Table of Contents
As filed with the Securities and Exchange Commission on August 4, 2022
UNITED STATES
SECURITIES AND EXCHANGE COMMISSION
Washington, D.C. 20549

FORM 10-Q
(Mark one)
☒ QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934
For the quarterly period ended June 30, 2022March 31, 2023
TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934
For the transition period from __________to__________.
Commission file number: 1-12997
Maximus_logo_2022.jpg

Maximus, Inc.
(Exact name of registrant as specified in its charter)
Virginia54-1000588
(State or other jurisdiction of incorporation or organization)(I.R.S. Employer Identification No.)
1600 Tysons Boulevard, McLean, Virginia22102
(Address of principal executive offices)(Zip Code)
(703) 251-8500
(Registrant's telephone number, including the area code)

Securities registered pursuant to Section 12(b) of the Act:
Title of each classTrading Symbol(s)Name of each exchange on which registered
Common Stock, no par valueMMSNew York Stock Exchange
Indicate by check mark whether the registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days.    Yes ☒ No ☐
Indicate by check mark whether the registrant has submitted electronically every Interactive Data File required to be submitted pursuant to Rule 405 of Regulation S-T (§232.405 of this chapter) during the preceding 12 months (or for such shorter period that the registrant was required to submit such files).        Yes ☒ No ☐
Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, a smaller reporting company, or an emerging growth company. See the definitions of "large accelerated filer," "accelerated filer," "smaller reporting company," and "emerging growth company" in Rule 12b-2 of the Exchange Act.
Large accelerated filer ☒ Accelerated filer ☐ 
Non-accelerated filer ☐Smaller reporting company ☐Emerging growth company  ☐
If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act. ☐
Indicate by check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the Act). Yes ☐ No ☒
There were 60,550,58060,783,621 shares of the registrant's Common Stock outstanding as of AugustMay 1, 2022.2023.


Table of Contents
Table of Contents to ThirdSecond Quarter 20222023 Form 10-Q

2

Table of Contents
Unless otherwise specified, references in this Quarterly Report on Form 10-Q to "our," "we," "us," "Maximus," the "Company," and "our business" refer to Maximus, Inc. and its subsidiaries.
SPECIAL NOTE REGARDING FORWARD-LOOKING STATEMENTS
Included in this Quarterly Report on Form 10-Q are forward-looking statements within the meaning of the safe harbor provisions of the United States Private Securities Litigation Reform Act of 1995. Forward-lookingForward-looking statements can be identified by words such as: "anticipate," "intend," "plan," "goal," "seek," "opportunity," "could," "potential," "believe," "project," "estimate," "expect," "continue," "forecast," "strategy," "future," "likely," "may," "should," "will," and similar references to future periods.
Forward-looking statements that are not historical facts, including statements about our confidence, strategies and initiatives, and our expectations about revenues, results of operations, profitability, liquidity, market demand,demand, the impactresidual impacts of the coronavirus ("COVID-19") global pandemic, and related policy implications, and our recent acquisitionsacquisitions, are forward-looking statements that are subject to risks and uncertainties. These risks could cause our actual results to differ materially from those indicated by such forward-looking statements. Therefore, you should not rely on any of these forward-looking statements. Important factors that could cause our actual results and financial condition to differ materially from those indicated in the forward-looking statements include, among others, the following:
a failure to meet performance requirements in our contracts, which mightcould lead to penalties, liquidated damages, actual damages, adverse settlement agreements, and/or contract termination and actual or liquidated damages;termination;
our failure to successfully bid for and accurately price contracts to generate our desired profit;
the effects of future legislative or government budgetary and spending changes;
the impact of the Biden Administration on federal procurement, federal funding to states' safety-net programs, and the overall decision-making process related to our industry, including our business and customers;
our ability to manage our growth, including acquired businesses;
difficulties in integrating or achieving projected revenues, earnings, and other benefits associated with acquired businesses;
the outcome of reviews or audits, which might result in financial penalties and impair our ability to respond to invitations for new work;
our ability to manage capital investments and startup costs incurred before receiving related contract payments;
our ability to manage our debt;
the extent and impact of the continuation of the global pandemic and the actions taken or to be taken by us, our customers, and the governments or jurisdictions in which we operate in response to COVID-19, including the U.S. federal government's ongoing Public Health Emergency declaration;
our ability to maintain technology systems and otherwise protect confidential or protected information;
our ability to attract and retain executive officers, senior managers, and other qualified personnel to execute our business;
the ability of government customers to terminate contracts on short notice, with or without cause;
our ability to maintain relationships with key government entities from whom a substantial portion of our revenue is derived;
a failure to comply with laws governing our business, which might result in the Company being subject to fines, penalties, suspension, debarment, and other sanctions;
the costs and outcome of litigation;
the effects of changes in laws and regulations governing our business, including tax laws and applicable interpretations and guidance thereunder, or changes in accounting policies, rules, methodologies, and practices, and our ability to estimate the impact of such changes;
matters related to businessbusinesses we disposed of or divested; and
other factors set forth in Item 1A, "Risk Factors" of our Annual Report on Form 10-K, filed with the Securities and Exchange Commission on November 18, 2021.22, 2022.

Any forward-looking statement made by us in this report is based only on information currently available to us and speaks only as of the date on which it is made. We undertake no obligation to publicly update any forward-looking statement, whether written or oral, that may be made from time to time, whether as a result of new information, future developments, or otherwise.
3

Table of Contents
PART I - Financial Information
Item 1. Financial Statements
Maximus, Inc.
Consolidated Statements of Operations
(Unaudited)
For the Three Months EndedFor the Nine Months Ended For the Three Months EndedFor the Six Months Ended
June 30, 2022June 30, 2021June 30, 2022June 30, 2021 March 31, 2023March 31, 2022March 31, 2023March 31, 2022
(in thousands, except per share amounts)(in thousands, except per share amounts)
RevenueRevenue$1,125,785 $1,243,520 $3,453,987 $3,148,354 Revenue$1,206,852 $1,177,326 $2,456,098 $2,328,202 
Cost of revenueCost of revenue915,564 951,664 2,787,160 2,419,785 Cost of revenue978,249 948,875 1,982,748 1,871,596 
Gross profitGross profit210,221 291,856 666,827 728,569 Gross profit228,603 228,451 473,350 456,606 
Selling, general, and administrative expensesSelling, general, and administrative expenses132,974 140,129 387,502 364,498 Selling, general, and administrative expenses142,448 130,307 288,900 254,528 
Amortization of intangible assetsAmortization of intangible assets22,690 12,132 67,951 23,718 Amortization of intangible assets23,650 22,856 47,168 45,261 
Operating incomeOperating income54,557 139,595 211,374 340,353 Operating income62,505 75,288 137,282 156,817 
Interest expenseInterest expense(10,791)(3,087)(29,867)(4,049)Interest expense20,999 9,438 42,605 19,076 
Other expense, net(2,497)(8,289)(2,093)(9,584)
Other income, netOther income, net818 715 1,084 404 
Income before income taxesIncome before income taxes41,269 128,219 179,414 326,720 Income before income taxes42,324 66,565 95,761 138,145 
Provision for income taxesProvision for income taxes9,934 33,724 44,653 87,534 Provision for income taxes10,536 16,469 23,978 34,719 
Net incomeNet income$31,335 $94,495 $134,761 $239,186 Net income$31,788 $50,096 $71,783 $103,426 
Earnings per share:Earnings per share:Earnings per share:
BasicBasic$0.51 $1.52 $2.17 $3.86 Basic$0.52 $0.81 $1.17 $1.66 
DilutedDiluted$0.51 $1.51 $2.17 $3.84 Diluted$0.52 $0.80 $1.17 $1.66 
Weighted average shares outstanding:Weighted average shares outstanding:Weighted average shares outstanding:
BasicBasic61,607 62,064 62,038 62,028 Basic61,120 62,227 61,119 62,256 
DilutedDiluted61,756 62,453 62,190 62,300 Diluted61,383 62,381 61,265 62,409 
Dividends declared per shareDividends declared per share$0.28 $0.28 $0.84 $0.84 Dividends declared per share$0.28 $0.28 $0.56 $0.56 
See accompanying notes to unaudited consolidated financial statements.
4

Table of Contents
Maximus, Inc.
Consolidated Statements of Comprehensive Income
(Unaudited)
For the Three Months EndedFor the Nine Months Ended For the Three Months EndedFor the Six Months Ended
June 30, 2022June 30, 2021June 30, 2022June 30, 2021 March 31, 2023March 31, 2022March 31, 2023March 31, 2022
(in thousands)(in thousands)
Net incomeNet income$31,335 $94,495 $134,761 $239,186 Net income$31,788 $50,096 $71,783 $103,426 
Other comprehensive income, net of tax:
Other comprehensive (loss)/income, net of tax:Other comprehensive (loss)/income, net of tax:
Foreign currency translation adjustmentsForeign currency translation adjustments(8,935)(24)(8,499)7,669 Foreign currency translation adjustments965 (23)9,001 436 
Net gains/(losses) on cash flow hedge, net of tax effect of $1,085, $(379), $5,857 and $(379), respectively3,042 (1,062)16,416 (1,062)
Other comprehensive income(5,893)(1,086)7,917 6,607 
Net (losses)/gains on cash flow hedge, net of tax effect of $(1,630), $3,814, $(2,979), and $4,772, respectivelyNet (losses)/gains on cash flow hedge, net of tax effect of $(1,630), $3,814, $(2,979), and $4,772, respectively(4,562)10,689 (8,343)13,374 
Other comprehensive (loss)/incomeOther comprehensive (loss)/income(3,597)10,666 658 13,810 
Comprehensive incomeComprehensive income$25,442 $93,409 $142,678 $245,793 Comprehensive income$28,191 $60,762 $72,441 $117,236 
See accompanying notes to unaudited consolidated financial statements.
5

Table of Contents
Maximus, Inc.
Consolidated Balance Sheets
June 30, 2022September 30, 2021March 31, 2023September 30, 2022
(unaudited)(unaudited)
(in thousands)(in thousands)
Assets:Assets:Assets:
Cash and cash equivalentsCash and cash equivalents$93,748 $135,061 Cash and cash equivalents$56,344 $40,658 
Accounts receivable, netAccounts receivable, net868,010 834,819 Accounts receivable, net742,387 807,110 
Income taxes receivableIncome taxes receivable15,608 5,413 Income taxes receivable12,156 2,158 
Prepaid expenses and other current assetsPrepaid expenses and other current assets94,218 104,201 Prepaid expenses and other current assets141,017 182,387 
Total current assetsTotal current assets1,071,584 1,079,494 Total current assets951,904 1,032,313 
Property and equipment, netProperty and equipment, net55,908 62,627 Property and equipment, net46,915 52,258 
Capitalized software, netCapitalized software, net48,478 42,868 Capitalized software, net71,393 58,740 
Operating lease right-of-use assetsOperating lease right-of-use assets143,545 179,349 Operating lease right-of-use assets162,633 132,885 
GoodwillGoodwill1,783,870 1,774,406 Goodwill1,780,200 1,779,415 
Intangible assets, netIntangible assets, net829,179 879,168 Intangible assets, net751,194 804,904 
Deferred contract costs, netDeferred contract costs, net43,723 36,486 Deferred contract costs, net47,498 47,732 
Deferred compensation plan assetsDeferred compensation plan assets38,729 46,738 Deferred compensation plan assets42,049 37,050 
Deferred income taxesDeferred income taxes4,776 990 Deferred income taxes5,865 4,970 
Other assetsOther assets38,131 16,839 Other assets39,205 42,447 
Total assetsTotal assets$4,057,923 $4,118,965 Total assets$3,898,856 $3,992,714 
Liabilities and Shareholders' Equity:Liabilities and Shareholders' Equity:Liabilities and Shareholders' Equity:
Liabilities:Liabilities:Liabilities:
Accounts payable and accrued liabilitiesAccounts payable and accrued liabilities$259,016 $305,565 Accounts payable and accrued liabilities$259,463 $264,553 
Accrued compensation and benefitsAccrued compensation and benefits182,434 186,809 Accrued compensation and benefits156,990 178,199 
Deferred revenue, current portionDeferred revenue, current portion106,797 98,588 Deferred revenue, current portion66,796 87,146 
Income taxes payableIncome taxes payable4,071 6,782 Income taxes payable4,482 718 
Long-term debt, current portionLong-term debt, current portion59,698 80,555 Long-term debt, current portion84,490 63,458 
Operating lease liabilities, current portionOperating lease liabilities, current portion67,680 76,077 Operating lease liabilities, current portion55,928 63,999 
Other current liabilitiesOther current liabilities50,510 35,057 Other current liabilities53,026 116,374 
Total current liabilitiesTotal current liabilities730,206 789,433 Total current liabilities681,175 774,447 
Deferred revenue, non-current portionDeferred revenue, non-current portion23,518 35,932 Deferred revenue, non-current portion25,776 21,414 
Deferred income taxesDeferred income taxes196,691 194,638 Deferred income taxes201,079 206,099 
Long-term debt, non-current portionLong-term debt, non-current portion1,423,276 1,429,137 Long-term debt, non-current portion1,205,028 1,292,483 
Deferred compensation plan liabilities, non-current portionDeferred compensation plan liabilities, non-current portion39,006 47,405 Deferred compensation plan liabilities, non-current portion43,706 40,210 
Operating lease liabilities, non-current portionOperating lease liabilities, non-current portion93,035 121,771 Operating lease liabilities, non-current portion121,957 86,175 
Other liabilitiesOther liabilities30,629 20,320 Other liabilities18,413 22,515 
Total liabilitiesTotal liabilities2,536,361 2,638,636 Total liabilities2,297,134 2,443,343 
Commitments and contingencies (Note 13)00
Commitments and contingencies (Note 11)Commitments and contingencies (Note 11)
Shareholders' equity:Shareholders' equity:Shareholders' equity:
Common stock, no par value; 100,000 shares authorized; 60,904 and 61,954 shares issued and outstanding as of June 30, 2022 and September 30, 2021, respectively (shares in thousands)557,656 532,411 
Common stock, no par value; 100,000 shares authorized; 60,784 and 60,774 shares issued and outstanding as of March 31, 2023, and September 30, 2022, respectively (shares in thousands)Common stock, no par value; 100,000 shares authorized; 60,784 and 60,774 shares issued and outstanding as of March 31, 2023, and September 30, 2022, respectively (shares in thousands)572,632 557,978 
Accumulated other comprehensive lossAccumulated other comprehensive loss(31,991)(39,908)Accumulated other comprehensive loss(33,303)(33,961)
Retained earningsRetained earnings995,897 987,826 Retained earnings1,062,393 1,025,354 
Total shareholders' equityTotal shareholders' equity1,521,562 1,480,329 Total shareholders' equity1,601,722 1,549,371 
Total liabilities and shareholders' equityTotal liabilities and shareholders' equity$4,057,923 $4,118,965 Total liabilities and shareholders' equity$3,898,856 $3,992,714 
See accompanying notes to unaudited consolidated financial statements.
6

