UNITED STATES

SECURITIES AND EXCHANGE COMMISSION

WASHINGTON, D.C. 20549

FORM 10-Q


☒			QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934

For the quarterly period ended March 31, ~~2023~~2024


☐			TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934

For the transition period from to

Commission file number: 000-49796

~~COMPUTER PROGRAMS AND SYSTEMS,~~TRUBRIDGE, INC.

(Exact Name of Registrant as Specified in Its Charter)


Delaware						74-3032373
(State or Other Jurisdiction of Incorporation or Organization)						(I.R.S. Employer Identification No.)

54 St. Emanuel Street, Mobile, Alabama						36602
(Address of Principal Executive Offices)						(Zip Code)

(251) 639-8100

(Registrant’s Telephone Number, Including Area Code)

N/A

(Former Name, Former Address and Former Fiscal Year, if Changed Since Last Report)

Securities registered pursuant to Section 12(b) of the Act:


Title of each class	Trading symbol	Name of each exchange on which registered
Common Stock, par value $.001 per share	~~CPSI~~TBRG	The NASDAQ Stock Market LLC
Common Stock Purchase Rights	N/A	The NASDAQ Stock Market LLC

Indicate by check mark whether the registrant: (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days. Yes ý No ¨

Indicate by check mark whether the registrant has submitted electronically every Interactive Data File required to be submitted pursuant to Rule 405 of Regulation S-T (§232.405 of this chapter) during the preceding 12 months (or for such shorter period that the registrant was required to submit such files). Yes ý No ¨

Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, a smaller reporting company, or an emerging growth company. See the definitions of "large accelerated filer," "accelerated filer," "smaller reporting company," and "emerging growth company" in Rule 12b-2 of the Exchange Act.

Large accelerated filer

Accelerated filer

Non-accelerated filer

Smaller reporting company

☐

Emerging growth company

☐

If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act.

Indicate by check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the Exchange Act). Yes ☐ No ý

As of May 8, ~~2023,~~2024, there were ~~14,528,307~~15,007,262 shares of the issuer’s common stock outstanding.

~~COMPUTER PROGRAMS AND SYSTEMS,~~TRUBRIDGE, INC.

Quarterly Report on Form 10-Q

(For the three months ended March 31, ~~2023)~~2024)

TABLE OF CONTENTS



PART I. FINANCIAL INFORMATION
Item 1.	Financial Statements	3
	Condensed Consolidated Balance Sheets (Unaudited) – ~~March~~ 3 1 ~~, 202~~3 –March 31, 2024 and December 31, 20 2 22023	3
	Condensed Consolidated Statements of ~~Income~~Operation (Unaudited) – Three Months Ended March 3 1 ~~, 202~~3 31, 2024 and 20 2 22023	4
	Condensed Consolidated ~~Statement~~Statements of ~~Stockholders’ Equity~~Comprehensive Income (Loss) (Unaudited) –- Three Months Ended March 3 1 ~~, 202~~3 31, 2024 and 20 2 22023	5
	Condensed Consolidated Statements of Stockholders’ Equity (Unaudited) – Three Months Ended March 31, 2024 and 2023	6
	Condensed Consolidated Statements of Cash Flows (Unaudited) – Th ~~ree~~Three Months Ended March 3 1 ~~, 202~~3 31 2024 and 20 2 22023	67
	Notes to Condensed Consolidated Financial Statements (Unaudited)	78
Item 2.	Management’s Discussion and Analysis of Financial Condition and Results of Operations	2530
Item 3.	Quantitative and Qualitative Disclosures about Market Risk	3741
Item 4.	Controls and Procedures	3741
PART II. OTHER INFORMATION
Item 1.	Legal Proceedings	3843
Item 1A.	Risk Factors	3843
Item 2.	Unregistered Sales of Equity Securities and Use of Proceeds	3944
Item 3.	Defaults Upon Senior Securities	3944
Item 4.	Mine Safety Disclosures	3944
Item 5.	Other Information	3944
Item 6.	Exhibits	4045

PART I

FINANCIAL INFORMATION


Item 1.			Financial Statements.

~~COMPUTER PROGRAMS AND SYSTEMS,~~TRUBRIDGE, INC.

CONDENSED CONSOLIDATED BALANCE SHEETS

(In thousands, except per share data)

(Unaudited)


		March 31, 2023		December 31, 2022
	March 31, 2024					March 31, 2024	December 31, 2023
Assets	Assets
Current assets:	Current assets:
Current assets:
Current assets:
Cash and cash equivalents	Cash and cash equivalents	$	6,816	$	6,951
Accounts receivable (net of allowance for expected credit losses of $2,850 and $2,854, respectively)		54,731		51,311
Financing receivables, current portion, net (net of allowance for expected credit losses of $139 and $223, respectively)		4,424		4,474
Cash and cash equivalents
Cash and cash equivalents
Accounts receivable (net of allowance for expected credit losses of $3,773 and $3,631, respectively)
Financing receivables, current portion, net (net of allowance for expected credit losses of $304 and $319, respectively)
Inventories	Inventories	1,182		784
Prepaid income taxes	Prepaid income taxes	464		701
Prepaid expenses and other		14,683		10,338
Prepaid expenses and other current assets
Assets of held for sale disposal group
Total current assets	Total current assets	82,300		74,559
Property and equipment, net	Property and equipment, net	9,402		9,884
Software development costs, net	Software development costs, net	32,004		27,257
Operating lease assets	Operating lease assets	7,156		7,567
Financing receivables, net of current portion (net of allowance for expected credit losses of $379 and $326, respectively)		2,774		3,312
Financing receivables, net of current portion (net of allowance for expected credit losses of $79 and $97, respectively)
Other assets, net of current portion	Other assets, net of current portion	6,973		8,131
Intangible assets, net	Intangible assets, net	97,985		102,000
Goodwill	Goodwill	198,253		198,253

Deferred tax assets
Total assets	Total assets	$	436,847	$	430,963
Liabilities and Stockholders’ Equity	Liabilities and Stockholders’ Equity
Current liabilities:	Current liabilities:
Current liabilities:
Current liabilities:
Accounts payable
Accounts payable
Accounts payable	Accounts payable	$	12,640	$	7,035
Current portion of long-term debt	Current portion of long-term debt	3,141		3,141
Deferred revenue	Deferred revenue	11,637		11,590
Accrued vacation	Accrued vacation	6,467		6,214

Other accrued liabilities	Other accrued liabilities	15,264		16,475
Other accrued liabilities
Other accrued liabilities
Liabilities of held for sale disposal group
Total current liabilities	Total current liabilities	49,149		44,455
Long-term debt, net of current portion	Long-term debt, net of current portion	135,603		136,388
Operating lease liabilities, net of current portion	Operating lease liabilities, net of current portion	5,207		5,651
Deferred tax liabilities	Deferred tax liabilities	13,330		12,758
Total liabilities	Total liabilities	203,289		199,252
Stockholders’ equity:	Stockholders’ equity:
Common stock, $0.001 par value; 30,000 shares authorized; 15,099 and 14,906 shares issued, respectively		15		15
Common stock, $0.001 par value; 30,000 shares authorized; 15,572 and 15,121 shares issued, respectively
Common stock, $0.001 par value; 30,000 shares authorized; 15,572 and 15,121 shares issued, respectively
Common stock, $0.001 par value; 30,000 shares authorized; 15,572 and 15,121 shares issued, respectively
Additional paid-in capital	Additional paid-in capital	193,522		192,275

Accumulated other comprehensive gain
Retained earnings	Retained earnings	57,005		53,921
Treasury stock, 568 shares and 483 shares, respectively		(16,984)		(14,500)
Treasury stock, 613 shares and 572 shares, respectively
Total stockholders’ equity	Total stockholders’ equity	233,558		231,711
Total liabilities and stockholders’ equity	Total liabilities and stockholders’ equity	$	436,847	$	430,963

The accompanying notes are an integral part of these condensed consolidated financial statements.

~~COMPUTER PROGRAMS AND SYSTEMS,~~TRUBRIDGE, INC.

CONDENSED CONSOLIDATED STATEMENTS OF ~~INCOME~~OPERATIONS

(In thousands, except per share data)

(Unaudited)

Three Months Ended March 31,
2023 2022
Sales revenues:
RCM $ 48,631 $ 40,511
EHR 35,191 34,763
Patient engagement 2,411 2,597
Total sales revenues 86,233 77,871
Costs of sales:
RCM 27,183 20,398
EHR 16,348 15,339
Patient engagement 646 944
Total costs of sales 44,177 36,681
Gross profit 42,056 41,190
Operating expenses:
Product development 9,836 8,064
Sales and marketing 6,959 7,042
General and administrative 14,952 13,426
Amortization of acquisition-related intangibles 4,014 3,672
Total operating expenses 35,761 32,204
Operating income 6,295 8,986
Other income (expense):
Other income 267 157
Gain on contingent consideration — 1,250
Interest expense (2,669) (917)
Total other (expense) income (2,402) 490
Income before taxes 3,893 9,476
Provision for income taxes 809 1,363
Net income $ 3,084 $ 8,113
Net income per common share—basic $ 0.21 $ 0.55
Net income per common share—diluted $ 0.21 $ 0.55
Weighted average shares outstanding used in per common share computations:
Basic 14,136 14,381
Diluted 14,136 14,381


	Three Months Ended March 31,
	2024		2023
Revenues
RCM	$	53,038	$	48,631
EHR	28,022		35,191
Patient Engagement	2,187		2,411
Total revenues	83,247		86,233
Expenses
Costs of revenue (exclusive of amortization and depreciation)
RCM	29,597		27,183
EHR	11,287		16,348
Patient Engagement	875		646
Total costs of revenue (exclusive of amortization and depreciation)	41,759		44,177
Product development	10,689		8,352
Sales and marketing	6,592		6,957
General and administrative	19,396		14,453
Amortization	5,869		5,500
Depreciation	400		499
Total expenses	84,705		79,938
Operating income (loss)	(1,458)		6,295
Other income (expense):
Other income	1,422		267


Interest expense	(4,072)		(2,669)
Total other income (expense)	(2,650)		(2,402)
Income (loss) before taxes	(4,108)		3,893
Provision (benefit) for income taxes	(1,592)		809
Net income (loss)	$	(2,516)	$	3,084
Net income (loss) per common share—basic	$	(0.17)	$	0.21
Net income (loss) per common share—diluted	$	(0.17)	$	0.21
Weighted average shares outstanding used in per common share computations:
Basic	14,234		14,136
Diluted	14,234		14,136

The accompanying notes are an integral part of these condensed consolidated financial statements.

~~COMPUTER PROGRAMS AND SYSTEMS,~~TRUBRIDGE, INC.

CONDENSED CONSOLIDATED ~~STATEMENT~~STATEMENTS OF ~~STOCKHOLDERS’ EQUITY~~COMPREHENSIVE INCOME (LOSS)

(In thousands)

(Unaudited)

Common Stock Additional Paid-in-Capital Retained Earnings Treasury Stock Total Stockholders’ Equity
Shares Amount
Three Months Ended March 31, 2023 and 2022:
Balance at December 31, 2022 14,913 $ 15 $ 192,275 $ 53,921 $ (14,500) $ 231,711
Net income — — — 3,084 — 3,084
Issuance of restricted stock 186 — — — — —
Stock-based compensation — — 1,247 — — 1,247
Treasury stock acquired — — — — (2,484) (2,484)
Balance at March 31, 2023 15,099 $ 15 $ 193,522 $ 57,005 $ (16,984) $ 233,558
Balance at December 31, 2021 14,734 $ 15 $ 187,079 $ 38,054 $ (2,576) $ 222,572
Net income — — — 8,113 — 8,113
Issuance of restricted stock 172 — — — — —
Stock-based compensation — — 1,717 — — 1,717
Treasury stock acquired — — — — (1,650) (1,650)
Balance at March 31, 2022 14,906 $ 15 $ 188,796 $ 46,167 $ (4,226) $ 230,752


	Three Months Ended March 31,
	2024		2023
Net income (loss)	$	(2,516)	$	3,084
Other comprehensive income:
Foreign currency translation adjustment	113		—
Comprehensive income (loss)	$	(2,403)	$	3,084

The accompanying notes are an integral part of these condensed consolidated financial statements.

~~COMPUTER PROGRAMS AND SYSTEMS,~~TRUBRIDGE, INC.

CONDENSED CONSOLIDATED STATEMENT OF STOCKHOLDERS’ EQUITY

(In thousands)

(Unaudited)


	Common Stock			Additional Paid-in-Capital		Accumulated Other Comprehensive (Loss) Income		Retained Earnings		Treasury Stock		Total Stockholders’ Equity

	Shares	Amount
Three Months Ended March 31, 2024 and 2023:
Balance at December 31, 2023	15,121	$	15	$	195,546	$	—	$	8,132	$	(17,075)	$	186,618
Net loss	—	—		—		—		(2,516)		—		(2,516)

Foreign currency translation adjustment						113						113
Issuance of restricted stock	451	—		—		—		—		—		—

Stock-based compensation	—	—		800		—		—		—		800
Treasury stock acquired	—	—		—		—		—		(342)		(342)
Balance at March 31, 2024	15,572	$	15	$	196,346	$	113	$	5,616	$	(17,417)	$	184,673

Balance at December 31, 2022	14,913	$	15	$	192,275	$	—	$	53,921	$	(14,500)	$	231,711
Net income	—	—		—		—		3,084		—		3,084

Issuance of restricted stock	186	—		—		—		—		—		—

Stock-based compensation	—	—		1,247		—		—		—		1,247
Treasury stock acquired	—	—		—				—		(2,484)		(2,484)
Balance at March 31, 2023	15,099	$	15	$	193,522	$	—	$	57,005	$	(16,984)	$	233,558

The accompanying notes are an integral part of these condensed consolidated financial statements.

TRUBRIDGE, INC.

CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS

(In thousands)

(Unaudited)


		Three Months Ended March 31,
		2023		2022
	Three Months Ended March 31,							Three Months Ended March 31,
	2024						2024		2023
Operating Activities:	Operating Activities:
Net income		$	3,084	$	8,113
Adjustments to net income:
Net income (loss)
Net income (loss)
Net income (loss)
Adjustments to net income (loss):
Provision for credit losses
Provision for credit losses
Provision for credit losses	Provision for credit losses	(352)		734
Deferred taxes	Deferred taxes	572		692
Stock-based compensation	Stock-based compensation	1,247		1,717
Depreciation	Depreciation	498		578
Gain on sale of business

Amortization of acquisition-related intangibles
Amortization of acquisition-related intangibles
Amortization of acquisition-related intangibles	Amortization of acquisition-related intangibles	4,014		3,672
Amortization of software development costs	Amortization of software development costs	1,486		526
Amortization of deferred finance costs	Amortization of deferred finance costs	90		73
Gain on contingent consideration		—		(1,250)

Non-cash operating lease costs
Non-cash operating lease costs
Non-cash operating lease costs

Changes in operating assets and liabilities:	Changes in operating assets and liabilities:
Changes in operating assets and liabilities:
Changes in operating assets and liabilities:
Accounts receivable
Accounts receivable
Accounts receivable	Accounts receivable	(3,099)		(2,020)
Financing receivables	Financing receivables	619		1,810
Inventories	Inventories	(398)		288
Prepaid expenses and other		(3,187)		(2,316)
Prepaid expenses and other current assets
Accounts payable	Accounts payable	5,605		(1,140)
Deferred revenue	Deferred revenue	47		2,602
Operating lease liabilities
Other liabilities	Other liabilities	(990)		(2,951)
Prepaid income taxes	Prepaid income taxes	237		689
Net cash provided by operating activities		9,473		11,817
Net cash provided by (used in) operating activities
Investing Activities:	Investing Activities:
Purchase of business, net of cash acquired		—		(43,362)

Sale of business, net of cash and cash equivalents sold

Sale of business, net of cash and cash equivalents sold

Sale of business, net of cash and cash equivalents sold
Investment in software development	Investment in software development	(6,233)		(4,291)
Purchase of property and equipment	Purchase of property and equipment	(16)		(27)
Net cash used in investing activities		(6,249)		(47,680)
Net cash provided by (used in) investing activities
Financing Activities:	Financing Activities:

Payments of long-term debt principal	Payments of long-term debt principal	(875)		(937)

Payments of long-term debt principal

Payments of long-term debt principal

Proceeds from revolving line of credit
Proceeds from revolving line of credit
Proceeds from revolving line of credit	Proceeds from revolving line of credit	5,000		48,000
Payments of revolving line of credit	Payments of revolving line of credit	(5,000)		(5,000)
Debt issuance costs

Treasury stock purchases	Treasury stock purchases	(2,484)		(1,650)
Net cash (used in) provided by financing activities		(3,359)		40,413
(Decrease) increase in cash and cash equivalents		(135)		4,550
Treasury stock purchases
Treasury stock purchases
Net cash provided by (used in) financing activities
Increase (decrease) in cash and cash equivalents
Change in cash and cash equivalents included in assets sold
Cash and cash equivalents at beginning of period	Cash and cash equivalents at beginning of period	6,951		11,431
Cash and cash equivalents at end of period	Cash and cash equivalents at end of period	$	6,816	$	15,981
Supplemental disclosure of cash flow information:	Supplemental disclosure of cash flow information:
Cash paid for interest	Cash paid for interest	$	898	$	843
Cash paid for income taxes, net of refund		$	—	$	48
Cash paid for interest
Cash paid for interest
Cash paid for income taxes
The accompanying notes are an integral part of these condensed consolidated financial statements.	The accompanying notes are an integral part of these condensed consolidated financial statements.					The accompanying notes are an integral part of these condensed consolidated financial statements.

~~COMPUTER PROGRAMS AND SYSTEMS,~~TRUBRIDGE, INC.

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS

(Unaudited)

1. BASIS OF PRESENTATION

Basis of Presentation

The accompanying unaudited condensed consolidated financial statements have been prepared pursuant to the rules and regulations of the Securities and Exchange Commission (the ~~"SEC"~~“SEC”) and include all adjustments that, in the opinion of management, are necessary for a fair presentation of the results of the periods presented. All such adjustments are considered of a normal recurring nature. Quarterly results of operations are not necessarily indicative of annual results.

Certain footnote disclosures normally included in financial statements prepared in accordance with accounting principles generally accepted in the United States of America ("(“U.S. ~~GAAP"~~GAAP”) have been condensed or omitted. The condensed consolidated balance sheet as of December 31, ~~2022~~2023 was derived from the audited consolidated balance sheet at that date. These unaudited condensed consolidated financial statements should be read in conjunction with the audited financial statements of ~~Computer Programs and Systems,~~TruBridge, Inc. ~~("CPSI"~~(“TruBridge” or the ~~"Company"~~“Company”) for the year ended December 31, ~~2022~~2023 and the notes thereto contained in the Company’s Annual Report on Form 10-K for the year ended December 31, ~~2022.~~2023.

Commencing with the fourth quarter of 2022, the Company realigned its reporting structure due to certain organizational changes. As a result, the Company changed its three reportable segments from (i) TruBridge, (ii) Acute Care Electronic Health Record ("EHR"), and (iii) Post-acute Care EHR to (i) Revenue Cycle Management ("RCM"), (ii) EHR, and (iii) Patient engagement. All prior segment information has been recast to reflect the Company's new segment structure and current period presentation. Refer to Note 17 - Segment Reporting for more information.

During the ~~first~~third quarter of 2023, we ~~identified~~changed the presentation of certain costs ~~related to the implementation of our cloud strategy and our security operations center that were~~previously recorded within the ~~caption "Costs~~expense captions of ~~Sales - EHR" on our condensed consolidated statements~~"Product development" and "General and administrative" to better comply with the disclosure requirements of ~~income, that we determined do not solely contribute to the production~~Staff Accounting Bulletin Topic 11.B., Miscellaneous Disclosure: Depreciation and Depletion Excluded from Cost of ~~EHR products and services, but support the overall business. Consequently, effective January 1, 2023, certain~~Sales. These changes are summarized as follows:

•Amortization expense associated with capitalized software development costs, ~~related to the implementation of our cloud strategy, which were formerly included~~previously recorded within the expense caption ~~"Costs~~ of ~~Sales - EHR"~~"Product development," have been combined with amounts previously recorded ~~as components of "Operating expenses - Product development". In addition, certain costs related to the Company's security operations center, which were formerly included~~ within the expense caption ~~"Costs~~"Amortization of ~~Sales - EHR" have been~~acquisition-related intangibles" and reflected in a newly-presented expense caption of "Amortization."

•Depreciation expense previously recorded ~~as components~~within the expense caption of ~~"Operating expenses - General~~"General and administrative". Additionally, immaterial travel costs were reclassified from within the caption "Costs of Sales - RCM" to "Operating expenses - Product development". Amounts presented for the three months ended March 31, 2022 have been reclassified within the newly-presented expense caption of "Depreciation."

•The expense caption previously labelled as "Costs of sales" has been renamed "Costs of revenue (exclusive of amortization and depreciation)," with the previously reported reference to ~~conform to~~"Gross profit" removed from the current presentation.

In addition, during the first quarter of 2023, we refined our operating expense allocation methodology to more accurately distribute the appropriate share of costs among operating segments. Amounts presented for the three months ended March 31, 2022 are reflective of the current operating expense methodology in order to conform to the current presentation.

