UNITED STATES

SECURITIES AND EXCHANGE COMMISSION

Washington, D.C. 20549

FORM 10-Q

(Mark one)



x☒			QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934

For the quarterly period ended September 30, ~~2017~~2020



¨☐			TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934

For the transition period from to

Commission File Number 001-35940

CHANNELADVISOR CORPORATION

(Exact name of registrant as specified in its charter)

____________________________________________________



Delaware						56-2257867
(State or Other Jurisdiction of Incorporation or Organization)						(I.R.S. Employer Identification No.)

3025 Carrington Mill Boulevard, Morrisville, NC						27560
(Address of principal executive offices)						(Zip Code)

(919) 228-4700

(~~Registrant’s~~Registrant's telephone number, including area code)

N/A

(Former name, former address and former

fiscal year, if changed since last report)

____________________________________________________

Securities registered pursuant to Section 12(b) of the Exchange Act:


Title of each class	Trading Symbol	Name of each exchange on which registered
Common Stock, $0.001 par value	ECOM	New York Stock Exchange

Indicate by check mark whether the registrant: (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days. Yes x☒ No ¨☐

Indicate by check mark whether the registrant has submitted electronically ~~and posted on its corporate Website, if any,~~ every Interactive Data File required to be submitted ~~and posted~~ pursuant to Rule 405 of Regulation S-T (§232.405 of this chapter) during the preceding 12 months (or for such shorter period that the registrant was required to submit ~~and post~~ such files). Yes x☒ No ¨☐

Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, a smaller reporting company or an emerging growth company. See the definitions of ~~“large~~"large accelerated filer,~~” “accelerated~~" "accelerated filer,~~” “smaller~~" "smaller reporting ~~company”~~company" and "emerging growth company" in Rule 12b-2 of the Securities Exchange Act of 1934.

Large accelerated filer

¨☐

Accelerated filer

x☒

Non-accelerated filer

o ~~(Do not check if a smaller reporting company)~~

☐

Smaller reporting company

¨☐

Emerging growth company

x☐

If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act. x¨

Indicate by check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the Securities Exchange Act of 1934). Yes ¨☐ No x☒

The number of outstanding shares of the ~~registrant’s~~registrant's common stock, par value $0.001 per share, as of the close of business on October ~~19, 2017~~30, 2020 was ~~26,569,655.~~

29,000,150.

TABLE OF CONTENTS


			PAGE

PART I. FINANCIAL INFORMATION

			~~PAGE~~

~~PART I. FINANCIAL INFORMATION~~

Item 1. Financial Statements

Condensed Consolidated Balance Sheets as of September 30, ~~2017~~2020 (unaudited) and December 31, ~~2016~~2019			2

Unaudited Condensed Consolidated Statements of Operations for the three and nine months ended September 30, ~~2017~~2020 and ~~2016~~2019			3

Unaudited Condensed Consolidated Statements of Comprehensive ~~Loss~~Income (Loss) for the three and nine months ended September 30, ~~2017~~2020 and ~~2016~~2019			4

Unaudited Condensed Consolidated Statements of Cash Flows for the nine months ended September 30, ~~2017~~2020 and ~~2016~~2019			5

Notes to Unaudited Condensed Consolidated Financial Statements			6

Item 2. ~~Management’s~~Management's Discussion and Analysis of Financial Condition and Results of Operations			1318

Item 3. Quantitative and Qualitative Disclosures About Market Risk			2734

Item 4. Controls and Procedures			2734

PART II. OTHER INFORMATION

Item 1. Legal Proceedings			2835

Item 1A. Risk Factors			2835

Item 2. Unregistered Sales of Equity Securities and Use of Proceeds			4251

Item 3. Defaults Upon Senior Securities			51

Item 4. Mine Safety Disclosures			51

Item 5. Other Information			51

Item 6. Exhibits			4252

Signatures			4353

Table of Contents

PART I - FINANCIAL INFORMATION

ITEM 1. FINANCIAL STATEMENTS AND SUPPLEMENTARY DATA

CHANNELADVISOR CORPORATION AND SUBSIDIARIES

CONDENSED CONSOLIDATED BALANCE SHEETS

(in thousands, except share and per share data)


	September 30, 2017			December 31, 2016				September 30, 2020		December 31, 2019
	(unaudited)							(unaudited)
Assets							Assets
Current assets:							Current assets:
Cash and cash equivalents	$	54,178		$	65,420		Cash and cash equivalents	$	66,357	$	51,785
Accounts receivable, net of allowance of $304 and $594 as of September 30, 2017 and December 31, 2016, respectively	21,276			19,445
Accounts receivable, net of allowance of $410 and $733 as of September 30, 2020 and December 31, 2019, respectively							Accounts receivable, net of allowance of $410 and $733 as of September 30, 2020 and December 31, 2019, respectively	21,817		22,126
Prepaid expenses and other current assets	12,249			10,972			Prepaid expenses and other current assets	12,840		10,452
Total current assets	87,703			95,837			Total current assets	101,014		84,363
Operating lease right of use assets							Operating lease right of use assets	8,802		11,128
Property and equipment, net	11,797			13,252			Property and equipment, net	9,184		9,597
Goodwill	23,486			21,632			Goodwill	30,990		23,486
Intangible assets, net	2,658			2,660			Intangible assets, net	4,439		1,285
Deferred contract costs, net of current portion							Deferred contract costs, net of current portion	13,370		12,810
Long-term deferred tax assets, net	5,580			5,244			Long-term deferred tax assets, net	3,649		3,584
Other assets	813			533			Other assets	979		614
Total assets	$	132,037		$	139,158		Total assets	$	172,427	$	146,867
Liabilities and stockholders’ equity
Liabilities and stockholders' equity							Liabilities and stockholders' equity
Current liabilities:							Current liabilities:
Accounts payable	$	3,533		$	4,709		Accounts payable	$	545	$	409
Accrued expenses	10,656			11,067			Accrued expenses	14,892		8,577
Deferred revenue	26,316			23,474			Deferred revenue	21,368		21,000
Other current liabilities	4,807			4,450			Other current liabilities	6,375		6,431
Total current liabilities	45,312			43,700			Total current liabilities	43,180		36,417
Long-term capital leases, net of current portion	898			1,262
Lease incentive obligation	3,547			4,206
Long-term operating leases, net of current portion							Long-term operating leases, net of current portion	6,436		9,767
Long-term finance leases, net of current portion							Long-term finance leases, net of current portion	12		27
Other long-term liabilities	3,484			2,993			Other long-term liabilities	2,170		1,007
Total liabilities	53,241			52,161			Total liabilities	51,798		47,218
Commitments and contingencies							Commitments and contingencies
Stockholders’ equity:
Preferred stock, $0.001 par value, 5,000,000 shares authorized, no shares issued and outstanding as of September 30, 2017 and December 31, 2016	—			—
Common stock, $0.001 par value, 100,000,000 shares authorized, 26,481,401 and 25,955,759 shares issued and outstanding as of September 30, 2017 and December 31, 2016, respectively	26			26
Stockholders' equity:							Stockholders' equity:
Preferred stock, $0.001 par value, 5,000,000 shares authorized, 0 shares issued and outstanding as of September 30, 2020 and December 31, 2019							Preferred stock, $0.001 par value, 5,000,000 shares authorized, 0 shares issued and outstanding as of September 30, 2020 and December 31, 2019	0		0
Common stock, $0.001 par value, 100,000,000 shares authorized, 28,981,204 and 28,077,469 shares issued and outstanding as of September 30, 2020 and December 31, 2019, respectively							Common stock, $0.001 par value, 100,000,000 shares authorized, 28,981,204 and 28,077,469 shares issued and outstanding as of September 30, 2020 and December 31, 2019, respectively	29		28
Additional paid-in capital	259,334			252,158			Additional paid-in capital	286,208		278,111
Accumulated other comprehensive loss	(893		)	(1,612		)	Accumulated other comprehensive loss	(1,803)		(1,740)
Accumulated deficit	(179,671		)	(163,575		)	Accumulated deficit	(163,805)		(176,750)
Total stockholders’ equity	78,796			86,997
Total liabilities and stockholders’ equity	$	132,037		$	139,158
Total stockholders' equity							Total stockholders' equity	120,629		99,649
Total liabilities and stockholders' equity							Total liabilities and stockholders' equity	$	172,427	$	146,867

The accompanying notes are an integral part of the unaudited condensed consolidated financial statements.

Table of Contents

CHANNELADVISOR CORPORATION AND SUBSIDIARIES

UNAUDITED CONDENSED CONSOLIDATED STATEMENTS OF OPERATIONS

(in thousands, except share and per share data)


	Three Months Ended September 30,						Nine Months Ended September 30,							Three Months Ended September 30,				Nine Months Ended September 30,
	2017			2016			2017			2016				2020		2019		2020		2019
Revenue	$	30,097		$	27,992		$	88,430		$	81,437		Revenue	$	35,285	$	31,678	$	104,760	$	95,184
Cost of revenue	6,549			6,811			19,911			20,587			Cost of revenue	7,691		7,251		21,807		21,876
Gross profit	23,548			21,181			68,519			60,850			Gross profit	27,594		24,427		82,953		73,308
Operating expenses:													Operating expenses:
Sales and marketing	15,565			13,824			47,231			43,064			Sales and marketing	13,477		12,403		38,436		40,808
Research and development	5,760			4,512			15,878			13,077			Research and development	4,809		4,803		14,153		15,161
General and administrative	6,344			5,525			21,552			18,768			General and administrative	5,974		5,440		17,742		19,272
Total operating expenses	27,669			23,861			84,661			74,909			Total operating expenses	24,260		22,646		70,331		75,241
Loss from operations	(4,121		)	(2,680		)	(16,142		)	(14,059		)
Other income (expense):
Interest income (expense), net	67			11			149			(11		)
Income (loss) from operations													Income (loss) from operations	3,334		1,781		12,622		(1,933)
Other income:													Other income:
Interest (expense) income, net													Interest (expense) income, net	(1)		205		210		599
Other income (expense), net	36			90			106			137			Other income (expense), net	5		(44)		44		(32)
Total other income (expense)	103			101			255			126
Loss before income taxes	(4,018		)	(2,579		)	(15,887		)	(13,933		)
Income tax expense (benefit)	37			(27		)	209			(91		)
Net loss	$	(4,055	)	$	(2,552	)	$	(16,096	)	$	(13,842	)
Net loss per share:
Basic and diluted	$	(0.15	)	$	(0.10	)	$	(0.61	)	$	(0.54	)
Total other income													Total other income	4		161		254		567
Income (loss) before income taxes													Income (loss) before income taxes	3,338		1,942		12,876		(1,366)
Income tax (benefit) expense													Income tax (benefit) expense	(374)		213		171		572
Net income (loss)													Net income (loss)	$	3,712	$	1,729	$	12,705	$	(1,938)
Net income (loss) per share:													Net income (loss) per share:
Basic													Basic	$	0.13	$	0.06	$	0.45	$	(0.07)
Diluted													Diluted	$	0.12	$	0.06	$	0.43	$	(0.07)
Weighted average common shares outstanding:													Weighted average common shares outstanding:
Basic and diluted	26,439,830			25,723,749			26,293,650			25,513,105
Basic													Basic	28,802,310		28,049,199		28,485,547		27,824,696
Diluted													Diluted	30,436,601		28,754,679		29,815,829		27,824,696

The accompanying notes are an integral part of the unaudited condensed consolidated financial statements.

Table of Contents

CHANNELADVISOR CORPORATION AND SUBSIDIARIES

UNAUDITED CONDENSED CONSOLIDATED STATEMENTS OF COMPREHENSIVE ~~LOSS~~INCOME (LOSS)

(in thousands)

Three Months Ended September 30, Nine Months Ended September 30,
2017 2016 2017 2016
Net loss $ (4,055 )
$ (2,552 )
$ (16,096 )
$ (13,842 )
Other comprehensive gain (loss):
Foreign currency translation adjustments 184
(78 ) 719
(180 )
Total comprehensive loss $ (3,871 ) $ (2,630 ) $ (15,377 ) $ (14,022 )


	Three Months Ended September 30,				Nine Months Ended September 30,
	2020		2019		2020		2019
Net income (loss)	$	3,712	$	1,729	$	12,705	$	(1,938)
Other comprehensive income (loss):
Foreign currency translation adjustments	438		(530)		(63)		(595)
Total comprehensive income (loss)	$	4,150	$	1,199	$	12,642	$	(2,533)

The accompanying notes are an integral part of the unaudited condensed consolidated financial statements.

Table of Contents

CHANNELADVISOR CORPORATION AND SUBSIDIARIES

UNAUDITED CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS

(in thousands)


	Nine Months Ended September 30,							Nine Months Ended September 30,
	2017			2016				2020		2019
Cash flows from operating activities							Cash flows from operating activities
Net loss	$	(16,096	)	$	(13,842	)
Adjustments to reconcile net loss to cash and cash equivalents (used in) provided by operating activities:
Net income (loss)							Net income (loss)	$	12,705	$	(1,938)
Adjustments to reconcile net income (loss) to cash and cash equivalents provided by operating activities:							Adjustments to reconcile net income (loss) to cash and cash equivalents provided by operating activities:
Depreciation and amortization	5,041			5,961			Depreciation and amortization	4,655		4,806
Bad debt expense	271			246			Bad debt expense	479		911
Stock-based compensation expense	9,132			10,207			Stock-based compensation expense	7,732		7,000
Deferred income taxes							Deferred income taxes	(61)		513
Other items, net	(499		)	(769		)	Other items, net	(617)		43
Changes in assets and liabilities, net of effects from acquisition:							Changes in assets and liabilities, net of effects from acquisition:
Accounts receivable	(1,674		)	2,820			Accounts receivable	343		1,007
Prepaid expenses and other assets	(1,370		)	1,832			Prepaid expenses and other assets	(917)		2,282
Deferred contract costs							Deferred contract costs	(1,800)		(2,661)
Accounts payable and accrued expenses	(51		)	(1,251		)	Accounts payable and accrued expenses	3,404		(2,112)
Deferred revenue	3,042			4,162			Deferred revenue	62		(2,337)
Cash and cash equivalents (used in) provided by operating activities	(2,204		)	9,366
Cash and cash equivalents provided by operating activities							Cash and cash equivalents provided by operating activities	25,985		7,514
Cash flows from investing activities							Cash flows from investing activities
Acquisition, net of cash acquired							Acquisition, net of cash acquired	(8,787)		0
Purchases of property and equipment	(2,427		)	(920		)	Purchases of property and equipment	(1,021)		(755)
Payment of internal-use software development costs	(224		)	(195		)
Acquisition, net of cash acquired	(2,177		)	—
Payment of software development costs							Payment of software development costs	(2,283)		(1,972)
Cash and cash equivalents used in investing activities	(4,828		)	(1,115		)	Cash and cash equivalents used in investing activities	(12,091)		(2,727)
Cash flows from financing activities							Cash flows from financing activities
Repayment of capital leases	(2,586		)	(2,079		)
Repayment of finance leases							Repayment of finance leases	(1,418)		(2,357)
Proceeds from exercise of stock options	625			821			Proceeds from exercise of stock options	3,553		968
Payment of contingent consideration	—			(338		)
Payment of statutory tax withholding related to net-share settlement of restricted stock units	(2,581		)	(2,085		)	Payment of statutory tax withholding related to net-share settlement of restricted stock units	(1,299)		(2,101)
Cash and cash equivalents used in financing activities	(4,542		)	(3,681		)
Payment of line of credit financing costs							Payment of line of credit financing costs	(179)		0
Cash and cash equivalents provided by (used in) financing activities							Cash and cash equivalents provided by (used in) financing activities	657		(3,490)
Effect of currency exchange rate changes on cash and cash equivalents	332			(313		)	Effect of currency exchange rate changes on cash and cash equivalents	21		(256)
Net (decrease) increase in cash and cash equivalents	(11,242		)	4,257
Net increase in cash and cash equivalents							Net increase in cash and cash equivalents	14,572		1,041
Cash and cash equivalents, beginning of period	65,420			60,474			Cash and cash equivalents, beginning of period	51,785		47,185
Cash and cash equivalents, end of period	$	54,178		$	64,731		Cash and cash equivalents, end of period	$	66,357	$	48,226
Supplemental disclosure of cash flow information							Supplemental disclosure of cash flow information
Cash paid for interest	$	99		$	126		Cash paid for interest	$	109	$	215
Cash paid for income taxes, net	$	151		$	110		Cash paid for income taxes, net	$	386	$	64
Supplemental disclosure of noncash investing and financing activities							Supplemental disclosure of noncash investing and financing activities
Accrued statutory tax withholding related to net-share settlement of restricted stock units							Accrued statutory tax withholding related to net-share settlement of restricted stock units	$	1,889	$	1,206
Accrued capital expenditures	$	54		$	439		Accrued capital expenditures	$	379	$	35
Capital lease obligations entered into for the purchase of fixed assets	$	567		$	1,771

The accompanying notes are an integral part of the unaudited condensed consolidated financial statements.

Table of Contents

CHANNELADVISOR CORPORATION AND SUBSIDIARIES

NOTES TO UNAUDITED CONDENSED CONSOLIDATED FINANCIAL STATEMENTS

1. DESCRIPTION OF THE BUSINESS

ChannelAdvisor Corporation ("ChannelAdvisor" or the "Company") was incorporated in the state of Delaware and capitalized in June 2001. The Company began operations in July 2001. ChannelAdvisor is a provider of software-as-a-service, or SaaS, solutions and ~~our~~its mission is to connect and optimize the world's commerce. ChannelAdvisor's ~~e-commerce~~SaaS cloud platform helps ~~retailers~~brands and ~~branded manufacturers~~retailers worldwide improve their online performance by expanding sales channels, connecting with consumers around the world, optimizing their operations for peak performance and providing actionable analytics to improve competitiveness. The Company is headquartered in Morrisville, North Carolina and ~~has international~~maintains sales, service, support and research and development offices in ~~England, Ireland, Germany, Australia, Brazil, China~~various domestic and ~~Spain.~~international locations.

2. SIGNIFICANT ACCOUNTING POLICIES

Principles of Consolidation

The accompanying condensed consolidated financial statements include the accounts of the Company and its ~~wholly-owned~~wholly owned subsidiaries. All intercompany accounts and transactions have been eliminated in consolidation.

Interim Condensed Consolidated Financial Information

The accompanying condensed consolidated financial statements and footnotes have been prepared in accordance with generally accepted accounting principles in the United States of America, ("or U.S. ~~GAAP")~~GAAP, as contained in the Financial Accounting Standards Board, ~~("FASB")~~or FASB, Accounting Standards Codification, ~~("ASC")~~or ASC, for interim financial information. In the opinion of management, the interim financial information includes all adjustments of a normal recurring nature necessary for a fair presentation of financial position, the results of operations, comprehensive loss and cash flows. The results of operations for the three and nine months ended September 30, ~~2017~~2020 are not necessarily indicative of the results for the full year or the results for any future ~~periods.~~periods, especially in light of the potential effects of the novel coronavirus, or COVID-19, pandemic on the Company’s business, operations and financial performance. These unaudited interim financial statements should be read in conjunction with the audited financial statements and related footnotes for the year ended December 31, ~~2016 ("~~2019, or fiscal ~~2016"),~~2019, which are included in the ~~Company’s~~Company's Annual Report on Form 10-K for fiscal ~~2016.~~2019. There have been no material changes to the ~~Company’s~~Company's significant accounting policies from those described in the footnotes to the audited financial statements contained in the ~~Company’s~~Company's Annual Report on Form 10-K for fiscal ~~2016.~~ 2019.

Table of Contents

Recent Accounting Pronouncements



Standard	Description	Effect on the Financial Statements or Other Significant Matters
Standards that the Company ~~has not yet~~ adopted as of January 1, 2020
~~Revenue Recognition:~~


		Financial Instruments:
~~Accounting Standards Update ("ASU") 2014-09,~~ ~~Revenue from Contracts with Customers (Topic 606)~~ ~~The Company's adoption date:~~ ~~January 1, 2018~~			The standard will replace existing revenue recognition standards and provides that an entity should recognize revenue to depict the transfer of promised goods or services to customers in an amount that reflects the consideration to which the entity expects to be entitled in exchange for those goods or services. ASU 2014-09 also requires improved disclosures to help users of financial statements better understand the nature, amount, timing, and uncertainty of revenue that is recognized. Entities have the option of using either a full retrospective or modified retrospective approach for the adoption of the standard.	The Company formed a project team to evaluate and direct the implementation of the new revenue recognition standard and related amendments. The project team developed an implementation plan centered around specific functional areas that may be impacted by the standard and its amendments, including accounting and reporting, information technology ("IT"), internal audit and contracts and legal, among others. This team has recently completed certain IT updates to the Company's accounting system to support recognition and disclosure under the new standard, and is continuing to make additional updates to facilitate the standard's adoption and reporting requirements. The project team completed an initial contract assessment on a sample of contracts and analyzed the Company's contract portfolio and associated contract costs. The team is finalizing the Company's remaining accounting positions under ASU 2014-09, as amended, including certain significant judgments and estimates required, and is currently assessing the potential changes to internal controls and the tax effect implications. The project team has reported the findings and progress of the implementation plan to management and to the Audit Committee on a frequent basis over the last two years and will continue to do so as the effective date of the new standard approaches. The Company anticipates that the adoption of the new standard will impact the timing of revenue recognition of fixed fees for its contracts, as well as the accounting for costs to obtain contracts. For managed-service contracts, the Company currently defers revenue until the completion of the implementation services, at which point the Company recognizes a cumulative catch-up adjustment equal to the revenue earned during the implementation period but previously deferred. The remaining balance of these fixed fees is recognized ratably over the remaining term of the contract. Under the new standard, the Company expects revenue recognition for the managed-service subscription and implementation fees to begin on the launch date and to be recognized over time through the contract end date, with no cumulative catch-up adjustment on the launch date. Further, the Company currently expenses sales commissions and related bonuses as incurred. Under the new standard, the Company will be required to defer and amortize a portion of these contract costs. The Company intends to adopt the new standard using the modified retrospective transition method effective January 1, 2018. The Company continues to evaluate the provisions of the new standard to identify further potential impacts to its consolidated financial statements.
~~ASU 2016-08,~~ ~~Principal Versus Agent Considerations (Reporting Revenue Gross Versus Net)~~ ~~The Company's adoption date:~~ ~~January 1, 2018~~	~~The standard clarifies implementation guidance on principal versus agent considerations in ASU 2014-09.~~
~~ASU 2016-10,~~ ~~Identifying Performance Obligations and Licensing~~ ~~The Company's adoption date:~~ ~~January 1, 2018~~	~~The standard clarifies implementation guidance on the identification of performance obligations and the licensing implementation guidance in ASU 2014-09.~~
~~ASU 2016-12,~~ ~~Narrow-Scope Improvements and Practical Expedients~~ ~~The Company's adoption date:~~ ~~January 1, 2018~~	~~The standard clarifies the guidance on assessing collectability, presentation of sales taxes, noncash consideration and completed contracts and contract modifications at transition.~~
~~ASU 2016-20,~~ ~~Technical Corrections and Improvements to Topic 606~~ ~~The Company's adoption date:~~ ~~January 1, 2018~~	~~The standard clarifies certain narrow aspects of ASU 2014-09.~~
~~Leases:~~
~~ASU 2016-02,~~ ~~Leases (Topic 842)~~ ~~The Company's adoption date:~~ ~~January 1, 2019~~	The standard requires that lessees recognize assets and liabilities for leases with lease terms greater than twelve months in the statement of financial position. The standard also requires improved disclosures to help users of financial statements better understand the amount, timing and uncertainty of cash flows arising from leases.	~~The Company is currently evaluating the impact the adoption of the standard will have on its consolidated financial statements.~~



~~Financial Instruments:~~
ASU 2016-13, Financial Instruments - Credit Losses (Topic 326) ~~The Company's adoption~~Effective date: January 1, 2020	~~The~~This standard replaces the incurred loss impairment methodology in current U.S. GAAP ~~(defined below)~~ with a methodology that reflects expected credit losses. The update is intended to provide financial statement users with more useful information about expected credit losses.			~~The Company is currently evaluating the impact the adoption of the standard will have on its consolidated financial statements.~~
~~Cash Flow:~~
~~ASU 2016-18,~~ ~~Restricted Cash~~ ~~The Company's adoption date:~~ ~~January 1, 2018~~	The standard requires that entities show the changes in the total of cash, cash equivalents and restricted cash in the statement of cash flows. Transfers between cash, cash equivalents and restricted cash should not be presented as cash flow activities on the statement of cash flows.	~~The Company is currently evaluating the impact the adoption of the standard will have on its consolidated financial statements.~~
~~Standards that the Company has recently adopted~~
~~Stock-Based Compensation:~~
~~ASU 2016-09,~~ ~~Improvements to Employee Share-Based Payment Accounting (Topic 718)~~ ~~The Company's adoption date:~~ ~~January 1, 2017~~	The standard is intended to simplify several aspects of the accounting for share-based payment transactions, including the accounting for income taxes, forfeitures, and statutory tax withholding requirements, as well as classification in the statement of cash flows.	The Company adopted this standard effective January 1, ~~2017. As~~2020. The adoption did not have a ~~result~~material impact on its consolidated financial statements, although it resulted in a change in accounting policy for accounts receivable. Refer to "Accounts Receivable" below for additional information regarding the Company’s accounting policy for accounts receivable following the adoption of ASU 2016-13.
Intangibles:
ASU 2018-15, Intangibles -Goodwill and Other - Internal-Use Software (Subtopic 350-40) Effective date: January 1, 2020			This standard aligns the requirements for capitalizing implementation costs incurred in a hosting arrangement that is a service contract with the requirements for capitalizing implementation costs incurred to develop or obtain internal-use software.		The Company adopted this standard effective January 1, 2020. The adoption did not have an impact on its consolidated financial statements.
Income Taxes:
ASU 2019-12, Income Taxes (Topic 740) Simplifying the Accounting for Income Taxes Effective date: January 1, 2020			This standard amends the approaches and methodologies in accounting for income taxes during interim periods and makes changes to certain income tax classifications. The new standard allows exceptions to the use of the incremental approach for intra-period tax allocation, when there is a loss from continuing operations and income or a gain from other items, and to the general methodology for calculating income taxes in an interim period, when a year-to-date loss exceeds the anticipated loss for the year. The standard also requires franchise or similar taxes partially based on income to be reported as income tax and the effects of enacted changes in tax laws or rates to be included in the annual effective tax rate computation from the date of enactment. Lastly, the Company ~~recognized $8.2 million~~would be required to evaluate when the step-up in the tax basis of ~~deferred tax assets attributable to accumulated excess tax benefits that under~~goodwill is part of the ~~previous guidance could~~business combination and when it should be considered a separate transaction. ASU 2019-12 is effective for fiscal years, and interim periods within those fiscal years, beginning after December 15, 2020.		The Company early adopted this standard effective January 1, 2020. The early adoption did not ~~be recognized until the benefits were realized through~~have a reduction in income taxes payable. This adjustment was applied using a modified retrospective method with a cumulative-effect adjustment to the accumulated deficit for the excess tax benefits not previously recognized. However, given the full valuation allowance of $8.2 million placed on the additional deferred tax assets, the recognition upon adoption had nomaterial impact on the Company's accumulated deficit as of January 1, 2017. Further, the Company has elected to continue to estimate forfeitures to determine the amount of compensation cost to be recognized in each period.its consolidated financial statements or related disclosures.

