0001033012us-gaap:IntersegmentEliminationMember2020-07-012020-09-30

UNITED STATES
SECURITIES AND EXCHANGE COMMISSION
Washington, D.C. 20549

FORM 10-Q
(Mark One)
QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934
For the quarterly period ended JuneSeptember 30, 2020
OR
TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934

For the transition period from _________ to _________

Commission File Number: 001-16577
 fbc-20200930_g1.jpg
Flagstar Bancorp, Inc.
(Exact name of registrant as specified in its charter).
Michigan  38-3150651
(State or other jurisdiction of  (I.R.S. Employer
Incorporation or organization)  Identification No.)
5151 Corporate Drive,Troy,Michigan  48098-2639
(Address of principal executive offices)  (Zip code)
(248) 312-2000
(Registrant’s telephone number, including area code)

Not applicable
(Former name, former address and formal fiscal year, if changed since last report)

Indicate by check mark whether the registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days.     Yes      No  .
Indicate by check mark whether the registrant has submitted electronically every Interactive Data File required to be submitted pursuant to Rule 405 of Regulation S-T (§232.405 of this chapter) during the preceding 12 months (or for such shorter period that the registrant was required to submit such files).     Yes      No  .
Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, a smaller reporting company, or an emerging growth company. See the definitions of "large accelerated filer," "accelerated filer," "smaller reporting company," and "emerging growth company" in Rule 12b-2 of the Exchange Act: 
Large accelerated filerAccelerated filer
Non-accelerated filerSmaller reporting company
Emerging growth company
If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act  ¨.
Indicate by check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the Exchange Act). Yes      No  .
Securities registered pursuant to Section 12(b) of the Act:
Title of each classTrading symbolName of each exchange on which registered
Common stockFBCNew York Stock Exchange
As of August 9,November 8, 2020, 56,943,98552,564,331 shares of the registrant’s common stock, $0.01 par value, were issued and outstanding.



FLAGSTAR BANCORP, INC.
FORM 10-Q
FOR THE QUARTER ENDED JuneSEPTEMBER 30, 2020
TABLE OF CONTENTS
Item 1.
Consolidated Statements of Financial Condition – JuneSeptember 30, 2020 (unaudited) and December 31, 2019
Consolidated Statements of Operations – For the three and sixnine months ended JuneSeptember 30, 2020 and 2019 (unaudited)
Consolidated Statements of Comprehensive Income – For the three and sixnine months ended JuneSeptember 30, 2020 and 2019 (unaudited)
Consolidated Statements of Stockholders’ Equity – For the three and sixnine months ended JuneSeptember 30, 2020 and 2019 (unaudited)
Consolidated Statements of Cash Flows – For the sixnine months ended JuneSeptember 30, 2020 and 2019 (unaudited)
Notes to the Consolidated Financial Statements (unaudited)
Item 2.
Item 3.
Item 4.
Item 1.
Item 1A.
Item 2.
Item 3.
Item 4.
Item 5.
Item 6.
2


GLOSSARY OF ABBREVIATIONS AND ACRONYMS

The following list of abbreviations and acronyms are provided as a tool for the reader and may be used throughout this Report, including the Consolidated Financial Statements and Notes:
TermDefinitionTermDefinition
ACLAllowance for Credit LossesHOLAHome equityHome Owners Loan ActSecond Mortgages, HELOANs, HELOCs
AFSAvailable for SaleHome equityHTMSecond Mortgages, HELOANs, HELOCsHeld to Maturity
AgenciesFederal National Mortgage Association, Federal Home Loan Mortgage Corporation, and Government National Mortgage Association, CollectivelyHTMHPIHeld to MaturityHousing Price Index
ALCOAsset Liability CommitteeHPILIBORHousing Price IndexLondon Interbank Offered Rate
ALLLAllowance for Loan LossesLIBORLGGLondon Interbank Offered RateLoans with Government Guarantees
AOCIAccumulated Other Comprehensive Income (Loss)LHFILoans Held-for-Investment
ASUAccounting Standards UpdateLHFSLoans Held-for-Sale
Basel IIIBasel Committee on Banking Supervision Third Basel AccordLTVLoan-to-Value Ratio
C&ICommercial and IndustrialManagementFlagstar Bancorp’s Management
CDARSCertificates of Deposit Account Registry ServiceMBSMortgage-Backed Securities
CECLCurrent Expected Credit LossesMD&AManagement's Discussion and Analysis
CET1Common Equity Tier 1MSRMortgage Servicing Rights
CLTVCombined Loan to Value RatioN/ANot Applicable
Common StockCommon SharesN/MNot Meaningful
CRECommercial Real EstateNBVNet Book Value
Deposit BetaThe change in the annualized cost of our deposits, compared to the change in the Federal Reserve discount rateNYSENew York Stock Exchange
DOJUnited States Department of JusticeOCCOffice of the Comptroller of the Currency
DOJ Liability2012 Settlement Agreement with the Department of JusticeOCIOther Comprehensive Income (Loss)
OTTIOther-Than-Temporary-Impairment
DTADeferred Tax AssetOTTIPPPOther-Than-Temporary-ImpairmentPaycheck Protection Program
EVEEconomic Value of EquityQTLQualified Thrift Lending
Fannie MaeFederal National Mortgage AssociationRegulatory AgenciesBoard of Governors of the Federal Reserve, Office of the Comptroller of the Currency, U.S. Department of the Treasury, Consumer Financial Protection Bureau, Federal Deposit Insurance Corporation, Securities and Exchange Commission
FASBFinancial Accounting Standards Board
FDICFederal Deposit Insurance CorporationREOReal estate owned and other nonperforming assets, net
Federal ReserveBoard of Governors of the Federal Reserve SystemRMBSREOResidential Mortgage-Backed SecuritiesReal estate owned and other nonperforming assets, net
FHAFederal Housing AdministrationRWARMBSRisk Weighted AssetsResidential Mortgage-Backed Securities
FHLBFederal Home Loan BankSECRWASecurities and Exchange CommissionRisk Weighted Assets
FICOFair Isaac CorporationSNCSECShared National CreditSecurities and Exchange Commission
FRBFederal Reserve BankSOFRSNCSecured Oversight Financing RateShared National Credit
Freddie MacFederal Home Loan Mortgage CorporationTDRSOFRTroubled Debt RestructuringSecured Oversight Financing Rate
FTEFull Time Equivalent EmployeesTPOTDRThird Party OriginatorTroubled Debt Restructuring
GAAPUnited States Generally Accepted Accounting PrinciplesUPBTPOUnpaid Principal BalanceThird Party Originator
GNMAGovernment National Mortgage AssociationUPBUnpaid Principal Balance
HELOCHome Equity Lines of CreditU.S. TreasuryUnited States Department of Treasury
HELOCHELOANHome Equity Lines of CreditLoanVIEVariable Interest Entities
HELOANHOLAHome EquityOwners Loan ActXBRLeXtensible Business Reporting Language

3


PART I. FINANCIAL INFORMATION
ITEM 2.Management’s Discussion and Analysis of Financial Condition and Results of Operations

    The following is Management's Discussion and Analysis of the financial condition and results of operations of Flagstar Bancorp, Inc. for the secondthird quarter of 2020, which should be read in conjunction with the financial statements and related notes set forth in Part I, Item 1 of this Form 10-Q and Part II, Item 8 of Flagstar Bancorp, Inc.'s 2019 Annual Report on Form 10-K for the year ended December 31, 2019.

    Certain statements in this Form 10-Q, including but not limited to statements included within Management’s Discussion and Analysis of Financial Condition and Results of Operations, are forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995, as amended. These statements are based on the current beliefs and expectations of our management. Actual results may differ from those set forth in forward-looking statements. See Forward-Looking Statements on page 4241 of this Form 10-Q, Part II, Item 1A, Risk Factors of this Form 10-Q and Part I, Item 1A, Risk Factors of Flagstar Bancorp, Inc.'s 2019 Annual Report on Form 10-K for the year ended December 31, 2019. Additional information about Flagstar can be found on our website at www.flagstar.com.

    Where we say "we," "us," "our," the "Company," "Bancorp" or "Flagstar," we usually mean Flagstar Bancorp, Inc. However, in some cases, a reference will include our wholly-owned subsidiary Flagstar Bank, FSB (the "Bank"). See the Glossary of Abbreviations and Acronyms on page 3 for definitions used throughout this Form 10-Q.    

Introduction

    We are a savings and loan holding company founded in 1993. Our business is primarily conducted through our principal subsidiary, the Bank, a federally chartered stock savings bank founded in 1987. We provide commercial and consumer banking services, and we are the 6th largest bank mortgage originator in the nation and the 6th largest subservicer of mortgage loans nationwide. At JuneSeptember 30, 2020, we had 4,6414,871 full-time equivalent employees. Our common stock is listed on the NYSE under the symbol "FBC".

    Our relationship-based business model leverages our full-service bank’s capabilities and our national mortgage platform to create and build financial solutions for our customers. At JuneSeptember 30, 2020, we operated 160 full-service banking branches that offer a full set of banking products to consumer, commercial, and government customers. Our banking footprint spans Michigan, Indiana, California, Wisconsin, Ohio and contiguous states.

    We originate mortgages through a network of brokers and correspondents in all 50 states and our own loan officers, which includes our direct lending team, from 8987 retail locations in 2829 states and 3 call centers. We are also a leading national servicer of mortgage loans and provide complementary ancillary offerings including MSR lending, servicing advance lending and MSR recapture services.

Operating Segments

    Our operations are conducted through our three operating segments: Community Banking, Mortgage Originations, and Mortgage Servicing. For further information, see MD&A - Operating Segments and Note 17 - Segment Information.
4


Selected Financial Ratios
Three Months Ended,Six Months Ended,Three Months Ended,Nine Months Ended,
June 30, 2020March 31, 2020June 30, 2020June 30, 2019 September 30, 2020June 30, 2020September 30, 2020September 30, 2019
(In millions and percentages)(In millions and percentages)
Selected Mortgage Statistics: (5)(1)Selected Mortgage Statistics: (5)(1)Selected Mortgage Statistics: (5)(1)
Mortgage rate lock commitments (fallout-adjusted) (1)(2)Mortgage rate lock commitments (fallout-adjusted) (1)(2)$13,800  $11,200  $25,000  $14,900  Mortgage rate lock commitments (fallout-adjusted) (1)(2)$15,000 $13,800 $40,000 $24,100 
Mortgage loans originatedMortgage loans originated$12,200  $8,600  $20,700  $14,200  Mortgage loans originated$14,400 $12,200 $35,200 $23,400 
Mortgage loans sold and securitizedMortgage loans sold and securitized$12,900  $7,500  $20,400  $14,000  Mortgage loans sold and securitized$14,500 $12,900 $34,900 $22,200 
Selected Ratios:Selected Ratios:Selected Ratios:
Interest rate spread (2)(3)Interest rate spread (2)(3)2.52 %2.31 %2.41 %2.63 %Interest rate spread (2)(3)2.44 %2.52 %2.41 %2.57 %
Net interest marginNet interest margin2.86 %2.81 %2.83 %3.08 %Net interest margin2.78 %2.86 %2.81 %3.07 %
Adjusted net interest margin (4)Adjusted net interest margin (4)2.94 %2.88 %2.88 %3.07 %
Return on average assetsReturn on average assets1.77 %0.78 %1.30 %1.01 %Return on average assets3.15 %1.77 %1.97 %1.08 %
Return on average common equityReturn on average common equity23.47 %9.82 %16.86 %11.94 %Return on average common equity41.54 %23.47 %25.71 %12.90 %
Return on average tangible common equity (3)26.16 %11.46 %19.07 %14.33 %
Return on average tangible common equity (4)Return on average tangible common equity (4)45.42 %26.16 %28.58 %15.30 %
Efficiency ratioEfficiency ratio54.3 %77.1 %62.5 %74.8 %Efficiency ratio48.3 %54.3 %56.4 %75.0 %
Effective tax provision rateEffective tax provision rate21.5 %18.5 %20.6 %18.7 %Effective tax provision rate24.7 %21.5 %23.0 %18.6 %
Average Balances:Average Balances:Average Balances:
Average interest-earning assetsAverage interest-earning assets$23,692  $21,150  $22,421  $17,030  Average interest-earning assets$25,738 $23,692 $23,535 $17,693 
Average interest-paying liabilitiesAverage interest-paying liabilities$15,119  $14,480  $14,800  $12,702  Average interest-paying liabilities$14,281 $15,119 $14,625 $12,767 
Average stockholders' equityAverage stockholders' equity$1,977  $1,854  $1,915  $1,626  Average stockholders' equity$2,141 $1,977 $1,991 $1,658 
June 30,
2020
March 31,
2020
December 31,
2019
September 30,
2019
June 30,
2019
September 30,
2020
June 30,
2020
March 31,
2020
December 31,
2019
September 30,
2019
(In millions, except per share data and percentages)(In millions, except per share data and percentages)
Selected Statistics:Selected Statistics:Selected Statistics:
Book value per common shareBook value per common share$34.62  $32.46  $31.57  $30.69  $29.31  Book value per common share$38.41 $34.62 $32.46 $31.57 $30.69 
Tangible book value per share (4)Tangible book value per share (4)$31.74  $29.52  $28.57  $27.62  $26.16  Tangible book value per share (4)$35.60 $31.74 $29.52 $28.57 $27.62 
Number of common shares outstandingNumber of common shares outstanding56,943,979  56,729,789  56,631,236  56,510,341  56,483,937  Number of common shares outstanding57,150,470 56,943,979 56,729,789 56,631,236 56,510,341 
Common equity-to-assets ratioCommon equity-to-assets ratio7.18 %6.87 %7.68 %7.88 %8.19 %Common equity-to-assets ratio7.45 %7.18 %6.87 %7.68 %7.88 %
Tangible common equity to assets ratio (4)Tangible common equity to assets ratio (4)6.58 %6.25 %6.95 %7.08 %7.31 %Tangible common equity to assets ratio (4)6.90 %6.58 %6.25 %6.95 %7.08 %
Capitalized value of mortgage servicing rightsCapitalized value of mortgage servicing rights0.87 %0.95 %1.21 %1.14 %1.23 %Capitalized value of mortgage servicing rights0.85 %0.87 %0.95 %1.21 %1.14 %
Bancorp total capital (to adjusted risk weighted assets)Bancorp total capital (to adjusted risk weighted assets)11.32 %11.18 %11.52 %11.54 %11.51 %Bancorp total capital (to adjusted risk weighted assets)11.29 %11.32 %11.18 %11.52 %11.54 %
Bank total capital (to adjusted risk weighted assets)Bank total capital (to adjusted risk weighted assets)11.05 %11.30 %11.73 %12.06 %12.00 %Bank total capital (to adjusted risk weighted assets)11.09 %11.05 %11.30 %11.73 %12.06 %
Number of bank branchesNumber of bank branches160  160  160  160  160  Number of bank branches160 160 160 160 160 
Number of FTE employeesNumber of FTE employees4,641  4,415  4,453  4,171  4,026  Number of FTE employees4,871 4,641 4,415 4,453 4,171 
(1)Rounded to nearest hundred million.
(2)Fallout adjusted refers to mortgage rate lock commitments which are adjusted by a percentage of mortgage loans in the pipeline that are not expected to close based on previous historical experience and the impact of changes in interest rates.
(2)(3)Interest rate spread is the difference between the annualized yield earned on average interest-earning assets for the period and the annualized rate of interest paid on average interest-bearing liabilities for the period.
(3)(4)Excludes goodwill and intangibles of $164 million, $167 million, $170 million, $174 million and $178 million at June 30, 2020, March 31, 2020, December 31, 2019, September 30, 2019 and June 30, 2019, respectively. See Non-GAAP Financial Measuresreconciliation for further information.
(4)Excludes goodwill, intangible assets and the associated amortization, net of tax. See Non-GAAP Financial Measures for further information.
(5)Rounded to nearest hundred million.





5


Results of Operations
The following table summarizes our results of operations for the periods indicated:
Three Months Ended,Six Months Ended,Three Months Ended,Nine Months Ended,
June 30, 2020March 31, 2020ChangeJune 30, 2020June 30, 2019Change September 30, 2020June 30,
2020
ChangeSeptember 30, 2020September 30, 2019Change
(Dollars in millions, except per share data)(Dollars in millions, except per share data)
Net interest incomeNet interest income$168  $148  $20  $316  $264  $52  Net interest income$180 $168 $12 $496 $410 $86 
Provision for credit lossesProvision for credit losses102  14  88  116  17  99  Provision for credit losses32 102 (70)148 18 130 
Total noninterest incomeTotal noninterest income378  157  221  535  277  258  Total noninterest income452 378 74 988 448 540 
Total noninterest expenseTotal noninterest expense296  235  61  532  405  127  Total noninterest expense305 296 837 643 194 
Provision for income taxesProvision for income taxes32  10  22  42  22  20  Provision for income taxes73 32 41 115 37 78 
Net incomeNet income$116  $46  $70  $161  $97  $64  Net income$222 $116 $106 $384 $160 $224 
Income per shareIncome per shareIncome per share
BasicBasic$2.04  $0.80  $1.24  $2.85  $1.71  $1.14  Basic$3.90 $2.04 $1.86 $6.76 $2.83 $3.93 
DilutedDiluted$2.03  $0.80  $1.23  $2.83  $1.69  $1.14  Diluted$3.88 $2.03 $1.85 $6.71 $2.80 $3.91 

Overview

    Net income was $116$222 million, or $2.03$3.88 per diluted share for the quarter ended JuneSeptember 30, 2020 compared
to firstsecond quarter 2020 net income of $46$116 million, or $0.80$2.03 per diluted share. For the sixnine months ended JuneSeptember 30, 2020, net income was $161$384 million, or $2.83$6.71 per diluted share as compared to net income of $97$160 million, or $1.69$2.80 per diluted share for same period a year ago.

Net interest income increased $12 million for the quarter ended September 30, 2020 as compared to the quarter ended June 30, 2020, driven by a $2.0 billion increase in average earning assets led by growth in our warehouse business. The net interest margin in the third quarter 2020 was 2.78 percent, an 8 basis point decrease from the prior quarter. This was driven by an increase in LGG loans in forbearance which we have not repurchased and which do not accrue interest. Excluding the impact from these loans, adjusted net interest margin expanded 6 basis points to 2.94 percent in the third quarter, compared to adjusted net interest margin of 2.88 percent in the prior quarter. The increase in the adjusted net interest margin was primarily driven by an increase in higher spread warehouse loans and lower rates on deposit and borrowing costs.

Compared to the firstsecond quarter 2020, noninterest income increased $221$74 million while noninterest expense only increased $61$9 million. These increases wereThe increase in noninterest income was primarily due to higher net gain on loan sales and the related costs.net return on mortgage servicing rights. Gain on sale margin increased 13912 basis points, to 2.192.31 percent as compared to 0.802.19 percent for the firstsecond quarter 20202020. The increase was primarily driven by historically low interest rates fueling a very strong market environmentimproved execution in secondary marketing and the gain associated with the RMBS transaction we managed our volume levels within our channels and products to fit our fulfillment capacity.

Net interest income increased $20 million driven by a $2.5 billionexecuted during the quarter. The increase in average earnings assets lead by our warehouse business. Net interest marginnoninterest expense was primarily due to the capitalization of direct origination costs in the second quarter for the PPP loans which did not reoccur and the accelerated vesting of 2020 was 2.86 percent, a 5 basis point increasecertain components of executive compensation that resulted from the priormost recent secondary share offering. Despite increased volume, mortgage expenses were flat quarter primarily driven by a decrease in deposit rates, which benefited from higher custodial balances, the maturity of higher cost CDs and the expiration of promotional rates on savings accounts, and the relative maintenance of yields on interest earning assetsover quarter due to rate floorscertain expenses in the second quarter that did not reoccur this quarter and are not expected to reoccur in the future, including certain performance-related incentives related to our warehouse business.Opes Advisors division.

        Partially offsetting the favorable results discussed above was a $102 millionOur provision for credit losses for the quarter ended September 30, 2020 was $32 million, compared to increase$102 million for the second quarter 2020. We have continued to add to our ACLreserve balance as a result of our forecasts ofwe believe the economic conditions. These forecasts reflect our view that the economyrecovery will continue to be challenged by the responsedue to the COVID-19 pandemic especially in the commercial real estate sector, for an extended period of time.

time, especially as it relates to consumer loans in forbearance and commercial real estate loans.
6


Net Interest Income

The following tables present details on our net interest margin and net interest income on a consolidated basis:
Three Months Ended, Three Months Ended,
June 30, 2020March 31, 2020 September 30, 2020June 30, 2020
Average
Balance
InterestAnnualized
Yield/
Rate
Average
Balance
InterestAnnualized
Yield/
Rate
Average
Balance
InterestAnnualized
Yield/
Rate
Average
Balance
InterestAnnualized
Yield/
Rate
(Dollars in millions) (Dollars in millions)
Interest-Earning AssetsInterest-Earning AssetsInterest-Earning Assets
Loans held-for-saleLoans held-for-sale$5,645  $48  3.42 %$5,248  $49  3.72 %Loans held-for-sale$5,602 $45 3.21 %$5,645 $48 3.42 %
Loans held-for-investmentLoans held-for-investmentLoans held-for-investment
Residential first mortgageResidential first mortgage2,822  24  3.41 %3,062  27  3.51 %Residential first mortgage2,584 21 3.24 %2,822 24 3.41 %
Home equityHome equity1,001   3.78 %1,019  12  4.73 %Home equity951 3.77 %1,001 3.78 %
OtherOther881  12  5.42 %816  12  5.77 %Other950 13 5.28 %881 12 5.42 %
Total consumer loansTotal consumer loans4,704  45  3.87 %4,897  51  4.14 %Total consumer loans4,485 43 3.78 %4,704 45 3.87 %
Commercial real estateCommercial real estate3,101  28  3.64 %2,949  34  4.61 %Commercial real estate3,007 27 3.47 %3,101 28 3.64 %
Commercial and industrialCommercial and industrial2,006  17  3.34 %1,667  19  4.52 %Commercial and industrial1,650 14 3.25 %2,006 17 3.34 %
Warehouse lendingWarehouse lending3,785  38  3.88 %2,310  25  4.30 %Warehouse lending5,697 56 3.92 %3,785 38 3.88 %
Total commercial loansTotal commercial loans8,892  83  3.67 %6,926  78  4.48 %Total commercial loans10,354 97 3.68 %8,892 83 3.67 %
Total loans held-for-investment (1)Total loans held-for-investment (1)13,596  128  3.74 %11,823  129  4.34 %Total loans held-for-investment (1)14,839 140 3.71 %13,596 128 3.74 %
Loans with government guaranteesLoans with government guarantees858   1.97 %811   1.38 %Loans with government guarantees2,122 0.89 %858 1.97 %
Investment securitiesInvestment securities3,417  21  2.42 %3,060  19  2.47 %Investment securities2,807 16 2.29 %3,417 21 2.42 %
Interest-earning depositsInterest-earning deposits176  —  0.11 %208   1.75 %Interest-earning deposits368 — 0.11 %176 — 0.11 %
Total interest-earning assetsTotal interest-earning assets23,692  201  3.38 %21,150  201  3.78 %Total interest-earning assets25,738 206 3.16 %23,692 201 3.38 %
Other assetsOther assets2,569  2,263  Other assets2,539 2,569 
Total assetsTotal assets$26,261  $23,413  Total assets$28,277 $26,261 
Interest-Bearing LiabilitiesInterest-Bearing LiabilitiesInterest-Bearing Liabilities
Retail depositsRetail depositsRetail deposits
Demand depositsDemand deposits$1,800  $ 0.22 %$1,587  $ 0.75 %Demand deposits$1,824 $— 0.09 %$1,800 $0.22 %
Savings depositsSavings deposits3,476   0.52 %3,384   1.07 %Savings deposits3,675 0.34 %3,476 0.52 %
Money market depositsMoney market deposits716  —  0.12 %687   0.32 %Money market deposits733 — 0.09 %716 — 0.12 %
Certificates of depositCertificates of deposit1,987  10  2.00 %2,254  12  2.24 %Certificates of deposit1,672 1.62 %1,987 10 2.00 %
Total retail depositsTotal retail deposits7,979  15  0.78 %7,912  25  1.28 %Total retail deposits7,904 11 0.53 %7,979 15 0.78 %
Government depositsGovernment deposits1,088   0.63 %1,131   1.15 %Government deposits1,403 0.35 %1,088 0.63 %
Wholesale deposits and otherWholesale deposits and other738   2.07 %581   2.39 %Wholesale deposits and other953 1.77 %738 2.07 %
Total interest-bearing depositsTotal interest-bearing deposits9,805  21  0.86 %9,624  32  1.33 %Total interest-bearing deposits10,260 16 0.62 %9,805 21 0.86 %
Short-term FHLB advances and otherShort-term FHLB advances and other3,753   0.26 %3,566  12  1.35 %Short-term FHLB advances and other2,328 0.20 %3,753 0.26 %
Long-term FHLB advancesLong-term FHLB advances1,068   1.13 %794   1.29 %Long-term FHLB advances1,200 1.03 %1,068 1.13 %
Other long-term debtOther long-term debt493   4.99 %496   5.33 %Other long-term debt493 4.52 %493 4.99 %
Total interest-bearing liabilitiesTotal interest-bearing liabilities15,119  33  0.86 %14,480  53  1.46 %Total interest-bearing liabilities14,281 26 0.72 %15,119 33 0.86 %
Noninterest-bearing depositsNoninterest-bearing depositsNoninterest-bearing deposits
Retail deposits and otherRetail deposits and other1,687  1,395  Retail deposits and other1,954 1,687 
Custodial deposits (2)Custodial deposits (2)6,223  4,776  Custodial deposits (2)7,347 6,223 
Total non-interest bearing deposits
Total non-interest bearing deposits
7,910  6,171  Total non-interest bearing deposits9,301 7,910 
Other liabilitiesOther liabilities1,255  908  Other liabilities2,554 1,255 
Stockholders’ equityStockholders’ equity1,977  1,854  Stockholders’ equity2,141 1,977 
Total liabilities and stockholders' equityTotal liabilities and stockholders' equity$26,261  $23,413  Total liabilities and stockholders' equity$28,277 $26,261 
Net interest-earning assetsNet interest-earning assets8,573  6,671  Net interest-earning assets11,457 8,573 
Net interest incomeNet interest income$168  $148  Net interest income$180 $168 
Interest rate spread (3)Interest rate spread (3)2.52 %2.31 %Interest rate spread (3)2.44 %2.52 %
Net interest margin (4)Net interest margin (4)2.86 %2.81 %Net interest margin (4)2.78 %2.86 %
Ratio of average interest-earning assets to interest-bearing liabilitiesRatio of average interest-earning assets to interest-bearing liabilities156.7 %146.1 %Ratio of average interest-earning assets to interest-bearing liabilities180.2 %156.7 %
Total average depositsTotal average deposits17,715  15,795  Total average deposits19,561 17,715 
(1)Includes nonaccrual loans. For further information on nonaccrual loans, see Note 4 - Loans Held-for-Investment.
(2)Includes noninterest-bearing custodial deposits that arise due to the servicing of loans for others.
(3)Interest rate spread is the difference between rates of interest earned on interest-earning assets and rates of interest paid on interest-bearing liabilities.
(4)Net interest margin is net interest income divided by average interest-earning assets.
    

7


Six Months Ended, Nine Months Ended,
June 30, 2020June 30, 2019 September 30, 2020September 30, 2019
Average
Balance
InterestAnnualized
Yield/
Rate
Average
Balance
InterestAnnualized
Yield/
Rate
Average
Balance
InterestAnnualized
Yield/
Rate
Average
Balance
InterestAnnualized
Yield/
Rate
(Dollars in millions) (Dollars in millions)
Interest-Earning AssetsInterest-Earning AssetsInterest-Earning Assets
Loans held-for-saleLoans held-for-sale$5,447  $97  3.56 %$3,403  $79  4.63 %Loans held-for-sale$5,499 $142 3.44 %$3,532 $119 4.48 %
Loans held-for-investmentLoans held-for-investmentLoans held-for-investment
Residential first mortgageResidential first mortgage2,942  51  3.46 %3,095  56  3.63 %Residential first mortgage2,822 72 3.40 %3,158 85 3.61 %
Home equityHome equity1,010  21  4.26 %780  22  5.58 %Home equity990 30 4.10 %832 34 5.50 %
OtherOther848  24  5.59 %438  15  6.91 %Other882 36 5.47 %512 25 6.51 %
Total consumer loansTotal consumer loans4,800  96  4.01 %4,313  93  4.32 %Total consumer loans4,694 138 3.94 %4,502 144 4.29 %
Commercial real estateCommercial real estate3,025  63  4.11 %2,322  66  5.66 %Commercial real estate3,019 90 3.90 %2,414 102 5.56 %
Commercial and industrialCommercial and industrial1,836  36  3.88 %1,669  45  5.32 %Commercial and industrial1,774 50 3.68 %1,702 67 5.20 %
Warehouse lendingWarehouse lending3,048  62  4.04 %1,589  42  5.30 %Warehouse lending3,937 119 3.98 %1,898 74 5.17 %
Total commercial loansTotal commercial loans7,909  161  4.03 %5,580  153  5.46 %Total commercial loans8,730 259 3.89 %6,014 243 5.34 %
Total loans held-for-investment (1)Total loans held-for-investment (1)12,709  257  4.02 %9,893  246  4.96 %Total loans held-for-investment (1)13,424 397 3.91 %10,516 387 4.89 %
Loans with government guaranteesLoans with government guarantees834   1.68 %478   2.95 %Loans with government guarantees1,267 12 1.23 %511 11 2.88 %
Investment securitiesInvestment securities3,239  40  2.45 %3,081  44  2.83 %Investment securities3,094 56 2.40 %2,957 61 2.77 %
Interest-earning depositsInterest-earning deposits192   1.00 %175   2.47 %Interest-earning deposits251 0.56 %177 2.38 %
Total interest-earning assetsTotal interest-earning assets22,421  402  3.57 %17,030  378  4.43 %Total interest-earning assets23,535 608 3.42 %17,693 581 4.37 %
Other assetsOther assets2,416  2,176  Other assets2,457 2,184 
Total assetsTotal assets$24,837  $19,206  Total assets$25,992 $19,877 
Interest-Bearing LiabilitiesInterest-Bearing LiabilitiesInterest-Bearing Liabilities
Retail depositsRetail depositsRetail deposits
Demand depositsDemand deposits$1,693  $ 0.47 %$1,271  $ 0.76 %Demand deposits$1,737 $0.33 %$1,311 $0.80 %
Savings depositsSavings deposits3,433  14  0.79 %3,140  17  1.06 %Savings deposits3,513 17 0.63 %3,181 26 1.10 %
Money market depositsMoney market deposits701   0.22 %762   0.30 %Money market deposits712 0.17 %748 0.31 %
Certificates of depositCertificates of deposit2,120  22  2.13 %2,550  28  2.24 %Certificates of deposit1,970 29 1.98 %2,561 44 2.29 %
Total retail depositsTotal retail deposits7,947  41  1.03 %7,723  51  1.32 %Total retail deposits7,932 51 0.86 %7,801 80 1.37 %
Government depositsGovernment deposits1,110   0.89 %1,149   1.51 %Government deposits1,208 0.68 %1,184 13 1.49 %
Wholesale deposits and otherWholesale deposits and other659   2.21 %402   2.30 %Wholesale deposits and other758 12 2.03 %518 2.35 %
Total interest-bearing depositsTotal interest-bearing deposits9,716  53  1.09 %9,274  64  1.39 %Total interest-bearing deposits9,898 69 0.93 %9,503 102 1.44 %
Short-term FHLB advances and otherShort-term FHLB advances and other3,659  14  0.79 %2,679  34  2.53 %Short-term FHLB advances and other3,212 16 0.65 %2,420 44 2.45 %
Long-term FHLB advancesLong-term FHLB advances931   1.20 %254   1.67 %Long-term FHLB advances1,021 1.13 %349 1.71 %
Other long-term debtOther long-term debt494  13  5.16 %495  14  5.84 %Other long-term debt494 18 4.94 %495 21 5.84 %
Total interest-bearing liabilitiesTotal interest-bearing liabilities14,800  86  1.16 %12,702  114  1.80 %Total interest-bearing liabilities14,625 112 1.01 %12,767 171 1.80 %
Noninterest-bearing depositsNoninterest-bearing depositsNoninterest-bearing deposits
Retail deposits and otherRetail deposits and other1,541  1,258  Retail deposits and other1,680 1,278 
Custodial deposits (2)Custodial deposits (2)5,499  3,004  Custodial deposits (2)6,120 3,524 
Total non-interest bearing deposits
Total non-interest bearing deposits
7,040  4,262  Total non-interest bearing deposits7,800 4,802 
Other liabilitiesOther liabilities1,082  616  Other liabilities1,576 650 
Stockholders’ equityStockholders’ equity1,915  1,626  Stockholders’ equity1,991 1,658 
Total liabilities and stockholders' equityTotal liabilities and stockholders' equity$24,837  $19,206  Total liabilities and stockholders' equity$25,992 $19,877 
Net interest-earning assetsNet interest-earning assets7,622  4,328  Net interest-earning assets8,910 4,926 
Net interest incomeNet interest income$316  $264  Net interest income$496 $410 
Interest rate spread (3)Interest rate spread (3)2.41 %2.63 %Interest rate spread (3)2.41 %2.57 %
Net interest margin (4)Net interest margin (4)2.83 %3.08 %Net interest margin (4)2.81 %3.07 %
Ratio of average interest-earning assets to interest-bearing liabilitiesRatio of average interest-earning assets to interest-bearing liabilities145.9 %134.1 %Ratio of average interest-earning assets to interest-bearing liabilities160.9 %138.6 %
Total average depositsTotal average deposits16,755  13,536  Total average deposits17,698 14,305 
(1)Includes nonaccrual loans. For further information on nonaccrual loans, see Note 4 - Loans Held-for-Investment.
(2)Includes noninterest-bearing custodial deposits that arise due to the servicing of loans for others.
(3)Interest rate spread is the difference between rates of interest earned on interest-earning assets and rates of interest paid on interest-bearing liabilities.
(4)Net interest margin is net interest income divided by average interest-earning assets.

8


The following table presents the dollar amount of changes in interest income and interest expense for the components of interest-earning assets and interest-bearing liabilities. The table distinguishes between the changes related to average outstanding balances (changes in volume while holding the initial rate constant) and the changes related to average interest rates (changes in average rates while holding the initial balance constant). The rate/volume mix variances are allocated to rate.
Three Months Ended,Six Months Ended,Three Months Ended,Nine Months Ended,
June 30, 2020 versus March 31, 2020 Increase (Decrease) Due to:June 30, 2020 versus June 30, 2019 Increase (Decrease) Due to:September 30, 2020 versus June 30, 2020 Increase (Decrease) Due to:September 30, 2020 versus September 30, 2019 Increase (Decrease) Due to:
RateVolumeTotalRateVolumeTotal RateVolumeTotalRateVolumeTotal
(Dollars in millions) (Dollars in millions)
Interest-Earning AssetsInterest-Earning AssetsInterest-Earning Assets
Loans held-for-saleLoans held-for-sale$(5) $ $(1) $(29) $47  $18  Loans held-for-sale$(3)$— $(3)$(43)$66 $23 
Loans held-for-investmentLoans held-for-investmentLoans held-for-investment
Residential first mortgageResidential first mortgage(1) (2) (3) (2) (3) (5) Residential first mortgage(1)(2)(3)(4)(9)(13)
Home equityHome equity(3) —  (3) (7)  (1) Home equity— — — (11)(4)
OtherOther(1)  —  (5) 14   Other— (7)18 11 
Total consumer loansTotal consumer loans(5) (1) (6) (14) 17   Total consumer loans(1)(1)(2)(22)16 (6)
Commercial real estateCommercial real estate(8)  (6) (23) 20  (3) Commercial real estate— (1)(1)(37)25 (12)
Commercial and industrialCommercial and industrial(6)  (2) (13)  (9) Commercial and industrial— (3)(3)(20)(17)
Warehouse lendingWarehouse lending(3) 16  13  (19) 39  20  Warehouse lending(1)19 18 (34)79 45 
Total commercial loansTotal commercial loans(17) 22   (55) 63   Total commercial loans(1)15 14 (91)107 16 
Total loans held-for-investmentTotal loans held-for-investment(22) 21  (1) (69) 80  11  Total loans held-for-investment(2)14 12 (113)123 10 
Loans with government guaranteesLoans with government guarantees —   (5)  —  Loans with government guarantees(5)(15)16 
Investment securitiesInvestment securities—    (6)  (4) Investment securities(1)(4)(5)(8)(5)
Interest-earning deposits and otherInterest-earning deposits and other(1) —  (1) (1) —  (1) Interest-earning deposits and other— — — (3)(2)
Total interest-earning assetsTotal interest-earning assets$(27) $27  $—  $(110) $134  $24  Total interest-earning assets$(11)$16 $$(182)$209 $27 
Interest-Bearing LiabilitiesInterest-Bearing LiabilitiesInterest-Bearing Liabilities
Interest-bearing depositsInterest-bearing deposits$(12) $ $(11) $(14) $ $(11) Interest-bearing deposits$(6)$$(5)$(37)$$(33)
Short-term FHLB advances and other borrowingsShort-term FHLB advances and other borrowings(11)  (10) (32) 12  (20) Short-term FHLB advances and other borrowings(1)— (43)15 (28)
Long-term FHLB advancesLong-term FHLB advances(1)  —  (2)   Long-term FHLB advances— — — (4)
Other long-term debtOther long-term debt —   (1) —  (1) Other long-term debt(2)— (2)(3)— (3)
Total interest-bearing liabilitiesTotal interest-bearing liabilities(23)  (20) (49) 21  (28) Total interest-bearing liabilities(7)— (7)(87)28 (59)
Change in net interest incomeChange in net interest income$(4) $24  $20  $(61) $113  $52  Change in net interest income$(4)$16 $12 $(95)$181 $86 

Comparison to Prior Quarter

    Net interest income increased $20$12 million, or 147 percent, to $168$180 million for the secondthird quarter 2020 as compared to the firstsecond quarter 2020. The increase was primarily driven by warehouse loan growth partially offset by lower net interest margin as the impact of lower interest rates on cost of funds primarily attributed to core deposits, partiallydeposit and borrowing costs was more than offset by lower yields on earnings assets.earning assets which included $1.3 million higher LGG loans in forbearance that have not been repurchased and do not bear interest. Average earnings assets increased $2.5$2.0 billion, reflecting increases of $2.2$2.5 billion in average total loans, and $0.4partially offset by a $0.6 billion decrease in average investment securities.

The net interest margin in the secondthird quarter of 2020 was 2.862.78 percent, a 5an 8 basis point increasedecrease from the prior quarter. Excluding the impact from the loans with government guarantees discussed above, adjusted net interest margin expanded 6 basis points to 2.94 percent in the third quarter, compared to adjusted net interest margin of 2.88 percent in the prior quarter. The increase in the adjusted net interest margin was primarily driven by the continued repricing of deposits into the new curve environment and the full quarter impact of pricing changes made in March when short-term rates were dropped by the FRB. This was combined with lower short-term FHLB borrowing costs which led to an interest-bearing cost of funds of 86 basis points in the second quarter of 2020, a decline of 60 basis points from the prior quarter. This more than offset the impact declining interest rates and a lower yield curve had on the loans held-for-investment portfolio primarily due to rate floors on our variable rate loans.

Loans held-for-investment averaged $13.6$1.9 billion for the second quarter of 2020, increasing $1.8 billion (15 percent) from the prior quarter, primarily driven by $1.5 billion (64(51 percent) higher average warehouse loan balances as we grew our business and took advantage of the strong mortgage market.market along with lower rates on retail banking deposits and borrowing costs. Retail banking deposit rates decreased 22 basis points driven by the expiration of promotional rates on some of our savings deposits and the maturity of higher cost time deposits.

Loans held-for-investment averaged $14.8 billion for the third quarter of 2020, increasing $1.2 billion (9 percent) from the prior quarter. The increase was primarily driven by $1.9 billion (51 percent) higher average warehouse loan balances as we grew our business and took advantage of the strong mortgage market, partially offset by $0.5 billion (9 percent) lower average commercial loans, excluding warehouse, primarily due to a decrease in our home builder finance portfolio and the sale of the PPP loans during the third quarter.

Average total deposits were $17.7$19.6 billion in the secondthird quarter 2020, increasing $1.9$1.8 billion (12(10 percent) from the firstsecond quarter 2020. Average custodial deposits increased $1.4$1.1 billion (30(18 percent) due to higher prepayments from refinancing and average retail deposits increased $0.4 billion (4 percent) largely due to the COVID-19 pandemic impact on the behavior and spending patterns for consumers and commercial depositors carrying higher cash balances.

mortgage
9


refinancings, average government deposits increased $0.3 billion (29 percent) and retail deposits increased $0.2 billion (2 percent) primarily due to changes in consumer behavior and spending patterns since the COVID-19 pandemic began and higher cash balances being carried by commercial depositors.

Comparison to Prior Year    to Date

    Net interest income increased $52$86 million, for the sixnine months ended JuneSeptember 30, 2020, compared to the same period in 2019. The 2021 percent increase was driven by growth in average interest-earning assets led by the loans held-for-sale portfolio and warehouse and CRE commercial loan portfolio. NetLHFS portfolios. Volume growth was partially offset by a 26 basis point decline in net interest margin declined 25 basis points to 2.832.81 percent for the sixnine months ended JuneSeptember 30, 2020, as compared to 3.083.07 percent for the sixnine months ended JuneSeptember 30, 2019 primarily attributable to the interest rate cuts occurring in late 2019 and in March 2020.
    Average interest-earnings assets increased $5.4$5.8 billion due primarily to growth in the warehouse portfolio, due to increased volume from the favorable mortgage environment and improvements in market share, and the LHFS and warehouse portfoliosportfolio which have benefited from the favorable mortgage environment due to lower market rates. TheAverage loans with government guarantees increased $0.8 billion due to a $0.5 billion increase in average GNMA loans in forbearance for the nine months ended September 30, 2020. Average non-warehouse commercial portfolios increased $870$677 million driven by broad-based growth across CRE and C&I in the first quarter of 2020, and the consumer loan portfolio increased $487 million primarily driven by growth in indirect lending and home equity in the first quarter ofthroughout 2020.

    Average interest-bearing liabilities increased $2.1$1.9 billion, driven by $820increases of $672 million and $677$621 million increases in short-termlong-term and long-termshort-term FHLB borrowings, respectively.respectively, which were used to fund asset growth while taking advantage of the lower interest rate environment. Average total deposits increased $3.2$3.4 billion driven by higher custodial deposits which resulted from growth in subservicing and higher refinance activity, and growth in retail deposits.deposits as customer balances grew due to the impact of COVID-19 on customer behavior and spending patterns.

Provision for Credit Losses

The provision for credit losses and unfunded commitments was $32 million for the three months ended September 30, 2020, compared to $102 million for the three months ended June 30, 2020, compared to $14 million for the three months ended March 31, 2020. The increasedecrease in the provision is primarily driven by the significant provision taken in during the second quarter of 2020 due to our forecast of economic conditions. Our forecastand credit conditions as impacted by COVID-19. The additional provision in the third quarter of 2020 reflects our belief that the economy will continue to be challenged by the response to the COVID-19 pandemic especially in the commercial real estate sector, for an extended period of time.time, especially as it relates to consumer loans in forbearance and commercial real estate loans.

The provision for credit losses and unfunded commitments was $116$148 million for the sixnine months ended JuneSeptember 30, 2020, compared to $17$18 million for the sixnine months ended JuneSeptember 30, 2019. The increase is reflective of the adoption of CECL in 2020 and an increase due to changes in the economic forecast used in the ACL models and judgment we applied related to those forecasts as a result of the ongoing COVID-19 pandemic.

For further information on the provision for credit losses see MD&A - Credit Quality.

10


Noninterest Income

    The following tables provide information on our noninterest income and other mortgage metrics:
Three Months Ended,Six Months Ended, Three Months Ended,Nine Months Ended,
June 30, 2020March 31, 2020ChangeJune 30, 2020June 30, 2019Change September 30,
2020
June 30,
2020
ChangeSeptember 30, 2020September 30, 2019Change
(Dollars in millions) (Dollars in millions)
Net gain on loan salesNet gain on loan sales$303  $90  $213  $393  $124  $269  Net gain on loan sales$346 $303 $43 $739 $234 $505 
Loan fees and chargesLoan fees and charges41  26  15  67  41  26  Loan fees and charges45 41 112 70 42 
Net return (loss) on mortgage servicing rightsNet return (loss) on mortgage servicing rights(8)  (14) (2) 11  (13) Net return (loss) on mortgage servicing rights12 (8)20 10 
Loan administration incomeLoan administration income21  12   33  17  16  Loan administration income26 21 59 22 37 
Deposit fees and chargesDeposit fees and charges  (2) 16  18  (2) Deposit fees and charges24 28 (4)
Other noninterest incomeOther noninterest income14  14  —  28  66  (38) Other noninterest income15 14 44 85 (41)
Total noninterest incomeTotal noninterest income$378  $157  $221  $535  $277  $258  Total noninterest income$452 $378 $74 $988 $448 $540 
Three Months Ended,Six Months Ended, Three Months Ended,Nine Months Ended,
June 30, 2020March 31, 2020ChangeJune 30, 2020June 30, 2019Change September 30, 2020June 30,
2020
ChangeSeptember 30, 2020September 30, 2019Change
(Dollars in millions) (Dollars in millions)
Mortgage rate lock commitments (fallout-adjusted) (1)(3)Mortgage rate lock commitments (fallout-adjusted) (1)(3)$13,800  $11,200  $2,600  $25,000  $14,900  $10,100  Mortgage rate lock commitments (fallout-adjusted) (1)(3)$15,000 $13,800 $1,200 $40,000 $24,100 $15,900 
Mortgage loans originated (3)Mortgage loans originated (3)$12,200  $8,600  $3,600  $20,700  $14,200  $6,500  Mortgage loans originated (3)$14,400 $12,200 $2,200 $35,200 $23,400 $11,800 
Net margin on mortgage rate lock commitments (fallout-adjusted) (1)(2)Net margin on mortgage rate lock commitments (fallout-adjusted) (1)(2)2.19 %0.80 %1.39 %1.57 %0.81 %0.76 %Net margin on mortgage rate lock commitments (fallout-adjusted) (1)(2)2.31 %2.19 %0.12 %1.85 %0.96 %0.89 %
Mortgage loans sold and securitized (3)Mortgage loans sold and securitized (3)$12,900  $7,500  $5,400  $20,400  $14,000  $6,400  Mortgage loans sold and securitized (3)$14,500 $12,900 $1,600 $34,900 $22,200 $12,700 
(1)Fallout-adjusted refers to mortgage rate lock commitments which are adjusted by estimates of the percentage of mortgage loans in the pipeline that are not expected to close based on our historical experience and the impact of changes in interest rates.
(2)Gain on sale margin is based on net gain on loan sales (Excludes(excludes net gain on loan sales of $3 million and $2 million from loans transferred from LHFI during the sixnine months ended JuneSeptember 30, 2019)2020 and September 30, 2019, respectively) to fallout-adjusted mortgage rate lock commitments.
(3)Rounded to nearest hundred million.

