UNITED STATES

SECURITIES AND EXCHANGE COMMISSION

Washington, D.C. 20549

FORM 10-Q

(Mark one)


☒			QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934

For the quarterly period ended March 31, ~~2021~~2022


☐			TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934

For the transition period from to

Commission File Number 001-35940

CHANNELADVISOR CORPORATION

(Exact name of registrant as specified in its charter)

____________________________________________________


Delaware						56-2257867
(State or Other Jurisdiction of Incorporation or Organization)						(I.R.S. Employer Identification No.)

3025 Carrington Mill Boulevard, Morrisville, NC						27560
(Address of principal executive offices)						(Zip Code)

(919) 228-4700

(Registrant's telephone number, including area code)

N/A

(Former name, former address and former

fiscal year, if changed since last report)

____________________________________________________

Securities registered pursuant to Section 12(b) of the Exchange Act:


Title of each class	Trading Symbol	Name of each exchange on which registered
Common Stock, $0.001 par value	ECOM	New York Stock Exchange

Indicate by check mark whether the registrant: (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days. Yes ☒ No ☐

Indicate by check mark whether the registrant has submitted electronically every Interactive Data File required to be submitted pursuant to Rule 405 of Regulation S-T (§232.405 of this chapter) during the preceding 12 months (or for such shorter period that the registrant was required to submit such files). Yes ☒ No ☐

Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, a smaller reporting company or an emerging growth company. See the definitions of "large accelerated filer," "accelerated filer," "smaller reporting company" and "emerging growth company" in Rule 12b-2 of the Securities Exchange Act of 1934.


Large accelerated filer	☐☒	Accelerated filer	☒☐
Non-accelerated filer	☐	Smaller reporting company	☐
Emerging growth company	☐

If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act. ¨

Indicate by check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the Securities Exchange Act of 1934). Yes ☐ No ☒

The number of outstanding shares of the registrant's common stock, par value $0.001 per share, as of the close of business on April ~~30, 2021~~29, 2022 was ~~29,732,852.~~30,475,830.

TABLE OF CONTENTS


			PAGE

PART I. FINANCIAL INFORMATION

Item 1. Financial Statements

Condensed Consolidated Balance Sheets as of March 31 ~~2021~~, 202 2 (unaudited) and December 31, ~~2020~~20 21			2

Unaudited Condensed Consolidated Statements of Operations for the three months ended March 31 ~~2021~~, 202 2 and ~~2020~~20 21			3

Unaudited Condensed Consolidated Statements of Comprehensive Income for the three months ended March 31 ~~2021~~, 202 2 and ~~2020~~20 21			4

Unaudited Condensed Consolidated Statements of Cash Flows for the three months ended March 31 ~~2021~~, 202 2 and ~~2020~~20 21			5

Notes to Unaudited Condensed Consolidated Financial Statements			6

Item 2. Management's Discussion and Analysis of Financial Condition and Results of Operations			1412

Item 3. Quantitative and Qualitative Disclosures About Market Risk			2826

Item 4. Controls and Procedures			2826

PART II. OTHER INFORMATION

Item 1. Legal Proceedings			2927

Item 1A. Risk Factors			2927

Item 2. Unregistered Sales of Equity Securities and Use of Proceeds			4627

Item 3. Defaults Upon Senior Securities			4627

Item 4. Mine Safety Disclosures			4627

Item 5. Other Information			4627

Item 6. Exhibits			4728

Signatures			4829

Table of Contents

PART I - FINANCIAL INFORMATION

ITEM 1. FINANCIAL STATEMENTS AND SUPPLEMENTARY DATA

CHANNELADVISOR CORPORATION AND SUBSIDIARIES

CONDENSED CONSOLIDATED BALANCE SHEETS

(in thousands, except share and per share data)


		March 31, 2021		December 31, 2020			March 31, 2022		December 31, 2021
		(unaudited)					(unaudited)
Assets	Assets					Assets
Current assets:	Current assets:					Current assets:
Cash and cash equivalents	Cash and cash equivalents	$	82,384	$	71,545	Cash and cash equivalents	$	106,906	$	100,567
Accounts receivable, net of allowance of $393 and $417 as of March 31, 2021 and December 31, 2020, respectively		25,815		24,705
Accounts receivable, net of allowance of $318 and $279 as of March 31, 2022 and December 31, 2021, respectively						Accounts receivable, net of allowance of $318 and $279 as of March 31, 2022 and December 31, 2021, respectively	26,951		28,886
Prepaid expenses and other current assets	Prepaid expenses and other current assets	13,008		13,874		Prepaid expenses and other current assets	14,745		15,497
Total current assets	Total current assets	121,207		110,124		Total current assets	148,602		144,950
Operating lease right of use assets	Operating lease right of use assets	7,200		8,141		Operating lease right of use assets	1,923		2,856
Property and equipment, net	Property and equipment, net	8,103		8,707		Property and equipment, net	8,168		7,682
Goodwill	Goodwill	30,990		30,990		Goodwill	29,762		30,042
Intangible assets, net	Intangible assets, net	3,870		4,155		Intangible assets, net	2,875		3,079
Deferred contract costs, net of current portion	Deferred contract costs, net of current portion	14,700		14,040		Deferred contract costs, net of current portion	18,562		17,951
Long-term deferred tax assets, net	Long-term deferred tax assets, net	3,430		3,551		Long-term deferred tax assets, net	31,460		32,616
Other assets	Other assets	888		953		Other assets	705		796
Total assets	Total assets	$	190,388	$	180,661	Total assets	$	242,057	$	239,972
Liabilities and stockholders' equity	Liabilities and stockholders' equity					Liabilities and stockholders' equity
Current liabilities:	Current liabilities:					Current liabilities:
Accounts payable	Accounts payable	$	375	$	158	Accounts payable	$	746	$	1,457
Accrued expenses	Accrued expenses	13,621		14,008		Accrued expenses	12,761		12,644
Deferred revenue	Deferred revenue	25,417		22,819		Deferred revenue	31,395		29,942
Other current liabilities	Other current liabilities	5,413		6,029		Other current liabilities	3,634		4,831
Total current liabilities	Total current liabilities	44,826		43,014		Total current liabilities	48,536		48,874
Long-term operating leases, net of current portion	Long-term operating leases, net of current portion	4,159		5,394		Long-term operating leases, net of current portion	832		1,182
Other long-term liabilities	Other long-term liabilities	1,431		2,162		Other long-term liabilities	1,407		1,718
Total liabilities	Total liabilities	50,416		50,570		Total liabilities	50,775		51,774
Commitments and contingencies	Commitments and contingencies	0		0		Commitments and contingencies	0		0
Stockholders' equity:	Stockholders' equity:					Stockholders' equity:
Preferred stock, $0.001 par value, 5,000,000 shares authorized, 0 shares issued and outstanding as of March 31, 2021 and December 31, 2020		0		0
Common stock, $0.001 par value, 100,000,000 shares authorized, 29,732,852 and 29,020,424 shares issued and outstanding as of March 31, 2021 and December 31, 2020, respectively		30		29
Preferred stock, $0.001 par value, 5,000,000 shares authorized, no shares issued and outstanding as of March 31, 2022 and December 31, 2021						Preferred stock, $0.001 par value, 5,000,000 shares authorized, no shares issued and outstanding as of March 31, 2022 and December 31, 2021	—		—
Common stock, $0.001 par value, 100,000,000 shares authorized, 30,475,830 and 30,188,595 shares issued and outstanding as of March 31, 2022 and December 31, 2021, respectively						Common stock, $0.001 par value, 100,000,000 shares authorized, 30,475,830 and 30,188,595 shares issued and outstanding as of March 31, 2022 and December 31, 2021, respectively	30		30
Additional paid-in capital	Additional paid-in capital	293,415		288,842		Additional paid-in capital	302,551		300,875
Accumulated other comprehensive loss	Accumulated other comprehensive loss	(1,245)		(1,095)		Accumulated other comprehensive loss	(2,653)		(2,237)
Accumulated deficit	Accumulated deficit	(152,228)		(157,685)		Accumulated deficit	(108,646)		(110,470)
Total stockholders' equity	Total stockholders' equity	139,972		130,091		Total stockholders' equity	191,282		188,198
Total liabilities and stockholders' equity	Total liabilities and stockholders' equity	$	190,388	$	180,661	Total liabilities and stockholders' equity	$	242,057	$	239,972

The accompanying notes are an integral part of the unaudited condensed consolidated financial statements.

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CHANNELADVISOR CORPORATION AND SUBSIDIARIES

UNAUDITED CONDENSED CONSOLIDATED STATEMENTS OF OPERATIONS

(in thousands, except share and per share data)


		Three Months Ended March 31,					Three Months Ended March 31,
		2021		2020			2022		2021
Revenue	Revenue	$	39,166	$	32,032	Revenue	$	42,297	$	39,166
Cost of revenue	Cost of revenue	8,408		7,063		Cost of revenue	10,382		8,408
Gross profit	Gross profit	30,758		24,969		Gross profit	31,915		30,758
Operating expenses:	Operating expenses:					Operating expenses:
Sales and marketing	Sales and marketing	14,632		12,340		Sales and marketing	15,946		14,632
Research and development	Research and development	5,527		4,801		Research and development	5,423		5,527
General and administrative	General and administrative	4,882		5,735		General and administrative	7,222		4,882
Total operating expenses	Total operating expenses	25,041		22,876		Total operating expenses	28,591		25,041
Income from operations	Income from operations	5,717		2,093		Income from operations	3,324		5,717
Other (expense) income:
Interest (expense) income, net		(33)		126
Other (expense) income, net		(130)		8
Total other (expense) income		(163)		134
Other expense:						Other expense:
Interest expense						Interest expense	28		33
Other expense						Other expense	35		130
Total other expense						Total other expense	63		163
Income before income taxes	Income before income taxes	5,554		2,227		Income before income taxes	3,261		5,554
Income tax expense	Income tax expense	97		220		Income tax expense	1,437		97
Net income	Net income	$	5,457	$	2,007	Net income	$	1,824	$	5,457
Net income per share:	Net income per share:					Net income per share:
Basic	Basic	$	0.19	$	0.07	Basic	$	0.06	$	0.19
Diluted	Diluted	$	0.18	$	0.07	Diluted	$	0.06	$	0.18
Weighted average common shares outstanding:	Weighted average common shares outstanding:					Weighted average common shares outstanding:
Basic	Basic	29,294,130��		28,161,765		Basic	30,273,338		29,294,130
Diluted	Diluted	31,138,533		29,047,028		Diluted	31,656,555		31,138,533

The accompanying notes are an integral part of the unaudited condensed consolidated financial statements.

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CHANNELADVISOR CORPORATION AND SUBSIDIARIES

UNAUDITED CONDENSED CONSOLIDATED STATEMENTS OF COMPREHENSIVE INCOME

(in thousands)


		Three Months Ended March 31,					Three Months Ended March 31,
		2021		2020			2022		2021
Net income	Net income	$	5,457	$	2,007	Net income	$	1,824	$	5,457
Other comprehensive loss:	Other comprehensive loss:					Other comprehensive loss:
Foreign currency translation adjustments	Foreign currency translation adjustments	(150)		(800)		Foreign currency translation adjustments	(416)		(150)
Total comprehensive income	Total comprehensive income	$	5,307	$	1,207	Total comprehensive income	$	1,408	$	5,307

The accompanying notes are an integral part of the unaudited condensed consolidated financial statements.

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CHANNELADVISOR CORPORATION AND SUBSIDIARIES

UNAUDITED CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS

(in thousands)


		Three Months Ended March 31,					Three Months Ended March 31,
		2021		2020			2022		2021
Cash flows from operating activities	Cash flows from operating activities					Cash flows from operating activities
Net income	Net income	$	5,457	$	2,007	Net income	$	1,824	$	5,457
Adjustments to reconcile net income to cash and cash equivalents provided by operating activities:	Adjustments to reconcile net income to cash and cash equivalents provided by operating activities:					Adjustments to reconcile net income to cash and cash equivalents provided by operating activities:
Depreciation and amortization	Depreciation and amortization	1,832		1,478		Depreciation and amortization	1,470		1,832
Bad debt (recovery) expense		(4)		297
Bad debt expense (recovery)						Bad debt expense (recovery)	85		(4)
Stock-based compensation expense	Stock-based compensation expense	3,048		2,914		Stock-based compensation expense	3,132		3,048
Deferred income taxes	Deferred income taxes	97		220		Deferred income taxes	1,106		97
Other items, net	Other items, net	(1,536)		(213)		Other items, net	(302)		(1,536)
Changes in assets and liabilities:	Changes in assets and liabilities:					Changes in assets and liabilities:
Accounts receivable	Accounts receivable	(1,060)		291		Accounts receivable	1,660		(1,060)
Prepaid expenses and other assets	Prepaid expenses and other assets	1,290		993		Prepaid expenses and other assets	1,032		1,290
Deferred contract costs	Deferred contract costs	(1,131)		(60)		Deferred contract costs	(986)		(1,131)
Accounts payable and accrued expenses	Accounts payable and accrued expenses	(2,203)		(981)		Accounts payable and accrued expenses	(2,457)		(2,203)
Deferred revenue	Deferred revenue	2,589		(1,204)		Deferred revenue	1,354		2,589
Cash and cash equivalents provided by operating activities	Cash and cash equivalents provided by operating activities	8,379		5,742		Cash and cash equivalents provided by operating activities	7,918		8,379
Cash flows from investing activities	Cash flows from investing activities					Cash flows from investing activities
Purchases of property and equipment	Purchases of property and equipment	(225)		(344)		Purchases of property and equipment	(957)		(225)
Payment of software development costs	Payment of software development costs	(749)		(672)		Payment of software development costs	(939)		(749)
Cash and cash equivalents used in investing activities	Cash and cash equivalents used in investing activities	(974)		(1,016)		Cash and cash equivalents used in investing activities	(1,896)		(974)
Cash flows from financing activities	Cash flows from financing activities					Cash flows from financing activities
Repayment of finance leases	Repayment of finance leases	(4)		(7)		Repayment of finance leases	(4)		(4)
Proceeds from exercise of stock options	Proceeds from exercise of stock options	3,587		87		Proceeds from exercise of stock options	362		3,587
Payment of statutory tax withholding related to net-share settlement of restricted stock units	Payment of statutory tax withholding related to net-share settlement of restricted stock units	(66)		0		Payment of statutory tax withholding related to net-share settlement of restricted stock units	(75)		(66)
Cash and cash equivalents provided by financing activities	Cash and cash equivalents provided by financing activities	3,517		80		Cash and cash equivalents provided by financing activities	283		3,517
Effect of currency exchange rate changes on cash and cash equivalents	Effect of currency exchange rate changes on cash and cash equivalents	(83)		(242)		Effect of currency exchange rate changes on cash and cash equivalents	34		(83)
Net increase in cash and cash equivalents	Net increase in cash and cash equivalents	10,839		4,564		Net increase in cash and cash equivalents	6,339		10,839
Cash and cash equivalents, beginning of period	Cash and cash equivalents, beginning of period	71,545		51,785		Cash and cash equivalents, beginning of period	100,567		71,545
Cash and cash equivalents, end of period	Cash and cash equivalents, end of period	$	82,384	$	56,349	Cash and cash equivalents, end of period	$	106,906	$	82,384
Supplemental disclosure of cash flow information	Supplemental disclosure of cash flow information					Supplemental disclosure of cash flow information
Cash paid for interest	Cash paid for interest	$	30	$	1	Cash paid for interest	$	32	$	30
Cash paid for income taxes, net	Cash paid for income taxes, net	$	1	$	144	Cash paid for income taxes, net	$	12	$	1
Supplemental disclosure of noncash investing and financing activities	Supplemental disclosure of noncash investing and financing activities					Supplemental disclosure of noncash investing and financing activities
Accrued statutory tax withholding related to net-share settlement of restricted stock units	Accrued statutory tax withholding related to net-share settlement of restricted stock units	$	1,995	$	980	Accrued statutory tax withholding related to net-share settlement of restricted stock units	$	1,743	$	1,995
Accrued capital expenditures	Accrued capital expenditures	$	2	$	66	Accrued capital expenditures	$	8	$	2

The accompanying notes are an integral part of the unaudited condensed consolidated financial statements.

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CHANNELADVISOR CORPORATION AND SUBSIDIARIES

NOTES TO UNAUDITED CONDENSED CONSOLIDATED FINANCIAL STATEMENTS

1. DESCRIPTION OF THE BUSINESS

ChannelAdvisor Corporation ("ChannelAdvisor" or the "Company") was incorporated in the state of Delaware and capitalized in June 2001. The Company began operations in July 2001. ChannelAdvisor is a leading provider of ~~software-as-a-service, or SaaS,~~cloud-based e-commerce solutions ~~and its~~whose mission is to connect and optimize the world's commerce. ~~ChannelAdvisor's SaaS cloud platform helps~~For over two decades, ChannelAdvisor has helped brands and retailers worldwide ~~improve~~to streamline their ~~online performance by expanding sales~~e-commerce operations, expand to new channels ~~connecting with consumers around the world, optimizing~~and grow sales. Thousands of customers depend on ChannelAdvisor to securely power their e-commerce operations ~~for peak performance~~on hundreds of channels, including Amazon, eBay, Facebook, Google, Shopify, Walmart and ~~providing actionable analytics to improve competitiveness.~~Zalando. The Company is headquartered in Morrisville, North Carolina and maintains sales, service, support and research and development offices in various domestic and international locations.

2. SIGNIFICANT ACCOUNTING POLICIES

Principles of Consolidation

The accompanying condensed consolidated financial statements include the accounts of the Company and its wholly owned subsidiaries. All intercompany accounts and transactions have been eliminated in consolidation.

Interim Condensed Consolidated Financial Information

The accompanying condensed consolidated financial statements and footnotes have been prepared in accordance with generally accepted accounting principles in the United States of America, or ~~U.S.~~ GAAP, as contained in the Financial Accounting Standards Board, or FASB, Accounting Standards Codification, or ASC, for interim financial information. In the opinion of management, the interim financial information includes all adjustments of a normal recurring nature necessary for a fair presentation of financial position, the results of operations, comprehensive ~~loss~~income and cash flows. The results of operations for the three months ended March 31, ~~2021~~2022 are not necessarily indicative of the results for the full year or the results for any future periods, especially in light of the ongoing impacts, and potential future effects of, the ~~novel coronavirus, or~~ COVID-19 pandemic on the Company’s business, operations and financial performance. These unaudited interim financial statements should be read in conjunction with the audited financial statements and related footnotes for the year ended December 31, ~~2020,~~2021, or fiscal ~~2020,~~2021, which are included in the Company's Annual Report on Form 10-K for fiscal ~~2020.~~2021. There have been no material changes to the Company's significant accounting policies from those described in the footnotes to the audited financial statements contained in the Company's Annual Report on Form 10-K for fiscal ~~2020.~~2021.

Recent Accounting Pronouncements

The Company has reviewed new accounting pronouncements that were issued during the three months ended March 31, ~~2021~~2022 and does not believe that these pronouncements are applicable to the Company, or that they will have a material impact on its financial position or results of operations.

Use of Estimates

The preparation of financial statements in conformity with ~~U.S.~~ GAAP requires management to make estimates and assumptions that affect the amounts reported in the condensed consolidated financial statements and accompanying notes. Actual results could differ from those estimates.

On an ongoing basis, the Company evaluates its estimates, including those related to the accounts receivable allowance, the useful lives of long-lived assets and other intangible assets, income taxes, assumptions used for purposes of determining stock-based compensation, leases, including estimating lease terms and extensions, and revenue recognition, including standalone selling prices for contracts with multiple performance obligations and the expected period of benefit for deferred contract costs, among others. ~~Estimates and assumptions are also required to value assets acquired and liabilities assumed as well as contingent consideration, where applicable, in conjunction with business combinations.~~ The Company bases its estimates on historical experience and on various other assumptions that it believes to be reasonable, the results of which form the basis for making judgments about the carrying value of assets and liabilities.