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The Company has reviewed new accounting pronouncements that were issued during the nine months ended September 30, 2020 and does not believe that these pronouncements are applicable to the Company, or that they will have a material impact on its financial position or results of operations.

Use of Estimates

The preparation of financial statements in conformity with U.S. GAAP requires management to make estimates and assumptions that affect the amounts reported in the condensed consolidated financial statements and accompanying notes. Actual results could differ from those estimates.

On an ongoing basis, the Company evaluates its estimates, including those related to the accounts receivable allowance, the useful lives of long-lived assets and other intangible assets, income taxes, ~~and~~ assumptions used for purposes of determining stock-based compensation, leases, including estimating lease terms and extensions, and revenue recognition, including standalone selling prices for contracts with multiple performance obligations and the expected period of benefit for deferred contract costs, among others. Estimates and assumptions are also required to value assets acquired and liabilities assumed as well as contingent consideration, where applicable, in conjunction with business combinations. The Company bases its estimates on historical experience and on various other assumptions that it believes to be reasonable, the results of which form the basis for making judgments about the carrying value of assets and liabilities.

Accounts Receivable

The Company extends credit to customers without requiring collateral. Accounts receivable are stated at amortized cost, net of an allowance for credit losses. The Company records an allowance for credit losses at the time that accounts receivable are initially recorded based on consideration of the current economic environment, expectations of future economic conditions, the Company's historical collection experience and a loss-rate approach whereby impairment is calculated by multiplying an estimated loss rate by the asset’s amortized cost at the balance sheet date. The Company reassesses the allowance at each reporting date. When it becomes apparent, based on age or customer circumstances, that such amounts will not be collected, they are charged to the allowance. Payments subsequently received are credited to the credit loss expense account included within general and administrative expense in the condensed consolidated statements of operations.

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3. STOCKHOLDERS' EQUITY

The following table summarizes ~~the~~quarterly stockholders' equity activity for the ~~nine months~~nine-month periods ended September 30, ~~2017~~2020 and 2019 (in ~~thousands)~~thousands, except number of shares):


	Quarterly Activity For The Nine Months Ended September 30, 2020
	Common Stock			Additional Paid-In Capital		Accumulated Other Comprehensive Loss		Accumulated Deficit		Total Stockholders' Equity
	Shares	Amount
Balance, December 31, 2019	28,077,469	$	28	$	278,111	$	(1,740)	$	(176,750)	$	99,649
Cumulative effect of accounting change (1)	—	—		—		—		240		240
Exercise of stock options and vesting of restricted stock units	394,998	0		87		—		—		87
Stock-based compensation expense	—	—		2,914		—		—		2,914
Statutory tax withholding related to net-share settlement of restricted stock units	(107,398)	—		(980)		—		—		(980)
Net income	—	—		—		—		2,007		2,007
Foreign currency translation adjustments	—	—		—		(800)		—		(800)
Balance, March 31, 2020	28,365,069	28		280,132		(2,540)		(174,503)		103,117
Exercise of stock options and vesting of restricted stock units	330,692	1		2,046		—		—		2,047
Stock-based compensation expense	—	—		2,556		—		—		2,556
Statutory tax withholding related to net-share settlement of restricted stock units	(48,675)	—		(659)		—		—		(659)
Net income	—	—		—		—		6,986		6,986
Foreign currency translation adjustments	—	—		—		299		—		299
Balance, June 30, 2020	28,647,086	29		284,075		(2,241)		(167,517)		114,346
Exercise of stock options and vesting of restricted stock units	411,651	0		1,420		—		—		1,420
Stock-based compensation expense	—	—		2,262		—		—		2,262
Statutory tax withholding related to net-share settlement of restricted stock units	(77,533)	—		(1,549)		—		—		(1,549)
Net income	—	—		—		—		3,712		3,712
Foreign currency translation adjustments	—	—		—		438		—		438
Balance, September 30, 2020	28,981,204	$	29	$	286,208	$	(1,803)	$	(163,805)	$	120,629

(1) The Company recorded a reduction to accumulated deficit at January 1, 2020 as a result of its adoption of ASU 2016-13, Financial Instruments - Credit Losses.

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					Quarterly Activity For The Nine Months Ended September 30, 2019
Balance as of December 31, 2016	$	86,997
					Common Stock			Additional Paid-In Capital				Accumulated Other Comprehensive Loss				Accumulated Deficit				Total Stockholders' Equity
					Shares	Amount
Balance, December 31, 2018				Balance, December 31, 2018	27,347,115	$	27			$	271,550			$	(1,707)			$	(180,232)			$	89,638
Exercise of stock options and vesting of restricted stock units	625			Exercise of stock options and vesting of restricted stock units	681,944	1		936				—				—				937
Stock-based compensation expense	9,132			Stock-based compensation expense	—	—		3,398				—				—				3,398
Statutory tax withholding related to net-share settlement of restricted stock units	(2,581		)	Statutory tax withholding related to net-share settlement of restricted stock units	(178,071)	—		(2,277)				—				—				(2,277)
Net loss	(16,096		)	Net loss	—	—		—				—				(2,329)				(2,329)
Foreign currency translation adjustments	719			Foreign currency translation adjustments	—	—		—				78				—				78
Balance as of September 30, 2017	$	78,796
Balance, March 31, 2019				Balance, March 31, 2019	27,850,988	28		273,607				(1,629)				(182,561)				89,445
Exercise of stock options and vesting of restricted stock units				Exercise of stock options and vesting of restricted stock units	290,346	0		15				—				—				15
Stock-based compensation expense				Stock-based compensation expense	—	—		2,801				—				—				2,801
Statutory tax withholding related to net-share settlement of restricted stock units				Statutory tax withholding related to net-share settlement of restricted stock units	(98,975)	—		(981)				—				—				(981)
Net loss				Net loss	—	—		—				—				(1,338)				(1,338)
Foreign currency translation adjustments				Foreign currency translation adjustments	—	—		—				(143)				—				(143)
Balance, June 30, 2019				Balance, June 30, 2019	28,042,359	28		275,442				(1,772)				(183,899)				89,799
Exercise of stock options and vesting of restricted stock units				Exercise of stock options and vesting of restricted stock units	21,958	0		17				—				—				17
Stock-based compensation expense				Stock-based compensation expense	—	—		801				—				—				801
Statutory tax withholding related to net-share settlement of restricted stock units				Statutory tax withholding related to net-share settlement of restricted stock units	(5,510)	—		(49)				—				—				(49)
Net income				Net income	—	—		—				—				1,729				1,729
Foreign currency translation adjustments				Foreign currency translation adjustments	—	—		—				(530)				—				(530)
Balance, September 30, 2019				Balance, September 30, 2019	28,058,807	$	28	$	276,211			$	(2,302)			$	(182,170)			$	91,767

4. BUSINESS ~~COMBINATIONS,~~COMBINATION, GOODWILL AND INTANGIBLE ASSETS

Business ~~Combinations~~Combination

On ~~May 26, 2017,~~July 23, 2020, the Company entered into ana Share Purchase Agreement ~~and Plan of Merger~~ (the ~~“Merger Agreement”~~"Purchase Agreement") pursuant to which ~~the Company~~it acquired all of the issued and outstanding shares of ~~HubLogix Commerce Corp.~~Blueboard, a private limited company organized under the laws of France ("~~HubLogix"~~BlueBoard") ~~(now ChannelAdvisor Fulfillment, Inc.),~~. BlueBoard is headquartered in Paris, France and is a ~~fulfillment and logistics platform that automates order management by connecting online storefronts~~leader in e-commerce analytics. The acquisition of BlueBoard adds analytic capabilities, including actionable insights into how products are performing across thousands of retailer websites and marketplaces, to ~~distribution and fulfillment centers. The Company acquired HubLogix to further enhance its fulfillment network offering and capabilities.~~the Company's existing cloud-based e-commerce solutions.

Under the ~~Merger~~Purchase Agreement, the Company paid ~~an aggregate~~to the shareholders of BlueBoard a cash purchase price of ~~$2.3~~$9.0 million, ~~for HubLogix, all of~~ which ~~was paid in cash, which amount~~ is subject to adjustment as set forth in the ~~Merger~~Purchase Agreement. ~~The~~A portion of the purchase price ~~includes $0.4 million that~~ has been placed into escrow to secure the indemnification obligations of ~~HubLogix stockholders~~BlueBoard’s shareholders until ~~November 26, 2018.~~ July 22, 2021. In addition to the purchase price paid at the closing, the Company may be obligated to pay up to $3.0 million to the BlueBoard shareholders upon the achievement of specified annual revenue targets through July 2023, as set forth in the Purchase Agreement. Pursuant to ASC Topic 805, Business Combinations, or ASC 805, this contingent consideration is deemed to be part of the purchase price and is recorded as a liability based on the estimated fair value of the consideration the Company expects to pay as of the acquisition date. As of September 30, 2020, $1.5 million of contingent consideration was recorded as a liability on the Company's condensed consolidated balance sheet.

The acquisition has been accounted for under the acquisition method of accounting in accordance with ~~Accounting Standards Codification Topic 805,~~ ~~Business Combinations~~ ("ASC ~~805").~~805. Under the acquisition method of accounting, the Company allocated the purchase price to the identifiable assets acquired and liabilities assumed based on their estimated acquisition-date fair ~~value.~~values. The ~~difference between the acquisition-date fair value~~excess of the ~~consideration and the estimated fair value of~~purchase price over the net assets acquired is recorded as goodwill. Goodwill represents the future economic benefits expected to arise from other intangible assets acquired that do not qualify for separate recognition, including acquired workforce, as well as expected future synergies.

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Based on ~~management’s~~management's provisional assessment of the acquisition-date fair value of the assets acquired and liabilities assumed, the aggregate purchase price of ~~$2.3~~$10.5 million, which is comprised of $9.0 million of cash and $1.5 million for contingent consideration noted above, has been allocated to the ~~Company’s~~Company's assets and liabilities on a preliminary basis as follows: ~~$1.9~~$7.5 million to goodwill, ~~$0.5~~$3.7 million to identifiable intangible assets, including acquired technology of $3.3 million and customer relationships of $0.4 million, $0.6 million to long-term deferred tax liabilities and $0.1 million to working capital as a net current liability. The purchase price allocation in conjunction with the acquisition of ~~HubLogix~~BlueBoard is subject to change as additional information becomes available. Any adjustments will be made as soon as practicable, but not later than one year from the acquisition date.

The goodwill ~~of $1.9 million~~ arising from the acquisition of ~~HubLogix consists largely of~~BlueBoard represents the future economic benefits expected to arise from other intangible assets that do not qualify for separate recognition, including acquired workforce, ~~the~~as well as expected ~~company-specific synergies and the opportunity to expand the Company’s product offerings to customers.~~future synergies. The goodwill recognized is not deductible for income tax purposes.

The Company incurred transaction costs in connection with the acquisition of ~~$0.3~~$0.2 million and $0.4 million for the three and nine months ended September 30, 2020, respectively, which are included in general and administrative expense in the accompanying condensed consolidated statements of ~~operations for the nine months ended September 30, 2017.~~operations.

Comparative pro forma financial information for this acquisition has not been presented because the acquisition is not material to the ~~Company’s~~Company's consolidated results of operations.

Goodwill and Intangible Assets

The following table shows the changes in the carrying amount of goodwill for the nine months ended September 30, ~~2017~~2020 (in thousands):

Balance as of December 31, 2016 $ 21,632
Goodwill attributable to the HubLogix acquisition 1,854
Balance as of September 30, 2017 $ 23,486


Balance as of December 31, 2019	$	23,486
Goodwill attributable to the BlueBoard acquisition	7,504
Balance as of September 30, 2020	$	30,990

There were no0 changes to the Company's goodwill during the year ended December 31, ~~2016.~~2019.

The Company has acquired intangible assets in connection with its business acquisitions. These assets were recorded at their estimated fair values at the acquisition date and are being amortized over their respective estimated useful lives using the straight-line method. The estimated useful lives and amortization methodology used in computing amortization are as follows:



			Estimated Useful Life	Amortization Methodology
Customer relationships			7 years	Straight-line
Acquired technology			7 years	Straight-line
~~Trade names~~	~~3 years~~	~~Straight-line~~

Amortization expense associated with the Company's intangible assets was ~~$0.2~~$0.3 million and ~~$0.1~~$0.2 million for the three months ended September 30, ~~2017~~2020 and ~~2016,~~2019, respectively, and ~~was $0.5~~$0.6 million and ~~$0.4~~$0.5 million for the nine months ended September 30, ~~2017~~2020 and ~~2016,~~2019, respectively.

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5. ~~COMMITMENTS~~FAIR VALUE OF MEASUREMENTS

~~Sales Tax~~

~~During the first quarter of 2017, the~~The Company ~~completed its analysis with regard~~uses a three-tier fair value hierarchy to ~~potential unpaid sales tax obligations. Based~~classify all assets and liabilities measured at fair value on the results of this analysis, the Company made the decision to enter into voluntary disclosure agreements ("VDAs") with certain jurisdictions to reduce the Company’s potential sales tax liability. VDAs generally provide for a ~~maximum look-back period, a waiver of penalties and, at times, interest~~recurring basis, as well as assets and liabilities measured at fair value on a non-recurring basis, in periods subsequent to their initial measurement. The hierarchy requires the Company to use observable inputs when available, and to minimize the use of unobservable inputs when determining fair value. The three tiers are defined as follows:

•Level 1. Observable inputs based on unadjusted quoted prices in active markets for identical assets or liabilities.

•Level 2. Inputs, other than quoted prices in active markets, that are observable either directly or indirectly.

•Level 3. Unobservable inputs for which there is little or no market data, which require the Company to develop its own assumptions.

The carrying amounts of certain of the Company’s financial instruments, including cash and cash equivalents, accounts receivable, accounts payable and accrued expenses approximate their respective fair values due to their short-term nature.

The acquisition of BlueBoard on July 23, 2020 includes a contingent consideration arrangement, as described in Note 4 above. Contingent consideration was measured at fair value at the acquisition date and is remeasured at fair value at each reporting date until the contingency is resolved.

The fair value of the contingent consideration related to the BlueBoard acquisition was estimated based on a probability-weighted model in which the Company developed various scenarios for achievement of the financial targets. The Company discounted the expected future earn-out payment ~~arrangements.~~of each scenario to its net present value using Level 3 inputs and assigned probabilities to achieving each scenario. Key assumptions used in the measurement of fair value of contingent consideration include the Company’s internal financial projections and analysis of BlueBoard's current customer base and expected customer growth, target market, sales potential, risk-free rates and discount rates. Increases or decreases in any valuation inputs in isolation may result in a significantly lower or higher fair value measurement in the future. Subsequent changes in the fair value of contingent consideration are recognized within general and administrative expenses in the Company’s condensed consolidated statements of operations. As of September 30, 2020, the fair value of the contingent consideration was $1.5 million, of which $0.9 million is recorded in "Other current liabilities" and $0.6 million is recorded in "Other long-term liabilities."

6. CAPITALIZED SOFTWARE DEVELOPMENT COSTS

Capitalized software development costs related to creating internally developed software and implementing software purchased for internal use are included in property and equipment in the accompanying condensed consolidated balance sheets. The ~~Company's estimated aggregate VDA liability~~Company capitalized software development costs of ~~$2.5~~$0.9 million and $0.7 million during the three months ended September 30, 2020 and 2019, respectively, and $2.3 million and $2.0 million during the nine months ended September 30, 2020 and 2019, respectively. Amortization expense related to capitalized internally developed software was ~~recorded as a one-time charge~~$0.5 million and $0.2 million during the three months ended September 30, 2020 and 2019, respectively, and $1.3 million and $0.5 million during the nine months ended September 30, 2020 and 2019, respectively, and is included in cost of revenue or general and administrative expense in the accompanying condensed consolidated statements of operations, depending upon the nature of the software development project. The net book value of capitalized internally developed software was $3.9 million and $2.9 million at September 30, 2020 and December 31, 2019, respectively.

7. LINE OF CREDIT

On August 5, 2020, the Company established a $25.0 million revolving credit facility with a commercial lender that is available for use until August 5, 2023. Proceeds from borrowings under the credit facility may be used for working capital and general corporate purposes, including acquisitions. Up to $10.0 million of the facility is available for letters of credit. Additionally, the Company may request increases to the facility, subject to the consent of the lender, provided that the aggregate amount of such increases during the term do not exceed $10.0 million. Amounts borrowed under the facility will bear interest equal to either a base rate plus 2.25% per annum or LIBOR plus 3.25% per annum. The Company will pay a fee on all outstanding letters of credit at a rate of 3.25% per annum. In addition, the Company will pay a quarterly fee at a rate of 0.50% per annum on the undrawn portion of the facility. As collateral for extension of credit under the facility, the Company granted security interests in substantially all of its assets and those of one of its subsidiaries. The agreement for the credit facility contains customary representations and warranties and subjects the Company to affirmative and negative covenants. As of September 30, 2020, the Company had not drawn on, or issued any letters of credit under, the credit facility.

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8. REVENUE FROM CONTRACTS WITH CUSTOMERS

Revenue Recognition and Disaggregation of Revenue

The Company derives the majority of its revenue from subscription fees paid for access to and usage of its SaaS solutions for a specified period of time. A portion of the subscription fee is typically fixed and is based on a specified minimum amount of gross merchandise value, or GMV, or advertising spend that a customer expects to process through the Company's platform over the contract term. The remaining portion of the subscription fee is variable and is based on a specified percentage of GMV or advertising spend processed through the Company's platform in excess of the customer's specified minimum GMV or advertising spend amount. In addition to subscription fees, contracts with customers may include implementation fees for launch assistance and training. Fixed subscription and implementation fees are billed in advance of the subscription term and are due in accordance with contract terms, which generally provide for payment within 30 days. Variable fees are subject to the same payment terms, although they are generally billed the month after they are incurred. The Company also generates revenue from its solutions that allow brands to direct potential consumers from their websites and digital marketing campaigns to authorized resellers. The majority of the Company's contracts have a one year term. The Company's contractual arrangements include performance, termination and cancellation provisions, but do not provide for refunds. Customers do not have the contractual right to take possession of the Company's software at any time. Sales taxes collected from customers and remitted to government authorities are excluded from revenue.

The Company's customers are categorized as follows:

Retailers. The Company generally categorizes a customer as a retailer if it primarily focuses on selling third-party products.

Brands. The Company generally categorizes a customer as a brand if it primarily focuses on selling its own proprietary products.

Other. Other is primarily comprised of strategic partnerships.

The following table summarizes revenue disaggregation by customer type for the three and nine months ended September 30, 2020 and 2019 (in thousands):


	Three Months Ended September 30,				Nine Months Ended September 30,
	2020		2019		2020		2019
Retailers	$	21,214	$	20,300	$	64,202	$	62,376
Brands	12,080		9,341		33,860		27,318
Other	1,991		2,037		6,698		5,490
	$	35,285	$	31,678	$	104,760	$	95,184

Contracts with Multiple Performance Obligations

Customers may elect to purchase a subscription to multiple modules, multiple modules with multiple service levels, or, for certain of the Company's solutions, multiple brands or geographies. The Company evaluates such contracts to determine whether the services to be provided are distinct and accordingly should be accounted for as separate performance obligations. If the Company determines that a contract has multiple performance obligations, the transaction price, which is the total price of the contract, is allocated to each performance obligation based on a relative standalone selling price method. The Company estimates standalone selling price based on observable prices in past transactions for which the product offering subject to the performance obligation has been sold separately. As the performance obligations are satisfied, revenue is recognized as discussed above in the product descriptions.

Transaction Price Allocated to Future Performance Obligations

As the Company typically enters into contracts with customers for a twelve-month subscription term, a substantial majority of its performance obligations that have not yet been satisfied as of September 30, 2020 are part of a contract that has an original expected duration of one year or less. For contracts with an original expected duration of greater than one year, the aggregate transaction price allocated to the unsatisfied performance obligations was $28.9 million as of September 30, 2020, of which $17.5 million is expected to be recognized as revenue over the next twelve months.

Deferred Revenue

Deferred revenue represents the unearned portion of subscription and implementation fees. Deferred revenue is recorded when cash payments are received in advance of performance. Deferred amounts are generally recognized within one year. Deferred revenue is included in the accompanying condensed consolidated balance sheets under "Total current liabilities," net

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of any long-term portion that is included in "Other long-term liabilities." The following table summarizes deferred revenue activity for the nine months ended September 30, ~~2017. This amount represents~~2020 (in thousands):


	Balance, beginning of period		Net additions	Revenue recognized	Balance, end of period
Deferred revenue	$	21,459	78,909	(78,610)	$	21,758

Of the ~~Company's estimate~~$104.8 million of ~~its potential unpaid~~revenue recognized in the nine months ended September 30, 2020, $11.9 million was included in deferred revenue at January 1, 2020.

Costs to Obtain Contracts

The Company capitalizes sales ~~tax liability through~~commissions and a portion of other incentive compensation costs that are directly related to obtaining customer contracts and that would not have been incurred if the ~~anticipated look-back periods including interest, where applicable,~~contract had not been obtained. These costs are included in ~~all jurisdictions~~the accompanying condensed consolidated balance sheets and are classified as "Prepaid expenses and other current assets," net of any long-term portion that is included in "Deferred contract costs, net of current portion." As of September 30, 2020, $6.8 million was included in "Prepaid expenses and other current assets." Deferred contract costs are amortized to sales and marketing expense over the expected period of benefit, which the Company has ~~entered into~~determined to be five years based on the estimated customer relationship period. The following table summarizes deferred contract cost activity for the nine months ended September 30, 2020 (in thousands):


	Balance, beginning of period		Additions	Amortized costs (1)	Balance, end of period
Deferred contract costs	$	18,414	6,428	(4,623)	$	20,219

(1) Includes contract costs amortized to sales and marketing expense during the period and the impact from foreign currency exchange rate fluctuations.

