UNITED STATES
SECURITIES AND EXCHANGE COMMISSION
Washington, D.C. 20549

FORM 10-Q
Quarterly Report Pursuant to Section 13 or 15(d) of the Securities Exchange Act of 1934
 
For the quarterly period ended DecemberMarch 31, 20182019 
 
Commission File Number: 1-12997
 
MAXIMUS, INC.
(Exact name of registrant as specified in its charter)
 
Virginia54-1000588
(State or other jurisdiction of

incorporation or organization)
(I.R.S. Employer

Identification No.)
1891 Metro Center Drive,
Reston, Virginia
20190
(Address of principal executive offices)(Zip Code)
 
(703) 251-8500
(Registrant’s telephone number, including area code)
 
Indicate by check mark whether the registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days.  Yes ý No o
 
Indicate by check mark whether the registrant has submitted electronically every Interactive Data File required to be submitted pursuant to Rule 405 of Regulation S-T (§232.405 of this chapter) during the preceding 12 months (or for such shorter period that the registrant was required to submit and post such files).  Yes ý No o
 
Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, a smaller reporting company or an emerging growth company. See definition of “large accelerated filer,” “accelerated filer,” “smaller reporting company” and "emerging growth company" in Rule 12b-2 of the Exchange Act. (Check one):
Large accelerated filer ý
Accelerated filer o
Non-accelerated filer o
Smaller reporting company o
Emerging growth company o

If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act. o
 
Indicate by check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the Exchange Act).  Yes o No ý
 
Securities registered pursuant to Section 12(b) of the Act:
Title of each classTrading Symbol(s)Name of each exchange on which registered
Common Stock, no par valueMMSNew York Stock Exchange

As of February 4,May 6, 2019, there were 63,797,97863,810,845 shares of the registrant’s common stock (no par value) outstanding.






MAXIMUS, Inc.
Quarterly Report on Form 10-Q
For the Quarter Ended DecemberMarch 31, 20182019 
INDEX
PART I. FINANCIAL INFORMATION
Item 1.
Item 2.
Item 3.
Item 4.
PART II. OTHER INFORMATION
Item 1.
Item 1A.
Item 2.
Item 6.






Throughout this Quarterly Report on Form 10-Q, the terms “Company,” “we,” “us,” “our” and “MAXIMUS” refer to MAXIMUS, Inc. and its subsidiaries, unless the context requires otherwise.
SPECIAL NOTE REGARDING FORWARD-LOOKING STATEMENTS
Included in this Quarterly Report on Form 10-Q are forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. These forward-looking statements are based on current expectations, estimates, forecasts and projections about us, the industry in which we operate and other matters, as well as management’s beliefs and assumptions and other statements that are not historical facts. Words such as “anticipate,” “believe,” “could,” “expect,” “estimate,” “intend,” “may,” “opportunity,” “plan,” “potential,” “project,” “should,” “will” and similar expressions are intended to identify forward-looking statements and convey uncertainty of future events or outcomes. These statements are not guarantees and involve risks, uncertainties and assumptions that are difficult to predict. Actual outcomes and results may differ materially from such forward-looking statements due to a number of factors, including without limitation:
a failure to meet performance requirements in our contracts, which might lead to contract termination and actual or liquidated damages;
the effects of future legislative or government budgetary and spending changes;
our failure to successfully bid for and accurately price contracts to generate our desired profit;
our ability to maintain technology systems and otherwise protect confidential or protected information;
our ability to attract and retain executive officers, senior managers and other qualified personnel to execute our business;
our ability to manage capital investments and startup costs incurred before receiving related contract payments;
our ability to manage our growth, including acquired businesses;
the ability of government customers to terminate contracts on short notice, with or without cause;
our ability to maintain relationships with key government entities from whom a substantial portion of our revenue is derived;
the outcome of reviews or audits, which might result in financial penalties and impair our ability to respond to invitations for new work;
a failure to comply with laws governing our business, which might result in the Company being subject to fines, penalties, suspension, debarment and other sanctions;
the costs and outcome of litigation;
difficulties in integrating or achieving projected revenues, earnings and other benefits associated with acquired businesses;
the effects of changes in laws and regulations governing our business, including tax laws, and applicable interpretations and guidance thereunder, or changes in accounting policies, rules, methodologies and practices, and our ability to estimate the impact of such changes;
matters related to business we have disposed of or divested; and
other factors set forth in Exhibit 99.1, under the caption "Special Considerations and Risk Factors," in our Annual Report on Form 10-K for the year ended September 30, 2018, which was filed with the Securities and Exchange Commission on November 20, 2018.
As a result of these and other factors, our past financial performance should not be relied on as an indication of future performance. Additionally, we caution investors not to place undue reliance on any forward-looking statements as these statements speak only as of the date when made. Except as otherwise required by law, we undertake no obligation to publicly update or revise any forward-looking statements, whether resulting from new information, future events or otherwise.





PART I.  FINANCIAL INFORMATION
Item 1. Consolidated Financial Statements.
MAXIMUS, Inc.
CONSOLIDATED STATEMENTS OF OPERATIONS
(Amounts in thousands, except per share data)
(Unaudited)
 Three Months Ended March 31,Six Months Ended March 31,
 2019 2018 2019 2018 
Revenue$736,520 $612,787 $1,401,139 $1,235,935 
Cost of revenue567,098 463,984 1,072,452 935,172 
Gross profit169,422 148,803 328,687 300,763 
Selling, general and administrative expenses78,102 74,879 157,773 144,438 
Amortization of intangible assets9,519 2,603 14,977 5,321 
Operating income81,801 71,321 155,937 151,004 
Interest expense1,569 157 2,194 325 
Other income, net447 1,392 2,492 1,679 
Income before income taxes80,679 72,556 156,235 152,358 
Provision for income taxes18,913 17,450 38,746 37,300 
Net income61,766 55,106 117,489 115,058 
(Loss)/income attributable to noncontrolling interests(158)(386)(348)475 
Net income attributable to MAXIMUS$61,924 $55,492 $117,837 $114,583 
Basic earnings per share attributable to MAXIMUS$0.96 $0.84 $1.82 $1.74 
Diluted earnings per share attributable to MAXIMUS$0.96 $0.84 $1.82 $1.73 
Dividends paid per share$0.25 $0.045 $0.50 $0.09 
Weighted average shares outstanding:    
Basic64,369 65,856 64,600 65,857 
Diluted64,643 66,268 64,817 66,223 
  Three Months Ended December 31,
  2018 2017
Revenue $664,619
 $623,148
Cost of revenue 505,354
 471,188
Gross profit 159,265
 151,960
Selling, general and administrative expenses 79,671
 69,559
Amortization of intangible assets 5,458
 2,718
Operating income 74,136
 79,683
Interest expense 625
 168
Other income, net 2,045
 287
Income before income taxes 75,556
 79,802
Provision for income taxes 19,833
 19,850
Net income 55,723
 59,952
(Loss)/income attributable to noncontrolling interests (190) 861
Net income attributable to MAXIMUS $55,913
 $59,091
Basic earnings per share attributable to MAXIMUS $0.86
 $0.90
Diluted earnings per share attributable to MAXIMUS $0.86
 $0.89
Dividends paid per share $0.25
 $0.045
Weighted average shares outstanding:  
  
Basic 64,827
 65,866
Diluted 64,977
 66,177

See notes to unaudited consolidated financial statements.


1


MAXIMUS, Inc.
CONSOLIDATED STATEMENTS OF COMPREHENSIVE INCOME
(Amounts in thousands)
(Unaudited)
 Three Months Ended March 31,Six Months Ended March 31,
 2019 2018 2019 2018 
Net income$61,766 $55,106 $117,489 $115,058 
Foreign currency translation adjustments3,537 2,869 (2,183)3,184 
Comprehensive income65,303 57,975 115,306 118,242 
Comprehensive (loss)/income attributable to noncontrolling interests(158)(386)(348)475 
Comprehensive income attributable to MAXIMUS$65,461 $58,361 $115,654 $117,767 
  Three Months Ended December 31,
  2018 2017
Net income $55,723
 $59,952
Foreign currency translation adjustments (5,720) 315
Comprehensive income 50,003
 60,267
Comprehensive (loss)/income attributable to noncontrolling interests (190) 861
Comprehensive income attributable to MAXIMUS $50,193
 $59,406

See notes to unaudited consolidated financial statements.
 


2


MAXIMUS, Inc.
CONSOLIDATED BALANCE SHEETS
(Amounts in thousands)
 
December 31,
2018
 September 30,
2018
March 31,
2019
September 30,
2018
(unaudited)   (unaudited) 
ASSETS 
  
ASSETS  
Current assets: 
  
Current assets:  
Cash and cash equivalents$54,736
 $349,245
Cash and cash equivalents$46,799 $349,245 
Short-term investments
 20,264
Short-term investments— 20,264 
Accounts receivable — billed and billable, net of reserves of $6,430 and $4,285486,922
 357,613
Accounts receivable — billed and billable, net of reserves of $6,073 and $4,285Accounts receivable — billed and billable, net of reserves of $6,073 and $4,285491,560 357,613 
Accounts receivable — unbilled124,385
 31,536
Accounts receivable — unbilled131,250 31,536 
Income taxes receivable7,066
 5,979
Income taxes receivable20,733 5,979 
Prepaid expenses and other current assets49,915
 43,995
Prepaid expenses and other current assets49,668 43,995 
Total current assets723,024
 808,632
Total current assets740,010 808,632 
Property and equipment, net81,352
 77,544
Property and equipment, net76,693 77,544 
Capitalized software, net22,773
 22,429
Capitalized software, net25,232 22,429 
Goodwill585,735
 399,882
Goodwill587,751 399,882 
Intangible assets, net204,553
 88,035
Intangible assets, net195,354 88,035 
Deferred contract costs, net16,049
 14,380
Deferred contract costs, net19,771 14,380 
Deferred compensation plan assets28,970
 34,305
Deferred compensation plan assets32,387 34,305 
Deferred income taxes209
 6,834
Deferred income taxes209 6,834 
Other assets6,637
 9,959
Other assets10,309 9,959 
Total assets$1,669,302
 $1,462,000
Total assets$1,687,716 $1,462,000 
LIABILITIES AND SHAREHOLDERS’ EQUITY 
  
LIABILITIES AND SHAREHOLDERS’ EQUITY  
Current liabilities: 
  
Current liabilities:  
Accounts payable and accrued liabilities$152,532
 $114,378
Accounts payable and accrued liabilities$169,099 $114,378 
Accrued compensation and benefits97,563
 95,555
Accrued compensation and benefits87,698 95,555 
Deferred revenue37,231
 51,182
Deferred revenue39,215 51,182 
Income taxes payable2,302
 4,438
Income taxes payable3,159 4,438 
Current portion of long-term debt and other borrowings5,124
 136
Current portion of long-term debt and other borrowings3,681 136 
Other liabilities17,474
 11,760
Other liabilities17,909 11,760 
Total current liabilities312,226
 277,449
Total current liabilities320,761 277,449 
Deferred revenue, less current portion22,275
 20,394
Deferred revenue, less current portion24,910 20,394 
Deferred income taxes49,617
 26,377
Deferred income taxes51,060 26,377 
Long-term debt120,321
 374
Long-term debt75,295 374 
Deferred compensation plan liabilities, less current portion31,769
 33,497
Deferred compensation plan liabilities, less current portion32,622 33,497 
Other liabilities15,715
 17,490
Other liabilities15,487 17,490 
Total liabilities551,923
 375,581
Total liabilities520,135 375,581 
Shareholders’ equity: 
  
Shareholders’ equity:  
Common stock, no par value; 100,000 shares authorized; 63,717 and 64,371 shares issued and outstanding at December 31, 2018, and September 30, 2018, at stated amount, respectively492,938
 487,539
Common stock, no par value; 100,000 shares authorized; 63,811 and 64,371 shares issued and outstanding at March 31, 2019, and September 30, 2018, at stated amount, respectivelyCommon stock, no par value; 100,000 shares authorized; 63,811 and 64,371 shares issued and outstanding at March 31, 2019, and September 30, 2018, at stated amount, respectively498,269 487,539 
Accumulated other comprehensive loss(42,673) (36,953)Accumulated other comprehensive loss(39,136)(36,953)
Retained earnings664,332
 633,281
Retained earnings705,824 633,281 
Total MAXIMUS shareholders’ equity1,114,597
 1,083,867
Total MAXIMUS shareholders’ equity1,164,957 1,083,867 
Noncontrolling interests2,782
 2,552
Noncontrolling interests2,624 2,552 
Total equity1,117,379
 1,086,419
Total equity1,167,581 1,086,419 
Total liabilities and equity$1,669,302
 $1,462,000
Total liabilities and equity$1,687,716 $1,462,000 
 
See notes to unaudited consolidated financial statements.