Comparison to Prior Quarter

    Noninterest income increased $221$74 million for the three months ended JuneSeptember 30, 2020, compared to the three months ended March 31,June 30, 2020, primarily due to the following:

Net gain on loan sales increased $213$43 million to $303$346 million, as compared to $90$303 million in the firstsecond quarter 2020. The net gain on loan sale margin increased 13912 basis points, to 2.31 percent for the third quarter 2020, as compared to 2.19 percent for the second quarter 2020, as compared to 0.80 percent for the first quarter 2020. The gain on sale margin increase was primarily driven by managing our volume level within our channelsimproved execution in secondary marketing and products to fit our fulfillment capacity driven by demand due to market conditions, the return ofgain associated with the purchase market late inRMBS transaction during the quarter and higher originations in our retail channel. In addition, the first quarter of 2020 included $45 million of hedge ineffectiveness caused by the Federal Reserve's purchase of agency mortgage-backed securities, which impacted margin by 40 basis points.quarter. Fallout-adjusted locks increased $2.6$1.2 billion, or 249 percent, to $13.8$15.0 billion, as historically low interest rates fueledcontinued to support a strong refinance and purchase market.
Loan fees and charges increased $15 million, to $41 million for the second quarter of 2020, compared to $26 million for the first quarter 2020, resulting from a 41 percent increase in mortgage closings.
Net return (loss) on mortgage servicing rights decreased $14increased $20 million to a $12 million net return for the third quarter of 2020, compared to an $8 million net loss for the second quarter 2020. The third quarter 2020 MSR return normalized following the MSR valuation decrease caused by rising prepayment speeds during the second quarter of 2020 compared towhich did not reoccur. The UPB of loans serviced for others also increased 26 percent driving a $6 million net gain for the first quarter 2020, primarily driven by forecast changes and higher prepayments.increase in service fee income.
Loan administration income increased $9$5 million to $26 million for the third quarter of 2020, compared to $21 million for the second quarter 2020, largely driven by a decline in the LIBOR-based fees paid to sub-servicing customers on custodial deposits and an increase in the average number of loans being subserviced and higher monthly services fees for loans in forbearance.
Loan fees and charges increased $4 million to $45 million for the custodial deposits they control.third quarter of 2020, compared to $41 million for the second quarter 2020, resulting from a 19 percent increase in mortgage closings partially offset by lower ancillary fees on subserviced loans.
11


Comparison to Prior Year to Date

    Noninterest income increased $258$540 million for the sixnine months ended JuneSeptember 30, 2020, compared to the sixnine months ended JuneSeptember 30, 2019, primarily due to the following:

Net gain on loan sales increased $269$505 million, primarily due to $10.1$15.9 billion higher fallout adjusted locks driven by the favorable mortgage environment fueledsupported by historically low interest rates and a 0.76rates. In addition, the 0.89 percent increase in gain on sale margin was driven by managing our volume level within our channels and products to fit our fulfillment capacity made possible by demand due to favorable market conditions and the return of the purchase market late in the quarter andwhich has led to higher originationsclosings in our retail channel.channel, which supports a higher gain on sale.
Loan fees and charges increased $26$42 million primarily driven by an increase in retail closings along with $14 million higher subservicing ancillary fees as total loans being serviced increaseddriven by 59 thousand along with higher mortgage fee income as a result of an increase in originations and higher retail mix.
Other noninterest income declined $38 million primarily duefees related to the DOJ Liability fair value adjustment at June 30, 2019 (see Note 15 - Legal Proceedings, Contingencies and Commitments for additional information). The first half of 2019 also included $7 million of AFS investment security gains which did not reoccur in 2020.forbearance programs.
Loan administration income increased $16$37 million, driven about equally by a decline in LIBOR-based fees paid to sub-servicing customers on custodial deposits and higher subservice fee income due to an increase in the average number of loans being subserviced and an increase in the number of loans in default servicingpast due which are charged a higher servicing rate. In addition, the increase was driven by a decline in LIBOR-based fees paid to sub-servicing customers on custodial deposits.
Net return (loss)Other noninterest income declined $41 million primarily due to the $25 million DOJ Liability fair value adjustment in 2019 which did not reoccur (see Note 15 - Legal Proceedings, Contingencies and Commitments for additional information) and $7 million of AFS investment security gains recorded in 2019 that did not reoccur in 2020 along with lower returns on mortgage servicing rightsother investments due to lower interest rates.
Deposit fees and charges decreased $13$4 million, to a $2$24 million net loss for the sixnine months ended JuneSeptember 30, 2020, primarily driven by higher prepayments and a reductiondecrease in valuationnon-sufficient funds fee income due to higher customer balances and fees we elected to waive to support our customers during the current market.initial COVID-19 surge.

Noninterest Expense

    The following table sets forth the components of our noninterest expense:
Three Months Ended,Six Months Ended, Three Months Ended,Nine Months Ended,
June 30, 2020March 31, 2020ChangeJune 30, 2020June 30, 2019Change September 30,
2020
June 30,
2020
ChangeSeptember 30,
2020
September 30,
2019
Change
(Dollars in millions) (Dollars in millions)
Compensation and benefitsCompensation and benefits$116  $102  $14  $218  $177  $41  Compensation and benefits$123 $116 $$341 $275 $66 
Occupancy and equipmentOccupancy and equipment44  41   85  78   Occupancy and equipment47 44 132 118 14 
CommissionsCommissions61  29  32  90  38  52  Commissions72 61 11 162 76 86 
Loan processing expenseLoan processing expense25  20   45  38   Loan processing expense24 25 (1)69 60 
Legal and professional expenseLegal and professional expense  (1) 11  12  (1) Legal and professional expense20 18 
Federal insurance premiumsFederal insurance premiums   13    Federal insurance premiums(1)19 14 
Intangible asset amortizationIntangible asset amortization     (1) Intangible asset amortization(1)10 11 (1)
Other noninterest expenseOther noninterest expense34  28   63  45  18  Other noninterest expense21 34 (13)84 71 13 
Total noninterest expenseTotal noninterest expense$296  $235  $61  $532  $405  $127  Total noninterest expense$305 $296 $$837 $643 $194 
Efficiency ratioEfficiency ratio54.3 %77.1 %(22.8)%62.5 %74.8 %(12.3)%Efficiency ratio48.3 %54.3 %(6.0)%56.4 %75.0 %(18.6)%
Average number of FTEAverage number of FTE4,451  4,427  24  4,489  4,026  463  Average number of FTE4,789 4,451 338 4,589 4,071 518 

Comparison to Prior Quarter

Noninterest expense increased $61$9 million for the three months ended JuneSeptember 30, 2020, compared to the three months ended March 31,June 30, 2020 primarily due to the following:

Commissions and loan processing increased $32$11 million and $5 million, respectively, due to $2.3 billion, or 19 percent, higher mortgage volumes.closings.
Compensation and benefits expense increased $14$7 million from the prior quarter. This was primarily due to a 5 percent increase in FTE, the capitalization of direct PPP loan origination costs in the second quarter primarily drivenwhich did not reoccur and the accelerated vesting of certain components of executive compensation that resulted from the most recent secondary share offering. This was partially offset by higher variablelower incentive compensation attributed to strongeras the second quarter 2020 included a catch-up adjustment as a result of the strong financial results.

performance.
12


Other noninterest expense decreased $13 million from the prior quarter due to certain expenses in the second quarter that did not reoccur this quarter and are not expected to reoccur in the future, including certain performance-related earn out adjustments related to our Opes Advisors acquisition.

Comparison to Prior Year to Date

Noninterest expense increased $127$194 million for the sixnine months ended JuneSeptember 30, 2020, compared to the sixnine months ended JuneSeptember 30, 2019 primarily due to the following:

Compensation and benefits increased $41$66 million, primarily due to ana 13 percent increase in incentive compensation attributed to stronger financial results, higher average FTE drivenwhich was impacted by bringing default servicing in house and adding variable mortgage originationclosing capacity in response to the robust mortgage environment.performance along with an increase in incentive compensation attributed to stronger financial results.
Commissions and loan processing increased $52$86 million and $7$9 million, respectively, primarily driven by $11.8 billion higher originationsmortgage closings along with a shift in channel mix from TPO to retail which supports a higher gain on sale but also has higher commission rates and costs.
Other noninterest expense increased $18 million primarily driven by higher mortgage related expenses due to higher closings resulting from the favorable mortgage environment.
Occupancy and equipment increased $7$14 million primarily due to increases in IT software expenses and depreciation expense.expense which includes certain costs associated with taking our workforce remote during 2020 in response to the COVID-19 pandemic.
Other noninterest expense increased $13 million primarily driven by higher mortgage related expenses including certain performance-related earn out adjustments related to our Opes Advisors acquisition.

Provision for Income Taxes

    Our provision for income taxes for the three and sixnine months ended JuneSeptember 30, 2020, was $32$73 million and $42$115 million, respectively. Our effective tax rate was 24.7 percent for the three months ended September 30, 2020, compared to an effective tax rate of 21.5 percent for the three months ended June 30, 2020, compared to an effective tax rate of 18.5 percent for the first quarter 2020. The higher rate was the result of our higher level of income, in the second quarter, which is taxed at higher marginal tax rates. Also contributing to the higher rate is a greater percentagewas the delay of earnings in higher statecertain tax jurisdictions, lower tax benefits for stock-based compensation and higher FDIC expenses, which are not deductible.planning strategies.

Operating Segments

    Our operations are conducted through three operating segments: Community Banking, Mortgage Originations, and Mortgage Servicing. The Other segment includes the remaining reported activities. The operating segments have been determined based on the products and services offered and reflect the manner in which financial information is currently evaluated by management. Each of the operating segments is complementary to each other and because of the interrelationships of the segments, the information presented is not indicative of how the segments would perform if they operated as independent entities.

    As a result of management's evaluation of our segments, effective January 1, 2020, certain departments have been re-aligned between the Community Banking and Mortgage Originations segments. Specifically, a majority of the residential mortgage HFI portfolio is now part of the Mortgage Originations segment. The income and expenses relating to these changes are reflected in our financial statements and all prior period segment financial information has been recast to conform to the current presentation.

Before the adoption of CECL on January 1, 2020, we charged the lines of business for the net charge-offs that occurred during the period. The difference between total net charge-offs and the consolidated provision for credit losses was assigned to the “Other” segment. This amount assigned to the “Other” segment was then allocated back to the lines of business through other noninterest expense.

This year, with the adoption of CECL, we still charge the lines of business for the net charge-offs that occur. In addition to this amount, we charge them for the change in loan balances during the period, applied at the budgeted credit loss factor. The difference between the consolidated provision for credit losses and the sum of total net charge-offs and the change in loan balances is still assigned to the “Other” segment, although now that amount includes the changes related to the economic forecasts, model changes, qualitative adjustments and credit downgrades. As in the prior methodology, the amount assigned to the “Other” segment continues to be allocated back to the lines of business through other noninterest expense.

    For detail on each segment's objectives, strategies, and priorities, please read this section in conjunction with Note 17 - Segment Information.    

13


Community Banking

Our Community Banking segment serves commercial, governmental and consumer customers in our banking footprint which spans throughout Michigan, Indiana, California, Wisconsin, Ohio and contiguous states. We also serve home builders, correspondents, and commercial customers on a national basis. The Community Banking segment originates and purchases loans, while also providing deposit and fee based services to consumer, business, and mortgage lending customers.

Our commercial customers operate in a diversified range of industries including financial, insurance, service, manufacturing, and distribution. We offer financial products to these customers for use in their normal business operations, as well as provide financing of working capital, capital investments, and equipment. Additionally, our commercial real estate business supports income producing real estate and home builders. The Community Banking segment also offers warehouse lines of credit to non-bank mortgage lenders.

Our Community Banking segment has seen continued growth.growth driven by our warehouse portfolio which has benefited from the robust mortgage market in the first nine months of 2020. Our relationship-based approach and speed of execution also enabled us to add new customers as well as increase lines for existing customers during the quarter. In addition, we continue to maintain our disciplined underwriting in this business. In the last 12 months ended September 30, 2020, our commercial loan portfolio has grown 4859 percent to $10.2$12.1 billion while our consumer loan portfolio has decreased 311 percent to $4.6$4.4 billion. Average deposits for the sixnine months ended JuneSeptember 30, 2020 increased to $10.6$10.8 billion, compared to $10.1$10.2 billion for the same period in 2019 driven primarily by higher customer balances.
Three Months Ended,Six Months Ended, Three Months Ended,Nine Months Ended,
Community BankingCommunity BankingJune 30, 2020March 31, 2020ChangeJune 30, 2020June 30, 2019ChangeCommunity BankingSeptember 30,
2020
June 30,
2020
ChangeSeptember 30,
2020
September 30,
2019
Change
(Dollars in millions)(Dollars in millions)
Summary of OperationsSummary of OperationsSummary of Operations
Net interest incomeNet interest income$133  $104  $29  $237  $191  $46  Net interest income$158 $133 $25 $395 $296 $99 
Provision (benefit) for credit lossesProvision (benefit) for credit losses(3)  (11)  16  (11) Provision (benefit) for credit losses(2)(3)17 (14)
Net interest income after provision for credit lossesNet interest income after provision for credit losses136  96  40  232  175  57  Net interest income after provision for credit losses160 136 24 392 279 113 
Net loss on loan sales—  —  —  —  (6)  
Net gain (loss) on loan salesNet gain (loss) on loan sales— (10)12 
Loan fees and chargesLoan fees and charges—  —  —  —   (1) Loan fees and charges— — — — 
Loan administration expenseLoan administration expense(1) (1) —  (2) (2) —  Loan administration expense(1)(1)— (2)(3)
Other noninterest incomeOther noninterest income12  16  (4) 28  28  —  Other noninterest income15 12 43 46 (3)
Total noninterest incomeTotal noninterest income11  15  (4) 26  21   Total noninterest income16 11 44 34 10 
Compensation and benefitsCompensation and benefits24  27  (3) 51  50   Compensation and benefits28 24 79 77 
CommissionsCommissions—   (1)  —   Commissions— 
Loan processing expenseLoan processing expense  (1)   (1) Loan processing expense— (1)
Other noninterest expenseOther noninterest expense124  44  80  168  83  85  Other noninterest expense63 124 (61)231 125 106 
Total noninterest expenseTotal noninterest expense149  74  75  223  137  86  Total noninterest expense93 149 (56)316 208 108 
Income before indirect overhead allocations and income taxesIncome before indirect overhead allocations and income taxes(2) 37  (39) 35  59  (24) Income before indirect overhead allocations and income taxes83 (2)85 120 105 15 
Indirect overhead allocationIndirect overhead allocation(11) (9) (2) (20) (20) —  Indirect overhead allocation(11)(11)— (31)(30)(1)
Provision (benefit) for income taxesProvision (benefit) for income taxes(3)  (9)   (5) Provision (benefit) for income taxes15 (3)18 19 16 
Net incomeNet income$(10) $22  $(32) $12  $31  $(19) Net income$57 $(10)$67 $70 $59 $11 
Key MetricsKey MetricsKey Metrics
Average number of FTE employeesAverage number of FTE employees1,266  1,274  (8) 1,282  1,353  (71) Average number of FTE employees1,253 1,266 (13)1,282 1,316 (34)

14


Comparison to Prior Quarter

    The Community Banking segment reported net income of $57 million for the three months ended September 30, 2020, compared to net loss of $10 million for the three months ended June 30, 2020, compared to net income of $22 million for the three months ended March 31, 2020. The $32$67 million decreaseincrease was driven by the following:

Other noninterest expense decreased $61 million primarily driven by a decrease in the intersegment expense allocation from the impact of the degradation of economic forecasts and credit downgrades on the provision for credit losses.
Net interest income increased $29$25 million primarily driven by warehouse loan growth and the impact of lower interest rates on borrowing costs, especially core deposits due to the expiration of promotional rates on some of our savings deposits and the maturity of higher cost time deposits, partially offset by lower yields on earning assets.
Provision (benefit) for credit losses is recorded at the segment level for changes in volume at the budgeted credit loss factorCompensation and replenishment of net charge-offs. The $11 million reduction was driven primarily by lower ending loan balances.
Deposit fees and other noninterest income were lowerbenefits expense increased $4 million driven by COVID-19 impacts including waived deposit fees, higher compensating deposit balances and lower commercial loan syndication fees.
Other noninterest expense increased $80 million primarily driven by higher intersegment expense allocations relateddue to the impactcapitalization of the degradationdirect PPP loan origination costs in the economic forecasts and credit downgrades on the provision for credit losses.second quarter which did not reoccur.

Comparison to Prior Year to Date

    The Community Banking segment reported net income of $12$70 million for the sixnine months ended JuneSeptember 30, 2020, compared to $31$59 million for the sixnine months ended JuneSeptember 30, 2019. The decreaseincrease was driven by the following:

Net interest income increased $46$99 million driven by higher average loan and deposit balances, led by our warehouse business partially offset by lower margins due to rate cuts that have occurred over the past year.
Provision (benefit) for credit losses was $11$14 million lower primarily due to a prior yearlower net charge-offs as 2019 included the charge-off of the Live Well commercial loan.
Noninterest income increased $5$10 million primarily due toas during 2020 the Community Banking segment has not purchasingrepurchased any new residential HELOC loans from the Mortgage Originations segment. In 2019, HELOC purchases from the Mortgage Originations segment in 2020. These purchases resulted in upfront losses in 2019.for the Community Banking segment.
Noninterest expense increased $86$108 million primarily driven by higher intersegment expense allocations related toallocation from the impact of the degradation in the economic forecasts and credit downgrades on the provision for credit losses.
15



Mortgage Originations

    We are a leading national originator of residential first mortgages. Our Mortgage Originations segment utilizes multiple distribution channels to originate or acquire one-to-four family residential mortgage loans on a national scale, primarily to sell. We originate and retain certain mortgage loans in our LHFI portfolio which generate interest income in the Mortgage Originations segment.
Three Months Ended,Six Months Ended, Three Months Ended,Nine Months Ended,
Mortgage OriginationsMortgage OriginationsJune 30, 2020March 31, 2020ChangeJune 30, 2020June 30, 2019ChangeMortgage OriginationsSeptember 30,
2020
June 30,
2020
ChangeSeptember 30, 2020September 30, 2019Change
(Dollars in millions)(Dollars in millions)
Summary of OperationsSummary of OperationsSummary of Operations
Net interest incomeNet interest income$56  $42  $14  $98  $66  $32  Net interest income$49 $56 $(7)$147 $103 $44 
Provision (benefit) for credit lossesProvision (benefit) for credit losses(2) (3)  (5)  (6) Provision (benefit) for credit losses(3)(2)(1)(8)(3)(5)
Net interest income after provision for credit lossesNet interest income after provision for credit losses58  45  13  103  65  38  Net interest income after provision for credit losses52 58 (6)155 106 49 
Net gain on loan salesNet gain on loan sales303  90  213  393  129  264  Net gain on loan sales344 303 41 737 243 494 
Loan fees and chargesLoan fees and charges22  17   39  27  12  Loan fees and charges29 22 68 47 21 
Loan administration expenseLoan administration expense(8) (7) (1) (15) (10) (5) Loan administration expense(10)(8)(2)(25)(16)(9)
Net return (loss) on mortgage servicing rightsNet return (loss) on mortgage servicing rights(8)  (14) (2) 11  (13) Net return (loss) on mortgage servicing rights12 (8)20 10 
Other noninterest incomeOther noninterest income  —    (5) Other noninterest income(4)
Total noninterest incomeTotal noninterest income310  107  203  417  164  253  Total noninterest income378 310 68 795 292 503 
Compensation and benefitsCompensation and benefits38  31   69  50  19  Compensation and benefits42 38 111 79 32 
CommissionsCommissions61  28  33  89  38  51  Commissions71 61 10 160 75 85 
Loan processing expenseLoan processing expense14  10   24  13  11  Loan processing expense15 14 39 23 16 
Other noninterest expenseOther noninterest expense56  26  30  82  38  44  Other noninterest expense32 56 (24)114 63 51 
Total noninterest expenseTotal noninterest expense169  95  74  264  139  125  Total noninterest expense160 169 (9)424 240 184 
Income before indirect overhead allocations and income taxesIncome before indirect overhead allocations and income taxes199  57  142  256  90  166  Income before indirect overhead allocations and income taxes270 199 71 526 158 368 
Indirect overhead allocationIndirect overhead allocation(15) (12) (3) (27) (20) (7) Indirect overhead allocation(18)(15)(3)(45)(30)(15)
Provision for income taxesProvision for income taxes39   30  48  15  33  Provision for income taxes53 39 14 101 26 75 
Net incomeNet income$145  $36  $109  $181  $55  $126  Net income$199 $145 $54 $380 $102 $278 
Key MetricsKey MetricsKey Metrics
Mortgage rate lock commitments (fallout-adjusted) (1)(2)Mortgage rate lock commitments (fallout-adjusted) (1)(2)$13,800  $11,200  $2,600  $25,000  $14,900  $10,100  Mortgage rate lock commitments (fallout-adjusted) (1)(2)$15,000 $13,800 $1,200 $40,000 $24,100 $15,900 
Average number of FTE employeesAverage number of FTE employees1,599  1,513  86  1,570  1,323  247  Average number of FTE employees1,758 1,599 159 1,675 1,406 269 
(1)Fallout adjusted refers to mortgage rate lock commitments which are adjusted by a percentage of mortgage loans in the pipeline that are not expected to close based on our historical experience and the impact of changes in interest rates.
(2)Rounded to nearest hundred million.

Comparison to Prior Quarter

    The Mortgage Originations segment reported net income of $199 million for the three months ended September 30, 2020 as compared to $145 million for the three months ended June 30, 2020 as compared to $36 million for the three months ended March 31, 2020. The increase was driven by the following:

Net gain on loan sales increased $41 million, to $344 million, as compared to $303 million in the second quarter 2020. The net gain on loan sale margin increased 12 basis points, to 2.31 percent for the third quarter 2020, as compared to 2.19 percent for the second quarter 2020. The increase was primarily driven by improved execution in secondary marketing and the gain associated with the RMBS transaction we executed during the quarter. Fallout-adjusted locks increased $1.2 billion, or 9 percent, to $15.0 billion, as historically low interest income increased $14 million primarily duerates continued to $397 million higher average LHFS balances resulting from increased mortgage production andsupport a 139 basis point higher net spread.strong refinance market.
Net return (loss) on mortgage servicing rights decreased $14increased $20 million, to a $12 million net gain for the third quarter of 2020, compared to an $8 million net loss for the second quarter of 2020, compared to a $6 million net gain for the first2020. The third quarter 2020 primarily drivenMSR return normalized following the MSR valuation decrease caused by higher prepayments and model changes reflecting current economic conditions.
Net gain on loan sales increased $213 million, to $303 million, as compared to $90 millionrising prepayment speeds in the first quarter 2020. Fallout-adjusted locks increased $2.6 billion, or 24 percent, to $13.8 billion, primarily driven by low interest rates that fueled a strong refinance market and the return of the purchase market late in the quarter. The net gain on loan sale margin increased 139 basis points, to 2.19 percent for the second quarter 2020, as compared to 0.80 percent for the first quarter 2020 reflecting our management of volume levels to fit our fulfillment capacity, in addition to a higher mix of retail originations.2020.
Loan fees and charges, commissions and loan processing expense all increased due to $3.6$2.3 billion higher mortgage closings in the secondthird quarter of 2020.
16


Other noninterest expense increased $30decreased $24 million primarily driven by highercertain performance-related earn out adjustments related to our Opes Advisors acquisition in the second quarter of 2020 along with a decrease in the intersegment expense allocations related toallocation of $8 million from the impact of the degradation in theof economic forecasts and credit downgrades on the provision for credit losses.
Net interest income declined $7 million driven about equally by lower average HFS and HFI mortgage balances as deliveries and payoffs outpaced new closings and yields continued to decline in line with market rates.

Comparison to Prior Year to Date
    
    The Mortgage Originations segment reported net income of $181$380 million for the sixnine months ended JuneSeptember 30, 2020 and $55$102 million for the sixnine months ended JuneSeptember 30, 2019. The increase was driven by the following:

Net interest income increased $32 million primarily due to $2.0 billion higher average LHFS balances resulting from increased mortgage production.
Net return (loss) on mortgage service rights decreased $13 million, to a $2 million net loss for the six months ended June 30, 2020, compared to an $11 million net gain for the same period of 2019, primarily driven by higher prepayments.
Net gain on loan sales increased $264$494 million, to $393$737 million, as compared to $129$243 million in the first sixnine months of 2019. Fallout adjusted locks increased $10.0$15.9 billion, or 6765 percent, to $25$40.0 billion, primarily driven by low interest rates that fueled a strong refinance market and the return of the purchase market late in the quarter.market. The net gain on loan sale margin increased 7689 basis points to 1.571.85 percent for the first sixnine months of 2020, as compared to 0.810.96 percent for the first sixnine months of 2019 reflecting our management of volume level to fit our fulfillment capacity driven by demand due to market conditions, in addition to a higher mix of retail originations.closings (29 percent during the first nine months of 2020 compared to 20 percent for the first nine months of 2019).
Net interest income increased $44 million primarily due to $2.0 billion higher average LHFS balances resulting from increased mortgage production.
Loan fees and charges, loan administration income, commissions and loan processing expense all increased due to $6.6$11.8 billion higher closings and the increasingincreased retail mix in the first half of 2020.
Other noninterest expense increased $44$51 million primarily driven by higheran increase in the intersegment expense allocations related toallocation from the impact of the degradation in theof economic forecasts and credit downgrades on the provision for credit losses.

Mortgage Servicing
    
    The Mortgage Servicing segment services loans when we hold the MSR asset, and subservices mortgage loans for others through a scalable servicing platform on a fee for service basis. We may also collect ancillary fees and earn income through the use of noninterest bearing escrows. The loans we service generate custodial deposits which provide a stable funding source which supportssupport interest-earning asset generation in the Community Banking and Mortgage Originations segments. Revenue for serviced and subserviced loans is earned on a contractual fee basis, with the fees varying based on our responsibilities and the delinquency status of the underlying loans. The Mortgage Servicing segment also services residential mortgages for our LHFI portfolio in the Community Banking segment and our own MSR portfolio in the Mortgage Originations segment for which it earns intersegment revenue on a fee per loan basis.
17


Three Months Ended,Six Months Ended, Three Months Ended,Nine Months Ended,
Mortgage ServicingMortgage ServicingJune 30, 2020March 31, 2020ChangeJune 30, 2020June 30, 2019ChangeMortgage ServicingSeptember 30,
2020
June 30,
2020
ChangeSeptember 30, 2020September 30, 2019Change
(Dollars in millions)(Dollars in millions)
Summary of OperationsSummary of OperationsSummary of Operations
Net interest incomeNet interest income$ $ $—  $ $ $ Net interest income$$$$14 $11 $
Net interest income after provision for credit losses  —     
Loan fees and chargesLoan fees and charges19   10  28  14  14  Loan fees and charges$16 $19 $(3)$43 $22 $21 
Loan administration incomeLoan administration income36  36  —  72  59  13  Loan administration income40 36 112 91 21 
Total noninterest incomeTotal noninterest income55  45  10  100  73  27  Total noninterest income56 55 155 113 42 
Compensation and benefitsCompensation and benefits11  10   21  12   Compensation and benefits12 11 33 19 14 
Loan processing expenseLoan processing expense   16  20  (4) Loan processing expense(1)24 30 (6)
Other noninterest expenseOther noninterest expense17  19  (2) 36  29   Other noninterest expense21 17 57 43 14 
Total noninterest expenseTotal noninterest expense37  36   73  61  12  Total noninterest expense41 37 114 92 22 
Income before indirect overhead allocations and income taxesIncome before indirect overhead allocations and income taxes22  13   35  18  17  Income before indirect overhead allocations and income taxes20 22 (2)55 32 23 
Indirect overhead allocationIndirect overhead allocation(6) (5) (1) (11) (9) (2) Indirect overhead allocation(4)(6)(15)(13)(2)
Provision for income taxesProvision for income taxes      Provision for income taxes— 
Net incomeNet income$13  $ $ $19  $ $12  Net income$13 $13 $— $32 $15 $17 
Key MetricsKey MetricsKey Metrics
Average number of residential loans serviced (1)Average number of residential loans serviced (1)1,062,000  1,087,000  (25,000) 1,066,000  917,000  149,000  Average number of residential loans serviced (1)1,073,000 1,062,000 11,000 1,098,000 979,000 119,000 
Average number of FTE employeesAverage number of FTE employees520  478  42  507  297  210  Average number of FTE employees582 520 62 541 275 266 
(1)Rounded to nearest thousand.

    The following table presents loans serviced and the number of accounts associated with those loans:
June 30, 2020March 31, 2020December 31, 2019September 31, 2019June 30, 2019September 30, 2020June 30, 2020March 31, 2020December 31, 2019September 30, 2019
Unpaid Principal Balance (1)Number of accountsUnpaid Principal Balance (1)Number of accountsUnpaid Principal Balance (1)Number of accountsUnpaid Principal Balance (1)Number of accountsUnpaid Principal Balance (1)Number of accountsUnpaid Principal Balance (1)Number of accountsUnpaid Principal Balance (1)Number of accountsUnpaid Principal Balance (1)Number of accountsUnpaid Principal Balance (1)Number of accountsUnpaid Principal Balance (1)Number of accounts
(Dollars in millions)(Dollars in millions)
Loan servicingLoan servicingLoan servicing
Subserviced for others (2)Subserviced for others (2)$174,384  854,216  $193,037  916,989$194,638  918,662  $171,145  826,472$170,139  816,743  Subserviced for others (2)$180,981 893,559 $174,517 854,693 $193,037 916,989$194,638 918,662 $171,145 826,472
Serviced for others(3)Serviced for others(3)29,979  123,256  23,439  102,33824,003  105,469  25,039  106,99225,774  106,334  Serviced for others(3)37,908 148,868 29,846 122,779 23,439 102,33824,003 105,469 25,039 106,992
Serviced for own loan portfolio (3)(4)Serviced for own loan portfolio (3)(4)9,211  64,142  8,539  63,0859,536  66,526  8,058  60,0887,264  59,873  Serviced for own loan portfolio (3)(4)8,469 62,486 9,211 64,142 8,539 63,0859,536 66,526 8,058 60,088
Total loans servicedTotal loans serviced$213,574  1,041,614  $225,015  1,082,412  $228,177  1,090,657  $204,242  993,552  $203,177  982,950  Total loans serviced$227,358 1,104,913 $213,574 1,041,614 $225,015 1,082,412 $228,177 1,090,657 $204,242 993,552 
(1)UPB, net of write downs, does not include premiums or discounts.
(2)Loans subserviced for a fee for non-Flagstar owned loans or MSRs. Includes temporary short-term subservicing performed as a result of sales of servicing-released MSRs. Includes repossessed assets.
(3)Loans for which Flagstar owns the MSR.
(4)Includes LHFI (residential first mortgage, home equity and other consumer), LHFS (residential first mortgage), and loans with government guarantees (residential first mortgage), and repossessed assets..

Comparison to Prior Quarter

The Mortgage Servicing segment reported net income of $13 million for the three months ended JuneSeptember 30, 2020, compared toconsistent with net income of $6 millionreported for the three months ended March 31,June 30, 2020. A majority of the $7Loan administration income increased $4 million, increase in net income was a result of the increase in loans entering forbearance stemming from the CARES Act and COVID-19 drivingdriven by an increase in forbearance fee revenue from subservice clients, which only occurs whenthe average number of subserviced loans and higher monthly service fees for loans in forbearance. This was mostly offset by a loan initially enters forbearance, within$3 million decrease in loan fees and charges.charges driven by lower ancillary fees.

18


Comparison to Prior Year to Date

The Mortgage Servicing segment reported net income of $19$32 million for the sixnine months ended JuneSeptember 30, 2020, compared to net income of $7$15 million for the sixnine months ended JuneSeptember 30, 2019. The $12$17 million increase in net income was driven by $2 million higher net interest income from an increase in average custodial balances due to higher average loan count and refinance activity. The higher loan count also drove an increase in servicing and subservicing fees and higher ancillary income, resulting in a $27$42 million increase in noninterest income. Compensationincome, a result of a decline in LIBOR-based fees paid to sub-servicing customers on custodial deposits, higher ancillary income driven by increases in forbearance and loss mitigation activities, and higher subservice fee income due to an increase in the average number of subserviced loans as well as an increase in the number of delinquent loans which carry a higher servicing charge. This was partially offset by a $14 million increase in compensation and benefits expense increased $9 millionprimarily due to business growth, including bringing default servicing in-house. Loan processing and other noninterest expense increased due to the increasein-house in loan volume, partially offset by the reduction in loan processing costs due to the corresponding benefit of brining default servicing in-house.late 2019. Other noninterest expense increased $7$14 million driven by an increase in loans servicesserviced and other fees.fees, including software costs and corporate allocations.

Other

    The Other segment includes the treasury functions, which include the impact of interest rate risk management, balance sheet funding activities and the investment securities portfolios, as well as other expenses of a corporate nature, including corporate staff, risk management, and legal expenses which are charged to the line of business segments. The Other segment charges each operating segment a daily funds transfer pricing rate on their average assets which resets more rapidly than the underlying borrowing costs resulting in an asset sensitive position. In addition, the Other segment includes revenue and expenses not directly assigned or allocated to the Community Banking, Mortgage Originations or Mortgage Servicing segments.
Three Months Ended,Six Months Ended, Three Months Ended,Nine Months Ended,
OtherOtherJune 30, 2020March 31, 2020ChangeJune 30, 2020June 30, 2019ChangeOtherSeptember 30,
2020
June 30,
2020
ChangeSeptember 30, 2020September 30, 2019Change
(Dollars in millions)(Dollars in millions)
Summary of OperationsSummary of OperationsSummary of Operations
Net interest incomeNet interest income$(25) $(2) $(23) $(27) $ $(28) Net interest income$(32)$(25)$(7)$(60)$— $(60)
Provision for credit lossesProvision for credit losses107   98  116  —  116  Provision for credit losses37 107 (70)153 149 
Net interest income after provision for credit lossesNet interest income after provision for credit losses(132) (11) (121) (143)  (144) Net interest income after provision for credit losses(69)(132)63 (213)(4)(209)
Net gain on loan salesNet gain on loan sales— — — — (1)
Loan administration income (expense)Loan administration income (expense)(6) (16) 10  (22) (30)  Loan administration income (expense)(3)(6)(26)(50)24 
Other noninterest incomeOther noninterest income   14  49  (35) Other noninterest income(3)20 58 (38)
Total noninterest incomeTotal noninterest income (10) 12  (8) 19  (27) Total noninterest income— (6)(15)
Compensation and benefitsCompensation and benefits43  34   77  65  12  Compensation and benefits41 43 (2)118 100 18 
Loan processing expenseLoan processing expense  —     Loan processing expense— (1)— 
Other noninterest expenseOther noninterest expense(103) (5) (98) (107)  (109) Other noninterest expense(30)(103)73 (137)(138)
Total noninterest expenseTotal noninterest expense(59) 30  (89) (28) 68  (96) Total noninterest expense11 (59)70 (17)103 (120)
Income before indirect overhead allocations and income taxesIncome before indirect overhead allocations and income taxes(71) (51) (20) (123) (48) (75) Income before indirect overhead allocations and income taxes(78)(71)(7)(202)(98)(104)
Indirect overhead allocationIndirect overhead allocation32  26   58  49   Indirect overhead allocation33 32 91 73 18 
Provision for income taxesProvision for income taxes(7) (7) —  (14) (3) (11) Provision for income taxes(7)(13)(9)(4)
Net income (loss)Net income (loss)$(32) $(18) $(14) $(51) $ $(55) Net income (loss)$(47)$(32)$(15)$(98)$(16)$(82)
Key MetricsKey MetricsKey Metrics
Average number of FTE employeesAverage number of FTE employees1,142  1,149  (7) 1,143  1,150  (7) Average number of FTE employees1,163 1,142 21 1,163 1,056 107 

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Comparison to Prior Quarter

    The Other segment reported a net loss of $47 million, for the three months ended September 30, 2020, compared to a net loss of $32 million for the three months ended June 30, 2020, compared to a net loss of $18 million for the three months ended March 31, 2020. The $14$15 million higher loss was primarily driven by a decrease in
net interest income as a result of the Bank’s overall asset sensitive position and the lower average rates throughout the secondthird quarter. The provision for credit losses increased $98decreased $70 million primarily as a result of the changessignificant provision taken in second quarter of 2020 due to our forecast of economic and credit conditions as impacted by COVID-19. The additional provision in the forecaststhird quarter of economic conditions2020 reflects our belief that the economy will continue to be challenged by the response to the COVID-19 pandemic for an extended period of time, especially as it relates to consumer loan forbearance and the commercial real estate sector. The provision for credit downgrades. The $98 millionlosses is then directly allocated to the other applicable segments through other noninterest expense. The majority of all other activity within the Other segment largely offsets and is allocated back to the operating segments, recorded as contra other noninterest expense.
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Comparison to Prior Year to Date

    The Other segment reported a net loss of $51$98 million, for the sixnine months ended JuneSeptember 30, 2020, compared to net incomeloss of $4$16 million for the sixnine months ended JuneSeptember 30, 2019. The $55$82 million decrease was primarily due to a $28$60 million decrease in net interest income as a result of the Bank’s overall asset sensitive position and the lower average rates during the sixnine months ended JuneSeptember 30, 2020 as compared to the sixnine months ended JuneSeptember 30, 2019. The sixnine months ended JuneSeptember 30, 2019 also includes a $25 million benefit from the DOJ Liability fair value adjustment. The provision for credit losses increased $116$149 million primarily as a result of thedue to changes in the forecasts of economic conditions and impacts of COVID-19. With the adoption of CECL on January 1, 2020, the difference between the consolidated provision for credit losses and the sum of total net charge-offs and the change in loan balances is still assigned to the Other segment. However, this amount now includes changes related to the economic forecasts, model changes, qualitative adjustments and credit downgrades. The $116 millionprovision for credit losses is then directly allocated to the other applicable segments through other noninterest expense. The majority of all other activity within the Other segment largely offsets and is allocated back to the operating segments, recorded as contra other noninterest expense.

Risk Management

    Certain risks are inherent in our business and include, but are not limited to, operational, strategic, credit, regulatory compliance, legal, reputational, liquidity, market and cybersecurity. We continuously invest in our risk management activities which are focused on ensuring we properly identify, measure and manage such risks across the entire enterprise to maintain safety and soundness and maximize profitability. We hold capital to protect us from unexpected loss arising from these risks.

    A comprehensive discussion of risks affecting us can be found in the Risk Factors section included in Part I, Item 1A of our Annual Report on Form 10-K for the year ended December 31, 2019 and in Part II, Item 1A of this Quarterly Report on Form 10-Q. Some of the more significant processes used to manage and control credit, market, liquidity and operational risks are described in the following paragraphs.

Credit Risk

    Credit risk is the risk of loss to us arising from an obligor’s inability or failure to meet contractual payment or performance terms. We provide loans, extend credit, and enter into financial derivative contracts, all of which have related credit risk. We manage credit risk using a thorough process designed to ensure we make prudent and consistent credit decisions. The process was developed with a focus on utilizing risk-based limits and credit concentrations while emphasizing diversification on a geographic, industry and customer level. The process utilizes documented underwriting guidelines, comprehensive documentation standards, and ongoing portfolio monitoring including the timely review and resolution of credits experiencing deterioration. These activities, along with the management of credit policies and credit officers’ delegated authority, are centrally managed by our credit risk team.

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    We maintain credit limits in compliance with regulatory requirements. Under HOLA, the Bank may not make a loan or extend credit to a single or related group of borrowers in excess of 15 percent of Tier 1 andplus Tier 2 capital plusand any portion of the allowance for credit losses not included in the Tier 2 capital. This limit was $333$371 million as of JuneSeptember 30, 2020. We maintain a more conservative maximum internal Bank credit limit than required by HOLA of $100 million to any one borrower/obligor relationship, with the exception of warehouse borrower/obligor relationships which have a higher internal Bank limit of $125 million. As of June 30,During 2020, the Board approved the extension of short-term “overlines” to certain warehouse borrowers as all advances are fully collateralized by residential mortgage loans and this asset class has had very low levels of historical loss, resulting in a temporary increase of the warehouse borrower limit to $175 million. We have a tracking and reporting process to monitor lending concentration levels, and all credit exposures to a single or related borrower that exceed $50 million must be approved by the Board of Directors.

    Our commercial loan portfolio has been built on our relationship-based lending strategy. We provide financing and banking products to our commercial customers in our core banking footprint and will follow those established customer relationships to meet their financing needs in areas outside of our footprint. We have also formed relationship lending on a national scale through our home builder finance and warehouse lending businesses. At JuneSeptember 30, 2020, we had $10.2$12.1 billion in our commercial loan portfolio with our warehouse lending and home builder finance businesses accounting for 6163 percent of the total. Of the remaining commercial loans in our portfolio, the majority of CRE and C&I loans were with customers who have established relationships within our core banking footprint.

    Credit risk within the commercial loan portfolio is managed using concentration limits based on line of business, industry, geography and product type. This is managed through the use of strict underwriting guidelines detailed in credit policies, ongoing loan level reviews, monitoring of the concentration limits and continuous portfolio risk management reporting. The commercial credit policy outlines the risks and underwriting requirements and provides a framework for all credit and lending activities. Our commercial loan credit policies consider maturity and amortization terms, maximum LTVs,
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minimum debt service coverage ratios, construction loan monitoring procedures, appraisal requirements, pro-forma analysis requirements and thresholds for product specific advance rates.

    We typically originate loans on a recourse basis with full or partial guarantees. On a limited basis, we may approve loans without recourse if sufficient consideration is provided in the loan structure. Non-recourse loans primarily have low LTVs, strong cash flow coverage or other mitigating factors supporting the lack of a guaranty. These guidelines also require an appraisal of pledged collateral prior to closing and on an as-needed basis when market conditions justify. We contract with a variety of independent licensed professional firms to conduct appraisals that are in compliance with our internal commercial credit and appraisal policies and regulatory requirements.

    Our commercial loan portfolio includes leveraged lending. The Bank defines a transaction as leveraged when two or more of the following conditions exist: 1) proceeds from the loan are used for buyouts, acquisitions, recapitalization or capital distributions, 2) the borrower's total funded debt to EBITDA ratio is greater than four or Senior Funded Debt to EBITDA ratio is greater than three, 3) the borrower withhas a high debt to net worth ratio within its industry or sector as defined by internal limits, and 4) debt leverage significantly exceeds industry norms or historical levels for leverage as defined by internal limits. Leveraged lending transactions typically result in leverage ratios that are significantly above industry norms or historical levels. Our leveraged lending portfolio and other loan portfolios with above-average default probabilities tend to behave similarly during a downturn in the general economy or a downturn within a specific sector. Consequently, we take steps to avoid undue concentrations by setting limits consistent with our appetite for risk and our financial capacity. In addition, there are specific underwriting conditions set for our leveraged loan portfolio and there is additional emphasis on certain items beyond the standard underwriting process including synergies, collateral shortfall and projections.

    Our commercial loan portfolio also includes loans that are part of the SNC Program. A SNC is defined as any loan or loan commitment of at least $100 million that is shared by three or more supervisedfederally regulated institutions. On an annual basis, a joint regulatory task force performs a risk assessment of all SNCs. When completed, these risk ratings are shared and our risk rating must be no better than the risk rating listed in the SNC assessment. Exposure and credit quality for SNCs are carefully monitored and reported internally.

    For our commercial real estate portfolio, including owner and nonowner-occupied properties and home builder finance lending, we obtain independent appraisals as part of our underwriting and monitoring process. These appraisals are reviewed by an internal appraisal group that is independent from our sales and credit teams.

    The home builder finance group is a national relationship-based lending platform that focuses on markets with strong housing fundamentals and higher population growth potential. The team primarily originates construction and development loans. We generally lend in metropolitan areas or counties where verifiable market statistics and data are readily available to
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support underwriting and ongoing monitoring. We also evaluate the jurisdictions and laws, demographic trends (age, population and income), housing characteristics and economic indicators (unemployment, economic growth, household income trends) for the geographies where our borrowers primarily operate. We engage independent licensed professionals to supply market studies and feasibility reports, environmental assessments and project site inspections to complement the procedures we perform internally. Further, we perform ongoing monitoring of the projects including periodic inspections of collateral and annual portfolio and individual credit reviews.