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3. STOCKHOLDERS' EQUITY

The following tables summarize quarterly stockholders' equity activity for the three months ended March 31, ~~2021~~2022 and ~~2020~~2021 (in thousands, except number of shares):


		Activity For The Three Months Ended March 31, 2021																	Quarterly Activity For The Three Months Ended March 31, 2022
		Common Stock			Additional Paid-In Capital					Accumulated Other Comprehensive Loss			Accumulated Deficit			Total Stockholders' Equity			Common Stock				Additional Paid-In Capital		Accumulated Other Comprehensive Loss		Accumulated Deficit		Total Stockholders' Equity
		Shares	Amount						Shares											Amount
Balance, December 31, 2020		29,020,424	$	29			$	288,842				$	(1,095)		$	(157,685)			$	130,091
Balance, December 31, 2021																		Balance, December 31, 2021	30,188,595		$	30	$	300,875	$	(2,237)	$	(110,470)	$	188,198
Exercise of stock options and vesting of restricted stock units	Exercise of stock options and vesting of restricted stock units	802,270	1		3,586					—			—			3,587		Exercise of stock options and vesting of restricted stock units	388,551		—		362		—		—		362
Stock-based compensation expense	Stock-based compensation expense	—	—		3,048					—			—			3,048		Stock-based compensation expense	—		—		3,132		—		—		3,132
Statutory tax withholding related to net-share settlement of restricted stock units	Statutory tax withholding related to net-share settlement of restricted stock units	(89,842)	—		(2,061)					—			—			(2,061)		Statutory tax withholding related to net-share settlement of restricted stock units	(101,316)		—		(1,818)		—		—		(1,818)
Net income	Net income	—	—		—					—			5,457			5,457		Net income	—		—		—		—		1,824		1,824
Foreign currency translation adjustments	Foreign currency translation adjustments	—	—		—					(150)			—			(150)		Foreign currency translation adjustments	—		—		—		(416)		—		(416)
Balance, March 31, 2021		29,732,852	$	30	$	293,415				$	(1,245)		$	(152,228)		$	139,972
Balance, March 31, 2022																		Balance, March 31, 2022	30,475,830		$	30	$	302,551	$	(2,653)	$	(108,646)	$	191,282

Activity For The Three Months Ended March 31, 2020
Common Stock Additional
Paid-In
Capital Accumulated
Other
Comprehensive
Loss Accumulated
Deficit Total
Stockholders'
Equity
Shares Amount
Balance, December 31, 2019 28,077,469 $ 28 $ 278,111 $ (1,740) $ (176,750) $ 99,649
Cumulative effect of accounting change (1)
— — — — 240 240
Exercise of stock options and vesting of restricted stock units 394,998 0 87 — — 87
Stock-based compensation expense — — 2,914 — — 2,914
Statutory tax withholding related to net-share settlement of restricted stock units (107,398) — (980) — — (980)
Net income — — — — 2,007 2,007
Foreign currency translation adjustments — — — (800) — (800)
Balance, March 31, 2020 28,365,069 $ 28 $ 280,132 $ (2,540) $ (174,503) $ 103,117

~~(1) The Company recorded a reduction to accumulated deficit at January 1, 2020 as a result of its adoption of ASU 2016-13,~~ ~~Financial Instruments - Credit Losses~~.


	Quarterly Activity For The Three Months Ended March 31, 2021
	Common Stock			Additional Paid-In Capital		Accumulated Other Comprehensive Loss		Accumulated Deficit		Total Stockholders' Equity
	Shares	Amount
Balance, December 31, 2020	29,020,424	$	29	$	288,842	$	(1,095)	$	(157,685)	$	130,091
Exercise of stock options and vesting of restricted stock units	802,270	1		3,586		—		—		3,587
Stock-based compensation expense	—	—		3,048		—		—		3,048
Statutory tax withholding related to net-share settlement of restricted stock units	(89,842)	—		(2,061)		—		—		(2,061)
Net income	—	—		—		—		5,457		5,457
Foreign currency translation adjustments	—	—		—		(150)		—		(150)
Balance, March 31, 2021	29,732,852	$	30	$	293,415	$	(1,245)	$	(152,228)	$	139,972

4. GOODWILL AND INTANGIBLE ASSETS

The Company has acquired intangible assets in connection with its business acquisitions. These assets were recorded at their estimated fair values at the acquisition date and are being amortized over their respective estimated useful lives using the straight-line method. The estimated useful lives and amortization methodology used in computing amortization are as follows:


	Estimated Useful Life	Amortization Methodology
Customer relationships	7 years	Straight-line
Acquired technology	7 years	Straight-line

Amortization expense associated with the Company's intangible assets was ~~$0.3~~$0.1 million and ~~$0.2~~$0.3 million for the three months ended March 31, ~~2021~~2022 and ~~2020,~~2021, respectively.

~~There were 0~~The following table summarizes the changes toin the ~~Company's~~carrying amount of goodwill during the three months ended March 31, ~~2021.~~2022 (in thousands):


Balance, December 31, 2021	$	30,042
Effects of foreign currency translation	(280)
Balance, March 31, 2022	$	29,762

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5. ~~FAIR VALUE OF MEASUREMENTS~~

The Company uses a three-tier fair value hierarchy to classify and disclose all assets and liabilities measured at fair value on a recurring basis, as well as assets and liabilities measured at fair value on a non-recurring basis, in periods subsequent to their initial measurement. The hierarchy requires the Company to use observable inputs when available, and to minimize the use of unobservable inputs when determining fair value. The three tiers are defined as follows:

•~~Level 1.~~ ~~Observable inputs based on unadjusted quoted prices in active markets for identical assets or liabilities;~~

•~~Level 2.~~ ~~Inputs, other than quoted prices in active markets, that are observable either directly or indirectly; and~~

•~~Level 3.~~ ~~Unobservable inputs for which there is little or no market data, which require the Company to develop its own assumptions.~~

The carrying amounts of certain of the Company's financial instruments, including cash and cash equivalents, accounts receivable, accounts payable and accrued expenses approximate their respective fair values due to their short-term nature.

The acquisition of Blueboard, a private limited company organized under the laws of France ("BlueBoard"), on July 23, 2020 included a contingent consideration arrangement that allows for payments of up to $3.0 million based upon the achievement of specified annual revenue targets through July 2023. Contingent consideration was measured at fair value at the acquisition date and is remeasured at fair value at each reporting date until the contingency is resolved.

The fair value of the contingent consideration related to the BlueBoard acquisition was estimated utilizing Black-Scholes option pricing models in which various scenarios for achievement of the financial targets and resulting payouts are then discounted to determine the present value of the resulting liability. Key assumptions used in the measurement of fair value of contingent consideration include the forecasted revenue growth, revenue volatility and discount rates among other assumptions. Changes in any valuation inputs in isolation may result in a significantly lower or higher fair value measurement in the future. The fair value of the contingent consideration is recorded in "Other long-term liabilities" on the Company's consolidated balance sheet. Changes in the fair value of contingent consideration are recognized within general and administrative expenses in the Company’s consolidated statements of operations.

~~The following table presents the changes to the Company's liability for acquisition-related contingent consideration for the three months ended March 31, 2021 (in thousands):~~


~~Balance as of December 31, 2020~~	$	~~1,330~~
~~Change in fair value~~	~~(1,313)~~
~~Balance as of March 31, 2021~~	$	17

6. CAPITALIZED SOFTWARE DEVELOPMENT COSTS

Capitalized software development costs related to creating internally developed software and implementing software purchased for internal use are included in property and equipment in the accompanying condensed consolidated balance sheets. The Company capitalized software development costs of $0.9 million and $0.7 million during ~~both~~ the three months ended March 31, 2022 and 2021, ~~and 2020.~~respectively. Amortization expense related to capitalized internally developed software was ~~$0.6~~$0.8 million and ~~$0.4~~$0.6 million for the three months ended March 31, ~~2021~~2022 and ~~2020,~~2021, respectively, and is included in cost of revenue or general and administrative expense in the accompanying condensed consolidated statements of operations, depending upon the nature of the software development project. The net book value of capitalized internally developed software was ~~$4.3~~$4.9 million and ~~$4.2~~$4.8 million at March 31, ~~2021~~2022 and December 31, ~~2020,~~2021, respectively.

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~~7. LINE OF CREDIT~~

On August 5, 2020, the Company established a $25.0 million revolving credit facility with a commercial lender that is available for use until August 5, 2023. Proceeds from borrowings under the credit facility may be used for working capital and general corporate purposes, including acquisitions. Up to $10.0 million of the facility is available for letters of credit. Additionally, the Company may request increases to the facility, subject to the consent of the lender, provided that the aggregate amount of such increases during the term do not exceed $10.0 million. Amounts borrowed under the facility will bear interest equal to either a base rate plus 2.25% per annum or LIBOR plus 3.25% per annum. The Company will pay a fee on all outstanding letters of credit at a rate of 3.25% per annum. In addition, the Company will pay a quarterly fee at a rate of 0.50% per annum on the undrawn portion of the facility. As collateral for extension of credit under the facility, the Company granted security interests in substantially all of its assets and those of one of its subsidiaries. The agreement for the credit facility contains customary representations and warranties and subjects the Company to affirmative and negative covenants. As of March 31, 2021, the Company had not drawn on, or issued any letters of credit under, the credit facility.

8.6. REVENUE FROM CONTRACTS WITH CUSTOMERS

Revenue Recognition and Disaggregation of Revenue

The Company derives the majority of its revenue from subscription fees paid for access to and usage of its ~~SaaS~~software solutions for a specified contract term. A customer typically pays a recurring subscription fee based on a specified minimum amount of gross merchandise value, or GMV, or advertising spend that the customer expects to process through the Company's platform. Subscription fees may also include implementation fees such as launch assistance and training fees. The remaining portion of a customer's fee is variable and is based on a specified percentage of GMV or advertising spend processed through the Company's platform in excess of the customer's specified minimum GMV or advertising spend amount. In most cases, the specified percentage of excess GMV or advertising spend on which the variable fee is based is fixed and does not vary depending on the amount of the excess. Subscription fees are billed in advance of the subscription term and are due in accordance with contract terms, which generally provide for payment within 30 days. Variable fees are subject to the same payment terms, although they are generally billed at the end of the period in which they are incurred. The Company also generates revenue from its solutions that allow brands to direct potential consumers from their websites and digital marketing campaigns to authorized resellers. The majority of the Company's contracts have a one year term. The Company's contractual arrangements include performance, termination and cancellation provisions, but do not provide for refunds. Customers do not have the contractual right to take possession of the Company's software at any time. Sales taxes collected from customers and remitted to government authorities are excluded from revenue.

The Company's customers are categorized as follows:

~~Retailers.~~ ~~The Company generally categorizes a customer as a retailer if it primarily focuses on selling third-party products.~~

Brands. The Company generally categorizes a customer as a brand if it primarily focuses on selling its own proprietary products.

Retailers. The Company generally categorizes a customer as a retailer if it primarily focuses on selling third-party products.

Other. Other is primarily comprised of strategic partnerships.

The following table summarizes revenue disaggregation by customer type for the three months ended March 31, ~~2021~~2022 and ~~2020~~2021 (in thousands):


		Three Months Ended March 31,					Three Months Ended March 31,
		2021		2020			2022		Percentage of Total		2021		Percentage of Total
Brands						Brands	$	18,835	45	%	$	14,249	36	%
Retailers	Retailers	$	21,777	$	19,715	Retailers	21,246		50	%	21,777		56	%
Brands		14,249		10,286
Other	Other	3,140		2,031		Other	2,216		5	%	3,140		8	%
		$	39,166	$	32,032		$	42,297			$	39,166

Contracts with Multiple Performance Obligations

Customers may elect to purchase a subscription to multiple modules, multiple modules with multiple service levels, or, for certain of the Company's solutions, multiple brands or geographies. The Company evaluates such contracts to determine whether the services to be provided are distinct and accordingly should be accounted for as separate performance obligations. If the Company determines that a contract has multiple performance obligations, the transaction price, which is the total price of the contract, is allocated to each performance obligation based on a relative standalone selling price method. The Company estimates standalone selling price based on observable prices in past transactions for which the product offering subject to the

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performance obligation has been sold separately. As the performance obligations are satisfied, revenue is recognized as discussed above.

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Transaction Price Allocated to Future Performance Obligations

As the Company typically enters into contracts with customers for a twelve-month subscription term, a substantial majority of its performance obligations that have not yet been satisfied as of March 31, ~~2021~~2022 are part of a contract that has an original expected duration of one year or less. For contracts with an original expected duration of greater than one year, the aggregate transaction price allocated to the unsatisfied performance obligations was ~~$34.4~~$42.1 million as of March 31, ~~2021,~~2022, of which ~~$21.5~~$25.0 million is expected to be recognized as revenue over the next twelve months.

Deferred Revenue

Deferred revenue generally represents the unearned portion of subscription fees. Deferred revenue is recorded when fees are invoiced in advance of performance. Deferred amounts are generally recognized within one year. Deferred revenue is included in the accompanying condensed consolidated balance sheets under "Total current liabilities," net of any long-term portion that is included in "Other long-term liabilities." The following table summarizes deferred revenue activity for the three months ended March 31, ~~2021~~2022 (in thousands):

Balance, beginning of period Net additions Revenue recognized from deferred revenue Balance, end of period
Deferred revenue $ 23,301 32,908 (30,280) $ 25,929


	Balance, beginning of period		Net additions	Revenue recognized from deferred revenue	Balance, end of period
Deferred revenue	$	30,868	36,654	(35,511)	$	32,011

Of the ~~$39.2~~$42.3 million of revenue recognized in the three months ended March 31, ~~2021, $14.9~~2022, $18.4 million was included in deferred revenue at January 1, ~~2021.~~2022.

Costs to Obtain Contracts

The Company capitalizes sales commissions and a portion of other incentive compensation costs that are directly related to obtaining customer contracts and that would not have been incurred if the contract had not been obtained. These costs are included in the accompanying condensed consolidated balance sheets and are classified as "Prepaid expenses and other current assets," net of any long-term portion that is included in "Deferred contract costs, net of current portion." As of March 31, ~~2021, $7.7~~2022, $9.2 million was included in "Prepaid expenses and other current assets." Deferred contract costs are amortized to sales and marketing expense over the expected period of benefit, which the Company has determined to be five years based on the estimated customer relationship period. The following table summarizes deferred contract cost activity for the three months ended March 31, ~~2021~~2022 (in thousands):

Balance, beginning of period Additions
Amortized costs (1)
Balance, end of period
Deferred contract costs $ 21,333 3,108 (2,040) $ 22,401


	Balance, beginning of period		Additions	Amortized costs (1)	Balance, end of period
Deferred contract costs	$	26,959	3,482	(2,640)	$	27,801

(1) Includes contract costs amortized to sales and marketing expense during the period and the impact from foreign currency exchange rate fluctuations.

9.7. STOCK-BASED COMPENSATION

In February 2020, the Company’s Compensation Committee implemented changes to the equity compensation program for the Company’s executive officers. Beginning in 2020, 50% of each executive's equity awards were granted in the form of performance-based vesting restricted stock units, or PSUs, that are eligible for vesting only if the Company achieves pre-defined targets set by the Compensation Committee for the Company’s combined year-over-year revenue growth and adjusted earnings before interest, tax, depreciation and amortization, or EBITDA, margin over a two-year measurement period, subject to the executive’s continued service with the Company. For any PSUs granted in 2020 to vest, revenue growth must be positive over the performance period. Vesting of the PSU awards is based on a sliding scale of actual performance against the pre-defined goals. The sliding scale ranges from 0 vesting and forfeiture of the awards if the Company does not achieve the performance threshold, to an award of up to 150% and 200% of the target number of awards for fiscal 2020 and 2021 grants, respectively, if the pre-defined maximum performance is achieved. As soon as reasonably practicable after the completion of the performance period, the Compensation Committee will determine the level of attainment of the performance goal and if the performance threshold is achieved, on the second anniversary of the grant date, subject to the executive’s continued service as of that date, 50% of the earned PSU awards will vest and, on the third anniversary of the grant date, the remaining 50% of earned PSU awards will vest, subject to the executive’s continued service as of that date. The Committee may make

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adjustments to the manner in which the achievement is determined as it deems equitable and appropriate to exclude the effect of unusual, non-recurring or infrequent matters, transactions or events affecting the Company or its consolidated financial statements; changes in accounting principles, practices or policies or in tax laws or other laws or requirements; or other similar events, matters or changed circumstances. Each adjustment, if any, shall be made solely for the purpose of maintaining the intended economics of the award in light of changed circumstances to prevent the dilution or enlargement of the executive’s rights with respect to the PSUs. The fair value of the PSU awards is determined using the Company’s stock price on the grant date. These awards are equity classified and will be expensed over the requisite service period based on the extent to which achievement of the performance metrics is probable.

The Company recognizes stock-based compensation expense using the accelerated attribution method, net of estimated forfeitures, in which compensation cost for each vesting tranche in an award is recognized ratably from the service inception date to the vesting date for that tranche.

Stock-based compensation expense is included in the following line items in the accompanying condensed consolidated statements of operations for the three months ended March 31, ~~2021~~2022 and ~~2020~~2021 (in thousands):


		Three Months Ended March 31,					Three Months Ended March 31,
		2021		2020			2022		2021
Cost of revenue	Cost of revenue	$	232	$	319	Cost of revenue	$	159	$	232
Sales and marketing	Sales and marketing	820		740		Sales and marketing	822		820
Research and development	Research and development	612		680		Research and development	417		612
General and administrative	General and administrative	1,384		1,175		General and administrative	1,734		1,384
Total stock-based compensation expense	Total stock-based compensation expense	$	3,048	$	2,914	Total stock-based compensation expense	$	3,132	$	3,048

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During the three months ended March 31, ~~2021,~~2022, the Company granted the following share-based awards:

Number of Shares Underlying Grant Weighted Average Grant Date Fair Value
Restricted stock units 413,432 $ 23.30
Performance stock units 71,932 $ 23.88
Total share-based awards 485,364


	Number of Shares Underlying Grant	Weighted Average Grant Date Fair Value
Service-based restricted stock units	700,046	$	17.78
Performance-based restricted stock units	185,154	$	17.78
Total share-based awards	885,200

~~10.~~8. NET INCOME PER SHARE

Basic net income per share is calculated by dividing net income by the weighted-average number of shares of common stock outstanding for the period. Diluted net income per share is calculated giving effect to all potentially dilutive shares of common stock, including stock options and restricted stock units. The dilutive effect of outstanding awards is reflected in diluted earnings per share by application of the treasury stock method.

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The following table summarizes the calculation of basic and diluted net income per share (in thousands, except share and per share data):


		Three Months Ended March 31,					Three Months Ended March 31,
		2021		2020			2022		2021
Basic:	Basic:					Basic:
Net income	Net income	$	5,457	$	2,007	Net income	$	1,824	$	5,457
Weighted average common shares outstanding, basic	Weighted average common shares outstanding, basic	29,294,130		28,161,765		Weighted average common shares outstanding, basic	30,273,338		29,294,130
Basic net income per share	Basic net income per share	$	0.19	$	0.07	Basic net income per share	$	0.06	$	0.19
Diluted:	Diluted:					Diluted:
Net income	Net income	$	5,457	$	2,007	Net income	$	1,824	$	5,457
Weighted average common shares outstanding, basic	Weighted average common shares outstanding, basic	29,294,130		28,161,765		Weighted average common shares outstanding, basic	30,273,338		29,294,130
Dilutive effect of:	Dilutive effect of:					Dilutive effect of:
Stock options	Stock options	631,657		115,241		Stock options	396,450		631,657
Unvested restricted stock units		1,212,746		770,022
Unvested service-based restricted stock units						Unvested service-based restricted stock units	848,411		1,212,746
Unvested performance-based restricted stock units						Unvested performance-based restricted stock units	138,356		—
Weighted average common shares outstanding, diluted	Weighted average common shares outstanding, diluted	31,138,533		29,047,028		Weighted average common shares outstanding, diluted	31,656,555		31,138,533
Diluted net income per share	Diluted net income per share	$	0.18	$	0.07	Diluted net income per share	$	0.06	$	0.18

The following equity instruments have been excluded from the calculation of diluted net income per share because the effect is anti-dilutive:


		Three Months Ended March 31,			Three Months Ended March 31,
		2021	2020		2022	2021
Stock options	Stock options	22,856	1,857,279	Stock options	22,830	22,856
Restricted stock units	Restricted stock units	84,147	252,297	Restricted stock units	253,889	84,147

~~11.~~9. INCOME TAXES

At the end of each interim reporting period, the Company estimates its effective income tax rate expected to be applicable for the full year. This estimate is used to determine the income tax provision or benefit on a year-to-date basis and may change in subsequent interim periods.