Table of Contents
Maximus, Inc.
Consolidated Statements of Cash Flows
(Unaudited)
For the Nine Months EndedFor the Six Months Ended
June 30, 2022June 30, 2021March 31, 2023March 31, 2022
(in thousands)(in thousands)
Cash flows from operating activities:Cash flows from operating activities:Cash flows from operating activities:
Net incomeNet income$134,761 $239,186 Net income$71,783 $103,426 
Adjustments to reconcile net income to cash flows from operating activities:
Depreciation and amortization of property, equipment and capitalized software29,875 33,664 
Adjustments to reconcile net income to cash flows from operations:Adjustments to reconcile net income to cash flows from operations:
Depreciation and amortization of property, equipment, and capitalized softwareDepreciation and amortization of property, equipment, and capitalized software26,321 21,199 
Amortization of intangible assetsAmortization of intangible assets67,951 23,718 Amortization of intangible assets47,168 45,261 
Amortization of debt issuance costs and debt discountAmortization of debt issuance costs and debt discount1,946 — Amortization of debt issuance costs and debt discount1,635 1,297 
Costs related to debt financing— 8,509 
Deferred income taxesDeferred income taxes(7,179)3,632 Deferred income taxes(1,368)(3,318)
Stock compensation expenseStock compensation expense22,080 20,823 Stock compensation expense13,943 15,052 
Change in assets and liabilities, net of effects of business combinations:
Loss on sale of businessesLoss on sale of businesses883 — 
Change in assets and liabilities, net of effects of business combinations and disposals:Change in assets and liabilities, net of effects of business combinations and disposals:
Accounts receivableAccounts receivable(39,997)(254,304)Accounts receivable62,529 (49,064)
Prepaid expenses and other current assetsPrepaid expenses and other current assets9,454 7,542 Prepaid expenses and other current assets13,412 9,769 
Deferred contract costsDeferred contract costs(7,702)(15,773)Deferred contract costs583 (6,431)
Accounts payable and accrued liabilitiesAccounts payable and accrued liabilities(42,577)116,873 Accounts payable and accrued liabilities(6,361)(3,047)
Accrued compensation and benefitsAccrued compensation and benefits13,846 34,387 Accrued compensation and benefits(14,222)(28,281)
Deferred revenueDeferred revenue342 23,624 Deferred revenue(18,347)18,473 
Income taxesIncome taxes(12,822)15,165 Income taxes(6,578)(13,515)
Operating lease right-of-use assets and liabilitiesOperating lease right-of-use assets and liabilities(1,330)1,077 Operating lease right-of-use assets and liabilities(2,072)(1,293)
Other assets and liabilitiesOther assets and liabilities1,128 (11,464)Other assets and liabilities(14,272)2,331 
Net cash provided by operating activitiesNet cash provided by operating activities169,776 246,659 Net cash provided by operating activities175,037 111,859 
Cash flows from investing activities:Cash flows from investing activities:Cash flows from investing activities:
Purchases of property and equipment and capitalized softwarePurchases of property and equipment and capitalized software(35,936)(32,133)Purchases of property and equipment and capitalized software(33,751)(22,898)
Acquisitions of businesses, net of cash acquiredAcquisitions of businesses, net of cash acquired(14,144)(1,779,473)Acquisitions of businesses, net of cash acquired— (4)
Other2,000 — 
Proceeds from sale of businessesProceeds from sale of businesses9,124 — 
Net cash used in investing activitiesNet cash used in investing activities(48,080)(1,811,606)Net cash used in investing activities(24,627)(22,902)
Cash flows from financing activities:Cash flows from financing activities:Cash flows from financing activities:
Cash dividends paid to Maximus shareholdersCash dividends paid to Maximus shareholders(51,762)(51,625)Cash dividends paid to Maximus shareholders(34,033)(34,659)
Purchases of Maximus common stockPurchases of Maximus common stock(73,864)(3,363)Purchases of Maximus common stock— (25,843)
Tax withholding related to RSU vestingTax withholding related to RSU vesting(9,673)(9,818)Tax withholding related to RSU vesting(8,475)(9,673)
Payments for debt financing— (22,759)
Payments for contingent considerationPayments for contingent consideration(4,041)— 
Proceeds from borrowingsProceeds from borrowings415,000 2,285,000 Proceeds from borrowings462,398 240,000 
Principal payments for debtPrincipal payments for debt(442,973)(607,880)Principal payments for debt(530,460)(303,708)
Other— (2,763)
Net cash (used in)/provided by financing activities(163,272)1,586,792 
Restricted cash movementsRestricted cash movements(57,060)— 
Net cash used in financing activitiesNet cash used in financing activities(171,671)(133,883)
Effect of exchange rate changes on cash, cash equivalents, and restricted cashEffect of exchange rate changes on cash, cash equivalents, and restricted cash(4,369)2,830 Effect of exchange rate changes on cash, cash equivalents, and restricted cash3,186 324 
Net change in cash, cash equivalents, and restricted cashNet change in cash, cash equivalents, and restricted cash(45,945)24,675 Net change in cash, cash equivalents, and restricted cash(18,075)(44,602)
Cash, cash equivalents and restricted cash, beginning of periodCash, cash equivalents and restricted cash, beginning of period156,570 88,561 Cash, cash equivalents and restricted cash, beginning of period136,795 156,570 
Cash, cash equivalents and restricted cash, end of periodCash, cash equivalents and restricted cash, end of period$110,625 $113,236 Cash, cash equivalents and restricted cash, end of period$118,720 $111,968 
See accompanying notes to unaudited consolidated financial statements.
7

Table of Contents
Maximus, Inc.
Consolidated Statements of Changes in Shareholders' Equity
(Unaudited)
Common StockAccumulated
Other
Comprehensive
Loss
Retained
Earnings
Total
Equity
Common StockAccumulated
Other
Comprehensive
Loss
Retained
Earnings
Total
Equity
SharesAmountSharesAmount
(in thousands)(in thousands)
Balance at September 30, 202161,954$532,411 $(39,908)$987,826 $1,480,329 
Balance at September 30, 2022Balance at September 30, 202260,774$557,978 $(33,961)$1,025,354 $1,549,371 
Net incomeNet income— — 53,330 53,330 Net income— — 39,995 39,995 
Foreign currency translationForeign currency translation— 459 — 459 Foreign currency translation— 8,036 — 8,036 
Cash flow hedge, net of taxCash flow hedge, net of tax— 2,685 — 2,685 Cash flow hedge, net of tax— (3,781)— (3,781)
Cash dividendsCash dividends— — (17,347)(17,347)Cash dividends— — (17,017)(17,017)
Dividends on RSUsDividends on RSUs272 — (272)— Dividends on RSUs298 — (298)— 
Purchases of Maximus common stock(18)— — (1,379)(1,379)
Stock compensation expenseStock compensation expense8,248 — — 8,248 Stock compensation expense4,403 — — 4,403 
Tax withholding adjustment related to RSU vesting2,101 — — 2,101 
Balance as of December 31, 202161,936$543,032 $(36,764)$1,022,158 $1,528,426 
Balance as of December 31, 2022Balance as of December 31, 202260,774$562,679 $(29,706)$1,048,034 $1,581,007 
Net incomeNet income— — 50,096 50,096 Net income— — 31,788 31,788 
Foreign currency translationForeign currency translation— (23)— (23)Foreign currency translation— 965 — 965 
Cash flow hedge, net of taxCash flow hedge, net of tax— 10,689 — 10,689 Cash flow hedge, net of tax— (4,562)— (4,562)
Cash dividendsCash dividends— — (17,312)(17,312)Cash dividends— — (17,016)(17,016)
Dividends on RSUsDividends on RSUs392 — (392)— Dividends on RSUs413 — (413)— 
Purchases of Maximus common stock(330)— — (24,464)(24,464)
Stock compensation expenseStock compensation expense6,804 — — 6,804 Stock compensation expense9,540 — — 9,540 
RSUs vestedRSUs vested4— — — — RSUs vested10— — — — 
Balance as of March 31, 202261,610$550,228 $(26,098)$1,030,086 $1,554,216 
Net income— — 31,335 31,335 
Foreign currency translation— (8,935)— (8,935)
Cash flow hedge, net of tax— 3,042 — 3,042 
Cash dividends— — (17,103)(17,103)
Dividends on RSUs400 — (400)— 
Purchases of Maximus common stock(706)— — (48,021)(48,021)
Stock compensation expense7,028 — — 7,028 
Balance as of June 30, 202260,904$557,656 $(31,991)$995,897 $1,521,562 
Balance as of March 31, 2023Balance as of March 31, 202360,784$572,632 $(33,303)$1,062,393 $1,601,722 










8

Table of Contents
Maximus, Inc.
Consolidated Statements of Changes in Shareholders' Equity
(Unaudited)
Common StockAccumulated
Other
Comprehensive
Loss
Retained
Earnings
Total
Equity
Common StockAccumulated
Other
Comprehensive
Loss
Retained
Earnings
Total
Equity
SharesAmountSharesAmount
(in thousands)(in thousands)
Balance at September 30, 202061,504$513,959 $(42,638)$770,498 $1,241,819 
Balance at September 30, 2021Balance at September 30, 202161,954$532,411 $(39,908)$987,826 $1,480,329 
Net incomeNet income— — 64,077 64,077 Net income— — 53,330 53,330 
Foreign currency translationForeign currency translation— 6,923 — 6,923 Foreign currency translation— 459 — 459 
Cash flow hedge, net of taxCash flow hedge, net of tax— 2,685 — 2,685 
Cash dividendsCash dividends— — (17,207)(17,207)Cash dividends— — (17,347)(17,347)
Dividends on RSUsDividends on RSUs336 — (336)— Dividends on RSUs272 — (272)— 
Purchases of Maximus common stockPurchases of Maximus common stock(52)— — (3,363)(3,363)Purchases of Maximus common stock(18)— — (1,379)(1,379)
Stock compensation expenseStock compensation expense6,062 — — 6,062 Stock compensation expense8,248 — — 8,248 
Balance as of December 31, 202061,452$520,357 $(35,715)$813,669 $1,298,311 
Tax withholding adjustment related to RSU vestingTax withholding adjustment related to RSU vesting2,101 — — 2,101 
Balance as of December 31, 2021Balance as of December 31, 202161,936$543,032 $(36,764)$1,022,158 $1,528,426 
Net incomeNet income— — 80,614 80,614 Net income— — 50,096 50,096 
Foreign currency translationForeign currency translation— 770 — 770 Foreign currency translation— (23)— (23)
Cash flow hedge, net of taxCash flow hedge, net of tax— 10,689 — 10,689 
Cash dividendsCash dividends— — (17,207)(17,207)Cash dividends— — (17,312)(17,312)
Dividends on RSUsDividends on RSUs431 — (431)— Dividends on RSUs392 — (392)— 
Stock compensation expense7,417 — — 7,417 
RSUs vested20— — — — 
Balance as of March 31, 202161,472$528,205 $(34,945)$876,645 $1,369,905 
Net income— — 94,495 94,495 
Foreign currency translation— (24)— (24)
Cash flow hedge, net of income tax— (1,062)— (1,062)
Cash dividends— — (17,211)(17,211)
Dividends on RSUs441 — (441)— 
Purchases of Maximus common stockPurchases of Maximus common stock(330)— — (24,464)(24,464)
Stock compensation expenseStock compensation expense7,344 — — 7,344 Stock compensation expense6,804 — — 6,804 
Balance as of June 30, 202161,472$535,990 $(36,031)$953,488 $1,453,447 
RSUs vestedRSUs vested4— — — — 
Balance as of March 31, 2022Balance as of March 31, 202261,610$550,228 $(26,098)$1,030,086 $1,554,216 
See accompanying notes to unaudited consolidated financial statements.
98

Table of Contents
Maximus, Inc.
Notes to the Unaudited Consolidated Financial Statements
1. ORGANIZATION
Maximus, a Virginia corporation established in 1975, is a leading operator of government health and human services programs and provider of government services worldwide.technology solutions to governments. Under our mission of moving people forward,Moving People Forward, we offer industry-leading expertise, including citizen engagement, eligibility and program integrity, andindependent clinical assessments, case management, and technology modernization services to enable citizens around the globe to successfully engage with their governments at all levels. We assist governments to support families, strengthen workforces and streamline their services. We are a proud partner to government agencies in the United States, Australia, Canada, Italy, Saudi Arabia, Singapore, South Korea, Sweden,United Arab Emirates, and the United Kingdom.

2. SIGNIFICANT ACCOUNTING POLICIES
(a)Basis of Presentation
The accompanying consolidated financial statements, including the notes, include the accounts of the Company and its wholly-owned subsidiaries over which the Company has a controlling financial interest, and have been prepared in accordance with accounting principles generally accepted in the United States or ("U.S. GAAP,GAAP") and the rules and regulations of the U.S. Securities and Exchange Commission or SEC.("SEC"). All intercompany balances and transactions have been eliminated in consolidation.
(b)Basis of Presentation for Interim Periods
Certain information and footnote disclosures normally included for the annual financial statements prepared in accordance with U.S. GAAP have been condensed or omitted for the interim periods presented. We believe that the unaudited interim financial statements include all adjustments (which are normal and recurring in nature) necessary to present fairly our financial position and the results of operations and cash flows for the periods presented.
The results of operations for the interim periods presented are not necessarily indicative of results that may be expected for the year or future periods. The financial statements should be read in conjunction with our audited consolidated financial statements and the notes thereto for the year ended September 30, 20212022 included in our Annual Report on Form 10-K for the fiscal year then ended (the "2021"2022 10-K"). We have continued to follow the accounting policies set forth in those financial statements.
(c)Use of Estimates
The preparation of these financial statements, in conformity with U.S. GAAP, requires us to make estimates and assumptions that affect the reported amounts of assets and liabilities, the disclosure of contingent liabilities, and the reported amounts of revenue and expenses. At each reporting period end, we make estimates, including those related to revenue recognition and cost estimation on certain contracts, the realizability of goodwill, and amounts related to income taxes, certain accrued liabilities, and contingencies and litigation.
We base our estimates on historical experience and expectationsIn May 2021, we acquired VES Group, Inc. As part of the futureacquisition, we allocated a valuation of $27 million to certain technology assets used by the business, which we elected to amortize over twelve years, which was our best estimate of asset life at that time. In fiscal year 2023, we believehave taken the opportunity to be reasonable. The continued uncertainty related toimprove our technology portfolio, including the economic and political effectsdevelopment of technology, which will eventually replace much of the COVID-19 global pandemic reduceacquired technology. Accordingly, we have revised the asset life on the existing technology assuming the assets will cease being used by September 2026. This change in estimated useful life will result in additional annual amortization expense of $3.8 million per year. In the three and six months ended March 31, 2023, this change reduced our ability to use past results to estimate future performance. Accordingly, our estimates may be subject to greater volatility than has been the case in the past.diluted earnings per share by approximately $0.01 and $0.02, respectively.


109

Table of Contents
3. BUSINESS SEGMENTS
We conduct our operations through 3three business segments: U.S. Federal Services, U.S. Federal Services, and Outside the U.S.
U.S. Services
Our U.S. Services Segment provides a variety of business process services ("BPS") such as program administration, appeals and assessments, and related consulting work for U.S. state and local government programs. These services support a variety of programs, including the Affordable Care Act ("ACA"), Medicaid, the Children's Health Insurance Program ("CHIP"), Temporary Assistance to Needy Families ("TANF"), and child support programs. Addressing societal macro trends such as aging populations and rising costs, the segment continues to execute on its clinical evolution strategy by expanding its clinical offerings. This includes assessments to determine whether personal care services are medically necessary and public health offerings such as contact tracing, disease investigation, and vaccine distribution support services as part of the governments' COVID-19 response efforts.
U.S. Federal Services
From technology solutions to program administration and operations, ourOur U.S. Federal Services Segment delivers end-to-end solutions that help various U.S. federal government agencies better deliver on their mission.mission, including program operations and management, clinical services, and technology solutions. This also includes appeals and assessments services, system and application development, IT modernization, and maintenance services. The segment also contains certain state-based assessments and appeals work that is part of the segment's heritage within the Medicare Appeals portfolio which continues to be managed within this segment. Benefiting from the Maximus2021 acquisition of the Attain Federal business, now managed as Technology Consulting (formerly Attain Federal) platform,Services, the segment executes on its digital strategy to deliver technology solutions that advance agency missions, including the challenge to modernize, provide better customer experience, and drive process efficiencies. The segment continues to expand its clinical solutions with the acquisition of VES Group, Inc., which manages the clinical evaluation process for U.S. veterans and service members on behalf of the U.S. Department of Veterans Affairs.
U.S. Services
Our U.S. Services Segment provides a variety of business process services ("BPS"), such as program administration, assessments, and related consulting work for U.S. state and local government programs. These services support a variety of programs, including the Affordable Care Act ("ACA"), Medicaid, the Children's Health Insurance Program ("CHIP"), Temporary Assistance to Needy Families ("TANF"), and child support programs. As part of the government's COVID-19 response efforts, the segment supported contact tracing, disease investigation, and vaccine distribution support services during the peak of the pandemic. The segment further supports clinicalalso successfully expanded into the unemployment insurance market where longer term opportunities have materialized. As part of the broader strategy to evolve clinically and address societal macro trends such as aging populations and rising costs, the segment continues to expand its offerings in public health with new work supporting the U.S. federal government's COVID-19 response efforts. This included expanded work with the Centers for Disease Control and Prevention ("CDC") for their helpline and increased support for the IRS Wage and Investment Division's response efforts to general inquiries regarding the Coronavirus Aid Relief & Economic Security ("CARES") Act and Economic Impact Payment Service Plan.in in-person assessments.
Outside the U.S.
Our Outside the U.S. Segment provides BPS for international governments and commercial clients, transforming the lives of people around the world. Helping people find employment, access vital support, and remain healthy, these services include health and disability assessments, program administration for employment services, wellbeing solutions, and other job seeker relatedseeker-related services. We support programs and deliver services in the U.K., including the Health Assessment Advisory Service ("HAAS") and Restart; Australia, including Workforce Australia and the Disability Employment Service; Canada, including Health Insurance British Columbia and the Employment Program of British Columbia; in addition to Italy, Saudi Arabia, Singapore, South Korea, and Sweden,UAE where we predominantly provide employment support and job seeker services.
1110