9. STOCK-BASED COMPENSATION

In February 2020, the Company’s Compensation Committee implemented changes to the equity compensation program for the Company’s executive officers. Beginning in 2020, 50% of each executive's equity awards were granted in the form of performance-based vesting restricted stock units, or ~~intends~~PSUs, that are eligible for vesting only if the Company achieves pre-defined targets set by the Compensation Committee for the Company’s combined year-over-year revenue growth and adjusted earnings before interest, tax, depreciation and amortization, or EBITDA, margin over a multi-year measurement period (a two-year measurement period for fiscal 2020 grants), subject to ~~enter into VDAs. If~~the executive’s continued service with the Company. For any PSUs to vest, revenue growth must be positive over the performance period. Vesting of these PSU awards is based on a sliding scale of actual performance against the pre-defined goals. The sliding scale ranges from 0 vesting and forfeiture of the ~~tax authorities rejects the Company's VDA applications or offers terms that are other than what~~awards if the Company ~~is anticipating, or~~does not achieve the performance threshold, to an award of up to 150% of the target number of awards if the ~~VDAs do not resolve all potential unpaid sales tax obligations, then~~pre-defined maximum performance is achieved. As soon as reasonably practicable after the completion of the performance period, the Compensation Committee will determine the level of attainment of the performance goal and if the performance threshold is achieved, on the second anniversary of the grant date, subject to the executive’s continued service as of that date, 50% of the earned PSU awards will vest and, on the third anniversary of the grant date, the remaining 50% of earned PSU awards will vest, subject to the executive’s continued service as of that date. The Committee may make adjustments to the manner in which the achievement is determined as it ~~is possible that~~deems equitable and appropriate to exclude the ~~actual aggregate unpaid sales tax liability may be higher~~effect of unusual, non-recurring or ~~lower than the Company's estimate.~~

~~Through September 30, 2017,~~infrequent matters, transactions or events affecting the Company ~~has paid approximately $0.9 million under terms~~or its consolidated financial statements; changes in accounting principles, practices or policies or in tax laws or other laws or requirements; or other similar events, matters or changed circumstances. Each adjustment, if any, shall be made solely for the purpose of maintaining the intended economics of the ~~VDA agreements that it has completed~~award in light of changed circumstances to prevent the dilution or enlargement of the executive’s rights with ~~certain jurisdictions. During~~respect to the ~~third quarter~~PSUs. The fair value of ~~2017, a jurisdiction rejected~~ the ~~Company's VDA application~~PSU awards is determined using the Company’s stock price on the grant date. These awards are equity classified and will be ~~conducting a sales tax audit. The Company believes~~expensed over the ~~scope~~requisite service period based on the extent to which achievement of the audit will be limited and similar in principle to the VDA program offered by that jurisdiction; as a result, the Company has determined not to revise its estimate of its potential unpaid sales tax liability. The completion date of the sales tax audit has not been determined. The Company expects to complete the remaining VDAs within the next six months following the date of filing this Quarterly Report on Form 10-Q.

~~6. STOCK-BASED COMPENSATION~~performance metrics is probable.

The Company recognizes stock-based compensation expense using the accelerated attribution method, net of estimated forfeitures, in which compensation cost for each vesting tranche in an award is recognized ratably from the service inception date to the vesting date for that tranche.

Stock-based compensation expense is included in the following line items in the accompanying condensed consolidated statements of operations for the three and nine months ended September 30, ~~2017~~2020 and ~~2016~~2019 (in thousands):

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	Three Months Ended September 30,				Nine Months Ended September 30,					Three Months Ended September 30,				Nine Months Ended September 30,
	2017		2016		2017		2016			2020		2019 (1)		2020		2019 (1)
Cost of revenue	$	259	$	330	$	753	$	941	Cost of revenue	$	203	$	169	$	760	$	745
Sales and marketing	970		1,161		2,960		3,651		Sales and marketing	544		0		2,061		1,773
Research and development	588		496		1,659		1,485		Research and development	485		454		1,708		1,696
General and administrative	1,023		878		3,760		4,130		General and administrative	1,030		178		3,203		2,786
	$	2,840	$	2,865	$	9,132	$	10,207
Total stock-based compensation expense									Total stock-based compensation expense	$	2,262	$	801	$	7,732	$	7,000

~~During the nine months ended September 30, 2017, the Company granted the following share-based awards:~~

Number of Shares Underlying Grant Weighted Average Grant Date Fair Value
Stock options 597,034
$ 4.21
Restricted stock units ("RSUs") 1,325,172
10.44
Total share-based awards 1,922,206
8.50

~~7. NET LOSS PER SHARE~~

Diluted net loss per share is the same as basic net loss per share for all periods presented because the effects of potentially dilutive items were anti-dilutive given the Company’s net loss. The following securities have been excluded from the calculation of weighted average common shares outstanding because the effect is anti-dilutive(1) Stock-based compensation expense for the three and nine months ended September 30, ~~2017~~2019 was impacted by forfeitures due to changes in executive management.

During the nine months ended September 30, 2020, the Company granted the following share-based awards:


	Number of Shares Underlying Grant	Weighted Average Grant Date Fair Value
Restricted stock units	958,055	$	11.32
Performance stock units	142,317	$	9.27
Total share-based awards	1,100,372

10. NET INCOME (LOSS) PER SHARE

Basic net income (loss) per share is calculated by dividing net income (loss) by the weighted-average number of shares of common stock outstanding for the period. Diluted net income (loss) per share is calculated giving effect to all potentially dilutive shares of common stock, including stock options and ~~2016:~~restricted stock units. The dilutive effect of outstanding awards is reflected in diluted earnings per share by application of the treasury stock method.

The following table summarizes the calculation of basic and diluted net income (loss) per share (in thousands, except share and per share data):


	Three Months Ended September 30,				Nine Months Ended September 30,
	2020		2019		2020		2019
Basic:
Net income (loss)	$	3,712	$	1,729	$	12,705	$	(1,938)
Weighted average common shares outstanding, basic	28,802,310		28,049,199		28,485,547		27,824,696
Basic net income (loss) per share	$	0.13	$	0.06	$	0.45	$	(0.07)
Diluted:
Net income (loss)	$	3,712	$	1,729	$	12,705	$	(1,938)
Weighted average common shares outstanding, basic	28,802,310		28,049,199		28,485,547		27,824,696
Dilutive effect of:
Stock options	571,884		169,354		334,565		—
Unvested restricted stock units	1,062,407		536,126		995,717		—
Weighted average common shares outstanding, diluted	30,436,601		28,754,679		29,815,829		27,824,696
Diluted net income (loss) per share	$	0.12	$	0.06	$	0.43	$	(0.07)

The following equity instruments have been excluded from the calculation of diluted net income (loss) per share because the effect is anti-dilutive:


	Three Months Ended September 30,		Nine Months Ended September 30,
	2020	2019	2020	2019
Stock options	145,279	1,923,938	528,777	2,341,209
Restricted stock units	19,322	269,552	26,397	2,206,636

Three and Nine Months Ended September 30,
2017 2016
Stock options 2,132,715
1,657,549
RSUs 2,547,941
2,342,444

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8.11. INCOME TAXES

At the end of each interim reporting period, the Company estimates its effective income tax rate expected to be applicable for the full year. This estimate is used to determine the income tax provision or benefit on a year-to-date basis and may change in subsequent interim periods.

The ~~Company’s~~Company's effective tax rate was ~~(0.9)~~(11.2)% and ~~1.0%~~11.0% for the three months ended September 30, ~~2017~~2020 and ~~2016,~~2019, respectively, and ~~(1.3)%~~1.3% and ~~0.7%~~(41.9)% for the nine months ended September 30, ~~2017~~2020 and ~~2016,~~2019, respectively. The tax ~~(expense) benefit~~(benefit) expense for each of the periods was based on U.S. federal, state, local and foreign income taxes. The Company’s effective tax rate for these periods is lower than the U.S. federal statutory rate of ~~34%~~21% primarily due to operating ~~losses~~loss carryforwards which are subject to a valuation allowance. The Company cannot recognize the tax benefit of operating loss carryforwards generated in certain jurisdictions due to uncertainties relating to future taxable income in those jurisdictions in terms of both its timing and its sufficiency, which would enable the Company to realize the benefits of those carryforwards. The ~~Company began recognizing~~change in the effective tax ~~expense during~~rate for the ~~2017 interim periods~~three months ended September 30, 2020 compared with the same period in the prior year was primarily due to ~~having recognized~~an increase in the UK corporate income tax ~~benefits during~~rate resulting in an increase to the 2016 interim periods. This was in part a result of releasing valuation allowances in certain foreign jurisdictions during the fourth quarter of 2016. In addition, during the interim periods in 2017, the Company no longer had sufficient deferred tax liabilities in one of its foreign subsidiaries necessary to realize the tax benefit of all of itsUK deferred tax assets and the acquisition of BlueBoard and their current year operating losses, for ~~that same foreign subsidiary. The Company recorded a valuation allowance against the deferred tax assets of that foreign subsidiary, net of deferred tax liabilities. As a result,~~which the Company ~~is not currently permitted to~~can recognize the tax ~~benefit~~benefit. The change in the effective tax rate for the nine months ended September 30, 2020 compared with the same period in the prior year was primarily due to the shift from pre-tax loss for the nine-month period in 2019 to pre-tax income for the nine-month period in 2020.

The Tax Cuts and Jobs Act of ~~that subsidiary’s losses.~~2017, or Tax Act, which went into effect on December 22, 2017, significantly revised the Internal Revenue Code of 1986, as amended. The Tax Act contains, among other things, significant changes to corporate taxation, including reduction of the corporate tax rate from a top marginal rate of 35% to a flat rate of 21%, limitation of the tax deduction for interest expense to 30% of adjusted earnings (except for certain small businesses), repeal of the alternative minimum tax, limitation of the deduction for net operating losses to 80% of current year taxable income, indefinite net operating loss carryforward period and elimination of net operating loss carrybacks, elimination of U.S. tax on foreign earnings (subject to certain important exceptions), immediate deductions for certain new investments instead of deductions for depreciation expense over time, creation of the base erosion anti-abuse tax, the global intangible low taxed income inclusion, which the Company accounts for as a period cost, the foreign derived intangible income deduction and modification or repeal of many business deductions and credits.

The Coronavirus, Aid, Relief and Economic Security Act, or CARES Act, was enacted on March 27, 2020. The CARES Act includes both income tax and non-income tax measures to assist companies. Some of the key income tax-related provisions of the CARES Act include the elimination of the 80% limitation on certain net operating loss carryforwards and allowing net operating loss carrybacks, an increase to the interest expense deduction limit, passage of technical corrections to the Tax Cuts and Jobs Act of 2017, and acceleration of the Alternative Minimum Tax Credit refund. In addition to the income tax provisions, the CARES Act includes non-income tax provisions, such as loan programs, penalty and interest-free deferral of certain tax payments, and payroll tax credits. The Company has decided not to apply for any of the loan programs in the CARES Act. The relevant corporate income tax changes have been incorporated into the Company's income tax provision for the three and nine months ended September 30, 2020 based on the language in the CARES Act and guidance promulgated prior to the issuance of these financial statements. These corporate tax changes had an insignificant impact on the income tax provision for the three and nine months ended September 30, 2020. The Company is also monitoring COVID-19 tax relief developments in U.S. states and foreign jurisdictions where the Company has operations. The Company is currently benefiting from penalty and interest-free tax payment deferral in a few of the jurisdictions where the Company has operations, including deferral of the employer portion of the 2020 U.S. Social Security tax payments as provided in the CARES Act.

9.12. SEGMENT AND GEOGRAPHIC INFORMATION

Operating segments are defined as components of an enterprise for which discrete financial information is available that is evaluated regularly by the chief operating decision maker, ~~(“CODM”)~~or CODM, for purposes of allocating resources and evaluating financial performance. The ~~Company’s~~Company's CODM reviews financial information presented on a consolidated basis for purposes of allocating resources and evaluating financial performance. As such, the ~~Company’s~~Company's operations constitute a single operating segment and ~~one~~1 reportable segment.

Substantially all assets were held in the United States during the nine months ended September 30, ~~2017~~2020 and the year ended December 31, ~~2016.~~2019. The Company categorizes domestic and international revenue from customers based on their billing address. The following table ~~below~~ summarizes revenue by geography for the three and nine months ended September 30, ~~2017~~2020 and ~~2016~~2019 (in thousands)~~. The Company categorizes domestic and international~~:

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	Three Months Ended September 30,				Nine Months Ended September 30,
	2020		2019 (1)		2020		2019 (1)
Domestic	$	26,135	$	23,537	$	78,571	$	71,207
International	9,150		8,141		26,189		23,977
Total revenue	$	35,285	$	31,678	$	104,760	$	95,184

(1) Certain prior period amounts have been reclassified to conform to current period presentation. These reclassifications had no impact on the reported total revenue ~~from customers based on their billing address.~~for the period.

Three Months Ended September 30, Nine Months Ended September 30,
2017 2016 2017 2016
Domestic $ 23,156
$ 21,985
$ 69,354
$ 63,458
International 6,941
6,007
19,076
17,979
Total revenue $ 30,097
$ 27,992
$ 88,430
$ 81,437

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ITEM 2. ~~MANAGEMENT’S~~MANAGEMENT'S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF OPERATIONS

Certain statements contained in this Quarterly Report on Form 10-Q may constitute forward-looking statements within the meaning of Section 27A of the Securities Act of 1933, as amended, and Section 21E of the Securities Exchange Act of 1934, as amended. The words or phrases ~~“would~~"would be,~~” “will~~" "will allow,~~” “intends~~" "intends to,~~” “will~~" "will likely result,~~” “are~~" "are expected to,~~” “will~~" "will continue,~~” “is~~" "is anticipated,~~” “estimate,” “project,”~~" "estimate," "project," or similar expressions, or the negative of such words or phrases, are intended to identify ~~“forward-looking~~"forward-looking statements.”" We have based these forward-looking statements on our current expectations and projections about future events. Because such statements include risks and uncertainties, actual results may differ materially from those expressed or implied by such forward-looking statements. These forward-looking statements are based upon information available to us as of the date of this Quarterly Report, and while we believe such information forms a reasonable basis for such statements, such information may be limited or incomplete, and our statements should not be read to indicate that we have conducted an exhaustive inquiry into, or review of, all potentially available relevant information. These statements are inherently uncertain and investors are cautioned not to unduly rely upon these statements.Factors that could cause or contribute to these differences include those below and elsewhere in this Quarterly Report on Form 10-Q, particularly in Part II – Item 1A, ~~“Risk~~"Risk Factors,”" and our other filings with the Securities and Exchange Commission. Statements made herein are as of the date of the filing of this Form 10-Q with the Securities and Exchange Commission and should not be relied upon as of any subsequent date. Unless otherwise required by applicable law, we do not undertake, and we specifically disclaim, any obligation to update any forward-looking statements to reflect occurrences, developments, unanticipated events or circumstances after the date of such statement.

The following discussion and analysis of our financial condition and results of operations should be read in conjunction with our unaudited condensed consolidated financial statements and related notes that appear in Item 1 of this Quarterly Report on Form 10-Q and with our audited consolidated financial statements and related notes for the year ended December 31, ~~2016,~~2019, which are included in our Annual Report on Form 10-K for fiscal ~~2016.~~2019.

~~We are a leading provider of software-as-a-service, or SaaS, solutions and our~~Our mission is to connect and optimize the world's commerce. Our ~~e-commerce~~proprietary software-as-a-service, or SaaS, cloud platform helps ~~retailers~~brands and ~~branded manufacturers~~retailers worldwide improve their online performance by expanding sales channels, connecting with consumers around the world, optimizing their operations for peak performance and providing actionable analytics to improve competitiveness. Our customers include the online businesses of traditional retailers, online retailers and branded manufacturers (manufacturers that market the products they produce under their own name), as well as advertising agencies that useMore specifically, our solutions on behalf of their clients. Through our platform, we enable our customers to connect with new and existing sources of demand for their products, including e-commerce marketplaces, such as Amazon, eBay, Jet.com, Newegg, Sears and Walmart, search engines and comparison shopping websites, such as Google, Microsoft's Bing and Nextag, and social channels, such as Facebook, Instagram and Pinterest. Our suite of solutions ~~accessed through a standard web browser, provides~~allows our customers ~~with a single, integrated user interface~~ to manage their product listings, inventory availability, pricing optimization, search terms, orders and fulfillment, ~~as well as data analytics~~ and other critical functions across these channels. Our customers utilize our platform to connect with new and existing sources of demand for their products through hundreds of channels, including Amazon, eBay, Facebook, Google and Walmart. Our fulfillment solution makes it easier for customers to connect to their supply chain, which could include distributors, manufacturers and third-party logistics providers. Our brand analytics solution helps leading global brands gain a competitive advantage on their e-commerce channels with actionable insights into how their products are performing across thousands of retailer websites and marketplaces. We also offer solutions that allow ~~branded manufacturers~~brands to send their web visitors or digital marketing audiences directly to authorized resellers and to gain insight into consumer behavior. ~~Our proprietary cloud-based technology~~Overall, our platform delivers significant breadth, scalability and ~~flexibility.~~flexibility and facilitates billions of dollars in e-commerce transactions annually across the globe.

We serve customers across a wide range of industries and geographies. Our customers include the online businesses of brands and retailers, as well as advertising agencies that use our solutions on behalf of their clients.

EXECUTIVE OVERVIEW

FINANCIAL RESULTS

•Total revenue of ~~$30.1~~$35.3 million and ~~$88.4~~$104.8 million for the three and nine months ended September 30, ~~2017~~2020 increased ~~7.5%~~11.4% and ~~8.6%~~10.1%, respectively, from the comparable prior year periods;

~~Average revenue per customer of $41,748 for the twelve months ended September 30, 2017 increased 8.7% compared with $38,400 for the twelve months ended September 30, 2016;~~

•Revenue was comprised of ~~79.3%~~76.8% and ~~20.7%~~23.2% fixed and variable subscription fees, respectively, for the three months ended September 30, ~~2017~~2020 compared with fixed and variable subscription fees of ~~79.7%~~81.5% and ~~20.3%~~18.5%, respectively, for the three months ended September 30, ~~2016.~~ 2019;

•Revenue was comprised of ~~77.5%~~75.0% and ~~22.5%~~25.0% fixed and variable subscription fees, respectively, for the nine months ended September 30, ~~2017,~~2020 compared with fixed and variable subscription fees of ~~78.0%~~80.9% and ~~22.0%~~19.1%, respectively, for the nine months ended September 30, ~~2016;~~2019;

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•Revenue from our brands customers represented 34.2% and 32.3% of total revenue for the three and nine months ended September 30, 2020, respectively, compared with 29.5% and 28.7% of total revenue for the comparable prior year periods;

•Revenue derived from customers located outside of the United States as a percentage of total revenue was ~~23.1%~~25.9% and ~~21.6%~~25.0% for the three and nine months ended September 30, ~~2017,~~2020, respectively, compared ~~to 21.5%~~with 25.7% and ~~22.1%~~25.2%, respectively, for the comparable prior year periods;

•Gross margin of 78.2% and ~~77.5%~~79.2% for the three and nine months ended September 30, ~~2017,~~2020, respectively, improved by ~~250 basis points~~110 and ~~280~~220 basis points, respectively, ~~from~~compared with 77.1% and 77.0% for the comparable prior year periods;

•Operating margin of ~~(13.7)%~~9.4% and ~~(18.3)%~~12.0% for the three and nine months ended September 30, ~~2017,~~2020, respectively, ~~declined compared to operating margin of (9.6)%~~improved significantly from 5.6% and ~~(17.3)~~(2.0)% for the comparable prior year periods;

•Net ~~loss~~income of $(4.1) million for the three months ended September 30, 2017 increased compared to net loss of $(2.6) million for the comparable prior year period, and net loss of $(16.1) million for the nine months ended September 30, 2017 increased compared to net loss of $(13.8) million for the comparable prior year period;

~~Adjusted EBITDA of $0.4~~$3.7 million and ~~$0.7~~$12.7 million for the three and nine months ended September 30, ~~2017,~~2020, respectively, ~~decreased~~improved compared ~~to adjusted EBITDA~~with net income of ~~$2.2~~$1.7 million and net loss of $(1.9) million for ~~both of~~ the comparable prior year periods;

•Adjusted EBITDA, a non-U.S. GAAP measure, of $7.4 million and $25.5 million for the three and nine months ended September 30, 2020, respectively, increased 43.9% and 135.9%, respectively, compared with adjusted EBITDA of $5.2 million and $10.8 million for the comparable prior year periods;

•Cash and cash equivalents ~~was $54.2~~were $66.4 million at September 30, ~~2017~~2020 compared with ~~$65.4~~$51.8 million at December 31, ~~2016; and~~2019;

•Operating cash flow was ~~$(2.2)~~$26.0 million for the nine months ended September 30, ~~2017~~2020 compared ~~to $9.4~~with $7.5 million for the nine months ended September 30, ~~2016.~~2019; and

•Free cash flow, a non-U.S. GAAP measure, was $22.7 million for the nine months ended September 30, 2020 compared with $4.8 million for the nine months ended September 30, 2019.

EFFECTS OF COVID-19 ON OUR BUSINESS

In late February 2020, in response to the rapidly-evolving novel coronavirus, or COVID-19, pandemic, we activated our business continuity program led by our business continuity team, to help us manage the situation. In early March, we implemented a COVID-19 work-from-home policy for our various global offices. The transition to a COVID-19 work-from-home model went smoothly because our employees already had the equipment necessary to do their jobs remotely (including laptops and state-of-the-art video conferencing systems), our back-office systems were already cloud-based, and because the majority of our interactions with customers, prospects, and business partners do not require in-person interaction. Accordingly, our business has not been heavily dependent on our physical office locations nor on travel. We have conducted surveys of our employees and the vast majority have responded that they felt as (or more) productive working from home and that they had what they needed to do their jobs. We believe we will be able to operate effectively under this model for the foreseeable future.

COVID-19 has affected e-commerce in different ways. In general, the closing of many physical retail stores and the stay-at-home orders issued by many jurisdictions have driven a substantial shift in commerce to online channels like Amazon and Walmart. Beginning in March, we saw a significant increase in gross merchandise value, or GMV, processed through our platform, which benefited our variable revenue. At the same time, in March and early in the second quarter of 2020, sellers of certain categories of products, like apparel, were impacted by reduced demand while concurrently dealing with store closures and, in some cases, disruptions to supply chains or fulfillment operations. We proactively adjusted contract and/or payment terms for some customers who were facing financial or operational distress in an effort to help them get through this period and to maintain long-term client relationships.

COVID-19 presents our business with both opportunities and risks. Our business has been positively affected by a substantial increase in e-commerce volumes, which drove an increase in GMV and variable revenue during the second and third quarters of 2020 compared to the prior year periods. How long, and to what extent, this level of higher GMV can continue is very difficult to forecast. We believe that the heightened GMV levels we have seen are likely to dissipate somewhat over time as retail stores reopen and stay-at-home orders ease, but we also believe it is possible that some level of increased e-commerce may become permanent as customers become more regular online shoppers.

We also believe that this trend toward online shopping will increase demand for solutions, like ours, that help brands and retailers continue to shift towards digital channels. In March, however, COVID-19 negatively impacted our ability to acquire new customers as many prospects were distracted by having to manage their own pandemic-related business disruptions. In addition, in-person events that have been an important source of contracts with new customers and expansion of contracts with current customers, have been postponed, cancelled or converted to virtual events, with our flagship prospect and customer conferences converted to virtual events for 2020. We also anticipate that some customers may face business continuity

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challenges that may lead to a near-term increase in churn. Thus, while we have experienced some disruption to our ability to acquire new customers and retain certain existing customers, we believe the longer-term demand for our platform will be at least as strong as it has been in the past once the disruptions posted by the pandemic subside.

Lastly, we cannot ignore that in recent months tens of millions of people around the world have lost their jobs due to COVID-19 and that the global economy has experienced, and may continue to experience, economic distress. Governments around the world, including the U.S. Federal government and European Union, have enacted historic fiscal and monetary stimulus programs in an effort to mitigate the economic impact of COVID-19, and we believe these programs have helped support consumer spending. Whether and when, and to what extent, future stimulus programs are enacted is difficult to predict. Therefore, the risk of continued global economic distress remains high and may impact consumer demand and, hence, e-commerce volumes. How long this economic climate lasts, and whether or not the impact on consumer demand is more than offset by the shift to online shopping that we have seen since March is not knowable at this point.

For all of these reasons, it has remained difficult to forecast our revenue and profitability for the remainder of 2020, especially as continued outbreaks of COVID-19 could disrupt our operations and/or those of our customers. However, we believe we currently have sufficient liquidity and that our business model, which is substantially based on subscription revenues, positions us to continue to manage through the challenges presented by COVID-19.