    The consumer loan portfolio has been built on strong underwriting criteria and within concentration limits intended to diversify our risk profile. We have built our consumer loan portfolio by adding high quality first mortgage loans to our balance sheet making up 5957 percent of our total consumer loan portfolio at JuneSeptember 30, 2020.
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Loans held-for-investment

    The following table summarizes amortized cost of our loans held-for-investment by category:
June 30, 2020% of TotalDecember 31, 2019% of TotalChangeSeptember 30, 2020% of TotalDecember 31, 2019% of TotalChange
(Dollars in millions) (Dollars in millions)
Consumer loansConsumer loansConsumer loans
Residential first mortgageResidential first mortgage$2,716  18.3 %$3,154  26.0 %$(438) Residential first mortgage$2,472 15.0 %$3,154 26.0 %$(682)
Home equity (1)
Home equity (1)
978  6.6 %1,024  8.4 %(46) Home equity (1)924 5.6 %1,024 8.4 %(100)
OtherOther898  6.1 %729  6.0 %169  Other973 5.9 %729 6.0 %244 
Total consumer loansTotal consumer loans4,592  31.0 %4,907  40.5 %(315) Total consumer loans4,369 26.5 %4,907 40.5 %(538)
Commercial loansCommercial loans— %Commercial loans
Commercial real estateCommercial real estate3,016  20.4 %2,828  23.3 %188  Commercial real estate2,996 18.2 %2,828 23.3 %168 
Commercial and industrialCommercial and industrial1,968  13.3 %1,634  13.5 %334  Commercial and industrial1,520 9.2 %1,634 13.5 %(114)
Warehouse lendingWarehouse lending5,232  35.3 %2,760  22.8 %2,472  Warehouse lending7,591 46.1 %2,760 22.8 %4,831 
Total commercial loansTotal commercial loans10,216  69.0 %7,222  59.5 %2,994  Total commercial loans12,107 73.5 %7,222 59.5 %4,885 
Total loans held-for-investmentTotal loans held-for-investment$14,808  100.0 %$12,129  100.0 %$2,679  Total loans held-for-investment$16,476 100.0 %$12,129 100.0 %$4,347 
(1)Includes second mortgages, HELOCs and HELOANs.

    Prior to COVID-19March 2020 we had continued to strengthen our Community Banking segment by growing our consumer and commercial real estate LHFI. OurDue to the COVID-19 pandemic, subsequent to March 2020 we have focused on managing credit in our CRE and C&I portfolios while growing our lower-risk, higher return warehouse lending portfolio. This drove growth in our commercial loan portfolio grew $3.0of $4.9 billion, or 4168 percent, from December 31, 2019 to JuneSeptember 30, 2020, led by growth in our warehouse lending portfolio due to increased refinance activity in the mortgage industry.2020. Our consumer loan portfolio decreased $315$538 million, or 611 percent, from December 31, 2019 to JuneSeptember 30, 2020. A $1692020 as a $244 million increase in other consumer loans was more than offset by a $438$682 million decrease in residential first mortgage loans due to higher refinance activity and lower originations innew closings to the HFI portfolio. Since COVID-19 began, we are focusing on our lower-risk, higher return warehouse lending portfolio while shifting to a credit management focus, rather than growth, on our remaining commercial portfolio due to economic conditions. At the present time, new relationships require approval of our CEO, Chief Credit Officer and Chief Lending Officer.
    
    Residential first mortgage loans. We originate or purchase various types of conforming and non-conforming fixed and adjustable rate loans underwritten using Fannie Mae and Freddie Mac guidelines for the purpose of purchasing or refinancing owner occupied and second home properties. We typically hold certain mortgage loans in LHFI that do not qualify for sale to the Agencies and that have an acceptable yield and risk profile. The LTV requirements on our residential first mortgage loans vary depending on occupancy, property type, loan amount, and FICO scores. Loans with LTVs exceeding 80 percent are required to obtain mortgage insurance. As of JuneSeptember 30, 2020, loans in this portfolio had an average current FICO score of 743738 and an average LTV of 6752 percent.

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    The following table presents amortized cost of our total residential first mortgage LHFI by major category:
June 30, 2020December 31, 2019September 30, 2020December 31, 2019
(Dollars in millions)(Dollars in millions)
Estimated LTVs (1)
Estimated LTVs (1)
Estimated LTVs (1)
Less than 80% and current FICO scores (2):
Less than 80% and current FICO scores (2):Less than 80% and current FICO scores (2):
Equal to or greater than 660Equal to or greater than 660$1,493  $2,263  Equal to or greater than 660$1,676 $2,263 
Less than 660Less than 66049  93  Less than 66092 93 
80% and greater and current FICO scores (2):
80% and greater and current FICO scores (2):80% and greater and current FICO scores (2):
Equal to or greater than 660Equal to or greater than 6601,040  687  Equal to or greater than 660624 687 
Less than 660Less than 660134  111  Less than 66080 111 
TotalTotal$2,716  $3,154  Total$2,472 $3,154 
Geographic regionGeographic regionGeographic region
CaliforniaCalifornia$998  $1,205  California$908 $1,205 
MichiganMichigan427  442  Michigan420 442 
TexasTexas185  205  Texas169 205 
WashingtonWashington169  181  Washington148 181 
FloridaFlorida147  214  Florida116 214 
ColoradoColorado77  68  Colorado69 68 
ArizonaArizona61 79 
IllinoisIllinois75  95  Illinois59 95 
Arizona67  79  
New YorkNew York61  84  New York56 84 
New JerseyNew Jersey41  49  New Jersey38 49 
OtherOther469  532  Other428 532 
TotalTotal$2,716  $3,154  Total$2,472 $3,154 
(1)LTVs reflect loan balance at the date reported, as a percentage of property values as appraised at loan origination.closing.
(2)FICO scores are updated at least on a quarterly basis or more frequently, if available.
        
    The following table presents amortized cost of our total residential first mortgage LHFI as of JuneSeptember 30, 2020, by year of origination:closing:
20202019201820172016 and PriorTotal20202019201820172016 and PriorTotal
(Dollars in millions)(Dollars in millions)
Residential first mortgage loansResidential first mortgage loans$167  $754  $360  $437  $998  $2,716  Residential first mortgage loans$274 $676 $305 $366 $851 $2,472 
Percent of totalPercent of total6.1 %27.8 %13.3 %16.1 %36.7 %100.0 %Percent of total11.1 %27.3 %12.3 %14.8 %34.5 %100.0 %

    Home equity. Our home equity portfolio includes HELOANs, second mortgage loans, and HELOCs. These loans require full documentation and are underwritten and priced in an effort to ensure credit quality and loan profitability. Our debt-to-income ratio on HELOANs and HELOCs is capped at 43 percent and 45 percent, respectively. We currently limit the maximum CLTV to 89.99 percent and FICO scores to a minimum of 660 for primary residences and 680 for second homes. Second mortgage loans and HELOANs are fixed rate loans and are available with terms up to 20 years. HELOC loans are variable-rate loans that contain a 10-year interest only draw period followed by a 20-year amortizing period. At JuneSeptember 30, 2020, HELOCs and HELOANs in a first lien position totaled $195$189 million. As of JuneSeptember 30, 2020, loans in this portfolio had an average current FICO score of 746 and an average CLTV of 7854 percent.

    Other consumer loans. Our other consumer loan portfolio consists of secured and unsecured loans originated through our indirect lending business, third party originationsclosings and our Community Banking segment.
    

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The following table presents amortized cost of our other consumer loan portfolio by purchase type:
June 30, 2020December 31, 2019September 30, 2020December 31, 2019
Balance% of PortfolioBalance% of PortfolioBalance% of PortfolioBalance% of Portfolio
(Dollars in millions) (Dollars in millions)
Indirect lendingIndirect lending$647  72 %$577  79 %Indirect lending$710 73 %$577 79 %
Point of SalePoint of Sale181  20 %63  %Point of Sale202 21 %63 %
OtherOther70  %89  12 %Other61 %89 12 %
Total other consumer loansTotal other consumer loans$898  100 %$729  100 %Total other consumer loans$973 100 %$729 100 %
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    At JuneSeptember 30, 2020, other consumer loans increased to $898$973 million compared to $729 million at December 31, 2019. The increase is primarily due to growth in our high quality, dealer relationship based, non-auto indirect lending business of which 6768 percent is secured by boats and 3332 percent secured by recreational vehicles.vehicles and our point of sale portfolio. As of JuneSeptember 30, 2020, loans in our indirect portfolio had an average current FICO score of 745.749. Point of sale loans include loans originated in conjunction with certain third-party financial technology companies.

    Commercial real estate loans. The commercial real estate portfolio contains loans collateralized by diversified property types which are primarily income producing in the normal course of business. The majority of our retail exposure is to neighborhood centers and single tenant locations, which include pharmacies and hardware stores. Generally, the maximum LTV is 80 percent, or 90 percent for owner-occupied real estate, and the minimum debt service coverage is 1.20. At JuneSeptember 30, 2020, our average LTV and average debt service coverage for our CRE portfolio, excluding owner-occupied real estate, was 5253 percent and 2.392.35 times, respectively. Our CRE loans primarily earn interest at a variable rate.

    We have established aOur national home builder finance program and at June 30, 2020,within our commercial portfolio contained $2.0 billion in commitments with $957$849 million in outstanding loans. Theseloans as of September 30, 2020. Certain of these loans are collateralized and included in our CRE portfolio while the remaining loans are unsecured and included in our C&I portfolio.

    As of JuneSeptember 30, 2020, our CRE portfolio included $215$187 million of SNCs and one leveraged lending loan of $4 million. The SNC portfolio had seventeen borrowers with an average UPB of $13$22 million and an average commitment of $20$34 million. There were no nonperforming SNC or leveraged loans as of JuneSeptember 30, 2020, and no SNC or leveraged loans outstanding were rated as special mention or substandard.

    The following table presents amortized cost of our total CRE LHFI by collateral location and collateral type:
MITXCACOFLOtherTotal% by collateral typeMITXCACOFLOtherTotal% by collateral type
(Dollars in millions)(Dollars in millions)
June 30, 2020
September 30, 2020September 30, 2020
Home builderHome builder$27  $205  $137  $166  $115  $202  $852  28.2 %Home builder$28 $171 $138 $142 $107 $181 $767 25.6 %
Owner occupiedOwner occupied333   28  —  10  53  428  14.2 %Owner occupied305 27 — 50 387 12.9 %
Multi familyMulti family185  68  28   10  133  432  14.3 %Multi family208 79 35 13 145 489 16.3 %
Retail (1)Retail (1)163  —  20   —  116  303  10.0 %Retail (1)163 — — 111 284 9.5 %
OfficeOffice178  19  —  —   60  259  8.6 %Office181 19 — — 55 257 8.6 %
HotelHotel125  —  25  —  —  82  232  7.7 %Hotel136 — 25 — — 94 255 8.5 %
Senior living facilitySenior living facility70  26  —  —   57  156  5.2 %Senior living facility75 25 — — 61 165 5.5 %
IndustrialIndustrial51   21  —   18  101  3.3 %Industrial52 — 25 — 25 108 3.6 %
Parking garage/lotParking garage/lot26    —   34  71  2.4 %Parking garage/lot48 — 33 92 3.1 %
Land-residential (2)Land-residential (2) —   —  18   34  1.1 %Land-residential (2)— — 19 0.6 %
Non-profit —   —     0.2 %
Shopping MallShopping Mall— 14 — — — 18 0.6 %
Single family residence(3)Single family residence(3) —  —  —  —    0.1 %Single family residence(3)— — — — 0.1 %
All other (3)(4)All other (3)(4)13  48  19    49  136  4.6 %All other (3)(4)15 48 21 18 47 152 5.1 %
TotalTotal$1,176  $386  $288  $180  $171  $815  $3,016  100.0 %Total$1,219 $355 $299 $158 $156 $809 $2,996 100.0 %
Percent by statePercent by state39.0 %12.8 %9.5 %6.0 %5.7 %27.0 %100.0 %Percent by state40.7 %11.8 %10.0 %5.3 %5.2 %27.0 %100.0 %
(1)Includes multipurpose retail space, neighborhood centers, shopping centers and single-use retail space.
(2)Includes home builder loansLoans secured by land. Land residential includes development and unimproved vacant land.
(3)Loans secured by 1-4 single family residence properties.
(4)All other primarily includes: mini-storage facilities, data centers, movie theaters, etc.

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    Commercial and industrial loans. Commercial and industrial LHFI facilities typically include lines of credit and term loans and leases to businesses for use in normal business operations to finance working capital, equipment and capital purchases, acquisitions and expansion projects. We lend to customers with a history of profitability and a long-term business model. Generally, leverage conforms to industry standards and the minimum debt service coverage is 1.20 times. The majority of our C&I loans earn interest at a variable rate.

    As of JuneSeptember 30, 2020, our C&I portfolio included $730$645 million of SNCs. We are the lead bank on 2126 percent of the SNCs. The services sector and the financial and insurance sector comprised the majority of the portfolio's NBV with 3028 and 3739 percent of the balance, respectively. The SNC portfolio had fiftyforty-nine borrowers with an average UPB of $15$13 million and an
24


average commitment of $25 million. There were no nonperforming loans or loans rated as special mention as of JuneSeptember 30, 2020, and loans totaling $21$26 million of NBVamortized cost were rated as substandard.

    As of JuneSeptember 30, 2020, our C&I portfolio included $397$327 million of leveraged lending, of which $252$212 million were SNCs. The manufacturing sector comprised 5149 percent of the leveraged lending portfolio, and the financial and insurance sector comprised 2125 percent. There were no nonperforming loans as of JuneSeptember 30, 2020, and loans totaling $27$21 million and $15$25 million were rated as special mention and substandard, respectively. Included in Financial & Insurance within our C&I portfolio, are $105$151 million in loans outstanding to 34 borrowers that are collateralized by MSR assets. Our amounts outstanding to those borrowers range from $29$10 million to $46$60 million and the ratio of the loan outstanding to the fair market value of the collateral ranges from 4121 percent to 5448 percent.

    The following table presents amortized cost of our total C&I LHFI by borrower's geographic location and industry type as defined by North American Industry Classification System (NAICS):
MICAOHINWITXNYNJSCCTOtherTotal% by industry
(Dollars in millions)
June 30, 2020
Financial & Insurance$93  $51  $38  $19  $62  $ $21  $20  $15  $64  $93  $481  24.4 %
Services99  31  18  —  —  42   41   —  92  333  16.9 %
Manufacturing159  14  —   —  —  28    —  73  289  14.7 %
Home Builder Finance—  69  —  —  —  —  —  12  —  —  34  115  5.8 %
Rental & Leasing86  —   —  —  —  15  —  —  10  16  134  6.8 %
Distribution78  —  —  —  —  —   18   —  15  114  5.8 %
Healthcare  —  —  —  —  —  15  —  —  14  39  2.0 %
Government & Education29  —  —  —  —  13  —   20  —  —  68  3.5 %
Servicing Advances—  —  —  —  —  —  —  —  —  —  15  15  0.8 %
Commodities —  —  —  —  —  —  —   —    0.4 %
Paycheck Protection Program (1)218  73  11  17    14   —  —  31  373  19.0 %
Total$767  $246  $74  $44  $65  $63  $81  $121  $47  $74  $386  $1,968  100.0 %
Percent by state39.0 %12.5 %3.8 %2.2 %3.3 %3.2 %4.1 %6.1 %2.4 %3.8 %19.6 %100.0 %
(1)Portfolio sold subsequent to quarter-end. See Note 19 - Subsequent Events for further information.
MICAOHINWITXMNNYSCCTOtherTotal% by industry
(Dollars in millions)
September 30, 2020
Financial & Insurance$92 $19 $21 $13 $— $31 $60 $67 $60 $$125 $493 32.4 %
Services103 39 — 28 21 — — 42 88 330 21.7 %
Manufacturing158 28 12 — — — — 52 264 17.4 %
Home Builder Finance— 12 — — — 58 — — — — 71 4.7 %
Rental & Leasing80 — 13 — — — — — — — 30 123 8.1 %
Distribution80 20 — — — — — — 14 117 7.7 %
Healthcare14 — — — — — — 13 38 2.5 %
Government & Education28 — 20 — — — — — 13 — 67 4.4 %
Servicing Advances— — — — — — — — — — 10 10 0.7 %
Commodities— — — — — — — — 0.5 %
Total$546 $116 $66 $44 $$137 $81 $67 $60 $60 $336 $1,520 100.0 %
Percent by state36.1 %7.6 %4.3 %2.9 %0.5 %9.0 %5.3 %4.4 %3.9 %3.9 %22.1 %100.0 %

    Warehouse lending. We have a national platform with relationship managers across the country. We offer warehouse lines of credit to other mortgage lenders which allow the lender to fund the closing of residential mortgage loans. Each extension, advance, or draw-down on the line is fully collateralized by residential mortgage loans and is paid off when the lender sells the loan to an outside investor or, in some instances, to the Bank. In response to COVID-19, we have increased credit requirements for government loans and lowered the advance rate for loans that we believe have higher risk, as well as not accepting jumbo or non-qualified mortgage loans as collateral.

    Underlying mortgage loans are predominantly originated using the Agencies' underwriting standards. The guideline for debt to tangible net worth is 15 to 1. The aggregate committed amount of adjustable-rate warehouse lines of credit granted to other mortgage lenders at JuneSeptember 30, 2020 was $8.1$10.0 billion, of which $5.2$7.6 billion was outstanding, compared to $4.2$4.8 billion at JuneSeptember 30, 2019, of which $2.6$3.2 billion was outstanding.

Credit Quality

    Our focus on effectively managing credit risk through our careful underwriting standards and processes has resulted in
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strong trends in certain credit quality characteristics in our loan portfolios. The credit quality of our loan portfolios is demonstrated by low delinquency levels, minimal charge-offs and low levels of nonperforming loans.

For all loan categories within the consumer and commercial loan portfolio, loans are placed on nonaccrual status when any portion of principal or interest is 90 days past due (or nonperforming), or earlier when we become aware of information indicating that collection of principal and interest is in doubt. While it is the goal of management to collect on loans, we attempt to work out a satisfactory repayment schedule or modification with past due borrowers and will undertake foreclosure proceedings if the delinquency is not satisfactorily resolved. Our practices regarding past due loans are designed to both assist borrowers in meeting their contractual obligations and minimize losses incurred by the Bank. When a loan is placed on nonaccrual status, the accrued interest income is reversed. Loans return to accrual status when principal and interest become current and are anticipated to be fully collectible.
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Nonperforming assets     

    The following table sets forth our nonperforming assets:
June 30, 2020December 31, 2019September 30, 2020December 31, 2019
(Dollars in millions)(Dollars in millions)
LHFILHFILHFI
Consumer loans
Residential first mortgageResidential first mortgage$19  $13  Residential first mortgage$22 $13 
Commercial and industrialCommercial and industrial10 — 
Home equityHome equity  Home equity
Other Consumer  
Other consumerOther consumer
Total nonperforming LHFITotal nonperforming LHFI23  16  Total nonperforming LHFI36 16 
TDRsTDRsTDRs
Residential first mortgageResidential first mortgage  Residential first mortgage
Home equityHome equity  Home equity
Total nonperforming TDRsTotal nonperforming TDRs10  10  Total nonperforming TDRs10 
Total nonperforming LHFI and TDRs (1)Total nonperforming LHFI and TDRs (1)33  26  Total nonperforming LHFI and TDRs (1)45 26 
Real estate and other nonperforming assets, netReal estate and other nonperforming assets, net 10  Real estate and other nonperforming assets, net10 
LHFSLHFS  LHFS
Total nonperforming assetsTotal nonperforming assets$47  $41  Total nonperforming assets$57 $41 
Nonperforming assets to total assets (2)Nonperforming assets to total assets (2)0.14 %0.15 %Nonperforming assets to total assets (2)0.17 %0.15 %
Nonperforming LHFI and TDRs to LHFINonperforming LHFI and TDRs to LHFI0.22 %0.21 %Nonperforming LHFI and TDRs to LHFI0.28 %0.21 %
Nonperforming assets to LHFI and repossessed assets (2)Nonperforming assets to LHFI and repossessed assets (2)0.27 %0.30 %Nonperforming assets to LHFI and repossessed assets (2)0.31 %0.30 %
(1)Includes less than 90 day past due performing loans placed on nonaccrual. Interest is not being accrued on these loans.
(2)Ratio excludes LHFS, which are recorded at fair value.

    The following table sets forth activity related to our total nonperforming LHFI and TDRs:
Three Months Ended,Six Months Ended,Three Months Ended,Nine Months Ended,
June 30, 2020March 31, 2020June 30, 2020June 30, 2019September 30,
2020
June 30,
2020
September 30, 2020September 30, 2019
(Dollars in millions)(Dollars in millions)
Beginning balanceBeginning balance$29  $26  $26  $22  Beginning balance$33 $29 $26 $22 
AdditionsAdditions12  10  22  78  Additions17 12 39 82 
ReductionsReductionsReductions— — 
Principal paymentsPrincipal payments(1) (6) (7) (2) Principal payments(3)(1)(11)(41)
Charge-offsCharge-offs(1) (1) (2) (33) Charge-offs(2)(1)(4)(34)
Return to Performing StatusReturn to Performing Status(6) —  (6) —  Return to Performing Status(1)(6)(6)(1)
Transfers to REOTransfers to REO—  —  —  (2) Transfers to REO— — — (2)
Total nonperforming LHFI and TDRs (1)Total nonperforming LHFI and TDRs (1)$33  $29  $33  $63  Total nonperforming LHFI and TDRs (1)$45 $33 $45 $26 
(1)Includes less than 90 day past due performing loans which are deemed nonaccrual. Interest is not being accrued on these loans.



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Delinquencies

    The following table sets forth loans 30-89 days past due in our LHFI portfolio:
June 30, 2020December 31, 2019September 30, 2020December 31, 2019
Amount% of LHFIAmount% of LHFIAmount% of LHFIAmount% of LHFI
(Dollars in millions)(Dollars in millions)
Performing loans past due 30-89:Performing loans past due 30-89:Performing loans past due 30-89:
Consumer loansConsumer loansConsumer loans
Residential first mortgageResidential first mortgage$11  0.41 %$ 0.29 %Residential first mortgage$0.05 %$0.08 %
Home equityHome equity 0.10 % 0.10 %Home equity0.01 %0.01 %
Other 0.33 % 0.55 %
Other consumerOther consumer0.02 %0.03 %
Total consumer loansTotal consumer loans15  0.33 %14  0.29 %Total consumer loans13 0.08 %14 0.12 %
Commercial Real Estate—  — %—  — %
Commercial and Industrial—  — %—  — %
Total commercial loans—  — %—  — %
Total performing loans past due 30-89 daysTotal performing loans past due 30-89 days$15  0.10 %$14  0.12 %Total performing loans past due 30-89 days$13 0.08 %$14 0.12 %

    For further information, see Note 4 - Loans Held-for-Investment.

Payment Deferrals

Beginning in March 2020, as a response to COVID-19, we offered our consumer customersborrowers principal and interest payment deferrals, andforbearance and/or extensions. Consumer customersborrowers were not required to provide proof of hardship to be granted aforbearance or payment deferral. Typically payment history is the primary tool used to identify consumer borrowers who are experiencing financial difficulty. Forbearance makesor payment deferrals make this determination more challenging. In addition, consumer customersborrowers who have requested forbearance or payment deferrals are not being aged and remain in the aging category they were in prior to forbearance or payment deferral.

    The table below summarizes borrowers in our consumer loan portfolios that are in forbearance or were granted a payment deferral:
As of September 30, 2020As of June 30, 2020
 Number of BorrowersUPBPercent of PortfolioNumber of BorrowersUPBPercent of Portfolio
(Dollars in millions)
Loans Held-For-Investment
Consumer loans
Residential first mortgage819$255 10.4 %885$292 10.8 %
Home equity82162 6.9 %1,01587 9.0 %
Other consumer88740 4.2 %1,40850 5.8 %
Total consumer loan deferrals/forbearance2,527$357 8.3 %3,308$429 9.5 %
Loans Held-For-Sale
Residential first mortgage142$71 1.6 %302$126 4.0 %

As of September 30, 2020, commercial borrowers requested and were granted $47 million of payment deferrals, and, of that amount, $19 million are deferrals of both principal and interest payments, $12 million are deferrals of principal only, and $16 million are deferrals of interest only. Commercial borrowers who have requested payment deferrals are not being aged and remain in the aging category they were in prior to payment deferral.

        The table below summarizes borrowers in our consumer loan portfolios that are in forbearance:
As of June 30, 2020
 Number of BorrowersUPBPercent of Portfolio
(Dollars in millions)
Loans Held-For-Investment
Consumer loans
Residential first mortgage885$292  10.8 %
Home equity1,01587  9.0 %
Other consumer1,40850  5.8 %
Total consumer loan deferrals3,308$429  9.5 %
Loans Held-For-Sale
Residential first mortgage302$126  4.0 %

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As of June 30, 2020, commercial customers requested and were granted $549 million of payment deferrals, and, of that amount, $333 million are deferrals of both principal and interest payments, $110 million are deferrals of principal only, and $106 million are deferrals of interest only. Commercial customers who have requested payment deferrals are not being aged and remain in the aging category they were in prior to payment deferral. The table below summarizes borrowers in our commercial loan portfolios that have requested and received payment deferral:
As of June 30, 2020As of September 30, 2020As of June 30, 2020
Number of BorrowersUPBPercent of PortfolioNumber of BorrowersUPBPercent of PortfolioNumber of BorrowersUPBPercent of Portfolio
(Dollars in millions)(Dollars in millions)
Loans Held-For-InvestmentLoans Held-For-InvestmentLoans Held-For-Investment
AutomotiveAutomotive8$44  28.4 %Automotive1$1.5 %8$44 28.4 %
Leisure & entertainmentLeisure & entertainment1315  12.1 %Leisure & entertainment2— 0.1 %1315 12.1 %
HealthcareHealthcare14 9.0 %Healthcare— — %149.0 %
OtherOther70108  6.6 %Other110.6 %70108 6.6 %
Total C&I deferralsTotal C&I deferrals105171  13.3 %Total C&I deferrals140.6 %105171 13.3 %
HotelHotel12132  56.3 %Hotel328 10.8 %12132 56.3 %
RetailRetail2491  29.1 %Retail— — %2491 29.1 %
Senior housingSenior housing1 5.0 %Senior housing— — %15.0 %
OtherOther98148  6.4 %Other711 0.4 %98148 6.4 %
Total CRE deferralsTotal CRE deferrals135378  12.5 %Total CRE deferrals1039 1.3 %135378 12.5 %
Warehouse deferralsWarehouse deferrals—  —  — %Warehouse deferrals— — — %— — — %
Total commercial loan deferrals (1)Total commercial loan deferrals (1)240$549  11.0 %Total commercial loan deferrals (1)24$47 1.0 %240$549 11.0 %
(1)Percent shown excludes warehouse loans.

The table below summarizes the percent of our residential loan servicing portfolio in forbearance as of JuneSeptember 30, 2020:
Loans in ForbearanceLoans in Forbearance
Borrowers making April, May and June PaymentsRemaining BorrowersTotal Loans in ForbearanceBorrowers making July, August and September PaymentsRemaining BorrowersTotal Loans in Forbearance
Total PopulationTotal PopulationBorrowers making July, August and September PaymentsRemaining BorrowersTotal Loans in Forbearance
Unpaid Principal Balance (1)Number of accountsUnpaid Principal Balance (1)Number of accountsUnpaid Principal Balance (1)Number of accountsPercent of UPBPercent of AccountsUnpaid Principal Balance (1)Number of accountsUnpaid Principal Balance (1)Number of accountsUnpaid Principal Balance (1)Number of accountsPercent of UPBPercent of Accounts
(Dollars in millions)(Dollars in millions)
Loan servicingLoan servicingLoan servicing
Subserviced for others (2)Subserviced for others (2)$174,384  854,216  $7,145  32,403  $13,808  59,692  12.0 %10.8 %Subserviced for others (2)$180,981 893,559 $5,654 26,529 $15,103 67,192 11.5 %10.5 %
Serviced for others (4)29,979  123,256  1,261  5,058  3,018  11,661  14.3 %13.6 %
Serviced for others (3) (4)Serviced for others (3) (4)37,908 148,868 950 3,908 3,081 12,217 10.6 %10.8 %
Serviced for own loan portfolio (3)(5)Serviced for own loan portfolio (3)(5)9,211  64,142  237  1,895  473  1,850  7.7 %5.8 %Serviced for own loan portfolio (3)(5)8,469 62,486 196 1,792 468 1,886 7.8 %5.9 %
Total loans servicedTotal loans serviced$213,574  1,041,614  $8,643  39,356  $17,299  73,203  12.1 %10.8 %Total loans serviced$227,358 1,104,913 $6,800 32,229 $18,652 81,295 11.2 %10.3 %
(1)UPB, net of write downs, does not include premiums or discounts.
(2)Loans subserviced for a fee for non-Flagstar owned loans or MSRs. Includes temporary short-term subservicing performed as a result of sales of servicing-released MSRs. Includes repossessed assets.
(3)Loans for which Flagstar owns the MSR.
(4)Of the $1.8 million of GNMA repurchase options on the balance sheet as of September 30, 2020, $1.7 billion relates to loans in forbearance and are included in remaining borrowers.
(5)Includes LHFI (residential first mortgage, home equity and other consumer), LHFS (residential first mortgage), and loans with government guarantees (residential first mortgage).

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The table below summarizes the percent of our residential loan servicing portfolio in forbearance as of June 30, 2020:
Loans in Forbearance
Borrowers making April, May and June PaymentsRemaining BorrowersTotal Loans in Forbearance
Total Population
Unpaid Principal Balance (1)Number of accountsUnpaid Principal Balance (1)Number of accountsUnpaid Principal Balance (1)Number of accountsPercent of UPBPercent of Accounts
(Dollars in millions)
Loan servicing
Subserviced for others (2)$174,384 854,216 $7,145 32,403 $13,808 59,692 12.0 %10.8 %
Serviced for others (3)29,979 123,256 1,261 5,058 3,018 11,661 14.3 %13.6 %
Serviced for own loan portfolio (4)9,211 64,142 237 1,895 473 1,850 7.7 %5.8 %
Total loans serviced$213,574 1,041,614 $8,643 39,356 $17,299 73,203 12.1 %10.8 %
(1) UPB, net of write downs, does not include premiums or discounts.
(2) Loans subserviced for a fee for non-Flagstar owned loans or MSRs. Includes temporary short-term subservicing performed as a result of sales of servicing-released MSRs.
(3) Loans for which Flagstar owns the MSR. Remaining borrowers includes $1.1 billion of GNMA repurchase options related to loans in forbearance.
(4) Includes LHFI (residential first mortgage, home equity and other consumer), LHFS (residential first mortgage), loans with government guarantees (residential first mortgage), and repossessed assets.
(4)Remaining borrowers includes $1.1 million of GNMA repurchase obligations

As the MSR owner for loans serviced for others, we are requiredthe Agencies require us to advance principal and interest for a period of up to four months and tax and insurance payments until the Agencies make us whole. on past due loans as follows:

Principal and InterestTaxes and Insurance
Fannie Mae and Freddie Mac4 monthsNo time limit
GNMANo time limitNo time limit

We anticipate servicing advances for these loans in forbearance to increase throughout the remainder of 2020. We believe that we have ample liquidity to handle the increase in servicing advances. We initially provide advances on a short-term basis for loans we subservice and are reimbursed by the MSR owner. Our advance receivable for our subserviced loans is therefore insignificant.

Troubled debt restructurings (held-for-investment)

    TDRs are modified loans in which a borrower demonstrates financial difficulties and for which a concession has been granted as a result. Nonperforming TDRs are included in nonaccrual loans. TDRs remain in nonperforming status until a borrower has made payments and is current for at least six consecutive months. Performing TDRs are not considered to be nonaccrual so long as we believe that all contractual principal and interest due under the restructured terms will be collected.

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    Beginning in March 2020, as a response to COVID-19, we offered our consumer and commercial customers principal and interest payment deferrals and extensions. We considered these programs in the context of whether or not the short-term modifications of these loans would constitute a TDR. We considered the Coronavirus Aid, Relief, and Economic Security Act (the "CARES Act"), interagency guidance and related guidance from the FASB, which provided that short-term modifications made on a good faith basis in response to COVID-19 to borrowers who were current prior to any relief are not required to be accounted for as TDRs. As a result, we have determined that these loans are not TDRs. We believe our application of the referenced guidance and accounting for these programs is appropriate.

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    The following table sets forth a summary of TDRs by performing status:
June 30, 2020December 31, 2019September 30, 2020December 31, 2019
(Dollars in millions)(Dollars in millions)
Performing TDRsPerforming TDRsPerforming TDRs
Consumer LoansConsumer LoansConsumer Loans
Residential first mortgageResidential first mortgage$20  $20  Residential first mortgage$20 $20 
Home equityHome equity15  18  Home equity14 18 
Commercial Real EstateCommercial Real Estate —  Commercial Real Estate— 
Total performing TDRsTotal performing TDRs40  38  Total performing TDRs39 38 
Nonperforming TDRsNonperforming TDRsNonperforming TDRs
Nonperforming TDRsNonperforming TDRs  Nonperforming TDRs
Nonperforming TDRs, performing for less than six monthsNonperforming TDRs, performing for less than six months  Nonperforming TDRs, performing for less than six months
Total nonperforming TDRsTotal nonperforming TDRs10  10  Total nonperforming TDRs10 
Total TDRsTotal TDRs$50  $48  Total TDRs$48 $48 
    
At JuneSeptember 30, 2020 our total TDR loans increased $2 million compared towere consistent with December 31, 2019, primarily due to anthe addition of a commercial real estate loan offset by principal payments and payoffs. Of our total TDR loans, 8081 percent and 79 percent were in performing status at JuneSeptember 30, 2020 and December 31, 2019.2019, respectively. For further information, see Note 4 - Loans Held-for-Investment.

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Allowance for Credit Losses

The following tables present the changes in the allowance for credit losses balance for the three and sixnine months ended JuneSeptember 30, 2020:
Three Months Ended June 30, 2020Three Months Ended September 30, 2020
Residential First MortgageHome EquityOther ConsumerCommercial Real EstateCommercial and IndustrialWarehouse LendingTotal LHFI Portfolio (1)Unfunded CommitmentsTotal ACLResidential First MortgageHome EquityOther ConsumerCommercial Real EstateCommercial and IndustrialWarehouse LendingTotal LHFI Portfolio (1)Unfunded CommitmentsTotal ACL
(Dollars in millions)(Dollars in millions)
Beginning allowance balanceBeginning allowance balance$46  $23  $16  $28  $18  $ $132  $20  $152  Beginning allowance balance$60 $28 $34 $83 $23 $$229 $21 $250 
Provision (benefit) for credit losses:Provision (benefit) for credit losses:Provision (benefit) for credit losses:
Loan volumeLoan volume(2) (1)  —   —   —   Loan volume(4)(1)— (4)(5)(1)
Economic forecast   14  (2) —  30   31  
Credit (2)   10  —  —  24  —  24  
Qualitative factor adjustments —  —  31   —  39  —  39  
Economic forecast (2)Economic forecast (2)(3)(3)(1)— — — (7)— (7)
Credit (3)Credit (3)(7)(4)13 12 — 15 — 15 
Qualitative factor adjustments (4)Qualitative factor adjustments (4)(7)11 21 — 21 
Charge-offsCharge-offs(2) (1) (2) —  —  —  (5) —  (5) Charge-offs(2)(1)(1)— — — (4)— (4)
Provision for charge-offsProvision for charge-offs   —  —  —   —   Provision for charge-offs— — — — 
RecoveriesRecoveries—    —  —  —   —   Recoveries— — — — — 
Ending allowance balanceEnding allowance balance$60  $28  $34  $83  $23  $ $229  $21  $250  Ending allowance balance$52 $29 $38 $89 $42 $$255 $25 $280 
(1) Excludes loans carried under the fair value option
(2) Includes changes in the individual evaluated reserve
Six Months Ended June 30, 2020
Residential First MortgageHome EquityOther ConsumerCommercial Real EstateCommercial and IndustrialWarehouse LendingTotal LHFI Portfolio (1)Unfunded CommitmentsTotal ACL
(Dollars in millions)
Beginning Balance ALLL$22  $14  $ $38  $22  $ $107  $ $110  
Impact of adopting ASC 32625  12  10  (14) (6) (4) 23   30  
Beginning allowance balance47  26  16  24  16   130  10  140  
Provision (benefit) for credit losses:
Loan volume(4) (1)    —   —   
Economic forecast14    15  (3) —  35  11  46  
Credit (2) (2)  10  —  —  17  —  17  
Qualitative factor adjustments—  —  —  32   —  39  —  39  
Charge-offs(3) (2) (3) —  —  —  (8) —  (8) 
Provision for charge-offs   —  —  —   —   
Recoveries—    —  —  —   —   
Ending allowance balance$60  $28  $34  $83  $23  $ $229  $21  $250  
(1) Excludes loans carried under the fair value option.
(2) Includes changes in the lifetime loss rate based on current economic forecasts as compared to forecasts used in the prior quarter.
(3) Includes changes in the probability of default and severity of default based on current borrower and guarantor characteristics, as well as individually evaluated reserves.
(4) Includes $10 million of unallocated reserve attributed to various portfolios for presentation purposes.
(1) Excludes loans carried under the fair value option.
(2) Includes changes in the lifetime loss rate based on current economic forecasts as compared to forecasts used in the prior quarter.
(3) Includes changes in the probability of default and severity of default based on current borrower and guarantor characteristics, as well as individually evaluated reserves.
(4) Includes $10 million of unallocated reserve attributed to various portfolios for presentation purposes.
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Nine Months Ended September 30, 2020
Residential First MortgageHome EquityOther ConsumerCommercial Real EstateCommercial and IndustrialWarehouse LendingTotal LHFI Portfolio (1)Unfunded CommitmentsTotal ACL
(Dollars in millions)
Beginning balance ALLL$22 $14 $$38 $22 $$107 $$110 
Impact of adopting ASC 32625 12 10 (14)(6)(4)23 30 
Beginning allowance balance47 26 16 24 16 130 10 140 
Provision (benefit) for credit losses:
Loan volume(8)(2)(1)— 
Economic forecast (2)11 — 15 (3)— 28 11 39 
Credit (3)(4)(1)23 12 — 32 — 32 
Qualitative factor adjustments (4)25 18 60 — 60 
Charge-offs(5)(3)(4)— — — (12)— (12)
Provision for charge-offs— — — 12 — 12 
Recoveries— — — — — 
Ending allowance balance$52 $29 $38 $89 $42 $$255 $25 $280 
(1) Excludes loans carried under the fair value optionoption.
(2) Includes changes in the individuallifetime loss rate based on current economic forecasts as compared to forecasts used in the prior quarter.
(3) Includes changes in the probability of default and severity of default based on current borrower and guarantor characteristics, as well as individually evaluated reserves.
(4) Includes $10 million of unallocated reserve attributed to various portfolios for presentation purposes.

The allowance for credit losses was $250$280 million at JuneSeptember 30, 2020, compared to $152$250 million at March 31, 2020,June 30, 2020. The increase in the allowance is primarily reflective of changes in our economic forecast and judgment we applied related to those forecasts and underlying borrower credit as a result of the ongoing COVID-19 pandemic between March 31,June 30, 2020 and JuneSeptember 30, 2020. We utilized the Moody’s JuneSeptember scenarios in our forecast: a growth forecast, weighted at 30 percent; a baseline forecast, weighted at 40 percent; and an adverse forecast, weighted at 30 percent. The resulting composite forecast for the secondthird quarter 2020 was worse thanroughly equivalent to the scenario used in the firstsecond quarter 2020. Unemployment ends the year at 10 percent and recovers only slightly in 2021. GDP recovers only slightly by the end of the year from current levels and does not return to thenear pre-COVID level until mid-2022.2024. HPI decreases 2 percent from early 2020mid-2020 through 2021.

The worsening of our economic forecast increased the ACL by $31 million from March 31, 2020. In addition to this increase, we We judgmentally increased the qualitative reserves by $39$21 million, primarily in our CRE and C&I portfolios, guided by the model output from Moody's adverse scenario, and our judgment relating to industries and borrowers we believe could be more exposed to the stressful conditions in our forecast. In addition, we reviewed ourforecast, uncertainty related to loans in deferral statusforbearance and proactively downgraded loans totaling approximately $180 million UPBour judgment regarding economic uncertainty including the impact from "pass" status during the quarter, resulting in an increase of $24 million to the ACL. This resulted in an increase to our reserves of approximately $98 million, which includes an increase in our reserves for unfunded commitments of $1 million.
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upcoming national election and additional government stimulus.

    The allowance as a percentage of LHFI was 1.7 percent at JuneSeptember 30, 2020 compared to 0.9 percent at December 31, 2019. Excluding warehouse, the allowance as a percentage of LHFI was 3.1 percent at September 30, 2020 compared to 1.1 percent at December 31, 2019. The increase in the allowance, as a percentage of LHFI is reflective of the additional increases to the allowance to reflect the change in economic and credit forecast used between December 31, 2019 and June 30, 2020.during that period. At JuneSeptember 30, 2020, we had a 2.72.8 percent and 1.21.3 percent allowance coverage on our consumer loan portfolio and our commercial loan portfolio, respectively.

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The following tables set forth certain information regarding the allocation of our allowance to each loan category, including the allowance amount as a percentage of amortized cost:cost and average loan life:
June 30, 2020September 30, 2020
LHFI Portfolio (2)Percent of
Portfolio
Allowance Amount (1)Allowance as a Percent of Loan Portfolio LHFI Portfolio (1)Percent of
Portfolio
Allowance Amount (2)Allowance as a Percent of Loan PortfolioWeighted Average Loan Life
Consumer loansConsumer loansConsumer loans
Residential first mortgageResidential first mortgage$2,702  18.3 %$60  2.2 %Residential first mortgage$2,459 14.9 %$52 2.1 %4
Home equityHome equity976  6.6 %28  2.9 %Home equity922 5.6 %29 3.1 %3
Other consumerOther consumer898  6.1 %36  4.0 %Other consumer973 5.9 %39 4.0 %3
Total consumer loansTotal consumer loans4,576  30.9 %124  2.7 %Total consumer loans4,354 26.5 %120 2.8 %
Commercial loansCommercial loansCommercial loans
Commercial real estateCommercial real estate$3,016  20.4 %$99  3.3 %Commercial real estate$2,996 18.2 %$106 3.5 %2
Commercial and industrialCommercial and industrial1,968  13.3 %26  1.3 %Commercial and industrial1,520 9.2 %47 3.1 %2
Warehouse lendingWarehouse lending5,232  35.4 % — %Warehouse lending7,591 46.1 %0.1 %— 
Total commercial loansTotal commercial loans10,216  69.1 %126  1.2 %Total commercial loans12,107 73.5 %160 1.3 %
Total consumer and commercial loansTotal consumer and commercial loans$14,792  100.0 %$250  1.7 %Total consumer and commercial loans$16,461 100.0 %$280 1.7 %
Total consumer and commercial loans excluding warehouseTotal consumer and commercial loans excluding warehouse$8,870 53.9 %$273 3.1 %
(1) Excludes loans carried under the fair value option
(2) Includes allowance for loan losses and reserve for unfunded commitments
(2)
December 31, 2019
 LHFI Portfolio (1)Percent of
Portfolio
Allowance Amount (2)Allowance as a Percent of Loan PortfolioWeighted Average Loan Life
Consumer loans
Residential first mortgage$3,145 26.0 %$22 0.7 %5
Home equity1,021 8.4 %14 1.4 %3
Other consumer729 6.0 %0.8 %2
Total consumer loans4,895 40.4 %42 0.9 %
Commercial loans
Commercial real estate$2,828 23.3 %$40 1.4 %2
Commercial and industrial1,634 13.5 %23 1.4 %1
Warehouse lending2,760 22.8 %0.2 %— 
Total commercial loans7,222 59.6 %68 0.9 %
Total consumer and commercial loans$12,117 100.0 %$110 0.9 %
Total consumer and commercial loans excluding warehouse$9,357 77.2 %$105 1.1 %
(1) Excludes loans carried under the fair value option
December 31, 2019
 LHFI Portfolio (2)Percent of
Portfolio
Allowance Amount (1)Allowance as a Percent of Loan Portfolio
Consumer loans
Residential first mortgage$3,145  26.0 %$22  0.7 %
Home equity1,021  8.4 %14  1.4 %
Other consumer729  6.0 % 0.8 %
Total consumer loans4,895  40.4 %42  0.9 %
Commercial loans
Commercial real estate$2,828  23.3 %$40  1.4 %
Commercial and industrial1,634  13.5 %23  1.4 %
Warehouse lending2,760  22.8 % 0.2 %
Total commercial loans7,222  59.6 %68  0.9 %
Total consumer and commercial loans$12,117  100.0 %$110  0.9 %
(1)(2) Includes allowance for loan losses and reserve for unfunded commitments
(2) Excludes loans carried under the fair value option

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        The following table presents additional information on each class of loans in our LHFI portfolio, including amortized cost and average loan life:
June 30, 2020December 31, 2019
 LHFI PortfolioWeighted Average Loan LifeLHFI PortfolioWeighted Average Loan Life
Consumer loans
Residential first mortgage$2,702   $3,145   
Home equity976   1,021   
Other consumer898   729   
Total consumer loans4,576  4,895  
Commercial loans
Commercial real estate3,016   2,828   
Commercial and industrial1,968   1,634   
Warehouse lending5,232  —  2,760  —  
Total commercial loans10,216  7,222  
Total consumer and commercial loans (1)$14,792  $12,117  
(1) Excludes loans carried under the fair value option

Market Risk

    Market risk is the risk of reduced earnings and/or declines in the net market value of the balance sheet due to changes in market rates. Our primary market risk is interest rate risk which impacts our net interest income, fee income related to interest sensitive activities such as mortgage originationclosing and servicing income, and loan and deposit demand.