Table of Contents
Table 3: Results of Operation by Business SegmentTable 3: Results of Operation by Business SegmentTable 3: Results of Operation by Business Segment
For the Three Months EndedFor the Nine Months Ended For the Three Months EndedFor the Six Months Ended
June 30, 2022June 30, 2021June 30, 2022June 30, 2021March 31, 2023March 31, 2022March 31, 2023March 31, 2022
Amount% (1)Amount% (1)Amount% (1)Amount% (1)Amount% (1)Amount% (1)Amount% (1)Amount% (1)
(dollars in thousands)(dollars in thousands)
Revenue:Revenue:Revenue:    
U.S. Federal ServicesU.S. Federal Services$584,075 $573,288 $1,202,242 $1,155,159 
U.S. ServicesU.S. Services$399,320 $436,338 $1,183,814 $1,269,487 U.S. Services449,703 398,077 889,181 784,494 
U.S. Federal Services525,519 617,601 1,680,678 1,352,982 
Outside the U.S.Outside the U.S.200,946 189,581 589,495 525,885 Outside the U.S.173,074 205,961 364,675 388,549 
RevenueRevenue$1,125,785 $1,243,520 $3,453,987 $3,148,354 Revenue$1,206,852 $1,177,326 $2,456,098 $2,328,202 
Gross profit:Gross profit:Gross profit:
U.S. Federal ServicesU.S. Federal Services$122,874 21.0 %$115,153 20.1 %$245,568 20.4 %$241,729 20.9 %
U.S. ServicesU.S. Services$74,135 18.6 %$104,814 24.0 %$248,805 21.0 %$323,256 25.5 %U.S. Services86,016 19.1 %84,971 21.3 %169,614 19.1 %174,670 22.3 %
U.S. Federal Services124,203 23.6 %155,776 25.2 %365,932 21.8 %312,405 23.1 %
Outside the U.S.Outside the U.S.11,883 5.9 %31,266 16.5 %52,090 8.8 %92,908 17.7 %Outside the U.S.19,713 11.4 %28,327 13.8 %58,168 16.0 %40,207 10.3 %
Gross profitGross profit$210,221 18.7 %$291,856 23.5 %$666,827 19.3 %$728,569 23.1 %Gross profit$228,603 18.9 %$228,451 19.4 %$473,350 19.3 %$456,606 19.6 %
Selling, general, and administrative expenses:Selling, general, and administrative expenses:Selling, general, and administrative expenses: 
U.S. Federal ServicesU.S. Federal Services$75,050 12.8 %$68,949 12.0 %$146,699 12.2 %$133,874 11.6 %
U.S. ServicesU.S. Services$42,351 10.6 %$42,606 9.8 %$115,726 9.8 %$116,655 9.2 %U.S. Services43,415 9.7 %38,273 9.6 %89,257 10.0 %73,375 9.4 %
U.S. Federal Services69,466 13.2 %69,647 11.3 %203,340 12.1 %172,877 12.8 %
Outside the U.S.Outside the U.S.23,101 11.5 %22,973 12.1 %68,452 11.6 %65,018 12.4 %Outside the U.S.23,425 13.5 %24,011 11.7 %51,814 14.2 %45,351 11.7 %
Other (2)(1,944)NM4,903 NM(16)NM9,948 NM
Loss on sale of businesses (2)Loss on sale of businesses (2)883 NM— NM883 NM— NM
Other (3)Other (3)(325)NM(926)NM247 NM1,928 NM
Selling, general, and administrative expensesSelling, general, and administrative expenses$132,974 11.8 %$140,129 11.3 %$387,502 11.2 %$364,498 11.6 %Selling, general, and administrative expenses$142,448 11.8 %$130,307 11.1 %$288,900 11.8 %$254,528 10.9 %
Operating income/(loss):Operating income/(loss):Operating income/(loss): 
U.S. Federal ServicesU.S. Federal Services$47,824 8.2 %$46,204 8.1 %$98,869 8.2 %$107,855 9.3 %
U.S. ServicesU.S. Services$31,784 8.0 %$62,208 14.3 %$133,079 11.2 %$206,601 16.3 %U.S. Services42,601 9.5 %46,698 11.7 %80,357 9.0 %101,295 12.9 %
U.S. Federal Services54,737 10.4 %86,129 13.9 %162,592 9.7 %139,528 10.3 %
Outside the U.S.Outside the U.S.(11,218)(5.6) %8,293 4.4 %(16,362)(2.8) %27,890 5.3 %Outside the U.S.(3,712)(2.1)%4,316 2.1 %6,354 1.7 %(5,144)(1.3)%
Amortization of intangible assetsAmortization of intangible assets(22,690)NM(12,132)NM(67,951)NM(23,718)NMAmortization of intangible assets(23,650)NM(22,856)NM(47,168)NM(45,261)NM
Other (2)1,944 NM(4,903)NM16 NM(9,948)NM
Loss on sale of businesses (2)Loss on sale of businesses (2)(883)NM— NM(883)NM— NM
Other (3)Other (3)325 NM926 NM(247)NM(1,928)NM
Operating incomeOperating income$54,557 4.8 %$139,595 11.2 %$211,374 6.1 %$340,353 10.8 %Operating income$62,505 5.2 %$75,288 6.4 %$137,282 5.6 %$156,817 6.7 %
(1)Percentage of respective segment revenue. Percentages not considered meaningful are marked "NM."
(2)During the second quarter of fiscal year 2023, we sold a small commercial practice in the United Kingdom and our employment operations business in Sweden, both subsidiaries within our Outside the U.S. Segment, resulting in a loss. Refer to "Note 7. Divestitures" for more details.
(3)Other selling, general,includes credits and administrative expenses includes costs that are not allocated to a particular segment. This includes legal expenses and settlements and expenses incurred as part of our acquisitions, as well as potential acquisitions which have not been or may not be completed. Our results for the three and nine months ended June 30, 2022 included a $2.3 million credit related to changes in acquisition related contingent consideration. See "Note 6. Business Combinations" for more information.
1211

Table of Contents
4. REVENUE RECOGNITION
The Company recognizesWe recognize revenue as, or when, we satisfy performance obligations under a contract. The majority of our contracts have performance obligations whichthat are satisfied over time. In most cases, we view our performance obligations as promises to transfer a series of distinct services to our customers that are substantially the same and which have the same pattern of service. We recognize revenue over the performance period as a customer receives the benefits of our services.
Disaggregation of Revenue
In addition to our segment reporting, we disaggregate our revenues by contract type and customer type, and geography.type. Our operating segments represent the manner in which our Chief Executive Officer reviews our financial results, which is further discussed in "Note 3. Business Segments."
Table 4.1: Revenue by Contract TypeTable 4.1: Revenue by Contract TypeTable 4.1: Revenue by Contract Type
For the Three Months EndedFor the Nine Months Ended
June 30, 2022June 30, 2021June 30, 2022June 30, 2021For the Three Months EndedFor the Six Months Ended
Amount%Amount%Amount%Amount%March 31, 2023March 31, 2022March 31, 2023March 31, 2022
(dollars in thousands)(dollars in thousands)
Performance-basedPerformance-based$520,202 46.2 %$389,800 31.3 %$1,527,368 44.2 %$1,033,509 32.8 %Performance-based$574,747 47.6 %$516,210 43.9 %$1,143,964 46.6 %$1,007,166 43.3 %
Cost-plusCost-plus282,578 25.1 %282,808 22.7 %945,482 27.4 %953,373 30.3 %Cost-plus312,176 25.9 %322,823 27.4 %659,495 26.9 %662,904 28.5 %
Fixed priceFixed price160,219 14.2 %146,175 11.8 %470,591 13.6 %413,296 13.1 %Fixed price180,674 15.0 %158,867 13.5 %355,747 14.5 %310,372 13.3 %
Time and materialsTime and materials162,786 14.5 %424,737 34.2 %510,546 14.8 %748,176 23.8 %Time and materials139,255 11.5 %179,426 15.2 %296,892 12.1 %347,760 14.9 %
Total revenueTotal revenue$1,125,785 $1,243,520 $3,453,987 $3,148,354 Total revenue$1,206,852 $1,177,326 $2,456,098 $2,328,202 
Table 4.2: Revenue by Customer Type
For the Three Months EndedFor the Nine Months Ended
June 30, 2022June 30, 2021June 30, 2022June 30, 2021
Amount%Amount%Amount%Amount%
(dollars in thousands)
U.S. state government agencies$401,042 35.7 %$431,987 34.7 %$1,183,876 34.3 %$1,265,798 40.2 %
U.S. federal government agencies507,047 45.0 %594,771 47.8 %1,624,848 47.0 %1,288,213 40.9 %
International government agencies191,753 17.0 %180,049 14.5 %557,928 16.2 %499,091 15.9 %
Other, including local municipalities and commercial customers25,943 2.3 %36,713 3.0 %87,335 2.5 %95,252 3.0 %
Total revenue$1,125,785 $1,243,520 $3,453,987 $3,148,354 
Table 4.3: Revenue by Geography
For the Three Months EndedFor the Nine Months Ended
June 30, 2022June 30, 2021June 30, 2022June 30, 2021
Amount%Amount%Amount%Amount%
(dollars in thousands)
United States$924,839 82.2 %$1,053,940 84.8 %$2,864,492 83.0 %$2,622,469 83.3 %
United Kingdom109,776 9.7 %74,109 6.0 %303,481 8.8 %211,777 6.7 %
Australia43,594 3.9 %65,283 5.2 %143,078 4.1 %192,161 6.1 %
Rest of world47,576 4.2 %50,188 4.0 %142,936 4.1 %121,947 3.9 %
Total revenue$1,125,785 $1,243,520 $3,453,987 $3,148,354 

13

Table of Contents
Table 4.2: Revenue by Customer Type
For the Three Months EndedFor the Six Months Ended
March 31, 2023March 31, 2022March 31, 2023March 31, 2022
(dollars in thousands)
U.S. federal government agencies$569,897 47.2 %$553,707 47.0 %$1,173,815 47.8 %$1,117,801 48.0 %
U.S. state government agencies446,549 37.0 %411,287 34.9 %883,911 36.0 %782,834 33.7 %
International government agencies161,359 13.4 %194,800 16.5 %343,119 14.0 %366,175 15.7 %
Other, including local municipalities and commercial customers29,047 2.4 %17,532 1.5 %55,253 2.2 %61,392 2.6 %
Total revenue$1,206,852 $1,177,326 $2,456,098 $2,328,202 
Contract balances
Differences in timing between revenue recognition and cash collection result in contract assets and contract liabilities. We classify these assets as accounts receivable — billed and billable and unbilled receivables; the liabilities are classified as deferred revenue.
In many contracts, we bill our customers on a monthly basis shortly after the month end for work performed in that month. Thesemonth and such balances are considered collectible and are included within accounts receivable, — billed and billable.net.
Exceptions to this pattern will arise for various reasons, including those listed below.
Under cost-plus contracts, we are typically required to estimate a contract's share of our general and administrative expenses. This share is based upon estimates of total costs, which may vary over time. We typically invoice our customers at an agreed provisional billing rate which may differ from actual rates incurred. If our actual rates are higher than the provisional billing rates, an asset is recorded for this variance; if the provisional billing rates are higher than our actual rates, we record a liability.
12

Table of Contents
Certain contracts include retainage balances, whereby revenue is earned, but some portion of cash payments are held back by the customer for a period of time, typically to allow the customer to confirm the objective criteria laid out by the contract have been met. This balance is classified as accounts receivable - unbilled until restrictions on billing are lifted. As of June 30, 2022,March 31, 2023 and September 30, 2021, $12.22022, $11.7 million and $10.4$13.1 million, respectively, of our unbilled receivables related to amounts pursuant to contractual retainage provisions.
In certain contracts, we may receive funds from our customers prior to performing operations. These funds are typically referred to as "set-up costs" and reflect the need for us to make investments in infrastructure prior to providing a service. This investment in infrastructure is not a performance obligation whichthat is distinct from the service that is subsequently provided and, as a result, revenue is not recognized based upon the establishment of this infrastructure, but rather over the course of the contractual relationship. The funds are initially recorded as deferred revenue and recognized over the term of the contract. Other contracts may not include set-up fees but will provide higher fees in earlier periods of the contract. The premium on these fees is deferred.
Some of our contracts, notably our employment services contracts in the Outside the U.S. Segment, include payments for desired outcomes, such as job placement and job retention, and these outcome payments occur over several months. We are required to estimate these outcome fees ahead of their realization and recognize this estimated fee over the period of delivery.
During the three and ninesix months ended June 30, 2022,March 31, 2023, we recognized revenue of $23.7$34.8 million and $85.5$85.9 million, respectively, that was included in our deferred revenue balances as of September 30, 2021. During the three and nine months ended June 30, 2021, we recognized revenue of $7.5 million and $36.7 million, respectively, that was included in our deferred revenue balances at September 30, 2020.2022. During the three and six months ended March 31, 2022, we recognized revenue of $20.6 million and $61.8 million, respectively, included in our deferred revenue balances at September 30, 2021.
Contract estimates
We are required to use estimates in recognizing revenue from some of our contracts. As discussed in "Note 2. Significant Accounting Policies," the calculation of these estimates has been complicated by the COVID-19 pandemic, which has reduced our ability to use past results to estimate future performance.
SomeSome of our performance-based contract revenue is recognized based upon future outcomesmilestones defined in each contract. This is the case in many of our employment services contracts in the Outside the U.S. Segment, where we are paid as individuals attain employment goals,milestones, which may take many months to achieve. We recognize revenue on these contracts over the period of performance. Our estimates vary from contract to contract but may include estimates of the number of participants within a portfolio reaching employment milestones and the lengthservice delivery periods for participants reaching the employment milestone. We estimate the total variable fees we will receive using the expected value method. We recognize the fees over the expected period of performance. At each reporting period, we update our estimates of the contract, andvariable fees to represent the participants reaching employment milestones.circumstances present at the end of the reporting period. We are required to estimateconstrain our estimates to the extent that it is probable that there will not be a significant reversal of cumulative revenue when the uncertainty is resolved. We do not have a history of significant constraints on these outcome fees ahead of their collection and recognize this estimated fee over the period of delivery. contracts.
Changes to our estimates are recognized on a cumulative catch-up basis.
14

Table For the three and six months ended March 31, 2023, we reported a reduction in revenue and diluted earnings per share of Contents
Table 4.4: Effect of Changes in Contract Estimates
For the Three Months EndedFor the Nine Months Ended
June 30, 2022June 30, 2021June 30, 2022June 30, 2021
(in thousands, except per share data)
Benefit to/(reduction of) revenue recognized due to changes in contract estimates$(959)$1,800 $(5,174)$17,800 
Benefit to/(reduction of) diluted earnings per share recognized due to changes in contract estimates$(0.01)$0.03 $(0.06)$0.20 
$6.5 million and $0.08 and $6.1 million and $0.07, respectively from changes in estimates. The corresponding change for the three and six months ended March 31, 2022 was a reduction to revenue and diluted earnings per share of $1.4 million and $0.02 and $4.2 million and $0.05, respectively.
Remaining performance obligations
As of June 30, 2022,March 31, 2023, we had approximately $550$400 million of remaining performance obligations. We anticipate that we will recognize revenue on approximately 45%60% of this balance within the next 12 months. This balance excludes contracts with an original duration of 12twelve months or less, including contracts with a penalty-free termination for convenience clause, and any variable consideration which is allocated entirely to future performance obligations, including variable transaction fees or fees tied directly to costs incurred.

13
5. EARNINGS PER SHARE
Table 5: Weighted Average Number of Shares - Earnings Per Share
For the Three Months EndedFor the Nine Months Ended
June 30, 2022June 30, 2021June 30, 2022June 30, 2021
(in thousands)
Basic weighted average shares outstanding61,607 62,064 62,038 62,028 
Dilutive effect of unvested RSUs and PSUs149 389 152 272 
Denominator for diluted earnings per share61,756 62,453 62,190 62,300 
Unvested anti-dilutive stock units excluded from the dilutive effect41873178171



15

Table of Contents
6. BUSINESS COMBINATIONS5. EARNINGS PER SHARE
VES Group, Inc. (VES)
Table 5: Weighted Average Number of Shares - Earnings Per Share
For the Three Months EndedFor the Six Months Ended
March 31, 2023March 31, 2022March 31, 2023March 31, 2022
(in thousands)
Basic weighted average shares outstanding61,120 62,227 61,119 62,256 
Dilutive effect of unvested RSUs and PSUs263 154 146 153 
Denominator for diluted earnings per share61,383 62,381 61,265 62,409 
On May 28, 2021, the Company acquired 100% of VESThe diluted earnings per share calculation for a purchase price of $1.37 billion (the "VES Acquisition"). VES was integrated into our U.S. Federal Services Segment. The VES Acquisition supports our ongoing strategic priority of expansion into the U.S. Federal market and accelerates our clinical evolution to meet long-term demand for BPS with a clinical dimension. We have completed our valuation of all acquired assets and liabilities assumed.
Table 6.1: VES Valuation
Allocation of Assets and Liabilities as of September 30, 2021AdjustmentsAllocation of Assets and Liabilities as of June 30, 2022
(in thousands)
Consideration paid:
Cash consideration, net of cash acquired$1,364,866 $5,765 $1,370,631 
Assets acquired:
Accounts receivable - billed, billable and unbilled$44,078 $— $44,078 
Prepaid expenses and other current assets7,955 — 7,955 
Property and equipment, net9,113 (1,092)8,021 
Operating lease right-of-use assets18,898 — 18,898 
Intangible assets664,000 �� 664,000 
Other assets7,166 — 7,166 
Total identifiable assets acquired751,210 (1,092)750,118 
Liabilities assumed:
Accounts payable and accrued compensation42,182 1,804 43,986 
Operating lease liabilities18,898 — 18,898 
Income taxes payable, current5,673 — 5,673 
Deferred income taxes171,497 (474)171,023 
Other long-term liabilities12,270 — 12,270 
Total identifiable liabilities assumed250,520 1,330 251,850 
Net identifiable assets acquired500,690 (2,422)498,268 
Goodwill864,176 8,187 872,363 
Net assets acquired$1,364,866 $5,765 $1,370,631 
Goodwill represents the value of the assembled workforce and the enhanced knowledge, capabilities, and qualifications held by the business. This goodwill balance is not deductible for tax purposes.
Our evaluation of the intangible assets acquired with VES identified 3 assets. The assets were valued using methods which required a number of estimates and, accordingly, they are considered Level 3 measurements within the Accounting Standard Codification No. 820 (ASC 820) fair value methodology.
Customer relationships represent the value of the existing contractual relationships with the U.S. federal government. These were valued using the excess earnings method, which required us to utilize estimated future revenues and earnings from contracts and an appropriate rate of return.
VES maintains a provider network of third-party providers that assist in the performance of their clinical services. This network was valued using the cost method and income approach, which included both the cost of recreating such a network and the profits foregone during the time which would be required to recreate the network and an appropriate rate of return.
VES maintained proprietary technology which interacted with U.S. federal government systems, facilitated the transmission of examination data, and supported the performance of the contracts. We valued the technology using a relief-from-royalty method, which required us to estimate future revenues and an arm's length royalty rate that a third-party provider might use to supply this service and an appropriate rate of return.
16