TRENDS IN OUR BUSINESS

The following trends have contributed to the results of our consolidated operations, and we anticipate that they will continue to ~~impact~~affect our future results:

•Growth in Online Shopping. Consumers continue to move more of their ~~retail~~ spending from offline to ~~online retail.~~online. The continuing shift to online shopping and overall growth has contributed to our historical growth and we expect that this online shift will continue to benefit our business.

Global efforts to implement social distancing, including stay-at-home orders and similar mobility and gathering restrictions, due to the COVID-19 pandemic, have increased e-commerce as consumers have increasingly turned to online purchasing for many products they would have purchased at brick and mortar stores. However, it is unclear to what degree this recent shift in favor of e-commerce will continue once the public health impacts of the COVID-19 pandemic have begun to subside.

•Product Offering Expansion. As online shopping evolves, we continue to expand our product offerings to reflect the needs of companies seeking to attract consumers. We continue to enhance our product offerings by increasing online shopping channel integrations, including marketplace and first-party retail programs, and providing capabilities that allow brands and retailers to be more competitive. This ~~expansion may result in additional research~~includes support for advertising, advanced algorithmic repricing, machine learning-based demand forecasting, and ~~development investment.~~

improving our analytics capabilities, fulfillment features and user experience.

•Growth in Mobile Usage. We believe the shift toward mobile commerce will increasingly favor aggregators such as Amazon, eBay, Google and ~~Google Shopping,~~Walmart, all of which are focal points of our platform. These ~~aggregators~~systems understand the identity of the buyer, helping to reduce friction in the mobile commerce process, while offering a wide selection of merchandise in a single location. ~~The~~We believe that the growth in mobile commerce may result in increased revenue for us.

~~Shift to Larger Customers.~~ ~~We believe that the growth in online shopping increasingly favors larger enterprises. This move impacts our business both in longer sales cycles as well as increased average revenue per customer.~~

•Evolving Fulfillment Landscape. Consumers have been conditioned to expect fast, efficient delivery of products. We believe that determining and executing on a strategy to more expeditiously receive, process and deliver online orders, which we refer to collectively as fulfillment, ~~strategy~~ is critical to success for online sellers. Therefore, it will be increasingly important for us to facilitate and optimize fulfillment services on behalf of our customers, which in turn may result in additional research and development investment. ~~We believe our acquisition of HubLogix will further enhance the Company's fulfillment offering and strategy.~~

•Focus on Employees. ~~None of our success would be possible without our team.~~ We strive to provide ~~our employees~~ competitive compensation and benefits programs to help ~~drive~~attract and retain employees who are focused on facilitating the success of our customers. We ~~increased headcount by 4.3% from September 30, 2016 to September 30, 2017~~implemented a COVID-19 global work-from-home policy beginning in March 2020 to help ~~drive revenue growth~~protect our employees and support our ~~overall~~communities’ efforts to slow the transmission of COVID-19. This transition went smoothly, as our workforce is globally distributed and employees have the equipment they need to work from home, including global video communications systems. We are not dependent on our physical office locations or travel for our business operations.

~~Shifts in Foreign Currency.~~ Our operations in the United Kingdom were impacted by the 7.8% decline in the average exchange rate of the British Pound Sterling against the U.S. Dollar for the nine months ended September 30, 2017 as compared to the comparable prior year period. The decline of the British Pound Sterling against the U.S. Dollar resulted in a $1.0 million decrease in revenue for the nine months ended September 30, 2017 as compared to the nine months ended September 30, 2016. Revenue for the three months ended September 30, 2017 as compared to the three months ended September 30, 2016 was not materially affected by the decline of the British Pound Sterling against the U.S. Dollar.

•Seasonality. Our revenue fluctuates as a result of seasonal variations in our business, principally due to the peak consumer demand and related increased volume of our ~~customers’ gross merchandise value, or~~customers' GMV during the year-end holiday season. As a result, we have historically had higher revenue in our fourth quarter than other quarters due to increased GMV

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processed through our platform, resulting in higher variable subscription fees.

During the second and third quarters of 2020, we saw an increase in GMV processed through our platform, which does not follow the typical seasonal variations in our business, and resulted in higher than normal variable subscription fees. Refer to "Revenue" below for additional information on our current period results.

OPPORTUNITIES AND RISKS

•Dynamic E-commerce Landscape. We ~~will~~ need to continue to innovate in the face of a rapidly changing e-commerce landscape if we are to remain ~~competitive, and we will need~~competitive.

•Brands. As the e-commerce landscape evolves to ~~effectively manage our growth, especially related to our international expansion.~~

~~Retailers and Branded Manufacturers~~. ~~As consumer preferences potentially shift away from smaller retailers,~~increasingly favor brands, we need to continue to add ~~large retailers~~brands as customers. Brands tend to have longer customer life cycles, stronger financial stability and ~~branded manufacturers as profitable customers. These larger customers generally pay a lower percentage of GMV as fees~~overall better unit economics than retailers. Brands also offer increased expansion opportunities to ~~us based on the relatively higher volume of~~grow their ~~GMV processed~~e-commerce business through our ~~platform.~~platform; however they tend to have longer sales cycles. To help drive our future growth, we have made significant investments in our sales force and allocated resources focused on growing our customer base of ~~large retailers~~brands.

•Strategic Partnerships. Our business development team's mission is to expand our sales and ~~branded manufacturers.~~market opportunities through strategic partner relationships. We plan to continue to ~~focus~~invest in initiatives to expand our ~~efforts on increasing~~strategic partnership base to further enhance our offerings for customers and to help support our indirect sales channel efforts. The goal of these strategic partnerships is to further improve the value of our platform for our customers ~~to support higher rates.~~

and, when possible, provide us opportunities for incremental revenue streams.

•Increasing Complexity ~~and Fragmentation~~ of E-commerce. Although e-commerce continues to expand as ~~retailers~~brands and ~~branded manufacturers~~retailers continue to increase their online sales, it is also becoming more complex ~~and fragmented~~ due to the hundreds of channels available to ~~retailers~~brands and ~~branded manufacturers~~retailers and the rapid pace of change and innovation across those channels. In order to gain ~~consumers’~~consumers' attention in a more crowded and competitive online marketplace, ~~many retailers and~~ an increasing number of ~~branded manufacturers~~brands and retailers sell their merchandise through multiple online channels, each with its own rules, requirements and specifications. In particular, third-party marketplaces are an increasingly important driver of growth for a number of brands and large online ~~retailers and branded manufacturers, and as~~retailers. As a result, we need to continue to support multiple channels in a variety of geographies in order to support our targeted revenue growth. ~~As of September 30, 2017, we supported approximately 80 marketplaces.~~

•Global Growth in E-commerce. We believe the growth in e-commerce globally presents an opportunity for ~~retailers~~brands and ~~branded manufacturers~~retailers to engage in international sales. However, country-specific marketplaces are often ~~the~~a market share ~~leaders~~leader in their regions, as is the case for ~~Alibaba~~Zalando in ~~Asia.~~Europe, for example. In order to help our customers capitalize on this potential market opportunity, and to address our customers’ needs with respect to cross-border trade, we intend to continue to invest in our international ~~operations, specifically in the Asia Pacific region.~~operations. Doing business overseas involves substantial challenges, including management attention and resources needed to adapt to multiple languages, cultures, laws and commercial infrastructure, as further described in this report under the caption "Risks Related to our International Operations."

Our senior management continuously focuses on these and other trends and challenges, and we believe that our culture of innovation and our history of growth and expansion will contribute to the success of our business. We cannot, however, assure you that we will be successful in addressing and managing the many challenges and risks that we face.

~~KEY FINANCIAL AND OPERATING METRICS~~

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RESULTS OF OPERATIONS

The average revenue generated by our customers is a primary determinant of our revenue. We calculate this metric by dividing our revenue for a particular period by the average monthly number of customers during the period, which is calculated by taking the sum of the number of customers at the end of each month in the period and dividing by the number of months in the period. We typically calculate average revenue per customer in absolute dollars on a trailing twelve-month, or TTM, basis, but we may also calculate percentage changes in average revenue per customer on a quarterly basis in order to help us evaluate our period-over-period performance. For purposes of this metric and the number of customers metric described below, we include all customers who subscribe to at least one of our solutions, excluding customers acquired from our acquisition of HubLogix and customers subscribing only to certain legacy product offerings that are no longer part of our strategic focus.

The number of customers increased slightly during the third quarter of 2017 compared to the third quarter of 2016. The graphical presentation above does not include approximately 50 net new customers acquired from our acquisition of HubLogix during the second quarter of 2017. We continue our focus on obtaining large retailer and branded manufacturer customers, which may represent a smaller number of customers, but a potentially larger source of predictable or sustaining recurring revenue.

Adjusted EBITDA represents our earnings before interest expense, income tax expense (benefit) and depreciation and amortization, adjusted to eliminate stock-based compensation expense and, for the nine months ended September 30, 2017, a $2.5 million one-time charge in connection with our decision to enter into VDAs with certain jurisdictions. Refer to Note 5 to our unaudited condensed consolidated financial statements included elsewhere in this report for additional information regarding this one-time charge. We believe that adjusted EBITDA provides useful information to management and others in understanding and evaluating our operating results. However, adjusted EBITDA is not a measure calculated in accordance with U.S. GAAP and should not be considered as an alternative to any measure of financial performance calculated and presented in accordance with U.S. GAAP. In addition, adjusted EBITDA may not be comparable to similarly titled measures of other companies because other companies may not calculate adjusted EBITDA in the same manner that we do. Please refer to "Adjusted EBITDA" below for a discussion of the limitations of adjusted EBITDA and a reconciliation of adjusted EBITDA to net loss, the most comparable U.S. GAAP measurement.

~~Adjusted EBITDA~~

Our use of adjusted EBITDA has limitations as an analytical tool, and you should not consider it in isolation or as a substitute for analysis of our results as reported under U.S. GAAP. Some of these limitations are:

although depreciation and amortization are non-cash charges, the assets being depreciated and amortized may have to be replaced in the future and adjusted EBITDA does not reflect cash capital expenditure requirements for such replacements or for new capital expenditure requirements;

~~adjusted EBITDA does not reflect changes in, or cash requirements for, our working capital needs;~~

~~adjusted EBITDA does not reflect the potentially dilutive impact of equity-based compensation;~~

~~adjusted EBITDA does not reflect interest or tax payments that may represent a reduction in cash available to us; and~~

~~other companies, including companies in our industry, may calculate adjusted EBITDA differently, which reduces its usefulness as a comparative measure.~~

Because of these and other limitations, you should consider adjusted EBITDA together with U.S. GAAP-based financial performance measures, including various cash flow metrics, net income (loss) and our other U.S. GAAP results. The following table presents a reconciliation of net loss to adjusted EBITDA for each of the periods indicated (in thousands):

Three Months Ended September 30, Nine Months Ended September 30,
2017 2016 2017 2016
Net loss $ (4,055 ) $ (2,552 ) $ (16,096 ) $ (13,842 )
Adjustments:

Interest (income) expense, net (67 ) (11 ) (149 ) 11
Income tax expense (benefit) 37
(27 ) 209
(91 )
Depreciation and amortization expense 1,605
1,906
5,041
5,961
Total adjustments 1,575
1,868
5,101
5,881
EBITDA (2,480 ) (684 ) (10,995 ) (7,961 )
Stock-based compensation expense 2,840
2,865
9,132
10,207
One-time charge for VDAs related to sales taxes —
—
2,539
—
Adjusted EBITDA $ 360
$ 2,181
$ 676
$ 2,246

~~RESULTS OF OPERATIONS~~

The following tables set forth our condensed consolidated statement of operations data and such data expressed as a percentage of revenues for each of the periods indicated.


	Three Months Ended September 30,						Nine Months Ended September 30,						Period-to-Period Change											Three Months Ended September 30,				Nine Months Ended September 30,				Period-to-Period Change				Period-to-Period Change
	2017			2016			2017			2016			Q3 2017 to Q3 2016					YTD 2017 to YTD 2016						2020		2019		2020		2019		Q3 2020 to Q3 2019				YTD 2020 to YTD 2019
(dollars in thousands)																							(dollars in thousands)
Revenue	$	30,097		$	27,992		$	88,430		$	81,437		$	2,105		7.5	%	$	6,993		8.6	%	Revenue	$	35,285	$	31,678	$	104,760	$	95,184	$	3,607	11.4	%	$	9,576	10.1	%
Cost of revenue	6,549			6,811			19,911			20,587			(262		)	(3.8	)	(676		)	(3.3	)	Cost of revenue	7,691		7,251		21,807		21,876		440		6.1		(69)		(0.3)
Gross profit	23,548			21,181			68,519			60,850			2,367			11.2		7,669			12.6		Gross profit	27,594		24,427		82,953		73,308		3,167		13.0		9,645		13.2
Operating expenses:																		—					Operating expenses:
Sales and marketing	15,565			13,824			47,231			43,064			1,741			12.6		4,167			9.7		Sales and marketing	13,477		12,403		38,436		40,808		1,074		8.7		(2,372)		(5.8)
Research and development	5,760			4,512			15,878			13,077			1,248			27.7		2,801			21.4		Research and development	4,809		4,803		14,153		15,161		6		0.1		(1,008)		(6.6)
General and administrative	6,344			5,525			21,552			18,768			819			14.8		2,784			14.8		General and administrative	5,974		5,440		17,742		19,272		534		9.8		(1,530)		(7.9)
Total operating expenses	27,669			23,861			84,661			74,909			3,808			16.0		9,752			13.0		Total operating expenses	24,260		22,646		70,331		75,241		1,614		7.1		(4,910)		(6.5)
Loss from operations	(4,121		)	(2,680		)	(16,142		)	(14,059		)	(1,441		)	53.8		(2,083		)	14.8
Other income (expense):
Interest income (expense), net	67			11			149			(11		)	56			*		160			*
Income (loss) from operations																							Income (loss) from operations	3,334		1,781		12,622		(1,933)		1,553		87.2		14,555		*
Other income:																							Other income:
Interest (expense) income, net																							Interest (expense) income, net	(1)		205		210		599		(206)		*		(389)		(64.9)
Other income (expense), net	36			90			106			137			(54		)	*		(31		)	*		Other income (expense), net	5		(44)		44		(32)		49		*		76		*
Total other income (expense)	103			101			255			126			2			*		129			*
Loss before income taxes	(4,018		)	(2,579		)	(15,887		)	(13,933		)	(1,439		)	55.8		(1,954		)	14.0
Income tax expense (benefit)	37			(27		)	209			(91		)	64			*		300			*
Net loss	$	(4,055	)	$	(2,552	)	$	(16,096	)	$	(13,842	)	$	(1,503	)	58.9		$	(2,254	)	16.3
Total other income																							Total other income	4		161		254		567		(157)		(97.5)		(313)		(55.2)
Income (loss) before income taxes																							Income (loss) before income taxes	3,338		1,942		12,876		(1,366)		1,396		71.9		14,242		*
Income tax (benefit) expense																							Income tax (benefit) expense	(374)		213		171		572		(587)		*		(401)		(70.1)
Net income (loss)																							Net income (loss)	$	3,712	$	1,729	$	12,705	$	(1,938)	$	1,983	114.7		$	14,643	*

* Not ~~meaningful.~~

meaningful

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										Three Months Ended September 30,				Nine Months Ended September 30,
										2020		2019		2020		2019
										(as a percentage of revenue)				(as a percentage of revenue)

	Three Months Ended September 30,				Nine Months Ended September 30,
	2017		2016		2017		2016
	(as a percentage of revenue)				(as a percentage of revenue)
Revenue	100.0	%	100.0	%	100.0	%	100.0	%	Revenue	100.0	%	100.0	%	100.0	%	100.0	%
Cost of revenue	21.8		24.3		22.5		25.3		Cost of revenue	21.8		22.9		20.8		23.0
Gross profit	78.2		75.7		77.5		74.7		Gross profit	78.2		77.1		79.2		77.0
Operating expenses:									Operating expenses:
Sales and marketing	51.7		49.4		53.4		52.9		Sales and marketing	38.2		39.2		36.7		42.9
Research and development	19.1		16.1		18.0		16.1		Research and development	13.6		15.2		13.5		15.9
General and administrative	21.1		19.7		24.4		23.0		General and administrative	16.9		17.2		16.9		20.2
Total operating expenses	91.9		85.2		95.7		92.0		Total operating expenses	68.8		71.5		67.1		79.0
Loss from operations	(13.7	)	(9.6	)	(18.3	)	(17.3	)
Other income (expense):
Interest income (expense), net	0.2		0.0		0.2		0.0
Income (loss) from operations									Income (loss) from operations	9.4		5.6		12.0		(2.0)
Other income:									Other income:
Interest (expense) income, net									Interest (expense) income, net	0.0		0.6		0.2		0.6
Other income (expense), net	0.1		0.3		0.1		0.2		Other income (expense), net	0.0		(0.1)		0.0		0.0
Total other income (expense)	0.3		0.3		0.3		0.2
Loss before income taxes	(13.4	)	(9.2	)	(18.0	)	(17.1	)
Income tax expense (benefit)	0.1		(0.1	)	0.2		(0.1	)
Net loss	(13.5	)%	(9.1	)%	(18.2	)%	(17.0	)%
Total other income									Total other income	0.0		0.5		0.2		0.6
Income (loss) before income taxes									Income (loss) before income taxes	9.5		6.1		12.3		(1.4)
Income tax (benefit) expense									Income tax (benefit) expense	(1.1)		0.7		0.2		0.6
Net income (loss)									Net income (loss)	10.5	%	5.5	%	12.1	%	(2.0)	%

Depreciation and Amortization

Depreciation and amortization expense is included in the following line items in the accompanying unaudited condensed consolidated statements of operations for the three and nine months ended September 30, ~~2017~~2020 and ~~2016~~2019 (in thousands):


	Three Months Ended September 30,				Nine Months Ended September 30,
	2020		2019		2020		2019
Cost of revenue	$	1,062	$	1,046	$	3,067	$	2,947
Sales and marketing	154		205		465		607
Research and development	61		94		195		277
General and administrative	378		319		928		975
Total depreciation and amortization expense	$	1,655	$	1,664	$	4,655	$	4,806

Three Months Ended September 30, Nine Months Ended September 30,
2017 2016 2017 2016
Cost of revenue $ 933
$ 1,109
$ 3,058
$ 3,497
Sales and marketing 283
266
812
853
Research and development 102
111
324
345
General and administrative 287
420
847
1,266
Total depreciation and amortization expense $ 1,605
$ 1,906
$ 5,041
$ 5,961

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REVENUE

We derive the majority of our revenue from subscription fees paid to us by our customers for ~~access to and~~ usage of our ~~SaaS solutions~~platform for a specified contract term, which is usually one year. A portion of the subscription fee is typically fixed and based on a specified minimum amount of GMV or advertising spend that a customer expects to process through our platform. The remaining portion of the subscription fee is variable and is based on a specified percentage of GMV or advertising spend processed through our platform in excess of the ~~customer’s~~customer's specified minimum GMV or advertising spend amount. In most cases, the specified percentage of excess GMV or advertising spend on which the variable portion of the subscription is based is fixed and does not vary depending on the amount of the excess. We also receive implementation fees, which may include fees for providing launch assistance and training.

Because our customer contracts generally contain both fixed and variable pricing components, changes in GMV between periods do not translate directly or linearly into changes in our revenue. We use customized pricing structures for each of our customers depending upon the individual situation of the customer. For example, some customers may commit to a higher specified minimum GMV amount per month in exchange for a lower fixed percentage fee on that committed GMV. In addition, the percentage fee assessed on the variable GMV in excess of the committed minimum for each customer is typically higher than the fee on the fixed, committed portion. As a result, our overall revenue could increase or decrease even without any change in overall GMV between periods, depending on which customers generated the GMV. In addition, changes in GMV from month to month for any individual customer that are below the specified minimum amount would have no effect on our revenue from that customer, and each customer may alternate between being over the committed amount or under it from month to month. For these reasons, while GMV is an important qualitative and long-term directional indicator, we do not regard it as a useful quantitative measurement of our historic revenues or as a predictor of future revenues.

We recognize ~~revenue derived from~~ fixed subscription fees and implementation fees ratably over the contract period ~~once four conditions have been satisfied:~~

~~The contract has been signed by both parties;~~

~~The~~beginning on the date the customer has access to ~~our platform~~the software. In determining the amount of revenue to be recognized, we apply the following steps:

•Identify the promised services in the contract;

•Determine whether the promised services are performance obligations, including whether they are distinct in the context of the contract;

•Determine the transaction price;

•Allocate the transaction price to the performance obligations based on estimated selling prices; and ~~transactions can be processed;~~

~~The fees are fixed or determinable; and~~

~~Collection is reasonably assured.~~•Recognize revenue as we satisfy each performance obligation.

We generally invoice our customers for the fixed portion of the subscription fee in advance, in monthly, quarterly, semi-annual or annual installments. We invoice our customers for the implementation fee at the inception of the arrangement. Fixed subscription and implementation fees that have been invoiced are initially recorded as deferred revenue and are generally recognized ratably over the contract term.

WeIn general, we invoice and recognize revenue from the variable portion of subscription fees in the period in which the related GMV or advertising spend is ~~processed, assuming that the four conditions specified above have been met.~~processed.

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Our customers are categorized as follows:

•Retailers. We generally categorize a customer as a retailer if it primarily focuses on selling third-party products.

•Brands. We generally categorize a customer as a brand if it primarily focuses on selling its own proprietary products.

•Other. Other is primarily comprised of strategic partnerships.

Comparison of Q3 ~~2017~~2020 to Q3 ~~2016~~2019

Revenue increased by ~~7.5%~~11.4%, or ~~$2.1~~$3.6 million, to ~~$30.1~~$35.3 million for the three months ended September 30, ~~2017 over~~2020 compared with $31.7 million for the prior year period. The change was primarily due to a $2.3 million increase in variable revenue driven by sustained and broad-based growth in GMV processed on our platform as e-commerce spending remained elevated throughout the quarter compared to the prior year period, ~~primarily due~~consistent with broader e-commerce trends as the COVID-19 pandemic caused a shift in consumer buying behavior during 2020. Fixed revenue increased $1.3 million compared to the prior year period, driven by strong net bookings, particularly from brands customers. Revenue from our brands customers increased 29.3%, or $2.7 million, compared to the prior year period, driven by an increase in ~~the average revenue per customer~~new customers and expansions with existing customers, as well as an increase in ~~the number of customers.~~

On a trailing three-month basis, average revenue per customer increased 7.4%, to $10,441 for the three months ended September 30, 2017 as compared to $9,719 for the three months ended September 30, 2016. The increase in the average revenue per customer was primarily driven by the growth of our marketplaces solution. This growth was largely attributable to an overall increase in transaction volume and ~~to a lesser extent, to modest overall increases in the percentage fees assessed on the fixed and~~ variable ~~portions of GMV under our contractual arrangements with some of our customers~~revenue during the period. Because we generally enter into annual contracts with our customers, we may renegotiate either or both of the fixed and variable components of the pricing structure of a customer’s contract each year. In addition, the increase in average revenue per customer was due in part to our established customers who have increased their revenue over time on our platform. In general,quarter as customers mature they generate a higher amount of GMV from which we derive revenue and in some cases they may subscribe to additional modules on our platform, thereby increasing our subscription revenue.mentioned above.

Comparison of YTD ~~2017~~2020 to YTD ~~2016~~2019

Revenue increased by ~~8.6%~~10.1%, or ~~$7.0~~$9.6 million, to ~~$88.4~~$104.8 million for the nine months ended September 30, ~~2017 over~~2020 compared with $95.2 million for the prior year period. The change was similarly due to a $7.9 million increase in variable revenue driven by sustained and broad-based growth in GMV processed on our platform as e-commerce spending remained elevated beginning in March and continuing through the third quarter, consistent with broader e-commerce trends as the COVID-19 pandemic caused a shift in consumer buying behavior. Fixed revenue increased $1.6 million compared to the prior year period, ~~primarily due~~driven by strong net bookings, particularly from brands customers. Revenue from our brands customers increased 23.9%, or $6.5 million, compared to the prior year period, driven by an increase in ~~the average revenue per customer~~new customers and expansions with existing customers, as well as an increase in transaction volume and variable revenue during the ~~number of customers.~~

~~On a trailing nine-month basis, average revenue per customer~~period as mentioned above. Revenue from our strategic partnerships also increased ~~8.5%, to $30,677 for the nine months ended September 30, 2017 as~~$1.2 million compared to ~~$28,266 for~~ the ~~nine months ended September 30, 2016.~~prior year period, driven primarily by growth in GMV as mentioned above.

COST OF REVENUE

Cost of revenue primarily consists of:

•Salaries and personnel-related costs for employees providing services to our customers and supporting our platform infrastructure, including benefits, bonuses and stock-based compensation;

•Co-location facility costs for our data centers;

•Infrastructure maintenance costs; and

•Fees we pay to credit card vendors in connection with our ~~customers’~~customers' payments to us.

