UNITED STATES

SECURITIES AND EXCHANGE COMMISSION

Washington, D.C. 20549

FORM 10-Q

(Mark One)


☒			QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934

For the quarterly period ended April 30, ~~2021~~2022


o			TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934

For the transition period from to .

Commission File Number 001-34956

CONN’S, INC.

(Exact name of registrant as specified in its charter)


Delaware						06-1672840
(State or other jurisdiction of incorporation or organization)						(I.R.S. Employer Identification Number)

2445 Technology Forest Blvd., Suite 800, The Woodlands, TX						77381
(Address of principal executive offices)						(Zip Code)

Registrant’s telephone number, including area code: (936) 230-5899

Not Applicable

(Former name, former address and former fiscal year, if changed since last report)

Securities registered pursuant to Section 12(b) of the Act:


Title of Each Class	Trading Symbol	Name of Each Exchange on Which Registered
Common Stock, par value $0.01 per share	CONN	NASDAQ Global Select Market

Indicate by check mark whether the registrant (l) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days. Yes ý No o

Indicate by check mark whether the registrant has submitted electronically every Interactive Data File required to be submitted pursuant to Rule 405 of Regulation S-T (§232.405 of this chapter) during the preceding 12 months (or for such shorter period that the registrant was required to submit and post such files). Yes ý No o

Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, a smaller reporting company, or an emerging growth company. See the definitions of ~~��large~~“large accelerated filer,” “accelerated filer,” “smaller reporting company,” and “emerging growth company” in Rule 12b-2 of the Exchange Act.

Large accelerated filer

Accelerated filer

Non-accelerated filer

Smaller reporting company

☐

Emerging growth company

☐

If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act o

Indicate by check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the Act). Yes ☐ No ý

Indicate the number of shares outstanding of each of the issuer’s classes of common stock, as of May ~~24, 2021:~~25, 2022:


Class						Outstanding
Common stock, $0.01 par value per share						~~29,360,476~~23,787,948

Table of Contents

CONN’S, INC. AND SUBSIDIARIES

FORM 10-Q

FOR THE FISCAL QUARTER ENDED APRIL 30, ~~2021~~2022

TABLE OF CONTENTS

Page No.

PART I.

FINANCIAL INFORMATION

Item 1.

Financial Statements

Condensed Consolidated Balance Sheets

Condensed Consolidated Statements of Operations

Condensed Consolidated Statements of Stockholders’ Equity

Condensed Consolidated Statements of Cash Flows

Notes to Condensed Consolidated Financial Statements

Item 2.

Management’s Discussion and Analysis of Financial Condition and Results of Operations

1918

Item 3.

Quantitative and Qualitative Disclosures About Market Risk

3331

Item 4.

Controls and Procedures

3331

PART II.

OTHER INFORMATION

Item 1.

Item 1A.

Item 2.

Unregistered Sales of Equity Securities and Use of Proceeds

3332

Item 3.

Defaults Upon Senior Securities

3332

Item 4.

Mine Safety Disclosure

Item 5.

Item 6.

This Quarterly Report on Form 10-Q includes our trademarks such as “Conn’s,” “Conn’s HomePlus,” “YE$ YOU’RE APPROVED,” “YES Money,” “YE$ Money,” “YES Lease,” “YE$ Lease,” and our logos, which are protected under applicable intellectual property laws and are the property of Conn’s, Inc. This report also contains trademarks, service marks, trade names and copyrights of other companies, which are the property of their respective owners. Solely for convenience, trademarks and trade names referred to in this Quarterly Report may appear without the ® or TM symbols, but such references are not intended to indicate, in any way, that we will not assert, to the fullest extent under applicable law, our rights or the rights of the applicable licensor to these trademarks and trade names.

References to “we,” “our,” “us,” “the Company,” “Conn’s” or “CONN” refer to Conn’s, Inc. and, as apparent from the context, its consolidated bankruptcy-remote variable-interest entities (“VIEs”), and its wholly-owned subsidiaries.

Table of Contents

PART I. FINANCIAL INFORMATION

ITEM 1. FINANCIAL STATEMENTS

CONN’S, INC. AND SUBSIDIARIES

CONDENSED CONSOLIDATED BALANCE SHEETS

(~~unaudited and~~ dollars in thousands, except per share amounts)


		April 30, 2021		January 31, 2021			April 30, 2022		January 31, 2022
Assets	Assets					Assets	(unaudited)
Current assets:	Current assets:					Current assets:
Cash and cash equivalents	Cash and cash equivalents	$	6,568	$	9,703	Cash and cash equivalents	$	10,456	$	7,707
Restricted cash (includes VIE balances of $49,597 and $48,622, respectively)		51,647		50,557
Customer accounts receivable, net of allowances (includes VIE balances of $213,614 and $259,811, respectively)		457,215		478,734
Restricted cash (includes VIE balances of $30,868 and $29,872, respectively)						Restricted cash (includes VIE balances of $30,868 and $29,872, respectively)	32,926		31,930
Customer accounts receivable, net of allowances (includes VIE balances of $183,709 and $212,259, respectively)						Customer accounts receivable, net of allowances (includes VIE balances of $183,709 and $212,259, respectively)	434,639		455,787
Other accounts receivable	Other accounts receivable	50,249		61,716		Other accounts receivable	58,911		63,055
Inventories	Inventories	202,900		196,463		Inventories	255,648		246,826
Income taxes receivable	Income taxes receivable	34,485		38,059		Income taxes receivable	4,501		6,745
Prepaid expenses and other current assets	Prepaid expenses and other current assets	10,948		8,831		Prepaid expenses and other current assets	10,361		8,756
Total current assets	Total current assets	814,012		844,063		Total current assets	807,442		820,806
Long-term portion of customer accounts receivable, net of allowances (includes VIE balances of $119,245 and $184,304, respectively)		404,335		430,749
Long-term portion of customer accounts receivable, net of allowances (includes VIE balances of $114,619 and $167,905, respectively)						Long-term portion of customer accounts receivable, net of allowances (includes VIE balances of $114,619 and $167,905, respectively)	407,072		432,431
Property and equipment, net	Property and equipment, net	186,613		190,962		Property and equipment, net	208,619		192,763
Operating lease right-of-use assets	Operating lease right-of-use assets	260,672		265,798		Operating lease right-of-use assets	253,100		256,267
Deferred income taxes		0		9,448
Other assets	Other assets	16,530		14,064		Other assets	51,500		52,199
Total assets	Total assets	$	1,682,162	$	1,755,084	Total assets	$	1,727,733	$	1,754,466
Liabilities and Stockholders’ Equity	Liabilities and Stockholders’ Equity					Liabilities and Stockholders’ Equity
Current liabilities:	Current liabilities:					Current liabilities:
Current finance lease obligations	Current finance lease obligations	$	898	$	934	Current finance lease obligations	$	882	$	889
Accounts payable	Accounts payable	64,947		69,367		Accounts payable	71,659		74,705
Accrued compensation and related expenses	Accrued compensation and related expenses	25,383		24,944		Accrued compensation and related expenses	19,490		36,677
Accrued expenses	Accrued expenses	57,893		58,046		Accrued expenses	78,813		73,035
Operating lease liability - current	Operating lease liability - current	51,102		44,011		Operating lease liability - current	56,546		54,534
Income taxes payable	Income taxes payable	1,843		1,447		Income taxes payable	3,378		3,007
Deferred revenues and other credits	Deferred revenues and other credits	15,452		13,007		Deferred revenues and other credits	14,494		15,569
Total current liabilities	Total current liabilities	217,518		211,756		Total current liabilities	245,262		258,416
Operating lease liability - non current	Operating lease liability - non current	345,544		354,598		Operating lease liability - non current	325,771		330,439
Long-term debt and finance lease obligations (includes VIE balances of $340,575 and $411,551, respectively)		492,055		608,635
Long-term debt and finance lease obligations (includes VIE balances of $266,357 and $367,925, respectively)						Long-term debt and finance lease obligations (includes VIE balances of $266,357 and $367,925, respectively)	572,350		522,149
Deferred tax liability						Deferred tax liability	7,116		7,351
Other long-term liabilities	Other long-term liabilities	23,271		22,940		Other long-term liabilities	22,843		21,292
Total liabilities	Total liabilities	1,078,388		1,197,929		Total liabilities	1,173,342		1,139,647
Commitments and contingencies		0		0
Commitments and contingencies (Note 5)						Commitments and contingencies (Note 5)	0		0
Stockholders’ equity:	Stockholders’ equity:					Stockholders’ equity:
Preferred stock ($0.01 par value, 1,000,000 shares authorized; NaN issued or outstanding)		0		0
Common stock ($0.01 par value, 100,000,000 shares authorized; 32,845,022 and 32,711,623 shares issued, respectively)		328		327
Treasury stock (at cost; 3,485,441 shares and $3,485,441 shares, respectively)		(66,290)		(66,290)
Preferred stock ($0.01 par value, 1,000,000 shares authorized; none issued or outstanding)						Preferred stock ($0.01 par value, 1,000,000 shares authorized; none issued or outstanding)	—		—
Common stock ($0.01 par value, 100,000,000 shares authorized; 33,192,277 and 33,015,053 shares issued, respectively)						Common stock ($0.01 par value, 100,000,000 shares authorized; 33,192,277 and 33,015,053 shares issued, respectively)	332		330
Treasury stock (at cost; 9,404,920 shares and 6,088,920 shares issued, respectively)						Treasury stock (at cost; 9,404,920 shares and 6,088,920 shares issued, respectively)	(193,370)		(125,145)
Additional paid-in capital	Additional paid-in capital	133,328		132,108		Additional paid-in capital	141,993		140,419
Retained earnings	Retained earnings	536,408		491,010		Retained earnings	605,436		599,215
Total stockholders’ equity	Total stockholders’ equity	603,774		557,155		Total stockholders’ equity	554,391		614,819
Total liabilities and stockholders’ equity	Total liabilities and stockholders’ equity	$	1,682,162	$	1,755,084	Total liabilities and stockholders’ equity	$	1,727,733	$	1,754,466

See notes to condensed consolidated financial statements.

Table of Contents

CONN’S, INC. AND SUBSIDIARIES

CONDENSED CONSOLIDATED STATEMENTS OF OPERATIONS

(unaudited and dollars in thousands, except per share amounts)


		Three Months Ended April 30,					Three Months Ended April 30,
		2021		2020			2022		2021
Revenues:	Revenues:					Revenues:
Product sales	Product sales	$	269,211	$	207,198	Product sales	$	249,973	$	269,211
Repair service agreement commissions	Repair service agreement commissions	19,131		20,101		Repair service agreement commissions	19,836		19,131
Service revenues	Service revenues	2,954		3,031		Service revenues	2,455		2,954
Total net sales	Total net sales	291,296		230,330		Total net sales	272,264		291,296
Finance charges and other revenues	Finance charges and other revenues	72,406		86,830		Finance charges and other revenues	67,557		72,406
Total revenues	Total revenues	363,702		317,160		Total revenues	339,821		363,702
Costs and expenses:	Costs and expenses:					Costs and expenses:
Cost of goods sold	Cost of goods sold	184,879		147,014		Cost of goods sold	178,382		184,879
Selling, general and administrative expense	Selling, general and administrative expense	126,049		113,007		Selling, general and administrative expense	132,783		126,049
Provision for bad debts		(17,136)		117,326
Charges and credits		0		2,055
Provision (benefit) for bad debts						Provision (benefit) for bad debts	14,731		(17,136)
Total costs and expenses	Total costs and expenses	293,792		379,402		Total costs and expenses	325,896		293,792
Operating income (loss)		69,910		(62,242)
Operating income						Operating income	13,925		69,910
Interest expense	Interest expense	9,204		14,993		Interest expense	5,521		9,204
Loss on extinguishment of debt	Loss on extinguishment of debt	1,218		0		Loss on extinguishment of debt	—		1,218
Income (loss) before income taxes		59,488		(77,235)
Provision (benefit) for income taxes		14,090		(21,033)
Net income (loss)		$	45,398	$	(56,202)
Income (loss) per share:
Income before income taxes						Income before income taxes	8,404		59,488
Provision for income taxes						Provision for income taxes	2,183		14,090
Net income						Net income	$	6,221	$	45,398
Income per share:						Income per share:
Basic	Basic	$	1.55	$	(1.95)	Basic	$	0.25	$	1.55
Diluted	Diluted	$	1.52	$	(1.95)	Diluted	$	0.25	$	1.52
Weighted average common shares outstanding:	Weighted average common shares outstanding:					Weighted average common shares outstanding:
Basic	Basic	29,324,052		28,822,396		Basic	24,801,987		29,324,052
Diluted	Diluted	29,881,407		28,822,396		Diluted	25,313,613		29,881,407

See notes to condensed consolidated financial statements.

Table of Contents

CONN’S, INC. AND SUBSIDIARIES

CONDENSED CONSOLIDATED STATEMENTS OF STOCKHOLDERS’ EQUITY

(unaudited and in thousands, except for number of shares)


					Additional Paid-in Capital																								Additional Paid-in Capital
		Common Stock					Retained Earnings			Treasury Stock										Common Stock											Retained Earnings			Treasury Stock
		Shares	Amount					Shares			Amount			Total			Shares					Amount										Shares			Amount		Total
Balance January 31, 2021		32,711,623	$	327				$	132,108		$	491,010		(3,485,441)				$	(66,290)				$	557,155
Balance January 31, 2022																					Balance January 31, 2022	33,015,053				$	330		$	140,419		$	599,215		(6,088,920)		$	(125,145)		$	614,819
Exercise of options and vesting of restricted stock, net of withholding tax	Exercise of options and vesting of restricted stock, net of withholding tax	115,159	1				(999)			—			—			—					(998)		Exercise of options and vesting of restricted stock, net of withholding tax		163,032			2			(2,029)			—		—			—			(2,027)
Issuance of common stock under Employee Stock Purchase Plan	Issuance of common stock under Employee Stock Purchase Plan	18,240	—		180			—			—			—				180			Issuance of common stock under Employee Stock Purchase Plan	14,192				—			194			—			—		—			194
Stock-based compensation	Stock-based compensation	—	—		2,039			—			—			—				2,039			Stock-based compensation	—				—			3,409			—			—		—			3,409
Common stock repurchase																					Common stock repurchase	—				—			—			—			(3,316,000)		(68,225)			(68,225)
Net income	Net income	—	—		—			45,398			—			—				45,398			Net income	—				—			—			6,221			—		—			6,221
Balance April 30, 2021		32,845,022	$	328	$	133,328		$	536,408		(3,485,441)			$	(66,290)			$	603,774
Balance April 30, 2022																					Balance April 30, 2022	33,192,277				$	332		$	141,993		$	605,436		(9,404,920)		$	(193,370)		$	554,391

Additional Paid-in Capital
Common Stock Retained Earnings Treasury Stock
Shares Amount Shares Amount Total
Balance January 31, 2020 32,125,055 $ 321 $ 122,513 $ 570,636 (3,485,441) $ (66,290) $ 627,180
Adoption of ASU 2016-13 — — — (76,491) — — (76,491)
Exercise of options and vesting of restricted stock, net of withholding tax 321,468 3 (1,288) — — — (1,285)
Issuance of common stock under Employee Stock Purchase Plan 47,450 1 176 — — — 177
Stock-based compensation — — 2,430 — — — 2,430
Net loss — — — (56,202) — — (56,202)
Balance April 30, 2020 32,493,973 $ 325 $ 123,831 $ 437,943 (3,485,441) $ (66,290) $ 495,809


				Additional Paid-in Capital
	Common Stock					Retained Earnings		Treasury Stock
	Shares	Amount						Shares	Amount		Total
Balance January 31, 2021	32,711,623	$	327	$	132,108	$	491,010	(3,485,441)	$	(66,290)	$	557,155
Exercise of options and vesting of restricted stock, net of withholding tax	115,159	1		(999)		—		—	—		(998)
Issuance of common stock under Employee Stock Purchase Plan	18,240	—		180		—		—	—		180
Stock-based compensation	—	—		2,039		—		—	—		2,039
Net income	—	—		—		45,398		—	—		45,398
Balance April 30, 2021	32,845,022	$	328	$	133,328	$	536,408	(3,485,441)	$	(66,290)	$	603,774

See notes to condensed consolidated financial statements.

Table of Contents

CONN’S, INC. AND SUBSIDIARIES

CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS

(unaudited and in thousands)


		Three Months Ended April 30,					Three Months Ended April 30,
		2021		2020			2022		2021
Cash flows from operating activities:	Cash flows from operating activities:					Cash flows from operating activities:
Net income (loss)		$	45,398	$	(56,202)
Net income						Net income	$	6,221	$	45,398
Adjustments to reconcile net income to net cash from operating activities:	Adjustments to reconcile net income to net cash from operating activities:					Adjustments to reconcile net income to net cash from operating activities:
Depreciation	Depreciation	11,342		9,817		Depreciation	11,429		11,342
Change in right-of-use asset	Change in right-of-use asset	8,335		7,534		Change in right-of-use asset	9,601		8,335
Amortization of debt issuance costs	Amortization of debt issuance costs	1,963		2,049		Amortization of debt issuance costs	1,440		1,963
Provision for bad debts and uncollectible interest		(9,612)		137,456
Provision (benefit) for bad debts and uncollectible interest						Provision (benefit) for bad debts and uncollectible interest	24,072		(9,612)
Stock-based compensation expense	Stock-based compensation expense	2,039		2,430		Stock-based compensation expense	3,409		2,039
Charges, net of credits		0		2,055
Deferred income taxes	Deferred income taxes	9,448		(5,975)		Deferred income taxes	(235)		9,448
Loss on extinguishment of debt	Loss on extinguishment of debt	1,218		0		Loss on extinguishment of debt	—		1,218
Loss on disposal of property and equipment	Loss on disposal of property and equipment	265		0		Loss on disposal of property and equipment	310		265
Tenant improvement allowances received from landlords	Tenant improvement allowances received from landlords	7,605		3,969		Tenant improvement allowances received from landlords	5,062		7,605
Change in operating assets and liabilities:	Change in operating assets and liabilities:					Change in operating assets and liabilities:
Customer accounts receivable	Customer accounts receivable	57,563		22,999		Customer accounts receivable	22,706		57,563
Other accounts receivables	Other accounts receivables	11,449		15,722		Other accounts receivables	3,874		11,449
Inventories	Inventories	(6,438)		14,833		Inventories	(8,822)		(6,438)
Other assets	Other assets	(1,880)		2,985		Other assets	(1,342)		(1,880)
Accounts payable	Accounts payable	(4,421)		12,884		Accounts payable	(3,046)		(4,421)
Accrued expenses	Accrued expenses	2,529		4,258		Accrued expenses	(16,501)		2,529
Operating leases	Operating leases	(12,777)		(10,514)		Operating leases	(14,153)		(12,777)
Income taxes	Income taxes	4,591		(14,748)		Income taxes	2,424		4,591
Deferred revenues and other credits	Deferred revenues and other credits	2,156		972		Deferred revenues and other credits	667		2,156
Net cash provided by operating activities	Net cash provided by operating activities	130,773		152,524		Net cash provided by operating activities	47,116		130,773
Cash flows from investing activities:	Cash flows from investing activities:					Cash flows from investing activities:
Purchases of property and equipment	Purchases of property and equipment	(9,457)		(16,682)		Purchases of property and equipment	(18,957)		(9,457)
Net cash used in investing activities	Net cash used in investing activities	(9,457)		(16,682)		Net cash used in investing activities	(18,957)		(9,457)
Cash flows from financing activities:	Cash flows from financing activities:					Cash flows from financing activities:
Proceeds from issuance of asset-backed notes	Proceeds from issuance of asset-backed notes	62,900		0		Proceeds from issuance of asset-backed notes	—		62,900
Payments on asset-backed notes	Payments on asset-backed notes	(134,504)		(161,534)		Payments on asset-backed notes	(102,639)		(134,504)
Borrowings under revolving credit facility	Borrowings under revolving credit facility	397,151		591,424		Borrowings under revolving credit facility	376,386		397,151
Payments on revolving credit facility	Payments on revolving credit facility	(302,651)		(284,524)		Payments on revolving credit facility	(224,386)		(302,651)
Payments of debt issuance costs and amendment fees	Payments of debt issuance costs and amendment fees	(3,940)		(4)		Payments of debt issuance costs and amendment fees	(22)		(3,940)
Proceeds from stock issued under employee benefit plans	Proceeds from stock issued under employee benefit plans	180		177		Proceeds from stock issued under employee benefit plans	194		180
Tax payments associated with equity-based compensation transactions	Tax payments associated with equity-based compensation transactions	(998)		(1,285)		Tax payments associated with equity-based compensation transactions	(2,029)		(998)
Payment for extinguishment of debt		(141,278)		0
Payment from extinguishment of debt						Payment from extinguishment of debt	—		(141,278)
Purchase of treasury stock						Purchase of treasury stock	(71,696)		—
Other	Other	(221)		(159)		Other	(222)		(221)
Net cash provided by (used in) financing activities		(123,361)		144,095
Net cash used in financing activities						Net cash used in financing activities	(24,414)		(123,361)
Net change in cash, cash equivalents and restricted cash	Net change in cash, cash equivalents and restricted cash	(2,045)		279,937		Net change in cash, cash equivalents and restricted cash	3,745		(2,045)
Cash, cash equivalents and restricted cash, beginning of period	Cash, cash equivalents and restricted cash, beginning of period	60,260		80,855		Cash, cash equivalents and restricted cash, beginning of period	39,637		60,260
Cash, cash equivalents and restricted cash, end of period	Cash, cash equivalents and restricted cash, end of period	$	58,215	$	360,792	Cash, cash equivalents and restricted cash, end of period	$	43,382	$	58,215
Non-cash investing and financing activities:	Non-cash investing and financing activities:					Non-cash investing and financing activities:
Right-of-use assets obtained in exchange for new finance lease liabilities	Right-of-use assets obtained in exchange for new finance lease liabilities	$	44	$	757	Right-of-use assets obtained in exchange for new finance lease liabilities	$	1	$	44
Right-of-use assets obtained in exchange for new operating lease liabilities	Right-of-use assets obtained in exchange for new operating lease liabilities	$	5,209	$	38,239	Right-of-use assets obtained in exchange for new operating lease liabilities	$	11,055	$	5,209
Property and equipment purchases not yet paid	Property and equipment purchases not yet paid	$	5,646	$	11,965	Property and equipment purchases not yet paid	$	17,696	$	5,646
Accrual for purchase of treasury stock						Accrual for purchase of treasury stock	$	(3,471)	$	—
Supplemental cash flow data:	Supplemental cash flow data:					Supplemental cash flow data:
Cash interest paid	Cash interest paid	$	6,734	$	8,608	Cash interest paid	$	3,613	$	6,734
Cash income taxes paid (refunded), net	Cash income taxes paid (refunded), net	$	51	$	(310)	Cash income taxes paid (refunded), net	$	—	$	51

See notes to condensed consolidated financial statements.