3


MAXIMUS, Inc.
CONSOLIDATED STATEMENTS OF CASH FLOWS
(Amounts in thousands)
(Unaudited)
 Six Months Ended March 31,
 2019 2018 
Cash flows from operations:  
Net income$117,489 $115,058 
Adjustments to reconcile net income to cash flows from operations:  
Depreciation and amortization of property and equipment and
capitalized software
22,407 27,074 
Amortization of intangible assets14,977 5,321 
Deferred income taxes17,764 (9,179)
Stock compensation expense9,904 11,324 
Change in assets and liabilities excluding acquired assets and liabilities:  
Accounts receivable — billed and billable(72,720)(18,522)
Accounts receivable — unbilled9,189 (4,730)
Prepaid expenses and other current assets(5,118)8,526 
Deferred contract costs(5,415)1,794 
Accounts payable and accrued liabilities42,080 (3,171)
Accrued compensation and benefits(7,443)(15,391)
Deferred revenue4,435 (23,789)
Income taxes(16,496)18,634 
Other assets and liabilities(3,842)3,811 
Cash flows from operations127,211 116,760 
Cash flows from investing activities:  
Purchases of property and equipment and capitalized software costs(18,541)(13,175)
Acquisitions(421,809)(157)
Redemption of short-term investments19,996 — 
Other284 541 
Cash used in investing activities(420,070)(12,791)
Cash flows from financing activities:  
Cash dividends paid to MAXIMUS shareholders(31,983)(5,865)
Purchases of MAXIMUS common stock(46,068)(1,038)
Tax withholding related to RSU vesting(8,915)(8,529)
Borrowings320,048 124,683 
Repayment of credit facility and other long-term debt(241,539)(124,752)
Other(133)(2,130)
Cash used in financing activities(8,590)(17,631)
Effect of exchange rate changes on cash and cash equivalents(632)1,070 
Net (decrease)/increase in cash, cash equivalents and restricted cash(302,081)87,408 
Cash, cash equivalents and restricted cash, beginning of period356,559 179,727 
Cash, cash equivalents and restricted cash, end of period$54,478 $267,135 
 Three Months Ended December 31,
 2018 2017
Cash flows from operations: 
  
Net income$55,723
 $59,952
Adjustments to reconcile net income to cash flows from operations: 
  
Depreciation and amortization of property and equipment and
capitalized software
11,231
 13,719
Amortization of intangible assets5,458
 2,718
Deferred income taxes16,511
 5,707
Stock compensation expense4,971
 5,402
Change in assets and liabilities: 
  
Accounts receivable — billed and billable(69,890) (44,381)
Accounts receivable — unbilled20,198
 5,535
Prepaid expenses and other current assets(5,691) 6,019
Deferred contract costs(1,757) 1,413
Accounts payable and accrued liabilities26,564
 11,387
Accrued compensation and benefits377
 (29,588)
Deferred revenue(372) (12,405)
Income taxes(3,848) 9,642
Other assets and liabilities(135) 2,877
Cash flows from operations59,340
 37,997
Cash flows from investing activities: 
  
Purchases of property and equipment and capitalized software costs(9,973) (6,514)
Acquisition of the citizen engagement centers business(421,809) 
Redemption of short-term investments19,996
 
Other47
 59
Cash used in investing activities(411,739) (6,455)
Cash flows from financing activities: 
  
Cash dividends paid to MAXIMUS shareholders(16,033) (2,930)
Purchases of MAXIMUS common stock(40,984) (1,038)
Tax withholding related to RSU vesting(8,915) (8,529)
Borrowings195,100
 59,683
Repayment of credit facility and other long-term debt(70,033) (48,156)
Other(133) 
Cash provided by/(used in) financing activities59,002
 (970)
Effect of exchange rate changes on cash and cash equivalents(1,068) 203
Net (decrease)/increase in cash, cash equivalents and restricted cash(294,465) 30,775
Cash, cash equivalents and restricted cash, beginning of period356,559
 179,727
Cash, cash equivalents and restricted cash, end of period$62,094
 $210,502

See notes to unaudited consolidated financial statements.


4


MAXIMUS, Inc.
CONSOLIDATED STATEMENTS OF CHANGES IN SHAREHOLDERS’ EQUITY
(Amounts in thousands)
(Unaudited)
 
Common
Shares
Outstanding
Common
Stock
Accumulated
Other
Comprehensive
Income/(Loss)
Retained
Earnings
Noncontrolling
Interest
Total
Balance at Balance at December 31, 201863,717 $492,938 $(42,673)$664,332 $2,782 $1,117,379 
Net income— — — 61,924 (158)61,766 
Foreign currency translation— — 3,537 — — 3,537 
Cash dividends— — — (15,950)— (15,950)
Dividends on RSUs— 398 — (398)— — 
Purchases of common stock(62)— — (4,084)— (4,084)
Stock compensation expense— 4,933 — — — 4,933 
RSUs vested156 — — — — — 
Balance at March 31, 201963,811 $498,269 $(39,136)$705,824 $2,624 $1,167,581 

 Common
Shares
Outstanding
Common
Stock
Accumulated
Other
Comprehensive
Income/(Loss)
Retained
Earnings
Noncontrolling
Interest
Total
Balance at September 30, 201864,371 $487,539 $(36,953)$633,281 $2,552 $1,086,419 
Cumulative impact from adopting ASC Topic 606 on October 1, 2018— — — 32,929 553 33,482 
Net income— — — 117,837 (348)117,489 
Foreign currency translation— — (2,183)— — (2,183)
Cash dividends— — — (31,983)(133)(32,116)
Dividends on RSUs— 826 — (826)— — 
Purchases of common stock(716)— — (45,414)— (45,414)
Stock compensation expense— 9,904 — — — 9,904 
RSUs vested156 — — — — — 
Balance at March 31, 201963,811 $498,269 $(39,136)$705,824 $2,624 $1,167,581 











5


 
Common
Shares
Outstanding
 
Common
Stock
 
Accumulated
Other
Comprehensive
Income/(Loss)
 
Retained
Earnings
 
Noncontrolling
Interest
 Total
Balance at September 30, 201864,371
 $487,539
 $(36,953) $633,281
 $2,552
 $1,086,419
Cumulative impact from adopting ASC Topic 606 on October 1, 2018
 
 
 32,929
 553
 33,482
Net income
 
 
 55,913
 (190) 55,723
Foreign currency translation
 
 (5,720) 
 
 (5,720)
Cash dividends
 
 
 (16,033) (133) (16,166)
Dividends on RSUs
 428
 
 (428) 
 
Purchases of MAXIMUS common stock(654) 
 
 (41,330) 
 (41,330)
Stock compensation expense
 4,971
 
 
 
 4,971
Balance at December 31, 201863,717
 $492,938
 $(42,673) $664,332
 $2,782
 $1,117,379
MAXIMUS, Inc.
CONSOLIDATED STATEMENTS OF CHANGES IN SHAREHOLDERS’ EQUITY (Continued)
 
Common
Shares
Outstanding
 
Common
Stock
 
Accumulated
Other
Comprehensive
Income / (Loss)
 
Retained
Earnings
 
Noncontrolling
Interest
 Total
Balance at September 30, 201765,137
 $475,592
 $(27,619) $492,112
 $5,683
 $945,768
Net income
 
 
 59,091
 861
 59,952
Foreign currency translation
 
 315
 
 
 315
Cash dividends
 
 
 (2,930) 
 (2,930)
Dividends on RSUs
 84
 
 (84) 
 
Purchases of common stock(17) 
 
 (1,038) 
 (1,038)
Stock compensation expense
 5,402
 
 
 
 5,402
Tax withholding related to RSU vesting
 183
 
 
 
 183
Balance at December 31, 201765,120
 $481,261
 $(27,304) $547,151
 $6,544
 $1,007,652
(Amounts in thousands)
(Unaudited)

Common
Shares
Outstanding
Common
Stock
Accumulated
Other
Comprehensive
Income/(Loss)
Retained
Earnings
Noncontrolling
Interest
Total
Balance at Balance at December 31, 201765,120 $481,261 $(27,304)$547,151 $6,544 $1,007,652 
Net income— — — 55,492 (386)55,106 
Foreign currency translation— — 2,869 — — 2,869 
Cash dividends— — — (2,935)(2,129)(5,064)
Dividends on RSUs— 78 — (78)— — 
Stock compensation expense— 5,922 — — — 5,922 
RSUs vested123 — — — — — 
Addition of noncontrolling interest from acquisition— 124 — — (281)(157)
Balance at March 31, 201865,243 $487,385 $(24,435)$599,630 $3,748 $1,066,328 


 Common
Shares
Outstanding
Common
Stock
Accumulated
Other
Comprehensive
Income / (Loss)
Retained
Earnings
Noncontrolling
Interest
Total
Balance at September 30, 201765,137 $475,592 $(27,619)$492,112 $5,683 $945,768 
Net income— — — 114,583 475 115,058 
Foreign currency translation— — 3,184 — — 3,184 
Cash dividends— — — (5,865)(2,129)(7,994)
Dividends on RSUs— 162 — (162)— — 
Purchases of common stock(17)— — (1,038)— (1,038)
Stock compensation expense— 11,324 — — — 11,324 
Tax withholding related to RSU vesting— 183 — — — 183 
RSUs vested123 — — — — — 
Addition of noncontrolling interest from acquisition— 124 — — (281)(157)
Balance at March 31, 201865,243 $487,385 $(24,435)$599,630 $3,748 $1,066,328 

See notes to unaudited consolidated financial statements.


6


MAXIMUS, Inc.
Notes to Unaudited Consolidated Financial Statements
For the Three and Six Months Ended DecemberMarch 31, 2019 and 2018 and 2017


1. Organization and Basis of Presentation
The accompanying unaudited consolidated financial statements have been prepared in accordance with accounting principles generally accepted in the United States for interim financial information and the instructions to Form 10-Q and Article 10 of Regulation S-X. As permitted by these instructions, they do not include all of the information and notes required by generally accepted accounting principles (GAAP) for complete financial statements. In the opinion of management, all adjustments (consisting of normal recurring adjustments) considered necessary for a fair presentation have been included. All intercompany balances and transactions have been eliminated in consolidation. The results of operations for the three and six months ended DecemberMarch 31, 2018,2019, are not necessarily indicative of the results that may be expected for the full fiscal year. The balance sheet at September 30, 2018, has been derived from the audited financial statements at that date, but does not include all of the information and notes required by GAAP for complete financial statements.
Certain financial results have been reclassified to conform with our current period presentation.
Our consolidated statement of cash flows for the threesix months ended DecemberMarch 31, 2017,2018, includes a reclassification to reflect the effect of new accounting guidance.
Our consolidated balancebalance sheet at September 30, 2018, includes a reclassification to show a comparative balance for current and long-term debt, which were previously reported within Other"other liabilities."
The preparation of these financial statements requires us to make estimates and assumptions that affect the reported amounts of assets and liabilities, the disclosure of contingent liabilities and the reported amounts of revenue and expenses. On an ongoing basis, we evaluate our estimates including those related to revenue recognition and cost estimation on certain contracts, the realizability of goodwill and amounts related to income taxes, certain accrued liabilities and contingencies and litigation. We base our estimates on historical experience and on various other assumptions that are believed to be reasonable under the circumstances, the results of which form the basis for making judgments about the carrying values of assets and liabilities. Actual results could differ from those estimates.
These financial statements should be read in conjunction with the consolidated audited financial statements and the notes thereto at September 30, 2018 and 2017, and for each of the three years ended September 30, 2018, included in our Annual Report on Form 10-K which was filed with the Securities and Exchange Commission on November 20, 2018.
Changes in financial reporting
Segments
As previously reported, effective October 1, 2018, our Chief Executive Officer reorganized our reporting segments based on the way that management intends to allocate resources, manage performance and evaluate results. This reorganization of segments responds to recent changes in the markets in which we operate, the increasing integration of health and human services programs worldwide and the evolving needs of our government clients as they aim to deliver services in a more holistic manner to their citizens. We have recast ourOur results for the three and six months ended DecemberMarch 31, 2017,2018, were recast to conform with these new segments. See "Note 2. Segment information"Information" for more details of this change.
Revenue recognition
We adopted Accounting Standard Update (ASU) No. 2014-09, Revenue from Contracts with Customers (Topic 606) on October 1, 2018, using the modified retrospective method and, accordingly, we recognized the cumulative effect of adoption as an adjustment of $32.9 million to our opening retained earnings balance on October 1, 2018. We applied this standard only to contracts that had not been completed as of the date of adoption. For contracts that had been modified prior to October 1, 2018, we calculated the cumulative effect of Topic 606 on each contract based upon the aggregate effect of all of the modifications at that date.


7


Topic 606 applies to all of our contracts with customers and supersedes all previous standards on revenue recognition. In adopting Topic 606, we are required to follow a five-step process in order to identify and recognize revenue based upon a principle that revenue should be recognized as goods and services are transferred to customers in amounts that reflect the consideration to which we expect to be entitled for those goods and services. It did not change the actual amount of revenue being recognized for the majority of our contracts but did change the methodology by which we identified that revenue.
In the most significant change under Topic 606, we are required to estimate and recognize revenue on contracts over the period where we provide a service. This affects contracts where performance outcomes are achieved over time, most notably for welfare-to-work contracts where we are compensated for placing individuals in sustained employment. Under our former methodology of recognizing revenue, we deferred recognizing this outcome-based revenue until the outcome was achieved. Under Topic 606, we estimate our anticipated future fees and recognize them over the expected period of performance. As a result, more judgments and estimates will beare required within the process of recognizing revenue than were required under the former methodology.
The adoption of Topic 606 resulted in the following changes to our opening balance sheet:
(dollars in thousands)Balance at September 30, 2018 Adjustments due to adoption of new standard Opening balance at October 1, 2018(dollars in thousands)Balance at September 30, 2018Adjustments due to adoption of new standardOpening balance at October 1, 2018
Assets     Assets
Accounts receivable - unbilled$31,536
 $35,414
 $66,950
Accounts receivable - unbilled$31,536 $35,414 $66,950 
Deferred income taxes6,834
 (6,625) 209
Deferred income taxes6,834 (6,625)209 
Liabilities and shareholders' equity     Liabilities and shareholders' equity
Deferred revenue - current51,182
 (11,767) 39,415
Deferred revenue - current51,182 (11,767)39,415 
Deferred income taxes - long-term26,377
 7,074
 33,451
Deferred income taxes - long-term26,377 7,074 33,451 
Retained earnings633,281
 32,929
 666,210
Retained earnings633,281 32,929 666,210 
Noncontrolling interests2,552
 553
 3,105
Noncontrolling interests2,552 553 3,105 
  
The table below shows the effects of the adoption of Topic 606 affectedon our results inconsolidated statement of operations for the three and six months ended DecemberMarch 31, 2018. If we had applied our previous accounting policies in the current period, our revenue and net income attributable to our shareholders would have been lower by approximately $0.7 million and $0.4 million, respectively. 2019.
 Three months ended March 31, 2019Six months ended March 31, 2019
(dollars in thousands)Balance under previous accounting guidanceAdjustments due to adoption of new standardBalance as reportedBalance under previous accounting guidanceAdjustments due to adoption of new standardBalance as reported
Revenue$735,487 $1,033 $736,520 $1,399,372 $1,767 $1,401,139 
Income before income taxes79,646 1,033 80,679 154,468 1,767 156,235 
Provision for income taxes18,628 285 18,913 38,467 279 38,746 
Net income61,018 748 61,766 116,001 1,488 117,489 
(Loss)/income attributable to noncontrolling interests(328)170 (158)(838)490 (348)
Net income attributable to MAXIMUS$61,346 $578 $61,924 $116,839 $998 $117,837 

8


The effect on our balance sheet would have been as follows:
(dollars in thousands)Balance at March 31, 2019, under previous accounting guidanceAdjustments due to adoption of new standardBalance at March 31, 2019, as reported
Assets
Accounts receivable - unbilled$95,796 $35,454 $131,250 
Deferred income taxes6,858 (6,649)209 
Liabilities and shareholders' equity
Deferred revenue - current51,963 (12,748)39,215 
Deferred income taxes - long-term43,957 7,103 51,060 
Accumulated other comprehensive loss(38,617)(519)(39,136)
Retained earnings671,897 33,927 705,824 
Noncontrolling interests1,581 1,043 2,624 
(dollars in thousands)Balance at December 31, 2018 as reported Adjustments due to adoption of new standard Balance at December 31, 2018 under previous accounting guidance
Assets     
Accounts receivable - unbilled$124,385
 $(34,233) $90,152
Deferred income taxes209
 6,743
 6,952
Liabilities and shareholders' equity     
Deferred revenue - current37,231
 12,521
 49,752
Deferred income taxes - long-term49,617
 (6,764) 42,853
Accumulated other comprehensive loss(42,673) 825
 (41,848)
Retained earnings664,332
 (33,349) 630,983
Noncontrolling interests2,782
 (723) 2,059


Additional information and disclosures relating to this change are included within "Note 3. Revenue recognition."