The following table provides the amounts reclassified ~~and the impact of applying the current operating expense allocation methodology~~ for the three months ended March 31, ~~2022.~~2023.


		Three Months Ended March 31, 2023
		Three Months Ended March 31, 2023
		Three Months Ended March 31, 2023
(in thousands)	(in thousands)	As previously reported		Re-classifications		As reclassified		Impact of operating expense allocations		As currently reported		(in thousands)	As previously reported	Re-classifications	As reclassified	As currently reported
Costs of sales
Costs of revenue (exclusive of amortization and depreciation)
RCM
RCM
RCM	RCM	$	20,430	$	(32)	$	20,398	$	—	$	20,398
EHR	EHR	16,683		(687)		15,996		(657)		15,339
Gross Profit		39,815		719		40,534		657		41,190
Operating expenses
Patient engagement
Other expenses
Product development	Product development	7,101		306		7,407		657		8,064
Product development
Product development
Sale and marketing
General and administrative	General and administrative	13,014		412		13,426		—		13,426
Total operating expenses		$	30,829	$	718	$	31,547	$	657	$	32,204
Amortization of acquisition-related intangibles
Amortization
Depreciation

Principles of Consolidation

The condensed consolidated financial statements of ~~CPSI~~TruBridge include the accounts of the Company and its wholly-owned subsidiaries. All significant intercompany balances and transactions have been eliminated.

2. RECENT ACCOUNTING PRONOUNCEMENTS

New Accounting Standards Adopted in ~~2023~~2024

There were no new accounting standards required to be adopted in ~~2023~~2024 that would have a material impact on our consolidated financial statements.

New Accounting Standards Yet to be Adopted

We do not believe that any other recently issued but not yet effective accounting standards, if adopted, would have a material impact on our consolidated financial statements.

3. REVENUE RECOGNITION

Revenue is recognized upon transfer of control of promised products or services to clients in an amount that reflects the consideration we expect to receive in exchange for those products and services. We enter into contracts that can include various combinations of products and services, which are generally distinct and accounted for as separate performance obligations. The Company employs the 5-step revenue recognition model under ASC 606, Revenue from Contracts with Customers, to: (1) identify the contract with the client, (2) identify the performance obligations in the contract, (3) determine the transaction price, (4) allocate the transaction price to the performance obligations in the contract, and (5) recognize revenue when (or as) the entity satisfies a performance obligation.

Revenue is recognized net of shipping charges and any taxes collected from clients, which are subsequently remitted to governmental authorities.

•Revenue Cycle Management

Our ~~RCM~~revenue cycle management (“RCM”) business unit provides an array of business processing services ~~("BPS"~~(“BPS'’) consisting of accounts receivable management, private pay services, insurance services, medical coding, electronic billing, statement processing, payroll processing, and contract management. Fees are recognized over the period of the client contractual relationship as the services are performed based on the stand-alone selling price ~~("SSP"~~(“SSP”), net of discounts. SSP for BPS services is determined based on observable stand-alone selling prices. Fees for many of these services are invoiced, and revenue recognized accordingly, based on the volume of transactions or a percentage of client accounts receivable collections. Payment is due monthly for BPS with certain amounts varying based on utilization and/or volumes.

Our RCM business unit also provides professional IT services. Revenue from professional IT services is recognized as the services are performed based on SSP, which is determined by observable stand-alone selling prices. Payment is due monthly as services are performed.

Lastly, our RCM business unit also provides certain software solutions and related support under Software as a Service ~~("SaaS"~~(“SaaS”) arrangements and time-based software licenses. Revenue from SaaS arrangements is recognized in a manner consistent with SaaS arrangements for ~~EHR~~electronic health records (“EHR”) software, as discussed below. Revenue from time-based software licenses is recognized upon delivery to the client (“point in time”) and revenue from non-license components (i.e., support) is recognized ratably over the respective contract term (“over time”). SSP for time-based licenses is determined using the residual approach, while the non-license component is based on cost plus reasonable margin.

•Electronic Health Records

The Company enters into contractual obligations to sell perpetual software licenses, installation, conversion, and related training services, software application support, hardware, and hardware maintenance services to acute care community hospitals and post-acute providers.

•Non-recurring Revenues

•Perpetual software licenses and installation, conversion, and related training services are not considered separate and distinct performance obligations due to the proprietary nature of our software and are, therefore, accounted for as a single performance obligation on a module-by-module basis. Revenue is recognized as each module's implementation is completed based on the module's SSP, net of discounts. We determine each module's SSP using the residual method. Fees for licenses and installation, conversion, and related training services are typically due in three installments: (1) at placement of order, (2) upon installation of software and commencement of training, and (3) upon satisfactory completion of monthly accounting cycle or end-of-month operation by application and as applicable for each application. Often, short-term and/or long-term financing arrangements are provided for software implementations; refer to Note 11 - Financing Receivables for further information. EHR implementations include a system warranty that terminates thirty days from the software go-live date, the date which the client begins using the system in a live environment.

•Hardware revenue is recognized separately from software licenses at the point in time it is delivered to the client. The SSP of hardware is cost plus a reasonable margin and revenue is recognized on a gross basis. Payment is generally due upon delivery of the hardware to the client. Standard manufacturer warranties apply to hardware.

•Recurring Revenues

•Software application support and hardware maintenance services sold with software licenses and hardware are separate and distinct performance obligations. Revenue for support and maintenance services is recognized based on SSP, which is the renewal price, ratably over the life of the contract, which is generally three to five years. Payment is due monthly for support and maintenance services provided.

•Subscriptions to third-party content revenue is recognized as a separate performance obligation ratably over the subscription term based on SSP, which is cost plus a reasonable margin, and revenue is recognized on a gross basis. Payment is due monthly for subscriptions to third party content.

•SaaS arrangements for EHR software and related conversion and training services are considered a single performance obligation. Revenue is recognized on a monthly basis as the SaaS service is provided to the client over the contract term. Payment is due monthly for SaaS services provided.

Refer to Note 17 ~~of the consolidated financial statements~~- Segment Reporting for further information, including revenue by client base (acute care or post-acute care) bifurcated by recurring and non-recurring revenue.

•Patient Engagement

The Company enters into contractual obligations to sell perpetual and term-based software licenses, implementation and customization professional services, and software application support services to a variety of healthcare organizations including hospital systems, health ministries, and government and non-profit organizations.

•Non-recurring Revenues

•Perpetual software licenses are sold only to one re-seller client and are considered a separate and distinct performance obligation. Revenue is recognized at the point in time perpetual licenses are delivered to the client, which occurs at the time of sale. The SSP of perpetual licenses is directly observable. Payment is generally due upon delivery of licenses.

•Implementation and customization services are considered a separate and distinct performance obligation. Revenue is recognized over time based on SSP, which is generally directly observable. Payment for professional services is typically due in two installments: (1) upon signature of the agreement and (2) upon customer acceptance of the delivered services.

•Recurring Revenues

•Term-based software licenses are considered a separate and distinct performance obligation. Revenue is recognized based on SSP, which is directly observable, at the point in time the term-based licenses

910

are delivered to the client or upon annual renewal. Payment is generally due upon delivery of licenses or upon annual renewal.

•Software application support services sold with software licenses are separate and distinct performance obligations. The related revenues are recognized based on SSP, which is the renewal price, ratably over the life of the contract, which is generally three to five years. Payment is generally due for the full amount of annual support fees at the beginning of an annual license term.

Refer to Note 17 ~~of the condensed consolidated financial statements~~- Segment Reporting for further information.

Deferred Revenue

Deferred revenue represents amounts invoiced to clients for which the services under contract have not been completed and revenue has not been recognized, including annual renewals of certain software subscriptions and customer deposits for implementations to be performed at a later date. Revenue is recognized ratably over the life of the software subscriptions as services are provided and at the point-in-time when implementations have been completed.

The following table details deferred revenue for the three months ended March 31, ~~2023~~2024 and ~~2022,~~2023, included in the condensed consolidated balance sheets:


(In thousands)
(In thousands)
(In thousands)	(In thousands)	Three Months Ended March 31, 2023		Three Months Ended March 31, 2022		Three Months Ended March 31, 2024	Three Months Ended March 31, 2023
Beginning balance	Beginning balance	$	11,590	$	11,529
Deferred revenue recorded	Deferred revenue recorded	6,490		9,263

Less deferred revenue recognized as revenue	Less deferred revenue recognized as revenue	(6,443)		(6,661)
Less deferred revenue recognized as revenue
Less deferred revenue recognized as revenue
Ending balance	Ending balance	$	11,637	$	14,131

The deferred revenue recorded during the three months ended March 31, 2024 and 2023 is comprised primarily of the annual renewals of certain software subscriptions billed during the first quarter of each year and deposits collected for future EHR installations. The deferred revenue recognized as revenue during the three months ended March 31, ~~2023~~2024 and ~~2022~~2023 is comprised primarily of the periodic recognition of annual renewals that were deferred until earned and deposits for future EHR installations that were ~~deferred until earned.~~earned during the period.

Costs to Obtain and Fulfill a Contract with a Customer

Costs to obtain a contract include the commission costs related to SaaS and RCM arrangements, which are capitalized and amortized ratably over the expected life of the ~~customer.~~customer contract. As a practical expedient, we generally recognize the incremental costs of obtaining a contract as an expense when incurred if the amortization period of the asset would have been one year or less. Costs to obtain a contract are expensed within the caption ~~"Operating expenses~~“Expenses - Sales and ~~marketing"~~marketing” in the accompanying condensed consolidated statements of income.

Contract fulfillment costs related to the implementation of SaaS arrangements are capitalized and amortized ratably over the expected life of the ~~customer.~~customer contract. Costs to fulfill contracts consist of the payroll costs for the implementation of SaaS arrangements, including time for training, conversions, and installation that is necessary for the software to be utilized. Contract fulfillment costs are expensed within the caption ~~"Costs~~“Costs of ~~sales~~revenue (exclusive of amortization and depreciation) - ~~EHR"~~EHR” in the accompanying condensed consolidated statements of income.

Costs to obtain and fulfill contracts related to SaaS and RCM arrangements are included within the ~~"Prepaid~~“Prepaid expenses and ~~other"~~other current assets” and "Other assets, net of current portion" line items on our condensed consolidated balance ~~sheets.~~

~~The following~~sheets as shown in the table ~~details costs to obtain and fulfill contracts with customers~~below for the three months ended March 31, ~~2023~~2024 and ~~2022, included in the condensed consolidated balance sheets:~~2023:

(In thousands)

Three Months Ended March 31, 2023

Three Months Ended March 31, 2022

(In thousands)

Beginning balance

11,577

7,312

Costs to obtain and fulfill contracts capitalized

1,824

3,047

Costs to obtain and fulfill contracts capitalized

Less costs to obtain and fulfill contracts recognized as expense

(1,264)

(1,799)

Ending balance

12,137

8,560

Ending balance

1011

Remaining Performance Obligations

Disclosures regarding remaining performance obligations are not considered material as the overwhelming majority of the Company's remaining performance obligations either (a) are related to contracts with an expected duration of one year or less, or (b) exhibit revenue recognition in the amount to which the Company has the right to invoice.

4. BUSINESS ~~COMBINATION~~COMBINATIONS AND DISPOSITIONS

Sale of American HealthTech, Inc.

On January 16, 2024, we entered into a Stock Purchase Agreement (the “Purchase Agreement”), by and among the Company, American HealthTech, Inc. a Mississippi corporation (“AHT”), and Healthland Inc., a Minnesota corporation and an indirect, wholly-owned subsidiary of the Company (“Healthland” and, together with the Company, the “Seller Parties”) and PointClickCare Technologies USA Corp., a Delaware corporation (“Buyer”). The Transaction (hereinafter defined) also closed on January 16, 2024. Under the Purchase Agreement, Buyer purchased from Healthland all of the issued and outstanding capital stock of AHT (the “Transaction”), with AHT becoming a wholly-owned subsidiary of Buyer. Prior to this transaction, results for AHT were reported within our EHR operating segment.

The Purchase Agreement provides for an aggregate purchase price (the “Purchase Price”) of $25 million (the “Base Cash Consideration”), subject to adjustments based on working capital, cash, indebtedness and transaction expenses of AHT. Additionally, pursuant to the Purchase Agreement, a total of approximately $3.75 million was withheld from the Base Cash Consideration at the closing and deposited by Buyer into various escrow accounts with an escrow agent, including $2.5 million as a general indemnity escrow and $1 million as a special indemnity escrow. Based upon the adjustments and the various escrow holdbacks, Buyer paid a net amount of approximately $21.41 million to Healthland at the closing. The Purchase Price was subject to a post-closing true-up. In connection with the closing of the Transaction, Buyer has provided offers of employment to certain key employees of the Company that primarily supported AHT’s business.

The Purchase Agreement contains customary representations, warranties and covenants. The representations and warranties made by the Seller Parties to Buyer cover a broad range of items related to, among other things, the business and financial condition of AHT. Subject to certain exceptions and limitations, the Seller Parties have agreed to indemnify Buyer for certain breaches of representations, warranties and covenants and certain other enumerated items. Such limitations on the Seller Parties’ indemnification obligations are subject to various exceptions for certain fundamental representations, tax representations, special representations, and fraud. Subject to certain exceptions and limitations, Buyer has likewise agreed to indemnify the Seller Parties for certain breaches of representations, warranties and covenants and certain other enumerated items.

As part of the divestiture, as of January 16, 2024 we entered into a transition services agreement with the buyer to assist them in the transition of certain functions, including, but not limited to, information technology, finance and accounting for the period of 18 months accordance with the terms of this agreement. Aside from these customary transition services, there will be no continuing involvement after the disposal.

The Company finalized the accounting for the sale during the three months ended March 31, 2024 and has recorded a $1.25 million gain on sale, which is reflected under the caption “Other income” in the condensed consolidated statements of operations.

The accompanying condensed consolidated balance sheet as of December 31, 2023 includes amounts related to this Transaction under the captions "Assets of held for sale disposal group" and "Liabilities of held for sale disposal group", the details of which are as follows as of December 31, 2023:


(In thousands)
Assets of held for sale disposal group
Accounts receivable, net	$	3,087
Financing receivables, net	37
Prepaid expenses	34
Software costs, net	3,386
Intangibles, net	11,739
Goodwill	7,694
Total	$	25,977

Liabilities of held for sale disposal group
Accounts payable	$	178
Other accrued liabilities	576
Deferred tax liability	223
Total	$	977

Acquisition of ~~Healthcare Resource Group~~Viewgol, LLC

On ~~March 1, 2022,~~October 16, 2023, we acquired all of the assets and liabilities of ~~Healthcare Resource Group, Inc.~~Viewgol, LLC (“Viewgol”), a ~~Washington corporation ("HRG"),~~Delaware limited liability company, pursuant to a ~~Stock~~Securities Purchase Agreement dated ~~March 1, 2022.~~October 16, 2023. Based in ~~Spokane, Washington, HRG~~Frisco, Texas, Viewgol is a ~~leading~~ provider of ~~customized revenue cycle management ("RCM") solutions~~ambulatory RCM analytics and ~~consulting~~complementary outsourcing services ~~that enable hospitals~~with an extensive offshore presence we intend to leverage and ~~clinics~~grow to ~~improve efficiency, profitability, and patient satisfaction.~~accommodate the growing demand for RCM services by our pre-existing acute care customers.

Consideration for the acquisition included cash (net of cash of the acquired entity) of ~~$43.6~~$37.4 million (inclusive of seller's transaction expenses). Also included in the acquisition consideration were contingent earnout payments of (i) up to $21.5 million based on the Viewgol business achieving earnings before interest, taxes, depreciation, and amortization (“EBITDA”) of $6.0 million or more during fiscal year 2024 (the “EBITDA Earnout Amount”), and (ii) up to $10.0 million based on the number of productive agents the Viewgol business hires in India in fiscal year 2024 (the “Offshore Earnout Amount”); provided, however, that none of the Offshore Earnout Amounts may be earned if the EBITDA Earnout Amount’s minimum EBITDA threshold of $6.0 million is not achieved during fiscal 2024. During ~~2022,~~2023, we incurred approximately ~~$1.2~~$4.7 million of pre-tax acquisition ~~costs in connection with the acquisition of HRG. Acquisition costs are included in general and administrative~~ expenses in our condensed consolidated statements of ~~income.~~operations.

Our acquisition of ~~HRG~~Viewgol was treated as a purchase in accordance with ASC 805, Business Combinations,, which requires allocation of the purchase price to the estimated fair values of assets and liabilities acquired in the transaction. Our allocation of the purchase price was based on management's judgment after evaluating several factors, including a valuation assessment.

The ~~allocation~~preliminary estimated fair values of ~~the purchase price paid for HRG was~~assets acquired and liabilities assumed as of December 31, 2023, and as updated through March 31, 2024, are as follows:


(In thousands)	Purchase Price Allocation as of December 31, 2023		Purchase Price Allocation as of March 31, 2024
Acquired cash	$	1,449	$	1,449
Accounts receivable	2,233		2,233
Prepaid expenses	132		132
Property and equipment	1,112		1,112
Intangible assets	17,720		17,720
Goodwill	17,263		17,927
Accounts payable and accrued liabilities	(711)		(711)
Contingent consideration	(1,044)		(1,044)
Net assets acquired	$	38,154	$	38,818

In March 2024, the Company estimates an additional $664,000 for working capital adjustments will be paid which is reflected under the caption “Goodwill” in the condensed consolidated balance sheet.


~~(In thousands)~~	~~Purchase Price Allocation~~
~~Acquired cash~~	$	~~3,989~~
~~Accounts receivable~~	~~5,655~~
~~Prepaid expenses~~	~~398~~
~~Property and equipment~~	~~467~~
~~Other assets~~	73
~~Intangible assets~~	~~24,200~~
~~Operating lease assets~~	~~1,315~~
~~Goodwill~~	~~20,750~~
~~Accounts payable and accrued liabilities~~	~~(2,403)~~
~~Deferred taxes, net~~	~~(5,565)~~
~~Operating lease liability~~	~~(1,315)~~


~~Net assets acquired~~	$	~~47,564~~

The intangible assets in the table above are being amortized on a straight-line basis over their estimated useful ~~lives, which range from~~ ~~four~~ ~~to nine years.~~lives. The amortization is included ~~in amortization~~under the caption “Amortization of acquisition-related ~~intangibles~~intangibles” in our condensed consolidated statements of ~~income.~~operations.

The fair value measurements of tangible and intangible assets and liabilities (including those related to contingent consideration) were based on significant inputs not observable in the market and thus represent Level 3 measurements within the fair value measurement hierarchy (see Note 16 - Fair Value). Level 3 inputs included, among others, discount rates that we estimated would be used by a market participant in valuing these assets and liabilities, projections of revenues and cash flows, client attrition rates and market comparables.

Our condensed consolidated statement of operations as of March 31, 2024 includes net sales of $4.8 million, gross profit of $2.1 million, net income of $0.8 million and adjusted EBITDA of $1.0 million (see note 17 - Segment Reporting for more information regarding, and definition of, adjusted EBITDA) attributed to the Viewgol acquistion.

1114

5. PROPERTY AND EQUIPMENT

Property and equipment, net was comprised of the following at March 31, ~~2023~~2024 and December 31, ~~2022:~~2023:
(In thousands) March 31,
2023 December 31, 2022
Land $ 2,848 $ 2,848
Buildings and improvements 8,320 8,320
Computer equipment 8,228 8,228
Leasehold improvements 783 783
Office furniture and fixtures 1,024 1,008
Automobiles 18 18
Property and equipment, gross 21,221 21,205
Less: accumulated depreciation (11,819) (11,321)
Property and equipment, net $ 9,402 $ 9,884

~~6. SOFTWARE DEVELOPMENT~~

~~Software development costs are accounted for in accordance with ASC 350-40,~~ ~~Internal-Use Software.~~ We capitalize incurred labor costs for software development from the time the preliminary project phase is completed until the software is available for general release. Research and development costs and other computer software maintenance costs related to software development are expensed as incurred. We estimate the useful life of our capitalized software and amortize its value on a straight-line basis over that estimated life, which is estimated to be five years. If the actual useful life of the asset is determined to be shorter than our estimated useful life, we will amortize the remaining book value over the remaining actual useful life, or the asset may be deemed to be impaired and, accordingly, a write-down of the value of the asset may be recorded as a charge to earnings. Amortization begins when the related software features are placed in service.