Table of Contents
Table 6.2: VES Intangible Asset Values and Useful Lives
Estimated Straight-Line Useful LifeEstimated Fair Value
(in thousands)
Customer contracts and relationships12 years$580,000 
Provider network12 years57,000 
Technology-based intangible assets12 years27,000 
Total intangible assets$664,000 
In connection with certain liabilities acquired in the VES acquisition, we established a liability of $12.0 million for a billing dispute between VES and its customer relating to prior year billings. Our exposure was partially offset by an indemnification asset of $6.0 million. During the first nine months of fiscal year 2022, we paid the liability and recovered the indemnification asset. At acquisition, we established a tax liability of $12.3 million for uncertain tax positions within VES, partially offset by another indemnification asset of $7.2 million.
Connect Assist Holdings Limited ("Connect Assist")
On September 14, 2021, we acquired 100% of the share capital of Connect Assist for an estimated purchase price of $19.4 million (£14.4 million British Pounds). We acquired this business to improve our contact center services and qualifications within the United Kingdom. The business was integrated into our Outside the U.S. Segment. We completed our assessment of all acquired assets and liabilities assumed, with the exception of tax balances. We recorded estimated goodwill and intangible assets of $11.3 million and $7.7 million, respectively, related to the acquisition.
Aidvantage
On October 6, 2021, we completed the acquisition of the student loan servicing business from Navient, rebranded as Aidvantage. The purchase price consideration is contingent upon future volumes, with a maximum payment of $65.0 million. The final payment is uncertain as there are a number of potential outcomes. We estimated the fair value of this liability, based upon a probability weighted assessment of the potential outcomes, of $18.5 million. We update this liability each quarter as changes are made to our estimate of fair value. These changes are recorded through our statement of operations. If our obligation is less than anticipated, this will result in a benefit to our earnings. The obligation may be higher, either because the number of student loans we are servicing increases or if the contractual relationship we have acquired is extended beyond its current anticipated end date of December 31, 2023. In that instance, we would record an expense to earnings which we would anticipate being offset by additional benefits from the contract. However, the timing of the adjustment to the obligation and the anticipated financial benefits would be unlikely to be consistent. We recorded a single intangible asset related to the customer contract and relationship of $16.7 million, which we are amortizing over 27 months. The goodwill balance, representing the difference between the assets acquired and the estimated obligation, represents the assembled workforce, as well as the knowledge base acquired. We completed our assessment of all acquired assets and liabilities assumed. This business is a part of our U.S. Federal Services Segment and supplements our existing portfolio of services to the U.S. Department of Education.
During the three months ended June 30, 2022, we reported $47.5 million and $8.8 million of revenue and gross profit, respectively, from Aidvantage. During the nine months ended June 30, 2022, we reported $129.2 million and $7.5 million of revenue and gross profit, respectively, from Aidvantage. Since acquisition, we have adjusted the fair value of the liability each quarter to reflect the passage of time. During the third quarter of fiscal year 2022, we recorded a benefit of $2.3 million related to the decline in our anticipated obligation to the sellers; this was recorded in our selling, general and administrative expenses. At June 30, 2022, our contingent consideration liability is $16.4 million.
BZ Bodies Limited ("BZB")
On January 31, 2022, we acquired 100% of the share capital of BZB for an estimated purchase price of $2.9 million (£2.2 million British Pounds), which includes an estimate of contingent consideration payable upon future performance. BZB provides weight management services for adults, children and vulnerable groups in the United Kingdom. We acquired this business to complement our services within the United Kingdom. The business was integrated into our Outside the U.S. Segment. We are still in the process of finalizing the allocation of assets acquired and liabilities assumed. We recorded estimated goodwill and intangible assets of $1.5 million and $1.3 million, respectively, related to the acquisition. During the three and ninesix months ended June 30,March 31, 2023 excludes approximately 99,000 and 300,000 unvested anti-dilutive restricted stock units, respectively. For the three and six months ended March 31, 2022, we reported revenue of $1.6 millionapproximately 173,000 and $2.7 million and gross profit of $0.7 million and $1.3 million, respectively,192,000 unvested anti-dilutive restricted stock units were excluded from BZB.the diluted earnings per share calculation, respectively.

17

Table of Contents
Stirling Institute of Australia Pty Ltd ("Stirling")6. DEBT AND DERIVATIVES
On June 1, 2022, we acquired 100% of the share capital of Stirling for an estimated purchase price of $4.2 million (A$5.8 million Australian Dollars). Stirling provides vocational training to Australians seeking to improve their knowledge and qualifications. We acquired this business to complement our existing employment services. The business was integrated into our Outside the U.S. Segment. We are in the process of finalizing the allocation of assets acquired and liabilities assumed. We recorded estimated goodwill and intangible assets of $2.2 million and $1.9 million, respectively, related to the acquisition. During the three and nine months ended June 30, 2022, we reported revenue of $0.3 million and gross profit of $0.2 million, respectively, from Stirling.
Table 6.1: Details of Debt
March 31, 2023September 30, 2022
(in thousands)
Term Loan A, due 2026$943,750 $971,250 
Term Loan B, due 2028346,721 395,000 
Subsidiary loan agreements7,785 64 
Funded Debt1,298,256 1,366,314 
Less: Unamortized debt-issuance costs and discounts(8,738)(10,373)
Total debt1,289,518 1,355,941 
Less: Current portion of long-term debt(84,490)(63,458)
Long-term debt$1,205,028 $1,292,483 

7. DEBT
Table 7.1: Details of Debt
June 30, 2022September 30, 2021
(in thousands)
Term Loan A, due 2026$1,045,000 $1,086,250 
Term Loan B, due 2028396,000 399,000 
Subsidiary loan agreements3,645 38,281 
Revolver50,000 — 
Total debt principal1,494,645 1,523,531 
Less: Unamortized debt-issuance costs and discounts(11,671)(13,839)
Total debt1,482,974 1,509,692 
Less: Current portion of long-term debt(59,698)(80,555)
Long-term debt$1,423,276 $1,429,137 
On May 28, 2021, weWe entered into a credit agreement with JPMorgan Chase Bank, N.A., as Administrative Agent ("Credit Agreement"), which replaced our existing revolving credit facility. The Credit Agreement provided for the following three components.
$1.10 billion term loan facility (" in May 2021 comprised of Term Loan A") which matures on May 28, 2026;
$400.0 million term loan facility ("A, Term Loan B") which matures May 28, 2028;B, and
$600.0 a $600.0 million revolving credit facility ("Revolver") which matures May 28, 2026. As of June 30, 2022, we had $50.0 million outstanding balance on the Revolver.
The interest rates applicable to loans under the Credit Agreement are floating rates based upon the London Interbank Offered Rate ("LIBOR") plus a margin. Term Loan A and the Revolver margins are dependent upon our leverage ratio. At the execution of the Credit Agreement, the interest rates were based upon LIBOR plus 1.75% during. During the first quarter of 2022, which was reduced to LIBOR plus 1.50% asfiscal year 2023, we converted our total leverage ratio declined to below 2.50:1.00. As of June 30, 2022, the net total leverage ratio was 2.90:1.00, which we anticipate will result in an interest rate of LIBOR plus 1.75%.
Term Loan B is setindex from the London Interbank Overnight Rate ("LIBOR") to LIBOR plus 2.00% subject to a LIBOR floor of 0.50%.
LIBOR is anticipated to be phased out over the next 18 months, and alternative benchmark rates have been identified in this agreement. This is our only significant arrangement that utilizes LIBOR. As of June 30, 2022, the annual effective interest rate, including original issue discount and amortization of debt issuance costs, was 3.4%Secured Overnight Financing Rate ("SOFR").
The Credit Agreement is available for general corporate purposes, including the funding of working capital, capital expenditures, and possible future acquisitions. In addition to borrowings, it allowsrequires us to continue to issue letters of credit when necessary.
Under the terms of the Credit Agreement, we are required to comply with certaina number of covenants, the terms of which are customaryincluding leverage and include a net total leverage ratio and a net interest coverage ratio. The net total leverage ratio is calculated as total outstanding debt less the lower of (a) unrestricted cash or (b) $75.0 million divided by adjusted earnings before interest, taxes, depreciation, and amortization ("EBITDA"). With certain exceptions, the covenant requires the net total leverage ratio, as defined by the Credit Agreement to be less than 4.00:1.00, calculated over the previous twelve months. The net interest coverage ratio is calculated as EBITDA divided by interest expense, over the previous 12 months. The covenant requires a net interest coverage ratio of 3.00:1.00 or greater. As of June 30, 2022, as defined by the Credit Agreement,ratios. At March 31, 2023, we calculated a net total leverage ratio of 2.90:1.00 and net interest coverage ratio of 12.0. We wereare in
18

Table of Contents
compliance with all applicable covenants under the Credit Agreement as of June 30, 2022, and September 30, 2021.covenants. We do not believe that the covenants represent a significant restriction toon our ability to successfully operate the business or to pay our dividends.
Costs incurred in establishing the Credit Agreement have been reported as a reduction to the gross debt balance and will be amortized over the respective lives of the arrangements. In addition to the corporate Credit Agreement, we hold smaller credit facilities in Australia, Canada, and the United Kingdom. These allow our businesses to borrow funds to meet any short-term working capital needs.
The following table sets forth future minimum principal payments due under our debt obligations as of March 31, 2023 for the remainder of fiscal year 2023 through fiscal year 2027 and thereafter:
Table 7.2:6.2: Details of Future Minimum Principal Payments Due
Amount Due
(in thousands)
JulyApril 1, 20222023 through September 30, 20222023$18,32843,900 
Year endingended September 30, 2023202465,94285,985 
Year endingended September 30, 2024202586,50092,860 
Year endingended September 30, 2025202693,375740,985 
Year endingended September 30, 20262027851,5003,485 
Thereafter379,000331,041 
Total paymentsPayments$1,494,6451,298,256 
Interest Rate Derivative Instrument
In June 2021, the Company entered into an interest rate swap agreement for a notional amount of $300.0 million, effective June 28, 2021, with an expiration date of May 28, 2026, which hedges the floating LIBOR on a portion of the term loan (Term Loan A, $1.10 billion balance) under the Credit Agreement to a fixed rate of 0.986%. The Company elected to designate this interest rate swap as a cash flow hedge for accounting purposes.
As this cash flow hedge is considered effective, any future gains and losses are reflected within Accumulated Other Comprehensive Income in the Consolidated Statements of Comprehensive Income. Derivatives in a net asset position are recorded in "Other assets" on our Consolidated Balance Sheets and derivatives in a net liability position are recorded in "Other liabilities" on our Consolidated Balance Sheets. No ineffectiveness was recorded on this contract during the nine months ended June 30, 2022.
Table 7.3: Details of Derivatives Fair Value
June 30, 2022September 30, 2021
(in thousands)
Assets:
Interest rate swap$21,864 $— 
Total assets$21,864 $— 
Liabilities:
Interest rate swap$— $410 
Total liabilities$— $410 

1914

Table of Contents
Table 7.4: Gains on Derivatives
For the Three Months EndedFor the Nine Months Ended
June 30, 2022June 30, 2021June 30, 2022June 30, 2021
(in thousands)
Net gains/(losses) recognized in AOCI on derivatives, net of tax (1)$2,904 $(1,062)$15,306 $(1,062)
Amounts reclassified to earnings from accumulated other comprehensive loss (2)138 — 1,110 — 
Net current period other comprehensive income$3,042 $(1,062)$16,416 $(1,062)
Interest Rate Derivative Instruments
(1)To reduce our interest rate risk, we entered into interest-rate swap agreements covering our Term Loan A, effectively setting a fixed rate for a portion of our debt. At March 31, 2023, we have arrangements in place that fix our interest rate of $500 million through May 2026 and a further arrangement to fix $150 million through September 2024. The balance of the debt pays interest based upon an index. The floating interest rate on these instruments was converted from LIBOR to SOFR in December 2022, concurrent with our debt agreements. In converting our debt and interest-rate swaps, we utilized the practical expedients allowed under ASU No. 2020-04 Amount is netReference Rate Reform (Topic 848): Facilitation of tax expensethe Effects of $1.0Reference Rate Reform on Financial Reporting, which allowed us to treat these amendments as though the modification was not substantial. At March 31, 2023, our effective interest rate, including the original issuance costs and discount rate, was 5.9%.
Our interest-rate swap agreements are valued quarterly and recorded on our balance sheet. As of March 31, 2023, we had an asset of $24.6 million and $5.5a liability of $4.5 million, compared to an asset of $31.4 million as of September 30, 2022. These balances were recorded in "other assets" and "other liabilities", respectively, on our consolidated balance sheet. As these hedges are considered effective, all gains and losses are reported within other comprehensive income on our consolidated statement of comprehensive income.

7. DIVESTITURES
On March 6, 2023, we sold a small commercial practice in the United Kingdom, part of our Outside the U.S. Segment, resulting in a pre-tax loss of $0.6 million. The cash consideration will be received in installments, with a fair value of $16.0 million. The installment payments are unconditional.
On March 30, 2023, we sold our Swedish subsidiary for the three and nine months ended June 30, 2022, respectively. For the three and nine months ended June 30, 2021,cash consideration of $0.4 million, was recorded asresulting in a tax benefit.
(2)Amount is net of a tax expense of $0.0 million and $0.4 million for the three and nine months ended June 30, 2022, respectively. No tax credit or expense was recorded for the three and nine months ended June 30, 2021.
We are exposed to credit losses in the event of nonperformance by the counterparty to our derivative instrument. Our counterparty has investment grade credit ratings; accordingly, we anticipate that the counterparty will be able to fully satisfy its obligations under the contracts. Our agreements outline the conditions upon which it or the counterparty are required to post collateral. As of June 30, 2022, there was no collateral posted with its counterparty related to the derivatives.small loss.

8. FAIR VALUE MEASUREMENTS
The Company had 2following assets and liabilities are recorded at fair value on a recurring basis as of June 30, 2022, thebasis.
We hold mutual fund assets within a Rabbi Trust to cover liabilities in our deferred compensation asset, related to the portion invested in mutual funds and the interest rate swap. For the deferred compensation asset, the mutual fundsplan. These assets have prices are quoted inwithin active markets and, thereforeaccordingly, are classified as Level 1. Forlevel 1 within the fair value hierarchy.
We have three interest rate swap the Company obtains its Level 2 pricing inputs from its counterparty for theagreements, serving to reduce our interest rate swap. Substantially all of these assumptionsrisk on our debt. These assets and liabilities can be valued using observable data and, accordingly, are observable inclassified as level 2 within the marketplace throughoutfair value hierarchy.
We anticipate paying additional consideration for certain acquisitions based upon the full termsubsequent performance of the instrument, can be derived from observable data, or are supported by observable levels at which transactions are executed in the marketplace. As of June 30, 2022, the Company had liabilities recorded at fair value on a recurring basis for contingent consideration related to acquisitions. The contingent considerationbusinesses acquired. This liability is considered Level 3, as thebased upon our internal assumptions over revenues, margins, volumes, and contract terms. Accordingly, these inputs are not observable and are classified as level 3 within the fair value hierarchy.
We will receive payments from the sale of a small commercial practice in the United Kingdom over the next three years. We have discounted the asset based upon our cost of capital, which is not an observable input. The balance at the sale of the business was $6.8 million. These assets are held in "Prepaid expenses and other current assets" and "Other assets" on internal assumptions about forecasted revenues, margins, volumes,our consolidated balance sheet.
The tables below present assets and probabilityliabilities measured and recorded at fair value in our consolidated balance sheets on a recurring basis and their corresponding level within the fair value hierarchy. No transfers between Level 1, Level 2, and Level 3 fair value measurements occurred for the three months ended March 31, 2023.
15

Table of contract extensions on businesses acquired.Contents
Table 8.1: Fair Value Measurements
As of March 31, 2023
Level 1Level 2Level 3Balance
(in thousands)
Assets:
Deferred compensation assets - Rabbi Trust$25,820 $— $— $25,820 
Interest rate swap - $300 million notional value— 24,636 — 24,636 
Notes receivable— — 7,055 7,055 
Total assets$25,820 $24,636 $7,055 $57,511 
Liabilities:
Interest rate swaps - $350 million notional value$— $4,548 $— $4,548 
Contingent consideration— — 13,654 13,654 
Total liabilities$— $4,548 $13,654 $18,202 
The fair values of receivables, prepaids, other assets, accounts payable, accrued costs, and other current liabilities approximate the carrying values as a result of the short-term nature of these instruments. The carrying value of our debt is consistent with the fair value as the stated interest rates in the agreements are consistent with the current market rates used in notes with similar terms in the markets (Level 2 inputs).
Table 8.1: Fair Value Measurements
As of June 30, 2022
Level 1Level 2Level 3Balance
(in thousands)
Assets:
Deferred compensation assets - Rabbi Trust$23,970 $— $— $23,970 
Interest rate swap— 21,864 — 21,864 
Total assets$23,970 $21,864 $— $45,834 
Liabilities:
Contingent consideration$— $— $18,892 $18,892 
Total liabilities$— $— $18,892 $18,892 
Accumulated Other Comprehensive Loss
All amounts recorded in accumulated other comprehensive loss are related to our foreign currency translations and interest rate swap, net of tax. The following table shows changes in accumulated other comprehensive loss:
Table 8.2: Details of Changes in Accumulated Other Comprehensive Loss by Category
Foreign currency translation adjustmentNet unrealized gain on derivatives, net of taxTotal
(in thousands)
Balance as of September 30, 2022$(57,109)$23,148 $(33,961)
Other comprehensive income before reclassifications8,885 (5,012)3,873 
Amounts reclassified from accumulated other comprehensive loss116 (3,331)(3,215)
Net current period other comprehensive losses9,001 (8,343)658 
Balance as of March 31, 2023$(48,108)$14,805 $(33,303)
Contingent Consideration
The fair value of our contingent considerations are based upon estimates of the likely payments, which are based upon assumptions over future performance. The liabilities are reviewed on a quarterly basis and, where changes in estimates arise, these are recorded to selling and general administrative expenses.
Our contingent consideration relates to the businesses below:
In October 2021, we acquired the student loan servicing business from Navient, rebranded as Aidvantage. Future payments are based upon volumes, up to a maximum payment of $65.0 million. At March 31, 2023 and September 30, 2022, the Aidvantage contingent consideration was $11.2 million and $13.8 million, respectively.
In January 2022, we acquired BZ Bodies Limited. Future payments are based upon the performance of the business through December 2023, up to a maximum payment of $2.5 million (£2.0 million British Pounds). At March 31, 2023 and September 30, 2022, we recorded a contingent consideration liability for the maximum payment, which we anticipate making in fiscal year 2024.
In December 2015, we acquired companies doing business as Assessments Australia. Future payments were based upon future revenue earnings. The deadline for the payment expired on December 31, 2022, with no payment being required.