Statement of cash flows
As previously reported, the Financial Accounting Standards Board (FASB) has issued two ASUs pertaining to the statement of cash flows;We adopted ASU No. 2016-15 Statement of Cash Flows (Topic 230): Classification of Certain Cash Receipts and Cash Payments and ASU No. 2016-18, Statement of Cash Flows (Topic 230): Restricted Cash. These updates require us to make certain changes to on October 1, 2018, using the presentation of our cash flows.retrospective method. The most notable change that we anticipate relates to the treatment of balances we consider to be "restricted cash." Restricted cash represents funds which are held in our bank accounts but which we are precluded from using for general business needs through contractual requirements; these requirements include serving as collateral for lease, credit card or letter of credit arrangements or where we hold funds on behalf of clients. As we did not consider these restricted cash balances to be cash or cash equivalents, we did not previously include them within our cash flow statement except where restrictions over cash were imposed or lapsed. Beginning  with this quarterly report,on October 1, 2018, we are required to include movements in cash, cash equivalents and restricted cash within our consolidated statements of cash flows.
We adopted this standard using the retrospective method. Accordingly, we have presented our consolidated statement of cash flows using the new rules for all periods shown. Our balances for cash, cash equivalents and restricted cash are as follows:
Balance as of
(dollars in thousands)March 31, 2019September 30, 2018March 31, 2018September 30, 2017
Cash and cash equivalents$46,799 $349,245 $253,227 $166,252 
Restricted cash (recorded within "other current assets")7,679 7,314 13,908 13,475 
Cash, cash equivalents and restricted cash$54,478 $356,559 $267,135 $179,727 

Consolidated Statements of Changes in Shareholders' Equity
In August 2018, the United States Securities and Exchange Commission (SEC) adopted the final rule under SEC Release No. 33-10532, Disclosure Update and Simplification, amending certain disclosure requirements that were redundant, duplicative, overlapping, outdated or superseded. In addition, the amendments expanded the disclosure requirements on the analysis of stockholders' equity for interim financial statements. Under the amendments, an analysis of changes in each caption of shareholders' equity presented in the balance sheet must be provided in a note or separate statement. The amendments became effective on November 5, 2018, and did not have a material effect on the Company's consolidated financial statements for fiscal year 2019. We have adopted these changes to the Consolidated Statements of Changes in Shareholders’ Equity in this filing.
  Balance as of
(dollars in thousands) December 31, 2018 September 30, 2018 December 31, 2017 September 30, 2017
Cash and cash equivalents $54,736
 $349,245
 $196,905
 $166,252
Restricted cash (recorded within "other current assets") 7,358
 7,314
 13,597
 13,475
Cash, cash equivalents and restricted cash $62,094
 $356,559
 $210,502
 $179,727
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2. Segment Information
The table below provides certain financial information for each of our business segments.
As noted in "Note 1. Organization and Basis of Presentation," we have made changes to our business segments in fiscal year 2019. Accordingly, the comparative results shown for the three and six months ended DecemberMarch 31, 2017,2018, are presented differently from those shown in previous filings.
From October 1, 2018, we operated our business through three segments.
Our U.S. Health and Human Services Segment provides a variety of business process services such as program administration, appeals and assessments work, and related consulting work for U.S. state and local government programs. These services support a variety of programs including Medicaid, the Children’s Health Insurance Program, the Affordable Care Act and Temporary Assistance for Needy Families.
Our U.S. Federal Services Segment provides business process solutions, including program administration, appeals and assessment services as well as system and software development and maintenance services for various U.S. federal civilian programs. This segment also contains certain state-based assessments and appeals work that is part of the segment's heritage within the Medicare Appeals portfolio and continues to be managed within this segment.
Our Outside the U.S. Segment provides business process solutions for governments and commercial clients outside the United States,U.S., including health and disability assessments, program administration for welfare-to-work services and other related services. We support programs and deliver services in the United Kingdom, including the Health Assessment Advisory Service, the Work & Health Programme and Fair Start; Australia, including jobactive and the Disability Employment Service; Canada, including Health Insurance British Columbia and the Employment Program of British Columbia; Saudi Arabia and Singapore.




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  Three Months Ended December 31,
(dollars in thousands) 2018 % (1) 2017 % (1)
Revenue:  
  
  
  
U.S. Health & Human Services $294,213
   $304,241
  
U.S. Federal Services 216,987
   132,983
  
Outside the U.S. 153,419
   185,924
  
Total $664,619
   $623,148
  
Gross profit:  
  
  
  
U.S. Health & Human Services $88,031
 29.9% $84,231
 27.7%
U.S. Federal Services 47,985
 22.1% 33,358
 25.1%
Outside the U.S. 23,249
 15.2% 34,371
 18.5%
Total $159,265
 24.0% $151,960
 24.4%
Selling, general and administrative expense:  
  
  
  
U.S. Health & Human Services $32,139
 10.9% $34,805
 11.4%
U.S. Federal Services 26,632
 12.3% 16,648
 12.5%
Outside the U.S. 18,808
 12.3% 18,106
 9.7%
Other 2,092
 NM
 
 NM
Total $79,671
 12.0% $69,559
 11.2%
Operating income:  
  
  
  
U.S. Health & Human Services $55,892
 19.0% $49,426
 16.2%
U.S. Federal Services 21,353
 9.8% 16,710
 12.6%
Outside the U.S. 4,441
 2.9% 16,265
 8.7%
Amortization of intangible assets (5,458) NM
 (2,718) NM
Other (2) (2,092) NM
 
 NM
Total $74,136
 11.2% $79,683
 12.8%
(1)Percentage of respective segment revenue. Percentages not considered meaningful are marked “NM.”
(2)Other selling, general & administrative expenses includes credits and costs not directly allocated to a particular segment. In the three month period ended December 31, 2018, these include $2.7 million of costs directly related to the acquisition of the citizen engagement centers business.

 Three Months Ended March 31,Six Months Ended March 31,
(dollars in thousands)2019 % (1)2018 % (1)2019 % (1)2018 % (1)
Revenue:        
U.S. Health & Human Services$290,737 $306,249 $584,950 $610,490 
U.S. Federal Services289,736 116,327 506,723 249,310 
Outside the U.S.156,047 190,211 309,466 376,135 
Total$736,520 $612,787 $1,401,139 $1,235,935 
Gross profit:        
U.S. Health & Human Services$86,260 29.7%  $86,586 28.3%  $174,291 29.8%  $170,817 28.0%  
U.S. Federal Services60,696 20.9%  27,374 23.5%  108,681 21.4%  60,732 24.4%  
Outside the U.S.22,466 14.4%  34,843 18.3%  45,715 14.8%  69,214 18.4%  
Total$169,422 23.0%  $148,803 24.3%  $328,687 23.5%  $300,763 24.3%  
Selling, general & administrative expense:        
U.S. Health & Human Services$29,400 10.1%  $36,616 12.0%  $61,539 10.5%  $71,421 11.7%  
U.S. Federal Services31,104 10.7%  17,540 15.1%  57,736 11.4%  34,188 13.7%  
Outside the U.S.17,992 11.5%  18,403 9.7%  36,800 11.9%  36,509 9.7%  
Restructuring costs— NM2,320 NM— NM2,320 NM
Other(394)NM— NM1,698 NM— NM
Total$78,102 10.6%  $74,879 12.2%  $157,773 11.3%  $144,438 11.7%  
Operating income:        
U.S. Health & Human Services$56,860 19.6%  $49,970 16.3%  $112,752 19.3%  $99,396 16.3%  
U.S. Federal Services29,592 10.2%  9,834 8.5%  50,945 10.1%  26,544 10.6%  
Outside the U.S.4,474 2.9%  16,440 8.6%  8,915 2.9%  32,705 8.7%  
Amortization of intangible assets(9,519)NM(2,603)NM(14,977)NM(5,321)NM
Restructuring costs (2)— NM(2,320)NM— NM(2,320)NM
Other (3)394 NM— NM(1,698)NM— NM
Total$81,801 11.1%  $71,321 11.6%  $155,937 11.1%  $151,004 12.2%  




(1) Percentage of respective segment revenue. Percentages not considered meaningful are marked “NM.”
(2) During fiscal year 2018, we incurred costs in restructuring our United Kingdom business. 
(3) Other selling, general & administrative expenses includes credits and costs not directly allocated to a particular segment. In the six month periods ended March 31, 2019, these include $2.7 million of costs directly related to the acquisition of the citizen engagement centers business. Refer to "Note 5.  Acquisition of Citizen Engagement Centers Business" for more details.

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Identifiable assets for the segments are shown below (in thousands):
March 31, 2019September 30, 2018
U.S. Health & Human Services$478,584 $442,063 
U.S. Federal Services837,844 375,807 
Outside the U.S.224,274 184,872 
Corporate147,014 459,258 
Total$1,687,716 $1,462,000 

3. Revenue Recognition


Beginning October 1, 2018, we recognize revenue in accordance with ASC Topic 606, Revenue from Contracts with Customers. We adopted this standard on October 1, 2018, using the modified retrospective method; accordingly, only periods after October 1, 2018, utilize ASC Topic 606.
Under ASC Topic 606, we recognize revenue as, or when, we satisfy performance obligations under a contract. We account for a contract when the parties have approved the contract and are committed to perform on it, the rights of each party and the payment terms are identified, the contract has commercial substance and it is probable that we will collect substantially all of the consideration. A performance obligation is a promise in a contract to transfer a distinct good or service, or a series of distinct goods or services, to a customer. The transaction price of a contract must be allocated to each performance obligation and recognized as the performance obligation is satisfied.
Although our services may have many components, these components are not necessarily distinct performance obligations as they aremay be interdependent on or interrelated to each other. Where our contracts contain more than one performance obligation, we allocate the contract’s transaction price to each performance obligation using our best estimate of the standalone selling price of each component. This method will vary from contract to contract. Where available, we utilize standalone selling prices of similar components. If this information is unavailable, we utilize a suitable metric to allocate selling price, such as costs incurred.
The majority of our contracts have performance obligations which are satisfied over time. In most cases, we view our performance obligations as promises to transfer a series of distinct services to our customer that are substantially the same and which have the same pattern of service. We recognize revenue over the performance period as a customer receives the benefits of our services. This continuous transfer of control is supported by the unilateral right of many of our customers to terminate contracts for convenience, without having to provide justification for this decision. Where we are reimbursed on a cost-plus basis, we recognize revenue based upon our costs incurred to date; where we are reimbursed on a fixed price basis, we recognize revenue based upon an appropriate output measure which may be time elapsed or another measure within the contract. When we have variable fees, such as revenue related to the volume of work or award fees, we allocate that revenue to the distinct periods of service to which they relate. In estimating our variable fees, we are required to constrain our estimates to the extent that it is probable that there will not be a significant reversal of cumulative revenue when the uncertainty is resolved.
Other performance obligations are satisfied at a point in time, rather than over time. We recognize revenue only when the customer has received control over the goods provided. Revenue recognition on these performance obligations does not require a significant level of judgment or estimation.
Where we have contract modifications, these are reviewed to determine whether they should be accounted for as part of the original performance obligation or as a separate contract. Where the modification changes the scope or price and the additional performance obligations are at their standalone selling price, these services are considered as a separate contract. Where there is a modification and the additional performance obligations are not at their standalone selling price, we consider whether those performance obligations are distinct from those already delivered. If services are distinct from those already provided, the contract is accounted for prospectively, as though the original contract had been terminated and a new arrangement entered into. Where the modification includes goods or services which are not distinct from those already provided, we record a cumulative adjustment to revenue based upon a remeasurement of progress towards the complete satisfaction of performance obligations not yet fully delivered.
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Disaggregation of revenue
In addition to our segment reporting, we disaggregate our revenues by product, contract type, customer type and geography. Our operating segments represent the manner in which our Chief Executive Officer reviews our financial results andwhich is further discussed in "Note 2. Segment information."