~~Software development costs, net was comprised of the following at March 31, 2023 and December 31, 2022:~~
(In thousands) March 31,
2023 December 31, 2022
Software development costs $ 38,023 $ 31,789
Less: accumulated amortization (6,019) (4,532)
Software development costs, net $ 32,004 $ 27,257


(In thousands)	March 31, 2024		December 31, 2023
Land	$	2,848	$	2,848
Buildings and improvements	8,487		8,481

Computer equipment	10,241		10,104
Leasehold improvements	631		631
Office furniture and fixtures	618		586
Automobiles	18		18
Property and equipment, gross	22,843		22,668
Less: accumulated depreciation	(14,093)		(13,694)
Property and equipment, net	$	8,750	$	8,974

7. OTHER ACCRUED LIABILITIES

Other accrued liabilities was comprised of the following at March 31, ~~2023~~2024 and December 31, ~~2022:~~2023:
(In thousands) March 31,
2023 December 31, 2022
Salaries and benefits $ 7,120 $ 8,430
Severance 2,102 2,504
Commissions 971 1,280
Self-insurance reserves — 1,358
Interest 1,681 —
Operating lease liabilities, current portion 2,075 2,063
Other 1,315 840
Other accrued liabilities $ 15,264 $ 16,475

Prior to 2023, our employee health benefits plan was administered as a self-insured plan, with the Company bearing the risk of claims (partially limited by related stop-loss insurance, as is industry norm). Under a self-insured plan, we maintained reserves for an estimate of the liability from claims that have been incurred but were not yet reported at the end of the period. Effective January 1, 2023, our employee health benefits plan is now administered as a fully-insured plan, with full risk of claims exposure transferred to the health insurance carrier, thus ceasing the need for self-insurance reserves.


(In thousands)	March 31, 2024		December 31, 2023
Salaries and benefits	$	9,125	$	5,194
Severance	3,359		5,806
Commissions	714		1,185

Contingent consideration	1,044		1,044

Operating lease liabilities, current portion	1,601		1,804
Other	2,383		4,859
Other accrued liabilities	$	18,226	$	19,892

8. NET INCOME (LOSS) PER SHARE

The Company presents basic and diluted earnings per share ~~("EPS"~~(“EPS”) data for its common stock. Basic EPS is calculated by dividing the net income attributable to stockholders of the Company by the weighted average number of shares of common stock outstanding during the period. Diluted EPS is determined by adjusting the net income attributable to stockholders of the Company and the weighted average number of shares of common stock outstanding during the period for the effects of all dilutive potential common shares, including awards under stock-based compensation arrangements.

The Company's unvested restricted stock awards (see Note ~~10)~~10 - Stock-Based Compensation and Equity) are considered participating securities under ASC 260, Earnings Per Share, because they entitle holders to non-forfeitable rights to dividends until the awards vest or are forfeited. When a company has a security that qualifies as a ~~"participating~~“participating security,"” the Codification requires the use of the two-class method when computing basic EPS. The two-class method is an earnings allocation formula that determines EPS for each class of common stock and participating security according to dividends declared (or accumulated) and participation rights in undistributed earnings. In determining the amount of net income to allocate to common stockholders, income is allocated to both common stock and participating securities based on their respective weighted average shares outstanding for the period, with net income attributable to common stockholders ultimately equaling net income less net income attributable to participating securities. Diluted EPS for the Company's common stock is computed using the more dilutive of the two-class method or the treasury stock method.

The following is a calculation of the basic and diluted EPS for the Company's common stock, including a reconciliation between net income and net income attributable to common stockholders:

Three Months Ended March 31,

(In thousands, except per share data)

Net income (loss)

Less: Net (income) loss attributable to participating securities

Net income (loss) attributable to common stockholders

Three Months Ended March 31,

(In thousands, except per share data)

2023

2022

Net income

3,084

8,113

Less: Net income attributable to participating securities

(63)

(166)

Net income attributable to common stockholders

3,021

7,947

Weighted average shares outstanding used in basic per common share computations

14,136

14,381

Add: Dilutive potential common shares

—

Add: Dilutive potential common shares

Weighted average shares outstanding used in diluted per common share computations

14,136

14,381

Basic EPS

0.21

0.55

Basic EPS

Diluted EPS

0.21

0.55

Diluted EPS

During ~~2021,~~ 2022, 2023, and ~~2023,~~2024, performance share awards were granted to certain executive officers and key employees of the Company that will result in the issuance of common stock if the predefined performance criteria are met. The awards provide for an aggregate target of ~~279,712~~512,103 shares, of which none have been included in the calculation of diluted EPS for the three months ended March 31, ~~2023~~2024 because the related threshold award performance levels have not been achieved as of March 31, ~~2023.~~2024. See Note 10 - Stock-Based Compensation and Equity for more information.

6. SOFTWARE DEVELOPMENT

Software development costs are accounted for in accordance with ASC 350-40, Internal-Use Software. We capitalize incurred labor costs for software development from the time the preliminary project phase is completed until the software is available for general release. Research and development costs and other computer software maintenance costs related to software development are expensed as incurred. We amortize capitalized software value on a straight-line basis over that estimated useful life of five years. If the actual useful life of the asset is determined to be shorter than our estimated useful life, we will amortize the remaining book value over the remaining actual useful life, or the asset may be deemed to be impaired and, accordingly, a write-down of the value of the asset may be recorded as a charge to earnings. Amortization begins when the related software features are placed in service.

Software development costs, net was comprised of the following at March 31, 2024 and December 31, 2023:


(In thousands)	March 31, 2024		December 31, 2023
Software development costs	$	56,188	$	51,349
Less: accumulated amortization	(14,951)		(12,210)
Software development costs, net	$	41,237	$	39,139

9. INCOME TAXES

The Company determines the tax provision for interim periods using an estimate of our annual effective tax rate ("ETR"), adjusted for discrete items, if any, that are taken into account in the relevant period. Each quarter we update our estimate of the annual ~~effective tax rate,~~ETR, and if our estimated tax rate changes, we make a cumulative adjustment. If a reliable estimate of the annual ETR cannot be made, the actual ETR for the year to date may be the best estimate of the annual ETR.

Our effective tax rate for the three months ended March 31, ~~2023~~2024 increased to ~~20.8%~~38.8% from ~~14.4%~~20.8% for the three months ended March 31, ~~2022. A non-taxable gain of $1.25 million resulting from a partial reversal~~2023, with the largest contributing factor being the impact of the ~~TruCode earnout benefited our~~gain recorded on the sale of American HealthTech, Inc. Also impacting the effective tax rate ~~by 2.8% for~~is the ~~three months ended March 31, 2022. Additionally, changes in~~research and development ("R&D") tax credit. This credit, which is not correlated with taxable income, ~~tax benefits related to stock based compensation~~ resulted in ~~a 2.5% increase in~~an incremental benefit of 24.2% during the first quarter of ~~2023's effective tax rate compared to~~2024 over the corresponding benefit during the first quarter of ~~2022, as~~2023. In periods with taxable income, the ~~first quarter of 2023 experienced a shortfall in~~benefit from the R&D tax credit serves to reduce income tax ~~benefits related~~expense, thereby lowering the effective tax rate. However, in periods with taxable loss, the benefit from the R&D tax credit serves to ~~stock based compensation,~~increase the income tax benefit, thereby increasing the ~~period's~~ effective tax ~~rate by 1.3%. Conversely, the first quarter of 2022 experienced a windfall in income tax benefits related to stock based compensation, decreasing the period's effective tax rate by 1.2%.~~

rate.

10. STOCK-BASED COMPENSATION AND EQUITY

Stock-based compensation expense is measured at the grant date based on the fair value of the award, and is recognized as an expense over the ~~employee's~~employees’ or non-employee ~~director's~~directors’ requisite service period.

The following table details total stock-based compensation expense for the three months ended March 31, ~~2023~~2024 and ~~2022,~~2023, included in the condensed consolidated statements of income:

Three Months Ended March 31,

(In thousands)

2023

2022

Costs of sales

181

267

Operating expenses

1,066

1,450

(In thousands)

Costs of revenue (exclusive of amortization and depreciation)

Other expenses

Pre-tax stock-based compensation expense

1,247

1,717

Less: income tax effect

(274)

(378)

Less: income tax effect

Net stock-based compensation expense

973

1,339

Net stock-based compensation expense

The Company's stock-based compensation awards are in the form of restricted stock and performance share awards granted pursuant to the Company's Amended and Restated 2019 Incentive Plan (the "Plan"). As of March 31, ~~2023,~~2024, there was ~~$13.7~~ $12.4 million of unrecognized compensation expense related to unvested and unearned, as applicable, stock-based compensation arrangements granted under the Plan, which is expected to be recognized over a weighted-average period of ~~2.5 years.~~2.4 years.

Restricted Stock

The Company grants restricted stock to executive officers, certain key employees and non-employee directors under the Plan with the fair value of the awards representing the fair value of the common stock on the date the restricted stock is granted. During the vesting period, recipients of restricted stock are entitled to dividends and possess voting rights. Shares of restricted stock generally vest in equal annual installments over the applicable vesting period, which ranges from one to three years. The Company records expenses for these grants on a straight-line basis over the applicable vesting periods.

A summary of restricted stock activity under the Plan during the three months ended March 31, ~~2023~~2024 and ~~2022~~2023 is as follows:

Three Months Ended March 31, 2023

Three Months Ended March 31, 2022

Weighted-Average
Grant Date
Fair Value Per Share

Three Months Ended March 31, 2024

Unvested restricted stock outstanding at beginning of period

281,161

32.24

314,883

29.79

Unvested restricted stock outstanding at beginning of period

Granted

185,487

29.23

144,064

34.44

Vested

(133,298)

31.33

(174,943)

29.75

Vested

Forfeited

Unvested restricted stock outstanding at end of period

333,350

30.93

284,004

32.17

Unvested restricted stock outstanding at end of period

Performance Share Awards

The Company grants performance share awards to executive officers and certain key employees under the Plan, with the number of shares of common stock earned and issuable under each award determined at the end of a three-year performance period, based on the Company's achievement of performance goals predetermined by the Compensation Committee of the Board of Directors at the time of grant. These performance share awards include a modifier to the total number of shares earned based on the Company's total shareholder return ~~("TSR"~~(“TSR”) compared to a small-cap stock market index. If certain levels of the performance objective are met, the award results in the issuance of shares of common stock corresponding to such level. Performance share awards that result in the issuance of shares of common stock are not subject to time-based vesting at the conclusion of the three-year performance period.

In the event that the Company's financial performance meets the predetermined targets for the performance objectives of the performance share awards, the Company will issue each award recipient the number of shares of common stock equal to the target award specified in the individual's underlying performance share award agreement. In the event the financial results of the Company exceed the predetermined targets, additional shares up to the maximum award may be issued. In the event the financial results of the Company fall below the predetermined targets, a reduced number of shares may be issued. If the financial results of the Company fall below the threshold performance levels, no shares may be issued. The total number of shares issued for the performance share award may be increased, decreased, or unchanged based on the TSR modifier described above.

The recipients of performance share awards do not receive dividends or possess voting rights during the performance period and, accordingly, the fair value of the performance share awards is the quoted market value of ~~CPSI's~~TruBridge’s common stock on the grant date less the present value of the expected dividends not received during the relevant period. The TSR modifier applicable to the performance share awards is considered a market condition and therefore is reflected in the grant date fair value of the award. A Monte Carlo simulation has been used to account for this market condition in the grant date fair value of the award.

Expense related to performance share awards is recognized using ratable straight-line amortization over the three-year performance period. In the event the Company determines it is no longer probable that the minimum performance level will be achieved, all previously recognized compensation expense related to the applicable awards is reversed in the period such a determination is made.

A summary of performance share award activity under the Plan during the three months ended March 31, ~~2023~~2024 and ~~2022~~2023 is as follows, based on the target award amounts set forth in the performance share award agreements:


		Three Months Ended March 31, 2024
		Three Months Ended March 31, 2024
		Three Months Ended March 31, 2024
		Shares
		Shares
		Shares
Performance share awards outstanding at beginning of period
Performance share awards outstanding at beginning of period
Performance share awards outstanding at beginning of period
Granted
Granted
Granted
Forfeited or unearned
Forfeited or unearned
Forfeited or unearned

		Three Months Ended March 31, 2023			Three Months Ended March 31, 2022
Performance share awards outstanding at end of period
		Shares	Weighted-Average Grant Date Fair Value Per Share		Shares	Weighted-Average Grant Date Fair Value Per Share
Performance share awards outstanding at beginning of period		252,375	$	31.84	249,952	$	29.59
Granted		123,406	31.21		101,799	37.98
Forfeited or unearned		(96,069)	26.96		(25,948)	31.75
Earned and issued		—	—		(27,317)	31.75

Performance share awards outstanding at end of period	Performance share awards outstanding at end of period	279,712	$	33.24	298,486	$	32.06

Performance share awards outstanding at end of period

Stock Repurchases

On September 4, 2020, our Board of Directors approved a stock repurchase program under which we were authorized to repurchase up to $30.0 million of our common stock through September 3, 2022. On July 27, 2022, the Board of Directors extended the expiration date of the stock repurchase program to September 4, 2024. We repurchased 49,789 shares ~~during~~for the three months ended March 31, 2023, and there were no shares ~~during the~~repurchased for three months ended March 31, ~~2022.~~2024. The approximate dollar value of shares that may yet be repurchased under the stock repurchase program was $16.5 million as of March 31, ~~2023.~~2024. Any future stock repurchase transactions may be made through open market purchases, privately-negotiated transactions, or otherwise in compliance with Rule 10b-18 under the Securities Exchange Act of 1934, as amended. Any repurchase activity will depend on many factors, such as the availability of shares of our common stock, general market conditions, the trading price of our common stock, alternative uses for capital, the Company’s financial performance, compliance with the terms of our Amended and Restated Credit Agreement and other factors. Concurrent with the authorization of this stock repurchase program in September 2020, the Board of Directors opted to indefinitely suspend all quarterly dividends.

In addition to shares repurchased under the approved stock repurchase program, we purchased ~~36,095~~41,000 and 39,716 shares ~~during the three months ended~~as of March 31, 2024 and 2023, ~~and 50,720 shares during the three months ended March 31, 2022~~respectively, to fund required tax ~~withholdings related to the vesting of restricted stock.~~withholdings. Shares withheld to cover required tax withholdings related to the vesting of restricted stock do not reduce our total share repurchase authority.

Common Stock Rights Agreement

On March 26, 2024, the Company’s board of directors declared a dividend of one right (a “Right”) for each of the Company’s issued and outstanding shares of common stock. The dividend was paid to the stockholders of record at the close of business on April 4, 2024. Each Right initially entitles the registered holder, subject to the terms of the Rights Agreement (as defined below), to purchase from the Company one half of a share of common stock, at an exercise price of $28.00 for each one half of a share of common stock (equivalent to $56.00 for each whole share of common stock), subject to certain adjustments. The Rights currently are not exercisable and will only become exercisable upon the occurrence of certain events as described in the Rights Agreement. The Rights will expire prior to the earliest of (i) the close of business on March 25, 2025, or such later date as may be established by the Board prior to the expiration of the Rights; (ii) the time at which the Rights are redeemed pursuant to the Rights Agreement; (iii) the time at which the Rights are exchanged pursuant to the Rights Agreement; and (iv) upon the occurrence of certain transactions (the earliest of (i), (ii), (iii) and (iv) is referred to as the “Expiration Date”). The complete description and terms of the Rights are set forth in the Rights Agreement, dated as of March 26, 2024, by and between the Company and Computershare Trust Company, N.A. as rights agent, as amended by the Amendment to the Rights Agreement dated as of April 22, 2024 (as amended, the “Rights Agreement”). Given the nature of the Rights and their contingent activation, which has been deemed remote, no value is recognized in stockholders’ equity.

1519

11. FINANCING RECEIVABLES

Short-Term Payment Plans

The Company provides fixed monthly payment arrangements ("short-term payment plans") over terms ranging from three to twelve months for certain add-on software installations. As a practical expedient, we do not adjust the amount of consideration recognized as revenue for the financing component as unearned income when we expect payment within one year or less. These receivables, included in the current portion of financing receivables, were comprised of the following at March 31, ~~2023~~2024 and December 31, ~~2022:~~2023:
(In thousands) March 31,
2023 December 31, 2022
Short-term payment plans, gross $ 599 $ 330
Less: allowance for losses (30) (16)
Short-term payment plans, net $ 569 $ 314


(In thousands)	March 31, 2024		December 31, 2023
Short-term payment plans, gross	$	666	$	788
Less: allowance for losses	(33)		(39)
Short-term payment plans, net	$	633	$	749

Long-Term Financing Arrangements

Additionally, the Company provides financing for purchases of its information and patient care systems to certain healthcare providers under long-term financing arrangements expiring in various years through ~~2028.~~2030. Under long-term financing arrangements, the transaction price is adjusted by a discount rate that reflects market conditions that would be used for a separate financing transaction between the Company and licensee at contract inception, and takes into account the credit characteristics of the licensee and market interest rates as of the date of the agreement. As such, the amount of fixed fee revenue recognized at the beginning of the license term will be reduced by the calculated financing component. As payments are received from the licensee, the Company recognizes a portion of the financing component as interest income, reported as other income in the condensed consolidated statements of income. These receivables typically have terms from two to seven years.

The decrease in long-term financing arrangement balances during the three months ended March 31, 2023 is primarily a result of the continued evolution of customer licensing preferences. Although the overwhelming majority of our historical EHR installations prior to 2019 were made under a perpetual license model, the dramatic shift in customer preferences to a SaaS license model began during 2019 with 49% of the year's new acute care EHR installations being performed in a SaaS model, compared to only 12% in 2018. The shift in customer preference toward a SaaS model has since continued, with SaaS installations representing approximately 68% of new acute care EHR installations in 2020, 63% in 2021, and 100% in 2022 and the three months ended March 31, 2023. Due to the nature of the revenue recognition requirements for SaaS arrangements coupled with recurring monthly payments, these arrangements do not give rise to long-term financing arrangements.

The components of these receivables were as follows at March 31, ~~2023~~2024 and December 31, ~~2022:~~2023:


(In thousands)	(In thousands)	March 31, 2023		December 31, 2022		(In thousands)	March 31, 2024	December 31, 2023
Long-term financing arrangements, gross	Long-term financing arrangements, gross	$	7,704	$	8,683
Less: allowance for expected credit losses	Less: allowance for expected credit losses	(488)		(533)
Less: unearned income	Less: unearned income	(587)		(678)
Long-term financing arrangements, net	Long-term financing arrangements, net	$	6,629	$	7,472

Future minimum payments to be received subsequent to March 31, 2024 are as follows:


(In thousands)
Years Ending December 31,
2024	$	2,375
2025	1,938
2026	206
2027	69
2028	62
Thereafter	10
Total minimum payments to be received	4,660
Less: allowance for expected credit losses	(350)
Less: unearned income	(316)
Receivables, net	$	3,994

1620

~~Future minimum payments to be received subsequent to March 31, 2023 are as follows:~~
(In thousands)
Years Ending December 31,
2023 $ 3,398
2024 2,795
2025 1,332
2026 153
2027 15
Thereafter 11
Total minimum payments to be received 7,704
Less: allowance for expected credit losses (488)
Less: unearned income (587)
Receivables, net $ 6,629

Credit Quality of Financing Receivables and Allowance for Expected Credit Losses

The following table is a roll-forward of the allowance for expected credit losses for the three months ended March 31, ~~2023~~2024 and year ended December 31, ~~2022:~~2023:
(In thousands) Balance at Beginning of Period Provision Charge-offs Recoveries Balance at End of Period
March 31, 2023 $ 549 $ (31) $ — $ — $ 518
December 31, 2022 $ 722 $ (211) $ 38 $ — $ 549


(In thousands)	Balance at Beginning of Period		Provision		Charge-offs		Recoveries		Sale of AHT		Balance at End of Period
March 31, 2024	$	416	$	(31)	$	—	$	—	$	(2)	$	383
December 31, 2023	$	549	$	(133)	$	—	$	—	$	—	$	416

The Company’s financing receivables are comprised of a single portfolio segment, as the balances are all derived from short-term payment plan arrangements and long-term financing arrangements within our target market of community hospitals. The Company evaluates the credit quality of its financing receivables based on a combination of factors, including, but not limited to, customer collection experience, current and future economic conditions, the customer’s financial condition, and known risk characteristics impacting the respective customer base of community hospitals, the most notable of which relate to enacted and potential changes in Medicare and Medicaid reimbursement rates as community hospitals typically generate a significant portion of their revenues and related cash flows from beneficiaries of these programs. In addition to specific account identification, the Company utilizes historical collection experience to establish the allowance for expected credit losses. Financing receivables are written off only after the Company has exhausted all collection efforts.

Customer payments are considered past due if a scheduled payment is not received within contractually agreed upon terms. To facilitate customer collection and credit monitoring efforts, financing receivable amounts are invoiced and reclassified to trade accounts receivable when they become due, with all invoiced amounts placed on nonaccrual status. As a result, all past due amounts related to the Company’s financing receivables are included in trade accounts receivable in the accompanying condensed consolidated balance sheets. The following is an analysis of the age of financing receivables amounts (excluding short-term payment plans) that have been reclassified to trade accounts receivable and were past due as of March 31, ~~2023~~2024 and December 31, ~~2022:~~2023:
(In thousands) 1 to 90 Days Past Due 91 to 180 Days Past Due 181 + Days Past Due Total Past Due
March 31, 2023 $ 507 $ 411 $ 279 $ 1,197
December 31, 2022 $ 1,086 $ 278 $ 283 $ 1,647


(In thousands)	1 to 90 Days Past Due		91 to 180 Days Past Due		181 + Days Past Due		Total Past Due
March 31, 2024	$	532	$	275	$	495	$	1,302
December 31, 2023	$	857	$	231	$	323	$	1,411

From time to time, the Company may agree to alternative payment terms outside of the terms of the original financing receivable agreement due to customer difficulties in achieving the original terms. In general, such alternative payment arrangements do not result in a re-aging of the related receivables. Rather, payments pursuant to any alternative payment arrangements are applied to the already outstanding invoices beginning with the oldest outstanding invoices as the payments are received.