2016

Table of Contents
The following table presents a reconciliation of theMovement in our contingent consideration whichbalance is measured and recorded at fair value on a recurring basis using Level 3 inputs:as follows:
Table 8.2:8.3: Fair Value Measurement Using Significant Unobservable Inputs (Level 3)
Contingent Consideration
(in thousands)
BalanceOpening contingent consideration as of September 30, 20212022$27016,236 
Contingent consideration from current year acquisitions20,967 
Adjustments to fair value recorded in the current yearperiod(2,095)
Foreign currency translations(250)1,202 
BalanceCash payments(4,041)
Foreign currency translations257 
Closing contingent consideration as of June 30, 2022March 31, 2023$18,89213,654 

9. EQUITY
Stock Compensation
The Company grantsWe grant restricted stock units ("RSUs") and performance stock units ("PSUs") to eligible participants under itsour 2021 StockOmnibus Incentive Plan, which was approved by the Board of Directors and stockholders. The RSUs granted to employees vest ratably over three to five years and one year for members of the board of directors, in each case from the grant date. PSU vesting is subject to the achievement of certain performance and market conditions and the number of PSUs earned could vary from 0% to 200% of the number of PSUs awarded. The PSUs will vest at the end of a three year-performance period. We issue new shares to satisfy our obligations under these plans. The fair value of each RSU and PSU is calculated at the date of the grant.
During the ninesix months ended June 30, 2022,March 31, 2023, we issued approximately 333,000 RSUs, which will vest ratably over onethree to four years, and approximately 87,000137,000 PSUs, which will vest after three years.
Stock Purchases
Under a resolution adopted in March 2020, the Board of Directors authorized the purchase, at management's discretion, of up to $200.0 million of our common stock. As of June 30, 2022, $72.8 million remained available for future stock purchases.
Table 9: Stock Purchase Activity
For the Three Months EndedFor the Nine Months Ended
June 30, 2022June 30, 2021June 30, 2022June 30, 2021
(in thousands, except per share data)
Amount paid for shares repurchased$48,021 $— $73,864 $3,363 
Number of shares repurchased706 — 1,054 52 
Average per share price paid$68.01 $— $70.07 $64.98 
Since June 30, 2022, we have acquired an additional 353,848 shares of our common stock for $22.3 million.
21

Table of Contents
10. CASH AND CASH EQUIVALENTS AND RESTRICTED CASHOTHER BALANCE SHEET ITEMS
Table 10.1: Details of Cash and Cash Equivalents and Restricted Cash
June 30, 2022September 30, 2021
(in thousands)
Cash and cash equivalents$93,748 $135,061 
Restricted cash (1)16,877 21,509 
Cash, cash equivalents, and restricted cash$110,625 $156,570 
Cash, Cash Equivalents, and Restricted Cash
Table 10.1: Details of Cash and Cash Equivalents and Restricted Cash
March 31, 2023September 30, 2022
(in thousands)
Cash and cash equivalents$56,344 $40,658 
Restricted cash (1)62,376 96,137 
Cash, cash equivalents, and restricted cash$118,720 $136,795 
(1)Restricted cash is recorded within "Prepaid expenses and other current assets" on the Consolidated Balance Sheets. At September 30, 2022, this balance included $60.7 million of funds received from a customer which had previously been sold under our Receivables Purchase Agreement; this is offset by a corresponding liability in "Other current liabilities". No similar arrangements existed at March 31, 2023. The remaining balance includes funds held in trust on behalf of certain clients, offset with a corresponding liability in "Other current liabilities", and certain collateral obligations on contracts.
Table 10.2: Supplemental Disclosures of Cash Flow InformationTable 10.2: Supplemental Disclosures of Cash Flow InformationTable 10.2: Supplemental Disclosures of Cash Flow Information
For the Nine Months EndedFor the Six Months Ended
June 30, 2022June 30, 2021March 31, 2023March 31, 2022
(in thousands)(in thousands)
Interest paymentsInterest payments$28,251 $4,751 Interest payments$19,262 $17,755 
Income tax paymentsIncome tax payments64,057 68,031 Income tax payments$31,926 $50,531 
17

Table of Contents
Accounts Receivable, Net
Table 10.3: Details of Accounts Receivable, Net
March 31, 2023September 30, 2022
(in thousands)
Billed and billable receivables$614,907 $723,979 
Unbilled receivables134,695 91,404 
Allowance for credit losses(7,215)(8,273)
Accounts receivable, net$742,387 $807,110 
In September 2022, we entered into a Receivables Purchase Agreement with Wells Fargo Bank N.A., under which we may sell certain U.S.-originated accounts receivable balances up to a maximum amount of $110.0 million at any given time. In return for these sales, we receive a cash payment equal to the face value of the receivables less a financing charge.
We account for these transfers as sales. We have no retained interest in the transferred receivables other than administrative responsibilities, and Wells Fargo has no recourse for any credit risk. We estimate that the implicit servicing fees for an arrangement of this size and type would be immaterial.
For the six months ended March 31, 2023, the gross fair value of accounts receivables transferred to Wells Fargo and derecognized from our balance sheet was $292.8 million. In exchange for these sales, we received $291.1 million in cash. The balance, representing a loss on sale from these transfers, is included within our selling, general and administrative expenses. We have recorded these transactions within our operating cash flows. The effective annual interest rate under this program was 5.04%.

11. ACCOUNTS RECEIVABLE, NET
Table 11: Details of Accounts Receivable, Net
June 30, 2022September 30, 2021
(in thousands)
Billed and billable receivables$762,456 $718,728 
Unbilled receivables112,588 124,135 
Allowance for credit losses(7,034)(8,044)
Accounts receivable, net$868,010 $834,819 

12. PROPERTY HELD FOR SALE
As of June 30, 2022, we classified as held for sale 1 building and the associated land with a carrying value of $5.4 million within "Prepaid expenses and other current assets" on our Consolidated Balance Sheets. The fair value of this property less the expected selling costs exceed the carrying value of these assets.

13. COMMITMENTS AND CONTINGENCIES
Litigation
We are subject to audits, investigations, and reviews relating to compliance with the laws and regulations that govern our role as a contractor to agencies and departments of federal, state, local, and foreign governments, and otherwise in connection with performing services in countries outside of the U.S. Adverse findings could lead to criminal, civil, or administrative proceedings, and we could be faced with penalties, fines, suspension, or debarment. Adverse findings could also have a material adverse effect on us because of our reliance on government contracts. We are subject to periodic audits by federal, state, local, and foreign governments for taxes. We are also involved in various claims, arbitrations, and lawsuits arising in the normal conduct of our business. These include but are not limited to bid protests, employment matters, contractual disputes, and charges before administrative agencies. Although we can give no assurance, based upon our evaluation and taking into account the advice of legal counsel, we do not believe that the outcome of any existing matter would likely have a material adverse effect on our consolidated financial position, results of operations, or cash flows.
Medicaid claims
The Centers for MedicareWe evaluate, on a regular basis, developments in our litigation matters and Medicaid Services (CMS) asserted 2 disallowances againstestablish or make adjustments to our accruals as appropriate. A liability is accrued if a state Medicaid agency. The state contestedloss is probable and the first disallowance and ultimately settled that claim for approximately $7.3 million. The second disallowanceamount of approximately $19.9 millionsuch loss can be reasonably estimated. If the risk of loss is still being contested byprobable, but the state. The stateamount cannot be reasonably estimated, or the risk of loss is seeking reimbursement from
22

Table of Contents
us for the first disallowance of $7.3 million and has indicated its intention to seek reimbursement of the second disallowance if its legal challengeonly reasonably possible, a liability is unsuccessful. From 2004 through 2009, we had a contract with the state agency in support of its school-based Medicaid claims. We entered into separate agreements with the school districts under which we assisted the districts with preparing and submitting claimsnot accrued. Due to the state Medicaid agency which,inherent uncertainty in turn, submitted claims for reimbursementthe outcome of litigation, our estimates and assessments may prove to CMS. The state has asserted that its agreement with us requires us to reimburse the state for the amounts owed to CMS. However, our agreements with the school districts require them to reimburse us for such amounts,be incomplete or inaccurate and therefore we believe the school districts are responsible for any amounts that ultimately mustcould be refunded to CMS. Although it is reasonably possible that a court could conclude we are responsible for the full balance of the disallowances, we believe our exposure in this matter is limited to our fees associated with this workimpacted by unanticipated events and that the school districts will be responsible for the remainder. We have recorded a liability of our estimated fees earned from this engagement relating to the disallowances. We exited the federal healthcare-claiming business in 2009 and no longer provide the services at issue in this matter.circumstances, adverse outcomes or other future determinations.

14.12. SUBSEQUENT EVENT
On July 8, 2022,April 6, 2023, our Board of Directors declared a quarterly cash dividend of $0.28 for each share of our common stock outstanding. The dividend is payable on AugustMay 31, 2022,2023, to shareholders of record on AugustMay 15, 2022.2023. Based upon the number of shares outstanding, we anticipate a cash payment of approximately $17.1$17.0 million.
2318

Table of Contents
Item 2. Management's Discussion and Analysis of Financial Condition and Results of Operations
The following discussion is intended to help the reader understand our business, financial condition, results of operations, liquidity and capital resources. You should read this discussion in conjunction with "Risk Factors," "Forward-Looking Statements," and our financial statements and related notes in Item 1 and in the 'Special Note Regarding Forward-Looking Statements' in this Quarterly Report on Form 10-Q and the audited financial statements and related notes, risk factors and Management's Discussion and Analysis of Financial Condition and Results of Operations included in our Annual Report on Form 10-K for fiscal year 20212022 filed with the Securities and Exchange Commission on November 18, 2021 (the "2021 Form 10-K") and elsewhere in this Quarterly Report on Form 10-Q, as applicable.22, 2022.
Business Overview
We are a leading operatorglobal company with approximately 39,500 employees and 12,550 contingent workers dedicated to helping governments on four continents to administer their citizen-facing programs. Under our mission of government healthMoving People Forward, we offer industry-leading expertise, including citizen engagement, eligibility and human services programs worldwide. We use our experience, business processprogram integrity, independent clinical assessments and case management, expertise, innovation, and technology solutionsmodernization services to help government agencies run effective, efficient, and accountable programs. Our customers include civilian agencies ofenable citizens around the globe to successfully engage with their governments worldwide, including those at federal, national, state and localall levels.

We are instrumental in helping people who need governmental support get it.
Over the past five years, we have executed a three-pronged growth strategy: we have evolved through our digital transformation to meet the modernization needs of our clients; we have expanded our clinical assessment capabilities to meet growing demand for independent and conflict-free clinical services; and we have expanded our markets, both organically and through acquisitions.
We experienced both favorable and unfavorable impacts as a result of the Coronavirus ("COVID-19") global pandemic. While some of the programs we support have experienced reduced volumes due to the pandemic, we have also been successful in winning new contracts to meet the immediate needs of our customers, including contact tracing and disease investigation, vaccine information lines, and unemployment insurance administration. Demonstrating the value of our business model, we have converted a number of these relationships into longer-term contract opportunities. The individuals and families served under these programs are those considered some of the most vulnerable to COVID-19. As a result, we believe our operations support programs that are vital for their safety and wellbeing.
In fiscal year 2022, we underwent arefreshed our strategy refreshand updated the three pillars on which focused on leveraging our successful foundation and strong technology portfolio to create the strategicwe will focus growth efforts for the next three to five years.years:
Customer Services, Digitally Enabled. We will elevateapply proven technologies, data, and best practices to make government programs more customer-focused, effective, and deserving of the public's trust. We make it easier for people to connect to government services based on their individual preferences and abilities. We are elevating the customer experience to achieve higher levels of satisfaction, performance, and outcomes through intelligent automation and cognitive computing. This strategy builds on our success and focuses on those capabilities and technologies most relevant to the future of citizen interactions with government programs.
Future of Health. We are continuingexpanding our focusclinical-related services and are experienced in delivering clinical BPS services at scale. We have established an extensive set of services that frequently requires a network of healthcare professionals who can complete clinical evolution by helpingassessments, provide occupational health and independent medical review services, and adjudicate complicated benefits appeals. With the formation of Maximus Public Health ("MPH"), we are able to serve as a resource to governments meet rising demand foras they respond to public health services. We will do this by growing our clinical capabilities to improvethreats and address lessons learned from the health of people and their communities.global pandemic.
Advanced Technologies for Modernization. We will leverage our deep relationships and programmatic knowledge to furtherare furthering our credibility as a technology leader, enabling the transformation of government programs to be resilient, dynamic, integrated, and equitable.
Governments around the world need help meeting the rising demand for health services Leveraging our deep relationships and to be able to do so inprogram knowledge, we are delivering technology-driven business transformation of government missions with a manner that provides higher levels of customer satisfaction, performance and outcomes through the use of technology. Through ourstrategic near-term focus on health, customer serviceshybrid cloud solutions, information intelligence, and technology, we look to partner with governments to respond to complex challenges they face in delivering their largest and most critical programs.hyper-automation.

2419

Table of Contents
Financial Overview
A number of factors have affected our results for the thirdsecond quarter of fiscal year 2022,2023, the most significant of which we have listed below. More detail on these changes is presented below within our "Results of Operations" section.
During fiscal year 2021, we acquired VES Group, Inc. ("VES"), the Federal Division of Attain, LLC ("Attain")Our business has grown, with new and Connect Assist Holdings Limited ("Connect Assist"). During fiscal year 2022, we acquired the student loan servicing business from Navient, rebranded as Aidvantage, BZ Bodies Limited ("BZB"), and Stirling Institute of Australia Pty Ltd ("Stirling"). From the date of each acquisition, we have received the benefit of additional revenue, as well as additional operating costs. In completing these acquisitions, we have allocated a portion of each purchase price to identifiable intangible assets, which we are amortizing over the estimated useful lives of each asset.
To fund the acquisition of VES, we entered into a new credit facility comprised of fixed term debt and a new revolving credit facility. The cost of servicing this debt, as well as the cost of the debt facilities, has resultedexpanded work replacing short-term COVID-19 work in an increase in our interest expense.prior years.
Our servicesSG&A cost base has expanded with the growth of the business, including investments in fiscal years 2022our workforce and 2021 were affected by the COVID-19 pandemic. We received the benefit from new, short-term work, assisting governments with their responses to the pandemic, which was often highly profitable. This mitigated the effect of declines in established programs where our transaction volume has been reduced. Many of our core Medicaid programs are anticipated to continue operating at reduced levels due to the ongoing Public Health Emergency. As a condition of receiving supplemental funding under the PHE, those programs are required to pause eligibility redetermination. This has resulted in a revenue decline, and an outsized profit impact, where our contracts are compensated based on volumes of transactions.business infrastructure.
In our OUS Segment, we recorded a charge of $11.7 million on a single project, anticipating a loss overOur international business results have been tempered by the lifestrength of the contract. IfU.S. Dollar against the other currencies in which we operate.
The cost of financing our current forecast remains unchanged, this project should record a breakeven profit for the remainder of its life.debt has increased year-over-year as interest rates have increased.