By operating segment and service
(dollars in thousands)Three Months Ended March 31, 2019Six Months Ended March 31, 2019
Program administration$219,732 $438,705 
Assessments and appeals33,331 70,552 
Workforce and children services23,898 47,801 
Other13,776 27,892 
Total U.S. Health and Human Services$290,737 584,950 
Program administration$209,996 $350,117 
Technology solutions37,993 76,876 
Assessments and appeals41,747 79,730 
Total U.S. Federal Services$289,736 506,723 
Workforce and children services$69,759 $143,037 
Assessments and appeals67,771 130,081 
Program administration15,922 31,242 
Other2,595 5,106 
Total Outside the U.S.$156,047 $309,466 
Total revenue$736,520 $1,401,139 
(dollars in thousands) Revenue for the three months ended December 31, 2018
Program administration $218,973
Assessments and appeals 37,221
Workforce and children services 23,903
Other 14,116
Total U.S. Health and Human Services $294,213
   
Program administration $140,121
Technology solutions 38,883
Assessments and appeals 37,983
Total U.S. Federal Services $216,987
   
Workforce and children services $73,278
Assessments and appeals 62,310
Program administration 15,320
Other 2,511
Total Outside the U.S. $153,419
   
Total revenue $664,619


By contract type
(dollars in thousands)Three Months Ended March 31, 2019Six Months Ended March 31, 2019
Performance-based$261,592 $574,479 
Cost-plus298,133 473,431 
Fixed price139,871 287,022 
Time and materials36,924 66,207 
Total revenue$736,520 $1,401,139 

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(dollars in thousands) Revenue for the three months ended December 31, 2018
Performance-based $312,887
Cost-plus 175,298
Fixed price 147,151
Time and materials 29,283
Total revenue $664,619




By customer type
(dollars in thousands)Three Months Ended March 31, 2019Six Months Ended March 31, 2019
New York State government agencies$89,858 $181,570 
Other U.S. state government agencies197,870 396,772 
Total U.S. state government agencies$287,728 $578,342 
United States Federal Government agencies270,623 468,901 
International government agencies146,292 289,073 
Other, including local municipalities and commercial customers31,877 64,823 
Total revenue$736,520 $1,401,139 
(dollars in thousands) Revenue for the three months ended December 31, 2018
New York State government agencies $91,712
Other U.S. state government agencies 198,902
Total U.S. state government agencies 290,614
   
United States Federal Government agencies 198,278
International government agencies 142,781
Other, including local municipalities and commercial customers 32,946
Total revenue $664,619


By geography
(dollars in thousands)Three Months Ended March 31, 2019Six Months Ended March 31, 2019
United States of America$580,473 $1,091,673 
United Kingdom78,334 151,752 
Australia50,997 104,370 
Rest of world26,716 53,344 
Total revenue$736,520 $1,401,139 
(dollars in thousands) Revenue for the three months ended December 31, 2018
United States of America $511,200
United Kingdom 73,418
Australia 53,373
Rest of world 26,628
Total revenue $664,619


Contract balances
Differences in timing between revenue recognition and cash collection result in contract assets and contract liabilities. We classify these assets as accounts receivable — billed and billable and unbilled receivables and the liabilities as deferred revenue.
In a standard contract,many contracts, we bill our customers on a monthly basis shortly after the month end for work performed in that month. Funds are considered collectible under standard contract terms and isare included within accounts receivable — billed and billable.
Exceptions to this pattern will arise for various reasons, including those listed below.
Under cost-plus contracts, we are typically required to estimate a contract’s share of our general and administrative expenses. This share is based upon estimates of total costs which may vary over time. We typically invoice our customers at an agreed provisional billing rate which will differ from actual rates incurred. If our actual rates are higher than the provisional billing rates, an asset is recorded for this variance; if the provisional billing rate is lowerhigher than our actual rate, we record a liability.
Certain contracts include retainage balances, whereby revenue is earned but cash payments are held back by the customer for a period of time, typically to allow the customer to evaluate the quality of our performance.
In certain contracts, notably our welfare-to-work contracts, we earn revenue from program participants achieving outcomes such as sustained employment for periods up to 24 months. This revenue may only be invoiced at the conclusion of this period of performance. Since we are required to recognize revenue over the period where the customer receives the benefit, we record an unbilled receivable.
14


In certain contracts, we may receive funds from our customers prior to performing operations. These funds are typically referred to as “set-up costs” and reflect the need for us to make investments in infrastructure prior to providing a service. This investment in infrastructure is not a performance obligation which is distinct from the service that is subsequently provided and, as a result, revenue is not recognized based upon the establishment of this infrastructure, but rather over the course of the contractual relationship. The


funds are initially recorded as deferred revenue and recognized over the term of the contract. Other contracts may not include set-up fees but will provide higher fees in earlier periods of the contract. The premium on these fees is deferred.
During the threesix months ended DecemberMarch 31, 2018,2019, we recognized revenue of $21.8$32.0 million included in our deferred revenue balances at September 30, 2018. During the three months ended March 31, 2019, we recognized $23.0 million included in our deferred revenue at December 31, 2018.
Contract estimates
We are required to use estimates in recognizing certain revenue. Our most significant estimates relate to:
Our welfare-to work contracts, where we estimate our future variable consideration by estimating the volume and timing of our caseload reaching employment milestones;
Our transaction-based contracts where we provide a significant discount to our customer in future periods, where we must calculate an average rate of revenue per transaction based upon our estimates of the total revenue and anticipated volume of work from the contract; and
Our cost-plus contracts, which require us to prepare an estimate of our indirect costs which are allocated to our contracts.
Where we have changes to our estimates, these are recognized on a cumulative catch-up basis. In fiscal year 2019, our revenue included a reduction of $1.5$8.0 million from changes in estimates.
Deferred contract costs
For many contracts, we incur significant incremental costs at the beginning of an arrangement. Typically, these costs relate to the establishment of infrastructure which we utilize to satisfy our performance obligations with the contract. We report these costs as deferred contract costs and amortize them on a straight-line basis over the shorter of the useful economic life of the asset or the anticipated term of the contract.
Since September 30, 2018, we have deferred $8.2 million of costs. During the three and six months ended DecemberMarch 31, 2018,2019, we deferred $3.1amortized $1.5 million and amortized $1.3$2.8 million of deferred contract costs. This amortization was recorded within our "cost of revenue" on our consolidated statement of operations.
Remaining performance obligations
At DecemberMarch 31, 2018,2019, we had approximately $320$409 million of remaining performance obligations. We anticipate that we will recognize revenue on approximately 65%50% of this balance within the next twelve months. This balance excludes contracts with an original duration of twelve months or less, including contracts with a penalty-free termination for convenience clause, and any variable consideration which is allocated entirely to future performance obligations including variable transaction fees or fees tied directly to costs incurred.

4. Earnings Per Share
The weighted average number of shares outstanding used to compute earnings per share was as follows:
 Three Months Ended March 31,Six Months Ended March 31,
(shares in thousands)2019 2018 2019 2018 
Basic weighted average shares outstanding64,369 65,856 64,600 65,857 
Dilutive effect of unvested RSUs274 412 217 366 
Denominator for diluted earnings per share64,643 66,268 64,817 66,223 

  Three Months Ended December 31,
(shares in thousands) 2018 2017
Basic weighted average shares outstanding 64,827
 65,866
Dilutive effect of employee stock options and unvested RSUs 150
 311
Denominator for diluted earnings per share 64,977
 66,177
15

Our dilutive earnings per share for the three months ended December 31, 2018, excludes any effect from approximately 282,000 unvested restricted stock units (RSUs) as adding them to our calculation would be antidilutive. No RSUs have been excluded from the calculation for the three months ended December 31, 2017.

5. Acquisition of Citizen Engagement Centers Business
On November 16, 2018, we acquired General Dynamics Information Technology's citizen engagement centers business, pursuant to an asset purchase agreement dated October 5, 2018. The assets acquired included existing


contracts, contractual relationships and bids for contracts submitted prior to the acquisition date, as well as interests in leased properties, fixed assets, working capital and intangible assets. This acquisition strengthens our position in the administration of federal government programs. This business has been integrated into our U.S. Federal Services Segment. The contract provides for a purchase price of $400$400.0 million adjusted for the net working capital in excess of or less than an agreed upon target representing an estimate of normalized net working capital. The estimated working capital balance at November 16, 2018, was higher than this estimate and, accordingly, we made a cash paymentincurred an estimated purchase price of $421.8 million at that date. This amount is subject to adjustment before$430.6 million. We anticipate finalizing the end ofpurchase price during the secondthird quarter of fiscal year 2019. We currently estimate that our total consideration will be $429.3 million. To fund the acquisition, we utilized $150 million of borrowings from our credit facility with the balance from our cash on our balance sheet.
As part of the acquisition, we incurred acquisition-related expenses, including legal, accounting and other consultant services. During the fiscal year ended September 30, 2018, we incurred $0.5 million of such costs; during the threesix months ended DecemberMarch 31, 2018,2019, we incurred an additional $2.7 million. We also incurred additional investing cash outflows of $4.5 million from the acquisition of software licenses needed for newly-acquired employees.
We considered this transaction to be an acquisition of a business. At this time, we are in the process of finalizing our valuation of the acquired assets and assumed liabilities, including our analysis of the value of the intangible assets acquired and accordingly, the balances below represent our besttax effects of the acquisition. In addition, we continue to look for potential assets or liabilities which existed at the acquisition date. Our current estimate and are subject to change:of the allocation of the purchase price, updated from December 31, 2018, is shown below.
(dollars in thousands)Estimated purchase price allocation at December 31, 2018AdjustmentsEstimated purchase price allocation at March 31, 2019
Estimated cash consideration$429,335 $1,238 $430,573 
Billed and unbilled receivables$145,319 $(3,450)$141,869 
Property and equipment6,454 — 6,454 
Other assets681 3,412 4,093 
Intangible assets122,300 — 122,300 
Total identifiable assets acquired274,754 (38)274,716 
Accounts payable and other liabilities33,296 (1,091)32,205 
Net identifiable assets acquired241,458 1,053 242,511 
Goodwill187,877 185 188,062 
Net assets acquired$429,335 $1,238 $430,573 
(dollars in thousands) Estimated purchase price allocation
Estimated cash consideration $429,335
   
Billed and unbilled receivables $145,319
Property and equipment 6,454
Other assets 681
Intangible assets 122,300
Total identifiable assets acquired 274,754
Accounts payable and other liabilities 33,296
Net identifiable assets acquired 241,458
Goodwill 187,877
Net assets acquired $429,335


The fair value of the goodwill is estimated to be $187.9$188.1 million. This goodwill represents the value of the assembled workforce and the enhanced knowledge, capabilities and qualifications held by the business. This goodwill balance is expected to be deductible for tax purposes.


The fair value of the intangible assets acquired is estimated to be $122.3 million, representing customer relationships. We have assumed a useful economic life of ten years for most contracts, representing our expectation of the period over which we will receive the benefit. Typically, our customer relationships are based upon the provision of services to our customers on a daily or monthly basis and, although contracts are frequently rebid, we believe that an incumbent provider typically enjoys significant competitive advantages. In reviewing the contract portfolio, we allocated a shorter life to a contract which pertains to the United States decennial census. This contract requires managing a significant ramp-up and ramp-down of work over the census cycle. As much of the benefit from this contract is anticipated to occur within the next two years, we have utilized a shorter asset life for this customer relationship. The average weighted intangible asset life is 7.6 years and amortization will be recorded on a straight-line basis.


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(dollars in thousands) Useful life Fair value
Customer relationships - all contracts except U.S. Census 10 years $85,300
Customer relationships - U.S. Census 2 years 37,000
Total intangible assets   $122,300
(dollars in thousands)Useful lifeFair value
Customer relationships - all contracts except U.S. Census10 years$85,300 
Customer relationships - U.S. Census2 years37,000 
Total intangible assets$122,300 




During the three months ended December 31, 2018,The contribution of the acquired business contributed $101.3 million of revenuefor the three and $18.9 million of gross profit to our results. six months ended March 31, 2019, is shown below.


Acquisition Contribution for
(dollars in thousands)Three Months Ended
March 31, 2019
Six Months Ended
March 31, 2019
Revenue$176,003 $277,266 
Gross profit32,672 51,620 

The following table presents certain results for the three and six months ended DecemberMarch 31, 20182019 and 2017,2018, as though the acquisition had occurred on October 1, 2017. This pro forma information is presented for information only and is not necessarily indicative of the results if the acquisition had taken place on that date. The pro forma results below eliminate intercompany transactions, include amortization charges for acquired intangible assets, eliminate pre-acquisition transaction costs and include estimates of interest expense, as well as corresponding changes in our tax charge.


 Pro forma results for the three months ended March 31,Pro forma results for the six months ended March 31,
(dollars in thousands, except per share amounts)2019 2018 2019 2018 
Revenue$736,520 $770,590 $1,499,568 $1,592,723 
Net income61,766 56,803 120,962 119,991 
Basic earnings per share attributable to MAXIMUS0.96 0.87 1.88 1.81 
Diluted earnings per share attributed to MAXIMUS0.96 0.86 1.87 1.80 
  Pro forma results for the three months ended December 31,
(dollars in thousands, except per share amounts) 2018 2017
Revenue $763,048
 $822,132
Net income $59,196
 $63,293
Basic earnings per share attributable to MAXIMUS $0.92 $0.95
Diluted earnings per share attributed to MAXIMUS $0.91 $0.94


Changes in goodwill for the threesix months ended DecemberMarch 31, 2018,2019, were as follows:
(dollars in thousands)U.S. Health & Human ServicesU.S. Federal ServicesOutside the United StatesTotal
Balance as of September 30, 2018$139,588 $228,148 $32,146 $399,882 
Estimated effect of the acquisition of citizen engagement centers business20,071 165,498 2,493 188,062 
Foreign currency translation— — (193)(193)
Balance as of March 31, 2019$159,659 $393,646 $34,446 $587,751 
(dollars in thousands) U.S. Health & Human Services U.S. Federal Services Outside the United States Total
Balance as of September 30, 2018 $139,588
 $228,148
 $32,146
 $399,882
Estimated effect of the acquisition of citizen engagement centers business 
 187,877
 
 187,877
Foreign currency translation (1,195) 
 (829) (2,024)
Balance as of December 31, 2018 $138,393
 $416,025
 $31,317
 $585,735
Although the citizen engagement center business has been integrated into our U.S. Federal Services Segment, the acquisition provides benefits across all three segments. The most significant contracts acquired are cost-plus arrangements, which allow us to recover a greater share of our shared corporate overhead. Accordingly, we have allocated the goodwill based on an estimate of the relative fair value of the benefit to each segment.
With the reorganization of the business on October 1, 2018, we reallocated our goodwill to our new reporting segments. This reallocation was based upon the relative fair values of the operating segments on the date of the reorganization. Some of our goodwill is subject to foreign exchange fluctuations and, accordingly, we will record foreign exchange fluctuations in the U.S. Health and Human Services Segment.
There have been no impairment charges to our goodwill.
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The following table sets forth the components of intangible assets (in thousands):
 As of March 31, 2019As of September 30, 2018
(dollars in thousands)CostAccumulated
Amortization
Intangible
Assets, net
CostAccumulated
Amortization
Intangible
Assets, net
Customer contracts and relationships$248,770 $54,838 $193,932 $129,113 $42,683 $86,430 
Technology based intangible assets5,648 4,267 1,381 5,750 4,212 1,538 
Trademarks and trade names4,480 4,439 41 4,496 4,429 67 
Total$258,898 $63,544 $195,354 $139,359 $51,324 $88,035 
  As of December 31, 2018 As of September 30, 2018
(dollars in thousands) Cost Accumulated
Amortization
 Intangible
Assets, net
 Cost Accumulated
Amortization
 Intangible
Assets, net
Customer contracts and relationships $248,323
 $45,273
 $203,050
 $129,113
 $42,683
 $86,430
Technology based intangible assets 5,564
 4,113
 1,451
 5,750
 4,212
 1,538
Trademarks and trade names 4,469
 4,417
 52
 4,496
 4,429
 67
Total $258,356
 $53,803
 $204,553
 $139,359
 $51,324
 $88,035


As of DecemberMarch 31, 2018,2019, our intangible assets have a weighted average remaining life of 9.39.2 years, comprising 9.39.2 years for customer contracts and relationships, 4.84.6 years for technology-based intangible assets, and 1.10.8 years for trademarks and trade names. The estimated future amortization expense for the remainder of the current fiscal year and the next five fiscal years for the intangible assets held by the Company as of DecemberMarch 31, 2018,2019, is as follows (in thousands):
Six months ended September 30, 2019$18,044 
2020 35,307 
2021 18,258 
2022 15,884 
2023 15,785 
2024 15,662 
Nine months ended September 30, 2019$27,541
202035,281
202118,233
202215,859
202315,762
202415,639


6. Income Tax


Our effective income tax rate for the three and six months ended DecemberMarch 31, 20182019 was 23.4% and 2017, was 26.2%  24.8%, respectively,and 24.9%,24.1%and 24.5% for the comparable prior year periods, respectively.
Our results for the three and six months ended DecemberMarch 31 2017,, 2018, included the estimated effects of the Tax Cuts and Jobs Act (the Act), which was signed on December 22, 2017, and was effective from January 1, 2018. We recorded a one-time "toll tax" on our undistributed and previously untaxed earnings in foreign locations of approximately $9.5 million and a one-time benefit from the reduction of our deferred tax liabilities of $10.6 million during fiscal year 2018.million. We have completed our analysis of these items and have not recorded any adjustments in this period.
During the threesix months ended DecemberMarch 31, 20182019 and 2017,2018, we made income tax payments of $7.1$37.2 million and $4.0$28.5 million, respectively.