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Comparison of Q3 ~~2017~~2020 to Q3 ~~2016~~2019

Cost of revenue ~~decreased~~increased by ~~3.8%~~6.1%, or ~~$0.3~~$0.4 million, to ~~$6.5~~$7.7 million for the three months ended September 30, ~~2017 over~~2020 compared with $7.3 million for the prior year period. The change was comprised primarily of compensation and employee-related costs due to an increase in quarterly bonuses earned during the period, as well as an increase in headcount, with the prior year period ~~with the change~~ being ~~comprised primarily~~impacted by our implementation of a ~~decrease~~plan to reduce expenses and align our operations with evolving business needs in ~~compensation and employee-related costs, including stock-based compensation expense.~~the third quarter of 2019, or the 2019 Actions.

Comparison of YTD ~~2017~~2020 to YTD ~~2016~~2019

Cost of revenue decreased by ~~3.3%~~0.3%, or ~~$0.7~~$0.1 million, to ~~$19.9~~$21.8 million for the nine months ended September 30, ~~2017 over~~2020 compared with $21.9 million for the prior year period. The change was comprised primarily of certain customer contingencies accrued in the prior year period ~~with the change being comprised primarily of decreases of:~~that did not materialize.

~~$0.3 million in compensation and employee-related costs, including stock-based compensation expense; and~~

$0.3 million in co-location and infrastructure maintenance costs primarily associated with closing a data center and retiring servers used to support legacy product offerings that are no longer part of our strategic focus.

OPERATING EXPENSES

SALES AND MARKETING EXPENSE

Sales and marketing expense consists primarily of:

•Salaries and personnel-related costs for our sales and marketing and customer support employees, including benefits, bonuses and stock-based ~~compensation~~compensation;

•Amortization of capitalized sales commissions and ~~commissions;~~related incentive payments over their expected term of benefit;

•Marketing, advertising and promotional event programs; and

•Corporate communications.

Comparison of Q3 ~~2017~~2020 to Q3 ~~2016~~

2019

Sales and marketing expense increased by ~~12.6%~~8.7%, or ~~$1.7~~$1.1 million, to ~~$15.6~~$13.5 million for the three months ended September 30, ~~2017 over~~2020 compared with $12.4 million for the prior year ~~period, with the~~period. The change ~~being~~was comprised primarily of increases (decreases) of:

•$~~1.0~~1.4 million in compensation and employee-related costs, ~~mainly~~including stock-based compensation expense, due to ~~additional~~an increase in quarterly bonuses earned during the period, as well as an increase in headcount in ~~our sales organization; and~~the current year, with the prior year period being impacted by the 2019 Actions; partially offset by

•$~~0.7~~(0.5) million in ~~marketing and advertising expenses,~~our promotional event programs and travel, ~~costs~~primarily due to ~~support expanding marketing activities~~travel and gathering restrictions as a response to ~~continue to grow our business.~~

the COVID-19 pandemic.

Comparison of YTD ~~2017~~2020 to YTD ~~2016~~2019

Sales and marketing expense ~~increased~~decreased by ~~9.7%~~5.8%, or ~~$4.2~~$2.4 million, to ~~$47.2~~$38.4 million for the nine months ended September 30, ~~2017 over~~2020 compared with $40.8 million for the prior year ~~period, with the~~period. The change ~~being~~was comprised primarily of ~~increases~~decreases of:

•$~~2.6~~1.7 million in ~~compensation and employee-related costs, mainly due to additional headcount in~~ our ~~sales organization; and~~

~~$1.6 million in marketing and advertising expenses,~~ promotional event programs and travel, ~~costs~~primarily due to ~~support expanding marketing activities~~travel and gathering restrictions as a response to ~~continue to grow~~the COVID-19 pandemic; and

•$0.5 million in allocated expenses, driven by certain office closures, including our ~~business.~~operations in China.

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RESEARCH AND DEVELOPMENT EXPENSE

Research and development expense consists primarily of:

•Salaries and personnel-related costs for our research and development employees, including benefits, bonuses and stock-based compensation;

•Costs related to the development, quality assurance and testing of new technology and enhancement of our existing platform technology; and

•Consulting expenses.

Comparison of Q3 ~~2017~~2020 to Q3 ~~2016~~2019

Research and development expense ~~increased by 27.7%, or $1.2~~was $4.8 million ~~to $5.8 million~~ for each of the three months ended September 30, ~~2017 over~~2020 and 2019, with no significant changes in total expense as compared to the prior year ~~period, with the change being comprised primarily of increases of:~~

~~$1.0 million in~~period. Within compensation and employee-related costs, ~~mainly~~there was a $0.2 million increase due to ~~additional headcount gained with our acquisition of HubLogix~~quarterly bonuses earned during the period, which was offset by a $0.2 million decrease due to an increase in capitalized employee-related costs attributable to software development to support ~~our growth and~~ the enhancement of our product ~~offerings; and~~

~~$0.1 million in software and hosting expenses to further support our growth and investment in research and development.~~offerings.

Comparison of YTD ~~2017~~2020 to YTD ~~2016~~2019

Research and development expense ~~increased~~decreased by ~~21.4%~~6.6%, or ~~$2.8~~$1.0 million, to ~~$15.9~~$14.2 million for the nine months ended September 30, ~~2017 over~~2020 compared with $15.2 million for the prior year ~~period, with the~~period. The change ~~being~~was comprised primarily of ~~increases~~

decreases of:

•$~~2.3~~0.4 million in compensation and employee-related costs ~~mainly~~ due to ~~additional headcount gained with our acquisition of HubLogix~~shifting certain research and development to lower cost office locations;

•$0.4 million in compensation and employee-related costs due to an increase in capitalized employee-related costs attributable to software development to support ~~our growth and~~ the enhancement of our product offerings; and

•$0.2 million in ~~software and hosting expenses.~~allocated expenses, driven by certain office closures, including our operations in China.

GENERAL AND ADMINISTRATIVE EXPENSE

General and administrative expense consists primarily of:

•Salaries and personnel-related costs for administrative, finance and accounting, information systems, legal and human resource employees, including benefits, bonuses and stock-based compensation;

•Consulting and professional fees;

•Insurance;

•Bad debt expense; ~~and~~

•Costs associated with SEC compliance, including with the Sarbanes-Oxley Act and other regulations governing public ~~companies.~~companies; and

•Transaction related costs.

Comparison of Q3 ~~2017~~2020 to Q3 ~~2016~~2019

General and administrative expense increased by ~~14.8%~~9.8%, or ~~$0.8~~$0.5 million, to ~~$6.3~~$6.0 million for the three months ended September 30, ~~2017 over~~2020 compared with $5.4 million for the prior year period. The change was comprised primarily of increases (decreases) of:

•$0.9 million in stock-based compensation expense due to equity forfeitures in the prior year period, ~~with~~primarily as a result of the ~~change being comprised primarily of increases of:~~2019 Actions; and

•$~~0.3~~0.2 million in ~~compensation and employee-related~~transaction costs ~~including stock-based compensation~~associated with our July 2020 acquisition of BlueBoard; partially offset by

•$(0.5) million in bad debt expense ~~mainly~~ due to ~~additional headcount; and~~improved cash collections.

~~$0.3 million in professional fees including consulting and accounting and tax services primarily in connection with our implementation~~

Table of ~~the new revenue recognition standard and our VDA process.~~Contents

Comparison of YTD ~~2017~~2020 to YTD ~~2016~~2019

General and administrative expense ~~increased~~decreased by ~~14.8%~~7.9%, or ~~$2.8~~$1.5 million, to ~~$21.6~~$17.7 million for the nine months ended September 30, ~~2017 over~~2020 compared with $19.3 million for the prior year ~~period, with the~~period. The change ~~being~~was comprised primarily of (decreases) increases of:

•$~~2.5 million one-time charge in connection with entering into VDAs with certain jurisdictions;~~

~~$0.1~~(0.6) million in compensation and employee-related costs ~~mainly~~ due to ~~additional headcount; and~~reductions in headcount, primarily as a result of the 2019 Actions;

•$~~0.1~~(0.6) million in ~~professional fees~~allocated expenses driven by certain office closures, including ~~consulting~~our operations in China; and ~~accounting and tax services primarily~~

•$(0.5) million in executive severance costs in connection with changes in management in the prior year period that did not recur in the current year period; partially offset by

•$0.4 million in transaction costs associated with our ~~implementation~~July 2020 acquisition of BlueBoard.

ADJUSTED EBITDA

Adjusted EBITDA represents our earnings before interest expense (income), income tax (benefit) expense and depreciation and amortization, adjusted to eliminate stock-based compensation expense, which is a non-cash item, in 2019 only, non-recurring severance and related costs, and in 2020 only, transaction costs associated with our July 2020 acquisition of BlueBoard (see note 4 to our unaudited financial statements included in this report for additional information on the acquisition).

We believe that adjusted EBITDA provides useful information to management and others in understanding and evaluating our operating results. However, adjusted EBITDA is not a measure calculated in accordance with U.S. GAAP and should not be considered as an alternative to any measure of financial performance calculated and presented in accordance with U.S. GAAP. In addition, adjusted EBITDA may not be comparable to similarly titled measures of other companies because other companies may not calculate adjusted EBITDA in the same manner that we do.

•although depreciation and amortization are non-cash charges, the assets being depreciated and amortized may have to be replaced in the future and adjusted EBITDA does not reflect cash capital expenditure requirements for such replacements or for new capital expenditure requirements;

•adjusted EBITDA does not reflect changes in, or cash requirements for, our working capital needs;

•adjusted EBITDA does not reflect the potentially dilutive impact of equity-based compensation;

•adjusted EBITDA does not reflect interest or income tax payments that may represent a reduction in cash available to us; and

•other companies, including companies in our industry, may calculate adjusted EBITDA differently, which reduces its usefulness as a comparative measure.

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Because of these and other limitations, you should consider adjusted EBITDA together with U.S. GAAP-based financial performance measures, including various cash flow metrics, net income (loss) and our other U.S. GAAP results. The following table presents a reconciliation of net income (loss) to adjusted EBITDA for each of the ~~new revenue recognition standard and our VDA process.~~periods indicated (in thousands):


	Three Months Ended September 30,				Nine Months Ended September 30,
	2020		2019		2020		2019
Net income (loss)	$	3,712	$	1,729	$	12,705	$	(1,938)
Adjustments:
Interest expense (income), net	1		(205)		(210)		(599)
Income tax (benefit) expense	(374)		213		171		572
Depreciation and amortization expense	1,655		1,664		4,655		4,806
Total adjustments	1,282		1,672		4,616		4,779
EBITDA	4,994		3,401		17,321		2,841
Stock-based compensation expense	2,262		801		7,732		7,000
Transaction costs in connection with acquisition	178		—		443		—
Non-recurring severance and related costs	—		965		—		965
Adjusted EBITDA	$	7,434	$	5,167	$	25,496	$	10,806

GROSS AND OPERATING MARGINS

Comparison of Q3 ~~2017~~2020 to Q3 ~~2016~~2019

Gross marginimproved by ~~250~~110 basis points to 78.2% during the three months ended September 30, ~~2017~~2020 compared towith 77.1% for the prior year period as a result of the 11.4% increase in revenue ~~and decrease~~noted above, which exceeded the increase in cost of revenue ~~noted above. Our improved gross margin was a result~~ of ~~our continuing strategic efforts to achieve increasing scale in our business operations.~~6.1%.

Operating margin ~~declined~~improved by ~~410~~380 basis points to ~~(13.7)%~~9.4% during the three months ended September 30, ~~2017~~2020 compared towith 5.6% for the prior year ~~period due to~~period. Our improved operating margin was a ~~16.0% growth~~result of the 11.4% increase in revenue, which exceeded the increases in operating expenses ~~primarily due to an increase in compensation~~ and

employee-related costs driven by additional headcount as we invest in resources to support the growth of our business. These operating expenses exceeded the 7.5% increase in revenue and 3.8% decrease in cost of ~~revenue.~~revenue of 7.1% and 6.1%, respectively.

Comparison of YTD ~~2017~~2020 to YTD ~~2016~~2019

Gross marginimproved by ~~280~~220 basis points to ~~77.5%~~79.2% during the nine months ended September 30, ~~2017~~2020 compared towith 77.0% for the prior year period as a result of the 10.1% increase in revenue and 0.3% decrease in cost of revenue noted above.

Operating margin ~~declined~~improved by ~~100~~1400 basis points to ~~(18.3)%~~12.0% during the nine months ended September 30, ~~2017~~2020 compared towith (2.0)% for the prior year ~~period due to~~period. Our improved operating margin was a ~~13.0% growth in operating expenses which includes~~result of the $2.5 million one-time charge related to the VDAs described above and an increase in compensation and employee-related costs driven by additional headcount as we invest in resources to support the growth of our business. These operating expenses exceeded the 8.6%10.1% increase in revenue and ~~3.3% decrease~~decreases in operating expenses and cost of ~~revenue.~~revenue of 6.5% and 0.3%, respectively, driven by the 2019 Actions, cost savings attributable to the COVID-19 pandemic, primarily related to travel and promotional event program cancellations, and our continuing strategic efforts to scale our business operations while managing costs.

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CRITICAL ACCOUNTING POLICIES AND ESTIMATES

Our ~~management’s~~management's discussion and analysis of our financial condition and results of operations is based on our condensed consolidated financial statements, which have been prepared in accordance with U.S. GAAP. The preparation of these condensed consolidated financial statements requires us to make estimates and assumptions that affect the reported amounts of assets and liabilities, disclosure of contingent assets and liabilities at the date of the condensed consolidated financial statements and the reported amounts of revenue and expenses during the reported period. In accordance with U.S. GAAP, we base our estimates on historical experience and on various other assumptions that we believe are reasonable under the circumstances. Actual results may differ from these estimates under different assumptions or conditions, and to the extent that there are differences between our estimates and actual results, our future financial statement presentation, financial condition, results of operations and cash flows will be affected. ~~During the nine months ended September 30, 2017, there~~There were no material changes to our critical accounting policies and use of estimates, which are disclosed in our audited consolidated financial statements for the year ended December 31, ~~2016~~2019 included in our Annual Report on Form 10-K for fiscal ~~2016.~~2019.

Recent Accounting Pronouncements

Refer to Note 2, "Significant Accounting Policies," to our condensed consolidated financial statements included in this report for a full description of recent accounting pronouncements.

LIQUIDITY AND CAPITAL RESOURCES

We derive our liquidity and operating capital primarily from cash flows from operations. Based on our current level of operations and anticipated growth, we believe our future cash flows from operating activities and our existing cash balances will be sufficient to meet our cash requirements for at least the next 12twelve months.

The foregoing estimate does not give effect to any potential amounts that we may draw under our credit facility, or Credit Facility, with HSBC Bank, or HSBC, that we entered into in August 2020 and which is described in more detail below.

CASH FLOWS

Free Cash Flow

We view free cash flow as an important financial metric as it demonstrates our ability to generate cash and can allow us to pursue opportunities that enhance shareholder value. Free cash flow is a non-U.S. GAAP financial measure that should be considered in addition to, not as a substitute for, measures of our financial performance prepared in accordance with U.S. GAAP. The following table presents a reconciliation of cash provided by operating activities, the most directly comparable U.S. GAAP measure, to free cash flow for each of the periods indicated (in thousands):

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	Nine Months Ended September 30,
	2020		2019
Cash and cash equivalents provided by operating activities	$	25,985	$	7,514
Less: Purchases of property and equipment	(1,021)		(755)
Less: Payment of software development costs	(2,283)		(1,972)
Free cash flow	$	22,681	$	4,787

Free cash flow increased by $17.9 million to $22.7 million for the nine months ended September 30, 2020 compared with $4.8 million for the prior year period. The increase in free cash flow was primarily a result of revenue growth during the nine months ended September 30, 2020 as compared with the prior year period, as well as lower operating expenses, primarily related to the 2019 Actions and cost savings in 2020 attributable to the COVID-19 pandemic, improved cash collections and changes in assets and liabilities, which are further described below.

Operating activities cash flows are largely driven by:

•The amount of cash we invest in personnel and infrastructure to support the anticipated growth of our business;

•The amount and timing of customer payments; and

•The seasonality of our business, as noted above, which results in variations in the timing of invoicing and the receipt of payments from our ~~customers; and~~customers.

~~In 2017, the amounts paid in connection with entering into VDAs related to our potential sales tax liability.~~

Investing activities cash flows are largely driven by:

•Acquisitions, net of cash acquired;

•Capitalized expenditures to create internally developed software and implement software purchased for internal use; and

•Purchases of property and equipment to support the expansion of our infrastructure and acquisitions.

Financing activities cash flows are largely driven by:

•Proceeds from the exercises of stock options;

•Payments on ~~capital~~finance lease obligations;

•Tax withholdings related to the net-share settlement of restricted stock units; and

~~Acquisition-related contingent consideration.~~•Payment of line of credit financing costs.

YTD ~~2017~~2020

Operating Activities

Our cash ~~used in~~provided by operating activities of $26.0 million consisted of a net ~~loss~~income of ~~$16.1~~$12.7 million adjusted for ~~certain~~ non-cash items totaling ~~$13.9~~$12.2 million, which consisted of stock-based compensation expense, depreciation and amortization expense, bad debt expense and other non-cash items, ~~principally the amortization~~and cash increases of ~~a lease incentive obligation related to our corporate headquarters.~~$1.1 million from changes in assets and liabilities.

The net ~~decrease~~increase in cash of $1.1 million resulting from changes in ~~working capital of $(0.1) million~~assets and liabilities primarily consisted of:

•a ~~$1.7~~$3.4 million increase in accrued expenses and accounts payable primarily due to an increase in quarterly bonuses earned during the period and the deferral of payroll taxes associated with COVID-19 pandemic relief;

•a $0.3 million decrease in accounts receivable ~~which is~~as a result of ~~increased~~improved cash collections; and

•a $0.1 million increase in deferred revenue as a result of an increase in net bookings during the period. These increases in cash were partially offset by decreases in cash due to:

•a $1.8 million increase in deferred contract costs consisting of sales commissions and ~~customer growth;~~a portion of other incentive compensation that is deferred and amortized to expense over the expected period of benefit; and

•a ~~$1.4~~$0.9 million increase in prepaid expenses and other assets driven by the timing of payments to our vendors during the period.

Investing Activities

Our cash used in investing activities of $12.1 million consisted of:

•$8.8 million for the acquisition of BlueBoard, net of cash acquired;

•$2.3 million of capitalized software development costs; and

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•$1.0 million of capital expenditures primarily related to the purchase of computer equipment.

Financing Activities

Our cash provided by financing activities of $0.7 million consisted of:

•$3.6 million in cash received upon the exercise of stock options; partially offset by

•$1.3 million used for the payment of taxes related to the net-share settlement of restricted stock units;

•$1.4 million used for the repayment of finance leases; and

•$0.2 million used for the payment of line of credit financing costs in connection with entering into our Credit Facility as described below.

YTD 2019

Operating Activities

Our cash provided by operating activities of $7.5 million consisted of a net loss of $1.9 million adjusted for non-cash items totaling $13.3 million, which consisted of stock-based compensation expense, depreciation and amortization expense, bad debt expense and other non-cash items, and uses of cash of $3.8 million from changes in assets and liabilities.

The net decrease in cash of $3.8 million resulting from changes in assets and liabilities primarily consisted of:

•a $2.7 million increase in deferred contract costs consisting of sales commissions and a portion of other incentive compensation that is deferred and amortized to expense over the expected period of benefit;

•a $2.3 million decrease in deferred revenue as a result of the timing of revenue recognition formanaged-service contracts; and

•a $2.1 million decrease in accounts payable and accrued expenses driven by the timing of payments to our vendors during the period and payments for certain customer arrangements for which we collect and remit monthly activity-based fees incurred for specific channels on behalf of our customers (referred to as "agency of record" activities). These decreases in cash were partially offset by increases in cash due to:

•a $2.3 million decrease in prepaid expenses and other assets, primarily related to agency of record receipts (we record the amounts due from customers as a result of these arrangements as other receivables); and

•a ~~$0.1~~$1.0 million net decrease in accounts payable and accrued expenses that is a result of a decrease in accounts payable of $1.2 million, driven by the timing of payments to our vendors during the period, partially offset by a $1.1 million increase in accrued expenses primarily attributable to the balance of a one-time charge in connection with our decision to enter into VDAs related to our potential unpaid sales tax liability. These decreases in cash were partially offset by an increase in cash due to

~~a $3.0 million increase in deferred revenue as a result of an increased number of customers prepaying for subscription services invoiced on a semi-annual and annual basis.~~

~~Investing Activities~~

~~Our cash used in investing activities consisted of:~~

~~$2.4 million of capital expenditures primarily related to the purchase of computer equipment;~~

~~$2.2 million for the acquisition of HubLogix, net of cash acquired; and~~

~~$0.2 million of internal-use software development costs.~~

~~Financing Activities~~

~~Our cash used in financing activities consisted of:~~

~~$2.6 million used for the payment of taxes related to the net-share settlement of restricted stock units;~~

~~$2.6 million used for the repayment of capital leases; partially offset by~~

~~$0.6 million in cash received upon the exercise of stock options.~~

~~YTD 2016~~

~~Operating Activities~~

Our cash provided by operating activities consisted of a net loss of $13.8 million adjusted for certain non-cash items totaling $15.6 million, which consisted of stock-based compensation expense, depreciation and amortization expense and bad debt expense.

~~The net increase in cash resulting from changes in working capital of $7.6 million primarily consisted of:~~

~~a $4.2 million increase in deferred revenue of as a result of an increased number of customers prepaying for subscription services invoiced on a semi-annual and annual basis;~~

~~a $2.8 million~~ decrease in accounts receivable as a result of increased cash collections during the ~~period; and~~

a $1.8 million decrease in prepaid expenses and other assets, primarily related to certain customer arrangements for which we collect and remit monthly activity-based fees incurred for specific channels on behalf of our customers, as well as the receipt of cash for a lease incentive related to our corporate headquarters; these increases in cash were partially offset by a decrease in cash due to

~~a $1.3 million decrease in accounts payable and accrued expenses, primarily driven by accrued bonuses related to the year ended December 31, 2015 that were paid in the first quarter of 2016.~~period.

Investing Activities

Our cash used in investing activities of $2.7 million consisted of:

•$~~0.9~~2.0 million of capitalized software development costs; and

•$0.8 million of capital expenditures primarily related to the purchase of computer ~~equipment; and~~

~~$0.2 million of internal-use software development costs.~~equipment.

Financing Activities

Our cash used in financing activities of $3.5 million consisted of:

•$2.4 million used for the repayment of finance leases; and

•$2.1 million used for the payment of taxes related to the net-share settlement of restricted stock units;

~~$2.1 million used for the repayment of capital leases;~~

~~$0.3 million used for the payment of our acquisition-related contingent consideration in connection with our acquisition of E-Tale Holdings Limited in 2014;~~ partially offset by

•$~~0.8~~1.0 million in cash received upon the exercise of stock options.

CREDIT FACILITY

On August 5, 2020, we established the Credit Facility with HSBC under which we may borrow up to $25 million. We may use proceeds from borrowings under the Credit Facility for working capital and general corporate purposes, including acquisitions, and up to $10 million is available for letters of credit. We may also request increases in the amount of the Credit Facility, with such increases not to exceed $10 million in the aggregate, subject to HSBC’s consent. As of the date of this report, we have not drawn on, or issued any letters of credit under, the Credit Facility. The Credit Facility matures in August 2023.

Any borrowings under the Credit Facility will bear interest at a per annum interest rate based on a base rate plus 2.25% or LIBOR plus 3.25%. The base rate will equal the highest of (a) the prime rate as publicly announced by HSBC, (b) the sum of (i) the weighted average of the rates on overnight federal funds transactions with members of the Federal Reserve System plus

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(ii) 0.50%, and (c) the LIBOR rate plus 1.00% per annum, with a floor of 1.50%. The LIBOR rate will be based on London interbank offered rates published by ICE Benchmark Administration Limited for the applicable interest period, with a floor of 0.50%. We will pay a fee on all outstanding letters of credit at a rate of 3.25% per annum. We will pay HSBC a commitment fee on the undrawn portion of the facility at a rate per annum equal to 0.50%. We may terminate the Credit Facility, or prepay any borrowings, at any time in our discretion without premium or penalty.

Each of our existing and future material domestic subsidiaries must guarantee all of our obligations under the Credit Facility, and, in addition, our immaterial domestic subsidiaries may guarantee our obligations. As of the date of this report, we do not have any material domestic subsidiaries, but all of our obligations are guaranteed by our wholly-owned subsidiary CA Washington, LLC. Our obligations under the Credit Facility are secured by first priority liens on substantially all of our assets and those of our subsidiary CA Washington, LLC.