We are subject to interest rate risk due to:

The maturity or repricing of assets and liabilities at different times or for different amounts
Differences in short-term and long-term market interest rate changes
The remaining maturity of various assets or liabilities may shorten or lengthen as interest rates change

    Our ALCO, which is composed of our executive officers and certain members of other management, monitors interest rate risk on an ongoing basis in accordance with policies approved by our board of directors. The ALCO reviews interest rate positions and considers the impact projected interest rate scenarios have on earnings, capital, liquidity, business strategies, and other factors. However, management has the latitude to change interest rate positions within certain limits if, in management's judgment, the change will enhance profitability or minimize risk.
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    To assess and manage interest rate risk, sensitivity analysis is used to determine the impact on earnings and the net market value of the balance sheet across various interest rate scenarios, balance sheet trends, and strategies.

Net interest income sensitivity

    Management uses a simulation model to analyze the sensitivity of net interest income to changes in interest rates across various interest rate scenarios which demonstrates the level of interest rate risk inherent in the existing balance sheet. The analysis holds the current balance sheet values constant and does not take into account management intervention. In addition, we assume certain correlation rates, often referred to as a “deposit beta,” for interest-bearing deposits, wherein the rates paid to customers change relative to changes in benchmark interest rates. The effect on net interest income over a 12 month12-month time horizon due to hypothetical changes in market interest rates is presented in the table below. In this interest rate shock simulation, as of the periods presented, interest rates have been adjusted by instantaneous parallel changes rather than in a ramp simulation which applies interest rate changes over time. All rates, short-term and long-term, are changed by the same amount (e.g. plus or minus 100 basis points) resulting in the shape of the yield curve remaining unchanged.
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June 30, 2020
September 30, 2020September 30, 2020
ScenarioScenarioNet interest income$ Change% ChangeScenarioNet interest income$ Change% Change
(Dollars in millions)(Dollars in millions)
100100$640  $62  10.6 %100$677 $80 13.5 %
ConstantConstant$578  $—  — %Constant$596 $— — %
(100)(100)N/M(100)N/M
December 31, 2019December 31, 2019December 31, 2019
ScenarioScenarioNet interest income$ Change% ChangeScenarioNet interest income$ Change% Change
(Dollars in millions)(Dollars in millions)
100100$592  $34  6.0 %100$592 $34 6.0 %
ConstantConstant$559  $—  — %Constant$559 $— — %
(100)(100)$520  $(39) (6.9)%(100)$520 $(39)(6.9)%

    In the net interest income simulations, our balance sheet exhibits asset sensitivity. When interest rates rise our net interest income increases. Conversely, when interest rates fall our net interest income decreases. At JuneSeptember 30, 2020, the $19$37 million increase in net interest income in the constant scenario as compared to that at December 31, 2019 was primarily driven by the growth in our interest earning assets partially offset by lower short termshort-term market rates.

    The net interest income sensitivity analysis has certain limitations and makes various assumptions. Key elements of this interest rate risk exposure assessment include maintaining a static balance sheet and parallel rate shocks. Future interest rates not moving in a parallel manner across the yield curve, how the balance sheet will respond and shift based on a change in future interest rates and how the Company will respond are not included in this analysis and limit the predictive value of these scenarios.

Economic value of equity

    Management also utilizes EVE, a point in time analysis of the economic value of our current balance sheet position, which measures interest rate risk over a longer term. The EVE calculation represents a hypothetical valuation of equity, and is defined as the market value of assets, less the market value of liabilities, adjusted for the market value of off-balance sheet instruments. The assessment of both the short-term earnings (Net Interest Income Sensitivity) and long-term valuation (EVE) approaches, rather than Net Interest Income Sensitivity alone provides a more comprehensive analysis of interest rate risk exposure.
    There are assumptions and inherent limitations in any methodology used to estimate the exposure to changes in market interest rates and as such, sensitivity calculations used in this analysis are hypothetical and should not be considered to be predictive of future results. This analysis evaluates risks to the current balance sheet only and does not incorporate future growth assumptions. Additionally, the analysis assumes interest rate changes are instantaneous and the new rate environment is constant but does not include actions management may undertake to manage risk in response to interest rate changes. Each rate scenario reflects unique prepayment and repricing assumptions. Management derives these assumptions by considering published market prepayment expectations, repricing characteristics, our historical experience, and our asset and liability management strategy. This analysis assumes that changes in interest rates may not affect or could partially affect certain instruments based on their characteristics.

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    The following table is a summary of the changes in our EVE that are projected to result from hypothetical changes in market interest rates as well as our internal policy limits for changes in our EVE based on the different scenarios. The interest rates, as of the dates presented, are adjusted by instantaneous parallel rate increases and decreases as indicated in the scenarios shown in the table below.
June 30, 2020December 31, 2019
September 30, 2020September 30, 2020December 31, 2019
ScenarioScenarioEVEEVE%$ Change% ChangeScenarioEVEEVE%$ Change% ChangePolicy LimitsScenarioEVEEVE %$ Change% ChangeScenarioEVEEVE %$ Change% ChangePolicy Limits
(Dollars in millions)(Dollars in millions)(Dollars in millions)
300300$3,991  14.6 %$602  17.7 %300$3,147  13.6 %$150  5.0 %22.5 %300$3,643 12.4 %$710 24.2 %300$3,147 13.6 %$150 5.0 %22.5 %
200200$3,851  14.1 %$461  13.6 %200$3,152  13.7 %$155  5.2 %15.0 %200$3,495 11.9 %$562 19.2 %200$3,152 13.7 %$155 5.2 %15.0 %
100100$3,672  13.5 %$282  8.3 %100$3,103  13.5 %$106  3.5 %7.5 %100$3,287 11.2 %$354 12.1 %100$3,103 13.5 %$106 3.5 %7.5 %
CurrentCurrent$3,390  12.4 %$—  — %Current$2,997  13.0 %$—  — %— %Current$2,933 10.0 %$— — %Current$2,997 13.0 %$— — %— %
(100)(100)N/M(100)$2,832  12.3 %$(165) (5.5)%7.5 %(100)N/M(100)$2,832 12.3 %$(165)(5.5)%7.5 %

    Our balance sheet exhibits asset sensitivity in various interest rate scenarios. The increase in EVE as rates raise is the result of the amount of assets that would be expected to reprice exceeding the amount of liabilities repriced. This increased as of JuneSeptember 30, 2020 compared to December 31, 2019 due to the long termaddition of pay fixed interest rate funding actions discussed above.swaps. At JuneSeptember 30, 2020 and December 31, 2019, for each scenario shown, the percentage change in our EVE is within our Board policy limits.

Derivative financial instruments

    As a part of our risk management strategy, we use derivative financial instruments to minimize fluctuation in earnings caused by market risk. We use forward sales commitments to hedge our unclosed mortgage originationclosing pipeline and funded mortgage LHFS. All of our derivatives and mortgage loan production originated for sale are accounted for at fair market value. Changes to our unclosed mortgage originationclosing pipeline are based on changes in fair value of the underlying loan, which is impacted most significantly by changes in interest rates and changes in the probability that the loan will not fund within the terms of the commitment, referred to as a fallout factor or, inversely, a pull-through rate. Market risk on interest rate lock commitments and mortgage LHFS is managed using corresponding forward sale commitments. The adequacy of these hedging strategies, and the ability to fully or partially hedge market risk, rely on various assumptions or projections, including a fallout factor, which is based on a statistical analysis of our actual rate lock fallout history. For further information, see Note 8 - Derivative Financial Instruments and Note 16 - Fair Value Measurements.

Mortgage Servicing Rights (MSRs)

    Our MSRs are sensitive to interest rate volatility and are highly susceptible to prepayment risk, basis risk, market volatility and changes in the shape of the yield curve. We utilize derivatives, including interest rate swaps and swaptions, as part of our overall hedging strategy to manage the impact of changes in the fair value of the MSRs, however these risk management strategies do not completely eliminate repricing risk. Our hedging strategies rely on assumptions and projections regarding assets and general market factors, many of which are outside of our control. For further information, see Note 7 - Mortgage Servicing Rights, Note 8 - Derivative Financial Instruments and Note 16 - Fair Value Measurements. 

Liquidity Risk

    Liquidity risk is the risk that we will not have sufficient funds, at a reasonable cost, to meet current and future cash flow needs as they become due. The liquidity of a financial institution reflects the ability to, at a reasonable cost, meet loan demand, to accommodate possible outflows in deposits and to take advantage of interest rate and market opportunities. The ability of a financial institution to meet current financial obligations is a function of the balance sheet structure, the ability to liquidate assets, and access to various sources of funds.

Parent Company Liquidity

    The Company currently obtains its liquidity primarily from dividends from the Bank. The primary uses of the Company's liquidity are debt service, operating expenses and the payment of cash dividends which were increased to $0.05 per share in the first quarter 2020. The Company holds $246 million of senior notes which are scheduled to mature on July 15, 2021. At JuneSeptember 30, 2020, the Company held $315$305 million of cash on deposit at the Bank, for future cash outflows for an
34


amount sufficient to service the senior notes, repay the senior notes at maturity, pay dividends and cover the operating expenses of the Company.
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    The OCC and the FRB regulate all capital distributions made by the Bank, directly or indirectly, to the holding company, including dividend payments. Whether an application or notice is required is based on a number of factors including whether the institution qualifies for expedited treatment under the OCC rules and regulations or if the total amount of all capital distributions (including each proposed capital distribution) for the applicable calendar year exceeds net income for that year to date plus the retained net income for the preceding two years, or the Bank would not be at least adequately capitalized following the dividend. Additional restrictions on dividends apply if the Bank fails the QTL test. As of JuneSeptember 30, 2020, the BankBank is in compliance with the QTL test. At JuneSeptember 30, 2020, the Bank is able to pay dividends to the holding company of approximately $217$249 million without submitting an application to the OCC and remain well capitalized.

Bank Liquidity
    
    Our primary sources of funding are deposits from retail and government customers, custodial deposits related to loans we service and FHLB borrowings. We use the FHLB of Indianapolis as a significant source for funding our residential mortgage origination business due to the flexibility in terms which allows us to borrow or repay borrowings as daily cash needs require. The amount we can borrow, or the value we receive for the assets pledged to our liquidity providers, varies based on the amount and type of pledged collateral, as well as the perceived market value of the assets and the "haircut" of the market value of the assets. That value is sensitive to the pricing and policies of our liquidity providers and can change with little or no notice.

    Further, other sources of liquidity include our LHFS portfolio and unencumbered investment securities. We primarily originate agency-eligible LHFS and therefore the majority of new residential first mortgage loan originationsclosings are readily convertible to cash, either by selling them as part of our monthly agency sales, RMBS, private party whole loan sales, or by pledging them to the FHLB and borrowing against them. In addition, we have the ability to sell unencumbered investment securities or use them as collateral. At JuneSeptember 30, 2020, we had $2.7$2.5 billion available in unencumbered investment securities.

    Our primary measure of liquidity is a ratio of ready liquidity to volatile funding, the volatile funds coverage ratio (“VFCR”), which was 76.88 percent as of June 30, 2020.. The VFCR is a liquidity coverage ratio that is customized to our business and ensures we have adequate coverage to meet our liquidity needs during times of liquidity stress. Volatile funds are the portion of the Bank’s funding identified as being at a higher risk of runoff in times of stress. Ready liquidity consists of cash on reserve at the Federal Reserve and unused borrowing capacity provided by the loan and investments portfolios. The VFCR is calculated, reported, and forecasted daily as part of our liquidity management framework.framework and was 59 percent as of September 30, 2020.
    
    Our liquidity position is continuously monitored and adjustments are made to the balance between sources and uses of funds as deemed appropriate. We balance the liquidity of our loan assets to our available funding sources. Our LHFI portfolio is funded with stable core deposits whereas our warehouse loans and LHFS may be funded with FHLB borrowings and custodial deposits. Warehouse loans are typically more liquid than other loan assets, as loans are paid within a short amount of time, when the lender sells the loan to an outside investor or, in some instances, to the Bank. As not all asset categories require the same level of liquidity, our loan-to-deposit ratio shows how we manage our liquidity position, how much liquidity we have and the agility of our balance sheet. The Company's average HFI loan-to-deposit ratio, was 7775.9 percent as of Junefor the three months ended September 30, 2020. Excluding warehouse loans, which have draws that typically pay off within a few weeks, and custodial deposits, which represent mortgage escrow accounts on deposit with the Bank, the average HFI loan-to-deposit ratio was 8574.8 percent as of Junefor the three months ended September 30, 2020.

    As governed and defined by our Board liquidity policy, we maintain adequate excess liquidity levels appropriate to cover unanticipated liquidity needs. In addition to this liquidity, we also maintain targeted minimum levels of unused borrowing capacity as another cushion against unexpected liquidity needs. Each business day, we forecast 90 days of daily cash needs. This allows us to determine our projected near term daily cash fluctuations and also to plan and adjust, if necessary, future activities. As a result, in an adverse environment, we believe we would be able to make adjustments to operations as required to meet the liquidity needs of our business, including adjusting deposit rates to increase deposits, planning for additional FHLB borrowings, accelerating sales of LHFS (agencies and/or private), selling LHFI or investment securities, borrowing through the use of repurchase agreements, reducing originations,closings, making changes to warehouse funding facilities, or borrowing from the discount window.

    Management is not aware of any events that are reasonably likely to have a material adverse effect on our liquidity.

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    The following table presents primary sources of funding as of the dates indicated:

June 30, 2020December 31, 2019ChangeSeptember 30, 2020December 31, 2019Change
(Dollars in millions)(Dollars in millions)
Retail depositsRetail deposits$9,770  $9,164  $606  Retail deposits$9,747 $9,164 $583 
Government depositsGovernment deposits1,193  1,213  (20) Government deposits1,748 1,213 535 
Wholesale depositsWholesale deposits867  633  234  Wholesale deposits1,034 633 401 
Custodial depositsCustodial deposits6,068  4,136  1,932  Custodial deposits7,416 4,136 3,280 
Total depositsTotal deposits17,898  15,146  2,752  Total deposits19,945 15,146 4,799 
FHLB advances and other short-term debtFHLB advances and other short-term debt4,554  4,815  (261) FHLB advances and other short-term debt3,426 4,815 (1,389)
Other long-term debtOther long-term debt493  496  (3) Other long-term debt493 496 (3)
Total borrowed fundsTotal borrowed funds5,047  5,311  (264) Total borrowed funds3,919 5,311 (1,392)
Total fundingTotal funding$22,945  $20,457  $2,488  Total funding$23,864 $20,457 $3,407 

    The following table presents certain liquidity sources and borrowing capacity as of the dates indicated:
June 30, 2020December 31, 2019ChangeSeptember 30, 2020December 31, 2019Change
(Dollars in millions)(Dollars in millions)
Federal Home Loan Bank advancesFederal Home Loan Bank advancesFederal Home Loan Bank advances
Outstanding advancesOutstanding advances$3,560  $4,345  $(785) Outstanding advances$2,755 $4,345 $(1,590)
Line of credit —   
Total used borrowing capacityTotal used borrowing capacity$3,564  $4,345  $(781) Total used borrowing capacity$2,755 $4,345 $(1,590)
Borrowing capacity:Borrowing capacity:Borrowing capacity:
Collateralized borrowing capacityCollateralized borrowing capacity$3,244  $2,345  $899  Collateralized borrowing capacity$3,057 $2,345 $712 
Line of creditLine of credit26  30  (4) Line of credit30 30 — 
Total unused borrowing capacityTotal unused borrowing capacity$3,270  $2,375  $895  Total unused borrowing capacity$3,087 $2,375 $712 
FRB discount windowFRB discount windowFRB discount window
Collateralized borrowing capacityCollateralized borrowing capacity$1,623  $758  $865  Collateralized borrowing capacity$1,745 $758 $987 
Paycheck Protection Program liquidity facility
Outstanding advances$325  $—  $325  
Borrowing capacity:
Collateralized borrowing capacity$55  $—  $55  
Unencumbered investment securitiesUnencumbered investment securitiesUnencumbered investment securities
Agency - Commercial (1)Agency - Commercial (1)$1,512  $1,257  $255  Agency - Commercial (1)$1,399 $1,257 $142 
Agency - Residential (1)Agency - Residential (1)1,068  1,180  (112) Agency - Residential (1)956 1,180 (224)
Municipal obligationsMunicipal obligations26  26  —  Municipal obligations25 26 (1)
Corporate debt obligationsCorporate debt obligations76  77  (1) Corporate debt obligations70 77 (7)
OtherOther  —  Other— 
Total unencumbered investment securitiesTotal unencumbered investment securities$2,683  $2,541  $142  Total unencumbered investment securities$2,451 $2,541 $(90)
    (1) These are not currently pledged to the FHLB but are eligible to be pledged, at our discretion.

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Deposits

    The following table presents the composition of our deposits:
June 30, 2020December 31, 2019 September 30, 2020December 31, 2019
Balance% of DepositsBalance% of DepositsChangeBalance% of DepositsBalance% of DepositsChange
(Dollars in millions)(Dollars in millions)
Retail depositsRetail depositsRetail deposits
Branch retail depositsBranch retail depositsBranch retail deposits
Savings accountsSavings accounts$3,166  17.7 %$3,030  20.0 %$136  Savings accounts$3,347 16.8 %$3,030 20.0 %$317 
Certificates of deposit/CDARS (1)Certificates of deposit/CDARS (1)1,826  10.2 %2,353  15.5 %(527) Certificates of deposit/CDARS (1)1,525 7.6 %2,353 15.5 %(828)
Demand deposit accountsDemand deposit accounts1,606  9.0 %1,318  8.7 %288  Demand deposit accounts1,573 7.9 %1,318 8.7 %255 
Money market demand accountsMoney market demand accounts492  2.7 %495  3.3 %(3) Money market demand accounts487 2.4 %495 3.3 %(8)
Total branch retail depositsTotal branch retail deposits7,090  39.6 %7,196  47.5 %(106) Total branch retail deposits6,932 34.8 %7,196 47.5 %(264)
Commercial deposits (2)Commercial deposits (2)Commercial deposits (2)
Demand deposit accountsDemand deposit accounts2,013  11.2 %1,438  9.5 %575  Demand deposit accounts2,185 11.0 %1,438 9.5 %747 
Savings accountsSavings accounts425  2.4 %342  2.3 %83  Savings accounts432 2.2 %342 2.3 %90 
Money market demand accountsMoney market demand accounts242  1.4 %188  1.2 %54  Money market demand accounts198 1.0 %188 1.2 %10 
Total commercial retail depositsTotal commercial retail deposits2,680  15.0 %1,968  13.0 %712  Total commercial retail deposits2,815 14.1 %1,968 13.0 %847 
Total retail depositsTotal retail deposits9,770  54.6 %$9,164  60.5 %$606  Total retail deposits$9,747 48.9 %$9,164 60.5 %$583 
Government depositsGovernment depositsGovernment deposits
Savings accountsSavings accounts$528  3.0 %$495  3.3 %$33  Savings accounts$830 4.2 %$495 3.3 %$335 
Demand deposit accountsDemand deposit accounts347  1.9 %360  2.4 %(13) Demand deposit accounts518 2.6 %360 2.4 %158 
Certificates of deposit/CDARS (1)Certificates of deposit/CDARS (1)318  1.8 %358  2.4 %(40) Certificates of deposit/CDARS (1)400 2.0 %358 2.4 %42 
Total government depositsTotal government deposits1,193  6.7 %1,213  8.0 %(20) Total government deposits1,748 8.8 %1,213 8.0 %535 
Custodial deposits (3)Custodial deposits (3)6,068  33.9 %4,136  27.3 %1,932  Custodial deposits (3)7,416 37.2 %4,136 27.3 %3,280 
Wholesale depositsWholesale deposits867  4.8 %633  4.2 %234  Wholesale deposits1,034 5.2 %633 4.2 %401 
Total deposits (4)Total deposits (4)$17,898  100.0 %$15,146  100.0 %$2,752  Total deposits (4)$19,945 100.0 %$15,146 100.0 %$4,799 
(1)The aggregate amount of certificates of deposit with a minimum denomination of $100,000 was approximately $1.3$1.2 billion and $1.7 billion at JuneSeptember 30, 2020 and December 31, 2019, respectively.
(2)Contains deposits from commercial and business banking customers.
(3)Represents investor custodial accounts and escrows controlled by us in connection with loans serviced or subserviced for others that have been placed on deposit with the Bank.
(4)Total exposure related to uninsured deposits over $250,000 was approximately $4.6$5.6 billion and $3.6 billion at JuneSeptember 30, 2020 and December 31, 2019, respectively.

    Total deposits increased $2.8$4.8 billion, or 1832 percent, at JuneSeptember 30, 2020 compared to December 31, 2019, primarily driven by growth in our servicing business which resulted in a $1.9$3.3 billion increase in custodial deposits.

    We utilize local governmental agencies and other public units as an additional source for deposit funding. We are not required to hold collateral against our government deposits from Michigan government entities as they are covered by the Michigan Business and Growth Fund. At JuneSeptember 30, 2020, we were required to hold collateral for our government deposits in California that were in excess of $250,000. The total of collateral held for California at JuneSeptember 30, 2020 was $115$100 million. In Indiana, Wisconsin and Ohio, we may be required to hold collateral against our government deposits based on a variety of factors including, but not limited to, the size of individual deposits and external bank ratings. At JuneSeptember 30, 2020, collateral held on government deposits in these states was $2$10 million. At JuneSeptember 30, 2020, government deposit accounts included $318 million$0.4 billion of certificates of deposit with maturities typically less than one year and $876 million$1.3 billion of checking and savings accounts.

    Custodial deposits arise due to our servicing or subservicing of loans for others and represent the portion of the investor custodial accounts on deposit with the Bank. For certain subservice agreements, these deposits require us to credit the MSR owner interest against subservicing income. This cost is a component of net loan administration income.

    We participate in the CDARS program, through which certain customer CDs are exchanged for CDs of similar amounts from other participating banks and customers may receive FDIC insurance up to $50 million. This program helps the Bank secure larger deposits and attract and retain customers. At JuneSeptember 30, 2020, we had $124$123 million of total CDs enrolled in the CDARS program, a decrease of $8$10 million from December 31, 2019.

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FHLB Advances

    The FHLB provides loans, also referred to as advances, on a fully collateralized basis, to savings banks and other member financial institutions. We are required to maintain a minimum amount of qualifying collateral securing FHLB advances. In the event of default, the FHLB advance is similar to a secured borrowing, whereby the FHLB has the right to sell the pledged collateral to settle the fair value of the outstanding advances.

    We rely upon advances from the FHLB as a source of funding for the originationclosing or purchase of loans for sale in the secondary market and for providing duration specific short-term and long-term financing. The outstanding balance of FHLB advances fluctuates from time to time depending on our current inventory of mortgage LHFS and the availability of lower cost funding sources. Our portfolio includes short-term fixed rate advances and long-term fixed rate advances.

    We are currently authorized through a resolution of our Board of Directors to apply for advances from the FHLB using approved loan types as collateral, which includes residential first mortgage loans, home equity lines of credit, and commercial real estate loans. As of JuneSeptember 30, 2020, our Board of Directors authorized and approved a line of credit with the FHLB of up to $10 billion, which is further limited based on our total assets and qualified collateral, as determined by the FHLB. At JuneSeptember 30, 2020, we had $3.6$2.8 billion of advances outstanding and an additional $3.2$3.1 billion of collateralized borrowing capacity available at the FHLB.

Federal Reserve Discount Window
    
    We have arrangements with the FRB of Chicago to borrow from its discount window. The discount window is a borrowing facility that we may utilize for short-term liquidity needs arising from special or unusual circumstances. The amount we are allowed to borrow is based on the lendable value of the collateral that we provide. To collateralize the line, we pledge investment securities and loans that are eligible based on FRB of Chicago guidelines.

    At JuneSeptember 30, 2020, we pledged collateral, which included commercial loans, municipal bonds, and agency bonds, to the FRB of Chicago amounting to $2.9$2.6 billion with a lendable value of $1.6$1.7 billion. At December 31, 2019, we pledged collateral to the FRB of Chicago amounting to $788 million with a lendable value of $758 million. We do not typically utilize this available funding source, and at JuneSeptember 30, 2020 and December 31, 2019, we had no borrowings outstanding against this line of credit.

Paycheck Protection Program Liquidity Facility

In conjunction with the Paycheck Protection Program administered by the Small Business Administration, the Federal Reserve has extended credit to eligible financial institutions that originate PPP loans. At June 30, 2020, we had $325 million outstanding under the Paycheck Protection Program Liquidity Facility.
Other Unsecured Borrowings

We have access to overnight federal funds purchased lines with other Federal Reserve member institutions. We utilize this source of funding for short-term liquidity needs, depending on the availability and cost of our other funding sources. At JuneSeptember 30, 2020 we had $655$671 million of borrowings outstanding under this source of funding. Additional borrowing capacity under this and other sources of funding can vary depending on market conditions.

Debt

    As part of our overall capital strategy, we previously raised capital through the issuance of junior subordinated notes to our special purpose trusts formed for the offerings, which issued Tier 1 qualifying preferred stock ("trust preferred securities"). The trust preferred securities are callable by us at any time. Interest is payable on a quarterly basis; however, we may defer interest payments for up to 20 quarters without default or penalty. At JuneSeptember 30, 2020, we are current on all interest payments. Additionally, we have $246 million of senior debt outstanding at JuneSeptember 30, 2020 (“Senior Notes”) which matures on July 15, 2021. For further information, see Note 9 - Borrowings.
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Operational Risk

    Operational risk is the risk to current or projected financial condition and resilience arising from inadequate or failed internal processes or systems, human errors or misconduct, or adverse external events which may include vendor failures, fraudulent activities, disasters, and security risks. We continuously strive to adapt our system of internal controls to ensure compliance with laws, rules, and regulations, and to improve the oversight of our operational risk.

We evaluate internal systems, processes and controls to mitigate loss from cyber-attacks and, to date, have not experienced any material losses. The goal of this framework is to implement effective operational risk techniques and strategies, minimize operational and fraud losses, and enhance our overall performance.

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Loans with government guarantees

    Substantially all of our loans with government guarantees continue to be insured or guaranteed by the FHA or the U.S. Department of Veterans Affairs ("VA"). In the event of a government guaranteed loan borrower default, the Bank has a unilateral option to repurchase loans sold to GNMA that are 90 days past due and recover losses through a claims process from the insurer. Nonperforming repurchased loans in this portfolio earn interest at a rate based upon the 10-year U.S. Treasury note rate from the time the underlying loan becomes delinquent, which is not paid by the FHA until claimed. Additionally, if the Bank cures the loan, it can be re-sold to GNMA. If not, the Bank can begin the process of collecting the government guarantee by filing a claim in accordance with established guidelines. Certain loans within our portfolio may be subject to indemnifications and insurance limits which expose us to limited credit risk.

    In the sixnine months ended JuneSeptember 30, 2020, we had less than $2$2.2 million in net charge-offs related to loans with government guarantees and have reserved for the remaining risks within other assets and as a component of our allowance for loan losses on residential first mortgages. These additional expenses or charges arise due to insurance limits on VA insured loans and FHA property foreclosure and preservation requirements that may result in a loss in excess of all, or part of, the guarantee.

    Our loans with government guarantees portfolio totaled $1.8$2.5 billion at JuneSeptember 30, 2020, as compared to $0.7 billion at December 31, 2019. GNMA has granted borrowers with an option to seek forbearances on their mortgage repayments. $3.0$2.9 billion of GNMA loans are in forbearance as of JuneSeptember 30, 2020. When a GNMA loan is due, but unpaid, for three consecutive months (typically referred to as 90 days past due) the loan is required to be re-recognized on the balance sheet by the servicer. This resulted in $1.1 billion of repurchase obligations as of June 30, 2020, a $1.0 billion increase from December 31, 2019.MSR owner. These loans are recorded in loans with government guarantees, and the liability to repurchase the loans is recorded in other liabilities on the consolidated statements of financial condition. This resulted in $1.8 billion of repurchase options as of September 30, 2020, a $1.7 billion increase from December 31, 2019. We have elected not to exercise these repurchase options as of September 30, 2020 because loans are not able to be modified and re-sold during the forbearance period. Our right to repurchase these loans continues as long as they remain unpaid for three consecutive months. At the prudent time, we intend to repurchase the loans which we believe will be accretive to net income by modifying and re-selling the loans or utilizing the partial claims process.

    For further information, see Note 5 - Loans with Government Guarantees.Guarantees and the Credit Risk - Payment Deferrals section of the MD&A.

Representation and warranty reserve

    When we sell mortgage loans, we make customary representations and warranties to the purchasers, including sponsored securitization trusts and their insurers (primarily Fannie Mae and Freddie Mac). An estimate of the fair value of the guarantee associated with the mortgage loans is recorded in other liabilities in the Consolidated Statements of Financial Condition, which was $7 million and $5 million at JuneSeptember 30, 2020 and December 31, 2019, respectively.

Capital
    
    Management actively reviews and manages our capital position and strategy. We conduct quarterly capital stress tests and capital adequacy assessments which utilize internally defined scenarios. These analyses are designed to help management and the Board better understand the integrated sensitivity of various risk exposures through quantifying the potential financial and capital impacts of hypothetical stressful events and scenarios. We make adjustments to our balance sheet composition taking into consideration potential business risks, regulatory requirements and the flexibility to support future growth. We prudently manage our capital position and work with our regulators to ensure that our capital levels are appropriate considering our risk profile.

    The capital standards we are subject to include requirements contemplated by the Dodd-Frank Act as well as guidelines reached by Basel III. These risk-based capital adequacy guidelines are intended to measure capital adequacy with regard to a banking organization’s balance sheet, including off-balance sheet exposures such as unused portions of loan commitments, letters of credit, and recourse arrangements. Our capital ratios are maintained at levels in excess of those
39


considered to be "well-capitalized" by regulators. Tier 1 leverage was 7.768.04 percent at JuneSeptember 30, 2020 providing a 276853 basis point stress buffer above the minimum level needed to be considered “well-capitalized.” Additionally, total risk-based capital to RWA was 11.3211.29 percent at JuneSeptember 30, 2020 providing a 132283 basis point buffer above the minimum level needed to be considered "well-capitalized".

    Dodd-Frank Act Section 171, commonly known as the Collins Amendment, established minimum Tier 1 leverage and
39


risk-based capital requirements for insured depository institutions, depository institution holding companies, and non-bank financial companies that are supervised under the Federal Reserve. Under the amendment, certain hybrid securities, such as trust preferred securities, may be included in Tier 1 capital for bank holding companies that had total assets below $15 billion as of December 31, 2009. As we were below $15 billion in assets as of December 31, 2009, the trust preferred securities classified as long term debt on our balance sheet will be included as Tier 1 capital, unless we complete an acquisition of a depository institution holding company or a depository institution and we report total assets greater than $15 billion in the quarter in which the acquisition occurs. Should that event occur, our trust preferred securities would be included in Tier 2 capital.

Regulatory Capital

    The Bank and Flagstar have been subject to the capital requirements of the Basel III rules since January 1, 2015. On July 9, 2019, the Agencies issued the Final Capital Simplification Rule (the "New Rule") which simplifies certain requirements in the Agencies’ current regulatory capital rules. We implemented capital simplification on January 1, 2020. The New Rule increased the individual limit on MSRs and temporary difference DTAs to 25 percent of CET1 and eliminated the aggregate 15 percent CET1 deduction threshold for MSRs and temporary difference DTAs.

    On March 27, 2020, U.S. banking regulators issued an interim final rule to delay for two years the initial adoption impact of CECL on regulatory capital in response to COVID-19 followed by a three-year transition period. During the two-year delay we will add back to CET1 capital 100 percent of the initial adoption impact of CECL plus 25 percent of the cumulative quarterly changes in the allowance for credit losses (i.e., quarterly transitional amounts). After two years, starting on January 1, 2022, the quarterly transitional amounts along with the initial adoption impact of CECL will be phased out of CET1 capital over the three-year period.

    For the period presented, the following table sets forth our capital ratios as well as our excess capital over well-capitalized minimums.
Flagstar BancorpFlagstar BancorpActualWell-Capitalized Under Prompt Corrective Action ProvisionsExcess Capital Over
Well-Capitalized Minimum (1)
Flagstar BancorpActualWell-Capitalized Under Prompt Corrective Action ProvisionsExcess Capital Over
Well-Capitalized Minimum (1)
AmountRatioAmountRatioCapital Simplification AmountRatioAmountRatioCapital Simplification
(Dollars in millions) (Dollars in millions)
June 30, 2020
September 30, 2020September 30, 2020
Tier 1 leverage capital
(to adjusted avg. total assets)
Tier 1 leverage capital
(to adjusted avg. total assets)
2,021  7.76 %1,301  5.0 %$720  Tier 1 leverage capital
(to adjusted avg. total assets)
2,256 8.04 %1,403 5.0 %$853 
Common equity Tier 1 capital (to RWA)Common equity Tier 1 capital (to RWA)1,781  9.11 %1,272  6.5 %509  Common equity Tier 1 capital (to RWA)2,016 9.21 %1,422 6.5 %594 
Tier 1 capital (to RWA)Tier 1 capital (to RWA)2,021  10.33 %1,565  8.0 %456  Tier 1 capital (to RWA)2,256 10.31 %1,751 8.0 %505 
Total capital (to RWA)Total capital (to RWA)2,214  11.32 %1,956  10.0 %258  Total capital (to RWA)2,471 11.29 %2,188 10.0 %283 
(1)Excess capital is the difference between the actual capital ratios under current simplification rules and the well-capitalized minimum ratio, multiplied by the relevant asset base.
     
    As presented in the table above, our constraining capital ratio is our total capital to risk weighted assets at 11.3211.29 percent. It would take a $258$283 million after-tax loss, with the balance sheet remaining constant, for our total risk-based capital ratio to fall below the level considered to be "well-capitalized".

     As of JuneSeptember 30, 2020, we had $261$323 million in MSRs, $98$89 million in DTAs arising from temporary differences and no material investments in unconsolidated financial institutions or minority interest which drive differences between our current capital ratios. For additional information on our capital requirements, see Note 14 - Regulatory Matters.

Use of Non-GAAP Financial Measures

    In addition to results presented in accordance with GAAP, this report includes the followingcertain non-GAAP financial measures: tangible book value per share, tangible common equity to assets ratio, and return on average tangible common
40


equity.measures. We believe these non-GAAP financial measures provide additional information that is useful to investors in helping to understand the underlying performance and trends of the Company.

    Non-GAAP financial measures have inherent limitations, which are not required to be uniformly applied and are not audited. Readers should be aware of these limitations and should be cautious with respect to the use of such measures. To mitigate these limitations, we have practices in place to ensure that these measures are calculated using the appropriate GAAP or regulatory components in their entirety and to ensure that our performance is properly reflected to facilitate consistent period-to-period comparisons. Our method of calculating these non-GAAP measures may differ from methods used by other
40


companies. Although we believe the non-GAAP financial measures disclosed in this report enhance investors' understanding of our business and performance, these non-GAAP measures should not be considered in isolation, or as a substitute for those financial measures prepared in accordance with GAAP. Where non-GAAP financial measures are used, the most directly comparable GAAP or regulatory financial measure, as well as the reconciliation to the most directly comparable GAAP or regulatory financial measure, can be found in this report.

    Tangible book value per share, tangible common equity to assets ratio, and return on average tangible common equity.equity and adjusted net interest margin. The Company believes that tangible book value per share, tangible common equity to assets ratio, and return on average tangible common equity and adjusted net interest margin provide a meaningful representation of its operating performance on an ongoing basis. Management uses these measures to assess performance of the Company against its peers and evaluate overall performance. The Company believes these non-GAAP financial measures provide useful information for investors, securities analysts and others because they provide a tool to evaluate the Company’s performance on an ongoing basis and compared to its peers.

    The following table provides a reconciliation of non-GAAP financial measures.
June 30,
2020
March 31,
2020
December 31, 2019September 31, 2019June 30,
2019
September 30,
2020
June 30,
2020
March 31,
2020
December 31, 2019September 30,
2019
(Dollars in millions)(Dollars in millions)
Total stockholders' equityTotal stockholders' equity$1,971  $1,842  $1,788  $1,734  $1,656  Total stockholders' equity$2,195 $1,971 $1,842 $1,788 $1,734 
Less: Goodwill and intangible assetsLess: Goodwill and intangible assets164  167  170  174  178  Less: Goodwill and intangible assets160 164 167 170 174 
Tangible book value/Tangible common equityTangible book value/Tangible common equity$1,807  $1,675  $1,618  $1,560  $1,478  Tangible book value/Tangible common equity$2,035 $1,807 $1,675 $1,618 $1,560 
Number of common shares outstandingNumber of common shares outstanding56,943,979  56,729,789  56,631,236  56,510,341  56,483,937  Number of common shares outstanding57,150,470 56,943,979 56,729,789 56,631,236 56,510,341 
Tangible book value per shareTangible book value per share$31.74  $29.52  $28.57  $27.62  $26.16  Tangible book value per share$35.60 $31.74 $29.52 $28.57 $27.62 
Total assetsTotal assets$27,468  $26,805  $23,266  $22,048  $20,206  Total assets$29,476 $27,468 $26,805 $23,266 $22,048 
Tangible common equity to assets ratioTangible common equity to assets ratio6.58 %6.25 %6.95 %7.08 %7.31 %Tangible common equity to assets ratio6.90 %6.58 %6.25 %6.95 %7.08 %
Three Months Ended,Six Months Ended,Three Months Ended,Nine Months Ended,
June 30, 2020March 31, 2020June 30, 2020June 30, 2019September 30,
2020
June 30,
2020
September 30,
2020
September 30,
2019
(Dollars in millions, except share data)(Dollars in millions, except share data)
Net incomeNet income$116  $46  $161  $97  Net income$222 $116 $384 $160 
Plus: Intangible asset amortization, net of taxPlus: Intangible asset amortization, net of tax    Plus: Intangible asset amortization, net of tax10 
Tangible net incomeTangible net income$119  $48  $167  $103  Tangible net income$225 $119 $391 $170 
Total average equityTotal average equity$1,977  $1,854  $1,915  $1,626  Total average equity$2,141 $1,977 $1,991 $1,658 
Less: Average goodwill and intangible assetsLess: Average goodwill and intangible assets165  169  167  184  Less: Average goodwill and intangible assets162 165 165 184 
Total average tangible equityTotal average tangible equity$1,812  $1,685  $1,748  $1,442  Total average tangible equity$1,979 $1,812 $1,826 $1,474 
Return on average common equityReturn on average common equity23.47 %9.82 %16.86 %11.94 %Return on average common equity41.54 %23.47 %25.71 %12.90 %
Return on average tangible common equityReturn on average tangible common equity26.16 %11.46 %19.07 %14.33 %Return on average tangible common equity45.42 %26.16 %28.58 %15.30 %
Net interest marginNet interest margin2.78 %2.86 %2.81 %3.07 %
Adjustment to LGG loans available for repurchaseAdjustment to LGG loans available for repurchase0.16 %0.02 %0.07 %— %
Adjusted net interest marginAdjusted net interest margin2.94 %2.88 %2.88 %3.07 %

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Critical Accounting Estimates

    Various elements of our accounting policies, by their nature, are subject to estimation techniques, valuation assumptions and other subjective assessments. Certain accounting policies that, due to the judgment, estimates and assumptions are critical to an understanding of our Consolidated Financial Statements and the Notes, are described in Item 1. These policies relate to: (a) the determination of our ACL and (b) fair value measurements. We believe the judgment, estimates and assumptions used in the preparation of our Consolidated Financial Statements and the Notes are appropriate given the factual circumstances at the time. However, given the sensitivity of our Consolidated Financial Statements and the Notes to these critical accounting policies, the use of other judgments, estimates and assumptions could result in material differences in our results of operations and/or financial condition.
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    For further information on our critical accounting policies, please refer to our Form 10-K for the year ended December 31, 2019 and our Form 10-Q for the quarter ended March 31, 2020, which are available on our website, flagstar.com, under the Investor Relations section, or on the website of the Securities and Exchange Commission, at sec.gov.

Forward – Looking Statements

    Certain statements in this Form 10-Q, including but not limited to statements included within the Management’s Discussion and Analysis of Financial Condition and Results of Operations, are "forward-looking statements" within the meaning of the Private Securities Litigation Reform Act of 1995, as amended. In addition, we may make forward-looking statements in our other documents filed with or furnished to the Security and Exchange Commission, (SEC), and our management may make forward-looking statements orally to analysts, investors, representatives of the media, and others.

    Generally, forward-looking statements are not based on historical facts but instead represent management’s current beliefs and expectations regarding future events and are subject to significant risks and uncertainties. The COVID-19 pandemic is adversely affecting us, our customers, counterparties, employees, and third-party service providers, and the ultimate extent of the impacts on our business, financial position, results of operations, liquidity, and prospects is uncertain. Other than as required under United States securities laws, Flagstar does not undertake to update the forward-looking statements to reflect the impact of circumstances or events that may arise after the date of the forward-looking statements. Such statements may be identified by words such as believe, expect, anticipate, intend, plan, estimate, may increase, may fluctuate, and similar expressions or future or conditional verbs such as will, should, would, and could. Our actual results and capital and other financial conditions may differ materially from those described in the forward-looking statements depending upon a variety of factors, including without limitation the precautionary statements included within each individual business’ discussion and analysis of our results of operations and the risk factors listed and described in Item 1A to Part I, of our Annual Report on Form 10-K for the year ended December 31, 2019, which are incorporated by reference herein, and Item 1A. to Part II, of this Quarterly Report on Form 10-Q for the quarter ended JuneSeptember 30, 2020.