7. Supplemental Disclosures
Under a resolution adopted in June 2018, the Board of Directors authorized the purchase, at management's discretion, of up to an aggregate of $200 million of our common stock. During the threesix months ended DecemberMarch 31, 2018,2019, we purchased approximately 650,0000.7 million of our common shares at a cost of $41.3$45.4 million. During the threesix months ended DecemberMarch 31, 2017,2018, we acquired approximately 17,000 common shares at a cost of $1.0 million. At DecemberMarch 31, 2018, $151.52019, $147.4 million remained available for future stock purchases. Since December 31, 2018, we have acquired an additional 61,900 common shares at a cost of $4.1 million, leaving $147.4 million available for future purchases.
During the threesix months ended DecemberMarch 31, 2018,2019, we granted 330,000346,000 RSUs to our board of directors and employees. These awards will vest ratably over one and five years. years, respectively.
Our deferred compensation plan uses both mutual fund and life insurance investments to fund its obligations. The mutual funds are recorded at fair value, based upon quoted prices in active markets, and the life insurance investments at cash surrender value; changes in value are reported in the Consolidated Statement of Operations. At DecemberMarch 31, 2018,2019, the deferred compensation plan held $18.0$20.0 million of the mutual fund investments.
The carrying amounts of cash and cash equivalents, accounts receivable, accounts payable and other amounts included within current assets and liabilities that meet the definition of a financial instrument are shown at values equivalent to fair value due to the short-term nature of these items. Our accounts receivable billed and billable
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balance includes both amounts invoiced and amounts that are ready to be invoiced where the funds are collectible within standard invoice terms. Our accounts receivable unbilled balance includes balances where revenue has been earned but no invoice was issued on or before DecemberMarch 31, 2018.2019.
As noted above, we utilized our credit facility in November 2018 to fund part of the citizen engagement centers acquisition. During the threesix months ended DecemberMarch 31, 20182019 and 2017,2018, we made interest payments of $0.2$1.8 million and less than $0.1 million, respectively. At DecemberMarch 31, 2018,2019, we had borrowings of $120.0$75.0 million outstanding on the facility.


Litigation
In August 2017, the Company and certain officers were named as defendants in a putative class action lawsuit filed in the U.S. District Court for the Eastern District of Virginia. The plaintiff alleged the defendants made a variety of materially false and misleading statements, or failed to disclose material information, concerning the status of the Company’s Health Assessment Advisory Service project for the U.K. Department for Work and Pensions from the period of October 20, 2014, through February 3, 2016. In August 2018, the defendants’ 2018, our motion to dismiss the case was granted, and the case was dismissed. In October 2018, the plaintiffs filed a notice of appeal to the U.S. Circuit Court for the Fourth Circuit. That appeal is pending. At this time, it is not possible to reasonably predict whether this matter will be permitted to proceed as a class or to reasonably estimate the value of the claims asserted, and we are unable to estimate the potential loss or range of loss.
A state Medicaid agency has been notified of two proposed disallowances by the Centers for Medicare and Medicaid Services (CMS) totaling approximately $31$31.0 million. From 2004 through 2009, we had a contract with the state agency in support of its school-based Medicaid claims. We entered into separate agreements with the school districts under which we assisted the districts with preparing and submitting claims to the state Medicaid agency which, in turn, submitted claims for reimbursement to CMS. The state has asserted that its agreement with us requires us to reimburse the state for the amounts owed to CMS. However, our agreements with the school districts require them to reimburse us for such amounts, and therefore we believe the school districts are responsible for any amounts that ultimately must be refunded to CMS. Although it is reasonably possible that a court could conclude we are responsible for the full balance of the disallowances, we believe our exposure in this matter is limited to our fees associated with this work and that the school districts will be responsible for the remainder. We have established a reserve to coverreserved our estimated fees earned from this engagement relating to the disallowances.disallowances. We exited the federal healthcare-claiming business in 2009 and no longer provide the services at issue in this matter. No legal action has been initiated against us.

8. Recent Accounting Pronouncements
In February 2016, the FASB issued ASU No. 2016-02, Leases. The new standard requires that assets and liabilities arising under leases be recognized on the balance sheet. The standard also requires additional quantitative and qualitative disclosures that provide the amount, timing and uncertainty of cash flows relating to lease arrangements. This standard is effective for us on October 1, 2019. We will adopt this standard using a modified retrospective approach which requires retrospective application to the earliest period presented in the respective financial statements.approach. This approach also provides practical expedients related to leases that commenced prior to the effective date and allows the use of hindsight when evaluating lease options.options. We are currently evaluating the likely effectsexpect that upon adoption we will recognize a material right-of-use asset and lease liability on our business.balance sheet. We do not expect the standard to have a material impact on our cash flows or results of operations.

9. Subsequent Events
On January 4,April 5, 2019, our Board of Directors declared a quarterly cash dividend of $0.25 for each share of our common stock outstanding. The dividend is payable on February 28,May 31, 2019, to shareholders of record on FebruaryMay 15, 2019.
On January 10, 2018,Based upon the number of shares outstanding, we announced the retirement ofanticipate a member of our Board of Directors, John Haley. Mr. Haley had previously deferred his RSU awards and, as a result, we will record a tax benefitcash payment of approximately $1.7 million during the three month period ending March 31, 2019.

$16 million.

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Item 2.Management’s Discussion and Analysis of Financial Condition and Results of Operations.
The following discussion and analysis of financial condition and results of operations is provided to enhance the understanding of, and should be read in conjunction with, our Consolidated Financial Statements and related Notes included both herein and in our Annual Report on Form 10-K for the year ended September 30, 2018, which was filed with the Securities and Exchange Commission on November 20, 2018.

Business Overview
We are a leading operator of government health and human services programs worldwide. We act as a partner to governments under our mission of Helping Government Serve the People®. We use our experience, business process management expertise, innovation and technology solutions to help government agencies run effective, efficient and accountable programs.
Our company was founded in 1975 and grew both organically and through acquisitions during the early 2000s. Beginning in 2006, we narrowed our service offerings to focus in the area of business process services (BPS) primarily in the health services and human services markets. In parallel, we divested or exited a number of non-core businesses that fell outside these two areas. Our subsequent growth was driven by the expansion of our health services business around the globe, new welfare-to-work contracts outside the United States and the growth of our business with the United States Federal Government. This growth has been both organic and through acquisitions.
Most of our business depends upon government demand for our support services, their propensity to outsource and their procurement processes. These may be affected, both positively and detrimentally, by changes in presidential administration, the balance of power within a coalition government or legislative body, by the relative priorities of a government and the processes followed by a government in tendering, procuring and awarding contracts.  Beginning in fiscal year 2017, we experienced what we believed was a slowdown due to an industry pause tied to the transition of a new presidential administration in the United States. Although the transition occurred at the federal level, we experienced the effects on some of our U.S.-based business as many states depend upon federal funds to finance the services they provide. As a result, ourOur short-term growth expectations were impacted by changes in the industry that we believe were tied to changes in the political environment in the United States that started in 2017. We continue to experience longer procurement cycles, increased delays and contract award protests. Some of this was due to policy and budget uncertainty. Further, agency staffing shortfalls tied to the slow presidential nomination process hindered the decision-making process at both the federal and the state level.
Longer-term, we believe the ongoing demand for our services driven by demographic, economic and legislative trends, coupled with our strong position within our industry, will continue to foster future growth. Our long-term growth thesis is based on the following factors:
Demographic trends, including increased longevity and more complex health needs, place an increased burden on government social benefit and safety-net programs. At the same time, programs that address societal needs must be a good use of taxpayer dollars and achieve their intended outcomes. We believe the macro-economic trends of demographics and government needs, coupled with the need to achieve value for money, will continue to drive demand for our services.
Our contract portfolio offers us good revenue visibility. Our contracts are typically multi-year arrangements and we have customer relationships which have lasted decades. Because of this longevity, our contract portfolio at any point in time can typically be used to identify approximately 90% of our anticipated revenue for the next twelve months.
We maintain a strong reputation within the government health and human services industry. Our deep client relationships and reputation for delivering outcomes and efficiencies creates a strong barrier to entry in a risk-averse environment. Entering our markets typically requires expertise in complex procurement processes, operation of multi-faceted government programs and an ability to serve and engage with diverse populations.
We have a portfolio target operating profit margin that ranges between 10% and 15% with high cash conversion, a healthy balance sheet and access to a $400 million credit facility. Our financial flexibility allows us to fund investments in the business, complete strategic acquisitions to further supplement our core capabilities and seek new adjacent platforms.We believe that our financial strength offers government clients reliability and dependability that we can deliver on program objectives and achieve contractual targets.
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We have an active program to identify potential strategic acquisitions. Our acquisitions have successfully enabled us to expand our business processes, knowledge and client relationships into adjacent markets and new geographies. During fiscal year 2019, we acquired a citizen engagement center business which


had previously been owned by General Dynamics Information Technology. This acquisition strengthens our position in the administration of government programs.

Financial Overview
Since October 1, 2018, we operated our business through three segments, U.S. Health and Human Services, U.S. Federal Services and Outside the U.S. The results for each of these segments for the three and six months ended DecemberMarch 31, 2018,2019, were affected by different factors.
Our U.S. Health & Human Services Segment reported steadya decline in revenue and a slight improvement in profitability. This included solid operational performance acrossstablegross profit. The revenue movement was the result of the rebid or extension on a number of health services contracts and a seasonally strong quarterlarge contracts. The profit margin received the benefit of $4 million of revenue from an expected  contract change order including work performed in our domestic consulting business.prior periods.
Our U.S. Federal Services Segment reported revenue growth driven by the acquisition of the citizen engagement centers business which contributed $101.3$176.0 million and $277.3 million in revenue in the quarter. This offsetthree and six months ended March 31, 2019, respectively.The organic declines in revenue and costs were due to the completion of temporary work supporting disaster reliefs efforts, which had supplemented prior fiscal year results, as well as the anticipated ending of other contracts.The second quarter of fiscal year 2018 was tempered by a non-recurring expense to renegotiate a subcontract on a large business process outsourcing (BPS) program where we increased our scope of work. The second quarter of fiscal year 2019 received the benefit of favorable delivery on performance-based contracts. 
Our Outside the U.S. Segment reported declines in revenue and profit due primarily to declines in our welfare-to-work business in Australia and the United Kingdom, including the Work Programme and Work Choice contracts in the United Kingdom that are ending. This segment also includes a significant amount of discretionary spending which is passed across to the customer with no added margin, resulting in increased revenue but diluted profit margins.
Our effective tax rate was 26.2%.
Other effects of the citizen engagement centers acquisition on our U.S. Federal Services Segment for the six months ended March 31, 2019 are listed below.
In addition to a payment of $421.8$421.8 million to acquire the business, the increase in our workforce required significant additional investment in software licenses resulting in an increase of $4.5 million in property and equipment and a corresponding investing cash outflow. We have accrued a further $8.8 million to pay the estimated balance of the purchase price.
We completed the transaction using existing cash balances and borrowed funds of $150 million. ThisAlthough we have made steady progress in reducing our indebtedness, this resulted in an increase in interest expense.expense and a decline in our interest income.
Our cash flows from operations received the benefits of the increased business. At the acquisition date, the business was in a seasonally high period of the year and, accordingly, had higher than usualaverage receivables from customers. In addition, the payroll obligation was lower than that at quarter end.
Although our administrative cost base will growhas grown to cover the needs of supporting a larger organization, our existing cost base will beis being spread across a larger revenue base. As our general and administrative costs are allocated to our operating segments, we anticipate that the acquisition will provideis providing a benefit to our profit margins in the otherall of our segments. We estimate that the full fiscal year benefit to operating margin will be 1.25% in our U.S. Health and Human Services Segment and 0.5% in our Outside the U.S. Segment.
We incurred acquisition-related expenses of $2.7 million.$2.7 million. These costs represent the incremental costs incurred in completing the transaction, including legal and advisory costs, integration expenses, valuation services and other consultancy costs.
We recorded amortization for intangible assets acquired of $3.0$10.1 million. We anticipate a full fiscal year expense of $23.6 million for fiscal year 2019.
At this time, we are still in the process of identifying and valuing the assets acquired and liabilities assumed in the purchase. This evaluation includes test work over the opening balance sheet and reviewing an appraisal of the
21


value of the intangible assets acquired with the business. To the extent that the value of the assets and liabilities vary from our current estimates, we may incur a different annual amortization charge and a different purchase price.
Our Outside the U.S. Segment was affected by declines in the value of local currencies against the United States Dollar, resulting in reduced revenues and profits.
In this quarter,On October 1, 2018, we adopted the requirements of the Financial Accounting Standards Board's Accounting Standard Update 2014-09, Revenue from Contracts with Customers, which changed the manner in which we recognize revenue on contracts with our customers. The adoption of this new standard resulted in a catch-up of


revenue and net income attributable to our shareholders of $47.2 million and $32.9 million, respectively, which was recorded in retained earnings.earnings in the first quarter. If we had applied our previous accounting policies in the current period, our revenue for the three and net income attributable to our shareholderssix months ended March 31, 2019 would have been lower by approximately $0.7 $1.0 million and $0.4 $1.8 million, respectively.

