandemic and the actions taken to contain COVID-19 or address its impact in the short and long term, among others. We do not yet know and cannot predict the full extent of potential impacts on our business, operations, financial condition, results of operations and capital resources.

In addition, any of the risks and uncertainties set forth in Part I, Item 1A of our 20192Q 2020 Form 10-K can be expected to be further heightened by the COVID-19 pandemic and have a material adverse effect on the Company’s business, prospects, financial condition, results of operations and capital resources and the achievement of our strategic objectives.

The agreement governing our credit facility contains restrictions and limitations that could significantly affect our ability to operate our business, as well as significantly affect our liquidity.

The loan and security agreement (the “Loan Agreement”) governing the Siena Credit Facility contains a number of significant covenants that could adversely affect our ability to operate our business, our liquidity, and our results of operations. These covenants restrict, among other things, our ability, and the ability of any future domestic subsidiary, to:

merge, consolidate, form subsidiaries or dispose of assets;
acquire assets outside the ordinary course of business;
enter into other transactions outside the ordinary course of business;
sell, transfer, return or dispose of collateral;
make loans to or investments in, or enter into transactions with, affiliates;
incur or guarantee indebtedness, incur liens;
redeem equity interests while borrowings are outstanding under the credit facility;
change our capital structure; or
dissolve, divide, change our line of business or cease or suffer a disruption to all or a material portion of our business.

Additionally, the Loan Agreement requires us to comply with a minimum EBITDA covenant, the amount of which is based on financial forecasts provided to the lender. The breach of any covenants or obligations in the Loan Agreement, if not otherwise waived or amended, could result in a default under the Loan Agreement and could trigger acceleration of our obligations thereunder and permit the lender to foreclose on the collateral securing our obligations under the Loan Agreement and exercise other rights of secured creditors.

Availability under the Siena Credit Facility is subject to a borrowing base, which is based on eligible accounts receivable and inventory. To the extent that our eligible accounts receivable and inventory decline in value, our borrowing base will decrease, and the availability under the Siena Credit Facility currently is and may continue to be less than its stated amount and may decrease. In addition, if at any time the amount of outstanding borrowings and letters of credit under that facility exceeds the borrowing base, we are required to prepay borrowings and/or cash collateralize letters of credit sufficient to eliminate the excess.

Our ability to comply with the covenants under the Loan Agreement or to maintain our borrowing base may be affected by events beyond our control, including deteriorating economic conditions and consequences of the COVID-19 crisis. For example, the minimum EBITDA covenant, as applicable to periods through March 31, 2021, is based on financial projections prepared before most COVID-19-related operating restrictions were put in place in the United States, and our actual EBITDA for any of those periods may be substantially less than projected in such forecasts. In such event, we may not be able to comply with the covenant. In addition, reductions in the value of accounts receivable and inventory have occurred and are likely to continue to occur due to decreases in sales and production that have occurred as a result of the COVID-19 pandemic. Further, certain slow-moving inventory and accounts receivable that remain unpaid for a specified period of time are excluded from the borrowing base calculation. Thus, a decline in economic conditions and/or a decline in the financial condition of customers in the industries we serve, such as the decline that has occurred in the casino and food service industries in connection with the COVID-19 pandemic, has impacted and may continue to negatively impact the borrowing base both by decreasing the value of existing accounts and reducing the number and amount of new accounts. If we overestimate our inventory needs due to the uncertainty surrounding the COVID-19 pandemic and the duration of its impact on customer closures and economic conditions, we may have inventory that is considered slow-moving and thus excluded from the borrowing base calculation, and any reduction in production in response to decreased demand would also result in a lower inventory value and thus a lower borrowing base.

Any of these events could require us to seek waivers or amendments of covenants or alternative sources of financing or to reduce expenditures. We cannot assure you that such waivers, amendments or alternative financing could be obtained, or if obtained, would be on terms acceptable to us, or that we would be able to reduce expenditures enough to offset any decrease in the borrowing base, or that we could make such reductions without a material negative impact on our business.
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10-Q.

Item 2.UNREGISTERED SALES OF EQUITY SECURITIES AND USE OF PROCEEDS

None.

Item 3.DEFAULTS UPON SENIOR SECURITIES

None.

Item 4.MINE SAFETY DISCLOSURES

Not applicable.

Item 5.OTHER INFORMATION

None.

Item 6.EXHIBITS

10.1 †
 
Underwriting Agreement between TransAct Technologies Incorporated 2014 Equity Incentive Plan,and Roth Capital Partners, LLC, as Amended and Restatedrepresentative, dated October 14, 2020 (incorporated by reference to Exhibit A to1.1 of the Company’s Definitive Proxy StatementCurrent Report on Schedule 14A (000-21121)form 8-K (SEC File No. 000-21121) filed with the SEC on April 23,October 16, 2020).
31.1 *
 Certification of Chief Executive Officer pursuant to Section 302 of the Sarbanes-Oxley Act of 2002.
31.2 *
 Certification of Chief Financial Officer pursuant to Section 302 of the Sarbanes-Oxley Act of 2002.
32.1 **
 Certification pursuant to 18 U.S.C. Section 1350 as adopted pursuant to section 906 of the Sarbanes-Oxley Act of 2002.
101.INS Inline XBRL Instance Document (the instance document does not appear in the Interactive Data File because its XBRL tags are embedded within the Inline XBRL document).
101.SCH Inline XBRL Taxonomy Extension Schema Document.
101.CAL Inline XBRL Taxonomy Extension Calculation Linkbase Document.
101.DEF Inline XBRL Taxonomy Extension Definition Linkbase Document.
101.LAB Inline XBRL Taxonomy Extension Label Linkbase Document.
101.PRE Inline XBRL Taxonomy Extension Presentation Linkbase Document.
104 Cover Page Interactive Data File (formatted as Inline XBRL and contained in Exhibit 101).

*Filed herewith.
**Furnished herewith.
†Management contract or compensatory plan or arrangement.

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SIGNATURES

Pursuant to the requirements of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned thereunto duly authorized.

 TRANSACT TECHNOLOGIES INCORPORATED
 (Registrant)
  
 By: /s/ Steven A. DeMartino
Dated: August 10,November 9, 2020     Steven A. DeMartino
      President, Chief Financial Officer, Treasurer and Secretary
      (Principal Financial Officer)
  
  
 By: /s/ David B. Peters
Dated: August 10,November 9, 2020     David B. Peters
      Vice President and Chief Accounting Officer
      (Principal Accounting Officer)

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