Other than as required under United States securities laws, we do not undertake to update the forward-looking statements to reflect the impact of circumstances or events that may arise after the date of the forward-looking statements.
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Item 1. Financial Statements

Flagstar Bancorp, Inc.
Consolidated Statements of Financial Condition
(In millions, except share data)
June 30, 2020December 31, 2019September 30, 2020December 31, 2019
(Unaudited)(Unaudited)
AssetsAssetsAssets
CashCash$204  $220  Cash$194 $220 
Interest-earning depositsInterest-earning deposits23  206  Interest-earning deposits86 206 
Total cash and cash equivalentsTotal cash and cash equivalents227  426  Total cash and cash equivalents280 426 
Investment securities available-for-saleInvestment securities available-for-sale2,348  2,116  Investment securities available-for-sale2,165 2,116 
Investment securities held-to-maturityInvestment securities held-to-maturity496  598  Investment securities held-to-maturity440 598 
Loans held-for-sale ($5,598 and $5,219 measured at fair value, respectively)5,615  5,258  
Loans held-for-investment ($12 and $12 measured at fair value, respectively)14,808  12,129  
Loans held-for-sale ($5,349 and $5,219 measured at fair value, respectively)Loans held-for-sale ($5,349 and $5,219 measured at fair value, respectively)5,372 5,258 
Loans held-for-investment ($14 and $12 measured at fair value, respectively)Loans held-for-investment ($14 and $12 measured at fair value, respectively)16,476 12,129 
Loans with government guaranteesLoans with government guarantees1,791  736  Loans with government guarantees2,500 736 
Less: allowance for loan lossesLess: allowance for loan losses(229) (107) Less: allowance for loan losses(255)(107)
Total loans held-for-investment and loans with government guarantees, netTotal loans held-for-investment and loans with government guarantees, net16,370  12,758  Total loans held-for-investment and loans with government guarantees, net18,721 12,758 
Mortgage servicing rightsMortgage servicing rights261  291  Mortgage servicing rights323 291 
Federal Home Loan Bank stockFederal Home Loan Bank stock377  303  Federal Home Loan Bank stock377 303 
Premises and equipment, netPremises and equipment, net410  416  Premises and equipment, net410 416 
Goodwill and intangible assetsGoodwill and intangible assets164  170  Goodwill and intangible assets160 170 
Other assetsOther assets1,200  930  Other assets1,228 930 
Total assetsTotal assets$27,468  $23,266  Total assets$29,476 $23,266 
Liabilities and Stockholders’ EquityLiabilities and Stockholders’ EquityLiabilities and Stockholders’ Equity
Noninterest bearing depositsNoninterest bearing deposits$7,921  $5,467  Noninterest bearing deposits$9,429 $5,467 
Interest bearing depositsInterest bearing deposits9,977  9,679  Interest bearing deposits10,516 9,679 
Total depositsTotal deposits17,898  15,146  Total deposits19,945 15,146 
Short-term Federal Home Loan Bank advances and otherShort-term Federal Home Loan Bank advances and other3,354  4,165  Short-term Federal Home Loan Bank advances and other2,226 4,165 
Long-term Federal Home Loan Bank advancesLong-term Federal Home Loan Bank advances1,200  650  Long-term Federal Home Loan Bank advances1,200 650 
Other long-term debtOther long-term debt493  496  Other long-term debt493 496 
Other liabilities ($35 and $35 measured at fair value, respectively)Other liabilities ($35 and $35 measured at fair value, respectively)2,552  1,021  Other liabilities ($35 and $35 measured at fair value, respectively)3,417 1,021 
Total liabilitiesTotal liabilities25,497  21,478  Total liabilities27,281 21,478 
Stockholders’ EquityStockholders’ EquityStockholders’ Equity
Common stock $0.01 par value, 80,000,000 and 80,000,000 shares authorized; 56,943,979 and 56,631,236 shares issued and outstanding, respectively  
Common stock $0.01 par value, 80,000,000 and 80,000,000 shares authorized; 57,150,470 and 56,631,236 shares issued and outstanding, respectivelyCommon stock $0.01 par value, 80,000,000 and 80,000,000 shares authorized; 57,150,470 and 56,631,236 shares issued and outstanding, respectively
Additional paid in capitalAdditional paid in capital1,488  1,483  Additional paid in capital1,493 1,483 
Accumulated other comprehensive incomeAccumulated other comprehensive income46   Accumulated other comprehensive income46 
Retained earningsRetained earnings436  303  Retained earnings655 303 
Total stockholders’ equityTotal stockholders’ equity1,971  1,788  Total stockholders’ equity2,195 1,788 
Total liabilities and stockholders’ equityTotal liabilities and stockholders’ equity$27,468  $23,266  Total liabilities and stockholders’ equity$29,476 $23,266 
    
The accompanying notes are an integral part of these Consolidated Financial Statements.
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Flagstar Bancorp, Inc.
Consolidated Statements of Operations
(In millions, except per share data)
Three Months Ended June 30,Six Months Ended June 30, Three Months Ended September 30,Nine Months Ended September 30,
2020201920202019 2020201920202019
(Unaudited)(Unaudited)
Interest IncomeInterest IncomeInterest Income
LoansLoans$180  $177  $361  $332  Loans$190 $185 $551 $517 
Investment securitiesInvestment securities21  20  40  44  Investment securities16 17 56 61 
Interest-earning deposits and otherInterest-earning deposits and other—     Interest-earning deposits and other
Total interest incomeTotal interest income201  198  402  378  Total interest income206 203 608 581 
Interest ExpenseInterest ExpenseInterest Expense
DepositsDeposits21  35  53  64  Deposits16 38 69 102 
Short-term Federal Home Loan Bank advances and otherShort-term Federal Home Loan Bank advances and other 17  14  34  Short-term Federal Home Loan Bank advances and other10 16 44 
Long-term Federal Home Loan Bank advancesLong-term Federal Home Loan Bank advances    Long-term Federal Home Loan Bank advances
Other long-term debtOther long-term debt  13  14  Other long-term debt18 21 
Total interest expenseTotal interest expense33  60  86  114  Total interest expense26 57 112 171 
Net interest incomeNet interest income168  138  316  264  Net interest income180 146 496 410 
Provision for credit lossesProvision for credit losses102  17  116  17  Provision for credit losses32 148 18 
Net interest income after provision for credit lossesNet interest income after provision for credit losses66  121  200  247  Net interest income after provision for credit losses148 145 348 392 
Noninterest IncomeNoninterest IncomeNoninterest Income
Net gain on loan salesNet gain on loan sales303  75  393  124  Net gain on loan sales346 110 739 234 
Loan fees and chargesLoan fees and charges41  24  67  41  Loan fees and charges45 29 112 70 
Net return on mortgage servicing rightsNet return on mortgage servicing rights(8)  (2) 11  Net return on mortgage servicing rights12 (2)10 
Loan administration incomeLoan administration income21   33  17  Loan administration income26 59 22 
Deposit fees and chargesDeposit fees and charges 10  16  18  Deposit fees and charges10 24 28 
Other noninterest incomeOther noninterest income14  48  28  66  Other noninterest income15 19 44 85 
Total noninterest incomeTotal noninterest income378  168  535  277  Total noninterest income452 171 988 448 
Noninterest ExpenseNoninterest ExpenseNoninterest Expense
Compensation and benefitsCompensation and benefits116  90  218  177  Compensation and benefits123 98 341 275 
Occupancy and equipmentOccupancy and equipment44  40  85  78  Occupancy and equipment47 40 132 118 
CommissionsCommissions61  25  90  38  Commissions72 38 162 76 
Loan processing expenseLoan processing expense25  21  45  38  Loan processing expense24 22 69 60 
Legal and professional expenseLegal and professional expense  11  12  Legal and professional expense20 18 
Federal insurance premiumsFederal insurance premiums  13   Federal insurance premiums19 14 
Intangible asset amortizationIntangible asset amortization    Intangible asset amortization10 11 
Other noninterest expenseOther noninterest expense34  23  63  45  Other noninterest expense21 26 84 71 
Total noninterest expenseTotal noninterest expense296  214  532  405  Total noninterest expense305 238 837 643 
Income before income taxesIncome before income taxes148  75  203  119  Income before income taxes295 78 499 197 
Provision for income taxesProvision for income taxes32  14  42  22  Provision for income taxes73 15 115 37 
Net incomeNet income$116  $61  $161  $97  Net income$222 $63 $384 $160 
Net income per shareNet income per shareNet income per share
BasicBasic$2.04  $1.08  $2.85  $1.71  Basic$3.90 $1.12 $6.76 $2.83 
DilutedDiluted$2.03  $1.06  $2.83  $1.69  Diluted$3.88 $1.11 $6.71 $2.80 
Weighted average shares outstandingWeighted average shares outstandingWeighted average shares outstanding
BasicBasic56,790,642  56,446,077  56,723,254  56,670,690  Basic57,032,746 56,484,499 56,827,171 56,607,944 
DilutedDiluted57,123,706  57,061,822  57,156,815  57,322,513  Diluted57,379,809 57,110,796 57,231,689 57,252,540 

The accompanying notes are an integral part of these Consolidated Financial Statements.
44


Flagstar Bancorp, Inc.
Consolidated Statements of Comprehensive Income
(In millions)
Three Months Ended June 30,Six Months Ended June 30,Three Months Ended September 30,Nine Months Ended September 30,
20202019202020192020201920202019
(Unaudited)(Unaudited)
Net incomeNet income$116  $61  $161  $97  Net income$222 $63 $384 $160 
Other comprehensive income, net of taxOther comprehensive income, net of taxOther comprehensive income, net of tax
Investment securitiesInvestment securities21  23  55  39  Investment securities13 55 52 
Derivatives and hedging activitiesDerivatives and hedging activities(6) —  (10) —  Derivatives and hedging activities(10)
Other comprehensive income, net of taxOther comprehensive income, net of tax15  23  45  39  Other comprehensive income, net of tax13 45 52 
Comprehensive incomeComprehensive income$131  $84  $206  $136  Comprehensive income$222 $76 $429 $212 

The accompanying notes are an integral part of these Consolidated Financial Statements.

45


Flagstar Bancorp, Inc.
Consolidated Statements of Stockholders’ Equity
(In millions, except share data)
Common Stock
Common StockAccumulated Other Comprehensive Income (Loss)Total Stockholders’ Equity
Number of SharesAmountAdditional Paid in CapitalRetained Earnings
Balance at December 31, 2018Balance at December 31, 201857,749,464 $$1,522 $(47)$94 $1,570 
(Unaudited)(Unaudited)
Net incomeNet income— — — — 160 160 
Total other comprehensive incomeTotal other comprehensive income— — — 52 — 52 
Shares issued from the Employee Stock Purchase PlanShares issued from the Employee Stock Purchase Plan84,036 — — — — 
Bancorp Dividends Declared and paid @ 0.04/shareBancorp Dividends Declared and paid @ 0.04/share280 — — — (7)(7)
Stock-based compensationStock-based compensation194,266 — — — 
Repurchase of shares (1)Repurchase of shares (1)(1,517,705)— (50)— — (50)
Balance at September 30, 2019Balance at September 30, 201956,510,341 $$1,481 $$247 $1,734 
Number of SharesAmountAdditional Paid in CapitalAccumulated Other Comprehensive Income (Loss)Retained EarningsTotal Stockholders’ Equity
Balance at December 31, 2019Balance at December 31, 201956,631,236  $ $1,483  $ $303  $1,788  Balance at December 31, 201956,631,236 $$1,483 $$303 $1,788 
(Unaudited)(Unaudited)(Unaudited)
Net incomeNet income—  —  —  —  46  46  Net income— — — — 384 384 
Total other comprehensive incomeTotal other comprehensive income—  —  —  30  —  30  Total other comprehensive income— — — 45 — 45 
Shares issued from Employee Stock Purchase Plan59,252  —  —  —  —  —  
Shares issued from the Employee Stock Purchase PlanShares issued from the Employee Stock Purchase Plan149,789 — — — — 
Bancorp Dividends Declared and paid @ 0.05/shareBancorp Dividends Declared and paid @ 0.05/share583 — — — (9)(9)
Stock-based compensationStock-based compensation39,081  —   —  —   Stock-based compensation368,862 — 10 — — 10 
Dividends declared and paid220  —  —  —  (3) (3) 
CECL ASU Adjustment to RECECL ASU Adjustment to RE—  —  —  —  (23) (23) CECL ASU Adjustment to RE— — — — (23)(23)
Balance at March 31, 202056,729,789   1,487  31  323  1,842  
(Unaudited)
Net income—  —  —  —  116  116  
Total other comprehensive income—  —  —  15  —  15  
Shares issued from Employee Stock Purchase Plan46,591  —  —  —  —  —  
Stock-based compensation167,410  —   —  —   
Dividends declared and paid189  —  —  —  (3) (3) 
Repurchase of shares (1)Repurchase of shares (1)—  —  —  —  —  —  Repurchase of shares (1)— — — — — 
Balance at June 30, 202056,943,979  $ $1,488  $46  $436  $1,971  
Balance at December 31, 201857,749,464  $ $1,522  $(47) $94  $1,570  
(Unaudited)
Net income—  —  —  —  36  36  
Total other comprehensive income—  —  —  16  —  16  
Shares issued from Employee Stock Purchase Plan32,878  —  —  —  —  —  
Stock-based compensation27,401  —   —  —   
Dividends declared and paid—  —  —  —  (2) (2) 
Repurchase of shares (1)(1,329,657) —  (50) —  —  (50) 
Balance at March 31, 201956,480,086   1,476  (31) 128  1,574  
(Unaudited)
Net income—  —  —  —  61  61  
Total other comprehensive income—  —  —  23  —  23  
Shares issued from Employee Stock Purchase Plan26,785  —  —  —  —  —  
Stock-based compensation164,926  —   —  —   
Dividends declared and paid188  —  —  —  (3) (3) 
Repurchase of shares (1)(188,048) —  —  —  —  —  
Balance at June 30, 201956,483,937  $ $1,477  $(8) $186  $1,656  
Balance at September 30, 2020Balance at September 30, 202057,150,470 $$1,493 $46 $655 $2,195 
(1)Includes dividend reinvestment shares

The accompanying notes are an integral part of these Consolidated Financial Statements.
46


Flagstar Bancorp, Inc.
Condensed Consolidated Statements of Cash Flows
(In millions)
Six Months Ended June 30, Nine Months Ended September 30,
20202019 20202019
(Unaudited) (Unaudited)
Operating ActivitiesOperating ActivitiesOperating Activities
Net cash used in operating activitiesNet cash used in operating activities$(4,728) $(10,040) Net cash used in operating activities$(5,991)$(15,700)
Investing ActivitiesInvesting ActivitiesInvesting Activities
Proceeds from sale of AFS securities including loans that have been securitizedProceeds from sale of AFS securities including loans that have been securitized$4,462  $10,778  Proceeds from sale of AFS securities including loans that have been securitized$6,175 $15,631 
Collection of principal on investment securities AFSCollection of principal on investment securities AFS214  82  Collection of principal on investment securities AFS395 129 
Purchase of investment securities AFS and otherPurchase of investment securities AFS and other(359) (23) Purchase of investment securities AFS and other(359)(39)
Collection of principal on investment securities HTMCollection of principal on investment securities HTM102  42  Collection of principal on investment securities HTM158 68 
Proceeds received from the sale of LHFIProceeds received from the sale of LHFI39  140  Proceeds received from the sale of LHFI433 167 
Net origination, purchase, and principal repayments of LHFI(2,727) (2,632) 
Net closings, purchases, and principal repayments of LHFINet closings, purchases, and principal repayments of LHFI(4,794)(3,575)
Acquisition of premises and equipment, net of proceedsAcquisition of premises and equipment, net of proceeds(30) (33) Acquisition of premises and equipment, net of proceeds(44)(48)
Net purchase of FHLB stockNet purchase of FHLB stock(74) —  Net purchase of FHLB stock(74)
Proceeds from the sale of MSRsProceeds from the sale of MSRs40  42  Proceeds from the sale of MSRs42 56 
Other, netOther, net(1) (7) Other, net(11)(8)
Net cash provided by investing activitiesNet cash provided by investing activities$1,666  $8,389  Net cash provided by investing activities$1,921 $12,381 
Financing ActivitiesFinancing ActivitiesFinancing Activities
Net change in deposit accountsNet change in deposit accounts$2,752  $2,036  Net change in deposit accounts$4,799 $3,365 
Net change in short-term FHLB borrowings and other short-term debtNet change in short-term FHLB borrowings and other short-term debt(811) (692) Net change in short-term FHLB borrowings and other short-term debt(1,939)(913)
Proceeds from increases in FHLB long-term advances and other debtProceeds from increases in FHLB long-term advances and other debt550  350  Proceeds from increases in FHLB long-term advances and other debt550 550 
Repayment of FHLB long-term advancesRepayment of FHLB long-term advances(50)
Repayment of long-term debtRepayment of long-term debt(3) —  Repayment of long-term debt(3)
Net receipt of payments of loans serviced for othersNet receipt of payments of loans serviced for others377  (76) Net receipt of payments of loans serviced for others531 366 
Stock repurchase—  (50) 
Common stock repurchaseCommon stock repurchase(50)
Dividends declared and paidDividends declared and paid(6) (5) Dividends declared and paid(9)(7)
OtherOther12   Other(8)14 
Net cash provided by financing activitiesNet cash provided by financing activities$2,871  $1,572  Net cash provided by financing activities$3,921 $3,275 
Net change in cash, cash equivalents and restricted cash (1)
Net change in cash, cash equivalents and restricted cash (1)
(191) (79) Net change in cash, cash equivalents and restricted cash (1)(149)(44)
Beginning cash, cash equivalents and restricted cash (1)
Beginning cash, cash equivalents and restricted cash (1)
456  432  Beginning cash, cash equivalents and restricted cash (1)456 432 
Ending cash, cash equivalents and restricted cash (1)
Ending cash, cash equivalents and restricted cash (1)
$265  $353  Ending cash, cash equivalents and restricted cash (1)$307 $388 
Supplemental disclosure of cash flow informationSupplemental disclosure of cash flow informationSupplemental disclosure of cash flow information
Non-cash reclassification of LHFI to LHFSNon-cash reclassification of LHFI to LHFS$39  $43  Non-cash reclassification of LHFI to LHFS$445 $101 
Non-cash reclassification of LHFS to securitized HFS loansNon-cash reclassification of LHFS to securitized HFS loans$4,470  $10,346  Non-cash reclassification of LHFS to securitized HFS loans$6,183 $15,198 
MSRs resulting from sale or securitization of loansMSRs resulting from sale or securitization of loans$124  $164  MSRs resulting from sale or securitization of loans$209 $203 
Operating section supplemental disclosuresOperating section supplemental disclosuresOperating section supplemental disclosures
Proceeds from sales of LHFSProceeds from sales of LHFS$16,815  $4,099  Proceeds from sales of LHFS$30,332 $7,714 
Origination, premium paid and purchase of LHFS, net of principal repayments$(21,060) $(14,020) 
Closings, premium paid and purchase of LHFS, net of principal repaymentsClosings, premium paid and purchase of LHFS, net of principal repayments$(35,603)$(23,249)
(1)For further information on restricted cash, see Note 8 - Derivatives.

The accompanying notes are an integral part of these Consolidated Financial Statements.
47


Flagstar Bancorp, Inc.
Notes to the Consolidated Financial Statements (Unaudited)

Note 1 - Basis of Presentation

    The accompanying financial statements of Flagstar Bancorp, Inc. ("Flagstar," or the "Company"), including its wholly owned principal subsidiary, Flagstar Bank, FSB (the "Bank"), have been prepared using GAAP for interim financial statements. Where we say "we," "us," "our," the "Company," "Bancorp" or "Flagstar," we usually mean Flagstar Bancorp, Inc. However, in some cases, a reference to "we," "us," "our," the "Company" or "Flagstar" will include the Bank.

    These consolidated financial statements do not include all of the information and footnotes required by GAAP for a full year presentation and certain disclosures have been condensed or omitted in accordance with rules and regulations of the SEC. These interim financial statements are unaudited and include, in our opinion, all adjustments necessary for a fair statement of the results for the periods indicated, which are not necessarily indicative of results which may be expected for the full year. These consolidated financial statements and notes should be read in conjunction with the consolidated financial statements and footnotes thereto included in our Annual Report on Form 10-K for the year ended December 31, 2019, which is available on our website, flagstar.com, and on the SEC website at sec.gov.

Note 2 - Investment Securities

    The following table presents our AFS and HTM investment securities:
Amortized CostGross Unrealized
Gains
Gross Unrealized
Losses
Fair ValueAmortized CostGross Unrealized
Gains
Gross Unrealized
Losses
Fair Value
(Dollars in millions) (Dollars in millions)
June 30, 2020
September 30, 2020September 30, 2020
Available-for-sale securitiesAvailable-for-sale securitiesAvailable-for-sale securities
Agency - CommercialAgency - Commercial$1,208  $46  $—  $1,254  Agency - Commercial$1,126 $45 $$1,171 
Agency - ResidentialAgency - Residential899  33  —  932  Agency - Residential806 31 837 
Corporate debt obligationsCorporate debt obligations76 77 
Municipal obligationsMunicipal obligations30   —  31  Municipal obligations29 30 
Corporate debt obligations76   (1) 76  
Other MBSOther MBS54  —  —  54  Other MBS49 49 
Certificate of depositsCertificate of deposits —  —   Certificate of deposits
Total available-for-sale securities (1)Total available-for-sale securities (1)$2,268  $81  $(1) $2,348  Total available-for-sale securities (1)$2,087 $78 $$2,165 
Held-to-maturity securitiesHeld-to-maturity securitiesHeld-to-maturity securities
Agency - CommercialAgency - Commercial$244  $ $—  $252  Agency - Commercial$221 $$$229 
Agency - ResidentialAgency - Residential252  12  —  264  Agency - Residential219 10 229 
Total held-to-maturity securities (1)Total held-to-maturity securities (1)$496  $20  $—  $516  Total held-to-maturity securities (1)$440 $18 $$458 
December 31, 2019December 31, 2019December 31, 2019
Available-for-sale securitiesAvailable-for-sale securitiesAvailable-for-sale securities
Agency - CommercialAgency - Commercial$948  $ $(3) $947  Agency - Commercial$948 $$(3)$947 
Agency - ResidentialAgency - Residential1,015   (4) 1,015  Agency - Residential1,015 (4)1,015 
Corporate debt obligationsCorporate debt obligations76   —  77  Corporate debt obligations76 77 
Municipal obligationsMunicipal obligations31  —  —  31  Municipal obligations31 31 
Other MBSOther MBS44   —  45  Other MBS44 45 
Certificate of DepositsCertificate of Deposits —  —   Certificate of Deposits
Total available-for-sale securities (1)Total available-for-sale securities (1)$2,115  $ $(7) $2,116  Total available-for-sale securities (1)$2,115 $$(7)$2,116 
Held-to-maturity securitiesHeld-to-maturity securitiesHeld-to-maturity securities
Agency - CommercialAgency - Commercial$306  $—  $(1) $305  Agency - Commercial$306 $$(1)$305 
Agency - ResidentialAgency - Residential292   (1) 294  Agency - Residential292 (1)294 
Total held-to-maturity securities (1)Total held-to-maturity securities (1)$598  $ $(2) $599  Total held-to-maturity securities (1)$598 $$(2)$599 
(1)There were 0 securities of a single issuer, which are not governmental or government-sponsored, that exceeded 10 percent of stockholders’ equity at JuneSeptember 30, 2020 or December 31, 2019.

We evaluate AFS debt securities where the value has declined below amortized cost for impairment. If we intend to sell or believe it is more likely than not that we will be required to sell the debt security, it is written down to fair value through earnings. For AFS debt securities we intend to hold, we evaluate the debt securities for expected credit losses, except for debt securities that are guaranteed by the U.S. Treasury, U.S. government agencies or sovereign entities of high credit quality for
48


which we apply a zero credit loss assumption and which represented 94 percent of our AFS portfolio as of JuneSeptember 30, 2020. For the remaining AFS securities, credit losses are recognized as an increase to the allowance for credit losses through the credit loss provision.  If any of the decline in fair value is related to market factors, that amount is recognized in OCI. We had 0 unrealized credit losses as of JuneSeptember 30, 2020 and December 31, 2019.

    We separately evaluate our HTM debt securities for any credit losses. As of JuneSeptember 30, 2020 and December 31, 2019, our entire HTM portfolio qualified for the zero loss assumption as all securities are guaranteed by the U.S. Treasury, U.S. government agencies.

    Investment securities transactions are recorded on the trade date for purchases and sales. Interest earned on investment securities, including the amortization of premiums and the accretion of discounts, are determined using the effective interest method over the period of maturity and recorded in interest income in the Consolidated Statements of Operations. Accrued interest receivable on investment securities totaled $6 million at both JuneSeptember 30, 2020 and December 31, 2019, and was reported in other assets on the Consolidated Statements of Financial Condition.

Available-for-sale securities

    Securities available-for-sale are carried at fair value. Unrealized gains and losses on AFS securities are reported as a component of other comprehensive income.
    
    We purchased $9$359 million of AFS securities, which were comprised of U.S. government sponsored agency MBS, certificate of deposits, and corporate debt obligations during the nine months ended September 30, 2020. We did 0t purchase any AFS securities during the three months ended September 30, 2020. We purchased $16 million and $359$39 million of AFS securities, which were comprised of U.S. government sponsored agency MBS, certificate of deposits, and corporate debt obligations during the three and sixnine months ended June 30, 2020. We purchased $7 million and $23 million of AFS securities, which were comprised of U.S. government sponsored agency MBS, certificate of deposits, and corporate debt obligations during the three and six months ended JuneSeptember 30, 2019, respectively. In addition, we retained $18 million of passive interests in our own private MBS during the sixnine months ended JuneSeptember 30, 2020. We did 0t retain any interest in our own private MBS during the three months ended JuneSeptember 30, 2020 or both the three and sixnine months ended JuneSeptember 30, 2019.

    There were 0 sales of AFS securities during both the three and sixnine months ended JuneSeptember 30, 2020. There were 0 sales of AFS securities during the three months ended September 30, 2019, and $432 million in sales of AFS securities during the three and sixnine months ended JuneSeptember 30, 2019, respectively.2019. These sales resulted in a gain of $7 million, reported in other noninterest income in the Consolidated Statements of Operations. These sales did not include those related to mortgage loans that had been securitized for sale in the normal course of business.

Held-to-maturity securities

    Investment securities HTM are carried at amortized cost and adjusted for amortization of premiums and accretion of discounts using the interest method. Unrealized losses are not recorded to the extent they are temporary in nature.

    There were 0 purchases or sales of HTM securities during both the three and sixnine months ended JuneSeptember 30, 2020 and JuneSeptember 30, 2019.


















49



The following table summarizes the unrealized loss positions on available-for-sale and held-to-maturity investment securities, by duration of the unrealized loss: 
Unrealized Loss Position with
Duration 12 Months and Over
Unrealized Loss Position with
Duration Under 12 Months
Unrealized Loss Position with
Duration 12 Months and Over
Unrealized Loss Position with
Duration Under 12 Months
Fair ValueNumber of SecuritiesUnrealized LossFair
Value
Number of
Securities
Unrealized
Loss
Fair ValueNumber of SecuritiesUnrealized LossFair
Value
Number of
Securities
Unrealized
Loss
(Dollars in millions)(Dollars in millions)
June 30, 2020
September 30, 2020September 30, 2020
Available-for-sale securitiesAvailable-for-sale securitiesAvailable-for-sale securities
Agency - CommercialAgency - Commercial$  $—  $  $—  Agency - Commercial$1$$1$
Municipal obligationsMunicipal obligations$—   $—  $—  —  $—  Municipal obligations$0$$1$
Corporate debt obligationsCorporate debt obligations$—  —  $—  $23   $(1) Corporate debt obligations$0$$13 4$
Other mortgage-backed securitiesOther mortgage-backed securities$—  —  $—  $—   $—  Other mortgage-backed securities$0$$1$
Held-to-maturity securitiesHeld-to-maturity securitiesHeld-to-maturity securities
Agency - ResidentialAgency - Residential$—  —  $—  $  $—  Agency - Residential$0$$2$
December 31, 2019December 31, 2019December 31, 2019
Available-for-sale securitiesAvailable-for-sale securitiesAvailable-for-sale securities
Agency - CommercialAgency - Commercial$148  17  $(3) $303  19  $—  Agency - Commercial$148 17 $(3)$303 19 $
Agency - ResidentialAgency - Residential$266  26  $(3) $148  14  $(1) Agency - Residential$266 26 $(3)$148 14 $(1)
Municipal obligationsMunicipal obligations$  $—  $—  —  $—  Municipal obligations$$$$
Held-to-maturity securitiesHeld-to-maturity securitiesHeld-to-maturity securities
Agency - CommercialAgency - Commercial$148  13  $(1) $85   $—  Agency - Commercial$148 13 $(1)$85 $
Agency - ResidentialAgency - Residential$35   $(1) $38  10  $—  Agency - Residential$35 $(1)$38 10 $

Unrealized losses on available-for-sale securities have not been recognized into income because almost all of the portfolio held by us are issued by U.S. government entities and agencies. These securities are either explicitly or implicitly guaranteed by the U.S. government, are highly rated by major rating agencies, and have a long history of no credit losses. The remaining unrealized losses on available-for-sale securities are municipal securities and corporate debt obligations, all of which are considered investment grade or are de minimis. The fair value is expected to recover as the bonds approach maturity.
    The following table shows the amortized cost and estimated fair value of securities by contractual maturity:
Investment Securities Available-for-SaleInvestment Securities Held-to-maturity Investment Securities Available-for-SaleInvestment Securities Held-to-Maturity
Amortized
Cost
Fair
Value
Weighted Average
Yield
Amortized
Cost
Fair
Value
Weighted Average
Yield
Amortized
Cost
Fair
Value
Weighted Average
Yield
Amortized
Cost
Fair
Value
Weighted Average
Yield
(Dollars in millions)(Dollars in millions)
June 30, 2020
September 30, 2020September 30, 2020
Due in one year or lessDue in one year or less$ $ 2.07 %$—  $—  — %Due in one year or less$$2.24 %$$%
Due after one year through five yearsDue after one year through five years10  10  2.73 %  2.51 %Due after one year through five years2.71 %2.52 %
Due after five years through 10 yearsDue after five years through 10 years110  112  4.19 %  2.30 %Due after five years through 10 years108 111 4.23 %2.35 %
Due after 10 yearsDue after 10 years2,144  2,222  2.38 %480  499  2.38 %Due after 10 years1,966 2,041 2.38 %424 442 2.34 %
TotalTotal$2,268  $2,348  $496  $516  Total$2,087 $2,165 $440 $458 

    We pledge investment securities, primarily agency collateralized and municipal taxable mortgage obligations, to collateralize lines of credit and/or borrowings. At JuneSeptember 30, 2020 and December 31, 2019, we had pledged investment securities of $179$176 million and $874 million, respectively.

Note 3 - Loans Held-for-Sale

    The majority of our mortgage loans originated as LHFS are ultimately sold into the secondary market on a whole loan basis or by securitizing the loans into agency, government, or private label mortgage-backed securities. LHFS totaled $5.6$5.4 billion and $5.3 billion at JuneSeptember 30, 2020 and December 31, 2019, respectively. For the three and sixnine months ended JuneSeptember 30, 2020 we had net gain on loan sales associated with LHFS of $303$344 million and $392$737 million as compared to $75$110 million and $122$232 million for the three and sixnine months ended JuneSeptember 30, 2019.
    
50


    At JuneSeptember 30, 2020 and December 31, 2019, $17$15 million and $39 million, respectively, of LHFS were recorded at lower of cost or fair value. We elected the fair value option for the remainder of the loans in the portfolio.

50


Note 4 - Loans Held-for-Investment

    We classify loans that we have the intent and ability to hold for the foreseeable future or until maturity as LHFI. We report LHFI at their amortized cost, which includes the outstanding principal balance adjusted for any unamortized premiums, discounts, deferred fees and costs. The accrued interest receivable on loans held-for-investment totaled $38.8$41.0 million at JuneSeptember 30, 2020 and $36.9 million at December 31, 2019 and was reported in other assets on the Consolidated Statements of Financial Condition.

    The following table presents our loans held-for-investment:
June 30, 2020December 31, 2019September 30, 2020December 31, 2019
(Dollars in millions) (Dollars in millions)
Consumer loansConsumer loansConsumer loans
Residential first mortgageResidential first mortgage$2,716  $3,154  Residential first mortgage$2,472 $3,154 
Home equityHome equity978  1,024  Home equity924 1,024 
OtherOther898  729  Other973 729 
Total consumer loansTotal consumer loans4,592  4,907  Total consumer loans4,369 4,907 
Commercial loansCommercial loansCommercial loans
Commercial real estateCommercial real estate3,016  2,828  Commercial real estate2,996 2,828 
Commercial and industrialCommercial and industrial1,968  1,634  Commercial and industrial1,520 1,634 
Warehouse lendingWarehouse lending5,232  2,760  Warehouse lending7,591 2,760 
Total commercial loansTotal commercial loans10,216  7,222  Total commercial loans12,107 7,222 
Total loans held-for-investmentTotal loans held-for-investment$14,808  $12,129  Total loans held-for-investment$16,476 $12,129 
    
    The following table presents the UPB of our loan sales and purchases in the loans held-for-investment portfolio:
Six Months Ended June 30,Nine Months Ended September 30,
2020201920202019
(Dollars in millions) (Dollars in millions)
Loans Sold (1)
Loans Sold (1)
Loans Sold (1)
Performing loansPerforming loans$38  $139  Performing loans$436 $166 
Total loans soldTotal loans sold$38  $139  Total loans sold$436 $166 
Net gain associated with loan sales (2)
Net gain associated with loan sales (2)
$—  $ Net gain associated with loan sales (2)$$
Loans PurchasedLoans PurchasedLoans Purchased
Home equityHome equity$—  $149  Home equity$$199 
Other consumer(3)Other consumer(3)63  51  Other consumer(3)63 51 
Total loans purchasedTotal loans purchased$63  $200  Total loans purchased$63 $250 
Premium associated with loans purchasedPremium associated with loans purchased$—  $ Premium associated with loans purchased$$
(1)Upon a change in our intent, the loans were transferred to LHFS and subsequently sold.
(2)Recorded in net gain on loan sales on Consolidated Statements of Operations.
(3)Does not include point of sale flow consumer loans.    

    We have pledged certain LHFI, LHFS, and loans with government guarantees to collateralize lines of credit and/or borrowings with the FHLB of Indianapolis and the FRB of Chicago. At JuneSeptember 30, 2020 we had pledged loans of $11.6$10.7 billion, compared to $9.1 billion at December 31, 2019.

Allowance for Loan Losses
    We determine the estimate of the allowance for loan losses on at least a quarterly basis. The allowance for loan losses represents management's estimate of lifetime losses in our LHFI portfolio, excluding loans carried under the fair value option. We establish an allowance using relevant available information, from internal and external sources, relating to past events, current conditions, and reasonable and supportable forecasts. The allowance uses a loan-level, model-based approach, to estimate the expected lifetime credit losses. For non-performing loans, we've elected to use the collateral dependent practical expedient. The reserve for collateral dependent loans is established as the difference between fair value of the collateral less cost to sell and the amortized cost of the loan. Management applies judgment and assigns qualitative factors to each loan
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portfolio segment or the portfolio as a whole based upon the consideration of the following factors: levels of and trends in
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delinquencies and performance of loans, levels of and trends in write-offs and recoveries collected, changes in the nature and volume of the portfolio, changes in reasonable and supportable economic forecasts, changes in lending policies and procedures, changes in economic and business conditions, changes in lending management, changes in credit quality statistics, changes in the quality of the loan review system, changes in prepayment expectations or other factors affecting assessments of loan contractual term, changes in concentrations of credit, industry conditions and other internal or external factor changes.

A specific allowance is established on impaired loans when it is probable all amounts due will not be collected pursuant to the original contractual terms of the loan and the recorded investment in the loan exceeds its fair value. The required allowance is measured using either the present value of the expected future cash flows discounted at the loan's effective interest rate or the fair value of the collateral less estimated costs to sell if the loan is collateral dependent.
A general allowance is established for lifetime losses inherent on non-impaired loans by segmenting the portfolio based upon common risk characteristics. Our consumer loan portfolio is segmented into Residential First Mortgage, Home Equity and Other Consumer. Loan characteristics impacting these segments include lien position, credit quality, and loan structure. At a high-level our commercial loans are segmented into Commercial Real Estate, Commercial and Industrial, and Warehouse Lending. Loan characteristics impacting these segments include credit quality and loan structure.
    We measure the allowance using the applicable dual risk rating model which measures probability of default, loss given default and exposure at default. As of JuneSeptember 30, 2020, we estimated losses over a two-year reasonable and supportable forecast period using macroeconomic scenarios before reverting economic variables over a one-year period to their long-term historical averages on a straight-line basis. As of JuneSeptember 30, 2020, we utilized the Moody’s JuneSeptember scenarios in our forecast: a growth forecast, weighted at 30 percent; a baseline forecast, weighted at 40 percent; and an adverse forecast, weighted at 30 percent. The resulting composite forecast for the secondthird quarter of 2020 was worse thanroughly equivalent to the scenario used in the firstsecond quarter 2020. Unemployment ends the year at 10 percent and recovers only slightly in 2021. GDP recovers only slightly by the end of the year from current levels and does not return to thenear pre-COVID level until mid-2022.2024. HPI decreases 2 percent from early 2020mid-2020 through 2021.

The worsening of our economic forecast increased the ACL by $31 million from March 31, 2020. In addition to this increase, we judgmentally increased the qualitative reserves by $39 million primarily in our CRE and C&I portfolios, guided by the model output from Moody's adverse scenario and our judgment relating to industries and borrowers we believe could be more exposed to the stressful conditions in our forecast. In addition, we reviewed our loans in deferral status and proactively downgraded loans totaling approximately $180 million UPB from "pass" status during the quarter, resulting in an increase of $24 million to the ACL. This resulted in an increase to our reserves of approximately $98 million during the second quarter, which includes an increase in our reserves for unfunded commitments of $1 million.

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    The following table presents changes in the allowance for loan losses, by class of loan:
Residential
First
Mortgage (1)
Home EquityOther
Consumer
Commercial
Real Estate
Commercial
and Industrial
Warehouse
Lending
TotalResidential
First
Mortgage (1)
Home EquityOther
Consumer
Commercial
Real Estate
Commercial
and Industrial
Warehouse
Lending
Total
(Dollars in millions) (Dollars in millions)
Three Months Ended June 30, 2020
Three Months Ended September 30, 2020Three Months Ended September 30, 2020
Beginning balanceBeginning balance$46  $23  $16  $28  $18  $ $132  Beginning balance$60 $28 $34 $83 $23 $$229 
ProvisionProvision16   19  55   —  100  Provision(6)19 28 
Charge-offsCharge-offs(2) (1) (2) —  —  —  (5) Charge-offs(2)(1)(1)(4)
RecoveriesRecoveries—    —  —  —   Recoveries
Ending allowance balanceEnding allowance balance$60  $28  $34  $83  $23  $ $229  Ending allowance balance$52 $29 $38 $89 $42 $$255 
Three Months Ended June 30, 2019
Three Months Ended September 30, 2019Three Months Ended September 30, 2019
Beginning balanceBeginning balance$35  $16  $ $36  $30  $ $127  Beginning balance$26 $16 $$35 $23 $$110 
Provision (benefit)Provision (benefit)(8) —   (1) 24  (1) 17  Provision (benefit)(2)(2)
Charge-offsCharge-offs(1) —  (3) —  (31) —  (35) Charge-offs(1)(1)(2)(4)
RecoveriesRecoveries—  —   —  —  —   Recoveries
Ending allowance balanceEnding allowance balance$26  $16  $ $35  $23  $ $110  Ending allowance balance$28 $16 $$33 $22 $$110 
Six Months Ended June 30, 2020
Nine Months Ended September 30, 2020Nine Months Ended September 30, 2020
Beginning balance, prior to adoption of ASC 326Beginning balance, prior to adoption of ASC 326$22  $14  $ $38  $22  $ $107  Beginning balance, prior to adoption of ASC 326$22 $14 $$38 $22 $$107 
Impact of adopting ASC 326Impact of adopting ASC 32625  12  10  (14) (6) (4) 23  Impact of adopting ASC 32625 12 10 (14)(6)(4)23 
ProvisionProvision16   20  59   —  104  Provision10 24 65 26 132 
Charge-offsCharge-offs(3) (2) (3) —  —  —  (8) Charge-offs(5)(3)(4)(12)
RecoveriesRecoveries—    —  —  —   Recoveries
Ending allowance balanceEnding allowance balance$60  $28  $34  $83  $23  $ $229  Ending allowance balance$52 $29 $38 $89 $42 $$255 
Six Months Ended June 30, 2019
Nine Months Ended September 30, 2019Nine Months Ended September 30, 2019
Beginning balanceBeginning balance$38  $15  $ $48  $18  $ $128  Beginning balance$38 $15 $$48 $18 $$128 
Provision (benefit)Provision (benefit)(10) —   (13) 36  (1) 17  Provision (benefit)(8)(15)34 (1)18 
Charge-offsCharge-offs(2) —  (4) —  (31) —  (37) Charge-offs(3)(1)(5)(31)(40)
RecoveriesRecoveries—    —  —  —   Recoveries
Ending allowance balanceEnding allowance balance$26  $16  $ $35  $23  $ $110  Ending allowance balance$28 $16 $$33 $22 $$110 
(1)Includes loans with government guarantees.

    The allowance for loan losses was $229$255 million at JuneSeptember 30, 2020 and $110 million at JuneSeptember 30, 2019. The increase in the allowance is reflective of the adoption of CECL, and changes in the economic forecastforecasts used in the ACL models as a result of the ongoing COVID-19 pandemic and credit downgrades largely attributed to challenging economic conditions being faced by certain of our borrowers due to the pandemic.
Loans are considered to be past due when any payment of principal or interest is 30 days past the scheduled payment date. While it is the goal of management to collect on loans, we attempt to work out a satisfactory repayment schedule or modification with past due borrowers and will undertake foreclosure proceedings if the delinquency is not satisfactorily resolved. Our practices regarding past due loans are designed to both assist borrowers in meeting their contractual obligations and minimize losses incurred by the Bank.

    Beginning in March 2020, as a response to COVID-19, customers facing COVID-19 related difficulties were offered forbearance in an effort to help our borrowers get to the other side of the health crisis when we believe they will be able to fulfill all of their contractual commitments.
    We cease the accrual of interest on all classes of consumer and commercial loans upon the earlier of, becoming 90 days past due, or when doubt exists as to the ultimate collection of principal or interest (classified as nonaccrual or nonperforming loans). When a loan is placed on nonaccrual status, the accrued interest income is reversed and the loan may only return to accrual status when principal and interest become current and are anticipated to be fully collectible. We do not measure an allowance for credit losses for accrued interest receivables as accrued interest is written off in a timely manner. We are not aging receivables for customers who have been granted a payment deferral in response to COVID-19 which remain in the aging category they were in at the time of payment deferral. We continue to accrue interest on these loans, consistent with our forbearance programs.

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The following table sets forth the LHFI aging analysis of past due and current loans:
30-59 Days
Past Due
60-89 Days
Past Due
90 Days or
Greater Past
Due (1)
Total
Past Due
CurrentTotal LHFI (3) (4)30-59 Days
Past Due
60-89 Days
Past Due
90 Days or
Greater Past
Due (1)
Total
Past Due
CurrentTotal LHFI (3) (4)
(Dollars in millions) (Dollars in millions)
June 30, 2020
September 30, 2020September 30, 2020
Consumer loansConsumer loansConsumer loans
Residential first mortgageResidential first mortgage$ $ $27  $38  $2,678  $2,716  Residential first mortgage$$$30 $38 $2,434 $2,472 
Home equityHome equity —    972  978  Home equity919 924 
OtherOther    894  898  Other967 973 
Total consumer loansTotal consumer loans  33  48  4,544  4,592  Total consumer loans36 49 4,320 4,369 
Commercial loansCommercial loansCommercial loans
Commercial real estateCommercial real estate—  —  —  —  3,016  3,016  Commercial real estate2,996 2,996 
Commercial and industrial (1)
—  —  —  —  1,968  1,968  
Commercial and industrialCommercial and industrial10 10 1,510 1,520 
Warehouse lendingWarehouse lending—  —  —  —  5,232  5,232  Warehouse lending7,591 7,591 
Total commercial loansTotal commercial loans—  —  —  —  10,216  10,216  Total commercial loans10 10 12,097 12,107 
Total loans (2)
Total loans (2)
$ $ $33  $48  $14,760  $14,808  Total loans (2)$$$46 $59 $16,417 $16,476 
December 31, 2019December 31, 2019December 31, 2019
Consumer loansConsumer loansConsumer loans
Residential first mortgageResidential first mortgage$ $ $21  $30  $3,124  $3,154  Residential first mortgage$$$21 $30 $3,124 $3,154 
Home EquityHome Equity —    1,019  1,024  Home Equity1,019 1,024 
OtherOther    724  729  Other724 729 
Total consumer loansTotal consumer loans  26  40  4,867  4,907  Total consumer loans26 40 4,867 4,907 
Commercial loansCommercial loansCommercial loans
Commercial real estateCommercial real estate—  —  —  —  2,828  2,828  Commercial real estate2,828 2,828 
Commercial and industrialCommercial and industrial—  —  —  —  1,634  1,634  Commercial and industrial1,634 1,634 
Warehouse lendingWarehouse lending—  —  —  —  2,760  2,760  Warehouse lending2,760 2,760 
Total commercial loansTotal commercial loans—  —  —  —  7,222  7,222  Total commercial loans7,222 7,222 
Total loans (2)
Total loans (2)
$ $ $26  $40  $12,089  $12,129  Total loans (2)$$$26 $40 $12,089 $12,129 
(1)Includes less than 90 day past due performing loans which are deemed nonaccrual. Interest is not being accrued on these loans.
(2)Includes $5$8 million and $4 million of past due loans accounted for under the fair value option as of JuneSeptember 30, 2020 and December 31, 2019, respectively.
(3)Collateral dependent loans totaled $63$74 million at JuneSeptember 30, 2020 and $54 million at December 31, 2019, respectively. The majority of these loans are secured by real estate.
(4)The interest income recognized on impaired loans was $1$2 million and less than $1 million at JuneSeptember 30, 2020 and December 31, 2019, respectively.

Interest income is recognized on nonaccrual loans using a cash basis method. The interest income recognizedthat would have been accrued on impaired loans was $1$2 million and less than $1 million at JuneSeptember 30, 2020 and December 31, 2019, respectively. At JuneSeptember 30, 2020 and December 31, 2019, we had 0 loans 90 days past due and still accruing interest.

Reserve for Unfunded Commitments
We estimated expected credit losses over the contractual period in which we are exposed to credit risk via a contractual obligation to extend credit, unless that obligation is unconditionally cancellable by us. The reserve for unfunded commitments is adjusted as a provision for credit loss expense. The estimate includes consideration of the likelihood that funding will occur and an estimate of expected credit losses on commitments expected to be funded over its estimated life.

The reserve for unfunded commitments is reflected in other liabilities on the Consolidated Statements of Financial Condition and was $21$25 million as of JuneSeptember 30, 2020, compared to $3 million as of June 30,December 31, 2019. The increase in the reserve is reflective of the adoption of CECL which required us to record an allowance for our estimate of lifetime losses and an increase due to changes in the economic forecastforecasts used in the ACL models as a result of the ongoing COVID-19 pandemic.
The following categories of off-balance sheet credit exposures have been identified: unfunded loans with available balances, new commitments to lend that are not yet funded, and standby and commercial letters of credit. For further information, see Note 15 - Legal Proceedings, Contingencies and Commitments.

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Troubled Debt Restructurings
    
    We may modify certain loans in both our consumer and commercial loan portfolios to retain customers or to maximize collection of the outstanding loan balance. TDRs are modified loans in which a borrower demonstrates financial difficulties and for which a concession has been granted as a result. Nonperforming TDRs are included in nonaccrual loans. TDRs remain in nonperforming status until a borrower has made payments and is current for at least six consecutive months. Performing TDRs are not considered to be nonaccrual so long as we believe that all contractual principal and interest due under the restructured terms will be collected. Performing and nonperforming TDRs remain impaired as interest and principal will not be received in accordance with the original contractual terms of the loan agreement. Refer to Note 1- Description of Business, Basis of Presentation, and Summary of Significant Accounting Standards to the consolidated financial statements in the Annual Report on Form 10-K for the year ended December 31, 2019 for a description of the methodology used to determine TDRs.

    Some loan modifications classified as TDRs may not ultimately result in the full collection of principal and interest, as modified, but may give rise to potential incremental losses. We measure impairments using a discounted cash flow method for performing TDRs and measure impairment based on collateral values for nonperforming TDRs.

    Beginning in March 2020, as a response to COVID-19, we offered our consumer and commercial customers principal and interest payment deferrals and extensions. We considered these programs in the context of whether or not the short-term modifications of these loans would constitute a TDR. We considered the CARES Act, interagency guidance and related guidance from the FASB, which provided that short-term modifications made on a good faith basis in response to COVID-19 to borrowers who were current prior to any relief are not required to be accounted for as TDRs. As a result, we have determined that these loans are not TDRs.