The Company's effective tax rate was ~~1.7%~~44.1% and ~~9.9%~~1.7% for the three months ended March 31, ~~2021~~2022 and ~~2020,~~2021, respectively. The tax expense for each of the periods was based on U.S. federal, state, local and foreign income taxes. The Company’s effective tax rate for ~~these periods is~~the three months ended March 31, 2022 was higher than the U.S. federal statutory rate of 21% primarily due to the generation of foreign operating loss carryforwards which were subject to a valuation allowance. The Company’s effective tax rate for the three months ended March 31, 2021 was lower than the U.S. federal statutory rate of 21% primarily due to the utilization of U.S. federal and state operating loss carryforwards which ~~are~~were subject to a valuation

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allowance. ~~The~~As a result of uncertainties relating to the timing and sufficiency of future taxable income in certain tax jurisdictions in which the Company ~~cannot~~operates, the Company could not recognize the tax benefit of operating loss carryforwards generated in ~~certain~~those jurisdictions until ~~they are utilized due to uncertainties relating to future taxable income in those jurisdictions in terms of both its timing and its sufficiency, which would enable~~ the ~~Company to realize~~operating loss carryforwards were utilized. The effective tax rate for the ~~benefits of those carryforwards. The decrease in~~three months ended March 31, 2022 was higher than the effective tax rate for the three months ended March 31, 2021 ~~compared with the same period in the prior year was~~ primarily due to ~~an increase in U.S. state income~~the tax ~~benefits resulting~~benefit recorded from tax deductions from stock-based compensation. Additionally, the decrease is partially due to an increase in forecasted income for the year ending December 31, 2021 that is not expected to result in a corresponding increase to income tax expense due to the utilization of U.S. federal and state operating loss carryforwards ~~that are offset by~~which were subject to a valuation ~~allowance.~~

~~The American Rescue Plan Act, or ARP Act, was enacted on~~allowance during the three months ended March ~~11,~~31, 2021. The ~~ARP Act includes provisions on taxes, health care, unemployment benefits, direct payments, state and local funding and other issues. Included in the tax provisions was an expansion~~Company reversed most of the ~~limitations on the deduction of excessive executive compensation. The Coronavirus, Aid, Relief~~valuation allowance recorded against its U.S. federal and Economic Security Act, or CARES Act, was enacted on March 27, 2020. The CARES Act includes both income tax and non-income tax measures to assist companies. Some of the key income tax-related provisions of the CARES Act include the elimination of the 80% limitation on certain netstate operating loss carryforwards as of December 31, 2021. Therefore, the Company did not record a similar tax benefit from the utilization of U.S. federal and ~~allowing net~~state operating loss ~~carrybacks, an increase to~~carryforwards during the ~~interest expense deduction limit, passage of technical corrections to~~three months ended March 31, 2022.

Beginning in 2022, the Tax Cuts and Jobs Act of 2017 eliminates the option to deduct research and ~~acceleration of the Alternative Minimum Tax Credit refund. In addition~~development expenditures currently and requires taxpayers to ~~the income tax provisions, the ARP Act~~capitalize and ~~CARES Act include non-income tax provisions, such as loan programs, penalty and interest-free deferral of certain tax payments, and payroll tax credits. The Company has decided not to apply~~amortize them over five years for any of the loan programs in either Act. The Company is currently benefiting from penalty and interest-free tax payment deferral in a few of the jurisdictions where the Company has operations, including deferral of the employer portion of the 2020 U.S. Social Security tax payments as providedresearch performed in the ~~CARES Act. The~~

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~~Company is also monitoring COVID-19 tax relief developments in~~ U.S. ~~states~~ and ~~foreign jurisdictions where~~15 years for research performed outside the ~~Company~~U.S., pursuant to Section 174. This change has ~~operations.~~

~~The corporate tax changes in the ARP Act and CARES Act~~ had ~~an insignificant~~a material impact on the ~~income~~expected utilization of the Company's U.S. federal and state operating loss carryforwards and resulted in an increase in its effective tax ~~provision~~rate for the three months ended March 31, ~~2021.~~2022. Although Congress is considering legislation that would repeal or defer the capitalization and amortization requirement to later years, it is not certain that the provision will be repealed or otherwise modified. If the requirement is repealed or modified during a subsequent period, it could result in a decrease to the effective tax rate. The actual impact will depend on if and when this requirement is repealed or modified by Congress, including if retroactively to January 1, 2022, and the amount of research and development expenditures incurred in 2022.

~~12.~~10. SEGMENT AND GEOGRAPHIC INFORMATION

Operating segments are defined as components of an enterprise for which discrete financial information is available that is evaluated regularly by the chief operating decision maker, or CODM, for purposes of allocating resources and evaluating financial performance. The Company's CODM reviews financial information presented on a consolidated basis for purposes of allocating resources and evaluating financial performance. As such, the Company's operations constitute a single operating segment and 1 reportable segment.

Substantially all assets were held in the United States during the three months ended March 31, ~~2021~~2022 and the year ended December 31, ~~2020.~~2021. The Company categorizes domestic and international revenue from customers based on their billing address. The following table summarizes revenue by geography for the three months ended March 31, ~~2021~~2022 and ~~2020~~2021 (in thousands):


		Three Months Ended March 31,					Three Months Ended March 31,
		2021		2020			2022		2021
Domestic	Domestic	$	28,511	$	23,914	Domestic	$	29,875	$	28,511
International	International	10,655		8,118		International	12,422		10,655
Total revenue	Total revenue	$	39,166	$	32,032	Total revenue	$	42,297	$	39,166

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ITEM 2. MANAGEMENT'S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF OPERATIONS

Certain statements contained in this Quarterly Report on Form 10-Q may constitute forward-looking statements within the meaning of Section 27A of the Securities Act of 1933, as amended, and Section 21E of the Securities Exchange Act of 1934, as amended. The words or phrases "would be," "will allow," "intends to," "will likely result," "are expected to," "will continue," "is anticipated," "estimate," "project," or similar expressions, or the negative of such words or phrases, are intended to identify "forward-looking statements." We have based these forward-looking statements on our current expectations and projections about future events. Because such statements include risks and uncertainties, actual results may differ materially from those expressed or implied by such forward-looking statements. These forward-looking statements are based upon information available to us as of the date of this Quarterly Report, and while we believe such information forms a reasonable basis for such statements, such information may be limited or incomplete, and our statements should not be read to indicate that we have conducted an exhaustive inquiry into, or review of, all potentially available relevant information. These statements are inherently uncertain and investors are cautioned not to unduly rely upon these statements. Factors that could cause or contribute to these differences include those below and elsewhere in this Quarterly Report on Form 10-Q, particularly in Part II – Item 1A, "Risk Factors," and our other filings with the Securities and Exchange Commission. Statements made herein are as of the date of the filing of this Form 10-Q with the Securities and Exchange Commission and should not be relied upon as of any subsequent date. Unless otherwise required by applicable law, we do not undertake, and we specifically disclaim, any obligation to update any forward-looking statements to reflect occurrences, developments, unanticipated events or circumstances after the date of such statement.

The following discussion and analysis of our financial condition and results of operations should be read in conjunction with our unaudited condensed consolidated financial statements and related notes that appear in Item 1 of this Quarterly Report on Form 10-Q and with our audited consolidated financial statements and related notes for the year ended December 31, ~~2020,~~2021, which are included in our Annual Report on Form 10-K for fiscal ~~2020.~~2021.

~~Our~~We are a leading provider of cloud-based e-commerce solutions whose mission is to connect and optimize the world's commerce. ~~Our proprietary software-as-a-service, or SaaS, cloud platform helps~~For over two decades, we have helped brands and retailers worldwide ~~improve~~to streamline their ~~online performance by expanding sales~~e-commerce operations, expand to new channels ~~connecting with consumers around the world, optimizing~~and grow their ~~operations for peak performance and providing actionable analytics to improve competitiveness. More specifically, our~~sales. Our multichannel commerce platform allows our customers to manage their product listings, inventory availability, pricing optimization, search terms, orders and fulfillment, and other critical functions across these channels. Our customers utilize our platformconnect to ~~connect with new and existing sources of demand for their products through~~ hundreds of global channels, ~~including~~market to consumers on those channels, sell products, manage fulfillment processes, and analyze and optimize channel performance. Thousands of customers depend on us to securely power their e-commerce operations on channels such as Amazon, eBay, Facebook, Google, Shopify, Walmart and ~~Walmart.~~Zalando. Our ~~brand analytics solution~~platform helps ~~leading~~ global brands gain a competitive advantage ~~on their e-commerce channels~~ with actionable insights into ~~how their products are performing~~digital shelf performance across thousands of retailer websites and ~~marketplaces. Our fulfillment solution makes it easier for customers to connect to their supply chain, which could include distributors, manufacturers~~marketplaces and ~~third-party logistics providers. We also offer solutions that allow brands to send their web visitors or~~helps make digital ~~marketing audiences directly to authorized resellers and to gain insight into consumer behavior.~~campaigns shoppable. Overall, our platform ~~delivers significant~~provides the breadth, scalability and flexibility ~~and facilitates~~to facilitate billions of dollars in e-commerce transactions annually across the globe.

We serve customers across a wide range of industries and geographies. Our customers include the online businesses of brands and retailers, as well as ~~advertising~~ agencies that use our solutions on behalf of their clients.

EXECUTIVE OVERVIEW

FINANCIAL HIGHLIGHTS

•Total revenue of ~~$39.2~~$42.3 million for the three months ended March 31, ~~2021~~2022 increased ~~22.3%~~8.0% from the comparable prior year period;

•Revenue was comprised of 84.0% subscription revenue and 16.0% variable revenue for the three months ended March 31, 2022 compared with 77.3% subscription revenue and 22.7% variable revenue for the ~~three months ended March 31, 2021 compared with 80.6% subscription revenue and 19.4% variable revenue for the three months ended March 31, 2020;~~comparable prior year period;

•Revenue from our brands customers represented ~~36.4%~~44.5% of total revenue for the three months ended March 31, ~~2021,~~2022, up from ~~32.1%~~36.4% of total revenue for the comparable prior year period;

•Revenue derived from customers located outside of the United States as a percentage of total revenue was ~~27.2%~~29.4% for the three months ended March 31, ~~2021~~2022, compared with ~~25.3%~~27.2% for the comparable prior year period;

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•Gross margin of ~~78.5%~~75.5% for the three months ended March 31, ~~2021 improved~~2022 declined by 50300 basis points compared with ~~78.0%~~78.5% for the comparable prior year period;

•Operating margin of ~~14.6%~~7.9% for the three months ended March 31, ~~2021 improved significantly~~2022 declined from ~~6.5%~~14.6% for the comparable prior year period;

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•Net income ~~of $5.5~~was $1.8 million for the three months ended March 31, ~~2021 improved~~2022, compared with ~~net income of $2.0~~$5.5 million for the comparable prior year period;

•Adjusted EBITDA, a non-GAAP measure, ~~of $9.2~~was $8.2 million for the three months ended March 31, ~~2021 increased 41.0%~~2022, compared with ~~adjusted EBITDA of $6.5~~$9.2 million for the comparable prior year period;

•Cash and cash equivalents were ~~$82.4~~$106.9 million at March 31, ~~2021~~2022 compared with ~~$71.5~~$100.6 million at December 31, ~~2020;~~2021;

•Operating cash flow was ~~$8.4~~$7.9 million for the three months ended March 31, ~~2021~~2022 compared with ~~$5.7~~$8.4 million for the ~~three months ended March 31, 2020;~~comparable prior year period; and

•Free cash flow, a non-GAAP measure, was ~~$7.4~~$6.0 million for the three months ended March 31, ~~2021~~2022 compared with ~~$4.7~~$7.4 million for the ~~three months ended March 31, 2020.~~comparable prior year period.

~~EFFECTS OF COVID-19 ON OUR BUSINESS~~

COVID-19 has affected e-commerce in different ways and presents our business with both opportunities and risks. In general, the closing of many physical retail stores and the stay-at-home orders issued by many jurisdictions have driven a substantial shift in commerce to online channels like Amazon and Walmart. Since the first quarter of 2020, our business has been positively affected by a substantial increase in e-commerce volumes, which drove an increase in gross merchandise value, or GMV, processed through our platform, and benefited our variable revenue. How long, and to what extent, this level of higher GMV can continue is very difficult to forecast. We believe that the heightened GMV levels we have seen are likely to dissipate somewhat over time as COVID-19 vaccinations are administered to the overall population, retail stores reopen and stay-at-home orders ease. We also believe that some level of increased e-commerce may become permanent as customers become more regular online shoppers, which would increase demand for solutions, like ours, that help brands and retailers continue to shift toward digital channels.

COVID-19 has had a substantial impact on employment levels and the overall global economy. Governments around the world, including the U.S. Federal government and European Union, have enacted historic fiscal and monetary stimulus programs in an effort to mitigate the economic impact of COVID-19, and we believe these programs have helped support consumer spending. Whether and when, and to what extent, future stimulus programs are enacted is difficult to predict. Therefore, the risk of continued global economic distress remains high and may impact consumer demand and, hence, e-commerce volumes. How long this economic climate lasts, and whether or not the impact on consumer demand is more than offset by the shift to online shopping that we have seen since March 2020, is not knowable at this point.

For all of these reasons, it has remained difficult to forecast our revenue and profitability for future periods, especially as continued outbreaks of COVID-19 could disrupt our operations and/or those of our customers. However, we believe we currently have sufficient liquidity and that our business model, which is substantially based on subscription revenues, positions us to continue to manage through the challenges presented by COVID-19.

TRENDS IN OUR BUSINESS

The following trends have contributed to the results of our consolidated operations, and we anticipate that they will continue to affect our future results:

•Growth in Online Shopping. Consumers continue to move more of their spending from offline to online. The continuing shift to online shopping and overall growth has contributed to our historical growth and we expect that this online shift will continue to benefit our business. Global efforts to implement social distancing, including stay-at-home orders and similar mobility and gathering restrictions, due to the COVID-19 pandemic, have increased e-commerce as consumers have increasingly turned to online purchasing for many products they would have purchased at brick and mortar stores. However, it is unclear to what degree this recent shift in favor of e-commerce will continue once the public health impacts of the COVID-19 pandemic have begun to ~~subside.~~subside or as a result of other macro or geo-political factors beyond our control. For example, during the most recent quarter, we have begun to see moderation of gross merchandise value, or GMV, and variable revenue performance compared to the prior year resulting from factors beyond COVID and government stimulus-generated tailwinds, such as the effects of inflation on consumer shopping habits.

•Product Offering Expansion. As online shopping evolves, we continue to expand our product offerings to reflect the needs of companies seeking to attract consumers. We continue to enhance our product offerings by increasing online shopping channel integrations, including marketplace and first-party retail programs, and providing capabilities that allow brands and retailers to be more competitive. This includes support for advertising, advanced algorithmic repricing, machine learning-based demand forecasting, analytics capabilities, fulfillment features and user experience. Product expansion and enhancement has been key to our strategic focus and success with Brands.

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•~~Marketplace~~Channel Expansion. We have experienced substantial growth in GMV on our platform from ~~marketplaces including~~large channels like Zalando, Target Plus and Shopify, ~~and~~as well ~~over a hundred others, which~~as numerous smaller marketplaces that we refer to collectively as our long tail of marketplaces. Supporting this trend, one of the major customer-driven investments we’re planning for this year is to significantly expand our breadth of supported channels, and we plan to add at least 80 additional marketplaces and other channels over the next 18 months. Many of our brands customers see a significant opportunity in expanding their reach to more consumers via ~~these many~~global channel expansion. We implemented a strategic plan at the beginning of 2021 to add at least 80 additional channel connections across the globe over an 18-month period to help our customers with this opportunity. We exceeded this goal by adding over 100 new channels ~~and we plan~~by the end of Q1 2022. We intend to ~~move quickly~~continue to ~~enable them.~~add new channel connections over the remainder of 2022.

•Growth in Mobile Usage. We believe the shift toward mobile commerce will increasingly favor aggregators such as Amazon, eBay, Google and Walmart, all of which are focal points of our platform. These systems understand the identity of the buyer, helping to reduce friction in the mobile commerce process, while offering a wide selection of merchandise in a single location. We believe that the growth in mobile commerce may result in increased revenue for us.

•Evolving Fulfillment Landscape. Consumers have been conditioned to expect fast, efficient delivery of products. We believe that determining and executing on a strategy to more expeditiously receive, process and deliver online orders, which we refer to collectively as fulfillment, is critical to success for online sellers. Therefore, it will be increasingly important for us to facilitate and optimize fulfillment services on behalf of our customers, which in turn may result in additional research and development investment.

•Focus on Employees. We strive to provide competitive compensation and benefits programs to help attract and retain employees who are focused on facilitating the success of our customers. We have implemented a ~~COVID-19~~formal global ~~work-from-home~~flexible work policy ~~beginning in March 2020 to help protect~~that provides many of our employees ~~and support our communities' efforts~~the ability to ~~slow the transmission of COVID-19. This transition went smoothly, as our workforce is globally distributed and employees have the equipment~~determine whether they ~~need~~will continue to work from home ~~including global video communications systems.~~or from the office, even as our offices around the world reopen following closures during the COVID-19

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pandemic. We are not dependent on our physical office locations or travel for our business operations. Refer to "Employees and Human Capital Resources" included in our Annual Report on Form 10-K for the year ended December 31, 2021 for additional information on employees and human capital resources.

•Seasonality. Our revenue fluctuates as a result of seasonal variations in our business, principally due to the peak consumer demand and related increased volume of our customers' GMV during the year-end holiday season. As a result, we have historically had higher revenue in our fourth quarter than other quarters due to increased GMV processed through our platform, resulting in higher variable fees. Since the second quarter of 2020, we have seen an increase in GMV processed through our platform, which does not follow the typical seasonal variations in our business, and resulted in higher than normal variable revenue. Refer to "Revenue" below for additional information.

OPPORTUNITIES AND RISKS

•Brands. We believe the digital transformation to e-commerce has changed the way brands interact with their customers, which is why we have identified that growing our brands business represents a significant strategic opportunity for us. We generally categorize a customer as a brand if it primarily focuses on selling its own proprietary products. Brands tend to have longer customer life cycles, stronger financial stability and overall better unit economics than retailers, which we consider to be companies focused primarily on selling third-party products. Brands also offer increased expansion opportunities to grow their e-commerce business through our platform; however they tend to have longer sales cycles. To help drive our future growth, we have made significant investments in our sales ~~force, modified our sales compensation plans~~capacity and ~~allocated resources focused~~incentives to focus on ~~growing our customer base of brands.~~acquiring new, and then expanding business with, brands customers. In ~~2021,~~addition, we ~~plan to continue to invest in our sales organization and also further invest~~have invested in our services organization to establish a higher level of service for our brands customers and we have prioritized our R&D ~~organizations, which we~~resources to focus on innovations that enable the success of our brands clients. We believe these investments will improve ~~customer~~client results, growing revenue through attracting new prospects and ~~revenue~~improved retention and ~~contribute to expanding the relationships we already have~~expansion with ~~our current brands~~existing customers.

•Dynamic E-commerce Landscape. We need to continue to innovate in the face of a rapidly changing e-commerce landscape if we are to remain competitive.

•Strategic Partnerships. Our business development team's mission is to expand our sales and market opportunities through strategic partner relationships. We plan to continue to invest in initiatives to expand our strategic partnership base to further enhance our offerings for customers and to help support our indirect sales channel efforts. The goal of these strategic partnerships is to further improve the value of our platform for our customers and, when possible, provide us opportunities for incremental revenue streams.

•Increasing Complexity of E-commerce. Although e-commerce continues to expand as brands and retailers continue to increase their online sales, it is also becoming more complex due to the hundreds of channels available to brands and retailers and the rapid pace of change and innovation across those channels. In order to gain consumers' attention in a more crowded and competitive online marketplace, an increasing number of brands and retailers sell their merchandise through multiple online channels, each with its own rules, requirements and specifications. In particular,

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third-party marketplaces are an increasingly important driver of growth for a number of brands and large online retailers. As a result, we need to continue to support multiple channels in a variety of geographies in order to support our targeted revenue growth, and we ~~are~~intend to continue making strategic investments ~~in 2021~~ focused on channel expansion.