Results of Operations
Table MD&A 1: Consolidated Results of Operations
For the Three Months EndedFor the Nine Months Ended
June 30, 2022June 30, 2021June 30, 2022June 30, 2021
(dollars in thousands, except per share data)
Revenue$1,125,785 $1,243,520 $3,453,987 $3,148,354 
Cost of revenue915,564 951,664 2,787,160 2,419,785 
Gross profit210,221 291,856 666,827 728,569 
Gross profit percentage18.7 %23.5 %19.3 %23.1 %
Selling, general, and administrative expenses132,974 140,129 387,502 364,498 
Selling, general, and administrative expenses as a percentage of revenue11.8 %11.3 %11.2 %11.6 %
Amortization of intangible assets22,690 12,132 67,951 23,718 
Operating income54,557 139,595 211,374 340,353 
Operating income margin4.8 %11.2 %6.1 %10.8 %
Interest expense(10,791)(3,087)(29,867)(4,049)
Other expense, net(2,497)(8,289)(2,093)(9,584)
Income before income taxes41,269 128,219 179,414 326,720 
Provision for income taxes9,934 33,724 44,653 87,534 
Effective tax rate24.1 %26.3 %24.9 %26.8 %
Net income$31,335 $94,495 $134,761 $239,186 
Earnings per share:
Basic$0.51 $1.52 $2.17 $3.86 
Diluted$0.51 $1.51 $2.17 $3.84 
The following table sets forth items from our consolidated statements of operations for the three months and six months ended March 31, 2023 and March 31, 2022.

25

Table of Contents
Table MD&A 1: Consolidated Results of Operations
 For the Three Months EndedFor the Six Months Ended
March 31, 2023March 31, 2022March 31, 2023March 31, 2022
(dollars in thousands, except per share data)
Revenue$1,206,852 $1,177,326 $2,456,098 $2,328,202 
Cost of revenue978,249 948,875 1,982,748 1,871,596 
Gross profit228,603 228,451 473,350 456,606 
Gross profit percentage18.9 %19.4 %19.3 %19.6 %
Selling, general, and administrative expenses142,448 130,307 288,900 254,528 
Selling, general, and administrative expenses as a percentage of revenue11.8 %11.1 %11.8 %10.9 %
Amortization of intangible assets23,650 22,856 47,168 45,261 
Operating income62,505 75,288 137,282 156,817 
Operating margin5.2 %6.4 %5.6 %6.7 %
Interest expense20,999 9,438 42,605 19,076 
Other income, net818 715 1,084 404 
Income before income taxes42,324 66,565 95,761 138,145 
Provision for income taxes10,536 16,469 23,978 34,719 
Effective tax rate24.9 %24.7 %25.0 %25.1 %
Net income$31,788 $50,096 $71,783 $103,426 
Earnings per share:
Basic$0.52 $0.81 $1.17 $1.66 
Diluted$0.52 $0.80 $1.17 $1.66 
Our business segments have different factors driving revenue fluctuations and profitability. The sections that follow cover these segments in greater detail. Our revenue reflects fees earned for services provided. Cost of revenue consists of direct costs related to labor and related overhead, subcontractor labor, outside vendors, rent, and other direct costs. The largest component of cost of revenue, approximately two-thirds, is labor, including subcontracted labor.
Table MD&A 2: Changes in Revenue, Cost of Revenue, and Gross Profit for the Three Months Ended June 30, 2022
RevenueCost of RevenueGross Profit
Dollars% ChangeDollars% ChangeDollars% Change
(dollars in thousands)
Three Months Ended June 30, 2021$1,243,520 $951,664 $291,856 
Organic effect(251,277)(20.2) %(137,342)(14.4) %(113,935)(39.0) %
Acquired growth150,217 12.1  %116,490 12.2  %33,727 11.6  %
Currency effect compared to the prior period(16,675)(1.3) %(15,248)(1.6) %(1,427)(0.5) %
Three Months Ended June 30, 2022$1,125,785 (9.5) %$915,564 (3.8) %$210,221 (28.0) %
20

Table of Contents
Table MD&A 3: Changes in Revenue, Cost of Revenue, and Gross Profit for the Nine Months Ended June 30, 2022
Table MD&A 2: Changes in Revenue, Cost of Revenue, and Gross Profit for the Three Months Ended March 31, 2023Table MD&A 2: Changes in Revenue, Cost of Revenue, and Gross Profit for the Three Months Ended March 31, 2023
RevenueCost of RevenueGross ProfitRevenueCost of RevenueGross Profit
Dollars% ChangeDollars% ChangeDollars% ChangeDollars% ChangeDollars% ChangeDollars% Change
(dollars in thousands)(dollars in thousands)
Nine Months Ended June 30, 2021$3,148,354 $2,419,785 $728,569 
Three Months Ended March 31, 2022Three Months Ended March 31, 2022$1,177,326 $948,875 $228,451 
Organic effectOrganic effect(279,979)(8.9)%(67,612)(2.8)%(212,367)(29.1)%Organic effect46,020 3.9  %44,646 4.7  %1,374 0.6  %
Disposal of businessesDisposal of businesses(3,456)(0.3)%(3,343)(0.4)%(113)— %
Acquired growthAcquired growth606,410 19.3 %452,782 18.7 %153,628 21.1 %Acquired growth1,335 0.1  %687 0.1  %648 0.3  %
Currency effect compared to the prior periodCurrency effect compared to the prior period(20,798)(0.7)%(17,795)(0.7)%(3,003)(0.4)%Currency effect compared to the prior period(14,373)(1.2) %(12,616)(1.3) %(1,757)(0.8) %
Nine Months Ended June 30, 2022$3,453,987 9.7 %$2,787,160 15.2 %$666,827 (8.5)%
Three Months Ended March 31, 2023Three Months Ended March 31, 2023$1,206,852 2.5  %$978,249 3.1  %$228,603 0.1  %
Table MD&A 3: Changes in Revenue, Cost of Revenue, and Gross Profit for the Six Months Ended March 31, 2023
 RevenueCost of RevenueGross Profit
Dollars% ChangeDollars% ChangeDollars% Change
(dollars in thousands)
Six Months Ended March 31, 2022$2,328,202 $1,871,596 $456,606 
Organic effect164,664 7.1 %143,569 7.7 %21,095 4.6 %
Disposal of businesses(3,456)(0.1)%(3,343)(0.2)%(113)— %
Acquired growth3,448 0.1 %1,943 0.1 %1,505 0.3 %
Currency effect compared to the prior period(36,760)(1.6)%(31,017)(1.7)%(5,743)(1.3)%
Six Months Ended March 31, 2023$2,456,098 5.5 %$1,982,748 5.9 %$473,350 3.7 %
Selling, Generalgeneral, and Administrativeadministrative expenses ("SG&A")
Selling, general, and administrative expenses ("SG&A") consistsconsist of indirect costs related to general management, marketing, and administration. It is primarily composed of labor costs. These costs may be incurred at a segment level, for dedicated resources that are not client-facing, or at a corporate level. Corporate costs are allocated to segments on a consistent and rational basis. Fluctuations in our SG&A are primarily driven by changes in our administrative cost base, which is not directly driven by changes in our revenue. As part of our work for the U.S. federal government and many states, we allocate these costs using a methodology driven by the U.S. Federal Cost Accounting Standards.
Our SG&A expense has increased year-over-year primarily duewith growth in our business and investments made in our workforce and infrastructure. Our SG&A expense also includes losses relating to the additional cost base from our acquisitions.

26

Tablesale of Contents
Amortization of Intangible Assets
Our amortization of intangible assets increased by $10.6 million and $44.2 million for the three and nine months ended June 30, 2022, compared to same periods ended June 30, 2021. The increase is a result of acquisitions during fiscal years 2021 and 2022. This increase is partially offset by the intangible asset amortization related to the Census Questionnaire Assistance (CQA) contract, which was fully amortized through November 2020.
Table MD&A 4: Changes in Amortization of Intangible Assets Expense for Three and Nine Months Ended June 30, 2022
For the Three Months Ended June 30, 2022For the Nine Months Ended June 30, 2022
DollarsDollars
(dollars in thousands)
Period Ending June 30, 2021$12,132 $23,718 
VES acquisition9,249 36,916 
Attain acquisition— 4,375 
Aidvantage acquisition1,858 5,574 
Other 2022 acquisitions296 609 
CQA contract— (2,313)
Other, including foreign exchange(845)(928)
Period Ending June 30, 2022$22,690 $67,951 
Table MD&A 5: Non-GAAP Adjusted Results Excluding Amortization of Intangible Assets
For the Three Months EndedFor the Nine Months Ended
June 30, 2022June 30, 2021June 30, 2022June 30, 2021
(dollars in thousands, except per share data)
Operating income$54,557 $139,595 $211,374 $340,353 
Add back: Amortization of intangible assets22,690 12,132 67,951 23,718 
Adjusted operating income excluding amortization of intangible assets (Non-GAAP)$77,247 $151,727 $279,325 $364,071 
Adjusted operating income margin excluding amortization of intangible assets (Non-GAAP)6.9 %12.2 %8.1 %11.6 %
Net income$31,335 $94,495 $134,761 $239,186 
Add back: Amortization of intangible assets, net of tax16,750 8,941 50,164 17,364 
Adjusted net income excluding amortization of intangible assets (Non-GAAP)$48,085 $103,436 $184,925 $256,550 
Diluted earnings per share$0.51 $1.51 $2.17 $3.84 
Add back: Effect of amortization of intangible assets on diluted earnings per share0.27 0.15 0.80 0.28 
Adjusted diluted earnings per share excluding amortization of intangible assets (Non-GAAP)$0.78 $1.66 $2.97 $4.12 
Our intangible asset amortization is based upon our assumptions of the value and economic life, typically established at the acquisition date. If these assumptions change, the pattern of future expense may be accelerated. At this time, we have a significant asset related to the Customer Center Operations (CCO) contract which is subject to a rebid anticipated towards the end of this fiscal year. If this rebid is unsuccessful, the asset life of this asset may need to be reduced.two small businesses in 2023.
Interest Expense
Interest expense for the three months ended June 30,March 31, 2022 and March 31, 2023, increased by $7.7from $9.4 million to $10.8 million, while interest$21.0 million. Interest expense for the ninesix months ended June 30,March 31, 2022 and March 31, 2023 increased by $25.8from $19.1 million to $29.9$42.6 million. This increase is drivenThese increases are principally due to market rate increases.
Our effective interest rate was 5.9% at March 31, 2023, compared to 2.4% at March 31, 2022. We have mitigated our risk by the costsfixing interest rates on $650 million of our cash borrowings utilized to acquire VES. Interest expense is expected to be about $42 million for fiscal year 2022 as the debt is expected to be outstanding for the entire fiscal year. Our interest rate will vary based upon both
27

Table of Contents
prevailing interest rates and our leverage ratio.near term capital allocation plan continues to prioritize reducing our debt using our free cash flow. At our current debt balances, a 100 basis point change in SOFR would result in an increased annual interest expense of $6.4 million.
Provision for Income Taxes
Our effective income tax rate for the three and ninesix months ended June 30, 2022,March 31, 2023, was 24.1%24.9% and 24.9%25.0%, respectively, compared to 26.3%24.7% and 26.8%25.1% for the three and ninesix months ended June 30, 2021.March 31, 2022. For fiscal year 2022,2023, we expect the effective tax rate to be between 25.0%24.5% and 25.5%.


21

Table of Contents

U.S. Federal Services Segment
Our U.S. Federal Services Segment delivers end-to-end solutions that help various U.S. federal government agencies better deliver on their mission, including program operations and management, clinical services, and technology solutions. This also includes appeals and assessments services, system and application development, IT modernization, and maintenance services. The segment also contains certain state-based assessments and appeals work that is part of the segment's heritage which continues to be managed within this segment. Benefiting from the 2021 acquisition of the Attain Federal business, now managed as Technology Consulting Services, the segment executes on its digital strategy to deliver technology solutions that advance agency missions, including the challenge to modernize, provide better customer experience, and drive process efficiencies. The segment continues to expand its clinical solutions with the acquisition of VES Group, Inc., which manages the clinical evaluation process for U.S. veterans and service members on behalf of the U.S. Department of Veterans Affairs.
Table MD&A 4: U.S. Federal Services Segment - Financial Results
For the Three Months EndedFor the Six Months Ended
March 31, 2023March 31, 2022March 31, 2023March 31, 2022
(dollars in thousands)
Revenue$584,075 $573,288 $1,202,242 $1,155,159 
Cost of revenue461,201 458,135 956,674 913,430 
Gross profit122,874 115,153 245,568 241,729 
Selling, general, and administrative expenses75,050 68,949 146,699 133,874 
Operating income47,824 46,204 98,869 107,855 
Gross profit percentage21.0 %20.1 %20.4 %20.9 %
Operating margin percentage8.2 %8.1 %8.2 %9.3 %
Our revenue and cost of revenue for the three months ended March 31, 2023, increased 1.9% and 0.7%, respectively. For the six months ended March 31, 2023, growth was 4.1% and 4.7%, respectively. All growth in fiscal year 2023 was organic.
Our U.S. Federal Services business grew primarily from volume growth in our VES business. Profit margins were tempered as the business is being scaled up for higher volumes, which we anticipate in future quarters. The three months ended March 31, 2023 received a short-term margin benefit from a contract close-out. Our fiscal year 2022 results included the closing stages of short-term, pandemic related services, which operated at higher margins.
We anticipate that our U.S. Federal Services business will continue to grow in fiscal year 2023, driven primarily by additional volumes anticipated in the VES business. We anticipate full year operating margins will range between 10% and 11%.
U.S. Services Segment
Our U.S. Services Segment provides a variety of business process services ("BPS"), such as program administration, appeals and assessments, and related consulting work for U.S. state and local government programs. These services support a variety of programs, including the Affordable Care Act ("ACA"), Medicaid, the Children's Health Insurance Program ("CHIP"), Temporary Assistance to Needy Families ("TANF"), and child support programs. AddressingAs part of the government's COVID-19 response efforts, the segment supported contact tracing, disease investigation, and vaccine distribution support services during the peak of the pandemic. The segment also successfully expanded into the unemployment insurance market where longer term opportunities have materialized. As part of the broader strategy to evolve clinically and address societal macro trends such as aging populations and rising costs, the segment continues to execute onexpand its clinical evolution strategy by expanding its clinical offerings. This includes assessments to determine whether personal care services are medically necessary andofferings in public health offerings such as contact tracing, disease investigation, and vaccine distribution support services as partwith new work in in-person assessments.
22

Table of the governments' COVID-19 response efforts.Contents
Table MD&A 6: U.S. Services Segment - Financial Results
Table MD&A 5: U.S. Services Segment - Financial ResultsTable MD&A 5: U.S. Services Segment - Financial Results
For the Three Months EndedFor the Nine Months EndedFor the Three Months EndedFor the Six Months Ended
June 30, 2022June 30, 2021June 30, 2022June 30, 2021March 31, 2023March 31, 2022March 31, 2023March 31, 2022
(dollars in thousands)(dollars in thousands)
RevenueRevenue$399,320 $436,338 $1,183,814 $1,269,487 Revenue$449,703 $398,077 $889,181 $784,494 
Cost of revenueCost of revenue325,185 331,524 935,009 946,231 Cost of revenue363,687 313,106 719,567 609,824 
Gross profitGross profit74,135 104,814 248,805 323,256 Gross profit86,016 84,971 169,614 174,670 
Selling, general, and administrative expensesSelling, general, and administrative expenses42,351 42,606 115,726 116,655 Selling, general, and administrative expenses43,415 38,273 89,257 73,375 
Operating incomeOperating income31,784 62,208 133,079 206,601 Operating income42,601 46,698 80,357 101,295 
Gross profit percentageGross profit percentage18.6 %24.0 %21.0  %25.5  %Gross profit percentage19.1 %21.3 %19.1 %22.3 %
Operating margin percentageOperating margin percentage8.0 %14.3 %11.2  %16.3  %Operating margin percentage9.5 %11.7 %9.0 %12.9 %
Our revenue and cost of revenue for the three months ended June 30, 2022, decreased 8.5%March 31, 2023, increased 13.0% and 1.9%16.2%, respectively, compared to the three months ended June 30, 2021, respectively.March 31, 2022. For the ninesix months ended June 30, 2022,March 31, 2023, our revenue and cost of revenue decreased 6.7%increased 13.3% and 1.2%18.0%, respectively.respectively, compared to the six months ended March 31, 2022. All movement was organic.organic and net of anticipated declines in short-term work related to the pandemic.