Results of Operations
Consolidated
The following table sets forth, for the periods indicated, selected statements of operations data:
 Three Months Ended December 31, Three Months Ended March 31,Six Months Ended March 31,
(dollars in thousands, except per share data) 2018 2017(dollars in thousands, except per share data)2019 2018 2019 2018 
Revenue $664,619
 $623,148
Revenue$736,520 $612,787 $1,401,139 $1,235,935 
Cost of revenue 505,354
 471,188
Cost of revenue567,098 463,984 1,072,452 935,172 
Gross profit 159,265
 151,960
Gross profit169,422 148,803 328,687 300,763 
Gross profit percentage 24.0% 24.4%Gross profit percentage23.0 %24.3 %23.5 %24.3 %
Selling, general and administrative expenses 79,671
 69,559
Selling, general and administrative expenses78,102 74,879 157,773 144,438 
Selling, general and administrative expense as a percentage of revenue 12.0% 11.2%Selling, general and administrative expense as a percentage of revenue10.6 %12.2 %11.3 %11.7 %
Amortization of intangible assets 5,458
 2,718
Amortization of intangible assets9,519 2,603 14,977 5,321 
Operating income 74,136
 79,683
Operating income81,801 71,321 155,937 151,004 
Operating margin 11.2% 12.8%Operating margin11.1 %11.6 %11.1 %12.2 %
Interest expense 625
 168
Interest expense1,569 157 2,194 325 
Other income, net 2,045
 287
Other income, net447 1,392 2,492 1,679 
Income before income taxes 75,556
 79,802
Income before income taxes80,679 72,556 156,235 152,358 
Provision for income taxes 19,833
 19,850
Provision for income taxes18,913 17,450 38,746 37,300 
Effective tax rate 26.2% 24.9%Effective tax rate23.4 %24.1 %24.8 %24.5 %
Net income 55,723
 59,952
Net income61,766 55,106 117,489 115,058 
(Loss)/income attributable to noncontrolling interests (190) 861
(Loss)/income attributable to noncontrolling interests(158)(386)(348)475 
Net income attributable to MAXIMUS $55,913
 $59,091
Net income attributable to MAXIMUS$61,924 $55,492 $117,837 $114,583 
Basic earnings per share attributable to MAXIMUS $0.86
 $0.90
Basic earnings per share attributable to MAXIMUS$0.96 $0.84 $1.82 $1.74 
Diluted earnings per share attributable to MAXIMUS $0.86
 $0.89
Diluted earnings per share attributable to MAXIMUS$0.96 $0.84 $1.82 $1.73 
As our business segments have different factors driving revenue fluctuations and profitability, the sections that follow cover these segments in greater detail.
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Changes in revenue, cost of revenue and gross profit for the three months ended DecemberMarch 31, 2018,2019 are summarized below.
RevenueCost of RevenueGross Profit
(dollars in thousands)DollarsPercentage changeDollarsPercentage changeDollarsPercentage change
Balance for respective period in fiscal year 2018$612,787 $463,984 $148,803 
Organic effect(40,381)(6.6)%(29,959)(6.5)%(10,422)(7.0)%
Acquired growth176,003 28.7 %143,331 30.9 %32,672 22.0 %
Currency effect compared to the prior period(11,889)(1.9)%(10,258)(2.2)%(1,631)(1.1)%
Balance for respective period in fiscal year 2019$736,520 20.2 %$567,098 22.2 %$169,422 13.9 %
  Revenue Cost of Revenue Gross Profit
(dollars in thousands) Dollars Percentage change Dollars Percentage change Dollars Percentage change
Balance for three months ended December 31, 2017 $623,148
  
 $471,188
  
 $151,960
  
Organic effect (52,642) (8.4)% (41,975) (8.9)% (10,667) (7.0)%
Acquired growth 101,263
 16.3 % 82,315
 17.5 % 18,948
 12.5 %
Currency effect compared to the prior period (7,150) (1.1)% (6,174) (1.3)% (976) (0.6)%
Balance for three months ended December 2018 $664,619
 6.7 % $505,354
 7.3 % $159,265
 4.8 %

Revenue and cost of revenue for the three months ended DecemberMarch 31, 2018,2019, increased 6.7% compared to the same period in fiscal year 2018, while our cost of revenue increaseddriven by 7.3% for the same period. These increases were driven by


the citizen engagement centers business acquisition,acquisition. This was offset by organic revenue declines in all three segments and the detrimental effects of currency in our Outside the U.S. Segment. These declines were caused by rebid and extension activity within our U.S. Health and Human Services Segment and the anticipated completion of a number of contracts within our U.S. Federal Services and Outside the U.S. Segments.The factors driving these changes are covered in more detail below. 
Our cost of revenue includes direct costs related to labor, subcontractor labor, outside vendors, rent and other direct costs. Although movements in cost typically correlate with revenue growth, our profit margins included the benefit of revenue from contracts signed in the current year for work performed in prior years.
Our acquired growth represents the citizen engagement centers business, which was acquired on November 16, 2018. The two largest contracts included in the transaction are both cost-plus type contracts. Cost-plus contracts typically have lower financial risk but typically earn margins in the mid-single digits.
We operate in a number of locations where the functional currency is not the U.S. Dollar. During the three months ended DecemberMarch 31, 2018,2019, the value of all of these currencies was lower than they were in the comparative period in fiscal year 2018. This had a negative impact on revenue and costs.
Changes in revenue, cost of revenue and gross profit for the six months ended March 31, 2019 are summarized below.
 RevenueCost of RevenueGross Profit
(dollars in thousands)DollarsPercentage changeDollarsPercentage changeDollarsPercentage change
Balance for respective period in fiscal year 2018$1,235,935  $935,172  $300,763  
Organic effect(93,023)(7.5)%(71,933)(7.7)%(21,090)(7.0)%
Acquired growth277,266 22.4 %225,646 24.1 %51,620 17.2 %
Currency effect compared to the prior period(19,039)(1.5)%(16,433)(1.8)%(2,606)(0.9)%
Balance for respective period in fiscal year 2019$1,401,139 13.4 %$1,072,452 14.7 %$328,687 9.3 %

The factors impacting revenue and cost of revenue for the six months ended March 31, 2019 are similar to those affecting the three month period.
Selling, general and administrative expense (SG&A) consists of indirect costs related to general management, marketing and administration. It is primarily composed of labor costs. These costs may be incurred at a segment level, for dedicated resources that are not client-facing, or at a corporate level. Corporate costs are allocated to segments on a consistent, rational basis. Fluctuations in our SG&A are driven by changes in our administrative cost base, which is not directly driven by changes in our revenue. As part of our work for the United States Federal Government and many states, we allocate these costs using a methodology driven by the Federal Cost Accounting Standards. Our SG&A expense has increased year-over-year due to the acquisition of the citizen engagement centers business, which has added an additional level of infrastructure as well as approximately $2.7$2.7 million of one-time expenses directly related to the transaction. In the first quarter of the current fiscal year, we introduced an early
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retirement program for employees that met certain criteria. As a result, severance payments in the threesix months ended DecemberMarch 31, 20182019 were unusually high and raised SG&A by approximately $4 million. This program should deliver increased efficiency in future periods.
Our results in fiscal yearfor the six months ended March 31, 2019 include $3.0$10.1 million of amortization from assets acquired with the citizen engagement centers business.
Our interest expense is driven by borrowings from our credit facility. During the three months ended December 31, 2017, we incurred expenses from some short-term borrowings to cover working capital obligations, as well as the costs of maintaining the facility. No borrowings were incurred during fiscal year 2019 until November 16, 2018, when $150 million was drawn for the acquisition of the citizen engagement centers business.
Our effective tax rate for the threesix months ended DecemberMarch 31, 2018,2019, was 26.2%24.8%, compared to 24.9%24.5% in the same period in fiscal year 2018. Our results in fiscal year 2019 benefited from the effects of the Tax Cuts and Jobs Act (the Act), which reduced the U.S. federal income tax rate to 21%. We recognized the effects of the Act during fiscal year 2018, specifically the re-measurement of our deferred tax assets and liabilities as well as impact of the one-time "toll tax" on the undistributed, non-previously taxed foreign earnings of our subsidiaries, resulting in a net benefit of approximately $1.1 million. We have completed our analysis of these items and have not recorded any adjustments in this period.
Our effective income tax rate for fiscal year 2019 is projected to be in the range of 25% to 26%25.5%.


During our second and fourth fiscal quarters, we will receive the tax benefit from the vesting of restricted stock units (RSUs). The benefit is dependent upon the number of RSUs which vest as well as our share price on the vesting date. During the three months ended March 31, 2019 and 2018, we received tax benefits of $1.7 million from the issuance of restricted stock unit awards which had been previously deferred by members of our Board of Directors.




U.S. Health & Human Services Segment
Our U.S. Health and Human Services Segment provides a variety of business process services such as program administration, appeals and assessments work and related consulting work for U.S. state and local government programs. These services support a variety of programs including Medicaid, the Children’s Health Insurance Program, the Affordable Care Act and Temporary Assistance for Needy Families.
 Three Months Ended March 31,Six Months Ended March 31,
(dollars in thousands)2019 2018 2019 2018 
Revenue$290,737 $306,249 $584,950 $610,490 
Cost of revenue204,477 219,663 410,659 439,673 
Gross profit86,260 86,586 174,291 170,817 
Operating income56,860 49,970 112,752 99,396 
Gross profit percentage29.7 %28.3 %29.8 %28.0 %
Operating margin percentage19.6 %16.3 %19.3 %16.3 %
  Three Months Ended December 31,
(dollars in thousands) 2018 2017
Revenue $294,213
 $304,241
Cost of revenue 206,182
 220,010
Gross profit 88,031
 84,231
Operating income 55,892
 49,426
Gross profit percentage 29.9% 27.7%
Operating margin percentage 19.0% 16.2%

Our revenue and cost of revenue for the three month period ended DecemberMarch 31, 2018,2019 decreased by 3.3%5.1% and 6.9%, respectively, compared to the same period in fiscal year 2018. CostOur revenue and cost of revenue for the six month period ended March 31, 2019, decreased by 6.3%.4.2% and 6.6%, respectively, compared to the same period in fiscal year 2018. All movements were organic.
Our results for the three months ended December 31,During fiscal years 2019 and 2018, benefited from strong operational performance acrosswe rebid or extended a number of health serviceslarge contracts as well aswith our customers, resulting in reduced contract revenue and profit. It is not unusual that during a seasonally strong quarter from our consultingbid or sole-source extension of a contract, we negotiate a revenue reduction in order to retain the business. While a strong quarter onThis may be short term in nature and, over the bottom line, revenue was tempered principally due tolife of the reset of certain larger contracts that were rebid or extended.
The U.S. segment is a strong portfolio of contracts and when the circumstances are favorable,contract, we can see marginsimprove revenue and profit through scope increases and operating efficiencies. 
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Our gross profit includes a benefit of $4.0 million from a single contract amendment signed in the high teens. second quarter of fiscal year 2019 but for which costs had been incurred in earlier periods. Our operating profit margins also received the benefit of the cost synergies from the acquisition of the citizen engagement centers business.
We anticipate thatoperating margin for the segment will rangebe between operating margins of 16% to 17% and 19% over the course of the for fiscal year.year 2019.
U.S. Federal Services Segment
Our U.S. Federal Services Segment provides business process solutions, including program administration, appeals and assessment services as well as system and software development and maintenance services for various U.S. federal civilian programs. This segment also contains certain state-based assessments and appeals work that is part of the segment's heritage within the Medicare Appeals portfolio and continues to be managed within this segment.
 Three Months Ended March 31,Six Months Ended March 31,
(dollars in thousands)2019 2018 2019 2018 
Revenue$289,736 $116,327 $506,723 $249,310 
Cost of revenue229,040 88,953 398,042 188,578 
Gross profit60,696 27,374 108,681 60,732 
Operating income29,592 9,834 50,945 26,544 
Gross profit percentage20.9 %23.5 %21.4 %24.4 %
Operating margin percentage10.2 %8.5 %10.1 %10.6 %
  Three Months Ended December 31,
(dollars in thousands) 2018 2017
Revenue $216,987
 $132,983
Cost of revenue 169,002
 99,625
Gross profit 47,985
 33,358
Operating income 21,353
 16,710
Gross profit percentage 22.1% 25.1%
Operating margin percentage 9.8% 12.6%



Changes in revenue, cost of revenue and gross profit for the three months ended DecemberMarch 31, 2018,2019, are summarized below.
RevenueCost of RevenueGross Profit
(dollars in thousands)DollarsPercentage changeDollarsPercentage changeDollarsPercentage change
Balance for respective period in fiscal year 2018$116,327 $88,953 $27,374 
Organic effect(2,594)(2.2)%(3,244)(3.6)%650 2.4 %
Acquired growth176,003 151.3 %143,331 161.1 %32,672 119.4 %
Balance for respective period in fiscal year 2019$289,736 149.1 %$229,040 157.5 %$60,696 121.7 %
  Revenue Cost of Revenue Gross Profit
(dollars in thousands) Dollars Percentage change Dollars Percentage change Dollars Percentage change
Balance for three months ended December 31, 2017 $132,983
  
 $99,625
  
 $33,358
  
Organic effect (17,259) (13.0)% (12,938) (13.0)% (4,321) (13.0)%
Acquired growth 101,263
 76.1 % 82,315
 82.6 % 18,948
 56.8 %
Balance for three months ended December 31, 2018 $216,987
 63.2 % $169,002
 69.6 % $47,985
 43.8 %


Changes in revenue, cost of revenue and gross profit for the six months ended March 31, 2019 are summarized below.
 RevenueCost of RevenueGross Profit
(dollars in thousands)DollarsPercentage changeDollarsPercentage changeDollarsPercentage change
Balance for respective period in fiscal year 2018$249,310  $188,578  $60,732  
Organic effect(19,853)(8.0)%(16,182)(8.6)%(3,671)(6.0)%
Acquired growth277,266 111.2 %225,646 119.7 %51,620 85.0 %
Balance for respective period in fiscal year 2019$506,723 103.3 %$398,042 111.1 %$108,681 79.0 %