Because amounts are reclassified to trade accounts receivable when they become due, there are no past due amounts included within financing receivables, current portion, net or financing receivables, net of current portion in the accompanying condensed consolidated balance sheets.

1721

The Company utilizes an aging of trade accounts receivable as the primary credit quality indicator for its financing receivables, which is facilitated by the reclassification of customer payment amounts to trade accounts receivable when they become due. The table below categorizes customer financing receivable balances (excluding short-term payment plans) based on the age of the oldest payment outstanding that has been reclassified to trade accounts receivable:


(In thousands)	(In thousands)	March 31, 2023		December 31, 2022		(In thousands)	March 31, 2024	December 31, 2023
Stratification of uninvoiced client financing receivables based on aging of related trade accounts receivable:	Stratification of uninvoiced client financing receivables based on aging of related trade accounts receivable:
Uninvoiced client financing receivables related to trade accounts receivable that are 1 to 90 Days Past Due
Uninvoiced client financing receivables related to trade accounts receivable that are 1 to 90 Days Past Due
Uninvoiced client financing receivables related to trade accounts receivable that are 1 to 90 Days Past Due	Uninvoiced client financing receivables related to trade accounts receivable that are 1 to 90 Days Past Due	$	3,137	$	3,876
Uninvoiced client financing receivables related to trade accounts receivable that are 91 to 180 Days Past Due	Uninvoiced client financing receivables related to trade accounts receivable that are 91 to 180 Days Past Due	1,557		1,369
Uninvoiced client financing receivables related to trade accounts receivable that are 181 + Days Past Due	Uninvoiced client financing receivables related to trade accounts receivable that are 181 + Days Past Due	882		1,894
Total uninvoiced client financing receivables balances of clients with a trade accounts receivable	Total uninvoiced client financing receivables balances of clients with a trade accounts receivable	$	5,576	$	7,139
Total uninvoiced client financing receivables of clients with no related trade accounts receivable	Total uninvoiced client financing receivables of clients with no related trade accounts receivable	1,541		866
Total financing receivables with contractual maturities of one year or less	Total financing receivables with contractual maturities of one year or less	599		330
Less: allowance for expected credit losses	Less: allowance for expected credit losses	(518)		(549)
Total financing receivables	Total financing receivables	$	7,198	$	7,786

12. INTANGIBLE ASSETS AND GOODWILL

~~Our purchased definite-lived~~The following tables summarize the gross carrying amounts, accumulated amortization and accumulated impairment of identifiable intangible assets with definite lives by major class as of March 31, ~~2023~~2024 and December 31, ~~2022 are summarized as follows:~~2023:


		March 31, 2023
	March 31, 2024																March 31, 2024
(In thousands)	(In thousands)	Customer Relationships		Trademark		Developed Technology		Non-Compete Agreements		Total		(In thousands)	Customer Relationships	Trademark	Developed Technology	Non-Compete Agreements		Total
Gross carrying amount, beginning of period	Gross carrying amount, beginning of period	$	132,170	$	12,320	$	40,800	$	1,400	$	186,690

Accumulated amortization	Accumulated amortization	(55,120)		(6,300)		(26,982)		(303)		(88,705)
Net intangible assets as of March 31, 2023		$	77,050	$	6,020	$	13,818	$	1,097	$	97,985
Accumulated amortization
Accumulated amortization
Accumulated impairment
Net intangible assets as of March 31, 2024
Weighted average remaining years of useful life	Weighted average remaining years of useful life	8		13		8		4		10		Weighted average remaining years of useful life	8.2	0.0	8.3	3.2		8.2

		December 31, 2022
(In thousands)		Customer Relationships		Trademark		Developed Technology		Non-Compete Agreements		Total
Gross carrying amount, beginning of period		$	112,570	$	12,320	$	37,600	$	—	$	162,490
Intangible assets acquired		19,600		—		3,200		1,400		24,200
Accumulated amortization		(52,371)		(6,076)		(26,010)		(233)		(84,690)
Net intangible assets as of December 31, 2022		$	79,799	$	6,244	$	14,790	$	1,167	$	102,000


	December 31, 2023
(In thousands)	Customer Relationships		Trademark		Developed Technology		Non-Compete Agreements		Total
Gross carrying amount, beginning of period	$	132,170	$	12,320	$	40,800	$	1,400	$	186,690
Intangible assets acquired	16,100		—		1,400		220		17,720
Accumulated amortization	(63,686)		(6,974)		(29,934)		(522)		(101,116)
Accumulated impairment	—		(2,342)						(2,342)
Held for sale	(8,735)		(3,004)						(11,739)
Net intangible assets as of December 31, 2023	$	75,849	$	—	$	12,266	$	1,098	$	89,213

1822

During the fourth quarter of 2023, the Company committed to the Company-wide rebranding and legal entity consolidation initiative that culminated in the change of the Company’s corporate name to “TruBridge, Inc.” on March 4, 2024. As a result of this initiative, it was expected that certain of the Company’s brand names and related trademarks would cease to be used, resulting in total trademark impairment recorded during the year ended December 31, 2023 of $2.3 million. Of the total trademark impairment charge, $1.0 million is derived from our RCM segment, $1.2 million is derived from our EHR segment, and $0.1 million is derived from our Patient Engagement segment.

The following table represents the remaining amortization of definite-lived intangible assets as of March 31, ~~2023:~~2024:


(In thousands)	(In thousands)
For the year ended December 31,	For the year ended December 31,
2023		$	12,043
For the year ended December 31,
For the year ended December 31,
2024
2024
2024	2024	14,523
2025	2025	14,208
2026	2026	12,919
2027	2027	9,047
2028
Thereafter	Thereafter	35,245
Total	Total	$	97,985

The following table sets forth the change in the carrying ~~amount~~value of our goodwill balances by reportable segment for the three months ended March 31, ~~2023:~~2024:
(In thousands) RCM EHR Patient engagement Total
Balance as of December 31, 2022 $ 61,821 $ 126,665 $ 9,767 $ 198,253
Goodwill impairment — — — —
Balance as of March 31, 2023 $ 61,821 $ 126,665 $ 9,767 $ 198,253


(In thousands)	RCM		EHR		Patient Engagement		Total
Gross value at December 31, 2023	$	79,084	$	126,665	$	9,767	$	215,516
Accumulated impairment	—		(28,307)		(7,606)		(35,913)
Held for sale	—		(7,694)		—		(7,694)
Carrying value at December 31, 2023	79,084		90,664		2,161		171,909
Purchase price adjustment (Viewgol)	664		—		—		664
Gross value at March 31, 2024	79,748		118,971		9,767		208,486
Accumulated impairment	—		(28,307)		(7,606)		(35,913)
Carrying value as of March 31, 2024	$	79,748	$	90,664	$	2,161	$	172,573

Goodwill is evaluated for impairment annually on October 1, or more frequently if indicators of impairment are present or changes in circumstances suggest that impairment may exist. During the three months ended March 31, 2024, our share price experienced a sustained decline resulting in a decrease in our market capitalization. This decline in share price was identified as a triggering event requiring a quantitative assessment for goodwill impairment in each of our reporting units.

Our reporting units assessed for impairment of goodwill include: RCM (formerly the “TruBridge” reporting unit), EHR, and Patient Engagement (formerly a component of our former “TruBridge” reporting unit). We continue to monitor each reporting unit for interim impairment indicators and believe that the estimates and assumptions used in calculations are reasonable as of March 31, 2024. By using a combination of the income and market valuation approaches. Under the income approach, we used a discounted cash flow model, which utilizes present values of cash flows to estimate fair value. Our forecasted cash flows reflected conditions as of March 31, 2024, and reflected management’s anticipated business outlook for each reporting unit, which requires the use of estimates. The market approach applied selected trading multiples of companies comparable to the respective reporting units to the Company’s financial measures. The income approach was given significantly more weight in determining the fair values. These quantitative evaluations of the fair values of each of our reporting units resulted in no impairment as of March 31, 2024. Should the fair value of any of our reporting units fall below its carrying amount because of reduced operating performance, market declines, and other adverse factors, goodwill impairment charges may be necessary in future period.

13. LONG-TERM DEBT

Long-term debt was comprised of the following at March 31, ~~2023~~2024 and December 31, ~~2022:~~2023:


(In thousands)	(In thousands)	March 31, 2023		December 31, 2022		(In thousands)	March 31, 2024	December 31, 2023
Term loan facility	Term loan facility	$	66,500	$	67,375
Revolving credit facility	Revolving credit facility	73,700		73,700

Debt obligations	Debt obligations	140,200		141,075
Debt obligations
Debt obligations
Less: unamortized debt issuance costs	Less: unamortized debt issuance costs	(1,456)		(1,546)
Debt obligation, net	Debt obligation, net	138,744		139,529
Less: current portion	Less: current portion	(3,141)		(3,141)
Long-term debt	Long-term debt	$	135,603	$	136,388

As of March 31, ~~2023,~~2024, the carrying value of debt approximated the fair value due to the variable interest rate, which reflected the market rate.

Credit Agreement

In conjunction with our acquisition of ~~HHI~~Healthland Holding Inc. ("HHI") in January 2016, we entered into a syndicated credit agreement with Regions Bank ("Regions") serving as administrative agent, which provided for a $125 million term loan facility and a $50 million revolving credit facility. On June 16, 2020, we entered into an Amended and Restated Credit Agreement that increased the aggregate principal amount of our credit facilities to $185 million, including a $75 million term loan facility and a $110 million revolving credit facility. On May 2, 2022, we entered into a First Amendment (the "First Amendment") to the ~~Amended and Restated~~ Credit Agreement that increased the aggregate principal amount of our credit facilities to $230 million, which includes a $70 million term loan facility and a $160 million revolving credit facility. In addition, the interest rate provisions of the First Amendment reflect the transition from the London Interbank Offered Rate ("LIBOR") to the Secured Overnight Financing Rate ("SOFR") as the new benchmark interest rate for each loan.

Each of our credit facilities continues to bear interest at a rate per annum equal to an applicable margin plus, at our option, either (1) the Adjusted SOFR rate for the relevant interest period, subject to a floor of 0.50%, (2) an alternate base rate determined by reference to the greater of (a) the prime lending rate of Regions, (b) the federal funds rate for the relevant

interest period plus one half of one percent per annum and (c) the one month SOFR rate, subject to the aforementioned floor, plus one percent per annum, or (3) a combination of (1) and (2). The applicable margin range for SOFR loans and the letter of credit fee ranges from 1.8% to 3.0%. The applicable margin range for base rate loans ranges from 0.8% to 2.0%, in each case based on the Company's consolidated net leverage ratio.

Principal payments with respect to the term loan facility are due on the last day of each fiscal quarter beginning June 30, 2022, with quarterly principal payments of approximately $0.9 million through March 31, 2027, with maturity on May 2, 2027 or such earlier date as the obligations under the Amended and Restated Credit Agreement, as amended by the First Amendment, become due and payable pursuant to the terms of such agreement. Any principal outstanding under the revolving credit facility is due and payable on the maturity date.

Anticipated annual future maturities of the term loan facility and revolving credit facility are as follows as of March 31, ~~2023:~~2024:


(In thousands)	(In thousands)
2023		$	2,625
2024
2024
2024	2024	3,500
2025	2025	3,500
2026	2026	3,500
2027	2027	127,075
Thereafter		—
		$	140,200

		$

		$

		$

intellectual property and the capital stock of certain of the Company’s direct and indirect subsidiaries. Our obligations under the Amended and Restated Credit Agreement are also guaranteed by the Subsidiary Guarantors.

The First Amendment provides incremental facility capacity of $75 million, subject to certain conditions. The Amended and Restated Credit Agreement, as amended by the First Amendment, includes a number of restrictive covenants that, among other things and in each case subject to certain exceptions and baskets, impose operating and financial restrictions on the Company and the Subsidiary Guarantors, including the ability to incur additional debt; incur liens and encumbrances; make certain restricted payments, including paying dividends on the Company's equity securities or payments to redeem, repurchase, or retire the Company's equity securities (which are subject to our compliance, on a pro forma basis to give effect to the restricted payment, with the fixed charge coverage ratio and consolidated net leverage ratio described below); enter into certain restrictive agreements; make investments, loans and acquisitions; merge or consolidate with any other person; dispose of assets; enter into sale and leaseback transactions; engage in transactions with affiliates; and materially alter the business we conduct. The First Amendment requires the Company to maintain a minimum fixed charge coverage ratio of 1.25:1.00 throughout the duration of such agreement. Under the First Amendment, the Company is required to comply with a maximum consolidated net leverage ratio of ~~3.75:1.00 for each quarter through March 31, 2023, after which time the maximum consolidated net leverage ratio will be~~ 3.50:1.00. Further, under the First Amendment, in connection with any acquisition by the Company exceeding $25 million, the Company may elect to increase the maximum permitted consolidated net leverage ratio for the fiscal quarter in which the acquisition occurs and each of the following three fiscal quarters by 0.50:1.00 above the otherwise permitted maximum. If the consolidated net leverage ratio is less than 2.50:1.00, there is no limit on the amount of incremental facilities. The Amended and Restated Credit Agreement also contains customary representations and warranties, affirmative covenants and events of default. On March 9,10, 2023, the calculation of the fixed charge coverage ratio was amended to specifically exclude from the definition of fixed charges the Company's share repurchases conducted during the third and fourth quarters of 2022. ~~We believe that~~

As of September 30, 2023, we were not in compliance with the ~~covenants contained~~fixed charge coverage ratio required by the Amended and Restated Credit Agreement. On November 8, 2023, the Company and the subsidiary guarantors entered into a Waiver with Regions Bank, as administrative agent, and various other lenders, which provided for a one-time waiver of this failure as an event of default. As of December 31, 2023, the Company was similarly not in compliance with the fixed charge coverage ratio required by the Amended and Restated Credit Agreement, and a one-time waiver was provided in conjunction with the Fourth Amendment to the Amended and Restated Credit Agreement (described below). Any failure by us to comply with this or another covenant in the future may result in an event of default. There can be no assurance that we will be able to continue to comply with this covenant or obtain amendments to avoid future covenant violations, or that such ~~agreement as of March 31, 2023.~~amendments will be available on commercially acceptable terms.

The First Amendment removed the requirement ~~that the Company mandatorily prepay~~of mandatory prepayment of the credit facilities with excess cash flow generated during the prior fiscal year. The Company is permitted to voluntarily prepay the credit facilities at any time without penalty, subject to customary “breakage” costs with respect to prepayments of SOFR rate loans made on a day other than the last day of any applicable interest period.

Credit Facility Third Amendment

On January 16, 2024, the Company entered into a Third Amendment (the “Third Amendment”) to the Amended and Restated Credit Agreement, dated as of June 16, 2020, by and among the Company; the Subsidiary Guarantors; Regions Bank, as administrative agent and collateral agent; and various other lenders from time to time. Capitalized terms used but not defined herein shall have the meanings ascribed to them in the Credit Agreement.

The Third Amendment modified the term “Consolidated EBITDA” to provide that the following amounts will be added back to Consolidated Net Income: (i) the reasonably expected value of all earn-out consideration in connection with any Permitted Acquisition, provided that the aggregate amount of fees and out-of-pocket expenses incurred in connection with anticipated Permitted Acquisitions which are not consummated during any period of four fiscal quarters ending on or after the Closing Date will not exceed the greater of $7 million and 10% of Consolidated EBITDA; (ii) any fees, costs or expenses related to the implementation of cost savings, operating expense reductions and synergies related to Permitted Acquisitions, restructurings and other initiatives; and (iii) costs and expenses related to the previously disclosed U.S. Securities and Exchange Commission investigation that occurred during the fiscal year ended December 31, 2023, in an aggregate amount not to exceed $1.25 million. Additionally, the Third Amendment (y) removed from the maximum aggregate amount of fees and expenses that can be added back to Consolidated Net Income any losses resulting from any Asset Sales or Involuntary Disposition and (z) increased the maximum amount of fees and expenses that can be added back to Consolidated Net Income related to savings initiatives, Equity Transactions, the incurrence of Indebtedness and amendments to the Credit Documents from 10% to 15% of Consolidated EBITDA (determined prior to giving effect to such adjustments).

2025

Credit Facility Fourth Amendment

On February 29, 2024, the Company entered into a Fourth Amendment (the “Fourth Amendment”) to the Credit Agreement, by and among the Company; the Subsidiary Guarantors; the Administrative Agent; and various other lenders. Capitalized terms used but not defined herein shall have the meanings ascribed to them in the Credit Agreement.

The Fourth Amendment modified the term “Consolidated EBITDA” to provide that the additional following amounts will be added back to Consolidated Net Income: (i) costs and expenses related to the voluntary early retirement program during the fiscal year ending December 31, 2023; and (ii) fees, costs and expenses in categories identified to the Administrative Agent to the extent incurred during the fiscal year ending December 31, 2024, in an aggregate amount not to exceed $7.25 million. Additionally, the modified definition of “Consolidated EBITDA” limits the amount of pro forma “run rate” cost savings, operating expense reductions and synergies (collectively, “Savings”) related to the Viewgol acquisition that can be added back to Consolidated Net Income to an aggregate amount not to exceed $6.6 million; however, Savings related to the Viewgol acquisition are not subject to the cap of 15% of Consolidated EBITDA that otherwise applies to Savings related to Permitted Acquisitions, restructurings or cost savings initiatives.

Finally, the Consolidated Fixed Charge Coverage Ratio covenant was decreased from 1.25:1.00 to 1.15:1.00 for each fiscal quarter ending March 31, 2024 through and including December 31, 2024. As of December 31, 2023, the Company was not in compliance with the Consolidated Fixed Charge Coverage Ratio required by the Credit Agreement, and the Fourth Amendment provides for a one-time waiver of this failure as an event of default. We believe that we were in compliance with the covenants contained in such agreement as of March 31, 2024.

14. OPERATING LEASES

The Company leases office space in various locations in Alabama, Pennsylvania, ~~Minnesota,~~ Maryland, Mississippi, and Washington. These leases have terms expiring from ~~2023~~2024 through ~~2030~~2029 but do contain optional extension terms. Leases with an initial term of 12 months or less are not recorded on the balance sheet; we recognize lease expense for these leases on a straight-line basis over the lease term.

On April 30, 2023, the company terminated its lease agreement for approximately 12,500 square feet of office space in Plymouth, Minnesota. Pursuant to a Termination of Lease Agreement dated April 18, 2023, the Company paid $1.1 million to the landlord as consideration for the early termination. In connection with the lease termination, the Company derecognized the assets and liabilities associated with the operating lease and recorded a $0.1 million loss on the disposal of leasehold improvement.

Supplemental balance sheet information related to operating leases was as follows:

(In thousands)

March 31,
2023

December 31,
2022

(In thousands)

Operating lease assets:

Operating lease assets

7,156

7,567

Operating lease liabilities

Operating lease assets

Operating lease liabilities:

Other accrued liabilities

2,075

2,063

Operating lease liabilities, net of current portion

5,207

5,651

Operating lease liabilities, net of current portion

Total operating lease liabilities

7,282

7,714

Weighted average remaining lease term in years

Weighted average discount rate

4.4%

Weighted average discount rate

Because our leases do not provide an implicit rate, we use our incremental borrowing rate based on the information available at the lease commencement date in determining the present value of lease payments. We used the incremental borrowing rate on January 1, 2019, for operating leases that commenced prior to that date.

The future minimum lease payments payable under these operating leases subsequent to March 31, ~~2023~~2024 are as follows:


(In thousands)	(In thousands)
2023		$	1,551
2024
2024
2024	2024	1,994
2025	2025	1,258
2026	2026	1,225
2027	2027	911
2028
Thereafter	Thereafter	1,154
Total lease payments	Total lease payments	8,093
Less imputed interest	Less imputed interest	(811)
Total	Total	$	7,282

Total lease expense for the three months ended March 31, 2024 and 2023 ~~and 2022~~ was ~~$0.6~~$0.5 million and ~~$0.4~~$0.6 million, respectively.

Total cash paid for amounts included in the measurement of lease liabilities within operating cash flows from operating leases for the three months ended March 31, 2024 and 2023 ~~and 2022~~ was ~~$0.6~~$0.5 million and ~~$0.4~~$0.6 million, respectively.