•Global Growth in E-commerce. We believe the growth in e-commerce globally presents an opportunity for brands and retailers to engage in international sales. However, country-specific marketplaces are often a market share leader in their regions, as is the case for Zalando in Europe, for example. In order to help our customers capitalize on this potential market opportunity, and to address our customers' needs with respect to cross-border trade, we intend to continue to invest in our international operations. ~~Doing~~However, doing business overseas involves substantial challenges, including management attention and resources needed to adapt to multiple languages, cultures, laws and commercial ~~infrastructure, as further described in this report under the caption "Risks Related to our International Operations."~~infrastructure.

Our senior management continuously focuses on these and other trends and challenges, and we believe that our culture of innovation and our history of growth and expansion will contribute to the success of our business. ~~We cannot, however, assure you that we will be successful in addressing and managing the many challenges and risks that we face.~~

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RESULTS OF OPERATIONS

The following tables set forth our condensed consolidated statement of operations data and such data expressed as a percentage of revenues for each of the periods indicated.


		Three Months Ended March 31,				Period-to-Period Change					Three Months Ended March 31,				Period-to-Period Change
		2021		2020		Q1 2021 to Q1 2020					2022		2021			Q1 2022 to Q1 2021
(dollars in thousands)	(dollars in thousands)									(dollars in thousands)
Revenue	Revenue	$	39,166	$	32,032	$	7,134	22.3	%	Revenue	$	42,297	$	39,166		$	3,131	8.0	%
Cost of revenue	Cost of revenue	8,408		7,063		1,345		19.0		Cost of revenue	10,382		8,408			1,974		23.5
Gross profit	Gross profit	30,758		24,969		5,789		23.2		Gross profit	31,915		30,758			1,157		3.8
Operating expenses:	Operating expenses:									Operating expenses:
Sales and marketing	Sales and marketing	14,632		12,340		2,292		18.6		Sales and marketing	15,946		14,632			1,314		9.0
Research and development	Research and development	5,527		4,801		726		15.1		Research and development	5,423		5,527			(104)		(1.9)
General and administrative	General and administrative	4,882		5,735		(853)		(14.9)		General and administrative	7,222		4,882			2,340		47.9
Total operating expenses	Total operating expenses	25,041		22,876		2,165		9.5		Total operating expenses	28,591		25,041			3,550		14.2
Income from operations	Income from operations	5,717		2,093		3,624		173.1		Income from operations	3,324		5,717			(2,393)		(41.9)
Other (expense) income:
Interest (expense) income, net		(33)		126		(159)		*
Other (expense) income, net		(130)		8		(138)		*
Total other (expense) income		(163)		134		(297)		(221.6)
Other expense:										Other expense:
Interest expense										Interest expense	28		33			(5)		*
Other expense										Other expense	35		130			(95)		*
Total other expense										Total other expense	63		163			(100)		*
Income before income taxes	Income before income taxes	5,554		2,227		3,327		149.4		Income before income taxes	3,261		5,554			(2,293)		(41.3)
Income tax expense	Income tax expense	97		220		(123)		(55.9)		Income tax expense	1,437		97			1,340		*
Net income	Net income	$	5,457	$	2,007	$	3,450	171.9	%	Net income	$	1,824	$	5,457		$	(3,633)	(66.6)	%

* Not meaningful


		Three Months Ended March 31,					Three Months Ended March 31,
		2021		2020			2022		2021
		(as a percentage of revenue)					(as a percentage of revenue)

Revenue	Revenue	100.0	%	100.0	%	Revenue	100.0	%	100.0	%
Cost of revenue	Cost of revenue	21.5		22.0		Cost of revenue	24.5		21.5
Gross profit	Gross profit	78.5		78.0		Gross profit	75.5		78.5
Operating expenses:	Operating expenses:					Operating expenses:
Sales and marketing	Sales and marketing	37.4		38.5		Sales and marketing	37.7		37.4
Research and development	Research and development	14.1		15.0		Research and development	12.8		14.1
General and administrative	General and administrative	12.5		17.9		General and administrative	17.1		12.5
Total operating expenses	Total operating expenses	63.9		71.4		Total operating expenses	67.6		63.9
Income from operations	Income from operations	14.6		6.5		Income from operations	7.9		14.6
Other (expense) income:
Interest (expense) income, net		(0.1)		0.4
Other (expense) income, net		(0.3)		0.0
Total other (expense) income		(0.4)		0.4
Other expense:						Other expense:
Interest expense						Interest expense	0.1		0.1
Other expense						Other expense	0.1		0.3
Total other expense						Total other expense	0.2		0.4
Income before income taxes	Income before income taxes	14.2		7.0		Income before income taxes	7.7		14.2
Income tax expense	Income tax expense	0.2		0.7		Income tax expense	3.4		0.2
Net income	Net income	13.9	%	6.3	%	Net income	4.3	%	13.9	%

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Depreciation and Amortization

Depreciation and amortization expense is included in the following line items in the accompanying unaudited condensed consolidated statements of operations for the three months ended March 31, ~~2021~~2022 and ~~2020~~2021 (in thousands):


		Three Months Ended March 31,					Three Months Ended March 31,
		2021		2020			2022		2021
Cost of revenue	Cost of revenue	$	1,202	$	976	Cost of revenue	$	1,143	$	1,202
Sales and marketing	Sales and marketing	159		155		Sales and marketing	71		159
Research and development	Research and development	63		70		Research and development	31		63
General and administrative	General and administrative	408		277		General and administrative	225		408
Total depreciation and amortization expense	Total depreciation and amortization expense	$	1,832	$	1,478	Total depreciation and amortization expense	$	1,470	$	1,832

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REVENUE

We derive the majority of our revenue from subscription fees paid to us by our customers for access to and usage of our ~~SaaS~~software solutions for a specified contract term, which is typically one year. A customer typically pays a recurring subscription fee based on a specified minimum amount of GMV or advertising spend that the customer expects to process through our platform. Subscription fees may also include implementation fees such as launch assistance and training fees. The remaining portion of a customer's fee is variable and is based on a specified percentage of GMV or advertising spend processed through our platform in excess of the customer's specified minimum GMV or advertising spend amount. In most cases, the specified percentage of excess GMV or advertising spend on which the variable fee is based is fixed and does not vary depending on the amount of the excess.

Because our customer contracts generally contain both subscription and variable pricing components, changes in GMV between periods do not translate directly or linearly into changes in our revenue. We use customized pricing structures for each of our customers depending upon the individual situation of the customer. For example, some customers may commit to a higher specified minimum GMV amount per month in exchange for a lower percentage fee on that committed GMV. In addition, the percentage fee assessed on the variable GMV in excess of the committed minimum for each customer is typically higher than the fee on the committed portion. As a result, our overall revenue could increase or decrease even without any change in overall GMV between periods, depending on which customers generated the GMV. In addition, changes in GMV from month to month for any individual customer that are below the specified minimum amount would have no effect on our revenue from that customer, and each customer may alternate between being over the committed amount or under it from month to month. For these reasons, while GMV is an important qualitative and long-term directional indicator, we do not regard it as a useful quantitative measurement of our historic revenues or as a predictor of future revenues.

We recognize subscription fees and implementation fees ratably over the contract period beginning on the date the customer has access to the software. In determining the amount of revenue to be recognized, we apply the following steps:

•Identify the promised services in the contract;

•Determine whether the promised services are performance obligations, including whether they are distinct in the context of the contract;

•Determine the transaction price;

•Allocate the transaction price to the performance obligations based on estimated selling prices; and

•Recognize revenue as we satisfy each performance obligation.

We generally invoice our customers for subscription fees in advance, in monthly, quarterly, semi-annual or annual installments. We generally also invoice our customers for any implementation fees at the inception of the arrangement. Fees that have been invoiced in advance are initially recorded as deferred revenue and are generally recognized ratably over the contract term.

In general, we invoice and recognize variable revenue in the period in which the related GMV or advertising spend is processed.

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Our customers are categorized as follows:

•~~Retailers.~~ ~~We generally categorize a customer as a retailer if it primarily focuses on selling third-party products.~~

•Brands. We generally categorize a customer as a brand if it primarily focuses on selling its own proprietary products.

•Retailers. We generally categorize a customer as a retailer if it primarily focuses on selling third-party products.

•Other. Other is primarily comprised of strategic partnerships.

Comparison of Q1 ~~2021~~2022 to Q1 ~~2020~~2021

Revenue increased by ~~22.3%~~8.0%, or ~~$7.1~~$3.1 million, to ~~$39.2~~$42.3 million for the three months ended March 31, ~~2021~~2022 compared with ~~$32.0~~$39.2 million for the prior year period. The change was primarily due to a ~~$4.5~~$5.2 million increase in subscription revenue compared to the prior year period, driven by ~~strong~~positive net bookings, particularly from brands customers. Revenue from our brands customers increased ~~38.5%~~32.2%, or ~~$4.0~~$4.6 million, compared to the prior year period, driven by an increase in new customers and expansions with existing customers. For the three months ended March 31, 2022, brands customers ~~as well as improved customer retention. Variable~~represented approximately 45% of our total revenue ~~increased $2.7 million, driven by sustained~~ and ~~broad-based growth in GMV processed on our platform as e-commerce spending remained elevated throughout the quarter~~49% of total subscription revenue compared to approximately 36% and 42%, respectively, for the prior year ~~period, consistent with broader e-commerce trends as the COVID-19 pandemic caused a shift in consumer buying behavior.~~period.

COST OF REVENUE

Cost of revenue primarily consists of:

•Salaries and personnel-related costs for employees providing services to our customers and supporting our platform infrastructure, including benefits, bonuses and stock-based compensation;

•Co-location facility costs for our data centers;

•Infrastructure maintenance costs; and

•Fees we pay to credit card vendors in connection with our customers' payments to us.

Comparison of Q1 ~~2021~~2022 to Q1 ~~2020~~2021

Cost of revenue increased by ~~19.0%~~23.5%, or ~~$1.3~~$2.0 million, to ~~$8.4~~$10.4 million for the three months ended March 31, ~~2021~~2022 compared with ~~$7.1~~$8.4 million for the prior year period. The change was comprised primarily of increases of:

•$1.2 million in compensation and employee-related costs due to an increase in headcount ~~as we continue to invest in resources~~ to support the growth of our business ~~as well as an increase~~and a higher level of service for brands;

•$0.4 million in ~~quarterly bonuses earned from strong net bookings performance.~~contractor costs primarily to support data scraping and our client services team; and

•$0.3 million in software and website maintenance costs to support the growth of our business.

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OPERATING EXPENSES

SALES AND MARKETING EXPENSE

Sales and marketing expense consists primarily of:

•Salaries and personnel-related costs for our sales and marketing employees, including benefits, bonuses and stock-based compensation;

•Amortization of capitalized sales commissions and related incentive payments over their expected term of benefit;

•Marketing, advertising and promotional event programs; and

•Corporate communications.

Comparison of Q1 ~~2021~~2022 to Q1 ~~2020~~2021

Sales and marketing expense increased by ~~18.6%~~9.0%, or ~~$2.3~~$1.3 million, to ~~$14.6~~$15.9 million for the three months ended March 31, ~~2021~~2022 compared with ~~$12.3~~$14.6 million for the prior year period. The change was comprised primarily of ~~increases (decreases) of:~~

•~~$2.7 million in~~ compensation and employee-related costs due to an increase in headcount, as we continue to invest in resources to support the growth of our ~~business, as well as increase in amortization of deferred contract costs; partially offset by~~

•~~$(0.4) million in our promotional event programs and travel, primarily due to travel and gathering restrictions as a response to the COVID-19 pandemic.~~business.

RESEARCH AND DEVELOPMENT EXPENSE

Research and development expense consists primarily of:

•Salaries and personnel-related costs for our research and development employees, including benefits, bonuses and stock-based compensation;

•Costs related to the development, quality assurance and testing of new technology and enhancement of our existing platform technology; and

•~~Consulting expenses.~~Infrastructure and cloud computing expenses to support our platform.

Comparison of Q1 ~~2021~~2022 to Q1 ~~2020~~2021

Research and development expense ~~increased~~decreased by ~~15.1%~~1.9%, or ~~$0.7~~$0.1 million, to ~~$5.5~~$5.4 million for the three months ended March 31, ~~2021~~2022 compared with ~~$4.8~~$5.5 million for the prior year period. The change was ~~comprised~~ primarily ofdriven by an increase in capitalized compensation and employee-related costs ~~due~~tied to ~~an increase~~software development and enhancement of our product offerings. In addition, a larger proportion of our research and development resources are staffed in ~~headcount driven by~~lower cost locations. Refer to Note 5, "Capitalized Software Development Costs," to our ~~acquisition of BlueBoard~~condensed consolidated financial statements included in ~~July 2020, as well as an increase in quarterly bonuses earned from strong net bookings performance.~~this report for additional information regarding capitalized software development costs.

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GENERAL AND ADMINISTRATIVE EXPENSE

General and administrative expense consists primarily of:

•Salaries and personnel-related costs for administrative, finance and accounting, information systems, legal and human resource employees, including benefits, bonuses and stock-based compensation;

•Consulting and professional fees;

•Insurance;

•Bad debt expense; and

•Costs associated with SEC compliance, including with the Sarbanes-Oxley Act and other regulations governing public ~~companies; and~~

•~~Transaction related costs.~~companies.

Comparison of Q1 ~~2021~~2022 to Q1 ~~2020~~2021

General and administrative expense ~~decreased~~increased by ~~14.9%~~47.9%, or ~~$0.9~~$2.3 million, to ~~$4.9~~$7.2 million for the three months ended March 31, ~~2021~~2022 compared with ~~$5.7~~$4.9 million for the prior year period. The change was comprised primarily of ~~(decreases)~~ increases of:

•$~~(1.3)~~1.3 million in general ~~and~~ administrative costs ~~due to a change~~driven by the prior year benefit from the decrease in the fair value of acquisition-related contingent consideration; ~~and~~

•$~~(0.3) million in bad debt expense due to improved cash collections; partially offset by~~

•~~$0.7~~0.6 million in compensation and employee related costs, including stock-based compensation, due to an increase in ~~quarterly bonuses earned from strong net bookings performance, as well as an increase~~headcount to support the growth of our business;

•$0.3 million in ~~headcount, as we continue~~lease abandonment costs related to ~~invest~~right of use lease assets, driven by a reduction in ~~resources~~our leased office space; and

•$0.2 million in recruiting costs to support the growth of our business.

ADJUSTED EBITDA

Adjusted EBITDA represents our earnings before interest expense, ~~(income),~~ income tax expense and depreciation and amortization, adjusted to eliminate stock-based compensation expense, which is a non-cash ~~item,~~item. For some periods, we have also adjusted for non-recurring costs, such as lease abandonment and related costs and the change in ~~2021 only, an~~fair value of acquisition-related contingent ~~consideration fair value adjustment (refer to Note 5 to our condensed consolidated financial statements included in this report for additional information on contingent consideration).~~consideration.

We believe that adjusted EBITDA provides useful information to management and others in understanding and evaluating our operating results. However, adjusted EBITDA is not a measure calculated in accordance with ~~U.S.~~ GAAP and should not be considered as an alternative to any measure of financial performance calculated and presented in accordance with ~~U.S.~~ GAAP. In addition, adjusted EBITDA may not be comparable to similarly titled measures of other companies because other companies may not calculate adjusted EBITDA in the same manner that we do.

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Our use of adjusted EBITDA has limitations as an analytical tool, and you should not consider it in isolation or as a substitute for analysis of our results as reported under ~~U.S.~~ GAAP. Some of these limitations are:

•although depreciation and amortization are non-cash charges, the assets being depreciated and amortized may have to be replaced in the future, and adjusted EBITDA does not reflect cash capital expenditure requirements for such replacements or for new capital expenditure requirements;

•adjusted EBITDA does not reflect changes in, or cash requirements for, our working capital needs;

•adjusted EBITDA does not reflect the potentially dilutive impact of equity-based compensation;

•adjusted EBITDA does not reflect interest or income tax payments that may represent a reduction in cash available to us; and

•other companies, including companies in our industry, may calculate adjusted EBITDA differently, which reduces its usefulness as a comparative measure.

Because of these and other limitations, you should consider adjusted EBITDA together with ~~U.S.~~other GAAP-based financial performance measures, including various cash flow metrics, net income and our other ~~U.S.~~ GAAP results. The following table presents a reconciliation of net income to adjusted EBITDA for each of the periods indicated (in thousands):


		Three Months Ended March 31,					Three Months Ended March 31,
		2021		2020			2022		2021
Net income	Net income	$	5,457	$	2,007	Net income	$	1,824	$	5,457
Adjustments:	Adjustments:					Adjustments:
Interest expense (income), net		33		(126)
Interest expense						Interest expense	28		33
Income tax expense	Income tax expense	97		220		Income tax expense	1,437		97
Depreciation and amortization expense	Depreciation and amortization expense	1,832		1,478		Depreciation and amortization expense	1,470		1,832
Total adjustments	Total adjustments	1,962		1,572		Total adjustments	2,935		1,962
EBITDA	EBITDA	7,419		3,579		EBITDA	4,759		7,419
Stock-based compensation expense	Stock-based compensation expense	3,048		2,914		Stock-based compensation expense	3,132		3,048
Lease abandonment and related costs						Lease abandonment and related costs	288		—
Contingent consideration fair value adjustment	Contingent consideration fair value adjustment	(1,313)		—		Contingent consideration fair value adjustment	—		(1,313)
Adjusted EBITDA	Adjusted EBITDA	$	9,154	$	6,493	Adjusted EBITDA	$	8,179	$	9,154

GROSS AND OPERATING MARGINS

Comparison of Q1 ~~2021~~2022 to Q1 ~~2020~~2021

Gross margin ~~improved~~declined by 50300 basis points to ~~78.5%~~75.5% during the three months ended March 31, ~~2021~~2022 compared with ~~78.0%~~78.5% for the prior year period as a result of the ~~22.3% increase in revenue noted above, which exceeded the~~ increase in cost of revenue of ~~19.0%.~~23.5% noted above, which exceeded the 8.0% increase in revenue.

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Operating margin ~~improved~~declined by ~~810~~670 basis points to ~~14.6%~~7.9% during the three months ended March 31, ~~2021~~2022 compared with ~~6.5%~~14.6% for the prior year ~~period. Our improved operating margin was a result of the 22.3% increase in revenue, which exceeded the~~period due to increases in operating expenses and cost of revenue of ~~9.5%~~14.2% and ~~19.0%~~23.5%, ~~respectively.~~respectively, primarily as a result of an increase in compensation and employee-related costs driven by additional headcount as we invest in resources to support the growth of our business.

INCOME TAX EXPENSE

At the end of each interim reporting period, we estimate our effective income tax rate expected to be applicable for the full year. This estimate is used to determine the income tax provision or benefit on a year-to-date basis and may change in subsequent interim periods.

Comparison of Q1 2022 to Q1 2021

Income tax expense was $1.4 million for the three months ended March 31, 2022 compared with $0.1 million for the prior year period. Refer to Note 9, "Income Taxes," to our condensed consolidated financial statements included in this report for additional information regarding income tax expense.

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CRITICAL ACCOUNTING POLICIES AND ESTIMATES

Our management's discussion and analysis of our financial condition and results of operations is based on our condensed consolidated financial statements, which have been prepared in accordance with ~~U.S.~~ GAAP. The preparation of these condensed consolidated financial statements requires us to make estimates and assumptions that affect the reported amounts of assets and liabilities, disclosure of contingent assets and liabilities at the date of the condensed consolidated financial statements and the reported amounts of revenue and expenses during the reported period. In accordance with ~~U.S.~~ GAAP, we base our estimates on historical experience and on various other assumptions that we believe are reasonable under the circumstances. Actual results may differ from these estimates under different assumptions or conditions, and to the extent that there are differences between our estimates and actual results, our future financial statement presentation, financial condition, results of operations and cash flows will be affected. There were no material changes to our critical accounting policies and ~~use of~~ estimates, which are disclosed in our audited consolidated financial statements for the year ended December 31, ~~2020~~2021 included in our Annual Report on Form 10-K for fiscal ~~2020.~~2021.

Recent Accounting Pronouncements

Refer to Note 2, "Significant Accounting Policies," to our condensed consolidated financial statements included in this report for ~~a full description of~~information regarding recent accounting pronouncements.