Growth was driven by the acquisition of the citizen engagement centers business, which was acquired on November 16, 2018. The two largest acquired contracts which are cost-plus arrangements;arrangements and, accordingly, the profit margin is lower than the existing business which includes fixed fee and transaction-based work. We anticipate that operating marginsmargin will be approximately 10% for the full fiscal year. For the second quarter of 2019, operating margin was strong and
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driven by favorable results on several performance based contracts and is higher compared to the same period in 2018 which was tempered by a non-recurring expense to renegotiate a subcontract on a large BPS contract where we increased our scope of work.
One of the contracts noted above covers the operation of the United States Decennial Census. We anticipate revenues from this contract of approximately $200 million and $350 million for fiscal years 2019 and 2020, respectively. Although the contract continues through June 2021, we do not anticipate a material amount of revenue in fiscal year 2021. These estimates are based upon our expectations of the contract at this time which may change through contract performance or changes to the contract.
Our organic business has declined since last fiscal year. This has beenwas caused by the by:
The anticipated completionending of certain contracts;
The rebid of contracts including work acquired in 2015 with Acentia, LLC,under the small business rules which was reserved for small businesseswe were not eligible to rebid for; and
The absence of some short-term disaster relief work which precluded us from bidding for the successor contract. Fiscalhad improved our results in fiscal year 2018.
Our profit margins in fiscal year 2018 also included short-term, accretive workwere tempered by a charge of $2.9 million related to disaster relief efforts.costs incurred in renegotiating a subcontract.
The financial impact of theThe U.S. Federal governmentGovernment shutdown to MAXIMUS was approximately $0.5 million in revenue in the first quarterDecember 2018 and is expected to be approximately $0.5 million in revenue in the second quarter. WeJanuary 2019 did not have been managing our cost of revenue during the shutdown to mitigate thea significant effect on our profit.business.
Outside the United States Segment
Our Outside the U.S. Segment provides business process solutions for governments and commercial clients outside the United States, including health and disability assessments, program administration for welfare-to-work services and other related services. We support programs and deliver services in the United Kingdom, including the Health Assessment Advisory Service, the Work & Health Programme and Fair Start; Australia, including jobactive and the Disability Employment Service; Canada, including Health Insurance British Columbia and the Employment Program of British Columbia; Saudi Arabia and Singapore.
 Three Months Ended March 31,Six Months Ended March 31,
(dollars in thousands)2019 2018 2019 2018 
Revenue$156,047 $190,211 $309,466 $376,135 
Cost of revenue133,581 155,368 263,751 306,921 
Gross profit22,466 34,843 45,715 69,214 
Operating income4,474 16,440 8,915 32,705 
Gross profit percentage14.4 %18.3 %14.8 %18.4 %
Operating margin percentage2.9 %8.6 %2.9 %8.7 %
  Three Months Ended December 31,
(dollars in thousands) 2018 2017
Revenue $153,419
 $185,924
Cost of revenue 130,170
 151,553
Gross profit 23,249
 34,371
Operating income 4,441
 16,265
Gross profit percentage 15.2% 18.5%
Operating margin percentage 2.9% 8.7%



Changes in revenue, cost of revenue and gross profit for the three months ended DecemberMarch 31, 2018,2019, are summarized below.
RevenueCost of RevenueGross Profit
 (dollars in thousands)DollarsPercentage changeDollarsPercentage changeDollarsPercentage change
Balance for respective period in fiscal year 2018$190,211 $155,368 $34,843 
Organic effect(22,275)(11.7)%(11,529)(7.4)%(10,746)(30.8)%
Currency effect compared to the prior period(11,889)(6.3)%(10,258)(6.6)%(1,631)(4.7)%
Balance for respective period in fiscal year 2019$156,047 (18.0)%133,581 (14.0)%22,466 (35.5)%

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  Revenue Cost of Revenue Gross Profit
(dollars in thousands) Dollars Percentage change Dollars Percentage change Dollars Percentage change
Balance for three months ended December 31, 2017 $185,924
  
 $151,553
  
 $34,371
  
Organic effect (25,355) (13.6)% (15,209) (10.0)% (10,146) (29.5)%
Currency effect compared to the prior period (7,150) (3.8)% (6,174) (4.1)% (976) (2.8)%
Balance for the three months ended December 31, 2018 $153,419
 (17.5)% $130,170
 (14.1)% $23,249
 (32.4)%
Changes in revenue, cost of revenue and gross profit for the six months ended March 31, 2019, are summarized below.
 RevenueCost of RevenueGross Profit
(dollars in thousands)DollarsPercentage changeDollarsPercentage changeDollarsPercentage change
Balance for respective period in fiscal year 2018$376,135  $306,921  $69,214  
Organic effect(47,630)(12.7)%(26,737)(8.7)%(20,893)(30.2)%
Currency effect compared to the prior period(19,039)(5.1)%(16,433)(5.4)%(2,606)(3.8)%
Balance for respective period in fiscal year 2019$309,466 (17.7)%$263,751 (14.1)%$45,715 (34.0)%

Our revenue for the three month period ended DecemberMarch 31, 2018,2019, decreased by 17%18% compared to the same period in fiscal year 2018. On a constant currency basis revenue decreased by 14%.The decrease is due to the expected reduction in welfare-to-work contracts including the Work Programme and the Work Choice contracts in the U.K that are set to end in 2019.13%. Cost of revenue decreased by 14% compared to the same period in fiscal year 2018.
In fiscal year 2019, the Work Programme and Work Choice Programme contracts in the United Kingdom are ending. As a result, revenue from these contracts is expected to be lower in fiscal year 2019 by approximately $35 million compared to fiscal year 2018. These contracts have been replaced by new programs that were devolved to the local authorities. In fiscal year 2018, we began operations in Wales, East London and Scotland to provide health and employment services to vulnerable populations with disabilities and complex health conditions. As is often the case with new contracts, we have experienced challenges in the early months of this contract but have taken significant steps to address these with additional resources and investment to augment our efforts and we expect these contracts, in aggregate to break even in the fourth quarter of fiscal year 2019.
The second quarter of fiscal year 2018 included a one-time profit pick-up related to the termination of major elements of the Fit for Work contract. For fiscal year 2019, we anticipate operating margin for the segmentwill be between 3% and4%.

Approximately half of our revenue within the Outside the U.S. Segment is generated through contracts within the United Kingdom, most of which are with government agencies. As such, we are closely monitoring developments as the United Kingdom Government negotiates a withdrawal from the European Union. We do not anticipate a material direct effect on our business in the United Kingdom due to Brexit due to the nature of our customer base and the absence of cross-border operations. However, regardless of the nature and timing of the withdrawal, the uncertainty over the process and the eventual outcome is affecting us indirectly. We anticipate we will continue to seebe subject to political risks, as legislative priorities may change, the effects of low unemployment in our geographies, which has resulted in lower volumes on our employment services contracts. Employment services represents approximately half ofeconomic risks from the work in the segment, which has created challenges in maintaining revenuepre- and profit levels. To the extent we continue to see a robust global economy with a low level of unemployment, we expect to continue to see depressed profit margins. We have taken measures to reduce our costspost-withdrawal environment, and we have been managing our cost of revenue to the extent our contracts allow. We anticipate operating margins for the remainder of the year to bemay, along with other businesses, experience difficulty in the 3% to 5% range.recruiting and retaining employees.
Liquidity and Capital Resources
Our principal source of liquidity remains our cash flows from operations. These cash flows are used to fund our ongoing operations and working capital needs as well as investments in capital infrastructure and purchases of our own common stock. These operating cash flows are driven by our contracts and their payment terms. For many contracts, we are reimbursed for the costs of startup operations, although there may be a gap between incurring and receiving these funds. Other factors which may cause shortfalls in cash flows include contract terms where payments are tied to outcome deliveries, which may not correspond with the costs incurred to achieve these outcomes and short-term delays where government budgets are constrained.
To supplement our operating cash flows, we maintain and utilize our credit facility which allows us to borrow up to $400 million, subject to standard covenants. In November 2018, we utilized $150 million of borrowing to acquire the citizen engagement centers business, with the balance from existing cash balances. We continue to use our facility to manage our working capital requirements but believe that our cash flows from operations are typically sufficient to fund our operations. At DecemberMarch 31, 2018,2019, our borrowings under the facility were $120$75.0 million. During April 2019, we repaid these borrowings in full.
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Our priorities for cash utilization are to actively pursue new growth opportunities, to maintain our quarterly dividend program and, where opportunities arise, to make purchases of our own shares.
We have no requirement to remit funds from our foreign locations back to the United States. However, where remitting these funds is possible and can be performed in a tax-freetax-efficient manner, we will do so. With the passage of the Tax Cuts and Jobs Act in the United States, we are able to transfer a significant amount of funds from our foreign locations on a tax-free basis. We will continue to explore opportunities to bring back additionalmake funds available for investment, taking into consideration the working capital requirements and relevant tax rules in each jurisdiction. Where we are unable to remit funds back without incurring a penalty, we will consider these funds indefinitely reinvested until such time as these restrictions are changed. As a result, we do not record U.S. deferred income taxes on any funds held in foreign jurisdictions. We have not attempted to calculate our potential liability from any transfer of these funds as any such transaction might include tax planning strategies which we have not fully explored. Accordingly, it is not possible to estimate the potential tax obligations if we were to remit all of our funds from foreign locations to the United States. At DecemberMarch 31, 2018,2019, we held $28.9$43.4 million in fundscash or cash equivalents held in foreign locations in local currencies.


Cash Flows
The following table provides a summary of our cash flow information for the threesix months ended DecemberMarch 31, 20182019 and 2017.2018.
 Six Months Ended March 31,
(dollars in thousands)2019 2018 
Net cash provided by/(used in):  
Operations$127,211 $116,760 
Investing activities(420,070)(12,791)
Financing activities(8,590)(17,631)
Effect of exchange rate changes on cash and cash equivalents(632)1,070 
Net (decrease)/increase in cash, cash equivalents and restricted cash$(302,081)$87,408 
  Three Months Ended December 31,
(dollars in thousands) 2018 2017
Net cash provided by/(used in):  
  
Operations $59,340
 $37,997
Investing activities (411,739) (6,455)
Financing activities 59,002
 (970)
Effect of exchange rate changes on cash and cash equivalents (1,068) 203
Net (decrease)/increase in cash, cash equivalents and restricted cash $(294,465) $30,775

The factors influencing cash flows from operations are the effect of the acquired business, our cash collections and our annual management bonus payments.payments and the timing of our tax payments.
The citizen engagement centers business has increased both our revenues and costs, resulting in additional net cash inflows. The acquisition occurred at a point when receivables were seasonally high.
Our cash collections in the three months ended December 31, 2018, were adversely impacted by delays in payment on a single, significant customer.
We pay our annual management bonus during the first fiscal quarter of each fiscal year. The amount paid in fiscal year 2019 was lower than that paid in fiscal year 2018.
Our tax payments in the current fiscal year were $37.2 million, compared to $28.5 million in fiscal year 2018.
Our Days Sales Outstanding (DSO) at DecemberMarch 31, 2018,2019, were 7377 days; the balance at September 30, 2018, was 63 days. Our DSO calculation now includes unbilled balances fromdue to the adoption of ASC 606 which had previously not been recorded; absent.Absent this effect, our DSO would have been 6973 days. Our receivable balances at March 31, 2019, include receivables from our Census contract, which is undergoing a quick ramp-up to prepare for activities, and, accordingly, will continue to experience growing receivable balances. Going forward, we believe thisthe increase to DSO from the adoption of ASC 606 will be offset by more timely collections on the newly acquired U.S. Federal contracts. We use DSO to evaluate our performance in collecting our receivable balances, both billed and unbilled. We have a target range for DSO of 65 to 80 days and we have typically maintained the lower end of this range in recent years.
Cash used in investing activities for the threesix months ended DecemberMarch 31, 2018,2019, was $411.7$420.1 million compared to $6.5$12.8 million in the same period last year. This includes our initial payment of $421.8 million for the acquisition of the citizen engagement centers business; the purchase agreement is subject to a working capital true up. We anticipate an additional payment of approximately $7.5$8.8 million in our secondthird fiscal quarter. Our capital expenditures also included $4.5 million in one-time payments to cover software licenses required for employees joining us from the citizen engagement centers acquisition.
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Cash provided byused in financing activities in the threesix months ended DecemberMarch 31, 2018,2019, was $59.0$8.6 million, compared to cash used of $1.0$17.6 million in the comparative period. In addition toFor the borrowingacquisition of $150 million for the citizen engagement centers business, we utilized $150 million from our credit facility; we had repaid half of this balance by March 31, 2019. In fiscal year 2019, we used $41.0$46.1 million to purchase our common stock, compared with $1.0 million in fiscal year 2018, and a further $16.0$32.0 million to pay our quarterly dividend. Our dividend payment represents a payment of $0.25 per share per quarter, compared with $0.045 per share in the prior quarters.year.
To supplement our statements of cash flows presented on a GAAP basis, we use the measure of free cash flow to analyze the funds generated from operations.
 Three Months Ended December 31, Six Months Ended March 31,
(dollars in thousands) 2018 2017(dollars in thousands)2019 2018 
Cash flows from operations $59,340
 $37,997
Cash flows from operations$127,211 $116,760 
Purchases of property and equipment and capitalized software costs (9,973) (6,514)Purchases of property and equipment and capitalized software costs(18,541)(13,175)
Capital expenditure as a result of acquisition (1) 4,542
 
Capital expenditure as a result of acquisition (1)4,542 — 
Free cash flow $53,909
 $31,483
Free cash flow$113,212 $103,585 
(1) Purchases of property and equipment and capitalized software costs included $4.5 million in one time payments to cover software licenses required for employees joining us through the citizen engagement centers acquisition.

Critical Accounting Policies and Estimates
Our discussion and analysis of our financial condition and results of operations are based on our consolidated financial statements, which have been prepared in accordance with accounting principles generally accepted in the United States. The preparation of these financial statements requires us to make estimates and assumptions that affect the reported amounts of assets and liabilities, the disclosure of contingent liabilities, and the reported amounts of revenue and expenses. On an ongoing basis we evaluate our estimates, including those related to revenue recognition and cost estimation on certain contracts, the realizability of goodwill and other long-lived assets, and amounts related to contingencies and income tax liabilities. We base our estimates on historical experience and on various other assumptions that are believed to be reasonable under the circumstances, the results of which form the basis for making judgments about the carrying values of assets and liabilities. Actual results could differ from those estimates.
During the threesix months ended DecemberMarch 31, 2018,2019, we made changes to the manner in which we recognize revenue. This has resulted in a need for additional estimates. For additional information, please see "Note 3. Revenue recognition" in our "Notes to Unaudited Consolidated Financial Statements" in Item 1 of this Form 10-Q.