15. COMMITMENTS AND CONTINGENCIES

From time to time, the Company is involved in routine litigation that arises in the ordinary course of business. ~~In March 2022,~~Management does not believe it is reasonably possible that such matters will have a material adverse effect on the ~~Company was served with a~~ ~~qui tam~~ complaint (United States, ex. rel. Kruse v. Computer Programs and Systems, Inc., et. al., Case No. 3cv18-938 (N.D. Tex.)). The complaint alleges that at various times since 2012, CPSI, TruBridge and three hospital customers violated and conspired to violate the federal False Claims Act, 31 U.S.C. 3729(a)(1)(A), (B), (C) and (G), and (a)(3), the Oklahoma Medicaid False Claims Act, the Texas False Claims Act, and the New Mexico False Claims Act, and demands unspecified damages. The complaint further alleges that TruBridge retaliated against the relator in violation of 31 U.S.C. 3730(h), when it terminated the relator's employment in May 2017. Although the U.S. Department of Justice and all of the state and local governments have declined to intervene, the relator continues to pursue the case. The court has set a trial date for February 2025.Company’s financial statements. The Company ~~believes that the claims in this matter are without merit~~recorded a liability of $1.0 million related to contingent consideration for Viewgol's former equity holders as of December 31, 2023 and intends to vigorously defend against all allegations. Given the current status of these matters, the Company is unable to express a view regarding the ultimate outcome or, if the outcome is adverse, to estimate an amount or range of reasonably possible loss. Depending on the outcome of these matters, there could be a material impact on the Company's financial statements.March 31, 2024.

16. FAIR VALUE

FASB Codification topic, Fair Value Measurements and Disclosures, establishes a framework for measuring fair value and expands financial statement disclosures about fair value measurements. Fair value is the price that would be received to sell an asset or paid to transfer a liability (an exit price) in the principal or most advantageous market for the asset or liability in an orderly transaction between market participants at the measurement date. The Codification does not require any new fair value measurements, but rather applies to all other accounting pronouncements that require or permit fair value measurements. The Codification requires that assets and liabilities carried at fair value be classified and disclosed in one of the following three categories:

Level 1: Quoted market prices in active markets for identical assets or liabilities.

Level 2: Observable market-based inputs or unobservable inputs that are corroborated by market data.

Level 3: Unobservable inputs that are not corroborated by market data.

~~As of~~At March 31, ~~2023,~~2024, we ~~did not have any instruments that require~~measured the fair value ~~measurement.~~of contingent consideration that represents the potential earnout incentive for Viewgol’s former equity holders. We estimated the fair value of these contingent consideration based on the probability of Viewgol meeting EBITDA targets (subject to certain pro-forma adjustments).

The following table summarizes the carrying amount and fair value of the contingent consideration at March 31, 2024:


			Fair Value at March 31, 2024 Using
(In thousands)	Carrying Amount at March 31, 2024		Quoted Price in Active Markets for Identical Assets (Level 1)		Significant Other Observable Inputs (Level 2)		Significant Unobservable Inputs (Level 3)
Description
Contingent consideration	$	1,044	$	—	$	—	$	1,044
Total	$	1,044	$	—	$	—	$	1,044

17. SEGMENT REPORTING

Our chief operating decision makers ~~("CODM"~~(“CODM”) ~~previously utilized~~identifies the following three operating segments ~~"Acute Care EHR"~~“RCM”, "Post-acute Care EHR" and "TruBridge". However, in the fourth quarter of 2022, the Company made a number of changes to its organizational structure and management system to better align the Company's operating model to its strategic initiatives. As a result of these changes, the Company revised its operating segments. The new operating and reportable segments, based on our three distinct business units with unique market dynamics and opportunities, are "RCM", "EHR"“EHR”, and ~~"Patient Engagement"~~“Patient Engagement”. These segments represent the components of the Company for which separate financial information is available that is utilized on a regular basis by the CODM in assessing segment performance and in allocating the Company's resources. Management evaluates the performance of the segments based on revenues and adjusted EBITDA. The Company previously evaluated the performance of the segments based on segment gross profit. Management believes adjusted EBITDA is a useful measure to assess the performance and liquidity of the Company as it provides meaningful operating results by excluding the effects of expenses that are not reflective of its operating business performance. Our CODM group is comprised of the Chief Executive Officer, Chief Operating Officer, and Chief Financial Officer. Accounting policies for each of the reportable segments are the same as those used on a consolidated basis. ~~The segment disclosures below for the three months ended March 31, 2022 have been recast to conform to the current year presentation.~~

Adjusted EBITDA consists of GAAP net income (loss) as reported and adjusts for (i) ~~deferred revenue purchase accounting adjustments arising from purchase allocation adjustments related to business acquisitions; (ii)~~ depreciation expense; ~~(iii)~~(ii) amortization of software development costs; ~~(iv)~~(iii) amortization of acquisition-related intangible assets; ~~(v)~~(iv) stock-based compensation; ~~(vi)~~(v) severance and other non-recurring charges; ~~(vii)~~(vi) interest expense and other, net; ~~(viii) gain on contingent consideration;~~ and (ix) the provision (benefit) for income taxes. There are no intersegment revenues to be eliminated in computing segment revenue.

The CODM do not evaluate operating segments nor make decisions regarding operating segments based on assets. Consequently, we do not disclose total assets by reportable segment.

The following table presents a summary of the revenues and adjusted EBITDA of our three operating segments for the three months ended March 31, ~~2023~~2024 and ~~2022:~~2023:
Three Months Ended March 31,
(In thousands) 2023 2022
Revenues by segment:
RCM $ 48,631 $ 40,511
EHR
Recurring revenue
Acute EHR 27,613 27,364
Post-acute EHR 3,906 3,895
Total recurring EHR revenue 31,519 31,259
Non-recurring revenue
Acute EHR 3,292 3,028
Post-acute EHR 380 476
Total non-recurring EHR revenue 3,672 3,504
Total EHR revenue $ 35,191 $ 34,763
Patient engagement 2,411 2,597
Total revenues $ 86,233 $ 77,871
Adjusted EBITDA by segment:
RCM $ 7,898 $ 9,581
EHR 6,157 6,163
Patient engagement 588 409
Total adjusted EBITDA $ 14,643 $ 16,153

~~The following table reconciles net income to adjusted EBITDA:~~
Three Months Ended March 31,
(In thousands) 2023 2022
Net income, as reported $ 3,084 $ 8,113
Deferred revenue and other acquisition-related adjustments — 79
Depreciation expense 498 578
Amortization of software development costs 1,486 526
Amortization of acquisition-related intangibles 4,014 3,672
Stock-based compensation 1,247 1,717
Severance and other non-recurring charges 1,104 594
Interest expense and other, net 2,401 761
(Gain)/Loss on contingent consideration — (1,250)
Provision for income taxes 809 1,363
Total adjusted EBITDA $ 14,643 $ 16,153


	Three Months Ended March 31,
(In thousands)	2024		2023
Revenues by segment:
RCM	$	53,038	$	48,631
EHR
Recurring revenue
Acute EHR	25,910		27,613
Post-acute EHR	582		3,906
Total recurring EHR revenue	26,492		31,519
Non-recurring revenue
Acute EHR	1,449		3,292
Post-acute EHR	81		380
Total non-recurring EHR revenue	1,530		3,672
Total EHR revenue	$	28,022	$	35,191
Patient Engagement	2,187		2,411
Total revenues	$	83,247	$	86,233

Adjusted EBITDA by segment:
RCM	$	6,396	$	7,898
EHR	2,929		6,157
Patient Engagement	129		588
Total adjusted EBITDA	$	9,454	$	14,643

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The following table reconciles net income to adjusted EBITDA:


	Three Months Ended March 31,
(In thousands)	2024		2023
Net income (loss), as reported	$	(2,516)	$	3,084

Depreciation expense	400		499
Amortization of software development costs	2,742		1,486
Amortization of acquisition-related intangibles	3,127		4,014
Stock-based compensation	800		1,247
Severance and other non-recurring charges	3,844		1,104



Interest expense	4,072		2,669
Gain on sale of AHT	(1,250)		—
Other	(173)		(269)

Provision (benefit) for income taxes	(1,592)		809
Total adjusted EBITDA	$	9,454	$	14,643

Certain of the items excluded or adjusted to arrive at adjusted EBITDA are described below:

•Deferred revenue and other acquisition-related adjustments - Deferred revenue and other acquisition-related adjustments includes acquisition-related deferred revenue adjustments, which reflect the fair value adjustments to deferred revenues acquired in business acquisitions. The fair value of deferred revenue represents an amount equivalent to the estimated cost plus an appropriate profit margin, to perform services related to the acquiree's software and product support, which assumes a legal obligation to do so, based on the deferred revenue balance as of the acquisition date. We add back deferred revenue and other adjustments for adjusted EBITDA because we believe the inclusion of this amount directly correlates to the underlying performance of our operations.

•Amortization of acquisition-related intangibles - ~~Acquisition related~~Acquisition-related amortization expense is a non-cash expense arising primarily from the acquisition of intangibles in connection with acquisitions or investments. We exclude acquisition-related amortization expense from adjusted EBITDA because we believe (i) the amount of such expenses in any specific period may not directly correlate to the underlying performance of our business operations and (ii) such expenses can vary significantly between periods as a result of new acquisitions and full amortization of previously acquired intangible assets.

•Stock-based compensation - Stock-based compensation expense is a non-cash expense arising from the grant of stock-based awards. We exclude stock-based compensation expense from adjusted EBITDA because we believe (i) the amount of such expenses in any specific period may not directly correlate to the underlying performance of our business operations and (ii) such expenses can vary significantly between periods as a result of the timing and valuation of grants of new stock-based awards, including grants in connection with acquisitions.

•~~Restructuring~~Severance and other non-recurring charges - Non-recurring charges relate to certain ~~restructuring~~severance and other charges incurred in connection with activities that are considered non-recurring. We exclude non-recurring expenses (primarily related to costs associated with our recent business transformation initiative and non-recurring lease termination costs) and transaction-related costs from adjusted EBITDA because we believe (i) the amount of such expenses in any specific period may not directly correlate to the underlying performance of our business operations and (ii) such expenses can vary significantly between periods.

•Other – Other charges consist of a miscellaneous of items such as interest income, service charges, other (income)/loss, and foreign currency (gain)/loss. We exclude these other charges from adjusted EBITDA because we believe (i) the amount of such expenses in any specific period may not directly correlate to the underlying performance of our business operations and (ii) such expenses can vary significantly between periods.

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Item 2.			Management’s Discussion and Analysis of Financial Condition and Results of Operations.

You should read the following discussion and analysis of our financial condition and results of operations together with the unaudited condensed consolidated financial statements and related notes appearing elsewhere herein.

This discussion and analysis contains forward-looking statements within the meaning of the "safe harbor" provisions of the Private Securities Litigation Reform Act of 1995. These forward-looking statements can be identified generally by the use of forward-looking terminology and words such as "expects," "anticipates," "estimates," "believes," "predicts," "intends," "plans," "potential," "may," "continue," "should," "will" and words of comparable meaning. Without limiting the generality of the preceding statement, all statements in this report relating to estimated and projected earnings, margins, costs, expenditures, cash flows, growth rates and future financial results are forward-looking statements. We caution investors that any such forward-looking statements are only predictions and are not guarantees of future performance. Certain risks, uncertainties and other factors may cause actual results to differ materially from those projected in the forward-looking statements. Such factors may include:

Risks Related to Our Industry

•~~a public health crisis, such as the COVID-19 pandemic, and related economic disruption;~~

•saturation of our target market and hospital consolidations;

•unfavorable economic or market conditions that may cause a decline in spending for information technology and services;

•significant legislative and regulatory uncertainty in the healthcare industry;

•exposure to liability for failure to comply with regulatory requirements;

Risks Related to Our Business

•transition to a subscription-based recurring revenue model and modernization of our technology;

•competition with companies that have greater financial, technical and marketing resources than we have;

•potential future acquisitions that may be expensive, time consuming, and subject to other inherent risks;

•our ability to attract and retain qualified personnel;

•disruption from periodic restructuring of our sales force;

•slower than anticipated development of the market for RCM services;

•our potential inability to manage our growth in the new markets we may enter;

•our operations could be significantly disrupted due to the ongoing implementation of a new enterprise resource planning software solution;

•our operations could be significantly disrupted if we do not effectively implement a new enterprise resource planning software solution;

•exposure to numerous and often conflicting laws, regulations, policies, standards or other requirements through our international business activities;

•potential litigation against us and investigations;

•our use of an international workforce and offshore third-party resources;

•pandemics and other public health crises and related economic disruptions;

•competitive and litigation risk related to the use of artificial intelligence;

Risks Related to Our Products and Services

•potential failure to develop new products or enhance current products that keep pace with market demands;

•exposure to claims if our products fail to provide accurate and timely information for clinical decision-making;

•exposure to claims for breaches of security and viruses in our systems;

•undetected errors or problems in new products or enhancements;

•our potential inability to convince customers to migrate to current or future releases of our products;

•failure to maintain our margins and service rates;

•increase in the percentage of total revenues represented by service revenues, which have lower ~~gross~~ margins;

•exposure to liability in the event we provide inaccurate claims data to ~~payors;~~payers;

•exposure to liability claims arising out of the licensing of our software and provision of services;

•dependence on licenses of rights, products and services from third parties;

•a failure to protect our intellectual property rights;

•exposure to significant license fees or damages for intellectual property infringement;

•service interruptions resulting from loss of power and/or telecommunications capabilities;

Risks Related to Our Indebtedness

•our potential inability to secure additional financing on favorable terms to meet our future capital needs;

•substantial indebtedness that may adversely affect our business operations;

•our ability to incur substantially more debt;

•pressures on cash flow to service our outstanding debt;

•restrictive terms of our credit agreement on our current and future operations;

Risks Related to Our Common Stock and Other General Risks

•changes in and interpretations of financial accounting matters that govern the measurement of our performance;

•the potential for our goodwill or intangible assets to become impaired;

•quarterly fluctuations in our financial results due to various factors;

•volatility in our stock price;

•failure to maintain effective internal control over financial reporting;

•~~lack of employment or non-competition agreements with most of our key personnel;~~

•inherent limitations in our internal control over financial reporting;

•vulnerability to significant damage from natural disasters;

•exposure to market risk related to interest rate changes; and

•potential material adverse effects due to macroeconomic ~~conditions; and~~

•~~potential material adverse effects due to bank failures or changes in related legislation or regulation.~~conditions.

Additional information concerning these and other factors that could cause differences between forward-looking statements and future actual results is discussed under the heading "Risk Factors" in our Annual Report on Form 10-K for the year ended December 31, ~~2022.~~2023 and our subsequent Quarterly Reports on Form 10-Q.

Background

~~CPSI~~During much of the Company's history, our strategy, operations, and financial results have been largely associated with developments in the electronic health record ("EHR") industry. With the rapid maturity of the EHR industry and the increasing prevalence of and demand for outsourced revenue cycle management ("RCM") services and complementary solutions, we've seen our strategy, operations, and financial results naturally evolve to become more heavily associated with RCM, with RCM revenues comprising 57% of our consolidated revenue for 2023. In recognition of this significant shift in strategic focus, Computer Programs and Systems, Inc. changed its corporate name to TruBridge, Inc. on March 4, 2024. Contemporaneous with this name change, the former wholly-owned subsidiaries Evident, LLC, TruBridge, LLC, and TruCode, LLC were merged into the parent company, while the former wholly-owned subsidiary Rycan Technologies, Inc. was merged into its parent and another wholly-owned subsidiary, Healthland Holding Inc. With these changes, the Company's remaining legal structure includes TruBridge, Inc., the parent company, with Viewgol, LLC ("Viewgol"), iNetXperts, Corp. d/b/a Get Real Health, Healthcare Resource Group, Inc. ("HRG"), and Healthland Holding Inc. as its wholly-owned subsidiaries.

Founded in 1979, TruBridge is a leading provider of healthcare solutions and services for community hospitals, their clinics and other healthcare systems. Founded in 1979, CPSI is the parent of six companies – Evident, LLC ("Evident"), American HealthTech, Inc. ("AHT"), TruBridge, LLC ("TruBridge"), iNetXperts, Corp. d/b/a Get Real Health ("Get Real Health"), TruCode LLC ("TruCode"), and Healthcare Resource Group, Inc. ("HRG"). Our combined companies are focused on helping improve the health of the communities we serve, connecting communities for a better patient care experience, and improving the financial operations of our customers. Evident provides comprehensive acute care electronic healthcare record ("EHR") solutions for community hospitals and their affiliated clinics. AHT is one of the nation’s largest providers of post-acute care EHR solutions and services for post-acute care facilities. TruBridge focuses on providing business, consulting and managed IT services, along with its complete revenue cycle management ("RCM") solution, for all care settings. Get Real Health focuses on solutions aimed at improving patient engagement for individuals and healthcare providers. TruCode provides medical coding software that enables complete and accurate code assignment for optimal reimbursement. HRG provides specialized RCM solutions for facilities of all sizes.

~~Commencing with the fourth quarter of 2022, the~~The Company operates its business in three operating segments, which are also our reportable segments: RCM, EHR, and Patient Engagement. The individual companies align with the reporting segments and contribute towards the combined focus of improving the ~~health~~health of the communities we serve as follows:

•The ~~RCM~~revenue cycle management (“RCM”) reporting segment ~~includes TruBridge, HRG, and TruCode, and~~ focuses on ~~providing~~providing business management, consulting, and managed IT services along with its complete RCM solution for all care settings, regardless of their primary healthcare information solutions provider.

•The ~~EHR~~electronic healthcare record (“EHR”) segment ~~includes Evident and AHT, and~~ provides comprehensive acute ~~and post-acute~~ care EHR solutions and related services for community hospitals, their physician clinics, and skilled nursing and assisted living facilities. Prior to our sale of American HealthTech, Inc. in January 2024, our EHR segment also provided post-acute care EHR solutions and related services for skilled nursing and assisted living facilities.

•The Patient Engagement segment offers comprehensive patient engagement and empowerment technology solutions through Get Real Health to improve patient outcomes and engagement strategies with care providers.

Our companies currently support community hospitals and other healthcare systems with a geographically diverse patient mix within the domestic community healthcare market. Our target market for our RCM, EHR, and Patient Engagement solutions includes community hospitals with fewer than 400 acute care beds and their clinics, as well as independent or small to medium sized chains of skilled nursing facilities. 98% of our acute care hospital EHR customer base is comprised of hospitals with fewer than 100 beds. The target market for our post-acute care solutions consists of approximately 15,500 skilled nursing facilities that are either independently owned or part of a larger management group with multiple facilities.

~~See Note 17 to the condensed consolidated financial statements included herein for additional information on our three reportable segments.~~

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See Note 17 - Segment Reporting of the condensed consolidated financial statements included herein for additional information on our three reportable segments.

Management Overview

Strategy

Our core strategy is to achieve meaningful long-term revenue growth by cross-selling RCM services into our existing EHR customer base, expanding RCM market share with sales to new community hospitals and larger health systems, and pursuing competitive EHR takeaway opportunities in the acute ~~and post-acute~~care markets. During 2020, we engaged a top-tier international consulting firm to assess our core growth strategy, with the outcome of this eight-week engagement being the confirmation of our current core strategy and the identification of other innovative potential growth opportunities. We may also seek to grow through acquisitions of businesses, technologies or products if we determine that such acquisitions are likely to help us meet our strategic goals.

The opportunity to cross-sell RCM services is greatest within our Acute Care EHR customer base. As such, retention of existing Acute Care EHR customers is a key component of our long-term growth strategy by protecting this base of potential RCM customers, while at the same time serving as a leading indicator of our market position and stability of revenues and cash flows.

We determine retention rates by reference to the amount of beginning-of-period Acute Care EHR recurring revenues that have not been lost due to customer attrition from our production environment customer base. Production environment customers are those that are using our applications to document live patient encounters, as opposed to legacy environment customers that have view-only access to historical patient records. Since 2019, these retention rates have consistently remained in the mid-to-high 90th percentile ranges. Specifically, we achieved retention rates of 92.1% in 2023, 98.2% in 2022 and 94.9% in 2021. The annualized retention rate in the first three months of 2024 was 91.1%, as EHR product consolidation has led to an increase in attrition from our non-flagship products. We have increased customer retention efforts by enhancing support services, investing in tooling and instrumentation to proactively monitor for potential disruptions, and deploying in-application experience software that delivers application-specific insights while using our products.

As we pursue meaningful long-term revenue growth by leveraging RCM as a growth agent, we are placing ever-increasing value in further developing our already significant recurring revenue base to further stabilize our revenues and cash flows. As such, maintaining and growing recurring revenues are key components of our long-term growth strategy, aided by the aforementioned focus on customer retention. This includes a renewed focus on driving demand for subscriptions for our existing technology solutions and expanding the footprint for RCM services beyond our EHR customer base.

While the combination of revenue growth and operating leverage results in increased margin realization, we also look to increase margins through specific cost containment measures where appropriate as we continue to leverage opportunities for greater operating efficiencies. However, in the immediate future, we anticipate incremental margin pressure from the continued client transition from perpetual license arrangements to “Software as a Service” ~~("SaaS"~~(“SaaS”) arrangements as described below.

Industry Dynamics

Turbulence in the U.S. and worldwide economies and financial markets impacts almost all industries. While the healthcare industry is not immune to economic cycles, we believe it is more significantly affected by U.S. regulatory and national health initiatives. In recent years, there have been significant changes to provider reimbursement by the U.S. federal government, followed by commercial payers and state governments. There is increasing pressure on healthcare organizations to reduce costs and increase quality while replacing the fee-for-service reimbursement model in part by enrolling in an advanced payment model that incentivizes high-quality, cost effective-care via value-based reimbursement. This pressure could further encourage adoption of healthcare IT and increase demand for business management, consulting, and managed IT services, as the future success of these healthcare providers is greatly dependent upon their ability to engage patient populations and to coordinate patient care across a multitude of settings, while optimizing operating efficiency along the way.