LIQUIDITY AND CAPITAL RESOURCES

We derive our liquidity and operating capital primarily from cash flows from operations. Based on our current level of operations and anticipated growth, we believe our future cash flows from operating activities and our existing cash balances will be sufficient to meet our cash requirements for at least the next twelve months.

The foregoing estimate does not give effect to any potential amounts that we may draw under our credit facility, or Credit Facility, with HSBC Bank, or HSBC, that ~~we entered into in August 2020 and which~~ is described in more detail below.

Our principal future commitments consist of non-cancelable leases for our current and future office space and computer equipment, totaling $13.4 million as of March 31, 2022. We believe our future cash flows from operating activities and existing cash balances, together with amounts available under the Credit Facility, will be sufficient to meet these commitments.

CASH FLOWS

Free Cash Flow

We view free cash flow as an important financial metric as it demonstrates our ability to generate cash and can allow us to pursue opportunities that enhance shareholder value. Free cash flow is a non-GAAP financial measure that should be considered in addition to, not as a substitute for, measures of our financial performance prepared in accordance with ~~U.S.~~ GAAP. The following table presents a reconciliation of cash provided by operating activities, the most directly comparable ~~U.S.~~ GAAP measure, to free cash flow for each of the periods indicated (in thousands):

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		Three Months Ended March 31,					Three Months Ended March 31,
		2021		2020			2022		2021
Cash and cash equivalents provided by operating activities	Cash and cash equivalents provided by operating activities	$	8,379	$	5,742	Cash and cash equivalents provided by operating activities	$	7,918	$	8,379
Less: Purchases of property and equipment	Less: Purchases of property and equipment	(225)		(344)		Less: Purchases of property and equipment	(957)		(225)
Less: Payment of capitalized software development costs	Less: Payment of capitalized software development costs	(749)		(672)		Less: Payment of capitalized software development costs	(939)		(749)
Free cash flow	Free cash flow	$	7,405	$	4,726	Free cash flow	$	6,022	$	7,405

Free cash flow ~~increased~~decreased by ~~$2.7~~$1.4 million to ~~$7.4~~$6.0 million for the three months ended March 31, ~~2021~~2022 compared with ~~$4.7~~$7.4 million for the prior year period. The ~~increase~~decrease in free cash flow was primarily a result of ~~revenue~~an increase in operating expenses to support the growth ~~during the three months ended March 31, 2021 as compared with the prior year period, improved cash collections~~of our business and changes in assets and liabilities, which are further described below.

Operating activities cash flows are largely driven by:

•The amount of cash we invest in personnel and infrastructure to support the anticipated growth of our business;

•The amount and timing of customer payments; and

•The seasonality of our business, as noted above, which results in variations in the timing of invoicing and the receipt of payments from our customers.

Investing activities cash flows are largely driven by:

•~~Acquisitions, net of cash acquired;~~

•Capitalized expenditures to create internally developed software and implement software purchased for internal use; and

•Purchases of property and equipment to support the expansion of our infrastructure.

Financing activities cash flows are largely driven by:

•Proceeds from the exercises of stock options;

•Tax withholdings related to the net-share settlement of restricted stock units;

•Payments on finance lease obligations; and

•Payment of financing costs.

Q1 2022

Operating Activities

Our cash provided by operating activities of $7.9 million consisted of net income of $1.8 million adjusted for non-cash items totaling $5.5 million, which consisted of stock-based compensation expense, depreciation and amortization expense, bad debt expense and other non-cash items, including lease abandonment costs, and cash increases of $0.6 million from changes in assets and liabilities.

The net increase in cash of $0.6 million resulting from changes in assets and liabilities primarily consisted of:

•a $1.7 million decrease in accounts receivable driven by strong cash collections during the period;

•a $1.4 million increase in deferred revenue driven by an increase in net bookings and the timing of invoicing during the period; and

•a $1.0 million decrease in prepaid expenses and other assets driven by the timing of payments to our vendors during the period. These increases in cash were partially offset by decreases in cash due to:

•a $2.5 million decrease in accrued expenses and accounts payable due to the payment of bonuses earned in the prior year, as well as the timing of payments to our vendors during the period; and

•a $1.0 million increase in deferred contract costs consisting of sales commissions and a portion of other incentive compensation driven by strong net bookings performance. These contract costs are deferred and amortized to expense over the expected period of benefit.

Investing Activities

Our cash used in investing activities of $1.9 million consisted of:

•$1.0 million of capital expenditures primarily related to the purchase of computer equipment; and

•$0.9 million of capitalized software development costs.

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Financing Activities

Our cash provided by financing activities of $0.3 million consisted of:

•$0.4 million in cash received upon the exercise of stock options; partially offset by

•$0.1 million used for the payment of taxes related to the net-share settlement of restricted stock units.

Q1 2021

Operating Activities

Our cash provided by operating activities of $8.4 million consisted of net income of $5.5 million adjusted for non-cash items totaling $3.4 million, which consisted of stock-based compensation expense, depreciation and amortization expense, bad debt recovery and other non-cash items, including the contingent consideration fair value adjustment, and cash decreases of $0.5 million from changes in assets and liabilities.

The net decrease in cash of $0.5 million resulting from changes in assets and liabilities primarily consisted of:

•a $2.2 million decrease in accrued expenses and accounts payable primarily due to the payment of bonuses earned in the prior year;

•a $1.1 million increase in accounts receivable driven by strong net bookings performance and an increase in variable revenue during the period; and

•a $1.1 million increase in deferred contract costs consisting of sales commissions and a portion of other incentive compensation that is deferred and amortized to expense over the expected period of benefit. These decreases in cash were partially offset by increases in cash due to:

•a $2.6 million increase in deferred revenue as a result of an increase in net bookings during the period; and

•a $1.3 million decrease in prepaid expenses and other assets driven by the timing of payments to our vendors during the period.

Investing Activities

Our cash used in investing activities of $1.0 million consisted of:

•$0.7 million of capitalized software development costs; and

•$0.2 million of capital expenditures primarily related to the purchase of computer equipment.

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Financing Activities

Our cash provided by financing activities of $3.5 million consisted of:

•$3.6 million in cash received upon the exercise of stock options; partially offset by

•$0.1 million used for the payment of taxes related to the net-share settlement of restricted stock units.

~~Q1 2020~~SHARE REPURCHASE PROGRAM

~~Operating Activities~~

~~Our cash provided by operating activities~~In September 2021, our Board of ~~$5.7 million consisted~~Directors approved a share repurchase program authorizing the repurchase of net income of $2.0 million adjusted for non-cash items totaling $4.7 million, which consisted of stock-based compensation expense, depreciation and amortization expense, bad debt expense and other non-cash items, and uses of cash of $1.0 million from changes in assets and liabilities.

~~The net decrease in cash of $1.0 million resulting from changes in assets and liabilities primarily consisted of:~~

•~~a $1.2 million decrease in deferred revenue as a result of the timing of revenue recognition formanaged-service contracts; and~~

•~~a $1.0 million decrease in accounts payable and accrued expenses driven by the timing of payments~~up to ~~our vendors during the period. These decreases in cash were partially offset by increases in cash due to:~~

•~~a $1.0 million decrease in prepaid expenses and other assets driven by the timing of payments to our vendors during the period; and~~

•~~a $0.3 million decrease in accounts receivable as a result of increased cash collections during the period.~~

~~Investing Activities~~

~~Our cash used in investing activities of $1.0 million consisted of:~~

•~~$0.7~~$25 million of ~~capitalized software development costs; and~~

•~~$0.3 million~~our common stock through August 10, 2022. Repurchases may be made from time to time on the open market at prevailing prices or in negotiated transactions off the market. The share repurchase program does not obligate us to repurchase any particular amount of ~~capital expenditures primarily related to the purchase~~our shares. As of ~~computer equipment.~~

~~Financing Activities~~

~~Our cash provided by financing activities consisted of $0.1 million in cash received upon the exercise of stock options.~~March 31, 2022, we had not repurchased any shares under this program.

CREDIT FACILITY

On August 5, 2020, we established the Credit Facility with HSBC under which we may borrow up to $25 million. We may use proceeds from borrowings under the Credit Facility for working capital and general corporate purposes, including acquisitions, and up to $10 million is available for letters of credit. We may also request increases in the amount of the Credit Facility, with such increases not to exceed $10 million in the aggregate, subject to HSBC’s consent. As of the date of this report, we have not drawn on, or issued any letters of credit under, the Credit Facility. The Credit Facility matures in August 2023.

Any borrowings under the Credit Facility will bear interest at a per annum interest rate based on a base rate plus 2.25% or LIBOR plus 3.25%. The base rate will equal the highest of (a) the prime rate as publicly announced by HSBC, (b) the sum of (i) the weighted average of the rates on overnight federal funds transactions with members of the Federal Reserve System plus (ii) 0.50%, and (c) the LIBOR rate plus 1.00% per annum, with a floor of 1.50%. The LIBOR rate will be based on London

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interbank offered rates published by ICE Benchmark Administration Limited for the applicable interest period, with a floor of 0.50%. We will pay a fee on all outstanding letters of credit at a rate of 3.25% per annum. We will pay HSBC a commitment fee on the undrawn portion of the facility at a rate per annum equal to 0.50%. We may terminate the Credit Facility, or prepay any borrowings, at any time in our discretion without premium or penalty.

The credit agreement for the Credit Facility, or the Credit Agreement, contains affirmative and negative covenants. ~~In addition, under the Credit Agreement,~~For example, we may not permit the ratio of our outstanding indebtedness to consolidated EBITDA to exceed 2.50 to 1.00 as of the last day of any fiscal quarter. We also may not permit the ratio of our consolidated EBITDA (minus maintenance-related capital expenditures paid in cash and minus dividends, distributions and stock repurchases paid in cash) to consolidated interest expense to be less than 3.00 to 1.00 for any period of four consecutive fiscal quarters.

The Credit Agreement contains customary events of default. Upon the occurrence and during the continuance of an event of default, HSBC may terminate the commitments under the Credit Facility and declare the outstanding advances and all other obligations under the Credit Facility immediately due and payable.

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~~Off-Balance Sheet Arrangements~~

~~As of March 31, 2021, we did not have any off-balance sheet arrangements, as defined in Item 303(a)(4)(ii) of Securities and Exchange Commission, or SEC, Regulation S-K.~~

ITEM 3. QUANTITATIVE AND QUALITATIVE DISCLOSURES ABOUT MARKET RISK

Market risk is the risk of loss to future earnings, values or future cash flows that may result from changes in the price of a financial instrument. The value of a financial instrument may change as a result of changes in interest rates, exchange rates, commodity prices, equity prices and other market changes. We are exposed to market risk related to changes in foreign currency exchange rates. Although we have not drawn on our Credit Facility, we may do so in the future which may subject us to risks from changing interest rates. We do not use derivative financial instruments for speculative, hedging or trading purposes, although in the future we may enter into exchange rate hedging arrangements to manage foreign currency exchange risk. During the three months ended March 31, ~~2021,~~2022, there were no material changes to our market risks from those disclosed in our Annual Report on Form 10-K for fiscal ~~2020.~~2021.

ITEM 4. CONTROLS AND PROCEDURES

(a) Evaluation of Disclosure Controls and Procedures

The term "disclosure controls and procedures," as defined in Rules 13a-15(e) and 15d-15(e) under the Securities Exchange Act of 1934, as amended (the "Exchange Act"), refers to controls and procedures that are designed to ensure that information required to be disclosed by a company in the reports that it files or submits under the Exchange Act is recorded, processed, summarized and reported, within the time periods specified in the Securities and Exchange Commission’s rules and forms. Disclosure controls and procedures include, without limitation, controls and procedures designed to ensure that such information is accumulated and communicated to a company's management, including its principal executive and principal financial officers, as appropriate to allow timely decisions regarding required disclosure.

In designing and evaluating our disclosure controls and procedures, management recognizes that disclosure controls and procedures, no matter how well conceived and operated, can provide only reasonable, not absolute, assurance that the objectives of the disclosure controls and procedures are met. Additionally, in designing disclosure controls and procedures, our management necessarily was required to apply its judgment in evaluating the cost-benefit relationship of possible disclosure controls and procedures. The design of any system of controls also is based in part upon certain assumptions about the likelihood of future events, and there can be no assurance that any design will succeed in achieving its stated goals under all potential future conditions; over time, controls may become inadequate because of changes in conditions, or the degree of compliance with policies or procedures may deteriorate. Because of the inherent limitations in a control system, misstatements due to error or fraud may occur and not be detected.

Our management, with the participation of our Chief Executive Officer and our Chief Financial Officer, has evaluated the effectiveness of our disclosure controls and procedures as of March 31, ~~2021,~~2022, the end of the period covered by this Quarterly Report on Form 10-Q. Based upon such evaluation, our Chief Executive Officer and our Chief Financial Officer have concluded that our disclosure controls and procedures were effective as of such date at the reasonable assurance level.

(b) Changes in Internal Control Over Financial Reporting

There have not been any changes in our internal control over financial reporting during our fiscal quarter ended March 31, ~~2021~~2022 that materially affected, or are reasonably likely to materially affect, our internal control over financial reporting.

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PART II

OTHER INFORMATION

ITEM 1. LEGAL PROCEEDINGS

From time to time, we are subject to litigation and claims arising in the ordinary course of business, but we are not currently a party to any material legal proceedings and we are not aware of any pending or threatened legal proceeding against us that we believe could have a material adverse effect on our business, operating results, cash flows or financial condition.

ITEM 1A. RISK FACTORS

~~RISK FACTOR SUMMARY~~

Our business is subject to ~~numerous risks. You should carefully consider the following risks, as well as general economic and business~~ risks and ~~all of the other information contained in this Quarterly Report on Form 10-Q, together with any other documents we file with the SEC. Any of the following risks~~events that, if they occur, could ~~have a material adverse effect on~~adversely affect our ~~business, operating results and~~ financial condition and ~~cause~~results of operations and the trading price of our ~~common stock to decline.~~

~~Among these important risks are the following:~~

•~~Global economic conditions, including those resulting from the COVID-19 pandemic, could materially adversely affect demand for our solutions and our financial performance.~~

•A significant portion of our revenue is attributable to sales by our customers on the Amazon and eBay marketplaces and through advertisements on Google. Our inability to continue to integrate our solutions with these channels would make our solutions less appealing to existing and potential new customers and could significantly reduce our revenue.

•We rely in part on a pricing model under which a variable portion of the fees we receive from customers is based upon the amount of GMV or advertising spend that those customers process through our platform, and any change in the attractiveness of that model or any decline in our customers' sales could adversely affect our financial results.

•~~We may not be able to respond to rapid changes in channel technologies or requirements, which could cause us to lose revenue and make it more difficult to maintain profitability.~~

•~~If we are unable to retain our existing customers, our revenue and results of operations could be adversely affected.~~

•As more of our sales efforts are targeted at brands and larger customers, our sales cycle may become more time-consuming and expensive, and we may encounter pricing pressure, which could harm our business and operating results.

•We may not be able to compete successfully against current and future competitors. If we do not compete successfully, we could experience lower sales volumes and pricing pressure, which could cause us to lose revenues, impair our ability to pursue our growth strategy and compromise our ability to maintain profitability.

•If the e-commerce industry consolidates around a limited number of online channels, or if the complexities and challenges faced by brands and retailers seeking to sell online otherwise diminish, demand for our solutions could decline.

•~~Our growth depends in part on the success of our strategic relationships with third parties.~~

•~~If we pursue opportunistic acquisitions or investments they may be unsuccessful and/or divert our management's attention and consume significant resources.~~

•Errors, defects or failures in our software, or human error, could cause our solutions to oversell our customers' inventory or misprice their offerings or could cause other errors, which would hurt our reputation and reduce customer demand.

•If the use of "cookie" tracking technologies is restricted, regulated or otherwise blocked, or if changes in our industry cause cookies to become less reliable or acceptable as a means of tracking consumer behavior, the amount or accuracy of GMV processed on our platform, and our related revenue, could decrease.

•~~We rely on non-redundant data centers and cloud computing providers to deliver our SaaS solutions. Any disruption of service from these providers could harm our business.~~

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•~~Our quarterly operating results have fluctuated in the past and may do so in the future, which could cause our stock price to decline.~~

•Evolving domestic and international data privacy regulations may restrict our ability, and that of our customers, to solicit, collect, process, disclose and use personal information or may increase the costs of doing so, which could harm our business.

•~~Cybersecurity incidents could harm our business and negatively impact our financial results.~~

•~~Activities of our customers or the content of their websites could subject us to liability.~~

~~RISKS RELATED TO OUR BUSINESS~~

~~Global economic conditions, including those resulting from the COVID-19 pandemic, could materially adversely affect demand for our solutions and our financial performance.~~

Our operations and performance depend significantly on worldwide economic conditions. Uncertainty about global economic conditions, including the ongoing global disruption due to the COVID-19 pandemic, and any subsequent outbreaks of COVID-19 or other infectious diseases, could negatively affect our ability to generate sales of our solutions. For example, customers may be unwilling to enter into or renew contracts with us as a result of reduced demand for their own products or their own economic uncertainty. In addition, tighter credit policies, increased unemployment rates, negative financial news or declines in income or asset values and other macroeconomic factors, or the perception that any of these may occur, could have a material negative effect on our customers' demand for our solutions and, accordingly, on our business, results of operations and financial condition. In addition, a prolonged recession or market correction resulting from the COVID-19 pandemic could decrease technology spending, adversely affecting demand for our solutions, or could lead customers to renegotiate contracts and seek pricing concessions or terminate their contracts, which could negatively impact our revenues and the value of our common stock.

The global pandemic of COVID-19 continues to evolve rapidly, and we continue to monitor the situation closely and assess the potential effects on our business; however, the ultimate impact is highly uncertain and subject to change and will depend on a number of future developments, such as the ultimate geographic spread of the disease, the duration and any future recurrences of the outbreak, the duration and effect of business disruptions and the short-term effects and ultimate effectiveness of the travel restrictions, quarantines, social distancing requirements, vaccine deployment and business closures in the United States and other countries to prevent, contain and treat the disease. Accordingly, we do not yet know the full extent of potential impacts on our business and operations, or those of our business partners and customers, or the global economy as a whole. While the increase in e-commerce during the COVID-19 pandemic has had a significant positive impact on our results of operations thus far, we believe that the heightened GMV levels we have seen are likely to dissipate somewhat over time as COVID-19 vaccinations are administered to the overall population, retail stores reopen and stay-at-home orders ease. Reductions in GMV levels or future adverse impacts on our results of operations due to the COVID-19 pandemic could adversely affect our revenue growth and financial results for the remainder of 2021 or beyond. Because our solutions are primarily sold on a subscription basis, any such adverse effects may not be fully reflected in our operating results until future periods. Accordingly, the current results and financial condition discussed in this report may not be indicative of our future operating results and trends.

securities. In addition to ~~overall economic and market conditions resulting from COVID-19, our business could be negatively impacted by~~the other ~~developments that result~~information set forth in ~~decreased consumer spending. For example,~~this quarterly report on Form 10-Q, you should carefully consider the ~~United States~~factors described in recent years imposed increased tariffs on certain imports from China and other countries. Any economic uncertainty caused by the United States tariffs imposed or expected to be imposed on goods from China or other countries, and any retaliatory counter-measures imposed by countries subject to such tariffs, could have a negative impact on consumer spending for discretionary items, which in turn could hurt our brand and retailer customers in a manner that might cause them to spend less on our solutions. Any such outcome could impair our revenues and results of operations.

~~A significant portion~~Part I, Item 1A. "Risk Factors" of our ~~revenue is attributable to sales by our customers~~Annual Report on the Amazon and eBay marketplaces and through advertisements on Google. Our inability to continue to integrate our solutions with these channels would make our solutions less appealing to existing and potential new customers and could significantly reduce our revenue.

A substantial majority of the GMV that our customers process through our platform is derived from merchandise sold on the Amazon and eBay marketplaces or advertised on Google, and a similar portion of our variable fees is attributable to sales by our customers through these channels. These channels, and the other channels with which our solutions are integrated, have no obligation to do business with us or to allow us access to their systems, and they may decide at any time and for any reason to significantly curtail or inhibit our ability to integrate our solutions with their channels. Additionally, Amazon, eBay or Google may make significant changes to their respective business models, policies, systems, plans or ownership, and those changes

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could impair or inhibit our customers' ability to use our solutions to sell their products on those channels, or may adversely affect the volume of GMV that our customers can sell on those channels or reduce the desirability of selling on those channels. Further, Amazon, eBay or Google could decide to compete with us more vigorously. Any of these results could cause our customers to reevaluate the value of our products and services and potentially terminate their relationships with us and significantly reduce our revenue.