Revenue has increased from expanded contracts and new work, but margins remain tempered as the short-term, pandemic-related work from prior years has declined.
ForThis segment is expected to see the three months ended June 30, 2021, we received $164 milliongreater benefit from the resumption of short-term COVID-19 related work, typically at higher margins. ForMedicaid eligibility redeterminations. The nature and timing of the three months ended June 30, 2022, COVID-19 related work provided $24 million of revenue. As a result, both revenue and profit margins have decreased year-over-year. Conversely, we are still awaitingbenefit will be dependent upon how the states coordinate the return of manythese services, but we continue to anticipate that services will commence during our third fiscal quarter, with a greater contribution in the final quarter of our core programs to pre-pandemic levels of operation, in particular those where we are paid based upon the volume of redetermination activities. The Federal public health emergency declaration has been extended through mid-October whichyear. We anticipate a full year operating profit margin will further delay the commencement of redeterminations. Accordingly, we do not expect recoveries in these contracts until fiscal year 2023. For the full fiscal year, we anticipate an operating marginbe between 10%9% and 11%.
U.S. Federal Services Segment
From technology solutions to program administration and operations, our U.S. Federal Services Segment delivers end-to-end solutions that help various U.S. federal government agencies better deliver on their mission. This also includes appeals and assessments services, system and application development, IT modernization, and maintenance services. The segment also contains certain state-based assessments and appeals work that is part of the segment's heritage within the Medicare Appeals portfolio which continues to be managed within this segment. Benefiting from the Maximus Federal Consulting (formerly Attain Federal) platform, the segment executes on its digital strategy to deliver technology solutions that advance agency missions, including the challenge to modernize, provide better customer experience, and drive process efficiencies. The segment continues to expand its clinical solutions with the acquisition of VES which manages the clinical evaluation process for U.S. veterans and service members on behalf of the U.S. Department of Veterans Affairs. The segment further supports clinical offerings in public health with new work supporting the U.S. federal government's COVID-19 response efforts. This included expanded work with the Centers for Disease Control and Prevention ("CDC") for their helpline and increased support for the IRS Wage and Investment Division's response efforts to general inquiries regarding the Coronavirus Aid Relief & Economic Security ("CARES") Act and Economic Impact Payment Service Plan.

28

Table of Contents
Table MD&A 7: U.S. Federal Services Segment - Financial Results
For the Three Months EndedFor the Nine Months Ended
June 30, 2022June 30, 2021June 30, 2022June 30, 2021
(dollars in thousands)
Revenue$525,519 $617,601 $1,680,678 $1,352,982 
Cost of revenue401,316 461,825 1,314,746 1,040,577 
Gross profit124,203 155,776 365,932 312,405 
Selling, general, and administrative expenses69,466 69,647 203,340 172,877 
Operating income54,737 86,129 162,592 139,528 
Gross profit percentage23.6  %25.2  %21.8  %23.1  %
Operating margin percentage10.4  %13.9  %9.7  %10.3  %
Table MD&A 8: U.S. Federal Services Segment - Changes in Revenue, Cost of Revenue, and Gross Profit for the Three Months Ended June 30, 2022
RevenueCost of RevenueGross Profit
Amount% ChangeAmount% ChangeAmount% Change
(dollars in thousands)
Three Months Ended June 30, 2021$617,601 $461,825 $155,776 
Organic effect(235,221)(38.1) %(172,738)(37.4) %(62,483)(40.1) %
Acquired growth143,139 23.2  %112,229 24.3  %30,910 19.8  %
Three Months Ended June 30, 2022$525,519 (14.9) %$401,316 (13.1) %$124,203 (20.3) %
Table MD&A 9: U.S. Federal Services Segment - Changes in Revenue, Cost of Revenue, and Gross Profit for the Nine Months Ended June 30, 2022
RevenueCost of RevenueGross Profit
Amount% ChangeAmount% ChangeAmount% Change
(dollars in thousands)
Nine Months Ended June 30, 2021$1,352,982 $1,040,577 $312,405 
Organic effect(259,527)(19.2) %(167,028)(16.1) %(92,499)(29.6) %
Acquired growth587,223 43.4  %441,197 42.4  %146,026 46.7  %
Nine Months Ended June 30, 2022$1,680,678 24.2  %$1,314,746 26.3  %$365,932 17.1  %
Our results for the three months ended June 30, 2022 received the benefit of growth from VES, which we acquired in May 2021, and Aidvantage, which we acquired in October 2021. Our year-to-date results also include the benefit of the Attain acquisition, which was completed in March 2021.
The decline in our organic business is driven by a small number of large, pandemic-related contracts which ended in late 2021 or early 2022. These contracts resulted in approximately $24 million and $280 million of revenue for the three months ended June 30, 2022 and 2021, respectively. This short-term work was typically at higher margins than our standard services. We have also accepted a lower return on an existing contract in return for increased funding and anticipated future revenue.
Following a loss in the second quarter, Aidvantage returned to profitability in the three months ended June 30, 2022. This has improved our quarterly margins but still acts as a detriment on our margins over the first nine months of the year.
We anticipate operating margins between 10% and 11% for the full fiscal year. These margins will be tempered by an expected $8 million to $10 million of additional costs as we staff up VES to address additional volumes in fiscal year 2023.
Outside the U.S. Segment
Our Outside the U.S. Segment provides BPS for international governments and commercial clients, transforming the lives of people around the world. Helping people find employment, access vital support, and remain healthy, these services include health and disability assessments, program administration for employment services, wellbeing solutions, and other job seeker related services. We support programs and deliver services in the U.K., including the Health Assessment Advisory Service ("HAAS") and Restart; Australia, including Workforce Australia (formerly jobactive) and the Disability Employment Service; Canada, including Health Insurance British Columbia and the Employment Program of British Columbia; in addition to
29

Table of Contents
Italy, Saudi Arabia, Singapore, South Korea, and Sweden,UAE, where we predominantly provide employment support and job seeker services.
Table MD&A 10: Outside the U.S. Segment - Financial Results
For the Three Months EndedFor the Nine Months Ended
June 30, 2022June 30, 2021June 30, 2022June 30, 2021
(dollars in thousands)
Revenue$200,946 $189,581 $589,495 $525,885 
Cost of revenue189,063 158,315 537,405 432,977 
Gross profit11,883 31,266 52,090 92,908 
Selling, general, and administrative expenses23,101 22,973 68,452 65,018 
Operating income/(loss)(11,218)8,293 (16,362)27,890 
Gross profit percentage5.9  %16.5  %8.8  %17.7  %
Operating margin percentage(5.6) %4.4  %(2.8) %5.3  %
Table MD&A 11: Outside the U.S. Segment - Changes in Revenue, Cost of Revenue, and Gross Profit for the Three Months Ended June 30, 2022
RevenueCost of RevenueGross Profit
Amount% ChangeAmount% ChangeAmount% Change
(dollars in thousands)
Three Months Ended June 30, 2021$189,581 $158,315 $31,266 
Organic effect20,962 11.1  %41,735 26.4  %(20,773)(66.4) %
Acquired growth7,078 3.7  %4,261 2.7  %2,817 9.0  %
Currency effect compared to the prior period(16,675)(8.8)%(15,248)(9.6)%(1,427)(4.6)%
Three Months Ended June 30, 2022$200,946 6.0  %$189,063 19.4  %$11,883 (62.0) %
Table MD&A 12: Outside the U.S. Segment - Changes in Revenue, Cost of Revenue, and Gross Profit for the Nine Months Ended June 30, 2022
RevenueCost of RevenueGross Profit
Amount% ChangeAmount% ChangeAmount% Change
(dollars in thousands)
Nine Months Ended June 30, 2021$525,885 $432,977 $92,908 
Organic effect65,221 12.4 %110,638 25.6 %(45,417)(48.9)%
Acquired growth19,187 3.6 %11,585 2.7 %7,602 8.2 %
Currency effect compared to the prior period$(20,798)(4.0)%$(17,795)(4.1)%(3,003)(3.2)%
Nine Months Ended June 30, 2022$589,495 12.1 %$537,405 24.1 %$52,090 (43.9)%
This segment experienced organic growth in revenue and costs, as well as acquired growth, during the three and nine months ended June 30, 2022. These were mitigated by declines in the values of the currencies in which we operate against the U.S. Dollar.
Fiscal year 2022 has seen revenue and cost growth from our United Kingdom business, where the Restart contract continued to ramp up. Whereas results in fiscal year 2021 included a significant revenue benefit from the recovery of our welfare-to-work contracts in Australia, this contract ended in June 2022 and we were awarded a significantly lower caseload for the follow-on contract. This resulted in reduced revenues for the three months ended June 30, 2022, as well as costs related to the ramping down of our existing case load, including severance. Profit margins were also tempered by a charge of $11.7 million related to a single large modernization contract. We anticipate that we will record a loss for this segment in the current fiscal year.
Acquired growth is from the Stirling, Connect Assist and BZB acquisitions.
Table MD&A 6: Outside the U.S. Segment - Financial Results
For the Three Months EndedFor the Six Months Ended
March 31, 2023March 31, 2022March 31, 2023March 31, 2022
(dollars in thousands)
Revenue$173,074 $205,961 $364,675 $388,549 
Cost of revenue153,361 177,634 306,507 348,342 
Gross profit19,713 28,327 58,168 40,207 
Selling, general, and administrative expenses23,425 24,011 51,814 45,351 
Operating income/(loss)(3,712)4,316 6,354 (5,144)
Gross profit percentage11.4 %13.8 %16.0 %10.3 %
Operating margin percentage(2.1) %2.1 %1.7 %(1.3) %
3023

Table of Contents
Table MD&A 7: Outside the U.S. Segment - Changes in Revenue, Cost of Revenue, and Gross Profit for the Three Months Ended March 31, 2023
RevenueCost of RevenueGross Profit
Amount% ChangeAmount% ChangeAmount% Change
(dollars in thousands)
Three Months Ended March 31, 2022$205,961 $177,634 $28,327 
Organic effect(16,393)(8.0) %(9,001)(5.1) %(7,392)(26.1) %
Disposal of businesses(3,456)(1.7)%(3,343)(1.9)%(113)(0.4)%
Acquired growth1,335 0.6  %687 0.4  %648 2.3  %
Currency effect compared to the prior period(14,373)(7.0)%(12,616)(7.1)%(1,757)(6.2)%
Three Months Ended March 31, 2023$173,074 (16.0) %$153,361 (13.7) %$19,713 (30.4) %
Table MD&A 8: Outside the U.S. Segment - Changes in Revenue, Cost of Revenue, and Gross Profit for the Six Months Ended March 31, 2023
RevenueCost of RevenueGross Profit
Amount% ChangeAmount% ChangeAmount% Change
(dollars in thousands)
Six Months Ended March 31, 2022$388,549 $348,342 $40,207 
Organic effect12,894 3.3 %(9,418)(2.7)%22,312 55.5 %
Disposal of businesses(3,456)(0.9)%(3,343)(1.0)%(113)(0.3)%
Acquired growth3,448 0.9 %1,943 0.6 %1,505 3.7 %
Currency effect compared to the prior period(36,760)(9.5)%(31,017)(8.9)%(5,743)(14.3)%
Six Months Ended March 31, 2023$364,675 (6.1)%$306,507 (12.0)%$58,168 44.7 %
Our results for the three months ended March 31, 2023, were impacted by declines in our Australian contract. Following rebid activity in June 2022, these contracts were significantly reduced in scope.
Our results for the six months ended March 31, 2023, were affected by the decline in Australian business, but this was offset by significant profitable growth in our expanding Restart program, which ramped up through the first quarter of this fiscal year.
This segment also had revenue and margins tempered by delays in a major new program, as well as challenges in achieving volumes in some of our employment programs as a result of low unemployment in our emerging markets.
In March 2023, we sold a small commercial practice in the United Kingdom and our employment operations in Sweden. Prospectively, we anticipate this will marginally improve our profit margins.
Much of our revenue including that on the Restart contract,growth stems from our employment services contracts. On many contracts, where we recognize revenueare paid based upon our ability to place individuals in long-term sustained employment. As a result, changes in our estimates of future employment outcomes, whichour ability to place people in work and the time that this will take can have become more volatile due to thesignificant effects of the COVID-19 pandemic, including those actions adopted by governments and employers. We updateon our revenue. Our estimates regularlyare based upon actualhistorical performance, where appropriate and updated expectations, but a sudden change in employment markets may result in significant fluctuations in our revenue.available, and are constantly updated.
We anticipate operating margins will range between 1% and 3% for the full fiscal year.
24

Table of Contents
Liquidity and Capital Resources
Our primary sources of liquidity are cash on hand, cash flows from operating activities,operations, and availability under our credit facilities, including our $600 million revolving credit facility.facilities. As of June 30, 2022,March 31, 2023, we had $93.7$56.3 million in cash and cash equivalents. We believe that our current cash position, access to our credit facility,revolving debt, and cash flowsflow generated from operations should be not only sufficient for our operating requirements but also to enable us to fund share repurchases and any required long-term debt payments through the next several fiscal years.repayments, dividends and any share purchases we might choose to make. See Note 7"Note 6. Debt and Derivatives" to the Consolidated Financial Statements for a more detailed discussion of our debt financing arrangements.
Table MD&A 13: Net Change in Cash and Cash Equivalents and Restricted Cash
For the Nine Months Ended
June 30, 2022June 30, 2021
(in thousands)
Net cash provided by operating activities169,776 246,659 
Net cash used in investing activities(48,080)(1,811,606)
Net cash (used in)/provided by financing activities(163,272)1,586,792 
Effect of foreign exchange rates on cash and cash equivalents and restricted cash(4,369)2,830 
Net change in cash and cash equivalents and restricted cash$(45,945)$24,675 
During the first half of fiscal year 2023, we entered into a number of debt-related transactions.
We entered into additional interest rate swaps, to bring the total balance of our credit facility subject to fixed rates to $650 million. This allows us greater opportunity to predict and manage our interest payments.
We amended both our debt and the corresponding interest rate swaps to use interest rates based upon the Secured Overnight Financing Rate (SOFR), replacing the previous LIBOR basis. This transaction anticipates the phasing out of LIBOR rates in 2023.
As part of the transition to SOFR, we took the opportunity to redeem some of our Term Loan B debt.
Table MD&A 9: Net Change in Cash and Cash Equivalents and Restricted Cash
For the Six Months Ended
March 31, 2023March 31, 2022
(in thousands)
Operating activities:
Net cash provided by operating activities$175,037 $111,859 
Net cash used in investing activities(24,627)(22,902)
Net cash used in financing activities(171,671)(133,883)
Effect of foreign exchange rates on cash and cash equivalents and restricted cash3,186 324 
Net change in cash and cash equivalents and restricted cash$(18,075)$(44,602)
Net Cash Provided By Operating Activities
Net cash provided by operating activities decreased by $76.9was $175.0 million forin the nine months ended June 30, 2022, compared to nine months ended June 30, 2021.first half of fiscal year 2023, an increase of $63.2 million. This decrease is primarily caused by the decline in operating income and increased interest payments related toincrease was principally from our credit facility.
Ourimproved cash collections; our Days Sales Outstanding ("DSO") as of Juneat September 30, 2022 was 62 days; the corresponding DSO at March 31, 2023 was 56 days. This DSO is below our anticipated range and September 30, 2021,will likely return to a balance between 60-70 days by year end. Increased interest payments on our debt, driven by interest rate increases, were 70 days and 68 days, respectively. Approximately $80 million of outstanding receivables were collectedoffset by declines in the first two business days of July.income tax payments.
Net Cash Used In Investing Activities
TheInvesting cash outflows in fiscal years 2023 and 2022 reflect acquisitions of property and equipment and investment in software. In fiscal year 2023, we received payments for the sale of our Swedish business and an installment payment on the sale of a small commercial practice in the United Kingdom.
Net Cash Used In Financing Activities
Net financing cash outflows reflect mandatory and early payments on our debt.
At September 30, 2022, our restricted cash balance was inflated by a large customer receivable of $60.7 million, which was paid to us after we had sold the balance to a third party, resulting in a financing cash inflow. During the period ended March 31, 2023, the payment was made and no similar timing differences existed as of March 31, 2023, resulting in a net cash usedoutflow.