The credit agreement for the Credit Facility, or the Credit Agreement, contains affirmative and negative covenants, including covenants that, without consent of HSBC, limit our ability to, or to permit our subsidiaries to, (a) incur indebtedness, with exceptions permitting, among others, earnouts and other indebtedness incurred in an acquisition; (b) grant or incur liens; (c) make loans and investments, with exceptions permitting, among others, specified acquisitions of up to an aggregate amount of $30 million, subject to satisfaction of a pro forma consolidated leverage ratio; (d) enter into mergers; (e) dispose of assets; (f) pay dividends on our equity and complete distributions, redemptions and equity repurchases; (g) transact with affiliates; and (h) make capital expenditures in excess of $10 million during any fiscal year.

In addition, under the Credit Agreement, we may not permit the ratio of our outstanding indebtedness to consolidated EBITDA to exceed 2.50 to 1.00 as of the last day of any fiscal quarter. We also may not permit the ratio of our consolidated EBITDA (minus maintenance-related capital expenditures paid in cash and minus dividends, distributions and stock repurchases paid in cash) to consolidated interest expense to be less than 3.00 to 1.00 for any period of four consecutive fiscal quarters.

The Credit Agreement contains customary events of default. Upon the occurrence and during the continuance of an event of default, HSBC may terminate the commitments under the Credit Facility and declare the outstanding advances and all other obligations under the Credit Facility immediately due and payable.

Off-Balance Sheet Arrangements

As of September 30, ~~2017,~~2020, we did not have any off-balance sheet arrangements, as defined in Item 303(a)(4)(ii) of Securities and Exchange Commission, or SEC, Regulation S-K.

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ITEM 3. QUANTITATIVE AND QUALITATIVE DISCLOSURES ABOUT MARKET RISK

Market risk is the risk of loss to future earnings, values or future cash flows that may result from changes in the price of a financial instrument. The value of a financial instrument may change as a result of changes in interest rates, exchange rates, commodity prices, equity prices and other market changes. We are exposed to market risk related to changes in foreign currency exchange rates. Although we have not drawn on our Credit Facility, we may do so in the future which may subject us to risks from changing interest rates. We do not use derivative financial instruments for speculative, hedging or trading purposes, although in the future we may enter into exchange rate hedging arrangements to manage foreign currency exchange risk. During the nine months ended September 30, ~~2017,~~2020, there were no material changes to our market risks ~~which are~~from those disclosed in our Annual Report on Form 10-K for fiscal ~~2016.~~2019.

ITEM 4.CONTROLS AND PROCEDURES

(a) Evaluation of Disclosure Controls and Procedures

The term ~~“disclosure~~"disclosure controls and procedures,”" as defined in Rules 13a-15(e) and 15d-15(e) under the Securities Exchange Act of 1934, as amended (the ~~“Exchange Act”~~"Exchange Act"), refers to controls and procedures that are designed to ensure that information required to be disclosed by a company in the reports that it files or submits under the Exchange Act is recorded, processed, summarized and reported, within the time periods specified in the ~~Security~~Securities and Exchange Commission’s rules and forms. Disclosure controls and procedures include, without limitation, controls and procedures designed to ensure that such information is accumulated and communicated to a ~~company’s~~company's management, including its principal executive and principal financial officers, as appropriate to allow timely decisions regarding required disclosure.

In designing and evaluating our disclosure controls and procedures, management recognizes that disclosure controls and procedures, no matter how well conceived and operated, can provide only reasonable, not absolute, assurance that the objectives of the disclosure controls and procedures are met. Additionally, in designing disclosure controls and procedures, our management necessarily was required to apply its judgment in evaluating the cost-benefit relationship of possible disclosure controls and procedures. The design of any system of controls also is based in part upon certain assumptions about the likelihood of future events, and there can be no assurance that any design will succeed in achieving its stated goals under all potential future conditions; over time, controls may become inadequate because of changes in conditions, or the degree of compliance with policies or procedures may deteriorate. Because of the inherent limitations in a control system, misstatements due to error or fraud may occur and not be detected.

Our management, with the participation of our Chief Executive Officer and our Chief Financial Officer, has evaluated the effectiveness of our disclosure controls and procedures as of September 30, ~~2017,~~2020, the end of the period covered by this Quarterly Report on Form 10-Q. Based upon such evaluation, our Chief Executive Officer and our Chief Financial Officer have concluded that our disclosure controls and procedures were effective as of such date at the reasonable assurance level.

(b) Changes in Internal ~~Controls~~Control Over Financial Reporting

There have not been any changes in our internal ~~controls~~control over financial reporting during our fiscal quarter ended September 30, ~~2017~~2020 that materially affected, or are reasonably likely to materially affect, our internal control over financial reporting.

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PART II

OTHER INFORMATION

ITEM 1. LEGAL PROCEEDINGS

From time to time, we are subject to litigation and claims arising in the ordinary course of business, but we are not currently a party to any material legal proceedings and we are not aware of any pending or threatened legal proceeding against us that we believe could have a material adverse effect on our business, operating results, cash flows or financial condition.

ITEM 1A. RISK FACTORS

Our business is subject to numerous risks. You should carefully consider the following risks, as well as general economic and business risks, and all of the other information contained in this Quarterly Report on Form 10-Q, together with any other documents we file with the SEC. Any of the following risks could have a material adverse effect on our business, operating results and financial condition and cause the trading price of our common stock to decline.

RISKS RELATED TO OUR BUSINESS

Global economic conditions, including those resulting from the COVID-19 pandemic, could materially adversely affect demand for our solutions and our financial performance.

Our operations and performance depend significantly on worldwide economic conditions. Uncertainty about global economic conditions, including the ongoing global disruption due to the COVID-19 pandemic, and any subsequent outbreaks of COVID-19 or other infectious diseases, could negatively affect our ability to generate sales of our solutions. For example, customers may be unwilling to enter into or renew contracts with us as a result of reduced demand for their own products or their own economic uncertainty. In addition, tighter credit policies, increased unemployment rates, negative financial news or declines in income or asset values and other macroeconomic factors, or the perception that any of these may occur, could have a material negative effect on our customers’ demand for our solutions and, accordingly, on our business, results of operations and financial condition. In addition, a prolonged recession or market correction resulting from the COVID-19 pandemic could decrease technology spending, adversely affecting demand for our solutions, or could lead customers to renegotiate contracts and seek pricing concessions or terminate their contracts, which could negatively impact our revenues and the value of our common stock.

The global pandemic of COVID-19 continues to evolve rapidly, and we continue to monitor the situation closely and assess the potential effects on our business; however, the ultimate impact is highly uncertain and subject to change and will depend on a number of future developments, such as the ultimate geographic spread of the disease, the duration and any future recurrences of the outbreak, the duration and effect of business disruptions and the short-term effects and ultimate effectiveness of the travel restrictions, quarantines, social distancing requirements and business closures in the United States and other countries to contain and treat the disease. Accordingly, we do not yet know the full extent of potential impacts on our business and operations, or those of our business partners and customers, or the global economy as a whole. While the COVID-19 pandemic did not have a significant adverse impact on our results of operations during the nine months ended September 30, 2020, it is possible that the pandemic could adversely affect our revenue growth and financial results for the remainder of 2020 or beyond. Because our solutions are primarily sold on a subscription basis, any such adverse effects may not be fully reflected in our operating results until future periods. Accordingly, the current results and financial condition discussed in this report may not be indicative of our future operating results and trends.

In addition to overall economic and market conditions resulting from COVID-19, our business could be negatively impacted by other developments that result in decreased consumer spending. For example, the United States has recently imposed increased tariffs on certain imports from China and has expressed a willingness for further tariffs on goods imported from China and other countries. Any economic uncertainty caused by the United States tariffs imposed or expected to be imposed on goods from China or other countries, and any retaliatory counter-measures imposed by countries subject to such tariffs, could have a negative impact on consumer spending for discretionary items, which in turn could hurt our brand and retailer customers in a manner that might cause them to spend less on our solutions. Any such outcome could impair our revenues and results of operations.

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We have incurred significant net losses since inception, and even though we achieved net income for the most recent quarters and prior year, it is possible that our operating expenses will increase in the ~~foreseeable~~ future ~~which~~and we may ~~make it more difficult for us~~not be able to ~~achieve~~maintain profitability.

We ~~incurred~~had an accumulated deficit of $163.8 million as of September 30, 2020 due to net losses incurred in periods prior to 2019. Although we achieved net income of ~~$16.1~~$12.7 million and ~~$8.0~~$3.5 million ~~during~~for the nine months ended September 30, ~~2017~~2020 and the year ended December 31, ~~2016,~~2019, respectively, ~~and we had an accumulated deficit of~~ ~~$179.7 million~~ ~~as of~~ ~~September 30, 2017. It~~it is possible that our operating expenses will increase in the ~~foreseeable~~ future, ~~as we invest~~which could negatively impact our prospects for maintaining profitability in increased sales and marketing and research and development efforts. To achieve profitability, we will need to either increase our revenue sufficiently to offset increasing expenses or reduce our expense levels. Our recent revenue growth may not be sustainable, and if we are forced to reduce our expenses, our growth strategy could be compromised.future periods. If we are not able to ~~achieve and~~ maintain profitability, the value of our company and our common stock could decline significantly.

A significant portion of our revenue is attributable to sales by our customers on the Amazon and eBay marketplaces and through advertisements on Google. Our inability to continue to integrate our solutions with these channels would make our solutions less appealing to existing and potential new customers and could significantly reduce our revenue.

A substantial majority of the GMV that our customers process through our platform is derived from merchandise sold on the Amazon and eBay marketplaces or advertised on Google, and a similar portion of our variable subscription fees is attributable to sales by our customers through these channels. These channels, and the other channels with which our solutions are integrated, have no obligation to do business with us or to allow us access to their systems, and they may decide at any time and for any reason to significantly curtail or inhibit our ability to integrate our solutions with their channels. Additionally, Amazon, eBay or Google may ~~decide to~~ make significant changes to their respective business models, policies, systems, plans or ~~plans,~~ownership, and those changes could impair or inhibit our ~~customers’~~customers' ability to use our solutions to sell their products on those channels, or may adversely affect the volume of GMV that our customers can sell on those channels or reduce the desirability of selling on those channels. Further, Amazon, eBay or Google could decide to compete with us more vigorously. Any of these results could cause our customers to reevaluate the value of our products and services and potentially terminate their relationships with us and significantly reduce our revenue.

We may not be able to respond to rapid changes in channel technologies or requirements, which could cause us to lose revenue and make it more difficult to ~~achieve~~maintain profitability.

The e-commerce market is characterized by rapid technological change and frequent changes in rules, specifications and other requirements for ~~retailers~~brands and ~~branded manufacturers~~retailers to be able to sell their merchandise on particular channels, as well as developments in technologies that can impede the display and tracking of advertisements. Our ability to retain existing customers and attract new customers depends in large part on our ability to enhance and improve our existing solutions and introduce new solutions that can adapt quickly to these technological changes. To achieve market acceptance for our solutions, we must effectively anticipate and offer solutions that meet frequently changing channel requirements in a timely manner. If our solutions fail to do so, our ability to renew our contracts with existing customers and our ability to create or increase demand for our solutions will be impaired.

If we are unable to retain our existing customers, our revenue and results of operations could be adversely affected.

We sell our solutions pursuant to contractual arrangements that generally have one-year terms. Therefore, our revenue growth depends to a significant degree upon subscription renewals. Our customers have no obligation to renew their subscriptions after the subscription term expires, and these subscriptions may not be renewed or, if renewed, may not be renewed on the same or more favorable terms for us. We may not be able to accurately predict future trends in customer renewals, and our ~~customers’~~customers' renewal rates may decline or fluctuate because of several factors, including their satisfaction or dissatisfaction with our solutions, the cost of our solutions, the cost of solutions offered by our competitors and reductions in our ~~customers’~~customers' spending levels. Economic conditions resulting from the COVID-19 pandemic could also affect our customers’ decisions on whether or not to renew their subscriptions with us. If our customers do not renew their subscriptions, renew on less favorable terms or for fewer modules, or do not purchase additional modules, our revenue may grow more slowly than expected or decline, and our ability to become profitable may be compromised.

As more of our sales efforts are targeted at larger customers, our sales cycle may become more time-consuming and expensive, and we may encounter pricing pressure, which could harm our business and operating results.

The cost and length of our sales cycle varies by customer. As we target more of our sales efforts at selling to larger customers, we may face greater costs, longer sales cycles and less predictability in completing some of our sales. These types of sales often require us to provide greater levels of education regarding our solutions. In addition, larger customers may demand more training and other professional services. As a result of these factors, these sales opportunities may require us to devote greater sales support and professional services resources to individual customers, driving up costs and time required to complete sales and diverting sales and professional services resources to a smaller number of larger transactions.

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We may not be able to compete successfully against current and future competitors. If we do not compete successfully, we could experience lower sales volumes and pricing pressure, which could cause us to lose revenues, impair our ability to pursue our growth strategy and compromise our ability to achieve profitability.

We face intense competition in the market for online channel management solutions and services, and we expect competition to intensify in the future. We have competitors, including some of the channels themselves, with longer operating histories, larger customer bases and greater financial, technical, marketing and other resources than we do. Increased competition may result in reduced pricing for our solutions, longer sales cycles or a decrease in our market share, any of which could negatively affect our revenue and future operating results and our ability to grow our business.

A number of competitive factors could cause us to lose potential sales or to sell our solutions at lower prices or at reduced margins, including:

•Potential customers may choose to continue using or to develop applications in-house, rather than pay for our solutions;

•The channels themselves, which typically offer software tools, often for free, that allow ~~retailers~~brands and ~~branded manufacturers~~retailers to connect to them, may decide to compete more vigorously with us;

•Competitors may adopt more aggressive pricing policies and offer more attractive sales terms, adapt more quickly to new technologies and changes in customer requirements, and devote greater resources to the promotion and sale of their products and services than we can;

•Current and potential competitors have established or may establish cooperative relationships among themselves or with third parties to enhance their products and expand their markets, and consolidation in our industry is likely to intensify. Accordingly, new competitors or alliances among competitors may emerge and rapidly acquire significant market share;

•Current and potential competitors may offer software that addresses one or more online channel management functions at a lower price point or with greater depth than our solutions and may be able to devote greater resources to those solutions than we can; and

•Software vendors could bundle channel management solutions with other solutions or offer such products at a lower price as part of a larger product sale.

We may not be able to compete successfully against current and future competitors, including any channels that decide to compete against us more vigorously. In addition, competition may intensify as our competitors raise additional capital and as established companies in other market segments or geographic markets expand into our market segments or geographic markets. If we cannot compete successfully against our competitors, our business and our operating and financial results could be adversely affected.

If the e-commerce industry consolidates around a limited number of online channels, or if the complexities and challenges faced by ~~retailers~~brands and ~~branded manufacturers~~retailers seeking to sell online otherwise diminish, demand for our solutions could decline.

Our solutions enable ~~retailers~~brands and ~~branded manufacturers~~retailers to manage their merchandise sales through hundreds of disparate online channels. One of the key attractions of our solutions to ~~retailers~~brands and ~~branded manufacturers~~retailers is the ability to help address the complexity and fragmentation of selling online. Although the number and variety of online channels available to ~~retailers~~brands and ~~branded manufacturers~~retailers have been increasing, at the same time the share of online sales made through a small number of larger channels, particularly Amazon, has also been increasing. If the trend toward consolidation around a few large online channels accelerates, the difficulties faced by ~~retailers~~brands and ~~branded manufacturers~~retailers could decline, which might make our solutions less important to ~~retailers~~brands and ~~branded manufacturers~~retailers and could cause demand for our solutions to decline.

Our growth depends in part on the success of our strategic relationships with third parties.

We anticipate that we will continue to depend on our relationships with various third parties, including marketplaces and technology, content and ~~content~~logistics providers, in order to grow our business. Identifying, negotiating and documenting relationships with these third parties may require significant time and resources as does integrating their content and technology with our solutions. If the third-party content or technology integrated with our solutions is not well received by our customers, our brand and reputation could be negatively affected. Our agreements with third-party business partners are typically non-exclusive and do not prohibit them from working with our competitors or from offering competing services. If and to the extent that any of these third parties compete with us, it could hurt our growth prospects.

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If the e-commerce market does not grow, or grows more slowly than we expect, particularly on the channels that our solutions support, demand for our online channel management solutions could be adversely affected.

For our existing customers and potential customers to be willing to subscribe to our solutions, the internet must continue to be accepted and widely used for selling merchandise. As e-commerce continues to evolve, regulation by federal, state or foreign agencies may increase. Any regulation imposing greater fees for internet use or restricting information exchanged over the internet could result in a decline in the use of the internet, which could harm our business.

In addition, if consumer utilization of our primary e-commerce channels, such as Amazon, eBay and Google, does not grow or grows more slowly than we expect, demand for our solutions would be adversely affected, our revenue would be negatively impacted and our ability to pursue our growth strategy and become profitable would be compromised.

~~Software errors,~~Errors, defects or failures in our software, or human error, could cause our solutions to oversell our ~~customers’~~customers' inventory or misprice their offerings or could cause other errors, which would hurt our reputation and reduce customer demand.

Complex software applications such as ours may contain errors or defects, particularly when first introduced or when new versions or enhancements are released. Despite our testing and testing by our customers, our current and future products may contain defects. Our customers rely on our solutions to automate the allocation of their inventory simultaneously across multiple online channels, as well as to ensure that their sales comply with the policies of each channel and sometimes to dynamically determine product pricing at any given moment. Some customers subscribe to our solutions on a managed-service basis, in which case our personnel operate our solutions on behalf of the customer. In the event that our solutions do not function properly, or if there is human error on the part of our service staff, errors could occur, including that our customers might inadvertently sell more inventory than they actually have in stock, make sales that violate channel policies or underprice or overprice their offerings. Overselling their inventory could force our customers to cancel orders at rates that violate channel policies. Underpricing would result in lost revenue to our customers and overpricing could result in lost sales. In addition, our pricing policies with our customers are largely based upon our ~~customers’~~customers' expectations of the levels of their GMV that will be processed through our platform over the term of their agreement with us, and errors in our software or human error could cause transactions to be incorrectly processed that would cause GMV to ~~be in excess~~exceed contractually agreed-upon thresholds, triggering imposition of variable fees on our ~~customers’ specified minimum amounts,~~customers, in which case our variable subscription fee-based revenue could be overstated. Any of these results or other errors could reduce demand for our solutions and hurt our business reputation. Customers could also seek recourse against us in these cases and, while our contractual arrangements with customers typically provide that we are not liable for damages such as these, it is possible that these provisions would not be sufficient to protect us.

If the use of "cookie" tracking technologies is restricted, regulated or otherwise blocked, or if changes in our industry cause cookies to become less reliable or acceptable as a means of tracking consumer behavior, the amount or accuracy of GMV processed on our platform, and our related revenue, could decrease.

Cookies are small data files that are sent by websites and stored locally on an internet user's computer or mobile device. Our customers enable cookies on their sites and monitor internet user activity, such as viewing pages and completing transactions. We collect data via cookies that we ultimately use to report GMV, which translates to revenue. However, internet users can easily disable, delete and block cookies directly through browser settings or through other software, browser extensions or hardware platforms that physically block cookies from being created and stored.

Third-party cookies are downloaded from domains not associated with the address currently being viewed in an internet user's browser. Cookies can be specifically blocked by browser ~~settings, and,~~settings; for example, the Safari internet browser blocks third-party cookies by default. Internet users can also download free or paid ~~“ad blocking”~~"ad blocking" software that prevents third-party cookies from being stored on a ~~user’s~~user's device. On the other hand, first-party cookies are downloaded directly from the address domain of an internet user, and are generally considered safer by privacy concerns. We currently collect data from both first-party and third-party cookie implementations. Our customers currently implementing our third-party cookie solution might be slow to migrate their sites to first-party cookie technologies, which could result in less cookie data that we can collect, and therefore less reported revenue data that we can store.

There have been efforts within our industry to replace cookies with alternative tracking technologies. To the extent these efforts are successful, we may have difficulty adapting to those new tracking technologies and we may become dependent on third parties for access to tracking data. Similarly, privacy regulations may extend to those tracking technologies and restrict how we can use such technologies.

Privacy regulations might also restrict how our customers deploy our cookies and other tracking technologies on their sites, and this could potentially increase the number of internet users that choose to proactively disable cookies and other tracking technologies on their systems. In the European Union, for example, the Directive on Privacy and Electronic Communications requires users to give their consent before cookie data can be stored on their local computer or mobile device. Users can decide to opt out of any cookie data creation, which could negatively impact the revenue we might recognize.

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We may have to develop alternative systems to collect user revenue data if users block cookies or regulations introduce barriers to collecting cookie data. In addition, third parties may develop technology or policies to harvest user data including through next-generation web browsers or other means, which could subsequently prevent us from directly importing data to our systems. We may not be able to develop adequate alternatives to cookie data collection, which could negatively impact our ability to reliably measure GMV.

We rely on non-redundant data centers and cloud computing providers to deliver our SaaS solutions. Any disruption of service from these providers could harm our business.

We manage our platform and serve all of our customers from third-party data center facilities and cloud computing providers that are non-redundant, meaning that the data centers and providers are currently not configured as backup for each other. While we engineer and architect the actual computer and storage systems upon which our platform runs, we do not control the operation of the facilities at which they are deployed.

The owners of our data facilities have no obligation to renew their agreements with us on commercially reasonable terms, or at all. If we are unable to renew these agreements on commercially reasonable terms, we may be required to transfer to new data center facilities, and we may incur significant costs and possible service interruption in connection with doing so.

Any changes in third-party service levels at our data centers or any errors, defects, disruptions or other performance problems with our solutions could harm our reputation and damage our ~~customers’~~customers' businesses. Interruptions in our services could reduce our revenue, require us to issue credits to customers, subject us to potential liability, cause our existing customers to not renew their agreements or adversely affect our ability to attract new customers.

Our data centers and cloud computing providers are vulnerable to damage or interruption from human error, intentional bad acts, earthquakes, hurricanes, floods, fires, war, terrorist attacks, power losses, hardware failures, systems failures, telecommunications failures, ~~cyber-attacks~~cybersecurity incidents and similar events. The occurrence of a natural disaster or an act of terrorism, or vandalism or other misconduct, a decision to close the facilities without adequate notice or other unanticipated problems could result in lengthy interruptions in the availability of our SaaS solutions or impair their functionality. Our business, growth prospects and operating results would also be harmed if our customers and potential customers are not confident that our solutions are reliable.

We rely in part on a pricing model under which a variable portion of the subscription fees we receive from customers is based upon the amount of GMV or advertising spend that those customers process through our platform, and any change in the attractiveness of that model or any decline in our ~~customers’~~customers' sales could adversely affect our financial results.

We have adopted a pricing model under which a portion of the subscription fees we receive from most of our customers is variable, based on the amount of our ~~customers’~~customers' GMV or advertising spend processed through our platform that exceeds a specified amount established by contract, which we refer to as variable subscription fees. Most of our customer contracts include this variable subscription fee component. If sales or advertising spend by our customers processed through our platform were to decline, or if more of our customers require fully fixed pricing terms that do not provide for any variability based on their GMV or advertising spend processed through our platform, our revenue and margins could decline.

Our quarterly operating results have fluctuated in the past and may do so in the future, which could cause our stock price to decline.

Our operating results have historically fluctuated due to changes in our business, and our future operating results may vary significantly from quarter to quarter due to a variety of factors, many of which are beyond our control. You should not rely on period-to-period comparisons of our operating results as an indication of our future performance. Factors that may cause fluctuations in our quarterly operating results include, but are not limited to, the following:

•the potential impact of the COVID-19 pandemic on our business and that of our customers;

•seasonal patterns in consumer spending;

•the addition of new customers or the loss of existing customers;

•changes in demand for our software;

•the timing and amount of sales and marketing expenses;

•changes in the prospects of the economy generally, which could alter current or prospective ~~customers’~~customers' spending priorities, or could increase the time it takes us to close sales;

•changes in our pricing policies or the pricing policies of our competitors;

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•costs necessary to improve and maintain our software platform; and

•costs related to acquisitions of other businesses.

Our operating results may fall below the expectations of market analysts and investors in some future periods, which could cause the market price of our common stock to decline substantially.

The seasonality of our business creates significant variance in our quarterly revenue, which makes it difficult to compare our financial results on a sequential quarterly basis.

Our customers are ~~retailers~~brands and ~~branded manufacturers~~retailers that typically realize a significant portion of their online sales in the fourth quarter of each year during the holiday season. As a result of this seasonal variation, our subscription revenue fluctuates, with the variable portion of our subscription fees being higher in the fourth quarter than in other quarters and with revenue generally declining in the first quarter sequentially from the fourth quarter. Our business is therefore not necessarily comparable on a sequential quarter-over-quarter basis and you should not rely solely on quarterly comparisons to analyze our growth.