Table of Contents

CONN’S, INC. AND SUBSIDIARIES

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS

1. Summary of Significant Accounting Policies

Business. Conn’s, Inc., a Delaware corporation, is a holding company with no independent assets or operations other than its investments in its subsidiaries. References to “we,” “our,” “us,” “the Company,” “Conn’s” or “CONN” refer to Conn’s, Inc. and, as apparent from the context, its subsidiaries. Conn’s is a leading specialty retailer that offers a broad selection of quality, branded durable consumer goods and related services in addition to proprietary credit solutions for its core credit-constrained consumers. We operate an integrated and scalable business through our retail stores and website. Our complementary product offerings include furniture and mattresses, home appliances, consumer electronics and home office products from leading global brands across a wide range of price points. Our credit offering provides financing solutions to a large, under-served population of credit-constrained consumers who typically have limited credit alternatives.

We operate 2 reportable segments: retail and credit. Our retail stores bear the “Conn’s HomePlus” name with all of our stores providing the same products and services to a common customer group. Our stores follow the same procedures and methods in managing their operations. Our retail business and credit business are operated independently from each other. The credit segment is dedicated to providing short- and medium-term financing to our retail customers. The retail segment is not involved in credit approval decisions or collection efforts. Our management evaluates performance and allocates resources based on the operating results of the retail and credit segments.

Basis of Presentation. The accompanying unaudited Condensed Consolidated Financial Statements of Conn’s, Inc. and its wholly-owned subsidiaries, including its Variable Interest Entities (“VIEs”), have been prepared by management in accordance with U.S. generally accepted accounting principles (“GAAP”) and prevailing industry practice for interim financial information and with the instructions to Form 10-Q and Article 10 of Regulation S-X. Accordingly, we do not include all of the information and footnotes required by GAAP for complete financial statements. The accompanying financial statements reflect all adjustments that are, in the opinion of management, necessary for a fair presentation of the results for the interim periods presented. All such adjustments are of a normal recurring nature. The condensed consolidated financial position, results of operations and cash flows for these interim periods are not necessarily indicative of the results that may be expected in future periods. The balance sheet at January 31, ~~2021~~2022 has been derived from the audited financial statements at that date. The financial statements should be read in conjunction with the audited consolidated financial statements and the notes thereto included in our Annual Report on Form 10-K for the fiscal year ended January 31, ~~2021~~2022 (the ~~“2021~~“2022 Form 10-K”) filed with the United States Securities and Exchange Commission (the “SEC”) on March ~~31, 2021.~~29, 2022.

Fiscal Year. Our fiscal year ends on January 31. References to a fiscal year refer to the calendar year in which the fiscal year ends.

Principles of Consolidation. The Condensed Consolidated Financial Statements include the accounts of Conn’s, Inc. and its wholly-owned subsidiaries. All material intercompany transactions and balances have been eliminated in consolidation.

Variable Interest Entities. VIEs are consolidated if the Company is the primary beneficiary. The primary beneficiary of a VIE is the party that has (i) the power to direct the activities that most significantly impact the performance of the VIE and (ii) the obligation to absorb losses or the right to receive benefits that could potentially be significant to the VIE.

We securitize customer accounts receivables by transferring the receivables to various bankruptcy-remote VIEs. We retain the servicing of the securitized portfolio and have a variable interest in each corresponding VIE by holding the residual equity. We have determined that we are the primary beneficiary of each respective VIE because (i) our servicing responsibilities for the securitized portfolio give us the power to direct the activities that most significantly impact the performance of the VIE and (ii) our variable interest in the VIE gives us the obligation to absorb losses and the right to receive residual returns that potentially could be significant. As a result, we consolidate the respective VIEs within our Condensed Consolidated Financial Statements.

Refer to Note 5,4, Debt and Financing Lease Obligations, and Note 7,6, Variable Interest Entities, for additional information.

Use of Estimates. The preparation of financial statements in accordance with GAAP requires management to make informed judgments and estimates that affect the reported amounts of assets, liabilities, revenues and expenses, and the disclosure of contingent assets and liabilities. Changes in facts and circumstances or additional information may result in revised estimates, and actual results may differ, even significantly, from these estimates. Management evaluates its estimates and related assumptions regularly, including those related to the allowance for doubtful accounts and allowances for no-interest option credit programs, which are particularly sensitive given the size of our customer portfolio balance.

Cash and Cash Equivalents. As of April 30, ~~2021~~2022 and January 31, ~~2021,~~2022, cash and cash equivalents included cash and credit card deposits in transit. Credit card deposits in transit included in cash and cash equivalents were ~~$4.9~~$7.8 million and ~~$7.9~~$5.2 million as of April 30, ~~2021~~2022 and January 31, ~~2021,~~2022, respectively.

CONN’S, INC. AND SUBSIDIARIES

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS

Restricted Cash. The restricted cash balance as of April 30, ~~2021~~2022 and January 31, ~~2021~~2022 includes ~~$42.6~~$26.7 million and ~~$41.6~~$25.7 million, respectively, of cash we collected as servicer on the securitized receivables that was subsequently remitted to the VIEs and ~~$7.0~~$4.2 million and ~~$7.0~~$4.2 million, respectively, of cash held by the VIEs as additional collateral for the asset-backed notes.

Customer Accounts Receivable. Customer accounts receivable reported in the Condensed Consolidated Balance Sheet includes total receivables managed, including both those transferred to the VIEs and those not transferred to the VIEs. Customer accounts receivable are recognized at the time the customer takes possession of the product. Expected lifetime losses on customer accounts receivable are recognized upon origination through an allowance for credit losses account that is deducted from the customer account receivable balance and presented net. Customer accounts receivable include the net of unamortized deferred fees charged to customers and origination costs. Customer receivables are considered delinquent if a payment has not been received on the scheduled due date. Accounts that are delinquent more than 209 days as of the end of a month are charged-off against the allowance for doubtful accounts along with interest accrued subsequent to the last payment.

In an effort to mitigate losses on our accounts receivable, we may make loan modifications to a borrower experiencing financial difficulty. The loan modifications are intended to maximize net cash flow after expenses and avoid the need to exercise legal remedies available to us. We may extend or “re-age” a portion of our customer accounts, which involves modifying the payment terms to defer a portion of the cash payments due. Our re-aging of customer accounts does not change the interest rate or the total principal amount due from the customer and typically does not reduce the monthly contractual payments. To a much lesser extent, we may provide the customer the ability to refinance their account, which typically does not change the interest rate or the total principal amount due from the customer but does reduce the monthly contractual payments and extend the term. We consider accounts that have been re-aged in excess of three months or refinanced as Troubled Debt Restructurings (“TDR” or “Restructured Accounts”).

On March 27, 2020 the Coronavirus Aid, Relief and Economic Security Act (“CARES Act”) was signed into law to address the economic impact of the COVID-19 pandemic. Under the CARES Act, modifications deemed to be COVID-19 related are not considered a TDR if the loan was current (not more than 30 days past due as of March 31, 2020) and the deferral was executed between April 1, 2020 and the earlier of 60 days after the termination of the COVID-19 national emergency or December 31, 2020. In response to the CARES Act, the Company implemented short-term deferral programs for our customers. The carrying value of the customer receivables on accounts which were current prior to receiving a COVID-19 related deferment was $44.5 million and $65.2 million as of April 30, 2021 and January 31, 2021, respectively.

Interest Income on Customer Accounts Receivable. Interest income, which includes interest income and amortization of deferred fees and origination costs, is recorded using the interest method and is reflected in finance charges and other revenues. Typically, interest income is recorded until the customer account is paid off or charged-off and we provide an allowance for estimated uncollectible interest. We reserve for interest that is more than 60 days past due. Any contractual interest income received from customers in excess of the interest income calculated using the interest method is recorded as deferred revenue on our balance sheets. At April 30, ~~2021~~2022 and January 31, ~~2021,~~2022, there was $8.5 million and ~~$8.9~~$8.6 million, respectively, of deferred interest included in deferred revenues and other credits and other long-term liabilities. The deferred interest will ultimately be brought into income as the accounts pay off or charge-off.

We offer a 12-month no-interest option program. If the customer is delinquent in making a scheduled monthly payment or does not repay the principal in full by the end of the no-interest option program period (grace periods are provided), the account does not qualify for the no-interest provision and none of the interest earned is waived. Interest income is recognized based on estimated accrued interest earned to date on all no-interest option finance programs with an offsetting reserve for those customers expected to satisfy the requirements of the program based on our historical experience.

We recognize interest income on TDR accounts using the interest income method, which requires reporting interest income equal to the increase in the net carrying amount of the loan attributable to the passage of time. Cash proceeds and other adjustments are applied to the net carrying amount such that it equals the present value of expected future cash flows.

We place accounts in non-accrual status when legally required. Payments received on non-accrual loans are applied to principal and reduce the balance of the loan. At April 30, ~~2021~~2022 and January 31, ~~2021,~~2022, the carrying value of customer accounts receivable in non-accrual status was ~~$6.9~~$6.6 million and ~~$8.5~~$5.9 million, respectively. At April 30, ~~2021~~2022 and January 31, ~~2021,~~2022, the carrying value of customer accounts receivable that were past due 90 days or more and still accruing interest totaled ~~$75.7~~$80.8 million and ~~$111.5~~$84.1 million, respectively. At April 30, ~~2021~~2022 and January 31, ~~2021,~~2022, the carrying value of customer accounts receivable in a bankruptcy status that were less than 60 days past due of ~~$4.1~~$6.1 million and ~~$5.2~~$5.5 million, respectively, were included within the customer receivables balance carried in non-accrual status.

Allowance for Doubtful Accounts. The determination of the amount of the allowance for credit losses is, by nature, highly complex and subjective. Future events that are inherently uncertain could result in material changes to the level of the allowance for credit losses. General economic conditions, changes to state or federal regulations and a variety of other factors that affect the ability of borrowers to service their debts or our ability to collect will impact the future performance of the portfolio.

~~CONN’S, INC. AND SUBSIDIARIES~~

~~NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS~~

We establish an allowance for credit losses, including estimated uncollectible interest, to cover expected credit losses on our customer accounts receivable resulting from the failure of customers to make contractual payments. Our customer accounts receivable portfolio balance consists of a large number of relatively small, homogeneous accounts. None of our accounts are large enough to warrant individual evaluation for impairment. The allowance for credit losses is measured on a collective (pool) basis where similar risk characteristics exist. The allowance for credit losses is determined for each pool and added to the pool’s carrying amount to establish a new amortized cost basis.

CONN’S, INC. AND SUBSIDIARIES

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS

We use a risk-based, pool-level segmentation framework to calculate the expected loss rate. This framework is based on our historical gross charge-off history. In addition to adjusted historical gross charge-off rates, estimates of post-charge-off recoveries, including cash payments from customers, sales tax recoveries from taxing jurisdictions, and payments received under credit insurance and repair service agreement (“RSA”) policies are also considered. We also consider forward-looking economic forecasts based on a statistical analysis of economic factors (specifically, forecast of unemployment rates over the reasonable and supportable forecasting period). To the extent that situations and trends arise which are not captured in our model, management will layer on additional qualitative adjustments.

Pursuant to ASC 326 requirements, the Company uses a 24-month reasonable and supportable forecast period for the customer accounts receivable portfolio. We estimate losses beyond the 24-month forecast period based on historic loss rates experienced over the life of our historic loan portfolio by loan pool type. We revisit our measurement methodology and assumption annually, or more frequently if circumstances warrant.

As of April 30, ~~2021~~2022 and January 31, ~~2021,~~2022, the balance of allowance for doubtful accounts and uncollectible interest for non-TDR customer receivables was ~~$166.4~~$152.4 million and ~~$219.7~~$165.0 million, respectively. As of April 30, ~~2021~~2022 and January 31, ~~2021,~~2022, the amount included in the allowance for doubtful accounts associated with principal and interest on TDR accounts was ~~$60.9~~$37.2 million and ~~$78.3~~$44.0 million, respectively.

Debt Issuance Costs. Costs that are direct and incremental to debt issuance are deferred and amortized to interest expense using the effective interest method over the expected life of the debt. All other costs related to debt issuance are expensed as incurred. We present debt issuance costs associated with long-term debt as a reduction of the carrying amount of the debt. Unamortized costs related to the Revolving Credit Facility, as defined in Note 5,4, Debt and Financing Lease Obligations, are included in other assets on our Condensed Consolidated Balance Sheet and were ~~$6.3~~$4.7 million and ~~$3.5~~$5.1 million as of April 30, ~~2021~~2022 and January 31, ~~2021,~~2022, respectively.

Loss on Extinguishment. During the three month period ended April 30, 2021, we incurred a loss of $1.0 million related to the retirement of the remaining $141.2 million aggregate principal amount of our 7.25% Senior Notes due 2022 ~~(“Senior Notes”)~~ and a loss of $0.2 million related to the amendment of our Fifth Amended and Restated Loan and Security Agreement.

Income Taxes. For the three months ended April 30, ~~2021~~2022 and ~~2020,~~2021, we utilized the estimated annual effective tax rate based on our estimated fiscal year ~~2022~~2023 and ~~2021~~2022 pre-tax income, respectively, in determining income tax expense.

Provision for income taxes for interim periods is based on an estimated annual income tax rate, adjusted for discrete tax items. As a result, our interim effective tax rates may vary significantly from the statutory tax rate and the annual effective tax rate.

For the three months ended April 30, ~~2021~~2022 and ~~2020,~~2021, the effective tax rate was ~~23.7%~~26.0% and ~~27.2%~~23.7%, respectively. The primary factor affecting the ~~decrease~~increase in our effective tax rate for the three months ended April 30, ~~2021~~2022 was the impact of ~~the tax loss carryback provisions of the CARES Act that was reflected in the prior period.~~increased state taxes.

Stock-based Compensation. During the three months ended April 30, ~~2021,~~2022, the Company granted performance stock awards (“PSUs”) and restricted stock awards (“RSUs”). The awards had a combined aggregate grant date fair value of ~~$8.3~~$14.7 million. The PSUs will vest in fiscal year 2025, if at all, upon certification by the Compensation Committee of the Board of Directors of satisfaction of certain total stockholder return performance conditions over the three fiscal years commencing with fiscal year ~~2022.~~2023. The RSUs will vest ratably, over periods of three ~~years to four~~ years from the date of grant.

Stock-based compensation expense is recorded, net of actual forfeitures, for share-based compensation awards over the requisite service period using the straight-line method. For equity-classified share-based compensation awards, expense is recognized based on the grant-date fair value. For stock option grants, we use the Black-Scholes model to determine fair value. For grants of restricted stock units, the fair value of the grant is the market value of our stock at the date of issuance. For grants of performance-based restricted stock units, the fair value is the market value of our stock at the date of issuance adjusted for the market condition using a Monte Carlo model.

CONN’S, INC. AND SUBSIDIARIES

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS

The following table sets forth the RSUs and PSUs granted during the three months ended April 30, ~~2021~~2022 and ~~2020:~~2021:


		Three Months Ended April 30,					Three Months Ended April 30,
		2021		2020			2022		2021
RSUs (1)	RSUs (1)	340,644		520,421		RSUs (1)	394,380		340,644
PSUs (2)	PSUs (2)	152,349		270,828		PSUs (2)	176,509		152,349
Total stock awards granted	Total stock awards granted	492,993		791,249		Total stock awards granted	570,889		492,993
Aggregate grant date fair value (in thousands)	Aggregate grant date fair value (in thousands)	$	8,288	$	7,207	Aggregate grant date fair value (in thousands)	$	14,691	$	8,288

(1)The RSUs issued during the three months ended April 30, ~~2021~~2022 and ~~2020~~2021 are scheduled to vest ratably over periods of three years to four years from the date of grant.

(2)The weighted-average assumptions used in the Monte Carlo model for the PSUs granted during the three months ended April 30, ~~2021~~2022 included expected volatility of ~~83.0%~~78.0%-80.0%, an expected term of 3 years and risk-free interest rate of ~~0.17%~~1.39%-2.58%. ~~NaN~~No dividend yield was included in the weighted-average assumptions for the PSUs granted during the three months ended April 30, ~~2021.~~2022. The weighted-average assumptions used in the Monte Carlo model for the PSUs granted during the three months ended April 30, ~~2020~~2021 included expected volatility of ~~60.0%~~83.0%, an expected term of 3 years and risk-free interest rate of ~~1.42%~~0.17%. No dividend yield was included in the weighted average assumptions for the PSUs granted during the three months ended April 30, ~~2020.~~2021.

For the three months ended April 30, ~~2021~~2022 and ~~2020,~~2021, stock-based compensation expense was ~~$2.0~~$3.4 million and ~~$2.4~~$2.0 million, respectively.

Earnings ~~(loss)~~ per Share. Basic earnings ~~(loss)~~ per share for a particular period is calculated by dividing net income ~~(loss)~~ by the weighted-average number of common shares outstanding during the period. Diluted earnings per share includes the dilutive effects of any stock options, RSUs and PSUs, which are calculated using the treasury-stock method. The following table sets forth the shares outstanding for the earnings per share calculations:


		Three Months Ended April 30,			Three Months Ended April 30,
		2021	2020		2022	2021
Weighted-average common shares outstanding - Basic	Weighted-average common shares outstanding - Basic	29,324,052	28,822,396	Weighted-average common shares outstanding - Basic	24,801,987	29,324,052
Dilutive effect of stock options, PSUs and RSUs	Dilutive effect of stock options, PSUs and RSUs	557,355	0	Dilutive effect of stock options, PSUs and RSUs	511,626	557,355
Weighted-average common shares outstanding - Diluted	Weighted-average common shares outstanding - Diluted	29,881,407	28,822,396	Weighted-average common shares outstanding - Diluted	25,313,613	29,881,407

For the three months ended April 30, ~~2021~~2022 and ~~2020,~~2021, the weighted average number of stock options, RSUs and PSUs not included in the calculation due to their anti-dilutive effect, was ~~1,033,650~~901,546 and ~~1,832,902,~~1,033,650, respectively.