The following table provides a summary of TDRs by type and performing status:
TDRs TDRs
PerformingNonperformingTotal PerformingNonperformingTotal
(Dollars in millions)(Dollars in millions)
June 30, 2020
September 30, 2020September 30, 2020
Consumer loansConsumer loansConsumer loans
Residential first mortgageResidential first mortgage$20  $ $28  Residential first mortgage$20 $$27 
Home equityHome equity15   17  Home equity14 16 
Commercial Real EstateCommercial Real Estate —   Commercial Real Estate
Total TDRs (1)(2)
Total TDRs (1)(2)
$40  $10  $50  Total TDRs (1)(2)$39 $$48 
December 31, 2019December 31, 2019December 31, 2019
Consumer loansConsumer loansConsumer loans
Residential first mortgageResidential first mortgage$20  $ $28  Residential first mortgage$20 $$28 
Home EquityHome Equity18   20  Home Equity18 20 
Total TDRs (1)(2)
Total TDRs (1)(2)
$38  $10  $48  Total TDRs (1)(2)$38 $10 $48 
(1)Allowance for loan losses on TDR loans totaled $4$5 million and $8 million at JuneSeptember 30, 2020 and December 31, 2019, respectively.
(2)Includes $2 million of TDR loans accounted for under the fair value option at JuneSeptember 30, 2020 and December 31, 2019.
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The following table provides a summary of newly modified TDRs:
New TDRsNew TDRs
Number of AccountsPre-Modification Unpaid Principal BalancePost-Modification Unpaid Principal Balance (1)Number of AccountsPre-Modification Unpaid Principal BalancePost-Modification Unpaid Principal Balance (1)
(Dollars in millions)(Dollars in millions)
Three Months Ended June 30, 2020
Three Months Ended September 30, 2020Three Months Ended September 30, 2020
Residential first mortgagesResidential first mortgages$$
Home equity (2)(3)Home equity (2)(3)
ConsumerConsumer
Commercial Real Estate $ $ 
Total TDR loansTotal TDR loans $ $ Total TDR loans$$
Three Months Ended June 30, 2019
Home equity (2)(3)
 —  —  
Three Months Ended September 30, 2019Three Months Ended September 30, 2019
Residential first mortgagesResidential first mortgages$$
Total TDR loansTotal TDR loans $—  $—  Total TDR loans$$
Six Months Ended June 30, 2020
Nine Months Ended September 30, 2020Nine Months Ended September 30, 2020
Residential first mortgagesResidential first mortgages $ $ Residential first mortgages$$
Home equity (2)(3)
Home equity (2)(3)
 —  —  Home equity (2)(3)
ConsumerConsumer —  —  Consumer
Commercial Real EstateCommercial Real Estate $ $ Commercial Real Estate
Total TDR loansTotal TDR loans   Total TDR loans12 $$
Six Months Ended June 30, 2019
Nine Months Ended September 30, 2019Nine Months Ended September 30, 2019
Residential first mortgagesResidential first mortgages $—  $—  Residential first mortgages$$
Home equity (2)(3)
Home equity (2)(3)
   Home equity (2)(3)
Total TDR loansTotal TDR loans $ $ Total TDR loans10 $$
(1)Post-modification balances include past due amounts that are capitalized at modification date.
(2)Home equity post-modification UPB reflects write downs.
(3)Includes loans carried at the fair value option.
    
    There was 1 residential first mortgage loan modified in the previous 12 months that subsequently defaulted during the three and six months ended June 30, 2020. There were 0 residential first mortgageno loans modified in the previous 12 months that subsequently defaulted during the three and sixnine months ended June 30, 2019. The increase in allowance at modification was less than $1 million for the three months ended JuneSeptember 30, 2020 and Juneor September 30, 2019. All TDR classes within the consumer and commercial portfolios are considered subsequently defaulted when they are greater than 90 days past due within 12 months of the restructuring date.

Credit Quality

    We utilize an internal risk rating system which is applied to all consumer and commercial loans. Descriptions of our internal risk ratings as they relate to credit quality follow the ratings used by the U.S. bank regulatory agencies as listed below.

Pass. Pass assets are not impaired nor do they have any known deficiencies that could impact the quality of the asset.
Watch. Watch assets are defined as pass rated assets that exhibit elevated risk characteristics or other factors that deserve management’s close attention and increased monitoring. However, the asset does not exhibit a potential or well-defined weakness that would warrant a downgrade to criticized or adverse classification.
Special mention. Assets identified as special mention possess credit deficiencies or potential weaknesses deserving management's close attention. Special mention assets have a potential weakness or pose an unwarranted financial risk that, if not corrected, could weaken the assets and increase risk in the future. Special mention assets are criticized, but do not expose an institution to sufficient risk to warrant adverse classification.
    Substandard. Assets identified as substandard are inadequately protected by the current net worth and paying capacity of the obligor or of the collateral pledged, if any. Assets so classified must have a well-defined weakness or weaknesses that jeopardize the full collection or liquidation of the debt. They are characterized by the distinct possibility that we will sustain some loss if the deficiencies are not corrected. For home equity loans and other consumer loans, we evaluate credit quality based on the aging and status of payment activity and any other known credit characteristics that call into question full repayment of the asset. Substandard loans may be placed on either accrual or non-accrual status.
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    Doubtful. An asset classified as doubtful has all the weaknesses inherent in one classified substandard, with the added characteristic that the weaknesses make collection or liquidation in full, on the basis of currently existing facts, conditions and
56


values, highly questionable and improbable. A doubtful asset has a high probability of total or substantial loss, but because of specific pending events that may strengthen the asset, its classification as loss is deferred. Doubtful borrowers are usually in default, lack adequate liquidity or capital, and lack the resources necessary to remain an operating entity. Pending events can include mergers, acquisitions, liquidations, capital injections, the perfection of liens on additional collateral, the valuation of collateral, and refinancing. Generally, pending events should be resolved within a relatively short period and the ratings will be adjusted based on the new information. Due to the high probability of loss, doubtful assets are placed on non-accrual.
    Loss. An asset classified as loss is considered uncollectible and of such little value that the continuance as a bankable asset is not warranted. This classification does not mean that an asset has absolutely no recovery or salvage value, but, rather that it is not practical or desirable to defer writing off the asset even though partial recovery may be affected in the future.
Consumer Loans

    Consumer loans consist of open and closed-end loans extended to individuals for household, family, and other personal expenditures, and includes consumer loans, and loans to individuals secured by their personal residence, including first mortgage, home equity, and home improvement loans. Because consumer loans are usually relatively small-balance, homogeneous exposures, consumer loans are rated based primarily on payment performance. Payment performance is a proxy for the strength of repayment capacity and loans are generally classified based on their payment status rather than by an individual review of each loan.
    In accordance with regulatory guidance, we assign risk ratings to consumer loans in the following manner:
Consumer loans are classified as Watch once the loan becomes 60 days past due.
Open and closed-end consumer loans 90 days or more past due are classified Substandard.

Payment activity, credit rating and loan-to-value ratios have the most significant impact on the ACL for consumer loans. The following table presents the amortized cost in residential and consumer loans based on payment activity:
Revolving Loans Converted to Term Loans Amortized Cost Basis
Revolving Loans Amortized Cost BasisTotalDecember 31, 2019Revolving Loans Amortized Cost BasisRevolving Loans Converted to Term Loans Amortized Cost BasisTotalDecember 31, 2019
Term LoansRevolving Loans Converted to Term Loans Amortized Cost BasisTerm LoansRevolving Loans Amortized Cost BasisRevolving Loans Converted to Term Loans Amortized Cost BasisTotalDecember 31, 2019
Amortized Cost Basis by Origination YearAmortized Cost Basis by Closing Year
As of June 30, 202020202019201820172016Prior
As of September 30, 2020As of September 30, 202020202019201820172016PriorRevolving Loans Amortized Cost BasisRevolving Loans Converted to Term Loans Amortized Cost BasisTotalDecember 31, 2019
Consumer LoansConsumer Loans(Dollars in millions)(Dollars in millions)
Residential First MortgageResidential First MortgageResidential First Mortgage
PassPass$152  $709  $325  $418  $367  $568  $105  $11  $2,655  $3,107  Pass$256 $630 $272 $348 $308 $483 
WatchWatch—      19   —  25  23  Watch16 19 23 
SubstandardSubstandard—     —  13  —  —  22  15  Substandard17 30 15 
Home EquityHome EquityHome Equity
PassPass 42  19    15  827  38  959  1,002  Pass37 16 12 799 29 908 1,002 
WatchWatch—  —  —  —  —  13   —  14  16  Watch12 12 16 
SubstandardSubstandard—  —  —  —  —       Substandard
Other ConsumerOther ConsumerOther Consumer
PassPass126  368  183    11  202  —  896  727  Pass226 345 165 218 972 727 
WatchWatch—  —   —  —  —  —  —    Watch
SubstandardSubstandard—  —   —  —  —  —  —    Substandard
Total Consumer Loans (1)Total Consumer Loans (1)$284  $1,121  $537  $434  $373  $640  $1,137  $50  $4,576  $4,895  Total Consumer Loans (1)$488 $1,017 $460 $363 $312 $548 $1,123 $43 $4,354 $4,895 
(1)Excludes loans carried under the fair value option
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    The following table presents the amortized cost in residential and consumer loans based on credit scores:
Revolving Loans Converted to Term Loans Amortized Cost BasisRevolving Loans Converted to Term Loans Amortized Cost Basis
FICO BandRevolving Loans Amortized Cost BasisTotalFICO BandRevolving Loans Amortized Cost BasisRevolving Loans Converted to Term Loans Amortized Cost BasisTotal
Amortized Cost Basis by Origination YearAmortized Cost Basis by Closing YearRevolving Loans Converted to Term Loans Amortized Cost BasisTotal
As of June 30, 202020202019201820172016PriorRevolving Loans Amortized Cost BasisTotal
As of September 30, 2020As of September 30, 20202020201820172016PriorRevolving Loans Amortized Cost BasisRevolving Loans Converted to Term Loans Amortized Cost BasisTotal
Consumer LoansConsumer Loans(Dollars in millions)(Dollars in millions)
Residential First MortgageResidential First MortgageResidential First Mortgage
>750>750$87  $372  $172  $293  $278  $333  $61  $ $1,600  >750$151 $323 $141 $241 $228 $272 $61 $1,419 
700-750700-75045  234  128  112  83  165  31   802  700-75079 212 106 95 73 148 30 748 
<700<70020  105  33  16   102  14   300  <70026 100 31 16 96 14 292 
Home EquityHome EquityHome Equity
>750>750 13      366  12  412  >75011 358 391 
700-750700-750 16     11  331  16  388  700-75014 319 14 367 
<700<700 13      132  11  176  <70012 123 11 164 
Other ConsumerOther ConsumerOther Consumer
>750>75086  235  99     109  —  541  >750160 220 87 200 678 
700-750700-75036  121  68   —   65  —  292  700-75061 114 65 18 265 
<700<700 12  18     28  —  65  <70011 14 30 
Total Consumer Loans (1)Total Consumer Loans (1)$284  $1,121  $537  $434  $373  $640  $1,137  $50  $4,576  Total Consumer Loans (1)$488 $1,017 $460 $363 $312 $548 $1,123 $43 $4,354 
(1)Excludes loans carried under the fair value option

Loan-to-value ratios primarily impact the allowance on mortgages within the consumer loan portfolio. The following table presents the amortized cost in residential first mortgages and home equity based on loan-to-value ratios:
Revolving Loans Converted to Term Loans Amortized Cost BasisRevolving Loans Converted to Term Loans Amortized Cost Basis
LTV BandRevolving Loans Amortized Cost BasisTotalLTV BandRevolving Loans Amortized Cost BasisRevolving Loans Converted to Term Loans Amortized Cost BasisTotal
Amortized Cost Basis by Origination YearAmortized Cost Basis by Closing YearRevolving Loans Converted to Term Loans Amortized Cost BasisTotal
As of June 30, 202020202019201820172016PriorRevolving Loans Amortized Cost BasisTotal
As of September 30, 2020As of September 30, 20202020201820172016PriorRevolving Loans Amortized Cost BasisRevolving Loans Converted to Term Loans Amortized Cost BasisTotal
Consumer LoansConsumer Loans(Dollars in millions)(Dollars in millions)
Residential first mortgageResidential first mortgageResidential first mortgage
>90>90$45  $303  $167  $45  $ $23  $—  $—  $586  >90$53 $286 $142 $39 $$21 $$544 
71-9071-9068  243  96  141  96  298  —  —  942  71-90122 213 77 123 82 267 884 
55-7055-7027  95  33  119  139  167  —  —  580  55-7064 78 29 99 121 140 531 
<55<5512  70  37  116  130  112  106  11  594  <5517 58 30 91 102 88 105 500 
Home EquityHome EquityHome Equity
>90>90—  —  —    14   —  18  >9011 15 
71-9071-90 32  14    11  648  25  741  71-9029 12 10 612 21 693 
<=70<=70 10    —   180  14  217  <=70187 214 
Total (1)Total (1)$158  $753  $352  $430  $371  $629  $935  $50  $3,678  Total (1)$262 $672 $294 $359 $310 $541 $905 $38 $3,381 
(1)Excludes loans carried under the fair value option

Commercial Loans

Risk rating and average loan duration have the most significant impact on the ACL for commercial loans. Additional factors which impact the ACL are debt-service-coverage ratio, loan-to-value ratio, interest-coverage ratio and leverage ratio.

Internal audit conducts periodic examinations which serve as an independent verification of the accuracy of the ratings assigned. All loans are examined on an at least annual basis. Loan grades are based on different factors within the borrowing relationship: entity sales, debt service coverage, debt/total net worth, liquidity, balance sheet and income statement trends, management experience, business stability, financing structure, and financial reporting requirements. The underlying collateral is also rated based on the specific type of collateral and corresponding LTV. The combination of the borrower and collateral risk ratings results in the final rating for the borrowing relationship.
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Based on the most recent analysis performed, the amortized cost basis, by risk category for each class of loans within the commercial portfolio is as follows:
Revolving Loans Converted to Term Loans Amortized Cost Basis
Term LoansRevolving Loans Amortized Cost BasisTotalDecember 31, 2019Term LoansRevolving Loans Amortized Cost BasisRevolving Loans Converted to Term Loans Amortized Cost BasisTotalDecember 31, 2019
Amortized Cost Basis by Origination Year Amortized Cost Basis by Closing YearRevolving Loans Converted to Term Loans Amortized Cost BasisTotalDecember 31, 2019
As of June 30, 202020202019201820172016PriorRevolving Loans Amortized Cost BasisDecember 31, 2019
As of September 30, 2020As of September 30, 202020202019201820172016PriorRevolving Loans Amortized Cost BasisRevolving Loans Converted to Term Loans Amortized Cost BasisTotalDecember 31, 2019
Commercial LoansCommercial Loans(Dollars in million)(Dollars in million)
Commercial real estateCommercial real estateCommercial real estate
PassPass$184  $950  $477  $486  $353  $286  $(1) $—  $2,735  $2,794  Pass$249 $978 $466 $452 $325 $239 $(1)$$2,708 $2,794 
WatchWatch23  32  88  33  38  36  —  —  250  24  Watch20 14 81 44 28 31 218 24 
Special mentionSpecial mention—  —   20  —  —  —  —  23   Special mention16 10 39 
SubstandardSubstandard—  —    —  —  —  —    Substandard25 31 
Commercial and industrialCommercial and industrialCommercial and industrial
PassPass119  580  248  317  113  110  22  —  1,509  1,533  Pass212 494 185 188 107 116 20 1,322 1,533 
WatchWatch  10  —  —  —   —  14  72  Watch46 26 25 100 72 
Special mentionSpecial mention 12   14  —   —  —  37  24  Special mention13 13 17 50 24 
SubstandardSubstandard21  —  10   —  —  —  —  35   Substandard21 16 10 48 
Payroll protection program
Pass373  —  —  —  —  —  —  —  373  —  
WarehouseWarehouseWarehouse
PassPass—  —  —  —  —  —  4,942  —  4,942  2,556  Pass7,381 7,381 2,556 
WatchWatch—  —  —  —  —  —  255  —  255  189  Watch195 195 189 
Special mentionSpecial mention—  —  —  —  —  —  35  —  35  15  Special mention15 15 15 
SubstandardSubstandard—  —  —  —  —  —  —  —  —  —  Substandard
Total commercial loansTotal commercial loans$722  $1,576  $843  $879  $504  $438  $5,254  $—  $10,216  $7,222  Total commercial loans$510 $1,558 $806 $761 $470 $392 $7,610 $$12,107 $7,222 
    
Note 5 - Loans with Government Guarantees
    
    Substantially all loans with government guarantees are insured or guaranteed by the FHA or the U.S. Department of Veterans Affairs. FHA loans earn interest at a rate based upon the 10-year U.S. Treasury note rate at the time the underlying loan becomes delinquent, which is not paid by the FHA or the U.S. Department of Veterans Affairs until claimed. When a GNMA loan is due, but unpaid, for three consecutive months (typically referred to as 90 days past due) the loan is required to be re-recognized on the balance sheet by the MSR owner. These loans are recorded in loans with government guarantees, and the liability to repurchase the loans is recorded in other liabilities on the consolidated statements of financial condition. This resulted in $1.8 billion of repurchase options as of September 30, 2020, a $1.7 billion increase from December 31, 2019. Certain loans within our portfolio may be subject to indemnifications and insurance limits which expose us to limited credit risk. We have reserved for these risks within other assets and as a component of our allowance for loan losses on residential first mortgages.
    
    Repossessed assets and the associated claims related to government guaranteed loans are recorded in other assets and totaled $30$22 million and $45 million, at JuneSeptember 30, 2020 and December 31, 2019, respectively.

Note 6 - Variable Interest Entities

    We have 0 consolidated VIEs as of JuneSeptember 30, 2020 and December 31, 2019.

    In connection with our securitization activities, we have retained a 5 percent interest in the investment securities of certain trusts ("other MBS") and are contracted as the subservicer of the underlying loans, compensated based on market rates, which constitutes a continuing involvement in these trusts. Although we have a variable interest in these securitization trusts, we are not their primary beneficiary due to the relative size of our investment in comparison to the total amount of securities issued by the VIE and our inability to direct activities that most significantly impact the VIE’s economic performance. As a result, we have not consolidated the assets and liabilities of the VIE in our Consolidated Statements of Financial Condition. The Bank’s maximum exposure to loss is limited to our investment in the VIE, as well as the standard representations and warranties made in conjunction with the loan transfer. See Note 2 - Investment Securities and Note 16 - Fair Value Measurements, for additional information.

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Note 7 - Mortgage Servicing Rights

    We have investments in MSRs that result from the sale of loans to the secondary market for which we retain the servicing. We account for MSRs at their fair value. A primary risk associated with MSRs is the potential reduction in fair value as a result of higher than anticipated prepayments due to loan refinancing prompted, in part, by declining interest rates or government intervention. Conversely, these assets generally increase in value in a rising interest rate environment to the extent that prepayments are slower than anticipated. We utilize derivatives as economic hedges to offset changes in the fair value of the MSRs resulting from the actual or anticipated changes in prepayments stemming from changing interest rate environments. There is also a risk of valuation decline due to higher than expected increases in default rates, which we do not believe can be effectively managed using derivatives. For further information regarding the derivative instruments utilized to manage our MSR risks, see Note 8 - Derivative Financial Instruments.

    Changes in the fair value of residential first mortgage MSRs were as follows:
Three Months Ended June 30,Six Months Ended June 30, Three Months Ended September 30,Nine Months Ended September 30,
2020201920202019 2020201920202019
(Dollars in millions)(Dollars in millions)
Balance at beginning of periodBalance at beginning of period$223  $278  $291  $290  Balance at beginning of period$261 $316 $291 $290 
Additions from loans sold with servicing retainedAdditions from loans sold with servicing retained84  97  124  164  Additions from loans sold with servicing retained85 39 209 203 
Reductions from salesReductions from sales(10) —  (46) (45) Reductions from sales(12)(46)(57)
Decrease in MSR fair value due to pay-offs, pay-downs, run-off, model changes, and other (1)Decrease in MSR fair value due to pay-offs, pay-downs, run-off, model changes, and other (1)(27) (19) (49) (30) Decrease in MSR fair value due to pay-offs, pay-downs, run-off, model changes, and other (1)(25)(30)(74)(60)
Changes in estimates of fair value due to interest rate risk (1) (2)Changes in estimates of fair value due to interest rate risk (1) (2)(9) (40) (59) (63) Changes in estimates of fair value due to interest rate risk (1) (2)(28)(57)(91)
Fair value of MSRs at end of periodFair value of MSRs at end of period$261  $316  $261  $316  Fair value of MSRs at end of period$323 $285 $323 $285 
(1)Changes in fair value are included within net return on mortgage servicing rights on the Consolidated Statements of Operations.
(2)Represents estimated MSR value change resulting primarily from market-driven changes which we manage through the use of derivatives.

    The following table summarizes the hypothetical effect on the fair value of servicing rights using adverse changes of 10 percent and 20 percent to the weighted average of certain significant assumptions used in valuing these assets:
June 30, 2020December 31, 2019September 30, 2020December 31, 2019
Fair valueFair valueFair valueFair value
Actual10% adverse change20% adverse changeActual10% adverse change20% adverse changeActual10% adverse change20% adverse changeActual10% adverse change20% adverse change
(Dollars in millions)(Dollars in millions)
Option adjusted spreadOption adjusted spread6.73 %$256  $251  5.34 %$284  $280  Option adjusted spread7.61 %$316 $310 5.34 %$284 $280 
Constant prepayment rateConstant prepayment rate11.78 %$239  $220  10.59 %$271  $257  Constant prepayment rate11.36 %$300 $279 10.59 %$271 $257 
Weighted average cost to service per loanWeighted average cost to service per loan$83.08  $258  $255  $84.41  $285  $282  Weighted average cost to service per loan$81.68 $320 $316 $84.41 $285 $282 

    The sensitivity calculations above are hypothetical and should not be considered to be predictive of future performance. Changes in fair value based on adverse changes in assumptions generally cannot be extrapolated because the relationship of the change in assumption to the change in fair value may not be linear. To isolate the effect of the specified change, the fair value shock analysis is consistent with the identified adverse change, while holding all other assumptions constant. In practice, a change in one assumption generally impacts other assumptions, which may either magnify or counteract the effect of the change. For further information on the fair value of MSRs, see Note 16 - Fair Value Measurements.

    Contractual servicing and subservicing fees. Contractual servicing and subservicing fees, including late fees and other ancillary income are presented below. Contractual servicing fees are included within net return on mortgage servicing rights on the Consolidated Statements of Operations. Contractual subservicing fees, including late fees and other ancillary income are included within loan administration income on the Consolidated Statements of Operations. Subservicing fee income is recorded for fees earned on subserviced loans, net of third party subservicing costs.
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    The following table summarizes income and fees associated with owned mortgage servicing rights:
Three Months Ended June 30,Six Months Ended June 30, Three Months Ended September 30,Nine Months Ended September 30,
2020201920202019 2020201920202019
(Dollars in millions)(Dollars in millions)
Net return (loss) on mortgage servicing rightsNet return (loss) on mortgage servicing rightsNet return (loss) on mortgage servicing rights
Servicing fees, ancillary income and late fees (1)Servicing fees, ancillary income and late fees (1)$24  $26  $45  $45  Servicing fees, ancillary income and late fees (1)$30 $25 $75 $70 
Decrease in MSR fair value due to pay-offs, pay-downs, run-off, model changes, and otherDecrease in MSR fair value due to pay-offs, pay-downs, run-off, model changes, and other(27) (19) (49) (30) Decrease in MSR fair value due to pay-offs, pay-downs,
run-off, model changes, and other
(25)(30)(74)(60)
Changes in fair value due to interest rate riskChanges in fair value due to interest rate risk(9) (40) (59) (63) Changes in fair value due to interest rate risk(28)(57)(91)
Gain on MSR derivatives (2)Gain on MSR derivatives (2) 39  64  61  Gain on MSR derivatives (2)31 68 92 
Net transaction costsNet transaction costs(2) (1) (3) (2) Net transaction costs(2)(2)
Total return (loss) included in net return on mortgage servicing rightsTotal return (loss) included in net return on mortgage servicing rights$(8) $ $(2) $11  Total return (loss) included in net return on mortgage servicing rights$12 $(2)$10 $
(1)Servicing fees are recorded on an accrual basis. Ancillary income and late fees are recorded on a cash basis.
(2)Changes in the derivatives utilized as economic hedges to offset changes in fair value of the MSRs.
        
    The following table summarizes income and fees associated with our mortgage loans subserviced for others:
Three Months Ended June 30,Six Months Ended June 30, Three Months Ended September 30,Nine Months Ended September 30,
2020201920202019 2020201920202019
(Dollars in millions) (Dollars in millions)
Loan administration income on mortgage loans subservicedLoan administration income on mortgage loans subservicedLoan administration income on mortgage loans subserviced
Servicing fees, ancillary income and late fees (1)Servicing fees, ancillary income and late fees (1)$30  $26  $61  $50  Servicing fees, ancillary income and late fees (1)$33 $27 $94 $77 
Charges on subserviced custodial balances (2)Charges on subserviced custodial balances (2)(7) (18) (23) (30) Charges on subserviced custodial balances (2)(3)(20)(26)(50)
Other servicing chargesOther servicing charges(2) (2) (5) (3) Other servicing charges(4)(2)(9)(5)
Total income on mortgage loans subserviced, included in loan administrationTotal income on mortgage loans subserviced, included in loan administration$21  $ $33  $17  Total income on mortgage loans subserviced, included in loan administration$26 $$59 $22 
(1)Servicing fees are recorded on an accrual basis. Late fees are recorded on cash basis.
(2)Charges on subserviced custodial balances represent interest due to MSR owner.

Note 8 - Derivative Financial Instruments

    Derivative financial instruments are recorded at fair value in other assets and other liabilities on the Consolidated Statements of Financial Condition. Our policy is to present our derivative assets and derivative liabilities on the Consolidated Statement of Financial Condition on a gross basis, even when provisions allowing for set-off are in place. However, for derivative contracts cleared through certain central clearing parties, variation margin payments are recognized as settlements. We are exposed to non-performance risk by the counterparties to our various derivative financial instruments. A majority of our derivatives are centrally cleared through a Central Counterparty Clearing House or consist of residential mortgage interest rate lock commitments further limiting our exposure to non-performance risk. We believe that the non-performance risk inherent in our remaining derivative contracts is minimal based on credit standards and the collateral provisions of the derivative agreements.

    Derivatives not designated as hedging instruments: We maintain a derivative portfolio of interest rate swaps, futures and forward commitments used to manage exposure to changes in interest rates, MSR asset values and to meet the needs of customers. We also enter into interest rate lock commitments, which are commitments to originate mortgage loans whereby the interest rate on the loan is determined prior to funding and the customers have locked into that interest rate. Market risk on interest rate lock commitments and mortgage LHFS is managed using corresponding forward sale commitments. Changes in fair value of derivatives not designated as hedging instruments are recognized in the Consolidated Statements of Operations.
    
    Derivatives designated as hedging instruments: We have designated certain interest rate swaps as fair value hedges of investment securities available for sale and residential first mortgage loans held for investment using the last-of-layer method. Cash flows and the profit impact associated with designated hedges are reported in the same category as the underlying hedged item.

    We have also designated certain interest rate swaps as cash flow hedges on LIBOR based variable interest payments on certain custodial deposits. Changes in the fair value of derivatives designated as cash flow hedges are recorded in other comprehensive income on the Consolidated Statement of Financial Condition and reclassified into interest expense in the same period in which the hedge transaction is recognized in earnings. At JuneSeptember 30, 2020, we had $10 million (net-of-tax) of unrealized
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losses on derivatives classified as cash flow hedges recorded in accumulated other comprehensive income. We had
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0 designated cash flow hedges at December 31, 2019. The estimated amount to be reclassified from other comprehensive income into earnings during the next 12 months represents $3$4 million of losses (net-of-tax).

Derivatives that are designated in hedging relationships are assessed for effectiveness using regression analysis at inception and qualitatively thereafter, unless regression analysis is deemed necessary. All designated hedge relationships were and are expected to be highly effective as of JuneSeptember 30, 2020.

    The following tables present the notional amount, estimated fair value and maturity of our derivative financial instruments:
June 30, 2020 (1)September 30, 2020 (1)
Notional AmountFair Value (2)Expiration DatesNotional AmountFair Value (2)Expiration Dates
(Dollars in millions) (Dollars in millions)
Derivatives in cash flow hedge relationships:Derivatives in cash flow hedge relationships:Derivatives in cash flow hedge relationships:
AssetsAssetsAssets
Interest rate swaps on custodial depositsInterest rate swaps on custodial deposits$800  $—  2026-2027Interest rate swaps on custodial deposits$800 $2026-2027
Derivatives in fair value hedge relationships:Derivatives in fair value hedge relationships:Derivatives in fair value hedge relationships:
AssetsAssetsAssets
Interest rate swaps on AFS securitiesInterest rate swaps on AFS securities$350  $—  2024-2025Interest rate swaps on AFS securities$450 $2022-2025
Interest rate swaps on HFI residential first mortgagesInterest rate swaps on HFI residential first mortgages100  —  2024Interest rate swaps on HFI residential first mortgages100 2024
Total derivative assetsTotal derivative assets$450  $—  Total derivative assets$550 $
Liabilities
Interest rate swaps on AFS securities$100  $—  2022
Total derivative liabilities$100  $—  
Derivatives not designated as hedging instruments:Derivatives not designated as hedging instruments:Derivatives not designated as hedging instruments:
AssetsAssetsAssets
FuturesFutures$2,220  $ 2020-2023Futures$1,132 $2020-2023
Mortgage-backed securities forwardsMortgage-backed securities forwards758   2020Mortgage-backed securities forwards3,471 2020
Rate lock commitmentsRate lock commitments11,270  205  2020Rate lock commitments12,015 257 2020-2021
Interest rate swapsInterest rate swaps756  68  2020-2030Interest rate swaps724 65 2020-2030
Total derivative assetsTotal derivative assets$15,004  $281  Total derivative assets$17,342 $331 
LiabilitiesLiabilitiesLiabilities
Mortgage-backed securities forwardsMortgage-backed securities forwards$9,528  $57  2020Mortgage-backed securities forwards$8,008 $37 2020
Rate lock commitmentsRate lock commitments91  —  2020Rate lock commitments169 2020-2021
Interest rate swaps and swaptionsInterest rate swaps and swaptions1,851  11  2020-2050Interest rate swaps and swaptions2,030 2020-2050
Total derivative liabilitiesTotal derivative liabilities$11,470  $68  Total derivative liabilities$10,207 $46 
(1)Variation margin pledged to or received from a Central Counterparty Clearing House is considered settlement of the derivative position for accounting purposes.
(2)Derivative assets and liabilities are included in other assets and other liabilities on the Consolidated Statements of Financial Condition, respectively.
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December 31, 2019 (1)December 31, 2019 (1)
Notional AmountFair Value (2)Expiration DatesNotional AmountFair Value (2)Expiration Dates
(Dollars in millions) (Dollars in millions)
Derivatives in fair value hedge relationships:Derivatives in fair value hedge relationships:Derivatives in fair value hedge relationships:
AssetsAssetsAssets
Interest rate swaps on FHLB advancesInterest rate swaps on FHLB advances$200  $—  2020Interest rate swaps on FHLB advances$200 $2020
Interest rate swaps on AFS securitiesInterest rate swaps on AFS securities100  —  2022Interest rate swaps on AFS securities100 2022
Total derivative assetsTotal derivative assets$300  $—  Total derivative assets$300 $
Derivatives not designated as hedging instruments:Derivatives not designated as hedging instruments:Derivatives not designated as hedging instruments:
AssetsAssetsAssets
FuturesFutures$550  $—  2020-2023Futures$550 $2020-2023
Mortgage-backed securities forwardsMortgage-backed securities forwards1,918   2020Mortgage-backed securities forwards1,918 2020
Rate lock commitmentsRate lock commitments3,870  34  2020Rate lock commitments3,870 34 2020
Interest rate swapsInterest rate swaps799  26  2020-2029Interest rate swaps799 26 2020-2029
Total derivative assetsTotal derivative assets$7,137  $62  Total derivative assets$7,137 $62 
LiabilitiesLiabilitiesLiabilities
Mortgage-backed securities forwardsMortgage-backed securities forwards$5,749  $ 2020Mortgage-backed securities forwards$5,749 $2020
Rate lock commitmentsRate lock commitments229   2020Rate lock commitments229 2020
Interest rate swaps and swaptionsInterest rate swaps and swaptions1,662   2020-2050Interest rate swaps and swaptions1,662 2020-2050
Total derivative liabilitiesTotal derivative liabilities$7,640  $18  Total derivative liabilities$7,640 $18 
(1)Variation margin pledged to or received from a Central Counterparty Clearing House to cover the prior day's fair value of open positions, is considered settlement of the derivative position for accounting purposes.
(2)Derivative assets and liabilities are included in other assets and other liabilities on the Consolidated Statements of Financial Condition, respectively.





































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    The following tables present the derivatives subject to a master netting arrangement, including the cash pledged as collateral:
Gross Amounts Netted in the Statements of Financial ConditionNet Amount Presented in the Statements of Financial Condition Gross Amounts Not Offset in the Statements of Financial ConditionGross Amounts Netted in the Statements of Financial ConditionNet Amount Presented in the Statements of Financial Condition Gross Amounts Not Offset in the Statements of Financial Condition
Gross AmountFinancial InstrumentsCash CollateralNet Amount Presented in the Statements of Financial ConditionFinancial InstrumentsCash Collateral
(Dollars in millions)(Dollars in millions)
June 30, 2020
September 30, 2020September 30, 2020
Derivatives designated as hedging instruments:Derivatives designated as hedging instruments:Derivatives designated as hedging instruments:
AssetsAssetsAssets
Interest rate swaps on AFS securitiesInterest rate swaps on AFS securities$—  $—  $—  $—  $ Interest rate swaps on AFS securities$$$$$
Interest rate swaps on custodial depositsInterest rate swaps on custodial deposits—  —  —  —  11  Interest rate swaps on custodial deposits
Interest rate swaps on HFI residential first mortgagesInterest rate swaps on HFI residential first mortgages—  —  —  —   Interest rate swaps on HFI residential first mortgages
Total derivative assetsTotal derivative assets$—  $—  $—  $—  $17  Total derivative assets$$$$$12 
LiabilitiesLiabilitiesLiabilities
Interest rate swaps on AFS securitiesInterest rate swaps on AFS securities$—  $—  $—  $—  $ Interest rate swaps on AFS securities$$$$$
Total derivative liabilitiesTotal derivative liabilities$—  $—  $—  $—  $ Total derivative liabilities$$$$$
Derivatives not designated as hedging instruments:Derivatives not designated as hedging instruments:Derivatives not designated as hedging instruments:
AssetsAssetsAssets
Mortgage-backed securities forwardsMortgage-backed securities forwards$ $—  $ $—  $—  Mortgage-backed securities forwards$$$$$
Interest rate swapsInterest rate swaps68—  68  —   Interest rate swaps6565 
FuturesFutures1—   —  —  Futures
Total derivative assetsTotal derivative assets$76  $—  $76  $—  $ Total derivative assets$74 $$74 $$
LiabilitiesLiabilitiesLiabilities
Mortgage-backed securities forwardsMortgage-backed securities forwards$57  $—  $57  $—  $53  Mortgage-backed securities forwards$37 $$37 $$39 
Interest rate swaps and swaptions (1)Interest rate swaps and swaptions (1)11—  11  —  34Interest rate swaps and swaptions (1)931
Total derivative liabilitiesTotal derivative liabilities$68  $—  $68  $—  $87  Total derivative liabilities$46 $$46 $$70 
December 31, 2019December 31, 2019December 31, 2019
Derivatives not designated as hedging instruments:Derivatives not designated as hedging instruments:Derivatives not designated as hedging instruments:
AssetsAssetsAssets
Mortgage-backed securities forwardsMortgage-backed securities forwards$ $—  $ $—  $—  Mortgage-backed securities forwards$$$$$
Interest rate swapsInterest rate swaps26  —  26  —  —  Interest rate swaps26 26 
Total derivative assetsTotal derivative assets$28  $—  $28  $—  $—  Total derivative assets$28 $$28 $$
LiabilitiesLiabilitiesLiabilities
Mortgage-backed securities forwardsMortgage-backed securities forwards —   —  24  Mortgage-backed securities forwards$$$$$24 
Interest rate swaps (1) —   —  39  
Interest rate swaps and swaptions (1)Interest rate swaps and swaptions (1)39 
Total derivative liabilitiesTotal derivative liabilities$17  $—  $17  $—  $63  Total derivative liabilities$17 $$17 $$63 
(1)Variation margin pledged to or received from a Central Counterparty Clearing House to cover the prior day's fair value of open positions, is considered settlement of the derivative position for accounting purposes.

Losses of $1 million on fair value hedging relationships of AFS securities were recorded in interest income for three and nine months ended September 30, 2020

Losses of $1 million and $2 million on cash flow hedging relationships of custodial deposits were reclassified from AOCI into loan administration income during the three and sixnine months ended JuneSeptember 30, 2020.

The gainsGains and losses on fair value hedging relationships of both AFS securities and HFI residential first mortgages for the three and sixnine months ended JuneSeptember 30, 2020 were de-minimis.

The fair value basis adjustment on our hedged AFS securities is included in investment securities available for sale on our Consolidated Statements of Financial Condition. The carrying amount of our hedged securities was $2,039$1,878 million at JuneSeptember 30, 2020 and $287 million at December 31, 2019 of which $8 million and $1 million, respectively, were due to the fair value hedge relationship. The closed portfolio of AFS securities designated in this last layer method hedge was $1,968$1,808 million
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par (amortized cost of $1,965$1,805 million) at JuneSeptember 30, 2020 and $291 million par (amortized cost of $289 million) at
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December 31, 2019 of which we have designated $450 million and $100 million at JuneSeptember 30, 2020 and December 31, 2019, respectively.

The fair value basis adjustment on our hedged fair HFI residential first mortgages is included in loans held-for-investment on our Consolidated Statements of Financial Condition. The carrying amount of our hedged loans was $267$255 million at JuneSeptember 30, 2020 of which $1 million was due to the fair value hedge relationship. There were 0 hedged HFI residential first mortgages at December 31, 2019. We have designated $100 million of this closed portfolio of loans in a hedging relationship as of JuneSeptember 30, 2020.

    At JuneSeptember 30, 2020, we pledged a total of $107$82 million related to derivative financial instruments, consisting of $71$56 million of cash collateral on derivative liabilities and $36$26 million of maintenance margin on centrally cleared derivatives and had a de-minimis obligation to return cash on derivative assets. We pledged a total of $63 million related to derivative financial instruments, consisting of $34 million of cash collateral on derivatives and $29 million of maintenance margin on centrally cleared derivatives and had a de-minimis obligation to return cash on derivative assets at December 31, 2019. Within the Consolidated Statements of Financial Condition, the collateral related to derivative activity is included in other assets and other liabilities and the cash pledged as maintenance margin is restricted and included in other assets.

    The following table presents net gain recognized in income on derivative instruments, net of the impact of offsetting positions:
Three Months Ended June 30,Six Months Ended June 30, Three Months Ended September 30,Nine Months Ended September 30,
20202019202020192020201920202019
(Dollars in millions)(Dollars in millions)
Derivatives not designated as hedging instruments:Derivatives not designated as hedging instruments:Location of Gain (Loss)Derivatives not designated as hedging instruments:Location of gain (loss)
FuturesFuturesNet loss on mortgage servicing rights$ $(2) $ $(2) FuturesNet loss on mortgage servicing rights$$$$(2)
Interest rate swaps and swaptionsInterest rate swaps and swaptionsNet gain (loss) on mortgage servicing rights 30  41  43  Interest rate swaps and swaptionsNet gain (loss) on mortgage servicing rights(2)28 39 71 
Mortgage-backed securities forwardsMortgage-backed securities forwardsNet gain (loss) on mortgage servicing rights 11  23  20  Mortgage-backed securities forwardsNet gain (loss) on mortgage servicing rights28 23 
Rate lock commitments and forward agency and loan salesNet gain (loss) on loan sales219  22  120  30  
Rate lock commitments and MSR forwardsRate lock commitments and MSR forwardsNet gain (loss) on loan sales70 27 190 57 
Forward commitmentsForward commitmentsOther noninterest income—   —   Forward commitmentsOther noninterest income
Interest rate swaps (1)Interest rate swaps (1)Other noninterest income—  —  —   Interest rate swaps (1)Other noninterest income
Total derivative (loss) gainTotal derivative (loss) gain$227  $62  $185  $94  Total derivative (loss) gain$73 $60 $259 $154 
(1)Includes customer-initiated commercial interest rate swaps.

Note 9 - Borrowings

Federal Home Loan Bank Advances

    The following is a breakdown of our FHLB advances outstanding:
June 30, 2020December 31, 2019 September 30, 2020December 31, 2019
AmountRateAmountRateAmountRateAmountRate
(Dollars in millions) (Dollars in millions)
Short-term fixed rate term advancesShort-term fixed rate term advances$2,360  0.21 %$3,695  1.61 %Short-term fixed rate term advances$1,555 0.20 %$3,695 1.61 %
Other short-term borrowings (1)Other short-term borrowings (1)9940.17 %470  1.64 %Other short-term borrowings (1)6710.11 %470 1.64 %
Total short-term Federal Home Loan Bank advances and other borrowingsTotal short-term Federal Home Loan Bank advances and other borrowings3,354  4,165  Total short-term Federal Home Loan Bank advances and other borrowings2,226 4,165 
Long-term fixed rate advances (2)Long-term fixed rate advances (2)1,200  1.03 %650  1.45 %Long-term fixed rate advances (2)1,200 1.03 %650 1.45 %
Total long-term Federal Home Loan Bank advancesTotal long-term Federal Home Loan Bank advances1,200  650  Total long-term Federal Home Loan Bank advances1,200 650 
Total Federal Home Loan Bank advances and other borrowingsTotal Federal Home Loan Bank advances and other borrowings$4,554  $4,815  Total Federal Home Loan Bank advances and other borrowings$3,426 $4,815 
(1)Includes $4 million outstandingborrowings under the FHLB line of credit and $325 million outstanding under the paycheck protection program liquidity facility.overnight federal funds purchased lines with other Federal Reserve member institutions.
(2)Includes theThere was 0 current portion of fixed rate advances of $0 million at both JuneSeptember 30, 2020 and December 31, 2019.
    
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    The following table contains detailed information on our FHLB advances and other borrowings:
Three Months Ended June 30,Six Months Ended June 30, Three Months Ended September 30,Nine Months Ended
September 30,
2020201920202019 2020201920202019
(Dollars in millions) (Dollars in millions)
Maximum outstanding at any month endMaximum outstanding at any month end$5,660  $3,230  $6,841  $3,391  Maximum outstanding at any month end$4,388 $2,979 $6,841 $3,391 
Average outstanding balanceAverage outstanding balance$4,821  $2,987  $4,590  $2,933  Average outstanding balance$3,528 $2,446 $4,234 $2,769 
Average remaining borrowing capacityAverage remaining borrowing capacity$5,272  $3,776  $5,124  $3,506  Average remaining borrowing capacity$5,494 $4,957 $5,249 $3,932 
Weighted average interest rateWeighted average interest rate0.45 %2.40 %0.86 %2.43 %Weighted average interest rate0.48 %2.10 %0.76 %2.33 %
    
    The following table outlines the maturity dates of our FHLB advances and other borrowings:
June 30, 2020 September 30, 2020
(Dollars in millions) (Dollars in millions)
20202020$3,029  2020$2,226
20212021—  20210
20222022525  2022200
20232023500  2023500
ThereafterThereafter500  Thereafter500
TotalTotal$4,554  Total$3,426

Parent Company Senior Notes and Trust Preferred Securities

    The following table presents long-term debt, net of debt issuance costs:
June 30, 2020December 31, 2019 September 30, 2020December 31, 2019
AmountInterest RateAmountInterest RateAmountInterest RateAmountInterest Rate
(Dollars in millions) (Dollars in millions)
Senior NotesSenior NotesSenior Notes
Senior notes, matures 2021Senior notes, matures 2021$246  6.125 %$249  6.125 %Senior notes, matures 2021$246 6.125 %$249 6.125 %
Trust Preferred SecuritiesTrust Preferred SecuritiesTrust Preferred Securities
Floating Three Month LIBOR Plus:Floating Three Month LIBOR Plus:Floating Three Month LIBOR Plus:
3.25%, matures 20323.25%, matures 2032263.53 %26  5.20 %3.25%, matures 2032263.48 %26 5.20 %
3.25%, matures 20333.25%, matures 2033264.47 %26  5.24 %3.25%, matures 2033263.53 %26 5.24 %
3.25%, matures 20333.25%, matures 2033263.56 %26  5.21 %3.25%, matures 2033263.47 %26 5.21 %
2.00%, matures 20352.00%, matures 2035263.22 %26  3.99 %2.00%, matures 2035262.28 %26 3.99 %
2.00%, matures 20352.00%, matures 2035263.22 %26  3.99 %2.00%, matures 2035262.28 %26 3.99 %
1.75%, matures 20351.75%, matures 2035512.06 %51  3.64 %1.75%, matures 2035512.00 %51 3.64 %
1.50%, matures 20351.50%, matures 2035252.72 %25  3.49 %1.50%, matures 2035251.78 %25 3.49 %
1.45%, matures 20371.45%, matures 2037251.76 %25  3.34 %1.45%, matures 2037251.70 %25 3.34 %
2.50%, matures 20372.50%, matures 203716  2.81 %16  4.39 %2.50%, matures 203716 2.75 %16 4.39 %
Total Trust Preferred SecuritiesTotal Trust Preferred Securities247  247  Total Trust Preferred Securities247 247 
Total other long-term debtTotal other long-term debt$493  $496  Total other long-term debt$493 $496 

Senior Notes

    On July 11, 2016, we issued $250 million of senior notes (“Senior Notes”) which mature on July 15, 2021. Prior to June 15, 2021, we may redeem some or all of the Senior Notes at a redemption price equal to the greater of 100 percent of the aggregate principal amount of the notes to be redeemed or the sum of the present values of the remaining scheduled payments discounted to the redemption date on a semi-annual basis using a discount rate equal to the Treasury Rate plus 0.50 percent, in addition to accrued and unpaid interest.