Failure to adequately manage our growth could impair our ability to deliver high-quality solutions to our customers, hurt our reputation and compromise our ability to ~~become profitable.~~maintain profitability.

We have experienced, and may ~~continue to~~ experience in the future, significant growth in our business. If we do not effectively manage our growth, the quality of service of our solutions may suffer, which could negatively affect our reputation and demand for our solutions. Our growth has placed, and ~~is expected to continue to~~may place in the future, a significant strain on our managerial, operational and financial resources and our infrastructure. Our future success will depend, in part, upon the ability of our senior management to manage growth effectively. This will require us to, among other things:

•hire additional personnel, both domestically and internationally;

•implement additional information management ~~information~~ systems;

•maintain close coordination among our engineering, operations, legal, finance, sales and marketing and client service and support organizations; and

•further develop our operating, administrative, legal, financial and accounting systems and controls.

Moreover, if our sales ~~continue to~~ increase, we may be required to concurrently deploy our hosting infrastructure at multiple additional locations or provide increased levels of customer service. Failure to accomplish any of these requirements could impair our ability to continue to deliver our solutions in a timely fashion, fulfill existing customer commitments or attract and retain new customers.

If we do not retain our senior management team and key employees, or if we fail to attract and retain additional highly skilled sales talent, we may not be able to sustain our growth or achieve our business objectives.

Our future success is substantially dependent on the continued service of our senior management team. Our future success also depends on our ability to continue to attract, retain, integrate and motivate highly skilled technical, sales and administrative employees. Competition for these employees in our industry is intense. As a result, we may be unable to attract or retain these management and other key personnel that are critical to our success, resulting in harm to our key client relationships, loss of key information, expertise or know-how and unanticipated recruitment and training costs. The loss of the services of our senior management or other key employees could make it more difficult to successfully operate our business and pursue our business goals.

Our business and growth objectives also may be hindered if our efforts to expand our sales team do not generate a corresponding increase in revenue. In particular, if we are unable to hire, develop and retain talented sales personnel or if our new sales personnel are unable to achieve expected productivity levels in a reasonable period of time, we may not be able to significantly increase our revenue and grow our business.

~~Our strategy of pursuing~~If we pursue opportunistic acquisitions or investments they may be unsuccessful ~~and may~~and/or divert our ~~management’s~~management's attention and consume significant resources.

~~A part of our growth strategy is to opportunistically pursue acquisitions of, or investments in, other complementary businesses or individual technologies.~~ Any acquisition or investment may require us to use significant amounts of cash, issue potentially dilutive equity securities or incur debt. In addition, acquisitions involve numerous risks, any of which could harm our business, including:

•difficulties in integrating the operations, technologies, services and personnel of acquired businesses, especially if those businesses operate outside of our core competency of providing e-commerce software solutions;

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•inability to achieve our targeted or forecasted financial results following an acquisition;

•cultural challenges associated with integrating employees from acquired businesses into our organization;

•ineffectiveness or incompatibility of acquired technologies or services;

•failure to successfully further develop the acquired technology in order to recoup our investment;

•potential loss of key employees of acquired businesses;

•inability to maintain the key business relationships and the reputations of acquired businesses;

•diversion of ~~management’s~~management's attention from other business concerns;

•litigation for activities of acquired businesses, including claims from terminated employees, customers, former stockholders or other third parties;

•in the case of foreign acquisitions, the need to integrate operations across different cultures and languages and to address the particular economic, currency, political and regulatory risks associated with specific countries;

•costs necessary to establish and maintain effective internal controls for acquired businesses; and

•increased fixed costs.

~~If current~~Several states have enacted, and others may choose to enact in the future, new legislation and increase enforcement efforts ~~to allow states to require~~of existing legislation requiring online retailers to collect and remit sales ~~tax on their behalf are successful,~~tax. If there is increased legislative or enforcement action, e-commerce in general could decline, and any additional taxes may increase the costs we and/or our customers will have to pay to sell their goods through our platform, thereby making our solutions ~~could become~~ less attractive and ~~the~~potentially resulting in a lower amount of GMV processed through our ~~platform, and~~platform. As a result, our ~~related~~ revenue could decline.

~~Although current U.S. Supreme Court decisions restrict the imposition of obligations to collect state and local sales taxes with respect to remote sales, an~~An increasing number of states have ~~considered or~~ adopted laws that ~~attempt to~~ require out-of-state retailers to collect sales taxes on their behalf. In ~~addition,~~2018, the U.S. ~~Senate~~Supreme Court reversed its prior decision that prohibited states from requiring online retailers without a physical presence to collect and ~~the U.S. House of Representatives are currently considering a variety of legislation, most notably the Marketplace Fairness Act, which would override~~remit sales tax. In its decision, the Supreme Court ~~rulings and enable states to require~~upheld a South Dakota statute that ~~online retailers collect~~imposed a sales tax collection obligation on remote sellers with sales exceeding specified thresholds. Many states require sales and use tax collection by remote vendors and/or by online marketplaces. The details and effective dates of these collection requirements vary from ~~the states’ residents. Some larger online retailers, including Amazon, have announced their support for legislation along these lines.~~state to state. This is a rapidly evolving area and we cannot predict ~~whether this~~what legislative or ~~other similar legislation will ultimately~~enforcement action might be adopted or what form it might take if adopted. For example, the current Senate and House legislation includes an exception for small retailers, although there can be no assurance that any legislation ultimately adopted would include such an exception. Iftaken by the states or ~~Congress are successful~~Congress. Increased taxation of online sales could result in ~~these attempts to require~~ online ~~retailers to collect state or local sales taxes on out-of-state purchases, buying online would lose~~shopping losing some of its current advantage over traditional retail models, ~~and~~which could ~~become less attractive~~diminish its appeal to consumers. This could cause e-commerce growth to ~~decline,~~slow, which would, in turn, hurt the business of our customers, potentially make our products less attractive and cause the amount of GMV processed through our platform, and ultimately our revenue, to decline.

In addition, it is possible that one or more states or the federal government or foreign countries may seek to impose a tax collection, reporting or record-keeping obligation on companies like us that facilitate e-commerce, even though we are not an online retailer. Similar issues exist outside of the United States, where the application of value-added tax or other indirect taxes on online retailers and companies like us that facilitate e-commerce is uncertain and evolving. A successful assertion by one or more states requiring us to collect taxes where we presently do not do so, or to collect more taxes in a jurisdiction in which we currently do collect some taxes, could result in substantial tax liabilities, including taxes on past sales, as well as penalties and interest. The imposition of sales tax collection obligations on out-of-state customers could also create additional administrative burdens for us, put us at a competitive disadvantage if they do not impose similar obligations on our competitors and decrease our future sales, which could have a material adverse impact on our business and operating results. In addition, the imposition of sales taxes on our customers who did not collect such taxes in the past could result in them charging higher rates for their products, potentially resulting in lower sales and a lower amount of GMV processed through our platform, which would negatively impact our revenue. Additionally, new legislation could require us to incur substantial costs in order to comply, including costs associated with tax calculation, collection, remittance and audit requirements, any of which could make our platform solutions less attractive.

We may be subject to additional obligations to collect and remit sales tax and other taxes, and we may be subject to tax liability for past sales, which could harm our business.

State, local and foreign jurisdictions have differing rules and regulations governing sales, use, value added and other taxes, and these rules and regulations are subject to varying interpretations that may change over time. In particular, the applicability of such taxes to our platform in various jurisdictions is unclear. Further, these ~~jurisdictions’~~jurisdictions' rules regarding tax nexus are complex and vary significantly. As a result, we could face the possibility of tax assessments and audits, and our liability for these taxes and associated penalties could exceed our original estimates. As described in ~~this report,~~the Annual Report on Form 10-K, we ~~have~~previously entered into voluntary disclosure agreements, or VDAs, with certain jurisdictions and ~~have~~ recorded a ~~$2.5~~

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$2.5 million one-time charge in general and administrative expense for the ~~nine months~~year ended ~~September 30,~~December 31, 2017. ~~If any~~Through December 31, 2018, we paid an aggregate of the tax authorities rejects our VDA applications or offers terms that are other than what we are anticipating, or if the VDAs do not resolve all potential unpaid sales tax obligations, then it is possible that the actual aggregate unpaid sales tax liability may be higher or lower than our estimate. Through September 30, 2017, we have paid approximately $0.9$2.5 million under the terms of ~~the~~completed VDAs ~~that we have completed~~and as a settlement with ~~certain jurisdictions. During the third quarter of 2017, a~~one jurisdiction that rejected our VDA application and ~~will be conducting~~conducted a sales tax ~~audit, which we believe will be limited in a manner similar in principle to the~~audit. We do not currently have any unresolved VDA ~~program. Any~~applications or ongoing sales tax audits, though any successful assertion that we should ~~have collected~~be collecting additional sales, use, value added or other taxes in those jurisdictions where we have not historically done so and do not accrue for such taxes could result in substantial tax liabilities and related penalties for past sales, discourage customers from purchasing our application or otherwise harm our business and operating results.

Our effective tax rate may fluctuate, and we may incur obligations in tax jurisdictions in excess of accrued amounts.

We are subject to taxation in numerous countries, states and local tax jurisdictions. As a result, our effective tax rate is derived from a combination of applicable tax rates in the various places that we operate. In preparing our financial statements, we estimate the amount of tax that will become payable in each jurisdiction. Nevertheless, our effective tax rate may be different than experienced in the past due to numerous factors, including passage of new federal income tax laws, changes in the mix of our profitability from jurisdiction to jurisdiction, the results of examinations and audits of our tax filings, our inability to secure or sustain acceptable agreements with tax authorities, changes in accounting for income taxes and changes in tax laws. Any of these factors could cause us to experience an effective tax rate significantly different from previous periods or our current expectations and may result in tax obligations in excess of amounts accrued in our financial statements.

For example, in 2017, the Tax Cuts and Jobs Act, or the Tax Act, went into effect significantly revising the Internal Revenue Code of 1986, as amended. The Act, among other things, contains significant changes to corporate taxation, including reduction of the corporate tax rate from a top marginal rate of 35% to a flat rate of 21%, limitation of the tax deduction for interest expense to 30% of adjusted earnings (except for certain small businesses), limitation of the deduction for net operating losses to 80% of current year taxable income and elimination of net operating loss carrybacks, one time taxation of offshore earnings at reduced rates regardless of whether they are repatriated, elimination of U.S. tax on foreign earnings (subject to certain important exceptions), immediate deductions for certain new investments instead of deductions for depreciation expense over time, and modifying or repealing many business deductions and credits. Notwithstanding the reduction in the corporate income tax rate, the overall impact of the Tax Act is uncertain and our business and financial condition could be adversely affected. In addition, it is uncertain if and to what extent various states will conform to the Tax Act. The impact of this tax reform on holders of our common stock is also uncertain and could be adverse. We urge our stockholders to consult with their legal and tax advisors with respect to this legislation and the potential tax consequences of investing in or holding our common stock.

Evolving domestic and international data privacy regulations may restrict our ability, and that of our customers, to solicit, collect, process, disclose and use personal information or may increase the costs of doing so, which could harm our business.

Federal, state and foreign governments and supervising authorities have enacted, and may in the future enact, laws and regulations concerning the solicitation, collection, processing, disclosure or use of ~~consumers’~~consumers' personal information. Evolving regulations regarding personal data and personal information, in the European Union and elsewhere, especially relating to classification of IP addresses, machine identification, household data, location data and other information, may limit or inhibit our ability to operate or expand our business.

Such laws and regulations require or may in the future require us or our customers to implement privacy and security policies and practices; permit ~~consumers~~individuals to access, correct or delete personal information stored or maintained by us or our ~~customers,~~customers; inform individuals of security incidents that affect their personal ~~information,~~information; and, in some cases, obtain consent to use personal information for specified purposes. Other proposed legislation could, if enacted, impose additional requirements and prohibit the use of specific technologies, such as those that track ~~individuals’~~individuals' activities on web pages or record when individuals click on a link contained in an email message. Such laws and regulations could restrict our ~~customers’~~customers' ability to collect and use web browsing data and personal information, which may reduce our ~~customers’~~customers' demand for our solutions.

The laws in this area are complex and developing rapidly. In the United States, many state legislatures have adopted legislation that regulates how businesses operate online, including measures relating to privacy, data security and data breaches. Laws in all states require businesses to provide notice to customers whose personally identifiable information has been disclosed as a result of a data breach. The laws are not consistent, and compliance in the event of a widespread data breach is costly. Further, states are constantly adopting new laws or amending existing laws, requiring attention to frequently changing regulatory requirements. For example, California enacted the California Consumer Privacy Act, or the CCPA, on June 28, 2018, which went into effect on January 1, 2020 and has been dubbed the first “GDPR-like” law in the United States (referring to the EU’s General Data Protection Regulation, described below). The CCPA gives California residents expanded rights to access and delete their personal information, opt out of certain personal information sharing and receive detailed information about how their personal information is used by requiring covered companies to provide new disclosures to California

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consumers (as that term is broadly defined) and provide such consumers new ways to opt-out of certain sales of personal information. The CCPA provides for civil penalties for violations, as well as a private right of action for data breaches that is expected to increase data breach litigation. The CCPA may increase our compliance costs and potential liability. Some observers have noted that the CCPA could mark the beginning of a trend toward more stringent privacy legislation in the United States. Other states are beginning to pass similar laws.

The General Data Protection Regulation, or GDPR, went into effect in the European Union in May 2018, with the intent of unifying data protection within the European Union under a single law. The GDPR has resulted in significantly greater compliance burdens and costs for companies with customers or operations in the European Union. The GDPR creates a range of new compliance obligations and increases financial penalties for non-compliance, and extends the scope of the European Union data protection law to all companies processing personal data of European Union data subjects, regardless of the company's location. These laws apply not only to third-party transactions, but also to transfers of information between us and our subsidiaries, including employee information.

We will continue to follow developments and work to maintain conforming means of transferring data from Europe, but despite our efforts to address the changes, we may be unsuccessful in establishing conforming means of transferring data from Europe. For example, the European Court of Justice recently invalidated the use of the E.U.-U.S. Privacy Shield, which had enabled the transfer of personal data from the European Union to the United States for companies like us that were self-certified under the Privacy Shield. Alternative data transfer mechanisms, including the Standard Contractual Clauses (SCCs) may still be available while the authorities interpret the decisions and scope of the invalidated Privacy Shield and the alternative permitted data transfer mechanisms. The Standard Contractual Clauses, though approved by the European Commission as a suitable alternative, have faced challenges in European courts, and may be further challenged, suspended or invalidated. At present, there are few if any viable alternatives to the Privacy Shield and the Standard Contractual Clauses, so such developments may require us to implement costly substitutions for the data transfers we undertake in order to perform our services, or prevent such transfers entirely. If we are unable to efficiently process personal data from the European Union, or such transfers are prevented entirely, our ability to acquire customers could be negatively impacted.

There is also significant uncertainty related to the manner in which data protection authorities will seek to enforce compliance with GDPR. For example, it is not clear if the authorities will conduct random audits of companies doing business in the European Union, or if the authorities will just continue to wait for complaints to be filed by individuals who claim their rights have been violated. Enforcement uncertainty and the costs associated with ensuring GDPR compliance could be onerous and adversely affect our business, financial condition, results of operations and prospects. While we do not currently believe that our compliance with the GDPR will have a material effect on our business, we will continue to monitor regulation and enforcement under this new law.

Changing industry standards and industry self-regulation regarding the collection, use and disclosure of data may have similar effects. Existing and future privacy and data protection laws and increasing sensitivity of consumers to unauthorized disclosures and use of personal information may also negatively affect the ~~public’s~~public's perception of our ~~customers’~~customers' sales practices.

If our solutions are perceived to cause, or are otherwise unfavorably associated with, ~~invasions~~insecurity of ~~privacy,~~personal information, whether or not illegal, we or our customers may be subject to public criticism. Public concerns regarding data collection, privacy and security may also cause some consumers to be less likely to visit our ~~customers’~~customers' websites or otherwise interact with our customers, which could limit the demand for our solutions and inhibit the growth of our business.

Any failure on our part to comply with applicable privacy and data protection laws, regulations, policies and standards or any inability to adequately address privacy or security concerns associated with our solutions, even if unfounded, could subject us to liability, damage our reputation, impair our sales and harm our business. Furthermore, the costs to our customers of compliance with, and other burdens imposed by, such laws, regulations, policies and standards may limit adoption of and demand for our solutions.

Cybersecurity incidents could harm our business and negatively impact our financial results.

Cybersecurity incidents could endanger the confidentiality, integrity and availability of our information resources and the information we collect, use, store and disclose. These incidents may be an intentional attack or an unintentional event, targeted at us or our third-party contractors or consultants, and could involve gaining unauthorized access to our information systems for purposes of misappropriating assets, stealing confidential or personal information, corrupting data or causing operational disruption. Such disruptions may be caused by events such as computer hacking, phishing attacks, ransomware, dissemination of computer viruses, worms and other destructive or disruptive software, denial of service attacks, exploits by trusted insiders and other malicious activity, as well as power outages, natural disasters (including extreme weather), terrorist attacks, user error or other similar events. The possibility of such events may be increased in the current environment in which all of our employees and the employees of our customers are working remotely. We believe that we take reasonable steps that are

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designed to protect the security, integrity and confidentiality of the information we collect, use, store, and disclose, but there is no guarantee that inadvertent or unauthorized data access will not occur despite our efforts. For example, our system redundancy may be ineffective or inadequate, or we could be impacted by software bugs or other technical malfunctions, as well as ~~employee~~ error or ~~malfeasance.~~malfeasance by anyone with access to our data. In addition, while we believe we have adequate insurance coverage to compensate for any losses associated with such events, the coverage may in fact not be adequate to cover all potential losses. The development and maintenance of these systems, controls and processes is costly and requires ongoing monitoring and updating as technologies change and efforts to overcome security measures become increasingly sophisticated. Any unauthorized access or use of information, virus or similar breach or disruption to our, our ~~customers’~~customers', or our ~~partners’~~partners' systems and security measures could result in disrupted operations, loss of information, damage to our reputation and customer relationships, early termination of our contracts and other business losses, indemnification of our customers, misstated or unreliable financial data, liability for stolen assets or information, increased cybersecurity protection and insurance costs, financial penalties, litigation, regulatory investigations, and other significant liabilities, any of which could materially harm our business.

Activities of our customers or the content of their websites could subject us to liability.

Existing laws relating to the liability of providers of online products and services for activities of their users are in flux both within the United States and internationally. Our customer contracts require that our customers are only permitted to use our products in accordance with applicable law. However, if our customers were to use our products in violation of applicable law, we may become subject to lawsuits and liability arising from their conduct. Additionally, the conduct of our customers may subject us to regulatory enforcement actions or liability.

Although we do not have significant opportunities for users of our service to publish user-defined content, we have certain protections against copyright infringement or defamatory content. Specifically, the Digital Millennium Copyright Act, or DMCA, contains provisions that limit liability for some user-generated materials that infringe copyrights. In addition, Section 230 of the Communications Decency Act, or CDA, provides immunity from liability for providers of an interactive computer service who publish defamatory information provided by users of the service. Immunity under the DMCA and the CDA has been well-established through case law. On a regular basis, however, challenges to both laws seek to limit immunity. For example, a recent executive order and a letter from several senators to the U.S. Federal Communications Commission have renewed calls for the protections of Section 230 to be scaled back. Any such changes could affect our ability to claim protection under the CDA.

Although these and other similar legal provisions, such as the European Union e-Commerce Directive, provide limited protections from liability for providers like us, those protections may not be interpreted in a way that applies to us, may be amended in the future, or may not provide us with complete protection from liability claims. If we are found not to be protected by the safe harbor provisions of the DMCA, CDA or other similar laws, or if we are deemed subject to laws in other countries that may not have the same protections or that may impose more onerous obligations on us, we may owe substantial damages and our brand, reputation and financial results may be harmed.

RISKS RELATED TO THE SOFTWARE-AS-A-SERVICE (SAAS) MODEL

If we fail to manage and increase the capacity of our hosted infrastructure, our customers may be unable to process transactions through our platform, which could harm our reputation and demand for our solutions.

We have experienced significant growth in the number of users, transactions and data that our hosting infrastructure supports. We seek to maintain sufficient excess capacity in our hosted infrastructure to be sufficiently flexible and scalable to meet the needs of all of our customers. We also seek to maintain excess capacity to facilitate the rapid provision of new customer deployments and the expansion of existing customer deployments and to handle spikes in usage. However, the provision of new hosting infrastructure requires significant lead time. If we do not accurately predict our infrastructure capacity requirements, particularly in the fourth quarter when we typically experience significant increases in the volume of customer transactions processed through our platform, our customers could experience service outages that may subject us to financial penalties or other liabilities, result in customer losses, harm our reputation and adversely affect our ability to grow our revenue.

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We derive most of our revenue from annual subscription agreements, as a result of which a significant downturn in our business may not be immediately reflected in our operating results.

We derive most of our revenue from subscription agreements, which are typically one year in length. As a result, a significant portion of the revenue we report in each quarter is generated from customer agreements entered into during previous periods. Consequently, a decline in new or renewed subscriptions in any one quarter may not be reflected in our financial performance in that quarter but might negatively affect our revenue in future quarters. Accordingly, the effect of significant declines in sales and market acceptance of our solutions, including as a result of the COVID-19 pandemic, may not be reflected in our short-term results of operations.

Our business is substantially dependent upon the continued growth of the market for on-demand SaaS solutions. If this market does not continue to grow, demand for our solutions could decline, which in turn could cause our revenues to decline and impair our ability to become profitable.

We derive, and expect to continue to derive, substantially all of our revenue from the sale of our solutions, which are delivered under a SaaS model. As a result, widespread use and acceptance of this business model is critical to our future growth and success. Under the more traditional license model for software procurement, users of the software typically run the applications in-house on their own hardware. Because many companies are generally predisposed to maintaining control of their information technology systems and infrastructure, there may be resistance to the concept of accessing software functionality as a service provided by a third party. In addition, the market for SaaS solutions is still evolving, and existing and new market participants may introduce new types of solutions and different approaches to enable organizations to address their

needs. If the market for SaaS solutions fails to grow or grows more slowly than we currently anticipate, demand for our solutions and our revenue, gross margin and other operating results could be negatively impacted.

RISKS RELATED TO OUR INTERNATIONAL OPERATIONS

Our ~~increasing~~ international operations subject us to increased challenges and risks. If we do not successfully manage the risks associated with international operations, we could experience a variety of costs and liabilities and the attention of our management could be diverted.

~~Since launching our~~We have international operations ~~in 2004, we have expanded,~~ and ~~expect to~~may further expand ~~our operations~~ internationally by opening offices in new countries and regions worldwide. However, our ability to manage our business and conduct our operations internationally requires considerable management attention and resources and is subject to the particular challenges of supporting a rapidly growing business in an environment of multiple languages, cultures, customs, taxation systems, alternative dispute systems, regulatory systems and commercial infrastructures. International expansion will require us to invest significant funds and other resources. Expanding internationally may subject us to new risks that we have not faced before or increase risks that we currently face, including risks associated with:

•recruiting and retaining employees in foreign countries;

•increased competition from local providers;

•compliance with applicable foreign laws and regulations;

•compliance with changing foreign privacy, data protection and information security laws and regulations and the risks and costs of noncompliance;

•cross-border data transfers among us, our subsidiaries, and our customers, vendors, and business partners;

•longer sales or collection cycles in some countries;

•credit risk and higher levels of payment fraud;

•compliance with anti-bribery laws, such as the Foreign Corrupt Practices Act;

•currency exchange rate fluctuations;

•tariffs, customs, trade sanctions, trade embargoes and other barriers to importing or exporting materials and products in a cost-effective and timely manner, or changes in applicable tariffs or customs rules;

•foreign exchange controls that might prevent us from repatriating cash earned outside the United States;

•economic and political instability in some countries, including terrorist attacks and civil unrest;

•less protective intellectual property laws;

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•compliance with the laws of numerous foreign taxing jurisdictions in which we conduct business, potential double taxation of our international earnings and potentially adverse tax consequences due to changes in applicable U.S. and foreign tax laws;

•increased costs to establish and maintain effective controls at foreign locations; and

•overall higher costs of doing business internationally.

If our revenue from our international operations does not exceed the expense of establishing and maintaining these operations, our business and operating results will ~~suffer.~~suffer and we may decide to make changes to our business in an effort to mitigate losses. For example, in the third quarter of 2019, as part of a strategic initiative to reduce our expenses and align our operations with evolving business needs, we discontinued our physical operations in China.

Our European operations could be disrupted due to the United Kingdom's exit from the European Union, commonly referred to as “Brexit.”