Fair Value of Financial Instruments. Fair value is defined as the price that would be received to sell an asset or paid to transfer a liability in an orderly transaction between market participants at the measurement date. Assets and liabilities recorded at fair value are categorized using defined hierarchical levels related to subjectivity associated with the inputs to fair value measurements as follows:

•Level 1 – Inputs represent unadjusted quoted prices in active markets for identical assets or liabilities.

•Level 2 – Inputs other than quoted prices included within Level 1 that are observable for the asset or liability, either directly or indirectly (for example, quoted market prices for similar assets or liabilities in active markets or quoted market prices for identical assets or liabilities in markets not considered to be active, inputs other than quoted prices that are observable for the asset or liability, or market-corroborated inputs).

•Level 3 – Inputs that are not observable from objective sources such as our internally developed assumptions used in pricing an asset or liability (for example, an estimate of future cash flows used in our internally developed present value of future cash flows model that underlies the fair-value measurement).

In determining fair value, we use observable market data when available, or models that incorporate observable market data. When we are required to measure fair value and there is not a market-observable price for the asset or liability or for a similar asset or liability, we use the cost or income approach depending on the quality of information available to support management’s assumptions. The cost approach is based on management’s best estimate of the current asset replacement cost. The income approach is based on management’s best assumptions regarding expectations of future net cash flows and discounts the expected cash flows using a commensurate risk-adjusted discount rate. Such evaluations involve significant judgment, and the results are based on expected future events or conditions such as sales prices, economic and regulatory climates, and other

CONN’S, INC. AND SUBSIDIARIES

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS

factors, most of which are often outside of management’s control. However, we believe assumptions used reflect a market participant’s view of long-term prices, costs, and other factors and are consistent with assumptions used in our business plans and investment decisions.

In arriving at fair-value estimates, we use relevant observable inputs available for the valuation technique employed. If a fair-value measurement reflects inputs at multiple levels within the hierarchy, the fair-value measurement is characterized based on the lowest level of input that is significant to the fair-value measurement.

The fair value of cash and cash equivalents, restricted cash and accounts payable approximate their carrying amounts because of the short maturity of these instruments. The fair value of customer accounts receivable, determined using a Level 3 discounted cash flow analysis, approximates their carrying value, net of the allowance for doubtful accounts. The fair value of our Revolving Credit Facility approximates carrying value based on the current borrowing rate for similar types of borrowing arrangements. At April 30, ~~2021,~~2022, the fair value of the asset backed notes was ~~$344.2~~$262.8 million as compared to the carrying value of ~~$342.4~~$268.2 million and was determined using Level 2 inputs based on inactive trading activity.

Deferred Revenue. Deferred revenue related to contracts with customers consists of deferred customer deposits and deferred RSA administration fees. During the three months ended April 30, ~~2021,~~2022, we recognized ~~$4.7~~$6.0 million of revenue for customer deposits deferred as of January 31, ~~2021.~~2022. During the three months ended April 30, ~~2021,~~2022, we recognized $0.9 million of revenue for RSA administrative fees deferred as of January 31, ~~2021.~~2022.

Recent Accounting Pronouncements Adopted.

Simplifying the Accounting for Income Taxes. In December 2019, the FASB issued ASU 2019-12, Income Taxes (Topic 740): Simplifying the Accounting for Income Taxes, an update intended to simplify various aspects related to accounting for income taxes. This guidance removes certain exceptions to the general principles in Topic 740 and also clarifies and amends existing guidance to improve consistent application. This accounting standards update became effective for us in the first quarter of fiscal year 2022. The adoption did not have a material impact on our consolidated financial statements.

Recent Accounting Pronouncements Yet to Be Adopted.

Reference Rate Reform on Financial Reporting. In March 2020, the FASB issued ASU 2020-04, Reference Rate Reform (Topic 848): Facilitation of the Effects of Reference Rate Reform on Financial Reporting, an update that provides optional expedients and exceptions for applying GAAP to contracts, hedging relationships, and other transactions affected by reference rate reform if certain criteria are met. In January 2021, the FASB issued ASU 2021-01, Reference Rate Reform (Topic 848), Scope, to clarify the scope of the guidance and reduce potential diversity in practice. The amendments in this update apply only to contracts, hedging relationships, and other transactions that reference LIBOR or another reference rate expected to be discontinued because of reference rate reform. ~~These accounting standard updates were effective upon issuance, with adoption permitted through December 31, 2022.~~ We expect to adopt ASC 2020-04 and ASC 2021-01 upon transition from LIBOR, prior to December 31, 2022. We do not expect the adoption to have a material impact on our consolidated financial statements.

Financial Instruments - Troubled Debt Restructurings and Vintage Disclosures. In March 2022, the FASB issued ASU 2022-02, Financial Instruments - Credit Losses (Topic 326): Troubled Debt Restructurings and Vintage Disclosures, an update that eliminate the accounting guidance for troubled debt restructurings (TDRs) by creditors in ASC 310-40 while enhancing disclosure requirements for certain loan refinancings and restructurings by creditors when a borrower is experiencing financial difficulty. Specifically, rather than applying the recognition and measurement guidance for TDRs, an entity must apply the loan refinancing and restructuring guidance in ASC 310-20 to determine whether a modification results in a new loan or a continuation of an existing loan. The amendments are effective for fiscal years beginning after December 15, 2022, including interim periods within those fiscal years, and should be applied prospectively, with an option to apply a modified retrospective transition approach for the recognition and measurement of TDRs. We expect to adopt ASU 2022-02 during the first quarter of fiscal year 2024. We do not expect the adoption to have a material impact on our consolidated financial statements.

CONN’S, INC. AND SUBSIDIARIES

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS

2. Customer Accounts Receivable

Customer accounts receivable consisted of the following:


(in thousands)	(in thousands)	April 30, 2021		January 31, 2021		(in thousands)	April 30, 2022		January 31, 2022
Customer accounts receivable (1)	Customer accounts receivable (1)	$	1,113,335	$	1,233,717	Customer accounts receivable (1)	$	1,062,478	$	1,130,395
Deferred fees and origination costs, net	Deferred fees and origination costs, net	(13,115)		(14,212)		Deferred fees and origination costs, net	(12,573)		(13,503)
Allowance for no-interest option credit programs	Allowance for no-interest option credit programs	(11,450)		(11,985)		Allowance for no-interest option credit programs	(18,599)		(19,654)
Allowance for uncollectible interest	Allowance for uncollectible interest	(14,918)		(21,427)		Allowance for uncollectible interest	(14,329)		(15,124)
Carrying value of customer accounts receivable	Carrying value of customer accounts receivable	1,073,852		1,186,093		Carrying value of customer accounts receivable	1,016,977		1,082,114
Allowance for credit losses (2)	Allowance for credit losses (2)	(212,302)		(276,610)		Allowance for credit losses (2)	(175,266)		(193,896)
Carrying value of customer accounts receivable, net of allowance for credit losses	Carrying value of customer accounts receivable, net of allowance for credit losses	861,550		909,483		Carrying value of customer accounts receivable, net of allowance for credit losses	841,711		888,218
Short-term portion of customer accounts receivable, net	Short-term portion of customer accounts receivable, net	(457,215)		(478,734)		Short-term portion of customer accounts receivable, net	(434,639)		(455,787)
Long-term customer accounts receivable, net	Long-term customer accounts receivable, net	$	404,335	$	430,749	Long-term customer accounts receivable, net	$	407,072	$	432,431


		Carrying Value					Carrying Value
(in thousands)	(in thousands)	April 30, 2021		January 31, 2021		(in thousands)	April 30, 2022		January 31, 2022
Customer accounts receivable 60+ days past due (3)	Customer accounts receivable 60+ days past due (3)	$	97,406	$	146,820	Customer accounts receivable 60+ days past due (3)	$	105,194	$	112,858
Re-aged customer accounts receivable (4)	Re-aged customer accounts receivable (4)	255,680		306,845		Re-aged customer accounts receivable (4)	167,131		181,996
Restructured customer accounts receivable (5)	Restructured customer accounts receivable (5)	151,027		178,374		Restructured customer accounts receivable (5)	86,642		99,557

(1)As of April 30, ~~2021~~2022 and January 31, ~~2021,~~2022, the customer accounts receivable balance included ~~$22.4~~$20.2 million and ~~$31.1~~$22.3 million, respectively, in interest receivable. Net of the allowance for uncollectible interest, interest receivable outstanding as of April 30, ~~2021~~2022 and January 31, ~~2021~~2022 was ~~$7.5~~$5.9 million and ~~$9.7~~$7.2 million, respectively.

(2)Our current methodology to estimate expected credit losses utilized macroeconomic forecasts as of April 30, ~~2021~~2022 and January 31, ~~2021,~~2022, which incorporated the continued estimated impact of the global COVID-19 outbreak on the U.S. economy. Our forecast utilized economic projections from a major rating service reflecting a decrease in unemployment rates.

(3)As of April 30, ~~2021~~2022 and January 31, ~~2021,~~2022, the carrying value of customer accounts receivable past due one day or greater was ~~$250.8~~$276.8 million and ~~$340.8~~$299.0 million, respectively. These amounts include the 60+ days past due balances shown above.

(4)The re-aged carrying value as of April 30, ~~2021~~2022 and January 31, ~~2021~~2022 includes ~~$53.1~~$42.8 million and ~~$88.0~~$48.6 million, respectively, in carrying value that are both 60+ days past due and re-aged.

(5)The restructured carrying value as of April 30, ~~2021~~2022 and January 31, ~~2021~~2022 includes ~~$34.6~~$23.6 million and ~~$57.1~~$29.0 million, respectively, in carrying value that are both 60+ days past due and restructured.

CONN’S, INC. AND SUBSIDIARIES

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS

The allowance for credit losses included in the current and long-term portion of customer accounts receivable, net as shown in the Condensed Consolidated Balance Sheet were as follows:


(in thousands)	(in thousands)	April 30, 2021		January 31, 2021		(in thousands)	April 30, 2022		January 31, 2022
Customer accounts receivable - current	Customer accounts receivable - current	$	589,326	$	643,903	Customer accounts receivable - current	$	536,191	$	564,825
Allowance for credit losses for customer accounts receivable - current	Allowance for credit losses for customer accounts receivable - current	(132,111)		(165,169)		Allowance for credit losses for customer accounts receivable - current	(101,552)		(109,038)
Customer accounts receivable, net of allowances	Customer accounts receivable, net of allowances	457,215		478,734		Customer accounts receivable, net of allowances	434,639		455,787
Customer accounts receivable - non current	Customer accounts receivable - non current	499,444		563,617		Customer accounts receivable - non current	495,115		532,413
Allowance for credit losses for customer accounts receivable - non current	Allowance for credit losses for customer accounts receivable - non current	(95,109)		(132,868)		Allowance for credit losses for customer accounts receivable - non current	(88,043)		(99,982)
Long-term portion of customer accounts receivable, net of allowances	Long-term portion of customer accounts receivable, net of allowances	404,335		430,749		Long-term portion of customer accounts receivable, net of allowances	407,072		432,431
Total customer accounts receivable, net	Total customer accounts receivable, net	$	861,550	$	909,483	Total customer accounts receivable, net	$	841,711	$	888,218

The following presents the activity in our allowance for credit losses and uncollectible interest for customer receivables:


		Three Months Ended April 30, 2021						Three Months Ended April 30, 2020							Three Months Ended April 30, 2022						Three Months Ended April 30, 2021
(in thousands)	(in thousands)	Customer Accounts Receivable		Restructured Accounts		Total		Customer Accounts Receivable		Restructured Accounts		Total		(in thousands)	Customer Accounts Receivable		Restructured Accounts		Total		Customer Accounts Receivable		Restructured Accounts		Total
Allowance at beginning of period, prior to adoption of ASC 326		$	219,739	$	78,298	$	298,037	$	145,680	$	88,123	$	233,803
Impact of adoption ASC 326		0		0		0		95,136		3,526		98,662
Provision for credit loss expense (1)		(16,197)		6,567		(9,630)		109,065		28,224		137,289
Allowance at beginning of period														Allowance at beginning of period	$	165,044	$	43,976	$	209,020	$	219,739	$	78,298	$	298,037
Provision (benefit) for credit loss expense (1)														Provision (benefit) for credit loss expense (1)	18,298		5,412		23,710		(16,197)		6,567		(9,630)
Principal charge-offs (2)	Principal charge-offs (2)	(34,794)		(22,464)		(57,258)		(46,351)		(18,501)		(64,852)		Principal charge-offs (2)	(31,622)		(12,470)		(44,092)		(34,794)		(22,464)		(57,258)
Interest charge-offs	Interest charge-offs	(9,873)		(6,375)		(16,248)		(12,314)		(5,300)		(17,614)		Interest charge-offs	(7,656)		(3,017)		(10,673)		(9,873)		(6,375)		(16,248)
Recoveries (3)		7,486		4,833		12,319		3,988		1,977		5,965
Recoveries (2)														Recoveries (2)	8,341		3,289		11,630		7,486		4,833		12,319
Allowance at end of period	Allowance at end of period	$	166,361	$	60,859	$	227,220	$	295,204	$	98,049	$	393,253	Allowance at end of period	$	152,405	$	37,190	$	189,595	$	166,361	$	60,859	$	227,220
Average total customer portfolio balance	Average total customer portfolio balance	$	998,226	$	172,812	$	1,171,038	$	1,333,197	$	224,565	$	1,557,762	Average total customer portfolio balance	$	997,104	$	97,641	$	1,094,745	$	998,226	$	172,812	$	1,171,038

(1)Includes provision for uncollectible interest, which is included in finance charges and other revenues, and changes in expected future recoveries.

(2)Charge-offs include the principal amount of losses (excluding accrued and unpaid interest). Recoveries include the principal amount collected during the period for previously charged-off balances. Net charge-offs are calculated as the net of principal charge-offs and recoveries.

~~(3)Recoveries include the principal amount collected during the period for previously charged-off balances.~~

We manage our customer accounts receivable portfolio using delinquency as a key credit quality indicator. The following table presents the delinquency distribution of the carrying value of customer accounts receivable by year of origination. The information is presented as of April 30, ~~2021:~~2022:


(in thousands)	(in thousands)															(in thousands)
Delinquency Bucket	Delinquency Bucket	2021		2020		2019		2018		Prior		Total		% of Total		Delinquency Bucket	2022		2021		2020		2019		Prior		Total		% of Total
Current	Current	$	198,422	$	368,674	$	201,658	$	48,515	$	5,754	$	823,023	76.6	%	Current	$	183,520	$	389,657	$	124,279	$	37,707	$	5,062	$	740,225	72.8	%
1-30	1-30	11,585		49,552		46,673		16,936		2,933		127,679		11.9	%	1-30	14,666		71,581		31,740		15,168		3,122		136,277		13.4	%
31-60	31-60	2,103		8,715		9,648		4,227		1,051		25,744		2.4	%	31-60	3,138		18,038		8,206		4,724		1,175		35,281		3.5	%
61-90	61-90	1,132		7,070		7,338		3,126		794		19,460		1.8	%	61-90	1,219		13,058		5,427		3,417		908		24,029		2.3	%
91+	91+	0		28,391		31,865		13,855		3,835		77,946		7.3	%	91+	—		44,693		20,038		12,851		3,583		81,165		8.0	%
Total	Total	$	213,242	$	462,402	$	297,182	$	86,659	$	14,367	$	1,073,852	100.0	%	Total	$	202,543	$	537,027	$	189,690	$	73,867	$	13,850	$	1,016,977	100.0	%

CONN’S, INC. AND SUBSIDIARIES

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS

3. ~~Charges and Credits~~

~~Charges and credits consisted of the following:~~

Three Months Ended
April 30,
(in thousands) 2021 2020
Professional fees $ 0 $ 2,055
Total charges and credits $ 0 $ 2,055

~~During the three months ended April 30, 2020, we recognized $2.1 million in professional fees associated with non-recurring expenses related to fiscal year 2020.~~

4. Finance Charges and Other Revenues

Finance charges and other revenues consisted of the following:


		Three Months Ended April 30,					Three Months Ended April 30,
(in thousands)	(in thousands)	2021		2020		(in thousands)	2022		2021
Interest income and fees	Interest income and fees	$	67,679	$	81,843	Interest income and fees	$	62,714	$	67,679
Insurance income	Insurance income	4,518		4,752		Insurance income	4,572		4,518
Other revenues	Other revenues	209		235		Other revenues	271		209
Total finance charges and other revenues	Total finance charges and other revenues	$	72,406	$	86,830	Total finance charges and other revenues	$	67,557	$	72,406

Interest income and fees and insurance income are derived from the credit segment operations, whereas other revenues are derived from the retail segment operations. Insurance income is comprised of sales commissions from third-party insurance companies that are recognized when coverage is sold and retrospective income paid by the insurance carrier if insurance claims are less than earned premiums.

During the three months ended April 30, ~~2021~~2022 and ~~2020,~~2021, interest income and fees reflected provisions for uncollectible interest of ~~$7.5~~$9.3 million and ~~$20.1~~$7.5 million, respectively. The amounts included in interest income and fees related to TDR accounts for the three months ended April 30, 2022 and 2021 were $4.1 million and ~~2020 were~~ $7.5 million, ~~and $9.5 million,~~ respectively.

~~CONN’S, INC. AND SUBSIDIARIES~~

~~NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS~~

5.4. Debt and Financing Lease Obligations

Debt and financing lease obligations consisted of the following:

(in thousands) April 30,
2021 January 31,
2021
Revolving Credit Facility $ 146,500 $ 52,000
Senior Notes 0 141,172
2019-A VIE Asset-backed Class A Notes 11,620 19,521
2019-A VIE Asset-backed Class B Notes 14,923 25,069
2019-A VIE Asset-backed Class C Notes 14,407 24,202
2019-B VIE Asset-backed Class A Notes 0 17,860
2019-B VIE Asset-backed Class B Notes 57,420 85,540
2019-B VIE Asset-backed Class C Notes 83,270 83,270
2020-A VIE Asset-backed Class A Notes 32,645 93,326
2020-A VIE Asset-backed Class B Notes 65,200 65,200
2020-A VIE Asset-backed Class C Notes 62,900 0
Financing lease obligations 5,878 6,072
Total debt and financing lease obligations 494,763 613,232
Less:
Discount on debt 0 (524)
Deferred debt issuance costs (1,810) (3,139)
Current maturities of long-term debt and financing lease obligations (898) (934)
Long-term debt and financing lease obligations $ 492,055 $ 608,635

~~Senior Notes.~~ On July 1, 2014, we issued an aggregate principal amount of $250.0 million in unsecured 7.25% Senior Notes due 2022, (the “Senior Notes”) pursuant to an indenture dated July 1, 2014 (as amended, the “Indenture”), among Conn’s, Inc., its subsidiary guarantors (the “Guarantors”) and U.S. Bank National Association, as trustee. On April 15, 2021 we completed the redemption of all of our outstanding Senior Notes in an aggregate principal amount of $141.2 million.


(in thousands)	April 30, 2022		January 31, 2022
Revolving Credit Facility	$	301,000	$	149,000
2020-A VIE Asset-backed Class A Notes	3,281		9,184
2020-A VIE Asset-backed Class B Notes	6,553		18,342
2020-A VIE Asset-backed Class C Notes	6,322		17,695
2021-A VIE Asset-backed Class A Notes	122,019		195,595
2021-A VIE Asset-backed Class B Notes	66,090		66,090
2021-A VIE Asset-backed Class C Notes	63,890		63,890
Financing lease obligations	5,874		6,115
Total debt and financing lease obligations	575,029		525,911
Less:
Deferred debt issuance costs	(1,797)		(2,873)
Current maturities of long-term debt and financing lease obligations	(882)		(889)
Long-term debt and financing lease obligations	$	572,350	$	522,149

Asset-backed Notes. From time to time, we securitize customer accounts receivables by transferring the receivables to various bankruptcy-remote VIEs. In turn, the VIEs issue asset-backed notes secured by the transferred customer accounts receivables and restricted cash held by the VIEs.

Under the terms of the securitization transactions, all cash collections and other cash proceeds of the customer receivables go first to the servicer and the holders of issued notes, and then to us as the holder of non-issued notes, if any, and residual equity. We retain the servicing of the securitized portfolios and receive a monthly fee of 4.75% (annualized) based on the outstanding balance of the securitized receivables. In addition, we, rather than the VIEs, retain all credit insurance income together with certain recoveries related to credit insurance and RSAs on charge-offs of the securitized receivables, which are reflected as a reduction to net charge-offs on a consolidated basis.