25

Table of Contents
Credit Facilities
Our principal debt agreement is with JPMorgan Chase Bank N.A. (the Credit Agreement). At March 31, 2023, we owed $1.29 billion under the Credit Agreement, with access to an additional $600 million through a revolving credit facility. Mandatory repayments are required under this agreement through May 2028, when the agreement ends, and must be renegotiated or the funds repaid.
The Credit Agreement contains a number of covenants with which we are expected to comply. Failure to meet these requirements would result in investing activities was $48.1a need to renegotiate the agreement or a requirement to repay our outstanding debt in full. There are two financial covenants, both defined in the Credit Agreement.
Our Consolidated Net Total Leverage Ratio means, for any twelve-month period, the ratio of our Funded Debt, offset by up to $75 million of unrestricted cash (Consolidated Total Leverage), against our Consolidated EBITDA (as defined by the Credit Agreement). To comply with our Credit Agreement, this ratio cannot exceed 4.00:1.00 at the end of each quarter, with a step-up to 4.50:1.00 under certain circumstances. This ratio also determines both our interest rate and the charge we pay on the unused component of our revolving credit facility, with the charge increasing as the leverage ratio increases.
Our Consolidated Net Interest Coverage Ratio means, for any twelve-month period, the nine months ended June 30, 2022. In additionratio of our Consolidated EBITDA against our Consolidated Net Interest Expense, as defined by the Credit Agreement. To comply with our Credit Agreement, this ratio cannot be less than 3.00:1.00 at the end of each quarter.
Consolidated EBITDA also drives certain permissions within the Credit Agreement, such as the level of investment we are entitled to capital expenditures, we made payments to acquire BZB and Stirling,make without seeking additional approval from our lenders.
Our Credit Agreement defines Consolidated EBITDA, as well as other components of the calculations above. The definition of Consolidated EBITDA requires us to include adjustments not typically included within EBITDA, including unusual, non-recurring expenses, certain non-cash adjustments, the pro forma effects of acquisitions and disposals and estimated synergies from acquisitions. As a final payment forresult, Consolidated EBITDA as defined by the acquisition of VES. The prior year comparative total includes payments for the acquisitions of VES and Attain.Credit Agreement may not be comparable to EBITDA or related or similarly-titled measures presented by other companies.
Net Cash (Used In)/Provided By Financing Activities
The $163.3 million cash used in financing activities during the nine months ended June 30, 2022, includes $73.9 million for share repurchases, $51.8 million in dividend payments and $9.7 million in tax withholding payments for stock awards. We have made $28.0 millionsummarized below the components of net repaymentsour two financial ratio calculations, including the components of debt relatedConsolidated EBITDA as defined by the Credit Agreement which are included within our financial statements. At March 31, 2023, we were in compliance with all applicable covenants of our Credit Agreement. We do not believe that these covenants represent a significant restriction in our ability to the mandatory repayments onoperate our U.S. credit facility and a mixbusiness or to pay our dividends.
Table MD&A 10: Reconciliation of Net Income to Consolidated EBITDA as defined by our Credit Agreement
For the Three
Months Ended
For the Trailing Twelve
Months Ended
March 31, 2023March 31, 2023
(in thousands)
Net income$31,788 $172,185 
Adjustments:
Interest expense20,999 69,494 
Other (income)/expense, net(818)2,155 
Provision for income taxes10,536 62,529 
Amortization of intangibles23,650 92,372 
Stock compensation expense9,540 29,367 
Acquisition-related expenses(126)(635)
Gain on sale of land and building— (11,046)
Loss on sale of businesses883 883 
Depreciation and amortization of property, equipment, and capitalized software14,041 47,452 
Pro forma and other adjustments permitted by our credit agreement(1,481)37,016 
Consolidated EBITDA (as defined by our Credit Agreement)$109,012 $501,772 
26

Table of mandatory and voluntary payments related to our subsidiary debt. The prior year cash inflows include the proceeds from our new Credit Facility.Contents
With the acquisition of Aidvantage, we have incurred a liability to the seller based upon future performance, which we have estimated at $16.4 million. We expect these payments to be made through fiscal year 2024.
Table MD&A 11: Consolidated Net Total Leverage Ratio
For the Trailing Twelve
Months Ended
(in thousands, except ratio data)March 31, 2023
Funded Debt (as defined by our Credit Agreement)$1,298,256 
Cash and cash equivalents up to $75 million56,344 
Consolidated Net Total Leverage (as defined by our Credit Agreement)$1,241,912 
Consolidated Net Total Leverage Ratio (as defined by our Credit Agreement)2.48 
Table MD&A 12: Consolidated Net Interest Coverage Ratio
For the Trailing Twelve
Months Ended
(in thousands, except ratio data)March 31, 2023
Consolidated EBITDA (as defined by our Credit Agreement)$501,772 
Interest expense69,494 
Components of other income/expense, net allowed in ratio calculation(1,084)
Consolidated Net Interest Expense (as defined by our Credit Agreement)$68,410 
Consolidated Net Interest Coverage Ratio (as defined by our Credit Agreement)7.33 
Cash in Foreign Locations
We have no requirement to remit funds from our foreign locations to the U.S.United States. We will continue to explore opportunities to remit additional funds, taking into consideration the working capital requirements and relevant tax rules in each jurisdiction. When we are unable to remit funds back without incurring a penalty, we will consider these funds indefinitely reinvested until such time as these restrictions are changed. As a result, we do not record U.S. deferred income taxes on any funds held in foreign jurisdictions. We have not attempted to calculate our potential liability from any transfer of these funds, as any such transaction might include tax planning strategies that we have not fully explored. Accordingly, it is not possible to estimate the potential tax obligations if we were to remit all of our funds from foreign locations to the U.S.United States.
Free Cash Flow
Table MD&A 13: Free Cash Flow
For the Six Months Ended
March 31, 2023March 31, 2022
(in thousands)
Net cash provided by operating activities$175,037 $111,859 
Purchases of property and equipment and capitalized software(33,751)(22,898)
Free cash flow$141,286 $88,961 

3127

Table of Contents
Free Cash Flow (Non-GAAP)
Table MD&A 14: Free Cash Flow (Non-GAAP)
For the Nine Months Ended
June 30, 2022June 30, 2021
(in thousands)
Net cash provided by operating activities$169,776 $246,659 
Purchases of property and equipment and capitalized software(35,936)(32,133)
Free cash flow (Non-GAAP)$133,840 $214,526 
Critical Accounting Policies and Estimates
The preparation of financial statements in conformity with accounting principles generally accepted in the U.S. requires us to make estimates, judgments, and assumptions that affect the amounts reported. Actual results could differ from those estimates. The 20212022 Form 10-K, as filed with the SEC on November 18, 2021,22, 2022, includes a summary of critical accounting policies we believe are the most important to aid in understanding our financial results. There have been no changes to those critical accounting policies that have had a material impact on our reported amounts of assets, liabilities, revenues, or expenses during the ninethree or six months ended June 30, 2022.March 31, 2023.
Non-GAAP and Other Measures
We utilize non-GAAP measures where we believe it will assist users of our financial statements in understanding our business. The presentation of these measures is meant to complement, but not replace, other financial measures in this document. The presentation of non-GAAP numbers is not meant to be considered in isolation, nor as an alternative to revenue growth, cash flows from operating activities, net income, or earnings per share as measures of performance. These non-GAAP measures, as determined and presented by us, may not be comparable to related or similarly titled measures presented by other companies.
For the ninethree months ended June 30, 2022, 17%March 31, 2023, 14% of our revenue was generated outside the U.S. We believe that users of our financial statements wish to understand the performance of our foreign operations using a methodology whichthat excludes the effect of year-over-year exchange rate fluctuations. To calculate year-over-year currency movement, we determine the current fiscal year's results for all foreign businesses using the exchange rates in the prior fiscal year. We refer to this adjusted revenue on a "constant currency basis."
In recent years, we have made a number of acquisitions. We believe users of our financial statements wish to evaluate the performance of our operations, excluding changes that have arisen due to businesses acquired or disposed of. We identify acquired revenue and cost of revenue by showing these results for periods for which no comparative results exist within our financial statements. We identify revenue and cost of revenue that has been disposed of in a similar manner. This information is supplemented by our calculations of organic growth. To calculate organic growth, we compare current fiscal year results excluding resultstransactions from acquisitions or disposals, to our prior fiscal year results.
Our recent acquisitions have resulted in significant intangible assets which are amortized over their estimated useful lives. We believe users of our financial statements wish to understand the performance of the business by using a methodology that allows them to compare operating activities excluding the effects ofexcludes the amortization of our intangible assets. Accordingly, we have calculated our operating profit, net income, and earnings per share, excluding the effect of the amortization of intangible assets. We have included athe following table showing our reconciliation of these income measures to their corresponding U.S. GAAP measures.
Table MD&A 14: Non-GAAP Adjusted Results Excluding Amortization of Intangible Assets
 For the Three Months EndedFor the Six Months Ended
March 31, 2023March 31, 2022March 31, 2023March 31, 2022
(dollars in thousands, except per share data)
Operating income$62,505 $75,288 $137,282 $156,817 
Add back: Amortization of intangible assets23,650 22,856 47,168 45,261 
Adjusted operating income excluding amortization of intangible assets (Non-GAAP)$86,155 $98,144 $184,450 $202,078 
Adjusted operating income margin excluding amortization of intangible assets (Non-GAAP)7.1 %8.3 %7.5 %8.7 %
Net income$31,788 $50,096 $71,783 $103,426 
Add back: Amortization of intangible assets, net of tax17,446 16,884 34,806 33,414 
Adjusted net income excluding amortization of intangible assets (Non-GAAP)$49,234 $66,980 $106,589 $136,840 
Diluted earnings per share$0.52 $0.80 $1.17 $1.66 
Add back: Effect of amortization of intangible assets on diluted earnings per share0.28 0.27 0.57 0.53 
Adjusted diluted earnings per share excluding amortization of intangible assets (Non-GAAP)$0.80 $1.07 $1.74 $2.19 
28

Table of Contents
In order to sustain our cash flows from operations, we regularly refresh our fixed assets and technology. We believe that users of our financial statements wish to understand the cash flows that directly correspond with our operations and the investments we must make in those operations using a methodology whichthat combines operating cash flows and capital expenditures. We provide free cash flow to complement our statement of cash flows. Free cash flow shows the effects of the Company'sour operations and replacement capital expenditures and excludes the cash flow effects of acquisitions, purchases of our common stock, dividend payments, and other financing transactions. We have provided a reconciliation of cash flows from operating activitiesoperations to free cash flow in "Liquidity and Capital Resources."
To sustain our operations, our principal source of financing comes from receiving payments from our customers. We believe that users of our financial statements wish to evaluate our efficiency in converting revenue into cash receipts. Accordingly, we provide DSO, which we calculate by dividing billed and unbilled receivable balances at the end of each quarter by revenue per day for the period. Revenue per day for a quarter is determined by dividing total revenue by 91 days.
32

Table of Contents
As noted above, we have a $2.10 billion corporate credit facility. Our credit agreement includes the defined term Consolidated EBITDA and our calculation of Adjusted EBITDA conforms to the credit agreement definition. We believe our investors appreciate the opportunity to understand the possible restrictions which arise from our credit agreement.
Adjusted EBITDA is also a useful measure of performance which focuses on the cash generating capacity of the business as it excludes the non-cash expenses of depreciation and amortization, and makes for easier comparisons between the operating performance of companies with different capital structures by excluding interest expense and therefore the impacts of financing costs.
The measure of Adjusted EBITA is a step in calculating Adjusted EBITDA and facilitates comparisons to similar businesses as it isolates the amortization effect of business combinations.
Our corporate credit facility requires us to calculate Adjusted EBITDA on a pro forma basis, as though we had owned any significant acquired business for a full twelve months. Accordingly, we have included pro forma data for VES, Aidvantage, Connect Assist, BZB and Stirling in the table below. Our corporate credit facility also allows other adjustments to Adjusted EBITDA for the purposes of calculating our leverage ratio, including anticipated synergies from acquisitions and one-time costs.
We have provided a reconciliation from net income to Non-GAAP Adjusted EBITA, Non-GAAP Adjusted EBITDA, and Non-GAAP Pro Forma Adjusted EBITDA as shown below.
Table MD&A 15: Reconciliation of Net Income to Non-GAAP Adjusted EBITA, Non-GAAP Adjusted EBITDA, and Non-GAAP Pro Forma Adjusted EBITDA
For the Three
Months Ended
For the Trailing Twelve
Months Ended
June 30, 2022June 30, 2022
(in thousands)
Net income$31,335 $186,774 
Adjustments:
Interest expense10,791 40,562 
Other expense, net2,497 2,614 
Provision for income taxes9,934 49,601 
Amortization of intangibles22,690 88,590 
Stock compensation expense7,028 29,810 
Acquisition-related expenses(1,957)1,501 
Adjusted EBITA - Non-GAAP measure82,318 399,452 
Depreciation and amortization of property, equipment, and capitalized software8,676 42,572 
Adjusted EBITDA - Non-GAAP measure90,994 442,024 
Pro forma adjusted EBITDA related to acquisitions - Non-GAAP measure— 8,709 
Other pro forma adjustments permitted by our debt agreement$23,163 $38,272 
Pro forma adjusted EBITDA - Non-GAAP measure$114,157 $489,005 
3329

Table of Contents
Item 3. Quantitative and Qualitative Disclosures About Market Risk
In the normal course of business, we are exposed to financial risks such as changes in interest rates, foreign currency exchange rates, and counterparty risk. We use derivative instruments to manage selected interest rate exposures. The Company's market rate risk disclosures set forth in Part II, Item 7A, "Quantitative and Qualitative Disclosures About Market Risk" on the 20212022 Form 10-K, as filed with the SEC on November 18, 2021,22, 2022, have not changed materially during the ninesix month period ended June 30, 2022.March 31, 2023.
Item 4. Controls and Procedures
Management's Evaluation of Disclosure Controls and Procedures. The Company maintains disclosure controlsProcedures
Our management, with the participation of our principal executive officer and procedures designed to ensure that information required to be disclosed in its periodic filings under the Securities Exchange Act of 1934 ("Exchange Act"), including this Quarterly Report on Form 10-Q, is recorded, processed, summarized, and reported on a timely basis. These disclosure controls and procedures include controls and procedures designed to ensure that information required to be disclosed under the Exchange Act is accumulated and communicated to the Company's management on a timely basis to allow decisions about required disclosure. Management, including the Company's Chief Executive Officer and Chief Financial Officer,principal financial officer, has evaluated the effectiveness of the design and operation of Maximus'our disclosure controls and procedures (as defined underin Rules 13a-15(e) and 15d-15(e) under the Securities Exchange Act of 1934, as amended (the “Exchange Act”)) as of the Exchange Act) as of June 30, 2022.
Maximus carried out the evaluationend of the effectiveness of its disclosure controls and procedures, requiredperiod covered by paragraph (b) of Exchange Act Rules 13a-15 and 15d-15, under the supervision and with the participation of management, including the Chief Executive Officer and Chief Financial Officer.this Quarterly Report on Form 10-Q. Based uponon this evaluation, the Chief Executive Officerour principal executive officer and Chief Financial Officerprincipal financial officer concluded that the Company'sthese disclosure controls and procedures were effective and designed to ensure that the information required to be disclosed in our reports filed or submitted under the Exchange Act is recorded, processed, summarized and reported within the time periods specified by the Securities and Exchange Commission’s rules and forms, and that such information is accumulated and communicated to our management, including our principal executive officer and principal financial officer, as of June 30, 2022.appropriate to allow timely decisions regarding required disclosure.
Changes in Internal Control Over Financial Reporting.Reporting
There werewas no changeschange in the Company'sour internal control over financial reporting (as defined in RuleRules 13a-15(f) ofand 15d-15(f) under the Exchange Act) identified in connection with the evaluation of our internal control that occurred during the three months ended June 30, 2022,our last fiscal quarter that havehas materially affected, or areis reasonably likely to materially affect, the Company'sour internal control over financial reporting.
3430

Table of Contents
PART II - OTHER INFORMATIONOther Information
Item 1. Legal Proceedings
Refer to our disclosures included in "Note 13.11. Commitments and Contingencies" included in Part 1, Item 1 of this Quarterly Report on Form 10-Q.
Item 1A. Risk Factors
There were no material changes during the ninesix months ended June 30, 2022,March 31, 2023, to the risk factors previously disclosed in the 20212022 Form 10-K, as filed with the SEC on November 18, 2021.22, 2022.
Item 2. Unregistered Sales of Equity Securities and Use of Proceeds
(a)None.
(b)None.
(c)Under a resolution adopted in March 2020, the Board of Directors authorized the purchase, at management's discretion, of up to $200.0 million of our common stock.None.
Common Stock Purchase Activity During the Three Months Ended June 30, 2022
PeriodTotal Number of Shares PurchasedAverage Price Paid Per ShareTotal Number of Shares Purchased as Part of the Publicly Announced Plans or ProgramsMaximum Dollar Value that May Yet Be Purchased Under the Plans or Programs
(in thousands, except per share data)
April 1 - April 30, 2022189,631 74.65 189,631 $106,705 
May 1 - May 30, 2022337,579 69.10 337,579 $83,388 
June 1 - June 30, 2022178,600 59.38 178,600 $72,833 
Total705,810 $68.01 705,810 
Item 3. Defaults Upon Senior Securities
(a)None.
(b)None.
Item 4. Mine Safety Disclosures
Not applicable.
Item 5. Other Information
(a)None.
(b)None.
35

Table of Contents
Item 6. Exhibits
Exhibit
No.
Description of Exhibit
v
v
Φ
Φ
101.INSvXBRL Instance Document.
101.SCHvXBRL Taxonomy Extension Schema Document.
101.CALvXBRL Taxonomy Calculation Linkbase Document.
101.DEFvXBRL Taxonomy Definition Linkbase Document.
101.LABvXBRL Taxonomy Label Linkbase Document.
101.PREvXBRL Taxonomy Presentation Linkbase Document.
104vCover Page Interactive Data File.File (formatted as Inline XBRL tags and contained in Exhibit 101).
vFiled herewith.
ΦFurnished herewith.
3631

Table of Contents
SIGNATURES
Pursuant to the requirements of the Securities Exchange Act of 1934, the Registrant has duly caused this report to be signed on its behalf by the undersigned, thereunto duly authorized.
Maximus, Inc.
/s/ Bruce L. CaswellAugustMay 4, 20222023
By:Bruce L. Caswell
 President and Chief Executive Officer
 (Principal Executive Officer)
/s/ David.David W. MutrynAugustMay 4, 20222023
By:David W. Mutryn
Chief Financial Officer
(Principal Financial Officer)
3732