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Trust Preferred Securities

    We sponsor 9 trust subsidiaries, which issued preferred stock to third party investors. We issued junior subordinated debt securities to those trusts, which we have included in long-term debt. The junior subordinated debt securities are the sole assets of those trusts. The trust preferred securities are callable by us at any time. Interest is payable quarterly; however, we
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may defer interest payments for up to 20 quarters without default or penalty. As of JuneSeptember 30, 2020, we had 0 deferred interest.

Note 10 - Accumulated Other Comprehensive Income

    The following table sets forth the components in accumulated other comprehensive income:
Three Months Ended June 30,Six Months Ended June 30,Three Months Ended September 30,Nine Months Ended September 30,
20202019202020192020201920202019
(Dollars in millions)(Dollars in millions)
Investment SecuritiesInvestment SecuritiesInvestment Securities
Beginning balanceBeginning balance$35  $(31) $ $(47) Beginning balance$56 $(8)$$(47)
Unrealized gainUnrealized gain2722  7243  Unrealized gain18 7261 
Less: Tax provisionLess: Tax provision6 1710  Less: Tax provision1715 
Net unrealized gainNet unrealized gain21  17  55  33  Net unrealized gain13 55 46 
Reclassifications out of AOCI (1)Reclassifications out of AOCI (1)—   —   Reclassifications out of AOCI (1)
Less: Tax provisionLess: Tax provision—   —   Less: Tax provision
Net unrealized gain reclassified out of AOCINet unrealized gain reclassified out of AOCI—   —   Net unrealized gain reclassified out of AOCI
Other comprehensive income, net of taxOther comprehensive income, net of tax21  23  55  39  Other comprehensive income, net of tax13 55 52 
Ending balanceEnding balance$56  $(8) $56  $(8) Ending balance$56 $$56 $
Cash Flow HedgesCash Flow HedgesCash Flow Hedges
Beginning balanceBeginning balance$(4) $—  $—  $—  Beginning balance$(10)$$$
Unrealized lossUnrealized loss(10) —  (15) —  Unrealized loss(13)
Less: Tax benefitLess: Tax benefit(3) —  (4) —  Less: Tax benefit(3)
Net unrealized lossNet unrealized loss(7) —  (11) —  Net unrealized loss(10)
Reclassifications out of AOCI (1)Reclassifications out of AOCI (1) —   —  Reclassifications out of AOCI (1)
Other comprehensive loss, net of taxOther comprehensive loss, net of tax(6) —  (10) —  Other comprehensive loss, net of tax(10)
Ending balanceEnding balance$(10) $—  $(10) $—  Ending balance$(10)$$(10)$
(1)Reclassifications are reported in noninterest income on the Consolidated Statements of Operations.

Note 11 - Earnings Per Share

    Basic earnings per share, excluding dilution, is computed by dividing earnings applicable to common stockholders by the weighted average number of shares of common stock outstanding during the period. Diluted earnings per share reflects the potential dilution that could occur if securities or other contracts to issue common stock were exercised and converted into common stock or resulted in the issuance of common stock that could then share in our earnings.

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    The following table sets forth the computation of basic and diluted earnings per share of common stock:
Three Months Ended June 30,Six Months Ended June 30, Three Months Ended September 30,Nine Months Ended September 30,
2020201920202019 2020201920202019
(Dollars in millions, except share data)(Dollars in millions, except share data)
Net income applicable to common stockholdersNet income applicable to common stockholders$116  $61  $161  $97  Net income applicable to common stockholders$222 $63 $384 $160 
Weighted Average SharesWeighted Average SharesWeighted Average Shares
Weighted average common shares outstandingWeighted average common shares outstanding56,790,642  56,446,077  56,723,254  56,670,690  Weighted average common shares outstanding57,032,74656,484,49956,827,17156,607,944
Effect of dilutive securitiesEffect of dilutive securitiesEffect of dilutive securities
Stock-based awardsStock-based awards333,064  615,745  433,561  651,823  Stock-based awards347,063 626,297 404,518 644,596 
Weighted average diluted common sharesWeighted average diluted common shares$57,123,706  $57,061,822  $57,156,815  $57,322,513  Weighted average diluted common shares$57,379,809 $57,110,796 $57,231,689 $57,252,540 
Earnings per common shareEarnings per common shareEarnings per common share
Basic earnings per common shareBasic earnings per common share$2.04  $1.08  $2.85  $1.71  Basic earnings per common share$3.90 $1.12 $6.76 $2.83 
Effect of dilutive securitiesEffect of dilutive securitiesEffect of dilutive securities
Stock-based awardsStock-based awards(0.01) (0.02) (0.02) (0.02) Stock-based awards(0.02)(0.01)(0.05)(0.03)
Diluted earnings per common shareDiluted earnings per common share$2.03  $1.06  $2.83  $1.69  Diluted earnings per common share$3.88 $1.11 $6.71 $2.80 

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Note 12 - Stock-Based Compensation

    We had stock-based compensation expense of $4$6 million and $8$14 million for the three and sixnine months ended JuneSeptember 30, 2020, and $3$4 million and $6$9 million for the three and sixnine months ended JuneSeptember 30, 2019.

Restricted Stock and Restricted Stock Units
    
    The following table summarizes restricted stock and restricted stock units activity:
Three Months Ended June 30, 2020Six Months Ended June 30, 2020Three Months Ended September 30, 2020Nine Months Ended September 30, 2020
SharesWeighted — Average Grant-Date Fair Value per ShareSharesWeighted — Average Grant-Date Fair Value per ShareSharesWeighted — Average Grant-Date Fair Value per ShareSharesWeighted — Average Grant-Date Fair Value per Share
Restricted Stock and Restricted Stock UnitsRestricted Stock and Restricted Stock UnitsRestricted Stock and Restricted Stock Units
Non-vested balance at beginning of periodNon-vested balance at beginning of period1,381,922  $28.47  1,399,127  $28.72  Non-vested balance at beginning of period1,412,884 $29.72 1,399,127 $28.72 
GrantedGranted312,636  28.25  371,524  27.90  Granted7,429 30.96 378,953 27.96 
VestedVested(195,502) 23.53  (241,406) 24.66  Vested(207,046)26.48 (448,452)25.50 
Canceled and forfeitedCanceled and forfeited(86,172) 18.48  (116,361) 22.47  Canceled and forfeited(133,394)22.70 (249,755)22.59 
Non-vested balance at end of periodNon-vested balance at end of period1,412,884  $29.72  1,412,884  $29.72  Non-vested balance at end of period1,079,873 $31.21 1,079,873 $31.21 

2017 Employee Stock Purchase Plan

    A total of 800,000 shares of the Company’s common stock were reserved and authorized for issuance for purchase under the Employee Stock Purchase Plan (ESPP) of which 426,086382,140 remain as of JuneSeptember 30, 2020. There were 46,59143,946 and 105,843149,789 shares issued under the ESPP during the three and sixnine months ended JuneSeptember 30, 2020 and the associated compensation expense was de minimis.

Note 13 - Income Taxes

    The provision for income taxes in interim periods requires us to make a best estimate of the effective tax rate expected to be applicable for the full year, adjusted for any discrete items for the applicable period. This estimated effective tax rate is then applied to interim consolidated pre-tax operating income to determine the interim provision for income taxes.

    The following table presents our provision for income tax and effective tax provision rate:
Three Months Ended June 30,Six Months Ended June 30, 2020
2020201920202019
(Dollars in millions)
Provision for income taxes$32  $14  $42  $22  
Effective tax provision rate21.5 %18.9 %20.6 %18.7 %
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Three Months Ended September 30,Nine Months Ended September 30,
2020201920202019
(Dollars in millions)
Income before income taxes$295 $78 $499 $197 
Provision for income taxes73 15 115 37 
Effective tax provision rate24.7 %18.4 %23.0 %18.6 %

    We believe that it is unlikely that our unrecognized tax benefits will change by a material amount during the next 12 months. We recognize interest and penalties related to unrecognized tax benefits in provision for income taxes.

Note 14 - Regulatory Matters

Regulatory Capital

    We, along with the Bank, must meet specific capital guidelines that involve quantitative measures of the Bank’s assets, liabilities, and certain off-balance sheet items as calculated under regulatory accounting practices. The Bank’s capital amounts and classifications are also subject to qualitative judgments by regulators. Failure to meet minimum capital requirements can initiate certain mandatory, and possibly additional discretionary actions by regulators that could have a material effect on the Consolidated Financial Statements.

    To be categorized as "well-capitalized," the Company and the Bank must maintain minimum tangible capital, Tier 1 capital, common equity Tier 1, and total capital ratios as set forth in the table below. We, along with the Bank, are considered "well-capitalized" at both JuneSeptember 30, 2020 and December 31, 2019.
    
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    The following tables present the regulatory capital ratios as of the dates indicated:
Flagstar BancorpFlagstar BancorpActualFor Capital Adequacy PurposesWell-Capitalized Under Prompt Corrective Action ProvisionsFlagstar BancorpActualFor Capital Adequacy PurposesWell-Capitalized Under Prompt Corrective Action Provisions
AmountRatioAmountRatioAmountRatio AmountRatioAmountRatioAmountRatio
(Dollars in millions) (Dollars in millions)
June 30, 2020
September 30, 2020September 30, 2020
Tier 1 capital (to adjusted avg. total assets)Tier 1 capital (to adjusted avg. total assets)$2,021  7.8 %$1,042  4.0 %$1,301  5.0 %Tier 1 capital (to adjusted avg. total assets)$2,256 8.0 %$1,123 4.0 %$1,403 5.0 %
Common equity Tier 1 capital (to RWA)Common equity Tier 1 capital (to RWA)$1,781  9.1 %$880  4.5 %$1,272  6.5 %Common equity Tier 1 capital (to RWA)$2,016 9.2 %$985 4.5 %$1,422 6.5 %
Tier 1 capital (to RWA)Tier 1 capital (to RWA)$2,021  10.3 %$1,174  6.0 %$1,565  8.0 %Tier 1 capital (to RWA)$2,256 10.3 %$1,313 6.0 %$1,751 8.0 %
Total capital (to RWA)Total capital (to RWA)$2,214  11.3 %$1,565  8.0 %$1,956  10.0 %Total capital (to RWA)$2,471 11.3 %$1,751 8.0 %$2,188 10.0 %
December 31, 2019December 31, 2019December 31, 2019
Tier 1 capital (to adjusted avg. total assets)Tier 1 capital (to adjusted avg. total assets)$1,720  7.6 %$909  4.0 %$1,136  5.0 %Tier 1 capital (to adjusted avg. total assets)$1,720 7.6 %$909 4.0 %$1,136 5.0 %
Common equity Tier 1 capital (to RWA)Common equity Tier 1 capital (to RWA)$1,480  9.3 %$715  4.5 %$1,033  6.5 %Common equity Tier 1 capital (to RWA)$1,480 9.3 %$715 4.5 %$1,033 6.5 %
Tier 1 capital (to RWA)Tier 1 capital (to RWA)$1,720  10.8 %$953  6.0 %$1,271  8.0 %Tier 1 capital (to RWA)$1,720 10.8 %$953 6.0 %$1,271 8.0 %
Total capital (to RWA)Total capital (to RWA)$1,830  11.5 %$1271  8.0 %$1,589  10.0 %Total capital (to RWA)$1,830 11.5 %$1,271 8.0 %$1,589 10.0 %
Flagstar BankFlagstar BankActualFor Capital Adequacy PurposesWell-Capitalized Under Prompt Corrective Action ProvisionsFlagstar BankActualFor Capital Adequacy PurposesWell-Capitalized Under Prompt Corrective Action Provisions
AmountRatioAmountRatioAmountRatio AmountRatioAmountRatioAmountRatio
(Dollars in millions) (Dollars in millions)
June 30, 2020
September 30, 2020September 30, 2020
Tier 1 capital (to adjusted avg. total assets)Tier 1 capital (to adjusted avg. total assets)$1,969  7.6 %$1,041  4.0 %$1,301  5.0 %Tier 1 capital (to adjusted avg. total assets)$2,212 7.9 %$1,122 4.0 %$1,403 5.0 %
Common equity Tier 1 capital (to RWA)Common equity Tier 1 capital (to RWA)$1,969  10.1 %$880  4.5 %$1,271  6.5 %Common equity Tier 1 capital (to RWA)$2,212 10.1 %$985 4.5 %$1,422 6.5 %
Tier 1 capital (to RWA)Tier 1 capital (to RWA)$1,969  10.1 %$1,174  6.0 %$1,565  8.0 %Tier 1 capital (to RWA)$2,212 10.1 %$1,313 6.0 %$1,751 8.0 %
Total capital (to RWA)Total capital (to RWA)$2,161  11.0 %$1,565  8.0 %$1,956  10.0 %Total capital (to RWA)$2,427 11.1 %$1,751 8.0 %$2,188 10.0 %
December 31, 2019December 31, 2019December 31, 2019
Tier 1 capital (to adjusted avg. total assets)Tier 1 capital (to adjusted avg. total assets)$1,752  7.7 %$909  4.0 %$1,136  5.0 %Tier 1 capital (to adjusted avg. total assets)$1,752 7.7 %$909 4.0 %$1,136 5.0 %
Common equity Tier 1 capital (to RWA)Common equity Tier 1 capital (to RWA)$1,752  11.0 %$714  4.5 %$1,032  6.5 %Common equity Tier 1 capital (to RWA)$1,752 11.0 %$714 4.5 %$1,032 6.5 %
Tier 1 capital (to RWA)Tier 1 capital (to RWA)$1,752  11.0 %$952  6.0 %$1,270  8.0 %Tier 1 capital (to RWA)$1,752 11.0 %$952 6.0 %$1,270 8.0 %
Total capital (to RWA)Total capital (to RWA)$1,862  11.7 %$1,270  8.0 %$1,587  10.0 %Total capital (to RWA)$1,862 11.7 %$1,270 8.0 %$1,587 10.0 %

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Note 15 - Legal Proceedings, Contingencies and Commitments

Legal Proceedings

    We and our subsidiaries are subject to various pending or threatened legal proceedings arising out of the normal course of business operations. In addition, the Bank is routinely named in civil actions throughout the country by borrowers and former borrowers relating to the origination,closing, purchase, sale, and servicing of mortgage loans. From time to time, governmental agencies also conduct investigations or examinations of various practices of the Bank. In the course of such investigations or examinations, the Bank cooperates with such agencies and provides information as requested.

We assess the liabilities and loss contingencies in connection with pending or threatened legal and regulatory proceedings on at least a quarterly basis and establish accruals when we believe it is probable that a loss may be incurred and that the amount of such loss can be reasonably estimated. Once established, litigation accruals are adjusted, as appropriate, in light of additional information.

At JuneSeptember 30, 2020, we do not believe that the amount of any reasonably possible losses in excess of any amounts accrued with respect to ongoing proceedings or any other known claims will be material to our financial statements, or that the ultimate outcome of these actions will have a material adverse effect on our financial condition, results of operations or cash flows.

DOJ Liability

    On February 24, 2012, the Bank entered into a Settlement Agreement with the DOJ under which we agreed to make future payments totaling $118 million in annual increments of up to $25 million upon meeting all of the following conditions which are evaluated quarterly and include: (a) the reversal of the DTA valuation allowance, which occurred at the end of 2013; (b) the repayment of the Fixed Rate Cumulative Perpetual Preferred Stock, Series C (the "TARP Preferred"), which occurred in
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July 2016; and (c) the Bank having a Tier 1 Leverage Capital Ratio of 11 percent or greater as filed in the Call Report with the OCC.

    No payment would be required until six months after the Bank files its Call Report with the OCC first reporting that its Tier 1 Leverage Capital Ratio was 11 percent or greater. If all other conditions were then satisfied, an initial annual payment would be due at that time. The next annual payment is only made if such other conditions continue to be satisfied, otherwise payments are delayed until all such conditions are met. Further, making such a payment must not violate any material banking regulatory requirement, and the OCC must not object in writing.

    Consistent with our business and regulatory requirements, Flagstar shall seek in good faith to fulfill the conditions, and will not undertake any conduct or fail to take any action the purpose of which is to frustrate or delay our ability to fulfill any of the above conditions.

    Additionally, if the Bank and Bancorp become party to a business combination in which the Bank or Bancorp represent less than 33.3 percent of the resulting company’s assets, annual payments must commence twelve months after the date of that business combination.

    The Settlement Agreement meets the definition of a financial instrument for which we elected the fair value option. We consider the assumptions a market participant would make to transfer the liability and evaluate the potential ways we might satisfy the Settlement Agreement and our estimates of the likelihood of these outcomes, which may change over time. The fair value of the liability is subject to significant uncertainty and is impacted by forecasted estimates of the timing of potential payments, some of which are impacted by inputs including estimates of equity, earnings, timing and amount of dividends and growth of the balance sheet and their related impacts on forecasted Tier 1 Leverage Capital Ratio discount rate, and the likelihood and types of potential business combinations, or any other means by which a payment could be made. For further information on the fair value of the liability, see Note 16 - Fair Value Measurements.
Other litigation accruals

    At JuneSeptember 30, 2020 and December 31, 2019, excluding the fair value liability relating to the DOJ Liability, our total accrual for contingent liabilities and settled litigation was $6$7 million and $3 million, respectively.

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Commitments

    In the normal course of business, we have various commitments outstanding which are not included on our consolidated statements of financial position. The following table is a summary of the contractual amount of significant commitments:
June 30, 2020December 31, 2019September 30, 2020December 31, 2019
(Dollars in millions) (Dollars in millions)
Commitments to extend creditCommitments to extend creditCommitments to extend credit
Mortgage loan commitments including interest-rate locksMortgage loan commitments including interest-rate locks$11,362  $4,099  Mortgage loan commitments including interest-rate locks$12,257 $4,099 
Warehouse loan commitmentsWarehouse loan commitments2,7181,944  Warehouse loan commitments2,218 1,944 
Commercial and industrial commitmentsCommercial and industrial commitments9601,107  Commercial and industrial commitments1,207 1,107 
Other commercial commitmentsOther commercial commitments1,7362,015  Other commercial commitments1,653 2,015 
HELOC commitmentsHELOC commitments557558  HELOC commitments562 558 
Other consumer commitmentsOther consumer commitments478175  Other consumer commitments301 175 
Standby and commercial letters of creditStandby and commercial letters of credit10082  Standby and commercial letters of credit97 82 
    
    Commitments to extend credit are agreements to lend to a customer as long as there is not a violation of any condition established in the contract. Because many of these commitments expire without being drawn upon, the total commitment amounts do not necessarily represent future cash flow requirements. Commitments generally have fixed expiration dates or other termination clauses. We evaluate each customer's credit worthiness on a case-by-case basis. The amount of collateral obtained, if deemed necessary by us, upon extension of credit is based on management's credit evaluation of the counterparties.

    These instruments involve, to varying degrees, elements of credit and interest rate risk beyond the amount recognized on the Consolidated Statements of Financial Condition. Our exposure to credit losses in the event of nonperformance by the other party to the financial instrument for commitments to extend credit and standby letters of credit is represented by the contractual amount of those instruments. We utilize the same credit policies in making commitments and conditional obligations as we do for balance sheet instruments. The types of credit we extend are as follows:
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    Mortgage loan commitments including interest-rate locks. We enter into mortgage loan commitments, including interest-rate locks with our customers. These interest-rate lock commitments are considered to be derivative instruments and the fair value of these commitments is recorded in the Consolidated Statements of Financial Condition in other assets. For further information, see Note 8 - Derivative Financial Instruments.

    Warehouse loan commitments. Lines of credit provided to mortgage originators to fund loans they originate and then sell. The proceeds of the sale of the loans are used to repay the draw on the line used to fund the loans.

    Commercial and industrial and other commercial commitments. Conditional commitments issued under various terms to lend funds to businesses and other entities. These commitments include revolving credit agreements, term loan commitments and short-term borrowing agreements. Many of these loan commitments have fixed expiration dates or other termination clauses and may require payment of a fee. Because many of these commitments are expected to expire without being funded, the total commitment amounts do not necessarily represent future liquidity requirements.

    HELOC commitments. Commitments to extend, originate or purchase credit are primarily lines of credit to consumers and have specified rates and maturity dates. Many of these commitments also have adverse change clauses, which allow us to cancel the commitment due to deterioration in the borrowers’ creditworthiness or a decline in the collateral value.

    Other consumer commitments. Conditional commitments issued to accommodate the financial needs of customers. The commitments are made under various terms to lend funds to consumers, which include revolving credit agreements, term loan commitments and short-term borrowing agreements.

    Standby and commercial letters of credit. Conditional commitments issued to guarantee the performance of a customer to a third party. Standby letters of credit generally are contingent upon the failure of the customer to perform according to the terms of the underlying contract with the third party, while commercial letters of credit are issued specifically to facilitate commerce and typically result in the commitment being drawn on when the underlying transaction is consummated between the customer and the third party. These financial standby letters of credit irrevocably obligate the bank to pay a third party beneficiary when a customer fails to repay an outstanding loan or debt instrument.

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    We maintain a reserve for the estimate of probable credit losses inherent in unfunded commitments to extend credit. Unfunded commitments to extend credit include unfunded loans with available balances, new commitments to lend that are not yet funded, and standby and commercial letters of credit. See Note 4 - Loans Held-for-Investment for additional information.

    Supplemental executive retirement plan with former CEO. The Company entered into a supplemental executive retirement plan (“SERP”) with a former CEO in 2009. Under the plan, the former CEO was to receive a $16 million payment in August 2018. The Company fully accrued for the SERP liability during that time period and no SERP payments have been made to the former CEO. Due to the condition of the Company at the time the former CEO’s employment ended, we believe that any payment under the SERP would be deemed to be a “Golden Parachute” payment and, therefore, is subject to certain banking regulations. As a result, we would need to make an application to the regulators to make a payment and certify to certain criteria. The Company does not believe that it can make such a certification. The former CEO has filed a lawsuit to compel us to make that certification and ultimately pay the liability. Final dispensation of the "SERP" is not within our control and the liability of $16 million at JuneSeptember 30, 2020 may be adjusted as more information is known.

Note 16 - Fair Value Measurements

    We utilize fair value measurements to record or disclose the fair value on certain assets and liabilities. Fair value is defined as the price that would be received to sell an asset or paid to transfer a liability through an orderly transaction between market participants at the measurement date. The determination of fair values of financial instruments often requires the use of estimates. In cases where quoted market values in an active market are not available, we use present value techniques and other valuation methods to estimate the fair values of our financial instruments. These valuation models rely on market-based parameters when available, such as interest rate yield curves or credit spreads. Unobservable inputs may be based on management's judgment, assumptions and estimates related to credit quality, our future earnings, interest rates and other relevant inputs. These valuation methods require considerable judgment and the resulting estimates of fair value can be significantly affected by the assumptions made and methods used.

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Valuation Hierarchy

U.S. GAAP establishes a three-level valuation hierarchy for disclosure of fair value measurements. The hierarchy is based on the transparency of the inputs used in the valuation process with the highest priority given to quoted prices available in active markets and the lowest priority to unobservable inputs where no active market exists, as discussed below.

Level 1 - Quoted prices (unadjusted) for identical assets or liabilities in active markets in which we can participate as of the measurement date;

Level 2 - Quoted prices for similar instruments in active markets, and other inputs that are observable for the asset or liability, either directly or indirectly, for substantially the full term of the financial instrument; and

Level 3 - Unobservable inputs that reflect our own assumptions about the assumptions that market participants would use in pricing an asset or liability.

A financial instrument's categorization within the valuation hierarchy is based upon the lowest level of input within the valuation hierarchy that is significant to the overall fair value measurement. Transfers between levels of the fair value hierarchy are recognized at the end of the reporting period.

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Assets and Liabilities Measured at Fair Value on a Recurring Basis

    The following tables present the financial instruments carried at fair value by caption on the Consolidated Statement of Financial Condition and by level in the valuation hierarchy.
June 30, 2020September 30, 2020
Level 1Level 2Level 3Total Fair ValueLevel 1Level 2Level 3Total Fair Value
(Dollars in millions)(Dollars in millions)
Investment securities available-for-saleInvestment securities available-for-saleInvestment securities available-for-sale
Agency - CommercialAgency - Commercial$—  $1,254  $—  $1,254  Agency - Commercial$$1,171 $$1,171 
Agency - ResidentialAgency - Residential—  932  —  932  Agency - Residential837 837 
Municipal obligationsMunicipal obligations—  31  —  31  Municipal obligations30 30 
Corporate debt obligationsCorporate debt obligations—  76  —  76  Corporate debt obligations77 77 
Other MBSOther MBS—  54  —  54  Other MBS49 49 
Certificate of depositsCertificate of deposits—   —   Certificate of deposits
Loans held-for-saleLoans held-for-saleLoans held-for-sale
Residential first mortgage loansResidential first mortgage loans—  5,598  —  5,598  Residential first mortgage loans5,349 5,349 
Commercial Loan—  —  —  —  
Loans held-for-investmentLoans held-for-investmentLoans held-for-investment
Residential first mortgage loansResidential first mortgage loans—  10  —  10  Residential first mortgage loans12 12 
Home equityHome equity—  —    Home equity
Mortgage servicing rightsMortgage servicing rights—  —  261  261  Mortgage servicing rights323 323 
Derivative assetsDerivative assetsDerivative assets
Rate lock commitments (fallout-adjusted)Rate lock commitments (fallout-adjusted)—  —  205  205  Rate lock commitments (fallout-adjusted)257 257 
FuturesFutures—   —   Futures
Mortgage-backed securities forwardsMortgage-backed securities forwards—   —   Mortgage-backed securities forwards
Interest rate swaps and swaptionsInterest rate swaps and swaptions—  68  —  68  Interest rate swaps and swaptions66 66 
Total assets at fair valueTotal assets at fair value$—  $8,032  $468  $8,500  Total assets at fair value$$7,601 $582 $8,183 
Derivative liabilitiesDerivative liabilitiesDerivative liabilities
Mortgage backed securities forwardsMortgage backed securities forwards—  (57) —  (57) Mortgage backed securities forwards$$(37)$$(37)
Interest rate swapsInterest rate swaps—  (11) —  (11) Interest rate swaps(9)— (9)
DOJ LiabilityDOJ Liability—  —  (35) (35) DOJ Liability(35)(35)
Contingent consideration—  —  (27) (27) 
Total liabilities at fair valueTotal liabilities at fair value$—  $(68) $(62) $(130) Total liabilities at fair value$$(46)$(35)$(81)
7372


December 31, 2019December 31, 2019
Level 1Level 2Level 3Total Fair Value Level 1Level 2Level 3Total Fair Value
(Dollars in millions)(Dollars in millions)
Investment securities available-for-saleInvestment securities available-for-saleInvestment securities available-for-sale
Agency - CommercialAgency - Commercial$—  $947  $—  $947  Agency - Commercial$$947 $$947 
Agency - ResidentialAgency - Residential—  1,015  —  1,015  Agency - Residential1,015 1,015 
Municipal obligationsMunicipal obligations—  31  —  31  Municipal obligations31 31 
Corporate debt obligationsCorporate debt obligations—  77  —  77  Corporate debt obligations77 77 
Other MBSOther MBS—  45  —  45  Other MBS45 45 
Certificate of DepositCertificate of Deposit—   —   Certificate of Deposit
Loans held-for-saleLoans held-for-saleLoans held-for-sale
Residential first mortgage loansResidential first mortgage loans—  5,219  —  5,219  Residential first mortgage loans5,219 5,219 
Loans held-for-investmentLoans held-for-investmentLoans held-for-investment
Residential first mortgage loansResidential first mortgage loans—  10  —  10  Residential first mortgage loans10 10 
Home equityHome equity—  —    Home equity
Mortgage servicing rightsMortgage servicing rights—  —  291  291  Mortgage servicing rights291 291 
Derivative assetsDerivative assetsDerivative assets
Rate lock commitments (fallout-adjusted)Rate lock commitments (fallout-adjusted)—  —  34  34  Rate lock commitments (fallout-adjusted)34 34 
Mortgage-backed securities forwardsMortgage-backed securities forwards—   —   Mortgage-backed securities forwards
Interest rate swaps and swaptionsInterest rate swaps and swaptions—  26  —  26  Interest rate swaps and swaptions26 26 
Total assets at fair valueTotal assets at fair value$—  $7,373  $327  $7,700  Total assets at fair value$$7,373 $327 $7,700 
Derivative liabilitiesDerivative liabilitiesDerivative liabilities
Rate lock commitments (fallout-adjusted)Rate lock commitments (fallout-adjusted)$—  $—  $(1) $(1) Rate lock commitments (fallout-adjusted)$$$(1)$(1)
Mortgage-backed securities forwardsMortgage-backed securities forwards—  (9) —  (9) Mortgage-backed securities forwards(9)(9)
Interest rate swapsInterest rate swaps—  (8) —  (8) Interest rate swaps(8)(8)
DOJ LiabilityDOJ Liability—  —  (35) (35) DOJ Liability(35)(35)
Contingent considerationContingent consideration—  —  (10) (10) Contingent consideration(10)(10)
Total liabilities at fair valueTotal liabilities at fair value$—  $(17) $(46) $(63) Total liabilities at fair value$$(17)$(46)$(63)


7473


Fair Value Measurements Using Significant Unobservable Inputs

    The following tables include a roll forward of the Consolidated Statements of Financial Condition amounts (including the change in fair value) for financial instruments classified by us within Level 3 of the valuation hierarchy:
Balance at
Beginning of
Period
Total Gains (Losses) Recorded in Earnings (1)Purchases / OriginationsSalesSettlementTransfers OutBalance at
End of 
Period
Balance at
Beginning of
Period
Total Gains (Losses) Recorded in Earnings (1)Purchases / ClosingsSalesSettlementTransfers OutBalance at
End of 
Period
(Dollars in millions)(Dollars in millions)
Three Months Ended June 30, 2020
Three Months Ended September 30, 2020Three Months Ended September 30, 2020
AssetsAssetsAssets
Loans held-for-investmentLoans held-for-investmentLoans held-for-investment
Home equityHome equity$ $—  $—  $—  $—  $—  $ Home equity$$$$$$$
Mortgage servicing rights (2)Mortgage servicing rights (2)223  (36) 84  (10) —  —  261  Mortgage servicing rights (2)261 (23)85 323 
Rate lock commitments (net) (2)(3)Rate lock commitments (net) (2)(3)169  79  309  —  —  (352) 205  Rate lock commitments (net) (2)(3)205 90 333 (371)257 
TotalsTotals$394  $43  $393  $(10) $—  $(352) $468  Totals$468 $67 $418 $$$(371)$582 
LiabilitiesLiabilitiesLiabilities
DOJ LiabilityDOJ Liability$(35) $—  $—  $—  $—  $—  $(35) DOJ Liability$(35)$$$$$$(35)
Contingent considerationContingent consideration(16) (11) —  —  —  —  (27) Contingent consideration(27)27 
TotalsTotals$(51) $(11) $—  $—  $—  $—  $(62) Totals$(62)$$$$27 $$(35)
Three Months Ended June 30, 2019
Three Months Ended September 30, 2019Three Months Ended September 30, 2019
AssetsAssetsAssets
Loans held-for-investmentLoans held-for-investmentLoans held-for-investment
Home equityHome equity$ $—  $—  $—  $—  $—  $ Home equity$$$$$$$
Mortgage servicing rights (2)Mortgage servicing rights (2)278  (59) 97  —  —  —  316  Mortgage servicing rights (2)316 (58)39 (12)285 
Rate lock commitments (net) (2)(3)Rate lock commitments (net) (2)(3)37  30  82  —  —  (99) 50  Rate lock commitments (net) (2)(3)50 20 113 (133)50 
TotalsTotals$317  $(29) $179  $—  $—  $(99) $368  Totals$368 $(38)$152 $(12)$$(133)$337 
LiabilitiesLiabilitiesLiabilities
DOJ LiabilityDOJ Liability$(60) $25  $—  $—  $—  $—  $(35) DOJ Liability$(35)$$$$$$(35)
Contingent considerationContingent consideration(6) (1) —  —  —  —  (7) Contingent consideration(7)(4)(8)
TotalsTotals$(66) $24  $—  $—  $—  $—  $(42) Totals$(42)$(4)$$$$$(43)
(1)There were 0 unrealized gains (losses) recorded in OCI during the three months ended JuneSeptember 30, 2020 and 2019.
(2)We utilized swaptions, futures, forward agency and loan sales and interest rate swaps to manage the risk associated with mortgage servicing rights and rate lock commitments. Gains and losses for individual lines do not reflect the effect of our risk management activities related to such Level 3 instruments.
(3)Rate lock commitments are reported on a fallout-adjusted basis. Transfers out of Level 3 represent the settlement value of the commitments that are transferred to LHFS, which are classified as Level 2 assets.



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Balance at
Beginning of
Period
Total Gains (Losses) Recorded in Earnings (1)Purchases / ClosingsSalesSettlementTransfers OutBalance at
End of 
Period
(Dollars in millions)
Nine Months Ended September 30, 2020
Assets
Loans held-for-investment
Home equity$$$$$$$
Mortgage servicing rights (2)291 (131)209 (46)323 
Rate lock commitments (net) (2)(3)34 274 805 (856)257 
Totals$327 $143 $1,014 $(46)$$(856)$582 
Liabilities
DOJ Liability$(35)$$$$$$(35)
Contingent consideration(10)(17)27 
Totals$(45)$(17)$$$27 $$(35)
Nine Months Ended September 30, 2019
Assets
Loans held-for-investment
Home equity$$$$$$$
Mortgage servicing rights (2)290 (151)203 (57)285 
Rate lock commitments (net) (2)(3)20 75 245 (290)50 
Totals$312 $(76)$448 $(57)$$(290)$337 
Liabilities
DOJ Liability$(60)$25 $$$$$(35)
Contingent consideration(6)(5)(8)
Totals$(66)$20 $$$$$(43)
(1)There were 0 unrealized gains (losses) recorded in OCI during the nine months ended September 30, 2020 and 2019.
(2)We utilized swaptions, futures, forward agency and loan sales and interest rate swaps to manage the risk associated with mortgage servicing rights and rate lock commitments. Gains and losses for individual lines do not reflect the effect of our risk management activities related to such Level 3 instruments.
(3)Rate lock commitments are reported on a fallout-adjusted basis. Transfers out of Level 3 represent the settlement value of the commitments that are transferred to LHFS, which are classified as Level 2 assets.



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Balance at
Beginning of
Period
Total Gains (Losses) Recorded in Earnings (1)Purchases / OriginationsSalesSettlementTransfers OutBalance at
End of 
Period
(Dollars in millions)
Six Months Ended June 30, 2020
Assets
Loans held-for-investment
Home equity$ $—  $—  $—  $—  $—  $ 
Mortgage servicing rights (2)291  (108) 124  (46) —  —  261  
Rate lock commitments (net) (2)(3)34  184  472  —  —  (485) 205  
Totals$327  $76  $596  $(46) $—  $(485) $468  
Liabilities
DOJ Liability$(35) $—  $—  $—  $—  $—  $(35) 
Contingent consideration(10) (17) —  —  —  —  (27) 
Totals$(45) $(17) $—  $—  $—  $—  $(62) 
Six Months Ended June 30, 2019
Assets
Loans held-for-investment
Home equity$ $—  $—  $—  $—  $—  $ 
Mortgage servicing rights (2)290  (93) 164  (45) —  —  316  
Rate lock commitments (net) (2)(3)20  55  132  —  —  (157) 50  
Totals$312  $(38) $296  $(45) $—  $(157) $368  
Liabilities
DOJ Liability$(60) $25  $—  $—  $—  $—  $(35) 
Contingent consideration(6) (1) —  —  —  —  (7) 
Totals$(66) $24  $—  $—  $—  $—  $(42) 
(1)There were no unrealized gains (losses) recorded in OCI during the six months ended June 30, 2020 and 2019.
(2)We utilized swaptions, futures, forward agency and loan sales and interest rate swaps to manage the risk associated with mortgage servicing rights and rate lock commitments. Gains and losses for individual lines do not reflect the effect of our risk management activities related to such Level 3 instruments.
(3)Rate lock commitments are reported on a fallout-adjusted basis. Transfers out of Level 3 represent the settlement value of the commitments that are transferred to LHFS, which are classified as Level 2 assets.



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    The following tables present the quantitative information about recurring Level 3 fair value financial instruments and the fair value measurements as of:
Fair ValueValuation TechniqueUnobservable InputRange (Weighted Average)Fair ValueValuation TechniqueUnobservable InputRange (Weighted Average)
(Dollars in millions)(Dollars in millions)
June 30, 2020
September 30, 2020September 30, 2020
AssetsAssetsAssets
Loans held-for-investmentLoans held-for-investmentLoans held-for-investment
Home equityHome equity$ Discounted cash flowsDiscount rate
Constant prepayment rate
Constant default rate
7.2% -10.8% (9.0%)
17.3% - 25.9% (21.6%)
2.0%-3.0% (2.5%)
(1)Home equity$Discounted cash flowsDiscount rate
Constant prepayment rate
Constant default rate
7.2% -10.8% (9.0%)
23.1% - 34.7% (28.9%)
1.7%-2.6% (2.2%)
(1)
Mortgage servicing rightsMortgage servicing rights$261  Discounted cash flowsOption adjusted spread
Constant prepayment rate
Weighted average cost to service per loan
3.6% - 20.1% (6.7%)
0% - 14.8% (11.8%)
$67 - $95 ($83)
(1)Mortgage servicing rights$323 Discounted cash flowsOption adjusted spread
Constant prepayment rate
Weighted average cost to service per loan
3.7% - 21.2% (7.6%)
0% - 14.3% (11.4%)
$67 - $95 ($82)
(1)
Rate lock commitments (net)Rate lock commitments (net)$205  Consensus pricingOrigination pull-through rate80.0% - 87.2% (81.4%)(1)Rate lock commitments (net)$257 Consensus pricingClosing pull-through rate80.6% - 87.2% (81.9%)(1)
LiabilitiesLiabilitiesLiabilities
DOJ LiabilityDOJ Liability$(35) Discounted cash flowsSee description belowSee description belowDOJ Liability$(35)Discounted cash flowsSee description belowSee description below
Contingent consideration$(27) Discounted cash flowsSee description below(2)

Fair ValueValuation TechniqueUnobservable InputRange (Weighted Average)
(Dollars in millions)
December 31, 2019
Assets
Loans held-for-investment
Home equity$Discounted cash flowsDiscount rate
Constant prepayment rate
Constant default rate
7.2% -10.8% (9.0%)
13.0% - 19.5% (16.2%)
2.7%-4.0% (3.3%)
(1)
Mortgage servicing rights$291 Discounted cash flowsOption adjusted spread
Constant prepayment rate
Weighted average cost to service per loan
2.4% - 20.4% (5.3%)
0% - 12.3% (10.6%)
$67 - $95 ($84)
(1)
Rate lock commitments (net)$34 Consensus pricingOrigination pull-through rate80.0% - 87.2% (81.5%)(1)
Liabilities
DOJ Liability$(35)Discounted cash flowsSee description belowSee description below
Contingent consideration$(10)Discounted cash flowsSee description belowSee description below(2)
(1)Unobservable inputs were weighted by their relative fair value of the instruments.
(2)Unobservable inputs were not weighted as only one instrument exists.

Recurring Significant Unobservable Inputs

    Home equity. The most significant unobservable inputs used in the fair value measurement of the home equity loans are discount rates, constant prepayment rates, and default rates. The constant prepayment and default rates are based on a 12 month historical average. Significant increases (decreases) in the discount rate in isolation result in a significantly lower (higher) fair value measurement. Increases (decreases) in prepay rates in isolation result in a higher (lower) fair value and increases (decreases) in default rates in isolation result in a lower (higher) fair value.

    MSRs. The significant unobservable inputs used in the fair value measurement of the MSRs are option adjusted spreads, prepayment rates, and cost to service. Significant increases (decreases) in all three assumptions in isolation result in a significantly lower (higher) fair value measurement. For JuneSeptember 30, 2020 and December 31, 2019, the weighted average life (in years) for the entire MSR portfolio was 3.63.9 and 4.1, respectively.

    DOJ Liability. The significant unobservable inputs used in the fair value measurement of the DOJ Liability are the discount rate, asset growth rate, return on assets, dividend rate and the potential ways we might be required to begin making DOJ Liability payments and our estimates of the likelihood of these outcomes, as further discussed in Note 15 - Legal Proceedings, Contingencies and Commitments. The DOJ Liability had a fair value adjustment of $25 million during the year ended December 31, 2019. This reduced the liability to $35 million based on changes in the probability of potential ways we might be required to begin making DOJ Liability payments and our estimates of the likelihood of these outcomes. Our assessment of these outcomes reflect a reduced likelihood, and longer timing, for potential future payments.
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    Rate lock commitments. The significant unobservable input used in the fair value measurement of the rate lock commitments is the pull through rate. The pull through rate is a statistical analysis of our actual rate lock fallout history to determine the sensitivity of the residential mortgage loan pipeline compared to interest rate changes and other deterministic
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values. New market prices are applied based on updated loan characteristics and new fallout ratios (i.e., the inverse of the pull through rate) are applied accordingly. Significant increases (decreases) in the pull through rate in isolation result in a significantly higher (lower) fair value measurement.

        Contingent consideration. The significant unobservable input used in the fair value of the contingent consideration is future forecasted target production volumes and forecasted profitability of the division. An increase or decrease to these inputs results in an increase or decrease of the liability.

Assets and Liabilities Measured at Fair Value on a Nonrecurring Basis
    
    We also have assets that are subject to measurement at fair value on a nonrecurring basis under certain conditions. The following table presents assets measured at fair value on a nonrecurring basis:
Total (1)Level 2Level 3LossesTotal (1)Level 2Level 3Losses
(Dollars in millions) (Dollars in millions)
June 30, 2020
September 30, 2020September 30, 2020
Loans held-for-sale (2)
Loans held-for-sale (2)
$ $ $—  $(1) Loans held-for-sale (2)$14 $14 $$(1)
Impaired loans held-for-investment (2)
Impaired loans held-for-investment (2)
Impaired loans held-for-investment (2)
Residential first mortgage loansResidential first mortgage loans21  —  21  (3) Residential first mortgage loans21 21 (3)
Repossessed assets (3)
Repossessed assets (3)
 —   (4) Repossessed assets (3)(3)
TotalsTotals$34  $ $28  $(8) Totals$41 $14 $27 $(7)
December 31, 2019December 31, 2019December 31, 2019
Loans held-for-sale (2)
Loans held-for-sale (2)
$ $ $—  $(1) Loans held-for-sale (2)$$$$(1)
Impaired loans held-for-investment (2)
Impaired loans held-for-investment (2)
Impaired loans held-for-investment (2)
Residential first mortgage loansResidential first mortgage loans14  —  14  (5) Residential first mortgage loans14 14 (5)
Repossessed assets (3)
Repossessed assets (3)
10  —  10  (3) Repossessed assets (3)10 10 (3)
TotalsTotals$30  $ $24  $(9) Totals$30 $$24 $(9)
(1)The fair values are determined at various dates dependent upon when certain conditions were met requiring fair value measurement.
(2)Gains (losses) reflect fair value adjustments on assets for which we did not elect the fair value option.
(3)Gains (losses) reflect write downs of repossessed assets based on the estimated fair value of the specific assets.

    The following table presents the quantitative information about nonrecurring Level 3 fair value financial instruments and the fair value measurements:
Fair ValueValuation TechniqueUnobservable InputRange (Weighted Average)Fair ValueValuation TechniqueUnobservable InputRange (Weighted Average)
(Dollars in millions)(Dollars in millions)
June 30, 2020
September 30, 2020September 30, 2020
Impaired loans held-for-investmentImpaired loans held-for-investmentImpaired loans held-for-investment
Loans held-for-investment$21  Fair value of collateralLoss severity discount0% - 100% (13.2%)(1)
Residential first mortgage loansResidential first mortgage loans$21 Fair value of collateralLoss severity discount0% - 100% (12.4%)(1)
Repossessed assetsRepossessed assets$ Fair value of collateralLoss severity discount0% - 96.3% (27.1%)(1)Repossessed assets$Fair value of collateralLoss severity discount0% - 96.3% (31.8%)(1)
December 31, 2019December 31, 2019December 31, 2019
Impaired loans held-for-investmentImpaired loans held-for-investmentImpaired loans held-for-investment
Loans held-for-investment$14  Fair value of collateralLoss severity discount25% - 30% (25.9%)(1)
Residential first mortgage loansResidential first mortgage loans$14 Fair value of collateralLoss severity discount25% - 30% (25.9%)(1)
Repossessed assetsRepossessed assets$10  Fair value of collateralLoss severity discount0% - 100% (17.1%)(1)Repossessed assets$10 Fair value of collateralLoss severity discount0% - 100% (17.1%)(1)
(1)Unobservable inputs were weighted by their relative fair value of the instruments.