We rely in part on a pricing model under which a variable portion of the fees we receive from customers is based upon the amount of GMV or advertising spend that those customers process through our platform, and any change in the attractiveness of that model or any decline in our customers' sales could adversely affect our financial results.

We have adopted a pricing model under which a portion of the fees we receive from most of our customers is variable, based on the amount of our customers' GMV or advertising spend processed through our platform that exceeds a specified amount established by contract, which we refer to as variable fees. Most of our customer contracts include this variable fee component. If sales or advertising spend by our customers processed through our platform were to decline, or if more of our customers require pricing terms that do not provide for any variability based on their GMV or advertising spend processed through our platform, our revenue and margins could decline.

~~We may not be able to respond to rapid changes in channel technologies or requirements, which could cause us to lose revenue and make it more difficult to maintain profitability.~~

The e-commerce market is characterized by rapid technological change and frequent changes in rules, specifications and other requirements for brands and retailers to be able to sell their merchandise on particular channels, as well as developments in technologies that can impede the display and tracking of advertisements. Our ability to retain existing customers and attract new customers depends in large part on our ability to enhance and improve our existing solutions and introduce new solutions that can adapt quickly to these technological changes. To achieve market acceptance for our solutions, we must effectively anticipate and offer solutions that meet frequently changing channel requirements in a timely manner. If our solutions fail to do so, our ability to renew our contracts with existing customers and our ability to create or increase demand for our solutions will be impaired.

~~If we are unable to retain our existing customers, our revenue and results of operations could be adversely affected.~~

We sell our solutions pursuant to contractual arrangements that generally have one-year terms. Therefore, our revenue growth depends to a significant degree upon subscription renewals. Our customers have no obligation to renew their subscriptions after the subscription term expires, and these subscriptions may not be renewed or, if renewed, may not be renewed on the same or more favorable terms for us. We may not be able to accurately predict future trends in customer renewals, and our customers' renewal rates may decline or fluctuate because of several factors, including their satisfaction or dissatisfaction with our solutions, the cost of our solutions, the cost of solutions offered by our competitors and reductions in our customers' spending levels. Economic conditions resulting from the COVID-19 pandemic could also affect our customers' decisions on whether or not to renew their subscriptions with us. If our customers do not renew their subscriptions, renew on less favorable terms or for fewer modules, or do not purchase additional modules, our revenue may grow more slowly than expected or decline, and our ability to maintain profitability may be compromised.

As more of our sales efforts are targeted at brands and larger customers, our sales cycle may become more time-consuming and expensive, and we may encounter pricing pressure, which could harm our business and operating results.

The cost and length of our sales cycle varies by customer. As we target more of our sales efforts at selling to brands and larger customers, we may face greater costs, longer sales cycles and less predictability in completing some of our sales. These types of sales often require us to provide greater levels of education regarding our solutions. In addition, brands and larger customers may demand more training and other professional services. As a result of these factors, these sales opportunities may require us to devote greater sales support and professional services resources to individual customers, driving up costs and time required to complete sales and diverting sales and professional services resources to a smaller number of larger transactions.

We may not be able to compete successfully against current and future competitors. If we do not compete successfully, we could experience lower sales volumes and pricing pressure, which could cause us to lose revenues, impair our ability to pursue our growth strategy and compromise our ability to maintain profitability.

We face intense competition in the market for online channel management solutions and services, and we expect competition to intensify in the future. We have competitors, including some of the channels themselves, with longer operating histories, larger customer bases and greater financial, technical, marketing and other resources than we do. Increased competition may result in reduced pricing for our solutions, longer sales cycles or a decrease in our market share, any of which could negatively affect our revenue and future operating results and our ability to grow our business.

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~~A number of competitive factors could cause us to lose potential sales or to sell our solutions at lower prices or at reduced margins, including:~~

•~~Potential customers may choose to continue using or to develop applications in-house, rather than pay for our solutions;~~

•~~The channels themselves, which typically offer software tools, often for free, that allow brands and retailers to connect to them, may decide to compete more vigorously with us;~~

•Competitors may adopt more aggressive pricing policies and offer more attractive sales terms, adapt more quickly to new technologies and changes in customer requirements, and devote greater resources to the promotion and sale of their products and services than we can;

•Current and potential competitors have established or may establish cooperative relationships among themselves or with third parties to enhance their products and expand their markets, and consolidation in our industry is likely to intensify. Accordingly, new competitors or alliances among competitors may emerge and rapidly acquire significant market share;

•Current and potential competitors may offer software that addresses one or more online channel management functions at a lower price point or with greater depth than our solutions and may be able to devote greater resources to those solutions than we can; and

•~~Software vendors could bundle channel management solutions with other solutions or offer such products at a lower price as part of a larger product sale.~~

We may not be able to compete successfully against current and future competitors, including any channels that decide to compete against us more vigorously. In addition, competition may intensify as our competitors raise additional capital and as established companies in other market segments or geographic markets expand into our market segments or geographic markets. If we cannot compete successfully against our competitors, our business and our operating and financial results could be adversely affected.

If the e-commerce industry consolidates around a limited number of online channels, or if the complexities and challenges faced by brands and retailers seeking to sell online otherwise diminish, demand for our solutions could decline.

Our solutions enable brands and retailers to manage their merchandise sales through hundreds of disparate online channels. One of the key attractions of our solutions to brands and retailers is the ability to help address the complexity and fragmentation of selling online. Although the number and variety of online channels available to brands and retailers have been increasing, at the same time the share of online sales made through a small number of larger channels, particularly Amazon, has also been increasing. If the trend toward consolidation around a few large online channels accelerates, the difficulties faced by brands and retailers could decline, which might make our solutions less important to brands and retailers and could cause demand for our solutions to decline.

~~Our growth depends in part on the success of our strategic relationships with third parties.~~

We anticipate that we will continue to depend on our relationships with various third parties, including marketplaces and technology, content and logistics providers, in order to grow our business. Identifying, negotiating and documenting relationships with these third parties may require significant time and resources as does integrating their content and technology with our solutions. If the third-party content or technology integrated with our solutions is not well received by our customers, our brand and reputation could be negatively affected. Our agreements with third-party business partners are typically non-exclusive and do not prohibit them from working with our competitors or from offering competing services. If and to the extent that any of these third parties compete with us, it could hurt our growth prospects.

~~If we pursue opportunistic acquisitions or investments they may be unsuccessful and/or divert our management's attention and consume significant resources.~~

Any acquisition or investment may require us to use significant amounts of cash, issue potentially dilutive equity securities or incur debt. In addition, acquisitions involve numerous risks, any of which could harm our business, including:

•difficulties in integrating the operations, technologies, services and personnel of acquired businesses, especially if those businesses operate outside of our core competency of providing e-commerce software solutions;

•~~inability to achieve our targeted or forecasted financial results following an acquisition;~~

•~~cultural challenges associated with integrating employees from acquired businesses into our organization;~~

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•~~ineffectiveness or incompatibility of acquired technologies or services;~~

•~~failure to successfully further develop the acquired technology in order to recoup our investment;~~

•~~potential loss of key employees of acquired businesses;~~

•~~inability to maintain the key business relationships and the reputations of acquired businesses;~~

•~~diversion of management's attention from other business concerns;~~

•~~litigation associated with activities of acquired businesses, including claims from terminated employees, customers, former stockholders or other third parties;~~

•in the case of foreign acquisitions, the need to integrate operations across different cultures and languages and to address the particular economic, currency, political and regulatory risks associated with specific countries;

•~~costs necessary to establish and maintain effective internal controls for acquired businesses; and~~

•~~increased fixed costs.~~

Errors, defects or failures in our software, or human error, could cause our solutions to oversell our customers' inventory or misprice their offerings or could cause other errors, which would hurt our reputation and reduce customer demand.

Complex software applications such as ours may contain errors or defects, particularly when first introduced or when new versions or enhancements are released. Despite our testing and testing by our customers, our current and future products may contain defects. Our customers rely on our solutions to automate the allocation of their inventory simultaneously across multiple online channels, as well as to ensure that their sales comply with the policies of each channel and sometimes to dynamically determine product pricing at any given moment. Some customers subscribe to our solutions on a managed-service basis, in which case our personnel operate our solutions on behalf of the customer. In the event that our solutions do not function properly, or if there is human error on the part of our service staff, errors could occur, including that our customers might inadvertently sell more inventory than they actually have in stock, make sales that violate channel policies or underprice or overprice their offerings. Overselling their inventory could force our customers to cancel orders at rates that violate channel policies. Underpricing would result in lost revenue to our customers and overpricing could result in lost sales. In addition, our pricing policies with our customers are largely based upon our customers' expectations of the levels of their GMV that will be processed through our platform over the term of their agreement with us, and errors in our software or human error could cause transactions to be incorrectly processed that would cause GMV to exceed contractually agreed-upon thresholds, triggering imposition of variable fees on our customers, in which case our variable fee-based revenue could be overstated. Any of these results or other errors could reduce demand for our solutions and hurt our business reputation. Customers could also seek recourse against us in these cases and, while our contractual arrangements with customers typically provide that we are not liable for damages such as these, it is possible that these provisions would not be sufficient to protect us.

If the use of "cookie" tracking technologies is restricted, regulated or otherwise blocked, or if changes in our industry cause cookies to become less reliable or acceptable as a means of tracking consumer behavior, the amount or accuracy of GMV processed on our platform, and our related revenue, could decrease.

Cookies are small data files that are sent by websites and stored locally on an internet user's computer or mobile device. Our customers enable cookies on their sites and monitor internet user activity, such as viewing pages and completing transactions. We collect data via cookies that we ultimately use to report GMV, which translates to revenue. However, internet users can easily disable, delete and block cookies directly through browser settings or through other software, browser extensions or hardware platforms that physically block cookies from being created and stored.

Third-party cookies are downloaded from domains not associated with the address currently being viewed in an internet user's browser. Cookies can be specifically blocked by browser settings; for example, the Safari internet browser blocks third-party cookies by default. Internet users can also download free or paid "ad blocking" software that prevents third-party cookies from being stored on a user's device. On the other hand, first-party cookies are downloaded directly from the address domain of an internet user, and are generally considered safer by privacy concerns. We currently collect data from both first-party and third-party cookie implementations. Our customers currently implementing our third-party cookie solution might be slow to migrate their sites to first-party cookie technologies, which could result in less cookie data that we can collect, and therefore less reported revenue data that we can store.

There have been efforts within our industry to replace cookies with alternative tracking technologies. To the extent these efforts are successful, we may have difficulty adapting to those new tracking technologies and we may become dependent on third parties for access to tracking data. Similarly, privacy regulations may extend to those tracking technologies and restrict how we can use such technologies.

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Privacy regulations might also restrict how our customers deploy our cookies and other tracking technologies on their sites, and this could potentially increase the number of internet users that choose to proactively disable cookies and other tracking technologies on their systems. In the European Union, for example, the Directive on Privacy and Electronic Communications requires users to give their consent before cookie data can be stored on their local computer or mobile device. Users can decide to opt out of any cookie data creation, which could negatively impact the revenue we might recognize.

We may have to develop alternative systems to collect user revenue data if users block cookies or regulations introduce barriers to collecting cookie data. In addition, third parties may develop technology or policies to harvest user data including through next-generation web browsers or other means, which could subsequently prevent us from directly importing data to our systems. We may not be able to develop adequate alternatives to cookie data collection, which could negatively impact our ability to reliably measure GMV.

~~We rely on non-redundant data centers and cloud computing providers to deliver our SaaS solutions. Any disruption of service from these providers could harm our business.~~

We manage our platform and serve all of our customers from third-party data center facilities and cloud computing providers that are non-redundant, meaning that the data centers and providers are currently not configured as backup for each other. While we engineer and architect the actual computer and storage systems upon which our platform runs, we do not control the operation of the facilities at which they are deployed.

The owners of our data facilities have no obligation to renew their agreements with us on commercially reasonable terms, or at all. If we are unable to renew these agreements on commercially reasonable terms, we may be required to transfer to new data center facilities, and we may incur significant costs and possible service interruption in connection with doing so.

Any changes in third-party service levels at our data centers or any errors, defects, disruptions or other performance problems with our solutions could harm our reputation and damage our customers' businesses. Interruptions in our services could reduce our revenue, require us to issue credits to customers, subject us to potential liability, cause our existing customers to not renew their agreements or adversely affect our ability to attract new customers.

Our data centers and cloud computing providers are vulnerable to damage or interruption from human error, intentional bad acts, earthquakes, hurricanes, floods, fires, war, terrorist attacks, power losses, hardware failures, systems failures, telecommunications failures, cybersecurity incidents and similar events. The occurrence of a natural disaster or an act of terrorism, or vandalism or other misconduct, a decision to close the facilities without adequate notice or other unanticipated problems could result in lengthy interruptions in the availability of our SaaS solutions or impair their functionality. Our business, growth prospects and operating results would also be harmed if our customers and potential customers are not confident that our solutions are reliable.

~~Our quarterly operating results have fluctuated in the past and may do so in the future, which could cause our stock price to decline.~~

Our operating results have historically fluctuated due to changes in our business, and our future operating results may vary significantly from quarter to quarter due to a variety of factors, many of which are beyond our control. You should not rely on period-to-period comparisons of our operating results as an indication of our future performance. Factors that may cause fluctuations in our quarterly operating results include, but are not limited to, the following:

•~~the potential and evolving impact of the COVID-19 pandemic on our business and that of our customers;~~

•~~seasonal patterns in consumer spending;~~

•~~the addition of new customers or the loss of existing customers;~~

•~~changes in demand for our software;~~

•~~the timing and amount of sales and marketing expenses;~~

•~~changes in the prospects of the economy generally, which could alter current or prospective customers' spending priorities, or could increase the time it takes us to close sales;~~

•~~changes in our pricing policies or the pricing policies of our competitors;~~

•~~costs necessary to improve and maintain our software platform; and~~

•~~costs related to acquisitions of other businesses.~~

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~~Our operating results may fall below the expectations of market analysts and investors in some future periods, which could cause the market price of our common stock to decline substantially.~~

Evolving domestic and international data privacy regulations may restrict our ability, and that of our customers, to solicit, collect, process, disclose and use personal information or may increase the costs of doing so, which could harm our business.

Federal, state and foreign governments and supervising authorities have enacted, and may in the future enact, laws and regulations concerning the solicitation, collection, processing, disclosure or use of consumers' personal information. Evolving regulations regarding personal data and personal information, in the European Union and elsewhere, especially relating to classification of IP addresses, machine identification, household data, location data and other information, may limit or inhibit our ability to operate or expand our business.

Such laws and regulations require or may in the future require us or our customers to implement privacy and security policies and practices; permit individuals to access, correct or delete personal information stored or maintained by us or our customers; inform individuals of security incidents that affect their personal information; and, in some cases, obtain consent to use personal information for specified purposes. Other proposed legislation could, if enacted, impose additional requirements and prohibit the use of specific technologies, such as those that track individuals' activities on web pages or record when individuals click on a link contained in an email message. Such laws and regulations could restrict our customers' ability to collect and use web browsing data and personal information, which may reduce our customers' demand for our solutions.

The laws in this area are complex and developing rapidly. In the United States, many state legislatures have adopted legislation that regulates how businesses operate online, including measures relating to privacy, data security and data breaches. Laws in all states require businesses to provide notice to customers whose personally identifiable information has been disclosed as a result of a data breach. The laws are not consistent, and compliance in the event of a widespread data breach is costly. Further, states are constantly adopting new laws or amending existing laws, requiring attention to frequently changing regulatory requirements. For example, California enacted the California Consumer Privacy Act, or the CCPA, on June 28, 2018, which went into effect on January 1, 2020 and has been dubbed the first "GDPR-like" law in the United States (referring to the EU's General Data Protection Regulation, described below). The CCPA gives California residents expanded rights to access and delete their personal information, opt out of certain personal information sharing and receive detailed information about how their personal information is used by requiring covered companies to provide new disclosures to California consumers (as that term is broadly defined) and provide such consumers new ways to opt-out of certain sales of personal information. The CCPA provides for civil penalties for violations, as well as a private right of action for data breaches that is expected to increase data breach litigation. The CCPA may increase our compliance costs and potential liability. Additionally, a new privacy law, the California Privacy Rights Act, or CPRA, was approved by California voters in the November 3, 2020 election. The CPRA will create additional obligations relating to consumer data beginning on January 1, 2022, with implementing regulations expected on or before July 1, 2022, and enforcement beginning July 1, 2023. Aspects of the CCPA and the CPRA, and their interpretation and enforcement, remain uncertain. We cannot fully predict the impact of the CCPA or the CPRA on our business or operations, but they may require us to modify our data processing practices and policies and to incur substantial costs and expenses in an effort to comply. Some observers have noted that the CCPA could mark the beginning of a trend toward more stringent privacy legislation in the United States. Other states are beginning to pass similar laws.

The General Data Protection Regulation, or GDPR, went into effect in the European Union in May 2018, with the intent of unifying data protection within the European Union under a single law. The GDPR has resulted in significantly greater compliance burdens and costs for companies with customers or operations in the European Union. The GDPR creates a range of new compliance obligations and increases financial penalties for non-compliance, and extends the scope of the European Union data protection law to all companies processing personal data of European Union data subjects, regardless of the company's location. These laws apply not only to third-party transactions, but also to transfers of information between us and our subsidiaries, including employee information.

Further, the United Kingdom's vote in favor of exiting the European Union, often referred to as Brexit, and ongoing developments in the United Kingdom have created uncertainty with regard to data protection regulation in the United Kingdom. Following the United Kingdom's withdrawal from the European Union on January 31, 2020, pursuant to the transitional arrangements agreed to between the United Kingdom and European Union, the GDPR continued to have effect in law in the United Kingdom, and continued to do so until December 31, 2020 as if the United Kingdom remained a Member State of the European Union for such purposes. Following December 31, 2020, and the expiry of those transitional arrangements, the data protection obligations of the GDPR continue to apply to United Kingdom related to processing of personal data in substantially unvaried form and fashion under the UK GDPR. However, going forward, there will be increasing scope for divergence in application, interpretation and enforcement of the data protection law as between the United Kingdom and EEA. Furthermore,

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the relationship between the United Kingdom and the EEA in relation to certain aspects of data protection law remains unclear. For example, it is still unclear whether transfers of data from the EEA to the United Kingdom will take place on the basis of an adequacy decision or whether we will need to implement appropriate safeguards as required by the GDPR. For the meantime, under the post-Brexit Trade and Cooperation Agreement, or the Trade and Cooperation Agreement, between the European Union and the United Kingdom, it has been agreed that transfers of personal data to the United Kingdom from European Union Member States will not be treated as "restricted transfers" to a non-EEA country for a period of up to six months from January 1, 2021. This will also apply to transfers to the United Kingdom from EEA Member States, assuming those Member States accede to the relevant provision of the Trade and Cooperation Agreement. Although the current maximum duration of the extended adequacy assessment period is six months it may end sooner, for example, in the event that the European Commission adopts an adequacy decision in respect of the United Kingdom, or the United Kingdom amends the UK GDPR and/or makes certain changes regarding data transfers under the UK GDPR/ Data Protection Act 2018 without the consent of the European Union (unless those amendments or decisions are made simply to keep relevant United Kingdom laws aligned with the European Union's data protection regime). Unless the European Commission adopts an adequacy decision in respect of the United Kingdom prior to the expiry of the extended adequacy assessment period, from that point onwards the United Kingdom will be an 'inadequate third country' under the GDPR and transfers of data from the EEA to the United Kingdom will require a 'transfer mechanism,' such as the standard contractual clauses. Additionally, as noted above, the United Kingdom has transposed the GDPR into United Kingdom domestic law by way of the UK GDPR with effect from January 2021, which could expose us to two parallel regimes, each of which potentially authorizes similar fines and other potentially divergent enforcement actions for certain violations.