Additionally, healthcare organizations with a large dependency on Medicare and Medicaid populations, such as community hospitals, have been affected by the challenging financial condition of the federal government and many state governments and government programs. Accordingly, we recognize that prospective hospital clients often do not have the necessary capital to make investments in information technology while those with the necessary capital have become more selective in their investments. Despite these challenges, we believe healthcare IT will be an area of continued investment due to its unique potential to improve safety and efficiency and reduce costs while meeting current and future regulatory, compliance and government reimbursement requirements.

Further, it is expected that without Congressional action, the current statutory legal limit on the U.S. debt will be exceeded by June 2023. If the debt ceiling is not raised, the U.S. government may not be able to fulfill its funding obligations and there could be significant disruption to all discretionary programs and wider financial and economic repercussions. The Federal budget and debt ceiling could be the subject of considerable Congressional debate. Future changes in spending priorities arising

2732

~~from any Congressional action on the Federal budget and debt ceiling or otherwise could adversely affect the business of our customers and our business.~~

EHR License Model Preferences

Much of the variability in our periodic revenues and profitability has been and will continue to be due to changing demand for different license models for our technology solutions, with variability in operating cash flows further impacted by the financing decisions within those license models. Our technology solutions are generally deployed in one of two license models: (1) perpetual licenses, for which the related revenue is recognized effectively upon installation, and (2) “Software as a Service” or “SaaS” arrangements, including our Cloud Electronic Health Record (“Cloud EHR”) offering, which generally result in revenue being recognized monthly as the services are provided over the term of the arrangement.

The overwhelming majority of our historical EHR installations have been under a perpetual license model, but new customer demand has dramatically shifted towards a SaaS license model in the past several years. SaaS license models made up only 12% of annual new acute care EHR installations in 2018, increasing to 100% during ~~2022 and~~2023 and the first three months of ~~2023. These~~2024. These SaaS offerings are attractive to our clients because this configuration allows them to obtain access to advanced software products without a significant initial capital outlay. We expect this trend to continue for the foreseeable future, with the resulting impact on the Company’s financial statements being reduced EHR revenues in the period of installation in exchange for increased recurring periodic revenues (reflected in EHR revenues) over the term of the SaaS arrangement. This naturally places downward pressure on short-term revenue growth and profitability metrics, but benefits long-term revenue growth and profitability which, in our view, is consistent with our goal of delivering long-term shareholder value.

For customers electing to purchase our technology solutions under a traditional perpetual license, we have historically made financing arrangements available on a case-by-case basis, depending on the various aspects of the proposed contract and customer attributes. These financing arrangements have comprised the majority of our perpetual license installations over the past several years, and include short-term payment plans and longer-term lease financing through us or third-party financing companies. The aforementioned shift in customer preference towards SaaS arrangements has significantly reduced the frequency of new financing arrangements for customer purchases under a perpetual license. When combined with scheduled payments on existing financing arrangements, the reduced frequency of new financing arrangements has resulted in a substantial reduction in financing receivables during ~~2022~~2023 and the first three months of ~~2023.~~2024.

For those perpetual license clients not seeking a financing arrangement, the payment schedule of the typical contract is structured to provide for a scheduling deposit due at contract signing, with the remainder of the contracted fees due at various stages of the installation process (delivery of hardware, installation of software and commencement of training, and satisfactory completion of a monthly accounting cycle or end-of-month operation by each respective application, as applicable).

Margin Optimization Efforts

Our core growth strategy includes an element geared towards margin optimization by identifying opportunities to further improve our cost structure by executing against initiatives related to organizational realignment, expanded use of offshore ~~partnerships~~resources and the use of automation to increase the efficiency and value of our associates' efforts.

Initial organizational realignment efforts began during 2021, when we committed to a reduction in force intended to more effectively align our resources with business priorities. Other related initiatives include our ongoing implementation of the Scaled Agile Framework® throughout our EHR product development, implementation and support functions to enhance cohesion, time-to-market and customer satisfaction. This framework is a set of organization and workflow patterns intended to guide enterprises in scaling lean and agile practices and ~~promotes~~promote alignment, collaboration, and delivery across large numbers of agile teams.

The remaining margin optimization initiatives of ~~enhanced leveraging~~expanded utilization of offshore ~~partnerships~~resources and automation have commenced and, to date, have provided meaningful efficiencies to our operations, particularly within RCM. As a service organization, RCM's cost structure is heavily dependent upon human capital, subjecting it to the complexities and risks associated with this resource. Chief among these complexities and risks is the ever-present pressure of wage inflation, which has recently become a reality as national and international economies recover from the economic downturn caused by the COVID-19 pandemic and has compelled the Company to make compensation adjustments that are outside of historical norms. Prior to our October 2023 acquisition of Viewgol, we were solely reliant upon third party partnerships for offshore resources, increasing both the execution risk of this initiative and the related cost of scaling this labor force. With Viewgol as a subsidiary, we have greatly enhanced our control over the resource availability for this initiative and we expect to achieve impressive per-unit cost efficiencies. However, in the near-term, we expect to see additional pressure on margins due to the integration and ramp-up of Viewgol.

We believe that our efforts towards margin optimization are well-timed, enabling a rapid response to actual or expected wage inflation in order to preserve RCM gross margins, but we cannot guarantee that these efforts will fully eliminate any related margin deterioration.

In addition to wage inflation, we are a party to contracts with certain third-party suppliers and vendors that allow for annual price adjustments indexed to inflation. While we continually seek to proactively manage controllable expenses, inflationary pressure on costs has led to, and could lead to, erosion of margins.

~~COVID-19~~

The impact of the COVID-19 pandemic on our operations was broad-sweeping, most notably causing severe deterioration in United States community hospital patient volumes that negatively impacted the revenues, gross margins, and income of our RCM service offerings. While patient volumes have continued to recover and are largely in line with pre-COVID-19 levels, we cannot predict the extent to which our business, results of operations, financial condition or liquidity will ultimately be impacted, including as a result of macro-economic impacts to the global supply chain, labor shortages, and inflationary pressures. However, we continue to assess its impact on our business and continue to actively manage our response. For further details on the potential impact of COVID-19 on our business, refer to "Risk Factors," in Part I, Item 1A of our Annual Report on Form 10-K for the fiscal year ended December 31, 2022.

Results of Operations

In the fourth quarter of 2022, the Company made a number of changes to its organizational structure and management system to align the Company's operating model to its strategic initiatives. With these changes the Company revised its reportable segments to RCM, EHR, and Patient Engagement, but this realignment of the Company's reportable segments did not impact its consolidated financial statements. Throughout this discussion, prior-year results have been recast to conform with the change in reportable segments noted above.

During the first three months of ~~2023,~~2024, we generated revenues of ~~$86.2~~$83.2 million from the sale of our products and services, compared to ~~$77.9~~$86.2 million during the first three months of ~~2022, an increase~~2023, a decrease of ~~11%~~3% that is due to ~~the combination of~~decreased revenues in our EHR segment partially offset by inorganic growth ~~through our recent acquisitions~~in RCM due to the acquisition of ~~TruCode and HRG and organic growth as RCM solutions continue to gain traction in the domestic healthcare landscape. Despite this substantial increase in revenues, net~~Viewgol. Net income (loss) decreased by ~~$5.0~~$5.6 million to ~~$3.1~~a net loss of $2.5 million during the first three months of ~~2023~~2024 from the prior-year period due to the combined effects of (i) increased severance costs associated with strategic efforts to right-size headcount, (ii) increased non-recurring charges largely related to executive leadership reorganization costs and rebranding efforts, (iii) increased interest expense due to acquisition-fueled growth in long-term debt and a rising interest rate environment, (iv) increased costs related to our strategy to migrate to a public cloud environment in order to increase business agility and improve security, ~~(ii)~~and (v) increased amortization of capitalized software development costs, (iii) increased benefits costs related to our transition to fully-insured plan model for our employee health benefits plan, and (iv) increased interest expense due to acquisition-fueled growth in long-term debt and a rising interest rate environment. This decline in net income caused net cash provided by operating activities to decrease by $2.3 million from the prior-year period to $9.5 million, as the cash flow headwinds caused by expansion in accounts receivable were partially offset by timing-related expansion in accounts payable.

costs.

The following table sets forth certain items included in our results of operations for the three months ended March 31, ~~2023~~2024 and ~~2022,~~2023, expressed as a percentage of our total revenues for these periods:

Three Months Ended March 31,
2023 2022
(In thousands) Amount % Sales Amount % Sales
INCOME DATA:
Sales revenues:
RCM 48,631 56.4 % 40,511 52.0 %
EHR 35,191 40.8 % 34,763 44.6 %
Patient engagement 2,411 2.8 % 2,597 3.3 %
Total sales revenues 86,233 100.0 % 77,871 100.0 %
Costs of sales:
RCM 27,183 31.5 % 20,398 26.2 %
EHR 16,348 19.0 % 15,339 19.7 %
Patient engagement 646 0.7 % 944 1.2 %
Total costs of sales 44,177 51.2 % 36,681 47.1 %
Gross profit 42,056 48.8 % 41,190 52.9 %
Operating expenses:
Product development 9,836 11.4 % 8,064 10.4 %
Sales and marketing 6,959 8.1 % 7,042 9.0 %
General and administrative 14,952 17.3 % 13,426 17.2 %
Amortization of acquisition-related intangibles 4,014 4.7 % 3,672 4.7 %
Total operating expenses 35,761 41.5 % 32,204 41.4 %
Operating income 6,295 7.3 % 8,986 11.5 %
Other income (expense):
Other income 267 0.3 % 157 0.2 %
Gain on contingent consideration — — % 1,250 1.6 %
Interest expense (2,669) (3.1) % (917) (1.2) %
Total other (expense) income (2,402) (2.8) % 490 0.6 %
Income before taxes 3,893 4.5 % 9,476 12.2 %
Provision for income taxes 809 0.9 % 1,363 1.8 %
Net income $ 3,084 3.6 % $ 8,113 10.4 %

~~Three Months Ended March 31, 2023 Compared with Three Months Ended March 31, 2022~~

~~Revenues~~

~~Total revenues for the three months ended March 31, 2023 increased by $8.4 million, or approximately 11%, compared to the three months ended March 31, 2022.~~

RCM revenues increased by $8.1 million, or 20%, compared to the first quarter of 2022, as acquisition-fueled growth added to the organic growth of our RCM offerings. HRG, acquired in March 2022, contributed only $3.8 million in revenues during the first quarter of 2022 compared to $9.9 million during the first quarter of 2023. Organic revenue growth of $2.0 million, or 5%, has materialized as our hospital clients operate in an environment typified by rising costs and increased complexity and are increasingly seeking to alleviate themselves of the ever-increasing administrative burden of operating their own business office functions.


	Three Months Ended March 31,
	2024				2023
(In thousands)	Amount		% Sales		Amount		% Sales
INCOME DATA:
Revenues
RCM	$	53,038	63.7	%	$	48,631	56.4	%
EHR	28,022		33.7	%	35,191		40.8	%
Patient Engagement	2,187		2.6	%	2,411		2.8	%
Total revenues	83,247		100.0	%	86,233		100.0	%
Expenses
Costs of revenue (exclusive of amortization and depreciation)
RCM	29,597		35.6	%	27,183		31.5	%
EHR	11,287		13.6	%	16,348		19.0	%
Patient Engagement	875		1.1	%	646		0.7	%
Total costs of revenue (exclusive of amortization and depreciation)	41,759		50.2	%	44,177		51.2	%
Product development	10,689		12.8	%	8,352		9.7	%
Sales and marketing	6,592		7.9	%	6,957		8.1	%
General and administrative	19,396		23.3	%	14,453		16.8	%
Amortization	5,869		7.1	%	5,500		6.4	%
Depreciation	400		0.5	%	499		0.6	%
Total expenses	84,705		101.8	%	79,938		92.7	%
Operating income (loss)	(1,458)		(1.8)	%	6,295		7.3	%
Other income (expense):
Other income	1,422		1.7	%	267		0.3	%


Interest expense	(4,072)		(4.9)	%	(2,669)		(3.1)	%
Total other income (expense)	(2,650)		(3.2)	%	(2,402)		(2.8)	%
Income (loss) before taxes	(4,108)		(4.9)	%	3,893		4.5	%
Provision (benefit) for income taxes	(1,592)		(1.9)	%	809		0.9	%
Net income (loss)	$	(2,516)	(3.0)	%	$	3,084	3.6	%

3034

~~EHR~~Three Months Ended March 31, 2024 Compared with Three Months Ended March 31, 2023

Revenues

Total revenues for the three months ended March 31, 2024 decreased by $3.0 million compared to the three months ended March 31, 2023.

RCM revenues increased by ~~$0.4~~$4.4 million, or 1%9%, compared to the first quarter of ~~2022,~~2023 due to the acquisition of Viewgol, which increased RCM revenue by $4.7 million. Revenues excluding Viewgol decreased by $0.3 million. The decline was driven by customer attrition and was partially offset by new contracts. Recurring RCM revenues were $51.7 million, or 97.5% of total RCM revenues.

EHR revenues decreased by $7.2 million, or 20%, compared to the first quarter of 2023, and were comprised of the following during the respective periods:

Three Months Ended March 31,

(In thousands)

2023

2022

(In thousands)

2024

2023

Recurring EHR revenues (1)

Acute Care EHR

27,613

27,364

Post-acute Care EHR

3,906

3,895

Total recurring EHR revenues

31,519

31,259

Non-recurring EHR revenues (2)

Acute Care EHR

3,292

3,028

Acute Care EHR

Post-acute Care EHR

380

476

Total non-recurring EHR revenues

3,672

3,504

Total EHR revenue

35,191

34,763

Total EHR revenues

(1) Mostly comprised of support and maintenance, third-party subscriptions, and SaaS revenues.

(2) Mostly comprised of installation revenues from the sale of our acute care and post-acute care EHR solutions and related applications under a perpetual (non-subscription) licensing model.

Recurring EHR revenues ~~increased~~decreased by ~~$0.3~~$5.0 million, or 1%16%, compared to the first quarter of ~~2022. While~~2023. The decrease is driven by the sale of American HealthTech, Inc. in January of 2024, which caused a decrease in Post-acute Care ~~EHR~~ recurring revenues ~~were relatively flat compared to the prior-year period,~~of $3.3 million. Acute Care EHR ~~recurring~~ revenues ~~increased~~decreased by ~~$0.2~~$1.7 million ~~or 1%,~~primarily as ~~continued efforts~~a result of a decline in support revenues due to ~~emphasize~~customer migration to SaaS arrangements ~~have led~~and attrition of customers using our Centriq platform which is set to be sunset at the ~~accumulation~~end of ~~significant sources of recurring revenue.~~2024.

Non-recurring EHR revenues ~~increased~~decreased by ~~$0.2~~$2.1 million, or 5%58%, compared to the first quarter of ~~2022. While Post-acute Care EHR~~2023. The consequence of our continued focus on increasing recurring revenues has been the de-emphasizing of nonrecurring, ~~revenues decreased by $0.1~~perpetual license sales. In addition, $0.3 million ~~compared~~of the decrease is attributable to the ~~prior-year period, Acute Care~~sale of our Post-acute EHR ~~non-recurring revenues increased by $0.3 million, or 9%, behind increased strength~~business in ~~add-on sales.~~January 2024.

Patient Engagement revenues decreased by $0.2 million, or 7%9%, ascompared to the ~~first quarter~~prior year period due the renewal timing of ~~2022 benefited from non-recurring service revenue related to onboarding two significant clients.~~annual licenses.

Costs of ~~Sales~~Revenue (exclusive of amortization and depreciation)

Total costs of ~~sales increased~~revenue (exclusive of amortization and depreciation) decreased by ~~$7.5~~$2.4 million compared to the first quarter of ~~2022.~~2023. As a percentage of total revenues, costs of ~~sales increased~~revenue (exclusive of amortization and depreciation) decreased to ~~51%~~50% of revenues during the first quarter of ~~2023~~2024 compared to ~~47%~~51% during the first quarter of ~~2022.~~2023.

~~Our costs~~Costs associated with our RCM ~~sales and support~~revenues increased by ~~$6.8~~$2.4 million, or ~~33%~~9%, compared to the first quarter of ~~2022, primarily driven by our recent acquisition~~2023, as a result of HRG and the costs necessary to support the related revenues. The remaining cost increases for RCM are organic in nature, caused by resource expansion necessitated by the growing customer base. The gross margin on these services decreased to 44% in the first quarter of 2023 compared to 50% during the first quarter of 2022, with the primary factors being (i) the addition of HRG, which is comprised of mostly lower margin services; (ii) organic revenue growth in the trailing twelve months has largely come from lower margin services revenue streams; (iii) the loss of a single large customer with a margin profile well beyond our typical customer margin profile; (iv) increased costs of sales from Viewgol of $2.6 million. Costs associated with ~~enhancing our compliance function within~~revenues excluding Viewgol decreased by $0.2 million primarily due to the ~~RCM business unit to accommodate scale; and (v) across-the-board wage increases during mid-2022 that were outside~~increased utilization of ~~our normal business practice and in response to heightened~~offshore labor ~~market challenges at that time.~~resources.

Costs ofassociated with our EHR ~~system sales and support increased~~revenues decreased by ~~$1.0~~$5.1 million, or 7%31%, compared to the first quarter of ~~2022,~~2023, primarily ~~driven by increased amortization~~due to (i) the sale of ~~accumulated contract fulfillment costs. The related gross margins~~American HealthTech, Inc. in January 2024, which decreased payroll and software costs, (ii) our vendor savings initiative which led to ~~54%~~software expense reductions, and (iii) headcount reduction as a result of our voluntary early retirement program in ~~the first quarter of 2023 from 56% in the first quarter of 2022.~~

Costs of Patient Engagement sales and support decreased by $0.3 million, or 32%, as we experienced heightened resource needs during the first quarter of 2022 to support an aggressive onboarding schedule related to recent contract wins. With these costs abating during the trailing twelve months, the related gross margins increased to 73% in the first quarter of 2023 from 64% in the first quarter of 2022.2023.

3135

Costs associated with our Patient Engagement revenues were effectively flat, increasing by only $0.2 million compared to the first quarter of 2023.

Product Development

Product development expenses consist primarily of compensation and other employee-related costs (including stock-based compensation) and infrastructure costs incurred, but not capitalized, for new product development and product enhancements. Product development costs increased by ~~$1.8~~$2.3 million, or ~~22%~~28%, compared to the first quarter of ~~2022,~~2023, primarily due to a decrease in capitalizable projects such as the sunsetting of Centriq compared to 2023 and increased costs related to our strategy to migrate to a public cloud ~~environment~~environment. Centriq is a web-based acute-care EHR platform. We are discontinuing support and ~~increased amortization~~services of ~~capitalized software development costs. While upsizing our development talent caused payroll and related costs~~the Centriq platform as of December 31, 2024.Many of the clients that used Centriq have already migrated to ~~increase by $1.5 million, or 19%, between~~ the ~~first quarter of 2022 and the first quarter of 2023, this cost increase was effectively offset by higher product development labor capitalization.~~TruBridge EHR platform.

Sales and Marketing

Sales and marketing costs ~~remained relatively unchanged, decreasing~~decreased by ~~$0.1~~$0.4 million, or 1%5%, compared to the first quarter of ~~2022.~~2023, driven by reduced payroll and marketing program costs.

General and Administrative

General and administrative expenses increased by ~~$1.5~~$4.9 million, or ~~11%~~34%, compared to the first quarter of ~~2022. Prior~~2023. The increase was partially driven by the acquisition of Viewgol resulting in $0.9 million of incremental expense. The increase was further driven by (i) an increase in non-recurring severance costs of $1.7 million, (ii) an increase in non-recurring expenses of $1.1 million related to ~~2023, our employee health benefits plan was administered~~executive transformation and rebranding efforts, (iii) and increased bad debt reserve of $0.7 million as a ~~self-insured plan, with the Company bearing the risk~~result of claims volatility (partially limited by related stop-loss insurance, as is industry norm). As a result, the related quarterly costs ranged from a low of $2.9 million in the first quarter of 2022 to a high of $4.8 million in the fourth quarter of 2022, with an annual 2022 quarterly average of $4.0 million (averaging $4.4 million per quarter during the last nine months of the year, which included full-period activity related to the HRG acquisition). Effective January 1, 2023, our employee health benefits plan is now administered as a fully-insured plan, with full risk transfer to the health insurance carrier related to claims volatility. The cost of this fully-insured plan during the first quarter of 2023 was $4.2 million, an increase of $1.3 million, or 45%, compared to the costs of the prior self-insured plan during the first quarter of 2022.increased aged receivables.

Amortization ~~of Acquisition-Related Intangibles~~& Depreciation

~~Amortization~~Combined amortization and depreciation expense ~~associated with acquisition-related intangible assets~~ increased by $0.3 million, or 9%5%, ~~compared to the first quarter of 2022, due mostly to the amortization of intangibles acquired~~as increasing capitalized software development asset balances resulted in an increase in the ~~HRG acquisition.~~

~~Total Operating Expenses~~

~~As a percentage of total revenues, total operating expenses remained relatively flat, increasing to 41.5% of revenues in the first quarter of 2023, compared to 41.4% in the first quarter of 2022.~~related amortization.