Nonrecurring Significant Unobservable Inputs

    The significant unobservable inputs used in the fair value measurement of the impaired loans and repossessed assets are appraisals or other third-party price evaluations which incorporate measures such as recent sales prices for comparable properties.

78


Fair Value of Financial Instruments

    The following table presents the carrying amount and estimated fair value of financial instruments that are carried either at fair value, cost, or amortized cost:
 June 30, 2020
 Estimated Fair Value
Carrying ValueTotalLevel 1Level 2Level 3
 (Dollars in millions)
Assets
Cash and cash equivalents$227  $227  $227  $—  $—  
Investment securities available-for-sale2,348  2,348  —  2,348  —  
Investment securities held-to-maturity496  516  —  516  —  
Loans held-for-sale5,615  5,615  —  5,615  —  
Loans held-for-investment14,808  14,757  —  10  14,747  
Loans with government guarantees1,791  1,739  —  1,739  —  
Mortgage servicing rights261  261  —  —  261  
Federal Home Loan Bank stock377  377  —  377  —  
Bank owned life insurance353  353  —  353  —  
Repossessed assets  —  —   
Other assets, foreclosure claims30  30  —  30  —  
Derivative financial instruments, assets281  281  —  76  205  
Liabilities
Retail deposits
Demand deposits and savings accounts$(7,943) $(7,445) $—  $(7,445) $—  
Certificates of deposit(1,826) (1,847) —  (1,847) —  
Wholesale deposits(867) (889) —  (889) —  
Government deposits(1,193) (1,170) —  (1,170) —  
Custodial deposits(6,068) (6,050) —  (6,050) —  
Federal Home Loan Bank advances(4,554) (4,586) —  (4,586) —  
Long-term debt(493) (454) —  (454) —  
DOJ Liability(35) (35) —  —  (35) 
Contingent consideration(27) (27) —  —  (27) 
Derivative financial instruments, liabilities(68) (68) —  (68) —  
7977


December 31, 2019 September 30, 2020
Estimated Fair Value Estimated Fair Value
Carrying ValueTotalLevel 1Level 2Level 3Carrying ValueTotalLevel 1Level 2Level 3
(Dollars in millions) (Dollars in millions)
AssetsAssetsAssets
Cash and cash equivalentsCash and cash equivalents$426  $426  $426  $—  $—  Cash and cash equivalents$280 $280 $280 $$
Investment securities available-for-saleInvestment securities available-for-sale2,116  2,116  —  2,116  —  Investment securities available-for-sale2,165 2,165 2,165 
Investment securities held-to-maturityInvestment securities held-to-maturity598  599  —  599  —  Investment securities held-to-maturity440 458 458 
Loans held-for-saleLoans held-for-sale5,258  5,258  —  5,258  —  Loans held-for-sale5,372 5,372 5,372 
Loans held-for-investmentLoans held-for-investment12,129  12,031  —  10  12,021  Loans held-for-investment16,476 16,266 12 16,254 
Loans with government guaranteesLoans with government guarantees736  707  —  707  —  Loans with government guarantees2,500 2,480 2,480 
Mortgage servicing rightsMortgage servicing rights291  291  —  —  291  Mortgage servicing rights323 323 323 
Federal Home Loan Bank stockFederal Home Loan Bank stock303  303  —  303  —  Federal Home Loan Bank stock377 377 377 
Bank owned life insuranceBank owned life insurance349  349  —  349  —  Bank owned life insurance355 355 355 
Repossessed assetsRepossessed assets10  10  —  —  10  Repossessed assets
Other assets, foreclosure claimsOther assets, foreclosure claims45  45  —  45  —  Other assets, foreclosure claims22 22 22 
Derivative financial instruments, assetsDerivative financial instruments, assets62  88  —  54  34  Derivative financial instruments, assets332 332 75 257 
LiabilitiesLiabilitiesLiabilities
Retail depositsRetail depositsRetail deposits
Demand deposits and savings accountsDemand deposits and savings accounts$(6,811) $(6,050) $—  $(6,050) $—  Demand deposits and savings accounts$(8,223)$(7,634)$$(7,634)$
Certificates of depositCertificates of deposit(2,353) (2,368) —  (2,368) —  Certificates of deposit(1,525)(1,539)(1,539)
Wholesale depositsWholesale deposits(633) (640) —  (640) —  Wholesale deposits(1,034)(1,053)(1,053)
Government depositsGovernment deposits(1,213) (1,156) —  (1,156) —  Government deposits(1,748)(1,703)(1,703)
Custodial deposits(4,136) (4,066) —  (4,066) —  
Federal Home Loan Bank advances(4,815) (4,816) —  (4,816) —  
Company controlled depositsCompany controlled deposits(7,416)(7,377)(7,377)
Federal Home Loan Bank advances and otherFederal Home Loan Bank advances and other(3,426)(3,455)(3,455)
Long-term debtLong-term debt(496) (462) —  (462) —  Long-term debt(493)(449)(449)
DOJ LiabilityDOJ Liability(35) (35) —  —  (35) DOJ Liability(35)(35)(35)
Contingent considerationContingent consideration(10) (10) —  —  (10) Contingent consideration
Derivative financial instruments, liabilitiesDerivative financial instruments, liabilities(18) (44) —  (43) (1) Derivative financial instruments, liabilities(46)(46)(46)
78


 December 31, 2019
 Estimated Fair Value
Carrying ValueTotalLevel 1Level 2Level 3
 (Dollars in millions)
Assets
Cash and cash equivalents$426 $426 $426 $$
Investment securities available-for-sale2,116 2,116 2,116 
Investment securities held-to-maturity598 599 599 
Loans held-for-sale5,258 5,258 5,258 
Loans held-for-investment12,129 12,031 10 12,021 
Loans with government guarantees736 707 707 
Mortgage servicing rights291 291 291 
Federal Home Loan Bank stock303 303 303 
Bank owned life insurance349 349 349 
Repossessed assets10 10 10 
Other assets, foreclosure claims45 45 45 
Derivative financial instruments, assets62 88 54 34 
Liabilities
Retail deposits
Demand deposits and savings accounts$(6,811)$(6,050)$$(6,050)$
Certificates of deposit(2,353)(2,368)(2,368)
Wholesale deposits(633)(640)(640)
Government deposits(1,213)(1,156)(1,156)
Custodial deposits(4,136)(4,066)(4,066)
Federal Home Loan Bank advances(4,815)(4,816)(4,816)
Long-term debt(496)(462)(462)
DOJ Liability(35)(35)(35)
Contingent consideration(10)(10)(10)
Derivative financial instruments, liabilities(18)(44)(43)(1)

Fair Value Option

    We elected the fair value option for certain items as discussed throughout the Notes to the Consolidated Financial Statements to more closely align the accounting method with the underlying economic exposure. Interest income on LHFS is accrued on the principal outstanding primarily using the "simple-interest" method.

    The following table reflects the change in fair value included in earnings of financial instruments for which the fair value option has been elected:
Three Months Ended June 30,Six Months Ended June 30,Three Months Ended September 30,Nine Months Ended September 30,
20202019202020192020201920202019
(Dollars in millions)(Dollars in millions)
AssetsAssetsAssets
Loans held-for-saleLoans held-for-saleLoans held-for-sale
Net gain on loan salesNet gain on loan sales$325  $96  $559  $175  Net gain on loan sales$340 $97 $899 $272 
Loans held-for-investmentLoans held-for-investment
Other noninterest incomeOther noninterest income$$$$
LiabilitiesLiabilitiesLiabilities
DOJ LiabilityDOJ LiabilityDOJ Liability
Other noninterest incomeOther noninterest income$—  $25  $—  $25  Other noninterest income$$$$25 




8079


The following table reflects the difference between the aggregate fair value and aggregate remaining contractual principal balance outstanding for assets and liabilities for which the fair value option has been elected:
June 30, 2020December 31, 2019September 30, 2020December 31, 2019


UPBFair ValueFair Value Over / (Under) UPBUPBFair ValueFair Value Over / (Under) UPB
UPBFair ValueFair Value Over / (Under) UPBUPBFair ValueFair Value Over / (Under) UPB
(Dollars in millions)(Dollars in millions)
AssetsAssetsAssets
Nonaccrual loansNonaccrual loansNonaccrual loans
Loans held-for-saleLoans held-for-sale$ $ $—  $ $ $—  Loans held-for-sale$$$(1)$$$
Loans held-for-investmentLoans held-for-investment  —    (1) Loans held-for-investment(1)(1)
Total nonaccrual loansTotal nonaccrual loans$12  $12  $—  $ $ $(1) Total nonaccrual loans$15 $13 $(2)$$$(1)
Other performing loansOther performing loansOther performing loans
Loans held-for-saleLoans held-for-sale$5,357  $5,592  $235  $5,057  $5,216  $159  Loans held-for-sale$5,125 $5,344 $219 $5,057 $5,216 $159 
Loans held-for-investmentLoans held-for-investment  (1)   —  Loans held-for-investment(1)
Total other performing loansTotal other performing loans$5,364  $5,598  $234  $5,065  $5,224  $159  Total other performing loans$5,131 $5,349 $218 $5,065 $5,224 $159 
Total loansTotal loansTotal loans
Loans held-for-saleLoans held-for-sale$5,363  $5,598  $235  $5,060  $5,219  $159  Loans held-for-sale$5,131 $5,349 $218 $5,060 $5,219 $159 
Loans held-for-investmentLoans held-for-investment13  12  (1) 13  12  (1) Loans held-for-investment15 13 (2)13 12 (1)
Total loansTotal loans$5,376  $5,610  $234  $5,073  $5,231  $158  Total loans$5,146 $5,362 $216 $5,073 $5,231 $158 
LiabilitiesLiabilitiesLiabilities
DOJ Liability (1)
DOJ Liability (1)
$(118) $(35) $83  $(118) $(35) $83  DOJ Liability (1)$(118)$(35)$83 $(118)$(35)$83 
(1)We are obligated to pay $118 million in installment payments upon meeting certain performance conditions, as described in Note 15 - Legal Proceedings, Contingencies and Commitments.
Note 17 - Segment Information

    Our operations are conducted through 3 operating segments: Community Banking, Mortgage Originations, and Mortgage Servicing. The Other segment includes the remaining reported activities. Operating segments are defined as components of an enterprise that engage in business activity from which revenues are earned and expenses are incurred for which discrete financial information is available that is evaluated regularly by executive management in deciding how to allocate resources and in assessing performance. The operating segments have been determined based on the products and services offered and reflect the manner in which financial information is currently evaluated by management. Each segment operates under the same banking charter, but is reported on a segmented basis for this report. Each of the operating segments is complementary to each other and because of the interrelationships of the segments, the information presented is not indicative of how the segments would perform if they operated as independent entities.

As a result of Management's evaluation of our segments, effective January 1, 2020, certain departments have been re-aligned between the Community Banking and Mortgage Originations. Specifically, a majority of the residential mortgage HFI portfolio is now part of the Mortgage Originations segment. The income and expenses relating to these changes are reflected in our financial statements and all prior period segment financial information has been recast to conform to the current presentation.

The Community Banking segment originates loans, provides deposits and fee based services to consumer, business, and mortgage lending customers through its Branch Banking, Business Banking and Commercial Banking, Government Banking and Warehouse Lending. Products offered through these groups include checking accounts, savings accounts, money market accounts, certificates of deposit, consumer loans, commercial loans, commercial real estate loans, equipment finance and leasing, home builder finance loans and warehouse lines of credit. Other financial services available include consumer and corporate card services, customized treasury management solutions, merchant services and capital markets services such as loan syndications, and investment and insurance products and services. The interest income on LHFI is recognized in the Community Banking segment, excluding residential first mortgages and newly originated home equity products within the Mortgage Originations segment.

The Mortgage Originations segment originates and acquires one-to-four family residential mortgage loans to sell or hold on our balance sheet. Loans originated-to-sell comprise the majority of the lending activity. These loans are originated through mortgage branches, call centers, the Internet and third party counterparties. The Mortgage Originations segment
81


recognizes interest income on loans that are held for sale and the gains from sales associated with these loans, along with the interest income on residential mortgages and newly originated home equity products within LHFI.
80



The Mortgage Servicing segment services and subservices mortgage and other consumer loans for others on a fee for service basis and may also collect ancillary fees and earn income through the use of noninterest-bearing escrows. Revenue for those serviced and subserviced loans is earned on a contractual fee basis, with the fees varying based on our responsibilities and the status of the underlying loans. The Mortgage Servicing segment also services loans for our LHFI portfolio and our own LHFS portfolio in the Mortgage Originations segment, for which it earns revenue via an intercompany service fee allocation.

The Other segment includes the treasury functions, which include the impact of interest rate risk management, balance sheet funding activities and the administration of the investment securities portfolios, as well as miscellaneous other expenses of a corporate nature. In addition, the Other segment includes revenue and expenses related to treasury and corporate assets and liabilities and equity not directly assigned or allocated to the Community Banking, Mortgage Originations or Mortgage Servicing operating segments.

Revenues are comprised of net interest income (before the provision (benefit) for credit losses) and noninterest income. Noninterest expenses and a majority of provision (benefit) for income taxes, are allocated to each operating segment. Provision for credit losses is allocated to segments based on net charge offs and changes in outstanding balances. In contrast, the level of the consolidated provision for credit losses is determined based on an allowance model using the methodologies described in Item 2 – MD&A. The net effect of the credit provision is recorded in the Other segment. Allocation methodologies may be subject to periodic adjustment as the internal management accounting system is revised and the business or product lines within the segments change.
82


    The following tables present financial information by business segment for the periods indicated:
Three Months Ended June 30, 2020 Three Months Ended September 30, 2020
Community BankingMortgage OriginationsMortgage ServicingOther (1)Total Community BankingMortgage OriginationsMortgage ServicingOther (1)Total
(Dollars in millions)(Dollars in millions)
Summary of OperationsSummary of OperationsSummary of Operations
Net interest incomeNet interest income$133  $56  $ $(25) $168  Net interest income$158 $49 $$(32)$180 
Provision (benefit) for credit lossesProvision (benefit) for credit losses(3) (2) —  107  102  Provision (benefit) for credit losses(2)(3)37 32 
Net interest income after provision (benefit) for credit lossesNet interest income after provision (benefit) for credit losses136  58   (132) 66  Net interest income after provision (benefit) for credit losses160 52 (69)148 
Net gain on loan salesNet gain on loan sales—  303  —  —  303  Net gain on loan sales344 346 
Loan fees and chargesLoan fees and charges—  22  19  —  41  Loan fees and charges29 16 45 
Loan administration (expense) income(1) (8) 36  (6) 21  
Net return on mortgage servicing rightsNet return on mortgage servicing rights—  (8) —  —  (8) Net return on mortgage servicing rights12 12 
Loan administrative (expense) incomeLoan administrative (expense) income(1)(10)40 (3)26 
Other noninterest incomeOther noninterest income12   —   21  Other noninterest income15 23 
Total noninterest incomeTotal noninterest income11  310  55   378  Total noninterest income16 378 56 452 
Compensation and benefitsCompensation and benefits24  38  11  43  116  Compensation and benefits28 42 12 41 123 
CommissionsCommissions—  61  —  —  61  Commissions71 72 
Loan processing expenseLoan processing expense 14    25  Loan processing expense15 24 
Other noninterest expenseOther noninterest expense124  56  17  (103) 94  Other noninterest expense63 32 21 (30)86 
Total noninterest expenseTotal noninterest expense149  169  37  (59) 296  Total noninterest expense93 160 41 11 305 
Income (loss) before indirect overhead allocations and income taxesIncome (loss) before indirect overhead allocations and income taxes(2) 199  22  (71) 148  Income (loss) before indirect overhead allocations and income taxes83 270 20 (78)295 
Indirect overhead allocation income (expense)Indirect overhead allocation income (expense)(11) (15) (6) 32  —  Indirect overhead allocation income (expense)(11)(18)(4)33 
Provision (benefit) for income taxesProvision (benefit) for income taxes(3) 39   (7) 32  Provision (benefit) for income taxes15 53 73 
Net income (loss)Net income (loss)$(10) $145  $13  $(32) $116  Net income (loss)$57 $199 $13 $(47)$222 
Intersegment (expense) revenueIntersegment (expense) revenue$(69) $(34) $ $94  $—  Intersegment (expense) revenue$(22)$(12)$10 $24 $— 
Average balancesAverage balancesAverage balances
Loans held-for-saleLoans held-for-sale—  5,645  —  —  5,645  Loans held-for-sale$$5,602 $$$5,602 
Loans with government guaranteesLoans with government guarantees—  858  —  —  858  Loans with government guarantees2,122 2,122 
Loans held-for-investment (2)Loans held-for-investment (2)10,878  2,688  —  30  13,596  Loans held-for-investment (2)12,311 2,498 30 14,839 
Total assetsTotal assets11,292  10,598  69  4,302  26,261  Total assets12,603 11,195 78 4,401 28,277 
DepositsDeposits10,747  —  6,222  746  17,715  Deposits11,265 7,329 967 19,561 
(1)Includes offsetting adjustments made to reclassify income and expenses relating to operating leases and custodial deposits for subservicing clients.
(2)    Includes adjustment made to reclassify operating lease assets to loans held-for-investment.
8381


Three Months Ended June 30, 2019Three Months Ended September 30, 2019
Community BankingMortgage OriginationsMortgage ServicingOther (1)Total Community BankingMortgage OriginationsMortgage ServicingOther (1)Total
(Dollars in millions)(Dollars in millions)
Summary of OperationsSummary of OperationsSummary of Operations
Net interest incomeNet interest income$98  $33  $ $ $138  Net interest income$105 $37 $$(1)$146 
Provision for credit losses15   —   17  
Provision (benefit) for credit lossesProvision (benefit) for credit losses(2)
Net interest income after provision for credit lossesNet interest income after provision for credit losses83  32    121  Net interest income after provision for credit losses105 39 (4)145 
Net gain (loss) on loan salesNet gain (loss) on loan sales(2) 78  —  (1) 75  Net gain (loss) on loan sales(4)114 110 
Loan fees and chargesLoan fees and charges—  17   (1) 24  Loan fees and charges20 29 
Loan administration (expense) income—  (5) 30  (19)  
Net return on mortgage servicing rightsNet return on mortgage servicing rights—   —    Net return on mortgage servicing rights(2)(2)
Loan administrative (expense) incomeLoan administrative (expense) income(1)(7)32 (19)
Other noninterest incomeOther noninterest income15   —  40  58  Other noninterest income18 29 
Total noninterest incomeTotal noninterest income13  97  38  20  168  Total noninterest income13 127 40 (9)171 
Compensation and benefitsCompensation and benefits25  27   32  90  Compensation and benefits27 29 35 98 
CommissionsCommissions—  25  —  —  25  Commissions37 38 
Loan processing expenseLoan processing expense  10   21  Loan processing expense10 10 22 
Other noninterest expenseOther noninterest expense44  20  14  —  78  Other noninterest expense42 25 14 (1)80 
Total noninterest expenseTotal noninterest expense71  80  30  33  214  Total noninterest expense70 101 31 36 238 
Income (loss) before indirect overhead allocations and income taxesIncome (loss) before indirect overhead allocations and income taxes25  49  11  (10) 75  Income (loss) before indirect overhead allocations and income taxes48 65 14 (49)78 
Indirect overhead allocation income (expense)Indirect overhead allocation income (expense)(10) (10) (4) 24  —  Indirect overhead allocation income (expense)(10)(10)(4)24 
Provision for income taxes    14  
Net income$12  $31  $ $13  $61  
Provision (benefit) for income taxesProvision (benefit) for income taxes11 (6)15 
Net income (loss)Net income (loss)$30 $44 $$(19)$63 
Intersegment (expense) revenueIntersegment (expense) revenue$(8) $ $ $(7) $—  Intersegment (expense) revenue$(6)$$$(9)$— 
Average balancesAverage balancesAverage balances
Loans held-for-saleLoans held-for-sale$19  $3,520  $—  $—  $3,539  Loans held-for-sale$20 $3,766 $$$3,786 
Loans with government guaranteesLoans with government guarantees—  502  —  —  502  Loans with government guarantees574 574 
Loans held-for-investment (2)Loans held-for-investment (2)10,563  21  —  29  10,613  Loans held-for-investment (2)11,681 33 29 11,743 
Total assetsTotal assets11,061  5,045  48  3,812  19,966  Total assets12,184 5,378 38 3,597 21,197 
DepositsDeposits10,238  —  3,501  420  14,159  Deposits10,513 4,556 748 15,817 
(1)Includes offsetting adjustments made to reclassify income and expenses relating to operating leases and custodial deposits for subservicing clients.
(2)    Includes adjustment made to reclassify operating lease assets to loans held-for-investment.

8482


Six Months Ended June 30, 2020 Nine Months Ended September 30, 2020
Community BankingMortgage OriginationsMortgage ServicingOther (1)Total Community BankingMortgage OriginationsMortgage ServicingOther (1)Total
(Dollars in millions)(Dollars in millions)
Summary of OperationsSummary of OperationsSummary of Operations
Net interest incomeNet interest income$237  $98  $ $(27) $316  Net interest income$395 $147 $14 $(60)$496 
Provision (benefit) for credit lossesProvision (benefit) for credit losses (5) —  116  116  Provision (benefit) for credit losses(8)153 148 
Net interest income after provision (benefit) for credit lossesNet interest income after provision (benefit) for credit losses232  103   (143) 200  Net interest income after provision (benefit) for credit losses392 155 14 (213)348 
Net gain on loan salesNet gain on loan sales—  393  —  —  393  Net gain on loan sales737 739 
Loan fees and chargesLoan fees and charges—  39  28  —  67  Loan fees and charges68 43 112 
Loan administration (expense) income(2) (15) 72  (22) 33  
Net loss on mortgage servicing rightsNet loss on mortgage servicing rights—  (2) —  —  (2) Net loss on mortgage servicing rights10 10 
Loan administrative (expense) incomeLoan administrative (expense) income(2)(25)112 (26)59 
Other noninterest incomeOther noninterest income28   —  14  44  Other noninterest income43 20 68 
Total noninterest incomeTotal noninterest income26  417  100  (8) 535  Total noninterest income44 795 155 (6)988 
Compensation and benefitsCompensation and benefits51  69  21  77  218  Compensation and benefits79 111 33 118 341 
CommissionsCommissions 89  —  —  90  Commissions160 162 
Loan processing expenseLoan processing expense 24  16   45  Loan processing expense39 24 69 
Other noninterest expenseOther noninterest expense168  82  36  (107) 179  Other noninterest expense231 114 57 (137)265 
Total noninterest expenseTotal noninterest expense223  264  73  (28) 532  Total noninterest expense316 424 114 (17)837 
Income (loss) before indirect overhead allocations and income taxesIncome (loss) before indirect overhead allocations and income taxes35  256  35  (123) 203  Income (loss) before indirect overhead allocations and income taxes120 526 55 (202)499 
Indirect overhead allocation income (expense)Indirect overhead allocation income (expense)(20) (27) (11) 58  —  Indirect overhead allocation income (expense)(31)(45)(15)91 
Provision (benefit) for income taxesProvision (benefit) for income taxes 48   (14) 42  Provision (benefit) for income taxes19 101 (13)115 
Net income (loss)Net income (loss)$12  $181  $19  $(51) $161  Net income (loss)$70 $380 $32 $(98)$384 
Intersegment (expense) revenueIntersegment (expense) revenue$(75) $(34) $17  $92  $—  Intersegment (expense) revenue$(97)$(46)$27 $116 $— 
Average balancesAverage balancesAverage balances
Loans held-for-saleLoans held-for-sale$—  $5,447  $—  $—  $5,447  Loans held-for-sale$$5,499 $$$5,499 
Loans with government guaranteesLoans with government guarantees—  834  —  —  834  Loans with government guarantees1,267 1,267 
Loans held-for-investment (2)Loans held-for-investment (2)9,888  2,792  —  29  12,709  Loans held-for-investment (2)10,702 2,693 29 13,424 
Total assetsTotal assets10,340  10,207  59  4,231  24,837  Total assets11,100 10,539 65 4,288 25,992 
DepositsDeposits10,590  —  5,499  666  16,755  Deposits10,817 6,114 767 17,698 
(1)Includes offsetting adjustments made to reclassify income and expenses relating to operating leases and custodial deposits for subservicing clients.
(2)    Includes adjustment made to reclassify operating lease assets to loans held-for-investment.

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Six Months Ended June 30, 2019Nine Months Ended September 30, 2019
Community BankingMortgage OriginationsMortgage ServicingOther (1)Total Community BankingMortgage OriginationsMortgage ServicingOther (1)Total
(Dollars in millions)(Dollars in millions)
Summary of OperationsSummary of OperationsSummary of Operations
Net interest incomeNet interest income$191  $66  $ $ $264  Net interest income$296 $103 $11 $$410 
Provision for credit losses16   —  —  17  
Provision (benefit) for credit lossesProvision (benefit) for credit losses17 (3)18 
Net interest income after provision for credit lossesNet interest income after provision for credit losses175  65    247  Net interest income after provision for credit losses279 106 11 (4)392 
Net gain (loss) on loan salesNet gain (loss) on loan sales(6) 129  —   124  Net gain (loss) on loan sales(10)243 234 
Loan fees and chargesLoan fees and charges 27  14  (1) 41  Loan fees and charges47 22 70 
Loan administration (expense) income(2) (10) 59  (30) 17  
Net return on mortgage servicing rightsNet return on mortgage servicing rights—  11  —  —  11  Net return on mortgage servicing rights
Loan administrative (expense) incomeLoan administrative (expense) income(3)(16)91 (50)22 
Other noninterest incomeOther noninterest income28   —  49  84  Other noninterest income46 58 113 
Total noninterest incomeTotal noninterest income21  164  73  19  277  Total noninterest income34 292 113 448 
Compensation and benefitsCompensation and benefits50  50  12  65  177  Compensation and benefits77 79 19 100 275 
CommissionsCommissions—  38  —  —  38  Commissions75 76 
Loan processing expenseLoan processing expense 13  20   38  Loan processing expense23 30 60 
Other noninterest expenseOther noninterest expense83  38  29   152  Other noninterest expense125 63 43 232 
Total noninterest expenseTotal noninterest expense137  139  61  68  405  Total noninterest expense208 240 92 103 643 
Income (loss) before indirect overhead allocations and income taxesIncome (loss) before indirect overhead allocations and income taxes59  90  18  (48) 119  Income (loss) before indirect overhead allocations and income taxes105 158 32 (98)197 
Indirect overhead allocation income (expense)Indirect overhead allocation income (expense)(20) (20) (9) 49  —  Indirect overhead allocation income (expense)(30)(30)(13)73 
Provision (benefit) for income taxesProvision (benefit) for income taxes 15   (3) 22  Provision (benefit) for income taxes16 26 (9)37 
Net income$31  $55  $ $ $97  
Net income (loss)Net income (loss)$59 $102 $15 $(16)$160 
Intersegment (expense) revenueIntersegment (expense) revenue$(8) $12  $12  $(16) $—  Intersegment (expense) revenue$(14)$19 $19 $(24)$— 
Average balancesAverage balancesAverage balances
Loans held-for-saleLoans held-for-sale$45  $3,358  $—  $—  $3,403  Loans held-for-sale$37 $3,495 $$$3,532 
Loans with government guaranteesLoans with government guarantees—  478  —  —  478  Loans with government guarantees511 511 
Loans held-for-investment (2)Loans held-for-investment (2)9,847  16  —  30  9,893  Loans held-for-investment (2)10,465 22 29 10,516 
Total assetsTotal assets10,323  4,836  52  3,995  19,206  Total assets10,950 5,018 47 3,862 19,877 
DepositsDeposits10,111  —  3,017  408  13,536  Deposits10,247 3,536 522 14,305 
(1)Includes offsetting adjustments made to reclassify income and expenses relating to operating leases and custodial deposits for subservicing clients.
(2)    Includes adjustment made to reclassify operating lease assets to loans held-for-investment.

Note 18 - Recently Issued Accounting Pronouncements
    
Adoption of New Accounting Standards
    
    We did not adopt any ASUsadopted the following ASU during the quarter ended JuneSeptember 30, 2020.2020, which did not have a material impact to our financial statements:
StandardDescriptionsEffective Date
ASU 2020-06Debt—Debt with Conversion and Other Options (Subtopic 470-20) and Derivatives and Hedging—Contracts in Entity’s Own Equity (Subtopic 815-40): Accounting for Convertible Instruments and Contracts in an Entity’s Own EquitySeptember 1, 2020

Note 19 - Subsequent Events
    
        Subsequent to June 30,Subordinated Notes

On October 28, 2020, we entered into an agreement to sell $369issued $150 million of Paycheck Protection Program loans from LHFISubordinated Debt (the "Notes") with a maturity date of November 1, 2030. The Notes bear interest at a fixed rate of 4.125% through October 31, 2025, and a variable rate tied to SOFR thereafter until maturity. We have the option to redeem all or a part of the Notes beginning on November 1, 2025 and on any subsequent interest payment date. The Notes will qualify as Tier 2 capital for a small gain, which was completed on July 24, 2020.regulatory purposes.

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Share Repurchase

On October 28, 2020, we completed a share repurchase of 4,587,647 shares of common stock worth $150 million from MP Thrift Investments L.P. at a purchase price per share of $32.70.
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Item 3. Quantitative and Qualitative Disclosures about Market Risk

    A discussion regarding our management of market risk is included in "Market Risk" in this report in "Management’s Discussion and Analysis of Financial Condition and Results of Operations" which is incorporated herein by reference.

Item 4. Controls and Procedures

(a)Evaluation of Disclosure Controls and Procedures. As of JuneSeptember 30, 2020, pursuant to Rule 13a-15(b) of the Securities Exchange Act of 1934, as amended ("Exchange Act"), an evaluation was performed by the Company’s management, including our principal executive and financial officers, regarding the design and effectiveness of our disclosure controls and procedures. Based upon that evaluation, the principal executive and financial officers have concluded that our current disclosure controls and procedures were effective to ensure that information required to be disclosed by the Company in the reports that it files or submits under the Exchange Act is recorded, processed, summarized and reported, within the time periods specified in the Commission's rules and forms as of JuneSeptember 30, 2020.
(b)Changes in Internal Controls. There have been no changes in the Company’s internal control over financial reporting (as defined in Rule 13a-15(d) of the Exchange Act) during the three months ended JuneSeptember 30, 2020, that have materially affected, or are reasonably likely to materially affect, our internal control over financial reporting.
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PART II

Item 1. Legal Proceedings

    From time to time, the Company is party to legal proceedings incidental to its business. For further information, see Note 15 - Legal Proceedings, Contingencies and Commitments.

Item 1A. Risk Factors

    We are reviewing and updating our risk factors to contemplate the current pandemic resulting from COVID-19, including the following material changes from the risk factors reported in the Company's Annual Report on Form 10-K for the period ended December 31, 2019:

Adverse Economic Conditions

We are currently in the midst of a health crisis as a result of COVID-19. The COVID-19 pandemic is adversely affecting us, our customers, counterparties, employees, and third-party service providers, and the ultimate extent of the impacts on our business, financial position, results of operations, liquidity, and prospects is uncertain. In addition, the pandemic has resulted in temporary or permanent closures of many businesses and the institution of social distancing and sheltering in place requirements in many states and communities. Some states and communities have re-opened and may be at risk of restrictions again in the future. As a result, the demand for our products and services may be significantly negatively impacted. Our ongoing response to COVID-19, including standing up new programs specified in the Coronavirus Aid, Relief and Economic Security Act (the “CARES Act”), such as the Paycheck Protection Program (“PPP”),PPP, and our long-term effectiveness while working remotely, could have a significant, lasting impact on our operations, financial condition and reputation. The extent to which COVID-19 impacts our business, results of operations, and financial condition, as well as our regulatory capital and liquidity ratios, will depend on future developments, which are highly uncertain and cannot be predicted, including the scope and duration of the pandemic and actions taken by governmental authorities and other third parties in response to the pandemic.

The Bank has instituted a work-from-home policy for all staff that are able to work remotely. Working remotely creates new challenges and the pace of change required to address government programs and forbearance increases the risk of internal control failure. In addition, consumers affected by the changed economic and market conditions as a result of a pandemic may continue to demonstrate changed behavior even after the crisis is over, including decreases in discretionary spending on a permanent or long-term basis. While almost all of our lobbies have re-opened, we have enhanced our cleaning protocols, installed plexiglass shields, and we require that our employees wear face protection. This change in business could also result in changes in consumer behavior for which we may not be prepared.

The response to the pandemic resulted in a strong contraction in our economy, increased market volatility and uncertainty in our capital markets, most notably impacting workers and small businesses. The economic health of these businesses may depend upon the fiscal assistance provided by the CARES Act or future acts taken by Congress. The CARES Act is the largest deployment of capital ever authorized by Congress with several provisions designed to ensure banks are able to provide assistance and relief to consumers and businesses. Although government intervention is intended to mitigate economic uncertainties, these programs may not be broad or specific enough to mitigate the economic risks of COVID-19, which may lead to adverse results.

Additionally, the CARES Act was passed quickly and regulators rapidly issued clarifying guidance and operationalized certain programs, such as the PPP. As a result, there is risk that there are subsequent interpretations of guidance or aggressive assertions of wrongdoing in regards to laws, regulations or applications of guidance which could cause an adverse impact to our financial results or our internal controls. We also face an increased risk of client disputes, litigation and governmental and regulatory scrutiny as a result of the effects of COVID-19 on economic and market conditions.

The adverse economic conditions will have an impact on our customers. Many of these customers have and may continue to experience unemployment and a loss of revenue, leading to a lack of cash flows. As a result of these lower cash flows, our customers are drawing on the lines of credit we have extended to them and withdrawing their deposits from the Bank. Both of these actions could have an adverse impact on our liquidity position. Additionally, the ability of our borrowers to make payments timely on outstanding loans, the value of collateral securing those loans, and demand for loans and other products and services that we offer have and may continue to be adversely impacted by COVID-19. Until the effects of the pandemic subside, we expect continued draws on lines of credit, reduced revenues in our businesses, and increased loan defaults and losses.

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Even after the pandemic subsides, the U.S. economy may continue to experience a recession, and we anticipate our business would be materially and adversely affected by a prolonged recession in the U.S.

Interest Rates

In response to COVID-19, the Federal Reserve reduced the Federal Funds Rate to zero percent in March 2020. The outlook for the remainder of 2020 is uncertain, and there is a possibility that the Federal Reserve keeps interest rates low or even uses negative interest rates if economic conditions warrant. Although many of our commercial loans have floors, approximately half of our revenue is tied to interest rates, and an extended period of operations in a zero- or negative-rate environment could negatively impact profitability.

In addition, the Federal Reserve initiated new quantitative easing programs, buying securities at various points in time, resulting in disruptions to the mortgage-backed securities market. There is a risk that the Federal Reserve may take additional actions in the future or elect to stop their current actions which could disrupt the market and have an adverse impact on our mortgage gain on sale or other financial results. Further, the impact of these actions has caused the financial instruments we use to manage our interest rate and market risks to be less effective at times, which, in turn, could have a material, adverse impact on our operations and financial condition.

There has also been disruption in the market for mortgage backed securities resulting from overall low level of rates across the yield curve, the high level of volatility of interest rates, and the financial weakness of some traditional buyers of mortgage servicing rights. This has caused uncertainty with respect to our ability to sell mortgage servicing rights. At JuneSeptember 30, 2020, we had $261$323 million of mortgage servicing rights which equated to 14.616.0 percent of common equity tier one capital. Should the level of mortgage servicing rights exceed 25 percent of common equity tier one capital, we are required to deduct the excess in determining our regulatory capital levels. If we have the inability to sell mortgage servicing rights on a timely basis, there could be negative impacts to our regulatory capital or an impact on our pricing for mortgage loans which could negatively impact our mortgage origination business and our financial condition.

Customer and Lending Relief Actions

As a result of recent federal legislation, we are required to provide mortgage forbearances to individuals with single-family, federally backed mortgages, such as those that we service which underlie our mortgage servicing rights, due to COVID-19 related difficulties. In addition, we waived fees for an extended time period as customers deal with the crisis, which we may continue to do in the future. This could result in a reduction in servicing fee income and a higher cost to service as customers do not pay their mortgages and we cover their payments for a temporary time period until the investors make us whole. Additionally, MSR transactions customarily contain early payment default provisions. If a customer requests forbearance on the residential mortgage loans underlying the MSRs we have sold, generally within 90 days following the sale, we may be contractually obligated to refund the purchase price of the MSR or pay a fee to the purchaser. Furthermore, we have provided forbearance to certain of our commercial customers. The result of these actions could result in financial, operational, credit and compliance risk as we navigate government requirements and our ability to modify our systems to account for these changes while maintaining an adequate internal control structure.

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The following table details borrowers currently participating in a forbearance program:

Forbearance RequestedForbearance Requested
Borrowers making April, May and June PaymentsRemaining BorrowersBorrowers making July, August and September PaymentsRemaining Borrowers
Total PopulationPercent of UPBPercent of AccountsRemaining BorrowersPercent of UPBPercent of Accounts
Unpaid Principal Balance (1)Number of accountsUnpaid Principal Balance (1)Number of accountsUnpaid Principal Balance (1)Number of accountsPercent of UPBPercent of AccountsUnpaid Principal Balance (1)Unpaid Principal Balance (1)Number of accountsUnpaid Principal Balance (1)Number of accounts
(Dollars in millions)(Dollars in millions)
Loan servicingLoan servicingLoan servicing
Subserviced for others (2)Subserviced for others (2)$174,384  854,216  $7,145  32,403  $13,808  59,692  12.0 %10.8 %Subserviced for others (2)$180,981 893,559 $5,654 26,529 $15,103 67,192 11.5 %10.5 %
Serviced for others(3)Serviced for others(3)29,979  123,256  1,261  5,058  3,018  11,661  14.3 %13.6 %Serviced for others(3)37,908 148,868 950 3,908 3,081 12,217 10.6 %10.8 %
Serviced for own loan portfolio (3)(4)Serviced for own loan portfolio (3)(4)9,211  64,142  237  1,895  473  1,850  7.7 %5.8 %Serviced for own loan portfolio (3)(4)8,469 62,486 196 1,792 468 1,886 7.8 %5.9 %
Total loans servicedTotal loans serviced$213,574  1,041,614  $8,643  39,356  $17,299  73,203  12.1 %10.8 %Total loans serviced$227,358 1,104,913 $6,800 32,229 $18,652 81,295 11.2 %10.3 %
(1)UPB, net of write downs, does not include premiums or discounts.
(2)Loans subserviced for a fee for non-Flagstar owned loans or MSRs. Includes temporary short-term subservicing performed as a result of sales of servicing-released MSRs. Includes repossessed assets.
(3)Loans for which Flagstar owns the MSR.
(4)Includes LHFI (residential first mortgage, home equity and other consumer), LHFS (residential first mortgage), and loans with government guarantees (residential first mortgage), and repossessed assets..

Our application of forbearance, any loan payment deferrals that we grant, the servicing advances we are required to make and any escrow advances we are required to make while a loan is in forbearance could result in us carrying significant asset balances.This could result in a reduction in our liquidity and cause a reduction in our capital ratios. The combination of these impacts along with other impacts, could cause us to not have sufficient liquidity or capital.

We also have a concentration of customers in the mortgage finance business.We make warehouse and MSR loans to these customers, and often originate through them in the correspondent channel of our mortgage originations business.The implications of federally mandated forbearance is expected to have a detrimental impact on the liquidity position of these companies that may have already been experiencing financial stress.It is not clear what, if any, programs will be available to these customers to provide liquidity.As a consequence, some of these companies could fail.A failure of one of our customers could be a loss of mortgage originationclosing volume and could also lead to credit losses, should the collateral underlying their loans prove insufficient to repay the amount of the loan outstanding.

Furthermore, we are not aging receivables for customers who have been granted a payment holiday, payment deferral or forbearance.Therefore, there is a risk that subsequently, customers may still be unable to make their payments, resulting in delinquencies at a higher rate than what is typical and a higher percentage of loans in nonaccrual status. Additionally, Additionally, for consumer loans, current payments typically provide the primary evidence of a borrower’s ability and intent to repay the loan.Therefore, during the forbearance, deferral or payment holiday period, we may not be able to discern which loans can be repaid and which require timely action to manage the potential for loss to a lower level.Consequently, when a borrower is unable to repay the loan, our losses could be higher than we have experienced in the past.In addition, newly originated or acquired mortgage loans could potentially request forbearance prior to us selling the loan, resulting in a higher carrying cost for us as we may not be able to sell them into the market at all or at prices we would accept.

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Allowance for Credit Losses

Our allowance for credit losses (“ACL”),ACL, which reflects our estimate of lifetime losses inherent in the loans held-for-investment portfolio and our reserve for unfunded commitment, may not be sufficient to cover actual credit losses. We have loan exposures to industries that have been impacted more severely by COVID-19 including:

As of JuneSeptember 30, 2020
Loan Exposure
(Dollars in millions)
AutomotiveRetail$155300 
Hotel$261 
Leisure & Entertainment$121131 
Senior Housing$118 
Automotive$87 
Healthcare$40 
Retail$311 
Hotel$234 
Senior Housing$146 

Our ACL calculations include a forecast for a reasonable and supportable time period. We utilized the Moody’s JuneSeptember scenarios in our forecast: a growth forecast, weighted at 30 percent; a baseline forecast, weighted at 40 percent; and an adverse forecast, weighted at 30 percent. The resulting composite forecast for the secondthird quarter 2020 was worse thanroughly equivalent to the scenario we used in the firstsecond quarter of 2020. Unemployment ends the year at 10 percent and recovers only slightly in 2021. GDP recovers only slightly by the end of the year from current levels and does not return to thenear pre-COVID levellevels until mid-2022.2024. HPI decreasesdrops about 2 percent from early 2020mid-2020 through 2021. Changing economic conditions could cause a material difference in future forecasts used in our calculations.If actual results differ materially from the forecast used in our calculations, our credit loss provision may increase and our ACL may not be sufficient to cover losses sustained, particularly for the impacted industries. The current pandemic has resulted in the environment changing rapidly which increases the risk of inaccurate forecasts because they depend upon significant judgments and estimates, which can be even more challenging in an environment of uncertainty. The calculation for ACL is complex and the associated risk could impact our results of operations and may place stress on our internal controls over financial reporting.

Cybersecurity Risk

The COVID-19 pandemic has resulted in the Bank instituting a work-from-home policy for all staff that are able to work remotely. This exposes us to increased cybersecurity risk. Increased levels of remote access may create additional opportunities for cyber criminals to exploit vulnerabilities. We have observed an increase in attempted malicious activity from third parties directed at the Bank and employees may be more susceptible to phishing and social engineering attempts due to increased stress caused by the crisis and from balancing family and work responsibilities at home, such as attempts to obtain personally identifiable information. Cybercriminals may be opportunistic about fears about COVID-19 and the higher number of people accessing the network remotely, by including malware in emails that appear to include documents providing legitimate information for protecting oneself from COVID-19. The Bank may also be exposed to this risk if the operations of any of its vendors that provide critical services to the Bank are adversely impacted by cyberattacks. Furthermore, with the increased use of virtual private network (“VPN”) servers, there is a risk of security misconfiguration in VPNs resulting in exposing sensitive information to the internet. A significant and sustained malware or other cybersecurity attack targeted at the Bank or any of its vendors that provide critical services to the Bank could have a material adverse impact on our ability to conduct our overall operations and on our financial condition.

Loss or Extended Absence of Key Personnel

We are and will continue to be dependent upon our management team and other key personnel. Losing the services of one or more key members of our management team or other key personnel could adversely affect our operations. In addition, COVID-19 increases the risk that certain senior executive officers or a member of the board of directors could become ill, causing them to be incapacitated or otherwise unable to perform their duties for an extended absence. Furthermore, because of the nature of the disease, multiple people working in close proximity could also become ill simultaneously which could result in the same department having extended absences. This could negatively impact the efficiency and effectiveness of processes and internal controls throughout the Bank.


9190


Item 2. Unregistered Sales of Equity Securities and Use of Proceeds

    Sale of Unregistered Securities

The Company made no sales of unregistered securities during the quarter ended JuneSeptember 30, 2020.
Issuer Purchases of Equity Securities

    The Company made no purchases of its equity securities during the quarter ended JuneSeptember 30, 2020.


Item 3. Defaults upon Senior Securities

    The Company had no defaults on senior securities.     

Item 4. Mine Safety Disclosures

    None.

Item 5. Other Information

None.
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Item 6. Exhibits 
Exhibit No. Description
3.1*
3.2*
4.1*
4.2*
4.3*
31.1
31.2
32.1
32.2 
101Financial statements from Quarterly Report on Form 10-Q of the Company for the quarter ended JuneSeptember 30, 2020, formatted in XBRL: (i) the Consolidated Statements of Financial Condition, (ii) the Consolidated Statements of Operations, (iii) the Consolidated Statements of Comprehensive Income (Loss), (iv) the Consolidated Statements of Stockholders' Equity, (v) the Consolidated Statements of Cash Flows and (vi) the Notes to the Consolidated Financial Statements.

* Incorporated herein by reference
9392



SIGNATURES

    Pursuant to the requirements of the Securities Exchange Act of 1934, the Registrant has duly caused this report to be signed on its behalf by the undersigned thereunto duly authorized.
 
FLAGSTAR BANCORP, INC.
Registrant
Date:August 10,November 9, 2020/s/ Alessandro DiNello
Alessandro DiNello
President and Chief Executive Officer
(Principal Executive Officer)
/s/ James K. Ciroli
James K. Ciroli
Executive Vice President and Chief Financial Officer
(Principal Financial Officer)


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