We will continue to follow developments and work to maintain conforming means of transferring data from Europe, but despite our efforts to address the changes, we may be unsuccessful in establishing conforming means of transferring data from Europe. For example, the European Court of Justice recently invalidated the use of the E.U.-U.S. Privacy Shield, which had enabled the transfer of personal data from the European Union to the United States for companies like us that were self-certified under the Privacy Shield. Alternative data transfer mechanisms, including the Standard Contractual Clauses may still be available while the authorities interpret the decisions and scope of the invalidated Privacy Shield and the alternative permitted data transfer mechanisms. The Standard Contractual Clauses, though approved by the European Commission as a suitable alternative, have faced challenges in European courts, and may be further challenged, suspended or invalidated. At present, there are few if any viable alternatives to the Privacy Shield and the Standard Contractual Clauses, so such developments may require us to implement costly substitutionsForm 10-K for the data transfers we undertake in order to perform our services, or prevent such transfers entirely. If we are unable to efficiently process personal data from the European Union, or such transfers are prevented entirely, our ability to acquire customers could be negatively impacted.

There is also significant uncertainty related to the manner in which data protection authorities will seek to enforce compliance with GDPR. For example, it is not clear if the authorities will conduct random audits of companies doing business in the European Union, or if the authorities will just continue to wait for complaints to be filed by individuals who claim their rights have been violated. Enforcement uncertainty and the costs associated with ensuring GDPR compliance could be onerous and adversely affect our business, financial condition, results of operations and prospects. While we do not currently believe that our compliance with the GDPR will have a material effect on our business, we will continue to monitor regulation and enforcement under this new law.

Changing industry standards and industry self-regulation regarding the collection, use and disclosure of data may have similar effects. Existing and future privacy and data protection laws and increasing sensitivity of consumers to unauthorized disclosures and use of personal information may also negatively affect the public's perception of our customers' sales practices. If our solutions are perceived to cause, or are otherwise unfavorably associated with, insecurity of personal information, whether or not illegal, we or our customers may be subject to public criticism. Public concerns regarding data collection, privacy and security may also cause some consumers to be less likely to visit our customers' websites or otherwise interact with our customers, which could limit the demand for our solutions and inhibit the growth of our business.

Any failure on our part to comply with applicable privacy and data protection laws, regulations, policies and standards or any inability to adequately address privacy or security concerns associated with our solutions, even if unfounded, could subject us to liability, damage our reputation, impair our sales and harm our business. Furthermore, the costs to our customers of compliance with, and other burdens imposed by, such laws, regulations, policies and standards may limit adoption of and demand for our solutions.

~~Cybersecurity incidents could harm our business and negatively impact our financial results.~~

Cybersecurity incidents could endanger the confidentiality, integrity and availability of our information resources and the information we collect, use, store and disclose. These incidents may be an intentional attack or an unintentional event, targeted at us or our third-party contractors or consultants, and could involve gaining unauthorized access to our information systems for

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purposes of misappropriating assets, stealing confidential or personal information, corrupting data or causing operational disruption. Such disruptions may be caused by events such as computer hacking, phishing attacks, ransomware, dissemination of computer viruses, worms and other destructive or disruptive software, denial of service attacks, exploits by trusted insiders and other malicious activity, as well as power outages, natural disasters (including extreme weather), terrorist attacks, user error or other similar events. The possibility of such events may be increased in the current environment in which all of our employees and the employees of our customers are working remotely. We believe that we take reasonable steps that are designed to protect the security, integrity and confidentiality of the information we collect, use, store, and disclose, but there is no guarantee that inadvertent or unauthorized data access will not occur despite our efforts. For example, our system redundancy may be ineffective or inadequate, or we could be impacted by software bugs or other technical malfunctions, as well as error or malfeasance by anyone with access to our data. In addition, while we believe we have adequate insurance coverage to compensate for any losses associated with such events, the coverage may in fact not be adequate to cover all potential losses. The development and maintenance of these systems, controls and processes is costly and requires ongoing monitoring and updating as technologies change and efforts to overcome security measures become increasingly sophisticated. Any unauthorized access or use of information, virus or similar breach or disruption to our, our customers', or our partners' systems and security measures could result in disrupted operations, loss of information, damage to our reputation and customer relationships, early termination of our contracts and other business losses, indemnification of our customers, misstated or unreliable financial data, liability for stolen assets or information, increased cybersecurity protection and insurance costs, financial penalties, litigation, regulatory investigations, and other significant liabilities, any of which could materially harm our business.

~~Activities of our customers or the content of their websites could subject us to liability.~~

Existing laws relating to the liability of providers of online products and services for activities of their users are in flux both within the United States and internationally. Our customer contracts require that our customers are only permitted to use our products in accordance with applicable law. However, if our customers were to use our products in violation of applicable law, we may become subject to lawsuits and liability arising from their conduct. Additionally, the conduct of our customers may subject us to regulatory enforcement actions or liability.

Although we do not have significant opportunities for users of our service to publish user-defined content, we have certain protections against copyright infringement or defamatory content. Specifically, the Digital Millennium Copyright Act, or DMCA, contains provisions that limit liability for some user-generated materials that infringe copyrights. In addition, Section 230 of the Communications Decency Act, or CDA, provides immunity from liability for providers of an interactive computer service who publish defamatory information provided by users of the service. Immunity under the DMCA and the CDA has been well-established through case law. On a regular basis, however, challenges to both laws seek to limit immunity. For example, a recent executive order and a letter from several senators to the U.S. Federal Communications Commission have renewed calls for the protections of Section 230 to be scaled back. Any such changes could affect our ability to claim protection under the CDA.

Although these and other similar legal provisions, such as the European Union e-Commerce Directive, provide limited protections from liability for providers like us, those protections may not be interpreted in a way that applies to us, may be amended in the future, or may not provide us with complete protection from liability claims. If we are found not to be protected by the safe harbor provisions of the DMCA, CDA or other similar laws, or if we are deemed subject to laws in other countries that may not have the same protections or that may impose more onerous obligations on us, we may owe substantial damages and our brand, reputation and financial results may be harmed.

~~The seasonality of our business creates significant variance in our quarterly revenue, which makes it difficult to compare our financial results on a sequential quarterly basis.~~

~~Our customers are brands and retailers that typically realize a significant portion of their online sales in the fourth quarter of each~~ year during the holiday season. As a result of this seasonal variation, our revenue fluctuates, with the variable portion of our fees typically being higher in the fourth quarter than in other quarters and with revenue generally declining in the first quarter sequentially from the fourth quarter. Our business is therefore not necessarily comparable on a sequential quarter-over-quarter basis and you should not rely solely on quarterly comparisons to analyze our growth.

~~Failure to adequately manage our growth could impair our ability to deliver high-quality solutions to our customers, hurt our reputation and compromise our ability to maintain profitability.~~

We have experienced, and may experience in the future, significant growth in our business. If we do not effectively manage our growth, the quality of service of our solutions may suffer, which could negatively affect our reputation and demand for our solutions. Our growth has placed, and may place in the future, a significant strain on our managerial, operational and

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financial resources and our infrastructure. Our future success will depend, in part, upon the ability of our senior management to manage growth effectively. This will require us to, among other things:

•~~hire additional personnel, both domestically and internationally;~~

•~~implement additional information management systems;~~

•~~maintain close coordination among our engineering, operations, legal, finance, sales and marketing and client service and support organizations; and~~

•~~further develop our operating, administrative, legal, financial and accounting systems and controls.~~

Moreover, if our sales increase, we may be required to concurrently deploy our hosting infrastructure at multiple additional locations or provide increased levels of customer service. Failure to accomplish any of these requirements could impair our ability to continue to deliver our solutions in a timely fashion, fulfill existing customer commitments or attract and retain new customers.

If we do not retain our senior management team and key employees, or if we fail to attract and retain additional highly skilled sales talent, we may not be able to sustain our growth or achieve our business objectives.

Our future success is substantially dependent on the continued service of our senior management team. Our future success also depends on our ability to continue to attract, retain, integrate and motivate highly skilled technical, sales and administrative employees. Competition for these employees in our industry is intense. As a result, we may be unable to attract or retain these management and other key personnel that are critical to our success, resulting in harm to our key client relationships, loss of key information, expertise or know-how and unanticipated recruitment and training costs. The loss of the services of our senior management or other key employees could make it more difficult to successfully operate our business and pursue our business goals.

Our business and growth objectives also may be hindered if our efforts to expand our sales team do not generate a corresponding increase in revenue. In particular, if we are unable to hire, develop and retain talented sales personnel or if our new sales personnel are unable to achieve expected productivity levels in a reasonable period of time, we may not be able to significantly increase our revenue and grow our business.

~~We may be subject to additional obligations to collect and remit sales tax and other taxes, and we may be subject to tax liability for past sales, which could harm our business.~~

State, local and foreign jurisdictions have differing rules and regulations governing sales, use, value added and other taxes, and these rules and regulations are subject to varying interpretations that may change over time. In particular, the applicability of such taxes to our platform in various jurisdictions is unclear. Further, these jurisdictions' rules regarding tax nexus are complex and vary significantly. In 2018, the U.S. Supreme Court reversed its prior decision that prohibited states from requiring online retailers without a physical presence to collect and remit sales tax. In its decision, the Supreme Court upheld a South Dakota statute that imposed a sales tax collection obligation on remote sellers with sales exceeding specified thresholds. In addition, it is possible that one or more states or the federal government or foreign countries may seek to impose a tax collection, reporting or record-keeping obligation on companies like us that facilitate e-commerce, even though we are not an online retailer. This is a rapidly evolving area and we cannot predict what legislative or enforcement action might be taken by states, the federal government or foreign countries.

As a result, we could face the possibility of tax assessments and audits, and our liability for these taxes and associated penalties could exceed our original estimates. We do not currently have any ongoing sales tax audits, though any successful assertion that we should be collecting additional sales, use, value added or other taxes in those jurisdictions where we have not historically done so and do not accrue for such taxes could result in substantial tax liabilities and related penalties for past sales. The imposition of a tax collection, reporting or record-keeping obligation in a jurisdiction where we do not currently have such an obligation could also create additional administrative burdens for us, put us at a competitive disadvantage if they do not impose similar obligations on our competitors and decrease our future sales, which could have a material adverse impact on our business and operating results.

~~Our effective tax rate may fluctuate, and we may incur obligations in tax jurisdictions in excess of accrued amounts.~~

We are subject to taxation in numerous countries, states and local tax jurisdictions. As a result, our effective tax rate is derived from a combination of applicable tax rates in the various places that we operate. In preparing our financial statements, we estimate the amount of tax that will become payable in each jurisdiction. Nevertheless, our effective tax rate may be different than experienced in the past due to numerous factors, including passage of new federal income tax laws, changes in the mix of our profitability from jurisdiction to jurisdiction, the results of examinations and audits of our tax filings, our

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inability to secure or sustain acceptable agreements with tax authorities, changes in accounting for income taxes and changes in tax laws. Any of these factors could cause us to experience an effective tax rate significantly different from previous periods or our current expectations and may result in tax obligations in excess of amounts accrued in our financial statements.

For example, in 2017, the Tax Cuts and Jobs Act, or the Tax Act, went into effect significantly revising the Internal Revenue Code of 1986, as amended. The Act, among other things, contains significant changes to corporate taxation, including reduction of the corporate tax rate from a top marginal rate of 35% to a flat rate of 21%, limitation of the tax deduction for interest expense to 30% of adjusted earnings (except for certain small businesses), limitation of the deduction for net operating losses to 80% of current year taxable income and elimination of net operating loss carrybacks, one time taxation of offshore earnings at reduced rates regardless of whether they are repatriated, elimination of U.S. tax on foreign earnings (subject to certain important exceptions), immediate deductions for certain new investments instead of deductions for depreciation expense over time, and modifying or repealing many business deductions and credits. Notwithstanding the reduction in the corporate income tax rate, the overall impact of the Tax Act is uncertain and our business and financial condition could be adversely affected. In addition, it is uncertain if and to what extent various states will conform to the Tax Act. The impact of this tax reform on holders of our common stock is also uncertain and could be adverse. We urge our stockholders to consult with their legal and tax advisors with respect to this legislation and the potential tax consequences of investing in or holding our common stock.

~~Our ability to use our net operating loss carryforwards and certain other tax attributes may be limited.~~

As of December 31, 2020, we had $110.3 million of U.S. federal and $136.5 million of state net operating loss carryforwards available to reduce future taxable income, which will begin to expire in 2026 for federal and 2021 for state tax purposes. It is possible that we will not generate taxable income in time to use these net operating loss carryforwards before their expiration or at all. Under legislative changes made in December 2017, as modified by federal tax law changes enacted in March 2020, U.S. federal net operating losses incurred in tax years beginning after December 31, 2017 and in future years may be carried forward indefinitely, but, for tax years beginning after December 31, 2020, the deductibility of such net operating losses is limited. In addition, the federal and state net operating loss carryforwards and certain tax credits may be subject to significant limitations under Section 382 and Section 383 of the Internal Revenue Code of 1986, as amended, or the Code, respectively, and similar provisions of state law. Under those sections of the Code, if a corporation undergoes an "ownership change," the corporation's ability to use its pre-change net operating loss carryforwards and other pre-change attributes, such as research tax credits, to offset its post-change income or tax may be limited. In general, an "ownership change" will occur if there is a cumulative change in our ownership by "5-percent shareholders" that exceeds 50 percentage points over a rolling three-year period. Similar rules may apply under state tax laws. We have completed a Section 382 review and have determined that, excluding a de minimis amount of acquired net operating losses, none of the operating losses will expire solely due to Section 382 limitation(s). However, we may experience ownership changes in the future as a result of future shifts in our stock ownership, some of which may be outside of our control. If an ownership change occurs and our ability to use our net operating loss carryforwards and tax credits is materially limited, it would harm our business by effectively increasing our future tax obligations.

We recorded a valuation allowance against all of our U.S. federal and state deferred tax assets as of December 31, 2020. We intend to continue maintaining a full valuation allowance on these deferred tax assets until there is sufficient evidence to support the reversal of all or some portion of these allowances. However, given our current earnings and anticipated future earnings, we believe that there is a reasonable possibility that in the foreseeable future, sufficient positive evidence may become available to reach a conclusion that a portion of the valuation allowance will no longer be needed. Release of the valuation allowance would result in the recognition of certain deferred tax assets and a decrease to income tax expense for the period the release is recorded. However, the exact timing and amount of the valuation allowance release are still unknown and will be based on a number of factors, including the level of profitability that we are able to actually achieve.

We have incurred significant net losses since inception, and even though we achieved net income for the most recent quarter and prior years, it is possible that our operating expenses will increase in the future and impact our level of profitability.

We had an accumulated deficit of $152.2 million as of March 31, 2021 due to net losses incurred in periods prior to 2019. Although we achieved net income of $5.5 million, $18.8 million and $3.5 million for the three months ended March 31, 2021 and the years ended December 31, ~~2020 and 2019, respectively, it is possible that our operating expenses will increase in~~2021, filed with the ~~future, which could negatively impact our prospects~~SEC on February 10, 2022, for ~~maintaining profitability in future periods. If we are not able to maintain profitability, the value~~a detailed discussion of ~~our company and our common stock could decline significantly.~~

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If the e-commerce market does not grow, or grows more slowly than we expect, particularly on the channels that our solutions support, demand for our online channel management solutions could be adversely affected.

For our existing customers and potential customers to be willing to subscribe to our solutions, the internet must continue to be accepted and widely used for selling merchandise. As e-commerce continues to evolve, regulation by federal, state or foreign agencies may increase. Any regulation imposing greater fees for internet use or restricting information exchanged over the internet could result in a decline in the userisk factors affecting us. Our risk factors as of the ~~internet, which could harm our business.~~

~~In addition, if consumer utilization~~date of ~~our primary e-commerce channels, such as Amazon, eBay and Google, does~~this report have not grow or grows more slowly than we expect, demand for our solutions would be adversely affected, our revenue would be negatively impacted and our ability to pursue our growth strategy and become profitable would be compromised.

~~RISKS RELATED TO THE SOFTWARE-AS-A-SERVICE (SAAS) MODEL~~

If we fail to manage and increase the capacity of our hosted infrastructure, our customers may be unable to process transactions through our platform, which could harm our reputation and demand for our solutions.

~~We have experienced significant growth in the number of users, transactions and data that our hosting infrastructure supports. We seek to maintain sufficient excess capacity~~changed materially from those disclosed in our hosted infrastructure to be sufficiently flexible and scalable to meet the needs of all of our customers. We also seek to maintain excess capacity to facilitate the rapid provision of new customer deployments and the expansion of existing customer deployments and to handle spikes in usage. However, the provision of new hosting infrastructure requires significant lead time. If we do not accurately predict our infrastructure capacity requirements, particularly in the fourth quarter when we typically experience significant increases in the volume of customer transactions processed through our platform, our customers could experience service outages that may subject us to financial penalties or other liabilities, result in customer losses, harm our reputation and adversely affect our ability to grow our revenue.

~~We derive most of our revenue from annual subscription agreements, as a result of which a significant downturn in our business may not be immediately reflected in our operating results.~~

We derive most of our revenue from subscription agreements, which are typically one year in length. As a result, a significant portion of the revenue we report in each quarter is generated from customer agreements entered into during previous periods. Consequently, a decline in new or renewed subscriptions in any one quarter may not be reflected in our financial performance in that quarter but might negatively affect our revenue in future quarters. Accordingly, the effect of significant declines in sales and market acceptance of our solutions, including as a result of the COVID-19 pandemic, may not be reflected in our short-term results of operations.

Our business is substantially dependent upon the continued growth of the market for on-demand SaaS solutions. If this market does not continue to grow, demand for our solutions could decline, which in turn could cause our revenues to decline and impair our ability to become profitable.

We derive, and expect to continue to derive, substantially all of our revenue from the sale of our solutions, which are delivered under a SaaS model. As a result, widespread use and acceptance of this business model is critical to our future growth and success. Under the more traditional license model for software procurement, users of the software typically run the applications in-houseAnnual Report on their own hardware. Because many companies are generally predisposed to maintaining control of their information technology systems and infrastructure, there may be resistance to the concept of accessing software functionality as a service provided by a third party. In addition, the market for SaaS solutions is still evolving, and existing and new market participants may introduce new types of solutions and different approaches to enable organizations to address their needs. If the market for SaaS solutions fails to grow or grows more slowly than we currently anticipate, demand for our solutions and our revenue, gross margin and other operating results could be negatively impacted.

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~~RISKS RELATED TO OUR INTERNATIONAL OPERATIONS~~

Our international operations subject us to increased challenges and risks. If we do not successfully manage the risks associated with international operations, we could experience a variety of costs and liabilities and the attention of our management could be diverted.

We have international operations and may further expand internationally by opening offices in new countries and regions worldwide. However, our ability to manage our business and conduct our operations internationally requires considerable management attention and resources and is subject to the particular challenges of supporting a rapidly growing business in an environment of multiple languages, cultures, customs, taxation systems, alternative dispute systems, regulatory systems and commercial infrastructures. International expansion will require us to invest significant funds and other resources. Expanding internationally may subject us to new risks that we have not faced before or increase risks that we currently face, including risks associated with:

•~~recruiting and retaining employees in foreign countries;~~

•~~increased competition from local providers;~~

•~~compliance with applicable foreign laws and regulations;~~

•~~compliance with changing foreign privacy, data protection and information security laws and regulations and the risks and costs of noncompliance;~~

•~~cross-border data transfers among us, our subsidiaries, and our customers, vendors, and business partners;~~

•~~longer sales or collection cycles in some countries;~~

•~~credit risk and higher levels of payment fraud;~~

•~~compliance with anti-bribery laws, such as the Foreign Corrupt Practices Act;~~

•~~currency exchange rate fluctuations;~~

•tariffs, customs, trade sanctions, trade embargoes and other barriers to importing or exporting materials and products in a cost-effective and timely manner, or changes in applicable tariffs or customs rules;

•~~foreign exchange controls that might prevent us from repatriating cash earned outside the United States;~~

•~~economic and political instability in some countries, including terrorist attacks and civil unrest;~~

•~~less protective intellectual property laws;~~

•compliance with the laws of numerous foreign taxing jurisdictions in which we conduct business, potential double taxation of our international earnings and potentially adverse tax consequences due to changes in applicable U.S. and foreign tax laws;

•~~increased costs to establish and maintain effective controls at foreign locations; and~~

•~~overall higher costs of doing business internationally.~~

If our revenue from our international operations does not exceed the expense of establishing and maintaining these operations, our business and operating results will suffer and we may decide to make changes to our business in an effort to mitigate losses. For example, in the third quarter of 2019, as part of a strategic initiative to reduce our expenses and align our operations with evolving business needs, we discontinued our physical operations in China.