CONN’S, INC. AND SUBSIDIARIES

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS

to repayment of the asset-backed notes as governed by the respective terms of the asset-backed notes. The holders of the asset-backed notes have no recourse to assets outside of the VIEs. Events of default include, but are not limited to, failure to make required payments on the asset-backed notes or specified bankruptcy-related events.

~~CONN’S, INC. AND SUBSIDIARIES~~

~~NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS~~

The asset-backed notes outstanding as of April 30, ~~2021~~2022 consisted of the following:


(dollars in thousands)	(dollars in thousands)											(dollars in thousands)
Asset-Backed Notes	Asset-Backed Notes	Original Principal Amount		Original Net Proceeds (1)		Current Principal Amount		Issuance Date	Maturity Date	Contractual Interest Rate	Effective Interest Rate (2)	Asset-Backed Notes	Original Principal Amount		Original Net Proceeds (1)		Current Principal Amount		Issuance Date	Maturity Date	Contractual Interest Rate	Effective Interest Rate (2)
2019-A Class A Notes		$	254,530	$	253,026	$	11,620	4/24/2019	10/16/2023	3.40%	4.84%
2019-A Class B Notes		64,750		64,276		14,923		4/24/2019	10/16/2023	4.36%	5.29%
2019-A Class C Notes		62,510		61,898		14,407		4/24/2019	10/16/2023	5.29%	6.32%
2019-B Class B Notes		85,540		84,916		57,420		11/26/2019	6/17/2024	3.62%	4.60%
2019-B Class C Notes		83,270		82,456		83,270		11/26/2019	6/17/2024	4.60%	5.21%
2020-A Class A Notes	2020-A Class A Notes	174,900		173,716		32,645		10/16/2020	6/16/2025	1.71%	4.55%	2020-A Class A Notes	$	174,900	$	173,716	$	3,281	10/16/2020	6/16/2025	1.71%	3.31%
2020-A Class B Notes	2020-A Class B Notes	65,200		64,754		65,200		10/16/2020	6/16/2025	4.27%	5.49%	2020-A Class B Notes	65,200		64,754		6,553		10/16/2020	6/16/2025	4.27%	5.58%
2020-A Class C Notes	2020-A Class C Notes	62,900		62,535		62,900		2/24/2021	6/16/2025	4.20%	5.51%	2020-A Class C Notes	62,900		62,535		6,322		2/24/2021	6/16/2025	4.20%	6.26%
2021-A Class A Notes												2021-A Class A Notes	247,830		246,152		122,019		11/23/2021	5/15/2026	1.05%	2.98%
2021-A Class B Notes												2021-A Class B Notes	66,090		65,635		66,090		11/23/2021	5/15/2026	2.87%	3.40%
2021-A Class C Notes												2021-A Class C Notes	63,890		63,450		63,890		11/23/2021	5/15/2026	4.59%	5.06%
Total	Total	$	853,600	$	847,577	$	342,385					Total	$	680,810	$	676,242	$	268,155

(1)After giving effect to debt issuance costs.

(2)For the three months ended April 30, ~~2021,~~2022, and inclusive of the impact of changes in timing of actual and expected cash flows.

On February 24, 2021, the Company completed the sale of $62.9 million aggregate principal amount of 4.20% Asset Backed Notes, Class C, Series 2020-A, which were previously issued and held by the Company. The asset-backed notes are secured by the transferred customer accounts receivables and restricted cash held by a consolidated VIE, which resulted in net proceeds to us of $62.5 million, net of debt issuance costs. Net proceeds from the sale were used to repay amounts outstanding under the Company’s Revolving Credit Facility.

On May 12, 2021, the Company completed the redemption of the 2019-A Asset Backed Notes at an aggregate redemption price of $41.1 million (which was equal to the entire outstanding principal balance plus accrued interest). See Note 9. ~~Subsequent Events, for details.~~

Revolving Credit Facility. On March 29, 2021, Conn’s, Inc. and certain of its subsidiaries (the “Borrowers”) entered into the Fifth Amended and Restated Loan and Security Agreement (the “Fifth Amended and Restated Loan Agreement”), with certain lenders, which provides for a $650.0 million asset-based revolving credit facility (as amended, the “Revolving Credit Facility”) under which credit availability is subject to a borrowing base and a maturity date of March 29, 2025.

The Fifth Amended and Restated Loan Agreement, among other things, permits borrowings under the Letter of Credit Subline (as defined in the Fifth Amended and Restated Loan Agreement) that exceed the cap of $40 million to $100 million, solely at the discretion of the lenders for such amounts in excess of $40 million. The obligations under the Revolving Credit Facility are secured by substantially all assets of the Company, excluding the assets of the VIEs. As of April 30, ~~2021,~~2022, under our Revolving Credit Facility, we had immediately available borrowing capacity of ~~$290.4~~$206.1 million, ~~under our Revolving Credit Facility,~~ net of standby letters of credit issued of ~~$22.5 million. We also had $190.6~~$22.3 million, and an additional $120.6 million that may become available ~~under our Revolving Credit Facility were we to grow~~if the balance of eligible customer receivables and total eligible inventory ~~balances.~~balances increases.

Loans under the Revolving Credit Facility bear interest, at our option, at a rate of LIBOR plus a margin ranging from 2.50% to 3.25% per annum (depending on a pricing grid determined by our total leverage ratio) or the alternate base rate plus a margin ranging from 1.50% to 2.25% per annum (depending on a pricing grid determined by our total leverage ratio). The alternate base rate is a rate per annum equal to the greatest of the prime rate, the federal funds effective rate plus 0.5%, or LIBOR for a 30-day interest period plus 1.0%. We also pay an unused fee on the portion of the commitments that is available for future borrowings or letters of credit at a rate ranging from 0.25% to 0.50% per annum, depending on the average outstanding balance and letters of credit of the Revolving Credit Facility in the immediately preceding quarter. The weighted-average interest rate on borrowings outstanding and including unused line fees under the Revolving Credit Facility was ~~9.6%~~3.4% for the three months ended April 30, ~~2021.~~2022.

The Revolving Credit Facility places restrictions on our ability to incur additional indebtedness, grant liens on assets, make distributions on equity interests, dispose of assets, make loans, pay other indebtedness, engage in mergers, and other matters. The Revolving Credit Facility restricts our ability to make dividends and distributions unless no event of default exists and a liquidity test is satisfied. Subsidiaries of the Company may pay dividends and make distributions to the Company and other obligors under the Revolving Credit Facility without restriction. As of April 30, ~~2021,~~2022, we were restricted from making distributions in excess of ~~$180.0~~$79.7 million as a result of the Revolving Credit Facility distribution and payment restrictions. The Revolving Credit Facility contains customary default provisions, which, if triggered, could result in acceleration of all amounts outstanding under the Revolving Credit Facility.

1413

CONN’S, INC. AND SUBSIDIARIES

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS

Debt Covenants. We were in compliance with our debt covenants at April 30, ~~2021.~~2022. A summary of the significant financial covenants that govern our Revolving Credit Facility compared to our actual compliance status at April 30, ~~2021~~2022 is presented below:


	Actual	Required Minimum/ Maximum
Interest Coverage Ratio for the quarter must equal or exceed minimum	~~11.71:~~7.14:1.00	1.00:1.00
Interest Coverage Ratio for the trailing two quarters must equal or exceed minimum	~~8.12:~~7.73:1.00	1.50:1.00
Leverage Ratio must not exceed maximum	~~1.26:~~1.80:1.00	4.50:1.00
ABS Excluded Leverage Ratio must not exceed maximum	~~0.77:~~1.37:1.00	2.50:1.00
Capital Expenditures, net, must not exceed maximum	$~~23.8~~42.8 million	$100.0 million

All capitalized terms in the above table are defined in the Revolving Credit Facility and may or may not match directly to the financial statement captions in this document. The covenants are calculated quarterly, except for capital expenditures, which is calculated for a period of four consecutive fiscal quarters, as of the end of each fiscal quarter.

6.5. Contingencies

Securities Litigation. On May 15, 2020, a putative securities class action lawsuit was filed against us and two of our executive officers in the United States District Court for the Southern District of Texas, captioned Uddin v. Conn’s, Inc., et al., No. 4:20-1705 (“Uddin Action”). On November 16, 2020, the lead plaintiff voluntarily dismissed the action without prejudice. The court entered an order recognizing the dismissal on November 17, 2020.

On April 2, 2018, MicroCapital Fund, LP, MicroCapital Fund, Ltd., and MicroCapital LLC (collectively, “MicroCapital”) filed a lawsuit against us and certain of our former executive officers in the U.S. District Court for the Southern District of Texas, Cause No. 4:18-CV-01020 (the “MicroCapital Action”). The plaintiffs in this action allege that the defendants made false and misleading statements or failed to disclose material facts about our credit and underwriting practices, accounting and internal controls. Plaintiffs allege violations of sections 10(b) and 20(a) of the Securities Exchange Act of 1934 and Rule 10b-5 promulgated thereunder, Texas and Connecticut common law fraud, and Texas common law negligent misrepresentation against all defendants; as well as violations of section 20A of the Securities Exchange Act of 1934; and Connecticut common law negligent misrepresentation against certain defendants arising from plaintiffs’ purchase of Conn’s, Inc. securities between April 3, 2013 and February 20, 2014. The complaint does not specify the amount of damages sought.

The Court previously stayed the MicroCapital Action pending resolution of other outstanding litigation (In re Conn’s Inc. Sec. Litig., Cause No. 14-CV-00548 (S.D. Tex.) (the “Consolidated Securities Action”)), which was settled in October 2018. After that settlement, the stay was lifted, and the defendants filed a motion to dismiss plaintiff’s complaint in the MicroCapital Action on November 6, 2018. On July 26, 2019, the magistrate judge issued a report recommending that defendants’ motion to dismiss the complaint be granted in part and denied in part. On September 25, 2019, the district court adopted the magistrate judge’s report, which permitted MicroCapital to file an amended complaint, which MicroCapital filed on October 30, 2019. Defendants filed their answer to the amended complaint on November 27, 2019.

~~We intend to vigorously defend our interests~~The parties reached a settlement agreement in this matter on October 28, 2021, that resolves the ~~MicroCapital Action. It is not possible at this time to predict~~claims against the ~~timing or outcome of this litigation,~~defendants in their entirety, and ~~we cannot reasonably estimate~~ the ~~possible loss or range of possible loss from these claims.~~case was dismissed with prejudice on November 18, 2021. Neither the Company nor any individual defendant admitted any wrongdoing.

Derivative ~~Litigation.~~Litigation. On December 1, 2014, an alleged shareholder, purportedly on behalf of the Company, filed a shareholder derivative ~~shareholder~~ lawsuit in federal court against us and certain of our current and former directors and former executive officers captioned as Robert Hack, derivatively on behalf of Conn’s, Inc., v. Theodore M. Wright (former executive officer and former director), Bob L. Martin, Jon E.M. Jacoby (former director), Kelly M. Malson, Douglas H. Martin, David Schofman, Scott L. Thompson (former director), Brian Taylor (former executive officer) and Michael J. Poppe (former executive officer) and Conn’s, Inc., Case No. 4:14-cv-03442 (S.D. Tex.) (the ~~“Original Derivative Action”~~"Hack Litigation"). The complaint asserts claims for breach of fiduciary duty, unjust enrichment, gross mismanagement, and insider trading based on substantially similar factual allegations as those asserted in the Consolidated Securities Action. The plaintiff seeks unspecified damages against these persons and does not request any damages from Conn’s. ~~Setting forth substantially similar claims against the same defendants, on~~On February 25, 2015, an additional federal derivative action, captioned 95250 Canada LTEE, derivatively on Behalf of Conn’s, Inc. v. Wright et al., Cause No. 4:15-cv-00521 (S.D. Tex.), ~~which~~was filed, asserting substantially similar claims against the same defendants. It was consolidated with the ~~Original~~Hack Litigation (collectively, the "Federal Derivative ~~Action.~~Actions").

The parties have reached a settlement in principle to fully resolve the Federal Derivative Actions. Judge Ellison approved the settlement and entered a Final Order and Judgement dismissing the derivative action with prejudice on March 15, 2022 (the "Final Order"). Neither the Company nor any individual defendant admits any wrongdoing through the settlement agreement.

On April 7, 2022, State Court ~~previously approved a stipulation among the parties to stay the Original Derivative Action pending resolution~~Plaintiff and Objector Richard Dohn, filed an appeal of the ~~Consolidated Securities Action. The stay~~Final Order with the Fifth Circuit Court of Appeals (Hack v. Wright, No. 22-20177 (5th Cir.)). Dohn's opening brief was ~~lifted~~originally due on ~~November 1, 2018,~~May 23, 2022, but following Dohn's request for extension filed on May 10, 2022, is currently due on June 23, 2022. Plaintiffs and ~~the defendants filed a motion to dismiss plaintiff’s complaint. Briefing on the motion to dismiss was completed December 3, 2018. On May 29, 2019, the magistrate~~Defendants in

1514

CONN’S, INC. AND SUBSIDIARIES

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS

~~judge issued a report, recommending that defendants’ motion to dismiss~~ the ~~complaint be granted, but recommended that the plaintiff be permitted to replead his claims. The district court adopted the recommendation on July 5, 2019.~~

On July 19, 2019, plaintiff filed an amended complaint. On November 1, 2019, the magistrate judge heard argument on the motion to dismiss and postponed certain deadlines. Adopting the report and recommendation issued by the magistrate judge on July 22, 2020, the district court entered an order on September 25, 2020 denying defendant’s motion on the breach of fiduciary duty claims and granting defendants’ motion on the insider trading claims. The district court also allowed plaintiff leave to amend to add 95250 Canada LTEE, which had been omittedFederal Derivative Action will have 30 days from the ~~amended complaint, as a party~~date Dohn's opening brief is filed to file their respective response briefs.

In addition to the ~~case. Plaintiffs filed~~Federal Derivative Actions, a ~~corrected amended complaint on October 21, 2020 in accordance with the district court’s order.~~

~~Another~~ derivative action was filed in Texas state court on January 27, 2015, captioned as Richard A. Dohn v. Wright, et al., Cause No. 2015-04405, in the 281st Judicial District Court, Harris County, Texas. This action makes substantially similar allegations to the ~~Original~~Federal Derivative ~~Action~~Actions against the same defendants. ~~This~~The parties agreed to stay this case ~~is stayed until at least July~~during the Securities Litigation and Federal Derivative Actions. Counsel for Dohn attended the February 17, 2022 and March 15, ~~2021.~~2022 settlement hearings in the Federal Derivative Actions and objected to the proposed settlement. Dohn has filed an appeal of the Final Order with the Fifth Circuit Court of Appeals, and on May 17, 2022, the court entered an agreed order staying the case pending the outcome of that appeal.

Prior to filing ahis lawsuit, ananother alleged shareholder, Robert J. Casey II (“Casey”), submitted a demand under Delaware law, which our Board of Directors refused. On May 19, 2016, Casey, purportedly on behalf of the Company, filed a second state court lawsuit against us and certain of our current and former directors and former executive officers in the 55th Judicial District Court, Harris County, Texas, captioned as Casey, derivatively on behalf of Conn’s, Inc., v. Theodore M. Wright (former executive officer and former director), Michael J. Poppe (former executive officer), Brian Taylor (former executive officer), Bob L. Martin, Jon E.M. Jacoby (former director), Kelly M. Malson (former director), Douglas H. Martin, David Schofman, Scott L. Thompson (former director) and William E. Saunders Jr., and Conn’s, Inc., Cause No. 2016-33135. The complaint asserts claims for breach of fiduciary duties and unjust enrichment based on substantially similar factual allegations as those asserted in the ~~Original~~Federal Derivative ~~Action.~~Actions. The complaint does not specify the amount of damages sought. Since April 2018, this case has been abated pending the resolution of related cases. ~~At a hearing on October 2, 2020,~~In July 2021, the parties requested that the court ~~took under advisement whether~~extend the abatement ~~should continue~~ pending further developments in the ~~Original~~Federal Derivative ~~Action.~~Actions. The case currently remains abated.

Other than Casey, none of the plaintiffs in the other derivative actions made a demand on our Board of Directors prior to filing their respective lawsuits. The defendants in the 2 state court derivative actions intend to vigorously defend against these claims. It is not possible at this time to predict the timing or outcome of any ~~of this~~unsettled litigation, and we cannot reasonably estimate the possible loss or range of possible loss from ~~these~~such claims.

We are involved in other routine litigation and claims, incidental to our business from time to time which, individually or in the aggregate, are not expected to have a material adverse effect on us. As required, we accrue estimates of the probable costs for the resolution of these matters. These estimates have been developed in consultation with counsel and are based upon an analysis of potential results, assuming a combination of litigation and settlement strategies. However, the results of these proceedings cannot be predicted with certainty, and changes in facts and circumstances could impact our estimate of reserves for litigation. The Company believes that any probable and reasonably estimable loss associated with the foregoing has been adequately reflected in the accompanying financial statements.

7.6. Variable Interest Entities

From time to time, we securitize customer accounts receivables by transferring the receivables to various bankruptcy-remote VIEs. Under the terms of the respective securitization transactions, all cash collections and other cash proceeds of the customer receivables go first to the servicer and the holders of the asset-backed notes, and then to the residual equity holder. We retain the servicing of the securitized portfolio and receive a monthly fee of 4.75% (annualized) based on the outstanding balance of the securitized receivables, and we currently hold all of the residual equity. In addition, we, rather than the VIEs, will retain certain credit insurance income together with certain recoveries related to credit insurance and RSAs on charge-offs of the securitized receivables, which will continue to be reflected as a reduction of net charge-offs on a consolidated basis for as long as we consolidate the VIEs.

We consolidate VIEs when we determine that we are the primary beneficiary of these VIEs, we have the power to direct the activities that most significantly impact the performance of the VIEs and our obligation to absorb losses and the right to receive residual returns are significant.

1615

CONN’S, INC. AND SUBSIDIARIES

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS

The following table presents the assets and liabilities held by the VIEs (for legal purposes, the assets and liabilities of the VIEs will remain distinct from Conn’s, Inc.):


(in thousands)	(in thousands)	April 30, 2021		January 31, 2021		(in thousands)	April 30, 2022		January 31, 2022
Assets:	Assets:					Assets:
Restricted cash	Restricted cash	$	49,597	$	48,622	Restricted cash	$	30,868	$	29,872
Due from Conn’s, Inc., net		566		(5,661)

Customer accounts receivable:	Customer accounts receivable:					Customer accounts receivable:
Customer accounts receivable	Customer accounts receivable	365,040		509,574		Customer accounts receivable	348,651		463,411
Restructured accounts	Restructured accounts	92,556		105,395		Restructured accounts	33,179		29,621
Allowance for uncollectible accounts	Allowance for uncollectible accounts	(118,454)		(159,849)		Allowance for uncollectible accounts	(75,923)		(97,560)
Allowance for no-interest option credit programs	Allowance for no-interest option credit programs	(2,566)		(5,502)		Allowance for no-interest option credit programs	(4,087)		(10,275)
Deferred fees and origination costs	Deferred fees and origination costs	(3,717)		(5,503)		Deferred fees and origination costs	(3,492)		(5,033)
Total customer accounts receivable, net	Total customer accounts receivable, net	332,859		444,115		Total customer accounts receivable, net	298,328		380,164
Total assets	Total assets	$	383,022	$	487,076	Total assets	$	329,196	$	410,036
Liabilities:	Liabilities:					Liabilities:
Accrued expenses	Accrued expenses	$	2,771	$	3,707	Accrued expenses	$	2,069	$	2,638
Other liabilities	Other liabilities	3,433		4,459		Other liabilities	3,158		3,930
Due to Conn’s, Inc., net						Due to Conn’s, Inc., net	1,775		12,755

Long-term debt:	Long-term debt:					Long-term debt:
2019-A Class A Notes		11,620		19,521
2019-A Class B Notes		14,923		25,069
2019-A Class C Notes		14,407		24,202
2019-B Class A Notes		0		17,860
2019-B Class B Notes		57,420		85,540
2019-B Class C Notes		83,270		83,270
2020-A Class A Notes	2020-A Class A Notes	32,645		93,326		2020-A Class A Notes	3,281		9,184
2020-A Class B Notes	2020-A Class B Notes	65,200		65,200		2020-A Class B Notes	6,553		18,342
2020-A Class C Notes	2020-A Class C Notes	62,900		0		2020-A Class C Notes	6,322		17,695
2021-A Class A Notes						2021-A Class A Notes	122,019		195,595
2021-A Class B Notes						2021-A Class B Notes	66,090		66,090
2021-A Class C Notes						2021-A Class C Notes	63,890		63,890
		342,385		413,988			268,155		370,796
Less: deferred debt issuance costs	Less: deferred debt issuance costs	(1,810)		(2,437)		Less: deferred debt issuance costs	(1,798)		(2,871)
Total debt	Total debt	340,575		411,551		Total debt	266,357		367,925
Total liabilities	Total liabilities	$	346,779	$	419,717	Total liabilities	$	273,359	$	387,248

The assets of the VIEs serve as collateral for the obligations of the VIEs. The holders of asset-backed notes have no recourse to assets outside of the respective VIEs.