Total Other Income (Expense)

Total other ~~income (expense) decreased to~~ expense ~~of $2.4~~increased $0.3 million during the first quarter of ~~2023~~2024 compared to ~~income of $0.5 million during~~ the first quarter of ~~2022. A rising~~2023, The change was driven by an increased in interest expense $1.4 million offset by gain on sale of AHT of $1.3 million. Interest expense was effected by interest rate environment and a higher level of funded debt caused a $1.8 million increase in interest expense. Additionally, during the first quarter of 2022, $1.3 million of the original $2.5 million contingent consideration estimated in determining the TruCode purchase price was reversed as updated estimates of TruCode's earnings over the earnout period were less than estimated on the date of acquisition. There were no such adjustments to contingent consideration arrangements recorded during the first quarter of 2023.debt.

Income (Loss) Before Taxes

As a result of the foregoing factors, income (loss) before taxes decreased by ~~$5.6~~$8.0 million, to a loss before taxes of $4.1 million in the first quarter of 2024 compared to income before taxes of $3.9 million in the first quarter of ~~2023 compared to $9.5 million in the first quarter of 2022.~~2023.

Provision (Benefit) for Income Taxes

Our effective tax rate for the three months ended March 31, ~~2023~~2024 increased to ~~20.8%~~39.4% from ~~14.4%~~20.8% for the three months ended March 31, ~~2022. A non-taxable gain of $1.25 million resulting from a partial reversal~~2023, with the largest contributing factor being the impact of the ~~TruCode earnout benefited our~~gain recorded on the sale of American HealthTech, Inc. Also impacting the effective tax rate ~~by 2.8% for~~is the ~~three months ended March 31, 2022. Additionally, changes in~~research and development (“R&D”) tax credit. This credit, which is not correlated with taxable income, ~~tax benefits related to stock based compensation~~ resulted in ~~a 2.5% increase in~~an incremental benefit of 24.2% during the first quarter of ~~2023's effective tax rate compared to~~2024 over the corresponding benefit during the first quarter of ~~2022, and~~2023. In periods with taxable income, the ~~first quarter of 2023 experienced a shortfall in~~benefit from the R&D tax credit serves to reduce income tax ~~benefits related~~expense, thereby lowering the effective tax rate. However, in periods with taxable loss, the benefit from the R&D tax credit serves to ~~stock based compensation,~~increase the income tax benefit, thereby increasing the ~~period's~~ effective tax ~~rate by 1.3%. Conversely, the first quarter of 2022 experienced a windfall in income tax benefits related to stock based compensation, decreasing the period's effective tax rate by 1.2%.~~

rate.

Net Income (Loss)

Net income (loss) for the first quarter of ~~2023~~2024 decreased by ~~$5.0~~$5.6 million to ~~$3.1~~a net loss of $(2.5) million, or ~~$0.21~~$(0.17) per basic and diluted share, compared with net income of ~~$8.1~~$3.1 million, or ~~$0.55~~$0.21 per basic and diluted share, for the first quarter of ~~2022. Net income represented 4% of revenue for the first quarter of 2023, compared to 10% of revenue for the first quarter of 2022.~~2023.

Supplemental Segment Information

Our reportable segments have been determined in accordance with ASC 280 - Segment Reporting. We have three reportable operating segments: RCM, EHR, and Patient Engagement. We evaluate each of our three operating segments based on segment revenues and segment adjusted EBITDA.

Adjusted EBITDA consists of GAAP net income as reported and adjusts for (i) deferred revenue purchase accounting adjustments arising from purchase allocation adjustments related to business acquisitions; (ii) depreciation expense; (iii) amortization of software development costs; (iv) amortization of acquisition-related intangible assets; (v) stock-based compensation; (vi) severance and other non-recurring charges; (vii) interest expense and other, net; (viii) ~~gain~~impairment of goodwill; (ix) impairment of trademark intangibles; (x) (gain) loss on contingent consideration; and ~~(ix)~~(xi) the provision (benefit) for income taxes. The segment measurements provided to and evaluated by the chief operating decision makers ~~("CODM"~~(“CODM”) are described in Note 17 to- Segment Reporting of the condensed consolidated financial statements. These results should be considered in addition to, and not as a substitute for, results reported in accordance with GAAP.

The following table presents a summary of the revenues and adjusted EBITDA of our three operating segments for the three months ended March 31, ~~2023~~2024 and ~~2022:~~2023:


		Three Months Ended March 31,				Change
		2023		2022		$		%
		Three Months Ended March 31,
		Three Months Ended March 31,
		Three Months Ended March 31,
		2024
		2024
		2024
(In thousands)
(In thousands)
(In thousands)	(In thousands)
Revenues by segment:	Revenues by segment:
Revenues by segment:
Revenues by segment:
RCM
RCM
RCM	RCM	$	48,631	$	40,511	$	8,120	20	%
EHR	EHR	35,191		34,763		428		1	%
EHR
EHR
Patient Engagement
Patient Engagement
Patient Engagement	Patient Engagement	2,411		2,597		(186)		(7)	%

Adjusted EBITDA by segment:	Adjusted EBITDA by segment:

Adjusted EBITDA by segment:

Adjusted EBITDA by segment:
RCM
RCM
RCM	RCM	$	7,898	$	9,581	$	(1,683)	(18)	%
EHR	EHR	6,157		6,163		(6)		—	%
EHR
EHR
Patient Engagement
Patient Engagement
Patient Engagement	Patient Engagement	588		409		179		44	%

Segment Revenues

Refer to the corresponding discussion of revenues for each of our reportable segments previously provided under the Revenues heading of this Management's Discussion and Analysis. There are no intersegment revenues to be eliminated in computing segment revenue.

Segment Adjusted EBITDA - Three Months Ended March 31, ~~2023~~2024 Compared with Three Months Ended March 31, ~~2022~~2023

RCM adjusted EBITDA decreased by ~~$1.7~~$1.5 million, or 18%, compared to the first quarter of ~~2022. Revenue growth~~2023. Gross margin was relatively flat during the first three months of 20% was partially offset by a 550 basis point decrease in gross margins as growth materialized from lower-margin, resource-intensive service lines. This decrease in gross margins combined with expanded2024, when compared to the first three months of 2023, while expanding operating ~~expenses~~costs contributed to ~~exert~~the downward pressure on adjusted ~~EBITDA despite a considerable increase in revenues.~~EBITDA.

EHR adjusted EBITDA ~~remained relatively flat. Although gross margins~~ decreased by ~~240 basis points, the EHR segment benefited from decreased sales and marketing and general and administrative expenses in the first quarter of 2023~~$3.2 million, or 52%, compared to the first quarter of ~~2022 as~~2023. The primary driver of the ~~higher growth RCM segment absorbed an increased proportion~~decrease in adjusted EBITDA was declining revenues of ~~these operating expenses.~~$7.2 million partially driven by the sale of American HealthTech, Inc. in January 2024 which led to a revenue decrease of $3.6 million. Support and installation revenues accounted for a further decrease of $3.6 million of revenue due to the shift to SaaS arrangements and lower installation volume.

Patient Engagement adjusted EBITDA ~~increased~~decreased to $0.1 million from $0.6 million, primarily driven by a reduction of revenue of $0.2 million ~~or 44%. Despite a 7% decrease~~and lower margins in ~~revenues, a 950 basis point improvement in gross margins, primarily due to~~ the ~~aforementioned decrease in Patient Engagement costs~~first three months of ~~sales, positively impacted adjusted EBITDA.~~2024.

Liquidity and Capital Resources

Sources of Liquidity

As of March 31, 2023, our principal sources of liquidity consisted of cash and cash equivalents of $6.8 million and our remaining borrowing capacity under the revolving credit facility of $86.3 million, compared to $7.0 million of cash and cash equivalents and $86.3 million of remaining borrowing capacity under the revolving credit facility as of December 31, 2022. In January 2016, we entered into a syndicated credit agreement which provided for a $125 million term loan facility and a $50 million revolving credit facility. On June 16, 2020, we entered into an Amended and Restated Credit Agreement that increased the aggregate principal amount of our credit facilities to $185 million, which included a $75 million term loan facility and a $110 million revolving credit facility. On May 2, 2022, we entered into a First Amendment to the Amended Restated Credit Agreement that further increased2024, the aggregate principal amount of our credit facilities to $230 million, which included a $70 million term loan facility and a $160 million revolving credit facility.

As of March 31, ~~2023,~~2024, we had ~~$140.2~~$186.4 million in principal amount of indebtedness outstanding under the credit facilities. ~~We believe that our~~

As of March 31, 2024 we had cash and cash equivalents of ~~$6.8~~$4.1 million and remaining borrowing capacity under the revolving credit facility of $36.6 million, compared to $3.8 million of cash and cash equivalents and $24.3 million of remaining borrowing capacity under the revolving credit facility as of ~~March~~December 31, ~~2023,~~2023. We believe that these funding sources, taken together with the future operating cash flows of the combined entity, ~~and our remaining borrowing capacity under the revolving credit facility of $86.3 million as of March 31, 2023, taken together,~~ provide adequate resources to fund ongoing cash requirements for the next twelve months and beyond. We cannot provide assurance that our actual cash requirements will not

be greater than we expect as of the date of filing of this Form 10-Q. If sources of liquidity are not available or if we cannot generate sufficient cash flow from operations during the next twelve months, we may be required to obtain additional sources of funds through additional operational improvements, capital market transactions, asset sales or financing from third parties, a combination thereof or otherwise. We cannot provide assurance that these additional sources of funds will be available or, if available, would have reasonable terms. Aside from normal operating cash requirements, obligations under our Credit Agreement (as discussed below) and operating leases, and opportunistic uses of capital in share repurchases and business acquisition transactions, we do not have any material cash commitments or planned cash commitments. Although the Company currently has no obligations related to planned acquisitions, the Company's strategy includes the potential for future acquisitions, which may be funded ~~thorough~~through draws on the credit facilities or the use of the other sources of liquidity described above.

On October 16, 2023, we made a draw of $41.0 million on the revolving credit facility in connection with the closing of the Viewgol acquisition, leaving a remaining $40.6 million of available borrowing capacity under the revolving credit facility as of that date. A portion of the proceeds from the draw, together with available cash on hand, was used by TruBridge to make the various required payments at the closing of the acquisition. During February of 2024, the Company used a portion of the proceeds received from the sale of American HealthTech, Inc. to repay $7.0 million of the outstanding balance of the revolving credit facility.

Operating Cash Flow Activities

Net cash provided by operating activities decreased by ~~$2.3~~$11.5 million from ~~$11.8 million provided by operations for the three months ended March 31, 2022 to~~ $9.5 million provided by operations for the three months ended March 31, ~~2023.~~2023 to $(2.0) million used in operations for the three months ended March 31, 2024. The decrease in cash flows provided by operations is primarily due to the aforementioned decrease in net income ~~as the cash flow headwinds caused by expansion in~~combined with slower collection activity on accounts ~~receivable were partially offset by timing-related expansion in accounts payable.~~receivable.

Investing Cash Flow Activities

Net cash ~~used in~~provided by investing activities ~~decreased~~increased by ~~$41.4~~$22.6 million, with ~~$6.2~~$16.4 million ~~used in~~provided during the three months ended March 31, ~~2023~~2024, compared to ~~$47.7~~$6.2 million used during the three months ended March 31, ~~2022. Most notably, we completed our $43.6~~2023. The increase in cash provided by investing activities is primarily the result of the sale of American HealthTech, Inc. which resulted in a net cash inflow of $21.4 million ~~acquisition of HRG during~~in the ~~first quarter of 2022. Additionally, cash outflows related to capitalized software development efforts increased from $4.3 million during the first~~ three months ~~of 2022 to $6.2 million during the first three months of 2023 as our workload mix has shifted away from addressing deficiencies~~ended March 31, 2024 coupled with a decrease in legacy code related to existing applications towards adding features and functionalities to our cloud-native solutions and increased development efforts related to non-customer-facing, internal-use software.investments in software development.

Financing Cash Flow Activities

During the three months ended March 31, ~~2023,~~2024, our financing activities were a net use of cash in the amount of $14.1 million, as $15.4 million in borrowings from our revolving line of credit were offset by long-term debt principal payments of $28.6 million and $0.3 million used to repurchase shares of our common stock, which are treated as treasury stock. Financing activities were a net use of cash in the amount of $3.4 million during the three months ended March 31, 2023, as $2.5 million was used to repurchase shares of our common stock, which are treated as treasury stock, while long-term debt principal payments totaled $0.9 million. Financing activities were a net provision of $40.4 million during the three months ended March 31, 2022, as $48.0 million in borrowings from our revolving line of credit were partially offset by long-term principal payments of $5.9 million and $1.7 million used to repurchase shares of our common stock.

On September 4, 2020, our Board of Directors approved a stock repurchase program to repurchase up to $30.0 million in aggregate amount of the Company's outstanding shares of common stock through open market purchases, privately-negotiated transactions, or otherwise in compliance with Rule 10b-18 under the Securities Exchange Act of 1934, as amended. On July 27, 2022, our Board of Directors extended the expiration of the stock repurchase program to September 4, 2024. These shares may be purchased from time to time throughout the duration of the stock repurchase program depending upon market conditions. Our ability to repurchase shares is subject to compliance with the terms of our Amended and Restated Credit Agreement. Concurrent with the authorization of this stock repurchase program, the Board of Directors opted to indefinitely suspend all quarterly dividends.

Credit Agreement

As of March 31, ~~2023,~~2024, we had ~~$66.5~~$63.0 million in principal amount outstanding under the term loan facility and ~~$73.7~~$123.4 million in principal amount outstanding under the revolving credit facility. Each of our credit facilities continues to bear interest at a rate per annum equal to an applicable margin plus, at our option, either (1) the Adjusted SOFR rate for the relevant interest period, subject to a floor of 0.50%, (2) an alternate base rate determined by reference to the greater of (a) the prime lending rate of Regions, (b) the federal funds rate for the relevant interest period plus one half of one percent per annum and (c) the one month SOFR rate, subject to the aforementioned floor, plus one percent per annum, or (3) a combination of (1) and (2). The applicable margin for SOFR loans and the letter of credit fee ranges from 1.8% to 3.0%. The applicable margin for base rate loans ranges from 0.8% to 2.0%, in each case based on the Company's consolidated net leverage ratio. As of March 31, 2024, the revolving credit facility had an average interest rate of 8.42%

Our credit facilities are secured pursuant to the Amended and Restated Credit Agreement, dated as of June 16, 2020, among the parties identified as obligors therein and Regions, as collateral agent, on a first priority basis by a security interest in substantially all of the tangible and intangible assets (subject to certain exceptions) of the Company and certain subsidiaries of the Company, as guarantors (collectively, the “Subsidiary Guarantors”), including certain registered intellectual property and the capital stock of certain of the Company’s direct and indirect subsidiaries. Our obligations under the Amended and Restated Credit Agreement are also guaranteed by the Subsidiary Guarantors.

The First Amendment provides incremental facility capacity of $75 million, subject to certain conditions. The Amended and Restated Credit Agreement, as amended by the First Amendment, includes a number of restrictive covenants that, among other things and in each case subject to certain exceptions and baskets, impose operating and financial restrictions on the Company and the Subsidiary Guarantors, including the ability to incur additional debt; incur liens and encumbrances; make certain restricted payments, including paying dividends on the Company's equity securities or payments to redeem, repurchase, or retire the Company's equity securities (which are subject to our compliance, on a pro forma basis to give effect to the restricted payment, with the fixed charge coverage ratio and consolidated net leverage ratio described below); enter into certain restrictive agreements; make investments, loans and acquisitions; merge or consolidate with any other person; dispose of assets; enter into sale and leaseback transactions; engage in transactions with affiliates; and materially alter the business we conduct. The First Amendment requires the Company to maintain a minimum fixed charge coverage ratio of 1.25:1.00 throughout the duration of such agreement. Under the First Amendment, the Company is required to comply with a maximum consolidated net leverage ratio of ~~3.75:1.00 for each quarter through March 31, 2023, after which time the maximum consolidated net leverage ratio will be~~ 3.50:1.00. Further, under the First Amendment, in connection with any acquisition by the Company exceeding $25 million, the Company may elect to increase the maximum permitted consolidated net leverage ratio for the fiscal quarter in which the acquisition occurs and each of the following three fiscal quarters by 0.50:1.00 above the otherwise permitted maximum. If the consolidated net leverage ratio is less than 2.50:1:00, there is no limit on the incremental facility. The Amended and Restated Credit Agreement also contains customary representations and warranties, affirmative covenants and events of default. ~~We believe that we were in compliance with the covenants contained in such agreement as of March 31, 2023.~~ On March 10, 2023, the calculation of the fixed charge coverage ratio was amended to specifically exclude from the definition of fixed charges the Company's share repurchases conducted during the third and fourth quarters of 2022.

As of September 30, 2023, we were not in compliance with the fixed charge coverage ratio required by the Amended and Restated Credit Agreement. On November 8, 2023, the Company and the Subsidiary Guarantors entered into a Waiver with Regions Bank, as administrative agent, and various other lenders, which provided for a one-time waiver of this failure as an event of default. As of December 31, 2023, the Company was similarly not in compliance with the fixed charge coverage ratio required by the Amended and Restated Credit Agreement and a one-time waiver was provided in conjunction with the Fourth Amendment described below. On January 16, 2024, the definition of "Consolidated EBITDA" under the Amended and Restated Credit Agreement was modified to allow for more cost exclusions related to acquisitions and other nonrecurring events and to release American HealthTech, Inc. ("AHT") from its obligations as a Subsidiary Guarantor in connection with the closing of our sale of AHT. On February 29, 2024, the definition of “Consolidated EBITDA” was further amended, pursuant to the Fourth Amendment to the Amended and Restated Credit Agreement. The Fourth Amendment decreased the required consolidated fixed charge coverage ratio from 1.25:1.00 to 1.15:1.00 for each fiscal quarter ending March 31, 2024 through and including December 31, 2024. We believe that we were in compliance with the covenants contained in the Amended and Restated Credit Agreement as of March 31, 2024.

Any failure by us to comply with this or another covenant in the future may result in an event of default. There can be no assurance that we will be able to continue to comply with this covenant or obtain amendments or waivers to avoid future covenant violations, or that such amendments or waivers will be available on commercially acceptable terms.

The First Amendment removed the requirement that the Company mandatorily prepay the credit facilities with excess cash flow generated during the prior fiscal year. The Company is permitted to voluntarily prepay the credit facilities at any time without

penalty, subject to customary “breakage” costs with respect to prepayments of SOFR rate loans made on a day other than the last day of any applicable interest period.

Backlog

Backlog consists of revenues we reasonably expect to recognize over the next twelve months under existing contracts. The revenues to be recognized may relate to a combination of one-time fees for system sales and recurring fees for support and maintenance and RCM services. As of March 31, ~~2023,~~2024, we had a twelve-month backlog of approximately $8$11 million in connection with non-recurring system purchases and approximately ~~$324~~$321 million in connection with recurring payments under support and maintenance and RCM services. As of March 31, ~~2022,~~2023, we had a twelve-month backlog of approximately $6$8 million in connection with non-recurring system purchases and approximately $324 million in connection with recurring payments under support and maintenance and RCM services.

Bookings

Bookings is a key operational metric used by management to assess the relative success of our sales generation efforts, and were as follows for the three months ended March 31, ~~2023~~2024 and ~~2022:~~2023:

Three Months Ended March 31,

(In thousands)

2023

2022

RCM (1)

12,100

8,573

RCM (1)

EHR(2)

8,318

10,246

Patient engagement (1)

476

1,578

EHR(2)

Patient Engagement (1)

Total bookings

20,894

20,397

(1) Generally calculated as the total contract price (for non-recurring, project-related amounts) and annualized contract value (for recurring amounts).

(2) Generally calculated as the total contract price (for system sales) including annualized contract value (for support) for perpetual license system sales and total contract price for SaaS sales.

RCM

RCM bookings during the first quarter of ~~2023~~2024 increased by $3.5 million, or 41%, from the first quarter of 2022 as we experienced strength in bookings from our existing EHR customer base and new sales of our TruCode Encoder products. The increasing complexity of our typical customer's hospital revenue cycle combined with domestic labor shortages have spurred growing demand for outsourced RCM services, which has resulted in increased bookings from within our EHR customer base of $1.7 million, or 41%. TruCode, acquired in May 2021, continues to establish itself as a provider of a competitive solution in an industry heavily dominated by a small number of suppliers. With a renewed focus on selling this high-margin product, bookings related to TruCode increased to $1.8 million in the first quarter of 2023 from slightly more than $0.1 million in the first quarter of 2022.

~~EHR bookings during the first quarter of 2023 decreased by $1.9~~$2.3 million, or 19%, from the first quarter of ~~2022, primarily due to a $2.1~~2023 as the relative strength in bookings from healthcare providers utilizing competing EHR products ("net-new") was outpaced by declining bookings from our existing EHR customer base ("cross-sell"). Cross-sell bookings decreased by $0.5 million, ~~decrease in Acute Care EHR bookings resulting from a challenging decision environment for new Acute Care EHR system~~or 9%, experiencing uncharacteristically high volatility as the pace of prospective sales ~~arrangements.~~decisions slowed.