We are subject to governmental export and import controls that could impair our ability to compete in international markets due to licensing requirements and subject us to liability if we are not in full compliance with applicable laws.

Our solutions are subject to export controls, including the Commerce Department's Export Administration Regulations and various economic and trade sanctions regulations established by the Treasury Department's Office of Foreign Assets Controls, and exports of our solutions must be made in compliance with these laws. If we fail to comply with these U.S. export control laws and import laws, including U.S. Customs regulations, we could be subject to substantial civil or criminal penalties, including the possible loss of export or import privileges, fines, which may be imposed on us and responsible employees or managers, and, in extreme cases, the incarceration of responsible employees or managers. Obtaining the necessary authorizations, including any required license, for a particular sale may be time-consuming, is not guaranteed and may result in the delay or loss of sales opportunities.

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Furthermore, the U.S. export control laws and economic sanctions laws prohibit the shipment or export of specified products and services to U.S. embargoed or sanctioned countries, governments and persons. Even though we take precautions to prevent our solutions from impermissibly being provided to U.S. sanctions targets, if our solutions and services were to impermissibly be exported to those prohibited countries despite such precautions, we could be subject to government investigations, penalties, reputational harm or other negative consequences.

Any change in export or import regulations, economic sanctions or related laws, shift in the enforcement or scope of existing regulations, or change in the countries, governments, persons or technologies targeted by such regulations, could result in decreased use of our solutions, or in our decreased ability to export or sell our solutions to existing or potential customers with international operations. Additionally, changes in our solutions may be required in response to changes in export and import regulations, which could lead to delays in the introduction and sale of our solutions in international markets, prevent our customers with international operations from deploying our solutions or, in some cases, prevent the export or import of our solutions to some countries, governments or persons altogether. Any decreased use of our solutions or limitation on our ability to export our solutions or sell them in international markets would hurt our revenue and compromise our ability to pursue our growth strategy.

~~RISKS RELATED TO INTELLECTUAL PROPERTY~~

~~We operate in an industry with extensive intellectual property litigation. Claims of infringement against us may hurt our business.~~

Our success depends, in part, upon non-infringement of intellectual property rights owned by others and being able to resolve claims of intellectual property infringement without major financial expenditures or adverse consequences. The internet-related software field generally is characterized by extensive intellectual property litigation. Although our industry is rapidly evolving, many companies that own, or claim to own, intellectual property have aggressively asserted their rights. From time to time, we have been subject to legal proceedings and claims relating to the intellectual property rights of others, and we expect that third parties will continue to assert intellectual property claims against us, particularly as we expand the complexity and scope of our business. In addition, most of our subscription agreements require us to indemnify our customers and business partners against claims that our solutions infringe the intellectual property rights of third parties.

Future litigation may be necessary to defend ourselves or our customers and business partners by determining the scope, enforceability, and validity of third-party proprietary rights or to establish our proprietary rights. Some of our competitors have substantially greater resources than we do and are able to sustain the costs of complex intellectual property litigation to a greater degree and for longer periods of time than we could. In addition, patent holding companies that focus solely on extracting royalties and settlements by enforcing patent rights may target us. Regardless of whether claims that we are infringing patents or other intellectual property rights have any merit, these claims are time-consuming and costly to evaluate and defend and could:

•~~hurt our reputation;~~

•~~adversely affect our relationships with our current or future customers;~~

•~~cause delays or stoppages in providing our services;~~

•~~divert management's attention and resources;~~

•~~require technology changes to our software that would cause us to incur substantial cost;~~

•~~subject us to significant liabilities; and~~

•~~require us to cease some or all of our activities.~~

In addition to liability for monetary damages against us, which may be tripled and may include attorneys' fees under certain statutes, or, in some circumstances, damages against our customers, we may be prohibited from developing, commercializing or continuing to provide some or all of our software solutions unless we obtain licenses from, and pay royalties to, the holders of the patents or other intellectual property rights, or license or develop substitute solutions, which may not be available on commercially favorable terms, or at all.

~~Our failure to protect our intellectual property rights could diminish the value of our services, weaken our competitive position and reduce our revenue.~~

We regard the protection of our intellectual property, which includes trade secrets, copyrights, trademarks, domain names and patent applications, as critical to our success. We strive to protect our intellectual property rights by relying on federal, state and common law rights, as well as contractual restrictions. We enter into confidentiality and invention assignment

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agreements with our employees and contractors, and confidentiality agreements with parties with whom we conduct business in order to limit access to, and disclosure and use of, our proprietary information. However, these contractual arrangements and the other steps we have taken to protect our intellectual property may not prevent the misappropriation of our proprietary information or deter independent development of similar technologies by others.

We have received patent protection for some of our technologies and are seeking patent protection for other of our technologies but there can be no assurance that any patents will ultimately be issued. We have registered domain names, trademarks and service marks in the United States and in jurisdictions outside the United States and are also pursuing additional registrations. Effective trade secret, copyright, trademark, domain name and patent protection is expensive to develop and maintain, both in terms of initial and ongoing registration requirements and the costs of defending our rights. We may be required to protect our intellectual property in an increasing number of jurisdictions, a process that is expensive and may not be successful or which we may not pursue in every location. We may, over time, increase our investment in protecting our intellectual property through additional patent filings that could be expensive and time-consuming.

We have licensed in the past, and expect to license in the future, some of our proprietary rights, such as trademarks or copyrighted material, to third parties. These licensees may take actions that diminish the value of our proprietary rights or harm our reputation.

Monitoring unauthorized use of our intellectual property is difficult and costly. Our efforts to protect our proprietary rights may not be adequate to prevent misappropriation of our intellectual property. Further, we may not be able to detect unauthorized use of, or take appropriate steps to enforce, our intellectual property rights. Our competitors may also independently develop similar technology. In addition, the laws of many countries, such as China and India, do not protect our proprietary rights to as great an extent as do the laws of European countries and the United States. Further, the laws in the United States and elsewhere change rapidly, and any future changes could adversely affect us and our intellectual property. Our failure to meaningfully protect our intellectual property could result in competitors offering services that incorporate our most technologically advanced features, which could seriously reduce demand for our software solutions. In addition, we may in the future need to initiate infringement claims or litigation. Litigation, whether we are a plaintiff or a defendant, can be expensive, time-consuming and may divert the efforts of our technical staff and managerial personnel, which could harm our business, whether or not such litigation results in a determination that is unfavorable to us. In addition, litigation is inherently uncertain, and thus we may not be able to stop our competitors from infringing upon our intellectual property rights.

~~Our use of "open source" software could negatively affect our ability to sell our solutions and subject us to possible litigation.~~

A portion of our technology platform and our solutions incorporates so-called "open source" software, and we may incorporate additional open source software in the future. Open source software is generally licensed by its authors or other third parties under open source licenses. If we fail to comply with these licenses, we may be subject to specified conditions, including requirements that we offer our solutions that incorporate the open source software for no cost, that we make available source code for modifications or derivative works we create based upon, incorporating or using the open source software and that we license such modifications or derivative works under the terms of the particular open source license. If an author or other third party that distributes open source software we use were to allege that we had not complied with the conditions of one or more of these licenses, we could be required to incur significant legal expenses defending against such allegations and could be subject to significant damages, including being enjoined from the sale of our solutions that contained the open source software and required to comply with the foregoing conditions, which could disrupt the sale of the affected solutions. In addition, there have been claims challenging the ownership of open source software against companies that incorporate open source software into their products. As a result, we could be subject to suits by parties claiming ownership of what we believe to be open source software. Litigation could be costly for us to defend, have a negative effect on our operating results and financial condition and require us to devote additional research and development resources to change our products.

~~RISKS RELATED TO OWNERSHIP OF OUR COMMON STOCK~~

~~An active trading market for our common stock may not continue to develop or be sustained.~~

Although our common stock is listed on the New York Stock Exchange, or NYSE, we cannot assure you that an active trading market for our shares will continue to develop or be sustained. If an active market for our common stock does not continue to develop or is not sustained, it may be difficult for investors in our common stock to sell shares without depressing the market price for the shares or to sell the shares at all.

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~~The trading price of the shares of our common stock has been and is likely to continue to be volatile.~~

Our stock price has been volatile. The stock market in general and the market for technology companies in particular have experienced extreme volatility that has often been unrelated to the operating performance of particular companies. As a result of this volatility, investors may not be able to sell their common stock at or above the price paid for the shares. The market price for our common stock may be influenced by many factors, including:

•~~actual or anticipated variations in our operating results;~~

•~~changes in financial estimates by us or by any securities analysts who might cover our stock;~~

•~~conditions or trends in our industry;~~

•~~stock market price and volume fluctuations of comparable companies and, in particular, those that operate in the software industry;~~

•~~announcements by us or our competitors of new product or service offerings, significant acquisitions, strategic partnerships or divestitures;~~

•~~announcements of investigations or regulatory scrutiny of our operations or lawsuits filed against us;~~

•~~capital commitments;~~

•~~investors' general perception of our company and our business;~~

•~~recruitment or departure of key personnel; and~~

•~~sales of our common stock, including sales by our directors and officers or specific stockholders.~~

Stockholders may initiate class action lawsuits against us following periods of volatility in the market prices of our common stock. For example, in 2015, two purported class action complaints were filed against us, alleging violations of the federal securities laws. The cases were later dismissed by federal courts without any liability to us. New litigation, if instituted against us, could cause us to incur substantial costs and divert management's attention and resources from our business.

~~If equity research analysts do not publish research or reports, or publish unfavorable research or reports, about us, our business or our market, our stock price and trading volume could decline.~~

The trading market for our common stock is influenced by the research and reports that equity research analysts publish about us and our business, and we have limited research coverage by equity research analysts. Equity research analysts may elect not to initiate or continue to provide research coverage of our common stock, and such lack of research coverage may adversely affect the market price of our common stock. Even if we have equity research analyst coverage, we will not have any control over the analysts or the content and opinions included in their reports. The price of our stock could decline if one or more equity research analysts downgrade our stock or issue other unfavorable commentary or research. If one or more equity research analysts ceases coverage of our company or fails to publish reports on us regularly, demand for our stock could decrease, which in turn could cause our stock price or trading volume to decline.

~~The issuance of additional stock in connection with financings, acquisitions, investments, our stock incentive plans or otherwise will dilute all other stockholders.~~

Our certificate of incorporation authorizes us to issue up to 100,000,000 shares of common stock and up to 5,000,000 shares of preferred stock with such rights and preferences as may be determined by our board of directors. Subject to compliance with applicable rules and regulations, we may issue our shares of common stock or securities convertible into our common stock from time to time in connection with a financing, acquisition, investment, our stock incentive plans or otherwise. Any such issuance could result in substantial dilution to our existing stockholders and cause the trading price of our common stock to decline.

Provisions in our corporate charter documents and under Delaware law may prevent or frustrate attempts by our stockholders to change our management and hinder efforts to acquire a controlling interest in us, and the market price of our common stock may be lower as a result.

There are provisions in our certificate of incorporation and bylaws that may make it difficult for a third party to acquire, or attempt to acquire, control of our company, even if a change in control was considered favorable by some or all of our stockholders. For example, our board of directors has the authority to issue up to 5,000,000 shares of preferred stock. The board of directors can fix the price, rights, preferences, privileges and restrictions of the preferred stock without any further vote or action by our stockholders. The issuance of shares of preferred stock may delay or prevent a change in control transaction. As a

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result, the market price of our common stock and the voting and other rights of our stockholders may be adversely affected. An issuance of shares of preferred stock may result in the loss of voting control to other stockholders.

~~Our charter documents also contain other provisions that could have an anti-takeover effect, including:~~

•~~only one of our three classes of directors is elected each year;~~

•~~stockholders are not entitled to remove directors other than by a 66~~ 2/3~~% vote and only for cause;~~

•~~stockholders are not permitted to take actions by written consent;~~

•~~stockholders cannot call a special meeting of stockholders; and~~

•~~stockholders must give advance notice to nominate directors or submit proposals for consideration at stockholder meetings.~~

In addition, we are subject to the anti-takeover provisions of Section 203 of the Delaware General Corporation Law, which regulates corporate acquisitions by prohibiting Delaware corporations from engaging in specified business combinations with particular stockholders of those companies. These provisions could discourage potential acquisition proposals and could delay or prevent a change in control transaction. They could also have the effect of discouraging others from making tender offers for our common stock, including transactions that may be in your best interests. These provisions may also prevent changes in our management or limit the price that investors are willing to pay for our stock.

Our bylaws designate the federal courts of the United States as the exclusive forum for certain litigation that may be initiated by our stockholders, which could limit our stockholders' ability to obtain a favorable judicial forum for disputes with us.

Pursuant to our bylaws, unless we consent in writing to the selection of an alternative forum, to the fullest extent provided by law, the federal district courts of the United States is the sole and exclusive forum for the resolution of any complaint asserting a cause of action arising under the Securities Act of 1933, as amended, which we refer to as the Federal Forum Provision. In addition, our bylaws provide that any person or entity holding, owning or otherwise acquiring any interest in any of our securities will be deemed to have notice or and consented to the Federal Forum Provision. The Federal Forum Provision may impose additional litigation costs on stockholders who assert the provision is not enforceable and may impose more general additional litigation costs in pursuing any such claims. Additionally, the Federal Forum Provision in our bylaws may limit our stockholders' ability to obtain a favorable judicial forum for disputes with us. In addition, while the Delaware Supreme Court ruled in March 2020 that federal forum selection provisions purporting to require claims under the Securities Act be brought in federal court are "facially valid" under Delaware law, there is uncertainty as to whether other courts will enforce our Federal Forum Provision, and we may incur additional costs of litigation should such enforceability be challenged. If the Federal Forum Provision is found to be unenforceable in an action, we may incur additional costs associated with resolving such an action. The Federal Forum Provision may also impose additional litigation costs on stockholders who assert that the provision is not enforceable or invalid. The U.S. federal courts may also reach different judgments or results than would other courts, including courts where a stockholder considering an action may be located or would otherwise choose to bring the action, and such judgments may be more or less favorable to us than our stockholders.

~~If we fail to maintain proper and effective internal controls, our ability to produce accurate financial statements on a timely basis could be impaired.~~

We are subject to the reporting requirements of the Exchange Act, the Sarbanes-Oxley Act of 2002, the Dodd-Frank Wall Street Reform and Consumer Protection Act of 2010, and the rules and regulations of the NYSE. The Sarbanes-Oxley Act requires, among other things, that we maintain effective disclosure controls and procedures and internal control over financial reporting and perform system and process evaluation and testing of our internal control over financial reporting to allow management to report on the effectiveness of our internal control over financial reporting. This requires that we incur substantial professional fees and internal costs to maintain appropriate and necessary accounting and finance functions and that we expend significant management efforts.

We may discover weaknesses in our system of internal financial and accounting controls and procedures that could result in a material misstatement of our financial statements, and we may in the future discover additional weaknesses that require improvement. In addition, our internal control over financial reporting will not prevent or detect all errors and all fraud. A control system, no matter how well designed and operated, can provide only reasonable, not absolute, assurance that the control system's objectives will be met. Because of the inherent limitations in all control systems, no evaluation of controls can provide absolute assurance that misstatements due to error or fraud will not occur or that all control issues and instances of fraud will be detected.

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If we are unable to maintain proper and effective internal controls, we may not be able to produce timely and accurate financial statements. If that were to happen, the market price of our stock could decline and we could be subject to sanctions or investigations by the NYSE, the SEC or other regulatory authorities.

~~We do not anticipate paying any cash dividends on our common stock in the foreseeable future and our stock may not appreciate in value.~~

We have not declared or paid cash dividends on our common stock to date. We currently intend to retain our future earnings, if any, to fund the development and growth of our business. In addition, the terms of any existing or future debt agreements may preclude us from paying dividends. There is no guarantee that shares of our common stock will appreciate in value or that the price at which our stockholders have purchased their shares will be able to be maintained.

We may need additional capital in the future to meet our financial obligations and to pursue our business objectives. Additional capital may not be available on favorable terms, or at all, which could compromise our ability to meet our financial obligations and grow our business.

While we anticipate that our existing cash, together with our cash flow from operations, will be sufficient to fund our operations for at least the next twelve months, we may need to raise additional capital to fund operations in the future or to meet various objectives, including developing future technologies and services, increasing working capital, acquiring businesses and responding to competitive pressures. If we seek to raise additional capital, it may not be available on favorable terms or may not be available at all. Lack of sufficient capital resources could significantly limit our ability to manage our business and to take advantage of business and strategic opportunities. Any additional capital raised through the sale of equity or debt securities with an equity component would dilute our stock ownership. If adequate additional funds are not available, we may be required to delay, reduce the scope of or eliminate material parts of our business strategy, including potential additional acquisitions or development of new technologies.Form 10-K.

ITEM 2. UNREGISTERED SALES OF EQUITY SECURITIES AND USE OF PROCEEDS

Not applicable.

ITEM 3. DEFAULTS UPON SENIOR SECURITIES

Not applicable.

ITEM 4. MINE SAFETY DISCLOSURES

Not applicable.

ITEM 5. OTHER INFORMATION

Not applicable.

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ITEM 6. EXHIBITS


Exhibit Number		Description of Document

3.1		Amended and Restated Certificate of Incorporation of the Registrant (incorporated herein by reference to Exhibit 3.1 of the Company's Current Report on Form 8-K (File No. 001-35940), filed with the Securities and Exchange Commission on May 29, 2013).

3.2		Amended and Restated Bylaws of the Registrant (incorporated herein by reference to Exhibit 3.1 of the Company's Current Report on Form 8-K (File No. 001-35940), filed with the Securities and Exchange Commission on February 22, 2021).

4.1		Specimen stock certificate evidencing shares of Common Stock (incorporated herein by reference to Exhibit 4.2 of the Company's Amendment No. 2 to the Registration Statement on Form S-1 (File No. 333-187865), filed with the Securities and Exchange Commission on May 9, 2013).

10.1	*+	Form of Restricted Stock Unit Grant Notice and Restricted Stock Unit Agreement under 2013 Equity Incentive Plan

10.2	*+	Form of Restricted Stock Unit Grant Notice and Restricted Stock Unit Agreement for Non-U.S. Participants under 2013 Equity Incentive Plan

10.3	*+	Form of Performance Stock Unit Grant Notice and Performance Stock Unit Agreement under 2013 Equity Incentive ~~Plan.~~

~~10.2~~	*+	~~Schedule of Compensation for Non-Employee Directors, adopted effective as of March 30, 2021.~~Plan

31.1	*	Certification of Principal Executive Officer under Section 302 of the Sarbanes-Oxley Act.

31.2	*	Certification of Principal Financial Officer under Section 302 of the Sarbanes-Oxley Act.

32.1	**	Certifications of Principal Executive Officer and Principal Financial Officer under Section 906 of the Sarbanes-Oxley Act.

101.INS	*	Inline XBRL Instance Document - the instance document does not appear in the Interactive Data File as its XBRL tags are embedded within the Inline XBRL document

101.SCH	*	Inline XBRL Taxonomy Extension Schema Document

101.CAL	*	Inline XBRL Taxonomy Extension Calculation Linkbase Document

101.DEF	*	Inline XBRL Taxonomy Extension Definition Linkbase Document

101.LAB	*	Inline XBRL Taxonomy Extension Label Linkbase Document

101.PRE	*	Inline XBRL Taxonomy Extension Presentation Linkbase Document

104	*	Cover Page Interactive Data File (formatted as Inline XBRL and contained in Exhibit 101)

* Filed herewith.

+ Indicates management contract or compensatory plan.

** These certifications are being furnished solely to accompany this quarterly report pursuant to 18 U.S.C. Section 1350, and are not being filed for purposes of Section 18 of the Securities Exchange Act of 1934, as amended, and are not to be incorporated by reference into any filing of the registrant, whether made before or after the date hereof, regardless of any general incorporation language in such filing.

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SIGNATURES

Pursuant to the requirements of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned thereunto duly authorized.

CHANNELADVISOR CORPORATION

Date:

May 6, ~~2021~~2022

By:

/s/ Richard F. Cornetta

Richard F. Cornetta

Chief Financial Officer

(On behalf of the Registrant and as Principal Financial Officer)

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