8.7. Segment Information

Operating segments are defined as components of an enterprise that engage in business activities and for which discrete financial information is available that is evaluated on a regular basis by the chief operating decision maker to make decisions about how to allocate resources and assess performance. We are a leading specialty retailer and offer a broad selection of quality, branded durable consumer goods and related services in addition to a proprietary credit solution for our core credit-constrained consumers. We have 2 operating segments: (i) retail and (ii) credit. Our operating segments complement one another. The retail segment operates primarily through our stores and website. Our retail segment product offerings include furniture and mattresses, home appliances, consumer electronics and home office products from leading global brands across a wide range of price points. Our credit segment offers affordable financing solutions to a large, under-served population of credit-constrained consumers who typically have limited credit alternatives. Our operating segments provide customers the opportunity to comparison shop across brands with confidence in our competitive prices as well as affordable monthly payment options, next day delivery and installation in the majority of our markets, and product repair service. The operating segments follow the same accounting policies used in our Condensed Consolidated Financial Statements.

~~CONN’S, INC. AND SUBSIDIARIES~~

~~NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS~~

We evaluate a segment’s performance based upon operating income before taxes. Selling, general and administrative expenses (“SG&A”) includes the direct expenses of the retail and credit operations, allocated overhead expenses, and a charge to the

CONN’S, INC. AND SUBSIDIARIES

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS

credit segment to reimburse the retail segment for expenses it incurs related to occupancy, personnel, advertising and other direct costs of the retail segment, which benefit the credit operations by sourcing credit customers and collecting payments. The reimbursement received by the retail segment from the credit segment is calculated using an annual rate of 2.5% times the average outstanding portfolio balance for each applicable period.

As of April 30, ~~2021,~~2022, we operated retail stores in 15 states with 0no operations outside of the United States. No single customer accounts for more than 10% of our total revenues.

Financial information by segment is presented in the following tables:


		Three Months Ended April 30, 2021						Three Months Ended April 30, 2020							Three Months Ended April 30, 2022						Three Months Ended April 30, 2021
(in thousands)	(in thousands)	Retail		Credit		Total		Retail		Credit		Total		(in thousands)	Retail		Credit		Total		Retail		Credit		Total
Revenues:	Revenues:													Revenues:
Furniture and mattress	Furniture and mattress	$	94,491	$	0	$	94,491	$	68,893	$	0	$	68,893	Furniture and mattress	$	88,094	$	—	$	88,094	$	94,491	$	—	$	94,491
Home appliance	Home appliance	113,261		0		113,261		81,285		0		81,285		Home appliance	109,728		—		109,728		113,261		—		113,261
Consumer electronics	Consumer electronics	38,038		0		38,038		35,776		0		35,776		Consumer electronics	33,604		—		33,604		38,038		—		38,038
Home office	Home office	14,521		0		14,521		17,366		0		17,366		Home office	10,189		—		10,189		14,521		—		14,521
Other	Other	8,900		0		8,900		3,878		0		3,878		Other	8,358		—		8,358		8,900		—		8,900
Product sales	Product sales	269,211		0		269,211		207,198		0		207,198		Product sales	249,973		—		249,973		269,211		—		269,211
Repair service agreement commissions	Repair service agreement commissions	19,131		0		19,131		20,101		0		20,101		Repair service agreement commissions	19,836		—		19,836		19,131		—		19,131
Service revenues	Service revenues	2,954		0		2,954		3,031		0		3,031		Service revenues	2,455		—		2,455		2,954		—		2,954
Total net sales	Total net sales	291,296		0		291,296		230,330		0		230,330		Total net sales	272,264		—		272,264		291,296		—		291,296
Finance charges and other revenues	Finance charges and other revenues	209		72,197		72,406		235		86,595		86,830		Finance charges and other revenues	271		67,286		67,557		209		72,197		72,406
Total revenues	Total revenues	291,505		72,197		363,702		230,565		86,595		317,160		Total revenues	272,535		67,286		339,821		291,505		72,197		363,702
Costs and expenses:	Costs and expenses:													Costs and expenses:
Cost of goods sold	Cost of goods sold	184,879		0		184,879		147,014		0		147,014		Cost of goods sold	178,382		—		178,382		184,879		—		184,879
Selling, general and administrative expense (1)	Selling, general and administrative expense (1)	90,893		35,156		126,049		78,174		34,833		113,007		Selling, general and administrative expense (1)	96,030		36,753		132,783		90,893		35,156		126,049
Provision for bad debts		18		(17,154)		(17,136)		168		117,158		117,326
Charges and credits		0		0		0		0		2,055		2,055
Provision (benefit) for bad debts														Provision (benefit) for bad debts	179		14,552		14,731		18		(17,154)		(17,136)
Total costs and expenses	Total costs and expenses	275,790		18,002		293,792		225,356		154,046		379,402		Total costs and expenses	274,591		51,305		325,896		275,790		18,002		293,792
Operating income (loss)		15,715		54,195		69,910		5,209		(67,451)		(62,242)
Operating (loss) income														Operating (loss) income	(2,056)		15,981		13,925		15,715		54,195		69,910
Interest expense	Interest expense	0		9,204		9,204		0		14,993		14,993		Interest expense	—		5,521		5,521		—		9,204		9,204
Loss on extinguishment of debt	Loss on extinguishment of debt	0		1,218		1,218		0		0		0		Loss on extinguishment of debt	—		—		—		—		1,218		1,218
Income (loss) before income taxes	Income (loss) before income taxes	$	15,715	$	43,773	$	59,488	$	5,209	$	(82,444)	$	(77,235)	Income (loss) before income taxes	$	(2,056)	$	10,460	$	8,404	$	15,715	$	43,773	$	59,488
		April 30, 2021						April 30, 2020							April 30, 2022						April 30, 2021
(in thousands)	(in thousands)	Retail		Credit		Total		Retail		Credit		Total		(in thousands)	Retail		Credit		Total		Retail		Credit		Total
Total assets	Total assets	$	631,996	$	1,050,166	$	1,682,162	$	607,210	$	1,630,076	$	2,237,286	Total assets	$	699,685	$	1,028,048	$	1,727,733	$	631,996	$	1,050,166	$	1,682,162

(1)For the three months ended April 30, ~~2021~~2022 and ~~2020,~~2021, the amount of corporate overhead allocated to each segment reflected in SG&A expense was ~~$9.1~~$9.6 million and ~~$7.3~~$9.1 million, respectively. For the three months ended April 30, ~~2021~~2022 and ~~2020,~~2021, the amount of reimbursement made to the retail segment by the credit segment was ~~$7.3~~$6.8 million and ~~$9.8~~$7.3 million, respectively.

~~9. Subsequent Event~~8. Stock Repurchases

~~Redemption~~

On December 15, 2021, our Board of ~~2019-A Notes.~~ ~~On May 12, 2021,~~Directors approved a stock repurchase program pursuant to which we had the ~~Company completed~~authorization to repurchase up to $150.0 million of our outstanding common stock. The stock repurchase program expires on December 14, 2022. During the ~~redemption~~three months ended April 30, 2022, we repurchased 3,316,000 shares of ~~the 2019-A Asset Backed Notes~~our common stock at an average weighted cost per share of $20.57 for an aggregate ~~redemption price~~amount of ~~$41.1 million (which was equal to the entire outstanding principal balance plus accrued interest). We funded the redemption with cash on hand and borrowings under our Revolving Credit Facility.~~$68.2 million.

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ITEM 2. MANAGEMENT’S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF OPERATIONS

Forward-Looking Statements

This report contains forward-looking statements within the meaning of the federal securities laws, including, but not limited to, the Private Securities Litigation Reform Act of 1995, that involve risks and uncertainties. Such forward-looking statements include information concerning our future financial performance, business strategy, plans, goals and objectives. Statements containing the words “anticipate,” “believe,” “could,” “estimate,” “expect,” “intend,” “may,” “plan,” “project,” “should,” “predict,” “will,” “potential,” or the negative of such terms or other similar expressions are generally forward-looking in nature and not historical facts. Such forward-looking statements are based on our current expectations. We can give no assurance that such statements will prove to be correct, and actual results may differ materially. A wide variety of potential risks, uncertainties, and other factors could materially affect our ability to achieve the results either expressed or implied by our forward-looking statements including, but not limited to: general economic conditions impacting our customers or potential customers; our ability to execute periodic securitizations of future originated customer loans on favorable terms; our ability to continue existing customer financing programs or to offer new customer financing programs; changes in the delinquency status of our credit portfolio; unfavorable developments in ongoing litigation; increased regulatory oversight; higher than anticipated net charge-offs in the credit portfolio; the success of our planned opening of new stores; expansion of our e-commerce business; technological and market developments and sales trends for our major product offerings; our ability to manage effectively the selection of our major product offerings; our ability to protect against cyber-attacks or data security breaches and to protect the integrity and security of individually identifiable data of our customers and employees; our ability to fund our operations, capital expenditures, debt repayment and expansion from cash flows from operations, borrowings from our Revolving Credit Facility, proceeds from accessing debt or equity markets; the effects of epidemics or pandemics, including the COVID-19 ~~outbreak;~~pandemic; and other risks detailed in Part I, Item 1A, Risk Factors, in our Annual Report on Form 10-K for the fiscal year ended January 31, ~~2021~~2022 (the ~~“2021~~“2022 Form 10-K”) and other reports filed with the SEC. If one or more of these or other risks or uncertainties materialize (or the consequences of such a development changes), or should our underlying assumptions prove incorrect, actual outcomes may vary materially from those reflected in our forward-looking statements. You are cautioned not to place undue reliance on these forward-looking statements, which speak only as of the date of this report. We disclaim any intention or obligation to update publicly or revise such statements, whether as a result of new information, future events or otherwise, or to provide periodic updates or guidance. All forward-looking statements attributable to us, or to persons acting on our behalf, are expressly qualified in their entirety by these cautionary statements.

The Company makes available in the investor relations section of its website at ir.conns.com updated monthly reports to the holders of its asset-backed notes. This information reflects the performance of the securitized portfolio only, in contrast to the financial statements contained herein, which reflect the performance of all of the Company’s outstanding receivables, including those originated subsequent to those included in the securitized portfolio. The website and the information contained on our website is not incorporated in this Quarterly Report on Form 10-Q or any other document filed with the SEC.

Overview

We continue to monitor the evolving nature of COVID-19 and respond to its impact on our business. We have experienced and continue to experience challenges related to the pandemic. These challenges increased the complexity of our business, including with respect to supply chain and sales, and ~~despite our strong performance during the first quarter of fiscal year 2022,~~ will likely continue until the effects of COVID-19 diminish. The full impact of COVID-19 remains uncertain and will depend on future developments, including the ~~duration~~origination, transmissibility and ~~spread~~severity of ~~the pandemic,~~new variants, if any, and any related actions taken by federal, state and local government officials to prevent and manage disease spread, ~~and mitigate its economic impact,~~ all of which are uncertain and unpredictable.

We encourage you to read this Management’s Discussion and Analysis of Financial Condition and Results of Operations in conjunction with the accompanying Condensed Consolidated Financial Statements and related notes. Our fiscal year ends on January 31. References to a fiscal year refer to the calendar year in which the fiscal year ends.

Executive Summary

Total revenues were $339.8 million for the three months ended April 30, 2022 compared to $363.7 million for the three months ended April 30, 2021, ~~compared to $317.2~~a decrease of $23.9 million or 6.6%. Retail revenues were $272.5 million for the three months ended April 30, ~~2020, an increase of $46.5 million or 14.7%. Retail revenues were~~2022 compared to $291.5 million for the three months ended April 30, 2021, ~~compared to $230.6~~a decrease of $19.0 million or 6.5%. The decrease in retail revenue was primarily driven by a decrease in same store sales of 9.5%. The decrease in same store sales is primarily driven by a tightening of underwriting standards from our lease-to-own partners and the effect the benefits stimulus had on sales in the prior period. The decrease in same store sales is partially offset by new store growth. Credit revenues were $67.3 million for the three months ended April 30, 2020, an increase of $60.9 million or 26.4%. The increase in retail revenue was primarily driven by an increase in same store sales of 19.4% and by new store growth. The increase in same store sales reflects higher cash and third-party credit sales and increase in demand across most of the Company’s home-related product categories. The increase also reflects the impact of prior year reductions in store hours, state mandated stay-at-home orders and lower sales of discretionary categories as a result of the COVID-19 pandemic. Credit revenues were2022 compared to $72.2 million for the three months ended April 30, 2021, ~~compared to $86.6 million for the three months ended~~

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~~April 30, 2020,~~ a decrease of ~~$14.4~~$4.9 million or ~~16.6%~~6.8%. The decrease in credit revenue was primarily due to a ~~24.8%~~6.5% decrease in the average

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outstanding balance of the customer accounts receivable portfolio. ~~These decreases were partially offset by an increase~~This decrease was also due to a decrease in the yield rate, from ~~21.3% for the three months ended April 30, 2020 to~~ 23.7% for the three months ended April 30, ~~2021.~~2021 to 23.5% for the three months ended April 30, 2022.

Retail gross margin for the three months ended April 30, ~~2021~~2022 was ~~36.5%~~34.5%, ~~an increase~~a decrease of 30200 basis points from the ~~36.2%~~36.5% reported for the three months ended April 30, ~~2020.~~2021. The year-over-year ~~increase~~decrease in retail gross margin was primarily driven by increased product costs as a ~~shift in sales from lower margin products to~~result of higher ~~margin products~~freight and fuel costs, the ~~impact~~deleveraging of fixed ~~logistics~~distribution costs onand higher ~~sales.~~financing fees. These increases were partially offset by an increase in RSA commissions.

Selling, general and administrative expense (“SG&A”) for the three months ended April 30, ~~2021~~2022 was ~~$126.0~~$132.8 million compared to ~~$113.0~~$126.0 million for the three months ended April 30, ~~2020,~~2021, an increase of ~~$13.0~~$6.7 million or ~~11.5%~~5.3%. The SG&A increase in the retail segment was primarily due to ~~an increase in~~increased labor ~~delivery and transportation, advertising,~~ and occupancy costs associated with new store growth, higher stock compensation expense and general operating costs. The SG&A increase in the credit segment was primarily due to an increase in ~~labor~~general operating and ~~general operating~~labor costs.

Provision for bad debts ~~decreased~~increased to $14.7 million for the three months ended April 30, 2022 from $(17.1) million for the three months ended April 30, 2021, ~~from $117.3 million for the three months ended April 30, 2020, a decrease~~an overall change of ~~$134.4~~$31.8 million. The year-over-year ~~decrease~~increase was primarily driven by a smaller decrease in the allowance for bad debts during the three months ended April 30, ~~2021~~2022 compared to ~~an increase~~the decrease during the three months ended April 30, ~~2020 and~~2021. This is partially offset by a year-over-year decrease in net charge-offs of ~~$13.9~~$12.5 million. The decrease in the allowance for bad debts during the three months ended April 30, 2022 was primarily driven by a decrease in the customer account receivable portfolio balance and a decrease in the rate of delinquencies. During the three months ended April 31, 2021, the decrease was primarily driven by a decrease in the rate of delinquencies and re-ages, a decrease in the customer account receivable portfolio balance and an improvement in the forecasted unemployment rate that drove a $20.0 million decrease in the economic adjustment. ~~During~~

Interest expense was $5.5 million for the three months ended April 31, 2020, the increase in the allowance for bad debts was primarily due to a $65.5 million increase in the economic adjustment driven by an increase in forecasted unemployment rates stemming from the COVID-19 pandemic.

~~Interest expense was~~30, 2022 and $9.2 million for the three months ended April 30, 2021, ~~and $15.0 million for the three months ended April 30, 2020,~~ a decrease of ~~$5.8~~$3.7 million or ~~38.7%~~40.1%. The decrease was primarily driven by a lower ~~average outstanding balance of debt, partially offset by a higher~~ effective interest ~~rate.~~rate during the current period.

Net income for the three months ended April 30, ~~2021~~2022 was ~~$45.4~~$6.2 million or ~~$1.52~~$0.25 per diluted share, compared to net ~~loss~~income of ~~$56.2~~$45.4 million, or ~~$1.95~~$1.52 per diluted share, for the three months ended April 30, ~~2020.~~2021.

How We Evaluate Our Operations

Senior management focuses on certain key indicators to monitor our performance including:

•Same store sales - Our management considers same store sales, which consists of both brick and mortar and e-commerce sales, to be an important indicator of our performance because they reflect our attempts to leverage our SG&A costs, which include rent and other store expenses, and they have a direct impact on our total net sales, net income, cash and working capital. Same store sales is calculated by comparing the reported sales for all stores that were open during both comparative fiscal years, starting in the first period in which the store has been open for a full quarter. Sales from closed stores, if any, are removed from each period. Sales from relocated stores have been included in each period if each such store was relocated within the same general geographic market. Sales from expanded stores have also been included in each period.

•Retail gross margin - Our management views retail gross margin as a key indicator of our performance because it reflects our pricing power relative to the prices we pay for our products. Retail gross margin is calculated by comparing retail total net sales to the cost of goods sold.

•60+ Day Delinquencies - Our management views customer account delinquencies as a key indicator of our performance because it reflects the quality of our credit portfolio, drives future credit performance and credit offerings, and impacts the interest rates we pay on our asset-backed securitizations. Delinquencies are measured as the percentage of balances that are 60+ days past due.

•Net yield - Our management considers yield to be a key performance metric because it drives future credit decisions and credit offerings and directly impacts our net income. Yield reflects the amount of interest we receive from our portfolio.

Company Initiatives

In the first quarter of fiscal year ~~2022,~~2023, we delivered strong ~~results,~~credit segment performance, driven by higher yields, as well as better portfolio performance and lower borrowing costs. We also continued to grow our ~~store~~eCommerce sales and ~~e-commerce performance, a continued focus on cash collections~~sales to our fast and reliable customer compared to the ~~reduction of COVID-19 restrictions in many of the states in which we operate.~~prior quarter. We delivered the following financial and operational results in the first quarter of fiscal year ~~2022:~~2023:

•~~Net earnings for the first quarter increased~~Credit spread was 1,160 basis points, supported by continued strong credit performance;

•Sales to ~~a quarterly record of $1.52 per diluted share, compared to a loss of $1.95 per diluted share for the same period last fiscal~~our fast and reliable customer grew 2% year over year;

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•~~Same store sales increased 19.4% for the first quarter of fiscal year 2022 as compared to the first quarter of fiscal year 2021 and increased 1.8% on~~Acquired a two-year basis as compared to the first quarter of fiscal year 2020, primarily due to higher cash and third-party credit sales and increase in demand across most of the Company’s home-related product categories;lease-to-own technology platform;

•~~E-commerce~~eCommerce sales ~~during the~~increased 71.7% to a first quarter record of ~~fiscal year 2022 increased 95.7% as compared to the prior fiscal year period;~~

•~~Lease-to-own sales during the first quarter of fiscal year 2022 increased 82.0%, as compared to the prior fiscal year period;~~$18.3 million;

•During the first quarter of fiscal year ~~2022,~~2023, the Company added ~~six~~three new ~~showrooms,~~stores, including ~~five~~two within the state of Florida, bringing the total number of ~~showrooms~~stores at April 30, ~~2021~~2022 to ~~152,~~161, compared to ~~139~~152 at April 30, ~~2020;~~2021; and

•AtAs a percent of the portfolio balance at April 30, ~~2021,~~2022, the carrying value of customer accounts receivable 60+ days past due ~~declined 49.4% year-over-year to the lowest level in seven fiscal years,~~ and ~~the carrying value of~~ re-aged accounts ~~declined 45.1% year-over-year to the lowest level in four fiscal years;~~were 10.3% and

•~~During the first quarter of fiscal year 2022, the Company generated $130.8 million in cash provided by operating activities further strengthening the Company’s balance sheet.~~

We believe that we have laid the foundation to execute our long-term growth strategy and prudently manage financial and operational risk while maximizing shareholder value. We remain focused on the following strategic priorities for fiscal year 2022:

•~~Increase net income by improving performance across our core operational and financial metrics: same store sales, retail margin, delinquencies and net yield;~~

•~~Open 11 to 13 new stores in our current geographic footprint to leverage our existing infrastructure (inclusive of the six new stores opened during the first quarter of fiscal year 2022);~~

•~~Optimize our mix of quality, branded products and gain efficiencies in our warehouse, delivery and transportation operations to increase our retail gross margin;~~

•~~Continue to grow our lease-to-own sales;~~

•~~Continue to grow our e-commerce sales;~~

•~~Maintain disciplined oversight of our SG&A;~~

•Ensure that the Company has the leadership and human capital pipeline and capability to drive results and meet present and future business objectives as the Company continues to expand its retail store base; and

•~~Leverage technology and shared services to drive efficient, effective and scalable processes.~~ 16.4%, respectively.