Our European headquarters are located in England, and we have offices in Germany, Ireland and Spain supporting brands and retailers throughout Europe. The United Kingdom left the European Union January 31, 2020. Under the current withdrawal agreement between the United Kingdom and the European Union, the United Kingdom will be subject to a transition period until December 31, 2020, or the Transition Period, during which European Union rules will continue to apply. The relationship between the United Kingdom and the European Union after the Transition Period has not been determined yet. As a result, the impact of Brexit is not yet known and depends on any agreements the United Kingdom and European Union may make to retain access to each other's markets after the Transition Period. The measures or lack of any agreement could disrupt the markets we serve and may increase costs for European consumers and our customers, which may cause consumers to reduce spending on products that our solutions serve and may cause customers to reduce their spending on our solutions. In addition, Brexit could lead to legal uncertainty and potentially divergent national laws and regulations. A withdrawal from the European Union is unprecedented and it is unclear what financial, trade, legal and employment implications the withdrawal of the United Kingdom from the European Union will have following the Transition Period and how the withdrawal will affect us. Our operations in the United Kingdom as well as in other countries in the European Union and European Economic Area could be disrupted by Brexit, particularly if there is a change in the United Kingdom’s relationship to the single market. There may continue to be economic uncertainty surrounding the consequences of Brexit that could adversely impact customer confidence resulting in customers reducing their spending budgets on our solutions. These and other adverse consequences such as reduced consumer spending, deterioration in economic conditions, including the economic impact of the ongoing COVID-19 pandemic, the loss of key international employees, volatility in exchange rates, and prohibitive laws and regulations could have a negative impact on our business, operating results and financial condition.

Further, Brexit has created uncertainty with regard to data protection regulation in the United Kingdom. In particular, while the Data Protection Act of 2018 that “implements” and complements the GDPR achieved Royal Assent on May 23, 2018 and is now effective in the United Kingdom, it is still unclear whether transfer of data from the European Economic Area to the United Kingdom will remain lawful under GDPR. During the Transition Period, EU law will continue to apply in the United Kingdom, including the GDPR, after which the GDPR will be converted into UK law. Beginning in 2021, the United Kingdom will be a “third country” under the GDPR. We may, however, incur liabilities, expenses, costs and other operational losses under GDPR and other applicable privacy laws in connection with any measures we take to comply with them.

We are subject to governmental export and import controls that could impair our ability to compete in international markets due to licensing requirements and subject us to liability if we are not in full compliance with applicable laws.

Our solutions are subject to export controls, including the Commerce ~~Department’s~~Department's Export Administration Regulations and various economic and trade sanctions regulations established by the Treasury ~~Department’s~~Department's Office of Foreign Assets Controls, and exports of our solutions must be made in compliance with these laws. If we fail to comply with these U.S. export control laws and import laws, including U.S. Customs regulations, we could be subject to substantial civil or criminal penalties, including the possible loss of export or import privileges, fines, which may be imposed on us and responsible employees or managers, and, in extreme cases, the incarceration of responsible employees or managers. Obtaining the necessary authorizations, including any required license, for a particular sale may be time-consuming, is not guaranteed and may result in the delay or loss of sales opportunities.

Furthermore, the U.S. export control laws and economic sanctions laws prohibit the shipment or export of specified products and services to U.S. embargoed or sanctioned countries, governments and persons. Even though we take precautions to prevent our solutions from impermissibly being provided to U.S. sanctions targets, if our solutions and services were to impermissibly be exported to those prohibited countries despite such precautions, we could be subject to government investigations, penalties, reputational harm or other negative consequences.

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Any change in export or import regulations, economic sanctions or related laws, shift in the enforcement or scope of existing regulations, or change in the countries, governments, persons or technologies targeted by such regulations, could result in decreased use of our solutions, or in our decreased ability to export or sell our solutions to existing or potential customers with international operations. Additionally, changes in our solutions may be required in response to changes in export and import regulations, which could lead to delays in the introduction and sale of our solutions in international markets, prevent our customers with international operations from deploying our solutions or, in some cases, prevent the export or import of our solutions to some countries, governments or persons altogether. Any decreased use of our solutions or limitation on our ability to export our solutions or sell them in international markets would hurt our revenue and compromise our ability to pursue our growth strategy.

RISKS RELATED TO INTELLECTUAL PROPERTY

We operate in an industry with extensive intellectual property litigation. Claims of infringement against us may hurt our business.

Our success depends, in part, upon non-infringement of intellectual property rights owned by others and being able to resolve claims of intellectual property infringement without major financial expenditures or adverse consequences. The internet-related software field generally is characterized by extensive intellectual property litigation. Although our industry is rapidly evolving, many companies that own, or claim to own, intellectual property have aggressively asserted their rights. From time to time, we have been subject to legal proceedings and claims relating to the intellectual property rights of others, and we expect that third parties will continue to assert intellectual property claims against us, particularly as we expand the complexity and scope of our business. In addition, most of our subscription agreements require us to indemnify our customers and business partners against claims that our solutions infringe the intellectual property rights of third parties.

Future litigation may be necessary to defend ourselves or our customers and business partners by determining the scope, enforceability, and validity of third-party proprietary rights or to establish our proprietary rights. Some of our competitors have substantially greater resources than we do and are able to sustain the costs of complex intellectual property litigation to a greater degree and for longer periods of time than we could. In addition, patent holding companies that focus solely on extracting royalties and settlements by enforcing patent rights may target us. Regardless of whether claims that we are infringing patents or other intellectual property rights have any merit, these claims are time-consuming and costly to evaluate and defend and could:

•hurt our reputation;

•adversely affect our relationships with our current or future customers;

•cause delays or stoppages in providing our services;

•divert ~~management’s~~management's attention and resources;

•require technology changes to our software that would cause us to incur substantial cost;

•subject us to significant liabilities; and

•require us to cease some or all of our activities.

In addition to liability for monetary damages against us, which may be tripled and may include ~~attorneys’~~attorneys' fees under certain statutes, or, in some circumstances, damages against our customers, we may be prohibited from developing, commercializing or continuing to provide some or all of our software solutions unless we obtain licenses from, and pay royalties to, the holders of the patents or other intellectual property rights, or license or develop substitute solutions, which may not be available on commercially favorable terms, or at all.

Our failure to protect our intellectual property rights could diminish the value of our services, weaken our competitive position and reduce our revenue.

We regard the protection of our intellectual property, which includes trade secrets, copyrights, trademarks, domain names and patent applications, as critical to our success. We strive to protect our intellectual property rights by relying on federal, state and common law rights, as well as contractual restrictions. We enter into confidentiality and invention assignment agreements with our employees and contractors, and confidentiality agreements with parties with whom we conduct business in order to limit access to, and disclosure and use of, our proprietary information. However, these contractual arrangements and the other steps we have taken to protect our intellectual property may not prevent the misappropriation of our proprietary information or deter independent development of similar technologies by others.

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We have received patent protection for some of our technologies and are seeking patent protection for other of our technologies but there can be no assurance that any patents will ultimately be issued. We have registered domain names, trademarks and service marks in the United States and in jurisdictions outside the United States and are also pursuing additional

~~registrations both in and outside the United States.~~ registrations. Effective trade secret, copyright, trademark, domain name and patent protection is expensive to develop and maintain, both in terms of initial and ongoing registration requirements and the costs of defending our rights. We may be required to protect our intellectual property in an increasing number of jurisdictions, a process that is expensive and may not be successful or which we may not pursue in every location. We may, over time, increase our investment in protecting our intellectual property through additional patent filings that could be expensive and time-consuming.

We have licensed in the past, and expect to license in the future, some of our proprietary rights, such as trademarks or copyrighted material, to third parties. These licensees may take actions that diminish the value of our proprietary rights or harm our reputation.

Monitoring unauthorized use of our intellectual property is difficult and costly. Our efforts to protect our proprietary rights may not be adequate to prevent misappropriation of our intellectual property. Further, we may not be able to detect unauthorized use of, or take appropriate steps to enforce, our intellectual property rights. Our competitors may also independently develop similar technology. In addition, the laws of many countries, such as China and India, do not protect our proprietary rights to as great an extent as do the laws of European countries and the United States. Further, the laws in the United States and elsewhere change rapidly, and any future changes could adversely affect us and our intellectual property. Our failure to meaningfully protect our intellectual property could result in competitors offering services that incorporate our most technologically advanced features, which could seriously reduce demand for our software solutions. In addition, we may in the future need to initiate infringement claims or litigation. Litigation, whether we are a plaintiff or a defendant, can be expensive, time-consuming and may divert the efforts of our technical staff and managerial personnel, which could harm our business, whether or not such litigation results in a determination that is unfavorable to us. In addition, litigation is inherently uncertain, and thus we may not be able to stop our competitors from infringing upon our intellectual property rights.

Our use of ~~“open source”~~"open source" software could negatively affect our ability to sell our solutions and subject us to possible litigation.

A portion of our technology platform and our solutions incorporates so-called ~~“open source”~~"open source" software, and we may incorporate additional open source software in the future. Open source software is generally licensed by its authors or other third parties under open source licenses. If we fail to comply with these licenses, we may be subject to specified conditions, including requirements that we offer our solutions that incorporate the open source software for no cost, that we make available source code for modifications or derivative works we create based upon, incorporating or using the open source software and that we license such modifications or derivative works under the terms of the particular open source license. If an author or other third party that distributes open source software we use were to allege that we had not complied with the conditions of one or more of these licenses, we could be required to incur significant legal expenses defending against such allegations and could be subject to significant damages, including being enjoined from the sale of our solutions that contained the open source software and required to comply with the foregoing conditions, which could disrupt the sale of the affected solutions. In addition, there have been claims challenging the ownership of open source software against companies that incorporate open source software into their products. As a result, we could be subject to suits by parties claiming ownership of what we believe to be open source software. Litigation could be costly for us to defend, have a negative effect on our operating results and financial condition and require us to devote additional research and development resources to change our products.

RISKS RELATED TO OWNERSHIP OF OUR COMMON STOCK

An active trading market for our common stock may not continue to develop or be sustained.

Although our common stock is listed on the New York Stock Exchange, or NYSE, we cannot assure you that an active trading market for our shares will continue to develop or be sustained. If an active market for our common stock does not continue to develop or is not sustained, it may be difficult for investors in our common stock to sell shares without depressing the market price for the shares or to sell the shares at all.

The trading price of the shares of our common stock has been and is likely to continue to be volatile.

Our stock price has been volatile. The stock market in general and the market for technology companies in particular have experienced extreme volatility that has often been unrelated to the operating performance of particular ~~companies.~~companies, including very recently in connection with the ongoing COVID-19 pandemic, which has resulted in decreased stock prices for many companies notwithstanding the lack of a fundamental change in their underlying business models or prospects. As a result of this volatility, investors may not be able to sell their common stock at or above the price paid for the shares. The market price for our common stock may be influenced by many factors, including:

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•actual or anticipated variations in our operating results;

•changes in financial estimates by us or by any securities analysts who might cover our stock;

•conditions or trends in our industry;

•stock market price and volume fluctuations of comparable companies and, in particular, those that operate in the software industry;

•announcements by us or our competitors of new product or service offerings, significant acquisitions, strategic partnerships or divestitures;

•announcements of investigations or regulatory scrutiny of our operations or lawsuits filed against us;

•capital commitments;

~~investors’~~•investors' general perception of our company and our business;

•recruitment or departure of key personnel; and

•sales of our common stock, including sales by our directors and officers or specific stockholders.

~~In addition, in the past, stockholders have initiated~~Stockholders may initiate class action lawsuits against ~~technology companies~~us following periods of volatility in the market prices of ~~these companies’~~our common stock. InFor example, in 2015, two purported class action complaints were filed against us, alleging violations of the federal securities ~~laws against a group of defendants including us and certain of our executive officers.~~laws. The ~~consolidated case was~~cases were later dismissed ~~in April 2016, and the dismissal was affirmed~~ by ~~the U.S. Court of Appeals for the Fourth Circuit in November 2016.~~federal courts without any liability to us. New litigation, if instituted against us, could cause us to incur substantial costs and divert ~~management’s~~management's attention and resources from our business.

If equity research analysts do not publish research or reports, or publish unfavorable research or reports, about us, our business or our market, our stock price and trading volume could decline.

The trading market for our common stock is influenced by the research and reports that equity research analysts publish about us and our ~~business. As a newly public company,~~business, and we have ~~only~~ limited research coverage by equity research analysts. Equity research analysts may elect not to initiate or continue to provide research coverage of our common stock, and such lack of research coverage may adversely affect the market price of our common stock. Even if we have equity research analyst coverage, we will not have any control over the analysts or the content and opinions included in their reports. The price of our stock could decline if one or more equity research analysts downgrade our stock or issue other unfavorable commentary or research. If one or more equity research analysts ceases coverage of our company or fails to publish reports on us regularly, demand for our stock could decrease, which in turn could cause our stock price or trading volume to decline.

The issuance of additional stock in connection with financings, acquisitions, investments, our stock incentive plans or otherwise will dilute all other stockholders.

Our certificate of incorporation authorizes us to issue up to 100,000,000 shares of common stock and up to 5,000,000 shares of preferred stock with such rights and preferences as may be determined by our board of directors. Subject to compliance with applicable rules and regulations, we may issue our shares of common stock or securities convertible into our common stock from time to time in connection with a financing, acquisition, investment, our stock incentive plans or otherwise. Any such issuance could result in substantial dilution to our existing stockholders and cause the trading price of our common stock to decline.

Provisions in our corporate charter documents and under Delaware law may prevent or frustrate attempts by our stockholders to change our management and hinder efforts to acquire a controlling interest in us, and the market price of our common stock may be lower as a result.

There are provisions in our certificate of incorporation and bylaws that may make it difficult for a third party to acquire, or attempt to acquire, control of our company, even if a change in control was considered favorable by some or all of our stockholders. For example, our board of directors has the authority to issue up to 5,000,000 shares of preferred stock. The board of directors can fix the price, rights, preferences, privileges and restrictions of the preferred stock without any further vote or action by our stockholders. The issuance of shares of preferred stock may delay or prevent a change in control transaction. As a result, the market price of our common stock and the voting and other rights of our stockholders may be adversely affected. An issuance of shares of preferred stock may result in the loss of voting control to other stockholders.

Our charter documents also contain other provisions that could have an anti-takeover effect, including:

•only one of our three classes of directors is elected each year;


•	~~stockholders are not entitled to remove directors other than by a 66~~²/3~~% vote and only for cause;~~

•stockholders are not entitled to remove directors other than by a 66 2/3% vote and only for cause;

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•stockholders are not permitted to take actions by written consent;

•stockholders cannot call a special meeting of stockholders; and

•stockholders must give advance notice to nominate directors or submit proposals for consideration at stockholder meetings.

In addition, we are subject to the anti-takeover provisions of Section 203 of the Delaware General Corporation Law, which regulates corporate acquisitions by prohibiting Delaware corporations from engaging in specified business combinations with particular stockholders of those companies. These provisions could discourage potential acquisition proposals and could delay or prevent a change in control transaction. They could also have the effect of discouraging others from making tender offers for our common stock, including transactions that may be in your best interests. These provisions may also prevent changes in our management or limit the price that investors are willing to pay for our stock.

We are an “emerging growth company” and as a result of the reduced disclosure and governance requirements applicable to emerging growth companies, our common stock may be less attractive to investors.

We are an “emerging growth company” as defined in the Jumpstart Our Business Startups Act of 2012, or the JOBS Act, and we intend to take advantage of some of the exemptions from reporting requirements that are applicable to other public companies that are not emerging growth companies, including not being required to comply with the auditor attestation requirements of Section 404 of the Sarbanes-Oxley Act of 2002, or the Sarbanes-Oxley Act, reduced disclosure obligations regarding executive compensation in our periodic reports and proxy statements, and exemptions from the requirements of holding a nonbinding advisory vote on executive compensation and stockholder approval of any golden parachute payments not previously approved. We cannot predict if investors will find our common stock less attractive because we will rely on these exemptions. If some investors find our common stock less attractive as a result, there may be a less active trading market for our common stock and our stock price may be more volatile. We may take advantage of these reporting exemptions until we are no longer an emerging growth company. We will remain an emerging growth company until the earlier of (1) December 31, 2018, (2) the last day of the fiscal year in which we have total annual gross revenue of at least $1.0 billion, (3) the last day of the fiscal year in which we are deemed to be a large accelerated filer, which means the market value of our common stock that is held by non-affiliates exceeds $700 million as of the prior June 30th, and (4) any date on which we have issued more than $1.0 billion in non-convertible debt during the prior three-year period.

Under Section 107(b) of the JOBS Act, emerging growth companies can delay adopting new or revised accounting standards until such time as those standards apply to private companies. We have irrevocably elected not to avail ourselves of this exemption from new or revised accounting standards and, therefore, we will be subject to the same new or revised accounting standards as other public companies that are not emerging growth companies.

If we fail to maintain proper and effective internal controls, our ability to produce accurate financial statements on a timely basis could be impaired.

We are subject to the reporting requirements of the ~~Securities~~ Exchange Act, ~~of 1934,~~ the Sarbanes-Oxley Act of 2002, the Dodd-Frank Wall Street Reform and Consumer Protection Act of 2010, and the rules and regulations of the NYSE. The Sarbanes-Oxley Act requires, among other things, that we maintain effective disclosure controls and procedures and internal ~~controls~~control over financial reporting and perform system and process evaluation and testing of our internal control over financial reporting to allow management to report on the effectiveness of our internal control over financial reporting. This requires that we incur substantial professional fees and internal costs to ~~expand our~~maintain appropriate and necessary accounting and finance functions and that we expend significant management efforts.

We may discover weaknesses in our system of internal financial and accounting controls and procedures that could result in a material misstatement of our financial statements, and we may in the future discover additional weaknesses that require improvement. In addition, our internal control over financial reporting will not prevent or detect all errors and all fraud. A control system, no matter how well designed and operated, can provide only reasonable, not absolute, assurance that the control ~~system’s~~system's objectives will be met. Because of the inherent limitations in all control systems, no evaluation of controls can provide absolute assurance that misstatements due to error or fraud will not occur or that all control issues and instances of fraud will be detected.

If we are unable to maintain proper and effective internal controls, we may not be able to produce timely and accurate financial statements. If that were to happen, the market price of our stock could decline and we could be subject to sanctions or investigations by the NYSE, the SEC or other regulatory authorities.

We do not anticipate paying any cash dividends on our common stock in the foreseeable future and our stock may not appreciate in value.

We have not declared or paid cash dividends on our common stock to date. We currently intend to retain our future earnings, if any, to fund the development and growth of our business. In addition, the terms of any existing or future debt

agreements may preclude us from paying dividends. There is no guarantee that shares of our common stock will appreciate in value or that the price at which our stockholders have purchased their shares will be able to be maintained.

~~We incur significant costs and demands upon management as a result of being a public company.~~

As a public company listed in the United States, we incur significant additional legal, accounting and other costs, which we expect to increase, particularly after we cease to be an "emerging growth company" under the JOBS Act. These additional costs could negatively affect our financial results. In addition, changing laws, regulations and standards relating to corporate governance and public disclosure, including regulations implemented by the SEC and stock exchanges, may increase legal and financial compliance costs and make some activities more time consuming. These laws, regulations and standards are subject to varying interpretations and, as a result, their application in practice may evolve over time as new guidance is provided by regulatory and governing bodies. We intend to invest resources to comply with evolving laws, regulations and standards, and this investment may result in increased general and administrative expenses and a diversion of management’s time and attention from revenue-generating activities to compliance activities. If notwithstanding our efforts to comply with new laws, regulations and standards, we fail to comply, regulatory authorities may initiate legal proceedings against us and our business may be harmed.

Failure to comply with these rules might also make it more difficult for us to obtain some types of insurance, including director and officer liability insurance, and we might be forced to accept reduced policy limits and coverage or incur substantially higher costs to obtain the same or similar coverage. The impact of these events could also make it more difficult for us to attract and retain qualified persons to serve on our board of directors, on committees of our board of directors or as members of senior management.

We may need additional capital in the future to meet our financial obligations and to pursue our business objectives. Additional capital may not be available on favorable terms, or at all, which could compromise our ability to meet our financial obligations and grow our business.

While we anticipate that our existing cash, together with our cash flow from operations, will be sufficient to fund our operations for at least the next 12twelve months, we may need to raise additional capital to fund operations in the future or to meet various objectives, including developing future technologies and services, increasing working capital, acquiring businesses and responding to competitive pressures. If we seek to raise additional capital, it may not be available on favorable terms or may not be available at all. Lack of sufficient capital resources could significantly limit our ability to manage our business and to take advantage of business and strategic opportunities. Any additional capital raised through the sale of equity or debt securities with an equity component would dilute our stock ownership. If adequate additional funds are not available, we may be required to delay, reduce the scope of or eliminate material parts of our business strategy, including potential additional acquisitions or development of new technologies.

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ITEM 2. UNREGISTERED SALES OF EQUITY SECURITIES AND USE OF PROCEEDS

Not applicable.

ITEM 3. DEFAULTS UPON SENIOR SECURITIES

~~(a) Sales~~Not applicable.

ITEM 4. MINE SAFETY DISCLOSURES

Not applicable.

ITEM 5. OTHER INFORMATION

Not applicable.

Table of ~~Unregistered Securities~~Contents

~~None.~~

ITEM 6. EXHIBITS


Exhibit Number			Description of Document

~~Exhibit Number~~3.1			~~Description of Document~~

~~3.1~~	Amended and Restated Certificate of Incorporation of the Registrant (incorporated herein by reference to Exhibit 3.1 of the Company's Current Report on Form 8-K (File No. 001-35940), filed with the Securities and Exchange Commission on May 29, 2013).

3.2			Amended and Restated Bylaws of the Registrant (incorporated herein by reference to Exhibit 3.2 of the Company's Current Report on Form 8-K (File No. 001-35940), filed with the Securities and Exchange Commission on May 29, 2013).

4.1			Specimen stock certificate evidencing shares of Common Stock (incorporated herein by reference to Exhibit 4.2 of the Company's Amendment No. 2 to the Registration Statement on Form S-1 (File No. 333-187865), filed with the Securities and Exchange Commission on May 9, 2013).

~~31.1~~10.1		*+	Credit Agreement, dated as of August 5, 2020, by and between the Registrant, as Borrower, and HSBC Bank USA, N.A., as Lender.

31.1		*	Certification of Principal Executive Officer under Section 302 of the Sarbanes-Oxley Act.

31.2		*	Certification of Principal Financial Officer under Section 302 of the Sarbanes-Oxley Act.

32.1		**	Certifications of Principal Executive Officer and Principal Financial Officer under Section 906 of the Sarbanes-Oxley Act.

101.INS		*	Inline XBRL Instance Document - the instance document does not appear in the Interactive Data File as its XBRL tags are embedded within the Inline XBRL document

101.SCH		*	Inline XBRL Taxonomy Extension Schema Document

101.CAL		*	Inline XBRL Taxonomy Extension Calculation Linkbase Document

101.DEF		*	Inline XBRL Taxonomy Extension Definition Linkbase Document

101.LAB		*	Inline XBRL Taxonomy Extension Label Linkbase Document

101.PRE		*	Inline XBRL Taxonomy Extension Presentation Linkbase Document


*104			~~Filed herewith.~~*			Cover Page Interactive Data File (formatted as Inline XBRL and contained in Exhibit 101)

* Filed herewith.

+ Certain exhibits and schedules have been omitted pursuant to Item 601(a)(5) of Regulation S-K. The Registrant hereby undertakes to furnish supplementally a copy of any omitted exhibit or schedule upon request by the SEC.

** These certifications are being furnished solely to accompany this quarterly report pursuant to 18 U.S.C. Section 1350, and are not being filed for purposes of Section 18 of the Securities Exchange Act of 1934, as amended, and are not to be incorporated by reference into any filing of the registrant, whether made before or after the date hereof, regardless of any general incorporation language in such filing.

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SIGNATURES

These certifications are being furnished solely to accompany this quarterly report pursuant to 18 U.S.C. Section 1350, and are not being filed for purposes of Section 18 of the Securities Exchange Act of 1934, as amended, and are not to be incorporated by reference into any filing of the registrant, whether made before or after the date hereof, regardless of any general incorporation language in such filing.

~~SIGNATURES~~

Pursuant to the requirements of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned thereunto duly authorized.

CHANNELADVISOR CORPORATION

Date:

November ~~2, 2017~~5, 2020

By:

/s/ ~~Mark E. Cook~~Richard F. Cornetta

~~Mark E. Cook~~Richard F. Cornetta

Chief Financial Officer

(On behalf of the Registrant and as Principal Financial Officer)



Balance as of December 31, 2016	$	21,632
Goodwill attributable to the HubLogix acquisition	1,854
Balance as of September 30, 2017	$	23,486