~~Patient engagement~~EHR

EHR bookings ~~decreased~~increased by ~~$1.1~~$1.3 million during the first quarter of 2024, or ~~70%~~18%, compared to the first quarter of ~~2022. The~~2023. Acute Care EHR bookings increased by $2.6 million compared to the first quarter of ~~2022 benefited from one reseller's purchases~~2023, primarily due to add-on and new business sales. Post-acute Care EHR bookings declined by $1.3 million due to the sale of ~~block licenses for~~AHT in January of 2024.

Patient Engagement

Patient engagement bookings increased by $0.1 million during the ~~deployment~~first quarter of ~~Get Real Health's products in Canada, with no such large purchases in~~2024 compared to the first quarter of 2023. As a relatively small operator in a still-nascent market, volatility in bookings is expected to remain a characteristic of our patient engagement business as the industry matures and the business grows to scale.

Critical Accounting Policies and Estimates

Our Management Discussion and Analysis is based upon our condensed consolidated financial statements, which have been prepared in accordance with U.S. GAAP. The preparation of these financial statements requires us to make subjective or complex judgments that may affect the reported financial condition and results of operations. We base our estimates on historical experience and other assumptions that we believe to be reasonable under the circumstances, the results of which form the basis for making judgments about the reported values of assets, liabilities, revenues, expenses and other financial amounts that are not readily apparent from other sources. Actual results may differ from these estimates and these estimates may differ under different assumptions or conditions. We continually evaluate the information used to make these estimates as our business and the economic environment changes.

In our Annual Report on Form 10-K for the year ended December 31, ~~2022,~~2023, we identified our critical accounting ~~polices~~policies and estimates related to revenue recognition, allowance for credit losses, ~~estimates,~~ business combinations, including ~~purchased~~valuation of intangible assets and goodwill, and software development costs. There have been no significant changes to these critical accounting policies during the three months ended March 31, ~~2023.~~2024.


Item 3.			Quantitative and Qualitative Disclosures about Market Risk.

Our exposure to market risk relates primarily to the potential fluctuations in the Secured Overnight Financing Rate ("SOFR"), which replaced the British Bankers Association London Interbank Offered Rate ("LIBOR") as the new benchmark interest rate for our credit facilities. We had ~~$140.2~~$186.4 million of outstanding borrowings under our credit facilities with Regions Bank at March 31, ~~2023.~~2024. The term loan facility and revolving credit facility bear interest at a rate per annum equal to an applicable margin plus, at our option, either (1) the Adjusted SOFR rate for the relevant interest period, subject to a floor of 0.50%, (2) an alternate base rate determined by reference to the greater of (a) the prime lending rate of Regions, (b) the federal funds rate for the relevant interest period plus one half of one percent per annum and (c) the one month SOFR rate, subject to the aforementioned floor, plus one percent per annum, or (3) a combination of (1) and (2). Accordingly, we are exposed to fluctuations in interest rates on borrowings under the credit facilities. A one hundred basis point change in interest rate on our borrowings outstanding as of March 31, ~~2023~~2024 would result in a change in interest expense of approximately ~~$1.4~~$1.9 million annually.

We did not have investments as of March 31, 2024 and do not utilize derivative financial instruments to manage our interest rate risks.


Item 4.			Controls and Procedures.

Evaluation of Disclosure Controls and Procedures

We maintain disclosure controls and procedures that are designed to provide reasonable assurance that the information required to be disclosed by us in reports that we file or submit under the Securities Exchange Act of 1934, as amended (the "Exchange Act"), is recorded, processed, summarized and reported within the time periods specified in the rules and forms promulgated by the Securities and Exchange Commission, and that such information is accumulated and communicated to our management, including our Chief Executive Officer and Chief Financial Officer, as appropriate to allow timely decisions regarding required disclosure. Because of the inherent limitations to the effectiveness of any system of disclosure controls and procedures, no evaluation of disclosure controls and procedures can provide absolute assurance that all control issues and instances of fraud, if any, with a company have been prevented or detected on a timely basis. Even disclosure controls and procedures determined to be effective can only provide reasonable assurance that their objectives are achieved.

As of the end of the period covered by this report, we carried out an evaluation, under the supervision and with the participation of our management, including our Chief Executive Officer and Chief Financial Officer, of the effectiveness of the design and operation of our disclosure controls and procedures (as defined in Exchange Act Rule 13a-15(e)) pursuant to Rule 13a-15 of the Exchange Act. Based upon that evaluation, our Chief Executive Officer and Chief Financial Officer concluded that our disclosure controls and procedures ~~are~~were effective at the reasonable assurance level.

Changes in Internal Control over Financial Reporting

~~There~~On October 16, 2023, we acquired Viewgol, as further described in Note 3 - Revenue Recognition of the consolidated financial statements. We continue to integrate policies, processes, people, technology and operations for our combined operations, and will continue to evaluate the impact of any related changes to internal controls over financial reporting during the fiscal year.

Other than the changes related to Viewgol described above, there were no changes in the Company’s internal control over financial reporting (as defined in Exchange Act Rule 13a-15(f)) during the quarter ended March 31, ~~2023~~2024 that have materially affected, or are reasonably likely to materially affect, the Company’s internal control over financial reporting.

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PART II

OTHER INFORMATION


Item 1.			Legal Proceedings.

From time to time, we have been and may again become involved in legal proceedings arising in the ordinary course of our business. We are not presently a party to any litigation or legal proceedings that we believe to be material and we are not aware of any pending or threatened litigation against us that we believe could have a material adverse effect on our business, operating results, financial condition or cash flows. See Note 15 – Commitments and Contingencies included in the notes to our condensed consolidated financial statements included elsewhere in this Form 10-Q for information concerning other potential contingencies.

On November 2, 2022, the Company received a subpoena from the U.S. Securities and Exchange Commission (the “SEC”) primarily relating to certain accounting matters, including, but not limited to those relating to revenue recognition and impairment testing of goodwill, during the period from May 1, 2019 to the date of the subpoena. The Company is cooperating in providing documents and information to the SEC in connection with the subpoena and intends to continue to do so. The Company cannot predict the timing or outcome of this investigation.


Item 1A.			Risk Factors.

In addition to the other information set forth in this report, you should carefully consider the factors discussed in Part I, "Item 1A. Risk Factors" in our Annual Report on Form 10-K for the year ended December 31, ~~2022,~~2023, which could materially affect our business, financial condition or future results. The risks described in our Annual Report on Form 10-K are not the only risks facing our Company. Additional risks and uncertainties not currently known to us or that we currently deem immaterial also may materially adversely affect our business, financial condition or operating results. There have been no material changes to the risk factors disclosed in Part 1, "Item 1A. Risk Factors" in our Annual Report on Form 10-K ~~except for~~and Part II, "Item 1A. Risk Factors" in our subsequent Quarterly Reports on Form 10-Q other than as described in the ~~following:~~

~~The~~ risk factor "Economic, market, and other factors may cause a decline in spending for information technology and services by our current and prospective clients which may result in less demand for our products, lower prices and, consequently, lower revenues and a lower revenue growth rate" ~~under the heading~~ ~~RISKS RELATED TO OUR INDUSTRY~~ ~~is revised as follows:~~below.

The purchase of our information system involves a significant financial commitment by our clients. At the same time, the healthcare industry faces significant financial pressures that could adversely affect overall spending on healthcare information technology and services. To the extent spending for healthcare information technology and services declines or increases slower than we anticipate, demand for our products and services, as well as the prices we charge, could be adversely affected. Accordingly, we cannot assure you that we will be able to increase or maintain our revenues or our revenue growth rate.

In addition, a government shutdown or the U.S. government’s failure to raise the debt ceiling, which increases the possibility of a default by the U.S. government on its debt obligations, or related credit-rating downgrades could have adverse effects on the broader global economy and contribute to, or worsen, an economic recession. This unpredictability could cause our customers to delay or reduce their capital expenditures and spending on our products, which would delay and lengthen sales cycles and negatively affect the overall demand for our products. Worsening economic instability could result in a cancellation of such contracts or otherwise adversely affect spending for information technology and limit our ability to forecast future demand for our products and services, which could reduce expected revenues.

~~The following risk factor is added under the heading~~ RISKS RELATED TO OUR COMMON STOCK AND OTHER GENERAL RISKS.

Our Rights Agreement includes terms and conditions that could discourage a takeover or other transaction that stockholders may consider favorable.

~~Bank failures or intervention~~On March 26, 2024, the Company entered into the Rights Agreement (as amended on April 22, 2024, the “Rights Agreement”), by ~~banking regulators may have an adverse impact~~and between the Company and Computershare Trust Company, N.A., as rights agent. Pursuant to the Rights Agreement, the Board of Directors declared a dividend of one right (each, a “Right”) for each share of our common stock outstanding at the close of business on ~~our business.~~

~~We maintain domestic cash deposits in Federal Deposit Insurance Corporation ("FDIC") insured banks, which may exceed~~April 4, 2024. Each Right initially entitles the ~~FDIC insurance limits. The failure~~registered holder, subject to the terms of the Rights Agreement, to purchase from the Company one half of a ~~bank,~~share of common stock, at a price of $28.00 for each one half of a share of common stock (equivalent to $56.00 for each whole share of common stock), subject to certain adjustments. Subject to the terms of the Rights Agreement, the Rights will expire on March 25, 2025. Additional information regarding the Rights Agreement is contained in Forms 8-K filed with the SEC on March 26, 2024 and April 23, 2024.

The Rights Agreement will cause substantial dilution to any person or ~~events involving limited liquidity, defaults, non-performance~~group that acquires beneficial ownership of 15% or ~~other adverse conditions~~more of our common stock without the approval of the Board of Directors. As a result, the overall effect of the Rights Agreement and the issuance of the Rights may be to discourage any person, entity or group from gaining a control or control-like position in the ~~financial~~Company or ~~credit markets impacting financial institutions at which we maintain balances, or concerns or rumors about such events, may lead to disruptions~~engaging in ~~access to our bank deposits or otherwise adversely impact our liquidity and financial performance. There can be no assurance that our deposits in excess~~other tactics, potentially disadvantaging the interests of the ~~FDIC~~Company’s stockholders, without negotiating with the Board of Directors and without paying an appropriate control premium to all stockholders. The Rights Agreement is similar to plans adopted by other public companies, and it is intended to protect stockholders’ interests, including protecting stockholders from any efforts at negative control (that is, the ability to exercise influence sufficient to control or ~~other comparable insurance~~block certain important corporate actions). The Rights Agreement is intended to position the Board of Directors to fulfill its duties by ensuring that the Board of Directors has sufficient time to make informed judgments that are in the best interests of the Company and its stockholders. Nevertheless, the Rights Agreement may be considered to have certain anti-takeover effects, including potentially discouraging a takeover attempt that stockholders may consider favorable or that could result in a premium over the market price of our common stock. Even in the absence of a takeover attempt, the Rights Agreement may adversely affect the prevailing market price of our common stock if it is viewed as discouraging takeover attempts in the future.

3843

limits will be backstopped by the U.S. or applicable foreign government, or that any bank or financial institution with which we do business will be able to obtain needed liquidity from other banks, government institutions or by acquisition in the event of a failure or liquidity crisis.

Bank failures or interventions by banking regulators with respect to bank closures, legislation or regulation, and reaction to systematic risk assessments in the national and international banking industries may adversely affect our access to capital, which may adversely impact our operation and financial results. Bank failures, or changes in legislation and regulation, may adversely impact other entities that would, in turn, impact us. If our customers or other parties on whom we rely are affected by issues in the banking industry it may have an adverse impact on our operational and financial performance.


Item 2.			Unregistered Sales of Equity Securities and Use of Proceeds.

Repurchases of Equity Securities

The following table provides information about our repurchases of common stock during the three months ended March 31, ~~2023:~~2024:

Period
Total Number of Shares Purchased(1)
Average Price Paid per Share
Total Number of Shares Purchased as Part of Publicly Announced Plans or Programs(2)
Approximate Dollar Value of Shares That May Yet Be Purchased Under the Plans or Programs(3)
Beginning of Period $ 17,888,286
January 1, 2023 - January 31, 2023 43,255 $ 28.26 43,255 16,665,904
February 1, 2023 - February 28, 2023 6,534 29.69 6,534 16,471,896
March 1, 2023 - March 31, 2023 36,095 29.58 — $ 16,471,896
Total 85,884 $ 28.92 49,789
(1) We repurchased 36,095 shares during the three months ended March 31, 2023 that were not made pursuant to our previously announced stock repurchase program, but were purchased to fund required tax withholdings related to the vesting of restricted stock. Share withheld to cover required tax withholdings related to the vesting of restricted stock do not reduce our total share repurchase authority.
(2) Shares purchased during the three months ended March 31, 2023 pursuant to our previously announced stock repurchase program.
(3) On September 4, 2020, our Board of Directors approved a stock repurchase program under which we were authorized to repurchase up to $30.0 million of our common stock through September 3, 2022. On July 27, 2022, the Board of Directors extended the expiration date of the stock repurchase program to September 4, 2024. Any future stock repurchase transactions may be made through open market purchases, privately-negotiated transactions, or otherwise in compliance with Rule 10b-18 under the Securities Exchange Act of 1934, as amended.


Period	Total Number of Shares Purchased(1)	Average Price Paid per Share		Total Number of Shares Purchased as Part of Publicly Announced Plans or Programs(2)	Approximate Dollar Value of Shares That May Yet Be Purchased Under the Plans or Programs(3)
Beginning of Period					$	16,471,896
January 1, 2024 - January 31, 2024	—	—		—	16,471,896
February 1, 2024 -February 29, 2024	—	$	—	—	16,471,896
March 1, 2024 - March 31, 2024	41,000	8.33		—	16,471,896
Total	41,000	$	8.33	—

(1) We repurchased 41,000 shares during the three months ended March 31, 2024 that were not purchased pursuant to our previously announced stock repurchase program, but were purchased to fund required tax withholdings related to the vesting of restricted stock. Shares withheld to cover required tax withholdings related to the vesting of restricted stock do not reduce our total share repurchase authority.
(2) No shares were purchased during the three months ended March 31, 2024 pursuant to our previously announced stock repurchase program.
(3) On September 4, 2020, our Board of Directors approved a stock repurchase program under which we were authorized to repurchase up to $30.0 million of our common stock through September 3, 2022. On July 27, 2022, the Board of Directors extended the expiration date of the stock repurchase program to September 4, 2024. Any future stock repurchase transactions may be made through open market purchases, privately-negotiated transactions, or otherwise in compliance with Rule 10b-18 under the Securities Exchange Act of 1934, as amended.


Item 3.			Defaults Upon Senior Securities.

Not applicable.


Item 4.			Mine Safety Disclosures.

Not applicable.


Item 5.			Other Information.

(a) None.

(b) Rule 10b5-1 Trading Arrangements

From time to time, members of the Company's Board of Directors and officers of the Company may enter into Rule 10b5-1 trading plans, which allow for the purchase or sale of common stock under pre-established terms at times when directors and officers might otherwise be prevented from trading under insider trading laws or because of self-imposed blackout periods. Such trading plans are intended to satisfy the affirmative defense conditions of Rule 10b5-1(c) under the Exchange Act and comply with the Company's insider trading policy. During the three months ended March 31, 2024, none of the Company’s directors or officers adopted or terminated a “Rule 10b5-1 trading arrangement” or a “non-Rule 10b5-1 trading arrangement,” as each term is defined in Item 408 of Regulation S-K.

3944


Item 6.			Exhibits.

Effective as of March 4, 2024, we changed our name to TruBridge, Inc. By operation of law, any reference to “CPSI” in these exhibits should be read as “TruBridge” as set forth in the Exhibit List below.


2.1*						Stock Purchase Agreement, dated as of January 16, 2024, by and among Computer Programs and System, Inc., PointClickCare Technologies USA Corp,. Healthland, Inc., and American HealthTech, Inc. (incorporated by reference to Exhibit 2.1 of TruBridge, Inc.’s Current Report on Form 8-K filed January 17, 2024)

3.1						Certificate of Incorporation ~~(filed as~~(incorporate by ref erence to Exhibit 3.4 to ~~CPSI’s~~TruBridge, Inc .’s Registration Statement on Form S-1 (Registration No. 333-84726) ~~and incorporated herein by reference)~~)

3.2						Certificate of Amendment to Certificate of Incorporation (incorporated by reference to Exhibit 3.1 of TruBridge, Inc.’s Current Report on Form 8-K filed March 4, 2024)

3.3						Amended and Restated Bylaws ~~(filed as~~dated March 4, 3034 (incorporated by reference to Exhibit ~~3.1 to CPSI’s~~3.2 of TruBridge, Inc.’s Current Report on Form 8-K ~~dated October 26, 2022 and incorporated herein by reference)~~filed March 4, 2024

4.1						Rights Agreement dated as of March 26, 2024, by and between TruBridge, Inc. and Computershare Trust Company, N.A., as Rights Agent (incorporated by reference to Exhibit 4.1 of TruBridge, Inc.’s Current Report on Form 8-K filed March 26, 2024)

4.2						Amendment to the Rights Agreement, dated as of April 22, 2024, by and Between TruBridge, Inc. and Computershare Trust Company, N.A., as Rights Agent (incorporated by reference to Exhibit 4.2 of TruBridge, Inc.’s Current Report on Form 8-K filed April 23, 2024)

10.1						~~Confidential General Release of Claims and Separation~~Consulting Agreement, dated January ~~11, 2023,~~1, 2024, by and between Computer Programs and Systems, Inc. and ~~Troy D. Rosser (filed as Exhibit 10.1~~Matthew J. Chambless (incorporated by reference to ~~CPSI’s Current Report on Form 8-K dated January12, 2023 and incorporated herein by reference)~~

~~10.2~~						~~Agreement, dated January 11, 2023, by and between Computer Programs and Systems, Inc. and Troy D. Rosser (filed as~~ Exhibit 10.2 to CPSI’s Current Report on Form 8-K ~~dated~~filed January ~~12, 2023 and incorporated herein by reference)~~5, 2024)

10.2						Cash Retention Agreement, dated March 27, 2024, between TruBridge, Inc. and Vita MacIntyre (incorporated by reference to Exhibit 10.1 of TruBridge, Inc.’s Current Report on Form 8-K filed April 1, 2024)

10.3						~~Second~~Third Amendment, dated ~~March 10, 2023,~~as of January 12, 2024, to the Amended and Restated Credit Agreement, ~~dates~~dated as of June 16, 2020, by and among Computer Programs and Systems, Inc., certain of its subsidiaries, as guarantors, certain lenders named therein, and Regions Bank, as administrative agent and collateral agent ~~(filed as~~(incorporated by reference to Exhibit ~~10.22 to CPSI's Annual~~10.1 of TruBridge, Inc.’s Current Report on Form ~~10-K for the period ended December 31, 2022 and incorporated herein by reference)~~8-K filed January 17, 2024)

10.4						Fourth Amendment, dated as of February 29, 2024, to the Amended and Restated Credit Agreement, dated as of June 16, 2020, by and among Computer Programs and Systems, Inc., certain of its subsidiaries, as guarantors, certain lenders named therein, and Regions Bank, as administrative agent and collateral agent (incorporated by reference to Exhibit 10.1 of TruBridge, Inc.’s Current Report on Form 8-K filed February 29, 2024)

31.1						Certification of the Chief Executive Officer pursuant to Rule 13a-14(a), as adopted pursuant to Section 302 of the Sarbanes-Oxley Act of 2002

31.2						Certification of the Chief Financial Officer pursuant to Rule 13a-14(a), as adopted pursuant to Section 302 of the Sarbanes-Oxley Act of 2002

32.1						Certifications of the Chief Executive Officer and Chief Financial Officer pursuant to 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002

101						The following financial statements from the Company’s Quarterly Report on Form 10-Q for the quarter ended March 31, ~~2023,~~2024, formatted in inline eXtensible Business Reporting Language (iXBRL): (i) Condensed Consolidated Balance Sheets, (ii) Condensed Consolidated Statements of Income, (iii) Condensed Consolidated Statement of Stockholders' Equity, (iv) Condensed Consolidated Statements of Cash Flows, and (v) Notes to Condensed Consolidated Financial Statements

104						Cover Page Interactive Data File (formatted as inline XBRL and contained in Exhibit 101)

* Certain annexes and schedules have been omitted pursuant to Item 601(a)(5) of Regulation S-K. The Company hereby agrees to furnish supplementally copies of any of the omitted documents to the SEC upon its request.

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SIGNATURES

Pursuant to the requirements of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned thereunto duly authorized.

~~COMPUTER PROGRAMS AND SYSTEMS,~~TRUBRIDGE, INC.

5/10/~~2023~~2024

By:

/s/ Christopher L. Fowler

Christopher L. Fowler

President and Chief Executive Officer

5/10/~~2023~~2024

By:

/s/ ~~Matt J. Chambless~~Vinay Bassi

~~Matt J. Chambless~~Vinay Bassi

Chief Financial Officer

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