Outlook

Throughout the COVID-19 pandemic, we have generally been classified as an essential business by government authorities in the jurisdictions in which we operate as we provide essential goods and services to our communities. As a result, despite the widespread stay-at-home orders that were in effect from time to time at the beginning of the pandemic, most of our stores remained open, though at times operating on reduced schedules as mandated. As of June 3, 2021, all of our stores are open and conduct regular in-store shopping hours. However, as noted in the “Overview” above, our business and industry continue to be impacted by the COVID-19 pandemic in the United States. Going forward, the full extent to which the pandemic will impact our supply chain, future business and operating results is uncertain. Government support, including the American Rescue Plan Act of 2021, the Infrastructure Investment and Jobs Act, and 2021 child tax credit payments, has provided our customers with additional financial means which we expect has helped ~~and may continue to help,~~ our business. We feel we are well positioned to continue serving our customers and supporting our employees as we continue to monitor and respond to the pandemic.

The broad appeal of our value proposition to our geographically diverse core demographic and the unit economics of our business ~~and the current retail real estate market~~ should provide the stability necessary to maintain and grow our business. ~~Further, as states fully re-open and the COVID-19 pandemic is contained, we~~We expect our brand recognition and long history in our core markets to give us the opportunity to further penetrate our existing footprint, particularly as we leverage existing marketing spend, logistics infrastructure, and service footprint. There are also many markets in the U.S. with demographic characteristics similar to those in our existing footprint, which provides substantial opportunities for future growth. We plan to improve our operating results by leveraging our existing infrastructure and seeking to continually optimize the efficiency of our marketing, merchandising, distribution and credit operations. As we expand in existing markets and penetrate new markets, we expect to increase our purchase volumes, achieve distribution efficiencies and strengthen our relationships with our key vendors. Over

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time, we also expect our increased store base and the resulting higher net sales to further leverage our existing corporate and regional infrastructure.

Results of Operations

The following tables present certain financial and other information, on a condensed consolidated basis:


Consolidated:	Consolidated:	Three Months Ended April 30,						Consolidated:	Three Months Ended April 30,
(in thousands)	(in thousands)	2021		2020		Change		(in thousands)	2022		2021		Change
Revenues:	Revenues:							Revenues:
Total net sales	Total net sales	$	291,296	$	230,330	$	60,966	Total net sales	$	272,264	$	291,296	$	(19,032)
Finance charges and other revenues	Finance charges and other revenues	72,406		86,830		(14,424)		Finance charges and other revenues	67,557		72,406		(4,849)
Total revenues	Total revenues	363,702		317,160		46,542		Total revenues	339,821		363,702		(23,881)
Costs and expenses:	Costs and expenses:							Costs and expenses:
Cost of goods sold	Cost of goods sold	184,879		147,014		37,865		Cost of goods sold	178,382		184,879		(6,497)
Selling, general and administrative expense	Selling, general and administrative expense	126,049		113,007		13,042		Selling, general and administrative expense	132,783		126,049		6,734
Provision for bad debts		(17,136)		117,326		(134,462)
Charges and credits		—		2,055		(2,055)
Provision (benefit) for bad debts								Provision (benefit) for bad debts	14,731		(17,136)		31,867
Total costs and expenses	Total costs and expenses	293,792		379,402		(85,610)		Total costs and expenses	325,896		293,792		32,104
Operating income (loss)		69,910		(62,242)		132,152
Operating income								Operating income	13,925		69,910		(55,985)
Interest expense	Interest expense	9,204		14,993		(5,789)		Interest expense	5,521		9,204		(3,683)
Loss on extinguishment of debt	Loss on extinguishment of debt	1,218		—		1,218		Loss on extinguishment of debt	—		1,218		(1,218)
Income (loss) before income taxes		59,488		(77,235)		136,723
Provision (benefit) for income taxes		14,090		(21,033)		35,123
Net income (loss)		$	45,398	$	(56,202)	$	101,600
Income before income taxes								Income before income taxes	8,404		59,488		(51,084)
Provision for income taxes								Provision for income taxes	2,183		14,090		(11,907)
Net income								Net income	$	6,221	$	45,398	$	(39,177)

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Supplementary Operating Segment Information

Operating segments are defined as components of an enterprise that engage in business activities and for which discrete financial information is available that is evaluated on a regular basis by the chief operating decision maker to make decisions about how to allocate resources and assess performance. We are a leading specialty retailer and offer a broad selection of quality, branded durable consumer goods and related services in addition to a proprietary credit solution for our core credit-constrained consumers. We have two operating segments: (i) retail and (ii) credit. Our operating segments complement one another. The retail segment operates primarily through our stores and website and its product offerings include furniture and mattresses, home appliances, consumer electronics and home office products from leading global brands across a wide range of price points. Our credit segment offers affordable financing solutions to a large, under-served population of credit-constrained consumers who typically have limited credit alternatives. Our operating segments provide customers the opportunity to comparison shop across brands with confidence in our competitive prices as well as affordable monthly payment options, next day delivery and installation in the majority of our markets, and product repair service. We believe our large, attractively merchandised retail stores and credit solutions offer a distinctive value proposition compared to other retailers that target our core customer demographic. The operating segments follow the same accounting policies used in our Condensed Consolidated Financial Statements.

We evaluate a segment’s performance based upon operating income (loss). SG&A includes the direct expenses of the retail and credit operations, allocated corporate overhead expenses, and a charge to the credit segment to reimburse the retail segment for expenses it incurs related to occupancy, personnel, advertising and other direct costs of the retail segment which benefit the credit operations by sourcing credit customers and collecting payments. The reimbursement received by the retail segment from the credit segment is calculated using an annual rate of 2.5% multiplied by the average outstanding portfolio balance for each applicable period.

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The following table represents total revenues, costs and expenses, operating income (loss) and income (loss) before taxes attributable to these operating segments for the periods indicated:


Retail Segment:	Retail Segment:	Three Months Ended April 30,						Retail Segment:	Three Months Ended April 30,
(dollars in thousands)	(dollars in thousands)	2021		2020		Change		(dollars in thousands)	2022		2021		Change
Revenues:	Revenues:							Revenues:
Product sales	Product sales	$	269,211	$	207,198	$	62,013	Product sales	$	249,973	$	269,211	$	(19,238)
Repair service agreement commissions	Repair service agreement commissions	19,131		20,101		(970)		Repair service agreement commissions	19,836		19,131		705
Service revenues	Service revenues	2,954		3,031		(77)		Service revenues	2,455		2,954		(499)
Total net sales	Total net sales	291,296		230,330		60,966		Total net sales	272,264		291,296		(19,032)
Finance charges and other	Finance charges and other	209		235		(26)		Finance charges and other	271		209		62
Total revenues	Total revenues	291,505		230,565		60,940		Total revenues	272,535		291,505		(18,970)
Costs and expenses:	Costs and expenses:							Costs and expenses:
Cost of goods sold	Cost of goods sold	184,879		147,014		37,865		Cost of goods sold	178,382		184,879		(6,497)
Selling, general and administrative expense (1)	Selling, general and administrative expense (1)	90,893		78,174		12,719		Selling, general and administrative expense (1)	96,030		90,893		5,137
Provision for bad debts		18		168		(150)
Provision (benefit) for bad debts								Provision (benefit) for bad debts	179		18		161
Total costs and expenses	Total costs and expenses	275,790		225,356		50,434		Total costs and expenses	274,591		275,790		(1,199)
Operating income		$	15,715	$	5,209	$	10,506
Operating income (loss)								Operating income (loss)	$	(2,056)	$	15,715	$	(17,771)
Number of stores:	Number of stores:							Number of stores:
Beginning of period	Beginning of period	146		137				Beginning of period	158		146
Opened	Opened	6		2				Opened	3		6
End of period	End of period	152		139				End of period	161		152

Credit Segment: Three Months Ended
April 30,
(in thousands) 2021 2020 Change
Revenues:
Finance charges and other revenues $ 72,197 $ 86,595 $ (14,398)
Costs and expenses:
Selling, general and administrative expense (1)
35,156 34,833 323
Provision for bad debts (17,154) 117,158 (134,312)
Charges and credits — 2,055 (2,055)
Total costs and expenses 18,002 154,046 (136,044)
Operating income (loss) 54,195 (67,451) 121,646
Interest expense 9,204 14,993 (5,789)
Loss on extinguishment of debt 1,218 — 1,218
Income (loss) before income taxes $ 43,773 $ (82,444) $ 126,217

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Credit Segment:	Three Months Ended April 30,
(in thousands)	2022		2021		Change
Revenues:
Finance charges and other revenues	$	67,286	$	72,197	$	(4,911)
Costs and expenses:
Selling, general and administrative expense (1)	36,753		35,156		1,597
Provision (benefit) for bad debts	14,552		(17,154)		31,706
Total costs and expenses	51,305		18,002		33,303
Operating income	15,981		54,195		(38,214)
Interest expense	5,521		9,204		(3,683)
Loss on extinguishment of debt	—		1,218		(1,218)
Income before income taxes	$	10,460	$	43,773	$	(33,313)

(1)For the three months ended April 30, ~~2021~~2022 and ~~2020,~~2021, the amount of overhead allocated to each segment reflected in SG&A was ~~$9.1~~$9.6 million and ~~$7.3~~$9.1 million, respectively. For the three months ended April 30, ~~2021~~2022 and ~~2020,~~2021, the amount of reimbursement made to the retail segment by the credit segment was $6.8 million and $7.3 million, ~~and $9.8 million,~~ respectively.

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Three months ended April 30, ~~2021~~2022 compared to three months ended April 30, ~~2020~~2021

Revenues. The following table provides an analysis of retail net sales by product category in each period, including repair service agreement (“RSA”) commissions and service revenues, expressed both in dollar amounts and as a percent of total net sales:


		Three Months Ended April 30,										%		Same Store			Three Months Ended April 30,										%		Same Store
(dollars in thousands)	(dollars in thousands)	2021		% of Total		2020		% of Total		Change		Change		% Change		(dollars in thousands)	2022		% of Total		2021		% of Total		Change		Change		% Change
Furniture and mattress	Furniture and mattress	$	94,491	32.4	%	$	68,893	29.9	%	$	25,598	37.2	%	27.0	%	Furniture and mattress	$	88,094	32.4	%	$	94,491	32.4	%	$	(6,397)	(6.8)	%	(10.3)	%
Home appliance	Home appliance	113,261		38.9		81,285		35.3		31,976		39.3		32.3		Home appliance	109,728		40.3		113,261		38.9		(3,533)		(3.1)		(5.6)
Consumer electronics	Consumer electronics	38,038		13.1		35,776		15.5		2,262		6.3		3.6		Consumer electronics	33,604		12.3		38,038		13.1		(4,434)		(11.7)		(13.6)
Home office	Home office	14,521		5.0		17,366		7.5		(2,845)		(16.4)		(19.3)		Home office	10,189		3.7		14,521		5.0		(4,332)		(29.8)		(31.2)
Other	Other	8,900		3.1		3,878		1.8		5,022		129.5		116.7		Other	8,358		3.1		8,900		3.1		(542)		(6.1)		(7.8)
Product sales	Product sales	269,211		92.5		207,198		90.0		62,013		29.9		22.9		Product sales	249,973		91.8		269,211		92.5		(19,238)		(7.1)		(9.8)
Repair service agreement commissions (1)	Repair service agreement commissions (1)	19,131		6.6		20,101		8.7		(970)		(4.8)		(7.6)		Repair service agreement commissions (1)	19,836		7.3		19,131		6.6		705		3.7		(6.3)
Service revenues	Service revenues	2,954		0.9		3,031		1.3		(77)		(2.5)				Service revenues	2,455		0.9		2,954		0.9		(499)		(16.9)
Total net sales	Total net sales	$	291,296	100.0	%	$	230,330	100.0	%	$	60,966	26.5	%	19.4	%	Total net sales	$	272,264	100.0	%	$	291,296	100.0	%	$	(19,032)	(6.5)	%	(9.5)	%

(1) The total change in sales of RSA commissions includes retrospective commissions, which are not reflected in the change in same store sales.

The ~~increase~~decrease in product sales for the three months ended April 30, ~~2021~~2022 was primarily driven by ~~an increase~~a decrease in same store sales of ~~19.4% and by new store growth.~~9.5%. The ~~increase~~decrease in same store sales ~~reflects higher cash~~is primarily driven by a tightening of underwriting standards from our lease-to-own partners and ~~third-party credit~~the effect the benefits stimulus had on sales ~~and increase~~ in ~~demand across most of~~ the ~~Company’s home-related product categories. The increase also reflects the impact of~~ prior ~~year reductions in store hours, state mandated stay-at-home orders and lower sales of discretionary categories as a result of the COVID-19 pandemic.~~period.

The following table provides the change of the components of finance charges and other revenues:


		Three Months Ended April 30,							Three Months Ended April 30,
(in thousands)	(in thousands)	2021		2020		Change		(in thousands)	2022		2021		Change
Interest income and fees	Interest income and fees	$	67,679	$	81,843	$	(14,164)	Interest income and fees	$	62,714	$	67,679	$	(4,965)
Insurance income	Insurance income	4,518		4,752		(234)		Insurance income	4,572		4,518		54
Other revenues	Other revenues	209		235		(26)		Other revenues	271		209		62
Finance charges and other revenues	Finance charges and other revenues	$	72,406	$	86,830	$	(14,424)	Finance charges and other revenues	$	67,557	$	72,406	$	(4,849)

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The decrease in finance charges and other revenues was primarily due to a ~~24.8%~~6.5% decrease in the average outstanding balance of the customer accounts receivable portfolio. ~~These decreases were partially offset by an increase~~This decrease was also due to a decrease in the yield rate, from ~~21.3% for the three months ended April 30, 2020 to~~ 23.7% for the three months ended April 30, ~~2021.~~2021 to 23.5% for the three months ended April 30, 2022.

The following table provides key portfolio performance information:

Three Months Ended
April 30,
(dollars in thousands) 2021 2020 Change
Interest income and fees $ 67,679 $ 81,843 $ (14,164)
Net charge-offs (44,938) (58,888) 13,950
Interest expense (9,204) (14,993) 5,789
Net portfolio income $ 13,537 $ 7,962 $ 5,575
Average outstanding portfolio balance $ 1,171,038 $ 1,557,762 $ (386,724)
Interest income and fee yield (annualized) 23.7 % 21.3 %
Net charge-off % (annualized) 15.3 % 15.1 %

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	Three Months Ended April 30,
(dollars in thousands)	2022			2021			Change
Interest income and fees	$	62,714		$	67,679		$	(4,965)
Net charge-offs	(32,462)			(44,938)			12,476
Interest expense	(5,521)			(9,204)			3,683
Net portfolio income	$	24,731		$	13,537		$	11,194
Average outstanding portfolio balance	$	1,094,745		$	1,171,038		$	(76,293)
Interest income and fee yield (annualized)	23.5		%	23.7		%
Net charge-off % (annualized)	11.9		%	15.3		%

Retail Gross Margin


		Three Months Ended April 30,									Three Months Ended April 30,
(dollars in thousands)	(dollars in thousands)	2021			2020			Change		(dollars in thousands)	2022			2021			Change
Retail total net sales	Retail total net sales	$	291,296		$	230,330		$	60,966	Retail total net sales	$	272,264		$	291,296		$	(19,032)
Cost of goods sold	Cost of goods sold	184,879			147,014			37,865		Cost of goods sold	178,382			184,879			(6,497)
Retail gross margin	Retail gross margin	$	106,417		$	83,316		$	23,101	Retail gross margin	$	93,882		$	106,417		$	(12,535)
Retail gross margin percentage	Retail gross margin percentage	36.5		%	36.2		%			Retail gross margin percentage	34.5		%	36.5		%

The ~~increase~~decrease in retail gross margin was primarily driven by increased product costs as a ~~shift in sales from lower margin products to~~result of higher ~~margin products~~freight and fuel costs, the ~~impact~~deleveraging of fixed ~~logistics~~distribution costs onand higher ~~sales.~~financing fees. These increases were partially offset by an increase in RSA commissions.

Selling, General and Administrative Expense


		Three Months Ended April 30,									Three Months Ended April 30,
(dollars in thousands)	(dollars in thousands)	2021			2020			Change		(dollars in thousands)	2022			2021			Change
Retail segment	Retail segment	$	90,893		$	78,174		$	12,719	Retail segment	$	96,030		$	90,893		$	5,137
Credit segment	Credit segment	35,156			34,833			323		Credit segment	36,753			35,156			1,597
Selling, general and administrative expense - Consolidated	Selling, general and administrative expense - Consolidated	$	126,049		$	113,007		$	13,042	Selling, general and administrative expense - Consolidated	$	132,783		$	126,049		$	6,734
Selling, general and administrative expense as a percent of total revenues	Selling, general and administrative expense as a percent of total revenues	34.7		%	35.6		%			Selling, general and administrative expense as a percent of total revenues	39.1		%	34.7		%

The SG&A increase in the retail segment was primarily due to ~~an increase in~~increased labor ~~delivery and transportation, advertising,~~ and occupancy ~~costs. The SG&A increase in the credit segment was primarily due to an increase in labor~~costs associated with new store growth, higher stock compensation expense and general operating costs.

As a percent of average total customer portfolio balance (annualized), SG&A for the credit segment was 13.4% for the three months ended April 30, 2022 as compared to 12.0% for the three months ended April 30, ~~2021~~2021. The SG&A increase in the credit segment was primarily due to an increase in general operating and labor costs. The increase in the SG&A as ~~compared~~a percent of the average customer portfolio balance was due to ~~8.9%~~a year-over-year decline in the portfolio balance.

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Provision for Bad Debts


	Three Months Ended April 30,
(dollars in thousands)	2022			2021			Change
Retail segment	$	179		$	18		$	161
Credit segment	14,552			(17,154)			31,706
Provision (benefit) for bad debts - Consolidated	$	14,731		$	(17,136)		$	31,867
Provision (benefit) for bad debts - Credit segment, as a percent of average outstanding portfolio balance (annualized)	5.3		%	(5.9)		%

The provision for bad debts increased to $14.7 million for the three months ended April 30, ~~2020.~~

~~Provision for Bad Debts~~

Three Months Ended
April 30,
(dollars in thousands) 2021 2020 Change
Retail segment $ 18 $ 168 $ (150)
Credit segment (17,154) 117,158 (134,312)
Provision for bad debts - Consolidated $ (17,136) $ 117,326 $ (134,462)
Provision for bad debts - Credit segment, as a percent of average outstanding portfolio balance (annualized) (5.9) % 30.1 %

~~The provision for bad debts decreased to~~2022 from $(17.1) million for the three months ended April 30, 2021, ~~from $117.3 million for the three months ended April 30, 2020, a decrease~~an overall change of ~~$134.4~~$31.8 million. The year-over-year ~~decrease~~increase was primarily driven by a smaller decrease in the allowance for bad debts during the three months ended April 30, ~~2021~~2022 compared to ~~an increase during~~the decrease for the three months ended April 30, ~~2020 and~~2021. This is partially offset by a year-over-year decrease in net charge-offs of ~~$13.9~~$12.5 million. The decrease in the allowance for bad debts during the three months ended April 30, 2022 was primarily driven by a decrease in the customer account receivable portfolio balance and a decrease in the rate of delinquencies. During the three months ended April 30, 2021, the decrease was primarily driven by a decrease in the rate of delinquencies and re-ages, a decrease in the customer account receivable portfolio and an improvement in the forecasted unemployment rate that drove a $20.0 million decrease in the economic adjustment. ~~During the three months ended April 31, 2020, the increase in the allowance~~

Interest Expense

Interest expense was $5.5 million for ~~bad debts was primarily due to a $65.5 million increase in the economic adjustment driven by an increase in forecasted unemployment rates stemming from the COVID-19 pandemic.~~

~~Charges and Credits~~

Three Months Ended
April 30,
(in thousands) 2021 2020 Change
Professional fees $ — $ 2,055 $ (2,055)
Total charges and credits $ — $ 2,055 $ (2,055)

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~~During~~ the three months ended April 30, ~~2020, we recognized $2.1 million in professional fees associated with non-recurring expenses related to fiscal year 2020.~~

~~Interest Expense~~

~~Interest expense was~~2022 and $9.2 million for the three months ended April 30, 2021, ~~and $15.0 million for the three months ended April 30, 2020,~~ a decrease of ~~$5.8~~$3.7 million or ~~38.7%~~40.0%. The decrease was ~~primarily~~ driven by a lower ~~average outstanding balance of debt, partially offset by a higher~~ effective interest ~~rate.~~rate during the current period.