Non-GAAP Measures
We utilize non‑non-GAAP measures where we believe it will assist the user of our financial statements in understanding our business. The presentation of these measures is meant to complement, but not replace, other financial measures in this document. The presentation of non-GAAP numbers is not meant to be considered in isolation, nor as an alternative to revenue growth, cash flows from operations or net income as measures of performance. These non-GAAP measures, as determined and presented by us, may not be comparable to related or similarly titled measures presented by other companies.
In fiscal year 2018, 29% of our revenue was generated outside the U.S. We believe that users of our financial statements wish to understand the performance of our foreign operations using a methodology which excludes the effect of year-over-year exchange rate fluctuations. To calculate year-over-year currency movement, we determine the current fiscal year’s results for all foreign businesses using the exchange rates in the prior fiscal year. We refer to this adjusted revenue on a "constant currency basis."
In recent years, we have made a number of acquisitions. We believe users of our financial statements wish to evaluate the performance of our operations, excluding changes that have arisen due to businesses acquired. We provide organic revenue growth as a useful basis for assessing this. To calculate organic revenue growth, we compare current fiscal year revenue excluding revenue from these acquisitions to our prior fiscal year revenue.
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In order to sustain our cash flows from operations, we require regular refreshing of our fixed assets and technology. We believe that users of our financial statements wish to understand the cash flows that directly correspond with our operations and the investments we must make in those operations using a methodology which combines operating cash flows and capital expenditures. We provide free cash flow to complement our statement of cash flows. Free cash flow shows the effects of the Company’s operations and replacement capital expenditures and excludes the cash flow effects of acquisitions, purchases of our own common stock, dividend payments and other financing transactions. We have provided a reconciliation of free cash flow to cash provided by operations.
To sustain our operations, our principal source of financing comes from receiving payments from our customers. We believe that users of our financial statements wish to evaluate our efficiency in converting revenue into cash receipts. Accordingly, we provide DSO, which we calculate by dividing billed and unbilled receivable balances at the end of each quarter by revenue per day for the period. Revenue per day for a quarter is determined by dividing total revenue by 91 days. To reflect the effect of the citizen engagement centers business, we prorated the revenue from this acquisition across the full quarter to calculate our DSO for the three months ended December 31, 2018.
As noted above, we have access to a $400 million credit facility. Our credit agreement includes the defined term Consolidated EBITDA and our calculation of Adjusted EBITDA conforms to the credit agreement definition. We believe our investors appreciate the opportunity to understand the possible restrictions which arise from our credit agreement. Adjusted EBITDA is also a useful measure of performance which focuses on the cash generating


capacity of the business as it excludes the non-cash expenses of depreciation and amortization, and makes for easier comparisons between the operating performance of companies with different capital structures by excluding interest expense and therefore the impacts of financing costs. The measure of Adjusted EBITA is a step in calculating Adjusted EBITDA and facilitates comparisons to similar businesses as it isolates the amortization effect of business combinations. Our credit facility requires us to calculate Adjusted EBITDA on a pro forma basis as though we had owned any acquired business for a full twelve month period prior to the acquisition. We have provided a reconciliation from net income to Adjusted EBITA, Adjusted EBITDA and Pro Forma Adjusted EBITDA as follows:
 Six Months Ended
March 31,
Trailing Twelve Months Ended
March 31,
(dollars in thousands)2019 2018 2019 2018 
Net income attributable to MAXIMUS$117,837 $114,583 $224,005 $224,830 
Interest (income)/expense, net79 (900)(1,612)(1,764)
Provision of income taxes38,746 37,300 79,839 85,581 
Amortization of intangible assets14,977 5,321 19,964 10,741 
Stock compensation expense9,904 11,324 18,818 22,455 
Acquisition-related expenses2,850 — 3,797 83 
Gain on sale of a business— — — (650)
Adjusted EBITA$184,393 $167,628 $344,811 $341,276 
Depreciation and amortization of property, plant, equipment and capitalized software22,407 27,074 47,217 52,876 
Adjusted EBITDA$206,800 $194,702 $392,028 $394,152 
Additional adjusted EBITDA related to citizen engagement centers acquisition6,695 16,158 
Pro Forma Adjusted EBITDA$213,495 $408,186 

  Three Months Ended
December 31,
 Trailing Twelve Months Ended
December 31,
(dollars in thousands) 2018 2017 2018 2017
Net income attributable to MAXIMUS $55,913
 $59,091
 $217,573
 $221,853
Interest (income)/expense, net (957) (258) (3,290) (625)
Provision of income taxes 19,833
 19,850
 78,376
 95,042
Amortization of intangible assets 5,458
 2,718
 13,048
 11,524
Stock compensation expense 4,971
 5,402
 19,807
 21,878
Acquisition-related expenses 2,690
 
 3,637
 83
Gain on sale of a business 
 
 
 (650)
Adjusted EBITA $87,908
 $86,803
 $329,151
 $349,105
Depreciation and amortization of property, plant, equipment and capitalized software 11,231
 13,719
 49,396
 54,926
Adjusted EBITDA $99,139
 $100,522
 $378,547
 $404,031
Additional adjusted EBITDA related to citizen engagement centers acquisition 6,695
   28,330
  
Pro Forma Adjusted EBITDA $105,834
   $406,877
  
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Item 3.Quantitative and Qualitative Disclosures about Market Risk.
Our exposure to market risks generally relates to changes in foreign currency exchange rates.
At DecemberMarch 31, 2018,2019, and September 30, 2018, we held net assets denominated in currencies other than the U.S. Dollar of $111.2$117.3 million and $100.3 million, respectively. Of these balances, cash and cash equivalents comprised $28.9$43.4 million and $46.4 million, respectively. Accordingly, in the event of a 10% unfavorable exchange rate movement across these currencies, we would have reported the following incremental effects on our comprehensive income and our cash flow statement (in thousands).
 March 31, 2019September 30, 2018
Comprehensive income attributable to MAXIMUS$(11,730)$(10,030)
Net decrease in cash and cash equivalents(4,336)(4,640)
 December 31, 2018 September 30, 2018
Comprehensive income attributable to MAXIMUS$(11,122) $(10,030)
Net decrease in cash and cash equivalents(2,893) (4,640)
Included within our net assets held in international currency are assets which we consider to be monetary assets — those which hold a fair value close to their book value and which represent a recent cash outflow or which will become a cash inflow or outflow within a short period of time. These assets and liabilities are typically cash, billed, billable and unbilled accounts receivable, current prepaid expenses, accounts payable, accrued compensation, deferred revenue and debt. At DecemberMarch 31, 2018,2019, the net value of these assets and liabilities was $85.5 $94.4 million.
Where possible, we identify surplus funds in foreign locations and place them into entities with the U.S. Dollar as their functional currency. This mitigates our exposure to foreign currencies. We mitigate our foreign currency exchange risks within our operating divisions through incurring costs and cash outflows in the same currency as our revenue.
We are exposed to interest rate risk through our revolving credit facility and other short term borrowings. At DecemberMarch 31, 2018,2019, we had borrowings of $125.4$79.0 million. Our interest rate is based upon the one-month London Interbank Offering Rate (LIBOR) or equivalent plus a premium based upon our leverage; this premium is currently 1%. The one-month LIBOR at DecemberMarch 31, 2018,2019, was approximately 2.5%2.5%. A hypothetical increase in interest rates to 3.5%3.5% would increase our annual interest expense and cash flows by approximately $1.3 $0.8 million.

Item 4.Controls and Procedures.
(a)Evaluation of Disclosure Controls and Procedures
Our management, with the participation of our principal executive officer and principal financial officer, has evaluated the effectiveness of the design and operation of our disclosure controls and procedures (as defined in Rules 13a-15(e) and 15d-15(e) under the Securities Exchange Act of 1934, as amended (the “Exchange Act”)) as of the end of the period covered by this Quarterly Report on Form 10-Q. Based on this evaluation, our principal executive officer and principal financial officer concluded that these disclosure controls and procedures were effective and designed to ensure that the information required to be disclosed in our reports filed or submitted under the Exchange Act is recorded, processed, summarized and reported within the time periods specified by the Securities and Exchange Commission’s rules and forms, and that such information is accumulated and communicated to our management, including our principal executive officer and principal financial officer, as appropriate to allow timely decisions regarding required disclosure.
(b)Changes in Internal Control over Financial Reporting
With the exception of the matters noted below, there was no change in our internal control over financial reporting (as defined in Rules 13a-15(f) and 15d-15(f) under the Exchange Act) identified in connection with the evaluation of our internal control that occurred during our last fiscal quarter that has materially affected, or is reasonably likely to materially affect, our internal control over financial reporting.
From October 2018, we have made changes to our accounting for revenue based upon changes in accounting principles. These changes have required updates and additions to our existing controls which have been implemented in the current fiscal year.
In November 2018, we acquired the citizen engagement centers business from General Dynamics Information Technology. We are in the process of integrating this business into our existing control environment.


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PART II.  OTHER INFORMATION
 
Item 1.Legal Proceedings.
We are subject to audits, investigations and reviews relating to compliance with the laws and regulations that govern our role as a contractor to agencies and departments of the United States Federal Government, state, local and foreign governments, and otherwise in connection with performing services in countries outside of the U.S. Adverse findings could lead to criminal, civil or administrative proceedings, and we could be faced with penalties, fines, suspension or disbarment. Adverse findings could also have a material adverse effect on us because of our reliance on government contracts. We are subject to periodic audits by state, local and foreign governments for taxes. We are also involved in various claims, arbitrations and lawsuits arising in the normal conduct of our business. These include but are not limited to bid protests, employment matters, contractual disputes and charges before administrative agencies. Although we can give no assurance, based upon our evaluation and taking into account the advice of legal counsel, we do not believe that the outcome of any existing matter would likely have a material adverse effect on our consolidated financial position, results of operations or cash flows.
Securities class action lawsuit
In August 2017, the Company and certain officers were named as defendants in a putative class action lawsuit filed in the U.S. District Court for the Eastern District of Virginia. The plaintiff alleged the defendants made a variety of materially false and misleading statements, or failed to disclose material information, concerning the status of the Company’s Health Assessment Advisory Service project for the U.K. Department for Work and Pensions from the period of October 20, 2014, through February 3, 2016. In August 2018, the defendants’our motion to dismiss the case was granted, and the case was dismissed. In October 2018, the plaintiffs filed a notice of appeal to the U.S. Circuit Court for the Fourth Circuit. That appeal is pending. At this time, it is not possible to reasonably predict whether this matter will be permitted to proceed as a class or to reasonably estimate the value of the claims asserted, and we are unable to estimate the potential loss or range of loss.
Medicaid claims
A state Medicaid agency has been notified of two proposed disallowances by the Centers for Medicare and Medicaid Services (CMS) totaling approximately $31 million. From 2004 through 2009, we had a contract with the state agency in support of its school-based Medicaid claims. We entered into separate agreements with the school districts under which we assisted the districts with preparing and submitting claims to the state Medicaid agency which, in turn, submitted claims for reimbursement to CMS. The state has asserted that its agreement with us requires us to reimburse the state for the amounts owed to CMS. However, our agreements with the school districts require them to reimburse us for such amounts, and therefore we believe the school districts are responsible for any amounts that ultimately must be refunded to CMS. Although it is reasonably possible that a court could conclude we are responsible for the full balance of the disallowances, we believe our exposure in this matter is limited to our fees associated with this work and that the school districts will be responsible for the remainder. We have established a reserve to coverreserved our estimated fees earned from this engagement relating to the disallowances.disallowances. We exited the federal healthcare-claiming business in 2009 and no longer provide the services at issue in this matter. No legal action has been initiated against us.
Item 1A.Risk Factors.
In connection with information set forth in this Form 10-Q, the factors discussed under “Risk Factors” in our Form 10-K for fiscal year ended September 30, 2018, should be considered. The risks included in the Form 10-K could materially and adversely affect our business, financial condition and results of operations. There have been no material changes to the factors discussed in our Annual Report on Form 10-K for the year ended September 30, 2018, which was filed with the Securities and Exchange Commission on November 20, 2018.


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Item 2. Unregistered Sales of Equity Securities and Use of Proceeds.
(c) The following table sets forth the information required regarding purchases of common stock that we made during the three months ended DecemberMarch 31, 2018:2019:


PeriodTotal Number of Shares PurchasedAverage Price Paid Per ShareTotal Number of Shares Purchased as Part of Publicly Announced Plans (1)Approximate Dollar Value of Shares that may yet be Purchased Under the Plan (in thousands)
Jan. 1, 2019 - Jan. 31, 201961,900 $66.04 61,900 $147,420 
Feb. 1, 2019 - Feb. 28, 2019— — — 147,420 
Mar. 1, 2019 - Mar. 31, 2019— — — 147,420 
Total61,900 $66.04 61,900 

(1)  Under a resolutions adopted in June 2018, the Board of Directors authorized the repurchase, at management’s discretion, of up to an aggregate of $200 million of our common stock. This resolution also authorized the use of option exercise proceeds for the purchase of our common stock.
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Period Total Number of Shares Purchased Average Price Paid Per Share Total Number of Shares Purchased as Part of Publicly Announced Plans (1) Approximate Dollar Value of Shares that may yet be Purchased Under the Plan (in thousands)
Oct. 1, 2018 - Oct. 31, 2018 192,300
 $63.47
 192,300
 $180,612
         
Nov. 1, 2018 - Nov. 30, 2018 134,581
 $63.31
 134,581
 $172,092
         
Dec. 1, 2018 - Dec. 31, 2018 323,420
 $63.64
 323,420
 $151,509
         
Total 650,301
 $63.52
 650,301
  


(1)Under a resolutions adopted in June 2018, the Board of Directors authorized the repurchase, at management’s discretion, of up to an aggregate of $200 million of our common stock. This resolution also authorized the use of option exercise proceeds for the purchase of our common stock.


Item 6.Exhibits.
Exhibit No.Description
2.1
31.1s
31.2s
32.1v
32.2v
101The following materials from the MAXIMUS, Inc. Quarterly Report on Form 10-Q for the quarter ended DecemberMarch 31, 20182019 formatted in eXtensible Business Reporting Language (XBRL): (i) Consolidated Statements of Operations, (ii) Consolidated Statements of Comprehensive Income, (iii) Consolidated Balance Sheets, (iv) Consolidated Statements of Cash Flows, (v) Consolidated Statements of Changes in Shareholders’ Equity and (vi) Notes to Consolidated Financial Statements. Filed electronically herewith.

sFiled herewith.
vFurnished herewith.


s Filed herewith.

v Furnished herewith.

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SIGNATURES
Pursuant to the requirements of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned thereunto duly authorized.
MAXIMUS, INC.
Date: May 9, 2019MAXIMUS, INC.
By:
Date: February 7, 2019By:/s/ Richard J. Nadeau
Richard J. Nadeau
Chief Financial Officer
(On behalf of the registrant and as Principal Financial and Accounting Officer)


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