Loss on Extinguishment of Debt

During the three month period ended April 30, 2021, we incurred a loss of $1.0 million related to the retirement of the remaining $141.2 million aggregate principal amount of our 7.25% Senior Notes due 2022 (“Senior Notes”) and a loss of $0.2 million related to the amendment of our Fifth Amended and Restated Loan and Security Agreement.

Provision for Income Taxes


		Three Months Ended April 30,									Three Months Ended April 30,
(dollars in thousands)	(dollars in thousands)	2021			2020			Change		(dollars in thousands)	2022			2021			Change
Provision (benefit) for income taxes		$	14,090		$	(21,033)		$	35,123
Provision for income taxes										Provision for income taxes	$	2,183		$	14,090		$	(11,907)
Effective tax rate	Effective tax rate	23.7		%	27.2		%			Effective tax rate	26.0		%	23.7		%

The ~~increase~~decrease in income tax expense for the three months ended April 30, ~~2021~~2022 compared to the three months ended April 30, ~~2020~~2021 was driven by a ~~$136.7~~$51.1 million ~~increase~~decrease in pre-tax earnings at the statutory rate of 21%. ~~An additional $4.9 million benefit was also recognized in the prior year period as a result of net operating loss provisions within the CARES Act that provides for a five year carryback of losses.~~

Customer Accounts Receivable Portfolio

We provide in-house financing to individual consumers on a short- and medium-term basis (contractual terms generally range from 12 to 36 months) for the purchase of durable products for the home. A significant portion of our customer credit portfolio is due from customers that are considered higher-risk, subprime borrowers. Our financing is executed using contracts that require fixed monthly payments over fixed terms. We maintain a secured interest in the product financed. If a payment is delayed, missed or paid only in part, the account becomes delinquent. Our collection personnel attempt to contact a customer once their account becomes delinquent. Our loan contracts generally reflect an interest rate of between 18% and 36%. We have implemented our direct consumer loan program across all Texas, Louisiana, Tennessee and Oklahoma locations. The states of Texas, Louisiana, Tennessee and Oklahoma represented approximately ~~72%~~69% of our originations during the three months ended April 30, ~~2021,~~2022, with maximum equivalent interest rates of up to ~~27%~~32% in Oklahoma, up to 30% in Texas and Tennessee, and up to 36% in Louisiana. In states where regulations do not generally limit the interest rate charged, our loan contracts generally reflect an interest rate between 29.99% and 35.99%. These states represented ~~15%~~14% of our originations during the three months ended April 30, ~~2021.~~2022.

We offer qualified customers a 12-month no-interest option finance program. If the customer is delinquent in making a scheduled monthly payment or does not repay the principal in full by the end of the no-interest option program period (grace periods are provided), the account does not qualify for the no-interest provision and none of the interest earned is waived.

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We regularly extend or “re-age” a portion of our delinquent customer accounts as a part of our normal collection procedures to protect our investment. Generally, extensions are granted to customers who have experienced a financial difficulty (such as the temporary loss of employment), which is subsequently resolved, and when the customer indicates a willingness and ability to resume making monthly payments. These re-ages involve modifying the payment terms to defer a portion of the cash payments currently required of the debtor to help the debtor improve his or her financial condition and eventually be able to pay the account balance. Our re-aging of customer accounts does not change the interest rate or the total principal amount due from the customer and typically does not reduce the monthly contractual payments. We may also charge the customer an extension fee, which approximates the interest owed for the time period the contract was past due. Our re-age programs consist of extensions and two payment updates, which include unilateral extensions to customers who make two full payments in three calendar months in certain states. Re-ages are not granted to debtors who demonstrate a lack of intent or ability to service the obligation or have reached our limits for account re-aging. To a much lesser extent, we may provide the customer the ability to re-age their obligation by refinancing the account, which typically does not change the interest rate or the total principal amount due from the customer but does reduce the monthly contractual payments and extends the term. Under these options, as with extensions, the customer must resolve the reason for delinquency and show a willingness and ability to resume making contractual monthly payments.

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On March 27, 2020 the Coronavirus Aid, Relief and Economic Security Act (“CARES Act”) was signed into law to address the economic impact of the COVID-19 pandemic. Under the CARES Act, modifications deemed to be COVID-19 related are not considered a TDR if the loan was current (not more than 30 days past due as of March 31, 2020) and the deferral was executed between April 1, 2020 and the earlier of 60 days after the termination of the COVID-19 national emergency or December 31, 2020. In response to the CARES Act, the Company implemented short-term deferral programs for our customers. The carrying value of the customer receivables on accounts which were current prior to receiving a COVID-19 related deferment was $44.5 million as of April 30, 2021. All COVID-19 specific deferral programs ended during the third quarter of fiscal year 2021.

The following tables present, for comparison purposes, information about our managed portfolio (information reflects on a combined basis the securitized receivables transferred to the VIEs and receivables not transferred to the VIEs):


		As of April 30,							As of April 30,
		2021			2020				2022			2021
Weighted average credit score of outstanding balances (1)	Weighted average credit score of outstanding balances (1)	603			587			Weighted average credit score of outstanding balances (1)	609			603
Average outstanding customer balance	Average outstanding customer balance	$	2,410		$	2,676		Average outstanding customer balance	$	2,491		$	2,410
Balances 60+ days past due as a percentage of total customer portfolio carrying value (2)(3)(4)	Balances 60+ days past due as a percentage of total customer portfolio carrying value (2)(3)(4)	9.1		%	13.3		%	Balances 60+ days past due as a percentage of total customer portfolio carrying value (2)(3)(4)	10.3		%	9.1		%
Re-aged balance as a percentage of total customer portfolio carrying value (2)(3)(5)	Re-aged balance as a percentage of total customer portfolio carrying value (2)(3)(5)	23.8		%	32.3		%	Re-aged balance as a percentage of total customer portfolio carrying value (2)(3)(5)	16.4		%	23.8		%
Carrying value of account balances re-aged more than six months (in thousands) (3)	Carrying value of account balances re-aged more than six months (in thousands) (3)	$	81,033		$	115,830		Carrying value of account balances re-aged more than six months (in thousands) (3)	$	42,154		$	81,033
Allowance for bad debts and uncollectible interest as a percentage of total customer accounts receivable portfolio balance	Allowance for bad debts and uncollectible interest as a percentage of total customer accounts receivable portfolio balance	20.4		%	26.2		%	Allowance for bad debts and uncollectible interest as a percentage of total customer accounts receivable portfolio balance	17.8		%	20.4		%
Percent of total customer accounts receivable portfolio balance represented by no-interest option receivables	Percent of total customer accounts receivable portfolio balance represented by no-interest option receivables	24.8		%	17.3		%	Percent of total customer accounts receivable portfolio balance represented by no-interest option receivables	34.3		%	24.8		%


		Three Months Ended April 30,							Three Months Ended April 30,
		2021			2020				2022			2021
Total applications processed	Total applications processed	297,906			295,551			Total applications processed	267,704			297,906
Weighted average origination credit score of sales financed (1)	Weighted average origination credit score of sales financed (1)	617			609			Weighted average origination credit score of sales financed (1)	619			617
Percent of total applications approved and utilized	Percent of total applications approved and utilized	21.8		%	22.3		%	Percent of total applications approved and utilized	20.2		%	21.8		%
Average income of credit customer at origination	Average income of credit customer at origination	$	48,500		$	45,800		Average income of credit customer at origination	$	50,100		$	48,500
Percent of retail sales paid for by:	Percent of retail sales paid for by:							Percent of retail sales paid for by:
In-house financing, including down payments received	In-house financing, including down payments received	48.7		%	63.3		%	In-house financing, including down payments received	49.8		%	48.7		%
Third-party financing	Third-party financing	16.8		%	17.1		%	Third-party financing	17.9		%	16.8		%
Third-party lease-to-own option	Third-party lease-to-own option	12.3		%	8.5		%	Third-party lease-to-own option	7.4		%	12.3		%
		77.8		%	88.9		%		75.1		%	77.8		%

(1)Credit scores exclude non-scored accounts.

(2)Accounts that become delinquent after being re-aged are included in both the delinquency and re-aged amounts.

(3)Carrying value reflects the total customer accounts receivable portfolio balance, net of deferred fees and origination costs, the allowance for no-interest option credit programs and the allowance for uncollectible interest.

(4)~~Decrease~~Increase was primarily due to ~~an increase~~a decrease in cash ~~collections and the tightening of underwriting standards that occurred in fiscal year 2021.~~collections.

(5)Decrease was primarily due to ~~an increase in cash collections,~~ the change in the unilateral re-age policy that occurred in the second quarter of fiscal year 2021 and the tightening of underwriting standards that occurred in fiscal year ~~2021.~~2021 and fiscal year 2022.

Our customer portfolio balance and related allowance for uncollectible accounts are segregated between customer accounts receivable and restructured accounts. Customer accounts receivable include all accounts for which the payment term has not

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been cumulatively extended over three months or refinanced. Restructured accounts include all accounts for which payment term has been re-aged in excess of three months or refinanced.

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For customer accounts receivable (excluding restructured accounts), the allowance for uncollectible accounts as a percentage of the total customer accounts receivable portfolio balance decreased to 15.7% as of April 30, 2022 from 17.4% as of April 30, ~~2021 from 23.3% as of April 30, 2020.~~2021. The decrease was primarily related to a decline in the non-TDR re-age balance ~~improvements in 60+ day delinquencies~~ and a decrease in the economic adjustment due to an improved macroeconomic outlook.

The percentage of the carrying value of non-restructured accounts greater than 60 days past due ~~decreased 380~~increased 200 basis points over the prior year period to 8.8% as of April 30, 2022 from 6.8% as of April 30, ~~2021 from 10.6% as of April 30, 2020.~~2021. The ~~decrease~~increase was primarily due to ~~higher~~lower payment ~~rates, continued focus on cash collections and the tightening of underwriting standards that occurred in fiscal year 2021.~~rates.

For restructured accounts, the allowance for uncollectible accounts as a percentage of the portfolio balance was 40.9% as of April 30, 2022 as compared to 38.5% as of April 30, ~~2021 as compared to 41.7% as of April 30, 2020.~~2021. This ~~320 basis point decrease~~increase reflects ~~the impact of lower delinquencies~~higher delinquency rates on restructured accounts.

The percent of bad debt charge-offs, net of recoveries, to average outstanding portfolio balance was 11.9% for the three months ended April 30, 2022 compared to 15.3% for the three months ended April 30, ~~2021 compared~~2021. This decline is primarily related to ~~15.1% for~~ the ~~three months ended April 30, 2020.~~tightening of underwriting standards that occurred in fiscal year 2021.

As of April 30, ~~2021~~2022 and ~~2020,~~2021, balances under no-interest programs included within customer receivables were $364.6 million and $275.6 million, ~~and $259.3 million,~~ respectively. This increase is due to a shift in the underwriting strategy that occurred in the first quarter of fiscal year 2022.

Liquidity and Capital Resources

We require liquidity and capital resources to finance our operations and future growth as we add new stores to our operations, which in turn requires additional working capital for increased customer receivables and inventory. We generally finance our operations through a combination of cash flow generated from operations, the use of our Revolving Credit Facility, and through periodic securitizations of originated customer receivables. We plan to execute periodic securitizations of future originated customer receivables.

We believe, based on our current projections, that we have sufficient sources of liquidity to fund our operations, store expansion and renovation activities, and capital expenditures for at least the next 12 months.

Operating cash flows. For the three months ended April 30, ~~2021,~~2022, net cash provided by operating activities was ~~$130.8~~$47.1 million compared to ~~$152.5~~$130.8 million for the three months ended April 30, ~~2020.~~2021. The decrease in net cash provided by operating activities was primarily driven by ~~an increase~~lower cash collections compared to prior year due to lower payment rates and a smaller customer accounts receivable portfolio balance, normal fluctuation in ~~inventory~~accrued expenses and a decrease in ~~payables~~net income when adjusted for non-cash activity in comparison to the prior year ~~period when we were preserving liquidity in the midst of the COVID-19 pandemic.~~period.

Investing cash flows. For the three months ended April 30, ~~2021,~~2022, net cash used in investing activities was ~~$9.5~~$19.0 million compared to ~~$16.7~~$9.5 million for the three months ended April 30, ~~2020.~~2021. The cash used during the three months ended April 30, 2022 was primarily for investments in new stores and technology investments, including the acquisition of a lease-to-own technology platform. The cash used during the three months ended April 30, 2021 was primarily for investments in new stores. ~~The cash used during the three months ended April 30, 2020 was primarily for investments in two new distribution centers and technology investments.~~

Financing cash flows. For the three months ended April 30, ~~2021,~~2022, net cash used in financing activities was ~~$123.4~~$24.4 million compared to net cash ~~provided by~~used in financing activities of ~~$144.1~~$123.4 million for the three months ended April 30, ~~2020.~~2021. During the period ended April 30, 2021, we issued 2020-A Class C VIE asset backed notes resulting in net proceeds to us of approximately $62.5 million, net of transaction costs. The proceeds from the 2020-A VIE asset-backed notes were used to partially pay down the balance of the Company's Revolving Credit Facility. Cash collections from the securitized receivables were used to make payments on asset-backed notes of approximately ~~$134.5~~$102.6 million during the three months ended April 30, ~~2021~~2022 compared to approximately ~~$161.5~~$134.5 million in the comparable prior year period. During the period ended April 30, ~~2021,~~2022, net borrowings under the Revolving Credit Facility were ~~$94.5~~$152.0 million compared to net borrowings of ~~$306.9~~$94.5 million during the comparable prior year period. ~~The net borrowings during the three months ended April 30, 2020 included $275.0 million borrowed to preserve financial flexibility in the midst of the COVID-19 pandemic.~~ During the three months ended April 30, 2021, we retired the remaining $141.2 million aggregate principal amount of our Senior Notes outstanding.

~~Senior Notes.~~Stock Repurchase Program. On ~~July 1, 2014, we issued an aggregate principal amount~~December 14, 2021, our Board of ~~$250.0 million in unsecured 7.25% Senior Notes due 2022, (the “Senior Notes”)~~Directors approved a stock repurchase program pursuant to ~~an indenture dated July 1, 2014 (as amended,~~which we had the ~~“Indenture”), among Conn’s, Inc., its subsidiary guarantors (the “Guarantors”) and U.S. Bank National Association, as trustee. On April 15, 2021 we completed the redemption of all~~authorization to repurchase up to $150 million of our outstanding ~~Senior Notes in~~common stock. The stock repurchase program expires on December 14, 2022. For the three months ended April 30, 2022, we settled the repurchase of 3,462,848 shares of our common stock at an average weighted cost per share of $20.70 for an aggregate ~~principal~~ amount of ~~$141.2~~$71.7 million.

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balance of the securitized receivables. In addition, we, rather than the VIEs, retain all credit insurance income together with certain recoveries related to credit insurance and RSAs on charge-offs of the securitized receivables, which are reflected as a reduction to net charge-offs on a consolidated basis.

The asset-backed notes were offered and sold to qualified institutional buyers pursuant to the exemptions from registration provided by Rule 144A under the Securities Act of 1933. If an event of default were to occur under the indenture that governs the respective asset-backed notes, the payment of the outstanding amounts may be accelerated, in which event the cash proceeds of the receivables that otherwise might be released to the residual equity holder would instead be directed entirely toward repayment of the asset-backed notes, or if the receivables are liquidated, all liquidation proceeds could be directed solely to repayment of the asset-backed notes as governed by the respective terms of the asset-backed notes. The holders of the asset-backed notes have no recourse to assets outside of the VIEs. Events of default include, but are not limited to, failure to make required payments on the asset-backed notes or specified bankruptcy-related events.

The asset-backed notes outstanding as of April 30, ~~2021~~2022 consisted of the following:


(dollars in thousands)	(dollars in thousands)											(dollars in thousands)
Asset-Backed Notes	Asset-Backed Notes	Original Principal Amount		Original Net Proceeds (1)		Current Principal Amount		Issuance Date	Maturity Date	Contractual Interest Rate	Effective Interest Rate (2)	Asset-Backed Notes	Original Principal Amount		Original Net Proceeds (1)		Current Principal Amount		Issuance Date	Maturity Date	Contractual Interest Rate	Effective Interest Rate (2)
2019-A Class A Notes		$	254,530	$	253,026	$	11,620	4/24/2019	10/16/2023	3.40%	4.84%
2019-A Class B Notes		64,750		64,276		14,923		4/24/2019	10/16/2023	4.36%	5.29%
2019-A Class C Notes		62,510		61,898		14,407		4/24/2019	10/16/2023	5.29%	6.32%
2019-B Class B Notes		85,540		84,916		57,420		11/26/2019	6/17/2024	3.62%	4.60%
2019-B Class C Notes		83,270		82,456		83,270		11/26/2019	6/17/2024	4.60%	5.21%
2020-A Class A Notes	2020-A Class A Notes	174,900		173,716		32,645		10/16/2020	6/16/2025	1.71%	4.55%	2020-A Class A Notes	$	174,900	$	173,716	$	3,281	10/16/2020	6/16/2025	1.71%	3.31%
2020-A Class B Notes	2020-A Class B Notes	65,200		64,754		65,200		10/16/2020	6/16/2025	4.27%	5.49%	2020-A Class B Notes	65,200		64,754		6,553		10/16/2020	6/16/2025	4.27%	5.58%
2020-A Class C Notes	2020-A Class C Notes	62,900		62,535		62,900		2/24/2021	6/16/2025	4.20%	5.51%	2020-A Class C Notes	62,900		62,535		6,322		2/24/2021	6/16/2025	4.20%	6.26%
2021-A Class A Notes												2021-A Class A Notes	247,830		246,152		122,019		11/23/2021	5/15/2026	1.05%	2.98%
2021-A Class B Notes												2021-A Class B Notes	66,090		65,635		66,090		11/23/2021	5/15/2026	2.87%	3.40%
2021-A Class C Notes												2021-A Class C Notes	63,890		63,450		63,890		11/23/2021	5/15/2026	4.59%	5.06%
Total	Total	$	853,600	$	847,577	$	342,385					Total	$	680,810	$	676,242	$	268,155

(1)After giving effect to debt issuance costs.

(2)For the three months ended April 30, ~~2021,~~2022, and inclusive of the impact of changes in timing of actual and expected cash flows.

The Fifth Amended and Restated Loan Agreement, among other things, permits borrowings under the Letter of Credit Subline (as defined in the Fifth Amended and Restated Loan Agreement) that exceed the cap of $40 million to $100 million, solely at the discretion of the lenders for such amounts in excess of $40 million. The obligations under the Revolving Credit Facility are secured by substantially all assets of the Company, excluding the assets of the VIEs. As of April 30, ~~2021,~~2022, under our Revolving Credit Facility, we had immediately available borrowing capacity of ~~$290.4~~$206.1 million, ~~under our Revolving Credit Facility,~~ net of standby letters of credit issued of ~~$22.5 million. We also had $190.6~~$22.3 million and an additional $120.6 million that ~~could have~~may become available ~~under our Revolving Credit Facility were we to grow~~if the balance of eligible customer receivables and total eligible inventory ~~balances.~~balances increases.

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0.25% to 0.50% per annum, depending on the average outstanding balance and letters of credit of the Revolving Credit Facility in the immediately preceding quarter. The weighted-average interest rate on borrowings outstanding and including unused line fees under the Revolving Credit Facility was ~~9.6%~~3.4% for the three months ended April 30, ~~2021.~~2022.

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liquidity test is satisfied. Subsidiaries of the Company may pay dividends and make distributions to the Company and other obligors under the Revolving Credit Facility without restriction. As of April 30, ~~2021,~~2022, we were restricted from making distributions in excess of ~~$180.0~~$79.7 million as a result of the Revolving Credit Facility distribution and payment restrictions. The Revolving Credit Facility contains customary default provisions, which, if triggered, could result in acceleration of all amounts outstanding under the Revolving Credit Facility.


	Actual	Required Minimum/ Maximum
Interest Coverage Ratio for the quarter must equal or exceed minimum	~~11.71:~~7.14:1.00	1.00:1.00
Interest Coverage Ratio for the trailing two quarters must equal or exceed minimum	~~8.12:~~7.73:1.00	1.50:1.00
Leverage Ratio must not exceed maximum	~~1.26:~~1.80:1.00	4.50:1.00
ABS Excluded Leverage Ratio must not exceed maximum	~~0.77:~~1.37:1.00	2.50:1.00
Capital Expenditures, net, must not exceed maximum	$~~23.8~~42.8 million	$100.0 million

All capitalized terms in the above table are defined by the Revolving Credit Facility and may or may not match directly to the financial statement captions in this document. The covenants are calculated quarterly, except for capital expenditures, which is calculated for a period of four consecutive fiscal quarters, as of the end of each fiscal quarter.

Capital Expenditures. We lease the majority of our stores under operating leases and our plans for future store locations anticipate operating leases, but do not exclude store ownership. Our capital expenditures for future new store projects should primarily be for our tenant improvements to the property leased (including any new distribution centers and cross-dock facilities), the cost of which is estimated to be between ~~$1.7~~$1.5 million and $2.5 million per store (before tenant improvement allowances), and for our existing store remodels, estimated to range between ~~$0.8~~$0.3 million and ~~$1.0~~$0.9 million per store remodel (before tenant improvement allowances), depending on store size. In the event we purchase existing properties, our capital expenditures will depend on the particular property and whether it is improved when purchased. We are continuously reviewing new relationships and funding sources and alternatives for new stores, which may include “sale-leaseback” or direct “purchase-lease” programs, as well as other funding sources for our purchase and construction of those projects. If we do not purchase the real property for new stores, our direct cash needs should include only our capital expenditures for tenant improvements to leased properties and our remodel programs for existing stores. We opened ~~six~~three new stores during the three months ended April 30, ~~2021~~2022 and currently plan to open a total of 1120 to 1334 new stores during fiscal year ~~2022.~~2023, including 10 to 14 stand alone locations and 10 to 20 store-within-a-store locations. Our anticipated capital expenditures for the remainder of fiscal year ~~2022~~2023 are between ~~$35.0~~$70.0 million and ~~$45.0~~$80.0 million, which includes expenditures for new stores we plan to open in fiscal year ~~2022.~~2023.

Cash Flow

We periodically evaluate our liquidity requirements, capital needs and availability of resources in view of inventory levels, expansion plans, debt service requirements and other operating cash needs. To meet our short- and long-term liquidity requirements, including payment of operating expenses, funding of capital expenditures and repayment of debt, we rely primarily on cash from operations. As of April 30, ~~2021,~~2022, beyond cash generated from operations, we had (i) immediately available borrowing capacity of ~~$290.4~~$206.1 million under our Revolving Credit Facility and (ii) ~~$6.6~~$10.5 million of cash on hand. However, we have, in the past, sought to raise additional capital.

We expect that, for the next 12 months, cash generated from operations, proceeds from potential accounts receivable securitizations and our Revolving Credit Facility will be sufficient to provide us the ability to fund our operations, provide the increased working capital necessary to support our strategy and fund planned capital expenditures discussed above in Capital Expenditures.

We may repurchase or otherwise retire our debt and take other steps to reduce our debt or otherwise improve our financial position. These actions could include open market debt repurchases, negotiated repurchases, other retirements of outstanding debt and opportunistic refinancing of debt. The amount of debt that may be repurchased or otherwise retired, if any, will

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depend on market conditions, the Company’s cash position, compliance with debt covenants and restrictions and other considerations.

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Off-Balance Sheet Liabilities and Other Contractual Obligations

We do not have any off-balance sheet arrangements as defined by Item 303(a)(4) of Regulation S-K. The following table presents a summary of our minimum contractual commitments and obligations as of April 30, ~~2021:~~2022:


				Payments due by period											Payments due by period
(in thousands)	(in thousands)	Total		Less Than 1 Year		1-3 Years		3-5 Years		More Than 5 Years		(in thousands)	Total		Less Than 1 Year		1-3 Years		3-5 Years		More Than 5 Years
Debt, including estimated interest payments (1):	Debt, including estimated interest payments (1):											Debt, including estimated interest payments (1):
Revolving Credit Facility (1)	Revolving Credit Facility (1)	$	161,556	$	3,846	$	7,691	$	150,019	$	—	Revolving Credit Facility (1)	$	326,367	$	8,702	$	317,665	$	—	$	—
2019-A Class A Notes (2)(3)		12,593		395		12,198		—		—
2019-A Class B Notes (2)(3)		16,525		651		15,874		—		—
2019-A Class C Notes (2)(3)		16,284		762		15,522		—		—
2019-B Class B Notes (2)		63,935		2,079		4,157		57,699		—
2019-B Class C Notes (2)		95,275		3,830		7,661		83,784		—
2020-A Class A Notes (2)	2020-A Class A Notes (2)	34,951		558		1,116		33,277		—		2020-A Class A Notes (2)	3,457		56		112		3,289		—
2020-A Class B Notes (2)	2020-A Class B Notes (2)	76,702		2,784		5,568		68,350		—		2020-A Class B Notes (2)	7,430		280		560		6,590		—
2020-A Class C Notes (2)	2020-A Class C Notes (2)	73,815		2,642		5,284		65,889		—		2020-A Class C Notes (2)	7,154		266		531		6,357		—
2021-A Class A Notes (2)												2021-A Class A Notes (2)	127,199		1,281		2,562		123,356		—
2021-A Class B Notes (2)												2021-A Class B Notes (2)	73,761		1,897		3,794		68,070		—
2021-A Class C Notes (2)												2021-A Class C Notes (2)	75,749		2,933		5,865		66,951		—
Financing lease obligations	Financing lease obligations	7,739		1,194		2,005		1,410		3,130		Financing lease obligations	7,577		1,198		2,259		1,251		2,869
Operating leases:	Operating leases:											Operating leases:
Real estate	Real estate	528,784		83,619		161,658		122,484		161,023		Real estate	499,864		87,644		157,266		113,794		141,160
Equipment	Equipment	277		209		49		19		—		Equipment	68		36		27		5		—
Contractual commitments (4)		171,722		164,092		7,237		393		—
Contractual commitments (3)												Contractual commitments (3)	100,165		95,201		4,830		134		—
Total	Total	$	1,260,158	$	266,661	$	246,020	$	583,324	$	164,153	Total	$	1,228,791	$	199,494	$	495,471	$	389,797	$	144,029

(1)Estimated interest payments are based on the outstanding balance as of April 30, ~~2021~~2022 and the interest rate in effect at that time.

(2)The payments due by period for the asset-backed notes were based on their respective maturity dates at their respective fixed annual interest rate. Actual principal and interest payments on the asset-backed notes will reflect actual proceeds from the securitized customer accounts receivables.

(3)~~On May 12, 2021, the Company completed the redemption of the 2019-A Asset Backed Notes at an aggregate redemption price of $41.1 million. See Note 9.~~ ~~Subsequent Events, for details.~~

~~(4)~~Contractual commitments primarily include commitments to purchase inventory of ~~$145.1~~$76.8 million.

Issuer and Guarantor Subsidiary Summarized Financial Information

Conn’s, Inc. is a holding company with no independent assets or operations other than its investments in its subsidiaries. The Senior Notes, which were issued by Conn’s, Inc., were fully and unconditionally guaranteed on a joint and several senior unsecured basis by the Guarantors prior to our redemption of all outstanding Senior Notes in an aggregate principal amount of $141.2 million on April 15, 2021. As of April 30, ~~2021~~2022 and January 31, ~~2021,~~2022, the direct or indirect subsidiaries of Conn’s, Inc. that were not Guarantors (the “Non-Guarantor Subsidiaries”) were the VIEs and minor subsidiaries. There are no restrictions under the ~~Indenture~~indenture that governs the asset-backed notes on the ability of any of the Guarantors to transfer funds to Conn’s, Inc. in the form of dividends or distributions.

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The following tables present on a combined basis for the Issuer and the Guarantor Subsidiaries, a summarized Balance Sheet as of April 30, ~~2021~~2022 and January 31, ~~2021,~~2022, and a summarized Statement of Operations on a consolidated basis for the three months ended April 30, ~~2021.~~2022. The information presented below excludes eliminations necessary to arrive at the information on a consolidated basis. Investments in subsidiaries are accounted for by the parent company using the equity method for purposes of this presentation. Amounts provided do not represent our total consolidated amounts, as of April 30, ~~2021~~2022 and January 31, ~~2021,~~2022, and for the three months ended April 30, ~~2021:~~2022:


(in thousands)	(in thousands)	April 30, 2021		January 31, 2021		(in thousands)	April 30, 2022		January 31, 2022
Assets	Assets					Assets
Cash, cash equivalents and restricted cash	Cash, cash equivalents and restricted cash	$	8,618	$	11,638	Cash, cash equivalents and restricted cash	$	12,514	$	9,765
Customer accounts receivable	Customer accounts receivable	243,601		218,923		Customer accounts receivable	250,931		243,527
Inventories	Inventories	202,900		196,463		Inventories	255,648		246,826
Net due from non-guarantor subsidiary	Net due from non-guarantor subsidiary	1,482		8,571		Net due from non-guarantor subsidiary	3,490		14,903
Other current assets	Other current assets	95,682		108,606		Other current assets	73,773		78,556
Total current assets	Total current assets	552,283		544,201		Total current assets	596,356		593,577
Long-term portion of customer accounts receivable	Long-term portion of customer accounts receivable	285,090		246,445		Long-term portion of customer accounts receivable	292,452		264,527
Property and equipment, net	Property and equipment, net	186,613		190,962		Property and equipment, net	208,619		192,763
Right of use assets, net	Right of use assets, net	260,672		265,798		Right of use assets, net	253,100		256,267
Other assets	Other assets	16,530		23,512		Other assets	51,500		52,199
Total assets	Total assets	$	1,301,188	$	1,270,918	Total assets	$	1,402,027	$	1,359,333

Liabilities	Liabilities					Liabilities
Current portion of debt	Current portion of debt	$	898	$	934	Current portion of debt	$	882	$	889
Lease liability operating - current	Lease liability operating - current	51,102		44,011		Lease liability operating - current	56,546		54,534
Other liabilities	Other liabilities	162,588		163,429		Other liabilities	185,555		200,326
Total current liabilities	Total current liabilities	214,588		208,374		Total current liabilities	242,983		255,749
Lease liability operating - non current	Lease liability operating - non current	345,544		354,598		Lease liability operating - non current	325,771		330,439
Long-term debt	Long-term debt	151,480		197,084		Long-term debt	305,993		154,224
Other long-term liabilities	Other long-term liabilities	22,046		21,068		Other long-term liabilities	28,728		26,889
Total liabilities	Total liabilities	$	733,658	$	781,124	Total liabilities	$	903,475	$	767,301


	Three Months Ended April 30, ~~2021~~2022
Net sales and finances charges	$	~~331,198~~312,639
Servicing fee revenue from non-guarantor subsidiary	~~6,490~~10,052
Total revenues	~~337,688~~322,691
Total costs and expenses	~~(296,727)~~(326,074)
Net ~~income~~loss	$	~~40,961~~(3,383)

Critical Accounting Policies and Estimates

The preparation of financial statements and related disclosures in conformity with GAAP requires us to make estimates that affect the reported amounts of assets, liabilities, revenues and expenses, and the disclosure of contingent assets and liabilities. Certain accounting policies are considered “critical accounting policies” because they are particularly dependent on estimates made by us about matters that are inherently uncertain and could have a material impact to our Condensed Consolidated Financial Statements. We base our estimates on historical experience and on other assumptions that we believe are reasonable. As a result, actual results could differ because of the use of estimates. Other than with respect to the additional policy below, the description of critical accounting policies is included in our ~~2021~~2022 Form 10-K, filed with the SEC on March ~~31, 2021.~~29, 2022.

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Recent Accounting Pronouncements

The information related to recent accounting pronouncements as set forth in Note 1, Summary of Significant Accounting Policies, of the Condensed Consolidated Financial Statements in Part I, Item 1, of this quarterly report on Form 10-Q is incorporated herein by reference.

ITEM 3. QUANTITATIVE AND QUALITATIVE DISCLOSURES ABOUT MARKET RISK

The market risk inherent in our financial instruments represents the potential loss arising from adverse changes in interest rates. We have not been materially impacted by fluctuations in foreign currency exchange rates, as substantially all of our business is transacted in, and is expected to continue to be transacted in, U.S. dollars or U.S. dollar-based currencies. Our asset-backed notes bear interest at a fixed rate and would not be affected by interest rate changes.

During the three months ended April 30, ~~2021,~~2022, loans under the Revolving Credit Facility bore interest, at our option, at a rate equal to LIBOR plus a margin ranging from 2.50% to 3.25% per annum (depending on a pricing grid determined by our total leverage ratio) ~~or the~~. The alternate base rate plus a margin ranging from 1.50% to 2.25% per annum (depending on a pricing grid determined by our total leverage ratio). The alternate base rate is a rate per annum equal to the greatest of the prime rate, the federal funds effective rate plus 0.5%, or LIBOR for a 30-day interest period plus 1.0% We also pay an unused fee on the portion of the commitments that is available for future borrowing or letters of credit at a rate ranging from 0.25% to 0.50% per annum, depending on the average outstanding balance and letters of credit on the Revolving Credit Facility in the immediately preceding quarter. Accordingly, changes in our quarterly total leverage ratio and LIBOR or the alternate base rate will affect the interest rate on, and therefore our costs under, the Revolving Credit Facility. As of April 30, ~~2021,~~2022, the balance outstanding under our Revolving Credit Facility was ~~$146.5~~$301.0 million. A 100 basis point increase in interest rates on the Revolving Credit Facility would increase our borrowing costs by ~~$1.5~~$3.0 million over a 12-month period, based on the outstanding balance at April 30, ~~2021.~~2022.

ITEM 4. CONTROLS AND PROCEDURES

Based on management’s evaluation (with the participation of our Chief Executive Officer (“CEO”) and our Chief Financial Officer (“CFO”)), as of the end of the period covered by this report, our CEO and CFO have concluded that our disclosure controls and procedures (as defined in Rules 13a-15(e) and 15d-15(e) under the Securities Exchange Act of 1934, as amended (the “Exchange Act”)), are effective to ensure that information required to be disclosed by us in reports that we file or submit under the Exchange Act is recorded, processed, summarized, and reported within the time periods specified in SEC rules and forms, and is accumulated and communicated to management, including our principal executive officer and principal financial officer, as appropriate to allow timely decisions regarding required disclosure.

For the quarter ended April 30, ~~2021,~~2022, there have been no changes in our internal controls over financial reporting (as defined in Rule 13a-15(f) under the Exchange Act) that have materially affected, or are reasonably likely to materially affect, our internal controls over financial reporting.

PART II. OTHER INFORMATION

ITEM 1. LEGAL PROCEEDINGS

The information set forth in Note 6,5, Contingencies, of the Condensed Consolidated Financial Statements in Part I, Item 1, of this quarterly report on Form 10-Q is incorporated herein by reference.

ITEM 1A. RISK FACTORS

As of the date of the filing, there have been no material changes to the risk factors previously disclosed in Part I, Item 1A, of our ~~2021~~2022 Form 10-K.

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ITEM 2. UNREGISTERED SALES OF EQUITY SECURITIES AND USE OF PROCEEDS

~~None.~~The following table presents information with respect to purchases of Conn's common stock by Conn's or its affiliates during the three months ended April 30, 2022.


Period	Total Number of Shares Purchased (in thousands) (1)	Average Price Paid per Share (2)		Total Number of Shares Purchased as Part of Publicly Announced Program (in thousands) (1)	Approximate Dollar Value of Shares that May Yet Be Purchased Under the Program (in millions) (1)
February 1 - 28	1,534	$	21.90	1,534	$	57.6
March 1 - 31	1,782	$	19.41	1,782	$	23.0
April 1 - 30	—	$	—	—	$	23.0
Total	3,316			3,316

(1) On December 15, 2021, our Board of Directors approved a stock repurchase program pursuant to which we had the authorization to repurchase up to $150 million of our outstanding common stock. The stock repurchase program expires on December 14, 2022. For further information regarding stock repurchase activity, see Note 8 of Notes to Condensed Consolidated Financial Statements in this Quarterly Report.

(2) Average price paid per share excludes costs associated with the repurchases.

ITEM 3. DEFAULTS UPON SENIOR SECURITIES

None.

ITEM 4. MINE SAFETY DISCLOSURE

Not applicable.

ITEM 5. OTHER INFORMATION

None.

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ITEM 6. EXHIBITS

The exhibits filed as part of this report are as follows (exhibits incorporated by reference are set forth with the name of the registrant, the type of report and registration number or last date of the period for which it was filed, and the exhibit number in such filing):


Exhibit Number						Description of Document

3.1						Certificate of Incorporation of Conn’s, Inc. (incorporated herein by reference to Exhibit 3.1 to Conn’s, Inc. registration statement on Form S-1 (File No. 333-109046) as filed with the Securities and Exchange Commission on September 23, 2003)
3.1.1						Certificate of Amendment to the Certificate of Incorporation of Conn’s, Inc. dated June 3, 2004 (incorporated herein by reference to Exhibit 3.1.1 to Form 10-Q for the quarterly period ended April 30, 2004 (File No. 000-50421) as filed with the Securities and Exchange Commission on June 7, 2004)
3.1.2						Certificate of Amendment to the Certificate of Incorporation of Conn’s, Inc. dated May 30, 2012 (incorporated herein by reference to Exhibit 3.1.2 to Form 10-Q for the quarterly period ended April 30, 2012 (File No. 001-34956) as filed with the Securities and Exchange Commission on June 5, 2012)
3.1.3						Certificate of Correction to the Certificate of Amendment to Conn’s, Inc. Certificate of Incorporation (incorporated herein by reference to Exhibit 3.1.3 to Form 10-K for the annual period ended January 31, 2014 (File No. 001-34956) as filed with the Securities and Exchange Commission on March 27, 2014)
3.1.4						Certificate of Amendment to the Certificate of Incorporation of Conn’s, Inc. as filed on May 29, 2014 (incorporated herein by reference to Exhibit 3.1.4 to Conn’s, Inc. Form 10-Q for the quarterly period ended April 30, 2014 (File No. 001-34956) as filed with the Securities and Exchange Commission on June 2, 2014)
3.2						Third Amended and Restated Bylaws of Conn’s, Inc. effective as of December 7, 2020 (incorporated herein by reference to exhibit 3.2 to Form 10-Q for the quarterly period ended October 31, 2020 (File No. 001-34956) as filed with the Securities and Exchange Commission on December 4, 2020)
31.1						Rule 13a-14(a)/15d-14(a) Certification (Chief Executive Officer) (filed herewith)
31.2						Rule 13a-14(d)/15d-14(d) Certification (Chief Financial Officer) (filed herewith)
32.1						Section 1350 Certification (Chief Executive Officer and Chief Financial Officer) (furnished herewith)
101*						The following financial information from our Quarterly Report on Form 10-Q for the first quarter of fiscal year ~~2022,~~2023, filed with the SEC on June ~~3, 2021,~~1, 2022, formatted in Inline Extensible Business Reporting Language (iXBRL): (i) the Condensed Consolidated Balance Sheets at April 30, ~~2021~~2022 and January 31, ~~2021,~~2022, (ii) the Condensed Consolidated Statements of Operations for the three months ended April 30, ~~2021~~2022 and ~~2020,~~2021, (iii) the Condensed Consolidated Statements of Shareholders Equity for the periods ended April 30, ~~2021~~2022 and ~~2020,~~2021, (iv) the Condensed Consolidated Statements of Cash Flows for the three months ended April 30, ~~2021~~2022 and ~~2020~~2021 and (v) the notes to the Condensed Consolidated Financial Statements.
104*						Cover Page Interactive Data File (embedded within the Inline XBRL Document and included in Exhibit 101)

*Filed herewith

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SIGNATURE

Pursuant to the requirements of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned thereunto duly authorized.


			CONN’S, INC.

			Date:			June ~~3, 2021~~1, 2022

			By:			/s/ George L. Bchara
						George L. Bchara
						Executive Vice President and Chief Financial Officer
						(Principal Financial Officer and duly authorized to sign this report on behalf of the registrant)

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